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Failure to show login screen after forced restart (Same with safe mode

Question: Failure to show login screen after forced restart (Same with safe mode

My Dad was using one of my 64 bit PCs when a program froze up and he decided to force restart the computer (Pro move, I know). Now I restart and am unable to get to the login screen. Using both safe mode and normal mode gives me the same result. After I choose one of those options, I see the "Windows is starting" message and the icon. However, before I can get to the login screen the screen goes black and all I can see is the curser in the middle of the screen. I would like to be able to get to the login screen so I can access my computer. Any help with this problem would be greatly appreciated as a lot of my work material is on this machine.

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Preferred Solution: Failure to show login screen after forced restart (Same with safe mode

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link (This link will automatically start a download of Reimage that you can save to your computer.)

Answer: Failure to show login screen after forced restart (Same with safe mode

Choose boot in last known good configuration.

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Hi, hopefully you can help me. I'm thinking I may have a virus of some sort, but it could just be mass corruption instead. I am on windows 7 home premium. Here's the situation.
About a month ago, my hard drive seemed to be crashing. I leave it on at night so I can listen to music as I sleep. Sometimes, when I would wake up, I would be greeted with a black screen telling me to insert the right boot device. Restarting my computer always fixed this though and it did not occur often. Most times, I could leave my computer on all day without any issues if I wanted. So I just assumed my HDD was having some sort of occasional fault, and was not long for this world. As such, I have been saving up for a new HDD.
Last week, I started noticing slow downs and decided it was time to clean up my old programs. I was uninstalling some old printer drivers when the uninstaller froze. I ran my computer through a Avast! anti-viris scan, which picked up nothing. So again, I thought it was just HDD issues.
Last night, I was playing ARK (a game on steam) with a friend and kept noticing lockups that would occur for a few seconds at a time at random. These lockups always seemed to resolve themselves, so I figured it could just be server lag from his end or my computer having a hard time with the game. But this morning it was worse. My browser was freezing up my whole computer for a bit longer and more often.
Deciding to see if it was my browser (which does have some script blocker apps on it) or my co... Read more

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I'm new here and in hopes of getting this resolved. I just installed the new Norton Systemworks 2005 and rebooted after installation. When the boot screen got up to the blue screen with the Windows XP logo before displaying the login names where you put in your password, it just stops. I restarted a few times and waiting a few more times thinking it may need to 'finish' installing. But each time gave the same results. Finally, I went in with 'Safe Mode' and got in with no problems. Tried again in normal mode after looking around for any obvious problems (none found)... back to square one. Tried again in 'Safe Mode with Networking' and it failed like normal mode so I suspected a networking problem??? The last thing I tried which made me mad is that I tried to uninstall Norton Systemworks in 'Safe Mode' and that failed!! Anyone in these forums know the cure? :dead:

Answer:Unable to get to login screen, works in Safe Mode but in Safe Mode w/ Networking

Just a thought

Start \ Run \ msconfig \ diagnostic startup
disable any services attached to your most recent install and restart
should get warning next boot about using msconfig, its ok
One key service that needs to be available is the installer service
Try the uninstall, if doesn't complete
Try the uninstall string in the registry only if you know what you are doing


Under it you will see a list of installed programs. Some don?t show up as words but you can figure out what they are by looking at their values. What you are looking for is the uninstall string. Double click that key as if you were going to modify its value. Do a CTRL + C to copy and then exit the registry editor.

Go to START \ RUN and paste the uninstall sting and hit enter. This should launch the uninstall.

Just a thought though as I am not infront of a test system at the moment. You should research this a little further so you have a clear understanding of what you can and can't do with msconfig.

or simpler yet


Start \ Programs \ Access. \ System Tools \ System Restore

Select restore point prior to install of whats giving you the problem.

Again, Good Luck

PS If you try to install it again, turn of antivirus and other open programs etc..

1 more replies
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My Pavilion dv7 Notebook product #A6X02UA#ABA will not log in. It's factory install OS was Win 7. It now running Win 10.I used Safe Mode in an attempt to remove Webroot, after the reboot the normal screen appears without a login box. I have shutdown and pressed F8 and it boots into the same screen with no login box. Blind password typed does not work. Using a USB boot stick and attemping various tricks using reboot/ESC fail. Restore points fail as well. Is there anyway I can get this machine out of Safe Mode?

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Ok, here's the background. My wife's pc (identical to my own, and running on Windows XP)was restarting at shutdown recently on it's own and I saw an error that said there was some kind of driver error. So, I uninstalled the nvidia drivers in hopes of installing the most recent ones. I don't know if this was the issue, but I was troubleshooting and I noticed that there was a recent driver update.

Well now I can't log on at all, because when I get to the windows login screen, the mouse and keyboard won't work. I see for an instance the cursor shows an hourglass, then nothing. I see the blinking cursor in the login field, but I can't type anything in there, and the mouse doesn't work.

So, I tried to do a system restore but it just sent me to the login screen, and no mouse or keyboard function persisted. When I tried to go into safe mode, it asked me what was the boot device I wanted to use (which after some searching I see is also an indicator of a problem, but I'm not sure what it means). I picked my HD and continued to do a restore to the last working config, and the same deal, can't login, no mouse or keyboard use at that sceen.

So, I tried going into safe and it shows both an administrator icon and my wife's user name, and I can't try either because again, the moust and keyboard aren't working here either!

I tried to boot with the windows xp disc in, even picked the boot source from the boot menu as floppy and again as the cd-rom. I read that doing so can sometim... Read more

Answer:I can't use the mouse or keyboard to login at the login screen, not in safe mode too

what type of mouse/keyboard, wireless, ps2, usb?

when it asks for password at repair console, just press enter.

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I can't get to the OS to run anything. When I log in, it goes blank (eggshell color). When I Ctrl+Alt+Del and tell it to shut down I see the desktop just before it logs off. When I try going into safe mode it restarts after login. This is on an Emachines ET1331G-07 4gig ram Win 7 64bit, off the network.

Answer:Win 7 Screen goes eggshell after login, safe mode restarts after login

When did problem begin?
Any indications that system was/is infected...prior to your post here?
Any changes to system made prior to problems?

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I have this problem and do not know how to solve it. For some time and up to now I can?t enter in Safe Mode. I can login normally in normal mode, but when I restart and boot in Safe Mode (safe mode, safe mode with networking, or safe mode with command prompt, it is the same), few seconds after appearing in the login screen, Windows freezes. I can type the password + Enter fast and then I see the desktop, but it just then freezes, or I can type slowly and it will freeze during typing, or do nothing and wait in login/lock screen and it will freeze after few seconds...

I have made chkdsk c: /f /r at boot, all is ok!, I have done from admin command prompt sfc /scannow and all dism scan check and restore, everything is ok...I am desesperate as I need to make some tasks from safe mode (clean uninstallations, or simply to have it available in case of problem in normal mode!), and I can?t use it at all!

I have win10 pro with last updates.

Please could you point me to some solution or hint? Thanks a lot!

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Webroot found 2 trojan horse virus and remove them. Rebooted found more and removed them, then rebooted, to a black screen. 500 Gbyte SSD Scandisk extreme pro.

I can boot into advanced options, but startup options is not available (no safe mode).

Used my rescue disk to enter cmd line and used things like scannow, chkdsk and diskprt to test the disk. Not errors listed.

Used rescue disk to try to reset Windows while saving my data... Get an error about a missing partition, but diskprt shows an 8 Gbyte partition and an approximately 480 Gbyte partition, which contains my installation and data.

Used Windows 10 install disk to reset the os, got a missing partition error.

I used a similar SSD and did a clean install of Windows, to verify that the bios and hardware are ok. Having trouble getting the ASUS Sabertooth x79 audio working. Driver issues.

I ran Anvi Rescue Disk "Scan", it did not find any Threats on the Windows 10 disk.
I then ran "Repair" and it found problems, with everything except Windows Firewall.

Answer:Win 10 No Safe Mode, Login to black screen

bradcarvey said:

Webroot found 2 trojan horse virus and remove them. Rebooted found more and removed them, then rebooted, to a black screen. 500 Gbyte SSD Scandisk extreme pro.

I can boot into advanced options, but startup options is not available (no safe mode).

Used my rescue disk to enter cmd line and used things like scannow, chkdsk and diskprt to test the disk. Not errors listed.

Used rescue disk to try to reset Windows while saving my data... Get an error about a missing partition, but diskprt shows an 8 Gbyte partition and an approximately 480 Gbyte partition, which contains my installation and data.

Used Windows 10 install disk to reset the os, got a missing partition error.

I used a similar SSD and did a clean install of Windows, to verify that the bios and hardware are ok. Having trouble getting the ASUS Sabertooth x79 audio working. Driver issues.

I ran Anvi Rescue Disk "Scan", it did not find any Threats on the Windows 10 disk.
I then ran "Repair" and it found problems, with everything except Windows Firewall.Click to expand...

There are/were issues recently with Webroot...not saying that is the cause but I believe the simplest way to get up and going is to do an emergency boot with your backup software...(hopefully you have)

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After running a full system scan of Norton-Anti Virus 2004, I got rid of 505 adware,virus, and stuff but many of the remaining adware had to be deleted manually. So I followed the given Norton Anti Virus instructions to get into Safe Mode in Windows XP home edition... this is exactly what I did.
*note - this is my first time ever going into Safe Mode

I went to Start - Run - typed in "msconfig" then clicked Ok.
I checked the " /SAFEBOOT" option and clicked Ok.
The prompt began and it restarted my computer in Safe Mode once I click Ok.
- Now Here's my problem -

My computer started up in Safe Mode correctly and got to light blue login screen, where you choose one of your accounts - I had 2 accounts to choose from, one called Administrative account and another account with a name I created.

I clicked on the Administrative account and it said " saving settings" then after it finishe nothing happend. no password entry box appeared and so I remained on the light blue Safe Mode login account screen. The same thing happend with my the created account as well. I'm stuck on the login screen on Safe Mode which means even If I turn the computer off and back on I'll still remain stuck at the login screen.

==========Does anyone know a way to fix this problem?

I do know how to get my computer back to its normal mode of restarting but I can't since I'm stuck at the Safe Mode light blue login account screen. However, I don'... Read more

Answer:Safe Mode Login screen problem

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Booting to normal mode, after logging in I get a blue screen. I can boot to safe mode. I tried system restore but it freezes. I tried recovery console and that blue screens with a stop message of pci.sys. Cleared out msconfig and non-windows services - no luck. I've attached the latest minidumps. Any help would be appreciated.

Machine specs:
Dell Dimension 9150
XP Media Center Edition SP3
Pentium (R)

Answer:Blue screen at login - Safe mode ok

If you can get on in safe mode, click on start--all programs--accessories--command prompt, once at the command prompt type chkdsk /r (there is a space after chkdsk before /r then click enter it will give you a message that it is in use do you want to run at next startup type y for yes and reboot it should run when it reboots, let it finish when it has finished type exit at the command prompt get the disk out and reboot. Good Luck!

