Computer Support Forum

Internet not working, windows update, ping, DNS, etc. working fine

Question: Internet not working, windows update, ping, DNS, etc. working fine


I've got a Dell laptop here that isn't functioning properly. I can't get this to work for the life of me! I am currently using this laptop with a different hard drive, it's the install on the SSD that doesn't work. I know that the quick fix would be to simply reload windows, but I don't want the quick fix.

Basically, laptop works with Windows 7 install on a hard drive, no issues. On the SSD, where the ONLY applications loaded are Office 2013 and Firefox (and all the latest updates), the internet does not work (I can ping and get a response, so DNS is fine). The problem persists on IE and Firefox. I have no AV software other than MSE, and the problem persists in Safe Mode w/ networking. The hosts file is clean. The internet worked on the computer just fine when I loaded it, I hadn't used the SSD in a while and when I popped it in, the internet wasn't working. I believe something is getting in the way of port 80, but I can't figure out what. I have disabled all startup applications and all nonwindows services. The computer does not have bonjour. I have cleared history/cookies to no avail. I can't find anything suspicious in the running processes. I can't seem to turn off the windows antimalware process to test that, though.

Any ideas?

Relevance 100%
Preferred Solution: Internet not working, windows update, ping, DNS, etc. working fine

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link (This link will automatically start a download of Reimage that you can save to your computer.)

Answer: Internet not working, windows update, ping, DNS, etc. working fine

I decided to run hijack this and found two BHO's. It's funny that on my new install that I used a handful of times, I have adware, but on this install that's been going for years, I have nothing. Oh well. So I had "Crossrider" and "Coupon Companion". I removed all traces of both, yet still no go. It looks like this managed to install itself on 12/2... which had to be damn close to the date that I bought the SSD, however, I had internet activity as recent as 12/26. Here's the log of what Coupon Companion did:

1354500268 -
1354500268 - --------------------------- Installer started ---------------------------
1354500268 -
1354500268 - appid: 4493
1354500268 - installername: 4493.exe
1354500268 - installertype: 12417
1354500268 - appname: Coupon Companion
1354500268 - publisher: 215 Apps
1354500268 - publisherid: 390
1354500268 - installerfullversion:
1354500268 - platformversion: 1
1354500268 - installerscriptversion: 24
1354500268 - bhoversion: 151
1354500268 - helperversion: 151
1354500268 - bhoguid: 11111111-1111-1111-1111-110011441193
1354500268 - scrambletoken: 8093c230043101303486692df6c812c4
1354500268 - Installing IE extension
1354500268 - Firefox extension is bundled
1354500268 - Chrome extension is bundled
1354500268 - CmdLine:
1354500268 - Function onInit started.
1354500268 - Read the OS: V7
1354500268 - App registry path: Software\AppDataLow\Software\Coupon Companion
1354500268 - srcid: 100086
1354500268 - subid: default
1354500268 - zdata: 100086&subid=&pid=1322
1354500268 - No app ver was found in the registry.
1354500268 - No old platform ver was found in the registry.
1354500268 - Installer platform ver: 1.
1354500268 - Bic was not found in Software\AppDataLow\Software\Crossrider. Need to create one.
1354500268 - Bic: D725F83F0E284D0B86BDCCAF387568B6IE.
1354500268 - Verifier: ba82b082b7a4ade8d69fd70a4253a17b.
1354500268 - 215 App Verifier: 1c33c8f442f50355c31676ef714de463.
1354500268 - Read the full IE version from the registry: 9.0.8112.16421
1354500268 - IE short version: 9
1354500268 - Read the default browser: ff
1354500268 - User is admin.
1354500268 - Switching to silent mode.
1354500268 - Attempting to send ping:
1354500268 - Ping result: OK
1354500269 - Sending ping to 215 apps:
1354500269 - Section Install started.
1354500269 - Extracting to C:\Users\WINDOW~1\AppData\Local\Temp\nsr6FF3.tmp\mixer.exe
1354500269 - Extracting to C:\Users\WINDOW~1\AppData\Local\Temp\nsr6FF3.tmp\temp_file_before.tmp
1354500269 - Unmixing C:\Users\WINDOW~1\AppData\Local\Temp\nsr6FF3.tmp\temp_file_before.tmp to C:\Users\WINDOW~1\AppData\Local\Temp\nsr6FF3.tmp\temp_file_after.tmp
1354500269 - Copying from C:\Users\WINDOW~1\AppData\Local\Temp\nsr6FF3.tmp\temp_file_after.tmp to C:\Users\WINDOW~1\AppData\Local\Temp\nsr6FF3.tmp\installer_util.exe
1354500269 - Installing a fresh copy of Coupon Companion.
1354500269 - SoftwareDetected: <{"AnySoftware":false,"Wireshark":false,"VirtualBox":false,"VMWare":false,"InsideVM":false,"InsideVM Ware":false,"InsideVirtualBox":false,"InsideVirtualPc":false}>
1354500269 - Check if IE is open
1354500269 - Check if FF is open
1354500269 - FF is open
1354500269 - Check if CH is open
1354500271 - Deploying IE extension files
1354500271 - Creating folder: C:\Program Files (x86)\Coupon Companion
1354500271 - Copying from C:\Users\WINDOW~1\AppData\Local\Temp\nsr6FF3.tmp\installer_util.exe to C:\Program Files (x86)\Coupon Companion\Coupon Companion.exe
1354500271 - Copying from C:\Users\WINDOW~1\AppData\Local\Temp\nsr6FF3.tmp\installer_util.exe to C:\Program Files (x86)\Coupon Companion\Coupon Companion-bg.exe
1354500271 - Extracting to C:\Users\WINDOW~1\AppData\Local\Temp\nsr6FF3.tmp\temp_file_before.tmp
1354500271 - Unmixing C:\Users\WINDOW~1\AppData\Local\Temp\nsr6FF3.tmp\temp_file_before.tmp to C:\Users\WINDOW~1\AppData\Local\Temp\nsr6FF3.tmp\temp_file_after.tmp
1354500271 - Copying from C:\Users\WINDOW~1\AppData\Local\Temp\nsr6FF3.tmp\temp_file_after.tmp to C:\Program Files (x86)\Coupon Companion\ButtonUtil.dll
1354500271 - Extracting to C:\Users\WINDOW~1\AppData\Local\Temp\nsr6FF3.tmp\temp_file_before.tmp
1354500271 - Unmixing C:\Users\WINDOW~1\AppData\Local\Temp\nsr6FF3.tmp\temp_file_before.tmp to C:\Users\WINDOW~1\AppData\Local\Temp\nsr6FF3.tmp\temp_file_after.tmp
1354500271 - Copying from C:\Users\WINDOW~1\AppData\Local\Temp\nsr6FF3.tmp\temp_file_after.tmp to C:\Program Files (x86)\Coupon Companion\Coupon Companion.dll
1354500271 - Extracting to C:\Program Files (x86)\Coupon Companion\Coupon Companion.ico
1354500271 - installer_alternative: 3
1354500271 - Setting uninstallation registry keys.
1354500271 - Auto enabling extension for IE.
1354500271 - Setting BHO elevation policy. Guid: 11111111-1111-1111-1111-110011441193.
1354500271 - Setting BG elevation policy. Guid: 21111111-1111-1111-1111-110011441193.
1354500271 - Registering BHO.
1354500272 - Writing installed app to global registry: Software\InstalledBrowserExtensions\215 Apps
1354500272 - Check if IE is open
1354500272 - Check if FF is open
1354500272 - Check if CH is open
1354500272 - Installing Firefox extension
1354500272 - Extracting to C:\Users\WINDOW~1\AppData\Local\Temp\nsr6FF3.tmp\temp_file_before.tmp
1354500272 - Unmixing C:\Users\WINDOW~1\AppData\Local\Temp\nsr6FF3.tmp\temp_file_before.tmp to C:\Users\WINDOW~1\AppData\Local\Temp\nsr6FF3.tmp\temp_file_after.tmp
1354500272 - Copying from C:\Users\WINDOW~1\AppData\Local\Temp\nsr6FF3.tmp\temp_file_after.tmp to C:\Users\WINDOW~1\AppData\Local\Temp\nsr6FF3.tmp\Coupon Companion.xpi
1354500272 - Function InstallXpi started
1354500272 - Mozilla base is C:\Program Files (x86)\Mozilla Firefox\firefox.exe
1354500272 - controlling user is Windows 7
1354500272 - Profile root is C:\Users
1354500272 - going to open C:\Users\All Users\AppData\Roaming\Mozilla\Firefox\profiles.ini
1354500272 - profiles.ini does not exist for this user
1354500272 - going to open C:\Users\Default\AppData\Roaming\Mozilla\Firefox\profiles.ini
1354500272 - profiles.ini does not exist for this user
1354500272 - going to open C:\Users\Public\AppData\Roaming\Mozilla\Firefox\profiles.ini
1354500272 - profiles.ini does not exist for this user
1354500272 - going to open C:\Users\Windows 7\AppData\Roaming\Mozilla\Firefox\profiles.ini
1354500272 - successfully opened C:\Users\Windows 7\AppData\Roaming\Mozilla\Firefox\profiles.ini
1354500272 - Auto enabling extension for FF
1354500272 - Didn't find autoDisableScopes for this file: C:\Users\Windows 7\AppData\Roaming\Mozilla\Firefox\Profiles\jugf08vy.default\prefs.js
1354500272 - Creating pref in firefox file: extensions.crossriderapp4493.adsOldValue = -1 in file: C:\Users\Windows 7\AppData\Roaming\Mozilla\Firefox\Profiles\jugf08vy.default\prefs.js
1354500272 - path is C:\Users\Windows 7\AppData\Roaming\Mozilla\Firefox\Profiles\jugf08vy.default\extensions\[email protected] com
1354500272 - Created folder: C:\Users\Windows 7\AppData\Roaming\Mozilla\Firefox\Profiles\jugf08vy.default\extensions\[email protected] com
1354500272 - Extracted the XPI into folder: C:\Users\Windows 7\AppData\Roaming\Mozilla\Firefox\Profiles\jugf08vy.default\extensions\[email protected] com
1354500272 - Check if IE is open
1354500272 - Check if FF is open
1354500272 - Check if CH is open
1354500272 - Installing Chrome extension
1354500272 - chromeid: pbkdpahkifcigckmhiafindmaflfifgm
1354500272 - chromeversion: 1.20.40
1354500272 - Creating folder: C:\Users\Windows 7\AppData\Local\Coupon Companion\Chrome
1354500272 - Extracting to C:\Users\WINDOW~1\AppData\Local\Temp\nsr6FF3.tmp\temp_file_before.tmp
1354500272 - Unmixing C:\Users\WINDOW~1\AppData\Local\Temp\nsr6FF3.tmp\temp_file_before.tmp to C:\Users\WINDOW~1\AppData\Local\Temp\nsr6FF3.tmp\temp_file_after.tmp
1354500272 - Copying from C:\Users\WINDOW~1\AppData\Local\Temp\nsr6FF3.tmp\temp_file_after.tmp to C:\Users\Windows 7\AppData\Local\Coupon Companion\Chrome\Coupon Companion.crx
1354500272 - Attempting to run VBS: C:\Users\WINDOW~1\AppData\Local\Temp\nsr6FF3.tmp\RemoveFromList.vbs
1354500272 - VBS execution finished successfully: C:\Users\WINDOW~1\AppData\Local\Temp\nsr6FF3.tmp\RemoveFromList.vbs
1354500272 - Attempting to run VBS: C:\Users\WINDOW~1\AppData\Local\Temp\nsr6FF3.tmp\CleanChromePrefs.vbs
1354500272 - VBS execution finished successfully: C:\Users\WINDOW~1\AppData\Local\Temp\nsr6FF3.tmp\CleanChromePrefs.vbs
1354500272 - Function SetChromeInstallerParams Started
1354500272 - Databases file does not exist: C:\Users\Windows 7\AppData\Local\Google\Chrome\User Data\Default\databases\Databases.db
1354500272 - Copying Chrome databases file to: C:\Users\Windows 7\AppData\Local\Google\Chrome\User Data\Default\databases\Databases.db
1354500272 - The extension cookie db index read from the db:
1354500272 - The extension cookie db index is empty so we need to create it
1354500272 - Attempting to run sql command: INSERT INTO Databases (origin, name, description, estimated_size) VALUES('chrome-extension_pbkdpahkifcigckmhiafindmaflfifgm_0','crossrider_cookies_4493','Crossrider Cookies Store',50 * 1024 * 1024);
1354500272 - Chrome sql command finished successfully: Insert into databases...
1354500272 - The extension cookie db index read from the db: 3
1354500272 - Need to create the extension db folder: C:\Users\Windows 7\AppData\Local\Google\Chrome\User Data\Default\databases\chrome-extension_pbkdpahkifcigckmhiafindmaflfifgm_0
1354500272 - Successfully created the extension db folder: C:\Users\Windows 7\AppData\Local\Google\Chrome\User Data\Default\databases\chrome-extension_pbkdpahkifcigckmhiafindmaflfifgm_0
1354500272 - Attempting to run sql command:
1354500272 - C:\Users\WINDOW~1\AppData\Local\Temp\nsr6FF3.tmp\scs.exe "C:\Users\Windows 7\AppData\Local\Google\Chrome\User Data\Default\databases\chrome-extension_pbkdpahkifcigckmhiafindmaflfifgm_0\3" "REPLACE INTO cookies (name,value,expires) values('InstallerParams','{\"value\" : { \"source_id\" : \"100086\", \"sub_id\" : \"default\", \"uzid\" : \"100086&subid=&pid=1322\" } }','2111-09-11 21:16:31');"
1354500272 - Chrome sql command finished successfully
1354500272 - Attempting to run sql command:
1354500272 - C:\Users\WINDOW~1\AppData\Local\Temp\nsr6FF3.tmp\scs.exe "C:\Users\Windows 7\AppData\Local\Google\Chrome\User Data\Default\databases\chrome-extension_pbkdpahkifcigckmhiafindmaflfifgm_0\3" "REPLACE INTO cookies (name,value,expires) values('InstallationTime','{\"value\" : 1354500268}','2111-09-11 21:16:31');"
1354500272 - Chrome sql command finished successfully
1354500272 - Attempting to run sql command:
1354500272 - C:\Users\WINDOW~1\AppData\Local\Temp\nsr6FF3.tmp\scs.exe "C:\Users\Windows 7\AppData\Local\Google\Chrome\User Data\Default\databases\chrome-extension_pbkdpahkifcigckmhiafindmaflfifgm_0\3" "REPLACE INTO cookies (name,value,expires) values('InstallationThankYouPage','{\"value\" : true}','2111-09-11 21:16:31');"
1354500272 - Chrome sql command finished successfully
1354500272 - Attempting to run sql command:
1354500272 - C:\Users\WINDOW~1\AppData\Local\Temp\nsr6FF3.tmp\scs.exe "C:\Users\Windows 7\AppData\Local\Google\Chrome\User Data\Default\databases\chrome-extension_pbkdpahkifcigckmhiafindmaflfifgm_0\3" "REPLACE INTO internaldb (name,value,expires) values('InstallerIdentifiers','{\"value\" : { \"installer_bic\" : \"D725F83F0E284D0B86BDCCAF387568B6IE\", \"installer_verifier\" : \"ba82b082b7a4ade8d69fd70a4253a17b\", \"installer_verifier_for_215app\" : \"1c33c8f442f50355c31676ef714de463\" } }','2111-09-11 21:16:31');"
1354500272 - Chrome sql command finished successfully
1354500272 - Attempting to run sql command:
1354500272 - C:\Users\WINDOW~1\AppData\Local\Temp\nsr6FF3.tmp\scs.exe "C:\Users\Windows 7\AppData\Local\Google\Chrome\User Data\Default\databases\chrome-extension_pbkdpahkifcigckmhiafindmaflfifgm_0\3" "REPLACE INTO internaldb (name,value,expires) values('SoftwareDetected','{\"value\" : { \"AnySoftware\" : false,\"Wireshark\" : false,\"VirtualBox\" : false,\"VMWare\" : false,\"InsideVM\":false,\"InsideVMWare\":false,\"InsideVirtualBox\":false,\"InsideVirtualPc\":false } }','2111-09-11 21:16:31');"
1354500272 - Chrome sql command finished successfully
1354500272 - Function onInstSuccess started.
1354500272 - FinishInstallation started
1354500272 - About to run the helper EXE with command line: /installapp=4493 /executebgcode
1354500274 - Helper EXE finished successfully
1354500274 - Attempting to send ping:
1354500274 - Ping result: OK
1354500274 - Attempting to send ping:
1354500274 - Ping result: OK
1354500275 - Sending ping to 215 apps:
1354500275 - Sending ping to 215 apps:
1354500275 - Read thank you page url: NA
1354500275 - thank you page url is NA, not opening any browser.
1354500275 -
1354500275 - --------------------------- Installer ended ---------------------------
1354500275 -

