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Windows 8 wont start with error : 0xc000021a

Question: Windows 8 wont start with error : 0xc000021a

I own Dell laptop (windows 8 pro with media centre -- GENUNE , NO PIRATING,nothing cracked) which is hardly 3 years old.. it juat worked fine till yesterday evening.. i was playing saints row 4 and after closing that game noticed that the battery is about to get low to 10 %.. i just kept it in sleep mode to charge it later as the current was not there in home.. when i juat make it resume u juat got a blue screen saying "Your PC ran into a problem and needs to restart.We're collecting some info,and then we'll restart for u(100 % complete)" and iam stuck here with no change in screen in the meantime the area of the processor fan gets heated to such an extenct that we cant even able to touch it...

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Preferred Solution: Windows 8 wont start with error : 0xc000021a

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)

Answer: Windows 8 wont start with error : 0xc000021a

Try this:---http://www.regmender.com/how-to-fix-windows-8-error-0xc000021a.html

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Help!
 
I reboot my PC last week as the computer seemed not responding and I ended up like this:
 
First, it was a black screen with 'autochk program not found - skipping AUTOCHECK
 
Then, the blue screen appeared, revealing the error code 0xc000021a
 
The computer automatically restarted and directed me to the automatic repair screen. Choosing restart will cause the PC to repeat the error again.
 
I tried the method stated in http://appuals.com/best-fix-steps-fix-error-0xc000021a/ but it does not work.
 
I downloaded GTA V from steam on the day before the PC crashed and I ran it. This was the only program I download recently before the PC crash
 
Please Help.
 
James

Answer:Help! Windows 10 won't start. Error: 0xC000021A

Start with these free, bootable hardware diagnostics:  http://www.carrona.org/initdiag.html

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Using Windows 8.1 digital purchase, no CD.

This classic error just started happening yesterday. Had no problem with the pc in the morning, came home late and when I tried to turn it on it didnt got pass the error screen. All I remeber doing in the morning is an adobe flash update which I did not install, just dowloaded to install later. Then nothing else, I was using firefox and did nothing else.

Tried almost everything to solve it.
Every cmd command that is around.
Sfc scannow
Bcdedit into safe mode, with and without cmd, and bootmenu policy.

Pc just wont start in safe mode either.

Tried to restore to previous version, an error comes up saying it was not possible. Tried all three of the available dates.

Tried pressing F8 and starting safe mode from there and still no result.

None of the "repair" options work of course.

I can acsess the BIOS, on the gygabyte screen. Not sure what to chabge in there. Anyways, tried with "fast boot" and same error occurs.

The copy is a digital purchase, so no CD.

Any ideas? Appreciate it

Answer:Error 0xc000021A PC wont boot

Do you have any dump files under C:\Windows\Minidump ? If so, please copy them from that directory and upload them here. You should be able to copy them via command line if that's all you can access (if you're not sure how to do this, let me know and I can help) - either that, or you can burn a Linux LiveCD (such as Ubuntu or Mint), boot off of it, and use a GUI environment to copy them to an external storage device.

https://msdn.microsoft.com/en-us/lib...=vs.85%29.aspx
Try Last Known Good Config boot option.

When you ran SFC, did it find anything? Usually it will only repair stuff if you have a disc in the drive for it to reference.

Have you tried running a disk check? At the command prompt:
chkdsk c: /f /r

Seen somewhere that disabling Driver Signature Verification could also help: How to Disable Driver Signature Verification on 64-Bit Windows 8.1 (So That You Can Install Unsigned Drivers)

Failing those suggestions: https://support.microsoft.com/en-us/...?wa=wsignin1.0

As for not having a CD... Create installation media for Windows 8.1 - Windows Help

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my sister did force shut down to my PC while he was updating and now I have that error 0xc000021a I have tried safe mode ,autoreprair someone know how to solve it

Answer:Windows 8.1 0xc000021a error

What is the exact error message?
 
Can you boot into Windows at all?

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So it all started last night when i accidentally tripped on my power cord, unplugging it from tthe tower during the login screen. At first, I thought nothing of it, and I just restarted the computer. But unfortunately I was met with the BSOD with that error code. All of the online solutions I have encountered that don't involve removing all my files or using a windows 8 installation disk I have tried.
So then after the BSOD I restart and get to a screen saying automatic repair failed. I try to refresh the PC- no luck. I'm definitely not resetting my PC and losing all my files so I go into advanced options. Foolishly I have no backup USB or anything so I try a system restore. Nothing happens, same old BSOD. Then I try the various command console solutions i found in the advanced settings command prompt.All of them don't work and give me a reply saying that the image was not found or "drwtsn32.exe" was not found in the image specified or whatever. It is always prefaced with "x:\windows\system32", not C:\. I cannot start in safe mode and disabling driver signature enforcement also didn't work. Any help before i just buy a windows 8 installation disk would be greatly appreciated.

Answer:Windows 8 0xc000021a Error

I have an asus btw, so the uefi/bios is kind of weird.

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Yesterday I successfully installed Windows 10 as per Microsoft instructions only to find today an error message stating “Error 0xc000021a Terminate yes or no”. I clicked yes thinking this was the correct course of action, but unfortunately, I have not been able to connect to Windows since.
When starting my PC a message appears stating there has been a problem and will restart in a few moments. An automatic repair screen appears followed by a screen asking “Choose your keyboard layout”. This screen is frozen and I’m unable to use the mouse or touchscreen. I can proceed no further.
My PC affected is an HP Touch smart 310
Regards
George Briggs

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I tried different methods in this error like, refresh pc(can't refresh),system restore (can't restore), CMD - bootrec/fixboot, bootrec/scanos.....etc. and SFC/scannow(didn't work) , I tried the startup settings where you can see F1-F9, tried safe mode to disable driver signature options but it won't work, same error pops up in the startup (0xc000021a). I tried using the windows 8 installer- repair my computer option- but startup settings is not there. i can't go to safe mode. please help how to fix this error without losing my files. THANK YOU

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Asus S200E notebook, Win 8 Pro, UEFI.
I recently took in this laptop for my neighbor. The original idea was to scan and clean up the system. I set the laptop up in my office, ran an MSE full scan with no issues. Then ran a full Malwarebytes scan, which returned a few pups, which were removed.
After tending to other matters, I turned back to the laptop to find notification that there was a problem and windows had to restart. I ran another MWB scan only to have the system restart again. This time, the system tried to repair itself with automatic repair. No go. All reboots ended up back at the advanced startup options screen. No ability to restore the system image, no system restore. All I could get to was the cmd prompt.
Googling turned up all sorts of people with this issue (mostly older posts), but very few solutions.This fix got my system booted again by removing pending update operations.
Apparently, an MS update is the source of the problem. To further reinforce this, until I turned off automatic updating, it would happen again. I also disconnected the machine from my network to revoke its internet access.
So the machine is no longer having start issues, but I'm not sure which update it is. I have 17 pending optional updates, but those haven't installed, so I doubt they're an issue.
I checked update history and there are 29 failed updates. All are dated within the period that the laptop has been in my possession.
I think it would be quit tedious to hide each one individual... Read more

Answer:Stop Error 0xc000021a after windows updates

Microsoft pulled some botched updates after people got BSOD's. Specifically

KB 2982791, KB 2970228, KB 2975719, and KB 2975331

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As this is my first post, I did look for similar issues, but didn't find one.


I am by no means a computer expert, but have grown up around them, and have used them actively for the majority of my life, so I have a fair familiarity with them.

I recently completed my first PC build, and everything worked flawlessly. Windows 10 installed and ran fine, all my hardware was recognized without issue, and everything updated automatically upon startup. My goal was a strictly game-centric build, no overclocking or anything.

I come home today, and realize that my PC goes into the windows auto repair immediately, prompting me with an 0xc000021a error. My motherboard debug LCD was prompting me with b2 (short) 99 (short) a2 (long) my manual is very vague about it, but from what I have gleaned, it has to do with my peripherals, so I unplugged mouse and keyboard (supposedly 99 represents one or the other), no luck.

I initially tried to do a system reset, and it got to about 20% (both with and without saving personal files) and said that the process could not be completed, so I resorted to safe mode.I tried booting the computer in safe mode just to try to make some progress, and then upon rebooting to enter safe mode, it froze. I let it sit for several minutes before I manually reset the computer. Now it cycles between black screen, and MSI logo back and forth. I can enter BIOS, if I time it right. I can't get it to bring up the windows advanced options screen (to do system... Read more

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I need help with this error code every time I run my laptop i get this blue screen and I don't know what to do. I researched online and some said something about a DVD which I don't have so can anyone help please!?

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I have a g75vw Asus laptop which for the most part has worked fine. Late June the computer simply wouldn't boot into windows giving the error 0xc000021a next to the " " icon. This computer was originally using windows 7 but I upgraded soon after windows 8 was released in October. For about a week before the crashing, I had been using a ubuntu 12.04 live boot jump drive for learning python. It was after a linux boot that the computer crashed but I do not think the events are related. I had also installed connectify.me, a program that turns a laptops wi-fi adapter into a router which worked well for about a week before the crash. I have gone through all of the generic hoops including safe mode(s) system recovery using a usb flash drive, refresh, and the existent yet worthless self diagnosing tool. Microsoft was unable to help without a 100 dollar fee. 

Answer:Windows 8 doesn't boot. Error 0xc000021a

0xc000021a error usually means some issue with crucial system files, which could be actually caused by some bad hardware as well. I'd start with checking hard drive... Run hard drive diagnostics: http://www.bleepingcomputer.com/forums/topic28744.html/page__view__findpost__p__160520Make sure, you select tool, which is appropriate for the brand of your hard drive.Depending on the program, it'll create bootable floppy, or bootable CD.If downloaded file is of .iso type, use ImgBurn: http://www.imgburn.com/ to burn .iso file to a CD (select "Write image file to disc" option), and make the CD bootable.For Toshiba hard drives, see here: http://storage.toshiba.com/storage-services-support/warranty-support/software-utilities#diagnosticNote : If you do not know how to set your computer to boot from CD follow the steps here

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Asus S200E notebook, Win 8 Pro

I recently took in this laptop for my neighbor. The original idea was to scan and clean up the system. I set the laptop up in my office, ran an MSE full scan with no issues. Then ran a full Malwarebytes scan, which returned a few pups, which were removed.

After tending to other matters, I turned back to the laptop to find notification that there was a problem and windows had to restart. I ran another MWB scan only to have the system restart again. This time, the system tried to repair itself with automatic repair. No go. All reboots ended up back at the advanced startup options screen. No ability to restore the system image, no system restore. All I could get to was the cmd prompt.

Googling turned up all sorts of people with this issue (mostly older posts), but very few solutions.

This fix got my system booted again by removing pending update operations.

Apparently, an MS update is the source of the problem. To further reinforce this, until I turned off automatic updating, it would happen again. I also disconnected the machine from my network to revoke its internet access.