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My laptop seems to hang after the login screen, the screen either goes completely black or sometimes shows the desktop picture and an empty taskbar, but I am unable to do anything such as task manager. Leaving the system running for 10-15 minutes after trying ctrl-alt-del will bring up some error message, but I forget what it said, I'll try to get it again.

I can get into Safe Mode just fine, and ran the SF Diagnostic Tool from there, I have attached the files it created as requested. The laptop hung on me on shutdown before this issue started and after waiting for 30 minutes for it to try to shut down normally it wasn't responding so I had to power it down. I'm thinking that might've fudged something up but I'm unsure if there were any windows updates queued at the time or not.

I'm really unsure what to do at this point, there aren't any System Restore points, I didn't remember turning it off but I must have at some point.

Answer:Black screen after login, Safe mode OK

Does a clean boot start succesfully?
Troubleshoot Application Conflicts by Performing a Clean Startup
if so... turn your restore points on.

Post results

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I was following the directions I found in another area of this board to get rid of the xlime offeroptimizer problem. I took the following steps:

Enabled hidden files and folders
Turned off system restore

I then went to reboot into safe mode, but instead of using the F8 method, I went to start>run>typed in msconfig> checked "/safeboot"

Now when I try to start my computer, I get the startup screen for safemode. I have always logged on with ctrl/alt/delete and my password. However, now the computer doesn't recognize my password, and I am effectively locked out of my computer all together as I can't get past this screen. Please help!


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One day, I rebooted, and then there was nothing. After Windows finished loading, there was naught but a black screen, and a cursor if I move the mouse quickly. This happens in safe mode as well, and on both my dedicated graphics card (an Asus AMD HD 6450 Silent) and my integrated graphics (which I have no idea about, other than it is a Biostar A780L3G). When I try to refresh directly, with a fresh copy of Windows 8.1 installation media, it says it is invalid, despite it being x64, same as the installed version. When I try directly, it says the HDD is locked, and none of the guides I have followed to unlock it through the disk work. Also, I dont know if this matters or not, but when I try booting into safe mode, at first, when I move the mouse, in the corners, it says Safe Mode. Please respond ASAP.

Answer:No login screen when I boot, even in safe mode.

Your on-board card is this one:

ATI Radeon? HD3000 Graphics, On Board Graphic Max. Memory Share Up to 512 MB
Support ATI Hybrid Crossfire

A780L3G :: Placa-M?e :: BIOSTAR

I still could not find anything that could explain your problem. Does your MoBo have any kind of HDD protection, similar to HP DriveLock?

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Hi all,
I recently experience a problem with my desktop computer, after working on it throughout the day & shutting down as normal at the end of the day as I returned the following day to continue I was met with a change of font & block like tiles on the login users screen which I thought was bizarre, after logging in I came to a stand still black screen with no options available & no idea why I am experiencing this problem as my computer was fine the following night?
It does not allow me to access task manager to see what processes are currently running.
After restarting & attempting to boot into safe mode it does the exact same thing & I can't get further then the black screen after login.
I'm clueless as to why this is happening as I said my computer was fine 12 hours ago.
Does anyone know what has gone wrong?
How can I fix? Any help would be appreciated.

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When I start XP my PC has a problem drawing the Welcome screen. It is distorted - not wavy, but blocks of pixels out of place, sort of like a Picasso. Through this distortion I can see my login and pw field. My mouse pointer is visible and moves fine but XP doesn't "hear" me typing into the pw form. About every 30 seconds the screen goes black for a half-second then redraws itself distorted again.

Sometimes after the first attempt to draw the welcome screen my PC will go black and reboot itself and then it gets into a rebooting loop.

I can only get into XP by booting into safe mode.

Prior to this happening I have made no hardware changes in months.

This happened to my backup PC months ago but I thought it was a fluke. I fixed it by reinstalling XP. I'd like to avoid that.

I am running though a KVM switch but I switched my monitor to come directly from my PC and still have the issue. My mobo has no video out but since my card outputs video just fine when i nsafe mode, I don't suspect my card.

Any suggestions would be appreciated - I really want to avoid having to reinstall XP.

My Specs:
AMD Athalon64 3200
Win XP Pro (32bit)
nVidia GEForce MX 4000 256MB

Let me know if you need anything else.


Answer:Distorted Welcome Screen - Can't Login - XP only runs in Safe Mode

Try going into safe mode and uninstalling your video card drivers through the device manager, and then reboot and see if you get the same thing. If you can get into Windows normally reinstall your video card drivers, and reboot again and see if it comes back. I would recommend stopping by and checking if there are any newer drivers before reinstalling them.

Also have you installed any programs lately that deal with video or your monitor things like that?
Because they could be starting up with your machine and it could be as simple as turning it off in msconfig.

Hope this helps.

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I'm running XP Pro (32 bit) and recently i've run into a really wierd problem where my PC reboots itself when it gets to the windows login screen. The wierd thing is, it only does this when I try to start up in safe mode. I can start up in "normal" windows just fine. Any ideas?

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Hello All,

As of this morning my PC (running XP Pro SP3) hangs at the Welcome screen. I am able to type in my password (and hear the log on sound) but the welcome screen stays and the OS never loads. It loaded once (on about the tenth attempt) but I believe "explorer.exe" did not; I had blue screen on my start bar, quick launches and system tray, could not use CTRL+ALT+DEL or SUPER+R to run a command, and could not load any shortcuts from my desktop.

I am able to boot into Safe Mode (standard, with Networking and with Command Prompt) without a problem. I have attempted reinstalling my Chipset and VGA drivers to no avail. I have also run Malware and Spyware Doctor scans and show no issues.

My login screen is customized from Tune Up Utilities 2012; however I cannot uninstall the program from safe mode. Additionally, though my boot and welcome screen are custom, they both run when I boot into safe mode, which, as mentioned, I can do without incident.

Here is my hardware profile from Everest:

Operating System Microsoft Windows XP Professional 5.1.2600 (WinXP Retail)
Date 2011-11-08
Time 11:26

--------[ Summary ]-----------------------------------------------------------------------------------------------------

Operating System Microsoft Windows XP Pr... Read more

Answer:XP Freezes at Welcome/Login Screen: Only Boots in Safe Mode


Follow the steps in this article to perform a clean startup:
Perform a clean startup to determine whether background programs are interfering with your game or program
You will have to start in safe mode to run the msconfig utility.

5 more replies
Relevance 77.9%

Hello All,

As of this morning my PC (running XP Pro SP3) hangs at the Welcome screen. I am able to type in my password (and hear the log on sound) but the welcome screen stays and the OS never loads. It loaded once (on about the tenth attempt) but I believe "explorer.exe" did not; I had blue screen on my start bar, quick launches and system tray, could not use CTRL+ALT+DEL or SUPER+R to run a command, and could not load any shortcuts from my desktop.

I am able to boot into Safe Mode (standard, with Networking and with Command Prompt) without a problem. I have attempted reinstalling my Chipset and VGA drivers to no avail. I have also run Malware and Spyware Doctor scans and show no issues.

My login screen is customized from Tune Up Utilities 2012; however I cannot uninstall the program from safe mode. Additionally, though my boot and welcome screen are custom, they both run when I boot into safe mode, which, as mentioned, I can do without incident.

Here is my hardware profile from Everest:

Operating System Microsoft Windows XP Professional 5.1.2600 (WinXP Retail)
Date 2011-11-08
Time 11:26
--------[ Summary ]-----------------------------------------------------------------------------------------------------

Operating System Microsoft Windows XP Professional
OS Service Pack Service Pack 3
DirectX (DirectX 9.0c)
CPU Type Intel Pentium III Xeon, 2300 MHz
Motherboard Name Acer Aspire 5734Z
Motherboard Chipset Unknown
System ... Read more

Answer:XP Freezes at Welcome/Login Screen: Only Boots in Safe Mode

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Hi Guys,
I'm trying to run a Spybot and Adaware scan in safe mode. i have 3 users accounts on my Xp home machine all are administrator accounts, but when i boot in safe mode only one user account shows up along with an Administrator account.I want to scan all 3 accounts in Safe Mode.any ideas?


Answer:Username not showing up at login screen in safe mode

worried as to why you are scanning in safe mode.

safe mode is just that safe mode, it'll probably come up clean by virtue of being in safe mode.

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My laptop has stopped working suddenly stopped working .the after login the screen becomes black only cursour is visible alt+Ctrl+del ...taskmanager opens. but still after long long time the desktop appears with black background and everything slow. safemode also is slow very slow so please help...

Answer:black screen after login & safe mode also slow

Hello and welcome herschelle now if you can get safe mode at all I would run these at very least < use the /f option in Option 2 ifnecessary
It does however sound very much like the machine has malware on it so one thing you could do if you have access to another machine is to use this < this will run from power up and scan for malware without the need for Windows to be running - that is because it is a bootable program in it's own right. You can make a disk or USB stick to boot from - you will of course need to set the BIOS boot sequence to that particular device disk or stick.

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Webroot found 2 trojan horse virus and remove them. Rebooted found more and removed them, then rebooted, to a black screen. 500 Gbyte SSD Scandisk extreme pro.

I can boot into advanced options, but startup options is not available (no safe mode).

Used my rescue disk to enter cmd line and used things like scannow, chkdsk and diskprt to test the disk. Not errors listed.

Used rescue disk to try to reset windows while saving my data... Get an error about a missing partition, but diskprt shows an 8 Gbyte partition and an approximately 480 Gbyte partition, which contains my installation and data.

Used windows 10 install disk to reset the os, got a missing partition error.

I used a similar SSD and did a clean install of Windows, to verify that the bios and hardware are ok. Having trouble getting the ASUS Sabertooth x79 audio working. Driver issues.

I ran Anvi Rescue Disk "Scan", it did not find any Threats on the windows 10 disk.
I then ran "Repair" and it found problems, with everything except Windows Firewall.

Answer:Windows 10 No Safe Mode, Login to black screen

bradcarvey said:

Webroot found 2 trojan horse virus and remove them. Rebooted found more and removed them, then rebooted, to a black screen. 500 Gbyte SSD Scandisk extreme pro.

I can boot into advanced options, but startup options is not available (no safe mode).

Used my rescue disk to enter cmd line and used things like scannow, chkdsk and diskprt to test the disk. Not errors listed.

Used rescue disk to try to reset windows while saving my data... Get an error about a missing partition, but diskprt shows an 8 Gbyte partition and an approximately 480 Gbyte partition, which contains my installation and data.

Used windows 10 install disk to reset the os, got a missing partition error.

I used a similar SSD and did a clean install of Windows, to verify that the bios and hardware are ok. Having trouble getting the ASUS Sabertooth x79 audio working. Driver issues.

I ran Anvi Rescue Disk "Scan", it did not find any Threats on the windows 10 disk.
I then ran "Repair" and it found problems, with everything except Windows Firewall.Click to expand...