3 more replies
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On my father's computer (which he needs to use IE to access a certain site), he is connected to the internet and firefox works fine, however internet explorer is unable to access any pages. I'm sure it's some setting i cant find, and i was just looking for some help. Thanks -juturno

Answer:ping/firefox working fine, IE wont connect

How to reset Internet Explorer settings

That will be the best thing to do.

1 more replies
Relevance 84.87%

I have a HP Pavillion a1640n with Windows 7 Home 32 bit edition installed. I went to use it and it was on, and it had installed updates (even when I specified for it not to, as I had a bad experience before). And it restarted. When it restarted it then was in a Start up recovery loop. When I tried the recovery, it couldn't find anything wrong. I did some research and tried fixing the master boot record which had no effect. I tried the fix for the infinite restarting loop. No effect. I can get to the command prompt when the start up repair fails. I've tried disabling the auto restart after failure and I get the blue screen of death, and it will not start. I can not get it in safe mode either.

So I thought I'll re-install windows. Can't do that because now when I put anything in my CD/DVD drive it restarts the computer over and over and doesn't load anything! I tried getting into command prompt and trying to run it from there, nope it restarts the machine. I am lucky that I can get the cd out of there, and then it starts in the start up repair loop.

Is there a fix for this or is this computer just toast? is there a way in command prompt to disable the CD/DVD drive in case windows updated the driver and it's not compatible?

I've tried a restore point, for it to tell me that there are none and I have not disabled restore points at all in my computer.

I am trying a chkdsk and it's stuck on 19 percent complete so far.

Here are my specs: Pavillion 1640a ... Read more

Answer:Computer working fine until Windows Update

You can chage the Bios boot order. But first disconnect all usb peripherial devices, Printer, Cameras, Ipods. Except keyboard and Mouse. This will allow you to start the computer with the Winodws Cd/DVD. Thus allowing you to run a reapair or completly re-install your Windows OS. Should you want to try to save any information on your Hard Drive. Then attempt to run repair from the windows disk. If not then just Re-install Windows. Please See the following instructins. Now Some other member with more experience may have other suggestion. Please take their advice as well. Still Learning Learning Still.
Change the boot order in the BIOSTurn off the computer: If the computer works, click Start , click Turn Off Computer , and then click Turn Off .
If the computer is not in Windows, press and hold the power button approximately five seconds until the computer turns off.
Disconnect devices that are connected to USB, Firewire, parallel and serial ports, except the keyboard, and the mouse.
Turn on the computer.
When the color screen with the logo appears, press the F1 key on the keyboard until Entering SETUP is displayed. (You only have a few seconds to press the F1 key before the normal startup process continues.) Wait until the BIOS setup program opens.
Press the right arrow key to select Boot .
Press the down arrow key to select Boot Device Priority , and then press Enter on the keyboard.
Change the first boot device to CD-ROM using one of these methods: Press the down arrow key ... Read more

5 more replies
Relevance 84.46%

Webpages are not loading in chrome browser but no such problem in firefox. I have tried changing the settings to default. I have tried unistalling and doing a clean install. Nothing works.
No issue in firefox browser though. Please help

Answer:Internet not working in chrome but working fine in firefox

Check the installed extensions in Chrome's settings and remove any you find.  If you still cannot go online, check the firewall.

24 more replies
Relevance 84.46%

when ever i start internet explorer this msg appears

" Internet Explorer cannot display the webpage

Most likely causes:
You are not connected to the Internet.
The website is encountering problems.
There might be a typing error in the address."

i tryed going to other pages and it still doesn't load
and the internet connection is just fine

Answer:internet explorer not working but other browsers are working just fine

Hello and welcome to TSF

What firewall do you have?
Is this on every page or just a few? if it is just a few please name them.

Do you have these problems in any other browsers? Please try one of the below (both are free):


1 more replies
Relevance 84.46%

Hi there
I have the same problem on two machines. in the last 10 days windows update stopped working.
Windows update specialist forum had a thorough look and advised me to try hijack this.
Basically pinging microsoft shows no reply so updates for both windows and defender no longer working
I have run spybot, adaware, awdcleaner, malware bytes, hitman pro but problem still exists.
Please can someone look at my logfiles....anyhelp much appreciated
Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 6:39:00 p.m., on 12/08/2013
Platform: Windows 7 SP1 (WinNT 6.00.3505)
MSIE: Internet Explorer v9.00 (9.00.8112.16421)
Boot mode: Normal
Running processes:
C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe
C:\Program Files (x86)\GIGABYTE\ET6\GUI.exe
C:\Program Files (x86)\CodeMeter\Runtime\bin\CodeMeterCC.exe
C:\Program Files (x86)\Renesas Electronics\USB 3.0 Host Controller Driver\Application\nusb3mon.exe
C:\Program Files (x86)\Common Files\InstallShield\UpdateService\issch.exe
C:\Program Files (x86)\PowerISO\PWRISOVM.EXE
C:\Program Files (x86)\CyberLink\Power2Go\CLMLSvc.exe
C:\Program Files (x86)\CyberLink\PowerDVD8\PDVD8Serv.exe
C:\Program Files (x86)\CyberLink\Shared files\brs.exe
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe
C:\Users\bran\AppData\Local\Mozilla Firefox\firefox.exe
C:\Users\bran\AppData\Local\Mozilla Firefox\plugin-c... Read more

Answer:windows update not working ping microsoft no reply..Help please

Please run the following:Please download Malwarebytes Anti-Rootkit (MBAR) from here and save it to your desktop.Direct link to the file: sure to print out and follow the instructions provided on that same page.Caution: This is a beta version so please be sure to read the disclaimer and back up any important data before using.Doubleclick on the MBAR file you downloaded.Approve the UAC prompt in Vista and newer operating systems.Click OK on the next screen, to allow the package to extract the contents of the file to it's own folder, mbar.By default, this will be on your desktop, though you can choose another location if you wish. We advise using the default location for simplicity.mbar.exe will launch automatically. On some systems, this may take a few extra seconds. Please be patient and wait for the program to open.After reading the Introduction, click 'Next' if you agree.On the Update Database screen, click on the 'Update' button.Once you see 'Success: Database was successfully updated' click on 'Next'.Click the 'Scan' button.With some infections, you may see two messages boxes.1.'Could not load protection driver'. Click 'OK'.2.'Could not load DDA driver'. Click 'Yes' to this message, to allow the driver to load after a restart. Allow the computer to restart. Continue with the rest of these instructions.If malware is found, do NOT press the Cleanup button when the scan completes. Click E... Read more

42 more replies
Relevance 83.23%

I have a mid 2010 iMac 27" 3.2Ghz i3 4GB ram 1TB hard drive space ATI HD4870...

Running windows 7 x64 and OS X 10.6.6

I am using a wireless internet source from nearby, and the connection works great on OS X when I boot into windows the internet is completely un-responisive and when it does work its slower then glass (for those of you who don't know glass is technically a liquid)
I have no idea what the difference is...

Answer:Windows 7 internet not working...OS X works fine though

7 more replies
Relevance 81.59%

Pls help me out with the following
Windows 7 unidentified Network Issue but internet is working fine.
Unable to create hotspot. What to do now ?
IPv4 and IPv6 shows no internet connectivity

C:\Users\HOME>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : HOME-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

PPP adapter netAccess:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : netAccess
Physical Address. . . . . . . . . :
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv4 Address. . . . . . . . . . . :
Subnet Mask . . . . . . . . . . . :
Default Gateway . . . . . . . . . :
DNS Servers . . . . . . . . . . . :
NetBIOS over Tcpip. . . . . . . . : Disabled

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Atheros AR8132 PCI-E Fast Ethernet Contro
ller (NDIS 6.20)
Physical Address. . . . . . . . . : 00-26-22-74-7D-06
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::1e6:8564:8b3:127b%12(Preferred)
Autoconfiguration IPv4 Address. . : 169.254... Read more

Answer:Windows 7 unidentified Network Issue but internet is working fine.

