Computer Support Forum

Vista x64 new install: Slow internet connection in normal mode; fast in safe mode

Question: Vista x64 new install: Slow internet connection in normal mode; fast in safe mode

I just did a clean re-install of Vista x64 on a new hard drive (old drive crashed). Here's the problem:

Using my ISP (Roadrunner Carolinas) speed test site; I get around 200 to 400 kbps download speeds using IE in normal mode. If I boot to Safe Mode, I get around 3500 to 4500 kbps, which is what it should be (this is what I used to get in normal mode before I re-installed Vista).

Running the same speed test with Firefox, I get around 1500 to 2000 kbps in normal mode, but if I try to download a file it transfers at only the 200 to 400 kbsp rate (if I'm lucky).

Here's more detail about the system and what I've done so far:

Installed all updates including SP2.
Using Windows Firewall, no anti-virus.
Updated network drivers directly from NVidia (Chipset is nForce750i)
Updated graphics card drivers directly from NVidia
Disabled all LAN protocols except for Client for Microsoft Networks and IPv4
Connected via ethernet cable directly to cable modem, no router.
I've deliberately refrained from loading anything but the basics until I can get this sorted out.

This really the second clean install I've done in 24 hrs. After the first one, I upgraded and added a lot of software and add-ons before I figured out the connection problem; so I decided the easiest fix would be to re-format and start over, checking each step to see what caused the slow-down. Unfortunately once I did the second clean install I tested right away and I had the connection problem from the get-go. Since then, any action I took (loading upgrades, drivers, software, etc.) I have run the connection test after every step.

My skills with computers are a bit better than average but this is way beyond me! Thanks in advance to anyone who can point me in the right direction!

Relevance 100%
Preferred Solution: Vista x64 new install: Slow internet connection in normal mode; fast in safe mode

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)

Answer: Vista x64 new install: Slow internet connection in normal mode; fast in safe mode

run msconfig and uncheck startups that you are POSITIVE are safe to do so. See if your speed picks up. Then allow one startup at a time.

MSCONFIG: speeding up Windows Vista startup

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Hi, this is my first post on SevenForums.

My internet speed is really slow. I'm lucky if I can reach 1Mbps when I start up Normally. However, when I start up in Safe Mode with Networking I can reach 12Mbps.

The computer is fairly old (8/9 years old maybe) and I've only just upgraded from XP to Windows 7 Ultimate 32bit. When I was running XP I connected to my router using a Linksys USB wireless network adapter. After upgrading to Windows 7 I couldn't use the Linksys anymore as I couldn't find any drivers so I installed a Belkin Desktop PCI Card F5D5000. I managed to connect to the internet straight away and this is when I first noticed the slow speed. I've updated the drivers directly from the Belkin site but it hasn't improved the speed .

I've tried connecting to the same router using WiFi on a laptop and the internet speed is fine (14Mbps). I contacted my ISP Talk Talk and asked them to test the connection but they didn't find any faults with either the line or hardware.

I've also tried switching off my Anti-Virus program but this doesn't make a difference either.

Could anything else be slowing the internet down? Any ideas would greatly appreciated.

Dave

Answer:Very slow internet in normal mode but fast in Safe mode

Hi Dave, and welcome to SevenForums!

I'm not an expert in this area but I suggest you try a Clean Boot as next step. You disable all non-MS services and reboot. If that works you can enable one service at a time to find out if it's a specific service that is causing the slow Internet.
How to perform a clean boot in Windows
Clean Boot assumes the problem is not with Windows itself but a 3rd party product or conflict, while Safe Mode loads minimum necessary drivers etc and without any start up programs.

It could also be caused by malware, that in Safe Mode isn't allowed to start during normal autostart procedures. So scan with a couple of good antivirus/antimalware products, for example Malwarebytes | Free Anti-Malware & Internet Security Software

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Sir I am using windows xp service pack3 for last 4 years, It was working fine. till past few days.. when sudden power failure caused it giving following error "windows cannot find local profile..." I created new profile and copied the files from old profile to this.
Though system was working fine. one of my software MPLAB IDE was not working  it used to give unspecified error and stop. So I used registry cleaner in safe mode and MPLAB IDE was started working properly. But window become slow at the start . It takes almost 5-10 minutes to get original screen. Also When I start explorer it holds up for a while (20-25 sec ).In safe mode everything works well. What may be the problem?

Answer:Computer is very slow in normal mode but fast in safe mode

The registry cleaner probably removed things that some startup programs needed, so now they get stuck and slow. Considering the problem and that you had to create a new user profile, I'd probably just reinstall windows fresh. (But maybe some other people have ideas for fixing it instead)

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Hello everyone , i have read a lot of posts about slow pc in normal mode but i cant find any help. My PC Starts up very slow... WinRAR , Winamp .. starts also slow , for example i download a file which is rared. i press Open and then it stop responding for awhile ..
Here is my hijack log , any help is welcome.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 13:03:15, on 2008.05.21
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16640)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\ESET\ESET Smart Security\ekrn.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\CNAB4RPK.EXE
C:\Documents and Settings\Tomas\Desktop\hijackthis.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/... Read more

Answer:PC Slow in Normal Mode , Fast in Safe Mode

Loading windows quicker.
Try this, boot into normal mode.
Start > Run > type msconfig
Should bring up system configuration utility
Click on services and uncheck everything which doesn't have Microsoft Coperation as the manufacturer
 

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When I open IE it just stays as a blank screen a warning use to appear saying something about an appcrash but I messed around with it reset the settings. Also system restore wont work neither will a recovery, Im really in need of some help here.

Answer:Help Internet explorer wont work in normal mode, only in safe mode Windows Vista

Please post the exact warning. It should mention a particular App.

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i had this problem last month ran the entire malware process had some malware got rid of it thanks but this problem is reocurring. All scans show im clean but cant browse or use any internet apps in normal mode and alls fine in safe mode.

PLEASE HELP THANKS
 

Answer:Internet works in vista only in safe mode and not normal mode

My first suggestion would be to get into msconfig and uncheck as much as you can in the startup tab. See if you can then use IE or whichever browser you use. If it works, then slowly add items back until you find the culprit.
 

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Hi, I would like to apologize in advance if this is a somewhat generic question.
 
I've had this computer (laptop) for several years now, and the computer became slower and slower until we decided that it was unusable and bought a new laptop.
 
However, I've turned on this computer on just for spite and discovered that it works perfectly fine in safe mode.
 
I've reinstalled windows XP, but although reinstalling xp helped for a little bit, the computer slowed down quickly in a few days.
 
What could be the reason the computer is so slow outside of safe mode?
 
P.S. I've trasferred some ram from another laptop onto this one, which was recognized by the computer and ran fine. I'm not sure if that could be the issue.
 
Thanks!

Answer:Computer is very slow in normal settings but fast in safe mode

A LOT many issues could cause a slow computer.
Check out this elaborate BC post which addresses almost all the issues. Once you have gone through the checklist and still have issues feel free to post back here. Let me know if you need help with any of the steps.
 
Thanks
~K

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Hello, the computer I am concerned with is running Windows 7 with IE8, Microsoft Security Essentials and Malwarebytes Anti-Malware. I am currently in Safe Mode with Networking without issue.

The owner of the computer says that something happened earlier today while he was online that sounds like some false antivirus popup, but he's unsure. Here are the symptoms in normal mode. Every application, from moving through them to opening and closing them, runs exceptionally slow - one to three minutes to open, at least a minute to open internet pages. I noticed that, when in IE, as the pages are loading the IE page disappears and reappears. I am not very familiar with Windows 7 so I don't know if it is related. The computer seems to be getting slower as the day goes on. CPU usage is very high.

So far, I have disabled many startup items that were unnecessary. I ran CCleaner and cleaned up. MBAM was run in both normal and safe mode, full scans, and found nothing. I downloaded DDS,DeFogger and Hijack This, and the logs are below. It is 64bit, so no GMER.

Thanks to anyone who helps me out - the people here at Bleeping Computer are lifesavers!

.
.
DDS (Ver_2011-06-23.01) - NTFSAMD64 NETWORK
Internet Explorer: 8.0.7601.17514
Run by Tom at 21:40:16 on 2011-07-31
Microsoft Windows 7 Home Premium 6.1.7601.1.1252.1.1033.18.1791.1044 [GMT -4:00]
.
AV: Microsoft Security Essentials *Enabled/Updated* {108DAC43-C256-20B7-BB05-914135DA5160}
SP: Microsoft Security Essentials *Enab... Read more

Answer:Windows 7 Exceptionally Slow in Normal Startup, but fast in Safe Mode...

Hello and welcome to Bleeping Computer! I am HelpBot: an automated program designed to help the Bleeping Computer Staff better assist you! This message contains very important information, so please read through all of it before doing anything. We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here. To help Bleeping Computer better assist you please perform the following steps:*************************************************** In order to continue receiving help at BleepingComputer.com, YOU MUST tell me if you still need help or if your issue has already been resolved on your own or through another resouce! To tell me this, please click on http://www.bleepingcomputer.com/logreply/412296 and follow the instructions there. If you no longer need help, then all you needed to do was the previous instructions of telling me so. You can skip the rest of this post. If you do need help please continue with Step 2 below.*************************************************** If you still need help, I would like you to post a Reply to this topic (click the "Add Reply" button in the lower right hand of this page). In that reply, please include the following inf... Read more

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Today after school I went into MSCONFIG and checked the box to go into safe mode so i could run some virus scans and adware scans and stuff like that. Now when it gets to the desktop it has the window that says Loading Windows and then after like 2-3 min. it says password is incorrect and that i should retype it and becarefull of caps lock and stuff like that. The thing is don't have a password. It does this when i boot normally too but it lets me hit ok and hit Cancel without a password entered. All of a sudden it tries logging me in automatically when I start up but the thing is i dont need to log in. So I try to go back into normal mode and I can't. I hit F8 during startup and went to the Boot Normally option but it still does to safe mode. What do I do? How do I log on or how do I get rid of this password thing? One more thing, the window that tells me the password is wrong has an OK box but theres no mouse on the screen for me to click it and I can't use the keyboard to select it.

If this doesn't make sense tell me. But I need help quick.
 

Answer:Can't boot in safe mode or normal mode??? Need help fast.

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HELLO, IVE GOT A PROBLEM.. I WAS USING WINDOWS 8.1, IVE NOTICED THERE IS SOME PROBLEM WITH MY INTERNET CONNECTION... IT WAS SLOW, SITES DIDNT LOAD PROPERLY...I INSTALLED KASPERSKY, NORTON, I DID RUN DEEP SCAN AND FOUND NOTHING.AFTER THIS I DECIDED TO INSTAL WIN 7 64 BIT ( I WAS USING IT BEFORE WIN  8.1 FOR OVER 2 YEARS AND HAVE HAD NO PROBLEMS ATT ALL ), NOW IM WIN7 USER, WHEN I USE IT IN NORMAL MODE INTERNET WORKS REALLY SLOW... SITES WONT LOAD, SPEEEDTEST SHOW MY DL SPEED IS 0,6 MB/S.WHEN I LUNCH CP IN SAFE MODE, SPEEDTEST SHOWS 60 MB/S, SITES ARE LOADING NORMAL AND  I HAVE NO PROBLEMS WITH BROWSING INTERNET. I SCANNED MY CP WITH ANTI AD-WARE, MALWARE, AND KEYLOGGER SOFTWARE BUT FOUND NOTHING...PLEASE HELP ME.Edit: Moved topic from Virus, Trojan, Spyware, and Malware Removal Logs to the more appropriate forum.~ Animal

Answer:My Internet Works Really Slow In Normal Mode, In Safe Mode Works Normal

Chances are, you have Malware.  Programs that are using internet access that you can't see.  Run Malwarebytes, Hitman and AdWare cleaner.

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Hi Guys,

Though I'd ask for some advice as it seems I've been banging my head against a brick wall!

To cut it short, I do not appear to have an internet connection when in live. When running a browser, either Firefox (since uninstalled) or IE8, the tab that's opened is always left hanging at "connecting".

I also can't log onto online games.

Here's the annoying part.

I can ping yahoo/google,and according to my netwok connection,I am indeed hooked up.

When going into safe mode with netwroking the internet works fine.

I've uninstalled both thunderbird and firefox and still have these issues. I've run virus scans/spyware and malware checks and checked my (wired) pc is on the same IP server as the router, and can't think of any thing else to look at!

Anyone got any ideas? I'm running Win 7Home Premium if that helps
 

Answer:Solved: Internet connection via safe mode, but none in normal

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I have ran multiple malware removal programs, including hijack this. I have a clean network connection in safe made. Something is blocking the lan network connection in Normal Mode.

Here are a few log files

View attachment mbam-log-2010-09-22 (22-03-03).txt



View attachment hijackthis.log
 

Answer:Virus Removal (no network connection in normal mode) only in safe mode))

You did not complete all of the below:

Welcome to Major Geeks!

Please read ALL of this message including the notes before doing anything.

Pleases follow the instructions in the below link:

READ & RUN ME FIRST. Malware Removal Guide


and attach the requested logs when you finish these instructions.

**** If something does not run, write down the info to explain to us later but keep on going. ****
Do not assume that because one step does not work that they all will not. MGtools will frequently run even when all other tools will not.


