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Satellite C55D-A-13G Broken HDD - no recovery partition

Question: Satellite C55D-A-13G Broken HDD - no recovery partition

Hello, 1,5 years ago I bought Toshiba C55D-A-13G and two weeks ago my HDD was broken, after that I bought new one, but now I don't have operating system because it was on recovery partition and serial key on laptop isn't a installation key for windows 8.1. So what can I do in this situation? How can I recover my recovery partition on new HDD?

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Preferred Solution: Satellite C55D-A-13G Broken HDD - no recovery partition

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link (This link will automatically start a download of Reimage that you can save to your computer.)

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Hi all. I accidentally 'cleaned' my drive with DISKPART as I was trying to fix boot issues.

I'm using 'TestDisk 7.1' to recover the partitions and everything seems ok so far, but I need the original partition characteristics to assign.

Options are *=Primary Bootable P=Primary L=Logical & E=Extended.

Portions are:
NTFS "System" 1024 MB
FAT32 "" 100 MB
NTFS "" 128 MB
NTFS "TI10684500B" 456.20 GB
NTFS "Recovery" 8.33 GB

Any help would be much appreciated!

Also any advice/feedback on 'TestDisk 7.1' or suggestions for other software (preferably free). I've tried 'MiniPartitionTool' and it seemed to do a great job of finding the deleted partitions too, but they want 40 bucks!!! to recover!

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Hi All,

I have a C55D-B5212 with a bricked BIOS.
I have tried creating a crisis USB stick and remaing the BIOS.ROM to BIOS.WPH, but I cannot seem to get the laptop to enter crisis recovery mode.
I have tried:


Does anyone know the correct key combination for a C55D-B5212? Also, is there a specific USB port I should be using?
Appreciate any help!

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Hi,I have a problem with my H520e.I never created Recovery DVD, from windows as i was almost sure that recovery partition would have done its work.Yesterday i had to reset my pc as it got terribly slow,and as all my documents, image and music were safe on external USB disk, i decided to reformat at start from scratchSo i reboot press F2, run the partition recovery and restored the system to inital state.Recovery finished without error, but when i reboot windows started loading and then suddenly  BSOD .I tried to restart, but same. At third attemps automatic recovery started , but also in this ways it failed.So i asked a win 8 dvd to a friend,  i tried to "refresh" and then "reset"  win 8 installation, but everytime BSOD at reboot.So i tried a clean installation from DVD.This time the installation went fine and i managed to have an up and running system, and now from F2 recovery partition , i will try to install all driver (and i hope this contains all Lenovo software).What i want to know, is there a way to "rebuild" recovery partitions without sending the pc in assistance center ?  Many thanks in advanceFabrizio

Answer:Broken Recovery Partition on H520e

Please post the BSoD error text and code in your next reply. After the POST screen, SPAM the F8 key, and select "Disable Automatic Restart on System Failure". Then record down the error code and text and post it here. Detail is extremely important in isolating faults like the one you mentioned. Thanks,it_geek.

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I have a 5-year-old Dell Dimension E310 running XP Media Center edition. The box has twin WD 160 GB SATA drives and Intel Matrix is managing RAID1 across them. I have screwed up my system (long story short is one two many hard power downs while using Kaspersky Rescue Disk 10 for the first time) and at this point am just trying to move as many files off of the drive(s) to an external HDD before reformating and installing Windows 7. I am unable to boot up in XP, I also am unable to successfully use the Repair option using the XP set up disk (that procedure will not find any installed copies of windows). After many different approaches, I am now booting up Puppy Linux off of a CD and am able to mount my drives to see what is there and copy files to my HDD.

Here is my specific problem. My HDD (both, as they are mirrored through RAID1) has two partitions. On the primary partition, I am able to see my files and have successfully moved files out of my Documents and Settings folder. However, the secondary partition (where additional files are) doesn't look good. I am able to mount the drive and see that it is a 37.2GB NTFS partition with 11.6GB free. However, the only folder I see is "System Volume Information" and the only visible file in the folder is a 0 B file called "MountPointManagerRemoteDatabase". That is it. Given the "free" space relative to the allocated space, I am hopeful that there is some way for me to see the other file... Read more

Answer:File recovery broken XP NTFS Partition

That doesn't sound good. If puppy can see the partition and the files but only shows System Volume information folder I don't know where the files could be.

I would try downloading the bootable ISO for Partition Wizard and burning it to CD as an image file. Then boot form that CD, click on the 37GB partition to highlight it and select Explore from the left pane options. See which files it lists. If they are all there then we can consider recovery options.

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When I first got this product, before opening I thought that all the 500gb would go to the first partition, but then I saw that the recovery partition has half of the 500gb just for recovery which is unnessecery.

But I had no problem with this at the time, and used the recovery partition(after saving to a disk) for ubuntu so I could have a dual boot.

But now I've came to realise that the games I'm downloading are taking more and more room up on my C drive. The problem I have is that I can shrink my recovery partition and enlarge the C drive.

Does anyone know a work around?

Answer:Satellite Pro C660-225: Shrinking recovery partition englarge C partition

You will need an 3rd party software to shrink the recovery partition and to add the free space the existing C partition.
I would recommend you an freeware tool called Gparted

But before you would start doing this, create a recovery disk!
This is advisable in case you would try to set the notebook back to factory settings using such disk.

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I have two virtually identical Dell laptops running Windows Home Premium.

On one of them I wanted to see what was in the hidden RECOVERY partition so I fired up Disk Manager and added a drive letter. Nothing in the partition made sense to me so I removed the drive letter.

However, windows no longer recognizes the RECOVERY partition. If I run standard windows "Create System Repair Disc", I get an error message "The parameter is incorrect 0x80070057".

The Dell DataSafe program also says it cannot find the RECOVERY partition.

a) Is there some kind of attribute that got changed when I assigned the drive letter and then removed it? If yes, how can I set it back?

b) The laptops are virtually identical. Can I use a recovery disk from one on the other? I'm particularly interested in keeping MS Office 2010 Starter edition intact when I upgrade to Win 7 Pro.


Answer:Added Drive Letter to Recovery Partition, Then Removed... Now Broken

The recovery partition should have a letter. The System Reserved does not have one. Can you post a
Disk Management - Post a Screen Capture Image and I can look at it and see what is wrong. Be sure and widen the columns so all of the print can be read.

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I just purchased a brand new laptop and have realised that it didn't come with a recovery disc or a recovery partition on the hard drive.

Just wondering if my hard disc crashes how am i supposed to reinstall windows?
The laptop i bought is a Toshiba satellite L500 and is only a few weeks old.

If anyone could help on the subject would be very much appreciated.

Answer:Satellite L500 - No recovery disc or recovery partition - How to reinstall?


Normally if I buy a new notebook or other product I read the user manual firstly. So I would recommend that you should the same before you ask different questions.

The point is that you have to create a Toshiba recovery disk yourself. Therefore start the recovery disk creator that is preinstalled on your notebook and follow the screen instructions. I recommend a high quality DVD-R medium to create this disk.

Furthermore you can reinstall Windows using the HDD recovery option. On the second partition you can find this folder that contains an image of factory settings and you can start this feature if you go in advanced boot menu and select ?repair my computer?. This is not a special partition, only a folder where the image is stored.

HDD recovery procedure is the same as Toshiba recovery disk. You get back factory settings too but the recovery disk wipes the whole HDD. The HDD recovery only the first partition.

By the way: Normally you did get this message:

+your system is equipped with hard disk recovery system. if you need to repair+
+your computer by restoring it to original factory state, you can do it directly+
+from harddisk (press F8 when you boot your computer, choose "Repair your computer"+
+and follow the menue instructions) or create a bootable Recovery Disc Medium for this purpose.+

+Toshiba recommends you to create Recovery Disc Medium using the "Toshiba Recovery Disc Creator" to ensure+
... Read more

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Talk about confusing. Does anyone know how to get a Toshiba C660 working after the HDD has failed and the owner has stupidly NOT followed the instructions to make a recovery disk. Will the recovery disk ( if you purchase one from Toshiba ) rebuild the new HDD along with a new recovery partition and install windows 7 (original OS ) and accept the product key printed on the Windows License attached to the base of the laptop. I have read a number of suggestions but these have been deemed incorrect by others.

Surely Toshiba must have a way of sorting this problem.

Do they read these posts ?

Answer:Satellite L660-12Q - Would recovery disk rebuild the new HDD along with a new recovery partition

Hi buddy?

