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HP Envy 17 Touchsmart left hinge broken screw fitting

Question: HP Envy 17 Touchsmart left hinge broken screw fitting

I have the exact same problem that I had been hearing when using the PC for a whie, maybe 6 months or more, but did not actually see the issue until I had to take the case apart to replace a fan that had failed (according to BSOD). What turned out to be the cause of the constant clattering and the fan failure, etc. was the pieces of the base that ,once upon a time, held the fitting that the hinge screws went into. The aggravating thing about this is that I had a Care Pack that had just expired on 8/15 which I feel sure would have covered at least the fan replacement if not the required parts for the hinge. If anything is being done about this issue, please let me know











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Answer: HP Envy 17 Touchsmart left hinge broken screw fitting

Kevin, As a direct result of your input, I have since been contacted by Shaun with the Hewlett Packard AMS TCO Escalations Team and it appears that we may have come to an agreeable solution to resolve my broken hinge and destroyed fan issue. Although it is too soon to mark this as Resolved, I am really happy with the degree of ownership that Shaun has taken with my concerns. I do feel that this will come to a positive conclusion and will be sure that Kudos are made to you and Shaun and others as merited. New Parts, including new hinges and top and bottom cover, all received Saturday (overnight shipping included). Many Thanks to you and Shaun for your help. You have restored my faith in HP. Thanks again for your assistance. Gary Nordmeyer

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I read many about many people with the same issue as me in the "HP Envy 17 Broken Screw Fitting on Case Near Left Hinge" thread, but there was never a fix described, only "I sent you a private message."  Please help!

Answer:HP Envy Broken Screw Fitting on Case Near Left Hinge

@joshtabor

  I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

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The screw is lost some where in the laptop, the left corner seperates near the hinge when I open the lid. Laptop just a year old. 

Answer:HP Envy 15 Broken Screw Fitting on Case Near Left Hinge

@deeptomar
?Thank you for using HP Support Forum. I have brought your issue to the appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post ( serial numbers and case details).If you are unfamiliar with the Forum's private messaging please click here to learn more.Thank you,Omar

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One of the screws that holds my HP Envy 17 - j013cl laptop casing together no longer attaches to anything. It appears that the screw was once attached to a plastic fitting, but now that fitting is broken and the pieces of plastic are loose inside the laptop. When I open the laptop, the casing pulls apart near the hinge. I purchased the factory refurbished laptop in January of this year. How can the laptop be repaired? One source told me that they would have to replace the entire cover ... IF they could find one.  Is this repair covered under warranty? I just found a topic for the same issue with the dv7 "dv7 Left hinge pulling case apart? What the heck!".  It appears that HP have some real widespread problems with the left hinge of their laptop casings!

Answer:HP Envy 17 Broken Screw Fitting on Case Near Left Hinge

I just sent you a private message. If you are not sure how to check your forum messages, this post has instructions.




I worked on behalf of HP.

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It appears that this is a common hardware problem for over two years, based on  the posts.  This is my son's laptop for college, so we have now had to swap out our home Hp Pavilion laptop with him.  We purchased a two year HP warranty, and it just recently expired.  This is our family's seventh HP desktop or laptop.  How is HP dealing with this issue?  

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One of the screws that holds my HP Envy 17 - j013cl laptop casing together no longer attaches to anything (right hand side). It appears that the screw was once attached to a plastic fitting, but now that fitting is broken... When I open the laptop, the casing pulls apart near the hinge.I read other forums with this same issue (they are closed now). Can anyone please tell me how to fix the problem?

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Hello HP,I am experiencing the same issue in regards to my cover not closing and catching on the left hinge and a screw rattle noise coming from inside the laptop.  Any help would be appreciated.  Thank you, Jose Mesmar

Answer:Envy Touchsmart 17 left hinge loose screw rattle inside

@SharkTech

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
 
Thank you for visiting the HP Support Forum.

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I am having the same problem as those on the following posting: http://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/HP-Envy-17-Touchsmart-left-hing... My left hinge is broken and has been for quite some time.  Please have HP contact me for a repair or replacement.

Answer:HP Envy 17 Touchsmart left hinge broken

This is NOT official HP Customer Support and I, as most other persons on this forum, do not work for HP. This is a peer-to-peer user supported forum for HP products. HP maintains no official presence on this forum and it is unlikely that HP will respond in an official capacity. Any reply from a HP employee represents their own opinion and not that of HP's.  I am sorry that you are having issues with your computer. I have forwarded your concerns to the HP Forum Administrators for possible escalation. Please watch for a PM (private message) from an HP Representative on this forum. If you have any further questions, please don't hesitate to ask. Please click the white KUDOS star to show your appreciation

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Had to take apart my laptop last night. Found the left hinge had broken away from the plastic. Found a number of threads about this exact topic. Would have replied to one of those but it appears they are closed. Need to know where to get a replacement part. If this is the wrong forum please move to the correct one. 

Answer:HP Envy Touchsmart 17" Broken Left Hinge

@KickingWing

  I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

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HP Envy 17 Touchsmart left hinge broken

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Hi, I have HP Envy Touchsmart 15" laptop. From last few days, I ma facing the problem of broken left hinge. I have gone through several HP forum post and it seems to be manufacturing defect. Every HP Envy user is facing the problem after an year. Please help me in fixing the issue asap as it is impacting my work.. Thanks in advance. RegardsPuneet

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The left hinge is broken on my HP Envy 17" Touchsmart notebook.  The bottom plastic casing is also coming away. It is hard to open and close the laptop without causing more problems and I'm worried about the screen cracking.  My local tech service has been trying to source replacement parts, but has found none available. They have identified that this is a common problem with this model, and I see there are hundreds of postings with the same problem.  Please could you help?

