Computer Support Forum

USB Keyboard Does Not Work in BIOS (But Otherwise Works Fine.)

Question: USB Keyboard Does Not Work in BIOS (But Otherwise Works Fine.)

I have a USB keyboard which normally works fine but is not working when I enter the BIOS. (Which I am trying to do BTW so that I can boot from the the Win10 ISO install disk. I'm on Win7 now and I've tried the easier way many times but it always fails.)

The keyboard is plugged directly into the PC (i.e. is not going through a hub).

If it might matter the motherboard is a Gigabyte MA78G-DS3H which supports AMD Phenom and Athlon processors.

I used to use a non-USB keyboard on this machine but that port stopped working so I don't think I have the option of trying a non-USB keyboard.

I wouldn't mind replacing this system but I am too busy to do that while the upgrades to Win10 are still free.

Any ideas?

Thanks, Bob

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Preferred Solution: USB Keyboard Does Not Work in BIOS (But Otherwise Works Fine.)

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link (This link will automatically start a download of Reimage that you can save to your computer.)

Answer: USB Keyboard Does Not Work in BIOS (But Otherwise Works Fine.)

not all bios's allow the use of a mouse, newer UEFI Bios's do but on older machines it's not an option , but for your keyboard you could look for a Legacy Option in the bios under USB which should allow USB to work outside Win7 too.

you could check the PS2 ports are still enabled too while in the bios

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I have a USB keyboard which normally works fine but is not working when I enter the BIOS. (Which I am trying to do BTW so that I can boot from the the Win10 ISO install disk. I'm on Win7 now and I've tried the easier way many times but it always fails.)

The keyboard is plugged directly into the PC (i.e. is not going through a hub).

If it might matter the motherboard is a Gigabyte MA78G-DS3H which supports AMD Phenom and Athlon processors.

I used to use a non-USB keyboard on this machine but that port stopped working so I don't think I have the option of trying a non-USB keyboard.

I wouldn't mind replacing this system but I am too busy to do that while the upgrades to Win10 are still free.

Any ideas?

Thanks, Bob

Answer:USB Keyboard Does Not Work in BIOS (But Otherwise Works Fine.)

not all bios's allow the use of a mouse, newer UEFI Bios's do but on older machines it's not an option , but for your keyboard you could look for a Legacy Option in the bios under USB which should allow USB to work outside Win7 too.

you could check the PS2 ports are still enabled too while in the bios

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Odd issue, been playing with computers since the 90s and never seen this happen. All of a sudden like my keyboard and sometimes my mouse are unresponsive at the windows 7 login screen. Sometimes the mouse works, sometimes it doesnt. If it doesnt work initially on power up it has worked every time so far after a reboot. Keyboard works just fine in the bios and just fine in windows after i use the onscreen keyboard to log in if the mouse is working but no response on the login screen. Capslock/numluck and any other button that should activate or change lights on the keyboard have zero effect when the keyboard is unresponsive.

Anyone ever seen anything like this? Ive just recently formatted/reinstalled a couple times without issue. Have been playing around with some virtual machine and vpn programs. Using avast antivirus this time around, used avg before, nothing else should really be different. Ive formatted hundreds of times and never seen this, pretty sure hardware is not the cause as it works fine before/after login screen. No strange new software that I can think of other than a vpn software program which ive only used in a virtual machine environment. Unless I somehow got a virus or malware that avast and malwarebytes cant detect Im kinda stumped, cant seem to figure this one out on my own, any thoughts? I spose the easy answer is just format again but I hate having a problem I cant solve.

I should mention i did try uninstalling avast as would be the first obvious step ... Read more

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I am pretty desperate now as I recently got a new Lenovo z500 ideapad laptop, which i think its 9 months old only.
All of the sudden, one day the shift key started to automatically been pressed down.. as if its like its being 'possessed' in simple terms.. and it happened at random times
After much forums, some say hold shift key down for 10 secs or x amount of secs, disable sticky keys, filter keys, bounce keys, or even continue press shift keys continuously etc etc..
Did all those, disabled sticky keys, bounch keys, filter keys and now whenever i on my comp, the shift key will automatically be pressed down, so i have to hold the shift key for like 5-8secs to disable it, than it works fine and no more occurence.
However, a new problem occurs.. now certain keys on the laptop is not working like the right shift key.. when the right shift key is pressed down, none of the letters are being capital or none of the symbols are showing BUT the left shift key does the job..
Than, the left shift key could not caps the letter z, t, y, m, and a few more.. but it works prefectly fine with other keys.. Now i am pretty sure its not a keyboard malfunction because without pressing caps, all the keys are fine but only these certain keys wont be caps when the left shift key is pressed..
So i decided to use an external keyboard and everything works out fine.. right shift key is working, left shift key caps those letters which could not be cap... Read more

Answer:laptop keyboard does not work but works fine with usb keyboard

The fact that a USB keyboard works fine when your built in one doesn't, proves that it is the keyboard itself (or connectors) that is damaged/defective, otherwise, if it were a software problem, the external keyboard would do the same.

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hi i have a old computer , it works fine right now , but i had to get it repaired over 5 times and i had to pay the guy around ?20 each time , the pc works right now


there i a problem when i want to boot a cd xp from the pc ( install xp agin) the keyboad works fine when the pc is on like on word ( its a usb keyboard) but when my pc crashes i and i want to to to the boot menue and i add my cd in it says' press a key to begin' bang my key board just doesnt work , press all the buttons and none of them work

my pc is working fine right now but i would like to take precuations so i cant boot the cd my self , why dosnet my keyboad work i tired another usb keyboard aswell and same problem

if possible help thanks

Answer:Old xp computer keyboard works fine but when on boot menue it dont work

I think you will probably need to temporarily connect whichever alternative keyboard (PS/2 or AT) the system has input for, enter the BIOS setup as indicated on the boot screen, and enable an option which is commonly called Legacy USB. The system should then respond to the USB keyboard prior to Windows starting.

This often occurs on older systems when the CMOS data has been reset back to BIOS default values. Make sure the CMOS backup battery hasn't gone flat, or it is likely to happen again.

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Hey guys,
So I've been struggling with this problem all day, and there are many forums around the internet like this, but none are exactly like mine, and I've tried a lot of the troubleshooting options that seem to work for others but haven't fixed my problem. Firstly, I've recently put together a computer and everything works fine, even the keyboard and mouse work in BIOS. Now I've gone out and got my hands on an OEM copy of Windows 7 to install (buying the retail here is now close to impossible since Windows 8 was released a little while back) and now I've come home to install it, and I noticed during the installation I could only use my keyboard to enter details, mouse didn't work, so I had to tab, space and enter my way through. Until I come to enter the product key, keyboard is still fine, then I realize the odd key isn't working (without giving too much away, my H and 0 keys), which I find odd as all the others are. I end up skipping this part and finish the installation, to now where I try and connect to the internet, but putting in my isp password is impossible as it contains an H, and that key isn't working. I restart, unplug them both, plug them back in, and now I'm stuck at my loading screen, as now my keyboard and mouse have just stopping working entirely, which is odd as the light on the bottom of the mouse is on and so are various lights across my keyboard. After trying a few troubleshooting options (will mention below) I'm left wondering, hardware issue? (mouse... Read more

Answer:[SOLVED] Mouse and keyboard work fine in BIOS, but not in windows 7

did you install your motherboard drivers?

go to device manager in windows and see if there are any yellow exclamation marks or red x by your keyboard or mouse/usb devices. Type devmgmt.msc in run box to show device manager.

EDIT was any operating system on it before you installed windows 7?

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i have tried everything, taking out everything except the graphics card, 1 stick of ram and the cpu but i cant get the mouse and keyboard to work on the welcome screen. my computer has the following specs:

250 GB hard drive
ATI Radeon 9500 series graphic card
1024 MB Ram
packard bell

please can anyone give me some advice on how to fix this as i dopnt want to take it to a professional and pay for it to be fixed!!!

Answer:HELP, mouse and keyboard work fine in bios but stop working at the welcome screen!!

What does your manual for your as yet unidentified motherboard say about enabling USB ports in the Bios?

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Have a dell vostro 200, win 7 ultimate.  Usb mouse works fine, but usb keyboard does not.  I can't type anything from it,  but I can get into safe mode with f8.  In safe mode also, the keyboard doesn't work for typed input.  What's going on

Answer:usb mouse works fine, usb keyboard fn keys and arrow keys work but cant type

Have you tried a different keyboard to see if its the system or the keyboard?

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Hello, I'm having a weird issue with a HP Pavilion dm4 laptop.The keyboard doesn't work on Windows, but works on BIOS and also with a Ubuntu live CD .I also tested it with an external keyboard but still the same.Also did a clean install of Windows 7 x64 Professional and the issue is still there.And whats even stranger is that it was working fine before, and the next day it wasn't. Please, if anyone has any idea what's happening, let me know! Thanks in advance! 

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Got a super strange issue here on an Inspiron 15 N5010: When the system starts up F12 and all other keyboard input works just fine at the BIOS level. As soon as the BIOS bootstraps over into the OS booter (Windows 7 and 10 via a USB boot flash drive), all keyboard input ceases.
An external keyboard behaves identically. 
Fn + function keys DO still work at this point (ie, the screen brightness will decrease/increase whilst repeatedly pressing fn-f4/f45).
This has lead me to believe that the keyboard in and of itself is fine and that this is a problem with the laptop BIOS or system board...  Any thoughts? 
I'm not seeing a clear way to update the BIOS since I can't even boot into Windows at this point and get any kind of input. The system hangs on the black screen just prior to booting Windows and gives the option to delete restoration data, but since I can't click it, it just stops at this screen. On Windows 10 boot, it simply hangs prior to booting the OS.