After completing the READ & RUN ME and attaching your logs, make sure that you tell us what problems still remain ( if any still do )!
Helpful Notes:


If you run into problems trying to run the READ & RUN ME or any of the scans in normal boot mode, you can run the steps in safe boot mode but make sure you tell us what you did later when you post logs. See the below if you do not know how to boot in safe mode:

Starting your computer in Safe mode

If you have problems downloading on the problem PC, download the tools and the manual updates for SUPERAntiSpyware and Malwarebytes ( links are given in the READ & RUN ME) onto another PC and then burn to a CD. Then copy them to the problem PC. You will have to skip getting updates if (and only if) your internet connection does not work. Yes you could use a flash drive too but flash drives are writeable and infections can spread to them.
If you cannot seem to lo... Read more

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OK, bit of a puzzle here. I work as a hardware/network technician, but I've never run into this problem before. System is running XP Pro SP2. I have eliminated hardware as an issue. Network card is set to pull a DHCP address from my firewall/router, just like all the other systems. In normal mode, the network connection has a splat on it, saying that it has limited or no connectivity. It shows an IP addy of 169.x.x.x instead of an address from the assigned scope. If I go to a command prompt and try to release/renew, it keeps coming back with a 169.x.x.x addy. In safe mode w/ networking, everything works fine. I can browse the network, get to the internet, etc. The network connection is correctly assigned an addy from the DHCP pool, and everything looks great.

I have used msconfig to disable all startup items as well as all of the non-Microsoft services, but it hasn't made a difference. I have tried using netsh to reset the TCP/IP stack and winsock = no change. I am currently scanning for spyware at ewido.com, but at this point it has mostly found cookies. There is an ActiveX plugin called Downloader.Zlob as well, but it hasn't finished scanning yet, so I don't know if it will find anything else.

I'm almost to the point of running a windows repair from CD just to reset everything, but at this point I'm not sure if anything short of a full reload will work. Any help would be greatly appreciated.
 

Answer:No network connection in normal mode, works in safe mode

Hi palad and Welcome to MajorGeeks,
I'm no network guru but it sounds like you have run through most of the troubleshooting steps.
Any new programs or updates added that may have affected the comp? Try uninstall and reinstall.
Any indications in the system logs?
Someone else may have some other options for you.

If you suspect malware, go through this procedure - http://forums.majorgeeks.com/showthread.php?t=35407
and post the requested logs. The guys in Malware can fix you up if you do have something.
Good Luck
 

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Last September I bought a new desktop running Win7 64 bit and at the same time changed ISP to get cable fibre optic. Straightaway download speed was 60+mbps.  I checked frequently on Speedtest.net until ealy November.  Always 60+.  Then installed a Radeon Graphics card instead of the onboard Intel graphics.  I did not check on Speedtest after install.  Mistake.  In January it was obvious that connection speeds were really slow.  My old Dell laptop running Ubuntu Linux was still getting 60+ so I knew it wasn't the ISP's problem.  I disabled many start up processes to no avail.  Speed was anything between 1 and 3mbps.  Often the upload speed was better than the download.
 
Two weeks ago I finally got round to removing the graphics card.  Instant success,  60+ again.  Then I tried to get my Home Group working properly again, the desktop could see the Windows laptop and netbook but not vice versa.  So, re-enabled normal start up and Home Group working perfectly but back to square one.  Speed back down to between 1 and 3 mbps.  Rebooted in to Safe Mode and hey presto, back to 60+.
 
Has anyone had a similar problem and can suggest the direction I should be looking to find the culprit?
 
I have hesitated to post any log files until someone can suggest the best options.
 
Many thanks in advance.
 
Steveob

Answer:Slow internet as user, fast in safe mode

Where...did you get the drivers for this "Radeon card" and what specific card is it, please?
 
Louis

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Hi everyone,

I have a very annoying problem with my wireless adapter. My flatmates and I recently had 50MB internet installed. The connection itself is fine, when my laptop is connected via cable it tests near to 50MB, and my flatmates' laptops get a good speed wirelessly too.

When I connect wirelessly it is incredibly slow - testing at less than 1MB. The tests themselves seem to stutter and pause. Downloads are slow (less than 100kb/s) and web pages are slow to open and often hang.

I have a nearly new Dell Inspiron laptop, with an Intel Centrino 1030-N wireless adapter. Windows 7 Home Premium 64.

Now - the strange bit - when I boot in safe mode with networking enabled and connect wirelessly the connection is fast (consistently tests at 40MB+).

I assumed this meant there was a conflicting service or something, but could not find which ones were causing the problem after spending an entire day of trial-and-error switching them off.

I became so frustrated that I formatted the drive and performed a fresh install of windows.... Same problem. Even though I only installed the network drivers the exact same problem has re-occured - fast on safe mode, terribly slow on normal boot.

So, to summarise, so far I have tried:

Updating wireless adapter drivers (and rolling back to older drivers - no change)
Re-installling windows (so no chance of any spyware, adware, or viruses)
Switching off startup services which could be potential culprits - no change

This is really anno... Read more

Answer:Wireless Internet Slow - Fast in Safe-Mode

When you say you re-installed windows did you use the OEM software disk that came with your computer?

If so then it is a program that Dell has installed and your best bet is to try and find the culprit Program by doing a clean boot



   Note
This may take some time


Perform a clean startup to determine whether background programs are interfering with your game or program


Also please run through the steps in this post and report back


Thanks,
Josh

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Hi, first post to this forum.  Hope someone can help.
 
Bought a new desktop running Win 7 64bit in September and at same time changed ISP to cable for fibreoptic.  At first download was 60+mbps .  Checked a few times using speedtest.net and always the same, so stopped checking in early November.  In December bought a Radeon graphics card  and in January realised that internet was now really slow.  Numerous checks on Speedtest gave between 1 and 3 mbps.  Tried disabling various things at startup but no change.  Finally, two weeks ago took out the graphics card and went back to the Intel on board graphics.
 
Instant success.  60+ again.  Then realised that among the startup processes I had disabled was networking so Home Group was not available.  Went back to "normal" boot and immediately Home Group started working but speed went back to 1 to 3 mbps.
 
So, started in Safe Mode and back up to 60+!
 
Question is, was it just the graphics card and associated software or some other process?  If anyone can give me some guidance I will be most grateful.
 
Incidentally, it is not an ISP problem as my Linux laptop has been giving 60+ mbps the whole time.
 
Have run CCleaner and Malwarebytes to no avail.
 
Thanks in advance for any advice.

Answer:Internet fast in Safe Mode, slow in User

I posted a few weeks ago re slow internet download of 2mbps as user and 60+ in Safe Mode.  Most grateful for the replies I received.
 
Finally solved the problem by creating a new standard user account without administrator rights.  Speed was immediately 60+.  The clue was that I got two flashing shields in the new account asking me for admin password for "Asus AI Suite 11" and "Netsvchelpentry".  A google showed that this latter was part of AI Suite and that it could be turned off.  Asus says it should give a more controlled internet experience!!!!
 
Turned it off and now get consistent 62/3 mbps downolad and 3mbps upload.Hope this helps anyone else with a similar problem with an Asus M/Board.

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Hello, the computer I am concerned with is running Windows 7 with IE8, Microsoft Security Essentials and Malwarebytes Anti-Malware. I am currently in Safe Mode with Networking without issue.

The owner of the computer says that something happened earlier today while he was online that sounds like some false antivirus popup, but he's unsure. Here are the symptoms in normal mode. Every application, from moving through them to opening and closing them, runs exceptionally slow - one to three minutes to open, at least a minute to open internet pages. I noticed that, when in IE, as the pages are loading the IE page disappears and reappears. I am not very familiar with Windows 7 so I don't know if it is related. The computer seems to be getting slower as the day goes on. CPU usage is very high.

So far, I have disabled many startup items that were unnecessary. I ran CCleaner and cleaned up. MBAM was run in both normal and safe mode, full scans, and found nothing. This is also posted in Viruses and Malware, but I'm unsure where it should live.

If you can help, thanks!! I have to work on the Win7 computer from LogMeIn, and may have to get around in safe mode there.

Answer:Win7 runs extremely slow in normal mode, but nicely in safe mode

I suggest you wait for a response from the malware specialists before looking elsewhere.

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Hello,
 
OS : WIndows XP SP3
 
My computer (actually on loan from my mother in law!) is taking ages to start and when it does, it is very slow to respond and even freezes. Eventually an Avast alert pops up and tells me it detected a rootkit called "Catchme". I didn't try to delete it, I don't know if I should have or even if Avast was right.
The PC was already slow when I first got it. I ran Malwarebytes before and it found a trojan.agent that was apparently deleted. I also ran JRT that found bad things too (tell me if you need the log).
When I run in Safe mode, the PC seems OK, more responsive.
 
Anyone to help me?
 
Thank you.

Answer:PC slow in normal mode, OK in safe mode, Catchme rootkit detected by Avast?

Hi,
 
I turned PC on this morning, it was still very slow to start, but the Avast message about the rootkit didn't come up this time! PC was still slow to respond though.
I decided to run AdwCleaner (saved on to USB key from my laptop and copied then on to the PC) just to see and it found 9 "bad" registry keys. I cleaned them and restarted the PC as prompted. PC seems a bit faster to repond now. I also ran Malwarebytes (quick scan) which didn't find anything.
Still think something is not right, can somebody help me check for rootkit or anything else please? Thank you

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Relevance 83.23%

Hi,

About two months ago my HP Pavilion 6654y Win7, 8GB, etc.,
started running extremely slowly in Normal Mode. It takes several minutes to respond to mouse clicks, etc.
Basically, it just hangs. But it runs "ok" for a minute or two while still rebooting.

In Safe mode it runs just fine.
I've tried everything I can think of to narrow down the problem, to no avail,
including numerous scans such as AVG, Malwarebytes, Trend Micro Housecall.
Installed UnHackMe to check for rootkits. Even got Reimage and ran it several times.

I've used CCleaner to clean things up, and also to clear out Startup programs
and disable most scheduled tasks, as follows,
(though it is confusing to me since I still see some of the process when started up in Normal Mode):

Yes HKLM:Run StartCCC Advanced Micro Devices, Inc. "C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun
Yes HKLM:Run KillProcess Orange Lamp Software Solutions "C:\Program Files (x86)\KillProcess\KillProcess.exe"
Yes HKCU:Run HydraVisionDesktopManager AMD "C:\Program Files (x86)\ATI Technologies\HydraVision\HydraDM.exe"
No Startup User Stickies.lnk Zhorn Software C:\PROGRA~2\Stickies\stickies.exe
No Startup User OpenOffice.org 3.3.lnk C:\PROGRA~2\OPENOF~1.ORG\program\QUICKS~1.EXE
No Startup User 1-Click Answers.lnk Answers Corporation C:\PROGRA~2\1-CLI... Read more

Answer:Win7 fine in Safe Mode, extremely slow responses in Normal Mode.

Please run Minitoolbox and include the List Installed Programs. Check HP desktop if it comes with a diagnostic test within windows or BIOS utility for memory sticks and hard drive and try running the complete test. Please post back if there are no such features as they would be provided. Try also doing some house cleaning for some dust and bunnies to make sure thermal events is not contributing to the problem.

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Relevance 83.23%

Hi
 
I am looking for help 
 
My windows 7 start in normal mode is very slow.  System is in a loop or is hanging waiting for the hard disk to be free.  The hard disk indicator light is on  all the time ... 
When I start the system in safe mode with networking, the system is fine and nothing is holding the hard disk anymore.
 
I ran minitoolbox and got the following error indications 
 
MiniToolBox by Farbar  Version: 20-06-2014
Ran by Toshiba (administrator) on 21-06-2014 at 22:59:54
Running from "C:\Users\Toshiba\Downloads"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Network
***************************************************************************
 
========================= Devices: ================================
 
Name: Security Processor Loader Driver
Description: Security Processor Loader Driver
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer: 
Service: spldr
Problem: : This device is not present, is not working properly, or does not have all its drivers installed. (Code 24)
Resolution: The device is installed incorrectly. The problem could be a hardware failure, or a new driver might be needed.
Devices stay in this state if they have been prepared for removal.
After you remove the device, this error disappears.Remove the device, and this error should be resolved.
 
Name: Microsoft Teredo Tunneling Adapter
Description: Microsoft Teredo Tunneling Adapt... Read more

Answer:Windows 7 very slow in normal mode, runs fine in safe mode with networking

Could have crap ton of stuff starting up with windows.
perhaps corupt driver or installed the wrong driver.

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Hello,
 
all of a sudden Windows 7 became extremely slow in normal mode. This doesn't happen in safe mode.
 
The laptop now also makes 3 beeps on startup, but the beeps disappear when Windows login page comes up. The only thing I did is updating Java and the beeps started.
 
I'm sending in attachment DDS, OTL and ComboFix logs.
 
Thanks in advance for your help!

Answer:Windows 7 runs fine in safe mode, but very slow in normal mode

Hello maestrale,

Welcome to Bleeping Computer.
My name is fireman4it and I will be helping you with your Malware problem.

Please take note of some guidelines for this fix:
Refrain from making any changes to your computer including installing/uninstall programs, deleting files, modifying the registry, and running scanners or tools.
   If you do not understand any step(s) provided, please do not hesitate to ask before continuing.
   Even if things appear to be better, it might not mean we are finished. Please continue to follow my instructions and reply back until I give you the "all clean".
In the upper right hand corner of the topic you will see a button called Follow This Topic.I suggest you click it and select Immediate E-Mail notification and click on Follow This Topic. This way you will be advised when we respond to your topic and facilitate the cleaning of your machine.

   Finally, please reply using the Post  button in the lower right hand corner of your screen. Do not start a new topic. The logs that you post should be pasted directly into the reply, unless they do not fit into the post.  1.Download AdwCleanerDouble click on AdwCleaner.exe to run the tool.
***Note: Windows Vista and Windows 7 users:
Right click in the adwCleaner.exe and select "Run as administrator"Click the Scan button.

