Computer Support Forum

Pan / Zoom / Tilt, other settings not working on Integrated Webcam - Dell Webcam Central after Windows 10 updates / Alienware M17x R4

Question: Pan / Zoom / Tilt, other settings not working on Integrated Webcam - Dell Webcam Central after Windows 10 updates / Alienware M17x R4

I've owned this laptop for quite a while and had been using Webcam Central to control the Integrated Webcam on my Alienware M17x R4. I never had any issues using Windows 7, 8, 8.1, or even Windows 10 until my system updated on 8/20/2016 with a scheduled Windows 10 update.
After the windows 10 update my system restarted and the next time I went to use my webcam I noticed that I couldn't control the pan / zoom / or tilt or alter any of the settings in webcam central. If I attempt to change anything it automatically changes back instantly. For example of I move the slider to zoom, or attempt to change the pan, it auto goes back to where it was and will not allow me to change the settings.
I also notice that my mouse pointer flickers over the webcam central GUI, meaning, there seems to be some issue with the GUI after the windows 10 update, I assume is also whats causing the settings not to be changed.
I have tried uninstalling both the drivers and software and reinstalling to no avail, same problem is present after reinstallation of both drivers and the webcam central software.
Wondering if anyone else has run into this and whether there was some type of resolution.
I was able to get the pan / zoom / tilt working with 3rd party webcam software, however I would prefer to go back to using webcam central.

More replies
Relevance 100%
Preferred Solution: Pan / Zoom / Tilt, other settings not working on Integrated Webcam - Dell Webcam Central after Windows 10 updates / Alienware M17x R4

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link (This link will automatically start a download of Reimage that you can save to your computer.)

Relevance 152.83%

this wass also a reply to another thread posted by romeshomey, link bellow:
---------My laptop model is Inspiron 17R 5720 and Im having the exact same problem after the Microsoft Cumulative Update for Windows 10 Version 1607: August 31, 2016 - KB3176938, done Sep 4th. I was also already running Win10 and it didnt mess with Webcam Central - till yesterday when I gave the reboot necessary to install the update files.Pan/Zoom/Position Arrows show as available to be used but if you try to use then, nothing happens and back to full zoom. Only thing it allows me to do is to change to Face Tracking.I called Dell Suport Center and for about 2 hours I ran diagnostics and tried possible solutions with the tech assistant but he wasnt very helpfull at all. All diagnostics came back with positive/OK/passed results and they offered me a paid support to fix the problem. Not exactly a good solution, is it?It was clear though MS updates messed up with the webcam driver - I checked myself at Devices/Imaging there was an update for the driver done exactly when MS updates were done. Unfortunatelly, the rollback option wasnt available. For that matter, I decided to uninstall the whole Windows KB3176938 and CAPICOM (what ever that is) updates done using Control Panel/Updates but no-go. Next step was to google for that problem which leaded me to other Dell Forum threads pointing to reinstall Webcam Central which also didnt work at all then I bumped into your threa... Read more

More replies
Relevance 106.43%

Recently my webcam has just stopped functioning. This laptop is brand new however and I just got it on the 14th.
I have no clue why it wont' work anymore. I checked under device manager and under Imaging devices its called "facap, FastAccess Video Capture".
I enabled it, for some reason it had become disabled, and it wouldn't work. And it seems no Driver updates are available. Also have tried reinstalling the driver but it didn't work. I then uninstalled the old driver and tried to install the driver and it failed. So I used Windows Restore Point feature thing. Now its just disabled.
Any ideas on how to fix it?

Answer:Webcam Not Working. Alienware M17X, Intergrated Webcam.

I found my solution!    Though... it kinda is a "Doh!" kinda thing.
Apparently FN+F9 will enable or disable the webcam!
It seems that I had done this inadvertently at some point and turned it off, and while messing around for a solution the other day, II tried the combo it turned back on the webcam!
Quite a powerful key combination I have to say if manually enabling the web cam and reinstalling the web cam driver don't do anything.

36 more replies
Relevance 96.86%

Hi , after installing windows 7 64 bit professional on my inspiron 1564 laptop i cant  find the dell laptop webcam driver.  When i purchased Dell laptop they did not give any  recovery disk with it . Now i am suffering and tried a lot but webcam driver cant find. From where i should install. Kindly help.

Answer:Dell inspiron 1564 windows 7 64 bit integrated webcam central driver

Drivers & Downloads for Inspiron 1564 - Dell SupportIt won't find many things without the chipset drivers FIRST.Chipset should be first.
Then Audio
Dell SX2210 Webcam CentralThe new version can be found here. R230103.exeSystems    Inspiron Desktop 535MTInspiron Desktop 535STInspiron Desktop 537MTInspiron Desktop 537STInspiron Desktop 545MTInspiron Desktop 545STInspiron Desktop 546MTInspiron Desktop 546STInspiron 1440Studio Laptop 1440Studio Laptop 1555Studio Desktop 540Studio Desktop Slim 540sStudio XPS Laptop 1340Studio XPS Laptop 1640Studio XPS Desktop 435T/9000Vostro Desktop 220Vostro Desktop 220sVostro Desktop 420Vostro Notebook 1320Vostro Notebook 1520Vostro Notebook 1720
Operating systemsMicrosoft Windows 7 32-bitMicrosoft Windows 7 64-bitMicrosoft Windows Vista 32-bitMicrosoft Windows 2000Microsoft Windows Vista 64-bitMicrosoft Windows XPMicrosoft Windows XP EmbeddedMicrosoft Windows XP x64

2 more replies
Relevance 94.54%

I have a Inspiron N4010 laptop and can't get the Camera to work. Its listed in Device manager under The Imaging etc. but I uninstall and reinstall and reboot but still not listed in All Programs. I acess the Dell website application Third Party to Reinstall but the Checkbox won't let me check=it the checkbox is a dull color. Please help  

Answer:Dell Integrated Webcam (Central)

Hi Thadoctur,
Thanks for posting.
Apologies for the issue with your webcam.  Have you been able to determine if the camera works at all?  If not, please use this program:
If you are able to see your camera, then it's not a hardware issue, but rather a software issue.  You would need to check the settings in the software you are using and maybe reinstall it.  If the camera is not working at all, then if you are under warranty contact Tech Support.  If you are out of warranty, you can contact our Out of Warranty department to purchase additional warranty, or get it fixed at a local repair shop.
Contact me privately if you need additional assistance.  Thanks.

1 more replies
Relevance 88.16%

I like my netbook alot but thanks to this design error about camera placement it bothers me a lot when using video chat apps where I have to slightly adjust the netbook in an ankward positon to the left then the image is just not right. Its unusable in using chatroulette for example. Its even worse when you use it in portrait mode. Youre either upside down or laying on left or right side. Please make an update to the software to get the pan/tilt, flip, rotate and zoom on the webcam! UPDATE! I took apart the pinhole covering the webcam and tilted it as far left as possible using a very fine flathead screwdriver. Now it is in perfect focus without having to shift the whole computer. Only downside is you cant use the webcam cover anymore. You could if you can scratch off the black border without scratching the plastic otherwise its not that of a big deal without it.  Hope this helps everyone with the same problem.

More replies
Relevance 84.68%

Inspiron 1525 Integrated WebCam not working in Windows 7 64-bit.  I have tried reloading drivers and software. Uninstalled and re-installed multiple times. Making sure that WIA is turned on in services. Tried compatibility mode. Downloaded various driver versions from Creative's website and from Dell. Re-installed the A16 bios upgrade (as suggested by Dell). I used msconfig to make sure that no other applications were started or running. Uninstalled Live Messenger. Device Manager recognizes the camera and says that it is working properly. Despite all of that I still get the message "Camera is not available. Please make sure it is not in use by another program" when using the Dell Web Cam application or Live Messenger. When trying to acquire image with ArcSoft or HP Photo suite I get "Camera is unavailable" as well.  Even in Safemode with all drivers disabled I get the same message. I used the camera just before doing the clean install of Windows 7 64-bit so I know that it is not a hardware issue, but it does appear that there is some type of hardware incompatibility issue with "7". Any ideas? Possible OS settings I'm missing? 

Answer:Dell Inspiron 1525 Integrated WebCam not working in Windows 7 64-bit.

Since your question or comment has gone unanswered for so long, you can send your report on the device to the development team in this thread. 
Have Comments about Windows 7 BetaRating posts helps other users
Mark L. Ferguson MS-MVP

21 more replies
Relevance 80.91%

Hey guys i'm new to this forum and I'm not sure if i'm posting in the right section.

Anyways,here are the specs .

