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Black screen after windows start up doesn't go to login screen

Question: Black screen after windows start up doesn't go to login screen

Hi I would really appreciate any advice i've been trying to fix for four hours without any luck.

I have an Acer aspire 5732Z. I turn my laptop on and it shows the starting windows screen then just goes to a black screen with a cursor. I tried to do systems restore but it said that i did not have a system restore point. I cannot start in any safe mode.

I have all my pictures, uni work etc and im terrified i've lost it all. I've only had the laptop a year.

Any suggestion would be amazing

Thank you

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Preferred Solution: Black screen after windows start up doesn't go to login screen

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link (This link will automatically start a download of Reimage that you can save to your computer.)

Answer: Black screen after windows start up doesn't go to login screen

Hello seven11 and welcome to SevenForums!

I think this article will be fairly interesting to read.

Why is my screen black when I start Windows 7?

Carry on.

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Please can anyone help, not long purchased a new HP laptop with Windows 10 Home Edition pre-installed. Going well until recently has started to hang, on the e-mail log-in and password page - got another Outlook user to try too; basically the same. I, get the black screen which looks like it's trying to open the desktop and from recollection you get the arrow cursor. I Can get into it via the Safe Mode and all the settings are pretty much as they were out the box.

After looking on the internet and checked a couple of things to troubleshoot - I took in the Device Manager and noticed under Monitor that there was one with a yellow rectangle and exclamation mark under 'Generic PnP Monitor'. I think it's possibly this causing the issue. My question would be as I can only get into the laptop via Safe Mode - and can't get internet access this way. If, I uninstall and re-boot, will this fix this issue i.e it will re-install itself from bootup and will I still get a screen showing as it's a laptop. Apologies, if this is a long thread - this is my first proper dealings with Windows 10 . Thanks

Answer:Windows 10 hanging, showing black screen after login on Start-up

Welcome to the forum. If it works in safe mode then something is running at start causing the problems as a start stop anything running at start

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Background: A week ago on vacation, I opened my HP Pavilion dv7-2173cl (a laptop running Vista Home Premium SP2) and suddenly, green and black lines began forming across its screen. I was later told this was a pressure crack, although that is not what I'm posting about. Freaked out, that day I turned the computer off and on several times using only the power button, once foolishly interrupting a "Startup Repair" process.

Problem: When I got home I hooked up the laptop to my TV so I could see what was going on. After attempting to turn it on many times, I eventually got the BSOD with a STOP:0x0000c1f5 error. I couldn't access the Recovery Module (even to backup) or Safe Mode. Going into personally uncharted territory, I booted from a Linux System Rescue CD to delete the $TxfLog file that was apparently the cause of the problem. I no longer get the BSOD, I get a black screen (KSOD?) (sometimes w/mouse, sometimes w/o) after the "yellow bar" loading screen. I still can't get into Safe Mode but I was able to use a Vista repair CD I downloaded to (finally) backup onto an external hard drive.

What I've Done So Far: I've run chkdsk, checked the memory and hard disk from BIOS options, and run Startup repair. I did the kind of Windows backup where everything goes to one file.

I'd prefer not to start from scratch if I can avoid it. Thanks so much for any and all help guys, I appreciate it a lot.


Answer:Vista won't start up, black screen before login screen.

I couldn't access the Recovery Module...Do you have a Recovery CD, Windows Vista CD, or Recovery Drive (partition)?What happened when you tried to access it?------------------------------------------------------------You said that you were able to backup onto an external harddrive, so important data is safe.The best option right now would probably be to re-format.

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There is this black screen(mouse does not appear either) right before the login menu that happens sometimes for about 1 minute then the vista logo pops up and then I can log in, any ideas as to what the problem is or how to fix it? T400 with the ati video card, but i'm on the intel integrated one most of the time but problem happens with both.

Answer:T400 black screen between windows vista loading screen and login screen

I think problem is with the drivers. I use to have the same problem too but after I upgraded to the latest drivers + BIOS, problem seem to be fixed.

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Hi, I'm using a Dell Inspiron 15 with Windows 8 and was having an issue where videos were not playing and restarted my computer, left the room for a minute and came back to see it was updating. When the update completed I was able to log on, but there was only a black screen with a cursor. I tried restarting my computer and had the same result, and followed the first bit of advice in this thread (here) as the issue described was the same, and successfully opened the task manager to have the system boot in safe mode. However, when I restarted my computer it did not progress past the boot screen where I was greeted with nothing but a black screen. This has happened every time I have restarted and I am unable to access safe mode or log on normally, although I can reach the Advanced Startup Options screen.
Is there any way to fix this issue?

Answer:Black screen with cursor after login, then computer won't start up to login

F12 at reboot and run Dell Diagnostics

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Hello, I'll go ahead and start from the very beginning. Thanks in advance though for taking a look at my problem.

About a month ago, my computer would give me a few problems while booting up. I would start the computer, it would run through BIOS, run through the Windows loading screen, and after that it would run the CHKDSK to make sure my disks are fine. CHKDSK doesn't work, it just freezes right before checking the disks, so I restart and generally it will boot up. Most of the time it would boot up perfectly, but rarely would it go to the xp loading screen and then flicker as if it as going to go to the windows login screen but wouldn't. The screen would just stay black and I'd have to restart. Next time, generally it would work perfect.

So this brings me to the current day. After the windows xp loading screen, it goes black. The computer is on, but I don't see any activity for the HDD via the LED. SO i go into safe mode, i finally get CHKDSK to run, I had to really mess with some stuff to get that working. Windows says the volume is fine, and the only way I can boot my PC is in safe mode, but even that will freeze sometimes while loading some of the files.

Just to let you know I'm running Raid0, and this is my first time running it. I'm not sure if this symptom is a common problem if one of the disks are going out. Does anyone know whats going on? Could it be a virus that messed with a boot.ini or any startup stuff? also, is there anyw... Read more

Answer:Solved: Windows Cant boot, black screen before login screen

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Hey, need some help yet again!

Yesterday, I downloaded Mission Against Terror (New MMOFPS), and I downloaded it. Upon updating with the patcher, my laptop went haywire. It started opening up random IE windows, slow speed, etc etc.

I did a whole memory scan, and a malware/adware/spyware scan. There were several viruses and whatnot, but what is important are the files: SVC2.exe and 2008.exe, you'll find it why later on. The anti-virus said that it had fixed/deleted everything.

So, I restarted my laptop, hoping that I'd get it up and running in safe mode for any further scans. Unfortunately, when I restarted it, after the windows 7 loading screen (which is right before login screen), a black screen appeared. With nothing at all. Not even a cursor. BLACK. JUST BLACK with NO keyboard access/mouse access. But, that's expected since it's BEFORE the login screen. It's the same with normal boot, boot that does that "last best used option" or whatever, safe mode, with networking, etc etc. All the same. Black screen.

Good thing I had WIN XP on my other hard drive. So, I booted up into WIN XP (where I'm posting this from), and did a FULL (NOT QUICK) system scan, to find the SAME Viruses YET AGAIN: SVC2.exe and 2008.exe, along with some other minor tracking cookies and what-not. Win XP (on second drive) is also having a few problems, like IE shutting down every second (using firefox now). Think this is a whole system prob. But, why? Didn't the antivirus-es fix it? I... Read more

Answer:Black Screen BEFORE Login screen and AFTER Windows 7 logo/loading!

Hi your problem can best be addressed in the security section of the forum

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Hello friends, I recently got the Gnome desktop environment on the Ubuntu Software Center, and I used the gdm and startx command as said by another forum site. Nothing wrong, they said to logout, tried to login again, goes to a black screen and sends me back to the Ubuntu login screen. Tried again, same result, panicked. Looked up video tutorial on how to fix it, they said to access the control panel via ctrl-alt-f1 or f2, went to a black screen, no text at all, computer runs fine, no crashing. Is there a special way to access the terminal in a System76 computer, I really don't know very confusing? Is there a way to login with the guest session? I use Ubuntu 15.10 Wily Werewolf on my laptop. What causes this, I read on Ubuntu forums it's driver issues with Ubuntu and Nvidia, but I have my suspections with the Gnome desktop environment.

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I have an Acer desktop with Vista 32bit Home Premium edition with Service Pack 1 loaded on it. My computer was working fine yesterday afternoon (at least it appeared to be), but when I tried to boot my computer up last night, I could not get my desktop to load. Windows seems to boot up, as I can get to the screen with the user names to login. No matter which user I select, however, the screen just goes black with only the cursor showing. I have tried booting from the last good boot point from the F8 menu, but the same problem persists. I have tried booting in safe mode, but the screen shows up all black once again, except for the four 'Safe Mode' texts in the four corners and the text Microsoft (R) Windows (R) (Build 6001: Service Pack 1) at the center top of the screen.

The Repair Your Computer option from the F8 menu at startup is about the only thing I have been able to get open on the computer thus far. Startup repair can't find anything wrong with the computer. When I try to do System Restore, I get the error 0x800700B7, so it can't rollback to my restore points. I ran the Windows Memory Diagnostic Tool and it didn't seem to find any errors, although I couldn't view the whole report when it restarted because the screen, once again, went completely black except for the mouse cursor when it restarted.

I am at wits end and have no idea what to do to try to get my computer to start. Any help would be GREATLY appreciated, as this is my computer... Read more

Answer:Black screen on login; no safe mode; system restore doesn't work =(

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Recently my pc just showed a black screen when waking up from sleep, and i had to restart the pc to get to the login screen. Today the same thing happened, but now i cant get to the login screen even when rebooted.

I have rebooted approximately 20 times, booted in both normal safe mode and safe mode with networking, yet still get black screen. I have tried booting from EFI Device (standard), Hard Disk and CD&DVD with no results. I have also tried going back to an older version of the pc (recovery), but it failed and couldn't load the recovery save.

