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BSOD on Start - able to start in Safe Mode and Restore

Question: BSOD on Start - able to start in Safe Mode and Restore

Windows 7 Home Premium 64-bit on Dell XPS 8100 with Intel Core i5, [email protected] GHz, 8Gb RAM, worked flawlessly out of the box in April (for five months). For a few weeks, powering off had produced "Installing Windows Updates, 1 (etc) of 8" - each and every time. Two days ago, power on results in normal system start until Windows Log In screen, which lasts about 2 seconds; then monitor displays all sorts of pretty colors. Left alone, the system restarts and ends in Black Screen with Start options; Start in Safe Mode works fine. System Restore works fine. But, removing power and starting again (cold) repeats above performance. Have attached zip file of Windows_NT6_BSOD_jcgriff2; but could not figure out how to include a Performance Monitor Report (no User Defined, or System reports shown).

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Preferred Solution: BSOD on Start - able to start in Safe Mode and Restore

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link (This link will automatically start a download of Reimage that you can save to your computer.)

Answer: BSOD on Start - able to start in Safe Mode and Restore

Quote: Originally Posted by peteinkent

Windows 7 Home Premium 64-bit on Dell XPS 8100 with Intel Core i5, [email protected] GHz, 8Gb RAM, worked flawlessly out of the box in April (for five months). For a few weeks, powering off had produced "Installing Windows Updates, 1 (etc) of 8" - each and every time. Two days ago, power on results in normal system start until Windows Log In screen, which lasts about 2 seconds; then monitor displays all sorts of pretty colors. Left alone, the system restarts and ends in Black Screen with Start options; Start in Safe Mode works fine. System Restore works fine. But, removing power and starting again (cold) repeats above performance. Have attached zip file of Windows_NT6_BSOD_jcgriff2; but could not figure out how to include a Performance Monitor Report (no User Defined, or System reports shown).

These were both caused by hardware. Please read these to find out what it means and what to try

Your .dmp file shows a stop error of 0x124 which is a general hardware error .. A "stop 0x124" is fundamentally different to many other types of bluescreens because it stems from a hardware complaint. Stop 0x124 minidumps contain very little practical information, and it is therefore necessary to approach the problem as a case of hardware in an unknown state of distress. You can read more on this error and what to try here... Stop 0x124 - what it means and what to try Stop 0x124 - what it means and what to try



Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.
Loading Dump File [C:\Users\K\Desktop\Windows_NT6_BSOD_jcgriff2\042510-17862-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

WARNING: Whitespace at end of path element
Symbol search path is: SRV*C:\symbols;*" target="_blank" class="invilink"> ;srv*e:\symbols
Executable search path is:
Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Machine Name:
Kernel base = 0xfffff800`02c0e000 PsLoadedModuleList = 0xfffff800`02e4be50
Debug session time: Sun Apr 25 19:00:39.186 2010 (GMT-4)
System Uptime: 0 days 0:03:34.684
Loading Kernel Symbols
Loading User Symbols
Loading unloaded module list
* *
* Bugcheck Analysis *
* *

Use !analyze -v to get detailed debugging information.

BugCheck 1E, {ffffffffc000001d, fffff80002c704c9, 0, fffff70001080400}

Probably caused by : hardware ( nt!MiIssueHardFault+329 )

Followup: MachineOwner

2: kd> !analyze -v
* *
* Bugcheck Analysis *
* *

This is a very common bugcheck. Usually the exception address pinpoints
the driver/function that caused the problem. Always note this address
as well as the link date of the driver/image that contains this address.
Arg1: ffffffffc000001d, The exception code that was not handled
Arg2: fffff80002c704c9, The address that the exception occurred at
Arg3: 0000000000000000, Parameter 0 of the exception
Arg4: fffff70001080400, Parameter 1 of the exception

Debugging Details:
EXCEPTION_CODE: (NTSTATUS) 0xc000001d - {EXCEPTION} Illegal Instruction An attempt was made to execute an illegal instruction.

fffff800`02c704c9 44 ???

EXCEPTION_PARAMETER1: 0000000000000000

EXCEPTION_PARAMETER2: fffff70001080400




PROCESS_NAME: svchost.exe


EXCEPTION_RECORD: fffff8800ada57b8 -- (.exr 0xfffff8800ada57b8)
ExceptionAddress: fffff80002c704c9 (nt!MiIssueHardFault+0x0000000000000329)
ExceptionCode: c000001d (Illegal instruction)
ExceptionFlags: 00000000
NumberParameters: 0

TRAP_FRAME: fffff8800ada5860 -- (.trap 0xfffff8800ada5860)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=0000000000000114 rbx=0000000000000000 rcx=0000000000000000
rdx=0000000000000200 rsi=0000000000000000 rdi=0000000000000000
rip=fffff80002c704c9 rsp=fffff8800ada59f0 rbp=fffff8800ada5a60
r8=fffffa800e7659c8 r9=fffffa80040ff9b0 r10=fffff70001080488
r11=0000000000000000 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0 nv up ei pl nz na pe nc
fffff800`02c704c9 44 ???
Resetting default scope

fffff800`02c704c9 44 ???

LAST_CONTROL_TRANSFER: from fffff80002cb8929 to fffff80002c7e600

fffff800`02c704c9 44 ???

fffff880`0ada4fe8 fffff800`02cb8929 : 00000000`0000001e ffffffff`c000001d fffff800`02c704c9 00000000`00000000 : nt!KeBugCheckEx
fffff880`0ada4ff0 fffff800`02c7dc42 : fffff880`0ada57b8 00000000`00000000 fffff880`0ada5860 fffffa80`0b3b4660 : nt!KiDispatchException+0x1b9
fffff880`0ada5680 fffff800`02c7bd9f : fffff880`0ada5860 fffffa80`00401800 fffff880`0ada5a00 00000000`00000000 : nt!KiExceptionDispatch+0xc2
fffff880`0ada5860 fffff800`02c704c9 : 00000003`00000000 00000000`00000000 fffff880`0ada5a60 fffffa80`0b3b4660 : nt!KiInvalidOpcodeFault+0x11f
fffff880`0ada59f0 fffff800`02c9979b : 00000000`00000000 00000000`00000000 ffffffff`ffffffff fffff800`00000000 : nt!MiIssueHardFault+0x329
fffff880`0ada5ac0 fffff800`02c7c6ee : 00000000`00000008 00000000`ffffffff fffffa80`0e765601 00000000`00000001 : nt!MmAccessFault+0x14bb
fffff880`0ada5c20 000007fe`f4ecd7b0 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiPageFault+0x16e
00000000`0ae1d568 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x7fe`f4ecd7b0

fffff800`02c704c9 44 ???


SYMBOL_NAME: nt!MiIssueHardFault+329



IMAGE_NAME: hardware

MODULE_NAME: hardware



Followup: MachineOwner

old drivers needing updating

OA002Afx.sys fffff880`03eb3000 fffff880`03ee6f80 0x00033f80 0x46690ca4 6/8/2007 04:00:36
OA002Ufd.sys fffff880`05637000 fffff880`056603a0 0x000293a0 0x48450f3d 6/3/2008 05:30:37
OA002Vid.sys fffff880`03e68000 fffff880`03eb2d80 0x0004ad80 0x4892d8bc 8/1/2008 05:34:52
Mpfp.sys fffff880`0418c000 fffff880`041c9000 0x0003d000 0x49de3cd5 4/9/2009 14:22:13
spldr.sys fffff880`01677000 fffff880`0167f000 0x00008000 0x4a0858bb 5/11/2009 12:56:27
amdxata.sys fffff880`01235000 fffff880`01240000 0x0000b000 0x4a12f2eb 5/19/2009 13:56:59
athrx.sys fffff880`05038000 fffff880`051a6000 0x0016e000 0x4a2997be 6/5/2009 18:10:06
PxHlpa64.sys fffff880`012a0000 fffff880`012abe00 0x0000be00 0x4a416253 6/23/2009 19:16:35

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I have problems with my HP laptop. When I switch it on, it goes straight to 'restore your PC to factory state' and if I click no, laptop turns off immediately by itself. If I try to use any of the other option: start normally or safe mode options, when I click on them it takes me back to 'restore your PC'. I don't mind restoring it but at first I should take out some important files and documents which is not possible if it even doesn't wants to run in a safe mode. Hope someone can help.
Thanks very much

Answer:can't start normally or in safe mode, just gives restore option

At least there are programs who can run in stand alone mode from a self starting Cd with which you can copy all your important data. I own a mini Windows that runs like a normal stripped version independent of what kind of operationsystem you have.
Perhaps you can use a restore DVD which you prepared on another PC. Most of the time a minor fault disrupts startup.
So you can also try to restore the bootsector or use a restore-point.
Most of the time checkdisk can repair minor errors.
It may be the BIOS.
If nothing works you can take out the harddisk en copy all important data elsewhere.
Cheap USB equipment is available to copy it to another plugged in hard disk.
Self programmed units are independent of operating systems.
Pop in both drives and it copy's. Or write it to another PC as backup.
With these units you can also read out your old taken out drive after a fresh installation on a new one.

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All signs point to a pretty nasty infection that somehow edited my registry.
As stated, Trying to boot in safe mode gets me the BSOD. Trying to Repair results in a 'Cannot Repair' message. Trying to Restore from a Restore Point gives me a similar error.
When I try to start it normally, I get this error:
"The program can't start because COMCTL32.dll is missing from your computer. Try reinstalling the program to fix this problem."
I do, however, have a laptop and an internal hard drive dock. I've docked it, ran Avast and Malwarebytes and got a few hits, but nothing that helped with the startup problem (After 2 days Avast was STILL searching, as a hard drive connected via USB is pretty freakin' slow), so I ended up ending that one prematurely.
I also ran Windows "Official" Malicious Software Removal Tool, and strangely it automatically restarted my computer about 4 hours in both times I ran it.
Unfortunately, reformatting is strongly undesirable
I tried finding a tool that could rebuild/repair/clean the registry, but it seems most programs do the local registry, not a secondary registry on another drive.
Any help is GREATLY appreciated. Thanks for reading.

Answer:Cannot Start in Safe Mode, Repair or Restore. Where to go from here?

Run the sfc /scannow System File Checker command to replace a missing or corrupt copy of the comctl32.dll file. If this DLL file is provided my Microsoft, the System File Checker tool should restore it.
 Here's a good tutorial:

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My computer recently became infected with trojan antivirus programs. I wiped my computer with MBAM and SAS (both of which will not update). I tried to start my comp in safe mode, but it just reboots normally. My computer will also no longer go back to previous settings via system restore. Thanks for your help in advance.

Answer:Computer will not start in safe mode or system restore

I had a similiar instance with a PC I fixed a few weeks ago where it would not go into safe mode. Gmer log caught suspicious activity from the atapi.sys file. I installed MS recovery console, and deleted atapi.sys file and put a fresh legit copy in it's place. Could be it, but probably would be very wise to let the pros do the talking

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I am trying to repair a friends Dell Inspiron One 2320, Intel i5-2400,  6GB RAM, and Win7 HP. It was running a little slow, so another friend of hers suggested she run some utility (the name of which she no longer remembers) which found some malware, she says. So she followed the software's instructions to Obliterate the malware found. After which the computer no longer boots in any mode. When I try a System Recovery - Startup Repair or System Restore, I receive an 0x800700b7 error much the same as another poster on this forum. I have followed the instructions given to repair that computer and have used the Farbar Recovery Scan Tool to scan the system and create a FRST.txt file of the scan. At this point I don't know what to do with this file to get it analysed by some one on this forum, so I am attaching it and hoping that someone will help me out.

Answer:Cannot reboot, start safe mode, or system restore

Hello Phans I would like to welcome you to the Malware Removal section of the forum.Around here they call me Gringo and I will be glad to help you with your malware problems.Very Important --> Please read this post completely, I have spent my time to put together somethings for you to keep in mind while I am helping you to make things go easier, faster and smoother for both of us!Please do not run any tools unless instructed to do so.We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.Please do not attach logs or use code boxes, just copy and paste the text.Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.Please read every post completely before doing anything.Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.Please provide feedback about your experience as we go.A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", t... Read more

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Hey everyone, here is my serious problem.

Unfortunately, I was stupid enough to let my "Free Space" on my entire computer get to less than 5 GB left. It may possibly have been at 4 or 3 GB, actually.

My computer then froze, and I went to restart it. However, it would just take me to the blue screen of death. I've tried booting it up in every way I could think of, in normal mode, in Safe Mode, with the "Repair Windows" option, and everything else. My computer will simply not get past the "Loading" screen.

On the blue screen of death, it does say "Check to see if you have adequate disk space", so I am guessing that is a big part of the problem.

But here's my question. How do I free up disk space when my computer cannot even run?

*Note: I've tried going on the BIOS and Advanced Start Up, but I can't seem to find any options that would help with my situation..*

Answer:BSOD: Cannot start up normally, cannot start up in Safe Mode, "Inadequate Disk Space"


Use Ubuntu to free the space.

You can get it from here:

Step #2 on that page shows you how to create the USB/CD.