So the machine is no longer having start issues, but I'm not sure which update it is. I have 17 pending optional updates, but those haven't installed, so I doubt they're an issue.

I checked update history and there are 29 failed updates. All are dated within the period that the laptop has been in my possession.

I think it would be quit tedious to hide each one individ... Read more

Answer:Stop Error 0xc000021a after windows updates

Just in case it helps, here's a list of the failed updates. Again, using DISM to remove pending updates got me back into windows. Turning off Auto Update prevented reoccurrences:

Failed updates part 1:

Failed updates part 2:

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Hi All..

I was reviewing my windows updates and saw two optional updates that were pending. First one was for MS office and it went through fine. Second one was some update to AMD vision control center. During that update screen flashed couple of times and went for re-start. After that I am unable to get into the system. I tried safe mode/debugging/low resolution mode etc.. But all resulted in the same blue screen with the 0xc000021a error message.

I am able to go only to command prompt. Nothing else (fortunately I am able to backup my photos by connecting external hard drive and using command prompt). I checked the SRT log file but it doesn't say any issue. All passed.

I tried refresh PC but it came back and said "There was a problem refreshing your PC. No changes made".

I tried using win ISO image bootable flash drive. It couldn't get through me in (I just tried with PC repair option when I booted with ISO image).

Is there a way I can get over it without re-installing?

Thanks in advance...

Krishnan V

Answer:Windows 8.1 - Error 0XC000021A after optional updates

try.....
STEP 1: Enter cmd
STEP 2: Now in the Command prompt just type System Root\System32\Drwtsn32.exe -I?. This process will register the Dr.Watson as the default system debugger which has to be -> Press Enter.
STEP 3: Again type System Root\System32\Drwtsn32.exe and then in the window choose the option which are Append to existing log file, Create crash dump and Visual Notification.
STEP 4: After setting it up restart the computer by pressing F8 in the startup and select Last known good configuration.
STEP 5: Once it got booted up, again restart the system in the normal and now try to look at your optional updates to make sure not to install whatever may have broken it before.

If this does not work then you may have to reinstall.

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I booted my backup PC with Windows 10 Preview on it after seeing the availability of build 10041 announced. The update was there along with a lot of other invalid updates. I boot up WIN10 at at least every other day to see what's new. So I was surprised see so many of these other updates. Many of them were for Intel HD 4600 graphics and ASUS Bluetooth hardware that would be imbedded on the MB. But my Win10 PC is AMD based and has AMD Radeon 3300 on-board graphics and no on-board Bluetooth. The strange thing is that those updates that cause the error are appropriate for my other main PC which is ASUS Z97-PRO and Intel i-469K based with Intel on-board HD4600 graphics... and ASUS on-board Bluetooth. It's spooky but it is as if windows update is confusing its search with my other Windows 7 PC. In WIN10 9926 Windows Update you can't decline an update that the system finds for you.

The system suddenly does a restart and then it can't find the C: drive. I have to power off the power supply for 10 sec and restart to get back to being able to see the SATA1 drive. I had to work through three cycles of those invalid updates and on the last I got the final 21a error code... after that on the next Win10 boot the build 10041 started to install normally.

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Today, I've been racking my brain trying to figure out how to recover from a problem with winlogon.exe which caused a "Windows logon process terminated" error with codes 0xc00021a and 0xc000034.

I found this article and it helped but didn't solve the problem. I thought I was faced with having to run a repair of the Windows installation, if not re-install.

That is until I decided to scan winlogon.exe using one of the online scanning services, like Jotti or Virus Total, to see if winlogon.exe had been infected. That's when I discovered the file was MISSING from \windows\system32. A Google search on a missing winlogon.exe file turned up this thread which provided the solution I needed!!!!

Many thanks to "coderitr" for your post! Copying winlogon.exe from \windows\servicepackfiles to \windows\system32 solved the problem beautifully!

Thanks!!!!!

Peace...
 

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Not really tech savy so any help is appreciated...
Receiving the error code upon start up and unable to access normal functions.

Answer:Windows 8 Issue: Error 0xc000021a: Dell Inspirion N4111

By "unable to access normal functions" do you mean you can't boot into Windows?

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had one last week that was a little different and it just magically disappeared (I'm building a new computer as soon as this semester ends if this computer will last that long).

I have MOST everything backed up on an external hard drive, but when i had tried to copy the my documents folder, it kept giving me an error, and I don't remember if I copied any of it over or not. The programs are all backed up, but AFAIK any documents I had are still on there, and I'd REALLY REALLY like to make a clean sweep through the computer and get as much copied over as possible.

It's windows xp home with SP3. It started after running an AVG scan overnight and the computer went on standby during the scan. My mom tried to wake the computer up and it froze and when i rebooted it (hit the power button once and it gave me the option to shut down, restart or go to standby like it would if i had gone to the start menu and done it) it gave me a BSOD (process1_initialization_failed), and i tried again and it gave me a different BSOD (the one im posting about).

I have a recovery console.ISO on a CD that I found off of these forums and it works, but I DO NOT have the windows XP CD. It's a Dell dimension 4600 (from late 2003 hehe).

I'd rather not have to wipe the HD or buy a new one because I don't want to spend money on this computer...If I can fix it with recovery console or by getting a windows cd from someone (if i can find one) that would be ideal.

please tell... Read more

Answer:Solved: BSOD 0xc000021a {fatal system error} windows xp home

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Toshiba Satellite 1405-s105 running windows xp sp 1. Whenever I turn my laptop on, I get an error message saying that some files are missing or corrupted and it says the file is name "Windows\system32\config\system\" I decided to just reformat my harddrive with the Toshiba recovery disk, so upon reboot I hold the C button to boot the cdrom first. I select to erase all data and reformat but my computer just shuts off and reboots back to the same recovery screen. WHAT IS WRONG???

I think it might be a hardrive problem. If so, what kind of harddrive should I be looking for to replace ??? The specs on my current hard drive are as follows:

30GB hard disk drives; Enhanced IDE (ATA-5); 9.7mm height, 0.2 lbs, 14.3ms average acces time (read/write), 3ms track to track seek time (read/write), supports PIO mode4, Ultra DMA mode5, Multiword DMA mode2, service removable

IF ANYONE CAN HELP, ill give you a GMAIL ACCOUNT!! HAHA
 

Answer:Windows XP Error, Wont Start

Are you doing a [quick] NTFS Format or FAT32.. maybe go for quick if you havent tried it yet.. Try repairing it first, if it doesnt shut off repair it. then do a clean sweep next time around.. Also make sure your fan is running.. Hardware failure could cause ur comp to restart evertime too.. by getting to hot. **70 Cel** i think is the shut down Point on most computers
 

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dell pci.sys i used my reinstall program cd to reinstall but windows wont start up, only says pci sys error

Answer:windows wont start up, pci.sys error

Pci.sys Error When Starting Windowshttp://support.microsoft.com/kb/330181http://support.microsoft.com/kb/319136

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i left my pc running today and when i returned i had the following message on screen.

" Windows could not start because the following file is missing or corrupt:"
" \windows\system\config\system "

you can attempt to repair this file by starting windows setup.

i know that i can replace the file using the repair on the original windows cd, but i just cannot remember how to perform the actual procedure.

Any help would be greatly appreciated......
 

Answer:windows wont start error mesage please help

Howdy,

Do you mean Repair Install or getting into the Recovery console?
 

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Don't know what this is all about but any help would be great. ty in advance.

Answer:Windows Defender wont start error 577

These types of errors on Windows Defender 8/10 are typically the result of having a third-party anti-virus installed or failure to remove it properly (completely).

Windows 8/10 integrates a more robust version of Windows Defender[/url] (and uses that name) for its anti-virus and anti-malware protection.

Since Windows 8/10 Defender includes anti-virus protection, it typically is disabled by the installation of a third-party anti-virus program. If a trial anti-virus (i.e. McAfee, Norton, etc) came preinstalled on your computer or you installed one, it most likely turned Windows 8 Defender off (disabled) to avoid conflicts. Windows 8 Defender will remain disabled until that anti-virus software has been completely uninstalled. In some cases, you may need to download and run the anti-virus vendor's clean up tool to remove any remaining remnants.Replacing your Anti-virus - List of Antivirus Uninstallers and Removal ToolsMicrosoft Wiki: List of anti-malware product removal tools by Stephen Boots, MVP

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When I switch on my computer the following message appears
Windows could not start because the following file is missing or corrupt:
<windowsroot>\system32\ntoskrnl.exe.
please reinstall a copy of the above file.

can I do this without completly reinstalling windowsXP
thanks
 

Answer:windows wont start error message

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my computer had been doing a chdsk on the c hdd, and then had been interrupted by a short power failure, and i had to put the hdd in another computer to finish the process, after that it worked, the next day i boot it up, and get a message saying the a driver was trying to use too much memory and windows had to be shut down, i fixed that in safe mode. but now i have a different error the next day it says that windows has detected and error and has been shut down to prevent damage to your computer. the file that caused this is RDR_FILE_SYSTEM, and it gives no reason as to why its causing this, but it boots all the way, and says loading settings, and profile, and then goes to this blue screen, and does a full memory dump, and does chdsk every time i boot. it would not be so bad but i cant even boot safe mode, and i have no os restore disks, and cant really do anything. is it time to buy xp, and reinstall? or is there a solution?
 

Answer:windows wont start, error messages.

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Hi guys. I have just experienced a New thing in windows 10. I restarted my laptop, and windows wont start...it gives me the 0xc00000b error...and i cant enter windows by ani means...any ideal what that might be?

Answer:Windows wont start. Error 0xc00000b on startup

Hi CuriousOne,

Do you have access to the troubleshooting options?
If you do, open command prompt in advanced options and type "start msconfig" (without quote)
Do you see the tab "Boot"?
If so, go to the tab and check safe mode, click apply and click ok, reboot.

See if you can boot into safe mode.

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Hey I have a

Notebook Model : HP Pavilion dv4 Notebook PC
Product Number: FS086UA#ABA
System board iD: 30fb
Processor: AMD TURION X2 Ultra Dual Core Mobile ZM-82
Bios Version: F.22
with Factory Installed OS: Vista

A couple Days ago while browsing and chatting my computer froze up and just shut down.

My computer has done this before so i do frequent virus checks, but don't seem to have ever had anything too serious.

When I tried to start my computer up again I recieve this message

"Boot Disk Failure"

I cannot get past the loading windows screen.

I am actually out of the country for the next week or so, so i Can't head right

over to Best buy

This is a used computer and i don't have the system DISC anymore,

I have alot of music (work) and files that I need on this computer.

I already tried checking to see if there is anything in the disc or floppy drive,

Pressing ESC as my computer starts up leads me to a menu, system info, diagnostics, bios system, boot disk options, and system restore, and from there i can press f8 for even more controls... I'm hoping Ill be able to use these options to save my computer

The system restore options does nothing at all, begins loading up windows, then just brings me to a black screen

I'm willing to try and listen to anything...
 

