Computer Support Forum

please help to solve COM SURROGATE error

Question: please help to solve COM SURROGATE error

Okay i really dont know how to solve this issue, it happens today and since then whatever i do (restarting or shut down my pc) nothing helps...
i cannot login to win 7... i can right click and refresh but i cannot open any application... when i open My Computer... the loading takes forever... can somebody help solve this?

I tried to do what this web suggests :

Fix for COM Surrogate Has Stopped Working Error in Vista - How-To Geek

but i cannot go to the advance setting area... it just takes all forever... its like the explorer is crashing... please help on how to solve this? i dont want to format or anything... and i dont know what is wrong... basically i just browsing media files while the error occurs for the first time please i need immediate help...

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Preferred Solution: please help to solve COM SURROGATE error

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link (This link will automatically start a download of Reimage that you can save to your computer.)

Answer: please help to solve COM SURROGATE error

Do the following steps.Get to the Advanced Boot Options screen.
Start the computer in Safe Mode.
Troubleshoot Application Conflicts by Performing a Clean Startup.
Restart in normal mode and see if there is an improvement.

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This is what I get when I try to run SOM AVI files. I said some, because it doesn't happen everytime I open an AVI file.

Problem signature:
Problem Event Name: APPCRASH
Application Name: wmplayer.exe
Application Version: 11.0.6000.6353
Application Timestamp: 4aa91b5d
Fault Module Name: xvid.dll
Fault Module Version:
Fault Module Timestamp: 3ec25888
Exception Code: c0000094
Exception Offset: 000485af
OS Version: 6.0.6000.
Locale ID: 4105
Additional Information 1: 4d57
Additional Information 2: 50be273c2613a8732360dda8c877820a
Additional Information 3: 2cf4
Additional Information 4: 54d6abb9d2c37a10762a8392ed5463a4

Then I get the Com Surrogate error:
Problem signature:
Problem Event Name: APPCRASH
Application Name: DllHost.exe
Application Version: 6.0.6000.16386
Application Timestamp: 4549b14e
Fault Module Name: xvid.dll
Fault Module Version:
Fault Module Timestamp: 3ec25888
Exception Code: c0000094
Exception Offset: 000485af
OS Version: 6.0.6000.
Locale ID: 4105
Additional Information 1: 4d57
Additional Information 2: 50be273c2613a8732360dda8c877820a
Additional Information 3: 2cf4
Additional Information 4: 54d6abb9d2c37a10762a8392ed5463a4

However, I don't have problem when I open the SAME AVI files when I am in the administrator account. Why is that? What can I do to fix this problem?

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I don't know if it is the same trojan affecting my system, or if it is a trojan at all, but I hope you can help me somehow. I Ran FRST but I can't attach the logs because it keeps crashing

Answer:COM Surrogate Error


They call me TwinHeadedEagle around here, and I'll be working with you.

Before we start please read and note the following:

At the top of your post, please click on the "Watch thread" button and make sure to check Watch this thread...and receive email notifications. This will send an email to you as soon as I reply to your topic, allowing me to solve your problem faster.
Please do not install any new software during the cleaning process other than the tools I provide for you. This can hinder the cleaning process. Please do not perform System Restore or any other restore.
Instructions I give to you are very simple and made for complete beginner to follow. That's why you need to read through my instructions carefully and completely before executing them.
Please do not run any tools other than the ones I ask you to, when I ask you to. Some of these tools can be very dangerous if used improperly. Also, if you use a tool that I have not requested you use, it can cause false positives, thereby delaying the complete cleaning of your machine.

All tools we use here are completely clean and do not contain any malware. If your antivirus detects them as malicious, please disable your antivirus and then continue.
If during the process you run across anything that is not in my instructions, please stop and ask. If any tool is running too much time (few hours), please stop and inform me.
I visit forum several times at day, making sure to respond to everyon... Read more

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hi,when i open a folder that contains som *.avi file the error com surrogate became i visit this site

butt i didnt success.

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I keep getting 'com surrogate stopped working' errors whenever win8 tries to generate avi thumbnails. The problem began after installing the lamemp3 codec required for the video editing software virtualdub via the setuplamemp3 installer. The fault is listed as a problem with Dllhost relating to Fault module Lameacm.acm. The codecs are community based (I don't think really active any more) so I'm trying to figure out if the problem is technical and resolvable or whether it is corrupted in some way. Uninstall of the codec isn't really an option as windows claims to uninstall it but doesn't. Is there a way to fix the 'Com Surrogate stopped working' error and make sure everything is all working fine?
Any help would be greatly appreciated.

Answer:Can anyone help with COM Surrogate error please?

How do you know that Windows doesn't uninstall it?
If it's corrupted, the easiest thing is to uninstall it and reinstall a freshly downloaded copy.
Have you tried disabling the codecs with Autoruns (free from here: ) and manually removing traces of it from your filesystem/registry?
As for the technical issues, I'd post in this forum from more expert advice:

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everytime im watchin a movie or playin a game this error report pops up an crashes what can i do too fix this help please?

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When Launching league of legends windows tells me COM Surrogate has stopped working and gives me this error

Problem Event Name: APPCRASH
Application Name: DllHost.exe
Application Version: 6.0.6000.16386
Application Timestamp: 4549b14e
Fault Module Name: DllHost.exe
Fault Module Version: 6.0.6000.16386
Fault Module Timestamp: 4549b14e
Exception Code: c0000005
Exception Offset: 000017c7
OS Version: 6.0.6000.
Locale ID: 1033
Additional Information 1: ac80
Additional Information 2: 7167d6539bd10e6d427e7d423c009d34
Additional Information 3: c1e9
Additional Information 4: 78c46cb9a84d1d4029fbcd5b5d21d918

After I close that I get leagueoflegendsskinned.launcher has stopped working and this error code

Problem Event Name: APPCRASH
Application Name: lol.launcher.exe
Application Version:
Application Timestamp: 4babcbed
Fault Module Name: lol.launcher.exe
Fault Module Version:
Fault Module Timestamp: 4babcbed
Exception Code: c0000005
Exception Offset: 00040500
OS Version: 6.0.6000.
Locale ID: 1033
Additional Information 1: aa5f
Additional Information 2: afc706766ad776013d333702f7fde2f4
Additional Information 3: c88d
Additional Information 4: e15aa1f22b29ac387c3fe4cfea487d8c

After googling for a while the COM Surrogate error seems to be mostly happen when watching AVI videos, but that does not happen to me. It is only happens when I try to launch league of legends or sometimes it happens randomly and then I ge... Read more

Answer:Com Surrogate error

leagueoflegendsskinned.launcher has caused a memory exception error (Exception Code: c0000005).

Try to reinstall it, if possible a newer version.

If that doesn't work, a call to theirsupport to alert thenm to the problem, may be a good course of action.
The issue is most likely in their program code.

If you do speak with them please include the above error report so that they can see it.


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I have been getting the COM surrogate error message on my computer every time I try to play a video. I know it is something to do with nero or power2go but how do I fix it. I am uninstalling these applications at the moment and I shall reinstall will...

Answer:COM surrogate error

This is now solved I downloaded the general clean tool and uninstalled all of nero then I reinstalled nero 9 It is now fixed no more COM surrogate has stopped messages.

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Everytime I plug in my western digital extrenal HD(1.5T) I get this error after awhile COM Surrogate. anyone know what that is? or how I can stop it. also after a few times it seems windows explorer stops working and resets itself. Its a brand new acer laptop with windows vista on it. it has not been upgraded yet since I dont have "Public" internet access.( im currently in Iraq). I can DL some updates but dont know what would work to fix this problem. Any help would be appreciated.