I don?t think that this is really complicated? I could find all info regarding the recovery procedure in the user manual?

The recovery disk has to be created at the first day of purchase? its recommended to create one in cases something would be wrong with the HDD.

The recovery disk contain an image?. Image is a package containing Win system, drivers, tools and all the stuff preinstalled on the notebook.
You purchased the notebook and the system was already activated so you don?t need the key placed at the bottom of the unit.
Furthermore the usage of recovery disk formats the whole HDD (partitions too) and set the notebook back to the same state like at the first day of purchase.

There is also another option to recover the notebook called HDD recovery. This HDD recovery does not need recovery disk. Usage of HDD recovery would format ONLY the C (system) partition.

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Hello, I've used the recovery media creator to create a USB flash drive recovery media.

If i then use that to restore the Windows 7 installation onto a new hard drive (as SSD) will that drive itself have the recovery media partition on it?

So if I then lose the USB stick could I restore again by holding down zero when powering on?

Or does it recover the Windows partition and nothing more?

Thank you

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I recently bought a Satellite Pro L850-1UJ with Windows 8

I've created a new partition (so i could use it as data room)
i.e. C: the windows system AND Z: my data

after that, i could NOT use the RECOVERY MEDIA CREATOR to create the recovery dvds
BUT the partition still exists and i can see the inside files from windows

IS IT a way to extract the files from the recovery partition or any other clue how i could fix the partition scheme so the RECOVERY MEDIA CREATOR could recognize it

Many thanks for your time...

Answer:Satellite Pro L850-1UJ: How create recovery DVDs from recovery partition

After changing HDD partitions structure it happens that ?Toshiba recovery media creator? cannot find recovery files. These files are marked with special markers that in your case cannot be found anymore.

I?m afraid now is too late to do or change anything. You are not the first one with this problem. We always write here that first step should be recovery media creation and later you can do whatever you want. You can even delete it.

Now you can just order new recovery disc at

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Dear all,

I delete all data in C:\ drive and I do a format c:\

I don't create a Recovery CD, and now I can't restore with F8, but I show that I have a recovery partition on D:\ drive.

Please, how can I restore it ?

Thanks in advance for your help.

Best regards,


Answer:Satellite C670 - formatted C:\ and no Recovery CD but recovery partition


Maybe this thread about a similar theme would be useful for you:

If this is not helpful or if you will not be able to recover the notebook using the method mentioned there, then you will need to order the recover disk from here:

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Sorry I cannot find a English page in official Toshiba website.

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As specified here:

I can't find this product available anywhere for purchase.
Does anybody know where I can buy one?

Answer:Where can i purchse the Satellite C55d-c-16q

Where can I buy this laptop?

I can't find it anywhere!

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Bought my Satellite C55D from PC World here in the UK. When I tried to register on here, it didn't recognise UK, but it did recognise Ireland!! Also when I tried to add a device, it said I had a Sony Bravia TV. but wouldn't load any device. I have never had a Sony TV.

Have I got a refurbished second-hand computer?

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English: Can i change the CPU of my Satellite C55D-A-14E ?
Spanish: Puedo cambiar la CPU de mi Satellite C55D-A-14E?

Answer:Re: Can i change the CPU of my Satellite C55D-A-14E

Generally speaking CPU upgrade is not supported. Check please follow Toshiba document -

Are you not happy with notebook?s performance?
What do you think about supported upgrade ? HDD and RAM upgrade?

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Hi All,
I was hoping someone on here could help me out, I have a relative who's laptop - a SATELLITE C55D-A-14W is now asking for a BIOS PASSWORD at boot. They're insisting they never set one nor would know how to. They reckon it was last installing updates of some sort. I was thinking of the possibility of it's maybe been installing a BIOS update and hasn't went quite right and is now therefor corrupt? I've had a look around the motherboard from under the memory covers etc. to see if there's any jumpers - I remember years ago you could short a couple of jumpers and it would force reset the BIOS but no joy. I searched around the web too and couldn't find an indication what the jumpers might be for this particular model. Is this possible anymore? Or could I somehow force re-flash the BIOS in the hopes that might cure it?

Please guys any help or guidance would be greatly appreciated!
Thanks in advance!

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I have had my Satellite for a few months only, and it was happily reading the 8GB SD card and then stopped.
I bought a new 16gb SD card, and it won't read that either.

I had cause to take the laptop back to factory settings and have had a broken Hard drive replaced.
It still doesn't read the card. I looked in Device Manager, and it tells me the drivers are installed...

.can anyone help please?

Answer:Satellite C55D-A-12N cannot read any SD cards


There is a simply reason why the SD card isn?t recognized properly: the SD card isn?t compatible.
The Satellite C55D-A-12N card reader supports following media:

SD 8MB to 2GB
SDHC 4GB to 32GB
mini SD 8MB to 2GB Through Adaptor
micro SD 8MB to 2GB Through Adaptor
Others MMC 4MB over 2GB

As you can see, the common SD cards are supported by only the sizes between 8MB and 2GB

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C55D A 146 the notebook does not recognize the USB; with the channel update to W10 can not connect any of tio smatphone will Samsung do anything apple. Windows 10 and updated drivers. GIA 'reset to factory but no result. what can I do?

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Hi all,

I bought 2 months ago a Satellite C55D. During 4 or 5 days, it appeared some black lines on the screen until the full black out. The diagnosis of After Sales Service of DARTY the french retailer was : guarantee refused since screen failure due to choc ou pressure on the screen" and they propose a repair for 560 euros .

Because, I can certify there was neither choc nor pressure on the screen. For me it is an internal breakdown and Darty want to deceive me (polite style). Even I'm not a specialist, nevertheless, I'm determine to make the mess !

Could you tell me what is your opinion about this case ?
Best regards

Answer:Screen breakdown on Satellite C55D

You know it is not easy to be realistic on this virtual way. If you say it is not your fault I believe you this.
I don't know where do you live exactly but what you can try is to contact some other Toshiba service provider in your country and explain the situation. I know it is stupid situation for you but when you speak be nice try to explain the situation how it is.
I really hope and believe they will accept this issue as warranty case and exchange the display.

If you need some other addresses and phone numbers you can visit

Good luck.

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I can't find the drivers for my notebook for Windows 7. Links on Toshiba page doesn't work.

Please, help.

Answer:Need Windows 7 drivers for my Satellite C55D-A-13G

Visit please and you will find it manually.

I?ve checked it and Win7 drivers are available for your notebook model.

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I can't find the virtualization option in my brand new SATELLITE C55D-C bios. System configuration is :

AMD A8-7410 APU with AMD Radeon R5 Graphics
8192MB RAM

This CPU it's perfect to use with virtualization. Can you help me?

Answer:Satellite C55D-C - No Virtualization Support?

Originally Posted by cafrex


I can't find the virtualization option in my brand new SATELLITE C55D-C bios. System configuration is :

AMD A8-7410 APU with AMD Radeon R5 Graphics
8192MB RAM

This CPU it's perfect to use with virtualization. Can you help me?

Please. Some help?

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Anyone know if there's a way to reverse the "polarity" of the FN key on Toshiba Satellite C55D-A? All I can find is sticky key or notification settings. I'm looking to have F1 - F12 work like on desktop keyboards and hold down the FN key to adjust brightness, volume etc..

Answer:Toshiba Satellite C55D-A reverse FN key?

I found it. I could not find anything in Settings screens. I went to the Toshiba folder under Program Files (x86) and there was an exe file SystemSettings.exe. Click Keyboard. From the dropdown box change from Special Mode to Normal Function Key Mode. Now I can kill a window with Alt F4 and no FN key. Yay!

Edit: you have to restart for it to kick in. The quickie restart from the Power thingy in Settings does it just fine.

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Hello. I have a Satellite C55D-B series laptop and for the last week or so, the screen has failed to light up. Sometimes it will say that the RTS battery is low, usually after taking the main battery out as I have tried that one trick where you hold the power button, and have taken it out when opening up the laptop. Some more important information:
-There is a very dim image on the screen which indicates that for some reason, the backlight isn't turning on. Of those reasons, one I've read could be the lid switch but I cannot find it.
-Every so often, the laptop works perfectly and the monitor lights up.

Could it be a faulty converter board (sp?), CMOS battery (which I also cannot find-- it seems the slot where it would normally go in other toshiba laptops is completely empty), lid switch, driver, or something else?

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Last I bought a new laptop TOSHIBA Satellite C55D-C-13M.

Unfortunately there is no DVD/CD player in it.

