Computer Support Forum

HP ENVY 17 TRACKPAD/TOUCHPAD MOUSE PROBLEM

Question: HP ENVY 17 TRACKPAD/TOUCHPAD MOUSE PROBLEM

Hello. I wonder if there are any solutions for the following problem I am having with my touchpad. The touchpad mouse is extremly glitchy Please help, as this is a really basic requirement for any touchpad. I am currently a little disappointed as this is the most expensive laptop i have ever purchased. The touchpad/ imagepad has many functions, but the simple ability to be unable to point to exactly where you need to 20% of the time, is making this almost unusable. Notebook details: HP Envy 17 - Windows 7 - Model - 17-3270NR I look forward to your help guys! Thank you.

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Preferred Solution: HP ENVY 17 TRACKPAD/TOUCHPAD MOUSE PROBLEM

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Hi guys. I wonder if there are any solutions for the following problem I am having with my touchpad. The touchpad mouse is imprecise. So when you move it to a precise position (for example, trying to close a page by pressing the X on any Windows program), the mouse moves AS SOON AS YOU LIFT YOUR FINGER OFF THE TOUCHPAD. So naturally, when you press the touchpad to confirm your action, you actually press something else! This happens about 20% of the time. So there are many times when you think you are selecting an icon, or pressing a button, and when you lift your finger from the touchpad, the mouse arrow moves about 1cm on the screen.I have tried downgrading the Synaptics touchpad driver to an older version (which doesn't solve the problem). I have even tried to remove the driver completely, which results in the right-click button being totally disabled. Please help, as this is a really basic requirement for any touchpad. I am currently a little disappointed as this is the most expensive laptop i have ever purchased. The touchpad/ imagepad has many functions, but the simple ability to be unable to point to exactly where you need to 20% of the time, is making this almost unusable. Notebook details: HP Envy 17 - Windows 8.1 - Core i7-4702MQ - 12GB - 64 Bit - HD Touchscreen - LeapMotion  Purchased December 2013. I look forward to your help guys! Thank you.

Answer:HP ENVY 17 TOUCHPAD MOUSE PROBLEM

Hi Supak, sorry to hear that you are having issues with the Touch Pad on your notebook. I do appreciate that you listed information about your notebook, however I will need to know the exact model number that is listed on the bottom of the computer under the battery on a white sticker. It will look something like " Envy 17-3000" series.  Please write back at your convenience and I will be happy to help.

 

Thank you. 
 

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Hi all,

I've basically spent the whole day looking for a solution (which I still don't think I have), so figured I'd try my luck here.

The trackpad/touchpad (mouse cursor) on the Dell XPS 13 (9343) will randomly freeze-up, stop scrolling, stop being able to mouse click, start randomly resizing/scrolling or will cease to do anything at all after a while. This is a known issue apparently and commonly experienced by most owners.

Does anyone know of an actual solution for this? Dell released a firmware update that supposedly addressed the issue however unfortunately mine started doing it again today to the point where I had to literally power the machine off and reboot.

From what I've read here:

YES!!! A SOLUTION/ACTUAL WORKING FIX! XPS Laptop's - Touchpad / Touch pad / Mouse issue. Windows 8/10 need apply. Scrolling in Chrome mirrors that of Edge. Now THIS is Precision. Scrolling you're actually used to seeing on a laptop. : Dell

It sounds like my next move might be to try installing the windows 10 PS/2 generic driver from Synaptics?

Any advice/help on this would be greatly appreciated! I can't really find any solutions or updates past 2015..

Between this and trying to update my sound driver, I'm losing my hair, FAST.

Answer:Dell XPS 13 (9343) touchpad/trackpad mouse issue help

anyone?

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Hi all,

I've basically spent the whole day looking for a solution (which I still don't think I have), so figured I'd try my luck here.

The trackpad/touchpad (mouse cursor) on the Dell XPS 13 (9343) will randomly freeze-up, stop scrolling, stop being able to mouse click, start randomly resizing/scrolling or will cease to do anything at all after a while. This is a known issue apparently and commonly experienced by most owners.

Does anyone know of an actual solution for this? Dell released a firmware update that supposedly addressed the issue however unfortunately mine started doing it again today to the point where I had to literally power the machine off and reboot.

From what I've read here:

YES!!! A SOLUTION/ACTUAL WORKING FIX! XPS Laptop's - Touchpad / Touch pad / Mouse issue. Windows 8/10 need apply. Scrolling in Chrome mirrors that of Edge. Now THIS is Precision. Scrolling you're actually used to seeing on a laptop. : Dell

It sounds like my next move might be to try installing the windows 10 PS/2 generic driver from Synaptics?

Any advice/help on this would be greatly appreciated! I can't really find any solutions or updates past 2015..

Between this and trying to update my sound driver, I'm losing my hair, FAST.

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I've tried everything. No one had ever had this problem, except me. Searching online and Youtube proved to be no help. I beg all of you who have experience with issues like this to please read.

When I first brought my laptop (ASUS Q304UA) , it was perfectly fine and no problems. However, up until 7 months into using it, the trackpad suddenly became unresponsive out of no where. It would jump around and fly everywhere when using it. The multi touch gestures would make the screen go crazy and do all sorts of zooms, multitasking, etc when just trying to scroll down. It was definitely unusable.

This prompted me to RMA it to ASUS, which took them one month to repair it. They had apparently replaced only the hard drive claiming it was a "bad sector" or whatever... Upon several hours of use after repairs, the problem was back.

I then RMA'd it a second time which made them replace the motherboard and trackpad. Unfortunately, the problem did come back, except it took a little longer (5 days/ 1week).

Now I know that this is NOT hardware because I encountered that restarts, restores, etc all solve the problem temporarily and then comes back. When messing with programs and devices, I feel the mouse gets a little better for a couple minutes but then resumes to its terrible and erratic behavior, rendering my laptop COMPLETELY useless.

I cannot do ANYTHING with this trackpad as it constantly jumps around and teleport making it EXTREMELY difficult to click on the ... Read more

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I have had this issue for some time, now.  Running Windows 8.1.  Bios gets updated regularly and just updated a few weeks ago.  I downloaded and re-installed the touchpad driver just in case.  But, I have this very odd issue that occurs often when I plug in a peripheral (usually my hasp device for embroidery software), or, simply randomly on its own:  My touchpad mouse cursor will go up to the upper left corner of my screen.  It will flicker, and I will also see odd images on my screen like bubbles or circles, and sometimes it appears that the cursor is trying to execute commands.  In order to fix this, I put the laptop to sleep, the re-awaken it, and the mouse behaves, again.  Very annoying and I cannot figure out how to fix this.  I never use an exeternal mouse, so not sure if this behavior would also occur with a mouse, but I am assuming it is the touchpad.  The last driver update for my laptop is dated for 2013, and it is the same driver I already had installed, but I did re-install it, in case somehow the install was corrupted.  Any ideas what is causing this, and how to fix it?

Answer:Envy 7 TouchSmart Laptop Touchpad Mouse Cursor Gets Stuck in...

Hi @hoosierquilt  I understand that your touchpad is behaving intermittently behaving erractically, normally when you plug in a USB peripheral. I am happy to help with this. Firstly, please post the full product number of your notebook. See the following, if you need help in finding that.How Do I Find My Model Number or Product Number?I take it that you are referring to an external software security key (hasp), that you need to use, when this normally happens. What other devices do you use that also cause this to happen? Do you notice any other performance issues, slowness, lack of response, system freezes?From how you wrote your initial comment, I would assume that this did not always happen. Do you recall any specific change that may have been made to your system when it first started to occur? Some new software installed, or some update, change to the operating system, or some new hardware added to the system? How often does this problem occur when you do not plug in a USB device? It sounds like it happens as well, but does it take significantly longer to occur, or is it very rare to occur at all without a usb connection added?You mentioned updating the BIOS frequently, have you also updated the chipset driver, and others as well? For most HP notebook systems the usb controllers are a part of the chipset driver. For now take a look through this and see if anything helps.Using and Troubleshooting the TouchPad or ClickPad (Windows 8)   ... Read more

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Hi Lenovo & all, I use the trackpoint most of the time, but recently after updating the drivers for a number of times from Lenovo update manager I found out that the touchpad on my T60 is not working right. Symptom is that whenever my T60 is tilted forward or backward (i.e. not sitting horizontally flat), then there will be great difficult trying to control the pointer with the touchpad (not responding, etc). Did somebody encounter similar problem?

