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Windows Update error 80073712 (sfc, windows feature, help not working)

Question: Windows Update error 80073712 (sfc, windows feature, help not working)

Hello, my Windows Update is not working: it returns the error 80073712. It has been like this for several months. I tried to do sfc /scannow but it says: "beginning system scan. This process will take some time" and 2 seconds after it says "Windows Resource Protection could not preform the requested operation". My Windows Help and Support doesn't work either as well as my Windows Features (when I open "Turn Windows features on and off" it returns a blank box). I also tried the "Windows6.1-KB947821-v27-x86.msu" but it does not repair the error. I also scanned my system with Malwarebytes Antimalware and avast! to see if it was a malware or virus but i do not find anything.

In the other hand, my date and time is working as well as my search box.

I do not know what I have to do.
I have a Windows 7 Ultimate x86.
Thank you for your help

PS: I also tried some other things but I do not remember anymore what they were

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Preferred Solution: Windows Update error 80073712 (sfc, windows feature, help not working)

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Answer: Windows Update error 80073712 (sfc, windows feature, help not working)

Pleasefollow the WindowsUpdate Posting Instructions and post the requested data

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Originaly I had the same 3 updates continually installing everytime I logged on. They were sucessful in update history but kept comming back. I ran the system rediness tool, but it didn't help. I ran the microsoft fix it soultions for windows update normal then aggressive. Now I get this error while checking for updates. I tried to run sfc /scannow and then sfc /verifyonly but get the following error: windows resource protection could not perform the required operation. I also tried to install the latest service pack got the following error: error_sxs_componet_store_corrupt(0x80073712).
When I look at programs->installed updates nothing listed, also when I look at programs->turn on/off windows features nothing listed.
Thanks for the response.

Answer:Windows update not working error 80073712

Service pack update problems are difficult to solve. Do you have your win 7 DVD?Your system readiness tool log should be hereC:\Windows\Logs\CBS\CheckSUR.log Post the contents of the log

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Windows Update doesn't work on my Windows 7 Pro x64. Error code is: 80073712
sfc /scannow gives me no errors.
You can download my CBS.zip from Dropbox: https://www.dropbox.com/s/yxfqxf0caf5yj2k/CBS.zip?dl=0

Can someone please help?

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Hi,
i'm getting error 80073712 in windows update.
ran sfc /scannow with no problem found
ran CheckSUR and the log shows some problems with 18 manifests
can you please help me with this?

thanks

Answer:Windows Update Error 80073712

Here's the errors from the CheckSUR log...

Code:
Summary:
Seconds executed: 1269
Found 18 errors
CSI Manifest All Zeros Total count: 18

Unavailable repair files:
winsxs\manifests\amd64_microsoft-windows-w..ient-core.resources_31bf3856ad364e35_7.6.7600.320_en-us_2b6abab786297fc7.manifest
winsxs\manifests\amd64_microsoft-windows-w..pdate-adm.resources_31bf3856ad364e35_7.6.7600.320_es-es_84ed48236adf37d2.manifest
winsxs\manifests\amd64_microsoft-windows-w..client-ui.resources_31bf3856ad364e35_7.6.7600.320_en-us_3cc2c1c213d77748.manifest
winsxs\manifests\amd64_microsoft-windows-w..pdate-adm.resources_31bf3856ad364e35_7.6.7600.320_el-gr_84c742d96aefa2f6.manifest
winsxs\manifests\amd64_microsoft-windows-w..wsupdateclient-core_31bf3856ad364e35_7.6.7600.320_none_d5f64d30518fd000.manifest
winsxs\manifests\amd64_microsoft-windows-w..client-ui.resources_31bf3856ad364e35_7.6.7600.320_he-il_23653c46ed3f803d.manifest
winsxs\manifests\amd64_microsoft-windows-windowsupdate-adm_31bf3856ad364e35_7.6.7600.320_none_92880415bab4fe68.manifest
winsxs\manifests\amd64_microsoft-windows-w..ient-core.resources_31bf3856ad364e35_7.6.7600.320_pt-pt_2de8c0a7f24ced42.manifest
winsxs\manifests\amd64_microsoft-windows-w..ient-core.resources_31bf3856ad364e35_7.6.7600.320_he-il_120d353c5f9188bc.manifest
winsxs\manifests\amd64_microsoft-windows-w..client-ui.resources_31bf3856ad364e35_7.6.7600.320_es-es_3c8e1ea613fe68ed.manifest
winsxs\manifests\amd64_microsoft-windows-w..ient... Read more

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its always doing this.....i have a toshiba laptop with windows vista home premium and....i want to upgrade to vista sp2 but the error: 80073712 keeps coming...and im stuck on sp1, which makes some programs crash...please help
 

Answer:windows update error 80073712

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I was searching an update when immediately goes to a red X. Readiness tool don't work. Bottom 2 get green. None of the Microsoft forums give a specific solution. SFC scanner won't work, Windows Resource Protection can't perform.

Answer:Windows 7 Update Error 80073712

G'day wolfsxs997, and to BC.
 
The update you were searching.....was it KB2919355   ??

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Hi!

Working on a client's computer and SP1 update gives error 80073712. After going through diagnostic steps, I have determined that

I am in need a specific .manifest file from the winsxs\manifests folder. This one:
x86_wpf-presentationframework_31bf3856ad364e35_6.1.7600.20658_none_6f09c362d04c8f64.manifest

I have run CheckSUR and the log says this is the file that it's having trouble with (CSI Zero Length) replacing. So I will place it in the CheckSUR temp folder, re-run CheckSUR and I should be good to go. I just need that specific file!

Can someone see if they have this file and share it with me? Thanks!

Answer:Windows Update SP1 error 80073712

Please follow the Windows Update Posting Instructions and post the requested data
If the file is too large (8MB compressed), remove the older CBSPersist cab files until the final file is below the limit - you can always post them separately after zipping them. (the forum doesn't allow the upload of bare CAB files, for a number of reasons)


I will NOT answer request for specific files, on the simple basis that well over 50% are misguided.

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Hi,

When I try to manually run Windows Update I get the following error: Windows Could not search for new updates (Screenshot attached).

I have Update set to run each night, the same three updates run, two install and one fails. (screenshot attached)

I have downloaded and run the SURT for my system.

I have tried to run sfc / scannow but get the following error: Windows Resource Protection could not perform the requested operation.

I have attached the log files.

I've previously tried the Microsoft Fixit Tool (no success) and have tried to Repair Windows from the disk (aborts while trying to download the latest updates)

Any information would be greatly appreciated.

Answer:Windows Update error 80073712

I don't recall ever seeing this error in the CheckSUR log

(f) CSI Unable to Query Store Version 0x00000002

but it relates to this error in the CBS log
NonStart: Failed to get store. [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
and
Error STATUS_SXS_COMPONENT_STORE_CORRUPT originated in function ComponentStore::CRawStoreLayout::OpenCanonicalDataKey expression: (null)

It's highly likely that the only solution is going to be a repair install - and possibly even a clean install.

This problem has been present since at least November - so a System Restore is not a good idea.

Back up your data to external storage, and then attempt a repair install.

Repair Install

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Recently my laptop has had an issue with Windows Update. I'm getting the error code 80073712. I've run the Windows Update Troubleshooter but it cannot fix the issue. I've run the system update readiness tool, and it installs "Hotfix for Windows (KB947821), but it hasn't helped my issue. I've tried sfc /scannow, but I get the message "Windows Resource Protection could not perform the requested operation"

Previously, I had tried to run a couple tools I found somewhere called "Reset_Windows_Update_History" and "Reset_Windows_Update_Full" but they didn't seem to help either. I cannot remember where these came from.

I've attached my CBS logs and screenshots of the error in Windows Update, and the dialog box that comes up after I run the Windows Update Troubleshooter.

Thanks in advance,
Mike

Answer:Windows Update Error 80073712

Did they come from this site maybe? Otherwise look here: Windows Update - Reset

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1. System Update Readiness Tool (SURT)
Installation Complete I attached the CBS folder
2. SFC Scan
C:\Windows\system32>SFC /scannow
Beginning system scan. This process will take some time.
Windows Resource Protection could not perform the requested operation.

3. Windows Update Error Codes
Error(s) found:
Code 80073712 Windows Update encountered an unknown error.

Tried Microsoft Fix it and Windows Update Readiness tool.
This is my CheckSUR.log any help would be greatly appreciated.

Answer:Windows Update Error:80073712

Please provide all the information requested in the
Windows Update Posting Instructions

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Windows update is getting error 80073712 when trying to search for updates.

I followed the instructions and here is the result of the CBS directory.

Answer:Windows Update error 80073712

CheckSUR shows these problems...

Code:
Unavailable repair files:
winsxs\manifests\x86_microsoft-windows-w..owsupdateclient-aux_31bf3856ad364e35_7.6.7600.256_none_5fe7b2baacf3da43.manifest
winsxs\manifests\amd64_microsoft-windows-w..owsupdateclient-aux_31bf3856ad364e35_7.6.7600.256_none_bc064e3e65514b79.manifest
I'll post a fix protocol a little later.

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Hello all

I was just about to apply an update (KB2993651) 1.8mb. Dated on the 27th of Aug.

Only to receive this message with the following error code 80073712.

I did try the sfc /scannow

Verifcation 100% complete.
Windows Resource did not find any intergrity violation.

But still I am unable to update

What would my next move be?

Thank you.

Answer:80073712 Windows Error Update

Hello Swizz,

You have most of this covered but could you post everything thats missing from the instructions here:
Windows Update Posting Instructions

Mainly, running SURT (step 1 in above link)

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For the past few days Windows update has continued to fail.
I feel like Ive tried everything to resolve this and from what I can gather my only option is to reinstall Windows. But then I spotted this
Windows Update Error 80073712
and thought maybe there was hope.....

I removed YAC, ran Avast and Malwarebytes. Removed a few things along the way.
I have run the SURT and sfc scan a number of times.
I found some corrupt files - tcpmon.ini, utc.app.json, telemetry.ASM-WindowsDefault.json
I replaced tcpmon.ini with a clean version from another computer and gather from other forums that the other two can be ignored for now.

And last night I reset Windows Update components (https://support.microsoft.com/en-us/kb/971058) which looked like it had worked but sadly not.

I've gone round a few circles.....any help would be greatly appreciated

I have attached a compressed CBS.log - the CBS folder seems too large to attach

Cheers
Johnson

Answer:Windows Update error 80073712

Any one got anything on this one? I see quite a few others with the same error number but not sure if it's the same cause.

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Hello, friends !
I've recently had a problem when I tried to update Windows 7 Professional SP1 32bit on my office computer - no name which is licenced by the way. I have it 2 years already but i've never had such a problem till a month ago. When I tried to update it, I've got a note that I have to install an update to Windows update so I can carry on. I agreed & after I clicked -install- it gave me an error code 80073712.
I've tried with sfc /scannow and I've got the CBS log in the attachment and Microsoft Fixit & Windows Update system readiness tool didn't do anything ! Please, help.

Answer:Windows update error 80073712

CheckSUR shows the following problems...

Code:
Unavailable repair files:
winsxs\manifests\x86_microsoft-windows-w..oyment-languagepack_31bf3856ad364e35_7.6.7600.256_en-us_9852e82be747a35b.manifest
winsxs\manifests\x86_microsoft-windows-w..date-adm.deployment_31bf3856ad364e35_7.6.7600.256_none_cfe0878a82b8f8cb.manifest
... as well as a number of missing payload files.

SFC shows the following problems...

