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Dell XPS 13 9350: Touchscreen not Working on Windows 10

Question: Dell XPS 13 9350: Touchscreen not Working on Windows 10

I have just installed a clean UEFI Windows 10 on my almost brand-new XPS 13 the touchscreen does not seem to work at all.
I have gone to the support website to auto-detect and download drivers. Went through Dell's diagnostic tool for touch screen, which said it could not detect any touchscreen device. There are no unknown/driverless devices in my Device Manager.
After scouring through many forum posts, I am baffled. Any advice on this issue would be greatly appreciated!

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Preferred Solution: Dell XPS 13 9350: Touchscreen not Working on Windows 10

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Answer: Dell XPS 13 9350: Touchscreen not Working on Windows 10

This model is available both with and without touchscreen - check the specifications at support.dell.com to verify your unit does have the touch option.
If it does, and you don't see it upon clean install of WIndows 10, call Dell - the touchscreen is faulty.

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Kind of an info post & a question.
My new Dell XPS 13 9350 touchscreen started to intermittently fail & within a day or 2 it completely gave up. I also noticed that there was no touchscreen device in Device Manager (under HID section) nor any mystery USB devices there (an Internet search reckoned it could be a power problem). I did notice though that under USB Devices section there was a mystery device that said "Unknown USB Device (Device Descriptor Request Failed).
Called Dell Support who informed me that since it was purchased from a UK retailer I wasn't eligible for Dell support! So I called PC World...
They took me through a step which I'd already tried (uninstall & reinstall mystery USB devcie) but this time it worked - touchscreen appeared in HID section & mystery USB device vanished. Hung up the phone, moved laptop then the touchscreen failed again. This time, on loading Device Manager, it was unusable. Device Manager kept refreshing over & over again, but I did have time to see that again touchscreen had vanished from HID & the mystery USB (with same message) appeared in USB Devices. This time though the USB device would vanish & then the screen refresh.  
A bit more Google searching revealed that a touchscreen is effectively a mini USB device & I wondered if the issue I was having was due to an intermittent connection. It would explain the constant refreshing of Device Manager since it was like something being conne... Read more

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I own the Dell XPS 13 9350/2016 model with the iris 540 graphics card, I purchased this laptop in march of this year (2017). So I've only had this thing for about 3 1/2 months now, just short of the 4 month difference between then and now and I've had my ups and downs with this machine already, only until just yesterday did I decide on a clean-install of windows 10 home (I had previously been using the laptop and its OS as it came directly from dell with all of the dell apps/programs/services it came installed with). its working much better now!

my laptops specs:
Dell XPS 13 9350/2016
/Iris 540 Graphics
/i7-6560U
/512GB NVMe SSD(m.2) Toshiba THNSN5512GPUK
/16GB Ram
/QHD+ Touchscreen
/Windows 10 Home (clean-install, no dell software)
/Norton 360
so I am trying to understand how the CPU % and GHz (processor power) works, and what real world usages affect these numbers and how they would apply to me and how I use this specific laptop. I honestly don't use anything too demanding, I only use this device to browse the web, surf net/read articles, YouTubevideos, photo/video storage/sharing, social media, Netflix, some small/minor demanding programs/applications - and absolutely no video-editing, gaming, or anything else processor demanding. I got this laptop from a cousin who bought it band new and ended up needing a desktop instead so sold it to me, and is only 3-almost-4 months old now.
I have had a lot of high-temp readings (compared to what I've read others expe... Read more

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I have removed the original Win10 and reinstalled from scratch Win8.1 Pro on my Dell xps 13 9350. I have downloaded all the possible drivers from the official "Dell driver download" page and run them all in the order suggested. Also the BIOS is updated. However, there are still several devices not recognized: 1. There is no Win8.1 driver for the trackpad. The one of Win10 is not compatible with Win8.1, so the trackpad is currently recognized in the device manager as PS/2-compatible. Moral: the scroll function does NOT work!! 2. Under "other devices" I get two "PCI data acquisition and signal processing controller" icons and one "unknown device" flagging "there are no compatible drivers for this device" 3. After installing the latest drivers (February updates -not sure which one in particular created the problem) I now get also under "IDE ATA/ATAPI controllers" and icon with "Standard SATA AHCI Controller" flagging "this device cannot start. (Code 10)" While I can live with 2. and 3., the issue 1. with the trackpad is VERY annoying, and it would be great if Dell would provide a driver for it (btw., this model is now more than 3 months on the market). PS: the February update seems has fixed part of the problems with the WiFi and with mouse. I could solve them temporarily in January by installing other drivers of another model (Dell xps 15 9550), in particular these two: Communications_Driver_G1... Read more

Answer:Dell xps 13 9350 downgrade windows 8.1, trackpad not working and other issues.

Hope this helps for items 1 and 2, not sure about item 3...
For item 1, have you tried using the Windows 7 touchpad driver?  Download link below.  When you run the downloaded Dell Update Package, choose Extract (not Install), and create a folder to extract the files.  Then right click Setup.exe, choose Properties, then click the Compatibility tab, and then check the Compatibility box and choose Windows 7.  This should allow the driver to install successfully.
For item 2, you'll need to install the Serial I/O driver, which isn't listed for Windows 8.1, but you can find it in the Dell Driver Pack for Windows 8.1, link below also.  You'll need something like 7zip to extract the CAB file, but you'll find the driver buried in there.  Once you have the driver pack extracted to a folder, you can go into Device Manager, then right click the PCI Data Acquisition device, then choose Update Driver. Then choose Browse, and point it to the extracted folder and make sure include subfolders is checked.  The driver should then install.
Windows 7 Touchpad driver:
http://www.dell.com/support/home/us/en/19/Drivers/DriversDetails?driverId=377D1&fileId=3518195399&osCode=W764&productCode=xps-13-9350-laptop&languageCode=en&categoryId=IN

Windows 8.1 Driver Pack:
http://www.dell.com/support/home/us/en/19/Drivers/DriversDetails?driverId=DRW70&fileId=3491046975&osCode=WB64A&productCode=xps-13-9350-laptop&languageCod... Read more

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Hi,
I have a new Dell XPS 13 9350 (only a few months old)... I noticed that the Microphone is not working in any applications I try.  I have gone through the Dell diagnostic as well as the Windows 10 diagnostics but nothing seems to fix the issue.
I am running the latest drivers (6.0.1.7737) from the Dell support web site.  
I have tried to remove the Realtek drivers and go with the native Windows 10 HD Audio Drivers.   This did appear to fix the issue, but then I updated the BIOS to 1.3.3 and now it doesn't work again.  Not sure if the BIOS update broke it or it was just a coincidence and it would have failed after a reboot anyway.  I may attempt to role back the bios and see what happens.
I don't believe it is a hardware issue as I have seen the mic working fine with the Windows 10 drivers.
Has anyone else seen this problem or have a solution?
The problem is I don't know if the MIc was working from the beginning.  The day I got the laptop I update the drivers from the website right away.  I work in IT and always like to have the latest drivers. 

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-Description of problem-I recently purchased a Dell XPS 9350 (Windows 10) laptop. Often the touchpad completely ceases to function. This happens randomly 10-60 minutes after using the machine normally. Sometimes disabling the touchpad in Device Manager and re-enabling it will fix the issue temporarily. Sometimes this is not sufficient, but a restart of the machine will fix the issue temporarily. Sometimes this is not sufficient, and 5 or 6 restarts are required to get the touchpad to function again.-Attempted resolutions-* Ensuring that all device drivers are up to date and that the latest updates from Windows Update are installed* Installing the generic Synaptics touchpad drivers instead of the Microsoft Precision ones (as suggest in various other forums describing issues with the XPS touchpad). The synaptics driver functions, but the same issue remains.* Resetting Windows - clean reset choosing to remove all programs but keep personal files.* Running the Windows Hardware Troubleshooter - this detects that there is an issue reinstalls the touchpad drivers. Sometimes this also temporarily fixes the issue (after restarting), but sometimes the troubleshooter says that it cannot fix the problem.-Further details-There are various items that show up in device manager. Under "Human Interface Devices" there is both "HID-Compliant touch pad" and "I2C HID Device".  Under "Mice and other pointing devices" there exist both "HID-compliant... Read more

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I have just bought this Dell XPS 13 9350 within the past few months. One day the touchscreen started to constantly click on the screen, sometimes without stopping. The only way I am able to get this "ghost clicking" to stop is either restarting the laptop (hoping the problem doesn't persist)or, sometimes I get lucky by just pressing the touch screen on random spots and it seems to stop the clicking. Is this a hardware problem or can I somehow fix this problem other than messing with the hardware??