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The hardware on my one month old Yoga 910-13IKB (Windows 10 Pro ver. 1703) is now stuck in what seems like tablet mode:The built-in keyboard does not work anymoreThe touchpad does not work anymoreThe screen is stuck in landscape mode and does not rotate when the laptop is in tent modeThe speakers are stuck with the awful tablet-mode sound qualityWhen I boot to the BIOS, the keyboard works with no issue. However, when the OS boots, it almost instantly switches to the previously described mode. If I spam the keyboard as the laptop boots, it briefly works (I can type 3-4 letters on the log in screen) and then instantly stops working. Things I have already attempted:Looking for an answer onlineRebooting the laptop multiple timesTurning the laptop off and then turning it on againUpdating the drivers (+ reboot)Reinstalling Yoga Mode Control (+ reboot)Opening/closing the lid from its closed state to the tablet state and everything in betweenThings I am reticent to do:Since this is a brand new machine, I do not feel comfortable fiddling with the actual hardware (i.e. opening it to remove a battery to do a hard reset)Suspected source of the issue:I think this has to do with the laptop believing that it's being booted while the hardware is in tablet mode (screen rotated all the way open) although it isn't. I am severely disappointed in how finicky this laptop is for the price...Thank you for any help

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I'm running Windows XP, Service Pack 3, 2002 version, Internet Explorer 8. Whenever I try and run Internet Explorer, it says that it can't display the page, for whatever reason, suggesting I diagnose connection problems. I've uninstalled all the toolbars I can find, but that doesn't help a bit. Yet I can properly browse the internet perfectly fine with Firefox 3.5.

It's worth noting two things: I recently had a virus infect the computer, posing as antispyware, which I had to wrestle with for an entire morning before Spybot S&D got rid of it. The second is that the MSHTML.DLL (when i use the command regsvr32 mshtml.dll in the Run window) "loads, but the DLLRegisterServer entry point was not found. This file can not be registered."

Is there anything I can do about this? Any more information you might need?

Answer:IE8 won't work, but Firefox works fine

I actually fixed the problem myself:

I went to 'Internet Options' -> 'Connections' -> 'LAN Settings' -> and unchecked the proxy server option. Worked like a charm. (however, I think this is only for some types of internet connections. As in, it might not work for everyone, but probly will)

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After two days of trying to install 7 pro 64. I worked out that by removing 2gb of ram I was able to install 7 without any problems. Before it would take hours and then eventually give up. If i try to add the other 2gb stick of ram it hangs at the windows logo.

Ive tried 7 32 bit and that worked fine with 4gb. Also vista 64 bit and that was fine also.

Any suggestions?

2.4ghz dual core, corsair ram, asus pn532 something, 1tb sata

Answer:Works fine with 2gb but doesnt work at all with 4gb?

We are discussing this already, as we have many times. Have a look.

Windows 7 Ultimate 64-bit doesn't support 4GB RAM?

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I have a HP 15-d005tu laptop. The keyboard has suddenly stopped working when I connect to Wifi, but starts working when the airplane mode is turned on. When I connect to wifi I have to use the on-screen keyboard which really slows my work. Please help.

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Hi there. I created a shortcut with this command:

C:\Windows\System32\rundll32.exe Powrprof.dll,SetSuspendState Sleep
when I click on that, it works fine but shortcut keyboard not work.
I set several shortcut keys in this shortcut but nothing works fine. (note: when I press ctrl key it display ctrl+alt, when I press alt key it display ctrl+alt also and win key not work at all). for example I set ctrl+shift+n but this not work.
any help?

(sorry for bad english )

Answer:sleep command works fine but keyboard shortcut not, any help?

I believe shortcut hotkeys only work if the shortcut is on the desktop or in the start menu. Adding control to alt or alt to control is likely to avoid conflicts with already assigned hotkeys.

A more versatile way is AutoHotkey

Or you can get free programs that let you assign programs or files to run when you hit a hotkey. They usually either allow you to type the hotkey in, or choose the combinations from dropdown lists.

Check freeware sites like filehippo, softpedia, snapfiles etc..

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Since a couple of weeks I 'm having a problem with the pen on my x60 tablet (type 6364) and XP.The pen does not move the pointer when hovering / touching the tablet. Only when pressing the button the mouse pointer would move to the location pointed. Stangely enough the eraser works fine.As I suspected a problem with the pen, I tried a colleague's pen and that has the same problem - not only on my PC but the same issue is on his PC with his and my pen. I already tried un- and re-installing  the hardware from the systems panel , installing the latest drivers from wacom 5.05-7 RC but without success.Any other ideas  ?Thanks

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So, my email works just fine still but I can't get any pages to load. I didn't make any changes that I can recall. I haven't been using my pc very much lately. The only thing I remember is that the day I noticed that it wasn't working anymore the power had gone out at the house while I was gone. I have no idea what to look into.

Any suggestions?

Answer:IE won't work all of a sudden... email works fine.

It seems strange that email is working and Internet Explorer is not. Perhaps IE got somehow corrupted. What are you using to connect to the internet - DSL, cable, FIOS, dialup, etc? I try having your modem reset as a first quick easy step. If you have broadband (not dialup), contact your broadband provider - Comcast, Verizon, etc. to assist. If you have a wired or wireless router, try resetting that too.

If still cannot connect using IE after resetting above, a workaround for Internet is using Mozilla Firefox (which personally and other experts think is better and more secure than IE). If you have another computer of a friend or family nearby, it can be downloaded from and burned to CD (it is only 5.7MB) to install on your PC. If this works for you, then you know there is something going on with IE.

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Hi All,

Windows IExplored(9)-32 & Crome-32 do not work. (Error 105 (net::ERR_NAME_NOT_RESOLVED): Unable to resolve the server's DNS address.)
IExplorer(9)-64 works just fine. I've been researching my issue for a few days now and have no success inplementing the recommended fixes I've found, which included - I'll rip them off for you, without looking up the exact phrasing:command line winsock flush ets.
"Turn Windows features on or off" uncheck, restart, recheck.
Complete un-install of windows Internet Explorer and re-install (from Windows update module).
Tools\internet options\reset.
There seems to be something fundamental to the Windows 7 64 Ultimate operating system that is preventing the 32 bit browers from working.

There are 2 potential issues that I feel may have contributed to this situation:I had installed ASUS Gamer OSD. When I tried to operate the program, it said I had installed a 32 bit version and it would not run on a 64 but system. Suspecting this to be a potential cause, I tried to unistall it, but it would not go. I bought Uninstall Tool and used 'force removal'. This appeared to largely remove it. I then searched the registry with regedit and removed all evidence of GamerOSD & SmartDoctor (wich was installed at the same time as GamerOSD). Unfortunately this did not fix the situation.
I had also recently installed a Startup delay application to 'feed in' certain startup applications upon booting the system. I wasn't ha... Read more

Answer:No 32 bit browser does NOT work. 64 bit works fine. Win7-64

Welcome to Seven Forums Zippy2Dix. have a look through this thread:

Internet explorer 32-bit does not work, but 64bit does

Particularly a suggestion in post#38

A Guy

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Hi all this is my first time posting anything anywere, here goes on 9-4-08 I clicked on a link to a program and as usual vista wanted me to approve it so I did, my antivirus program went off with a high threat and I thought it stopped anything from happening however after I removed the bad stuff with the AV program I noticed my computer would crash to blue screen every few minutes or so.
So I quickly became frustrated I tried repeatedly to used the vista cd to restore it but it would crash in the middle of the process. Next I checked the Dell support link on my desk top and it scanned the computer for any hardware or compatability issues and said I needed to install bios update.So I downloaded it ,all was ok at this point , when I began installation it completed about 25% then crashed to blue screen again . Now I am banging my head on desk... well I try to restart computer and I now have nothing at all ,no monitor stays blank,no keyboard, no mouse CD drive runs and flashes and the little #4 light on front of tower stays lit now but no HDD activity .
So I remove my HDD and install it in my sons E521 , we have same computers, and it went back to crashing to bluescreen. So now I experiment with boot sequience and boot from cd first then I just had windows vista install cd in drive and restarted computer, and that seemed to take care of that problem , however when I put my HDD back in "my" computer stall nothing ? ? ?
Now does anyone out there have any ideas ? I am th... Read more

Answer:Hardrive works fine now, but no monitor,keyboard or mouse activity

Hi, roadan1971, and welcome to the forums.

It sounds like your BIOS was in the middle of being updated (colloquially called flashed) when it died. You'll need to contact Dell tech support and tell them exactly what happened, and see if they know of a way to restore your computer's BIOS - else you'll have o pay to have it replaced.

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A few days ago, I upgraded my Windows 7 laptop to Windows 10 and took Cortana for a bit of a test drive. It wasn't great but it might be useful on some occasions.

Today, I bought a brand new laptop which installed Windows 10 when I powered it on. After the installation, I was checking things out a bit and wanted to verify that Cortana was working on the new laptop. Cortana promptly told me it was not available in this region!

This makes no sense to me. I was in Southern Ontario, Canada, both times (although in different cities within the area). I can't believe that Cortana would work in London Ontario but NOT in Kitchener Ontario, which is only an hour east of London.

Does anyone have any idea how I can coax Cortana to work on the new laptop? It's not that it's a must-have app for me but it *might* be useful on occasion or even fairly often if I give it half a chance.

Answer:Cortana won't work on new computer; works fine on older one.

Hi, have a look at this and see if you can solve your problem.

Cortana isn't supported in the region or language you've selected. - Windows 10 Forums

Win 10 is a bit delicate and can be sensitive to some settings being changed.
There will be other posts discussing this problem- it's not uncommon.

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This is complicated; hope I explain reasonably clearly:

I have been running my Dell XPS M 1210 laptop and networking it WIRELESSLY to my Dell Photo 966 All-In-One, and printing has been no problem. For the internet, I have been using AT&T's DSL through a 2Wire router. The DSL (which barely manages a .75 mbps connection speed) is the best connection we can get where we live.

To boost my speed, I added a digital internet connection from Time Warner Cable, through which I can receive Road Runner Turbo in my area. I use this connection for when I have to do heavy researching on the internet, downloading, etc. It is great -- I get almost 15mbps.

So essentially I have a wireless LAN with my AT&T DSL, and another LAN which is through the digital cable modem recently installed by my TWC tech. I just have to switch between the two by choosing the network I want to use.

Problem is, I can print just fine using my original wireless network, but I have now hooked up an ethernet line (USB computer out to printer input) between my computer and printer so I can print things off the internet when I am using the digial cable internet connection, and it will not print. I get the message that communication is not available, although my printer shows up in the menu list, etc.

I've tried re-attaching wires, re-booting, etc. but nothing has worked. Any ideas?

Thanks in advance.