OS Name Microsoft Windows 7 Home Premium
Version 6.1.7600 Build 7600
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name FAMILY-PC
System Manufacturer Dell Inc.
System Model Inspiron N7010
System Type x64-based PC
Processor Intel(R) Core(TM) i3 CPU M 380 @ 2.53GHz, 2533 Mhz, 2 Core(s), 4 Logical Processor(s)

So I bought this laptop about 2 or 3 years ago and the webcam was working fine till about 8 months ago.I don't know why but I somehow screwed up Dell Webcam Central by deleting some stuff from it without a proper removal installation and now whenever I try to install it,there's a message saying I got a newer version in my PC still and I tried uninstalling and removing everything related to it.I'm not sure but I think there is some kind of registry still in my laptop.I think this problem relates to my integrated Webcam not working,because when I go to a video chat website or skype the Webcam light would turn on for about a second and then turns off again.And when I try to open Webcam Central It doesn't even open and there is a Webcam Central icon in my taskbar.

I tried downloading and updating the drivers but no solution.


Answer:Dell Integrated Webcam isn't working

does the l/top offer a non destructive reinstall option

2 more replies
Relevance 80.04%

Does the DELL Inspiron 15 7000 series laptop come with DELL webcam central?
If I want to record videos of myself (for YouTube, for example), do I need DELL webcam central? Or is there some other software already loaded on my new DELL laptop that will allow me to record videos of myself?
And if I need DELL webcam central, what is a safe site to download the software from?
Please email me at
<ADMIN NOTE: Email id removed per privacy policy>
<ADMIN NOTE: Email id removed per privacy policy>

Answer:DELL webcam central for Windows 10

You can click the link below for information using the Dell WebCam in Windows 10.
Using and Troubleshooting Dell WebCam.

1 more replies
Relevance 79.17%

Please read thoroughly before you reply.
I have Dell Inspiron 5558, running on Windows 10 64 bit, version 1703 with 8GB RAM
The integrated webcam simply would not work nor the in-built mic.
When I raised the issue with Dell, they have tried to troubleshoot. Dell diagnostics F12 could not detect any issue.
They have changed the webcam and cable and it was still not working.
They changed the Motherboard and again no luck.
They asked me to reset the system to factory and I did. Now, the Webcam is not there in the Device manager.
In fact, the Imaging Device is not listed there. I have checked under hidden devices and still it was not there. Now they are asking me to take it to the service center for a checkup.
They can't figure out. I am sort of feel that it is a problem related to OS, but I am not sure.
Can one anyone tell me exactly what is the issue? All my drivers are upto date. Believe me, I have done every troubleshoot under the sun!
Your help will be most appreciated.   

More replies
Relevance 78.3%


I purchased this laptop in feb 2015 in india and moved to singapore immediately and for first few days my integrated camera was working fine but suddenly it used to not work telling that camera not connected error. but this being the integrated how can it be not connected...
and also some times suddenly it used to work.not next day again same problem...and i once spoke to the support person and he told that he need to check the laptop but again bad thing is that he cant come on weekends and also not in evening times on weekdays...
kindly help me to resolve the issue..i tried a lot to figure out the solution.

Kindly help me to solve

Answer:Dell Inspiron 15 3000 series integrated webcam not working

When the webcam doesn't work, Can you check if it is detected in "Device Manager"?
It should be listed under "Imaging Device".
Thank you

7 more replies
Relevance 75.69%

My Webcam Stops Working When I Tilt My Laptop Screen

Answer:My webcam stops working when I tilt my laptop screen

Is the webcam built into the laptop itself, or is the webcam plugged into a USB port?

6 more replies
Relevance 105.37%

integrated webcam driver cannot be installed failed.also when i open dell webcam central error please plug in a supported device.any help could be appreciated.

Answer:dell webcam central

It would help to know the model of your laptop and how old it is. Most likely, this would be a river problem. Have you checked Device Manager?

6 more replies
Relevance 105.37%

Although the subject line indicates a software title I believe this is a hardware issue. My problem is, I have 2 identical laptops (Dell Inspiron 1545) that came with Windows Vista. On one of laptops in the Dell webcam central software the gamma setting can be changed in increments of 10, on the other laptop it only changes in increments of 100 & the picture quality is not very good. I recently reloaded both laptops with Windows 7 and I reinstalled webcam central from the disc that came with the laptop where the cam works well. I still have the same issue with the cam.
They are still under warranty but upon chatting with Dell they said they could not help me because the laptops have been reloaded with windows 7. I firmly believe this is a hardware issue. Can anyone offer any suggestions?

Answer:Dell webcam central

Hi all.
Guys please help me out.
I am thinking of buying a new notebook having elegant skin soon, So
could anyone here please suggest me some websites providing good notebook skins?

Dell mini notebook skins

2 more replies
Relevance 104.14%

A few weeks ago my dell laptop crashed because of a power failure and I had to have my hard drive replaced and my OS re-installed. So I lost most of my basic utilities and applications. I think I managed to get most of my drivers back (not sure) but I can't seem to get my webcam working (using skype or otherwise). I've tried to install the Dell Webcam Central but it keeps throwing me an error saying Live! Avatar Creator is not detected. I don't understand. Why do I need Live! Avatar Creator in order to install Dell Webcam Central? I didn't have it before. Someone please help. I've tried the online Dell drivers support but nothing has worked so far. Help!

Answer:I can't install Dell Webcam Central


What model Dell do you have and a Service Tag code helps to find any drivers you may need at Dell HERE

What Windows version and Service Pack are you using?

The Live! avatar creator is likely due to the webcam in some Dells being from Creative and its a component, some info HERE

Also check Device Manager for any yellow ! marks by any devices and let us know what they are?

Do make sure your Windows version is upto date also.

1 more replies
Relevance 104.14%

Hi I have a Vostro 3700 computer with windows 7 (32 bit). I am looking for a safe download for the Dell Central Web Cam. The web cam is integrated in the laptop but I must have accidentally deleted the software. Any help would be appreciated. Thanks!

Answer:Need driver for Dell Central Webcam!

runfromabear said:

Hi I have a Vostro 3700 computer with windows 7 (32 bit). I am looking for a safe download for the Dell Central Web Cam. The web cam is integrated in the laptop but I must have accidentally deleted the software. Any help would be appreciated. Thanks!Click to expand...

Go to the Dell Support site, put in your Service Tag number and you should be able to download all of the drivers you require.

3 more replies
Relevance 104.14%

I have a Dell Studio 1747 laptop with Windows 7.
I had to delete all my partitions and re-install Windows due to a virus, now I am trying to re-install Dell Webcam Central and it won't let me. I updated 2 drivers that were available on and tried using different links to install it.
Everytime I try to download it I get the same message:
Setup could not detect any Dell Webcam Central on your system.
Please ensure that your Dell Webcam Central is properly installed before running this setup program.
I know it is not installed because that is what I am trying to do, what am I doing wrong?
Dell also gave me a link to use and I tried it and it still didn't work SW RC1.1_ R230103.exe

Answer:I can't install Dell Webcam Central

If you could give us service tag # then we can try to help narrow down the searches.

What files did you install from Dell?

8 more replies
Relevance 104.14%

my loptop:dell inspiron n5010error description:setup could not detect any dell webcam central on your system.thanks.

Answer:why i can't install dell webcam central?

Ask the experts here:

2 more replies
Relevance 104.14%

Hey guys so having such an annoying problem with my webcam central at the moment.
I decided to try some of the settings and changed the zoom and pan of my webcam, however now every time I try and set it back it automatically zooms back in, and pans to the far corner. 
I've tried uninstalling my webcam drivers and reinstalling them, and reinstalling webcam central but to no avail. I've googled this and only found one other person who had this problem too but the problem was never solved.
Any ideas?


Answer:Dell Webcam Central Problem

Hi colinshapley,
Thanks for Posting!
Here is some information on troubleshooting the Webcam Central.  There is a step by step video here.
Post back if you need additional assistance.  Thanks.

1 more replies
Relevance 104.14%

Can Anybody help me??
I have Dell Inspiron N5010.

Thanks & Regards,
Bhaskar Das
[email protected]

Answer:I can't install Dell Webcam Central

Long thread here

and also this

You failed to mention if this is Vista or 7 and if it is 32 or 64 bit.

