Computer Support Forum

DPCs and Problems Shutting Down

Question: DPCs and Problems Shutting Down

I noticed that whenever I try to work with a DVD that is scratched, that the CPU usgae spikes. Process Explorer indicates DPCs accounting for >60% of CPU usage, and I have to assume that this is related to the problems with the DVD drive not being able to read from my DVD.

However, I cannot get the CPU usage to go down, even after removing the DVD and closing any software that I was using with the DVD. Does anyone have any suggestions how to stop the DPCs and Hardware Interrupts and bring the CPU usage down?

Also, if I try to reboot after I am in this situation (a necessity so that the computer can run smoothly with low usage), the shut down freezes and I have to do a hard power down at the PSU. I am assuming that the DPCs and Hardware Interrupts have something to with that.

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Preferred Solution: DPCs and Problems Shutting Down

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link (This link will automatically start a download of Reimage that you can save to your computer.)

Answer: DPCs and Problems Shutting Down

Ya, I notice similar problems when trying to read a defective disc.

Only solution = power down, power back up.

You could try using this -

Or you could sand the bottom of the disc with white toothpaste and your thumb, going from center to outer edge. If you remove enough of the damage this way, this disc could then be read well. Make an .iso of it if possible, then throw out the original

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Question: Problem With DPCs

Recently, my computer has been lagging severely, because of a object identifed by the program "Process Explorer" as DPCs (Deffered Procedure Calls). The CPU usage is at 100%. I have done some research and have determened several things:The problem is not caused by hardware overheating.The problem is not caused by a driver issue.The problem is not caused by a virus.DPCs seems to be unimportant, thus it may be a good idea to disable this part of the system.The problem is not caused by a hardware issue.I am looking for a way to either remove DPCs completely, disable DPCs, or reduce the amount of my CPU that DPCs is using.Thanks in advance. You have helped me in the past (Security Master AV), and i am sure you will be able to help me now.

Answer:Problem With DPCs

Hi .Worth reading, IMO:

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Using process explorer: interrupts and DPCs seem to be spiking from 0% to 2.31% (sometimes more/less) when my computer is not running any unnecessary programs
I believe it spikes even MORE when i play soldier front

While i play soldier front, my FPS will usually stay at 32fps (max is 32fps) but
every 1-2 mins, the fps goes down to around 20fps for around 30 seconds
and then goes back to 32 fps

Im using vista and i tweaked many things including (disable useless processes and services) set to 16bit and lowest graphic settings with best/high performance, defragmented, gamebooster, set theme to windows classic

this never happened in windows XP (tweaked) which i had before my reformat which i no longer have and do not plan to install
this happened in vista (tweaked both times) before and after my reformat

Anything to disable/tweak to prevent my fps from dropping?

Also how do i fix the Hardware interrupts and DCPs CPU spiking?

I heard about xperf trace from another forum that fixed their problem, any idea?

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Hello guys,

whenever i try to download (anything), i see, thru Process Explorer, that DPCs is consuming most of my cpu: 65 %
CPU is at 99%.

can you please tell me what i can try to do in order to fix this problem?

ps: my OS is XP pro sp3

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Hey everyone,
I am helping out my father in law with his computer so here goes:
On startup of his XP SP3 old desktop computer his computer is extremely slow for over 30 minutes. So I check what is running and I notice that Hardware interrupts and DPCs are hogging almost all of the CPU's resources, like 80-90%.
So I run RATT to check exactly what is causing the problem. On it it shows that usbport.sys has approx 130 millions ISR's and 300k+ of DPC. So I unabled the three usb devices that use usbport.sys in device manager and after a reboot, the problem has disappeared. When running DPC Latency checker the difference between having usbport.sys enabled and disabled is night and day so I know for a fact the problem lies with the driver. So I download a new one and replace the old one with it - no luck.
I'm kind of stuck at this point and I'm wondering what else I could do? Could it be a hardware issue? There has been a problem with his Power Supply and he has been running it knowing it was failing for probably around a year and I know that could damage computer components. I have put a new one in last week though.
Thanks for reading this and any help given!

Answer:Very high DPCs - usbport.sys

Bump. 58 views... but no suggestions?

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Hello all, I have searched all over the internet for a solution to this problem with no luck... I am having an issue with my computer "stuttering", by that i mean, every second or so in random intervals the mouse, keyboard, everything freezes for a split second, then resumes for another second or so and does it again.I downloaded ProcessExplorer to see what was going on, and every time the computer "stutters" the process DPCs shows up at the top for a split second then goes down. Long story short i traced the problem back and found that it has something to do with the internet. When i disconnect from the Internet via right clicking the Internet Access icon in the start bar and disconnecting, problem solved! no more stuttering, but i cant just keep my internet off all the time, i use this computer for online gaming and banking and such.Any help would be greatly appreciated =)Thx, James

Answer:DPCs Causing computer to stutter

What is an "internet access in the start bar?"How do you connect to the internet?

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My computer (Compaq Presario 2500, win xp-sp3) experiences some serious speed problems.
It delays at boot time. It takes about 20 - 30 minutes to complete it. Lunching of applications is tedious, sometimes 5-10 minutes, and execution and switching between applications is really slow. Process Explorer indicates that IRQs and DPCs consume up to 90%of cpu time.
At arbitrary times it crushes just freezing or with a screen that says that it has to shutdown because of a serious problem.

Please help me to resolve these problems.
Thank you in advance.

Answer:IRQs and DPCs consuming 90% of CPU time

Assuming you have scanned for malware, I would suggest a system file scan, using "sfc /scannow" &/or "chkdsk" from a command prompt, if no good a repair install of xp, if you can get hold of a disk. Otherwise, might be looking at hardware failure (could try reseating RAM too?)
Hope this helps.

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I am running an HP a6720f and trying to sync my photos to an external hard drive. I have tried to use both SyncBack and simply copying folders. In each instance, the process seems to start fine and initially copies well, but within a short time, it slows to a near halt. In all cases, my DPCs are jumping up from being insignificant (varying from 0-5%) to being around 35%, with hardware interrupts around 16%.

I am not running any other programs when this happens. All I want to do is backup my pictures.

The drive is a 500gb SimpleDrive. When I first boot the computer, I have no trouble accessing the drive or any files on the drive.

Does anyone have any suggestions?

Answer:Constant DPCs When Trying to Copy/Sync to External HDD

There is a fix for this if your system is suitable :
You encounter problems when you move data over USB from a Windows 7 or Windows Server 2008 R2-based computer that has an NVIDIA USB EHCI chipset and at least 4GB of RAM

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On my computer, I have process explorer automatically run on startup, and it shows a graph of CPU usuage in the system notification area. Sometimes it shows a lot of CPU usuage being used, and so I open up the program to see what process is taking up so much CPU. But process explorer shows that DPCs are what is taking it up, and it is almost always over 60%. I looked up DPCs and it stands for Deferred Procedure calls, which has to do with hardware I believe, but I don't have any external hardware devices attached when the DPCs take up alot of CPU. I'd appreciate it if someone could help me solve this problem. Thanks.

Answer:Solved: High CPU from Process Explorer's DPCs

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when my X200 cpu temperature is at 36C, CPU usage %4, the fan still keeps running.I think there is bug in the Embeded Controller in BIOS.Anybody has encountered the same issue? Message Edited by benny856694 on 11-05-2008 07:35 AM

Answer:Fan Control bug of X200-root cause, DPCs process take too much CPU

Yes the Fan is permanent on...I only heard it turn off once for about 5 seconds

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I suspect that my PC is infected with Vundo. Ran FixVundo (Symantec Trojan.Vundo Removal Tool 1.5.0)in safemode but was not detected.
Seeing gebyy.dll and pmnnnkk.dll in Hijackthis! but unable to fix (log attached). Is there another removal tool for this variant of Vundo or is it something else all together?
Logfile of Trend Micro HijackThis v2.0.0 (BETA)
Scan saved at 11:54:54 PM, on 10/18/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
Boot mode: Normal

Running processes:
D:\Program Files\Internet Explorer\iexplore.exe
D:\Documents and Settings\Buzz\Desktop\HiJackThis_v2.exe

O2 - BHO: (no name) - {837B45D6-BF85-457D-AABF-6D2E7815F791} - D:\WINDOWS\system32\pmnnnkk.dll
O2 - BHO: (no name) - {CF3941B9-5A9D-4657-8E2F-D40E79C4AEDA} - D:\WINDOWS\system32\gebyy.dll
O4 - HKLM\..\Run: [PinnacleDriverCheck] D:\WINDOWS\system32\PSDrvCheck.exe -CheckReg
O4 - HKCU\..\Run: [ctfmon.exe] D:\WINDOWS\system32\ctfmon.exe
O16 - DPF: {0B79F48A-E8D6-11DB-9283-E25056D89593} (F-Secure Online Scanner 3.1) -
O20 - Winlogon Notify: pmnnnkk - D:\WINDOWS\SYSTEM32\pmnnnkk.dll
... Read more

Answer:Vundo?!? -->High DPCs (40%+) and System Usage (40%+)

I ran VundoFix V6.5.10 and it detected/fixed everything except gebyy.dll. DPC and system usage is still 40%+ each. Also see VRT3.tmp running via process explorer. Stings are attached.

