Computer Support Forum

Satellite L50D - factory reset not completing - recovery partition corrupted

Question: Satellite L50D - factory reset not completing - recovery partition corrupted

Gday guys, my toshiba satellite L 50D. stopped working. i was able to get into safe mode to backup my recent files. still did not fix blue screen of death. i did command prompt to error check etc etc. reported no errors but was very very slow - hours. ran ubuntu and it could not access C Drive. i was able to access reset/restore on startup. restore did not complete. so i tried reset - got to about 45% - did not complete. choose full reset/factory reset and gets to about 25% sometimes 40%. Takes hours!! still is incomplete and says 'there was a problem resetting your PC'.

i am (was) running windows 8.1 and do not have any recovery disks. my wife has a working L 50B that we bought at the same time - is it possible to make a recovery disk/usb from it and try and repair my L50D?
or what is the best way to get a recovery disk for this laptop?
appreciate any feedback and suggestions

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Preferred Solution: Satellite L50D - factory reset not completing - recovery partition corrupted

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link (This link will automatically start a download of Reimage that you can save to your computer.)

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Hello, I just migrated my X240 OS (Win8.1) from HDD to SSD, and swapped the HDD with SSD. Everything went smooth, so instead of the 500GB HDD I now had a 500GB SSD. However, I thought it might be best to start 'fresh'and do a reset to factory settings. On the SSD (a clone of the HDD) I see all partions, including the Recovery partition. However, if I attempt to reset to factory settings, I get the message that Windows could not find the Recovery environment. I did make a recovery USB flash drive, but it doesn't help at all. Also, booting from the recovery USB drive does not work -the screen remains black when I try to boot from it. So, even though I still have the recovery partition and though I have a recovery USB, I don't seem to be able to do a clean install. Does anybody know what I'm doing wrong or how I can do the reset? If my recovery partition/USB flash drive fail, can I get a Win8.1 DVD/download from Lenovo perhaps? After all, I have a legitimate Win8 version and I think I took all reasonable precautions by creating a recovery USB flash drive... Any help is appreciated. Many thanks! 

Answer:Cannot reset X240 to factory settings with Recovery partition / USB Recovery drive

Following up on my post, I finally managed to do a clean install/reset to factory settings using my "old" HDD drive (the original drive from which I cloned to SSD) in an external casing via USB. So apparently the Recovery partition on the HDD was functional.However, I'm still not able to make a functional Recovery USB flash drive. I already made 1 in the past, and I just re-did this, but when I try to boot from the recovery flash drive, I just get a black screen and nothing happens. I noticed during creation of the Recovery flash drive, that I cannot select the option to copy the contents of the Recovery Partion to the flash drive. That's why the size is so small I guess: only a few hundred MB whereas the flash drive is 32GB in size. I presume this is the reason I cannot use/boot from the Recovery USB flash drive. Does anyone know why I can't create a proper USB Recovery flash drive?  All help is appreciated!  

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 Just need a Ok signal everything is fine with my pc . Though Gmer & HijackThis says otherwise . Thanks for helping me , you have my lifelong thanks

Answer:Recently Factory Reset from recovery partition / am I clean ?

Hello, Welcome to BleepingComputer.I'm nasdaq and will be helping you.If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.===All I can suggest at this time.Press the windows key + r on your keyboard at the same time. This will open the RUN BOX.Type Notepad and and click the OK key.Please copy the entire contents of the code box below to the a new file.



HKLM-x32\...\Run: [] => [X]
HKLM-x32\...\Run: [FAStartup] => [X]
Winlogon\Notify\WB: C:\Program Files (x86)\Stardock\MyColors\fast64.dll [X]
HKLM\SOFTWARE\Policies\Microsoft\Internet Explorer: Restriction <======= ATTENTION
HKU\S-1-5-21-3495472100-3376017760-3872212700-1000\SOFTWARE\Policies\Microsoft\Internet Explorer: Restriction <======= ATTENTION

Save the file as fixlist.txt in the same folder where the Farbar tool is running from.The location is listed in the 3rd line of the Farbar log you have submitted.Run FRST and click Fix only once and wait.Restart the computer normally to reset the registry.The tool will create a log (Fixlog.txt) please post it to your reply.===How is the computer running now?If you have any issues with this computer please let me know.

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Hello dear forum members.

I have an issue with my Satellite L50D-B-15Z p/n: psule.

So I decided to reset it to the original factory condition. After it finished recovery, I pressed finish. The notebook turned off itself and did not restarted. So i pressed the power button and a massage popped up on the screen that no bootable device. In the bios the toshiba hdd is present, secureboot is enabled.

Any suggestion?

Answer:No bootable device after completing factory reset

Something happened and a hdd is just empty. No recovery partition onlt 700 gigs unallocated healty space. From where can I get the recovery disks?

Originally Posted by achiles

Hello dear forum members.

I have an issue with my Satellite l50d-b-15z p/n: psule.

So I decided to reset it to the original factory condition. After it finished recovery, I pressed finish. The notebook turned off itself and did not restarted. So i pressed the power button and a massage popped up on the screen that no bootable device. In the bios the toshiba hdd is present, secureboot is enabled.

Any suggestion?

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Ok so I'm trying to reset my Toshiba Satellite L655-16E back to factory settings after it started to give me the low memory error message, but I only have the discs it asked me to make when I first got the laptop, so when I do the whole F8 thing on start up and get to the screen with the Toshiba HDD recovery reset thing and click on it, it gives me this error message:

The Recovery of the operating System is impossible!
Could not find HDD Recovery folder on second drive of the first hard disk.
There is no valid HDD Recovery environment on this computer.

I've tried various different things; Pressing and holding 0 - Which gave me a screen asking which os I wanted to use (there was only Windows 7) then just continued to load as normal. Putting the first disc in and restarting my laptop (which I did pretty much every time anyway) - which did nothing. etc.
So yeah, is there a way of creating the mystery HDD file I need from the discs, or maybe another way of using the discs that I haven't already tried?

Answer:Satellite L655-16E - Factory reset using Recovery Media Discs

>Could not find HDD Recovery folder on second drive of the first hard disk.
>There is no valid HDD Recovery environment on this computer.
This message will be shown if you have deleted recovery image or changed partitions structure on HDD.

If you have created recovery disc or discs than you can install recovery image using these recovery DVDs.

Start your notebook and pres F12 several times to enter boot menu.
Put recovery disc in optical disc drive.
In the menu choose CD/DVD drive.
Press ENTER.
Follow the menu on the screen.

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Hello. I bought it some days ago.
A friend of my make it from Windows 10 Home to Windows Pro without asking me first!

How can i make it again Geniune as it was, Windows 10 Home???
It is now asking for activation

I tryed to reset my laptop to factory default, to make it like the first day i bought it, to be again with Windows 10 Home but i counldn't make it.
I press 0 when i open the laptop, i saw the menu but when i try to make it, it was asking me to put a usb stick with image.
Image used to be in a secret partition of the laptop. Isn't it? How can i reset it if there isn't an other way to make it again Windows 10 Home?
Thanks a lot.
Regards, Matina

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Is there an easy way to reset the Satellite L50D-B-16M back to its factory defaults without having to go through the process of making recovery disks and all that?

There are no imporant files on it anymore, I'm just looking for a straightforward way to reset it to its factory defaults. (The old trick with pressing the 0-button while turning it on doesn't seem to work).


Answer:Satellite L50D-B-16M Back To Factory Default?

The old trick with pressing the 0-button while turning it on doesn't seem to work

Pressing the 0 button started the recovery from HDD Recovery partition.

You could also switch on the computer, press and hold the "F12" key while the Toshiba logo appears.
Then you should see the boot menu and the last option called HDD recovery should also allow you to start the recovery procedure from HDD…

But this will work only if the HDD was not modified and if the recovery files are still available.

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Model: Satellite L50D-B-17J
Serial no.: YE031145C
So, a cousin of mine has somehow managed to put a BIOS password on her laptop, and then forgotten the password. Now, I've been asked to see if I can fix it.

First of all: this laptop, despite being relatively new, is essentially fix or trash, she's already got a new one. I have already opened it up, so the warranty has technically been voided already. All this means it doesn't matter too much if it breaks in the process of fixing it. They say they have contacted support and not really gotten a clear idea of what to actually do, and I'd prefer to not have to bother with support either (the site Support system isn't even working for me right now).

Long story short: Is there a way of resetting the BIOS password on this model? I understand that it's possible on a lot of laptops to do so by removing the CMOS battery. Now, this model does not have one (I have it opened and have not found one). Instead, I understand that newer models may have a circuit that can be shorted to possibly reset the BIOS? Is this correct, and if so, which circuit is it?

Once again, the laptop is pretty much forfeit anyways, so if at all possible, I'd take the chance of doing it myself, if it's at all a possibility.

Answer:Satellite L50D-B - Bios Password Reset

Well the circuits in question would be the JCMOS1 jumpers normally located under the RAM. Bridge them while the power is off first. If that doesn't work then post to screen by taking out the battery and lead, hold the power button for 10-15 seconds, then hold Fn+ESC, while holding this down plug in the power lead and turn on the device. When the fan starts up release Fn+ESC. If you see a post screen then bridge JCMOS1 jumper then and that should reset the BIOS. Unplug the device and hold down the power button for 1 minute and then plug it back in again. It should start up with out prompting for a password. If you could not get it to post then refer to the user manual to see what it's flashing procedure is. The buttons needed for a flashing procedure will be the same to make it post. Only bridge the JCMOS1 jumper while the machine is on if you see the post screen, no other time. An easy way to bridge them would be to use a paper clip and bend it out and use either end of it.

