Computer Support Forum

Unable to unlock USB drives encrypted/locked with Bitlocker To Go

Question: Unable to unlock USB drives encrypted/locked with Bitlocker To Go

Hey All,

Recently my company provided me with a Windows 10 SOE image as part of a UAT. The image includes Symantec Endpoint Encryption which utilizes Bitlocker for encryption.

I went through all of the motions with the C:\ drive to be encrypted and even printed the recovery key. Well, at some point I plugged in a few My Passport USB drives and they became locked by Bitlocker To Go. Everytime I try to unlock or click on these drives it asks for the 48-bit key which I don't have because I never was prompted to encrypt/lock these drives.





IT says that there are no keys stored on the servers for these USB drives and suggested that this would be a "local" encryption. However, they also stated that they wouldn't be encrypted unless I was prompted about it. So, there's this mystery about how these USB drives came to be locked.
I've been doing some research and the closest I've come is getting some output about the protectors:

Code:
c:\Windows\System32>manage-bde -protectors g: -get
BitLocker Drive Encryption: Configuration Tool version 10.0.10011
Copyright (C) 2013 Microsoft Corporation. All rights reserved.
Volume G: [Label Unknown]
All Key Protectors
Numerical Password:
ID: {27319850-4EB5-42AC-9BA5-1C0CCB997EE7}
External Key:
ID: {A4A49BE5-70A4-4388-8B2F-8C13B1CA765C}
External Key File Name:
A4A49BE5-70A4-4388-8B2F-8C13B1CA765C.BEK

I've tried to copy the .bek file to another non-encrypted/locked USB but get:


Code:
c:\Windows\System32>manage-bde -protectors -add g: -rp f:\key
BitLocker Drive Encryption: Configuration Tool version 10.0.10011
Copyright (C) 2013 Microsoft Corporation. All rights reserved.
ERROR Cannot specify multiple volumes

c:\Windows\System32>manage-bde -protectors -add g: -rp f:\key\key.txt
BitLocker Drive Encryption: Configuration Tool version 10.0.10011
Copyright (C) 2013 Microsoft Corporation. All rights reserved.
ERROR: The operation cannot be performed because the volume is locked.

I've tried all of the passwords (even blank) I have in an attempt to unlock the drive:


Code:
c:\Windows\System32>manage-bde -unlock g: -pw
BitLocker Drive Encryption: Configuration Tool version 10.0.10011
Copyright (C) 2013 Microsoft Corporation. All rights reserved.
Enter the password to unlock this volume:
ERROR: The password failed to unlock volume G:.

When I search my laptop by either the Numerical or External IDs, I get nothing even with hidden files enabled.

Can anybody provide any recommendations here? I can always provide any additional info. Should I also post in the MS forums?

There's so much data on these drives that I cannot loose.

Regards, Jimmy

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Preferred Solution: Unable to unlock USB drives encrypted/locked with Bitlocker To Go

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Relevance 112.52%

Hey All,

Recently my company provided me with a Windows 10 SOE image as part of a UAT. The image includes Symantec Endpoint Encryption which utilizes Bitlocker for encryption.

I went through all of the motions with the C:\ drive to be encrypted and even printed the recovery key. Well, at some point I plugged in a few My Passport USB drives and they became locked by Bitlocker To Go. Everytime I try to unlock or click on these drives it asks for the 48-bit key which I don't have because I never was prompted to encrypt/lock these drives.





IT says that there are no keys stored on the servers for these USB drives and suggested that this would be a "local" encryption. However, they also stated that they wouldn't be encrypted unless I was prompted about it. So, there's this mystery about how these USB drives came to be locked.
I've been doing some research and the closest I've come is getting some output about the protectors:

Code:
c:\Windows\System32>manage-bde -protectors g: -get
BitLocker Drive Encryption: Configuration Tool version 10.0.10011
Copyright (C) 2013 Microsoft Corporation. All rights reserved.
Volume G: [Label Unknown]
All Key Protectors
Numerical Password:
ID: {27319850-4EB5-42AC-9BA5-1C0CCB997EE7}
External Key:
ID: {A4A49BE5-70A4-4388-8B2F-8C13B1CA765C}
External Key File Name:
A4A49BE5-70A4-4388-8B2F-8C13B1CA765C.BEK

I've tried to copy the .bek file to another non-encrypted/locked USB but get... Read more

Answer:Unable to unlock USB drives encrypted/locked with Bitlocker To Go

Hi there

assuming the drives aren't encrypted then a Linux Distro should rescue you here.

Boot up any Linux Live CD - Linux Mint is a good one. Plug your USB in - should be recognized as an NTFS / FAT32 drive. Use the built in file manager (If the KDE desktop then DOLPHIN is the file manager - works and looks fairly similar to Windows / File explorer). Copy what you need or delete other stuff you don't need.

I don't think there's Windows fixes for this.

To make a Linux bootable USB stick I recommend download this ISO (Linux mint Rosa 17.3 x-64 KDE)

Linux Mint 17.3 "Rosa" - KDE (64-bit) - Linux Mint

Then use (on windows) RUFUS to make bootable USB stick.

Rufus - Create bootable USB drives the easy way

Boot the USB stick, plug your other stuff in and use DOLPHIN to get your data. Linux reads and writes Windows file formats.

Here's an example of DOLPHIN reading an HP 64GB USB stick that I couldn't access with windows -



Cheers
jimbo

3 more replies
Relevance 77.43%

I own an external hard drive of 500GB Seagate Go in which i have stored many valuable data. While encrypting this drive accidentally the laptop {in which i am using Windows7) went off the encryption was 14% done and the drive was set to auto-unlock on my
laptop. when i restarted the my laptop was unable to unlock the drive (It's reading the drive but not showing on windows explorer and i tried to mange it from bitlocker drive encryption in control panel but bitlocker stopped responding) so I tried to unlock
this on my friend's computer but again the same thing happened after that i tried other steps from


http://social.technet.microsoft.com/Forums/en-US/w7itprosecurity/thread/58e44671-0cf0-480b-9668-3876c30752a9


and


http://technet.microsoft.com/en-us/library/dd875513%28WS.10%29.aspx


but nothing seems to work out.


suppose the other information needed are as follows:


BitLocker Drive Encryption Recovery Key



 The recovery key is used to recover the data on a BitLocker protected drive.



To verify that this is the correct recovery key compare the identification with what is presented on the recovery screen.



Recovery key identification: 516G88BE-4141-42

Full recovery key identification: 516F88BE-4141-42D8-A247-4997D3F57FDA



BitLocker Recovery Key:

<... Read more

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Relevance 93.89%

Hi,

I have 2 drives on my PC. One SSD where Windows 8.1 is installed and a secondary HDD for movies and stuff.
The SSD is Microsoft edrive compliant so I just enabled BitLocker encryption and set a password, i.e. Pass1.

Later I also encrypted the secondary HDD and DID NOT save the recovery keys when doing that. I clicked smth like Automatically unlock or smth when doing that as the secondary drive was always available when logging in to Windows later. No need to enter a separate password.

Now, I formatted the primary SSD and re installed Windows 8.1 but now I don't have the recovery key for the secondary drive. Is all the data lost or I can somehow use the password to unlock it?

Thank You

Answer:Unlock secondary BitLocker encrypted drive

Sorry cannot help you with that.

4 more replies
Relevance 92.66%

I had stored the PFX files once I had created the password, now I have formatted my windows. So how can I use PFX file to unlock my drive.

Answer:How to unlock Bitlocker drive using recovery of encrypted files

See if this helps: Bitlocker Data Recovery Agent

1 more replies
Relevance 91.84%

Hey
My company is updating our windows, servers, desktops nearly every thing. we were asked to back up all our data on external drives, but we were forced to encrypt the drives with Bit locker, after the immigration to the new hardware and windows 10, I opened
my external HDD and USB Drive using the passwords I set earlier, and as I don't need the drives to be encrypted anymore, I right clicked the drives then choose "Remove password" which I thought it will decrypt the drives and no passwords will be
required anymore. I was surprised to find that my drives are still encrypted, and all what happened is that the password unlock option for my Bit locker encrypted drives was removed. it now only displays to option to unlock (another USB drive or recovery key)
and I don't have both. all what i have is the passwords that I set to the drivers, but the unlock with password option vanished.
can i return that option back so i can unlock both my drives using password? can you please advice?
thanks in advance.

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Relevance 91.02%

Team - Trouble here!! Have ~730 GB of data on my 1TB iOmega HDD. Turned on BitLocker on my Windows 7
system, set password, created and saved recovery key file, and i saw it started encrypting (very slowly, which i think is normal). Left it there for hours and when i came back I saw it is asking me for my password for my unlocking... which i entered and it
just wont open. Goes "NOT RESPONDING". I did not lose power during the initial encryption and neither did i pull out the HDD (to my knowledge) even though I read in the MS content that encryption should resume the next time a drive is plugged in,
it it got interrupted the first time or whatsoever.

