Computer Support Forum

Updates preventing PC from sleep

Question: Updates preventing PC from sleep

Right now i have about 56 updates pending, most of them office updates, and a couple of Windows updates.
I've discovered that a update is preventing my PC from sleeping, as when i do a system restore back to before i updated my PC will sleep, and then instaill them again my PC wont sleep.

I'm assuming its a windows update rather than an office update causing this problem.
Is there a better way to see which update is causing the problem rather than instailling each update, one by one?

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Preferred Solution: Updates preventing PC from sleep

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link (This link will automatically start a download of Reimage that you can save to your computer.)

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I have a quite new Windows 8 Pro installation upgraded from Windows 7, but as a clean install. It is running on a Asus K53E laptop bought almost a year ago but I ran into a problem with going to standby mode. The laptop successfully dims the display and
then turns it off at the set time but it never reaches the sleep mode.
I followed the steps from but to no avail. The command

Powercfg - devicequery wake_armed shows only keyboard and mouse but I don't suspect the mouse as it is Microsoft Wireless Mouse and I turn it off before trying to induce sleep. I have made sure to turn off iTunes media sharing and Windows Media
Player Network Sharing service. The drivers are from Microsoft or the newest I could get from Asus.
The command
Powercfg -energy showed some errors - mostly with USB devices/hubs and with one of the system drivers:
System Availability Requests:System Required Request

The device or driver has made a request to prevent the system from automatically entering sleep.

Driver Name

I rather suspect some incompatible driver but to press Asus support for some update I would need to know what to blame. I reviewed system logs in Event Viewer but can't find any useful entries around the time when the computer should go to sleep, but there
are so many logs that I might have missed the right one. So my question is if somebody could introduce me to a tool that ... Read more

Answer:Windows 8 does not go to sleep - how to identify the device/app preventing sleep

Thanks, I disabled defrag and it was the problem, sleep now works fine, I now just manually defrag monthly. My system is windows 8 on an HP Compaq CQ58. Cheers Don.

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My lap is lenovo y580 and i'm struggling how to solve the problem. I allways gettin' BsOD when pc trying to go sleep or hibernate. Win 7 x64. I've tried to reinstall lenovo energy managment but same thing. Any help appreciated. Thanks in advice.

Answer:What preventing my pc from Sleep/hibernate

I don't know your PC type, but if you have to much memory installed Hibernation won't work.
Some 4GB is the maximum supported size.

Some powersupplies don't support hibernation either.

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I just purchased this SSD to replace the 830.

The 830 allowed sleep, but this one will not.

I have the same settings I had for the 830 in power options

If I click Start and sleep, it will not sleep.

I called Samsung and they said I should just turn comp off, but that does not solve the problem of going to sleep after a scheduled WMC recording.

Is there a setting I am missing in the new SSD?



Answer:Samsung 840 EVO preventing sleep

Are you running Samsung "Magician"? If you've run it and don't see it as a taskbar button, check in the notification area. Then close it and remove it from your startup programs. For more on "Magician" and Samsung's bizarre position on sleep, see my message from yesterday:

Samsung Magician and TRIM message

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Yesterday i had just got my Comcast Cable Internet up and my Linksys WRG54G router up and running yesterday and what i have noticed is that my computer can't be put into sleep mode. It just simply turns of the screen and then turns back on? Any ideas why?? help appreciated.
By the way, Ive had to adjust my network controller because my computer could not be put to sleep. Also i have my 360 hooked up to the router as well.

Answer:Is my router preventing my computer to be put to sleep?

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I posted a thread a while ago, and I thought something was preventing my computer from sleeping (Mouse or keyboard), but I have tried the lastwake command and it will say my keyboard at first, but keeps coming up with something else that awakened it my computer from sleep (As I disable all the things preventing sleep from device manager).
I was talking to my mouse' manufacturer support and apparently it's a setting in allot of motherboards that do not turn off USB devices after the system is shut down.
The thing I don't understand is, I have my computer set to sleep whenever it's left idle for something like 30-60 minutes, and it sleeps without waking straight after. It's just if I click 'Sleep' from the start menu, it won't do it .
I have looked around in my Asus M4A89GTD PRO BIOS but can't find it, I tried disabling some things but didn't do as I wanted. At this point I don't know if it's my motherboard or if it is indeed a USB device.

Answer:Motherboard preventing manual sleep

In device manager, under Univerisal Bus controllers, usb - right click, power management and make sure you go through and uncheck the boxs that say "allow the computer to turn off this device to save power". Double check the same for keyboards and mice, then make sure that the box is checked for Under keyboards and mice, under power management "allow this device to wake the computer".

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Hey everyone,

I am just wondering how to prevent my laptop from sleeping when my iPod is connected to the USB port and charging. If I recall correctly, this was something that was enabled but I forgot how to get this back.

Thanks in advance!

Answer:Preventing Sleep when charging iPod?

You can alter the power settings and set sleep to never, but you will likely want to do this only when charging, then set it back to extend battery life.

Power Plan Settings - Change

iPods will not charge when the pc is asleep, and it can actually drain their batteries, unlike other chargers. Apple, go figure

A Guy

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I ran an eventvwr.msc to see what was causing my computer to not stay asleep. It appears as though a USB Root Hub is awakening the PC micro seconds after it tries to sleep. I have looked at the properties of the USBRH's and saw nothing to change that could make an improvement.

How exactly would a USB Root Hub be functioning on my PC and is the hub actually operating some hardware that needs to be removed or changed??

I have researched this on the web but nothing is really leading me in a solution oriented direction.

Answer:Wake On Lan - Usb Root Hub Preventing Sleep

Device Manager > USB Controllers > USB ROOT HUB > properties > Power Management > UNCHECK 'allow this device to wake the computer' > Click APPLY > click OK > restart your system.
If you have MORE than one USB Root Hub listed, you need to do it for all of them.

Sadly, from many internet searches this does not always work on first changing it.

NB: When posting for help you should always state what your Operating system is.

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I have an intermittent problem with system not following the active power plan and going into hybrid sleep mode as a result of user inactivity when it should do. Is there a system tool for querying what Windows process or application is preventing the system from sleeping? Surely there is a better way of identifying the culprit(s) than randomly shutting down processes one by one until sleep mode activates.

Answer:Identify process preventing sleep/hibernate

Hello, Welcome!

If such a tool exists, I have not heard about it before. Personally, I would save all my work, and end the processes manually using Task Manager.

Sorry this is not what you are looking for,

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I have a WD MyBook USB hard drive and it spins down every 10 minutes. WD state this cannot be disabled. Does anyone know of any software or a routine that will save or access a file every so often to keep the drive awake? Thanks.

Answer:Preventing sleep spin down of USB hard drive??

Can anyone recommend software that will autosave a working file at given intervals to a specific directory? Thanks.

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I've somehow got some malware/ trojans/ viruses, whatever you may call them, and I'm unable to update my spyware/ anti-virus software. I currently have Spybot, Zonealarm pro, ad-aware pro and a recent download of the free avg anti virus...all of which are outdated. Can anybody please assist in the removal of these things causing the problems?

Thank you!

Answer:virus preventing updates

Welcome! to!

Please follow the instructions in the READ & RUN ME FIRST link given further down and attach the requested logs when you finish these instructions.

If you have problems where no tools seem to run, please try following the steps given in the below and then continue on no matter what you find. You only need to try the TDSSserv steps if having problems getting scans in the Read & Run Me First.
TDSSserv Non-Plug & Play Driver Disable

If something does not run, write down the info to explain to us later but keep on going.
Do not assume that because one step does not work that they all will not.
READ & RUN ME FIRST. Malware Removal Guide

Helpful Notes:

If you run into problems trying to run the READ & RUN ME or any of the scans in normal boot mode, you can run the steps in Safe Mode but make sure you tell us what you did later when you post logs. See the below if you do not know how to boot in safe mode:

Starting your computer in Safe mode

If you have problems downloading on the problem PC, download the tools and the manual updates for SUPERAntiSpyware, Malwarebytes and Spybot ( links are given in the READ & RUN ME) onto another PC and then burn to a CD. Then copy them to the problem PC. You will have to skip getting updates if (and only if) your internet connection does not work. Yes you could use a flash drive too but flash drives are writeable and infections can spread to them.
To avoid additional delay i... Read more

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I'm having startup issues with a Windows 10 Build:
Cumulative update for Windows 10 ver. 1511
KB3192444. (I hope I copied it correctly).

Before this update is installed the problem doesn't exist, after it's installed it does.
I posted this issue here but have not gotten any help.
Because windows 10 automatically installs updates I needed to go into Group Policy Editor-Computer Configuration-Windows Components-Windows Update and set it to
"Notify for download and notify for install"

But, when I go back into settings for windows update advanced settings, the choose how updates are installed has remained with the same 2 options.

How can I be sure that Windows 10 does not install this update????
Does changing this setting in GPE work ok?

Any help will be appreciated,

Answer:Preventing Auto Updates

Hi, to hide (stop) a particular update see:
Windows Updates - Hide or Show in Windows 10 - Windows 10 Forums

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I'm having startup issues with a Windows 10 Build:
Cumulative update for Windows 10 ver. 1511
KB3192444. (I hope I copied it correctly).

Before this update is installed the problem doesn't exist, after it's installed it does.
I posted this issue here but have not gotten any help.
Because windows 10 automatically installs updates I needed to go into Group Policy Editor-Computer Configuration-Windows Components-Windows Update and set it to
"Notify for download and notify for install"

But, when I go back into settings for windows update advanced settings, the choose how updates are installed has remained with the same 2 options.

How can I be sure that Windows 10 does not install this update????
Does changing this setting in GPE work ok?

Any help will be appreciated,

Answer:Preventing Auto Updates

Hi, to hide (stop) a particular update see:
Windows Updates - Hide or Show in Windows 10 - Windows 10 Forums

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Just recently I started having an issue where I would come back and my computer would be off, when I had left it on, so I am assuming that when I leave for a long enough time it attempts to enter sleep mode, somehow fails and shuts down, because then I get a "windows failed to shut down properly" message. I have also been having issues with restart not actually restarting, and getting stuck on "Shutting Down Windows". I also have had that happen when I give the Shut down command. I'd rather not shut off my computer improperly all the time, and when I start it up it says that windows recovered from an unexpected shutdown, and gives similar error codes to the ones found below (I think, I can't quite remember).

I looked around a bit regarding the error code that I was getting, which seemed to point me to use driver verifier on all my non-Microsoft signed drivers. So I did that and it bluescreened on startup, after displaying the starting windows screen.

It did the same thing 2 or 3 times in a row before I decided to go into the Startup Recovery and attempt repairs, which failed, giving the root cause:

"Unknown Bugcheck: Bugcheck c9. Parameters = 0x23e, 0xfffff88004250324, 0xfffff98006142ee0, 0x0."

I then restarted again and allowed the Startup Recovery to recover using the backup, which seems to have recovered completely without losing any of my recent data. I haven't yet turned off my computer to see if the problem persists but I don't see why... Read more

Answer:Driver error possibly preventing proper sleep and shut down

Disable Driver Verifier at first. If you cannot, boot into System Recovery Options and opt for a System Restore. For such hazards, you are not supposed to enable DV at your own. You did not need to enable DV here.