Then once you boot into it (choose the option where it just runs off the USB/CD) you can use it to delete your files or to copy them from the Windows Drive to an external hard drive (Note: Do not copy anything to the Ubuntu Filesystem as it will not be saved on shut-down)


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This morning, after resetting my PC, I encountered the blue ': (' error screen. After trying to restore to a previous instance of the PC (there were two dates to choose from), the restore failed and the two dates are no longer available.

I am unable to reset, restore, start in safe mode, etc.

What should I do?

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I had this machine built just over a year ago, and only had occasional crashes (no particular activities seemed to generate the issue). About 2 months ago the crashes became more persistent, and upon restarting the machine would have trouble loading normal mode. At the screen that reads "welcome" the spinning wheel would simply freeze, and the computer would lock up. As this problem persisted the computer would either automatically reboot itself each time, or crash into a BSOD and run a dump. I can, however, start it in Safe Mode without issue.

It had been running the same install of windows 7 ultimate x64 until a couple of weeks ago when I attempted to reinstall. This solved nothing, so I reinstalled again, this time deleting the partitions and formatting the drive. Again, the problems persist. I'm inclined to think they're hardware related at this point, but I'm in no way an expert.

From the most recent BSOD:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.
Locale ID: 1033

Additional information about the problem:
BCCode: 116
BCP1: FFFFFA8009500010
BCP2: FFFFF880108EAF10
BCP4: 0000000000000004
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

My system stats:
MB - Asus P6X58D-E
CPU - Intel i7 950
RAM - 3 x 2gb Kingston HyperX DDR3 1600 SDRAM
HD - Western Digital 640gb 7200 rpm SATA 6gb
Vid - EVGA GeForce GTX 460 ... Read more

Answer:BSOD during startup for normal mode. Can only start in safe mode.

Look at Computer lags every couple seconds

Try the following:
1. Download and install Driver Sweeper
2. Download the latest driver for your display card
3. Click Start Menu
4. Right Click My Computer
5. Click Manage
6. Click Device Manager from the list on the left
7. Click the + next to Display adapter
8. Right click your display/graphics card device
9. Click Uninstall
10. Check the box to Delete driver software for the device
11. Click OK
12. Restart your computer in safe mode
13. Run Driver Sweeper, select display card manufacturer's drivers, analyze, clean
14. Restart your computer
15. Install the latest drivers

Update to SP1Download Details - Microsoft Download Center - System Update Readiness Tool for Windows 7 (KB947821) [August 2011]

Download Details - Microsoft Download Center - System Update Readiness Tool for Windows 7 for x64-based Systems (KB947821) [August 2011]

Steps to follow before you install Windows 7 Service Pack 1 from the Microsoft Download Center

Service Pack 1 Download site
Links to Service Pack 1 (SP1) and preparation for SP1 courtesy of JMH

Also, it appears if it is hardware, it is probably your graphics card. Recommend trying a different display card and seeing if it resolves the issue (borrow one from someone if you can since buying one and replacing the old one may not fix the problem and may be a waste of money).

Edit: I know you may not be able to do all above steps in safe mode, but do what you can.

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Relevance 91.43%

windows home premium 64 bit
intel 2 core quad q8300
nvidia geforce gt220 1024mb
2+1+2+1 (6Gb) DDR3 ram

Everytime i start up i get this error message (forcing a restart)


Technical information:
STOP : 0x000000D1 (0xFFFFFFFFFFFFFFC1, 0x0000000000000002, 0x0000000000000001, 0xFFFFF8800106807A)

*** iaStor.sys - Adress FFFFF8800106807A base at FFFFF8800101E000, Datestamp 4a287aa4

This happens some time after it gets to the login screen, whether i log in or not.
I cannot get any files or tests because i get the BSOD before i get the chance, even in safe mode.

Answer:BSOD after start up, even in safe mode

Can you try and upload the .dmp files? It is located in C:\Windows\MiniDump. Zip them up in a .zip file and upload it here.

iaStor.sys is a SATA RAID Driver. I'm not sure whether it's safe to remove or not.
Just wait for someone to help out...

EDIT: You probably need to update the Intel SATA RAID Driver.

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Hi - I have a Dell Inspiron 1720 running Vista 32.

For months now there was a Windows Update, related to .Net I believe, that would not install. Since then, a handful of updates including IE9 would not install, and even other programs such as iTunes had stopped being able to update. I can go more into detail if need be.

I uninstalled everything that I could of .Net and then ran Update again to reinstall it - that one update still would not take though. Eventually I read somewhere that disabling the DEP could work, so I did so. After disabling DEP, the PC hits a BSOD every time Windows begins to start, and immediately resets.

Startup Repair doesn't fix it. System Restore to the earliest date does not help. Re-enabling the DEP (both OptIn and AlwaysOn modes) does not help. Resetting the BIOS to default does not help. Kaspersky found 40 trojans, all/most Java related, and could not fix or quarantine, so I had it delete them. No change.

The STOP error is 0x0000007B. If you want the numbers in the parentheses I will give you those. I can also provide the "Problem Signatures" that Startup Repair gives, or whatever else might be helpful. When attempting to boot in Safe Mode, it seems to hang on crcdisk.sys and then restart.

Computer has been dropped in the past, not recently. There is also a charging issue with the AC/battery with usually a warning on startup, but that might just be because it's a 3 year old battery.

So yes I can get to a Command Prompt, an... Read more

Answer:BSOD and cannot start even in safe mode

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The one message I managed to read, once (it flashes by so quickly) related to the problem I've seen elsewhere:


Tries to start normally; gets to password screen, and just as I go to enter it, up flashes the BSOD, and it restarts. Then it will come up with the "start in safe mode" (and other choices) menu.

Once I managed to do a system restore and get it started properly, and then I believe it was McAfee restarted the system, and I haven't been able to get to that point again.

OS - Windows 7 x64
Original (factory) install (Genuine Windows 7 Home Premium, 64-bit)
Dell Inspiron 545 Slim Tower, Intel Core 2 Quad Q8200 (2.33GHz 4MB)
Speakers attached
I-Omega external HD attached via USB
Blu-ray combo disk
Dell Monitor
Dell-provided Logitech USB Wireless Mouse & Keyboard

500GB NCQ Serial ATA HD (7200 RPM) w/ 16MB DataBurst Cache
Dell 19 in 1 Media Card Reader
Integrated NIC
(connects to Internet wirelessly)

Dell 1525 WLAN PCIe card with 11n mini-Card & external antenna

I've copied all these from Dell Invoice, so if I've missed something, please let me know.

I've done an F12 to do diagnostics, and haven't discovered any issues (all tests passed)

Other than a few shut-downs with games (local, not network), this is a new problem. I went to the computer this morning, and found that it was turned off. I had no way of knowing this problem existed, nor an explanation for it.

Before calling Dell (whi... Read more

Answer:BSOD -won't start except in safe mode

Hi -

Remove McAfee from your system -->

SAFEMODE will do just fine for the removal.

Then try normal boot-up. If successful, see if Internet connection works. If so, then install MSE per McAfee removal link.

Regards. . .



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- x86 (32-bit) or x64 ? x86 (32 bit)
- the original installed OS on the system? - Original installed was Windows XP
- an OEM or full retail version? - Full retail Version
- OEM = came pre-installed on system - NO
- Full Retail = you purchased it from retailer - Got it in College as a Student

- What is the age of system (hardware)? - About 7 years or more
- What is the age of OS installation (have you re-installed the OS?) - Windows 7 has been installed since October of last year - Installing OS on two Internal Hard Drives

I have never reinstalled it.

I will post the dump files in a few.

My problem in detail: Installing OS on two Internal Hard Drives

Answer:BSOD after I start the computer even in Safe Mode

I cannot post the htnl file because the perfmon /report is giving me errors.


An error occured while attempting to generate the report.

The system cannot find the path specified.

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Relevance 90.61%


I've been having serious problems with my laptop for the past few days. It's now escalated to the point where I can no longer use my laptop in normal mode. I can only use it in safe mode.

A few days ago, I started getting redirected to sites such as K-Directory when I?m surfing the web. Link for one of the sites;
Mod Edit: Link removed, possible malware

But last night, I got a BSOD crash dump. I restarted my laptop and after I signed into my Windows account and my desktop loaded up, I got another BSOD. Now, this constantly happens and as soon as my desktop loads, I get a crash dump BSOD, every time. The only way I can use my laptop is via safe mode.

I?m guessing this means I have a virus/trojan, but I?m unable to do a virus scan with SuperAntiSpyware and Spybot S&D, even in safe mode. Both programmes will not open. I?ve also downloaded a couple other free antivirus programs but they wont load after they?ve been installed either.

I should also mention, for the past couple months, when I turned my laptop on, during the black loading screen, I would hear a double beep with an '0200 failure fixed disk' and I would have to restart. This would happen 2 or 3 times before my laptop loaded properly. I noticed that this wouldn't happen too often after I cleaned my internal fan.

Some details:
Acer Aspire 5630
Intel Core 2 CPU T5500 @ 1.66GHz
2.00GB RAM
Windows Vista
32-bit OS
Bought the laptop 3 years ago

I'd appreciate any advice/help.

I'll ... Read more

Answer:BSOD on start-up, can only access safe mode

Windows7_Vista and Perfmon files attached...

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Relevance 90.61%

please help me if you can understand what cause my computer to crush

on every time i turn on my computer, at the moment i see the windows desktop, i got bsod.
i tried to remove all usb, remove mouse and keyboard, remove graphic card and use the internal one,
also tried to remove memory from 4 slots and work with only one memory card.
i did system restore - nothing.
nothing works.

when i go to safe mode - everything just fine and i can see this massage:
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.
Locale ID: 1037

Additional information about the problem:
BCCode: 124
BCP1: 0000000000000000
BCP2: FFFFFA801B444028
BCP3: 00000000BF800000
BCP4: 0000000000200401
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:


I have formatted my C drive and installed a fresh new copy of windows 7, now my compouter is clean
and i only installed the drivers for my mother board.

my computer was turned on for some hours (now i dont have the crush when the desktop in startup, but after some houres i got this BSOD once again..
i attached the files needed

please let me know if you understand what it is
thanks !

Answer:bsod on every windows start-up. not on safe mode

Boot in Safe Mode and follow the Blue Screen of Death (BSOD) Posting Instructions .... we need to see the files to assist you.

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Hello all
The computer I am having problems with is a Asus G73jh Laptop. (Laptop is 4-5 years old if age has a possible factor with an issue. It still has all the original hardware that came with it, I didn't install anything new IE: Ram or HDD)
I did a fresh install of windows 7 back in May, and it's been working seemingly fine up until a week ago.
The top of the BSOD says "Driver_IRQL_NOT_LESS_OR_EQUAL"
For Technical information lists
*** STOP: 0x000000D1 (0x0000000000000010, 0x0000000000000002, 0x0000000000000000, 0xFFFFF88001440A26)
***             ndis.sys - Address FFFFF88001440A26 base at FFFFF88001411000, DateStamp 4ce79392
The computer seems to freeze when loading in safemode
I'll attach the image of the screen where safemode freezes.

Answer:BSOD Not Less or Equal / can't start in safe mode

test your memory modules with MemTest86
Download it from here, (right-click and save target/link as) unzip the file and burn the ISO to a CD. Boot from the CD and let it run continuously for several hours, or until it finds errors. If errors are found, You have one or more bad sticks of RAM.
Can you feel airflow from the CPU fan exhaust port? This may be a heat issue.
I'm thinking hardware issue because it freezes booting into safe mode

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Relevance 90.61%

? OS - Windows 7
? 32 bit
? What was original installed OS on system?: Windows XP? Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)?: Full retail? Age of system ( hardware): Only a few months? Age of OS installation - have you re-installed the OS?- I installed this OS last week? CPU- Athlon II X2 245? Video Card- onboard Nvidia 6150se? MotherBoard- MSI K9N6PGM2-V2? Power Supply - brand & wattage: OCZ OCZ600MXSP 600W RT

My BSOD issues started shortly after I accidentally lowered the fan settings on my GPU. I noticed artifacts in 3D games, then soon I could no longer open some programs, and not long after, I couldn't boot the computer at all without BSOD errors. I've been using the motherboard's integrated GPU while the other GPU is repaired, but I seem to be having the same, or very similar technical problems, even though I completely formatted the hard drive and installed a new operating system.
If it's any help, the BSOD has consistently listed the file AMDLLD.sys, although I suspect that this is hardware related.
Also, here's the minidump file:
Any help at all would be greatly appreciated. I'm becoming sort of hopeless that I'll be able to find a solution for my computer without replacing my motherboard or buying other new components. But even if that's necessary, I still need to find out which of the components is failing.