However, started my research and was shocked to find several people have had similar problems. Also references that data must be backed up before encrypting (may
be common sense). Well, i have not done that, did not know that a simple of act of encrypting could be such a crime, especially when you are encrypting what you have just taken a backup off - before proceeding towards a formatting of my laptop.


Tried the manage-bde commands and the results are in a pic that i cannot attach. Interestingly, i find that the "manage-bde -status" command shows "conversion status" and "percentage of encryption" as unknown. Is this normal? I
do not really remember seeing any screen (when i came back after hours to check the status of the initial BitLock'ing) stating "hey i am done&quo... Read more

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1st of all, im not sure in which topic i have to post this issue,
sorry if im post it in wrong page

Problem:
unlock.exe <-- using this software, its locked all the access, and unable to unlock,

/me if this software run has admin, we can unlock it back,
but, the rite click was disabled,
to repair registry, locked too,
to access C:, locked too...


Its all checked - have to unchacke
WARNING: PLEASE DONT CHECK ALL AND PRESS 'UBAH!'

Translation:
Ubah - Change
Keluar - Exit
Settingan yang diubah - changed settings
Tambah Toolbar - Add Toolbar
Hapus History - clear History
Tidak ada autorun - No Autorun
Jam Taskbar - Taskbar Clock

The Software -
http://navins.biz/temp/unlock.rar

Please Guide me,
Thanx alot...

Greetings.
- NavinS

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Relevance 80.77%

I was having windows 7 ultimate 32 bit "activated" on my pc. I encrypted my drive D with
bitlocker , one day i was working on my pc suddenly a power failure occurred and after this when i reboot my pc windows 7 cannot start so i decided to reinstall windows 7 but the setup is showing "Windows could not retrieve information about the disk
on this computer" so i installed Windows XP it installed successfully but i was unable to access my local drive D so
i try to install windows 7 but it again shows the error message "Windows could not retrieve information about the disk on this computer" i remembered my bitlocker password and the i am having important data on drive D so guys please suggest me how
can i install windows 7 on my pc so i can decrypt drive D.

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Hi There

I upgraded a HP laptop to the newest windows 10 version and as per organization requirements started bitlocker encryption on the windows drive.  While the encryption was running the user who uses the computer, for some reason had restarted
the computer while encryption was in progress.

After the restart, it showed an error 0xc0000225 "Unable to find file winload.exe" 
It was not displaying the Bitlocker unlock screen so as to unlock the drive.
I also saved the recovery key and have it printed. 
Although after booting using a win10 usb and using CMD off the bootable usb to try unlock the drive, it did not work.
I used the command  x:\>windows\system32> manage-bde -unlock e: -rp "the 48digit key" 
but it said the password wasnt able to unlock the drive. Not sure why as I have the right key. 
Also note that I used the new encryption method that works only on windows 10.

I also tried removing the harddisk and connecting it to another PC that has windows 10 version 1511 and when clicking unlock drive it says that I need a newer version of windows to unlock the drive. How can that be when I have the newest version??

The user has some important data to recover and any help is appreciated to unlock the drive
The HDD is also a samsund SSD drive

Thanks

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Relevance 80.77%

I'm trying to encrypt my drive with bitlocker..

I'm following the steps here
Scenario 1: Turning On BitLocker Drive Encryption on an Operating System Drive (Windows 7)

When I get to step 5, reboot to see if the system can read the keys could be read.
Upon reboot, windows displays an error..
I can not find anything about this, except for Vista, which says to tweak something in group policy.. But that option isn't there under windows 7 :X

Answer:[SOLVED] 7: TPM was unable to unlock the drive... bitlocker

Ran a bios update, because I seemed to be 1 version behind.. Nada.
Thinking about trying truecrypt :x

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hey guys...
i have a serious problem with bitlocker and really need your help
i have an external HDD that is locked by bitlocker and won`t open
i didn`t lock it i just went on section that asks for password and cancel the process and my HDD worked just fine but after i disconnected it and connect again it has been locked and when i try to open it says :

Bitlocker (D:)
the bitlocker encryption in this drive isn`t compatible with your version of windows. try opening the drive using a newer version of vindows.

i`m pretty sure it didn`t encrypt my drive cuz encryptions take time and my drive is 1 TB 
i`m using windows 8.1 and tried 8 & 7 ...even XP :(
i have really important stuff in it
plz tell me what to do :'(

Answer:Unable to open external HDD that is locked by bitlocker

Farid Rahimi,
If you haven?t already, remove the drive from whatever port you have it plugged into and try another port. 
Another thing you can check is to see if there are any new updates available for your BIOS. 
Take a look at any changes that it might list and if there have been any changes to the TPM, go ahead and run that update. 
You?ll also want to make sure that your system settings are all correct for the port you?re using.
Hope this helps!
Mike
Windows Outreach Team ? IT Pro

3 more replies
Relevance 73.8%

Hi
i have 1 T external Hard that is encrypt by Bitlocker tool .... when in plug in my hard into my computer and enter unlock password it doesn't open it and shows responding error ...i try with the others computers and in shows same error...i have a very very
important files and information in my hard...and i didn't save my recovery password ...please please help me...
Thanks
niusha

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Hi All,
I am experiencing a strange issue which I hope is something very simple. 
I have an SCCM task sequence which builds a Windows 7 x64 workgroup based laptop that is destined to be used in a KIOSK like fashion, i.e. running one app. with a specific purpose. The Task Sequence Enables, Activates and Takes Ownership of the TPM. After
that Bitlocker is enabled on Drive C: and then Drive D:. A Recovery Password, the TPM and a PIN are added as Key protectors.
The partition scheme is:

Boot partition (100MB) - standardSystem Partition (60GB)Data Partition (Rest of drive)
The issue I have is that the Enable Bitlocker (C:\) step is failing. When I check the state of the TPM, it is indeed enabled, activated and ownership has been taken. The command that is run during the failing step is "manage-bde c: -on -rp [valid password
here]"
When I run this command the error is:
"ERROR: An error occurred (code: 0x8007001f)
A device attached to the system is not functioning"
If I execute the next task sequence step ... "manage-bde d: -on -rp [valid password here]." the command runs as expected and enables Bitlocker as expected. The D:\ drive fully encrypts and after a reboot locks (also as expected given the OS dive
is not protected). It is only the OS partition that I cannot encrypt. I get the same experience after a reboot, if I use the Bitlocker Control Panel applet, even if I clear and re-initialise the TPM.
I have been building these d... Read more

Answer:Bitlocker issue - Unable to encrypt the OS drive. All other drives are OK.

Hi All,
I have determined the differences in hotfixes between our previous base OS image and the current base OS image. Hotfix KB2799926 is the culprit. After removing this hotfix I can enable Bitlocker on the OS drive. If I disable bitlocker, put the hotfix back
on and reboot I get the same error as reported above. Interestingly enough KB2799926 relates to Bitlocker-to-go.
I am logging a call with premiere support and will hopefully post the results here.
Cheers,
Nathan SuttonNSutton

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http://support.microsoft.com/?kbid=242917. This will explain it all. I have did what it says to do but nothing works. I am the only one who uses my computer at home and I don't have it locked. When the message shows it will let me click ok without putting my administrater password, (which I have no idea what it is anyway!) I have tried to change screensavers and all (my official screensaver is my pictures slideshow) but I have no clue at what to do! Can someone help me with this problem? I have windows xp pro. And I can't figure out how it did all this!
Thanks for reading, Harley Babe

Answer:Administrator Unable to Unlock a "Locked" Computer

That you can click okay without entering a password and have it work just means that you do not have a password on your account.
As they say, the problem is caused by a bad screensaver.
You need to remove that one.
Have you tried changing the screensaver to none and then change all settings to always on ?
Did you do the registry edit microsoft tells you to do there?
What about boot to safe mode and change the screensaver?

4 more replies
Relevance 66.01%

Not sure where to post this, but...

I?m currently awaiting a TPM module for my PC. Will use it in conjunction with BitLocker.

Question, if I encrypt my drive, as long as I?m logged in to the encrypted PC, I assume I can still transfer files and folders between encrypted and non-encrypted drives without issue?

Also, any performance issues with encrypted drives?

Thanks.

Answer:Transfer files between encrypted and non-encrypted drives?

Thanks

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Relevance 65.6%

Hello, need help on getting permission to D:\ drive, access denied.

I installed windows 10 on a new SSD which is currently my drive C:\. There was a windows 7 which was on drive D:\ but I never uninstall it. Drive D:\ was working normally until during boot today windows decided to do a checkdisk on drive D: (dont know the cause), which tried to repair it.

Currently I totally cannot access my drive D:\.
Tried to grant permission to myself to assess it but failed, keep having errors such as this:

Anyway i can solve this problem?
(sorry if wrong subforum or poor editing). Thanks for the help in advance!

Answer:Secondary Drives is locked, assessed denied. Unable to get permission.

Perseides said:

Hello, need help on getting permission to D:\ drive, access denied.