Answer:Weird Touchpad / TrackPad problem on T60

I found that the problem can be due to the palm rest region being pressed down my my palm:If I press the palm region up on the edge (as it flex a little bit when I use force), then the touchpad works fine even when the laptop is tilted. However, when I stop pressing up on the edge, especially after I have put my palms onto the palm rest to type again, then the touchpad stop behaving normally again It is a design fault of T60, or is it just my T60? Can I have it fixed?

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The cursor is jumping around when you lift your finger from the trackpad. I am finding it very difficult to use Photoshop and cannot do anything precise which is ironic as this is a precision touchpad. There is nothing precision about it.
In this post someone found a firmware Dell for XPS13, Is there something similar for 5559?
Thank Very Much

Answer:Problem in 5559 (series 5000) touchpad / trackpad

You can update the System Setup(BIOS)and see if that make an difference. Please click on the link below:
https://youtu.be/mWn9YfxtYBo

Just making sure I'm reading your post correctly, you do have the precision touchpad on the Inspiron 5559 ? Correct ? If you don't know for sure, go to device manager, stroll down to "Mice And Other Pointed Devices, and then expand it. Hopefully, you'll see touchpad driver.

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Hi guys,

New here, so I hope I'm not out of line asking for help, and that I'm asking correctly. I've exhausted my own ideas on this but the problem is driving me IN.SANE.

THE ISSUE:
When using an external (USB) mouse with my ASUS Win7 laptop, the mouse randomly lifts up and re-clicks while clicking or while dragging (despite the button remaining consistently depressed), resulting in selection of the wrong objects, inadvertent double-clicks, and incorrect dragging. From what I can tell, this affects only the left click and not the right.

WHAT I'VE TRIED:
Laptop touchpad - no problem. Everything works fine with the built-in touchpad.
Another mouse - same problem. These are wired mice, so it's not a battery or connection issue.
Another USB port - same problem in all four. There's no visible issue with the motion of the mouse/cursor, so it seems to be communicating OK via USB.
Safe Mode - no problem, from what I can tell. The wired USB mouse seems to click and drag as normal in Safe Mode.
Mouse Settings - no effect. Adjusting the click/double-click/drag settings doesn't seem to change anything.
System Resources - no effect. Clicking/dragging seems to show the same results in the RAM/CPU monitors whether I'm having the problem (with the mouse) or performing the same actions without the problem (with the trackpad).

WHAT I CANNOT FIGURE OUT:
What haven't I ruled out? What else could be causing the issue?

The problem came on suddenly after about a year, but I... Read more

Answer:Mouse problem: Any external mouse. Touchpad OK. Mouse OK in Safe Mode.

Hey mate, and welcome,

Possible problem:
1. Mouse itself is bad. Either the button itself or internally
2. Driver is not at its best

Try:
Going to the mouse manufacture website to download the most recent driver for your Windows 7, either 32 or 64 bit. If it doesn't work, try without any driver (so that windows driver takes over).

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New x120e user and very pleased with it apart from the mouse/trackpad. Main problem for me is that the left (normal) click of the trackpad/mouse seems to 'stick' if held for more than just a quick click. Example; I click the down scroll bar arrow on the browser for more than a click. The function sticks on and the page scrolls down and down and down until I click it again. Another example - I use left click to highlight a sentance of text. But when I release the mouse/trackpad button at the end of the highlight the effect is though it is still clicked down. The highlighting moves as I move the cursor. So again, I have to make a second click to complete the highlighting procedure. Sorry if this is not clear, it is a little wordy to explain. I get this effect with the trackpad and two different mice. Anyone got any ideas for a fix?All ideas welcomed. Cheers, Nick 

Answer:x120e mouse/trackpad problem

Was able to solve the problem by turning off the 'Clicklock' setting in mouse control of Windows.

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Hi everyone, I'm really struggling with using my Cube Mix Plus tablet in laptop mode. With the keyboard connected, doesn't matter if I use the trackpad or mouse, when I click on certain things they just flash up momentarily then disappear. Including the mouse settings window, annoyingly. And the start menu. It works OK for maybe a minute after login then starts acting up.

So far I've disabled the windows key, and installed an autokey script that is supposed to disable trackpad gestures. Still the same issue though.

Here's a video of it happening (those are all left clicks, I know I click quite rapidly at points but it's each single click doing the flash-up-and-disappear thing, happens when I go much slower too)

https://www.youtube.com/KPTxMG_x2Qo

Any suggestions or help much appreciated, thanks!

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I recently switched my HP Envy 15 to Kbuntu a version of linux.I have a problem with the touch pad. Among other things it seem to thinks if I've got on finger on a button and one finger on the pad (to move the point) I have two finger on the pad. This stops the pointer from moving. It's also very difficult to get a decent speed on the pointer.Anyone using Linux with this laptop, if so what you using and have had this problem ?

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I got a HP Envy 13 2 days ago. I'e adjusted the scroll speed of my trackpad and it works as expected in Windows programs. However, in Chrome (which is the app I use the most) the trackpad speed is set to fastest, making it unusable. Can anyone help? Thanks!

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Hello ,                Im addressing the issue from my desktop PC as mentioned in the subject my HP envy keyboard is ahving some issue lately both with the external and the built in.....I can only type from last letter to first to make a correct word  Eg : If  I want to type Microsoft Windows I need to start from " S "  to " W " to type " Windows " then  " T " to ' M " to type " Microsoft " properly otherwise it will be like "SWODNIW TFOSORCIM"....because the cursor doesnt move...... Also I cant click on anything in desktop except the Recycle Bin..... I have four or five shortcuts in desktop and no matter what I click on recycle bin opens....no problem in clicking anything on taskbar......Cant scroll either ( horizontally or vertically)......it just stays on top no matter what.....tried dragging the scroll bar down but it just goes back to top...... Another issue is I cant click on windows icon in taskbar and the windows key in keyboard not working at all I tried getting into control panel from the action center and when I clicked on synaptics clickpad v1.1 it pops up a message saying "Unale to start synaptics " due to the other pointing device or whatever installed and asked me to uninstall by clicking YES ...I did and restarted but no avail....So I reinstalled it using HP support assistant ....Now the error has gone  and I can open the driver settings but ... Read more

Answer:HP ENVY Keyboard typing and Mouse scrolling problem

Hi @JitzyJT, Welcome to the HP Forums!It is a wonderful  place to find answers and suggestions!For you to have the best experience in the HP forum I would like to direct your attention to the HP Forums Guide.Learn How to Post and More I grasp that you are having an issue with the keyboard and touchpad. Have you checked for viruses and malware?  Malicious Software Removal Tool Have  you done all your Windows updates? Have you tried uninstalling and reinstalling the keyboard driver? You could also try a HP PCs - Refresh Your PC to Resolve Problems (Windows 8) Here are two more links that may also help. HP Notebook PCs - Notebook Keyboard Troubleshooting (Windows 8) HP Notebook PCs - Using and Troubleshooting the TouchPad or ClickPad (Windows 8)  To say thanks for responding please click the thumbs up icon below. If this resolved your issue, please let other people know by choosing solution provided.  Best of Luck!

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I've installed a Belkin mouse and driver on my Dell Inspiron 3800 laptop. It works fine but whenever I accidentally use the touchpad or knock the stalk in the keyboard the machine completely freezes; I'm running Windows 98 SE.

Answer:Mouse/Touchpad problem

Many laptops have an option to diable the touchpad; also check that the machine is set up to use both touchpad and external mouse.

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i have acer travelmate 5335 laptop,now its mouse touch pad is going automatic locking

Answer:problem of mouse touchpad

Try re-installing the touchpad driver for your laptop model. You can download it from Acer support. The default US website is here: http://support.acer.com/us/en/defau...If you live elsewhere, click "United States" at bottom-left to change the country.Choosing the appropriate country is important, otherwise you may not see your model listed or you may be offered the wrong drivers for it.