Anyway .........

The DV enabled BSOD indicates to Daemon Tools.

BugCheck C9, {23e, fffff880042f8324, fffff98005982ee0, 0}

*** WARNING: Unable to verify timestamp for dtsoftbus01.sys
*** ERROR: Module load completed but symbols could not be loaded for dtsoftbus01.sys
Probably caused by : dtsoftbus01.sys ( dtsoftbus01+1324 )

Followup: MachineOwner
Daemon Tools, Alcohol 120% and Power Archiver Pro uses SCSI Pass Through Direct (SPTD), which is a well known BSOD causer. Uninstall Daemon Tools at first. Then download SPTD standalone installer from, and execute the downloaded file as guided below :
Double click to open it.
Click this button only:

If it is grayed out, as in the picture, there is no more SPTD in your system, and you just close the window.
The Non-DV enabled BSODs are indicating to NETGEAR WNA3100 N300 Wireless USB Adapter.

BugCheck 1000009F, {4, 258, fffffa8003fefb50, fffff800048fb3d0}

*** WARNING: Unable to verify timestamp for bcmwlhigh664.sys
*** ERROR: Module load completed but symbols could not be loaded for bcmwlhigh664.sys
Implicit thread is now fffffa80`03fefb50
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k... Read more

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Unfortunately my computer has a few of power problems that I've tolerated longer than I can bare. I believe I know what is causing it, but not sure how to fix it. There are problems with both getting the computer to sleep when I want it to, and problems with stopping it from waking up again. In short, my hope is to have the computer go to sleep and wake (only) when I tell it to.

Getting the computer to sleep

Only happens sometimes. Pressing the 'sleep' button, the computer at first appears to be going into sleep mode - the screens go into sleep mode, but the computer itself doesn't do anything. Wiggling the mouse or using the keyboard turns the screens back on.

Seems to be caused by programs running audio or downloading, usually Chrome or uTorrent.

My current powercfg -requests at current time (computer won't go to sleep)


Microsoft Windows [Version 10.0.14393]
(c) 2016 Microsoft Corporation. All rights reserved.

C:\WINDOWS\system32>powercfg -requests

[PROCESS] \Device\HarddiskVolume3\Windows\System32\dllhost.exe
A file delete operation is in progress.
[DRIVER] Corsair Gaming H2100 Headset (USB\VID_1B1C&PID_1B1B&MI_00\8&13d947e6&1&0000)
An audio stream is currently in use.
[DRIVER] Legacy Kernel Caller


[PROCESS] \Device\HarddiskVolume3\Windows\System32\dllhost.exe
A file delete operation is in progress.


ACTI... Read more

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I posted in the Vista section about trouble I am having with updates installing. One person replied that "[b]ecause of the large number of problems in category items that [I] posted, and the corrupted SFC store," before I do anything else, I should post in this forum to make sure my system isn't infected.

To briefly summarize what I posted over there, I can't get some updates to install, and I have some corrupted files (or corrupted something . . . I honestly don't know enough to know what the problem is).

Here is what I got when I ran the dds:

DDS (Ver_09-03-16.01) - NTFSx86
Run by admin at 16:00:03.31 on Thu 04/16/2009
Internet Explorer: 7.0.6000.16830 BrowserJavaVersion: 1.6.0_07
Microsoft? Windows Vista? Home Premium 6.0.6000.0.1252.1.1033.18.2037.1118 [GMT -5:00]

AV: ZoneAlarm Security Suite Antivirus *On-access scanning enabled* (Outdated)
FW: ZoneAlarm Security Suite Firewall *enabled*

============== Running Processes ===============

C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k secsvcs
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkS... Read more

Answer:Possible malware infection preventing updates

Hello ti2,

I'm not seeing any malware in these logs. You can run an online scan and see if it detects anything lurking about. It can take some time, so please be patient and allow it to run it's full course:

**Vista users - right click on the IE icon and run as administrator

Using Internet Explorer or Firefox, visit

1. Click Accept, when prompted to download and install the program files and database of malware definitions.

2. To optimize scanning time and produce a more sensible report for review:Close any open programs
Turn off the real time scanner of any existing antivirus program while performing the online scan

3. Click Run at the Security prompt. The program will then begin downloading and installing and will also update the database. Please be patient as this can take several minutes.Once the update is complete, click on My Computer under the green Scan bar to the left to start the scan.
Once the scan is complete, it will display if your system has been infected. It does not provide an option to clean/disinfect. We only require a report from it.
Do NOT be alarmed by what you see in the report. Many of the finds have likely been quarantined.
Click View scan report at the bottom.

Click the Save as Text button to save the file to your desktop so that you may post it in your next reply

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hello everyone,
my sons laptop has acquired a virus. (an acer aspire 5100 on xp)basically it is preventing any windows updates & any security scans. It is clever; for example if i attempt trend micro house call i get blue screen & the pc shuts down immediately. When i reboot it refers to fat32 as follows:
checking file system on c the type of the file system is fat32.

i have current subscription to trend micro internet security for three pc's but can't download due to the virus.
i am not a "power user" but i am capable of starting the the laptop in safe mode & carrying out basic tasks.(but it appears to be stopping that unless i'm doing something wrong with the "f8" key)

how serious is this & is there the idiots guide to a resolution?
thanks for looking bob (uk)

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i keep getting this message. i have already disabled automatic updates through group policy editor.

Answer:updates preventing my computer from shutting down

With this batch script you can automatically close apps not responding at shutdown in windows. Please execute the batch script as a administrator.

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I have a Compaq desktop at home running Windows 7 Home Premium. My girlfriend has a user account on it that she uses from time to time. She sometimes needs to restart the computer. When she tries to do that, many times the shut down screen shows "Install updates and Restart" as the default action. Is there a way to eliminate that option for her account or at least make Restart or Shutdown, without installing updates, the default choice? She is careful about changing the option, but I am concerned she might slip up one time.

I have no desire to upgrade to Windows 10 at this time (Yes, I know the free upgrade offer is supposed to end at the end of June). On my account, I manually go through the list of new available updates and remove any that are related to preparing the computer for Windows 10 or actually downloading and installing it.

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Hello guys, I hope I've posted this in the correct place. I'm only averagely tech minded so I'll try my best

I'm running Windows XP (sp3) and mostly use Chrome browser with IE occasionally.

My Avira Free has refused to net update for over 24hrs, and when I look at Internet Options I see the 'use proxy server' button is checked although I've previously un-checked it. I've managed to download manually from Avira and am currently running a scan with it & Malwarebytes.

I have some log files but I take notice of the warning against posting hijack this logs in this forum.

There are several processes & files that look decidedly fishy to me but am not sure of where/how to proceed. "ProxyServer = http=" for example!

I also use Malwarebytes free version & update & scan regularly with this & Avira free AV.

I usually scan any potentially fishy files with AV & MWB before downloading but something's gotten through (could be another user when I've not been here is responsible) or can hardware like a cheap chinese USB hub be responsible?

Answer:malware &/or virus (I think) is preventing AV updates

Welcome joolzLet's run these as I feel you have a rootkit.Many malwares like to change the proxy setting on you.Please click Start > Run, type inetcpl.cpl in the runbox and press enter.Click the Connections tab and click the LAN settings option.Verify if "Use a proxy..." is checked, if so, UNcheck it and click OK/OK to exit.Now check if the internet is working again.Please download the TDSS Rootkit Removing Tool (TDSSKiller.exe) and save it to your Desktop. <-Important!!!Be sure to download TDSSKiller.exe (v2.4.0.0) from Kaspersky's website and not which appears to be an older version of the tool.Double-click on TDSSKiller.exe to run the tool for known TDSS variants.
Vista/Windows 7 users right-click and select Run As Administrator.If TDSSKiller does not run, try renaming it. To do this, right-click on TDSSKiller.exe, select Rename and give it a random name with the .com file extension (i.e. If you do not see the file extension, please refer to How to change the file extension.Click the Start Scan button.Do not use the computer during the scanIf the scan completes with nothing found, click Close to exit.If malicious objects are found, they will show in the Scan results - Select action for found objects and offer three options.Ensure Cure (default) is selected, then click Continue > Reboot now to finish the cleaning process.A log file named TDSSKiller_version_date_time_log.txt (i.e. TDSSKiller.2.... Read more

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What can I do to prevent updates from preventing me from using my computer?
Apparently whoever designed Windows update never considered the possibility of people using small SSD drives that only have a fraction of the space required to run applications. Everything worked under Windows 7, although I did have to do some tweaking to get it to install apps directly to drive E: (my multi-terabyte hard drive). After installing Windows Update, I had to do the same registry tweak to make it install programs on drive E:, and it worked fine the first six weeks or so, but then it started routinely breaking one or two of my applications with each update. The problem was initially tedious to fix, but I eventually got everything working. However, I was not successful at getting Windows to comply with running my Chrome browser from E: I finally relented, and moved as many of the commonly used apps to drive C: (the SSD) and consequently had to set the cache size smaller. Everything was fine for another month or so.
However, beginning sometime in November, Windows updates started failing. It schedules an update, runs the update, reboots my computer, says the update failed, and reboots the computer again, uninstalled the update, and then it works. This was an annoyance, but since it only happened once a month, I put up with it.
Recently however, Windows has started retrying updates every few days, and doesn't bother warning me in advance or asking my permission. It just unceremoniously shuts... Read more

Answer:What can I do to prevent updates from preventing me from using my computer?

In updates, there is a setting to schedule restart, usually 3am. Can you check that setting is enabled?

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Info in this thread:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 9:55:39 PM, on 8/3/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Safe mode with network support

Running processes:
C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL =
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext =
O3 - Toolbar: AIM Toolbar - {DE9C389F-3316-41A7-809B-AA305ED9D922} - C:\Program Files\AOL\AIM Toolbar 5.0\aoltb.dll
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_05\bin\jusched.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [avgnt] "C:\Program Files\Avi... Read more

Answer:MalWare preventing Automatic Updates?

Er hm, was I suppose to post the HJT log while in non-safe mode?

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Good day,

I've run into an issue with one of our E7440 units. Whenever I try to enter sleep mode, it fails to fully enter sleep. Just hangs there with a black screen, and the power light is still on (not dimming like it should when it's in sleep mode).
I've narrowed it down to the wireless adapter. I can disable the wireless radio with the switch on the side (also disabling through device manager), and it will enter sleep properly. If I have the wireless adapter enabled, it bluescreens with a 9F code.
I've tried reinstalling the driver, installing an updated driver, and upgrading the BIOS (was on A07, now on A17). I've also tried changing some of the power management settings but nothing appears to resolve this issue.

Has anyone else experienced this issue? And have you found a working solution?

Any advice helps.
Thanks in advance,

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Hi Guys,

I could use some help getting rid of some malware that has been vexxing me for quite a while now. Looking back at my windows update history, I have been unable to install Vista Security Update KB979683 since 16 Apr 10 with it attempting to install everyday since then and always getting the same error 'FFFFFFFF'

I was unable to get a RootRepeal log as the program would use up all my RAM (2GB) and then just exit itself after about 20 mins.