Once the scan complete click Clean to finish cleaning any thing it has found.A logfile will automatically open after the scan h... Read more

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Hello everyone.  I am trying to fix my mom's computer but have so far been unable.  The laptop is running but it is incredibly slow.  When I first got on it a bunch of pop ops took over the screen.  The computer would randomly go to other sites on it's own.  It would go to a search sight called "clarosearch".  Worst of all, it's incredibly slow.  For example, from the desktop, it take about 45 seconds for the IE window to open when I click on the icon.  It takes about that long to navigate to a page and so fourth. I downloaded and ran a registry cleaner, spybot search and destroy, malwarebytes, and ad-aware.  These found a bunch of problems and cleaned some up, I guess.  The pop ups are gond and so is the strange search site, but the computer is still running just as slow.  It's a paperweight.  Getting another computer isn't really an option right now as my mom is unemployed and we're actually trying to get her resume online but we can't even do that right now with the way the laptop is acting.  I downloaded hijackthis and ran a scan.  Here is the log.    Oh, and as the subject says, the computer runs fast and fine in safe mode.  Please let me know if there is any other info that is needed as I'm not sure what to provide.  Thank you in advance for any help or suggestions you can provide.  Logfile of Trend Micro HijackThis v2.0.4Scan saved at 6:26:57 PM, on 4/26/2014Pl... Read more

Answer:Windows XP Laptop very slow in normal mode but fine in safe mode

Hello scoobyjax,my name is Jo and I will help you with your computer problems.Please follow these guidelines:Logs can take a while to research, so please be patient.Read and follow the instructions in the sequence they are posted.print or copy & save instructions.back up all your private data / important files on another (external) drive before using our tools.Do not install / uninstall any applications, unless otherwise instructed.Use only that tools you have been instructed to use.Copy and Paste the log files inside your post, unless otherwise instructed.Ask for clarification, if you have any questions. Stay with this topic til you get the all clean post.My first language is not english. So please do not use slang or idioms. It could be hard for me to read. Thanks for your understanding.***1. Download Security Check by screen317 from here or here.Save it to your Desktop.Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.Vista / Windows 7/8 users right-click and select Run As Administrator.A Notepad document should open automatically called checkup.txt; please post the contents of that document.***2. Download OTL to your desktop.Double click on the icon to run it.Vista / Windows 7/8 users right-click and select Run As Administrator.Make sure all other windows are closed and to let it run uninterrupted.When the window appears, underneath Output at the top change it to Minimal Output.Check the boxes beside LOP Check and Purity Check... Read more

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It's my first post here, so hey all.
I don't know if it's the right section for my problem, so sorry if it's not.

I've got a problem with my PC. Yesterday, my PC has started working really slow, and the sound ''lagged'' aswell. I've tried running Quake 3, but it was hanging after few secs, tried it a few times, while Starcraft was running fine for around 1 hour, and no hanging or restarts. I've tried reinstalling Windows (I have Windows XP Pro.), and the PC didn't work slow anymore, but it STILL was hanging in normal mode and in Q3... So, I've tried to run antivirus scan, and defragmenting, but during the defragmentation Pc hanged. I restarted it and it took really long to load Windows.. And the sound was lagging again, with PC running slow again. Tried reinstalling the windows again, but after some time the same thing happens. Tried formattic drive C:, and reinstalling windows, but after some times the same thing occurs. So... It takes really long to load Windows, the sound lags, everything is working slow, and after a few seconds it hangs on pretty much every game, just Starcraft works fine. Hangs while just in Windows, doing nothing, too. I took a log from HijackThis, but only in safe mode... It just hangs in normal, so sorry for this. =/ I run Spybot search and destroy in Safe Mode, it found like 6 things and I deleted them, but it didn't help. So, I could really use some help, and I'd appreci... Read more

Answer:PC working slow, and hanging in normal mode.. fine in safe mode,

Welcome to Major Geeks!

It is very unlikely that your problems are related to malware especially if you have already formatted.

However if you want to be sure there is no malware then please follow the instructions in the below link and attach the requested logs when you finish these instructions. If something does not run, write down the info to explain to us later but keep on going. Do not assume that because one step does not work that they all will not.

READ & RUN ME FIRST. Malware Removal Guide
 

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Hey guys I've checked through some of the tuts and what-not on this forum and still can't find a way to get me out of trouble..
i turned my computer on yesterday (23rd September) and there was an automatic update. Ever since the update my computer has been extremely slow (will take several minutes to open firefox -or anything for that matter). I booted safe mode and it's running fine. I opened up msconfig and did a clean boot but the problem was still there.
It's a fairly new build and I was stupid and forgot to get a virus protection i can't install it in safe mode either..

Can anyone help?
-cheers

Answer:Explorer running slow in normal mode, fine in safe mode.?

Windows Defender Offline

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Hi, I navigated to this site doing a google search and finding a post in your forum that was similar to my issue.
 
On 9/20 morning my browser was acting strange like when I clicked the arrow to go back I had to click numerous times and sometime it wouldn't go back at all.   I was running Kaspersky anti virus at the time but wonder if something malicous got in.   When I shut down the computer and tried to restart it took almost 90 minutes to start .  Once it starts and I click start menu or a program on the desktop the it hangs and I'm able to do nothing. 
 
 
I'm able to work in safe mode and safe mode with networking as normal.
 
As recommended.
 
I downloaded super anti spyware and it found only cookies I got rid of .
 
I also downloaded Adware cleaner which found a number of issues which I deleted.
 
Did a malware bytes scan and said I was clean. Tried to start in normal mode and the same issues.
 
 
I'd appreaciate any assistance. Thanks!!
 
 
I'd also like to add trying to use system restore to go back further than the morning of 9/20 but the box in the lower left is missing.  I just used that weeks ago and the box was there when I replaced a video card.
 

Answer:Vista runs fine in safe mode , slow in normal.

Welcome aboard   Download Security Check from here or here and save it to your Desktop. Double-click SecurityCheck.exe Follow the onscreen instructions inside of the black box. A Notepad document should open automatically called checkup.txt; please post the contents of that document.NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.NOTE 2 SecurityCheck may produce some false warning(s), so leave the results reading to me. Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.Make sure the following options are checked:
Internet ServicesWindows FirewallSystem RestoreSecurity Center/Action CenterWindows UpdateWindows DefenderOther ServicesPress "Scan".It will create a log (FSS.txt) in the same directory the tool is run.Please copy and paste the log to your reply. Please download MiniToolBox and run it.Checkmark following boxes:Report IE Proxy SettingsReport FF Proxy SettingsList content of HostsList IP configurationList Winsock EntriesList last 10 Event Viewer logList Installed ProgramsList Devices (do NOT change any settings here)List Users, Partitions and Memory sizeClick Go and post the result. Download Malwarebytes' Anti-Malware (aka MBAM): http://www.malwarebytes.org/products/malwarebytes_free to your desktop.* Double-click mbam-setup.exe and follow the prompts to install the program.* At the end, be sure a checkmark is placed next to Up... Read more

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Gentlemen, this is my first post. I have a problem with my broadband speed. I am on 10Mb cable and I noticed soon after Christmas things started to slow down online. I checked my download speed on various test sites and I was getting no better than 2Mb. I contacted my ISP (Virgin) and they sent me a new cable modem. Plugged in said modem, still slow. Got back to my ISP again and this time spoke to a very helpful guy. To cut a long story short we found I could get 9.5Mb+ whilst in Safe Mode with networking (Win XP Pro SP3) so he suggested I had a problem with my PC. Spybot, Ad Aware and Norton AV say all is well. I've tried running without Zonealarm and Norton AV, in fact I've cut out anything that may be interfering with my connection but still no good. Reinstated them with no change to the speed. Help!!
 

Answer:Cable broadband slow in normal mode but ok in safe mode.

Maybe this can Help, http://www.ezlan.net/Internet_Speed.html

.
 

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I'm having a problem with my fairly new laptop where it seems to be using more Internet bandwidth than it should. In Safe Mode with networking, it works fine. I'm considering reinstalling Windows but wondering if that's the best option and if so, how to go about it.
 
My laptop runs Windows 7 and when it's in normal mode, connected our wireless Internet connection, it seems to slow the connection down considerably for the other two devices on the network (my phone and my flatmate's laptop). We've just been testing it in various combinations and the connection works normally when my laptop is off, but it also works fine and at a good speed when my laptop is in Safe Mode with networking. I'm not sure what's slowing it down - I have Norton and have run a scan as well as the Power Eraser tool, and neither of them picked up anything, but I'm concerned I might have a virus.
 
I'm not really sure what to do next, but I guess I might have to try reinstalling Windows. 
 
I'd be really grateful for any suggestions of what the problem might be - and if you think I should reinstall Windows, if you have any suggestions for guides to doing that. I haven't reinstalled Windows before, so I'm not entirely sure what I'm doing and was planning to just Google 'windows 7 reinstall' or what have you.
 
Thanks for your help.
 
 

Answer:Internet slow, but fast in safe mode - reinstall Windows?

I would uninstall...then reinstall...the driver for the wireless LAN.
 
Louis

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So my laptop only starts up in safe mode and when I try to access it through normal startup, a blue screen appears for a short amount of time and then attempts to startup again going on and on in a never ending cycle.

However, I got it running on safe mode and ran Malwaebytes Anti-Malware on safe mode (with networking). However, it didn't pick up anything wrong. What can I do to fix this???

Answer:Vista only starts in Safe Mode and blue screen appears in normal mode

Hi There ghostOnthestage!For a rather lengthy but very informative article on stop errors and what may possibly cause them go here: http://www.updatexp.com/stop-messages.html Perhaps this will help a bit until someone more knowledgeable on this subject can come along. Good luck!

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I have a Windows 7 Laptop (Home Edition) that boots fine in SAFE mode, but takes an extremely long time to boot in normal mode. When it does get into normal mode, it runs so slow it is unusable.
 
I have run Malwarebytes, SuperAntiSpyWare and Spybot S&D (all in Safe Mode - of course) and it doesn't find any issues.
 
What else can I try?
 
Thanks,
Scott
 
 

Answer:Windows 7 very slow in normal mode, ok in Safe Mode

Download Security Check from here or here and save it to your Desktop. Double-click SecurityCheck.exe Follow the onscreen instructions inside of the black box. A Notepad document should open automatically called checkup.txt; please post the contents of that document.NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.NOTE 2. SecurityCheck may produce some false warning(s), so leave the results reading to me.NOTE 3. If you receive UNSUPPORTED OPERATING SYSTEM! ABORTED! message restart computer and Security Check should run Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.Make sure the following options are checked:
Internet ServicesWindows FirewallSystem RestoreSecurity Center/Action CenterWindows UpdateWindows DefenderOther ServicesPress "Scan".It will create a log (FSS.txt) in the same directory the tool is run.Please copy and paste the log to your reply. Please download MiniToolBox and run it.Checkmark following boxes:Report IE Proxy SettingsReport FF Proxy SettingsList content of HostsList IP configurationList Winsock EntriesList last 10 Event Viewer logList Installed ProgramsList Devices (do NOT change any settings here)List Users, Partitions and Memory sizeList Restore PointsClick Go and post the result. Please download Malwarebytes Anti-Malware (MBAM) to your desktop.NOTE. If you already have MBAM 2.0 installed scroll down.Double-click ... Read more

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Hello again chaps

My Dad, who is nearly 90, and 150 miles away, is having some problems. He is running Vista, but I'm afraid I don't know what IE version.

He is getting very slow loading of web pages, but his line speed seems reasonable at about 3.8Mbps. I got him to try it with the LAN cable, and that made no difference. I then got him to try safe mode with networking, and that cured the problem.

Any ideas?
 

Answer:Slow web pages in normal mode - OK in safe mode

H Geeks

I'm surprised not to have had a reply. I'm in the correct forum, right?

Perhaps my question isn't that clear. When I said safe mode with networking cured the problem, I mean that loading of pages is normal in safe mode. But on returning to normal mode, web pages load painfully slowly again.

What can I advise him to do?
 

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Hi, I have an HP Pavilion Dv7, Intel i5 @ 2.4ghz, 8GB ram and recently it hangs in normal mode, like when I try to run any programs. Although after all the anti-malware programs it does better but still hangs after a couple minutes. I'm out of ideas how to fix it. Here are my logs.
 

Answer:Runs slow in normal mode, OK in safe mode

Final log
 

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Ive been having this problem for a few days now,when I start the computer,after a few minutes,no matter what I am doing or if I am not doing anything,it will freeze,the mouse and keyboard wont work and the clock stops,the 2 little monitors that show my internet connection stop flashing too...sometimes,it freezes for a few seconds and then works,and the same thing happens over and over again until it finally freezes forever...other times,it just freezes once and stays there,Ive waited hours for it to work and nothing...

the only solution is to shut down using the button,and I know that is not a good thing to do..I did a system restore,I restored it to a day before the problem started,but when it restarted to finish the restore it froze again and the restore wasnt completed,I had to shut it down pressing the button and I realized later that I lost all the restore points I had...

in all these days,Ive done everything we are supposed to do,Ive had problems with other computers,so Im used to it,this computer is about a year old and these are the specs:

HP Pavilion Slimline s3041la
Vista Home Premium Edition
AMD Athlon 64 X2 Dual-Core 4000+
2.00 GB ram
400GB HD
NVIDIA GeForce 6150 LE
AVG Antivirus
Ad-aware
I have both Firefox and IE, they are both used,because these computer is shared with other people..
when the problem started I hadnt installed anything new...

I dont know what else I should post...I already scanned it with AVG and also did an online scan with kaspe... Read more

Answer:vista freezing in normal mode,safe mode works ok

Liliana325 said:


computer is shared with other people..
when the problem started I hadnt installed anything new...Click to expand...

But one of those other people certainly could have, right?

You might look through Add/Remove programs for installs with dates in that range.

Also, look in the STARTUP group.
 

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I have a Toshiba A135-S4467 laptop that would freeze on the windows load screen so I replaced the hard drive after several attempts at formatting and reloading that were unsuccessful. I put in the new hard drive and completely installed windows but it still freezes at load up, I did get it to start a couple times but the CPU would peg at 100% and would freeze up after about 20 seconds. It will however start and run in safe mode.
 