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After upgrading to windows 10. I am regretting on my decision because Win 10 is creating problems on my laptop regularly.Most of the times the mouse and touch pad just hang on after turning on.Somehow, i managed and solved it but it appears after some day.Please provide an appropiate update for drivers.

Answer:Problem with mouse and touchpad

ajay4414 Hello;Allow me to welcome you to the HP forums!I read your post about problems with your mouse and touchpad since the Win10 Upgrade and wanted to help -- but need more information. I'm not able to locate any information using "BT102tu", so please follow the directions in this link to find the detailed product number of your PC: http://support.hp.com/us-en/document/c03754824?jumpid=reg_r1002_usen_c-001_title_r0001If that is not possible, then look for a sticker on the PC that includes the product number and post that here.  If the battery is removable, the sticker is likely to be in the battery compartment. Since you did the Win10 upgrade, how long ago was that, and what was the prior OS?We can proceed once you provide the information.Thanks

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When I use a mouse, I want to use it with my left hand, which means I want the mouse buttons reversed--right button is primary, left button is "right-click."  I can set that up just fine.  But when I don't have the mouse with me and I'm using the trackpad and its click zones, I want that to behave normally, with a left click being the primary. I feel like I had this set up pretty well with my last laptop, which was a Dell with Windows 7.  Now I have an X1 Carbon (3rd gen) with Windows 8.1, and I can't seem to make it work.  I've tried installing the software for the Microsoft wireless mouse that I use.  But I haven't found a combination of settings in Windows + the MS Mouse utility that give me what I want, so I end up having to just go into the setting and swap the buttons every time I plug/unplug my mouse. Am I just weird (other than being left-handed)?  I guess I can just use the mouse right-handed, but I like to swap so I'm not wearing out my wrist on one side.  Anybody else have this setup working for them?  Thanks.













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Answer:How to reverse mouse buttons for a mouse but not for the trackpad

So to anyone who may have been curious about this, I think it just took some time to adapt to the new hardware, because I don't really have a problem anymore. I have my mouse set up for left-handed use at work. The trackpad is still right-handed, but because it doesn't actually require clicks like my old one did, I've gotten used to just single-finger tapping for left button clicks and two-finger tapping for right-button clicks. I just hadn't used a "magic" pad with all the fancy functionality before, and now I've got it doing what I want without having to change any settings.

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Hello everyone,  I am having to send my Lenovo ThinkPad P50 to the service depot to have the touchpad and perhaps more replaced due to the trackpad not performing properly. The right click works intermittently both on the bottom and top right click button. The scroll feature at times stops working and the left click usually starts performing right click operations randomly. I knew it wasn't the driver after uninstalling and reinstalling it a few times including the keyboard driver. Has anyone here ever had to have their touchpad replaced?

Answer:Replacing Touchpad/Trackpad

Hi RegEdit1 , 
 
Welcome to the Community Forums.
 
As the touchpad and buttons may have erratic behavior but not when using a USB mouse, then best that you have your warranty coverage work for you as the entire upper case that includes the touchpad mechanism to be checked.
 
Reviewing the hardware disassembly guide would take several screws needed to be worked at for the repair.
Sending it over could be a good option in terms of hardware issue for full functionality check.
 
Regards

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I dunno if it's a touchpad or a trackpad I have but there was a program along with it called like Apoint or something that would run and allowed me to change the settings on the touchpad. I have looked and can find no other way of accessing the touchpad settings. Well the last time I remember it working was before I updated Windows Vista, well now the program no longer runs I had it set to disable the touchpad when an external mouse was detected and it no longer does that. I went into its folder located at C:\Program Files\DellTpad\Apoint.exe and double clicked it and nothing happened. It use to run at startup but no longer does and I checked and it is still set to run at startup but does not, any clues as to what is going on? I believe I am using Windows Vista Home Premium.
I managed to fix it by going to Device Manager in the control panel uninstalling Dell Touchpad and rebooting.

Answer:Alps Touchpad/trackpad

Congratulations!

And thanks for letting us know.

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MY FREINDS my problem withe trackpad it is do voice every where and i hope if some one help me how fix it without maybe withoute open back cover ( it is working perfect but this voice it is Annoying )pleas look the video http://tinypic.com/m/jgtdg0/3

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Hello all Since 2 days my touchpad (inclusive the buttons) and my trackpad aren't workinig anymore. They are enabled and in the device manager under "mice and other pointers", there is no touchpad to be found. Do you have any idea what could have caused this problem? Thank you very much!

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Hi 1) I just bought the Y580 online. The trackpad is terrible. - How do I make the right-side and bottom touch scrolling to work ? just like a normal laptop ?? - I changed the sensitivity settings and inspite of that the motion of the cursor is not uniform. When the right side of my finger is contact with it, the cursor stops moving a little and it is okay with the center of my finger.Do any of you experience this? If not, I need to get this looked into. I don't think the problem is with the software, it's just the material with which the trackpad is made, does not have a right coefficient of friction. - The two finger scrolling does not start. When I do the two finger scroll, the cursor change is seen almost 10 seconds later and even after that, it is almost impossible to scroll through my pages. Is that the case for everyone?  - The left/right click on the trackpad is noisy 2) Made the mistake a buying a lower resolution screen.How do I return this thing? When I talked to sales they are asking for a 15% "restocking" fee. That is terrible as well. I never should have gone with Lenovo.  

Answer:Y580 Trackpad (or Touchpad) Help

- Not sure if there is a right side and bottom touch scrolling, will test it tonight- not uniform? Means if you place your finger on the right side of the touchpad then move to the center compared to the center move to the left, the distance is different?- 2 finger scrolling not tested, will check it tonight- I am not sure how to help you with the touchpad being noisy when clicking. Do note that this is a 1 piece touchpad compared to the conventional touchpad with 2 buttons below which is different. Use double tap on touchpad to do a left click but right click is unavoidable. - low res screen... can check with sales if you can top-up for upgrade?hope this helps.

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I have a Lenovo x220tablet, alltough it took some time to adjust. But now i'm happy with it. But there's something wrong with the trackpad. I allready taught myself to use it without the pysical buttons in the bottom, and now make fully use of al that synaptics has to offer.But sometimes I have to use the buttons, because it comes handy when dragging something or whatever. At first, I did not like the buttons, but the where usable, but with time, they got worse. It is very hard to explain this for me in English, but, thats why I made a little movie which is linked below. Anyone suggestions what to do about it?Of course I've used google, and found many many topics about the trackpad, but that were mostly driver problems. http://youtu.be/a4XyxWopbt8 The click is so loud, it seems to get stuck somewhere and I have to push very hard. Almost like there's something stuck, like sand between it. But it's perfectly clean.Any advise (besides; do not use it) is welcome. And apologies for my English  













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Answer:X220t trackpad/touchpad

Hi, timpel_800
 
From the looks, sounds, and general functionality of the TrackPad, I would guess that there is a hardware issue of sorts. In the video, you say that the click function works, but only if you do it twice, correct? And the noise was far louder than a TrackPad is supposed to be, I think. With all this in mind, I would contact support and see if you can get this repaired. The number for support in the Netherlands is +31 (0)20 513 3939 and is open Monday through Friday 9am-5pm.
 
Best of luck,
Adam





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Today my x201 has lost all trackpad and touch pad function.   Hard disk constantly running.   No restore points listed to help remove the problem.   Everything works okay in Safe Mode.   Rebooting several times has not helped. Could this be related to the Microsoft Bad KB.......69 update? I have not installed any new software recently. I can only use the pen to access menus.    How can I remove recent KB installations using just the pen? Hope someone can help me soon Update:   I have managed to remove the bad MS update but to improvement.   Next I added a new user (also set as administrator) and the trackpad and touch pad function is now working normally but only with the new user account. Would someone tell me if I can remove my own Administrator Account and what effect this will have,  i.e. what data might I lose?   Can I save data and reinstall it to a new account?