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I have bought this laptop with high configuration in Nov 2013, on March 2014 I found the Left Hinge broken, I keep on using for some time then keep using with external monitor, now i wanted to get it fixed, and noone fixing it saying no parts available, please help me to fix it.

Answer:HP Envy 17 Touchsmart left hinge broken

@ankitShah

?Thank you for using HP Support Forum. I have brought your issue to the appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post ( serial numbers and case details).

If you are unfamiliar with the Forum's private messaging please click here to learn more.

Thank you,
Omar

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My left hinge has recently become visibly broken, with the top keyboard metal casing and the bottom black plastic casing becoming seperated near the hinge. I have also noticed the fan making rattling sounds as if broken pieces from the hinge have entered it. The right hinge also was slightly opening the case but tighting the screw on that side has kept that from reoccuring. Although I put in a new screw into the left hand side from enderneath the case, it has since fallen though into the casing or out completely due to the broken hinge part inside. I have seen many posts on here talking about a similar problem and many have been frustrated with the poor repsonse from HP who haven't wanted to repair the laptops for free in these cases, as this seems to be a design fault. I am no longer under warranty and do not have 100 + to fork out on a laptop which was roughly 800 RRP which is not even 2 years old due to a design fault. Is there any other way of repairing. Also, I had someobody look at this, and they say this can only be repaired with a new top case part number 720570-001.However, this isn't directly sold by HP at the moment, only through resellers and it seems that is roughly 180. Any help on this issue would be much appreciated as I am a student and tutor  and so I rely on this laptop very much and it is vital that it is working without issue at the moment as it is the middle of exam period. Regards,ARIA

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My left hinge has recently become visibly broken, with the top keyboard metal casing and the bottom black plastic casing becoming seperated near the hinge. I have also noticed the fan making rattling sounds as if broken pieces from the hinge have entered it. The right hinge also was slightly opening the case but tighting the screw on that side has kept that from reoccuring. Although I put in a new screw into the left hand side from enderneath the case, it has since fallen though into the casing or out completely due to the broken hinge part inside. I have seen many posts on here talking about a similar problem and many have been frustrated with the poor repsonse from HP who haven't wanted to repair the laptops for free in these cases, as this seems to be a design fault. I am no longer under warranty and do not have 100 + to fork out on a laptop which was roughly 800 RRP which is not even 2 years old due to a design fault. Is there any other way of repairing. Also, I had someobody look at this, and they say this can only be repaired with a new top case part number 720570-001.However, this isn't directly sold by HP at the moment, only through resellers and it seems that is roughly 180. Any help on this issue would be much appreciated as I am a student and tutor  and so I rely on this laptop very much and it is vital that it is working without issue at the moment as it is the middle of exam period. Regards,ARIA

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Wow , I have had the same problem , left hinge screw and besel came off and then got stuck between the screen and keyboard . Went to close the lap top and the screw was stuck in the hinge and next thing you know I have a cracked screen. Bought this laptop in December still under warranty , but HP says that this is not a know issue so they will not cover physical damage. Then I find this message board and wow , here we are all with a left hinge screw issue. Only problem this caused a broken screen. My case has been escalated still waiting for a call or email .  Any one have any advise? Geek Squad wants over 1000.00 to fix screen , that is more than I paid for the laptop new. Really disapointed in HP service , have a second HP Envy 17 in shop under warranty repair for a fan malfunction , they are fixing that one. This really may be my last HP. I own about 14 machines between my office and home. May be time to look for something else. 

Answer:HP Envy 17 Left Hinge Screw

@Golfgil

  I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

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The hinge on my laptop is broken. I have seen a few posts about this issue but I am a student and can't afford a repair. I'm guessing I'll just have to put up with it until it's finally unusable

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The hinge on the left side has popped up as the base of the metal hinge has separated from the frame. Laptop was puchased from Costco in 2012.

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My laptop is a few years old but I have seen that this a chronic problem. The case is coming apart on both sides by the hinges. The hinges now do not work properly. Let me know what I can do!

Answer:HP Envy Touchsmart 15 Broken Hinge

@lohma004

  I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

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Please help - the hinge on my HP ENVY TouchSmart Sleekbook 4-1105dx split apart last week. I can't open or close the cover now, as it causes the top section to separate and pieces of plastic around the hinge break off. I've looked online all week and see many others have had this happen, but I can't find any instructions from HP on what we're supposed to do. I cannot lose my computer. I use assistive technology, because I can't write or type without pain. I have to get this fixed before the laptop breaks, or I won't be able to my work or anything else. 

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Has anyone gotten HP to fix their HP Envy Touchsmart 15 Broken Hinge without charging you for it?

Answer:HP Envy Touchsmart 15 Broken Hinge

@Marianhm

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Forum.

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Hello,  I purchased an HP Envy Touchsmart 15 a little over a year ago. The hinge seems to have come unglued fromt the inside. I read that the HP Envy is prone to this, since the hinge is glued in production as opposed to being fastened with a screw. I'm a graduate student, and I'm unable to use my HP for schoolwork due to the faulty hinge. The computer has been handled carefully, and it's never been dropped. This is my first HP. It was great when it was working; however, a laptop that costs nearly a grand and works only for 1 year due to the construction is extremelhy dissapointing.  I'm wondering if anyone else has had this problem and how it was handled by HP. I purchased it through costco, so I should have an extended 2 year warranty on the device.  Thanks in advance,  Alexandria

Answer:HP Envy Touchsmart 15 Broken Hinge

@AlexandriaP ,
 
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.Thank you for visiting the HP Support Forum.