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Please, can somebody assist me. When I try to log into vista normal mode all I get is 'Please Wait' where the 'welcome' logo used to be and it just sits there saying "Please Wait . . . ." forever. When I could login to safe mode I enable the verbose command and restarted and tried normal mode again and it would say "Please wait for the Local Session Manager . . ." and never get past that screen. Now, for some reason, I cannot even log into any safe mode options. After the safe mode drivers load, the computer just hangs at crcdisk.sys after it's loaded and not proceed. So, then I tried to boot to the cd to use the repair utility and my computer won't even acknowledge it, it just takes to me the three safe mode options. In the past I could boot to the cd and use the repair disk and now I can't. Please don't tell me I am screwed. I have so much valuable info that I would really not want to lose. So if anybody can please help me to try and resolve this, I would be greatly appreciative. Thnx

Answer:Windows Vista cannot boot into normal mode or safe mode

How do you normally boot from your DVD? Is there a key you must press in order to select the boot drive?
Also, what's the exact make and model of your system?

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Hello everyone,

I have a Dell Optiplex GX270 with a pentium 4 processor, yes I know, old, but it works. It is running on Windows XP Pro, version 2002 with service pack 3. I have cable internet connected to a Linksys WRT100 router. As of late, my computer has been acting a little funny. I cannot seem to browse the internet for more than 5 minutes (with either Firefox 3 or IE 8) in normal mode, but the computer shows that I am connected to the internet. I was connected via a usb wireless adaptor, but since it has been acting strange, I have removed the wireless adaptor with the software and am now connected through an ethernet cord to the router which is connected to the cable modem.

The internet works fine in safe mode with networking though. Plus, in normal mode, I am able to update services such as McAfee virus scan and Spybot, as well as remote connect to another computer, which require internet although the internet browsers say that it is not connected. I have ran Spybot, Ad-Aware, and McAfee virus scan already as well, all have not found anything. My roommate's laptop is able to connect to the network, via ethernet and wireless adapter, thus I do not believe it is either the router or modem. In device manager, my network adaptor icons did not show either an "x" or "!" icon. I have tried "WinsockxpFix" but that does not seem to solve my problem. I have tried going into "msconfig" to disable all of the "startup" pro... Read more

Answer:Internet only works in safe mode or for short time normal mode

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Hi guys,

I am having this problem since couple of days, my wireless internet connection is working fine i can go in my messenger but i cant browse any websites at all in normal mode.. i tried piniging these websites it comes back fail. but it works totally fine in safe mode, pls pls help me out as I have to study for my exams.

Thanks guys
Sunny
 

Answer:My internet not working on normal mode but works fine in safe mode PLS HELP

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I have tried to run IE7 in normal mode and I always get a "The address is not valid" window. I have a good internet connection and Firefox works flawlessly. I do not have connection problems. If I ran IE7 in Safe Mode with Networking, I can bring up webpages with no problems. I thought that upgrading to IE8 would cure the problem but I am still getting the exact same problem. I have tried checking many things and have tried many suggestions that I have found through web searches but nothing works. Please help!

Answer:Internet Explorer will work in Safe Mode with Networking but not in normal mode

what firewall do you have

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Below is my DDS log. Attached is my attach file. Even in safe mode, my internet explorer and firefox seem to be hijacked and taking me to different sites.

DDS (Ver_09-03-16.01) - NTFSx86 NETWORK
Run by Donald Ford at 11:29:46.42 on Tue 04/28/2009
Internet Explorer: 8.0.6001.18702
Microsoft? Windows Vista? Home Premium 6.0.6001.1.1252.1.1033.18.1982.1396 [GMT -4:00]

AV: Rising Internet Security *On-access scanning enabled* (Outdated)
FW: Rising Internet Security *enabled*

============== Running Processes ===============

C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Program Files\Webroot\WebrootSecurity\WRConsumerService.exe
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k secsvcs
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Program Files\Webroot\WebrootSecurity\SpySweeper.exe
C:\Windows\Explorer.EXE
C: ... Read more

Answer:Internet only in safe mode and normal mode won't run antispyware programs

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.If you have already posted a DDS log, please do so again, as your situation may have changed.Use the 'Add Reply' and add the new log to this thread.Thanks and again sorry for the delay.We need to see some information about what is happening in your machine. Please perform the following scan:Download DDS by sUBs from one of the following links. Save it to your desktop.DDS.comDDS.scrDDS.pifDouble click on the DDS icon, allow it to run.A small box will open, with an explaination about the tool. No input is needed, the scan is running.Notepad will open with the resul... Read more

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Hi guys, I'm new to the forum and really hoping you can help me :)

My internet has not been working on my laptop, which happened very suddenly 2-3 days ago. The connection is fine on my other computer and phone, so I know its not the internet itself. Even on the laptop, it SAYS the wifi is connected, but its not working. Firefox was instantly crashing, it wouldn't even bring up the browser window. Chrome gives me a "DNS address not found" error for every site I try and IE wont load anything.

I've tried flushing my DNS, using that ipconfig /refresh and /renew thing. I've tried troubleshooting the wifi connection, disabling/enabling it. I ran a Malware Bytes scan and only found a couple of "pup" programs/cookies that have been deleted. Currently running a SuperAntiSpyware scan.

The thing is, I tried using the internet in Safe Mode with Networking and it works just fine! So that means a program or something on my computer is causing it, right? There were issues with my Teredo Tunneling Psuedo-Interface driver the other day, it had a yellow triangle with an exclamation mark, but I did a couple of fixes that I found on help sites and that exclamation is gone now.

Please help, I really want to use my laptop on the internet again ;_;

Oh, and the specs for my comp are:
Lenovo Win7 PC
Intel(R) Core(TM) i5-2410M CPU @ 2.30 GHz
RAM: 6 GB
Windows 7 - 64 bit operating system

Answer:Internet works in safe mode w/ networking but not normal mode

In Network and Sharing Center, there is a wizard to troubleshoot connection problems. If that doesn't work, you could "set up a new connection".

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Hi all, my laptop has been acting crazy the past couple of days. First of all, I was watching a movie on it and it just shut down. when I tried restarting it in normal mode i would get to the welcome symbol after what seemed an eternity of loading, but then the screen just went black. when I opened in safe mode with networking, everything was fine. So then I went to msconfig and unchecked the two items i was allowed to. rebooted the system and I could get into normal mode again.

So the problem now is that normal mode is acting like safe mode meaning that the bottom toolbar looks the same as in safe mode as well as any of the other open windows. also, after i tried restarting it again, i get this dialogue when I try to connect to my wifi " the dependency service or group failed to start.".

thanks for any help.

Answer:normal mode acting like safe mode and now internet not working

also, other hardware is not working such as audio and printers.

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Hi! I'm just a new here, hope someone can help and give advice here. (Sorry if this is not the right thread to start my topic)

Scenario: (this is my first time to encounter this problem)

While playing facebook games last monday, my computer get BSOD and restarts. After booting up on windows, I found out that my internet connection was gone.I tried to restart but still no connection. I use my laptop and other PC to checked if there's internet and yes they are still connected. I restart my pc again and found out after boot up a message box appear says "No AMD graphics driver is installed, or the AMD driver is not functioning properly. Please install the AMD driver appropriate for your amd hardware"

I did uninstall / install my driver but the message box still prompting after restart.
Still no internet connection.

Anyone experience this?
Sorry for my bad english.

Specs:
Intel i3 2120
Asrock H61 U3S3
Sapphire 7770 OC Edition
500 WD Blue
4GB Geil DDR3 1333mhz
550w Hec Cougar 80

Answer:No internet in normal mode but works in safe mode with networking

The first thing i would do is stay in safe mode and run a virus scan.

-edit-
Also check for a system restore point.

Use your Install DVD. When on the install now screen choose repair in the left side of screen. Select your OS. Then When at the GUI select system restore. Choose a date before all this happened.

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Relevance 81.2%

I am new to this forum. I have dell inspiron N5110 laptop that started acting up about a month ago. Internet works sometimes in normal mode. Works in safe mode every time. Have tried everything suggested on web to get working. Restored to factory defaults, tried removed and reinstalled drivers. Any help would be appreciated. Running in safe mode now.

Answer:[SOLVED] internet works in safe mode but not normal mode

I'd guess you have some kind of malware on your computer, have you run a virus scan? I'd followup with something like malwarebytes.

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Relevance 81.2%

Ok, I'm sure I'm missing something simple, but I have looked everywhere.I have a T60 running Windows XP Pro w/ SP3.  About 72 hours ago, I lost the ability to access the internet via my browser (IE7) while running in normal mode.  Works fine in safe mode with networking.  I am connected to a home network using wireless.  Router and modem all check out fine, and have been rebooted.  A 2nd laptop was brought in to verify and worked fine.  T60 will not allow internet access with wired port or wireless port in normal mode.  My desktop computer works fine on same network.The only update I've made recently is the update to the WiFi driver from Lenovo a few days ago.  I've even rolled back to the previous driver and still cannot stay connected to the internet for more than maybe 1 minute in normal mode after bootup and loggging in.I've run every Malware/anti-virus program known to man and have found nothing (Malwarebytes, Spybot, A-Squared, etc.)I've run several Rootkit tools and found nothing.I've disabled, removed and reinstalled my Norton Internet Security software and made no difference.  (same version running on my desktop and working fine.  Same version that has been running on this laptop for months and working fine.)I've done Registry restores (from a backup) and repairs and no change.I've removed and reinstalled IE7.I've run Hijackthis and had the info analyzed, found nothing.I've tried winsock repair tools, "netsh" reset co... Read more

Answer:Internet access works in safe mode, but not in normal mode

Hi mle724,I would suggest restoring your system to factory settings. On an aside note, have you tried using an alternative broswer like Safari, Mozilla, Opera, Chrome, yada, yada, yada?Hope it helps.





------------------------------------------------------------Maliha (I don't work for lenovo)ThinkPads:- T400[Win 7], T60[Win 7], IBM 240[Win XP]IdeaPad: U350Apple:- Macbook Air [Snow Leopard]Did someone help you today? Compliment them with a Kudos!Was your question answered today? Mark it as an Accepted Solution!   Lenovo Deutsche Community     Lenovo Comunidad en Espaol Visit my YouTube Channel

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I am new to this forum. I have dell inspiron N5110 laptop that started acting up about a month ago. Internet works sometimes in normal mode. Works in safe mode every time. Have tried everything suggested on web to get working. Restored to factory defaults, tried removed and reinstalled drivers. Any help would be appreciated. Running in safe mode now.
Some background:
Wireless issue, have wired to router with no internet problem.
ISP is Comcast
Cable wireless gateway is a Xfinity Arris TC8305C
Came with McAffee which I removed. Was using Malwarebytes and Spybot search and destroy. Removed them only using Microsoft essentials. Have tried turning off firewall and essentials.
Kids have PC and Xbox wired to router. Also have another laptop and wireless XBOX connections, all with no problems.
Sys info: Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
Processor: Intel(R) Core(TM) i3-2350M CPU @ 2.30GHz, Intel64 Family 6 Model 42 Stepping 7
Processor Count: 4
RAM: 4003 Mb
Graphics Card: Intel(R) HD Graphics 3000, 1809 Mb
Hard Drives: C: Total - 461838 MB, Free - 408628 MB;
Motherboard: Dell Inc., 02KWJK
Antivirus: Microsoft Security Essentials, Updated and Enabled
 

Answer:Solved: internet works in safe mode but not normal mode

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This happened between uses while notebook was in standby mode.  One day everything worked fine, next day had no access to Internet via browser or e-mail in Normal mode except via WinSCP (secure FTP utility).  In safe mode, had access to Intenet, whether browser or e-mail.  OS is WinXP Pro.  Tried everything I could think of, including unistalling firewall & anit-virus.  Any ideas?

Answer:X61 gets access to Internet via browser in safe mode but not in normal mode

I think your pc might have some virus. Scan your pc with free online scanner here a links to some. www.eset.com/onlinescan/support.f-secure.com/enu/home/ols.shtmlhousecall.trendmicro.com

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Hi,

My Internet is not working in normal but works fine in Safe mode. This weird thing started 2 months back and it's continuing. Its really frustrating. Could some body please help me...

I have followed the 5 steps that were mentioned ..

1) I have Installed AVG recently.

2) Run an Online scan
Could Not complete as I am unable to connect to Internet in Normal mode. I am able to connect Internet in Safe Mode Only.
Unable to run Panda Active Scan in Safe mode.

Step 3) Installing Immediate Protection
Installed Spy Blaster.
Installed IESPYPAD.
Step 4) Update your Operating System
I am on Microsoft XP Home SP2 and IE7.

Step 5) The log files

Deckard's System Scanner v20071014.68
Run by murthy on 2008-08-29 22:03:21
Computer is in Normal Mode.
--------------------------------------------------------------------------------

-- HijackThis (run as murthy.exe) ----------------------------------------------
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 10:04:42 PM, on 8/29/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16512)
Boot mode: Normal
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
C:\WINDOWS\sy... Read more

Answer:Internet working Safe mode not works in normal mode

Bump Please.
 

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Hello and thank you in advance for reviewing my support request.

