Computer Support Forum

Satellite C75-A-14X: System recovery USB - error; recovery failed

Question: Satellite C75-A-14X: System recovery USB - error; recovery failed

My two-year old Satellite C75-A-14X suffered a major hard drive crash a few weeks ago. My data has been backed up, but I've been unable to repair my PC, and as I hadn't created any recovery media, I bought a system recovery USB stick from Toshiba. I received the USB stick today and attempted to restore my laptop to its factory default settings. I left my laptop to perform the recovery for about an hour or so. When I returned, the screen said that there was an error (I didn't make a note of the error code) and the recovery had failed. Now, when I restart my laptop I get a blue screen with the following text:


Your PC needs to be repaired

A required device isn't connected or can't be accessed.

Error code: 0xc000000f

You'll need to use the recovery tools on your installation media. If you don't have any installation media (like a disc or USB device), contact your system administrator or PC manufacturer.

Press Enter to try again
Press F8 for Startup Settings
Press Esc for UEFI Firmware Settings"

When I press Enter or F8, my laptop remains on the blue screen with the above text. Pressing Esc is the only option at this screen that works. How can I re-attempt restoring factory settings from the recovery USB stick?

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Preferred Solution: Satellite C75-A-14X: System recovery USB - error; recovery failed

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link (This link will automatically start a download of Reimage that you can save to your computer.)

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i have made the 2 toshiba recocery media disks
i had a virus on my laptop so i i placed the disks in my laptop

i did the following:
- placed disk in laptop
- restarted it
- booted from dvd
- followed instructions
- then it got to copying 2 of 9
- then error: copy of splitpart or crcs failed

can anyone help?

Answer:Re: Satellite C660 - recovery media error - CRC failed

I?m afraid there is no help. Something must be wrong with recovery DVD.
Do you use it for the first time?

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Hey guys,

i tried to run the Toshiba recovery on my M300 laptop, and its come up with a message saying ERROR : 06-0204-0000
An error has occurred
Please pres [OK] to turn off the computer

What kind of an error message is that?
Anyways, any help would be much appreciated

Answer:Recovery failed ERROR: 06-0204-0000 on Satellite M300


Just one question;
Did you try to recover the unit or did you try to create an recovery disk?

To be honest I?m not quite sure about this error message but if this has happened during the system restore then you should repeat this procedure again.

I think its only an temporal error message?

Try to boot from the recovery disk again and check how it will run.

Good luck

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Whenever I boot up normally I get a Disk read error, whenever i boot up with the recovery disk im able to go into the system recovery options, but the options state two options. use recovery tools that can help fix problems starting windows, select an operating system to repair, if your operating system is not listed (which its not) click to load drivers and then install drivers on your hard disks.The 2nd option is to restore your computer using a system image that you created earlier. But i dont have a system image, unfortunately I never created oneI dont know which drivers to install on this process. And if it helps i had this same problem just yesterday but the Operating system was listed then i was able to boot up windows. Today I cant even do that.I would take it to a shop but I havent the money for that at the moment this is my last chance, I dont really know too much about drivers and such only the basics so detailed information would be nice

Answer:disk read error, failed system recovery

Please supply system information. Manufacturer, model number, any details you have written down or remember, any changes you made to hardware or software before you began having problems. Describe any minor problems that you may have experienced prior to this but ignored, or could not figure out, or thought you fixed. The more info the better.You have to be a little bit crazy to keep you from going insane.This site is about helping people, lets keep it that way.

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Computer: Toshiba Laptop
Model: Satellite M305D-S4830

Problem: Initially windows wouldn't boot; so I decided I would try to reformat it to fix the issue.
First I erased the hard drive; now I'm trying to use the "TOSHIBA Recovery Wizard" that came with the laptop to reinstall the operating system, but end up getting the following:

"ERROR: 08-0A74-0000
Partition creation failed."

p.s. I have tried formating using the command prompt but it says format failed after choosing a volume label.

p.s.#2 When I run the startup repair I get the error that the volume is corrupt

I noticed there is a hidden partition called X: where there is a backup of the out-of-box operating system, but have no clue how I might use that backup to possibly restore windows...

What should I do?

Answer:Satellite M305D-S4830: recovery error - Partition creation failed

I think the problem is the partition on your HDD.
You said you erased the hard drive? well, this might be the reason why the recovery does not function as it should.

In my opinion the full HDD should be formatted again (all partitions should be removed and formatted too.).
Maybe you could use an Microsoft original disk (Win XP CD) to format the HDD and then you could use the Toshiba recovery disk to recover the notebook again!

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*I brought up the "Toshiba Board" & " Recovery Media Creator" in my L500D laptop in order to create backup disc's this process uses 4 DVD disc's.*
*Disc 1&2 went OK but disc 3 failed, saying that "Error code" 020150-20-00000000"*
*then it created disc 4 {Win/Recovery Environment } {64bit}* no problems what do i do now ?
in the {fingers crossed } event of needing the backup disc's will it work with just disc's 1 ,2 & 4 ?

Cheers Alan

Answer:Satellite L500D - recovery media creator failed with error code

Can you please tell us which empty media do you use?
Do you use DVD-R, DVD+R or maybe RW medias?

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Stop 0x000000001A *Memory_Management* Blue Screen during recovery.
Please help.

Answer:Satellite L500-12T System Recovery from Recovery Disks

First recovery or first notebook start?
HDD or DVD recovery?

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Well, the other day, my L45 froze up, so I restarted it - to find that an OS file was missing.

So I tried the system restore, and it ran until the end where it said it had a problem and closed.
Then I tried the recovery discs. It ran all of disc 1, moved on to disc 2, started restoring, and then stopped at 17% restored.
I tried the discs several more times and it always stops at 17% and gives me "ERROR : 10-FC12-045D" - "Recovery error".

I have looked everywhere for what this error is specific to, but have gotten no results.

Answer:Satellite L45 Recovery stops at 17% - ERROR: 10-FC12-045D - Recovery error

I really do not believe you can find explanation for this error because Toshiba use RECO software for OS installation. My experience says that in such case there are two possibilities: either is recovery CD/DVD defective or the HDD make some problems.

I recommend you to obtain original Microsoft installations CD and try to install clean Windows to see if the installations procedure ends properly. If not maybe is really HDD defective and after 17% there is some defective sector.

Check it out. Anyway I recommend you to contact authorized service provider in your country. They can say for sure what is wrong there.

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hi there,
have attempted to restore system(vista home premium) 3 times on a Satellite P100-160 but an unspecified error stops it every time,

Any ideas?

Answer:Unspecified error during system recovery on a Satellite P100-160

Can you please describe that error? Thats the same when you tell someone: my car is stopping every time at the same point on the road. Without a accurate error description we/you won?t be able to help you/yourself/us.. ;)

So, please describe it more precisely and more detailed because then someone could maybe think about.. :)


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My computer has many corrupt files. I have done both sfc /scannow and chkdsk /r multiple times, but the corrupt files still remain. Unfortunately, my HP's recovery manager is also corrupt so I decided to do a full factory restore. Because I couldn't do a full factory restore from the computer, I ordered the discs from HP.
When ever I try to do a recovery from the boot menu (F8 or F11), I get the following error:

"Boot Manager:
Windows failed to start. A recent hardware of software change might be the cause. To fix the problem:

1.Insert your Windows installation disc and restart the computer.
2.Choose your language settings, and then click "Next".
3.Click "Repair your computer."

If you do not have this disc, contact your system administrator or computer manufacturer for assistance.

Status: 0xc000000f

Info: The boot selection failed because a required device is inaccessible."

I insert the disc, but nothing happens. The computer returns to the same steps. I even tried going through control panel and Full System Restore. Again, I get the same steps. When I press enter, it allows me to boot Windows 7 or do a memory diagnostic test.

I appreciate any help.

Answer:0xc000000f Recovery Error - System Recovery Discs not being processed

Hello and welcome sunnyxm well if yo are trying to just reinstall try this it will save all the bloatware from HP being loaded anyway.


Forinstalling I prefer a disk to be honest but if you want to try again this isthe one to follow
CleanReinstall - Factory OEM Windows 7 make sureit is the right version ie Home Premium or Ultimate whatever you have a codefor and then the language and do not use the ones with a large "N" or"old" beside them.
You can use a disk or USB stick with this.

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My laptop didn't start up anymore, so I start to recover with the 2 DVD's I made myself when I bought the laptop.
(I already used the DVD's succesfully to recover a 2nd hand laptop)

The disk is already formatted succesfully, but the procedure stops when following error appears "File creation error - Data error <cyclic redundancy check>. Copying of Recovery Base files failed! Prees any key to continue...".
Then everything in DOS stops: X:\windows\system32>_
How can I proceed, with what DOS-commands?

Please advise. Thanks in advance.

Answer:Recovery failed on Satellite L300-19F

When the recovery procedure starts everything runs automatically and if there is no problem with recovery image, DVDs you?ve created or HDD the whole recovery procedure will run properly.

You cannot have any influence on this and you cannot put some DOS commands to continue recovery procedure.
Do you use recovery DVDs on machine they are created for?
Have you changed anything on the notebook like HDD upgrade?

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I have formatted my Satellite A200 laptop but the recovery CD failed!
Where can i get drivers & installers so I can restore the factory settings?

Any recommendations as for the upgrades?
Please help!!


Answer:Recovery CD failed on Satellite A200

If you want to install own OS version all drivers, tools and utilities you can find on Toshiba support page under
You can also possibility to order original Toshiba recovery CD/DVD. You can order it under

Good luck!

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Hi, looking for some help after a Toshiba recovery failed on a L850-ID5.

Following an issue with windows explorer which I just couldn't resolve, I decided to do the full Toshiba recovery. It completed but then gave an error code 10-FC12 0570.

Computer now tries to start windows, goes to blue screen with some other technical info (too quick to see what is there) and then to the windows recovery page. I have tried all the options such as safe mode without success. If left it will continually cycle and re-boot.

Only other option seems to be to use a installation disc, but there was no disc with this laptop.

Any ideas how to get out of this muddle?

Many thanks.

