Computer Support Forum

Unable to access Windows 8 & Can't start in Safe Mode

Question: Unable to access Windows 8 & Can't start in Safe Mode

So I'm posting this for a friend of me, her laptop became really slow (10-15 min in loading screen, extremely slow reaction time when finally signed into Windows 8 etc.) But most of the time she couldn't even access Windows and an error came up: 'Critical process died'.
Or some weird errors when she finally managed to access Windows like:
'Framework\mscoreei.dll couldn't be loaded' or 'An write and read on the memory failed'

Basically I told her to try to Start in Safe mode and do a 'chkdsk' and/or ' SFC /scannow' as I thought her hard drive is badly corrupted or the laptop has been infected by a weird virus.
Unfortunately, the system is so slow and full of errors, she couldn't manage to start in safe mode because she can't get to the Settings, CMD or Run.

The next thing I did was trying to boot via a Recovery Drive (On a 8GB USB). But just as I thought, the boot order is on default 'Hard drive first'. You can change that easily by accessing the BIOS but ya... I can't help her to access the BIOS because she can't get into Settings->Troubleshoot->UEFI

Does anyone knows how to get into the BIOS or Safe mode without accessing Windows 8 itself to fix this huge Corruption/error/virus?
She has an ASUS notebook. Maybe some of you guys know a trick to press F2 or something when It's loading


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Preferred Solution: Unable to access Windows 8 & Can't start in Safe Mode

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link (This link will automatically start a download of Reimage that you can save to your computer.)

Answer: Unable to access Windows 8 & Can't start in Safe Mode

If you can at least get to the Windows 8 logon screen, then you can start Safe Mode, see the instructions at this link: link

Originally Posted by RyanH

The next thing I did was trying to boot via a Recovery Drive (On a 8GB USB). But just as I thought, the boot order is on default 'Hard drive first'. You can change that easily by accessing the BIOS but ya... I can't help her to access the BIOS because she can't get into Settings->Troubleshoot->UEFI

- You do not need to change the boot order of drives in your computer's UEFI firmware (BIOS).
- Connect your Windows 8 USB flash drive or insert your Windows 8 DVD.
- Restart the computer.
- Press the correct key to enter the boot menu (see this link for help). Or, if you have a Lenovo computer, you can also press the NOVO button when the computer is turned off and then select "Boot Menu".
- Select your USB/DVD from the boot menu.

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My computer was affected by several viruses and I used Combofix to try correct the problem however because I'm not using a legit copy, I used to gain access back into my desktop through safe mode AntiWPA patching but I'm not able to get into Safe Mode anymore.

I try to log in the three safe modes available but it just loads everything and restarts the computer.

When, I'm at the Windows XP normal startup, I get a popup stating:

"Windows Product Activation"

This copy of Windows must be activated with Microsoft before you can log on.
Do you want to activate Windows now?

Yes No"

I don't have a Windows bootable CD for to get into recovery console and I'm not sure if the recovery console will help me to get into the safe mode so I can change the registry or patch the OS again.

Please help, I've got important data that I don't want to lose.

Answer:Unable to boot in safe mode and unable to access in normal mode [Windows XP]

It looks like MS caught up with you. I doubt if anybody at a pc help forum is going to tell you how to get an illegal version of Windows up and running again. From a legit standpoint, you'll have to purchase Windows and use the serial number that comes with it.

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Hey guyz,

I am really in a great trouble. I wonder if some one could help me out with this issue.
My os details: Windows XP service pack 2.

My machine is unable to start normally. It always shows me the black screen with mouse pointer on it.
When I restart my machine it shows me the options to start my windows in:
Safe mode
Normal mode
last known good configuration

I am only able to start my windows If I select 'last known good configuration'. With the rest two I again go back to black screen.
I really cant continue my work like this any more.

Can any one give me a good solution for this?


Answer:Unable to start windows XP either in safe mode nor in normal mode

What is the brand and model of your computer, or motherboard, and what sort of Windows operating system disk you you have... OEM, Dell, Gateway, HP, or other recovery disk?
And how old is your system?
You either have a bad infestation, or a defective hard drive, video graphics, or memory module.
We can perhaps help more when we know what you have available.

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Ran spyware remover, might have deleted some essential files/settings.

After spyware remover deleted the stuff, none of my desktop icons worked and I couldnt even get into "My Computer".

Tried to start in Safe Mode, Last Known Configuration, and even did a Repair windows install...still will not even start windows.

It goes through the windows login screen, then looks to open some drivers and freezes.

Does anybody have any suggestions?


Answer:Unable to start windows...even in safe mode

boot to xp cd and press R to enter the recovery console. run chkdsk

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Hi there,

I recently bought myself a lovely shiny new 19" widescreen TFT monitor and after plugging into my pc; I went about updating the drivers for my Nvidia GeForce 5600 graphics card to get the best screen resolution for said monitor.

Afterwards, my pc required a reboot which i did only to discover that Windows XP Home can no longer boot up. I can only assume it doesn't like the new drivers i installed for my graphics card. Unfortunately the boot up takes me to the Safe mode options screen and asks me to scroll up or down using the arrow keys to select "safe mode" "safe mode with networking" "last known safe config" and alas my keyboard no longer works...I cannot scroll up or down and windows will not reboot so i am stuck in an unending loop of despair and frustration.

I attempted to reboot windows from my CD but this too requires a "press any key to reboot windows XP from disc" which I cannot do.

I can however enter the "BIOS" menu and the keyboard will work here...but I am unsure how this helps me get back to windows and removing the offending drivers.

Thx in advance!

Answer:Unable To Start Windows Xp In Safe Mode...

I would say this maybe a issue with a USB keyboard or wireless keyboard. Try and find a wired keyboard and attaching that and restart in safe mode and roll back the graphics drivers.

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Hello All,
I am running Windows 7 RTM on a 1.75Ghz, 3Gb RAM box. Windows 7 was working fine for me, but this morning i just restarted because i thought it was acting slow. It had a proper shut down(I use verbose mode..)But then it never restarted. It just showed the HP logo and stopped.. I am even unable to get into the safe mode box(by pressing F8). I have a windows Xp bootable CD right now... and that doesnt boot either (Yes, I have ensured the booting order is correct.) What could be the cause?
Is it a hardware failure - As in harddisk crash? Because the computer just sits idle!! Strangely, I went to BIOS and did a disk diagnostic test which it passed.. But the harddisk LED didnt blink during the test(It should blink right?)... Please help me, i am really stuck here...

Answer:Windows 7 wont start.. unable to get to safe mode even!

Some kind of bios setting. Check to see the plug and play os is set to yes. If that's not the cause, use "standard optimized default" as the global bios setting and see how it carries on.

Can't hurt to actually update the bios from the motherboard manufacturer's website too.

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I am struggling with a client's Dell Dimension 5150 which has Media Center Edition installed.
Had signs of trouble about 10 days ago, so ran Malwarebytes and removed many items. Unistalled AVG due to the things that got by it and installed Microsoft Security Essetnials. Upgraded RAM to 3GB (was two x512mb, added two x1gb). Had a Canon printer dropping first few characters of emails, so downloaded new drivers and installed - did not fix that problem. Computer was running fine until yesterday, when client informed me he had a strange alert show up near System Tray. He ran Malwarebytes again, and it found some things which he elected to remove. Malwarebytes asked for restart, which he did, but computer hung. After a time, he powered it down. On next boot, he got BSOD & Stop error 50. I removed computer to attempt to resolve, and after imaging hard drive using Acronis True Image, I ran SpinRite 6.0 on the hard drive & it passed. I booted UBCD4Win to check the Malwarebytes logs to see what it had found. It listed RootKit.0Access Trojan:Win32. Using EZ-PCfix, I removed the identified file from startup list, and rebooted. Still STOP 50. I removed the two new pieces of RAM - same error. I put them back in and ran MemTest86 ver 4.0 - all tests pass. Using UBCD4win, I have run CHKDSK with no errors found. Currently I have restored the original image, then booted UBCD4win & used Registry Restore Wizard to restore system to June 4th, which is before any of the above eve... Read more

Answer:BSOD - Stop 50 Win XP MCE - unable to start Windows Safe Mode

How about formatting and re-installing Windows fresh?

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I am not able to connect to any webpages in normal mode, even after restarting i still have the same problem [However it works in safe mode with networking]. The network connections show that it is connected and the signal strength is excellent. I then have to keep restarting the laptop like 3 to 4 times and it works. Its kind of frustrating to keep doing this all the time and besides i am scared by restarting the laptop so many time can harm it.

System details:
Laptop - Lenovo Thinkpad E430
Antivirus - AVG 2013

Please help me.

Answer:Unable to access webpages in Normal Mode, however works in Safe Mode

moved to networking forum

What firewall / security suite or anti-virus do you currently have on the PC - or you have ever had on the PC in the past - any trial ware - like Norton, kaspersky or Mcafee or any free security suites like zonealarm, AVG , Webroot etc

Lenovo will also come with a trial ware program - cant remember which
I would also remove AVG 2013 - using the removal tool - see below

have a read here and post back as much info as possible
Pre-posting Requirements - for both Wired and Wireless Connectivity Issues

Normally are you using wireless - and in safe mode with networking - are you still talking wireless

can you connect to the router with a cable and if so does that work in normal mode ?

Lets see an ipconfig /all in both normal and safemode with networking - make sure you also tell us which is which when you post

AVG Removal Tools
Download tools and utilities | AVG UK
Download tools and utilities | AVG Worldwide

> removal tool, that can be used with AVG 2013 Support tools and utilities 2013 | AVG Worldwide - > on Installation Tab > use the AvgRemover

ipconfig /all
If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post the results in a reply here.
Save the file to a USB flash drive or other removable media. Plug... Read more

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I noticed my BitDefender was not running and sent an email to the company.  They sent me back a response that the licensing code was not valid (after two years) and they had disabled the software (without notifying me).  I downloaded AVAST and immediately started having lots of problems such as unable to shut down, screens freezing.  I unstalled, but the problems continued.  I did a system restore back to the installation of AVAST, but stil having problems  I purchased a new BitDefender, but it will not install.  I tried updating Windows Security Essentials, but it will not install.  I think something has hijacked my internet as it does not come on for a few minutes after I start the computer.  I am unable to start in safe mode to try to install that way.  Please help!

Answer:Unable to load antivirus; unable to start in safe mode

Exactly...what AV programs are currently installed on this system?
Installing more than one is a known invitation to unpredictable system problems.
Please download MiniToolBox  , save it to your desktop and run it.
 Checkmark the following checkboxes:  List last 10 Event Viewer log  List Installed Programs  List Users, Partitions and Memory size.
 Click Go and paste the content into your next post.
 Also...please Publish a Snapshot using Speccy - , taking care to post the link of the snapshot in your next post.