Answer:BSOD: Can't start Windows outside of safe mode

I just added a performance monitor report to the compressed folder, and reuploaded it here:

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On my computer windows neither start in safe mode or any other mode. Whatever option on the screen I select BSOD appears. Neither last configuration works. Everytime BSOD appears. No new installation of windows start. Error is of Regstry. Error code is 0x00000051(0x0000001,0xE152E320,0x0175A000,0x000001D6)

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i been getting bsod alot in the past week a few time i got a few with ROQE LESS OR EQUAL something like that but i think i solve that already. now i getting the 0x000000f4 it just appear yesterday when i was watching a movie online snice then no matter if i start it on normal or any safe mode it appear after like 5 second after the restart so i cant get the dump files. the only thing i overclock is the cpu fan thats it. any help is welcome

Answer:BSOD 0x000000f4 on start up/safe mode too

We do need the DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.

If you are overclocking STOP

You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.

To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.

The procedure:

* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Attach the ZIP archive to your post using the "paperclip" (file attachments) button.
*If the files are too large please upload them to a file sharing service like "Rapidshare" and put a link to them in your reply.

To ensure minidumps are enabled:

* Go to Start, in the Search Box type: sysdm.cpl, press Enter.
* Under the Advanced tab, click on the Startup and Recovery Settings... button.
* Ensure that Automatically restart is unchecked.
* Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
* Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
* OK your way out.
* Reboot if changes have been made.

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My win XP is giving me this BSOD suddenly. (No new driver/hardware installed)(Installed HUAWEI Mobile Partner).

Now my PC wont boot in normal mode but stops at BSOD win32k.sys (Page fault in non paged area) sometimes (IRQ_Not Less_Equal).

I tried Last known good config but not working.(PC just restarts and comes to START Windows Normally menu)

All the three SAFE MODE options also not allowing me to enter windows.(Safe mode selection loads the driver list and just freezes or restarts)

Is it windows or some hardware?
I cannot uninstall Huawei app as i cannot boot in any mode..

PC: Athlon 3800+ (64bit) @2.0GHz
Mobo: ASUS m2n-mx (latest BIOS)
Memory:3 GB DDR2 533
HardDrive:320GB WD
PSU: 450Watt (Non Branded)


Answer:Win32k.Sys in BSOD /cant Start SAFE MODE

Hi very good I like it

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Evening all,

I'm new to these forums but have seen the help you've given others so hoping I can be as lucky!

Last week I started getting random BSODs maybe once or twice a day, sometimes when the GPU/CPU was under load (gaming or video/photo editing software) but sometimes when the PC was idle. But they now occur just after start-up and I'm also getting a network connection error. When I boot in safe mode all is well. I haven't changed any hardware or drivers for a good long time so I'm baffled as to what might be the cause.

Dump files are attached.

Thanks in advance!

Answer:random BSOD now on every start-up unless safe mode


Well lets keep it quick and simple,

Probably caused by : SamsungRapidDiskFltr.sys ( SamsungRapidDiskFltr+24ec0 )
Samsung RAPID Mode Disk Filter driver

Update it in safe mode with internet access: Download Center: Download Software, Firmware, Drivers & Manuals | Samsung


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I am the furthest thing from a computer expert. I have no idea how to diagnose or fix this problem.

I would occasionally experience a BSOD upon starting up my computer. overtime this has turned into the norm when turning on my computer and i can only run in safe mode. my windows vista is not up to date, nor can i update while in safe mode.

I get the same BSOD eveytime. The error code is...
0x0000008E (0x829F5C19, 0xA388991C, 0x00000000)

Can anyone please help me???

Answer:BSOD upon every start up, only boots in safe mode

You will want to turn on Driver Verifier in safe mode, then restart the PC into normal mode and let it crash, then return to safe mode and send us all your minidumps as well as a JCGriff Report as instructed here.

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Acer AO522

64 GB SSD by Transcend

0x000000F4 (0x0000000000000003 , 0xFFFFFA8003418B30 , 0xFFFFFA8003418E10 , 0xFFFFF80001D9B8B0 ) BSOD ( disk drive related I guess ? )

Like in the topic - BSOD shows up at startup, even in safe mode.
I don't have any minidumps - just the memory dump.

Answer:BSOD during boot - cannot start even in safe mode

Quote: Originally Posted by komoornik

Acer AO522

64 GB SSD by Transcend

0x000000F4 (0x0000000000000003 , 0xFFFFFA8003418B30 , 0xFFFFFA8003418E10 , 0xFFFFF80001D9B8B0 ) BSOD ( disk drive related I guess ? )

Like in the topic - BSOD shows up at startup, even in safe mode.
I don't have any minidumps - just the memory dump.

Memory dump would be fine. What you have is just the error code. there are many possibilities with an F4

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Hi, I am running a Windows XP SP2.  I was trying to install macdrive 7.2.2 (trial) (  After the install, it asked me if I wanted to restart now.  I chose yes.  Soon after, my computer went to a blue screen. I tried to reboot.  The desktop came up and was loading when it blue-screened again.  When I tried to reboot again, my computer hung at the windows logo and didn't do anything.  I tried rebooting a couple more times and it did the same thing.  Then I tried rebooting in safe mode, but that hung at the windows logo also.  Both "safe mode with networking", and "use last working windows configuration" also hung at the windows logo.  Please help!

Answer:XP won't start in normal or safe mode after BSOD

Welcome to the CH forums.Please read this and post back with the info.

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Yesterday, my computer crashed multiple times while I was playing a game, but in any other circumstances (hope i spelled it right) it worked just fine. Today, though, it crashed while I was surfing the internet and since then it just kept restarting over and over. I ran it in safe mode and turned off automatic restart and, instead of restarting, it just showed me the BSOD.
In bluescreenview it says: dxgkrnl.sys, dxgmms1.sys,ntkrnlpa.sys, nvlddmkm.sys, watchdog.sys but on the BSOD it only said nvlddmkm.sys
Windows crash report:
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.
Locale ID: 1033

Additional information about the problem:
BCCode: 116
BCP1: 8662B008
BCP2: 8DF0A8A4
BCP3: 00000000
BCP4: 00000002
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:

Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows

If the online privacy statement is not available, please read our privacy statement offline:

Answer:BSOD nvlddmxm, can only start in safe mode

BugCheck 116, {8662b008, 8df0a8a4, 0, 2}

*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+f88a4 )

Usual causes: Video driver, overheating, bad video card, BIOS, Power to card

0: kd> lmvm nvlddmkm
start end module name
8de12000 8e6b8000 nvlddmkm T (no symbols)
Loaded symbol image file: nvlddmkm.sys
Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
Image name: nvlddmkm.sys
Timestamp: Sat Feb 09 23:13:25 2013 (5116D815)
CheckSum: 0088ECCA
ImageSize: 008A6000
Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4
Please check for the latest driver updates for your graphics card on the manufacturer's website: Latest NVIDIA ForceWare Video Drivers Windows 7
Download Driver
Start Type: Device Manager
Expand Display Adapters
Right-Click Driver Name, Uninstall
Run Driver Sweeper
Install Downloaded Driver
Driver Sweeper will scan for any left over files from the old driver, old driver files can cause conflicts with new driver installations. Create a System Restore point beforehand, in case any problems or issues arise.

Driver Sweeper:Drivers - Clean Left over Files after Uninstalling
Check for any overheating issues, by posting a screenshot of your idle and load temperatures.

Follow these steps:STOP 0x1... Read more

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Hi, I am running a Windows XP SP2. I was trying to install macdrive 7.2.2 (trial) ( After the install, it asked me if I wanted to restart now. I chose yes. Soon after, my computer went to a blue screen. I tried to reboot. The desktop came up and was loading when it blue-screened again. When I tried to reboot again, my computer hung at the windows logo for a long time, then got to the logon screen. When I type in my password and press enter, it blue-screens again. I tried rebooting a couple more times and it did the same thing. Then I tried rebooting in safe mode, but that hung at the windows logo also. Both "safe mode with networking", and "use last working windows configuration" do the same thing.

The BSOD says:

*** STOP: 0x00000022 (0x000F00CF,0xEC66E7CC,0xEC66E4C8,0xF82F3154)

*** MDFSYSNT.sys - Address F82F3154 base at F82BB000, DateStamp 48863529
I've a Dell Dimension DIM 4700 with 512 mb RAM, 2.79 GHz. XP is Home Edition SP2 2002 version. The hard drive capacity is 71.7 gig.

I ran some hdd diagnostics. My hdd manufacturer's diagnostics tool said "passed." Memtest86 said "pass complete, no errors."

I've tried typing FIXBOOT in the recovery console on my Windows installation disk. No luck.

I do not have a recent backup, and while it would not be catastrophic to lose what's on my hdd, I would like to avoid it. I also have not used the system restore. I know, I... Read more

Answer:XP won't start in normal or safe mode after BSOD

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I am writing from my own laptop, but the problem I am having is with another laptop.It is a Sony Vaio running Windows Vista.I am getting an error message when trying to turn it on--Windows failed to start. A recent hardware or software change might be the cause. To fix the problem:1. Insert you Windows installation disc and restart your computer.2. Choose language settings, click next3. Click "repair your computer"If you do not have the disc (of course, I don't!) contact your system admin or computer manufacturer for assistance.File: \Windows\system32\config\systemStatus: 0xc000014cInfo: Windows failed to load because the system registry file is missing or corrupt.

Answer:Windows VISTA: Failed to start...won't start in safe mode, or any other mode!

Typically the system32 Files I would simply replace and expect to get back in to Windows, but with The Registry file being purported as Damaged or missing I would recommend re-installing windows. You can get restore CD's from your manufacturer.

If you tap the F8 key on boot and get options to boot into other modes, I would pick Last known good configuration as you might fix the problem this way.
Not likely, but it's worth a shot.
Good Luck

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Win 7 pro
Asrock w/AMD A6 w/GPU
Nothing external
SSD as boot
2 mirrored drives and an additional drive

Machine has been up and running for a long time.
I assume/figure that since it runs in safe mode that there is some sort of driver error. Unlike all the people that say 'I haven't changed a thing' I have changed something.

I took a PATA HD (20 years old) and used a SAbrent IDE > USB connector to attempt to get the data off the HD. It did not work. Device mgr does not install the connector as a device but it did install the HD in device manager. It did not work, I assume, because W7 cannot read the file system of the ancient drive.
PC seemed to work fine...I shut it down and unhooked the connector. Left it off because of thunderstorms.
Fired it back up and problems. At first I could boot up and it would work for a while.
I tried repair etc...and restoring but nothing is working.

I have looked in dev mgr and the drive is no longer there. I don't see any errors in dev mgr (in safe mode)

The stop error was 0x0000007E - I don't have any more information at this point.
Guess I should go read the sticky at the top of this sub-forum now Probably should be checking out the error file and posting it...

Answer:Win 7 Pro - OK in safe mode, instant BSoD in Normal Start

Hi ChrisPbass.

Boot into Safe Mode and supply the necessary data following the Blue Screen of Death (BSOD) Posting Instructions.

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First of all I'd like to say I'm not the smartest when it comes to computers/laptops. I've been told by a friend that the attached picture is the BSOD... I'm not sure if it is or not but I need my laptop to be running ASAP because of my job. I'm not sure how this happened to my laptop or if its a virus from a download? Can someone please tell me how to fix this problem? Also my laptop does start in all 3 of the Safe Modes that Windows 7 offers... This screen only comes up when I start Windows Normally...

Answer:BSOD, Laptop will only start in Safe Mode, Need Help ASAP

Hello Cadle and welcome to Sevenforums.

Safe mode problems

Let me get this, you cannot get into the normal version of Windows 7, other than the safe mode? If you can move around in Safe mode, check up on this.

Press | Type 'msconfig' |
Goto 'Boot' | Make sure 'Safe boot' isn't ticked.

About the BSOD

Your Minidump content should be in the folder at the path C:\Windows\Minidump. If there's no files inside, make sure minidumps are enabled by -

Go to Start, then Run, then type in "sysdm.cpl" (without the quotes) and press Enter
Click on the Advanced tab
Click on the Startup and Recovery button
Ensure that "Automatically restart" is unchecked
Under the Write Debugging Information header select "Small memory dump (64 kB)" in the dropdown box
Ensure that the Small Dump Directory is listed as "%systemroot%\Minidump" (without the quotes)
Click OK twice to exit the dialogs, then reboot for the changes to take effect.

Next time you'd experience a BSOD, a dump is supposed to be generated. When it's generated, wrap it up in a zip and upload it.

Best Regards,

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I have not made any software chages that im aware of last time i was on my laptop. However now when i turn it on as normal and once i get to the windows screen and the windows sign has appeared it waits a second and then i get the blue screen. Then when i reboot and try to start in safemode by pressing f8 i only get start windows normally and launch windows start up repair options. Yesterday i did try to download skype and it froze my computer completely but i turned it off and on again and all was normal.

I have a Dell inspiron 1470 with windows 7 home premium 64bit.

ive attached a picture of the blue screen before it restats.

any help would be greatly appreciated as i do not want to loose everything.

Answer:BSOD on start up, cannot access safe mode, 0x000000c9

It's blaming Daemon Tools driver for a bug that I commonly see from it on older versions. However this is a nonfatal error so I'm not sure why it's crashing on it. Typically this error should only occur when Driver Verifier is activated. Did you ever turn on Driver Verifier? Otherwise, there may be a bigger issue here.