Answer:Recovery failed on Satellite L850


Unfortunately I cannot say for sure what the problem is but either is recovery image ?defective? or there is some problem with HDD. Since long time notebook manufacturers don't offer installation discs but in user?s manuals is explained and described how such disc can be created and your big mistake is that you didn?t make recovery image ?back-up? and create recovery installation disc.

I don't know how old your machine is but if the warranty is still valid I recommend you to contact nearest Toshiba service provider and ask for help. Explain the problem and ask for help.
If they ask for recovery disc you must try to explain that you didn?t expect HDD failure and you still don't have it.

Generally speaking you have two options:
-to order recovery media from Toshiba (it is not for free)
-to obtain new HDD and test it with original recovery disc
Anyway, don't spend your money before you try to clarify this with Toshiba service.

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Wondering if someone has experienced this and found a fix.

Recovering A500 (PSAR9A-02S001) with built-in factory restore (F8 from boot) chose to recover all factory software in step one. Chose to recover with hard drive wipe in step 2.

It wiped the C: drive, but did not restore the factory software. To top this, it hadn't marked the hidden partition as active, so I had nothing but BIOS boot device menu until I put the drive into my PC and marked it as active.

Now I am stuck with the only options being the normal Windows F8 options (Safe Mode etc), so 'Repair My Computer' is missing from the F8 menu, and from the '0' menu I am asked to provide the image to restore from but cannot choose the hidden (12gb) partition which obviously contains the factory image.

Aside from purchasing the recovery discs from Toshiba, is there any hope for this unit?



Answer:Satellite A500 - Recovery Failed

>'Repair My Computer' is missing from the F8 menu....
>Aside from purchasing the recovery discs from Toshiba, is there any hope for this unit?
Unfortunately there is no other solution. Your biggest mistake is that you didn?t create recovery disc following Toshiba advice writing in Toshiba reminder or user?s manuals document.

I know, now is too late but how recovery installation works you can read on

Do you know where you can order recovery disc?

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At first I wanted to Install WinXP on a Satellite P200 but then I read a lot in the internet and that could be more difficult than I first thought.

Now I only wanted to recover it with the RecoveryCD that came with the Notebook.

It?s the notebook of my cousin. It is a bit slow and has a lot of garbage on it, so we decided to refresh the system.
But the Toshiba Recovery says:

+Cheking for HDD1+
+HDD1 found!+
+BIOS 0 is Disk 0+
+BIOS 1 is Disk+
+ERROR: GETHDD get physical HDD failed!+
+Press any key to continue...+

Then I press any key is says:

+Waiting for ODD to become available...+
+ODD Drive F: ready.+
+Check for medium in drive F:...+
+Failed to initialize the raid class.+
+No RAID - continue normally...+


I am not able to recover, but I have no idea why. I also don?t want to delete everything before I do the recovery, cause I?m afraid that nothing will work after that.
The Notebook boots in Vista, but it is slow as I said before. Is there a chance to make the recovery work?

The CD is okay and never used before and it is also the original one.

Thanks a lot for help,

I forgot to say, I followed the instructions on the CD case. I restarted the computer and pressed F12 then I chose the DVD drive and then the CD booted. But I did not tried that on the running Vista system, because everywhere I read it is wrong.

Answer:Recovery Failed on Satellite P200


I did read your posting triply but now I?m a little bit confused?

If you want back the ?factory settings? you must only boot from the Toshiba recovery disk. Before the disk starts to install new OS the whole HDD will be wiped so before recovery you can install everything, also Linux, Vista or something else because it will be deleted.

So please follow the instructions on the CD case as you have posted. I don?t know where you read that this is wrong but fact is the disk wipes the HDD and installs a fresh OS.

If you have more questions, please let us know.

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I have created Recovery DVDs for this product and they don't seem to work. It is for Windows 8 but booting from the DVD fails. It boots the DVD and then presents a Windows 8 type screen which says "Recovery - your PC needs to be repaired" with "a required device isn't connected or can't be accessed" and an error code of 0xc0000185 (these are all zeroes). The laptop is unbootable. Using a Windows 7 DVD I can get to the recovery concole - I haven't tried it but this and a Ubuntu Live DVD seem to point at a failure in the Recovery DVD.

I don't have a hard disk recovery partition but I have no reason to suspect theres anything wrong with the DVDs I created. Other computers can read them without any problems.

Is these any way I can boot this system? I am loathe to pay 30 quid for a couple of recovery DVDs from Toshiba when I don't think I've done anything wrong. Has anyone solved this?

Answer:Failed Recovery of Satellite C855

Problem with recovery discs is quite simple: either it works or not. If recovery disc doesn?t work you cannot do anything about it.

In your posting I didn't understand how far recovery installation goes but if you cannot start OS anymore or start HDD recovery installation there is a big problem. You can have factory settings again using recovery disc only. Other solution is own OS installation but I would not do this because in this case you must pay new product key.

Believe me the best solution for you is to order new recovery disc. It costs 30 Euro but you will have original recovery image and this version must not be activated.
>...when I don't think I've done anything wrong
Generally speaking you are right but if created recovery disc is not usable what else you can do.

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My laptop was running very slow as it was clogged up for 5 years. Decided to wipe it clean and start fresh.
I attempted a full recovery using the original recovery CD during which the application errored leaving me with a hard drive that is detected in BIOS but not writeable.

Steps I took
- boot with CD1, holding C
- chose option 1. This started formatting my drive

After which, I was presented with a black screen saying !!! ERROR!!!.
The log file which followed indicated a write failure with error 29005.

Attempted to install OS using WinXP CD but it failed at the point of formatting it (wouldn?t go past 20%)

Took the drive out, connected it to my desktop via IDE > USB. It powered up and was recognised by windows (could see it as an additional local drive in my computer).
I attempted to format it NTFS through windows and got a similar failure.

Placed it back in the laptop, loaded BIOS and I could see it there under the boot devices menu. Loaded defaults in BIOS in hope that would change anything then re-ran the recovery but got the same output - i.e the apps can?t seem to write to it.

Does this indicate a failed drive?

It?s strange cos my laptop was working fine (albeit slow) up until I ran the recovery and wiped the data. Only thing I can think of is while it was wiping, I must have moved the laptop which could have damaged it as it was being written to?

Answer:Failed to recover Satellite M30 using recovery CD

resolved recovery by formatting the drive using partition magic. managed to load widows but encountering further problems. cant install anything. each ime i try, the installer (be it sp2, kaspersky, office, etc...) will stall at some point and complain about write errors in their own ways.

does this indicae a problem with the hard disk or the ide controller?
if it's the former, i'l just have to go out and buy new hard drive.

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The computer with a proplem is an XP compaq presario.
I can turn on the computer but I can't boot it so I have tried to do a system recovery. I've tried this many times with and without the system recovery disk.

When I try to recover it starts and whilst it is trying to 'formatting hardrive' it stops and says the meaasge 'The PC recovery was not successful. Disconnect all external drives from your system for example, USB drives, external hard drives, and so on, and start this process again'

There are no external drives connected.

I cant get into the computer even in safe mode.

I do not know what else to do.

Please help and Iwill respond to any questions you have.


Answer:XP system recovery failed. help

what happens when you "can't boot it" without the recovery does it just freeze up and if so at what point?
does it give you any errors?
One possibility since your formatting anyways is to try a boot floppy and format or run a disk check from there, if that fails you may be looking at a bad hard drive.
possibly one of your friends or family has a pc running xp you could make a boot floppy from if you don't have one.

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I have an issue i hope you all can assist me with. I wasn't careful with my computer and it got trashed by viruses/spy ware. it was to the point where i couldn't even run a spy ware scan so i decided to use HP's system recovery option. bad idea. i ran it got through everything fine, got past the screen where it is asking things like computer name, how i access the net, what time zone I'm in. then it got to a black screen with an HP logo that said "please wait", so i waited after about twenty minutes i rebooted and got a message saying windows hadn't fully installed and to redo setup. i had to redo the system recovery. I did and once again got to this screen, i figured id give it a little more time. I went to school and 8 hours later i came back to find it on the same screen when i turned the monitor back on. I really need help, i have no idea what to do id id kinda like to get my computer back, so if you know what would fix this problem id appreciate it.

Thanks a million,

Answer:HP system recovery failed

Hmm.. I would get a Windows cd from someone and reinstalled windows using regular Windows XP cd. You can still use the CD-KEY that was provided with your HP though..Let's see what other geniouses on this board will suggest. Mod Edit - Post edited to remove suggested pirating method - Leurgy

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Last week, I purchased a new Lenovo X260 (Type 20F6-006AUS). Packaging said it came with Windows 10, but when I fired it up it booted into Windows 7. After searching for the Windows 10 media or files, finally succumbed and contacted Lenovo support. The agent said the Windows 10 files are available by request and come on separate media, so I made the request.  This afternoon, a thumb drive with the Windows 10 Product Recovery arrived.  (Rhetorical: Can it really be Product Recovery if the laptop was represented as having Windows 10 installed, but was not actually installed?) I followed the instructions. Now when it boots to the thumb drive, I click past the Acceptance of Terms and conditions, acknowledge it'll wipe out all my personal data and watch the recovery start. About 1 minute in, I get a pop-up with the window banner "Product Recovery" and the message "Recovery failed." The recovery process must have gotten far enough that it wiped out the boot sector on the SSD, because I can neither boot to the original factory SSD or to the Product Recovery USB they shipped. I've searched around and found no solutions for this specific problem. Some have speculated it may be because they didn't have factory installed HDD, but I've swapped nothing out from how it came shrink-wrapped. Any suggestions?

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I know this is is quite old computer, but until now it was just enough good for my usage.
Anyway, after I have done a recovery of the Windows Vista OS that came with my computer, I got a notification from one of Toshiba tools that there is an updated BIOS available for my computer.
I've downloaded it and tried to perform an update. After the process had (probably) finished, the computer did not react to touchpad and keyboard. I was not sure if the update was really successful, especially because it looked like the computer was is frozen state. So I left it for next +/- 30 minutes but no change.
Then I decided to reset it as even the power button was not working. So I had to remove the battery and unplug the AC power.

... and the computer was (almost) dead then.