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Hi Team, I am from Sydney, Australia. I have purchased HP Touchsmart laptop in 2013 around December. My laptop have a broken hinge, which is putting pressure on the case near the hinge on both the sides. Seems this is a popular problem. At first this started on one side after around 2 years of buying this laptop.But now, I have this problem on both sides and I don't know what to do as I am out of warranty. Can you please help me fix this issue? I understand that my laptop is not in warranty but I've not dropped my laptop or have not banged anywhere. It is just an issue with the hinge of the laptop. I am sure you might have got this complaint many times. I wonder why this model has not been recalled to fix the issue. As a customer of HP, I hope I'll get my laptop services. I am ok to pay if I have to, but I really want this issue to be fixed. Hoping to hear back from the HP support team. Many Thanks. Cheers,Vinay

Answer:Hp Envy Touchsmart 17'' Hinge broken

@Vinaybs

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Forum.

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 I purchased a HP envy touch smart i7 laptop in 2014 from Bangladesh. But after using it for 3 months the hinge broke off and one side cover is gap open where hinges broke. I was wondering how could it happen? As I didn't do any forcing on this.So I took it to the computer source the distributor from whom I purchased it. They told me it is not under warranty cover as the parts is broken. So I am using it like that for 2 years as PC. So I don't have to close the lid. But Now I know there is a lot of people facing the same problem. Hinges broken problem.  So I would like to ask If this is a manufacturer defect? and What is the solution for broken hinges?  

Answer:HP Envy Touchsmart 15 Broken Hinge

@isteak007

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Forum.

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I am a college student using an HP Envy TouchSmart 17 Notebook. I have had the laptop for almost 2 and a half years. It is no longer under warrenty. The left hinge is broken and causing the platic to split when I open my computer. This is frustrating because I take good care of my computer. I have read about several people who have had the same problem. I am not sure how to go about getting it fixed so that I can continue to use my laptop. I have always enjoyed the quality of HP products but am a bit frustrated with the hinge breaking so easily. 

Answer:HP Envy Touchsmart 17 Broken Hinge

@BWilliams2296

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Forum.

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The left hinge has come adrift and is causing the case to bulge.The laptop is no longer under warranty however this seems to be a very common fault (found after doing some searching)This is my third HP laptop and the first one to give me any trouble at all, so i was unprepared for this problem to present itself.Is there anything that HP can do, considering how prevelant the issue seems to be? Thanx,











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Answer:HP ENVY TouchSmart 17-j160nr Broken Hinge

Got my lappy back today and it's all fixed.My only concern is that the hinges still seem a bit too tight, wondering if the problem will re-cur as a result. I guess only time will tell. A big thank you to HP Support though, everything went as promised and with very little fuss.Communication was also excellent. Regards,

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Hello, I have had my laptop for over 2 years now. I have really been taking a great care of it and I have been more than satisfied with it until this week. One of the hinges suddenly cracked open. I did not drop it nor did I cause the damage. It really worries me that the hinge practically broke by itself and it seems as it is a common problem. I cannot close my laptop and I am afraid that my screen will get damaged if I don't get it fixed asap. And I really need my laptop for college and for work. I would love to hear from HP team on how to solve this problem quickly. So far I  have always recommended HP to my friends and I hope I will not have to change my opinion about it. Thank you for your consideration,Joanna 

Answer:HP ENVY TouchSmart Ultrabook 4 - BROKEN HINGE

@Joanna6

  I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

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I have searched this forum, Google, and YouTube, but haven't found a way to repair the left hinge on my H* ENVY TouchSmart 17-j153cl laptop. The left hinge has separated from the main chassis causing the bottom of the laptop to pop out of the top part. Attachment to the screen is still fine. The right hinge has not failed yet, but with the extra pressure on it, it may only be a matter of time. I am just out of warranty, unfortunately. Does anyone have any resources for attempting this repair? I'd hate to break my computer worse than it already is by going in blindly.  Thank you, -Brian













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Answer:H* ENVY TouchSmart 17-j153cl Broken Hinge

@BrianMiller

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Forum.

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I have an HP ENVY TouchSmart M7-j020dx, and the hinge on the left side has broken loose and has made the plastic casing bulge upward everytime the laptop is opened.  How can I have this repaired?

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Left Hinge on HP Envy 17 Touchsmart design flaw. Looks as if hundreds of people are suffering from this flaw. I've spent two hours on the phone being transferred among HP staff who want to sell me stuff but not address the issue. Isthere a recall on this? [Content Removed]

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 Hi, I would like to understand how my problem will be dealt with as I am now working with a machine which is very physically fragile and I would like to get it fixed as quickly as possible so that no further damage is done to the machine. My machine is covered by warranty, but going through ww.hp.com/contacthp the site didn't agree.  So I put in my details and attached the invoice for the machine which says that I have a Care Pack which means that it still is in warranty.  Now I need to wait for 1 day until I get a response?  Very disappointingly, the page where I filled these details in did not even send me a "receipt" email, so I need to wait 1 day, hope that my warranty validation request was actually made, and hope for a response.  If I don't get a response, how then do I get back in touch (via what medium, I wonder?  it seems that I am not allowed to make a phone call?) So, hopefully this will be resolved by tomorrow.  At that point I can then type in again a description of the fault. Then what will happen?  I wait another day for someone to call me?  How many days will this take?  What can't I just phone someone?  Or even go on a "chat"?  I'm not allowed to do that as my warranty has expired (except that it hasn't actually expired - that's an HP mistake). The problem is that the case has broken at the location of the screws near the hinges on one side.  The scr... Read more

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The left hinge and the plastic began to separate from eachother, and now its so bad that the fan has apparantly stopped working. Will HP fix this problem? If not, I will definitely be looking at a mac or something that wont break just from average use of a laptop.