My logs are attached. Thank You!

Answer:Malware preventing Vista security updates

Welcome to Major Geeks!

You ran steps in safe boot mode not normal boot mode. You should be running in normal boot mode to get proper logs unless that is not possible.

Also you skipped running step 6 of the READ & RUN ME so we cannot tell whether you have a Master Boot Record rootkit infection or it is just the disk emulation software you did not disable. To properly continue, you will have to run this step and then rerun MGtools and attach a new log; however, based on the sum of all logs, I don't think you are having malware problems.

While problems with Windows Updates can sometimes becaused by malware, it is quite frequently not malware. It could just issues with Windows itself or it could be your own protection sofware. You could try shutting down Symantec and Windows Defender and see if you can update.

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I have a paid version of AVG Internet Security 2012 which commenced in August 2012. I've had paid versions in the previous two years and until the last two months have had no problems.
In the past few days when I switch on my PC (Windows XP with Mozilla Firefox browser, wired connection with BT) the automatic AVG update will not proceed, nor will a manual attempt.
Within a few minutes of switching on the following Windows warning box appears on the screen:
'The software you are installing for this hardware - Non-Plug and Plug Drivers - has not passed the Windows Logo testing to verify its compatibility with Windows XP. Continuation of installation of this software may impair or destabilise the correct operation of of your system either immediately or in the future.'
Two options are then given: Continue anyway or Stop installation.
The updates waiting to be downloaded are all version 2238 of the the following: Alert Manager; Anti Rootkit Driver; Anti Spam Component; Scanning Engine; Set Up Component; Kernel components; E-mail Scanner; Firewall Component; User Interface Component; Identity Protection; Language Files (English); Online Shield (Settings); Resident Shield Scanner; Link Scanner HTTP Redirector; Systems Tools Component; TDI Component; Pc Analyzer; Update Component.
If I click on 'Continue anyway' the system attempts to download the updates again but aborts very quickly and the same warning notice appears. If I do nothing the warning notice remains but my AVG page sa... Read more

Answer:Windows preventing paid AVG updates download

I'd recommend putting this to AVG in the form of an email. Even copy and paste what you posted here.

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I was going to download Norton 2009 antivirus, but the setup said that the computer needed and upgrade. I proceeded to the windows update to check. Sure enough I needed windows service pack 2. I tried to download this but got the error 80072efd. Its not the firewall, but i also realized that I cannot download it directly from the windows update website. I am really confused and need this antivirus cause my computer is infected at this time. All help will be appreciated.

Answer:error 80072efd is preventing me fom downloading updates

hi and welcome to TSF the first thing you should do is go here and get help for your infection and then see about antivirus i would not choose norton or mcafee as they can cause issues with vista

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Since an automatic update on my computer, my computer will not access the internet. I have tried to resart the computer to a previous point pre-updates but now it will longer do this either. So i am a stuck. Can you help?


Answer:Automatic updates now preventing access to internet


Originally Posted by duncan hill

Since an automatic update on my computer, my computer will not access the internet. I have tried to resart the computer to a previous point pre-updates but now it will longer do this either. So i am a stuck. Can you help?


I have a similar problem. Bun not from automatic updates. I updated Adobe reader(it says "Install security update). Since then It appeared in system Tray an yellow triangle with an exclamtion mark on it. If I click on it, it disappears, but my network connection has stopped working. It connects normaly, but the computer works like it would not be connected to the Internet. I unistaled the update, but the problem reappeard after 2-3 days. Now it looks that it is all OK, but I do not know what am I suposed to do.

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I recently purchased a new (used) Asus laptop K53SV because I needed better graphics and wanted to downgrade to Windows 7. When I purchased the laptop I gave the store a brand new 256GB SSD and they duly transferred the contents of the original WD 640GB drive to the SSD. The laptop has worked perfectly ever since.

However, I was stuck with a 640GB drive. So just the other day I decided to replace the CDROM drive with the WD 640GB. Who uses CDROM drives anymore? I have an external one if I really need it. I bought the correct HD carrier and installed the drive. But now I cannot cleanly shutdown/sleep/restart etc. If I shutdown the screen goes black after awhile but the power button light stays on. After a few more minutes the system blues screens with this error:

Driver power state failure
Stop 0x9F

So I did a diagnostic startup to eliminate the possibility of any other driver causing the problem because I had also upgraded the internal wireless at the same time. Still same problem. So I removed the WD 640GB and now the system shutdowns/restarts/sleeps normally.

BTW when the WD 640GB is in the system I am able to use it without any apparent problems.

WD support is having problems right now otherwise I would have downloaded their diag utility before posting. I will do that but in the mean time any suggestions? Is there anything inherently wrong with what I did? Did I miss something? Thanks.

Answer:Hard drive preventing clean shutdown/sleep/restart stop 0x9F

Hi dpetican, welcome to the Forum.

Have you accessed the BIOS & checked that the CD/DVD drive is not still showing in the boot order. If so you will have to remove it from the start up list.

Then go to Control Panel then Device Manager & see if the CD/DVD is still showing & if so uninstall it.

Could you then post back with a screen shot of your Disc Management with the 640GB drive attached to your computer. The tutorial below will show you how to do that & there is a link at the end of it explaining how to upload that to the Forum.

Disk Management - Post a Screen Capture Image

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For some reason, whenever windows 8.1 updates, internet explorer stops working. Every time I try to get on the internet, I just keep getting a message that 'this page cannot be displayed'. Skype still works, so the problem seems to be internet explorer itself.

I have decided to switch to google chrome to fix the problem, but I can't do so without getting on the internet.

I would like to restore the computer to a point in which it worked, and I have one restore point which I'm certain will work, but the problem is, immediately after restoring, windows automatically updates, which kind of undermines the entire purpose of the restore. I have tried changing the update settings so it will restore without updating, but as soon as the system restores, my changes are undone and windows then proceeds with the stupid updates.

I just want to get on the internet somehow to install google chrome! (and no, I can't just copy and paste from the computer I'm currently on because this one has windows 7).

Any ideas?

smile puppy

Answer:Windows Updates Preventing Internet Explorer from Running!

Unplug your router, then do your system restore. You then have as much time as you need to configure Windows Update not to auto check.

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I am not able to install the windows updates>>used Express and got like 72 updates required. dloaded all but NONE installed.. got this message>>

A problem on your computer is preventing updates from being downloaded or installed

any help on this? this is after a windows XP install/repair

thanks, bo bo bolinski

Answer:A problem on your computer is preventing updates from being downloaded or installed

Re: A problem on your computer is preventing updates from being downloaded or install

no help on this? I am suprised! do I have to do the HJT routine or does someone have an easier solution??

thnx, bo bo bolinski

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With Windows 8.1 Update, how do I prevent all users that the notification of any updates to the apps by Microsoft Store will never be displayed?



Answer:Preventing the notification of any updates to the apps by Microsoft Store

This should cover it: Tech Blog :: Enable/Disable App Notifications In Windows 8

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I have 93 updates for XP & Office 2003 which I cannot install. I have stopped and re-started the update service & tried everything else I can find on the web.

I would be very grateful for any help anyone can provide!

Answer:A problem on your computer is preventing updates from being downloaded or installed

Is your windows update allowed to install updates automatically? Check your settings in the security center. I hope you are updating via a broad band connection. Also does windows download the updates and stalls have way thru the installation? During the install of the downloads, Windows will ask you to accept certain agreements. You may not be seeing these and think Windows has stopped installing. Windows will not move forward unless you respond to these agreement. When downloading be sure all the downloads are complete and upon the installation part, Minimize your screen to see these agreements. IE7 download and install is one of the biggest culprites. It hides behind your Download and install screen.
Hope this helps.

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Hi, my computer somehow picked up some nasty little programs that caused a lot of problems. This is my first time posting on a tech help forum so I hope I followed the rules correctly. If I've done anything wrong or you need some information I didn't supply, please let me know and I'll try to correct it ASAP.

Thanks in advance for your help :]
Okay, here's an outline of my problem:

Initially the desktop of my computer was changed into a screen that read "Warning! Spyware has been detected on your computer!" in Blue and Yellow text.

I downloaded and ran a few different antispyware programs:
SUPERAntiSpyware Free Edition
Dr. Web Cure It!
and Malwarebyte's Anti-Malware

Each of these programs detected some things and I had them remove them.

The desktop issue is no longer present now, however two issues that I know of remain.

I use Mozilla Firefox 3 and it works normal, same homepage and everything, except when I do a search in google, I can not follow the links. If I click on a link it'll divert me to some other things.
At first the links (under properties) all lead to some weird website that started with an "a" sorry I don't remember what it was...

Now all the links are to a followed by a ridiculously long string of characters.

Some of the redirects try to get me to download some pseudo antivirus program antivirus 2009? I think it was called.

Other issues I have is I can't access any help sit... Read more

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Hello all!Firstly, thank you so much for running such a magnificent site with such detailed and easily understandable instructions. I direct everyone I know to this site once they become infected--you offer such useful tools and great suggestions. Anyway, onto my problem. I'm working on a friend's laptop that was infected with System Check. (Boo!) The computer is unable to connect to my wireless, nor his wireless at home and the Windows diagnostic tool is of no help in that area. So everything I'm downloading to run on his computer, (rkill,, etc.) is being downloaded on my computer and transferred via flashdrive. Everything is being run on this computer while it's in Safe Mode with Networking. After going through the steps per the removal guide for System Check, I discovered that the infection was a lot tougher to remove than previously thought. It has kept MalwareBytes from being able to update, and I had to initially rename both TDSSKiller and MalwareBytes installer with single word names so that the malware wouldn't stop the process from running. When trying to run MalwareBytes after going through the guide with Rkill and TDSSKiller (which found no infection,) I receive an error from MalwareBytes that states: Program_Error_updating(11004,0,No address found)I am unsure if this is related to the rootkit, or if the rootkit is preventing the update due to the wireless connectivity issue. So I suppose my questions are thus:1.) Is the rootkit... Read more

Answer:TDSS infection preventing updates to MalwareBytes/Internet connection

Hello and welcome to the forums!My secret agent name on the forums is SweetTech (you can call me Agent ST for short), it's a pleasure to meet you. I would be glad to take a look at your log and help you with solving any malware problems.If you have since resolved the issues you were originally experiencing, or have received help elsewhere, please inform me so that this topic can be closed. If you have not, please adhere to the guidelines below and then follow instructions as outlined further below:Logs from malware removal programs (OTL is one of them) can take some time to analyze. I need you to be patient while I analyze any logs you post. Please remember, I am a volunteer, and I do have a life outside of these forums.
Please make sure to carefully read any instruction that I give you. Attention to detail is important! Since I cannot see or directly interact with your computer I am dependent on you to "be my eyes" and provide as much information as you can regarding the current state of your computer.
If you're not sure, or if something unexpected happens, do NOT continue! Stop and ask!
In Windows Vista and Windows 7, all tools need to be started by right clicking and selecting Run as Administrator!
If I instruct you to download a specific tool in which you already have, please delete the copy that you have and re-download the tool. The reason I ask you to do this is because these tools are updated f... Read more