Logfile of Trend Micro HijackThis v2.0.0 (BETA)
Scan saved at 12:56:27 AM, on 10/19/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
Boot mode: Normal

Running processes:
D:\Documents and Settings\Buzz\Desktop\HiJackThis_v2.exe

!This program cannot be run in DOS mode.
r\Shell Fold
ame src="!
/?i=1" width
~Libr... Read more

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I have high DPCs when the POWER service is running. If I turn it off, the DPCs go back to normal.
Why? What is this trying to run that is causing this?
OK, U can't tell. How can I troubleshoot this now that I know the culprit???????????

Then again, someone must have found and fixed this already.

W7 ult x64

Answer:high DPCs with Power service running

FYI - I figured it out.

If I shut off the POWER service high DPCs are eliminated. However, not having it on is not an option.
I need it otherwise it won't go to sleep - so what causes the high DPCs.

APPARENTLY, when it is active it is constantly checking status - that seems to be THE thing that slows any windows system down.
SO, I went back and set the power option to HIGH PERFORMANCE - from BALANCED -- 20 min later I have had NO high DPCs.

the end.................

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____________________________________________________________________________________________________ _____
____________________________________________________________________________________________________ _____
Your system appears to be having trouble handling real-time audio and other tasks. You are likely to experience buffer underruns appearing as drop outs, clicks or pops. One or more DPC routines that belong to a driver running in your system appear to be executing for too long. Also one or more ISR routines that belong to a driver running in your system appear to be executing for too long. One problem may be related to power management, disable CPU throttling settings in Control Panel and BIOS setup. Check for BIOS updates.
LatencyMon has been analyzing your system for 0:00:53 (h:mm:ss) on all processors.

____________________________________________________________________________________________________ _____
____________________________________________________________________________________________________ _____
Computer name: ANTONYMOUS-PC
OS version: Windows 7 Service Pack 1, 6.1, build: 7601 (x64)
Hardware: ASUSTeK Computer INC., P5KPL-VM
CPU: GenuineIntel Intel(R) Core(TM)2 Quad CPU Q9400 @ 2.66GHz
Logical processors: ... Read more

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Hello everyone!
As the title says, I am getting a high interrupt value on my laptop. Using Process Explorer, it is indicated at usually somewhere between 10 and 12 cpu.
It started at the end of last summer, which was particularly hot, and might have caused it to overheat, although I am not sure that this is the cause.
I have already carefully opened it up to inspect the fan and other parts for dust, which was not there.
At the moment, it is causing the fan to make a lot of sound constantly, which is annoying, as well as not performing as well as I would like it to.
Also, what I've tried so far is to see if it depended on any recently installed drivers, so first I tried to just roll it back to an earlier point, which did not help. At that point I decided to wipe it clean entirely and reinstall windows which only process explorer installed, which didn't help either.
I have also tried updating all my drivers.
I am not really very knowledgeable when it comes to diagnostics, so any help is greatly appreciated.
Thanks in advance!

Answer:My Asus k53sj gets a high hardware interrupt and DPCs value.

The problem was solved after I updated the BIOS

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I've been using this Advent 7113 laptop for about three months now (it's far older) and I've been getting frustrated with how much the system slows down when there's heavy (wireless) network usage. I'm not sure what the deal is and I've tried all the standard (ie. AV, anti-malware, up-to-date drivers, Windows Update, running smaller/lighter apps) to lighten the load but whenever network usage is heavy (for example, streaming video or torrenting) DPCs take over far too much of the CPU. Any help or suggestions anyone can offer?

Computer Info:

--------[ Summary ]-----------------------------------------------------------------------------------------------------

Computer Type ACPI x86-based PC (Mobile)
Operating System Microsoft Windows Vista Home Premium
OS Service Pack Service Pack 2
Internet Explorer 8.0.6001.19019
DirectX DirectX 11.0
Computer Name OLD-LAPTOP
User Name Old -laptop
Logon Domain Old-laptop
Date / Time 2011-03-20 / 12:56

CPU Type Mobile Intel Celeron M 430, 1733 MHz (13 x 133)
Mot... Read more

Answer:Advent 7113, Vista SP2, DPCs throttling CPU, possible network usage issue

Possible issues -
- Celeron CPU
- mismatched RAM (you have different speed sticks)

Run HDD diags -

Get matching RAM sticks. Make sure wifi driver is updated.

Is your PC running slow...?

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Hi every oneI have a 3 month old Toshiba laptop (came preloaded with Vista home premium ) which for that last couple of weeks has re started automatically every time I shutdown.I have googled this and tried every tip I can find (turning off auto re start etc) but to no avail.The only way to shut it down and for it to stay off is to hold the power button.I think this happened after a windows update

Answer:Shutting down problems

From the start button do you use the "on /off button" or do you use the arrow to the right of it and then choose shut down?Have you recently changed you power saving options?

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Today I installed windows xp on my sisters Dell Vostro 1710. The problem is, when i try to restart or shut down the pc, it doesnt do it. It closes the explorer.exe, but gets stuck there. It just sits with the background image on the screen. The only way i could shut it down is holding down the power button. How could i fix this?

Answer:problems shutting down xp

see if anything at the following helps

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My laptop will not shut down or restart. It seems to just go into sleep mode and then drains my battery. What can I do?

Answer:Problems with shutting down

You must try to find out why this happen.
I presume some background running process ?blocks? shutdown somehow.

Before you try to switch it off open task manager, check the list of running processes and try to end some of them manually. Maybe you will find out which of them can be responsible for this issue.
Especially check processes that belong to some application you have maybe installed at least.

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Im using Windows vista and recently its stopped being able to shutdown completly.
Ran hijackthis scan and got this report..
can anyone help solve this problem?
all suggestions welcome

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 22:14:48, on 16/08/2009
Platform: Windows Vista SP1 (WinNT 6.00.1905)
MSIE: Internet Explorer v7.00 (7.00.6001.18294)
Boot mode: Normal

Running processes:
C:\Program Files\Microsoft Windows OneCare Live\winssnotify.exe
C:\Program Files\Sony\VAIO Power Management\SPMgr.exe
C:\Program Files\Sony\VAIO Update 4\VAIOUpdt.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Sony\ISB Utility\ISBMgr.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\Program Files\Sony\Marketing Tools\MarketingTools.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Sony\Network Utility\LANUtil.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\Program Files\Internet Explorer\IEUser.exe
C:\Program Files\Windows Live\Toolbar\wltuser.e... Read more

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I have this problem since I last installed Windows.
When I shut down the computer it takes it up to 5 minutes to turn off. This happens when I use the special key on the keyboard, because if I try to shut it down from start menu>>turn off the same amount of time is required for the prompt with Shut Down...Restart and Stand By to appear.
This is not to annoying, but it becomes so when I have to reboot after an installation or something.
I managed to take a video recording of the screen and this is what it came out:
at first all goes prompts: "Windows is shutting down..."
and it stays like so for a while and then...very quickly: "Machine group policies finished."
and : "Stopping Windows File Protection..."
finally "Windows is shutting down..." appears again and it shuts down.
What should I do?

Answer:Shutting Down Problems

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I'm getting error messages when I try to shut down and I'm being redirected to a different way to connect to the net when I open up. Here's my Hijack this log. Please can someone help? Thanks in advance.

Logfile of HijackThis v1.97.2
Scan saved at 00:19:48, on 15/09/03
Platform: Windows 98 SE (Win9x 4.10.2222A)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar =
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page ... Read more

Answer:Problems shutting down

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after installing ie9 99% of the time when i shut windows down it comes up and says it is waiting for a program to finish most of the time it is the side bar but not all the time
iam not sure if it is ie9 that has caused the problem but it seems strange that it started all started after installing it

can any body help

thank you

Answer:shutting down problems

I would try uninstalling IE9 to see if the problem persists.

