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Laptop Keys Stopped working - Lenovo Ideapad Z500 Win8

Question: Laptop Keys Stopped working - Lenovo Ideapad Z500 Win8

Hi Guys,

I am a member of the sevenforums and currently have a win8 laptop so thought I'd sign up here (seems to be the same people behind both forums).

I'm having a little trouble and would really appreciate some feedback.

My Lenovo ideapad z500 had 2 keys (K and I) that stopped working (they worked on the touchscreen) and then after that the delete, 8, and arrow keys topped working. Not sure why.

Before I get the keyboard replaced I'm wondering if it could be something else? There's no water damage and I haven't dropped it so I'm confused. I was told it has to be water damage but maybe 1 drop from the condensation on a glass of water is all I can think that may have affected it.

Would be great for some input on this issue.

Thanks!

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Preferred Solution: Laptop Keys Stopped working - Lenovo Ideapad Z500 Win8

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Answer: Laptop Keys Stopped working - Lenovo Ideapad Z500 Win8

I was told it has to be water damage



Not true. In fact, water in the keyboard normally does not cause permanent damage. That is, once the water dries, all works again - most of the time. But that does depend on many variables - type of keyboard membrane, how much water, if just water (no sugars or cream, for example), and how much dust, dirt, oily hair/dander, cigarette smoke, cookie crumbs, etc. are under the keys when the water was spilled. The greater damage generally comes when the water works it way through the keyboard and into the computer's electronics.

I would try a regular PC keyboard first to see what happens. If all the keys work properly with a standard USB keyboard, then you can be pretty certain it is the notebook keyboard at fault, and not something more serious.

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Hello everyone! I have trouble setting function keys (F1-F12) to regular setup, where F4 is actually F4, instead of Fn + F4. Is there any option to set it? I'm looking for built-in way, not using external programs if it's possible. Any help would be appreciated! Greetings,Kolotyty P.S. I'm running Windows 8Specs: down on this link click













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Answer:[Lenovo ideapad Z500] Fn + function keys

hellooo experts,i have the same problem. Who can help me ????thanks very much...

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Hello, three days ago to buy a laptop lenovo ideapad z500the probles is that I need the f1, f2, f3, f4. without having to press the Fn keynow when I press these keys are options, brightness, contrast, volume. is very uncomfortablesomeone please help me, how could I change the key configurationthx_______________________________________________________________Hola , hace tres dias que compre  un portatil lenovo z500 ideapad el probles es que necesito las teclas f1 , f2 ,f3 ,f4  . sin tener que presionar la tecla Fn ahora mismo cuando presiono dichas teclas  salen las opciones de , brillo , contraste , volumen  . es muy incomodo  porfavor alguien que me ayude  , como podria cambiarlogracias  













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Answer:change the special keys / Lenovo Z500 ideapad

hi jeldumcp2there's an option to disable/enable the function keys in bios. please, set it to disable so you won't have to press fn key.please, post back the results.

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Hi, I have a Z500 Ideapad that I've been using for over a year now. The keybourd backlight started flickering a few days ago but suddenly the lights just stopped working; I thoght that it was maybe a hardware problem. However, the Num and the Caps Lock key lights do still work. I tried looking for solutions online and found that installing LEM driver worked for some. I downloaded it but there was no change. Please help me with this problem. Thank You.

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Can someone help, please. 

Answer:Ideapad z500 keyboard backlight stopped working.

SoapForBrains wrote:Can someone help, please. From an off condition, powering up the unit should cause the backlight to switch on and then off. This is an indication that the backlight is fine. Pressing Fn + Spacebar should toggle on/off the keyboard. If you cannot obtain the indicated observations then probably you need to replace the keyboard. Try contacting Lenovo and inquire about it.

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Hi Thanks for you help and comments in advance! System information: OS: Windows 10Device: only the Standard PS/2 device is listed in the device manager which is stange because there use to be a HID also listed under keyboard Keyboard driver version number/date: 10.0.10586.0  (21/06/2006)  I have upgraded to windows 10 and since the doing so, I have encountered several problems (scanner not working, dimmed monitor-resolved, F7 Aiprlane mode button not working - resolved) and now the dreadded keyboard backlight is not working (it definitely worked before). The NumLock and CapsLock work fine and they do light up. I have tried the following:  Fn+Spacebar - does not work Bios upgrade-  does not work and no errors detected during scan in CMD (somone posted a string in another post to do this) Window updates driver updates - still does not work Installed latest Lenovo energy Management - Still does not work Question. Are the backlights for the NumLock and CapsLock on the same ribbon as the main backlight. Should the main back light work if the NumLock and CapsLock are working? Is it worth deleting keyboard from device manager - will it auto detect the keyboard, PnP detect (I can't afford to be without a keyboard Not sure what these device manage events log mean or if they help: Device ACPI\IDEA0102\4&1bc423ef&0 was migrated.Last Device Instance Id... Read more

Answer:Ideapad Z500 Keyboard back light - stopped working after Windows 10 upgrade

Update: I purchased a genuine second hand keyboard online fo ú22.00 and the backlight is working perfectly. A good way to test the functionaility of your keyboard is to see if the light comes on during the boot-up. If it does not then it is either a loose connection or a faulty keyboard. It is worth opening up the keyboarg to see if there is a loose connection...see this video on how to do it, it very simple and will take you less than 5 minutes. https://www.youtube.com/watch?v=_lK4mKT_7gA If the connection are ok and you still do not see the back light working during the boot up, then I am afraid to say that you have a faulty keyboard. Don't waste you time like I did trying to get it to work...get a replacement!

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Hi.I have a laptop with windows 8.1. The problem is out of my 3 USB ports (2 USB2.0 and 1 USB 3.0) USB 3.0 does not work at all.When i try to plugin any device like a Pendrive it dosent read, if I insert a cooler it gives no power. I think it may be a hardware problem but in the device managerthere is 1 USB Root HUB(xHCI) which i think is for my 3.0, however some tabs seems to be missing like Power, Advanced.

Answer:USB 3.0 Ports not working in lenovo ideapad z500.

I had this exact same problem, an external drive only worked in right side usb 2.0 port at stupid slow speeds on my z510 i7.  I tried deleting all the choices in system devices and letting it reinstall, but that did not change anything. Lenovo gave me the worst customer service and their computers suck, this is the first time I bought one of them and will be the last.

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Hello everyone,I have Lenovo ideapad z500 has windows 8.1 operating system, I couldn't find any driver for the usb portsi tried to fix it but it's uselesscan you help me?some screenshots, it might help:
 
Link to picture
 
Moderator note; picture(s) converted to link(s) About Posting Pictures In The Forums

Answer:Lenovo ideapad z500 windows 8.1 USB ports not working

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Hello,
          I bought a new Lenovo z500 laptop with 1 TB HDD, so now i m going to change my HDD to SDD but i don't know how to create a partion as just like my HDD, because in my original HDD it's have a partion for recovery for windows 8, so i want to know that in which software i can make the partion for the recovery then i will copy my all backup files which came from the company site for recovery ... so please help me coz i don't want to lose this great feature of recovery in my laptop.
please send me the exact software name that i can make the same partion and then i can copy all the backup files.

 
Mod Edit: Removed E-Mail address so the spam bots don't exploit it.
 

Answer:Replacing the HDD to SDD Lenovo z500 Ideapad laptop

Did you made some changes in the partitions of your hdd? This is the partitions in the original hdd of my Z500 (except for the drive letters and the Disk number since I access it through another unit). 

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I bought my laptop 2 years ago..I use for gaming mostly, nw it doesn't start when I press on pwer key but some times does or after 10 to 20 sec later it starts automatically....if that also doesn't work I press on nova button it power on and some time shutdown immediately...I have noticed that when pc starts the fan spin for few sec and then stops...to make sure of that I opened the keyboard and checked the way the fan work...when I press on nova it spin for" a sec" for precise and stops when pc boot to windows also no movement of fan ..I checked the CPU temp it shows 43& starts increasing without opening any application... I think it is the problem with fan. ....The another problem is that it some times work as if the fan is perfect after a heavy use it stops and does the above...Pls replay and if possible gv me a address or link from where I can buy & replace the fan...

Answer:Lenovo ideapad z500 ..not booting /shutting down immediately/ fan not working

Hi Sharaths,
 
Welcome to Lenovo Community Forums!
 