Code:
Line 2249: 2014-10-04 17:05:22, Info CSI 00000248 [SR] Beginning Verify and Repair transaction
Line 2250: 2014-10-04 17:05:22, Info CSI 00000249 [SR] Cannot repair member file [l:24{12}]"lsi_sas2.inf" of lsi_sas2.inf, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, file is missing
Line 2251: 2014-10-04 17:05:22, Info CSI 0000024a [SR] Cannot repair member file [l:24{12}]"lsi_sas2.sys" of lsi_sas2.inf, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, file is missing
Line 2252: 2014-10-04 17:05:22, Info CSI 0000024b [SR] Cannot repair member file [l:32{16}]"lsi_scsi.inf_... Read more

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Hi, I am running Windows 7 Ultimate x64 and I am getting error 80073712 when running Windows Update.


I've tried SURT and SFC scan without success.
Here is my CBS file: Attachment 361062

Any help is appreciated.
Thanks!

Answer:Windows 7 Update error 80073712

Here's the important bits from the CheckSUR.log file...

Code:
Checking Component Store
(f) CSI Payload File Missing 0x00000000 comctl32.dll.mui x86_microsoft.windows.c..-controls.resources_6595b64144ccf1df_6.0.7600.16385_sr-..-cs_def48d6b183741e5
(f) CSI Payload File Missing 0x00000000 fileinfo.sys amd64_microsoft-windows-fileinfominifilter_31bf3856ad364e35_6.1.7600.16385_none_32a9eccc4afed9ba
(f) CSI Payload File Missing 0x00000000 comctl32.dll.mui x86_microsoft.windows.c..-controls.resources_6595b64144ccf1df_6.0.7600.16385_sk-sk_4058ef209e44cbba
(f) CSI Payload File Missing 0x00000000 comctl32.dll.mui x86_microsoft.windows.c..-controls.resources_6595b64144ccf1df_6.0.7600.16385_sl-si_3f6b10d89edede9d
(f) CSI Payload File Missing 0x00000000 comctl32.dll.mui x86_microsoft.windows.c..-controls.resources_6595b64144ccf1df_6.0.7600.16385_ru-ru_a13dea73a92ad990
(f) CSI Payload File Missing 0x00000000 comctl32.dll.mui x86_microsoft.windows.c..-controls.resources_6595b64144ccf1df_6.0.7600.16385_nb-no_12e978dfe001d01b
(f) CSI Payload File Missing 0x00000000 comctl32.dll.mui x86_microsoft.windows.c..-controls.resources_6595b64144ccf1df_6.0.7600.16385_nl-nl_1128c41de12dd9f0
(f) CSI Payload File Missing 0x00000000 comctl32.dll.mui x86_microsoft.windows.c..-controls.resources_6595b64144ccf1df_6.0.7600.16385_lv-lv_ceef922ff982b0ec
(f) CSI Payload File Missing 0x00000000 comctl32.dll.mui x86_microsoft.windows.c..-controls.resources_6595b64144ccf1df_6.0.7600.16385_lt-lt_ce2223ab... Read more

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Hi, my lap top won't check for windows updates - I get unknown error message 80073712. Can anyone help please? Thanks.

Answer:Windows Update Error 80073712

Hi and welcome to TSF please read through here http://forums.techarena.in/windows-update/758930.htm

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Windows updates have been failing for months now. Error code 80073712 is the most common error code and the one I got when I tried updating today. Sometimes there have been other error codes as well but yesterday I tried running every fixit type program I could find reference to in the Microsoft Windows 7 suite and perhaps they have helped a bit. sfs/scannow ran with no errors. I attach a CBS zip file although I created it just before running the dates again so I hope it is ok. I see this error had come up a lot in the past and has been solved with help but couldn't see recent posts on it.

Well it seems the CBS.zip file is not attached because when I try to attach it I get a message saying there is a security token missing and to contact the (forum I assume) administrator. I have done so and await a reply from him.

Any help greatly appreciated.

Answer:Windows Update error 80073712

Security token missing? That's a new one on me!
Try uploading the files to a fileshare site (OneDrive or DropBox preferably) - then post a link to them in your reply.

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Hello,

I'm hoping this awesome community might help me fix some Windows Update Errors that have been plaguing me for several months. There are 5 updates which will never install, Error Code is 80073712. I've run the Update Readiness tool and sfc to no avail. My restart button has the little "Updates" icon overlay, though restarting never resolves anything and it always comes back afterwards.

Log files are included, although for now I have not included some .cab files which blew up the zip file out of proportions.

Thanks in advance and here's hoping!

Answer:Windows Update Error 80073712

I've gone ahead and ran SFCfix as well, logs attached.

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I get this error when trying to install SP1 update for Win 7 HP x64.

Answer:Windows Update Error 80073712

The CheckSUR log shows the following summary...

Code:
Summary:
Seconds executed: 640
Found 166 errors
Fixed 160 errors
CSI Manifest Missing Total count: 4
Fixed: CSI Manifest Missing. Total count: 4
CSI Manifest and S256H Do Not Match Total count: 1
CSI Missing Component Key Total count: 6
Fixed: CSI Missing Component Key. Total count: 6
CSI Missing Pinned Component Key Total count: 6
Fixed: CSI Missing Pinned Component Key. Total count: 6
CSI Missing Deployment Key Total count: 2
CSI Missing Identity Total count: 23
Fixed: CSI Missing Identity. Total count: 23
CSI Corrupt Identity Total count: 4
Fixed: CSI Corrupt Identity. Total count: 4
CSI Missing C Mark Total count: 31
Fixed: CSI Missing C Mark. Total count: 31
CSI C Mark Deployment Missing Total count: 2
CSI Located Replacement: Invalid (S256H) Total count: 13
CSI F Mark Value Wrong Total count: 1
Fixed: CSI F Mark Value Wrong. Total count: 1
CSI F Mark Missing Total count: 91
Fixed: CSI F Mark Missing. Total count: 91
CBS Registry Error Total count: 1
Unavailable repair files:
winsxs\manifests\amd64_system.data.oracleclient_b77a5c561934e089_6.1.7600.16385_none_800ff37184f818a9.manifest
There are a large variety of errors there - much more than we normally see. It makes me wonder what could have caused them all.
I suspect that the root cause is a problem with RAM.
You need to test your RAM with MemTest86+ - RAM - Test with Memtest86+ - run at least 3 full passes... Read more

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Windows 7 Ultimate 64 SP1
I?m getting Windows Update error 80073712
I ran the System Update Readiness Tool?did not fix the problem
I ran the Windows Update Diagnostic?did not fix the problem
I ran the Microsoft MrFixIt?It says it found the problem and fixed it but when I check I still have the problem whether I reboot or not.
I ran sfc /scannow?I get Windows Resource Protection could not perform the requested operation (yes, I ran as administrator)
I ran System Restore going back as far as I could...did not fix the problem
I tried using my Windows 7 install DVD but after checking compatibility it tells me: Your current version of Windows is more recent than the version you are trying to upgrade to. Windows cannot complete the upgrade.
I tried to deinstall the Windows 7 Service Pack 1 but because of this windows update error it says I?ve never ran Windows Update so it does not show the Windows 7 Service Pack 1 to deinstall.

What do I do now?

Answer:Windows Update error 80073712

an interesting error in the CheckSUR report...

Code:
Checking Packages
(f) CSI Unable to Query Store Version 0x00000002

According to the CBS log, you've had this problem for some time...

Code:
2013-06-05 08:11:37, Error CSI [email protected]/6/5:14:11:37.378 (F) d:\win7sp1_gdr\base\wcp\componentstore\storelayout.cpp(6636): Error STATUS_SXS_COMPONENT_STORE_CORRUPT originated in function ComponentStore::CRawStoreLayout::OpenCanonicalDataKey expression: (null)
[gle=0x80004005]
2013-06-05 08:11:39, Info CBS NonStart: Failed to get store. [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]

2013-07-01 15:09:08, Error CBS Failed to get offline CSI store. [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2013-08-18 09:30:03, Error CSI [email protected]/8/18:15:30:03.524 (F) d:\win7sp1_gdr\base\wcp\componentstore\storelayout.cpp(6636): Error STATUS_SXS_COMPONENT_STORE_CORRUPT originated in function ComponentStore::CRawStoreLayout::OpenCanonicalDataKey expression: (null)
[gle=0x80004005]
2013-08-18 09:30:03, Info CBS Failed to get CSI store. [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2013-08-18 09:30:03, Error CBS Failed to initialize store parameters with boot drive: and windows directory: [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2013-08-18 09:31:29, Info CSI 0000000a No store version format f... Read more

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Cannot run Windoze Update successfully on WIN 7 on an M58 Thenk Centre.  Error code 80073712 "Error 80073712 occurs when the Windowscomponent store is corrupt. The component store holds the files and informationthat's used to install updates. The System Update Readiness Tool checks andrepairs corrupt files and registry data. " I have downloaded and run the System Update readiness Tool.  No Joy.  I do not have a WIN 7 DVD. Any  suggestions?  

Answer:Windows Update error 80073712 on M58 WIN 7

I ran  "Checking System Update Readiness." Results as follows:Binary Version 6.1.7601.21645Package Version 13.02011-10-10 01:54Checking Windows Servicing PackagesChecking Package Manifests and CatalogsChecking Package WatchlistChecking Component WatchlistChecking PackagesChecking Component Store(f) CSI Manifest Missing 0x00000002 msil_system.security_b03f5f7f11d50a3a_6.1.7600.20659_none_59bd59fca437b8e4.manifest msil_system.security_b03f5f7f11d50a3a_6.1.7600.20659_none_59bd59fca437b8e4 (f) CSI Manifest Missing 0x00000002 msil_system.security_b03f5f7f11d50a3a_6.1.7600.16543_none_708a89228a90a5c1.manifest msil_system.security_b03f5f7f11d50a3a_6.1.7600.16543_none_708a89228a90a5c1 (f) CSI Payload File Missing 0x00000000 oleaut32.dll wow64_microsoft-windows-ole-automation_31bf3856ad364e35_6.1.7600.20685_none_23d3671e62a995e2 (f) CSI Payload File Missing 0x00000000 oleaut32.dll amd64_microsoft-windows-ole-automation_31bf3856ad364e35_6.1.7600.20685_none_197ebccc2e48d3e7 (f) CSI Payload File Missing 0x00000000 iecompat.dll amd64_microsoft-windows-ie-iecompat_31bf3856ad364e35_8.0.7600.16690_none_178ef5a8c1a9b7b0 Summary:Seconds executed: 398 Found 5 errors  CSI Manifest Missing Total count: 2  CSI Payload File Missing Total count: 3Unavailable repair files: winsxs\manifests\msil_system.security_b03f5f7f11d50a3a_6.1.7600.20659_none_5... Read more

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Hi All,

I am new to this forum and facing issues with windows updates. I have windows 7 ultimate 32 bit and the windows update are failing with error 80073712.

As per the steps defined in the forum, below are my details:
1. System Update Readiness Tool (SURT): I ran "Windows6.1-KB947821-v32-x86.msu" . looks like it ran successfully. gave no errors. Attaching the logs for your review.

2. SFC Scan: ran SFC as an admin and its failing with "Windows Resource Protection could not perform the requested operation."

3. Windows Update Error Codes: screenshot attached.

4. Log collection: All logs attached.

Plz let me know if you need additional information. Thanks for looking.

Answer:Windows Update error 80073712

From your CheckSUR log...

Code:
Checking Packages
(f) CSI Unable to Query Store Version 0x00000002
This probably indicates a major corruption of the COMPONENTS registry hive.
Have you attempted a System Restore back a few days??


I need to have a look at your COMPONENTS registry hive

Please copy the C:\Windows\System32\config\COMPONENTS file (no extension) to your desktop and then compress it - upload the compressed file to your favoured fileshare site (preferably Dropbox or OneDrive) and post a link.

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I know this is a PC forum, but I am at a loss other than calling Microsoft for this update problem that has been ongoing for almost a year now, so I'm hoping you can help. This 2008 R2 SP1 server fails to install any updates anymore. It used to be hit or miss, some would install and others wouldn't, but then it started failing on pretty much all updates, including just trying to update the Windows update components. The error code is 80073712. I want to send you the WindowsUpdate.log file along with the results of the checksur utility when I last ran it in May, but I'm currently getting an error when trying to upload the attachment to this ticket - 500 - Internal server error. Please let me know if there is another way to get the logs to you.

