Computer Support Forum

Help Restoring Windows 7 Recovery Disk to External Hard Drive or USB

Question: Help Restoring Windows 7 Recovery Disk to External Hard Drive or USB

I have an Acer Iconia W500 that came preinstalled with Windows 7 32bit Home Premium. I made recovery discs from the tablet before installing Windows 8 on it, which runs great. What I would like to do, if possible, is to use those Windows 7 restore discs and restore them to an external hard drive and be able to boot from it and run the original Windows 7 that came preinstalled. The reason I am wanting to do this, as there were some programs, drivers, and other things that I cannot download from Acer or retrieve from the restore discs, and can only access from the OS if it is actually running. Thanks, ahead of time, for any help.

Relevance 100%
Preferred Solution: Help Restoring Windows 7 Recovery Disk to External Hard Drive or USB

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link (This link will automatically start a download of Reimage that you can save to your computer.)

Answer: Help Restoring Windows 7 Recovery Disk to External Hard Drive or USB

This is why many WIn8 previewers keep the old OS in a Dual Boot so it is readily accessible by booting or via Explorer. It would have also been better to back up a Win7 backup image which could be virtually mounted in Disk Mgmt. to access any files. Recovery Disks are not that flexible and will only recover the machine to exact factory condition on the internal HD.

What drivers or other needed software is missing from the Acer Support Downloads webpage for your model. These can often be found via Google. I have never seen a problem with Acer in countless Clean Reinstall - Factory OEM Windows 7

3 more replies
Relevance 95.94%

I just recently backed up my desktop PC hard drive to a disk image on a second hdd using Macrium Reflect software. However, since I've never tried restoring this data, I really have no idea whether it will work should it be necessary. Would it be practical to do a 'test' restore to an external hdd (I know these are relatively slow, but it's just a test). I only have about 70gb total including WinXP Pro SP2. I simply want to confirm that the restore will actually work. The external hdd's ultimate use would be to simply host disk images.

Historically, I've only backed up what I considered critical data to a second hard drive. I was willing to reinstall OS and programs on a new drive if it ever became necessary. However, since getting a notebook, I was faced with the prospect of having to restore from a set of OEM recovery disks (WinVista disk not included separately) which would take forever as it installed tons of factory bloatware and other crappy stuff that I would end up having to remove.

I finally decided the time was right to back up both computers to disk images on an external hdd since this seemed a viable solution to avoiding the notebook recovery scenario. The entire purpose of this drive would be to archive disk images from both computers, with my desktop PC's second hdd used to backup the external drive.

This seems like a logical game plan, but am I missing any potential pitfalls? Opinions welcome!

More replies
Relevance 95.53%

 I installed a new hard drive after my old hard drive failed.  When I insert my boot disk, the "Windows is loading files" screen comes up, followed by the "Starting Windows" screen.  Then the Lenovo Thinkvantage product recovery screen comes up.  screen comes up.  When I get to the screen that prompts me to "insert the Product Recovery Disc 1 into drive D:" I click "yes."I then get a prompt that says, "The DVD you are using is not the correct DVD. Insert the correct one."  This is the only boot disc I have.  I reinstalled from this disc several months ago with no problem. Does the problem lie with the fact that I now have a new hard drive?  Do I need to call Lenovo for a new backup disc? Thanks for any help you can provide. Thinkpad Edge 14Intel i3Windows 7 64 bit

Answer:Recovery disk not restoring after installing new hard drive

Kindly start the system with disc 1 then it should load Operating System.If the issue continues then notebook BIOS has to be updated after that recovery disc can be used again. You need to contact the support center to know the detail for obtaining the new set of recovery disc.

4 more replies
Relevance 86.92%

I recently upgraded to Win 10 from Win 7.  After using the computer for a few weeks, it refused to boot to WIndows.  I was able to start it and scanned it and found disc errors and opted to revert to Win 7.  In the process, something got fouled and now the computer won't boot.  I've tried to back up the computer via the setup (F8), but that failed multiple times.  So, i removed the hard drive and got it to run/work in an external hard drive case.  I've scanned it multiple times and it appears to be OK.   Is there a way to create recovery disks from the hard drive now that it's out of the laptop?  In other words, is there a utility on the hard drive that allows me to create the one-time revocy DVD to reset it to factory specs? The computer is just out of warranty, so that's not an option. Thanks in advance,Tim

Answer:Recovery disk creation from external hard drive

Hi Tim, Unfortunately, the recovery media creator utility would need to run within the OS on the drive that contains the recovery partition. A couple of options you could consider are. 1.  Order a replacement set of Recovery Media from HP on the link below. 2. If you don't mind staying with Windows 10 and as long as the previous installation of Windows 10 had activated Ok after the upgrade from 7, you can just create installation media on another PC and perform a clean installation as detailed in the guide on the following link.  Note: At the activation screen, select 'I don't have a Product key' - Windows will activate automatically once the installation has completed. Regards, DP-K

2 more replies
Relevance 86.1%

Hello, I have a Thinkpad X220 laptop.  I wish to format the entire hard drive and install Ubuntu.  As a precautionary step, I wish save the recovery media on to another source should I later decide to return my laptop to factory configuration.  I do not have a CD/DVD drive and do not wish to make CD/DVD bootable discs.   I have an external hard drive where I save important material and have about 50 gigs of free space remaining. I'm trying to do two things: 1 - Create a bootable USB (factory recovery disk) that will allow me to return my computer back to factory configurations 2 - Save an image of this USB onto my external hard drive so that I can use my USB for daily storage purposes and not have it be a dedicated recovery disk. Has anyone done something similar to this successfully? Thank you for your help.

More replies
Relevance 86.1%

Hi Everybody

Here is the scenario:

I was trying to remove the pre-installed Windows 8. I figured I should create a backup in case I ever have to go back to the piece of junk software. Anyway, I plugged-in my external hard drive to make the backup...

Here's the mess up:

It said 'formatting drive'. Within two seconds, I cancelled the operation and removed the hard drive.
Now, when I try to access it (tried on 3 other laptops), it just shows the Hard Drive as Recovery Disk with some 20MB data and total 30 GB space.
Disk management shows 890 GB unallocated space.
It's a seagate 1TB backup drive. There was nearly 500 GB of data on it.

Do I need to use some data recovery program or is there another way. I don't think an entire hard drive can be formatted in 2 seconds.

Can someone please help. I can't stress enough how important the data on the drive is to me.



Answer:Accidentally made my External Hard Drive a Recovery Disk

8 more replies
Relevance 85.69%

My hard drive recently became corrupted and had to be completely replaced.
Before this, I had backed up everything on the hard drive using `Backup and Restore Centre` for Windows Vista on an external hard drive. Now I want to restore all the files (which included everything on my computer at the time) again using `Backup and Restore Centre` for WV.

However, I know nothing about computers, and after just having got my laptop back, I don't want to have to send it back to the shop because I'm completely and utterly useless.

Restoring the files I recently backed up shouldn't cause a problem? Or is there something I need to do before/after using the Restore function?

(The files I wish to restore include everything, quite literally. I backed up everything a few weeks before my internal hard drive failed, which is the reason I'm a little concerned, as some of the data from the corrupt hard-drive was rescued [I've placed it on an external hard drive so it won't be lost by anything stupid I do from here on out ] and I wasn't sure if that would affect it for some reason, some how.)

Apologies about the stupid question, but any help/advice would be awesome.

More replies
Relevance 79.54%

Just recently, my main 1TB internal hard drive crashed and is not bootable. I luckily backed up my hard drive about a month ago on an external 500Gig hard drive. Though, I am having trouble finding how to restore from my from my back up hard drive. Any help would be greatly appreciated.

Answer:Restoring with an external hard drive.

What type of backup did you perform? Was it just a data backup, meaning you would have to reinstall the OS, then all apps and finally data from External, or was it an image style backup where you would restore the whole machine from the backup file?

9 more replies
Relevance 79.54%

Hello all,
I had some major issues with the old puter as far as power supply went. I am now on a different pute and would like to use the hard drive from the old one for an external hard drive. I know pretty much nothing about external hard drive and am wondering:

By ext hd carcass to fit old hard drive.

Hook up to new computer for access?

Will I be able to retrieve all the old files,programs,email etc....?

Thanks for any and all help here,

Answer:restoring an external hard drive

What is the OS of the working computer? Is it NTFS or FAT32?
What is the format of the hard drive that you pulled?

It will probably be readable but it does depend on format. FAT32 can be read by all computers (most USB sticks are formatted FAT32).

2.5" external enclosures are for laptop hard drives and don't include an external power adapter and a fan. The 3.5" size is for internal desktop hard drives and may or may not include an external power adapter and fan. (I opt for one with a power adapter because the USB ports on a computer then do not have to supply the power). The come with CDs but unless you are running windows 98SE, the CD is not needed because the enclosure is plug and play.

You'd be looking at enclosures like this
as examples. If you old computer's drive connected by a flay gray or blue ribbon type cable.

3 more replies
Relevance 78.72%

I have a friend's computer that will not let me log on. That's not the issue. I want to back up his hard drive before reinstalling the OS. I plan on removing the hard drive and transferring the data onto an external hard drive and then once the reinstallation is complete, restore the data. The operating system is Windows Home Premium 32-bit.
It seems to me that a while back I had a similar scenario with another machine, also a Windows 7, but was unable to restore the backup data from off the external hard drive back to the computer. I never did find out why. So, I need to get the data off my friend's hard drive before reinstalling the OS but am concerned about not being able to restore that information.
Do I have to install some sort of restore app from Microsoft Windows in order to complete this back up and restore procedure? I could copy and paste, but holy cow—that would take an extreme amount of time!
Again, the steps are: 1. hooking his hard drive up to an adapter 2. locate his drive on my computer. 3. in the properties box of his hard drive click back up. 4. after reinstallation of OS, restore the data off my external hard drive back onto his hard drive.
I'm all ears.
Any advice would be helpful. Thanks

More replies
Relevance 78.72%

I have my files backed up on a Toshiba external hard drive and after having to reformat my Sony VAIO laptop due to startup failure, I am now trying to restore the backed up files from the Toshiba PH3100U. Unfortunately, about 10% of the way into the restore process there is a file that is causing the restore process to abort. So I am trying to find another way to access the files that are on the Toshiba drive. Everything is stored in a *.RIM format and after trying several different programs (like PowerISO and Spotmau PowerSuite 2011) I am getting nowhere. Anyone have any ideas on how to extract and restore the backed up files? Thanks in advance!