Answer:BOOT DISK ERROR! windows wont start

i would find a working PC with Internet, cd writer and a spare CD-R or RW
and download the ISO
ubuntu
www.ubuntu.com
create a bootable CD from the ISO
Now put that onto the HP Machine and boot it up (DO NOT INSTALL) run from the CD
see if you can see the harddrive - if so - you should be able to copy all your music and files off onto a USB harddrive

That will also show if its a harddrive or PC issue
 

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Hi, so I had a feeling that my laptop (HP gaming ak030nd) had some viruses, so I installed AVG antivirus.It told me I had to delete some stuff, so I did, and suddenly some programs connecting to the network had some problems.So I decided to reset my laptop back to factory settings, and that took around 5 hours.However, now my laptop shows me 0xc000021a error everytime I start my laptop.It's a infinite loop of "HP logo" - "0xc000021a", and I've already tried installing a microsoft windows 10 repair program on my USB and plugging it in my ak030nd, but the same thing still happens: "HP logo" - "0xc000021a".I've read that I should go into the bios to let it recognise my USB, but I can't enter the BIOS either.I've already tried escape (spam and holding in), F1-F12, INS, delete, pretty much every button on the top of my keyboard.What can I still do in order to fix my laptop?Thank you

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Hi,
Yesterday during working in  Word, my Dell Inspiron 5737 suffered an error and my laptop started automatic fix and also after the restart it updated my windows (win 10). Problem is that my windows wont start anymore. I only get black screen with cursor after the Dell logo and occasionally "Choose an option" menu. I cant start with safe mode either since I get black screen then also. Any attempts to recover/reset my windows with files or use dell system recovery has failed. My only concern currently is to retrieve my Word file.
Thanks

Answer:Dell Inspiron 5737 wont start after windows (win 10) attempt to fix an error

Hi MISTEED,
Restart the system and press f2 key on startup to enter BIOS - check if the HDD is detected in BIOS.
Restart the system and press f12 key on startup - choose diagnostics. Let it run the diags and if you encounter any errors - make a note of the complete error and report the same to us. These are onboard diagnostics and they might possible pick some error if the hardware is not functional. Also, run an extended / thorough tests on the HDD and memory to check for any possible errors. 
If there are no errors on the diagnostics and the HDD is detected, then your might need to repair the OS or reinstall the OS.
Go to the recovery options and try the bootrec commands listed in this article - http://dell.to/2n1ptvI
Try loading a clean image using DISM commands listed in this article - http://bit.ly/2mfaHTn
If nothing works, then reinstall the OS or perform a factory restore - http://dell.to/1XZvpiw
To recover your word files, if you know the location, then go to recovery options and command prompt - type in "Notepad" -> enter -> select file -> open -> choose all file types -> navigate to the location and copy the file to an external HDD. 
If the HDD has errors and you are unable to repair the OS, then get a HDD enclosure - http://amzn.to/2g8XwP9 -  and connect it to a working system as an external HDD and copy any available files.
If there is no warranty, then you could contact our team to get a quote ... Read more

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Hi,

I have a Dell Inspiron 530 with Windows XP.

I was doing a google search for (don't laugh) the cost of a veggie tray at costco. Found an inncent looking link, clicked on it, and was sent to a weird page. Exited the page and right away my AVG (free version) started warning me that a threat was detected. I told AVG to remove the threat, and AVG said something about "white listed - cannot remove file, attached to system file". I panicked and shut down the computer. AVG is the only virus software I use, and I occasionally do a scan/sweep with ad-aware (free version).

Now, when I try to reboot, I get the windows screen, then the blue screen with "Stop: C000021a fatal system error blablabla the system has shut down".

I have the original CD/software for the operating system. I also have an external hard drive that backs up all my computer files via mimeo (computer tech set it up for us, thank goodness!!). The last back up was done before the bug hit. I turned the power off on the external drive for now, as I don't know if the bug will hit it as well.

What steps do I take next? I think I need to re-load windows from the disks, but that sounds scary, I'm afraid I'll ruin something. And will that remove the bug that caused all this? will I need to search for malware before I can trust my computer (or is this a virus)? Then how do I re-load all my files from the external drive to the computer (copy and paste??).

T... Read more

Answer:Fatal System Error blue screen, windows wont' start up

Greetings, amandajsmom.

Can you boot into Safe Mode? If you can, then do so and run a full AVG scan while disconnected from the internet. Reboot once the scan and any quarantine/cleaning process finishes, and see if your symptoms change.
 

33 more replies
Relevance 56.58%

Somebody Please help. I have been trying to get my windows firewall working and have spent hours searching forums. I came across a thread that describes exactly what is happening with my machine. Windows Firewall Authorization Driver - not present, not working, etc. I really dont want to format this machine. I have gotten as far as running 317 security check

Results of screen317's Security Check version 0.99.24
Windows 7 x64 (UAC is disabled!)
Internet Explorer 9
``````````````````````````````
Antivirus/Firewall Check:
Windows Security Center service is not running! This report may not be accurate!
McAfee Security Scan Plus
WMI entry may not exist for antivirus; attempting automatic update.
```````````````````````````````
Anti-malware/Other Utilities Check:
Java(TM) 6 Update 31
Mozilla Firefox (x86 en-US..)
[b]````````````````````````````````
Process Check:

Answer:Windows Firewall Service wont start error 1068 win secur svc missing

Jremmie,
First get that junk off of your computer!

Then:
1. Install MSE (link in my signature and use only that link!)

2. 2nd run WDO (once again link in my signature).

After doing those two things are posting the zip file that I'm going to request, come back. I will answer no questions until these two tasks have been complested.

HOW TO USE WINDOWS DEFENDER OFFLINE ON A USB STICK
Windows Defender Offline
? is a free standalone, bootable malware and virus remover from Microsoft.
? performs an offline scan of an infected PC to remove viruses, rootkits and other advanced malware.

Download Windows Defender Offline (about 764 kB)

You will have the choice of downloading the 32bit version (x86) or the 64 bit version (x64).
The link will help you determine whether you are running a 32 bit version or 64 bit version of Windows

NOTE!! You can download and prepare a 32 bit version using a 64 bit version of Windows
NOTE!! You can download and prepare a 64 bit version using a 32bit version of Windows.

You run the 32 bit version on a 32 bit version of Windows.
You run the 64 bit version on a 64 bit version of Windows.

The 32 bit download file name is: mssstool32.exe
The 64 bit download file name is: mssstool64.exe

For the curious, this program was originally name Microsoft Standalone System Sweeper.


INSTALLATION:
You will need an Internet Connection.
Insert 512 mB (Microsoft’s 256 mB is no longer a... Read more

1 more replies
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hello,
first of all thanks for your time, i've done countless research into the subject (which i will explain in a moment) and this is sort of a last resort. i think my computer might just be screwed, but maybe you guys at techguy are super computer magicians. here we go!

So i've had my acer aspire one AOA110 for about 4 years now, just dug it out of the closet and wanted to use it for some recording as i have a mac that wont work with the software i'm using.
It was working when i first whipped it out, besides being incredibly slow, so i decided to try and free up some memory, i deleted pretty much every file that was in one of my folders. not entirely sure which one, may have been My Computer or whatever.
i might have either deleted a primary driver, or i could have removed the power supply on accident while it was running, but either way the computer will now not start up correctly, and no matter what i do it will give me the same lsass.exe error "insufficient systems resources exist to complete API"
I cannot enter safe mode, or any other mode. even if i reset the boot menu or whatever (not to knowledgeable of booting) i get the same error. i have occasionally got an Operation Failed error after trying safe mode, but i still cannot get on to windows.
I am also asked by the system if i want to run a disk check because of a C: FAT32 problem. Something to do with disk consistency but i had this issue before the lsass problem.

in all of the articles ... Read more

Answer:Last Resort! Acer lsass.exe error, wont start windows, insufficient resources

9 more replies
Relevance 56.17%

Used WhoCrashed






Quote:
On Mon 1/1/2007 5:40:52 AM GMT your computer crashed
crash dump file: C:\Windows\Minidump\010107-22198-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x7CC40)
Bugcheck code: 0xC000021A (0xFFFFF8A00014D270, 0x0, 0xFFFFFFFFC0000001, 0x1005B8)
Error: STATUS_SYSTEM_PROCESS_TERMINATED
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft? Windows? Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This means that an error has occurred in a crucial user-mode subsystem.
There is a possibility this problem was caused by a virus or other malware.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time.
On Mon 1/1/2007 5:40:52 AM GMT your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: ntkrnlmp.exe (nt!KeBugCheckEx+0x0)
Bugcheck code: 0xC000021A (0xFFFFF8A00014D270, 0x0, 0xFFFFFFFFC0000001, 0x1005B8)
Error: STATUS_SYSTEM_PROCESS_TERMINATED
Bug check description: This means that an error has occurred in a crucial user-mode subsystem.
There is a possibility this problem was caused by a virus or other malware.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time.



Tried System Health and got an error.





Quote: ... Read more

Answer:BSOD (0xC000021A) on Start Up. Works in Safe Mode.

Quote:
System Boot Time: 1/1/2007, 12:42:17 AM


Please ensure that the date and time is set correctly in your BIOS
Please check your CMOS battery to ensure that it hasn't failed
This can cause strange errors in your system until it's fixed.

There are quite a few problem devices listed in MSINFO32:





Quote:
sptd ROOT\LEGACY_SPTD\0000 This device is not present, is not working properly, or does not have all its drivers installed.

Unknown Device USB\VID_0000&PID_0000\5&61DE3D3&0&9 43

Consumer IR Devices ROOT\SYSTEM\0001 This device is not working properly because Windows cannot load the drivers required for this device.

eHome Infrared Receiver (USBCIR) USB\VID_147A&PID_E018\000013FF This device is not working properly because Windows cannot load the drivers required for this device.

Security Processor Loader Driver ROOT\LEGACY_SPLDR\0000 This device is not present, is not working properly, or does not have all its drivers installed.

WAN Miniport (IKEv2) ROOT\MS_AGILEVPNMINIPORT\0000 This device is disabled.


The first item (sptd) is a troublesome component of Daemon Tools/Alcohol 52% software. PLease uninstall the program, then use this free tool to ensure that the troublesome sptd.sys driver is completely removed from your system: DuplexSecure - FAQ - Remove 64 bit sptd.sys DuplexSecure - FAQ - Remove 64 bit sptd.sys

The next item (unknown USB device) will have to be ... Read more

6 more replies
Relevance 55.35%

I recently updated my PC to windows 10. It worked fine for a couple of weeks, but then it stopped booting. I started it regularly, and it showed the HP logo with the spinning circle, but then it just loaded into a flashing grey and black screen. Booting it in safe mode only got me a blue screen error, with the 0xc000021a error. I've looked pretty much everywhere, and I can't find a fix that works. Sfc scans stop at 100% verification and say "Windows resource protection could not perform the requested operation." I tried "CHKDSK C: /R, but it found no errors. Any other fixes seemed to require launching windows for downloads / file access, and I can't appear to do that. Any help would be much appreciated, so thank you to anyone who replies!