Welcome to Seven Forums.

Please check out this Tutorial.
Turn Your Windows PC Into a Wireless Hotspot

Another one here:

You may also check out on Connectify.

7 more replies
Relevance 81.18%

My Internet stopped working today. I can ping IP's but cannot ping domains. This seemed to have happened out of nowhere. The guy at Time Warner Cable said, "You know, sometimes the check engine light just comes in on in your car. Things Happen." Hopefully someone can come up with a better answer than that.

My OS is Windows ME, I use Firefox, run Adaware multiple times a week, and yesturday ran Trend Micros online virus scan. Let me know if there is any other info needed. Thanks.

Answer:Internet not working, can ping IP, cant ping domain

Hey rufomatt

I would try and reset my network and internet settings
Try to remove and the install you NIC.
After that try to check your TCP/IP settings on your NIC properties and see if thier set to obtain IP automaticly.

As you tech support guy said :

Things HappenClick to expand...

Good Luck


5 more replies
Relevance 81.18%

when we installed windows 10 everything worked fine for months now the mail tile does nothing when you click on it

Answer:My mail tile does not work when I click on it in Windows 10 it's been working fine for months, how can I get it working again?

Can you open it from the All Apps list?

2 more replies
Relevance 75.85%

I had two printers hooked up in wireless mode, a Samsung ML-2525W and a Brother inkjet MFC_J870DW. Both were working fine until the recent update and both dropped off the network.
I reinstalled the driver for the Samsung and providing I have it wired to a USB port on the computer it works fine, I tried my usual method I have written down to reconnect wireless but to no avail. It is odd but it shows up in the router as it is connected but when I go through the connect routine it reports "not connected"
I havnt tried the Brother printer yet.
Its odd.

Answer:Printers working fine until update to 10074

You can try this to see if it works:
Brother MFC-J825DW Printer Drivers Gone - Windows 10 Forums

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Please help here guys, i have had this problem for years and am tired of it. I just want to have internet explorer back because many online games require a internet connection but for some reason my internet will not go through, often because it cannot connect to internet explorer. I've seen many threads with solutions, none work for me. Please help, thanks!

Answer:AOL Explorer working fine- Internet Explorer/Chrome not working?

and welcome to the Forum

What Operating System?

What version of IE?

What have you tried?

Have you disabled all addons in IE?

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Hi guys ive gone through that small tut with ComboFix, MGTools etc. But it hasn't completly solved my problem. So i have attached Combo, RootRepeal and HJT log. Any help would be much appreciated.

Answer:Internet not working 100% even though ISP and router are fine...

If you want use to check for malware, we need the following logs:
C:\ --> from running the C:\MGTools.exe.

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Basically, I had my Zoom router in my office (That's what we call it), and we all decided to move the computer into my room, along with the router.

Now, when I plug in the phone cord (ADSL), into the wall, the link (or internet establishment), keeps blinking, when it shouldn't, saying that it cannot establish a connection.

Both phone cords have the same number, and everything.. and it just wont establish connection, and I don't have anything wireless, and the room is around 50 ft away, so I can't get online at all anymore..

Is there a difference between a phone line, and the root phone line?

Help D:

EDIT: Here's the router, for further reference.


Answer:Internet not working in one room, but in another it's fine

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I was installing service pack 3 on my girlfriends computer yesterday and while it was installing/downloading she shut the pc down, now the problem i have is that her pc is now unable to display any web pages or update antivirus although her broadband is working!My guess is that something has been corrupted but im pulling my hair out as to what to do next.....i have tried system restore but wont allow me to restore to an earlier time, ive uninstalled the network card then reinstalled, uninstalled the web browsers and reinstalled.....the internet is definately working as im on it now using my laptop.The OS is windows xp media centre any help would be appreciated.

Answer:cannot access internet but BB is working fine

Try system restore in safe mode - tap F8 (or possibly F5) as booting and select safe mode

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Okay, so I had my friend download a torrent program (uTorrent). And shortly after, as he was downloading a file, his internet stopped working.

I don't know too much on the situation, but appearently it says his connection to the internet is "Excellent," and yet, when he tries to use his internet browser (Either IE or Netscape) it just loads for a minute and eventually says "Web Page Not Found" or whatever the common error is.

Any possible solutions to try?

Answer:Coneection is fine, but internet not working?


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I've been having this problem for awhile now. I open programs such as Itunes, Bit torrent, even DVD's with internet extra's and they all pop up with check to see if you are connected to the internet. My internet is working fine. I can Google up a storm no problem. I have Windows Firewall on however all of these programs are allowed thru so it's not that. I have no Proxy settings in Firefox. Any ideas? Please?

Answer:Programs saying check internet connection when internet is working fine.

Hello, if it were me seeing that on my computer , I would update and run full scan of Malwarebytes Antimalware, and also SuperAntiSpyware , and see if I had any spyware or malware , I would also run my Anti Virus program. You can get Malwarebytes and SuperAntiSpyware free.

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When I try to connect to the internet it tells me Internet Explorer cannot display the webpage on any website i try to connect to, but my wireless is working fine and I cannot open firefox at all... Also when I try to get on the internet from any other computer, laptop or ipod using my wireless connection works fine its just my laptop that has this problem. Can anyone help.

Answer:Cannot connect to the internet and my wireless is working fine.

Try this Microsoft group of solutions. Most likely Network Connections: Error "Internet Explorer cannot display the webpage" when viewing a website in Internet Explorer

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Hi all, first post here, I am simply stumped.

This issue is on my girlfriend's desktop PC. She's running XP, but I'm not sure which version.

- It connects to the Internet via EVDO Aircard. That connection is fine, rock solid (actually much better than my laptop with the same model aircard!)

- We have the Nintendo USB WiFi adaptor connected to another USB port, to share the established Internet connection with our Wii.

The problem is this:
The USB WiFi adaptor is stuck in Acquiring Network Address mode, after running just fine for a couple months!
- I have tried ipconfig/release and renew, I have tried going into the device manager and uninstalling/reinstalling that one thing.
- when I run ipconfig alone, the internet connection comes up with a normal result, but "Local Area Connection 4" (now 5 after the reinstall) comes up with all zeroes.
- when I try to "repair" the connection it gives me an error, I believe it says it cannot get an IP address. But I'm not looking for it to get an IP address - the Wii has a MAC address, and I would think the Nintendo servers would have given it an IP if it needed one, no?

I'm not a power user here, and all the solutions I've found in my search so far, I've either already tried or are over my head.

Anyone out there?

Answer:Help? USB WiFi Connector not working, Internet is fine

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Firefox won't connect to the internet or load any of the pages. The internet connection is fine. IE is working, though it does get a bit slow sometimes and I can't seem to download anything.
I've checked:
1.)Anti-Virus software - no threats found
2.)Firefox Setting: It's directly connected to the internet; no manual proxy setting.
3.)Firewall is not blocking Firefox
Any ideas what might be the problem?

Answer:Firefox isn't working, but internet connection is fine

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This problem just started today. I was browsing just fine early this afternoon but all of a sudden i couldn't connect to any websites at all. I've tried all my other browsers too. IE, Firefox, Chrome but none of them are working. The only site i was able to open is this forum. I know my internet connection is fine because utorrent is working. Any ideas? Thanks.

Answer:Browsers not working, internet connection is fine

Maybe try system restore?

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Hi There!

I'm not terribly technical so please bear with me. I really hope someone can help as this is driving me nuts...

I'm running Windows 7 on an HP PC wired directly into the Internet. Everything has been fine (more or less) since I bought it a year ago, but yesterday - for no obvious reason as far as I could tell - my main browser (Chrome) stopped working. I tried Firefox and IE, but they wouldn't work either.

Then I saw the Internet was still accessible - iTunes was working, Skype was working, and so on. It was just browsers. I tried reinstalling Chrome and Firefox - nothing. Using my laptop for the initial download, I installed Safari for Windows and - much to my amazement - it worked, but to go over to that permanently seems like a plaster over a major wound. And in any case, there is obviously something very wrong (although probably not terribly serious - I hope!)

Last night and this morning, I've been hunting high and low for a solution to no avail. There are threads on this site (mostly several years old and closed) too, and I think I've now tried every possibility mentioned there.

If I start up in safemode with networking, it's fine.

The only anti-virus product I had was Norton (sorry!) which I've uninstalled. I ran the removal tool twice to make sure.

I've just started work again after the summer holiday and need this machine for my job. If I take it back to the place I bought it, I can wave goodbye to it for sev... Read more

Answer:Internet working fine - but not a single browser will

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As mentioned in the title, my internet is working fine. spent some time onthe phone with my service provider and he said everything is fine and suggested i plug into another computer and sure enough it works without issue. So everything using wifi works but my desktop will not connect with the ethernet cable.
I just get issues saying problems with dns server.

Attached is the ipconfig /all as it seems to be the first thing asked for from other post i have been reading through.
any help would be greatly appreciated as i would rather not go to the extreme of reformatting.

Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\jeremy>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : jeremy-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . :

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Intel(R) 82562V-2 10/100 Network Connecti
Physical Address. . . . . . . . . : 00-21-9B-1E-C8-67
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::3cce:6abb:1ef6:fcea%11(Preferred)
IPv4 Address. . . . . . . . . . . :
Subnet Mask . . . . . . . . . . . :
Lease Obtained... Read more

Answer:Internet working fine but no connection through ethernet

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I have done everything properly to connect my laptop to the LAN internet. I have a few computers connected already, but this time, this computer will not connect. It is a Toshiba laptop with Windows XP. Windows cannot detect any problems with the internet connection, however, I am still unable to access the internet with this laptop. I have a post here for reference to this problem with some previous logs:

Attached to this message is the attach.txt and ark.txt

The following is the report from DDS:
DDS (Ver_2011-08-26.01) - NTFSx86
Internet Explorer: 6.0.2900.2180 BrowserJavaVersion: 1.6.0_03
Run by home at 12:52:33 on 2012-01-04
Microsoft Windows XP Home Edition 5.1.2600.2.1252.1.1033.18.511.193 [GMT -5:00]
FW: Sygate Personal Firewall *Enabled*
============== Running Processes ===============
C:\WINDOWS\system32\svchost -k DcomLaunch
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\Program Files\Sygate\SPF\smc.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
C:\Program Files\Ap... Read more

Answer:Unable to access internet. Even though everything seems to be working fine.

HiPlease do the following:Please download Farbar Service Scanner and run it on the computer with the issue.Make sure the following options are checked:Internet ServicesWindows FirewallSystem RestoreSecurity CenterWindows UpdatePress "Scan".It will create a log (FSS.txt) in the same directory the tool is run.Please copy and paste the log to your reply.

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I have a system which is having the network fine in it but the internet is not working dont know what the user have done in that but internet is not working.

Could anyone please tell me what should i do in order to make the internet work in that system.

Awaiting for the reply.

Thank you for your valuable time.

Answer:Network is fine in the system but internet is not working

OK:Are you saying that your home network can be contacted but unable to get onto the internet ?

Need to know a lot more about your environment.
Answer as many of these as you can.

The &#8220;Johnwill&#8221; need to know about your environment questionnaire:

Please supply the following info, exact make and models of the equipment please.

What country are you located in.
Name of your ISP (Internet Service Provider).
What is the expected Upstream/Downstream speed for your ISP Connection?
Make and exact model of the broadband modem.
Make and exact model and hardware version of the router (if a separate unit).
Model numbers can usually be obtained from the label on the device.
Connection type, wired or wireless.
If wireless, encryption used, (none, WEP, WPA, or WPA2)
Make and model of your computer.
Version and patch level of Windows on all affected machines, i.e. XP-Home (or XP-Pro), SP1-SP2, Vista, etc.
The Internet Browser in use, IE, Firefox, Opera, etc.

Please give an exact description of your problem symptoms, including the exact text of any error messages.