5 more replies
Relevance 104.14%

When my laptop crashed I lost the "Dell Webcam Central"
Have been looking for a link where I can reinstall.
Have Windows 7.
Thank You

More replies
Relevance 104.14%

When my laptop crashed I lost the "Dell Webcam Central"
Have been looking for a link where I can reinstall.
Have Windows 7.
Thank You

Answer:Reinstalling Dell Webcam Central

Go to Dell Drivers & Downloads - Drivers & Downloads | Dell US
Enter your service tag number and download Dell Webcam Central.

2 more replies
Relevance 104.14%

I currently have 2 PCs connected to one Dell webcam monitor via a KVM switch. My older PC is a Dell Vista with the Dell webcam Central program that came pre-installed and still works perfectly fine. My newer PC is an HP that came with the free upgrade to Windows 10 which I have done. I really like the Dell webcam monitor, but my dilemma is when I switch over to the HP PC, it doesn't recognize the camera or mic on the monitor. I have tried to transfer the webcam central folder to the new PC and install there, but it won't install or work. Do you think it has to be on a Dell PC to work? Or do you think it's a Windows 10 compatibility issue? Any suggestions?

More replies
Relevance 103.32%

Moved yesterday to win 10 and after the switch i had no nvidia drivers and webcam is not working. I managed to update drivers for nvidia and its all fine but i still have Integrated Webcam in Device Manager as not installed because of no drivers.
Noticed it while trying to use camera on skype. It simply doesnt work like its not there. Tried to look for drivers and topics but havent found anything and looks like others odnt have the issue. Everything was fine before installing windows 10. 
I got Alienware 17x Mid 2013 

Any idea how to fix it? i got nothing now

Answer:Integrated Webcam Not working after windows 10 move

up, please anyone can help?

60 more replies
Relevance 103.32%

I have tried using the suggestions as below:  1. Device Manager - Uninstall then Install. Update Drivers2. Lenovo Communications Utility- Select Normal, Show my video Image3. Check BIOS for enable webcam None of the steps have helped me get the webcam working. The green light on camera turns on, but it shows a grey picture of camera with a cross accross it. Please help. 

Answer:T440S Integrated Webcam not working Windows 7

Update. Now it shows as below. There is no other application running on my laptop. 

1 more replies
Relevance 103.32%

Dell Precision M6400 Win7 64 bit Dell Webcam Central Software.
Long story short, just purchased a M6400, upgraded after purchase with SSD, clean install. Cant Find Win7 64 bit Dell Webcam Central Software.
Please help, no I cant go in to my account and download due to my laptop transfer has not yet cleared.
Webcam is recognized in windows configuration, but not in dell. Already removed win software, but I have no way or nothing to replace with.

Answer:Dell Precision M6400 Win7 64 bit Dell Webcam Central Software Missing

Hi hdpartman,
If the webcam is not working, I recommend uninstalling and reinstalling the webcam drivers.
To uninstall the Dell webcam central software, perform the following steps:

Click Start.
Click Control Panel.
Using the drop-down menu next to View by: in the upper-right corner, select Large Icons.
Click Programs and Features.
Click Dell Webcam Central.
Click Uninstall.
Confirm the uninstall process by clicking OK.
Once uninstalled restart the computer.

I have provided a link below to reinstall the webcam drivers.
Awaiting your response!

5 more replies
Relevance 102.91%

I'm not sure where to post exactly so let's try this out.  I have the Studio 1737 running Vista 64. It came with Dell Webcam Central preinstalled and in that program there is a tab for audio effects to use during video chats (I used it during Skype calls). However, my HD crashed and Dell sent me a new HD. I installed Vista on it and all of the drivers/applications from the disks that came with the laptop.  Now, Webcam Central does not have the tab for audio effects anymore...and I can find no information anywhere about this program such as what the latest version is, where to download from, etc.  Creative customer service points me to Dell, and Dell had me download Webcam Manager-which by the way is not supported for my system- so I figured they know something I don't. So after the 140 mb download and install, I open it and - big surprise- it tells me to install the correct drivers for my webcam. I already have the cam working in everything else, so I'm not about to mess with all that when it clearly says Webcam Manager is for the Inspiron.  Anyway, I'm just baffled at why Webcam Central is now missing a menu option and I'm getting pretty frustrated not being able to find out ANY info about the cause.   BTW, Webcam Central is v1.01.05.  I've tried reinstalling from the disk and still no change.  Also, the My Dell Downloads site doesn't work for my system, so I'm completely lost now.  Any help at ... Read more

Answer:Studio 1737 & Dell Webcam Central

To install the version of the webcam you're looking for, go to Drivers & Downloads, enter your service tag number. Look under input devices and download the Creative labs drivers. This will have what you're looking for. My version is 1.01.05 and has the tab.
Second problem...
To use the Dell download manager you must have the Windows .net framework installed (use Windows update).  Though it's not made clear by Dell, you DO NOT need the manager.  Go into your browser settings and delete all Dell cookies (or clear all your browser cache).  Then go back and choose "download using my browser" when you select the file for download.  You will then not need the Dell download manager at all.

12 more replies
Relevance 102.91%

I would have put this in Software & Hardware / Digital Photography & Imaging - Multimedia or All Other Software but I am trying to alter the registry/configuration so I believe in here is better placed.

In my "wifey's" laptop (XPS 17) the Dell Webcam Central while useful is limited to a meager 3 second timer. This is a Huge drawback of the software. She always complains about how hard it is to snap shots for me when travelling because of the lack of time to take a picture. I have searched the web on a few occasions for software that works on Windows 7 that includes an adjustable timer. I have probably tried 5 programs and while most don't work (and don't allow me to ever install/run it to even get to the point of running in XP compatibility mode) the ones that do aren't a breeze to figure out how to set it.

I came here because I was hoping someone who knows how to adjust/alter programming could tell me how to simply change that 3 to a 10 or 15. I have searched the registry and see no such setting for this so I believe it is actually in the config somewhere but have no idea how to proceed. Some people are good at making minor adjustments to software like this.

Otherwise, can anyone recommend a more suitable alternative? Avacam is the best thing I found but I do not see the option for timer/interval capture. Consider me a webcam n00b.

More replies
Relevance 102.91%




My computer is a Dell Latitude E6520, with Windows 7 Professional 64-bit edition. I couldn't agree more with the above statement - Dell's "support" (and I use the term loosely here) is practically non-existent.

1 more replies
Relevance 102.09%

Iam asking for a link to download Dell Webcam Central for Inspiron 15R N5110 ... please

Answer:download Dell Webcam Central for Inspiron 15R N5110

Hi Brunovks,
You can download the Dell Webcam Central directly using the following link.
You can also check the following link on more information on downloading dell webcam central.  
Please reply for any further help.

11 more replies
Relevance 102.09%

I've already been to the Dell articles, but need to double-check that this is going to work. I did a repair reinstall of Win 10 with in-place upgrade, keeping Windows.old. No problems. I need to reinstall the Dell Webcam Central software. Instructions for Windows 10 are to go to device manager and uninstall Integrated Webcam. Once I restart, Windows should install drivers. However, I also read that webcam central doesn't work with Windows 10, and use Skype instead. Before I did the repair reinstall my webcam worked fine with Dell Webcam Central with Windows 10.

I need a confirmation this is how it will go before I go uninstalling the Integrated Webcam - don't want to cause any more problems for myself.

Thanks in advance! barb

More replies
Relevance 101.68%

My Inspiron 15 5000 has not come with Dell Webcam Central pre-installed as it should. I checked My Dell Downloads but it is not there on the list of software to download.
Does anyone know how I can get Webcam Central?
Thank you.

Answer:Dell Inspiron 15 5000 has not come with Dell Webcam Central.

Hi mm132,
If you have recently purchased the system, and assuming it came with windows 10. The camera app in the startmenu is a replacement to the webcam central, unless specified in the purchase order. Though the Native windows app may not have all the functions of the webcam central, it is the native app in windows 10

1 more replies
Relevance 101.68%

I had a hard drive failure on my XPS 15, I replaced the hard drive, and then reinstalled Windows 10. I reinstalled all of the drivers listed on the XPS15 9530 support page. However, now the integrated web camera does not work. In the drivers list, there is nothing listing a web camera to install. I also tried installing Dell Webcamera Celntral using this download link (
It also appears that there are some issues within the device manager list (picture below).
Does anyone have an idea how to fix this?

Answer:Dell XPS15 9530 - Reinstall Windows 10, Now Integrated Webcam Doesn't Work

We're listening. We'll surely try and assist you. I would suggest you to update the BIOS on the computer. Please enter your service tag # on the link below, then download the BIOS required onto the system and install it.
Also, I would suggest you to run the test on Webcam on the system.
1.       Open the link
2.       Select ?choose a diagnostics test? under ?Diagnostics? tab.
3.       Select ?Camera?.
4.       Click on ?Test selected devices? button.
5.       Let me know if the results.