Now it is so that when I press the power button it seems to power up, but the screen remains blank, the fan is working and Windows is not booting. It just makes one short scratching noise from the DVD drive and this is all.

My question is, what is the recovery procedure in my situation ? I've tried to look for some potential help on the Internet and I found some forum posts or articles stating that there are some recovery procedures for different BIOSes, but what is the procedure for my BIOS ? The only thing that I found "working" was that if I press the power button holding Fn+Esc keys, the laptop powers on with flashing power button. But how to force BIOS recovery flashing procedure ?

... Read more

Answer:Satellite A300D-156 BIOS update failed - I need help with recovery

This is really stupid situation now. You will not be able to fix it with some simple recovery operation. BIOS is screwed up.
In the past I was not faced with such situation but on this forum I found very interesting thread about BIOS ?recovering?. Please take some time and visit this thread.

Maybe this will help you with your machine.

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I tried to reinstall Vista using Toshiba recovery disk... when i tried to do it took long time to copy files and then it asked for next disk.
Even after inserting 2 disk it still asks for insert next disk... I had no choice and i cancelled it...

When i booted again it said bootmgr missing
'CTRL+ALT+DELETE' to restart

I stuck up don't know what to do.

pls tell me sme suggestions

Answer:Satellite M300: bootmgr missing after Recovery has failed


The error bootmgr missing appears because the Recovery procedure hasn?t finished and the old bootmgr was destroyed.

It looks like your second DVD is not readable for no apparent reason.

Maybe you could try to recover the notebook using the HDD recovery option.
Maybe the partition was not damage during the recovery procedure from DVD.

So press F8 after notebook was powered up. Choose first option called Repair my Computer. Choose last option ?Toshiba Recovery? and try to recover the notebook from HDD.
If it doesn?t work then you could boot from the original Vista DVD and could try to repair the boot manager.

In worst case you would have to reinstall the OS from the Microsoft Vista DVD or you will order a new Recovery DVD from Toshiba.

Good luck

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i have a Toshiba Satellite L500-F19, and recently started have a bad performance in the graphic interface and also started to shut down on its own.

In order to try and fix the problem i used the HDD recovery sistem by pressing F8 in the boothing process.
What happens is that this process failed and and now my portable computer doesnt even start!
What can i do?

I have a windows repair disc but it was only made a few days ago and this pc is in my possetion for 3 years now.
Is there any way i can recover my sistem back to the original?


Answer:Satellite L500-F19 does to boot due to failed HDD recovery process

Yes, you can recover it to original factory settings. You can do this on one way only: you must use recovery DVD. Have you created this disc?

Please don?t mix Windows repair disc and recovery disc. At the moment you cannot repair anything. What you must do is clean recovery image installation.

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I have a similar problem. I have a Satellite R630-13T and am trying to use the Toshiba recovery Media creator to create 2 DVD restore discs.

When trying to create the first disk I get the following message:

Failed to read the following file.
(Error Code: 020150-20-00000000).

I get a similar message when trying to create the second. I have tried four times. On my last attempt I disabled the real-time protection on my virus checker (Windows Security Essentials) - I don't know how to shut it down completely, not sure you can. I also turned wireless and bluetooth off.

I need to create these disks please. I am using Scratch resistant Philips DVD+RW 4.7GB 120Min 1-4x Speed disks.

I know someone else has mentioned to try another type of disk but i have only just bought these ones for this purpose and don't really want to buy more if I can help it. Surely the type of disk isn't a problem? When I look at the disks in the drive they have files on them - even the file that the error message above says it couldn't read.


Answer:Satellite R630-13T: Failed to create Recovery disk

I had similar experiences in the past and I can say that after several tests using different media types I was able to create recovery discs using DVD-R media only.

Hey buddy two empty discs are really not expensive so don't waste your time here waiting for some solution and buy two or three empty DVD-R discs and create recovery media.
One more tip: don't buy some cheap stuf but high quality Verbatim or TDK discs.

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Product: Presario C751NR Notebook PC
OS: Vista Home Premium
Using Recovery Disks: System Recovery DVD Windows Vista Home Premium Disk# 466260-001

Lap top was stuck on a black screen reporting BIOS error.
Owner's brother put a Dell's Recovery Disk into the lap top, which got the laptop to turn and function but of course the drivers were messed up.
Owner bought the HP System Recovery DVD through HP themselves.

Laptop performs recovery completely until the very end of installing the software. The Recovery Manager announces that the Recovery has Failed. The log shows everything has passed except for: Logs BB IMSM.log

Is there anyway of fixing this asap? We do not have the funds to take it to a professional at the moment, and the owner needs this laptop for schooling.

Please help.

Answer:System Recovery w/Disk Failed HELP!

Hello and welcome to the forum.

If you are able to get to the desktop then try this.

System Files - SFC Command

If errors are found then run the sfc 3 times to make repairs.

Also here is how you do a system restore.

System Recovery Options

System Restore - How to

Create a Recovery Disc

You might need to boot in safe mode and here is how.

Safe Mode

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Displays System Bios recovery failed repeatedly.Downloaded BIOS Update from HP website and using an USB drive tried to updated. However the same message System Bios recovery failed. Let me know what next. Thanks in advance

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I had a problem, and it was stil under waranty, so they installed me fresh  Rescue&recovery partition.I wanted to restore my sistem, everything went OK, but it did not instal any drivers. I had working windows xp, without drivers.., maybe i acidentaly exit black window... i do not know. I went to Rescue&recovery again, tried to restor factory state.. it started but i received this message:Product recovery failed to restore your system. Tried it few more times. What can i do? I do not want to pay Service for thing like this. Thank you for help!  

Answer:Z61m Rescue&recovery "Product recovery failed to r...

It sounds to me like your rescue and recovery partition may be corrupted. My recommendations is to get the rescue and recovery CD's from Lenovo. I had to purchase some for an old T40 and it cost me like $45, but after you have them you can have piece of mind that you can replace the hard drive and still restore back to Factory settings. After you get the recovery CD's I would recommend reinstalling rescue and recovery.

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Hi there,

I am by no mean techologically minded, so please bear with me. My computer failed to start and I received a message saying that the boot had failed.

When I took it to my computer technician at university, he said that I will need the original disc that came with the computer as the hard drive is 'sick' and he will want to reinstall all the software. I cannot locate this disc for the life of me, and wondered if the media is downloadable or whether toshiba can provide a replacement. I'm in the UK but my laptop was bought in Canada new in Sept 2007. It is a A200 Satelite, 160gb, 2gig ram.

If anyone can help I would *really* appreciate it!

Thank you


Answer:Satellite A200 - BOOT failed need original recovery disc

Hello Harlie

Unfortunately the recovery disc or recovery image cannot be downloaded.
If you want to have original recovery DVD for your notebook model you can order it under

Buy and good luck!

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I've got an IBM T42 Thinkpad; had it for about 6 years and it's done me proud. Any time I got a serious virus I would just hit the blue "Access IBM" button on startup, and run a factory reset. Brilliant. I got a virus recently and decided to do a factory reset today. However, when I tried to do it this time I got the error message "IBM Product Recovery Failed to Restore Your System" shortly after it started. I don't have the recovery CDs and I don't know what to do. Can anyone help?

Answer:T42 Product Recovery failed to Restore Your System

Hello mate, You can buy the recovery cds from Lenovo, or you can download a windows cd and install it and then download the drivers from the Lenovo website.

__________________________________________________________________________________Knowledge is of two kinds. We know a subject ourselves, or we know where we can find information on it.ThinkPad T510 4313-CTO Windows 8 x64 - Intel Core i7-620M - NVIDIA NVS 3100M - 8GB RAM - 240GB SSD- Intel Centrino Ultimate-N 6300 - Gobi 2000.ThinkPad Helix 3697-CTO Windows 8.1 x64 - Intel Core i7-3667U - Intel HD Graphics 4000 - 8GB RAM- 256GB SSD - Intel Centrino Advanced-N 6205 - Ericsson C5621gw

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Hi everyone. I have a Gateway nv44 laptop that originally came with windows vista. but I was eligable to upgrade it to windows 7 and did so.

I am stuck in a little dilemma here. I was having some issues after the windows7 SP1 update. I had to use the system recovery on my laptop to do a complete recovery.

In the process of doing that something went awry and is now causing me to not be able to get my recovery complete and my laptop working again.

I am getting the following message>

The comupter restarted unexpectedly or encountered an unexpected error. Windows installation cannot proceed. To install Windows, click OK to restart the computer, and then the re-installation.

Now if I follow what they say's I will get that same message no matter what.

I do have recovery CD's I ordered ages ago... and have attempted to use. Now I had to go into bios and change the boot order so it wood boot from the cd's.... but I am still getting the same error message I listed above.

I am about ready to throw this out the window, but that wouldn't so I was hoping some clever soul amongst you might have some ideas of how I can solve this issue and get my laptop back in working order.

sorry I meant to add that I believe the system restore and disk revert the computer back to windows vista...But I do still have my upgarde cds to put it back to windows 7 if I can get this up and going again...

Any thoughts or suggestions you folks might have will be grealy appreci... Read more

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HDD is failing. I spent the last 16 hours reading the BSOD threads and decided to accept my fate. I can provide details if anyone is interested, but I've decided to replace the HDD. I'm posting here to run my plan by the experts in case it is incredibly stupid and would not work.

-600gb of data not sufficiently backed up (last backup 6 months ago). I can access the data and save to another drive using the copy/paste method from the 'System Repair' menu, but 600gb to my external HDD over USB 2.0 (and with the drive in the state it is in) would take days.
-I cant find the recovery disk I made, but I have a partitioned recovery drive (on the failed HDD).

My response:
-Bought two internal HDDs.
-HDD1 will be installed and used to backup failed HDD because transferring to external HDD over USB 2.0 was very slow. (Is this an accurate assumption?)
-HDD2 will be installed and OS/drivers will be restored from failed HDD. (Can I do this?)
-failed HDD will be removed. HDD1 will be used as a backup drive or 'file server'.

Any thoughts, warnings, or words of wisdom?

Answer:Win 7 System Restore from Recovery partition on failed HDD to new HDD?

