Computer Support Forum

cant install office 2010 x64. says I have 32 bit office but i dont

Question: cant install office 2010 x64. says I have 32 bit office but i dont

I had the beta installed (32 bit). Now I am installing the 64 bit version. When I ran setup it says that i have to uninstall all 32 bit versions of office. I went to the control panel and tried to uninstall, I select "Microsoft Office Professional Plus 2010" and click the "uninstall" button but nothing at all happens. So I downloaded "RevoUninstallerpro" to force the uninstall. I did that, uninstalled everything and all of the regestry files. THen i gave the computer the old restart. Went to install it again but same problem. Here is a screen shot of whats going on.

Here is a screen shot of the message....

Here is the installed programs on my comp... as you can see there is not office products on here..

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Preferred Solution: cant install office 2010 x64. says I have 32 bit office but i dont

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Answer: cant install office 2010 x64. says I have 32 bit office but i dont

There are still remnants use CCleaner.

What is your OS 32 or 64? If 32 you should use 32 office; not mix and match.

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Hi all. I hope i'm on a correct thread as this is for IdeaPad S serier netbook. Currently on Windows 7 Starter (netbook) that comes preloaded with MS Office Starter 2010. I do have a genuine MS Office 2003 which previous comes with my PC i bought many years ago. I'm wondering can i install it on top of the current MS Office Starter 2010 OR do i need to uninstall the preloaded MS Office Starter 2010 first? What if i would need the MS Office Starter 2010 again next time? I dare not to do it because i worry i will crash all the MS Office apps... Any idea? Thank you... 

Answer:Can install lower version of MS Office ontop of the preloaded MS Office Starter 2010?

Relating to the old version.  Do you have an Office cd or is it a part of a restore cd?  If the former you might be in luck, if the latter, probably not. Secondly, you may or may not be able to do what you want.  I would uninstall the starter first then install the older.  Even this you may be in for a problem.  I did a beta of 2010, then installed an older version and it took MS two days over the phone to get things straightened out and they did that by having me restore windows and that only worked for a few months.  in the process of this mess I found dozens of forums filled with people with the same problem I was having. For some reason the first newer install leaves something in the registry that - even though the older one installs right - makes the system think it needs to reinstall one of them and it will go through a long process of configuring etc. As to whether you can reinstall the 2010, again you would have to have a separate cd to do so unless you wanted to restore your entire drive and lose all yoiur stuff plus the older office. Others, my wife included on her computer, have had no problem going from one version to the other. One other fact.  If youi have an older version and install a 2010 version they can install as separate installs and work together or on ours it gave us the option of uninstalling the older portions of office that came on the new office.  (Wife had office pro older version, in... Read more

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On a different computer, I had a trial version of Office 365 installed. I purchased Office 2016 and uninstalled the trial 365 and installed Office 2016. However, Office 365 "remnants" mingled in with the Office 2016 installation and it was a mess getting it straightened out. Perhaps some profile type files, registry entries and who knows what else remain after the uninstall and found their way into the new installation.

Is there a way to absolutely remove everything associated with Office 2010 before I install Office 365.

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Today marks the official release date to retail stores for Office 2010 and with that Microsoft is launching a $80 Million Dollar Ad Campaign they are calling the Make it Great Campaign. The ad's will focus on selected people from the 9 million who Beta Tested Office 2010. Seventy percent of the ad's will be via online channels, with the rest spent on print ads and billboards.
With the ad's, Today, Microsoft is circulating a list of Reasons to Try Office 2010.
1. Outlook Social Connector, providing a ?people-centric view of e-mail?
2. Linked Notes in the OneNote note-taking program (enabling users to ?dock? OneNote to the side of the screen, take notes and map those notes in the presentation.
3. Sparklines in Excel which are charts that fit into a single cell to show a trend at a glance
4. Photo editing in Word
5. Video and broadcast capabilities in PowerPoint
6. Office Web Apps, which are the Webified versions of Word, Excel, PowerPoint and OneNote. Microsoft is beginning to roll out a new version of Hotmail today (Windows Live Wave 4 Hotmail) that allows users to share these Office Web Apps documents via Hotmail
7. A Ribbon you can personalize by adding often-used commands (or by collapsing it to take up less space)
With the release, Microsoft is focusing on getting users to upgrade from previous versions of Office including Office XP, Office 2003 and Office 2007
Check out the Make it Great site Microsoft Office 2010: Make It Great with Office 2010
Office 2... Read more

Answer:Microsoft launches $80Million Office 2010 Ad Campaign With todays Office 2010 Release

this time surprisingly,no office 2010 ultimate version like earlier..only upto professional plus..

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We are wanting to up-grade our current Office suite Office 2003 to either Office 2010 or Office 2013.  Our PC's are running Windows 7
I would just like to know what peoples opinions and advice is on this?

Answer:Up-grade from Office 2003 to Office 2010 or Office 2013

 I can't speak to Office 2013, but I've done numerous upgrades to Office through 2010.  When you install the new version, you have the option to keep the old version or just replace it.  Starting with Office 2007 the familiar menu bar has been replaced with the ribbons which take a lot of getting used to for folks used to older versions.  There's a little program called UbitMenu that will add most of the menu bar functions back in the 2007 and 2010 versions that a lot of folks find helpful.  If you do opt to have two different versions installed at the same time, what happens is that when you switch from one to the other, it goes through a juggling act that takes a minute or so.  It's a bit of a pain, but if you need it, it could be a convenience.
Good luck.

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So, I'll be reimaging my PC shortly to Win7 64 bit, and I am just not certain if I'll be able to re-use my Office 2010 key once the new image is applied and the PC is ready to go. Any one else done this? I'm not 100 percent on how these keys are tracked, and the best way to do this. Thanks for any suggestions!

Answer:Laying down new image, dont want to ruin current Office 2010 key

I found this article, so I'd think I could get a backup copy made using my current key and save it to an external hard drive or email. Does anyone see why this wouldnt work with a completely new Windows 7 image?

Microsoft Office 2010 backup frequently asked questions - Products -

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Windws 10 x64 is Offering me 4 Office 2010 updates: KB2553347, 4011188, 4011055, 2553338.

The catch is, I don't have Office 2010 installed.

I have been running Office 2016 (via Office 365) since it was released.

Answer:Office 2010 Updates Offered but Office 2010 Not Installed

May try this information:

I did install the updates and they do not seem to have any effect on Office 2016 Insiders version on my system.

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I don't know if maybe I'm the only one who runs into this problem or if it happens to a lot of people, but it seems to come up a lot for me.

I have had this issue on many computers but right now I am setting up an old Dell Latitude E5510 for an employee and I have reformatted, installed all drivers, and programs needed. I installed Office 2007, because this employee won't really be using the computer much.

I start up Windows Updates today and it has me downloading 3 updates for Windows 2010. This computer had Office 2010 on it before it was reformatted. Is it still sensing Office 2010 buried somewhere in the files and that's why it's asking me to install updates for it? Does Office 2007 use updates that are also made for 2010(and are only labled 2010)? Anyone have any ideas? I don't believe it's hurting anything, but I am curious!


Answer:Find Office 2010 Updates, When Office 2010 Isn't Installed?

I get those type of updates for my Office 2003. There are some later updates that can be applicable. For example, I installed a converter that lets me open later MSWord formats (2003 is doc) and now I get updates for later Office versions.

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It seems that there may be a problem in Office 2010. I just installed it to the standard MS default/recommended settings .........all looked good...used Word great..until I use Excel and each time I try to use excel it sets off an 'Office Configuration' screen which I can not take a few minutes and then loads OK. I tried to launch it from the installed prgrams icon but there is no files on 'start in' etc..I tied to create a shortcut to the desktop from the excel.exe file and get the same reconfigure seem that somehow I don't have either permissions or I have a corrupt install..all Office suite works eventually Anyone know how to fix it..please?

Answer:Office 2010 Pro Plus Win7 x 64 Excel reconfigures Office 2010

Have you ever had a previous version of Office on this copy of win7?

Do you have any component of a previous office suite installed still

I have seen this in the past with Viso that was due to remnents of an earlier trial remaining on disk and in the registry.

I also found that if I cancelled the configuration screen the Viso would load without problems without the need to wait for completion.