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Hi, I'm posting this here in an attempt to fix a problem with a laptop with no internet access in normal windows mode. I believe I've cleaned all viruses off, but need independent verification. Spybot S+D and MB's AntiMalware both report a clean machine, but again would like verification. Here's the DDS log, and the attach file is attached:DDS (Ver_09-05-14.01) - NTFSx86 Run by Reason at 19:40:05.35 on Mon 06/01/2009Internet Explorer: 7.0.5730.11Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.502.151 [GMT -4:00]AV: Norton 360 *On-access scanning enabled* (Updated) {A5F1BC7C-EA33-4247-961C-0217208396C4}FW: Norton 360 *enabled* {371C0A40-5A0C-4AD2-A6E5-69C02037FBF3}============== Running Processes ===============C:\WINDOWS\system32\svchost -k DcomLaunchsvchost.exeC:\WINDOWS\System32\svchost.exe -k netsvcssvchost.exesvchost.exeC:\Program Files\Common Files\Symantec Shared\ccSvcHst.exeC:\WINDOWS\Explorer.EXEC:\WINDOWS\System32\WLTRYSVC.EXEC:\WINDOWS\System32\bcmwltry.exeC:\WINDOWS\system32\spoolsv.exeC:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exeC:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exeC:\Program Files\Bonjour\mDNSResponder.exeC:\WINDOWS\eHome\ehRecvr.exeC:\WINDOWS\eHome\ehSched.exeC:\Program Files\Common ... Read more

Answer:Unable to access internet - safe mode access is ok, network is ok

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.If you have already posted a DDS log, please do so again, as your situation may have changed.Use the 'Add Reply' and add the new log to this thread.Thanks and again sorry for the delay.We need to see some information about what is happening in your machine. Please perform the following scan:Download DDS by sUBs from one of the following links. Save it to your desktop.DDS.scrDDS.pifDouble click on the DDS icon, allow it to run.A small box will open, with an explaination about the tool. No input is needed, the scan is running.Notepad will open with the results.Foll... Read more

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my son was on the internet on his IBM Thinkpad when numerous pop ups flashed up on the screen.

since then the program/document files on the c drive were all hidden, and we have been unable to get onto the internet.
i have managed to find the document files, but still no internet, and we are unable to access safe mode, or safe mode with networking.

when you try to go into safemode or safe mode with networking you get message saying a problem has been detected
you then have the option to go to the 3 safe mode types again. however this appears to be a never ending circle of error message, and back to this page!
the computer will start normally

any help will be most appreciated


Answer:no internet access / unable to access safe mode

Welcome aboard Download Security Check from HERE, and save it to your Desktop. * Double-click SecurityCheck.exe * Follow the onscreen instructions inside of the black box. * A Notepad document should open automatically called checkup.txt; please post the contents of that document.=============================================================================Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.Make sure the following options are checked:
Internet ServicesWindows FirewallSystem RestoreSecurity Center/Action CenterWindows UpdatePress "Scan".It will create a log (FSS.txt) in the same directory the tool is run.Please copy and paste the log to your reply.====================================================================================Please download MiniToolBox and run it.Checkmark following boxes:Report IE Proxy SettingsReport FF Proxy SettingsList content of HostsList IP configurationList Winsock EntriesList last 10 Event Viewer logList Installed ProgramsList Devices (do NOT change any settings here)List Users, Partitions and Memory sizeClick Go and post the result.=============================================================================Download Malwarebytes' Anti-Malware (aka MBAM): to your desktop. * Double-click mbam-setup.exe and follow the prompts to install the program. * At the end, be sure a checkmark is placed next to Update Malware... Read more

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I am unable to use safemode with my new motherboard.( Asus A8V) When I hit f8 during startup, I get a screen asking me which drive I want to boot from. IE: floppy, DVDrom, or HDD. Cannot get the safemode screen.

Is this something with the A8V and the via raid drivers I am using? I need to get in safemode because my browser was highjacked. Highjackthis will not work so I have to manually delete a file and clean out the registry.


Answer:Unable to access Safe Mode

Select your HDD and start hitting F8 again. You should be able to access Safe Mode.

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I'm having a repeat problem in closing out from Safe Mode in Xp Home Edition. No problem in getting in and using diagnostics in Safe Mode but find that much enlarged size of all data boxes obscure the "Run" box and prevent me from entering the Systems Configuration Utility to exit from Safe Mode !! Click & Drag does not work to uncover the box I need. Have had to resort to System Restore which is the only visible data available on screen but suppose this would negate any diagnostic changes I've made while in Safe Mode ? Guess I'm missing something obvious but help is much appreciated for this relative newbie ?? Thanks.

Answer:Unable To Re-access "run" Box From Safe Mode In Xp

You can't change the resoultion in safe mode because you are not using
your regular video driver, and resolution info is stored in the
registry based upon the video card/driver being used. Safe Mode uses
a 16-it VGA driver.

You can try this and see if it will work on XP.

Hit the Alt key, RELEASE the Alt-Key (Alt-Space together also works), and then press the down
arrow. You are presented with a menu of Close or Move. Simply press
the Enter key. Notice that the mouse pointer jumps to the middle of
the title bar and is now a four headed arrow. At this point you can
move the window around with the cursor keys. Just click the mouse or
hit enter to put the cursor back to normal.

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Have second old computer that is networked to main computer.

Second computer 334MHz 256RAM

2 physical harddrives: C=XP Pro, 18GB D= Win98se, 3GB

[When I want to use Drive D I go into the BIOS and change the boot order.]

Made the mistake of putting GoBack on Drive D - something has gone wrong and now Drive D won't boot - am getting Load Error! message. When I try to disable GoBack I get a message about the MBR being corrupted. Drive C (XP) is still working normally.

I wanted to get into Safe Mode so I could uninstall GoBack (F8) but it doesn't work. Also tried F5 and Cntrl.

So I thought I would re-format D but get an error message: cannot format a network drive.

So I am well and truly stuck.

Answer:Unable to access safe mode

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Hello everyone,

I've just built my first PC—a task that took me longer than I expected—and I'm having a few problems. Everything has been put together correctly, Windows Vista is installed and running, but after I adjusted the screen resolution, the screen blacked out to an error message: "Analogue out of range." I'm guessing I've adjusted the resolution too high, but I can't figure out a way to readjust it. I've pressed F8 at the login screen, get to the safe boot screen, but can't use the arrow keys on my keyboard to start it. I just end up going into normal mode and a blackened screen—what can I do to fix this?

Here's my Specs:

Motherboard: GIGABYTE GA-EX58-UD4P LGA 1366 Intel X58 ATX Intel Motherboard

Graphics Card: XFX HD489AZDFC Radeon HD 4890 1.0 GB DDR5 PCI-E 2.0 Graphics Card

Power Supply: Antec EarthWatts EA750 750W ATX12V version 2.3 SLI Certified CrossFire Ready 80 PLUS Certified Active PFC

Processor: Intel Core i7 920 Nehalem 2.66GHz LGA 1366 130W Quad-Core Processor Model BX80601920

Memory: Patriot Viper 6GB (3 x 2GB) 240-Pin DDR3 SDRAM DDR3 1600 (PC3 12800) Desktop Memory Model PVT36G1600LLK

Hard Drive: Western Digital Caviar Black WD1001FALS 1TB 7200 RPM SATA 3.0Gb/s 3.5" Internal Hard Drives

CD/DVD Drive: LG DVD Burner Black SATA Model GH22NS50

Display: LG L227WTG-PF Black 22" 2ms Widescreen LCD Monitor.

Answer:Unable to Access Safe Mode

Is it a wired keyboard or wireless? if it is wireless use a wired keyboard, see if this works.

Also, be sure the keyboard and mouse are plugged into usb ports next to the LAN port on the motherboard.

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How can I reach advance mode setting screen where we have all safe mode options right from my desktop screen. For some reasons I have tried all the function buttons on top of my keyboard, ctrl button and delete button, but none of them worked out. So do we have any other way to reach to that option

Answer:unable to access safe mode ?

Start>Run> type msconfig and click ok. There are some safe booting options there.

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Whenever I try to start Windows in safe Mode, it fails to start, and suggests that I run Start Up Repair. I've run Start Up Repair, but that doesn't fix the problem. This only happens when I try to boot up windows in Safe Mode. It starts in normal mode with no problems. I have Vista.Edit: Moved topic from Windows Startup Programs Database to the more appropriate forum. ~ Animal

Answer:Unable to Access Safe Mode

From BleepingComputer Tutorials -?How to boot into Windows Safe Mode - Added instructions for VistaPlease be sure that these are the directons that you are using for Safe Mode -Thank You -

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Computer was running fine, until recently where it will automatically restart once windows has loaded. My guess is that avast! (a virus program) is causing this, as it has happened to me once before on another computer.

avast! ran fine for a while, then the most recent update arrived and seemed to cause my computer to restart, so I had to uninstall avast! through safe mode.

However on this new computer, pressing, tapping, holding F8 during the boot sequence doesn't let me get to safe mode. I can either enter the BIOS, or a small screen with "select boot device" comes up, where my options are FDD, CD ROM or HDD to load first. Which doesn't help me at all.

All I would like to know is suggestions on how to get the computer to boot in safe mode.

Any help would be appreciated.


Windows XP - Service Pack 2
Dual Channel 512Mb Kingston RAM
Pentium 4 3.0GHz 630
Asus P5GDC-V Deluxe Mobo
Asus 128Mb 6600GT TD PCIE

Answer:Unable to start in Safe Mode

Hey what's up, I'm new here...

I don't know how much time you have when your desktop is loading but, here's another way:

Start-Run-type msconfig-BOOT.INI tab-Check SAFEBOOT-select Minimal if it isn't already selected.

Just wanted to say, make sure you CPU fan is running. I had 2 cases last year where the CPU fan was clogged with dust, and the other wasn't even plugged in to the motherboard. If your CPU is overheating, your computer can restart while the desktop is loading or at other random points

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Hi all, I was looking for information on why windows won't start in safe mode and happend on a post from this site (thread closed though). After reading it, I attempted to follow the instrutions givin about using recovery console. After entering "fixmbr" I recieved a caution message that this could potentually damage the partion and render all partitions inaccessable. "fixboot says it will rewrite a new boot sector. My question is should I continue with "fixmbr" and 'fixboot"? and will this reformat the HDD?
I'm trying despratly NOT to reformat and lose all my info on this HDD.

(long story as to how and why I'm at the point I am)

can anyone help???

Answer:Unable to start in safe mode

First, see Troubleshoot: Windows Won't Recognize Your USB Hard Drive

As to fixing your hard drive... when you say it won't boot into safe mode are you saying the computer fails to boot? or just where during the boot into safe mode process does it fail?

As fixmbr only makes sense if disk failing on bootup.

Fixmbr only rewrites the Master Boot Record. (Corrupt MBRs are often the reason a disk won't boot up). Rewriting the MBR doesn't overwrite your data. (but is still wise to back it all up first)

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I am unable to start in Safe mode, will only give Bios setup screen.