Hi and welcome to the Seven Forums

A clean install to the new HDD would of course be better, but if you want to transfer your old Windows setup and if the failing HDD still allows you to boot to it, this tutorial offers a practical solution for transferring your old Windows to new HDD: Windows 7 Installation - Transfer to a New Computer

Method Two in the tutorial is for your case. Use for instance free Macrium for imaging: Imaging with free Macrium

After a clean install or transferring Windows to the new HDD, connect the failing HDD to the same computer and do the copy/move & paste.


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My drive failed. I have installed a new drive and I have the recovery CDs but the system gets to the HP BIOS screen and will not let me change the Boot Menu or enter setup to select the boot drive. If I disconnect the DVD and the new drive I get the message that I don't have a bootable drive. How do I get the System Recovery to boot and install to my new drive? Thanks for any help.

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This is the error message I get when I try to restore XP on my T42P. Have replaced the harddrive and bought recovery CDs to restore the system onto the new drive (a 160 GB IDE drive made by Samsung). The first part of the recovery procedure works ok, I was asked to insert the disks 1 - 7, one after the other and contents were copied. At the end came a message telling that the system needed to restart to continue the recovery process. After the reboot I had to again accept the license terms, and then a window came up, with the text "Recovering your system, this may take several minutes..." and with a "Total progress" bar at the bottom. However, only seconds later a message box came up, telling "IBM Product Recovery failed to restore your system". Tried the whole process a second time, same result. Then used regular Windows XP Professional installation disk. With this the installation worked without any problem, but of course without the, but of course without the special Rescue and Recovery partition. Thought that maybe after the successful installation with the regular installation disk, the installation with the IBM Recovery Disks might work as well. Tried again - and it failed again. My impression is that my T42p hardware is ok and that these Recovery CDs do not work as they should. I'm somewhat unhappy with this situation. Lenovo charged me for recovery disks and now they don't even work... Anyone have an idea why this... Read more

Answer:IBM Product Recovery failed to restore your system

you can call Lenovo and get another set of recovery media, to replace your faulty one. 

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I bought recently T440s with 16GB cache drive and 500GB disk. I had been able to install new SSD (Samsung 840 EVO 500GB) but I cannot restore Lenovo system from Disks. I had to copy disks to USB drive because T440s don't have optical drive. Laptop is booting from USB but once I'm accepting aggreement (EULA) I have information "Recovery Failed".I have exactly same problem like here: disconnect M.2 16GB mSATA drive but still same error: Recovery failed. Do I have to use external DVD drive ?


Go to Solution.

Answer:T440s and System Restore "Recovery Failed"

Are you talking about Lenovo factory recovery media?
I've tried copying Lenovo recovery media to USB flash drive to do a recovery - using every trick I could think of - and always failed   It may be possible, but I'm not the only one who has tried without success. I don't think the recovery software will run correctly when booted that way.
An external DVD drive may be your only hope.

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That was the error message I got when I tried to do a full restore of my A61 ThinkCentre dekstop. I have a brand new hard drive that was installed by a tech and I just got my reinstallation CD's but I got this error. If it helps at all in the background it says: Processing CK2ZVUS   C:/I386/xpsp3res.dll    (188 bytes security)  Thank you in advance for any help.

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Hello Hello,

my problem is this : a few days ago I update Windows and started going slow clogged after several days decided to put the factory, still try to jam it back to the factory and no longer let me not recognize the partition recovery, I have recovery discs created with Media Creator but do not work will not let me use me I get the following error:
Windows failed to start, a recent hardware or software change might be the cause. To fix the problem:

1. Insert your windows installation disc and restart your computer.
2. Choose your language setting, and then click "Next."
3. Click "Repair your computer."

If you do not have this disc, contact your system administratos or computer manufacturer for assistance.

Status: 0xc000000e

Info: the boot selection failed because a required device is inaccessible.

I tried a thousand ways to access the recovery partition but not detected remains because some program I can see active the disable the hidden but still missing and I can not boot from the partition , I have left me a CD of Windows 7 I formatted the hard drive partition you and I've reinstalled again but Toshiba driver , the problem is that the recovery partition is still but I can not access it and the recovery discs do not work me, , When I access the Recovery Console only see this:
* Startup Repair
* System restore
* CompletePc Restore
* Windows Memory Diagnoctic Tool
* Command Prompt

Answer:Satellite P850 - Failure with Recovery partition - boot selection failed

Hello Hello, my problem is this: a few days ago I update Windows and started going slow clogged after several days decided to put the factory, still try to jam it back to the factory and no longer let me not recognize the partition recovery, I have recovery discs created with Media Creator but do not work will not let me use me I get the following error:

Windows failed to start, a recent hardware or software change might be the cause. To fix the problem:*

1. Insert your windows installation disc and restart your computer.*

2. Choose your language setting, and then click "Next."*

3. Click "Repair your computer."*

If you do not have this disc, contact your system administratos or computer manufacturer for assistance.*

Status: 0xc000000e*
Info: the boot selection failed because a required device is inaccessible.*

I tried a thousand ways to access the recovery partition but not detected remains because some program I can see active the disable the hidden but still missing and I can not boot from the partition, I have left me a CD of Windows 7 I formatted the hard drive partition you and I've reinstalled again but Toshiba driver, the problem is that the recovery partition is still but I can not access it and the recovery discs do not work me.

Recovery Console only has these options:
1 Option: Startup Repair.
2 Option: System Restore.
3 Option: Recovery system image.
4 Option: Windows Memory Diagnostic.
5 Option: Command Pro... Read more

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I had previously had a issue with a virus/Trojan, I downloaded multiple aintvirus/malware removel
Tools, to no avail. So I decided to do a full recovery, apon the recovery completion my system starts to reinstall windows. At that point after registry install the system gives error message that windows is unable to install to "thuis systems hardware" I have tried everything I know and was suggested via tech support.. Any ideas(besides buying a recovery CD or new OS) please help ASAP. Have college work due end of week.

And now its saying hardisk failure and bios is not recognizing my HDD..

Answer:Windows Failed Install after (Windows7) system recovery.

if bios is not recognising hdd it could either be a problem with drivers or your hdd is "fried"

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Hello experts.

I couldn't do a system update with the lenovo update tool nor upgrade the adobe flash player,
so I went to do a system restore using windows system restore.
Everything went fine(no power outage, etc), but when the comp restarted, it showed this:

No OS listed

Backup not listed

I've tried the following options but it's futile.

returns back to this

It seems the HDD's driver is missing? Because it is encrypted with truecrypt? I'm sure there's a backup image with window's system restore and 2 images with lenovo's system restore.

I've tried knoppix live cd to access the harddisk but they're not accessible, probably because I didn't get to enter the truecrypt startup password?

Recovery partition in HDD is deleted.
I need to access all files in the computer before doing a fresh OS install. Advice please.

Answer:Thinkpad Windows 7(with truecypt) system recovery failed

Quote: Originally Posted by needdhelp

Hello experts.

I couldn't do a system update with the lenovo update tool nor upgrade the adobe flash player,
so I went to do a system restore using windows system restore.
Everything went fine(no power outage, etc), but when the comp restarted, it showed this:

No OS listed
Backup not listed

I've tried the following options but it's futile.
returns back to this
It seems the HDD's driver is missing? Because it is encrypted with truecrypt? I'm sure there's a backup image with window's system restore and 2 images with lenovo's system restore.

I've tried knoppix live cd to access the harddisk but they're not accessible, probably because I didn't get to enter the truecrypt startup password?

Recovery partition in HDD is deleted.
I need to access all files in the computer before doing a fresh OS install. Advice please.

Hello there!

I'm not an expert in this area but try this article Recover a TrueCrypt Volume - CGSecurity

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  HelloExcuse my bad english.I had updating my bios notebook & after he restart & i had seen the text :"No Bootable Device, Hit any Key".I'm find some solution on web but the purpose was to make a recovery flash of the bios. I had made all tutorial purpose but anywhere without success. (while holding FN + ESC), the engine should start, detect the key but no restarts. I don't  understand that mistake.Someone can help me please. I'm very embarrassed about this.thanks for our attention.

Answer:Recovery system failed on my Acer Aspire E1-771G. ...

  Go in to your BIOS settings and check if it is set to legacy or if it is set to default UEFI secure boot. To access BIOS settings, tap F2 at the Acer boot screen.

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Hello, I have made a iso copy of the four recovery disk of my Thinkpad Twist that I bought 3 years ago (namely: SR30A19082-1: Windows 8 Recovery Media for Windows 8 Products Disc 1 of 2; SR30A19082-2: Windows 8 Recovery Media for Windows 8 Products Disc 2 of 2; SR30A19083-1: Operating System Recovery Disc Windows 8 PRO Disc 1 of 2; 0B76921: Operating System Recovery Disc Windows 8 PRO Disc 2 of 2).I savec those iso copy on the cloud. I want to factory rest my laptop, that meantime was upgraded to win10 and UEFI. I made a bootable USB key, and copy everything from the iso image of Windows 8 Recovery Media for Windows 8 Products Disc 1 of 2, booted on USB, but then just after asking if I want to format all Hard drive as it is a 500GB HDD with a 24GB SSD), i receive a msg saying that recovery failed. Any suggestion? Thanks a lot.

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Hi all, have a query regarding a clients Essential H505s desktop. The client passed me the desktop onto which was a virus which wiped the boot sector.  after numerous attempts to recovery using the very poor windows 8 recovery console and the even worse one touch recovery.  I asked the client for the recovery disks which he informed me that they were never created. I contacted lenovo recovery who kindly charged me 31euros and sent out 6 recovery disks in which i set out to install windows 8. 4 attempts later and a error message which states, "factory recovery - recovery failed" on the final stages of the install leaves me feeling A) very annoyed B) shocked and confused. the lenovo recovery are only contactable by email which is even more frustrating and the client is getting to a point of asking me to throw this item in the bin.  This does not look good lenovo, I have pointed clients in your direction for the past 12months by passing Toshiba but now? after this? has anyone else had any experience with this? can we take the item back to PC world and ask for a refund?will lenovo offer to send out a replacement PC?


Go to Solution.