3 more replies
Relevance 101.27%

After windows upgrade integrated webcam stop working.Windows looks like not be able to detected integrated webcam: now I only see a generic UVC Device that doesn't work.I did not find any driver for windows 10. Anybody knows a solution to have my webcam running again? Thanks in advanceStefano

More replies
Relevance 100.86%

The DELL webcam central is not is not taking pictures or recording videos. The last time I was successfully able to record a video was Friday, September 2. I tried using the webcam central today and no luck. The webcam central records no audio and no video. 
There has been a major software update from Microsoft and/or DELL within the past few days. Not sure if that's what is causing the problems.
Can anyone offer any suggestions or advice to get the DELL webcam central software working again?

Answer:Dell webcam central not taking pictures or recording videos

Always include your model computer and operating system when posting a question. Also mention what program you are using to record video or take pictures.

3 more replies
Relevance 100.04%

Hi,My webcam used to function well - the screean play was always on the right direction and it rotated with the screen appropriatly while i was rotating the tablet.Suddently it stopped:1. it is showing me on an upside down landscape mode ("secondary landscape")2. doesn't rotate when rotating the tabletI've tried many solutions, including re-loading the driver and uninstalling applications such as skype, but nothing works. Would appreciate any assistance.Thank you,Daphna

Answer:x201 tablet webcam problem - integrated webcam upside down + won't rotate

trying again

4 more replies
Relevance 99.63%

dell webcam central error Code 19 Failure loading Using the VxD Loader? how to fix it any help would be greatly appreciated.also which is the best registry repair tool

Answer:dell webcam central error Code 19 Failure loading Using the VxD Loader?

thanks fix my problem

1 more replies
Relevance 99.63%

My new Lenovo X300 came with integrated webcam drivers but no application software to run it.  What software application do I use and where do I get it? Thanks.

Answer:X300 integrated webcam does not inclide webcam software application

Use yawcam from

2 more replies
Relevance 99.22%

Anyone know how to get Dell's Integrated webcam to work? I have drivers install apparently (according to device manager), yet I'm unable to access the webcam.

Any ideas I'm open to trying!

Answer:Dell Integrated Webcam?

Thought I would add this screen shot as well. Hoping someone knows how to fix this!

I would like to point out that I do have the driver installed for the camera, but I can not load the camera with Dell's software, but if I go to website like chatroulette then the camera loads.

9 more replies
Relevance 98.4%

Hi all,

got this new laptop a few days ago, there's an integrated webcam on it, but I am having no joy and finding the settings for it, normally on Toshiba laptops I've seen a little box pop up on the desktop at the side where it shows a link to start it up....would welcome ANY help !!!


Answer:Cannot find settings for Integrated Webcam - Satellite C660D

Hi Emma

If you use original preinstalled OS this should be shown. By default ?Web camera Application? starts with OS. What you can try is to start it manually.

Start > All Programs > Toshiba > Utilities Web Camera Application.

Please try to start it on this way.

5 more replies
Relevance 98.4%

I have a Windows 7, Dell Inspiron N1410 laptop with integrated webcam. While talking on Skype, the user at the other end suddenly stopped receiving my image. Skype had turned "My video" off. Whenever I tried to start my video up on skype, the webcam light would turn on for just a second, then it stopped again.

I tried restarting, doing a system restore, uninstalling webcam drivers and reinstalling them from the CD, then uninstalling the Dell Webcam Central and reinstalling it from the CD, nothing worked.

In the Webcam properties, it says "Device is working properly." And now when I'm opening up Dell Webcam Central, there's a message "Please connect a suitable device."

I contacted Dell, and my product is beyond warrantly. They advised I try a system reformat. But is there any way to get the webcam working again without a reformat?

Answer:Dell integrated webcam problems

hey kirei,

have you tried useing the device manager in windows to update the driver for the webcam?? i had that problem with an integrated webcam and i found that it solved the problem for me


2 more replies
Relevance 98.4%

I am using windows 7 and my webcam is not working,whenever I tried to use to it says "webcam not detected ". even it is absent in device manager and I hope someone will help me to solve the problem.

Answer:Dell integrated webcam won't work

What is the exact brand and model # of your laptop?

8 more replies
Relevance 97.17%

My webcam had been working fine since I got my laptop last year and just recently stopped working about a month ago. The device manager says that it's working fine and all drivers are up to date. But whenever I open Dell Webcam Central it doesn't recognize the webcam at all and asks me to plug in a supported device. Any advice will be much appreciated, thanks in advance!

Answer:Dell N0510 Integrated Webcam not detected

6 more replies
Relevance 97.17%

After much shopping around, we had settled on getting a Dell Studio 15 laptop for our 13 year old. One problem... it seems you cannot order this from Dell WITHOUT the integrated webcam. Really disappointed that Dell won't let you deselect the integrated webcam option when configuring a system using their online shopping. I even called their 800 number but the sales representative could not offer this laptop without that option. Ridiculous! Personally, I don't think it's a good idea for a young teen to have a webcam... too much chance for mischief or lapse in better judgment. But everything else about this laptop fits the bill for what we want. Dell support not helpful in resolving this delema (maybe this is a sign that I should shop elsewhere... but that's another question).
Is there a simple way to disable the integrated webcam, short of physically destroying it? e.g. a coworker told me to put a bead of opaque epoxy across it, but I would be reluctant to irreversibly damage the unit.
Forgive me if a similar question is addressed in a previous thread, but I can't seem to use the forum search tool to be based on ALL key words and if I put in a bunch of key words to try to narrow down the search, it seems to flag all strings that contain any of the words. That brings up too many to browse through, hoping to find something helpful.
In case it matters, the new laptop would be set up with Vista Premium.

More replies
Relevance 97.17%

Hi there,

I had some work done on my laptop (several pieces of hardware were replaced) this week.

It is a:
Dell Studio 1555, Intel Core 2 Duo, T6500 @ 2.10GHz 2.10GHz, 4.0 GB ram, Vista (sp2) 64-bit

The tech had to unplug the integrated webcam to replace something. When he plugged it back in, my laptop did not recognize it. It recognized that something was there - and installed it!! - but the cam doesn't work and I can't find it in my list of devices. The webcam is the original. Nothing was done with any software/drivers; the thing was merely unplugged.

The tech recognized that this had happened because he had seen it happen once before, so he called Dell. Dell told him to have me call them and they would help me download the right driver for it. I did chat instead of calling (not sure if it makes a diff) and they said they had no driver for this webcam. ??? But even if they did, would that even help since this device doesn't show up in my list?

Help, please! We need the vid. chat feature to be able to be able to see overseas family.

Thanks in advance!

Answer:Dell Integrated Webcam connected but not recognized

I think I found the device. In the USB section in the device manager, there is an unknown device.

TIA for any help you might be able to offer, since Dell seems to be clueless about it.

4 more replies
Relevance 97.17%

i purchased my dell 15R inspiron laptop in november 2013, in the starting picture quality was very good, but after i have upgraded it to window 8.1 camera has become blurry and pictures are grainy in nature without any any edge or clarity. I uninstalled and reinstalleed the webcam drivers but nothing has happened. My laptop is still under waranty , so should i appoach the dell carry in service centre or this can be any software related problem which i can solve on my own

Answer:dell integrated webcam lost its clearity

Hi shaivalini,
I’d suggest that you update BIOS and chipset driver on your computer to check for issue resolution. Please enter your service tag # on the link below, then download the BIOS from BIOS section and chipset from chipset section onto the system and install it.
Please let me know if this helps.

5 more replies
Relevance 97.17%

My sister has a Dell Inspiron 1545 Integrated Webcam that is not recognized by web-cam max or the software that came with the computer. I am the family's tech guy but I can't figure this one out. I upgraded the driver from dell and uninstalled and reinstalled the driver multiple times praying it was an install error. Please help if you have any advise.

More replies
Relevance 97.17%

Please could someone explain how to use my integrated webcam? I see that I have it installed, but I don't actually understand how I can use it.
Sorry for being such a novice.

Answer:Integrated webcam Vostro 1015 DELL

There must be some preinstalled webcam software in there supplied by Dell.
I would check in your Programs. It might be Dell Webcam Central. The Inspirons had that, can only assume it would be similar to the Vostros.

1 more replies
Relevance 97.17%

When I attempt to use my webcam, I get the message "Please plug in a supported webcam"...but it's integrated. Msn messenger shows a cam icon when i sign in...but i get a gray screen when i start the cam.