If you're using a wireless connection, have you tried a direct connection with a cable to see if that changes the symptoms? Have you disabled all encryption on the router to see if you can connect that way? Have you connected directly to the broadband modem to see if this is a router or modem/ISP issue?

If there are other computers on the same network, are they experiencing the same issue, or do the... Read more

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After 3 days the problem fixed itself. Anyone else hate computers?


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I have a new DELL XPS M2010 that I want to connect using wireless card. OS - Vista, Linksys Router, when I try to "Diagnose and Repair" I get the response "Cannot communicate with Primary DNS Server".

It's showing an Excellent connection to the route, but will not connect to the Internet. I've tried a few things, such as connecting to other unsecured wireless internet connections and I was able to connect to the Internet then. I also looked at another thread on this site that suggested to add a DNS Server to the list of and nothing happened with that.

Other PCs in the house, all on wireless, connect fine (obviously including the laptop I'm posting on right now). Still searching the forums for similar solutions - here is my ipconfig information:

Microsoft Windows [Version 6.0.6000]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.
C:\Users\Derek Mallory>ipconfig /all
Windows IP Configuration
Host Name . . . . . . . . . . . . : MalloryPortable
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
Ethernet adapter Bluetooth Network Connection 4:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
Physical Address. . . . . . . . . : 00-1E-37-80-F8-82
DHCP Enabled. . . . . . . . . . . : ... Read more

Answer:Solved: New PC can't connect to Internet (but other PCs working fine)

Open a Command prompt and try these pings. You can show the results the same way you posted the ipconfig /all.

ping (or whatever the current IP address is)

Do you have the same problem with an ethernet connection?

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Hi guys I could use anyone's help. The problem is with my desktop pc. I connected it to the modem using a new ethernet cable but I can't access the net. To test the cable, I plugged it to another pc and I got no problem connecting to the net. When I borrowed another cable from a friend and tried it on my desktop, it connected directly to the net. Which means that there is no problem with either the cable that I bought and the NIC of my pc.

The message that I get when I use the cable that I bought on my pc is "Unidentified Network". Can anybody help me out with this?

Answer:No Internet connection even if cable and NIC is working fine

You should tell Windows firewall that's your new home network. I don't see why a new cable would make your computer think that your old internet connection was something new.

3 more replies
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Hi, I have a computer that IE doesn't work right. It loads the home page, but when I switch pages it times out. If I run the same page from Run Program it works okay. Netscape 7.1 and Mozilla work fine. Here's the log:

Running processes:
C:\Program Files\Network Associates\Common Framework\FrameworkService.exe
C:\Program Files\Network Associates\VirusScan\Mcshield.exe
C:\Program Files\Network Associates\VirusScan\VsTskMgr.exe
C:\Program Files\Java\j2re1.4.2_03\bin\jusched.exe
C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\MSN Apps\Updater\01.03.0000.1005\en-us\msnappau.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Net... Read more

Answer:Internet explorer not working - Netscape fine

Please print out or copy this page to Notepad. Make sure to work through the fixes in the exact order it is mentioned below. If there's anything that you don't understand, ask your question(s) before proceeding with the fixes. You should 'not' have any open browsers when you are following the procedures below.

Go to My Computer->Tools->Folder Options->View tab:
* Under the Hidden files and folders heading, select Show hidden files and folders.
* Uncheck the Hide protected operating system files (recommended) option.
* Click Yes to confirm and then click OK.

For the options that you checked/enabled earlier, you may uncheck them after your log is clean. If we ask you to fix a program that you use or want to keep, please post back saying that (we don't know every program that exists, so we may tell you to delete a program that we think is bad to keep).

Make sure you downloaded, installed, updated and ran these programs (run in Safe Mode) already - Ad-aware, Spybot and Ewido. If you didn't, do them now. For more information, go to

Before you do anything else, please create a folder for HijackThis and put it in a permanent folder (like C:\HJT) instead of the Temp folder. This is required because HijackThis will create backups and we don't want them to be deleted.

Restart your computer and boot into Safe Mode by hitting the F8 key repeatedly until a menu shows up (and choose Safe Mode from the list). In some... Read more

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can anyone give me the steps how to makw yahoo work on my net when internet is doing well.......

Answer:Yahoo not working but internet connection is fine

It would be helpful if you let us know what web browser you're using as well as what error messages you're getting.

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Hi Guys,
I spent a couple of days on different forums online to fix this issue I have.
My issue is at work. I am not really IT expert but apparently I am the only one who knows a little bit about computers.
So, we have different computers (desktop PC with windows 8.1) and they are all connected with ethernet cable to s switchboard itself connected to our building/office internet.
They are all working fine with access to internet and network. One of them started to not have access anymore to internet.
I can ping the printer also connected to the network but I can't ping any other computers from the network.
The ip address config and DNS are all set up in automatic. I tried to connect another computer to the same socket in the wall and it is still working so the issue is not coming to the switchboard but to the Desktop Config iteslf.
The ip addres automatically configured is completely different from the other ones on the network and when I try to change it manually with the right default gateway, DNS, Subnet is still does not access internet.
I have noticed that the McAfee antivirus is expired and I thought either the firewall or this fact could be an issue but some of the other computers do have the same McAfee system with sometimes firewall on sometimes not and sometimes expired as well but they still have access to internet.
So, yeah I am a bit lost here and I am not sure what the problem could be as it is a new computer and it was working fine until two days ag... Read more

Answer:Internet Access issue while working fine before

Try resetting the pc's TCP/IP Stack, it won't do any harm: click here

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Hi, I seem to have a little problem for some time now, I didn't care much about it at the beginning but now it got somewhat sever.
So, at some point both my wireless and cable network started showing a not connected icon even though they were connected and Internet worked all fine. So of course I ignored it, but today I tried to access another computer from my network and it says I cant do that since I am "not connected" as he reports it. And that now is very bad.
Other info: Windows 7 32bit OS, scanned deeply for viruses and other threats, everything is ok and running except what I have earlier described.

So any ideas anyone?

Answer:Internet working fine, but windows says "Not connected"

I had a same/similar problem.

But it was only Network and Sharing center SAYING I wasn't connected when I was, as well as the little network tray icon saying it.

I eventually had to uninstall my adapter in Device Manager, then reboot my PC, and let it reinstall when Windows booted up again.

Don't know if this will help, sounded similar to my issue a while back.

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A little bit ago, i had to uninstall zonealarm so that i could install kaspersky anti-virus to get rid of a few nasty bugs. i didnt want anything coming into my computer so i took out the ethernet cable. after removing lots of viruses, i put the ethernet cable back in and the local area connection said there was "Limited or no connectivity." so, i did all the routine stuff, unplug the modem and plug it back in, check to see if the driver was working properly, ect... however it still said limited or no connectivity. i called up my internet provider and they gave me an ip adress to manually enter under network connnections, since it was not getting one automatically. now the internet was working fine, that is: everything said it was connected and working properly but when i clicked on my browser it still would not work. then i went into run: cmd to see what was up, and a bunch of error messages came up, somthing about an illegal operation.
After a couple days of trying stuff, i did run:cmd again just for the hell of it and it works fine now.

so, my computer works absolutly fine, but i still cannot connect to the internet, even though the internet is connected. any help you can give is greatly appreciated for I am at a complete and utter lost.

Answer:Internet is working fine, but my computer still wont go online, what is going on?

When you go into Network Connections in the control Panlel, are there any unidentified connections to an IP address that is not your own? If so delete them. I would try another browser like Mozilla Firefox and see if that works. Viruses love to attack anything Microsoft related and the viruses could have destroyed the connection setting for Internet Explorer. Try Firefox and see if that works. Also make sure nothing elso is running, like Anti-Virus and Zone Alarm.

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I cannot access the internet through EI or Firefox on our home computer that is running Vista.Ofcourse my laptop running XP works fine. I have tried a number of fixes from different forums and so far nothing has worked. I'm working off the same wireless network for both, I have had the Vista computer for about a year, and the internet as worked relatively well until about two days ago. The problem existed before I installed SP1 and has persisted after the install.

Can somone work with me on this to figure out what the problem is? Thanks.

Answer:Internet quit working w/ Vista OS works fine w/ XP OS

Hi -

Please follow the instructions found HERE - but you will have to copy AutoRuns and the batch file over to the Vista PC.

Attach all to post.

Regards. . .



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I am having issues with my web browser that I hope someone can help me with. When I open IE or Firefox, it takes an EXTREMELY long time to open a webpage (about an hour).

When I open a web browser in IE, it hangs at "connecting" for about 20-25 minutes. It then moves to "waiting for http://(whateverwebsite)" for another 20-25 minutes. Then it displays the website, but hangs for another 15-20 minutes. When I open a webpage in Firefox, nothing happens at all.

I know there is nothing wrong with my Internet connection because I can still download updates at a normal speed and I have a couple of online games I can still play normally. I can also still access the Internet fine on other computers (hence this posting). The only issue is with the web browser is on my laptop.

My web browsers were working fine last night and the only change I have made was downloading McAfee. I contacted McAfee and of course they said this is not caused by their software. I conducted a virus scan with McAfee and PCTools and everything is normal.

One thing I just noticed is if I open a web browser and disconnect the Internet connection, the web browser will still go through the steps I listed in the second paragraph and display the webpage an hour later. So the webpage is still being downloaded at a normal speed, it just takes forever to be displayed.

I have already tried restarting both my computer and modem. I have also conducted the following that was posted by JohnWill:
TCP... Read more

Answer:Internet connection is fine, web browsers aren't working

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internet is working fine but there is yellow triangle symbol on my internet symbol in task bar and also cross sybmol between lan to internet line.

Answer:internet is working fine but there is yellow triangle symbol on my int

First start with rebooting your modem. Unplug modem from power source, turn off computer. Then Turn on modem first, then computer, once modem is fully booted. Report back.

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Hi just wondered if anyone could help with this very annoying problem of mine.
My AOL browser is working fine, letting me browse the internet freely without any problems. However, when I start Internet explorer or Mozilla the page refuses to load. It looks like the browser is trying to load the page but just dosent work at all.

I'am running a Sony Vaio vgn-c1s laptop with Windows XP Media Center Edition 2005.

Any help would be great!


Answer:Internet Explorer and Mozilla not working, AOL is fine thou??

Hi paulmc1888, welcome to TSF...

do you have a firewall installed on your system? If yes, try temporarily disabling it to see if that enables webpages to load in IE and FF.

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I have random internet dc only with 1pc the rest are working fine.
the dc last like 3-5sec i recently reinstalled my pc and i have a tp-link adapter which is plugged in the pc and gets the signal via wifi (sorry if i'm did some mistakes i'm not a tech guy).
I installed the same internet driver what my brother have but the adapter dont have win10 driver only win7/8 and lower...
Also this little guy is around 5year old is it possible that i have to buy a new one to fix my random dc?
It's a TL-WN422G model any help i can get it helps

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Hi everyone, for some reason I can access the internet on my Windows XP with my other user names no problem, but not with the main one I use anymore. I had a virus penetrate my computer (one of those fake antivirus), so I logged in Safe Mode as Administrator and ran Malwarebytes and SuperAntiSpyWare. It finally got rid of the anoying messages, but now I can't connect to the internet. But why is it that I can access the internet with another user on the same computer but not with the main one I use all the time? I even created a new user and it works, but that's not the point, I need to fix my user where I have all my settings.

I have tried: to clear out history, the "netsh winsock reset" command and restarting, windows firewall is off but my ESET is on, I can't run updates because of the internet but its up to date... I find this very weird... please can someone help me, I have been trying for 6.5 hours and nothing :-( believe me, I have looked all around, and I am a pretty technical guy... but this one got me!

Thank you for providing such great help with this forum

I am getting the following errors on 2 browsers but not sure if this has anything to do with it!

On IE 8: ieframe.dll/dnserror.htm

Answer:My internet is not working on 1 user but the rest are fine...weird!!

Not sure if it will help but Ihave seen something similar before.
Try going to internet options, connection tab, lan settings and make sure its set to auto detect settings

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I am running a pretty new PC with Windows 7. This weekend I updated Itunes to the latest version, and did a restart. After the restart, I was unable to connect to any website, using IE or Chrome. I was also unable to update anything (like my malware software definitions). However, my Internet connection is just fine. Under network connections everything looks good, and I am able to connect to an online chess server and play chess games, so I know there's no issue with my connection.