There are some rather involved solution stems on Microsoft website - cannot find them at the present but will try to look for them.

The problem was that I could never get the removal steps to actually cure the issue and I put up with the error until my next re-install of Win7, which was not to long in the case of that system

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My beta expired so I uninstalled the beta. I restarted and tried to install the trial but I get this error.

Error 25004. The product key you entered cannot be used on this machine. This is most likely due to previous Office 2010 trials being installed. (System error: -1073418160)

I read then that I was to delete the following reg entries



Problem is the bottom entry is not deleteable. If I try to delete it or a subfolder or the key I get

Cannot delete office: Error while deleting key.

I tried deleting the key in safemode or by altering the permissions of it and running regedit in admin mode but nothing worked. I'm running win 7 x64.

I would greatly appreciate any help so I can clean this and install the office 2010 trial.

Answer:After uninstalling Office 2010 beta can't install 2010 trial help

Down load and use this Ccleaner Piriform - Download CCleaner, Defraggler, Recuva, Speccy - Millions of users worldwide!
then try to install
If you still cannot, try in safe mode

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Just bought a new laptop with Windows7 64bit installed-my first exposure to Windows7. I had Office 2007 installed on my old Dell 32 bit machine. I had also recently pruchased Office 2010 and installed that on my new machine.

Now, when I try to open those 32bit 2007 files with 64bt 2011, Iget an error message that "no picture file is available", or words to that effect. When I try to "open with", the only option displayed is "Microsoft Office" with an icon that looks like a picture file. When I try to browse to the proper office program(Excel, for example), there are none of teh Office suite programs displayed, only "Microsoft Office".

I can navigate seperately to the proper progran, Excel, etc., and drag the file into the application, and it opens, and all seems to work OK. I "save as" the proper application file, but it still will not open with double-click on the file name.

I have not seen this particular item in the forums and would appreciate very much some help in fixing this issue.



Answer:Office 2010(Win7, 64bit) won't open Office 2007(WinXPr3 32 bit) files

Hello Grubby76, welcome to the forum.

We have an excellent Window 7 File Association Tutorial here:
Open With - Change Default Program

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Free Office 2007 To Office 2010 Upgrade Period Starts Today

Microsoft plans to release the final version of Microsoft Office 2010 on June 15 and is ? as always ? offering free upgrades for users who happen to purchase the previous version of the Office suite shortly before that release. In a blog post over at Technet Microsoft announced that the free upgrade period starts today which means that users who purchase Office 2007 from today on will be eligible for a free upgrade to Microsoft Office 2010 once it comes out.
The process works the following way:
Purchase Office 2007, or a new PC with Office 2007, and activate it between March 5, 2010 and September 30, 2010.
Have, or create a Windows Live ID.
Redeem your Tech Guarantee before October 31, 2010 by visiting

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Good Evening Everyone,

I have a few questions concerning the Installation of 2010 Office. I know that I have to uninstall Office 2007. I have no clue on how to save or where to save my documents from Office 2007. The documents consist of Word, Excel, Powerpoint and a few various folders. Should I from the Start Menue click on Documents select all and copy. Where should I place this copy? Can It be left on my hard drive? After I install Office 2010 can I then copy the "Document File" and place in Documents. Will all the files end up in the proper place for their programs, Word files go to Word, Excel goes to Excel so on and so forth. Thank you so much for all your help and cooperation. It is greatly appreciated. I hope I described my situation correctly. I look forward to hearing from you.

Answer:2010 Office Professional Plus to Replace 2007 Office Small Business

But you don't have to uninstall Office 2007 to upgrade to 2010. That's the general rule as you can generally upgrade from lower SKUs to higher SKUs (Small Business to Pro Plus). As far as saving your documents, you can really save them wherever you like on your hard drive or on any CD or flash drive if you wish to do so. As far as file types, after 2010 is installed, they should all register properly for their programs so that Word documents open in Word, Excel Documents in Excel, etc.

Though if you have all of you documents already saved within "Documents" or "My Documents" or some other folder you've set aside and you want to uninstall 2007 before upgrading to 2010, the documents themselves will be retained when you uninstall, you just won't be able to really do much with them until you install 2010.

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i remember with windows xp and office, you could go to a different part of the microsoft windows update website in Internet Explorer, and it would prompt you with ActiveX to allow updates for Office, and after you did that then when you went to the normal windows (xp) update site there would be a whole other section of updates for microsoft office available. That was with office 2007 anyway.

i use a dell restore cd for windows 7 professional, on a dell pc obviously, to install win7 from scratch.
I can do windows updates no problem.
I have microsoft office 2010 professional plus with a valid license key, these are provided by my IT dept.
Office installs fine, during the install i can go through the options and install excel, powerpoint, all shared tools, and so on. Once installed, it works fine. There is no service pack installed at this point.

From here if I go windows update, I never see anything for office.
From within office, Microsoft Word file menu help for example, it shows office is activated and if i click on check for updates there it then opens an IE window which says updates can be done from start menu - programs - windows update. If i do that, it's a normal windows operating system update and I get nothing for office.

I have manually downloaded from microsoft, Office 2010 SP1 and SP2, and have installed either one.
When i go to the help menu it then shows office 2010 SP # so the service pack seems to have installed no problem. But I still never see any upd... Read more

Answer:not showing office updates thru windows update for office 2010 win7

You mean what's called Microsoft Update. If you go in to the settings in Windows Update, do you have this checked:

I have Office 2013 Pro Plus, but the click-to-run version which updates itself and is not part of Windows Update. But I don't think there's a click-to-run version for 2010 Pro Plus so that is probably not the issue here.

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I'm running Windows 7 on my new computer, which came with a trial version of Office 2010. Rather than buy the full version when the trial expired, I installed the Office 2003 I had on my old -- now dead -- computer. I now find that I can't open the Word and Excel files I created with the 2010 version. Is there a 'cloud' site where I could send the 2010 files and have them returned to me as standard .xls and .doc files? Or is there a free converter available for download?

Answer:Solved: How can I open Office 2010 documents on a computer that has only Office 2003?

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My MS Office files have generic icons, and when I open them, Windows asks me which program to use. Office 2010 isn't even on the list. A trial version of Office 2007 came with my laptop. I downloaded the Office 2010 beta, then uninstalled 2007. Since I uninstalled the old Office, all my Office files are no longer associated with Office, and there seems to be no way to remarry them. Office 2010 (beta) doesn't appear in the default programs control panel. The only way I can open those files is to open Word/Excel/etc, and File>Open. I feel like this should be simple. Any ideas?

Answer:Solved: Cannot associate Office 2010 (beta) with Office file types

Did you uninstall 2007 after you installed 2010?
If so you messed things up and you need to do a repair. Open Word, then the Office button, and then Word Options.
There on the Resources area, run diagnostics and do a repair.

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Okay, I've never posted on anything like this before so bear with me please. I've got an issue and it's driving me nuts because I can't resolve it. I'll try and give a description of what I did. Any help would be greatly appreciated!

I purchased a new Dell computer (Windows 7 Home Premium 64bit) that came with a trial version of Office 2010. I had previously purchased an Office 2010 Pro so I wanted to install the full version on my computer. When I did, I had both versions installed, so I uninstalled the trial version. That's when I think my problem arose, but I can't say for sure that it didn't exist before that because I hadn't even looked.

Here's the problem:
When I'm in Windows Explorer looking at my files, my Excel and Word files (.doc, .docx, .xls, .xlsx) show up with an improper file type description. Instead of saying "Microsoft Word Document" or "Microsoft Excel 1997-2003 Worksheet" (or whatever they're supposed to say) the simply say "DOCX File" or "XLS File". Not only that, but the icons don't look right either. They sort of look right, but they're smaller and sort of greyed out (Except the .docx icon is just a white page with lines object).

The strange thing is, is that ALL my other Office files show up with correct descriptions and icons etc. (.ppt, .pptx, .csv....etc - ALL of them!)

What I've tried to fix it:
I uninstalled all Office Products and then reinstalled Office 2010.

I tried MS's little bug finder pr... Read more

Answer:Office 2010 Office File Type Descriptions & Icons Incorrect


Welcome to SevenForums.