I dont have my dell If i uninstall the driver would i need the to use the cd to reinstall? btw ive already tried updating the driver but that didnt help.


-Dell Studio 1537
-Live! Virtual integrated webcam
-Windows Vista 32 bit

Answer:Dell integrated webcam wont work!

Have you looked through the drivers for your laptop on Dell;s website here?

10 more replies
Relevance 96.35%

Tech Support Guy System Info Utility version
OS Version: Microsoft Windows 7 Home Premium, 32 bit
Processor: Intel(R) Celeron(R) CPU 743 @ 1.30GHz, x64 Family 6 Model 23 Stepping 10
Processor Count: 1
RAM: 3032 Mb
Graphics Card: Mobile Intel(R) 4 Series Express Chipset Family, 6 Mb
Hard Drives: C: Total - 228972 MB, Free - 207924 MB;
Motherboard: Advent, Verona
Antivirus: BullGuard Antivirus, Updated and Enabled

Hi Everyone
I really am at the end of my tether over this one. I have downloaded what was required, as well has doing a full restore, but I cannot get my integrated webcam to work. It does not even acknowledge there is one at all. I have tried to go to the advent website to update any drivers, but it does not even list my netbook, which is is the Advent Verona. It just gives a serial number and I can find no mention of it at all either on my system or on the casing. Can anyone help please.

Answer:Integrated Webcam Not Working

1 more replies
Relevance 96.35%

Hi,System Details.HP Pavalion g6-1301 TXRam 4GBHardisk 500GBOperating System - Windows - 7 64bitFrom last one month my all three USB port and integrated webcam is not working.I tried diffrent options like windows repair and driver update but not able to solve problem.I am also attatching screenshot of driver manager if it helps.Thanks in advance for helping me.Thanks,Varun[recovering disk space, attachment deleted by admin]

Answer:USB and Integrated webcam not working

Were you using something like 3G USB dongle which you recently uninstalled from your laptop?Uninstall all items under Universal Serial Bus controller by right clicking each item and select uninstall from the menu. Also do same for the webcam. Reboot the laptop.If windows 7 came pre-installed with your laptop, did it also have HP updater installed? Because that updater BIOS and drivers. If you have the laptop motherboard CD, you can check by installing the driver version from the CD.

1 more replies
Relevance 96.35%

Please read thoroughly before you reply.
The webcam problem is strange.
When I raised the issue with Dell, they have tried to troubleshoot. Dell diagnostics F12 could not detect any issue.
They have changed the webcam and cable and it was still not working. They changed the Motherboard and again no luck. They asked me to reset the system to factory and I did. Now, the Webcam is not there in the Device manager. In fact, the Imaging Device is not listed there. I have checked under hidden devices and still it was not there. Now they are asking me to take it to the service center for a checkup.
Can one anyone tell me exactly what is the issue? All my drivers are upto date. believe me, I have done every troubleshoot under the sun!
Your help will be most appreciated.   

Answer:Integrated Webcam is not working!

Hello. Probably better if you post on the Laptop Video board rather than here on the Laptop audio board.
murlignosisPlease read thoroughly before you reply.
I would  remove that and add the full model name of the laptop and the operating system.

1 more replies
Relevance 96.35%

Hello Everyone,
I have this issue for 2 weeks now that I cant seem to solve, I have followed some instructions here and I could see the integrated webcam in device manager as a hidden device but semi visible (Ghosty like)
Can anyone help,

More replies
Relevance 96.35%

As of 2 days ago my integrated webcam stopped working. I have a Dell inspiron 1440. When you open up webcam central it says "camera not found". Attempts to use skype work via audio, but not through visual. I can see other people, but they can not see me. I'm studying abroad this semester and would really hate to not be able to skype with my family! Please help!

Answer:Integrated Webcam not working

To help us help you,please use the TSG System Info tool to let Tech's know the specs of your computer: Copy and paste the results here in your thread. You can use the TSG Info to fill in your computer information in your user profile as well.

Have you tried doing a System Restore to a date/time before this started?

3 more replies
Relevance 96.35%

I have a built in webcam on my Lenovo SL500 and I was able to video chat on Skype, but It doesn't seem to work on AIM!

Using it on Skype doesn't help me because I never use Skype. I am trying to video chat with MacBook users mostly and it works on Skype but not AIM 6.8

Will someone please help me work my built in webcam on AIM??!!

More replies
Relevance 96.35%

Recently, i set up a new window 7 for my dell inspiron 14R n 4010 laptop, installation completed well. Now my webcam is not working. I can't find webcam driver..and software.I tried to search over net. but nothing is helpful.
where can i download it ? help me, pls.

Answer:Integrated webcam driver missing for dell inspiron 14R


Originally Posted by wnz2107

Recently, i set up a new window 7 for my dell inspiron 14R n 4010 laptop, installation completed well. Now my webcam is not working. I can't find webcam driver..and software.I tried to search over net. but nothing is helpful.
where can i download it ? help me, pls.

2 more replies
Relevance 96.35%

My Dell Inspiron 7352 Integrated Webcam is not working and the error code is 45. I went to Dell site and used their driver fix tool to install 6 missing/corrupt drivers. Now instead of getting all the colors in vertical lines, I'm just getting a generic head outline so I guess that fixed something, but camera is still not working. It used to work fine. I have a super important video call tomorrow and would really appreciate your help please?

More replies
Relevance 95.94%

camera este activata. nu gasesc driver de instalare. cel gasit pe lenovo suport nu functioneaza. 
Translated from Romanian to English......
the camera is activated. I can not find driver installation . Lenovo found the support is not working.
Mod's Edit: Google translated for the benefit of English readers.

Answer:Integrated webcam windows 7 [webcam integrat windows 7]

Welcome to the Lenovo Community !
Which Lenovo model you have?   That information is needed in order for people to assist you in finding the correct drivers.
English to Romanian......
Bine a?i venit la Comunitatea Lenovo
Care Lenovo model de ai ? C? sunt necesare informa?ii pentru ca oamenii s? v? ajute în g?sirea driverele corecte .

3 more replies
Relevance 95.53%

ive been using my webcam daily but randomly today it stopped working and doesnt show up in device manager either.

I have a HP dv6z-7200/

Answer:Integrated Webcam Suddenly not working

11 more replies
Relevance 95.53%

Hello all, I hope this thread is posted in the correct place. If not, mods please feel free to move accordingly. I've got a newish HP notebook and I frequently use skype for voice and video chatting with friends and family; however, It recently has stopped working for no apparent reason. I don't know if it has anything to do with it, but I did notice that the webcam stopped working after I updated skype recently. The microphone also now works intermittently.. If I initiate a call with skype, my microphone will not work, but if I make a test call to the echo test service it works, and then works subsequently on my call afterwards. If I go to initiate any type of video exchange, a picture of youcam displays as my webcam image asking to start my webcam as seen here in this picture from my skype webcam settings

This also shows when trying to use my webcam on chatroulette, omegle, etc.

Here, when I start the youcam program itself I get this error message

If I go to tools and settings in the youcam program (which I can only access when I start the program via skype?) I click the dropdown menu to select my webcam device but no options show.

Here is a picture of my device manager, which suddenly displays no evidence of the hardware, even after scanning for hardware changes.
I spent 45 minutes on the phone with someone from HP support and got no where. They tried to remote connect to my computer using some sort of HP support software instead of windows remote connect. ... Read more

Answer:Solved: HP Integrated webcam not working

7 more replies
Relevance 95.53%

Hi, I just bought a brand new Lenovo B50-70 which came with windows 7 originally.Before doing anythig in the computer I upgraded it to windows 10 - Pro 64 bits.The camera is not working at all. At the beggining softwares would recognizer the camera but the image was always enterely black. I could see it in 'Device manger' I tried to install the newest drivers from: When trying to install the downloaded driver I get the message: 'No appropriate driver to be installed' I unistalled the driver by right click in device manger and now it disapeared.I tried many things and I couldn't bring it back. No software (eg. skype, web pages) could find the camera in tests.  Thanks for the help


Go to Solution.

Answer:Integrated webcam not found/working B50-70

Hi educancellier  , 
Welcome to the Community Forums.
Power drain: 
Initially start by shutting off the PC and remove the battery (page 33)  and ac adapter charger. 
Press and hold down power button for 15 seconds. 
Place battery and ac adapter back in. 
Use the Novo key (item 3 page 10)to turn on . 
On the Novo Menu , choose BIOS set up , load defaults on F9 and press F10 to save and exit .
Check camera using your apps or go to online camera test sites similar to this and this
Install Lenovo settings and turn of privacy setting:
Scroll to the bottom of the settings page, under ?PRIVACY MODE? change ?Turn Privacy Mode? to ?Off?.
You can try downloading and install Lenovo Settings from the microsoft store . 
Download and install drivers again from the website ( try both versions ) 
Version "6.0.1325.3 / 6.3.9600.11103 /
Version 6.3.9600.11103 / 6.0.1324.7 / 
Restart . 
Update us how it goes. 