Just so you know, I haven't ran the checksur since May, but there isn't a newer version available, and it came back with the same results as the previous tool always did. Just 2 things that it finds, but never fixes. I thought maybe I could find them in the registry of another machine and copy them over, but that didn't work, the values were the same in the registry of both machines. I have also ran the sfc scan in the past and it doesn't find any problems. Below is the text of the checksur log in case I can't get the attachments to you today:

=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 25.0
2014-05-19 12:50
Checking Windows Servicing Packages
Checking Package Mani... Read more

Answer:Windows Update Error 80073712

I just noticed the file size limit for a zip is 8MB. My CBS.zip was 13MB. There were 5 cbspersist_.cab files all with dates in August. I will moved a couple out to get my filesize down. Let me know if you need the other cab files and I will upload them separately.

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Hello,

I am having trouble with Windows Update on my computer. One update refuses to be installed. Error code is 80073712 (ERROR_SXS_COMPONENT_STORE_CORRUPT).

I've downloaded and executed checkSUR tool and the generated log file is attached. Looks like I have a corrupted manifest file. Anyone knows how to fix it?

Thank you,

Jo?o Pedro

Answer:Windows update error 80073712

Code:
Unavailable repair files:
winsxs\manifests\x86_microsoft-windows-ncrypt-dll_31bf3856ad364e35_6.1.7601.22705_none_607b179c68f2dba6.manifest
I'll post a fix later for you.

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Hello all,

I am new to the forums so just want to say a quick hello and please excuse my lack of prior involvement.

I have been having this 80073712 update error when trying to update windows. Two files in particular are failing to install: KB2446710 and KB2478662 which I assume are playing a part. I have tried to install these from Microsoft's website without any success.

I have attached the CBS file.

I would be extremely grateful if anybody could kindly provide me with some much needed assistance, it would be extremely appreciated.

Answer:Windows Update Error: 80073712

CheckSUR appears to have crashed - without reporting what crashed it...

This appears to be the root problem...

Code:
2015-02-27 18:11:28, Info CSI 0000000a Component store has dirty flag; cannot create transactions against it at this time.
2015-02-27 18:11:28, Error CSI [email protected]/2/27:18:11:28.557 (F) d:\win7sp1_gdr\base\wcp\componentstore\csd_transact.cpp(3070): Store corruption detected in function CCSDirect::CreateTransaction expression: 0
RegistryCorruption on resource [40]"\Registry\Machine\COMPONENTS\\StoreDirty"[gle=0x80004005]
2015-02-27 18:11:29, Error CSI 0000000c (F) HRESULT_FROM_WIN32(14098) #234# from Windows::COM::CComponentStore::InternalTransact(...)[gle=0x80073712]
2015-02-27 18:11:29, Error CSI 0000000d (F) HRESULT_FROM_WIN32(14098) #232# from Windows::ServicingAPI::CCSITransaction::ICSITransaction_Commit(Flags = 22 (0x00000016), pSink = NULL, disp = 0, coldpatching = FALSE)[gle=0x80073712]
2015-02-27 18:11:29, Error CSI 0000000e (F) HRESULT_FROM_WIN32(14098) #231# 1768616 us from Windows::ServicingAPI::CCSITransaction_ICSITransaction::Commit(flags = 0x00000016, pSink = NULL, disp = 0)
[gle=0x80073712]
2015-02-27 18:11:29, Info CBS Scavenge: Failed to commit scavenging of CSI store. [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2015-02-27 18:11:29, Info CSI [email protected]/2/27:18:11:29.939 ... Read more

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I get the following message when I try to run windows Update:

"Install new Windows Update software"

When I hit install now, i get error 80073712

Upon running Windows Update readiness tool checksur.log shows 6 unfixed errors...

I have tried resetting the WU system, to no avail.. (reset_windows_update_full.bat)
SystemRestore is not really an option, this problem is an issue since a while...

sfc /scannow returns

Cannot repair member file [l:24{12}]"sdengin2.dll" of Microsoft-Windows-SafeDocs-Main, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch

How can I fix this w/o a reinstall?

Kind regards,

Maurice
---------------------------------
System Info:

Windows 7 Professional (x64) Service Pack 1 (build 7601)
Install Language: English (United States)
System Locale: English (United States)
Installed: 10/27/2011 10:55:53 AM

Board: Gigabyte Technology Co., Ltd. Z68X-UD3H-B3
Bus Clock: 100 megahertz
BIOS: Award Software International, Inc. F12 03/20/2012

3.30 gigahertz Intel Core i5-2500K

16368 Megabytes Usable Installed Memory

NVIDIA GeForce 9500 GT [Display adapter]

c: (NTFS on drive 0) 578.22 GB 433.69 GB free


Dual boot with Linux Mint

Answer:Windows Update error 80073712 - how to fix...

Tried this:

Go to Administrative Tools/Services, and stop the Windows Update service. Then go to the folder c:/Windows/SoftwareDistribution and delete all of the files and folders. Then go back to Services and restart the Windows Update service which will recreate all of those folders again. Then manually run the Update Service and everything should work.

No difference...

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My Win 7 PC kept re-installing the same updates over and over. When I looked at the update history, it looked like several updates failed, and then a few days later the five new updates (they came after the ones that failed) started reinstalling themselves over and over. I tried several troubleshooting steps found on various message boards (including all steps at the following: Unable to install updates in Windows Vista, Windows 7, Windows Server 2008 and Windows Server 2008 R2) , and now I can't even see my update history any more.

When I go to Windows update, it still gives error 80073712.

Ran SURT - prompted me to install Hotfix KB 947821, which I did.

sfc /scannow -- Windows Resource Protection could not perform the requested operation

Can't get sfc to run in safe mode either.

I tried repair install of W7SP1 from disk, but it gets to the step where it tries to download updates and then fails saying it needs to download updates and cannot.

Can anyone help me?

Answer:Windows cannot update - Error 80073712

First time I've ever seen that error in a CheckSUR log!...

Code:
Checking Component Store
(f) CSI Missing Root Key 0x00000002 HKLM\Components\CanonicalData\Deployments
I need to have a look at your COMPONENTS registry hive

Please copy the C:\Windows\System32\config\COMPONENTS file (no extension) to your desktop and then compress it - upload the compressed file to your favoured fileshare site (preferably Dropbox or OneDrive) and post a link.

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Hi , I have Windows update Error 80073712 ( i try to install KB2790113 and KB2726535 )

I try Microsoft Fix it , I try Windows Update Reset Component ( batch and manually ) .

I search for the Pendingfile.xml (some thread i read) but i dont find it ( I show hidden files )

When i try the SFC /Scannow I got a message they have some files cannot be repair .

Here the CheckSUR log

I cannot paste the log here they are too long so here the pastebin

CBS LOG - Pastebin.com

I dont know how to repair this files or replace , i hope someone will can help me
I scan for virus and spyware and get off all nasty thing found (toolbar )

I Have a Windows 7 Home Premimum 64 bit , SSD for primary HardDrive , I7 2630QM

Thanks in advance and sorry for my english

Answer:Windows update Error 80073712

Hi - and welcome

That's a lot of problems!
I make it 53 for a first fix - and almost certainly more to come later.

This will take some time - and may not work at the end because of other factors which the CheckSUR tool doesn't cover.

Back in about an hour, if I'm lucky - tomorrow, if not.

9 more replies
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Hi guys,

I am a new comer here. I am Indonesian so I hope you guys could understand my english.

So I am trying to update my windows but it keeps failing and reporting me with error code 80073712

I try to run the sfc /scannow but it doesn't work. It says:

"Windows Resource Protection could not perform the requested operation."

I try to run the Windows Update Readiness Tool Windows6.1 KB976932, it does not work.

The txt files at %windir%\logs\cbs\checkSUR.log reporting this:


=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 26.0
2015-05-27 18:33

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store
(f) CSI Missing Root Key 0x00000002 HKLM\Components\CanonicalData\Deployments

Summary:
Seconds executed: 44
Found 1 errors
CSI Missing Root Key Total count: 1

What does that mean? How to fix this thing?

Finally, I keep on searching for the fixes but some sites telling me to just do a repair install of my windows 7.

I try to do it, but somehow it doesn't want to continuing the process

"Setup can't continue. Restart computer and restart setup. When prompt try selecting getting latest installation updates"

FYI, i got my Windows 7 free copy from my campus, it called Dreamsparks or something likethat.

I hope any ... Read more

Answer:Windows Update Fail Error 80073712

The CheckSUR error is a fairly major one! Unless we get lucky, the chances are that you'll have to do a repair install to fix this.


I need to have a look at your COMPONENTS registry hive

Please copy the C:\Windows\System32\config\COMPONENTS file (no extension) to your desktop and then compress it - upload the compressed file to your favoured fileshare site (preferably Dropbox or OneDrive) and post a link.

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Hey So I've tried my hand in everything i can from windows update fix, windows.net fix, and so on. I was close to my solution from this:

Corrupt Windows Update KB3074543
But Noel's one drive file "neeaa.zip" does not exist

I've tried sfcscannow and still to no avail.

So the main problem is I cannot update KB3074543 and when i shutdown the computer it constantly tries to update something before completely shutting down. Please help.

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Hi,

Hoping someone can help me. I have been advised by Kestrel13 from the malware forum to start a thread here. I had some serious malware issues which have now been resolved as per the below link / thread in the malware forum.

http://forums.majorgeeks.com/showthread.php?p=1786364#post1786364

Unfortunately having resolved the malware issues I am now no longer able to run windows update.

Any help resolving this is greatly appreciated

Thanks
 

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I am running Windows 7 Professional x86 32bit and my machine is having severe problems with updating.


When I run Check for Updates I get the error Code 80073712. Looking at my Update History there is a long list of updates with several fails. However when I go to Installed Updates it is empty?


I have run SURT and attach CBS files. (I have removed one old large CbsPersist to suit the file size limit)



When I run sfc /scannow I get the error message 'Windows Resource Protection could not perform the requested operation.'
I have tried a host of fixes from Google searches but none have solved the problem. Hopefully this is enough info for you to assist.

Answer:Windows Update failing with error 80073712

I have just tried to manually add some recent updates which appeared successful in Update History but when I look at Installed Updates it is still empty.

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Hello,

Having a single issue with Windows Update. I have never had an issue with Windows 7 updating until this KB, i have even updated other items that show up but this just doesn't stick.

I am trying to update Security Update for Microsoft .NET Framework 3.5.1 on Windows 7 and Windows Server 2008 R2 SP1 for x64-based Systems (KB2972211)

When I update I receive:

The only optional update i have listed is for my builtin video card and it doesn't work either(no big deal).

When I run the SFC Scan I receive:


I would love to upload my CBS folder but it says it is too large to upload even after zipping.(any tips appreciated).

Thanks in advance,
~Fan

Answer:Windows Update KB2972211 error 80073712

Please follow the Windows Update Posting Instructions and post the requested data

If the file is too large (8MB compressed), remove the older CBSPersist cab files until the final file is below the limit - you can always post them separately after zipping them. (the forum doesn't allow the upload of bare CAB files, for a number of reasons)

Please also post the C:\Windows\windowsudpate.log file

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Hi,

I'm trying to apply the update KB3020369 but it always gives me the error 80073712.

I tried to fix it with the Fixit tool from Windows and the System Update Readiness tool but they didn't solve the problem. I have also used the System File Checker to repair damaged Windows files (the first time I used it, it found an error > CBS.log, the last time it didn't find anything).

I attach you an image from the CheckSUR.

Thank you in advance for your time.

Answer:Windows Update Error 80073712 with KB3020369

One of your problems is likely to be the number of Language packs you have installed.
MS recommend a maximum of 10 MUI Language packs be installed.

