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HP Spectre x360 Bluetooth connection issue with Bose QC 35 h...

Question: HP Spectre x360 Bluetooth connection issue with Bose QC 35 h...

Hi there I own a HP Spectre x360 - 13-4070nz (ENERGY STAR) and I just acquired a Bluetooth Headset from Bose, the new Bose QC 35. The headset works like a charm any Windows 10 PC I tried (Dell XPS13, Lenovo Yoga) and with my Android Nexus 5X. However, I have a blocker issue if I use it with the Spectre x360. Pairing works, even if I had to repeat the process several times. Once paired, listening to music works mostly fine ? in stereo mode.The problem arises when I try to perform a call. The problem is the same with any program, Skype, Skype For Business, Skype Preview or my Softphone (Bria). I can hear the counterpart, but they can only hear a really loud static noise. I tried an Echo / sound test service with Skype, and the recorded sound is exactly as my counterpart described. I can record and attach it if you want.I have updated all drivers, soundcard, Bluetooth, BIOS, I have updated from Windows 10 to Windows 10 Anniversary update, and I have update the QC35 from 1.0.3 to 1.06. Nothing helps. I have tried all possible setting configuration, remove the Bluetooth device, added it again etc. Still static noise.It is clearly an issue with the Spectre x360, and as far as I know this model had several other Bluetooth issues before. Therefore my question to HP: could you please look into it and update the drivers to support the Bose QC35, which is a hit on the market?Thank you and best regards

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I purchased myQC35's 29 Aug 2016 and my experience is the same - no problem in Android, no problem with sound from video etc on Windows 10 on, HP Elitebook 840 G2.  But just static from the the QC35 microphone in ZOOM and Skype calls on the HP Elitebook 840 G2 - I have tried the most up to date MicroSoft supplied Bluetooth drivers and also tried the HP support site drivers - same result. 

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 My Spectre is connected to the internet via WLAN. The Operating System (Win 10) was updated a few days ago. The Bluetooth System does not detect any Bluetooth devices any more. It keeps searching without any detected devices. There are no error messages. In the devices list in the system the bluetooth speakers are not displayed.The problem is permanentMy Bluetooth speakers functioned with this Spectre a few days ago. These Speakers work with my Smartphone and Bluetooth connection without any problems. My Samsung smartphone is near the Spectre with bluetooth enabled. It was coupled with the spectre a few weeks ago and functioned, but suddenly this does not function any more either. The smartpjone connects to other bluetooth devices (and the bluetooth speakers) without any problems.I tried to connect to the speakers with the Spectre after disabling the speakers in the smartphone bluetooth connection- no success.I have tried deinstalling and reinsatlling the bluetooth drivers in the Spectre- but the result is the same. The system says that the bluetooth is functioning and that the drivers are up to date.Your help would be much appreciated.With best regardsIvor Novello 

Answer:Bluetooth devices not detected by the HP Spectre X360

Hi @INOV, I came across your post about Bluetooth connection stopped working on your laptop. I want to help. Please review the document below: HP PCs - Using Bluetooth Devices (Windows 10, 8)Make sure  the Bluetooth is turned on and discoverable. Please let me know if this resolves the issue by marking this post as "Accept as Solution".  To simply say thanks, click the Thumbs up below!    If you require further assistance let me know and I will gladly do all I can to help. Thanks. Regards,

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Hi we've just been bought a Bose SLIII as a gift and it works great with the iPod via Bluetooth. However it was also bought so we could stream straight from the laptop to the Bose but I'm not able to connect it. I have an Acer Aspire V5-571P with Windows 8 on it. I followed the instructions with the Bose but with no success. In Bluetooth settings it recognises the Bose and says connected but only for a few seconds until it changes to not connected. What am I doing wrong?!
 

Answer:Bluetooth connection to Bose SLIII

I looked at the specs on Bose, Ipod and the Acer laptop and they all seem to be using Bluetooth 4.0. Have you made sure to turn off the Ipod's bluetooth just to assure it is not obstructing with the laptop's signal? And try rebooting both devices the laptop and Bose to see if that helps.
 

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Running Win 7 with a USB bluetooth adapter.
I now can't connect to my Bose, all drivers are installed and the device shows up on device and printers,try to add and it times out with error message saying 'links do not stay in discovery mode for long etc etc'.I have uninstalled/reinstalled the bluetooth adapter with all the usual workarounds to no avail.
The Bose is working fine as I can Bluetooth pair my Galaxy phone with it no problems but can't pair my PC with the Galaxy, all the bluetooth stuff is showing on devices/printers and device manager.
BTW the usb bluetooth adapter was fairly cheap...don't know if this has a bearing.....worked perfectly up until yesterday after about 4 months use
Thanks in advance for any help on this

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Hello, just bought this brand new laptop 2 in 1. I know that the device comes with intel wireless and bluetooth. I am wondering if the device will support atpx? If not who can I talk to so we can get that going? Thanks.

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Brand new spectre x360. It's a beautiful machine except for the wireless. I'll itemize the issues that I'm having with the laptop. - Got the laptop and after 3 weeks all of a sudden it decided not to connect to my home wireless network.  I absoluty have no clue why this is happening. It seems to happen randomly. I'm working alone for 3 to 4 days and one morning it just decides not to connect. I got my desktop, phone and tablet all able to connect without any problems. - The second issue is with the bluetooth. As soon as I connect my sony bluetooth headphones the wireless internet connection drops. The onyl way to reconnect to the internet is to disconnect the bluetooth headphones. So I can either have wireless internet or the bluetooth headphones but not both at the same time. - The last problem is that through out the day the wireless connection randomly drops. Try loading a webpage and the browser gives me a connection error but the laptop says it's connected. Only after I disconnect and reconnect the laptop that I can start browsing again. I've uninstalled and reinstalled both the hp and intel drivers. 

Answer:Spectre X360 Wireless and bluetooth connectivity issues

Hi there @Alpin?,Thank you for visiting the HP Support Forums and Welcome! This is a great site to get answers and ask questions. I have looked into the issue(s) you are having with your Bluetooth and Wireless Connections. Please NOTE; Use only one Bluetooth-enabled device at a time. Using multiple Bluetooth-enabled devices at a time may cause the devices to lose their connection. Here is a document I found called Understanding and troubleshooting Bluetooth wireless technology. It explains Bluetooth Wireless Technology for you. I also found a document called Troubleshooting Wireless Network and Internet (Windows 8). Here is a document from the Microsoft Community on Constant Drops in Internet Connection. It has some troubleshooting steps as well. Please follow these provided troubleshooting steps, re-post and let me know how everything went. Thank you! Have a great day!

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I am still not confident that the Spectre x360 will output 4k on an external screen. I would think there would have to be an option for higher resolution when going to the settings menu on the machine. It would be great if someone that has the Spectre could let me know if there is any option for higher resolution in settings for an external monitor. I am debating how necessary 4k is for my needs and if it would be worth the extra cost and potential problems. I say problems becuase I saw where Bestbuy offers a 13'' spectre with a 4k screen and yet there is no mention of a 4k screen option on HPs website. Is the 4k version discontinued due to technical issues? I have noticed even 1900x1080 content seems to look better on my Samsung 4k tv. I have a camera that has 4k movie capability and this is the only reason I want a 4k screen even though I rarely use this option. I am thinking I can still edit 4k media even though it will not display in 4k. I could copy it to a dvd to display on tv.  I really like the specs of the x360 and am hoping there is a practical work around to display the little 4k content I may use.

Answer:Issue not resolved concerning Spectre x360

The settings menu will only have options for the resolutions enabled for monitors actually attached. I actually have a Spectre 13, which is essentially the same motherboard, with a 1920 x 1080 built-in screen, and have connected it with a USB-C to DP adapter to my 4K monitor and it displays at 4K.  If the only monitor is the built-in 1920 x 1080 full HD screen that is the highest resolution settings will show until you attach a higher res monitor.  I also am a bit underwhelmed by 4K at the present but it is the future. 