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Answer:Trackpad and touchpad not working

Hi Beemer,
 
Welcome to Lenovo Community Forums!
 
I?m sorry to hear that trackpad and touchpad is not working properly in your Lenovo ThinkPad X201.
 
Since the devices work fine in safe mode, probably a corrupted driver is causing the issue. Go to control panel -> Device manager, uninstall the drivers listed under Mice and other pointing devices. Restart the system and let Windows install the generic drivers for the device. Check if the trackpad and touchpad works fine now. Later, you may download the drivers from Lenovo Support page and install them. If you have any difficulties in finding the driver, please share the MTM number of your device.
 
Click here to understand how to transfer files and settings from one user account to another with administrator rights.
 
Hope this helps!
 
Best regards,
Mithun.





Did someone help you today? Press the star on the left to thank them with a Kudo!If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.Follow @LenovoForums on Twitter!

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I purchased a bluetooth mouse yesterday for my Dell Studio 15 laptop. The problem/issue that I'm having is the primary mouse button. In order for my touchpad to allow the left mouse button be primary, I have to set the mouse properties in Vista to reverse the buttons. Then my bluetooth mouse buttons are reversed. This doesn't make any sense to me. Anyone know why this is happening?

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I am able to use touchpad ok but wireless mouse does not. if i disable touch pad how do i navigate via keyboard to restore it should mouse not work.

Answer:laptop touchpad and mouse problem

You should have a key combination which toggles the touch pad on and off. On Acer laptops it tends to be Fn + F7

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Hello, i've bought my laptop 3-4 days ago and I have a mouse/touchpad problem. When I'm afk for a minute or more and I start moving slowly the mouse/touchpad to the left it starts to enter "qqqqqqqqq". It's not only with the mouse it's also with the touchpad. I'm currently using Windows 7 64 bit. Do you think it can be driver or os problem, or hardware problem. OFFTOPIC: I was using windows 8 for about a day, but i'm not sure if I had this problem with w8, but the problem was that I couldn't find any wi-fi connections and I switched to windows 7. EDIT: When I'm in safe mode there is no problem. I've tried uninstalling the touchpad drivers, but it seems this is not the problem

Answer:Mouse/touchpad problem g580

Problem solved. So it seems that firefox was causing this problem - don't know why . EDIT:Now I've got this mouse problem:Sometimes when I press the scroll button the mouse stops working (then I can only use the touchpad) and even with the touchpad I can't click on the start menu, browser tabs etc.

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So today i installed the drivers for my razer deathaddder mouse on my laptop. The installation went fine, but the problem is it seems to have taken over or just messed up the configuration for my touchpad. After installing, the touchpad moved really slowly even though i hadn't changed any settings, and the acceleration had turned off.

I decided to uninstall the drivers to reverse the problem, but it didn't change. I then uninstalled and reinstalled the touchpad drivers (latest synaptics drivers, same ones i had installed before), but this didn't solve anything either. I've tried fiddling around with the mouse settings but everything is configured the way it was before, it's just not the same.

I want my touchpad to go back to the way it was. Is there any way to get all the mouse settings back to the way they were when i installed windows or something like that?

Thanks.
 

Answer:mouse driver / touchpad problem

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I have the ideapad u430 touch and there has been no problems before, but lately I have been getting a really big problem for me, since this make the computer almost useless.  It doesnt happen all the time, it come and goes..  When i scroll down, I automatically come to the top.. I cant scroll down when this happen.  And when im writing things the computer by itself puts the marker at the beginning in the box where im writing, doesnt matter wich program I use or if its on internet.  Even when i press enter or try to make the marker go to the place where i want it so i can write normal words it goes back again automatically..   I have tried to uninstall the synaptics driver and install it again from lenovo support page.  I even tried to uninstall windows and erase everything from the computer, for a couple of hours that solved the problem. But now the problem has returned and its really annoying.  Can someone please help me fix this or come with a solution?

Answer:problem with touchpad/ mouse u430

These were typical issues with the Elan touchpads but Synaptics seem to be more reliable. Check your hardware and RMA it if you have the Elan, as they will most likely replace it with Synaptics.To check and see what hardware you have, go to device manager, Mice and other pointing devices and check the manufacturer.

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My BT mouse (microsoft presenter mouse 8000) will connect to my laptops built in bluetooth dongle just fine, and it works just fine, but the problem begins when i try to scroll.... The issue is this, I have the scroll wheel set to move one line of text per scroll in the control panel. That works absolutely fine with my touch pad, but my BT mouse it barely moves at all. I have to set it to AT LEAST 25 to get it to work the way i would like it to. So my question is... is there any way to make it so when i pair my BT mouse it automatically changes to 25? or even have a whole different setting when the BT mouse pairs?
 

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Not really sure what genre this problem should be on. However i have recently purchased a Fujitsu Siemens Amilo Li2727 notebook. Working fine when i got it but i decided to use a usb mouse instead of touchpad now the touchpad has stopped working entirely even when usb mouse id plugged out. i really want to resolve the problem. i have already gone onto control panal, mouse but the touchpad does not come up as a device. Any help appriciated thanks.

Answer:Touchpad not working, usb mouse does, touchpad never works even w/o usb mouse

Hello Tristan,

Welcome to the forums.

Been a while since I had a laptop, but I seem to remember there being a setting on what to do with the touchpad when the mouse is plugged in. Unfortunately I don't remember where and have no way of finding it.

Have you tried rebooting with the mouse unplugged?

Sorry I can't be of more help. The manual for the laptop ought to have that info in it somewhere.

Gary

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The Trackpad on this laptop is become really unusable. The cursor is jumping around when you lift your finger from the trackpad. I am finding it very difficult to use Photoshop and cannot do anything precise which is ironic as this is a precision touchpad. There is nothing precision about it.
Please Dell fix this. For me this is the only thing holding back the best Ultrabook ever made.

Answer:Please fix the XPS 13 (2015) 9343 touchpad / trackpad

jamesau
The Trackpad on this laptop is become really unusable. The cursor is jumping around when you lift your finger from the trackpad. I am finding it very difficult to use Photoshop and cannot do anything precise which is ironic as this is a precision touchpad. There is nothing precision about it.
Please Dell fix this. For me this is the only thing holding back the best Ultrabook ever made.

I just got this laptop today and immediately noticed the same exact thing.  It's driving me nuts and really creating problems navigating.  I am really hoping this can be fixed with a software update and it's not hardware related.  I'm also wondering if this is just a flaw on certain units or all of them act like this.

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Guys I see hundreds of posts on this old and aggravating topic with totally guesswork "answers" from Microsoft, help forums, including this one. There has to be an answer, right?

BTW this seems common on all types of laptops irrespective of make. I have tried this with both the vendor [lenovo] driver and with standard MS provided "mouse" driver. No diff in this regard though the packages are very different [lenovo very complex]
Also, this is a new phenomenon on this particular unit. In the past, no issues. Windows power-plan update?

as title says. Use laptop. Leave laptop [plugged in or not does not matter]. Return to use laptop after hours. Laptop awakes by normal means but no touchpad/trackpad etc function. Logoff, logon, still no touchpad cursor movement [frozen in centered position].

There is no Power Plan setting for "mouse" or touchpad or trackpad.
There is no Advanced Tab in Device Manager for same
There is no sleep/power/etc settings anywhere in Device Manager for same
There is no Windows error related to the problem
Full reboot required to gain coherency

Something in Power Mgmt, I guess, is offing the touchpad but the parameter is not obvious.

Someone somewhere knows this answer, right??

Answer:Touchpad Trackpad inoperable after sleep

Other then the button to disable the trackpad being somehow accidentally pushed, A lot of the times this problem is reported, And I keep going through all the options. If you have done all the fixes, the problem is most likely with the touchpad itself on the laptop. It is usually a hardware issue. I would call the laptop company and go through their troubleshooting steps (even though forums usually cover all those angles well). But it is usually hardware if all the fixes that are suggested are applied.