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Here's My Situation:

I have a Toshiba Satellite L505D-s5695 Laptop, and I had to put a new Hard drive in it, but not before I Copied the Recovery partition files over to an external Drive.

So I have No recovery discs, and no original Hard Drive.
Because of this, Holding "0" while booting, or F8 options to restore or get into the toshiba recovery utility do not exist any longer.

Is it possible to use Imagex or some other utility to restore the laptop to factory image with the Files that were on the original Recovery paritiion?

I'm currently playing around with imagex commands and the .SWM files,
but if someone knows the exact command line to use or procedure it would be of great help!


Below I've the Files I've retained on another Drive that were originally on the recovery parition:

? !V4_03_11.VRP
? !V1_05.VBR
? !V1_22.VRR
? !V1_24.VRC
? ... Read more

Answer:Satellite L505D Factory Restore from Recovery Partition Files Manually

>I have a Toshiba Satellite L505D-s5695 Laptop, and I had to put a new Hard drive in it, but not before I Copied the Recovery partition files over to an external Drive.
After reading this I must say that this will not work. You cannot simply copy these recovery filed on other HDD and start recovery installation. This will not work.
Either you can start recovery installation following Toshiba procedure how to start HDD recovery installation or you must create recovery DVD and use it for OS installation.

This recovery DVD can be used on every HDD. With other words, you can replace HDD with new one and use DVD for recovery image installation.

Following your logic everyone can make simply files copy and use it on certain notebook. It will not work.
Have you created recovery DVD following Toshiba advice/description about recovery disc creation?

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I have an HP dx7 laptop, which was experiencing repeated blue screens with many different error codes as well as periodically restarting seemingly at random. Occasionally it would also have the screen go black (looked like it entered sleep mode), which was unrecoverable.

I tried to track down the various drivers and problems suggested by the error codes in the BSOD, but didn't have any success in preventing the blue screens/restarts. Eventually I decided to take the system recovery DVD's from HP, and reformat and reset to factory defaults. I figured at factory default settings if the system was still unstable, it'd point towards a hardware problem as opposed to drivers or other software.

While performing the system recovery, it proceeds all the way to where it says "Setup is preparing your computer for first use" and gets to the step of installing drivers, at which point the system restarts. After booting up it then tells me that the installation has failed, and to reinstall. I've done this 3 times now, and get the same issue each time. I cant provide logs or dump files of the blue screens or other errors, since the HDD has been formatted as part of the system recovery.

I'm not really sure what to do at this point, as it seems to be a hardware issue since Windows 7 wont even install successfully, but I'd like to get a better grasp of what the issue is before I decide to replace parts, or just scrap the laptop altogether.


Answer:Restore to Factory Default Recovery Crashes Before Completing

Hello Iskra, and welcome to Seven forums

Can you provide more info in your system specs, esp. model number/windows version?

You have internet access from another PC, so you do have other options such as a clean/custom install from an ISO file if necessary. So don't go throwing it away just yet!

It sounds like the recovery may have written to the disk correctly, then a driver issue (possibly a new version of a driver downloaded from MS that is causing some type of conflict. You might be able to read the drive from another computer through an external drive connection (like a USB port type ext. HDD case/connector) or if you have another windows retail/upgrade DVD it might be possible to read the drive offline by booting to the DVD and starting the recovery options console, where you can enter command prompt and possibly access your HDD to retrieve any logs.


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I'm having multiple issues with my HP Pavilion g6 laptop-(4yrs old)-----I've done a little research and want to "wipe it clean to the day I bought it"---what's the difference in the three? I've already saved my personal files externally, so I've nothing to lose on it. I realize it's a several step process--recommend any links? thanks much

Answer:Factory Restore V Factory Reset V System Recovery

Factory Restore is to the state it was when you first got it.
You will then need to run 4 years worth of Windows Updates bit by bit - don't be tempted to allow Windows to update them all in one go. Choose them in block of say 10, chronologically, restarting the system carefully each time.

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Hello, I am new to this forum so if this question has been asked and answered, I would appreciate someone pointing me to the right direction. My machineT42 2373-VAD with XP. It has a 40 GB HD,  36 GB of which as "C" partition, 4 GB as hidden partition "-" My ProblemsI messed up files in "C", XP won't boot, need to restore to factory. When press "Access IBM" button at boot, however, the option to restore is not enabled. (only F1 - bios setup, F10 - chose boot device are available, F11 is not available) My attempt to fix the problemI boot up with a retail XP installation CD, reformatted "C", left the hidden partition alone, then reinstalled XP from this CD on "C".  Afterwards,F11 recovery is still not enabled at boot, so I downloaded and installed Rescue and Recovery 4.21 for XP from Lenovo. Then I run R&R at boot and chose to restore to factory. As R&R is running, I noticed a "Z" partition with 4 GB appeared. After R&R finished, it seems it restored the machine to factory, the only partition visition is "C" again, but its size is reduced by another 4 GB to ~32 GB now!! My questionsIf things worked correctly, should "C" partition be about 36 GB?  As I was reformatting the disk to reinstall XP, I saw the disk had two partitions: "C" 36 GB, "-" 4 GB with about 500 MB free space. Is this "-" the hidden service partition? Why did R&R create "Z" partition with 4 GB? I understand I can order recovery CDs from Lenovo and res... Read more

Answer:How to Restore T42 with a Corrupted "C" Partition to Factory

Look in the Thinkvantage section of the Start menu and see if there is an option to create a recovery set. If so make the discs (7cd's) and use those to recover the system. Then it should be right. It sounds like you have 2 hidden recovery partitions now and I don't know which one to have you delete.

______________________________________________________T60 2623-D7U, 3 GB Ram. Dual boot XP and Linux Mint.T400 2765-T7U Windows 7Registered Linux User #160145FYI: I am not employed by Lenovo

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Hi everyone, I installed ubuntu and GRUB, then I wanted to go back to factory so I tries one key recovery but GRUB is still there how can I uninstall it and set everything like when bought. Onekey recovery only reinstalls windows 8. Thanks !

Answer:How to factory reset and reset partition

hi alexdarkdark,
Welcome to the Lenovo Forums.
You may need to fix the MBR or recreate the BCD file to remove GRUB.
If you have installed Windows in legacy mode, try to:
1. Download a Windows 8 ISO (90 day trial) and follow this guide on how to create a bootable DVD/USB.
2. Boot from the Windows 8 DVD/USB that you created and on Step 1 and follow this guide on how to fix the BCD.
Backup important files and create a recovery drive before proceeding..

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Just got a new laptop, created the USB Flash factory recovery, tried to do a clean install and cannot boot.Is there a way to test the USB recovery drive to make sure the files are not corrupt?  I cannot boot into windows or re-install the OS.  Everytime I boot to the USB the Reset PC option fails at around 69%.  Although the partitions are properly created.Any commands I can run from the command prompt to make sure the USB Recovery isn't corrupted?

Answer:USB Factory Default Recovery corrupted?

As mentioned, when I try to Reset PC, it fails around 70%.  I cannot Refresh PC.  The drive isn't restoreable.  When I boot to the USB, I also notice that the Windows 8.1 OS isn't displayed in the proper field.  It's just a blank box.  Any input on how to test the integrity of the USB recovery? (used to show windows 8.1)(Used to show Windows 8.1)

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Hello, I don't have the recovery partition on my system anymore, but would like to reset my Ideapad Yoga 13 to factory status. Is this possible somehow? All the guides I've seen assumed that my recovery partition was still intact. Thank you for your time. Regards


Go to Solution.

Answer:Create Recovery Media/Do Factory Resect without Recovery Partition

To reset your PCSwipe in from the right edge of the screen, tap Settings, then tap Change PC settings.(If you're using a mouse, point to the top-right corner of the screen, move the mouse pointer down, click Settings, then click Change PC settings.)Tap or click Update and recovery, then tap or click Recovery.Under Remove everything and reinstall Windows, tap or click Get started.Follow the instructions on the screen.NoteYou'll be asked to choose whether you want to erase data quickly or thoroughly. If you choose to erase data quickly, some data might be recoverable using special software. If you choose to erase data thoroughly, this will take longer but it makes recovering data less likely.
Refreshing your PC without affecting your files

If your PC isn't performing as well as it once did, and you don't know why, you can refresh your PC without deleting any of your personal files or changing your settings.

If you upgraded your PC from Windows 8 to Windows 8.1 and your PC has a Windows 8 recovery partition, refreshing your PC will restore Windows 8. You?ll need to upgrade to Windows 8.1 after the refresh has finished.

Applications you?ve installed from websites and DVDs will be removed. Applications that came with your PC and apps you've installed from the Windows Store will be reinstalled. Windows puts a list of removed applications on your desktop after refreshing your PC.

To refresh your PC

Swip... Read more

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When I push the Q: recovery drive> Create recovery media, I get a message saying "Windows cannot find 'C:\Program Files (x86)\Lenovo\factory recovery\recovburncd.exe'. Make sure you types the name correctly, and then try again."How do I go about fixing this and creating a recovery disk?