Where can I buy a separate DVD/CD player and how can I install it in the laptop?

Thank you in advance for your answer.

Answer:TOSHIBA Satellite C55D-C-13M - DVD/CD player

There may not be a SATA connector for a DVD.
You could use an external USB DVD drive.

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Hi everyone,
I have a Toshiba Satellite C55D-A-15H, which is only about 6 months old, and recently the disc drive has stopped working.
I put in any form of disc - cd, dvd, blank, audio - and I always get the same response: Nothing.
I doesn't even spin the disc to try and read it.
I have tried:
Uninstalling, reinstalling and updating the driver - to no luck.
Restarting my laptop
Uninstalling Recovery Media Center and Disc Creator#
And tried a drive cleaning disc - but it wouldn't even spin that.

So far, all I can think is that the drive has had it and needs replacing, but it's not even a year old!

Any help will be most appreciated!


Answer:Satellite C55D-A-15H - CD/DVD Drive not working

> So far, all I can think is that the drive has had it and needs replacing, but it's not even a year old!
There is no time limit where you can say: ok now it is acceptable if the drive is defective.
If you are sure that ODD is defective contact nearest Toshiba service provider as soon as possible and ask for help.

Addresses and phone numbers you can find on

Good luck

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Hello everyone.

I've got trouble to connect my computer to a video projector. The connexion start well but the images disappear after a few seconds and come back, and disappear and so on... Not very praticle for a power point presentation..

One month ago the connexion was good and i know 3 other people who have this problem today. Is it possible that it is due to a recent update from Toshiba ? Or maybe to a wrong manipulation...

Thanks for helping me !

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Very unhappy with the sharp front edge of my new laptop. Any solution?

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Hi there,

When I connect my notebook via cable hdmi to digital TV sound is heard from the speakers but not on TV.
It worked well before, not now.
Everything is connected, I tested with new cables. It is well configured.
In the devices it appears as no connected.

Please help?

Answer:Satellite C55D - no sound on TV using HDMI cable.

Try to enable sound output manually in sound properties. Which entries you can see under ?playback devices??

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Hi Everyone

I do not like windows 8 and so I am trying to install windows 7 on this laptop. I have tried different methods.. but what I find really odd is even if I boot from the windows 7 DVD the windows 7 welcome screen appears but it will not proceed any further...

This makes me think there is some kind of setting for the hard drive to prevent the laptop being installed with Windows 7...

Has anyone had this problem with any Toshiba laptop which came preinstalled with Windows 8.1??

If so if someone could tell me how to get around the problem that would be great...

My last resort is ripping the HD and completely wiping it by plugging it into my desktop PC... but I don't really want to do that!

Answer:Satellite C55D-A-14W refuses to install Windows 7

Before we start to discuss about this theme check at first

at first perform complete shutdown, change settings in BIOS and try again please.

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Hi, I was asked by Toshiba USA to post this here as my laptop is an European model.

I recently got this laptop, so it is still new and so is the installation.

The laptop is TOSHIBA SATELLITE C55D-A-149. I realise that this is a budget laptop and the processor is fairly weak. But still it came pre-installed with Windows 8.1 and afaik isnt Windows 8.1 optimised for slow laptops/tablets but mine is performing really poorly.

Startup is slow, file manager is slow, minimizing a window takes forever and so on.

In order to find out where the problem lies I ran a cross platform benchmark on my machine i.e. on Windows and on Ubuntu linux. I used a live CD to run linux without installing it. The benchmark tool used was Geekbench3:

The results of the benchmark can be seen from here:

And it is clear how lagging Windows 8.1 is.

What is the reason for this very poor performance?

If Windows 8.1 really is the problem would it be better for me to remove this and install Windows 7? But I dont want to lose my genuine copy of 8.1 as this is what ensures the next free Windows 10 upgrade. Is there any way to partition the hard drive and not lose the recovery partition?
What are my options now

Answer:Satellite C55D-A-149 - Windows 8.1 depressingly SLOW

Well, the Satellite C55D-A-149 was equipped with the AMD Essentials E1-2100 Accelerated 1GHz CPU

This CPU does not provide the best performance… therefore its necessary to modify the system to get a appropriate notebook performance.
First of al I would recommend you to clean the system using the CCleaner. Its freeware software and it helps you to clean the registry as well as to remove “garbage” like temporal stored files.

Furthermore you could disable some background processes and tasks which are not really necessary…
I think this should help you to get the system running smoothly.

Regarding the Win 7 installation:

If you want, you can install Win 7... the clean OS installation can be useful because all the additional software would not be installed automatically but you could choose between the single utilities...

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My Toshiba Satellite C55D-A5304 with part no. PSCFWU-02M02Y SERIAL NO. YD214829O couldn't on after i restarted it.

Its not been a year since I got the laptop. I was reading my lecture notes one day and I decided to restart my laptop after restart my laptop stopped working.

The power will be on but there I'll be no display keyboard also does not function.
I took to a repair shop I was told the Motherboard is damaged

please help me.

Lomotey Emmanuel.

Answer:Satellite C55D-A5304 - Motherboard is damaged


Sorry to hear about your big problem. It is really stupid situation now.
I really don't know how to help you. You must talk with Toshiba service and ask for help.
If the warranty is still valid you should get new motherboard for free.

Talk with Toshiba service provider about all options. On this forum we cannot do much for you.

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Hello all,

My new Toshiba Satellite C55D-B5308 with Window 8 64bit has sound output too low. I just purchased few days ago to replace my 6 years old Dell Inspiron 6000.
Does any one has sudgest how to fix this sound too low issue play on CD music? CD music play loud on my Dell.

Thank you.

Answer:Satellite C55D-B5308 - low sound output

Check please sound level of your notebook but be also sure that sound level of your player is also set to maximum.
Have you tested the sound level using headphones?

Fact is that some newer notebooks have pretty small speakers inside and they are not so powerful.

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My laptop has a slow wifi speed, about half , on a same wifi condition. If i click on link properties, it shows 54Mbps instead of 72.
I checked power scheme, is max performance, but no results.
When was new, with no widows update, the speed was 72 Mbps, about 50M dowload, 40M upload on Speedtest website.
Is windows problem or adapter ?

Answer:Satellite C55D-C-15J slow wifi speed.

Originally Posted by valmar1967

My laptop has a slow wifi speed, about half , on a same wifi condition. If i click on link properties, it shows 54Mbps instead of 72.
I checked power scheme, is max performance, but no results.
When was new, with no widows update, the speed was 72 Mbps, about 50M dowload, 40M upload on Speedtest website.
Is windows problem or adapter ?

You can close this thread, because i will return this product to the vendor.
Thank's for very good support , TOSHIBA !

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I recently installed Windows 10 on my device after my daughter installed it problem free on her own laptop. However, it wiped out my device completely! I used my Android Lenovo Tablet to get onto the Toshiba Website and had to purchase a USB stick with Windows 8.1 to reinstall onto my device. [ Sadly I never backed up my many, many files ~ now rectified! ] ~ In the meantime whilst waiting for the USB stick to arrive, I decided to see if I could still enter the BIOS/CMOS feature ~ I did ~ and for the life of me, do not know what I did wrong for sure, but after adding user and supervisor passwords ~ then thinking better of it ~ so I thought ~ exited without saving changes ~ and found I could not do ANYTHING inside it but LOOK at all the words ~ navigate across the tabs and very little else! ~ I thought once I'd done the whole re-install of 8.1 that everything would be fine again. WRONG!

I was frequently asked for a password as after every restart during the install and subsequent gazillion updates ~ luckily I remembered what one I used ~ and am able to use my device again ~ as long as I STILL use the password I accidentally set up in the BIOS/CMOS! I rebooted and hit F2 entered the BIOS/CMOS and I am still not able to access anything more than Language selection and nowt much else! Can you please help me sort this annoying "bug" out?

Thanks in advance.

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How to by pass bios password for a Toshiba Satellite C55d-b5242?

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I am continuing with this install (see previous thread for details Wireless/Network Card Drivers - Toshiba Satellite C55D-A5108), and just about everything is working as it should...except the 3.0 port and the front card reader slot. Those are the only two things that i can tell so far that arent working. I have searched my butt off and cant seem to locate either of the right drivers for these two things. I found this thread (Installing Windows 7 x64 Need Drivers for Satellit... - TOSHIBA FORUMS) through searching and try the first link posted but it ends up at the AMD site and says "Download Not Complete"...but nothing ever pops up to download or anything. I even disabled adblock and ghostery (chrome user) thinking that was the issue, but to no avail. As per the norm...thanks for all this site've helped me more times than i can count.