My computer components are...
EVGA x58 SLI motherboard with Core i7
EVGA GeForce250
6gb Corsair Ram (3 sticks of DDR3)
750watt standard Powersupply from ULTRA
Hitachi 1TB 16Mb 7200rpm Sata hdd
Vista Ultimate 64-bit

My case...
After 3 months of no problems after building the computer from scratch. The power supply decides to blow up. Not literally blow up but there was a ton of toxic smoke and i did notice sparks flying out from the power supply. So i shipped it back for an exchange, and now i recieved my replacement and installed it. Everything seens fine until the Windows loading bar shows up. It seems to be taking forever which it did use to take only seconds to get past this. Then once the Windows Icon shows up and makes that classic Vista soundeffect, the screen turns to no-display-esk status and the motherboard seems to be hard at work (literally seems like its struggling to run something but it clicks, slows down, and restarts to struggle constantly) In an attempt to revi3ew the problem i turn off the comp, reset the cmos again, check all specs in setup, and try to run it in safe mode. Windows Vista 64 succesfully runs in safe mode... so i think it just needed to be reset, so i turn it back off and on again, and run normal mode... and the same no display with struggling system.
Note that this has everything to do with the powersupply getting fried and nothing with any other software or hard... Read more

Answer:Vista 64bit Safe Mode ok/Normal Mode not ok

Motherboard drivers are a possibility. Please go to your manufacturer's website and make sure you have the most recent drivers installed, specifically your chipset.

If that doesn't work, try following the instructions here: http://www.techsupportforum.com/1871981-post2.html

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The only changes I have made recently was installing some adobe products, I am currently unable to uninstall them completely. When attempting to boot normally the login screen appears and then the screen just goes black after a while to a flash of the blue screen and then restarts automatically. Any recommendations as to what I can do to work through this.
 

Answer:Vista boots up in safe mode but not in normal mode

Hi

The eventviwer (goto start then type eventvwr) system option would be giving a reason for the problem.
Most probably a driver update like display would be the problem.
Please do not try to delete any driver yourself as it may stop you from using the computer totally

you can go and try a system restore by restoring it to the date where you last remember all as working
System restore is accessible by clicking start and typing system restore.
There is no risk of loss of data when you run system restore(but avoid using a very old date as that will kill any new softwares installed)
 

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Hello,

I have windows xp and recently had a virus along with some adwares (PCDefender). Anyways, I was able to remove the virus by using "malwarebytes" by running it the safe mode/w netowking. After I ran the full scan and rebooted in the normal mode, I was unable to use the internet; so I call up my ISP (verizon) and they help me check my connectin in ms dos by using ip config and cpl other thgs not sure but I was able get connection.

I was able to connect the internet in the safe mode but coundn't in normal mode. Please help.

thx

Answer:Internet access in Safe mode\not in Normal Mode

Hello and welcome to TSF

We want all our members to perform the steps outlined in the link I'll give you below, before posting for assistance. There's a sticky at the top of this forum, and a
Quote:




Having problems with spyware and pop-ups? First Steps




link at the top of each page.

---------------------------------------------------------------------------------------------

Please follow our pre-posting process outlined here:

http://www.techsupportforum.com/f50/...lp-305963.html

After running through all the steps, you shall have a proper set of logs. Please post them in a new topic, as this one shall be closed.

If you have trouble with one of the steps, simply move on to the next one, and make note of it in your reply.

Please start a new thread in our Virus/Trojan/Spyware forum along with the required logs

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I have a two laptop a dell inspiron core i5 and an asus laptop. I have a problem on my dell laptop, it is having a hard time connecting to the internet. I have the right ssid and password but it takes too long/slow to connect compare to the asus laptop.
I recently found out that my connection works well when I put it into the safe mode with network option and it doesn't work well with normal mode.
I read that using 'hijack this' would help solve the problem, but I don't know how to use nor analyze it.
Any help is very much appreciated. Thanks!
Here's the copy of the 'hijack this'
Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 12:39:22 PM, on 6/25/2012
Platform: Windows 7 SP1 (WinNT 6.00.3505)
MSIE: Internet Explorer v9.00 (9.00.8112.16446)
Boot mode: Normal

Running processes:
C:\Program Files (x86)\Intel\Intel(R) Rapid Storage Technology\IAStorIcon.exe
C:\Program Files (x86)\Renesas Electronics\USB 3.0 Host Controller Driver\Application\nusb3mon.exe
C:\Program Files (x86)\Roxio\OEM\Roxio Burn\RoxioBurnLauncher.exe
C:\Windows\twain_32\Samsung\CLX3180\Scan2Pc.exe
C:\Windows\Samsung\PanelMgr\SSMMgr.exe
C:\Program Files (x86)\iTunes\iTunesHelper.exe
C:\Program Files (x86)\Dell Webcam\Dell Webcam Central\WebcamDell2.exe
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe
C:\Program Files (x86)\Mozilla Firefox\firefox.exe
C:\Program Files (x86)\Trend Micro\HiJackThis\HiJackThis.exe
C:\Program Files (x86)\Mozilla Firefox\pl... Read more

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Hi all,

I've had this problem since yesterday (5/25/15) and haven't managed to find a fix for it yet. The issue is that although I have internet access--and Google even boots up how it normally would--I am unable to access websites. I am able to search perfectly fine, but the connections "time out" and do not connect. When I decided to troubleshoot, I received "-website name- is online, but network is unable to connect". I am still able to access the internet on my phone and other devices.

Thank you for any and all help!

UPDATE: I now am unable to view the Google homepage on startup with Google Chrome.
 

Answer:Able to access internet in Safe Mode, not normal mode

Welcome aboard

Please, complete all steps listed here: http://www.techspot.com/vb/topic58138.html
Make sure, you PASTE all logs. If some log exceeds 50,000 characters post limit, split it between couple of replies.
Attached logs won't be reviewed.

Please, observe following rules:

Read all of my instructions very carefully. Your mistakes during cleaning process may have very serious consequences, like unbootable computer.
If you're stuck, or you're not sure about certain step, always ask before doing anything else.
Please refrain from running any tools, fixes or applying any changes to your computer other than those I suggest.
Never run more than one scan at a time.
Keep updating me regarding your computer behavior, good, or bad.
The cleaning process, once started, has to be completed. Even if your computer appears to act better, it may still be infected. Once the computer is totally clean, I'll certainly let you know.
If you leave the topic without explanation in the middle of a cleaning process, you may not be eligible to receive any more help in malware removal forum.
I close my topics if you have not replied in 5 days. If you need more time, simply let me know. If I closed your topic and you need it to be reopened, simply PM me.

 

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I'm using windows 7 64-bit operating system with internet explorer 11, and Firefox. I can use my browsers while in safe mode to upload / download information. However, after starting windows normally the browsers no longer work, that is, when I start IE I get the "This page cannot be displayed" message even though the url is microsoft.com and Firefox give me the Mozilla Crash Reporter form. I've checked the internet connection in network and sharing and see the connection is made; also when I run MS Security Essentials it gets the current updates. So it seems that it is just a browser issue. Thought someone might have an idea of how I can get my browsers working again.

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My internet wont work unless I'm in 'Safe Mode With Network Support'. This just started 2 days. All other computers on my network are fine, except this one. Can anyone suggest anything?

I'm running Windows XP.

I've done countless virus scans and adware scans.

I got frustrated last time with hijack this, so I just checked off everything and clicked "Fix". That didnt work.

I managed to fix some things in the Event Viewer. Now I get Event 7031 and that is the only error I receive. Details -
"The Workstation Service Library service terminated unexpectedly. It has done this 397 time(s). The following corrective action will be taken in 3000 milliseconds: Restart the service.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp."
One time I thought I had it fixed, but like 10 min later it went back into safe mode.

Ran something called Win Sock XP fix which basically restored tcp/ip settings but that didnt work. That was a temporary fix. NOw I'm stuck without a clue.

Ran symantec a few times. Found a few viruses, but they got deleted quickly. Here's a list of viruses they found and fixed.

userint32.exe virus name W32.Allim
rdriv.sys virus name Trojan Horse
msaccrt.exe virus name W32.Allim
lanmany.exe virus name Backdoor.Staprew.B
aight.exe virus name Backdoor.Trojan

Does anyone have any reccommendations? Re-formatting isnt really an option.
 

Answer:internet works in safe mode... not in normal mode :(

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Hey all, I have a massive problem with my internet connection, but first..the backstory..

I got a piece of malware through a bad download (i believe) which gave me Antivirus system PRO, I'm sure some of you have heard of it. It hijacked my comp, wouldn't let me open any programs, the internet, etc. Real nasty.

I went through safe mode and took it out manually, I believe I got it all, and now, everything in normal mode seems to be working okay, except the internet.

I have full connectivity while in normal mode, strong signal. However, IE will not open up any web page, RSS feeds arn't coming in, etc. HOWEVER, in safe mode, IE is a beauty..works just fine, any page quickly and easily.

I've tried a few things thus far,

ipconfig comes back as media "disconnected"
tried sfc scannow, didn't help anything.
tried netsh winsock reset, and another netsh command, can't remember which one...nadda.
ipconfig refresh and renew didn't work, probably because everything is disconnected

I'm out of ideas! Anyone, please help if you can! I'm a student going into finals, and things arn't looking too hot not having my comp in good form.

Thank you for reading, and I would appreciate any kind of help. I've visited this site before, I know you guys are good!
 

Answer:Solved: No Internet is Normal Mode, ONLY in Safe Mode!

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I have tried the following:

No proxy server is being used (box is unchecked)

All of the drivers appear to be working fine

I have run Hitman, Superantispyware and Malwarebytes (in safe mode). They each detected different problems.

Any other ideas before I take this to the computer shop?

Answer:Internet working in safe mode but not normal mode

try adwcleaner its free
https://toolslib.net/downloads/finish/1/

also resetting ie maybe help

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I had some viruses on my computer and I had to remove them with McAfee and Malwarebytes. I have run scans since then, and it is saying that it doesn't find anything, but I still can't browse. HELP!Mod Edit: Topic moved from HJT to more appropriate forum~ TMacK

Answer:Can't browse the internet in normal mode, but can in safe mode

Hello and welcome to Bleeping Computer.Please subscribe to your topic so that you will be notified as soon as I post a reply, instead of you having to check the topic all of the time. This will allow you to get an email notification when I reply.To subscribe, go to your topic, and at the top right hand corner by your first post, click the Options button and then click Track this topic. The bullet the immediate notification bubble. Then press submit.Lets take a look with Malwarebytes (just another time with an updated version, i am aware that you have run it before)Please download Malwarebytes' Anti-Malware from here:MalwarebytesPlease rename the file BEFORE downloading to zztoy.exe instead of mbam-setup.exeMBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.Double Click zztoy.exe to install the application.* Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.* If an update is found, it will download and install the latest version.* Once the program has loaded, select "Perform Full Scan", then click Scan.* The scan may take some time to finish,so please be patient.* When the scan is complete, click OK, then Show Results to view the results.* Make sure that everything is checked, and clic... Read more

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Hello,

I'm running a Gateway NV Series and as of last night I have fallen victim to the problem that Windows 7 seems to be plagued with. My internet has completely stopped working, both Ethernet and Wireless. I have tried many of the fixes suggested in this forum and others, but none of them have worked. So I booted into safe mode with networking and low and behold, the wireless and Ethernet work just fine here.

Why is this?

I don't like to run the internet on safe mode, and I would to have my computer back working at normal capacity. How can I fix this?

Specs on my laptop are here:
Gateway - Laptop with AMD Athlon™ X2 Dual-Core Processor - NightSky Black - NV5211u

Answer:No Internet in Normal Mode; Works in Safe Mode

Hi and Welcome to SF.

Your safe mode loads up with the bare essentials to get things working. Using builtin drivers i would think and no third party softwares. If your safe mode don't work, more than likely u have a system/hardware issue.

As for your normal mode, go into Device Manager, any noticable issues?

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I am a complete novice when it comes to computers, i know basics but am struggling to get my computer up and running properly. I have a really fast broadband with virgin media but this only works properly on safe mode. whilst in normal mode it comes on and off and takes a long time to load each page. I have heard of HIJACK THIS and downloaded it but am unable to read the log files ect to see what should and shouldnt be there and need help to find out how to find and solve my problem. all i ask is for a little patience as this a new learning experience for myself. hope someone can help.

Answer:internet only working normally in safe mode and on/off in normal mode.....HELP!

Is your internet the only slow thing or is it your whole computer?If your computer works OK and its just the internet that's slow, run and post a MiniToolbox log as This Topic says to do.If your whole PC is slow/unresponsive, it may be best to start a topic in the Am I Infected? forum.

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In normal mode my laptop takes dump and everything is slow. IE doesnt open or not responding.Logfile of Trend Micro HijackThis v2.0.4Scan saved at 11:34:42 PM, on 5/21/2012Platform: Windows 7 SP1 (WinNT 6.00.3505)MSIE: Internet Explorer v9.00 (9.00.8112.16421)Boot mode: Safe mode with network supportRunning processes:C:\Program Files (x86)\Internet Explorer\iexplore.exeC:\Program Files (x86)\Internet Explorer\iexplore.exeC:\Program Files (x86)\Internet Explorer\iexplore.exeC:\Users\Chris\Downloads\HijackThis.exeR1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?Lin...R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?Lin...R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htmR0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = F2 - REG:system.ini: UserInit=userinit.exe,O2 - BHO: &Yahoo! Toolbar Helper - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files (x86)\Yahoo!\Companion\Installs\cpn2\yt.dllO2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dllO2 - BHO: Conduit Engine - {30F9B915-B755-4826-820B-08FBA6BD249D} - C:\Program Files (x86)\ConduitEngine\prxConduitEngine.dllO2 - ... Read more

Answer:Internet works in safe mode but not in normal mode.

optic76,Open HJT and put a check mark next the following and delete;O2 - BHO: Conduit Engine - {30F9B915-B755-4826-820B-08FBA6BD249D} - C:\Program Files (x86)\ConduitEngine\prxConduitEngine.dllO2 - BHO: StartNow Toolbar Helper - {6E13D095-45C3-4271-9475-F3B48227DD9F} - C:\Program Files (x86)\StartNow Toolbar\Toolbar32.dllO2 - BHO: Searchqu Toolbar - {99079a25-328f-4bd4-be04-00955acaa0a7} - C:\PROGRA~2\WI3C8A~1\Datamngr\ToolBar\searchqudtx.dllO2 - BHO: Download Energy - {ad708c09-d51b-45b3-9d28-4eba2681febf} - C:\Program Files (x86)\Download_Energy\prxtbDown.dllO3 - Toolbar: Searchqu Toolbar - {99079a25-328f-4bd4-be04-00955acaa0a7} - C:\PROGRA~2\WI3C8A~1\Datamngr\ToolBar\searchqudtx.dllO3 - Toolbar: Download Energy Toolbar - {ad708c09-d51b-45b3-9d28-4eba2681febf} - C:\Program Files (x86)\Download_Energy\prxtbDown.dllO3 - Toolbar: Conduit Engine - {30F9B915-B755-4826-820B-08FBA6BD249D} - C:\Program Files (x86)\ConduitEngine\prxConduitEngine.dllO3 - Toolbar: StartNow Toolbar - {5911488E-9D1E-40ec-8CBB-06B231CC153F} - C:\Program Files (x86)\StartNow Toolbar\Toolbar32.dllOnce you have done that try restarting your pc, if it still won't open? Restart in Safe Mode With Networking.Update your version of Malwarebytes and run a full scan.Please reply and let us know if our help worked.