More replies
Relevance 55.35%
Question: 0xc000021a error

I was using my computer everyday till about a week ago.  I woke up to find my computer turned off.  Maybe a power outage in the middle of the night.  I hit the power button and it went to the loading screen with the rotating icon at the bottom of the screen.Since then i have tried almost all ideals i could find on the web.  I can not download or go into files as i can not load windows to do so.  i cant even get into safe mode unless you have a way that works.  I have alot of information on my computer and would like to keep it.

More replies
Relevance 55.35%
Question: Error: 0xc000021a

Please assist with error on blue screen 0xc000021a it keeps going to the diagnosing and restart. What do I do to fix this and work as normal? Please help

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Relevance 55.35%
Question: Error 0xc000021a

Dear BC,
 
My system is windows 8.1, notebook is asus k55a, 4GB RAM.
 
I had some problem in that notebook:
 
When i turn it on after metro style display got blue color with that ,,Error 0xc000021a" title.
 
After i turn it of manually and after it booted fine.
 
what happened, why it had such error first?
 
Please need ur advises.
 
Thanks in advanced.

Answer:Error 0xc000021a

Sometimes BSODs just happen. As long as the fault isn't chronic there is no worry.

3 more replies
Relevance 55.35%
Question: Error 0xc000021a

Hi,

My brother turned on is computer and got this code 0xc000021a , I wondered if anybody can help please.

He tells me that he has tried all different options but nothing works.

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Relevance 54.94%

hello everybody, suddenly today when i tried to boot my pc pc i faced the "0xC000021A" error. I have tried a lot of things such as safe mode, windows auto repair and "bootrec /fixmbr" & "bootrec /fixboot" commands but nothing worked...I am desperate... Thanks in advance for your help

Answer:Windows 8.1 pro "0xC000021A" error at boot

This page seems to have the most useful info:
Windows 8 Pro cannot boot - Error 0xC000021a - Microsoft Community

The post with heading: AmirOveisi replied on January 12, 2013

seems to have a fix that didn't require a Windows install. I'm not sure what he's referring to Must be in the boot option screen.

5 more replies
Relevance 54.53%

I kept my computer on over night and I accidentally hit the print screen button. I have a special program called 'Greenshot' so it overlays the screen with a grid region selector and lets you drag and save. I didn't drag and save so I left it like that over night.

As soon as I woke the computer up it froze the entire screen nothing could be down. Also a message pop up about failed nvidia drivers. I decided to just force reset my computer since their was nothing I could do.

Boot it up and got all the way to the logo and loading screen. A few seconds after I BSOD with the error 0xc000021a.

Reset the computer and the auto repair screen came up. I won't let me reinstall windows w/ keeping personal files, safe mode doesn't help nor does the force drivers option, I have no idea if windows have "Boot from last known boot" or have it verity all system64 files like windows 7. Nothing work in the repair menu but the command prompt which is label X Drive instead of C drive by default.

I heard windows 10 likes to secretly update bios so I don't know it that could be the problem. Anyways I have had boot loops in the past where if I plug too many usb devices in the back IO panel the computer will just boot loop.

Answer:BSOD error 0xc000021a

Hi Zersuit,

Welcome to the 10forums.

As you are unable to boot proper into the system, please try the bootable tests from Hardware Diagnostics

9 more replies
Relevance 54.53%

sfcdetails.txt
dism.log
DESKTOP-T1C520B-Tue_08_01_2017_104958_15.zip

Hi,
I have been struggling with error 0xc000021a for a while now and can not find a way to fix the issue. I tried using sfc /scannow, but all I get is a message saying:

Windows Resource Protection found corrupt files but was unable to fix someof them. Details are included in the CBS.Log windir\Logs\CBS\CBS.log. Forexample C:\Windows\Logs\CBS\CBS.log. Note that logging is currently notsupported in offline servicing scenarios.

the sfcdetails is attached.

I also tried using dism /online /cleanup-image /restorehealth , but get Error: 3017 when at around 75% during the process.

dism log file is attached as well

I tried resetting my laptop, but get Error: There was a problem resetting your pc

The only way I have found to get past error 0xc000021a is to disable driver signature enforcement, but this is only a temporary solution. Every time I restart or reboot my pc it will give me the error which is really annoying. I have went through the repair my computer scans many times and every time it will say that it couldn't repair the pc. The hardware scans never find any issues as well.

Answer:BSOD, error 0xc000021a

Attention:

Before posting a BSOD thread, please read the instructions here: Blue Screen of Death (BSOD) Posting Instructions

If you need to add new information, please make a new post in your initial BSOD thread. Please do not make an extra new thread.

more replies
Relevance 54.53%

My Lenovo keeps going around in a circle of issues. Only over 12 months. I've tried everything but I still get the same error.  

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Relevance 54.53%

My computer type is thinkpad x240NOw, my computer existed the error 0xc000021a, and i cannot go any mode such as recover mode, safe mode. I don't know what should i do. Please, anyone helps me or gives suggestions for this situation.      

Answer:Please help about the computer error 0xc000021a

What operating system?  First thing, I would run built-in diagnostics.  (hit F10 at start-up)

2 more replies
Relevance 54.53%

sfcdetails.txt
dism.log

Hi,
I have been struggling with error 0xc000021a for a while now and can not find a way to fix the issue. I tried using sfc /scannow, but all I get is a message saying:

Windows Resource Protection found corrupt files but was unable to fix someof them. Details are included in the CBS.Log windir\Logs\CBS\CBS.log. Forexample C:\Windows\Logs\CBS\CBS.log. Note that logging is currently notsupported in offline servicing scenarios.

the sfcdetails is attached.

I also tried using dism /online /cleanup-image /restorehealth , but get Error: 3017 when at around 75% during the process.

dism log file is attached as well

I tried resetting my laptop, but get Error: There was a problem resetting your pc

The only way I have found to get past error 0xc000021a is to disable driver signature enforcement, but this is only a temporary solution. Every time I restart or reboot my pc it will give me the error which is really annoying. I have went through the repair my computer scans many times and every time it will say that it couldn't repair the pc. The hardware scans never find any issues as well.

Answer:BSOD, error 0xc000021a

Attention:

Before posting a BSOD thread, please read the instructions here: Blue Screen of Death (BSOD) Posting Instructions

If you need to add new information, please make a new post in your initial BSOD thread. Please do not make an extra new thread.

0 more replies
Relevance 54.53%

Thankfully I have a secondary laptop to report my issues on. 
My problem is located on my Vizio all in One PC. Model is CA 27.  I am running windows 8.  Installed from windows store.
Using microsoft security essentials.  I do not have any other antivirus program or software installed.
 
I received notification that updates were available and ready for installation (I have the computer notifying me when windows updates are available for installation) - all other program updates are a notification only, I believe.
 
So, I hit the install updates and restart pc. Once the pc initiated the restart phase, the black screen with windows logo appears, with the spinning circle.  It then shoots to a blue screen with the following message:  Your PC ran into a problem restarting.  We are collecting information for you (then the percentage bar of information collection).  Below this notification is the following BSOD errorr number:  0xc000021a. 
It then loops to Preparing Automatic Repair, Diagnosing your PC, then sends me to Blue Screen of Automatic Repair:  Your PC did not start correctly.  Press restart to restart your PC, which can somtimes fix the problem.  You can also press advnaced option to try othe roptions to repair your PC.
 
I hit restart and it loops back again (reread my beginning post).
I hit advanced options, I have continue, troubleshoot and turn off PC.
So when I hit continue, it loops back t... Read more

Answer:BSOD with error 0xc000021a

I just now attempted to use the start up repair option on the advanced options tab.  Naturally, the pc couldn't be repaired.  the Log file listed is:
C:\WINDOWS\System32\Logfiles\Srt\SrtTrail.txt

2 more replies
Relevance 54.53%

Alright so here I go... I get home from work and boot my PC, only to find it wasn't responding to anything and the clock dissappeared from the welcome screen. So, as most other people would, I hard reset it as it would not respond to the power button.

However, I seem to have created a problem for myself... I'm now stuck in a bootloop in which the PC refuses to fix itself. I start it... I get error 0xc000021a in a bsod and it reboots to try and repair, in which that fails. I have tried a 2 separate system restores, both 28th and 23rd of January, to no avail.

Sorry that I cannot create any dump of any kind, as I can't even access any part of my PC.

I've tried other methods such as the DISM command, only to get some error stating that I'm supposed to use an /online command. Eh?
I've tried booting into safe mode, only to get the exact same error.
I cannot refresh or reboot as I do not have access to a disk or flash drive at this point (my kid sister snapped my disc in a fit of rage, irrelevant but worth noting.)

I can't even chkdsk because it says something about the HDD being locked?

For future reference, this is a custom built PC so there's no telling what I did.

My system specs are as follows:
Gigabyte GA-H81M-HD3 mobo
Windows 8.1 Pro 64-bit
8gb DDR3 ADATA Ram.
Core-i5 4460 @3.2gh.
Sapphire HD 5850 1gb
500w psu.
2x 500gb WD Caviar green and 1x 500gb Seagate.

I've got 4 fans cooling the system so I doubt anything is fried?

I've literal... Read more

Answer:Error 0xc000021a unsolvable?!?!?!

Try booting with "force drivers to have signature disabled" option. Here's the guide: How to Disable Driver Signature Verification on 64-Bit Windows 8.1 (So That You Can Install Unsigned Drivers)

73 more replies
Relevance 54.53%

Hey guys I keep getting the following BSOD 0xc000021a error at boot on Win 8.1 Pro wmc x64. I cannot log on to windows, as I have computer background, I have tried to diagnose it myself but unfortunately I am at a dead end and need help. The only way I can gain access is by running Win 8.1 with driver signature enforcement disabled at start-up.

My computer is Vaio VPCCB15fa Win 8.1 pro x64 and Win 7 ult. x64 dual boot.

Answer:0xc000021a error at boot Win 8.1 Pro wmc x64

I have run the dm log collector but the zip file it outputs is insanely small, well here it is.

5 more replies
Relevance 54.53%

By "dead" I mean it is not doing anything.
Hi. I started my Samsung laptop today to find the entitled error. No "help" I have come across has worked, especially on microbrain's website. It says it is collecting some "error info" and has not moved from 0% since it started nearly 25 minutes ago. As soon as I saw it I knew it was a fake non-error, not doing anything, and certainly not fixing anything.
Pressing F8 is ignored by this wonderful piece of nothing, and I can't make the drive work via a USB dock using another windose OS on another drive, either.
How can I fix it?
Thanks.

Answer:'0xc000021a' dead error

I'm on mobile so I can't see the edit button.
I don't have this installation disc and I can't make a boot USB disk, either, because I can't get into it st all. It keeps on either going to the Samsung splash screen with the rotating icon then not doing anything, yo the error/error info-"collecting" screen immediately where it reboots immediately and alleges to try again, or it mentions it is "preparing automatic repair", which I don't know why it's called that because it does NOTHING automatically/by default, and does NOT repair ANYTHING.

