Computer Support Forum

Outlook 2007 "Microsoft Office Outlook has stopped working"

Question: Outlook 2007 "Microsoft Office Outlook has stopped working"

I'm getting: "A problem cause the program to stop working correctly. Windows will close the program and notify you if a solution is available". This happens within minutes of starting Outlook (in the non-safe mode)

Outlook works in safe mode.
I cannot turn off the addins.... see attached
Also attached is a snapshot from the event viewer...
Thank you
Running Windows 7 Home Premium Edition (64 bit) SP1
Computer: Dell XPS 435T/9000
Microsoft Office Professional Plus 2007

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Preferred Solution: Outlook 2007 "Microsoft Office Outlook has stopped working"

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

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Answer: Outlook 2007 "Microsoft Office Outlook has stopped working"

since when are you getting this error. have you tried a repair install from control panel >add/remove programs. you can also let this tool "microsoft office diagnostics" check for errors & fixes.

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Am running windows vista home premium with office 2007 professional installed.

About a month or two ago, I've noticed that whenever I close outlook, i get an error message:

"outlook has stopped working"

Everything seems to work fine otherwise, but this is a little annoying and I'm wondering if there's any way to either fix the problem or turn the error warning off.


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Hi guys,

I have got a laptop with a fresh instal of W7 Pro x64 on it. When I try to install Office 2007 Enterprise or Office Pro Plus 2010 on it the setup tries to start but then crashes with "Microsoft Office Setup has stopped working". This occurs when it actually tries to install, I can go through entering CD key, choosing install location and what to install no problem.

I have tried installing from a downloaded ISO as well in case the disks were in bad condition but exactly the same issue occured.

Any help much appreciated.

Answer:"Microsoft Office Setup has stopped working" 2007/2010 on Windows 7

Is the install 64x or 84x?

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Today I noticed that MS PPT would not open an e-mail attachment. It gave a message MS Office PPT has stopped working... I tried opening MS Word, same fault. Ran MS Office Tools Diagnostics and could not find any problems. Clicking on further help button yielded a Internet explorer can not connect to web site... I have a good connection with everything else. I then uninstalled MS Office Pro 2007, then reinstalled. Unfortunately even after upload of Office SP2, when I try to open Word, Excell or Power Point, I again get the "has stopped working correctly..." message. What should I do now?

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I installed a MSI MS-3871 WLAN 802.11b/g/n 1T1R+BT2.1 EDR Combo Slim Module on my Intel DX58SO running Win 7 Pro x64 and MS Office Pro 2007.

Desktop Boards — Wireless LAN (WiFi) and Bluetooth* module

The software/drivers for the module added Bluetooth features to the Office 2007 applications.

Every time I reply to an email for the first time, I get the following pop-up error box:

Custom UI Runtime Error in Send to Bluetooth

Error found in Custom UI XML of "Send to Bluetooth":
Line: 1
Column: 143
Error Code 0x8000405
Failed to find Office control by ID
ID: FileSendMenu

Two buttons: OK & OK to All

I can disable the pop-up error box by unchecking "Show add-in user interface errors" under "In all Microsoft Office Programs:" in Tools/Options/"Other" Tab/"Advanced Options..." button.

I'd like to know if there is a solution for this issue other than turning off the notification of the add-in user interface error?

How do I troubleshoot this issue?

I have the latest drivers installed. The drivers for the Bluetooth side of the module are from Motorola and the drivers for the WLAN 802.11bgn side of the module are from Ralink.

Bluetooth Devices:

Bluetooth 2.1+EDR USB Device

Driver Provider: Motorola, Inc., Driver Date: 22-Nov-10, Driver Version:

Network adapters:

802.11bgn 1T1R Wireless Adapter

Driver Provider: Ralink, Driver Date: 27-Jul-10, Driver ... Read more

Answer:Office 2007 Outlook "Send to Bluetooth" Error

This issue is resolve for now. The problem is a Bluetooth driver that causes issues with MS Office as well. See the link below for more details:

Word 2007 Copy and Paste Issue

In addition to disabling the "Show Add-In user interface errors" option as described in post 1, you can disable the "Send to Bluetooth" feature under Tools/Trust Center/Add-Ins/Manage: COM Add-ins (drop down menu and click "Go")/uncheck "Send to Bluetooth."

With Win 7, you need to right click the application exe file, select "Properties"/Compatibility and check the box to run the program as an administrator to be able to uncheck the "Send to Bluetooth" options in all the Office applications.


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I can't open any messages, opened or unopened. I have tried "repairing" Office 2013--both the quick and full repair--to no avail. 
I can send email I can open my email on my phone. And I can use Outlook Web Access to access a Microsoft account.

But I can't open it on my computer. Using Windows 8.1 HELP!!!

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It was working fine until today. System restore, rebuilding profiles and none of the Vista fixes seem to work! Any suggestions would be greatly appreciated.

build 7127 64 bit
offfice 2007

Answer:"Cannot start Microsoft Office Outlook, Unable to open"

What version of Outlook are you running?

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I just spent 2 days tearing my hair out on a problem with Outlook 2007.
Aside from it crashing sporatically ever since it was installed, it finally stopped working with Vista telling me that "outlook has stopped working" and closes the app.

With all the research I did on the web, the proposed solutions were to:
1. scan the ost and pst files and repair any errors (scanpst scanost, included apps with outlook)
2. turn off DEP
3. remove installed add-ons for Outlook
4. run Office diags

I did all the above and nothing helped with the problem, so after finding out that there was a sync problem with exchange server, I wanted to detail this somewhere on a forum for others to know about. once I took out the exchange account, and used a pop account it worked again, but of course I don't have the features of exchange...bummer.

here is basically what I wrote to MS...

There is a problem with Outlook 2007 that crashes when connected to exchange server 2k3. I have the latest version of Outlook installed 12.0.6014.5000.

The application would terminate when attempting to sync with the exchange server. "microsoft office outlook has stopped working" would appear and then outlook is terminated.

OST was reset but did not fix the problem.
OST was also scanned for errors but did not fix the problem.

once the exchange account was deleted and I setup a pop account , Outlook worked fine.

Outlook had worked with exchange up till a few days ago, there were a fe... Read more

Answer:outlook has stopped working - office 2007

I was pleasantly surprised to get a response from a Microsoft engineer to help with this problem. The following gave me a fix for the problem.

"Your issue is known and we are tracking it to fix in a future SP. From what I can tell without stepping through the code is that it appears to be a corrupted view. To work around a corrupted view you can launch outlook from the command prompt as “outlook /cleanviews” using the profile that is having problems. The cleanviews switch will wipe ALL custom views in your mailbox so you will only want to boot that way once. See more info at"

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Hey gang, I've got a big problem. I've got Outlook 2002 on Windows Vista. Sometimes when I send out emails as soon as I hit send, Outlook will pop up with a message that says, "Outlook has stopped working, Windows is looking for a solution." The solution it gives me is to upgrade. I would hope that just because I'm using an older Outlook that it wouldn't screw me over like that. What can I do? The problem seems to happen randomly but when it does it happens over and over and over again. HELP!

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Today when I tried opening a MS Powerpoint attachment sent to me by email, I got the following message: MS Office power point has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution ios available.
When I try opening Word or Excel, I get the same message.
I have run MS Office diagnostics which found nothing. But when I press the button to get help from web, I get a: IE can not open Webpage, the server is down or you have lost your connection. (My connection seems to be fine)
I have done an uninstall, reinstall, update thru SP2, and a windows update. When I try opening something in office, I get the same message.

I did the HJT program as follows:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 3:21:01 PM, on 8/22/2009
Platform: Windows Vista SP2 (WinNT 6.00.1906)
MSIE: Internet Explorer v8.00 (8.00.6001.18813)
Boot mode: Normal

Running processes:
C:\Program Files\Common Files\aol\1240537679\ee\aolsoftware.exe
C:\Program Files\Hp\HP Software Update\hpwuSchd2.exe
C:\Program Files\AVG\AVG8\avgtray.exe
C:\Program Files\Hp\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Program Files\AOL 9.1\waol.exe
C:\Program Files\Hp\Digital Imaging\bin\hpqste08.exe
C:\Progra... Read more

Answer:MS Office 2007 "Has stopped working...