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I have had my notebook for about 8 months. From almost the beginning I have been having a small glitch with my touchpad. Sometimes when I highlight text to be copied and pasted (especially more than a few lines), I lose touchpad control. The only way I've found to get it back is to put the screen down - briefly, like a second - and then lift it back up. Driver is updated. I have tried uninstalling and reinstalling. Problem still present. Any help would be greatly appreciated!

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I received a Spectre x360 about a week ago now, and have noticed that under even light use (only 2-4 chrome tabs open) the bottom of the laptop gets hot and under moderate stress (watching a 1080p YouTube video) the bottom gets practically untouchably hot. I had heard that it got "warm" under medium use, but this seems a bit unusual, especially for a "premium" laptop.  I've looked around on the forums to see if there's something I can rectify, so have tried updating the BIOS to no avail. I also doubt there is any dust clogging the fans, considering the issue has been occurring since day 1. Is there anything else I could try without having to open it up, such as a way to make the fan kick in sooner, as I'd hate to send back what is otherwise an excellent laptop.

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I have had my notebook for about 8 months. From almost the beginning I have been having a small glitch with my touchpad. Sometimes when I highlight text to be copied and pasted (especially more than a few lines), I lose touchpad control. The only way I've found to get it back is to put the screen down - briefly, like a second - and then lift it back up. Driver is updated. I have tried uninstalling and reinstalling. Problem still present. Any help would be greatly appreciated!

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Hi, I have bought my HP Spectre x360 Convertible for a week and I have an issue with the screen hinge.When I open or close the screen, one of the hinge makes a low noise like it is cracking. After I checked on it, I realised that the hinge are slightly uneven, which makes it touch the metal body. Not sure if this will makes an issue later on, but it already makes a scratch on the metal body when I open or close the lid. The sounds it makes is unpleasant to hear as well.Is there any way to fix this problem?Thanks  Regards,Syed

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My hp spectre is less than two years old. The past 3 days the keyboard has been malfunctioning. A full disc cleanup resolved the issue at first and gave me back a fully functioning keyboard. When I opened my laptop tonight all of the keys between a and enter did not work, besides the letters g and h. I ran a scan and received the failure id: U4QKMQ-7QP8HU-MFPWMF-G06C03 I have tried every single solution in the guided tutorial given by HP support and tried upgrading the BIOS, nothing works. My product ID is K6C19AV

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I think the usb-c ports on my Spectre x360 convertible laptop are faulty. I just bought the computer at Best Buy in late Dec. 2016.  The reasons I think this may be true are: Whenever I move the laptop while the usb-c is plugged in to an external monitor, the monitor temporarily disconnects, even though the movement may be slight.A couple of times per week, I will find that the laptop did not charge overnight, even though the charger was plugged in. The computer will begin charging once I unplug and replug the power cord.I have had great difficulty connecting to an external monitor, which works fine with other computers. I have tried multiple usb-c converters (one for hdmi, one for displayport, and now, a universal hub that connects power, hdmi, and usb in one place). I have also tried different hdmi and displayport cables, so the problem is not with the connectors or the cables. The monitor cuts out frequently (when the computer is moved, but also when it is not being touched).  Many times, I will plug the hdmi or displayport cable in to the computer, and the monitor simply does not receive a signal. If anyone else has experienced similar issues or may help me figure out how to fix these issues, I'd greatly appreciate it. Thank you.

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I have purchased the HP Spectre x360 recently and in general I am very happy with this ultra book. There is however an annoying problem that randomly occurs. It seems like a ghost is touching the screen and it is not possible for me to continue working, unless I put the machine to sleep. Please see below Youtube link: https://youtu.be/E1pLHSWV14o Please could you advise what I could do!

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So I just got my 4k spectre and noticed while installing some applications that they open very small windows which are barely readable.  the fullscreen button on the toolbar is greyed out like they are already there. I guess this is a scaling issue?  Steam, lastpass, scrivener - all are unusable as is. anyone know what the problem is or how to fix it?  I can't use the computer if it wont run the programs i need!  thanks!

Answer:HP Spectre x360 15.6" application scaling issue

Hi @dystopias,Welcome to the HP Support Forums! I understand you are having an issue with some app load too small. I will be glad to help you. HP has not control of how the app was designed. I would suggest lowering the resolution or contact the manufactures of the App. Please keep me informed of how things went. If you require further assistance, let me know and I will gladly do all I can to help you.Please let me know if this resolves the issue by marking this post as "Accept as Solution".To simply say thanks, click the Thumbs up below! Thanks.  

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Hi,

I have an HP Spectre X360 which I bought less than a year ago.
The computer was functioning perfectly up until a couple days ago, when I turned it on and noticed the display not working correctly. It is hard to describe the problem, but basically there is very intense burn ins, which are especially pronounced around the edges, and there is also severe display lag. The colours in general are also inaccurate and look unusual. Videos are practically impossible to watch (everything looks extremely dark, and colours look almost inverted).
The laptop is an HP Spectre X360, with 8 GB RAM, 256 GB SSD, i7 Processor, and Intel HD 55o0 Integrated Graphics.
At this point I'm not even sure if it is a hardware or software problem.

Thanks for any help guys, I always do appreciate your help.
Thank you.
 

Answer:Unusual Display Issue on HP Spectre x360

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I brought HP Spectre x360 one year ago, it is a refurbished product, i had a mother board issue after 3 months and it got resolved my sending the product to HP service and after 4 months fan started to make a buzzing sound, i am not sure it is a fan sound, but it resembles the fan sound .my warranty got expired and i don't know what is the solution for this! can you please come with a solution.

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I've had the HP Spretre x360 for a good couple of months now, and I was loving it until one of the keys on the keyboard key begin to stick, specifically the "tab" key. I popped it off thinking no harm would be done (not a smart move), but I think I might have damaged the very small plastic hooks that were holding it in. This is my first Ultrabook, and I had no idea that the construction for the keys was so fragile. Anyone with sticking keys on this machine should not pop off the keys or risk damaging those small plastic hooks you can see in the image below (that got rotated for some unknown reason).  If anyone from HP could tell me how to get a new "TAB" key, that would be great. Also, guidance  about putting a new key would be nice too.  Those with sticking keys should be cautious if you plan on taking the keys out.  The Product Model is HP Spectre x360 - 13-4002dx.  

Answer:HP Spectre x360 Keyboard Issue: Sticking Key (DO NOT POP OFF...

Hi @Leo2216, Thank you for posting. I have read your post, and I understand that you want to replace the Tab key since the plastic hook was broken when you tried to fix the stick key. I want to assist you in this matter. Here is the link to order HP parts: HP Notebook PCs - Ordering HP Certified Replacement Parts On the page 38 of the maintenance and service guide, you will find the process of how to replace the key boardHP Spectre x360 Convertible PC Maintenance and Service Guide The link below may help too:HP Notebook PCs - Notebook Keyboard Troubleshooting (Windows 8) Let me know if you need further assistance.Have a good day!

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Hi there, I am having an issue with my touch pad on the spectre x360 where if I try to make slight movements (i.e. a very small swipe or movement of the cursor) the cursor automatically snaps back to the position it was in before I touched the pad.  This makes precision extremely difficult because I have to make a larger swipe and then bring the cursor back around to what I want to click on in order for it to not snap back.   I have updated all the drivers for the system and I have tried cycling on and off most of the Synaptics settings to no avail.   I performed a screen capture so you can see the snapping I am talking about (it is a little hard to see because the screen capture is low fps).  http://screencast.com/t/mBEJCmmWge6 Does anyone have any suggestions for this?  It is extremely annoying and would greatly appreciate any help!  