1 more replies
Relevance 54.53%

Blue screen with a message " your system did not start correctly"I tried to reset but afer few minutes into reset I got another message saying unable to resetCould you please help?Many thanks

Answer:Error code 0xc000021a

Hi,Your laptop came with Windows 8.1 64 bit from factory.https://support.hp.com/in-en/document/c04556587Have you created HP Recovery USB using HP Recovery Manager after first setup of this notebook?I see that your current installed OS is Windows 10, so have you upgraded and activated to Windows 10 successfully?If you've upgraded Windows, HP recovery partition might have got corrupted - this is the reason for the message "unable to reset".Now, please perform extensive hard drive and memory tests from System Diagnostics UEFI by tapping F2 or ESC key as soon as you power on laptop. Let it finish.Report back with resultsRegardsVisruth

1 more replies
Relevance 54.53%

I've downloaded Windows 8 Developer Preview With Developer Tools 64bit Image file and burn it into a usb hdd.
Whenever i want to install it says like that..........
Your PC ran into a problem that it couldn't
handle, and now it needs to restart.

You can search for the error online: 0xc000021a
Can any one help me to resolve the problem.............My Laptop is Dell Latitude E5410. Core i3 CPU, 6GB of Ram, Intel HD Graphics,

Answer:Installation error 0xc000021a

May be a faulty USB stick.

3 more replies
Relevance 54.53%

Hello,
I have installed Windows 8 Pro on my PC and on my Laptop. The problem is since yesterday the laptop ist showing the error 0XC000021A. It only writes that my PC ran into a problem and needs to restart. After a restart it just writes the system must be recovered and if I click on "Recover" it only shows the Win8 logo and nothing happens. I tried it several times and always get the same error.
The biggest Problem is I cant access the BIOS and change the boot device, so its not so easy to reinstall Windows. I always have to open the device and to format the hard disk on an other PC.
Is there any way to solve this problem without reinstalling Windows? I cant access the PC so all the other ways written in the internet don't work in my case.
Here you can see a photo of the error: http://tinyurl.com/cx5n48f
Please help me!

blackmax07

Answer:Bluescreen error 0xC000021A

Why can't you access the BIOS? I suspect a hardware problem because of this statement.
If you can get into Windows, Please provide this information so we can provide a complete analysis: https://www.eightforums.com/bsod-cra...tructions.html

If you can't get into Windows, please start with these free, bootable diagnostics: Initial Hardware Diagnostics
Post back with the results and we'll move on from there.

9 more replies
Relevance 54.53%

the problem is with my acer laptop till yesterday it was working properly until suddenly 2day when i try starting windows normally a massage appear saying "insufficient system resources exit to complete the API"i tried logging into safe mode or any other mode this msg appearedSTOP: c000021a {Fatal System Error}The Windows Logon Process system process terminated unexpectedly with a status of 0xc0000034 (0x00000000 0x0000000)The system has been shutdown. i read in other sites that i can fix it with command prompt which i cannot access from the F8 menu and i think i need a boot disk for it :sthen there was another solution that is to setup a new xp since my laptop has no floppy disk drive ill have to use a cd boot disk for windows xp plz if anybody has a quicker solution or know how to download the data for the boot xp cd plz help and try to keep it simple coz am a new in all this also if there is a way to get the data off the laptop hard drive onto my pc plz tell me coz i need this data ASAP :S

Answer:"stop 0xc000021a" Error

Hi Kivvi, and welcome to BleepingComputer.

How about trying a system restore.

Start> All Programs> Accessories> System Tools> System Restore. Choose one of the highlighted dates on the calendar prior to the problem and follow the prompts.

Let us know if you have any trouble.

7 more replies
Relevance 54.53%

I kept my computer on over night and I accidentally hit the print screen button. I have a special program called 'Greenshot' so it overlays the screen with a grid region selector and lets you drag and save. I didn't drag and save so I left it like that over night.

As soon as I woke the computer up it froze the entire screen nothing could be down. Also a message pop up about failed nvidia drivers. I decided to just force reset my computer since their was nothing I could do.

Boot it up and got all the way to the logo and loading screen. A few seconds after I BSOD with the error 0xc000021a.

Reset the computer and the auto repair screen came up. I won't let me reinstall windows w/ keeping personal files, safe mode doesn't help nor does the force drivers option, I have no idea if windows have "Boot from last known boot" or have it verity all system64 files like windows 7. Nothing work in the repair menu but the command prompt which is label X Drive instead of C drive by default.

I heard windows 10 likes to secretly update bios so I don't know it that could be the problem. Anyways I have had boot loops in the past where if I plug too many usb devices in the back IO panel the computer will just boot loop.

Answer:BSOD error 0xc000021a

Hi Zersuit,

Welcome to the 10forums.

As you are unable to boot proper into the system, please try the bootable tests from Hardware Diagnostics

0 more replies
Relevance 54.53%

Hello ,
I have a Surface RT with Windows 8. I have the dreaded "blue screen of death" with a 0xc000021a error. I understand Microsoft no longer provides support for the Surface RT. In the simplest terms possible (because I am a computer neophyte) how can
I fix this? If this error was caused due to a MicroSoft update, do I really have to pay MicroSoft support to walk me thru the steps to undo their mess?

Help...

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Relevance 54.53%

Ok, I clicked 'update and restart' while turning off my Surface RT, and instead of booting my OS, Windows collecte 'some error information' and restarted to a BitLocker error screen asking me for my recovery key. So, I went on the microsoft website with my phone and found the recovery key, typed it in and tapped 'Continue', but it eventually says 'Automatic Repair couldn't repair your PC'. I tap 'Advanced options' and then 'Continue:Exit and continue to Windows RT'', but I just end up at the original BitLocker error screen. If I go to 'Troubleshoot' and try 'Refresh your PC', it says 'the drive where Windows is installed is locked. Unlock the drive and try again. I tap 'Cancel' (the only option) and try 'Advanced options' then 'Automatic Repair', I get the same error screen as before, so I tap 'Startup Settings' and then 'Restart'. Eventually, I get a BitLocker screen that says ''you must enter your recovery key to access Startup Settings: to protect the privacy of your data, BitLocker has prevented the unlocking of your drive. You'll need to enter the recovery key.' Then there's nothing but some text at the bottom telling me to 'press enter or the windows key'. The problem here is that when I press enter or the Windows key, nothing happens. It just stays on that screen for a minute or so, and then ... Read more

More replies
Relevance 54.12%

Hello guys,

I was on chrome and all of a sudden I got a BSOD with the error code 0xc000021a

Dump file attached, thanks for all your help in advance. This community has always been amazing at helping me fix my BSOD issues. I appreciate it!

020815-18906-01.zip

The full memory dump https://www.dropbox.com/s/elu2e2yu39...EMORY.zip?dl=0

Answer:BSOD error 0xc000021a while on Chrome

Code:
2: kd> .bugcheck
Bugcheck code C000021A
Arguments ffffc000`4acdc200 00000000`00000000 00000000`00000000 00000000`00000000

2: kd> kn
# Child-SP RetAddr Call Site
00 ffffd000`258cc6b8 fffff803`e1da19a1 nt!KeBugCheckEx
01 ffffd000`258cc6c0 fffff803`e1d9b4fa nt!PopGracefulShutdown+0x2c9
02 ffffd000`258cc700 fffff803`e1b722b3 nt!NtSetSystemPowerState+0x269a
03 ffffd000`258cc840 fffff803`e1b6a700 nt!KiSystemServiceCopyEnd+0x13
04 ffffd000`258cc9d8 fffff803`e1fb88fd nt!KiServiceLinkage
05 ffffd000`258cc9e0 fffff803`e1eeb9f3 nt!PopIssueActionRequest+0x746bd
06 ffffd000`258ccaa0 fffff803`e1b121b2 nt!PopPolicyWorkerAction+0x63
07 ffffd000`258ccb10 fffff803`e1a93acc nt!PopPolicyWorkerThread+0xba
08 ffffd000`258ccb50 fffff803`e1b17440 nt!ExpWorkerThread+0x28c
09 ffffd000`258ccc00 fffff803`e1b6d0c6 nt!PspSystemThreadStartup+0x58
0a ffffd000`258ccc60 00000000`00000000 nt!KiStartSystemThread+0x16

2: kd> dc ffffc0004acdc200
ffffc000`4acdc200 646e6957 2073776f 7473756d 776f6e20 Windows must now
ffffc000`4acdc210 73657220 74726174 63656220 65737561 restart because
ffffc000`4acdc220 65687420 4f434420 6553204d 72657672 the DCOM Server
ffffc000`4acdc230 6f725020 73736563 75614c20 6568636e Process Launche
ffffc000`4acdc240 65732072 63697672 65742065 6e696d72 r service termin
ffffc000`4acdc250 64657461 656e7520 63657078 6c646574 ated unexpectedl
ffffc000`4acdc260 00450079 0064002e 006c006c 00740078 y.E...d.l.l.x.t.
ffffc000`4acdc270 03130208 ... Read more

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I'm currently using my laptop for 2 months and today when I shut down my Dell Inspiron 15 a while ago and open it again after an hour I continuously get this error

:(
Your PC ran into Problem and it needs to restart. We're just collecting some error info, and then we'll restart for you.
If you'd like to know more you can search online later for this error. 0xc000021a


After it automatically restart it says


RECOVERY
Your PC couldn't start properly
After multiple tries, the operating system on your pc failed to start, so it needs to be repaired
Error code: 0xc0000001
You'll need to use the recovery tools on your installation media. If you don't have an installation media (like a disc or USB devices), contact your system administrator or PC manufacturer.


Whats should I do I encounter this problem about 3 hours ago help me please!!!
Thank you!!

Answer:HELP!!! Error Code 0xc0000001 and 0xc000021a!!!

What machine type and operating system do you have?
Is there any text with the error.
Try the following:  
- Boot to Safe Mode, if that works, then it is a problem with non-essential startup drivers, services, or startup programs.
- If no go, try Last Known Good Configuration, then run a malware and rootkit scans.

36 more replies
Relevance 54.12%

Hello all, Im new here an need some help. I am trying to fix a friends Dell Dimension 8300. It was filled with tons of viruses. I got most of them, but after a restart I keep getting the BSOD error 0xC000021A followed by Cx0000034. I can't boot into any of the options when I press F8. I still get the message regardless. His CD drive doesn't work, so I cant boot from a disk. I removed the HD and put it in an enclosure and hooked it up to my computer to try and diagnose the problem from my computer. Is there anyone that can help me Can I replace files on his HD from my Windows XP Home Edition SP2 that will make it work again?? (He is running XP home SP2). I have not added any hardware or Ram. Just Windows live onecare to remove the viruses. Thanks in advance for whoever replies!