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 Hey guys, I'm having problems with the touchpad buttons: the system can't distinguish a left click from a right click. Whenever I click one of the two buttons the system reads it as if I'm clicking on both and keep pressing. I tried also to disable them and use the trackpad but also those buttons are not working well. They just work for a couple of minutes and then they stop. However if I run the Thinkvantage suite they seem to work fine and the system reads the click properly.What do you think is wrong?Thanks

Answer:Touchpad and Trackpad Buttons not Working

Today I noticed both my touchpad and joystick stopped working.  I could move the cursor but the clicks would not register.  I restarted and it worked again.  I recall a couple of days ago I updated the drivers, one of them I think was for the touchpad.

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Hi all,  Having puchased a X1 Carbon few days ago, I realised that my trackpad and touchpad are acting erractically when I use the mouse at the same time. I detected these erractic movements due to some accidental touching of the trackpad and touchpad.  For example; my trackpad cursor would display a vertical and horizontal scrolling icons when I move the trackpad and I could not scroll my document using my mouse and touchpad. The scrolling icons would disappear after a short while and I would no longer move the cursor with the trackpad. However, the trackpad and mouse are able to move the cursor. However, scrolling remain unresponsive. I restart the machine and all is fine again till I tried to control the cursor with the trackpad again. I tried to disable the trackpad and touchpad since I have a mouse connected but only the trackpad can be disable.  This is my first Thinkpad and I assume users will disable both the trackpad and touchpad with a connected mouse. I do not know if these problem exist out of the box since I connect the mouse to it on my 3rd day of usage and I found them due to the accidental touching of the trackpad last night. Further trial and error confirmed their erratic movements. I tried to re-install the drivers and navipoint but the issue remained.  Is my trackpad and mousepad having problem for these erratic movements and by default, both the trackpad and touchpad cannot be disabled in Thinkpad? 

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Dell,
Touchpad  replacing  Trackpad  in Laptops

Users of the laptops are feeling difficult to use the touchscreen facility in the recent laptops, because the screen is perpendicular to the hand and fingers. In most of the laptops, the trackpad and the area left and right of it are vacant.  This area can be used as touchpad replacing trackpad,  as shown in the following figures.  This new touchpad is parallel to the hand and so easy to write, scribble, select, swipe and do digital signatures.



 

The touchpad can be enabled to function as trackpad using special key combination(s).  Many app and program icons can be displayed on this touchpad similar to those in tablets and smartphones.  
Additional modifications can be included in this idea to make this feature very useful in laptops, desktops, All in one computers.
Reference:
 The Touch Bar on MacBook Pro.
This Touch Bar on MacBook Pro is very small, difficult to view and difficult to reach by fingers for digital signatures and other actions as mentioned in the following weblink.

        https://support.apple.com/en-us/HT207055
 - voxmu

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Scrolling in chrome is giving me a headache.  And I can't for the life of me find the touchpad settings for my new Yoga 910.  I searched both the control panel and metro settings with no luck.  I even went into the device manager and no touchpad to be found.  Usually there's a tab in the mouse properties but for some odd reason it doesn't exist on this computer.  Any direction would be much appreciated.  

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If I press any of the trackpad keys the cursor is unresponsive for ~2 seconds. The problems occurs a while after booting. If I restart the machine it doesn't happen. What should I do?

Answer:Trackpad keys freezing touchpad

I noticed exactly the same behaviour after upgrading the driver to version 15.3.2.0. Also when i use the trackpoint, the touchpad freezes 2 seconds..... Somehow the UltraNav driver always seems to give some kind of problems... :-( With the buttons it only happens with the red lined buttons above the touchpad. Not with the two buttons below it. --jan





--- Lenovo Thinkpad t440p (20AN-CT01WW) + SAMSUNG MZ7TD512HAGM-000L1 SSD + 16G SDRAM + 14.0FHD 1920x1080 ---

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so today i got this update and installed  after that when i type on an input field and if i try to move the mouse it pauses there for few seconds how do i fix this? Model:  Aspire V5-571 //sorry for my bad english 

Answer:Mouse problem after update to TouchPad Driver 11.6...

Eaus1969,
 
I would suggest you do a system restore to before it performed that update, it sounds like it didn't install correctly.

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My mouse and touchpad have stopped working while I was watching a Hulu video on full screen. I've restarted my computer three times, went through options on the Control Panel and hit all the keyboard buttons that I thought would bring it back to life and so far nada. It still doesn't work. Please help!
 
Mod's Edit: Additional information added to Subject line for clarity of issue.
 

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My touchpad keeps 'sticking' such that when I click say on a cell in Excell then move the curser, it just drags a box rather than moving.

Any ideas?
. Mike

Answer:Satellite L650D - touchpad / mouse problem

Go to control panel → mouse → Device settings (last tab) → Settings button
Now you should access the Synaptics touchpad settings.

There you can modify different touchpad options and enable touchpad features like for example Virtual scrolling, pointer motion, sensitivity, tapping and others…
I would recommend you to go through the single items and to check whether one of the options would provide you a settings to change this touchpad behaviour.

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Hi,

I have a Samsung R519 laptop which is just over 12 months old and recently the 'left click' on the touch pad mouse has become very erratic. More often than not I need to click multiple times to complete an action that should be done in 1 click. Its as though its getting worn though it has not been used excessively. Can anyone offer any advice and is this repairable?

Thanks,

Alan.
 

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Received my new X1 Carbon 2014 this week. After only two minutes of use, the trackpad and toucphpad stopped working. I hade to use an external mouse, and even after all driver updates it still didn`t work. If I restart the machine, sometimes the track-touchpad will work, but suddenly it freezes up again (after only minutes of use), and I will have to restart to fix the problem. Have used it for 5 hrs now, and how probably restarted about 30-40 times.  Anyone know what is causing this problem and/or how I can fix it?     //alex

Answer:X1 Carbon touchpad and trackpad stops working.

does the same problem manifest itself in the BIOS menu?have you tried doing all the updates through ThinkVantage System Update.

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Whenever I wake my chromebook from sleep the trackpad function is inoperable. There is no cursor displayed and using the trackpad does not appear to have any effect (i.e. no "invisible" cursor either). Upon reboot all trackpad function is restored. This started happening after I had been using my chromebook for a few months, so I'm guessing there was a software update associated with it, but I have no idea which one. Anyone else experienced this? TIA

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The trackpad and touchpad of my Yoga stops working: the cursor freezes and after a while disappears from screen. Once the cursor is gone it does not appear again, even after a clean reboot. I have tried to enable it via the Control Panel Mouse settings or Input section of ?Lenovo Settings? application but had no success.
The problem has happened several times so far, always after the laptop sleeps due to inactivity. The only way I have found so far to bring the trackpad and touchpad back is by going to the BIOS settings and restoring the default configurations (I have never changed the BIOS settings on this PC, so I can?t figure out why this solves momentarily the problem).
 
Any ideas on why this problem is happening, and how to solve it without messing with the BIOS settings?
 
This is becoming really annoying, it has happened three times since yesterday (10/23/15).
 
My BIOS version when this first happened was 1.26 (GQET46WW), my current BIOS version is 1.27 (GQET47WW). My laptop runs Windows 10 Pro (automatically updated from the Windows 8.1 version delivered with the laptop).
 
 
Mod's Edit: System model added to front of Subject line to improve visibility / clarity.
1/20/16 EDIT: Not a ThinkPad Product

Answer:Yoga - Trackpad and touchpad stops working

Hi jrojasledesma Can you post the model of you Thinkpad Yoga? You can try updating the mouse driver of your Thinkpad, but it is important to know the model to see if it has a ELAN, ALPS or Synaptics mouse. Regards

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Hello, I posted as a part of another thread before but decided to make my own thread for this. I have lost my lenovo partition and reinstalled windows 10 on a fresh install.  This has resulted in my trackpad being rendered unfunctional. I have tried all sorts of drivers to try and get it working but alas nothing has worked. I contacted the live support and they just told me to install the Lenovo companion and give that a go with the drivers from that, but it did nothing to help and ended up downloading the same drivers I tried before.   I have the same issues in Ubuntu also and there is no activity when it comes to the pad, the buttons dont work nor does the motion.  I have looked around on the internet and found next to no solutions for the problem I have.    On my device manager I have however one single unknown device, which I have tried to install drivers onto and that doesnt work also, so I have no idea what that could be.   I would like any advice at this point becuase its driving me mad and I am unable to return the laptop due to being currently in another country.   Thanks in advance.

