Computer Support Forum

Windows 7 Update fails to update when running updates

Question: Windows 7 Update fails to update when running updates

After installing Windows 7 Home Premium Upgrade on a new seagate 320 g hdd on a Toshiba L300 Laptop with 32 bit that had Vista with latest SP on a 120gb hdd.then installing the sp1, the windows updater will not download and install updates. As it was I had to manually download the sp1 to a flash drive from my desktop and put it on the laptop. No problems there, but was hoping it would solve the Update problem, but didn't. I get the "Fail" error codes. 1. 80070570 and 2. 8007001F. I have 52+ KB updates and not one of them will download and install. Called MS help and for two days they had me try different things. They even took control of the computer and couldn't figure it out. I checked memory and did a chkdsk on the new HDD. In desperation for trouble shooting I put the Vista HHD back in and ran updates with no problems at all then I reinstalled the 320 G HHD. I didn't have a BSOD at all. But I downloaded and installed Microsoft Security Essentials and when I did that I would get the BSOD for what ever reason. I had a hard time getting it uninstalled because as soon as you would start windows, within a few seconds I would get the BSOD. When I finally got the Security Essentials uninstalled the BSOD Went away. Have no Idea what one had to do with the other. I just want to get the updater to work. Any Help

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Preferred Solution: Windows 7 Update fails to update when running updates

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link (This link will automatically start a download of Reimage that you can save to your computer.)

Answer: Windows 7 Update fails to update when running updates


After installing Windows 7 Home Premium Upgrade on a new seagate 320 g hdd on a Toshiba L300 Laptop with 32 bit


That makes zero sense.

one thing at a time.

Which computer do you want to install Win 7 on?

Do you have license?

One license = 1 machine.
1 machine = 1 license.

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Recently I have been having issues with Windows Update. There are Three updates that I cannot install whether it be through Windows Update or downloading them manually from the Microsoft Website.

The update codes are:

KB2984976 &

When trying to update through Windows Update, I get the error codes 800B0100 & 80073712. Although when I try to install them by getting the updates from the website manually, it notifies me that the updates don't apply to my system even though they're for Winows 7. I am still able to install definition updates and another XML update worked, but not these Three. I have run DISM to attempt to restore PC health which does not even run, I also have run sfc/scannow now multiple times but it always reports that it "was unable to fix some of them"

I followed all the instructions in the posting thread and in the attachment section it says the max file size for a zip folder is 8MB although my CBS log is 20MB, what should I do? My version is Windows 7 64 Bit Home Premium.

Thanks in advance.

Answer:Windows Update fails with certain updates only

Please follow the Windows Update Posting Instructions and post the requested data
If the file is too large (8MB compressed), remove the older CBSPersist cab files until the final file is below the limit - you can always post them separately after zipping them. (the forum doesn't allow the upload of bare CAB files, for a number of reasons) Alternatively, upload the full set to your favoured fileshare site (preferably DropBox or OneDrive) and post a link.

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as topic title says...

I have run out of ideas, how to fix this, if possible.

Already tried these:

- SURT (comes out clean, log shows no errors)
- SFC (the same as above)

Fatal errors in windowsupdate.log:

2016-04-02 10:46:38:159 284 17ac Handler FATAL: UH: 0x80070490: EvaluateApplicability failed in CCbs::EvaluateApplicability
2016-04-02 10:46:38:721 284 17ac Agent WARNING: Failed to evaluate Installed rule, updateId = {F9164872-3E27-4410-B4FC-038814549BB1}.105, hr = 80070490
2016-04-02 10:47:00:449 284 17ac Handler FATAL: UH: 0x80070490: EvaluateApplicability failed in CCbs::EvaluateApplicability
which corresponds to this in CBS.log:

2016-04-02 10:47:00, Info CBS Failed to find package from aggreated XML string, package: Package_for_KB976933~31bf3856ad364e35~amd64~fr-FR~6.1.7601.17514 [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2016-04-02 10:47:00, Info CBS Failed to find package from deployment update [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2016-04-02 10:47:00, Error CBS Failed to check whether package is partially installed, package: Windows7SP1-KB976933~31bf3856ad364e35~amd64~~ [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2016-04-02 10:47:00, Info CBS Failed to evaluate external applicability for package update: 976933-0_neutral_PACKAGE [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2016-04-02 10:47:00, Error ... Read more

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Hi guys

There seems to be a problem with my windows update. It downloads the necessary updates with no problem but as soon as it start to install it, it gives me a failed message. No error codes nothing, just failed. Did anyone experience this and know what the solution could be?

(See the attached image for the error.)

PS: It's not only the case with SP3 it happened even before SP3 was released.


Answer:Windows update fails after downloading updates.

Try Re-registering the Windows Update DLL with the commands below

Click Start, click Run, type cmd, and then click OK.
Type or copy and paste the following commands. Press ENTER after each command.
regsvr32 wuapi.dll
regsvr32 wuaueng.dll
regsvr32 atl.dll
regsvr32 wucltui.dll
regsvr32 wups.dll
regsvr32 wuaueng1.dll
regsvr32 wucltui.dll
regsvr32 wups.dll
regsvr32 wuweb.dll
regsvr32 wups2.dll
regsvr32 msxml.dll
regsvr32 msxml3.dll
regsvr32 msxml2.dll
regsvr32 qmgr.dll
regsvr32 qmgrprxy.dll

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I'm using Windows 8 x64. I have Windows Update disabled for automatic updates, so it only updates when I manually check for them (in case that matters). It finds the updates, installs them and asks me to restart. Usually, it says underneath "Updates were installed: [date] (Failed)". When I restart, I check it back and the (Failed) is usually gone. However, when I see Update History is shows that a few of them have failed.

As far as I can tell, I can't re-download them. I don't even know if these are important updates or not. I don't know if they failed to download or to install. All other programs that I use are able to update properly, how is it that the newest Microsoft OS gets about 1/4 of its updates wrong?

This computer had a full system reset just a few days ago (the 22nd), and on the day I resetted I did an update, and already on that day it failed one update. So I know it's not due to programs conflicts, because at the time I had maybe Firefox and Dropbox installed, nothing more. Also I have no 3rd party Anti-Virus/Firewall, I rely on Windows Defender.

Answer:Windows Update always fails a few updates for no reason

Is this an update, fresh install, or pre-installed on your system?

Fixing oner or more of your failed updates may release the others as well, i see one of your updates requires you to download and run a particular file when it fails through windows update the file is delmigprov.exe

This is from the Microsoft website:
run delmigprov.exe to resolve an issue that could prevent Windows8-RT-KB2756872-x64.msu from being installed.

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I am having problems with Windows 7 performing updates. Failures outweigh successes. Virtually nothing will update. I have performed individual manual updates on all the problem updates and it goes thru the process or creating a restore point and then the progress bar shows it installing. It then reports a failure and the failure code is always the same - 8007371B. The updates which fail are: KB2467659, KB2443685, KB 2447568, KB2416400 and successes are KB2416472, KB947821, KB915597.

I have tried the using the System Update Readiness Tool and no errors were reported.

Tried Microsoft Fix it 50202 and manual reset windows update components.

I have tried re-registering DLL with no positive results.

I went to Dell who said they didn?t have the expertise to fix the problem and referred me to their business partner ? Gizmo ? who guarantee ?No Fix No Fee?. Gizmo spent about two hours and gave up and said re-install.

My research on the WEB and thoughout this site have come up with many hints/possible solutions but I have drawn a blank.

I have attached the window log files CBS Attachment 129465

Can anyone help? I don't really want to go down the path of a reinstall.



Answer:Windows 7 Update Continually Fails on Certain Updates

Go to history and make sure that they are not already installed
Make sure that the updates are applicable to your system and software.

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Hey guys,
I am having this problem quite a long time now. Whenever I want to install updates from windows update in order to be able to upgrade from Windows 8 to 8.1, it shows me message while rebooting: Failure configuring Windows updates, Reverting changes, Do not turn off your computer. Then showing me couple of these multiple times:
and yes, you guessed it, I am once again where I started. I tried literally everything I found on the internet, and nothing ever worked. I just want to upgrade to Windows 8.1(which I can't aswell but I think the reason why, is Windows Update). My last chance is reinstalling Windows but I would like to solve this with different option. Thank you for any tips or anything that could eventually lead to solving this problem of mine.

Answer:Windows update fails to install updates

This is a BSOD problem. Please create a topic over there and include reports needed with your report.

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I had this problem before in Oct. 2006 with my computer at home and put drivecleaner 2006 on it and it corrected the problem. Now my symantec and pestpatrol caught it as spyware and and all and I'm kind of confussed on where to put it back on my computer or not! Any advice. I have Window XP Pro.

Answer:Windows Updates Fails To Update With No Error Codes.

Drive Cleaner is a program that displays exaggerated reports of security and privacy risks on your computer. Before you can fix these risks, though, the program requires you to purchase the commercial version of the software. Due to this Symantec labels this program a security risk. A screenshot of this program can be seen below.How To Remove Drivecleaner 2006

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I have created the Senslogn Registry, deleted SoftwareDistribution, Edb.log, Catroot2, Checked all services, Checked the Registry Key "NoWindowsUpdate" I have been spending hours trying to fix 0x80240020. I need to have someone tell me what the problem could be, I am an administrator running Windows XP Pro SP2

Answer:Help with 0x80240020 Windows Update fails to Install Updates

Please help.

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I just downloaded 102 updates for Windows and Office it is approximately 600MB and above. After downloading, some updates maybe, 23 failed to install and 3 were said to be not needed. And I restarted my PC, after restarting, Windows Update prompts me to install the remaining updates which is not installed for the first time. Then It installs the 90% then restarts the machine, after restarting the remaining not installed updates installs successfully. What maybe the cause of that problem?

Sorry for the English. I'm Filipino

Answer:Windows Update fails to install updates for first time

Please follow the Windows Update Posting Instructions and post the requested data
If the file is too large (8MB compressed), remove the older CBSPersist cab files until the final file is below the limit - you can always post them separately after zipping them. (the forum doesn't allow the upload of bare CAB files, for a number of reasons)

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I usally do not have very good internet connection. So, I wait until I do at another location and manually check for Windows Updates. However, this time I seem to be getting a strang error. HP assisant says that the updates are completed, yet I am getting an x on downloading and updates.I have not updated this machine since october of last year. There is no way that it is completed. I do have solid internet connection.thanks ahead for your help.

Answer:Windows Update fails at Downloading messages and updates def...