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I'm getting the Program Has Stopped Working error dialog box when I try to launch MS Word, Excel, etc. and then the program closes. The programs will usually open successfully to a blank document or spreadsheet but then when I use a dropdown menu to try to open file, the dialog box appears and the program terminates. At first I thought malware was the problem so I posted in the MG malware, ran all the fixes that Chaslang recommended and Chaslang thinks my PC is clean of malware and that this is a software problem. The Malware thread is linked below.

Has anyone seen this problem and have any ideas? Am I looking at reinstalling the programs? I'm really worried that I will have to do an OS reinstall. That will cause me a ton of pain . . . .

Answer:Multiple "Program Has Stopped Working" Errors Outlook, Word, Excel, PP, Adobe, etc.

Re: Multiple "Program Has Stopped Working" Errors Outlook, Word, Excel, PP, Adobe, et

Had a similar problem, and the solution for me was to reinstall flash and shockwave. I narrowed it down to activex controls being messed up by an uninstaller. I think it removed some shared .dlls or registry keys when I unistalled a program. :-o

Have you run the repair feature of MS Office in add/remove programs?

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I recently upgraded to Office 2007 from Office 2003 and lost the ability to have the next email item opened after deleting or moving an item. I have enabled this feature (Tools -> Options -> Email Options), but there is no change. Both the "open the previous item" and "open the next item" features produce the same results (i.e. "return to the inbox"). Help??

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I have had Outlook 2007 installed for a while now and had no problem with it. Yesterday it stopped working and I cannot get it restarted. I get a message saying the file C:\Users\SteveBurns\AppData\Local\Microsoft\Outlook.pst cannot be opened.
I have been into the mail app file and tried repair and that came up saying it was working, but nothing is working.
I had this as part of Microsoft office package 2007.
Can someone help? I get all my mail sent through to this address.

Answer:Microsoft Outlook 2007 stopped working

The pst file is probably corrupted. Use scanpst see MS Support.
These threads often get spammers promoting pst repair tools. Ignore them.

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My organisation has just rolled out an Exchange 2007 Server.
I am a desktop support engineer for my unit. We are setting up access to the server through Outlook 2003.

A small number of Outlook 2003 users get this error message when they are using a .prf file to configure their clients.

"Your Exchange Server administrator has blocked the version of Outlook that you are using. Contact your administrator for assistance."

This is XP SP2 running Outlook 2003 (error occurs on Office, Office SP2 and Office SP3) connecting to Exchange 2007.

I have tried tried applying SP2 and SP3 to Office and completely reinstalling Office but it still occurs.

I am told by the Server Administrators that this is a local problem so I am not getting any help from them. I tend to believe them that it's not server side because I set one of the profiles up on two PCs next to eachother. On one it worked fine but on the other it had this error message. I could not see a difference in the two Outlook installations.
I have read this article here but a lot of the questions it asks and tests involve having administrator access over the server which I do not have.

Does anyone know of anything in the local Office installation that I do have control over that has been known to cause this?

All the best,


Answer:Solved: Outlook 2003/Exchange 2007 - "Your Version of Outlook has been blocked..."

Hi we managed to find the solution so I'm posting it here to help others.

We inherited a number of builds that were done by other companies. It appears these builds have in the past had previous versions of Office installed. This has resulted in registry keys lurking around from the old installs.

Once we removed these registry entries it worked.

Best way to do this that I could think of is to

1) Uninstall Office and then search the registry for any references to Outlook. You can do this using AML Free Registry Cleaner (which has a search function). Ignore any hits for Outlook Express you are only insterested in Office Outlook.

2) If this is the problem that you are having then you will find registry entries in HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\7.0 or 8.0 or 9.0 etc.

3) Delete any Outlook folders in the above tree. Onc eof the keys in the Outlook folder will be Version and this appears to be what is being read when the server asks what version you have.

4) Reinstall Office - it should now work.

All the best,


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Since yesterday, I have been receiving the above message when I close Outlook (the program otherwise functions normally).I had recently removed PC Tools Antivirus and replaced it with AVG Free antivirus, but I don't think that this is the cause of the problem. For the record, I have Office 2007 Professional, Vista Home Premium, ZoneAlarm, Advanced WindowsCare V2 Personal, and Acrobat 8.1.2.One thing that might be of use in solving the situation: I had previously noticed that 2 add-ins had been disactivated by Outlook -- one for unified messaging in MS Exchange, and the other for PDF files in Outlook -- and now the latter (pdfmoutlook.dll) is no longer disactivated. I don't know how to go about disactivating this driver again.I have already tried using the various fix options for Office and Outlook, but the problem persists.All suggestions welcomed.Florio

Answer:Microsoft Office Outlook has stopped working

I had a similar issue when I used AVG which has an email av function. After uninstalling AVG including all it's components using the AVG tool the problem stopped.

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Does anyone know if its possible to autofill the "from field" as a rule, when your in "another users /delegates" mailbox, so you dont have to add their address in the "from field"? (so it will autopopulate with their email address (and show "on behalf of")?
I hope this was clear.


Answer:Solved: outlook 2007 "from field" 'on behalf of" issue

No ... its not possible if the user has more than one delegate (that has added them with the applicable rule). from that point on, they will have to choose which person they want to add to "sent" on behalf of field.

However, If they have just one (one only) user who has added them with that permission (to send on behalf of), it will auto-populate with that user.

So, It does not matter even if they are "in" a specific users mailbox (and expect the "on behalf of" to auto fill with that users name). If they have more than one delegate that has added them with that permission, they will still have to choose which user the message will sent "on behalf of"

i figured this out by trail and error etc

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Please can you help?
How can you set up an email account in Office Outlook 2007 these days? I've tried using imap, exchange and the Outlook connector. I'd really appricate any help.

Answer:How can I setup an email account on Microsoft Office Outlook 2007?
This article, if you scroll down, shows how to do it for Outlook 2007. It was last reviewed/updated in November 2014, so should be up-to-date on what is needed.

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I've been banging my head on this one for a couple of days and need some help! Recently I tried to open Word and for the first time since installation,the Wind.installer pops up for a sec or two followed by the error message,"Error 1606" Could not access network location. Not a new error I've learned. I did the usual trouble shooting searches through my favorite resources and confirmed it was going to involve a trip to the registry.Seems simple enough...

Everything matched up except REG_EXPAND_SZ %USERPROFILE%\Recent ,so I created it and added it in. No joy!! All following keys were fine in the "Machine" area so.. I would very much appreciate any help on this one. Funny thing,my printer went offline at the same time .Couldn't reinstall that either.Then I remembered their interdependence.Just Realized Where I posted this.Sorry!

Answer:Microsoft Office Home/Student 2007 "Error 1606"


Microsoft Digital Image Pro 9
Microsoft Excel 2002 Standard Edition
Microsoft MapPoint 2002 Standard Edition
Microsoft Money 2005 Standard Edition
Microsoft Office Standard Edition 2003
Microsoft Office Small Business Edition 2003
Microsoft Office Access 2003
Microsoft Office PowerPoint 2003
Microsoft Office Professional Edition 2003
Microsoft Office Basic Edition 2003
Microsoft Office Publisher 2003
Microsoft Office XP Professional Edition
Microsoft Office XP Small Business Edition
Microsoft Office XP Standard Edition
Microsoft Office XP Developer Edition
Microsoft FrontPage 2002 Standard Edition
Microsoft PowerPoint 2002 Standard Edition
Microsoft Streets & Trips 2003 Standard Edition
Microsoft Picture It! Photo 2002 Standard Edition
Microsoft Office 2000 Premium Edition
Microsoft Outlook 2002 Standard Edition
Microsoft Office 2000 Professional Edition
Microsoft Office 2000 Standard Edition
Microsoft Office 2000 Small Business Edition
Microsoft Office 2000 Developer Edition
Microsoft Word 2002
Microsoft Access 2002 Standard Edition
Microsoft Excel 2000 Standard Edition
Microsoft FrontPage 2000 Standard Edition
Microsoft Outlook 2000 Standard Edition
Microsoft PowerPoint 2000 Standard Edition
Microsoft Word 2000

Your version does not follow these guidelines.
You may have to download the latest .NET Framework or Visual Basic runtime environments.
There is a chance you may need to reins... Read more

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I am desperately hoping that someone can help me with a problem I've got.