Answer:Dell XPS 13 9350 Touchscreen ("ghost clicking") doesn't stop randomly clicking

Hi MOONJONAH,
Thank you for writing to Dell Community Forum.
Please try the steps mentioned in the below link:
http://dell.to/1WGg0qk
Please private message us the service tag of the system along with your email id with the results from the above steps.
(Note: please don't mention the service tag or email id on the public forum as it contains your personal information).

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Hi. I have a new Dell XPS 13 9350. When I connect external monitors via the Dell Adaptor (VGA connection), the monitors remain blank. The adaptor seems to be working, well at least the USB output is. I know that the monitors and VGA cable are working fine. I've updated the Video Drivers and the BIOS.
Any ideas?

Answer:External monitors not working when connected to Dell XPS 13 9350

This sort of sounds like my problem!
Does yours work if you completely power down the unit, then attach all cables and turn monitor on. Then turn on your laptop? This works for me but is very annoying to have to power down and up just to connect. Wonder if anyone has a solution that works for us both...

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The right and left click of my XPS 13 9350 touchpad stopped working. The taps still work however
I don't think it's a driver issue. Is there any solution for this? Thank you

Answer:Dell XPS 13 9350 Touchpad Right and Left Click not working

I have a Dell XPS 13 9350. A couple days ago, the touchpad left and right clicks stopped working. The tap for left click and double tap for right click still work so I'm still able to use the laptop. I just would rather use the the touchpad clicks. I don't think it is a driver issue bbecause the touchpad does work. Is there any solution for this?

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Dear all,
Wonder if you can help me solve a problem. I have just received an XPS13-9350 from the Outlet last week. It was certified refurbished.
I've tried to connect a VGA monitor to it via a USB-C to HDMI, then HDMI to VGA cable. The HDMI to VGA cable works perfectly on my Inspiron 15. The setup also works if I full power down the XPS13, attach USB-C to HDMI to VGA to monitor, and then boot up. The external monitor then works almost perfectly (with the exception of Netflix's video player which makes it flicker blue - Youtube and local video are completely fine).
What I cannot do is plug in this monitor whilst the XPS13 is on already - which is inconvenient as I move on and off desk a lot, and powering down the computer every time is unhelpful. Oddly, the monitor will also not be recognised if I simply Restart from Windows. I have to fully power down and plug everything in before switching the computer on again.
I have updated BIOS, video card and Thunderbolt drivers since and none of these has solved the problem. My system info is:
DELL XPS13-9350
Windows 10
Core i7-6560U, Intel Iris 540 graphics
8GB RAM, 256GB SSD.

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Two issues I have found with the XPS 13 2 in 1 laptop I recently got:
1.- The most upsetting, that after the "Urgent" BIOS update suggested by Dell, the touchscreen completely stopped working, so my 2 in 1 is now a "1 in 1".
2.- The delay in the Touchpad and mouse response (even when the setting is at the 'no delay' option) is too long, up to 2 seconds.
Specs below. PLEASE! somebody help me!

Answer:Dell XPS 13 9365 Touchscreen not working

Where did you get the info from you are showing.  Since the processor is faster than that, you may be seeing the actual speed or it may be inhibited in some way.
Any messages in the Event Viewer concerning processor being throttled?
Have you made any changes to the basic system install?
Is the touch screen device showing up in the Device Manager with the Human Interface Devices?  Are there any Unknown devices showing anywhere in Device manager?

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I'm trying to install Windows 7 on Dell XPS 9350. To be able to do that, I needed to install the usb 3.0 drivers (the laptop doesn't have any usb 2.0 ports and the usb 3.0 can't be change to usb 2.0 from the bios) into the Windows 7 installation on my usb stick.

The problem is that Windows can't identify the ssd. So I figured it was the motherboard chipset drivers that I needed to install, so that it could identify the nvme controller itself. The problem is that when I extract the driver, there are no .inf or .cab drivers. There are a lot of files without any extensions and basically the driver seems to be installable only on a functional installed operating system.

Any ideas how I could get a readable driver that I could browse to during the Windows 7 installer?

Thanks!

Answer:Windows 7 on Dell XPS 9350

I don't see anything on the Dell downloads for this model for Win 7. They have Win 10 and Win 8.1 drivers. Even if you get Win 7 installed I doubt that all the devices on the laptop are going to work.

I've seen other try to install Win 7 on a new system that is not designed for Win 7 and of the ones I've seen none have been successful and give up and keep their original OS.

Best option, if you can return the Dell, is to buy one that has Win 7 or that you can backward install Win 7 on it (and all devices work).

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I've had this computer for nearly 3 years now and it has served as a somewhat problem free laptop minus some problems with the ram and charger. This problem started after I got my laptop back from dell support after they replaced all the internal hardware, about 3 months ago.. They gave me a clean OS install, but installed windows 8 on it, because that was the original software that came with it. After arguing on the phone for about 2 hours with a stubborn technician, he finally agreed to install windows 10 for me. After going through some shady websites, he downloaded it onto a USB and everything installed. I later realised that the copy of windows was not genuine even though I had paid for everything. Pointing it out to the technician, He told me the certificate would activate later. It never happened and I ended up paying again for a product key.
A little while later, the synaptics touchpad driver kept crashing after reboots, and I realised that I would have to reboot my computer twice. This has been going on for about 3 months now. Then, two days ago, all of a sudden, my touchpad AND touchscreen stopped working. Nothing seems to fix it, even a full reboot (sometimes). Once it starts working for no apparent reason, it stops working again at random times. Times working range from 20 seconds to 5 minutes. I have the power switch set to hibernate and hibernating and waking it up seems to sometimes get the touchpad and touchscreen working, but it suddenly stops working lat... Read more

Answer:Dell XPS 12 (2013) Touchpad & Touchscreen not working

Please list exact Dell model number. Example; Dell XPS 9250.
If you don't know, type msinfo32 onto the search box, and then system model...

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Hi,
I bought Dell Inspiron 5368 Laptop yesterday. When I checked, the touchscreen is not working. Can you please help me in getting this fixed.
Thanks,
Praveen

Answer:Dell Inspiron 5368 - Touchscreen not working

If it's not working out of the box, contact Dell to return the system for replacement.  It makes no sense to spend the time troubleshooting and repairing a faulty brand new system.  Have it replaced immediately.

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HELLO 
I BOUGHT MY DELL INSPIRON 7568 LAPTOP FROM US CURRENTLY I AM IN INDIA AS I BOUGHT THIS LAPTOP FROM USA CALIFORNIA IN BEST BUY ??
? CAN I GET WARRENTY IN INDIA
I GUESS BEST BUY PROVIDE WARRENTY IN US ONLY ??
 MY TOUCHSCREEN IS NOT WORKING  DELL IN  INDIA  CUSTOMER SUPPORT IS SAYING
I NEED TO REPLACED MY CURRENT LCD SCREEN WITH NEW ONE. BECAUSE TOUCH SCREEN SENSE IS NOT WORKING IS IT POSSIBLE ? ITS ONLY ONE MONTH OLD LAPTOP


I HAVE TRYED ALL POSSIBLE WAYS BY DOWNLOADING DRIVERS AND ALL.

PLS GUIDE ME ABOUT WARRENTY AND TOUCH SCREEN PROBLEM.

Answer:DELL INSPIRON 7568 TOUCHSCREEN NOT WORKING

The following are needed before you can transfer the warranty:
1.  You must have upgraded (or upgrade now) the warranty to onsite service -- the basic 12 month return to depot warranty is not transferable internationally.
2.  The model must be sold in the market where you want to transfer the warranty.
Start by contacting Dell in India -- you will likely need to purchase a warranty upgrade first.  Then see here:
www.dell.com/.../04;l=en&s=bsd&cs=04

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Hello, 

    i have a Dell Vostro 5470. My touch screen has not been working for more than a month. It suddenly stopped working. I have tried search for fixes, but nothing has showed up. I have the update from 06/2006 for the HID-compliant touch screen and for HID-compliant vendor-defined device. 