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When i shut down on an ATX Motherboard the shut down process gets to the windows is prepering to shut down screen and then freezing so i now have to turn it of manually like an AT Motherboard.HELP ME PLEASE!

Answer:Problems Shutting Down

Operating System?

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My start up time is very slow. The internet is slow. I can deal with that but the last two days I can't power off my laptop the normal way. It just hangs there with a black screen but my keyboard and power button stays lit up. I have to hold down the power button to shut it down. I don't show any viruses. Ran various system checks shows nothing. Haven't downloaded any new apps or programs. Can you help?

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I have several problems which I'm not sure are linked.

Firstly when I try to shut down the PC - I get error message 'ebaytbdaemon.ex' which I then have to click on before the PC powers down.

Secondly I am unable to click directly on a link within an e-mail (OE) - doing so just produces the egg timer icon - when this happens if I attempt to close OE, again the screen 'hangs' with an error message. I was advised to delete cookies as a way around this but to no avail.

I realise that pasting the link into the main browser window is an option (probably safer!) although sometimes this is not always possible - but I am curious as to why the problem has developed in the first place.

Finally I have noticed several messages stating that my PC is low on virtual memory. This coincides with any application - even opening a word document - running painfully slow. On one occasion tonight I was advised that my system did not have enough memory to open Word Help!

I have run AVG/Ad-aware but no help. Also I notice that the problem with virtual memory appears to come and go ie everything runs fine - then slows - then is fine again.

I would say that I have run a defrag analysis which suggests this is necessary so presumably this is not helping matters. I aim to do this as soon as I finish posting this!

Any advice to any of the above ramblings would - as ever - be much appreciated.

Answer:Problems shutting down with XP

Any help with the above would be appreciated.


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Just lately,when trying to shut down the computer after surfing I have experienced the following,maybe on 50% of occasions.
Screen flashes for a moment then blue screen displays the following message: WINDOWS
"An exception OE has occurred at 0028:CD A64667 in V x D.This was called from 0028:CD9C6C30 in V x D.
It may be possible to continue normally.Press any key to continue"
Pressing a key has always brought back the final page of AOL to close,I then manage to shut down normally.Just a bit worried that one day something major will go wrong so any ideas will be much appreciated.Thank you.

Answer:Problems shutting down.

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Im running windows XP

Everythings is great except for when i try to shut down.

I go to shut down and at the "windows is shutting down" screen ,it just stays there.Like it has freezed.

Heres a Hijack Log

Logfile of HijackThis v1.99.1
Scan saved at 8:13:56 a.m., on 14/02/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\ewido\security suite\ewidoctrl.exe
C:\Program Files\Ahead\InCD\InCDsrv.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Program Files\Thomson\SpeedTouch USB\Dragdiag.exe
C:\Program Files\Ahead\InCD\InCD.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\VIA Technologies, Inc\VIA Audio Driver Setup Program\AudioDeck\AudioDeck.exe
C:\Program Files\Intern... Read more

Answer:Shutting Down Problems

Run HJT again and put a check in the following:

O16 - DPF: {FCF289D4-0AC8-4ED8-BE31-E8AF09606AB5} (download_35mb_com.applet) -

Close all applications and browser windows before you click "fix checked".

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when i play any game such as unreal tournament or many others my computer will just shut off after about 30mins 45 mins
i have ran virus and all so i dont know what to do please help

Answer:shutting off problems

Have you ran a memory scan? Could be a bad memory chip. Had a bad one a while back, and it would restart the system as the chips became fragmented and full of crap no longer running. Info would try to run off the bad portion of the memory, and my pc would restart right there, no warning. check that first.

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Hello, I've been having problems shutting down my laptop for a few months. Sometimes when I try to shut down my computer, it will log off my desktop and indefinitely produce a Windows 7 background with the words "Logging Off" without completing the shut down, regardless of how long I wait.

Usually when my laptop shuts down successfully, it'll produce this screen with the words "Logging Off", which will then change to "Shutting Down", and then complete a successful shut down.

I'm running a Windows 7 Ultimate, 64-bit on an Acer Aspire 1420P. I use Comodo Personal Firewall and Avira AntiVir Personal - both the free editions.

Thanks for the help!

Answer:Problems Shutting Down

Go Start>Run (Start Search in Vista), type in:msconfigClick OK (hit Enter in Vista).Click on Startup tab.Click Disable allIMPORTANT! In case of laptop, make sure, you do NOT disable any keyboard, or touchpad entries.Click Services tab.Put checkmark in Hide all Microsoft servicesClick Disable all.Click OK.Restart computer in Normal Mode.NOTE. If you use different firewall, than Windows firewall, turn Windows firewall on, just for this test, since your regular firewall won't be running.If you use Windows firewall, you're fine.Try to shut it down now.

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Hi, over the past few days when I go to shut down my laptop it can take about 3 attempts at clicking shut down until it actually does. There's occasionally a program I need to end and the box comes up saying that but then doesn't do anything. Can anyone help?


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Recently, IE keeps shutting off, and AVG showed some issues with Resident Shield not working. Had to re-install AVG, but problems with IE still persist, and I have some slowness. I've run a rootkit scan, found a hidden file called brognet.exe and some hidden .dll files (6). Looking for advice on what the issue is.

Here is my main log:

Deckard's System Scanner v20071014.68
Run by John on 2007-11-22 13:42:55
Computer is in Normal Mode.

-- Last 5 Restore Point(s) --
8: 2007-11-22 15:59:34 UTC - RP292 - Scheduled Checkpoint
7: 2007-11-22 03:53:40 UTC - RP291 - Installed AVG 7.5
6: 2007-11-22 03:41:42 UTC - RP290 - Installed AVG 7.5
5: 2007-11-22 03:40:28 UTC - RP289 - Removed AVG 7.5
4: 2007-11-22 01:28:00 UTC - RP288 - Windows Update

-- First Restore Point --
1: 2007-11-17 15:25:21 UTC - RP285 - Windows Update

Backed up registry hives.
Performed disk cleanup.

-- HijackThis (run as John.exe) ------------------------------------------------

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 1:44:01 PM, on 11/22/2007
Platform: Windows Vista (WinNT 6.00.1904)
MSIE: Internet Explorer v7.00 (7.00.6000.16546)
Boot mode: Normal

Running processes:
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Fi... Read more

Answer:IE keeps shutting off, problems with AVG

User is being helped at another forum:

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I installed XP onto my PCEverything seems to be working well apart from when I come to shut the system down.XP closes all the windows but leave the message that "It is now safe to turn your computer off"But this message Just hangs there and the system does not auto shut down and I have to remember to turn off manually

Answer:Shutting down problems with XP

for xpclick here

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Whenever i want to shutdown my windows xp, i go to start and shutdown and then the screen just remains the same with my desktop in the back, icon, wallpaper and all the good stuff - and if i try to open something, a little dialog box appears saying that windows in shutting down

then after about 5 minutes windows actually starts shutting down and switches screen to the saving settings and the powering off or whatever comes next and then it finally shuts off

Does anyone know what the problem could be and how to fix it??

Answer:Problems shutting down

Have you tried going to "msconfig" under the "start-up" tab and removing any programs from running in the background? Your problem may be a program hanging.

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Well i am currently using a laptop. It is a Acer aspire 5585WXMI.

Recently i am encountering problems in shutting it down. The screen will show that it is shutting down, but the computer would just not power off. I have to manually press the on/off button to shut it down. I have even waited for one hour for the power to be off, but it just cant power off by itself.

Anyone can help? Thanks.

Answer:Shutting Down Problems

These problems are usually caused by a program not terminating properly - which prevents Vista from closing gracefully. I'd suggest checking your Event Viewer for errors around the time that you try to shut it down. Go to Start and type in "eventvwr.msc" (without the quotes) and press Enter. Then click on the Windows logs and look for errors in the System and Application log files.

Another way to troubleshoot this would be to close all open applications before trying to shut down. If it shuts down, then it was one of the open applications that was causing it. If it doesn't shut down, then try closing all the stuff in the System Tray (by the clock) and then try to shut down. If that doesn't work, then go to the Processes Tab in Task Manager (Ctrl-Alt-Del) and start ending the processes there. After a bunch of attempts you should be able to locate the offending item.

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I cannot shut down my pc. When i try to shut down my pc freezes, and i have to switch off the power. I have looked on the microsoft website but no luck.

Answer:Problems shutting down XP

It may well be a software issue here...I had this once, I downloaded the latest the drivers/software for my modem and all seemed ok. I also found that Norton firewall hung the pc alot at the shut down stage. Since moved to AVG, and BB I have no problems now.