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My computer wouldn't boot past advanced options menu for a quite a while. So I was messing around in safe mode running anti virus software an it booted normally finally . But after that I went into add/remove programs and got rid of some stuff and I'm not sure if the internet was working before I did that because I did it right when the computer booted up again. However it does work in safe mode
 

Answer:Internet working in safe mode but not normal mode

do a tcp/ip reset

What firewall / security suite or anti-virus do you currently have on the PC - or you have ever had on the PC in the past - any trial ware - like Norton, kaspersky or Mcafee or any free security suites like zonealarm, AVG , Webroot etc
------------------------------------------------------------------------

TCP/IP stack repair options for use with Vista, Windows 7, Windows 8/8.1 and Windows 10

For Windows Vista through to Windows 10
Start> Programs> Accessories> and right click on Command Prompt, select "Run as Administrator" to open a command prompt box
(A new dialogue box - black with white font, will appear on the screen )​
For Windows 8 & 10
To open a Cmd Prompt or an Administrator Cmd prompt from the Desktop. Use Windows + X Keys together and choose Command Prompt (Admin) from the list.
Or Right click on the windows icon - bottom left hand side - A menuu appears - choose Command Prompt (Admin)​
In the command prompt window that opens, type the following commands:

Note: Type only the text in bold and red for the following commands.
Reset WINSOCK entries to installation defaults: netsh winsock reset catalog and press enter

Reset IPv4 TCP/IP stack to installation defaults. netsh int ipv4 reset reset.log and press enter

Reset IPv6 TCP/IP stack to installation defaults. netsh int ipv6 reset reset.log and press enter
​ReStart (reboot) the machine.

If you receive the message
The requested operation requir... Read more

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I'm unable to browse the internet in normal mode, I've made a post in the "Am I infected? What do I do?" section, but I still have no luck. I've tried alot of things to fix this problem, it's all in http://www.bleepingcomputer.com/forums/t/188811/able-to-browse-in-safe-mode-but-not-in-normal-mode/? This is the HiJackThis.log in normal mode,Logfile of Trend Micro HijackThis v2.0.2Scan saved at 20:32:44, on 2008/12/30Platform: Windows XP SP2 (WinNT 5.01.2600)MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)Boot mode: NormalRunning processes:C:\WINDOWS\System32\smss.exeC:\WINDOWS\system32\csrss.exeC:\WINDOWS\system32\winlogon.exeC:\WINDOWS\system32\services.exeC:\WINDOWS\system32\lsass.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\System32\svchost.exeC:\Program Files\Ahead\InCD\InCDsrv.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\system32\spoolsv.exec:\program files\common files\logishrd\lvmvfm\LVPrcSrv.exeC:\WINDOWS\Explorer.EXEC:\WINDOWS\system32\ctfmon.exeC:\Program Files\Common Files\LogiShrd\LComMgr\Communications_Helper.exeC:\Program Files\Logitech\QuickCam10\QuickCam10.exeC:\Program Files\Windows Live\Messenger\MsnMsgr.ExeC:\Program Files\BitComet\BitComet.exeC:\Program Files\TaskSwitchXP\TaskSwitchXP.exeC:\Program Files\DAEMON Tools Lite\daemon.exeC:\Program Files\Common Files\LogiShrd\LComMgr\LVComSX.exeC:\Program Files\Logitech\Desktop Messenger\8876480\Program\LogitechDesktopMessenger.exeC:\Program Files\Or... Read more

Answer:Able to browse internet in safe mode, but not in normal mode

Welcome to the BleepingComputer Forums. Since it has been a few days since you scanned your computer with HijackThis, we will need a new HijackThis log. If you have not already downloaded Random's System Information Tool (RSIT), please download Random's System Information Tool (RSIT) by random/random which includes a HijackThis log and save it to your desktop. If you have RSIT already on your computer, please run it again. Double click on RSIT.exe to run RSIT. Click Continue at the disclaimer screen. Please post the contents of log.txt. Thank you for your patience.Please see Preparation Guide for use before posting about your potential Malware problem. If you have already posted this log at another forum or if you decide to seek help at another forum, please let us know. There is a shortage of helpers and taking the time of two volunteer helpers means that someone else may not be helped. While we are working on your HijackThis log, please: Reply to this thread; do not start another! Do not make any changes on your computer during the cleaning process or download/add programs on your computer unless instructed to do so. Do not run any other tool until instructed to do so! Let me know if any of the links do not work or if any of the tools do not work. Tell me about problems or symptoms that occur during the fix. Do not run any other programs or open any other windows while doing a fix. Ask any questions that you have regarding the fix(es... Read more

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Title says it all. Done an avast scan and removed everything found from that. Did a Spybot scan not long ago and it found the Virtumonde virus.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 20:51:38, on 08/07/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16674)
Boot mode: Safe mode with network support

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\BitTorrent\bittorrent.exe
C:\Program Files\Mozilla Firefox 3 Beta 5\firefox.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.toggle.com/index.php?rvs=hompag
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acro... Read more

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Relevance 79.17%

Hello,

I have a HP Laptop Pavilion dv6. It has Windows 7 Home Premium x64 on it. When I hit the power button and let it turn on normally, it gets to the Windows 7 boot splash screen and gets stuck there for about 20 minutes. Sometimes it turns on completely, sometimes it will restart at that point then I am stuck waiting again after that.

I can boot into safe mode, and I am in pretty quickly. I have done a hard disk defrag to see if that helped anything and it didnt. I did a hard drive test through the bios and it said the drive was fine. I also did a memory test and that was all good. I tried the startup repair tools, and it came back with no errors found. Im stuck now.

Any ideas?

Thank you!

Johnson.

Answer:Computer takes about 20 min to start up normal. Fast on safe mode.

Have you had any viruses recently? Try scanning with malwarebytes anti-malware Malwarebytes : Free anti-malware download

Also, is the PC running at normal speed once it's booted.

9 more replies
Relevance 78.88%

I NEED HELP WITH THIS.  I HAVE DONE ALL I KNOW.  I RAN RUNSCANNER WITH HIJACKTHIS AND DO NOT UNDERSTAND THE OUTCOME.  PLEASE ADVISE.  THANKS.  PIA

Answer:NO INTERNET IN NORMAL MODE BUT HAS IT IN SAFE MODE

On 1 Apr...you initiated the following malware topic, http://www.bleepingcomputer.com/forums/t/448436/non-responses-from-computer/ .
 
Due to failure by you to respond, the topic was closed a week ago.
 
Do you want that topic reopened?  No one in the Win 7 Forum can assist you with malware issues.
 
Louis

1 more replies
Relevance 78.88%

I found bleepingcomputer.com in trying to find a fix for the Security Suite malware. I followed the instructions, and ran malwarebytes. The malware is gone, but now I have another problem: I cannot connect to the internet while running Windows in normal mode. I have tried to run it in safe mode with networking, and the connection works fine.

I also have another problem with random crashes and a BSOD (which I cannot fix nor find a cause for).

Please help! I appreciate any input.

Thanks!

Answer:internet in safe mode vs. normal mode

are you sure the virus is gone? Run a antivirus and let it fully scan. It sounds like one of the processes is causing this. It might be causing the BSOD as well. You could also try to do a system restore if you have a restore point from before the problem started

Run avg free antivirus or avira free antivirus and if they dont pick up anything try spybot. I cant believe that the malware is completely gone and the connection not work while it is working in safe mode.

3 more replies
Relevance 78.88%

Hope someone can help me out and I'm in the right section.
Runs great in safe mode.
Running Vista Ultimate
IE 8

Cable modem.
speedtest.net
Download 4.64 Mb/s
Upload 1.32 Mb/s
Ping 70

Avira anti-virus
Defender disabled.

I tried removing 3rd party software in startup but that was no help.
Ran Spybot S&D. It's clean. Had a couple of tracking cookies.

Ran Hijackthis. There are 3 items in there that I've uninstalled some time ago but I'm unable to remove from the log.
Acronis
Avg
Comodo

HT Log

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 8:42:36 PM, on 4/21/2010
Platform: Windows Vista SP2 (WinNT 6.00.1906)
MSIE: Internet Explorer v8.00 (8.00.6001.18904)
Boot mode: Safe mode with network support

Running processes:
C:\Windows\Explorer.EXE
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = Preserve
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://overview.mail.yahoo.com/products/classic
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\... Read more

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Relevance 78.59%

Hi,My Computer which has Win Xp Sp3 is behaving like it is in safe mode , eventhough it is in normal mode .I noticed this because ,1. Avira Antivir Guard and Update cannot be launched bcz Scheduler is not running.2 . I tried to start scheduler ( under services.msc ) , but can't start it bcz of error 1084 ( safe mode situation ) .3 . I can't use Windows Update , bcz of error Error number: 0x8007043C ( same safe mode condition )4 . I ensured that BITS was set to automatic , but it can't run bcz of 1084 error.I have scanned with Malwarebytes, Spybot S&D , SuperAnti Spyware ( in real safe mode) - No DetectionHere is the dds log ,DDS (Ver_09-09-24.01) - NTFSx86 NETWORK Run by Administrator at 16:45:23.03 on Mon 09/28/2009Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_12Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.510.112 [GMT 5.5:30]AV: ZoneAlarm Security Suite Antivirus *On-access scanning disabled* (Outdated) {5D467B10-818C-4CAB-9FF7-6893B5B8F3CF}AV: AntiVir Desktop *On-access scanning enabled* (Outdated) {AD166499-45F9-482A-A743-FDD3350758C7}FW: ZoneAlarm Security Suite Firewall *enabled* {829BDA32-94B3-44F4-8446-F8FCFF809F8B}============== Running Processes ===============C:\WINDOWS\system32\svchost -k DcomLaunchsvchost.exeC:\WINDOWS\system32\svchost.exe -k netsvcsC:\WINDOWS\system32\ZoneLabs\vsmon.exeC:\WINDOWS\Explorer.EXEC:\Program Files\Avira\AntiVir Desktop�... Read more

Answer:Safe Mode Error, WinXpSp3 behaves like it is in safe mode even in normal mode

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.If you have already posted a DDS log, please do so again, as your situation may have changed.Use the 'Add Reply' and add the new log to this thread.Thanks and again sorry for the delay.We need to see some information about what is happening in your machine. Please perform the following scan:Download DDS by sUBs from one of the following links. Save it to your desktop.DDS.scrDDS.pifDouble click on the DDS icon, allow it to run.A small box will open, with an explaination about the tool. No input is needed, the scan is running.Notepad will open with the results.Foll... Read more

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Relevance 76.85%

Hi. My emachines WinXP desktop is acting up, extremely slow (approx 5 mins to execute a command) Celeron 330 chip, 120gb HD with about 80gb free space, 256mb RAM (I know, buy more....). I've installed AdAware, AVG Anti-Spyware, unable to install Spybot S&D (gives an "administrator policies prevent this installation" warning, even though I'm installing while logged on as Admin), all that can be run have been run in Safe Mode and reveal moderate tracking cookies (around 100 per scan). At one time Norton AV used to find a w32 trojan regularly, but no other AV program ever did (including McAfee Stinger, if it's supposed to) and I have no idea whether it's still lurking about. The following HJT log was created in normal boot mode (I usually have about 5 mins before the system slows to a crawl).*************************Logfile of HijackThis v1.99.1Scan saved at 12:12:56 AM, on 7/22/2007Platform: Windows XP SP2 (WinNT 5.01.2600)MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)Running processes:C:\WINDOWS\System32\smss.exeC:\WINDOWS\system32\winlogon.exeC:\WINDOWS\system32\services.exeC:\WINDOWS\system32\lsass.exeC:\WINDOWS\system32\svchost.exeC:\Program Files\PC Tools Firewall Plus\FWService.exeC:\Program Files\Windows Defender\MsMpEng.exeC:\WINDOWS\System32\svchost.exeC:\WINDOWS\Explorer.EXEC:\WINDOWS\system32\spoolsv.e... Read more

Answer:Winxp Very Slow At Normal Boot But Normal In Safe Mode

Welcome to the BleepingComputer HijackThis Logs and Analysis forum shootr2 My name is Richie and i'll be helping you to fix your problems.It appears you've no virus protection installed.Download\install one of the following freeware options from the choice below.Once installed update its definitions and then run a full system virus scan.AVG7 Free Edition Antivirus:http://free.grisoft.com/softw/70free/setup...ree_446a965.exeAvast! 4 Home Edition: http://files.avast.com/iavs4pro/setupeng.exeAvira AntiVir Personal Edition Classic http://www.free-av.com/----------------------------------------------Please download Combofix and save to your desktop:Note: It is important that it is saved directly to your desktop Close any open browsers. Double click on combofix.exe and follow the prompts. When it's finished it will produce a log. Post the entire contents of C:\ComboFix.txt into your next reply. Note: Do not mouseclick combofix's window while it's running. That may cause the program to freeze/hang. Also post a fresh Hijackthis log.