Answer:USB 3.0 and Card Reader Drivers - Satellite C55D-A5108

This program (FREE) should help you...

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My Satellite C55D C 10 P shows this error: *NO bootable device - Please restart system" Please note that I have no backups at all. Warranty is still on as it has not been 2 years yet. I believe that my HD has failed. How can I get Windows 10 installer and data back?

Many thanks.


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Hi all,

I need help with Toshiba Satellite C55D-B5301 with Window 8 , how to turn off the sign -in password everytime I turn my lap top on. Researched on the web but so far don't find any result.

This lap top for home use only.

Thank again.

Answer:How to disable the sign-in password Satellite C55D-B5308

Hi Thomas

Do you want to cancel BIOS password? Or just Windows password that you need for login?

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Just received my new laptop: *SATELLITE C55D-A-15H*

The sound that comes out of the speakers is *horrible*.
It's like an old transistor radio from the 1960's.

According to the specifics for this particular model, the sound system should be by Realtek but, instead, it is by IDT Audio. It comes with DTS Sound, which apparently "boosts volume, enhances bass and improves definition" and is supposed to give "deep, rich bass and crystal clear dialogue".

This is absolute nonsense.
There is virtually no bass and the _sound is very tinny_.

I have tried to switch off the DTS Sound programme, and just use the laptop sound system, but it cannot be adjusted in any way. There is _no enhancements tab in the speakers properties_.

The sound is good with headphones, by the way, but I also want to be able to have decent sound from the speakers.

Can anyone please help?

Answer:Re: Satellite C55D-A-15H speakers sound like transistor radio

Hey there, There is only 2 things you could do to fix that problem,
First: re install the sound driver, maybe something happened who knows?
if you installed it and it didn't work then do this step:
Second:Get it to the warranty ASAP and they will fix it for you.

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I really hope someone can help, I turned on my laptop earlier today and the touchpad won't work at all. I've tried system restore, uninstalling and reinstalling the driver. When I go into device manager it says it's working fine but it's clearly not. I'm running windows 10 on satellite C55D-A-15H. Like I say it was working fine and now it just won't work at all

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Anyone know how to reset the cmos, via the motherboard, on a Toshiba Satellite C55D-B5241? I have asked this question on other sites without any solutions that work.

Answer:How do I reset Toshiba Satellite C55D-B5241 bios?

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A few days ago, i was installing some updates, and after the laptop rebooted, the screen blacked out and kept doing it, and i had to hard reboot 3 times. After that it responded. It still does that. Can someone help???!? Toshiba Satellite C55D-A5392 500 gigabyte HD, AMD A4-5000 APU with Radeon graphics

Answer:Toshiba Satellite C55D-A5392 blank screen after updates!!! help!

Do you mean Windows Updates?

If so, how about a System Restore prior to the time you did the updates? After that, go back to Windows Update and see what's offered to you, but be more careful about what you accept.

Or maybe you can undo individual updates through the Control Panel.

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hello i recently brought a TOSHIBA Satellite C55D-A-15H and everytime i play a video it either freees, lags, pauses or comes out blurry!

i need some help.

post away

Answer:Satellite C55D-A-15H - Videos lagging, pausing and coming our blurry

This with freezing, pauses or lagging can be result of high CPU activity and background processes but blurry video is very strange.

Have you tested it using different options like DVD movies, You Tube or live stream, just to see if the problem persists?

Out of curiosity but do you use original OS version tat you got with your machine?

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My friend got a new laptop and didn't like Win 8 so she asked me to put Win 7 (64 bit) on it.  No problem, I thought, I've done this dozens and dozens of times (with Dell PCs at work).  Yeah right.  I'm stuck.  (Never dealt with AMD drivers before.)
So what I've got in Device Manager are 5 devices I've got to find drivers for (see image).  With Dell I always liked to start with ethernet and network controllers so I could then get on the internet and download the rest directly to the PC.  But I am not able to do that with the Toshiba.  I keep getting the error "The RealTek Network Adapter/Controller was not found.  If Deep Sleep Mode enabled Please Plug the Cable."  I troubleshooted this issue for about 3 hours to no resolve, but I came across something that said I needed to install the chipset first.  Which is where I get stuck.
I read that the AMD driver is a combination of the graphics and chipset, but I can't find a driver that works on the Toshiba website.  I downloaded and tried many but they won't execute.  So then I went to the AMD website and downloaded the Catalyst software and what I thought was the chipset/graphics driver.  But I can't figure out how to install this driver via the Catalyst.  It seems like you need an internet connection in order to install it.  Where am I going wrong here?
I've done a little desktop support, but I'm certainly no guru.  (So go easy o... Read more

Answer:Help with Win7 driver installation on Toshiba Satellite C55D-A5170

For each of the devices with exclamation mark right click, select properties and under the details tab select Hardware ID's in the dropdown box. Provide the information shown.

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I'm having a bit of a problem after I reset a Toshiba Satellite C55D-A-13T computer and upgraded it to windows 10. I reinstalled all the software from the Windows 10 upgrade Toshiba page and everything appears to work except the internal microphone. It doesn't appear to register any sound. It worked before, with windows 8.1 installed.

I tried another external microphone and that work fine. I tried reinstalling the IDT sound drivers and uninstalled DTS sound and Toshiba audio enhancements. I tried different audio levels and boost levels. The newest BIOS is installed. I tried using microsoft HD audio drivers but always with the same result, the green bar doesn't budge in recording devices.

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I am going to format and reinstall XP on my Toshiba satellite M70 via recovery CD.
It has 40 GB hard disk. I want to ask is there an option in the recovery CD to partition my HD before installing OS, just as we can do via XP CD?

Thanks foe any help.

Answer:Satellite M70: How to partition the HDD via recovery CD?


A possible for a Partition with the recovery CD!
Used the Expert Modus and used Ghost and create the desired size from the Partition.


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Just what the title says. My touchpad on my Satellite C55D is working fine,but the click keys don't work. I've tried everything that I know how to do to fix this and can't figure it out. There don't seem to be any "advanced settings" anywhere, as I assume that that would be where the adjustments would be.

Please help!

Answer:Satellite C55D - right and left touchpad buttons don't work after Windows 10 upgrade


Is the “old” previous touchpad (Synaptics or Elan) installed on your notebook?
You should check this in Programs & Features area

If yes, uninstall this application and reboot the notebook.
Then check whether the left and right touchpad click would work again.

By the way: did you check the external USB mouse functionality? Does it work properly?

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Hey guys im back again...I just bought a brand new Satellite today at the local best buy and it had windows 8.1 installed...i opened the box, didnt even bother turning it on and began removing the hard drive so i can put in the solid state from my old satellite...also formatted and installed a clean copy of Windows 7 Ultimate. The first problem is i cannot connect to a network either on wireless or wired. I have checked the Toshiba website and downloaded a few different drivers but they arent installing...not real sure whats going on. I havent ran into a problem where it just wont install...maybe its a fluke, idk.

The biggest thing is that i cant seem to figure out the make/model of the card installed in this laptop. It seems as though Toshiba put 3 different cards in this model depending on which config you get. I used speccy to try and look it up...but since there are no drivers installed it doesnt know either, it sees it, but cannot tell me what it is.

The laptop model number is:
Satellite C55D-A5108

The laptop part number is:

Thanks as usual for any and all help. I will continue searching myself...i cant just sit idle...

Answer:Wireless/Network Card Drivers - Toshiba Satellite C55D-A5108

Murd3d mate where did you get the OS from ie did you buy an OEM or retail version?

First of all this are the driver downloads Drivers & Software Support | Toshiba

Now there are three that I can see and we need to establish which card is in that machine.
To do that look at this

Using HW Info

You can test the volts on the PSU with HWInfo HWiNFO, HWiNFO32/64 -Download < download the right bit version andclose the right hand window select Sensors and scroll down to the power sectionwhere you will see what the volts are doing see my pic.

The original right hand window shows themachine running and is handy for that but for looking at the components in some detail close it and use themain left hand side panel

Open each + down into the componentitself and then click on it - in theright hand side will appear all sorts of details including brands speeds andother essential info that device. See pic for example.
Thsi I did up for volts on the PSU but in the pic you can open out in your case the Network + and see the wifi adaptors and see what is in the machine as we need to know the brand that the driver sis for.

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Hi All,

First, I have read tons of messages within this support site and then decided to open a thread.