Answer:Restoring files from external hard drive ...

Look at: note that I have no personal experience with this particular problem. The above links were found through a Google search and therefore are not warrantied to help you. The first I thought sounded very much like your problem and the second says it can unzip the files. If you end up downloading, please scan it before opening it.You have to be a little bit crazy to keep you from going insane.This site is about helping people, lets keep it that way.

5 more replies
Relevance 78.72%

I had a larger Hard Drive installed on my Sony Vaio. 500gb. I ran the backup program from my old 100gb hard drive and it was successful. Now when I try and get the data back from the external hard drive using the recovery tool in Vista, it tells me it cannot recover because it has not made a backup. ?? How do I get all those compressed files from my external hard drive back on my new C: drive like they were on the old hard drive?

Answer:Restoring Backup from External Hard Drive

8 more replies
Relevance 77.9%

Deleted the wrong files from an external hard drive when plugged into a tablet. When I plugged the hard drive back into the tablet to restore the file, I am getting the following error message: :L/ is unavailable, the location is unavailable and it advises to make sure the drive is connected / plugged in....which it is. Is there anyway to restore the files???!!

Answer:Restoring deleted files to external hard drive!!!

use this recovery software called recuva. free and small. can also be used from a usb.

read the info on the side of the download page about recovery options.
also, its important not to use the external drive.. until running a scan with recuva, as the data may be lost.

1 more replies
Relevance 77.9%

Despite the great help I received yesterday, I am still in the same boat. I am trying to "clean up" my Dell Inspiron 1012 (Dell Mini). It does not have a CD drive...only USB ports. I have an external hard drive connected to one of the USB ports. The computer has the Windows 7 Professional OS (although the computer came from the factory with 7 Basic; I used Windows anytime upgrade). Anyway, I want to use the Windows "create system image" option to backup, wipe clean, and restore. Will the computer boot from the USB? Any pointers on this process? I really appreciate the forum help!!!!


Answer:Restoring via system image using external hard drive

The ISO can be downloaded from Windows 7 Direct Download Links, Official Disk Images from Digital River . You can put on usb flash stick by doing Windows USB/DVD Download Tool - Microsoft Store

Does the machine boot from that stick? If so... with that stick you can "wipe clean" and do the win7 built-in restore. Use USB2 ports .... most likely usb3 doesn't work.

8 more replies
Relevance 77.9%

I have been backing up to an external hard drive using Macrium. I have backed up as images rather than a clone. I would like to reassure myself as to the proper procedure to restore to a new internal SS hard drive. My hard drive is failing and I do have all my stuff backed up, but would like to avoid actually reinstalling both the OS, as well as my stuff. Would like to use the Macrium Image.
LOL thought it best to ask now before that inevitable day actually arrives.

Answer:Restoring Macrium BackUp from an External Hard Drive

OK well I did precisely this and had no problems. Furthermore I had purchased the Paragon Migrate product and wasn't happy with it.
This is what I did and is just a bit different from the WHS tutorial.

Prepare the SSD. Here I am including a system reserved partition of size 205MB. From an elevated command prompt
1) Diskpart
2) List Dist
3) Select disk n
......n is the SSD disk number
4) create partition primary size=205 align=1024
......the system reserved partition
5) create partition primary align=1024
......the OS partition
6) List partition
......should show
partition 1 primary 1024 kB
partition 2 primary 206 MB
7) select partition 1
8) active
9) select partition 2
10) assign letter=c
The SSD is now prepared.
Connect SSD to sata port 0 and disconnect all other internal HDDs

Transfer the Macrium Images
Using Macrium Reflect free V5. Drag and drop the partition images onto the SSD prepared partitions. The images will then use the target partition alignment. See
Partition Alignment

That's about it. Check Trim and that disk drefrag is off. Windows seems to take care of this.

4 more replies
Relevance 77.9%

Hello,I hope someone can help.I recently cleaned and re-installend my PC to improve it's performance and backed all my data up onto an external hard drive.I want to restore my Itunes library from my external hard drive but can not find anywhere that gives instructions on how to do this on the internet.Apple does not advise how to restore from an external hard drive back up, only from CD/DVD back up.Can anyone help please?ThanksLindsey

Answer:Restoring Itunes Library from External Hard Drive

fyiclick here

10 more replies
Relevance 77.9%


After experiencing some malfunctions in my hard drive I decided to buy a more reliable one before my existing hard drive completely died. I've used Windows 8.1's backup and recovery tools to create an image of my existing hard drive in the hopes that I can restore this image to my new drive. The image was saved to a Seagate FreeAgent Desk external hard drive.

I've swapped the hard drive out now and put my Windows 8.1 recovery media USB drive in to begin the repair by clicking 'Repair your computer'. I then went to Troubleshoot > Advanced options > System Image Recovery as I'm supposed to in order to restore this image. I then select my operating system, which is currently Windows 7 (I've installed Windows 7 temporarily on my new hard drive whilst trying to get this sorted). All whilst this is going on my external hard drive is plugged in to my PC, however at this point the recovery settings won't find a system image. I'm getting the following message:

'Windows cannot find a system image on this computer

Attach the backup hard disk or insert the final DVD from a backup set and click Retry. Alternatively, close this dialog for more options.'

Clicking retry doesn't seem to do anything, so I click Cancel and go through and select the location of the backup. The external hard drive does not appear on the list. I suspect this may be because the recovery environment has not loaded the drivers to use the external hard drive, so I click Advanced to try and find them ... Read more

Answer:Windows 8.1 Recovery Won't Recognise External Hard Drive

From my understanding of this this post - you are using windows 8 system recovery to restore windows 8 on a system that has windows 7, is this not correct

another question - what OS came with the PC?

31 more replies
Relevance 77.49%

Hello to all

I am hoping that someone here can help me with my problem. I have tried other sites and did a search in Google and I have not found an answer to the problem at hand.

My system:
I have a clone computer with:
ASUS motherboard A8N-SLI DeLuxe
2GB Corsair RAM Memory
2 Nvidia 7600LS Video cards
2 Western Digital 250GB hard drives set on a RAID 0 configurations.

The problem:
Some time ago I purchased Acronis True Image version 8.0. I never had the chance to use it until this week. My computer slowed to a crawl and then it crashed. Days before, I had made a backup of my OS so I decided to restore it from the backup that I stored in an external HD. I have two Western Digital 250GB hard drives configured as RAID 0. The program restored the image successfully so I restarted the computer after it finished. Unfortunately now the computer will not boot up. The hard drives are okay, no problems at all, however I keep getting the following message:

?A Disk Read Error Occurred
Press Ctrl+Alt+Del to Restart?

My questions are these: Has anyone encountered a situation similar to mine and if so, what did you do about it? Can anyone tell me if it?s possible to purchase two new HDs identical to the ones I have, recreate the RAID 0 and then plug in the two hard drives that I have problems with? Will my computer recognize them and allow me to get my data? Or can I reload Win XP Pro on a new HD and then use a program like OnTrak Data Recovery to recuperat... Read more

Answer:RAID 0 Disk read error after restoring from an external drive using Acronis software

How old are the harddrives? Is there a chance one of them failed?

2 more replies
Relevance 77.08%

Recently, I had a problem with my samsung laptop's screen. Samsung said they would fix it, free of charge, but I was told that the hard drive would be wiped, before they installed a fresh copy of windows 7 and shipped it back to me. I've been looking into ways of keeping all my data and programs, as I've spent a lot of time customizing the way my Windows 7 looks.
I got a copy of acronis true image, and created a complete disk image of my hard drive, and stored it on an external hard drive. (I have also backed up the data separately, just in case)
My question is, when I get my laptop back, will it be as simple as installing acronis again and restoring the image, or is there something i've missed out?

Answer:Restoring hard drive with disk image

From my experience with this software, YES!

5 more replies
Relevance 77.08%

I used a Duplicate Finger program to move MP3 duplicates from my external hard drive to my C drive. I have them all in a folder but discovered I need them back in their original folders. At least quite a few of them. Is there a way to do this automatically or am I stuck having to locate and do one by one?

Answer:Restoring moved files back to external hard drive

Some Dup. programs delete files to the Recycle Bin... check there first with the external drive connected and possibly you might be able to restore to the original locations.

You can also try undeleting the files from the external drive. Here is a listing of some free and some paid programs.

Just avoid saving or modifying anything on the external drive as that will lower your chances of recovery. Ideally you should recover to another location but to expedite matters, you can try recovering to the original locations. Personally I'd recommend recovering to a new folder on your computer and then copying them back over to the external.

3 more replies
Relevance 76.26%

My hard drive just crashed, diagnostics and laptop tools couldnt recover. I plan to replace it, but dont have recovery Windows 10 disks, as it was downloaded during Windows upgrade last year. I can buy a new hard drive, but not sure what to do afterwords

Answer:hard drive crashed. need recovery disk with windows 10

Hi, You won't need to purchase Recovery Media and then go through the process of upgrading to Windows 10 again. As long as the previous installation of Windows 10 had activated Ok after the upgrade, you can just create Windows 10 installation media on another PC and then perform a clean installation as detailed in the guide on the following link.  Note: At the activation screen, select 'I don't have a Product key' - Windows will activate automatically once the installation has completed as a hardware profile of your notebook will have been recorded by the activation servers from your previous upgrade to 10. Regards, DP-K

1 more replies
Relevance 76.26%

My system HP Envy Touchsmart 4-1215dx  was stuck in a repair loop.  So I just purchased from HP the USB WIndows recovery kit for my laptop. When doing the recovery to factory image.  The recovery stalls at 0% on the third step of restoring files to the hard drive and has been at the point overnight.  I have disabled the secureboot in the bios and same results.  Any assistance would be appreciated.  

More replies
Relevance 76.26%

Is it possible to create the recovery media on an external hard disk instead of using USB flash drive or optical media?

I've been getting errors while creating the the recovery media on optical drive.


Answer:How do I create a recovery disk using external hard disk?


As far as I know it?s impossible to create an Toshiba image on the HDD?
You need to burn the image on the disk (DVD).


2 more replies
Relevance 75.85%

Please help
I restored to factory settings on my windows 7 I can't get on internet  ?

Answer:restoring windows 7 from recovery disk

System manufacturer and model?

1 more replies
Relevance 75.44%

This isn't exactly a Windows 7 question, so if it doesn't belong here I apologize in advance.