All started with black screen and floating "input not supported"

Please help

Answer:unable to start in safe mode

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Windows XP SP3 - Computer comes up with blue screen, too fast to read and lists options to SafeMode. It seems to work fine in Safe Mode but unable to do Windows Update- Dr FixIt states '1 or more components of Windows Update are not correctly configured'.

malwarebytes came up with various lines connected to files SavingApp.exe (Pup,. Crossfire.SA) and after instructions to delete them amd asked to restart I got message: 'Cannot Quit', although I could then do it manually.

On second scan malware was back and switched off computer when I try to read log.

I have done the scans required but Gmer than not produce a report...
PS - (I am now on a diffferent computer) Although I did not get any warning after unchecking the IAT/EAT Gmer started runnin for quite a lobng time, one file came up, but after some time the computer switched off on its own. it seems that there is avirus that protects itself when you try to trace it....

I downloaded and have tried also to run Secunia Software Inspector and Kaspersky Online Scan and they will not run. kaspersky disppears as soon as I try to install; Secunia just hangs at the beginning.

Gmer brings up a blue creen when it goes through the registry. I ran it box by box, copies the first two; the others up to files and registry came up with a boz saying there were no changes but the registry could never be finished as the blue screen came up: Driver irq not less...

I also tried to scan with Avast anti-root kit. It ran f... Read more

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I tried to start in all safe and normal modes. Recieved same response. Computer keeps recycling to start in safe mode but will not start. Windows come on for a second. I am recievinga a message that new software may have caused the problem and I had recently download a purchased disc for a webcam. I also downloaded same disc to my laptop with no problems. Windows vista is on the laptop.
Problem #2.
I had a problem with the laptop not recognizing my dvdrw drive. I had the drive replaced, it worked once and never again. What can I do?

Answer:unable to start in safe mode

Hi Chercher116,
Boot the sytem with "Last Know Good Configuration" and check.

If that doesn't work boot in command prompt and enter the command "chkdsk C: /f/r" (without quotes " ")

If the Check disk command work for you, than enter the command "sfc /scannow" (Without quotes " "). It might required the Windows XP installation CD.

This should fix. Regarding your DVD RW drive, Check your BIOS ROM to find whether its enable or disable. Also, check whether BIOS detects your DVD drive. If doesn't detects than remove it and check if any pin and other hardware things is damaged. If not, than reconnect while system is on.
Still your DVD drive is not working than call your laptop service provider request for a change of motherboard and DVD drive if its under warranty.

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Trying to get into safe mode, after selecting it, begins to boot, list comes up on screen but restarts itself.
Any ideas?

Answer:Unable to start in safe mode

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HI I have a dell m1210 which has got the live security platinum virus on it,, I am unable to start the laptop in safe mode to remove it please can you help

Answer:unable to start in safe mode

What happens if you try to start in ordinary mode?

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I am running Windows 98se and ME on different partitions on my computer, in none of the partitions am I able to restart in safe mode despite having no obvious problems in actually working within the drives. When attempting to start in safe mode I receive the message: D:\WINDOWS\DBLBUFF.sys missing or corrupted files.I have checked the drives and this file is present, I extracted and restored this single system file from but I continue to be locked out of safe mode.Any help appreciated, at the limit of my ability, and I have to write everything down to remember it.Thanks in anticipation, Sue

Answer:Unable to start in safe mode

You could try running sfc on 98 partition (ME hasn't got it) to see if any system files have gone, and put in 98 disc (note, all changed files will show).

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I am using xp sp2. i have a trojan vundo in my system. symantec pro is detecting and deleting it every time i restart my system. they also have a tool to delete the trojan. but for that i need to start in safe mode. that is when i found out the problem. in safe mode the window will not come up, even after waiting considerable amount of time. so i restarted my system in vga mode and hopefully the window started this time. but the tool did not detect vundo. (i also have avg antispyware in my system)
now my problem how to get back the safe mode. and second i have seen a thread here about vundo.
1. is this trojan causing the safe mode problem or it is something else? there any way to get back safe mode without the trojan being cleaned first.
3. my system has become unexpectedly slow probably due to the trojan.
4.and just few min back there was a warning where my antivirus warned me that the auto protect has been turned off.

Answer:unable to start xp sp2 in safe mode (plz help me)

You said you tried the tool, was it vundofix?, you don't have to start in safemode to run it. Also, if you can boot normal, you might want to try SUPERanitspyware - Also, before you do any of this, go to system properties and turn of System Restore, once clean, you can then turn it back on, if you are using it.

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I have been absolutely unable to get online for the last few days. I have a VIA compatible fast ethernet adapter hooked up to the internet through LAN. The LAN says it is connected at 100.0 MBPS but all attempts to get online or access any of my web based programs (MSN messenger, SKYPE) are met with failure. I have run a full virus scan using Panda but Panda has been having problems itself. It has automatically disabled all protections, as well as my firewall and automatic update. Today, the problem further developed. Now, my computer refuses to play music. I can only assume it is a virus.Anyway, here's my hijackthis log. I hope someone can help me. Logfile of HijackThis v1.99.1Scan saved at 12:51:23 AM, on 1/15/2007Platform: Windows XP SP1 (WinNT 5.01.2600)MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)Running processes:D:\WINDOWS\System32\smss.exeD:\WINDOWS\SYSTEM32\winlogon.exeD:\WINDOWS\system32\services.exeD:\WINDOWS\system32\lsass.exeD:\WINDOWS\system32\svchost.exeD:\WINDOWS\system32\svchost.exeD:\WINDOWS\Explorer.EXED:\Program Files\Internet Explorer\IEXPLORE.EXED:\Program Files\Panda Software\Panda Internet Security 2007\IFACE.EXED:\Program Files\Panda Software\Panda Internet Security 2007\apvxdwin.exeD:\Program Files\Panda Software\Panda Internet Security 2007\SRVLOAD.EXEd:\program files... Read more

Answer:Unable To Access Internet Except In Safe Mode

Hello jpmurphy and welcome to the BC HijackThis forum. I see no signs of viruses or malware in the log. It is clean.If the computer is hooked to a router on a LAN then if connected it should always say 100MB. That is the computer to router connection. The problem connecting to the internet would lie in the router to modem or modem to internet connection. You can check which one by removing the router and connecting the computer directly to the modem. If that connects, then the issue is between the router and the modem. If it still doesn't connect then the problem is that the modem isn't connecting to the ISP.Since the computer can connect when in Safe Mode then the problem probably lies in the Panda software. Since that is not loaded in Safe Mode it does not come into play. And if the protection is disabled in a normal boot it might be corrupted and the firewall portion might not be allowing any outgoing internet connections.Just to be sure let's try a different scan and see if that shows anything. If not, then an uninstall/reinstall of Panda would be in order.Download WinPFind3U.exe to your Desktop and double-click on it to extract the files. It will create a folder named WinPFind3u on your desktop.Open the WinPFind3u folder and double-click on WinPFind3U.exe to start the program.Now click the Run Scan button on the toolbar.When the scan is complete Notepad will open with the report file loaded in it.Click the Format menu and make sure that Wordwrap is not checked. If it is... Read more

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Hi,I'm unable to go to certain websites such as,, etc. unless I start my computer in Safe Mode. I have run Ad-Aware as well as McAfee Stinger. This problem has been going on for several months. My operating system is Windows XP and I have both Internet Explorer and Firefox. The problem occurs with both. Here is the HJT log: Logfile of HijackThis v1.99.1Scan saved at 9:12:45 PM, on 11/29/2005Platform: Windows XP SP2 (WinNT 5.01.2600)MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)Running processes:C:\WINDOWS\System32\smss.exeC:\WINDOWS\system32\winlogon.exeC:\WINDOWS\system32\services.exeC:\WINDOWS\system32\lsass.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\System32\svchost.exeC:\WINDOWS\Explorer.EXEC:\Program Files\Yahoo!\Messenger\YPager.exeC:\PROGRA~1\MOZILL~1\FIREFOX.EXEC:\Program Files\Common Files\Real\Update_OB\RealOneMessageCenter.exeC:\Program Files\Internet Explorer\iexplore.exeC:\WINDOWS\system32\NOTEPAD.EXEC:\Program Files\WinRAR\WinRAR.exeC:\DOCUME~1\IBMUSE~1\LOCALS~1\Temp\Rar$EX00.512\HijackThis.exeC:\DOCUME~1\IBMUSE~1\LOCALS~1\Temp\Rar$EX00.596\HijackThis.exeC:\WINDOWS\system32\NOTEPAD.EXEC:\DOCUMENTS AND SETTINGS\IBM USER\DESKTOP... Read more

Answer:Unable To Access Certain Websites Unless In Safe Mode

Hi themetamorphasis and Welcome to the Bleeping Computer!First Question,do you have any active Antivirus Software running on this PC?Have you used the AOL Security Center before and of so,what exactly did you use?I dont see much from the HijackThis log so lets look a bit deeper!Download WinPFind: Click the Zip Folder and Select "Extract All"Don't use it yetReboot into SAFE MODE(Tap F8 when restarting)Here is a link on how to boot into Safe Mode: the WinPFind folder-> Doubleclick WinPFind.exe and Click "Start Scan"It will scan the entire System, so please be patientOne you see "Scan Complete"-> a log (WinPFind.txt) will be automatically generated in the WinPFind folderRun MSCONFIG and enable everything in the startup area. To get to MSCONFIG, click on Start -> Run -> type in MSCONFIG -> click OK!Under the "General" TabMake Sure "Normal Startup-load all device drivers and services" has a green tick by itClick Apply->Close->Follow the Prompts to RestartRestart Normal and Download and Save Blacklight to your desktop:Double-click blbeta.exe then accept the agreement, leave [X]scan through Windows Explorer checked, click > scan then > nextYou'll see a list of all items found. There will also be a log on your desktop with the name fsbl.xxxxxxx.log (the xxxxxxx stand for numbers... Read more

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Since a recent Trojan/rootkit attack, I have been unable to access Safe Mode properly by pressing F5 in the conventional manner. Once Windows has launched fully and the Start button is visible I can then access Safe Mode via Run\msconfig. If I use the conventional F5 method, the initial Safe Mode options appear but I am unable to move the cursor up to my preferred choice e.g. Safe Mode with networking. I have, as far as I judge, successfully removed the offending Trojan/rootkit using AdwCleaner. To be on the safe side, I also temporarily disable System Restore and then reenabled it.
I have also run:
Subinacl.msi – from the MS website
By way of background, (this is not an exact account, but gives you a rough idea of the sequence of events as far as I can recall) I initially realised that my PC had suffered some type of attack when the mouse became unusable, shooting to the top left of the monitor. After restarting in Safe Mode I was able to run System Restore, which appeared to have fixed the problem. However, a day or so later the computer suddenly displayed a black screen and appeared to have suffered a hardware failure. I restarted it in successfully in Safe Mode, shut down and restarted normally, but the problem was repeated. I then attempted to restart in Safe Mode but was confronted with a screen requesting that I press F2 to enter setup – which probably unwisely I did. The machine then briefly entered the BIOS, but was uncontrollable and then resta... Read more

Answer:Unable to access Safe Mode properly from F5 in XP

The right key for Windows is F8 and not F5.