My Notebook Model Nr: P35-S6112
Recovery DVD Code: TK143/PMAE00127012
Os: Windows Xp Home Edition

I am trying to re-install the sytem with two disk partitions but no chance. Recovery DVD (procedure) doesn't provide me any option to separate the hard disk in two different partitions as commonly known as C and D when re-installing the system.

Many support experts claim that during installation two install modes appears and (Expert Mode) allows the user to divide the hard disk in partitions.

Please let me explain how do I re-install.
A-) I simply put the recovery dvd in the drive and boot from dvd drive.

B-) First black screen comes and asks my confirmation to proceed for recovery (F1 means yes.)

C-) Then second screen appears with two warnings as decribed below.
1-) Ensure that the recovery CD/DVD is in the CD/DVD drive.
2-) Keep the CD/DVD in the drive until you are asked to rremove it.
To continue press (C). To abort press (A) ?

D-) Then I select (C) and recovery procedure starts without asking me if I wish to separate disk in different partitions. So, installation finishes and creates one whole C: drive.

I would like to know if this partioning feature is included in recovery DVD or should I pay for some additional software to separate my hard disk in two poor partitions?

Thanks in advance for your help.

Answer:How to partition the HDD using Recovery CD - Satellite P35-S6112


Recovery procedure for European notebook models is very well known to me but I believe you have an US notebook model. Unfortunately I didn?t saw how it works for US notebooks but I presume it must be similar to European models.

Anyway if you say that you can not use expert mode installation I believe you. If there is no way to use recovery media I recommend you to use Partition Magic software. It is very powerful software and using it you can manage HDD and create own partitions or change the capacity of already persisting partitions.

Good luck!

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I want to create 2 partitions in my hdd but I have no idea how to do it. I have 80GB hard disk. I have recovery CD and I want to ask if anybody knows is this possible to do it by that recovery cd.

Thanks for any help!!!!!

Answer:How to create partition in Satellite 105 via recovery CD?

Hi nina,

Use the Expert Modus with the recovery CD.

You make a Partition with the recovery CD

- Choose ?Expert mode? pressing number two
- Click OK and press ENTER
- Look in: must be selected to CD-ROM drive
In the middle window choose GHO file and press ENTER
- Using TAB button you must mark information about drive and so on and press ENTER
- Using TAB button mark again middle part of window (blue line) and with space bar activate ?New Size? box
- Put inside new partition size and press again ENTER button
- The question ?Proceed with disk load?? confirm with OK

or use the Partition Magic 8 this is a good and a simple Software for Partitions of the HDD.

I Hope this is a Help


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I recently recover my laptop L650 using the hdd method. Then somehow now I only have one partition and the recovery partition is gone.

On the first day I got my laptop, I already burned the recovery DVD. So I still can do the recovery in the future.

However, I still want my recovery hdd partition back.

Is there any procedures I can follow to make a recovery partition?


Answer:Satellite L650: recovery partition is gone

You cannot ?install? recovery partition.
When you use HDD method for OS installation that means recovery partition exists already and after recovery procedure cannot be deleted or removed.

It can be just ?Hidden? and you will not see it in Windows Explorer.

When you use recovery DVD the same will happen again.

Open disc management and check if one partition with around 10GB will be listed there. It must be recovery partition.

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hello , i want ask about my recovery portition my laptop satellite L850 corei7 .
i got these pc about 3 years ago and my recovery partition was deleted by mistak and i found one partition about 1.46 gb it tiltled by healthy active recovery partition .my question is ,is these the recovery partition ? if its how can make it work agine ,and if not how can reback my recovery partition agine ....if it need to make an order in egypt how much it cost .. and thx in advence

Answer:Satellite L850 and recovery partition

This recovery partition belongs to OS itself and has nothing to do with Toshiba recovery partition. If the recovery partition is deleted you cannot get it back.
Only thing you can do is to reinstall recovery image and use notebook with “factory settings” again.

In my opinion only option for you now is to order original recovery installation media -

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Hi everyone !
I have Toshiba Sattelite C660-1J9 laptop, and it's been working fine - until a day my HDD died. Now it's producing some weird sounds on startup, and no HDD visible in BIOS. It's not a problem for me to buy new HDD and replace it, but I'd like to restore licensed Windows I had with laptop - so I need to place recovery partition on new HDD somehow. Is it possible and where I can find this recovery partition image ?
Thanks in advance !

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I have a Sattelite L500/nb I purchased in december.
I attempted to perform a HD wipe and system recovery the other day and it seems the recovery partition has been corrupted.
On boot the system states error: F3-F100-0004 and then shuts down on 'ok'

Can I obtain recovery cd's for this system?

How do I fix this?

Answer:Re: Recovery partition/help Satellite L500

What country are you in?

You can order Recover Discs from the Toshiba website.

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I have a laptop Toshiba s / n xc366424r
The hard drive is dead, can not restore it with the partition recovery.
Change the hard drive is not difficult, nor reinstall windows. But how to recreate the partition recovery, and backup the system on the new hard drive?
Will the windows license installed on the old hard drive still be operational with the new hard drive?
Thank you for your answers.

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Good evening everyone, I own a notebook Toshiba Satellite c50-a-1jm with Windows 8 preinstalled. Pursued to an upgrade, I could not more to access the PC. Therefore I tried to use the utility from Toshiba, but I deleted the entire hard disk and all partitions. Now I can not more to install any operating system. As the bios is dated, I can not set the boot as "Legacy". How do I install Windows 8? Thank you all in advance.

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I want to use my toshiba recovery CD to insatll XP in one partition C of my HD, rather than installing it on HD as a single partition C. I have prtitioned my HD into 4( C, D, E and F) by GParted liev CD and my OS is now in C drive, no loss of data. Just I want to reinstall OS in C partition via recovery CD. T

here is an option for advanced users in recovery CD and it states that you can install OS into a single partition but I am not able to fighure out how.
Is there any help or tutorial available any where.
Toshiba Satellite M 70
Pentium M 1.73 512 15.4
XP Home SP2

Answer:Satellite M70: Installing XP on C partition via recovery CD

You probably have to use a program like parition manager to put the installation on only one partition.

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I've noticed that many Toshiba notebooks have hidden partition and DVD Recovery either. I don't have hidden partiotion, only Recovery DVD. Does it normal?

Answer:Satellite M70 - No hidden recovery partition

Yes it is normal. For this old notebook model Toshiba didn?t create ?recovery partition?. Satellite M70 is delivered with recovery DVD.

Newest notebook models are delivered without recovery DVD media but with recovery image saved on second partition and every notebook owner can create recovery CD/DVD alone.

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I had two partitions at my HD (Satellite L30-114).

I used the Toshiba recovery Cd to restore windows at my laptop. The CD did not offered me any Full or Expert modes as written here It just recovered without any input from my side!

After recovery, Windows does not see my second partition. I used disk management utility and it says there are 17 GB of unassigned disk space (this is my second Partition!).

Can and how can I restore it?

Tx a lot!

Answer:Partition lost after recovery - Satellite L30


It seems that the L30 was delivered with a new version of recovery cd.
I think the Recovery procedure is a little bit different as the old one with the 2 different recovery modes (standard and expert)

I know a little bit about the new recovery procedure because a friend of mine bought a new Satellite with this recovery CD. He asked me for the notebook installation and we have checked it.

It seems that you have to press the ?Setting? button after choosing the language.
If you don?t use the ?setting? button for the configuration so the recovery procedure will delete and erase everything on the HDD. I think you didn?t configure the settings and therefore all partitions were deleted.

Unfortunately I think there is no much to do. You partition was deleted and it?s not possible to bring back the lost data.

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Just bought an NB550D-109.
Pretty happy with it, but I do have a couple of questions though.
Is there a reason the recovery partition, labled Data, is half the size of the drive?

Can this partition be resized to give more storage without compromising the recovery wizard?

Are all the Toshiba utilities interdependant, or can the ones that I don't use be uninstalled?
Or should I leave them installed and just disable them from startup?

Answer:Satellite NB550D-109 - Recovery partition

> Is there a reason the recovery partition, labled Data, is half the size of the drive?
To be honest I don?t understand your question. Recovery partition is about 10 GB and recovery image is about 8GB so I don?t understand what do you mean with ?half the size of the drive?.
> Can this partition be resized to give more storage without compromising the recovery wizard?
At the moment I?m not able to give you proper answer. Open ?Disc management? option, make a screen shot and let us see the partitions structure. Then I will be able to discuss about all partitions.
At the moment I can say one thing only: do not change anything. Changing partitions structure HDD recovery installation can be cancelled.
> Are all the Toshiba utilities interdependant, or can the ones that I don't use be uninstalled?
Some of them can be uninstalled but I don?t know which of them you don?t need.
Let us know which of them you want to remove from the system.