I would appreciate it if you could help me.

Thank you

Answer:Touchscreen for Dell Vostro 5470 not working

Hi,

i have the same problem. Dell Vostro 5470 with touch screen. I thing its happened after upgrade from WIN 8 to WIN 8.1, than menu tabs in touch screen settings completelly change, some of them disappeared. Now the whole touch screen doesnt work, nothing happened. I tried to find for new driver touch display, but everything is up to date. I tried to reinstall driver, but nothing change. I hope Dell will give us update driver for this issue, like something similar happened in history with XPS touch screen drivers...

Anybody have solution and can help us?

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My dell touchscreen laptop will stop working when the battery gets low and does not come back on unless you restart the computer. This is very annoying and i am asking how to turn this feature off so that my touchscreen will not turn off and i don't have to keep restarting my computer every time this happens. I have already gone to the human interface devices and turned the power management devices off that have something to do with it but it keeps happening. Thanks for your help.

Answer:Dell Touchscreen Stops working when battery gets low and does not come back on

This might help.

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I just updated the BIOS for this laptop last night, the toushscreen stopped. working. I seem to remember that in the BIOS the toushcreen would show up under System Information. It is not showing up now. Do I also need to run the Touch Firmware Update Utility?

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The touchscreen on my Dell Inspiron 7559 stopped working

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Hi all,
I have a dell XPS2720 and so here is what happened.  
I installed PS Now app in my PC and i wanted to get my wireless controller to work so I downloaded and installed SCP driver installer. I ran it but then the computer stopped responding so I decided to do a hard reset.  I held the power button to restart then once the computer and windows started, i am unable to do anything anymore since I am stuck in the home screen.  This is the screen wherein when you press any key or click the mouse, the system prompts you to log in your password to unlock the screen.  
My mouse, keyboard and touchscreen are all not responsive.  To isolate the issue, i tried my unifying receiver on another PC and it is working.  I am thinking my drivers perhaps got messed up.
Can you help me?  What can i do given that i can't even log back in to the system.

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I am completely at a loss. I just purchased a used XPS 13 9350 and am trying to do a fresh install of Windows 10 in UEFI mode. The BIOS is causing me all sorts of problems and frustrations.  I've tried to create a bootable USB,using Rufus, and cannot get the laptop to boot off of it.  First, I can't even successfully add a boot option in UEFI mode to enable USB boot.  I have been successful in getting the laptop to boot off the drive when I create a MBR Legacy bootable USB, and set it in Legacy mode... and it will install Windows.  I want to do it in UEFI.  Can someone please provide me instructions on how to set up a bootable USB in UEFI mode (in case the Rufus method I've been trying...GPT partition for UEFI) isn't right and 2) instructions on how to set up the USB option in the BIOS that will actually work?  Research indicates that I add a new bootable option and select a file somewhere...I've tried everything with EFI extension and nothing works.  Everything I've tried results in a "bootable device not found" error and a shutdown box.  Any help would be greatly appreciated.

Answer:Dell XPS 13 9350 USB Bootable Windows 10 Drive - Please Help

Hello,

If you have found a solution, please let me know... I'm also XPS 13 (9350) new owner,  and have the same problem...
Amities from France

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I recently purchased Dell XPS 9350 which came with Windows 10 Home. I have my personal license for Win10 Pro. Can i upgrade my laptop to Pro version? Will it impact my warranty?
Thanks for your help.

Answer:Upgrade Windows 10 Home to Pro on Dell XPS 9350

The purchased Dell warranty only applies to the operating system we shipped. In the future, if hardware were to fail, we would use our diagnostics to verify fail, then replace according to the warranty. But, we willnot assist with any Windows 10 Pro operating system or software issues because we did not ship it with Windows 10 Pro.

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I have a Dell Inspiron 13 7000 series laptop.  It is 11 months old.  It has worked fine since day one until today.  Today the touchscreen quite working.  All the helpful hints from the internet do not work.  Some ask me to click on the TABLET PC icon in the Control Panel, but there isn't one.  Some tell me to turn off and back on the HID compliant Touchscreen control in the device manager, but there isn't one.  I am running Windows 10 which came installed from the Dell factory.  What else can I try (that I really can try)?

Answer:Touchscreen quit working (Dell Inspiron 13 7000 series)

The screen needs to be replaced - call Dell for a warranty replacement.

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Hello,
I have been having issues with my touchscreen. It was working just fine and then it wasn't. I have done everything I could possibly think of including
-restart the computer
- run troubleshoot on the laptop and through dell.com
- reset the computer with files
-reset the computer without files
-checked the BIOS
- reinstall/uninstall the touchscreen driver ( it does not automatically reinstall btw)
-update the driver: it was found that all drivers are up to date on my laptop

Under device manager, the HID compliant touchscreen is greyed out and there is an error code that says "
Currently, this hardware device is not connected to the computer. (Code 45)
To fix this problem, reconnect this hardware device to the computer."
I have contacted dell technical support via phone and could not help me. I am a student who goes out of the United states for school. I was told to give them a call back once I was back into the states. I explained this does not help me as I am at school for another 3 months and I need this laptop for school. But all I got was a please call back.
So now I am unsure of what to do. Has anyone had this problem and was successfully able to fix it? Also I am running windows 10, but it came with the laptop.
Please help!

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Hey, I have a Inspiron 15 3521 running windows 8.1 and touch screen just stopped working.  I tried updating drivers and downgrading drivers but no luck.  Tried Windows 10 but no change.  Tried adjusting power mgmt. settings and no change.  It seems like it is not detecting the touch screen and HID is hidden so no option it enable or disable.  Diagnostic does not see the device so does not attempt to run.There are tons of posts on this issue but I can't find any resolution.  Can anyone provide a fix?  A touch screen generally shouldn't just stop working and with all the issues I am thinking it is some sort of Dell or hardware issue?
Please help.

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The touchscreen has been working for a while now. The device manager does not show "HID-compliant touch screen." Going into "Show hidden devices" shows a faded HID-compliant touch screen hidden, with no disable function. 

Answer:Dell Inspiron 15R touchscreen not working: HID-compliant touch screen hidden

The greyed out entry represents a device not currently connected or not functioning.
Touchscreens are probably USB devices so you might check those.  My system uses a Input.inf file as the setup for the touchscreen, but I have a different system from yours.

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Since I purchased this laptop under two years ago I've had so many problems with it I've lost count.  It regularly gets bricked after Windows forced updates, most recently a few days ago.  I tried reinstalling Windows and managed it a couple of times but after a while the screen just goes black. The most recent time, the screen went black during re-installation so I now can't even finish the installation (and you can't do this in Safe Mode).  I know Windows is still trying to install as I can hear Cortana trying to set up.  But now I can't see anything in order to finish the installation so I'm stuck, unable to do anything.  I have no external monitor I can use but in any case, if this is a hardware issue, this is not a fix.
I've run diagnostics via F12 a few times and it shows no hardware issues but who knows, it could be.  Since I bought this, Dell have replaced almost all the hardware inc. motherboard and SSD. I'm not sure what else but I noticed today in BIOS in the log dated May 2016 (one of the times it was 'repaired') that it states, "...primary battery is not identifiable...". 
Before the black screen issue there were wifi problems too, none of the available network-related drivers worked.  
I am well out of my warranty now and close to buying a Mac but if anyone knows the cause of this black screen and can help, please let me know!  When this laptop works, it's ama... Read more

Answer:Dell XPS 13 9350 - booting into Windows but black screen

It could very well be that you have a "lemon". Just like with cars.
It seems that you have tried every way to fix it and cannot.
I would not put any more money into it.
Chalk it up as a lesson learned.
Your experience is precisely why I tell people with new Dells that do not work right to return it.
Do not try to fix it.
30 days for a full refund.

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Does Dell offer a factory restore option with just the Dell drivers installed and no extras? HP offers this with their factory restore option. Hoping Dell offers it as well? If not. Doing a clean install of just Windows 10 seems a bit tricky? Dell lists a ton of drivers to install.

Finally. I bought a 16GB usb flash drive and made a backup of the factory recovery partition. I suppose it is now safe to remove and give me some extra space? The laptop was ordered with a 256GB ssd. Currently have 199GB of space left.  

Answer:New Dell XPS 13 9350 Windows 10 clean install question....