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Turned on my computer and found that I had the FBI MoneyPak virus and was unable to gain access via any of the safe mode options. I have already downloaded and ran frst64.exe but I only have a mobile device right now for access. I have the frst.txt that you will need but how can I get that to you?

Answer:FBI Virus and unable to access safe mode.

If you still can log into the safe mode options list screen, you can choose to Last Known Good Configuration (your most recent settings that worked) to get back your Windows.
Hope it works for you, good luck!

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Issue is similar to recently resolved thread: My link apologize in advance for the length of this post, my aim is to give the pertinent details.Removal of Win7 Internet Security virus, using Malwarebytes' Anti-Malware in safe-mode. Also installed Avast, since no virus protection was present. Upon restarting, after the Windows7 welcome screen, only a black Windows. After waiting several minutes, restarted system with same result. Restarted in safe-mode with networking, launch Avast, I get a message saying, "The Avast program has stopped running or is an inconsistent state" There's a "Fix It" button but the program doesn't seem to be able to "fix" itself when I use the "Fix It" button. I go into Services, and try to restart the Avast service, however I get error msg that service cannot start. I start a full system scan. While scan is running, launch Google Chrome to search for solutions, keep getting redirected to strange websites selling items that have no relation to what I'm searching for. So now we also have the "Google redirect virus"..great!Avast finishes scan, move items into Virus Chest, Avast asks if I would like to do a boot scan and restart the computer? Yes, please. Upon restart, instead of hanging on the black screen, these options appear: Launch Startup Repair or Start Windows Normally. Choosing the Repair option, the system take... Read more

Answer:Windows7 unable to start normally, or in safe mode

Hello and welcome to Bleeping Computer! I am HelpBot: an automated program designed to help the Bleeping Computer Staff better assist you! This message contains very important information, so please read through all of it before doing anything. We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here. To help Bleeping Computer better assist you please perform the following steps:*************************************************** In order to continue receiving help at, YOU MUST tell me if you still need help or if your issue has already been resolved on your own or through another resource! To tell me this, please click on the following link and follow the instructions there.CLICK THIS LINK >>> <<< CLICK THIS LINK If you no longer need help, then all you needed to do was the previous instructions of telling me so. You can skip the rest of this post. If you do need help please continue with Step 2 below.*************************************************** If you still need help, I would like you to post a Reply to this topic (click the "Add Reply" button in the lo... Read more

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I have a Dell XP400 Desktop PC that I bought probably 5 years ago. I was having problems with my windows freezing and searched and thought I'd better defrag my HD. Tried that, but got a message that said to either do a CHKDSK or SCANDSK. After doing the CHKDSK, it was a read only and so after more searching I discovered I needed to use the command CHKDSK/F instead. I did this and it still didn't help because of some message about the volume.
Trying to start my XP Pro into Safe Mode by pressing F8 and even after continuing to press the button over and over, it didn't help and went to the Welcome screen. Then tried staring it again, but held the button in and it still went onto boot to the Welcome screen. I bought software yesterday called System Suite 11 since it had a defragger on it and it said to uninstall Spy Doctor. I don't have that and searched and still didn't find it. Any help would truly be appreciated.

Answer:Unable to Defrag or start in Safe Mode

One reason for a failure to defrag is shortage of hard disk space - how much do you have?

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I am having some serious issues which I am 99.99% certain are not malware based.

I have an Asus motherboard (P5N-E SLi) that has a single nVidia 8500GT graphics card on.

I have been running this system without issue for ages now.
However, for some stupid reason I decided to see if there was an update for the graphics card and installed a "game ready" update yesterday. The installation went fine and the system appeared to work ok without issue.

However, today on booting I noticed that the bios splash screen had a load of dots on it (like the resolution was wrong) and the system would not boot up. It would get past the bios screen and then hang with a black screen and moveable cursor, then reboot in a loop.

I decided to go into safe mode and roll back the drivers, which I was apparently able to do (so the system told me).
However, the bios dotted screen is still there, and now I am unable to boot into any of the safe modes or normal mode - all result in a black screen with moveable cursor.
When trying to run into a safe mode all the drivers appear to load,and then it hangs.

I have available the Windows 7 Installation disk, a 32 bit Repair disk and HiRens Boot CD (feb 2013).

My details are:
Asus P5N-E Sli
8gb Ram
nVidia 8500GT
Win 7 Ultimate

I'd appreciate any help getting this back up and running asap.

Answer:Unable to start in safe mode or normal - Win 7

Forgot to mention:
When I get to the black screen with cursor in any of the Safe Modes, if I press shift loads of times it comes up with the Sticky Keys dialogue box. My options are just "Yes" or "No" and whichever I choose doesnt alter the black screen with cursor issue...

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I have an HP laptop, and here are the specs I know:

HP G72 Notebook PC
Intel Core i3 2.4 GHz processor
4 GB ram
Windows 7 Home Premium 64-bit OS

Recently I was streaming a TV show off of and firefox froze. I switched to Internet explorer and began to watch again, but the computer began to make a "dinging" noise occasionally. I then ran a norton anti-virus sweep which turned up only a few cookies.

After this, I watched lectures from my school's class that I had downloaded, and during this time, the computer froze and became unresponsive. I turned it off manually, and it has not been able to restart in normal mode since then. Every time I try to login, after I put in my password, it goes to a blue screen and says "System_Service_Exception" and then it restarts itself.

Occasionally it doesn't even make it to the windows login, and freezes at the "HP" screen in the beginning of startup.

Around the same time that this problem manifested itself, there may have been a new Windows 7 update that my computer was running in the background on its own.

I think the problem may be more related to the windows update than to other issues, but I have tried going to a system restore point (coincidentally, the only point available might be a restore point created by the windows update). I have no other restore points available, but I am able to access my computer in safe mode.

Any help on this issue would be greatly appreciated!
&nb... Read more

Answer:Laptop unable to start outside of safe mode!

More info:

In safe mode, a screen recently popped up about the "unexpected shutdown" and it said there are files that help describe the problem which are as follows


I havent been able to do anything with this information but maybe it will help someone on here with a diagnosis of my issues.

Once again, any help would be greatly appreciated!

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I used Malwarebytes to remove a bunch of spyware and other things from a friend's laptop (Windows 7) and now it won't boot up in anything other than plaing safe mode. When you try and start it normally it just freezes on a black screen. Any and all help is appreciated.

Answer:Unable to start computer in other than safe mode.

Hi there,my name is Marius and I will assist you with your malware related problems.Before we move on, please read the following points carefully.First, read my instructions completely. If there is anything that you do not understand kindly ask before proceeding.Perform everything in the correct order. Sometimes one step requires the previous one.If you have any problems while following my instructions, Stop there and tell me the exact nature of your problem.Do not run any other scans without instruction or add/remove software unless I tell you to do so. This would change the output of our tools and could be confusing for me.Post all logfiles as a reply rather than as an attachment unless I specifically ask you. If you can not post all logfiles in one reply, feel free to use more posts.If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed.Stay with me. I will give you some advice about prevention after the cleanup process. Absence of symptoms does not always mean the computer is clean.My first language is not english. So please do not use slang or idioms. It could be hard for me to read. Thanks for your understanding.Important: To help me reviewing your logs, please post them in code boxes. You can create them by clicking on the <>-symbol on top of the reply window.    HijackThis is not the preferred initial scanning tool in this forum. With today's malware, a more comprehensive set of logs i... Read more

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Hi all,

I have checked other threads for a solution to this problem, but I cannot seem to find one.

Ive got a Dell inspiron 1420 and it currently will not start up. After initializing, it gives me the screen that states that it detected an unusual shut down (which it did initiAlly, the screen froze so I powered it off manually). But now it won't get past this recovery screen. It freezes so that I cannot move to the option to start in safe mode nor will it do anything when I press f8 during start up. It freezes on this screen as well.

I have no idea if I am infected let alone how to check if I can't even get on my computer. I may have some sort of operating info on another forum that I could find.

Any suggestions?? I'm a student and need this computer!!


Answer:Computer freezes at start up; unable to get to safe mode

A re-format as suggested will wipe all your docs, photos etc & it therefore very drastic and is only a last resort so don't try it yet please!

I'm not sure of the solution but, in addition to the alternate boots you've already tried is there a "use last good configuration"? Or some kind of "repair" option? If so, try those in that order.


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Unable to start up my machine. NTLDR is missingSpecs of my computer:OS window xpIntel Pentium 4DesktopI've searched and read many many articles and information related to thisproblem, I've also asked and seeked help from many people with some computerknowledge (techs maybe, not sure how much they know), I've got some advises fromthem. I've tried resolving the issue by following all kinds of similarinstructions from those people, some were from forums, some were just foundonline.However, I got "stuck" at some point. I can't even get to safe mode whereWindows Advanced Option would normally shows when I tap F8. I tried copying the3 files I needed (NTDETECT.COM, NTLDR, BOOT.INI) from another XP machine. Got those copied to a floppy disk, screen displays "file cannot be copied onto itself" or " 0 file(s) copied..."I even tried copying them to a CD, didn't work neither, same messages displayed.People suggest me these ways:  1) Safe Mode 2) Safe Mode with Cmd to Sys Restore which is simply a cmd prompt in safe mode 3) Safe Mode with Neworking 4) LKG or Last Known Good ConfigurationWell, I'm "stuck" at the safe mode like I mentioned.  I do not wish to formatt or lose any files any programs or anything I had before I encountered this problem,I've not backed up any files yet. I spent so much time trying to figure out what else I could do in order to helpresolving the problem. It's very bothering that I can't use my own computer likeI al... Read more

Answer:Unable to start up/get to safe mode, NTLDR missing

I'm sure others will be along to advise the same things you have apparently tried without success. (That message about not bering able to copy a file to itself is a little worrisome. Did you try to do this with some sort of command prompt attempt?)What if you could save your files? Are you then able to format the drive and reinstall Windows? You could always boot with a Linux Live CD (free) and then copy the files to a pen drive, across a network, for a file that you have to burn as an ISO and then boot your machine with. It writes nothing to your hard drive to run, but can access your data and save the day!

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I am running Windows XP on a Compaq Presario.
The computer was on overnight but not online.
Suddenly, the following message appeared on a black screen:
"remove disk or other media. Press any key to restart"
No disks are running. Pressing Ctl/Alt/Del gives just briefly the red Compaq screen followed immediately by a black screen and the above message.
Turning off the power and restarting gives the same result but presing F8 repeatedly does not give the Safe Mode menu but the same message over and over.
Thus I am unable to run anything-not AVg, Hijack This, Spybot.
At a complete loss-please hlp

Answer:Complete Hangup Unable to start in Safe mode

Hey there

I have the same problem as the guy above. I went to download a music file and now I have a flashing icon in my toolbar. It flashes between an exclamation mark in a yellow triangle and a sort of metal ball with spikes in it

Can you help please?