You can get one of the links here.
You might also need to purchase thermal paste, I personally use this one
You can check this Video on how to get access to the fane and cleaning it.
 
Hope this helps
Cheers!
 
 
 
 
 





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Hey, I was speaking on Skype yesterday and my internal microphone suddenly stopped working. I've tried to reinstall all the drivers etc but it didn't help. I could blame the hardware, but I've had such issue previously after installing Win 8.1 and I fixed it by reinstalling all the system, which I would prefer not to do again, so do you have any ideas what could cause? Thanks!

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I recently bought a new Lenovo Ideapad Z500. Then I have encountered this kind of problem: I feel an electric buzzing sensation when using the touchpad cursor and any part nearby the keyboard. In other words, my computer is shocking me electrically. It hurts a lot and freaks me out.  

Answer:Electric shocks from my laptop Lenovo Ideapad Z500

You have an electrical grounding issue with your computer.  Unless you did something like broke off the ground connector (the longer round piece on US plugs) or are using an adapter to get around not using the ground plug then you have a short circuit within your computer.  In either case you need to shutdown the computer and unplug it until the electrical problem is fixed.  It can change at any time from an "unpleasant buzzing" to you being electrocuted and as a side note your computer fried. Please get it fixed ASAP!

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Hi.The Fn key functions on my keyboard (ideapad y400) suddenly stopped working. I have no idea what is wrong.Please Help.Thanks. Nepzie.













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Answer:FN Keys stopped working - ideapad y400

hi nepzie,
 
Welcome o Lenovo Community Forums!
 
The FN functions are being controlled by a software (Lenovo Energy/Power Management)
  I suggest open you Control Panel / Programs and Features / uninstall a program and uninstall Lenovo Energy Management. and restart the system.
 
 Now Download and install this Software choose what matches your Windows version
 
Lenovo Energy Management for 8 64-bit Windowsem8.08.0.2.4.exe45.4MB
 
Lenovo Energy Management Windows 7 64/32 bitcagt32ww.exe21.3MB
 
Then try the Functions see if those works now
 
Best Regards
Solid Cruver
            





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Help! I use my bnew Z500 for excel a lot and I need to invert the F keys with the Fn key. Pressing F2 lowers the volume instead of editing the cell. Annoying!













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Answer:How do I invert the F keys and the Fn keys in Win7? - Ideapad Z500

hi miggylicious,
 
Your problem migh be similar to this thread. If you don't also have the keyboard remapping feature in the BIOS, using an app called SharpKeys will allow you to switch function keys (i.e. Fn+F1 to a regular F1 key).
 
Give it a shot - Map Any Key to Any Key on Windows 7 / XP / Vista (works also in Windows 8)
 
 
Regards,
neokenchi

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Hi. I have a new Lenovo ideapad Z500 laptop. At first only problem was me getting used to windows 8. However, having reduced the screen brightness I am unable to increase it at all. It is very dark but the indicator shows it to be at maximum brightness. Having gone through instructions, and tried everything I am at a loss. Have I missed something before I return this as faulty? Many thanks.

Answer:Trouble adjusting brightness on screen - lenovo ideapad Z500 laptop

A late reply I know but try a reboot.

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Hi thereMy z500 cannot boot up without power cable plugged in. Usually,a few seconds after I saw the lenovo logo,the system will suddenly shut down just like the battery was removed.however,if I connect powercable to the laptop and power on,everything is fine,I can enter windows 8,or ubuntu,after I enter OS,I can disconnect the power cable without any problems.the battery is healthy and can last for more than 2 hours.Is there any one have any idea what's the problem and how to solve itso far I tried the following methods:1.update BIOS2.update battery firmware3.reset BIOS none of them worked for me













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Answer:lenovo ideapad z500 laptop won't boot up without power cable plugged in

Hi maoxiaomin,Thanks for posting and welcome to the community. Based from your post does sound a bit similar to a machine I have which is the Y500. In my case I had to send my machine in to servie for board replacement as they detected it to be faulty. However in your case, I'm not saying that this is the exact same case but let look at the the possibilities first and if all still fails you'll need to contact our service team for further diagnosis.Understandably we've established that you've update the BIOS, battery firmware and ever rest you BIOS.Firsting first though could you uninstall the Lenovo energy mangement and reinstall it back from the Link belowWin8 :http://download.lenovo.com/consumer/mobiles/em8.08.0.2.4.exeWin8.1http://download.lenovo.com/consumer/mobiles/em8180214.exeHope this helps and please do post back your results.Regards

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I'm so mad, because I really like this function on my notebook but I can't find a solution. The panel works, the problem is that if I click on it, the sound of music or film doesn't change. 
 
Please help meeeeeeee 
 
 
Mod's Edit: System model added to front of Subject line to improve visibility / clarity & normalized font size.
 
 

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Hi,I upgraded my lenovo machine from win8.1 to win10 recently. Now brightness(reduce) key and down arrow key alone are not working(before upgrade, all the keys were working). Now all the other keys are working fine, except these 2. I dont think it could be because of dust. When i tried in safe mode only those 2 keys were not working. Please help.  

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hello!i have a real problem after updating all official drivers including bios v1.18 - integrated camera stop working. win8 tell me there is an unknown device with error code 43, USB\DEVICE_DESCRIPTOR_FAILURE. when i m trying to install driver from this site the error appears "NO APPROPRIATE DRIVER TO BE INSTALLED". any other soft for the using camera says there is no camera on the board. also i tried in vain to recover win8 at the time i had bought z500 with "onekeyrecovery" - this problem didnt solve. help me pls, do u know any ideas?regards.

Answer:IdeaPad Z500 - webcamera problem win8

hi FlabsteR,
 
Welcome to the Forums.
 
Can you try the following:
1. Uninstall the Camera Driver from Control Panel (large icon view) > Programs.
2. After uninstalling, go to the UEFI Firmware Settings and boot into the BIOS. In the BIOS, press Fn+F9 to load the default settings and press Fn+F10 to save and exit.
3. Let the machine boot back to Windows and install the driver below (if necessary):
  
Camera Driver (AzureWave, Bison, Chicony, D-max) for 64-bit Windows
Version: 6.2.9200.10192/3.12.1023.1
 
Also, check on the Device Manager if you see an item in the entry "Imaging Devices".
 
Let me know your findings
 
 
Regards

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Hi, I have screen brightness problem and 5GHz wifi not discovering after window 10 installed. I know the easy option to downgrade is 30 days period which has already past. I was looking option to downgrade through Onekey Rescue System, But I am confuse here as I don't have OS back up in cd/dvd or anything. Can i do without it? if I make copy of OS now, which OS will be backup Win8 or Win10 (current using)? Please advise me what to do.Thanks

Answer:Ideapad Z500 Touch downgrade from win10 to win8 or 7

"...I was looking option to downgrade through Onekey Rescue System, But I am confuse here as I don't have OS back up in cd/dvd or anything. Can i do without it?" Comment: A copy of the Win 8 including all programs from the factory is place in a hidden partition of the hdd. You need OneKey Recovery program to access it and be able to restore the unit to factory consition. "...if I make copy of OS now, which OS will be backup Win8 or Win10 (current using)?" Comment: First of all how will you do the copy? If it is in Win 10 then you will have a Win 10 backup. That is after the upgrade to Win 10 you will not be able to make a backup through OKR but in Win 10 only.

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Hi I have an out of warranty HP Envy15 Running Win 8.1 and when I try to use modifier keys eg Windows Key + X, and Windows Key + PrintScreen, nothing happens. I have removed and reinstalled keyboard drivers with no luck.
Any thoughts on what the problem is and how I could fix it? Would like to have full use of these ideally.
Thanbks

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Hi, the latptop is only about 2.5 months old now... 3 weeks ago randomly the keyboard's keys on the laptop itself stopped working. No clue why, Ive checked drivers, did a reboot, tried safe mode, etc... It's only on the laptop itself. The keys that work are tyhg caps lock num lock and maybe a couple others... Ive never spilled anything on the laptop nor have I ever dropped it. I was in love with this laptop for the price I paid for it at Best Buy until the keyboard stopped working on it... It just randomly happened and I'm not sure why. The keys don't appear to stick or anything like that... (normal keystrokes just nothing happens in result of clicking them) I am using a keyboard plugged into it right now... I really need to get this fixed and I'm very upset at the fact it happened just 2 months after the purchase... So that cancels out my bestbuy 1 month warranty right there. I really can't deal with this much longer considering the fact that I was planning to use this laptop for my work.. If I can't get a simple easy fix I will have to find something new somewhere else... sorry to say. Praying for an easy solution/fix.