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I just preformed a windows repair, Windows XP Pro. Everything is running well EXCEPT I keep getting an error message COM SURROGATE. I know it's related to thumbnail viewing and an updated driver needed for either Nero, or What other program? Is there a way to fix this problem since I don't have Nero installed on this computer? Can I turn off the DEP for just this application in Windows XP Pro?


I am Amazed Not one person has a FIX for this issue in Windows XP... Anyone???

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i always get this error when im saving something from the internet and then i browse the folder where im supposed to save it in. and when that folder has lots of pictures or video files in it, it also happening when i burn something from nero then i select the folder again, again same scenario if that folder has lots of video or pictures i get that error.does any1 know how to fix it? or did any1 encounter this problem before?

OS:vista ultimate 64 bit SP1

Answer:Com Surrogate Error

Search Results

The very first link has some interesting answers. It has been tied to a bad video file. Bad Adobe Flash install. This isnt a easy error to fix. You will have to try many things to get it fixed. There is no one all answer.

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Have used SF Diagnostic tool and Zipped files as requested. I have uninstalled photoshop as I was told by searching somewhere and few others. Followed MS instructions to no avail.
All help is much appreciated, Thank you.

Acer E1-571 x64 5gb ram 500gb hd.
Intel HD 4000 graphics.

Answer:com surrogate error

unfortunately that did not resolve the issue. I have uploaded the SF diagnostic file if someone knows how to use that.

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Question: Surrogate Error?


been using Win 7 for two years and never encountered any issues. I have AVG free version and Windows defender.

Recently I started getting something about a Surrogate Error, Surrogate Test Error, I can't remember exactly.

I'll re-post the exact thing when it happens again.

Is someone trying to use my PC as a server or something :S

Slightly concerned.

Answer:Surrogate Error?

Is it a COM Surrogate Error, by chance? If so, take a look here and see if they relate to what you're performing when it happens.

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Everytime I go to play a WAV. file I get this error message that I have attached to this. I use Windows Media Player as my WAV. file player as well as MP3 & Video. This just happens when I play a wav. file and I click "Don't Send" but this is really getting old. Any advice as to what I can do to keep from getting this message? I deeply appreciate any and all help.
I run Windows XP, 1GB of ram, 250GB HD

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today my computer is infected with COM Surrogate error, pls help people!

i already did the DEP solution and restart the computer still no good!

Answer:Win32 COM Surrogate error

i have noticed that when i F5 or right click + refresh on the desktop, this error comes!

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I'm using Vista Ultimate 64.

Basically anytime I want to open or create any file of any type in Photoshop CS3 I get a COM Surrogate Error (2, one followed after the other). I hit cancel on both and then the file opens with no problems obviously, however it's extremely annoying when say opening 10 images I need to work on (gotta close 20 error boxes then).

I do have service pack 1 installed, however the problem existed prior to that. I have searched and everyone seems to say they are related to video codecs like Xvid or ffdshow or Nero, neither of which I use or have ever installed.

Even stranger is that this problem never used to happen and then it just started happening out of no where. There was no hardware change or software installed to make this happen. Any ideas or advice would be greatly appreciated.

Answer:COM Surrogate Error + Photoshop CS3

I have the same problem...

hellpp pleaseeeee!!!!!!

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Error -107 when loading url is the message I get when I try to go into various sites.Please can you tell me how to solve it.Thank youJeannine

Answer:How to solve error 107.

URL worked fine on my Win 10. What browser are you using and is it the same on alternatives?Please give the full error message off the screen (I was unable to find any reference to it).Always pop back and let us know the outcome - thanks

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Question: Help Solve error

so i installed win7 rtm, launched it, it detected something and asked for reboot, i've rebooted and, when i log in i dont see anything but wallpaper, just wallpaper, no START menu or anything, when i'm logging in Safe Mode, i can see start menu, etc, how can i solve this issue

Answer:Help Solve error

Not sure. What happens when you right click on the desktop (wallpaper)? Can you tell what screen resolution has been set to?

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I am unable to install Tweak UI(MS power toy),because when i attempt to do so the message appeare and says:"The produce entry point GetllDirectoryW could not be located in the dynamic link library KERNEL32.dll."

please some1 guide me to solve this problem.

Thanks in adavance.

Answer:How can i solve this error!!??

in the run box type
sfc /scannow
and press enter

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Answer:How to solve this Error?

That's not an error, that's an image file for a Lumia 535.

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I installed "HTC Home" desktop gadget in my PC then windows error reporting shows this error. How do i solve this error.
"Problem signature:
Problem Event Name: CLR20r3
Problem Signature 01: update.exe
Problem Signature 02:
Problem Signature 03: 4de78899
Problem Signature 04: System.Xml
Problem Signature 05:
Problem Signature 06: 4ba1dfec
Problem Signature 07: 710
Problem Signature 08: 27
Problem Signature 09: System.Xml.XmlException
OS Version: 6.1.7600.
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows

If the online privacy statement is not available, please read our privacy statement offline:

Answer:How to solve this error?

Please help me! I face this error every time when i start my PC.

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This is my machine:

Case: Antec P180
MB: Asus P5K3
PS: Corsair 520W
CPU: Intel 6700 2.66Ghz
SDRAM: Corsair 4GB DDR3
VC: Asus EN8600GT
C: WD Raptor 150GB
E: Seagate Barracuda 750GB
F: Seagate FreeAgent 1-TB : Norton Ghost
M: LaCie 320
Admin: Office 2007 Pro
Adobe: Web Basic CS3; PS-CS2; Lightroom v2.1
Hi, All: it has been a while since I've been here, and I have paid for it literally. My tech has left me with a couple of problems for me to solve on my own. Before I pose them, I want to ask a general question.

Last year, I rejected XP-SP3 for not getting along with an HPB9180 printer. The reversion to XP2 seemed to have gone fine and since then, I've tried keeping up manually with XP-SP2 and Office 2007 updates. Possibly, in that process, I've added a Net Framework or other update out of synch with the needs of other software. First question: for a standard XP SP2 OS machine, what version of Net Framework should I have installed?

Problem 1: Installation of the 1-TB Seagate external drive and Norton Ghost seems now to have ticked off a regularly occuring "Com Surrogate" error, basically every time Ghost starts a backup job. I think that problem may related to the Net Framework question, but I've mentioned it to keep it in mind as the Com Surrogate error becomes more clear and solveable.

Problem 2: There is an SQL security update, probably related to Office 2007's Business Contact Manager, that has failed to install ... Read more

Answer:Com Surrogate Error and Net Framework Question

With the .net issue i find its best to uninstall the current version and download and install the latest version (3.5), this tends to fix most problems, and the norton ghost error is probably related as it look like you have v12 or the like, try the .net fix to see if it resolves the issue. (I found ghost 12 to be more effort then it was worth, but that's a personal opinion, a couple of the other guys here swear by it).

After the .net issue is fixed did you want to post the error you get when you do the sql update.