5 more replies
Relevance 95.53%

I have a Dell Vostro 5470, Windows 7 and the integrated webcam is not working. Every time I try to use it, on skype or anything else, I get an error saying that no webcam is not connected. I am not sure what is wrong here. Any help will be appreciated.


More replies
Relevance 95.53%

Hi all, 
I cannot get the integrated webcam to work on my Dell Inspiron 13 7000 series. It used to work just fine, but I'm unsure what happened. I've tried following multiple guidelines from Windows 10 (starting/stopping antivirus), but realizing it may be that the driver is no longer there. I've tried Dell System Detect, and it says that "We are unable to find the selected device." I've tried downloading the driver "Realtek IR Camera Driver", to no avail. Searching in my Device Manager, there is no tab for Imaging Devices, and no camera shows up under Sound, video, and game controllers. 
Any thoughts as to how to fix it? Thanks in advance of any suggestions! 

Answer:Inspiron 13 - Integrated webcam not working

Did you system just get updated to Windows 10 1709?

2 more replies
Relevance 95.53%

My first Lenovo and so far NOT HAPPY AT ALL.  I would swear I got a refurbished one as it did not come with ANYmanuals of any kind.  I figured it was on the hard drive.  So upon turning on the computer, and countless number ofminutes to set, I still could not locate any manual.  So now its a hit or miss.  Maybe I just dont get it! Anyways, after what seemed to be an eternity, I tried the webcam using the EasyCapture.  Lo and Behold, it statesthat the program "failed to open the camera".   I am Vista experienced (my desktop) and tried to locate the webcam.Nowhere on this computer does it show that one exists.  Even a hardware search shows nothing.  Any suggestions? Thanks in Advance.


Go to Solution.

Answer:Y530 Integrated WebCam Not Working

Try firstly enabling your webcam by Fn+Esc combination.

//help will save the world

6 more replies
Relevance 95.53%

My webcam is not working. It was working fine 3 months ago. When I try to start it, nothing error codes or anything. It just doesn't work. I've been to the Dell Product Support site to try and download factory installed software (using IE b/c it wouldn't work with Mozilla) and it tells me my service tag is not supported so I can't download factory installed software. I've gone to device manager and it shows up there. It shows up under my program files. I checked it for updates and it says it is up to date. grrrrr...
Any ideas of what next step should be?

Here's a copy of the TSG SysInfo

Tech Support Guy System Info Utility version
OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
Processor: AMD V160 Processor, AMD64 Family 16 Model 6 Stepping 3
Processor Count: 1
RAM: 2811 Mb
Graphics Card: ATI Mobility Radeon HD 4250, 256 Mb
Hard Drives: C: Total - 223373 MB, Free - 149567 MB;
Motherboard: Dell Inc., Inspiron M5030
Antivirus: AVG AntiVirus Free Edition 2014, Updated and Enabled

Answer:M5030 integrated webcam not working

Go through this Dell article for troubleshooting webcam issues

Also someone discovered it was a cable problem.
I removed the bezel I could see that the ribbon plug was not seated properly. Re-seated, re-assembled and powered up. Straight away it downloaded the driver for the integrated webcam.Click to expand...

2 more replies
Relevance 95.53%

hello everyone ,
i have this problem i need help with ,
i updated my os to my hp mini 110-1025dx into windows 10 pro and i found out that the webcam dosen't appear on the devices in device manger ,
after a few attempts to try download the right driver for it because i haven'r found it on the manufacture site i got it to work for a few moments and then is turned off again but i found it this time on device manager under hidden devices ,
i thought it was the os so i downgraded to windows 7 starter and i updated but i still have no webcam in the device manager whatsoever ,
would anyone help me with a link to the driver for the webcam plz ,i can't think of anything else to do .
best regards 

More replies
Relevance 95.53%


I recently did a system restore of my HP G60-125nr. I checked the webcam to see if it is still functioning via "CyberLink YouCam" and it says "Cannot connect to this video device(USB Camera)". The cam was working perfectly fine before the system restore.

One thing I noticed, it's not a USB Device, so why is it being recognized as this? It is integrated not hooked to a USB Hub. I'm guessing this is the way it is supposed to be?

In addition, I've been reading every topic across the net that has different solutions to fix the problem. NONE have worked. I reinstalled/updated drivers, installed service packs, updated BIOS information, NOTHING WILL WORK! I'm very frustrated with it.

Anyone have any suggestions? I have an HP G60-125nr with Windows Vista 32-Bit OS. Any help would be amazing, as I'm about to rip the lid off my computer and smash this tiny integrated webcam. Thanks!!

Answer:Integrated Webcam no longer working.. HELP

10 more replies
Relevance 95.53%

I have a windows 10 laptop and was in a video skype call with a few of my friends until I got a message saying that there was a 'Unknown USB Device (Device Descriptor Request Failed)' and I have no idea what that means. I now can't use my webcam
on anything, and the icon to video call people has disappeared as if it was never there in the first place! Can anybody help me please? I don't want to touch anything in case I get rid of it for good... 
Thanks If you can help!
- Ellie

More replies
Relevance 95.53%

is there any news with regard to the solution on getting the integrated webcam to work under win7 for HP Paviliion dv9000 series?
perhaps this forum is more appropiate than the one I used in March, see here please:
integrated webcam does not work after windows 7 install

thanks for any hint!

I've bought an external one so I can at least do video sessions but I'd like to use the integrate one again.

Answer:integrated webcam not working, HP Pavillion

Quote: Originally Posted by Baileys28

is there any news with regard to the solution on getting the integrated webcam to work under win7 for HP Paviliion dv9000 series?
perhaps this forum is more appropiate than the one I used in March, see here please:
integrated webcam does not work after windows 7 install

thanks for any hint!

I've bought an external one so I can at least do video sessions but I'd like to use the integrate one again.

First and most obvious is a driver issue. Please go into device manager and look to see if you webcam driver is installed and working
Please go to start>search>type device manager.
Are there any "unknown devices" with yellow triangles on them?
Is you driver there , listed, and working?

If y our driver is missing, or there is a yellow triangle on it, you will need to update it.

Let us know if you need further assistance


1 more replies
Relevance 95.53%

Well, as you can see by the subject my integrated webcam is not working I don't know why. But if you're gonna recommend me to the device manager there's no imaging devices in there. But if you have a solultion please make it as simple as possible please and thank you.

More replies
Relevance 95.53%

Hi guys, I have a new X1 thinkpad... initially the webcam was working but now I could not seems to get it work. I also could not see this in the device list. Tried re-installing the driver but it does not work. Anyone knows how to fix this issue? 

Answer:Integrated WebCam for Thinkpad X1 not working.

Anyone knows how to fix this issue? Need help please.

9 more replies
Relevance 95.53%

Hi everyone, I have a T61 14.1" that is about a year a half old now and the integrated webcam has started to intermittently fail. Over the past few months, I've noticed that whenever some software tries to start the webcam, it cannot initialise it. Once in a blue moon, it works. I doubt it's software since it's a problem that has happened even after I recently did a fresh recovery of my system.  Should I call it into Lenovo Tech Support? I have a 3 year extended NBD On-Site service..I would personally prefer emailing them, but I don't think there is a way to do that.--unless they do have email support? Can anyone please advise? thanks!

Answer:Lenovo T61 14.1" Integrated Webcam not working

Hi Maximaboy1,I think the best way to contact lenovo support is by telephone.Hope it helps.

------------------------------------------------------------Maliha (I don't work for lenovo)ThinkPads:- T400[Win 7], T60[Win 7], IBM 240[Win XP]IdeaPad: U350Apple:- Macbook Air [Snow Leopard]Did someone help you today? Compliment them with a Kudos!Was your question answered today? Mark it as an Accepted Solution!   Lenovo Deutsche Community     Lenovo Comunidad en Espaņol Visit my YouTube Channel

2 more replies
Relevance 95.12%

I just recently purchased a refurbished Inspiron M5030 running on Windows 7 64 bit. It has been under two weeks since i bought it. The webcam has suddenly stopped working and when i try to use a program that require a webcam it tells me to plug one in. So all night i have been up trying to fix it with various solutions on google. I have tried installing driver after driver and nothing helped. After all the different methods nothing has worked and i think i made it worse. The webcam no longer appears in the "Device Manager." What on earth do i do now?