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Dear Friends, Am using Lenovo ideapad G570 from last 2months in my laptop some keys not working  (N,B,Left,Right,Up Arrow and Space bar) Kindly Suggest me For resolving the issue.

Answer:My lenovo ideapad G570 some keys are not working

hi vickydy,
 
Welcome to Lenovo Community Forums!
 
    First make sure this is a hardware concern.
Run an Onscreen Keyboard, by Pressing (Windows key + R) then type in OSK then hit enter
   Now on your onscreen Keyboard click on the keys that are not working see if they responding with the Onscreen keyboard.
     If the keys responded using the Onscreen Keyboard, Then your Keyboard hardware is bad.
Either you call Technical Support to have them repair the unit in / out of warranty repair OR Ask them where to get the part for it and have the keyboard replaced.
 
Hope this helps
Cheers!





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Hello, I have had the laptop for nearly a year, still under warranty and, today, some keys stopped working on the keyboard, more concretly: 5 6 F1 F2 ? '  and CTRL (LEFT) keys (written with the touchscreen). The last time it worked I was using it in class taking some notes and those aforementioned keys were working. Once I finished, packed the laptop into the cover, and into the bag. ten minutes later I took it out in the library and they did not work.No water spilling had occurred (it was dry and the bag was dry too). And also there were no hits to the terminal. They just seemed to stop working, the pressure input feels pretty the same, so they are not stuck by any material underneath. I tried reinstalling the drives (through the hardware management), checked all options in keyboard assesment....tried with safe mode, still do not work.  Could it be some defect and should call for a replacement? Thanks beforehand.

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Hello, I started having an issue with my z500 laptop and here is how it went. First I updated my laptop from Windows 8 to 8.1, then after the update was finalizied I shut my laptop down, then next day I woke up and attempted to use my laptop it used to open but the screen was fully blank. I can hear the fans moving and the laptop was on but it had no cursor and the screen seemed off. I read online that you had to connect it to a computer and manually alter the settings there, my computer was not functioning that time so I decided to leave it till later and use this laptop as an alternative. 3 weeks passed and when I attempted to open it it did not respond at all. No fans running, no blinking, nothing at all, dead. I tried to charge it it still didn't work, I left it overnight charging still nothing. I opened up the laptop removed my battery and put it back in after 1 minute still no difference. I've literally removed my battery 3 times and tried all I can to fix the laptop yet it isn't even charging. I am thinking this could be because I haven't installed the Battery manager or battery firmware for Lenovo when updating to 8.1 but I am not sure. Please help me open my laptop I have a lot of work there that can't be thrown away. Thanks!

Answer:Lenovo laptop z500 not working

Does holding the OneKey recovery button work? I think you'll need to perform a battery firmware but for that you need to boot the computer. Also, try draining the residue power. To do this, simply hold down the power button for 30 seconds



I'm a Lenovo advocate, part of the Lenovo INsiders program. #LenovoIN. I don't work for Lenovo.

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Hi, I've had my P500 for about 1 1/2 years, and it was working perfectly, until recently, when all of a sudden my Caps Lock, F1 (also the mute key), 2, s, w, and x keys stopped working. I've never spilled water on it, and never let it bump into anything. I feel like it's a connection problem inside the keyboard, but have no idea what to do. Any ideas on how to tackle this issue?

Answer:Lenovo P500 Keys stopped working

Hi Tahmeed704,
 
The problem keys are on a series row (2wsx)
This prettymuch seem like a hardware problem,
Verify this by opening an Onscreen keyboard and check if the Onscreen keyboard are working with those keys
    How to Open Onscreen Keyboard ( Press WIndows key + R and type in OSK)
 
If Verified Hardware Issue,
You can refer to this System's Maintenance Manual on how to access the Keyboard connection
http://download.lenovo.com/consumer/mobiles_pub/ideapad_z500p500_hmm_1st_edition_sep_2012_english.pd...
and this video guide https://www.youtube.com/watch?v=Q98Bf6Z041w
 
Also 
 
You can call Lenovo Technical Team for Assistance if you're not comfortable removing parts.
 
Hope this helps
Cheers!
 





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All of a sudden keys have stopped working. Keys like r & t, f & g, b & n. I downloaded latest updates? Any suggestions. If all else fails would a wireless keyboard work with the laptop? Or suggestions for alternate keyboards?

Answer:Lenovo T400 keys stopped working

Hi,
 
Welcome to Lenovo Community Forums!
 
I?m sorry to hear that a few keys in the keypad of your Lenovo ThinkPad T400 is not working properly.
 
Check if the keys are working in different applications. Some keys such as the function keys F1 through F12 will not work with every program. An easy way to test this is to open notepad or other word processing program and trying the key. Try getting into safe mode and see if the keys work. Remove the key from the keyboard and clean it. In some situations dirt, hair, dust, etc. can obstruct keys causing them not to work.
 
Please try to get into BIOS mode and see if the keyboard is working there. Tap F1 key while system shows the Lenovo logo to get into BIOS.
 
1. If you are able to use the keyboard in BIOS, it could be a software issue. I would recommend in that case to do a System Restore which will revert the settings in your system to a previous time.
2. If keyboard doesn?t respond in BIOS as well, probably it?s a hardware failure and keyboard has to be replaced.
 
Please let me know the happenings!
 
Best regards,
Mithun.





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Hi, Some keys like o,5,l,g,h,Ctrl....etc are not working in my laptop. I have reinstall windows7 ultimate but still not working. Even I have changed the keybard. kindly do the needful for the same. Thanks,Lalit

Answer:Lenovo ideapad z570 keyboard some keys are not working.

hi Lalit,
 
Welcome to the Forums.
 
It's odd that some of the keyboard keys are still not working even after a keyboard replacement (btw, is this replacement keyboard brand new?).
 
If connecting a USB keyboard works fine then there's most likely a problem with the replacement keyboard or the keyboard connector from the motherboard. In this case, I would first get the replacement keyboard RMA'ed to rule out a bad replacement keyboard. If this doesn't fix it, consider bringing the unit to a local computer repair center for checkup.
 
 
Regards

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hey guysi'm forced to install windows 7 on my dear lenovo ideapad 500 15isk because of some business softwares i'm using, and i cant upgrade it to win8 or 8.1 or 10, and the problem is that brightness key on keyboard not working(take no action with display brightness)all requaired drivers are installed and also i did below solutions:1) install brightness default registery key from support lenovo website2)upgrade its intel vga driver to latest version 21.20.16.4550i'm so glad to someone helps me in this extremely annoying issue 

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Hello there, I have had the IdeaCenter K430 for around 3 months now, and a few of the function keys wont work anymore! For example, the eject disk or (fn+f4) works a treat.. But none of the other keys work.. Any idea's on how to fix this issue? Thanks

Answer:Lenovo SK8861 Keyboard function keys stopped working

Hi
 
Welcome To Lenovo Community
 
We are really sorry to hear about the issue you are facing,  
Please try updating the keyboard divers to check
 
Tinian FN Keyboard driver   Win7 32bit
 
Tinian FN Keyboard driver Win7 64bit
 
 
 
 
Do give this a try and let us know  
 
 
 
Hope This Helps
Cheers!!!
 
 
 
------------------------------------------------------------------------------------------------------------------------------------------------------------------

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Hello. I've had my Lenovo for a little over a year and the fan has completely stopped working. There was a loud whirring noise and then it stopped working. There are two different beep sounds coming from the laptop. What does this mean? Is my laptop done for?

Answer:Lenovo Ideapad Y410 Fan stopped working

Hi Bla,            
                                                  
Welcome to Lenovo Community!        
                                                                                  
As per the query we understood that you are facing issue with the fan for your Y410 laptop.
 
As you have mentioned that the fan stopped working, please try to clean the air vents, check if there are any damage in the fan as the fan blades might be damaged.
 
Please confirm the number of beep code which you are able to hear in your system,
 
One beep and a blank, unreadable, or flashing LCD.
 