Hi KORNGTL15,
You could download the factory partition online - enter the service tag - http://dell.to/1JsMeJg - and download the media. This will contain the OS and the required drivers for your machine.
Let us know if you have any other queries.

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Now that the latest anniversary update has hit from MS. Will Dell be providing updated system images for current customers? It is not feasible for what ever reason if we have to reload Windows 10 from the factory image currently installed. Then turn around and go through windows update for this all new anniversary updated version. Just purchased this laptop 2-3 months ago. 

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Tried different guides like touchpad not working suddenly in Ubuntu 14.04
$ xinput
? Virtual core pointer id=2 [master pointer (3)]
? ? Virtual core XTEST pointer id=4 [slave pointer (2)]
? ? Logitech USB Optical Mouse id=10 [slave pointer (2)]
? ? SynPS/2 Synaptics TouchPad id=12 [slave pointer (2)]
? Virtual core keyboard id=3 [master keyboard (2)]
? Virtual core XTEST keyboard id=5 [slave keyboard (3)]
? Power Button id=6 [slave keyboard (3)]
? Video Bus id=7 [slave keyboard (3)]
? Power Button id=8 [slave keyboard (3)]
? Sleep Button id=9 [slave keyboard (3)]
? AT Translated Set 2 keyboard id=11 [slave keyboard (3)]
? Dell WMI hotkeys id=13 [slave keyboard (3)]
? Integrated_Webcam_HD id=14 [slave keyboard (3)]

As you can see on xinput comes up only the touchpad but are both shown in the input devices
$ cat /proc/bus/input/devices
I: Bus=0019 Vendor=0000 Product=0005 Version=0000
N: Name="Lid Switch"
P: Phys=PNP0C0D/button/input0
S: Sysfs=/devices/LNXSYSTM:00/LNXSYBUS:00/PNP0C0D:00/input/input0
U: Uniq=
H: Handlers=event0
B: PROP=0
B: EV=21
B: SW=1

I: Bus=0019 Vendor=000... Read more

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Hi,
I have a new XPS 13 (Service tag 64K2KC2 ePSA Build 4304.07) that I have only had since the 16th of this month.
All has been fine until a couple of hours ago. A Dell message popped on the lower right hand corner to of the screen to tell me there was a Dell bios update. I selected to install the bios update and now the laptop will not boot.
I get the Dell logo and then a plain blue screen. 
Any ideas how to recover the system?

Thanks,

Richard

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Have some questions on this. I would like to do a clean install. My concern is during the install. Will I need to manually add the Intel rapid storage driver before Windows 10 will even install? The next thing is the various drivers situation. Do I need to manually download them from Dell putting in my service tag? That is a whole lot of drivers to install manually if so. Or would the Dell driver detection tool possibly work? I am trying to minimize bloatware as it is. 

Answer:Dell XPS 13 9350 Windows 10 Creators update clean install?

How many drivers are you talking about? I know that when we did a clean install on a couple of old HP desktops, it did a good job of installing the necessary drivers and it found the proper video driver for a rather old video card. We started with the Media Creation Tool for the Anniversary Update. It installed the base version and we had to run Windows Update to download and install the latest cumulative update to bring them up to snuff. The Anniversary update did update some drivers as well when I updated a couple of my systems. You did not mention what computer you have and its age. If it is fairly new, there should be no issue. You might want to wait until the new Creators Update becomes available next week and download and generate the Media Creation Tool to a USB flash drive to do your install. Of course, you might want to wait a bit to do the install to see if there are any issues with the CU first. It seems like each new major release of Windows 10 tends to destroy a few systems. Whatever you do, make sure your current system is backed up just in case.
JohnD

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I'm not sure whether this is a hardware issue, driver issue, or possibly a windows 10's bug causes conflict with 1820A
I got this laptop exaclt a month ago, it is windows 10 preinstalled
Everthing works fine, except my wifi is giving me some trouble
Whenever there comes a windows update that requires reboot, wifi got disabled as if the wireless card is not detected from PC
It would just show a red X mark on the wifi icon
and if I click on it, there's no enable / disable option; same happens in the settings, wifi submenu is nowhere to be found
Then I head into device manager, and believe it or not there is no wireless adapter at all
At first I thought the wireless card is dead, but after some long research on the web it seems more likely to be just driver-related issue. Turns out that I would have to delete the driver (unhide devices appears wireless adapter), restart the PC, and reinstall driver manually from device manager
Wifi is temporarily functional again using this workaround, but it is also getting very frustrating that I have to repeat all these steps once in a while and I can't enjoy using it like a normal laptop.
This doesn't occur on any of my previous laptop which have windows 10 too, so I'm really suspecting it must either be broadcom not providing a proper driver, or dell using faulty hardware.
If anyone here has the same issue / knows a permanent solution, pl... Read more

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Hi anyone can help me?
I lost my entire recovery drive when i use a partition tools (Paragon Partition Manager)
And unfortunately I don't ever backup my recovery drive to disc or flash disk, but I have copy a recovery partition to a external hard disk using Paragon Partition Manager. But I have try to copy to my XPS 13 Hdd but I couldn't launch the recovery from the recovery partition that i copy.
Can I get back my factory default recovery partition? so I can restore my laptop to the factory original state.
Can I download it online? or where I can buy it?

Regards
Benni Kie

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Relevance 61.5%

Hi anyone can help me?
I lost my entire recovery drive when i use a partition tools (Paragon Partition Manager)
And unfortunately I don't ever backup my recovery drive to disc or flash disk, but I have copy a recovery partition to a external hard disk using Paragon Partition Manager. But I have try to copy to my XPS 13 Hdd but I couldn't launch the recovery from the recovery partition that i copy.
Can I get back my factory default recovery partition? so I can restore my laptop to the factory original state.
Can I download it online? or where I can buy it?

Regards
Benni Kie

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A friend of mine brought his Lenovo ThinkPad Yoga 11E touch - by today because after he did a "clean install of windows 10 Pro. his touchscreen is no longer working...I've just spent the last 2 hrs. installing the "lenovo" drivers and software packages...But can't seem to located the HID touchscreen drivers or any documentation to support the touchscreen on the "Lenovo" site...I've also tried all the "lenovo" whiz bang apps the fix this issue...Does anyone have this model: Intel Celeron N2930 (2.16 GHz),8GB RAM,128GB Solid State Drive,11.6in 1366x768 Touchscreen LCD,Intel 802.11agn wireless,4c Li-Ion,Win8.1 Pro 64 - (Lenovo's description of this PC) that has been able to get the touchscreen working post windows 10 install? Or a link to the correct drivers for the touchscreen? Or could Lenovo support maybe point to these packages so I can get this thing working as marketed...

Answer:Thinkpad Yoga 11E Touchscreen LCD,Touchscreen not working!!! WIN10 Clean install

I have the same issue with my thinkpad 11e. Today I upgraded to windows 10 and the feature I like disappear. The computer don't have the touch function. I want to know if someone know if there is a fix out there? Thanks.

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First of all, sorry if this is in the wrong place, I am new to these forums.
I want to use Windows 8.1 as my main operating system on my Dell Inspiron 13 5368 laptop. Windows 8.1 installs just fine, and the drivers are all there, but I cannot get the touchscreen to work. When I go into the System control panel, it says that "No Pen or Touch input is available for this Display". The touchscreen works just fine on Windows 10, but I cannot use Windows 10 due to my software not supporting it. Plus, I have a Win 8.1 Pro license, and I would like to use it.
There don't seem to be any drivers for the touchscreen, so I am a bit lost. Is there a way to get the touchscreen working, or am I forced to go the Linux route? Thanks!

Answer:Dell Inspiron 13 5368 Touchscreen in Windows 8.1?

What CPU is in the system?
6100U, 7200U, 7500U, etc?

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Hello,I have a Dell inspiron 7737 with a touchscreen and the laptop came with a windows 8 pre-installed which i updated to windows 10 already. I am dual booting it with windows 7 because i like that operating system but the only problem is have i when ever i boot up my windows 7, touchscreen stops working and i thing it's a driver issue. I have tried finding drivers for it with no luck otherwise every other hardware works.Here is the link just for the system specification: http://www.winwin.rs/laptop-dell-in...Please help me find appropriate drivers or figure out the problem.Thank you.message edited by PikachuAstronaut

Answer:Touchscreen not working with windows 7.