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I got attacked last night by one of the join our internet security things
it turned off my Norton and malwarebytes the installed several porn icons on my desktop. when I tried to shut down and restart it in safe mode nothing will happen now.
Black screen is all I can get now.

Answer:attacked by virus,unable to even start in safe mode

Can you log in back to the Normal Mode after you restart?

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Despite pressing F8 continually I cannot access safe mode. Is there another key I should press, as all I can find on the web is press F8. I am running win8.1 on the Acer Aspire E1-571.....AB68

Answer:ACER ASPIRE Laptop E1-571 unable to access safe mode

Unless you've set up the F8 key for booting to safe mode, click here then it's virtually impossible to get it right.
This link shows how to get to the advanced startup options which lets you navigate to safe mode.

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This is a Dell Laptop I purchased in 2012. Unable to access internet accept in safe mode, can't restore to factory setting using Dell datasafe, runs very slow, can't open/run Macafee or Microsoft Defender. At a loss as to what to do.

Any help would be great. 10 years ago I thought I was computer savy but now ask my 13yr-old for help.

Answer:unable to access internet (unless in safe mode), can't restore system, ect..


They call me TwinHeadedEagle around here, and I'll be working with you.

Before we start please read and note the following:

At the top of your post, please click on the "Watch thread" button and make sure to check Watch this thread...and receive email notifications. This will send an email to you as soon as I reply to your topic, allowing me to solve your problem faster.
Please do not install any new software during the cleaning process other than the tools I provide for you. This can hinder the cleaning process. Please do not perform System Restore or any other restore.
Instructions I give to you are very simple and made for complete beginner to follow. That's why you need to read through my instructions carefully and completely before executing them.
Please do not run any tools other than the ones I ask you to, when I ask you to. Some of these tools can be very dangerous if used improperly. Also, if you use a tool that I have not requested you use, it can cause false positives, thereby delaying the complete cleaning of your machine.

All tools we use here are completely clean and do not contain any malware. If your antivirus detects them as malicious, please disable your antivirus and then continue.
If during the process you run across anything that is not in my instructions, please stop and ask. If any tool is running too much time (few hours), please stop and inform me.
I visit forum several times at day, making sure to respond to everyon... Read more

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my PC was running incredibly slowly, i discovered in task manager that my disk was running at 100%, being unable to do almost anything normally i decided a system restore would be my best bet. in safe mode it generally runs fine, however i can not search anything in the bottom left search bar, and when i click on settings and then update & security, the tab just freezes, and this doesnt happen if i click on system for example. any ideas on an alternative way to perform a system restore? or another way to solve my disk problem? thanks

Answer:unable to access system restore in safe mode win10

Run cmd as administrator and type in rstrui.exe and press enter on the keypad.
or copy and paste it in.

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I have been searching everywhere for a solution to this. 9 times out of 10, none of my web browsers will be able to load anything on my laptop. skype works fine, steam works fine, i can still play MMOs, and update my antivirus and malware programs, but none of my browsers will do anything, and every other device in the house can browse web pages fine.

I have tried flushing the DNS, ive tried resetlog.txt, deleting and remaking all my internet connections, running full virus and malware scans, doing system restores to back before the problem started. But still the only two things that have worked so far are running in safe mode with networking, or just turning it off and on again god knows how many times until i get lucky.

Answer:Connected to internet but unable to access web pages without Safe Mode

Try these steps:
Troubleshoot Application Conflicts by Performing a Clean Startup

When Firefox fails, try IE.

As a test, uninstall Comodo and use MSE.
Microsoft Security Essentials - Microsoft Windows
You can put Comodo back after testing.

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Hello World,

I've run into a bit of a conundrum that I was hoping this group might be able to help me out with. Here's a "brief" synapse of what's going on.

I was having video issues, unable to run Sims 3 on my Windows 10 laptop (upgraded from Win 7) following a game update (thanks EA, you're breaking my daughter's heart). I tried a few things, and finally got it working after I downloaded AMD's new Crimson platform and drivers for my graphics card. Unfortunately, suddenly Andy (Android Emulator) stopped working, which is where my son plays Boom Beach with me. So I went back and forth, trying to restore the original drivers, which was a little extra tricky since my laptop has switchable graphics between the AMD Radeon 6300M and the not-so-stellar Intel chip-set. I finally seemed to have everything (mostly) working, and reset my computer to clear up any little issues.

My computer booted up through the splash screen, but instead of the login screen, all I get now is a black screen that occasionally flickers blue. The mouse cursor is generally visible and movable, but I have no other indication that anything is progressing.

I tried to boot into safe mode (which in itself seems to be stupidly-hard), but it asks me for my password to log in to my account. I have been using my Windows 10 Pin to log in since I installed it, and my fingerprint scanner to log in prior to that for about two years. So I have no idea what my password is, and my usual go-tos didn't work. I c... Read more

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Windows XP [32 or 64 no idea] with Zonealarm and Avast.
Whilst surfing I managed to get my computer locked after it shut down and restarted of its own accord.
Within minutes of restarting a full page "Cheshire Police are on to you but if you pay pay us £100 by UKASH we will unfreeze your computer" type of message appears [as if the police would take money like this!!!]
Tried to start in Safe Mode but it just by passes it and goes to my password input page and then starts normally but quickly locks down to Cheshire Police again.
I can press ctrl alt delete but cannot close the page using the box that appears.
I do have access to a laptop.
Thanks in anticipation

Answer:Cheshire Police Hijack unable to start in Safe mode

what is the make and model of the computer? are you pressing f8 to get to safemode?

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This morning, after resetting my PC, I encountered the blue ': (' error screen. After trying to restore to a previous instance of the PC (there were two dates to choose from), the restore failed and the two dates are no longer available.

I am unable to reset, restore, start in safe mode, etc.

What should I do?

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This is so frustrating! I have tried rebooting and starting in safe mode, but either get a Windows Repair window with two choices: 1. Launch Windows Repair or 2. Start Windows normally - of which it won't let me choose and automatically goes into Windwows Repair mode. When I try to cancel, it says you are unable to cancel yet gives you the choice TO cancel. It seems like that is part of the virus as well.

Then I try to reboot again and f8 into safe mode, occasionally I will get a blue screen that says, "Please select boot device" and I am given two choices, both go back to my desktop and you can see the virus taking over (it blinks and changes my desktop colors a bit) then I can do nothing.

I have tried to go into msconfig but won't let me do that either. I have went as far as trying to purchase the stupid software with bogus info but no go. Anyother thoughts?

Answer:Attacked by redirecting virus but unable to start in safe mode

Hello and Welcome to the forums! My name is Gringo and I'll be glad to help you with your computer problems. Somethings to remember while we are working together.Do not run any other tool untill instructed to do so!Please Do not Attach logs or put in code boxes.Tell me about any problems that have occurred during the fix.Tell me of any other symptoms you may be having as these can help also.Do not run anything while running a fix.We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.Click on the Watch Topic Button and select Immediate Notification and click on proceed, this will help you to get notified faster when I have replied and make the cleaning process faster.In order for me to see the status of the infection I will need a new set of logs to start with.Please print out or make a copy in notpad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.DeFogger: Please download DeFogger to your desktop.

Double click DeFogger to run the tool.
The application window will appear Click the Disable button to disable your CD Emulation drivers Click Yes to continue A 'Finished!' message will ap... Read more

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I've been having serious problems with my laptop for the past few days. It's now escalated to the point where I can no longer use my laptop in normal mode. I can only use it in safe mode.

A few days ago, I started getting redirected to sites such as K-Directory when I?m surfing the web. Link for one of the sites;
Mod Edit: Link removed, possible malware

But last night, I got a BSOD crash dump. I restarted my laptop and after I signed into my Windows account and my desktop loaded up, I got another BSOD. Now, this constantly happens and as soon as my desktop loads, I get a crash dump BSOD, every time. The only way I can use my laptop is via safe mode.

I?m guessing this means I have a virus/trojan, but I?m unable to do a virus scan with SuperAntiSpyware and Spybot S&D, even in safe mode. Both programmes will not open. I?ve also downloaded a couple other free antivirus programs but they wont load after they?ve been installed either.

I should also mention, for the past couple months, when I turned my laptop on, during the black loading screen, I would hear a double beep with an '0200 failure fixed disk' and I would have to restart. This would happen 2 or 3 times before my laptop loaded properly. I noticed that this wouldn't happen too often after I cleaned my internal fan.

Some details:
Acer Aspire 5630
Intel Core 2 CPU T5500 @ 1.66GHz
2.00GB RAM
Windows Vista
32-bit OS
Bought the laptop 3 years ago

I'd appreciate any advice/help.

I'll ... Read more

Answer:BSOD on start-up, can only access safe mode

Windows7_Vista and Perfmon files attached...

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My idiot self put a password on my computer to protect it temporarially, then by gods sense of humor the computer shut down through loss of pwer. But the password didn't save correctly and now I can't get on my account. It's the only user, and whenever I try using safe mode with command prompt, it goes to the user log in screen, which defeats the purpose.

In short, I need to reset my passdword, while not being able to log on in any way through the username. I would rather not have to wipe my harddrive, I have no recovery disc, nor partition for some reason. If I have to I will wipe my harddrive then download win7 again, but I need to know how to do that first. Any help?

Answer:Password reset, unable to access new computer, safe mode not working

Hello Data, and welcome to Seven Forums,

The tutorial below may be able to helo with this. It sounds like you may need to use OPTION FIVE.

User Account - Reset Password in Windows 7

Hope this helps,

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I see that I'm one of several people that have been attacked by a trojan that makes their browser bring up the URL "http://" ( few minutes after a Google search.[topic=""]OK, Please Help!, I am infected with pop-ups![/topic] ([topic=""]Series of Strange Pop-ups, Worried that I am infected[/topic] ([topic=""]Infected with popup/under[/topic] ( I GOT INFECTEDI did a Google search for Bleach 380, then I clicked a link (I don't remember which one but it was on the first page probably near the top and I think it said something about "raw"), a "SECURE" PDF opened in the Foxit PDF reader I normally use (it had Javascript enabled which I've now disabled). I tried to close it but apparently something must have gotten through anyway. HOW I TRIED TO FIX ITAt first, I got multiple browser windows opening but after running scans with McAffee (provided by Comcast) and rebooting with last known good configuration everything seemed to be fine. I removed, reinstalled and updated AdAware and Spyb... Read more

Answer:http:// trojan, unable to start in Safe Mode

To enter safe mode you will want to reboot the computer, wait until your motherboard info loads (IE drives, memory etc...) and then begin gently tapping F8 until you get the screen for safe mode. Select safe mode with networking.