Story: I had to send my laptop in to squaretrade for a repair (spilled liquid on the keyboard). They couldn't find the part, so they told me they were going to refund me the price of the computer (and not the price of the warranty), I quickly called and told them to send it back to me, which they did. Before sending it back, I took a disk image with macrium and wiped the hard drive clean with dban (after they had told me they would put Windows 7 back on my pc if I did so). When they sent it back to me they hadn't put windows back on the laptop. I could send it back to them to do so, but I was planning on buying the replacement keyboard (would get here in 2 days) and putting it back in myself, rather than waiting 2+ weeks to send it to them and have send it back.

Now, when I use the macrium recovery disk and I get to the part where it asks me to select which partition i want to overwrite the disk image data with, there's nothing there. Is there a way to remedy this?

Answer:Restoring disk img (with macrium) after using dban to wipe hard drive

Doesn't DBAN remove partitions?
Try booting up a GParted or PartedMagic disk and formatting the drive through that.

5 more replies
Relevance 75.44%

Ok, my wife's hard drive is toast. Can't read at all. I even removed it, put it in an external enclosure with USB connection and tried to read it on my computer, nada. Tried Spinrite on it. Nada. So, it's gone, and I can't recover anything.

I'm buying a new HD. The OEM version of Windows 7 was pre-installed by HP on the laptop. So I have no disks. I do have the 3 Recovery Disks my wife created when we bought the machine. But when I was trying to revive the harddrive one of the recovery screens said Windows 7 had to be already installed on the hard drive for that to work.

So, is there anyway for me to get Windows 7 on the new HD short of buying a new copy? The laptop does have a sticker on it with a product key.


Answer:Hard Drive has failed! Install Windows 7 on new HD from Recovery disk

HP and Compaq Desktop PCs: Looking for Recovery Discs? - HP Customer Care (United States - English)

HP Compaq dc7700 Convertible Minitower PC*-* HP Support document - HP Business Support Center

2 more replies
Relevance 75.44%

Some background:
Where I'm working right now, we have a server with two virtual machines (running servers) on it.
As far as I know, the server uses vSphere (VMware's host for virtual machines or so it seems... enables management and setup of virtual machines on the actual machine...)
Each virtual server runs Windows Server 2008 R2. (For our purposes, it's not really important that there are 2. I only want this to work with one of them anyways.)

The issue:
There is a USB 3.0 hard disk drive plugged into the actual physical server right now. The problem is that I can't seem to connect it (using the vSphere interface) to the virtual machine that is running Windows Server 2008 R2.

I've read this:

It was helpful in getting me to the point where I added the USB controller to the virtual machine. Now I need to add the USB device. But... it doesn't show up.

Anyone have any experience in this? Any ideas?

Answer:vSphere, Windows Server 2008 R2, and an external hard disk drive

According to this here:
"If none show up, make sure it?s actually connected to the host. If your device is indeed connected, but still not listed in the vSphere Center Client it?s not supported."
The device (hard disk drive) that they have might actually not be supported. I find that highly unlikely as it's just a USB 3.0 hard disk drive... but at the same time, it's possible that it may not be supported.

Some further reading here:
"USB 3.0 devices connected to the ESXi host are not supported."
The ESXi host ( being the computer running the vSphere host OS, so this further suggests that it might actually be the case that the system does not support the drive plugged into it. (On account of it being USB 3.0.) I would HOPE that since USB 3.0 is backwards compatible with USB 2.0, this wouldn't be an issue... but still, it is a possibility in my opinion.

EDIT: Also worthy of note, vSphere will allow me to add the UPS device we have connected to the server to the Virtual Machine... so it IS seeing USB devices. Just not the USB device I want it to.

1 more replies
Relevance 75.44%

I had a new PC so I thought I would do a recovery disk on a separate partition of my parent's disk. Turns out windows wipes out everything regardless of partition when it does that. So now lifelong memories are gone and I'm freaking out! I used EaseUS to make different partitions which were deleted. After I found that the partition I chose stayed the same size but was renamed RECOVERY and it had the recovery data in it. However the rest was "unused" and so I dragged the RECOVERY to make full use of the disk and then I started scanning it deeply with hard drive recovery software. I am now through scanning with my 2nd program now (1st one didn't give me the files i needed) and I'm using RecoverMyFiles. The problem is I'm not really getting back any of the files I had deleted by windows, but I get some stupid windows files which were probably deleted in the recovery process!! PLEASE help me!!! I am desperate. Future hanging in balance thank you.

Answer:Recovering Lifelong Memories from Windows Recovery-Wiped External Hard Drive

I haven't used it but you can try Recuva (its free) -

2 more replies
Relevance 75.44%

I had a new PC so I thought I would do a recovery disk on a separate partition of my parent's disk. Turns out windows wipes out everything regardless of partition when it does that. So now lifelong memories are gone and I'm freaking out! I used EaseUS to make different partitions which were deleted. After I found that the partition I chose stayed the same size but was renamed RECOVERY and it had the recovery data in it. However the rest was "unused" and so I dragged the RECOVERY to make full use of the disk and then I started scanning it deeply with hard drive recovery software. I am now through scanning with my 2nd program now (1st one didn't give me the files I needed) and I'm using RecoverMyFiles. The problem is I'm not really getting back any of the files I had deleted by windows, but I get some stupid windows files which were probably deleted in the recovery process!! PLEASE help me!!! I am desperate. Future hanging in balance thank you.

Answer:Recovering Lifelong Memories from Windows Recovery-Wiped External Hard Drive

There are quite a few programs you could try, I have had most success with Recuva by Piriform, but recently this program was said to be excellent by a user,
Obviously it's worthwhile trying both of them.

1 more replies
Relevance 74.62%

Hey guys,

The HDD on my laptop recently took a turn for the worst and started clicking like crazy - it's always been a little faulty, but the PC wouldn't boot successfully for a few days After a few small knocks to try and loosen the head, the drive now works properly - I used Puppy Linux, running from a USB pen, to try and backup a few files, but it then informed me that the filesystem required checking. I downloaded a Windows 7 recovery disk, booted it up and the automatic repair utility informed me that there were startup issues I could correct relating to the filesystem....that was three days ago. The drive is spinning, and the recovery environment appears to be working, but my disk is only 500GB large, and I'm not entirely sure whether it should be taking this long - before I selected the automatic repair utility, I tried to run ChkDsk /r from the command line, but I was informed that the drive was locked. Could this be the issue? I have seen on a few forums that the drive being regarded as locked is a known and easily resolved issue, and I'd really like to know if it's safe to do a hard restart while the recovery disk claims to be repairing the filesystem.

I have Windows 7 Home Premium 64bit, dual SeaGate 500GB HDDs. 4GB DDR3 RAM and an Intel Core i5 processor, if that helps any. Thanks in advance!

Answer:Hard drive repair running from Windows 7 Recovery Disk for 3 days?

It may never stop. You'll probably have to shut it down. There are no repairs that take that long.

But it doesn't look too good for that hard drive. Is it encrypted or password-protected?

2 more replies
Relevance 73.39%

Hi, Recently my SL300 hard disk drive passed away. I've just replaced it with a brand new one. I did not create any recovery media so I've lost everything I had in my old hard disk drive. I would really like having all the Thinkvantadge features back in my laptop, specially the functions of the Lenovo Care Button. Is there a way I could restore all this features back? Could you please help me? Thanks in advance and sorry for my bad english.  


Go to Solution.

Answer:ThinkPad SL300 (2738-4NS) - Restoring Thinkvantadge Features in brand new hard disk drive

Hello Immanu,Here is a helpful link that will allow you to download all the thinkvantage technologies.

Justin Kirton

8 more replies
Relevance 72.57%

Hi everybody,

I'm having some trouble with my computer: it won't boot. It keeps giving me an error: about windows root\win32\hall.dll being missing or corrupt. The recovery console doesn't give me any windows installation to choose from, but using the "dir" command I can see all my files.

I was planing on copying all the necessary files to an external hard disk so I can completely reset the internal one. My question: How do you do that (the copying)?

Please explain in some detail, bcause I'm not into this kind of thing, I usually don't go further than chkdsk c: /r or fixboot or stuff.

thanks a lot,


Answer:copying files to external hard disk from recovery console


you will firstly need to be in the directory in order to copy anything. I think at the moment you are in C: drive or your local disk as it is known it could be a nother drive. If you do dir *.* and you see program files, windows etc then you are in c drive.

Now, thid depends on what you are copying, if you are copying my documents then do this
cd\documents and settings
cd/my documents
copy *.* E:\

Ok the copy will copy everything in my documents folder, including sub folders etc, it will save to the drive E:. Now if you are putting external hard drive you need to know which drive it is , D: F: g you can guess if you don't know by trying them one by one

ps, if cd\ doesn't work try cd/

but this hal.dll can be fixed in another way, you don't have to format pc try the following procedure i have written

1) i assume you have already inserted the xp disk other wise you cannot access recovery console unless you are using a live cd
2) in the command type expand D:\i386\hal.ddl_ C:\windows\system32\hal.dll
The expand will open that particular directory, you can change the d letter to your cd drive, though it is generally d. don't forget the _ and the C:\ is you local disk. If it says press y to overwrite do so.
unless it is different, or you have two partitions etc.

lastly don't forget you can try a repair install, if you have xp pro you can do this and this will rewrite the windows directory and you will not lose anything.

19 more replies
Relevance 72.16%

my hp dv6443 laptop harddrive was erased by killdisk to get rid of scripts or whatever was causing the sluggish performance. The windows version was Vista home. When trying to reboot from the original disk recovery cd to get the maching working again, the err2err3 displayed at start up. I have read about creating a bootable cd with partition recovery, but have been unable to figure out how to create one. I can drop the free partition builder programs onto a cd, but I don't know how to make it "bootable". But I may be going down the wrong path. Any ideas? Is this problem fixable, or should I just throw the computer away. Thanks!

More replies
Relevance 71.75%

Hey Guys,

Looking for your advice and any links if any...cheers in advance

My Situation

In December 2009 I purchased a Toshiba Qosmio X500 - Model No. PQX33A-00X00J

At the time I upgraded my purchase from Toshiba Reseller BD4U, going from the standard 1x 500GB Sata drive + 1x 64GB SSD... to instead having 2x 500GB sata drives. I purchased with 3 year onsite next business day warranty, that is is now expired.