One long and two short beeps, and a blank or unreadable LCD. 
 
Two short beeps with error codes.  
 
 Two short... Read more

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My new Y700 started cooling itself more then usual(I wan using Chrome, Power point and Photoshop at that time), blue screen came out saying that it need to restart, it started restarting and when the menu showed me to choose the different ways of restarting it just stopped there and nothing was working anymore. 

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My touchpad is not functioning properly. It suddenly would not allow right click function, and i no longer can scroll up and down. I have tried updating and restarting , it still has not worked. Also the right hand side of the touchpad seems stiff, it is not clicking as it used to. Please help, as i have no one hear or in my visinity who knows how to fix lenovo laptops.

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Subject says it all: suddenly I can't screengrab by simply pressing the PrtSc key.  Nothing happens when I do so.  Nothing is running that could be causing this (no OneDrive, no DropBox).  I haven't changed any settings; at least not intentionally.  It does allow me to paste the screen image into a new image file, but no longer does so automatically, which is a problem for me.  Did I accidentally screw up some keyboard setting?  Any ideas?

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Hi guys  My Lenovo Laptop wont shutdown when i press shutdown in right side menu dosen't work completly !! When i want to Shutdown it i should hold power button By the way , Shutdown Problem Worked Correctly Befor  Help Me Please

Answer:My Lenovo Z500 Wont Shutdown in WIn8 !!

hi Ehsancg,
 
Welcome to the Forums.
 
When you shut the computer down in Windows 8, it doesn't really shut the computer off but it does a hybrid shutdown. Are you getting a black screen but you can still hear the computer running?

 
Try to disable hybrid shutdown and observe the machine.
 
 
Let me know your findings,
neokenchi

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Last night after watching a film on "Catch-up TV" I started sending an e-mail, and part way through I noticed that the "A" key had stopped working, then the "W", quickly followed by the "1" key.Thinking that it may be a heat related problem, I quickly finished my message avoiding these keys, lol and shut down.Today, sadly the problem persists.I recall reading a post recently where someone else had a similar problem, and thought it was a virus, but I can't find it now.There was an explanation regarding the relationship of certain keys to different cores of the keyboard ribbon cable.Can anyone advise me??

Answer:Laptop: three keys just stopped working - Help!

Is this a laptop? In my recent experience of this on a laptop the keys you mention are all in the same zone and a replacement keyboard cured the problem. However a post earlier this week about something similar turned out to be detritus under the keys. Cured by gently cleaning with a small paint brush.

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Good morning,  a few hours ago I accidentally spilled some water on the keyboard of my Lenovo Z500 Touch. The PC was going with battery only, not connected with adapter. I cleaned the water immediately. I turned it off, only turned it on a couple of times to see if everything was ok. Now (about 6 hours from the accident) most keys of the keyboard do not work. I turned the pc upside down, hope it is only some water left within the keys and now I'm waiting that the water dries.  any other advice? Thank you













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Answer:spilled some water on keyboard keys do not work Ideapad Z500

tonight I'll unmount the keyboard and dry it using a hair drier, gently and slowly to not warm it too much. I've read that this does not disrupt the warranty as tha keyboard is a changeable part.  Any advice?

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Hi ,
 
 
       We purchased 3 lenovo ideapad 110-15ISK Laptops (ideapad). in that i installed windows 7 professional os. i am trying to incre,decrease screen brightness(fn+f11,fn+f12). but brightness control buttons not working. how to control brighness part.Now brightness is very high. Because of this brightness i am getting eye pain. So Please provide me solution for brightness control. my mail id : ******@Gmail.com.
 
Mod's Edit: Email address removed from public view to protect owner from email harvesters.
 
 
 
Thanks. 
 

Answer:i am using lenovo ideapad 110-15ISK Laptop (ideapad) .. brightness buttons not working.

jagadeeshn wrote:i am trying to incre,decrease screen brightness(fn+f11,fn+f12). but brightness control buttons not working.I installed Windows 7 on my 700-15ISK, and the following version of the Lenovo "Energy Manager" application allowed the F12/F12 keys to control screen brightness: http://pcsupport.lenovo.com/gb/en/downloads/DS100173 If that does not work for you, you can control the screen brightness in Windows "Control Panel": (1) Click "Start" > "Control Panel" > "Display" > "Adjust brightness" (left side menu). (2) At the bottom of the screen there is a "Screen brightness" slider control. Drag that left or right to decrease or increase the brightness of the screen. -- from CyberSimian in the UK  

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Problem started around 11 pm last night, Feb 5th. I was in the middle of watching a tv show on Youtube, when the video started to slow down then freeze and the audio made a weird screeching noise. I tried powering off and back on, but it didn't help. And i see that i am unable to view videos on not just Youtube but Windows Apps as well. On Apps i get a "Video Failed to Play" message. And on Youtube a fuzzy screen shows up saying that an error occured. Audio is completely gone as well. I tried to listen to music samples on a website to test it, and no sound comes out. The Realtek High Definition Audio speakers are turned on, and all the way up to 100. I ran troubleshooters and it didn't show any problems, so i don't get what happened. 

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A few days ago, my Lenovo Ideapad 510S keyboard backlight stopped working. Formerly, pressing Fn-Space switched the keyboard light on and off. Now the computer does not respond to Fn-Space. I am running Windows 10 . I reinstalled the energy/power management driver from the Lenovo Homepage as advised in a similar post but it didn't help. Please help. CheersAkash

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A few days ago, my Lenovo Ideapad 510S keyboard backlight stopped working. Formerly, pressing Fn-Space switched the keyboard light on and off. Now the computer does not respond to Fn-Space. I am running Windows 10 . I reinstalled the energy/power management driver from the Lenovo Homepage as advised in a similar post but it didn't help. Please help. CheersAkash

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hi Point 1 I want install Win7 in my machine toghether the native O.S. win8, but I have more than one problem becouse of GPT, so I have decide to install only win7. My question is: in the future (about 2 years, when my win7 will be out of date because I have a copy thanks my collaboration beetwen politecnic of turin and microsoft msdnaa) how I can reup my original win8?  Today I have win 8.1, and I have a lot of problem like the activation of secureBoot and I don't know in this time, or the speed of usability of the PC is decreased respect win8.On Key Recovery do not work : one key recovery partition has damaged, so do not launch the main application.  Point 2How can I get a copy of the original windows 8 linked to my notebook lenovo z500? I can't stand the recovery partition because it isn't good to me that work with this machine. best regardMark

Answer:Lenovo z500 - OKR not work - restore native win8

Hi Dominio,
 
Welcome to Lenovo Community Forums!
 
I?m sorry to hear that the OKR is not working as expected after upgrading to Windows 8.1 in your Z500 Laptop, I suggest you to create a Recovery Drive which can be created using a flash drive, below is the link for the steps to create USB recovery drive with Windows 8 OS:
 

Create a USB recovery drive in Windows 8

NOTE:  We would recommend you to install only one OS (Operating System) in the computer to avoid further issues and conflicts as single platform provides the best performance as per OEM (Original Equipment Manufacturer).
 
Do post us back for further queries.
 
Best Regards
Shiva Kumar





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Hi I have a HP Laptop it?s but with newish software running vista. Its all been working fine form about a year or so. The other day some of the keys stopped working, I have not dropped it or spilled anything on it. I turned it and when I tried to go back in to it, it came up with the black BIOS screen. However as the keys were not working it would not let me select anything (i.e safe mode) it times down to open in the already highlighted section which was rum window as normal (or something like that) it then gave a blue screen and said it was doing a crash dump. After this it went back to the black BIOS screen and repeated the whole thing. Its stuck in some sort of loop. I don?t have any disks to reinstall what can I do???
 

Answer:Laptop keys stopped working and now I can use BIOS

I'm going to have your thread moved to a more appropriate hardware forum. Consider the possibility tat the keyboard may be defective and you may have to replace it. That is no problem- I just replaced mine.

Stay subscribed so you'll know when you get reply.
 

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My boss went to China and returned this week. He took the Compaq Evo N610c laptop with him and while there the Q - A - Z keys (upper and lower case) stopped working. All other keys are working. Any suggestions what I can try to fix this? This laptop is running 2000 OS and has been kept up to date with all upgrades, service packs, etc.
 