The printer issue can quite often be fixed by running another driver (id try the hp930c), this can fix the works locking issue with some hp printers

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Hello ,I am seeking assistance with a COM SURROGATE Error message when I am using OE . This error is random in nature and I can not force it to lockup . Usually if I click ok on the error box and continue I can complete my e-mail reading / sending . Once or twice now I have continued to OE and I finally get to the point that it is so slow I have to Re-Boot to get back the normal OE functionally . I am attaching here the Event Viewer info from this Error : Event Type: ErrorEvent Source: Application ErrorEvent Category: NoneEvent ID: 1000Date: 6/29/2008Time: 7:16:45 AMUser: N/AComputer: KENTADescription:Faulting application dllhost.exe, version 5.1.2600.5512, faulting module ntdll.dll, version 5.1.2600.5512, fault address 0x0001b1fa.For more information, see Help and Support Center at 41 70 70 6c 69 63 61 74 Applicat0008: 69 6f 6e 20 46 61 69 6c ion Fail0010: 75 72 65 20 20 64 6c 6c ure dll0018: 68 6f 73 74 2e 65 78 65 host.exe0020: 20 35 2e 31 2e 32 36 30 5.1.2600028: 30 2e 35 35 31 32 20 69 0.5512 i0030: 6e 20 6e 74 64 6c 6c 2e n ntdll.0038: 64 6c 6c 20 35 2e 31 2e dll 5.1.0040: 32 36 30 30 2e 35 35 31 2600.5510048: 32 20 61 74 20 6f 66 66 2 at off0050: 73 65 74 20 30 30 30 31 set 00010058: 62 31 66 61 0d 0a b1fa.. I have also done a "DSS Scan" if anyone wants to see this . Thanks !Ken TarverRemoved e-mail address to protect from spambots. Moved topic to more appropriat... Read more

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I upgraded from win 7 to win 8 pro about a month ago. Ever since then, when I go to my F drive and open 2 folders that have video clips/screenshots in them a box pops up saying com surrogate has stopped working. When I click on close the program it comes right back and a green bar starts filling in on the top of the window. In the event viewer under applications the event shows the faulting application as DllHost.exe and faulting module as ntdll.dll. I've looked and looked but I just don't know enough to understand all of this completly. Please help as I really want to get this fixed.

Answer:COM Surrogate has stopped working error msg

Do you by any chance have Acronis True Image installed? I think there have been reports like yours on it for some systems.

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Windows 7 64-Bit
The error message COM Surrogate has stopped working appears when I:
Click Add or Remove Programs/Uninstall Programs which is how I discovered the problem
Randomly appears when clicking through the control panel
Other features in control panel besides add/remove programs aren't opening either including View Install Updates, Device Manager, and others that I still haven't found yet.

Fixes I've attempted
Everything I can find on google.
Cant make dllhost.exe a exception in Data Execution Prevention because I cant modify 64bit executables it says.
I completely disabled DEP using CMD and had no success aswell after confirming it was off.

100% positive it is not the thumbnail nero/divx problem that seems to the problem for most people because I can see thumbnails perfectly and haven't touched one of the those programs in a very long time.

The only changes that I think could've caused it determined by when my computer ran fine and the error first started appearing:
Removed the partition of a backup Windows XP on my main windows 7 drive
Updated my catalyst control center

Any help would be greatly appreciated thanks!

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I just bought (6 days ago) a new HP Compaq Presario with Vista Home Premium already installed on it. When I try to view my jpeg picture files using photo gallery, photo gallery freezes and an error message of ?Com Surrogate has stopped working? displays. I called HP support with no luck. I also googled the error/problem and installed a vista codec package, turned off data execution prevention on dll host and turned off thumbnail preview? ALL WITH NO LUCK.

My husband is in the military and currently deployed. I bought this computer mainly to talk to him using skype and to look at pictures he mails to me on a disc. I am so frustrated that no one is able to help me with this issue. I am almost to the point of returning this computer to the store. Can anyone help?

Answer:photo gallery com surrogate error

Originally Posted by frustratedvista

I just bought (6 days ago) a new HP Compaq Presario with Vista Home Premium already installed on it. When I try to view my jpeg picture files using photo gallery, photo gallery freezes and an error message of ?Com Surrogate has stopped working? displays. I called HP support with no luck. I also googled the error/problem and installed a vista codec package, turned off data execution prevention on dll host and turned off thumbnail preview? ALL WITH NO LUCK.

My husband is in the military and currently deployed. I bought this computer mainly to talk to him using skype and to look at pictures he mails to me on a disc. I am so frustrated that no one is able to help me with this issue. I am almost to the point of returning this computer to the store. Can anyone help?

follow the instructions in the document com.doc and let me know.

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First of all I would just like to thank you this website has been a bastion for computer issues for over 2 years for me. I have looked at multiple forums but I still cannot solve a problem I am having with my dad's computer. I have run Microsoft security essentials, tdss killer, malwarebytes, and multiple other programs but have still not solved the problem of high CPU usage. When the desktop opens there is a pop up labeled Reg Svr 32, also the CPU usage is never stable spiking to as high as 80 to 100 percent when the computer is near idle. Occasionally, a window pops up saying that COM Surragate has stopped working. The number of processes in the wndows task manager also fluctuate and many of the processes are called  dllhost.exe *32 and their description is COM Surrogate. Thank you for all your help and I hope to hear from you soon as my dad really needs this computer for work.
DDS (Ver_2012-11-20.01) - NTFS_AMD64 
Internet Explorer: 9.0.8112.16533
Run by Bob at 13:13:42 on 2014-02-18
============== Running Processes ===============
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
c:\Program Files\Microsoft Security Client\MsMpEng.exe
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k Net... Read more

Answer:Reg Svr 32 error, High CPU, and Dllhost.exe *32 COM Surrogate

Unfortunately, I forgot to attach the DDS attach file and I was unable to figure out how to attach files after the initial post. If it is necessary to create a new post with the attached files please let me know.

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I am getting the odd COM Surrogate Stopped Working error and not sure where to start troubleshooting. Can someone point me in the right direction? Here are the error details:

Faulting Application Path: C:\Windows\System32\dllhost.exe
Problem signature
Problem Event Name: APPCRASH
Application Name: DllHost.exe
Application Version: 10.0.10586.0
Application Timestamp: 5632d8f4
Fault Module Name: ntdll.dll
Fault Module Version: 10.0.10586.103
Fault Module Timestamp: 56a8483f
Exception Code: c0000005
Exception Offset: 000000000002fd74
OS Version: 10.0.10586.
Locale ID: 1033
Additional Information 1: eaed
Additional Information 2: eaed4a8bbe676a4755055380d7b53987
Additional Information 3: 007c
Additional Information 4: 007ca7efeb24cbc5f5e34a1a1a00a18c

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I am using windows vista and recently, it has been showing errors on COM surrogate, Acro Tray and Windows Media Player.
Help Please.

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Please, I need help ASAP I have a Presentation and can not work with those errors
Windows 7,
1-My Windows Photo Viewer is not working I get error every time I click on a photo "com surrogate has stop working"
Event Viewer error 1000
Faulting application name: DllHost.exe, version: 6.1.7600.16385, time stamp: 0x4a5bca54
Faulting module name: ntdll.dll, version: 6.1.7601.19160, time stamp: 0x56bcd74c
Exception code: 0xc0000374
Fault offset: 0x00000000000c0aa2
Faulting process id: 0x47c
Faulting application start time: 0x01d1aa0148c985ef
Faulting application path: C:\windows\system32\DllHost.exe
Faulting module path: C:\windows\SYSTEM32\ntdll.dll
Report Id: 86a66bea-15f4-11e6-84a1-e89a8f84dfbb

I tried every thing is this post and I still get the same error Fix COM Surrogate has stopped working in Windows 7

2- Internet explorer crash a lot , event viewer

Faulting application name: iexplore.exe, version: 11.0.9600.18231, time stamp: 0x56b8c745
Faulting module name: ntdll.dll, version: 6.1.7601.19160, time stamp: 0x56bcd74c
Exception code: 0xc0000374
Fault offset: 0x00000000000c0aa2
Faulting process id: 0x16e4
Faulting application start time: 0x01d1aa03eb2b4663
Faulting application path: C:\Program Files\Internet Explorer\iexplore.exe
Faulting module path: C:\windows\SYSTEM32\ntdll.dll
Report Id: 33522f9b-15f7-11e6-84a1-e89a8f84dfbb
Faulting application name: IEXPLORE.EXE, version: 11.0.9600.18231, time stamp: 0x56b8edd6
Faulting module name: jscript9.dll, v... Read more

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Question: Solve Backup Error

Using Backup & Restore, this is the third night I got backup errors (red X), but the first time I saw the message.