Anyways, obviously you're having trouble even entering Safe Mode. Make sure you are pressing F8 prior to the Windows logo appearing. You may need to keep pressing it as soon as the PC powers up until you get the display option to go into Safe Mode.

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Used WhoCrashed

On Mon 1/1/2007 5:40:52 AM GMT your computer crashed
crash dump file: C:\Windows\Minidump\010107-22198-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x7CC40)
Bugcheck code: 0xC000021A (0xFFFFF8A00014D270, 0x0, 0xFFFFFFFFC0000001, 0x1005B8)
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft? Windows? Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This means that an error has occurred in a crucial user-mode subsystem.
There is a possibility this problem was caused by a virus or other malware.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time.
On Mon 1/1/2007 5:40:52 AM GMT your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: ntkrnlmp.exe (nt!KeBugCheckEx+0x0)
Bugcheck code: 0xC000021A (0xFFFFF8A00014D270, 0x0, 0xFFFFFFFFC0000001, 0x1005B8)
Bug check description: This means that an error has occurred in a crucial user-mode subsystem.
There is a possibility this problem was caused by a virus or other malware.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time.

Tried System Health and got an error.

Quote: ... Read more

Answer:BSOD (0xC000021A) on Start Up. Works in Safe Mode.

System Boot Time: 1/1/2007, 12:42:17 AM

Please ensure that the date and time is set correctly in your BIOS
Please check your CMOS battery to ensure that it hasn't failed
This can cause strange errors in your system until it's fixed.

There are quite a few problem devices listed in MSINFO32:

sptd ROOT\LEGACY_SPTD\0000 This device is not present, is not working properly, or does not have all its drivers installed.

Unknown Device USB\VID_0000&PID_0000\5&61DE3D3&0&9 43

Consumer IR Devices ROOT\SYSTEM\0001 This device is not working properly because Windows cannot load the drivers required for this device.

eHome Infrared Receiver (USBCIR) USB\VID_147A&PID_E018\000013FF This device is not working properly because Windows cannot load the drivers required for this device.

Security Processor Loader Driver ROOT\LEGACY_SPLDR\0000 This device is not present, is not working properly, or does not have all its drivers installed.

WAN Miniport (IKEv2) ROOT\MS_AGILEVPNMINIPORT\0000 This device is disabled.

The first item (sptd) is a troublesome component of Daemon Tools/Alcohol 52% software. PLease uninstall the program, then use this free tool to ensure that the troublesome sptd.sys driver is completely removed from your system: DuplexSecure - FAQ - Remove 64 bit sptd.sys DuplexSecure - FAQ - Remove 64 bit sptd.sys

The next item (unknown USB device) will have to be ... Read more

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As the subject says, my laptop will not start up in normal or safe mode, I have tried to enter Safe mode with command prompt to run chdsk but it still restarts. I turned off auto restart and this is the BSOD STOP error I am getting.

STOP: 0x00000024 (0x00190203, 0x825827D0, 0xC0000102, 0x00000000)

Answer:BSOD, computer will not start in normal or safe mode

you may want to start with first trying to get your data off the disk. See How to recover your folders/files when Windows won?t boot

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I week or two back i've been getting a black screen after login screen (black background, i could see the mouse and move it, i could not ctrl+alt+del or anything, and nothing else worked). Today, i finally had the time to clean my computer. Now, when i start up the computer, i get a BSOD while(!) the startup process is working. I can only launch my windows in safe mode.

Thanks in advance for all the info you can give me!

Answer:BSOD at startup now can't even start my windows in safe mode

An update,
in the meantime i tried doing a chkdsk /r (from windows CD, shift + f10), and it says:
"the type of the file system is NTFS. Cannot lock current drive. Windows cannot run checking on this volume because it is write protected"
also sfc /scannow doesn't work because there is a windows repair pending.

The safe mode doesn't seem to be starting either. It just stops (my hard disk light is working btw).
So i'm guessing it's a HDD problem.
Is there something i can do at this point?


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Over the past few months I've started noticing problems on my computer. A few months ago, my computer crashed twice in one month. Nothing big happened, all I had to do was reboot. Recently (this week), I was watching a video using VLC media player when the screen gets acts up for a second and then goes black. After a minute or so, the BSoD pops up. It then restarts and I try to start it normally. Another BSoD pops up before I see the log-in page. This continues and I decide to shut down my computer for a while. I then turn it on and it works; this happened again today. I had repetitive crashes and turned off my computer for a few minutes. After I turned it back on, it still didn't work. I gave up and turned it off and came back 2 hours later. When I booted it up, it started. Crashes are more frequent now and seem arbitrary. I've removed my external drive and tried everything I could, but the initial screen where it starts up has someone of a fractal look with lines(the screen is messed up) and there are other imperfections of the usual startup screen. I have no idea what's going on! I've ran startup repair, memory diagnostics tests and the former resulted in nothing and the latter came out all right. I've also attempted system restore but I hadn't created restore points so I had to depend on recent ones (from windows updates that were installed a few days ago). I'm not sure if this is relevant, but in early June there was a virus on the school system that apparently may h... Read more

Answer:Computer fails to start up - BSoD, only works in Safe Mode

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.If you have already posted a DDS log, please do so again, as your situation may have changed.Use the 'Add Reply' and add the new log to this thread.Thanks and again sorry for the delay.We need to see some information about what is happening in your machine. Please perform the following scan:Download DDS by sUBs from one of the following links. Save it to your desktop.DDS.scrDDS.pifDouble click on the DDS icon, allow it to run.A small box will open, with an explaination about the tool. No input is needed, the scan is running.Notepad will open with the results.Foll... Read more

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The problem is with my wife's computer - it won't start up at all!
(So the instructions of Blue Screen of Death (BSOD) Posting Instructions aren't of any use as the computer won't get that far to execute them...)

We know that the battery has problems, but where we are (Peru - travelling full-time) we cannot get a replacement. Until today it worked okay on mains power. But today my wife forgot to plug in and started the computer without the power supply - which resulted in a blue screen (of death) with the
error 0x00000074

All you can do is turn it off and on again, it then asks to 'Launch Startup Repair', which fails with an
error 0xc0000225
The boot selection failed because a required device is inaccessible

I searched for hours but can't seem to find a solution. The 'Windows 7 installation disk' is a dedicated partition on the harddisk (C/D/E?). We have a set of recovery disks for this laptop and an external DVD-drive, but it won't boot off it either. I even went into BIOS to change the boot disk order to external CD/DVD. (Strangely enough: it doesn't give partition letters for the internal hd, only says 'internal disk drive' or something like that. Otherwise I would have chosen the corresponding drive letter for the system files.)

The computer won't boot in 'safe mode' either. I also tried the setting to get 'safe mode' with a 'command prompt' (BSOD) because I found some instructions to repair BCD from command prompt via bootrec /rebuildbcd
Booting to ... Read more

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I began getting Security Center alerts, along with ProVirus alerts (?) yesterday. My typical route of removing it via Malwarebytes was rendered helpless due to the virus seemingly blocking the program. I removed Malwarebytes, reinstalled it, renamed it and was never successful. I also tried Avira antivirus without success either. Virtue of a forum post I found the idea of searching for a file named with a random set of numbers which is saved in the "application data" folder. I found this file and deleted it, but problems still persist. I also found a new folder (and desktop shortcuts) for "Active Security" which I was able to delete except for one file (coreext.dll). which still remains in the folder within my "Progam Files" folder. Attempting to restart in safe mode results in the BSOD with a message that (paraphrasing) windows is not loading to protect my PC.
DDS (Ver_09-10-13.01) - NTFSx86
Run by Jonathan.Millican at 11:42:52.71 on Thu 10/22/2009
Internet Explorer: 7.0.5730.13
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.3038.2383 [GMT -5:00]

AV: Active Security *On-access scanning enabled* (Outdated) {28e00e3b-806e-4533-925c-f4c3d79514b9}

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\WINDOWS\system32\s... Read more

Answer:Security Center alerts, BSOD in safe mode start

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. Please include a clear description of the problems you're having, along with any steps you may have performed so far.Please refrain from running tools or applying updates other than those we suggest while we are cleaning up your computer. The reason for this is so we know what is going on with the machine at any time. Some programs can interfere with others and hamper the recovery process.Even if you have already provided information about your PC, we need a new log to see what has changed since you originally posted your problem.Please download OTL from following mirror:This is THE MirrorSave it to your desktop.Double click on the icon on your desktop.Click the "Scan All Users" checkbox.Push the button.Two reports will open, copy and paste them in a reply here:OTL.txt <-- Will be openedExtra.txt <-- Will be minimizedIn the upper right hand corner ... Read more

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So today my pc can't start up on normal mode! I always get BSOD! It works in fail safe mode only!
I tried to uninstall the video card drivers and after that it was good on normal startups too! But after i reinstalled the drivers it went back to the same!
Can i get some advice how to fix it?
I also ran SF_Debug_Tool.bat which was linked on:LINK don't know if this helps or not! I attached the file that it generated!

Answer:BSOD on every start! Only works in fail safe mode! BBcode:116

All the BSODs are stop 0x116, caused by display.

As you cannot boot in normal mode without this BSOD but can boot in safe mode without any BSOD, it makes one thing clear that without the nvidia display the computer works fine. Cause, Safe mode uses the generic display only.

DAC type:
Device Key: Enum\
Display Memory: n/a
Dedicated Memory: n/a
Shared Memory: n/a
Current Mode: 800 x 600 (32 bit) (1Hz)
Stay in safe mode. Uninstall the installed display driver using Display Driver Uninstaller.
Then boot back to normal mode, download and install 340.52 WHQL.
Follow NVIDIA Drivers - Avoid Problems to have a perfect and clean driver installation.

Is the computer is able to take this driver? Let us know.

If you have any other graphics card, or if you can borrow one from friends or family, apply it there and see how the computer behaves with another card. This test will give you important conception about the issue.

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Today I got a sound card I wanted to try out. I never installed anything on a computer before, so I made an extremely rookie mistake of installing it into the wrong slot. I was in such a rush, but I know I should have done some more research before just jumping into it... ugh. For some reason I thought the text was explaining what the above slot is, but I know that's wrong now.

Here's a picture of my motherboard.
I should have installed it in the slot under PCI Express 2.0 (right?), but without thinking I ended up putting it in the slot above it. It fit even though there was a lot of extra space, so I didn't think anything was wrong...
Then I turned it on and got the blue screen.

The weird thing is, the computer starts up in safe mode and safe mode with networking, but when I try to start windows up normally, I get this blue screen. It goes all the way to the windows flag and the "welcome" screen would come next, but instead I'm welcomed (heh) with a blue screen.
I noticed that I could do a system restore from safe mode and bring my computer back to August 29th, so after backing up some files on an external harddrive I tried that, but nothing changed at all.

Here's a picture I took of the blue screen upon the latest startup.
I also did dust out my computer with a can of compressed air, but I made sure many times that nothing was lose and everything was plugged in properly, so I think it was due to the sound card.

Here's my DxDiag from a few days ag... Read more

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Relevance 88.56%

(sorry for the long post, but it's all relevant to the problem)

Okay, here's the deal: Two nights ago i was incredibly bored and I
downloaded an old DOS VGA version of The Oregon Trail from the-underdogs. I used VDMsound to run it, and everything seemed to work alright until i got sick of the game and tried to quit. It locked up, i used ctrl-alt-del a few times, got impatient and stupidly switched off the computer just as i was being dumped back to windows. When i turned the computer back on, i was given the "safe mode" prompt, so i chose to start in safe mode. It then showed that list of system files(?) it was loading until it gets to "d347bus.sys" and asks if i want to press escape to skip loading it. Regardless of whether i press esc or not, it moves on to "SPTD.sys" and asks the same question. After i press escape (or not), i get a black screen, then the computer restarts again back to the safe mode prompt. If i try to "start windows normally" i get to the Windows XP loading screen, the progress bar moves a bit then the whole thing restarts again.

Later, i tried repeatedly pressing F8 at startup and accessed a different safe mode menu with more options. When i chose to start windows normally, it gave me the option to start the Recovery Console, so i did. However, all i got was a blue screen with the following error messages:


*** STOP:0x000000ED (0x86331430, 0xc0000006, 0x00000000, 0x0000000... Read more

Answer:Windows fails to start, safe mode won't work, BSOD

Hi disinfestator, welcome to TSF.

Do you have the Windows XP CD?

Place the CD in the CD-Rom and reboot the PC, to boot off the XP CD.
XP will present a screen for installing or setting up Windows XP. Choose 'R' for Recovery Console.

The Recovery Console Command Prompt will load. Type the following:

chkdsk /r
allow Check Disk to complete.

Remove the XP CD and reboot.

Does Windows load?