@Andrew16 Printer Website Support Driver Page:HP ENVY x360 - m6-w103dx (ENERGY STAR) The posted image indicates that the dowloads and installs have failed (X). Try the following:   Remove and Replace the HP Support Assistant Uninstall HP Support Assistant from Control Panel > icon view > Programs and FeaturesRestart the computer and log inDownload and install a fresh copy of the HP Support AssistantDownload PageHP Support Assistant If you have ?Admin? control, you may highlight the package and ?double-click? to install it, else Right-Click, Select run as Administrator and install. Restart the computer and log in Try running the HP Support Assistant again  If no joy, see the following for help:   HP PCs - Troubleshooting HP Support Assistant (Windows 10, 8) More information:HP PCs - Troubleshooting HP Support Assistant (Windows 7)HP PCs - Resolving Slow System Performance (Windows 8) HP PCs - Using HP Support Assistant (Windows 10, 8, 7)HP Support Assistant 8.0 - Technical white paper If still no joy: Set HP Support Assistant to "Notify" only (no download or install) Run the HPSA program and try to get a list of potential Updates If the list completes, use that list as a reference:Open your computer's Driver page > Download and manually install each driverRestart the computer and log in  (some updates may require you Restart after that particular update)&nb... Read more

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I have been to Microsoft board trying to fix the windows update. Every month it is a new KB # and it still won't updates these. Other updates have been updated. I went through all the troubleshooting methods which did not work. The last one on the troubleshooting method is to refresh the OS and some other options in recovery.Windows 10 upgraded from Windows 8.1Dell Inspiron 15 3542December and January Cumulative Updates will not install, fails every time. It's been failing at 8% and some at 18% then goes to 100% and says it failed.Others have the same problem over on the Microsoft board as well. I really don't want to reinstall windows 10 if I don't have to. PC is running pretty good except windows updates.Any suggestions

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I recently did a system restore on my PC which sent it back to SP1. When I went to load SP2, the Page Cannot Be Displayed window pops up as if there isn't any internet connectivity which in fact there is. I am able to use the net for all it's worth except when attempting to download anything via MS or Windows Update. I was able to run several diagnostic tools and anti malware/spyware utilities and came up with nothing. Another issue I get redirected when opening a search result through any search engine. This leads me to believe there is some kind of adware that has hidden itself within the registry. Can't even open Malwarebytes. Was able to run a scan with Hijackthis:Logfile of Trend Micro HijackThis v2.0.4Scan saved at 12:59:40 AM, on 8/19/2010Platform: Windows XP SP1 (WinNT 5.01.2600)MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)Boot mode: NormalRunning processes:C:\WINDOWS\System32\smss.exeC:\WINDOWS\system32\winlogon.exeC:\WINDOWS\system32\services.exeC:\WINDOWS\system32\lsass.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\System32\svchost.exeC:\Program Files\Common Files\Symantec Shared\ccSetMgr.exeC:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exeC:\WINDOWS\system32\spoolsv.exeC:\WINDOWS\Explorer.EXEC:\Program Files\Common Files\Symantec Shared\ccProxy.exeC:\Progr... Read more

Answer:Windows Update fails to open, other updates blocked

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. Please include a clear description of the problems you're having, along with any steps you may have performed so far.Please refrain from running tools or applying updates other than those we suggest while we are cleaning up your computer. The reason for this is so we know what is going on with the machine at any time. Some programs can interfere with others and hamper the recovery process.Even if you have already provided information about your PC, we need a new log to see what has changed since you originally posted your problem.We need to create an OTL ReportPlease download OTL from one of the following mirrors:This is THE MirrorSave it to your desktop.Double click on the icon on your desktop.Click the "Scan All Users" checkbox.In the custom scan box paste the following:CODEmsconfigsafebootminimalactivexdrivers32netsvcs%SYSTEMDRIVE%\*.exe/md5st... Read more

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Hi all!

So, my pc had started downloading updates, and a few minutes later my system hung. Desktop showed on monitor, but mouse didn't move cursor, hitting keys did nothing, including good old alt ctrl del. So I waited a minute to make sure it wouldn't recover, and hit reset. On windows startup, it installed some of the updates it had started downloading before the crash. However when I got into windows it said there were 3 updates ready for download, but whenever I try to download those 3 I get an error: Code 800B0100 Windows Update encountered an unknown error.

Googling this I saw a suggestion to download and run System Update Readiness Tool (Checksur.exe), which I did, but still got the same error.
So I tried to do a system restore to the day before that crash...still no go.
So I tried downloading the updates manually and install them, but then I get told "The update is not applicable to your computer."

So...pardon my french, but what the hell should I do? I really really really don't want to reinstall windows...

PS: Updates that fail are KB2532531, KB2533623 and KB982018.

Answer:Windows Update fails to download updates after crash

Hello Valle, welcome to SF!

This sometimes happens when, for some reason, things are not updated in the right order. There are loads of other reasons but for me this is the most common.

Did you take a look at: Windows Update - Reset

It can help you reset the update history and put in what you want in the order advised.

Sometimes you don't want a specific update. That is when you use this: Windows Update - Uninstall an Update

Post back if you need more...

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Hi. Because I recently formatted my computer's hard drive, I have had to go online and redownload all of the critical and other windows updates for my Windows XP Pro computer. When I first started to download the updates, I had 19 Critical Updates to download. Now I think I have 10 or something like that. Well, these last 10 or whatever absolutely refuse to install! They are apparently downloaded though because I attempt to redownload them and they "download" at speeds way faster than what dialup is capable of. Well, then it proceeds to install the updates. However, every single update fails. During the attempted installation of these updates by Windows Update, my computer accesses the floppy drive for some unkown reason. It does this only once or twice. I believe that during these downloads I am running programs such as Norton Internet Security 2002 (but I don't know why this would affect it because my other downloads completed fine with this and the rest of the programs mentioned here running). I was also running Windows Messenger, Yahoo Messenger (I think), Kazaa Lite (I think), and Norton Antivirus 2002 (with Autoprotect enabled). I have not tried downloading these files with any of these programs disabled. Oh yeah, I use AOL for my Internet connection but I use Microsoft Internet Explorer 6.0 to do most if not all of my web browsing which does include Windows Update. Please help me with this problem! I am quite stumped really. I have tried multiple (5... Read more

Answer:Windows Update Fails to Install Critical Updates

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I've only recently realised that my Windows 7 computer will not allow Windows Update to basically, run.

The last time it successfully ran was late August and every attempt since fails with Error No: 80096001

I cannot even run the SURT tool as requested by the Windows Update posting Instructions thread. Same error number in fact.

I have run the sfcscan as directed, and the logs are attached.

Once again, I look forward to some nice lady or gent offering help with thanks in advance.

Answer:Windows 7 Update fails to even find updates (error:

The SFC scan reports that it repaired a file -

Line 83190: 2013-10-02 17:08:56, Info CSI 000001da [SR] Repairing 1 components
Line 83191: 2013-10-02 17:08:56, Info CSI 000001db [SR] Beginning Verify and Repair transaction
Line 83194: 2013-10-02 17:08:57, Info CSI 000001dd [SR] Repairing corrupted file [ml:520{260},l:46{23}]"\??\C:\Windows\System32"\[l:24{12}]"imageres.dll" from store
Line 83203: 2013-10-02 17:08:57, Info CSI 000001df [SR] Repair complete
Line 83204: 2013-10-02 17:08:57, Info CSI 000001e0 [SR] Committing transaction
Line 83208: 2013-10-02 17:08:57, Info CSI 000001e4 [SR] Unable to complete Verify and Repair transaction because some of the files that need to be repaired are in use. A reboot is required to complete this operation.
Line 83209: 2013-10-02 17:08:57, Info CSI 000001e5 [SR] Repairing 1 components
Line 83210: 2013-10-02 17:08:57, Info CSI 000001e6 [SR] Beginning Verify and Repair transaction
Line 83213: 2013-10-02 17:08:58, Info CSI 000001e8 [SR] Repairing corrupted file [ml:520{260},l:46{23}]"\??\C:\Windows\System32"\[l:24{12}]"imageres.dll" from store
However, I'm not convinced that the repair worked properly...

Please run another SFC scan - if it claims that all is well, please attempt to run the CheckSUR/SUR... Read more

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Hello, I got moms laptop for repair, and found one problem. I can't install 6 updates, one of them is that Windows 10 one. Windows update gives me error 80070BC9. I already tried sfc /scannow, even on boot, it threw "unfixable" errors on me too.
Any help? (Windows 8.1)

P.S.: I tried to put CBS.log here, but I can't, don't know why.

Answer:Windows Update shows error 80070BC9, updates fails

Please post the KB{number} list of the updates you are trying to install.
Please upload the cbs.log file located at [windows partition]\windows\logs\cbs\ ,this log might have information about the problem + use this command
findstr /c:"[SR]" %windir%\Logs\CBS\CBS.log > "%userprofiel%\Desktop\sfcdetails.txt"

after sfc/scannow is finished.
The sfcdetails.txt file shows what sfc could not fix.

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Th problem is that all windows updates are failed to install (around 27 updates) since the 17/May.
I tried everything from deleting temporary files, doing malware check, hard disk check for errors, still could not solve it.

Any ideas?

Answer:Windows update fails to install updates (Error 66A, 8007006E)

Troubleshoot common installation issues in Windows Update, Microsoft Update, and Windows Server Update Services would seem to apply here.
Run the Fixit, and see if it helps - make a detailed not of any errors produced along the way

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Very troubling experiences lately. Can't download any Windows Updates, and I get a NSIS Error when trying to download any kind of software from the internet, from valid sites like Kaspersky, Bit Defender, or gaming sofware from legit companies. McAfee fails to Update new virus definitions. I don't know what to do. This is a 7 month old laptop. Windows 7 64 Bit. Here's the Hijack This Log

Logfile of Trend Micro HijackThis v2.0.3 (BETA)
Scan saved at 2:06:43 AM, on 2/1/2013
Platform: Unknown Windows (WinNT 6.01.3505 SP1)
MSIE: Internet Explorer v9.00 (9.00.8112.16450)
Boot mode: Normal
Running processes:
C:\Program Files (x86)\Intel\Intel(R) USB 3.0 eXtensible Host Controller Driver\Application\iusb3mon.exe
C:\Program Files (x86)\Hewlett-Packard\HP On Screen Display\HPOSD.exe
C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch\HPMSGSVC.exe
C:\Program Files (x86)\CyberLink\PowerDVD10\PDVD10Serv.exe
C:\Program Files (x86)\CyberLink\Shared files\brs.exe
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe
C:\Program Files (x86)\CyberLink\YouCam\YCMMirage.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Program Files (x86)\Microsoft Office\Office14\OUTLOOK.EXE... Read more

Answer:Windows Update Fails To Install Updates, NSIS Error, Can't Download

Quote: Originally Posted by atmywitsend

Very troubling experiences lately. Can't download any Windows Updates, and I get a NSIS Error when trying to download any kind of software from the internet, from valid sites like Kaspersky, Bit Defender, or gaming sofware from legit companies. McAfee fails to Update new virus definitions. I don't know what to do. This is a 7 month old laptop. Windows 7 64 Bit. Here's the Hijack This Log

Logfile of Trend Micro HijackThis v2.0.3 (BETA)
Scan saved at 2:06:43 AM, on 2/1/2013
Platform: Unknown Windows (WinNT 6.01.3505 SP1)
MSIE: Internet Explorer v9.00 (9.00.8112.16450)
Boot mode: Normal
Running processes:
C:\Program Files (x86)\Intel\Intel(R) USB 3.0 eXtensible Host Controller Driver\Application\iusb3mon.exe
C:\Program Files (x86)\Hewlett-Packard\HP On Screen Display\HPOSD.exe
C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch\HPMSGSVC.exe
C:\Program Files (x86)\CyberLink\PowerDVD10\PDVD10Serv.exe
C:\Program Files (x86)\CyberLink\Shared files\brs.exe
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe
C:\Program Files (x86)\CyberLink\YouCam\YCMMirage.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Program Files (x86)\Internet Explo... Read more

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Alright, I've checked the posting instructions, and let's get that out of the way.