"Backup failed on shadow copy on source volume got deleted. Might be caused by high write activity on the volume.
retry backup.. Consider increasing shadow copy storage using VSSADMIN resize shadow storage command.
Error code 0x80780169."

Retrying will be futile. Somebody suggested increasing the volume to 15%. There is very little information online.
Any suggestions? Should I increase the volume? I have never gotten this message in the years that I have been using Backup & Restore.

I am just supposed to be backing up my files; not creating an image, unless it copies to the disk regardless of what I choose to send to external drive.

In Event Viewer there were at least a half-dozen messages that the oldest volume was deleted. According to "Manage your space," I think I have one image on the drive and another image in backup, but I don't know if I can trust the info.

Thank you.

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need settup.hlp to run excel

Answer:how to solve error 1706 ?

First hit on Google: hit on Google:

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every time i click on games the error code comes up and only relates to games not installed. solitaire and 4 others are installed but the others are not.

Answer:How do I solve error code0X80072EFF?

Hi - I don't know what device or OS you are using (always better to add that info in your question).
HOWEVER - when I searched this in Bing, it looks like you might have a pretty bad virus. This link is where I found the information and has a few options for you:Error Code: 0X80072EFF - Microsoft Community
Good luck!

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Genuine windows error keeps popping up and I can't figure how to solve. Copy of diagnostics below. Any step by step help would be greatly appreciated, as Microsoft's solution is to buy another activation code it seems!


Diagnostic Report (1.9.0027.0):
Windows Validation Data-->
Validation Code: 0x8004FE21
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
Windows Product ID: 00359-OEM-8992687-00006
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {B839CF76-018F-48B7-877A-3C5732677C7E}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.140303-2144
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 100 Genuine
Mi... Read more

Answer:Can anybody help me solve 0x8004fe21 error

If KB3004394 is installed - uninstall it, reboot twice, then post a new MGADiag report
...note that Windows Update will then detect a new version of KB3004394 to be installed - this should not cause problems.

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I'm using a Lumia 520.Synchronisation with Exchange is not possible and I got this erre number

Answer:How do I solve the error 85010004?

The first thing to check is whether your device is set to the correct date and time. Is that so?

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I trying to solve this MS exchange server error but i can solve it. i want to repair my EDB file form exchange server because it is very useful for me. view the problem it here:

So please give any solution for this type of problem....!

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i have made the file please take a look on it and help me

i have :

processor of 2.4 core 2 due

1.5 GB of ram

ATI HD4650

Answer:please help me to solve BSOD error

These are STOP 0x124 errors - which are generated by the CPU and then reported to Windows. Not very easy to read.

That being said, they are most often related to hardware failures or compatibility issues.
Have you run the Windows Vista Upgrade Advisor (free here: ) to see if that's an issue?

Have you added any new hardware/software recently that might be causing a problem?

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Hii, my new phone nokia lumia 535 windows store any on app download error are 80070490 how to solove??????????????

Answer:How do I solve the error 80070490?

See my reply over here:

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I get this error and i don't know how to solve!! pls help!
Say if you need more information ...

Win 7 64Bit -> installed on SATA HDD
I tried to install Win 8 64Bit on an IDE HDD which is also in my pc

Answer:I get this error in VirtualBox and i don't know how to solve

I had this error too. Try deleting the virtual machine and then rebuilding it, using a static drive instead of Dynamic. I allocated 20gb and the issue went away.

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whenever i open my system a message box is appearing in the desktop showing"Cannot find script host,cannot find c\windows\winsys64.vbs".I am very much frustrated by this.So please post a solution immediately.

Answer:request to solve error

whenever i open my system a message box is appearing in the desktop showing"Cannot find script host,cannot find c\windows\winsys64.vbs".I am very much frustrated by this.So please post a solution immediately.

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please sir,reply me that the way of how to solve run-time error 339. thanks

Answer:How to solve run - time error 339

... click here for fix explanation.... (do'nt download anything!).... Posting is provided "AS IS" with no warranties

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how to solve error 711 suddenly my net off help me. I watch many videos on youtube but its not get successful ive me solution

Answer:tell me all types to solve this error

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my msn can't sign in 2 weeks im trying sending error 800488fe plz help me solve that issue

Answer:how to solve msn error 800488fe plz

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win10 builds 10856 suddenly reloads many times and give me various messages about errors IRQL_NOT_LESS_OR_EQUAL, then another time video_shedullar_internal_errors, 3-d Prodess_initualisation_failed, 4- 0x000021a, 5 - critical_process_died_ 6 - system_process_misuse. How can I solved all these problems. Thank you very much for Your work. Nikolai Skorokhodov. Russia

Answer:IRQL_NOT_LESS_OR_EQUAL - what does this error and how do I solve it?

Can you please join and provide the more information on what you were you trying to update (Presuming you were trying to install TH2 / Fall Update) i.e desktop, tablet, all in one, laptop etc

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windows boot managerSystem failed to start. Recent hardware or software change might be the cause.Then I get three options. But it keeps returningg me to this screen. Please help. Thank You

Answer:How do I solve the startup error?

1- are those the messages you get? 2- Did you try the repair my computer option and then use start-up repair?If you don't have a restoration disc you can download and make one at the following address: HELP in posting on plus free progs and instructions Cheers

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When i press ctrl+f in Internet Explorer, and type some thing i get an error, I posted a screenshot of it. Does anyone know what might be causing this?

Answer:[Solve] IE Search Error.

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Go to Solution.

Answer:What is the watchdog error and is there a way to solve it ?

A watchdog is a piece of code in Windows that measures the execution time of commands. If a critical command takes too long to execute, Windows will generate this code. It is generally caused by hardware-related issues with critical components such as an SSD or core drivers.
Are you up to date with all of your system's drivers?

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Error caused by a device driver

Thank you for sending an error report to Microsoft.

Error report summary

Error type : Windows stop error (A message appears on a blue screen with error code information)
Solution available? : No (see Next steps)
What does this error mean? : Windows has encountered an error from which it cannot recover and needs to restart
Cause : Unknown device driver
Computer symptoms : A message appears on a blue screen with error code information (for example: e.g. 0x0000001E, KMODE_EXCEPTION_NOT_HANDLED)
Additional steps for you to take : Important: Please continue to send error reports so analysts at Microsoft can study and try to correct the problem as quickly as possible

Information about this error

You received this message because a device driver installed on your computer caused the Windows operating system to stop unexpectedly. This type of error is referred to as a "stop error." A stop error requires you to restart your computer.

Next steps

We have analyzed your error report and at this time are unable to determine the exact cause of the error. However, Microsoft will continue to analyze this error report to try to determine the specific cause of the error. If we are able to find the cause and correct it, and you encounter the same problem, you will receive an updated response that includes instructions for resolving the problem.

Answer:Any ideas to solve this error?

Did you change anything before that error started occuring? Such as new hardware etc?



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been waiting for almost a week for a code to verify my account and i still haven't received it till now

Answer:how to solve error 800488fe?

Allow me to be the first to ask....What are you talking about?

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Hi all,I have bought a game called Warcraft III a while ago. It worked on my former computer, which was a Windows XP Professional Home Edition.Now, this pc was taken by my dad and now I have to work with this Windows XP professional. (Not a home edition and it's a laptop).I tried to install the game again. It worked. Now I tried to run, but everytime it's about to load the main menu, it crashes and following error appears :Now, is there any way to solve this? If so, how?And what does the error means to by the way?Would appreciate help.Cheerz,Baldir

Answer:Annoying Error? How to solve? (if possible)

Is the game downloaded?