And yes, I have search all the knowledge bases and this forum and nothing has worked so far.
 

Answer:BSOD 0xC000021A Fatal Error

For anyone who has or will have the same problem. Here is what I did.

I opened up the tower for the Dell 8300 and took out the HD and the CD drive. (the CD drive didnt have the right drivers and can't find them, but it ran).

I plugged the IDE cable (master) into the CD drive and power cable.

Then I plugged the Slave end of the IDE cable into the HD.

Under settings (F2) I changed all the settings to "Auto" under the drive configuration settings. And changed the boot order to boot from the CD drive.

Then I inserted the Win XP CD into the drive, and rebooted.

Then I pressed "R" after the Win XP CD loaded all the files. The "R" is the repair Win XP installation. Everything loaded onto the HD without any data loss! The computer finally boots up now. Now I just have to put it back together LOL.
 

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This morning, I needed to check my emails so tried booting up my laptop only for the BSOD saying "Your PC ran into a problem and needs to restart. We are just collecting some error info and then we will restart for you." I allow it to reach 100% but whenever it starts to restart my laptop just freezes. No matter how many times I boot my computer this always seem to happen which is why I am unable to follow the BSOD posting instructions. Is there anyway I can fix this as I need certain data that is on my hard drive?

Answer:BSOD error 0xc000021a crash

Diagnostics Test

 HDD TEST

Run SeaTools to check the integrity of your HDD. http://www.sevenforums.com/tutorials...s-how-use.html


   Note
Do not run SeaTools on an SSD as the results will be invalid.

Run chkdsk http://www.sevenforums.com/tutorials...isk-check.html

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WinXP pro SP2
Can't log in safe mode nor normal mode. When trying to log in normally or safemode i get bsod with: c000021a Fatal System Error and cannot log in. error message: 0xc0000022

No system restore available as well lack of information received friend said she got after she opened a link on her facebook account

Computer infected with trojans, worms, adwares but cleaned with ultimate boot disk used Superantispyware.
I have no clue on how to solve this so any advice will be appreciated. If i could log into safemode would be great.

Dont want to lean towards formatting the HD but not sure if that is the route to take
 

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I went to use my computer this afternoon and it locked up and now I get "error 0X000021A" I have been unable to get it to boot into safe mode or anything else. It has an SSD and I have the original HD which I installed and the computer will boot to that. However it has windows 8 as the operating system. I had done the upgrades to 8.1 and 10 but they are not on the HD? Is there any way to get the windows 10 loaded again? If not, I will continue to get by with Windows 8. I can't get the log information because it won't boot up.
CPeter

Answer:Computer won't boot, get error 0xc000021a

See if you can boot this Win10PE, if you can use HDTune and do the following please.


Diagnostics Test

 HDD TEST


   Note
Run the tests on all hard drives/partitions!


   Note
Please run HDTune first, in the order posted!
Run HDTune to
check the health,scan for errors, no quick scan but full scanrun a benchmark.
It may take some time, but please take the time you need to perform it properly.
When above is done please make screenshots of the following
the health,the error scan,the benchmark incl. following
transfer rate,access time,burst rate,cpu usage.

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Hi

I upgraded from Windows 7 to Windows 10 and it was working fine for a few days but now whenever I try to boot it up I get BSOD with error code 0xc000021a.

I've tried the following 'fixes':

System restore --- Runs for a few minutes and then says "Could not restore your computer. No changes were made"

Clicking on any of the advanced startup options --- BSOD

Reinstalling windows 10 with a usb --- Results in it going into circles with this messagea "The computer started using the Windows installation media. Remove the installation medial and restart your computer so that Windows starts normally. Then, insert the installation media and restart the upgrade. [Do not select iCustom [advanced]I to perform an upgrade. iCustom [advanced]I installs a new copy of Windows and deletes your programs and settings.)"

I've taken the usb out and restarted the computer several times, even called Microsoft Technical Support. They had no idea what to do.

I used to be able to access the command prompt and I tried everything suggested in this article here https://neosmart.net/wiki/0xc000021a/. The reason I say "used to" is because things recently got alot worse when I changed the boot order and now it just turns black after the bios screen. I've tried to restore the BIOS setup to default settings and I also tried everything suggested in this article 3 Ways to Reset Your BIOS - wikiHow but nothing works.

To recap, it started out as an unsolvable BSOD with... Read more

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I was trying to restore to earlier ate n to pc went to blue screen look online later for error 0XC000021A n keeps restarting it goes from On to esc blue scren to black windows booting or rotating beads ro error 0XC000021A screen. I tried F8 but i can pnly access windows starting screen from system recovery either wise it never reaches Starting Windows point. Help

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Hi
I upgraded from Windows 7 to Windows 10 and it was working fine for a few days but now whenever I try to boot it up I get BSOD with error code 0xc000021a.
I've tried the following 'fixes':
System restore --- Runs for a few minutes and then says "Could not restore your computer. No changes were made"
Clicking on any of the advanced startup options --- BSOD
Reinstalling windows 10 with a usb --- Results in it going into circles with this messagea "The computer started using the Windows installation media. Remove the installation medial and restart your computer so that Windows starts normally. Then, insert the installation media and restart the upgrade. [Do not select iCustom [advanced]I to perform an upgrade. iCustom [advanced]I installs a new copy of Windows and deletes your programs and settings.)"
I've taken the usb out and restarted the computer several times, even called Microsoft Technical Support. They had no idea what to do.
I used to be able to access the command prompt and I tried everything suggested in this article here 0xC000021A Fix for Windows XP, Vista, 7, 8, 8.1. The reason I say "used to" is because things recently got alot worse when I changed the boot order and now it just turns black after the bios screen. I've tried to restore the BIOS setup to default settings and I also tried everything suggested in this article 3 Ways to Reset Your BIOS - wikiHow but nothing works.
To recap, it all started 2 days af... Read more

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Help!
 
My PC worked this morning but when I returned from work it now displays on the main Windows load up screen.
 
 
"fatal error c0000034 applying update operation 3 of 20816 (_00000...)"
 
It then says that PC ran into problem and needs to restart and displays error message 0xc000021a
 
Automatic repair/Diagnosing pc screen runs but then stats it can't repair it. It gives other options like a refresh etc which I tried.
Also mentions Log file D:\Windows\System32\Logfiles\Srt\SrtTrail.txt
 
I don't have a recovery or back up and I have some very important music files I have been working on so cannot do a reboot.  
 
Please help!!!
 
 
Graeme

Answer:HELP! computer won't boot error: 0xc000021a

Start the computer in Safe Mode -
Start Command Prompt with Administrator Privileges -
Type the command -
a. DISM /image:C:\ /cleanup-image /revertpendingactions
b. cd to Windows\WinSxS folder
c. move pending.xml pending.old
Restart the computer in Normal Mode and you will be able to work in the
computer else again start the computer in Safe Mode and try to perform a
System Restore to a working date
 

5 more replies
Relevance 53.71%

Hello again!

I'm fixing a computer for a friend of mine. The computer at issue is running Windows XP, and suffers from the apparently not-so-uncommon STOP: 0XC000021a error with WINLOGON.exe. The computer was infected with a virus that caused the problem, NOT a hardware or new software installation.

I've spent hours researching a solution to the problem with no avail. Most guides reccommend reverting to the "Last Known Good Configuration". I tried this first, and it didn't work. He also has no Windows restore points to use.

The second common solution is to use a Windows XP CD to do a repair installation. As luck would have it, he doesn't have his Windows XP CD. I don't have one, either, since I've been using Vista for a while.

I've definitely isolated the problem to WINLOGON.exe, using DrWatson. I CAN boot the computer into Safe Mode, but I cannot boot it normally. The restart and BSOD occur roughly 1-2 minutes after the XP login screen appears.

Any tips or ideas?
 

Answer:Virus caused STOP: 0XC000021a error in XP

I'd also like to note that I've used AVG anti-virus and Spybot on the computer in Safe Mode, as well as Malware Bytes. I believe that the initial virus is gone, but I can't be sure until the problem is fully resolved.
 

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I've literally tried everything. command codes. restore.... thought I had a restore point apparently I don't. It won't let me erase all my files and start over I am very frustrated 

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I have a bootable USB with Windows 10, and another hard-drive plugged in running Windows 7. I have used the W7 boot to save my personal files which is lucky.

What I have tried:
- Boot to safe mode, disable driver signature
- Bootable USB -> "sfc /scannow /offbootdir=c:\ /offwindir=g:\windows" returns "Microsoft Resource Protection could not perform the requested operation"
- Registry replaced with backups

The SSD seems 'healthy'. Screenshot. CHKDSK passed but "failed to transfer log messages status 50". Are there logs I can locate manually on the troublesome drive and upload?

Any help would be appreciated, let me know if I can provide more information.

Answer:Computer boots to BSOD, error 0xC000021A

What is the K partition?

How much free space does each partition have? Not enough can cause quite some issues, at least 10-15% free space is recommended.

0 more replies
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Hi

I upgraded from Windows 7 to Windows 10 and it was working fine for a few days but now I get BSOD with error code 0xc000021a everytime I boot it. I've tried the following 'fixes':

System restore --- Runs for a few minutes and then says "Could not restore your computer. No changes were made"

Clicking on any of the advanced startup options --- BSOD

Reinstalling windows 10 with a usb --- Results in it going into circles with this message "The computer started using the Windows installation media. Remove the installation medial and restart your computer so that Windows starts normally. Then, insert the installation media and restart the upgrade. [Do not select iCustom [advanced]I to perform an upgrade. iCustom [advanced]I installs a new copy of Windows and deletes your programs and settings.)"

I've taken the usb out and restarted the computer several times, even called Microsoft Technical Support. They had no idea what to do.

I used to be able to access the command prompt and I tried everything suggested in this article here https://neosmart.net/wiki/0xc000021a/. The reason I say "used to" is because things recently got alot worse when I changed the boot order and now it just turns black after the bios screen. I've tried to restore to default and I also tried everything suggested in this article 3 Ways to Reset Your BIOS - wikiHow

Nothing works. Please help.

Answer:Cannot boot and no fixes works - Error 0xc000021a

If you have access to a working PC, the NeoSmart link might help: https://neosmart.net/wiki/0xc000021a/

2 more replies
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Hello, I got this error (0xc000021a) some times on my Lenovo ThinkPad S540 with win 8.1.I don't know if is a windows error or something else.What I can do to fix this error? Because it's very uncomfortable when i play music for hundreds of people and the pc is died... Thank You!Peter

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My X230 has recently started to display the 0xc000021a error code and blue screen when I restart.Any advice on how I remedy this situation?I am not a technical engineer so please no jargon.Thanks

Answer:X230 Error Code 0xc000021a on restart only.

Hi Michaeljsteer,
 
Welcome to Lenovo Community!
 
As per the query we understood that you are facing issue with Blue screen error on your ThinkPad X230.
 