Answer:Spectre x360 trackpad snapping issue

Hello @vyse5090 ,Thank you for visiting the HP Support Forums and Welcome. I have read about your HP Spectre x360 Notebook and mouse pointer freezing or snapping. Thank you for the screen shot and I do see what you are talking about. Here is a document on how to troubleshoot the mouse and Touchpad sensitivities. I would restore the defaults on the TouchPad.Hope this fixes your issue with the mouse.Thanks.





Please click ?Accept as Solution ? if you feel my post solved your issue, it will help others find the solution.Click the ?Kudos, Thumbs Up" on the bottom left to say ?Thanks? for helping.I work on behalf of HP

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I've had a handful of issues with my Spectre but this one is definitely the most annoying. While listening to music, particularly on YouTube via Chrome, the audio playback freezes when either a new video is automatically or manually played. This is characterized by the video being stuck at 0:00, and no sound can be played from the browser or the system itself. The only way to "fix" this is to right click the sound icon, go to playback devices, and disable/enable the "speakers" device (Intel Smart Sound Technology). This has been getting much worse in recent time, where I'll have to disable/enable the speakers device after almost every video I watch. This isn't a problem at all when my Spectre it connected to my monitor via HDMI (in which the speakers are connected to my monitor, so I get the audio that way). It's only a problem when I'm using the notebook speakers or earphones via the earphone jack. Has anyone who has experienced this issue been able to fix it? I've tried updating the sound drivers but have had no success (and don't even get me started on the garbage DTS control panel bs). Any help with this would be much appreciated.

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Hi i am wondering why hp did not update hp spectre x360 13 touch pad drivers since sep 2015. I found that almost all other laptops have four finger gesture to swap vitrual desktop but spectre x360 is the signature edition of Hp and still they are missing this. I tried to manually download click pad drivers from synaptics website, i can successfully install it to my laptop but at the clickpad settings still show me the old version.   

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I bought the Spectre x360 about a year and a half ago. I'm a college student, and this was a major expense for me. Yesterday, the computer stopped charging and eventually died. When I try to turn it back on, the power LED blinks three times, but the computer will not boot. I tried a hard reset, but it did not work. After doing some research on this forum, I realized that I have very similar issues to other people who discovered motherboard problems. The price of the motherboard is nearly that of the computer. For a top of the line (and again, expensive) computer like this, I should be able to use it for more than a year and a half before experiencing such a major technical problem. Finals are coming up, I have important documents stored on this computer, and I really need this to be resolved quickly. 

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Hello,I have bought a Spectre X360 with core  i7, 8 GB RAM and 256 SSD. It says that the battery is up to 12 hours. However, my laptop have not been staying more than 6 hours and it's quite hot. Most of the time I just let it runs a BlueStack app. I have made a test as below:DESIGN CAPACITY 55 mWhFULL CHARGE CAPACITY 55 mWhCYCLE COUNT - Battery life estimatesBattery life estimates based on observed drainsPERIOD     -     ACTIVE AT FULL CHARGE - ACTIVE AT FULL CHARGE2015-06-17      4:10:03                               -   4:10:03 -2015-06-18      5:13:26                               -   5:13:26 -2015-06-19      3:55:11                               -   3:55:11 -2015-06-20      4:15:07                           ... Read more

Answer:Spectre X360 battery life issue!

Greetings for the day dqthehoang, Regarding the battery life and battery backup that has been mentioned here, when the unit says battery upto 12hours, on a idle situation the battery life is upto 12hours or when you are using minimal applications, There are certain applications which would use more battery power, check when you are using any particular application if the battery drains, try updating BIOS through HP.com and Try running battery test through HPSA to check the functionality of the battery, Perform battery calibration on a timely manner to keep the battery in good shape. Regards,Zoan  Please click ?Accept as Solution ? if you feel my post solved your issue, it will help others find the solution.Click the ?Kudos, Thumbs Up" on the bottom right to say ?Thanks? for helping!

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Hello, I just opened my HP Spectre x360 Convertible 15-bl0xx and i was able to plug in a monitor via HDMI and it worked fine. Then I updated the BOIS as per the alert and update I got through the HP Support Assistant, and now the monitor will no longer work. I know it is working as it is fine with other computers, but I can not get it to work with my Spectre now. Please help. Thank you

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Hello, I just bought a new Spectre x360 (13-4101dx, pre-loaded with Windows 10) and I'm having issues with the Synaptics touchpad. After a Windows update, the driver was updated to version 19.0.12.95.  I have reverse scrolling disabled but for some applications, the two finger scrolling is still reversed. Applications like Google Chrome and Device Manager work fine, the reverse scrolling is disabled. However, for applications like Windows settings, Microsoft Edge, and pretty much everything Windows-related, it seems to be permanently reversed. Also, every time I restart my laptop, all of the settings are reverted back to default. Now, on my HP Envy 15-j000, I have the same driver (19.0.12.95) and I don't face the same issues with reverse scrolling being "permanent" on Windows-related applications. However, the settings do still reset itself after every reboot. How can I fix this? Will Synaptics be releasing a fixed driver for this or am I just missing something? I absolutely hate reverse scrolling and only a small handful of my applications actually run with it disabled...











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Answer:Spectre x360 (13-4101dx) Synaptics Touchpad Issue

I have this same issue with my HP OMEN using driver 19.0.12.95, windows update says this is the latest driver. Scrolling remains inverted in some apps/settings.  I fixed this issue by reverting to an older driver (18.1.30.2), scrolling is now uniform. Kinda annoying that I had to fix it this way, but I had to go the HP Omen driver/support page and download the driver for the synaptics touchpad (even though HP's website insists you use Windows update for Windows 10). I then had to install the old driver, go into device manager and roll back the driver to 18.1.30.2 - you have to do this otherwise Win 10 will just use the latest driver. After that you can change the setting in the synaptics clickpad settings and it will be uniform. This was what worked for me.

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 So I got a brand new13 inch HP Spectre X360 on August 24. I really wanted this laptop over the Mac because I felt it was lighter than a Pro, more powerful than an Air, had a great display, plus was more vessatile than the two due to its rotation capability.To my disappointment, I quickly found out the trackpad seemed loose (you could feel a slight rattle by lightly pressing down the middle). 15 days later, I exchanged it at Best Buy only to find, low and behold, my new one having the same exact issue with the trackpad. Not only that, but I feel that even the screen hinge is ever so slightly loose. Not that it moves in laptop, tent, or presentation mode -- but when I type quick I feel the screen shake just a tiny bit. Moreover, when in tablet mode, the two halves of the computer (the screen and back of the keyboard underneath it) don't stick together. They pry apart about an inch. I called HP and they said it could be my particular local Best Buy bought a bad bunch or something? I did see other threads on here with people complaining about the trackpad, and some have suggested that there are some 'malfunctioned' unitss and that if one were to keep exchanging, they would eventually get a good one. I also have slight cackling of speakers without headphones when playing music. So should I exchange for a second time? Would Best Buy be upset -- do they have a limit on this sort of thing? And if it helps, I have the three year warranty/Geek Squad tech support package... Read more

Answer:HP Spectre X360 loose trackpad and hinge issue?

@daned

  I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

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when windows resumes after a Suspend the touch pad Synaptics have problems: the two built-in buttons do not work and sometimes does not work the double click on the pad. The problem is solved with a system restart

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Hello,I've recetnly bought brand new hp spectre x360 13and it has a obvious problem with a battery.  The battery is getting drained when the laptop is shut-down(yes, complytly shut-down not in a sleep mode). It can drain about 8-10% battery per night, what is kinda annoying and unacceptable for high-end laptop.I'm wondering if this is due to a problem with the battery or if it is caused by some kind of setting that causing the computer not shut-downing properly.I've already disabled USB power option in BIOS. It didn't help.  Would really appreciate your help. I think this is not a common thing in a new laptop.