4 more replies
Relevance 88.56%

I am struggling with a client's Dell Dimension 5150 which has Media Center Edition installed.
Had signs of trouble about 10 days ago, so ran Malwarebytes and removed many items. Unistalled AVG due to the things that got by it and installed Microsoft Security Essetnials. Upgraded RAM to 3GB (was two x512mb, added two x1gb). Had a Canon printer dropping first few characters of emails, so downloaded new drivers and installed - did not fix that problem. Computer was running fine until yesterday, when client informed me he had a strange alert show up near System Tray. He ran Malwarebytes again, and it found some things which he elected to remove. Malwarebytes asked for restart, which he did, but computer hung. After a time, he powered it down. On next boot, he got BSOD & Stop error 50. I removed computer to attempt to resolve, and after imaging hard drive using Acronis True Image, I ran SpinRite 6.0 on the hard drive & it passed. I booted UBCD4Win to check the Malwarebytes logs to see what it had found. It listed RootKit.0Access Trojan:Win32. Using EZ-PCfix, I removed the identified file from startup list, and rebooted. Still STOP 50. I removed the two new pieces of RAM - same error. I put them back in and ran MemTest86 ver 4.0 - all tests pass. Using UBCD4win, I have run CHKDSK with no errors found. Currently I have restored the original image, then booted UBCD4win & used Registry Restore Wizard to restore system to June 4th, which is before any of the above eve... Read more

Answer:BSOD - Stop 50 Win XP MCE - unable to start Windows Safe Mode

How about formatting and re-installing Windows fresh?

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Relevance 88.15%

It keeps Restarting and doesnt ever let me get to my desktop to perform a system restore, then there is a blue screen of death with stop code 0x00000ed....I don't know what to do please help me.

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Relevance 88.15%

The other day I was using my laptop normally when it froze. Nothing would work, so I shut it down and haven't been able to turn it on normally since. It will start in safe mode, but not in safe mode with networking. If I try to start it normally it just freezes at the same point during start up each time.

I have tried:
- Selecting 'repair your computer' during start up
- Restoring BIOS to default settings
- Disabling start up programmes whilst in safe mode
- Restoring the system to a previous date
- Returning to last successful boot

None of them work. It just freezes.

I may not be using the right terms, not too computer savvy... I have even tried to return the computer to factory settings as recommended on the Toshiba website, but when pressing 0 a screen comes up that doesn't seem to have anything to do with restoring the system?

I am at a loss. Any help would be much appreciated.

Answer:Satelite A660 freezes on start up every time, but will start in safe mode.


All you have tried is right. It is not easy to say why you have this freezing problem but I think in this situation best solution is clean OS installation (factory settings).
In user?s manuals document is explained how to do this. I don?t know why do you use ?0? at start-up.
Start notebook again with F8 and use option ?Repair my computer?.

How it works you can also read on follow Toshiba document-

Please test it and pos some feedback.

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Relevance 87.74%

I have read now numerous forums and threads but can't get to the bottom of my problem.
( I am trying to solve this now for days)

The computer runs fine in safe mode. Booting in win7 after 1 minute or so BSOD with 0x000000F4.
In between I can start a program but will be interrupted of cause by BSOD.Not enough time to adjust any settings or do any analyzing

I did so far:
- run chkdsk /R = no problem detected, but cannot find report
- used two different driver update programs
- uninstalled numerous programs
- removed pretty much all USB devices
- uninstalled everything from Logitech
- uninstalled all virtual drives

another abnormality is that I can not restore or create restore point.
also the BSOD data are not stored (I enabled the path in 'system advanced' settings)

So I need somebody please who can help me solving this problem systematically.

I followed the instruction and used SF tool but I have problems uploading the ZIP file due to size:

SF_23-01-2014 size is 128,938kb.
In this folder are:
012214-4682-01.dmp 266 kb
DriverList 21 kb
dxdiag 24 kb
EventApp 66 kb
EventSys 11,765 kb
Hosts 1 kb
NEMORY.DMP 401,510 kb
MXINFO32 1,107kb
SystemInfo 3 kb
Windowsupdate 1,278 kb

please advice how we can proceed from here.

thank you

Answer:BSOD when start win7 after 1 min w code F4, runs fine in safe mode

Post it following the Blue Screen of Death (BSOD) Posting Instructions.

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Relevance 87.74%

My wife's unit started with this problem last night. I've run Hijack-this, Spybot, and ad-aware se withno obvious problems seen so I don't think it is mal-ware but the troubling thing is that when I try to run McCafee it hangs up and then it shuts down?


Answer:Will start in safe mode only anti-virus scan will not start.

re-install mcAfee?

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Relevance 87.74%

ok this is my problem, i had major problemes with my pc, first started with shuting down, then it wouldent start at all, so i tryed to start it useing BIOS, it worked so i decied to format my pc and i did that, then it shut down druing the instalation of XP, so i had to restart everything format it again and well install xp again, and now the pc wont start up, well if this is any help at all when i turn the pc on it starts when it comes to the windows xp logo loading it restarts, then when it starts again i get the option to start it normaly, last good conf, safe mode etc i try everything and only safe mode works, so im realy stuck cant get my head around it. if anyone could help me out i would be greatfull.-Thanks you

Answer:i format my pc and now it wont start, allthought it will start in safe mode:S

Have you attempted to install it again? If not, I would try that first. It may have just been a bad install. If it fails a second time, download memtest86 and test your RAM. Also, download your hard drive manufacturer's diagnostic disc and check the health of the hard disk.Try those three things. Install again, test memory, test hard disk. If it still has issues we'll go from there.

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Relevance 86.92%

All my MS Office 2013 programs crashed tonight and I'm trying to figure out what happened. I'm following the instructions here:

This is the section I'm trying to follow:

Starting the application in Safe Mode is a great way to find out if the problem is caused by and add-in. To do this, go to your Start screen in Windows 8 or click Start > Run in Windows 7, and type one of the following commands:

Type excel /safe and press Enter to start Excel 2013. Type outlook /safe and press Enter to start Outlook 2013.
Type winword /safe and press Enter to start Word 2013.
I'm at the start screen and the only place to type anything is in the search box. Is this correct? Because when I type outlook/safe here, it just brings up articles about opening Outlook in safe mode. Isn't it supposed to launch Outlook? What am I doing wrong?

This may be the wrong place to say this, but I HATE windows 8. Sorry.

Answer:How to start programs in safe mode from the start screen?

Well that worked for me, make sure you get the spacing's on the forward slash correct. The top sections was Program start excel safe mode. I clicked it and excel opened in safe mode? I don't think this has anything to do with windows 8.1 seem the method was the same in windows 7
I'm no Office expert but it sounds like you have some seriously damaged files in Office, you could try a repair install perhaps that would fix them for you.

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Relevance 86.92%

I haven't used my PC for a few days and when I came to use it I found that it was off. So I turned it on and it brings up the XP loading screen and as it starts to load it jumps to a screen allowing me to open Safe Mode with Networking, Safe Mode and Safe Mode with prompt.

It also allows me to restart from a restore point which I have tried but just repeats the process.

I have started in SafeMode with Networking.

If I turn the PC off it will restart and the red working light will run but it won't fire anything up (Monitor remains in sleep mode) and I have to wait for about 10 mins at which point the Safe Mode option will be repeated.

I have run the logs as requested in the Malware forum and TimW reviewed them and said that he cannot find any traces of Malware so asked me to post here instead.

I'm happy to provide more detail in any way necessary.

Yours hopefully CWD1982

Answer:Windows XP 32 bit won't start but I can start Safe Mode with Networking

It also allows me to restart from a restore point which I have tried but just repeats the process.Click to expand...


By this do you mean Last Known Good Configuration from the safe mode options screen or did you run a System Restore from within Safe Mode with Networking?

I think I would run a chkdsk on the C: drive first. Then if that doesn't help and you haven't tried an actual restore point, I would try that.

So go to My Computer and right-click the icon for the C: drive and select Properties. Under the Tools tab select Error Checking. Tick both boxes and hit Start. It will schedule for next reboot. Reboot and let it run. See if it still gives only Safe Mode options or moves more quickly through the start up process.

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Relevance 86.92%

hi..found a computer in the garbage its a pony but it has a soyo motherboard with a pentium III 450mhz and 512sdram.It never would start windows normal but would in safe mode,so now i did a diskcheck and restarted now it gets hung up on the system32\drivers\ least thats the last one that pops up before it new to this and this forum but if anyone can help id greatly appreciate it...thanks..

Answer:windows wont start...did start in safe mode now cant even do that

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Hi. I got some knowledge on repairing computer problem but i got this particular one i wasnt able to fix. Ive tried everything i know to try and fix it before doing a fresh install but coming to this site as a last resort. Ive done everything from safe mode to sfc scan to chkdsk /r and nothing. Only thing is sfc /scannow have found some corrupted sys file but was unable to fix some of them. I cant log into safe mode so cant install any fixing program either to run it through cmd (thats the only thing i have access to) system restore cant help cause pc say there is no restore point but last time i was able to power on pc without problems it updated some files and made a restore point when done and that was weird when it didnt find any rp. Please I need some help here since im running out of resources. Hopefully someone can help me. Thanks

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Relevance 86.92%

Hi. I got some knowledge on repairing computer problem but i got this particular one i wasnt able to fix. Ive tried everything i know to try and fix it before doing a fresh install but coming to this site as a last resort. Ive done everything from safe mode to sfc scan to chkdsk /r and nothing. Only thing is sfc /scannow have found some corrupted sys file but was unable to fix some of them. I cant log into safe mode so cant install any fixing program either to run it through cmd (thats the only thing i have access to) system restore cant help cause pc say there is no restore point but last time i was able to power on pc without problems it updated some files and made a restore point when done and that was weird when it didnt find any rp. Please I need some help here since im running out of resources. Hopefully someone can help me. Thanks

Answer:Windows7 wont start normally, do not start in safe mode either

System manufacturer and model?

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I just got my friends laptop yesterday because she got a BSOD and wants me to fix it. I can't get anywhere, it won't boot in any mode. Any help is greatly appreciated. i tried booting from the XP_RE_CON.iso and went to boot options so it would boot from the CD and it gave me a different blue screen. stop:0x0000007E (0xC0000005, 0xF748E0BF, 0xF78DA208, 0xF78D9F08) pci.sys - Address F748E0BF base at F7487000, DateStamp 3b7d855c

what other information can i post that will help assess the issue?

thanks so much!

Answer:BSOD on Dell Inspiron 1545 with windows vista, wont even start up in safe mode

What was she doing when it quit working?

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On Friday when booting windows failed to start and went into auto-repair. It did start then and again the next day. However this morning it failed again and the auto-repair was not able to resolve the issue, including when I told it to do a system restore.

I have tried to start windows in safe mode but rather than booting and the list of windows files is done I get a blue screen for 1 second and am back at the windows failed to launch screen (repair windows or start normally options). On two occasions while tapping f8 to get into safe mode while the screen was displaying "boot from cd/dvd" an error message came up stating that there was a disk read error.

Answer:Windows won't start, also won't start in safe mode.

It sounds like it's possible the hard disk has developed a problem. I'd suggest going to the manuf's website and downloading their tool for checking that specific model drive. Hopefully they will have an ISO that can be burned to CD or USB stick and you can boot into the tool and have it check the drive.

To boot from a CD or USB stick this option must be enabled in the BIOS... and sometimes the advanced boot screen that allows one to choose to boot from an alternate device has to be enabled before it can be accessed during boot (usually by tapping F12, but it can be different for different machines). So you might have to boot into the BIOS to enable these things before it will boot from a CD or USB stick.

But maybe someone else has another preliminary, easier option to try first. But a read error sounds indicative of a HD problem.

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Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.
Locale ID: 1033

Additional information about the problem:
BCCode: 116
BCP2: FFFFF88003D72410
BCP3: 0000000000000000
BCP4: 0000000000000002
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:

The computer will give me the BS then give me the choice to load in Safe Mode or not. If I let it turn on normally the computer restarts to blue screen again after reaching the windows screen prior to the log in screen.

If anyone can help me resolve this, it'll be much appreciated.

Answer:BS on start up. Cannot start computer without Safe Mode on.

Hello Brandon and welcome to 7forums!

Looked at the most recent dump files and all point to the 0x116 BSOD known as VIDEO_TDR_ ERROR bug check has a value of 0x00000116. This indicates that an attempt to reset the display driver and recover from a timeout failed

I also noted that your graphics card drivers were a tad old:
12/19/2012 2:38:55 PM C:\Windows\system32\DRIVERS\atikmdag.sys
But I couldn't pin point the exact model of your GPU so please use the AMD autodetect utility to update the drivers:
AMD Driver Autodetect

Cheers, Boris

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Relevance 85.28%

So the other day, i was watching a video on my computer and the entire thing just white screened and died,
Then when ever i started it, it would blue screen, then start the whole thing again,
So i re installed windows, and after i reinstalled it will now only start in safe mode, this is the start up screen, as you can see there are some mistakes in the writing.

Even when i tell it not start in safe mode it does.

So my friend talked me through resetting my motherboard bios, but it will still only start in safe mode, i have disabled it in control panel.