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This topic is tied to the following post: have malware on my machine that prevents me from updating any of my security apps (MBAM, SpybotS&D, AVG). If I do scans with them in both regular and safe mode I receive no results.Steps i've already taken with the help of a moderator includes: - running fixexe.reg - running TFC - running rkill - running SuperAntiSpyware - re-running MBAM (to no avail)Now I have run Defogger, DDS, and GMER and will post the results per the guidelines and attach the appropriate files:DDS.txtDDS (Ver_10-03-17.01) - NTFSx86 Run by Duong at 20:43:34.07 on Mon 03/22/2010Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_05Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.2047.1270 [GMT -8:00]AV: AVG Anti-Virus Free *On-access scanning enabled* (Updated) coloro:#E567177FW: ZoneAlarm Firewall *enabled* coloro:#E567176FW: NVIDIA Firewall *disabled* coloro:#E567175============== Running Processes ===============C:\WINDOWS\system32\svchost -k DcomLaunchsvchost.exeC:\WINDOWS\System32\svchost.exe -k netsvcssvchost.exeC:\Program Files\AVG\AVG9\avgchsvx.exeC:\Program Files\AVG\AVG9\avgrsx.exesvchost.exeC:\Program Files\AVG\AVG9\avgcsrvx.exeC:\WINDOWS\system32\spoolsv.exesvchost.exeC:\Program Files\AVG\AVG9\avgwdsvc.exeC:\WINDOWS\system32\CTsvcCDA.exeC:\Program Files\Juniper Networks\Common Files\dsNcService.exeC:\Program Files\NVIDIA Corporation\... Read more

Answer:Malware preventing security apps updates (i.e. MBAM, Spybot, AVG)

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.If you have already posted a DDS log, please do so again, as your situation may have changed.Use the 'Add Reply' and add the new log to this thread.Thanks and again sorry for the delay.We need to see some information about what is happening in your machine. Please perform the following scan:Download DDS by sUBs from one of the following links. Save it to your desktop.DDS.scrDDS.pifDouble click on the DDS icon, allow it to run.A small box will open, with an explaination about the tool. No input is needed, the scan is running.Notepad will open with the results.Foll... Read more

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I am infected by a Trojan/Virus that prevents me from updating my antivirus software as well as redirects any clicked links from a Google search. I've run Ad-Aware and it removed a trojan but apparently did not completely fix the problem. I have run online scans (Kaspersky and Panda) but the scan either didn't finish or my computer rebooted when the infections were trying to be removed. I've installed MalwareBytes but it will not execute. I've pasted the dds.txt log below and attached the attach.txt and hijackthis.txt logs.

I appreciate any help that can be given.


DDS (Ver_09-05-14.01) - NTFSx86
Run by brian at 20:38:36.45 on Wed 05/13/2009
Internet Explorer: 7.0.6001.18000 BrowserJavaVersion: 1.6.0_13
Microsoft? Windows Vista? Home Premium 6.0.6001.1.1252.1.1033.18.3069.1563 [GMT -4:00]

AV: AVG 7.5.557 *On-access scanning enabled* (Outdated) {41564737-3200-1071-989B-0000E87B4FB1}
SP: Windows Defender *disabled* (Updated) {D68DDC3A-831F-4FAE-9E44-DA132C1ACF46}

============== Running Processes ===============

C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k secsvcs
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalS... Read more

Answer:Infected with an unknown trojan preventing updates to antivirus and causing google redirects

Just bumping this up. I'm still interested in getting some help if anyone is available.

I appreciate your time. Thanks.

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I have two files whch I cannot delete. Namely Apache and MYSQL. They have been
erased in the registry and everywhere else. These files are located in Computer
Management in the Services folder. I see NO method of deleting them. I be very
grateful if you could tell me how to achieve this.

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When trying to use Windows Update, the updates download successfully but fail to install. The following message appears: "Problem: A problem on your computer is preventing updates from being downloaded or installed." I have turned my antivirus software off, I have tried updating manually, I have tried updating one at a time. Nothing seems to work. I now have a backlog of 13 updates that I'm supposed to install. Can anyone please help? THANKS!

Answer:Windows Update: "problem on your computer is preventing updates from being installed"

Boot into "Safe Mode with Networking" (restart while tapping F8 repeatedly) and see if you can install the updates. This should work.

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A previous question about how to uninstal Windows Steady State goes unanswered.  I presume Microsoft people monitor these posts, but they do not know how to uninstall Windows Steady State to enable the Windows 10 1511,10586 updates
to be installed.   It looks like I am stuck in a bog unable to move forward with Windows 10, so intend to roll back to my previous version and then consider my OS options.   
Is anyone aware of any major problems likely to be encountered by me taking this course?

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Ok heres the deal.
I crashed my system and have done a clean install. I couldn't find my winxp pro disk so I barrowed my friends. His has SP2 on it. I then found out after installing it, that it wouldn't work with my product key. So i had to go searching for my disk. Thankfully I found it, and did a windows repair to reinstall the system with the new disk.
My disk didn't have SP2 on it.

So I go to windows update to do updates and it trys to install like 80 something updates and everytime it comes back with ": A problem on your computer is preventing updates from being downloaded or installed "

I have a feeling that it thinks SP2 is on my system. is there a way to resolve this without having to do another clean install?


Answer:"A problem on your computer is preventing updates from being downloaded or installed"

Hello and Welcome to TSF

Why wouldn't it work with your product key?
It is better to install with SP2 incorporated onto the cd, saves a lot of time. SP2 should have been eliminated while performing the repair install.

You could try the following but you need SP2 installed before installing the updates, the site should have recognized it was not installed. If the following does not help then I suggest you Slipstream Windows XP Service Pack 2 and Create Bootable CD and do a clean install using the proper software

Try re-registering the windows update components. This may help fix a corrupt installer

1. Click on Start and Run,
2. Type "REGSVR32 WUAPI.DLL" (without quotation marks) and press Enter.
3. Should get the message "DllRegisterServer in WUAPI.DLL succeeded" Click OK.
4. Repeat above for each of the following:


5. Reboot

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When opening Windows update I am greeted with the message that Windows 10 is ready to be installed and a reboot is required. I do not wish to isntall Windows 10 but do wish to install updates for Windows 7. On reboot Windows 10 does not install but the message remains. Please advise as to how I can remove the Windows 10 message and update Windows 7. Thanks.

Answer:Windows 10 ready to install preventing Windows 7 updates.

Hi and welcome to SevenForums,
You might try to power down just hold down the power button on your computer till your machine turns off
Then unplug it from the power source and or remove the battery if using a laptop.
Hold down the power button again for at least 60 seconds to drain any power out of the system..

Then start in safe mode with networking at startup
Safe Mode

There are some windows updates you need to uninstall and kill some gwx services and processes
Which might be easiest to install never 10 or gwx control panel to do that
GRC | Never10 Technical Details

Ultimate Outsider - Software Downloads

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My computer is an XP home edition I believe, and it asked me to install some important updated. After doing so, it told me that I needed to restart or shut down my system in order for the updates to take place. When I tired doing so, It gets stuck. I get to a blue "log-off" screen, and it says 6 out of 14 updates are being installed... do not turn off your computer. But it stays like that for hours, and never updates, so I end up having to shut off my computer by hitting the power button. :/

I tried doing a system restore, but those updates have to be installed first. Before it even tries to restore, it deals with the updates. I'm not too sure what to do. Is there any way to bypass these updates, or get them installed some other way? I'd really apriciate the help. Thanks.

Answer:Updates for my computer are preventing me from shutting down my computer

Is this a new system? When you go to updates have you validated your copy of XP with Microsoft? Once you do that and make sure your settings are correct in your browser for downloads it does take time but not hours. Are you running firewalls, Zone Alarm etc., anything that would block the updates? Jazz

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For some reason the system refuses to automatically go to sleep after the required idle time set up in Power Options. The issue seems to occur after program/W7 updates? If I go into the Power Options and Update something the automatic sleep function starts working again (sometimes!). Somewhere along the line someone gave me a Run Command that would show what is keeping the system from entering sleep mode. I lost the command since I thought the problem went away for good a few months ago! Help, I will make sure I don't lose it again.

Answer:Sleep problem after updates


Which particular update do you refer to?

Check through the links below to see if they are of any help to you.

Power Options and Sleep Mode Problems - Vista Forums

Sleep States - See Available Sleep States

Sleep issues after Windows 7 SP1 installation - Microsoft Reduce Customer Effort Center - Site Home - TechNet Blogs

Sleep Mode Problem after Windows 7 sp1 installation

Sleep and hibernation: frequently asked questions

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hey all, new to the far, i cannot find a straight answer....i recently downloaded and installed the latest updates. everything went smooth, however, my sleep mode is now non functional. if i close the lid, it doesnt sleep and goes right to the log on screen, same if i go through the start menu. the weirder part is that, on the log on screen, there is usually that red button on the bottom right that give you the option of shutting down etc...that button has also now dissapeared. HOWEVER, BOTH the button and sleep mode are there and functional BRIEFLY after the computer is turned on from being in a shut down state. after i log on and use the computer for a while, thats it, they are both gone again....a system restore just makes my machine worse, byt screwing around with my security suite. ive tried numerous times...what can i do to get my sleep mode back up and working without doing a system restore? is it possible that the sleep mode and button will restore themselves with future updates? helppppp!

Answer:Latest Updates = sleep mode GONE! HELP!

Hello SIcivic07,

Check your laptop manufacturer`s website for the latest device drivers to enable some of the disabled features, unfortunatly the thing with laptops is without the specific OEM driver you might not be able to use sleep/suspend.


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I build all of my computers. I recently built an asus Z77 series computer

Installing the operating system windows 7 everything is going well. Install all the drivers through the thumb drive method. "all good like 2 to 3 seconds to sleep" Proceed to update, finished all the updates. After this it takes 3 or 4 minutes to sleep? I'm thinking okay this is kind of weird.

Not quite sure how to debug this?

Answer:Taking 4 to 5 minutes to sleep after updates.

Have you checked the time to sleep option in power options?

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i been fighting bsods for a while when going into sleep or out of sleep.

I recently reinstalled fresh w7 and had NOOOOO bsod until i installed the first batch of MS auto updates.

is ther anyway you can tell from my info ill attache which update is the problem?
thank you soo much..
w7 64
4 gigs ram
gigabyte 890gpe
AMD 6 core 3.2 ghz
1200watt PSU

Answer:BSOD on sleep after first batch of W& updates

i attached my dump files per instruction

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My Vista/SP2 notebook has had no problems.
Except for this:
I put it to sleep last nite, but this morning it was awake.
And, there was an auto update installed:
MSE client update package KB2254596

The same happened several weeks ago.
And as I remember that had an update as well.
I have auto update set to run at 3:00AM.
What happened here?

A. Notebook problem where it did not go to sleep properly.
This is possible, but I think I would have noticed the led on.