You have a large number of Missing Component Keys - I'm not an expert on these, so I'm going to call in the cavalry for this one.

Ignore this - wrong thread!

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Hi,

I am not able to check for updates.

When I attempted to run SFC, I got a message "Windows Resource Protection could not perform
the requested operation".

Please help!

Attachment 364331

Answer:Windows update error code 80073712

This is likely te source of your problem...

Code:
Checking Packages
(f) CSI Unable to Query Store Version 0x00000002
... from the CheckSUR.log file.

Your CBS data is very old- the latest date in the log file is 18 May!!


Open Event Viewer

click on theWindows logs entry in the left pane to expand it.

Now click on theApplication entry - wait while it loads.

Click on 'File'in the menu bar and select Save...

Save the file asAppevt.evtx

Repeat for theSystem log

then zip both,and upload them.

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I have corrupted files in my Winsxs/Manifests folder causing Windows update error. The log attached below contains info of the corrupted files. I need help in finding these proper files and how to replace them.

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Hey Everyone, new member here!

I've been reading this forum for years, but never had the need to ask a question myself until now... I'm hoping anyone can help me figure out what the heck is

wrong with my computer... I simply CANNOT use Microsoft Update! This has been the case for about a year I think, and I have never found a solution to it

and I have tried everything I read online and nothing will fix it....

Details:
- Windows 7 Home Premium 64bit
- Sony Vaio VPCF127FX (3 years old)
- Bitdefender Total Security 2013
- Disabled windows firewall/anti-virus/defender
Problems:
- When trying to 'check for updates', I always get this error:
And error occured while checking for new updates for your computer. Error(s) Found: Code 80073712
- Cannot Install Internet Explorer 9!!
Things I've tried:
- My computer cannot run/execute SFC utility in prompt. It always gives this error:
Windows Resource Protection could not perform the requested operation.
- I've tried Microsoft Fix it and it finds no problems
- I've tried the latest 'System Update and Readiness Tool'
- I'm confident it has nothing to do with bitdefender. Even so, I've disabled it and removed it to see if it was an issue and this problem is the same.

- Checking Windows Event Logs Gives This information:
Version=1
EventType=WindowsUpdateFailure
EventTime=130086362343763871
Consent=1
UploadTime=130086362344075871
ReportIdentifier=b749991f-94ce-11e2-8a62-544249158cdf
Response.BucketId=720737087
Response.BucketTable=5
R... Read more

Answer:Windows Update Error - 80073712 (For Over A Year!)

have you tried running SFC from safe mode. I never run it in normal mode.

6 more replies
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Hello,

I am working on a friends laptop and I am running into a wall. I am hoping someone here could possibly help me. To begin this is an HP Pavilion dv6 laptop running Windows 7 Home Premium 64Bit. The issue I am having is that I cannot run Windows Update no matter what I try. Initially I was receiving error 80004005 when running Install Update, but after SURT the error changed to 80073712. Both errors directed me to the same solutions and nothing seems to work.

I had been looking for answers and found these forums which directed me to Windows Update Posting Instructions. I went through all the steps and am still experiencing the same error 80073712 when attempting Windows Update.

Log and Screen Shot

Thank you to anyone willing to help because I am just flat out lost. =)

Don

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Hi Guys,

I've recently been having this update error code which i cant find out how to fix.
i have already run the sfc /scannow that has said nothing that has been disturbed, and also installed system update readiness tool for x64 "Windows6.1-KB947821-v34-x64.msu" was the file not sure if there are other versions, but after doing those it hasnt helped so i thought someone would know how to fix this.

i have attached my logs if they are required.

thanks in advance

Answer:Windows Update error Code 80073712

You have these problems showing in the CheckSUR scan...

Code:
Summary:
Seconds executed: 340
Found 127 errors
CSI Manifest Failed Catalog Check Total count: 1
CSI Payload File Missing Total count: 116
CBS MUM Corrupt Total count: 10

Unavailable repair files:
winsxs\manifests\x86_microsoft-windows-ie-ieproxy_31bf3856ad364e35_11.2.9600.17914_none_1630a909a76a65d6.manifest
servicing\packages\Package_104_for_KB3067505~31bf3856ad364e35~amd64~~6.1.1.3.mum
servicing\packages\Package_105_for_KB3067505~31bf3856ad364e35~amd64~~6.1.1.3.mum
servicing\packages\Package_106_for_KB3067505~31bf3856ad364e35~amd64~~6.1.1.3.mum
servicing\packages\Package_107_for_KB3067505~31bf3856ad364e35~amd64~~6.1.1.3.mum
servicing\packages\Package_108_for_KB3067505~31bf3856ad364e35~amd64~~6.1.1.3.mum
servicing\packages\Package_51_for_KB3067505~31bf3856ad364e35~amd64~~6.1.1.3.mum
servicing\packages\Package_52_for_KB3067505~31bf3856ad364e35~amd64~~6.1.1.3.mum
servicing\packages\Package_54_for_KB3067505~31bf3856ad364e35~amd64~~6.1.1.3.mum
servicing\packages\Package_79_for_KB3067505~31bf3856ad364e35~amd64~~6.1.1.3.mum
servicing\packages\Package_for_KB3072630_SP1~31bf3856ad364e35~amd64~~6.1.1.0.mum
servicing\packages\Package_104_for_KB3067505~31bf3856ad364e35~amd64~~6.1.1.3.cat
servicing\packages\Package_105_for_KB3067505~31bf3856ad364e35~amd64~~6.1.1.3.cat
servicing\packages\Package_106_for_KB3067505~31bf3856ad364e35~amd64~~6.1.1.3.cat
servicing\packages\Package_107_for_KB3067505~31bf3... Read more

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Hello,

I honestly don't know how long Windows Update has been like this on my system, I only noticed just the other day when trying to install Visual Studio Community 2015.

The error code for the update is: 80073712



The behavior of Windows Update is the same every time I open it after leaving it alone for a while:

1. I open Windows Update. It tells me there are some updates I should install (10 important, 2 optional).

2. I click Install updates. It takes about 30 seconds, then I see "The updates were successfully installed" with a green check and everything. Cool.

3. I close it then re-open Windows Update. Now says "Check for updates for your computer" with a red X. Not as cool.

4. I click Check for updates. About 10-20 seconds later it says "Windows could not search for new updates" and shows the error code 80073712.

5. I close the window and can repeat from step 1 indefinitely.



- I downloaded and installed the System Update Readiness Tool already.

- Running sfc /scannow in elevated command prompt simply shows Windows Resource Protection could not perform the requested operation. Nothing in the CBS log. Zip file of CBS folder (C:\Windows\logs\CBS) attached below.

CBS.zip

-It may help to know I have Service Pack 1 of Windows 7.



Help would be much appreciated. I would like to install several programs that seem to require a more updated version of Windows. Let me know if you need anything else from... Read more

Answer:Windows Update Error Code 80073712

Hi Xombifier,
Have you used a clean up utility, or registry cleaner.
Can you also
Check Windows update i would like to to know when you last successfully updated.?
and if you have a restore point prior to that date.
Roy

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Hi,
I have the error code 80073712 when trying to apply only updates KB3020369 and KB3020370.
I tried first the sfc /scannow command as admin but I forgot what it did so I retried running it afterwards and it told me to restart the laptop to fix something so that's what I did but the error remained there.
Then I retried running the command again and it found nothing.

So I searched the forums and microsoft websites and I downloaded the System Update Readiness Tool and it prompted me to install the Hotfix for Windows (KB947821) but it hanged at "Installing Hotfix for Windows (KB947821) (update 1 of 1)... " so I waited for half an hour then closed it. I retried doing it again, and it installed successfully, I restarted my laptop but the windows error was still there. I retried running the tool and it showed me the same thing that it want to apply the KB947821 hotfix so it did but then the windows update error was still unresolved.

I didn't attach the CBS log files because they're huge and one of them is really huge and it gets bigger with time and it gives me an error while copying it but I attached a screenshot of the folder.
Any help would be appreciated.
Thanks.

Answer:Windows Update Error Code 80073712

Pleasefollow the WindowsUpdate Posting Instructions and postthe requested data

If thefile is too large (8MB compressed), remove the older CBSPersist cab files untilthe final file is below the limit - you can always post them separately afterzipping them. (the forum doesn't allow the upload of bare CAB files, for anumber of reasons)

Pleasealso post the C:\Windows\windowsudpate.log file

7 more replies
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Hello, Running Windows 7 Ultimate, SP1.  This update, kb3083710, continues to fail.  I get error code 80073712.  Have tried windows update trouble shooter and system readiness tool, and manually installing, none of these solutions work.  
Any help would be greatly appreciated, thanks!
My checksur log gives me the following;
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 26.0
2015-11-10 09:48

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store
(f) CSI Manifest Failed Catalog Check
0x00000000 winsxs\Manifests\x86_microsoft-windows-ie-runtimeutilities_31bf3856ad364e35_11.2.9600.17633_none_cdc7f623e943beee.manifest
x86_microsoft-windows-ie-runtimeutilities_31bf3856ad364e35_11.2.9600.17633_none_cdc7f623e943beee

(f) CSI Manifest Failed Catalog Check
0x00000000 winsxs\Manifests\x86_microsoft-windows-ie-ielowutil_31bf3856ad364e35_11.2.9600.17633_none_8c9a57f0cdfa48d6.manifest
x86_microsoft-windows-ie-ielowutil_31bf3856ad364e35_11.2.9600.17633_none_8c9a57f0cdfa48d6

(f) CSI Manifest Failed Catalog Check
0x00000000 winsxs\Manifests\x86_microsoft-windows-ie-mshtmldac_31bf3856ad364e35_11.2.9600.17633_none_5e61ee6653dd5b13.manifest
x86_microsoft-windows-ie-mshtmldac_31bf3856ad364e35_11.2.9600.17633_none_5e61ee6653dd5b13

(f) CSI Manifest Failed Catalog Check
0x00000000 winsxs\M... Read more

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http://www.bleepingcomputer.com/forums/t/536436/windows-7-update-error-80073712/page-2
 
I have discovered that my Windows Update is refusing to search comes up with red x. I turned off System restore after Anti virus program detected win32 trojan virus. Programs of HP stopped working. Windows updates refuses to search. SFC scanner resource refuses to perform in both normal/safe modes.
 
 
DDS (Ver_2012-11-20.01) - NTFS_AMD64
Internet Explorer: 10.0.9200.16866
Run by Namastang at 3:14:34 on 2014-06-03
Microsoft Windows 7 Home Premium   6.1.7601.1.1252.1.1033.18.3003.1485 [GMT -7:00]
.
AV: Avira Desktop *Enabled/Updated* {4D041356-F94D-285F-8768-AAE50FA36859}
SP: Avira Desktop *Enabled/Updated* {F665F2B2-DF77-27D1-BDD8-9197742422E4}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
============== Running Processes ===============
.
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\svchost.exe -k GPSvcGroup
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Program Files\Realtek\Audio\HDA\RtkAudioService64.exe
C:\Program Files\Realtek\Audio\HDA\RAVBg64.exe
... Read more

Answer:Windows 7 Update error code 80073712

Hello and welcome to Bleeping Computer! I am HelpBot: an automated program designed to help the Bleeping Computer Staff better assist you! This message contains very important information, so please read through all of it before doing anything.
We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.
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***************************************************If you still need help, I would like you to post a Reply to this topic (click the "Add Reply" button in the lower right hand of t... Read more

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Hello to all. This is my first thread here in SevenForums. I have three updates that aren't installing. All of them report to as error code 80073712

PS don't suggest anything like repair install or a reinstall of Windows. This PC doesn't belong to me.

System Restore is turned off and no restore points are available for storage reasons.

Thanks to all who will help!

Attached: CBS.log and the photo of the three updates.

Answer:Windows Update Error Code 80073712

We need full data...