If you right-click on one of your Word documents and choose properties, does the icon look correct in that panel? Like this:


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Does anyone know if there is a way to find and install the DIW?

I found it to be a very usefull tool for things like passwords and product keys etc.


Answer:Office 2010 is great BUT it's missing MS Office Document Image Writer

It is not missing. It is just that there is nothing out there that uses the newest version. Go under Control Panel>Devices and Printers. You will see the Microsoft XPS Document Writer. That is the same thing.

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I don't want to lose all my information that is currently in word format.
Do I install Libreoffice first then use add remove to remove MS to switch and keep my files?
I do not know how to make the transition and not lose my data in my desktop and also two flash drives.
Thank you

Answer:replace MS office Home and Student 2010 with Libre office

Don't worry about it, just install LibreOffice and if prompted choose to Associate the Office/Word/Excel files with LO. Or in Control Panel or Settings locate Default Programs and re-associate as desired. Both suites can reside on the computer, at least that's the way I do it.

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Hey guys, my wife is taking a course that requires her to install Office 2010. The issue is that she wants to preserve her current setup which includes Office 2003 and 2007 existing side-by-side on her Windows 7 (64-bit Home Edition) notebook.
The 2003/2007 setup is not one that she really wants to mess with (i.e., she has no interest whatsoever in uninstalling the two Office suites that she currently has), so ideally she would like to have Office 2010 installed temporarily (for the duration of her course) on the machine without interfering with the current setup.
What is the most painless way of doing this that does not involve shelling out for a second computer?

Answer:Installing Office 2010 on a machine with Office 2003/2007

Hi, welcome to the forum,
I had a similar situation here but in the end I opted out.

I removed both Office 2003 and 2007 and installed 2010, I then used virtual XP and installed 2003 there, 2007 and 2010 are too similar and the dll's will 'bite' along the way.

Even my 2003 and 2007 gave me issues after some time.

Have you checekd what the Microsoft Support site says?

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Having upgraded my desktop PC to Office 2010, I need to import three seperate letter template files for use in Word. These were lost during the upgrade but are on my laptop, which still runs Office 2003, as .dot type files and I also have them copied to a memory stick. However, I am at a loss as to how and where to save them into the new programme on my desktop PC. If it makes a difference, I should add that I do not use Libraries and have disabled them.
Can anyone advise please?

Answer:Importing template files from Office 2003 to Office 2010

Problem solved - with a bit of advice from a friend! Unsurprisingly, it's very simple.

- Open the document in Word
- Click "Save As"
- Scroll to top of folder list and, under "Microsoft Word", click "Templates"
- Name the template and select "Word Template" in the "Save As Type" list
- Save it

I still don't know where they are saved to but I can now call them up and use them.


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Any idea when Office 2013 will be available for download / upgrade?


Answer:Purchased Office 2010 w/ free upgrade to Office 2013

Hi there
it's in the Ms store already -- although IMO I'd stick to Office 2010 if I were you.
Anyway YMMV so here's the link (UK store) .

Microsoft Store United Kingdom Online Store - Office Suites

What you'd do to get the upgrade price I don't know but Office 2013 IS available for download. Try phoning / emailing -- actually a better option these days is to use a FAX believe it or not for this type of question. Emails tend to get lost as people have 100'000's to deal with, phone calls are diabolical --endless menu systems, loads of waiting and people on the other side of the planet who are incredibly difficult to understand.

The lowly fax machine when it chatters into life usually gets INSTANT attention these days . !!


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upgraded to 2013

I told it to remove 2010 and install 2013

durning the install my nvidia drivers kept stopped responding. this problem stopped after office 2013 was installed and updated.

and later I found out my vmware installation was messed up and missing files. was working before.

what the heck happpend, I dont 2010 decided to take revenge? if it was going out . it was taking everyone out with it. lol

Answer:office 2010 to office 2013 weird thing happend

Are you running Windows in your VMWare installation or is your WMWare installation on your Windows machine?

It sounds like (drivers aside) there were some shared filed that may have been wiped that VMWare was using that belonged to Office 2010.

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I have Office 2010 Standard Open License Version installed on 7 XP Pro machines. We discovered, when trying to open a .tif file, that Document Imaging has been removed from Office 2010. I found and followed instructions in KB982760 from the MS web site. I got lots of parts of Office 2007, including Word, but still no Document Imaging. I tried going through Add/Remove Programs to add the feature; still no luck. Has anyone been successful getting Document Imaging from a previous version of Office to run under 2010?


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Am not sure what to do with these updates:

Update for Microsoft Office 2010 (KB2553181) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553310) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553455) 32-Bit Edition

Windows Updates says they are important.

I do not have Office 2010 installed. Office 2007 is installed.

My security software keeps telling me I am at risk because my operating system is not up to date.

Any thoughts on what I should do?

Answer:Receiving updates for Office 2010 but Office 2007 is installed.

If your computer is relatively new, it may have come with a trial install of Office 2010 - check the Start menu, and the Programs & Features listing.
You may also have installed Viewers for things like PowerPoint 2010, which still require updates.

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I am running a copy of Office 2007 Ultimate that I got through an academic program. I need to install a key for Office 2010 on a new system. The cost for the key only is about $20 less than a 3 license traditional disk version, so I am considering upgrading every system.

However, I don't want to lose MS Access or MS Publisher to upgrade.

If I install Office 2010 Home & Student over Office 2007 Ultimate, will the extra programs from Office 2007 still be available to me? I know they will not be upgraded, but having a few different versions floating around doesn't bother me.

Answer:Office 2007 Ultimate to Office 2010 Home & Student

No... those two programs are not available in the student version...

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Hi everyone,

When I first got my computer (Windows 7 Home Premium SP1), it had a preinstalled trial version of Microsoft Office 2007. I removed it via the control panel (Programs and Features) and installed Office 2010. However, I still get Office 2007 updates via Windows Update. They even installed successfully.
There are no Office 2007 components listed under Programs and Features.

Why am I getting Office 2007 updates although I've got only Office 2010?...

Answer:receiving Office 2007 updates but have got Office 2010 installed

This should help:
How do I uninstall the 2007 Office suites if I cannot uninstall it by using the "Add or Remove Programs" feature?

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it's possible that Office was installed improperly, i cannot open any other non Windows app, they all open to Office Word. is this a virus?
System Restore opens to Office, Control Panel works normally. How can I fix this?

Answer:Office 2010- the other apps have Word icons and open to Office.

Is this a legally liensed version of MS Office?
Sounds as if you didn't install Office...who did, in that case?
When was Office installed?
System manufacturer and model?

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As my old Office has more stuff on it than Home and Student, should I uninstall the old programme before installing the nwq 2010 Home and Student version or can I retain the benefit of Outlook,Access and Publisher from the old versions if I install Home and Student without uninstalling the old version?

Answer:Changing from MS Office 2003 pro to MS Office Home and Student 2010

You can run both on the same PC with no problems. Just put the shortcuts you want from each programme on the desktop.

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Hi, hope someone can help me..

We have installed Office 2013 (64bit) on 13workstations, but found out that clients require Office 2010 (32bit) for some programs that are linked.

We removed the Office 2013 (64bit) and installed Office 2010 (32bit).

Everything looks okay up until we try to do Office 2010 repair process.
We are getting the attached error screen..

I tried Wiindows Installer Cleanup utility but i couldnt find any traces of Office 2013.
Pls help..

Answer:Office 2013 (64bit) downgraded to Office 2010 (32bit)

Hi majorbaluga, welcome to Windows Seven Forums.

Removing Office completely can be difficult. Refer to the website below. This explains how to remove Office 2013. You may have to remove office 2010 as well & then reinstall office 2010.

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I did an upgrade installation from Office 2003 PRO to Office 2010 PRO. I had several issues with Access denied on C:\Config.msi. I usually select retry and all is well. I think I may have missed one of the retries before I did the system restart.
Now I get an error 2203 whenever I reboot, and the Office 2003 installer keeps popping up anytime I try to do anything.
I tried uninstalling Office 2003 and was told that I had a corrupted install. I tried re-installing it and it seems to just hang.
I also tried to uninstall and repair Office 2010.

I'm at a loss at this point.


Answer:Problems after Upgrade Installation from Office 2003 to Office 2010

Do a restore point to before you installed office 2010. then uninstall the office 2003 and do not upgrade.