This is what it looks like when i unplug the harddrive and turn it on, so it isnt a problem with my HD, so i was wondering if i could reset my motherboard to factory defaults, my motherboard is an asrock 970DE3/U3S3

Answer:PC will only start in Safe mode even when i tell it to start in normal

Yes, you should be able to reset the bios for the motherboard to defaults. But to do that you need to get into the bios and find the section that has reset to defaults button.

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Ive recently had a problem with my motherboard and had to replace it. When i replaced it  i noticed a ton of things had changed and want to know if i can have them placed back to normal maybe? For 1 when i start up my computer everything is fine until it says  "Windows is starting up". It says that for about 20 seconds before actually letting me see the users login screen. Even when i type in the password it sort of lags not to mention the whole computer is dramatically slower in terms of running processes. (when i burn a disk it takes about 80% of cpu) which never has happened before! I'm positive my ram is installed in the right slots and in the correct order and just don't understand why it could be happening ?Also i cant boot in safe mode because it gets some error which goes so fast i cant right it down..... but basically ill select start in safe mode itll do some command thing across the screen restart the computer and when it restarts says its failed and to use my last known good configuration.(This was before the motherboard though) I think it might be a problem with the registry maybe? iono someone help pleaseee!! Windows xp media center edition2005 sp21.0gb of ram80gb hardrive

Answer:Cant start in safe mode / Start up slow down :(

Did you re-install the correct MBoard drivers ? ?I'm suprised replacing the MBoard did not set off some prompts from XP.

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Logfile of HijackThis v1.99.1
Scan saved at 2:49:47 PM, on 1/16/2006
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\Documents and Settings\Owner\Desktop\HijackThis.exe
C:\Program Files\Internet Explorer\iexplore.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL =
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL =
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page =
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = localhost
O2 - BHO: Yahoo! Companion BHO - vBadvanced 9-3-3 5 - C:\Program Files\Yahoo!\Companion\Installs\cpn\ycomp5_5_7_0.dll
O2 - BHO: AcroIEHlprObj Class - vBadvanced 9-3-3 4 - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - vBadvanced 9-3-3 3 - C:\PROGRA~1\SPYBOT~2\SDHelper.dll
O2 - BHO: ATLDistrib Object - vBadvanced 9-3-3 2 - C:\WINDOWS\System32\mljjj.dll
O2 - BHO: CNisExtBho Class - vBadvanced 9-3-3 1 -... Read more

Answer:PC will only start in Safe Mode - very slow before when it could start normally

Hello and Welcome to TSF!!

You will probably need to load the files to a cd on another coumputer if you can't start in normal mode.

Please print out or copy this page to Notepad. Make sure to work through the fixes in the exact order it is mentioned below. If there's anything that you don't understand, ask your question(s) before proceeding with the fixes. You should 'not' have any open browsers when you are following the procedures below. Also if you have any programs that may prevent system changes (like Spybot's TeaTimer program, Ad-aware's Ad-Watch, and others), make sure you disable them before doing any of the fixes (or accept the changes for the fix we give you when asked by the programs).

Go to My Computer->Tools (or View)->Folder Options->View tab:
* Under the Hidden files and folders heading, select Show hidden files and folders (it's Show all files for Windows 98).
* Uncheck the Hide protected operating system files (recommended) option.
* Click Yes to confirm and then click OK.

For the options that you checked/enabled earlier, you may uncheck them after your log is clean. If we ask you to fix a program that you use or want to keep, please post back saying that (we don't know every program that exists, so we may tell you to delete a program that we think is bad to keep).

Make sure you downloaded, installed, updated and ran these programs (run in Safe Mode) already - Ad-aware, Spybot and Ewido (only if you have Windows 2000 or XP). If y... Read more

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Relevance 83.64%

I recently attempted to clean my brother's computer after he aquired a virus from the torrent file program he uses. Regardless, I cleaned a trojan and a backdoor from his system from safe mode. I can not boot in normal mode. Everytime i try the system gets hung up at the windows loading screen then the screen turns black and sits there. I have to hard reboot. I ahve used a repar CD and i have come across an error 0x800700b7, i have also recived this when i tried to work around this problem "identifier {9dea862c-5cdd-4e70-acc1-f32b344d4795}"

OS= Win 7

Answer:System will only start in Safe mode, Clean virus in safe mode

You can spend a lot of time trying to fix the boot problem and clean the virus from the computer, or you can nuke it and reinstall Windows. I wouldn't bother trying to fix it, personally - I'd back up what I could and then I'd install Windows again.

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Recently my dad's computer had a corrupted hive and boot.ini. Via this website, I was instructed to run a chkdsk /r while in the recovery console. Everytime I used his OS disk to get into the recovery console, it prompted me for a password and I didn't know it (nor could I leave it blank). I decided to use my OS disk from my computer and I could fix the problem. Now, though, everytime I startup the computer, it prompts me to start windows normally, in safe mode, in safe mode with networking... To give further information...on that same screen there is an option for Windows XP and Windows XP Home Edition. Don't know if that has something to do with it. They both work though when I press enter on either one. Could anyone help me stop the computer from prompting me??? Thank you for any help.

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Relevance 81.59%

Monday morning- Screen pops up saying my laptop wasn't shut down right. That it had to run a test to shut it down normal- Test took about 3hrs to complete.
After test I could get on like normal then once I shut it it shut down and didn't get back on till later that night only to find I CAN"T get past the  Black screen of death- the black screen with the "_" in top left corner. I've restarted it a lot to see if it would just turn on like normal with no luck. I CAN"T press F8 without having it beep at me I can only get into F2 and F12 and that is it. I know my battery is crap has been because it won't charge. I also Sunday night uploaded from malware bites web page a free download refreash virus protection again. Because somehow it went missing a few weeks before I did find that night I had to big viruses that I did get taken care of which were both trojans. I did get onto a few times that night with having problems when trying to open the new window in a new tab- Fire Fox.- My mother also said her down stairs computer desk top was doing the same with google the day. So I'm wondering what is going on with everything. I've tried to get a email for tech support but no luck because they say that they don't do anything with my model number- which is only 2-3 yrs old. I've got a lot saved on the computer but can't get inside at all.
I need help getting something done I don't have any of the cds tha... Read more

Answer:Laptop 1545 won't start up past the Dell welcome page- Black screen with &quot;_&quot; blinking in top Left corner F8 won't work at all to restore or safe mode.

Hi Emilie2011,
Welcome to the Community, it could be an issue with the harddrive. I suggest you can start by running the Hardware diagnostics.
To run diagnostics press and hold down the "Fn" key (on the lower left hand bottom of the keyboard)  and turn on the system,it should ideally bring up screen showing Pre-Boot System Assessment.
Another way to run the diagnostics go to F12 screen,scroll down using the "up" and "down" arrow key,choose diagnostics  and press Enter.
If the diagnostics shows any error code/message please post it back.
Since your system is getting stuck on black screen with blinking cursor,you can also try to release flea power.
To release flea power disconnect the charger and remove the battery,press and hold down the power button for 30 seconds,reconnect the battery and charger.Turn on the system and see if it boots to Windows.
Hope this helps,
Thank You

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Relevance 81.59%

laptop will start up but i cant hit any icons or start button but mouse works and safe mode works

also installed spybot and it wont start... and when i could still go to webpages it didnt let me go to spybot webpage.

im guessing this is the place for help? thank you in advance for any advice...

im not sure if it matters but i can only do the hjt from safemode
DDS (Ver_09-02-01.01) - NTFSx86 MINIMAL
Run by Administrator at 17:56:42.17 on Thu 03/05/2009
Internet Explorer: 6.0.2900.2180 BrowserJavaVersion: 1.6.0_11

============== Running Processes ===============
============== Pseudo HJT Report ===============

BHO: c:\windows\system32\hsfd83jfdg.dll: {c5bf49a2-94f3-42bd-f434-3604812c8955} - c:\windows\system32\hsfd83jfdg.dll
BHO: {fbd90755-ac58-4c67-9835-32aa912e83fa} - c:\windows\system32\fuvatozi.dll
TB: McAfee VirusScan: {ba52b914-b692-46c4-b683-905236f6f655} - c:\progra~1\\vso\mcvsshl.dll
EB: {4528BBE0-4E08-11D5-AD55-00010333D0AD} - No File
EB: {32683183-48a0-441b-a342-7c2a440a9478} - No File
uRun: [MSMSGS] "c:\program files\messenger\msmsgs.exe" /background
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
mRun: [VSOCheckTask] "c:\progra~1\\vso\mcmnhdlr.exe" /checktask
mRun: [VirusScan Online] "c:\progra~1\\vso\mcvsshld.exe"
mRun: [MCAgentExe] c:\progra~1\mcafe... Read more

Answer:laptop will start up but i cant hit any icons or start button but mouse works and safe mode works

Hello, danyulsWelcome to the Bleeping Computer Forums. My name is Jat, and I will be helping you with your situation.If you do not make a reply in 5 days, we will have to close your topic.You may want to keep the link to this topic in your favourites. Alternatively, you can click the button at the top bar of this topic and Track this Topic. The topics you are tracking can be found here.Please take note of some guidelines for this fix:Refrain from making any changes to your computer including installing/uninstall programs, deleting files, modifying the registry, and running scanners or tools. Doing so could cause changes to the directions I have to give you and prolong the time required. Further more, you should not be taking any advice relating to this computer from any other source throughout the course of this fix.If you do not understand any step(s) provided, please do not hesitate to ask before continuing. I would much rather clarify instructions or explain them differently than have something important broken.Even if things appear to be better, it might not mean we are finished. Please continue to follow my instructions and reply back until I give you the "all clean". We do not want to clean you part-way, only to have the system re-infect itself. Please reply using the button in the lower right hand corner of your screen. Do not start a new topic. The logs that you post should be pasted directly into the reply. Only attach them if requested or if they ... Read more

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Relevance 81.59%

No matter what option i pick in the safe mode list, the computer will not start. when i choose any of the safe modes, (safe mode, safe mode with networking etc) the computer displays a list of random commands (i dont understand any of it) and then restarts. If I try to Start Windows Normally, or use last settings that worked, it seems to start loading, and then restarts.

Any ideas?

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I started up my computer today and I have no desktop icons, start menu and toolbar. It only shows my desktop picture. I also cant start my computer up in Safe Mode either. It starts to load and then reverts back to black start menu screen. I also tried to start in the other 2 safe mode options and my last know good configuration and that did not work either. I ran Malware Bytes and here is my log below....PLEASE HELP!!!

Malwarebytes' Anti-Malware 1.41
Database version: 3053
Windows 5.1.2600 Service Pack 3

10/29/2009 8:10:26 AM
mbam-log-2009-10-29 (08-10-26).txt

Scan type: Quick Scan
Objects scanned: 101809
Time elapsed: 6 minute(s), 57 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 32
Registry Values Infected: 3
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CLASSES_ROOT\shoppingreport.hbax (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\shoppingreport.hbax.1 (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\shoppingreport.hbinfoband (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\shoppingreport.hbinfoband.1 (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\shoppingreport.iebutton... Read more

Answer:No desktop icons, start button, toolbar only desktop pic. Cant start in Safe Mode Either

Welcome to BC!Let's run another scan and then retry safe mode. Please perform a scan with Eset Onlinescan (NOD32).(Requires Internet Explorer to work. If given the option, choose "Quarantine" instead of delete.)Vista Users be sure to run Internet Explorer as Administrator. To do this, right-click on the IE icon in the Start Menu or Quick Launch Bar on the Taskbar and select "Run as Administrator" from the context menu.)You will see the Terms of Use. Tick the check-box in front of YES, I accept the Terms of UseNow click Start.You may receive an alert on the address bar that "This site might require the following ActiveX control...Click here to install...". Click on that alert and then Click Insall ActiveX component.A new window will appear asking "Do you want to install this software?" (".Answer Yes to install and download the ActiveX controls that allows the scan to run.Click Start. (the Onlinescanner will now prepare itself for running on your pc)To do a full-scan, check: "Remove found threats" and "Scan potentially unwanted applications"Press Scan to start the online scan. (this could take some time to complete)[/color]When the scan has finished, it will show a screen with two tabs "overview" and "details" and the option to get information or buy software. Just close the window.Now click Start > Run... > type: C:\Program Files\EsetOnlineScan... Read more

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Hi Guys n Gals , my name is Mark , I have an old laptop I am trying to get going , it has never been online so its not a virus , and the cd rom does not work , and no USB sticks have ever been plugged in all it was used for was playing bejewelled the old one and windows games , not pad then kind of tasks . once shut down moved to new place , unpacked , it would not start up.   by this I mean ... the screen that shows up usually after a improper shut-down .... Safe mode ... Safe mode with network .....  Start windows normally ... that screen ...  no matter what selection I make it freezes there and I can no longer move or alt cntr del ... nothing works .. power button . also Its so old i cant figure out how to boot from usb as the cd rom does not work . I thought I figured it out , but it kept bringing me to the start normally ,,, safe mode ... safe mode with networking screen after 15 seconds of black screen , witch is the reason I thought it was working because generally when I boot other computers the screen goes black with the small flashing thing in the corner for a few seconds then starts booting windows , but this one brought me to that menu then froze ...   
here is a pic of the menu i speak of .
 ACER TravelMate 4000 Series MODEL: ZL1
Thank you very much for reading my post!