1 more replies
Relevance 76.27%

I recently re-formatted my Sony VAIO since it was starting to run super slow. Now that I re-installed Windows 7 on it through recovery disks, it worked fined for about a day but then the problem came back. The computer is slow at bootup and runs super slow while freezing so many times. I am running it on safe mode right now and its working fine.

I ran hardware diagnostics and everything is fine (Memory, Hard Disk etc.)

I installed Norton Antivirus and Windows Live Messenger after the re-install.

Please help me.

Answer:Computer runs really slow in normal mode, but runs fine in safe mode

anyone?

9 more replies
Relevance 75.4%

Hi,

I've Googled my problem and stumbled upon many tech support forums. I've tried various solutions, where I go to the command prompt to reset the winsock catalog, flush dns, ip reset, etc . . . It looks like most of the solutions that I see point to a process that blocks the connection, and it requires help from the tech support users in the forum to sift through the log file the user submits.

Do you think you guys can provide some help?

Thanks for reading

Answer:[SOLVED] internet connection only works in safe mode: Vista

Is Vista SP2 installed?

http://sysnative.com/0x1/Vista_SP_Prepwork.html

What anti-virus/ firewall do you have installed?

Regards. . .

jcgriff2

`

10 more replies
Relevance 105.78%

As title says, my internet in safe mode with network activity is 10x times faster than in normal mode, i've removed a lot of services but the problem insists.

Logfile of Trend Micro HijackThis v2.0.5
Platform: Windows 7 SP1 (WinNT 6.00.3505)
MSIE: Internet Explorer v8.00 (8.00.7601.17514)

Running processes:
C:\Program Files (x86)\ASUS\AI Suite II\AsRoutineController.exe
C:\Windows\DAODx.exe
C:\Users\Escrotorio\AppData\Local\Skillbrains\lightshot\4.4.2.10\LightShot.exe
C:\Program Files (x86)\ASUS\AI Suite II\TurboV EVO\TurboVHelp.exe
C:\Program Files (x86)\InstallShield Installation Information\{E6931688-DA2B-4E16-8539-3D323D69C677}\AiChargerPlus.exe
C:\Program Files (x86)\AVG\AVG2014\avgui.exe
C:\Program Files (x86)\ASUS\AI Suite II\EPU\EPUHelp.exe
C:\Program Files (x86)\ASUS\AI Suite II\AI Suite II.exe
C:\Program Files (x86)\ASUS\AI Suite II\Sensor\AlertHelper\AlertHelper.exe
C:\Users\Escrotorio\Downloads\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://start.search.us.com/v/2/?guid={BD2E1507-439B-4E77-A250-026E71185413}&serpv=5
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = Bing
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = MSN.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = Bing
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = Bing
R0 - HKLM\Soft... Read more

Answer:Internet faster in Safe Mode, slower in "normal mode"

Hello and wwwwwweeeeeellllccccccoooommmmmmeeeee Ray LOL!! now something very odd and unless I ma really badly mistaken I have never been able to access the net using safe mode so I would suggest you run these two for starters.


http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

http://www.sevenforums.com/tutorials/433-disk-check.html

3 more replies
Relevance 105.37%

Hello,

Firstly, this is my first post.. so please go easy on me. I found one similiar post here, but it was not specific to my situation.... so here goes... thanks for any help as we run a tax business and we are in cruch time here before the 15th and stuck with NO INTERNET!!!

After years of being fine on my Vista machines (we have 2 on the network, hard wired through a router usually.. however now they are connected directly to the modem) that have both either lost their internet connection or after many reboots of the modem, connect to a uselessly slow internet connection.

I've reset the router, and then gave up alltogether for the direct line to the modem. Comcast came today, couldn't figure it out.. they replaced the modem and claim the internet is fine from their end.

I did install Comcast's Norton Suite 3 weeks ago, which ran fine until now. I slow started having problems, Tivo Desktop couldn't transfer shows, then wifi connected devices like my iphone would ask over and over again for the password to the network. Then my VNC program stopped connecting to my home computer. Then, ultimately the internet connection was lost. All these things happened a few days after each other.

Comcast has told me I am on my own, they don't know what else to do. The kicker is that the internet is good and fast if I boot in SAFE MODE. I uninstalled Norton on one of my desktops, but still slow internet.

So, the tech tells me the problem is with Vista, says there must've been... Read more

Answer:Vista Computers Both Slow To No Internet, Works in Safe Mode.. HELP!

Conflict, but what is it? Try this to find out

How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7

Now for some surprises, you are in a tax business, I have been a tax auditor for many years. Still want my help?

9 more replies
Relevance 104.55%

Any ideas?

Here is a hijack list in SAFE MODE

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 12:41:02 PM, on 12/29/2009
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16945)
Boot mode: Safe mode with network support

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Intel\Wireless\Bin\ZcfgSvc.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\WINDOWS\system32\ctfmon.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell4me.com/myway
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://bfc.myway.com/search/de_srchlft.html
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.dell4me.com/myway
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?L... Read more

Answer:FAST IN SAFE Mode slow otehrwise

Hello and Welcome.

A slow machine is not always a product of infection. I don't see any sign of active infection

Please see this sticky topic:

http://www.techsupportforum.com/f174...ow-247567.html


That said, if you need further assistance for a malware removal issue...


We no longer use HijackThis as our initial analysis tool.

We want all our members to perform the steps outlined in the link I'll give you below, before posting for assistance. There's a sticky at the top of this forum, and a
Quote:




Having problems with spyware and pop-ups? First Steps




link at the top of each page.

---------------------------------------------------------------------------------------------

Logs are best taken from Normal Mode, this shows what is active at the time of the scan. In Safe Mode, many processes are not active, so it's not an accurate portrayal of the situation.

Please follow our pre-posting process outlined here:

http://www.techsupportforum.com/f50/...lp-305963.html

After running through all the steps, you shall have a proper set of logs. Please post them in a new topic, as this one shall be closed.

If you have trouble with one of the steps, simply move on to the next one, and make note of it in your reply.

Please note that the Virus/Trojan/Spyware Help forum is extremely busy, and it may take a while to receive a reply.

1 more replies
Relevance 104.55%

Hi, I've been having some issues with a very sudden slow startup after removing some viruses from my computer. I'm running windows XP with media edition 2005 SP2 and sources of this startup issue may be related to the following other issues I have found:

1.) Cryptographic service error 1068: dependency issues

2.) Missing taskbar (managed to fix this error somehow, although there is still no taskbar showing in safemode)

3.) Attempts to download windows updates fails due to crpytographic service error (clearly due to issue 1)

4.) System Restore is very buggy and unuasable

5.) Cannot copy/paste files anywhere

6.) In Administration Tools cannot adjust startup properties of any services

7.) Cannot enter Help and Support by any means

8.) Search Companion does not work

9.) Computer does not read printer or USB audio headset anymore

I've found solutions to similar problems here and there while browing help forums but all have been to no avail! Any input would be greatly appreciated
 

Answer:XP slow startup in normal and safe mode

Your PC might still be infected. So please post a topic in the security forum, and explain ur problem, and post a HiJackThis log there. An expert will guide you then.

Meahwhile, you can scan with antivirus(which i think u did), and some good antispywares. Some antispywares are SuperAntispyware, Malwarebytes Antimalware, Spyware Doctor Starter Edition. Download them, update them and run scans. Hope ur PC will be rid of virus/spywares.
 

1 more replies
Relevance 103.32%

Hi all ive had this problem since i got my pc, basically my wireless speeds are around 0.5mb when i do a speedtest on windows, however on safe mode it will be 12mb. there's obviously some sort of conflict which i have struggled to identify.

here is what i tried

- fresh installs, although at the start the speeds are fine but once i install more drivers/programs it will do it

- installed different wireless drivers

- disabled certain processes/services
windows 7
pci express wireless adapter - TL-WR781ND
 

More replies
Relevance 103.32%

Hi all ive had this problem since i got my pc, basically my wireless speeds are around 0.5mb when i do a speedtest on windows, however on safe mode it will be 12mb. there's obviously some sort of conflict which i have struggled to identify.

here is what i tried

- fresh installs, although at the start the speeds are fine but once i install more drivers/programs it will do it

- installed different wireless drivers

- disabled certain processes/services
windows 7
pci express wireless adapter - TL-WR781ND

Answer:Wireless speeds slow, but fast in safe mode?

You might try uninstalling the wireless connection software that installed with the drivers, you should see it there in add/remove programs.

Let Windows handle that part of the connection instead, it usually works better that way.

6 more replies
Relevance 103.32%

Hi,
 
I could use some help. My Toshiba Satellite laptop is having issues after the normal startup with slowing down dramatically after it goes to the desktop. It will basically freeze with commands taking between 5-50 seconds to be recognized and sometimes it just freezes. When I boot into Safe Mode, I am running everything smoothly. I could really use some help figuring out whats going on.

Answer:Everything runs very slow in normal, but fine in Safe Mode.

Open msconfig and on the General tab choose "selective startup" (uncheck all three items) and reboot. Does the problem still occur? If not, start adding items back to msconfig one or two at a time, rebooting after each change, until the problem reappears and you'll have identified the offending process. This is clearly a time consuming procedure, but it is the best way to determine if some process loading with the system is the cause of your problem.
 
After you've isolated the cause, do not use msconfig to permanently disable the process. Instead, if it is a service go to START - RUN and type: services.msc (then press enter) and disable the service OR, if it a program, you can download & run a simple app such as Mike Lin's Startup Control Panel (http://www.mlin.net/StartupCPL.shtml) to enable, disable, or otherwise manage startup programs.

1 more replies
Relevance 103.32%

My computer starts in Safe Mode without issue. Unfortunately, normal start-up is extremely slow and unresponsive. Any help that is offered is greatly appreciated!

Malwarebytes Anti-Malware
www.malwarebytes.org
Scan Date: 12/15/2014
Scan Time: 5:10:21 PM
Logfile:
Administrator: Yes
Version: 2.00.4.1028
Malware Database: v2014.12.15.05
Rootkit Database: v2014.12.14.01
License: Free
Malware Protection: Disabled
Malicious Website Protection: Disabled
Self-protection: Disabled
OS: Windows 7 Service Pack 1
CPU: x86
File System: NTFS
User: Todd
Scan Type: Threat Scan
Result: Completed
Objects Scanned: 323602
Time Elapsed: 28 min, 29 sec
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Warn
PUM: Enabled
Processes: 0
(No malicious items detected)
Modules: 0
(No malicious items detected)
Registry Keys: 0
(No malicious items detected)
Registry Values: 0
(No malicious items detected)
Registry Data: 0
(No malicious items detected)
Folders: 0
(No malicious items detected)
Files: 0
(No malicious items detected)
Physical Sectors: 0
(No malicious items detected)

(end)

DDS (Ver_2012-11-20.01) - NTFS_x86
Internet Explorer: 11.0.9600.17420
Run by Todd at 17:48:20 on 2014-12-15
Microsoft Windows 7 Enterprise 6.1.7601.1.1252.1.1033.18.3572.2238 [GMT -5:00]
.
AV: McAfee VirusScan Enterprise *Enabled/Updated* {86355677-4064-3EA7-ABB3-1B136EB04637}
SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
==... Read more

Answer:Safe mode works well, normal startup is very slow

Welcome aboard

Please, observe following rules:

Read all of my instructions very carefully. Your mistakes during cleaning process may have very serious consequences, like unbootable computer.
If you're stuck, or you're not sure about certain step, always ask before doing anything else.
Please refrain from running any tools, fixes or applying any changes to your computer other than those I suggest.
Never run more than one scan at a time.
Keep updating me regarding your computer behavior, good, or bad.
The cleaning process, once started, has to be completed. Even if your computer appears to act better, it may still be infected. Once the computer is totally clean, I'll certainly let you know.
If you leave the topic without explanation in the middle of a cleaning process, you may not be eligible to receive any more help in malware removal forum.
I close my topics if you have not replied in 5 days. If you need more time, simply let me know. If I closed your topic and you need it to be reopened, simply PM me.

======================================

Download RogueKiller from one of the following links and save it to your Desktop:

Link 1
Link 2
Close all the running programs
Windows Vista/7/8 users: right click on RogueKiller.exe, click Run as Administrator
Otherwise just double-click on RogueKiller.exe
Pre-scan will start. Let it finish.
Click on SCAN button.
Wait until the Status box shows Scan Finished
Click on Delete.
Wait until the Status box shows Deletin... Read more

29 more replies
Relevance 103.32%

Hi i have a problem using internet in the normal os state, it works great on safe mode
 
I have tryed uninstalling nic and reinstalling, disabling it, flushing dns, doing some netsh commands, ipconfig/release and renew but no luck and a thing other things,  i'm currently on safe mode right now
 
I been using ubuntu for a bit but i miss running steam games, if someone would be able to help me i would be thankful, i normally can solve my own problems but this one has me puzzled 
 
I think it maybe be a dhcp connection problem but unsure

Answer:Internet on safe mode but not on normal

Maybe you have some malware that doesn't come on in Safe Mode, therefore it works fine there and not in normal mode.
Perhaps it's time to do a bit of malware scanning with programs like malwarebyes and superantispyware free versions (careful to not accept trial versions during installation).