Answer:Solved: laptop keys Q - A - Z stopped working

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I've had a Lenovo Ideapad Y40-70 for a month or so now and, although it worked this morning, it suddenly stopped turning on. When I push the power button, the light on the power button, the battery light, and the power light will come on white for a few seconds, and then nothing. It won't even boot to BIOS. I had the Lenovo logo show up for a fraction of a second like twice, but that was about it. I tried opening it up and taking out/putting back in the battery, and that didn't work. Nor did letting it sit and charge for a few hours as was recommended on another website.

Edit: I'm not sure if this is the right place to post this. Correct me if I'm in the wrong board.
 

Answer:Lenovo Ideapad Y40 laptop suddenly stopped turning on

I've had a Lenovo Ideapad Y40-70 for a month or so now and, although it worked this morning, it suddenly stopped turning on.Click to expand...

Lenovo IdeaPad Y40-70 Laptop

That model laptop appears to come with Windows 8.1 64-bit.
Is that correct?

Did you buy it brand new a month or so ago, or is it a second-hand purchase from elsewhere?

--------------------------------------------------------------
 

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I have a MSI GT780DXR a when i type with the "a" key it respond or i get "a0a" and other random characters. also the number keys on the number pad do the same. I tried using device manager and uninstalling and reinstalling the keyboard drivers but it didn't work. I also adjusted the language settings so see if that would correct it but it did not. Please help me. This is a system problem because it was spontaneous and worked 20 minutes ago. HELP!!!!

Answer:laptop keys stopped working. is system problem

Shut down the laptop, take the battery out, and keep it out for five minutes. Then plug it back in. If that doesn't work, see if there are drivers for the keyboard on the manufacturers website.

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ages ago a couple of keys stopped working on my toshiba laptop and just stuck to using on screen keyboard as subsititute for missing keys. Missing keys are:
y h n 6 and the left arrow key.
I have taken all keys off and gave a good check and could see no damage and liquids havent been spilt on it before that bad to damage it. im sure its a software problem
please help
 

Answer:some keys on toshiba laptop keyboard have stopped working

ok this should of been in hardware section sorry my bad but i did do a hijackthis report to see if there was any problems with it.

Logfile of Trend Micro HijackThis v2.0.3 (BETA)
Scan saved at 05:01:16, on 27/01/2010
Platform: Windows Vista SP2 (WinNT 6.00.1906)
MSIE: Internet Explorer v8.00 (8.00.6001.18882)
Boot mode: Normal
Running processes:
c:\PROGRA~1\mcafee.com\agent\mcagent.exe
C:\Windows\system32\Dwm.exe
C:\Windows\system32\taskeng.exe
C:\Windows\Explorer.EXE
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\TOSHIBA\ConfigFree\NDSTray.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\Program Files\TOSHIBA\Toshiba Online Product Information\TOPI.exe
C:\Windows\System32\igfxtray.exe
C:\Windows\System32\hkcmd.exe
C:\Windows\System32\igfxpers.exe
C:\Windows\RtHDVCpl.exe
C:\Program Files\TOSHIBA\Power Saver\TPwrMain.exe
C:\Program Files\TOSHIBA\SmoothView\SmoothView.exe
C:\Program Files\TOSHIBA\FlashCards\TCrdMain.exe
C:\Program Files\Camera Assistant Software for Toshiba\traybar.exe
C:\Program Files\Sony Ericsson\Mobile2\Application Launcher\Application Launcher.exe
C:\Program Files\Seagate\Basics\Basics Status\MaxMenuMgrBasics.exe
C:\Program Files\Toshiba TEMPRO\TemproTray.exe
C:\Windows\system32\igfxsrvc.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\TOSHIBA\TOSCDSPD\TOSCDSPD.exe
C:\Program Files\Sony Ericsson\Sony Ericsson PC Suite... Read more

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ages ago a couple of keys stopped working on my toshiba laptop and just stuck to using on screen keyboard as subsititute for missing keys. Missing keys are:
y h n 6 and the left arrow key.
I have taken all keys off and gave a good check and could see no damage and liquids havent been spilt on it before that bad to damage it. im sure its a software problem
please help
 

Answer:some keys on toshiba laptop keyboard have stopped working

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Hello guys, I bought my Lenovo Y570 almost 7 months ago, everything was working fantastically well (software and hardware) until last night. I opened up my laptop, turned it on, and waited like a min or so, I heard Windows booting... But the screen simply wont show me anything, only a black screen. The backlight works, and if I press Fn + F2 the backlight will turn off and on. I've tried the taking off the battery and waiting 30 seconds trick but it doesn't work... The laptop boots perfectly, and the rest of the hardware is in perfect condition (integrated keyboard, fan, usb ports, and so on), even my Windows Home Basic. I live in Venezuela, so I apologize for my poor English since it's not my first language. Thank you very much beforehand.













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Answer:IdeaPad Lenovo Y570 screen suddenly stopped working (blackscreen, backlight on)

Have you tried connecting an external monitor, if you haven't already got one connected?

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Hardware = Toshiba Satellite Pro A6 Laptop (Toshiba:Link)

The mouse keys and touchpad have stopped functioning, the laptop recently was sent back to toshiba because the mobo needed replacing however they didnt fix the Touchpad/Keys should I send it back again or replace the touchpad with one from ebay eg (a samsung)

Any other suggestions will be greatfully received.




thanks ed301
 

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1) My 2 year old ACER Aspire 5 keyboard just stop working in a couple of capacities. First, the numbers on the 10 key wouldn't type at all. Checked Num Lock, fine, then tried to type numbers at top of keyboard, well, some typed the right number but most didn't or typed more than one number.

2) Ran Webroot Anti-spyware and Anti-Virus, clean. Then I shook my computer to see if any crumbs or foreign materials were throwing something off, clean. Took out battery, nada.

3) Restored computer to the day before any problems. Changed nothing. Pressed every key to see if something was stuck or key broken. None.

4) The Delete, Backspace, Enter and Space Bar do NOT work at all. So basically, the entire keyboard is not working due to something. If I type any one key, some of them type what I wanted but continue to type the letter or number until I log out of my Google Engine.

5) I have always had issues with the keyboard. I will be typing along and the cursor will randomly go back to previous sentences and start typing what I am currently typing. It is so annoying. Why is it hopping all over the place?

6) A computer major friend who teaches computer classes said to write to Google and maybe I would find others with similar problems. I found several "sticky keys" problems but none on point with none of the keys working or working properly. He suggested perhaps a Trojan Horse virus but my sweeps come up clean...

7) Can anyone help me???

Thank you,
Shawnascy
... Read more

Answer:Laptop keys stopped working and some type the wrong thing...

It could be a virus. But It also could just be your keyboard is bad. You may need to take it to your local repair shop if it. Is a laptop and have them check the keyboard out for you. I really do not think it is a virus.
 

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please, ihave lenovo ideapad z500 and have aproblem with  win 7 in starting up it is very slow 

Answer:Lenovo ideaPad z500

Mahmoudarafat wrote:please, ihave lenovo ideapad z500 and have aproblem with  win 7 in starting up it is very slow Try the tweaks given in this link.

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Ideapad Z500 won't turn on, tried removing battery and plug directly using AC adapter but still won't work.

Answer:My lenovo Ideapad Z500 won't on.

Please help.

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I bought Lenovo Z500 1.3 year back. It started giving problems after the warranty got expired. First of all the Graphic card got crashed and now have issues with Keypad. This is very dissapointing .  

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Brightness problem with Z500. I have run all Lenovo system checks, updated Intel and Gforce drivers, appears to be all ok. But the screen on the laptop has gone dim.Isouspect that this could be a power saving issue, any ideas please?










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Answer:Lenovo Z500 ideapad

Brightness problem solved, due to information below.

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Hi AllThis is my 1st post so please bare with me (excuse grammar using a non english keyboard)I upraded from WIN 8 to 8.1 and then WIN 10. A windows update caused brightness problem on my laptop that I cannot correct. I have tried to contact Lenovo direct but I cant get past the laptop seriel nbr input which I take straight from the back of the laptop but it is not recognized I need a new copy of WIN 8 and wanted to know if Lenovo would provide that I have pulled my product key from the computer and I just need WIN 8.Any info geatly appreciatedJohn

Answer:Lenovo Z500 ideapad

Product key is stored in BIOS, so there is no need to use any app to read it.Download a tool to create bootable media from Microsoft website and install Windows 8.1 using it:https://www.microsoft.com/en-us/software-download/windows8 Moreover at first, you may try to restore your Windows 10 to factory state (do a backup of all important data first). Go to Settings -> Recovery -> Reset this PC and select Remove everything. 