I installed windows 10 on a new SSD which is currently my drive C:\. There was a windows 7 which was on drive D:\ but I never uninstall it. Drive D:\ was working normally until during boot today windows decided to do a checkdisk on drive D: (dont know the cause), which tried to repair it.

Currently I totally cannot access my drive D:\.
Tried to grant permission to myself to assess it but failed, keep having errors such as this:

Anyway i can solve this problem?
(sorry if wrong subforum or poor editing). Thanks for the help in advance!



Hi

I've also had this happen on a Number of Computers in the past and its quite a hard one to get out of, although you could try booting in Safe Mode.

Having been caught out by this a few times, nowadays I keep nothing of any real significance on my Computer, everything I do is Backed up on an External Hard Drive.

As if this kind of thing happens to me I prefer to do a Clean Install, in order to eliminate any corrupt files that may make it happen again at some time in the future.

But if I want to Stop (Check disk CHDSK) from pulling that stunt again, this is what I do.

Start>cmd (right Click) Run as Admin.

cmd>chkntfs /x c:>(hit enter)>(type)exit>(hit enter)

There is a space between chkntfs (and) /

There is also a space between x (and) c:

Its always worked for me in the past although I haven't tried it out on... Read more

10 more replies
Relevance 63.96%

Hello, I have a usb that has been encrypted using bitlocker, I can connect this usb to my desktop and I can input the password and access the usb. However on my laptop and other computers, when I plug in the usb I do not get the prompt to input my password and instead just says that the drive is inaccessible. Both my laptop and my desktop are windows 10 and I have admin rights on both machines. On both machines I have not used bitlocker, can someone help explain how I can access my usb on normal machines and can someone explain how I can open my usb on my desktop but not my laptop?

Answer:Bitlocker: Encrypted USB no access

Are you the same person who posted this:

BitLocker functionality (currently having some issues) - Windows 10 Forums

0 more replies
Relevance 63.96%

I want to upgrade to WIN 10. But my SP3 SSD is bitlocker encrypted.
Will upgrade work on my encrypted SSD?
Will my existing bitlocker password work as I log on?
Any hints to help me as I upgrade?
Thanks!

Answer:How can I upgrade a Bitlocker encrypted SSD to WIN 10?

Should work. When you update, it'll warn you that Bitlocker is being suspended, so remember to unsuspend it when you have W10 installed (through the Bitlocker settings in the control panel).
If you then want to do a clean install then software Bitlocker will be erased. Hardware encryption may remain though, so I suggest you disable it first in such circumstances. I also suggest you do a diskpart clean for a clean install if you use hardware encryption, as Bitlocker may fail to recognise the hardware encryption and try to software encrypt instead when you get W10 installed otherwise.
Have your TPM key handy if you clean install. You shouldn't need it, but never know.
Oh, and make a system image backup to an MBR drive (assuming your boot drive is UEFI and so GPT) before you do anything. Note that the need to use an MBR backup drive instead of GPT goes away with W10, but is needed for W7/8.

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Relevance 63.96%

I have 1 partition encrypted drive from windows 7 ultimate, now if i want to change to home premium which do not have bitlocker feature, will i still be able to access the bitlocker encrypted drive?

Answer:bitlocker encrypted drive

My initial answer is no.. Because Bitlocker is not a part of the lower end flavors of 7 and must be poresent. You should decrypt the data first before downgrading the OS

However, with that said,,, there is the policy you can set within Group Policy for USB flash drives to "Allow Access To Bitlocker-Protected Removable Data Drives From Earlier Versions Of Windows" that can assure that you have access to the USB Flash Drive on other operating systems and computers.

I do not know if this will work on External USB HDD's. I have not played around with bitlocker a whole lot,, need to set some time aside for testing it out.

The Group Policy for this is as follows

In the start search type Group an then click on Edit Group Policy

Computer Configuration / Administrative Templates / Windows Components / Bitlocker Drive Encryption / Removable Data Drives

This policy also shows under Fixed Data Drives. But only mentions FAT file system, if you formatted it as NTFS, I am not sure it will work.

and there you will find the policy.

This policy settings configures whether or not removable data drives formated with the FAT file system can be unlocked and viewed on computer running Windows Server 2008, Windows Vista, Windows XP with SP3, or Windows XP with SP2 operating systems.

But I doubt the data will be recoverable if you downgrade to Home Premium prior to unencrypting it.

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Relevance 63.96%

Let suppose I have encrypted a USB pen drive by Bitlocker, Most of the Windows versions have Bitlocker installed and the system prompt for the password, and decrypt the USB drive.
There are certain versions of Windows 7,8,10 like Home Single edition in which Bitlocker is not installed. Now what will happen if I plugged it in a such system, whether it will prompt for the password and decrypt the USB drive or not?

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Relevance 63.96%

Hello, I have a usb that has been encrypted using bitlocker, I can connect this usb to my desktop and I can input the password and access the usb. However on my laptop and other computers, when I plug in the usb I do not get the prompt to input my password and instead just says that the drive is inaccessible. Both my laptop and my desktop are windows 10 and I have admin rights on both machines. On both machines I have not used bitlocker, can someone help explain how I can access my usb on normal machines and can someone explain how I can open my usb on my desktop but not my laptop?

Answer:Bitlocker: Encrypted USB no access

Are you the same person who posted this:

BitLocker functionality (currently having some issues) - Windows 10 Forums

2 more replies
Relevance 63.96%

I have upgraded to windows 10 mobile with windows insider slow ***** ring... But today the phone is not unlocking even after I have entered the PIN.... Please help me

Answer:Unable to unlock my lumia 525 with update of windows mobile 10. How to unlock it?

Have you tried a hard reset? Hold the power and volume down until it restarts. If it doesn't help, use the recovery tool on the pc to go back to 8.1. The phone version is still buggy so stuff like this happens. It is a risk that you are taking as an insider.

2 more replies
Relevance 63.55%

I need help unlocking bitlocker
 

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Relevance 63.55%
Question: unlock a bitlocker

Stuck in the recovery key loop.  Tried a number of times and the final message is that the surface cannot be repaired.
Try restart.  I do this and the loop begins again.  

Any ideas?

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Relevance 63.55%

i locked two of my disk drives with bit-locker encryption option in windows-7 , now i forget the password and recovery key to unlock my drives . Is there any way to unlock my drives ? or if i format the system can i able to unlock the drives without loosing the contents in it ?

Answer:Help me plz..... unlock bitlocker

From a Microsoft article about BitLocker:






Quote:
When a local administrator initializes BitLocker, the administrator should also create a recovery password or a recovery key. Without a recovery key or recovery password, all data on the encrypted drive may be inaccessible and unrecoverable if there is a problem with the BitLocker-protected drive.


Source: BitLocker Drive Encryption Overview

But I also found another Microsoft article that may permit using a Data Recovery Agent.

Scenario 14: Using a Data Recovery Agent to Recover BitLocker-Protected Drives (Windows 7)

The problem is, drive encryption is supposed to be secure. It's supposed to make it difficult, if not impossible, to recover data. Otherwise, what's the point in using encryption if everybody can just hack their way in.

4 more replies
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Question: Unlock bitlocker

hey Guyz please help to unlock my bitlocker in D drive
i recently formet my c drive and then i m unable to acess my D Drive
i have Correct password and recovery key still its saying recovery key and password is wrong
help in this i have all data on d drive

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Relevance 63.55%

I was running Windows 10 and there was some sort of error that forced my computer to shut down and restart. When it did, bitlocker was asking for a recovery key. I used the recovery key that is listed on my Microsoft account (I made sure that the key ID
matched the one displayed on the computer) but it said that the key was wrong. 
After attempting this a few times, I gave up and hit "skip this drive." Since then, that drive is completely locked.
Since my computer has two operating systems, the second being an old Vista install, the Vista started up. I used the command prompt (in Administrator mode) and ran the manage-bde -status command. 
the output was as follows
Volume G: [Label Unknown]
[Data Volume]
Size: Unknown GB
Conversion Status: Unknown
Percentage Encrypted: Unknown%
Encryption Method: Unknown
Protection Status: Protection Off
Lock Status: Locked
Automatic Unlock: Disabled
Key Protectors: None Found

I've tried to add a key protector, but it will not let me. I tried to unlock with manage-bde -unlock g: -recoverykey.
I tried to unlock using manage-bde -unlock g: -recoverypassword.
Nothing is working. I never lost my unlock password and I've tried using that too but it didn't work. 
I have even tried manage-bde -forcerecovery g: and get: ERROR: No recovery methods exist for Volume G:.
I tried to use manage-bde -protectors -add and got an error because it was locked. 
What is next?

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Relevance 63.14%

Hi,
I have problem with my external hard disk. I entered correct password, but it says encryption failed. The system i used to set bitlocker is no longer use and i don't have the recovery key. So is there anyway to get my hdd back??
Sorry for my English and thanks in advance.

Answer:Can't use bitlocker encrypted hard disk.