B. The auto update causes it to wake up at 3:00AM and check for updates
even when asleep? Is that possible?
I thought that only task schedular tasks could bring a PC out of sleep.
I see only one task that has "Wake the computer to run this task".
It is MobilePC/TMM, which seems unrelated.
I also seem to remember that some NIC cards can be set to wake up
a PC. I have never fiddled with that.


Answer:Vista updates on notebook while in sleep mode?

Yes, you nailed it. If your NIC card is set to wake the computer. It will wake you when updates are available. You can turn it off, if you like:
Device manager
Network adapters double click
Right Click
change settings
power managment
Untick the box wake

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There are two new updates (one for Skype desktop and one for Windows Framework 4.5.2 (KB2901983) - 4.5.1 is already on the computer) that will not load. Of course, i'd like help with getting them to load, but until that time, the problem is that every time I go to put the computer to Sleep, I don't get Sleep in the field of "What do you want your computer to do," instead I get "Install Updates and Shut Down." Until these updates appeared, the field would always self-select Sleep. How can I hide or get rid of these updates (until I learn how to load them) so that I can go directly to Sleep and not have to scroll the field to Sleep?

Got answer on how to hide unwanted or unloadable updates:

When you open Windows Updates and download them, let it download the updates it won't install, then right click each each update and select "Hide Update," it should look like this:

I've got Skype Portable on my desktop (couldn't get the desktop version to work) and the Skype update (KB2876229) for Skype 7 won't load because it is probably for the desktop version of Skype?

Answer:Non-loading updates interfere with shutting down or going to Sleep?

As far as .NET is concerned, your best bet is probably to remove the existing installations completely first using Aaron Stebner's Cleanup tool, then install the 4.5.2 version with a clean base.
.NET Framework Cleanup Tool User's Guide - Aaron Stebner&#39;s WebLog - Site Home - MSDN Blogs

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Since I built my new (Vista) rig about a month ago (regrets, regrets!) I have been getting automatic updates EVERY DAY--sometimes, twice a day! This means that if I want to go into Sleep mode, the computer installs the update, then SHUTS DOWN-so making a mockery of any "Sleep" mode.Of course, I can (and do, often) restart the computer first, which installs the update, at which I can then go into sleep mode--but what a waste of time! (Alternatively I could disable automatic updates, but then what is the point of having to disable one utility simply to avail of another?) What a nuisance.What I want is a button that installs the update(s) then RESETS the computer, THEN goes into Sleep mode. What about it, Microsoft? (I presume you are watching.)The whole thing leaves me wondering if I actually am getting daily updates, or if something more sinister is going on, like a virus. (Nothing is showing up on my scans.)Comments, anybody?Phrixos

Answer:Vista: the sleep button, updates, and shuting down

Updates every day?If they are microsoft updates then I would be surprised. My defender updates come in about 3-4 max per week. Other updates are on the Microsoft monthly cycle.Have you checked your update history to see what they are?

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There are two new updates (one for Skype desktop and one for Windows Framework 4.5.2-4.5.1 is already on the computer) that will not load. Of course, i'd like help with getting them to load, but until that time, the problem is that every time I go to put the computer to Sleep, I don't get Sleep in the field of "What do you want your computer to do," instead I get "Install Updates and Shut Down." Until these updates appeared, the field would always self-select Sleep. How can I hide or get rid of these updates (until I learn how to load them) so that I can go directly to Sleep and not have to scroll the field to Sleep?

Answer:Non-loading updates interfere with shutting down or going to Sleep?

When you open Windows Updates and download them, let it download the updates it won't install, then right click each each update and select "Hide Update,"  it should look like this:
In order for Windows Updates to prevent you from continuing to ask for them, probably best to download the updates manually - Windows Framework shouldn't be a very hard google search for a download link and as for Skype - well you might have to re-download the program if they don't have the option to download updates individually. 
But, better that than to have Windows Updates constantly asking you to install updates that won't install. 

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I'm an intern working on a small project for my company this summer. I'm more of a Finance person, so I'm having some technical problems with my project.

The company has about 200 computers with XP that are left on each night for automatic updates. I'm looking into the energy savings of having the computers in sleep mode each night instead - but will they still "wake up" for the automatic updates?

If you know, please help me out - thanks!

PS - I think Vista will do a lot of this automatically, but we're not making the switch for at least a year or two.

Answer:Sleep Mode, waking up for Automatic Updates

No they won't wake up.

The simple thing you can do is to synchronize automatic update with shutdown command.

First you must know when computers must be working.
Then go to Control Panel to Scheduled Tasks and add task: "C:\WINDOWS\System32\shutdown.exe -s -t x" where x is time in seconds to switch off (for eg. 300 = 5 minutes )
Set start time of update, then estimated time of update and after all computers will switch off.

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Okay, I just acquired this lovely unit: intel i5 3340 2.7, 8 G Ram, 128 G SSD.  2 problems:
1. The driver update feature on the site says I need a chipset driver update, about 129 MB, but it won't install after several attempts, even though it says successfully installed.
2. If I close the lid or put the unit to sleep, the lock screen will come on after opening the lid, but login screen will not appear.  I've been searching forums from Dell, Microsoft, etc, with no solution found yet.  This morning, the laptop took two attempts to boot, even though I had shut it down last night.  Similar thing - lock screen only. 
Dell professionals - please advise!

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I leave my computer on 24/7 so that it can update itself with Windows update, to run AVG virus check and etc. Should I be putting the computer into hybrid sleep instead to save on power?
Will the scheduled programs wake up the computer and run properly. I read before that there were some issues with waking computer from sleep mode.
Dell Dimension 9200 running Win 7.


Answer:Will computer wake up from hybrid sleep to check for updates?

Anything listed as critical will wake the computer - this can be seen by looking for the "wake this computer" checkbox checked on a scheduled task. And yes, WU will wake the computer when it's scheduled to run, even if in a sleep state (including hybrid sleep).

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Both sleep and hibernation worked perfectly according to the power options settings at their preset times before installing updates KB953155 and KB954154. Now, the power options do not work anymore, only the manual command works. I uninstalled those updates and also tried to make a restore from a restore point I made just before installing the updates. Windows makes an automatic restore point, also. I tried this one too, but nothing solves the problem. It is a desktop pc, and I use those functions all along the day when unexpectedly going out and coming in. I don’t know what else to do. Can you, please help? It seems that installing updates is the most unsecure and the highest danger for a computer.

Answer:Automatic sleep and hibernation gone after updates KB953155 and KB954154

Hi Neophile,

Have a look here

Power Options and Sleep Mode Problems

Hibernation - Enable or Disable
I hope this helps


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Relevance 43.05%

Hi all,
Recently my laptop notified me of some computer updates, this yellow window popped up and gave me the option to start now or delay the update for 4hrs so I delayed because I was busy. A few hours later I used my laptop again and about 20mins into using it, the laptop restarts itself without notifying me, to install these updates. While these updates are being installed it recommends you don't shutdown the computer. But my boyfriend shut my laptop lid without knowing. Now when I attempt to use it, the log in menu appears, but once it logs in, it logs me back out and takes me back to the original log in page. Ive tried rebooting several times but it hasn't solved this problem. I don't know how to fix this, if anyone could help it would be much appreciated,

Answer:Accidental shutdown/sleep of laptop while updates installing

Hi Viviant11,

Please login in safe mode and check if you are able to login. Please use the following link for detailed instructions to go to safe mode: Safe Mode

If you are able to login in safe mode, then try to Perform System Restore (only if Software Configuration Changes were made) providing the link for your reference: System Restore - Microsoft Windows

NOTE: With system restore you will not lose any data from the computer, any new programs installed in the computer you would need to reinstall the programs back on the computer.

Kindly let me know the results.

15 more replies
Relevance 42.64%


So since last month, when the PREPARATION updates for Windows 10 started rolling, my PC with MSI Z97 PC mate started randomly turning itself on from sleep with reasons in eventvwr.msc as either:
or most often
Intel eXtensible Controller (by the way I suspect Microsoft is doing some Hardcore spying - by injecting something some Code into the Motherboard-similairly as the KEYS for Windows 10).

Of course, windows was reinstalled 4(!) times, BIOS reflashed (3 times) and still the same thing is happening.
Of course also - fiddled with ALL the settings in there - Disabled all wake on LAN - disabled boot / wake by ethernet, tried switching Wake mode from OS to BIOS, and vice versa - NOTHING helped.

This all started last month, shortly after I tried installing the updates that were prior to Windows 10 (which shouldn´t be any problem, since the system was allready reinstalled 4 times, and in addition 3 times it was installed on Windows 10).

By the way I would like to write some interesting suspicion - When I was doing these reinstalls, I had installed completelly CLEAN install of Windows 8.1 and noticed that there are some bugs - that were fixed in the updates (such as Text displaying in different
language on the locksreen in Windows), that I decided JUST TO CHECK for the updates, and WITHIN SECONDS the Get Windows 10 update was installed, EVEN THOUGH I JUST SET IT TO CHECK FOR UPDATES AND LET ME CHOOSE TO DOWNLOAD, IT AUTOMATICALLY CHANGED ITSELF T... Read more

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Relevance 42.64%

I have desktop computor windows 7 Hpe pavilliion h8-1287cI think i had virus or malware. installed original drivers didnt help but when one driver installed my sleep doesnt work or light up in start button ?when it restarts it say out of range and locks up? reinstalled windows 7 after install windows update doesnt work neither does the update in add printer.and drivers if install all have out of range problem. cant seem to get windows  update to work, printers update  will not work, or trying to download microsoft fix it will not work?sleep not show up on start list?printers not updating will not work?tried several update issues but not working?have new virus protection total defense shows no problem with virus or malware???thanks,tom

Answer:update freeze windows 7,updates not working, sleep not worki...

Hi @45fmj,Thanks for becoming a member of the HP Support Forums. I understand you are having an issue with a virus or Malware. I would like to assist you today with resolving this issue. Please look at the following documents.About Spyware, Adware, and Browser Hijacking SoftwareUsing Windows Defender to Prevent Malware Problems (Windows 7)Performing an HP system recovery (Windows 7) Please keep me informed of how things went. If you require further assistance, let me know and I will gladly do all I can to help you.Please let me know if this resolves the issue by marking this post as "Accept as Solution".To simply say thanks, click the Thumbs up below!  Thanks.

2 more replies
Relevance 42.64%

We have a new X301 with Vista 32 installed. Things were working fine until I ran system update the other day. I've set the power options so not shutdown hibernate, however, after a period of time the system seems to go to sleep or to a screen saver and will not come out of whatever state it is in. The only solution is to power off/on the system. I have an X500 where there were display driver problems if there was an external monitor (dual monitor) attached. The only thing I can think of is that either there is some similar issue with the X301 since we have an external monitor attached or there is something that was messed up with the drivers that were installed. I do have (for now) restore points before these drivers were installed but I'm not ready to take that drastic step yet (or a full system restore and start over). Anyone experience this type of issue or have any suggestions? ThanksNeil

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Relevance 42.23%

Two days ago I installed the Windows 10 cumulative update, and the Lenovo Companion September updates for the power management driver, hotkey features, and BIOS.This is with Win10 Pro, UltraDock, and DP monitor. Since then my machine no longer wakes up, or at least it wakes up, but the screen stays black, the notebook screen is black, the DP screen turns on but stays black.I have to hold power to do a cold boot. Any ideas which update is the casue, and how I recover?