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I have factory reset my laptop. It booted up finally, after roughly 45 minutes, and showed the software installation page. This was my problem. It made advancements for a moment, then just before it was halfway done stopped as if it needed internet. I connected it via hard wire and still nothing.Please help

Answer:Recovery/factory reset

Note; I have now run the factory reset once more. I ran the tests for the hard drive and the system memory tests. All were passed.

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ThinkPad X1 Carbon 5th gen. I have installed linux beside the windows 10, wanted to make a dual boot system. First I shrank the windows partition to make space for the linux, then installed it, it booted fine. However, the windows does not boot, it asks for the bitlocker recovery key. (Now I know that I should have disabled the bitlocker protection before installing linux, but that time I did not know that this is an issue.) I gave up on rescueing the data, just want to reset the original factory state. But I'm asked for the recovery key for that as well.  I do not have that key, never had it. I was not even aware that the drive was encrypted, until I went to the disk management tool to shrink the windows partition. The device has not been registered with my MS account. I created local accounts during the install, did not use my online MS account. I did not set up OneDrive, either. What is the way of reverting back to the factory state? Would formatting the partition from linux help? 

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I have recently attempted to reset my laptop to factory and i get this issue
Computer specs:
Asus VivoBook S550CM 8gb Ram


HELP, Need more info? please post on thread

Answer:Unable to reset to factory - ASUS Partition ( Built In )

Take a look at this post: link

Originally Posted by le011

easy way to solv this problem

hi all
i had same problem after update to win 8.1.
after reading this post (which was very usful),i went to asus web site and find solution for this:
pogram cald "Backtracker" fron Asus that will let you to acssec and backup and restor from the recovery partition
even after update to win 8.1. heare is the link to the program:

ASUSTeK Computer Inc. -Support-

i used it to recover my computer and worked perfect and very simpel to use.

i hoop it will help all

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I am getting this old laptop ready for sale. I booted to a USB drive and wiped the C: partition, where Windows 7 was installed. I then reformatted it in NTFS and set it as the active partition. When I rebooted and pressed F11 to get to System Recovery, I get a message there is no operating system on the C drive. How can I do a factory reset at this point? The recovery partition is still there, I checked, so that's good. I have ISOs for the recovery CDs, but i would need to burn them to disk to use them. Is there a way to perform the factory reset from the recovery partition, without going through the hassle of doing this? I heard that there might be an option to boot from a USB drive? Thanks in advance

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I by mistake deleted my recovery partition in Lenovo Thinkpad E420. How can i have that Partiotion again.I tried a exe found in Program Files(x86)->Lenovo->Factory It temporarily create that drive again, But that drive dont have exe file to start Factory Reset.I even tried factory Reset after F11 , but it says "Cant's fin any backup".Please help me out

Answer:Lost my Lenovo factory Reset Drive Partition

Restore partition from your image backup of your PC.

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Ok so i have an HP a1730n desktop. I was having all sorts of little problems with it so i decided to use the factory disks to reset the computer back to ground zero.

Now the problem is after going through both disk 1 and 2, it moves on to a dos screen that says:

Administrator: x:\windows\ system32\mcd.exe (at the top of the screen)

below it sas that

volume 5 is slelected volume.
deskpart marked the current partition as active.
leaving kiskpart...



30 MIN LATERISH - Ok so i decided to try one more thing. I had already removed my newer vid card; so since nothing else was working i unpluged my internal 1tb hard drive, which i had installed a few months ago. needless to say it worked. i hope this in some way might help someone else out too.

my only thought now is: how can i have my new 1tb hard drive and new vid card installed and be able to make all of this work the way it was supposed to in the first place? any thoughts??????????

Answer:factory system reset, maestro partition problem


Do you have any data you need? A fresh install would be ideal here. You should get an installation DVD and install the OS on a fresh HD.

Let us know if you need help with this...

Good luck,

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Hello, I've been having a lot of trouble with this for a while and was putting off posting my own topic for a long time because I'm stubborn and was hoping I could fix it myself, but now I'm just at a loss and want to pull my hair out .

As the title says, I've been having trouble getting my Windows 8.1 to Factory Reset. I can get into the Recovery Environment just fine, the computer resets, then when it enter the Advanced Boot Menu. I select Reset, and the computer will wait a bit, then it says it was unable to Reset due to a missing drive or partition.

I'm not sure what information would be required on my end, but I've tried to create a recovery drive on a USB, I do not have the recovery disks. I've tried lots of things from multiple sites and seem to have made a little progress, but I've sort of hit a brick wall here.

Answer:Windows 8.1 Can't use Factory Reset, Drive/Partition miss

open a command prompt(admin)

type> reagentc /info
post a pic of reagentc

type> diskpart
type> select disk 0
Type> list partition
post a pic

type> list volume
post a pic

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Hi community.After making a mess of a previous factory reset atempt and wiping the the HP recovery drive and tools drive I have obtained a recovery stick from HP (F9A59AV#UUF) and I am teriffied of messing everything up again so I am asking for help before going any further.I have inserted the drive and it opens in Windows file explorer and ran 8.1 setup, checked for updates but could only get as far as"windows has failed to determine supported install choices" setup failed.What do I do next please?

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What's the difference between a Factory Reset and system recovery discs? I came across my computers discs and got me thinking "What's the point of the disks if a factory reset option exists?"

Answer:Factory reset vs. recovery disc

If you mean a factory reset by formatting from the recovery partition... They're the same thing. If your recovery partition were to get deleted or corrpted, you would still have the discs to use.

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I did a Fsctory Reset on what was Vista Home Premium (sp) 2 and would like to know if there is any way possible to retrieve images or docs. Also the spacks are not supported anymore so almost anything requires sp1. I do not have disc for Vista and am now SO SORRY I DID THAT. I tried a tool online and it displayed all my images and files but wanted  money , of course. But I can not afford any of that right now.  Any suggestions at all????  I appreciate any help. Thanks!!!

Answer:Factory Reset ; System Recovery

On the Downloads tab above, find Recuva and try to use that to recover your files.

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Hi. Booted tx1217cl with recovery disc (F11 not working for some reason).  Under "Advanced options" two of the choices are: -System Recovery (Recover your computer to its original factory condition)     and-Factory  Reset (Recover your system to its original factory condition) Does anyone know what the difference is between those two options?    I am looking to do a destructive recovery and don't know which one of those options would do that, if either. Thanks 


View Solution.

Answer:System Recovery vs Factory Reset?

System Recovery will format only C drive, whereas factory reset will format the whole disk. 

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My system files or something had been deleted and i dont know how.This happened when i installed an anti malware application and i think this deleted the system files. When i try the recovery option to factory reset it says -windows cannot restart the computer into the windows recovery environment to complete the recovery operation.I also tried to do this by pressing f11 in the startup but the factory reset option is disabled and i am not able to click it.Please tell me how do i factory reset my computer.P.s -I dont have the recovery disk and my windows 7 -64 bit is dual booted with kali linux 2 Any Help will be appreciated..Thanks in advanceAnchit

Answer:recovery to factory reset not working :(

Malware can do terrible things to the PC.  I suspect either the malware or dual booting has disabled the Recovery access.  Assuming the Recovery Partition is still there on the hard drive, it might be possible to get Recovery Manager to run and then you can make the Recovery Disk Set.  Typical view of the Recovery Partition shows as a "lock", so the need to release that is imperative.   I have not tried, but perhaps the Linux you are running on the dual boot option can look inside the partition and mark that partition as active.  Then reboot using the Recovery Partition as the boot. I do know that some have had success after marking the Recovery Partition as active.

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I am trying to use the Hp recovery feature to reset my laptop back to the factory default OS windows 8, however when i try to launch into the recovery enviorment using the HP Recovery manager application i am faced with an error "Can?t open file: X:\sources\Recovery\tools\HP\Rita-tool\". i did see the article here stating to download an update to fix this issue, but it did not prevent me from getting this error. my thought is that the HP recovery applications is not truly installed on my OS, im thinking this because it does not show up in the programs and features section in the control pannel, however the files are still intact for it from when i transitioned to windows 10. is it possible to re-install this application properly? i still have the recovery partition on my hard drive i just need a way to load it.

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I purchased this HP Pavilion Laptop over a year agoand was blessed with a free upgrade from Windows 8.1 to Windows 10.Like always, I took the necessary precaution of creating the 6 DVD's to use in case of needing to take the laptop back to factory default.  Well, about 6 months later, I was forced to use these disks because of viruses, etc. (the last resort in my many years of computer experiences).After successfully resetting back the way it was when I bought it, I had a great surprise of finding that I ended up with the 8.1 I started with.  It would not let me enter anyactivation code, so I contacted Conn's, where I purchased it.  I was told by their "experts" that the only way to get back to normal with Windows 10 was to let them send it to their repair center, where, after about a week, put a new copy of Windows 8.1 on it, and then to grant me the free upgrade of Windows 10.All has pretty much gone OK until my warranty ran out and, now I am really frustrated to be forced to find someone who can either explain to me how I can manage to do this without having to purchase Windows 10.  I'm not sure I would know how to go about making this happen and go back to a fresh copy of Windows 10.Please contact me with any advice you may have, or suggest anyone else who may help. Thank you, JaaArr

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I have a hp dv6-1378 laptop that had a hard drive failure. I replaced it w a new hdd. When i start the install with the recovery discs it gets to about 60 % complete and stops, error code 0xe0ef000e. Any help greatly appreciated, not a whole lot of exp,thanks

Answer:factory reset off recovery discs on new hdd

So i tried the memtest86 and everything passed. I am ordering new recovery discs from HP, will post what the outcome is, thanks again all for the help and advice

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My recovery Disk finish installing  orginal Software, Then computer the restarts Comes a Hp Screen , then its say a Hp software install then a red box comes up.The F11 option doesn't work. It just goes straight to the Hp Install screen.