The pc is old, from 2011/12 i would guess, runs with 8 GB DDR3 RAM, i5 2320 Quadcore CPU, 2 TB HDD and some Acer motherboard (Acer Predator G3610 i believe, not sure). The original GPU was a Radeon, but after about 2 years i switched to a Nvidia GTX 970 (MSI), and had no problems whatsoever. Could it potentially be a faulty GPU? I would find it hard to believe the GPU would break overnight, considering i played 6+ hours of CS:GO yesterday with no problems.. and well.. how does a GPU break overnight when not turned on?

Anyways, any help here is very much appreciated!

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Hi all,

this is my very first forum post here, few people have recommended this site as a best W7 community on the internet.

I have problem with black screen(lag) between windows starting message and login screen, lag is about 10 seconds and its very annoying, here is the video so you can see the problem:

maybe this is normal? i have this install almost two years, i dont have to much programs, and i disabled almost all useless startup programs. I tried also disabling bootscan in my NOD32 antivirus but nothing changed.

Is there any solution for this? and can i post to you some logs or something?

Best regards

Answer:Black screen between Windows starting and login screen

It is Dell's factory install? Usually it is bloated up with some services and programs those are not needed. So you need to clean them up. Follow this guide:
Clean Up Factory Bloatware

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So I've hit this issue where I am welcomed with a black screen which is supposed to be my login screen. It boots up, but what would look like the login screen is simply black. When moving the mouse, the cursor would emerge whilst changing from pointing to loading(cursor animations). The wifi icon from the lock screen seems to flicker sometimes but that's pretty much it, nothing could be done from my end.
I've tried resetting/restoring from the advanced boot options(triggered by constantly interrupting the bootup process) but it's telling me it cannot be done since the location of the OS is not "unlocked". Safe mode with networking/command prompt gives me the same result. Unfortunately, I do not have a system restore point nor a system image to use. The command prompt from within the repair does not let me use sfc /scannow, too.

Brief history of what happened beforehand:
I installed the Uxtheme patcher to enable third-party themes, then before rebooting installed an application called StartIsBack. After rebooting, it seemed fine and I changed my mind and decided to uninstall StartIsBack. It turns out the aforementioned program brings a cavalry of bloatware before you could uninstall it. After I got rid of the extra software it came with, I proceeded to delete each part of StartIsBack from its respective directories, but it wouldn't let me delete its core StartIsBack64.dll, because it is running in the background. There is no sign of it as well within the task manag... Read more

Answer:Windows 8.1 Black screen prior to login screen

Try this tutorial: Repair Install Windows 8

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I'm having a weird problem. My laptop will show a black screen when booting. It seems no matter how long I wait, nothing happens. When I attach an external LCD to the laptop, it shows the Windows load or Windows resume graphics on the external monitor, but not on my laptop screen. As soon as the Desktop Screen with the Windows Login appears, it then appears on my laptop as well.

I also can't seem to get to safe mode. I push f8 and it never comes up I haven't installed any new software or hardware to cause this.
Any thoughts?

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I upgraded a desktop computer from Windows 7 ultimate to Windows 10 and there seems to be an annoying black screen issue which happens before the login screen.

After the Windows loading logo, the screen stays black for about 60-80 seconds (and all I can see is the mouse cursor). After 60-80 seconds, the login screen pops up and everything works fine and I can login.

I already tried the following:
- Updated NVIDIA drivers
- Completely removed NVIDIA drivers to see if it was a drivers problem
- Booted into safe mode, still happens
- Checked event viewer, nothing weird in the logs
- Made the PCIE slot the default slot for the primary monitor in the BIOS
- Ran the sfc /scannow command, no violations found
- Ran all Windows updates
- Took a look at the services and startup processes, nothing weird here
- Turned fast boot off/on, no change
- Full Malwarebytes scan, no infections found

I ran a xbootmgr trace log, here's the summary XML file: processSummary numProces -

Could anyone help me out?
I'd like to keep the fresh installation option as a last resort.

Answer:Windows 10 black screen -before- login screen problem.

This is a issue for a lot of us and doesn't seem to be any fix for it right now.

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Hello. Recently had a virus and have been going through the steps here on bleeping computer to help get rid of it. The last thing I was told to do was run the farbar scan tool and to copy and paste a code and hit fix. Upon doing so the computer prompted for a restart. It now won't get to the log in screen. I've tried booting in safe mode and I've also tried last known working configuration as suggested and nothing has worked unfortunately. I was told to come here. Hopefully something can be done. Thanks a ton.

Answer:Windows won't get to login screen, black screen and cursor

Tap F8 at boot and select Repair Computer from the Advanced Boot Options. Do a System Restore to a date just before the problem. 
You cannot do the above and if you have another Windows 7 computer create a System Repair Disk. Boot and try a System Restore to a date just before the problem.

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My Lenovo Thinkpad x201 suddenly shows only black screen. I checked the LCD with a light and I was able to see only a dark image of Thinkpad logo and then it go completly black. But when it is on safe mode i could see my desktop in dark screen(when I use a light).I updated BIOS also using a external monitor. But still the same. I'm completly at a loss. Please anyone help me to slove this problem...


Go to Solution.

Answer:Lenovo X201 laptop black screen and LCD screen doesn't detect after booting windows

This is then due to inverter from screen that has stopped working, it controls the backlight part of LCD/LED screen when it breaks it cause the backlight to turn off and wont go on so you would need to have inverter re-placed with a new one.Here is a example of how it looks like: it may look diffirent on each model but this is just an example from a T41 from lenovo.

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Hi everybody. I'm kinda desperate with that problem, i hope you can help me.

I installed Win8 Pro, everything fine, i installed some programs and the latest drivers from Nvidia, i ran windows update so i rebooted, bios screen was right and then it appeared the win8 screen with the window and the circle looping and right after that while i had to be in the login screen i just get a black but stuttering screen where i only can see the mouse pointer. I restart in safe mode, uninstall the 550 Ti, then i can reboot whithout problem, Win8 detects the card and autoinstall the latest drivers and eveything is fine again and i'm able to play whatever i want, until i have to reboot or shutdown again. I need to uninstall the card from the device manager everytime i reboot if i want to have the chance of login again. Apart from this, everything runs fine.

So it looks like the card works right but there is a problem with the "welcome" and login screen. It's weird and frustrating and i would appreciate any help.

Answer:Black Screen in login screen Windows 8 Pro 32. GTX 550

The BIOS on your system dates from 2007. I'd have to wonder if this system is compatible with Windows 8

Many of your storage controller drivers date from 2008 and earlier - I'd have to wonder about those that are involved in any crashes, but there are no memory dump files to examine.

Lot's of errors about services not starting and Windows Updates not installing - but I don't speak Spanish so I can't be sure about the details. I must ask if this is a legal copy of Windows - as illegal copies have many of these same symptoms - and fixing them isn't something that we can do here.

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Hi guys, I'm running a new and clean install of windows 10 pro on a desktop computer (Acer Aspire AX1301 X64) which previously ran Windows 7 Ultimate.Occasionally when I boot up, the screen will go black and seems that the keyboard is disengaged when this happens.

The only things that I have installed on this computer is all drivers from the acer website and for the graphics card from nvidia website, & Google Chrome. The keyboard I use is a Microsoft keyboard and mouse.

Having looked at the Device manager, doesn't show any issues. I also downloaded an update for the Bios (successfully) from the acer website to try and fix the issue myself but still the same.
I have also reset the cmos.
Everything is secure within the system itself, ie; cpu, memory, graphics etc etc.I am under the impression that Acer has not added my model of PC to the compatible drivers for Windows 10.

If anyone could shed some light on this it would be very much appreciated.

Answer:Windows 10 Black Screen Just Before Login Screen.

If you are only getting this problem when you turn on your computer after it has been powered off, then try disabling Fast Startup and see how that affects your booting. It is very likely the cause of this.

HERE is a really good tutorial by Brink, on how to turn off Fast Startup

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Hello, today I updated Windows 7 to 10 . After configuring the system, I decided to restart it. During startup, the Windows logo is displayed for about 5 seconds, then black screen for half a minute ... which is pretty damn annoying. Then login screen (automatic login ) and after 10 seconds desktop. Overall, the system boots 3 times longer than the old Win Seven ... So my question is , what to do in order to eliminate black screen when booting? It's probably not normal that the system starts up for so long ... I have little application and order in the system , so it should boot fast like a Ferrari . This black screen would lead me to depression , so please help . I updated my Radeon drivers but no changes.

Answer:Long boot start / black screen before login WIN10

quap said:

Hello, today I updated Windows 7 to 10 . After configuring the system, I decided to restart it. During startup, the Windows logo is displayed for about 5 seconds, then black screen for half a minute ... which is pretty damn annoying. Then login screen (automatic login ) and after 10 seconds desktop. Overall, the system boots 3 times longer than the old Win Seven ... So my question is , what to do in order to eliminate black screen when booting? It's probably not normal that the system starts up for so long ... I have little application and order in the system , so it should boot fast like a Ferrari . This black screen would lead me to depression , so please help . I updated my Radeon drivers but no changes.

Interesting... I just registered to comment in the tweak section on my issue. But my boot times have been horrible since getting this ASUS laptop about a year ago. Of course it came with 8.1 and was always roughly about 1-3 minutes of the &*&) ASUS loading GIF (part of their secure boot crap) but its doing the samething with it disabled and replacing with Windows gif instead.
Anyway, what I have noticed is the boot time when I shutdown is light years compared to a reboot. On a shutdown, its almost like I'm coming out of hibernate BUT.. I confirm it is a shutdown and what's even weirder is the startup applications run super fast after a shutdown and restart takes for #$*($# ever.

Has anyone ran into that?