There are/were issues recently with Webroot...not saying that is the cause but I believe the simplest way to get up and going is to do an emergency boot with your backup software...(hopefully you have)

3 more replies
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I have an HP G72 laptop that has Windows 7 Home Premium OA. Since March 14, 2013 it's showing me the black screen right after I login. Only the cursor is there and it's movable. It all started when I installed the Win7 Service Pack 1 on March 13. Before that, I would get a message that Scan/Check Disc couldn't be opened because of some recent update but it would go on without any issues. I thought that updating it again would fix that problem. It just game me more. It was also black in Safe Mode. 
I tried the System restore via the command line but failed. It said that my Anti Virus (Avast! Free) was running. The oldest restore point was March 3. It said that it failed to extract a file related to Avast!. 
I tried pulling out the Task manager be it wont open. it's giving me this message:

I tried sfc /scannow and it found/did nothing.
I did Startup Repair, Last Good known config and got the same result. 

Answer:Windows Seven Black screen after login even in safe mode.

Safe Mode is showing/working now. I can see my destop back the background is in black.

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Relevance 77.9%

Dont know for sure what section belongs under, but what the

I think i have on other boards by now excluded that this could be a virus-hijack
the problem is that i have never since i started to trial windows 7 being able to enter safe mode, because there seem to be some lock-down taking place from a countdown as soon as i have entered the login-screen, during the time the blue screen working on launching windows safe mode computer restart without a word

I wanna know if this is something i can count on to happen with a full retail version? or if there are some bios settings/incompatible hardware that causing this?

Answer:Cant enter safe mode, restarts during login screen

Quote: Originally Posted by Kloppstock

Dont know for sure what section belongs under, but what the

I think i have on other boards by now excluded that this could be a virus-hijack
the problem is that i have never since i started to trial windows 7 being able to enter safe mode, because there seem to be some lock-down taking place from a countdown as soon as i have entered the login-screen, during the time the blue screen working on launching windows safe mode computer restart without a word

I wanna know if this is something i can count on to happen with a full retail version? or if there are some bios settings/incompatible hardware that causing this?

Safe mode is entered before login.

Repeatedly tap F8 when booting
Ken J

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Relevance 77.49%

Hello everyone,

I have a Dell Inspiron with Windows 7 Home 64-bit. Here's the problem, that just started out of the blue: During startup, I get the Dell screen and the Windows logo. It gets to the point where I see the cursor (just before it should get to the logon screen), and the screen goes black. The laptop is still on, but nothing shows up.

Also.....if I try to enter Safe Mode, I can get to the logon screen. I can either click on one of the user icons and get into Windows, or I can leave it at the logon screen.....either way, the computer shows a BSOD death and then restarts. The BSOD shows a 0x0000001E code.

I haven't done too much troubleshooting, but here's what I have done: Ran startup repair from the Win 7 DVD. Used that DVD to get to Command Prompt and ran CHKDSK. If it's not a hardware issue, I'm hoping not to install from scratch or restore to an earlier date. There are some very recent files that would be gone that I really need! I've read some things about editing 7's equivalent of boot.ini, but have no idea if that's the fix.

Anyway.....thanks so much for taking the time read this. I look forward to hearing from you. If you need any more info, please let me know.


Answer:Black screen during 7 startup....restart with BSOD in Safe Mode

Get into Startup Repair and run it 3 times.
If that doesn't fix it, then open up a Command Prompt from the Startup Repair disk and type (one at a time, and then press Enter):

bootrec /fixboot
bootrec /fixmbr
bootrec /rebuildbcd

Press ENTER after each command and see what that does for you.

The problem here is that you can't boot to Safe Mode - so it's most likely a driver that loads early in the boot sequence.
There are ways to fix this, but you've gotta get into Windows to do most of it.
I'd suggest that you either boot to a Linux/Ultimate Boot CD and copy your data off - or that you slave the hard drive to another system and copy the data off that way.

Once that's done, you can freely experiment without the worry of losing your data.

When the system BSOD's, please get this info (the stuff in RED) from the screen:

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Relevance 77.49%

Hello to anyone who can give me a hand.
I was using safe mode to do my virus scan, etc..., and when i rebooted
into regular windows there were no users on the welcome screen, except
for the "Administrator" account thats supposed to only show up in safe
mode. (i have my other regular admin account hidden, so it doesn't
show up anyways, otherwise it would have), and all the limited
accounts are hidden. I fixed using system restore, but when i simply
go into safe mode, login, click restart, its back to the problem.
I am running Windows XP sp2.

These are all the other things that are screwed up after returning to
regular Windows XP, but I think they all point to that windows still
thinks its in safe mode after the restart:
-all accounts show Windows Classic view (the grey start bar, etc)
-screen resolution is at regular resolution, not the one from safe
mode (which is samller)
-no accounts show up on welcome screen, except for the Administrator,
as mentioned.
-able to logon to limited and admin account using ctrl-alt-del method
at welcome screen.
-no services are loaded, except for the same ones that load in safe
mode (theyre the same ones that are running in safe mode, i checked):
-wont let me connect to internet/network.
-startup programs load, but my antivirus (Antivir) has its umbrella
closed (meaning that the guard isnt active), because its service isnt
loaded. Zone alarm works fine because it doesn't have a service.

Im assuming that th... Read more

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I have a friend with an issue, got a ransome ware on his laptop, when i try to restart in safe mode, it auto-reboots, and then goes to a regular start, ending in a completely blank white screen...?
He is running Windows 7,
Thanks Dave

Answer:Restart in Safe Mode auto reboots to blank screen?

Hello, ddad62.
My name is etavares and I will be helping you with this log.
Here are some guidelines to ensure we are able to get your machine back under your control.
Please do not run any unsupervised scans, fixes, etc.  We can work against each other and end up in a worse place.
Please subscribe to this topic if you have not already done so.  Please check back just in case, as the email system can fail at times.
Just because your machine is running better does not mean it is completely cleaned.  Please wait for the 'all clear' from me to say when we are done.
Please reply within 3 days to be fair to other people asking for help.
When in doubt, please stop and ask first.  There's no harm in asking questions!

Step 1
Please download Farbar Recovery Scan Tool and save it to a flash drive.
Plug the flashdrive into the infected PC.
If you are using Windows 8 consult How to use the Windows 8 System Recovery Environment Command Prompt to enter System Recovery Command prompt.
If you are using Vista or Windows 7 enter System Recovery Options. 
To enter System Recovery Options from the Advanced Boot Options:

Restart the computer.
As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
Use the arrow keys to select the Repair your computer menu item.
Select US as the keyboard language settings, and then cl... Read more

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Relevance 77.08%

I'd really appreciate some help - for some reason my setup now won't get to the login screen, I get the green progress bar and (c) Microsoft, but no windows logo, then a black screen. When I restart I get taken to a screen telling me windows didn't start correctly, and to either launch startup repair or start windows normally. If I choose repair I eventually get a message saying startup repair cannot repair this computer, with the problem details showing:
Problem event name: startuprepairoffline
Signature 1:
3: unknown
4: 21200435
5: autofailover
6: 8
7: norootcause
Os version: 6.1.7600.
Locale id: 1033

If I choose to boot normally I go to the same black screen. I am unable to press f8 to boot in safe mode because I always get taken to the "windows failed to start" screen first. From the system recovery screen I can launch the command prompt, and from there have run chkdsk which had no effect. I've also started notepad and have seen that my drives seem to be working okay. At some point I do remember seeing a message saying the problem was due to system configuration changes - I haven't changed the configuration but have tried disconnecting usb devices.

I'm stuck and would appreciate any help at all, have no idea what has gone wrong but did read something about it being related to login IDs...

Answer:Black screen before login, can't go to safe mode, repair unsuccessful

Hello OD33 and welcome to the sevenforums. I know what you are going through I had a lot of black screens and turned out to be a very nasty virus.

1. Since you can get the command prompt try this and see if it helps.

2. Go to your command prompt and type this, make sure you right click and run it as the administrator: sfc /scannow and let it run it might be awhile before it will finish. There is a space between the sfc and the forward slash. I don't know if you can download a tutorial or not but I will attach it any how. The sfc /scannow can repair a lot. After it has run it will come back with errors so run it 3 times if possible. Click the link.

SFC /SCANNOW Command - System File Checker

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Relevance 77.08%

This is occurring using two different monitors. Both monitors had been working. Brought PC to a live music gig, hooked it back up in studio and it won't boot any operating system into desktop.

PC has an nvidia 9300 and both DVI and VGA outputs work on boot. The drivers were installed on windows, and it worked before the drivers were installed.

I tried booting into Ubuntu and it never loads the screen. If I try booting into Windows XP it at least shows the login dialog.

I can access the bios, and boot menus and there appears to be no hardware errors. Fix this problem and you are a saint to me.

Answer:Monitor Fail after Windows XP Login Screen (already tried Safe Mode w/ VGA)


is this a laptop?

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Yesterday my laptop start up really slowly and i tried to disable all services through msconfig then restart it, the problem appear here. I cant login because login screen not appearing i tried to safe mode with Shift + restart, Shift F8 and F8 but doesnt work.
I hope you guys can give me solution how to fix this. Thanks in advance.

Answer:Login screen not appearing and safe mode doesn't work

Microsoft has disabled F8 by default in Windows 10. I don't agree with it, but they did. See Option Three here:

In step one of Option Three, follow the link for "command prompt at boot":

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Hey, i have absolutely no idea what to do here, after having my Acer Aspire 5920G laptop for about 2months now, i came to installing SP1 for vista finally (i have no idea if this is whats causing the problem, but it was the last thing i installed), well after coming home, and finding the laptop to be relatively hot, i try a log in and it goes through 'logging in' and then gets to a black screen, with only my cursor available. I tried starting it in safe mode when it gets to the options menu after bootup (it doesnt turn off either) and when it loads i find myself with a black screen, 'safe mode' in every corner. I tried bringing up task manager, because the ctrl alt dlt vista screen does show, and it wont load, i get the cursor showing its loading, but it doesnt appear. (I thought i could add explorer.exe if it wasnt showing in pros)
Im real stuck here guys, it has some important work on it, and i have no vista disk to restore it that way. Any help would be much appreciated.

Answer:Wont login/shutdown - safe mode black screen

edit: cmd safe mode works, but i dont know how to fix it from there.

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So my computer started running extremely sluggishly today. Went into task manager and then Resource Monitor only to find out my computer was running anywhere between 90-100% CPU Usage. Pulled up my anti-virus, anti-malware, Registry cleaner and anti-spyware IMMEDIATELY and found absolutely nothing with full scans on any of them. looked into CPU Usage and found about 20 iexplorer.exe processes. Must say first that I do not even have Internet Explorer on this computer. Every time I'd end said processes, more would pop up. I could not get rid of them for good! Rebooted in Safe mode and reran all cleaners and again, nothing's found. Right now I'm looking at Reg Cure's startup log and I've found this: ncxsaromew.exe I have never seen this before and can find nothing about it on the Internet while searching it. At the moment I have it disabled for startup in the registry, but don't know if it's safe to completely remove it. Any ideas? Also, anyone else have issues with a bunch of iexplorer.exe processes showing up and taking over your CPU Usage? Any information would be greatly appreciated!OH! Also, these iexplorer.exe processes do not show up under CPU Usage if I'm booted in safe mode. Afraid to restart in normal mode and have the same issues!!!!