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I bought a used thinkpad T430, and it is all in spanish. It has a corrupt windows 7 ultimate, and I want to reset it to the original windows 7 home premium edition. Is there an f11 key or something where I can do this?

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hi, thanks to anyone who can help. i have an old acer extensa 5620z, windows 7, i'm trying to reset to factory and make sure all my files are off it before selling it. (file backups are all safely on my new laptop) i tried reinstalling windows 7 from cd and ended up with two copies of windows, one on D, one on C.  tried to delete one, wouldn't let me.  tried alt and F10.  got "bootmgr is missing" and laptop then refused to boot in any way.  reinstalled w7 again, reformatting both C and D in the process.  laptop now working and my files appear to be deleted. however: 1.  The D partition has no name, i gave it a letter, but it wouldn't let me use D, so i chose B.  is still 51 GB, so don't think part of it has somehow stayed hidden, and is called D? 2.  This partition, now B, looks empty, yet on Disk Management it says it's the system partition. But in windows exlorer, if i go to Computer, the C partition has the windows symbol and also has the boot,page file, crash dump. after this new install, i then tried the alt and F10 again, to see if it would work now, but it says [ /NOEXECUTE=OPTIN  the pq partition is still there, and i've never knowingly meddled with that, so not sure why the reset stuff won't come up. at least windows appears to be workin fine, but how can i get the partitions back to normal?  thank you

Answer:acer extensa 5620z system partition/ factory reset

alt+F10 will never work after a re-install from a windows 7 installation disk, since the recovery partition needs to be registered. if you want to completly erase your data a simply format is not enought. i suggest you to boot from windows installation CD and at language selection press shift+F10 then at command prompt (this will erase completly everything on your HDD): typediskpartthen on diskpart typelist disktake note of the correct disk ID to erasetypeselect disk x(x is the ID of your HDD to erase)typeclean all it will take some hours, then continue with windows 7 installation  

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I created a Factory Recovery Media on a Flash Drive from Dell  Backup & Recovery Panel.
Do I still need to keep the Factory Recovery Partition (6GB) on my C:\ Drive? 
Or can I delete this partition and still be able to restore my Software back to it's factory image using the bootable Recovery media Flash Drive?


Answer:Do I need my Recovery Partition having a Factory Recovery Media.

Thank You for writing to us!
We would not recommend you to delete the factory image on the system,also please check the factory image that you have backed up.

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Hey guys. I have an Acer Aspire 5532 series and I want to factory reset it. I've followed all the guidelines I could but I just can't factory reset this thing. Apparently whoever had this computer before managed to damage the partition drive where the recovery software is usually located. Also, the BIOS menu is password protected so I can't do the other methods that I've found.

Besides buying a recovery disc, it seems like my only option is to try and recover the Recovery disc partition. What I've noticed is that the main C: drive takes up 70 GB while the D: drive takes up around 4 GB, meaning there's something there but for some reason the computer can't access it.

Is there a program out there that could fix this for me, and if so, is there anyone here that can help me utilize that program to fix my problem?

Answer:What do I do if the recovery partition is gone/corrupted?

Due to Forum rules, we cannot assist you in Bios Password circumvention.
If the Recovery Partition is corrupted or formatted, there is nothing you can do for that either.
If you contact Acer, Acer Store | Buy Laptops, Ultrabooks, Tablets, Monitors & more you may be able to get a Recovery CD from them for a nominal fee. if you can prove you are the owner, and they also may help you with the Bios Password.
As for what is on the C: drive, It probably is the Hidden System Volume Information folder. This is the System Restore folder. You can limit the size of System Restore to save space.
To find out what is taking up the space, use Space Sniffer.

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One of my clients is using an HP laptop which is running windows xp sp2. She was not using any antivirus software on her system for more than a month. So obviously it was full of viruses trojans and more at the end of it. The system is totally corrupted. I managed to get it working to a certain extent but then it keeps giving problems now. I tried installing XP sp 3 but that would not install either. So I tried to do a recovery using the recovery partition but when I boot through that it gives a blue screen. So i'm guessing the recovery partition is corrupt too. Neither had she backed up her recovery partition on cds or dvds. So I was wondering if it is a safe bet to delete that recovery partition. Cz I cannot format the system because of this recovery partition. It forces me to sue the recovery partition. But I'm worried that I will lose the licence details of that system. Is there any way out of this? Please urgent help required. Thanks

Answer:Recovery partition corrupted

I assume by your writing this that you have either; 1) No boot CD/DVD or 2) Already tried the restore function on the boot CD/DVD. If you can, Download Spybot Search and Destroy, it is free and fairly effective. If that does not fix the problem, try googling processes that show up in (ctrl + alt + del), while tedious, this may fix your problem long enough for you to install some kind of antivirus. You could also do a safemode boot, this should be a startup option under "boot options", as I said, this should be in the startup and acessed by one of the function keys (F1, F2, ect...). If that fails, you could try a bootdisk from, I've never used the XP boot file, but the win95 one brings up a DOS command line, use (DIR) for a directory scan, It will show you a list of the files on the floppy/CD. If the files go off the screen, use (DIR /P) to cut it into screen sized peices. On the floppy/CD there should be a file called "fdisk", it is a formatting tool. To open it, simply type "fdisk", from there it will show you a list of current partitions and give you the option to erase/partition your hard disk. If you have the system disk, and all above has failed, it's time to wipe your disk. You should backup your important files and NO OTHERS, reinstall all of your programs, but be selective, some could be virus/spyware bearing. Use fdisk to wipe the primary partition, that's where the OS "lives". Reinstall using th... Read more

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In Windows 8 I cannot do either a system refresh or a system reset. In both cases it tell me that files are missing.
I also get errors while trying to restore the system in the advanced start menu and get an error code 80070490.
Can I get fresh OS media from Dell that will allow a full restore?

Answer:Corrupted recovery partition?

The system is only 2 months old so I don't know why files may be missing that prevent a restore or refresh.

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So here's the problem.. I installed windows 10 by changing GPT TO MBR in other to install it. Seems it deleted the hp firmware on the hard disk. However, videos weren't playing it was mostly lagging well so I wanted to factory reset. Realized the recovery partition had been deleted due to the gpt change. I found a software and some how used it to recover it on my laptop. The problem is even tho I've recovered it, I'm still not able to boot into recovery(f11). I want to do a factory reset to take it back to the state it wasPs- I can't order for the USB from hp. I'm in Africa

Answer:corrupted recovery partition

Hi,No other way than to order recovery media from HP if you want to factory reset OS.Your laptop came with Windows 8.1 Bing 64bit from factory.Specs: things to clarify:1. Did you create Recovery media yourself after first setup of this laptop?2. Did you upgrade install from Windows 8.1 Bing to Windows 10 Home first, and get Windows 10 activated successfully?Upgrade install will automatically render HP recovery partition inoperable. So you'll not be able to use HP recovery partition to reset after upgrade.3. ".... I installed windows 10 by changing GPT TO MBR in other to install it" -->Do you mean that you Clean installed Windows 10?Was this done after upgrade activation in the first place?4. "..Seems it deleted the hp firmware on the hard disk." -->Which firmware? Are you referring to recovery partition in hard drive?If so, it has become inoperable and corrupted after upgrade to Windows 10.5. "..I found a software and some how used it to recover it on my laptop." -->Which software? Did you mean this software restored recovery partition back?Only thing I know which can do that is Recovery USB/discs.If you've done upgrade install to Windows 10 and successful activation thereon in the first place, you can do a clean install of Windows 10 Home 64 bit in your laptop, using Windows media creation tool. But you cannot restore recovery partition anymore. Read more

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I have a samsung laptop installed with windows home 7 basic, when I installed Ubuntu it damaged the MBR and I cant access my Samsung recovery Solution. I uninstalled Ubuntu. I have accessed the samsung recovery solution by making it as a ntfs partition ( using "set id=27 override" command) and performed a factory rest. But now my windows 7 is very slow and sometimes it freezes. I think the files in my recovery is corrupted. In Order to check this I installed Windows 8 release preview and it works fine. Any help to fix my laptop as I don't have licence, the only way is recovery solution and its corrupted.

Answer:Recovery partition corrupted

Hello and welcome Sam mate if you don't want the bloatware just do this Clean Reinstall - Factory OEM Windows 7

After you have done a wipe on the drive or clean all does really matter

There is always this too either way you will have a clean bloat free OS all you need is that code from the sticker. USB Windows 7 Installation Key Drive - Create

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Dear all,

I have a PQSERVICE (Acer eRecovery partition) is corrupted and I decided to return to Windows 7 (factory defalts) and set up a dual boot because a lot of drivers (expasialy printer drivers) is not supported in Windows 8 because it is a beta version and the retail haven't released yet. How to repair it?