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I get the following error. "The peripheral does not appear to be plugged in"

I've updated the driver and it says the realtek device is working fine. Sound worked just fine on this computer but then stopped. I do not have external speakers. How can I plug in the speakers or fix the problem?

Answer:My computer speakers do not work but headset works fine.

I suggest you to check if your motherboard supports for your Windows audio drivers

Before that if you change your audio driver ?

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Last night my Internet suddenly crashed, and now both Internet Explorer and Firefox are unable to connect to the Internet although Skype strangely works perfectly. This makes me think it is a DNS issue but I don't know how to proceed. I have tried:

Resetting winsock, IPv4, IPv6
Changing proxy settings (currently there is no proxy)
Using different connections (I am on a wired connection, although two different wireless connections get the same results)
System restore. When I first tried system restore, I chose the nearest point to restore to and was met with "The specific object was not found (0x80042308)." Clicking run system restore then resulted in "Catastrophic failure (0x8000FFFF)."
IPv4 and IPv6 are both set to automatically aquire DNS and IP
Removed Bonjour just to be safe
Took down all firewalls
Ran a full virus scan

I can ping my IP, default gateway, and DNS servers along with any other IP but I cannot ping URLs. Attempting to connect to a URL results in "Server not found" and connecting directly to an IP results in a connection time out.

I'll try to upload what I believe to be the relevant bits of my ipconfig. Any help would be greatly appreciated. Thanks.

Answer:Internet browsers don't work' but Skype works fine

Here is my ipconfig screenshot, hopefully this information is helpful.

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I have an Inspiron 620 and I want to upgrade the PSU so that I can install a better graphics card. The stock PSU is only 300W and doesn't have a 6-pin connector.
I've tried three new PSUs, and none of them will get it running. I connect power and the orange light on the board lights up, just like it does with the old supply. But, the power switch doesn't light up, and pressing it does absolutely nothing.
I jumped the green pin on the board connector and that fired up the fans, but it doesn't post. The power button light will come on now, too, but I get no beep, no usb power, no video. If I put in a drive, it spins up the drive. 
If I put the original 300W supply back in, it boots just fine. 
I've read many reports that any ATX PSU should work. I did read one forum where a dell guy said only 300W PSUs will work, but I've seen reports to the contrary. Is there any possibility that the PSUs I tried are incompatible? One is an EarthWatts 650, and I've tried 2 new Thermaltake 600 TR2s. I may try a Corsair or EVGA if it's likely to make a difference.
Is there a chance that something is wrong with my motherboard? I don't understand why it works with the 300 but not a 600.
Thank you for any suggestions.

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I have a PC desktop computer with XP Pro, and I'm running a wired network both at home and at work. At home the computer connects to the internet without a problem. At work I get limited or no connectivity. I've tried other computers on the same internet connection, and they work fine. On the computer from home, I've flushed the IP uninstalled and re-installed the ethernet card, used xp winsock repair software (This usually works on 99 percent of the situations), replaced the cat 5, checked all the tcp-ip settings, tried pinging an ip address, (nothing), and still nothing works. I'm not a novice at this, but I'll be darned if I can think of anything else to try. Help? BTW the work network is running from the modem to a switch. The home network is running from the modem to a router.



Answer:Limited or no connectivity at work, works fine at home

Hi cquante, and welcome to TSG.

Any chance you can post full IPCONFIG /ALL results for the computer when it can not connect at work as well as for one of the computers at work that can connect?

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A few days ago, I upgraded my Windows 7 laptop to Windows 10 and took Cortana for a bit of a test drive. It wasn't great but it might be useful on some occasions.

Today, I bought a brand new laptop which installed Windows 10 when I powered it on. After the installation, I was checking things out a bit and wanted to verify that Cortana was working on the new laptop. Cortana promptly told me it was not available in this region!

This makes no sense to me. I was in Southern Ontario, Canada, both times (although in different cities within the area). I can't believe that Cortana would work in London Ontario but NOT in Kitchener Ontario, which is only an hour east of London.

Does anyone have any idea how I can coax Cortana to work on the new laptop? It's not that it's a must-have app for me but it *might* be useful on occasion or even fairly often if I give it half a chance.

Answer:Cortana won't work on new computer; works fine on older one.

Hi, have a look at this and see if you can solve your problem.

Cortana isn't supported in the region or language you've selected. - Windows 10 Forums

Win 10 is a bit delicate and can be sensitive to some settings being changed.
There will be other posts discussing this problem- it's not uncommon.

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So here is my story. A couple days ago I awoke to having no internet access over any devices connected through Ethernet or Wifi. My first thought was it was just a fluke and to power cycle my router and modem. After doing so I still got nothing. Called up my ISP thinking that the internet might be down due to a winter storm we had that night. They said that it wasn't. They sent signals to my modem and everything appeared to be working properly.

My equipment then:

Arris SB6141
Asus RT-AC3200

So I decided to make a run to Best Buy (not my first choice but convenient) to pick up a new cable modem. Purchased a Arris SB6190. Got it home, called up ISP (Spectrum) and had them provision it. Everything went smooth. Well now I was getting internet but only over WiFi. So now I'm thinking that my router bit the dust. Took another trip to Best Buy and purchased a Linksys EA9500 router. Got home, hooked it all up, same exact thing. Wifi works but everything connected through Ethernet has no connection.

Here is my IPConfig:

Windows IP Configuration

Host Name . . . . . . . . . . . . : DESKTOP-7HQ2CMF
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Ethernet 2:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Killer E2400 Gigabit Ethernet Controller
Physical Address. . . . . . . . . : 70-85-C2-0A-10-CC
DHCP Enabled. . . . . . . . ... Read more

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Reposted with more descriptive title:

Dear Forum goers,

Since rebooting today, my mouse and keyboard do not fully work. After start up, the mouse tracks but does not register clicks. The keyboard's windows key works and ctrl-alt-delete will bring up task manager, but I cannot select an icon by pressing the first letter; I cannot hit up or down arrows to navigate the start menu; I can't do anything but hard restart my computer.

Doing some initial research, the forums lead me to believe I had a driver problem. I started in safe mode, both the keyboard and mouse worked (keyboard works fine in BIOS). I uninstalled both drivers and restarted to find the exact same issue.

I had just plugged in my router (trying to connect another computer to the modem) and restarted my computer to attempt to detect the internet. I had no installed anything on my computer since last week. I had been attempting to run some sketchy programs that I had first run thru my virus checker (Norton Internet Security 2007 suite, fully updated). I suspect one of the two exes that passed the norton scan (so they were not promptly deleted) may have done this. I don't think I had restarted until now.

I am running Windows XP Professional Service Pack 2. I had searched the internet for about an hour before posting, not finding any similar issues. Does anyone have an idea of how to fix this? I'd even take a proper keyword search for this issue. I've been using mouse + keyboard unrespons... Read more

Answer:Mouse: only scrolls (no click) keyboard: only windows key works. all fine in safemode

A system restore to over a week ago fixed the problem. I'm still interested in what may have caused this wacky bug if anyone has any ideas??

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I'm running Windows XP and am having issue with Outlook 2003.

I open Outlook when I boot up my computer and it works fine. I'm using it for Contacts and Calendar mainly, no to send emails. I minimize it to the taskbar and then go about my business opening new programs, etc.

After about 10 minutes, if I try to toggle back to Outlook and open it up, it gives me a blank white screen. Nothing I do will revive it. After I CTRL ALT DELETE to close Outlook and then try to reopen doesn't open. I have to actually restart the computer for it to work again.

Here's some background that might shed more light on a potential problem:

I'm 2-Way syncing Outlook with Google Calendar. I also have MobilMe and am syncing Outlook with MobileMe. I'm not sure if this could be causing a problem with Outlook.

I've even removed and re-installed the entire Microsoft Office 2003 Suite hoping that would fix the issue, but it hasn't.

One interesting thing is that when I re-installed Outlook, it automatically found my .pst file (which I don't store on the C drive...I moved it to my D drive). I usually have to remove the .pst file from where it normally resides by default and then Outlook will ask me where is the file and then I tell it. I'm curious how it remembered my .pst file was on my D drive if it was a clean install?

Thanks in advance if you can help me.


Answer:Outlook 2003 works fine then won't respond, have to reboot for it to work(Win XP)

Do you have Office 2003 SP3 and all the post office updates installed?

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I'm trying to figure out if my problem is my graphics card (EVGA GTX 460 1GB) or my motherboard (Biostar TZ68A+ LGA1155).

This computer is a brand new build. Please click my system specs for more details.

I have two PCI-E 2.0 slots. There is one x16 slot and one x4 slot.

90% of the time, my machine freezes a few seconds after powering on (at the BIOS logo screen or a few seconds after that) while inserted in the x16 slot. Sometimes it works, however, yet it is so infrequently that I've given up on the x16 slot for now. It will even freeze after I've entered my BIOS settings page, even just while browsing around in it.

The same graphics card in my PCI-E 2.0 x4 slot works fine (if you ignore the fact that it's running at 1/4 it's potential speed). At least I can boot the machine up.

I've spoken with a few different professionals about this, and the conclusion is that my problem lies either (a) with my PCI-E x16 slot; or (b) with my GTX 460. Apparently the graphics card COULD work just fine in the x4 slot and still be damaged.

Now, I know that you're going to tell me to try a different card in my computer, or try the card in a different computer. However that isn't practical for me at the moment.

I was wondering what you guys think, or if anyone has experience with this first-hand.

What are you leaning towards? Mobo, or Gfx card?

Answer:Graphics card in PCI-E x16 doesn't work, works fine in the x4 slot ??

Should also have mentioned that I've run three passes with Memtest86 without any errors.

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I have Win7 Ultimate installed on a Dell Optiplex GX620 P4 hyperthread, approx 6 years old. Bios is most current Phoenix ROM Bios Plus 1.10 A11. I have 2 sata drives and 2 IDE drives installed. Boot is from SATA 0. SATA drives 2&3 are not present. All is well with this part of the equation.