I have a range of values (daily financial figures) that are all made from formulas and external sources (other spreadsheets in the same document). None of these values have been directly entered, and the formulas behind them are quite complex. These values (one in each cell) are all read by a graph - however, for days in the future, the graph violently plummets as it's reading the cell values as "$0.00".

Can someone tell me how I can prevent the graph from showing the "$0.00" values? Is there a way to get it to ignore the cells with that value?

Answer:Getting A Graph In Microsoft Office Excel 2007 To Ignore "$0.00"

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My new laptop originally came with a trial for the 2007... I uninstalled that, and have been trying to uninstall the program listed as "activation assistant for the 2007 microsoft office suites" under the Add/Remove Programs option in Vista. However whenever i select the uninstall button I get an error saying "Microsoft Office 2007 must be installed before Microsoft Activation Assistant can be installed."

Anyone had a similar problem with a solution?

Answer:Solved: Remove "activation assistant for the 2007 microsoft office suites"

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The above patch fails to install with "Error Code: 0x80070643 "
I dont have Office 2007, I have office 2010.
I did a "Find solutions" option for this and got one option


Office 2003 Update fails to install with error 0x80070643
Followed the directions and my OSE service is not disabled.   In manual mode.


Answer:Failed install on "Security Update for Microsoft Office PowerPoint 2007 (KB2596764)"

The issue can occur if third party programs affect Microsoft Update service. I suggest temporarily turnning off UAC and manually install Office update to test the
issue. Sabrina
TechNet Community Support

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I borrowed this code from the Northwind database to use on an "Open" command off a list form. I used it in several databases and it was working find until one day I come in to work and it seems to have almost randomly quit working on just some of my databases. I am attaching a pdf. of screen shots to show how I used the code and the error messages. I'm really baffled. Oh - and a database that is getting this error message at my office works fine when I take it home on my external hard drive.

Answer:Access 2007 code stopped working (="[ID]=" & Nz([ID],0))

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Hi there,
Every time I turn on my computer the following message pops up shortly after windows loads: "Microsoft (C) Register Server has stopped working
A problem caused the application to stop working correctly. Windows will notify you if a solution is available".

If I press the "close" button it disappears but I have been doing this now every time I turn on my laptop for months and it's getting a bit annoying. I have searched the net for a solution but with no luck. It seems that people have come accross this message before but not on startup. Any help would be much appreciated. I am running Vista Home Premium on a HP Pavillion dv2000. Cheers


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I know this issue has been brought up before, but I am unable to solve the problem following the below solution -

Index - Windows Search Service

I am using a Vista Home Premium 64 bit computer, and when I try to do this solution the computer tells me that I am unable to get access to the folder C:\ProgramData\Microsoft\Search\Data\Applications\Windows. It says "You don't currently have access to this folder", and when I click "Continue for access" nothing happens.

This problem is plaguing me and I would love to have it resolved.

Thank you for helping.

Answer:"Microsoft Windows Search Indexer Stopped Working" Issues

Although this is for a file, use it to take ownership of the folder: Take Ownership of file

If other problems occur, then I'd have to wonder if you're infected.
Try this:

Please run one of these free, independent online malware scans to ensure that your current protection hasn't been compromised: Free Online AntiMalware Resources (read the details at the link)
There are also free, bootable antivirus disks at this link: Free Online AntiMalware Resources - Bootable Disks

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Hi, I'm using Windows 7 64-bit, Office Home and Student 2010.

Over the past week, everytime I open a word document, Word stops working after a while. It becomes 'unresponsive', then a pop-up appears at the system tray stating:

"Internet connection was lost. Check your Internet connection to resume downloading Microsoft Office."

The problem only occurs with Word, not with Excel nor with PowerPoint.

Please can someone help?? Thank you!!

Answer:Microsoft Word 2010 "winword.exe has stopped working"

Try doing a repair of Office, by doing the following:

Repair your Office programs
Click Start > Control Panel > Programs and Features.
Click the Office program you want to repair, and then click Change.
Click Repair > Continue. You might need to restart your computer after the repair is complete.


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Feel free to move the thread if it's on the wrong section.

So, now when I start my computer, after some minutes I always get this error message:

I don't know where it's coming from. I checked my control panel and I didn't find anything related to bing installed there.

I'd like to know a way to make this message stop appearing. Can someone help me?

Answer:"Microsoft Bing Service has stopped working" (error)

Look in Programs and Features.

Uninstall items with Bing in the name.

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Dear ExpertsI tried to export AutoComplete Contacts from an old PC that has windows XP / Outlook 2007to a new PC that has windows 7 / outlook 2010, but it seems I couldn't get it work.I followed instructions in the links below new PC Outlook 2010 profile name is : Test not OutlookOn new PC Outlook 2010 Data file name is : outlook.pstlocation for this data file isC:\Users\%username%\Appdata\Local\Microsoft\OutlookName of the autocomplete file on old PC is Outlook.NK2On the new PC I renamed it to Test.NK2 to match the Outlook 2010 profile name.I located it in this path :C:\Users\%username%\Appdata\Roaming\Microsoft\OutlookI don't what I am missing ??On the new computer why does the path for the outlook 2010 profile is different from the path of Test.NK2 ??Thanks

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On my Dell Studio 1535 I am running Vista Ultimate 32bit. Recently a message box has been popping up randomly (even when no programs are open) which is titled: "Microsoft sync center has stopped working" and reads: "A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available. Close Program". How can I stop this annoyance? Thanks for your help.

Answer:"Microsoft sync center has stopped working"

Hello aledm,
Welcome to the Vista Forum.
Refer to the link below for the answer to your question.
Sync Center: frequently asked questions - Windows Vista Help

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i have never tried using windows sync center, never opened it (until i tried digging around for anwsers), etc.. etc.. but every now and then, seemingly spontaneously (but mostly when using windows explorer/firefox/anything at all) i'd get the dialog "Microsoft Sync Center has stopped working".

and that's all. no changes, no advice, no error reporting, no diagnosis, no nothing, doesn't do anything, doesn't stop anything, the only interference is having to deal with the dialog each time (can happen several times in a sitting).

i've searched these forums and google, but most advice is for people TRYING to sync things using this software, i'm NOT TRYING to sync anything! i have not found a hotfix/kb-update or anything, but i have found thousands of unhappy vista users with this particular software.... perhaps Micro$oft should release a patch/hotfix asap to resolve these issues??

is there anything i can do to prevent these annoying dialogs popping up all the time? i've tried downloading and installing Windows Mobile Device Center 6.1 just today (the .exe was called drvupdate-x86) so i thought it might resolve the issue by installing most up-to-date-drivers but it seems to be a completely different software package, which also doesn't seem to do anything (out of curiosity i enabled bluetooth on both my vista machine and my nokia 6300 - nokia PC suite recognised it and connected with it, which MS-vista struggled (and failed) to find appropriate drivers).

i don't need t... Read more

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Microsoft Word 2007 states "Microsoft Office Word Has Stopped Working" whenever i tried to open the  word file with following error:

Problem Event Name: APPCRASH
Application Name: WINWORD.EXE
Application Version: 12.0.4518.1014
Application Timestamp: 45428028
Fault Module Name: WINWORD.EXE
Fault Module Version: 12.0.4518.1014
Fault Module Timestamp: 45428028
Exception Code: 80000003
Exception Offset: 00057e87
OS Version: 6.1.7601.
Locale ID: 1033
Additional Information 1: 761b
Additional Information 2: 761bb02383f0f05ad225973b43ea9f9d
Additional Information 3: c1cf
Additional Information 4: c1cf2a3aa0b029d3ecc0cf69286c1007

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Hi all. I recently installed Microsoft Office 2010 Professional on my new rig. Suddenly, without warning, Microsoft Word will no longer open. I receive this message:

"Microsoft Word has stopped working"

When I click :View Problem Details, there is a shipload of info there.