Answer:Ideapad 320-15AST, touchpad/trackpad unfunctional

Try the F6 button, it worked for me!

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Hi, I just unpacked and set up my new computer (u310) last night.  Both last night and today I have had some issues where the two-finger scroll on the function just randomly stops working.  It seems to work again after rebooting.  Does anyone know how to fix this?  Thanks!

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Hello all, 3 days ago, on June 14, the touchpad on my Twist s230u stopped working. No apparent reason for this (tried to undo windows updates / system restore but did not help). The trackpad is not working also. Another thing - when the computer does a full shutdown and restart from the beginning (i.e. with the possibility of accessing the BIOS with Enter at the first screen), the keyboard is not working. I have to power the computer down once more and restart it. I'm running Windows 8.1, 64 bit. I tried to reinstall the new synaptic drivers but it did not help. Thank you in advance for your ansers. Cy

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I recently got this new Thinkpad T460p and installed Windows and Ubuntu in dual boot. Even after 3 Days there was no error. But today I noticed a quite annoying behaviour. When I boot into Windows (Start up --> Grub, select Windows Loader --> Windows 10 starts) there appears the loading cycle (those white points) and for a short moment, even before the locked Windows screen appears, I can see the cursor. But immediately after that (when the locked home screen appears) the laptop won't recognize any input via touchpad, buttons or trackpad andthere won't appear a cursor at all. I need to login and wait for about a minute (Whatever I do, the laptop won't recognize anything but the normal keyboard), thats the moment in which my Laptop realizes that there are more possibilities to input data then just the keyboard and recognizes everything (touchpad, buttons and trackpad).I already deinstalled the synaptic driver and reinstalled the latest update and even tried the one before that one just to be sure. Nothing fixed my problem yet.PS.: When I start into Ubuntu there is no Problem at all.PPS.: When I started into Windows a day ago It worked fine as well.

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Whenever I wake my chromebook from sleep the trackpad function is inoperable. There is no cursor displayed and using the trackpad does not appear to have any effect (i.e. no "invisible" cursor either). Upon reboot all trackpad function is restored. This started happening after I had been using my chromebook for a few months, so I'm guessing there was a software update associated with it, but I have no idea which one. Anyone else experienced this? TIA

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HI All I am in need of help please i have a X1 Carbon that was Recently purchased for a user at our office. But as you can tell from the subject of this topic the touchpad and trackpad stops working working after a few minutes of working on the machine.  I used Lenovo System Update to update all the drivers to the latest version and this was not successfull, I then tried a reinstall  of windows and the manually downloaded the driver from lenovo website and installed it but still no luck. I have checked and they are not disabled in the Bios and they are not and the Bios is on the latest version I have also tried to let it run on the windows driver that downloads from windows but also it stops working. from what it looks like the trackpoint and touchpad disable cause when i go into the mouse properties the option to enable them both is greyed out i then log on as the local admin to see if it is a permission thing but it is also greyed out. This happens regardless if the machine is on battery or plugged inThis user travels  alot and needs them both to be working.  I came across the below forum but i dont see much of a response from lenovo.https://forums.lenovo.com/t5/ThinkPad-X-Series-Laptops/X1-Carbon-touchpad-and-trackpad-stops-working... 

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Hi, Since i've upgraded my laptop (T440s) to win10 (fromwin8.2) the trackpad and the touchpad have been disabled. I've tried to downgrade my touchpad driver and it works approximately (just the click and the trackpad and i can't access to the configuration panel: ultranav). I've already tried to find the last driver on Lenovo website but it didn?t fix it. Is there a driver that works propely with win10 ?  If not, is there another way to fix touch/trackpad? If not how can I force my computer to stay on the previous driver after reboot (win10 automatically update my drivers at each reboot)? Many thankstd

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Unfortunately, the trackpad and touchpad of my T460p stop working intermittently. The problem seems to occur after the laptop is going into hibernation. When it boots up afterwards, neither the trackpad nor the touchpad or the mouse buttons work, and the device manager shows the Synaptics device having a hardware issue. The problem persists when rebooting the system and even when using a different operation system (e.g. Ubuntu via a Live USB). I tried upgrading the Synaptics drivers (v19.0.19.1), which does not solve the problem though. I also tried different driver versions (e.g. the ones offered on the Lenovo site), without success. I encountered this problem both on Windows 10 Home & Windows 10 Enterprise Edition, as well as various Linux flavors (Ubuntu, Fedora). The only workaround that I found is to shut down the laptop, remove the battery and reboot it afterwards, which seems to reset the faulty state the touchpad is in. I strongly suspect that this is a problem with the firmware of either the mainboard or the Synpatics device itself, which puts it into an invalid state when going into hibernation. For now, I disabled hibernation mode, which avoids the problem but is not ideal of course. Did someone else run into this problem? Any ideas how to permanently fix this? I'm very happy with the T460p otherwise but this problem just drives me crazy as it's impossible to use a laptop without touchpad/trackpad when traveling.

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Hi

I hope someone out there is able to help me.

I upgraded to Windows 10 two days ago, and I really like the new OS.

However I have problem with my touchpad and therefore mouse clicking.

Two things:

When I click on a folder or a file it does two clicks, although I only press once. So if i just wanna mark a folder it actually opens it instead. This is pretty anoying you might imagine.

Second - the touchpad seems out of sync now. It's like it moves by itself when i press something. Is is possible to calibrate it or something like that?

I have gone to mouse settings but there aren't a way in here on how to delete this double click setting.

Hope somebody is able to come to my rescue

Regards Mark

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Hi to all I bought this laptop a week ago and I installed windows 8 pro edition I have a problem: when I press a button in the keyboard I can't move the touchpad (so I can't use,for example,games because I can't move the the view of the character) What can I do? There aren't problems when I push CTRL or ALT or buttons that don't write something.Thanks

Answer:Lenovo ideapad s405 touchpad mouse problem

hi Razorbacktrack,
 
Your issue might be similar to this thread.
 
 
If your PC came with a Synaptics Touchpad, can you try to:
 
1. Go to the Control Panel (large icon view) then > click Mouse > Device Settings tab > Settings
2. Under the Synaptics Settings, go to Pointing > Sensitivity > Palmcheck and set the palm sensitivity to minimum and test the game. 
 Spoiler (Highlight to read)
If you have an ELAN touchpad, try to:
 
3. Adjust the PalmTracking option under Additional Tab on the ELAN Smart Pad settings to the minimum (see spoiler)
4.If same problem, press WindowsKey+R then type appwiz.cpl. From the program list, uninstall lenovo pointing device, reboot.the PC and test (you can re-install this later by nagvigating to D:\Drivers\Touchpad).
 Spoiler (Highlight to read)
 
Let me know your findings.
 
Cheers 

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I just bought my A660 07P last Saturday 15/9/10 and I noticed that I was having problems with the mouse pointer using the touchpad.

From time to time, the cursor/mouse pointer is locked and something like an up-and- down button would appear.
I presumed that it is because it is on a waiting mode but this happens like every 5 minutes.
When it is locked it will also change the zoom percentage when the touchpad is tapped. It is very incovenient when I'm in the middle of something and I cannot move the pointer around. In addition, start-up is really slow.

Btw, I haven't installed any programs or applications yet. I'm still testing up to Friday or else I'll return it to where I bought it.

Answer:Satellite A660-07P Problem with mouse pointer using the touchpad

Should be Saturday 11/9/10. Sorry I used today's date..