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Hello there. Yesterday, I bought the Ideapad 310-15isk, and it's phenomenal in many aspects. However, I'm a bit bothered by the extensive keyboard this laptop has, most importantly, the pagination commands on the arrow keys. I've been meaning to find a solution to disable those and just make them work on the Numpad since it's really bothersome to type on and then go all the way back because of the return pagination key. Is there any solution for this to unbind those commands only on the arrow keys?

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Hi, I was recently playing a game on my laptop (a Lenovo Ideapad z500) when the laptop began freezing and came up with a error message saying something a long this lines of shutting down to prevent data loss. Since then it's been trying to diagnose and repair with no success, I have attempted to use any of the F8 options but the laptop just restarts with no visible difference. I have also tried a system recovery attempted an intital as I did not have on saved and that didn't work either. Does anyone have any experience with this issue and/or can advise? Thanks in advance.

Answer:Lenovo Ideapad z500 - Won't boot

Hi Aidso,
                           
Welcome to Lenovo forums.
 
As per the query we understood that you are facing issue with the system not booting in your Lenovo Z500 laptop.
 
Try to boot the system to safe mode and select system restore to the latest date and check for the issue.
 
If still the issue persist, then in safe mode uninstall the display driver in device manager and restart the machine and check for the issue.
 
Check if the system is overheating while playing games or while using any applications.
 
Hope this helps. Do post back if issue persists!
 
Best regards,
 
Ashwin.S





Did someone help you today? Press the star on the left to thank them with a Kudo!If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.Follow @LenovoForums on Twitter!

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I've recently been trying to boot from a CD/DVD to install windows 8.1, but when i hit the novo button and go to the boot menu i only see the hard drive and a windows manger thing but i dont see the booting from CD/DVD option. Thanks in advanced.













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Answer:Booting from CD/DVD on Lenovo IdeaPad Z500

almoullim wrote:I've recently been trying to boot from a CD/DVD to install windows 8.1, but when i hit the novo button and go to the boot menu i only see the hard drive and a windows manger thing but i dont see the booting from CD/DVD option. Thanks in advanced.Go to bios and set Boot Mode = Legacy support. Then Save and Exit. See picture below.

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I have tried installing Win 8 Pro x32 either within Windows 8 SL x64 and through Boot-up using the media of WIn 8 Pro x32. Keeps getting error Invalid Key.  Please help.

Answer:Lenovo Ideapad Z500 OS Downgrade From Win 8 SL x64 To Win 8 Pro x32

hi bada,
 
Welcome to the Forums.
 
If you're getting an error "The product key entered does not match any of the Windows images available for installation. Enter a different product key." , check this article from microsoft to fix the issue:
 
Windows 8 or Windows Server 2012 installation may fail with error message: The product key entered d...
 
 
Best regards,
neokenchi

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Hi,I own a Lenovo Ideapad Z500 laptop, which is out of warranty...And, its mothrboard is damaged adn not working...I've tried to get assistance from lenovo service center located in HYDERABAD, they are not helping me..I asked them to place an order for motherbard for this specific model.No reply from them... tried 2 more times but, there is no response from them..
These are my device details ..
 
Lenovo Ideapad Z500 (59-380463) 
Processor: 3rd gen Intel core i5 - 3230M (2.6 GHz)RAM: 6GB DDR3GPU: Nvidia GeForce GT 740M - 2GBHDD: 1 TBDisplay: 15.6" screen (1366 x 768)DVD RW DriveOS: Windows 8 64-bit
Serial No: ************
 
Can anyone help me to get the motherboard model number ?If u can point me to the link to buy the product(Motherboard), that would be really helpful....
Thank you..
 
 
Mod's Edit: Serial number removed for owner's protection













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Answer:Need Lenovo Ideapad Z500 Motherboard

Try Ebay.

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HI! I have just purchased an Ideapad Z500 3rd Gen i5 laptop around 10 days back and am seriously fed up with the performance. From the very first day, the machine is working slow, the USB ports are giving me problems right since day 1. On top of it, yesterday, when I tried to eject a pen drive, there is a small part which has come out of the laptop alongwith the Pen Drive. I am sure, it has something to do with the USB port. Furthermore, today the keyboard panel has started to pop up slightly. Also, the machine works pretty slow, as compared to the excellent configuration which I had chosen. Someone please help! I need to get this laptop replaced immediately. I wonder if it was my mistake to choose lenovo over other brands. Please please help. The Serial No. of the machine is xxxxxxxxxxx and the model no. is 20202. Expecting a quick response from the Customer care team. Regards, Sunil Rijhwani Cell:xxxxxxxxxxxxxx
 
Moderator Note; s/n & personal information edited for member's own protection

Answer:Lenovo Ideapad Z500-Serious issues

I bought mine (z500) last month (10 Nov 2013) at lowyatt plaza, kuala lumpur but when i checked at the website, it's warranty has already started 2 month before i bought it. The gaming performance is very good i cant deny it but the main issues now are :
 
 - The keyboard slightly bend up !!
 - Some of the keys easily pop out
 - Hardisk performance is too slow that i cant run more than 1 apps
 - CapsLock LED indicator reversed (it lights when in lowercase mode but lights off when in uppercase mode)
 
Visual as follow :
 
Link to picture
 
Link to picture
 
Moderator note; picture(s) totalling >50K converted to link(s) Forum Rules

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Dear Lenovo community, I would like to change the HDD of my Lenovo z500 with a SSD. Moreover, since I have problem with the OS (win 8.1) I intend to format the PC and reinstall it. My question is: after the substitution of the HDD and the install of the new OS will I still be able to use the hotkeys (pc brightness, volume etc.) of my keyboard or have I to install some additional software or set them in the BIOS? Moreover, have I to install lenovo energy management (to control the battery) and the intel hd graphics drivers? thanks for the attention

Answer:lenovo ideapad z500 hotkey

 
Hi mardix1982 , 
 
 
Welcome to the Community Forums. 
 
Would you still be able to boot to Windows on the original image ?
You may create a recovery image first that can be useful on the SSD change or even clone it after a factory restore (One Key recovery page 23) using the SSD software or other tools. 
 
Since there be no changes on the BIOS , hotkey features under configuration setting should stay enabled. 
All other drivers and power management tool such as Lenovo Energy Manager are available from the support site.  
 
You may also order purchasable Windows installer with drivers by calling technical support . 
 
Italian  1-997-51926 (Costo della chiamata: 11,88 centesimi di ? al minuto + IVA)
9:00 - 18:00 Monday - Friday
 
Related articles and discussion: 
Hotkey Features Integration for Windows 10 (32-bit, 64-bit), 8.1 (64-bit), 8 (64-bit), 7 (32-bit, 64...
Windows 8.1 on Z510 Fn+ Function keys doesnt work and I dont see any Lenovo to make them work again
Ideapad z500 brightness can't increase
 
Update us how it goes.
 
 
Regards
 

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Hi,I'm italian, sorry for my bad english.My Lenovo IdeaPad z500 has a problem. I have a router with 150mbps wifi n but my Lenovo is only able to connect at 65mbps (sometimes, for few seconds, at 72mbps). I'm so close to the router and there is nothing between me and it. I have full signal and there aren't other wifi that use my channel. I use WPA2 AES as criptation method. The problem is on my laptop because my father's laptop, an old Acer, is connected at 130mbps.I have no idea what to do, please help me.Thanks so much for future answer!

Answer:Wi-Fi N 65mbps only on Lenovo IdeaPad z500

hello there,as we've already discussed similar issues earlier, i suggest you to check the thread below first. if it doesn't work, you could just search the forum as " wireless n" and you will see few more threads that could help you to solve the problem.http://forums.lenovo.com/t5/IdeaPad-Y-and-U-series-Laptops/Y560-Wireless-n-mode-not-connecting/ta-p/...hope this helps.