Still no reply?? Am I going to believe there is no one that can help me?? So Bad.

3 more replies
Relevance 63.14%

I don't know when it started happening, but my drive stopped asking for a password and started asking for a recovery key. I lost my recovery file in a format, I only know my password. Is there any way to just enter the password, not the recovery key? I have very important files on my drive I have no access to.
 

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I have been using my laptop for a while, but no sensitive data stored on it yet and I just enabled Bitlocker with the Used Space option to save time. The files that were deleted are NOT sensitive.

A few questions here.

1. When I decide to reinstall Windows 10 again on the same laptop, and enable Bitlocker, do I need to encrypt the entire disk or leave as Used Space? The way I reinstall Windows, is to delete ALL partitions and only leave the Unallocated free space. That's all. I usually delete ALL partitions.

2. Assuming I did NOT have any sensitive data previously deleted that may be recoverable on the free space, will it be OK to select Used Space only when I reinstall Windows the next time? It is really time consuming - takes about 9 hours to encrypt a 300GB drive...

3. If the Used Space is encrypted, and I decide to store data on there, will the files be automatically encrypted when added to that Used Space?

4. If I delete a sensitive file or document from that encrypted Used Space area, will those documents be moved to the free space area were they can be recovered?

Thanks!

More replies
Relevance 63.14%

I have been using my laptop for a while, but no sensitive data stored on it yet and I just enabled Bitlocker with the Used Space option to save time. The files that were deleted are NOT sensitive.

A few questions here.

1. When I decide to reinstall Windows 10 again on the same laptop, and enable Bitlocker, do I need to encrypt the entire disk or leave as Used Space? The way I reinstall Windows, is to delete ALL partitions and only leave the Unallocated free space. That's all. I usually delete ALL partitions.

2. Assuming I did NOT have any sensitive data previously deleted that may be recoverable on the free space, will it be OK to select Used Space only when I reinstall Windows the next time? It is really time consuming - takes about 9 hours to encrypt a 300GB drive...

3. If the Used Space is encrypted, and I decide to store data on there, will the files be automatically encrypted when added to that Used Space?

4. If I delete a sensitive file or document from that encrypted Used Space area, will those documents be moved to the free space area were they can be recovered?

Thanks!

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Relevance 63.14%

Hi There.
I want to capture a BitLocker encrypted Hard drive with multiple partitions. I have few questions.
1. How can I use imagex to capture BitLocker encrypted partitions?
2. How can I capture the hidden partition that is created for storing the Boot files?
Any help would be much appreciated.
Thank You,
Sourav




Born to Learn

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Relevance 63.14%

Hi
I forgot my password for BitLocker encrypted drive and I do not have recovery key. As far as I remember Recovery Key is supposed to be on encrypted drive itself. Is it possible to somehow access the drive?
Thank you

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I just bought a Inspiron 13 2-in-1. Now i see that my OS is Windows 10 home but my C: drive is 'Bitlocker encrypted'. As far as I know the Home edition doesn't have the Bitlocker application. How can i remove this encryption?

Answer:Windows 10 Home Bitlocker encrypted

Windows 10 does not support Bitlocker - only 10 Pro and Enterprise do.
Was this system purchased new from Dell, or from a third party - or refurbished?

1 more replies
Relevance 62.73%

Hi,
i bought a seagate 1TB HDD . I backed up my whole important stuff into that. Later I tried to set up Bitlocker to this. I 've set the password and started encryption which was incomplete due to my PC- shut down. I tried to unlock the drive with the key in
the windows Bitlocker app and even Command Promt. But it shows Bitlocker(Not responding). When i checked the status of the bitlocker in the Command Prompt using

manage-bde -status e:
It shows like this.
Volume E: [Label Unknown]
[Data Volume]

    Size:                 Unknown GB
    BitLocker Version:    Windows 7
    Conversion Status:    Unknown
    Percentage Encrypted: Unknown%
    Encryption Method:    AES 128 with Diffuser
    Protection Status:    Unknown
    Lock Status:          Locked
    Identification Field: Unknown
    Automatic Unlock:     Disabled
    Key Protectors:
        Password
        Numerical Password
And when i checked the properties of the drive(right click > Properties). It shows
0 diskspace free and 0 disk space free.
i cant afford to lose the da... Read more

Answer:Bitlocker unlock not responding

Hi,

Have you tried to repair a BitLocker-protected drive by using Repair-bde?
Using the BitLocker Repair Tool to Recover a Drive

http://technet.microsoft.com/en-us/library/ee523219(v=ws.10).aspxTracy Cai
TechNet Community Support

3 more replies
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Hi all,

I purchased a 64GB MicroSD card for my HP Stream 7 tablet (running Windows 8.1 Home) as storage is very limited on the device - my intention was/is to store all my OneDrive files (currently around 16GB worth of data) on the SD card so I could have all my files available offline. However, with it being a tablet and conscious of its portable nature, I wanted to encrypt the MicroSD card using BitLocker (the C: drive is encrypted on the tablet by default) - but this edition of Windows 8.1 won't let me encrypt the SD card.

So I put the SD card into my Windows 10 Pro machine, and it allowed me to encrypt it and I have the key (written down as well as stored in my Microsoft account) - it took a long time to encrypt. When I plug the SD card back into my tablet, it prompts me to enter the password I set when encrypting the SD card on the Windows 10 Pro machine. But it isn't recognised. I've also tried the 48-digit recovery key, but this does not work either - it just reads "The password entered is incorrect" - I can assure that it is correct! If I plug it into my Windows 10 machine, it again asks for the password - which it accepts!

Is there anything I can do to get the BitLocker encrypted card to be unlocked on my Windows 8.1 tablet??

If not, is there any way to get Windows 8.1 standard to allow me to encrypt the MicroSD card volume?

Thank you for any feedback and help

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Relevance 62.73%

Hi all,

I purchased a 64GB MicroSD card for my HP Stream 7 tablet (running Windows 8.1 Home) as storage is very limited on the device - my intention was/is to store all my OneDrive files (currently around 16GB worth of data) on the SD card so I could have all my files available offline. However, with it being a tablet and conscious of its portable nature, I wanted to encrypt the MicroSD card using BitLocker (the C: drive is encrypted on the tablet by default) - but this edition of Windows 8.1 won't let me encrypt the SD card.

So I put the SD card into my Windows 10 Pro machine, and it allowed me to encrypt it and I have the key (written down as well as stored in my Microsoft account) - it took a long time to encrypt. When I plug the SD card back into my tablet, it prompts me to enter the password I set when encrypting the SD card on the Windows 10 Pro machine. But it isn't recognised. I've also tried the 48-digit recovery key, but this does not work either - it just reads "The password entered is incorrect" - I can assure that it is correct! If I plug it into my Windows 10 machine, it again asks for the password - which it accepts!

Is there anything I can do to get the BitLocker encrypted card to be unlocked on my Windows 8.1 tablet??

If not, is there any way to get Windows 8.1 standard to allow me to encrypt the MicroSD card volume?

Thank you for any feedback and help

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I have 2TB hard drive with partitions, one have windows installed on and the other is BitLocker encrypted for data storage. I dont know what happend to my pc while I was at work but my pc was restarted when I got home and now my computer only shows one diskdrive (C, where windows is installed). BitLocked encrypted drive D does not show. It does show when I open disk management but it has no drive letter. See screenshot. What are my options? Please dont tell me that my 1765GB of encrypted data is lost :S

Answer:BitLocker Encrypted drive not showing anymore

My first bet would be to make a Ubuntu Live cd (Or even better a forensics Helix boot cd but thats probably over the top!), boot into that and see if you are able to mount the partition.. If you can then I would backup the data somewhere if possible... I think im right in saying that you can still decrypt the encrypted data if you copy it elsewhere but I haven't had much experience of bitlocker, only truecrypt.

My personal opinion is not to do anything within Windows as if it doesn't see the data or partition it may start harming your data.... Good to know my 4 years of Forensic Computing isnt going to waste... I think the above is a good start.

Hopefully others out there will have some more / easier suggestions

1 more replies
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Is there a way I can change the BitLocker recovery key on my encrypted OS drive?
Do I need to first Suspend BitLocker to do so?

Is there a tutorial on this here?

Thanks

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Hello,

We would like to use Bitlocker to encrypt external devices. However, we do already have some external hard disks with built-in encryption. Is it possible to detect this, and not to re-encrypt those disks with Bitlocker ?

Thanks,

Soitjes.

Answer:Bitlocker - detect encrypted external disk ?

You might ask here Forum FAQisk Topic Part 6 -Bitlocker and BitLocker To Go

1 more replies
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To install another operating system, I forced to resize my partitions.
I had a drive that was encrypted with bitlocker. After changing the drive and restart I noticed there were only two of the drives that on them Windows installed and another drives changed to free space.
Bitlocker encrypted drive was 100G and another drive 244G. Drives I converted to a drive then format it to restore my data. All the information was not encrypted, was returned but encrypted data was not returned even one bit. I changed the size of D to 200 GB again and after a lot of searching I found the repair-bde command.

this was result.
is there any solution to back my data?
please help

Answer:How to recover my data,encrypted by Bitlocker?(with this condition)

Welcome to Windows Seven Forums.