More replies
Relevance 94.3%

I have an L540 refurb I got a couple months ago, and the webcam suddenly stopped working. Here's what it looks like when I try to use it anywhere. Any ideas?


Go to Solution.

Answer:L540 integrated webcam stopped working

Hi Pantheist, Welcome to Lenovo Community Forums! As per the query we understood that you are facing issue with Camera on your ThinkPad L540. Check if there is any yellow mark in device manager under imaging device. Go to Start -- Lenovo setting ? Camera?and set it to Normal option. Check with uninstalling Lenovo dependence package application. Hope this helps.
Best regards.
Hemanth Kumar

Did someone help you today? Press the star on the left to thank them with a Kudo!If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.Follow @LenovoForums on Twitter!

3 more replies
Relevance 94.3%

Hello,I have a Thinkpad X200 and am using Windows Vista.My webcam was working just fine, but then all of a sudden it was no longer being detected. I've tried re-installing the drivers and that hasn't worked. Funny thing is, a week ago the day my warranty expired I called to get the problem fixed. The guy remotely accessed my computer and I was paying attention for the most part - all it seemed like he did was turn on the camera center and repair the driver.. and it worked! But here I am, a week later (I never checked the webcam since I saw it work) and my webcam no longer works. I tried doing what I thought he did, but it didn't work.Any ideas?!

Answer:X200 Integrated Webcam not Working/Detecting

hey moey,go to the device manager, uninstall the camera driver, disable the camera. restart the unit.back to device manager, enable camera. since this is vista, i'm not certain if it has built-in generic drivers; if it has, then vista will install generic webcam drivers.once that is done, test the camera try the camera drivers that is available at

WW Social MediaImportant Note: If you need help, post your question in the forum, and include your system type, model number and OS. Do not post your serial number.Did someone help you today? Press the star on the left to thank them with a Kudo!If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! Follow @LenovoForums on Twitter!Have you checked out the Community Knowledgebase yet?!How to send a private message? --> Check out this article.

4 more replies
Relevance 94.3%

as the subject says ... i tried updating drivers (lots if not all) but it didnt work.. i've searched through and i am at my wits end >.< the device manager shows 'Lenovo easycam' and i can install drivers (for Bison)though when i use Youcam it says 'Youcam cannot connect to your webcam ( Lenovo easycam ). Try selecting other capture device within settings, or close any applications tahat may be using the webcam and then restart Youcam'when i use veriface it says 'Unable to turn on camera. Please check to see if the camera is working properly'  ... anybody know any way to solve this ?? ''preferably not by clean install of windows''

Answer:Z580 integrated webcam/easycam not working/cant ge...

Hi brother lenovo recommends a clean install for Ideapads.... READ THIS:

5 more replies
Relevance 94.3%

Hi, Just bought the Y500 that comes with the GT750M on it and found out that the webcam is not working at all. Patched the system with the latest win8 updates from Microsoft as well as latest Webcam's driver from Lenovo but nothing seems to work.Webcam or Imaging Device was not been listed under the Device Manager(Far left of the image below), however when going thru the Driverguide detection software, the site/program actually detected the webcam(hardware wise) but it was been placed along side with the Card Reader under a category  called => "UNPLUGGED"(Far right of the image below)For the card reader, I can understand that why it was been placed under the "unplugged:" category as it will only be activated or switch to "Plugged" mode when you insert a SD/MC Card into the reader. But as for the Webcam, I have no method/ways to trigger or switch on the camera thru the use of either Hotkeys or  via software integration.   Would appreciate if anyone here in the forum can provide me with some assistance on the webcam issue.Thanks

Answer:Integrated webcam on Y500(GT750M) not working

Welcome in Lenovo Community 
As per the error massage you faced so the only option you have to use is to contact the below support to have your machine checked at the service center as there is to things needs to be done with your machine whether to flash the bios or replacing the webcame itself 

Please let me know if there is anything else still required 

Did someone help you today? Press the star on the left to thank them with a Kudo!If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.Follow @LenovoForums on Twitter!

1 more replies
Relevance 94.3%

I know the topic heading isn't detailed so here goes:
I've had this laptop for about 9 years now and finally upgrade to Windows 7 Ultimate N (laptop was factory shipped with Windows Vista).  Prior to the upgrade all systems fully ran and the only reason why I upgraded was because the system was running slow and after reading a few forums I decided it was time to get with the rest of the world (I was still using Internet Explorer).
Windows 7 Ultimate N is downloaded and running, I've even optimized a few performance features and it's almost like a new laptop still a little sluggish but manageable.  I noticed within the "Windows Updates" however that 3 drivers under "Other Devices" would not update so I went to investigate.
After attempting to look online for a solution of getting these drives I gave up, but it got me to thinking if there were any other unnoticed faults on the laptop.  The first I found was the microphone.  It was detected in the Device Manager and enabled but it was not working; this was checking through the "Sounds" and "Recording" feature.  Did a lot of digging through videos and forums online and finally found that the original driver for the laptop being Sigma Tel wasn't updated even though "Windows Updates" said it was.  While reading one forum stated that the microphone and integrated webcam are connected so I checked it as well.  Though "Windows... Read more

More replies
Relevance 94.3%

Dear all,

the integrated webcam on my Satellite T130 isn't working.

I am using Windows 7 Home Premium and already re-installed the 64bit webcam drivers through this website. Nevertheless, when I click on the webcam application, simply nothing happens - program doesn't open at all or shutdowns instantly. Skype also doesn't recognize a cam. Also, there is no webcam in the device manager (one undetected USB device though) and no cam symbol in the Toshiba quicklaunch ribbon, which is how the camera is started according to the "manual".

Anybody got an idea of what the problem is? Seems like a common problem according to Google, but no suggestions other than reinstalling drivers. Maybe some other application blocking the camera? Firewall settings?

I'd appreciate any support, thanks.

Regards Florian

Answer:Integrated webcam on my Satellite T130 isn't working

>one undetected USB device though

This might be the webcam since the webcam is connected to the internal USB controller on motherboard.

It looks like a webcam driver is not installed properly.
Try the webcam driver released for the satellite t230 or other Satellite series.
The versions are newer?

Furthermore recommend checking the BIOS settings.
In some cases the BIOS contain an webcam option where the webcam can be enabled and disabled.

1 more replies
Relevance 94.3%


I hope someone can help me.

My integrated webcam on my Toshiba Satellite R630 spontaneously stopped working in the last couple of weeks.

I have tried:

- Checking whether it is activated in BIOS and there's no option to select a webcam here.
- Restoring my laptop to an earlier state when the camera was working. This didn't work either.
- Updating the webcam driver - this installs the driver but then it disappears and nothing happens.

A few things that it might help to know:

- In Device Manager, 'imaging devices' is missing, so I cannot find the webcam driver here.
- I used to get a pop-up every time I turned on my laptop that was trying to load a bluetooth webcam but saying it couldn't. This has stopped happening; i think i turned it off in msconfig.
- It's not a hardware issue
- Yesterday I had a weird breakthrough moment - I'd downloaded an app to my phone to try and use it as a webcam via bluetooth. I'd turned on bluetooth on my phone and laptop. I plugged in my phone to my laptop and the bluetooth camera pop-up (see previous point) came up, but this time worked without the error message. However, instead of my phone working as a webcam, the blue light came on next to my integrated webcam and that started working. I thought it was fixed so closed everything and ejected my phone and the webcam stopped working again. I've tried to repeat this sequence but with no joy.

I'm out of ideas and really frustrated. Can anyone help?

Answer:Satellite R630 - integrated webcam not working


If imagine device isn?t listed in device manager, then this means that the module could not be found. Even if the driver would not be installed, the module should be listed in BIOS as imagine device, unknown device, etc?
But this isn?t the case?

So I think there are two possibilities: the module is fault or the connection between the module and the motherboard (controller) isn?t established.

As far as I know the internal webcam module is connected to the USB controller.
If the connection drops (loose cable) the module will not be recognized in device manager?

So from my point of few it must be some hardware related issue?