What can I do? I desperately need Microsoft Office to work for me [I am a teacher].

Please help me if you can. I took some screen shots of the messages.



Answer:"Microsoft Word has stopped working" message

Have you tried to repair it?

Repair or remove Office 2010 - Excel - Microsoft Office

Have you tried to uninstall the suite and reinstall it?

6 more replies
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I am hoping that someone can help me with what may be a complex question.

I have a spreadsheet, similar to the demonstration file I have attached. In it, there are a range of columns. One set of columns (A - D), shows a list of numbers that are references to items in a store, and it also shows their location in the store, so it acts as a floor-plan. The next column (E) lists those items again to show the dollar amount that those items have produced in total sales (F).

So, what I'd like to do is to add a conditional formatting to show me the "cold" and "hot" spots on the floor-plan so I can see where sales are most concentrated. I would assume that this would be done with a colour scale (using the range of values in column F to work itself out)?

Either way, the figures in column F would change weekly, so the relevant cells in columns A - D would need to automatically change when they're matching cells in column E - F change.

I hope this makes sense, as it's difficult to explain, but any help that someone could provide would be greatly appreciated.

Answer:Solved: Creating Cell "Cold" And "Hot" Spots Based On Values In Microsoft Excel 2007

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I have Googled till I'm blue in the face. Looked at a thread here and changed registry settings but still cannot seem to change the default save as folder in Outlook 2007 on an XP system.

I want to change the default "My Documents" folder to an external hard drive. How can this be done?

Thank you.

Answer:Solved: Changing default "save as" folder in Outlook 2007

This article from Microsoft might help:

Good luck!

3 more replies
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Please help. I have seen a few post about this error but nothing I have tried has helped.

Each time I open outlook a balloon pops up my task bar with the following message:

Microsoft Office Outlook
A data file did not close properly the last time it was used and is being
checked for problems. Performance might be affected while the check is in

Then the message quickly dissapears before you can even read it properly and outlook closes automatically.

Answer:"A data file did not close properly" when Outlook 2007 is opened

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I have a user who gets insufficient resources errors at random times during the day.

browsing to her network drives, causes this error. The drive is not displayed.
Printing causes this error. The document does not print
She basically, can't do anything.
The system has 2gb of memory, not a ton, but taskmgr shows there is lots of room there, CPU usage also isn't high.
Programs usually running are
Autocad 2008
Outlook 2007
and random programs.
pdf documents in Acrobat Pro
Internet Explorer 8

I close out Outlook 2007, and the error goes away, she is able to print and continue as normal.
I open Outlook 2007 back up, and she is running fine for a while.

I remember older versions of Office creating a memory leak, which was addressed in patches and service packs, but I didn't think a memory leak issue existed in 2007.
Anyone else seen this kind of behaviour, and if so, solutions?
Spyware, malware, virus free. No google toolbars or yahoo toolbars present.

Answer:Outlook 2007 causing "Insufficient system resources" error

What are the settings for the Swap file?

Can you post the complete error message as it appears on the screen?

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Hello - strange problem one of our users is having - when she picks up a draft email (she has previously prepared) then sends it, the email is recieved with the draft date, instead of the sending date. This means that the recipient cant see the new message (they will find it in listed as being recieved on the "draft" date). I have been unable to duplicate this error! Has anyone heard of this happening?
(Outlook 2007/Exchange 2007)
Any help very welcome!

Jon Morris
C&IT Services
Edinburgh Napier University

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I just completed some Windows Updates, and since that time, Outlook 2007 is not working properly. I can no longer receive email from my gmail account. I looked in the Account Settings and noticed that the "Account Type" pull-down menu is grayed out. Any ideas on how to fix this???

Answer:Outlook 2007 - "account type" grayed out after Windows Update

Nevermind - I just deleted the accounts and started fresh. That seems to have worked.

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I have Windows XP and am using Office 2007. A week ago my Outlook calendar started showing the wrong date. Today is showing as 11/13/09 and it's 11/19/09. My inbox is grouping my email in "Next week" (It should list it as "today"). All todays outgoing email is dated 11/13/09 on the receiver's end (so my clients don't think they've received it because their email program is filing it under 11/13/09. All incoming email has the right date on it. My sent file has the wrong date. This is bizarre! Please somebody help me.....

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Hello there,

Outlook 2007 Imap account can't get the new items synced in to its "Inbox" folder. Other imap folders are up to date. The problem is only with Inbox.

The newly arrived items on webmail's inbox are not appeared in my outlook's inbox. When I move it to any other folder on webmail, then it reflects in outlook. (I mean its only outlook's inbox that stopped syncing, while all other subscribed folders do)

The 'updating cached messages' task shows the count as per webmail's inbox count, but it wont actually update all of them. For eg, there are 1500 items in webmail's inbox & outlook's inbox has got just 1000, the task while running shows as 'updating cached messages x/1500' and once the count reaches 1000/1500, it ends.

When an item is deleted from outlook's inbox, it reflects on webmail & similarly when deleted on webmail, its deleted on outlook's inbox as well. The only thing is outlook inbox, which no longer receives new mail.

Have spent ample of time to identify the issue but no luck yet. There are 100+ systems in the network with same setup and this issue is observed in about 8-10 pcs as of now. When the account is reconfigured there is no issue. So the problem is linked to outlook profile or pst which we couldnt figure out & find a fix.

System Spec:
XP SP3 on core2duo with 4GB of Ram, Office 2007 Standard, Symantec Endpoint Protection.

Have anybody experienced this?
Appreciate your help!!


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Happening to a certain user, Outlook keeps forcing the user to "download" before opening the actual email and this only happens when the email has attachments. It does not download or open the attachments though. I made sure the Trust Settings are set to prompt before downloading anything.

Answer:Why does Outlook 2007 "download" before opening emails w/ attachments?

and what kind of email setup is this on?

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Have just upgraded to Outlook 2007. I am getting this message constantly that says ...

"Upgrading Multicolored For Follow-Up Flags to Color Categories..."

What is this? How do we stopped it?


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I often receive emails from my Pet Lover community that have images embedded in the body. I have a special email folder on my desktop into which I used to be able to download the pictures by selecting "view in browser" from my Outlook 2007 menu bar. Google Chrome would display all the images and I would download from there.

All of a sudden, when I select that command, all I get is text. It's almost as if I am looking at the source. I've uploaded a .doc file with the screen shot of what I get from that command.

Any help would be greatly appreciated. I know I could copy each and paste into Paint, then crop, save, etc., etc.. I simply don't have the time for all the extra steps.


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Hi -

I'm having some trouble with Outlook XP (2002) and Exchange 2007 and haven't been able to find a solution elsewhere.

Basically, I get a message when I try to log on telling me that the server is down or that there's a network problem. (The exact text is: "Unable to display the folder. Microsoft Outlook could not access the specified folder location. The Microsoft Exchange Server computer is not available. Either here are network problems or the Microsoft Exchange Server computer is down for maintenance.")

To get around this, I have to:

1) delete my mail account
2) re-create my mail account,
3) restart Outlook.

Going through this process will allow me to read my mail and access the calendar until I stop Outlook, at which time I need to go through this entire process again.

Another potential symptom of the problem is that if I put a name in as the exchange server in the mail setup window, this whole process doesn't work -- I actually have to put in the IP address. When I click "next" the address is replaced with the name (e.g., "EX03"), which might be related to why it doesn't work the next time I try to start Outlook).