Now, I run my malware program and it finds and fixes 7 issues. I assume this must be what's causing the problem. After another restart, a second malware scan comes up clean, same with my virus software. However, still unable to connect to anything online other than the chess server.

Finally, I pull an older computer out of the basement, disconnect the cat 5 going to the new computer, and connect it up to my older computer. I was surprised to get the very same issue -- I was unable to connect to any website, but the Internet connection is fine. So, I have to assume that the malware was never the issue, unless it possibly reset some settings with my router or modem? The old and the new computer were never connected in any way, so it's not possible that the malware infected the old computer.

Any suggestions? I have been struggling with this for a couple of days now and really could use some help. Thanks!

Answer:I can't visit any website, even though my Internet connection is working fine.

My Name is Kaushal and I work for social media and community Team at Dell.
It seems like it's a connectivity issue with the computer.
1: Try to turn off the modem for 30 sec and disconnect the Ethernet cable from computer and restart, once the commuter starts you have the desktop window up and turn on the internet modem and once all the lite on the modem gets stable, after that please check the internet.

2: The best option would be to restart your computer and TAP F8 and it will take to black windows where in , You can select "safe mode with networking".
Once the computer starts then check the internet connection and if it works fine it means it could be something in the computer which is blocking the internet. Like an Anti Virus like MacAfee, Norton, Avast

3:If these 2 doesn’t solve the problem as you mentioned you tried the second computer, it Also doesn’t work in that case please get in touch with your internet service provider.
You will surely have the solution
Dell Kaushal P
Dell Social Media Responder

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Hi there...thanks in advance for anyone's help/suggestions.

Background: I have an HP laptop, running Windows XP and IE 7, and use a wireless router. I recently had issues with the Vundo virus. I followed the forums here in MajorGeeks and no longer have any issues (at least I don't think so since the _helper.dll files are no longer popping up, and the virus scans come out clean).

Problem: When I'm using this laptop, and open IE, the internet connection is strong and fast for about 5 or 10 minutes. After that, the connection is completely out, although the wireless router icon suggests the connection strength is "excellent."

My other laptop (running Vista) works just fine during all of this, with no connection disruptions (so I know it's not the router, or Comcast causing the problem).

What I've tried: I installed the new beta IE 8, thinking perhaps that might fix something. It did not. Tonight, I will reinstall the network card drivers to see if that helps.

I'd love anyone's thoughts on why the internet connection is going out on me. It is not until I restart the computer that I can browse the web (and ony for a short amount of time). Could it be that I still have virus issues?? If so, any suggestions?


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Hi,This Windows XP SP2 desktop PC is connected to the Internet through a dialup connection.The dialup connection connects just fine, but I have no Internet access while connected.Other computers using the same dialup settings are still working great.The owner states the problem began after a computer game crash and subsequent hard reboot.I tried IE, Firefox, Messenger, Thunderbird, etc.All these programs fail instantly when attempting to connect, like they don't recognize that there is an Internet connection.I can ping Internet IP addresses, but I can't ping site names like cannot connect to an IP address with IE, so this does not appear to be just a DNS problem.This dialup connection uses a proxy server ( have verified the proxy settings for the dialup connection are correct in IE and Firefox.I have reset the TCP/IP stack.I also ran the Winsock XP fix tool.Norton was installed, but I ran the Norton Removal tool to completely remove the software.Windows Firewall is disabled.No other security software is installed as far as I can tell.I'm open to any ideas...Thanks for your time,Kendall

Answer:Dialup Internet suddenly stopped working - can ping - but no web/email/IM

I would run an repair or clean install and start fresh if you need this up and running correctly quickly. Otherwise if you want to find out exactly what is wrong you can plug away at IE repair utility and other areas where the problem could be. I'd personally just start fresh by a repair install or clean build, as for it will fix all software problems!

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Relevance 72.98%

Every time I start up my computer (Asus laptop, Windows 7) the internet works perfectly for quite a while (hours), But eventually my browser stops working, I can still ping various web site, use teamspeak, ect. But no browser works (104 error). Restarting fixes it, buy that's a temporary solution and a hassle

I've been reading threads for hours and I've found tons of similar stuff, but nothings worked so far. I tried some of the trouble shooting options, none of them worked but they did tell me my dns server wasn't responding

Every other laptop and phone on the network continues to work fine

Things I've tried:
Dns flush
Power management settings for the adapters in device manager
Setting opendns as preferred in Ipv4 properties
All the trouble shooting options
Ip release/ renew (didn't work, said media d/c'ed)
Rollback/ update network adapter drivers

And some other stuff that I'm forgetting (this has been happening for months)

Answer:Internet stops working, Can ping, Can't browse, Can't renew ip, dns problem.

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My Dell inspiron 3542 laptop speakers are not working,but 3.5 mm jack is working fine.
Please help me out.

Answer:My Dell inspiron 3542 laptop speakers are not working,but 3.5 mm jack is working fine.

Hello.The problem could be either in the hardware or the software, so you need to test each. Perform the tests below -- it doesn't matter which one you do first.

To test the speakers, perform the Quick Audio Check in the ePSA test. If the speakers fail the test then they have failed or become disconnected. (Click the link for instructions on how to run the test.)

To test the software, switch between the Realtek audio driver and the Windows native driver. [This test assumes that your laptop has the Realtek audio driver. If you get to step 2 and do not see "Realtek High Definition Audio" then go to the Dell support page for your model and download the Realtek driver that Dell provides for the version of Windows that the laptop is running.]
1. Open the Device Manager (find it in the Control Panel, or type devmgmt.msc into the search box).2. Expand the "Sound, video & game controllers" and right click on "Realtek High Definition Audio".3. Select to "Update Driver Software".4. Click on "Browse my computer for driver software".5. Click "Let me pick from a list of drivers on my computer".6. Put a check in the box "Show compatible hardware" if not already checked.7. In the list of devices, click "High Definition Audio" (the native driver).8. Click "Next".9. On the Update Driver Warning box, click "Yes" (install the driver). 10. Restart the laptop if prompted. If not prompted,... Read more

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Relevance 72.98%

im running an 8 month old toshiba with vista and realtek audio with updated drivers. surround sound speakers bought in iraq were used on audio output for about a week... then the speakers started acting funny, like with one speaker and one headphone working when headphones were plugged in. then the internal speakers squealed loudly whenever the computer was powered. had to take the speakers out just to get them to stop, and now audio output does not work at all. computer tests both devices as working properly, and drivers are updated.

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SOLUTION: In typical techie fashion as soon as i ask for help I solve the problem. I did crtl + r -> ncpa.cpl -> properties -> configure -> advanced -> network access -> Type in the unique address seen for the network adapter when ipconfig is run, type it without dashes. This worked immediately.

My PC is Windows 8.1 and it hasn't had internet issues before. Last night it stopped connecting to the internet. This morning is has been the same. Wireless connections are working fine but my desktop doesn't have a wireless card so i need to fix the wired issue with it.

I've tried the ethernet cable on other devices and they work, so i think it must be PC settings. I PC restored to last night 7pm and it didn't fix it. I've tried ipconfig /release and /renew and it didn't work. I've tried uninstalling AVG and turning off firewalls. I still am getting the yellow triangle with "no internet access"

IPv4 Address
Subnet Mask
Default Gateway

I've tried updating network card drivers and disabling and re-enabling it. Anyone able to help please?


Answer:Can't connect to internet wired from desktop. Other devices working fine.

and welcome to the Forum

Lets take a peek at your network environment:


Power Cycle everything . . Turn off the Modem, router and all pc's . . turn on the Modem and wait a few minutes for the lights to stabilize . . then turn on the router, then one pc at a time. See if you connect to the internet.


Remove all the stored wireless network profiles and search for the network again.

How to Remove Stored Wireless Network Profiles for XP, Vista, and Windows 7

Then: check your browser's settings, remove any proxy settings if found here's how.


with the pc connected to the router, Click on Start . . Run . . type CMD

At the > prompt type or copy and paste the following command:

ipconfig/all > 0 & notepad 0

and press enter.

Come back here and Paste the results in a message.

If you are on a machine with no network connection, use a floppy, USB drive, or a CD-R disk to transfer a text file with the information to allow pasting it here.

then please Download and run this Xirrus WiFi Inspector, click the Networks link on the upper left and paste a screen shot of that screen here. Note that this application requires NET Framework to run. If you get an error about a missing function, download and install NET Framework.

To post a screen shot of the active window, hold the Alt key and press the PrtScn key. Open the Windows PAINT application and Paste the screen shot. ... Read more

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Relevance 72.57%

Ok, so last night i shutdown my comp with the internet working and this morning before class i turned it back on and it didnt work.... Me and my roommate use a linksys wireless router, he uses the wireless for his laptop and i use a direct conection to the router. His computer and internet is working fine with excellent singal strength and my computer doesnt connect, wtf? Im an guessing its my computer given that my roommate can connect fine and i cant. So im really scared, any help?

a few notes...
-ever since i connected to this router here at school i have been getting this screen that pops up,when i am/was connected there is a log in type screen that comes up titled "broadband connection"-something
-also my motherboard is a ASUS P5ND2 and am using a pentium d 805
-and my home page for firefox is google, i dont know if that could have done anything?

thanks so much

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I am trying to connect to my Asus RT N66U using a TP Link AV1200 Powerline. I can connect my PC to the router fine over wifi, and the ethernet over the powerline is working fine for my android TV box (powerline status lights all look good too). But on my PC attempting to use the ethernet just gives 'No Network Access'. Does anyone know where I am going wrong?

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Well, today I started using my computer and all of a sudden i'm not able to go to Hotmail, Google, Yahoo and some other websites, but some websites work!

I tried using my other computer and those websites worked fine, I used all 3 of my broswers Internet Explorer, Firefox and Safari, can anyone help me?

Answer:Google, Hotmail, Yahoo Not Working but Internet Connection is fine HELP!

My boyfriend has also been experiencing the same thing with his computer. I thought that maybe those sites had been added to a list of blocked sites, but can't see how that is the case. They don't show up as blocked in IE's security settings.

Any help much appreciated.


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Relevance 72.57%


I have a networked computer that is experiencing the following issues:
1. Logmein traffic works perfectly, is it super fast and I have no issues.
2. Internet will not load, or loads impossibly slowly.
3. Dropbox does not load beyond 1KBs and then will drop out
4. Updates will not work/download
5. Downloads/ftp traffic fail

What I have tried.
1. switching ports it is plugged into on the router, to a port that another (perfectly working) computer is plugged into.
2. Changing IP address
3. Running the norton removal tool
4. Logging in under a different account
5. removing the hosts file
6. Setting IP to dynamic

I have had no luck beyond that...any ideas? I am a CCNA here and this is simply driving me NUTS lol



Answer:Internet, ftp, dropbox and updates not working but logmein works fine.

Please download MiniToolBox, save it to your desktop and run it.Checkmark the following checkboxes:Flush DNSReport IE Proxy SettingsReset IE Proxy SettingsReport FF Proxy SettingsReset FF Proxy SettingsList content of HostsList IP configurationList last 10 Event Viewer logList Installed ProgramsList Users, Partitions and Memory size.List Minidump FilesClick Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.Note: When using "Reset FF Proxy Settings" option Firefox should be closed.

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Relevance 72.57%

I recently moved, before the move my computer worked fine, browsers were quick to connect to websites, etc. After the move, my computer seems to work just fine, until you open a browser. This issue happens with Chrome/Firefox/IE, when trying to visit websites it takes a couple minutes for them to load, and about 50% of the time the connection times out. However, games such as League of Legends works smooth with no connection errors.

I have tried the following:

1) changing the DNS to Google DNS (didn't help, if anything it made it worse)
2) Factory Reset (no difference after this)
3) network.dns.disablePrefetchf
4) Ipconfig/flushDNS

Computer Specs:

Operating System
Windows 7 Home Premium 64-bit SP1
Intel Core i5 2320 @ 3.00GHz 37 ?C
Sandy Bridge 32nm Technology
8.00GB Dual-Channel DDR3 @ 665MHz (9-9-9-24)
Generic Non-PnP Monitor ([email protected])
Intel HD Graphics Family (HP)
1863GB Hitachi HDS723020BLA642 (SATA) 34 ?C
Optical Drives
Realtek High Definition Audio Results:

Answer:Browser running slow or timing out, however internet is working fine.