It came loaded with MS Win 7 Premium Home Edition - but no disks provided.
My Needs
I need/want to factory reset my PC - its starting to run slowI need to re-partition from my existing 4x partitions to just having 2
The Issues
Possibly as a result of upgrading the disk drives at time of purchase, I don't believe I have a hidden Recovery partition in order to do a System Recovery from the Hard Disk Drive - see image of my current partitions attached I don't have Win 7 OS installation disks or Toshiba Driver disks as they should have been installed by Toshiba
My Questions
Do You agree that I DONT have a Recovery Partition - when looking at the partition image? I'm confused on this point coz people say its hidden!?Given I have no Toshiba Drivers Disk or Windows 7 OS disks - what should I do? I'm thinking of downloading Win 7 (use my product key from sticker under PC) and making a disk/USB (but need to learn how)Is this where I get ALL necessary Toshiba drivers for my PC from?Does Toshiba provide a link on its site and instructions on where to get Win 7 ... Read more

Answer:Qosmio X500/00X System Recovery (Factory Reset) From Hard Disk Drive or Separate Disk

Sorry the model is Qosmio X500/00X

3 more replies
Relevance 71.75%

I can no longer read from my external hard disk drive. I hear the drive making noise, but the removable disk drive does not show up on my computer directory anymore. I believe the drive has failed. The data on the drive is very important. Is there a way I can still retrieve it?


View Solution.

Answer:Data Recovery from External Disk Drive

Do we have to be so literal? 2 screws will let you peek at the hard drive. To get it out of the enclosure to do anything useful with it is going to take a lot more. But finding the video on youtube was excellent work. I was referring to LaCie drives as the ones that can be a real bear to get into.  And here is a site showing in pictures how to use the ide to usb adapter just like the one I have, and recommend. pictures One big pointer to emphasize is the the ide hard drive should be jumpered master or it may not work right.

10 more replies
Relevance 71.75%

My computer keeps refusing to start up. I have to re-install windows each time. Hard disk keeps making a "funny" noise. I have an 80gb hard drive and have used 40gb so far. I want to back up everything incase my hard drive fails. Could I backup to an external disk drive? would I need to install windows on the external drive. or is there a better way to save all my files, downloads, and software? When I bought the PC it came with software already installed and a recovery disk. But obviously I dont want restore to factory settings as I will loose everything. Any advice would be much appreciated.

Answer:backup from hard disk to external disk drive

You could use commercially available back up software like Ghost click here or Acronis click here

4 more replies
Relevance 71.34%

Hi everyone. First post at BC.
I'm trying to restore from a system image to the  single 1TB HDD that is working from my RAID 0 Array after one of the member disks gave up the ghost, until I replace the other one, but unfortunately it would appear that even though my system image is only around 500GB and I'm restoring to a 1TB disk it fails because the destination partition needs to be as big or bigger than the original partition from which the image was made. Now I don't know if that means the entire RAID disk ie 1.8 TB or just the original C drive (virtual disk) with a partition around 900 GB. I can't remember exactly but if it was bigger than the current 931 GB partition it will fail. At least I hope that is the situation, as all I need to do is replace the second disk and rebuilt the RAID Assembly. My question is now: I know that you need to have 2 identical drives for RAID 0 but how identical do they need to be? Do they need to be the same make and model as well as the same size. I presume they both need to have the same spin speed ie 7,200 rpm, but what about cache size and SATA type eg II or III. In other words can I buy a similar spec HDD to go with the original working one or would I need to get 2 new identical drives as the original is at least 4 years old?
Thanks in advance. 

Answer:Restoring from a Windows 7 System Image to New Hard Disk

Did you format the disk before adding it to the array?

8 more replies
Relevance 71.34%

I just got my laptop back from having the fan replaced and the data has been wiped. I thought this wouldn't be an issue because I'd made a backup using the Seagate dashboard program, but as it turns out, none of my programs will transfer over. I have my JPGs and other images, but all my games and software aren't working. In addition, the Seagate restore menu has an option to restore files to their original locations, but for some reason it's not working for me. I feel like in hindsight, I should have used the Windows 10 image backup (or whatever it's called, I don't recall), but it's too late for that :P Anyway, does anyone have advice on how I can fix it? I think my local computer store can do a data transfer, but I'm wondering if there's another way. Thanks.

Answer:Restoring Windows 10 PC from Seagate External Drive

That's sad news - I would challenge your repairer why the data was wiped for a simple fan repair since there is no reason for this. Indeed, I would demand compensation since you have a lot of work to recover from this situation (see below)

I found the Dashboard guide here

Unfortunately, Dashboard is useless for system recovery since it doesn't backup your OS system files.

You will need to clean install Windows from scratch if you have no other system backup - see Windows 10 - Clean Install. You will then need to reinstall all your programs and restore your user files from Dashboard. Your data may be lost sadly if this doesn't work and you have no other backup.

In future I recommend you use a disk imaging program to backup your OS system files and user data like the excellent program Macrium Reflect Free. Use this to make regular backups to your external drive and preferably a second external drive so you have two backup drives in case one fails. I wouldn't bother with Dashboard since Reflect is far more capable.

3 more replies
Relevance 71.34%


I have emailed Paragon and am awaiting there reply, but you guys seem to know a lot more and try and solve the problem

Up to this point I have used either Acronis or Paragon for my backups, I prefer Paragon over Acronis, mainly because the restore by Paragon is far quicker.

I have both bootable CD's, but in this instance I would like to concentrate on Paragon.

I downloaded Paragon's Advanced Recovery CD. 2009 Build 6730. Put it in my rom and booted ....... looked at a black screen for 10 minutes. Removed it and rebooted, it got stuck at the loading of Vista, then I got another black screen no hard drive movement.

Rebooted again, this time with the regular Paragon bootable CD. It booted into the recovery console.

Now this is where things go from bad to worse. I tried finding my OS, after a lengthy period I received an error disk 2 i/o fault!!! ....... no operating system found.

Now disk 2 is my external hard drive where my backups are kept.

So I rebooted with the CD in, went into the recovery console and clicked on "safe restore", after playing the waiting game I get a message disk 2 i/o fault!!!.

Took out the Paragon CD, put in the Vista one, tried a repair, but there was no OS to repair .

So I installed Vista, and because I didn't want to have to reinstall all of my programs again (yer lazy I know, but that's what backup's are for).

Checked with the fresh install, that my two external hard drives, had there drivers and were present. They were ... Read more

Answer:Paragon Hard Disk Manager Suite & USB External Hard Drive


3 more replies
Relevance 71.34%

hi there..

my name is Anis...i just bought external hard drive 500gb...but after I formatted's just about 400++ gb can be used..i would like to to use the extra/reserve space for my ext hard disk?by any means, i want to fully use my 500gb space for the external...please help me...thank you...

Answer:How to fully use the extra hard disk space for external hard drive?

It should have about 465GB, what are you seeing?

You will not have 500GB due to the conversion between binary and decimal for reporting sizes.

1 more replies
Relevance 70.93%

[Seriously need help] External hard disk causes hard drive failures & OS crashes
The thread is rather long. Only read what you think important. Skip the rest!

We have a serious but mysterious problem. We have spent already one week but drawing a blank.
Two hard drives have been crashed and failed (unreadable). One computer has hung a few times unexpectedly and had one weird restart (no memory dump produced).
I suspect all the recent problems have to do with the new USB external hard disk (Buffalo MiniStation Lite: HD-PE250U2).

Formatting USB external hard disk
Originally I would like to use the program given by Buffalo to format the external drive once but we failed. We simply used Windows to reformat the drive into NTFS. I did not use the TurboSpeed advertised by Buffalo, or run its free program.

Case A: Multi-transfer causes system crashes?
The first time we met the problem.
We were trying to help a friend to backup data on an old drive, about a few years old. We plugged in the Buffalo USB portable hard drive and transferred a whole lot of files to the drive. Several cop/cut-and-paste operations were active at that time. The whole system completely froze up. It doesn't respond at all. Only a hard restart could help.
Restarted. Tranferred again. Several cop/cut-and-paste operations were active.
Hard drive crashed - the beginning of the nightmare!
Windows restarted. Chkdsk was running. Saw many lines of messages with:
&... Read more

Answer:[Seriously need help] External hard disk causes hard drive failures & OS crashes

7 more replies
Relevance 70.93%


I bought a toshiba Satellite A300-15D

ftm the tsscorp drive that is installed in the device no longer works (does not detect any type of media what so ever). ) need to recover the laptop so I used a USB DVD drive to boot from the recovery disc but after the recovery console loads it says waiting for media in drive f: which is the tsscorp drive altough I used an external drive to load the disc.

What files would I need to modify to make it load from the external drive and if thats not the solution what should I do?

thanks in advance

Answer:Satellite A300 - How to use recovery disk with external DVD drive?

Hi buddy,

Unfortunately I think it?s not possible to use the recovery disk with external CD/DVD drive. So you have to place the internal one to use the recovery disk.
You can get a new drive from an authorized service provider.

But if the original Toshiba OS is installed, you can use the HDD recovery feature to reinstall Windows as well. Go in advanced boot menu (F8) and select ?Repair my computer? :)

8 more replies
Relevance 70.11%

Hi all, I purchased a external drive to back up files on our desktop and laptops. I am looking for easy way to do this, do I do all files or do I have to go into all of them one at a time. I say this because one laptop is my daughters, can I just send all her pic and music files all at once. Our main computer(desktop)is windows vista, everyday it's getting louder and louder and each morning its shows a message says configuring and it's like counting down. This takes long time. I looked at the space left. It shows space available on (c) and on d it's full which is recovery so I don't have a clue how files got on there. My hubby doesn't know much about even getting on computer, but when he does it seems something goes wrong. I want to clean up and get rid of files so my son who's 11 can use it for games. It's so slow and I don't want to delete wrong things.  From reading here and just knowing not to delete recovery. How do I clear out space on D...I tried opening some files on it but they all seem to do with the windows system. What can I do with my desktop ?And is it possible to clear out all files from is about 5 yrs old...and she has alot of music and pics on there..just wondering if it's worth time to clean out the files. It takes forever to get online and when we do its so slow. Hope I'm not sounding to confusing.any suggestionstygreat site so far

Answer:need help with using external hard drive also my recovery drive(d)showing full?