3 more replies
Relevance 102.91%

Hi I'm in need of help!
I have a Hp pavilion dv5. Last week I encountered the chesire police virus. I managed to remove it I think well at least get rid of the locked screen by using system restore. I also downed shortly after a PDF reader which I later uninstalled due to my computer getting BSOD. The message given was irql less or equal.
For the past couple of days I have been using using rstrui.exe on safe mode with command prompt to restore the system and it would work fine until you shit down and had to go through the whole process again. I now can't even get safe mode with command prompt to load it just freezes on loading files. I just ran start up test in Hp diagnostics it said harddisk test failed hard disk 1 smart (301) hard disk 1 quick (303). I really need to use the laptop ASAP for work! I appreciate this won't be solved over night! Any help I'd be eternally great full xxx

Answer:Can't boot vista normal or safe mode

This is direct from the HP Website......... The Smart error ( 301 ) and both the short and long Disk Self Test error ( 303 & 305 ) all indicate that the Hard Drive is failing and needs to be replaced.
You will need to replace the hard drive in your laptop and on the HP website you can find instructions on how to do so for your model number. If you don't have a backup then the first thing you need to do is to take the hard drive from your machine, put it in an external USB caddy and retrieve all your Documents, Pictures, Music, Videos etc. To do this you would be best to use a different PC, borrow one from a friend and use their USB port. Once all your personal data is safe you can then try using the HP Factory Restore partition to get you running again. But the only real fix is to replace the existing hard drive.

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Relevance 102.91%

I've had help here before with some virus removal, but I'm not sure if this is a virus or not.  Windows vista now boots to a black screen.  I tried system repair and got a Blue screen:
 
A problem has been detected and windows has been shut down to prevent damage
to your computer.
 
PROCESS1_INITIALIZATION_FAILED
 
If this is the first time you've seen this stop error screen, 
restart your computer... etc
 
Technical information:
*** STOP: 0x0000006B (0xC0000102, 0XC00000002, 0X00000000, 0X00000000)
 
 
I tried to restart in Safe Mode, but it stops on
 
Loaded: \windows\system32\drivers\crcdisk.sys
 
and won't go any further...
 
Thanks for any help
 
-Richard
 

Answer:Vista won't load now, normal or safe mode...

UPDATE:  After it was stuck on 
Loaded: \windows\system32\drivers\crcdisk.sys
 
It went to a blank screen again...  then about 5+ minutes later I hear the starup tone and it's on my log in screen.
 
I was able to get in and run MSSE, JRT, And AdwCleaner.  All came back clean.
 
I was also able to reboot and while it seemed to take longer than usual for the login screen to come on, it did show up and I was able to sign on..
 
I tried to run chkdsk, it said it scheduled it, so I did a reboot.  It just did the blank screen for a while, then I heard the startup tone but the screen stayed black.  Nothing happened for a while, so I held the power button for a power-off then rebooted.  It started normally, I guess, but maybe some analysis is still needed....
 
Thanks.
 
Also, I just noticed that all of my system restore points from before July 11th (Windows Update) are gone. 

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My anti virus(Microsoft Security Essentials) detected a virus and asked me to clean it up. After deleting the virus, it asked for a reboot. After the reboot, my windows did not start. After pressing the power button to switch it off and back on, it took me to a welcome screen with an "Other User" account and requires a user and pass which I dont know. I tried startign it in safe mode, and it takes me to the same screen which requires a login. I didnt have any sort of an account on my laptop. Also there is no, power button on the right bottom corner to swtich off or change user option. Dont know how to access into my laptop, Can anyone please advise on how to solve the problem

Answer:Vista Lock out in normal and safe mode

Tried using Avira Boot up CD and it found a Trojan Horse/dropper.gen . But it did not still solve the problem since it is not recommended to delete the file, it could cause damage to the hardware. Im still locked out of my PC ? HELP

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Hi I'm in need of help!
I have a Hp pavilion dv5. Last week I encountered the chesire police virus. I managed to remove it I think well at least get rid of the locked screen by using system restore. I also downed shortly after a PDF reader which I later uninstalled due to my computer getting BSOD. The message given was irql less or equal.
For the past couple of days I have been using using rstrui.exe on safe mode with command prompt to restore the system and it would work fine until you **** down and had to go through the whole process again. I now can't even get safe mode with command prompt to load it just freezes on loading files. I just ran start up test in Hp diagnostics it said harddisk test failed hard disk 1 smart (301) hard disk 1 quick (303). I really need to use the laptop ASAP for work! I appreciate this won't be solved over night! Any help I'd be eternally great full xxx

Answer:Vista won't boot in normal or safe mode

If it indicates that the hard drive is the problem, it may have died on you. If so your stuff is lost. You will need a new hard drive and need to back up your stuff in the future.
If YOU feel that the hard drive has died you can try these methods to save your stuff
3 Ways to Recover Data from the Hard Drive of a Dead Laptop

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I have a Dell Inspiron 1525 with Windows Vista - Saturday my computer booted up just fine I downloaded a couple of clean up programs and tried doing to many things at once and froze my computer. I forced it to shut down and now it wont boot up at all. I ran the start up repair several times and sometimes it wouldn't find a problem but most the time it told me that it couldn't automatically fix the problem. I've tried booting up in safe mode and it doesn't boot. I've tried restarting with the last known good configuration and that doesn't work. I don't know how to do system recover or if I can even do that. I have also tried using the installation CD to repair it and that doesn't work either. Is there any hope? Is this something that can be fixed without losing the stuff on my hard drive?

Answer:Vista won't start in either Safe/normal mode

Your primary concern seems to be your stuff. Save your stuff and then we will see what can be done
Use Ubuntu Live CD to Backup Files from Your Dead Windows Computer - How-To Geek

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Hello all,
I was wondering if anyone can help me with this issue. I'm having BSODs 19/20 times (image below) and was wondering what I can do to solve this issue. I couldn't even boot into safe mode!
I'm running Vista 64bit Ultimate on a Dell precision M2400 laptop and this issue has just started happening today. I don't recall installing any software or updates, so I'm not sure what could have caused this.

Any help is very much appreciated!

Answer:Vista Help w/ BSOD on normal and safe mode!!

Hi -

Very nice screenshot of the BSOD.

I consider 1 BSOD too many, let alone the 20 you have suffered from. The bugcheck per the screenshot:

0x7e (0xc0000005, 0xa600006ed84, 0xa6009d14c8, 0xa60019d0ea0), probable cause = ci.dll, the Microsoft Code Integrity module. The timestamp per s/shot = 47be5bb6, translated = Fri Feb 22 00:20:54 2008.

0x7e = SYSTEM_THREAD_EXCEPTION_NOT_HANDLED = a system thread generated an exception not caught by the error handler. The exception here can be found in the first parm - 0xc0000005 = a memory access violation.

Seeing ci.dll is somewhat bothersome to me because code integrity theoretically should not occur on an x64 system unless hardware fails or something updated the NT Kernel. Take a look at the Event Viewer - specifically the Code Integrtity log -
Applications and Services | Microsoft | Windows | Code Integrity | Operational. I assume and hope it is related to a cache of some type. What entries are there? You can 2x-click on an entry for additional detailed information. Copy/paste into post. To note, the actual location of the log (in case I ask for it) is:

Code:
%SystemRoot%\System32\Winevt\Logs\Microsoft-Windows-CodeIntegrity%4Operational.evtx
You said this happened w/in last 24 hours. First thing is to follow THESE instructions which will gather system information and copy the mini kernel dumps produced by the BSODs. This will preserve this information - we may need it.

Take a look at PER... Read more

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Relevance 102.5%

After upgrading to SP2 about a month ago so I could take finals on my computer at school, i noticed that my computer wouldn't boot up in safe mode (i just get a blank dark screen and i can hear the computer doing something but giving it a reasonable amount of time it doesn't progress from that screen). It didn't concern me because normal mode was working and i was able to take my tests. But now I want to get to the bottom of this. I delayed getting sp2 because i had a feeling it would mess up my computer. (i've had other problems too with visual skins but i was able to resolve those).If it matters, i ran a scan of my system with spyware doctor and it said i had a trojan.dialer and needed to boot in safemode to get rid of it. When I tried, it wouldn't load. Oh, btw, any way to get rid of that trojan.dialer without using safemode?

Answer:Windows Xp Home, After Sp2, Safe Mode Doesn't Work, Normal Mode's Fine?

Try running Ewido online scan and post the results overhere.

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Hi,

I got win 7 home premium 64 bit on an i3 laptop. My system worked fine until today morning.

The problem is this;
When I boot the system in normal mode, I get to the part where I need to enter my password to login. Once i do that, all I get is a black screen with the mouse pointer that moves about normally. I've waited for the normal desktop environment to appear (ie icons and taskbar) but this doesn't happen (btw, my desktop background color is always black).
The system boots perfectly in safe mode.

Yesterday was the first time in over a year I used utorrent. I used to get the BSOD when I used to use it. I couldn't rectify the problem and hence had stopped using it. It worked fine yesterday though.

Any idea whats happening and how I could fix the problem?

Answer:Windows doesn't login properly in normal mode but fine in safe mode

I've tried running SFC /SCANNOW a couple of times but I keep getting a message that there may be corrupted files. I also created the sfcdetails.txt file.
Going to try the system restore option now

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Relevance 102.5%

I am running using Dell Inspiron with windows vista. A couple days ago, I got on the computer and then it froze, at fist the program I was using froze, and then I got a circle next to the arrow, but could still move the arrow, then the arrow stops moving. CTL ALT DEL does not work, so i must do a hard reboot, try to boot in safe mode and all the files come up but then it goes no where and the computer either restarts or I reboot it.

I have run all types of tests and nothing comes up. Today I got the blue screen of death twice, but after reboot, it goes away. I do not have a Boot Disk and have tried all the tests in the F8 command. Currently I am running an expanded memory test, but figured I would get this out there before I go insane.

Any ideas would be MUCH appreciated.
 

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Relevance 102.5%

Hi guys,
it is my first time to join to this forum. I really need the solution of my laptop Problem. I Have my
Gateway EC38 and it has been
freezing while I am using in normal mode.
But in Safe Mode works well. I tried uninstall my video card driver and also my sound card but nothing works. I also do
sfc/scannow in safe mode/safe mode with command prompt, but yet it says I have corrupted file but he doesnt show any file. I check in log file but I dont understand much.
Im always maintaining my laptop hardware status specially ventilation and change every year the cpu thermal gel.
Please help me find solutions to this kind of problem.
My Laptop Details:
Windows 7 64bit
x64 Base processor
factory OS windows Vista
Processor: Intel Centrino 2

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Relevance 102.5%

Please help!  Over the past week or two my computer has been running slower and slower.  Then lost the ability to download anything unless in safe mode.  Now when opening computer in normal mode get nothing but black screen.  Think I got something when my antivirus software lapsed and I wasn't protected for a bit?
 
Running Windows 7 64
 
Tried running Malewarebytes, Avast, SuperAntiSpyware, Microsoft Defender, sf scan, CCleaner and nothing has helped.  Everything comes back fine. 
 
I'm not very computer savy but from what I have been reading you all can help!  Much appreciated and many thanks for any assistance. 
 
 

Answer:I'm lost. Only open in safe mode. Normal mode give black screen.

Hello ,what is the sf scanBoot to safe mode with Networking and try running these......MiniToolBoxPlease download MiniToolBox, save it to your desktop and run it.Checkmark the following checkboxes:Flush DNSReport IE Proxy SettingsReset IE Proxy SettingsReport FF Proxy SettingsReset FF Proxy SettingsList content of HostsList IP configurationList Winsock EntriesList last 10 Event Viewer logList Installed ProgramsList Users, Partitions and Memory size.Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run. Note: When using "Reset FF Proxy Settings" option Firefox should be closed.TDSSKillerDownload TDSSKiller and save it to your desktop.Extract (unzip) its contents to your desktop.Open the TDSSKiller folder and doubleclick on TDSSKiller.exe to run the application, then on Start Scan.If an infected file is detected, the default action will be Cure, click on Continue.If a suspicious file is detected, the default action will be Skip, click on Continue.It may ask you to reboot the computer to complete the process. Click on Reboot Now.If no reboot is required, click on Report. A log file should appear. Please copy and paste the contents of that file here.If a reboot is required, the report can also be found in your root directory (usually C:\ folder) in the form of TDSSKiller_xxxx_log.txt. Please copy and paste the contents of that file here.AdwCleanerPlease download AdwCleaner by Xplode and save to your Desktop.Double clic... Read more

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Relevance 102.5%

laptop has been randomly freezing. cursor disappears no keyboard function. only thing to do is manual shutdown.

Now getting a BSOD error 50.

any help?

Answer:BSOD BCCode 50. freezes in normal mode, works fine in safe mode

Code:
BugCheck 50, {fffff80040f9e3b0, 1, fffff80000b9a1aa, 5}

*** WARNING: Unable to verify timestamp for ntoskrnl.exe
*** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe

Could not read faulting driver name
Probably caused by : ntoskrnl.exe ( nt_fffff80000b95000+51aa )

Followup: MachineOwner
---------
Your crash dumps are not showing any finite probable cause. In such a situation, it is better to enable Driver Verifier to monitor the drivers.
Driver Verifier - Enable and Disable
Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.



   Information
Why Driver Verifier:
It puts a stress on the drivers, ans so it makes the unstable drivers crash. Hopefully the driver that crashes is recorded in the memory dump.

How Can we know that DV is enabled:
It will make the system bit of slow, laggy.



   Warning
Before enabling DV, make it sure that you have earlier System restore points made in your computer. You can check it easily by using CCleaner looking at Tools > System Restore.

If there is no points, make a System Restore Point manually before enabling DV.



   Tip

If you fail to get on the Desktop because of DV, Boot into Advanced Boot Options > Safe mode. Disable DV there. Now boot normally again, and try following the instruction of enabling DV again.
If you cannot boot in Safe mode too, do a System Restore to a point you made ... Read more

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