Answer:Being forced to run in safe mode

Please follow the instructions in the following link and post your logs:,46313.0.html

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Hello, I have a Dell demension running xp. I was trying to fix an issue the other day with a program that kept trying to update but wouldnt. So I looked up how to disable windows downloading program (can't remember the details...). Anyways, it was running fine after I restarted but the next day I turned on my machine and the blue screen appeared with some kind of error saying "PAGE_FAULT_IN_NONPAGED_AREA" and also in a black screen said keyboard failure. I tried to boot in safe mode and I guess the keyboard wont let me. Also on the black screen that it takes me to with an option to take me back to the previous point where it was running fine comes up, I cannot use the error key to select that choice. So it times out and the blue screen appears.
Somepne please help. I'm a dummy. Will a computer repair guy know how to boot it up so I can use GOBACK that is installed?

Answer:Blue screen and keyboard failure/can't get to SAFE mode

what model of Dell demension and what are the exact numbers of the error? (this is for the more advanced tech support pple. I'm mainly a hardware and configuration kind of gal, tho I do have a fair amount of xp knowledge)

You might want to try a new keyboard, it could have went out coincidentally at the same time you had trouble.

Worse comes to worse you might have to replace your mobo (since the keyboard component of almost all dells are onboard) or disable it in bios and use a usb keyboard. Most recent bios chips will recognize a usb keyboard, although not all of them do.

Another thing to do is examine all keys to make sure there arent any stuck ones, Dells are fickle beasts that don't like their keys stuck and will disable the keyboard if it does find one.

Edit: what program was it that was trying to update? Can you recall the name? I'm pretty sure your local pc shop can fix it, but why pay them when itg might be something simple to fix, remember patience here. I'm on my way to bed, I subscribed to this thread and will check back in the morning.

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Relevance 76.67%

how do i fix this ?i.e. the "did not load driver x" issues ? kind regards & thanks in advance for your replies and tips ! PS: and ahem YES - of course i do NOT have a CD Rom drive or anything of that sort..... here is the bootlog:---------------------------------------------------------------------------------------------------------------------------------Microsoft (R) Windows (R) Version 6.1 (Build 7600)10 26 2010 10:10:15.375Loaded driver \SystemRoot\system32\ntkrnlpa.exeLoaded driver \SystemRoot\system32\halmacpi.dllLoaded driver \SystemRoot\system32\kdcom.dllLoaded driver \SystemRoot\system32\mcupdate_GenuineIntel.dllLoaded driver \SystemRoot\system32\PSHED.dllLoaded driver \SystemRoot\system32\BOOTVID.dllLoaded driver \SystemRoot\system32\CLFS.SYSLoaded driver \SystemRoot\system32\CI.dllLoaded driver \SystemRoot\system32\drivers\Wdf01000.sysLoaded driver \SystemRoot\system32\drivers\WDFLDR.SYSLoaded driver \SystemRoot\System32\Drivers\sptd.sysLoaded driver \SystemRoot\System32\Drivers\WMILIB.SYSLoaded driver \SystemRoot\System32\Drivers\SCSIPORT.SYSLoaded driver \SystemRoot\system32\DRIVERS\ACPI.sysLoaded driver \SystemRoot\system32\DRIVERS\msisadrv.sysLoaded driver \SystemRoot\system32\DRIVERS\vdrvroot.sysLoaded driver \SystemRoot\system32\DRIVERS\pci.sysLoaded driver \SystemRoot\System32\drivers\partmgr.sysLoaded driver \SystemRoot\system32\DRIVERS\compbatt.sysLoaded driver \SystemRoot\system32\DRIVERS\BATTC.SYSLoaded driver \SystemRoot\system32\DRI... Read more

Answer:X200 hangs at Welcome screen - will boot to safe mode and then work after restart

I would probley try a factory reset before anything else at this stage

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Relevance 76.26%

I realize that there are many threads with this title, but as far as I can tell, my case is unique.

The computer I use is an e-machine ET1331G. Specs are: 6 gig ram, 700 GB hard drive, Windows 7 Home Premium 64-bit

So, there was an instance in which I shut down my computer by holding the power button, due to a problem with windows update being stuck on the first update if I tried to shut it down normally (I did the microsoft fix program the other day, but the thing crept back up and I didn't feel like doing it today).

When I tried to restart the thing, it would lose the video feed into the monitor. I popped my case open to see that the graphics card I installed (a Nvidia Geforce 9500GT) had gotten really hot and I took it out. I went to the PC's integrated graphics card but all that accomplished was getting a black screen with a cursor on it.

Safe mode works perfectly fine, but the normal start up doesn't at all.

I tried start up repair to no avail, I have scanned my hard drive with chdsk with no errors found, used sfc/scannow with no errors found. I have tried to fix windows update with the fix it program in safe mode, but it can't seem to fix it at all, in fact, windows update doesn't open in safe mode (but this could be normal for all I know).

Answer:Login replaced with Black screen with cursor, safe mode works

Black screen after login, cruiser still works,
Clean boot,
Troubleshooting for win-7,

3 more replies
Relevance 76.26%

Hello all,
This morning when I booted up my HP Pavilion, my taskbar, windows button, Cortana, etc wouldn't respond. This has happened periodically since upgrading to Windows 10, but it hast happened for a while. The way I used to fix it was to open the system configuration tool, go to the boot tab, and select safe boot. After rebooting, I would change the option back and reboot again to a working taskbar. Like an idiot, first thing this morning, I didn't do that. I clicked on diagnostic startup under the general tab, not remembering exactly the way I used to do it. This is supposed to load only basic devices and services.

Now when windows boots to the login screen, as soon as I hit something to bring up the user icon, user name, and password, the screen dims and zooms slightly, but nothing comes up. The only icons I get are the lower right hand portion of the screen with network options (turned off), accessibility options, and power options. The screen will brighten and zoom back out after about a minute. This is also a problem I have had periodically, but reboots have fixed it in the past. No dice today.

I have restarted probably twenty times, with and without holding the shift key trying to prompt a screen that would give me access to start the computer in safe mode, which hasn't worked for me. The computer just restarts as normal. I've tried typing the password blind, also a suggestion I saw somewhere, but that didn't do anything. I have also tried hard restarting 3 co... Read more

Answer:Login screen doesn't load, can't get computer to boot in safe mode

Try using a Wired USB or PS/2 Mouse.
When you get to the choose a keyboard layout screen, click or press See More Keyboard Layouts. There should be an option to choose the onscreen keyboard. If not, do you have PS/2 Ports on the back of the computer? If so, try using a PS/2 Keyboard.

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Relevance 76.26%

I posted this on the malware thread, too, but I'm not sure if it goes there or here:

My husband got HDD Control malware on his computer (XP SP2) this morning and has spent all day trying to get it off. He used a suggestion in the forum of trying Superantispywear and it seemed to work. However, after about 20 min of being able to use his computer again, it started to randomly play bits of audio (again), but he did have control of the computer again. That wasn't OK. He updated the SuperAntispyware and tried to scan again. He was skype chatting to friends during the scan and he decided to close some windows. The computer slowed to a crawl and he had to restart.

Well, we did various things to try and get it started (safe mode, etc), but the main problem now is that he can't get past the login screen. It's black w/ the white arrow. That's it. Nothing else.

He can get it to boot in save mode, but that's about it.

He doesn't have a Windows CD (his computer didn't come w/ it) so he can't use window's application.

any help is desperately needed!



Answer:Help! Login screen is Black w/ white arrow and can't start except safe mode

Hi Kara,

I got this trojan today too, and it took me all evening to fix.

First I tried Avast but I got part way into its scan twice and my computer shut down. For a while it wouldn't let me do anything, not even open Chrome to go online, but after another shut down and restart, it allowed me to open Chrome. This time I did not touch or try to shut the fake warning pop up.

I went to and downloaded Microsoft Security Essentials (free) and scanned my computer. It took a long time but it found the trojan and then deleted it. After restarting, everything seems back to normal, I just had to delete the HDD Control desktop icon.

Maybe if you keep rebooting it will eventually restart so that you can do something. Otherwise, I'd take it to a repair place and see if they can get it to restart for you and then use Microsoft Security Essentials.

Good luck

1 more replies
Relevance 76.26%

Hello! I'm new to the site, but I hope my problems would get resolved somehow. Thank you in advance for those who'll be helping me.

Okay to start off, some specific descriptions of my computer. I use a laptop with Windows XP SP2 and I use Avira AntiVir Desktop as my main Anti-virus software. I use the free version of Malwarebytes Antimalware as an external scanner / alternative. Then I use Spybot Search and Destroy as my Anti-spyware software and Windows Defender as an alternative.

I think my problem (though I'm not sure) is somehow related to what I've been experiencing the past month, which I've posted at TechSupportForums but received no reply from. Although I think the problem is more serious now, after experiencing forced shut downs during a scan in safe mode.

The problem: Recently the laptop has been acting weird, lagging for about 3-5 minutes every 8-10 minutes in continuous intervals. At first I thought it was the typical problem where I just need to free up some space or uninstall some unused programs. However, even though I've tried freeing up space, defragging the computer, and other methods used to maintain an XP OS running smoothly, the performance never really improved. So I did not mind not getting an answer from the security section of TechSupport because It probably might have been only a simple problem not related to any security issues. However, since the last time I've done a scan, I tried it just today in safe mode. An... Read more

Answer:Forced shut down during Safe Mode

Hello, Cherubim Please subscribe to your topic so that you will be notified as soon as I post a reply, instead of you having to check the topic all of the time. This will allow you to get an email notification when I reply.To subscribe, go to your topic, and at the top right hand corner by your first post, click the Options button and then click Track this topic. The bullet the immediate notification bubble. Then press submit. We Need to check for Rootkits with RootRepealDownload RootRepeal from the following location and save it to your desktop.Direct Download (Recommended)Primary MirrorSecondary MirrorSecondary MirrorSecondary MirrorZip Mirrors (Recommended if you have a slower connection or if the Direct Download mirror is down)
Primary MirrorSecondary MirrorSecondary MirrorRar Mirrors - Only if you know what a RAR is and can extract it.
Primary MirrorSecondary MirrorSecondary MirrorExtract RootRepeal.exe from the archive (If you did not use the "Direct Download" mirror).Open on your desktop.Click the tab.Click the button.Check all seven boxes: Push OkCheck the box for your main system drive (Usually C:), and press Ok.Allow RootRepeal to run a scan of your system. This may take some time.Once the scan completes, push the button. Save the log to your desktop, using a distinctive name, such as RootRepeal.txt. Include this report in your next reply, please. Please download Malwarebytes Anti-Malware and save it to your desktop.alternate download link 1alternate downloa... Read more

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Relevance 75.85%

I have recently used Driver Genius to update some drivers and had a power outage while installing the video card drivers. After the power was restored I could not boot normally (it would go blank after the loading screen goes away before the log on screen comes up.) So I boot into safe mode and install the drivers there, and then restart. It worked after about 12 tries.... Now, it will not load normally at all anymore.
While checking the system error logs, I find that (from 9/26/09 - 9/27/09) I am missing quite a few catalog files in the "system32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}" directory. I also have many DCOM errors...