One more thing: don?t make too many experiments before you have created recovery USB disc.
Please read Toshiba?s user?s manuals and pick up info about recovery installation and recovery USB disc creation.

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my satellite u400-22z came with a big fat "hdd recovery" folder on the hard drive - yes I know what it's for,
but the insufferably awful version of windows vista that came with the machine made me decide that, in a case of system fault, I will not again install that failed attempt of an operating system.
So I don't care for that recovery data.

So those ~ 11 GB of junk sitting on my drive is bugging me, I cannot delete the HDDRecovery folder, it it somehow protected from deletion.

How can I circumvent that ?

Also, is it safe or can I make it safe, to use the seemingly hidden small partition (is this for recovery also?) I found, which is IIRC ~ 2GB or so big, for own purposes, without wrecking my current windows installation ?

Thanks in advance,

Answer:Satellite U400-22z - How to delete HDD recovery partition


If you have made a recovery disk and don't want store hdd recovery folder on hdd, you can remove it.

> I cannot delete the HDDRecovery folder, it it somehow protected from deletion.

You remove it as always you do to remove any files from your system.

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I wanted to Format My computer.
I Restart My computer then Pressed on 0, and then choose the system configuration then Formate hard disk.

when I Restart My computer then Pressed on 0 Again , It Did not work

I did "nt find find operating system!

How do I recover operating system?


Answer:I lost recovery partition on Satellite C50-B863

Hi imksa

You have a problem now. Obviously you have formatted whole HDD and also deleted saved recovery image on recovery partition. This can be done if you have already created recovery media (USB or DVD).

I presume you don't have such recovery media, right?

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I have a satellite A500-134, the recovery partition drive shows that it is 100% free and HDD recovery folder is shown in the D drive (the laptop comes with 2 visible partitions C and D with 232GB each). I found the recovery drive partition when I was looking at disk management in windows.

So does this mean that I can delete the recovery drive as nothing seems to be in there?

Answer:Satellite A500-134 - Recovery partition is empty


Why do you want to delete the Windows RE partition?
On this partition Windows saves files to restore the computer or to fix problems.

Here is a good article about this:

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I have just created my two recovery DVDs for my new computer and I want to know if I still need my 113GB partition on my computer?

Answer:Re: Satellite A300-27H? Do I need HDD Recovery partition after creating DVD

The Recovery disk would set the notebook back to factory settings? this means that the Recovery disk would format the whole HDD and would create the same partitions like at the first day of purchase? it should create also the HDD recovery partition too?

Therefore in my opinion you could delete it if you don?t want to have such partition on your HDD?


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I have a friend?s Satellite L350 laptop which I attempted to repair, but the HDD is faulty, so badly I can't create restore disks. I cloned the image partition to another HDD (yes I created 2 partitions) which is a western digital, but for some reason when pressing F8 I can't get into the restore option, but I can on the faulty drive, is this because you have to use a Toshiba HDD only?

Thanks in advance


Answer:Re: Satellite L350-170 - cannot use cloned recovery partition

Hello Chris

It has nothing with Toshiba HDD. This option works when notebook is preinstalled with original recovery image. This with cloned partition will not work and HDD recovery option will not be listed in ?advanced boot options?.

Only when you install recovery image on this new HDD it will works.

One more thing: this old L350 works very good with Win7 32bit so if possible install it instead of using original Vista.

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Hello all,
Question for you , i have a toshiba and when i turn it on it doesnt give me a splash screen it bots right into the recovery partition what can i do so i can get my splash screen back and hange boot device ? I cant even get into the BIOS.

Answer:Toshiba satellite booting to recovery partition

Hold down the F2 key and then power-on the computer.

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I am trying to help a friend with their Satellite L505D that had a serious virus issue(s). I was not able to run/install any programs with the virus on it. I used a Microsoft tool to remove the rootkit trojan, but I still had virus issues. I also lost most of the programs on the machine. All the folders were empty (except for some games), so I could not access any tools that way. I could not get the machine to load any Toshiba restore utility by pressing Zero while powering on. I accessed some recovery options using F8 during bootup, and had a link to restore to Toshiba's original setting, but clicking that choice did nothing other than pause for a few seconds. I waited several minutes, clicked it again, rebooted and tried again. Nothing. As a side note, once during all this, the restore partition was visible from explorer.exe. Not before, or since.

So I then Reformated the computer with a Win7 Home Premium 64bit upgrade disk (leaving the restore partition intact), and entered the key for the system. Supprise supprise, it is asking me to activate within 3 days.

My basic question is, can I access that recovery partition in a different manner to attempt to use it? IE copy it's contents, or boot to some comand prompt to log to e:?

Thank you in advance for any suggestions.

Answer:Re: Unable to use the recovery partition on Satellite L505D


To be clear: there is only one way to use recovery image saved on HDD and install it.
Exact step-by-step description how to do it you can read on

If this will not work, only way to do it anyway is to use recovery DVD. Question is: has your friend created these discs?

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I normally use DBAN to wipe my disks, however, I'm interested in doing this on a laptop without destroying the recovery partition.

Basically on a Satelitte L300 I would like to wipe the HDD using DBAN (Darik's Boot & Nuke) (but preserve the recovery partition) and then do a clean install of Windows 7. Is this possible or do I need to look at another alternative?


Answer:Re: Satellite L300 - Keep recovery partition when using DBAN

I don?t use DBAN and cannot give you proper answer but one thing I must say: create recovery DVD using preinstalled ?Toshiba recovery disc creator? and after doing this you can do whatever you want.

If something goes wrong you can install OS using these discs.
Please note: when you install own Win7 using non-Toshiba disc saved recovery image has no sense anymore because you will not be able to start HDD recovery anymore. To get factory settings again you must use Toshiba recovery DVDs.

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Hi all,

I have an L30 (psl33e) which has the recovery partition in tact but I cannot find how to access it.

I don't recall a recovery CD and thought that holding zero or F10 down when powering the laptop on would allow me to recover the system.

If I need a recovery CD to access the partition then where do I obtain that?

Any help would be appreciated.


Answer:Satellite L30 PSL33E - How to access the Recovery partition


I think your Sat L30 was not equipped with the HDD recovery option and therefore there is no HDD recovery partition!

If your notebook would support the HDD recovery then it should be able to restore this notebook pressing the F8 button immediately after notebook has been powered up.
Then you could choose the option ?Repair my computer?.

But as I said above, I doubt this L30 would support this because as far as I know the Recovery disk should be delivered with the notebook.

If you don?t have a Recovery disk then try this website:

If you will be not able to order the disk using the website above then contact the ASP in your country for a Recovery DVD.


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as I was planning to migrate the HDD to a ssd I resized the windows 8 disk, and then moved the toshiba recovery partition just after the windows 8 system one, but it seems that this move actually changed the properties/id of the partition.

Could you please tell me the SET ID properties for the toshiba recovery partition so I can change it again?
The partition size, content and everything else it's untoched, but when I try to open the recovery tool it says it cannot find the recovery partition.

I know I should not mess up with the partitioning, but I want to change the laptop to a faster disk.

Thanks a lot.


Answer:Satellite P855 - need recovery partition properties

Hi Nicolas

Now it too late for anything. Partitions structure is changed and you cannot get it back to original state.
Changing HDD to SSD is not the problem but your mistake was that you didn?t create recovery disc or recovery USB media.
After changing HDD to SSD you could use this media to reinstall OS. In this case new recovery partition would be created automatically.

What you need now is recovery disc for clean recovery image installation.

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I have the Toshiba Satellite C660-10D and did not copy the recovery ye had problems with the recovery partition and I lost.

What I can do?

Answer:Satellite C660-10D problems with the recovery partition

You can order a new Recovery disks here:

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My brother was playing with my laptop, apparently accidentally deleted partitions on my HDD recovery so that I can not pre-install the system now. What should I do?

Answer:Satellite Pro R850-15H - deleted recovery partition

Now you have two options:
1/ you can order original recovery image for your notebook model on

2/ you can install own OS version. All necessary drivers, tools and utilities you can download from

If you have more questions you are welcome.

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I need reset hdd to factory settings, but can't access to recovery startup. I read this manuals

this information don't work for me. This utility I don't have at all.