Answer:h505 factory Recovery - recovery failed

Hi as-computers, welcome to the forum,
sorry to read about your experience.  I would like to suggest that you contact support at your first opportunity; the fact that you are having difficulty recovering a system using original recovery discs does suggest that there is a problem somewhere. I'm sure they will be able to offer other assistance / ideas.

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Recently I could not get my MSI laptop GS70 20D 295US to Boot to Windows after a failed Driver installation

Tried F3 for Recovey and got the error 0xc000000f Windows/System32/winload.efi missing or damaged

I then created the Windows 8.1 recovery USB and could boot and install Windows 8.1 with it. Then I just downloaded all my MSI drivers and reinstalled so all is working fine again

I previously never made a backup, my bad as I usually do all that on all my pc/notebooks etc.

MSI tech had asked me the same and I explained and sent pictures below. I am since ordering one, even though the method I used worked.

What I am wondering is why does it show Healthy Partitions and with Partition Guru it shows files. I just don't want to pay full price for that software when I am ordering the disk anyway.
Recovery in Windows 8.1 is greyed out so clearly it doesn't detect the Recovery Image.

Is there someway to restore the images and recreate or should I just delete all those partitions and regain space.

I basically understand hard drives, types, partitions etc, but not advanced enough to do it with out screwing it up.


UPDATE: I also ran Macrium Reflect and did an "Analyze File System" on all the partitions
Can I use this to Create an Image of the backup from the Partitions.

Answer:MSI F3 Recovery Failed Error 0xc000000f

You have two possible recovery partition choices - and that is the last partition on both disks..

You need to assign the last partition(s) a drive letter and then find install.wim or install.swm(s) those are your recovery images,,

The two partitions with WindowsRE - winre.wim are the recovery tools partitions.. you now have a second one due to the reinstall.. Macruim Disk 1, partition 5

It appears your primary disk is setup as a raid disk - to what other disk in the array??

If I had to guess the 1TB drive was the factory original disk?

The 265GB disk was added?? SSD?? Last Partition contents??

You really need to find out what files are on the last partition of both disks..

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Hard drive failed and unit would not boot. Work I.T department informed me that the hard drive was U/S. new fitted and recovery discs purchased form HP. Recovery fails right at end.  see following screen shots:------------------------------------------------------------------------------------------------------
P2PP BurnBoot Check Failed
Possible Causes:
1. Yellow-Bang occured at Device Manager
2. Some silent-install failure of applications
3. Found failed at PININST_BBV
4. Found failed at PININST_BBV2
5. Found Memory Dump file
1. Checking REGDEV_BB.LOG for drivers
2. Checking BBApps.log for applications
3. Checking MEMDUMP_BBV.log for memory dump file
Note[for ODM]:
If you know which component failed in preinstall process
after checking above files, please OTS it to the component owner.
Otherwise, suggest to contact TWN PDC NB-PreinPM or create PIN-Log and OTS it with OTS Category Image

Description : Unknown Device
PNPDeviceID : USB\VID_00... Read more

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Windows had an error and suggested to recovery that would not affect my current files.Went and followed prompts for recovery then the Lenovo on black screen pops up with the rolling dots on screen.Then the blue screen saying recovery has encountered a problem and resets to the black Lenovo screen with the dots.OVER AND OVER AGAIN.tried my recovery discs. Would not recognize.Purchased from Lenovo the recovery 4 discs.  Would not work.push F12 and tell it to use the DVD player and it tries to read and goes to Lenovo black screen with dots then Fails blue screen over and over.use an external DVD drive on USB. Same.use the one button and which gives the NOVO BUTTON MENU--- Normal Startup/ BIOS SETUP/ BOOT MENU/ SYSTEM RECOVERY. Same thing over and over. I have also removed the battery and let the computer set for a week then tried. Finally I bought a SSD and NOTHING BUT THE SAME. AAAAAAAAAAAAHPlease help. 

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I had two 3.5 SATA disks in windows 7 SP1 64 system. Unfortunately, my MOBO crashed and now i have no PC to recover data. When I took my drives to the  technician, his windows 7 machine identified these drives as foreign disks. there was neither import
nor convert options available in windows disk management utility. my first drive (320GB) was a basic boot disk and the second drive (1TB), a dynamic data disk. Both has data to recover. Because of the risk of data loss , we did not proceed further.

My next option is to buy external 3.5 HDD SATA enclosure and connect the disks to my laptop via USB. I also have an external 4TB USB drive connected to my laptop as a basic disk. My laptop runs windows 8.1 64 bit.

I'm looking for help in these areas.

1. Once the enclosure d HDD's are connected to the laptop via USB, will my 8.1 system show/recognise my external 3.5 HDD's in the device manager ?
2. My 3.5 HDD 's are coming from windows 7 SP1 64 bit system. Will my 8.1 64 bit system identify them as basic and dynamic disks respectively ? The drives are not encrypted.
3. What is the best option to recover/transfer data from my 3.5 HDD's to 4TB external USB drive in this setup ? I do have a Macrium Reflect disk utility.
4. Do i have to first import basic/dynamic disks or convert ? Which option is safer to recover my data intact ?  because i believe, these disks are foreign to my 8.1 system, convert will erase the data on the disks. I worry and confused about t... Read more

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I am trying to install system recovery disk on this hp and when it is done downlaoding it says this error message"user partition cannot be created! system recovery cannot continue!" What should i do please reply with any answers to my problem, and thank you for your time.

Answer:failed to create user partition cannot continue system recovery

I'd start by downloading the disk manufacturer's diagnostic and running it. It may be that the drive is bad, which is causing you the issue.

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Hello. After 6 months of hating Vista and running XP as as a virtual PC I decided to give up and downgrade to XP. I paid for the Rescue & Recovery CD set which comes with the Product Recovery CDs. I followed the instructions precisely and ran the Restore factory contents. It seemed to load successfully from all 6 discs and the Supplemental disc. Then when the Product Recovery process started, it got part-way through and stopped with the message "Product Recovery failed to restore your system". That's way out. I reinstalled and got the same result. Called Lenovo support and they won't help unless I cough up another $99!Thanks in advance for any help.My T61 product code: 6465CTO

DarrellT61P, T30XP pro


Go to Solution.

Answer:T61 Vista-to-XP Downgrade: Product Recovery failed to restore your system

I suppose it's possible you have a bad recovery CD, but perhaps try your own reformat of the HD first  before booting with the Recovery CD and restoring.   The recovery process should do this anyway.  I'm assuming Vista is now gone and the machine isn't booting, otherwise the recovery process didn't get very far,

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Bought Lenovo Product Recovery CD for X31 2672 from Lenovo. Worked fine on a completely wiped clean drive, sort of. I have full Recovery of Access IBM and XP Pro. However, when connecting to cable modem router i get no internet connection. I know the connection is hot as I have a R51 Thinkpad now using the net connection just fine. Won't connect to net. When I attempt to repair internet connection I get an error that reads: "Failed to query TCP/IP settings of the connection. Cannot proceed."  XP Pro that was installed is, I believe old 2002 without SP's. I cannot connect to MS site to update. Any ideas on how to get my restored X31 2672 to connect to the internet so I can start updating XP Pro? I have Googled and found multiple off the beaten path suggestions, but don't want to try anything until I hear from X series users here. Thanks for any help! UpinAK

Answer:Failed Query TCP/IP error after Product Recovery CD

A bit more digging and I have discovered there are yellow exclamation points and question marks in the device manager for Ethernet Controller and Network Controller along with a few more, USB, Multimedia and Video in my device manager. I have downloaded and tried multiple Intel pro/100 drivers from the Lenovo site, all with no joy. They copy the files, I reboot and I'm back with the same situation of not having the system seeing there is an Ethernet Controller because there are no drivers. The device manager shows the ethernet controller at PCI Bus 2, device 8 function 0, but no drivers installed. What specific intel ethernet controller does this old X31 have anyway?? Any ideas??? Thanks!!

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I've got a problem with the laptop Lenovo T410s. I've put the new HDD on it (tried even the same with a different HDD too), and started to instal WIN 7 64-bit from the recovery disks. I used to do it many times so far with different Lenovo laptops without any problems. But this time, a while before the end of the instalation (when processing the sdrivebackup.wim) it stops and comes with a statement: " the recovery process has been finished, please ...." (but I see that the progres bar is far awayfrom 100%) , and finishes the instalation, reboot the computer and it comes the screen with the statement from the Windows Boot Manager:"Windows failed to start. A recent hardware or software change might be the cause. To fix the problem (...) File: \Windows\system32\winload.exeStatus: 0xc000000fInfo: The selected entrycould not be loaded because the application is missing or corrupt" I read a lot about the ways to solve similar problems, but they don't work on my case. The strange thing is, that I can instal WIN 8 or WIN7 from regular Windows instalation disks  (not from Lenovo recovery, but from normal universal Windows instalation disks).As I told before, I tried it in 2 different HDD disks with the same effect. It looks that the recovery instalation stops before the end without instaling some files which are missing later during starting the system.Anybody can help me with that problem? 

Solved!... Read more

Answer:Lenovo T410s recovery windows 7 failed to start after the system instalation.

I'm not sure this is a source of issue but who knows...What are the Boot Mode setting in BIOS Setup menu and HDD partioning type? For the Lenovo recovery they must be "Legacy" (it means BIOS, not UEFI) and "MBR" (i.e.not GPT).If you installed win8 at least UEFI setting persists instead of legacy BIOS one

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Dear all My system has an age of 8 weeks (!) and initially after I bought i booted up the pre-installed windows7 and created the recovery dvd set (boot disc, and the 3 data discs). I then had to install a linux on the system which was running fine the last 8 weeks (complete wipe of disk prior to linux install).I now wanted back to restore the factory pre-installed win7 (again, wipe disk with image). While creating the recovery set there was no error seen. During the restore all went smooth, until the last few steps taken on data disc 3, there poped up a message like "windows failure, my be caused by hardware change" -> you only can click OK (which i made). After booting, you are not able to startup windows. Windows claims the error: Title: Windows Boot ManagerWindows failed to start. A recent hardware or software change might be the cause. To fix the problem: 1. Insert your Windows installation disc and restart your computer.2. Choose your language settings, and then click "next"3. Click "Repair your computer." If you do not have this disc, contact your system administrator or computer manufacturer for assistance. File: \windows\system32\winload.exeStatus: 0xc000000fInfo: The selected entry could not be loaded because the application is missing or corrput.  Thank  you very much for every hint or help! Kind regards,Rolf

Answer:T410i: Lenovo DVD system recovery fails! (windows failed to start)

Hello liro,the recovery process need 1 cd and 2-3 dvd´s.Check out this thread:

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Failure of Two 1GB HDD drives, Mirrored-RAID1, using Win7x32 Disk Management, 1GB on OC?d system were removed from system after Boot drive failed, and reinstalled on the same system, after new SSD and Win10x64 was installed. Win10x64 Disk Management has marked the drives as dynamic, online, and failed after Import Foreign Disks command.