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Product: HP Spectre x360Product #: L0Q59UA#ABL Hi, I'm having a problem with the touchpad's sensitivity and responsiveness. My father bought me this laptop a week or two ago and it's been great. By far the best laptop I've had thus far, but now it is having a major issue with the touchpad. I've scoured and googled this problem and these forums and found similar things but all the solutions offered were ineffective and I'm also having some problems I didn't see reported about. The touchpad was fine at first, and whenever I restart the laptop, it's fine and works as intended. However, a few minutes into use, if that, it starts to act up. By this, I mean the following: The cursor does not go where I intend itIt's laggyLeft click results in that omni-directional scrolling icon and trying to move the mouse means scrolling/moving the page.Right click moves off to the side and is generally weird and cannot click accurately.I can no longer soft tap to click/select something.The mouse moves on its own. As I was typing this, it tried to select/move/edit stuff. It's very erratic and makes typing or clicking or selecting very difficult.The page scrolls down on its own.I'm starting to think my laptop is haunted.There's more I can't think of right now, so I might edit the original post/comment with more info or make a subsequent post in this thread. I've tried to clean the touchpad with a lightly wetted towel (to get rid of any oil finger stains or whatever), and follow... Read more

Answer:HP Spectre x360 Touchpad/Trackpad issue (Erratic + Unrespons...

Hello adamartsy,Thank you for posting on the HP Support Forums. I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicaly post ( serial numbers and case details).If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.If you have already resolved your matters, please disregard this message. Thank you Duane_D

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I installed some apps and programs and some of them look a bit off. For example, Arduino looks pretty small and has a very small interface/window. The same for Popcorn Time and when installing Solid Works, the installation window is so small you can barely read the information.  I tried changing the resolution, updating the BIOS and Graphic Drivers but nothings seems to be changing. Does anyone have the same issue? Has anyone solved it yet? Thanks 

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I am also having same experience with my HP Spectre Laptop puchased few weeks agao. Please post the solution on teh forum so that all can benefit. Thansk

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HiI have the HP Spectre 13-4129na x360 Convertible Laptop WINDOWS 10Intel i7-6500U, 8 GB RAM, 512 GB SSD, Intel HD 520 Graphics Card, 13 inch Quad HD Touch-Screen,  I have used it for less than a week in total and despite: lowering the screen brightnessTurning off all apps (from startup)Turning the power options to balancedupdating biosupdating driverstesting battery in the HP softwaretesting battery in bios  The maximum I get from the battery is 3-4 hours despite a claimed 10 hours plus. (that's general browsing, listening to music not labour intensive thing either.) It gets very hot. (I can live with that, but the battery length is impossible.) Please, I think I've tried everything.    

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Hi Folks,    I have a spectre X360 and I am really happy with it.  Great product.  I recently updated the bios and it was really nice to be rid of the glowing keyboard light LED. There is an issue that has popped up though which is incredibly frustrating, like incredibly annoying, and I was wondering if anyone else has noticed this.  The keyboard response to typing a double letter (such as the t in letter) has gone down.  In other words my typing speed is now limited because the keyboard isn't as sensitive as it was prior to the bios update.  Does anyone know of a setting somewhere where I can increase the sensitivity of the keyboard so I'm not constantly going back to correct a missing double letter?  Please! argh it sucks so bad.  It has ruined my experience with this machine.  -Sam

Answer:spectre x360 keyboard issue after recent bios update

Hello @Sam_A? ,Thank you for visiting the HP Forums! A great place where you can find solutions for your issues, with help from the community!I came across your post about the Notebook, and wanted to assist you! I have looked into your issue about your HP Spectre x360 and TouchPad sensitivities not working correctly. Here is a document on how to troubleshoot the Touchpad sensitivities.If you will go to the section on Adjusting TouchPad pointing sensitivities it should help resolve the issue. It also shows you how to restore the default setting that could help as well.Hope this fixes your issue.Thanks.

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Hi!Have an issue that the screen is flickering. Usually the bottom half and its seems to stop when I turn of wifi (flight mode) . I have tried different drivers and made sure the Bios is updated to the latest version.  It comes and goes and get more intense in certain situations but always stops directly when I turn on flight mode. Tried with different combos of WIFI (abgn) but only turning it off seems to work.  It can begin after a few minutes or an hour and can go away for hours and then come back.  For me it seems as its insufficent sheilding or something like that.   Is there some driver that can solve this or is it an hardware issue? I really like this machine but its really anoying with an error like this!  I have been reading and can see that I'm not the only one with this issue.  

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Which stylus devices are known to work with this model (HP Spectre x360 X7V20UA#ABA ) and BIOS Level  Thank you.[System Summary] Item Value OS Name Microsoft Windows 10 Pro Version 10.0.10586 Build 10586 Other OS Description Not Available OS Manufacturer Microsoft Corporation System Name xxxx System Manufacturer HP System Model HP Spectre x360 Convertible 13-w0XX System Type x64-based PC System SKU X7V20UA#ABA Processor Intel(R) Core(TM) i7-7500U CPU @ 2.70GHz, 2904 Mhz, 2 Core(s), 4 Logical Processor(s) BIOS Version/Date American Megatrends Inc. F.10, 10/26/2016 SMBIOS Version 2.8 Embedded Controller Version 94.45 BIOS Mode UEFI BaseBoard Manufacturer HP BaseBoard Model Not Available BaseBoard Name Base Board Platform Role Mobile Secure Boot State On PCR7 Configuration Elevation Required to View Windows Directory C:\windows System Directory C:\windows\system32 Boot Device \Device\HarddiskVolume1 Locale United States Hardware Abstraction Layer Version = "10.0.10586.589" User Name SHORTER\arw Time Zone Eastern Standard Time Installed Physical Memory (RAM) 16.0 GB Total Physical Memory 15.9 GB Available Physical Memory 5.26 GB Total Virtual Memory 18.8 GB Available Virtual Memory 7.30 GB Page File Space 2.88 GB Page File C:\pagefile.sys Hyper-V - VM Monitor Mode Extensions Yes Hyper-V - Second Level Address Translation Extensions Yes Hyper-V - Virtualization Enabled in Firmware Yes Hyper-V - Data Execution Protection Yes 

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I have the Spectre model X7V20UA#ABA and based on this answer bought an HP Active Pen.  I cannot get teh machine to acknowledge the pen in any way. I've followed what instructions I could find (basically have the pen near the computer when you turn the computer off and then back on) and it will nto use it in One Note.  Is this an incompatible device?

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I just bought a pair of headphones but didn't realize it was specifically for Apple devices until it was too late. However, they are really awsome headphones and I was wondering if it would be compatible with my laptop: HP Spectre 360 headphone jack. If not, I'll cancel my headphone order as I use my headphones on my laptop as well. I 'think' the Bose manufacturer said that anything that is compatible with a 1/8" stereo jack connection - Should work on my laptop. But I don't know if my laptop will accept a 1/8" jack connection.And I realize that if it does work on my laptop that I may not get the extra features of the headphones such as remote control and microphone. I'm fine with that. I just need to know if these headphones will work with my laptop as well. Any and all information and help is appreciated. Here is the link to the headphones:https://www.amazon.com/Bose-QuietComfort-Acoustic-Cancelling-Headphones/dp/B00M1NEUKK/ref=zg_bs_1209... And here is what the manufacturer said about compatibility when answering another person's question:"Glad you asked! The Bose QuietComfort 25 Acoustic Noise Cancelling Headphones for Apple devices will work for playing audio with any device with a 1/8" stereo jack connection. The inline remote control and microphone on the cable may not work on non-Apple devices, it depends on the hardware built into the jack of the device. " And here is the link to that question. And, yes, I've posted a question to the manufacturer ... Read more

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I got the answers to my questions with a little more digging but don't see a location to delete this post.