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My PC OS is Windows 7 Pro and I am using Office 2003
I want to install Office 2010 on it.
I don't want two Office programs but I do want to keep My Doc's etc in the new Office 2010.
What is the procedure? 

Answer:Installing Office 2010 on a PC that is running Windows 7 and Office 2003

Hi fred93 The documents you created with Office programs aren't related to it. You can simply uninstall Microsoft Office 2003, and install Office 2010 and you'll be able to use them again. Simple as that.

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I recently installed the Microsoft Office 2010 Beta, but this morning its intro screen stays stuck at "Starting Microsoft Office Click-to-Run." Googling it resulted in only two threads, neither of them having the answer.

I'm back to using Office 2007, by simply setting my Word and Excel documents to open by Office 2007 by default, but now my Word and Excel icons have become much less pretty, such as my Word icons becoming a very plain "DOCX" icon instead of the normal "blue W" icon. I checked, and the file types are still regular Word documents. Is there a way to get the pretty icons back?

Answer:Office 2010 Problems: "Starting Microsoft Office Click-to-Run" & Unattractive DOCX icons for Word documents.

Regarding changing the icon:
Go to either My Computer or Windows Explorer.
Click Tools, Folder Options, File Types tab.
Scroll down to the DOCX file type (file types are in alphabetical order), click on it one time to highlight it.
Click the Advanced button.
The "Edit File Type" screen appears.
There is a Change Icon button in the top right area.
Click the Change Icon button.
You should have other icon choices to pick from.
Side note: If you don't like any of those icons, you can always hit the Browse button,
and browse to where other icons are, (you can assign any icon to any file type that you want, it is a matter of personal preference).
Icons are found in .exe files (executables), some (not all) .dll (dynamic link library) files, and .ico files.

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I have Windows 7 Home Premium 64 and Microsoft Office 2007 Small Business. I will be receiving Office 2010 Professional Plus. Do I have to uninstall Office 2007 Small Business or can I install Office 2010 over it. What is the best way to handle the upgrade. I have a lot of files on word and excell. Will they transfer over.

Thanks in advance for all your help and cooperation.


Answer:Microsoft Office 2010/ Replace Office 2010

Quote: Originally Posted by rottikid

I have Windows 7 Home Premium 64 and Microsoft Office 2007 Small Business. I will be receiving Office 2010 Professional Plus. Do I have to uninstall Office 2007 Small Business or can I install Office 2010 over it. What is the best way to handle the upgrade. I have a lot of files on word and excell. Will they transfer over.

Thanks in advance for all your help and cooperation.


Hi rottikid & welcome,

You are strongly advised to uninstall Office 2007 first.
Links below for you to peruse.

Make sure you have a copy of all that you wish to transfer / use on the new Office 2010.

If you require more help let us know.


How do I uninstall Office 2003, Office 2007 or Office 2010 suites if I cannot uninstall it from Control Panel?

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I just purchased Office 1020 online and attempted to install it under IE, Firefox, Opera and Chrome.

All bomb out claiming the "protocol slupkg" is unknown and stops. The script called when the install key is pressed is:
<a href="slupkg://#####-#####-#####-#####-#####;%7b00000000-0000-0000-0000-000000000000%7d/;">

Any ideas?

Answer:Cannot install Office 2010

If that's your install key there... I'd edit it out the post

Quote: Originally Posted by dwurmfeld

I just purchased Office 1020 online and attempted to install it under IE, Firefox, Opera and Chrome.

All bomb out claiming the "protocol slupkg" is unknown and stops. The script called when the install key is pressed is:
<a href="slupkg://;/;">

Any ideas?

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I bought Office 2010 Home and Student and I can not get it to install on my Dell Studio Xps 8100. I got it to install on my laptop, but not my desktop. I have removed all I can of 2007 (Publisher will not uninstall) and I have left the installation run for many many hours. I have tried installing in a clean boot as well. Any suggestions?

Answer:Office 2010 will no install.

What error message are you getting?

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When I try to install office 2010, the program says: it has to be installed in Q disc, and Q disc should not be used.But, as we know, Q disc of thinkpad is a recovery disc, how could it not be used!I have think all the way I could do, but still..... Does anyone has the solution for it?


Go to Solution.

Answer:can't install office 2010

Try extracting the image(content) of the disk

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I am running Windows 7 Ultimate x64.

I have downloaded several ISOs from multiple sources but cannot get it to install. I have burned disks using Ashampoo and ImgBurn both but still no love. I have mounted said ISOs using Virtual Clone Drive and still get nada.

I have made AutoPlay active but it does not launch. I have tried kicking off the Setup file and get nothing.

I am sure it is something simple but I am missing it.

Answer:Cannot install Office 2010 from ISO

You get no errors at all? Have you tried to disable antivirus/windows defender to see if it's blocking the executable? Have you tried extracting from the image and running it locally?

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says i need 64 bit. anyway around this?

Answer:can i install office 2010 on 32 bit os

Office 2010 is available in both 32 and 64 bit versions. The 64 bit version will work ONLY with a 64 bit OS.

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After much effort finally uninstalled Office Ultimate 2007 from win 7 x64.
I have been attempting to install RTM Office Pro plus 2010 x86. Everything appears
to install until the end of the scroll installation bar, for some reason my floppy drive is accessed (grunt grunt) and Office installer informs me that a Office Pro plus 2010 encountered a problem during set up and naturally pushing close button confirms the Office has not been installed.
I have tried various compatibility modes as Administrator but no go.
Any advice/assistance would be appreciated.



Answer:cannot install office 2010 x86

I just dowloaded it from my TechNet Account. Will try to install tomorrow.

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I had uninstalled Office 2010 because my computer was crashing and I could not figure out why.
Now that the problem has been resolved, I cannot reinstall Office.
I have done 2 fix-its, and I did a clean boot.
I also tried to install in safe mode and safe mode with networking.
The error message is : "Microsoft Office Professional Plus 2010 encountered an error during setup."
There is no error code.
What can I do?
Thank you.

Answer:Cannot Install Office 2010

Did you Office Pro come with your HP laptop as a trial version or did you buy Office Pro and installed it.

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O K! I need help with Microsoft Office Proffesional Plus 2010 on an xp system. I had this program running fine a couple of weeks ago but then I had to uninstal and then reinstall the program. Now, on the reinstall, I get an error "Microsoft Office Proffesional Plus Encountered an error" and it cannot complete setup, blazee blahh. I have been dealing with this for about 2 weeks now researching and trying different fixes but nothing has worked thus far. I think that there may be an old registry key or something from an older office version that is hanging this install up but I'm not sure. Can you help?

Answer:Can't install Office 2010

Have you tried System Restore to a point prior to the first installation?

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Hi to all

my friend has a problem with his Office 2010

he bought the original cd from market

but now he can't install it

windows visa showing error and not accepting

Windows Premium Home
version 6.0 ( 6000 )

need help badly


Answer:Office 2010 Can't Install

showing this msg

To install and use this product, you must be running one of the following operating systems:

x86 Platform
Windows 7Windows Vista sp1Windows XP Sp3Windows Server 2003 Sp2
x64 Platform
Windows 7Windows Vista Sp1Windows Server 2008
i tried this Method but not worked

Method 2: Turn off compatibility mode

To resolve this issue, you must disable compatibility mode before you try to install Office 2010. To do this, follow these steps:
Right-click the Office 2010 Setup.exe file.Click Properties.Click the Compatibility tab.Click to clear the Run this program in compatibility mode for check box.Click Apply, and then click OK.Double-click Setup.exe to install Office 2010.


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I am trying to install Office 2010 but it is saying I do not have Vista, I DO have vista that is what I am running on! Help??

Answer:cannot install Office 2010

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I have tried multiple installs all of which have failed at the very last of the installation. I read the stickies above and don't have a problem there. I've done manual cleanup as well as use uninstall which fails to complete. Used msciuu2.exe as well. I am running Office 2010 beta. Using MS uninstall and manually wipe things out the install program writes to the log that there are no upgradeable programs installed which tells me everything is cleaned out. It proceeds in the installation and then fails at the very end. I ran the set up file in adminstrator mode. Right now I am back to an image which has the beta installed and working. I wonder if some other program I have installed is interfering with the installation.