Answer:hp envy touchsmart 15 broken hinge/broken fan

@oliverfleek

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
 
Thank you for visiting the HP Support Forum.

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Hello, I bought this HP ENVY m6-n015dx Notebook PC   laptop in November 2014. Just two months back when I was in india laptop hinge broke for no reason at all. It was not dropped nor manhandled in any way. In India NO HP service centers were ready to service this laptop as this was purchased in USA. It has to come to my notice that broken hinges are common product defect for all the HP envy laptops. Please solve my problem ASAP.  Regards,Sanjeev

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My HP ENVY TouchSmart 15 Notebook PC screen hinge ,the part which connects to the keyboard, one side is broken. I am looking for spare part and fix it. Any HP branch close to San Antonio TX. My email: [Personal Information Removed]
. pls let me know.  thanks.

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The left Hinge is pulling the upper portion of my wife's computer off , as the very heavy touchscreen applied too much torque to the notebook case . I have read in the forums that is is a very common issue with this model. My il-laws bought the same computer for my wife and her brother, and the same thing has happened to both computers. Is there any way this can be fixed? I have seen in the forums than many other people have this same problem, but I have not seen anyone post anything about any solutions to it. Any assistance or advice would be appreciated. 

Answer:HP Envy Touchsmart Notebook M7 J010 Left Hinge problem

As you said this is a common problem with HP Envy's. I pulled apart my laptop to replace the fan in it and having the same problem as you j decided to take a look at it. What it was was a broken Skrew Hole (Sorry I'm having a mind blank) but where the skrew connects to the motherboard has been broken. This is a small peice of plastic. There is no real way of fixing this however there is actually a skrew right beside that one. Apart from when your moving the screen and the look of it, it woint damage your computer and nothing will come falling off it e.g screen, surround. I'm sorry but that's all the information/advice I can offer

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This morning, I picked up my laptop to get started with my work day, and was greeted with what sounded like a bit of plastic bouncing around inside my fan (quite disconcerting).  When I took a closer look, it seemed that the casing around the left hinge of the screen had started to break apart and separate, which is where I imagine that piece of plastic in the fan originated. I can squeeze the casing back together, but it only lasts for a couple minutes before reseparating.Unfortunately, my laptop is outside the warranty provided, but I did see numerous similar complaints in this and other forums, so I was wondering a) why this known hinge issue wasn't a part of any recall, and b) what I can do to get it resolved? Being outside the warranty is obviously a bit disappointing, but is there perhaps a kit I can purchase to repair the issue myself before it gets worse, or am I out of luck, essentially? I'll attach a couple images in a moment to illustrate the issue.

Answer:HP ENVY TouchSmart m7-j010dx Notebook PC Left Hinge breaking...

Here are those images I promised:

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Well add my machine to the list of others on here which I find have the same problem. I'm disappointed to find so many with the same issue. Has there been any success in getting resolution? I really didn't anticipate the case and hinge being the first things to go bad on this $$$$ laptop. :-(

Answer:15t-j000 broken hinge, left screw stripped, case open like a...

@FishHunt3r

  I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

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Very frustrated with this...I opened the laptop gently as I would always do  and the hinge on the left side of the laptop just snapped and popped out of the plastic monitor frame.  The design of the hinges are just terrible and i can now see how they work because the case has been damaged just from opening and closing the laptop.  I can now see inside the whole left side of the case.  To top it off I have already invested considerable time into upgrading the OS to Windows 10 and customizing and installing software on this laptop. I cannot close my laptop entirely since the screen closes on an incorrect angle. Since I am out of warranty, is there any way to fix this problem? After reading several posts, it seems to be a common problem with the envy models.

Answer:HP ENVY dv7-7233nr Broken Left LCD Screen Hinge; Left side o...

@phosfate00

  I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

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as opening left hinge area is seperating, I have recieved a FAN SHUTDOWN OVERHEAT error message a few timesplastic case is seperating from main body ie. keyboard mouse pad,   to open I hold the left corner by hinge as to take pressure off the plastic case,  it is getting worse

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The right hinge broke on my ENVY m6. Now the left one is about to go. The waranty is up and I have noticed that this is a common problem with this product. I should hope that there has been a recall on this. HP should at least repair the issue free of charge (waranty or no waranty). I take great care of my things and my computer is no exception. Please give me advice on this one. I am extremely disappointed at this point.

Answer:Broken right hinge. Left hinge about to go on my ENVY m6

Hi @NeiCe , I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post serial numbers and case details.If you are unfamiliar with how the Forum's private message capability works, this post has instructions.

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This is in response to the 2014 post, "HP Envy 17" Left Hinge and Casing," and I'm posting here b/c I'm not able to reply in that thread (maybe HP got tired of hearing about it?). I am having the exact same issue but with my HP Envy 15.6". I purchased it 13 months and 3 days ago. Up until this point, I've loved it. It's been an excellent machine. That is until this morning. The left hinge completely broke and the plastic piece detached. When I close the laptop I can place it back on, but when I open it up it pops off again and makes popping noises. I want to note that I have taken good care of it, gentle care (in fact I haven't opened and closed it very much, no reason the hinges would be worn after only a year), and basic, routine usage. I don't know what to do. I'm concerned that this will only get worse over time and am worried of the potential internal damage this could cause. I've read all of the threads, the many, countless customers who have the same issue. It really calls into question HP's brand and the quality of their products. I assume my warranty is expired. And it's very suspicious that this happened just at the year mark, about a month after my warranty expired. This seems to have been a known problem since 2014 (almost 3 years!) with no solutions for customers. The only option I've seen is a repair at around $150-300, which I think is outlandish to pay and insulting to customers. This is not average "wear and tear." This is clearly a design flaw... Read more

Answer:HP Envy 15.6" Left Hinge Broken

@Ml_holladay

  I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

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The left hinge of my Envy 15 has broken for no obvious reason.  It started about a week ago and is getting worse. The case near the hinge is now opening up and today a screw fell out.  It's no longer under warranty, but it looks like this is a common problem.  Can I get this fixed through HP?  