No SpeedTest servers closer than 100miles?

Tried in Safe Mode with Networking?
Also try a clean startup - Troubleshoot Application Conflicts by Performing a Clean Startup

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Relevance 72.57%

Hi, My name is Christopher Nam.
I have been using Comcast net for a while now, I think about 2-3 years. At first we paid for the wireless ver. Giving us a wireless router allowing 3 comps to access roaming and 1 via ethernet. But we started having problems where internet would just suddenly cut off or not work, sometimes it would sometimes it wouldn't randomly and the only one that really worked was via ethernet. Comcast kept saying it was our labtops not func. correctly or w/e which is total b.s. because they hook up fine wireless at cafe's, library, etc. So we got fed up and brought a tech over to check it out which he said it was fine, but i think he was just trying to get out fast. He recommended we switch to a reg. modem and buy a wireless router. So we did. Now we have a reg modem (comcast) its a motorola brand. And i bought a wireless router. Netgear wireless N-router. From there we should not of had problems of any sort. (plz dont give me crap about "well your always going to run into some kind of problem, yeah i know") Sry, but on-call techs are incredibly annoying, those of you who have had your share know what i mean. Telling you things like their reading it off some paper.
Anyways, point is Im using a reg. modem from comcast with a wireless N-router Netgear and all machines from comp to router to modem are all saying connected, working correctly, connection established, etc. But no internet. It would be really random, like 30% of time interne... Read more

Answer:Everything working,connected, = internet laggy/nonexistent/sporatic/fine

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Relevance 72.57%

Hello, I am new here. I have an HP Pavilion entertainment laptop. Everything was functioning just fine. Then, windows update happened. It was a critical update that cannot be undone. I performed the update. Immediately after all of the preinstaled HP software quit working. I fought and fought and I have most of it working again but all of it is very buggy and crashes a lot. HP Help and support and HP health no longer work. I had to install the vista versions and I run them in compatibility mode. They still don't work rite. Another critical update was released and then my internet port on the side stopped working. My laptop cannot connect to the internet through it but will via wireless. In the hardware manager my internet card shows up as the driver failing to load. It is Realtek PCB family controller. Uninstalls and re installs don't work. I even used a registry cleaner (registry first aid) to uninstall it so as to remove all the registry keys. Letting windows try to install the driver fails as does letting the realtek software try. Also, every reinstall just adds a number to the end of it. I am on Realtek (3) now. I need to get this driver to work but it will not. I am not seeing a whole lot about it so I guess this isn't a common problem. Everything else I have works fine so far as I can tell. I also tried using the file browser to hunt down all things realtek related and delete them. Windows just gives me the new hardware box, puts back what I del... Read more

Answer:Wired internet jack not working but wireless works just fine

Run Windows System Restore - choose a restore point prior to the installation of the Windows Update you mentioned -
START | type rstrui

What is the exact model number of the HP laptop - look on the label on the bottom.

Registry cleaners are unnecessary and can cause registry damage -

Regards. . .



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Relevance 72.57%

Hello everyone.

Currently, I live in a college apartment that has internet for the building. Not that many people are here, so I figured it would be okay. Here is a speedtest:

As you can see, it should be decent. It IS decent when I'm browsing the internet..facebook, email, youtube, etc.

It is also fine when I am downloading files.

But when I play games in Steam, it is very slow. When I search for servers, the pings are all 1000+. When I join a game, my ping is 500-600 and it's unplayable cause of how jumpy and choppy I am.

The thing about this is that when I download steam updates/files, it downloads at regular speeds!

How can I fix this? What settings do I look at? I've heard of port forwarding and things like that, but I am not sure exactly what to do.

One huge detail: This very same internet used to run the game fine, as well as World of Warcraft (I haven't tested that game with the internet now since I quit a while back), but there was a huge power out, power went out for 5 days, and now it's running slow.

So anyway, any help would be appreciated. Basically, why are games running super slow when everything else is pretty good?

Answer:Internet working fine in browsers, but in Steam games? Slow

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Relevance 72.57%


I'm not really sure where to post this, please move if needed.

My internet connection is fine, programs such as MSN work, but when I go to either Internet Explorer it displays the 'Internet Explorer cannot display the webpage' notice on every page that I try to connect to, also displays a 'Page loading error' notice on every page that I try to visit.

The problem appeared to start when I installed an update for Firefox, and at the time I had an old version of IE which worked fine, although the updated Firefox did not display any pages, I decided to update to IE8, because the version I had installed was pretty ancient, after which IE also began to display this problem.

I have fiddled with my firewall settings, to no avail.

Incidentally I am now using an old version of MSN explorer, which works to display webpages (which is how I am managing to post this!) I am guessing it is something to do with the updates, although I'm not an expert.

Any clues as to what I can do to fix it (I don't want to be stuck with this awful MSN browser!)

Thanks in advance

Answer:Internet connection working fine, browsers can't connect to any sites.

Try opening a command window (type cmd into yor run box and click ok)
Then type 'netsh winsock reset' and hit enter.
You should get a message 'successfully reset winsock catalogue' or similar.
then restart your computer

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Relevance 72.57%

So it just happens 100% random out of no where and I get this error:

(note i ripped this image off google but this is the exact thing that happens)
so I found TWO temporary fixes.

One: unplug router / modem for 10 sec and replug

Two: Go to the network settings and disable the ethernet (note I am connected via ethernet cable, 100% wired)
disable it

Enable it BUT i have to enable it about 30 times before it enables.

When it's enabling, it doesn't enable, it shows the message that it's enabling and I refresh the background and it's still disabled. I have to keep enabling until it randomly works (if anyone knows why I have to keep enabling it 30 times for it to actually enable please let me know)
why does my internet randomly stop on my PC? it works fine on other devices while its not working on my PC and it takes forever to enable the ethernet after i disable it.

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Hey guys, I already searched but the search kept crashing. I found one closed thread on this subject using google search but it didn't contain any information on how to solve the problem. Anyway...

After the computer has been on for a while, the internet just stops working. The problem is the same in both firefox and ie. Browser will try to search for one split second and then stops and says done with a blank page. When I reboot the problem is fine. Instant messaging programs, if connected, will still function after the internet goes out.

The problem is NOT my wireless or network card, and i am still connected to the network and everything is fine. resetting the router doesn't help, nor does flipping off the wireless switch and flipping it back on.

nothing helps except restarting the computer. I really don't want to reformat over this. Any ideas? Thanks!


Answer:Internet stops working until reboot but connection is fine - searched

Btw, I have a toshiba satellite m115-s3094 with XP media center sp2. The restore disk will ONLY re-image the hard drive. It won't even let me reinstall the OS without reformatting. Uber uncool...

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Relevance 72.57%

I am experiencing the exact same issue on the same machine after forceably being upgraded to Windows 10.  Did you get a solution?

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Relevance 72.57%

I am not sure exactly at what point it happened but I recently found that the touch screen on my Elite X2 1011 was not working. The pen still functions normally. When checking the pen and touch settings I can only configure the pen settings and only "Pen support" is listed in view pen and touch settings. The touch screen used to work in both the original Windows 8.1 and then also after upgrading to Windows 10. There have been no error messages and the event logs do not seem to indicate any problems; it is as though the machine has just forgotten it is a touch screen. I have tried reinstalling drivers, reinstalling both Windows 10, and going back to Windows 8.1 to no avail. I really loved this little device but ease of use is cut rather drastically without the touch functionality. Has anyone else had a problem like this and have a solution? Any help at all is greatly appreciated.

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Relevance 72.16%

Just updated from Windows 7 to Windows 10, minutes ago. I cannot connect to the internet. It says there isn't a connection. I have Firefox and Internet Explorer. I tried Firefox. I also noticed when I tried to connect to my Adobe Creative Cloud, it said I didn't have an internet connection. I have xfinity internet from Comcast Cable. This doesn't make sense since you had to use the internet connection to do the update. What is wrong here? This is unacceptable. I'm writing this with my IPad.

Answer:Why isn't the internet working after the Windows 10 update?

OP, please create an account if possible so that you can get responses in the thread or via PM. Please do not give out your email address in the forums. Thank you.

2 more replies
Relevance 72.16%

An Internet problem occurred after the automatic Windows 10 update. WiFi working with my I pad and cellphone but not with my desktop. Is there any other way of correcting the problem without formatting?

Answer:Internet not working after Windows 10 update

Right click start button look in device manager and se if the is an exclamation mark against your ethernet lan or wireless drivers.
if there is try uninstalling and reinstalling the drive or a roll back the driver

1 more replies
Relevance 72.16%

I can't ping.  I can't browse (in any browser).  Firewall is running.  Wifi is connected.  Local Area Network connected. (WAN and LAN can both connect either one at a time or both at the same time)
I've already run these commands:
netsh int ip reset reset.log
netsh winsock reset catalog
Farbar scan (scan #1):
Farbar Service Scanner Version: 21-05-2014
Ran by asus (administrator) on 07-06-2014 at 13:50:09
Running from "E:\"
Microsoft Windows 7 Ultimate  Service Pack 1 (X86)
Boot Mode: Normal
Internet Services:
Connection Status:
Attempt to access Local Host IP returned error: Localhost is blocked: Other errors
LAN connected.
Attempt to access Google IP returned error. Other errors
Attempt to access returned error: Other errors
Attempt to access returned error: Other errors
Other Services:
File Check:
C:\Windows\system32\nsisvc.dll => MD5 is legit
C:\Windows\system32\Drivers\nsiproxy.sys => MD5 is legit
C:\Windows\system32\dhcpcore.dll => MD5 is legit
[2013-12-24 01:29] - [2013-12-24 01:29] - 0338944 ____A (Microsoft Corporation) F81BB7E487EDCEAB630A7EE66CF23913
C:\Windows\system32\Drivers\tdx.sys => MD5 is legit
[2013-12-24 01:29] - [2013-12-24 01:29] - 129... Read more

Answer:Localhost Blocked, Browsers Not Working, Ping not working

No replies?

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Relevance 71.75%

Hi there.
Am trying to fix an issue with my girlfriend's computer - was running fine, no changes made to it in the last two days; came back after lunch and suddenly the internet connection conked out.
Connection is via WiFi - router is detecting a connection when connection attempts are made; but no internet is detected on the computer side of things.

Specs as follows:
Dell XPS L511Z
Intel Core i5-2450M CPU @ 2.50 GHz
Running Windows 7 64 bit - Service pack 1
This is the config when running from Safe Mode with Networking

ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : CK-DellXPS
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Broadcast
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter Wireless Network Connection 3:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter #
Physical Address. . . . . . . . . : 88-53-2E-97-B9-D2
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Intel(R) Centrino(R) Advanced-N 6230
Physical Address. . . . . . . . . : 88-53-2E-97-B9-D1
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 ... Read more

Answer:[SOLVED] Internet not working - connection fine in Safe Mode with networking

Hi, in normal mode go to start search and type:- cmd, right click on the returned cmd.exe and select "run as administrator" at the prompt (copy paste)

ipconfig/all> 0 & notepad 0 & systeminfo> 1 & notepad 1 & netstat -r | more> 2 & notepad 2 & tasklist> 3 & notepad 3 & tracert> 4 & notepad 4
press enter a notepad will open, in taskbar there will be other notepads open and please post all in your next response.

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Relevance 71.75%

Lumia 830 - Data (Mobile internet) services not working. Voice is fine. Wi-fi connection is fine. The data services icon comes on. It does seem like a Lumia 830 issues. This is the second issue I am facing with this phone. Previously was voice connectivity while roaming.

Answer:Lumia 830 - Data (Mobile internet) services not working. Voice is fine?

What carrier do you have? Is your device branded to your carrier, or is it an unlocked device?
We will need more information from you to be able to help you. Please register and reply.
Once you have registered and replied, we will be able to assist you further with information such as the proper APN settings for your carrier.