See "SysErrors.txt" in attachments
I have also ran chkdsk with many errors (I assume they are)

See "ChkDskOutput.txt" in attachments.


Here's another possible culprit... Leftover video card drivers.... While I thought that my nVidia card somehow fried when the power went out, I put my ATI card in and tried to install the drivers for it, but to no avail... Oddly enough, the only way I could get it to work was by manually installing the drivers. While doing an automated install, I received the error message "Severe: Setup did not find a driver compatible with your current hardware or operating system. Setup will now exit."

What could be wrong???

EDIT: I have a strong feeling it has something to do with my video driver... Read more

Answer:Computer only booting in safe mode... Blank after loading screen on normal restart.

In order for me to boot normally, I must disable my display adapter (ATI) in Device Manager....

I have tried it with both nVidia and ATI cards and I must disable both in order to boot correctly.. I installed them seperatly so there wouldn't be any conflicts.... How am I supposed to get my video card working If I can't enable it...

2 more replies
Relevance 75.44%

I have an Acer desktop with Vista 32bit Home Premium edition with Service Pack 1 loaded on it. My computer was working fine yesterday afternoon (at least it appeared to be), but when I tried to boot my computer up last night, I could not get my desktop to load. Windows seems to boot up, as I can get to the screen with the user names to login. No matter which user I select, however, the screen just goes black with only the cursor showing. I have tried booting from the last good boot point from the F8 menu, but the same problem persists. I have tried booting in safe mode, but the screen shows up all black once again, except for the four 'Safe Mode' texts in the four corners and the text Microsoft (R) Windows (R) (Build 6001: Service Pack 1) at the center top of the screen.

The Repair Your Computer option from the F8 menu at startup is about the only thing I have been able to get open on the computer thus far. Startup repair can't find anything wrong with the computer. When I try to do System Restore, I get the error 0x800700B7, so it can't rollback to my restore points. I ran the Windows Memory Diagnostic Tool and it didn't seem to find any errors, although I couldn't view the whole report when it restarted because the screen, once again, went completely black except for the mouse cursor when it restarted.

I am at wits end and have no idea what to do to try to get my computer to start. Any help would be GREATLY appreciated, as this is my computer... Read more

Answer:Black screen on login; no safe mode; system restore doesn't work =(

6 more replies
Relevance 75.44%

Hello all,
To get straight to the point, I have an Asus G74SX-XR1. It's got an Nvidia GeForce 560M video card. I use this computer for my karaoke business. After one night everything was fine, but then I tried to turn on my computer the next day and I got to the "starting windows" screen but then at login I got black screened. Naturally I thought a driver problem, so I went into safe mode (screen works) and tried different drivers but none of them allowed me to see the normal windows startup. 
I thought, ok, I just want and need a working computer, So I decided to upgrade and go to an SSD. I installed it and decided to reformat. Well upon reformatting, I still get the same problem!!! No login screen. The backlight is on but as soon as the finish setup screen appears I lose any graphics on the screen. Please help! Urgent!
EDIT: External VGA monitor works fine. Only laptop display doesn't. It's not the display/screen because it shows the post and starting windows perfectly.

Answer:Black screen at login, works in safe mode, done research no solution found

If your laptop display is only working in Safe mode, that means you have a driver issue, or you have it set to only use an external monitor.  You can go into the bios and set it to use only the laptop LCD.  Unhook the second monitor from the unit.  Also when you get into Safe mode, uninstall both the monitor & GPU drivers, along with any associated software for the Graphics chipset and monitor.
When windows boots back up, it will find and load the default Microsoft or manufacturer drivers for your machine.  Now of course, you can boot back into Safe mode, and install the drivers downloaded from the manufacturer website for your machine.  NVidia has been having issues with their drivers, both for Windows & Linux, so do not download from their site, the generic drivers for your GPU.

4 more replies
Relevance 75.44%

Hi guys,
So basically i got a virus somehow and i think it was from my brother torrenting recording software. Norton, (which i've learned is a bad antivirus program and since it got me this virus it shows), quarantined the program, so i though i had nothing to worry about and did not unistall or delete the program. About a week later, my laptop was having difficulties loading a youtube video on 720p, which never happens, so then i set the resolution to 240p and it was still not responding. After about 3minutes of the blue wheel of death, i get an error message reading something in the lines of; Microsoft windows explorer has crashed. After i shut it down, (by pulling out my charger; the battery on my laptop is broken so i have to keep the charger plugged in or it dies on immediate removal of the charger, so i shut it off the incorrect way), anytime i boot regulary it takes about 40mins to get to my desktop and then another 10 for the icons to load after that, if i even click on something or try to bring task manager up it gives me the blue wheel of death and then the same Microsoft Windows explorer has crashed error.

P.S; as you can tell by the battery being broken, this laptop is very old, about 4yrs, some hardware pieces have broken on it and i've had it repaired, like the hardrive or screen. So may it be a hardware problem?


DDS (Ver_2011-08-26.01) - NTFSx86 NETWORK
Internet Explorer: 9.0.8112.16421 BrowserJavaVersion: 10.2.1
Run by User at 22:12:10 on 2012-02-... Read more

Answer:Forced to Run in Safe Mode/ Logs Included.


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Relevance 74.62%

As the title states. Just recently my monitor has been going into power save mode while playing certain games. Not all games but some games. Which I am trying to figure out what the problem is before I take it to the shop. If i can somehow fix this issue myself that would be great. Since I really can not afford to buy a new system right now but will consider it if that is the case.

Before we get started I would like you to know the things that I have already done and still couldn't find a way to fix it. I do not think it's an over heating issue since I have ran programs to test my GPU temp and it seems fine. I tried the FurMark program and it shows that the temp is around 65 degrees. Which I was told that anything under 90 degrees is fine. I cleaned out the case so there is no dust in there anymore as well. I checked for any viruses and my pc is clean of any viruses. Lastly, I have also went into the power options menu and switch to high performance and changed the settings to Never on both sleep mode and turn off display but I still get that power save mode problem.

This problem just recently happened as well after I put in a new keyboard and mouse about a week ago. Not exactly sure if that caused anything though. I doubt it but could be. For the most part my system runs fine but just some games I play goes into power save mode and I am forced to restart my pc. Other times it automatically restarts my pc. I saw that it could be a dead battery on the motherboard that ne... Read more

Answer:Monitor goes into power save mode while playing games. Forced restart.

I had something similar happen while watching movies and it turned out to be a screen saver issue.

As part of my trouble shooting, I set the Power Options to never dim or turn off the display but the problem remained. Eventually I traced it to my screen saver which was enabled but set to "none" so the screen just went blank at the time-out I had in my SS.

Does it happen after a specific period of time or is it random? If it is the SS, the problem will occur at the time you've set in the SS. The clock starts after you last touch the keyboard.

It may be happening only during games because you're using a controller and not touching the keyboard. And it may happen only on some games and not others because of the way the game communicates with the computer; some games may disable the SS or periodically make a keyboard entry every minute or so.

Disable the screen-saver or set the time out at 60 minutes and see what happens.

5 more replies
Relevance 74.62%

I have a Dell Inspiron with Windows 2000 and it has been on the brink for a while. Two nights ago it told me I needed to run a Windows Update. I have never done that before but I clicked ok. Then when I tried to restart the computer - blue screen - memory available is less than memory installed - something like that. Tried to restart to last known working configuration - did not work. Tried to restart in safe mode - screen ran a list of code lines and then went back to the same blue screen memory message. Then I ran a diagnostic and there was a DST short test failure. While I was looking up DST failure I turned to look at my computer, with the diagnostic still running, and all of a sudden the screen was totally white, then green, then red (not in that exact order). I screamed and turned off the computer. Can anyone help me turn it on for at least long enough to back up some files that have been created since my last back up??? Thanks.

Answer:Won't start in Safe Mode, DST failure in diag, screen flashing white, red, green, etc

Google for and download Hirens BootCD which includes a number of tools and a stripped down version of XP called MiniXP. That should enable you to pull your files out and prepare the hard disk for a fresh installation - if you have an XP CD.

1 more replies
Relevance 73.8%

Okay, so this is my first time using this site. I'm hoping for some answers or at least guidance on how to fix the issue.
I wouldn't call myself an advanced user but probably higher than average. I have an Acer Extensa. I got it from my brother in law because he said it was un-usable. [Filled with viruses.] I removed them but the computer has always crashed at least 3 times a day since I got it(4 months ago), or went to the blue screen. It would always just restart and nothing would be missing or damaged (to my knowledge) so I just let it be.

Earlier today I ran Norton and it recommended Norton Power Eraser for 2 files it could not otherwise get rid of. Once I ran that, my computer shut off and hasn't been the same. I can only access safe mode, and by the chance that it does boot up normally without using safe mode, it loads my desktop icons, background image and then turns off. I have been able to use system restore, with no restore point in the past (Don't ask how, because it's beyond me) but I cannot this time.
So, my problem is the constant Blue screen and shutting off, without restarting and no restore point. PLEASE HELP ME OUT!

Answer:BSOD issue. No restore point. Forced to use safe mode.

8 more replies
Relevance 71.75%

Yesterday i was on Facebook for the first time and i came across a video and tried to play it. I was then told i didnt have the latest Flash Player 9 installed. I clicked on the link to install it and it installed no worries. All of a sudden, shortly after, all the windows/programs i had open started closing down by themselves (as if i had clicked on restart or shut down) and the computer restarted itself. I read later in the system "event viewer" that:

The Windows Installer initiated a system restart to complete or continue the configuration of 'Adobe Flash Player 9 ActiveX'..

Anyway, after the restart had been performed, i realised that my screen resolution had changed. I opened Display properties to change it back to the previous setting (1440x900) but that resolution wasnt available.

What i would like to know is has anyone else experienced this problem and is there any way of creating a custom screen resolution?

My graphics card is ATI Radeon 9250 128mb
My monitor is Acer AL1916W (widescreen)
My OS is Windows XP Home SP2

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Relevance 71.34%

I set up separate account for each member of my family on the new PC. I would like set things up so when any of the accounts are inactive for 20 minutes it will go back to the login screen rather than a screen saver. Is that possible?

When Vista times out it goes to the login screen if the account uses a password. As administrator, I use a password. The rest of my family does not.

I want to go to the login screen because my family is too lazy to exit the current account and click into their own. They tend to use whatever account is on the screen, then complain that others make changes to "their" desktop. If I can make the timed-out account go back to the login screen, then loging into their own account will take the same effort as going to the account of someone else.

Can it be done?

Answer:Timed Out Forced Back to Login Screen?

Originally Posted by djohnso7

I set up separate account for each member of my family on the new PC. I would like set things up so when any of the accounts are inactive for 20 minutes it will go back to the login screen rather than a screen saver. Is that possible?

When Vista times out it goes to the login screen if the account uses a password. As administrator, I use a password. The rest of my family does not.