You're right, it's a driver problem.The reason the touchscreen doesn't work is because Windows 7 is not supported on the Dell Inspiron 7737, Dell have not released any Windows 7 drivers for that model.You should have checked what drivers were available from Dell's support website before installing Windows 7.Only these Windows versions are supported:Windows 10 64-bitWindows 8.1 64-bitWindows 8 64-bithttp://www.dell.com/support/home/us...Use a mouse if you want to keep using Windows 7. Touchscreen on Windows 7 is clunky anyway because it wasn't really designed for touchscreens, whereas Windows 8 & 10 were.It's no big deal, just use a regular mouse. I wouldn't use touchscreen anyway. Who want's to get smudges & fingerprints all over the screen when it's possible to use a mouse instead?message edited by phil22

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I've got a Gateway all-in-one desktop (ZX6961) that shipped with touchscreen functionality, but seems to have lost that ability along the way. I suspect the failure coincided with an update to Windows 10, but I'm not 100% sure.

The monitor shows up as an Acer E211H (HDMI) in the device manager. That particular model doesn't show up on Acer's driver support page. The drivers from Gateway also didn't help matters -- I installed the Intel version of the VGA drivers (because that what the display adapter is labeled as), along with the chipset and USB drivers.

One little detail that I noticed while fiddling with this -- when booting the computer, I get visual feedback on the monitor from touches for a brief moment before the OS fully boots.
Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 10 Home, 64 bit
Processor: Intel(R) Pentium(R) CPU G620 @ 2.60GHz, Intel64 Family 6 Model 42 Stepping 7
Processor Count: 2
RAM: 4040 Mb
Graphics Card: Intel(R) HD Graphics, 1796 Mb
Hard Drives: C: Total - 458838 MB, Free - 414366 MB;
Motherboard: Gateway, ZX6961
Antivirus: Windows Defender, Disabled
 

Answer:Touchscreen Not Working After Windows 10

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Question: dell xps 9350 ssd

Hello,

I'm about to pull the trigger on a dell xps 13. Can anyone tell me if I order the 8gb model with the i5 6200u FHD screen which comes with a 256gb SSD, can someone tell me what model of SSD this is? Is it a Samsung SM951 (uk model)? I understand it is PCIE based, but does the controller run in AHCI or NVME? I am thinking of putting a 950 pro in there (I understand these drives are nearly identical in terms of performance but I'd like to be able to use the Samsung magician software and turn on rapid mode and overprovisioning. has anyone used the samsung magician software with a 950 pro drive? is there any difference in real world performance between an ahci drive and a nvme drive under normal usage?

thanks.

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Question: Dell XPS 13 9350

I have just bought this Dell XPS 13 9350 within the past few months. One day the touchscreen started to constantly click on the screen, sometimes without stopping. The only way I am able to get this "ghost clicking" to stop is either restarting the laptop (hoping the problem doesn't persist)or, sometimes I get lucky by just pressing the touch screen on random spots and it seems to stop the clicking. Is this a hardware problem or can I somehow fix this problem other than messing with the hardware?

Answer:Dell XPS 13 9350

Hi MOONJONAH,
Thank you for writing to Dell Community Forum.
Please try the steps mentioned in the below link:
http://dell.to/1WGg0qk
Please private message us the service tag of the system along with your email id with the results from the above steps.
(Note: please don't mention the service tag or email id on the public forum as it contains your personal information).

 

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Hi,
i have some issues with my Dell XPS 13 (9350) and Dell TB16. I connected a 4K Monitor on the MiniDP Port and another 1080P Monitor on the HDMI Connector. I get constant dropout of my 4K Monitor, like every 1-2h min. the screen goes black and after a few moment the video comes back. Updating everything to latest BIOS, TB Firmware, Video Drivers does not working. I tried to disable TB security in BIOS but this doesnt help either.I tested my TB16 with another device, this time it is my company Lenovo P50. Everything works great with this device, no video dropouts, i tested this several ours.
So what is wrong with the Dell XPS13 and Thunderbolt?

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I'm having a problem on a HP Pavillion 23-h151, 64 bit.  It came with Windows 8 and I upgraded to Windows 10.  I've tried uninstalling and reinstalling the driver several times.  It passes the UEFI Touch Screen component tests.  But when I run the Windows calibration, it doesn't respond to touch.  I even loaded the AMD diagnostics.  It just seems to work everywhere except Windows 10.

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I just re-installed Windows 8 on my Dell Latitude 13 2-in-1 tablet\laptop and the touchscreen and sound are not working and I can't find the drivers to fix them. I have went on the Dell support webpage and downloaded and updated all the drivers that were on there and still nothing. SOMEONE HELP PLEASE!!
 

Answer:Touchscreen not working after Windows 8 update!

Cool.

What model is your Dell Latitude?
 

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Hello,I own an HP-Pavillion 15-n287cl touchscreen laptop.  I updated my operating system today to windows 10, but after finishing the update my touchscreen dosen't seem to work. In fact it is not even reognized under the human interfaces tab in the device manager. I have tried intaling the HP drivers from the support assistant and the website but it still dosen't work. Any help on this would be much appreciated. regards.

Answer:Touchscreen not working after windows 10 update.

Same problem here with the beats p099nd notebook.Touchscreen doesnt work, properly, in Windows it works but in chrome it doesnt.

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Hi, I have an HP Spectre XT TouchSmart Ultrabook 15-4010nr. Some time ago I updated my computer from Windows 8.1 to Windows 10, after that my touchscreen stopped working. It never bothered me until now. I tried going into the Device Manager and uninstalling the driver but the computer does not detect that there is a touchscreen.

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Hi, I have an HP Spectre XT TouchSmart Ultrabook 15-4010nr. Some time ago I updated my computer from Windows 8.1 to Windows 10, after that my touchscreen stopped working. It never bothered me until now. I tried going into the Device Manager and uninstalling the driver but the computer does not detect that there is a touchscreen.

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Have updated the operating system from Windows 7 to Windows 10 and now the touchscreen is intermittent. The pen has moments but usually works perfectly and the touchpad and external mouse work as they should, too. I have looked for drivers and just can't find anything that is providing a permanent, as opposed to an intermittent, solution. The HP support assistant is installed and has advised that there are no other updates. HELP!

Answer:Touchscreen not Working on 2760p with Windows 10

I have the same problem. It worked when win10 was installed a year ago, but gradualy the double click disappeared, then also the single click and right click. No touch screen functionality anymore Wacom pen seems to work ok (not using it mouch).Have tried to uninstall drivers and refresh. Same result.Tried also to reinstall win 7 drivers from HP site(last drivers for Wacom device). Refuses to install.Have not found anything on the Wacom site. HELP!!!!!!!

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I upgraded to Windows 10 and the touchscreen no longer is working. I installed the Intel Windoes 10 driver on Lenovo Support for the U530 ad nothing changed. When I look in Device Manager I do not see a line for the HID Compliant Touch device so it appears nothing is installed for the Touch option. When I search for Pen and Touch it says none available. Please help. Thanks in advance.

Answer:U530 Touchscreen not working in Windows 10

Hi Secoda,
 
Welcome to Lenovo Community Forums!
 
You can try this step.
     Turn OFF the computer and Tap the OKR button to turn it on with options,
     Select Enter Set up or Set up utility
     You should now arrive into the BIOS mode
      HOLD the power button down until the computer shuts off   AND HOLD hold it down still for another 15 sec.
      Power UP the computer and check for any changes.
 
Let me know if this works for you
Regard
Solid Cruver




Did someone help you today? Press the star on the left to thank them with a Kudo!If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.Follow @LenovoForums on Twitter!

9 more replies
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Hi, I have an HP Spectre XT TouchSmart Ultrabook 15-4010nr. Some time ago I updated my computer from Windows 8.1 to Windows 10, after that my touchscreen stopped working. It never bothered me until now. I tried going into the Device Manager and uninstalling the driver but the computer does not detect that there is a touchscreen.