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Relevance 71.75%

I have sort of an odd problem. I have a desktop computer that is connect to the internet wirelessly. Everything works fine there. I also have an xbox360 connected to the desktop via an Ethernet cable. I use this connection primarily to stream movies from my computer to the xbox. Today in the middle of a movie the movie stopped playing and gave me an error saying xbox isn't connected to the computer any more.
I checked the physical connection and everything was fine. I looked at my desktop (running windows xp) and noticed my LAN connection wasn't properly running. It said I have limited or no connectivity. So I tried repairing it, renewing it, disabling and re-enabling it. Nothing worked. In fact I get this error: "An error occurred while renewing interface Local Area Connection : unable to contact your DHCP server. Request has timed out."

I also noticed I have a IP address, if that helps at all:
EDIT: Forgot to mention I also reinstalled the driver for the LAN card.

Answer:Wireless working fine, Wired not working properly.

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Relevance 71.75%

i'm in setup....don't know what to look at
Operating system not found was original statement
turned off for a few min...then on.....
the error was ctrl alt delete....did that and now in F2
under says bios revision was 10/14...which is when i suspect it went goofy. someone was trying to use it ...didn't know how and was pressing lots of keys....then black.
can you walk me thru this to see if i can restore

Answer:hp pavilion 1503 stopped working...and was working fine

Its either failed to find your hard drive or failed to find the boot files on the drive.
Asuume this is a laptop?
What operating system are you using XP Vista or W7?
While in the BIOS (setup) has the machine found and recognised the hard drive?
Is the boot order set as CD rom first and HDD second?
Can you remove and refit the drive to remake the connections as that may well solve a missing drive problem?

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Relevance 71.75%

ASUS Notebook G60Vx Series

Windows 7 Home Premium 64-bit

Intel(R) WiFi Link 5100 AGN
A few days ago my internet suddenly stopped working. I plugged in the ethernet cord and everything worked fine. Checking the properties in the device manager showed the device was working properly, I also tried resetting it to make sure it was enabled but it did not work.

Upon troubleshooting, the "Windows Network Diagnostic" said the problems was that the Wireless adapter was not turned on. Using the switch on the front of the laptop as well as the function keys does nothing. Usually a graphic pops up showing if the WiFi is on or off, changinging transparent to show the WiFi is disabled. Now when I turn the switch on it always appears transparent, effectively going from off to off

So I know the computer reads both the function keys and the switch on the front but both methods never actually turns the adapter on. I just finished a system restore and nothing has changed

Any help would be greatly appreciated thanks.

Answer:Wifi not working on ASUS laptop, LAN working fine

Maybe the switch or adapter is defective. Some other ideas ...

Do you have an ASUS utility to also turn the wireless on/off? (I have an HP utility on one of my laptops that will individually control the Wi-Fi and Bluetooth if the physical switch is on.)

In Device Manager right click on the adapter - Properties - Advanced tab. Sometimes there is a Property in there that allows turning the adapter on/off.

If the card is easily accessible through a cover on the laptop's bottom remove and carefully and firmly replace the card several times to fix any potential looseness or corrosion problems.

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Relevance 71.75%

i recently boughta new laptop, 1gb ram, microsoft vista, 160 gb ram, core2 duo. i connected a microphone to the external jack. the speakers started making chirping kinda sounds and when i restarted no sounds were there but the headphones are working fine. thanks in advance.

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Relevance 71.34%

My laptops IE7 and Firefox stopped working, I rebuilt the laptop and installed SP3 and browsers worked again, after applying windows updates the browser is unable to connect to websites and times out with connection problem.
I also tried updating to IE8, but the same thing happened. If I rollback with system restore everything works again. all of the updates starting 94xx are ok.

I am unable to identify which update is doing this has anyone else experienced this ?

I think it must have been one of the latest patches this week that broke it. Any help withthis is appreciated.

Answer:Internet explorer not working after windows update

I had similar problem but finally figured it out.

My issue was with Windows Zero Configuration Service after install of SP3. Just had to restart the service manually from control panel and BOOM, internet works. This particular problem happens mostly on wireless network adapters (mine is a d-link DWA-110 adapter).

Other services you should restart = DHCP! This was the root cause of the problem due to a conflict with Zero Configuration i think. Freakin MS, can't even get their own modules working properly together

If this does not work please do reply i will provide u with some other solution

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I've spent 2 days on this and am reaching out for help because I'm at a loss.
As the title says, it's only internet internet that's not working.  Other computers on the network are not affected & no proxys in use. IP4 only, same issue on different networks with DHCP or a manual address configuration.
This occurred after the KB2809289 update was installed and the computer rebooted.  I uninstalled it but the problem did not go away.  I am unable to roll back to a prior restore point either, that keeps failing.
I have run with no positive results:
netsh int ip reset & netsh winsock reset
Something that's strange is that when the computer reboots I get a message about "Ruby interpreter stopped working".  Even after disabling all startup apps (but not services).  I'm not sure where this is coming from; I did a system search for the application name (rubyw.exe) and offending module (msvcrt-ruby191.dll) listed in the error message but the only hits were in Appdata/Local/Temp
 Any help or suggestions on where to go from here would be greatly appreciated.
EDIT: Additional Info:
Chrome gives a message: Error 137 (net::ERR_NAME_RESOLUTION_FAILED): Unknown error
Firefox gives " Server not found
IE will not open, it crashes without an error.
As mentioned above, DNS is working, If I type in an IP address chrome's error changes to Error 2 (net::ERR_FAILED): Unknown errror.  F... Read more

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I have a Windows Phone, which is Nokia Lumia 1020. I bought it 6 months ago, and it is well treated. All of a sudden I can't send or receive text messages (sms). I get a notification when I get a text message, but cannot open it. I also can't open or send text messages on the facebook app "Messenger", and I can't log in to the app "Snapchat". I have internet access, and I can open the following apps: Instagram, Facebook, Twitter and 9GAG... One other thing that I can't do is to save pictures. I can take pictures but they doesn't appear on my camera album as they should.
What is the problem, and what can I do to fix it? Thank you.

Answer:Why can't I send/receive messages, open messenger or snapchat when my internet is working just fine?

Check your sd card. Maybe it's corrupted. If not, then soft reset by holding down volume down and power. (just like restarting a computer)

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Before continuing, this is a thread that I currently have going, if you want extra details on what's been going on. I'll try to explain it quickly here:

My laptop won't connect to wireless Internet. Doesn't matter where I am, so it's not a router problem.
I've tried many things (can be seen on the other thread), and still can't get wireless Internet connection.

Before I go any further, I'm not great with computers, so any instructions, please, eaassyyy!

Now the weird thing is, when I'm in Safe Mode with networking, Internet seems to be working fine!
As you can see in the title, my Ping test is showing something is wrong.

I have no idea what to do here. I've been going through forums, tried the following:

- Changing wireless channel
- TCP/IP stack repair options
- Calling Dell (what a joke that was...)
- ran an ipconfig /all (see on the other thread through my forum link)
- removed Mcafee (using Windows Essentials), and when I did that, Internet worked for 5-10mins then crashed again.
- checked the Mac filtering settings on my router settings

Also, my computer crashed the other day (got a blue screen, shut itself down). I posted the details in the thread.

Finally, my great friend the moderator Etaf asked me to post this to see if I have a problem that this forum could help me with ... I read the 1st post, here is the mentioned information (I couldn't do #3 because I run on 64-bit):

Hijiack This (when I ran i... Read more

Answer:Wireless Internet not working / Ping Test: No Response: Default Gateway, DHCP Server

I forgot to put the link to my thread on the other forum:

Results for the other test (also see attached for the 2nd file) :


DDS (Ver_2011-08-26.01) - NTFSAMD64
Internet Explorer: 8.0.7601.17514 BrowserJavaVersion: 1.6.0_29
Run by Pierre at 22:18:43 on 2012-02-20
Microsoft Windows 7 Home Premium 6.1.7601.1.1252.2.1033.18.6038.4227 [GMT -5:00]
AV: Microsoft Security Essentials *Enabled/Updated* {108DAC43-C256-20B7-BB05-914135DA5160}
SP: Microsoft Security Essentials *Enabled/Updated* {ABEC4DA7-E46C-2F39-81B5-AA334E5D1BDD}
SP: Windows Defender *Disabled/Outdated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
============== Running Processes ===============
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
c:\Program Files\Microsoft Security Client\Antimalware\MsMpEng.exe
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
C:\Program Files\Realtek\Audio\HDA\AER... Read more

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Today i updated my Windows 7 laptop to the Windows 10 Home 64bit OS. Everything seems to work fine, except the WIFI. Windows does find my adapter, but won't wake it up. My built-in wifi button (f12) has got a red light on it, even when I pressed it. I tried the Windows 8 wireless button driver, but i didn't solve my problem. With that driver installed the button switches between airplanemode on/off. Not between WIFI. Also in the WIFi settings wifi turn off. When I try to switch it on, it directly turns back to "off". Wired internet works flawless. I gues it's an driver issue, so i was wondering if there is an driver upcomming? Or is there another solution to switch it on.Please help me. It's very annoying.

View Solution.

Answer:Internet switch not working after update to Windows 10 64bit

I read soms other forums and i came tot an solution:1. Instal Windows 8 wireless button driver2. Preform a hard reset3. Reboot system4. Boot tot BIOS, load the defaults5. The wifi buttons works.

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The message

"The ordinal 840 could not be located in the dynamic link library c:\Users\...\iexplorer.exe" is displayed when I try to run Internet Explorer after the latest update to Windows 10 (12/13
July 2017).
How can I correct or get a new download to iExplorer 11?

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#1. Im running Xp on a dimension 8200 and anyways , recently we had a virus infection and upon "cleaning" it up we seem to have corrupted some critical files . Internet explorer will no longer update , we have uninstalled version 7 because it wasnt working correctly (getting script errors failing to load every page) and now when we try to restore an older version it says that a more updated version is already installed. #2.When we try to go and update from windows update the screen loads and is completely white , if we do manage to get to the page our validation fails over and over again.This makes is impossible to update our security and\or internet explorer. anyways if its any help heres my hijack this log.Thanks ahead of time for any assistance!Logfile of HijackThis v1.99.1Scan saved at 12:32:43 PM, on 4/6/2007Platform: Windows XP SP2 (WinNT 5.01.2600)MSIE: Unable to get Internet Explorer version!Running processes:C:\WINDOWS\System32\smss.exeC:\WINDOWS\system32\winlogon.exeC:\WINDOWS\system32\services.exeC:\WINDOWS\system32\lsass.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\System32\svchost.exeC:\WINDOWS\system32\spoolsv.exeC:\WINDOWS\system32\nvsvc32.exeC:\PROGRA~1\TRENDM~1\INTERN~1\PcCtlCom.exeC:\WINDOWS\System32\tcpsvcs.exeC:\PR... Read more

Answer:Internet Explorer Unfixable? Windows Update Not Working

Sorry for the delay. If you are still having problems please post a brand new HijackThis log as a reply to this topic. Before posting the log, please make sure you follow all the steps found in this topic:Preparation Guide For Use Before Posting A Hijackthis LogPlease also post the problems you are having.

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Computer gets online fine, can not ping or tracert. Tried default DNS and custom - Problem persist with AV on or off.

Microsoft Windows [Version 10.0.10586]
(c) 2015 Microsoft Corporation. All rights reserved.


Tracing route to [2607:f8b0:4007:808::200e]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 2605:e000:d403:fc00:fe52:8dff:fe50:1012
2 8 ms 8 ms 7 ms 2605:e000:efc0:39::1
3 * * * Request timed out.
4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 ^C

Pinging [2607:f8b0:4007:808::200e] with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 2607:f8b0:4007:808::200e:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),


Microsoft Windows [Version 10.0.10586]
(c) 2015 Microsoft Corporation. All rights reserved.

C:\Windows\system32>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : DESKTOP-SNQ7LLE
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ether... Read more

Answer:Cannot ping or tracert But internet works fine...

Ipv6(icmpv6) may be blocked try ping <host/ip> -4

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So recently I've been experiencing a problem with my Windows Laptop. I run Windows 8, and my internet browsers have stopped working completely. I will type in an address on firefox or internet explorer, and it will load for like a minute and then just stop and keep displaying my homescreen. I am connected to the internet, and my anti-virus program does not block my internet access. My mail and Netflix programs still work on my laptop, so I know I am connected.Any help?

Answer:Browser's not working, other programs working fine.

Have you tried resetting Firefox or Internet Explorer?