I want to go to the login screen because my family is too lazy to exit the current account and click into their own. They tend to use whatever account is on the screen, then complain that others make changes to "their" desktop. If I can make the timed-out account go back to the login screen, then loging into their own account will take the same effort as going to the account of someone else.

Can it be done?

The only solution that I can think of at the moment is to use the "On Resume, display logon screen" option in the screensaver, as shown in this screenshot:

To change the screensaver:
Right-click an empty area of the desktop, then select "Personalize"Click on "Screen Saver"You may want to consider adding passwords to all the user accounts, and changing all but one (yours) to limited accounts, especially for your younger children. That way you can also enable Parental Controls that you can use to monitor their computer usage or restrict the times that they can use the computer, amo... Read more

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Relevance 70.93%

My Toshiba notebook is less than a couple of days out of the box and on its first day the screen went blank with various lights still luminated but it forced me to switch it off and restart it to boot up. It has happened a couple of times today as well with the message saying "system not responding or system was shut down to protect data".

I noted there have been some threads about overheating, bios and vista bugs. I am going to update all the device drivers tonight and the bios and see if that cures it. I am not sure if there is any way to check it is overheating or indeed if it is Vista bugs?

I will let you know how I get on but if anyone has any inspiring thoughts on the issues please let me know.


Answer:Equium A210-IC4 - Blank screen and forced restart

I hope it's just Vista bug and not hardware fault.

Waiting for solution...

Message was edited by: ADMIN

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Relevance 70.52%

Upgraded from Win XP to Win 7 Pro - I am trying to install my original oem operating system & application programs to the vhd
I tried installing the original oem os & applications disk in win xp mode but it will not boot after installation.
so Now I am trying to install Parts of my original OEM operating system & all of the original application programs to windows xp mode.
before I installed win 7 I made a full file backup of  c: drive 
I mounted my vhd in c:\program files\Windows XP mode\windows xp mode base.vhd
I attached my vhd to windows explorer.
from Computer Management > Disk Management > More Actions > Attachvhd
Copied the files then detached my vhd
I can see all of my files in windows explorer in Win 7 but when I run the windows xp mode it only shows the original files
not the ones I added? What do I need to do to make these files visible inside windows xp mode?

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Relevance 70.52%

Helo, this is my first thread so im not good in explaning stuff...

I was on my computer operating normaly the last few days... i shut my laptop down normaly... but the next day when i turned on my pc and tried to login it says "incorrect password..etc....." i even tried to change my password at the microsoft website(because i synced it there) but still it says incorect password please go to microsoft to change your password.... ( i also tried using picture password)

Good thing i have an alternate Local account on my laptop so i tried to login... but strangely... it says " please use smartcard logon" = what??.... i dont have that sort of thing....... and how on earth can i use a card on my laptop (its not a touch screen either, i just use the mouse for dragging lines for picture password)......

Ive been having a hard time trying to fix this..... when i open my laptop in safe mode, WOW! my password worked there.....

since then ive been using safe mode as my alternate to use my laptop... but it has too many restrictions (no sound is one of them).......

Please help me... i can explain my situation further if you would gladly help.....
I have a Compaq Presario CQ43 That has been converted to win 8.1...... (its an old laptop i know..)


Answer:Cant Login in win8, but can login safe mode just fine.

Can you get into Advanced Options as shown in link below? From there you can try Automatic Repair or System Restore.How To Boot Into Windows 8.1 Safe Mode [Guide] | Redmond Pie


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Hello Everyone

Recently my HDD was replaced in my pc due to it was faulty (couldn't boot).
I got a new one and redownloaded my games, but now i have a decrease in FPS in most games and the newer ones (Rome 2, AC4 etc.) have large FPS drops and crashes to a black screen with flickering sound after a few minutes. This forces me to restart my pc manually. I initailly thought it was due to overheating, and i cleaned my computer, which cured some of the FPS drops, but the games still crash after a few minutes.
Does anybody know why this happens?
I have attached a zip folder containing the results from: DxDiag and MSINFO32.

Any help would be appritiatied, thanks!

Answer:Solved: PC Black screen freeze and requires forced restart.

6 more replies
Relevance 70.11%

Honestly, I really don't know where to begin. Every time I try to run my computer in normal mode it restarts and gives me options to run in different safe modes or try normal mode again. My computer runs perfectly fine in safe mode. I haven't added any new programs. It's been this way for some time. I'm currently running sfc /scannow to see if this helps, which I seen it helped on a similar forum on bleepingcomputer. If anyone has anything else to contribute, please feel free.

Answer:Computer runs fine in safe mode but restart when run in normal mode

This is what it's telling me.

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Relevance 69.7%


I got win 7 home premium 64 bit on an i3 laptop. My system worked fine until today morning.

The problem is this;
When I boot the system in normal mode, I get to the part where I need to enter my password to login. Once i do that, all I get is a black screen with the mouse pointer that moves about normally. I've waited for the normal desktop environment to appear (ie icons and taskbar) but this doesn't happen (btw, my desktop background color is always black).
The system boots perfectly in safe mode.

Yesterday was the first time in over a year I used utorrent. I used to get the BSOD when I used to use it. I couldn't rectify the problem and hence had stopped using it. It worked fine yesterday though.

Any idea whats happening and how I could fix the problem?

Answer:Windows doesn't login properly in normal mode but fine in safe mode

I've tried running SFC /SCANNOW a couple of times but I keep getting a message that there may be corrupted files. I also created the sfcdetails.txt file.
Going to try the system restore option now

6 more replies
Relevance 69.29%

I have Thinkpad T43, with windows XP professional.

Since few days whenever i launched my ATI catalyst control center I would get BSOD and laptop will boot automatically and then everything would be fine.

Then while browsing my wife downloaded some media player exe, and since then my IE was redirecting to unknown sites (xalab etc) not to mention various ad pop-ups. One of the online video sites gave a message that I have TROJ/Rustok-N. (Also I would like to mention since couple of months my System Restore was not working although everything else was working fine)

I ran spybot, malawarebytes, trojanremover and removed whatever was reported. But the problem persisted, so I renewed my Norton Internet Security (actually got Norton 360), ran scans but it couldnt find anything.

Then I booted in safe mode and ran all these again, last thing I remember trojanremover prompted to remove something like sv~.exe and i did, when i restarted the system in normal mode I got BSOD and laptop rebooted, I disabled automatic restart on failure but it keeps on doing that.

I then went to Access IBM and restored by configuration which brings back the system files to previous state (the most latest point available was 07/2006)
I still got the BSOD while booting into normal mode, but safe mode was working fine.

I then went into safe mode and disabled couple of services on startup, then my laptop booted fine in normal mode, I found that now windows xp was reset to SP2, so i ran windows update w... Read more

Answer:BSOD 8E while booting into normal mode, Safe mode fine. Disable automatic restart doesnt work.

FWIW: stated, it's a matter of hide-and-seek, with no guarantee of finding the culprit.Another link that may be useful:

1 more replies
Relevance 68.88%

i have windows home xp edtion on parkard safe mode it is fine,but when on normal bootup mode it will hang up after 2mins aprox(then restart saying crit error,check hardware etc and being to dump files kernel),on a blue screen.

i tried a different graphics card,but no i replaced the hdd drive and put a fresh copy of windows xp pro edtion on,but it loads all the files(i have not pressed f6)i just let it run its course on the disc,then it hangs up on the blue screen again with the words(crit error 0x0000007f)check hardware etc and if this is the first time you have seen it try starting windows again.

Thankyou for all your time.

Answer:Solved: xp safe in safe mode fine...mormal mode blue screen

Start in Safe Mode and look in C:\Windows\Minidump for crash log files with a dmp extension, like Mini071008-01.dmp. Zip 4-5 of the latest ones and post here as a ZIP or RAR attachment. The log file contains information useful to determine what caused the error, most likely hardware.

2 more replies
Relevance 68.47%

Hi everyone! Yes, I'm new here.

My laptop seems to be infected with some malware, so I attempted to start it in safe mode to run the smitfraud fix tool. I typed misconfig in the run dialog box and checked safeboot, but at restart my system will not accept my password (I don't have admin privileges on that computer), and now it only restarts in safe mode - and I can't log in. Is there any way to restart the system in normal mode, or will I just have to wait until I go back to work Wednesday and get the system admin's help (and lip)?

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Relevance 68.47%

I started getting BSOD's right after login after boot up. I get a number of different ones and occasionally some repeat. When I come up in safe mode (with and without networking) I can function as long as I don't do too much. I've drive tested my system drive and I also did a memory test. I've also not made any changes recently. If I do too much it will BSOD though. When I start copying files off my system drive to my storage array, I BSOD if I'm doing more than a couple gigs.

I can't seem to get a consistent BSOD. I've listed most of the ones below, I haven't caugh them all.

Any help is appreciated and thank you in advance.Memory Management with Stop 1a
Cache Manager with 0x34 I think
Stop with 0X24
Stop with a 0x7f
Page fault in non-paged area with a Win32k.sys
got 2 more new ones today
special pool detected memory corruption 0xC1
pfn_list_corrupt 0x4E
Going to add new dump in reply here in a bit.

Answer:Different BSOD's upon login in regular mode and in safe mode

Lots of crashes but they are not showing any probable cause.

Do these, as a test:

Free up the startup.
Click on the Start button
Type ?msconfig (without quotes), click the resulting link. It will open the System Configuration window.
Select the ?Startup? tab.
Deselect all items other than the antivirus.
Apply > OK
Accept then restart.
Stop nVidia automatic driver update:
Open nVidia control center.
Help> Updates. It will open the nVidia updates window.
Click the preferences tab.
Uncheck "Automatically check for updates"
Apply > OK.
If the crashes continue to occur after doing these, enable Driver Verifier to monitor the drivers.
Driver Verifier - Enable and Disable
Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.

Why Driver Verifier:
It puts a stress on the drivers, ans so it makes the unstable drivers crash. Hopefully the driver that crashes is recorded in the memory dump.

How Can we know that DV is enabled:
It will make the system bit of slow, laggy.

Before enabling DV, make it sure that you have earlier System restore points made in your computer. You can check it easily by using CCleaner looking at Tools > System Restore.

If there is no points, make a System Restore Point manually before enabling DV.


If you fail to get on the Desktop because of DV, Boot into Advanced Boot Options > Safe mode.... Read more

3 more replies
Relevance 68.06%

I booted into safe mode to try an fix a issue I selected to boot with command prompt butb I have a all black screen an can't get out of safe mode now I restarted the laptop a few times still the same 'anyone know how to fix this?

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Relevance 67.65%

Can anyone help? I was trying to remove Trojans with spy ware doctor in safe mode as I couldn't get my anti-virus to open in safe mode, thought I would try other safe mode options to see if anti-virus would open and run (using f-secure) booted up in safe mode (command prompt) and now I have problems. My laptop keeps rebooting back to safe mode (command prompt). I've tried rebooting on F8 and selecting normal mode, but starts back in safe mode (command prompt)! What do I need to do? operating system is XP SP2

Answer:Can't restart pc in normal mode from safe mode!