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My w550s touchscreen is not working anymore. To be honest, I don't rememeber when it worked last time. I have no clue where to start the search.- What driver is required for the touchscreen?- What item should be in the device manager?- Is there any option in BIOS setup? Regards, Tobias

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My touchscreen does not work and when I go in and check the display setting it says no pen or touchscreen available

Answer:touchscreen not working since installing windows 10

@scopanor Hello;Allow me to welcome you to the HP forums! I see you're running Win10. Did the PC come preinstalled with Win10? Or, did you upgrade it from a prior OS to Win10?We can proceed when you provide the answers.

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hello, are there any drivers available for this model for touchscreen to work? thanks

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My touchscreen is not working after upgrading to windows 10 (64 bit).  I KEEP GETTING THE SAME RESPONSE to follow these steps: open device managerexpand HUMAN INTERFACE DEVICEright click on HID COMPLIANT TOUCHSCREEN and update the driver The problem is that HID COMPLIANT TOUCHSCREEN is NO LONGER showing up under the tab HUMAN INTERFACE DEVICE I also was told to click on view under DEVICE MANAGER to show hidden devices.  Again there are no hidden devices, meaning I have NOTHING that is shaded out under HUMAN INTERFACE DEVICES. I was told that maybe my touchscreen driver was listed under another name under USB controllers - NOT THERE. I was told to install updates and reboot.  I did SEVERAL TIMES.  This DOES NOT reinstall the driver. DOES ANYONE have a solution to this?  There should be a "hotfix" for this in windows 10 OR HID COMPLAINT TOUCHSCREEN DRIVER should be a separate driver to download.  Frustrating. Anybody...any solutions whatsoever?

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Hey guys, I have had my TouchSmart for about 2 years, and it's been near a year that my touch input hasn't been working, but since I wasn't really using it, I never followed up until last week. But I was pretty upset when I realized I had a 2 year warranty which was just expired on 02/02/14. I have tried all be basic things that has been suggested on this site or any other sites, such as running Windows update (and yes I installed the optional updates as well). I have also checked and updated all the drivers, and at this point is running out of options. I have a bit of IT experience so I think I know what I'm doing but I'm running out of ideas.      Any suggesstions?  HP TouchSmart 610-1100z CTO Desktop PCWindows 7 Home Premuim - Service Pack 1Product no: QB912AVEverything in Device Manager seems normal (no warning signs) Thank you for help in advance

Answer:TouchSmart 610 Touchscreen is not working (windows 7)

Hello ShawnShamlou, Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.I understand that your t ouch screen on your HP TouchSmart 610-1280qd CTO Desktop PC is not working and you are now out of warranty. I am providing you with an HP Support document: Troubleshooting Touch Screen Issues in Windows 7 that will give you troubleshooting steps to help you resolve this issue. I would focus my attention on the subject "Pressing the touch screen does not do anything" as that is the section that applies to your issue. Please re-post with the results of this document. Thank you for bringing your issue to the HP Forums. Enjoy the rest of your day!

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I have a customer who's Pavilion All In One 23-q114 (Touch) stopped working.  It is a Windows 10 x64 system less than a year old.  It appears that there was on update on 7-2-16 that may have caused it.  When I look at the Device Manager the HID-compliant touchscreen driver is not listed and not showing as a "Hidden Device" either.  There is a problem with a USB device: unknown USB device (Device Descriptor Request Failed).  The monitor is listed as a Generic PNP monitor.  Also on the system properties it says No pen or touch input is available for this Display. I have updated the HP chipset and Intel Management Engine as well as the system BIOS.  I see no montior or touchscreen drivers listed on the HP support website for this desktop.  I have booted into the UEFI BIOS and ran the diagnostics for the touchscreen which passed the test for each block, however very slowly.  I have uninstalled the USB device and tried to reinstall it, I still get error code 43. Any ideas or suggestions, I've tried numerous things listed on other forums but nothing seems to work?  

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Hi
I recently got a new Dell XPS 13. I like it very much but I have one single issue with it.
It gets hot when plugged in. I installed latest drivers and bios firmware but it's still annoying.
The main problem is that I searched for fan problems over net, I saw people are complaining about fan being too noisy on XPS 13 but I hear absolutely nothing from laptop. and now I'm wondering if it has a fan and it's working.
How do I know that the fan is working?
Thanks in advance.

Answer:Dell XPS 13(9350) fan issue

Hi Mohsen,
We?re listening. We?ll surely try and assist you. To isolate issues with the system, we request you run through the hardware diagnostics. Please click here to find the steps to run the hardware diagnostics.
Please let us know if you see any error message and validation code.

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Hi All,

Does anyone know what the differences between 9350-4846 AND 9350-5132 are?
Both seem to be an entry level i5 6200U, non-touch scr laptop.
Pricing is somewhat the same, but I want to go for the better bargain out of the two.

Thanks for your help,
Cheers!

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Hi All,
Please help me. 
the key 5, 6, F8 and F9 of my dell XPS 13-9350 don't work.
My computer is new. I don't think this is the hardware problem because when sometimes i try to press Ctl + Fn + Alt, they works. 
Thank you very much for your help.
Best Regards,

Answer:dell XPS 13-9350: the key 5, 6, F8 and F9 don't work

Try this-- www.dell.com/.../diagnose

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Hello All!
Has anyone experience with the Aukey USB C Hub: 
https://www.amazon.de/gp/product/B06XGWD2VT/ref=oh_aui_detailpage_o02_s00?ie=UTF8&psc=1
Somehow I won't get video out (neither VGA nor HDMI) with this adapter and my xps 13 (9350).

Many thanks for any and all help. Have a great day!

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My T420 has been working reasonably well, even after the recent upgrade to Windows 10.  However this morning, the touchscreen suddenly stopped working.  Any suggestions from anybody? Thanks!

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My touch sceen has just stop to work,

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Hello I have an Acer Aspire z5610 and have Windows 8 installed, however I cannot get the touch screen to work. I could not find any drivers for touch on the Acer website. Any ideas? Any help is much appreciatedThanks in advance

Answer:TouchScreen Not Working Windows 8 Acer Aspire z56...

Good day Touch on Aspire Z5600 and Z5610 only works in Windows 7, not Windows 8. There is no driver for it. Regards,Freeza

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Until today after updating to Windows 8 the touchscreen of my notebook didn't work anymore. To solve this issue, one can go to http://www.wacom.eu/then navigate to Support / Drivers then choose Windows 7 / Tablet PCand download the driver Multilingual isd701-8_int.exeDownload(17,29 MB   02.11.2010 13:51:45) and extract the exe file it with winrar.  Then go to the windows device manager and select the "Unknown device" .Update the driver and select the extracted folder of the driver on your hdd.  After that the touchscreen will work again.my hardware is the following: X201 Tablet  / 2985EZG / Serial Nr. R94XV34 / Bios: 6QET45WW (1.15 ) thanks to http://thinkpad-forum.de/threads/147091-Windows-8-Pro-auf-dem-x201t   

Answer:x201 tablet windows 8 touchscreen working !!

Is it worth it to upgrade to win 8? the upgrade installation assistant says x201t's screen is not optimal for win8.

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No pen and touch input is available for this display,  not working after windows 10 directors up date.

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It has been working fine but stopped.  Tried uninstalling in device manager but didn't help.

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For you guys who have the sampe problem with meI have the solution to you and i dont know if this gonna work for youSoon after i solved this problem on my laptopi register my account to share you guys in case you guys have same problem with your touchscreenSame with when you dont have  touch and pen drives in HID even i have searched in hp support but i did'nt get............ Here's what i done to fix it Press Windows + Q Type Device ManagerGo to Mice  and other pointing device not Human Interface DevicesRight click The touchscreen word ( i forgot what was written there and i just remember there is touchscreen there NOT TOUCH PAD)Then Click PropertiesGo to DriverChoose Rool Back DriverDoneThats what i doidk if this gonna workThanks

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I replied in a another post also, sorry for that.. But I hope this post get's more attention. I just bought a x220 Tablet but my touchscreen doesn't work at all. I bought de computer with  Windows 10 installed on it. I just used WacomhardwareCheck and it gave the message: 'your hardware does not appear input capabilities and is not currently supported by the Wacom FEEL driver'.So, does this mean my touchscreen is broken and doesn't work? Is there a hardware problem? How can I see if the touchscreen is registered by Windows?it would be great if someone could help me to get this thing working... I think the touchscreen makes this an interesting machine...

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I have a Samsung All-In-One Computer Model: DP700A7D updated to Window 10 no problems. But after last update my touchscreen has stop working and the icon in taskbar is not showing up. Help!