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hey when i try shut down or restart my pc it frozes, i don't have adware, spyware or viruses on my pc, i got Norton Antivirus 2006, Ad-Aware SE Personal and Spybot - Search & Destroy

Answer:shutting down problems

Check the Event Viewer and see if an App is getting hung on shut-down. Also you can use MSCONFIG to turn off certain programs and see if it will shut down normally when a certain one isn't started on boot.

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When i try to shut down my pc it freezes, and i have to switch off the power.What can i do, is this the worm virus???

Answer:Problems shutting down XP

What you can do is follow the advice at click hereNo, it isn't the msblast worm.

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My HP laptop running Win 7 has been having problems shutting down about every other time in the past 2 months.

What could be the cause of this. Some programs are still active and seem to stop the shut down process.

Answer:Shutting down problems--Win 7

Hello welcome to TSF! We need more details. What symptoms are you having? Have you installed anything prier of this happening? Did you change any thing before this started?

What is the make and model of your machine. Also your profile says you have Windows xp yet your are posting in a Windows Vista/7 forum. WHich version of Windows do you have?

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Hey , i was browsing the net for some good place to find answers and this seemed like the right place, i got a new comp about 2 month ago , and beeing an old xp lover ive struggled abit with vista , but the other day something new started to happen.

I play WoW alot and it seems as soon as i try and play wow , "not only wow but when doing other stuff aswell" my computer just shutts off , it doesnt automaticly logg out or restart , everything just shuts down and restarts , no error msg`s no nothing. Ive tried to find what`s wrong myself but tbh , im no genius when it comes to software. Any help at all would be greatly appreciated.

i`ll post info about the pc and hope it helps:

xfx Geforce 9800GTX 512mb
creative sb x-fi XtremeGamer
Western Digital Caviar 500 BG sata 2 16mb 7200RPM
Intel Core#2 duo e8400 3.0Ghz
Corsair Powersupply 550w ATX/EPS 120 mm fan , 4x sata , SLI

Think thats the info u need , oh and another thing , my daughter was playing around the comp the other day and knocked a glass off water out , alittle came on / inside the PC , but i shut it off and cleaned / dried it up carefully , nothing seemed to have broke , but then again I might be wrong , just seems odd that it restarts the way it does.

Answer:Problems with PC shutting down.

check if it lists anything in the event viewer at the time it occurs

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Ok, here goes...About 2 months ago i bought a brand new dell with xp pro installed. Last weekend it started acting dodgy, most of the time when i turned it on it would go to the welcome screen and just freeze, ctrl alt del wouldnt do anything so i had to turn it off manually. I kept restarting it and after 7 attempts i finally logged in successfully. I then did a system restore to the previous weekend and i thought this sorted the problem out. It did to a degree, it doesnt freeze at the welcome screen anymore. However, i have 2 user accounts on my pc and when i try to log off either of them, nothing happens. I try to shut down and a message pops up saying 'users are still logged in, would u like to log them off?' I click yes and nothing happens, as if the computer just disregards what i just told it do. Its not a major problem, just an annoyance. Whats worse is a cant find my windows xp disc to re install again. Any ideas?Cheers guys

Answer:Shutting down problems - xp pro

Give me a break!!!139,000 users and no-one can help me!!!

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I am New to this and am excited to seek help from this forum. I have some irritating problems with my PC. I am running windows 2000 and it's not shutting down properly. It tell me WIN MIN is running or something like that. Also i am getting pop up after pop up, some of them affending. I am using this computer for my business so any help as soon as possible would be very greatly appreciated. ..... I have included my HiJackThis Log data.
Logfile of HijackThis v1.97.7
Scan saved at 12:19:40 PM, on 12/12/2003
Platform: Windows 2000 SP4 (WinNT 5.00.2195)
MSIE: Internet Explorer v6.00 (6.00.2600.0000)

Running processes:
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Iomega\AutoDisk\ADService.exe
C:\Documents and Settings\All Users\Start Menu\Programs\Startup\winlogon.exe
C:\Program Files\Common Files\GMT\GMT.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Internet ... Read more

Answer:Pop-ups and Win Min Problems when shutting down????

Answered here:

Please don't post duplicates.

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hi, after i updated my A8N32-SLI Deluxe mobo's bios to version 1205, i started having shut down errors. when ever i tell windows to shut down, it does so, but right when the power is supposed to cut off, it doesnt, and my computer restarts... is there a setting in the bios that i should change to fix this? or is this a windows problem?

Answer:problems shutting down

I use the same BIOS and mine works fine. It might possibly be in Power options in the BIOS but I wouldn't count on it. You could give it a shot though.

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well i have windows xp home edition lots of times when i go and try to shutdown the pc it wont shutdown it just stay there and nothing happen i try to press the power button because as you may already know you can tell windows to shutdown by just pressing it but that also wont work just leaving me the option to shutdown the pc by pressing the power button for 5 seconds if anyone could help i will really be grateful

Answer:XP shutting down problems

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Recently, my laptop hasn't been shutting down properly. Whenever I go to turn it off it doesn't respond, so you have to keep going to start-turn off-turn off over and over again. Either that happens or when I try to turn it off I get the 'End Now' program box coming up with something about ending ccAp, the odd thing is that yesterday it shut down without a problem, which is the first time in a few days that it's done that, and today it's gone funny again! Can anyone help me figure out what is wrong at all? Thank you!

Answer:Shutting Down Problems

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iam an aol broadband user and sometimes when i quit aol the sign on screen stays on the desktop.when i select exit from the taskbar it closes but when i go to shut down my pc there are a few windows open ie aol tray shutting down but it wont shut down i have to press the reset button. HELP

Answer:problems shutting down

See if this helps - click hereThere are version-specific links to the left

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I am not sure if these are in any way related, but they are in the way that they are extremely frustrating!!!

Problem A) When my ethernet cable jiggles loose, and then i stick it back it, sometimes (but not always) my computer with BSOD and restart.

B) If I leave my computer on, overnight or w/e, and do not close the lid or anything (or even if I do) my computer will end up shutting down. Not restarting itself, but completely shutting down. I don't havve my settings set to do this... so its weird.

C) When I am playing Black and White 2, which my computer is 100% compatible with, I do not get very far before the computer just restarts itself. No BSOD, just restarts itself.

Also, sometimes my wireless card is very weird and will not pick up or will drop a connection that it previously had in the exact location. Usually restarting this fixes it, but its still annoying.

Oh and my computer is a Gateway C-140x running Vista Home Premium, 2.0GHZ Santa Rosa, 2 Gigs of Ram, etc.

Answer:Shutting Down Problems

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50% of the times I shutdown, I get to the 'Windows is shutting down' screen, and that's as far as it goes. I have to press 'reset', wait for scandisk to run, then try again, when it usually works O.K. Any ideas?

Answer:Shutting down problems

does scan disk find any problems with your files?

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I have just built a new PC for myself and I am having problems with shutting it down. Sometimes, not all the time when I am in Windows and I will select turn off or reboot the computer goes through the shutdown sequence. The monitor turns off, but the fans and power light remain on. So to turn it off completely I have to hold down the power button until it stops.
Any thoughts on what is happening?

2gb RAM Corsair
AMD Athlong 64x2 4800+
MSI K9N Neo V3
GeForce 8400
380W Antec PSU
Thank you for any help.

Answer:Shutting down problems

Most of the time a shutdown problem is caused by a poorly written driver. Does the shutdown problem happen if you are in safe mode?

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Basically, I have a laptop that, whenever I play certain games, I get about ten minutes of game-play, then it just shuts down like I had held the power button for so long. would like an answer to the problem, as I'm getting guild wars 2 this Sunday and want it to be playable.
Games it has shut down on:
games that it hasn't shutdown on:
Diablo 3

OS: windows 7
manufacturer: e-machines
model: eME732
processor: intel core i3 m 370 @2.4ghz
ram: 2GB or 2048mb
DirectX: 11

Answer:Having problems with my laptop shutting down

1 is your graphics card suitable for playing the games I would say on the said laptop go to google then type can you run it then click on link thise will take u to a site that will help determine the games you can play so once on there theres 2 drop down boxes in the 2nd box look for your games then click then after click on canurunit tab and wait then the system will tell you pass or fail and on what parts for instance it might say core i3 pass but on graphics it might say fail .. if passes on all then let us know and then can look further

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Some months ago I had problems with fairly frequent crashes, but a recovery using Paragon to a saved version of the opsys seemed to cure it. But lately I've had some problems installing Microsoft updates, and also shutting down/rebooting problems including rebooting as part of an update. As an example of the problems, the computer often hangs at one stage or another of the operation, for example on the "Shutting Down" message.