Answer:Office 2010 Install

Where did you get your copy of Office 2010?


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Hello all,
I have been trying for the last couple of days to re-install an HUP Office 2010 Pro Plus on a new install of Win 7 x64.
I switched from XP where Office worked fine.

When I first tried it I received the error code 1920 (osppsvc).
So, after searching numerous MS help and support sites, and trying various so called fixes,

I'm now getting; Error: 1402 Set Up Can Not Open Registry Key

Let me know what you think and how I can fix this situation.

Thank You!

Answer:Office 2010 Pro Plus will not install on Win 7 Pro x64

Hello and welcome, eZAK

Probably the previous installation left some leftovers in your system. You may Download Office 2010 Removal Tool and let it a try.

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I'm trying to upgrade from Office 2010 to Office Pro Plus 2013 trial which I downloaded from Technet.Apparently I get to the end of installation and then it all rolls back with the following error: MS encountered an error during setup. Win 8 Setup failed rolling back changes. I've tried running as administrator but the issue persists. I would appreciate your help Arturo

Answer:Update from Office 2010 to Office Pro Plus 2013 fails

I don't think you can upgrade with a trial version. You need to uninstall Office 2010, then install the trial.

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My Dell Inspiron came with Microsoft Office Starter 2010. It has only Word and Excel. I have an Office 2007 Ultimate disk which has all the goodies. Can I install 2007 over Starter 2010, or should I remove Starter 2010 (if that's possible) first? Thanks.

Answer:Office Starter 2010 and Office 2007 Ultimate

Remove and then install 2007. Otherwise, 2k10 takes precedent over older versions.

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Hi there

I think this comment is allowed - there is an NDA but I think this is OK. The latest update installs OFFICE 2016 just fine and works OK. Office 2010 is left untouched so you can run BOTH concurrently.

OUTLOOK 2016 though uses the same data file as Outlook 2010 so SEND from outlook 2010 hoses up with "Cant access Outlook data file".

However once you've sent the email with Outlook 2016 you can see it in the SENT folder of both Outlook 2010 and 2016 so using Outlook 2016 during the preview won't cause carnage to your existing office outlook.

So far very impressed -- FORGET OFFICE 2013 completely. 2016 is STREETS better and you can get rid of that hideous over white theme too. NDA so can't post image.

Note I'm using x-64 for both Office 2010 and 2016.

If you want to try the Links were open this morning -- this could have been an error because they might close again soon.
So far so good -- note some people get activation message unless they have Office 365 subscription --I don't have and didn't seem to get that message.

Am using Windows 10 x-64 Enterprise as the OS I'm testing this on --running on a REAL machine, build 9926.


Answer:Office 2016 Preview and Office 2010 concurrently.

hehe Jimbo,

can you sent me the link for downloading Office 2016 preview?



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I have many files (Word, Excel, and others) that were created in Office XP Professional 2002. Will I experience any trouble in continuing to use these files in Office Home & Business 2010? That is, reading them and/or modifying them?

Answer:Office 2002 files transferred to Office 2010

No you won't have any problems, all previous versions of documents are compatible in newer versions of office.

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Neowin has posted some statistics of Office 2007 and Office 2010 beta. So here are the details
Office and Office 2007 Momentum
o 41 billion minutes in Outlook
o 31 billion minutes in Word
o 18 billion minutes in Excel
o 3 billion minutes in PowerPoint
o In October 2009, US online PC users spent more time in PowerPoint than in Halo 2 on the PC
o In October 2009, US online PC users spent more time in Excel than QuickBooks
o >500 M people worldwide use Office at work, home and school
o Approximately 250 M people worldwide use Office at home
Office 2010 Beta momentum
o More than 2.5 million people have downloaded the Office 2010 beta so far
o Over 80% of beta users have encouraged others to download the Office 2010 beta
o Over 75% of beta users are satisfied with the Office 2010 beta
o 9 out of 10 beta users feel that the Office 2010 beta is an improvement over their current productivity suite
o More than 2 out of 3 beta users think the Ribbon makes it easier to discover new features
o 75% think BackStage view makes Office a better overall experience
o More than 4 out of 5 beta users who have used Sparklines in Excel 2010 say it makes their data in Excel easier to interpret
o 90% of beta users who have used PowerPoint photo editing believe they have saved time by not using another application
o 3 of 4 beta users who use Outlook conversation management say it makes their inbox less cluttered
o More than 75% of beta users who have used OneNote say it he... Read more

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My old computer, which runs like a dream, OS XP Home SP3 512 mbRAM has MS Office Professional 2000 on it.
For my new computer I bought MS Office Home and Student 2010 with three licences.
Can I install Office 2010 onto my old computer beside Office 2000 or must I uninstall 2000 first. Its just that 2000 has some excellent components to it. But I do like the limited format of 2010.
For clarity can I have both or one or the other.

Answer:MS Office 2010 and Office Prof. 2000 on one computer?

Decided to uninstall Office 2000 - its old hat. If I need the extras such as Publisher I shall buy it separately.

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Recently installed Office 2010 (32 bit becuz it was recommended to do so my MS) and now when I send an Office 2007 file to that PC (both PCs are Win 7 64 it) it tries to open the file in Windows Media!!

What the heck am I doing wrong? I'm beginning to think I should not have purchased Office 2010 Pro and stayed with the Office 2007 on all my machines.

Any help would be greatly appreciated.

Answer:Office 2007 files will not open in Office 2010

That is weird.
Could you please describe step by step how you are sending the file to another PC.
Also, please provide more details on what type of the file that is. And if you create a similar file on recipient PC, will it be opened in Windows Media as well?

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I use now MSOffice 2003 but want to upgrade to the Student version 2010 which comes without Access.
Does the Access from MS Office 2003 work in tandem with MSOffice 2010?


Answer:does MS Office 2010 work with Access from Office 2003?

Some information on this in the following links:
Information about how to use Office 2010 suites and programs on a computer that is running another version of Office

Keep earlier versions of Office programs when installing Office 2010 - Excel -

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Hello friends
When I wanted to install office 2010 Professional,an error occurred,that error said that :"you must uninstall preversions of office,then install new version"
but i have uninstall-ed office 2007.
what's wrong here?
could you help me?

Answer:Office 2010 installation is prevented due to preversions of office

Use Revo uninstaller to remove leftover Office 2007 files, then install Office 2010
Download Revo Uninstaller Freeware - Free and Full Download - Uninstall software, remove programs, solve uninstall problems

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I purcased MS OFiice 2010 Professional through the MS Home Use Program to replace MS Office 2007.

I received the link and product key via e-mail; I've ordered the CD's but they won't arrive for another 2 weeks.

Several posts indicated that I should uninstall the 2007 version, then install the 2010 version. If I do that, I won't have access to the e-mail for the download.

Should i just install 2010 over 2007, or wait for the CD's?

Answer:Installing MS Office 2010 to replace Office 2007

Wait for the DVD, or download the ISO then write it to DVD for installation. After installation, activate it with the licence key you purchased.
Dell Community

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Hello please help me. well I have office 2007 and office 2003 on my PC. So my friwnd gave me a ppt file that is in office 2010 and unfortunatly i dont have office 2010. if there are any converters to convert this file in offive 2007??? or if there is other way to open this 2010 file?

Answer:Open office 2010 PPT files with Office 2007

2010 doesn't have different file extensions from 2007. docx, xlsx, pptx, accdb. You should be able to open those files in 2007 without issue.Also, it's not really the best idea to have two different versions of Office installed. They can conflict, especially when it comes to macros and equations.

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In 2012 I purchased (by email) and received a letter from M/Office to download Microsoft Office 2010.I am now trying to download (as I am entitled to) a copy for my new notebook (Windows 10) assuming it will accept the program.I am having difficulty in completing a download.   I now cannot contact the people in question (I can attach a copy of the email if wanted)I cannot ring the US as I am in Australia and would prefer to email anyway.Judy

Answer:Email address required for M/Office re Office 2010

Surely someone in the US knows the address of Microsoft (email address that is) - as I cannot ring from Australia.