Any help/suggestions would be greatly appreciated.


Answer:Solved: Outlook XP (2002) vs Exchange 2007 -- reports "not available"

Sounds like a DNS issue, for some reason it is having problems resolving the hostname to the IP. Make an entry if your HOSTS file for the server.

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When testing the account settings in Outlook, a pop up window keeps on alerting me to "Enter the Network Password". Cox technical personnel was not able to assist me solve the problem; even though, I have a Cox e-Mail account.

My system is Windows 7; and,
my e-Mail is MS Office 2007

Does anyone know how to get past this problem? Otherwise, I am unable to synchronize my e-Mail.

Thank you,

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Not sure how this happened all of a sudden, ... but here's the situation:

Using Windows Vista & Outlook 2007.

Built new machine about a month ago.
Installed Vista and Outlook 2003.
Then, upgraded to Outlook 2007 about 2 weeks ago.
Everything was working fine until yesterday.
Now, my CPU usage has been spiking a lot, and the system tray shows that Outlook is constantly "synchronizing folders."

I turned-off the RSS feed, and I am not connecting with an Exchange server (only POP3).

Any Ideas?

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Working on a fresh installation of Win7 Ultimate and Office 2007 Ultimate.

Got Outlook installed and setup with my mail accounts (this is the first time I'm using Outlook - moved from Thunderbird) and it synced with my phone and all seemed to be right with the world.

Then I tried to send an email message. It gives me the error: "the operation failed. an object cannot be found." and the message goes to the "Outlook" folder in the Personal Folders (even though I told it to send sent mail to another folder).

This is an GMail IMAP account in Outlook 2007. I've been googling and it might have something to do with Offline Address Books, but the instructions for rebuilding them are to open Exchange Service Manager or something like that... I don't have that.

Can someone help me out on this issue? If I can't send mail, obviously that's a killer, but I'd really like to use Outlook because I have a WinMo phone and need to sync the calendar and tasks and so on.


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Not sure how this happened all of a sudden, ... but here's the situation:

Using Windows Vista & Outlook 2007.

Built new machine about a month ago.
Installed Vista and Outlook 2003.
Then, upgraded to Outlook 2007 about 2 weeks ago.
Everything was working fine until yesterday.
Now, my CPU usage has been spiking a lot, and the system tray shows that Outlook is constantly "synchronizing folders."

I turned-off the RSS feed, and I am not connecting with an Exchange server (only POP3).

Any Ideas?
Is this a Vista problem? ... Outlook?

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Hi everybody,

I have a problem and was wondering if any of you experts would be able to help me please?

I'm using Outlook 2007 at work and each day when I log in I have two problems:

1. "Press CTRL+ENTER to send messages" under tools\options\email options\advanced email options is unchecked (even though I've checked it myself the day before)


2. When I click on calendar, somebody elses calendar opens and the check to show 'My Calendar' has been removed.

These aren't deal breakers but they annoy me every day!!

Can anybody help me please? :cry

Answer:"Press CTRL+ENTER to send messages" unchecks every day on Outlook 2007

are you linked to a network server at work

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Hi I run Windows Vista Home Premium and Outlook 2007. I've set up POP3 access for Gmail and to download mail from (an Australian ISP). Initial setup was fine and I can send test messages to myself.

Recently I've had trouble sending (but not receiving) email via Outlook. The following error message is shown:

Sending' reported error (0x80042109) : 'Outlook cannot connect to your outgoing (SMTP) email server. If you continue to receive this message, contact your server administrator or Internet Service Provider (ISP).

This message occurs for both my email accounts.

If I reboot the computer, then sometimes the mail will be sent successfully. I've checked the "account settings" on Outlook- and they are exactly as those given by my ISP/Gmail. But when I click on "test account settings", the test message can't be sent.

What's going on?!

Answer:Outlook 2007 "Sending reported error"- can receive mail but can't send!!


Refer to the earlier query in this section dated 10th April under heading " OE suddenly asking for Logon Password" which shows possible ways of overcoming this . I reckon it's server problem as I had it re-occur a couple of days ago . My Mail is Btinternet which started rejecting my outward messages. I know that BT uses Yahoo so Isubstituted "" for "" ( OE/Tools/Accounts/Properties/Servers) and it immediately started working . So whatever the ISP says it IS their fault and somehow their systems start rejecting things for no valid reason .

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Hi -

Hoping you can help me. I need to set up an Outlook 2007 rule for marking all incoming mail as read, but it must reside on the exchange server.

The issue is that we need to ensure that all files that are incoming to this particular mailbox are marked as read to prevent them from repeatedly ftp'ing a file to an application server. This is an unmanned mailbox. I've read several forums that say the "Mark as Read" rule can only be set up client side.

Anyone know if that is correct? Or... have any suggestions?

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Outlook 2007 "Enter Network Password prompt" and wont retrieve emails. I have already deleted and reset the account & have changed ISP email password so we know it's the right PW, sort of at a loss right now. Any help greatly appreciated TY in advance.

Answer:Outlook 2007 "Enter Network Password prompt" and wont retrieve emails

Removing and setting the account back up was the right move. Some people swore a reboot was needed after this was done.

Just to be 100% on the password, try going to a web service like and see if you can retrieve your email. At least then you're sure the email and password are working just to eliminate the obvious.

I also read that if your mail servers settings are "" for example, remove the mail.

Are you accessing the mail from multiple devices? That can cause an issue.

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I belong to a large group that I send out emails to occasionally. Outlook 2007 on my Vista computer will not let me send to the whole group in one email. I have to split it into about 6 different emails to get it to go. When I was using Outlook 2000 on XP I did not have to do this. What setting can I use to force Outlook 2007 to accept all the addresses I want to enter so I just have to send my newsletter one time?

In a related question...Outlook 2007 will also hang up and not send the email to my group IF there is one email some where in the group that it does not like.
1) is there a way to force the email to go even if there is one bad address in the group and just bounce back an error message on the problem email?

2) Is there a way to make it tell me which email it has a problem with so I can manually remove it? Outlook Express will at least kick back a helpful error message and tell me what email address is causing a problem so I can just remove that name to make the email go to the rest of the people.

Thank you,

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When I get an email (such as a note from this forum to reply to a topic), sometimes I click and it is immediate (opens up a window or new tab and goes right there). Sometimes, I could click the same link in the same email and it could take nearly 30 seconds to pop up. What gives>?

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Strange that Outlook 2003 used to be able to search for and find a dollar sign. My folders are indexed correctly so that's not the issue. But Outlook 2007 just isn't able to search for this type of character it seems. However if you have found a way to do it, let me know I would appreciate it as I often need to do this type iof search.

Anyone else ever had this problem and had any luck figuring it out?

Answer:How to search for a Dollar Sign ("$") -Outlook 2007

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I'm trying to determine if there is a way to reset Outlook 2007 to a state where it has effectively never-EVER-not-even-ONCE been opened. The /firstrun switch is not sufficient. Removal of profiles from the mail applet in control doesn't actually make it like it's never been run either.

This is a domain environment and, when clicked the very first time, Outlook displays "Configuring Outlook Accounts" and then automatically jumps from there to requesting the user's full name and initials. No requests for settings, no "welcome", none of that.

I need Outlook to be in that state once again without having to completely re-install the OS and everything else from scratch just so Outlook has never actually been clicked on.

Is this possible? Any help is much appreciated....

Answer:TOTAL Outlook 2007 reset to "never been clicked"

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Hi all, first post here (great site)

Looking for help with the following problem:

Having a problem with some blank email's within Microsoft Outlook 2007 using exchange 2007, Within some of these messages, I can see the source and attachments with no problems. The messages can also be viewed within Outlook Web Access.

I have re-created the local outlook profile, switched to cached exchange mode, and have even re-installed outlook, and still having same problem. Have also tried disabling the local anti-virus on the machine (mcfee)

The messages can come from any place, either internal, or external to the company.