I've tried to follow your procedure exactly, but: (1) the system crashed on trying to select ".txt" after running MBAM (hex codes: a,1,1,address); and (2) I'm not absolutely sure MGTools ran correctly. I managed to find the MBAM log file by opening MBAM again, and I'll try to send everything you specify.



Answer:Problems shutting down, updating, etc

No logs attached.

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Roughly 1/3 or 1/2 of the time when I shut my computer off, it will stay off for 30min to 2 hours before it turns back on again. I'm pretty sure every time I select shutdown, because the restart command would not turn the computer off for 30min before the computer turns back on.

Has anyone else encountered this before?

Windows Vista
Acer Extensa 5420-5038
AMD Athlon 64 x2 Dual-Core processor TK-57

Answer:Problems shutting off computer

Hello munkay. Is this of any help. shutting off computer vistaa&ei=UTF-8

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Occasionally windows will not shut down. I can't figure out what the problem is. It happens every now and then. And I have to press the power button for a few seconds to get it to turn off. I don't know why this is happening and don't know where to begin. I looked through the event log and didn't see errors at the time that we shut down the computer. Maybe I'm looking in the wrong log?? I haven't a clue.

The other problem is that it takes forever for the computer to finish booting up. (Waiting for the icons to become visible on the desktop?) At first the problem was it took forever for everything to load up. It seemed like everything loaded during startup. I unchecked things on the startup like my camera, and itunes. But left everything else alone. So I don't know this thing is being such a bugger.

Help please.

I have XP.

Answer:Problems Shutting Down And Starting Up

If you look in the Event Viewer you should be looking at the System Log. You should be looking for the red dot with the white X inside, these are errors. At the top of the columns you will see titles, the column titled Event is the one that you want. If you see one of the red dots follow that line across to the Event column and right click one the Event code, choose properties, and read the description and then post the first three or four that are listed.

When was the last time you defragged your hard drive?

Have you run scans for infections, and if so with what, and did you do this in Safe Mode?

If would also help to know what make and model your computer is.

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Hey guys, unfortunately i have got a problem with my two2 weeks old Lenovo V 570. When i close the laptop and open it again, the display remains black. i tried to press the energybutton or other buttons - but no reaction. the only thing i can do, is pressing the on/off button for 4 seconds to switch the computer off.i also got problems, when i want to switch the laptop off. First it seem that, windows 7 goes down normally, but then the energy button remains on(white light) and after 20 seconds the aerator goes on again...this seems really strange to me, because i thought i turned the laptop out... the only possibility is here also pressing the energy button for a few seconds...:/ can anyone help me, fixing the problem?! Thanking you in advance

Answer:Closing and shutting down problems

hi is usually that windows causes sleeping issue(s).can you try to re-install power management drivers first? also, please, let us know if you installed any windows update recently or made changes on system ?

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For some time now I've been plagued with messages regarding having to shutdown the computer to install 'important updates.' The computer says it's installing the updates and needs to shut down which takes for ever. It then reopens to say 'Updates were not configured correctly. Reverting changes' It then goes automatically to 'Switching off...installing updates.' After an age it reappears with 'The user profile service failed the logon. User profile cannot be loaded.' I then have to physically switch it off and it restarts successfully. That sequence has been ongoing for some time. I have Vista Home Premium Service Pack 2 and on a Dell Inspiron 1545 Laptop. Thanks for any assistance.

Answer:Shutting Down Problems with Updates

"The user profile service failed to log on" etc - I could suggest you try a "system restore" if you have an idea when the problem occurred and you can restore to a date BEFORE that. Otherwise have a look at this LINK - click here

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My computer seems to shut down fine but if I do an update or anything that requires a restart it will shut the screen off and the HDD will initially show some activity but then nothing happens.

This doesn't happen all of the time but more often than not.

A full shut down seems to work fine it's just a reset/restart that seems to hang on me.

Answer:Problems when Restarting/Shutting Down

It could be just finishing whatever update you did.

If it doesn't happen all the time ,don't worry about's Windows.

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I am having problems with shutting down my PC and saving with notepad.

Whenever I come to closing down my PC, when going to start -> shut down etc. the shut down dialog box doesnt appear and the computer freezes when the pc has been switched on for a long time. so the only way i can switch off my pc is by using the actual power button, something which i dont like doing. however if my pc has been on for a short period of time, say 15/20 mins it will appear.

Notepad - when I use notepad and want to save what i have written, i go to file -> save as then notepad just freezes and the only way I can close it is by using task manager. in other words i cant save any notepad files i create.

any help would be greatly appreciated, thanks in advance.


Answer:problems with shutting down and notepad

anybody have any ideas, thanks.

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Hi, One of my customers brought in a T420 that won't shutdown properly it stays stuck at the " Shutting Down" Screen and freezes there has anyone else encountered this problem? I did a couple checks on it Memory and hdd are fine I'm really not quite sure what the cause would be. Especially since it's intermittent some time it will turn off some times it freezes. I tough it might be some processes in the back screwing stuff up so I clean booted and did a shutdown and it froze.  Help on this matter would be greatly appreciated, He's a good customer of mine and I would like to keep him happy.

Answer:Problems Shutting Off T420

Everbest,Sounds like some programs are not closing properly. Next time before you shut down. Try closing all your running applications and see if it shuts down properly?You mentioned you did a clean booted, do you mean you did a factory restore?Thanks

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I recently bought a HP laptop running Windows 7. In a nutshell, I cannot effectively shut the computer down, and Windows updates do not install properly. When I try to shut down, the computer just spins for ages and eventually goes blank. Then, I have to select "start in safe mode" and shut down from there.

Has anybody else experienced this problem? Any advice on how I can fix this issue would be most welcome.

Greetings from Toronto,

Answer:Major problems shutting down

Quote: Originally Posted by ChasssTO


I recently bought a HP laptop running Windows 7. In a nutshell, I cannot effectively shut the computer down, and Windows updates do not install properly. When I try to shut down, the computer just spins for ages and eventually goes blank. Then, I have to select "start in safe mode" and shut down from there.

Has anybody else experienced this problem? Any advice on how I can fix this issue would be most welcome.

Greetings from Toronto,

Two things, do you have anything plugged into your USB drives when you try to shut down?

Also, the very first thing you want to do is open up the Run Command as Administrator and type in SFC/ scannow This will repair your Windows Update and hopefully whatever else is holding up your PC from turning off. SFC is the System File Checker.

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Hi, I'm hoping someone could help me out with a little problem a friend of mine is having with her pc. Her pc no longer shuts down or restarts. When she first got her pc she didn't have this problem. The problem started when she started messing around with her pc. Any help would be appreciated....thanks

Answer:shutting down and restarting problems

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when i was shutting down my laptop i got one of these messages "system restore" then it shut off but with errors. then when i restarted it a screen came up that said start up repair and it took about ten minutes to get my laptop working where did that come from. i dont go to myspace or face book or any porn sites and i ran avast and it didn't find anything. new computer. any ideas guys/ladies?

thanks you

Answer:a few problems while starting and shutting down

Just a though. Use msconfig and see what you have running under start up. You might have something starting there for shutting down that is causing this problem. If you have downloaded anything new it might installed itself in your start up and causing start up and shut down problems. Another option would be chkdsk /r. Check M/S site for proper use of chkdsk /r. (notice the space between k and the /).

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When I go into REGEDIT, after about 5 seconds, it closes itself. And, just recently my CD-ROM drive has been missing every once in a while. I restart my computer to fix that problem. And... I have SBC Yahoo for internet, and when I check my email and try to delete my mail, It says SBC Yahoo Browser has encountered an error, and then closes the browser, this happens on other sites also. Any help please to fix these solutions?

Answer:REGEDIT shutting down and other problems

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when i try to shut down or restart computer it says it is "shutting down" but never does! it also has the spinning circle icon. please help me.

Answer:problems shutting down computer

What is new or different since the last time everything worked properly (ie, new hw, new sw, virus, error, etc)?

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Hi, a friend of mine is having a bit of a problem with a pc she just recently purchased. All I know is that it won't shut down or restart and it just started happening yesterday. I attached her running tasks info, so I hope that helps out a little. Well, any help would be great and thanks! Oh, I forget to mention that when she does try to shut it down or restart it some message comes up stating that a program is running, but she can't seem to find what program it is..