Answer:HP Spectre x360 or EliteBook x360

I think the Spectre x360 is really great ultrabook, here're some internal pictures of Spectre x360 https://www.laptopmain.com/hp-spectr...grade-options/, about the EliteBook x360,it is for a business man.

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What's the difference between the HP Spectre x360 and the HP Envy x360? They both look the same.The only noticeable difference is that HP Spectre x360 has a Radiance Infinity display, while HP Envy x360 has an IPS display. Having the same specs, except for the display, why is the Spectre x360 more expensive than the Envy x360 ? Moreover, I thought that IPS is better than TN, which is my guess that is the technology used for the Radiance Infinity.

Answer:HP Spectre x360 vs HP Envy x360

Hi, You've got few questions about those products. Well, come to a store and yoy can see the differences. Better still, you can buty 2 machines and compare.  For build quality, the HP Spectre x360 is much better than the Envy x360 you can also find Pavilion x360 - we are talking about SPECS and BUILD here about plastics and metals about wood and gold. Regards.

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My HP Envy dv-7 notebook won't discover my new Bose Soundlink Mini Bluetooth speaker.  I have checked all my drivers, network setup, etc and all are up to date. I know speaker is working as it did link with my ipad.  What is the problem?











Solved!
View Solution.

Answer:PC Won't link with Bose bluetooth speaker

I was able to get it to discover the speaker by resetting the bose speaker--holding the mute button for 10-12seconds. Then powering speaker back on.

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1. Added Bose AE2 SoundLink successfully as a bluetooth device.2. Double click to open services window and turn audio on, but the window shows as below with no where to turn headphone audio on:3. How do i fix to make this window show correctly and get the headphones working via bluetooth? 

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I followed the directions, but it just don't seem to matter.  I cannot get the sounlink colour or my Bose sound touch..It seems like a waist of money buying Bose products that cannot connect with a Windows PC..  Very dissappointed.. It does work with Apple Iphones and IPads though..   It's something in how the pairing process works with windows.  Or something I cannot see..     

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I cannot find my bluetooth anywhere on my computer. I tried downloading drivers, but it doesn't show up in my computer.

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I'm having a tough time getting my new Bose Soundlink OE2 headset working with my HP Elitebook on Windows 7.  I'd like to use the headset for Skype and other VoIP calls. I am able to get it to pair and have no issue getting sound from my laptop, but the microphone will not work and doesn't register any noise under the Recording devices tab in Sound. I've tried upgrading the Bluetooth drivers and still haven't had much luck.  I see two Bluetooth Radios in my Device Manager; Intel Wireless Bluetooth and Microsoft Bluetooth Enumerator. When pairing, I have two options with the headset.  I've tried both:1.)  Listen to Music2.)  Forward VoIP Calls to Handsfree If I look at the properties of the headset, I see the following services (with all 4 selected):1.)  Audio Sink2.)  Handsfree Telephony3.)  Headset4.)  Remote Control The headset and microphone work great with an iPhone.  Anyone have any ideas?  Is there a specific Bluetooth driver I should be using?

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I am trying to pair my noise cancelling bose headphones to my pc. how to download the bluetooth driver as apparently I do not have it on my pc. Please  help. I have already tried to pair it by adding a device etc but to no avail.
Thanks.

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Recently tried to use Bose QuietComfort 35 Bluetooth earphones with a Pavilion dv6 and apparently I need a diferent driver. Searched for that but didn't resolve the problem. Earphones work with iphone and Mac.

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I have a HP Pavilion g6 and want to pair it with a Bose Soundlink Mini bluetooth speaker - it doesn't work.  Any help would be appreciated.  Very frustrating.   It paired with my iPad and iPhone easily.

Answer:Pairing bluetooth Bose soundlink mini

Hi,

For pairing your bluetooth Bose speaker to your computer. I have included the link 'SoundLink® Wireless Mobile speaker update' to download the actual software, and updates available. According to the page for the download, you will need to have the speaker connected to the computer with a micro USB cord.

If the above step fails to resolve the issue, I will need to know the full model number of your notebook, and what version of Windows you are running. I have included the documents 'Guide to finding your product number', and 'Which Windows operating system am I running?'.

Thank you.

 




I worked on behalf of HP

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Hi, I'm using a laptop with Windows 8.1 x64 and I have the Intel Wireless-N 7260 WiFi card with Bluetooth 4.0.

Last week I tried out a Bluetooth speaker of a friend, it was the BOSE Mini SoundLink. When I connected it to my laptop, the controller got installed automatically and it worked nice.

Now I have that BOSE speaker device in my Bluetooth devices, and I want to delete it from there, cause I'm not going to use it anymore. When I uninstall it, this is what happens:






Bluetooth
19:05:24 Device deleted
Device BTHENUM\DEV_000C8ABDD31C\7&22B2924B&0&BLUETOOTHDEVICE_000C8ABDD31C was deleted.

Class Guid: {E0CBF06C-CD8B-4647-BB8A-263B43F0F974}
19:05:29 Device installed (bth.inf)
Driver Management concluded the process to install driver bth.inf_amd64_88930228cab10f27\bth.inf for Device Instance ID BTHENUM\DEV_000C8ABDD31C\7&22B2924B&0&BLUETOOTHDEVICE_000C8ABDD31C with the following status: 0x0.



I uninstall it through Device Manager. Right-click on it, uninstall. Then it disappears, but if I check for changes in hardware, it appears again. It's like I successfully uninstall it but immediately after it gets installed automatically.

I have 3 controllers of this device:

Bluetooth: Bose Mini SoundLink
Human Interface Devices: Bose Mini SoundLink Audio/Video Remote Control HID
Sound, video and game controllers: Bose Mini SoundLink Stereo






Human Interface Devices
19:43:04 Device deleted
Device BTHENU... Read more

Answer:Can't uninstall controller from BOSE bluetooth speaker

OK, I've finally solved this annoying issue.

All you got to do is go Control Panel/Devices and Printers/BOSE speaker, right-click, remove device.

That finally removed every single thing about BOSE speakers. Wow, it's been 5 months 'till I solved this...

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I have installed the latest bluetooth driver on the HP website - but it is 2011 !!!!! Intel PROSet Bluetooth Driver1.2 Rev. B 144.4 MBNov 7, 2011 When I connect my bluetooth Bose headset, it works the first time. However, it you disconnect - it will NEVER work again. So then you have to reboot, or repair etc.  I've tested other PC and Phones etc and the problem is only with this laptop. I believe the bluetooth driver has some type of problem and needs to be updated / fixed.  Even the support website is hard to tell though if there could be any other thing that needs to be done as they provide like 4 different bluetooth drivers.  One does seem to mention what it says in the hardware manager though in the readme section... In the hardware manager it says " Intel(R) Centrino(R) Wireless Bluetooth(R) 3.0 + high speed adapter).  HP support assistant says:Intel(R) Centrino(R) Wireless-N 1030 

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I've just successfully completed a win 7 pro x64 - > win 10 pro x64 upgrade on my T410.I can't seem to successfully enable Bluetooth to install and recognize and pair with a set of Bose QuietComfort 35 (QC35) Bluetooth headphones (which pair perfectly well with my iPhone). the QC35 does list on the sound playback devices, but along with a vertical red arrow.Lenovo does not have any updated drivers for Bluetooth on my T410 with win 10, 64 bit.....HELP anyone?  Pretty please?  Is there perhaps ANY workaround that anyone knows of to accomodate Lenovo's tardiness to provide updated Bluetooth drivers for T410 with win 10?Any help or suggestions would be much appreciated ! ThanksJonathan

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I have an MSI GS60 and a Bose SoundLink Mini. I want to connect them using bluetooth but the laptop won't see it. The bose works fine with my Blackberry and my Macbook Pro. I have tried updating the bluetooth drivers from device manager but it hasn't helped. Bluetooth is turned on in network settings and in bluetooth settings.
I also downloaded the drivers from MSI but that didn't help either. Am I missing something...?