Answer:Envy Left Hinge Broken

@BEVEL88

  I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

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After two years of use the left Hinge on my HP Envy broke.  Where does one get it fixed and is it fixable?  It seems to interfer with the usage if one moves the lid back and forth.  Is it connected to hardware that will evenutally shut my computer down?  I would rather be able to take it a part and put a replacement hinge instead of sending it away? 

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The left Hinge on my HP Envy has become loose; this poses a problem when opening/closing the lid as it grinds against the casing.  I've had a lot of difficulty navigating HP's Customer support website.  I travel a lot with this laptop and despite treating it with great care the hinge has come loose/broken (from what I understand has become a common problem).  I am out of the warranty and was wondering if anyone could point me in the direction of a few repair options.  I like HP, I find this whole issue disheartening.   Thank you for any help you can give.   

Answer:HP Envy Broken (Left) Hinge

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). 
Thank you for visiting the HP Support Forum.

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I purchased a HP Envy TS 15 notebook in December 2014 and so far it works fine but no longer under warranty.  However, the left hinge of the laptop is broken which leaves the top left corner of the plastic cover with a slanted appearance against the screen.  Also I noticed from previous posts that there is a flaw with the hinges with some of the HP Envy laptops.  Now, what can be done to fix the broken hinge?  Thanks for your assistance.

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I've had my envy 17 for 3 years all went well until yesterday when the hinge broke. I see it's a common problem can anybody from hp help please?

Answer:hp envy 17 broken left hinge

@e-claire

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

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Same issue as the hundreds of other posts on Hp (hinge problem?) Laptops. Who can I contact to get a quote for and arrange repair.I'm disappointed that I had to search hp support to get information about this,  and have never been contacted about it first.Regards,Dave

Answer:envy 17 broken left hinge

@Dfrikes

  I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

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Hello can you please help me with resolving my broken left hinge problem. Also this has made my fan stop working. 

Answer:HP ENVY 17 LEFT BROKEN HINGE

@SteveKerr

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Forum.

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My left hinge has broken and is slowly pulling the computer apart everytime I open it.  Small peices of plastice are breaking off as a result.  This computer has been treated very well and has never been dropped.  I read that this is a common problem.  How do I go about getting it fixed?

Answer:HP Envy 17.5 Left Hinge Broken

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

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My laptop is out of warranty, but the left hinge is broken.  Is there any chance I can get HP to fix this?  It's frustrating. Thanks!!

Answer:HP Envy Broken Left HInge

@69RoadRunner

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Forum.

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The left hinge has broken on my laptop and it is pullign the plastic around the screen off, does anyone know how to fix as i am out of warantee?

Answer:Envy 6 left hinge broken

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). 
Thank you for visiting the HP Support Forum.

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Hi, I've had my HP Envy for just over two years and I'm the only user of the laptop.  About a year ago the left hinge broke through just opening the case - never dropped, not too much force but clearly a defective part.  As the laptop was needed for daily use, I thought I would tolerate the issue through necessity.  However, more recently the gap between the case has become bigger and I'm more concerned about the laptop overheating or developing an even more terminal issue if it isn't fixed. I was shocked to find out how much of widespread this problem is and that I'm not alone in this issue.  My warranty has expired but HP has developed and sold a defective product that needs to be corrected.  I like this laptop and don't want to have a useless 900 laptop.   I look forward to a reponse to resolving this issue. Thanks, 

Answer:HP Envy 17 Broken Left Hinge

Well you have a sympathetic audience but this Forum is for fellow end Users. All we can do is flag this for intervention by HP staff to see what they will do for you. 

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I also have a left hinge issue with my Envy.  I've been looking around on-line, and it seems like this is a notorious problem.  Mine is barely over two years old, and hardly ever used.  Never been dropped or mis-handled.  Will HP fix it, or reimburse me to have it fixed?Thanks

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I purchased my HP Envy TS 17 Notebook from Costco and now the left hinge is broken. I have used it exclusively for school and have taken very good care of it; however, now, I am unable to close it. The left hinge hangs and the case is popping apart. So far, I had been very happy with the laptop, but this definitely a problem. I paid nearly $ 1,000 for this computer. At the time of purchase, I was completely unaware of the previous hinge problems in HP laptops.  Please help!!

Answer:Envy TS 17 Broken Left Hinge

@cy2491

  I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

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Hello, I have a problem with the left hinge on my HP Envy 17 Quad Edition Laptop. At some point the casing around the hinge started breaking up causing litle bits of plastic to rattle around inside the laptop. This caused the fan to stop working resulting in 90B errors on startup. The lid is now stuck in the open position and cannot be closed without further damanging the laptop.  This laptop is over 3 years old and out of warranty, but otherwise in great condition.  I would simply like to get the casing repaired. Can HP help me with this? 

Answer:HP Envy-17 Left HInge broken

@rhinmass

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

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I have a HP Envy 17.3 Model: 17-j013cl . Left hinge broke.  Did some research and it seems alot of HP costumer arehaving this isue.

Answer:HP ENVY 17.3 Broken Left Hinge

@rolan2jr

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Forum.