Answer:problems with restarting and shutting down

has she tried doing a manual restart? i.e. pulling the plug? she may also want to try running something like adaware (from GRI soft) to see if it is some dodgy spyware that won't close

also uninstall this -
I have a feeling I have seen it before and it is some dodge spyware but I am not sure

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I've got a computer with Windows XP on it. About two weeks ago it developed two problems:

1. I have to request it to shut down twice. The first time I make the request nothing happens. The second time it closes down properly.
2. When I start it up I get the message "We apologize for the inconvenience but Windows did not start successfully". I have to catch this message before it tries starting up on the new configuration again and select for it to start using the last known good configuration. Then it starts OK. But it's a bit of a hassle.

I didn't make any changes to my computer on the day I first started noticing these problems. I've tried restoring my system to points before the problems started (takes up to three hours to do), running Malwarebytes (it flagged up eight files which I then removed) and chkdisk (seems to get to the end of the scan then restart the computer and do another scan indefinitely) but there's no improvement.

So here's a hijackthis log below. Can anyone help?
Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 12:00:48, on 03/11/2011
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\Program Files&... Read more

Answer:Problems starting up and shutting down.

Sorted now, thanks.

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Reinstalled SP2 last week in the forlorn hope of solving a CD/DVD drive problem. Since then, whenever I shutdown, it goes through the motions and then falls over (flashing some kind of error screen in DOS) and reboots automatically. The only way I can switch off is to press the on/off button.

Any solutions?


Answer:Problems shutting down XP after SP2 reinstall


The easiest way to solve it, is to recover the system!
I think it is a windows problem and hard to recognize!
Save your important data and insert the Toshiba recovery CD!
After that it should work without problem!


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Hi, win 7 ultimate, just installed outlook 2007 and it picked up my hotmail account but I had to work at getting it to work with yahoo, seems to be running OK. Problem is if I close it the tray icon goes grey and does nothing and I cannot get it to run again unless I start task manager and shut down the outlook exe from there, then the tray icon is gone and I can start it from the desk top icon. I cannot find a way of working round this. Any ideas out there?????? Thanks.

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Over the last week or so when my computer boots up sometimes it boots to the desktop and nothing is there except for the backround?(No Desktop Icons,Taskbar) It takes up to 5 min sometimes for the desktop to load completely. Other times when I boot up,everything boots up normally"Icons,Taskbar items etc" but when I try to open up anything
(Outlook Express,Norton etc.) nothing happens. The hour glass of my mouse stays on for 5 to 10 sec then it dissapears. About 3 to 5 min later the programs that I tried to open all open at once???
When shutting down my computer I get 2 error messages,both saying
"Initialization Failed"

1. WAVIPERF.EXE - DLL "The application failed to initialize because the windows station is shutting down"
2. DINRDLLG.EXE - DLL "The application failed to initialize because the windows station is shutting down"

The 2 error messages will continue to appear 3 to 4 times in a row before the computer finally shuts down.I have not installed anything on my computer since these problems started happing.I searched google for the error messages but nothing came up. Any ideas on how to fix any of the above 2 problems would be very appreciated. I have win xp pro sp2. thanks again..


Answer:Starting & Shutting down Problems?

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I am very frustrated. I had windows 8 and it would shutdown occasionally. I upgraded to windows 8.1 and now it shuts down frequently. I get the dreaded blue screen. I have changed my screen saver settings to never and never but it does not help. Hopefully there is a solution.

If I upgrade to the premium 8.1 would that correct my problems?

Any help would be appreciated.

Answer:Windows 8.1 Problems shutting down

The gurus here will probably tell you to post pertinent logs as indicated by Brink's post below.

Blue Screen of Death (BSOD) Posting Instructions


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I have a Lenovo Y560 for over 6 months now and I have only recently had a problem with the laptop shutting down. When I shutdown my laptop, I realised that it doesn't shutdown completely. The 2 lights at the front of my laptop are still on (1 for power charging). This is what happens when I click on Shutdown. 1. Windows shutsdown2. Screen blacks out But all the lights on my keyboard are still litted up and I know the shutdown isn't fully complete because the laptop base that I have is still running as it is connected to my USB port. I tried clicking on my touchpad buttons or pressing keys on my keyboard but nothing happens. Then I try to turn out my laptop again via the Startup button but nothing happens. I have to "manually" shutdown my laptop by holding down the Startup button until all the lights on the keyboard goes off. Then only can I startup the laptop again. This problem has only recently started. I would appreciate any advice on this. Thank you.

Answer:Problems with Y560 shutting down

In my opinion, it sounds like a software issue.  You might want to try re-installing windows.

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Over the last week or so when my computer boots up sometimes it boots to the desktop and nothing is there except for the backround?(No Desktop Icons,Taskbar) It takes up to 5 min sometimes for the desktop to load completely. Other times when I boot up,everything boots up normally"Icons,Taskbar items etc" but when I try to open up anything
(Outlook Express,Norton etc.) nothing happens. The hour glass of my mouse stays on for 5 to 10 sec then it dissapears. About 3 to 5 min later the programs that I tried to open all open at once???
When shutting down my computer I get 2 error messages,both saying
"Initialization Failed"

1. WAVIPERF.EXE - DLL "The application failed to initialize because the windows station is shutting down"
2. DINRDLLG.EXE - DLL "The application failed to initialize because the windows station is shutting down"

The 2 error messages will continue to appear 3 to 4 times in a row before the computer finally shuts down.I have not installed anything on my computer since these problems started happing. Any ideas on how to fix any of the above 2 problems would be very appreciated. I have win xp pro sp2. thanks again..


Answer:Starting & Shutting down Problems?

As you probably already know, a Google search turn up no results for DINRDLLG.EXE or WAVIPERF.EXE
This is most likely caused by a virus or spyware.

Please download
Mcafee stinger multivirus removal tool
Install and run

Spybot search and destroy
Ad aware personal form Lavasoft
Install, update,run, check for problems , fix problems.
A Squared trojan remover
Download, install, update, scan and fix.

Download, unzip and extract to a permanent folder of your creation such as C:\ProgramFiles\Hijackthis\Hijackthis.exe
Run and choose scan and save logfile. Copy the contents of the notepad window which opens and post it here.

This post should probably be moved to the Hijackthis log board.

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I've got Webroot's spysweeper in my PC's. One had v6.0 installed and I noticed that whenever I shutdown the PC a window pops up saying that Spwysweeper is unresponsve and I have to click "END TASK". The other one didn't have this problem at shutdown Until i saw that I never upgraded from v5.8 to 6.0. Once I upgraded, the same "END TASK" window appears.

Is this a known issue with this version running on Windows SP Pro SP2?
Is there a fix other than reinstalling the older version?

I've emailed webroot, but haven't heard back. I figure someone here might know.

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Ive been running this operating system for about a year now with no problems. In the last few days however, whenever I shut down the system, everything goes fine until it exits the desktop and goes to the blue background. When it reaches the "Windows is shutting down..." screen, it just hangs. Its not locked up as I can still move the mouse and the dialog box, it just will not shut down.

Any ideas on how to remedy this issue?
EDIT: Add/Remove Programs just hangs at this as well

Answer:problems with Windows XP x64 shutting down

See if it hangs when shutting down and running add/remove programs in Safe Mode as well, if Safe Mode shut down and add/remove programs functions properly, then it is probably some program you installed and you can try disabling/uninstalling them one by one. Or it could be a driver that needs to be updated or perhaps even a piece of hardware going bad. Could be difficult to diagnose, so be prepaired to do some work.

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Hey guys...Please help me if you can. Most of the time, if I do anything on you tube for more than 5 min it will shut down my pc. This thing was so full of viruses that we had to restart it a few months ago. I dont think it was ever virus free after that. Thanks in advance! Kevin

Answer:Problems shutting down with you tube

You can perform scans with eset online scanner and f-secure online scanner. with malwarebytes and super antispyware. any of the scans find anything post the resluts here.So that a qualified member can help you.

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Hi guys, I have a 4 year old computer with the following specs:

Motherboard: Gigabyte GA-81848PM
Intel Chip: FW8280IEB L4210329 SL 73Z
Graphics Card: Nvidia FX5500
RAM: 512mb
CPU: Pentium 4 - 3.2ghz

This is all the info I have on spec! Hope it's enough.

Problems started around 2 years ago when I started getting messages regarding Display Driver problems from windows. The computer would randomly shut down or monitor would turn off and would have problems getting anything back up. Eventually I couldn't get my monitor working at all so changed the monitor. I had updated the Display Drivers but this seemed to cause more problems with the original monitor.

This didn't occur too often so we have lived with it since. Now the monitor often says "no Signal Input" when we turn the computer on, and sometimes we have to turn the computer on and off loads of times until windows loads on the monitor.