Run Microsoft fix it tool and scan for file and folder problems automatically.
Download and install ThinkVantage system update utility from Lenovo support site, and run the application to update all the latest drivers and application for your system.
Run system scan from Lenovo solution center.
Please go to my computer ? C drive ? Windows ? System32 ? copy Minidump folder to desktop with compressed format, upload it to any 3 rd party cloud drive and provide us the link, so that we can verify the error file and assist you further.   

Hope this helps.
 
Best regards,
Hemanth Kumar





Did someone help you today? Press the star on the left to thank them with a Kudo!If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.Follow @LenovoForums on Twitter!

1 more replies
Relevance 53.3%

hi, window will not boot goes to blue screen that says process 1 initizaltion failed and starts dumping, then reboots to reapir, wont repair, tried booting to reapir disc and used bitdefender rescue which showed no virus, then tried booting to my winodws 7 upgrade disc, it says loading files then goes to a windows screen and nothing, tried recovery and it only shows one date may 6th, recovered to that date and does the same boots then goes to blue screen, in advanced i went to promt screen and tried chkdsk c:/f/r and it said failed to transfer logged messages to the event log with status 50, so now dont know what to do if i need a new hard drive or what bios looks the same as always please help mike

Answer:windows 7 wont boot, wont go to safe mode or start on windows 7 disk

Have you followed these steps - Troubleshooting Windows 7 Failure to Boot

5 more replies
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I've done a quick search to try and find a solution to this but it seems like everyone else has had this issue with logging in.Unfortunately for me this happens at what seems to be quite random.There is a minidump that I have if that helps of my latest crash.http://www.speedyshare.com/8eAWJ/03...I have Windows 8 Pro on a SSD. Seems to happen mostly when playing games but one time i came back to my PC and it was BSODed.Any solution other than "Reinstall Windows" would be great! ThanksMore about : 0xc000021a bsod error login related win8

Answer:0xc000021a BSOD Error (Not login related) Win8

I threw the dump into the debugger, and it tells me, "Windows must now restart because the Remote Procedure Call (RPC) service terminated unexpectedly." This is bad for you because it means your dump doesn't have enough information to explain RPC's crash. Given the age and popularity of Win8, I'd suspect some third party driver / service is mucking things up. It could be the copy protection (SafeDisc) some game installed.Try updating drivers (your sound driver was released a year before your OS) and / or uninstalling customized drivers (the Razer stuff).How To Ask Questions The Smart Way

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Hi  I have a Lenovo U320 Touch runing Windows 8.1 and everytime I try to shut id down , it  1) Takes a very long time ( > 10 mts ) 2) Does not shut down cleanly and reaches a light blue screen which says " toy PC ran into a problem and needs to restart. We're just collecting some error info and then we'll restart for you. Error Code - 0xc000021aHangs there and does not re-start  If rather than "Shut Down" I try and restart  1) The system just hangs on "restarting" message for over 10 mts and I have to long press the power key to shut it down  Does anybody has this problem ? 

Answer:Lenovo Touch 430 | Shut Down Error Code | 0xc000021a

Dear Apache05
 
Welcome in lenovo community
 
Such error is considered to be windows worms that's worth than the normally viruses , in all way the best solution is to make Refresh My PC .
 
however there is an application called Cleaner you can install it and make PC full cleanup check . it may solve the issue .
 
Thanks
Alaa





Did someone help you today? Press the star on the left to thank them with a Kudo!If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.Follow @LenovoForums on Twitter!

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Hi. I helped my friend install windows 10 on his desktop pc. but after installation, it wont boot, rather showing bsod error 0xc000021a, we have tried reinstalling for a couple of times, but the error persisted. BTW, the previous os was windows 7. We deleted the previous OS's partition and installed it there, but it seems like nothing happened. please help.

Answer:BSOD Error code 0xc000021a after clean install Win 10 x32

Hi keityrobins,

I'm very sorry for the delay, there aren't many people in this section.
Are you still requiring help?
If so, please read BSOD Posting Instructions

Please fill in your system specsPlease go to this site and download the tool. The tool will give you detailed information about your system specs, please fill in your system specs more completely.How to fill in your system specs:

1 more replies
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I bought my yoga 2 13 in November 2014. It has worked well till last week. Now it freezes for 10-20 seconds on the simplest click to another window. I got an error xode 0xc00021a. I rebooted and it seems to be working but occasionally it freezes. I noticed my SSD space was low at 16GB so I deleted files and got it back to 32GB but the freezing still continues. Any help is appreciated. Thanks Rajesh

Answer:error code 0xc000021a and freezing for a few seconds on yoga 2 13

Hi rajeshprasad1 , 
 
 
Welcome to the Community Forums.
 
Error 0xc000021a  may be a system file error on base check but may also hide underlying issue  like bad sectors or drive. On other scenarios , this error can cause system not to boot to Windows .
 
Best that you take time to back up everything that is important or if that would be hard, try to get data recovery tech / center to slave the harddrive for the back up if possible and have then run a harddrive diagnostics at the same time. 
 
Would it work ok on safe mode?  
Would you be able to run individual Storage test using this link .
 
Update us how it goes .
 
 
Regards

9 more replies
Relevance 52.48%

Last night I updated windows 8.1 from windows 8.
It got to the stage where it needs to restart so it done that started the configarations and once it reached 100% it restarted.

Since then what happens is when i press power on the samsung logo comes on the screen then the black screen with the windows picture then the bsod comes up for around half a second and it restarts. then it constantly does this.

The whole cycle only takes a few seconds.

Ive tried booting in safe mode but this isnt working so I downloaded kav rescue on another computer and saved it on a flash drive, But it wont boot off this either.

Any ideas?

Answer:Windows wont start after 8.1 update wont boot in safe mode

What does the BSOD state? Most times it is a driver issue with the Display drivers. Other times it is hardware.

3 more replies
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Hello all,

I was asked to disinfect a friend's computer that was absolutely infested with virii, malware, spyware, and the like. I began by installing and running AVGh antivirus. After running a full scan, I was asked how I wanted to proceed regarding a particular infected file (unfortunately I did not write down the filename) and I choose either delete/qyuantine. Immediately
following, I was greeted with a blue screen that read 0xC000021A error. Since then, I have tried every possible way to boot: Safe Mode, Last previous configuration, etc. I also tried booting from the Dell utility partitiion and all those tests Passed (even the OS/Boot up test- go figure). Because all of these boots were unsuccessful, I decided the only way to fix this would be a fresh format. Well I can't even do that! I choose boot from CD and still get the blue screen with the same error! How in the world can I fix this if I can't even format and reinstall the OS? Any ideas?

I have googled endlessly and failed to come up with a solution. I read Microsoft's documentation but there is no way for me to follow the steps since I cannot access any kind of prompt.

Thanks so much in advance.
 

Answer:Help!! Absolutely baffled by 0xC000021A error and Blue Screen. Can't even format!

12 more replies
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Hi everyone,

My friend just began getting a fatal system error when he tries turning his computer on. It loads up all and displays the background, and then crashes. The error is a blue screen:

STOP: C0000021a {Fatal System Error}
The Windows Logon Process System process terminated unexpectedly with a status of 0xc0000005 (0x00000000 0x00000000).
The system has been shut down.

I've been unable to find anything to correct this problem. It can boot up into safe mode but not safe mode with networking capabilities (it then does the same thing). Anyone know of any solutions? Thanks!
 

Answer:Blue Screen: STOP 0xC000021A {Fatal System Error}

16 more replies
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Where do I even start?
A client of mine came to me with their HP desktop and were saying it could not boot and restore points were not even working. I thought I would have this worked out in no time. I was wrong.

Here is the details for everything:
- Error code is 0X000021a and I can only see it when I, attempt to, boot into Safe Mode (Which all Safe Mode options do not work.)
- Normal booting into the OS results in a mainly blue screen with thin lines and streaks cutting through the screen and nothing is distinguishable.
- I tried System Restore and there is nothing there to access, says Windows.
In this next section, I run commands from the Command Prompt in the Windows Troubleshooting section of the boot.
- SFC scans result in this now: "Windows Resource Protection could not perform the requested operation."
- Chkdsk: Regular Read-Only mode tells me "No further Action is required" and running the extended commands, such as /f /r, takes a huge amount of time and I only did that once. No dice.
- DISM commands seem like such a good idea but I can run only one of them and it does not help me in any way. Say I run "DISM /Online /Cleanup-Image /CheckHealth" it gives me "Deployment Image Servicing and Management Tool. Version 10.0.14393.0.
Error: 50. DISM does not support servicing Windows PE with the /Online option."
And if I try any other DISM commands, more errors, like Error 2.
- System Repair does not work.
I like to fix com... Read more

Answer:BSOD Error Code 0xc000021a after attempting to install updates

Download an ISO from this post (Win10PE with preinstalled software that could help troubleshooting) and in the file explorer search for dump files in C:\Windows\Minidump. Copy these files to a different storage device. Then upload the dumps via a working system after zipping the dumps (the site does not support the dump extension)

5 more replies
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blue screen and error 0xc000021a and the continuous repair loop
please help
Attachment 50235

Attachment 50236

Answer:blue screen and error 0xc000021a and the continuous repair loop

Hi RayB63,

I have a few questions for you thanks to my own experience with this crash.

When started the crash to occur?
In my experience, people weren't able to boot into the system to run the tool with this crash.
Are you running in safe mode to run the dm log collector?

16 more replies
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Hey all, long-time lurker here. I wanted to start off by saying thank you, as I've found the info posted here (regarding other misc. problems I've had) to be very helpful

I'll start off with my specs:
Laptop: MSI GX640
CPU: Intel Core i5-430M
Memory: DDR3 2 GBx2
Video Card: ATI Radeon HD 5850 w/ 1 GB DDR5 VRAM

I don't know if any other information is necessary for this particular problem, but if there's any relevant info that I missed please do let me know.

Anyway, right now I have a problem with the above mentioned error. It first started while playing XCOM, and it pretty much happened every XCOM session thereafter, so I tried looking for some ways to DIY troubleshoot it. To that end, I've tried sfc, disk check, virus and malware scans, and also updating my drivers. All the scans didn't find anything unusual, and currently I'm pretty sure my drivers are up-to-date.

I want to add a couple of things here, just in the interest of providing as much info as possible, though I'm not sure if it will be pertinent. Anyway, for updating my drivers I used a third-party program called SlimDrivers, and I think it worked properly. I realize driver update software can be sketchy, but it had good reviews on cnet, which I suppose was as reputable a review source as I could find. But moving on, I goofed when updating my video card drivers, as I downloaded a version that, it turned out, was incompatible for my laptop. This became apparent when the top of my screen started flic... Read more

Answer:BSOD while playing games: fatal system error 0xc000021a + Event ID 86

Welcome

Thanks for the very nice first post, lets start with problematic software:


Code:
Start Menu\Programs\Check Point Public:Start Menu\Programs\Check Point Public
Start Menu\Programs\Check Point\ZoneAlarm Public:Start Menu\Programs\Check Point\ZoneAlarm Public
Start Menu\Programs\DAEMON Tools Lite Public:Start Menu\Programs\DAEMON Tools Lite Public
ZA is known to cause BSODs, suggest you to uninstall it while troubleshooting. (Google for Zone Alarm removal tool and uninstall everything related to it.) Google

Daemon tools is known to cause BSODs, search our forum for evidence. (uninstall it!)