Welcome!Computer Hope is the number one location for free computer help. The forum will help everyone with all computer questions. You have presented more that one issue. The forum will help you, but some detail is needed. What OS are you using?  What make and model of eternal drive do you use?The proper way to remove programs is in the con control  panel. But Music and pictures files can be copied to a CD-R or DVD-R and removed from the computer. The external drive can also be used to transport files from on PC to another. But using DVD-R or CD-R is preferable. The best use of an external drive is to make a backup of the operating system and programs.Avoid putting files on the recovery partition.

6 more replies
Relevance 70.11%

hi guys. the external hard drive, here at work, cannot be detected by any of the computers. my thoughts are that the data was wiped clean. i've removed the hard drive from the case and installed it onto my computer as a slave drive. a) how can i view if these files still exist. and b) if they are missing, can you recommend a software recovery program?

Answer:Solved: external hard drive/slave drive recovery

7 more replies
Relevance 70.11%


Like many others, my Startup Repair does not work and I would like to restore to factory settings. Before my Satellite crashed, I had not made a recovery disk, however I did save the HDDRecovery software to an external hard drive.

Can anyone tell me whether it's possible to create a recovery disk from this folder or to run startup repair by using this folder on the external drive?


Answer:HDD Recovery on External hard drive

> Can anyone tell me whether it's possible to create a recovery disk from this folder or to run startup repair by using this folder on the external drive?
As far as I know something like this is not possible. Due to this Toshiba recommends recovery discs creation.

2 more replies
Relevance 70.11%

Hi guys, I've got an External USB Hard drive (WD Elements 500GB) which has suddenly stopped working.

What do I mean by not working.. well the Disks don't show up in 'My Computer'.. The device IS however showing up as a USB Device. It has 3 partitions: Two FAT32 and 1 NTFS.

So I searched the web for a solution, got messing about in DISK MANAGEMENT. It showed that my HD was online, bit did not show the 3 partitioned drives.. just showed 495GB of free space.

UNFORTUNATELY I tried 'Convert to MBR' , thinking this might help. It didn't. No change. I'm not sure what format the drive was in before, if the formats are compatible or if I just destroyed my access to any data that was previously on the HD.

I went into the DISKPART menu in the Command Prompt and got the disk details:

Status: Online
Current Ready only state: No
Read-only: No
Boot Disk: No
PageFile Disk: No
Hibernation File Disk: No
Crashdump Disk: No
Clustered Disk: No

My QUESTIONS ARE: 1) Is there any way to salvage my data?
2) Have I fu##ed up by converting to MBR.
3) Will I have to send my HDD to the Data Recovery people (min $741 quote)

Thanks for reading this far, any Help is MUCH appreciated.

Answer:Please HELP! External Hard Drive Recovery

What you can try, which will cost something, but a lot less than professional data recovery, is using a well-known data recovery app to see what it can find and recover. The download and trial is free -- so at least you can see how well it works without spending anything. Since this does not use the partition table to find files and directories, it tends to work well in these situations.

The actual recovery requires purchasing a license -- but that can be installed without rebooting or reinstalling the app. If you're interested in this, go to Runtime Software and read about their RecoverMyFiles app.

3 more replies
Relevance 70.11%

I was using my Acer AO 532h - with Windows 7 Starter - to do a back up of a 500GB external hard drive. This source drive was an Iomega (aka Jmicron aka Seagate) 500GB 2.5 in. SATA drive. It held the backup files for the Acer internal hard-drive (this latter had also gone u/s just recently - hence tryingto do a backup of the backups). The destination drive was a Toshiba 500GB external drive. I used Windows (with TeraCopy) to do the transfer. It got as far as four folders (out of hundreds) when it suddenly dropped the transfer rate from MB/s down to KB/s. Then it just stopped. I thought that it was due to a lose connection - the source drive case had a micro connection (non-spec.). And the flickering blue light went out. I checked the last few folders and they were empty. I thought that the drive had failed. I now reckon it was the drive's mother board. I bought a new case for the failed drive from Maplin - its was USB to USB - better connections. However when I mounted the SATA drive in this whilst I got a winking blue light again no drive letter was allocated and the Acer could not see the source drive (in new case) to transfer any files. Using Windows Disk Management I found that the duff drive was viable but no letter had been allocated to it; and that all of the space on it - 465.76GB - had become 'unallocated.' The description said the drive was 'NotInitialised.' However it is full of files - its just that they seem to have become unindexed. This leads... Read more

More replies
Relevance 70.11%

I have read all the thread and I think that I am in crisis right now as there are no one that has the same problem as me and so I wonder if you can help me. Something has happen to both my pc and the external hard drive that backs up the data. Initially, there is something wrong with the pc and later it starts to freezes and the blue screen kept popping up. I have tried every way that Dell recommend to fix it but still it did not get better. As a result, I have to do a pc restore and hopefully that will take care of the problem.

However, after the restore, while I was trying to get the data from my external hard drive, it kept telling me to format the drive. As I know that reformat will erase all the data, i did not do it but to see if there is any solution out there. From the online forum, I realize someone else has the same problem and they said to do a conver drive-letter: /fs.ntfs and when I am trying to do it, it told me that I have a raw file and I do not know what I did with the partition magic, I did convert the file type from RAW to FAT32 (knowing from my other external that I need it to be in FAT32 instead of NTFS). By doing this, I think I deleted all the data on the hard drive. Does anyone know how I can recover the data? I have also tried testdisk but it does not work. Please help.:cry:cry

Answer:Recovery from External Hard Drive

Right there's two options here, I'd try the first option I'll suggest first -

1) Take the hard drive out of the enclosure (Warning - may void warranty) and insert it into your pc and connect (usually via IDE as most external drives use this interface). It'll show up in My Computer and should display the data.

2) If this doesn't work, generally speaking you'll have to send the drive off to a data recovery company (if it's that vital to you then sometimes this can be the only option). It can be an expensive job, I know I was quoted last year £700 (around $1100 I think) to have everything recovered.

The problem I had last year was that the external drive was asking to have drivers installed everytime I tried to use it, took it out of the enclosure and connected it directly to the motherboard. It resulted in the hard drive enclosure being faulty so I picked one up off eBay cheap

3 more replies
Relevance 70.11%

I have an external hard drive that failed. I guess there was a problem with the USB power out input on the hard drive. I bought a hard drive enclosure and now the drive powers up just fine and my computer sees it in disk management but I can't access the data on it. It's requiring me to initialize it and make a new partition. As you all know, this will wipe all data and I'm wondering what software is out there that I can use to recover the data before initializing the drive (preferably free or very cheap). Or is there anywhere that could do this type of recovery services that wouldn't charge much for this type of recovery? I know that most tend to be very pricey.

Any help is appreciated. Thanks.

Answer:external hard drive recovery

11 more replies
Relevance 70.11%

After internal Hard Disk crash in ThinkPad W520 I tried to recover back-up content from external HD.  Most programs recovered properly, However the Netobjects Fusion 12 Program and Data Files did not recover. Tried to do it manually and message "zugriff verweigert" (Access denied) appeared.  How can I override message? Or How can I back load the mentioned program from the external Back-up HD?

More replies
Relevance 70.11%

OS: Windows 7 Home Premium 32 bit

The windows system image backed up on my external hard drive (2TB WD USB3) is not showing while restoring the PC from an image.

The only option available is my hard drive partition on which i also had saved a system image.

What is the reason?
Though windows recommends External hard drive for backing up image when backing up the system.

Answer:System image on External hard drive is not accesible while restoring PC from image

Your system may not be able to see usb devices at boot. Check in bios for a setting that enables USB at boot. If there isn't such a setting, and if your system is fairly old and can't see the device, you'll have to copy the image to a separate partition on the hd.

4 more replies
Relevance 70.11%

I have a Samsung s2 1tb external hard drive.

Today when I hooked it up to my laptop it would not load. It will shows local F drive when it usually will say samsung Drive.

A pop up box will then appear stating "you need to format drive"

I know if I reformat it I will lose all my data which I will not do.

When I look in device manager it states that the external hard drive is installed.

I attempted to go through start menu and type cmd then F: and it states "The volume does not recognize this system file. Please make sure all required system drivers are loaded and the volume is not corrupted."


Answer:Samsung s2 external hard drive not loading showing local disk F drive

With the external drive connected, Go to Disk Management (Start > type: "computer" > click on Computer Management > click on Disk Management)

Determine which disk is the external drive.
If the external drive shows here as a healthy volume, Right click on the large box to the right of the "Disk 1" / "Disk 2" lable and choose: Change Drive Letter and Path.

If there is nothing but a grey box or "Unallocated Space" next to the disk number then Right click on the disk number (the box) and choose: Change Drive Letter and Path.

Change the drive letter to anything else > OK.

If you can't do any of the above post back. If you can post a screen shot of the Disk Management window that can help.
Do not initialize the disk or format it or you will lose your data.

9 more replies
Relevance 70.11%

Hey there,

Apologies for opening a second topic, but the guy who is very kindly helping me with the initial problem says he does not know about file restore.

Here is my original topic which is still open and unresolved as yet:

Basically I have had to install a new Windows Vista on my machine and all my files and settings have been saved in a folder called 'Windows.old'.

Basically I could not boot up my machine without getting a BSOD - whether it's was normally or even in Safe Mode.

The problem began when I got some Malware on my machine and it would not allow me to open files off my second hard drive (which had no OS installed on it) without giving an error message and saying I needed to download Windows something or other to defrag and repair the disk.

Much to my shame, it looked legit...but I quickly realised it wasn't. So I uninstalled the program and then tried to run Combo Fix to clean things up. I've used CF 100s of times before and never had an issue.

Anyway, CF asked if I wanted to update so I did and then it began doing its thing. However, an error message appeared saying there wasn't enough disk space to create a restore point and then it restarted and that's when the BSOD issue started.

The error was STOP: 0x0000007E and then it began a crash dump, which took a few seconds before the machine rebooted.

The way I fixed this was ... Read more

Answer:Restoring files and settings from 'Windows.old' - potential hard disk failure?

Too much confusing information for me to follow, so let me just say this. If there was malware on your system and you did not format before reinstalling the OS, you did not get rid of the malware. You might want to post in the malware forum(s) on this site.

6 more replies
Relevance 69.7%

Hi. My external hard-drive stopped working yesterday. This is what's happening:

I plug it in as usual, then it says "You need to format the disk in drive F: before you can use it. Do you want to format it?".
I'm thinking it's more than likely an issue of having pulled out the usb cable without clicking 'safely remove'.