Answer:Recovery partition corrupted

We always assume you have made your Recovery Disks using the OEM manufacturer's Recovery Media Creator app the first day you had your new PC.
& made the Startup Repair CD.
startup repair disc-create

Did you make the OEM manufacturer's Recovery Disks?

You can Order Acer recovery disks from here:

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Please help!!  I purchased a used HP Probook 6470b for my daughter, we received it and instead of Windows 7 on it, it's running Ubuntu.  I have Windows 7 on a flash and CD, but it won't boot from the USB nor CD and when I press the ESC button during boot up, F11 is not an option to factory restore.  The seller is not responding to my emails (probably because of the long weekend).  How can I fix this??  Any help you can provide would be greatly appreciated!

Answer:Factory Reset probook with Ubuntu on HP Recovery Man...

Buffy27 wrote:Please help!!  I purchased a used HP Probook 6470b for my daughter, we received it and instead of Windows 7 on it, it's running Ubuntu.  I have Windows 7 on a flash and CD, but it won't boot from the USB nor CD and when I press the ESC button during boot up, F11 is not an option to factory restore.  The seller is not responding to my emails (probably because of the long weekend).  How can I fix this??  Any help you can provide would be greatly appreciated!Hi @Buffy27 Welcome to the HP Support forum. Thank you for posting. Since the PC arrived with Ubuntu, you will need to install Windows on your own. Boot the BIOS (F9) and * Ensure Secure Boot is disabled.* Ensure Legacy mode is enabled* Save the UEFI/BIOS changes.Details>>>>  Once ready, please, shutdown the computer using the power button.Insert the Windows 7 USB thumdrive prepared previouslyPower on the PC.As soon as you press the power-on button, begin hitting the Esc button (like tap-tap-tap).This should open a HP Startup Menu which may look similar to this one Choose F9 to open Boot options. Select the thumb drive as boot option. Follow the on-screen instructions to install Windows. If you have performed the above including F9 and if the PC does not boot, this means that your Windows installation media (DVD or USB drive) is not w... Read more

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Can anyone help with a password recovery option for the erecovery factory restore if the password has been forgotten. Ive got an acer aspire running vista basic thanks.

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I have a Fujitsu Siemens notebook with Windows XP Home Edition, and I was wondering if anyone of you could tell me how I should do a system reset to the factory settings.
I don't have any recovery CD's or so, but I did save everything important on the notebook, so I wouldn't mind if I'd 'lose' everything on it.

My parents also want to perform a system reset on their notebook (they also don't have any recovery CD's, but saved all the important files). They have a Toshiba with Windows Vista.

Thanks in advance (and sorry if my English is bad).

Answer:System Reset/Recovery to factory settings

If you tell us the models of these systems, then someone can look up how they are set up.

If CDs are needed to restore/recover...well, I don't think there's any advice that would be useful other than to try to obtain said CDs (or buy a version of XP).

There is no set policy that I can see that determines how these systems are set up. Some have recovery CDs alone..some need recovery CDs and a restore/recovery partition...some employ just a recovery partition. With some vendors, it varies by model.


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I'm stuck at 99% since 10pm sunday night it's now Tuesday and it's still at 99% first it said one minute to go then when i look it went back up to 5 minutes then i notice that every few hours one more minutes go on it so it's been like 3 days at 99% and still counting don't want to reboot are anything so im hanging in there and see

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Hello all, I have a W520 I got in February. I've been playing with a lot and am liking it.However, being that a few drivers started going wonky (no biggie, just won't read Canon Camera - whilst other computers read it fine and prove that it isn't the Camera), and that I wanted to remove some clutter in preparation of installing CS6, I wish to do a restoration to Factory Settings. However, I have accidentally deleted the Q Recovery partition - completely dumb accidental move if I might add. Half awake, I clicked on "recover partition". Nonetheless, I have indeed made a recovery USB. First thing I did when I got this W520! So I should be good right? However, using the Thinkvantage button on startup and following the instructions for Factory restore.. (or whatever it's called, I just turned it off and am using my desktop), it says it can't find the files!!?  I need help, pleaseWhat do I do?

Answer:Need to reset to Factory Settings, but won't read from USB recovery?

Did you make the bootable AND the recovery disks?

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Is it possible to reset a T60 to out of box spec without a recovery disc? My niece let her boyfriend do something and it is gone.Any help is appreciated. 

Answer:Can a T60 be reset to factory spec without recovery discs?

Welcome to the forum!
It depends on whether the recovery partition on the hard drive is still intact.
Pressing F11 on boot should trigger the Rescue and Recovery process, which - if succesfull - will also delete ALL the data from your hard drive.
Good luck.

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How to do factory reset without recovery disk and accidentally recovery drive also deleted .. My window is 8.1 single language and pre installed window

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Can anyone help with a password recovery option for the erecovery factory restore if the password has been forgotten. Ive got an acer aspire running vista basic thanks.

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Recently, Windows 10 auto-installed on my laptop, failed, and then attempted to rollback to 8.1 but failed this also, leaving me with Windows error 0xc0000225.  'Recovery, your pc needs to be repaired, you'll need recovery tools on installation media' etc. I've contacted HP for a recovery media disc and they are trying very hard to direct me to a factory reset. Can anyone advise whether there is a difference between recovering via media disc or via factory reset? Thanks!

Answer:Difference between factory reset and recovery media?

Both accomplish the same thing.

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Apologies if I've posted incorrectly.

1.Acer Aspire 5552 - attempted to use Acer erecovery Management to reinstall windows 7 due to corrupted files (Windows update wasn't working).

2.I chose option to have erecovery back-up my data to a separate partition before reinstalling OS; this didn't appear to work,
a. erecovery showed 'Restoring System 100%', 'Updating System 99%'
b. the programme seemed to get stuck on 'Updating System 99%'

3. I let the programme run for 3 hours then hard-powered the computer down, after powering up, computer reverted to erecovery Management programme where I commenced the procedure from the beginning, I left the computer running overnight - 9 hours later I was presented with the same problem as detailed in point 2a,b.

4. I also used the rescue disks that I created when buying the laptop - these didn't work either.

5. Not sure what to do I powered the computer down & powered back up - the computer attempted to 'resart services' but windows wouldn't fully load.

6. I pannicked & then did a factory reset; this worked, however I've lost about 40gb of files.

7. I pulled the hard-drive from the laptop immediately & haven't used it.

*What are my best options for attempting to recover my files (if any), I've downloaded Testdisk/photorec but have not had much success (I'm a novice with Testdisk/photorec).

*Any help would be greatly appreciated - I realise I should have done a separate back-up, but I trusted the acer erecovery... Read more

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I've been trying to factory reset my laptop with both the Acer Recovery Management and a Factory Default Backup USB but every time I use either one a blue screen pops up saying my PC needs to be repaired and with the error NETIO.SYS 0xc00000098. Is there anything I can do to fix this? or do I need to send it to a repair place? 

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Hi! I've got a ThinkPad Edge E130. I've created a Recovery disk on my usb stick a long time ago. Today, I decided to factory reset my notebook so I booted my USB and after I pressed OK (confirmed that it will wipe out all my datas in my hdd) it said theres an error in recovery. What should i do now? I can't create another recovery disk since they only allow you to create 1. thanks!

Answer:Error during factory reset using recovery disk

Hi, syl801
If available on your machine, I would recommend trying to restore from the recovery partition. To accomplish this, turn on your machine and immediately begin tapping the Enter key repeatedly. Eventually. a menu should pop up, and one of the options should be to recover your system. Press the associated key next to this option and follow the prompts. The recovery should start shortly thereafter. This will return your computer to its factory state, so all programs and files added by you will be deleted, so it is advisable to back up all data you wish to save.
Hope it helps,

______________________________________________________________________________________________________________Did someone help you today? Press the star on the left to thank them with a Kudo!If you find a post helpful and it answers your question, please mark it as an "Accepted Solution!" This will help the rest of the community with similar issues identify the verified solution and benefit from it.

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Long story short windows 7 would no longer boot it woul run the startup recovery but fail with error and never fix the problem.  Had to use system recovery partition to do a factory reinstall of windows 7 the "restore to out of the box state" option. But the system recovery hangs at 99% complete for hours.  I have tried the system recovery to out of the box state 3 times and it always hangs at 99% saying 1 minute remaining. After a manual forced shutdown the pc boots with missing bootmgr. I have also tried running bootrec /fixboot from windows 7 recovery cdrom.Aslo tried running system startup recovery from the recovery cdrom and have a black window popup with the following errors:D:\windows\bfsvc.exeBFSCC: BfspCopyFile (D:\Windows\boot\PCAT\pt-BR\bootmgr.exe.mui, \\?\GLOBALROOT\Device\HarddiskVolume1\Boot\pt-BR\bootmgr.exe.mui) failed! (Attempt 1 of 60) Last Error = 0x45d BFSCC: BfspCopyFile (D:\Windows\boot\PCAT\pt-BR\bootmgr.exe.mui, \\?\GLOBALROOT\Device\HarddiskVolume1\Boot\pt-BR\bootmgr.exe.mui) failed! (Attempt 2 of 60) Last Error = 0x45d Any Ideas?  