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Searching for Dell Touchscreen replacement R33H8 for Dell Inspiron 15Z 5523, service Tag 757J1Z1.All the places seems to show Out of stock..Is there a replacement part number?

Someone said that 7GYF0 is compatiable, is that true
en.community.dell.com/.../19577882

Answer:Searching for Dell Touchscreen replacement R33H8 for Dell Inspiron 15Z 5523

Looks like it is, yes.  Here's another compatible part:
www.parts-people.com/index.php

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Dear all,
I have recently purchased a new DELL XPS 13 9350 and a Dell Docking Station D3100, this combinations is for enterprise use and i would like to boot latpop over PXE in order to deploy our OS .
I tried to do this and enable all the Bios functions for this but the docking station doesnt recognized when laptop boot up .
Also i have updated to latest BIOS,any ideas or advises on these issue will be appreciated .

Thanks,

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HeyI'm seriously considering buying the XPS 13 QHD, but i'm a bit interested in what kind of battery life people are getting. If the battery life is much better with the FHD I might consider sacrificing touch and QHD for better battery life. Would be nice if it could last through a 8 hour working day.
Would any of you guys mind posting the windows battery report or any thing similar?
Thanks!

Answer:Dell XPS 13 9350 - Battery life

Hi ,
Thank you for writing to us!
Kindly check on the Dell website as per the system specification.
Battery life would depend on system configuration ( touch / non touch ).
http://www.dell.com/us/business/p/xps-13-9350-laptop/pd?oc=cax13w10ph5142&model_id=xps-13-9350-laptop&l=en&s=bsd
Thanks
Robin

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Hello Everyone,

I recently purchased a Manufacturer Refurbished Dell XPS 13 9350 (Skylake), and all has not been well.
The laptop constantly BSODs whenever I wake it from sleep. The thing is that it works without a hitch for
hours on end on a cold boot, but as soon as I wake it from sleep or hibernation, I receive a BSOD on wake 80~90% of the time, sometimes instantly and sometimes after 3-4 minutes of use.

I've already done a fresh install of Windows 10, ran memtest86 5 times with no errors returning and also manually
uninstalled/reinstalled all the latest drivers for my laptop and even ran Driver Sweeper in safe mode but the problem
persists. There were even more errors before, but after doing all my driver updates, WhoCrashed points me to ntkrnlmp.exe as the most frequent cause of BSODs.

I've attached the dump files to the thread, any help would be greatly appreciated.

Thank You!

Answer:BSODs on Wake for Dell XPS 13 9350

Hello again,

Sorry for the double post, but a new situation has come up. This morning I closed the lid on my laptop without powering it down. My laptop has the "close the lid" action set to "do nothing", so the computer definitely did not sleep/hibernate. When I returned in the afternoon, I was greeted with the Dell splash screen, indicative that the computer's crashed again. I ran Who Crashed once more, and this time the BSOD was caused by a "CRITICAL_STRUCTURE_CORRUPTION" with ntkrnlmp.exe once again.

I've attached another zip folder with the dump files, but I am not sure how to delete the dump files, so the ones from this morning are on there as well.

Thank you!!

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Hi,
I just bought a Dell XPS 13 9350 QHD. I am trying to disable Adaptive brightness with this patch i downloaded from dell website APP_QHDFW_DBC_W81X64_W10X64_A00_Setup-PWD5K_ZPE
However after I unzip and run the exe file there is no reaction.

Can someone please assist.

Thank you.

Answer:Dell XPS 13 9350 QHD - Adaptive brightness

Hi SOCEIR,
Is that a driver update you are downloading? That will not change any settings for your GPU.
Follow the steps below to turn off adaptive brightness:
1) Go to your power settings by left-clicking the battery symbol at the bottom right of your desktop
2) click power and sleep settings
3) click additional power settings then click "change plan settings" next to the power profile you are using
4) then, click "change advanced power settings"
5) Scroll down to Display (click the plus icon) --> Enable adaptive brightness --> then turn it off using the pull down menus.

Let me know if this works,
Cheers,
AJ

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Hello,
After a lackluster week with TB15, I have a problem with my Dell 9350 (early 2016).
I noticed that the battery drained faster than it's supposed to be.
Generated battery report

DESIGN CAPACITY
55,997 mWh

FULL CHARGE CAPACITY
53,291 mWh

I saw on some posts that the design capacity was around 57mWh with 55mWh of full chage capacity.
Battery life estimates
Battery life estimates based on observed drains


AT FULL CHARGE

AT DESIGN CAPACITY
PERIOD
ACTIVE
CONNECTED STANDBY

ACTIVE
CONNECTED STANDBY


2016-06-24
-
-

-
-
2016-06-25
6:57:48
-

7:19:00
-

Above is the estimated battery life, but I have never got up until 7 hours.
Latest BIOS is installed:

BIOS
1.3.3 03/01/2016

Current setting is Power Saver with 0% brightness.
Any other settings that can be recommended are welcome.
Otherwise I might need to ring DELL again.
Thank you

Answer:Dell 9350 Battery Performance

I forgot to mention that the battery drained by 10% even on shut down mode (I have never put the laptop on sleep).

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Hi,
Could someone please let me know the part number or screw size/type to replace a missing screw on the external underside of my Dell XPS 13 9350 laptop?
Thanks

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Hi,
I have noticed that whenever the (non-touch) screen on my Dell XPS 13 9350 refreshes (e.g. with the mouse pointer moving, webpage scrolling, etc.) I hear a buzzing sound from the bottom left of the display.
Uninstalling the Intel display driver and using the Microsoft Windows generic display driver stops this buzzing from occurring, but that also stops the screen brightness hotkeys from working so it's not really a solution.
Does anyone know how to resolve?
Thanks

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A week ago this problem started , when the computer is booting and plugged in it stops at the Dell Supportassist
"Alert The power adapter wattage and type cannot be determined. The battery may not charge. The system will adjust the performance to match the power available."
When I  click on Diagnostics and I get "testing completed . One or more errors but doesn't say what the issue is. I've run this about 5 times with same results.  
I am using the proper power cord, I run it without being plugged in a lot.  
Now the battery will not hold a charge and only works if it's plugged in and at 1%
I do not want to open it up while it's under warranty
Thank you, Happy Holidays  

Answer:Dell Xps 9350 system bios 1.4.4

If the system is still under warranty, call Dell for repair.
They'll first replace the AC adapter with a new OEM Dell unit.  If that doesn't solve the problem,
They'll replace the DC power jack:
www.parts-people.com/index.php
And if that doesn't solve the problem, it's the mainboard that needs to be replaced.

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Hello Everyone,

I recently purchased a Manufacturer Refurbished Dell XPS 13 9350 (Skylake), and all has not been well.
The laptop constantly BSODs whenever I wake it from sleep. The thing is that it works without a hitch for
hours on end on a cold boot, but as soon as I wake it from sleep or hibernation, I receive a BSOD on wake 80~90% of the time, sometimes instantly and sometimes after 3-4 minutes of use.

I've already done a fresh install of Windows 10, ran memtest86 5 times with no errors returning and also manually
uninstalled/reinstalled all the latest drivers for my laptop and even ran Driver Sweeper in safe mode but the problem
persists. There were even more errors before, but after doing all my driver updates, WhoCrashed points me to ntkrnlmp.exe as the most frequent cause of BSODs.

I've attached the dump files to the thread, any help would be greatly appreciated.

Thank You!

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Hi everyone, I've bought a new monitor for my laptop dell xps 13. Now when I'm hearing sound from my monitor the sound stops working for 2 seconds and then it just goes normal. this happens often. I've already installed the latest drivers for my realtek high defenition. I also uninstalled the drivers and installed them back still nothing. Same thing for my Graphics Card. The sound on my laptop is excellent. Only when I'm connecting it to my monitor then it goes bad ...
 

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I purchased a new dell XPS 13 9350 from BestBuy August 8, 2016 and have several sound problems.  First all sound stopped working about a month after purchasing the laptop but using the Dell.com support site I discovered that 3 Intel drivers had been disabled. Once I reinstalled the drivers the audio began working again but another issue has continued. A periodic static noise.  
The laptop periodically emits a static noise anytime you press a key. When the noise starts it happens anytime you press a key regardless of what program is running and thus far there is no apparent trigger that causes it to start emitting the static noise. Twice I've run the diagnostic "Full Test" on the dell.com support site but the test does not find any problems. Considering the price of this laptop I am surprised and even more shocked to see that other people are also having issues with static sounds. 
I purchased an HP laptop last year for half the price of this laptop and have not had a single issues with that computer.    