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First i will describe the problem.My computer suddenly told me that it was infected with spyware, now i recognized it as a fake indicator because it kept trying to force me to download a certain "anti virus software" so i put 2 and 2 together and figure i had a virus. so I immediately used Avast! (my anti virus program) to run a full thorough scan of my system. It came up with multiple threats (it told me my startup/memory was infected and it was unsafe to continue using my computer) it recommended restarting and running scan on boot to delete threats. So i restart and i get a blue screen. Then the computer tries to restart and it just loops back into the blue screen every time.This is what i think the problem is. Something (virus/spyware/malware) is trying to boot up on startup. My computer is crashing because of this. The only way to delete is  to run a boot scan. but i cannot reboot in normal mode, only in safe mode. Avast requires a reboot to delete the files. (and yes ive tried manually delete the infested file it just reapears) (below is everything ive tried)Now heres what ive tried to do: - I started in smart mode. Ran avast there. it does the same, finds a threat asks me to reboot which brings me back to the blue screen. - I ran msconfig, disabled all startup things in the startup tab and then tried a success, (still got the blue screen)- so then in safemode i installed malwarebytes (recommended by a friend) and ran that, it found 20 thre... Read more

Answer:Computer Wont Start in Normal mode, only Safe Mode. Spyware infection. Help plz!

Use msconfig and enable all items in the startup tab.Please print these instructions as they will be needed later when Internet access is not available. Download SDFix by AndyManchesta and save it to your desktop. using this tool, you must use the Administrator's account or an account with Administrative rightsDouble click SDFix.exe and it will extract the files to %systemdrive%(this is the drive that contains the Windows Directory, typically C:\SDFix).DO NOT use it just yet..Reboot your computer in Safe Mode using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode". Open the SDFix folder and double click RunThis.bat to start the script.Type Y to begin the cleanup process.It will remove any Trojan Services or Registry Entries found then prompt you to press any key to Reboot.Press any Key and it will restart the PC.When the PC restarts, the Fixtool will run again and complete the removal process then display Finished, press any key to end the script and load your desktop icons.Once the desktop icons load the SDFix report will open on screen and also save into the SDFix folder as Report.txt.Copy and paste the contents of the results file Report.txt in your ... Read more

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Windows only opens in safe mode,tried reloading drivers, last known good configuration,etc. When in normal mode black screen only, when acessing task manager shows all processes stopped and will not allow me to start them.

Answer:Black screen when start in normal mode, works in safe mode only.

Hello CliffordJ. Microsoft Security Essentials is installed, correct? Many MSE users running Vista (but not all) suffered black screen after login following installation of Update for Microsoft Security Essentials - (KB3140527), released about a month ago. In fact there is already a thread here: The posters there disabled MSE 4.9 in Safe Mode by unticking a brand-new setting in the UI (Administrator > Turn on this app). Another method of escaping this situation would be to restore your system to a point before the update was installed, then hide the update in Windows Update. That would allow you to resume using MSE 4.8 if you wish.
I am extremely curious why this happens to many but not all MSE users running Vista. If more advanced forum members ask you for further information, I hope you will cooperate. Above all, I wonder if any other security software with real-time protection is installed (or perhaps improperly uninstalled)? Of course there is a possibility that your issue is something else...

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Hi guys. I have a Sony vaio model number: vpcee23fx. Ever since last week my computer freezes after start up. Like I turn it on, it gets past all the boot up animations and what not and everything works perfect. Then like 5 minutes later it completely freezes I can't move my mouse or push any keys. Nothing works and I have to manually shut it down by holding the power button. It works perfect in safe mode. It never freezes and I'm free to use it how ever long I want. But not in normal mode, nope. Just freezes. Please help I need my computer for school work :(.. Ps. I I'm a nooby when it comes to computers

Answer:Computer freezes few minutes after start up in normal mode but not in safe mode HELP

Hello EyyJayy & welcome to TSF

Perform a Clean Boot & see if the problem persists.

Post back.

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Relevance 79.13%

Windows only opens in safe mode,tried reloading drivers, last known good configuration,etc. When in normal mode black screen only, when acessing task manager shows all processes stopped and will not allow me to start them.

Answer:Black screen when start in normal mode, works in safe mode only.

Hello CliffordJ. Microsoft Security Essentials is installed, correct? Many MSE users running Vista (but not all) suffered black screen after login following installation of Update for Microsoft Security Essentials - (KB3140527), released about a month ago. In fact there is already a thread here: The posters there disabled MSE 4.9 in Safe Mode by unticking a brand-new setting in the UI (Administrator > Turn on this app). Another method of escaping this situation would be to restore your system to a point before the update was installed, then hide the update in Windows Update. That would allow you to resume using MSE 4.8 if you wish.
I am extremely curious why this happens to many but not all MSE users running Vista. If more advanced forum members ask you for further information, I hope you will cooperate. Above all, I wonder if any other security software with real-time protection is installed (or perhaps improperly uninstalled)? Of course there is a possibility that your issue is something else...

10 more replies
Relevance 79.13%

my pc wont start in normal mode i have to use safe mode networking how can i get it to start normally again

Answer:pc wont start normal mode have to use safe mode networking

That usually happens just after you've installed a driver that your system will not tolerate. Bear in mind that drivers are also installed with third-party firewalls, antivirus software & CD-burning software, so they can also cause the problem.Windows Safe Mode doesn't load any third-party drivers (except network driver if called for) which is why it is able to start in that mode, and that's how we know that a third-party driver or some software of the type described above is causing the problem.If you can remember recently installing a driver or some software of the type described above, uninstall it in Safe Mode then try starting Windows normally.

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Hey guyz,

I am really in a great trouble. I wonder if some one could help me out with this issue.
My os details: Windows XP service pack 2.

My machine is unable to start normally. It always shows me the black screen with mouse pointer on it.
When I restart my machine it shows me the options to start my windows in:
Safe mode
Normal mode
last known good configuration

I am only able to start my windows If I select 'last known good configuration'. With the rest two I again go back to black screen.
I really cant continue my work like this any more.

Can any one give me a good solution for this?


Answer:Unable to start windows XP either in safe mode nor in normal mode

What is the brand and model of your computer, or motherboard, and what sort of Windows operating system disk you you have... OEM, Dell, Gateway, HP, or other recovery disk?
And how old is your system?
You either have a bad infestation, or a defective hard drive, video graphics, or memory module.
We can perhaps help more when we know what you have available.

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when i choose any mode it just restarts itself after loading the drivers.mine is a TOSHIBA SATELLITE WITH ONE GB RAM.can anyone slove this problem.mine windws is xp but was working rightly but next time when i restarted this problem occured.PLEASE HELP!.THANKS IN ADVANCE.

Answer:my computer wont start in any mode ...including safe,mode...

Remove memory / ram sticks & clean the contacts. Laptop Memory Logon Screen Does not Appear and the Computer Continuously Restarts Startup Screen Is Briefly Displayed, Computer Restarts Repeatedly

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Relevance 79.13%

HP pavillion dv6000windows vistaok. so a few weeks ago my computer wouldnt  start in normal mode, only in safe mode. it is still under warranty so i called and sent in my laptop to get fixed. I get it back and they say they had to replace a "board".  it worked for about 4 days and then started doing the same problem.  It starts and gets to a loading screen with a timer bar and then the screen goes black and then the screen turns off. so i call the warranty place again and they tell me to do a system restore.  this worked for about 2-3 weeks and now its doing the same thing as before.  i tried doing a system restore again and it still doesnt work.  so now im clueless, cityassure sucks and will do anything to keep from replacing my laptop. so now im looking for help elsewhere.  if any one could give me some advice or help that would be great.

Answer:My computer wont start in normal mode, but does in safe mode... help

Demand a replacement and let them know you're a Member of a PC Forum with almost 50,000 +  Members ...You may want to hint you have also retained Counsel.

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guys, i am stuck in an infinite loop it seems. i was trying to start my pc in safe mode, to delete a .exe file from C:\Windows\System32 which was suggested by a post to fix the "windows not genuine problem". To be able to do that, i ran msconfig and selected /safeboot under BOOT.INI tab. now everytime i try to reboot my pc it asks me to select an operating system (windows xp pro/microsft windows) if i select windows xp then it asks me to select a startup mode (safe/normal/last successful) and then no matter what i select it will reboot it self, and do the same again. If i select microsoft windows (instead of xp) then it shows MS Windows 98 screen and then goes into DOS prompt. from what i have read in some of the threads is that, i have a virus which is preventing my pc to boot in to safe mode, and because i have selected /safeboot from msconfig windows will only boot in safe mode, meaning i am stuck. the workaround these threads were suggesting was to find the boot.ini file and rename it to something else, which would fix the problem, because this file holds the info about in which mode your pc should boot. i tried to rename this file from command prompt (i cant get into windows, thats why), using "ren c:\boot.ini boot.ini" but it says file name invalid. i think this is because its a hidden file. then i tried "attrib -h boot.ini", but it says attrib cannot be used in DOS mode. urghhh. anyone has any ideas?

Answer:windows xp will not start in safe mode/normal mode

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After encountering a couple virus, I was suggested to sue ComboFix and after the program took control of my system, it had to restart and when it did, it wouldn't let me back into Windows.

I'm using a cracked copy of Windows XP and there is information in the computer that I don't want to lose. However, every time I try to start safe mode, it will just load all the drivers and restart the computer and when I boot the computer in normal mode, it asks me for product key which I do not have. I used to patch it when I was able to get into Safe Mode.

I'm stuck in the normal mode, looking at the popup that states.

"Windows Product Activation"
This copy of Windows must be activated with Microsoft before you can log on.
Do you want to activate Windows now?
Yes No"

I do not have a bootable Windows XP to access Recovery Console and I'm not sure if it will help me either, will it? Please help, as there is data I need.


Answer:Cannot start in safe mode nor normal mode [Windows Xp]

Makes me laugh when people request help for cracked copies of Windows.

Get a genuine copy.

Get a life.

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Hello, I'm trying to help a friend whose computer (OS Vista Home Basic with SP1) has been having a lot of trouble, and it's getting worse.
Their computer can only start in Safe Mode, trying regular mode just makes the screen go black, and it crashes. Below is a Hijack This scan log done in Safe Mode.

Any help or suggestions are most appreciated

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 11:53:08 PM, on 8/15/2012
Platform: Windows Vista SP1 (WinNT 6.00.1905)
MSIE: Internet Explorer v7.00 (7.00.6001.18639)
Boot mode: Safe mode with network support

Running processes:
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Program Files\Lavasoft\Ad-Aware\AAWTray.exe
C:\Program Files\Windows Live\Messenger\msnmsgr.exe
C:\Program Files\Windows Live\Contacts\wlcomm.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Mozilla Firefox\plugin-container.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL =
R0 - HKCU\S... Read more

Answer:Safe-mode works only, won't start in normal mode

Hello and welcome to Bleeping Computer! I am HelpBot: an automated program designed to help the Bleeping Computer Staff better assist you! This message contains very important information, so please read through all of it before doing anything. We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here. To help Bleeping Computer better assist you please perform the following steps:*************************************************** In order to continue receiving help at, YOU MUST tell me if you still need help or if your issue has already been resolved on your own or through another resource! To tell me this, please click on the following link and follow the instructions there.CLICK THIS LINK >>> <<< CLICK THIS LINK If you no longer need help, then all you needed to do was the previous instructions of telling me so. You can skip the rest of this post. If you do need help please continue with Step 2 below.*************************************************** If you still need help, I would like you to post a Reply to this topic (click the "Add Reply" button in the lo... Read more

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Hello all,

I am having trouble with my fiance's laptop computer with Windows XP Home SP2. I am not able to establish a connection to the internet so I cannot run any of the online scanning tools, however I scanned and cleaned the computer in safe mode with Spybot S&D which was installed on the computer. I tried to download and install via jump drive AVG Free 8 and a current version of SpybotS&D. Unfortunately the installations failed due to the lack of internet connection. I ran Hijackthis and saved this log:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 4:48:52 PM, on 7/15/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Safe mode

Running processes:
C:\Documents and Settings\Administrator\Desktop\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL =
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext =
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Prog... Read more

Answer:Cannot start in normal mode or safe mode w/ networking.

Hello skate2him and welcome,

While I see the many infections present on the system, I'd prefer to see a more comprehensive set of logs before I begin.

As noted in the final step (Step 5) of our sticky topic IMPORTANT - Read This Before Posting For Malware Removal Help....

Download Deckard's System Scanner (DSS) to usb stick and transfer it to the Desktop of the infected computer.

What DSS will do:create a new System Restore point in Windows XP and Vista.
clean your Temporary Files, Downloaded Program Files, and Internet Cache Files, and also empty the Recycle Bin on all drives.
check some important areas of your system and produce a report for your analyst to review.
DSS automatically runs HijackThis for you, but it will also install and place a shortcut to HijackThis on your desktop if you do not already have HijackThis installed.