Answer:System Recovery / factory reset - hangs at 99%

Did you ever get an answer. Same problem here. Been at 99% for an hour now.

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My computer stopped working and so I tried a factory reset that should make my computer like it was when I first had it. I stuck disk 1 and it worked. I then stuck disk 2 and halfway throgh it gave me an error that said something like if it happens again to contact HP.

What can I do to fix this? I then installed Linux and it worked but I want my Vista back. Thank you all so much for the help

Answer:Error when factory reset using (recovery disks)

Hello Nutronium, welcome to Vista Forums!

If the factory installed recovery partition is still intact, have a look at the instructions below; I hope it helps, please remember to post back with the outcome.

HP Recovery Center

Be advised that this will take the machine back to the point when you first took it of the box.
The "HP Recovery Center" will give you the option to send to backup anything you
don't want to lose, so have backup media available to use if you choose this option.

With the machine off press the power button, as soon as you do that start tapping the F11 key.
It may take several attempts to do this, if the first attempt fails, try again.
That should take you to the HP Recovery Center. When there just follow the prompts.
It is pretty much self explanatory. From the time you boot into F11 (not counting
any backups you choose to make) you should be back on a working desktop in about
30 minutes. After it restarts just follow the prompts again to finish the process.

If your first option is system restore select no, which should take you to system recovery.
You want to try system recovery not system restore, unless you have good restore points!

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Warranty expired 02-03-16. Last week when I turned it on it went straight to recovery. Fails at safe mode, startup repair, reset keep my files, reset lose my files. Changed BIOS to boot from Hiren's USB, but on boot leads down rabbit home of DOS directories. IS there any fix or do I purchase recovery media to wipe it and start over? What a LEMON!

Answer:HP15 stuck in Win 10 Recovery - Can't EVEN Factory reset!

Have you tested the hard drive? Have you tried F10 at start up to attempt a System Recovery? See the section-Recovery when Windows 10 does not start correctly:

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I am having trouble resetting te laptop to it's factory settings the USB stick where the reset files stored does not work keeps going back to hard drive boot. any help please

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Hi, I got some errors in my registry, and I suspected a malware (even though antivirus scans didn't detect any), so I decided to use factory reset (I've already used it before.) However, it failed, and when I checked, the recovery drive has been emptied. Is there a way for me to recover the recovery drive? If not, is there a way for me to reformat my laptop without reinstalling the OS? I don't have the serial number for the Windows 7 that came with my laptop, so I don't know how I would reinstall it if ever I format my laptop. System Restore fails as well, by the way.Thank you in advance.

Answer:Recovery Partition Corrupted and Now Disabled

Kuroneko07 Hello;Allow me to welcome you to the HP forums!I wish I had good news for you -- but I don't ... The ONLY way to restore a working Recovery partition is to do a full factory restore using something known as HP Recovery Media -- and this erases the entire drive, recreating the original partitions from scratch. The product key is printed on a sticker on the laptop. Also, unfortunately, HP has stopped carrying Recovery Media for the older Win7 PCs.  Since HP no longer provides Recovery Media for your model, a couple of other sites you should check are: and Luck

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Problem started with Win 7 failing to boot.  Nothing worked to resolve that so ended up doing a full backup and then tried to do a factory reset from the Recovery Partition.  That failed!   So had to resort to Recovery Media.  This has been going on for almost 36 hours now and still isn't finished.  Is that normal?  My instinct says it's not but I thought I'd ask anyway!

Answer:How long does it take to do a factory reset from Recovery Media E430

Another 12 hours have passed and this is still going on!  Surely this can't be normal.

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Hello! I'm trying to factory reset my brother in law's Acer Aspire V3-471-6867, but when I press Alt+F10 at boot time the Recovery tool does not start.On Windows there is no Acer Recovery Management installed. When I go to Computer Management -> Disk Management I see the next 4 partitions:Recovery                               400 MB             NTFSESP                                       300 MB             FAT32Acer (C: )                              682.83 GB        NTFSNo named EFI Partition          15 GB Using a third party partitioning tool I managed to mount the Recovery, ESP and EFI partitions and they look OK, they contain the information for booting and resetting the system. I booted from GParted Live CD and made those partitions bootable (one at the time) and... Read more

Answer:Factory Reset Aspire V3-471-6867, no Recovery Mana...

have you tried to create a recovery media? by the way the Acer recovery parition, normally is the 15GB hidden partition; please notice that your system is under UEFI settings and you can't just mark a partition as bootable to let it boot, it will override by windows boot manager. 

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Hi, I have just bought a one year old T440s with Windows 7 Pro. I have made the Recovery back to factory settings, updated Windows and all other drivers included BIOS. I have tried to upgrade to Windows 10, but did it before I read all the info about what to do BEFORE uograding. The upgrade went wrong, and that why i did the Recovey to factory settings. How "deep" (what happens) when we use the back to factory settings feature? Does et format C: drive or will the drive just be overwritten? Now I have these problems: Can not restart - it hangs showing the desktop without icons. I have th kill it on the on/off. START is okay.If I restart Windows just after START, it is okay. But when I work a litte bit (2-5 min. surfing and so on) I can not do the restart.Sleep - it go into "snooze" (don't know the english word) and opens normally and the red ligt in the logo blinks normal. But after som hours, it goes to sleep and have saved everything and the red lignt are not blinking.How can I make repair Windows 7 Pro? 

Answer:T440s wil not work after reset to factory settings (recovery)

You mean you made a recovery USB, right?Can you try redoing the recovery a second time?

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I have an R50p Thinkpad, XP Professional that I've been trying to reset to the factory state, with no success so far.I've booted into Rescue and Recovery 3 with the Access button, also booted using the Rescue and Recovery CD that I'd created a couple years ago, but the result is the same:After choosing the option to reformat and reset to the factory state, and then the option to not save any files, the program says it then needs to reboot, after which the computer boots to the usual XP desktop, with all the programs and files that I'd added over the years still there and functioning.  I uninstalled all anti-virus, Internet security type software, but didn't make a difference.  I'm thinking maybe the Rescue and Recovery partition is corrupt?  Does anyone have any idea how else to revert this hard drive to the original factory state?Thanks,

Answer:ThinkPad R50p Factory Reset with Rescue and Recovery

Welcome to the forum!It sounds like there's something wrong with your recovery partition.You'll probably need a set of recovery disks to get the machine back to factory state.Good luck.

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Hi All, I am facing an issue with my T420 thinkpad. I need to reset it to Factory Settings, however I do not have recovery CD/DVD or Backup. Please guide me as to how I can do it.

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Dear All

I tried to make a factory reset on an Acer Aspire X3400. It all seemed to go ok but after restarting the PC windows didnt start. All I got was a black screen with nothing more.
After doing some readings i rebooted on safe mode, and although it didnt start, i got an error message. I follow the instructions i found online on a similar problem and using C:\windows\system32\oobe and it worked, windows loaded. After that i proceed to update SP1, but this failed and this time windows got stuck not at a black screen but a a blue one with the nice windows logo on it. After waiting all night i did a factory reset again and now... i can start up the computer on safe mode but i cannot manage to do it in normal mode. it always stop at a blue screen with the logo.
Is there anything i can do? at this point, i am ready to go and get a new pc,if system recovery fails i really dont know what else to do

Many thanks in adcance for any help/advise


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Hopefully this is the right place for my problem, if not please accept my apologies.

I have a device that uses the WIMBoot method -
the device has four partitions, a 300MB System partition, 128MB MSR partions, OS Partition and a Recovery Partition.

I have created a DOS command batch program that runs from a WinPE USB, that takes an image of the device and saves it to the USB (no problems with that)

When I then use the Recovery option of my DOS command batch program it does the following;

REM --- Constants used to calculate free space ---
REM Overhead Ratio: assume 6 MB overhead per 1000 MB size
set /a NTFS_OVERHEAD_RATIO=500/497
REM Per-Partition Overhead: 5 MB per partition

REM Megabytes-to-Millions Ratio:
REM This ratio converts values from megabytes to millions of bytes, approximately.
set /a mega_million_ratio=205/215

REM --------- Constants -------------

REM Drive letter of the Windows partition.
set user_volume=C:

REM Drive letter that contains \Images\install.wim. Example: E:
set wimfile_path=%directory%

REM Drive letter that contains \Images\winre.wim. Example: E:
set winre_wim_path=%directory%

for %%A in (%wimfile_path%\install.wim) do (
set install_wim_file_bytes=%%~zA
echo install.wim is [%install_wim_file_bytes%] bytes.
set /a install_wim_file_MB=%install_wim_file_bytes:~0,-6%+0
set /a install_wim_file_MB=%install_wim_file_MB%*205/215

for %%A in (%winr... Read more

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I recently purchased an Asus X751M laptop on eBay. When I got it turned on, it was having some startup issues. So, I went in and did the full factory reset. I have heard that this is only supposed to take 2 hrs at most...well I am 2 hours in and am only at 31%. Anyone ever heard of it taking 6-8 hours?

Also, what happens if you do a hard shut down while a factory reset is happening?


Answer:Estimated Time of Recovery for Factory reset in Windows 8.

DO NOT shut it down, you may end up with nothing bootable and the factory reset not useable.

Let it finish. There have been posts of people taking 6-8 hours.