I had been running a Seagate 250GB IDE drive (ST3250824A) as BIOS drive 4, master drive, jumper selected. I just installed a second 120gb Seagate IDE (ST3120026A) as a slave, BIOS drive 5. That was when things got interesting. When I rebooted BIOS took a long time to load, and then reported that neither IDE drive was present. I then did all the obvious things: Disconnected one drive at a time - BIOS would recognize the connected drive. Switched master & slave drive positions. Changed jumpering from master/slave to cable select. Installed a new ribbon cable. Checked that BIOS drive recognition was set to 'Auto' for both drives. Results are always the same: either drive is recognized when only one is connected but BIOS does not recognize them when both are installed. On boot I receive a warning that IDE Drives 4 & 5 are not present and have to press F1 to continue. When I enter Setup BIOS reports the drives as unknown drive type. When only one is connected BIOS accurately reports the drive model # & capacity.

After going through all this,I decided to bring WIn 7 up and see what would happen. To my surprise, W7 showed both drives and worked fine. Device Manager prop... Read more

Answer:Dell Bios Doesn't See IDE Hard Disks but Windows 7 Does & Works Fine.

The only time I've found something similar is when I had a CD drive as MASTER on an IDE port and a hard drive as slave. It seems BIOS would inquire or skip on the CD and not bother waiting for a response on the hard drive. Windows would see it fine as by that time, it was spun up, etc. But BIOS never showed it, only the CD drive. Access to hard drive was not a problem.

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Hello L'users My fancy problem with my W530 DOS machine 2441-B32. Age: 2 weeks.Bios was current (1.11) when I started installing W7 64bit. Before installation, I changed the BIOS setting to UEFI.OS Installation seems to be fine, no error messages from the OS or ThinkVantage so far. Funny is that I cannot access the BIOS any more. Here comes the plot. ************************************************************************************First message for about 5 seconds during boot procedure is: "To interrupt normal startup, press Enter" Problem: Pressing Enter does not interrupt the "normal" startup.  Second message for about a second is: [...]System BIOS shadowedVideo BIOS shadowedBIOS Version: G5ET33W (1.11 )[...]  [...]Press <F1> to BIOS Setup. Problems: Pressing F1 does not lead to setup. I did not manually shadow anything.BIOS was not secured from me with a pwd.  Third message for about half a second is: ThinkVantage Active Protection sensor diagnostics start. / The fourth message is the start message from a booting W7. ************************************************************************************ What I have tried: (1)BIOS Update Utilityg5uj07us.exe Executed under W7 says  BIOS image file is same as BIOS ROMAn update is not necessary at this time. So it seems that the BIOS is accessible by this utility. (2)Starting from the DVD-ROM is not possible, I tr... Read more

Answer:No access to BIOS on W530 after W7 64bit installation | W7 boots and works fine

The next BIOS release will solve this problem.  It seems it has not been posted to the support website yet.  Could you please e-mail me at [email protected]?  I will reply on Monday with a link to the BIOS version you need.  Sorry for this trouble.

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My PC with windows 7 is the only computer with issues in the house. Ethernet works perfectly but wifi doesn't even when I don't have the ethernet hooked up. The wifi says it is connected but browsers, steam, and Itunes don't work. I have Bitdefender A/V and already tried uninstalling it, no change. I also uninstalled steam and Itunes with still no change. I even uninstalled and reinstalled the drivers for the wireless adapter. I tried looking and I don't recall downloading or installing anything around the time the problem started. Before I try replacing the adapter itself, I was hoping for help here since I saw a very similar problem in another thread.

Answer:Internet connects but doesnt work on wifi, ethernet works fine

If there is any more info I can give to help you help me, please let me know.

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Recently I'm getting some trouble with my home server and I thought I'll ask here before troubleshooting it myself (a bit short on time).

I didn't notice it for some time because it is fully automated and works by shared resources and telnet. I noticed it when I got back home and... nothing :D (lights, ventilation and many more are connected to it).

When I tried to use VNC it failed. When I went to the box and checked display there was no BSOD, just black screen, like when PC is connected to power but turned off. After restart everything worked fine. I set up some logging and dumps in case of error / bsod and left it be.

After one day I tried to use VNC and it failed, display was dead too. Services and shares worked FINE tho. Power off / restart buttons DIDN'T work, I had to hold off 4 sec.

After restart - logs clean, no dumps, main suspect VGA card.
What do you think, did you ever encountered anything similar? What can be failing? Most likely OS or hardware error?

Answer:Display/VNC doesn't work but file/service sharing works fine

After some observation VGA is fine, no power problems either. It looks like its a mobo problem (noticed wrong system time). I'll sit through post next time I restart it and reset bios.

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New Logitech keyboard requires pounding on a key maybe several times B4 it makes it's mark using IE7. Works just fine on Firefox. This happens whether I am typing in Outlook or on an internet page. Weird.

Answer:New keyboard won't work on IE fine on Firefox

I assume you installed the Logitech keyboard drivers, correct?

If you did, you could just have a bad keyboard. It should still be under warranty, so take it back to where you got is and ask for a replacement.

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I have the Microsoft Wireless Keyboard 3000 with the laser mouse. It seems to work fine for everything but in COD or MOH it stops responding or sticks when i try to walk forward or whatever. I have to let go the key and hit it again. I updated the drivers from M but it didnt help.

Any ideas?

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I have a machine that has 3 user accounts on it.

The keyboard only works in one of the accounts

In the other accounts you hear a clicking noise but nothing comes up on the screen

I tried creating a new account but same problem

Its a regular PS\2 keyboard and yes I have tried changing it.

Any ideas?

Answer:Keyboard will not work in certain user accounts but is fine in others

C'mon people you're letting me down here, this is the second incident in a row that I've managed to figure out before anyone posted any kind of a reply. I know the answer is obvious to those that know it but when someone else is asking for help its nice to give some.

Anyway, problem was caused by some dumbass accessability option. There was a small icon on the taskbar (that I didnt spot until after I had resolved the problem) that looked like a small stopwatch. So if you se this and cant type, go to accessability options and make sure tha everything is unchecked.

My thanks to the Ubuntu user who had a similar problem, posted it on a Linux site, and especially to the people that answered hiscry for help. Reading this is what got me loking at the accessibility options in XP.

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Hi, can you help me with my stupid problem? I have 2 questions: 1) Is there a way to enable trackpoint to work with the capacitive layer? I.e. to be able to use it without physically pushing the pad down. Now, as soon as I touch the trackponit, it disables light clicks (touches) of the touchpad, I guess to prevent unintended palm clicks 2) Is there anything I can do to make the buttons work again? (See the story below.) I have cleaned it all even inside, but there were almost no stains at all anyway, none on chips or cables. And it partially worked just this morning.I guess I could soak it in water, then ethanol, and finally dig into rice grains for a week or two as a last resort...but I hope for a more electronics-friendly solution. Story:I spilled my coffee into the keyboard and touchpad, and even though almost no water got onto the motherboard (a few drops), I cut off the power supply in less than 10 seconds, and I cleaned it all thoroughly (even managed to get inside the touchpad itself and assemble it all back...what a pain), it works weird.At first, it registered about 1/10 or 1/20 of physical button presses (depressions of the pad). So technically it somewhat worked. The capacitive (touch) layer worked fine including multitouch. Then I tried to just click on it repeatedly for about 100 times rapidly, and it started to miraculously work 100% fine...for about 30 minutes, then it returned to the 1/20 state again. But as soon as it started to work fine,... Read more

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I have searched for this problem and can't find it anywhere. Every few minutes my IBM Access Connections keeps shutting down, then restarting all by itself. I usually don't have to do anything to restart it, but once in a while it takes too long to restart, so I reconnect manually. I don't know if it makes any difference, but it didn't happen until I downloaded Google Chrome. I've installed Service Pack 3, but no change. And while I'm at it, my laptop will no longer restart when I click "restart". It just powers off. Anyhelp would be appreciated. My computer model:R51 2883-ARU Message Edited by jnwest on 09-07-2008 12:52 PMMessage Edited by jnwest on 09-07-2008 12:52 PMMessage Edited by jnwest on 09-07-2008 12:53 PM


Go to Solution.

Answer:R51 Wireless keeps turning off and back on. Internet signal fine - 2nd computer works fine.

Hello, that´s a strange behavoir. It seems that google chrome had problems with AC and interferred with it.I would suggest uninstall and then install google chrome. See if AC is functioning as designed when google is uninstalled. Or try to download the newest verson of AC from driver page of Lenovo.Look at the link supports&downloads, on the very top of this page! greetsAndreas    

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I've got an ASUS desktop and the keyboard works in the BIOS, but not on login or in OS. I've uninstalled and reinstalled the driver, I've tried other keyboards, I've tried the round connection type for a keyboard as well. I've installed chip set drivers and nothing seems to work. What am I missing?

Answer:Keyboard works in BIOS, not in OS

I've also tried legacy USB in BIOS but no dice.

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Dear today keyboard and integrated mouse (UltraNav) on my Thinkpad E420s to stop working with my operating system, but the strange thing is that I have with the startup key disk and I can pay regularly. I can also enter the BIOS and do everything normally with the keyboard. and check the connections to the motherboard and also try putting the Windows installation DVD and does not work. What else should I check that might be causing this problem. background:install a new memory module 4GB RAM a month ago and today I decided to remove it because I sell the laptop. Thank you.

Answer:My keyboard only works in BIOS

Hi, josenufo01
Have you tried using an external mouse and/or keyboard to see if that helps? If possible with an external mouse, then I would recommend navigating to Device Manager under Control Panel and look at the devices underneath Keyboard and Mouse and other poinitng devices. If Windows is recognizing that these devices have errors, then there should be symbols by these. I would also try reinstalling the UltraNav driver, which can be found here.
Hope it helps,

______________________________________________________________________________________________________________Did someone help you today? Press the star on the left to thank them with a Kudo!If you find a post helpful and it answers your question, please mark it as an "Accepted Solution!" This will help the rest of the community with similar issues identify the verified solution and benefit from it.

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I'm trying to install xp on a new system and the usb keyboard seems to not work outside of the bios. I tried running superfdisk, nothing. Command line on a boot disc, nothing. Install options on winxp, i.e., enter, R, or F3, nothing. I am going to get my hands on a ps/2 keyboard to try that, but I was wondering if anyone had any ideas? I have tried multiple usb slots. Thanks.