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Hi all. I've seen this issue posted about many times before and can't get a hold of lenovo. When I try to use the "contact us - email" page the link doesn't work!  I have a x250 I purchased in 2015. It has been working great until recently. I usually use the trackpoint and have the touchpad disabled. Recently it just stops working and the only way I can get the mouse to function again is by using an external standard mouse. When I go to mouse settings it doesn't even recognize that I have a touchpad/trackpoint, even after installing updated ULTRANAV drivers. This also extends to the keyboard, some days the keyboard will not work at all. The only thing I can do is restart 100 times and cross my fingers it works one time. I've tried moving the mouse at the login screen, pressing firmly on the touchpad, etc. Nothing works aside from the off chance it cooperates after restarting.So, I have updated drivers numerous times for windows 10 and yet my trackpoint/touchpad still seem to rarely work. I am out of a warranty on this so I'm not sure what to do. My boyfriend is suggesting a factory reset, does anyone think that will work or have any other ideas? Thanks.

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I Have a problem with my new( a week old) Lenovo Yoga 520 (i3).suddenly, everytime i Tap on the Touchpad instead of just clicking its always performing a "Mouse Hold"and doesn't let go until i click the Touchpad left key Please help me fix this issue..Thanks

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hi, i recently bought my Lenovo u310 from amazon and i realized when i first started using it that my touchpad was a little raised on the left side and i could feel it move while making touch gestures from the bottom left side of the touchpad, could it be a loose screw on the left clicker that's causing this? and is there anyway to fix this by opening up the device?thanks  













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Answer:lenovo u310 - mouse / touchpad - hardware problem

I strongly reccommend you to pay a visit to lenovo support. Actually opening a u310 voids warranty. So dont do anything yourself.





Ishaan Ideapad Y560(i3 330m), Hp Elitebook 8460p!(i5-2520M) Hp Pavilion n208tx(i5-4200u)If you think a post helped you, then you can give Kudos to the post by pressing the Star on the left of the post. If you think a post solved your problem, then mark it as a solution so that others having the same problem can refer to it.

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Hi I have an X100e (dual core turion ybased) which appears to have developed a problem with the left most key at the foot of the touchpad. Specifically, it has developed an annoying clicking sound periodically when in use. I believe the click may be something to do with a bar that may be sitting under the key to ensure that the whole key moves parallel to the keyboard when pressed (much like other wide keys such as the space bar, the shift or enter kes). What I would like to know is whether there is a way to reseat the key to resolve the clicking sound or whether rectification of the problem lies in returning the product to a service centre for the palm rest (part code: 60Y5284) to be changed. Roger

Answer:X100e Touchpad / Trackpad button sticking / clicking

Roger- I just discovered a similar clicking/sticking problem for the "m" key on my x200s.  Did you ever find a solution to your problem? Thanks. Greg

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Hello all,

I unboxed this laptop today and the touchpad does not respond very well often requiring a few seconds of "wiggling" before it will work. It is also quite jumpy.

I have tried changing various settings including the sensitivity and the plam prevention, but to no avail.

I have tried this with multiple operating systems, including launching directly from a disc, and the problem persists.

Has anyone else had this experience, or any advice to share regarding this matter?

Thank you all very much for your time.

Answer:Qosmio X870-119 - Trackpad/Touchpad is extremely unresponsive

Hello,

I, too, have just unboxed a Qosmio X870-119 and have the same problem with the touchpad.

I noticed that the "unresponsiveness" happens most often when I leave the touchpad idle and untouched for a few seconds. When I do that, it then takes a couple seconds of wiggling for the cursor to start moving.

I've also toyed with all the options in the provided software, but to no avail. Maybe there's a fault with the driver ?

Thanks in advance for any help with this matter.

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I have two issues and would appreciate any help.  In a nutshell: Bluetooth module is in place, but doesn't appear in Device Manager. What is the part no. for the cable that connects the bluetooth module?Touchpad/trackpad stopped working after disconnecting/reconnecting its ribbon cable (while checking the bluetooth module) - I can see the little gold fingers at the motherboard end are now messed up. What is the part no. for this trackpad ribbon cable?In more detail:1) On my T430S I replaced the bluetooth daughter board because I thought it might be faulty - but I can still not see any bluetooth hardware in device manager, and no driver installation seems to get it to show. Can someone please tell me the part no. of the ribbon cable and small board 'Bluetooth Wireless Radio Switch FPC' (see https://support.lenovo.com/au/en/documents/pd023563).2) After messing around with the bluetooth module (see above), thetrackpad/touchpad and trackpoint no longer work. I can see now that the ribbon cable's small gold fingers are damaged (the cable poking straight up from the trackpad and connecting to the motherboard. This is the more serious problem - but I can't work out what the part number is for this ribbon cable. My keyboard bezel does not have a fingerprint reader.Thank-you again for any help

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Following some extremely helpful posts here, I've succeeded in installing Windows 7 Home Premium 64-bit on my HP Pavilion 15-n228us. I can't figure out how to adjust any settings on the touch pad / track pad, however. It's overly sensitive right now and interferes with typing. I assume I'm missing a driver that will enable me to control it?













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Answer:Touchpad / trackpad drivers for Windows 7 64 Home Premium on...

Look in Control Panel, change View by: Small icons at top right. Now you should see Synaptics icon.Open it to configure Synaptics. If you don't have Synaptics or don't have settings needed, try this Synaptics driver: http://ftp.hp.com/pub/softpaq/sp64501-65000/sp64969.exe

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I've been having an issue with my X270 laptop since I bought it. The laptop is running Windows 10. What happens is randomly (this can take weeks, or days) the trackpad and pointing stick completely stops working. The only solution is to uninstall the drivers and reinstall them using an external mouse. I've tried various versions of the drivers, including the latest, and it still continues to happen. Any solutions to fix this?

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I could really use some help with this. I've searched all over the net and there isn't a real solution to this. Most threads are closed or never answered. I have a Dell Vostro 1510 and everything works fine but when doing things fast or under high cpu load my trackpad locks up for a second and if I try to keep using it it will trail slowly until I stop for a second then go and it works again. Something is temporarily locking it up and it can be very annoying during some things.

It is a Synaptics PS/2 Port TouchPad. Using "device driver update" produced no new hardware that matched better than what I have currently. The funny thing I noticed is the device drivers for my model on Dell doesn't match what I have..

http://goo.gl/9Cc53

None of those 3 under Keyboard/Mouse match what I have. Or do they? I matched the synaptic version and it didn't match anything there. Here is a list of my shipped system specs:

System Summary

Service Tag: 8NWXPJ1 Change Service Tag
System Type: Vostro Notebook 1510
Ship Date: 6/13/2009
Country: United States
Quantity Parts # Part Description

1 F926D Processor, T5670, 1.8, 2MB, 2C Core Merom, M0
1 C158J KIT..., DOCUMENTATION..., SERI/WSI, ENGLAND/ENGLISH..., DAO/BCC
1 UY685 Cord, Power, 125V, 2.5A, 1M, C5 Dual, United States
0 01323 INFORMATION..., NO ITEM
1 F723F GUIDE..., 1510/11, VOSN, ENGLAND/ENGLISH...
1 J483C Keyboard, 84, EN-US, Single Pointing, TS S/M
1 G565C Assembly, Compact Disk Read Write/Digital Vide... Read more

Answer:Vostro 1510 Touchpad/Trackpad Freezes Randomly

Ran the Dell diagnostics and using the symptom tree I ran the 2 tests that fit this issue (I guess it's a real common problem for it to be standard in the system tree) and it didn't detect any errors/issues. All passed. By the way, to clarify what I meant by High CPU Load I was speaking of the cylinder light on the keyboard dash. I think that's actually for the HDD not CPU. So again it seems to happen when the hdd is already under load.
 

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Just got the Yoga Pro 2 this week. I'm noticing a small movement in my clickpad (or whatever its calls) when I lightly tap on it. It feels like there is a 2 to 3 millimeter pocket of space under it before it provides resistance for the actual click motion. If you take your finger and just lightly tap your finger on the touchpad do you hear and feel a slight vibration, like it might be loose? I know it has to move downwards motion to activate the mouse click buttons, but I feel like there is movement in the pad before I get resitance for the click motion. I'm wondering if this is the design or I just got a slightly off designed one. Does it feel solid on your Yoga Pro 2? 