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Hello Everyone,
I recently built my first computer and decided to dual boot Ubuntu 16.4 and Windows 10. I tried to use my external hard drives on the new build to transfer files. I couldn't get my 3TB or my 500G to mount in Ubuntu even though I had used them both in Ubuntu on previous computer. Windows would not even recognize that the 3TB was plugged in but I was able to open the 500G. I attempted to copy a file to the drive and it was interrupted with an error "corrupt file" and only half the file was copied. I then tried to delete the half file and was unable to do so. I then safely removed the hard drive to try again on my old system which is also operating Windows 10. Now the hard drive is not accessible, only option was to scan for errors and repair. Probably shouldn't have but did, and now it is has been four hours and it is still showing zero progress. I checked task manager and the application is running but is it actually doing anything? I can't tell. Should I cancel the error checking if no progress is shown thus far? Will this cause more damage? What are the chances I can retrieve the files? What happened as the drive was operating at a normal capacity before, it sounds like I may have acquired a USB virus may be? Or possibly unmounted improperly from Ubuntu even though it said it couldn't be mounted? I'm still pretty new to everything so sorry for the multiple questions but I do try to learn from my mistakes lol! Thanks Very Muc... Read more

Answer:COM Surrogate Error Checking No Progress Showing

Hi Shandalin and welcome to TSG.

For Windows to see a hard drive larger than 2.2TB the drive has to be set up as GPT instead of MBR.
Have a look in Disk Management to see which type it is, see here for the details :-

If it is MBR you should be able to change it to GPT like this :-
Although it says no data on the drive will be lost I would copy anything you can't afford to lose from the drive before the conversion just to be safe.

Chkdsk should have shown some progress after 3 hours so I think you should cancel it. Not sure what's happening with that 500GB drive, try a different Usb cable if possible and copy a large file onto it to test.

EDIT : When did you get that Com surrogate error ?

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Recently I started getting the pop-op error stating "COM Surrogate has stopped working". At the time I was running Windows 7 and had recently updated my video drivers. I went ahead and updated to Windows 10, hoping that the update would fix the error, which it did not. Before the Windows upgrade, the COM error was intermittent, and I had sound. After the upgrade, I do not have sound, and the error is constant from startup. After clicking on "Close the program" another error box immediately pops up in it's place.

I have already tried the following solutions to no avail:
Updating video/audio driversUninstalling video/audio drivers completelyUninstalling all CodecsUpdating DivXNero is not installedAdding dllhost.exe to DEP exceptionRan the System File Checker - no errorsRan Check Disk - no errorsScanned and removed all malware using LavaSoft Ad-AwareRan Windows Repair - no errorsRe-registering vbscript.dll and jscript.dll

I am out of ideas for solutions. Any and all help is appreciated.

Attachment 32869

Answer:COM Surrogate has stopped working error, No sound

Hi Ravenot,

Welcome to the 10forums.

There are no dump files in the attached zip file.
Please run the tool again and make sure there are dump files.
If there are no dump files in the new created zip file, please check the following directory for dump files: [windows partition]\windows\minidump\

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I've seen a few people with this issue around but yet to find a fix, getting the error : Internalerror:extracttemporyfile: the file 7z.dll was not found! I've tried reinstalling 7zip, pasting the 7z.dll to various places etc but no fix found! Any advice? anyone else had this?

Answer:Trying to install games, 7z.dll error, can't solve

Try PeaZip

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i m using window xp sp-2..suddenly at the running time my pc stopped..n now not working..m trying to format it...but when i m trying for format and press enter for format it just restart the i dnt knw wat should i do..??

Answer:how to solve window xp formatting error...

See response 2 in this - try cleaning the contacts on the ram modules, and making sure the modules are properly seated: a laptop, or netbook, you must remove both its main battery and AC adapter before you do that.For a brand name computer, see the Owner's or User's manual if you need to - how to remove or replace the ram is usually in that - it may already be in your installed programs. If you can't get into Windows, it may be on a disk that came with the computer, or you can go online and look at it or download it - it's in the downloads for your specific model. For a generic desktop computer, see the mboard manual if you need to - how to remove or replace the ram is usually in that. ......Check your hard drive with the manufacturer's diagnostics.See the latter part of response 1 in this: you don't have a floppy drive, you can get a CD image diagnostic utility from most hard drive manufacturer's web sites, but obviously you would need to make a burned CD, preferably a CD-R for best compatibility, on another computer if you need to.E.g.Seagate's Seatools will test any brand of hard drive.Do the long test. bootable Dos versions of SeaTools can be used even if Windows is not working properly.If the hard drive itself tests okay, any data problems found can be fixed, one way or another.........If the hard drive itself tests okay.........Re-installing Windows... Read more

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Do I wanted to know if anyone can help me to fix the error 0x800f081f Dism/online /Cleanup-Image /RestoreHealth?

Thanks a lot.
Best regards.

Answer:How to solve the error 0x800f081f Dism?


For Windows 8.1, Windows 8, Windows Server 2012 R2 or Windows Server 2012

To resolve this problem, use the inbox Deployment Image Servicing and Management (DISM) tool. Then, install the Windows update or service pack again.
Open an elevated command prompt. To do this, swipe in from the right edge of the screen, and then tap Search. Or, if you are using a mouse, point to the lower-right corner of the screen, and then click Search. Type Command Prompt in the Search box, right-click Command Prompt, and then click Run as administrator. If you are prompted for an administrator password or for a confirmation, type the password, or click Allow.Type the following command, and then press Enter.
It may take several minutes for the command operation to be completed.DISM.exe /Online /Cleanup-image /Restorehealth
Important When you run this command, DISM uses Windows Update to provide the files that are required to fix corruptions. However, if your Windows Update client is already broken, use a running Windows installation as the repair source, or use a Windows side-by-side folder from a network share or from a removable media, such as the Windows DVD, as the source of the files. To do this, run the following command instead: DISM.exe /Online /Cleanup-Image /RestoreHealth /Source:C:\RepairSource\Windows /LimitAccess
Note Replace the C:\RepairSource\Windows placeholder with the location of your repair source. For more information about using the DISM tool to repair Windows... Read more

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its cloud Linux hosting ,in

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how to solve Bluetooth error on windows 10 ?

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When I am surfing the web or watching a film, my computer may place still and do not reply without any indicates. It may revolve into blue screen in seconds if I click or press buttons repeatedly. So, what can I do to prevent computer go blue screen or what is the finest method to improve my computer performance in minutes?

Answer:How to solve a blue screen error?

This program will work out the problem & then provide links to possible fixes.WhoCrashed

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I got this laptop for Christmas and it worked fine. Then i ran a Virus Scan (McAfee, It came with it), Then I shutdown the computer and went to sleep. When I got up I turned it back on and it started up, then it loaded the login screen and says "Incorrect Password" and whatnot. So I clicked OK and tried to login with my password and it doesn't work. I tried several other passwords and no password, But nothing worked. I Also tried Safemode, But it does the same thing. I tried Ophcrack, It just says there is no password.

Please, Someone help me solve this problem without having to lose any data.

Answer:Please help solve! Windows 7 Login Error.

Welcome to Seven Forums

Offline NT Password & Registry Editor

Download the bootdisk on that page from another computer and burn it to a disk.Use the likes of image burn-poweriso or Nero,burn as an image file,not data.
Run it from your computer (make sure boot from cd is allowed from within your BIOS)
Follow the instructions on the website given above and on the disc.


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I've been experiencing a Securityrisk.downldr and would like to know how to solve it? I've been trying with NAV and superantispyware, but not successful. Below is my Hijackthis scan log. Pls help urgently! thanks ya!