Answer:Keyboard works in Bios but no where else

That is odd.
If you can hook up a PS2 and it gives you keyboard conrol, then rehookup up your USB and check and see if device manager gives you an error message (Yellow explamation point)

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I'm trying to install xp on a new system and the usb keyboard seems to not work outside of the bios. I tried running superfdisk, nothing. Command line on a boot disc, nothing. Install options on winxp, i.e., enter, R, or F3, nothing. I am going to get my hands on a ps/2 keyboard to try that, but I was wondering if anyone had any ideas? I have tried multiple usb slots. Thanks.

Answer:Keyboard works in Bios but no where else

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As in the title, I have a computer where the keyboard works fine in BIOS but not it xp. I have tried other keyboards all of which work fine on other computers and have also tried most of the suggestions on the web.

Please let me know what details you need, any suggestions would be much appreciated.
Cheers, James.

Here's the HijackThis log:

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 12:21:56, on 27/10/2011
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP3 (6.00.2900.5512)
Boot mode: Normal

Running processes:
C:\Program Files\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe
C:\DOCUME~1\USER\LOCALS~1\Temp\Temporary Directory 1 for\cpuz.exe
C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe

O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Search Helper ... Read more

Answer:Keyboard works in BIOS but not in XP

Hi James. HJT logs should only be posted in the malware section here: Virus/Trojan/Spyware Help - Tech Support Forum

Helpers on the Windows forums aren't allowed to help with those logs. Forum rules forbid it.

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I'm trying to fix a coworkers Dell Vostro 200 running XP. The keyboard will not work but the mouse is fine. I've tried multiple keyboards that I know work on other computers so I know the keyboard itself is not the issue. The computer has no PS2 ports so it's a USB keyboard. Other usb devices like thumb drives work. The lights on the keyboard light up and the specialty keys like for opening the calculator and mail work.The keyboard does work in BIOS. I was getting a keyboard failure press F1 to continue error before Windows loads but no longer.

Here's what I've tried so far:
1. Deleting all devices under USB Serial Bus Controllers in Device Manager and restarting.
2. Shutting down, removing all peripherals, holding power button 30 seconds to drain power, and pulling and replacing 3 pin jumper on mother board to clear cmos.
3. Pulling and replacing battery
4. Running the Dell Driver Reset Tool
5. Starting in safe mode
6. System Restore to previous date
7. Re-seating RAM
8. Re-seating USB to mother board connections

Answer:Keyboard works in BIOS but not XP

Double check your bios is set to allow USB keyboard and mouse,it may not have that setting as it doesn't have a PS2 port,to enter bios tap del. upon boot.

Go do device manager control panel,system,device manager and check the status of the keyboard and usb devices,if you have any yellow exclamation marks add them to your next post with the error codes.

Check what driver is installed for your keyboard in device manager I believe this is the problem and make sure it matches your keyboard make in either case find out the make and model of your keyboard then check their website for a driver,also add the make and model with your next post.

If you can't find a driver for your keyboard you may want to try updating the driver through microsoft so to do this again in device manager click your keyboard,click the driver tab,update driver,search for the driver then allow it to search microsoft for the correct driver'The computer needs to be connected to the internet.'.

I'm sorry if this isn't the exact phrasing but its been a while since I used XP.

Usually we don't recommend this as you can end up with the wrong driver but I think in this case its worth a punt.

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I've been doing some online gaming (world of warcraft), and I kept getting these Error#131 issues. This would cause the game files to become corrupted and then I would have to repair, or reinstall. The WoW tech site says that chronic error #131 messages are either a Hard drive, Ram, or Motherboard issue.

Running the Windows Vista memory diagnostic tool has turned up some odd results, the initial test with a 1gb stick in slot #1 and a 1gb stick in slot #2 came back with errors. I then removed the ram from slot 2 and ran the test on slot 1 with 1 stick of ram.... no errors. I did the same with the other stick in slot errors. this lead me to believe that it was slot#2 giving me the issue so I moved the ram from slot 2 to slot 3, thus having 1gb of ram in slot 1 and 1gb of ram in slot 3. After a little while......error#131 appeared.

So I then tested both sticks in slots 1 and 3 together and came back with ram errors, I then tested both sticks in slot #1, and then again in slot #2 and both tests came back fine. Any ideas on what this issue could be? I know both sticks are the same brand, speed, totally identical.

Answer:Ram Works fine in single sticks, not working fine together :P

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Hard drive crashed so I had to put in a new drive.  Machine came with Win8.0.  No disk but I have Win 8.1.  Keyboard works fin while navigating BIOS.  Went into recovery mode and keyboard works in command line too.  Loaded OS and keyboard won't work.  I've unplugged battery as well as CMOS battery.  Keyboard worked ... for a minute, then stopped again.  Very odd behavior.  Memory and HDD diagnostics passed.  I've tried a bunch of recommended solutions but no avail.  Help!

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This seems to be a common enough complaint, but I have gone through the various posted solutions and have had no luck.

Computer in question is an Asus G53JW laptop with Windows 7 Home Professional 64 bit. It's a fresh install of windows done via the factory restore partition and then updated completely. All drivers have been updated to the latest, including the bios and the chip set.

Internal keyboard and track pad do not work in windows, though the keyboard at least works in BIOS. External keyboard and mouse plugged in through the USB port works in windows and bios, though using it at a certain point while windows boots will cause the system to hang.

ObservationsKeyboard works in bios, but can't tell if trackpad is working at this point
Can push F9 to access the asus restore menu, track pad does not work
Cannot launch Asus express gate (Pushing one of the non keyboard buttons while powered down is supposed to launch an embedded linux environment that gives you a web browser and some other basic programs).
External USB keyboard and mouse work (mostly, see point 6 and 7)
Pushing F8 on either keyboard will not allow me access to the windows boot options menu
If I do a hard power down in windows and restart, you get the screen where it asks if you want to boot in safe mode or regular mode and there is a count down timer to when it automatically selects regular boot. If I push any button on either keyboard the system seems to hang (count down timer stops, nothing hap... Read more

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I have a HP 15R andThe keyboard will not work in Windows 8 but works fine in the bios. Any one run into this? I have uninstalled the drive a few times and rest the PC to factory default erasing / cleaning the drives fully. Still Key board only works in the bios. I plugged a USB keyboard in and it works fine.

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Hi All: I've been smashing my head against the wall with this one. I have uninstalled ALL unnecessary applications I could find. Basically all that is left is Windows XP, Drivers and Patches in Add/Remove Programs. I have removed the wireless driver, downloaded a newer one and installed it, still nothing. I have tried it using no Wireless Security on the AP, and also using WPA, and wouldn't work with either in Normal Mode, but worked with both in Safe Mode. I ran a virus and spyware check (before uninstalling Norton), and it came out clean. The weirest thing is, sometimes it does connect and get an IP in Normal Mode, but when I run a ping to my local gateway, half the packets are lost (timeout), and the ones that do reply I see a response time ranging from 2ms to 5000ms with no other traffic. I have no idea what can be causing this. Any help would be greatly appreciated. If all else fails, I will resort to formatting it and installing WinXP from scratch, since I doubt it's hardware.

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Vista doesn't seem to want to work, my bios screen happily flashes and everything is fine, up to the point where the vista loading bar is meant to show.It doesn't at all come up, just has a blank screen.I can occasionally access the f8 boot options screen, but even then.I clicked safe mode, it said loading, and then nothing, it just froze like that.I haven't installed anything recently, so im stupped for ideas on why its happening.

Answer:Vista ain't no boot, bios works fine, just vista

Do you have the Vista installation DVD?  Boot from it, and select the "Repair my computer" option.  See if it fixes the problem...

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On my laptop Satellite L20 not working keyboard and touchpad, but keyboard work in BIOS, USB-ports also not working (USB mouse).

Can i get update file for BIOS(traditional updating from boot CD, not OS!)

Sorry for my bad English.

Answer:Satellite L20 keyboard & touchpad not working but keyboard work in BIOS

If the traditional BIOS update is not available on the download page the only way to get it is to contact nearest authorized service provider. They have all versions.

But this keyboard and mouse issue is really strange. can you use it if you start operating system in ?safe mode??

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I had recently installed an ATI Radeon 9550 Graphics card and ever since then the keyboard and mouse cause problems.The Keyboard will work in the BIOS screen but once XP loads up the mouse doesnt work nor does the keyboard. I am not sure if the mouse works in the BIOS since that only requires the keyboard. Not sure why the new video card would cause this problem. Also tried resetting the ESCD and used the windows XP Setup CD -R but without success. Have tried booting with different keyboard and mouse that were wired but still nothing. I have tried using the PS/2 converter but that too doesnt work, along with using a regular PS/2 keyboard and mouse but still nothing.
My Specs:
OS: Windows XP SP 2
Keyboard and Mouse: Microsoft Wireless Optical Desktop 4000

Answer:Keyboard works in BIOS but not in XP Login Screen

Stick to the PS/2 keyboard until you get that one working, Only then move to USB.

Now, you did power off the computer, plug in the PS/2, then powered on, right? PS/2 is not hot-pluggable.

What if you boot into Safe Mode?

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When I boot my Acer laptop, the keyboard is dead. However, if I go directly into Bios, or load the OS from a bootable CD (Acer's Recovery Disks), the keyboard works.Here's the sequence of events that I tried after a HAL.dll failure.1) Booted from home-made Recovery CD ... HAL.dll error continued2) Ordered Acer Recovery CD's3) Booted from Recovery CD and re-built system. Keyboard and mouse touchpad work during entire installation. System reboots and begins initialization process ... prompts for computer name ... keyboard is dead.4) F-disked C & D partitions. Created single C partition. Performed item 3 again. Same results.At this point, I'm very confused. I don't understand why Bios and Windows are using two different methods of retreiving information from the keyboard.Any suggestions would be greatly appreciated.

Answer:Laptop Keyboard works in Bios, not Windows

In addition to the keyboard being dead. I have to hold down the power button for 2-3 minutes or remove the battery to power down the machine now.

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I have the most strange issue with my keyboard. It works in Bios, it works in safe mode, it works when I try to repair windows (repair files are added to a partition on the laptop - its how I bought it) but whenever windows boots normally, the keyboard won't work.

It is a built in keyboard to my laptop and the fact it works everywhere else tells me it's fine (just in case connectors were damaged I stripped it and had a look anyway).