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Hi, I  have recently resetted my pc but when I have turned on it I have realized that all the programs offered by Hp, like hp support assistant or hp recovery manager, were gone.I decided to make a factory data reset but, whitout Hp recovery manager, I don't know how i can do it.Anyone can help me?

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Hello everyone, My laptop canīt boot and i need to restore Windows 10 to factory with Windows Recovery. It fails: C:\$SysReset\Logs\SetupAct_offline.log -> 2016-01-05 11:00:19, Error SPGetExistentImageOsMainLanguage: Failed to start DISM session for C:\: 0x8000000a[gle=0x0000007a]2016-01-05 11:00:19, Error Failed to get main language of C:\. Error: 0x8000000A2016-01-05 11:00:19, Error SP CSetupPlatform::CreateNewSystem: Failed to create ImageInfoSet (0x8000000a)2016-01-05 11:00:19, Info ResetEngMigDoFactoryResetViaReconstruction Calling CreateNewSystem (C:\) failed with hr = 0x8000000A2016-01-05 11:00:19, Info ResetEngMigDoFactoryResetViaReconstruction ResetEngMigStageBasicResetFromWimFile completed with hr = 0x8000000A2016-01-05 11:00:19, Error PRjvMigDoFactoryResetViaReconstruction did not succeed hr = 0X8000000A  Thanks in advance!  

Answer:Acer E5-573G Windows 10 Recovery -> factory reset ...

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I'm currently trying to figure out which type of recovery method (re-install, system recovery, or factory reset) I want to do to my computer. It's an OEM from HP with Windows 7 Home Premium on it. I've been reading around about the different types of recoveries and honestly, the computer jargon has my brain in a knot.

So I have a couple of quick questions regarding how the whole recovery process works.

1) What exactly is a recovery partition? Do all operating systems have this function?
2) Which recovery methods "destroy" the recovery partition, and what happens when it is destroyed?
3) Which recovery methods require that I back up my drivers to an external source?
4) To remove a nasty virus, i.e. Google redirect virus, which method would you recommend?
5) What is the difference between factory reset and system recovery?
6) What is the best method to re-install Windows without a disc that is straight-forward (so someone without a good computer background can understand and perform without any problems)?

I hope someone can answer some/all of these questions. Thanks!!!

Answer:Quick Questions About Factory Reset, Recovery Partitions, etc.

You can either run Factory Recovery: Dell Restoring Your Computer?s Software to the Factory Settings

Or you can do a superior Clean Reinstall - Factory OEM Windows 7. Read the special note to Dell owners.

Either is enough to overwrite infection.

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I am using inspiron 3542 with win 8.1, i want my laptop to reset to factory image. i do not have the backup dvd. my disk management tool is showing 4 hidden partitions, someone asked me to utilize them to restore window. I don't know the process.
kindly help....

Answer:Windows 8.1 restore / factory reset / backup /recovery

Follow the instructions here to make a Bootable USB and Restore from it:
Also check the Edition here and download a .iso (just in case):

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Hello, i watch/read thousand video"s/forums about how to factory reset in Toshiba Satellite L750-115. Everywhere i found only "press 0 while starting". But it didnt working for me. When i try to get help on toshiba support website i can even search my laptop.

If anyone can help me it will be very nice...

Answer:Satellite L750-115 and Factory Reset

Generally speaking you have two options:
Either you would use the HDD recovery option to recover the notebook back to factory settings, or you would use the Toshiba recovery medium (disk or USB stick) which must be created using the Toshiba recovery media creator software.

But this medium should be created as long as the notebook works properly…

Did you create such medium in the past?
If not, you could use the HDD recovery option BUT ONLY if HDD and partitions are not affected!

I assume the Windows 7 was preinstalled on your notebook.
Well, in such case power up the unit and press F8
Then you should get Advanced Boot menu… here choose: repair my computer….
Then Toshiba HDD recovery.

If this isn’t possible, the HDD recovery isn’t possible and only way to recovery the notebook is the usage of recovery disk…
As mentioned, if you don’t own the disk, you could try to order such medium here:

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Hi to all readers,

I am trying to reset my laptop to it's out of box state. Have tried the widely recognised method of powering off the unit and holding for 10secs, and then restarting whilst holding down the zero key and waiting for the unit to bleep, no bleep occurs, the only results in a page being displayed showing detail of the Celeron processor ? I have made recovery disc's.

Can anyone help / advise with either procedure?

Many Thanks for looking, I hope someone out there can HELP ?

Best Regards

Answer:Satellite L450-18D and factory reset

Recovery image installation can be done on two ways:
-HDD recovery image installation -
-installation with recovery DVDs

If possible start HDD recovery installation as described in Toshiba document. If this doesn?t work use recovery discs if you have them.

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I am having trouble resetting te laptop to it's factory settings the USB stick where the reset files stored does not work keeps going back to hard drive boot. any help please

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Can anyone help? I want to restore my Satellite A660 to factory settings. I made my own recovery discs but I?m worried that it doesn't contain windows 7. I have read different reviews.

Do I use the discs and which do I press F8 or F12?

Answer:Factory reset on Satellite A660

When you create recovery disc you will have exact the same OS version as you got with your notebook.

Start notebook and press F12. When the boot menu is shown on the screen put recovery disc into optical disc drive. Choose CD/DVD drive in the menu and press ENTER button. After doing this ODD will start to read recovery disc and what you must do is to follow menu on the screen

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I'm having a problem in regarding to my HDD RECOVERY, which is not present in any option when i try to factory reset it, no wizards or anything..

Here is some pictures of the HDD recovery and as you can see the HDD RECOVERY file is located in E (4gb).

Here is the picture of my computer management where you can found my recovery partition... uhmmm when i try the F12 thing, there was HDD recovery the other 2 options but when i click the HDD option, its not recovering.

Answer:Satellite U400 and factory reset


On this older machine there is no some kind of recovery partition. Recovery image is saved on second HDD partition in folder called ?HDDRecovery?.
Recovery image installation can be started as described on -

Please start your notebook using F8. S ?Repair Your Computer? option available or not?

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Ive been given a laptop with no reboot disks, Windows 8.1, and I want to wipe it back to factory settings to start again but holding 0 at the start isnt working, is there any other way to wipe everything off it?

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want to completely wipe laptop to factory settings as cant access certain things due to previous owner

Answer:factory reset toshiba satellite

You or the previous owner should have made a set of recovery discs with the Toshiba Backup Media utility when the laptop was working okay (preferably when the laptop was first purchased new). There is no way to do a factory restore without that set of discs.Toshiba will supply you with a set of their own recovery discs for a small charge if you didn't bother make your own and Windows won't run properly.If you first want to try to make your own and Windows is working reasonably well, go to Start >> All Programs >> Toshiba >> Toshiba Recovery Media CreatorThat's where it is on my Toshiba laptop but mine is Windows 7 and only 3 years old.If you don't have any such utility on yours, go here and order Backup Media (recovery discs): be aware it depends how old your model is. They don't have recovery discs for models made before a certain year (2007 I think).If yours is too old, you'll have to search around for a cheap copy of XP, install it, then get the laptop drivers from Toshiba's website. They keep drivers even for very old models.

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I have a Toshiba Satellite L30-10Y, I want to reset it to factory setting but how do I do this?


Answer:Satellite L30-10Y - How to reset to factory settings?

Hi prescott91,

Do you have the Toshiba recovery disk? If yes it?s very easy: Just boot from this disk and follow the screen instructions. The recovery disk will delete the whole HDD and after this restore factory settings and create partitions again.
So if you have important data on it, make a backup of it if not already done.

But this is also described in your user manual. Have a look in it. It?s interesting documentation. ;)

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Hi all,

Ive got somebody else's Toshiba Satellite Pro L40 to try and repair, it got a virus, and the best way to fix this is to do a factory reset, so I've copied all personal files onto DVDs, and went to do a factory reset, but was told i needed the disks...

But apparently this laptop was given as a replacement by an insurance company, and no disks were provided, so how to i go about getting the disks?


Answer:How to get factory reset disks for Satellite Pro L40?


Not quite sure if you will be able to order such disk from this page:

Sometimes such disks cannot be ordered if the notebook series would be discontinued.
Anyway, check the page and try it?

Maybe it would be possible to order such disk?

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I have Satellite M305D-S4830, and try to restore the factory settings, the computer brings two DVDs, which were read well, but at the end of the second one generates the error with number 10-FC12-0241 and asked to press a button to turn off the computer. So far I have not been able to restore the system and nothing to boot the computer.

Please, help me fix the problem


Manuel Fajardo Benitez

Answer:Re: Satellite M305D-Recovery factory defaults for Vista using the recovery


Bad memory can cause Recovery problems.

Go to and download Memtest. Its a bootable Floppy disk or CD that will test the memory for errors.

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My laptop has become very slow, I reinstalled windows and installed original drivers from HP's website. But, my laptop is still very slow. So, I'm hinking about restoring my laptop to factory settings. I don't have HP Backup & Recovery manager or Recovery Partition or any disc that came with laptop. If there is any way I can restore my laptop to Factory Settings, Please inform . And If I need to download anyting please give the link with it. Thank You.

Answer:Don't have Recovery partition and Recovery Manager to Reset ...