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I have a Lenovo SL500 that came with vista. I installed XP over it and it has been working fine for the past year, but as of today Windows no longer starts up. I have not made any hardware and software changes.When I turn it on, I just get a black screen with a blinking underline cursor, and nothing else or any HDD activity.I read various posts and tried the following things without success:1) I tried booting into safe mode, but pressing F8 after the bios beep does not do anything. Once the black screen with the blinking cursor shows up, no key does anything. Ctrl-alt-del works fine if I press it during the first few seconds, but after that, not even ctrl-alt-del works, and I can only reboot by pressing the power button on the laptop.2) I tried repairing Windows through the install CD. It went through its "copying files" routine up to 100%, then said it needed to reboot... After the reboot it became stuck at the blinking cursor prompt again.3) I tried going into recovery console and doing a chkdsk /r - it did find errors and correct them, but that didn't fix the problem.4) Fixboot and fixmbr didn't solve the problem either.5) The boot.ini looked fine, but I still tried to do a Bootcfg /rebuild and that also didn't work.The worst part of it all is that my laptop didn't come with recovery disks. It was apparently on the hard drive with vista and when I installed XP, it got wiped out. I called Lenovo support several times and my warranty ended a few months ago, so they're extree... Read more

Answer:XP won't start, black screen, F8 doesn't work

I would suggest pulling out the hard drive and connecting it to another computer and using easus partition magic ( to make sure the hard drives system root partition is flagged as active and primary. I have ran into computers that had the same problem and that seemed to fix it. It looks like you have done everything else that I would have tried... I hope this helps!

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Hello everybody,My PC doesn't start anymore since this morning. This is a 9 year old PC that I use almost everyday as a multimedia center. 2 years ago, I switched to Linux Mint 17 64 bits and I put a SSD 256Go. The PC worked very well, very fast since then.Now, when I start the PC, I hear some noises from the CD drive, and 2 short beeps repeatedly.I tried with an other screen. I vacuum the dust under the keyboard, and in the fan. I also tried to remove 1 of the RAM, and start. Then the other RAM and start. But nothing changed.I cannot access the BIOS. I hope I provided enough details.Thank you in advance for your support.Benoit

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Hi guys, i need help immediately, if you can. i summarize here what's happened: yesterday my computer got infected by a fake antivirus, avira has been closed and internet explorer didn't connect any more, so i used Combofix but when the pc restarted windows gave me the error: isapnp.sys missing or damaged. i extracted this file form XP cd and put it in the right place and now the error is gone but there-s only a blackscreen after the bios and bootloader. same for the safe mode, it loads some files and then gets stuck and black. tried a lot of things: fixboot,fixmbr,system restore offline, repaired windows installation, tried to restore manually the registry, chkdsk /r, tried to see if there were 0 kb files in system32/drivers,but there weren't(on the web some people solved deleting fake .sys drivers(
with puppylinux live cd i can see everything and access the files, so i don-t think it-s hardware related problem.

i don-t now what to do more, could it be a strong virus in mbr? but with fixmbr it should have been fixed, shouldn-t it?
please help, give me hints, i don-t want to backup everything and format

EDIT: i'll post in security zone, please delete this! sorry

Answer:XP doesn't start! stuck at a black screen

How did you try to repair the MBR? Did you us the installation CD to use the Recovery Console?Regarding Combofix. ComboFix is an extremely powerful tool which should only be used when instructed to do so by someone who has been properly trained. ComboFix is intended by its creator to be "used under the guidance and supervision of an expert", NOT for private use. Please read Combofix's Disclaimer. Using this tool incorrectly could lead to disastrous problems with your operating system such as preventing it from ever starting again.

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I posted this on the malware thread, too, but I'm not sure if it goes there or here:

My husband got HDD Control malware on his computer (XP SP2) this morning and has spent all day trying to get it off. He used a suggestion in the forum of trying Superantispywear and it seemed to work. However, after about 20 min of being able to use his computer again, it started to randomly play bits of audio (again), but he did have control of the computer again. That wasn't OK. He updated the SuperAntispyware and tried to scan again. He was skype chatting to friends during the scan and he decided to close some windows. The computer slowed to a crawl and he had to restart.

Well, we did various things to try and get it started (safe mode, etc), but the main problem now is that he can't get past the login screen. It's black w/ the white arrow. That's it. Nothing else.

He can get it to boot in save mode, but that's about it.

He doesn't have a Windows CD (his computer didn't come w/ it) so he can't use window's application.

any help is desperately needed!



Answer:Help! Login screen is Black w/ white arrow and can't start except safe mode

Hi Kara,

I got this trojan today too, and it took me all evening to fix.

First I tried Avast but I got part way into its scan twice and my computer shut down. For a while it wouldn't let me do anything, not even open Chrome to go online, but after another shut down and restart, it allowed me to open Chrome. This time I did not touch or try to shut the fake warning pop up.

I went to and downloaded Microsoft Security Essentials (free) and scanned my computer. It took a long time but it found the trojan and then deleted it. After restarting, everything seems back to normal, I just had to delete the HDD Control desktop icon.

Maybe if you keep rebooting it will eventually restart so that you can do something. Otherwise, I'd take it to a repair place and see if they can get it to restart for you and then use Microsoft Security Essentials.

Good luck

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I have a problem with a Satellite C50D-A-133 that doesn't start (stays on black screen).
I tried the reset procedure, and replaced the RAM without success.

Did anyone have this issue ?

Thank you in advance.

PS : For information, if somebody from Toshiba reads this message, the french support website doesn't work (redirects to the homepage when entering serial number or selecting model from the list).

Answer:Satellite C50D doesn't start (black screen)

By reset procedure did you mean removing the battery and pressing and holding the power 30 sec long?
This is the common procedure in case the notebook does not wake up anymore.
But of course this will be useless in case of hardware problem.

It could be also possible that corrupted CMOS BIOS data prevents the machine from booting. This may happen in case of BIOS EPROM module problems? but this should be checked by authorized service provider?

As you see, it?s really not very easy to say what could be wrong here?

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Hello, I've been trying to help out a good friend of mine with his computer. The problem he seem to has is that his computer won't start. All we see is a black screen after we turn on the computer. I've been told my brother that it could be the motherboard memory. But i don't know what to do.   I've looked at the FAQ, but there is no problem such as this.  He has a Emachines T6420, It has Microsoft Windows Media center 2005 edition Also he doesn't have a floppy drive.. So i don't know how to create a boot disc that can be used with this computer.Problem: Press power button on computer, And after that is just a black screen. Nothing else. The moniter doesn't pick any signal. Nor does the keyboard able to respond. I've tried putting in the recovery disc but that still doesn't do anything.  \Anyhelp would be very much appreciated. Thanks.!!

Answer:Computer doesn't start, black screen.. no bios

G'day Boyo - welcome to the CH forums.Have a look here..Good luck

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I have an ostensibly similar, but not identical problem to that described by boyo.Not sure if it's a hardware or sofware issue.If my computer should be turned off or otherwise reset, when I restart, 95% (or some other high proprtion) of the time I get the same symptom: the screen remains black, keyboard (and mouse) inoperative.  There is no display whatsoever on the screen.  The small proportion of times it does boot up, it does so normally (if you don't look inside the case).  Thus it is an intermittent fault - at present.  I am waiting fearfully for the day I can't start it, and have taken to leaving it on.The main 'other' thing that may or may not be relevant, is that when it fails to start the fan comes on at high speed, and on those rare occasions when it does start the fan is very sluggish or doesn't turn at all.  The fan sounds relatively rough but not that noisy.  When it does boot up the fan remains inactive until a CPU temperature of 60C is reached, when it cuts in (so MBM5 tells me, and this seems to be in agreement with SiSoft Sandra {free edition}).  After this the PC is fine, although internet connection has become sluggish and when using the internet the processor often runs at 100% utilsation.Other details: I have tried checking that the cables to the 80GB HDD are plugged in properly.When it fails to start, I get power to the fan and the USB, and the voltages on the connectors seem OK.  The ... Read more

Answer:Re: Computer doesn't start, black screen.. no bios

I moved your question to your own topic. Please do not start a new question in someone else's thread. Thank you.

3 more replies
Relevance 84.87%

After successfully installed windows 10 from windows 7, it appeared login screen and I shutdown my laptop. When I turn it on again, after the windows loading screen, it stucks at black screen and does not even access to login screen. What to do... help!!!! Urgent to use my laptop now....

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I have a Toshiba Satellite L500-1TC and since yesterday it doesn't start anymore.
The picture freezed up and it restarted. Since that I can push the on/off button on my laptop and the LED says that it's on, but the screen remains black.
Any idea what I can do?
The warranty still is active, so can I send it to Toshiba?
Kind regards
(sorry for my bad english)

Answer:Satellite L500-1TC - Doesn't start and the screen remains black

Hi buddy,

What you can try before contacting an official Toshiba services is this:
[Which steps should be followed if your Toshiba notebook doesn't start?|]

If it doesn?t work it seems to be a hardware problem and then you should contact an authorized service provider. If your notebook is under warranty, the repair is for free :)

1 more replies
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Hi guys, i need help immediately, if you can. i summarize here what's happened: yesterday my computer got infected by a fake antivirus, avira has been closed and internet explorer didn't connect any more, so i used Combofix but when the pc restarted windows gave me the error: isapnp.sys missing or damaged. i extracted this file form XP cd and put it in the right place and now the error is gone but there-s only a blackscreen after the bios and bootloader. same for the safe mode, it loads some files and then gets stuck and black. tried a lot of things: wacko.gif fixboot,fixmbr,system restore offline, repaired windows installation, tried to restore manually the registry, chkdsk /r, tried to see if there were 0 kb files in system32/drivers,but there weren't(on the web some people solved deleting fake .sys drivers(with puppylinux live cd i can see everything and access the files, so i don-t think it-s hardware related problem.i don-t know what to do more, could it be a strong virus in mbr? but with fixmbr it should have been fixed, shouldn-t it?please help, give me hints, i don-t want to backup everything and format

Answer:XP doesn't start after virus infection! stuck at black screen

Hello and sorry for the delay.

Let's try to boot your computer using a Boot CD.

Please print this guide for future reference!

You will need a blank CD, your Windows XP install disc, a clean computer and a flash drive.

Please follow the steps below and let me know if you were successful. Please tell me what error messages you got and/or what steps you got hung up on.