The usual causes on your bug check:

Code:
STOP 0xC000021A: WINLOGON_FATAL_ERROR
Usual causes: User-mode device driver, system service, or third-party application, Mismatched system files
WINLOGON_FATAL_ERROR (c000021a)
BugCheck C000021A, {fffff8a006eab590, 0, ffffffffc0000001, 1006f0}
----- ETW minidump data unavailable-----
Probably caused by : ntkrnlmp.exe ( nt!ExpSystemErrorHandler2+5e1 )
I'd also like to know what antivirus are you using?

Recommended antivirus program for Windows 7 based on stability compared to others:-
Microsoft Security Essentials - Free Antivirus for Windows
Malwarebytes - The Free version
Good and Free system security combination.
Run a full scan with both (separately) once downloaded, installed and updated.


Code:
Driver c:\windows\system32\drivers\atikmpag.sys (8.14.1.6091, 156.50 KB (160,256 bytes), 3/17/2010... Read more

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After only just having one problem solved on here I have encountered another and I think it is fairly problematic but am far from understanding it - please help!!!

I downloaded the new version of Internet Explorer (version 8) as this was an option when I signed onto the web this afternoon (I previously had IE 7 and am running Windows XP version 2).

But after downloading this I had trouble getting onto the net (though I seemed to be able to initially). So I restarted the PC. But, it did not restart.

Instead I get the following message on a plain black screen when I try to run my computer:

Windows could not start because the following file is missing or corrupt:
<Windows root>\system32\hal.dll.
Please re-install a copy of the above file.

What is this file? I have an Acer Aspire notebook which came installed with Windows XP Version 2 (I have no CD drive currently).

I have looked on the microsoft website (I am currently on a different PC) but dont understand anything that is posted on their about this problem.

Do I need to re-install a new operating system? Will this mean I will loose all my data that is on my computer? This is very precious to me as I am travelling and I have saved on my computer photos and diary entries - I would be very upset to loose them.

What is my best course of action? Should I take it to a specialist. Again I really hope I can prevent the information that I did have saved on there from being deleted.

Thankyou to anyone who can assist.
&... Read more

Answer:I cant start my PC - Windows wont start - missing root system 32 file

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I am so frustrated! emachine only 10 mnths old. when starting gets to the welcome screen and reboots. have run all the scans and system restore - gives me an error System Restore ox8000ffff now it wont even start in safe mode! also had the error Startup Repair offline should I just shoot it!

Answer:Windows 7 wont start up, wont restore

Do you notice if the screen flashes a quick blue before it restarts?If it does, go back to the Safe Mode menu and select instead Disable automatic restart on system failure. The computer will try then to boot normally. If booting should fail and 'bluescreen', the PC will display it instead of rebooting. If possible, take a picture of it and insert it into your next reply. Otherwise, type in what it says.

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I have a major problem on my computer! I had a ukash/ wgsdgsdgdsgsd.exe virus on my pc, i used kaspersky rescue disk to remove this as the computer will not start in safe mode. So now after i have done that i go to start my pc and it gives me the error There was a problem starting C://Users/XXXX/wgsdgsdgdsgsd.exe. The specified module could not be found.
Please help as i cant start my pc and i am trying to run a business from this computer.
Thanks in advance!!!! :drool
 

Answer:Dll error wont let computer start

What OS are you using?
 

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Hello everyone, I am new, duh! But not just here, to the whole computer fix thing. Anyway I might be in the wrong forum, I'm sorry. So this computer will not work. When I turn it on it goes through the Config screen I believe it's called and then the desktop begins to open and the first window that pops up says "winlogon.exe EntryPoint Not Found" when I click this window off the next one says "user interface failure" The button on the bottom says restart only. I cannot close this window. No desktop Icons are shown, just the background image. I picked up this computer at an auction recently. It is a Presario. I tried going into F10 (setup) at restart but have no clue what I am doing. I never got into computers, I am an auto mechanic. thanks a bunch.
 

Answer:windowsXP wont start dll error?

First of, welcome to MG!

As an auto machanic you should know that most cars sold at a car-auction are PoS much like the PC auctions. IMO If they worked fine they wouldnt be auctioned in the first place...
Anyhow, here are a few questions to get more info from you so myself or others could give me more accurate help but from the sounds of your errors the related Operating System files are corrupted;

~ What is the Operating System (assuming XP HE or Pro)?
~ Do you have a Windows XP CD or anything that came with the PC (might say Presario Restore CD, etc.)?
~ What happens when you see the Wallpaper without the icons? Are you able to press CTRL+ALT+DEL and open the Task Manager?
~ Have you tried pressing F8 repeadetly after booting up the machine to get to the Boot List to choose how you want to boot up and choose 'Safe Mode'?
~ Have you tried (using the above steps) the LastKnownGoodConfiguration?
 

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Hello

Bassically i cant start pc without this errror message

Windos unable to start due to a file missing or corrupt please insert vista disc and click repair ect.

file missing is

WDFLDR.SYS
status: 0XC00000E9

I have inserted vista disc rebooted but nothin happens just goes back to the error message. I dont think my pc booting from the DVD drive that why this happening/cant find disc,

BUT

I know that it not starting from DVD due to HUUGE problem with DVD driver and SP2 not working together so having to not allow pc to start via DVD drive....

Really anoyed as vista becoming a right pain, please help.(tried microsoft support but they wont help me cos i have a OEM in my product key which is bull tbh.

Answer:Vista 64/pc wont start, error

It may not be an issue with SP2, but a simple setup issue (I hope). If this drive is otherwise working, this is even more likely. Try the following:

To boot to the CD you may need to change the BIOS to make the CD-drive first in the boot sequence. To do that, reboot and wait for the screen that tells you the F key to push to access the boot menu or boot setup. Push it quickly. Make the changes, save your work, and exit. Put the CD in the drive and reboot. When prompted, push any key to boot from the CD.

Once there, select Recovery Environment and then scroll to the menu of options and select and run Startup Repair. Hopefully that will repair the problem. If not, post back with what happened (whether you were able to boot to the CD and whether you could run Startup Repair and if startup repair said it worked or if it generated an error message (and if so, please post the exact message here word-for-word)). Also note whether the same error message as before still persists. Then we'll look into trying to determine the cause (that file and code will help), finding other ways to resolve that cause, and try other ways to repair the problem (but we might as well start with what the system suggested).

I hope this helps.

Good luck!

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My Win 7 Pro 64 bit cannot start up after the bios page. A Message comes up on a black screen - MBR Error 1 Press any key to boot from floppy. How do I solve this please? I have recovered the MBR 4 times but no good. I have run the installation disc but no good. I have completely wiped my C drive and reinstalled Windows twice but still no good. I have started it up today by using Spotmau repair disc which allows me to start up hard drive. But nest time it wont start up. And I don't have a floppy drive anyway. I have been into the Bios and checked the startup - all looks good. Help PLEASE. scottspa.

Computer details:-
Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 7 Professional, Service Pack 1, 64 bit
Processor: AMD FX(tm)-4300 Quad-Core Processor, AMD64 Family 21 Model 2 Stepping 0
Processor Count: 4
RAM: 8146 Mb
Graphics Card: ATI Radeon HD 5800 Series, 1024 Mb
Hard Drives: C: Total - 953766 MB, Free - 915128 MB; E: Total - 953866 MB, Free - 700183 MB; M: Total - 152624 MB, Free - 152496 MB;
Motherboard: ASRock, 990FX Extreme4
Antivirus: Microsoft Security Essentials, Updated and Enabled
 

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--------------------------------------------------------------------------------

I was running a systems health report when i came across this error.
Windows could not start ThreatFire service on local computer Error 3 : The
system cannot find the path specified.
Can someone help me with this maybe im on the wrong forum ? if it is serious
My system is windows home premium , internet explorer 8, avg 8.5,
acer laptop 5735 500gbhdd , 4gb mem , t6400 dual pross

Ger

Answer:Threatfire wont start error 3

The ThreatFire service is part of the ThreatFire antivirus program. If you used to have it installed then it may have been deleted or the files may have been moved. Is this something you used to use?

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well it started yesterday i was doing a check disc and it froze for a hour so i turned it off with the button for power on/off and tried to restart and since then it keeps giving me a error now saying " a disc read error has occured please press crt,alt,del to restart" and i cant get passed the screen. ive tried several time and nothing yet.
thanks ahead of time for any info that might help.
 

Answer:cpu wont start keeps giving error

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hi..found a computer in the garbage its a pony but it has a soyo motherboard with a pentium III 450mhz and 512sdram.It never would start windows normal but would in safe mode,so now i did a diskcheck and restarted now it gets hung up on the system32\drivers\agp440.sys...at least thats the last one that pops up before it freezes...im new to this and this forum but if anyone can help id greatly appreciate it...thanks..
 

Answer:windows wont start...did start in safe mode now cant even do that

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Hello all!

I have a friends PC (C2D 8400, Intel x38MB, nvidia 660gtx, 8GB ddr3, 2xhdd in raid 0) with Win10
Everything worked fine half year until few days ago, updates installed fine and after few restarts BSOD 0xc000021a
happened.

I tried every single option in Win RE
Startuprepair - fail
Every setting in startupsettings - fail
Safe mode - fail
Reset PC - fail
Booted USB Win10 iso, tried reset, starturepair - fail

SFC offbootdir offwindir found integrity violations but can't repair them because WRP can't start repair etc etc....
DISM "sourcedrive:windows" /cleanup-image /restorehealth "source:wimfileinmyusb" - fails because RPC no running, but it is running

I can upload logs if needed.

Answer:BSOD 0xc000021a Windows 10

Please upload the dump(s) if possible, you'll need to zip it to upload.
Please read How to upload files

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Hello all!

I have a friends PC (C2D 8400, Intel x38MB, nvidia 660gtx, 8GB ddr3, 2xhdd in raid 0) with Win10
Everything worked fine half year until few days ago, updates installed fine and after few restarts BSOD 0xc000021a
happened.

I tried every single option in Win RE
Startuprepair - fail
Every setting in startupsettings - fail
Safe mode - fail
Reset PC - fail
Booted USB Win10 iso, tried reset, starturepair - fail

SFC offbootdir offwindir found integrity violations but can't repair them because WRP can't start repair etc etc....
DISM "sourcedrive:windows" /cleanup-image /restorehealth "source:wimfileinmyusb" - fails because RPC no running, but it is running

I can upload logs if needed.

Answer:BSOD 0xc000021a Windows 10

Please upload the dump(s) if possible, you'll need to zip it to upload.
Please read How to upload files

6 more replies