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Relevance 38.54%

I have checked settings for sleep mode schedule, that is not the problem. When I try to re-start to install updates, it gets up to 98% then says it can't install updates and then uninstalls the updates. I've run the diagnostic program from Microsoft and it said it fixed several errors but still would not install updates. I cannot get an error code because there is no update history. I cannot revert to windows 7 because the upgrade occurred more than 10 days ago. I looked for an option to re-install Windows 10 and did not find one. Unless someone out there has a solution I will have to reset the computer and hope to get Windows 7 back that way.

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Relevance 36.49%

Every time there is a windows update, my computer turns itself on and installs the update on its own. It's really annoying when I leave my home for a few days and come back to find the computer on at the log-in screen. How can I make it so the computer doesn't automatically turn itself on and install the updates?

Answer:Windows updates - Computer boots up on it's own and installs updates, how can I stop it doing updates on it's own?

In your PC settings, try setting Windows update to anything except "Automatic". However, with this setting change, you would need to regularly check for updates to ensure that your PC is up-to-date with regards to security.
You may create a Windows Central account to provide us with more information: what OS version are you referring to?

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Relevance 34.44%

For the past day windows wants to install the same 4 updates over and over, I have windows update set to download and let me choose when to install.

I can't understand why I even need them, as I uninstalled net framework.

Notice how the update at 8:17 AM., KB2656368, is the same as one of the 4 updates installed at 7:47 PM.
Windows wants to install the same four kb files again.
How do I stop this?

Security Update for Microsoft .NET Framework 4 on XP, Server 2003, Vista, Windows 7, Server 2008, Server 2008 R2 for x64 (KB2656368)

Installation date: ‎6/‎15/‎2012 7:47 PM

Installation status: Successful

Security Update for Microsoft .NET Framework 4 on XP, Server 2003, Vista, Windows 7, Server 2008, Server 2008 R2 for x64 (KB2656405)

Installation date: ‎6/‎15/‎2012 7:46 PM

Installation status: Successful


Security Update for Microsoft .NET Framework 4 on XP, Server 2003, Vista, Windows 7, Server 2008, Server 2008 R2 for x64 (KB2686827)

Installation date: ‎6/‎15/‎2012 7:45 PM

Installation status: Successful


Security Update for Microsoft .NET Framework 4 on XP, Server 2003, Vista, Windows 7, Server 2008, Server 2008 R2 for x64 (KB2604121)

Installation date: ‎6/‎15/‎2012 7:45 PM

Installation status: Successful


Security Update for Microsoft .NET Framework 4 on XP, Server 2003, Vi... Read more

Answer:Windows 7 updates same for updates every time it checks for updates

See if you can System Restore to before Net Framework 4 was installed and then Hide it when it is again offered in Updates.

But be aware that some programs will need it and may not prompt you of this leaving you to guess why they are not installing or performing correctly. For this reason I always install it.

So you might want to reinstall it using its standalone installer since it may not have uninstalled correctly anyway.

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Relevance 34.44%

I'm at the end of my wits here trying to figure out what is going on with my pc..

I have an overclocked pc, to 4.6 which has been rock stable.. sleep mode has worked fine.. i choose sleep and it stays asleep..

I decided to wipe my C drive on my samsung Evo ssd (no samsung software running).. and start clean.. i also tested this on my older test image, same issue..

If i choose sleep, it instantly comes back out of sleep (same with doing a shutdown too, though if i shutdown from bios no issue)..

I've tried everything.. i've tried viewing the wake events, nothing really there as a clue..
I've tried setting wake timers to disabled.. tried setting the nic card power management to off.. tried disabling the nic too.. saw that the mouse and keyboard are set to wake, set those to disabled for waking, no change.. tried pulling every usb from the machine.. still the same.

I've also tried updating via device manager various drivers, using the update button, some did update, but made no difference

Some of the commands i've used include:
powercfg -devicequery wake_armed
powercfg /requests

Also ran the sleepstudy option, but when it says woke up, cause is "unknown"
Again, this all worked fine about 10 days ago on the old OS, its the new one giving it fits (and technically my older test win 10 image too for some reason).

I went into the bios and disabled the overclock for the most part, basically took my ratio from 46 to 43 (i7-6700k).. same ... Read more

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Relevance 34.44%

My SL500 (using Vista) has an intermittent problem, it will enter sleep mode, when you  press a key it exits sleep mode, but within a minute (sometimes longer) it will automatically re enter sleep mode, this will then continue indefinitely.If I restart the laptop the same issue will persist, although sometimes if I remove the battery and power lead once the laptop is shut down and then re connect the power and start it the sleep mode will sometimes function correctly (can't definitely say it always does).The problem is not constant, it has happened repeatedly during the last two days, but before these incidents there were no problems for months.I read that some laptops had issues with the processor overheating and this can cause the laptop to power down, although the lap top had only been on for 30 minutes before the problem started.I wondered if anybody else has had this issue or knows of a fix or knows of any software settings that require adjustment?ThanksJon

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Relevance 34.44%

Hi everybody,
This is first time asking a question, hope I'll do good. I use Win7 (and others) with sleep/wake-up  from long time now, as main method of start/stop. 
Recently, I managed to connect a Win7 desktop to network by cable, just to be able to wake it up using RDP and work on it from other PC-s. All fine, but...
After closing RDP (by disconnect) and  wait (30 min) to enter in sleep mode (supposed to be S3) everything goes well till it should stop power-which it don't (like in S1). In BIOS power options I choose "S3 only" (not "auto, not "S1
only"). Moreover, the red led (HDD) goes on and stay on this state indefinitely. Same result if you log-off from RDP and manually put it on sleep locally from log-in screen
WITHOUT logging in.
The Problem:
Next, the computer don't wake up (do nothing) by start button, neither by RDP ("computer not present" or so), nor even by reset button!!. The only way to (re)start it is by power down (4 sec on start button) or cutting down the power.
I'm for 30 years in computing, I never saw that hard reset won't work because of software. 
Other computers with Win7 used before never have this problem - they normally enter in sleep S3/resume- even after multiple RDP sessions and going to sleep states between them.
I have just tested another scenario: after closing RDP, put manually in sleep mode
AFTER login in my account - that works normally. So RDP put computer in a state impro... Read more

More replies
Relevance 34.44%

if a close my laptop cover with sleep mode disabled, will it still goto sleep?
i turned off sleep mode from the control panel, but if i close my laptop cover will it still go to sleep, or would it stay on?

Answer:if a close my laptop cover with sleep mode disabled, will it still goto sleep?

Have you tried?

If you go into powerf saving modes, you can set what it does.

3 more replies
Relevance 34.03%

I have the same problem my w10 gaming PC witch is running very well I sleep it around 11pm and it wakes up around 3 or 4am and in 10 or 15 min it goes back to sleep I tried fixing it by going into the msconfig that didn't help, I tough it was Microsoft
that was doing it or someone ells is trying to get in. If someone has a fix please let me know. I don't know what to do any more. I have Karperky internet security and Windows Defender on all the time they seem to work good together.

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Relevance 34.03%

Hi! Any idea how I could solve this problem?

powercfg -requests


[DRIVER] Cirrus Logic High Definition Audio (HDAUDIO\FUNC_01&VEN_ ...)
An audio stream is currently in use.
[PROCESS] \Device\HarddiskVolume2\Program Files (x86)\Windows Media Player\wmplayer.exe

I tried uninstalling the audio driver
I also tried that code
powercfg /requestsoverride driver Cirrus Logic High Definition Audio System

(as mentioned here)

(Note that in this driver (in devices manager) there is no "power management tab" (as in network adapter) to uncheck the "allow to wake up on sleep"." tab on driver )

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Relevance 34.03%

I got this laptop around 2 months back and this hibernate problem started a week back. Everytime I put the lid down or push the power button or just leave the laptop idle for a long time it is supposed to sleep but it only sleeps for 5-10 mins after that it goes straight to hibernate mode. This is quite annoying as I have to wait for the windows to boot up every time I want to resume my work. I checked my power options everything is set to sleep and not on hibernate also the power managemnt utility crashes every time I try to start it up.

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Relevance 34.03%

Running Windows 7, when I adjust the power settings so that the display dims, turns off and eventually sleeps after a set period, once the laptop is active there are usually about 6 to 8 "blinks" where the mouse pad has to be touched to wake it back up as I try to use the machine.  After this ritual, the computer operates fine.  I have tried several adjustments to the power settings, but the only thing that ensures the display will operate correctly is if I use no power saving options, and leave the screen on at all times.  I am using a wireless mouse if that may make a difference.  Please, any advice?

Answer:Lenovo B570 display will alternate sleep/active/sleep

Hi mylabsummer,
Welcome to Lenovo Community Forums!
I?m sorry to hear that there is a display flickering/blinking issue in B570 while turning ON the computer and using a Wireless mouse will not affect any of the computer?s response, however the issue seems to be with the display driver.
Below are the steps to diagnose and resolve the issue:

Display driver should be re-installed to confirm the issue, Click below links to download the Display drivers.

Intel Graphics Driver for Microsoft Windows 7 (32-bit or 64-bit)
NVIDIA Display Driver for Microsoft Windows 7 (32-bit or 64-bit)

Also check if the issue is same in Safe Mode, to get to safe mode restart the computer and keep tapping on ?F8? Key to get into Advanced Boot options then select ?Safe Mode?.
If the issue is same in ?Safe Mode?, re-installing the OS(Operating System) will resolve the issue, if OS is pre-installed in the computer OS can be re-installed using OKR(One Key Recovery), Click here to download the user guide and refer page no.33 to perform OKR.

NOTE: Please backup the data before performing OKR as the computer will be re-installed to its factory settings.
Hope this helps!!!
Do post back if the issue still persists.
Best Regards

Shiva Kumar

Did someone help you today? Press the star on the left to thank them with a Kudo!If you find a post helpful and it answers your question, please mark it as an "Acc... Read more

1 more replies
Relevance 34.03%

Hi, I'm having problems on a system with a gigabyte MA78GM-US2H and a amd 9850 quad. The computer works fine but after I install symantec I can no longer get the computer to go to sleep, It just reboots and starts up again. When I remove it, the computer can go to sleep again. I have updated all of the drivers and the mobo bios but the problem is still here. Any ideas on what to do next? or maybe is there a free virus program out there I could use instead? I would rather not have to buy something different if I can avoid it. Thanks

Answer:Problems with Symantec and sleep mode, computer reboots instead of going to sleep

What program do you mean by "Symantec?" Symantec makes a ton of different antivirus softwares, among other things. Most of them are a pain in the ass, and your computer is better off without them. I think a lot of the guys on this forum recommend NOD32. I typically recommend Trend Micro, but to be honest I don't use any AV on my own machine. Be smart with your surfing, don't open attachments, and run a firewall. Makes it pretty damn hard to get a virus!