1. Download the PE Builder to your desktop on the PE Builder that you just downloaded to your desktop.Follow all of the instructions/prompts that come up.2. Insert your XP CD with SP1/SP2/SP3 into a CD Rom driveDouble-Click on PE Builder.exe located on your desktop.Click NO to Search for Windows Installation FilesMake the following selections from the Main Screen that pops up:BuilderSource:(path to Windows installation files)[list]Enter the path to the drive where your XP CD is located.You can click on the "..." button on the right to navigate to the path as well.Custom: (include files and folders from this directory)No information is necessary, leave blank.Output:Keep the defaultMedia outputChoose Create ISO imageDo not choose Burn to CD/DVDDownload the RunScanner plugin and save it to your desktop

Please note: You will be prompted for the folder that it shall be saved. By default it appears as runscanner10025. It should be modified to just runscanner <--- Import... Read more

38 more replies
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Bought a Lenovo YOGA 700-15ISK two weeks ago. Setup went well. Then managed to install e.g. Steam as well yesterday and left the laptop on (connected to the power cord). When I this morning tried to revive it from (what I though to be) SLEEP mode, nothing happens: screen is black. I then press POWER button a long time, turning the computer off. After pressing the POWER button again, the POWER button lights up and the keyboard blinks red (as it should, I guess), but then nothing more: screen remains black. And no sound from fans, etc. Trying by pressing the NOVA button (that little hole on the left side of the laptop, using a pin) yields the same result. Both the power connection and power diods at the front are lit, and when shutting down laptop by pressing POWER button for a long time, the power connection diod is still lit (although it was unlit before). What is happening here, and what could be the problem?  

Answer:Lenovo YOGA 700-15ISK - doesn't start (screen stays black)

EDIT: Also tried to connect to external screen through HDMI, black there as well (got another laptop working so the HDMI connection cable is all fine). Just seems dead, or at least doesn't really start after the first initialization.

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I just done update BIOS on my laptop Toshiba P100-286 and since then I can't use it. When pressing the power button the computer doesn't start, the screen is blank (black).

Any ideas how to resolve this issue ?!

Please help.



Answer:Re: Satellite P100-286 doesn't start - black screen after BIOS update


Try this:
- Remove battery and disconnect the AC adaptor
- wait several time about ~30-40min
- connect both parts and try to power up

If this will not help you then you will need to ask the ASP in your country for BIOS refalsh. It looks something went wrong during the update procedure.


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A friend of mine asked me to look at his old XP machine because it simply will not fully startup. It does make it through the initial boot routine and the "Windows XP" splash screen appears but, shortly after that, the screen goes black. All you can see is a black screen with a white cursor in the middle of it. The system does not respond to mouse or keyboard input.

I used a Hiren's Boot CD boot disk to look around his system. He has about 40% free space left on the hard drive which seems to function correctly. I am presently running a virus scan (via the Hiren's Boot CD).

I've never seen an XP machine do this so I'm not sure what is going on. I believe he is running SP3 but I'm not certain of this because I can get it fully loaded to check.

Any help would be appreciated.

Answer:Windows XP Will Not Start - XP Spash Screen Then Black Screen

Can you boot into SAFE mode? If you can, try updating the video driver for starters.


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Relevance 82%

When I start my computer (Win 7 32 bit ), I am taken to the login screen and after logging in, my screen goes black. I can still see/move my cursor but the screen is black!

What to do?

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Ok, so my computer will boot up fine, but then it gets to the login screen, where it's completely black except for the cursor, the Restart/Shutdown button, and the Ease of Access button.
This is the same in Safe mode.
Startup repair could only be run as a standard user because for some reason, my only admin account (that I dubbed "Superuser") is missing. I only see my standard account (dubbed "Goku") and "HomeGroupUser$".
Startup repair didn't detect any problems.
What are my options?

Answer:Black Screen on Windows 7 Login

Hello, Try doing an offline sfc/scannow to scan for any corrupted files.

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My PC was experiencing random, repeated freezes and shutdowns. I couldn't find any evidence of a hardware issue, so after a while I decided to reset the PC (preserve documents and files). After finishing this process, I was able to log into Windows. However, after the login page, a completely black screen is shown. I can use Ctrl-Alt-Del to access task manager - it shows up normally - or to restart Windows. But every time I return to Windows, I get the same black screen. I tried resetting it again but no change.
I found an article from Mauro that seemed to reference something similar, but he had a taskbar and possibly also a Start menu. He mentioned RunOnce.exe in processes or services but I haven't found that.
I don't think it's a video driver issue because I can see the login screen normally. But even if it is, how would I access that? The black screen comes back even if I boot in Safe Mode.
Any help would be much appreciated!

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I completely lack computer skills! When I turn on my computer like I normally would, the screen comes up black in the background and it says "Microsoft Windows XP (with the logo)" and then under it, it says, "to begin, click username" There are no usernames to click on though and I cannot get past this in any way. There are no other available options.By pressing ctrl+alt+delete I was able to get a place to login, but when I try, everything i put in says.."your username or password may be incorrect...blah blah." We have two "sides" to our computer, we log into our side w/ a password and our son logs into his w/out one. I tried his w/out password & ours with its typical password, but it never gets us anywhere! I have tried pressing F8 and many of the options given there, but with no luck! Does anyone have any advice for me? I would appreciate it SO much! I am on another computer now, but our main computer has everything on it!! Thank you!

Answer:can't Windows screen

You're talking about this screen, right? happened before the problem? (Downloads/installs/hardware changes/ect....?)When did it start?Can you log in via Safe Mode?

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For some reason after I sign into my user on my desktop, A blank screen appears and nothing loads. I tried the avast configuration since I'm using avast but it didnt work. I tried scanning the system in command promp and it says one corrupt ile was repaired... What is wrong with my computer? And how will I be able to fix it since I cant even login right.

Answer:Windows 8 Black screen after login

When did this start (eg, right after I did what)? How is Avast tied to this issue (Avast configuration)? Uninstall Avast and retest.

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Relevance 82%

Upon booting my laptop and logging in, I am taken to a black screen with my cursor. After looking up solutions, I discovered that Windows 10 thinks I have multiple monitors, which I cannot have with a laptop. I have no idea what to do and need help.

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Just installed 8.1. When I logged back on, there was only a blank screen with a cursor. I activated task manager and a warning appeared stating, "[email protected]@[email protected]@[email protected] could not be located in the dynamic link library C:\Windows\System32\Windows.UI.Immersive...

sfc scannow fixed the issue for awhile then i got force logout then i login the same issue reappear...please help fixing this i dont feel like doing fresh install ...

Answer:Windows 8.1 login and black screen

it's because of "something" (if you know what i mean) you've installed on windows 8. windows 8.1 has different files and you should manually remove all traces of that "something" before running sfc again.

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I am currently running into an issue with my computer and I can't seem to figure out what it is. Once I login and my desktop loads, everything is fine and I can go on the internet etc. 5~ minutes later the screen goes black. I notice my computer is way more quiet than usual. This began this morning. I've concluded its not the monitor because I have a dual monitor set up and both aren't working. My fans are still running etc so I'm not sure if that rules out the power supply. I tried to plug one of my monitors in to the on-board slot (using NVIDIA GTX 460) and that didn't work, but I haven't switched the display in the BIOS yet to confirm that. Ok as I'm typing this I just realized the fan on the GTX isn't working. Is this a sure sign that it's done for, or is there still hope?

-Black screen 5 mins after login (both monitors)
-Computer unusually quiet (just hum from fans)
-Video Card fan isn't working.
-Is the card done for?


Answer:Windows 7 - screen black after login

Try another video card or update the video drivers

1 more replies
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New Install of OS , Only Drivers and windows updates has been installed and nothing else but i have 3 different account enabled in it but when i log off and log back in i get black Screen and stay at that

The Hard drive is SSD updated with new Firmware and Bios of Motherboard been updated to the new Firmware before OS Install

+ i made sure Video Drivers are up to date so i am not sure what is causing the black screen issue

Last time i seen this issue was on Dell Intel system but the fix was to upgrade the bios from A5 to Bios A10 or higher so i am not sure what to do on my AMD system that has up to date Bios and Video Drivers
can someone please advise on this


Answer:Windows 7 black screen after login ?

This is a real shot in the dark, but if you have a second video port, plug your monitor into it and try restarting again.

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So, here is the problem. When I start up the windows it boots like it should and when I enter the password of the user, the screen goes black and it freezes. No pointer, cant access task manager etc. The only way to solve this is to restart the PC and it will boot without any problems. I installed windows 8 x64, the same problem. Installed windows 7 32bit the same problem and 64 bit the same problem. I installed the latest drivers available for this computer. I searched on google and some people were saying that it is display driver problem. I downloaded 4 different driver versions , still the same thing. I havent updated the BIOS because I am scared of getting a dead motherboard. I also started sfc scannow but it says Windows Resource Protection did not find any integrity violations. Please help me to solve this problem is too annoying.

The PC:
Intel i5 2500 3.4 GHz
nVidia GeForce GTS 450
Foxconn P67A-S

Answer:Windows 7 black screen after login

Have you checked if anything is overheating?

For monitoring the heat/celsius of the system, use Speccy or HWinfo:Speccy - System Information - Free Download
CPUID - System & hardware benchmark, monitoring, reporting

9 more replies
Relevance 82%

I am suddenly getting a a black screen with a frozen curson after the windows splash screen, but before logging in, so I cannot get in the system. I can get in thru safe mode, so I assume something is wrong with my registry.

Here are the dds files.

DDS (Ver_2011-07-14.01) - NTFS_AMD64
Internet Explorer: 9.0.8112.16421
Run by norm at 9:27:46 on 2011-07-19
Microsoft Windows 7 Ultimate 6.1.7601.1.1252.1.1033.18.16361.9629 [GMT -7:00]
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
FW: BitDefender Firewall *Enabled* {68AB162D-B5EF-03F7-D34B-1BB1FB5A59E9}
============== Running Processes ===============
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Program Files (x86)\Common Files\logishrd\LVMVFM\UMVPFSrv.exe
C:\Program Files (x86)\Creative\Shared Files\CTAudSvc.exe
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Program Files\NVIDIA Corporation\Display\nvxdsync.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files (x86)\Common Files\EPSON\EBAPI\eEBSVC.exe
C:\Pr... Read more

Answer:black screen before login in windows 7 x64

Hello nineball,

If you still require assistance, please post the contents of c:\comboFix.txt for review, along with an update on system behavior.