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I only had my laptop for a year and a half when the problem started. The left hinge is broken and now, I don't close my laptop anymore in fear of not be able to turn the power on anymore. The left part of the laptop is elevated (because of the parts from the broken hinge) and and I feel that everytime I move the screen, it might fall apart. Everytime I adjust the screen I hear a sound that feels like it's going to break anytime soon. The power button seems to get affected too, and I fear that in a few days I might not be able to turn it on. This has been ongoing problem for years with hp laptops and why is it that hp is not doing anything about the issue?

Answer:HP Envy Left Hinge Broken

@grazzie2

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Forum.

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My left hinge is broken I am guessing by reading other complaints? I have had this laptop for a little over a year and have never mishandled it in and kind of way. Now it will not turn on because it is saying problems with the fan because everytime I open it the bottom pops off. I tried to email HP but they would not reply because my warranty was up August 15th. I was wondering how much it would cost for HP to fix it? Or the Geek Squad with Best Buy? I need it fixed as soon as possible! It is my school laptop.

Answer:Left Hinge Broken HP ENVY

@Rle421

  I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

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Just like everyone else the left hinge of my laptop is broken and seperated from the casing and my laptop has never been dropped or broken.  Based on all the messages this appears to be a design flaw,  I would very much appreciate a call back from support regarding this issue.  Thanks.

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Some time ago, I noticed my left hinge wasn't working correctly. I began to split the computer apart while opening and closing. I've seen this is a pretty wide-spread issue with this model and i'd like to know what can be done. I've just been keeping it open, as to not make it completley unusable, but that's not a real solution.Thanks for your help!

Answer:HP Envy m6 1125dx left hinge broken

@omarhani

  I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

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As has happened with many other people, the left hinge on my laptop is breaking loose.  I just dumped out a bunch of loose plastic chips that were rattling around inside.  I have to hold the bottom half of the case closed to keep the hinge from prying the case open when closing the laptop.  The right hinge seems OK so far.  I assume I need to get this fixed...

Answer:HP Envy 17t-j100 left hinge is broken

@RobW75080

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

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Left hinge pushes case open. When this first started I would hear a bizarre noise from the cooling fan when I would try to snap the case back together. The problem was bad enough that I stopped opening and closing my notebook computer to prevent further damage. Now the cooling fan appears to have failed altogether. I am out of warranty, but this seems to be a design or material problem as I have seen a number of similar posts on support forums. Please help. I'd love to use my computer as intended.

Answer:ENVY 17 - Left Hinge / Broken Case

@dhsherbert

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Forum.

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 Hello,The left hand hinge of the notebook is broken and is not functioning.  I cannot close the lid.  The case bottom has separated from the notebook in the bottom left corner of the notebook.  please help.Thanks

Answer:Envy 17t-j100 left hinge broken

@JohnChit

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Forum.

1 more replies
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My laptop is out of warranty, but the left hinge is broken.  Is there any chance I can get HP to fix this?  It's frustrating. Thanks!!

Answer:HP Envy J0G76AV Broken Left HInge

@69RoadRunner

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Forum.

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I bought my envy j115tx 15" touchsmart end of Aug 2014 . Its nearly 4 months old and recently the left hinge on my laptop has dropped out of position and has pushed the back casing of the laptop out, disrupting one of the fans.It has not been dropped. I noticed it had become creeky when opening the lid of the laptop, I can see the back casing popping out when opening the the lid and the Kensington lock is out of alignment (as it pops down with the back casing) Been using HP servers at work and recomended but this is my first HP product for personal use and the hinge design seems to be a serious flaw here. Need a solution guys... have read similar posts about same issue..whats going on?

Answer:HP ENVY TS 15 Notebook Broken left hinge

@Eques ,
 
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.Thank you for visiting the HP Support Forum.

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My Envy 17 has the broken left hinge. I would like to find a replacement pair to swap them out. Also, because this appears to be a long time issue with the HP notebooks, what is HP doing about this? 

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I have the same problem as many others on the forum-the left side hinge broke in normal usage.   The laptop is out of warranty by 8 months.  I called HP support and was informed there is no recall.  This is my wife's latpop that she uses for many hours each day.   Is there any assistance available from HP?  I am sure this is a manufacturing defect. Regards,

Answer:HP Envy 17t-j100 broken left hinge

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details)..
Thank you for visiting the HP Support Forum.

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Had this laptop for 1 year and 5 months, the other day my left hinge just started poping out when I open and close it. It looks and sounds bad, though I can pop it back in, I have a bad feeling it's going to get worse and the other side may start. Of course my warranty just expired 5 months ago, and I've heard other reports of this so I hope I can get this fixed for free since it seems to be a HP design flaw. I use my laptop as a desktop really so I use the HDMI and only used the actual screena  few times, I lift is just enough to hit the power button, but this still happened. I'm not sure how to go about this since HP keeps trying to charge people for this fix. Thanks!

Answer:HP ENVY m7-j010dx - Broken Left Hinge

Hi @Broth3rz ,
 
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publically post ( serial numbers and case details).
If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
 
Regards,George




I work for HP

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I've got a HP Envy 17 J171sa touchsmart laptop. It is just 2 months out of the the 2 year warranty and now the left hinge is making a cracking noise when opening and pushes the bottom of the casing open. This laptop has already had to go back under warranty twice, once when it was 2 months old for a new motherboard and then 5 months ago a white spot appeared on the bottom left side of the screen and had to have a replacement screen, now this. I expected better quality from HP especially when it was nearly 1,000 to purchase the laptop. I've looked after this laptop and been very careful with it, only opened and closed once a day and would not expect this to happen. Very disappointed.

Answer:HP Envy 17 - J171sa left hinge broken

@Slinkysilver

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
 
Thank you for visiting the HP Support Forum.