Please follow the Windows Update Posting Instructions and post the requested data

If the file is too large (8MB compressed), remove the older CBSPersist cab files until the final file is below the limit - you can always post them separately after zipping them. (the forum doesn't allow the upload of bare CAB files, for a number of reasons)

9 more replies
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Hi,

I've had this update issue going on for few weeks: Code 80073712.
Log files are attached.
Thank you.

Kind regards,

Answer:Windows update error code 80073712

Here's the errors from the CheckSUR...

Code:
Unavailable repair files:
servicing\packages\Package_1_for_KB2978120~31bf3856ad364e35~amd64~~6.1.1.0.mum
servicing\packages\Package_1_for_KB2978120~31bf3856ad364e35~amd64~~6.1.1.0.mum
servicing\packages\Package_2_for_KB2978120~31bf3856ad364e35~amd64~~6.1.1.0.mum
servicing\packages\Package_2_for_KB2978120~31bf3856ad364e35~amd64~~6.1.1.0.mum
servicing\packages\Package_4_for_KB2978120~31bf3856ad364e35~amd64~~6.1.1.0.mum
servicing\packages\Package_4_for_KB2978120~31bf3856ad364e35~amd64~~6.1.1.0.mum
servicing\packages\Package_for_KB2978120_SP1~31bf3856ad364e35~amd64~~6.1.1.0.mum
servicing\packages\Package_for_KB2978120_SP1~31bf3856ad364e35~amd64~~6.1.1.0.mum
servicing\packages\Package_for_KB2978120~31bf3856ad364e35~amd64~~6.1.1.0.mum
servicing\packages\Package_for_KB2978120~31bf3856ad364e35~amd64~~6.1.1.0.mum
servicing\packages\Package_1_for_KB2978120~31bf3856ad364e35~amd64~~6.1.1.0.cat
servicing\packages\Package_1_for_KB2978120~31bf3856ad364e35~amd64~~6.1.1.0.cat
servicing\packages\Package_2_for_KB2978120~31bf3856ad364e35~amd64~~6.1.1.0.cat
servicing\packages\Package_2_for_KB2978120~31bf3856ad364e35~amd64~~6.1.1.0.cat
servicing\packages\Package_4_for_KB2978120~31bf3856ad364e35~amd64~~6.1.1.0.cat
servicing\packages\Package_4_for_KB2978120~31bf3856ad364e35~amd64~~6.1.1.0.cat
servicing\packages\Package_for_KB2978120_SP1~31bf3856ad364e35~amd64~~6.1.1.0.cat
servicing\packages\Package_for_KB2978120_SP1~31bf3856ad364e35... Read more

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Hi,

I noticed the other day that my Windows 7 Professional PC had not had any Windows Updates since the end of August, so became curious as to why. On checking Windows Update, it came up with the error code above, and would not install any updates.

I checked the installed updates and there was one relating to Windows Defender KB915597, but I have since been able to download a more recent one from Defender itself after I disabled AVG.

I have perused the web at length to try to resolve this but still no luck, I have tried:-

1. Re-setting the Windows Update components
2. Running Windows6.1-KB947821-v33-x64.msu
3. sfc /scannow
4. chkdsk /f /r
5. Updating Windows from my MESH CD but it kept saying it could not install a newer Windows version
6. I then followed some steps running DSIM.exe from the CMD window

I have done as requested in your posting instructions and enclose my CBS.zip file. I also added my Belarc Advisor html file, and a Word document with screenshots in, in case they helps. I have had to remove the CbsPersist_xxx.cab files to get the zip file below 8Mb in size, but please let me know if you want me to send them separately.

I must advise that I have run some Registry Cleaners on this PC, and whilst investigating this issue, it seems the general consensus is not to use these. So I won't be anymore!

Look forward to hearing from someone, and thank you in advance for your help.

Cheers

Tim

Answer:Persistent Windows Update error - 80073712

try the following link and see if it helps ya out any:

Windows Update fails with error code 80073712 - Microsoft Community

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When I try to seek for updates in Windows Update, I get the error code 80073712. I have tried many solutions, like the System Update Readiness Tool from the microsoft website, but nothing helped.

Answer:Windows Update error code 80073712

Please follow the Windows Update Posting Instructions and post the requested data

If the file is too large (8MB compressed), remove the older CBSPersist cab files until the final file is below the limit - you can always post them separately after zipping them. (the forum doesn't allow the upload of bare CAB files, for a number of reasons)

Please also post the C:\Windows\windowsudpate.log file

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I was trying to upgrade to windows 8 Pro on my Lenovo G580, as I got my student license from my University. There started the problem, when trying to upgrade from the DVD (burnt ISO) the upgrade immediately sends "Setup failed to initialize the startup folder" error.

So after few searches, I found on lenovo website that I need to install all important updates first. That's where I found another problem, which is my thread about. I tried so many methods until I found this forum.

Few other problems I ran through while trying to fix it alone:
Updating seems like stuck at 0KB total, 0%, and returns the same error after a while.
Can't enter safe mode from F8, it gets stuck at some CPNP file while loading. However, I can enter the safe mode by choosing Safe Boot from Msconfig and restarting the system.
Running CHKDSK from CMD [Admin] gave "F Parameter not specified, running in read-only mode", and then runs normally.
Tried to download and install updates alone, they all fail when trying to install.
One of the times where the update readiness tool was running, my pc encountered BSoD. And once when I was scanning with malwarebytes.
SFC Scannow command scan returns that no violations in integrations where found.
Note: I just ran the SURT, it said installation successful after a while of running it!

Thanks in advance,

Rahmani

Answer:Windows 7 Update Fail, Error 80073712

Try to running chkdsk /r and sfc /scannow.
SFC /SCANNOW Command - System File Checker

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When I run Windows update I get the error 80073712. I also am getting errors when running the SFC scan. Says that it found errors but could not repair them. Attaching CBS log for review. I have tried to repair and do what I can but it is time to ask for help. Any help is greatly appreciated and thank you in advance!

Answer:Windows update failing error 80073712

I have run the System Update Readiness Tool (SURT) and still getting same result.

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I Have an issue installing an update from Windows Update. Every Time I Attempt To Install It It Fails And Shows The Error 80073712. Its a Security Update for Internet Explorer Flash Player for Windows 8.1 for x64-based Systems (KB3021953)Download size: 17.7 MB. I Don't Know What To Do, Can Anyone Help?

Answer:Windows Update Error 80073712 with KB3021953

See if this helps: https://support.microsoft.com/kb/957310/en-us

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If you are cannot download and install the Windows 8.1 Update via Windows Update, you can download and install this Windows 8.1 Update package from the Microsoft Download Center, if you get Error Code 80070020, 80073712 and 0x800f081f.
If Windows 8.1 Update KB2919355 still fails to install on a computer that is running Windows RT 8.1, Windows 8.1, or Windows Server 2012 R2 and you still receive Error 80073712, then download and install Update KB2969339 which has been released by Microsoft to fix this issue.
This issue occurs because a new component in update 2919355 contains a file version that is later than the file version that was already installed on the computer.

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I have an Acer Aspire Ethos laptop running Windows 7 Ultimate x64. SP1 is installed according to system properties (came installed).

Windows update was working fine until maybe June or May of this year.

I have tried a number of hotfixes, several microsoft fixit (automatic normal and aggressive runs), the sfc /scannow in admin CMD mode, and also uninstalled the last ten or so updates. I have also deleted the contents of the /Downloaded Installation Files/ within C:/Windows but that also did not fix the error.

Have also tried disabling my antivirus but that did not change anything, windows update will not self-update at all.

Nothing seems to work. Please help.

Below see a typical update attempt from the log (repeats almost every other day more or less the same.






Quote:
2012-08-27 13:31:58:097 1088 162c AU ## START ## AU: Search for updates
2012-08-27 13:31:58:097 1088 162c AU #########
2012-08-27 13:31:58:103 1088 162c AU <<## SUBMITTED ## AU: Search for updates [CallId = {DC5A4D0A-1B62-43F8-ABF1-BED8250E87B9}]
2012-08-27 13:31:58:580 1088 13d0 Agent *************
2012-08-27 13:31:58:580 1088 13d0 Agent ** START ** Agent: Finding updates [CallerId = AutomaticUpdates]
2012-08-27 13:31:58:580 1088 13d0 Agent *********
2012-08-27 13:31:58:580 1088 13d0 Agent * Online = Yes; Ignore download priority = No
2012-08-27 13:31:58:580 1088 13d0 Agent * Criteria = "IsInstalled=0 and DeploymentAction='Installation' or IsPresent=... Read more

Answer:Windows Update Self-update Fail Error 80073712

agreed. I am facing a similar problem as you. Help

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Hi,

I am having some issues with my windows update. It will not update at all. I am also unable to update my internet explorer.

Any help is appreciated. Please see attached logs and below code

Thanks

Regards




Code:

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-*****-*****-FYVQB
Windows Product Key Hash: BiGPTnEmebjLKyvsFO9OMYyy/gc=
Windows Product ID: 55041-008-1336017-86675
Windows Product ID Type: 6
Windows License Type: Volume MAK
Windows OS version: 6.1.7601.2.00010100.1.0.004
ID: {3AD4711B-834B-4D8B-A7D1-D1E6DF23B036}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Enterprise
Architecture: 0x00000000
Build lab: 7601.win7sp1_gdr.111118-2330
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: 2.0.48.0
OGAExec.exe Signed By: Microsoft
OGAAddin.dll Signed By: Microsoft
OGA Data-->
Office Status: 100 Genuine
Microsoft Office Enterprise 2007 - 100 Genuine
OGA ... Read more

Answer:Windows Update Issue - Error 80073712 will not update

Hello habeeb786 and welcome to the forums

Could you follow the instructions here please:

Windows Update Posting Instructions

Tom

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Hello,
I have been having some trouble with Windows update recently. My CheckSUR.log file says I'm missing 146 CSI Payload Files

I've attached both CBS and CheckSUR log files. Thanks for any help offered!

Answer:Windows update failure - error code 80073712

Here's the summary from your CheckSUR.log file...

Code:
Summary:
Seconds executed: 889
Found 146 errors
CSI Payload File Missing Total count: 146
This tome indicates that something serious interfered at the crucial time of an update install where the files were being relocated after a reboot - especially as SFC appears to find nothing amiss.

I'll post a fix protocol for the above errors later - but I wouldn't hold out too much hope of its being effective.

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My machine hasn't been able to update for a few weeks. Windows Update opens, but attempting to download "Security Update for Windows 7 for x64-based Systems (KB2585542)" fails with error code 80073712. There was a second update of the same sort that was also not working before; I eventually managed to get that update to complete by running Fixit in aggressive mode. Nothing I've done has helped with the remaining failure, though.

Let me know what other information I should provide. Thanks in advance.

Answer:Windows Update fails: error code 80073712

> It would greatly assist us if you would provide your System Specs please...
See snip below.
Attachment 196992
> Peruse the link below...

You receive error code "0x80073712" or the "Windows Features" dialog box is empty when you try to install updates or components in Windows 7 or in Windows Vista

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As the title says I have problem installing/updating this.
I've googled this problem and did the hotfix or windows readiness but still no problems were found or were to be fixed

I also did the SFC scan yet still no good.

I've included a screenshot of the error on the attachments and so with my CBS folder

There's really not much to say but that I have no clue what has happened with this update failure since all other updates have been successful. I also even tried the command on stopping the windows service and restarting it yet still no luck. This is my first time to post and actually I was going over the other threads with the same problem but then I found the posting instructions. So please please please help!

Oh yeah, the main reason is that, I want the free upgrade update on windows 10

Thank you!
Wy.

Answer:Windows Update Error Code 80073712 (kb976932) SP 1

I don't know if bumping is allowed but, bump pls

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Hi,

I trying to install updates into Windows 7 N Professional x64 and it failing on .NET Security update KB2973112.
I tried lot of things that Google offers, but nothing works.