My L750 Serial No. 7b421068w

I tryed run recovery partition, I turn off notebook, and turned on holding keyboard button "0" and tryed other buttons F1-F12, but system just beeping with empty black screen and then Toshiba menu shows up and loading Windows as usual.

There is a "HDDRecovery" factory folder on logic drive D: with all default recovery files

Message was edited by: UnWar

Answer:Satellite L750 - Access to HDD Recovery partition

I found Toshiba Recovery Media Creator from, but utility didn't even start. It says something about unable find hard disk driver, unable find recovery partition.

Maybe it not exact utility what I need, I can't find *Toshiba HDD Recovery Tool* from manual.

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I accidently deleted the 5Gb recovery partition on my Sat Pro A200. I have since recovered it (and the data inside) and have tried to create my recovery disks using the 'Recovery Disc Creator' but it is telling that it cannot find the recovery partition :(

I tried fishing through the ini files for the recovery disc creator to find where it looks for the partition, but couldnt find anything...

One thing i have noticed is that now it is recovered, it appears as an NTFS fs (i think before it was an Unknown FS type??) and has volume label 'HDDRECOVERY'.

Any ideas as to how i can either:

a) trick the recovery tool into using the recovered partition
b) make the partition look exactly like it did before i deleted it, so i can use the tool as is.

Would really appreciate any help - want to make those recovery disks for my vista ultimate before i go dicking around and whacking backtrack on it :)



Answer:Restore recovery partition on Satellite Pro A200


> accidently deleted the 5Gb recovery partition on my Sat Pro A200. I have since recovered it (and the data inside)
I wonder how you have restored the deleted partition. Possibly the recovery partition parameters are not the same as before and therefore the 'Recovery Disc Creator' doesn?t work correctly.

Unfortunately, in my opinion you will be not able to trick the recovery tool if the recovery partition cannot be found.
You can only rename the NTFS FS partition. This can be done in the disk management console.
But I don?t think that this will solve this issue.

It seems you will have to reinstall the whole OS again using the Toshiba Recovery CD or the original Microsoft Vista CD


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I have a problem accessing the recovery partition on my HDD. My laptop crashed after a software conflict with a braodband dongle. I managed to uninstall the software in safe mode but when I went to restart it the laptop went into start up repair and couldn?t solve the issue.
Now I want to recover the system but when I enter "repair my computer via the F8 start-up menu I get as far as entering the keyboard type and then get the message:

"You must be logged in to access system recovery options. If you are having trouble logging in please contact your computer administrator for assistance. Please click OK to restart the computer."

Widows won?t boot in any mode now so I have no idea how I will log in and to make things worse I have no recovery disc. The operating system is windows 7

Please help!!!

Answer:Cannot enter recovery partition on Satellite L450D-119


> "you must be logged in to access system recovery options. If you are having trouble logging in please contact your computer
> administrator for assistance.

As I understand, you haven't put any logging password.............

> so i have no idea how i will log in and to make things worse i have no recovery disc

You can order it for money:

[Recovery disk|]

or get Win copy disk to install, all drivers/utilities are available on driver page

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G'day alll,

Been out of the game for a while, got a Toshiba Satellite P850
I thought id set it back to factory default so hit zero key.

Came up with option wipe hdd, Toshiba recovery wizard.

I thought great it will wiped the hdd then let me use the hidden partition to reinstall the fresh copy of windows8 that came with it.

Now I get on boot up
Reboot & select proper boot device or insert boot media in selected boot device and pre any key.

Im gob smacked that its own Toshiba recovery wizard would wipe it own recovery partiton ....

so now have no recovery partiton as im aware as holding the zero key down keeps coming up with the above..

think i made a big boboo.

Looking for best way & eaiest way to solve this?
cheers macka.

Ive tried using my hiren & bootcd but wont even pick them up after chaning boot order in bios to cd drive first etc.

just keeps going back to
Reboot & select proper boot device or insert boot media in selected boot device and pre any key.

any help will be appreciated.
cheers again Macka. Am i missing something???

Answer:Lost recovery partition on Satellite P850

Your biggest mistake was that you didn?t create recovery media using preinstalled recovery media creator tool. With this recovery media (DVD or USB stick) you will be able now to install original recovery image. It is also described in user?s manuals document. Such back-up is very important.

Problem is that you cannot force your notebook to have access or install recovery image, if it is still saved on HDD. Now you can either install own OS version using Microsoft installation disc or order original Toshiba recovery disc for recovery image installation.

I don't know where do you live but if you have European notebook model you can order it on

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Hi All,

So I'm an idiot and deleted the recovery parition on my Satellite L300D.

I have a WinVista installation disc, and I found what I thought were the SATA drivers, loaded them during Windows installation - no go.

Can someone point me at a DL for a recovery disc or the right drivers to install during the straight Windows installation?

Any help would be super appreciated!

Answer:Satellite L300D - Deleted Recovery Partition

>Can someone point me at a DL for a recovery...
I don?t know what DL means but what I want to write here is follow: original recovery image is not downloadable and if you want to have original Toshiba recovery disc for your machine you must order it under

If you want to install own os version what do you think about Win7?
I mean I have installed Win7 32bit on friends L300 and it works perfectly.

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Thanks to a recovery software I have saved the "HDD RECOVERY" folder an all the other files that were in D:(the damaged partition) into another folder in C:

Now how can I burn a recovery cd/dvd starting by this folder ?

I've the Satellite A300-21w that came with a 320 GB HD splitted in 2 partitions: C: & D an Vista Home premium:
The D: partition containing the "HDD RECOVERY" folder was accidentally damaged by me and now the system only view the C: partition !
I've tried to run the Toshiba Recovery Disc Creator but it shows the message: can't find the "hdd recovery" folder.
How can I reboot my laptop?

Message was edited by: melauf00

Answer:Satellite A300 - Recovery partition is lost

Thanks to a recovery file software now I' ve copied the "HDD REcovery" directory with all the other hidden files in D: in a folder in C: I can burn a recovery cd/dvd with that folder ???

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My laptop is Satellite C55-A-1K6

In the past, i have deleted Toshiba System Recovery Partition by mistake when i install new OS to my laptop then i sent my laptop to Toshiba Service and they recrate standard partitions and send my laptop to me back.

I need to ask that question to you now;

When i open Disk Management in Computer Administration i see two partition that named Recovery. One of them is at the begining of the disk and it is 1 GB, other one is 11 GB and at the and of the disk. Which one is for Toshiba System Recovery?

On the other hand i have just created 3*4,5 GB Toshiba System Recovery DVD via Toshiba Recovery Media Creator . Instead of i have those dvds am i still need Recovery Partition to Recovery my laptop in the future?

Now, if i delete all partitions on the hdd now, can i still use Toshiba Recovery with these 3*4,5 GB DVD?


Answer:Satellite C55-A-1K6 - Which Partition is Important for Toshiba Recovery?

Original recovery image contains operating system, all necessary drivers, Toshiba specific tools and utilities, and of course some additional software so it cannot be 1GB only. 11GB partition is for recovery image.

> On the other hand i have just created 3*4,5 GB Toshiba System Recovery DVD via Toshiba >Recovery Media Creator . Instead of i have those dvds am i still need Recovery Partition to Recovery >my laptop in the future?
Generally speaking you don't need it anymore. Using your created recovery DVD you will be able to install original recovery image anytime you want. In case that HDD will be effective and exchanged with new one you can use these discs to install original recovery image.

Many people don't read user?s manuals and do not create recovery media. After some experiments they are surprised why HDD recovery image installation doesn't work anymore.

I hope some other Toshiba notebook owners will read this so here is original info from Toshiba recovery reminder:


+your system is equipped with hard disk recovery system. If you need to repair your computer by restoring it to original factory state, you can do it directly from harddisk (press F8 when you boot your computer, choose "Repair your computer" and follow the menue instructions) or create a bootable Recovery Disc Medium for this purpose.+

+Toshiba recommends you to create Recovery Disc Medium using the "Toshiba Recovery Disc Creator" to ... Read more

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Hi all,

i deleted my partition D on my notebook also the HDD Recovery. Now my Question is how can i get back a Image on this Partition? I have a Recovery CD and i can boot from it but it?s only a Image for Windows 7 32 Bit.
If i boot from this CD then a Warning appears which asked if i already created a Image. If i click next then it will be format my C Partition.

Can someone tell me how can i create a new Image without format C?

Many Thanks

Answer:Satellite L555-10M - Partition D deleted and HDD recovery

Hi hardpoekel,

Why you deleted the D partition if you didn?t create the Toshiba recovery disk? Sorry, I don?t understand.