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I have not made any software chages that im aware of last time i was on my laptop. However now when i turn it on as normal and once i get to the windows screen and the windows sign has appeared it waits a second and then i get the blue screen. Then when i reboot and try to start in safemode by pressing f8 i only get start windows normally and launch windows start up repair options. Yesterday i did try to download skype and it froze my computer completely but i turned it off and on again and all was normal.

I have a Dell inspiron 1470 with windows 7 home premium 64bit.

ive attached a picture of the blue screen before it restats.

any help would be greatly appreciated as i do not want to loose everything.

Answer:BSOD on start up, cannot access safe mode, 0x000000c9

It's blaming Daemon Tools driver for a bug that I commonly see from it on older versions. However this is a nonfatal error so I'm not sure why it's crashing on it. Typically this error should only occur when Driver Verifier is activated. Did you ever turn on Driver Verifier? Otherwise, there may be a bigger issue here.

Anyways, obviously you're having trouble even entering Safe Mode. Make sure you are pressing F8 prior to the Windows logo appearing. You may need to keep pressing it as soon as the PC powers up until you get the display option to go into Safe Mode.

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Answer:black screen on start up, can't access safe mode etc

Is therer a blinking cursor in the upper left corner?

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I am writing from my own laptop, but the problem I am having is with another laptop.It is a Sony Vaio running Windows Vista.I am getting an error message when trying to turn it on--Windows failed to start. A recent hardware or software change might be the cause. To fix the problem:1. Insert you Windows installation disc and restart your computer.2. Choose language settings, click next3. Click "repair your computer"If you do not have the disc (of course, I don't!) contact your system admin or computer manufacturer for assistance.File: \Windows\system32\config\systemStatus: 0xc000014cInfo: Windows failed to load because the system registry file is missing or corrupt.

Answer:Windows VISTA: Failed to start...won't start in safe mode, or any other mode!

Typically the system32 Files I would simply replace and expect to get back in to Windows, but with The Registry file being purported as Damaged or missing I would recommend re-installing windows. You can get restore CD's from your manufacturer.

If you tap the F8 key on boot and get options to boot into other modes, I would pick Last known good configuration as you might fix the problem this way.
Not likely, but it's worth a shot.
Good Luck

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I have Windows 7 Professional version installed. After it boots up and it goes to Login Screen. I click on user name icon and it tries to look for the password and it comes back to same USDER ID Icon. It goes in a loop.

I tried to book in SAFE mode and same thing happens.
I tried to do SAFE Mode in Command network. It does not go to Command prompt. Goes back to same login screen.
It is running on my Leonovo laptop.


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Hi Guys n Gals , my name is Mark , I have an old laptop I am trying to get going , it has never been online so its not a virus , and the cd rom does not work , and no USB sticks have ever been plugged in all it was used for was playing bejewelled the old one and windows games , not pad then kind of tasks . once shut down moved to new place , unpacked , it would not start up.   by this I mean ... the screen that shows up usually after a improper shut-down .... Safe mode ... Safe mode with network .....  Start windows normally ... that screen ...  no matter what selection I make it freezes there and I can no longer move or alt cntr del ... nothing works .. power button . also Its so old i cant figure out how to boot from usb as the cd rom does not work . I thought I figured it out , but it kept bringing me to the start normally ,,, safe mode ... safe mode with networking screen after 15 seconds of black screen , witch is the reason I thought it was working because generally when I boot other computers the screen goes black with the small flashing thing in the corner for a few seconds then starts booting windows , but this one brought me to that menu then froze ...   
here is a pic of the menu i speak of .
 ACER TravelMate 4000 Series MODEL: ZL1
Thank you very much for reading my post!

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Hello Friends....
my friend ask me to check his PC as he has encountered any problem, according to him he turned off the PC properly yesterday but today when he turned on the PC it was not working

when i checked it happens that when you run the PC it shows options for safe mode, safe mode with networking , starts windows normally and run in last good configuration etc

but when i select any of the mode option the black screen disappears and Windows XP startup icon gets displayed on the screen but after loading again system moves back to those safe mode n all other options and again after selection it happens the same... PC not showing the desktop..

Can any one help me in this regard that what the problem could be and how to resolve it?

Thanks in advance

Wajid Malik

Answer:Unable to run Windows XP on my PC either in safe mode or normal mode

Under this situation, does this mean that your system had crushed and you need to reinstalled your system or repair your system immediately?

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I'm new here and in hopes of getting this resolved. I just installed the new Norton Systemworks 2005 and rebooted after installation. When the boot screen got up to the blue screen with the Windows XP logo before displaying the login names where you put in your password, it just stops. I restarted a few times and waiting a few more times thinking it may need to 'finish' installing. But each time gave the same results. Finally, I went in with 'Safe Mode' and got in with no problems. Tried again in normal mode after looking around for any obvious problems (none found)... back to square one. Tried again in 'Safe Mode with Networking' and it failed like normal mode so I suspected a networking problem??? The last thing I tried which made me mad is that I tried to uninstall Norton Systemworks in 'Safe Mode' and that failed!! Anyone in these forums know the cure? :dead:

Answer:Unable to get to login screen, works in Safe Mode but in Safe Mode w/ Networking

Just a thought

Start \ Run \ msconfig \ diagnostic startup
disable any services attached to your most recent install and restart
should get warning next boot about using msconfig, its ok
One key service that needs to be available is the installer service
Try the uninstall, if doesn't complete
Try the uninstall string in the registry only if you know what you are doing


Under it you will see a list of installed programs. Some don?t show up as words but you can figure out what they are by looking at their values. What you are looking for is the uninstall string. Double click that key as if you were going to modify its value. Do a CTRL + C to copy and then exit the registry editor.

Go to START \ RUN and paste the uninstall sting and hit enter. This should launch the uninstall.

Just a thought though as I am not infront of a test system at the moment. You should research this a little further so you have a clear understanding of what you can and can't do with msconfig.

or simpler yet


Start \ Programs \ Access. \ System Tools \ System Restore

Select restore point prior to install of whats giving you the problem.

Again, Good Luck

PS If you try to install it again, turn of antivirus and other open programs etc..

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After encountering a couple virus, I was suggested to sue ComboFix and after the program took control of my system, it had to restart and when it did, it wouldn't let me back into Windows.

I'm using a cracked copy of Windows XP and there is information in the computer that I don't want to lose. However, every time I try to start safe mode, it will just load all the drivers and restart the computer and when I boot the computer in normal mode, it asks me for product key which I do not have. I used to patch it when I was able to get into Safe Mode.

I'm stuck in the normal mode, looking at the popup that states.

"Windows Product Activation"
This copy of Windows must be activated with Microsoft before you can log on.
Do you want to activate Windows now?
Yes No"

I do not have a bootable Windows XP to access Recovery Console and I'm not sure if it will help me either, will it? Please help, as there is data I need.


Answer:Cannot start in safe mode nor normal mode [Windows Xp]

Makes me laugh when people request help for cracked copies of Windows.

Get a genuine copy.

Get a life.

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Okay.... I am writing about my mother-in-law's computer so I don't have all the specs as of right now.  I will just start by telling you the problem and hopefully someone can help me...Here is what I did step by step:Step 1:  I started to update from sp2 to sp3Step 2:  Somewhere in the updating process the computer froze up and I ended the taskStep 3:  I then restarted the computer and it gave me a couple of options:              Safe mode              Safe mode with networking              Safe mode with command prompts              Last known configuration              Star windows normallyStep 4:  I clicked on start windows normally and it just brought me back to the same optionsStep 5:  This time i clicked on safe mode and it workedStep 6:  However, when i shut down the computer and started it back up, it won't let me start normally...only in safe              mode......Please help!!!!!!!!!!I am still learning so please be kind....Thank you so much....alicat2727

Answer:Can't start my windows xp in normal mode...only safe mode Please Help!!!!

Re-boot into auto updates and let it finish this time.Then boot normally and you should be good to go...P.S. It's never a good idea to cancel/inturrupt an update of any kind.

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I have a Windows 8 laptop and I just ran into a problem where it will not start at all. I need to fix it because it is my main PC.

Answer:Windows 8 will not start in normal mode or safe mode

What is it exactly that the laptop's doing, just prior to its: not starting at all?  What is on display?  What happened when you tried troubleshooting by booting from either a DVD or USB stick?

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guys, i am stuck in an infinite loop it seems. i was trying to start my pc in safe mode, to delete a .exe file from C:\Windows\System32 which was suggested by a post to fix the "windows not genuine problem". To be able to do that, i ran msconfig and selected /safeboot under BOOT.INI tab. now everytime i try to reboot my pc it asks me to select an operating system (windows xp pro/microsft windows) if i select windows xp then it asks me to select a startup mode (safe/normal/last successful) and then no matter what i select it will reboot it self, and do the same again. If i select microsoft windows (instead of xp) then it shows MS Windows 98 screen and then goes into DOS prompt. from what i have read in some of the threads is that, i have a virus which is preventing my pc to boot in to safe mode, and because i have selected /safeboot from msconfig windows will only boot in safe mode, meaning i am stuck. the workaround these threads were suggesting was to find the boot.ini file and rename it to something else, which would fix the problem, because this file holds the info about in which mode your pc should boot. i tried to rename this file from command prompt (i cant get into windows, thats why), using "ren c:\boot.ini boot.ini" but it says file name invalid. i think this is because its a hidden file. then i tried "attrib -h boot.ini", but it says attrib cannot be used in DOS mode. urghhh. anyone has any ideas?

Answer:windows xp will not start in safe mode/normal mode

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I am getting the following error msg when trying to start my wondows XP. I am unable to get into safe mode or to the system recovery console....pressing F8 is not doing anything at all.

The only change I made was to increase the memory usage (RAM) size in control panel, it asked for a reboot and the problem started after that.

I want to go to safe mode and undo the change and I am sure that will rectify the there any other way (other than pressing f8) to go to safe mode?

The error msg I am getting is:

Windows cannot create a temporary profile directory. This may be caused by insufficient security rights. If this problem persists, contact your network administrator.

DETAIL: Insufficient system resources exist to complete the requested sequence.

If I click on OK, I get the next screen:

"Windows cannot load the user's profile but has logged you on with the default profile for the system"

DETAIL: Insufficient system resources exist to complete the requested service.

Answer:Windows XP - unable to go to safe mode

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I am unable to get out of safe mode in Windows 8.1. I have tried everything, but it keeps asking me for a password when I only have a PIN. Any ideas?

Answer:Unable to get out of safe mode in Windows 8.1

Use a restore point to before the problem.

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Recently my dad's computer had a corrupted hive and boot.ini. Via this website, I was instructed to run a chkdsk /r while in the recovery console. Everytime I used his OS disk to get into the recovery console, it prompted me for a password and I didn't know it (nor could I leave it blank). I decided to use my OS disk from my computer and I could fix the problem. Now, though, everytime I startup the computer, it prompts me to start windows normally, in safe mode, in safe mode with networking... To give further information...on that same screen there is an option for Windows XP and Windows XP Home Edition. Don't know if that has something to do with it. They both work though when I press enter on either one. Could anyone help me stop the computer from prompting me??? Thank you for any help.