Sfc /scannow reports no errors.
http://or.hu.cz/w7updateerr/CBS.zip
Since logs are quite big (32MB), I uploaded them on another place.

Thank you for your suggestions.

Answer:Windows 7: Update KB2973112 Error Code 80073712

You might have to delete the windows update catalog files and then run windows update again to reinstall the files for windows update. Doing this may help to resolve the issue. If not post back and we can take it from there.

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I have already tried the following fixes:

sfc /scannow
Ran fine and found no errors.

System Update Readiness Tool
Installation failed.

The following updates are not installing:

Security Update for Microsoft .NET Framework 3.5.1 on Windows 7 and Windows Server 2008 R2 SP1 for x64 based systems (KB2729452)

Security update for Windows 7 for x64 based Systems (KB2727528)

Update for Windows 7 for x64 based Systems (KB2750841)

I cannot do a system restore because this update error has been in place for a long time and i haven't noticed it. I also do not have a Windows 7 installation disc. my laptop did not come with one. Attached is my CBS log folder. Any help is appreciated!

Answer:Fixing Windows Update error code 80073712

You have a number of problems.

The essential problem is a corrupt SXS store....

Code:
Line 1123: 2013-04-03 22:53:06, Error CSI 0000000d (F) Unable to load manifest for component [ml:280{140},l:170{85}]"amd64_microsoft-windows-synceng_31bf3856ad364e35_6.1.7601.22119_none_1b1ccd926d92291f"[gle=0x80004005]
Line 1124: 2013-04-03 22:53:06, Error CSI [email protected]/4/4:02:53:06.932 (F) d:\win7sp1_gdr\base\wcp\componentstore\storelayout.cpp(2714): Store corruption detected in function ComponentStore::CRawStoreLayout::FetchManifestContent expression: 0
Line 1126: 2013-04-03 22:53:07, Error CSI 0000000f (F) HRESULT_FROM_WIN32(14098) #576# from Windows::ServicingAPI::CCSITransactionAnalysis_ICSIInventory::GetDeploymentInformation(flags = 0, class = ICSIINVENTORY_GET_DEPLOYMENT_INFORMATION_CLASS_CLOSURE (1), information = {dwFlags=00000000})
Line 1138: 2013-04-03 22:53:07, Error CBS Failed to process single phase execution. [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
Line 1276: 2013-04-03 22:53:37, Error CSI 00000014 (F) Unable to load manifest for component [ml:280{140},l:144{72}]"amd64_netfx-system_b03f5f7f11d50a3a_6.1.7601.17952_none_bf33cb67fdcbe468"[gle=0x80004005]
Line 1277: 2013-04-03 22:53:37, Error CSI [email protected]/4/4:02:53:37.296 (F) d:\win7sp1_gdr\base\wcp\componentstore\storelayout.cpp(2714): Store corruption dete... Read more

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I get this every time i try to install a security update for vista. What should i do?

Answer:Windows Update ecnountered an unknown error 80073712

Difficult one to solve

Start with system readiness tool

http://support.microsoft.com/kb/947821

Run it,restart the PC and try to update

what is the KB number of the security update?

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Hi,

Problem as in the subject. Sevenforums had a detailed to-do-before-posting-list for similar issues, did not see any similar details here?

For the record, I did run "DISM.exe /Online /Cleanup-Image /RestoreHealt" and "sfc /scannow" via cmd as admin and have those logs available if needed. E.g. the CbsPersist_xxx logs are 5*125mb.

Thanks for any help,
Robin

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So I have been attempting to run some windows updates on one our machines and can't seem to get past these error codes 80073712 and 8007371B. I ran the SURT and sfc however there was no change. I have attached the CBS log in 2 folders. Any help would be greatly appreciated.

Answer:Windows update error code 80073712 & 8007371B

There's the root of your problem (from the CheckSUR results)...

Code:
Checking Component Store
(f) CSI Missing Identity 0x00000000 appid lsi_scsi.in..anguagepack_31bf3856ad364e35_6.1.7600.16385_ff7e8c79d444d5f4
(f) CSI Missing Identity 0x00000000 appid usbport.inf_31bf3856ad364e35_6.1.7601.21692_bffae6357b300705
(f) CSI Missing Identity 0x00000000 appid wpdmtphw.inf_31bf3856ad364e35_6.1.7600.16385_f814e09b90be8a47
(f) CSI Missing Identity 0x00000000 appid usb.inf_31bf3856ad364e35_6.1.7600.20934_cb8d72b488bbd561
(f) CSI Missing Identity 0x00000000 appid prnlx00b.in..anguagepack_31bf3856ad364e35_6.1.7600.16385_7aa3b2dde9cbce41
(f) CSI Missing Identity 0x00000000 appid volume.inf-languagepack_31bf3856ad364e35_6.1.7600.16385_48794d465d46e7d3
(f) CSI Missing Identity 0x00000000 appid djsvs.inf-languagepack_31bf3856ad364e35_6.1.7600.16385_61fd692896fb3b5b
(f) CSI Missing Identity 0x00000000 appid bthspp.inf-languagepack_31bf3856ad364e35_6.1.7600.16385_4a7efe6408b9d2aa
(f) CSI Missing Identity 0x00000000 appid ksfilter.in..anguagepack_31bf3856ad364e35_6.1.7600.16385_078e6ebb3500fa3f
(f) CSI Missing Identity 0x00000000 appid microsoft-w..anguagepack_31bf3856ad364e35_6.1.7600.16385_796cc8ac6a6c4df2
(f) CSI Missing Identity 0x00000000 appid microsoft-w..anguagepack_31bf3856ad364e35_6.1.7600.16385_c04f444bc30c3f1d
(f) CSI Missing Identity 0x00000000 appid prnep004.in..anguagepack_31bf3856ad364e35_6.1.7600.16385_bd18186023b4eac8
(f) CSI Missing Identity 0x00000000 appid ... Read more

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Windows Update Failure - Error Code 80073712 . tried everything under the sky. forusm say abotu deleting the pending.xml file , but there is no such file under winsxs folder (windows\winsxs) . The os is VIsta X64 and if we go into windows update screen we see that all teh updates have failed to install. When we try to download the Windows Update Manager for vista x64 while copyign files it gives the same error code. We have even tried running sfc /scannow , it takes some time , completes the verification (100 %) and says that it found corrupt files but failed to reolve the issue. Please suggest..

Just to update we have also tried the following fix :

regsvr32 wuapi.dll
regsvr32 wuaueng.dll
regsvr32 wuaueng1.dll
regsvr32 wucltui.dll
regsvr32 wups.dll
regsvr32 wups2.dll
regsvr32 wuweb.dll

still no joy...
Sorry to keep on updating the post .... we have norton internet security on the system. we have not tried disabling the firewall before attempting to register the above files. however , we received no error messages while registering the files. we got confirmation after every file registration that the dll file has been registered successfully

Answer:Windows Update Failure - Error Code 80073712

I think there is no more step left in the course book .. hence no replies... no worries , i am making our friend run a factory image restore on the hard drive. Windows Mail as always gave me some hiccups while exporting the messages as it came up with an error which said that the external HDD where i was saving the file , was running out of space (Genius!!! , the external HDD has 195 GB of free space and the file we were copying is 296 MB ) or the messages are corrupt. I then had to turn off the UAC, copy the actual Windows Mail folder at a differet location on the HDD and change the file attributes and finally it got copied on the external drive manually(Microsoft should have had reasons to release Widnwos 7).... neways i thank all the viewers for passing by the post and pray to God that i resolve the issue as early as possible.

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I am unable to use WINDOWS UPDATE on my computer w/VISTA PREMIUM OS The
program search for updates then gives me the error message "unable to
update windows " #80073712. Also the dialog box to configure windows
update is blank (empty). CAN anyone help. I am new user I don't know
how to see your response unless you e-mail me? Thanks......

Answer:Windows Update Error 80073712 Vista Premium

check the very end of this thread for solution
http://www.microsoft.com/communities...e7e9d27076&p=1

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Hi Forum,
I tried to install last updates but failed... The code error is 80073712.
I ran different protocols and you'll find the following files with this link : Microsoft servicesCheckSur.log
WindowsUpdate.log
CBS.log
Components
You'll find below, the failed udpates list
Thanks in advance for your help

Answer:Windows Update fails : 80073712 code error

Please complete this tutorial so our expert can have a look at the logs.

Windows Update Posting Instructions

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Hi,

Like a few others I've seen on here having this problem I thought I would ask for some help!

Code 80073712. (KB2943357)

This update has been trying to install since August 2014 and I've tried many different methods and fixes but to no avail.
I've tried the SURT and SFC Scan as advised by other threads.

Below is a link to my CBS

Any help would be top notch.

Many thanks

Glen

Answer:Windows Update Error, Code 80073712. (KB2943357)

Here's the output of errors from the CheckSUR log...

Code:
Unavailable repair files:
winsxs\manifests\msil_system.runtime.serialization.resources_b77a5c561934e089_6.1.7601.22733_en-us_787b5545d9776103.manifest
winsxs\manifests\msil_smdiagnostics.resources_b77a5c561934e089_6.1.7601.18523_en-us_496526973f1e68f2.manifest
winsxs\manifests\amd64_microsoft-windows-wcfcorecomp.resources_31bf3856ad364e35_6.1.7601.22733_en-us_ff634b2369479517.manifest
winsxs\manifests\msil_system.runtime.serialization_b77a5c561934e089_6.1.7601.22733_none_bff6ca10b626f70a.manifest
winsxs\manifests\msil_system.identitymodel_b77a5c561934e089_6.1.7601.18523_none_f1b7e3b500b0dd75.manifest
winsxs\manifests\amd64_infocard.resources_b77a5c561934e089_6.1.7601.18523_en-us_1c3528fb3f63ae97.manifest
winsxs\manifests\amd64_microsoft-windows-wpfcorecomp.resources_31bf3856ad364e35_6.1.7601.18523_en-us_102e1681a6f8daa0.manifest
winsxs\manifests\msil_system.servicemodel.washosting_b77a5c561934e089_6.1.7601.22733_none_7b9fe117b7a77077.manifest
winsxs\manifests\msil_smsvchost.resources_b03f5f7f11d50a3a_6.1.7601.22733_en-us_b2b27b25e379631c.manifest
winsxs\manifests\msil_system.servicemodel_b77a5c561934e089_6.1.7601.22733_none_627b1e3960ee4846.manifest
winsxs\manifests\msil_smsvchost.resources_b03f5f7f11d50a3a_6.1.7601.18523_en-us_c97f21bfc9d2e96e.manifest
winsxs\manifests\msil_system.servicemodel.resources_b77a5c561934e089_6.1.7601.22733_en-us_0f4b4b63d0545797.manifest
winsxs\manifests\msil_microsoft.t... Read more

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**My post includes the error codes from step #3 and this dropbox link for CBS.zip file created in step #4 of the thread posting instructions (CBS.log was 90mb zipped, almost no compression, not sure if I did it wrong).... I've run SURT and also uploaded CBS & checkSUR.log files

https://www.dropbox.com/s/o0ahtlnoik3gd6v/CBS.zip?dl=0

Hello and thank you for reading and for any advice and help you can offer.

This thread is not for my system specs on my profile here but for another Laptop I have that my wife and I are giving to our 10 yr old son, at the end of the school year as a gift.

Here are the basic specs for the Laptop and OS with the problem:

Samsung NP-QX410 Laptop
Seagate 120G HDD
4G dram
Windows 7 Home Premium SP1

About 2 weeks ago we resurrected this Samsung Laptop from a bad Samsung HDD and temporarily replaced it with an older model Seagate 120gb HDD. Everything has been going smooth....until a week ago when I updated the BIOS using Samsung update to version 5. Also, I installed Ccleaner and ran that. These 2 actions may or may not have anything to do with the windows update issue....

I installed many windows updates over the course of 2 days before these last 2 actions. No problems, so I find that suspicious. Now, I have 5 Windows updates that just won't install after many attempts.