When it boots into Safe Mode...Try clicking Start/Run and then type msconfig in the box and click OK.Make sure Normal Startup is selected and click Apply then OK.

10 more replies
Relevance 67.24%

I searched Google for a few keywords to find what I was looking for, but apparently I'm brain-damaged at the moment.

I have got a PC (XP Home Edition) from one of our client , I can not log to the admin account (no password set for the admin, hit enter).

I tried that in normal mode and safe mode but no success.

It is not a password problem.When I tried to log in it logged me out immediately.

I have read many threads is other forums , but I did not find them related to my issue.

For instance one of those many forums below

I guess the computer hit by virus.


Answer:XP can not login neither in normal mode nor in safe mode

It has to do with the userinit.exe file or registry entry.

Start by looking at this -- do you have an XP CD?;en-us;892893

Unfortunately it may not be that exact trojan, so the instructions there carried out literally may not solve the problem.

If you have an XP CD you can create a Windows Boot CD >>

This will allow you, using the included registry editor to edit the value directly in the registry.

See attachment. This is a screenshot of UBCD4wins registry editor and the CORRECT userinit value that should be there.

You must ALSO verifify that the file userinit.exe exists in the system32 directory.

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Relevance 66.42%

I recently installed a new lcd in my laptop. The screen works perfect but there is one thing I was worried about, and thats that if any hardware got damaged at the time were i dropped my laptop. This is what happens. My computer starts up and I let it run, taking longer then normal (5 minutes) to get to the login screen. When i log in my hard drive light is a solid color and I can see its trying to boot, idk if its because something else is mest up or because the fall was to hard for it. At this point It took up to 7-8 minutes for it to just show my dekstop background (no icons, nothing but the background.) I then got a message after waiting saying my account has been corrupted. I then just thought i would go into safe mode, create a new name and transfer my files over. I then realised that I couldn't get into safe mode, i had the option to get into my cd drive or hdd drive or go to other options that don't have anything to do with boot up options. I tried loading the hard drive boot-up and wated for the option to go into boot menues and it never came. Any ideas? MUCH APPRECIATED!

Answer:Safe Mode Doesn't Show

If the laptop was dropped this is what i would do in this order:Remove the HDD access panel and remove / reseat the HDD...Re-boot and run the HDD FREE diagnostics from the drive manuf. site...Run chkdsk /r from either a command prompt and or Programs/Accessories/System Tools...Then go to Start/Run and type in sfc /scannow and hit Enter...Have your Windows CD handy as it will ask for it...

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Relevance 66.42%

the icons and start menu will not show in regular mode and also safe mode. I get an error message that reads: C:\windows\system32\ the parameter is incorrect. I enstalled spybot and now I am having trouble.

Can anyone help!!

Thank you

Answer:icons will not show in safe mode

Please stay with the other thread. Have you tried a System Restore in Safe Mode? Go back before the whole issue started.

3 more replies
Relevance 66.42%

Have Windows XP professional. Want to start computer in safe mode with networking but hitting F8 key as computer is starting up ( or restarting ) doesn't work. The option screen does not appear and Windows starts up in normal mode. Thanks in advance for help.

Answer:Can't get to restart in safe mode


Go to Start - Run and type or paste MSCONFIG then press enter

Click on the the Boot.ini tab

Click the box for /SAFEBOOT to select it

Minimal should be selected, if not select it

Click Apply then OK

Reboot the computer. The Windows Advanced Options Menu should appear


If you use the system configuration utility to get into safe mMode you'll need to use it to get back out too.
Choose Start > Programs > Accessories > System Tools > System Information.

Choose Tools > System Configuration Utility.
On the General tab, Select Normal Startup -- Load Device Drivers and Software.
Click OK then restart Windows by clicking Yes in the System Settings Change dialog box.

3 more replies
Relevance 66.42%

is it possible to have a batch file that, when run, causes the computer to restart and go into safe mode with 7?

Answer:Restart in safe mode

Start button, type msconfig, select the boot tab and check the "safe boot" box, and whatever other options you require.

The next boot will go into safe mode, with whatever options you have selected.

3 more replies
Relevance 66.42%

hi i see in many windows xp using systems this issue happens when there is new folder virus and some other virus comes in...
the problem is..... when we start the computer it asks for safe mode , normal , old good configuration etc.. in all the modes when we press enter it gets restarts and show the same page again and again.. what to do at this situation.. if you know because of any file missing then can we restart using live linux os and fix this problem?... but the problem is this does not show any missing files also like NTLDR missing or boot.ini error etc... so what may be the problem for this...? and some times even the system protected with antivirus s/w with proper updates and have no virus like new folder also this problem happens

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Relevance 66.42%

I am running Windows XP Pro, 512 ram with a 1.4 GHz processor, and am trying to restart in safe mode. When I hit F8 and get to the screen NONE of the safe modes selected restart correctly. The only mode I can use is "start normally". All of the safe mode selections go through the driver files, screen goes black, then the computer restarts and goes back to the safe mode selections screen.

I had this happen before when I had a bunch of different issues killing my computer (thank you spyware!) and I was trying to get into safe mode to see if I could solve some of my problems. I couldn't. I ended up reformatting and starting from scratch. Like I said earlier, everything is running fine now (from what I have seen so far), except this safe mode problem. Not sure if it matters but I am on SP2, no additional firewall besides the one from SP2, and Notron antivirus, Microsoft's Spyware program and a bunch of other spyware programs.


Answer:XP won't restart in safe mode

Is all your hardware compatible with XP?

Check on the Micro$$oft site for compatibility.

If so, the only real option left apart from a format is perhaps the Recovery Console.

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Relevance 66.42%

I had to run my PC (Win XP) in safe mode momentarily to do something quick and now everytime I Start my PC it goes into safe mode and then restarts and just continues to do it until I turn off my PC. All I want to do now is go into safe mode and turn off the fact that it goes into safe mode (via the msconfig). Anyone any ideas whats going on or how to get around it?? Need access to PC soon!!Thanks in advanceDenver

Answer:XP Pro safe mode restart!!!


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Relevance 66.42%

Sorry for my blondeness.

I got S.M.A.R.T virus tonight on my Eee pc notebook, 1000HE. Knew it wasent good when it first started its 'scan' thing. So shut it down and came to my other computer and googled.

Got instructions to start my computer in safe mode with networking then run a virus program. I downloaded Malwarebytes Anti-Malware onto my external harddrive. And was set to go.

Restarted computer pressed F8 and got the screen I was suppose to. Selected Safe Mode with networking, the computer does a flickering, a long roll of wording? comes up and it goes back to the screen. So I do it again, it does it again. I tried safe mode, same happened. I restarted with last known safe configuration (or to that wording) and the S.M.A.R.T virus has now turned my screen black, no icons, nothing in start up menu. Basicly nothing I can do or see there.

So turned computer off, Tried above again to try and get into safe mode with networking. Same happened.

Walked away for 10 mins. Tried again. Same result. I'm scared I'm stuffing it up so now seeking help.


I'm not computer savvy, so keep it simple pretty please.

Answer:S.M.A.R.T. on Eee pc, cant restart in safe mode.

What OS are you using? XP, Vista, Win7?

3 more replies
Relevance 66.42%

I have Windows 7 Home Premium 64 bit, ThinkPaid E520. For free download and instalation Windows 10 (location Croatia ), I must restart laptop and start in safe mode. FN + FN8 does not work. No action, normal start. Thanks


Go to Solution.

Answer:FN8 key restart safe mode

FN+8 doesn't work in Windows 104 Ways To Boot Into Safe Mode In Windows 10

1 more replies
Relevance 66.42%

can you help i cant restart pc in safe mode i press f8 with no luck
using win,xp nothing there saying safe mode ?
thank you paul

Answer:restart pc in safe mode

Just keep tapping F8 or F5 on start up.

7 more replies
Relevance 66.01%

Yea trying to get ino safe mode. When I do hit safe mode and choose my account to log on instead of going to my desk top the screen goes blank and the words safe mode appear in all four corners.
Any help would be great!
Have a good day

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Relevance 66.01%

Hi my computer running xp sp2 wont start up again after being put into standby mode and displays the blue screen if you turn it on again. I end up having to restart the system to avoid it (which is annoying as i have to wait a few minutes then!) i think that there is a patch that sorts this problem but i cant find it anywhere.any help would be greatly appreciatedthankssteve

Answer:Failure to restart after put into standby mode

What should start it from standby, mouse, keyboard, etc.?

6 more replies
Relevance 66.01%

I work with higher functioning persons with special needs. One of my guys just got a new game, and one of the other guys wants to put it on his computer as well. He hasn't used his computer in a long time, (loves his ps3) and doesnt remember his password. Im pretty sure I could do this for him several ways, but when I try to get to a safe mode command prompt I still have to login which I can't. I tried a ophcrack last night (which is basically a startup disk with a brute force hack) and pass was not found. But seen there was an admin which was disabled. Is there a way I can enable admin or boot to a promt without being able to login? I have found some boot disk for money (I really want to help the guy, but don't get paid enough to want to pay for it). I have got kon-boot,that I plan on trying tonight,which will supposedly remove the password, but who knows if it will work. If it doesn't, I would really like a backup plan. Thank you for you time for reading, and help if you can!
Also, he said it didn't come with a disk, so even if I go to repair my pc it still wanted me to login with his account, so even if I wanted to restore I can't.

Answer:can't login, and no safe mode

Well this is what i would do from the top of my head:
Download a Linux Distro, use Yumi or something to create a bootable USB
Boot the USB and LInux
Find the Windows partition and navigate to the /windows/system32 folder 
Copy cmd.exe to cmd2.exe
Then rename sethc.exe to sethc.exe.bak
then rename cmd2.exe to sethc.exe
The exit and restart 
at login tap shift 5 times and it will open a cmd box with admin rights 
type "net user [thepersonsusername] [yournewpassword]" 
E.g "net user user thisismypassword"
then press enter and it will replace the password of that user
If you dont know the username exactly just type "net user" first and it display the users.
I hope this helps 

8 more replies
Relevance 66.01%

I changed my computer to boot in safe mode using msconfig.exe. But now when it gets to the login screen, I only get the Ease of Access and Shutdown buttons. Nothing else except the cursor and the background show up.

Is there a way to fix this?

BTW, it's a Dell Inspiron 6400, running Windows 7 x32.

Answer:Cannot login in safe mode

Do a System Restore to before you made the msconfig change, see here: System Restore

1 more replies
Relevance 66.01%

I was installing the yahoo anti virus software over my expired norton. When I retarted in locked up my computer. I am on a network and cannot login in safe mode. How can I delete the yahoo anti virus software or restore to an earlier date?

Answer:Cannot Login While In Safe Mode?

is this matter resolved?

2 more replies
Relevance 66.01%

Trying to login in Safe Mode, but Windows won't accept my user/password combo. It tells me to check them, along with the domain name. But there is not an input field for the domain name (whereas there is in normal log-in), so I can't see what domain name it's trying to use.

Answer:Can't login in Safe Mode

why do you want to log in in safe mode?

3 more replies
Relevance 66.01%

Hi Guys, last night my computer was working fine, but this morning when I switch it on it keeps on rebooting.