Yesterday I actually got it working again briefly by typing "chkdsk F: /R" into command prompt. Now when I do that it doesn't work, it says "The type of the file system is NTFS. Unable to determine volume version and state. CHKDSK aborted." And when I double click on F: drive in my computer it says "F:\ is not accessible. The file or directory is corrupted or unreadable".

Are there any other options besides using some sort of data recovery tool (I'd rather not do this just because it takes a long time)?

Answer:Solved: External hard-drive:...format the disk in drive F: before you can use it.

11 more replies
Relevance 69.7%

I currently have two external hard disk drives I am having major problems with. One is a SeaGate Free Agent and the other a Hitachi which seems actually to be a Western Digital internally.

Both of them have recently stopped working. When I say stopped working I plug them into the USB port and both of them spin and light up but they continue to spin and never mount or connect properly. I can see the Hitachi is making some connection when I look in syslog but I don't know what to make of it.

I have attached segments of the syslog where the Hitachi was plugged in and then removed. However nothing to report from the syslog when the SeaGate was plugged in or removed.

The Hitachi was plugged in at about 11:03:15secs and unplugged at 11:06:15secs. I plugged it in again at 11:07:05secs and unplugged it again at 11:10.

The SeaGate is under warranty but I am concerned about sending it in with the personal data on it. I have tried using SeaTools suggested by SeaGate but it does not recognise the drive. Are then any other ways I can retrieve the info of this drive or at worst ensure all data has been removed before sending back for a Warranty Return?

The Hitachi is not under Warranty but the supplier has offered to replace it. Again I would like to do everything possible to retrieve the data on it, or at worst ensure everything is deleted.

I have also tried plugging both of the drives into my girlfriend's OLD Sony Vaio but it did not recognise either of them as well.

We ... Read more

Answer:External USB Hard Disk Drive help

9 more replies
Relevance 69.7%
Relevance 69.7%

I am looking for an External (portable) Hard Disk Drive for back-up/storage of files on PC - mainly photos, music and movies - looking to spend around c. £50?Not sure what I should be taking into account when looking (apart from memory size) but found this:I am looking for an External (portable) Hard Disk Drive for back-up/storage of files on PC - mainly photos, music and movies - looking to spend around c. £50?Not sure what I should be taking into account when looking (apart from memory size) but found this:click here =1-3Any good? Anything else that others may have come across? Any other considerations I should take into account when choosing?Any good? Anything else that others may have come across? Any other considerations I should take into account when choosing?

Answer:External Hard Disk Drive

Your link didn't work! I have the 120G version of click hereIt is self powered from the USB port.

5 more replies
Relevance 69.7%

First of all, hello everyone!

I have a Dell XPS laptop and use an 80 GB external hard drive for storage. I actually found a site that has the drive which can be found here:
Toshiba (MK8032GAX) 80 GB IDE Hard Drive Product Reviews and Price Comparison -

But I am running out of space and was thinking of buying a new drive, say at least 250 GB.

I checked with the local computer store and they had 320GB for CAD 72.00, which I found quite reasonable.

The only thing is I am not sure if I should get SATA or IDE, which the guy at the store asked me and I had no idea what the difference was. I think the one I have right now is IDE (it says on the site I posted above) but I don't know much more than that.

My main concern is speed, as I will be using the new one to store movies and it would be better if I could just watch the movies straight from the drive rather than having to copy it onto the pc because the speed is too slow.

Also, as I have a laptop, it would have to connect via a USB port, so I would need an enclosure (or hard drive box), which I am aware of!

So any advice on would be much appreciated

Answer:External hard disk drive?

If you have USB 2.0 you have a max of 480 mb/s. Sata gives you either 150 or 300 mb/s and IDE gives you either 100 or 133 mb/s.

Long story short use Sata because it will use more of the available 480.

5 more replies
Relevance 69.7%

Hi all,

Recently I upgraded my desktop. I purchased a Gigabyte H81M-S ultra durable motherboard. Here are the specifications

Tech Support Guy System Info Utility version
OS Version: Microsoft Windows 7 Ultimate, Service Pack 1, 32 bit
Processor: Intel(R) Core(TM) i3-4150 CPU @ 3.50GHz, x64 Family 6 Model 60 Stepping 3
Processor Count: 4
RAM: 3493 Mb
Graphics Card: Intel(R) HD Graphics 4400, 1554 Mb
Hard Drives: C: 97 GB (75 GB Free); D: 117 GB (93 GB Free); E: 133 GB (124 GB Free); F: 117 GB (117 GB Free);
Motherboard: Gigabyte Technology Co., Ltd., H81M-S
Antivirus: Quick Heal Total Security, Enabled and Updated

My problem is whenever I'm connecting my transcend external HDD (1Tb) it auto-reads, works fine for a few minutes and then all of a sudden disconnects on its own and reconnects and this keeps going on and on and on until I unplug it completely from the USB port. It never happened with my old desktop. Please help.

More replies
Relevance 69.7%

I have had numerous problems the last 3 days with my computer and it's connectvity to the internet. After discusing my problems with many helpfull users, I am still faced with the same prolblems. I have saved all my personal files as well as numerous firewall and antivirus progams to discs. I have also saved my system to backup discs. Finally, I have an external hard drive with everything saved.

I would like to do a full system Recovery but I fear that my problems from right now will be saved on my external hard drive. I have never had to use my external drive for a recovery problem, so I am assuming that the problem I've had is not from that. If I system recover what are all of the needed antispyware programs I should use before starting. I have a HP computer, which does not come with install repair or recovery discs. Only a recover program off START area of computer. Do I reinstall my programs after or before I download anti spyware,etc.?

I already have:

2.AVG antivirus
3.Sygate firewall
Do I need any others?

Answer:External Hard Drive And System Recovery

I have list a few programs I use. I would install the removal and online scan software now before you need it. I takes minimal disk space and is one less thing to fight with if you become infected. You can also review the Freeware Replacements For Common Commercial Apps for other software you may need or want. Good luck.Antivirus (Run only one.)AVG Free Edition Antivirus (I personally use)Avast Home Edition Antivirus FreewareAntiVir Personal Edition Classic FreewareBitDefender 8 Free EditionAntispywareMicrosoft Defender (2000,and XP only)Spybot TutorialAdAware SE Personal Edition TutorialSpyBlaster TutorialSpywareGuard TutorialTrojan Removal ToolEwido Anti-Malware After a 14 day trial it will not scan automaticily(2000, and XP only)(Features)A Squared FreeOnline scansTrendmicro's Housecall Internet Explorer OnlyTrendmicro"s Housecall FoxFire OnlyPanda's ActiveScan Internet Explorer Only F-secure's Virus Scan Internet Explorer OnlySyGate's Trojan scaneTrust Antivirus Web Scanner Internet Explorer OnlyRemoval ToolsKaspersky Removal ToolsAVG Manual Virus Removal toolMacAfee Stinger Virus Removal ToolSymantec's Viurs Removal ToolsBitDefender Removal Tools FreeUtilitycCleanerEverest Home 2.2 (hardware and software information)Belarc Diagnostic ToolMemtest86 "A Stand-alone Memory Diagnostic"MicroSoft's Memory TestDigtal Dolly (Hard drive utility)[email protected] Wipe UtilityBartPEWindows 2000 ... Read more

9 more replies
Relevance 69.7%

Can anyone recommend the best external hard drive to use for Thinkvantage Rescue and Recovery?  I've been doing some research and I'm concerned about the Maxtor "one touch" software.  If I choose to purchase a Maxtor external hard drive should I go in and delete any software on the drive before I back up from Rescue and Recovery? I have been having a lot of problems with Rescue and Recovery -- it's difficult to delete past backups, and I get hangups.  But eventually it usually backs up.  I have read reviews for the Maxtor one touch software and it sounds like it doesn't work well for restoring an entire system (problems with certain files, such as hidden files, etc.).  But maybe that's not true?  Also, do you recommend that I delete all previous backups before running a Rescue and Recovery backup?  If not, if I ever had to restore from it, would it automatically use the most current backup? Thanks in advance for any advice!  I'm a novice, but I want to make sure that everything is backed up properly.

More replies
Relevance 69.7%

I backed up some files from my pc to one of my external Maxtor hard drives last night. Checking the files afterwards, the drive is now showing as a Local Drive in Windows Explorer, but I am unable to access any of the 200GB of files. The 17GB of files I transferred last night I still have on my internal hard drive, but what can I do about the rest.Maxtor have DIY Software for HDD Data Recovery but it's $120 US Dollars. Is this a good buy or are there any better and cheaper solutions to try first?I would really appreciate some helpMany thanksMatt

Answer:HELP!!!! Recovery software for External Hard Drive

click here Might help, it's free and I have used it successfully.

2 more replies
Relevance 69.7%

I think a file in my Maxtor "Max Blast Plus, ver. 1.27S" is incompatible with the other files and has caused my hard drive to crash ... it won't even open. Is there a way to delete the incompatible file or a program that will recover my data? :cry

Answer:data recovery from external hard drive

Are you saying the external drive is the one that has crashed and the system drive in your computer is okay?

5 more replies
Relevance 69.7%

I was using my Acer AO 532h - with Windows 7 Starter - to do a back up of a 500GB external hard drive. This source drive was an Iomega (aka Jmicron aka Seagate) 500GB 2.5 in. SATA drive. It held the backup files for the Acer internal hard-drive (this latter had also gone u/s just recently - hence tryingto do a backup of the backups). The destination drive was a Toshiba 500GB external drive.

I used Windows (with TeraCopy) to do the transfer. It got as far as four folders (out of hundreds) when it suddenly dropped the transfer rate from MB/s down to KB/s. Then it just stopped. I thought that it was due to a lose connection - the source drive case had a micro connection (non-spec.). And the flickering blue light went out. I checked the last few folders and they were empty. I thought that the drive had failed. I now reckon it was the drive's mother board.

I bought a new case for the failed drive from Maplin - its was USB to USB - better connections. However when I mounted the SATA drive in this whilst I got a winking blue light again no drive letter was allocated and the Acer could not see the source drive (in new case) to transfer any files.

Using Windows Disk Management I found that the duff drive was viable but no letter had been allocated to it; and that all of the space on it - 465.76GB - had become 'unallocated.' The description said the drive was 'NotInitialised.'

However it is full of files - its just that they seem to have become unindexed. This leads me ... Read more

More replies
Relevance 69.7%

So I posted earlier about how I forgot the password of my Western Digital MyBook Essentail 2.0 harddrive.