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So recently I've been experiencing a problem with my Windows Laptop. I run Windows 8, and my internet browsers have stopped working completely. I will type in an address on firefox or internet explorer, and it will load for like a minute and then just stop and keep displaying my homescreen. I am connected to the internet, and my anti-virus program does not block my internet access. My mail and Netflix programs still work on my laptop, so I know I am connected.Any help?

Answer:Browser's not working, other programs working fine.

Have you tried resetting Firefox or Internet Explorer?

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My Targus amu73ap mouse that was workinG perfectly with 8.1 is not working on either my PC or Asus T100 hybrid after the update to windows 10. I keep getting a message saying that the usb device malfunctioned.

Answer:Previously working USB device not recognized after Windows 10 update, how can I get it working?

You may need to try rolling back your USB drivers (or install the original drivers for your mouse from the manufacturer). I had a LAN driver get screwy with Win10 and I rolled it back to the original Win7 driver and it resolved the issue.

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I'm new to Windows 10 since I bought my new laptop in last January. Everything was going well until a huge update happened yesterday. It didn't give me the choice of postponing it and at 11:30 AM sharp it started. It lasted a very long time and gave messages of percentage achieved and that it was closing often during the process.
Then it gave me the message that everything was at its place on my computer but it was kind of frozen there for a long time. I was tapping on my pad to activate the screen but nothing was happening and I got frustrated so, I decided to do Ctrl+Alt+delete to force my computer to reboot.
Since then when I click to open my Outlook, it cannot send or receive and I get the following error (0x800CCC0E)... Impossible to connect to the server.
I can't access any website on the Internet also.
I thought the system was automatically creating a system restore point so I could go back in time to avoid having to erase everything and reinstall windows 10 but unfortunately, it wasn't. I didn't know I had to set it up. It's all new to me.
Can somebody help me avoid erasing everything please.

Answer:Microsoft Outlook and Internet not working after latest Windows Update

The quickest thing I can suggest that is that you uninstall that particular Windows Update and then use this tool to block that particular Windows Updates in Windows 10.
Once you have a working computer, I suggest you report your problem to Microsoft Answers and see if they have fixed this update or have a quick fix for it.

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I have a Lumia 620.After registering in the windows insider program, i received the iwndows 10 update. Since the update, I am unable to switch On the WiFi services to latch on to a network. The Mobile + Sim settings are also not updated to allow me to switch on my phone internet.

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Okay well this week I had a notification on my systray about a new windows update. So I clicked on it and checked what it was. It happened to be the new "Internet Explorer 7" from microsoft. I didn't pay any mind to this because I use Mozilla Firefox. But I love keeping my windows up to date. So anyways everyday this week I would see that same notification pop up from windows telling me that the new "Internet Explorer 7" is available for me to download free.

I decided I would have a go at it and while the notification icon was on my systray I clicked on it and choose to download it, than the notification icon disappeared. I proceeded to do my usual pc work and than later on shut off my pc. The new IE should have downloaded as I was on my pc for hours. Anyways I shut off my pc and expected windows to tell me if I wanted to install the new IE while shutting down. Usually windows xp says that with updates, but this time that was not the case. I shut my pc down and it went off as normal, no "click here to shut off or restart and install updates", nothing.

I turned my pc back on and got the same notification from windows saying that the IE7 update was available... & I'm like what the heck I thought I already choose to download this? So I went to the start menu of my pc and went to all programs, than to the windows update. I went on the microsoft site and ran the scanner to see what updates I needed, and found out that I still neede... Read more

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I am experiencing some performance issues on my PC. First of all, here are the specs:
1. Operating system - Windows 7 Ultimate x64 bit.
2. RAM - 6.00 GB (2.00 + 4.00).
3. Graphics card - AMD ATI Radeon HD 5450.
4. Processor - Intel Dual Core (3.00 GHz).

So here's the problem:
Last week I installed the new 4.00 GB RAM to my PC to make it 6.00 GB. The computer was working fine and everything was all right. Yesterday however, I turned my PC on and inserted my pen drive and transferred a .midi file which I played on my Yamaha PSR-S910 to the computer. When I was doing this I noticed that my PC was usually slow.

Next I quickly scanned my computer with the antivirus (I have Trend Micro Titanium) and I downloaded IOBIT advanced system care and did a full fix.

Now, the computer is a very little bit faster but it gives a lot of problems. Please tell me how I can get my old PC speed back...

IOBIT Smart RAM says the CPU usage is 100%! This is very bad (I think).

Answer:Windows 7 - Working fine and slowed down....

Work through these Troubleshooting Steps for Windows 7.

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I've been doing some online gaming (world of warcraft), and I kept getting these Error#131 issues. This would cause the game files to become corrupted and then I would have to repair, or reinstall. The WoW tech site says that chronic error #131 messages are either a Hard drive, Ram, or Motherboard issue.

Running the Windows Vista memory diagnostic tool has turned up some odd results, the initial test with a 1gb stick in slot #1 and a 1gb stick in slot #2 came back with errors. I then removed the ram from slot 2 and ran the test on slot 1 with 1 stick of ram.... no errors. I did the same with the other stick in slot errors. this lead me to believe that it was slot#2 giving me the issue so I moved the ram from slot 2 to slot 3, thus having 1gb of ram in slot 1 and 1gb of ram in slot 3. After a little while......error#131 appeared.

So I then tested both sticks in slots 1 and 3 together and came back with ram errors, I then tested both sticks in slot #1, and then again in slot #2 and both tests came back fine. Any ideas on what this issue could be? I know both sticks are the same brand, speed, totally identical.

Answer:Ram Works fine in single sticks, not working fine together :P

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My daughters Dell 1520 Inspiron laptop has begun to work strangely over the past week. First she noticed it wouldn't go into hibernatre mode. I can't get the windows update program to run, it open in IE and then says "it cannot display the webpage." Then the start toobar at the bottom went to a "grey" colour and her wireless internet wouldn't connect (or I coudn't get ethernet to work either) - searching for IP address all the time. Browser seems to be redirecting to other pages as well, not the ones we are searching for. Also when the grey toolbar showed up her sound went. Sometimes if she is lucky when she reboots the normal toolbar returns with sound and she can connect to the internet. We have run several programs - spybot search and destroy, malware bytes, and superantispyware - all have found problems and fixed them, but system problems still remain. Have run a hyjack this file and will attach. Any help would be greatly apprecaited :0) Thank You!Logfile of HijackThis v1.99.1
Scan saved at 11:29:39 AM, on 5/31/2010
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Running processes:
C:\WINDOWS\system32\spoolsv... Read more

Answer:system slow, features not working - audio, internet, windows update etc....

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Greetings, all.  From what I understand, this could be indicative of a zaccess rootkit, but I do not know.  I haven't noticed any redirects or any other strange behavior, except my ram usage at rest is about 43% and runs about 67% when running a browser or other program.  I have been getting this popup a few times today, and really want to nip it in the bud.  I would be so grateful to anyone who would be so kind as to help!

Answer:TCP/IP Ping Command has stopped working - Windows 8.1
There is the popup I am getting.

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Iím having trouble with my internet connection on my desktop PC, running Windows XP SP3. I connect through a router/modem provided by my ISP, connected to my PC with a LAN cable (no WiFi). It was working fine until a week ago. Now when I boot my PC, the connection indicator shows a ďlimited or no internet connectionĒ; when I load Firefox, it tries to load my home page for a few seconds, then shows a ďserver not foundĒ message.

The router and internet connection should be fine; when I plug my laptop (using Windows 7) into the router, it works normally.

Iím wondering if the problem could be related to some of the network/internet based stuff Iíve been fiddling with the last weeks Ė Iíve installed SugarSync and updated LogMeIn on the desktop PC a little before the internet connection stopped working (but both worked for a time), and I set up a local ad-hoc wireless network with the XP desktop as a host a few times so I could use both PCs online at once. (interestingly, I never managed to access my XP machine on the network from my laptop, and only once did I manage to access my desktop directly through my laptop (connecting the two with a LAN cable) Ė a second try didnít work). I donít recall fiddling with any of the adapter settings, though, so I canít see that really being the problem. I donít know if any of my services could be a problem Ė my only antivirus program is AVG, and has never created trouble before. Windows Update is trying to continue down... Read more

Answer:Solved: LAN modem internet connection not working on XP machine, working on Windows 7

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I just bought this laptop about 10 days ago to use specifically for a writing project separate from my other work laptop. It has Windows 7. It had Google Chrome installed (or maybe my brother installed it upon taking it out of the box.) I have
used IE as my browser on this laptop once or twice, but mostly use Google Chrome. I downloaded some genealogy software I just bought today about an hour or so ago (Family Tree Maker 2012) and noticed that it would not connect to the internet to register- it
kept saying "No internet connection". After trying a few things (allowing the program access through Windows Firewall, checking to make sure that "proxy server" tab was not checked in Internet Settings, disabling some Bing Maps and Windows
Live email accelerators) and finally tried closing Chrome and opening IE to run in background instead. However, IE won't connect - keeps saying "Cant display webpage" although I am definitely connected to internet via wifi. I tried resetting Internet dice. I've restarted several times. Nothing is working. Any suggestions?
My husband thinks i should uninstall Chrome, which he guesses is causing all the trouble with both IE and the Family Tree software. But I'm afraid that if I uninstall Chrome and it doesnt work, i wont be able to get back on the internet since I can presently
only do so through Chrome.
I dont have a whole lot of experience troubleshooting computers, so please be spec... Read more

Answer:IE won't connect to internet, but Chrome is working fine. Other software wont connect to internet either.

Uninstalling Chrome should not be nessesary it does have an agressive default install which should not be used but uninstalling will not fix any issues because chromes uninstall will not change
setting back the way they were before you installed it/ or who ever.
Reset ie9 manually,
Click the Start button on the Taskbar,
Click on Control panel,
Click on Internet options,
Go to the Advanced section,
Click on Reset button on the bottom,
Check the box to Delete personal settings,
Use the recommended setup and install options.
Also see this,
New computers come with pre-installed security suites/ Trial versions,
The best thing to do with these trial versions is to Uninstall them,
Use these instead,
Freebie from microsoft,
If money isn't an issue add the full pro version of malwarebytes, less than mcafee or norton,
Then use the free version of this as well for even more ways to clean your machine,

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I put in my CD's but the CD drive just ignores them! I checked Windows but it said that the drive was working properly. I tried rebooting and all differnt CD's but to no avail. How can i get it working again? or do I need a new CD drive.

Answer:My CD Drive won't recognize my CD's but Windows says it's working fine! HELP!

BE sure it is properly connected ,then remove from device manager and reinstall the cdrom drive.

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Hi guys

I have had the same internet for several years now, and it has always been working fine on both my windows 7 PC and vista laptop. However, I now have a problem connecting on Windows 7, sometimes it says the pass phrase is incorrect (even though its not) and other times it just says there was a problem connecting to the internet.

The only way I am able to connect to my windows 7 PC is if i change my router security to OPEN or WEP. It is currently on WPA2-PSK.

I have done a DNS Flush and took a screen of ipconfig /all.

Any ideas what can be causing this issue?

Answer:Cannot connect on Windows 7, Vista working fine

There is no wireless NIC showing up at all in the ipconfig, I see a bunch of extra tunnel adaptors and an Ethernet connection which isn't plugged in.

You should check the Device Manager under Network Adaptors and see if the wireless NIC shows up there or not.

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I have an older desktop, Pavilion 410y.  Upgraded to Windows 10 about 6 or so months ago, and it has been running fine ever since. Last week I re-booted, and it came up in auto repair mode, then locked up on a screen that says to select keyboard layout.  USB keyboard and mouse will not respond.  This seems to have been a very common problem when people first downloaded Windows 10, but I've not seen anyone post about it happening after months of successful use. Tried all the fixes on the interwebs. . . Then called Microsoft.  They say that the Pavilion 410y is no longer compatible with Windows 10.  It was when 10 was released, but with the two automatic updates since, it is no longer.   Microsoft claims I can contact HP and find out what hardware is now incompatible to update it.  I can't find out how to get to that point. . .  At this point, I'm willing to do some low cost hardware fixes just to get me back up and running so I can verify and copy all my stuff, then get another computer soon.  Anyone have any solutions/suggestions/magic? Thanks

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