5 more replies
Relevance 34.03%

Hi All,
I have two systems a N650SLI-DS4 and a GA-EP35-DS3L hooked up to a Trednet KVM switch. If I put the GA-EP35-DS3L to sleep and switch to the N650SLI-DS4, the GA-EP35-DS3L system wakes up. The only way I have been able to keep it in sleep is if I hold the switch for the N650SLI-DS4 while pressing the sleep button and then switching to the N650SLI-DS4 immediately the GA-EP35-DS3L won't turn on until I press the power button. Now the N650SLI-DS4 doesn't have the problem. I went into the BIOS and disabled the keyboard and mouse wakeup but don't know what else to check. Does anyone have any suggestions as to what to check next?

This is what happened to me for the past few years. This week I just replaced my N650SLI-DS4 with an ASUS P8Z77-V LK board. The Asus also does NOT show the same issue that the GA-EP35-DS3L has. Could this just be an issue with the power supply?


Answer:GA-EP35-DS3L sleep and KVM switch wakes comp from sleep

npolite, it could be that you have "wake on lan" set on in your network card.


6 more replies
Relevance 34.03%

I have a Dell Latitude 6430u running windows 7 64.
When I first got it I worked through many BSOD issues and it was running fine for many many months.
Now recently it started not sleeping, waking up by itself during sleep and waking up from sleep with an unexpected crash message.
Any and all help is greatly appreciated.

Answer:BSOD - Won't sleep or crashes during sleep on Dell Latitude 6430u

Please enable Driver Verifier by following these instructions. A driver is most likely at fault that can't be identified.

Driver Verifier - Enable and Disable

3 more replies
Relevance 33.62%

Somehow it has a my custom plan1.
I want to delete my custom plan 1 because it does not work.
I change settings to 1 minute, it does not sleep.

IF I click start then sleep, yes it will sleep.

It used to sleep, I made some changes somehow custom plan 1 got invoked and now it does not do what I have it set to do.

adding, following this I was able to delete that plan
seeing if balanced will sleep.
Custom Power Plan - Create or Delete

Answer:Computer will not goto sleep on timer, will sleep when manually done

well, that darned PC still wont sleep

trying the disable wake timers setting.

6 more replies
Relevance 33.62%

Whenever I press the sleep button on my computer, or when I leave it idle and it goes to sleep by itself, I get a blue screen of death. I would really like to solve this issue and it would be great if someone was able to help me ...

Now, this computer came with an AMD video card, but I uninstalled those drivers and took out the video card and installed a GTX 570 from EVGA. The drivers are up to date, so I am pretty sure the new hardware is installed correctly. Furthermore, it was not doing this for the first few months of having the video card installed. This is very recent, so I don't understand what it could be...

I've attached an image of the BSOD so you all can see.

Thanks for any help you can give

Answer:BSOD when computer goes to sleep or I press the sleep button.

9 more replies
Relevance 33.62%

Hi, I've got a Toshiba Satellite Pro A120 (1.5 yrs old; Intel core 2 CPU 2.33GHz; 2GB RAM) with Vista Business (SP1 32bit) and often when I put it to sleep, it will hang or crash on resume forcing me to to do a hard shut down. Sometimes the screen will just be totally black and hang, and sometimes it will get to vista's "resuming" splash screen or even the login screen and then hang/crash. Often the disk activity LED will remain on indefinitely (due to the hang) even though I can't hear any disk activity. As far as I'm aware all my drivers are up to date. I'm just so fed up with loosing documents and personal settings now I've got to do something about it, and from googling, it seems this is a pretty widespread problem but I've not come across a solution that's worked for me - I've even installed the extra KB patch that was meant to fix it.

Also, sometimes when I put it to sleep (fully charged) and not use it for a a few hours, I find that the laptop has lost power during sleep because the battery has been run flat and the ventilation grille feels warm, even though I know that the battery can normally last much much longer on sleep. Is it possible that the computer resumed itself from sleep to hibernate after 200 mins on battery (as my power settings dictate) and then crashed whilst resuming, causing it to drain itself flat (since it my laptop should have entered automatic hibernation on the critical battery warning unless it was unable to respond)? Is this a pow... Read more

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Relevance 33.62%

I have an issue with the sleep function. The computer does not awake from sleep. When I try to do it, it behaves as if it was waking, but it never ends and there is only a black screen; the mouse and keyboard are inoperative. The only thing possible to do is a hard reboot. When it boots, it shows a notice with a minute report (in the zip file) usually saying there was a blue screen, but I NEVER see any blue screen at all.

I know the power configuration is OK because I have always used the same scheme. A powercfg ?energy report shows several errors and warnings. They refer to USB and PCI (vendor 1002=ATI motherboard), but I don?t know how to repair them.

I downloaded the drivers downloader from and downloaded and installed the drivers. They are all Broadcom Corporation signed, the brand of my USB Bluetoth attachment. I rebooted after installing, as recommended. Run powercfg ?energy again and got the same report issues (in the zip file). I don?t think the processor utilization warnings to be very important because they are low and sporadic picks. It has been like this for some time now, so I don?t have a restore point. Can someone help and tell me what I can do so solve this issue, please?

Files uploaded in the attached zip:
. Windows warning after reboot
. Windows dump and xml files (2 = 1 each)
. Powercfg -energy report
I wanted to correct the thread title, but was unable to do it. Maybe someone else can do it.

Answer:No Wake From Sleep – BlockedI have an issue with the sleep function. T

Quite confident it's a driver issue, it will be very difficult to troubleshoot from the one included dump file though as it's incomplete and inconclusive.

* *
* Bugcheck Analysis *
* *

The current thread is making a bad pool request. Typically this is at a bad IRQL level or double freeing the same allocation, etc.
Arg1: 0000000000000007, Attempt to free pool which was already freed
Arg2: 000000000000109b, (reserved)
Arg3: 0000000004440006, Memory contents of the pool block
Arg4: fffffa8007c481b0, Address of the block of pool being deallocated

Debugging Details:

***** Debugger could not find nt in module list, module list might be corrupt, error 0x80070057.

Cannot get _POOL_TRACKER_BIG_PAGES type size
Cannot get _POOL_TRACKER_BIG_PAGES type size

POOL_ADDRESS: fffffa8007c481b0





LAST_CONTROL_TRANSFER: from fffffa80036544e0 to fffff800038c2d40

fffff800`00b9c360 fffffa80`036544e0 : 00000000`00000000 00000000`000007ff fffffa80`... Read more

9 more replies
Relevance 33.62%

Hi, I've got a Toshiba Satellite Pro A120 (1.5 yrs old; Intel core 2 CPU 2.33GHz; 2GB RAM) with Vista Business (SP1 32bit) and often when I put it to sleep, it will hang or crash on resume forcing me to to do a hard shut down. Sometimes the screen will just be totally black and hang, and sometimes it will get to vista's "resuming" splash screen or even the login screen and then hang/crash. Often the disk activity LED will remain on indefinitely (due to the hang) even though I can't hear any disk activity. As far as I'm aware all my drivers are up to date. I'm just so fed up with loosing documents and personal settings now I've got to do something about it, and from googling, it seems this is a pretty widespread problem but I've not come across a solution that's worked for me - I've even installed the extra KB patch that was meant to fix it.
Also, sometimes when I put it to sleep (fully charged) and not use it for a a few hours, I find that the laptop has lost power during sleep because the battery has been run flat and the ventilation grille feels warm, even though I know that the battery can normally last much much longer on sleep. Is it possible that the computer resumed itself from sleep to hibernate after 200 mins on battery (as my power settings dictate) and then crashed whilst resuming, causing it to drain itself flat (since it my laptop should have entered automatic hibernation on the critical battery warning unless it was unable to respond)? Is this a powe... Read more

Answer:Laptop sleep issue, Hanging going to and resuming from sleep

once perform a disk clean up and junk file cleaner and check the sleep options at power management....hope this will help....

5 more replies
Relevance 33.62%

For some reason, my 'sleep' has stopped working - either from the sleep button, or on the Start button option.
Now it just goes to the user login screen.
Has always worked perefctly until today.
Weird. Any ideas?

Answer:Sleep doesn't sleep anymore - just goes to login screen


You might want to try the same tutorial as last time Power Options and Sleep Mode Problems - Vista Forums


2 more replies
Relevance 33.62%

I have a W520 running Windows 7 Professional. Just recently, my laptop has been going into sleep mode after being idle for about 2-4 minutes (the time is not consistent). My power management is set to "high performance". Put the computer to sleep is set to "Never". The advanced power settings are:Sleep afterOn battery: NeverPlugged in: NeverAllow hybrid sleepOn battery: OffPlugged in: OffHibernate afterOn battery: NeverPlugged in: NeverAllow wake timersOn battery: DisablePlugged in: DisableDoes anybody have an idea of why my laptop goes into sleep mode after 2-4 minutes? Is this a software or hardware problem?

Answer:W520 entering sleep mode but sleep disabled in pow...

Hi KnightCa,
Welcome to Lenovo Community Forums!
I'm really sorry to hear that your Lenovo W520 goes into sleep mode even after it has been disabled in Power management.
Go to Control panel - - >Power Options - - >Change plan settings (Choose the Power plan that you have selected) - - >Change advanced power settings - - >Adjust the settings under sleep and display as shown below.

Also, try doing a windows update and reinstallation of Power manager in your system.
If the above said didn?t help, try doing a registry editing.
1. Open the Start Menu. 2. In the white line (Start Search) area, type regedit and press Enter. 3. If prompted, click on Continue in the prompt. 4. In regedit, go to: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Power\PowerSettings\238C9FA8-0AAD-41ED-83F4-97BE242C8F20\7bc4a2f9-d8fc-4469-b07b-33eb785aaca0\DefaultPowerSchemeValues.
5. Expand DefaultPowerSchemeValues and Click on the key that is for the Power Plan that you want to change the wait time (Refer the table below)
Spoiler (Highlight to read)
6. In the right pane, right click on ACSettingIndex (while on AC power) or DCSettingIndex (while on battery power) and click on Modify.
7. Choose Decimal, and type in how many seconds you want Windows to wait to go back to sleep automatically after an unattended wakeup.
Spoiler (Highlight to read)
8. Close regedit. 9. Restart the computer to apply.
Hope ... Read more

5 more replies
Relevance 33.62%

Hello Seveners!

I have been having trouble with a BSOD for a while now. It is getting to that extent that I bare it any longer! I need help!

Firstly, these BSOD's have been happening randomly, but normally the case is while it is in sleep, or when I put it to sleep, the screen will go black, but the laptop will refuse to actually sleep. It remains in this state of useless on-ness until either I pull the plug or it decides to BSOD.

I have a program called Soluto, which sends the details of the BSOD to my email. It said the error code was 1000009F and the likely cause was: nt driver.

I ran verifier.exe and restarted. Upon restarting I was constantly greeted by a BSOD informing me that there was a problem with HIDCLASS.SYS. Upon restarting with last known good configuration, I am here, looking for help! There are 6 results for HIDCLASS.SYS on my laptop, all seeming to point to AMD.