3 more replies
Relevance 82%

windows 8 black screen after login after expanding drive and system repair

Answer:windows 8 black screen after login

Hi gaber When you open you login, can you press Ctrl + Alt + Del? If yes, click on Open Task Manager, then click on the File Menu and select Execute New Task. In there, enter explorer.exe and press on Enter. Is your background, desktop, etc. appearing then?

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I upgraded to windows 10 from 7 through Microsoft's updater.
I used Windows 10 for setting up my calendar, by the time it restarted and

System reboots and ends up in black screen without getting into login page.
I tried to perform to open in safe mode of F8 , it didnt work
Then even try to press control key to check whether it takes to login , didnt happen
Could you please help with some support on it, since i need to access some important document in the laptop

Machine : Del Inspiron

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Relevance 82%


I have an HP G72 laptop that has Windows 7 Home Premium OA. Since March 14, 2013 it's showing me the black screen right after I login. Only the cursor is there and it's movable. It all started when I installed the Win7 Service Pack 1 on March 13. Before that, I would get a message that Scan/Check Disc couldn't be opened because of some recent update but it would go on without any issues. I thought that updating it again would fix that problem. It just game me more.

I tried the System restore via the command line but failed. It said that my Anti Virus (Avast! Free) was running. I have uninstalled the AV and that didn't do anything. The oldest restore point was March 3. It said that it failed to extract a file related to Avast!.

I tried pulling out the Task manager be it wont open.

I can go into Safe Mode and I have tried Startup Repair. It found nothing.

I have done chkdsk/f c: and sfc /scannow but both didn't fix anything.

I need help please.

Thank you.

Answer:Black Screen after login in Windows 7

In Safe Mode, try creating a new admin user account - can you then access that after a reboot?

What happens if you try a Clean boot?
How to perform a clean boot to troubleshoot a problem in Windows Vista, Windows 7, or Windows 8

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Relevance 82%

I posted here a few days ago:

I re-installed Windows 7, and one by one re-installed things with a restart between each successful install.
It turns out my video card driver is causing the issues.
I have an ATI Radeon 5450 graphics card installed in PCIe.
I used Driver Genious to get my driver and then I couldn't reboot (same black screen problem). System Restore got me going again.
I then went to ATI's site and tried their auto-detect tool to grab the driver, restarted and black screen. System Restore.
I went back to ATI two times, once to manually get the driver, and once for a beta, with the same black screen results.
What can I do?
I was going to try to flash my Video Card BIOS and see if that helped, but I couldn't find the correct BIOS file.
Any other ideas?

A little extra info:
I have had this video card for about 9 months and this is the first problem I've had. I bought it when my onboard graphics card managed to get cooked (the rest of my motherboard is fine).
I am still using the Radeon now, but dxdiag tool says "Standard VGA Graphics Adapter" instead of the proper name it used to have. I am not using VGA, I'm plugged in to HDMI.
My PC is:
OS: Windows 7 x64
CPU: AMD Phenom Quad Core 2300mHz
Graphics: ATI Radeon 5450
MB: Asus M4A78 Pro

Answer:Black Screen before Windows Login

Just a suggestion, have you tried going to the computer manufacture web site and looking for the driver for you specific computer?

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Relevance 82%

I have just installed windows 10 on my MacPro 5,1 without bootcamp and installed Bootcamp drivers via WindowSupport. I have had this issue since ive installed the OS. I believe it has something to do with the the drivers given by nVidia as when i boot into windows using safe boot with networking, this issue does not occur.However i am using a triple screen setup which might be the cause and when booted with safe mode only one screen is being used. Ive tried removing the nVidia drivers and clean installing it. Ive tried using the original rom and it works properly but that wont be much of a viable option as i need to bootscreen from my GTX 680 in order to boot into windows and do further troubleshooting in the future. Ive tried using older drivers from nVidia still the same problem and i have tried disabling fast boot in the control panel. The black screen only appears right after the spinning windows boot screen and only stays for a few minutes before bring me to the login screen.Any help will be appreciated.

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Sorry about the off topic post, couldn't find a 'suitable' forum....

Hey all.
I got the Windows 7 RTM quite a while ago and had no problems with it.
A couple days ago, though, I recieve a black screen with movable cursor after login. I am dual-booting with Windows XP, and XP is working fine.

Task manager will open, but is 'hidden' under the black screen. Same with everything else but the cursor.

I suspect this has something to do with VMware server, as this was the last program I installed (about a week ago) and it was also affecting my network adapters.

Any help would be greatly appreciated.

Answer:Windows 7 black screen after login

Did you by any chance try to install an icon pack?

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Hi Everyone.

As the title says about, i have a Dell Vostro 1520 and im running Windows 7 with a 32bit. It is only 2 years only. It started about a month ago. I was on my laptop viewing and deleting some unwanted photos i had. A few minutes later i realized that i deleted a photo that i wanted. So i went to the recycling bin and restored that photo. When i went back to my photos and went into the album, it said something like i do no have permission to access this folder. Please press continue to get full permission. I clicked continue and i got the access i should have. Now i tried many more random folders and the same thing happened. Also when i came out of the folders, the folders had a big pad lock sign on the front of it. After that i shut down the laptop and went to turn it back on. The laptop will power on like normal. I can press f12 for the boot options. which i have already tried many times. I also tried it in safe mode and what-not, but still nothing. I can hear the fan and stuff spinning up like normal. I have also put and CD into the CD ROM and that spins up fine. So after the Dell logo on the screen, it goes black and stays that way with the cursor. You can move the cursor around no problem. I should also add that the battery light is and has been flashing for a good wile. Its flashing orange and blue. I'm wondering if this has anything to do with the battery. Because my laptop will not charge with the AC adapter in it for many months now. It will only stay... Read more

Answer:Dell Vostro 1520. Black screen. Wont reach login screen

Since its a laptop the harddrive is easy to pull out and remove.If you have or can get a usb sata/ide connector hook the drive to that and then to another computer if you have one so you can save all of your important data like pix, music, etc.The laptop battery is going to have to be replaced since its no longer charging properly.It sounds like there might be a short somewhere or a power supply problem along with a bad battery.Or possibly something might be wrong with the screen or video or graphics card.

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Hi, I have an office desktop pc (HP COMPAQ ELITE 8100) running 64-bit Windows 7. I was manually running Windows update and manually updating some of my drivers when the pc suddenly turned itself off.

I turned it back on and now it doesn't get to the login screen anymore. It just displays a black screen with a movable mouse cursor although I can't really click anything or even press any keys on the keyboard.

I tried loading into the recovery environment but it only gives me the option to restore my hard drive to factory settings, which I don't want since I have lots of important files in it.

I've searched around the forums but I can't find a problem that is EXACTLY like mine.

By the way, my pc is on a dual boot mode with an Ubuntu 11.10 and that is how I'm able to access this forum right now. The dual boot was set-up by the employee that I replaced so I have no idea how this is set-up.
Any help would be appreciated!

Answer:Black screen with movable mouse cursor before login screen appears

Firstly, boot into the Linux operating system, and then create a backup of all important files and data.

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Hey everyone.

I did a bit of research and this seems to have been an issue for a while, or has been in the past. Was upgrading to windows 10, I first had to restart my pc cause it was initially stuck on that preparing to install problem with the green bar being stuck around 25%.

It then got through that and began the installation process with the big circle and rebooting process. However around 91% when I last looked at it it was just black screen, this stayed this way for about 3-4 hours. I then decided to reboot the pc and it has now booted to the login screen. Is this a known bug or could there be a possible issue?

The problem seems a bit different as some people I saw have had to fall back on PC restore points etc. So not sure if it installed or what could be the problem.

Also side note, I upgraded my pc when windows 10 first publically released, but rolled back because I had about 5min shutdown times. So not sure what is going on and any info would be greatly appreciated!


Answer:Black Screen of Doom but Booted to login screen (no cursor just blank)

I never had a problem upgrading like you've experienced but I experiencing Windows 10 upgrading process is the longest time taken ever compared to previous versions. It took me 1 hour+ to finished.

Play around a little bit to get used to it then did a clean install. No problem arise, seems working fine.

The point is, problems always happen after upgrading, to solve it just perform installation from scratch (clean install).

2 more replies
Relevance 82%

I am running windows 7 x64 ultimate with latest sp1.  i am getting black screen about 1 minute 5 seconds before login screen with no cursor and no functions/keys will work, Pls help me
I reinstalled operatiing system and every thing updated. After installing Fresh OS first it will be fine after 1 day.. Same problem Continues...
pls help me.. 
My Laptop
LENOVO Ideapad Z570
i5 second generation
4gb Ram
640gb Hdd
i am waiting for ur reply
subject & message edited, e-mail address removed.

Answer:(Ideapad Z570) 1 minute 5 seconds Black Screen before login screen..

try this : re-install operation system and disable microsoft updates.

1 more replies
Relevance 82%

Hey everyone.

I did a bit of research and this seems to have been an issue for a while, or has been in the past. Was upgrading to windows 10, I first had to restart my pc cause it was initially stuck on that preparing to install problem with the green bar being stuck around 25%.

It then got through that and began the installation process with the big circle and rebooting process. However around 91% when I last looked at it it was just black screen, this stayed this way for about 3-4 hours. I then decided to reboot the pc and it has now booted to the login screen. Is this a known bug or could there be a possible issue?

The problem seems a bit different as some people I saw have had to fall back on PC restore points etc. So not sure if it installed or what could be the problem.

Also side note, I upgraded my pc when windows 10 first publically released, but rolled back because I had about 5min shutdown times. So not sure what is going on and any info would be greatly appreciated!


Answer:Black Screen of Doom but Booted to login screen (no cursor just blank)

I never had a problem upgrading like you've experienced but I experiencing Windows 10 upgrading process is the longest time taken ever compared to previous versions. It took me 1 hour+ to finished.

Play around a little bit to get used to it then did a clean install. No problem arise, seems working fine.