I've gone to support.microsoft and tried mr fixit. Also, I've tried sfc /scannow. no issues.

Everything otherwise seems ok with laptop. (I'm ordering an SSD to r... Read more

Answer:How do I correct the Windows update error 800B0100 & 80073712?

CheckSUR shows the following problems...

Code:
Unavailable repair files:
winsxs\manifests\amd64_microsoft-windows-r..s-regkeys-component_31bf3856ad364e35_7.1.7601.22947_none_7f90c927c288b059.manifest
winsxs\manifests\amd64_microsoft-windows-r..s-regkeys-component_31bf3856ad364e35_7.1.7601.18740_none_7f002870a9716207.manifest
winsxs\manifests\amd64_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_7.2.7601.18582_none_47658fe606346d38.manifest
winsxs\manifests\x86_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_7.2.7601.18582_none_eb46f4624dd6fc02.manifest
winsxs\manifests\amd64_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_7.2.7601.22787_none_47f430091f4d88dc.manifest
winsxs\manifests\x86_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_7.2.7601.22787_none_ebd5948566f017a6.manifest
servicing\packages\Package_102_for_KB3023607~31bf3856ad364e35~amd64~~6.1.1.0.mum
servicing\packages\Package_102_for_KB3023607~31bf3856ad364e35~amd64~~6.1.1.0.mum
servicing\packages\Package_103_for_KB3023607~31bf3856ad364e35~amd64~~6.1.1.0.mum
servicing\packages\Package_103_for_KB3023607~31bf3856ad364e35~amd64~~6.1.1.0.mum
servicing\packages\Package_104_for_KB3023607~31bf3856ad364e35~amd64~~6.1.1.0.mum
servicing\packages\Package_104_for_KB3023607~31bf3856ad364e35~amd64~~6.1.1.0.mum
servicing\packages\Package_105_for_KB3023607~31bf3856ad364e35~amd64~~6.1.1.0.mum
servicing\packages\Package_105_for_KB3023607~31bf3856ad364e35~amd64~~6.1.1.0.mum
s... Read more

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Hi,
I'm unable to use windows update. I keep getting error 80073212 regardless of what I try. Please see Grrr.txt for all troubleshooting done on this topic.
Thank you for any help!

Answer:Windows Update error 80073712, Unable to repair

I've added my DISM.log, CheckSUR.log, and WindowsUpdate.log, if that helps. Any help is appreciated.

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So I've been suffering a plethora of problems recently: to my computer randomly rebooting when I open Photoshop/open chrome/run MS security essentials all the way to the update failure when I hit install, any help would be appreciated. I like to solve problems 1 at a time however: so lets start with the update

Answer:Windows 7 update KB3019215 fail error 80073712

Please follow the Windows Update Posting Instructions and post the requested data

If the file is too large (8MB compressed), remove the older CBSPersist cab files until the final file is below the limit - you can always post them separately after zipping them. (the forum doesn't allow the upload of bare CAB files, for a number of reasons)

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Hello.

I've never posted before; I hope you can help me. But I'm not an advanced user therefore I might need some patient assistance, if possible.

Windows update is not succeeding. Getting error code 80073712 when trying to install the following updates:
KB3060716
KB3071756
KB3083992

However my Microsoft Security Essentials updates still install successfully from the Windows Update panel.

sfc /scannow for many months has been giving the following error: "Windows Resource Protection found corrupt files but was unable to fix some of them."

Some background information:
1. Sony Vaio laptop (2009)
2. Original operating system was Vista, but after purchase I upgraded to Win 7 Home Professional by using Sony's upgrade disk (2010)
3. Now running Win 7 Home Professional SP 1
4. Three years ago I replaced original HDD with a Crucial M4 SSD (128GB)
5. System Restore has not worked since SSD was installed, so I don't depend on it. Therefore every month or so I clone SSD in case of a major failure.
6. I rely on the computer for my photography and for more than 10 years' worth of Quicken data and for syncing iPhone and iPad with iTunes software
7. I have already hidden some of the Windows Updates that are notorious for causing false SFC errors (e.g., KB3035583 and KB3068708.

Attachment: Windows error code screenshot. But CBS zip file is too large (44MB for folder or 10MB for single text file).

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I get a Error Code 80073712 when i try to update my vista.

I have been all over google, and nothing works. Can anyone help?...
 

Answer:Windows Vista Update - Error Code 80073712

ComCool said:


I get a Error Code 80073712 when i try to update my vista.

I have been all over google, and nothing works. Can anyone help?... Click to expand...

I got the same thing. It's due to a firewall (your router) blocking it. I forget how to fix it since this happened a while ago, but if you click on HELP it will tell you how.
 

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Hi,

I have an update error code 80073712 with my windows 7 professional 32 bit system for few months. I tried sfc /scannow and also system update readiness tool to resolve the issue with no success. Also "windows feature turn on/off" is empty. Kindly help me to solve this problem.

Thanks, Best regards
AnupamAttachment 343203

Answer:Windows 7 Professional 32 bit update error code 80073712

Please follow the Windows Update Posting Instructions and post the requested data

If the file is too large (8MB compressed), remove the older CBSPersist cab files until the final file is below the limit - you can always post them separately after zipping them. (the forum doesn't allow the upload of bare CAB files, for a number of reasons)

We need the CBS.log file and the CheckSUR.log file particularly

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i allready install windows vista SP2 by windows updates, but the configures can't finished stuck at 3/3 with 0%...can anyone help me
i try all tool but still same problem..
error code 80073712

Answer:windows vista SP2 - update error code 80073712

Windows Update error code 80073712 => ERROR_SXS_COMPONENT_STORE_CORRUPT =>
Windows Update file corruption.
Run chkdsk c: /f . Reboot
Take ownership & then delete the following file : C:\windows\winsxs\pending.xml
Reinstall : WUA latest version.
Pls see Updating Windows Update Agent (Windows) & Error message when you try to install updates from the Windows Update or Microsoft Update Web site&#58; &#34;0x80073712&#34; for links and addl info.

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How can I fix this Error 80073712 by using the commonly known method of downloading and installing the Windows 8.1 Update through Windows Update. Any help!!

Answer:How to fix Windows Update Error 80073712 in Windows 8

It is quite possible that Component-Based Servicing manifest or some file needed by Windows Update is corrupted. Try some of these suggestions:
1] Run System File Checker to repair corrupted or damaged Windows files
In an elevated CMD type sfc /scannow and hit Enter.
2] Run the DISM tool
In an elevated CMD type DISM.exe /Online /Cleanup-image /Restorehealth and hit Enter.
3] Use the System Update Readiness tool to fix Windows corruption errors.
4] Run the Windows Update troubleshooter.
Hope something helps.

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Hi
In Windows 7, Windows auto Update not working (settings correct) and running auto update puts you to first 'Update Windows Updater (itself)' or similar...then the update falls over with error code 80073712

On a previous (now solved) thread on here by Avonic he advised that his solution to the problem was to visit Reg Edit and delete all values within the key HKLM\Software\Policies\Microsoft\Windows\Windows Update...Then he had downloaded and ran Microsoft Fix It 50202, trying deault settings first then the alternative of the 'aggressive' setting if default did not cure.

I have tried all of that including the 'aggressive' setting but still I get the same error code 80073712, so I have no solution as yet.
I have not been able to find out any info about this error code, what it means or suggests, and therefore how to fix my problem.

I do now wish that I had not moved to Windows 7! I was happy with XP, but was rather frightened off my the withdrawal of future support for XP by Microsoft.

Another snag is my long time friend scanner HP74400c will just not work with Win 7, there are no drivers for it it seems, and HP list the scanner as one of the many bits of kit that are not at all supported in Windows 7...i.e. 'buy something newer from us' (which I now won't do on principle!) seems to be the aim.

Can anyone offer me any assistance please?
Many thanks
Den
 

Answer:windows 7 auto updater not working error 80073712

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I have been unable to get windows updates to work properly for several years now, have failed to find any solution online to fix it thus far, and have wasted many many hours of my life on this

Currently I am getting error codes 80073712 and 643

I have attached a screenshot of the error message and the zip file of the logs

Many thanks in advance for any assistance, I would love for this to finally be resolved

Joe

Answer:Windows updates not working error codes 80073712 and 643

You appear to have some fairly major registry corruption.

I need to have a look at your COMPONENTS registry hive

Please copy the C:\Windows\System32\config\COMPONENTS file (no extension) to your desktop and then compress it - upload the compressed file to your favoured fileshare site (preferably Dropbox or OneDrive) and post a link.

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Hi all,

I am having a problem installing the above update. It will download to 11% and then instantly fails, never getting to the Installation phase. I have no problems downloading or installing any other updates.

I have run the System Readiness Tool

sfc/scannow reports some corrupted system files that it cannot fix

I've restarted several times with no change

I have not been able to attach the CBS log as when I try to upload it I get an error.

Answer:Cannot install Windows Update KB2972211 - Error Code 80073712

Please follow the Windows Update Posting Instructions and post the requested data
If the file is too large (8MB compressed), remove the older CBSPersist cab files until the final file is below the limit - you can always post them separately after zipping them. (the forum doesn't allow the upload of bare CAB files, for a number of reasons)

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I have been having problems installing the following Windows 7 (64 bit) updates in the past month:

Update KB3061518 - 5/12/15
Update KB3063858 - 6/9/15

Windows 7 Update error returns 80073712.

I have run sfc /scannow and the scan does not detect corrupt files. See attached scan file, which contains results before and after the attempted update.

I would appreciate some guidance on further troubleshooting.

Thanks.

Answer:Windows 7 Update error 80073712 on Updates KB3061518, KB3063858

Pleasefollow the WindowsUpdate Posting Instructions and postthe requested data

If thefile is too large (8MB compressed), remove the older CBSPersist cab files untilthe final file is below the limit - you can always post them separately afterzipping them. (the forum doesn't allow the upload of bare CAB files, for anumber of reasons)

Pleasealso post the C:\Windows\windowsudpate.log file

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Hi, 3 updates will not install no matter what I do. Have run SURT and Windows Update Diagnostic. I have attached screenshots of the error codes and update history. I have also attached the CheckSUR.log and CheckSur.persist.log files from the CBS file. The whole CBS file is too large to upload. Help would be very appreciated.

Answer:Windows 7 Pro update error codes: 80073712, 8024200D, 80070490.

I've seen a lot worse

Here's the problem-list from CheckSUR...

Code:
Unavailable repair files:
winsxs\manifests\x86_microsoft-windows-authentication-authui_31bf3856ad364e35_6.1.7601.22843_none_0e6300c36ce0e937.manifest
winsxs\manifests\x86_microsoft-windows-a..on-authui.resources_31bf3856ad364e35_6.1.7601.22843_en-us_8dec1b1b1482822e.manifest
winsxs\manifests\amd64_microsoft-windows-a..on-authui.resources_31bf3856ad364e35_6.1.7601.22843_en-us_ea0ab69eccdff364.manifest
winsxs\manifests\amd64_microsoft-windows-installer-engine_31bf3856ad364e35_6.1.7601.18637_none_618dcfbeca31e3f1.manifest
winsxs\manifests\wow64_microsoft-windows-installer-engine_31bf3856ad364e35_6.1.7601.18637_none_6be27a10fe92a5ec.manifest
winsxs\manifests\wow64_microsoft-windows-installer-engine_31bf3856ad364e35_6.1.7601.22843_none_6c5d47ae17bbf972.manifest
winsxs\manifests\amd64_microsoft-windows-installer-handler_31bf3856ad364e35_6.1.7601.22843_none_3d68a84c7ba605fb.manifest
winsxs\manifests\x86_microsoft-windows-installer-handler_31bf3856ad364e35_6.1.7601.22843_none_e14a0cc8c34894c5.manifest
winsxs\manifests\amd64_microsoft-windows-installer-engine_31bf3856ad364e35_6.1.7601.22843_none_62089d5be35b3777.manifest
winsxs\manifests\amd64_microsoft-windows-authentication-authui_31bf3856ad364e35_6.1.7601.22843_none_6a819c47253e5a6d.manifest
winsxs\manifests\amd64_microsoft-windows-lua_31bf3856ad364e35_6.1.7601.22843_none_04d87c628ca1e3ee.manifest
servicing\packages\Package_40_for_KB3008627~31b... Read more

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Is there any advise to solve this problem?
Thanks in advance!