Minimum Goal for Success:
Reattach One of the two drives to have access to the Data files in both partitions that existed on the Mirrors.

Initial System Configuration when the drives were mirrored in 2011:
Asus P5Q Pro Turbo, Q9400, OC?d to 3.2G with FSB=400Mhz and some voltages modified. C: drive were two 36GB Raptors in Raid0 using ACH10 Intel Raid controller. Mirrored two 1GB Hitachi drives with Windows Disk Management into two partitions using Windows 7x32. All drives SATA interface.

Current Configuration with the drives not accessible:
Asus P5Q Pro Turbo, Q9400, Default BIOS, No OC'ing. C: drive changed to SSD Samsung 850 Pro 240MB and loaded new Win10x64. All drives installed on same SATA interface as before.

Possible Actions that contributed to the Issue:
The initial system under Win7x32 failed to boot from RAID0 C: drive likely due to ACH10 and CMOS, which meant that the RAID1 Mirrored drives with the data I want to recover where not removed from an active system gracefully.

The drives were attached via original SATA cables. Win10x64 recognized both the Drives as Foreign. ?Import Foreign? wa... Read more

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Oh, boy. My computer has so many problems I don't know where to start. It's just one thing after another. I know it must have multiple viruses, spyware and all that nasty stuff.

I came to the point where I said hell with it, I'll just do a system recovery and start from scratch. Well, that failed too. My HP has a built in system recovery (no discs, like most HP) and when I tried to use it, it just failed and said the system couldn't continue. Those damn viruses must've got into my registry and completely f'ed me up.

I'm hoping some kind person out there can help me get this thing back to working order. At least so I can do a recovery or help remove the major problems/viruses. Any help would be really apprieciated.

Here's my Hijack this log:

Logfile of HijackThis v1.99.1
Scan saved at 7:53:12 PM, on 7/11/2007
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\Program Files\Common Files\Ulead Systems\DV... Read more

Answer:Multiple problems, built in system recovery failed, etc. Hijack this log inside...

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I was in The process of trying to remove a 268d3 Microsoft Popup that had locked up my laptop and was trying to restart in Safe Mode. On the first attempt, I powered it on then repeatedly kept pressing the F8 key. Lots of start options came up, but none for starting in safe mode with networking. I pressed esc and I powered it off. 2nd attempt I did 't hit the F8 key fast enough and starting Windows came up, so I shut it off again. The third attempt I pressed the F8 key before I hit the power button and after some beeps, I got a message windows would 't start and was searching for a resolution. After that a pop-up came up asking to perform a system restore. I cancelled it, because I didn't want to lose all my pictures, etc. Then HP Recovery Manager popped up with several options and I selected Backup as precaution. It began creating a backup, showing the files and the percentage of progress. Then it suddenly started the process all over again, going much faster, but showing 0 percent for at least 10-15 minutes then after 9% a Popup came up saying HP Recovery Manager failed. Error FFFFFF14. On the portion of the file under the Popup it showed D:\Users. Someone please help me ASAP!!! I'm paralyzed with fear that I'm going to lose all my precious pictures and files. I have a LaCie 1T External Hard Drive that Genie 9 Timeline Home 2015 backs up to and also the Cloud service Sugar Sync. I don't know if the virus or whatever it is has infected those backups or not. I have researched... Read more

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I had to restore my computer to factory settings and created a backup using HP Recovery Manager.  When I use HP Recovery Manager to restore the files, it says that they will be created in the following location, Cystem Recovery Files and that a shortcut will be placed on my desktop.  When I click next, I get the following error, HP Recovery Manager Failed. Error Code = 0xEFFFF01 and Recovery Manager does not finish the task.

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BIOS V F.42RECOVERY FAILEDError code = 0xEFFFFF08 Pls Help

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I have the problem with HP Pavilion Notebook P1Q20EA.
Any idea how to solve this?
 am not enable to run recovery, although I have recovery disk and the recovery drive is untouched. Anyone here from HP support?

Answer:Windows 10 Recovery failed ; Error code: 0xc000000f

Hi @OMH7, Welcome to the HP Forum! This is a wonderful location to converse with  the community, get assistance and find tips . For you to have a rewarding experience, I would like to include the following link for your perusal and reference. First Time Here? Learn How to Post and More I understand you are having a difficulty doing a recovery, although you do have disks and the recovery partition. I am glad to help with that.Here is a link to HP PCs - Performing an HP System Recovery (Windows 10), which will explain the issue and how to overcome it. Best of Luck! Please let me know if this information helps you resolve the issue by marking this post as "Accept as Solution". This will help others easily find the information they may be looking for.  Also, clicking the" Thumbs up" below is a great way to say thanks!   


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When i was apllied recovery cd's (3+1) there was genereate error. after installing whole  windows 7the error was about synpatics touchpad.  Please give me a solution please help me.  

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Dear sir, HP 14-n034TX pavilion ultrabook original windows 7 64 bit.  i created recovey image on USB flash drive 32 GB (2.0)Recovery image was created successfully apter ,i got autoupdate on my machine for windows 10Windows 10 was installed successfully but somehow i noticed a delayed boot uptime inwindoes 10 so thought of going back to Windows 7 since it's apretty new machine with good configurationI did not create backup media for windows 10.I used recovery manager "restore to factory condition" option to go back to windows 7 by pugging in usb stick on right hand side usb port of the system I used recovery manager "restore to factory condition" option to go back to windows 8 by pugging in usb stick on right hand side usb port of the systemI used restote without backing up files option and it took more than 2 days to perform the steps before getting the above error mesage at close to 92% stage.I was wondering why it could take so long to recover the machine, i read some posts online and then somewhere in HP forums it was mentioned that try to plug in the usb stick on left hand side port and then restore.I plugged in USB stick on left hand side, it went back to 92 %  with in 15-20 minutes of time but again got the same error message close to 92 or 94 %I unplugged the usb stick and tried again at same port with same error message/code, In total i have tried 4 - 5 times trying different options with no luck.Please advise, how can i restore win... Read more

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Hi everyone, First post here. Sorry if there's a rule I'm unaware of that goes against posting this question.  I backed up my files using HP Recovery utlity. Upon reinstallation, I brought the folder to Desktop from an external source. Firstly, the problem is Recovery Manager failed. Error code = FFFFFF 18. This comes up when I click on the Restore.exe from inside the backup folder which contains a .txt file, a few .DLL files and two folders - namely Language and FBData.The FBData contains large SWM files.  I read this post here and the proposed solution but it did not work and I could not view the contents of the SWM files/folders.  I am using:HP ENVY Notebook - 17-k251na BIOS:F.43-07/29/2016 OS: Microsoft Windows 8.1 Best regards, 

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Had to use Recovery disc recently only to discover, too late, that I had lost the two media creator discs to completer the reboot.

Can't find them on the basic home page - help!

Answer:Satellite C650 - Cannot find recovery discs to perform full recovery

Recovery disk cannot be downloaded.
You can order it for a small fee.

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I have a Satellite U400 (few years old), and I never created the recovery DVD.
Now I want to do it, but for some reasons, when I launch Toshiba recovery disc creator, nothing happens...
The partition with the recovery files is there, as well as the folder HDDRecovery. I did add some files to this partition, could this be the problem ?

Thanks for your help.

Answer:Satellite U400 Impossible to create recovery DVD with Recovery disc creator

>I did add some files to this partition, could this be the problem ?
No. if you didn?t change partitions structure this should not be the problem.

Question is: does Toshiba recovery disc creator start or not? If you cannot star this tool it has nothing to do with recovery files.
Can you find this file - C:\Program Files\Toshiba\TOSHIBA Recovery Disc Creator\TRORDCLauncher.exe ?

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I have a Satellite L670 PSK3EE-xxxxx

When I launch Toshiba Recovery Media Creator I have two errors :
Unxcepted error, please close the app and relaunch :


Then it displays the soft and ask for 3 DVD...
Any idea why ?
Where Could I download a new version of Toshiba Recovery Media Creator ?

Thanks by advance

Answer:Satellite L670 PSK3EE - Recovery Recovery Media Creator ERRORS

Toshiba recover creator asks for 3 DVDs because three empty DVDs are needed in order to create an Recover Disk!

PS: I found Toshiba Recover Media Creator for download on this Toshiba Australian page:

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Hello all, I have a Satellite L675. In the recovery wizard, there is an option for "Erasing the internal hard drive". According to the user manual, I am given the following warning: "Erasing the internal storage drive will delete all data on the drive, including the partitions",

Will this recovery wizard option actually delete the hidden recovery partitions (sda1 and sda3), wiping the entire hard drive, or just the user-created partitions (sda2, AKA C

Thanks for clarification on this.

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if i were to get a new hard drive and swap it with my current one, could i use this program so that i would not have to reinstall windows or any other programs, or loose any files?

i assume it would backup to DVD correct? and how would it then work would the computer boot from the dvd?

Answer:Symantec backup exec system recovery v8.5 system recovery disk

You don't want a backup program; you want a program that will clone everything on your old hard drive to the new hard drive.

Backup programs are set to restore only to the same hard drive that was backed up not to a different hard drive.

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I just purchased a brand new laptop and have realised that it didn't come with a recovery disc or a recovery partition on the hard drive.

Just wondering if my hard disc crashes how am i supposed to reinstall windows?
The laptop i bought is a Toshiba satellite L500 and is only a few weeks old.