1 more replies
Relevance 94.3%

Hi,  i checked the previous post on this issue and i followed every step to solved it but it won't work ! My camera was working just fine, and suddenly it keeps saying that the camera is use by an another application, but I can't figure which one. I tried Skype and Messenger, and both application don't detect a webcam on my system. I'm facing theses issue :1. in device manager, i can't find Image Device on the menu2. I installed the driver 7tca23ww.exe several time, but the camera is still not working3. I tried to detect the webcam but install assistant can't find it Please help me solve this issue thanks running Windows 7 EnterpriseRAM 8.0 GBIntel core duo 2 

Answer:Lenovo W500 integrated webcam not working

Hi, I am having the same problem and I am very frustrated by it.  Any help with this issue would be greatly appreciated.

2 more replies
Relevance 93.48%

Computer: Toshiba Satellite L830-10N
Platform: Windows 7

Hi guys,
I am having problems with my integraed microphone and also the webcam. Suddenly out of nowhere, it didn't want to work. I have tried to restore the system from a previous point where I knew it worked, I installed several anti-virus programs to clean the computer just in case of viruses and still nothing.

The Sound Recorder was also checked but when I try to record, an error message comes up and says "An audio recording device cannot be found."

I have also tried going to the Control Panel > Sound > Recording, but a message says that can not recognize anything.

Also, the system tels me that I have a problem with the WD SES driver, which seriously, i have no idea what it is but just in case it could be related.

It has been working before without any problem and I have not dowload or do some kind of suspicious action, but now it won't work.

I have checked previous answers related with the topic but none of them work for me.

Thank you so much.

Answer:Satellite L830 - Integrated microphone and webcam are not working

Is webcam listed in device manager (imaging devices)?

If you use Win7 64bit try to reinstall webcam driver .

5 more replies
Relevance 93.48%


I have a satellite 400 with integrated webcam.
The camera assistance software is starting automaticly and the web cam is working fine with this software.

But if I want to use MSN Messanger with webcam, it is not working.

The error message is coming: "Another software is using the webcam"

And if I want to configure the webcam within the MSN messanger software via the menu "extras" .. the message is coming: "The audio and videa setup can not start"

Who can help me ??


Answer:Satellite U400 - MSN Messanger isn't working with integrated webcam

> The camera assistance software is starting automatically and the web cam is working fine with this software.

I?ve got a U400 too and I?m using the internal webcam with the Skype.
It?s working perfectly!

But my software does not load automatically. I have disabled it in the msconfig.
The software doesn?t need to be loaded automatically in order to se it in MSM or Skype.
So I would recommend disabling the automatical startup.

Futhermore you should update your OS to the latest state...

3 more replies
Relevance 93.48%

Hi, My integrated webcam was working fine before. After an upgrade to Windows 7 it does not work, and I can't even find it in my device manager. I've tried installing the drivers found on the Lenovo site but nothing changes after I try to install it. Any ideas?

Answer:W500 integrated webcam not working after Win7 upgrade

Hello rfdionisi and welcome to community,
Kindly check the yellow mark camera driver in device manager under show hidden devices.
If it is not detecting then boot the laptop into BIOS and check under Security setting the camera should be enable.
Best Regards,

2 more replies
Relevance 93.48%

I recently bought a Lenovo Ideapad S300 running Windows 8 and initially had difficulty in getting it to update but, with help from several websites, managed to resolve this problem. However, I never managed to get the integrated webcam to work. The application would launch but the camera screen is blank. Device Manager advises that the device is working properly and the drivers are up-to-date. Incidently, this particular notebook does not have the hotkey (F9) to switch the integrated camera on/off but, I understand, on later versions Fn+Esc is supposed to perform the same function; it does not. The system has two associated programs, Lenovo EasyCamera and Lenovo YouCam.

More recently I have updated to Windows 8.1 but the integrated webcam still does not work. Can anyone please advise what I might be doing wrong or what I could do to get the webcam to work. I'm a bit of a newbie, particularly as far as Windows 8 is concerned. Regards.

Answer:Integrated Webcam on Lenovo Ideapad S300 not working.

Have you tried re-installing the webcam driver? I have a Lenovo at home and mine was ok when I upgraded, but I removed all the Lenovo drivers for the webcam. (As I hate all the rubbish companies put onto new equipment)

Also when you run the camera app does it detect a camera? Usually Windows 8 will ask for a camera to be plugged in. If it shows a blank image does the white light next to the lens turn on?

4 more replies
Relevance 93.48%

My cam stopped working for pics and vid. I reinstalled the drivers and they are working fine, I was told by Dell that Integrated Webcam Central will not work on updated Win 10 and for about $160 they will install the software and fix the camera. Is there any other way to fix this problem?

More replies
Relevance 93.48%

Hi forum members,
I've bought HP Pavilion dv6-6c 16nr laptop 2 months back and the webcam was working perfectly. Yesterday I found in a video chat that it is not working and not even being detected in the device manager, when i start youcam application it gives and error. "Warning, no webcam detected. Try plugging in a webcam into your computer now. If you are using an integrated camera, make sure that it is turned on."
Because it was working fine just one day ago so I think it might be some windows or other application update which has caused the problem but havn't found any solution yet. Please give some solution.
waiting for a quick response......

HP Pavilion dv6-6c 16nr with Windows 7 Home Premium


Answer:Solved: HP dv6-6c 16nr Integrated webcam has stopped working...

7 more replies
Relevance 93.48%

I am using a video surveillance program (webcamXP), and I would like to use both my integrated webcam (laptop) AND my logitech webcam (C310) as sources; however, it looks like my integrated webcam is not accessible when I plug in the UBS webcam. From the program's perspective, there is only one source which corresponds to whatever webcam is available (integrated webcam when USB is unplugged, and vise versa).

I would expect both sources to be available. I'm thinking somehow the computer is seeing the USB webcam and just overriding the integrated webcam. Is there anything I can do to verify this and/or change it to make both available?

It's totally possible that it could be the program, but I was unable to find any settings to get it working.

I'm running Windows 7.

More replies
Relevance 93.07%





/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
font-family:"Times New Roman";
mso-fareast-font-family:"Times New Roman";}
a:link, span.MsoHyperlink
a:visited, span.MsoHyperlinkFollowed
@page Section1
{size:8.5in 11.0in;
margin:1.0in 1.25in 1.0in 1.25in;

Problems Concerning   Dell Studio

I have Dell Studio 1537 with Windows Vista
I noticed that sometimes my integrated webcam works well and sometimes not, now
not at all, sometimes it worked with the integrated Mic and sometimes worked
without it.
Do you know how to solve this issue?
Since the webcam has completely stopped cooperating, I have
reinstalled Dell Webcam Central, but it still says “Please plug-in a supported
webcam,” which is impossible since it is “integrated.” The webcam components
are not listed in the Device Manager, so there is no yellow exclamation point
saying there is a prob... Read more

Answer:Dell Studio 1537 Laptop(Vista) w/ Integrated Webcam Problems? Driver?

Your second problem mentioned maybe the cause of your webcam problems. If your Device Manager does not show a device with a problem (exclamation mark) under Imaging Devices or you have no such category at all, then your integrated webcam is not being detected as conected to the computer. The integrated webcam is in fact an internal USB device, so the sound of USB connecting or disconecting when you move the computer might be the source of all your problems. It is rare but the internal connection might be loose or the cable runing form the LCD top section to the bottom where the connection is on the mainboard damaged, causing your webcam not to appear.
Attempts to reinstall a driver will be useless if the device is not listed in Device Manager to start with. If  you get the device to appear on the Device Manager and have a driver issue, please attempt to download and install the original dirver from the link below. Windows Update will show an updated driver available for Creative Laptop Integrated Webcam if you check for updates manually in Vista, I recommend not to install this "updated" driver, it does not work properly.
Download original Creative Laptop Integrated Webcam from here:

11 more replies
Relevance 92.66%

Ive tried to reinstall everything. I dont have the original CD. Where can I download the drivers or get the webcam working?

In Device Manager, under Monitors, it shows Dell S2340T (HDMI), but does not show anything under videos. I updated my Windows from XP to 7 as it crashed and now Ive updated it to Windows 10, and I think I lost all the drivers then.

More replies
Relevance 92.66%

Hi there.

I have a Toshiba QOSMIO X500-10W PQX33E-00R00CIT.

When I format my laptop and reinstall the operating system Windows 7 Ultimate 64bit, the webcam works perfectly.
After I update windows through windows update the webcam stops working. Also with Windows 10 Enterprise LTSB. What I have to do? Thanks.

I think is just a software problema and not hardware. The webcam works perfectly until I do the windows updates! "****" Microsoft!

Answer:QOSMIO X500-10W webcam stop working after Windows Updates

I find the problem. Do not install the last version of Microsoft Silverlight. I hope I have formatted for the last time my computer!

1 more replies