Please check this tutorial in the hope it will help you remove the Bitlocker drive encryption.

BitLocker Drive Encryption - Windows 7 Drive - Turn On or Off with no TPM

6 more replies
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Throughout my computing life, I've learned that it's important to umount drives. It still can be seen when devices like a cellphone or a pendrive are attached to the computer the advice of clicking to "Safe remove" the drive before removing it physically.
Now I have Windows 7 Ultimate virtual hard disks in .vhd format and encrypted using bitlocker. I mount them everyday, and I shutdown the computer WITHOUT dettaching that encrypted virtual drive first.
Is this that a problem for security?
Is this a problem for my files?
I'm concerned about a data lose, maybe corrupted files in the drive for dettaching by shutting down the computer without umounting first.

Any thoughts? Thanks in advance.

Answer:Shutting down PC when .vhd bitlocker encrypted file is mounted

That is fine. Nothing to worry about.

1 more replies
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Hi experts
My external USB disk was encrypted by bitlocker. It worked well until today. Now every time I try to decrypt the disk with no matter the password or key file, the USB disk lost connection.
My local IT said the it can be due to that some track of the disk is broken.
So in the case, is there any way I can get my data back.
Thanks very much. It is urgent. I am looking forward for your reply.   

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Hello, I have a drive that I'm trying to retrieve data from and I have the recovery key. It's hooked up to another Win7 64 bit OS and while Windows sees the drive, Bitlocker CP doesn't and therefore is not asking for the recovery key to unlock it.

When I double click it in explorer it just tells me it needs to be formatted.

When the drive was in its own computer, it was stuck in startup repair. Diags returned a HDD error code but I was still able to unlock in natively to run the startup repair.

Any tips or workarounds here or is the hardware damage preventing me from unlocking it on another computer? The only reason I haven't tossed it is because I am able to unlock it when booting from it using the recovery key. So why won't it let me when it's hooked up to another machine with Bitlocker?

Answer:Bitlocker encrypted drive hooked up to another computer

Hello Uebersoldat, and welcome to Seven Forums.

You might see if you may be able to recover the contents of the drive using the method below with another hard drive of equal size or larger to copy to.

BitLocker Repair Tool - Recover Drive in Windows 7 and 8

Hope this helps,
Shawn

3 more replies
Relevance 62.73%

I recently under went the free upgrade from Windows 8.1 to Windows 10 and now find I can't read a BitLocker encrypted USB. Windows file explorer does not recognise the drive and there is no where I can enter the password. Can anybody help.
Many thanks
Whitebeard

Answer:Reading a BitLocker Encrypted USB in Windows 10 Home

There was a similar problem upgrading to 8 https://support.microsoft.com/en-us/kb/2748266 It isn't really applicable but you could have a look.

I'm not sure but I think that you should be able to unlock an external drive on Windows 10 home - just not use bitlocker for the OS drive.

Try starting the Bitlocker Drive Encryption Service if you have it under services.msc

Sorry I can't help too much as I have Pro version...

9 more replies
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Hi,
We have created a bootable USB flash drive using WinPE 3.0 and it is booting successfully. Then encrypted it using Bit Locker Encryption using following command

        manage-bde -on D: -pw
After Encryption, we are not able to boot the Pendrive. Can anyone help with this?

Thanks in Advance

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Hi All,

I have been looking on the internet but can't find anything useful.

I protected data on my USB flash drive using Bitlocker in Windows. But of course I can't access it inside Apple OS X operating system. Yes I have a Windows VM running inside my MacBook and can access bitlocked flash drive this way, but this requires booting
up Window VM and becomes frustrating most of the time.

Does anyone know any possible way to access bitlocked flash drive directly inside OS X?
If the answer is "No", then my request to Microsoft is to please make a Bitlocker Reader/Access tool for Mac OS X and make everyone's life easy. This will definitely increase number of Bitlocker users; a win-win situation!


Thanks

Answer:Access Bitlocker Encrypted Flash Drive in OS X

There is dislocker for Mac:
http://www.hsc.fr/ressources/outils/dislocker/

6 more replies
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Hello,

I currently have Win 7 Beta as my main OS with a non-system partition encrypted with Bit-locker(without TPM). I downloaded a copy of Win 7 RC, but will the new OS recognize the bit-locker encrypted partitions? Do I need to decrypt this drive, re-install the OS and then encrypt this non-system partition again? (I don't have my boot partition encrypted)

Or will Win 7 RC natively recognize the bit-locker partition and I just have to provide the user key to mount the drive?

Thanks,
Icered

Answer:Migrating Win7Beta bitlocker encrypted data to Win 7 RC

Hello Icered, and welcome to Seven Forums.

I would recommend to decrypt the drive first, install the new OS, then use bit-locker to encrypt it afterwards.

Hope this helps,
Shawn

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I have a computer with 2 500 GB hard disks. One of the disks contain the installed/active programs and Windows 7 while the other one contains files (pics, vids, etc.) My computer crashed while my kids were using it. Did not know what actually happened I reformatted the computer. At the initial stages of the reformatting, I was still able to see the 2nd hard disk which contained my files which happened to be encrypted by bitlocker. I don't know exactly what went wrong but now, my computer doesn't detect that hard disk and even my cd ROM drive is not being detected anymore. Tried to see if the BIOS will detect it but it couldn't either. Any suggestions? Any help will be appreciated.
 

Answer:Undetected hard disk encrypted by bitlocker

WHat version of windows 7 are you using?
 

1 more replies
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Need help with Bitlocker encrypted fixed drive (non OS ) on primary partition Windows 7 64bit Ultimate.

Drive D is encrypted however from last few days the lock icon displayed on the drive is missing and it is being displayed as unknown file system (Bitlocker Encrypted) in diskmgmt.

While try to open the drive getting error location is not available & access denied , no option to unlock it through right click . Only I can unlock it via opening bitlocker from control panel or through elevated cmd manage-bde -unlock D:
Tried All scenarios.
1. Unlock and then lock it again(reboot + shutdown).
2. Restarted the bitlocker service.
3. tried changing the drive letter .
4. Unlock + disk defrag .
5. no suspend or resume option available for drive in bitlocker settings.
6. Run chkdsk /f /r also, no issues reported.
Issue remains same no icons display for unlock or lock drive , no right lick option to unlock & getting same above error while double click on a drive . However I have checked it still shows drive as encrypted so it's mean encryption is sill running fine.

Answer:Issue with Bitlocker encrypted fixed drive (non OS ) .

  
Quote: Originally Posted by parasakachester


Need help with Bitlocker encrypted fixed drive (non OS ) on primary partition Windows 7 64bit Ultimate.

Drive D is encrypted however from last few days the lock icon displayed on the drive is missing and it is being displayed as unknown file system (Bitlocker Encrypted) in diskmgmt.

While try to open the drive getting error location is not available & access denied , no option to unlock it through right click . Only I can unlock it via opening bitlocker from control panel or through elevated cmd manage-bde -unlock D:
Tried All scenarios.
1. Unlock and then lock it again(reboot + shutdown).
2. Restarted the bitlocker service.
3. tried changing the drive letter .
4. Unlock + disk defrag .
5. no suspend or resume option available for drive in bitlocker settings.
6. Run chkdsk /f /r also, no issues reported.
Issue remains same no icons display for unlock or lock drive , no right lick option to unlock & getting same above error while double click on a drive . However I have checked it still shows drive as encrypted so it's mean encryption is sill running fine.


Any help guys still waiting ..

1 more replies
Relevance 62.32%

Please I was trying to lock my flash drive with bitlocker but it did not finish installation and stopped at about 81.2% and then my laptop power went down and I removed my flash drive. when eventually I was able to power my laptop on the bitlocker refused
to complete locking and it has refused to remove. please how do I remove the bitlocker.

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Sir i lost my recovery key and my D drive is locked i remember the password but it doesn't working please help me there is very important data in this folder

More replies
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I forgot bitlocker PIN on Win10. System gives me recovery key-id but I cannot enter characters like F,B,C etc that are included into the key-id. The input field that says "enter key-id" takes digits only. What am I doing wrong?
Ilya
 

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I use a T60, with a fingerprint reader, running Win 7 Ultimate. One of my storage partition is encrypted using BitLocker. Is it possible to unlock it by using the fingerprint reader instead of a password?

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I recently connected an iscsi drive to my asus tablet. I was not aware that bit locker was on. when I disconnected the drive I could not access it on my other pc. I reconnected it to the asus tablet and went to the system screen and turned off bitlocker. I got the screen saying that it was decrypting the drives and I thought all was fine. when all was done I rebooted the tablet and checked the drive. it only decrypted the system drive and tells me the iscsi drive is locked and wants a key. the system never told me it was locking it in the first place and never prompted me to create a key file. HELP!