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Hi everyone I really need your help the left hinge on my Envy 17 m-7 broke from just opening the computer.I've spent hours trying to find videos or instructions on how to fix it, but I can't find any. I dont want to ruin it. Thank you,A.G. 

Answer:left hinge on Envy m-7n109dx broken

@Ronyin

  I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

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The left hinge on my laptop appears to have become unattached or broken.   Thankfully, this has not affected the performance of the computer.  I called HP to find out the cost to repair this and was quoted $412.76!  I can't help but notice that were numerous posts concerning this same problem.   Has there been a recall that I somehow overlooked?  We have purchased several HP laptops and printers and have had no major problems until now.  I am hoping to have this fixed at much less than $412.76!

Answer:HP Envy Touchscreen left hinge broken.

@Cece7220

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post serial numbers and case details.

 

 

 

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Hello, I was wondering if anyone would be able to help me. Recently the left hinge on my laptop has dropped out of position/broken and has pushed the back casing of the laptop out, disrupting one of the fans.It has not been dropped this is through everyday use. I noticed it had become creeky when opening the lid of the laptop, So i stopped using it as I had finished university for summer and my ipad met my everyday use. A month later I had to get a file off my laptop so I opened the lid and the hinge popped out of position/broke this is when it occurred . It no longer opens and closes correctly. I rang hp explaining the situation and said that the laptop is currently under warranty and Only 11 months old. They said that this type of thing wasn't covered under warranty as it was classified as "everyday wear and tear" and that I would have to pay 150 to fix it. Would anyone be able to advise me on how to get it fixed under warranty. As I don't want to pay another 150 pound on a 750 pound laptop because hp used non suitable hinges, which seems to be a common issue. Thanks Matt

Answer:HP ENVY TS 15 Notebook Broken left hinge

I just sent you a private message. If you are not sure how to check your forum messages, this post has instructions.

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Bought my expensive laptop in 2014 and just over a year the left hinge started breaking. Its a sparingly used laptop and now seems to pull away at the bottom panel if I try to open or close the display . The left hinge is prying the bottom panel.I am worried the laptop will break if I try using it anymore. Never been dropped and was taken good care of.Did not expect HP to give way so easily when other laptops much cheaper dont have this basic hinge issue. At this point I am terribly disappointed with HP but need to get it fixed. Please help.

Answer:Broken left Hinge on HP Envy 15t Quad

@bc422

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post serial numbers and case details.

If you are unfamiliar with how the Forum's private message capability works, this post has instructions.

 

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HI:  I saw one topic in the forum about complaining this type of laptop left hinge broken issue, many customers like me had same problem. i bought my laptop from microsoft store directly almost 3 years ago, my wife used it at home without moving most of time  and not opening/closing quite offten, just 2 months ago, my wife changed job and needed to carry the laptop between home and office, then only 2 months past, this laptop was broken on left higne, she was really connerced laptop would not work anymore one day when opening it.  what a bad hardware quality it is! based on many people had same issue, almost for sure, it belongs to kind of design or product defective, should be recalled.  i post pictures to show where issue is and my laptop info. hopefully i could be treated as HP customer thanksym3017

Answer:HP envy 15 smarttouch left hinge broken

@ym3017

  I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

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I bought HP over Acer, Lenovo and Asus because i believed that the one thing that HP offers each time, is exquisite build quality. However, today I was met with a nasty surprise. The left hinge (one near the power button) has seemingly come undone, as if on its own.  Surprised as I was, I contacted technical support. Surprise Surprise, my warranty information is wrong. Ive lost out on half an years warranty services.  FLASH BACK: DUBAI - Notebook bought on the 3rd of Feb, 13 - High hopes.SKIP TO PRESENT: INDIA - Broken hinge and warranty lost. So I took a deep breath, and opened up the trusty HPSA again, informing the specialist about my "mistaken date of purchase" (note, I am in India at the time). I am informed by the technician that i have to "contact the HP tech assistance in UAE to rectify the issue." STRIKE ONE. So, everyone knows how "good" the waranty services in India are. I remember having an old all in one HP printer. The printer malfunctioned, so we took it to the closest "Authorised" HP service centre. The first day we went, we werent given any "service". The next day we went, they claimed NOTHING under the warranty covers it. They could be right, but oh well, we paid for rectification. So now I'm feeling like its going to be a repeat of the last time. And its funny, since I have found A LOT of people with the same problem. I dont want to rubbish the customer support, BECAUSE I HAVE S... Read more

Answer:HP ENVY 6 1090ee - Broken Left hinge

Hey anand602,  I'm very sorry to hear that you're having this issue. I have forwarded your case to the proper department. You should hear from someone via private message in the next 24-48 hours.  To check your private message, login to the HP forum. There will be an envelope in the top right corner next to your username.  

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Hi, i have my left hinge broken. it all of a sudden started geting harder to open the laptop and in 2-3 days when i pused the screen upwords its jut broke. i would liek to know how i can get this repaired. i also noticed that the left side of the laptop is heating up so badly. I have checked the warranty and it has expired. please let me know how i can get this repaired. I HAVE PURCHASED THIS ITEM ON 23/03/2013 WITH 1 YR WARRANTY BUT THE WARRANTY CHECK SHOWS THAT THE WARRANTY HAS EXPIRED ON JULY 2013.     

Answer:HP ENVY 6 1090ee - Broken Left hinge

I just sent you a private message. If you are not sure how to check your forum messages, this post has instructions.