Things I have tried
1) uninstalling the driver in safe mode - this reinstalls when I reboot but still no joy. The strange part is I do not think the driver files are corrupted because safe mode and normal mode seems to use the same drivers (standard ps2).
2) The manufacturer (HP Compaq) has no specific drivers which leads me to believe that standard ps2 is right but I reinstalled quick buttons -no joy
3) there are no conflicts or yellow exclamation point in device manager
4) the only thing I did was upgrade my AV (AVG 2013) so uninstalled -no joy.
5) ran AV and MBAM and ran TDSS killer just in case - no virus or malware
6) cleaned registry with Ccleaner -no joy
7) no processes or startup items are unusual but I have killed /disabled just in case-no joy
8) did a system restore (no joy)
9) I had backed up the registry ages ago so I tried that -no joy
10) Tried on battery and plugged in no battery in case the power is an issue -no joy
11) reflashed Bios - no joy
12 - All language sttings looked ok

A USB keyboard works if plugged in

... Read more

Answer:Keyboard only works in Safe mode or bios

if it helps it is a Compaq Presario CQ56 253SA with 64 bit win 7

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My laptop keyboard has stooped working in Windows 7 (normal and safe mode). However, I can use it to get into and navigate around the bios, and also do hardware checks like the memory check etc.

I have a usb keyboard plugged into windows now, and that works fine.

Any ideas as to what's causing the problem in Windows?

Thanks fro your time and help.

Answer:Keyboard only works in bios and hardware checking

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I was installing a new wireless keyboard. It uninstalled the previous software and made my current one not work. I hooked up the ps2 kb and mouse but they won't work either. They will work when booting up but once windows starts I got nuthin. I can't control my computer, please help....

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hey all I have just recently upgraded my motherboard and cpu and on startup I am giving the option to go into the bios etc if I press f2 etc. this works and I am able to navigate with both mouse or keyboard through the bios. It once I start my computer up into Windows they both stop working. I recently tried turning legacy off and on but I was only able to turn it off before my us. And keyboard completely stopped working. Now I am unable to go into the bios or anything.
(Note when plugging mouse into USB port the light under the mouse turns on but turns off again, not sure what that means).

Please get back to asap I na desperately in need of a fix.
Thank you

Answer:Usb keyboard and mouse works in bios but not Windows

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**Updated**As a suggested fix to another problem I was advised to delete all USB ports to refresh them. After 2 ports I lost my mouse and keyboard, so rebooted. I got the following messages: "Found USB controller (x2)Found PS/2 USB mouse""Found new hardware wizard-Windows will search for updated software by looking on your computer, on a CD or on windows update website....Can I connect to windows update to search for new software?.....Yes this time only.Yes and every time I connect a device.NoClick next to continue...."And of course I can't click on anything because my keyboard and mouse arn't working.I can get into BIOS, but starting in Safe Mode is no good, because the first command is "To begin click your username"Any help to get me up and running appreciatedHow on earth do I get control back?!

Answer:Mouse/keyboard works in BIOS but not Windows

Have you tried shutting the system down,remove the keyboard and mouse connections / reboot and plug them in.

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Relevance 60.27%

When the keyboard is attached to my tablet the back-light comes on but none of the keys work and I'm only able to work the touch pad. In my device settings the keyboard says driver error. I tried to update the driver but it says it cant locate it. How do I fix this please? I am running Windows 10 if that has any baring on the issue. (SP3)
Thank You to any and all responses, its greatly appreciated.

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I have been using computers for over 25 years now, and I have never run across a problem like this. Backstory: I built my current PC about a year ago. Everything worked perfectly until about 5 days ago. At that point, it needed to restart. I restarted it, and upon boot neither the mouse or keyboard would respond. I tried a different mouse and keyboard, they did not work either. I tried both of the mice and keyboards with another PC, and they worked fine. This absolutely rules out the problem being the inputs.Then, I noticed that the mouse and keyboard do work in BIOS. However, after exiting BIOS and booting, they stop responding altogether. I have gone into system recovery countless times and tried literally every recovery option listed, to no avail. Any suggestions to help would be GREATLY appreciated. For the past 5 days I have literally had a $3000 paperweight.

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I have been using computers for over 25 years now, and I have never run across a problem like this. Backstory: I built my current PC about a year ago. Everything worked perfectly until about 5 days ago. At that point, it needed to restart. I restarted it, and upon boot neither the mouse or keyboard would respond. I tried a different mouse and keyboard, they did not work either. I tried both of the mice and keyboards with another PC, and they worked fine. This absolutely rules out the problem being the inputs.Then, I noticed that the mouse and keyboard do work in BIOS. However, after exiting BIOS and booting, they stop responding altogether. I have gone into system recovery countless times and tried literally every recovery option listed, to no avail. Any suggestions to help would be GREATLY appreciated. For the past 5 days I have literally had a $3000 paperweight.

Answer:Mouse/Keyboard work in BIOS, they do not work once computer boots

Hi JamesKBoyd. Welcome to the Tenforums @JamesKBoyd

Any chance you can boot to Advance Startup menu and invoke System restore (assuming your inputs work in this mode.)

Boot to Advanced Startup Options in Windows 10

To get this process started you need two failed start ups. Power on, see spinning dots, hold power key until machine powers off. Repeat. On third start up Windows will detect the two failed attempts and start the menu.

I assume when you boot all other USB devices are disconnected (not that you should have to do this normally but while testing).

You will want to look into installing and using a tool like Macrium Reflect, free, reliable and very handy in situations like this.

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I have been unable to use my mouse and keyboard at the desktop. This problem began when my computer began to slow down about 10 minutes after I booted it up. When I tried to open different windows such as My Computer or access the Task Manager, they would all freeze. Even when I clicked them repeatedly to initiate the prompt to force close them, they failed to close.

The next step that I did after this was to reformat the computer and reinstall Windows 10 (at this time I was using an evaluation of Windows 10 Enterprise). Once I had a clean computer everything worked well for almost a week. I had to update and shutdown at some point and after doing so the mouse and keyboard became unresponsive when I booted the computer back up after letting the updates install. The mouse cursor was not visible either. I was sure that the screen was not frozen as I have seen the time update after observing it. My first thought was that the updates were the root of the issue but I decided that some of the programs may been the problem instead. So I reprogrammed the computer without installing the adobe and microsoft software. It would work for only a couple of days until the issues would start back up. Again, I had to update and restart the computer and upon doing so the problem came back up.

At this point, I figured that the issues was with the updates so when I reprogrammed it again and reinstalled the OS, I made sure to take steps into disabling the updates. During this time I only instal... Read more

Answer:Mouse/Keyboard Unresponsive at Desktop, works in BIOS

I am going to assume when you mention "reprogramming" you mean "windows updates"

Last time I seen something like this it was Bootstrap Virus, (its loads before windows but after Bios)
get Kapersky rescue cdrom (free) and run it from cdrom or usb, and scan everything including bootstrap
see what that give you

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Hello.....I had a HP 250 notebook from Italy. Everything works perfectly at first. It had windows 8.1 already installed when it got to me. I later installed a new os. The keyboard worked perfectly at bios setup. Now it doesn't unless i use an external keyboard. Please, i really need help.

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First of all sorry for my bad english :-/

I have bought a Portege M200, installed DR-DOS and from there Windows XP Tablet Edition.
In the BIOS and in DOS the Keyboard worked perfect BUT in Windows XP the Keyboard doesnt work.

I installed:

1. - Toshiba ACPI Common Modules for Windows XP (v6.02.00.TE; 08-31-2004; 2M)
2. - Toshiba Tablet PC Buttons Driver for Windows XP (v1.0.0.5-RC2; 11-07-2003; 1M)

but didn't helped ...

In the Hardware/Systemmanager (Gerätemanager) i have now following Devices:

+ Human Interface Devices
- "HID-konformes Gerät" (German)
- "HID-konformes Gerät" (German)
- Toshiba Tablet PC Buttons Type N
- Wacom serieller Tablettstift (German)

+ Tastaturen (German for Keyboard)
- HID-Tastatur

Can someone help me?!

Many thanks

Best Regards


Answer:Portege M200 - Keyboard works in Bios/DOS, not in Windows

Dear Ment0r

how is your BIOS setup? It should say that the hardware is configured by the OS.

Normally XP tablet should discover the keyboard without problems. What kind of keyboard do you have, German or an international (are there umlaut's ?)

In Device Manager, (right click on "My Computer", choose properties and then Hardware, Device manager), is there a keyboard present? Try to uninstall it (right mouse button) and then do a Action->Scan for hardware change.

I hope you will be able to resolve it, please let us know how you fare...

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Ref: ThinkCentre A50  8148-22U. PS2 Keyboard(s) don't work while in BIOS, SAFE MODE, OR RESTORE DEFAULTS. I can't configure anything in the BIOS, and I have no video after boot-up. Arrow keys, Enter key, ESC key are all dead! I'm still attempting to get video display working again. It has only a 'black screen' after booting up to just after the Windows logo screen. Now, even though I can see the BIOS display, none of the keyboard keys work at all. Therefore, I can't change any video settings, nor can I get the system to restore everything back to "Factory Defaults." I've tried two different PS2-style keyboards. Neither one is recognized, for some reason. Is there some kind of FLOPPY DISK UTILITY that I can purchase that might allow me to boot from it, bypassing whatever problems that are preventing me from resetting this computer to factory defaults? Please, can somebody respond to this issue? Thank you,Larry 

__________________________________Trying to migrate to: Lenovo ThinkCentre A50 8148-22U, Will be using Windows XP Pro Edition, if I can get the Lenovo to work.


Go to Solution.

Answer:PS2 Keyboard(s) don't work while in 8148-22U BIOS. Can't configure anything in BIOS!

you probably have the legacy mode turned off in the bios. 

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Relevance 59.86%

Probably this is something simple in IE7 options/settings but I failed to figure it out.

This is happening on my desktop (am writing this on my laptop). It's failing to connect, with the exception being "secure" sites - https://....

Email is working fine.


PS this happened after we did Microsoft livecare free scan and implemented corrective actions (malware/virus deletions); it then prompted us to reboot, then indicated new Windows updates to install, and then it prompted us to re-install IE7

Answer:Solved: IE7 fails to connect to sites with http, works in https; email works fine

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All of a sudden I'm having a very strange problem.