I gave up, and pursued another option. Data recovery. I read that basically when data gets deleted, it just loses it's tag, so it can be replaced by something else. Therefore, if you delete your data, but never read/write on the drive, you should be able to recover many/all the files you lost.

If you enter the password wrong 4 times on the Smartware that comes with the MyBook, it gives you the option to erase your drive, losing all your data, but enabling you to access the drive again. It wipes it basically. I also think it reformatted it too, as it used to be in what Macintosh calls it, "ms dos" format or something (probably fat right?) It was in a format so it could be read/writable on both macs and pc's.

So I took the risk and went for it. I erased the drive after typing in what i wished was my password but wasn't 4 times.

Now I am trying to find software that I might be able to use to fix this predicament I'm in. At the moment, I am going to go to bed, and leave test disk running. It's quick scan only found two partitions, some efs thing that I didn't recognize, and mac hfs.

I think I watched on youtube this guy demo'd test disk and the name of his partition showed up too. I named my harddrive yonbanme. I didn't see anything like that pop up (now, the harddrive's name is reset to WD1100 or something, it'... Read more

Answer:data recovery on an external hard drive: please help

Sometimes you can recover data and sometimes you cannot. You are correct in that when you do a normal delete, you are really just removing the references to the file in the MFT or if fat32, the FAT.

Since it did format, and there was some type of security, it may have done a secure type of format or erase of the data. It may still be possible to recover data however it is most likely going to have to go to a data recovery shop. Prices for this are NOT cheap. Here a very basic data recovery costs $100 plus whatever media it used to copy the data. Prices go way up from there.

It does you little good now however we have a saying; "Data you do not have at least two copies of is data you do not care about" With an image backup of the data files, this would be a no brainer to fix. New drive and restore the data; done.

You have learned a valuable lesson regarding backups; hopefully it did not cost you too much data.

1 more replies
Relevance 68.88%

My hard drive is about to die I suspect, so I am replacing it soon. However I don't have the original Windows cd, only a recovery disk from the manufacturer. Can I install this on a new hard drive?

Answer:Using a recovery disk on a new hard drive

Yes, you can, but the new disk needs to be at least as big as the old one or it may not work. If the disk is larger you may find there is unallocated space on the new disk, which you can then use for another partition or to expand the main one into.

4 more replies
Relevance 68.88%

I ran out of space on my factory 320gb interal hard drive, and replaced it with a 1tb drive. This model does not have an internal cd/dvd drive - so I've tried loading the recovery disk with my external cd/dvd drive. It appears to load files briefly, then either gives me one of the following messages : NO BOOTABLE DISK, PRESS ANY KEY TO CONTINUE or a command box saying NO DRIVE FOUND I put back in my orignal hard drive & get the same messages upon recovery. Help!

More replies
Relevance 68.88%

I would like to purchase some hardware to back up my PC and was wondering if it's best to go for an external DVD Drive or an external Hard Disk?

Answer:External DVD Drive or Hard Disk for Backup?

External hard drive every time - higher capacity - faster - more reliable.Other possibility - Internal hard drive in a removeable caddy (that's what I use) - same price, but faster transfers, especially on older systems without USB2.

6 more replies
Relevance 68.88%

I've got a WD My Book external drive which has been working fine for about a year, but now the drive does not appear in Windows Explorer.

Sometimes the drive letter will appear, but for no more than a few seconds. When it does appear you can browse the folders/files on the drive very briefly, but then Windows Explorer completely closes (which seems very weird as even if you unplug a drive that you are browsing I would expect WinExplorer to stay open and just flick back to the C drive or to Control Panel).

Also, when the drive is plugged in, you get the popup near the system tray saying "this is a USB 2.0 and would run faster if plugged into a USB 2.0 port...." but it is plugged into a USB 2.0 port.

- The power light on the front flashes at a constant speed, rather than the sporadic flashing you normally get when the drive is active.
- I'm running Windows XP
- I've tried plugging the drive into a different machine and same thing happens
- I've tried using a different USB cable to connect it.

Basically I'm pretty sure the data is still on the drive but I need a way of retrieving it. Can anyone help, please?

Answer:External hard disk drive keeps disappearing

had similar problem, USB connection on the drive is loose. I pried the metal connections gently back upwards and then it worked,

2 more replies
Relevance 68.88%

I am running windows XP Home Edition Service Pack 2. I bought a Packard bell Plug & Play SATA hard disk drive, installed it and was using it to store music tracks and photos.
My daughter, needing an extra USB slot just pulled the wire out rather than going through the 'safely remove hardware' option :cry. When I reconnected the external drive, I can connect it on start up but when I try to access the drive (I) by clicking on the item I get the following message:

I:\ is not accessible. the file or directory is corrupted and unreadable

Is there any hope in recovering the 'lost' files? A freeware program would be nice as well!!
Many thanks in advance from my daughter who hopes this may reduce her grounding untill 2009, instead of 2019!


Answer:External Hard Disk Drive Corrupt!!

Go to My Computer right click on ''I'' drive/Properties/Tools then Check Now and tick off both boxes and pray

1 more replies
Relevance 68.88%

Hi guys!! I have an external hard disk where I used to keep all my Important data for backup. A couple of times my PC restarted and now wen I plug the same drive again it does not show. It shows USB mass storage device icon in the taskbar but even wen I go to manage it says device not ready. Is it a prblm with my Hard disk or my PC? I tried opening the case of the HDD bt it ws all gud there!! And also wen I plug it in and Hold it in my hand I think the hard disk does not rotate as it shud. Plz help.

Answer:External USB hard disk drive not working!!

put the drive to your ear when you connect it/turn it on and post what you hear..

1 more replies
Relevance 68.88%

Hi, everyone. I am a new member in this forum. Hope that you can help me with my problem.My problem is with my external hard disk drive. Once I plug it into the USB port, I can't accces the content of the harddisk drive by double-clicking it on 'my computer'. Instead a window will pop up asking me to choose a program to view the contents ('open-with' menu). I can view the contents by right-clicking it and then select 'open'. I also noticed that on the right click menu, there is 'auto' and 'auto play' function. I have been using the external HDD for more than one year and this is the first problem that I encountered.I have tried formatting the hard disk and use it on other computer and laptop but the problem still persist. Please Help!

Answer:External Hard disk Drive problem

After you open the Hard drive From the auto play menu, can you access it as normal?After this you Still cannot find it in my computer?Ok , after you plug in the hard drive and the auto Run come up ignore it, or close it.Then open Control Panel, go to administrative Tools, open computer managementFind the Disk Manager on the list at the Left.There should now be a List of hard Drives , and CD-Rom's  on the RightFind your USB drive in the List, right click on it, and click Change Drive letter and paths.Then Give it a Drive Letter , and click should now be able to see it in my Computer

2 more replies
Relevance 68.88%

Running on vista
I'm having problems using my external hard drive. When powering up it comes up with two windows suggesting I should run scan disk on the drive. Both the windows pop up at the same time, one behind the other. Running scan disk from either of these options fails to work properly (them seem to interfer with each other)
When booting the PC with the external HD already turned on a going to it in My Com. and using the tools there it gets about 1/2 way through and seems to stall.
I can't seem to run a disk scan on start up for the external drive, only for the hard wired in drive.
Having the disk on in the back ground does seem to interfer with windows operation even without me activly accessing the disk.
I'd rather not scrap the disk as it has a lot of music on which i don't fancy losing. With a bit of mucking about I could pull these files off onto the C: drive, but the external drive seems to stall when doing this 9making the operation less than practical)
Any ideas?

If someone would walk me through running a disk checker upon start up that would be fantablous. I'm running vista upgraded from XP (does this make any difference?)

Answer:Check Disk on External Hard Drive

Sounds like your drive has a bad sector or two. Let scandisk run; when it stalls it means it is hitting a bad sector, so it will go a lot slower, but when it finally finishes the bad sectors will be marked on the disk eliminating the stalling problem. Once this is complete, copy all of the data off of the drive so that you have a backup in case the drive fails later on down the road. Sometimes the drive will continue to run without any further issues for a long time, but if it starts getting bad sectors soon after, then it's probably on its way out.

20 more replies
Relevance 68.88%

about an external hard disk drive. I don't know which ones are recommended. I have no specific requirements, but it has to have about 500gb - 750 gb of storage. I don't need to bring it everywhere. What brands are recommanded and which ones are NOT recommended? So it's important that it is reliable and won't easily break down. Also what other things should i consider, is there any software included that may be handy?

Answer:choosing an external hard disk drive

okeee. I had the same query, although I did not utilise Tech Guys, just my own gut feeling. I bought a unit from the local PC shop about 2 years ago.It is Packard Bell 150 gb.I would suggest just buy what takes your fancy.Since that time I have seen the prices drop to a reasonable level were I can now get 1 TB for £100, 500 gb for £50 750 gb £70 these are Freecom- LaCie-Buffalo-Seagate. These are available in the UK, the comapny Inuse has specials when these prices come down again.

2 more replies
Relevance 68.88%

I just tried cleaning up my hard drive to conserve resources. I have a Seagate external drive to keep regular backups. Problem is that I've uninstalled several useless programs and emptied out most of the needless documents that wasted space. My HD is 111 GB. I've used almost 70 GB. Uninstalling programs didn't help much. Any suggestions?

Answer:External Hard Drive: Disk Cleanup

My suggestion would be to delete all your system restore points except the last one if you have regular backups on an external HDD.

2 more replies
Relevance 68.88%

I have a Seagate HDD of 500 GB. Recently it was on others pc and has got some viruses in it. I deleted some of them but its still in it, I'm also unable to open any folder. As I open a folder, it says "  Windows cannot find 'G:\.Trashes\b0d49151.pif' . Make sure you typed the name correctly, and then try again.  "I have Windows 8 64-bit OS. Can I get all my data back ?Please help.....Mod Edit: Moved to Virus, Trojan, Spyware, and Malware Removal Logs forum ~~ boopme

Answer:Virus in external hard disk drive

Hello and welcome to BleepingComputer! 
I am Elle and I will be helping you out with your problem. Firstly, you should know that we are working with specific tools which are used to identify the possible threats present on your system so I will analyze the results they produce. 
As a start we need to have some more up-to-date logs than the ones you have already provided. The current state of the files on your system might have changed so we need to get a clear look on that aspect. DO NOT bring any changes to the system except the ones I tell you to as that may produce more damage than helping us. 
If you will encounter a delay of over 2 days from me, please don't hesitate and private message me (link in the signature). 
Do not forget to check your topic periodically and subscribe to it so that you can receive notifications regarding my replies.
Please generate other DDS logs (download it from here if you haven't already) and post them in your next reply along with other changes that may have occured since you last posted.
Thank you very much for your patience. 