Any suggestions??? Thanks in advance. Jeremy

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I keep getting the "Enter Network Password" dialogue box when I try to send/recieive email in Outlook 2007. I have tried repairing the install, resinstalling, deleting and re setting up the user avvount and the registry edit from the link below.

Also, I have setup a remote desktop connection and it won't save the login password for he RDC. I was wondering if maybe these two problems were interreated.

The errore message says the following:
Authentication error has occured (code 0x507)
Remote Computer <IP Addr>

Then it loads the remote PC and I have to type in the password.

Answer:"Enter Network Password" Outlook 2007

is this your own outlook account or a works account!?

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New Dell 530 computer, new Office Pro package installed by Dell. Everything works pretty smoothly so far, but every time I open Outlook (not Outlook Express), I get a message "A data file did not close properly the last time it was used and is being checked for problems. Performance might be affected while the check is in progress." I can still check email, appointments, etc, but it works in the background and sometimes interferes with the keyboard or mouse. And if the program is open long enough, it reports a message "data file check complete." It's not a huge issue but is very annoying. Any ideas?

Answer:2007 Outlook "data file" message

Hello Judy. Here is an article that explains the error message and provides a resolution to prevent it from occurring again.

Hope that helps.

-- Goku

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Been searching for this one for a bit. Found loads on Blank Reading Pane however this is slightly different.

Have a home user who some messages are not displaying in the reading pane. These are mainly from Facebook and some various ones from their work colleagues.

When choosing reply message is also blank however selecting Office Button > Editor Options > Display > Hidden Text (checked) the message content appears.

Why then is the message content not visible in the main preview pane? These are just the simple message notifications such as from facebook.

Looked at fonts / mail format (tried all variences) to no avail.

Any help appreciated.


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We have a user who is trying to save an Outlook email (as a .msg), but when she tries to save, she gets the following error: "There is not enough free memory to run this program. Quit one or more programs, and then try again." Outlook is the only program she is running.

Note: The email she is having a problem saving was sent by a user outside our organization. When I had her try to save an email that I sent her from within our organization, it worked. It could it be that the sender used a different version of Outlook when creating their message...could that cause this error?


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URLs embedded in received messages in Outlook 2007 give the error "The system cannot find the file specified". If I cut and paste the URL into a browser, it works fine. The URL is apparently not being passed to the default browser (IceDragon). I tried making Opera the default browser, but that didn't help.

OS = Win7
Machine = Lenovo T510 with 4GB RAM

Any suggestions will be appreciated.

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When viewing the list of received messages, I see the date and subject collums; but not the "From" collum. The field chooser option opens; but, when I click on "From", everything in there is grayed out and I cannot add the From field.

Answer:Outlook 2007 Doesn't show the "From" field.

I finally figured it out. The "Field Chooser" item in the manus is misleading. It has nothing to do at all with changing the view of the fields columns.

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Hey all,

The basic problem I'm having is that Outlook 2007 is insisting on having two "default" PST files. It doesn't matter which PST files they are, but it insists on two of them--which results in two email inboxes, two calendars, etc. It's annoying and confusing. I've driven myself crazy looking for a fix, but nothing seems to help--I only ever manage to make things worse by screwing with accounts, files, etc. I've re-installed Office, I've tried deleting one of the files, I've tried re-creating my "mail" account with the same email address. If I add a new PST file, I can make it a default, but it just replaces one of the others--and then I'm still dealing with two total. For once, Google doesn't turn up anything--I can't find anyone who's had this same problem. The OS is Windows 7, 32-bit. The problem started when the PST file got moved around when I was switching out my office's old shared drive for a new one, if that's relevant.

I'd greatly, greatly appreciate any help. Thanks a ton in advance. Let me know if there's any information I should've given that I haven't. I can provide screen shots if that'd help anyone help me.

Answer:Outlook 2007 insists on two "default" PST files

Rename one of the .pst files. Now when you go back in delete whichever one you don't want. Alternatively, create a new Profile and give it a shot.

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WinXP Pro SP3 - Office 2007 - the owner of this PC uses both Outlook Express (OE) and Outlook for email. Why? Who knows. OE is working fine, but all incoming mail messages in Outlook are listed twice in the Inbox. Outgoing messages are sent just fine. I've never been a fan of Outlook (or OE for that matter) as it seems to be cumbersome and problematic (IMO rolleyes ). Anyway - I haven't had much success Googling this problem; I can't quite come up with the right set of serch terms.... so - why the heck are all incoming messages listed twice in the Outlook Inbox??? And how do I get it back to single listings?


Answer:Outlook 2007 - incoming emails are "doubled"

Googling 'duplicate messages in outlook' throws up quite a lot of results, though whether any will actually be of any use is ????????????

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This problem started out on one of the machines in my office, now it's happening on several of them.

Machine config:
- Outlook 2007
- POP account
- antivirus regularly running/updating/scanning

- User is running outlook like normal, then all the sudden Outlook gets stuck "Preparing to send / receive". Clicking the Send/Receive button does nothing, and it just sits there forever, apparently never actually making contact with the servers or doing anything at all.

My fix:
- I have to close down Outlook, but that's not enough.
- Open task manager, even though Outlook is closed, there is still an instance of it running on the machine.
- Manually close that extra instance, restart Outlook.

Then all the sudden it works, it sends and receives just fine. I thought the first user may have had a virus, but I've scanned ALL the machines in our office with Symantec Antivirus and nothing came up.

Also, this doesn't appear to ever happen on the two machines in the office who are running IMAP accounts.

Any help would be GREATLY appreciated!

Answer:Solved: Outlook 2007 stuck "preparing to send / receive". Requires manual task end.

nobody has any ideas? Should I include more details, like machine stats or something?

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I want to see the Japanese character for "replace" ?m into a dialog box, but I am seeing a simplified Chinese character instead.  The character is showing up as
I type this, but not when I submit it, so you probably do not know what character I mean.  Anyway, the Japanese character shows up in the body of an Outlook 2007 email, but the simplified Chinese character shows up on the subject line of the same email. 
Do you know what might be behind this and how to fix it?  Thanks.

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My system crashed recently and I have had to restore everything. I reinstalled Outlook 2007 and was able to restore my PST file from a backup I had using the genie backup product. All my files and folders are now restored.

When I click on the send/receive button, I get this message "The operation failed. An object could not be found"

I deleted my email setup account (I'm downloading from my att account) and re set it up using the instructions on the att site. I also ran the 'repair' function off the Office CD and did the Office diagnostics.

Any suggestions?

Answer:Solved: Outlook 2007 wont send/receive - error message "operation failed"

Can you give us the exact message.
Are you saying you did a clean install where you formatted and partitioned the drive?

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We've having problems getting the "Out of the Office" function to work. Well, it works just fine internally, but if someone outside our company sends any of our users that has "out of the office" function enabled an email he/she won't recieve the OOTO message.. It works just fine internally (ie I send a mail to another colleague that is away).

Could it be some setting on the Exchange server I've not discovered/I've overlooked?

Answer:Outlook 2000 and "Out of the Office" doesn't work externaly

Solved! My mistake. The "Allow out of office responses" wasn't turned on for some reason..

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My issue is with microsoft office pro plus.

This software is currently working on a windows 7 machine so not strictly for this forum.

The software interacts with a mail server belonging to my employer.

The issue is that i have dozens of emails which have attachments . Each attachment is a multi page pdf document.

I need to find a way of saving off all those attachments perhaps to an external drive so that they dont go missing/get lost hence why i cant just delete them.

Can anyone suggest a way forward please?

Answer:MS office pro plus-outlook...mailbox full,need to "save"attachments

See vbs here:

Office Space: Saving All the Attachments in Your Inbox

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I am going to be out of the office for a few days and would like to set my email account to auto reply that I am out of the office to any emails I get.
How can I set this up?
I am using Outlook Express 6.00 and I am on a network.
Thank You

Answer:Setting Outlook Express for "out of office" auto replies

To my knowledge, this feature is not available in Outlook Express. If it were, you would have to leave your machine online while you were gone.