When attempting to run a game, it will usually shut down straight away, or 5mins into game. My partner is attempting to install Football Manager 2009 and it now shuts down as soon as he attempts to install it.

I used to play World of Warcraft on the computer and it ran fine (around a year ago) I have attempted to play this again on there around 2/3 months ago and it lags far too much to play.

I have also tried running the Sims 2 which makes comp shut down after 5/10mins. These games have all been run on the computer previously (In the last 2 years) and have run ... Read more

Answer:Many Problems: Comp Shutting Down etc

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Good day:
I seem to be having problems with my computer. I have had to format my harddrive 3 times now, don't mind doing that but re-installing programs is a pain. Now, however, I seem to be having problems shutting down the computer. I just "sits" there looking at me and doing nothing. I have to "physically" shut down the comp. That is hold down the power button until it turns off. any suggestions will be appreciated. I am operating windows XP and the computer is only 3 years old.
Thanks in advance

Answer:problems shutting down computer

Try scheduling a task in the task scheduler that will shutdown the computer.

Using this: as your taks:

c:\Windows\system32\shutdown.exe -r -t 00

See if that will shut it down. That will narrow down the problems.

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recently i have tried to update my laptop but while it was updating'my computer ran out of battery and shut off.upon turning the computer back on it said "configuring windows update please do not turn off power" i left it about 5 mins then it changed to "failure to configure update.reverting changes.please do not turn off power." it stayed like than for over 24hours as i left the laptop open and on for the rest of the day and the next day,nothing worked not even safe mode i tried all the options from the system repair and screen that comes up when u press esc but nothing was working. went on many sites and tried to see if anyone else had this problem but the answers they got didnt work. finally i tried chkdsk on the system repair cmd prompt. it said "the disk drive is corrupt please run diskcheck on drive C:" or something like that so i did but it never ran. finally i cancled the chkdsk and tried to log back on. it worked but my icons wont load and everytime i click anywhere on the screen the laptop freezes and the only thing loaded is my taskbar and i can move my mouse.the computer now runs fine in safemode after that but nomatter what i try the problem still persists on normal startup. and also system restore comes up with an error saying it could not find a file c or something even if i restore to the earliest date(windows was pre-installed on my laptop and i do not have a cd drive)

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I have great difficulties shutting my laptop down with Windows 7. It just sits on the "windows is shutting down" page for all eternity and eventually I just have to manually turn off the computer.

If anyone has any advice, please let me know.

Thanks in advance!

Answer:Problems shutting down computer


Advice? Definitely. It sounds like a program you are running is causing the hang.

My first suspicion is the anti-virus. Try disabling/uninstalling it for the time being.

Here's another thing you can try. In Task Manager (Ctrl-Shift-Esc), in the Processes tab, End half of the processes. Make a list of which ones you ended.

If it still hangs, you can suspect that the rogue process is in the other half. If it works, you can start trying to narrow down exactly which process is causing the trouble.

Let us know how it turns out!


Edit: One more question I should ask. After you reboot, if you immediately restart again, does it still hang?

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I recently had problems with my computer of suddenly shutting down.
I wanted to upgrade so I got a new motherboard, proccessor, and power supply.
I thought that would fix the problem until I was trying to install the new BIOS and it started shutting off again.
Can anyone give suggestions please?

Answer:BIOS and shutting down problems.

You shouldn`t need to 'install' a new BIOS for a fresh build. What exact equipment do you have and what exactly happens and when?

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Lenovo IdeaPad 710S-13ISK i5-6200U
Windows 10

Used it on a normal day then all of a sudden it won't shut down. Kept going straight to lock screen. Nothing i tried would shut it down. Except long pressing the power key.

Next time i boot the computer it doesn't get to windows.

1. Shows blue screen to ask me which language
2. Troubleshoot or shut down.

When pressing troubleshoot the following menu is presented:

System restore - when pressed it asks me to select operating system at start but how? It doesn't prompt me for anything.
Command prompt
System Image recovery
UEFI Firmware settings
Startup repair - tried this, it doesn't work
Go back to previous Windows version - tries this, doesn't work

I don't know for sure but I'm pretty sure windows update is to blame. I have mine installed in the background.

Honestly don't really fancy taking the laptop to a shop just to pay ?30 for a checkup. Can anyone help me?

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This problem is on my sisters computer. One day the internet wouldn't work. I noticed that under network connections she has "local area connection 4" and "local area connection 5" under 4 it says 10/100 or whatever that is then under 5 it says WAN. The 4 is disabled, when I try to enable it the computer shuts down when it says "aquiring network address"

Also under the device manager the 10/100 thing has a cross on it, if I enable it the computer shuts down.

anyone know what on earth is going on?? I have two modems that I can connect, one has a wireless feature the other one doesn't. I just wanna know how to get the net working with either one of these modems.

Answer:no internet and shutting down problems

Did you right click on the NIC in Device Manager and select Enable? That's the 10/100 thing.

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Hi ! I am having a problem shutting down anything that runs from CD (games etc). Whenever I quit the application, it leaves a black portion on my desktop which simply will not go away. I have to restart my PC in order to continue normally. This is not with one particular CD, but all of them.

I am running Win98 SE.

Hope someone can help ! !

Answer:Problems shutting down CD apps

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Hello everyone

I've recently been having some problems with the general use of Windows XP. I have a very large number of processes running at all times, I'm not sure what these are and if and how I can stop them running on start up. I'm also having problems with various programs freezing and not working properly. I have also been having problems restarting and shutting down Windows, this is taking a very long time and sometimes will not shut down at all. My hard drive was very full and I've deleted a large number of files and defragged the hard drive but this has not helped. I have also run AdAware and Microsoft AntiSpyware.

Any help in solving any of these problems would be greatly appreciated.

Thank you very much in advance for any assistance.


Answer:Problems Shutting Down Windows Xp

UpInSmoke,First of all let me say Welcome to Bleeping Computer.Now to address the issues you have described. Without more definiative information. I can only suspect not confirm what I think the problem/s may be. Therefore I suggest that you do some scans to either confirm or rule out my suspicions. Please follow the list of items below to help diagnose what may be wrong. These are tried and proven methods to help resolve issues with computers. Anyone may reply to further posts as you progress. Good luck.Run these online virus scanners: this online Trojan scanner:TrojanScanAre you using these basic security programs?(They're all free.)a? free - a complementary product to antivirus software which is specialized in protection against harmful software. Antivirus software often features an inadequate protection against Trojans, Dialers and Spyware. a? fills this gap.ewido security suite - offers protection against urgently growing threats like Trojans, Worms, Dialers, Hijackers, Spyware and Keyloggers.Ad-Aware - A good program similar to SpyBot S & D.Spybot S&D - Detects and removes spyware, of different types, from your computer.Spywareblaster - A good program that prevents spyware from being installed on your computer in the first place. This program is always running in the background, protecting your computer. It prevents the installation of bad active X controls found in web pages.SpywareGuard - ... Read more

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My family has recently had some problems concerning our computer shutting down and restarting involuntarily while the internet is connected. It doesn't happen right away, maybe an hour or so after it's connected. We've also been noticing by looking at the history that certain sites have been accessed that we haven't accessed ourselves, some of which are porn, etc.

I wasn't sure if this was a spyware issue or not, so I ran a HyjackThis scan.

Could someone please read it or give a clue as to the problem? Thanks!

Logfile of HijackThis v1.99.1
Scan saved at 4:11:20 PM, on 11/23/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Microsoft SQL Server\MSSQL$SOSHOME\Binn\sqlservr.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Common Files\Logitech\QCDriver\LVCOMS.EXE
C:... Read more

Answer:Computer shutting down and other problems

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Well, I recently put together my first computer. Having a few problems. First problem i think i should fix is my computer isnt shutting down properly.

If I restart from the start menu, it exit windows xp and goes to a black screen. The monitor will power down, but they computer itself does not turn off and then power back up. Instead it just idles, until I am forced to hold the power button until it shuts off. Once I start it up it says it encountered a boot error(something to that effect). Then i start up like normal.

If I turn my computer off from the start menu it does turn off, completely. When i power it back up its a black screen(like there is no connectivity to the monitor). It stays like this until i hold the power button until it shuts off. When i start it up again, it will go to the "encountered a boot error" screen again. I then start up like normal.

Im assuming its a mobo issue, the user guide is no help with this problem. The user guide says

"If you are using Windows XP: **I am**

1.Click the start button then select turn off computer.
2. Click the turn off button to shut down the computer.
3. The power supply should turn off after windows shuts down."