I have a G510 Keyboard and a Razer Mamba mouse which all of a sudden dont seem to be found by windows. They work just find in the BIOS and start up, but as soon as it goes into W7 they dont work at all. They are turned on and everything, but nothing is recognized.

I have them connected via USB to the M/B and they were working just fine last time I had used them.

I already attempted safe mode boot, safe mode with command prompt and a CMOS clean with no luck.

Anyone come across this before?

PS: Already tried another mouse and keyboard and they werent being picked up either. As a matter fact, its not recognizing anything plugged via USB.

Answer:Mouse and Keyboard dont work in W7, but work in BIOS

Since your USB connections aren't working properly do you have or can you find a mouse or keyboard that plugs into the PS2 port on the computer? Assuming you have a PS2 port on the computer.

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Relevance 59.86%

Keyboard and USB dont work in windows but work in BIOS, i have also tried a ps/2 keybaord also not working in windows, i have tried safe mode, disabling driver sig enforcement, using different mice/keyboards, restored bios to default settings, ran sfc /scannow no errors detected, and still no luck any input would be amazing. I wanted to do a upgrade repair install of windows but you can only do that inside windows , basically trying everything before i have to wipe the HD and reinstall windows, i ran memcheck as well and no errors also as a sidenote it says my gpu is not found, when i have my monitor plugged into it, i am still receiving internet from ethernet.

I have windows ultimate x64
2.66 gHz processor 8gb of ram
1 TB harddrive 760 GTX GFX card

All devices work on other computers.

Answer:Keyboard and USB dont work in windows but work in BIOS

What were you doing on your computer when all this happened.
It's very unusual that not even a ps2 keyboard doesn't work.

Does you system boot at all into Windows 7 Normal mode of Safe Mode?
Your post is not clear to me.

If you can't boot Window 7 here is a tutorial with lot of test to do.

Troubleshooting Windows 7 Failure to Boot

What power supply is in your system?

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Relevance 59.45%

Ok so here is the rundown. I brought my computer to college and I plugged up a new mouse and keyboard so that I could use my computer. Basically, the keyboard works fine all the time but the mouse ONLY works in BIOS. It does not work in safe mode, or when Windows 7 is loaded. The mouse worked for about 5 seconds when i first plugged it in but after that it no longer works whatever I do. I have tried a system restore, disabling and enabled the drivers, uninstalling and reinstalling the mouse and keyboard. Both are wired and through USB 2.0

Here are my computer stats:
Operating System: Windows 7 Ultimate x64
CPU: Intel Core i7-4810MQ @ 2.8 ghz
RAM: 16.0 gb:

Mouse: Onn (model ONA11HO091)
Keyboard: Onn (model ONA11H0089)

If you need any more info please let me know. Ive been surfing forums for hours with no luck.

Answer:Mouse works in BIOS,does not work in Windows 7


Search thru the Bios settings for enable USB Mouse. Sometimes win7 needs that.

Then plug the mouse in after win7 fully loads to see if it recognizes it & says it is ready to use.

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Relevance 59.45%

so I recently acquired a dell PC from my friend. as soon as i plugged it in at my house a problem occurred, (Keep in mind it was working perfectly a month before). booting up went as usual, but as soon as it got to the login screen, both my USB mouse and keyboard didn't locked up and i couldn't use either.

going back through it, the keyboard worked fine in the start up. but when i try to use the mouse (whether in a mouse recalibration or other) it can only move left and right.

I have been trying to troubleshoot and fix this for hours and cant seem to find any solutions.

Things I have tried:
1. resetting all settings to default in the settings
2. tried all the different USB ports (several times)
3. tried using a different (wireless) mouse and keyboard
4.Tried putting it in safe mode with f8 (which doesn't work for some reason

also keep in mind that:
1. there are no ps/2 ports on my computer (note this is how most people ended up fixing it otherwise)
2. says system is a "Dell DXPO51" (not sure if that helps)
3.This computer was working a month ago. so i'm not sure why its not working now.

I'm desperate! any help would be appreciated.

Answer:Usb keyboard and mouse not working at login, but still works in BIOS HELP!(desperate)

Boot into Setup (Bios) usually by pressing F2. Go to Peripherals, or Advanced. Look for Legacy USB or USB Keyboard. If it is disabled, then Enable it. Save and Exit. If this fails or you can't find that, then set Bios to Defaults, usually F5 Save and Exit.

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Relevance 59.04%

I went to a LAN party so I unplugged all my cables from the pc. When arriving at the lan party I plugged everything back in and booted into Vista Ultimate.
Everything was detected properly and I encountered no problems.
But when I got home again I wanted to boot into Windows XP Pro and that's where the problems started.

My USB Keyboard and USB mouse would not light up when I was in XP. The Install New hardware window popped up asking me to install "new" devices: "composite usb device".
You might understand that it's impossible to proceed this installation when you cannot use your mouse and keyboard.

Unfortunatly I do not have a PS/2 mouse or keyboard around.

How do I get my mouse and keyboard working again? (booting into "LAST KNOWN WORKING CONFIGURATION" does not work) and everything has been working fine for more than a year now, untill I unplugged them and probably plugged them into a different usb port (btw all my ports are 2.0).

Answer:keyboard and mouse don't work anymore after moving the pc (works in vista though)

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Relevance 59.04%

I have an Asus L2000B Laptop, and one day a friend was using it and found unconfortable to use the touchpad, and asked me if he could use one of the mice os another computer in the room, i said sure, why not?

Well, it was a ps2 mouse and he hot-pluged it!!! :S

Result: the laptop´s keyboard stoped working and so did that ps2 port and also the sole serial port , but not the touchpad.

Restarting, cleaning the plug and all that did not work.

Now when I boot, i get a 'no keybord present/keyboard error' at startup, however, it works fine in the BIOS and in DOS!?!

When Windows boots it lights Num Lock, Caps Lock, Scroll Lock an the keyboard no longer works

In Linux, No lights go on, but it doesn't wor either.

I'm certain that there is damage to the Serial ports/ PS2 ports chip but it's not all busted and probably just ignores any command and just gives outputs.

Now, I've been using a USB keyboard to 'make do' but its very annoying an not very portable.

Replacing the MoBo is out of the question as it costs more than the PC is worth.

I seek a way around the windows drivers, a simpler less demanding driver!

Answer:Keyboard reports error on boot, but works in BIOS and DOS, but not in Windows/Linux

Windows Keyboard Test :

But actually try to locate a test on your computer (I haven't looked it up) but some manufactures have this

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Relevance 59.04%

Hi Folks

I am having trouble with a new computer:

Processor dual core Intel Pentium 4 3.0 GHz
kernel is
AMIBIOS ACPI BIOS Rev 0206 (American Megatrends)
BIOS Setup Utility v. 02.53 (American Megatrends)

I am unable to enter the American Megatrends BIOS Setup Utility menu. As soon as the POST menu appears I hit the Delete key, and when the Setup Utility menu appears the PS-2 keyboard (IBM KB-7953) is locked (with num-lock on) and no keys work. No beeps, no error messages, no nothing. Unplugging the keyboard and plugging it back in does not help. I reset the computer and if I let the POST finish and the computer boots, the keyboard and mouse work fine.

When the Setup menu comes up, the cursor is at Main, and the System Time, and hours are selected. As I mentioned above the keyboard is frozen and I can't navigate around or exit with the escape key.

I tried entering the Setup Utility with another keyboard (USB) and got the same result.

Any suggestions appreciated.


Answer:Keyboard freezes at BIOS Setup menu, but works when boot finishes

Wrong key

Well... you might wanna know that American Megatrends use the "F2" key, not the "Delete" key to go into the setup.

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Relevance 59.04%

After installing SpyHunter 4, it made some changes to my start-up settings and I could no longer start Windows 7. Instead, it goes to grub (, but I am not able to give commands (, as there is no keyboard input. This had always been a problem, but it never caused a problem as idleness led to Windows 7 starting up. Only very rarely was I able to use my keyboard. I pressed a key to read more, and in the end it brought me to a command screen. I gave relevant commands that I found on forums, but nothing worked. 
To solve this, I added the windows 7 ISO to a USB (using YUMI). Then I went to BIOS and I ran YUMI (USB loader), and I got to this screen ( As opposed to before, I cannot use my keyboard anymore; not at all, not even rarely. I need the keyboard input to get YUMI to run the Windows 7 ISO.
On various forums it was suggested that there is some setting wrong in the BIOS (keyboard input does work in BIOS!). Indeed, this was the case: ( I changed the settings to fully initiazable, hopeful that on my next start-up I could select grub bootable from YUMI. No luck, still no input. I have a USB keyboard and I've tried disabling USB 3.0 and I've connected the keyboard to all USB slots. I've tried changing various other options in the "boot" section of my BIOS.
What to do? I feel like my BIOS is not truly applying the settings, although... Read more

Answer:Unable to start Windows 7, Keyboard input works in BIOS but not grub

Instead of Yumi use Rufus and the iso to create a bootable USB.
Select Iso Image in the dropdown box where it shows FreeDos.

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Relevance 59.04%

I have an interesting problem.

The laptop I'm working on (And HP G series; running Windows 7 64bit Home Premium) had a NASTY trojan that disabled the keyboard and mouse (is what I'm assuming). I was able to work on the laptop with a USB mouse and the onscreen keyboard

After going through about 10 AV software I finally got rid of all the Trojans (the scans on various AV software ran clean multiple times after removal); but the keyboard and trackpad continue to be disabled.

Under the Device Manager it lists as the device as a "code 10" error.

Doing some Googling I found a post that said do delete the registry entries that were labeled "UpperFilters" and "LowerFilters"; which I did and I rebooted.

Now my USB mouse OR my USB keyboard won't work.

I tried using a Linux Live CD and the trackpad and keyboard DOES work there no problem. Also the keyboard works fine when I'm in the BIOS.

It's only when I'm in Windows (even in Safe Mode) that the keyboard/trackpad/USB Mouse/USB Keyboard doesn't it's not a hardware problem.

Things I've tried (besides deleting those registry entries)

- Startup Repair
- sfc /scannow
- Reinstall the drivers (when I DID have access to Keyboard and Mouse)

So to recap; I cannot use the keyboard/trackpad (or a USB Mouse and USB Keyboard) in Windows (including safe mode); but they DO work when not using Windows.