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I would like to be able to suppress the Out of Office message for particular email addresses (like I could on Lotus Notes!), but cannot see a way to do this.

The need is especially useful for newsletters and other non-manned addresses, because the ooo message triggers an auto response from them which triggers another ooo from me.... well you get the picture.

I also have my home emails copied to my work Outlook account, and when I have the ooo message set, it triggers an ooo message to the sender - I may be out of the office, but not necessarily away from home!

Hope someone can help.

Answer:Outlook 2003 "Out of Office" message targeted suppression

Has this problem been solved?

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My issue is with microsoft office pro plus.

This software is currently working on a windows 7 machine so not strictly for this forum.

The software interacts with a mail server belonging to my employer.

The issue is that i have dozens of emails which have attachments . Each attachment is a multi page pdf document.

I need to find a way of saving off all those attachments perhaps to an external drive so that they dont go missing/get lost hence why i cant just delete them.

Can anyone suggest a way forward please?

Answer:MS office pro plus-outlook...mailbox full,need to "save"attachments

See vbs here:

Office Space: Saving All the Attachments in Your Inbox

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I have searched the net repeatedly looking for a fix to this issue. I seem to only get solutions for Office 2007/Win XP combinations or Vista/Office 2003 combinations but I need a solution for Office 2007 on a Vista system.


Task '[email protected] - Sending' reported error (0x8007000E) : 'Out of memory or system resources. Close some windows or programs and try again.'

Task '[email protected] - Receiving' reported error (0x8007000E) : 'Out of memory or system resources. Close some windows or programs and try again.'

What I have tried already:

Delete and recreate Outlook profileUninstall and re-install Office 2007 (cleaned all registry entries also)Used ScanPST.exe and ScanOST.exeDeleted all email accounts and re-added
I thought there might be a firewall issue since Windows Mail works fine but I found out that Windows Mail uses internet settings and not ports like Outlook.
This issue is driving me nuts since I used Windows Mail for about a week now and it's childsplay compared to Outlook!

I know my machine has the specs needed to run WAY more resource hungry apps:

Intel Quad Core Q6600 (2.40GHz)3GB RamMaxtor 300GB SATAII 7200RPM

I even killed all other apps besides Outlook and I still get the same issue.
Any help/feedback/counseling/therapy/bullets/bucket of water would be greatly appreciated


Answer:Outlook 2007 - 0x8007000E "Out of memory"...

Hi Bizsavvy,

what about this?

MAPI Advise() call returns 0x8007000E (E_OUTOFMEMORY)

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So, I set up a Windows 7 pc for my boss (who has been using XP since it came out) and to not completely lose him I installed Outlook 2007. Everything transferred over fine. The problem I am running into is that when he sends emails some of them are not reaching the recipients.

It is completely random and they are not getting hung up in the outbox they are indeed in the "sent" folder. I ran scanpst to no avail.

Any advice? Like I said the bulk of messages are going through it is just random ones that are not. It is indiscriminate whether there are attachments or who the recipient is.

Answer:Outlook 2007 "sent" mail NOT being received

If you resend one of the ones that fail, does it get to the recipient?

Do you get a bounce to any messages?

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When I click on FORWARD and then add the recipients email address(s) and then click SEND, the message happily goes to the OUTBOX and sits there forever!

Trying to re-forward it does not work and the only way is to copy the contents and paste to a new message and then away it goes quite happily.

Very annoying - wonder waht is causing this?

Answer:Cannot "forward" emails in Outlook 2007

What happens when you click on "send and receive" when a forwarded message is in the outbox?

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When running outlook 2007 on my Vista Home Basic, Acer Travelmate 5620, i get the following error:
"MSVCR80.dll was not found" and outlook will not open

i searched the net, and apparently its a problem native to those running office 2007, on acers with Norton. however, uninstalling Norton often doesnt help. I did however find the solution! (well it worked for me anywayz )

Open MS Word
Click on the Office Orb in the upper left of the screen
Click Word Options
Click Resources
Click Diagnose

MS Office will then run some scans and after about 5 minutes, the issue is corrected. Works very nicely.

It took me a long time to find this in Office 2007, but once I found it I figured that there is no better program to fix it then itself. Try it and you will be pleased, I have not had this issue since running this fix.

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I recently formatted my laptop and had to re configure my outlook. Ever since I did this I am getting the following error message in outlook whenever I want to reply or forward on emails: “The operation failed”.

I am using Windows Vista Business. A little help would be appreciated…. J

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I have an IBM T43 Centrino Laptop with 1.6 GHZ CPU, 512MB RAM, 60GB HD, 128MB on board video, with DVD/CDRW +-, running MS Windows XP Pro and MS Office 2003

I have followed all of the pre-posting scans and instructions....and will attach my hijack, panda, and bitdefender scan logs...

My problems just recently occured - in summary, my MS Office applications began to slow significantly - especially MS Outlook. It would be ok for about 30 seconds, and then the error message "not responding" would appear in the very top of the Window title would remain this way for a minute or two and then allow me to work, check email, change folders, etc for about another 30 seconds and then back to the "not responding". I did a detect and repair in the help drop down menu for office application along with scanning my system with adaware, spybot, WebRoot's Spysweeper. Also ran Norton anti-virus and Norton SystemWorks. Excel, Word, and Publisher seemed to be working ok but I still had a problem with Outlook basically freezing every couple of minutes or so. I tried to do a complete detect/repair, reinstall from the MS Office CD ROM but got the following error message:

Error 1406


I've never seen or received this error before and I was unable to proceed.

My computer seems to be working OK after the aformentioned scans that I conducted but I still susp... Read more

Answer:PC slow - primarily MS Office 2003 (Outlook repeatedly shows "not responding" status)

Welcome to MGs!

I doubt your problems with Outlook are related to malware. You do not show any major issues but you should delete the below:

C:\Documents and Settings\Mark Carey\My Documents\XP Wallpapers\KISS\600.exe

Also empty your Junk email folder where Panda detected the following:


Virus:W32/Sober.AH.worm!CME-681 Not disinfected Personal Folders\Junk E-mail\X-IMail-SPAM-Premium hi, ive a new mail address\[File-packed_dataInfo.exe]

I'm going to move this to the Software Forum as I do not think your problem with Outlook (or Office) is a malware issue.

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I will be out of my office for several weeks and although I will be able to leave Outlook running most of the time, I won't be able to access email, so I want to use an out of office message. However, I have never tried this using pop3 email and I can't figure out how to do this. I have looked at help inside of Outlook, but I can't seem to save my message as an Outlook template.

If anyone could set me up with some instructions I would appreciate it.

Thanks, Delta

Answer:Need "out of office" reply for Outlook using pop3 email?

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hi !

some office 2010 problems: when i try to view "Outlook Today" i get an error message:
"cannot display the folder. out of memory or system resources".

right-clicking on outlook today → data-file properties → home page,
the problem seems to bee that it changes from the default outlook.htm to

res://E:\Program Files\Microsoft Office\Office14\1033\OUTLWVW.DLL/

clicking on "Restore defaults" fixes it.

but the next time i start Outlook, or sometimes even if i just take a look at some inbox-folders and then go back to outlook today,
then it?s the same problem all over again.

i have used 2010 for a while, and never seen those problems before,
it all started a few days ago after i changed some other settings, only problem is that i can?t remember exactly what i did.

one weird thing is that the problems only seems to be with my user-account, if i use my admin-account everything works ok.

i have uninstalled 2010, used ccleaner to fix the registry, manually removed all office-related files from the users-folders,
then reinstalled 2010.

the problems are still there.

any ideas ?

Answer:Office 2010, "Outlook Today"-problems ?