1. Tried to install SURT, I get the following error;

Installer encountered an error: 0x80070424
The specified service does not exist as an installed service

2. sfc /scannow
The verification was able to complete up to 58% at which it gave the error

Windows Resource Protection could not perform the requested operation

3. No Windows Update error codes, it just says 'Check for updates for your computer' with a big red X icon

4. Log collection
I tried to attach the but it's 10mb, and this forum has an 8mb limit.

Okay, so I am reserving Windows 10 for the various computers at home, and when I try to update this computer which I use as an HTPC, I know I need update KB3035583 to get the option to reserve Windows 10, but when I go to do so, Windows Update tells me it can't check for updates because it's not running. I tried manually turning it on via an elevated command prompt but that doesn't work. Any help would be appreciated! Thanks!

Answer:Windows Update cannot check for updates, because it is not running


So after some digging and some relevant posts here, I was able to fix the problem.
I know people hate when people don't post what exactly fixed their problem so....

I used Option 3 in the Windows Update Reset thread located here

BUT now I get a new error,

Windows could not search for new updates
Error Code 8024402F - Windows Update encountered an unknown error

after retrying, I get another error,

Windows could not search for new updates
Error Code 80080005 - Windows Update encountered an unknown error

After running Microsoft's Fix It for Windows Update, I get the error

Compressed (zipped) folders error
File not found or no read permission

With an OK button and I haven't found a way to run the Fix It as admin.

After Fix It completes, I get the following

Some security settings are missing or have been changed - Not Fixed
Windows Update error 0x80070003(2015-07-28-T-04_12_51P) - Not Fixed
Problems installing recent updates - Not Fixed
Problems installing recent updates - Not Fixed
Service registration is missing or corrupt - Fixed

with an 'Explore additional options' and some other buttons.

Any help would be greatly appreciated!

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Hi all, whole system has gone flaky, takes 5 plus min to boot if at all, Win update and more are unavailable. TSG sysinfo came up blank..
Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 6:27:12 PM, on 7/22/2012
Platform: Windows Vista SP2 (WinNT 6.00.1906)
MSIE: Internet Explorer v8.00 (8.00.6001.19272)
Boot mode: Normal

Running processes:
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Program Files\Common Files\Intel\IntelDH\NMS\Support\IntelHCTAgent.exe
C:\Program Files\\Agent\mcagent.exe
E:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\IAAnotif.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Program Files\Common Files\Apple\Internet Services\ubd.exe
E:\IE Privacy Keeper\IEPrivacyKeeper.exe
C:\Program Files\Logitech\SetPoint\SetPoint.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Common Files\Apple\Apple Application Support\distnoted.exe
C:\Program Files\Common Files\Logishrd\KHAL2\KHALMNPR.EXE
C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\MOM.exe
C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\CCC.exe
C:\Program Files\Common Files\Java\Java Update\jucheck.exe
C:\Program Files\Trend Micro\HijackThis\HiJackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Se... Read more

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if go to windows updates i see red shield with cross if click to check for updates getting this message:

Windows Update cannot currently check for updates because the service is not running. You may need to restart your computer.

did restart. no help. did try restore to earlier point it failed.

it's all started with that i need to install .NET framework 4.0 and it failed. for new quickbooks 2013 support from quickbooks point me to that i have problems with windows updates and sagest i fix it first.

try run this in command promt:


and here what i got:

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>NET START BFE
The service name is invalid.

More help is available by typing NET HELPMSG 2185.

C:\Windows\system32>NET START BITS
The service name is invalid.

More help is available by typing NET HELPMSG 2185.

C:\Windows\system32>NET START WUAUSERV
The service name is invalid.

More help is available by typing NET HELPMSG 2185.

The Windows Modules Installer service is starting.
The Windows Modules Installer service was started successfully.


any help will be greatly Appreciated!

Answer:Windows Update cannot currently check for updates because the service is not running

Re: Windows Update cannot currently check for updates because the service is not runn

Did you try, Control Panel,, Performance,, Administrative Tools,,, Services,, and then scroll until you see Automatic Updates and see if it's started, if it's not , click on it and then click Start Service also check if,, Background Intelligent Transfer Service is running, mine is on Manual .

11 more replies
Relevance 80.36%

A local computer repair shop did a lot of damage to my HP Pavilion Elite with Windows 7 Home Premium 64bit. I believe they broke the windows update tool and I have tried 4 or 5 ways to fix it that haven't worked yet. I'm hoping someone else has an idea.

Situation:Run Windows Update, get an error that says "Windows Update cannot currently check for updates because the service is not running. Try restarting your computer.
Restart computer, same error.
Check Running services, "Background Intelligent Transfer Service" service says "started."
Check Running services, "Windows Update" service is "Started"

Attempted Fixes:Fix It tool from here;
Fix It tool from here;
Install Windows Update Standalone Installer, error: "Installer encountered an error: 0xc8000247"
Instructions from but could not complete after carefully following all instructions - in the "destructive recovery method, step "del DataStore.mdb" does not work, the file is not found. I tried to proceed, but it did not work.
Read through this thread; Windows 7 update "Service Not Running Error" and tried the cmd prompts here, too. Results:
NET START BFE - already started
NET START BITS - started successfully
NET START WUAUSERV - already started
NET START TRUSTEDINSTALLER - successfully started
... Read more

Answer:Windows Update cannot currently check for updates, service not running

Please download the Farbar Service Scanner from

Farbar Service Scanner Download

Right-click on the saved file and select 'Run as Administrator', and tick all the options, then click on the Scan button - copy and paste the report to your response.

9 more replies
Relevance 79.54%

I recently had some issues with the laptop so i decieded to format the drive and do a complete clean install but after doing so the computer is alot slower then it used to be and im also getting the svchost error with mbam and im also getting a rootkit error threw kaspersky. Please help me remove these errors and improve the performance of the computer.

DDS (Ver_2012-11-20.01) - NTFS_AMD64
Internet Explorer: 9.0.8112.16450
Run by Talia at 13:36:24 on 2012-12-17
Microsoft Windows 7 Home Premium 6.1.7601.1.1252.1.1033.18.4044.2708 [GMT -5:00]
AV: McAfee Anti-Virus and Anti-Spyware *Disabled/Updated* {ADA629C7-7F48-5689-624A-3B76997E0892}
SP: McAfee Anti-Virus and Anti-Spyware *Disabled/Updated* {16C7C823-5972-5907-58FA-0004E2F9422F}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
FW: McAfee Firewall *Disabled* {959DA8E2-3527-57D1-4915-924367AD4FE9}
============== Running Processes ===============
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k GPSvcGroup
C:\Windows\system32\svchost.exe -k LocalS... Read more

Answer:MBAM SVCHOST.exeSVCHOST.exe wont delete, Computer running slow, Windows update fails 9c48

Greetings and Welcome to The Forums!!My name is Gringo and I'll be glad to help you with your malware problems.I have put together somethings for you to keep in mind while I am helping you to make things go easier and faster for both of usPlease do not run any tools unless instructed to do so.
We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.Please do not attach logs or use code boxes, just copy and paste the text.
Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.Please read every post completely before doing anything.
Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.Please provide feedback about your experience as we go.
A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.NOTE: At the top o... Read more

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Relevance 79.54%


I am looking for some help with Windows Update. I have 11 updates that fail every time I try to run them. Every month when Microsoft releases new updates, I will typically have at least one new update that fails and adds to my growing list of failures. I am on a Dell XPS8500 running Windows 7 Professional 64 bit SP1 on an Intel core i7-3770 @ 3.4GHZ processor.

I receive the Windows Update error 80073701 when the updates fail. I have attached a copy of the error along with the Windows Update history showing the 11 failed updates.

I followed the directions on this site and ran the SURT and SFC /Scannow, but afterwards, the updates still failed. The SFC scan completed without finding any integrity violations. As the CBS log was too large to upload to this forum site, I put it up on Dropbox. The link to the files is:

Any help with this issue would be most appreciated. Thanks!


Answer:Growing List of Updates That Fail When Running Windows Update

Ouch! - you have over 200 missing Winning Component Keys!
One or two I can deal with - but this number is beyond a manual fix.
I'm afraid that a repair install is going to be your best option unless you have a Restore point that goes back to before the problem started.

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Relevance 78.72%

also, other programs fail accessing micro sd cards. using Malwarebytes pro. I'm running Win7 Pro on an Asus 64 bit machine.

Answer:unable to update anti-malware realtime scanner, windows update fails

Hello and welcome to Bleeping Computer! I am HelpBot: an automated program designed to help the Bleeping Computer Staff better assist you! This message contains very important information, so please read through all of it before doing anything.
We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.
To help Bleeping Computer better assist you please perform the following steps:
*************************************************** In order to continue receiving help at, YOU MUST tell me if you still need help or if your issue has already been resolved on your own or through another resource! To tell me this, please click on the following link and follow the instructions there.CLICK THIS LINK >>> <<< CLICK THIS LINK
If you no longer need help, then all you needed to do was the previous instructions of telling me so. You can skip the rest of this post. If you do need help please continue with Step 2 below.
***************************************************If you still need help, I would like you to post a Reply to this topic (click the "Add Reply" button in the lower right hand of t... Read more

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Relevance 78.72%


I recieve error C80003FA whenever I do a Windows Update run. It doesn't get past the stage of checking for updates.

I've tried several fixes including:
- Waiting 15 minutes and running Windows Update again.
- Letting Windows Update run on its own schedule.
- SFC /Scannow
- Renaming the Catroot2 Folder.
- Running 3 different Fixit tools.
- Clean windows install.

After each and every one of those fixes I've tried windows update and I still get error C80003FA.

SFC Scannow has previously said no errors, but the last run through it said there were unfixable errors. I've got the log, though for brevity's sake I will keep it until someone asks for it.

Any ideas?


Answer:Windows Update fails in Update Check. Error code C80003FA.

Clean windows install doesn't fix it? You must be blocked, maybe your firewall???

9 more replies
Relevance 78.72%


today updated to win 8.1 from a one year old windows 8, everything went fine
Then I followed Toshiba recommendations for updating the tools but despite doing exactly as explained the flash cards(and the functions buttons) are not functioning, they worked perfectly in win 8!

_The only utility that fails to update is PC health monitor,_ the version installed is and the one from support site for win 8.1 is, when trying to install it fails with error message "not support"

When trying to open the installed health monitor there is also an error message "can`t get the bios type".

This is strange and every other utility recognizes the latest bios version 6.70 an the laptop`s details an serial
I tried all I could think about, installed flash card support tool from win 8, enabling and disabling in the bios, even installed VAP for win 8 but no change

Any help would be highly appreciated
Latest system driver and other tools are installed

Thanks in advance

Answer:Satellite P855-108 - PC health Monitor fails to update - Windows 8.1 update

Another strange thing I did not mention-when starting windows a warning appears:
Toshiba Flash Cards

and buttons OK or cancel
what is the reason for stating "testversion"?

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Relevance 78.72%

It's dej? vu all over again.

The correct behaviour of windows update over a metered connection is to offer the choice to download, or wait until on a non-metered connection.