I can't even get into safe mode and when I try the other options such as run the last configuration it still doesn't work. I can't get into command prompt either.

when i select run in normal mode, windows loads up and i get to the password screen... BUT i can't click on the password box - the mouse dissapears.

I have read a few threads on this topic to find out what to do but I am still stuck and would appreciate your help.

I am running XP. I dont have the XP installation disk, and for me, formatting the hard-drive is of Last Resort.

Please can you help me!

Thanks in advance,


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Relevance 66.01%

I can't login to safe mode in Windows Xp pro with SP2!
When I reboot, hit F8 some boot menu appears instead instead the normal boot choices.
What is wrong?
Thank you

Answer:I can't login to safe mode

Are you saying you cannot boot normally, and then you cannot get f8 to show you start in safe mode?

3 more replies
Relevance 66.01%

I reset my msconf to automatically reboot in safe mode and now my username and password, that normally works to get me into Windows, does not work for safe mode. Furthermore, I cannot change the settings back to normal when I press F8 at the beginning of rebooting my Windows XP software. I have tried to use the boot disk software that I recieved off of this web site, but I cannot get onto the C drive to change Boot.ini to a different name and login to Windows normally. The boot disk software puts me into MS-DOS, but it shows A:\> instead of C:\>. How can I get into my C drive from my A drive??

Answer:Can't Login Into Safe Mode

I think the command you should type is cd C:\.

4 more replies
Relevance 65.6%

Hi, I already have an on going issue with Windows on my LaptopSee Here My system only works under safe mode and Everyone has alreay recommeded a factory reset. But before I do that i really want to back my files. But the system does not dispay connected USB devices in windows. It is really important for me to backup these files Because the are complicated design, music production and other such files. Also I cant back up everything to the cloud becuse it goes way into GBs. The devices are detected and light up and also show up under USB controllers category in the Control Panel Device Manager. I just cannot access them via windows. Please help!

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Relevance 65.6%

I have a Dell Dimension 9100 running Windows XP Media Center Edition 2005. My computer was infected with a virus. I tried to reboot in Safe Mode to run MalwareBytes, but the virus does not let me restart in Safe Mode. I then used the following Tutorial from bleepincomputer "How to start Windows in Safe Mode By Bleeping Computer on April 21, 2004 @ 04:06 PM (Views: 3,768,940)" to alter the boot.ini file using the "msconfig" settings. Now my computer always starts in Safe Mode and the virus blocks it from starting so I am in a never ending loop.

I then used a bootable cd to Repair Windows. Again as the above tutorial stated I renamed my boot.ini file to boot.ini.bak file. I was successful at doing that. But now Windows will not start and it gives me an error that says "missing or corrupt system32/hal.dll. Please reinstall a copy of the above file."

Please help.

Answer:Safe Mode Restart Virus

I then used a bootable cdWhat was this "bootable cd"? A Windows installation CD or some other (linux?)?I want to know if it can be used to edit a text file (the boot.ini file) to fix the issue.

4 more replies
Relevance 65.6%

I got a message about driver errors and it said to restart. I clicked restart and I got the HP logo and then a black screen. I tried turning it off and on quickly 3 times and still only a black screen, without the HP logo. I have a recovery disc and I tried turning the power on with it in place and turning the power on and then inserting it and nothing happened. I can't show the sysinfo with a black screen. I have an HP all in one that came with windows 8, with an upgrade to 8.1. I would like to start in safe mode and troubleshoot but I don't know how. Please help.

Answer:Solved: 8.1 restart in safe mode

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My game won't install so I tried going into safe mode to install it. I got into safe mode to the part were it asks me to log in. My computer restarted before I could click on my user account. I tried going into safe mode several times afer that. Same thing. I went to windows+R and typed msconfig to make my computer boot into safe mode (SAFEBOOT) . My computer restarted into safe mode but then before I could do anything it restarted-- into safe mode. That went on for a while until I restarted my computer. It went to safe mode-- and restarted. Then it went to safe mode then it restarted. I went to eat-- when I came back it was still cycling. I turned off and came to my mothers laptop to write this post.

Does my computer have a virus that doesn't let me into sdafe mode?
How do I get out of this eternal cycle?
This is urgent because I have several things on my computer due tomorrow in school!!!!!

Answer:Solved: safe mode restart

I got out of the eternal cycle by choosing random settings from the hold F8.

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I'm pretty sure that I have a virus somewhere! But I cannot access my safe mode to run my virus stuff and malware. Any xp.

Thanks so much!!

Answer:I cannot restart my computer in safe mode

Download and run SafeBootKeyRepairPlease download SafeBootKeyRepair and save it to your desktop.Close all programs/windows so that you have nothing open and are at your Desktop.Run SafeBootKeyRepair by double-clicking on it, or right-click on it and click "Open". (If you are using Vista, please right-click and choose "Run as Administrator".)A black command prompt window will appear with the message "Please wait..."It will now begin to scan, please be patient while it scans The scan should take no longer than 1 minute.Are you now able to load Windows in Safe Mode?

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I have an HP laptop. i tried to start it, but a blue error screen forced the shut down. i restarted it in safe mode, but i am not familiar with the configuration... how can i restart my computer properly while i am in safe mode?

Answer:how to restart a computer while in safe mode?

Same as always - click on the Start Orb, click the arrow next to Shut down, then click Restart.

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I keep getting pop-up balloons in the right bottom corner of my screen telling me I'm infected with one of the following: [email protected], [email protected], PSW.x-Vir Trojan, [email protected], or Spyware.cyberlog-x. I also get continuous pop-ups from Security Center or Protection Center telling me I have to buy the advertised product in order to get rid of the threat. I found a thread on this site that explains how to resolve the problem but I can't restart my computer in Safe Mode. I press F8 and select Safe Mode then I get a blue screen that comes up very briefly, so briefly that I haven't been able to read the entire message. The part I have read tells me an error occurred "IRQL_NOT_LESS_OR_EQUAL" and tells me to restart in Safe Mode by pressing F8, etc. Then the computer will shut down and restart itself in normal mode. I have tried to get it to start in Safe Mode several times to no avail. I have downloaded AVG 7.5 and SmitFraud Fix but when I try to download Ad-Aware or Spy-Bot Search and Destroy, I get an error message telling me that Internet Explorer needs to shut down and then any windows I have open shut down. I am becoming EXTREMELY frustrated. Even typing this post took longer than it should have due to all the pop-ups. Please save my computer from being smashed to bits.

Answer:I Can't Restart My Computer In Safe Mode.

If your using Win XP or 2000, please print out and follow the generic instructions for using SmitfraudFix in BC's self-help tutorial "How to remove the Smitfraud/Generic Zlob".(scroll down to where it says Removal Instructions; ignore the part that shows symptoms in a HijackThis log as they will not apply your case.)If you have downloaded SmitfraudFix previously, please delete that version and download it again as the tool is frequently updated!Next, download RogueRemover and save to you Desktop. (compatible with Windows 2000, NT, XP, Vista)Double-click on rr-free-setup.exe to install in C:\Program Files\RogueRemover and follow the prompts.During installation an icon will automatically be created on your Desktop.If the program does not open after installation, double-click on the RogueRemover icon to launch.Select "Check for Updates" and click Download if any are found.Wait for the updates to finish downloading, then Close the update window.Select "Scan" and follow the onscreen directions to remove anything found.If nothing is found, exit RogueRemover.If RogueRemover finds something, it will present a list of detected items.Click "Remove selected", then Yes at the prompt.Wait for the removal to complete and then close RogueRemover.If using Windows Vista be sure to Run As Administrator.Then download and scan with SUPERAntiSpyware Free in "Safe Mode".If you cannot get your Internet working, you are going to need access to another computer (family member, friend, etc) with an In... Read more

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If anyone can help solve this problem??
As long as I keep my pc on, everything seems ok (except for 5 minute delay in "My Computer" and can't access camera to upload pictures).
Once I shut down, I must go into Safe Mode and make even one change in msconfig, then restart in normal mode, and all is fine again, but only AFTER I reset Services in Computer Management which all become disabled. If I try rebooting without going into Safe Mode, it takes forever (25 minutes) to get to my desktop, and even then, although Im able to get online, once online my start button along with other clicks in my start menu become stuck and take perhaps 5 minutes to open. But as I said, if I go into Safe Mode first, after shutting down (or even restarting) and make change in msconfig and restart in normal mode, and reset SERVICES, all is fine again. But I shouldnt have to go through all this every day. Its very time consuming.
McAfee reporst no problems. Spybot Search and Destroy reports clean and so does Lavasoft Adaware.
Note: I only downloaded XDrive AFTER the problem.

Below is the HJT logfile:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 8:11:27 PM, on 5/9/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\W... Read more

Answer:Help! PC freezes unless I use Safe Mode first then restart

This forum is for malware removal. This does not seem to be a malware related issue.

Answers to those questions will be better asked in our Windows XP support forum. The staff and members in that area will be better able to assist you with that.

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My computer is on an infinite loop where I keep getting a blue screen saying my computer encountered an error and needs to restart. I have been building up callouses pressing F8 like crazy during startup to no avail. I then get my desktop screen and before loading completely it starts flashing black before finally giving me the BSOD again. I am unable to do anything during startup. Can't go to any menus, open any files, nothing. Any advice?

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Hi Everyone,

I suddenly started getting the BSOD with a stop error that reads:

*** STOP: 0X0000001E (0XC0000005, 0XF86E3E8A, 0X00000001, 0X00000000)

There's no mention of a specific driver and I can't restart in Safe Mode. I just get the same blue screen with the same error message.

Does anyone have any idea about a possible fix for this?

Answer:BSOD - Can't Restart in Safe Mode

The Windows kernel detected an illegal or unknown processor instruction. A Stop 0x1E condition can be caused by invalid memory and access violations similar to those that generate Stop 0xA errors.

0xA stop errors are caused by either hardware or drivers.

Can you boot into normal Mode?

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I have a Lenovo A730 upgraded to Windows 10. How do I restart in Safe Mode?
I have gone through settings, update& security, Recovery, Advanced Startup, Troubleshoot, Advanced Options, Startup Settings restart with F5 depressed but have not seen a screen allowing Safe Mode Restart.

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Can someone explain to me how I can make an icon that will restart my computer in safe mode?

-thank you

Answer:Restart in Safe Mode Icon

Hello Marc,

If you like, you could add Safe Mode to your Windows Boot Manager to select to run at startup.Safe Mode - Add to Windows Boot Manager Screen in Windows 7
For what you wanted, you could create .bat files to do this from OPTION THREE in the tutorial below. You'll need to set the .bat files to Run as administrator for them to work.

Safe Mode

To Restart in Safe Mode:
bcdedit /set {current} safeboot minimal

shutdown -r -t 00 -f
To Restart in Safe Mode with Networking:
bcdedit /set {current} safeboot network

shutdown -r -t 00 -f
To Restart back in Normal Mode:
bcdedit /deletevalue {current} safeboot

shutdown -r -t 00 -f
Hope this helps,

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