Pretty useless, no trouble shooting guide either.
Here is my set up.




Vide... Read more

Answer:Solved: Problems shutting down.

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Hi all...............When I'm shutting down windows (xp service pk 2) the process gets slower and slower until it can sit for 30 mins with shutting down message and then freezes eg can't move mouse arrow( this is preceeeded by pc running slower and slower and probs with net connections). I then turn it off manually(should I wait, how long for?) This can go on for a couple of days but always ends in windows system32 config error message and pc not starting in any mode from power off or crashing completely when in use (last good configuration etc). I have had to reinstall it about 15 times now and it's driving me mad.( I have found commands for r console but I'm a novice so couldn't recover it, will try again next time) I run avg scans which show no infections,ccleaner and registry cleaner but still happens. If no solution can be found to fix problem is there anything I can do when slowing starts to repair system 32 before system crashes? I have already lost 6 months worth of irreplaceable academic work when this problem first occured (a sickener I can tell you!). I bought a 4 gb usb to back up files but last time pc crashed it ruined that as well, I cant access usb or even format it even though I follow prompts (its a sandisk with u3 installed u3 platform wont initialize) any ideas on accessing the masses of info on usb would be greatly appreciated as well.........pls help??!!

Answer:problems shutting down xp ruining pc! help pls

Welcome to TSF....

One suggestion I can make on loosing data that is important or rather not loosing the data is to purchase two items, first is an external hard drive and the second is Acronis True Image

A short stint at backing your hard drive up stops data lose.

You can try doing a rerpair-installation as per the following:

How to perform a Repair Installation of Windows? XP.

Two things are needed here, just a bit of old technology, an ink pen and a piece of paper to write down any special settings that might have to be changed back after the repair-installation is completed.

Please Note: Performing a "Repair Installation" in this manner should not delete any Personal Files, it should 'repair' the core of the installation but to be safe with your data you should follow the next two paragraphs.

You might have to remove the hard drive from this computer and install it in another computer as a slave drive and after it is able to be accessed by Windows on that computer you will have to manually backup all of your important data that you have to another media like CD-R's, DVD or external hard drive. Then when this is done return it to the original computer as a master drive on the primary IDE cable. and do the following:


The details that follow require an above-average understanding of the technical topics involved. If you do not understand the Registry material presented here, either find a techn... Read more

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The computer constantly freezes and I often wake up in the morning with the computer completly off.
I have been trying to research what it could be and this is what Ive tried.

I have reinstalled windows. Did nothing to solve these problems.

I checked the BIOS for an idle switch off option. Couldnt find one.

I had a device (audio) problem which I uninstalled. I thought it couldve been a driver problem. Didn't solve anything...

I checked the voltage. All seems around what it should be. I have an Omni 400W.

I've opened up the case to assist in cooling. Did nothing.

I checked fans. CPU and power supply fans are working.

Ive downloaded Speedfan. I dont know what temp1,2,3 and HD0 are excatly but the HD0 is at a constant 53 with a flame. With temp 1,2,3 all staying roughly under 50. Only temp 2 is under 30.
Also it says that fan 2,3 are 0RPM. Im not sure what they would be. But like I said I have checked and the 2 fans I know of are working.

Any help would be great. thanks.

Answer:Unknown Freezing & Shutting down problems

Just today its got 1000X more serious. I can barely use the computer at all now with out it crashing or freezing! Please any help or suggestions would be greatly appreciated!

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Iím new at this so please forgive any blunders I may make.
I have a Dell Inspiron 1525 using Vista. The other day my wife spilled a cup of coffee on it. (We wonít go into that!) I removed the back panel and using a hair dryer (without the heating element) I spent a few hours trying to make sure that I got all the dampness out. I then let is sit overnight to be sure. I booted it up and it went all the way to the main screen and then died, then rebooted on itís own. Again it got to the main screen and rebooted. This time I hit f8 and tried rebooting it in the safe mode (w/networking). It booted completely and everything appears to work fine. I restarted it normally, but again it shut down / rebooted as soon as the main screen appeared. I restored the system back as far as the restore files went, but it still wouldnít run in the normal mode. I then restored it back to factory new, but still the same problem.
When the system is in the safe mode, the wifi card works, the sound works, the video appears to work OK. I think that either a driver or a device is not loading correctly. Iíve run the rtbtlog.txt at startup, but I donít understand the information that itís giving me. I can send this file to someone if they want. I seem to remember some way of booting the computer where you could load the drivers, devices, and software one at a time to find which one was causing you the problems, but donít remember how to do it.
Thanks ahead of time for every ones help
Tech S... Read more

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Hello all,
I'm having major problems with my pc all of a sudden. Using WinXP Pro 64 bit, pc started to slow down suddenly, would shut down unexpectedly and start up, if it happens at all is 5 minutes or more. PC tech was out, installed Malwarebytes and found some malware, supposedly took care of it and the next day it was all back. Here is my hijack log, what other info do you need to help me find out what is going on here?
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 7:32:19 AM, on 6/24/2009
Platform: Windows 2003 SP2 (WinNT 5.02.3790)
MSIE: Internet Explorer v7.00 (7.00.6000.16574)
Boot mode: Normal

Running processes:
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\Program Files\Alwil Software\Avast4\ashServ.exe
C:\Program Files (x86)\Raxco\PerfectDisk\PDAgent.exe
C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
C:\Program Files (x86)\Raxco\PerfectDisk\PDEngine.exe
C:\Program Files (x86)\Calendarscope\cs.exe
C:\Program Files (x86)\Trend Micro\HijackThis\HijackThis.exe
C:\Program Files (x86)\Mozilla Firefox\firefox.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page =
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank
R1 - ... Read more

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I first noticed that something might be wrong when it began taking much longer for windows to load. Then, when i would turn my computer off it would tell me there was a problem ending a specific file and have the little window with the option to "end now" or quit i think. Some of these files were SynTPEnh.exe, Font capture, and DDE server. also ccsvchst i think among some others. Recently I've been getting these random messages that programs have been automatically installed and my system will automatically reboot in a set amount of time (usually about 15 minutes) and gives me the option to restart later and then brings up the message a few minutes later when i choose this. I searched my task manager and compared it an online list and have found that i think i have processes on there that should not be. such as LSASS.EXE, WINLOGON.EXE, some attached to SVCHOST.EXE, CRSS.EXE, and others. I may be wrong because in the processes they were all caps like that, but on the list ones such as crss.exe were lower case. I don't really know. I've never had any experience in dealing with these things because i'm usually very careful and don't file share or do other activities where there is a high risk to pick these things up, but i guess it's my time. lol Thank you very much for the service you provide and the knowledge you have. The rest of us would be lost without help from people like you!DDS (Ver_09-01-18.01) - FAT32x86 Run by Rosita at 1:57:04.40 on Wed 01/21/... Read more

Answer:problems starting and shutting down windows

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a description of your problem, along with any steps you may have performed so far.Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.If you have already posted a DDS log, please do so again, as your situation may have changed. Use the 'Add Reply' and add the new log to this thread. Also please explain your problem as fully as possible. Each little detail will help in getting your system cleaned up and functional again.Thanks and again sorry for the delay.We need to see some information about what is happening in your machine. Please perform the following scans:Please download Malwarebytes Anti-Malware and save it to your desktop.alternate download link 1alternate download link 2Make sure you are connected to the Internet.Double-click on mba... Read more

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HiI am running windows me and internet explorer 6, every time i go to shut down the computer the following error message appears:Explorer has caused an error in unknown> and needs to shut down. Explorer will now close.Can anyone please help me to solve this problem.Thanks in advance

Answer:Internet Explorer - problems with shutting down

Try click here

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I was hoping for some advice as having real problems with Internet Explorer. I have a relatively new pc. bought in Sept. Its a HP Pavillion 23 all in one running Windows 8. Its been fine until about a week ago and now IE is playing up so much I can't use it anymore. I've moved to Chrome which seems fine but wanted to try and find out what's up with IE. It opens fine and I can view some pages but as soon as I type in google search it says a problem occurred and needs to close the page. It restarts and then it happens again. It happened on Ebay today and while I was browsing my pictures to choose a photo while in Ebay. It just seems to encounter errors on pages constantly, particularly google search. It's version 11 and says no updates are due. I've run a malware and spyware check and have avast running but nothing detected virus wise.

Answer:Problems with Internet Explorer, keeps shutting down

Some suggestions from Microsoft Click Here it sounds as if it could be one of your add-ons especially as it is OK with Chrome.

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