The initial build of the Anniversary Update broke this, it skipped offering you a choice and went straight to trying to download - which of course stuck at 0% because... well... it's a metered connection! TenForums, and @Slartybart in particular were the only place on the internet that had found this bug, documented it and offered workarounds.
Set Wireless Network as Metered or Non-Metered in Windows 10
(this was in fact the very post that convinced me to register here).

Well, guess what - 15063.0 is broken in exactly the same way. After upgrading my first machine to Creators Update 15063.0 and checking for updates there's no 'Download' button - it just hangs at 0%.

The workarounds were: For Defender updates check for updates in Defender itself. Started from there an update would always be downloaded - even on metered connections. For Cumulative Updates, temporarily turn off metered connections. The stalled update would immediately start downloading. That bug in 1607 wasn't fixed until August 23, 2016 with KB3176934 (OS Build 14393.82).

Turning off metered connections has got me up to 15063.13 now. Until there's a new Defender definition available I won't know if the bug has been fixed (again). OK, there is, and it has.

It's disappointing that MS repeated their mistake of last time, but at least ... Read more

Answer:Windows Update with Metered connection fails: Creators Update 15063.0

Hi Bree,

I just did a clean install using the Insider 15063.0 ISO and my Creator updates are download OK through my metered wifi connection. I am currently on 15063.14 version 1703 (after updates).

However, on one of my rigs, I did encounter a problem where Windows Update was trying to download a driver and it turned out to be a Conexant audio driver. So, what I did was go to the device manager and updated the driver from there. Once done, my updates started to flow. After that, I went through every device and manually checked for updates and I found several PCI components that download updated drivers.

Sorry to hear you are having problems.



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Relevance 78.72%

When I try to install KB3182373, a "Security Update for Microsoft Silverlight", Windows Update reports failure with the message "Code 643 Windows Update encountered an unknown error".
I ran WindowsUpdateDiagnostic.diagcab. It reported that "Troubleshooting couldn't identify the problem".
What can I do to fix this? I'm running Windows 7 Professional.

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Relevance 78.72%

Lenovo T500 laptop Problem: Windows Update cannot currently check for updates, because the service is not running/the copy of Windows 7 installed is not genuine. Or How I learned to stop worring and love my Lenovo T500.First of all my current specs.Operating SystemWindows 7 Ultimate 64-bit SP1CPUIntel Mobile Core 2 Duo @ 2.93GHz 34 °CPenryn 45nm TechnologyRAM8.00GB Dual-Channel DDR3 @ 531MHz (7-7-7-20)MotherboardLENOVO 224158U (None) 40 °CGraphicsLCD 1280x800 ([email protected])Intel Mobile Intel 4 Series Express Chipset Family (Lenovo)Intel Mobile Intel 4 Series Express Chipset Family (Lenovo)Storage298GB Western Digital WDC WD3200BEKT-75PVMT0 (SATA) 31 °COptical DrivesMAT**bleep**A DVD-RAM UJ892AudioConexant 20561 SmartAudio HD  Running this configuration gave me no problems at all. Everything installed just like I needed it to and runs perfect. The Hard Drive is a WD Scorpio Black 320gb Sata 2. If I put anything higher than 320gb that is when I run into the Windows Update cannot currently check for updates, because the service is not running/the copy of Windows 7 installed is not genuine. Problem or if I install any sata 3 hard drive.So what is the solution you ask? Good question. Don't install the Intel Matrix Storage Manager or the TPM or the Intel AMT Management Engine. Run Windows Update and your good to go. This solution was tested only using a WD Sata 3 Black 500gb HD. This was not tested on any other type of HD Or HD of higher capacity nor an... Read more

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Relevance 78.72%

I have read the forums for this question before. when trying to update windows so that i may download a newer version of zune to use with my window's phone I recieve this "window update cannot currently check for updates becuase the service is not running.
You may need to restart your computer." while i am checking for updates in the systems and securites section of my control panal. I have a Refurbished Gateway Touchscreen computer. It came with windows 7. Restarting has done nothing to help. Please help me
fix this problem.

Answer:Windows update cannot currently check for updates because the service is not running. You may need to restart your computer

This worked for me (Windows Server 2008 R2):

go to services and stop Windows update servicelocate C:\Windows\SoftwareDistribution\ folder and delete all its contentstart Windows update servicecheck for updates


51 more replies
Relevance 78.31%

My Windows Update has been failing to update for a while now and I can't seem to find the solution. Here's the run-down of what happens step by step:Launch an update scan for Windows Update
It scans for a few seconds then says:

Install new Windows Update software

To check for updates, you must first install an update for Windows Update.

Once I click Install it begins to "Install and Update," but then immediately returns to "Checking for Updates."
The next box I see says:

Windows could not search for new updates

An error occurred while checking
for new updates for your

Error(s) found:
Code 800F081F

This happens every time I've attempted to update. After looking up the error code, I found the main Windows site that gave me the following explaination:
If you receive Windows Update error 800F081F, it means that Windows Update or Microsoft Update cannot determine the cryptographic service provider, or a file Windows Update requires (named catalog store) is corrupted.

I've looked through multiple Windows forums and How-To's and have tried all the fixes I found. SURT, sfc/ scannow, the standalone download for WU, Windows Update Diagnostic, multiple malware scans, and Microsoft Fixit. Ultimately, I always get the same error code, (800F081F).

I should also say this problem has been here for a few months now, and it's becoming more worrisome as more time passes. The longer I... Read more

Answer:Windows Update fails to update, error code 800F081F

Hi Mookeylee & welcome to Sevenforums.

Please follow Windows Update Posting Instructions

We need to see the logs to determine the cause of the error.

Worst case scenario, and last resort, repair install windows 7. No big deal I just did 2 yesterday win7x64 Home Premium. Brink posted a great tutorial Repair Install.