I think the point is that the recovery disk what you have now only contains an image of Windows 7 32bit. As far as I know on Satellite L555-10M is Windows 7 64bit preinstalled and to create a recovery disk for this OS you have to use the Toshiba recovery disk creator. But now it?s to late because you deleted the files for this disk.

I think to get back Windows 7 64bit you can only order a recovery disk from Toshiba:

You can use the current 32bit recovery disk without any problems but it will only restore 32bit version instead 64bit.

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On my Satellite L450D-11V with Windows 7 Premium 64bit, Tempro today indicated there was an important update that replaces the recovery partition with a new one, to get over the problem of an error message on laptops with more than 4GB RAM. Even though I only have 3GB, it says the update is for everyone as you may upgrade to over 4GB in future.

That's all very well, so I downloaded it and tried to run the unpacked .exe, but half way through installation, it stops and tells me the update is only for 64bit versions of Windows 7....which mine is. I've only had it five days, it came with Windows 7 Prem 64bit, and I've definitely not used the 32bit downgrade DVD...and it clearly states "64bit operating system" in My Computer.

Answer:Satellite L450D-11V - Recovery partition update


Which update do you mean exactly? Can you post some informations please like file name, etc.?

Normally there is no recovery partition. There is only a folder called ?HDDrecovery? on the second partition where you can reinstall Windows from this folder. On Vista and Windows 7 there is a hidden partition but it?s the Windows recovery environment and has nothing to do with Toshiba.

Furthermore I don?t use TEMPRO because install the updates manually if it?s necessary.

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Help please

I am trying to access my recovery partition on my Satellite A660-18N and I could not find it.
I ve made a stupid thing I ve instaled a fresh Win7 from a cd from my friend without touching the hddrecovery partition.Now I have the fresh copy instaled but I want to go back to the factory one.

It seams from what I ve read on forums that the win7(being different then the one on recovery partition) that is instaled at the moment can't see the recovery partition any more (something was delleted when I ve instaled the copy from my friend.).

is there something i have to replace to boot into it or is there a way to fix it?

Thanks .

Answer:How to access Recovery partition on Satellite A660?

> I ve instaled a fresh Win7 from a cd from my friend
After doing this there is no way to start HDD recovery installation anymore.
Have you created recovery DVDs following advice in User?s manuals document?
If not only way to have ?factory settings? again is to order original Toshiba recovery disc. You can order it on

Sorry. :(

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I have a Toshiba Satellite A300-1MM laptop. I want to factory reset the Windows Vista OS, but leave the other OSes I have in the state they are. I am attaching a screenshot of the disk management selection and the :My Computer:.
I want to reinstall Vista from the recovery disk to the partition I currently have them, without messing other ones.
As boot loader I am using GRUB 2.0 (Ubuntu 14.04)

I want to keep the current partitions and replace Vista.
(I know that i have accidentaly deleted the recovery partition, but i have recovery disks so do notworry)

Thanks in advance , for any other definitions, ask me.

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I have a Toshiba Satelite A 100 - 786 model.It has a HDD of 120 GB.n which 1.5 GB isa factory Setup partition and the reast is for my usage i guess its for Win Re ...but i dont wsant this partition wat do i haveto do.I used the disk Management but this 1.5 GB remain Unallocated and it does not even gets extende.Pls advise.

Thank You

Moosa Anis

Answer:I want to Remove the 1.5 GB recovery partition of my Satellite A100-786


why do you want to remove that partition? Because of additional harddisk space you will gain?? For the cost of a really nice and comfortable recovery system which is really good? Postpone, if your system has some serious problems and you want to recover your machine, what will you do then?

So if you are really sure that you want do it, then make it like following described:

Grab a cd-image of the windows-live-cd "UBCD4Win" (, burn it to cd, boot it and modify your partitions with it, should work withour problems.


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Hi all.

I have modified the partion of my HDD, now the preistalled Recovery Partion is not available anymore.
I understand that in this way the partion table was modified and so the Recovery Partition cannot be found in order to restore the factory settings or to create a recovery disk.

However, the recovery partition is still on HDD and its contents seem to be correct.

Is there a way to make the recovery partition available yet?
(At the moment, I can use the lapton only by booting it from a"live cd")

Thanks in advance.

Answer:Satellite L50-A-1D6: restore the preinstalled Recovery Partition

> Is there a way to make the recovery partition available yet?
As I understand you recovery partition is still available but problem is that recovery installation tool cannot find it anymore. Recovery partition is visible only in case that notebook has original ?factory settings? and originally defined partition structure.

Unfortunately now you will not be able to start recovery image installation.
Have you created recovery media following instructions described in user?s manuals document?

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toshiba satellite l655-128

my recovery partition crash

i need CD/DvD/Usb recovery

where i can get it??

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Hi all, (sorry for my langage because i am french)

I have a Satellite U940-117 and after a error, i have delete all partition on my PC.

Is there a. iso that allows the computer to reinstall the factory?


Answer:Satellite U940-117 / How recovery default partition

No. If you didn't create recovery USB you have problem. With other words you must order recovery media from Toshiba.

Recovery image cannot be downloaded.

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I have satellite A300 with pre loaded Vista home premium OS, due to some reason I had to format the entire disk and I lost my OS recovery partition.

Can any one help me in getting my os partition?
I had checked with the service centers they said I can use the OS recovery partition of similar model.

So I request everyone if anyone can provide me the OS partition, I would be thankful to them.

Please contact me at [email protected]


Answer:Satellite A300 - I lost the recovery partition


I think you did understand something wrong.
On the Toshiba notebooks there is no recovery partition, they have a HDDrecovery folder that contains the factory settings.
I recovery partition that you mean is a Window Vista feature, not a Toshiba.
Here is a useful link to this:

The HDD recovery folder is stored on the second partition of the notebook. You can use the HDD recovery function if you go in the advanced boot menu, choose ?Repair my computer? and select the Toshiba HDD recovery function.
But I think this is too late now?

Did you burn the Toshiba recovery disk? Normally you can burn the factory image that is stored in the HDD recovery folder on a DVD by using the Toshiba recovery disk creator. Therefore you get always a remember message or popup that you have to do this.

If you didn?t do this and you want the Toshiba recovery disk you must order a new one. You can do this here:

I hope I could help you. Do you have more questions?


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Toshiba Satellite L850 laptop. PSKDGA-02Y012. The original HDD failed in workmates same laptop so we replaced both HDD after creating a recovery usb stick. Then used that to restore the OS to original OOB status.
That worked fine and laptop is running great but now I want to PUT back the Recovery partition (now only on the usb stick i think) to the new HDD.

Simple to shrink the HDD C: (partition 2) on the HDD but then how to transfer twhats on the usb stick (recovery usb stick) back onto the HDD?

Thanks for any help.


Answer:Satellite L850 - How to put BACK a recovery partition on to HDD?

Hello Minsik

When you buy new notebook you will get it with preinstalled operating system (recovery image). Original recovery image is saved on HDD on recovery partition.
Every notebook owner has option to make recovery image back-up and create recovery media. It could be DVD or USB media. You can do it using preinstalled Toshiba recovery media creator tool.
This tool will create bootable recovery media that can be used for original recovery image installation if there is problem with HDD recovery image installation or when HDD is defective and must be replaced.

In case that HDD is defective and must be replaced or notebook owner want to upgrade HDD you can install original recovery image using created recovery media (USB). After recovery image installation you will have the same situation as on first start after notebook purchase. With other words notebook will have factory settings again.

In this case original recovery image is already copied on new HDD and you will also be able to start HDD recovery installation. So there is no reason to copy recovery media onto HDD.
Please note: HDD recovery installation will work with factory settings only.

If you have more questions please feel free to ask.

Good luck.

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I shrank the C: Partition without touching the hidden Recovery partition (First partition on the HDD) and made a new D: partition for data.

Now the recovery program fails to find the recovery partition which is still intact and unchanged.

How can I get a recovery USB drive made now?

Is it possible to change the drive letter of the hidden partition so that the recovery program finds it?

Answer:Satellite C855-1GR - No HDD Recovery Partition Error - But there is!

I don?t know which OS do you use but first partition has nothing to do with Toshiba recovery files. First partition is WinRE partition and it belongs to operating system.

Your posting doesn?t offer some important info for better understanding.

Which notebook model do you have exactly?
Which OS is preinstalled on it?
Is preinstalled OS original OS that you?ve got with your notebook?

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