Quote: Originally Posted by hackerman1

hi !

some office 2010 problems: when i try to view &quot;Outlook Today&quot; i get an error message:
&quot;cannot display the folder. out of memory or system resources&quot;.

right-clicking on outlook today → data-file properties → home page,
the problem seems to bee that it changes from the default outlook.htm to

res://E:\Program Files\Microsoft Office\Office14\1033\OUTLWVW.DLL/

clicking on &quot;Restore defaults&quot; fixes it.

but the next time i start Outlook, or sometimes even if i just take a look at some inbox-folders and then go back to outlook today,
then it?s the same problem all over again.

i have used 2010 for a while, and never seen those problems before,
it all started a few days ago after i changed some other settings, only problem is that i can?t remember exactly what i did.

one weird thing is that the problems only seems to be with my user-account, if i use my admin-account everything works ok.

i have uninstalled 2010, used ccleaner to fix the registry, manually removed all office-related files from the users-folders,
then reinstalled 2010.

the problems are still there.

any ideas ?


Try this command Start > Run > Outlook /resetnavpane see how it goes

Good Luck,

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“Microsoft word has stopped working”

This happens when:
Word 2007 is closed after working on a 2003 document
Word 2007 is closed after working on 2007 documents along with a 2003
document. Everything works fine until the last document is closed and word is
completely closed. And it does not matter whether it’s an 03 or 07 document.
Word 2007 closes correctly when working with only 2007 documents.

" I have the Sp1 update and have tried the MS Office Diagnostic Program with no results. I am running Vista Home Premium 32 bit version. Any help would be appreciated.

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Running Vista Ultimate (32 bit) on HP Media Center Desktop Unit (8100y). Each time system is booted up and Outlook 2007 is accessed for the first time, Microsoft Office 2007 begins to reconfigure itself. Neither canceling of the configuation process nor allowing the process to complete seems to have any apparent effect on subsequent operations.

Performed repair function on the Office application without any discernible effect. Any help in resolving this issue would be truly appreciated!

Answer:Starting Outlook 2007 causes Microsoft Office 2007 to reconfigure itself

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In Word and Excel, when you type "2000", the program automatically changes it to "2001". I have tried changing the regional date system to .../yyyy, with no avail. I have many workstations, and this is the only one with the problem. I also tried re-installing the program, but nothing seems to work.

Answer:Microsoft Office changing year "2000" to "2001"

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My friend is having a strange problem with their computer. They are using Windows XP Home Edition. After composing a new email in Outlook Express, and hitting the send button. The Install wizard pops up as if something is being installed on the computer, and then a second window pops up with a message (sorry I don't have the exact wording) relating to Microsoft Picture It! Stating that the file is located on a disc or other removable media. It's as if Microsoft Picture It! is attempting to install. All of these windows can be canceled and closed. The email will be sent as usual.

They are using Norton anti-virus software, which is up do date. We also ran Avast virus cleaner. The computer appears to be free of viruses. We tried reinstalling IE and OE, but it didn't help. I was thinking about unistalling both IE and OE, and then reinstalling to see if that would correct the problem.

What would cause something this weird? I have never run across anything like this before.

Any help would be greatly appreciated.


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Hello, I need some help. I cannot send or rec e-mail. When I open Outlook, a box pops up that is already populated with my info. It says "enter network password" It has my cable provided in the  server box then a user name box is next with my user name already in it, then the password box is next and already populated. I click OK and it goes away but comes right back. I know I have e-mail in there because I can check them remotely. I need some help and dont know where to turn. I did search this subject but I could not find any thing like this or how t0 fix it. Thanks

Answer:Microsoft Outlook "enter Network Password" box keeps popping up

Welcome aboard...Try here:

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I'm having this problem for last two weeks. Every time I receive this messages, outlook stops responding. It takes from 5 to 10 min to get it back on track. Did everything, I guess, possible with junk and spam filters, nothing stops this annoying spams to get to my in box folder. The messages look like one I attached; always with dashes and separated words like -M-eso-th-el-io-ma or -C-r-ed-it with no sender info and addressed to nobody. Please advise.

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In the last two days Microsoft Outlook has stopped responding from time to time. While it is non-responsive I get a popup window that says, "Contacting: \\\page...ion\1058373096. This may repeat 2-3 times then closes and Outlook is functional. I have never seen this before. Any suggestions on what it is or how to stop it?

Screenshot attached.

Answer:Microsoft Outlook Stops Responding "Contacting googleadservices"

Do you have a Google mail account?. You could try uninstalling your Google browser, then reboot your computer & reinstall Google again.

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All other functions work just fine. This hotlink failure occurs in email only. I now cannot open any hotlink within any email I receive. All was well until a few days ago when this hotlink failure began. Any help will be appreciated.The Outlook program is part of my Microsoft Office 2000, if this helps.Problem solved. Found the answer on this site as follows: Control Panel>Add/Remove Programs>set program access and defaults (Custom is normally highlighted) on custom>choose default web browser>pick the specific web browser you want (probably Internet Explorer)>OK.Worked perfectly. Thanks for all the help.

Answer:Microsoft Outlook hotlinks always give a "102" error message

Glad you found a solution...and Welcome to ComputerHope ! !

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i try to cut my outlook form C to D its stuck, after that i try to open my outlook, but its not working. it gives me message:
Cannot start Microsoft Outlook. Cannot open the Outlook window. the set of folders can't be opened. you don't have the permission required to access the file.

please help me, all my work on this email, and i need it.

Answer:Cannot start Microsoft Outlook. Cannot open the Outlook window."

Your post is not very clear, but the way I read it, it looks like you have cut your Outlook program on drive C & pasted it on drive D, is this correct?.
If this is the case can you try to reverse the procedure & put it back on drive C exactly where was before.. Moving a program from one drive to another can cause the system to lose its connection & cause problems.

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Tech Support Guy System Info Utility version
OS Version: Microsoft Windows 7 Ultimate , 32 bit
Processor: Intel(R) Core(TM)2 Duo CPU T5750 @ 2.00GHz, x64 Family 6 Model 15 Stepping 13
Processor Count: 2
RAM: 3070 Mb
Graphics Card: ATI Mobility Radeon HD 3400 Series, 256 Mb
Hard Drives: C: Total - 113859 MB, Free - 60738 MB; D: Total - 110275 MB, Free - 61717 MB;
Motherboard: Acer, Inc., Chapala , Not Applicable, LXAQB0X612826017F32500
Antivirus: AVG Internet Security, Updated and Enabled

For no apparent reason my version of MS Outlook has suddenly gone belly-up. All other apps. in Office work fine.
When I now try to open Outlook I receive the following "Cannot open your default email folders. The file C:\User\Maurice\AppData\Local\Microsoft\Outlook\Outlook.pst is not a personal folders file"

I have tried uninstalling and re-installing Office from the original disks a number of times, I have successfully installed this on another Win7 desktop computer partition and it works fine. I have attempted to follow the MS repair online notification for .pst but it doesn't seem to work (or maybe it is me that isn't working). Most frustrating. Any word by word suggestions greatly appreciated.

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I've just re-installed Office 2007 on Vista Ultimate x64, and when I imported the PST that I exported from Office 2003 (that was on my XP machine), it froze, and I had to use Task Manager to close it.

Now, when I open Office 2007, it just "freezes". I check task manager, and it's using 25% CPU resources (100% of one of the cores on my Phenom Quad). I can't click anything. I can't move the window around. Nothing. And it does not show "Not Responding" as is usual when a program crashes in Vista.

SCANPST shows no erros in the PST files.

How do I fix this?

Answer:Outlook 2007 "Freezes"

Out of curiosity, have you ever let it run just to see if it will sort itself out? (Oh, and in the text of the post, you mean Outlook, not Office, right?)

I had the issue with Outlook once when I had corrupted the file and it had to sort itself out. 2 minutes later, it was fine and the problem hasn't recurred.

Also, do you have all the Office updates (there have been quite few)?

If not, I'll look around for a few things. I wonder if they changed format from 2003 to 2007 so that they aren't really compatible. Or, maybe that's what's going on; some of the conversions can take awhile, especially if your file is big (think of how long it can take to convert a large .docx to .doc).

Anyway, if you could give me that information, I'll get to work on solving this one for you.

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