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Relevance 78.31%

In the online help for Windows Powershell 3.0 you may find the following:
Windows PowerShell 3.0 does not come with help files. To download and install the help files that
Get-Help reads, use the Update-Help cmdlet. You can use the
Update-Help cmdlet to download and install help files for the core commands that come with Windows PowerShell  and for any modules that you install. You can also use it to update the help files so that the help on your computer is never
However, running the Update-Help cmdlet in the elevated PoSh shell returns:
PS C:\Windows\system32> Update-Help
Update-Help : The given key was not present in the dictionary.
At line:1 char:1
+ Update-Help
+ ~~~~~~~~~~~
+ CategoryInfo : NotSpecified: (:) [Update-Help], KeyNotFoundException
+ FullyQualifiedErrorId : System.Collections.Generic.KeyNotFoundException,Microsoft.PowerShell.Commands.UpdateHelpCommand

How do I download and update the offline help files for reading extended help right within the standard output?
Thank you.
Well this is the world we live in And these are the hands we're given...

Answer:How Do I Update the Help Files for Windows PowerShell 3.0? Update-Help Cmdlet Fails

Hi, for those that get the same error, I discover that running the command
from the PowerShell ISE (both x86 or x64) fails whereas running the command into
Windows PowerShell directly works! on Windows 8 and Windows Server 2012

9 more replies
Relevance 77.9%

On a T520 with Windows 7, System Update 5 finds one critical update.  When told to continue, it finishes with the message that the package did not download.  This has happened repeatedly over two days.  I have looked at reports of similar problems but did not see anything that helped.  The update is Intel Management Engine Firmware 7.1.  Suggestions? 

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Relevance 77.9%

An Intel HDMI Compute Stick clone: HANNSPREE Quanta running Windows 8.1 with Bing, upgraded to Windows 8.1 Prof w media centre.
I like the stick as it takes little space when I want a clear desk.
I had to reinstall everything using the image provided by seller which is time consuming.

My question: how to avoid a repeat of the error?
As this is a very proprietary system (uses a 32 bit uefi on a 64 bit capable device running Windows 32 bit) it is not possible to boot a repair dvd for it.
I could access a dos prompt with the imaging usb app, but dism.exe did not work until I deleted pending.xml in .../winsxs
anyways even that didn't work either, so I had to re-image & reinstall everything.
So what is the update to avoid so as not to get a non functional HDMI stick with error: Fatal error c000003a applying update operation after running updates on Windows 8.1
PS I went through the acrobatics of installing Windows 10 on it, it was painful, but I prefer the OS it was designed for which is 8.1

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Relevance 77.49%

Simple question : - the computer refuse to update, when installing the updates it gives an error message and all the next updates fail to install. Is there a way to make the install process resume correctly. Since i'm not a computer geek, i would appreciate help on how to investigate and solve / correct this issue. I'm a bit concerned as this has blocked several updates which some are said to be important. The SP1 went fine, but then no updates has occured since oct.2008 Thanks in advance for your guidance Best regards

Answer:Windows update fails and block subsequent update

Hi calabrache,

You can see if Windows Update and Background Intelligent Transfer Service (BITS) and Remote Procedure Call (RPC) in "Services" is disabled/stopped and re enable/start it again.

Start Menu-Control Panel-Administrative Tools-Services. Double click on BITS, and Windows Update to set them to Automatic/Delayed Start and Start them if they are stopped and make sure Remote Procedure Call is set to Automatic.

You can also try to reregister WU. Type cmd in the start menu search bar and right click on cmd. Click run as administrator. In the command prompt type: NET STOP WUASERV and press enter
type: REGSVR32 %WINDIR%\SYSTEM32\WUPS2.DLL and press enter
type: NET START WUASERV and press enter
Exit out of the cmd.

Restart your computer and see if it works.

Also you may want to do a malware scan with an Antivirus/Antispyware program to make sure you don't have any malicious software on your computer.

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Relevance 77.49%

The updates of Flash Player under Windows Update always fails with error 0x800f0922. Now it is update KB3214628, but also the previous ones didn't work. All other updates are ok.

tried with DISM /Online /Cleanup-image /Scanhealth
then DISM /Online /Cleanup-image /CheckHealth
did the troubleshooting tool for windows update
but still the same problem

I attached the windowsupdate.log file

Can someone help me to get this going again?

Thanks in advance!

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Relevance 77.49%

I am having problems with my Ideapad and Windows 10. The Windows 10 Update Assistant application will download the update and create the image but it never copletes the update. The update assistant constantly trys to install the Windows 10 update everyday for th elast couple weeks. It sucks,  a recovery disk did not come with my laptop. I also get a failed system restore. The error code for my system restore fails is 0x80070091.Any help will be greatly apprecieated....thank you!  

failed update.png ?35 KB

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Relevance 77.49%

From the Microsoft forums, it would appear that several people (including me) have been having problems with the latest Windows Update.The update in question is KB913433 - Security Update for Flash Player. As far as I can tell, this update is only supposed to apply to Flash versions 6.0.79 and earlier (see click here), but Windows Update is still trying to apply it to later versions and failing. See From what I can tell, the source of this issue (assuming one is already running a version of Flash later than 6.0.79) is two-fold.Firstly, when a later Flash version has been installed, the old Flash.ocx file has not been deleted. This is apparent with later versions which don't use a file named flash.ocx. For example, I have v8.0.24.0 and the file is named Flash8a.ocx.Then, Windows Update detects the old flash.ocx file and attempts to install the fix. At that point, it seems to realise that there is, in fact, a later version installed and the update fails.The real solution (for Windows Update) is for Microsoft to detect the correct version that is currently installed.The simple workaround is to delete flash.ocx (or just rename it if you wish to be cautious).

Answer:Windows Update fails (KB913433 - Flash Update)

I deleted it but have left it in the 'bin'. So far everything is OK and the update reminder has stopped.

2 more replies
Relevance 77.49%

Hi I have a yoga 13 pc, All the other windows 8 updates install except for KBxxxxxxx0917. It always fails at 15%. Does anyone have a workaround. I even reset to default factory settings and it still didn't workI even tried downloading the manual update through windows, but it just hangs at 15%


Go to Solution.

Answer:Yoga 13 pc cannot update windows 8 0917 update always fails at 15%

The tip I used to solve this problem was found here: Basically, uncheck all non-MS / Intel services, reboot your machine, and then try windows update.  Re-enable the services after the update is successful. good luck!

3 more replies
Relevance 77.49%

When the Windows 10 Fall update (threshold 2) was released several days ago I tried updating via Windows update; it failed to install the update several times. Yesterday it started saying that my computer was up to date and I know threshold 2 has not been installed. Today I decided to try the media creation tool to do an inplace upgrade. It failed as well with error: 0x8007002C - 0x4000D The installation failed in the Second_Boot phase with an error during the Migrate_data operation.

I got this same error in august when trying to do an in place upgrade to windows 10 from 8.1 for activation purposes. I got around it then by selecting to 'keep nothing' instead of 'keep data and apps', it did not matter then because I was already planning to do a full clean install afterwards and just needed to activate my PC, however, now I want to keep everything.

I have attached the error message I get from the Media Creation tool upgrade attempt.

Any help would be appreciated.

Answer:Windows 10 Fall Update Fails via Windows Update & Media Creation tool

As of yesterday Microsoft has pulled build 10586 so there is no update to build 10586 for you to get now.

4 more replies
Relevance 77.08%

I'm running Windows 10 and when I try to do a system update I get a message that the download fails. I've included the log file for reference

tvsu_170430141640.pdf ?61 KB

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There are two critical updates available, 10 optional including a BIOS update, and System Update stops working and gives me the message "1 update failed to download and install."  Doesn't matter which update I try, same message.  I don't want to have to download all of these separately from the support site.  Does anyone have any experience with this error?  Thank you

Answer:System Update fails to download and install any updates

Not sure why I didn't think of it, but have installed the stand alone System Update app and the critical updates installed, rebooted and success.

1 more replies
Relevance 76.67%

Good evening, it has been a while. I got a custom built computer about a year ago so that I can play FSX and P3D reasonably well. Everything seemed to go ok, not great, just ok. This are my specs:
Intel i7 [email protected] - Nvidia EVGA GTX 970 4gb - Asus Z97 Maximus Hero VII - WD black series 1TB HD - Corsair RM series RM850 - Samsung 840 EVO MZ-7TE500BW 500gb SSD.
About a month ago I started to notice that my wifi connection would be lost, then come back on its own. It got worse about two weeks ago, so I tried running the troubleshooter, it failed saying an error prevented it from running. Odd I thought.
I tried running windows updater, it downloaded a number of files to update, but continuosly failed to install 3 of them, apparently related to Microsoft Net Framework.
This morning I decided to uninstall P3D, and install a clean updated version, and the setup failed, never happened before. In the forums it adviced to make sure Direct X9 is installed, tried doing that and it failed as well.
This is very stressful, and affects my immune system, which is not good for me. Can someone here please be kind enough to take some time to help me solev this mess, thanks very much.
This are some logs from what happened today.

Answer:Windows update fails, Direct X fails, troubleshooter fails

im sorry to hear that you are having health issues sir. may i ask what OS yo are running

2 more replies
Relevance 76.26%

My Surface Pro (1st generation) is running Windows 10 and I have it set to update Windows automatically. It's been doing that fine. Recently though I noticed that it always offers me 'Update and shut down' instead of just 'Shut down'. So I let it update. Next time I use the machine and come to shut it down, it makes me update again. And while it's updating, it certainly looks like it's trying to update rather than just shutting down.
According to my Windows Update history, the last successful update was on 15th September. But it's listing no update failures either, which is suspicious.
Anyone got any ideas?

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Relevance 75.44%

Any XP or other users experiencing inability to find or display updates from the express or custom buttons today Sept. 10? The rest of the site works ok.

Answer:Microsoft Update site fails to display express or custom updates

Fired up one of the 3 XP computers in the house and I can see and click the Express or Custom Buttons with no problem.

I'll fire up the other two and check. If I don't post, you can assume that those two also had no problems.

7 more replies
Relevance 74.62%

T460p here. After I updated my Windows 10 to Fall Creator Update - Lenovo System Update Shows 11 Updates that are already installed - so it want's to install the same drivers over and over again. Probably a bug. Anyone with the same experience?

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Relevance 74.62%

Hi I downloaded ~ 350 Mb of updates. The system downloads all of them, and knows that it has downloaded them after re-boot, but it won't install them. The only option I have to continue is "Cancel". "Next" is Greyed out. If I click the update button, I get a 722.52 kB file that leads to the page above. It will not move on and install deferred uadates, and I think the others were installed, as the system did not try to download them again. A note (in the Good column) says "One Was Disabled"  / ricMessage Edited by Ricaz on 01-18-2009 06:37 PMMessage Edited by Ricaz on 01-18-2009 06:40 PM

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Relevance 74.62%

I would like to delete the failed updates list in Windows 7 Update.  I have done this in the past but forget exactly the process.
I think you go to Windows Folder-Software Distribution.  After deleting everyhting in the folder., i think you are to restart the computer.  Once finished the list of updates in Windows Update will be cleared. 
Please correct if I am wrong.  Thanks in advance for your assistance.

Answer:Failed Updates in Windows Update. Want to clear update list?

This is the way I suggest :
Go to start > type in cmd > right click at cmd.exe > Run as Administrator.
Type in "net stop WuAuServ" without quotes > hit enter.
Type in "start %windir%\SoftwareDistribution\DataStore" without quotes > hit enter. A folder will come up. Don't close that black window.
Rename file "DataStore" to "DataStoreold" without quotes.
Go to that black screen, Type in "net Start WuAuServ" without quotes > hit Enter. After it finished you can close it.
Now your Windows Update logs will now cleared.
Thank you.

3 more replies
Relevance 74.62%

So, I don't really know any details of what malware I may have on my computer other than its symptoms and the likelihood that it came through utorrent (which has since been taken off the computer). Basically, the problem began manifesting itself with the BSOD in Windows Vista Home Premium 32-bit. I think I have taken care of that problem. The remaining symptoms of the malware are that windows and windows defender cannot update itself. Also, I cannot download any type of anti-virus update software or even the programs themselves. The updates just say they were unsuccessful. When I attempt to do a manual install/update of anti-virus or windows updates I get a "cannot connect to webpage". Sometimes, I will be redirected from an anti-virus download site to a random unaffiliated site. When I attempt to run a free online virus scan, the update will not work and therefore there is no ability to scan.