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Can you help me ?  I'm trying to conect my Pavilion 23 to my Bose Bluetooth speaker? 
I cant find where to turn on the bluetooth settings . 

Thanking you in advance , 

Rachel Machuca

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Hi folks.
Not specifically a Windows question although it does have some relevance too if using a laptop say.

I've got a Blue tooth transmitter which can transmit analog or the optical output audio from the TV as a blue tooth signal. The TV itself doesn't have blue tooth capabilities. I'm trying to get rid of messy cables all over the place and using Wireless speakers seems a good way to go --TV stuff doesn't have to be ultimate hi-fi so blue tooth is perfectly good enough here and the DAC's in the speaker set are more than adequate.

Now what I need is how do I pair that with blue tooth speakers - obviously there's no "Screen" or keyboard on the speakers !!!!

I'm sure people on this forum have done this type of thing. The TV itself doesn't have blue tooth but the transmitter seems to function OK (red led and blue Bluetooth TX - transmit) lights on. So how do I pair this thing with the speakers ???

I know my phone can be used to scan for blue tooth devices but I want to pair the TV with a speaker not the phone.

Any windows apps or android stuff for this purpose.

Cheers
jimbo

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Dell Latitude 6430 -  Windows 7 32-bit.
Bluetooth PAIRS with Bose AE2W headphones, but will not CONNECT.  I have updated all windows drivers via Dell support site, but no matter what I do, Windows still asks for "device drivers".  According to Bose tech, there are NO specific drivers needed for the AE2W. 
Do not have any problems connecting AE2W to other BT devices, like iPhone, or iPad....so why will the Dell e6430 w/Windows 7 not CONNECT?

Have searched internet for solutions, but to no avail.  Most solutions seem to just be "guesses" --clearly intended to offer help, but many posters do not read all of the ACTUAL details...thus are inappropriate solutions.  
Any real solutions are needed...prefer from Dell or Microsoft techs.
 

Answer:Bluetooth PAIRS with Bose AE2W headphones, but will not CONNECT to same

ClydeS,Have you set your Bluetooth Headset as default play back device? while the media player( which ever you're using) was running?You should remove and pair therm  again After it gets paired, set it as default play back device and then try to run the media player.Let me know if running the media player, after setting up the Bluetooth headset helps.There is also a  bose firmware available from the link below.http://dell.to/2ghYy8jFirstly make sure your Bluetooth Headset is a "Stereo Headset" with A2DP support.Enable Bluetooth in Access Connection by holding Fn + F5Bluetooth Status - "On"Double click on the Bluetooth Icon at the taskbar (Screen below)     Ensure your Bluetooth Headset is in "Paring Mode"Click on "Add a Bluetooth Device"Click NextSearch for your Bluetooth HeadsetWhen found, click Next and enter the passcode for your Bluetooth HeadsetIf you are unsure of the passcode for the Bluetooth Headset, kindly contact the Bluetooth Headset's manufacturer or check the headset manual.Once the passcode has been entered, click Next and the pairing will show that it has been successfully connected.      Now your Bluetooth icon in the taskbar will have a bit of green color in the center.      Once the step above has been completed, you have successfully paired the laptop with your Bluetooth Headset. You can now use the headset to listen to ... Read more

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went to adding devices and couldn't get laptop to recognize the Bose bluetooth which was ready to pair. Do I need to download something to do this? Please make answers simple; I'm not a computer expert.

Answer:unable to pair a Bose bluetooth to my HP windows 7 laptop

It would help if you provided a more specific identification of the device besides a "Bose bluetooth device". Please provide the model  and part number here in your thread. Have you gone to Bose to download the bluetooth stack that the device requires? "Please make answers simple; I'm not a computer expert."YOu didn't say to make the questions simple.

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The volume of audio in my headphones is very low, even when it is set to maximum on the audio controls, in the app I am using (tried Spotify and YouTube videos) and on maximum when you open the volume mixer.  It is almost like there is a governor on the sound, because (i) I do not have this issue when I use the headphones with other devices, and (ii) the green audio bar in the volume mixer will only go up to about 60% of the maximum volume even though it is set to 100%.  Frustrating.  

Answer:Low audio volume when using Bose AE2 SoundLink Bluetooth Headphones

Sorry, forgot to include that I have Windows 10 installed on an X1 Carbon 4th Signature Edition.

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I had my new Bose headphones working on my laptop last week and of course windows updated and now I lost music through my headphones. I still can pair the headphones to the laptop and they work fine with microphone function but I cannot get them to turn on the function to play music. I have searchede for previous drivers and tried to roll back but as soon as I pair device it installs new drivers that wont allow me to play music through my headphones. Tried two different headphones and neither will play music. $1200 laptop and wont play bluetooth music. 

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Question: Hp spectre x360

Does anyone know the difference in these models apart from screen quality and is it worth paying the extra. I was looking to purchase the 13-ac003tu but came across other models on the HP website. Does anyone know what the model numbers represent?13-ac065tu13-w031tu13-ac066tu13-ac003tu

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Question: HP Spectre x360

Upon opening the notebook on my desk, a series of cracks surfaced on the upper-left bezel of the screen, and extended across the screen. I keep my notebook for the most part on my desk, and when I travel, I put in the HP leather case, and in a well-paded bag. I've owned this notebook since August last year, and it has performed excellently besides the occaisonal loud fan noise and overheat.  I talked with a helpful HP Customer Support Rep, and I was told that if I were to send in my notebook, and screen damage will be presumed inflicted by the customer. I have also been in contact with the HP Executive board, but their reply did not grant me any help. I would like to know if I can send in my notebook for a proper examination, or if I can speak with a case manager on this issue. I really do not want to file a complaint to the BBB, but I feel that will be necessary if the material defect is to be assumed a damage on my part. Thank you in advance. I will include pictures of my display, as well as pictures of the siding to prove the lack of physical/blunt damage.

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Question: Spectre x360

Hi, my spectre x360 just out of warranty and will no longer charge the battery! Charger checked and working. When plugged into laptop, symbol appears to show connection but then states not charging. Battery nearly flat now but diagnostics state batter condition ok. Would appreciate any ideas to resolve please but I am not considered computer literate just general working knowledge!

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Hej! I have a question regarding the  new 2016  HP Spectre X360 (http://store.hp.com/us/en/pdp/Laptops/hp-spectre-x360---13-w053nr-x7v21ua-aba). Is it possible to order it to Sweden or are there any local retailers I could directly contact? Thank you so much in advance,Marina

Answer:New HP Spectre X360

Dear Customer, Please go to this website:http://store.hp.com/SwedenStore/Please contact- 08-593 664 18 This link is for UNITED STATES ONLY (http://store.hp.com/us/en/pdp/Laptops/hp-spectre-x360---13-w053nr-x7v21ua-aba).  Hope this helps, for any further queries reply to the post and feel free to join us again  **Click the White Thumbs Up Button on the right to say Thanks**Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem. Thank You,GBL84I am not an HP Employee

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Question: HP Spectre x360

Hi, I have an HP Spectre x360 that is a year and 5 months old. I was running it off the battery when suddenly a whole lot of smoke started coming from underneath the notebook and a smell of burnt plastic filled the air. Reading the forum I found that this is not something new to these HP Spectre x360 notebooks. Its it really possibile that HP have not activated a support program for who owns such an expensive notebook. My notebook is out of warrenty but I honestly think it was a close call, i was working on a wooden table when it started burning. Now I have a 1250 euro paper weight. I did try to contact support and was immediatly cut off once i gave them my serial number, or offered to pay for support. Will paying 30 euros actually achieve something, ie will they attempt a repair or will it be 30 euros just to be told over the phone that its something that simply cannot be repaired. Thanks

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My Spectre X360 is getting hot....I would like someone to address this issue and respond to me directly.  Love the machine worried about the heat.