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New PC has Windows 7 and the Starter version of Office 2010. Don't like it, don't like the "bullying" they use to get you to buy something that should come with the PC. Have downloaded Office 2007, but having difficulty dealing with different versions of docs. Converting them to 2007 is tedious. I'd like to scrap 2010, but don't want to lose anything.

I read previous thread about this. It said to be sure I had Service Pack 2 or 3 (both?) for Office 2007. I have Service Pack 1 for Windows 7, but cannot find any other service packs. How do I find them? Should I download a pack--which one and how?

I'm a university instructor and it would save me a great deal of time if I didn't have to monkey around with all the different versions of Word.

Thank you for any help you can give! I've been trying to figure this out on my own for some time, and know you guys are pretty good--you helped me out awhile back!

;o) JG

Answer:Safe to scrap Office 2010, Use Office 2007?

What do you think you would "lose" by uninstalling software you don't want? Just uninstall Office 2010, and install Office 2007.

Run your normal backup processes before making any system changes.

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I installed office 2010 independent of 2007..Installed OK..but when I clcik on office docx or pptx files the system goes to reconfigure each time and gather info..then open the file..annoying..can I set the system default to say recognize 2010 as default..I need to keep 2007 until I am sure that 2010 is working Ok..add-ins etc.. Windows 7 64 bit..32 bit install

Answer:Office 2010 and Office 2007 same machin 7x64

Yes you can. The only condition is that you only have one version of outlook installed on your computer at a time.

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My laptop came preinstalled with the 2007 compatibility pack. I installed Office 2010 the day I bought the laptop. Have been running for many months and never noticed this: the default application to open docx files in the Microsoft Open XML Converter. The default for doc files is Microsoft Word. The only version of Word I have on my computer is 2010. If I remember correctly, the laptop came with a 2007 trial version but I deleted that - I still have a link to "reinstall MS Office trial." Whenever I click on a docx file, it opens in Word. I'm running Win 7 64-bit Home Premium but the 32-bit version of Office 2010.

Here's the strange part: if I set Word as the default application for opening docx files, I lose the Word icon and get what I believe is the Wordpad icon (the standard sheet of paper with corner turned over and lines on it) as my icon for docx files. The registry tells me that the defaulticon for docx files is Wordpad.exe. The icon for doc files is still the Word icon. Same thing happens if I uninstall the compatibility pack, which of course I don't even need, and then I also lose my Excel icon and am "iconless" for Excel files. If I try to set the default icon in the registry to the Word icon, I get a tiny Word icon in lieu of the normal Word icon.

I discovered all this by following this advice for being able to open Word docs stored on Microsoft's Skydrive:
You should not need the "Compatibility Pack for the Office 20... Read more

Answer:Office 2007 compatibility pack and Office 2010

Uninstall everything relating to Microsoft Office (both Office 2010 & the Office 2007 Compatibility Pack, & anythng else to do with Office.

Restart Windows.

Now re-install Office 2010

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I've recently got a new machine and had copied my old PST file over. Whenever I go to open it I get "File access is denied. You do not have the permission required to access the file C:\Users\*username*\Documents\Outlook Files\*pst file name*"

I created a test archive and was able to open that one (same location ) just fine.
Is there an add-in/converter tool I need to run in order to be able to open my old PST file?

Answer:Open an Office 2007 PST file in Office 2010

How to move your personal folders (.pst) file in Outlook

Also, lots of information about transferring PST files here:
Backup and Restore | HowTo-Outlook

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hi guys,

well i just installed office 2010 and during install you get the option to click for the free Office 2013 download.

Office 2013 is far more interesting dan 2007 or 2010.


Answer:just installed Office 2010 X64 to get Office 2013 free

You've just installed or just boght and installed?

As you can see, are 2 different things.

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Hi, all. I hope you can help me.
1. I was previously working on a 32-bit Compaq computer that ran Windows XP, and I used Microsoft Office Student and Teacher Edition 2003 for my work.
2. I bought a new computer, a 64-bit Dell running Windows 7 Professional, which came equipped with Microsoft Office Home and Business 2010.
3. Because I prefer the MS Word program on Office 2003 to 2010, I installed that on my new computer with the proper keycode. (During setup, I chose only to install the old Word 2003 -- not the old Outlook, Excel or Powerpoint programs.)
4. Installation was successful. The Office 2010 files reside in the Programs directory; the Office 2003 files reside in the Programs (x86) directory.
5. I then instructed Windows 7 to open .doc and .docx files with the 2003 Office Word program.
6. The problem is: Whenever I choose Word 2003 from the Program menu (or click on an actual doc file), I receive the msinstall message, "Please wait while Windows configures Microsoft Office Standard Edition" for about ten seconds. Then Word 2003 opens. I checked the Windows Event Viewer, which indicates that during this hang, either Word 2003 or Word 2010 is apparently looking for components it can't find.
7. Curiously, if I navigate directly to the Office 2003 folder (called OFFICE 11) and double-click directly on the Winword.exe file, Word comes up immediately. It's only when I double-click on an actual file (or invoke Word 2003 from ... Read more


 When you switch between an Office 2010 program and an older Office program, it goes through that configuring process.  I read somewhere that this is because each version of Office has entries in the registry with the same names but are set differently so it has to go through this little gooney bird dance.  If it's the ribbons (and lack of the menu bar) you don't like in Office 2010, there's a neat little program called Ubitmenu you can download and install that gives you an old style menu bar with most of the Office 2003 features on it.
Good luck.

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Starting today (3/5/10), consumers who purchase and activate Office 2007 will be able to download Office 2010 at no additional cost when it becomes available in June 2010.

All you need to be eligible for this program ? Office 2010 Technology Guarantee ? is the following:Purchase Office 2007, or a new PC with Office 2007, and activate it between March 5, 2010 and September 30, 2010.
Have, or create a Windows Live ID
Redeem your Tech Guarantee before October 31, 2010 by visiting Microsoft Office 2010 Technology Guarantee - Technology Guarantee - Microsoft Office.

The Office 2010 Technology Guarantee will be fulfilled online, via download, at no additional cost.


Answer:Buy Office 2007 Today, Get Office 2010 Free

BOB SAGET!!!!!!!!!!!!! I activated myn last week

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I'm trying to upgrade from Office 2010 to Office Pro Plus 2013 trial which I downloaded from Technet. Win 8

Apparently I get to the end of installation and then it all rolls back with the following error:

MS encountered an error during setup

Setup failed rolling back changes.

I've tried running as administrator but the issue persists.

I would appreciate your help


Answer:Update from Office 2010 to Office Pro Plus 2013 fails

Uninstall 2010 and then try installing 2013. Upgrades don't always work that well.

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I now have a new problem, before I managed to open 2007 files by opening Office 2010 and then from inside the application choosing to open a file. The problem I have though is if I just try to open an Office 2007 file then I can't open it, and I can't change the default program to open it.

How do you get Office 2010 to open all the Office 2007 files such as word, excel etc?

Answer:Can't open Office 2007 files with Office 2010!

please don't cross post

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I just installed a copy of Office 2013 on a Pc (actually Win7) that already had Office 2010 on it. I was having problems getting an Exchange logon working and for some reason, upgrading to 2013 fixed the problem. I am working with 32-bit in both cases.

The copy of Office 2013 is working great. It noted there was a copy of 2010 there and copied all the information from the 2010, essentially doing an upgrade.

Now I'd like to remove the copy of 2010 and I'm wondering if that will destroy 2013 as well, somehow. The only strange thing I noted is I initially went into Mail-32 in the control panel to add the exchange logon and it added it to Outlook 2010 (sure, now it works on 2010...grrrh!), so I had to go into Outlook 2010 and remove the exchange account and then add the exchange account inside of Outlook 2013, which worked just fine.

So, I'm thinking if I uninstall Office 2010, then mail-32 will auto point to the 2013 version of Outlook. And I'd just like to get the 2010 version off anyway. But not if it's going to be a problem for Office 2013.

I've looked around the Internet and didn't find anything pointing directly at this situation. If leaving 2010 out there is the simplest solution, I'm OK with that. Thanks ahead of time.

Answer:Will Uninstall of Office 2010 destroy Office 2013?

I have been in the situation where I bought a new pc that had a trial version of MS Office 2010 already installed. I installed a full version of MS Office 2007 and uninstalled the MS 2010 trial version later with no problems.