Thanks for whatever help you can offer. Eric

Here is my DDS.txt
DDS (Version 1.1.0) - NTFSx86
Run by LeBlanc at 22:14:03.31 on Thu 01/01/2009
Internet Explorer: 7.0.6001.18000 BrowserJavaVersion: 1.6.0_11
Microsoft? Windows Vista? Home Premium 6.0.6001.1.1252.1.1033.18.3070.1904 [GMT -5:00]

============== Running Processes ===============

C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k secsvcs
C:\Windows\Syste... Read more

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Relevance 74.62%


I'm getting the following error/issues with my PC. Any immediate help would be greatly appreciated.
fyi ... I have attached the "minitools" output and mini "dmp". Thanks

1) All my windows - update fails (Config: xp Professional with Service Pack 3)

It says: A problem on your computer is preventing updates from being downloaded or installed

2) System restore fails,
It says : System Restore is not able to protect your computer. Please restart your computer

3) Takes directly to ===> Windows/System32/DRVSTORE in blue while system reboot

Answer:All windows update fails system restore fails, DRVSTORE in blue while reboot

Welcome aboard Download Security Check from HERE, and save it to your Desktop. * Double-click SecurityCheck.exe * Follow the onscreen instructions inside of the black box. * A Notepad document should open automatically called checkup.txt; please post the contents of that document.=============================================================================Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.Make sure the following options are checked:
Internet ServicesWindows FirewallSystem RestoreSecurity Center/Action CenterWindows UpdateWindows DefenderPress "Scan".It will create a log (FSS.txt) in the same directory the tool is run.Please copy and paste the log to your reply.====================================================================================Please download MiniToolBox and run it.Checkmark following boxes:Report IE Proxy SettingsReport FF Proxy SettingsList content of HostsList IP configurationList Winsock EntriesList last 10 Event Viewer logList Installed ProgramsList Devices (do NOT change any settings here)List Users, Partitions and Memory sizeClick Go and post the result.=============================================================================Download Malwarebytes' Anti-Malware (aka MBAM): to your desktop. * Double-click mbam-setup.exe and follow the prompts to install the program. * At the end, be sure a checkmark is placed next t... Read more

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Relevance 73.8%

I haven't been able to install any updates since jan 11 of this year. I have been on the road for a few weeks and I tried to figure out the problem once I got back.

When a update is being installed it will stall we will say at 95%. I have looked in the log files and this is what I find.
From the Application Log;

Faulting application name: TrustedInstaller.exe, version: 6.1.7601.17514, time stamp: 0x4ce7989b
Faulting module name: wcp.dll, version: 6.1.7601.17592, time stamp: 0x4da00342
Exception code: 0x80000003
Fault offset: 0x00000000001d448a
Faulting process id: 0x3ec
Faulting application start time: 0x01ccf8bae7fccb80
Faulting application path: C:\Windows\servicing\TrustedInstaller.exe
Faulting module path: C:\Windows\winsxs\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7601.17592_none_672ce6c3de2cb17f\wcp.dll
Report Id: 3a7ff4f9-64ae-11e1-a405-002421577fd5
From the setup log;

Windows update "Update for Windows (KB2660075)" could not be installed because of error 2149842974 "" (Command line: ""C:\Windows\system32\wusa.exe"
"C:\Users\Les\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\KXQDWOEH\Windows6.1-KB2660075-x64.msu" ")
When I try to run sfc /now or verify only I get this error;

C:\Windows\system32>sfc /verifyonly
Beginning system scan. This process will take some time.
Beginning verification phase of system scan.
Verification 10% complete.
Win... Read more

Answer:Can't install updates using windows update or standalone update

Try running the System Updates Readiness Tool.

This is the link for the 64-bit version: Download: System Update Readiness Tool for Windows 7 for x64-based Systems (KB947821) [February 2012] - Microsoft Download Center - Download Details

This Microsoft article may help too:

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Relevance 73.8%

I'm currently on holiday and am connected through an expensive 3G modem plan. Whenever I try to connect, Windows update starts to download files. Every now and then I need to update MSE virus defs but Windows update downloads files GRR! What do I do about this pest? I just disabled the windows update service which obviously prevented me from downloading MSE defs

Answer:How to stop Windows update from downloading updates when I update MSE

Have you tried setting Windows Update to not Download updates?
You could also set it to not check for updates while you are on holiday.
For MSE definitions, open MSE and update from there.

1 more replies
Relevance 73.8%

i upgraded from win 7 to win 10 in early august. no problems. i've been installing all updates since then and installed updates always showed status of updates. after installing fall update i noticed my update history was erased and any updates since, like defender definition files, don't appear in the list. only one update is listed: Security Update for Internet Explorer Flash Player for Windows 10 Version 1511 for x64-based Systems (KB3103688) installed on 11/14/2015.

Answer:Windows 10 fall update erased the Windows Update history plus new installed updates don't appear. What do I do?

I have exactly the same problem; no update history except the flash one.

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Relevance 73.8%

Hello! Please excuse my bad English! I've bought a new SL500 last week whithout any  operating system installed. I installed Windows XP Prof, thanks for the help here solving the problem with the SATA-compatibilty-mode in the BIOS! Now I tried to actualize the BIOS. There appears a "loop" after confirming the start-button for  Update ThinkPad BIOS: The "ThinkPad BIOS Flash Update Utility"-Window disappears for about a second and appears again whith its start-window. For Hours I could repeat this procedure ;-) I installed the BIOS after preparing a CD-ROM whith the iso.image from lenovo-homepage, that was working. Trying the XP-BIOS-updater again, the message appears: BIOS-image-file is as BIOS ROM ...  For what can it be useful updating the model number? Best wishes!

Answer:was not able to update SL500 BIOS from a running Windows XP; Update model number ???

Hello Lenovo2009, I would  recommend, not to update bios, when your machine runs satisfactionally now.Also there seem to be some problems with the fan with bios 1.18. If you want to update, then I would recommend to use the cd procedure and not to update through windows.You might want to take a look here.  Message Edited by Agotthelf on 26-01-2009 02:28 PM

1 more replies
Relevance 73.39%

I'm looking at a window 8.1 Sony PC , that has not been able to get an update for a year almost
140 Updates available - and they fail within 30seconds with an errorcode

Looking into this Error I ran the SFC \scannow and it failed unable to repair files

I have attached the CBS (SR) log here

Any Advice welcom

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Relevance 73.39%

Hi, I'm looking at a window 8.1 Sony PC , that has not been able to get an update for almost a year now
140 Updates available - and they fail within 30seconds with an errorcode800700C1 Looking into this error I ran the SFC \scannow and it failed unable to repair files 
I then looked that up and talked on chat to MS and was suggested to run 
DISM /Online /Cleanup-Image /RestoreHealth
which also failed with Error: 0x800f0906

The source files could not be downloaded.
Use the "source" option to specify the location of the files that are required t
o restore the feature. For more information on specifying a source location, see

So i looked that up and found this article
which I have also ran 
the CMD commands 
and the re-ran DISM again 
which resulted in the same error 
any suggestions please 
I have attached the SFC /scannow log for just (SR) 
and the DISM log 

Answer:Windows update not working - SFC fails and DISM fails

Please run chkdsk /r, or chkdsk /f if you are using a SSD.
To run chkdsk /r in Windows 8/8.1 you will need to open the Elevated Command Prompt.  The easiest way to do this is to press the Windows key and the X key.   A menu will open with the option Command Prompt (Admin), click on this.
You will see a window similar to the one below.

When the Elevated Command Prompt opens copy and paste chkdsk /f in the Command Prompt, if this is a SSD you do not want to run the /r switch, you will want to use chkdsk /f then press Enter.
You will receieve the message "CHKDSK cannot be run because it is in use by another process.  Would you like to schedule this volume to be checked the next time the system restarts?  <Y/N>".
Type in Y and press Enter.
This will take a while to run, please be patient and allow it to complete the scan.  Do not stop this scan as this can damage your operating system.
When the scan is finished please download and run ListChkdskResult.
This will open Notepad with the results of the chkdsk scan.  Please copy and then paste this log in your topic.

12 more replies
Relevance 73.39%

Has anyone ever thought about and successfully found a way to use the MDT ZTIWindowsUpdate.wsf script to update windows during deployments to also use that as a way to update computers for scheduled updates (Patch Tuesday)? I figured it would be a really
good idea since it reboots when needed and continues to make sure all updates are installed that are available 

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Relevance 72.57%

I upgraded a laptops prefectly operating 160 gig HD to a new 1 Ter HD using
Ghost 11 ... have done this for other laptops before without incident.

This time all seems to be well, until I go to windows update to confirm the
windows installation is completely up to date and this is the problem.

(note: i am also not allowed to view the update history, no matter how long
i wait all i get is a blank white page)

When I click on "Check For Updates" a dialoge box comes up .....

Windows Update

Windows Update cannot currently check for updates because the
service is not running. You may need to restart your computer.

... of course i've tried that ..... and a few other fixes too ... looked for spyware
re registered DLL's ... all no go ... please

also, if I put the drive that was the source for the clone, the 160 back in .. updates are no problem at all.

Answer:Windows Update service not running, can not update after HD upgrade

Rather unique problem you have, but lets try this.
Go to the computer icon on the desktop Right click
Now look at the lower right. Do you see the Microsoft Emblem.
Maybe, you are not correctly validated and have to validate with the key number.

3 more replies
Relevance 72.16%

i noticed that recently i haven't been getting my regular windows updates and now when i click on windows update via the control panel, it takes several minutes to load and then when it finally does, it comes up with a red x and the quote above in the
title. I tried opening windows defender as well and it said that it was turned off. i click turn on and it gives me a timeout error after about 2 minutes: 0x800705b4. One thing to note is that i recently got a virus on my computer about 2 weeks ago. According
to AVG it is gone but i have my doubts. i manually downloaded the Microsoft security essential definitions too because it wasn't updating for use and it is now working. The scan is currently in progress but i don't think ill find anything because i did the
same thing with AVG. I tried multiple things from threads like restarting the services and such but to no avail. Please help me, i'm desperate for a windows update. Ill provide any system information that is required for the solution.

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Relevance 72.16%

Tech Support Guy System Info Utility version
OS Version: Microsoft Windows 10 Home, 64 bit
Processor: Intel(R) Atom(TM) x7-Z8700 CPU @ 1.60GHz, Intel64 Family 6 Model 76 Stepping 3
Processor Count: 4
RAM: 1967 Mb
Graphics Card: Intel(R) HD Graphics, 1024 Mb
Hard Drives: C: 51 GB (22 GB Free);
Motherboard: Microsoft Corporation, Surface 3
Antivirus: Windows Defender, Enabled and Updated

Answer:Computer is running slow and updates won't update.

My computer is running very slow and I'm either unable to or very slow to get into facebook and other web pages. Can not update windows 10...too slow. Got error code Ox8OO72ee2

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Relevance 72.16%

Running a laptop (Win 7 32 bit) that I rarely use and am trying to get a lsit of updates to apply but get msg that the update service is not running. Used the 'Service Update' tutorial and did the Windows Update procedure - then rebooted. Still get msg.


Answer:cannot Check for Updates - Update Service Not Running

Hello Win7rip,

Try this:

Control Panel -> Administrative Tools -> Services. Scroll Down and find the Windows Update service and make sure it is started.

3 more replies
Relevance 71.34%

I can no longer get updates.

When I check for updates I get a return error indicating that the Windows Update Service is not running, checking the service I see that it is running.

I have tried removing the SofwareDistribution folder from /Windows then restarting the service that did not work.

I ran the WindowsUpdateDiagnostic tool. It found several errors that it correct but said it could not
fix the following error

Windows Update Error 0x80070003 Not Fixed

Any help would be appreciated

Answer:Checking 4 Updates error says Update Service is not Running but it is

Hi Mark,
possibly some file mismatches or a script error.
can you run this tool, copy/paste the output.


1 more replies
Relevance 71.34%

I have a W500 running 64 bit Windows 7.  When I run system update it pulls down a list of MicroSoft fixes for Vista 64 bit.  KB937500 is one that I see in the list. Should I install these fixes and ignore that the fix description is for 64 bit Vista rather than 64 bit Windows 7?


Go to Solution.

Answer:Running Win 7 but System Update showing Vista updates