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I recently attempted to clean my brother's computer after he aquired a virus from the torrent file program he uses. Regardless, I cleaned a trojan and a backdoor from his system from safe mode. I can not boot in normal mode. Everytime i try the system gets hung up at the windows loading screen then the screen turns black and sits there. I have to hard reboot. I ahve used a repar CD and i have come across an error 0x800700b7, i have also recived this when i tried to work around this problem "identifier {9dea862c-5cdd-4e70-acc1-f32b344d4795}"

OS= Win 7

Answer:System will only start in Safe mode, Clean virus in safe mode

You can spend a lot of time trying to fix the boot problem and clean the virus from the computer, or you can nuke it and reinstall Windows. I wouldn't bother trying to fix it, personally - I'd back up what I could and then I'd install Windows again.

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On starting up my PC I am unable to get past the initial BIOS readout it gets as far as 'Mouse Initialized' and then freezes. Pressing F8 does not work nor following the displayed message 'Press F2 to enter SETUP' any suggestions please.

Answer:unable to enter windows or safe mode - HELP!!

When did this start?

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Hi, I'm in the [email protected]? here good and proper!

I am trying to run sfc /scannow to try and fix my boot problem but I keep getting "windows resource protection could not start the repair service"

I have found a few threads that mention this but they go off on a tangent and do not deal with what I am facing.

I have the original win8 CD but it has never managed to fix a thing for me, it just says it cannot! I really cannot to a clean install as all of my work files are on there!

Please help!


Answer:Unable to boot windows 8 or get into safe mode

I also start in x:\sources>

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After 2 years, my PC won't boot up. Windows 7 x64. ASUS P8H67-I. System always reports that it needs to repair. I've run Startup Repair perhaps 10 times, and it never finds anything wrong.

I can't get into safe mode when booting from disk. F8 is ignored. But I can get into safe mode if I boot from DVD.

I'm able to boot Linux from a repair/troubleshooting distro. At the moment, I'm running something called Mini Windows XP from that DVD, which has an Opera browser. The PC hardware itself seems OK. No disk errors. No memory errors.

The only clue that I have is that before this trouble started, I got the little balloon notice that there was an Unknown USB Device. I shut down normally, but since then, the system has not come back up.

QUESTION: is there a way when booting from DVD to delete all USB devices from the configuration?

I had a half dozen or so system restore points saved, and tried restoring to each one, working my way back in time to one from about 30 days ago. Each time, the system restore succeeded without error. But I'm never able to boot normally.

As soon as the Windows will 'o th' wisps appear, things come to a halt, and the Startup Repair dialog appears.

I've tried booting from DVD but get the same Startup Repair message there as well.

Answer:Unable to Run Windows Normally and cannot invoke Safe Mode

Welcome to SevenForums,

Have you tried to: MBR - Restore Windows 7 Master Boot Record

and Startup Repair - Run 3 Separate Times

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I've been pulling my hair out trying to figure out how to restore my computer to some functioning state. I'm not sure what caused my current problem, but I will try and describe it and hope that someone has some experience and knows how I might solve it.

When I turn on my computer, Windows XP starts to load, but it doesn't, and I get the following error message on a blue background:

Checking file system on C:
The type of the file system is FAT32

One of your disks needs to be checked for consistency. You may cancel the disk check, but it is strongly recommended that you continue.

(If I do not cancel the check by pressing any key within 10 seconds, the following message continues.)

Windows will now check the disk
Volume Serial Number 07D1-081E
Windows is verifying files and folders

(Check runs and when complete, the following message continues...)

Windows has checked the file system and found no problems.

Then, where Windows would normally load, the computer restarts itself and I end up at a black screen with only text, with the following message:

We apologize for the inconvinience, but Windows did not start succesfully. A recent hardware or software change might have caused this.

If your computer stopped responding, restarted unexpectedly, or was auto shut down, choose Best Known Good Configuration to revert to the most recent settings that worked.

If a previous startup attempt was interrupted due to a power failure ... Read more

Answer:Unable to load Windows XP or safe mode

Do you know what manufacturer your hard drive is? I would run a hard drive test at this point, but it's always best to run the test from the manufacturer. If you don't know or don't want to find out then you can just download dft here. It's bootable...

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Logfile of HijackThis v1.99.1
Scan saved at 5:42:21 PM, on 4/20/2012
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\Program Files\Canon\IJPLM\IJPLMSVC.EXE
C:\Program Files\Nero\Nero 7\InCD\InCDsrv.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Mozilla Firefox\plugin-container.exe
C:\Program Files\NetBeans 7.0\bin\netbeans.exe
C:\Program Files\Java\jdk1.6.0_18\bin\java.exe
C:\Program Files\Winamp\Winamp.exe
C:\Program Files\Mozilla Firefox\plugin-container.exe
C:\Program Files\YouTube Downloader\YouTubeDownloader.exe
C:\Program Files\Hijackthis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
R3 - URLSearchHook: BrotherSoft Extreme Toolbar - {51a86bb3-6602-4c85-92a5-130ee4864f13} - C:\Program Files\BrotherSoft_Extreme\prxtbBro2.dll
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common ... Read more

Answer:Unable to boot windows in safe mode

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For a week I have been trying my best to solve this issue with my pc, and lost my hope yesterday. So far during the 12 years of my life that I have owned a computer I have been able to google all the problems and sort them out but this got the best of me;
One morning I tried to boot, Windows gave me this blue screen when the Windows logo shows up, before the window where you select the user type your password and sign in: "initialization of the dynamic link library winsrv failed"
It repeats every time I try to boot. "blue screen flashes so fast before shutting down I had to videorec my screen to read the text" Here are some facts that hopefully give you ideas about what could I try next:
-I tried to boot into safe mode. First of all I had to force it from the command prompt to even try because there was no option to do it like in normal situations, but same blue screen came up. So safe mode won`t help.
- I tried windows recovery disk`s automatic repair function, did not help. It just says that it cannot repair this computer.
- Command prompt is unable to execute the "sfc /scannow". It says "There is a system repair pending which requires reboot". -> Doing the automatic system repair in the startup wont unpend it, its just an endless cycle of a pending system repair. -> I even tried some longer command prompt commands to bypass that, and propably managed to do it but the answer was something like "unable to process the ser... Read more

Answer:Windows 7 unable to boot, even to safe mode, please help

How to Recover from an Infinitely Looping Startup Repair Loop without Reinstalling Windows
click here

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I m trying to reinstal win 7 bt getting dis error"$windows.~bt cant b deleted.".. Even i tried to delete it in safe mode bt same message was showing there too.. Also chekdisk utility for c drive is not completin,afte 58% it shows eror.. Plz help me.. Grooveutil module,service.exe, window consol host also stopped working.. Plz help waiting 4 quick reply.. Thnks .

Answer:$windows.~BT unable to delet it,even in safe mode

chkdsk/f c:
shows error. What errors?
run it again, does it repair things? Does it continue or just crashes or stall at 58%?

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I haven't used my PC for a few days and when I came to use it I found that it was off. So I turned it on and it brings up the XP loading screen and as it starts to load it jumps to a screen allowing me to open Safe Mode with Networking, Safe Mode and Safe Mode with prompt.

It also allows me to restart from a restore point which I have tried but just repeats the process.

I have started in SafeMode with Networking.

If I turn the PC off it will restart and the red working light will run but it won't fire anything up (Monitor remains in sleep mode) and I have to wait for about 10 mins at which point the Safe Mode option will be repeated.

I have run the logs as requested in the Malware forum and TimW reviewed them and said that he cannot find any traces of Malware so asked me to post here instead.

I'm happy to provide more detail in any way necessary.

Yours hopefully CWD1982

Answer:Windows XP 32 bit won't start but I can start Safe Mode with Networking

It also allows me to restart from a restore point which I have tried but just repeats the process.Click to expand...


By this do you mean Last Known Good Configuration from the safe mode options screen or did you run a System Restore from within Safe Mode with Networking?

I think I would run a chkdsk on the C: drive first. Then if that doesn't help and you haven't tried an actual restore point, I would try that.

So go to My Computer and right-click the icon for the C: drive and select Properties. Under the Tools tab select Error Checking. Tick both boxes and hit Start. It will schedule for next reboot. Reboot and let it run. See if it still gives only Safe Mode options or moves more quickly through the start up process.

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hi..found a computer in the garbage its a pony but it has a soyo motherboard with a pentium III 450mhz and 512sdram.It never would start windows normal but would in safe mode,so now i did a diskcheck and restarted now it gets hung up on the system32\drivers\ least thats the last one that pops up before it new to this and this forum but if anyone can help id greatly appreciate it...thanks..

Answer:windows wont start...did start in safe mode now cant even do that

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My dad restored his computer to its factory settings while Windows 8 was in safe mode, attempting to remove a virus, and now every time the computer is booted, an error message appears, saying that Windows is not able to install because safe mode is still active. Is there a way to disable safe mode so that Windows set up can be continued?

Answer:Windows unable to install - stuck in safe mode

Hello, and welcome to Eight Forums.

If you like, you could use either step 6 in Option Four or step 6 in Option Five to start Windows 8 back in normal mode.
Safe Mode - Start Windows 8 in
Hope this helps,

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Hello guys,

I've been attempting to fix my laptop for the past 4 hours and nothing seems to be working so I thought I would try my luck in this forum. Here's what's going on:

When I turn it on, it loads the compaq screen, then says "windows is loading files".
It then attempts to take me to the startup repair screen, but cannot load the startup repair options and just stays at a blue screen (NOT the blue screen of death).

I am unable to start the computer in safe mode as it gets to the same screen and does the same thing.

I have accessed the boot options screen and loaded windows from the disk in an attempt the repair it that way but I can not restore the computer from an earlier point in time and startup repair does nothing but search for problems for hours with no progress.

Im running windows 7 home edition 32bit
The computer is a compaq presario CQ42

I'm running out of options and would love any help! Re-formatting is not an option I need the information!

Thanks in advance

Answer:Windows 7 unable to boot in normal or safe mode

system restore: what error?
Boot into recovery environment. Then goto "command prompt"

chkdsk/f c:


chkdsk/f d:
chkdsk/f e:
chkdsk/f f:
Some of these commands fail because of the fact you don't have a drive called F for example


list vol
give you the drive letters

Any disk errors? Are all errors repaired?

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Acer aspire 5738z laptop,bought with vista home premium now upgraded with acer windows 7 upgrade disk.
Windows works no problems at the moment but now can not access safe mode.
Boot menu can be accessed by pressing F8 when booting,choose safe mode,drivers list flashes by,mouse cursor appears for a few seconds then it reboots before safe mode opens.
Spoke to Acer who could only keep repeating "use the restore disks" but this would then be Vista not 7 that is installed which defeats the purpose of upgrading.
Thanks for any advice


Answer:Windows 7 can't access safe mode

The first thing that people usually regret when switching from Vista to Win7 is using "upgrade" instead of a clean install. And most of them experience some kind of problems, which usually ends up in reinstalling Win7 with a clean installation, so if nobody else knows why this happens, you always have this option.