Answer:Bitlocker iscsi drive can't unlock

any fix? I have same problem

2 more replies
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Hi ,
The Bitlocker autounlock for an External drive on my PC got disabled and it asks for Recovery key after i ran a PC Cleanup. It is not able to recognize my PC anymore. The worst part is i am not able to locate my Recovery Key.
I can try to recover files deleted by the cleanup tool but i am not sure which particular file stores the key information to help Bitlocker recognize my PC.
Please let me know if there is any other way i can unlock my Drive.
Thanks
Pratik397

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Relevance 62.32%

Hi, I am using Thinkpad P50 with Win10 Pro.My drive D has been turned bitlocker on. When I unlock it, I have to type a mixed long password .... It's tired So, how can I use finger enroll for this?

More replies
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I'm not even sure how to title this.

I just did a fresh install of Window 10. I do not have a TPM so I setup Require additional authentication at startup. I set up my C: drive with my bitlocker password and rebooted.

When it comes to entering my bitlocker password, I get many characters per keystroke. Mostly on the capital and special characters. I've switched keyboards, tried different USB ports, etc.

If I go into my BIOS setting, everything works. Once I get my drive unlocked, everything works fine. The multiple characters only happen when I am unlocking drive during booting.

My motherboard is a Gigabyte GA-Z77X-UD5H (rev. 1.1) and my keyboard is a Logitech K520. I did not have this problem with Windows 8.1, or Windows 7.

How do I fix this?

TIA

-JJ

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Relevance 62.32%

I'm not even sure how to title this.

I just did a fresh install of Window 10. I do not have a TPM so I setup Require additional authentication at startup. I set up my C: drive with my bitlocker password and rebooted.

When it comes to entering my bitlocker password, I get many characters per keystroke. Mostly on the capital and special characters. I've switched keyboards, tried different USB ports, etc.

If I go into my BIOS setting, everything works. Once I get my drive unlocked, everything works fine. The multiple characters only happen when I am unlocking drive during booting.

My motherboard is a Gigabyte GA-Z77X-UD5H (rev. 1.1) and my keyboard is a Logitech K520. I did not have this problem with Windows 8.1, or Windows 7.

How do I fix this?

TIA

-JJ

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I am currently using the Windows 10 Enterprise Evaluation (90-day trial licence). I am trying out Windows 10 to evaluate the Bitlocker encryption and storage pool features. I am nearing the end of my trial period and will need to purchase a license to continue using Windows.

I understand that there is no way to continue to use my existing installation of Windows 10 Enterprise after the trial ends, and that I will need to wipe the OS and clean install (a regular non-enterprise version of) Windows.

I would like to purchase Windows 10 Pro and install that.

I currently have the OS on a SSD, and two (other) hard drives configured as a bitlocker encrypted storage pool for my data. What will happen to my existing bitlocker encrypted storage pool after I wipe the OS (SSD) and clean install Windows 10 Pro? Will the new install of Windows see my encrypted storage pool and allow me to use my password to unlock it?

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Enabling bitlocker usually adds a lock icon on the C drive in My Computer, and this is the case on all our machines except for Lenovo X1. Bitlocker gets enabled fine, but the lock icon does not appear. Does anyone have an idea why? Thanks

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Does someone know if and how I can reset (crack) a win8 password on an encrypted (BitLocker) system? I do remember the Bitlocker
password, but have forgotten the windows login password.

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Relevance 61.91%

I am currently using the Windows 10 Enterprise Evaluation (90-day trial licence). I am trying out Windows 10 to evaluate the Bitlocker encryption and storage pool features. I am nearing the end of my trial period and will need to purchase a license to continue using Windows.

I understand that there is no way to continue to use my existing installation of Windows 10 Enterprise after the trial ends, and that I will need to wipe the OS and clean install (a regular non-enterprise version of) Windows.

I would like to purchase Windows 10 Pro and install that.

I currently have the OS on a SSD, and two (other) hard drives configured as a bitlocker encrypted storage pool for my data. What will happen to my existing bitlocker encrypted storage pool after I wipe the OS (SSD) and clean install Windows 10 Pro? Will the new install of Windows see my encrypted storage pool and allow me to use my password to unlock it?

Answer:existing bitlocker encrypted storage pool after re-installation of OS

Hello zeb1s, and welcome to Ten Forums.

If you like, you could use the method in the tutorial below to directly downgrade from Enterprise to Pro without losing anything or affecting your BitLocker encrypted storage pool.

Downgrade Windows 10 Enterprise to Windows 10 Pro Windows 10 Installation Upgrade Tutorials

To be extra safe, you should backup your BitLocker recovery key to another drive (ex: USB flash drive) than your Windows drive or storage pool.

Backup BitLocker Recovery Key in Windows 10 Windows 10 Security System Tutorials

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I just started using BitLocker on a Windows7 Computer and am confused about one specific aspect of recovering data drives. I have read through the tutorials on here but I can't seem to find anywhere that explicitly states if this is possible or not.

From this link: Regain access to a computer locked by BitLocker Drive Encryption

I see the statement that "To unlock the drive and regain access to your files, you will need the BitLocker recovery password. If you also encrypted data drives, you will need to have access to the drive that Windows is installed on as well."

My question is if my OS drive dies, will the data drives be recoverable with the password and/or recovery key?

I am not currently in such a situation but I would like to prepare for all possibilities. Since a TPM is needed to store the encryption keys on for the OS drive (I just ordered one but have not encrypted my OS drive yet), are the encryption keys for the data drives are stored on the OS drive itself and this is the issue?

Most of the things I find on Google when trying to search about this issue discuss recovering a data drive that is failing, not a data drive that is in good health but does not have access to the system drive. Can anyone say definitively if this is possible, or do I need to be prepared to lose all data on data drives if my system drive crashes?

Answer:BitLocker Encrypted Data Drive Recovery Question

Based upon what I have read, your data drives will be UNRECOVERABLE if your OS drive dies. I would consider setting up a RAID 5 array for your OS drive for redundancy, this way if one drive dies, all you have to do is replace it and the missing data pieces will be recreated.

3 more replies
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Hello,
I accidently formatted one of my drives which was previously encrypted.
I tried some third party software as "recover my file" but it didn't work.
Later then, I experimented on a formatted (not encrypted before) usb drive to recover files by same software and it did work.
After that, I encrypted the usb drive and then formatted it. Then I tried to recover by same software, but it didn't work. So, it's apparent that it is not possible to recover from a encrypted and formatted drive by a usual recovery software. Is there any
other method that can help me.
Please inform, I'm in a dire need.
Thanks.

Answer:How can I recover files from a formatted drive which was encrypted by bitlocker.

Hi,


I suggest you contact the local data recovery company to recover the data. Thank you for your understanding.


Regards,

Vincent Wang
TechNet Community Support

10 more replies
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Hello!
Sorry for my english. I formatted my bitlocker encrypted patition (80GB, about 30GB of data).
I lost all of my data on that patition.
How can i recover data? I dont have recovery key, but i remember the password.
Thanks in advance!

Answer:How do i recover files from formatted BitLocker encrypted patition

Have a look whether you have a restore point from before you did the encryption. Maybe you can get the files from there. See here how:

ShadowExplorer - Recover Lost Files and Folders

2 more replies
Relevance 61.91%

We have a ThinkPad x230 with Bitlocker encrypted. Laptop is using TPMandPin is used. OS is Windows 8The issue now, we reach the tpm wrong pin threshold and last Sunday laptop got lock and we are able to only open it after the lockout state Monday afternoon. To be honest I'm not aware of this TPM behavior. So the user really want to show me what happen so we reproduce and intentionally put a wrong pin.Now, laptop is still not accessible until this time. The thing is, we cleared the tpm from bios. So even using the correct pin, it tells you that it's a wrong pin.Apparently, the recovery password was taken forgranted and we don't have a copy.I was hoping someone can provide more information on how to tacle this and ultimately be able to recover the laptop.

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I need advices about how can I solve my issue:

I have an external drive. I started the encryption drive with bitlocker, during encryption process,
the drive has been disconnected so I wasn?t able to continue the encryption process.

Now, the drive is partially encrypted. When I want to access the drive, I got the error message
?Encryption Failed to recover from an abruptly terminated conversion?.

I would like a procedure to recover the remaining data: encrypted and non encrypted

I used M3 Bitlocker Recovery but the tool freezes, I am currently trying TestDisk 7.0. Analysis
is in progress.

You'll find attached screenshots and detailed description of the situation.

I have the passwords & recovery keys

ps: I cant attach screenshots

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Relevance 61.91%

Hello Dears. I had encrypted my drive by Bitlocker in windows 7. 
few days after my friend did quick format in my encrypted drive.
my 300 gb of data lost. and nothing saved
i remember unlock password. 
how can i recover my data ??? i need my data
i tried drive recovering tools (advanced EFS data recovery, easeus . . ,) . but . . . it's encrypted and formatted drive. 
can i undo quick format and decrypt ???
sorry my english is not good.
someone help me please. 