Hello mate, When you run System Updates, It sould pop up a window with your system information. Does it recognise windows 7 as the OS ?

__________________________________________________________________________________Knowledge is of two kinds. We know a subject ourselves, or we know where we can find information on it.ThinkPad T510 4313-CTO Windows 8 x64 - Intel Core i7-620M - NVIDIA NVS 3100M - 8GB RAM - 240GB SSD- Intel Centrino Ultimate-N 6300 - Gobi 2000.ThinkPad Helix 3697-CTO Windows 8.1 x64 - Intel Core i7-3667U - Intel HD Graphics 4000 - 8GB RAM- 256GB SSD - Intel Centrino Advanced-N 6205 - Ericsson C5621gw

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Relevance 70.93%

Windows continually fails to update this module:
Update for Windows 7 for x64-based Systems (KB2952664) -I have retried over and over, it continues to fail.
Error in windows update is:
Error: "WindowsUpdate_00003701" "WindowsUpdate_dt000"
So far there has been no solution provided.

More replies
Relevance 70.93%

I am looking for a script to disable the annoying Windows Update notification.
For a single PC I can go ahead and turn the message off in the Action Center.
Any help with registry edit?

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Relevance 70.93%

I am using Windows Update API (WUApiLib) in C# to get available updates. And it appears that it displays some driver updates while Windows Update application tells that the device is up to date.

It returns me this (I'm using ASUS laptop):

ASUS - Other hardware - ASUS Wireless Radio Control
Intel - Other hardware - Intel(R) 7 Series/C216 Chipset Family PCI Express Root Port 4 - 1E16
Intel - Other hardware - Intel(R) 7 Series/C216 Chipset Family SMBus Host Controller - 1E22
Intel - Other hardware - 3rd Gen Core processor DRAM Controller - 0154
Intel - Other hardware - Xeon(R) processor E3 - 1200 v2/3rd Gen Core processor PCI Express Root Port - 0151
Intel - Other hardware - Intel(R) 7 Series/C216 Chipset Family PCI Express Root Port 1 - 1E10
Intel - Other hardware - Intel(R) 7 Series/C216 Chipset Family PCI Express Root Port 2 - 1E12
Intel - Other hardware - Intel(R) HM76 Express Chipset LPC Controller - 1E59
Intel - Other hardware - Intel(R) Management Engine Interface
Qualcomm Atheros Communications - Bluetooth Controller - Bluetooth Module

Is there a way to enable these updates via Windows settings? Also ESET reported me these updates as not installed?

If you are curious what it returns on your system, give it a go. I am attaching a very simple application (command line) to display not installed updates. Just unzip and execute. If you are afraid of viruses, here is the source code: You can even decompile it (i... Read more

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Relevance 70.52%

Running Windows 7 Home Premium x64
Cannot update, attempting to upgrade to Win 7 professional. Discovered automatic updates were fried for some time and the system did not have SP1, which is apparently required for the upgrade.

I see similar threads, each seems to require advanced individual registry repair so starting my own - if there is a generic fix please reply with it and I can give it a shot. I have tried the normal tools to fix without change- see below.

Windows updates fails with an error code 8007370B - Windows Update encountered an unknown error

I have run SURT several times successfully
I have run Fixit 50202, MicrosoftFixit.wu.LB.133286320513446086.5.1.Run,
Each returns 'Repair Windows Update components' and 'Windows Update components must be repaired'
All claim to have fixed the problem (no change, naturally)
Attempted to run SFC /scannow from an elevated prompt and it fails with 'Windows Resource Protection could not perform the requested operation'. Same behavior when attempted from Safe Boot.

Downloaded and attempted to install SP1 locally, both the all platforms version and the Win7 x64 version. Both fail with errors.

Ran the Norton remover tool and Macafee remover tool - think Norton came with the system but was never activated, ran the Macafee remover tool just to be sure.

Have renamed the Softwareupdate folder without any change.

Uploaded CBS logs
Download from - send big files th... Read more

Answer:Win7 home update fails, error 8007370B - cannot update, install SP1.

See most of the repairs require the components file as well

Download from - send big files the easy way

9 more replies
Relevance 69.7%

hi . i recently reinstalled my vista os. due it being a dog and corrupting all over the place.however when i reinstalled, i was given the option to choose some updates. so what the hell ,i install about 49 updates. most being security fixes. and now my laptop runs extremely slow.
on starcraft battle net, ppl swear at me saying, **** you for the lag.
And its all thanks to microwank. if i could get a refund i would, but sadly that is not the case.thanks ya nazis.

anywho, i went to my updates and uninstalled all the updates . then i click reboot to complete the operation. but funnily enough, the computer crashes and stayes at black screen. and i have tried to uninstall updates multiple times. then when i click the power off button and reboot. im back with all them lovley security updates that i just so need in my life and also to be prepared for a nuclear fallout.No matter how hard i try uninstalling and rebooting, it just wont work.

Also, i have 100 % cpu usage. im wondering if this can be any program that was awakened when the updates infected my comp.on my task says cpu usage 100% but it dosent list enough apps to cover 100%..
so please if anyone would know how i can make my comp run smoothly and quickly.
pleae would anyone have any advice.thanks for reading

Answer:[SOLVED] Vista running incredibly slow after update.+cant uninstall updates.

Click start > run > msconfig
click the "startup" tab
uncheck everything except your antivirus
restart your computer.

Right Click "Computer", select your main drive, right click, select properties then tools. Defrag the main drive. Even if it tells you it doesn't need it, defrag it anyways.

Run a Registry cleaner, you can get a good one from here:

clean the junk files and repair the registry. Restart again and give it another whirl.

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Relevance 69.7%

Hi, I'm facing issues with the bluetooth firmware update utility. Tried using the following : 7kbf02ww.exe     1,809,440     Bluetooth with Enhanced Data Rate Firmware update Version: Release Date: 2007/01/26  However, during the updating process, it stalls at the screen for about 5 mins showing "reconfiguring bluetooth" , then gives an error msg that bluetooth firmware updating has failed and asks me to reboot and try again. Viscious cycle repeats. Any ideas ?  Thanks

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Relevance 69.7%


I am running on a machine running Windows 7 Home Premium x64. Other Windows Updates are working fine, but for some reason, the Windows Update for IE9 keeps appearing (and failing) even though IE9 is already installed. The update for IE10 (as well as the manual installer) also fail.

The "Windows Internet Explorer 9 for Windows 7 for x64-based systems" fails with error code 9C48.
The "Internet Explorer 10 for Windows 7 for x64-based systems" fails with error code 9C59.

I've attached the CBS folder with the CBS and CheckSUR files (I had to remove some of the older "persist" files to fit it under the attachment limit).

Appreciate any help!


Answer:IE9 Update Won't Disappear Though Already Installed, IE10 Update Fails

The operative errors are in the CheckSUR results...

Unavailable repair files:

I've uploaded afile - - to my SkyDrive at Noel's SkyDrive

Please downloadand save it.

Right-click onthe downloaded file, and select Extract all…

Extract to thedefault location - which will create a new folder j99aain the same place.

Open this folder- there should be one folder inside it (Packages)

Copy the content of the Packages folder to thefolder

Nowrun the CheckSUR tool again (it may take a while)

Postthe new CheckSUR.log file, and the CheckSUR.persist.log file.

Then run another SFC/SCANNOW, and post the new CBS.log file

Then do a manual Check for Updates - what happens/shows now?

5 more replies
Relevance 69.7%

Hey all,

I had some maleware on my PC and Bleepingcomputer helped me get rid of it. Since then I have been unable to successfully run Windows update to install update kb2984976 but instead receive code 8024200d.

I have run SURT repeatedly and have just completed running sfc as administrator and it found no problems.

Tried to attach the CBS zip file but received a 500- Internal Server Error.

I would greatly appreciate any help as I am hopelessly lost on this topic.

Answer:W7 64 bit PC update error 0x800f081f. Update kb2984976 fails

The error uploading the files is almost certainly because the file is too large - remove the older CBSPersist files until the compressed file size is under 8MB and try again.

3 more replies
Relevance 69.7%

Hello, can someone please help me with my problems about Windows Update

I have tried to run Windows Update on my computer and received the following error message:
I have also tried Farbar Service Scanner and i got this file
Attachment 294790
Any help and suggestions would be greatly appreciated!

Answer:Help with Windows Update Error: Windows Update Services not running.

i have a similar problem here is my farbar file:
Please Help
Farbar Service Scanner Version: 23-11-2013
Ran by Safe (administrator) on 24-11-2013 at 12:02:44
Running from "C:\Users\Safe\Desktop"
Windows 7 Professional Service Pack 1 (X86)
Boot Mode: Normal

Internet Services:

Connection Status:
Localhost is accessible.
LAN connected.
Google IP is accessible. is accessible. is accessible.
Windows Firewall:
mpsdrv Service is not running. Checking service configuration:
The start type of mpsdrv service is OK.
The ImagePath of mpsdrv service is OK.

MpsSvc Service is not running. Checking service configuration:
Checking Start type: ATTENTION!=====> Unable to open MpsSvc registry key. The service key does not exist.
Checking ImagePath: ATTENTION!=====> Unable to open MpsSvc registry key. The service key does not exist.
Checking ServiceDll: ATTENTION!=====> Unable to open MpsSvc registry key. The service key does not exist.

bfe Service is not running. Checking service configuration:
Checking Start type: ATTENTION!=====> Unable to open bfe registry key. The service key does not exist.
Checking ImagePath: ATTENTION!=====> Unable to open bfe registry key. The service key does not exist.
Checking ServiceDll: ATTENTION!=====> Unable to open bfe registry key. The service key does not exist.
Firewall Disabled Policy:
=========... Read more

9 more replies
Relevance 68.47%

The message "Working on updates 12%" has been hanging on the screen for the last 12 hours on my desktop pc.

I had the same problem, though at a different point in the update process, with my laptop.

I had to abandon the update on my laptop and reinstall.

Do I have to go through all that a gain with my Desktop?

I'm very frustrated and thinking of reverting to Windows 7.

Does anyone have some suggestions to correct the stalled update procedure.

Many thanks

More replies
Relevance 68.47%

The message "Working on updates 12%" has been hanging on the screen for the last 12 hours on my desktop pc.

I had the same problem, though at a different point in the update process, with my laptop.

I had to abandon the update on my laptop and reinstall.

Do I have to go through all that a gain with my Desktop?

I'm very frustrated and thinking of reverting to Windows 7.

Does anyone have some suggestions to correct the stalled update procedure.

Many thanks

Answer:Windows 10 Update: Update Screen Message: "Working on updates 12%"

Hi, see mine at #137, and more - maybe #160 for example.. about download issues - if that's the stage you're at.
Cumulative Update KB3189866 Windows 10 build 14393.187 - Windows 10 Forums

Some elected to download the update and install manually.

Which update is it?

4 more replies
Relevance 68.47%

I have a fresh installation (v501 & T510 & Windows 7 enterprise) but I am obtaining this error:
Link to image
Even if I have a working internet connection, I cannot go ahead with the process...
Do you have any idea?
Thanks in advance

Answer:Lenovo System Update fails to update itself

Hello mrfabio, I had an issue that the System Update would not work at all.In this case try by downloading via the Lenovo support webpage itself.without going through the System Update, and re-install it. Would that help? Good luck,Machin

5 more replies
Relevance 68.06%

As the title says, I have problems with Windows Update. I tried some fixes like: Reset_Reregister_Windows_Update_Components, Reset_Windows_Update_History, MicrosoftFixit50362 (which is a Microsoft Installer Fixer that couldn't install PowerShell), MicrosoftFixit50202. But what I really need is installing .NET Framework 4. I tried forcing it to install, installing it step by step, but it couldn't go further than .NET Framework 3.5. I need that Framework, the other updates don't really matter. And the interesting thing is that my antivirus doesn't say that Windows is not up-to-date, which is not normal, in ESET Smart Security, if Windows is not up-to-date.
If specs matter:
AMD Athlon ll X4 750K
AMD Radeon R7 240 4GB GDDR3
Vista SP2
I don't know how to obtain CheckSUR.log.

Answer:Windows Update stuck at Checking for Updates and can't install Updates manually

Hi antoniu200:
Many other Vista users have reported that Windows Update seems to get stuck at "Checking for updates..." for long periods of time, and this problem dates back to the August 2015 Patch Tuesday updates - see my screenshots in ScousaJAY's thread windows update just seems to hang while checking in the VistaForums. This month's December 2015 Patch Tuesday updates required a full hour on my machine before it finished the  "Checking for updates..." phase and finally presented a list of available updates, so you might want to try running a manual Windows Update and leaving your computer alone for an hour or so to see if it eventually runs to completion.
You might also want to read Nikilet's recent thread Updates were not configured correctly in that same forum.  Some Vista users, including myself, received an error message this month stating "Updates were not configured correctly. Reverting changes. Please do not turn off your computer" when they tried to install the December 2015 Patch Tuesday updates.  Six updates for the Vista OS and one cumulative update for IE9 were marked as "Failed" on my machine after Windows forced an automatic rollback and re-boot of my machine.  I re-ran Windows Update today and all Important updates that failed yesterday eventually installed successfully ("Checking for updates..." still took about one hour and I declined one Recommended update KB3112148 for Vista and one Optional update KB3106614 for Silver... Read more