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I've recently started experiencing issues with my Ideapad Z500. The warranty has expried, and so i cannot send it off to get repaired. I've replaced the laptop charger, with multiple different ones, all working, and yet it will still not charge. It will not turn on when plugged into the mains. I've attempted to remove the battery, and power through the mains, and yet it will still not power on. I've replaced the internal power jack (one which connects to the motherboard), and yet it will still not charge. There is no visible signs on the motherboard as to scorch marks where it could of shorted out.  From my point of view, everything is as it should be, but the laptop will just not power on at all. Any ideas on what can be done to get this working again?













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Answer:Lenovo Ideapad Z500 won't start

Welcome to the Lenovo Community !
 
Sorry to hear about the charging problem.  From what you have described and tried about the only thing left is to replace the motherboard.  The motherboard may have damage that isn't visible and without the proper testing equipment it would be difficult to locate.

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Hello Bit of a noob question here but I got this laptop a while ago when i didnt really know anythign about computers. since then, I have learend a bit (still no expert).  however every search of this model I search for even on this website claims this system should have a Nvidia GPU, Mine doesnt, or doesnt seem to have any trace of one, I only hadve HD4000  All I want to know is, am i doing soemthing wrong, or do I simple not have the GPU?  Model name 20221

Answer:Lenovo ideapad Z500 Touch

bigrumba wrote:Hello Bit of a noob question here but I got this laptop a while ago when i didnt really know anythign about computers. since then, I have learend a bit (still no expert).  however every search of this model I search for even on this website claims this system should have a Nvidia GPU, Mine doesnt, or doesnt seem to have any trace of one, I only hadve HD4000  All I want to know is, am i doing soemthing wrong, or do I simple not have the GPU?  Model name 20221Go to bios and examine the settings for the Graphics. Select optimus or similar statement. See picture. 

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I have a problem with my ideaPad Lenovo Z500 .I tried to connect it to my tv (LG smart tv) by an HDMI cable, but , it didn't work so I tried to connect it again to another TV(Samsung smart tv)  but it didn't work.I have the latest version of Windows(Windows 8.1).I also pressed Win+p to extend my screen to the connected TV but nothing happened , my tv says "no signal".When I connect the HDMI cable to my computer it become black for few seconds and then it returns to work normally .Please i need help . Thanks. 

Answer:NEED HELP LENOVO Z500 ideaPad HDMI TV

unfortunately hdmi of ideapad z500 support until 1080p res. Nvidia 740m support uhd but hdmi is the intel graphic card... sorry for bad english

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hello friend i have a laptop lenovo ideapad z500 series,I installed an internal hd traditional very slow and I would like to replace with a Samsung SSD 850 Series 500GB evo fromI have some questions for you1) the first thing you think and 'compatible in size?a friend of mine told me that there looks SSD 2.5-inch low-and high-profile and your SSD and may be inconsistent when it is high profile.I would never ever let me take apart and then I prove incompatible.2) it is compatible as I hope with all my strength I am 'knock on wooddo you think you will void your warranty if you do disassemble ??3) I live in Milan and I was planning to take it to a shop of Chinese in Chinatown the operation of simple replacement should cost between 10 and 20 euro although talking to their engineers have told me that they do not know ....there will 'be trusted ??I wanted to do it but then when I saw the video on youtube I said let fe 'and a casinoaside from the joke I was thinking well to take him to a service center lenovo maybe take a little, and I make them work.experiences that you have ??know someone in Milan or Milan hinterland able to do this' cause has already done on your laptop ??4) Now we talk about the migration of data and the operating system keep in mind that initially when I bought was on windows 8 then I upgraded to Windows 8.1, and more free time I would definitely installarci Windows 10 as an upgrade from the 8.1 even though the maximum It would be to installarci Windows 10 ... Read more

Answer:chang ssd in my lenovo ideapad z500 help my please thanks a lot

sorry about my bad english

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I recently had a problem with my Lenovo Ideapad Z500. I've only had it for around a month, and it's been working fine. But today I turned it on and It restarted my laptop as Windows experienced an error, now everytime i try to boot my laptop up, it takes a while to boot and in the end doesn't boot, and goes to scanning and repairing (C: and get's stuck on 2 % after like two hours. This is ridiculous, I paid over ú500 for my laptop, and it's doing this already? Can't believe it! Why do I do? 

Answer:Cannot boot my Lenovo Ideapad z500

Power down your laptop then press the NOVO button. Select System Recovery to return the system to factory default. After restoration remove McAfee and enable Windows Defender thereafter.

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i just want to ask if how much the price of z500 i7 today? 

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Hello, i want to ask if this temperature is OK for this Notebook when i'm playing game TERA on full graphics and should i low the graphics if this is too high temperature ? I am just afraid to not burn this machine in few days if keep it so hot. 

Answer:Lenovo ideaPad z500 temperature

Dear LightningBG
 
Welcome in lenovo community
 
We can confirm that there is not issue related to the temperature from this screen shot . 
 
Thanks
Alaa





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Good evening, I have a problem with my screen.He's dark, but I carry f11 and f12 brightness does not increase or lowers.I do not know what goescan you help me?use windows 8













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Answer:lenovo ideapad z500 W8 screen

I usually access the battery option either in the taskbar or control panel. At the bottom there is a slider to adjust the screen brightness. Give it a try.

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Hi, turned my laptop on this morning and noticed a few keys on the keyboard are not working.  The keys not working are:-q, w, e, r, u, i, o & p. Any help to restore these keys please...

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I have no idea what just happened here. I was upstairs using my laptop. I unplugged it and closed it to bring it downstairs. When I got downstairs I plugged it back in and tried to turn it on. Nothing. I then realized the charger light indicator wasn't on either. This is all really odd because it was definitely charging a few minutes before this.Does anyone have any idea what might have just happened here?!

Answer:Ideapad z710 - Laptop and charger simultaneously stopped working

Sorry I don't know how to edit the original post. The only thing I installed today was office 365. Also when you close the laptop it sleeps but there are no lights on on the laptop indicating that it's in sleep mode.This is all so overwhelming as it is the computer I use for contract work so any help would be appreciated.

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Hi,  I bought new z500 ideapad and funkcion buttons f11,f12 are not working  to adjust brightness. I reinstall both Nvidia and intel drivers, also uninstall/install power management but useless.  Function keys are working only when OS Windows 7 is starting, when OS is running fukction keys are without response. I also change register key , changed from value 1 to 0, also useless. Any other help or advice? Thank you













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Answer:Lenovo ideapad z500 brightness adjustment

hi shockwave3,
 
Can you try to apply the fix by s_roland on this thread (see page 2):
 
http://forums.lenovo.com/t5/IdeaPad-Y-U-V-Z-and-P-series/Ideapad-z500-brightness-can-t-increase/td-p....
 
The solution was to:1. Clean install Windows 72. After installing Windows, install the Intel Chipset Driver and reboot.3. Install Lenovo Energy Management and reboot.
4. Install Intel Video Drive for Windows 7 64bit and reboot.
5. Pressing Fn+ F11/F12 to toggle the brightness should now work.
 
Hope this helps 

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Hello Guys,recently bought Lenovo IdeaPad Z500.Although I am not a big fan of Windows 8, but I install it and now I use it.Everything is Ok. I noticed only one problem and it is with WiFi.As I start to download a film from torrent it won't download at the maximum speed my connection allows. I've tried to download the same movie with my other laptop and everything is OK. The difference is in the range of 800 - 1000 Kb/sec.I do not know whether this is a manufacturing defect or just something with WiFi card and/or driver's.Please help me.  Greetings.

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I have a lenovo ideapad Z500 which has 3rd gen core i7-3632QM and 8GD DDR3 RAM. I just installed black ops game, i could notice that there was huge lagging on the screen and things were very slow. My laptop was running with AC adapter. In the task manager, the speed shown is just 1.17GHz.What is actually causing lag? The laptop came with Nvidia GT740M 2GB DDR3 graphics card. I ran the game with high performance graphic processor (GT740M), but still the game lags. Is there anything i must check out with the turbo boost? The processor has a speed of 2.2GHz and can turbo boost upto 3.2GHz. Please help me out. Thanks in advance!!

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The battery is dead. When i plug my charger in, the LED light doesn't show up and it doesn't charge. Since the battery is inside the laptop, i took it apart and removed the battery to test without but i get the same issue.Ive tested a couple of chargers but the other charger was a 19v when the laptop is 20v. Could use some help, thanks.