Answer:Can i recover lost data from encrypted drive by Bitlocker

BitLocker is not the cause of failed to recover files. Format a drive will clear all data saved on the hard disk. Thus recovery formatted data will be a hard disk based technology but not related to operation system. There is no build-in data recovery feature in Windows operations. So we will needto use third party recovery tool or contact third party data recovery company for current issue.

As recovery missing data service will be expensive, we can also check emails and contact friends to see if that can help get a part of files back especially for photos, documents etc.

8 more replies
Relevance 61.5%

I have 2 storage hdd encrypted w/ bitlocker, in addition to the encrypted OS volume C:.

I activated auto unlock expecting the storage volumes to automatically unlock with the unlocking of C: (I enter the psw during boot since I don't have TPM). However they stay locked until I open them and manually enter their psw.

Looked everywhere on the internet for solutions but the problem is still here, so I'm posting asking for help.

Things to know:
- storage volumes are seen as removable, instead of fixed (I guess because ahci is set, so should be normal)
- the two storage volumes have been encrypted before encrypting C:, and have different psw from C: (shouldn't matter either, but you never know)

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HI all
Im desperate, my Iomega 1tb external hdd has been encrypted and somehow windows autolocked it , now whenever the drive is installed freezes up, and if it passes to the part of the password key, bitlocker stops responding all together. I have tried connecting
and disconnecting several times but its always the same thing, Bitlocker encryption drive stops responding
please assist me here
thanks

Answer:Bitlocker encryption is not responding when unlock key is entered

 
 
Hi,
 
To troubleshoot the issue, I suggest you restart the machine in Safe Mode and plug the external encrypted drive on the machine, and then type the password key again.
Does the window freeze up now? If not, please restart the machine in Normal Mode and perform a
Clean Boot to check the result.
 
Otherwise, I suggest you plug the drive on another Windows 7 machine and unlock it. Does the issue persist? If not, please run a Check Disk and move the drive back
to the original machine.
 
Thanks,
NovakPlease remember to click ?Mark as Answer? on the post that helps you, and to click ?Unmark as Answer? if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ?

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Win8.1 Pro x64

Been having a weird problem lately. Whenever I unlock a BitLocker volume (I have two of them), I can't access it. The system doesn't even provide a drive letter. If I try accessing the drive letter in Directory Opus (where the drive letters are always shown, whether the volumes are unlocked or not), I get an error saying the drive does not exist.

But if I lock and immediately unlock the volume a second time, all is well.

I don't understand this at all. Anyone?

Answer:Have to unlock BitLocker volumes twice to gain access

No one? This has to be one of the stupidest, strangest problems I've ever encountered--and I've been using Windows for ages.

I changed the password on both BitLocker volumes, but it didn't make a difference to this issue.

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Hey, I'm trying to configure my secondary internal HDD to lock with bitlocker, since acronis won't back it up well with truecrypt, but I still want to encrypt my OS drive with truecrypt since I don't have a TPM, and have to use a USB key to unlock it at startup, which I think is a vulnerability since anyone can just grab my USB and plop it into the computer. Is there any way I can bypass this restriction, or even better, have BitLocker require a startup PIN without having a TPM?

Answer:The OS drive must be protected by Bitlocker to automatically unlock.

Hello,

There is a turotial here:
How To Use BitLocker on Drives without TPM - How-To Geek

Dave

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my external hard disk with password protected by bitlocker drive encryption.....I forgot password and the system where i need to operate is new one. How to get it resolved? Kindly suggest the proper procedure to unlock the hard disk
 

Answer:Unlock bitlocker for external hard disk

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I have 2 storage hdd encrypted w/ bitlocker, in addition to the encrypted OS volume C:.

I activated auto unlock expecting the storage volumes to automatically unlock with the unlocking of C: (I enter the psw during boot since I don't have TPM). However they stay locked until I open them and manually enter their psw.

Looked everywhere on the internet for solutions but the problem is still here, so I'm posting asking for help.

Things to know:
- storage volumes are seen as removable, instead of fixed (I guess because ahci is set, so should be normal)
- the two storage volumes have been encrypted before encrypting C:, and have different psw from C: (shouldn't matter either, but you never know)

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I enabled BitLocker and I noticed that the option to save the recovery key to a USB Flash Drive is not there. Instead, there is an option to Save to a File and did let me save it onto a USB stick without issues.

However, in case I get locked out, will BitLocker prompt me to Insert Storage Media like from the image taken from a Windows 7 machine or will I need to go to another PC with my USB stick and write it down manually? And I don't even have a printer to print the key. And I don't want to use a MS account either.

Has this option been taken away from Windows 10?

Please Note: I am indeed running with a TPM.

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I enabled BitLocker and I noticed that the option to save the recovery key to a USB Flash Drive is not there. Instead, there is an option to Save to a File and did let me save it onto a USB stick without issues.

However, in case I get locked out, will BitLocker prompt me to Insert Storage Media like from the image taken from a Windows 7 machine or will I need to go to another PC with my USB stick and write it down manually? And I don't even have a printer to print the key. And I don't want to use a MS account either.

Has this option been taken away from Windows 10?

Please Note: I am indeed running with a TPM.

Answer:Insert USB Storage Media to unlock BitLocker taken away in W10?

It is just the same in 7 and 10.

When you turn on bitlocker you get the option to save the recovery key - this is your first picture. For the OS drive you can save it to USB, for external drives you don't get this option. . See BitLocker Recovery Key - Back up in Windows 10 - Windows 10 Forums

This is a 25 long number (saved as a .txt file) you have to type in if something changes in your boot configuration (you change your boot order, upgrade Windows or something). You can save it anywhere (except on your PC if I remember correctly) but it really should not be on a key you keep with your PC as this would make the whole thing pointless.

This is not the same as the file (.bek) which is saved to USB to unlock the drive (like your second picture if asking for). When you define bitlocker you can unlock it with a password, a USB key or both (this is in group policy - see here BitLocker - Turn On or Off for Operating System Drive in Windows 10 - Windows 10 Forums). If you have said you want to use a USB key to unlock the drive you must connect it.

If you get locked out you must manually enter the 25 long digit pin (as you had to in 7). If you have defined as USB key as required to unlock the drive on group policy you must attach the USB containing the correct .bek file to unlock the drive (and also potentially enter your password). If your boot files have changed and you are locked out you would still have to manually enter the recovery key in any case.

If you... Read more

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Hi All

I formatted my PC to another installation of Windows 7 Ultimate(also the one I had before the format).

Now before I formatted windows on drive C:, I encrypted a folder with Bitlocker. Now this folder was on another harddrive D: on my PC. After the format on C: drive, I cannot access any files in the encrypted folder anymore. The folder is color green(so are all the files inside) and when clicking on any file inside, it tells me "you don't have access to open this file".

Any suggestions?

Thank you

Answer:Bitlocker Encrypted folder - Cannot access files inside anymore

again install bitlocker and try to unlock using it

4 more replies
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Hi All

I formatted my PC to another installation of Windows 7 Ultimate(also the one I had before the format).

Now before I formatted windows on drive C:, I encrypted a folder with Bitlocker. Now this folder was on another harddrive D: on my PC. After the format on C: drive, I cannot access any files in the encrypted folder anymore. The folder is color green(so are all the files inside) and when clicking on any file inside, it tells me "you don't have access to open this file".

Any suggestions?

Thank you
 

Answer:Bitlocker Encrypted folder - Cannot access files inside anymore

Restore your recovery key.

http://technet.microsoft.com/en-us/library/ee449438(v=ws.10).aspx#BKMK_RecoveryPass
 

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We have a few computers running Windows 8.1 Pro Update 1 here. For some reason my machine has a black and white DOS-style unlock screen for BitLocker.

Another computer we have here has a modern-style, Windows 8 looking, light-blue & white unlock screen for BitLocker.

Why has my PC defaulted to this older looking UI? Is there any way to change it?

Answer:How To Enable Blue Bitlocker Unlock Screen At Startup

Hello Rotom, and welcome to Eight Forums.

Double check to see if the tutorial below to enable the newer Windows 8 startup screen may be able to help with this as well.

Startup Options - Enable or Disable in Windows 8

Hope this helps for now,
Shawn

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Hi, 
Correct bitlocker password & RecoveryKey Can't unlock my drive
I have 2 hard drive in my computer, 1st one runs OS, 2nd one using bitlocker to encrypt and works fine until........... I re-installed the OS on the 1st Drive (didn't touch 2nd drive at all, the only thing is that during the installation, I manually turned
off the power once due to the computer locks up.)
Now when I try to open my 2nd hard drive typing bitlocker password, always says: wrong password.
Then I was trying to use the Recovery Key to unlock, but always say:  the key does not match the drive. -- I am pertty sure this key is for this drive.
Is there anything else I can try? Or any more information needed to help me get my data back?
Thanks

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Hi,

I have a Microsoft Surface Pro 2 and I am running Windows 8.1 Pro Update 1.