If anyone could help on the subject would be very much appreciated.

Answer:Satellite L500 - No recovery disc or recovery partition - How to reinstall?


Normally if I buy a new notebook or other product I read the user manual firstly. So I would recommend that you should the same before you ask different questions.

The point is that you have to create a Toshiba recovery disk yourself. Therefore start the recovery disk creator that is preinstalled on your notebook and follow the screen instructions. I recommend a high quality DVD-R medium to create this disk.

Furthermore you can reinstall Windows using the HDD recovery option. On the second partition you can find this folder that contains an image of factory settings and you can start this feature if you go in advanced boot menu and select ?repair my computer?. This is not a special partition, only a folder where the image is stored.

HDD recovery procedure is the same as Toshiba recovery disk. You get back factory settings too but the recovery disk wipes the whole HDD. The HDD recovery only the first partition.

By the way: Normally you did get this message:

+your system is equipped with hard disk recovery system. if you need to repair+
+your computer by restoring it to original factory state, you can do it directly+
+from harddisk (press F8 when you boot your computer, choose "Repair your computer"+
+and follow the menue instructions) or create a bootable Recovery Disc Medium for this purpose.+

+Toshiba recommends you to create Recovery Disc Medium using the "Toshiba Recovery Disc Creator" to ensure+
... Read more

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I have Satellite M305D-S4830, and try to restore the factory settings, the computer brings two DVDs, which were read well, but at the end of the second one generates the error with number 10-FC12-0241 and asked to press a button to turn off the computer. So far I have not been able to restore the system and nothing to boot the computer.

Please, help me fix the problem


Manuel Fajardo Benitez

Answer:Re: Satellite M305D-Recovery factory defaults for Vista using the recovery


Bad memory can cause Recovery problems.

Go to and download Memtest. Its a bootable Floppy disk or CD that will test the memory for errors.

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Hello, I've used the recovery media creator to create a USB flash drive recovery media.

If i then use that to restore the Windows 7 installation onto a new hard drive (as SSD) will that drive itself have the recovery media partition on it?

So if I then lose the USB stick could I restore again by holding down zero when powering on?

Or does it recover the Windows partition and nothing more?

Thank you

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I recently bought a Satellite Pro L850-1UJ with Windows 8

I've created a new partition (so i could use it as data room)
i.e. C: the windows system AND Z: my data

after that, i could NOT use the RECOVERY MEDIA CREATOR to create the recovery dvds
BUT the partition still exists and i can see the inside files from windows

IS IT a way to extract the files from the recovery partition or any other clue how i could fix the partition scheme so the RECOVERY MEDIA CREATOR could recognize it

Many thanks for your time...

Answer:Satellite Pro L850-1UJ: How create recovery DVDs from recovery partition

After changing HDD partitions structure it happens that ?Toshiba recovery media creator? cannot find recovery files. These files are marked with special markers that in your case cannot be found anymore.

I?m afraid now is too late to do or change anything. You are not the first one with this problem. We always write here that first step should be recovery media creation and later you can do whatever you want. You can even delete it.

Now you can just order new recovery disc at

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I just buy a new Satellite L50-A-161 with 6 Gb Ram.
When i try to create the recovery disks (3 of 4.7Gb DVD) with Recovery Media, during the verify, after writing the first disk, I receive this error message:

Cannot read file:
D: \EFI \ microsoft \boot \bcd
(error code: 02014F - 20-00000000)

and the process stops.

Is there anyone thath can help me?

These are the spec of my notobook:
Satelliete L50-A-161, 6 GB Ram, Intel Core I7 3630QM-2,40GHz,NVIDIA GEFORCE GT740M 2GB RAM, S.O. W8 64bit.
Ask for more, if nedds.


Answer:Satellite L50-A-161 - Recovery Media fails in creat recovery disk

Hmmmm.... there must be some problem with recovery image.
When you open recover disc creator and if there is option for USB media creation please test it.

Maybe you will be able to create recovery USB stick.

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Talk about confusing. Does anyone know how to get a Toshiba C660 working after the HDD has failed and the owner has stupidly NOT followed the instructions to make a recovery disk. Will the recovery disk ( if you purchase one from Toshiba ) rebuild the new HDD along with a new recovery partition and install windows 7 (original OS ) and accept the product key printed on the Windows License attached to the base of the laptop. I have read a number of suggestions but these have been deemed incorrect by others.

Surely Toshiba must have a way of sorting this problem.

Do they read these posts ?

Answer:Satellite L660-12Q - Would recovery disk rebuild the new HDD along with a new recovery partition

Hi buddy?

I don?t think that this is really complicated? I could find all info regarding the recovery procedure in the user manual?

The recovery disk has to be created at the first day of purchase? its recommended to create one in cases something would be wrong with the HDD.

The recovery disk contain an image?. Image is a package containing Win system, drivers, tools and all the stuff preinstalled on the notebook.
You purchased the notebook and the system was already activated so you don?t need the key placed at the bottom of the unit.
Furthermore the usage of recovery disk formats the whole HDD (partitions too) and set the notebook back to the same state like at the first day of purchase.

There is also another option to recover the notebook called HDD recovery. This HDD recovery does not need recovery disk. Usage of HDD recovery would format ONLY the C (system) partition.

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Hello all!

Please I need the system recovery for Satellite Pro PSM35E.
Where can I find it?

Answer:Satellite Pro M30 - I need the system recovery


Was your notebook delivered with Windows XP?
If yes you can order a new recovery disk from an authorized service provider. On the Toshiba website you can search for them.

The system recovery disk can?t be downloaded.


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Greetings All,

I am in the process of trying to create a Recovery Disk Set for a Client's *Satellite L300 - PSLB8A-07U004*.

While the application opens and begins the creation of the disk set, it has, three times now, failed at with the error message of *"Failed to open the following file. D:\!V5_01_07.VRP (Error Code: 020123-F1-00000000)".*

I did attempt this process the first time while the all the client's data was still loaded.
I have now done a 'Restore to 'Out of the box experience' because I thought one of those files might be the cause but, alas, the error was repeated.
Obviously this is irritating (to say the least).

I have NOT made any change to the layout or sizing of partitions.'

Any thoughts?


Answer:Creation of Recovery Disks - 'Failed to open the following file" Error

Wait a moment. If I understand you right you CAN restore OS using F8 but you CANNOT create recovery DVD using "Toshiba Recovery Disc Creator".

Am I right about that?

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Recently the hard drive in my Acer Aspire ZS600 failed. I purchased a new hard drive and the recovery media disks from Acer's website. However after installing the new drive and running the recovery disks, the third and final disk ejects with the error message "Restore Failed - Can not fine image path: M:\RecoveryImage\install.wim" I have searched these forums as well as the farthest reaches my googling skills will allow and I have not found a solution that works. I am fairly certain it is not an issue with my hard drive, optical disk drive or the recovery media itself. Any insight on this issue will be greatly appreciated.

Answer:Acer aspire zs600 recovery error; "restore failed ...

i presume that your new HDD was completly clean, you didn't format or create partition prior to use the Acer erecovery medias. in a past thread there was a similar issue and Acer-Justin found the solution, i sent him a PM.

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Hi, Before my G50 hard drive crashed, I had made 2 image backups (at different times) on an external USB HDD using OneKey Recovery. Lenovo replaced the internal drive, but whenever I try to restore my old system from either of the backup images, the process stops at various points with a "failed to access file" error message. Some additional info: - I am using OneKey Recovery (OKR) 8- pre- and post-crash OS is Windows 8.1- I am able to initiatlize a clean install of Windows 8.1 from the hidden partition of the new internal disk (which is great, except that all my old data is in the OKR backup images!)- I have launched OKR both from the special button on the side of the G50 and also from within a clean Win 8.1 install, and tried recovery from each without success- no changes were made to internal disk partitions (new and old disks)- each image is about 220 GB (in +760 files)- the USB HDD is a WD 1TB passport, has been checked for errors, and is operating just fine After extensive searching on this forum and elsewhere, I cannot find any solutions. I have even less comfort after having to explain to a Lenovo rep what a disk image is and what it means to restore my original disk image to a new disk using OKR. Even if I cannot restore the entire image, it seems there would be some way to "mount" or unpack the image files to at least recover some of the data files. OneKey Recovery has been, for me, any thing but that; it is a OneKey Disaster. I us... Read more

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I have deleted the hp recovery partition from my notebook HDD. Today i try  to perform recovery using HP recovery disc but its failed picture of error is attached below:  r   i have turn on legacy boot. i have attached all pictures of recovery process below:    after inserted supplemental disc       recovery failed by click on detail what should i do?

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HELP! So we recently purchased an X240 for a user and it's been nothing but issues. Shortly have installing the applications he needed, the machine has been having this weird problem of unresponsiveness for no reason. You'd start up Excel and then shortly after that the machine just "pauses" for many seconds before the mouse moves again. Anyway, after trying to figure out the cause I gave up and decided to restore the machine to its factory settings. Problem is, pressing F11 and booting into recovery the process stops about 1/8th of the way and says "Recovery failed." Does anyone know what this means exactly under all of this GUI interface? There's no details as to what or where it failed. I've even created a USB recovery disk to restore from, but it bombs out at the same place... I've asked Lenovo to send me recovery disks, but that's going to take time to receive and guess what... it's coming as a DVD when this machine has no DVD drive! HELP!

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Hi, I'm using recovery disks to recover Windows on my Lenovo G505 (the onekey recovery partition is corrupted). When I select either of the 2 recovery options using the disks I get the message "create recovery file (aodstat.dat) occurs an error" and I'm unable to proceed. Can anyone advise what this error means? The notebook is still under warranty. ThanksEd

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Dear all,

I delete all data in C:\ drive and I do a format c:\

I don't create a Recovery CD, and now I can't restore with F8, but I show that I have a recovery partition on D:\ drive.

Please, how can I restore it ?

Thanks in advance for your help.