I have attached my Minidumps from today (two BSODes), my system NFO and a picture taken of the BSOD when booting after running verifier.exe. They are zipped as one, due to the fact that uploading of NFO files doesn't seem to be supported.

This is getting increasingly infuriating as I am constantly losing work!

System specs can be found on my profile and in the NFO.

I appreciate any help!

Many thanks,


Answer:Numerous BSOD's. Normally caused while in sleep / putting to sleep.

What USB devices have you got installed?

I believe we are looking at a USB device causing a bugcheck.
Do you have a gaming mouse or any mouse drivers installed?

HIDCLASS.SYS appears to be mainly caused by mouse drivers.

Because a lot of driver power state failures are caused by graphics drivers I recommend updating yours as it is very outdated.
Here's some instructions if you are unsure how to update it.

How-To Install AMD Catalyst? Drivers For A Windows? Based System

fffff880`048f4000 fffff880`05302000 atikmdag (deferred)
Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys
Image name: atikmdag.sys
Timestamp: Thu Sep 15 19:07:36 2011 (4E723EE8)
CheckSum: 009C92B0
ImageSize: 00A0E000
Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4
Post back the results.

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I recently did a fresh install of Win 10 Creative Update. I have Hibernate on my pc set to Never. My computer is set to Sleep after 20 minutes which works fine. After it goes to sleep a minute later I can hit a key and it will return from sleep. The problem is after a long period of time I come back and my computer acts like it's going through a cold boot / resume from Hibernate showing my BIOS screen and then starting windows 10 (doesn't say resuming).

In my System event log I see the PC go to sleep with:

The system is entering sleep.Sleep Reason: System Idle

Then anywhere between 5 - 40 minutes later (according to the event logs) I see this:

The system is entering sleep.Sleep Reason: Hibernate from Sleep - Fixed Timeout

Any idea what is going on or what I can check?

Answer:Sleep Reason: Hibernate from Sleep - Fixed Timeout - Set Never?

protivakid said:

...what I can check?

Go to Control Panel > Power options. Click on 'Change plan settings' then on the next screen click 'Change advanced power settings'. You'll find a 'Hibernate after' setting under 'Sleep'.

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I would like to know how to create a task in task scheduler , that'll force the computer into sleep over a running program.

Basically, I have some software that runs in the background called 'WD anywhere backup' and when this software is running it prevents the computer from sleeping.
I need the software to run, I cant disable it, because it backs up my computer to an external hard drive.

But someone told me it might be possible to create a sleep task, but to override this program, or exclude it ?

Many thanks in advance,


Answer:create sleep task, to force sleep over a program ?

I'm a little confused. If you put the computer to sleep, no programs will run, including the WD backup, unless it wakes the system up.

Do you expect the WD backup to run during sleep?

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When I leave my computer after a session, it automatically goes into sleep mode after a period of time and remains that way till I wake it up.

However when I manually put it to sleep ( via shutdown options) , it goes to sleep immediately but for only a while ( a few minutes) then it shows the desktop screen again. If I then leave it alone after it self awake , it goes back to sleep as described above.

Any idea why ?


Answer:Auto sleep mode works but manual sleep does not


Some softwares can stop the sleep request to work properly.

run cmd.exe as a admin (Click on start, type CMD, right click on CMD.exe and select run as admin)
then type the command
powercfg.exe /energy
This will generate a report that will show if any software is blocking the sleep request. Your next step would be to configure the software in control panel power options

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Hey there everyone,

Long-time lurker and technician here, thanks for all the assistance in the past and future.

I've encountered a sleep-related problem on my tower (desktop). Some time after a long idle (~12-16 hours), my machine just goes to sleep. I require this machine to be up 24/7, so I've tried many things; inevitably, my computer just decides to take a nap. I've even enabled wake-on-lan so I can wake it up remotely when I'm not nearby. Attached are my system specs/info, service culprits (non-microsoft), and attempted fixes.

systeminfo.txt is output from systeminfo
AidaReport.txt is a full summary of my machine
SleepEvents.txt contains the sleep event itself and the events that always seem to follow or precede it.

Running Non-Microsoft Services:
Adobe Acrobat/Flash Player update Services
AMD External Events Utility
Apple Mobile Device
Bonjour Serivce
Evolve Service (Evolve Gaming Client)
FileZilla Server FTP server
Fitbit Connect Service
iPod Service
Mozilla Maintenance Service
OpenVPN Service
Splashtop Remote Service
Splashtop Software Updater
Steam Client Service
VMware Authorization Service
VMware USB Arbitration Service
VMware Workstation Server

Things I've tried:

Disabled all sleep related settings, including hybrid sleep and fast startup. Power options are set to never sleep on all profiles (power plans). I've tried Caffeine (F15 every 59 seconds) and Insomnia (SetThreadExecutionState).

Originally, my computer was going to sleep with the reason Sleep Butt... Read more

Answer:Idle/Random sleep, Sleep Reason: Application API

Bump, anyone experience anything like it?

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I currently run win7 ultimate 64bit, 8gig ram, intel i7-2600k cpu, and my OS runs on an OCZ SSD (all specs are in my profile)

Sleep mode is set to S3 in BIOS, I have hibernation disabled (so no hibernation.sys file on my c drive)

When I put my computer to sleep then immediately wake it up, the login screen shows instantly, I type in my pass and it loads in like 0.5 seconds.

When I put my computer to sleep but wait for around 1-2 hrs before waking it, it shows the login screen instantly but after i hit login, it gives me the Welcome spinning circle thingy for like 20 seconds before I can see my desktop. That's like longer than my entire boot-up time excluding POST.

Event viewer doesnt show any performance delay, and I dont think my OS drive (OCZ vertex 2) has a cache so I have it disabled. I'm sure all my mobo drivers and graphic drivers are up to date.

Suggestions on why this might be so? Any idea would be much appreciated!

Answer:Slow resume from sleep if sleep for long time

My laptop has this issue. I've just accepted the fact that it just does it and simply wait the time it takes or shut it down instead of putting it into sleep mode.

A more logical answer and an explanation would be nice though

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I know there are a bunch of sleep problems out there but I couldn't fine one similar to this after doing a forum search. Running Windows 7 Ultimate. Sleep used to work ok but now when I choose sleep from the start menu, the screen blacks out but the computer doesn't actually go to sleep. The fans, activity lights, hdd lights are all still running. If I move the mouse the screen comes back. However, if I just wait for the sleep timer to kick in then the computer does go to sleep (all fans stop running and all lights go out). I'm not sure what caused this. I use my pc as an HTCP and now when I push the power button on the remote the pc does not go to sleep. Any suggestions would be great, thanks!

Answer:Won't Sleep From Start Menu but Sleep Timer Works

This tells you how to disable and enable sleep, see if it applies to you: How to Disable the Sleep Option in the Windows Shut Down Menu

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Recreation:Plug computer into AC powerPut computer to sleepunplug powerWake computer from sleep Expected Results: Computer is charging after waking from sleep. Actual Results:Computer not charging and LED indicator blinking 4 times with the last one staying solid.  Attempted to unplug and replug, remove battery, restart computer (!) nothing works.   2 ways to resume charging:1) Complete shut down.  Wait.  Turn back on and the PC is charging successfully.2) Put computer to sleep.  Plug in AC power.  Wake from sleep and PC is charging succesfully. Scenario:The biggest problem I've found is when my computer dies while asleep.  It was dead for 2 days somehow!  I thought the entire machine was fried.Anyone seen this issue?

Answer:T440s Sleep issue. Will not charge after waking from sleep.

Hi Jkassem,
Welcome to Lenovo Community!
As per your query we understood that you are facing issue with not charging after resuming from the sleep on ThinkPad T440s.
This kind of issue arises if there is any issue with ACPI adapter. To resolve the issue I suggest you to please follow below steps.

Go to device manger and under battery uninstall Microsoft ACPI and shutdown the system and remove the battery, and then start the system without battery. The system will automatically install the Microsoft ACPI adapter and after that shutdown the system and connect the battery and then start the system and check once.
If the issue still persists then uninstall Lenovo power manger application and restart the system and check it once.
Download ThinkVantage System update application and install it, after the installation please run the application this will check all the required drivers and application for update and it will install it automatically. After the completion please restart the system and check if the issue arises.

Please click here to know how to uninstall Microsoft ACPI adapter from device manager.
Hope this helps.
Best regards,

Hemanth Kumar

Did someone help you today? Press the star on the left to thank them with a Kudo!If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified s... Read more

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Whether I choose any option other than to turn PC off, instead of tapping spacebar on my MS wireless keyboard I have to tap the button for power on the tower, then the monitor turns on as the fan runs, but always a black screen. So then I have to do a manual boot and select to start normally.
Started a week ago, around the same time as a graphics card failure. I installed a new PNY GeForce, updated ALL drivers on my Gateway DX4710-UB301A, (Win 7 Home Premium 64-bit, AVG antivirus free 2014) played with power management and startup config settings, trolled forums, performed malware scans, and still can't figure out the issue. 
Please help!

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This problem started recently (I think I have a driver problem, but I'm not sure which driver I should be after).  When I close the lid, the computer goes to sleep as it normally does.  When I open the lid, the computer "wakes up" (the screen turns on), but the power button continues to flash as if it were still sleeping.  I then get about 15-25 seconds of use before the computer goes back to sleep.  If I wake the computer, then shut down, then restart, it works fine, but once it goes into sleep mode, it doesn't work properly after.  I'm considering disabling sleep for now and just having it go straight to hibernate (with the SSD hybrid, it probably won't be that much slower), but I'd like to resolve the issue properly.


Go to Solution.

Answer:u310 touch Wakes from sleep then goes back to sleep

hi eidech,
Welcome to Lenovo Community Forums!
Can you try turning ON or OFF the Hybrid Sleep
Here's how you'll get to the settings,
Open your Lenovo Energy management and turn off the Hard Drive power Saver option.
See if it will make any changes
Let us know your findings
Hope this helps

Did someone help you today? Press the star on the left to thank them with a Kudo!If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.Follow @LenovoForums on Twitter!

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My wife's computer has been displaying an error ever since I enabled Hybrid Sleep & Hibernation on her computer:

Dell Vostro 1400
Vista Business SP1 - 32 Bit
Intel T7250

I created a customized power setting for her that did the following when operating under batteries:

Shuts down monitor after 5 minutes
Shuts down HDD after 15 minutes

In advances, the relevant (I think) settings are:

Sleep after - 15 minutes
Allow Hybrid Sleep - yes (on battery)
Hybernate After - 120 minutes (on battery)

When she shuts off the computer by closing the lid, the computer goes to sleep no problem. If you turn it back on within 2 hours, no problem. However, if you turn it on after the 120 minutes, she gets a message that "Windows has recovered from a serious start up error". That being said, we have not found any ill-effects after acknowledging the message. I have also attached a screen shot a details from the event viewer that captured each time it has happened.

In the interim, I have disabled Hybrid Sleep, but left the hibernation on after 120 minutes. I set the computer to hibernate, and it restarted with no error messages.

Any thoughts as to the cause of this? Is the solution a simple OS bug, and I should simply leave Hybrid Sleep off?

Any help would be appreciated.

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