Anything else I can try?

Answer:Solved: Keyboard and Mouse not working in Windows 7; but works in BIOS/LinuxLiveCD

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Relevance 56.99%

I never had any issues with my last mobo when entering setup or the boot menu. But for some reason with my new mobo the usb keyboard will not work. Well it does once the OS boots but if I want to hit DELETE to enter the bios it will not work. So I use my old keyboard that isn't usb to boot bios. The odd thing is when I do get into the bios I can use the USB keyboard???

Does this have something to do with the USB device not loading in some sort of order it should?

Answer:USB keyboard will not work for bios?

Get into the BIOS and look for the option to turn USB keyboard on, or something similar.

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Relevance 56.17%

Hello, i have a DELL Inspiron 15-3521, recently I changed de CMOS battery, and starting windows the keyboard doesn´t work well, only one or two random buttons work, and when i try to write the password, the space bar get stuck, i can only enter with the On Screen Keyboard option.
When i get into the BIOS, the keyboard doesn´t work either, but an external keyboard works, only in the BIOS, the external doesn´t work on Windows.
Help please.

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I just got done putting together my first computer build, and when I start the computer it gets to the Boot menu. Now I need to get into BIOS but the keyboard does not seem to respond. I did some research on the net and people are saying maybe my mobo has disabled the "USB Legacy" in the BIOS, so I need to get the PS/2 keyboard. So i just drove halfway across town and bought a brand new keyboard with a PS/2 plug and it still dont work. I cannot Enter the BIOS to change the "USB Legacy" thing. Every time I get to the boot menu i press Del , but nothing happens and the computer says "Monitor going to sleep" and then a couple of seconds later it gets to boot menu again. IS this something wrong with my video card, do I need to take it off the mobo, before getting into the BIOS ? ( if so why am I seeing the boot screen). If the USB Legacy things is disabled than why the hell is the PS/2 NOT working, I know which hole it plugs in. Another thing I saw online is people saying I might need to reset CMOS, I really dont wanna mess with that. Please help

Intel core 2 Quad Q8400 2.66 ghz
Gigabyte Atx GA-p43-es3g mobo
Sapphire Radeon 4670 video card

Answer:Keyboard wont work in BIOS, Help!!

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Relevance 56.17%

hello everyone.
I ant to format my computer since its completly crashed, well i cant do that because i cannot use my keyboard in bios. I cannot even load up regular windows because its corrupt and the only 2 options i have when booting up is start repair or start indows normally. it has a 20 second timer and just goes to start repair
How do I get my keyboard to work? it does work because ive tried it on my laptop
I tried all ports in and out
its an asus eebox 1501

Answer:Keyboard wont work in bios


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my ps2 keyboard failed to work i proved that the ps2 port is faulty. i purchased a usb keyboard and put it in the usb port. it was detected by widows xp but will not operate on bootup. it will work after the pc has booted. this means i cannot access the bios during bootup. how can i access the bios after the pc has booted up without having to reload windows xp?

Answer:accessing bios when keyboard does not work

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Relevance 56.17%

Can't run BIOS my tastatur don't work when i start in MS-DOS

Can't run BIOS my tastatur don't work when i start in MS-DOS

Please if somebody knows what may be the problem to reply me


Answer:Can't run BIOS my keyboard don't work when i start in MS-DOS

Is it an USB keyboard? If yes, then you have to enable the support for it in BIOS.

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Relevance 56.17%

Hi, I'm new to the forum but any help would be greatly appreciated.

My keyboard (not usb) suddenly stopped working, but the mouse is fine. I tried countless ways to correct it, checked connections, bought a new one, reinstalled drivers and so on but still won't work.

I decided to do a complete reinstall of XP and the keyboard works in the Bios mode, but once windows starts it won't respond, no lights, no nothing?

Could anyone advise what to try and and do next as I am at a loss. Should I try a USB keyboard? Is it a virus.

Any help or advice would be greatly appreciated.

Thanks in advance.

Answer:Keyboard won't work after Bios mode

Markymark, welcome to TSF.

Sounds like an on-board issue with the PS2 port.
Please do try a USB keyboard and report back.

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I need help!! I have a Dell Optiplex 470 which has USB ports and NO PS2 ports! The system boots to the XP logon screen but the keyboard and mouse are non response, they will not work at all. If I boot the system and use F8 the keyboard and mouse still will not work. Last known good configuration will not work either.

The keyboard and mouse will work in BIOS or if I boot to ubuntu on a memory stick the keyboard and mouse will work.

I have tried 3 different keyboards and 4 different types of mouse. I believe it to be a windows driver problem but I am at a loss as how I can fix it!!!

Please help!!!


Answer:Keyboard and mouse work in BIOS but not xp

Hello Max25, and welcome to TSG...

Have you checked Device Manager for any yellow ! (My Computer>Properties>Hardware Tab)

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Relevance 56.17%

My laptop keyboard not work after 3 seconds that I go to BIOS Settings. I have the letest BIOS version, also I check with an external Keyboard and this problem exists.What can I do to solve this issue?!

Answer:Keyboard not work on BIOS Settings

Hi MeisamMohammadi,
Welcome to the Forums  
As per the query we understood that you are facing issue with keyboard in your Lenovo laptop.
Remove only the adapter and boot into the BIOS and check for the issue, also remove the battery and connect the adapter and check for the issue.
 Hope this helps. Do post back if the issue persists.
Best regards,         
Ashwin. S

Did someone help you today? Press the star on the left to thank them with a Kudo!If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.Follow @LenovoForums on Twitter!

1 more replies
Relevance 56.17%

Good Morning,

I had an E-machines computer and the motherbaord went. So I purchased a p4 barebone including MB, case, power supply & cpu. When the equipment showed up at my house I put all my equipment in including HD, PCI Video card, wireless network card and ram. I then put my XP PRo cd in the CD rom. When I boot the machine it goes through the post showing the CDrom, hd, ram and it then asks me to press any key to boot to the cd. This is were no matter what key I press it then skips that and tries to boot from the HD. I've tried another keyboard, cd rom and nothing. The keyboard does work in the bios screen. I thought it may be a bad XP pro cd so I put it in another computer and it boots perfectly to that machine. I'm thinking there is either a conflict with my keyboard ps2 port and maybe my pci wireless card or video card? It could also be a bad motherboard but I then wonder why the keyboard works in the bios??? It's crazy. If anyone has an idea I would appreciate it.

Thanks again for reading this,

Answer:Keyboard won't work after bios post

Try using a usb keyboard. You will probably need to enable usb legacy support in the bios.

Regards Howard

3 more replies
Relevance 55.76%

Hi, after a long time I came back, settled in Toronto I found myself in need of superior assistance from the pros.

Not my laptop but a friends, by chance during lunch he mentions his webcam doesn't work anymore which surprised me cause I had to hold onto his laptop for 3 weeks while he was out of Canada, in any case I take a look and yes, webcam shows in use by another application, yet the webcam looks off and even skype is off, so instinct kicks and AV is not working, Win updates won't connect nor MB will update...tried to run Kas online...install closes by itself, and so it happens with every other malware detection program I tried, so I tell him to don't use it while I come back the next day and take it home, he managed to install and run some programs after googling around, in any case I have the laptop with me and so I decided to get help.

Here are the Logs:


DDS (Ver_2012-11-20.01) - NTFS_AMD64
Internet Explorer: 11.0.9600.17420 BrowserJavaVersion: 1.6.0_24
Run by Pete at 1:08:00 on 2014-11-28
============== Running Processes ================
C:\Program Files\Dell\DellDock\DockLogin.exe
C:\Program Files (x86)\Foxit Software\Foxit Reader\Foxit Cloud\FCUpdateService.exe
C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\LMS\LMS.exe
C:\Program Files (x86)\Dell DataSafe Local Backup\sftservice.EXE
C:\Program Files (x86)\Dell DataSafe Local Backup\TOASTER.EXE
C:\Program Files (x86)\Dell Data... Read more

Answer:Webcam shows in use, no AV install works, on Win7 updates, inet works "fine"...

I forgot to mention, Gmer crashed several times and I had to run it with Sections and C: only, and the title says "on Win7 updates" is "no win7 updates", I can't update the OS

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Hi, I just got this motherboard,Asus model A7V8X-MX, I finished building the system, and went to set up the bios (award bios 6.0) only to discover that the keyboard would not work. I tried this with several new keyboards, and it still did not work. All I got was the bios telling me to hit del for setup, and when I hit delete, nothing would happen.It also said what my CPU was, and memory, which it got correctly. Upon startup the three lights on the keyboard blink on and off once at the same time, so I know that the keyboard is in correctly, and I tried it in both the keyboard and mouse ports to no avail. What's the problem here? it's a new board, why isn't it working? Please help!
Cory Luquet
PS: I tried replacing the battery upon the suggestion of something on a message board, and it did not work. Also, if you need my system specs, they are as follows:
Asus A7V8X-MX mobo
athlon XP 2000+ CPU
256mb pc2100 DDR
40gig Maxtor 7200rpm HD
sony 52x cd-rom
sony 32/10/40 CD-rw
17" monitor
integrated sound, lan, video

Answer:[SOLVED] keyboard won't work in bios setup

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I'm trying to reinstall my operating system but my keyboard doesn't work in the boot menu, so I can't enter the BIOS. I've tried both a USB keyboard and a PS/2. I think it might be my mobo but I'm not sure enough to replace it. I've had problems with it in the past (I bought it out of box about a year ago, so it would make sense I guess) like the microphone jack and keyboard and mouse PS/2 ports not working, but the weird thing is that they used to work in Ubuntu when I was dual booting Vista/Ubuntu. I tried updating the chipset drivers but that didn't work.

Any ideas would be greatly appreciated! I really don't want to replace my motherboard but I guess I might have to.


P.S. My system specs are in my profile

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External USB keyboard does not work properly with T60 after 2.26-1.07 BIOS upgrade.It does the same with or without the docking station. Anyone else bumped into this problem yet? Has someone found any fixes for this? --t

Answer:External USB keyboard does not work with T60 after BIOS upgrade

Hi and welcome the forum!Try uninstalling all USB hub devices from the device manager and reinstalling them again, particularly the keyboard's.v2.26 is supposed to fix the issue according to lenovo:- it helps.

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