Hi there @HPian_B,  Before I provide troubleshooting documentation, I would like to take a minute to welcome you to the HP Support Community, where you can ask questions, find solutions and get help from the community! I read that you would like to reset your HP Pavilion g6-2310ex Notebook PC to factory settings.  Please read the document called Backing Up Your Files. This will provide you with ways to back up the files you have on your Notebook. Here is a document for you to read called Creating Recovery Discs or Saving a Recovery Image to a USB Flash Drive. I pulled some information from the document for you. The first thing I would like to make you aware of is that only DVD-R, DVD-R DL, DVD+R, or DVD+R DL discs are compatible with the Recovery Media Creation program. The following disc types are not compatible with the Recovery Media Creation program:CDsDVD-RWDVD+RWDVD-RW DLDVD+RW DLYou will then also see that in the document it says: The Recovery Media Creation software program allows  only one complete set of discs to be created.The Recovery Media Creation software program  requires an uncorrupted recovery partition (Recovery Image (D) to create a set of discs. Uncorrupted means the recovery partition has  not been modified or removed.... Read more

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I bought my z5070 with HDD in it now it is so slow, so i bought SSD, i want to create a recovery partition as the one that came with the basic HDD(the one that we use to restore from using OneKey Recovery), so how can i create it?? or at leat coping it. i tries with the acronis that came with the SSD but i always fail "not supported file system" or something llike that the acronis gives me

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I want to do a full factory recovery on my SL500.  After pressing the F11 and going through all the steps, I get this message: Cannot fin the find the file C:\Preboot\Utils\Convert.cmd.  I found out the file is on the S partition of the hard drive but it doesn't give me an option the change the directory.  I have created a recovery cd already but that is after I installed some programs on the laptop already.  I really want a fresh recovery. The weird thing is after I used my recovery cd, it shows that there is 80 gig worth of data on the hard drive after I deleted everything with only a few programs installed like office...etc. Please tell me what are my options.  Thanks.

Answer:Trying to do full factory recovery from partition

Hi and welcome to the forum!

Did you make rescue media or recovery discs? let us know...

You can create recovery discs any time even after installing programs on the HDD, following link shows the correct procedure for recovering your HDD to factory settings:-

How big is your HDD? and what is 7 character product number of your SL500? It looks like 2668-KHU and can be found on the back sticker.

Keep us posted.


------------------------------------------------------------Maliha (I don't work for lenovo)ThinkPads:- T400[Win 7], T60[Win 7], IBM 240[Win XP]IdeaPad: U350Apple:- Macbook Air [Snow Leopard]Did someone help you today? Compliment them with a Kudos!Was your question answered today? Mark it as an Accepted Solution!   Lenovo Deutsche Community     Lenovo Comunidad en Espaņol Visit my YouTube Channel

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Hi,I am using T41 2373 , 1 year back I reformatted C-drive and installed the windows Xp from CD  from scratch, Now the Access IBM button does not work. I think i merged the factory partition as well . Is there still a possiblity of recovering the factory partition , where we dont need CD for fresh installation and for drivers. thanksHaydder

Either Most interesting or most hatred topic improves discussion power.

Answer:T41 Factory Partition and other Access IBM recovery

If you have a set of recovery discs, I believe it will setup your OS and recovery partition as well, but the drivers usually need to be updated anyway, especially on a unit that is several years old.  I think there is a way to keep the recovery upto date by imaging your drive, but someone else will need to advise you on that. If you want to check if your partition still exists, go to administrative tools>disc management and you should see the partition, which will be hidden from the operating system in other areas. If you have only one partition, then its been removed.

ThinkPad W-510 i7-820QM(1.73-3.06GHz) Quad Core... ThinkPad T500, T9900, 8gb SSD...FrankNpad T-60p/61p (X9000 2.8ghz) 8gb SSD ips FlexView...ThinkPad T-61p (T9300 2.5ghz) 8gb ram...Thinkpad X-61 Tablet 8gb ram.

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First of all, happy new year everybody!

Here's my problem, I definitely need help: I want to restore my Alienware R-2 to its factory setting. Here's the problem I have:

1. Alienrespawn can't find anymore my factory setting since I already have formated with the window 7 disc.
2. When I push F8 on startup, the option RESET TO FACTORY STATE is not available in repair option.
3. The Factory image is STILL on my hard drive in a separated partition. I can even explore it.

My question: How can I have access to this image and recover my computer with it. So far, alienrespawn can't find it automaticaly. On startup, I do not have the option anymore. Please help and thanks

Answer:Factory recovery partition problem

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I have a gateway netbook, and i didn't create recovery disks.
Recently, my computer was infected with a TDL3 rootkit that modified the master boot record. After which the gateway recovery management wouldnt work giving an error saying "Harddisk is not configured to factory settings, restore could not be completed" and I couldn't restore anything. But Hitman Pro removed it successfully. After that, i was able to open up the gateway recovery management and I would no longer get that error.

And today I have the TDSS virus >.<" that I can't get rid of, so I was trying to use recovery management through Start menu and it goes through and restarts the computer, but the recovery management doesn't get started at bootup. It just goes back to my windows.

So my actual question is this: Is the recovery partition corrupted now? Is there anyway I can restore my computer to factory defaults still?

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I have the same problem with my hp g71 laptop (cant read the sticker anymore). I understand you can download an iso file that has the os for windows (but you need the key to get a copy) since mine didnt come with a disk and I think my recovery partition may be I out of luck??

Answer:Windows Key-HP Laptop. Possible Corrupted Recovery Partition

What makes you think the recovery partition is corrupted?Did you try a tool such as Belarc Advisor?, run it and there will be a section in the results which lists product keys.

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Hello all, I just joined this forum after finding it in a search for an answer to my issue. I've got an Asus TF600T Windows RT 8.1 tablet that's all but bricked. I created a recovery USB and attempted to flash a new recovery partition using the instructions at this page: Antonius [Denny] Harijanto Blog: Guide to Recovery your TF600T!. I'm able to boot to a command prompt and format the partition according to the instructions but when I tried to flash the image, I got the error "Error 3; The system cannot find the path specified; The DISM log file can be found at X:\windows\logs\DISM\dism.log.
I'm leaving on a trip in a few days and really need to have a working tablet so any assistance that can be provided would be very much appreciated. Thank you.


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Hello, I Purchased a Lenovo Thinkpad Edge E540 on the 8th of August for general use (Programming, work, etc.) I encountered a few problems with it, Problem 1: I was making a game for a competition in a team however the sound was not working for the game (didnt appear in sound mixer, looked at the "allow programs to take exclusive control of this device" but it was already checked.) the sound worked for other members of the team. Whether this is due to an issue with monogame / visual studio or the laptop itself I do not know. Problem 2: All of the browsers suddenly stopped working, as in wouldnt even load at all. I tried reinstalling, multiple video tutorials however the only thing that seemed to work was changing the name of the application in the root file of the browser to something other than the default (i.e chrome.exe to chrometest.exe) This happened to IE, Firefox and Chrome, it even seemed to happen on my desktop but wasnt that big of an issue since the Thinkpad has an open browser button on the keyboard that I would like to be able to use which I am not able due to this problem. Trying to resolve the problems:In order to resolve these issues(with hindsight I would have made sure all drivers are up to date - oops) I completed many system restores up to a point that I was lost in them and was unsure where I could revert back to what the system was before I started the restores, now the system is slowed and on bootup it hangs on a black scre... Read more

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Hello, I have a ThinPad Edge 11" 2545-A34, and in order to do a full factoy reset, I've installed the software Rescue & Recovery 4.50 . The fact is that, when I launch the process, it says " The product recovery function has been removed from this sytem" . How can I do to avoid that problem? Thanks a lot in advance, Paulo. P.S.: The laptop has been given by my school and was prepared with some software, so it may have been restore once by the school before giving it to me. P.S.2 : I'm french, if you can answer me in an easy understanding english, it will be nice for me!

Answer:FACTORY RESET - " The product recovery function has been removed from this sytem"

Hi Paulo31FR and welcome to the community,
It sounds like the school used its own image to load the OS.  The only way to get the recovery function is with Lenovo's factory preload.
To get the factory load, you would have to contact support and get a set of restore discs.  That would put the machine back to factory specs. and it would make recovery work again.

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Dear Forums, Recently, I cancelled a factory reset for my Lenovo x230t Thinkpad and did not wait for the cancellation to finish. Therefore, my Windows 7 startup file has been corrupted, and I cannot get onto my computer as there is a BSOD. As there is no cd recovery disk for this Lenovo model, I was forced to buy one for this model from Lenovo Priorty Warranty Care. The x230t also has no optical drive. Therefore, my question is this: How do you transfer files from a Lenovo Recovery CD to a USB flash drive (how big?), and how do I load it onto my broken computer (I know you have to boot from USB in BIOS)? If anyone has knowledge pertaining to the x230t model specifically, that would be even better.  Thank you,J

Answer:Creating a bootable factory reset from recovery disk for x230t

Hi Lenovouser00,
Welcome to Lenovo Community!
As per the query we understood that you are facing the issue with performing Windows 7 recovery on your ThinkPad x230t.
I am sorry to inform you that there are no specific steps for each and every model on performing recovery process, because the Lenovo recovery process will be the same procedure on all the ThinkPad systems.
Please click here to visit the link where we have provided the complete instruction on using the recovery media.
Hope this helps!
Best regards,
Hemanth Kumar

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