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 1:58:19 AM, on 26/3/2008
Platform: Windows Vista (WinNT 6.00.1904)
MSIE: Internet Explorer v7.00 (7.00.6000.16609)
Boot mode: Normal

Running processes:
C:\Program Files\Bioscrypt\VeriSoft\Bin\AsGHost.exe
C:\Program Files\Apoint2K\Apoint.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\IAAnotif.exe
C:\Program Files\HP\QuickPlay\QPService.exe
C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\QLBCTRL.exe
C:\Program Files\Hewlett-Packard\HP Health Check\HPHC_Scheduler.exe
C:\Program Files\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe
C:\Program Files\Hewlett-Packard\HP Wireless Assistant\WiFiMsg.exe
C:\Program Files\Java\jre1.6.0_05\bin\jusched.exe
C:\Program Files\Google\Gmail Notifier\gnotify.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\HP\HP Software Update\hpwuSchd2.exe
C:\Program Files\Adobe\Reader 8.0\Reader\reader_sl.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files\Windows Media Play... Read more

Answer:How to solve a Securityrisk.downldr error?

Please do this:

Download Deckard's System Scanner (DSS) to your Desktop. Note: You must be logged onto an account with administrator privileges.Close all applications and windows.
Double-click on dss.exe to run it, and follow the prompts.
When the scan is complete, two text files will open - main.txt <- this one will be maximized and extra.txt <-this one will be minimized
Copy (Ctrl+A then Ctrl+C) and paste (Ctrl+V) the contents of main.txt here.
Please attach extra.txt to your post.
To attach a file to a new post, simplyClick the[Manage Attachments] button under Additional Options > Attach Files on the post composition page, and
copy and paste the following into the "Upload File from your Computer" box:C:\Deckard\System Scanner\extra.txt

Click Upload.

What DSS will do: create a new System Restore point in Windows XP and Vista.
clean your Temporary Files, Downloaded Program Files, and Internet Cache Files, and also empty the Recycle Bin on all drives.
check some important areas of your system and produce a report for your analyst to review. DSS automatically runs HijackThis for you, but it will also install and place a shortcut to HijackThis on your desktop if you do not already have HijackThis installed.


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I had windows 8.1 pro already but decided to make new clean installation.
I downloaded the iso from here: Creating installation media for Windows 8.1 - Windows Help
I clicked on Creating media downloaded the iso file to my hard disk and burned it to a dvd.
Then in my pc booted from the dvd in the windows setup i deleted the C: partition and created it again so i don't have any windows to restore back my mistake.
Then i continued entered my windows serial number then it collected files...On the third step it throw this error:
windows could not set the offline locale information. error code : 0x80000001
I don't have a clue what is the proeblem.
I googled some say hard disk failure some say language setup is wrong so i tried to selected uk for time...and keyboard then uk and hebrew since im in Israel.
Then i tried us . In all cases it didn't help same error.
Any ideas what is the problem ? And how to solve it ?
I'm now on my laptop i can download and burn the windows again but how do i know if the problem will not come again ?

Answer:How to solve error: code : 0x80000001 ?

Check the date and time in BIOS setup, make sure it's correct. Also check the Time Zone.

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When i try to login on my gmail i get an error msg as: cannot find 'file://c:/users/user/documents/my google.html' and the when i press enter twice i am able to login .Can anyone tell me the reason and solution or the same!

Answer:how to solve gmail login error

Ask the experts here:

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I am Using Windows 7 Ultimate

When ever i play games my Pc get a blue screen and reboots and tells me windows have recovered from an unexpeted shutdown and gives me this error message grrrrr

I already have formated and reloaded my pc 4 times then, I downloaded windows 7 sound driver for my mother board and graphics card and it still does the same, so I downloaded drivers for Vista and still the same result, I did test my hardware they are all working and not over heating and my windows is updated so, I am out of options please advice me what to do

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.
Locale ID: 2057
Additional information about the problem:
BCCode: 124
BCP1: 00000000
BCP2: 866D0024
BCP3: B62C4000
BCP4: 00000135
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1
Files that help describe the problem:

Answer:How can i solve this blue screen error ?

Please zip up the contents of the C:\Windows\Minidump folder and upload/attach the .zip file with your next post.

A STOP 0x124 error is an error that's identified by your hardware - which then notifies Windows about it. In most cases it's a hardware failure or an incompatibility.

- check to ensure that your BIOS and drivers are updated to the latest versions
- if you've been inside the case recently - go back in and reseat everything (I got a STOP 0x124 because of this yesterday).
- Run the Windows 7 upgrade advisor to see if it pinpoints any possible compatibilty errors (free from here:

The memory dump file(s) will be used to see if there's any other issues, and to see what older drivers are loaded when the crash occurs.

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Note I just installed a few firewire card. However, it doesn't seem to matter if I have it in or not.

STOP: 0x0C5 (0x0, 0x02, 0x01, 0x8053465A)

Answer:Help me solve this blue screen error

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E sonic phoenix award bios can't do detected USB removal disk the first problem that is fromMotherboard so can i update bios for that errors ?

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I read about connection 45 & 47 pins to resolve "ide #1 error" and my question...
how change c-sel/slave mode in diffrent way (without connecting pins)?
I just bought liteon dvd-rw drive (sosw-833s 51c) and install into satellite 1410-304 and my laptop don't work with this drive (at startup "ide #1 error", os don't see drive)

Answer:Satellite 1410-304: How to solve IDE #1 error?

I think, there is no other option (i would also not recommend to change the pin assignment).
You should have asked your Servicepartner what drive's are supported on the type of Notebook, he know's about it ..... I'm sorry to say, but you should have a look before you bought the drive.

Br, Ben

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this error just came up this morning after I removed delta-search from both of my browsers,Internet Explorer and Google Chrome using adwcleaner. The problem start right after I run Malwarebytes. The whole desktop is not responding after an hour and I get blackscreen whenever I logon to my account. I solve this blackscreen problem by the help of this thread, http:// .

The only services that is being disabled is shown in this picture:

After I solved the blackscreen problem, I get this error which said:
[*]"There was a Problem Starting C:\ProgramData\Malwarebytes'anti malware\cleanup.dll"
[*]"The specified module could not be found"

And I click 'Okay'.

Whenever I enable the MBAM services, I always get this 'blackscreen'. Any idea on fixing it?

P.S Sorry for my bad grammar

Answer:How do I solve missing 'cleanup.dll' error ?


Please do the following...

Download the Farbar Recovery Scan Tool
Select the 64-bit version.

Save to the Desktop. Double-click the downloaded file to run it.
When the tool opens click Yes to disclaimer.
Press the Scan button.
FRST64 makes a log (FRST.txt) in the same directory from which the tool is run (Desktop).
Please provide the FRST.txt in your reply. <<---

The first time the tool is run, it also makes another log: Addition.txt
Also post the Addition.txt in your reply. <<---

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Hey guys,

like 6 hours ago ....I recently got this message :

This operation has been cancelled due to restrictions in effect on this computer. Please contact your system administrator.

this came up when I was trying to go into any folder on my desktop documents......and any other folders I have. I can go into My Computer but when I can there I cant get into my documents or my C Drive where I have alot of important stuff which I really need to get into asap.

I was searching through forums on google ......for this type of situation....I found alot of people with the same problem..,....the one I heard that would work is using FixPolicies.exe........but the problem is when I use that I can install it and everything ....but I cant seem to open the folder .....and that Restriction message comes up again when I try to open the folder ....soooo I really dont know what to do......I must figure a way to get into my documents...

Im running on Windows XP ...and yes I am the system adminstator as well...I have scanned my computer ....I had 5 trojans detected.....they have been removed.......