Answer:Static noise from - Dell XPS 13 9350

Hello. Look in the Recent Issues FAQ and see if the solution in the XPS 9350 & 9550 section helps.

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It's been a week now since the screen started flickering. Everything is up to date. Specifically 9350_Video_Driver_JVM17_WN32_20.19.15.4531_A07.Exe
Bios XPS_9350_1.4.12
Any solutions?

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When the laptop is charging and being used, its temperature goes up higher than when not charging around 15 Celsius. I have tried monitoring the temperature during charging while playing games, the laptop is overheating and it went up to 94 Celsius then I tried to plug a laptop power adapter out, it went down to around 83 Celsius. It would always be like this. Another problem is the power adapter gets very hot during charging even in sleeping mode or playing games. I can't touch it!. Moreover, my screen is flicker sometimes while I'm playing games and displays that "display driver stop responding and has recovered"
My drivers are up to date. BIOS: 1.3.3
Thank you for any advice or recommendation. 

Answer:Dell XPS 13 QHD+ 9350 Heat Problem

Hi SILAPINBENZ,
Download and reinstall the video drivers from the support site - http://dell.to/1UiTOks
If you still encounter the video driver crashes, then restart the system and press f12 key on startup - choose diagnostics. Let it run the diags and if you encounter any errors - make a note of the complete error and report the same to us. If there are no errors, then restart the system and within windows - run a stress test on the system - http://dell.to/21y9GPi
Restart the system and press f2 to enter BIOS - check the adapter status in BIOS.
Test the system with another adapter if possible. For the screen flickering issue, after updates and tests, if the issue still persists, then connect an external monitor and check for flickering on the LCD and the external monitor - this will help isolate if the source of the issue.
If the system is under warranty, then contact us via Twitter - @dellcarespro - for faster communication.
Keep us updated.

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Hi,
I am busy finding my way with a new Dell XPS 13 (9350). Many of the programmes I have display very well, but sometimes they programmes that load are so small that you need a magnifying glass to navigate your way around the screen.
Microsoft Office, for example, has no issues,
but
When I load my Adobe Photoshop Elements, the display is so small that I can hardly see anything.

How do I go about setting up the display so that it is easily readable? The attached screenshots hopefully illustrate the problem I'm having.
Sometimes - even in my browser - one section of the browser will display legibly, but another section of the screen (possibly linked to a java application) will display incredibly small.


Example of a website that displays inconsistently.

Answer:Dell XPS 13 (9350) Screen Resolution

I have the same problem. Auto cad tool bars are unreadable. Google Earth has same issues and very large text for state names. The drag icon is very small. Maps program will not show roads when zoomed in. i have heard this is a windows 10 issue, but I don'r believe it. I have two desk tops running windows 10 and all works well.

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Hi all,
A pretty nasty situation, given that this is supposedly a "premium" laptop.
I have here a one day old XPS 13 (9350) MS signature edition from Amazon, bought new. Core i5, 8 GB RAM, 256 GB storage, current BIOS (1.4.4) and drivers (updated right away), windows 10. Everything looked fine until I disabled power-saving features of the graphics (panel self-refresh and power saving mode for games) and then tried to reboot while on battery: it gets stuck right on the Dell logo. Sometimes the rotating Windows thingy appears, but then freezes immediately.
Holding the power button and then cold-starting works. Rebooting does not. Loading BIOS defaults helped reboot once, after which I decided to re-enable the power-saving stuff (thinking that it is what caused it). The reboot after that did not take place either --  got stuck again. I don't know if there's any relationship between these power saving features and what's happening (could be a coincidence).
The problem does not seem to occur while on AC power. 
Any thoughts? As I said before, this is an Amazon purchase, so I can return/exchange it within 30 days. Thanks.

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Hi,
Could someone please let me know the part number or screw size/type to replace a missing screw on the external underside of my Dell XPS 13 9350 laptop?
Thanks

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Hi,
I have noticed that whenever the (non-touch) screen on my Dell XPS 13 9350 refreshes (e.g. with the mouse pointer moving, webpage scrolling, etc.) I hear a buzzing sound from the bottom left of the display.
Uninstalling the Intel display driver and using the Microsoft Windows generic display driver stops this buzzing from occurring, but that also stops the screen brightness hotkeys from working so it's not really a solution.
Does anyone know how to resolve?
Thanks

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My laptop Dell XPS 9350: BIOS 1.4.18 updated august 20.
From the very next day the dell system detect is showing a BIOS update is required,
But when I download it shows its the latest download is:  older BIOS version 1.0.0  released in 2015.
I did not install and contact dell support right away to verify, end up listening to that I do not have warranty anymore. so they cant support.
My query is whether I should be downgrading my BIOS?
I am not sure this is the right forum to ask, I apologize.
Anybody having similar issue?

Answer:Dell XPS 9350 Bios upgrade

Dell has had several issues with BIOS updates recently.  For several models, recent BIOS updates caused connection stability issues with USB devices connected via the TB16 dock.  Possibly as a result of that, Dell pulled the updates and replaced them with older ones, but that worked rather oddly on the site. For example, the newer XPS 13 9360 recently got a 2.1.0 BIOS and the next release posted was 1.0.7, and for a while both were posted, and now 2.1.0 is back as the only option.  I would hold off on BIOS updates for a while until you see an update that's actually newer than what you have, which will also hopefully contain a fix for these USB issues.

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Hi,
my Dell XPS 9350 does not boot at all. It is a brand new laptop that crashed while Windows 10 Updates were applied so I had to restart it. On restart, all that I got was a black display. Not even the Dell logo shows up so I cannot go into the bios settings or change the boot mode,...
The display seems to work as I run the display test and the colors show up but once the test is done, all that I get is the black screen. 
Dell Support now offered me to send a technical guy to repair the laptop but the problem is that they do not yet have the new XPS 13 in their support list and needed 3 days to update their database. Now it turns out that they do not have some components and will not come until they have everything. Dell is not able to tell me how long this will take (very strange from my point of view). 
Now my problem is that I would urgently need this laptop so that  I would like to avoid the option to simply send it back and order a new one. 
So if there is someone that has a clue if this can be solved by some trick without having to change a hardware I would be glad. 
As mentioned already, I did the system tests that I found in the forums but the only thing that worked was the display test. 
It is the 9350 using an Intel Core i7 and the 512 GB SSD using the PCI slot.
Thanks
Thomas

Answer:Dell XPS 13 9350 Will not boot straight out of the box

Hi Tanzinge,
Thanks for posting.
Are there any beeps when the unit tries to boot?  Beep codes can help indicate what parts may have a problem.
Have you tried using an external monitor?
Please try these things and post back so the experts here can further assist.  Thanksl.
Regards,Robert
 

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Literally anything I do the max is .78 GHz and I can barely watch a YouTube video because I am barely even using the processor. The laptop is so slow because of it. I have tried basically everything, disabling speed step in bios, adjusting power options, updating bios, updating drivers, etc.. Please help me.

Answer:Dell XPS 13 9350 i7 will not go past .78 GHz on the processor. PLEASE HELP

They seem to stay at the lower speed more than you might think.  While at this speed do you see the CPU utilization maintaining levels?
You state your tried different Power Schemes, have you tried the High Performance for testing?  If the speed does not increase when you select it you might want to try a reboot.

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Just received the XPS 13 (9350) last week and I've been having some intermittent black screen flickering that normally occurs in short bursts of 4-5 short black outs within a span of two or three seconds. Tech support updated all the drivers and such, but I'm still experiencing the issues. Has anyone had similar issues and possible solutions?
I looked at previous posts and the screen flickering is not where it actually distorts things on screen, it literally just looks like it flashes on and off. Any help is appreciated!

Answer:Dell XPS 13 (9350) Screen Flicker

Hello, 
I have that problem and when it starts happening randomly, whenever I click on the Wireless Icon in windows 10, it suddenly happens again. I turned of wireless adapter in settings and to my surprise, the problem stopped!!

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