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Question: SPECTRE x360

Hey guys! I was looking to buy the new HP Spectre x 360. Is it available with the following specs - Natural Silver13" 4k touch screen 16GB rami7 256 GB memory I have found the 13" with 4k screens on the UK website but can't seem to find the same on the US website.  Thanks !

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Question: Hp spectre x360

Hi,Two weeks ago I bought an HP Spectrex360. Two days after buying it while using the keyboard, not the touchscreen, it began to touch the touchscreen by it selft only on a part of the screen followed continuously.This happend alot while i was using the laptop so I went to the place of purchase and I changed it with for one of the same model. But this new one  also it has the same fault, any recomendations of what should i do?

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I'm looking for a 13-inch laptop for myself and have narrowed it down to these two models. Need your help in choosing :)
I'm thinking about such config for both: i7-7560U + Iris Plus Graphics 640 + 16GB RAM + 512GB SSD. As for the screen, I'm still on the fence about it, not sure if I want the best possible res (QHD for Dell, 4K for HP) or the best battery life by going FullHD. Can you guys share your battery life experience with the best screens for these? I'm going to use it primarily for browsing / office work / coding (VS and VS Code) / light photo editing (Lightroom, Photoshop)
For the x360, I like Windows Hello camera (and webcam at the top ) and build quality. And it's a bit cheaper.
For the XPS 13, it's battery life and better port selection
Let me know what you think

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HP's lack of quality control is completely unacceptable and inexcusable, especially given the cost of the Spectre x360 line.I went through 5 (FIVE!) 13-inch Spectre x360's. All but one exhibited very loose trackpads (even very light taps will physically move the trackpad down and have an annoying loose click sound when taking your finger off of it). The one with an okay trackpad had USB-C issues. The trackpad -- arguable THE most important part of a laptop -- now feels like garbage. Hell, there are $200 Windows laptops and Chromebooks that have better trackpads than this $1,200 thing.It's extremely frustrating and disappointing. I REALLY wanted for the Spectre x360 to be my laptop (especially considering there's no other 2-in-1 out there that looks this good and is priced as nicely). Looks like the Lenovo Yoga 720 is next on my list. Just wish it had IR cameras for facial logins.

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Question: spectre x360

Not the X360 when it's in a hard lock. >>Why would you need to hold down the power switch for 60 seconds?  5-7 second hold is enough to force power down any computer.

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Question: HP Spectre x360

New owner of HP Spectre x360 - 13-4003dx here. I want to ask if the bottom of the laptop, the area above the fan openings where the FCC info/text lies, is supposed to creak when I press it slightly. I first heard this noise when I took my laptop out of the sleeve and held that area. At first I thought it was just rubbing against the sleeve, but after further examination, that is not the case. If this occurs with other models of the Spectre, it is a bad build quality, I am not sure which component is under there, but I want to know if the creaking noise is normal with only a slight press along the text area. Thanks.

Answer:HP Spectre x360

I have the same problem but in the front, in the back of the touchpad... really annoying. looks like the lid doesn't have nothing to lay on and the aluminium is very thin. poor quality for such expensive machine.

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Hello, Last winter purchased a convertible lenovo laptop. The first one had faulty hinges, I had it replaced on the same day I brought it in and the second one had faulty hinges and a faulty touchpad. So, I decided to ditch the cheaper computers and splurged on a HP spectre x360 from Best Buy. I live 200 kilometres away from large retail stores like this so getting back and forth is quite difficult, Staples was very understanding about the Lenovo laptops, however Best Buy told me there was nothing I could do when I described the problems I was having with my brand new HP. Several months went by and I avoided using the computer as much as possible in order to avoid facing the mistake I made in purchasing it. Eventually, my old computer became completely obsolete and I had no choice but use this HP.  My problems were not limited in any way. They ranged from an extremely annoying touchpad that sounded loose and made strange noises, the fact that the screen was closing on an odd angle, and the fact the the screen could barely stay open. A slight touch or even shifting the laptop would cause the screen to move. I could forgive these flaws if I had abused this computer or if it had received heavy usage, however I barely even turned the thing on. I contacted HP support and I must admit that they were polite, friendly and had my return materials sent very quickly.  My first bad sign involving the shipping process was the fact tha... Read more

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Question: spectre x360

The 1-minute hold of the power switch worked for me, but it is darn hard to do because of the somewhat inconvenient power switch position - and if you waver for a moment then the 60 seconds starts again. I found it easiest to turn the 360 on its side on a table and then it is easier to hold the switch down for the full minute uninterrupted. This for me only points out the importance for manufacturers to provide a HARD RESET capability through an unfolded paperclip or the like. C'mon guys, give us what we need to maintain our products!

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Just finished setting up my second Spectre x360 15t. The first one was a driver and screen flickering mess. As I'm finishing putting it through it's paces by running audio with a few tunes through Spotify and then over to Netflix to check dialogue, I've become aware that the fan has been running for some time. When I picked it up to feel the underside I was quite dismayed to feel how hot this thing was. Not cozy up to the fire hot but call the fire department hot. It was on a Xpad which was starting to get a bit toasty itself. No way this could ever sit directly on my lap. I know this is an ultrabook. I know i7 processors run warm under load but this fella gets HOT. I'm coming off a Spectre 13t with an i5 which is just as tight a unit as this one, but it never reached this kind of hot. I'm humorously concerned if I can put this on my desk while under heavy load without melting the finish off. Is anyone else experiencing similar circumstances? I'd appreciate any feedback. Thanks.

Answer:Spectre x360 gets HOT.

Hi @benefit13,Welcome to the HP Support Forums! It is a great place to find the help you need, from other users, HP experts, and other support personnel. I understand you are having an issue with the computer getting hot. I will be glad to help you.Please post the full product number and operating system in use on your computer. See the following, if you need help with that information.How Do I Find My Model Number or Product Number?Is the Windows Version on My Computer 32-bit or 64-bit? please get back to me and I will help you.

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SPECTRE x360  (15-ap012dx) Notebook purchased less than 2 weeks ago.  Notebook does not charge when using power adapter. Power adapter has been tried with and without a power strip, same result.

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Unfortunately our machine is 1 year + 1 month old and they won't give us a break on the repair. They estimate that it would be $300. I agree with many folks on this topic that this is a design issue and they need to do a recall instead of having their customers pay to replace the faulty parts.

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So back in June I purchased a mostly specced out Spectre x360 with 3 years of HP Total Care Support. Do you guys think HP might let me trade for the newer one with Skylake via warranty claim since the update is so incremental and well within the life cycle of the early 2015 model? It kind of really sucks that they released a model with Skylake so soon after I purchased mine and a lot of the benefits like battery life are huge for me since I'm rarely near an electric outlet (I got a custom made Spectre with the i7, 8gb of RAM, and 512Gb of SSD, but went with the 1080p display for battery life).
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Answer:Spectre x360 w/ Skylake

Originally Posted by Mason Sell Do you guys think HP might let me trade for the newer one with Skylake via warranty claim I am not sure they would do that, but why don't you call them and ask? Spectre x360 with broadwell is already an amazing machine. after a rigorous research i settled to buy spectre x360 when it was first released but then i knew that skylake will be available at the end of this year. so i waited for skylake. although there wont be much of performance difference in U series of skylake some improvement is always a plus. so i know how you feel. it is really a bummer to see the next gen machine is just released when you have just bought an old one. but this is how it goes in electronics. If you are happy with the machine and feel that it will be future proof for what you do i would say to carry on with this as long as you want. but if you feel disappointed, and regretting you should have waited for skylake then just exchange it/ sell it as soon as possible and buy the new one and be happy.