Any HELP!!! would be Great..ASAP ...... in a total jam right now.. ..I hope I dont lose any of the files im my documents.

Answer:Impossible Restriction Error - Need Help How to Solve

Hi studyhard4life and welcome to TSF !

Your restriction issues are probably caused by the trojans or by the fact that you removed them. An antivirus will detect and quarantine infected files but it won't revert the changes those files made to your system. A malware infection rarely comes alone so there are probably remnants or other malwares on your system.

Please follow these 5 steps and read the instructions carefully :
Post and attach your final logs in a new thread in the HJT section. Be patient as that section is very busy, the security analysts will get back to you with specific instructions as soon as they'll have reviewed your logs.

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A runtime error is a software or hardware problem that prevents a program from working correctly. Runtime errors might cause you to lose information in the file you're working on, cause errors in the file (corrupt the file) so you can't work with it, or prevent you from using a feature. Unlike stop errors, runtime errors don't typically cause Windows or a program to stop working.
Runtime errors can occur if you are running two software programs that aren't compatible, if your computer has memory problems, or if the computer has been infected with malicious software. If a runtime error keeps occurring, follow these steps:
1. Install the latest updates for Windows and for the program displaying the error. Note that the update for the program might be listed as an optional update on the Windows Update page. Click Start button then show all programs and open Windows Update.
2. Check Action Center for a solution to the program displaying the error.
When you have Windows Error Reporting turned on and a program stops working, a problem report is typically sent to Microsoft for more analysis. If a solution is available, or there are steps you can take to minimize the likelihood of the problem recurring, they'll be available in Action Center. Click to Flag icon in Notification area to open Action Center.
3. Update and run your antivirus software. Windows doesn't come with antivirus software, but Action Center can often monitor the antivirus software that you or your ... Read more

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Info :-

Windows XP Home edition with SP2

Im assuming its becuase of SP2 but not sure of the fix..

Im trying to load a CD (1 - 2 years old) its a Weight Watchers Points Plus CD , it used to run fine a couple of years ago but now for some reason it wont allow me to open up the program once installed. Installation is fine but I get the following erors upon running the .exe

Any ideas ?

This is the log file that is created..

<?xml version="1.0" encoding="UTF-16"?>

Answer:Runtime Error , failed to solve..

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C:\program files\TruekKey\McAfee.Truekey.cp.core.localization.dll? What is this error? How to solve?

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during installation of xp, a error with blue screen occured

Answer:how to solve blue screen error in xp during f

Yes well what was the error code & message ?

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I installed first time the simulator and open it first time and i got following error.

Problem signature:
Problem Event Name: APPCRASH
Application Name: cpnmld.exe
Application Version:
Application Timestamp: 3ffe766e
Fault Module Name: ntdll.dll
Fault Module Version: 6.1.7600.16385
Fault Module Timestamp: 4a5bdadb
Exception Code: c0000005
Exception Offset: 00057a79
OS Version: 6.1.7600.
Locale ID: 1033
Additional Information 1: baac
Additional Information 2: baac5f0a4a5b74a99058c19ace5d60ae
Additional Information 3: f5d7
Additional Information 4: f5d7d7ee9503e472a0cc9d8559dae5dc

please provide the solution so i can move ahead in my work..

Waiting for the answers.

Thanks in advance...

Answer:How to solve application crash error?

i found this article.
Install CPN Tools
and Use cardinfo for Windows
and i don't know this program is compatible with win7 or not. because i don't use it.
hope can help.

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imagedit.ocx or one of its depenencies not correctly registered

Answer:how to solve imagedit error message

Simply correctly register imagedit.ocx or one of its depenencies.Try reinstalling the associated application.Bryan

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I'm a newbie here- excuse me if I don't know all the protocols around here, I'll try to pick them up quickly.

Anyway- here are the details on my PC:

Compaq Presario 5WV280
900 mhz AMD athlon
Windows ME

256 MB RAM
30 GB HD
56k modem

Machine is pretty much as setup from Compaq, except we added 128MB RAM a couple of weeks ago for a total of 256 MB- no problems after that install. We also recently replaced the modem, the original modem died and it was replaced with a Diamond multimedia Supramax 56i PCI that my brother gave me. No problems with that after we got it installed + running.
The problem came up about a week after the modem replacement + RAM install.

I am using Netzero Dialup as my ISP.

The problem I am having is this. My PC is in (what I think is) Safe mode- low resolution display, giving me Error 24 "Display driver error". It tells me that I need to reinstall the display driver, or install an upgraded driver, because the current driver is either damaged or not correctly installed. It then prompts me to the "Installation wizard" to find a better driver- but when I go thru that procedure, it says I already have the best driver installed.

When I try to remove the display driver (thinking it might work to remove + then reinstall), it begins to go thru the process, then the system freezes- every time. I tried the HP/Compaq online tech chat, but they were not very helpful- everything they suggest... Read more

Answer:Display error 24 - unable to solve...

What video card is in the machine? What have you tried? A typical test would be to remove the modem and ram again to see if that works. Optionally, theres a slim chance the video card went bad. If its onboard and using shared memory, I would suspect the ram. If its not onboard, maybe try another card. Problems like this require trial and error of removing hardware until you can narrow down the culprit.

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Hi all,

I have Windows 7 professional and a minimal set of software installed.

I have pretty much exactly the same problem then the one posted here:
COM Surrogate Windows 7 64bit

I keep getting a "COM Surrogate has stopped working" error when viewing JPEGs with Windows Photo Viewer. This happens at random times when I view the photos. Sometimes it happens when I open the first image but mostly it is at some point when I change to the next picture.

Just as above problem wasn't solved, mine isn't either. I just wondered if anyone had a new idea.

Just to make sure:
I have seen the page at and:I have no Nero or Divx
I tried to add dllhost.exe to the DEP exception but I get the message "you cannot set DEP attributes on 64-bit executables". I did this under Advanced Settings-> Performance tab: Settings->Data Execution Prevention->Turn on DEP for all programs and services except those I select:->add.... Also I read somewhere that changing the DEP isn't the best solution for security.
I will probably have to try disabling thumbnails but this isn't the ideal solution. Also it didn't work for the person that posted the same problem a year ago.
I am not aware of any Windows 7 codec update (my Windows says there are no updates)

I have seen 'COM Surrogate has stopped working' - Microsoft AnswersI tried the "clean boot" and with everything disabled, the error still occurred.

I don't know when it started. recentl... Read more

Answer:COM surrogate stopped working error - no solution seems to work

First, make sure Windows files are as they should be:Run SFC /SCANNOW Command - System File Checker up to three times to fix all errors with a restart in between each. Post back if it continues to show errors after a fourth run or if the first run comes back with no integrity violations.
Also, do you have ANY codecs installed beyond what comes with Windows 7?
Please provide us with your Event Viewer administrative logs by following these steps:Click Start Menu
Type eventvwr into Search programs and files (do not hit enter)
Right click eventvwr.exe and click Run as administrator
Expand Custom Views
Click Administrative Events
Right click Administrative Events
Save all Events in Custom View As...
Save them in a folder where you will remember which folder and save as Errors.evtx
When asked, save the display information in English.
Go to where you saved Errors.evtx
Create a new folder by right clicking in a blank area within the folder Errors.evtx is saved in. You could also click New Folder at the top of the directory under the directory path box.
Name the new folder Errors.
Place Errors.evtx and the LocaleMetaData folder into the new Errors folder.
Right click the Errors folder -> send to -> compressed (zipped) folder
Upload the .zip file here.

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Thank you for any assistance you would be able to give me.
Sorry for derp title, I failed with CopyPasta.