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My left hinge broke in such a way that I can't open my laptop without worrying that I'll completely break off the screen. The left hinge is now in a crooked orientation, which causes the immediate area above the hinge on the laptop lid to be cracked and lifted off. There is also a crack on the laptop lid above the right hinge similar to how the left hinge was before it broke. From my understanding, this hinge issue is a common problem with HP laptops. Since my laptop is out-of-warranty, I would like to get more information as to how to get this fixed. 

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My wife's Envy m7-n109dx touchscreen laptop has a broken hinge on the left side.  Just happened on 9/21/16.  Product # is M1W11UA#ABA.  I have the same model but no issues yet.  She takes great care of it because of the cost. Never been dropped or mishandled.    She went to open the cover and heard an unusual creak and when she closed it she heard a snap.  We bought ours on 2/8/16 so still under warranty.  Any one else have the same issue?  Online research shows that other models of Envy laptops having the same issue. 

Answer:Broken left hinge on HP Envy m7-n109 laptop.

@BWells

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Forum.

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Help my left hinge became stiff and then it has broken the fan.  How can I get this fixed?

Answer:Hp envy touch smart 17 broken left hinge

@Balrog67

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Forum.

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Broken Left Hinge is there a recall for this?

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Help my left hinge is broken like so many others and I'm out of warranty! I just spent 2 hours on the phone with HP only to discover I will be charged $220!! It's clearly a design error since it's happened to literally hundreds of others with this computer! There needs to be a recall it's not fair to have to pay for something that I've never dropped, etc. I've also read where some have gotten theirs repaired free of charge without being covered under warranty 

Answer:Broken left hinge HP envy m6 n010dx notebook PC

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). 
Thank you for visiting the HP Support Forum.

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My laptop left hinges just broken, what should i do?? Can I fix it? Please help 

Answer:Left hinge broken in Envy SPECTRE XT laptop

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

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I'm having the same problem as others with my HP envy 17. The left hindge has broken without any drops or setting it down to hard.

Answer:HP Envy Touch Screen left hinge broken

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

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Hi, I have a HP envy 17-j141na which still has extended warranty cover. The left hinge internal mountinghas just crumbled inside the case and the bottom cover has come away. I have just found out this seems to be a common problem.What do I need to do to get the hinge repaired? I can not use the laptop as the screen is loose and the bottom panel will become damaged. Thank you for your help 

Answer:Hp Envy 17 Broken left internal hinge mounting

@Bryaire

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

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My HP has had a hinge failure.  I purchased it less than a year ago and it has been giving my problems for a few months now. When you open or close the lid, the bottom casing literally splits apart. There is some broken plastic piece inside. I would really hope there is a resolution for this? Thanks,  Laceb

Answer:HP ENVY 17 Leap Motion SE NB PC BROKEN LEFT HINGE

@LacebKhooly

?Thank you for using HP Support Forum. I have brought your issue to the appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post ( serial numbers and case details).
If you are unfamiliar with the Forum's private messaging please click here to learn more.

Thank you,
Omar

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First, I LOVE Hp laptops!!! Being the one that buys all the Electronics for my household.  We currently we have five, everyone has a HP laptop. But my HP ENVY TouchSmart 17-j140us  The hinge just snaps and pops every time you open the laptop and now the case Is coming apart no mater how carefully I try to  Open It   I paid over $1000 for a glorified paperweight.  Its only 18 months old!!!!! After doing a search on the internet this must be a known Issue with this laptop case design ,   Thank you for your time, The Dimmer fammily U.S. Army attive duty.

Answer:HP Envy laptop broken left rear hinge.

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). 
Thank you for visiting the HP Support Forum.

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The left hinge on my My Envy 6-1019NR sleekbook snapped and is now broken. The hinge is now sticking outside of the bezel. All I did was just open my laptop like I normally do and the hinge snapped. I didn't drop it. This is very frustrating because I've had this laptop for 3-4 years and I've been opening it up as normal. What's also frustrating is reading from previous forum posts (http://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Frustrated-with-HP-Envy-6-1001T...), this was a bad design issue that has affected many other customers. What can I do to get this fixed? I don't think I should pay $60 to fix a design flaw issue to 'cut corners,' and my warranty expired.

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I loved HP computers for their latest components and I have multiple computers in different sizes. But this Envy 15-J151NR is really bad design and broke the left hinge off the base enclosure causing the enclosure to raise up and cause gap between enclosure and top cover! Hinge on the display side is holding fine, I bought this notebook in MAY 2014 and it is out of warranty! I would appreciate and continue my love to HP computers, if HP can offer to replace the base enclosure at no cost! Hope HP support can respond ASAP since this issue needs to be covered via some sort of recall to compensate the design flaw! 

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I have bought this in 2013, I haven't used the laptop in the past 3 years because of personal reasons.When I wanted to use the laptop again, I found that the left hinge is malfunctioning.I have found that this is a common problem in this type of laptop so I asume that there is already a solution for this. Does anyone know how to solve this problem?  

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I have had the same situation again actually. It did come off whilst it was in warranty and HP fixed it somehow. Now, again it has come off from the same place. Not sure how to fix it? What all does it need to be fixed? I understood from different sources that I need back cover and some sort of front panel. Please guide me. Thanks.

Answer:Left hinge of HP ENVY SELECT 15T-J000 NOTEBOOK is broken

@Hp15t-j000

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Forum.

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I have two issues. The first is that my battery stopped charging right after by warranty exprired causing me to be unable to use my laptop unless it is plugged in. The second is that the left hinge is broken, causing my bottom case to come apart. This has also caused an issue with my fan (from a broken piece interfearing?) which causes my laptop to overheat.  This is unacceptable. This laptop was expensive and I depend on it daily to run my business. 

Answer:HP ENVY dv7 Notebook PC broken left hinge and battery issue

@Bjsawyer

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

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