I have been unsuccessful at building a WinPE image that provides BitLocker support. I searched around the internet and found many posts. Eventually, I ended up trying to build it with the various added packages I discovered in the various posts. However, in the end, none worked and this is the message I am getting after booting into my WinPE environment:

manage-bde.exe - Application Error

The instruction at 0xa20afa3b referenced memory at 0x0000013d.
The memory could not be read.

Click on OK to terminate the program

Here are the commands I eventually ended up using to build my WinPE image:

Code:

dism /image:C:\boot\macrium\mount /add-package /packagepath:"C:\Program Files (x86)\Windows Kits\8.1\Assessment and Deployment Kit\Windows Preinstallation Environment\amd64\WinPE_OCs\WinPE-WMI.cab"
dism /image:C:\boot\macrium\mount /add-package /packagepath:"C:\Program Files (x86)\Windows Kits\8.1\Assessment and Deployment Kit\Windows Preinstallation Environment\amd64\WinPE_OCs\WinPE-FMAPI.cab"
dism /image:C:\boot\macrium\mount /add-package /packagepath:"C:\Program Files (x86)\Windows Kits\8.1\Assessment and Deployment Kit\Windows Preinstallation Environment\amd64\WinPE_OCs\WinPE-SecureStartup.cab"
dism /image:C:\boot\macrium\mount /add-package /packagepath:"C:\Program Files (x86)\Windows Kits\8.1\Assessment and Deployment Kit\Windows Preinstallation ... Read more

Answer:How to enable BitLocker support (unlock drive) in WinPE 5?

I resolved the issue, but here's how I got to it:

1) I even tried using the 8.0 ADK, but I still got the same error.

2) At one point during my troubleshooting, I stopped just prior to performing the Commit to create the WinPE image. Then I navigated to the <mount directory>\Windows\System32 and ran manage-bde.exe. The result: A Windows error (something to the effect that the program crashed/stopped working).

3) I tried running Notepad.exe and it worked fine.

4) I compared the manage-bde.exe from my mount directory to the one in C:\Windows\System32 using the comp utility and they were identical.

5) I have always been able to run C:\Windows\System32\manage-bde.exe. So I created a "temp" subdirectory in my mount directory and copied C:\Windows\System32\manage-bde.exe. When I tried to run it, I got that error (program crashed/stopped working).

6) Running it from the C:\Windows\System32 directory, however, worked without any issue. This led me to conclude that it required some dependent files in C:\Windows\System32.

7) After a bit more troubleshooting, I discovered that in order for it to run, it needed something in directory C:\Windows\System32\en-US\. I copied that folder I into my "temp" folder on my mount directory and then manage-bde.exe was able to run without any issues.

8) Final solution was to create a subdirectory called "BitLocker" in <mount directory>\Windows\System32, then copy C:\Windows\System32\manage-bde.exe... Read more

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Folks,

Many hours of googling have not yet yielded a solution...

I have a .bat file that requests input of the PIN to unlock a bitlocker encrypted partition.
I would like to run this before windows LOGON (ask for password during boot).
This is because I placed several of the user directories (desktop etc) onto that partition.
If I do not unlock the drive before login, desktop does not load, and other startup programs (e.g., dropbox, skydrive) cannot access their folders and fail.

I have tried scheduling a task at start up, without success.
The bat file needs to be run as administrator - but even when I indicate "run with highest privilege" it won't run properly.

I have basic knowledge or task scheduler, cmd line, and registry editing (BASIC knowledge...).
So any help you can provide (with details) would be much appreciated!

Gowanus

Answer:run .bat file to unlock bitlocker drive BEFORE user login

Hi gowanus and welcome to Seven Forums.

Here of MS site they have something it's for windows 2000 but might help in what you need How to Run a Batch File Before Logging on to Your Computer

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I have several computers in use at home.  My office workstation has Windows 7 Pro and is used everyday.  I encrypted three flash drives of different makes and capacities using one of my Windows 8.1 computers intending to be
able to use them on all my computers.  These drives will unlock successfully in all my computers (Windows 7 Pro, Ultimate, 8.1 Pro & 10 Pro) except my office workstation.  The error states "BitLocker Unlock Wizard has stopped working"
and upon closing this dialog box, the unlock wizard box closes.

Each time the unlock fails, an event is recorded in Event Viewer.  Two alternating errors are recorded (one each time the unlock fails).  They are copied below.

Faulting application name: BdeUnlockWizard.exe, version: 6.1.7600.16385, time stamp: 0x4a5bc1a4
Faulting module name: USER32.dll, version: 6.1.7601.19061, time stamp: 0x56423d2a
Exception code: 0xc0000005
Fault offset: 0x00000000000afab0
Faulting process id: 0x11b4
Faulting application start time: 0x01d17cbaad511119
Faulting application path: C:\Windows\System32\BdeUnlockWizard.exe
Faulting module path: C:\Windows\system32\USER32.dll
Report Id: eb5d8049-e8ad-11e5-b051-d8cb8a18bb9f

Faulting application name: BdeUnlockWizard.exe, version: 6.1.7600.16385, time stamp: 0x4a5bc1a4
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x00000000002efab0... Read more

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Hi, 
Correct bitlocker password & RecoveryKey Can't unlock my drive !
I have an external drive encrypted by bitlocker, and works fine until........... I re-installed the OS One day.

I am petty sure the password is correct, but always  give me error: THE PASSWORD ENTERED IS INCORRECT.

I was trying to use my recovery key, But always says: The Key doesn't match this drive

I have double checked that this ReveryKey matches this drive.- see image below





BTW. I lost the External Key while re-install my OS.

Also tried Repair Tool using the Recovery Key, still no lucky, Here's result:

I don't know what else I can do to get my drive unlocked!

Any one can help me?
Thank you!!

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BitLocker was turned on on my previous Windows 7. It was working properly until I had to change my Windows 7 and reinstall it on another drive, this time SSD instead of HDD. After installing Windows 7, I got "Access Denied" error message when i went
to unlock the drive. The password was correct and the drive could unlock, but access was denied. I tried the built-in Administrator account and found that it had not this problem. It could access the contents of the drive and unlock. This was while my account
was also an administrator of the new Windows. So, I decided to rename login name of the built-in Administrator account to my own and use it instead of my own account. This seemed that resolved the problem. Then, I decided to upgrade this Windows to 10. Now,
after upgrading, I can't access the drive with the built-in Administrator account too!

Notes:


In my previous Windows which I could see the contents of the drive, I was seeing a tiny lock icon on the root folders (the folders which were located on the root of the drive), while this didn't appear on their sub-folders. What is that?
Now and before upgrading, I might and may access the contents of the drive by using Total Commander. This seems the only way. It can't access and then brings up a dialog and asks for using administrative rights. If I click the button, it may show the contents!
why? I'm the administrator already!
Issues like permissions in security or ownership seem not to be applicable,... Read more

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Hi,
please help
how can I recover data from a damaged disk (not physically) of an external encrypted Bitlocer.
Description of the situation:

After connecting the drive - I can decipher it by typing the password - but when you try to open the contents of the report the message "format disk"
- the disk probably has some volume damaged - it has been disconnected from the computer (without being turned off)
What I have done so far:

Using the "Lazesoft" program - I managed to copy (of course after entering the password
on the damaged disk)
the content to another external disk (full - looking after size) but -
this data is encrypted (mainly ending with .ER)
I am asking for a hint:

whether the data that is on the new disk can somehow read (on this disk I can try) [or/and]how to create a damaged disk image to try on another disk [or/and]how to repair a damaged disk (as a last resort) - I am afraid of total data loss [or/and]what other program to use to copy data from a damaged disk
but decrypted
Thank you in advance for your help
Best Regards
S?awek

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Hi folks, Need some help here.  I reformatted (complete reformat with no personal preferences saved) of Windows 10 because of several glitches that were annoying.  I was smart to backup all my documents to an external hard drive that was encrypted with BitLocker.  But once the reformat was complete, the drive is no longer detected.  I can see the drive in Disk Management but it won't pop up in explorer and BitLocker does not prompt me when I plug in.  Help!  My two drives have all my backups and backups of backups!!! I've tried to update all the software/firmware/drivers but to no avail. I'm still under warranty but this is a software issue only I'm certain of it.   Help!

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Hi folks,
Just came across a scenario for one of our customer. 

Trying to recover data off a drive that is bitlocker encrypted. No recovery key available to get pass bitlocker and access the drive.
Please advise if I reinstall OS preserving the old data in windows.old folder; will I be able to get the access the windows.old folder afterwards to get the data off it.

Thanks in Advance

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Hello every body
I have a serious problem
i have a external hard that i turned on bitlocker

when i was wanted turning off bitlocker, i removed password then disconnected external hard
and when i connected hard to pc i saw the drive is locked and i try to unlock 

the pc notify me just unlock with recovery key that unfortunately i don't have any recovery key.

pleaseeeeeeeeee help me

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