Note: You must be logged onto an account with administrator privileges.Close all applications and windows.
Double-click on dss.exe to run it, and follow the prompts.
When the scan is complete, two text files will open - main.txt <- this one will be maximized and extra.txt <-this one will be minimized
Copy (Ctrl+A then Ctrl+C) and paste (Ctrl+V) the contents of main.txt in your next reply.
Please attach extra.txt to your post.
To attach a file to a new post, simplyClick the[Manage Attachments] button under Additional Options > Attach Files on the post composition page, and
copy and paste th... Read more

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Okay.... I am writing about my mother-in-law's computer so I don't have all the specs as of right now.  I will just start by telling you the problem and hopefully someone can help me...Here is what I did step by step:Step 1:  I started to update from sp2 to sp3Step 2:  Somewhere in the updating process the computer froze up and I ended the taskStep 3:  I then restarted the computer and it gave me a couple of options:              Safe mode              Safe mode with networking              Safe mode with command prompts              Last known configuration              Star windows normallyStep 4:  I clicked on start windows normally and it just brought me back to the same optionsStep 5:  This time i clicked on safe mode and it workedStep 6:  However, when i shut down the computer and started it back up, it won't let me start normally...only in safe              mode......Please help!!!!!!!!!!I am still learning so please be kind....Thank you so much....alicat2727

Answer:Can't start my windows xp in normal mode...only safe mode Please Help!!!!

Re-boot into auto updates and let it finish this time.Then boot normally and you should be good to go...P.S. It's never a good idea to cancel/inturrupt an update of any kind.

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Can anyone help me. I have done a few searches on the internet and see that this is a familiar problem. I was using a usb storage key and someone removed it without doing so safely - my laptop then froze and the only thing I could do was turn it off at the on/off key.

Now I can't do anything - it just repeatedly goes to the same page saying that as there was a problem choose a way to start - I have chosen every single one and nothing - it loads up until this driver mup.sys and then just goes straight to the same page again. I have run out of ideas.

Can anyone help?
I am trying to avoid the recovery disc as I really don't want to lose my work yet but realise that may have to happen, mind you I have read reports that it still hangs even when you try that option.

Thank you Rachel

Answer:Can't start in Safe Mode or any mode - hangs on mup.sys driver


As far as I know the mup.sys is placed in the folder C:\Windows\System32\drivers and it?s responsible for controlling and starting of system function on the lower level (controlling of graphic card or printer, etc.)

If your computer loads all the way up to mup.sys then your HDD has to be working. If it was dead it wouldn't even load anything at all. It wouldn't even attempt to load that file.
Chances are that that file is just corrupted.

If you?re not able to run the Win OS and to use the system restore tool, so I don?t see any other possibility as to use the Toshiba recovery CD.
To save the important files you can remove the notebook HDD and connect this HDD to other computer through the USB interface.

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Ok here is the problem that I am having. When I start in normal mode it is just a black screen and the only thing I can do is hit ctrl, alt & delete. NOTHING else is working. I can go into safe mode and move around but I am limited due to only certain processes running. I can not even run restore on it because it freezes up. Unable to use the cd-rom to restore that way either. I have tried to run HJT on it but not having that much luck with it. I can't sign online with it in safe mode modem running. Can anyone help me???

Ran HJT in safe mode..not sure if it will show everything??

Logfile of HijackThis v1.98.2
Scan saved at 12:18:10 AM, on 10/4/2004
Platform: Windows ME (Win9x 4.90.3000)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,First Home Page = C:\Program Files\AOL Toolbar\welcome.html
O3 - Toolbar: &Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\PROGRAM FILES\YAHOO!\COMMON\YCOMP5_0_2_6.DLL (file missing)
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
O3 - Too... Read more

Answer:Can only start up in Safe Mode...Normal Mode Blank??

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Hello, I'm trying to help a friend whose computer (OS Vista Home Basic with SP1) has been having a lot of trouble, and it's getting worse.
Their computer can only start in Safe Mode, trying regular mode just makes the screen go black, and it crashes. He can't download hijack this while in Safe Mode.\

I tried having him run a scan with BlueScreenview, but nothing is showing up, here's a screenshot of that in case it helps:

Any help or suggestions are most appreciated

Answer:Safe-mode works only, won't start in normal mode

HJT is an outdated malware-removal tool...your suggestion to run it implies the possibility of system infection.

Is that correct? Have you run any scans for malware from safe mode?


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After cleaning all the rubbish off my computer I must have deleted something I should not have. When I start it up the Windows Xp screen comes up then after a while it just goes blank. I can start it up in safe mode or VGA enabled but when I try to change the screen resolution from 640 x 480 pixels and Low (8bit) the screen goes blank. Can anybody help me please.

Answer:Satellite A50-105 will only start in safe mode or enable VGA mode


Maybe you have to install the compatible graphic card driver?
Choose the right graphic driver from the Toshiba European driver page and try to install it!


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Last week my home computer got a virus - PRO ANTI VIRUS 2009. I panicked and shut down my computer. When I got to the office, I searched on how to remove it and was advise to download MALWAREBYTES and run it on safe mode. I did that and run the program on my home computer three times. The last run showed 0 infection. Thinking that I now have a virus free computer, I tried to run it on Normal Mode. But my home computer won't open on Normal Mode!!! I tried pressing F8 and running everything from Safe Mode with Networking, Normal Mode, even system restore, etc.

Oh I also tried to run the system restore disk and just start from scratch, but my computer says it cannot be run on Safe Mode.

Please help as I think it will be expensive to bring to a technician...unless I really have no choice!

Answer:Computer does not start in Normal Mode, Only in Safe Mode


Download DDS and save it to your desktop from here or here or here.
Disable any script blocker, and then double click dds.scr to run the tool.When done, DDS will open two (2) logs: DDS.txt

Save both reports to your desktop. Post them back to your topic.

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I have a Windows 8 laptop and I just ran into a problem where it will not start at all. I need to fix it because it is my main PC.

Answer:Windows 8 will not start in normal mode or safe mode

What is it exactly that the laptop's doing, just prior to its: not starting at all?  What is on display?  What happened when you tried troubleshooting by booting from either a DVD or USB stick?

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computer will not start in normal mode

Answer:cannot start in normal mode keeps starting in safe mode

Boot to xp cd and try repair option. Be sure you read web page on exact steps.Or.A bit difficult but one can try restore point.Or see event logs maybe to see what is failing and try to correct.1/3 of highway deaths are caused by drunks. The rest are by people who can't drive any better than a drunk.

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Now here's a strange one... my computer will not reboot in safe mode. I turn on the computer, press F8, select Safe Mode (no networking), and the computer will reboot, give a message saying it was unable to successfully load windows, and ask me how I want to boot the system.

I have no problems loading windows normally.

Not sure if it will help any, but I'm also getting help in the HijackThis forum for some malware issues.

Any help would be greatly appreciated.

Answer:Win Xp Pro Will Not Start In Safe Mode... Reboots In Norm Mode

Let's wait until the HJT Team is finished with your log. Many "bad guys" will try to disable Safe Mode because it'll prevent their bad stuff from loading.

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I did post a thread before about starting in safe mode, but i'm afriad I have no patience and can't wait, it was only about an hour ago, but still no one has given me the answer I want I have forgotton how to start in safe mode, i'm sure it was F8 but it doesn't seem to be, i'm running Win XP Home, thanks.

Answer:I need to start in safe mode

1.Start the computer. The computer begins processing a set of instructions known as the Basic Input/Output System (BIOS). What is displayed depends on the BIOS manufacturer. Some computers display a progress bar that refers to the word BIOS, while others may not display any indication that this process is happening. 2. As soon as the BIOS has finished loading, begin tapping the F8 key on your keyboard. Continue to do so until the Windows Advanced Options menu appears. NOTE: If you begin tapping the F8 key too soon, some computers will generate a "keyboard error" message. Please restart and try again. 3. Using the arrow keys on the keyboard, scroll to and select the Safe mode menu item, and then press Enter.

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hi,I can not start the laptop, if i tap f5 i get the list come up, with "safe mode" at the top, when i tap enter, i get another page come up, asking what OS i want to start, when i press enter (win xp home) it goes right back to trying to start again.......anyone any idea what is going on.. thanks

Answer:another way to start in safe mode ???

Does the windows logo come up with the blue moving lights and then it starts again?

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Trying to fix mates PC, infected with Peacomm trojan. Problem is I cannot get into safe mode during startup, yes I am pressing F8 like mad, tried F5, alt F2 etc. when startup compleate his PC locks into a permanent restart cycle?See my previous thread,click herebaldtaco, tried to download UBCD4win from various sites all giving me very long download times, after 2h30m got failed download message, does it realy take that long? I think I need to boot up from a disc rather than HD but where can I download something from to burn to disc and use it in freinds PC?He has XP Pro, I am XP Home.

Answer:Cannot start in safe mode

You need a copy of XP Pro and I presume he doesn't have the disk so I'm at a loss as to suggest anything. Perhaps ask about his mates to see he can borrow their XP Pro to do a repair, thats all I can think of if you can't get into safe mode.

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My WindowsXP OEM is really starting to tick me off.

This isn't the first problem I've had with it, nor the first time this EXACT thing has happened before. Somehow my boot files get corrupt. First I was told that boot.dll or some such file is missing. I repaired that through the Windows XP CD Repair option, then ran a chkdsk /r. Next bootup I was told another .dll - something like hal.dll - is missing or corrupt, and when I fix that, I was told my system registry is corrupt. (The following file is missing or corrupt: C:\WINDOWS\System32\System.exe) Finally I gave up and repaired the installation through the cd's automatic repair option (after booting from the Windows XP CD, hit ENTER for setup and then R to repair existing installation). Now, however, if I try to start WinXP normally a blue screen flashes, some sentences spring up and before I can begin to read them, the PC reboots. I've successfully booted into Safe Mode with Networking (enabling me to post this). I've included a HJT log and currently have Trend Micro PC-Cillin 2006, Spybot-S&E, and ewido Security Suite installed. Last time I had to transfer files and reformat, and I'm hoping to avoid that this time.

Logfile of HijackThis v1.99.1
Scan saved at 4:20:34 PM, on 4/19/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\system32\services.ex... Read more

Answer:can only start in safe mode

I might add that neither an ewido scan nor Spybot - S&D search found any critical items when used in safe mode. I didn't notice any problems with the machine beforehand, either - it just stopped booting one day.

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I know the drill. When Windows is loading, press F8 and it will bring up the boot selection. Then the user must select one of the choices, either to boot up normally or in Safe mode with various setups like boot with network.

But I have a problem, when I try to boot ANY of the Safe Mode selection (there are 3 in mine), Windows would load up normally, until the window appears with the words: "Starting up Windows" , where the computer would freeze. No hard disk activity, no progression.

Even though it is not urgent at this time to enter Safe Mode, the lack of it keeps me awake every night.

Any advice for starting Windows in Safe Mode sucessfully?

Answer:Can't start in Safe Mode

Try holding down CTRL AND F8 while it is booting up

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I can not boot up my computer in normal mode...I try and my screen goes black and then a blue screen with words pops up for about .1 second and you have no time to read what it says...then it tries to re-boot again. The only way I can boot up is in Safe Mode which as you know limits what I can do. I have no sound, I can't print. Do I have a virus causing this or is something wrong with my computer???

Answer:Cant start normally only safe mode

Start off by pressing F8 a few times at boot til you get a menu similar to the 'safe mode' one, but select 'disable automatic restart on system failure' - this will let you see what the blue screen is saying."I've always been mad, I know I've been mad, like the most of us..."

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Last night my daughter was printing a picture for her term paper that she had saved in 'Word'. My Toshiba laptop had been overheating and shutting down and it did so in the middle of printing her picture. After a few minutes she tried restarting the computer and it would get to the user log-in area but after clicking on her name nothing would happen. I've been looking at it all morning and can't figure out what the problem is. I can start the computer in safe mode and run various programs (Quicken, Yahoo Site Builder, Works, Explorer), but when I try to start Word the computer freezes (under her user name or mine). I did a system restore to Monday, but that didn't help. I still can't get past the user log-in page in regular mode. I am running Windows XP Home. Any advice would be greatly appreciated.

Answer:Can only start in safe mode

Hi Mojo,Run a file Search for NORMAL.DOT in safe mode and Delete this file.Restart your computer and try opening Word.XposeMncz.

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I have a Dell desktop that I brought home from work. I converted it to work on a home network and everything seemed fine. I have another dell working just fine. I uninstalled some programs including Symantec. Now I get a blue screen stating windows has been shut down to prevent damage. I booted up in safe mode to do a disk check restarted and still same blue screen. I have the original xp install disks. Any help would be welcome.

Answer:xp Pro will only start in safe mode

<<I uninstalled some programs including Symantec.>>

What programs? Did you use Add/Remove Programs?

What is the exact wording of the error message, please?

What model laptop?

How long did the laptop work properly at home?


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