This was a case where I had MS Office 2007 installed on my work computer and my company had a site license that allowed you to also install a copy at home. That's why I choose the 2007 version over the 2010 version.

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On my husbands computer we are running Office pro 2010 on Windows 7.I would like to upgrade it to Office pro 2013. But in Outlook 2010 he has like 40 folders with subfolders full of emails. When i upgrade will Outlook 2013 grab all the settings, folders, emails and put them in correctly? I know office 2013 does not go onto of office 2010 because i did it on my own computer but i do not use outlook on mine, i use WLM so i do not remember what it did for outlook because i do not remember if i put an account in there after i installed it or not. I did mine months ago, call it a senior moment.

Does anyone here using Office 2013, did it as an upgrade and found all their settings, folders, emails, calendar and everything else get transferred into outlook 2013 correctly?

I do have a .pst backup just in case but sometimes when putting this back it messes up everything and i do not want to spend hours fixing it nor a divorce (lol) over this.

Answer:Upgrading from Office 2010 to office 2013 question

Oh also, i remember i got in program and features Office 2010 and office 2013, once i knew all was well i uninstalled office 2010, but then again i do not use outlook but for only one exchange account, and everything went fine with uninstalling office 2010, i am hoping from the answer you give me above, this would be the case here to?

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In 2012 I purchased (by email) and received a letter from M/Office to download Microsoft Office 2010.I am now trying to download (as I am entitled to) a copy for my new notebook (Windows 10) assuming it will accept the program.I am having difficulty in completing a download.   I now cannot contact the people in question (I can attach a copy of the email if wanted)I cannot ring the US as I am in Australia and would prefer to email anyway.Judy

Answer:Email address required for M/Office re Office 2010

Surely someone in the US knows the address of Microsoft (email address that is) - as I cannot ring from Australia.

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I upgraded my Office Pro 2007 to Office Standard 2010 yesterday and everything went fine with the exception. On this one machine the user is having word crash while he is working on it, sometimes right away, sometimes it is good for five minutes, it crashes no matter what the file is, even on new documents with very little text. Nothing has worked, we have even attempted reinstall of the office suite. Can I fix my office word ? The system is running Windows 7. Fully up to date on patches and there is no 3rd party software installed that isn't installed on other machines in the building. The error message is listed below, any suggestions would be greatly appreciated.Problem signature.

Answer:I upgraded my Office Pro 2007 to Office Standard 2010

Please describe what you mean by "Crash"?

Is this a company machine, if so then you need to have your IT people have a look at it.

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Been trying to load a newky purchased version of Office 2010 on my laptop with Windows 7. I have both an online link and I also ordered a back-up CD. Whenever trying to install from either source, the install asks for the Product Key, it Validates and then begins the install and then just stops at about the 98% complete mark and just sits there with no error message or any explanation. If I try to close the window (after 15 minutes) it says it's closing, but never does andI have to use Task Manger to finally close it. How can I get the install to finalize?? It's frustrating..............

Answer:Office 2010 install stalls

Hi there,

Does your hardware meet the specifications? Do you have any other applications running? Have you left it running for more than 15 minutes? Perhaps it might be something to install it, enter the product key, and let it install overnight while you're in beddy-bye, or when you go to work. Without a specific error message, or a failed install message, I'm wondering if it's just going really slow.

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I am new to these forums.

Working in a higher education establishment I am entitled to download and install a work-at-home version of Microsoft Office 2010 (32-bit). However, this version is not supported by our IT department so I am unable to seek help for the installation of this software.

I wish to use this version of Office to explore the enhanced accessibility options whilst researching disability support.

Using a VPN connection and Internet Explorer 9 my first download (ISO file mounted on a Virtual Clone Drive) resulted in a rejected installation with the following error:


A second ISO download on my main PC, again using VPN and IE9, extracted onto a USB drive wouldn't install due to the following error:

D:\ProPlus.WW\OSETUP.DLL digital signature does not validate or is not present.

There is no other instance of MS Office on this PC, only Writer. The OS is Windows 7 Professional 64-bit and I have Microsoft Security Essentials running in the background.
Running Fixit had no noticeable effect.

Any assistance would be gratefully received.


Answer:Unable to install Office 2010 Pro Plus

have you tried burning the ISO image to dvd disc? then run the setup from the dvd disc.
Also have you switched off the virus scanner while the install is in progress? this may cause the install to abort.

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Office 2010 won't install. It gets most of the way through the installation and then gives me the below error message. I'm trying to install another program that gives me a similar message too. What can I do to fix this?

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I am having windows XP as operating system and I have removed Office 97 from my computer now I am trying to load Office 2010 but it shows following message"set up is unable to proceed due to the following errrors:To install and use this product you must be running one of the following operating systems;X86 platformWindows 7Windows Vista SP1Windows XP SP 3Windows Server 2003 SP2X 64 platformWindows 7Windows Vista SP1Windows Server 2008correct the issues listed above and re-run the setup."The above CD is for three computers and I have already installed on two sucessfully.Please guide me how to go further

Answer:Unable to install office 2010

I take it that you are installing on another XP machine. Make sure it has been updated to SP3Try here for Office 97 removal, MS sometimes leave stray files around: before you try another install of 2010, try here: make sure that 2010 and all of it's files are completely gone.MIKE

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Just got a new 64-bit Windows 7 HP Pavilion dv7 pc, preloaded with Office 2010 Starter. But on step 3 of the Office 2010 installation process, it gets hung up at 43%. It gives me error message "There was a problem setting up Microsoft Office Home 2010: There was a problem setting up Microsoft Office. Try running Setup again. If the problem continues, contact Microsoft Product Support." I've googled this and found a registry edit %USERPROFILE%\AppData\Roaming. But the registry already has that value. Anyone know what's wrong?

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I receive an error message stating I need to install MSXML version 6.10.1129.0. Any help would be greatly appreciated. Thank you, Wendy

Answer:Solved: Office 2010 won't install on XP

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Have installed Office 2010 Professional Plus on my laptop with no problem but my main pc won't even read the disks. I am asked to 'insert a disk' when trying to open the drive in Windows Explorer/Computer.Both pcs are Windows Vista. Have up-to-date drivers on the dvd reader and it will read other disks.Any help out there please?

Answer:Office 2010 professional won't install

See if Sally Tang's advice at click here is any good. G

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I am trying to install the trial version of Office 2010. When I activate the trial installer from the microsoft website, I am getting an error message that says "This produce must be installed on Q:. Make sure that Q: is up and running". Q:, on my system, is a working USB drive that I use as readyboost. Any ideas?


Answer:Office 2010 Gets Install Error

Where do you have the installer saved to? It has to be on your desktop when you try to run it. I recommend not having any USB drives connected during install.

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Downloaded MS Office 2010 Home & Business onto my Dell laptop that came loaded with Win 8 and Office 2013. I upgraded to Win 8.1 and uninstalled Office 2013 using CCCleaner. Then attempted to install 2010 but received the following error inside a small window "The installation of this package failed". 
I have also uninstalled the McAfee Antivirus software that came preloaded, which I am replacing later with something else. 
Any ideas out there to get 2010 installed?

Answer:Windows 8.1 and Office 2010 install

Download and run this utility to ensure that all remnants of Office 2013 have been removed.
Download and run this utility to remove any elements of the failed Office 2010 installation.
Now try re-installing Office 2010.

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I've just upgraded from vista to win7 ultimate and I've been encountering a number of problems...

I've been trying to reinstall programs and they are not working. Like some aren't extracting correctly or most are saying "files are corrupted, re-download". Does that mean they are not compatible with win7? because I've re-downloaded winrar almost 6 times with the same result...

When I try and complete the setup for Office, it extracts and the cmd prompt thing pops up, then the error message saying I don't have a proper OS but my windows is Activated and genuine with Windows 7 Ultimate.

Answer:Office 2010 Professional Plus won't install

Hello there, Locketi

Are you installing this Office from a DVD?

What other programs/apps are showing the same behavior?

I've had no problems with Office 2010, so far. I've installed it at least 200 times (exagerating)

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My system is Win7-64 with Office 2010 64-bit version installed and running OK. I installed Office 2010 using the standard Setup routine and opted to install only Word, Excel, PowerPoint, Access, and Outlook. After completing the installation I deleted the huge MSOCache folder the installation left behind on my boot drive because my C: is a 64GB SSD and I need all the free space on it I can get.