Best regards,


Answer:Satellite C670 - formatted C:\ and no Recovery CD but recovery partition


Maybe this thread about a similar theme would be useful for you:

If this is not helpful or if you will not be able to recover the notebook using the method mentioned there, then you will need to order the recover disk from here:

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Hi all

I have a customers Sat M40-197 which was badly messed up with malware so I did a full recovery using the supplied disc which has the product number PMR400490EN0. After restart the system just hangs in normal mode, and on safe mode I notice that the last line logged is Mup.sys but even in that mode the system still doesn't start. I've tried using Ghost in advanced mode not resizing the partition but no matter what I try I can't get it to start.

Before I take what I think is my only option of using a standard OEM XP Home disc and installing using the supplied product key I was wondering if anyone had any solutions to this?

Thanks in advance.

Answer:Satellite M40: Recovery procedure hangs on restart after using recovery CD


sounds first like some Recovery CD error. I mean it?s possible that the CD is physically damaged or whatever and then some data may be corrupted.

If not then I would assume the following reasons:

- HDD is not properly formatted -> reformat it completely and create one BIG partition
- HDD is faulty -> check the HDD with some special HDD tool from the manufacturer (in most cases you can download it from the manufacturers website)
You can also download "UBCD4WIN" (just google for it) and check your HDD with the integrated tools
- The memory could be faulty -> use the "UBCD4WIN" and check the memory with "PI" or "SuperPI"

Thats it..


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I would greatly appreciate advice on the following.

My Sat Pro M70-220 (PSM75E-00D008G3), laptop has 4 partitions created by Acronis Disk Director Suit v9:

C: OS-Win XP Pro SP3
D: Programs
E: Data& Downloads
F: Backups

After booting the laptop into Win XP, I inserted the Toshiba Product Recovery CD into the DVD-RAM drive
and navigated to BMP folder, R:\G_INST\BMP, where I found the file "menu.bmp" which gives 2 Recovery

*1. Recover entire Hard disk*
Warning . All stored data o your computer will be lost.
Factory pre-installed software will be installed.

*2. Expert Recovery Mode Warning:*
This is for PC experts only.
Factory pre-installed Software can be installed onto an existing partition.

My questions are with respect to using the "Expert Recovery Mode" :
- will I be able to use the "Expert Recovery Mode" of the Recovery CD to reinstall the Win XP Pro (factory pre-installed software) onto my C: partition, whilst not affecting the D, E & F partitions ?
- will I be able to format the C: partition, using the "Expert Recovery Mode", without formatting the other partitions ?
- what is the exact "Expert Recovery Mode" procedure ?
- where can I find further info on the "Expert Recovery Mode" procedure ?

Thank you


Answer:Re: Using Expert Recovery Mode in Product Recovery CD for Satellite Pro M70-220

>will I be able to use the "Expert Recovery Mode" of the Recovery CD to reinstall the Win XP Pro (factory pre-installed software) onto my C: partition, whilst not affecting the D, E & F partitions

Yes, this should be possible. Using the Expert Recovery Mode you should get the Ghost window in which you could select the partition where the OS should be installed. In such case only this partition would be formatted.

> will I be able to format the C: partition, using the "Expert Recovery Mode", without formatting the other partitions?

Yes, theoretically this should be possible.

> what is the exact "Expert Recovery Mode" procedure ?
As I mentioned above, this mode allows you to restore the OS on a certain partition and only this partition will be formatted.

> where can I find further info on the "Expert Recovery Mode" procedure ?
How about searching here in the forum?
I found this thread:

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I have SATELLITE L350D-212 notebook with windows 7 home premium OA.
It started to complain that there was something wrong with the harddisk so I went and bought another harddisk of same size.

I have created the recovery disk when the computer was bought and have backup of all the data in external harddisk.

After I changed the new harddisk to the notebook and tried to boot from recovery disk nothing happens eventhoug I can see that there seems to be everything Ok with the disk.

Any ideas on how to get the recovery to run for the new harddisk?

I have the old harddisk attached as external disk via USB but can't boot from that too. It just stops at some point and says to shutdown.

Answer:Satellite L350D-21 Problems using recovery disks to recovery to new HDD


Usually the recovery disk should format the new HDD but I would recommend to attach the new HDD as an external device to another computer and to format this new HDD before trying to recover the notebook.

After the HDD has been formatted, connect it to the L350D and boot from the recover disk?

Good luck

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I need to try and do a system recovery on my Satellite U400-146.
However i don't think it came with a disc.
Does anyone know how initiate the system recovery on this laptop?

Answer:Satellite U400-146 - How to start recovery without the recovery disk


The Recovery disk was not provided with the notebook because there was a tool called Toshiba Recovery disk Creator which allows you to create a recovery disk!
Please check if you can create a recovery disk using this tool!

If this is not possible, then you can check if the HDD recovery is available.
For more details check this HOW TO:
[How to recover a Toshiba notebook with the HDD recovery procedure?|]

As last option you can order a recovery disk from here:

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I wonder if someone can help me, please.
I have the laptop Toshiba Satellite A200-1A9 and I need to do a recovery system but I do not know how.



Answer:Satellite A200-1A9 - How to do a system recovery?


I would recommend checking your user manual to get more informations about recovery installation.

Furthermore I think this could be interesting for you:

Check this!!!

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I wanted to reset my system because my laptop was really slow and sometimes not responding at all.

I used the original Toshiba recovery CDs, but once I insert the second CD, I get an error message. It has a scratch, so guess that is why it didn't work.

I then tried another windows XP CD, but it wouldn't work either. I have already checked the site, but it says that my laptop is too old for this service.

Is there any way to get new recivery disks? Or is it likely that my harddrive is broken and it doesn't have anything to do with the scratch?


Answer:Satellite 5200-903 system recovery

Test the memory using memtest from
Test the HDD using Hitachi DFT from (run the advanced test).

If they pass the tests, call toshiba and ask them if they can send you a replacement recovery disc.

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My sister has recently purchased an Satellite L40, what she was wondering was, is the Windows Vista recovery disc included with the laptop also the system recovery disc or if she needs to burn a separate recovery disc and how she would go about doing this.


Answer:System recovery disc for Satellite L40


As far as I know recovery DVD should be in the box. To clarify this try to contact your local dealer or maybe Toshiba directly.

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My Satellite M50 laptop's disk is getting rather clicky and sounds like it is on its way out. Replacing it will not present any problems, but I will be replacing it with a disk of at least double the original capacity.

At one point I had installed a Linux system and when I tried to reinstall my WXP system onto a smaller partition than the whole disk the recovery cd threw a wobbly and refused to proceed as it did not recognize the hardware profile of my laptop, as the disk was too small.

I expect the same to be true once I have upgraded the HDD,

How can I avoid this issue?

Many thanks in advance


Answer:Satellite M50 system recovery after HDD replacement

I would clone the old disk if it's an option.


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Im trying to restore my gfriends laptop form the disks supplied.
I get about 5% and it fails lots of writing happens the highlights of which are below:

Error number: (36000)
Message: A General Exception occured
Version: 7.00
Command line arguments: -clone,mode=pload,src=x:\01715000.gho:1,dst=1:1 -batch

Anyone got any clue what to do?

Thanks for any help


Answer:System recovery fails on Satellite A30

Just want to add the disk says starting windows 98, but the sticker on the puter says Windows XP.

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Hej everybody!

I have been struggling with a strange problem last few days, I still cannot figure it out, so if anybody has any ideas so pls...

I have 2 Satellite A10 notebooks. I've lost the recovery CD to one of them, so when I wanted to re-install the notebook I decided to use the other one's recovery CD to do it, since they are leat I thought they were...

I had repartitioned the notebook with fdisk and made the partition active, formated it and then when I boot with recovery CD it started, began to dump files, but at about 20% percent it just said 'recovery failed' or something 'partition is not active', and reboot. When I rebooted it I saw that the C partition's format was gone(it said unformated or damaged partition).

Now I've tried 1 partition, 2 partitions, FAT32, NTFS, no joy....I suspect that you must have some special setup of partitions to make the recovery successful, but I don't know how.

I haven't tried to reinstall the other notebook with the recovery CD because I'm afraid it will go wrong too...
Can anybody help me pls?

Answer:Satellite A10: Can not recover system with recovery CD

Hello Linus

Before you start recovery procedure it is not necessary to do anything. Simply start recovery procedure. I really do not know why the recovery procedure stops after 20% but please do not prepare HDD before you use delivered recovery procedure.

If I am remembering well you can use two options before recovery procedure starts: standard and expert mode. If you use standard mode the whole HDD will be erased and recovery image will create just one partition (whole HDD capacity). Using expert mode you can create own partition and later in disk management (under running WXP) create second logical partition.

Please try both options. If recovery CD is not damaged I really do not see any reason why recovery procedure can not be done successfully.

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I'm trying to do a recovery on my y580 using the Lenovo Recovery Discs that I had purchased. I can get as far as the second disc and then I get the error 'PreMOPS failed'. My system was purchased with a 32GB msata ssd installed. From what I can see, it appears as if the recovery discs are trying to install onto the msata drive (Disk 0) instead of the hard drive (Disk 1). How do I get the Recovery Disc to install on the hard drive instead of trying to do it on the msata ssd drive? Did Lenovo send me the wrong set of Recovery Discs? These Recovery Discs seem like they are for a system without an msata drive. Any help would be greatly appreciated.

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i get an error after step 3. On the boot menu, under UEFI boot, select your media type (USB or DVD) and enter your language.
the error message i get is "BlInitializeLibrary failed 0xc0000001"
any help would be greatly appreciated 

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I've got a z580 which came with pre-installed Windows 8.0
Following a Windows corruption I have successfully re-installed Windows 8.0 using OneKey to the original factory status and the z580 is functioning OK, having applied all Windows updates.
However I cannot create a recover disk becauase as soon as I click 'System Backup' in OneKey I get the message 'Current system can not support backup'.
What do I need to do to get OneKey to create a recover disk?
Mod's Edit: System model added to front of Subject line to improve visibility / clarity

Answer:z580 - Creating recovery disk using OneKey Recovery System Backup is failing

Page 23 of the hardware maintenance manual discussess the use of Recovery Disc Sets to make a recovery. There are no instruction on how to make these discs. Why not give Lenovo a call and inquire on how to obtain this disc set from them?

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