Answer:COM surrogate infectionCOM surrogate infection


Before we begin, please note the following:

I will working be on your Malware issues, this may or may not, solve other issues you have with your machine.
The logs can take some time to research, so please be patient with me.
Stay with the topic until I tell you that your system is clean. Missing symptoms does not mean that everything is okay.
Instructions that I give are for your system only!
Please do not run any tools until requested ! The reason for this is so I know what is going on with the machine at any time. Some programs can interfere with others and hamper the recovery process.
Please perform all steps in the order received. If you can't understand something don't hesitate to ask.
Again I would like to remind you to make no further changes to your computer unless I direct you to do so. I will not help you if you do not follow my instructions.

Download Malwarebytes Anti-Rootkit to your desktop.

Double-click the icon to start the tool.
It will ask you where to extract it, then it will start.
Warning! Malwarebytes Anti-Rootkit needs to be run from an account with administrator rights.
Click in the introduction screen "next" to continue.
Click in the following screen "Update" to obtain the latest malware definitions.
Once the update is complete select "Next" and click "Scan".
When the scan is finished and no malware has been found select "Exit".
If malware was detected, make sure to check all t... Read more

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*Need assistance to clean up com surrogate processes after virus removal making computer slow*
Thank you for your time and expertise!
This previous topic explains my situation well!
One important Observation is that these processes only start when connected to the internet! I was not connected to the internet when making these logs and the com surrogate processes were not running. once i am connected to the internet these COM SURROGATE processes vbring my computer to a stand still!
Here are the scan logs:
# AdwCleaner v3.308 - Report created 29/08/2014 at 18:02:43
# Updated 20/08/2014 by Xplode
# Operating System : Windows 7 Home Basic Service Pack 1 (32 bits)
# Username : KentII - REVENT5
# Running from : G:\Bleeping Computer Tools\adwcleaner_3.308.exe
# Option : Clean
***** [ Services ] *****
***** [ Files / Folders ] *****
Folder Deleted : C:\ProgramData\~0
Folder Deleted : C:\ProgramData\Microsoft\Windows\Start Menu\Programs\AppGraffiti
Folder Deleted : C:\Program Files\AppGraffiti
Folder Deleted : C:\Users\Kent\AppData\LocalLow\AskToolbar
Folder Deleted : C:\Users\Kent\AppData\LocalLow\FunWebProducts
Folder Deleted : C:\Users\Kent\AppData\LocalLow\MyWebSearch
Folder Deleted : C:\Users\Kent\AppData\LocalLow\Toolbar4
Folder Deleted : C:\Users\Kent\AppData\Roaming\wse_astromenda
Folder Deleted : C:\... Read more


Duplicate thread:'ll close this one.

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I bought microsoft band. I installed Microsoft Health application and when I run the application I see following messege:
"Network Error
Something went wrong. Please check your network connection and try again."
When I click again I have the same messege after few seconds. I am from Poland. I have US region in phone and English.
Any ideas how to solve this problem?

Answer:Microsoft Health - network error. How to solve?

Please help me with Microsoft Health App for MSFT Band . I have a F*#!*$!g network error on my Lumia 1520. How to solve?

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I have recently aquired a DVD-ROM drive to upgrade my Sat Pro 4290 optical drive from a CD-ROM to DVD-ROM. As suspected I am having the problem that the drive is not recognised and get the IDE #1 error.

I can get windows XP to recognise the drive by deleting the Secondary IDE Channel in the Hardware and then searching for new new hardware. It then installs the IDE Channel and then finds and installs the DVD-ROM and works fine. I reboot the laptop and back to square one!

I understand it is something to do with the settings on the motherboard and somebody has resolved this by soldering pins to different places on theh IDE connectors.

I do not want to risk this and was wondering if anybody found an easier way of doing this?

Many Thanks

Answer:Satellite Pro 4290: How to solve the IDE #1 error issue


> I understand it is something to do with the settings on the motherboard and somebody has resolved this by soldering pins to different places on the IDE connectors.

That?s not 100% true. This is not a setting issue on the motherboard but the setting of the CD/DVD drive.
The drive supports different master\slave\c-sel settings and if they are not compatible the BIOS will not recognize the drive correctly.

On the external drives (for desktop PC) it?s possible to change such settings by switching the jumper but this is not possible to the slim notebooks drives.
The notebook drives settings are stored in the firmware!!

I found different ?not legal? tools which can change the master/slave/c-sel settings but I would not recommend using it.
The risks are too high that the drive will be damage.

So try to replace the drive with a compatible one?

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When i am downloading the McAfee Manager subscription and it suddenly stops in the middle of the process and showing Error 7305. Is there any way how to Fix McAfee Antivirus Error 7305. I tried for a few http://www.mcafeetechsupportnumber.... persons online.

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I bought my Nokia Lumia 630 recently and found a number of linked apps in the store ready to install, one of which is for music. I just get an error code 80073cf9 when I try to install it. How can I solve this as I want to listen to the music I have transferred to the phone from my PC.

Answer:How can I solve the error code when trying to install the music app?

I had that problem and had to factory restore to solve.

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I tried syncing my account.It doesn't work.I forgot my password and was suggested to take up a questionnaire but couldn't answer those questions too. I created a new a new email.But I'm not able to create a new account.I want to reset my phone but don't know how to. Will my contacts be deleted if i reset my phone ?

Answer:How to solve error 80048264 ? How to reset phone ?

Yes, if you reset your phone you will lose everything.

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How to resolve error code W1BF3CJKC-GRMEJ1. with my Desktop PC Think center.

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i've tried to play a game(metro 2033) but physxloader.dll error keeps me from going any furtherand its done this with 3 of the games i've tried to install,i'm at a lost to fix this issue.                                  any suggestions?

Answer:physxloader.dll is in error ;adding this my solve your problem

What is the error? Does it say that the dll can't be found?You can do a full search on your machine for the DLL and once you find it, if you have it, then register it to your system.If you don't have it you can try to download it.

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installation process stop automatically at 98% and an error comes that3132r5c4.sys is not found. please help ho to install the operating system

Answer:solve 3132r5c4.sys error while install operat

Are you using an actual Microsoft XP disc or some sort of copy?

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I have a laptop (lenovo) with windows 8.1. I have blue screen error problem that occusr frequently while using my laptop and every time  errors are different. Some of them are - Kernel trap , memory management, IRQL_NOT_LESS_OR_EQUAL,  system service
exception etc. Please tell me what's wrong with it and how can i solve these errors?


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Your PC need to restart.
Error Code: 0x0000005D

Answer:Windows 10 Tech Preview Error How to solve?

Duplicate thread. Continue advice here to keep things tidy...
Thank you.

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how to solve new nokia lumia 535 app download error ???

Answer:How do I solve a Nokia Lumia 535 app download error?

Usually this is caused by your Microsoft Account not being able to sync. BTW an error code or any explanation given really allows us to help you better.
Check that you can sync... Settings > email + accounts > hold down on the account name > tap "sync" from the popup menu > follow up on any conditions it alerts you about if it fails make sure date and time are correct for where you areuncheck any restrictions in Data Sensetry a Soft Reset - hold Volume Down + Power buttons until the phone reboots (you don't loose data, but it clears out "gunk" residing in memoryyou could log on to your Microsoft Account on a PC Browser and change your password > go back to the phone and try a sync again, it will ask for the new password and this might reset it

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I have had a problem with boot error tos0002 after Ghosting image to a new drive.
I have resolved it by copying the BOOTSECT.BAK from the Vista disc to the C: drive.

I just copied and kept the old one as you can with Vista but I guess it may be similar with XP.
I reinstalled the Qosmio player from the respective disc.

I hope this helps someone because I have spent ages trying to find a fix.

Answer:SOLUTION - How to solve the TOS0002 error issue

Thanks for this information Emma.

It?s always nice to see people who post useful solution proposals?


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