Regards, Gert

Answer:Windows Update KB2972211 fails, Error Code 80073712

You have some major problems - but they all appear to be from a single update...

Code:
Seconds executed: 2314
Found 438 errors
CSI Manifest All Zeros Total count: 420
CBS MUM Corrupt Total count: 9
CBS Catalog Corrupt Total count: 9
I'll see if I can workout a fix protocol for you - back soon.

9 more replies
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Hey folks,

I have a laptop computer that is built by Sony and the model is a VAIO VGN-NW225F laptop computer running Windows 7 Home Premium edition SP1.

When I attempted to check for updates in this machine, it gives me an error saying that it "could not check for updates automatically". In addition, it gives me an error code of 80073712.

I've checked that computer for spyware/malware - but there was none. I also defragged the hard drive, but the problem persisted.

I've tried to do the SFC scan, but when I attempt to do that scan (and this was ran under administrator), the error message pops up saying that "Windows Resource Protection could not perform the requested operation".

Although I didn't run the SFC scan under "safe mode" (yet), I wanted to know how can I fix this problem from re-occurring?

Answer:Windows Update encountered an unknown error - code 80073712

Hi, have you tried running the update readiness tool Windows Update error 80073712 - Windows Help

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Hi,

So a little background. I've been unable to get a successful windows update for probably 2 years. Possibly longer. Numerous times I've sat down and spent a few days trying to resolve it and then given up and moved on, but I'm having other issues currently that I'd like to fix and thought I would try and start with this one in case correcting it may help in the other issues.
This is an aging installation, I believe initially installed in 2009
I no longer have the Windows Ult 64 installation disc, so I do not have the recovery options from disc, nor can I re-install
I plan to build a whole new system in the next year (waiting on the new processor families), so I'm trying to stretch this system out until that occurs

I've run SURT
SFC does not work (I believe this is likely the root of my problems). CSI Unable to Query Store Version 0x00000002
Windows Update error 80073712
https://dl.dropboxusercontent.com/u/91154371/CBS.zip

Also. Malwarebytes is scanning my system as I type this, and I ran "CHKDSK C: /R" earlier tonight.

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I am at a lost. I've been avoiding updating the SP1 for months. Today, I finally decided to figure out the issue. I have run the Update Troubleshooter. The Readiness tool and checksur.

I'm getting the error code: 80073712
I found out that means the Component Store is corrupt.

Here is the CBS file:

Attachment 258339

The CheckSUR says I am missing:
(f) CSI Payload File Missing 0x00000000 efisys.bin amd64_microsoft-windows-b..ironment-dvd-efisys_31bf3856ad364e35_6.1.7601.17514_none_c0c6eceaf97c4827
(f) CSI Payload File Missing 0x00000000 System.Data.Services.Design.dll x86_netfx35linq-system.data.services.design_31bf3856ad364e35_6.1.7601.17514_none_fbd7ac850c4fad9b


I am lost as to how to find those files and how to fix the corruption. My Windows 7 was installed when I purchased the laptop. I'm sure I have a backup disk somewhere, but I would have to find it. I would prefer not to have to install or reinstall if it is possible to fix it.

I appreciate any help.

Answer:Windows 7 Sp1 update- error 80073712 CSI Payload File Missing

No worries - we'll provide any files required. (say he, hopefully!)
Back in a few minutes, with any luck.

9 more replies
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I keep getting Update Failed error with the following codes:

Code 800F0900 (unknown error)
Code 80073712 (unknown error)

The updates are for:
Cumulative Security Update for Internet Explorer 10 for Windows 7 Service Pack 1 for x64-based Systems (KB2879017)
and
Update for Windows 7 for x64-based Systems (KB2882822)

I had the same issue with .Net Framework updates, but uninstalling with a .Net full removal tool then re-installing did the trick there.

So far I've tried manually installing the updates, running WindowsUpdateDiagnostic, running Tweaking.com Windows Repair (All in One), Microsoft FixIt. None of these have helped and am a loss.

I've included the CBS files as well as the SFCFix.txt to this post. Any suggestions on what to do next? Let me know if you need more info...

Thanks!

Answer:Windows Update Fail - Error Codes 800F0900 and 80073712

You have a LOT of errors there!
Here's the SFCFix summary...
AutoAnalysis::

Code:
SUMMARY: Some corruptions could not be fixed automatically and others were
unimportant. Seek advice from helper or sysnative.com.
CBS & SFC total detected corruption count: 8

CBS & SFC total unimportant corruption count: 0
CBS & SFC total fixed corruption count: 0
SURT total detected corruption count: 98
SURT total unimportant corruption count: 2
SURT total fixed corruption count: 0
AutoAnalysis:: directive completed successfully.

I'll post a first-fix protocol later, and we'll see how it goes.

9 more replies
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Hi, I have encountered an update error while updating my new pc and I would like to have a solution.

I downloaded the SURT and installed the hotfix, did the SFC scan as an administrator, tried to do a repair install and failed. The repair install itself cannot be accomplished.

Before I tried updating, I've installed Steam and Origin along with several games through them. I then installed Audacity sound editor and Nexus Mod Manager, a trusted program for modding games like Skyrim.

I've also installed Firefox, which froze my computer twice, leading to forced shut downs by power button which probably is the source of some levels of corruption.

I have attached the MGADIAG report, CBS folder and relevant images to this post.

MGADIAG report:

Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-R4FJQ-G648D-QY4WM
Windows Product Key Hash: EjrbHEoRTBuVdyc6gtrx+TwwfvY=
Windows Product ID: 00359-OEM-8704556-55797
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {2C5676DF-5C37-45A5-819B-6E00232DD07D}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.140303-2144
TTS Error:
Validation Diagnostic:
R... Read more

Answer:Windows 7 Home Premium 64bit update error 80073712

The CBS.zip file you uploaded appears to be corrupt - please re-create a new version and upload that.

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Hi there,

When I run windows update I receive a few errors, along with numerous failed updates.

I have attached my zipped CBS folder and a screenshot in the below link, as the CBS folder was too large to attach.

https://onedrive.live.com/?cid=B85F8...81CC1FE97A!160

Hope someone can help!
Many Thanks

Answer:Windows update error codes, 800B0100, 80073712, 8024200D

While I take a look at your CBS logs, please also upload your C:\windows\windowsupdate.log file - it'll tell me which updates have which problem.

4 more replies
Relevance 82.82%

A couple of weeks ago I got error messages from Security Essentials when restarting a PC (Win7/32, SP1). I could not uninstall the program using the Control Panel, so I used the FixIt-utility from Microsoft.
This made things worse.
I am not able to run Windows Update anymore (error code: 80073712 ? Windows could not search for new updates).
There are no system restore dates going back before I started having the problems two weeks ago.
When running sfc /scannow (as admin) I get the following error message:
Windows Resource Protection could not perform the requested operation.
Tried the same function using the Win 7 (SP1) install disk. Get the following error:
There is a system repair pending which requires reboot to complete.
Restarted several times with the same results.
Since SFC was not working I tried to do a repair install. During the compatibility check I got this message:
Windows needs to be restarted so necessary changes to system files can be made before continuing.
I have tried several reboots and also checked for a pending.xml file. Nothing.
Any suggestions/ideas? It is a standard PC I use for Office apps.

Answer:Update error 80073712, SFC not working, cannot update Win7

Hello asiaviking and welcome to the forums

Command Prompt

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own. Click on the Start button and in the search box, type Command Prompt
When you see Command Prompt on the list, right-click on it and select Run as administrator
When command prompt opens, copy and paste the following commands into it, press enter after each

dism /image:C:\ /cleanup-image /revertpendingactions
Right-click on the Command Prompt window and click Select All, this will invert all of the colours by selecting the text, now press enter. All of this text is now copied.
Paste (Ctrl+V) it into your next post please.
Can you also post the requested data please?

Windows Update Posting Instructions

Tom

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I'm not completely sure what's causing this issue, as it seemingly appeared out of the blue. However, a few weeks prior I had a new hard drive installed and transferred my existing OS and documents etc (everything) across onto it using Acronis, so I'm thinking that it could be a hard drive failure, or the beginning of one.

Anybody got any ideas?

Answer:Windows Update fails, error messages 800F0826, 80070002, 80073712

Pleasefollow the WindowsUpdate Posting Instructions and post the requested data

3 more replies
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Hey all,

Ive gone to print a bunch of photos, usually print preview pops up, i select the style I want to print out, 1 pic per page, 4 pics per page or wallet size etc etc.

But its completely gone!
My pc is HP Touchsmart 610a, i5, windows 7 ulitmate, about 3yrs old now

Have never had this issue before. I uninstalled my old printer about 3 weeks ago, was a HP photosmart.
And now have a Canon Pixmar MG6460 since then. I have printed plenty on it, but not many photos, but last time, print preview was working like normal

I have a Acer i7 notebook on W8.1, the same Canon printer is set up on the notebook over a shared network & print preview works normal just as it should.

I did a system check via SFC.exe, system file checker tool, my pc came up fine, no issues at all.
I managed to find & make sure that the box for 'show print preview' was checked, but after checking the box, preview still is a no go

anyother issue im having is with windows help... i click the Question mark & get this error, every single time....


I found a fix for it via a microsoft, but that supposed fix did nothing.

any have idea ideas or dealt with either of these issues?

Answer:Print Preview not working & Windows Help feature error - help

no ones got either of these issues? help?

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HelloI'm having a problem with Windows 10 pro installing Window updates. Every-time I try to update from Windows 10, 1511 build (OS10586.839), to the latest build, I get this error message "Feature update to Windows 10, version 1607 - Error 0x800700c1".  This happens when it's at around 33% windows install and it just kicks me back to the desktop with a message telling me that it's failed to install. I really don't want to go through a whole windows reinstall and was hoping someone here could suggest something that might be wrong. Thanks!

Answer:Feature update to Windows 10, version 1607 - Error 0x800700c1

No quick answer.  Have yu already looked over this:https://technet.microsoft.com/en-us/windows/release-info.aspxThat will lead to:https://technet.microsoft.com/itpro/windows/manage/waas-quick-startThat link  has important information about how and when to update a Windows 10 version you are using. As mentioned in the article, extensive documentation about how it works gets to be just too much. One needs to select just which updates are needed.Here is what I understand. If you want everything, you need to have the last release of Windows 10. Look at the video, if you have not already. 

2 more replies
Relevance 75.85%

HelloI'm having a problem with Windows 10 pro installing Window updates. Every-time I try to update from Windows 10, 1511 build (OS10586.839), to the latest build, I get this error message "Feature update to Windows 10, version 1607 - Error 0x800700c1".  This happens when it's at around 33% windows install and it just kicks me back to the desktop with a message telling me that it's failed to install. I really don't want to go through a whole windows reinstall and was hoping someone here could suggest something that might be wrong. Thanks!

Answer:Feature update to Windows 10, version 1607 - Error 0x800700c1

No quick answer.  Have yu already looked over this:https://technet.microsoft.com/en-us/windows/release-info.aspxThat will lead to:https://technet.microsoft.com/itpro/windows/manage/waas-quick-startThat link  has important information about how and when to update a Windows 10 version you are using. As mentioned in the article, extensive documentation about how it works gets to be just too much. One needs to select just which updates are needed.Here is what I understand. If you want everything, you need to have the last release of Windows 10. Look at the video, if you have not already. 

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when downloading it stop and error pop up

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