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I recently (one week ago) made myself a dual-boot to Windows Vista SP2. I installed everything I needed and set the Windows updates to Automatically install updates. When I needed to make a video smaller (no need to talk about this in this thread) on Handbrake it said I needed Microsoft .NET Framework 4.0. I was surprised to see that. I went to see what Windows updates does and it wasn't checking for updates, as I set it to do. I started the check myself. I left it like that 30 minutes. When I closed my game, it was in the same state: checking for updates. So, I went to my .NET Framework 4 installer and, after 15 minutes, it gave an error: another installer is running. There were no installers, besides Windows update. So, I closed its process and let the installer run. After 15 minutes, it gave me an error (I don't remember the name of the error, I'll post it ASAP). So, I started researching, tried everything (MS FIXIT 50202, reset windows update history, reregister windows update components which gave me error 1060 and error 5 - error 5 is after trying MS FIXIT). I tried to "force" the .NET Framework 4 install by installing it step-by-step: 1.1  1.1 SP1  3.5  4. No succes. I AT LEAST need to install that .Net Framwork somehow. And the most interesting part is that my antivirus doesn't say that my OS is not up-to-date . SPECS: 6GB RAMAMD Athlon ll X4 750K 3.2-4.0 GHzAMD Radeon R7 240 4GB GDDR3

Answer:Windows update stuck at Checking for updates and can't install updates manually

Now it doesn't even give the error anymore. It just sits there and fake-installing .Net Framework.

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Hi all, I've run into the same problem twice now regarding windows 8 updates. Basically what happens is it will run an automatic update and restart, (even though I had them disabled, hell, I even selected it not even LOOK for automatic updates, yet it still automatically updated and restarted...) Main problem though is that once this update restarts it shows the Lenovo and windows 8 loading screen, but when it gets to the point where it should show the login screen, it simply shows a flickering screen back and forth between black and blue forever and ever.. I went into the BIOS and messed with everything, booted with legacy and couldn't find any solutions.
The first time this happened, the only way I was able to fix the issue was to run a system restore which took an image of my last boot where it could work properly, kept my files but deleted all of my softwares. I dealt with it, reinstalled my software, and selected disable automatic updates, but it updated automatically anyway -_-.. I let it go, obviously not messing with it during an update and let it restart on its own only to run into the same problem.. a flickering screen between black and blue for ever and ever..only THIS time, I had image disabled so I could not do a system restore without loosing all of my files as well.
However, I did a windows 8 install on top of windows 8 and transfered all of my old files onto the new windows 8 install.. but.. obviously it's bound to happen again. I did nothing ... Read more

Answer:Windows 8 Update Fails

Restore it to factory settings.
You can save your files on usb before doing it.

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Hello all,
I've reinstalled an HP Probook 4540s with Windows 8 Pro in German. After a few Windows Updates runs, it now fails (most of the time) when running Windows Updates. Installations are ok, but after a reboot Windows says they failed and have to be reverted. I've tried numerous fixes on Windows Update and run most of the anti-virus, rootkit scanners and removals, but alas to no avail.
I have no problem running these scans all over again or try these fixes. Please let me know what you want me to do exactly and I'll reply as soon as possible.
Also, Windows keeps asking me to register it, but I can't as there is no option available to do this over the internet even though I'm connected to the internet.
Thanks for reading this and hopefully you can help me a little further!

Answer:Windows Update fails over and over again

I'll try to provide with as much information as I can to what I've done already. But as the computer is currently reverting one last update and rebooting now and again, I don't have access to it.
Installed some Windows Updates
From the 150 updates or so available I've managed to install about half.
Malware scans
I've run these scans:
- TDSS killer by Kaspersky
- FRST64.exe
- Malware Bytes
- AdwCleaner
- rkiller
- aswMBR
Possible fixes
I've tried these fixes:
- Windows Update Troubleshooter (funny: it says it resolved three issues (can't remember what) and the next time  it fixes them again)
- The user account is administrator. Even tried a new user with admin privileges (with the same results).
- Anti-virus program: Windows Defender
Software installed
- LibreOffice
- Chrome
- TeamViewer 9
- CyberLink
- HP Support software
- HP printer/scanner driver

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Each time I boot up my PC it tries (but fails) to install two updates; (1) Security Update for Adobe Flash Player for Windows 10 Version 1511 for x64-based Systems (KB3163207) with Error code 0x8007371b and (2) Cumulative Update for Windows 10 Version 1511 for x64-based systems with typically no error code. Other updates have successfully installed, but these two fail every time. When it fails it then undoes all changes and Restarts without updating. Sometimes the update gets to as much as 30% before it removes the changes and Restarts. I've run the built-in update troubleshooter which always finds and fixes(?) the problems but they keep coming back. I've run sfc /scannow which reports errors 'some of which it could not fix.' I have also run DISM .../checkhealth > no errors detected. I have followed numerous threads and used some of the info found but to no avail. Any assistance would sure be appreciated.

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I have a valid copy of Windows 7 family pack. I have used for a while. Worked just fine until I recently had a HD failure, replaced HD and cloned it and had to reload Windows 7 from my valid Windows 7 install disk. I have a "confirmed" Genuine logo on my System page and have confirmed with Windows online that the product key is valid.

Issues: ~Windows update will not work. No update come in and updates errors out, saying the service is not running, when I check with the Windows Servcies, Windows update IS running
~Windows homegroup networking will not work, even though Windows "sees" the will not join the homegroup with my password
~Today Windows online validation is saying my Product ID has expired? System page says I have a valid copy with a Windows Logo.
~ Again I have a valid "Family Pack" used on only 2 computers, even though I could have a thrid I do not. I reload from the valid install disk. Thats when my problems statred. I use Mcfee firewall. Turning off the firewall seemed NOT to help either.

I have no idea what to do. Asking if anyone has some help.


Answer:Using Windows 7 update fails ~ Help

Welcome to Windows Seven Forums.

You may need to re-activate your Windows licence.

This tutorial explains how to use the automated telephone activation service.

Activate Windows 7 by Phone

This article may also be of help.

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I get the message reepeatedly that the following update failed and it will retry later etc.

Hewlett-Packard - Enterprise WSD Multi-Function Printer, Multi-Function Printer, Other hardware - Null Print - HP ENVY 5660 series.

Any ideas?

Answer:windows update fails

If you're printer is working fine, I would advise you to right-click on that and choose Hide update. That way, you won't get nagged about it when you're going to do subsequent updates.

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I have: Windows Vista Home Premium Service Pack 2Dell Inspiron 1721Back around February 10th 2010, I noticed that my Windows Update stopped being able to connect and download updates, it fails with error code (80070002). I've read through many help guides from Microsoft, most of which suggest to stop the windows update service, then remove files from the SoftwareDistrubution folder. None of these suggestions help me. I also cannot seem to run the Windows Fixit programs because something called Powershell fails to install.Whenever I restart my OS I get the "Configuring Updates 3 of 3" message, it stays at 0% but my computer still starts anyway. It has done this for months, which is odd and a tad bit annoying.I'm starting to suspect that my lack of updates is also interfering with the process of installing other non-related new programs, which is beginning to get on my nerves.Can anyone here help or offer suggestions to fix this? I'm hoping for a possible fix without having to re-install another version of Windows.

Answer:Windows Update FAILS

If there's anything else I should include with this for more information, please feel free to inform me and I'll get on it. I haven't been to this forum in a while.

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Win 7 Professional SP1 64 bit

I just noticed a few days ago that 11/13/2016 was my last successful MS update.  So far all my attempts at debugging have failed. McAfee AV and Firewall are installed and scans by both McAfee and Malwarebytes are clean. I have also run SFC /scannow and

When I try to launch the update from Control Panel, I get this error:

Windows could not search for new updates
Code 80244008
I tried to run WindowsUpdateDiagnostic but it fails with error:

An error occurred while troubleshooting
An unexpected error has occurred. The troubleshooting wizard can't continue.
Any help much appreciated!

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Windows Update fails with the error below. I have tried the commands below without success.
net stop wuauserv
reg Delete HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate /v SusClientId /f
reg Delete HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate /v SusClientIDValidation /f
rd %WINDIR%\SoftwareDistribution
net start wuauserv
wuauclt.exe /resetauthorization /detectnow

2015-10-29 09:28:09:272  380 1124 IdleTmr WU operation (CAgentProtocolTalker::SyncUpdates_WithRecover) started; operation # 2633; does use network; is at background priority
2015-10-29 09:28:09:459  380 1124 WS WARNING: Nws Failure: errorCode=0x803d0013
2015-10-29 09:28:09:459  380 1124 WS WARNING: The body of the received message contained a fault.
2015-10-29 09:28:09:459  380 1124 WS WARNING: Soap fault info:
2015-10-29 09:28:09:459  380 1124 WS WARNING: reason: Fault occurred
2015-10-29 09:28:09:459  380 1124 WS WARNING: code: Client
2015-10-29 09:28:09:459  380 1124 WS WARNING: detail: <detail><ErrorCode>InvalidParameters</ErrorCode><Message>parameters.OtherCachedUpdateIDs</Message><ID>0377b0ea-e8ea-41e0-a0d0-6ed693cacc47</ID><Method>"</detail"> Read more

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Windows Update fails with the error below. I have tried the commands below without success.
net stop wuauserv
reg Delete HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate /v SusClientId /f
reg Delete HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate /v SusClientIDValidation /f
rd %WINDIR%\SoftwareDistribution
net start wuauserv
wuauclt.exe /resetauthorization /detectnow

2015-10-29 09:28:09:272  380 1124 IdleTmr WU operation (CAgentProtocolTalker::SyncUpdates_WithRecover) started; operation # 2633; does use network; is at background priority
2015-10-29 09:28:09:459  380 1124 WS WARNING: Nws Failure: errorCode=0x803d0013
2015-10-29 09:28:09:459  380 1124 WS WARNING: The body of the received message contained a fault.
2015-10-29 09:28:09:459  380 1124 WS WARNING: Soap fault info:
2015-10-29 09:28:09:459  380 1124 WS WARNING: reason: Fault occurred
2015-10-29 09:28:09:459  380 1124 WS WARNING: code: Client
2015-10-29 09:28:09:459  380 1124 WS WARNING: detail: <detail><ErrorCode>InvalidParameters</ErrorCode><Message>parameters.OtherCachedUpdateIDs</Message><ID>0377b0ea-e8ea-41e0-a0d0-6ed693cacc47</ID><Method>"</detail"> Read more

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Been putting up with this for some time now and it's getting a bit much. Continually telling me I need an update but if I try it tends to result in a failure and says it will try again later. For example I'm now looking at an error message that shows Error code: (0x80073712).

I'd copy & paste the (top of the) update history, but it seems that MS doesn't want me to even highlight that text.

(I did wonder if it was connected with the changes I had to make to turn the connection into a metered one in order to control downloads; but that worked well long after I made that change, so that seems unlikely.)

I did try to find a solution on the Net but didn't manage to fix it, which is why I'm putting up with it, but I'd appreciate info on how to sort it if anyone has a fix.


Answer:Windows 10 fails to update

Welcome to the forum. What version of win 10 are you at open a cmd prompt type in the box
try MS fix for this problem should be the same for win10

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I recently re-installed windows 8 regular on my ASUS X450LC laptop using the recovery media. I tried to upgrade to 8.1. It wont let me install 8.1 unless I do windows update. After running windows update, it says there are 100+ updates and takes close to 2 hours to download and update. At 98% it gives an error saying it is reverting updates, but then sticks there for hours on end, (the longest I waited was 4 hours then i re-installed with the recovery usb). Rebooting solves nothing and it sticks again. Is there a way to use my ASUS embedded windows 8 license to install 8.1 straight without going through 100+ pointless updates?

Answer:Windows update fails

In one of the more head-scratching moves, Microsoft never made an 8.1 ISO image or any other kind of download like they did with service packs before. So you're stuck going through all the updates needed for 8.1 to install.

Microsoft has a couple of tools you can run that may fix the problem. It's at least worth a shot before taking more drastic measures. Troubleshoot problems with installing updates - Windows Help That link covers Windows Update in a generic sense for 8/8.1.

If that doesn't solve it, I'd run memtest86+ overnight on the unit, because you may well have some bad RAM. The Windows memory test is useless, so don't trust that.

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