3 more replies
Relevance 68.88%

I have a Metal Gear Box hard disk drive (about two years old) which I use with a Mac. I bumped it off the desk by accident and now when I attach it to the computer the external hard drive doesn't show up, the green light goes on but the hard drive doesn't appear on the screen. Help! What do I do?

More replies
Relevance 68.88%

I have a Philips External Hard Disk Drive (SPD5420/SPD5430) that recently quit working. I had used it for the majority of the day then all of a sudden the little purple light turned off. I have plugged it into other drives and it still wont work. When plugged into my pc, it says "please insert disk into drive F." I've tried changing the path and that won't work either. Anyone know if i can possibly recover my files from this drive?
Thanks a bunch!

Answer:External Hard Disk Drive won't work

10 more replies
Relevance 68.88%

Hi All,Has anybody seen this problem at all, please?I'm using XP Home on a laptop with Drive Image 2002. I've partitioned its disk so I can save an image file to what is the D:drive.I also have a Maxtor One Touch external hard drive and would ideally like to save the image file to it as well as D: - extra security if you like. However, I can't save the image directly to the external drive as Drive Image won't me. I think it can't "see" the drive as it's USB connected.I also can copy the image file(s) from the D: partition to the Maxtor either.The error message says to contact Powerquest about this, but they've been swallowed by Symantec and I can't see any info about this on their site.Any ideas?Many thanksDumfy

Answer:Drive Image & External Hard Disk

Get Acronis True Image 8 Personal, that will. As I have done it with Free version of a Mag CD

2 more replies
Relevance 68.88%

i'm using windows xp home.

ihave a WD 1 terrabyte external usb hard drive.

i 'think' it needs checking.

i do the usual tools check now thingy and tick both boxes and agree to having it done on the next reboot.
i reboot and it does bot get checked.
is there a command to make it be checked then and there?
if so what do i type in the box?

windows calls it F:


Answer:Disk checking a big external USB hard drive

Look closely at all the utilities on the Western Digital website... They can be helpful in testing and diagnoses.

Is the WD 1 TB a Green, Blue, or Black... The Green is known as having reliability problems and the Blue is not far behind.

30 more replies
Relevance 68.88%

I bought a new external hard disk box, and put my old hard disk in it. The old hard disk was formatted with a c: and d: drive, but my soft and windows only recognizes the c: drive, the other d: drive is ignored. Weird. Any suggestions?

Answer:External hard disk, only c: drive recognized

Even disk management ( if you're using XP ) doesn't "see" it?

1 more replies
Relevance 68.88%

Hi all- and thanks in advance:I bought an Edge 530 and created recovery discs for Windows 7 onto a 1TB external drive...I wish I had known first that it would wipe my external drive clean-- now I have a very expensive set of backup recovery discs, unless... Can I keep the recovery disc information on the external drive but continue to use the external drive for other files (placing them in a new, separate folder-- not in the folders created and associated with the recovery discs)?? Will simply having additional files of this and that corrupt any of the recovery files?? Related question: Can I simply copy or move all of the recovery disc files to a smaller, say flash drive (seemingly 16gb is necessary)? Will the moved files on the smaller flash drive work as my one-and-only-recovery disc file, or would they not work to recover my system because the flash drive is not where they were originally created?? If there are any steps to take, please be detailed and do "talk down" to me- I am sadly no techie and will not be insulted! Many thanks!

Answer:Recovery discs, external hard drives, and using the drive?

Partition the external drive.

4 more replies
Relevance 68.88%

I need help recovering the data on my hard drive. My external hard drive was recently corrupted. My laptop is on NTFS system and the hard drive is RAW. I don't really need to save the hard drive. I need to salvage all of the files I saved on there. Does using an encryption program like TrueScript work? How would I go about doing it? Is there a way to recovery the data?

Answer:Data recovery for corrupted WD External Hard Drive

connect it to another computer. Format it and then run a data recovery program like recuva to retrieve the data.

How do i turn a RAW HDD into a readable one without losing data?

1 more replies
Relevance 68.88%

> I took this drive to the Geek Squad and they checked it, actually, disassembled it
Inside most "external" disk-drives is a standard "internal" disk-drive.
An "internal" disk-drive has two major components -- the electronics & I/O adapter, and the "spinning" part.
The electronic components can easily be separated and replaced.
But, the difficulty is in finding an identical (or nearly so) component from the same manufacturer, to replace any "fried" electronics.
The "spinning" part was sealed in a "clean-room", to preserve the recording surfaces and the electric motor that spins the recording surfaces.
So, if they disassembled it, and connected the disk-drive as an "internal" disk-drive,
and their computer could not detect the disk-drive, then the electronics have been damaged.
If the electronics is OK, maybe it's the motor that spins the disk-drive that has failed.
> told me that the only way to recover the information within the disk is to send it to a special room (pure air room)
> and extract the disk and assemble it on another drive case. 
They probably are correct -- in a "clean-room" the recording-surfaces can be extracted from within the "sealed" container, and mounted into another container, just surviving long enough to copy all your data files onto a brand-new disk-drive.
A commercial "data-recovery-surface" can do the two "levels":
* replacing the electronics plate -- probably not too ex... Read more

More replies
Relevance 68.88%

Hello, a few months back I made a full backup of my system to an external hard drive. I reached a point where it was just easiest to start my computer over using the One Key Recovery. I had to go with the factory settings at least temporarily. Is there anyway I can use the external hard drive backup to restore my stystem? The One Key system doesn't seem to agree with it. Thank you for any replies. Sorry if there is a post like this elsewhere. I tried to see if their was and didn't see any that applied directly to what I needed.

Answer:Ideacenter K330B One Key Recovery External Hard Drive

hi Nutcracker,
When you tried to restore your backup using OneKey Recovery, are you getting any specific error message?
Can you also try to:
1. Format the external HDD with NTFS (move your OneKey Recovery backup to another computer first)
2. Make external HDD's the partition active and copy back the OneKey Recovery backup image
3. Boot into OneKey Recovery 7.0 and try to restore your backup.
Let me know your findings

3 more replies
Relevance 68.88%

Please could someone help. I have managed to plug in my old hard drive to try a retrieve data from it. The hard drive is showing up as E recovery but I do not know how to transfer the data over that I want to keep. The laptop is asking to format the drive but if I do this the data will be wiped.

Answer:external enclosure hard drive showing as E recovery

If you access Disk Management, what does it say about the drive. How many partitions does it show and is one of them shown as RAW or unallocatted?

5 more replies
Relevance 68.88%

I recently purchased a new hard drive for my system (256 GB SSD to 1TB SSD) and installed it with no problem. I purchased a 2.5" SATA Hard Drive to USB 3.0 enclosure to assist with copying the original hard drive to the new hard drive, and discovered that this could also essentially be used to turn my old hard drive into a portable external hard drive.

Fast forward to earlier this evening when I decided that I would also try to recover files from an older (2007) laptop that had crashed using my new toy. I removed the SATA hard drive (HDD), inserted into the enclosure and plugged it in.

My issue is that when I plug it in, the drive is not being recognized. It is visible in the device manager under both the disk drives and storage controllers trees, and is showing as "unknown" under disk management. (I tried to initialize the disk as GPT and got a message that said it was not convertible because the size is less than the minimum size required for GPT disks. Also tried to use the MiniTool Partition Wizard as found in another thread with no luck, it says that the drive is 0.00 MB),

Question is, can I recover this drive? Is there a way to access the information on it, or have my system recognize it in some way that would give me access to the files? Thanks in advance for the help!

More replies
Relevance 68.47%

My XP computer will not boot, so I want to know if I can set up my existing XP hard drive as a slave on a new computer that has Windows 7. I would then copy files from my XP drive to my new Windows 7 drive.

Are there issues with this process?

Answer:Restoring XP hard drive onto Windows 7

That should work OK. The Windows 7 PC should recognize the XP drive and you could then drag your files over. If the XP drive does not show up immediately, you should go to Windows 7 Disk Management and assign a drive letter to it.

2 more replies
Relevance 68.06%

Hi, My brand new laptop came preinstalled with Windows 8.1. From the day one, I had very slow windows boot (it would take 20 mins). Ran diagnotics and it was confirmed the HDD was bad.I took the recovery backup into an external HDD using OneKey recovery 8 (which came preinstalled)Yesterday, the HDD was replaced with a new blank one. Im trying to restore the system using the backup, but no luck. Here is what I did:Connected my external hard drive to USBSince the HDD is blank, I pressed the novo button (next the power connecter)Selected Boot Menu, verified the USB Boot is enabledSelected System recoveryThe process checked and shows error that no boot options are available Please help me restore the image from the external drive.

Answer:G50-45 Restoring recovery image from external HDD

abhidroid wrote:Hi, My brand new laptop came preinstalled with Windows 8.1. From the day one, I had very slow windows boot (it would take 20 mins). Ran diagnotics and it was confirmed the HDD was bad.I took the recovery backup into an external HDD using OneKey recovery 8 (which came preinstalled)Yesterday, the HDD was replaced with a new blank one. Im trying to restore the system using the backup, but no luck. Here is what I did:Connected my external hard drive to USBSince the HDD is blank, I pressed the novo button (next the power connecter)Selected Boot Menu, verified the USB Boot is enabledSelected System recoveryThe process checked and shows error that no boot options are available Please help me restore the image from the external drive.Is the new drive is in the computer and the old drive in the USB enclosure it will not recover correctly.  Typically when I replace a disk for a customer, and the original drive is intact, I use software to image or copy the entire original drive to the new drive, then swap out and reboot, without data loss. Where the drive is damaged, I send it out for data recovery,  order the disks from the manufacture to restore the factory image, then install a new drive and load the factory image using recovery media.  If the original drive data is recovered, I will also restore user files back as well.  Third party software installed by user will still need to be reinstalled to complete the transfer.&nbs... Read more

4 more replies
Relevance 68.06%

My hard drive died called hp they sold me recovery disk and said i could use them to install operating system on new hard drive It did not work called them back and said if i buy a plan for $45.00 dollars they would tell me the secert of reinstalling my OP with the recovery disk Can i use the recovery disk to install on a new hard drive or is HP scaming

Answer:will HP recovery disk work on new hard drive?

5 more replies