Now I need to install InfoPath but cannot do it. I have the original Office 2010 CD but all of the Setup programs on it fail - including the one in the InfoPath folder. I downloaded the "trial" Office2010 Setup routine (15.7 MB) but that fails also. I tried "Change" from the Control Panel INstalled Programs list but that does nothing.

Is there any way to get InfoPath installed without having to completely de-install Office 2010 and re-install it?

Answer:How to install Office 2010 InfoPath?

Starting individual msi packages from Office disc will cause error 1713.

You need to start main setup.exe from Office disc. It will ask you what you want to do. Select Add or remove features, then Add InfoPath. Setup will create huge MSOCache folder again, but install only InfoPath.
Then it will finish, delete MSOCache. That's the only easy way.

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Hey,I got MS office 2010 installed couple of weeks ago,but I unninstall it,because i didn't got enough disk space.
When I try to install it it gave me this error.
About the unninstall:It didn't succesfull unninstall,and when I try to run the unninstaller,it restart my PC.

Answer:Can't install or uninstall office 2010

Quote: Originally Posted by geniulmalefic

Hey,I got MS office 2010 installed couple of weeks ago,but I unninstall it,because i didn't got enough disk space.
When I try to install it it gave me this error.
About the unninstall:It didn't succesfull unninstall,and when I try to run the unninstaller,it restart my PC.

Use this MS Support tutiorial :
How do I uninstall Office 2003, 2007 or 2010 suites
How do I uninstall Office 2003, Office 2007 or Office 2010 suites if I cannot uninstall it from Control Panel&#63;

Note : scroll down and select Office 2010 suites button

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error setting up install ms office 2010 trialtried to install ms office 2010 trial but encountered error during setup. I am using micro xp version of xp service pack 3.

Answer:tried to install ms office 2010 trial

With MicroXP I think you may be pushing it too far expecting Office 2010 to install on it, and you haven't said how much RAM your PC has. Probably not very much if you're using MicroXP, and Office 2010 Setup probably needs more than your PC has.Either that or it's detected that you're using an unofficial version of Windows, so it's aborted.

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Hey Folks,

Everytime I'm trying to install MS Office 2010 on Windows 7 i getting the below pop-window box with the error after the completion of installation process:

About an year and half ago I had MS Office 2010 Trial Version for 6 months (not sure about the trial period), after the trial version got expired I installed MS Office 2007 & have been using it since then.Now I want to go back to MS Office 2010 but can't as keep getting the above error.

Any way out through this error?

Answer:Unable to Install MS Office 2010

Try using Revo Uninstaller Pro - Uninstall Software, Remove Programs easily, Forced Uninstall to make sure all the files are gone. Also check the %appdata% for extra MS office files, along with the %temp% area.


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I am having issues installing Office 2010 Professional Plus. I am continually getting an error 2330 with a file. The file doesn't exist in the computer. I ran CCleaner and repaired the registry. I ran Revo Uninstaller to get all of the previous office's out. I was just curious if anyone else has ever experienced this? I am currently backing up my friends data and going to F11 this thing and reinstall the Office. :/ Out of options.

Answer:Office 2010 Install Issues

It's kind of a moot point now, but....
Did you try microsoft's solution? How to uninstall or remove Microsoft Office 2010 suites
Microsoft puts out official uninstallers for all the office products, and surprisingly they work.

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A few days ago I bought an ASUS notebook with Win 7 Home Premium and Office 2010 Starter preinstalled, after my old laptop had gone to hell.

When I tried to install the Office 2010 from the dvd that I had used before with XP home, I got a message that I had to uninstall the preinstalled Office 2010 Starter. So I did uninstall the two Office programms that where preinstalled and tried again.
The installation started fine and appeared to go all the way through but then ended with the message that "an error was detected during the installation", but no details which error. So I thought maybe the uninstall was not complete and after some search found the fixit tool 50450 for uninstalling Office 2010. No change. Downloaded another older tool, but both tell me there is nothing to uninstall, except for some "Office legacy files" which would not be unistalled, I have no idea what that means.
Then I read advice to eliminate manually all entries of "Office" in the registry and so I eliminated the one in CURRENT_USER but could not eliminate the one in LOCAL_MACHINE, it is blocked.
No change.
A friend gave me a disk for trial of a corporate version of Office pro plus and this one installed fine but as it lacks a key this was not useful because I needed to uninstall it again.
So what blocks one office 2010 pro (which had worked perfectly in my XP laptop) but accepts another XP (which I cannot use becauuse of the lack of the key)?
BTW as my disk contains ... Read more

Answer:Cannot install Office 2010 in Windows 7

Using info from these two articles please find and post a OFFICE setup log file.

Error codes for Office 2010 installations
How to use a setup log file to troubleshoot setup problems in Office

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one of my co-workers wants me to get rid of some viruses and install office 2010 home and student on her computer with the key she bought. her computer runs windows 7 64-bit. after backing up her data, i finally ended up doing a factory reinstall from the backup partition. so i downloaded all windows updates and installed antivirus and firewall software. then i downloaded the office 2010 trial and tried to install it. it seems to begin installing without any problems. then a splash screen for powerpoint appears. it says that its "processing" and does that for about 20 minutes and then there is a balloon that pops up saying that office is downloading files. after all that happens, an error message appears that says something like "powerpoint cannot be opened. please try again later or repair this software in the control panel" with no sort of error code. i then tried repairing it from control panel which claims to complete successfully. so i restart and try to install again and the same thing happens all over again. if i try opening word, excel, powerpoint or onenote the splash screen appears and does the same thing that i described powerpoint was doing. ive tried uninstalling and reinstalling to no avail. i also tried installing the 60 day trial for office 2007 that came preloaded with the computer and then installing office 2010 over it. same thing happened. im really stuck on this one. i would really appreciate some help as ive never seen this kind of th... Read more

Answer:Office 2010 programs wont install / lauch after install

With the number of problems there I would suggest going back to scratch & starting all over again.

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Clean installing Windows 10 and have both Office 2010 and Office 2013 available and your thoughts on which should I use. I have been running Office 2010 on my systems and mainly basic use of Word and Excel. Also x86 or x64?

Also would my files created with Office 2010 have any problems with Office 2013?


Answer:Office 2010 or Office 2013 ? Help Me Decide

Can't say much to features but I don't like the flat washed-out look of 2013. Approx 60-70% of my clients that installed 2013 went back to 07 or 10. The others like 2013. Did notice an issue with 2013 Outlook when it was first released - IMAP accounts constantly syncing and going through bandwidth like crazy on a few accounts. Would hope that bug has been fixed by now though.

Your 2010 files should work fine with 2013.

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I have a Windows 7 Ultimate 64 bit on a Dell Studio 17. It came with Office 2007 trial which was a bad experience.

I have a MS Basic Office 2003 license and want the best legal way to upgrade at minimum cost.

In the end I need a license for 2010.

1) via Dell
2) via MS
3) box store
4) on line store amazon ?

Answer:Going from MS Basic Office 2003 to MS Office 2010

I would say, BOX Store, and get only what you need. If Word, Excel, PowerPoint and Onenotes is fine, then get the Home and student. This comes with a license for three (3) machines, for less than $150.00 US.
But if you need Outlook, then you will have to get the Pro version or better.

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Hello: I brought my MS Office to my new computer a few months ago. That version was/is 2010 on a windows XP. I now have the 2013 version of MicroSoft Office it is however the 64 bit version on a machine running windows 7 Home Premium.

I am concerned about losing my data over the transition.

I received the message that it is not possible to instal the 64 bit version until the 32 bit version is removed.

I would be very grateful if someone would provide guidance on the correct order and steps to accomplish this change over. The Data is backed up. I would not like to lose the Data in the various programs.
Thank You bats

Mother Board : Gigabyte Z77
System Type : x64 based PC
Intel Core i 7 -3770 CPU @ 3.5 , currently at factory overclock 3901GHZ
American Megatrends Bios SMBIOS 2.7
16 GIG OF INSTALLED Physical Memory
Samsung SSD 120 gig

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