The point is, problems always happen after upgrading, to solve it just perform installation from scratch (clean install).

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Hello, originally my problem is that my internet browsers (Internet explorer, firefox) can not display any kind of pages because of some kind of virus. Also I had some kind of fake Microsoft Security Essentials (MSE) asking me to download more fake AV's onto my computer but I knew well enough that it was fake so I close it. This also shows up in safe mode. MSE block me from opening things such as iexplorer.exe or sometimes it would say tskmanager is a virus and it wouldn't let me open anything. So eventually I google this up, and I read somewhere that told me to rename hotfix.exe to hotfix1.exe when I run %APPDATA% so the annoying MSE would stop showing up. It also told me to update my Malwarebyte which I still can not do because I still do not have access to the internet. By the way I am using another computer to type this. So again, I tried to do some more research to fix my internet problem and I found this site that told me to download KillGodzilla.exe and run it and reboot my computer, after that I should update my Malwarebyte but of course, I can't do that because after the WINDOWS loading screen, the blue log in screen doesn't show and displays a black screen which flickers sometimes, after a few minutes it would restart my computer. Also same thing for safe mode. Does anyone know what is going on? Did I screw up my computer to badly? Do I need to reset my BIOS? I am using Windows XP if that helps. I also hav ESET smart security on my computer but I can... Read more

Answer:Computer blue login screen displays black screen after using KillGodzilla.exe

Anyone have any ideas at all? I waited a few days, and gave as much information as possible already, please?

1 more replies
Relevance 81.59%


I updated my ATI HD 5770 drivers today, and rebooted. Afterwards, the login screen sound played, but nothing was visible.

I booted into safe mode and deleted the video drivers and attempted to install some working ones - the same issue occured (Windows Update).

Can anyone give me a hand in finding the correct drivers to install?

Windows 7 HP 64 Bit
ATI Radeon HD 5770

Cheers :)

Answer:Video card drivers - black screen on login screen

Resolved. I was a retard and didn't realize it was showing the desktop on my TV which was on a different display.

1 more replies
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Hi people, i've just registered to this forum to ask you about this, Since i've made a registry defrag with TuneUp Utilities (which probably has gone wrong), when i reset the computer, and I logon to my user, it shows a black screen, then back at the logon screen. If I do it again, the user doesn't show up anymore!
It happened three times already, i had to make new users, and i'm sick of it. Any ideas of what could it be?

Answer:Black screen after login for some seconds, then back at logon screen!


Yet another case of registry defraggers causing harm. In the future, you know now to stay far away from them.

I suggest a system restore to get to a point before TuneUp utilities. If that doesn't work, it will be time for a repair install.

Good luck!


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Thanks for all providing valuable suggestions in my previous thread Win 7: Black screen on boot up, before login screen?

As I am picking the clean install option for my resolution, I am opening this new thread.

I reviewed the tutorials (Macrium) of this community. I found Macrium Reflect Free (Version: 6.0.753 (21 July 2015)) for download.

I downloaded/installed above Macrium to working PC. This version has an option to create Macrium Reflect rescue media on CD, DVD, or USB stick upon installing on working PC. I created a rescue media USB.

I created complete HDD image of my unbootable (Z580), before doing clean win 7 install. I am going to clean install Windows 7 Home Premium (64 bit) using my OEM KEY.

I posted the OEM DISKMAP in my previous thread Post # 90

I find System (d:\) 200 MB Windows_7 (OS) ( c:\) 653.44 GB & my Lenovo_data (e:\) 25.47 GB. Lenovo says, if I change the partition configuration, it will make built-in Lenovo recovery unusable.

I like the idea of adopting infrequent system changes (adding new programs etc) and frequent data changes (growing user documents) in image backup strategy. I mean taking system partition (d:\ + c:\) image back up as and when I add new programs and taking data partition (e:\) image backup periodically.

How do I re-structure my DISKMAP to have effective periodical image backup without disrupting built-in Lenovo recovery?

Are there any Windows 7 disk partition recommendation/guidelines?
Thanks for sharing/h... Read more

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The issue started a few hours ago when I was playing League of Legends, specifically when the game has finished its loading and crashed to Desktop which is a common problem on my laptop. As usual I would restart the game, but before I could do that explorer.exe crashed, my entire Desktop has turned to the familiar transparent whitish filter before the "Explorer.exe has crashed" message popped out, which was peculiar at the time because this is the first time it had happened.

So I allowed the program to restart, it didn't. So I shut down via holding down the power button and rebooted the laptop. It went into Startup Repair, and did its automated repair, so I let it repair while I did my stuff. When I returned, the repair had completed and it booted the laptop into the infamous Black Screen of Death with a movable mouse cursor. This is right before I could log on to my user account, and I decided to search for solutions initially on Google using an available PC.

Most of it didn't work, for starters, booting up to Safe Mode, Safe Mode with Networking and Last known Good Configuration brought me to the same movable mouse cursor with black screen combo. Safe Mode with Command Prompt has the same problem, and the Command Prompt does not appear.

After which, I accessed the Repair menu with the F8 button right after the BIOS loads and tried every option. First, Repair Your Computer did not work as it couldn't find any problems after the first initial repair it did. Syste... Read more

Answer:Black Screen of Death with Mouse Cursor before Login Screen

having the same problem here on my toshiba satellite L655-1je laptop. did everything srwalpha did but to no avail. hence, bumping this up for help pls...

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Every time I restart the computer, after the login screen I get a black screen with a mouse cursor during 5 minutes... and finally appears the desktop.
Of course I already tried to uninstall the nvidia drivers.
Any suggestions on this?

Answer:Black screen with mouse cursor after login screen... during 5 minutes

I encounter the same issues

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I recently updated to windows 10 and in the morning I checked if it was done, it was, then I login and everything is black. I tried to run task manager didn't pop up. Checked my cords and everything to my monitor everything was fine. I have no idea what to do can you please help?

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not sure if it completed the down load when I shut it down I get a picture and if I hit enter I get the login screen

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My windows installation won't start anymore.
It hangs at a black screen when the login screen should appear. (point "5)" below is the current state)
This is the history:
1) The windows xp wouldn't boot, (even the XP logo didn't appear).
2) I found out it was because of a virus. (running in safe mode showed an error message)
3) I was able to remove some files that looked supicious from the WINDOWS/system32 directory. (by booting into linux and mounting the windows disk there, also ran ClamAV...etc)
some of the files I removed were: "khvcol.exe", "gp1 .exe" (with a space)
4) At that point I tried to boot the windows and it _did_ boot again.
However, I still got some annoying popups, which I thought were related to more viruses,
so I went ahead and removed some more files the same way as above...
5) Now when I try to boot, it hangs at this black screen when the login screen should appear.
I'm afraid I may have removed a file too many...
this is what I removed:
./WINDOWS/system32/lsass.exe (I already discovered that lsass.exe was not to be removed, but I kept a backup copy and put it back)
WINDOWS/\$NtServicePackUninstall\$/lsass.exe (I read somewhere that when present anywhere other than WINDOWS/system32 this is probably a virus)
WINDOWS/ServicePackFiles/i386/lsass.exe (I read somewhere that when present anywhere other than ./WINDOWS/system32 this is probably a virus)
Documents\ and\ Setting... Read more

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I need some help with this one. After I login, the black screen with mouse appears. I can only get task manager to come up after a Ctrl-Alt-Del. In processes, when I kill two svchost.exe files running, then the desktop appears, but I can't launch anything without an error message appearing about the svchosts not running.
Anyone run into a svchost process causing a Black Screen of Death before? I didn't make any restore points or os images to backup too. So if I can avoid a fresh re-install I will mess around with any fixes you suggest.

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I just upgrade to win 8.1 pro from 8.0 pro. After logout and login. Nothing display. I can only use ctrl-alt-del to start the task manager. And found that "c:\windows\explorer.exe" can't work.

There are error message once I try to explorer something, the message is "can't find the program entree point. [email protected]@[email protected]@[email protected]@Z(in dynamic link program library C:\WINDOWS\system32\explorerframe.dll).

Answer:Windows 8.1 upgraded then login and black screen

I had no issues with metro apps or corrupt files, but disabling the App Readiness service eliminated my long desktop load time (aka black screen).
Thanks for the post!

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Hi,I think it still remain the comon problem on HP Notebooks that HP dont give support for new OS (It's why next purchase I should take in consideration if it should be HP). My notebook as an Intel(R) HD Graphics 3000 and ATI AMD Radeon HD 6700M Series.8Gb Ram and SSD disk. This issue occurs on windows 8.1 also but was solved with Catalyst UnifLdrivers (with lot of work). After upgrading to windows 10, my notebook that took 6 seconds to load system, now, it remains in a minimum 40s black screen, and sometimes after pressing a lot of keys (also windows key+P to change screen was tried) it brings logon screen. Tried new drivers for intel HD 3000  and the new from ATI AMD but problem still remains. Since HP dont care with customers that have "hold" notebooks with mores than 3 years, (don't develop custom drivers) I ask to the users of this forum if they have some known solution or workaround to solve this, (I really don't want do downgrade to windows 7). Best Regards(sorry some bad english)

Answer:40s or more black screen before login apears on Windows 10

Hi, If you have just upgraded to windows 10 and are sitting at a black screen for way too long here's the problem and how to fix it.If you have an on board Intel graphics controller as well as an add on graphics card, windows thinks you have one more monitor connected than you actually have. so when windows loads its outputting the video signal to a bogus monitor.How to fix thisfirstly wait long enough so the mouse cursor to appear when you move the mouse.(blank screen with a white mouse cursor)Then press the space-bar and enter your login password or pin (yes your doing this blind)You should now be logged into windows if the desktop dose not appear after 30 seconds then press WindowsKey-P down arrow twice and enter.I hope this helps Let me know 

****Click the White thumb to say thanks********Please mark Accept As Solution if it solves your problem********I don't work for HP****~~Psywaves~~

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Hello everyone!