Answer:Lenovo Ideapad Z500 Battery Issue

Hi Joerichardsonx,
 
Welcome to Lenovo Community Forums!
 
Please check this link for a possible fix or a resolution,
 
https://forums.lenovo.com/t5/Lenovo-P-Y-and-Z-series/Ideapad-Z400-or-Z500-battery-will-not-charge-pl...
 
https://forums.lenovo.com/t5/Lenovo-P-Y-and-Z-series/Conservation-Mode-in-Lenovo-Energy-Manager-plug...
 
 
 
Hope this helps
Cheers!
 
 
 





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i have an ideapadz500 and i'm really happy with it, but sometimes even if i'm connected to the wifi, with full strength... the web page wont open. my wifi modem is working fine. i've tried restarting the laptop .. still it didnt work.please help.

Answer:Lenovo ideaPad z500 connectivity issue

have you just tried to reset modem/router?

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hi to all, i've an issue with my lenovo z500 with i7 8gb ram 1 tb hard disk and windows 8.1 .  Sometimes i miss my wifi connection and the only way to solve this is to reset wifi card.Moreover , very often the connection is very very slow , and I have to disconnect and reconnect my pc to the router This is really annoying and unacceptble issue for a notebook that i bought for 800 euro!! someone has another solution for this issue ???













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Answer:LENOVO IDEAPAD Z500 WIFI ISSUE

  Sometimes i miss my wifi connection and the only way to solve this is to reset wifi card.Moreover , very often the connection is very very slow , and I have to disconnect and reconnect my pc to the router This is really annoying and unacceptble issue for a notebook that i bought for 800 euro!! someone has another solution for this issue ???

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I recently tried to turn on my z500 after dropping it on the charging port whilst it was charging. However, after trying to turn it on it wouldnt start. I have tried the hard reset of pressing the button every 1 second 10 times and then holding the power button for 30 seconds.I have also replaced the charging cable inside the laptop and also used a spare charger.  Disconnecting the battery does not resolve the issue eitherWhen plugging in the charger, the battery light does not light up as well.Is there any solution to this? Thanks!

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Hello all, I have a Lenovo Ideapad Z500 taking long time to boot (almost 30 min) The computer is stuck with black screen during 30 min, before the lenovo logo appears and then it boots fine. Before logo, just a black screen and power looks good. The problem, the fans don't work and the computer gets very warm. Sometimes, because the high-temperatures, it automatically switches down, because temperatures, before seeing the lenovo logo. With lenovo diagnosis software I have checked all the hardware, and the tools says all hardware is ok. My os is Windows 10. Could you please, somebody help me to solve this problem? I'm afraid the heat of the start could harm my computer. Why this boot is taking so long before logo? Thank you in advance, ip

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I have an ideapad z500 which I'm happy for, but it annoys me that when 'm at my college I can't properly connect to the wi-fi the school has. When I connect, I'm on for usually about half an hour, but then I get the "limited connection" yellow triangle and I have to deactivate the networkcard before I can get a normal connectionOther times I simply just can't connect, it tries but it fails. When it does, I have to reboot the computer before it succeeds, and that's no good when you are working on a project.At home i have no problems, it works nicely.Also, if there are anybody who knows how to enable the WiDi on the z500, it would be greatly appreciated. I hope there are some of you tech savvy's who can help me out.  PS: My PC is running Win 8 with the Intel Centrino n2230, Intel 3rd. gen i7 (3632qm)













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Answer:Lenovo ideaPad z500 wi-fi connectivity issue

hi Angu_b,
 
If your school uses a cisco router, check this KB article from microsoft. You may also check this limited connectivity fix
 
For the Intel Wireless Display with a Netgear Push to TV Adapter, check this article on how to make the WiDi work on Windows 8.
 
 
Hope this helps.

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Hello  I'm new here so if i'm not posting this in the right place please correct me  Anyway , im here because i recently bought a new lenovo ideapad notebook Z500 , and just out of curiosity i want to know if the charger i got with it is the original one made for this computer , i mean is there a place where i can check with the serial number , id ... of both laptop and charger  Thanks for your time

Answer:Lenovo ideapad z500 charger authenticity

Hi Griwwi,
 
Welcome to Lenovo Community!
 
I understand your concern, but these are internal information and not available online for confirmation. Hence, I would suggest you to contact our Technical Support for further Assistance to get the regarding the concern.
 
Click here to open a link where you can select the country and get the exact contact support number. I?m sure they will be a great help.
 
Do post us back for further queries.
 
Best Regards
Shiva Kumar



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I AM FACING PROBLEM WHEN EVER I PLG IN HEADSET CONTINIOUSLY I RECEIVED MESSAGE 'YOU HAVE JUST PLUG IN AUDIO DEVICE IN PORT', EVEN WHEN I REMOVED HEADSET FROM PORT SAME MESSAGE APPEARS IN AUDIO MANGER

Answer:LENOVO IDEAPAD Z500 AUDIO DEVICE

Hi maq9882114,What's the OS that's ur using on your machine? Is it Win7,Win8 or Win8.1?Judging from your post it kinda look as if the components inside is not responding to the exit of the headphones. But that's just my guess. Have you actually tried reinstalling and installing audio drivers?

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I have incredimail on my z500 laptop.  I have downloaded 8.1 and since I struggle to receive my E mail via incredimail the stay in my windows mail.  It is constantly showing operation incomplete and will not let them through.  Could any of you genius out there help me please with what to do.Thankyou   It had been okay but now works very rarely.

Answer:Lenovo ideaPad z500 wi-fi connectivity issue

I assume you're using wifi? Which wireless adapter do you have?

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Hi,my problem is, my Lenovo is infected by Trojan, so I wanted to reinstall it with original Windows 7 disc.Next problem is that my dvd mechanic cannot read or load the install disc.I tried also usb boot but the same result, shows blach screen and nothing.. So I tried system recovery. It shows this: Boomgr missinghttp://shockwave3.rajce.idnes.cz/Bios#20150804_125037.jpg and Bios setup is strange: http://shockwave3.rajce.idnes.cz/Bios#20150804_120852.jpg and now http://shockwave3.rajce.idnes.cz/Bios#20150804_122140.jpg so I have no idea what to do next?? Will anybody help me please. Thx 













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Answer:Bios Problem, Lenovo Ideapad Z500

Problem was in wrong usb flash disc. Solved

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Hi, My laptop is Lenovo Ideapad Z500 touch. Do any of you know the process to get Windows 7 installed on this machine?Also, My laptop is very slow. It takes atlease 5 to 10 minutes to respond when I login. Please help me to speed up the same. I have disabled most startup applicatons. But still its very slow.  

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Dear all,My new Z500 ideadPad have some wifi connection problem. It connect but often drop off . My OS is windows 7 64 bits. I tried to turn off IP helper services but problem still occurs. There are another two laptops and other devices which use same connection but no problem. There is no IP conflict, I already check that.I updated with latest wifi driver lenovo website. I also turn off power saving features that can turn off wifi in device manager.Plz help meThanksZither

Answer:Lenovo ideaPad z500 wi-fi connectivity issue

hi zither,
 
If you have the Intel« Centrino« Wireless-N 2230 (wifi/bluetooth combo adapter), can you try to:
 
1. update your wireless driver below:
 
Intel« PROSet/Wireless Software and Drivers for Windows 8* (install this first)
Intel« PROSet/Wireless Bluetooth Software for Windows 8*
 
After updating the drivers, check if the wifi is now stable.
 
2. If same problem, press Winkey+R > type ncpa.cpl, On the list of connections, look for bluetooth and do a right click > disable and observe the wifi connection.
 
 
Let me know your findings,
neokenchi 

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HelloI recently upgraded my windows from version 8.1 to 10And I think it's not bad, but a bit later than 8.1 booting, it's getting much faster in Windows before.But now it's a little slowIt's not a problem in running programs, but I feel this laptop is not built for Windows 10. Will there be a problem?I feel a little pressure on the laptop hardware.Is it better to go back to the previous version?It's also important to add that all drivers are safe and fully installed without problems (even the brightness problem does not exist for me)

Answer:Lenovo Ideapad Z500 Win10 Performance

It's hard to tell, without knowing your laptop's specs. Could you share you CPU model, how much RAM do you have and what SSD/HDD model you use?

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