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Think I have a virus. When I turn on Dell Dimension 2400, running XP Home Ed., it takes me to the the logon page as usual, but won't let me type password. Was able to access Safe Mode, but counts down and chooses to "Start normally", not allowing me to choose other options. Now, I can't even get to Safe Mode after several attempts. Can only use cursor to turn off or reboot. Earlier today, I was able to at least sign in to Windows. It took me to my desktop, but the timer sat there and froze for two hours. Couldn't do a thing. I can't get a hijackthis log or anything. Ran the OS Reinstall disk to try to reboot from there, but I don't really know what I'm doing. I registered as an intermediate, but after reading lots of posts on techguy, I think I'm more of a novice. Any suggestions as to where to begin?

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Hello friends! I have a problem recently. My System crashed while my Anti-Virus(ESET SMART SECURITY) was being updated. So I restarted the system and after that, I get an error message telling that it stopped working and it fails to uninstall. So I contacted my Anti-Virus company and they gave me a program which will uninstall the Anti-Virus, but I have to access my safe mode to uninstall the program. They also told me that I have to press F8 to access it. I did as they said to me and I selected Safe mode from the options but here is where the problem starts! The drivers load and when it comes to one driver, the computer screen goes black and then it restarts again.....! That's all.......when it restarts, it will then load windows......! The problem is that whenever I access the safe mode, my computer restarts and will not enter safe mode! How can I solve the problem? Please help me. P.S.: I also read many posts in here and I came to know that many are stuck in the continuous reboot of their computer. I don't want my computer to have any problems like that.

Answer:Can't access Safe Mode in Windows XP

if you have an XP install disc you can try a repair install: HELP in posting on plus free progs and instructions Cheers

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After attempting to start my Laptop in Safe Mode, it loaded drivers normally only to crash a few seconds later. A prompt message appears but is impossible to read because Windows immediately reboots upon showing the prompt.

Safe Mode with Networking loads normally.

Any ideas or advice?

The computer is an Acer 4743G running Windows 7 Home Basic x64.

Answer:Cannot access Safe Mode but can boot in Safe Mode with Networking

Hello Zarmaki, and welcome to Seven Forums.

Since it will startup in "Safe Mode with Networking", you might see if using the tutorial below to troubleshoot may help to find a cause.

Troubleshoot Application Conflicts by Performing a Clean Startup

Hope this helps for now,

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On Friday when booting windows failed to start and went into auto-repair. It did start then and again the next day. However this morning it failed again and the auto-repair was not able to resolve the issue, including when I told it to do a system restore.

I have tried to start windows in safe mode but rather than booting and the list of windows files is done I get a blue screen for 1 second and am back at the windows failed to launch screen (repair windows or start normally options). On two occasions while tapping f8 to get into safe mode while the screen was displaying "boot from cd/dvd" an error message came up stating that there was a disk read error.

Answer:Windows won't start, also won't start in safe mode.

It sounds like it's possible the hard disk has developed a problem. I'd suggest going to the manuf's website and downloading their tool for checking that specific model drive. Hopefully they will have an ISO that can be burned to CD or USB stick and you can boot into the tool and have it check the drive.

To boot from a CD or USB stick this option must be enabled in the BIOS... and sometimes the advanced boot screen that allows one to choose to boot from an alternate device has to be enabled before it can be accessed during boot (usually by tapping F12, but it can be different for different machines). So you might have to boot into the BIOS to enable these things before it will boot from a CD or USB stick.

But maybe someone else has another preliminary, easier option to try first. But a read error sounds indicative of a HD problem.

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Hello everyone,

This is my 1st post in this forum so please bear with me.

I'm a novice and need urgent help please

My Laptop :
Dell Inspiron N4010
OS : Windows 7 SP1
Dual Boot ( Ubuntu )

My problem :
1) Gave my laptop to one of my friends and got infected with Blaster32 worm or some malware.
2) Tried to remove the worm/malware using msert.exe d/led from microsoft website in safe mode.
3) It identified around 18 infected files and I guess removed them too.
4) Restarted the PC and started browsing the internet, but it again popped up and said you are
infected with Blaster32.worm n so on.
5) After this my laptop has stopped booting into normal, safe, safe with command prompt, etc.
6) Then I tried to restore windows using the Startup recovery ( Advanced Option ) to one of the earlier restore points but I'm unable to do so coz it says "Failed to restore successfully...could not extract AGM.dll file".
7) Now I'm unable to boot windows in any mode!
8) I don't even have a recovery CD ( from Dell or any other )
9) However I since my laptop is dual boot ( Ubuntu ), I can d/l and read all my files of windows if needed.

Waiting for help desperately.


Answer:Unable to boot windows even in safe mode due to Blaster32 worm

Hi, rbisawa. You don't have the Blaster Worm. Rather, it is a rogue (fake) called "Spyware Protection".

Please see this tutorial for the Microsoft Standalone System Sweeper.

This will show you how to update and use the Microsoft Standalone System Sweeper Tool to create a 32-bit or 64-bit Standalone System Sweeper bootable CD/DVD, USB flash drive, or ISO file to help you start an infected PC and perform an offline scan to help identify and remove rootkits and other advanced malware. In addition, Microsoft Standalone System Sweeper can be used if you cannot install or start an antivirus solution on your PC, or if the installed solution can’t detect or remove malware on your PC.

Next, I suggest the following additional steps:

If you cannot start the computer in Safe Mode with Networking, try downloading the following files to another computer and transferring them to your machine.

1. Please download rkill from one of the following links and transfer to your Desktop:

One, Two,Three or Four
Double-click rkill to run.
A command window will open then disappear upon completion, this is normal.
Please leave rkill on the Desktop until otherwise advised.
Do NOT restart your computer after running rkill as the malware program(s) will start again.

Note: If you you receive security warnings about rkill, please ignore and allow the download to continue.

2. Please transfer Malwarebytes' Anti-Malware to your desktop.

Doubl... Read more

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Greetings everyone. Hope everyone is feeling better than I do. I feel like I have caught the new variant of double trouble. Sigh. I was browsing the internet and got the Internet 2010 malware. My Windows was not able to go into safe mode. I did the Windows recovery restore which deleted all my non-Windows softwares except the culprit. I don't have those fake antivirus pop-ups all over my desktop but whenever I do a web search (Google, Yahoo, Bing, Msn), I get sent to Ad links. Windows still refuse to go to Safe Mode. There is one folder called HP_Administrator is locked and McAfee shows there is a malware inside that folder. McAfee also shows the following viruses in quarantined:Adware-Url.genPortScan-AdvancedRemAdm-PSKill54814C9Fd01 (Exploit-PDF.q.gen!stream)IS2010.EXE (FakeAlert-KS.a)Internet Security 2010 (FakeAlert-KS!Ink)atapi.sys (Patched-SYSFile.a)Thank you in advance. Always any help is much appreciated.DDS (Ver_09-12-01.01) - NTFSx86 Run by HP_Administrator at 21:44:03.07 on Wed 01/20/2010Internet Explorer: 8.0.6001.18702Microsoft Windows XP Professional 5.1.2600.2.1252.1.1033.18.958.387 [GMT -8:00]AV: McAfee VirusScan *On-access scanning enabled* (Updated) {84B5EE75-6421-4CDE-A33A-DD43BA9FAD83}FW: McAfee Personal Firewall *enabled* {94894B63-8C7F-4050-BDA4-813CA00DA3E8}============== Running Processes ===============C:\WINDOWS\system32\Ati2evxx.exeC:\WINDOWS\system32\svchost -k DcomLaunchsvchost.exeC:\WINDOWS\... Read more

Answer:Search Engine Redirects & Windows unable to go to Safe Mode

Hello , And to the Bleeping Computer Malware Removal Forum. My name is Elise and I'll be glad to help you with your computer problems.I will be working on your malware issues, this may or may not solve other issues you may have with your machine.Please note that whatever repairs we make, are for fixing your computer problems only and by no means should be used on another computer.You may want to keep the link to this topic in your favorites. Alternatively, you can click the button at the top bar of this topic and Track this Topic, where you can choose email notifications. The topics you are tracking are shown here.-----------------------------------------------------------If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.If you have already posted a DDS log, please do so again, as your situation may have changed.Use the 'Add Reply' and add the new log to this thread.We need to see some information about what is happening in your machine. Please perform the following scan:Download DDS by sUBs from one of the following links. Save it to your desktop.DDS.scrDDS.pifDouble click on the DDS icon, allow it to run.A small box will open, with an explanation about the tool. No inp... Read more

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Please forgive me if this has already been answered. I am at work and it is difficult for me to look thru the topics. This is my problem:I get the blue screen with the following error codes:0xC0000005, 0x8052E559, 0xBA4C66B4, oxBA4C63B0After I restart my computer, it will not allow me to get into Windows, and it wil not allow me to use safe mode to fix the issue. Would someone be so kind into assisting me or direct me to a link to the topic that helps fix this issue?

Answer:Blue Screen - Unable to Reboot into Windows or Safe Mode

Did anything happen before you started to get the Blue Screens? Any virus problems?

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Edit: Scratch that, I'll just return to my first topic on techspot. You may close this one, sorry for any confusion, I get impatient.

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i cannot start up windows normally on my computer anymore. when i do, a blue screen comes up saying that "the problem has been caused by the following file: win32k.sys"
i'm not sure what i have to do to that file if i have to do anything.

Answer:cannot start up windows unless i use safe mode

what windows version do you have - can you boot in safemod
whats the stop code
have you installed any new hardware or software

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Having major issues with my PC. Have been told I ned to start it in Safe Mode. How do I do that?
Thanks in advance for the help. Very frustrated over here!

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started up computer , windows screen came up and started to open then stopped and machine did nothing. Tried couple of times same thing. tried recovery mode still nothing. Tried formatting hard drive and installing recovery discs, still nothing . All i get now is it tries to start in windows then goes to black screen with curser top left

Answer:will not start in windows xp or safe mode

Hi wmm49,You may try reseating the memory and the optical drive and then try performing re-installation of windows.If the issue persists even when windows installation is successful, hard drive needs replacement to isolate the issue.Thanks & RegardsManshu S#iworkfordell

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All of a sudden, my computer restarts on its own, and now it won't boot up! It gets to the Windows XP loading screen, and after a second it just restarts again! I can get into the bios, but if I choose Safe Mode or Last Known Good Configuration, it still restarts!
I was downloading some funny movies when it first restarted... before I could even watch anything I had just downloaded, BAM! It all went down the crapper...
I've tried turning it off and letting it sit for a few hours, but it always restarts a second after getting to the Windows loading screen.
I'm using Windows XP Pro...
Thanks in advance.

Answer:Windows XP won't start! Not even in Safe Mode!

your video card is toasted check the fan of your video card see if its spinning

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