I recently formatted my main drive (upgrading from Vista to Win. 7), and it worked perfectly.
It asked to install some updates, including my graphics card and everything else.
Then it restarted, and updated a few registry settings ( I think somewhere around 5600-56000, alot more than a few lol), and it black screened when it came to the login screen. I tried logging in, and I could hear the sounds and everything else, so I think it's the graphics card that's the problem.

I tried booting into safe mode and uninstalling/reinstalling the graphics driver, but it still black screened.
I checked almost every other topic about this, and I tried everything but it didn't work, but i'm still open to more common suggestions.

Right now, i'm just running on the on-board graphics in normal boot mode.

System Specs:
OS Version: Microsoft Windows 7 Home Premium, 64 bit
Processor: Intel(R) Core(TM)2 Quad CPU Q9300 @ 2.50GHz, Intel64 Family 6 Model 23 Stepping 7
Processor Count: 4
RAM: 6078 Mb
Graphics Card: NVIDIA GeForce GT 120, 1024 Mb
Hard Drives: C: Total - 280139 MB, Free - 253850 MB; D: Total - 420255 MB, Free - 420153 MB;
Motherboard: Acer, EG45M
Antivirus: None, I will be adding Kaspersky later.

Answer:Windows 7 boots, black screen on login

Rather than mess about I would re-install 7 but this time refuse the Graphics update.

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Hello all.

I would appreciate greatly any help on this one. I'm trying to avoid a huge bill. Let me give you some background. I had to shut my comp off the hard way after everything froze and I couldn't get to task manager. Now, the thing will only load to the black screen with movable cursor. Just so you know what I've done: Setup shows 4 or 5 SATAs listed but the first 2 say not detected. System Restore didn't work. I tried 3 different points. The startup repair thing didn't seem to work either. I checked the hard drive and it's clearly still spinning, not clicking or anything like that. I'm not sure what else to tell you. Any ideas? Thanks a million.

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I have Windows 8 on a MacBook Pro and generally have not had any major problems for over a year and a half of daily use. Just recently, after a Microsoft Update, my PC will appear to boot fine except that the startup screen with login icons will not appear even after hearing the Windows startup tones. The screen remains black. I have tried system restore but the update process appears to have deleted all my previous restore points (always done daily). I do not know how to get past this event and am hoping for some simple solution from you crack forum members that I have not tried yet. Thanks.

Answer:Windows 8 login screen blank & black

I hope one of these links can help you: Microsoft TechNet Blogs

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I have very strange problem with my X301. After login to system (Win7 Pro 32-bit) I got black screen (no desktop or icons), but I can see mouse cursor. When I press ThinkVantage button, application launch, but still no desktop. I can go to Safe mode, here is all ok. I was try reinstall system 2x, but after few days I have same problem.I was try uninstall VGA driver - same problem. Sometime (on my 20-th tryout) it works, so I can use my system. When my notebook go to sleep, is all OK, no problems. But when I try restart or shut down system, same problem occur. 

Answer:X301 - Black screen after login to Windows

go into your bios, under display option select internal LCD.Also, press windows key (between alt and ctrl) and P key, make sure you are not in extended screen mode.

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I'm not too sure what to do. I can get into task manager but using explorer.exe doesn't do anything. Anyone know how to fix this?

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I've searched all over for solutions to this. Upgraded to Windows 8.1 Pro from 8 through the Windows Store. Everything seemed to go smoothly. Updated graphics card drivers prior to install of 8.1. Now whenever I start up, I can log in, but then it goes to a black screen with a cursor. Ctrl-Alt-Del will bring up the task manager and from there I can access programs and get on the internet. So after maybe 5 minutes or so after opening a program (usually firefox) the Metro screen randomly loads. None of the store apps worked, though I was able to find a fix for that. Some of them still don't work right though. Am I better off just reinstalling 8 and waiting for them to fix it? Or is there a better way to upgrade from 8 other than through the store?

Answer:Black screen and cursor after login. Windows 8.1

I have the same Video card as yours. You might want to re-install the Video driver from NVIDIA website but use the Custom Install instead. On the next screen. put a check mark on "Perform Clean Install".

In addition, make sure you have the latest BIOS installed from your MB manufacturer.

Good luck !!!

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I have a dell computer 64 bit and when i was going to restart my computer to download windows 10 again. It then said the installation was unsuccessful. After that, when i restarted my computer, i received a black screen with no cursor before i logged in. It would show me the dell sign then it would then go back to the black screen. Then i tried o press f2 or something else, but the only one f commands that worked were f8 and f12. I tried everything, this is my last resort

Answer:Windows 10 black screen with no cursor before login

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Today I plugged a new printer into my laptop, soon after removing the printer my screen began to flash black once or twice, then it went completely black (fan was still working, lights were still on, volume from video I was watching could still be heard.) but couldn't do anything but move the cursor. After turning power off and back on again, the load up screen and login screen worked fine, but after entering my password the screen just goes black with cursor.
I can open task manager (ctrl+alt+del)and thus can get onto google; I can open command prompt also but unsure how to fix issue using this.
What do I do to fix this issue?
Thank you.

Answer:Black screen with cursor after login (windows 8.1)

try a system restore from the command prompt
press enter

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Hi BleepingComputer, long time reader, first time caller.
This is my first time troubleshooting a Windows 8 machine. I have a Lenovo G500 here with Windows 8. After I log into Windows, the screen goes black with only a movable white cursor.
Fortunately, I can Ctrl+Alt+Del and pull up Task Manager from here. I can open up Windows Explorer, Internet Explorer, etc.. With an Ethernet cable, I can access the Internet. However, I cannot get the desktop or Windows taskbar running.
From a half hour of Googling, the only real solution I've seen is to uninstall the graphics driver through Safe Mode. I removed the Intel® HD Graphics 4000 driver and only the Microsoft Basic Display Adapter remains. Nothing came from that.
Anyone have a solution, or other troubleshooting steps I could go through, for this? This is not my machine, so I couldn't tell you what could have been installed to cause this.

Answer:Windows 8 Shows Black Screen After Login

Got it. There was a program called Pokki Start Menu that was installed almost a week ago. I uninstalled it and it fixed the problem.

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I have installed Windows 7 on Mac Bootcamp. It has been working perfectly fine for the past year but it is now restricting me to login with a black screen. The last time Windows 7 worked, I closed my laptop cover to put it to sleep. I came back to find that I was greeted with a black screen after opening my laptop. I rebooted my computer multiple times but the outcome is always the same: I would see the Windows icon (4 coloured squares), it would then show my cursor and then the screen would go black. I have tried to repair my computer but it says that there are no errors. I also tried to check for any other possible errors but they all come out negative. Please help me, as I have many important essays on my Windows partition.

Thank you so much for your time! It is very appreciated.

Jason Chan


Answer:Bootcamp Windows 7 Black Screen Before Login

I'm not familiar with Apple computers or Bootcamp, so I may not even ask the right questions.

Did you have it set to prompt for a password when awakening from sleep? What did you do when you first encountered the black screen (hold the power button to force a power off?)?

Have you tried booting into Safe Mode? Or 'last good configuration'?

You can still boot to the MAC OS, right? And use that to copy any data that is not backed up?

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I posted this question earlier but I fixed the problem. Now the answer to what I'm looking for is how can I stop avast from making a black screen popup. I used this tutorial-
How to solve Windows 8 black screen problem after login | Ask4pc
It didnt work. Anything else that will work?

Answer:Windows 8 Black screen after user login

I've seen something here

Windows 8 and Avast black screen problem with moveable cursor |SOLVED

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So when i try to login to win 7 64 all i get is the loading screen (4 little partials) then a black screen with the cursor. i can move the mouse around and that is about it. ctl-alt-del doesnt do anything, neither does any of the other windows modes. they all load to that same black screen. i tried putting the win7 disk in and having it repair startup problems and it couldnt find any problems. i ran chkdsk r, and that turned out fine. anyone else have this problem? and if so what did you do to fix it?

Answer:windows 7 black login screen with cursor

Try chkdsk /f , I believe that's the correct syntax

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Whenever I log in, or out, there's a black screen with a cursor that can't move, please help!

Answer:How do I fix black screen with cursor after login or log out? (Windows 10)

Press Ctrl-Alt-Del to display login screen

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Please help me i have a problem with my computer it goes black screen after i login
my desktop is hp pavilion a5055d my os is windows 8 i dont know what the problem
i have a ati radeon xpress 1100 for videocard ..
I tried to restart many times. 



Did this issue occur before?

Try to logon with Safe Mode to see if the same issue occurs.

Furthermore, you can try to update BIOS for your machine?

You can refer these article to update BIOS if your machine cannot boot:'t-Boot

Hope that helps.Leo Huang
TechNet Community Support

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Hi, all
I thought this is the correct place to ask this question. I upgraded my system with intel DG41 board and 8GB of ram, and it works fine...

only somtimes when I boot into windows, after the booting screen, just I see a blank black screen, no task manager and explorer too,
I tried different drivers for my nvidia 9500gt, and still same problem, and when i shutdown (holding the power button), and restart, then it works, it log in to windows normally

can anyone help, please

Answer:I get black screen after booting windows 7 before login

See if these links can provide you with the information you seek.

Why is my screen black when I start Windows 7?

Windows 7 Black Screens of Death for Some AMD/ATI GPUs - Softpedia

windows 7 black screen after login, no desktop show up

[SOLVED] Windows 7 Loads to a black screen. Whats the - Microsoft Answers

Windows 7 won't boot after welcome screen. - Microsoft Answers

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Hi everyone.

I posted this issue in the malware section probably 2-3 weeks ago. A very helpful individual in that forum guided me through a couple of different processes to rid my computer of malware. It seems to be okay now as far as malware and viruses, however, I still cannot log into my computer except in safe mode.

Essentially, after the computers posts and boots, it will take me to the Windows XP loading screen. After it's done loading, it flashes as if it's going to the screen where I choose the user. However, I just get a blank black screen. It's not as if the monitor is off, because I still see an off-hue black screen.

I also have some weird artifacts in BIOS and what seems to be a lack of colors in Safe Mode. When I say artifacts, it really just odd symbols in place of normal letters, or additional commas, periods, etc etc.