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Question: Dead Spectre x360

My Spectre x360-13-4005dx went dead yesterday. It was fully charged adn plugged in, I was working, and then black screen. No response from any reset actions. No light when depressing the power button. No light from plugging in.  It is only two years old and gently used. From brwosing teh forum, this seems to be a widespread issue, bordering on a lemon. What is the fix? 

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Hi!I'm just experiencing some issues with my recently bought laptop. It is probably nearly 2 months old, and this is happening as I type this.  I am charging my laptop and it's been, say 30 minutes since charging and the charger is really hot! It's keeping me warm in this cold winter I could say.  Is there something wrong with it? Should I unplug even though it's charged up to 85% ... I have a feeling it's dangerous. If anyone has any advice, please let me now!  Much appreciated,Sam

Answer:Spectre x360 Hot Charger !!!!!

Hi @sammiie43,Thanks for becoming a member of the HP Support Forums. I understand you are having an issue with the charge getting hot. I will be glad to help you.Please post the full product number and operating system in use on your computer. See the following, if you need help with that information.How Do I Find My Model Number or Product Number?Is the Windows Version on My Computer 32-bit or 64-bit?Please get back to me with above information, so I can help you better. 

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My HP spectre x 360 was working fine a couple days ago. I was using it on battery power and got a note that battery power was low. I was finished for the night so I closed it up without plugging it in. The next day I tried to turn it on it wouldn't power up at all, even when plugged in. When I plug the AC adapter in, there is a steady white light that comes on next to the port. I have tried the troubleshooting tips attempting to do a hard reset and there is no response whatsoever. I am extremely upset to read that this is a common issue. I am two months past warranty, and the timing seems very odd. I am self-employed and cannot afford to be without this laptop, which I spent a lot of money on. What is my recourse?

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My HP Spectre x360 suddenly shut down and now refuses to switch on, whether or not connected to the charger. Even when connected to the charger, the small white/orange light is not switched on. It is showing absolutely no signs of life. I have tried a hard reset, holding the power button down, waiting for an extended period of time, all to no avail. It shut down whilst connected to the charger, and was not too hot. I bought the product in mid 2015 so the manufacter's warranty has run out, but according to others with similar issues, this is a design flaw. What's the best way to go about solving this issue?

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All of a sudden from one day to the next my keyboard keys wont work at all. These are so far my mute sound my g my h my esc my @ and backspace. I have tried to: -reset my device the reinstall all my applications i had prior then didnt work then done a full file reset still didnt wor-in stall HP drivers from web site-install the previous drivers then upgrade-restored the BIOS defaults and installed the latest BIOS-completed the f2 keyboard test which didnt pass- changed the keyboard language from uk to us-tried flipping it into tablet mode and back So far none of this has worked amd looking through your forums its a known issue but i cant see a fix. My on screen keyboard works fine. My laptop is only a year old and now out of warranty.I have no restore point set either so couldnt reset to a time it was working.  Any body with any ideas on how to fix this issue please aas its frustrating the hell out of me. I have already spent 2 days working on this and process of elimination. Any body at HP know of this issue please reply or i am due to start working their soon so might find out also through 2nd line. I work in IT and hate spending time on my own equipment.Please help. Thanks

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Hi, Does the HP Spectre Pro x360 G2 have palm rejection/active digitizer? If so, what is the best stylus to use? Thanks

Answer:HP Spectre Pro x360 G2 Stylus

Hi, The following one may help:    http://store.hp.com/us/en/pdp/accessories-88342--1/hp-active-pen Regards.

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Hello I would like to use an HP for my work laptop, howver it needs to have a TPM chip. Do any of the black/copper Spectre X360s have a TPM chip. Especially these models: 13-4116dx Or one of the new 13 models - although not happy 13s dont come in black only silver. HP Spectre x360 13-ac075nr (New Model) Thanks

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The intel HP Graphics control panel shows me an option of 3D. However, I cant view anything 3D on my laptop. Is 3D supported by my laptop?If so, what should I do so to be able to view 3D?

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I cannot create a new folder on the desktop. Right click of the mouse pad does nothing. Shift Control N does nothing. This is ridiculous. Any help is appreciated.
 

Answer:HP Spectre X360 with Windows 10

Does right click work at all? Try right click on Start button and see if it produces a menu. Some people has experienced problems with their touch pad, try using a mouse and see if right click works.
 

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Hello, I know this is an obscure topic but I noticed two scratches on the bezel (The polished metal) of my Hp Spectre X360.  To orient you, the scratches are not to far from the right side windows button and volume rocker.  The scratches are not deep due to not feeling an indent when I run my nail across them.  Also you can only see them in the most direct light.  Nevertheless they bother me.  Does anyone have any solutions as to how to remove those scratches at all?  I tried an extra fine scotch brite pad but was unsuccessful.  Any ideas would be appreciated.  Thank you. 

Answer:HP Spectre x360 scratches

Did you ever figure out how to clean this? Or is it permanent?

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Like several others on this Forum, I came home to find my Spectre x360 laptop shutdown, and it won't turn back on.  I tried using my spare charger to no avail.  I called HP.  The support guy told me to try holding down the windows keyand the V key together, and trying to turn it on again.  No dice.  My warranty expired last year.  $659.99 without taxes to fix it! I could buy a new computer for that kind of money.  Very frustrated to see that so many other people are having the same problem. Although I loved this computer up to this point, I will not buy another HP.

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My new Spectre laptop is way too hot for my lap.  The last post on this I see in the forum is from 2015.  Has there been an update on how to correct this or should I return it?

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I bought hp laptop spectre x360 with a global warranty from usa but it stopped working and is not getting on after a lot off try and even the people here in india are saying that they can't do anything with this laptop as dont have support for this. This is really bad of hp that the product with global warranty don't have support on there sevice stations.

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 I have an HP - Spectre x360 2-in-1 13.3" Touch-Screen Laptop - Intel Core i7 - 8GB Memory - 256GB Solid State Drive and I wanted to know if I could upgrade the RAM in it.

Answer:HP - Spectre x360 Upgradable RAM

 Hello @Cepeda_Nicholas? I appologize but the RAM is not upgradable on the Spectre 13 x360 notebook as it is soldered to the system board and doesn't have additional expansion slots.




I am an HP employee.Make it easier for others to find solutions, by marking my answer ?Accept as Solution? if it solves your problem.

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I bought the HP Spectre x360 15" several months ago.  I never heard the fan come on even once until a few weeks ago.  I have done some updates from the HP site that were specific for my model Spectre.  There were so many that I couldn't even begin to guess which one did it, if any.  The fan comes on randomly, not dependent on what I have open from what I can tell.  I have it elevated on a rise with plenty of air flow underneath and have it plugged into the power cord when using.  

Answer:Spectre x360 fan issues

Hello @casherman, Welcome back to the HP Forums! I understand that the fan is not working properly in your HP Spectre 15 Notebook. The new sound could be from dust build up in the fan area, even when elevated notebooks require the vents to be cleaned. Please go through these documents about the fan and computer performance to resolve the issue: HP Notebook PCs - Fan is Noisy and Spins Constantly, PC is Warmer than NormalHP Notebook PCs - Reducing Heat Inside the PC to Prevent OverheatingHP PCs - Increasing System Performance and Maintaining Your Computer (Windows 10) If the issue persists even after the steps in these documents have been completed, try restoring the BIOS: HP Notebook PCs - Restoring the BIOS Make sure to let me and the community know the results! If the documents have helped you, click the thumbs up!





Please click ?Accept as Solution ? if you feel my post solved your issue, it will help others find the solution.Click the ?Kudos, Thumbs Up" on the bottom to say ?Thanks? for helping.I work on behalf of HP

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