We've ran hijack and Malwarebytes, and a couple of different things and still no success. I've also tried doing a re-install of Windows XP and have some issues there with drivers and undetectable DVD roms. Anyone have a direction in which I should start? Thank you! -Jeff

See thread from security forum.

Answer:Windows can't boot, black screen at login.

See if this is of any help:

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Hey guys,
Well I am having a problem after logging into windows, it goes to a black screen, i can press shift 5 times to get a dialog open but it does not navigate away from there.
I have tried system restore no luck.
Checked my regedit - I cannot see any issue swithin winlog
I have retired to roll back my graphics card

But, I am able to login to my guest account and everything works fine, but when I try to run anything that needs admin permissions nothing happens.

Answer:Windows Vista Black screen after login

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I have a very frustrating problem, and I am not sure which section it belongs in. It started a week or so ago. It will post and boot to the login screen just fine. Once I login, I have a very limited amount of time before he screen goes black. Sometimes a minute, sometimes only a few seconds. If I leave the login screen up its just fine with that displaying. The monitor is still on, it does not say signal lost. The tower is still running lights and fans. It will boot and allow me to login in safe mode though

One other forum I read with what sounds like a very similar problem said that it is usually as failure of either the graphics card or the motherboard. My entire system is less than a year old. They said that if you hit the numlock key after you've lost your display, check the numlock light cycling. If it does not cycle than it is a mother board failure. If it does cycle, then it is a graphics card failure.

I had drivers fully updated. I believe BIOS is 2101 if I am remembering correctly. I tried rolling back the graphics drivers as well. No use.

ASUS Crosshair Formula-Z
AMD FX-9590 4.7GHz 8-core
Corsair Dominator Platinum DDR3 2400 32GB
ASUS R9 290X 4GB
Corsair AXi 1200W PSU
Samsung 840 Pro 512GB SSD

Answer:Black screen displays after windows login

Well, I took it in to a computer shop for diagnostics. We will see in a few days what's wrong.

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Hello all,

I had some memory issues with my computer recently (had to adjust the timings) and now that they work (ran memtest86+ for 8 hours w/o an error) Windows 7 can't seem to boot.

Alright, so the login screen is black only with a cursor, the at ease panel, windows 7 pro logo (center bottom) and shutdown red button in it's normal position. Although the at ease button and shutdown button don't display anything when clicked (but they do work, example: I can shutdown using the shutdown button). The same thing happens for safe-mode.

OK, here's the strange thing: when my external hard drive is unplugged it goes straight to the above screen. But when the external hard drive is on while the boot starts I just get a complete black screen. When I turn it off (during the complete black screen phase) it'll go right to the regular one above with the logo/cursor only.

I've also entered repair and tried to restore to a previous point but it's pulling the from the E: drive which isn't the drive I installed windows 7 on. If you couldn't guess the E: drive was the label for the external hard drive.

Please help and I appreciate any feedback. I'll be at work soon and will be able to respond quickly all day but I won't be able to adjust my computer. Thanks!

Answer:Black login screen, only a cursor Windows 7 x64

I'm having the same problem on my 32bit system.

try this

1. When you see the black screen and white cursor press CTRL+ALT+DEL
2. Select Task Manager
3. File > New Task (Run...)
4. Type explorer.exe

It's a temp fix but you'll have to repeat the steps when you machine starts up again.

Good luck.

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Heya guys ive given up on solving this issue myself now as ive come to a dead end.

Anyhow it all began when i was playing fallout new vegas, i enterd a building and got a black screen. like nothing loaded and whatnot, i decided to restart the computer and the windows 7 boot loaded as usually or well so i thought, it hanged itself., i figured darn i blew my installation oh well ill just reinstall win 7 then,. and so i did!

however after the install refused to complete. hanged itself at expanding files., i decided to remove my Sata 1GB drive and then it worked to install windows 7, it completed the installation but upon the final step when you login and are met with the "Preparing your desktop" once that was loaded and its supposed to view your desktop the screen went black again , to similate it to you imagine a black screen, also hearing the computer powering down, not shutting down but like the cpu is active, everything else turns off, much like sleepmode or something.
then the screen turns off and the green light flashes,

then i figured harddrive issues, replaced both sata drives with new ones, changed cables for both power and signal. still the same issue after intalling, loading it in safemode works fine.
then i decided damn ill just try xp. and wow it worked!
and yeah i can boot it normaly and use it with games and whatnot, but i do still get this black screen powerdown at times.

when i today plugged in a 1tb portable disk the computer froze when it tries ... Read more

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hello this is my first topic here and i really need help on this
yesterday i found that my pc has been attacked by virus from adware (trojan) and somehow i managed to get rid of them  and this morning when i tried to restart my pc (after i scan my whole pc with antivirus and malwarebytes), my pc screen become blank and there was only pointer and windows script host setting popped up out of nothing (do we really need this be concerned of too?) but i could fix them with accesing through task manager and i managed to emerge the screen but i think this doesnt really fix my problem because when i tried to shut my pc off and turn it on again, it booted into a black screen again.
then i found some topic concerning what i had through in bleeping computer. i tried to do the steps that i should take  but here my low experience about this make me so hard to fix this only by myself (btw i 'm working on this Farbar Recovery Scan Tool but i dont quite understand how i fix the problem with this). Since i'm out ideas. and i dont want to format or repair that could erase my data. i'm asking for your help. please go soft and slow on me too.
I expect a help from the community and last but not least Thanks

Answer:Windows 8.1 black screen with pointer after login

Greetings whoisthat and to BleepingComputer's Virus/Trojan/Spyware/Malware Removal forum.My name is Oh My! and I am here to help you! Now that we are "friends" please call me Gary.If you would allow me to call you by your first name I would prefer to do that.===================================================Ground Rules:First, I would like to inform you that most of us here at Bleeping Computer offer our expert assistance out of the goodness of our hearts. Please try to match our commitment to you with your patience toward us. If this was easy we would never have met.Please do not run any tools or take any steps other than those I will provide for you while we work on your computer together. I need to be certain about the state of your computer in order to provide appropriate and effective steps for you to take. Most often "well intentioned" (and usually panic driven!) independent efforts can make things much worse for both of us. If at any point you would prefer to take your own steps please let me know, I will not be offended. I would be happy to focus on the many others who are waiting in line for assistance.Please perform all steps in the order they are listed in each set of instructions. Some steps may be a bit complicated. If things are not clear, be sure to stop and let me know. We need to work on this together with confidence.Please copy and paste all logs into your post unless directed otherwise. Please do not re-run any programs I suggest. If you encounter proble... Read more

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Hey there, I might have downloaded something nasty on my desktop and now Windows isn't responding. All there is on the screen after I login is my mouse pointer, everything else is black. I've tried CHKDSK in startup, but after it ran did I can no longer seem to boot into safemode. Next I installed FRST64.exe on my flash drive using the System recovery option (following the instructions in this thread ), and got the logs attached to this post. Nothing new happened when I tried to boot into windows again.

Is there anything I can do about this, or will I have to buy a new hard drive?

- Hudson

Answer:Black Screen with Mouse After Windows 7 Login

Disregard the part about safemode not working after the disk check, it's working now for some reason.

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Hi there, I hope everyone is well.

I have a strange issue that started happening recently. System restore doesn't help as it happens with multiple machines.

I have a lobby display running from TV via HDMI to EXTRON to Ethernet and back again to the computer in the server room. I have had this setup for a little over a year now working just fine. We recently got a new computer (We lease) for the lobby display and after setting it up, I only see a black screen with a white cursor. I have troubleshot this a little too much that I am now not sure if it's a windows update, video card update, or possible the EXTRON. However, when hooking up a laptop it works just fine as it should.

Please note that I can see post boot and the CTRL ALT DELETE screen just fine, but once logged in I just see cursor. If someone moves cursor I can see it from the lobby display. If I uninstall the video card driver I see everything perfectly fine but when running presentation it's not focused for obvious reasons, so I can't leave it like that.

I have used a Desktop with AMD and latest drivers as well as down graded drivers, issue still is present. I use an older nvidia card FX570, same deal with drivers, still the issue is present. I use a new computer with a new nvidia card, and it works. but unfortunately we do not have any of those available and that's a really expensive machine.

here is where it gets even more strange;
If I hook the computer up directly to the TV and not behind the extron devi... Read more

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Acer Aspire 6930, had Vista, but upgraded to Windows 7 Enterprise. 4 gb ram, 32 bit operating system. Screen is smashed, but I hook up to an external monitor. Been working good, but kinda slow sometimes. I think I downloaded a windows update (or maybe it was some other update) like 2/1 or 2/2, I shut down computer and let it install. When I tried to turn computer back on, everything seemed normal except the profile select/ login screen is all black, but I can see and move the mouse. If I hit enter, or left/right and enter I can login into a profile ( but can't see which profile). The background wallpaper loads for that particular profile, but no desktop or programs. I can right click and bring up control panel. But ctrl+alt+delete doesn't work. When I press that, the mouse turns into the clock, but the task manager never comes up. I did the unplug everything, take battery out, hold power button for 30 seconds, which does work but I have to do that everytime I turn off my computer or it goes to sleep, because it always reboots back to the black login screen. My computer just downloaded some more windows updates yesterday 2/8 which didn't fix the problem. And when I looked at the windows update history, there are no updates on 2/1 or 2/2 or whenever the first update that seemed to mess up my computer was. The never updates on 2/8 are there though with all the other previous updates. I don't have any restore points, or windows disks or anything like that. Is there any fix?

Answer:Black screen at profile select/ login screen

It might be helpful to mention that the computer has never crashed, and I run Alvira (free edition), windows defender, and malware bytes regularly and update them frequently. Recently when I've run Alvira, it has said "Warnings:4" but "Detections:0". And I can't view the warnings for some reason so I don't know what that means. But I don't think its a virus but I could be wrong. Oh and one other thing which might be causing the problem: I recently installed Office XP because it was the only version of Office I had. It was right before the computer started doing this. But I uninstalled Office XP before these problems started because I only needed it for like one thing and didn't need it anymore. Then the black screen thing happened soon after

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