Answer:Yoga 2 Pro Clickpad Touchpad Trackpad movement and vibrations

I had the same problem with mine.  Every time I'd just lightly tap the pad in order to "click", I'd actually hear a click.  Very annoying.  Some odd movement under the pad that just didn't seem right. I ended up exchanging it at Best Buy (where I bought it).  The best buy guy tried to claim it was normal, but didn't mind at all when I insisted that I wanted to exchange.  The replacement has no issues.

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I have a T500, two months now. When I got the unit there was the squeak in the base when I would pick it up or put pressure on the palmrest, mostly on the right side. The squeak is very loud and obvious.  Shortly into use, I noticed when I would type on the keypad, if I rested my palms on the palmrest, the mouse touchpad would become unusable and jump all over the screen when I tried to use it, if I remove my hands from the palmrest, the cursor (touchpad) works fine again. When I completed the customer survey, I wrote in one of the sections, (after having to go through customer service and completely reload the software due to wireless internet drop issues), that I was happy with the laptop, but that I was having an issue with the touchpad cursor freezing and jumping with pressure from palmrest, hopefully my observation (at the time, it was an observation, but since has become a major inconvenience and unacceptable issue) didn't fall on deaf ears. 

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Urgent .. Urgent .. Urgent .. please help.

Hi
I have a Vista SP1 on my VAIO VGN-FW390
I have encountered a problem recently which stopped my works.

I had VMware workstation 8 on my Vista, It had a small problem with one of my machines and therefor I uninstalled 8 version and I tried to reinstall 7 version again.
but it gave me an error "a previous version is installed on this machine" .
I tried solutions of vmware forums but they were not work.
I tried to resolve the error by deleting every vmware related file on my vista. but nothing changed.
after those I guessed the problem may be from the registry keys of vmware and therefor I searched in the registry editor and deleted every vmware related keys!!!

and unfortunately now, neither my keyboard works nor mouse touch pad.
unfortunately my restore points become deleted automatically(I dont know why) and I don't have any restore point to go back.
and the Recent good configuration in boot menu of Vista doesn't changed anything.
their driver are update

I uninstalled the hardwares and installed them again and again nothing changed.

the error in the device manager:
Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)
Click 'Check for solutions' to send data about this device to Microsoft and to see if there is a solution available.

I have to work on my project from Monday.
Urgent!! please help me.

Is there any software to re... Read more

Answer:Urgent; Keyboard and mouse touchpad disabled for registry problem

Hello, see if you can do this : Repair Install For Vista

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I am also having same experience with my HP Spectre Laptop puchased few weeks agao. Please post the solution on teh forum so that all can benefit. Thansk

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Product: HP Spectre x360Product #: L0Q59UA#ABL Hi, I'm having a problem with the touchpad's sensitivity and responsiveness. My father bought me this laptop a week or two ago and it's been great. By far the best laptop I've had thus far, but now it is having a major issue with the touchpad. I've scoured and googled this problem and these forums and found similar things but all the solutions offered were ineffective and I'm also having some problems I didn't see reported about. The touchpad was fine at first, and whenever I restart the laptop, it's fine and works as intended. However, a few minutes into use, if that, it starts to act up. By this, I mean the following: The cursor does not go where I intend itIt's laggyLeft click results in that omni-directional scrolling icon and trying to move the mouse means scrolling/moving the page.Right click moves off to the side and is generally weird and cannot click accurately.I can no longer soft tap to click/select something.The mouse moves on its own. As I was typing this, it tried to select/move/edit stuff. It's very erratic and makes typing or clicking or selecting very difficult.The page scrolls down on its own.I'm starting to think my laptop is haunted.There's more I can't think of right now, so I might edit the original post/comment with more info or make a subsequent post in this thread. I've tried to clean the touchpad with a lightly wetted towel (to get rid of any oil finger stains or whatever), and follow... Read more

Answer:HP Spectre x360 Touchpad/Trackpad issue (Erratic + Unrespons...

Hello adamartsy,Thank you for posting on the HP Support Forums. I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicaly post ( serial numbers and case details).If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.If you have already resolved your matters, please disregard this message. Thank you Duane_D

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I am running the latest build of Windows 10 (build 10240).

Now that release date is coming driver updates are arriving for my laptop (Acer ES1-111M). One of which is for the Synaptics touchpad. When I apply this driver and restart my laptop the trackpad no longer works and the new driver has an error in Device Manager and cannot start.

This device cannot start (error code 10)

The specified request is not a valid operation for the target device.

If I try to update the driver it says the latest version is installed. I have to rollback the driver to the previous one supplied by Microsoft and the trackpad works again, However the entire process repeats when the Synaptics trackpad update is automatically installed again by Windows Update.

Does anyone know how to solve this?

Thanks.

Answer:Latest updated Synaptics touchpad driver kills my trackpad - help!

Hi,
same issue with me. At each reboot, I have conflict with an IBM driver for my synaptics touchpad.
Any solution ?

best

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Ever since I upgraded from Windows 8.1 to 10 when using my mouse or my touchpad to move the pointer, it pauses making the mouse skip and difficult to use.  I have applied all of the updated firmware and software available on the Lenovo site for my Yoga 3 Pro 1370, but the problem persists.  Same thing occurs on my wife's Yoga 3 Pro 1370 and it came from Lenovo with Windows 10 installed.  The problem does not occur on my Dell Laptop and Dell Workstation which I updated to Win 10, but they are not touchscreen enable, so that may be the difference.  Anyway I strongly suspect a Lenovo driver or Lenovo application is the problem; are there any known fixes?  

Answer:Lenovo Yoga 3 Pro 1370 - Problem with mouse pausing or skipping when using touchpad

I wrote a long, incorrect response, but see that you commented on where this was resolved in another post HERE. Sorry about that. The solution at the link worked for me.  

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everything on my thinkpad w510-4318-cto   works except trackpad and touch pad buttons and i tryed drivers  and even reinstalled windows 7 pro 64x and doent even work in setup..   is their i can check or do or  do i need to order something 













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Answer:ThinkPad W510 4318-cto trackpad or touchpad buttons dont work

have you tried FN+F8?

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Dear all,
Since yesterday, the built-in TouchPad mouse does not react anymore. In properties it says "the device is working properly", but it doesn't...
I am now using an external mouse.
How can I restore the TouchPad mouse? When I open the control panel, I get the possibility to uninstall the Synaptics driver. Should I?
Thanks for your help!

Heleen

Answer:TouchPad mouse does not react - Synaptics PS/2 Port TouchPad

Hi

What notebook model do you have??
Please post this info always!!!

Regarding your issue;
Firstly you should try to remove the old touchpad driver and after you have downloaded the newest version of touchpad driver from the Toshiba European driver page try to reinstall it!

Should works?

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Hi guys, I am trying to maintain my doughter's school aptop but encountered something exceding my limited expertise. Since about 10 days the touchpad, buttons and the red thingie stopped working. I have read all the forum issues, uninstalled the drivers and re-installed new ones (first through the lenovo sulotion centre, then the synaptics generic version). About 6 times now. That didn't work. It says "component not present, not working correctly or divers not fully installed, error 24" (translation from Dutch, probably used some incorrect terms).Running windows 10 on this t420. All worked fine untill this happened. I saw that some new mouse drivers have been installed around the day of malfunction but can't find how or where to remove those (still getting used to this windows 10).Any suggestions? 

Answer:Lenovo Thinkpad T420 trackpad and touchpad right/left click stopped working

So far, there's just 2 of us with trackpoint / touchpad problems as a result of installing Windows 10.  My post:  https://forums.lenovo.com/t5/ThinkPad-T400-T500-and-newer-T/T420-Win-10-Pro-Ultra-Nav-19-00-12-61-Tr... I've combed through this forum and have no one else reporting these same issues; most are reporting that left and right click buttons are working, but the middle button did not work.  In my case, it was the opposite; the middle button scrolled (albeit very choppy), and the left / right buttons were dead.for my Trackpoint.  It's not a hardware issue, as all buttons function as normal in Win 7, but upon installation of Win 10, the buttons do not work.  I went so far as to do a clean install of Win 10 to ensure there were no conflicts between Win 10 and any leftover Win 7 system files, only to end up with the same old left and right button problems. So until the Ultra Nav drivers to enable full functionality of trackpoint / touchpad device, the only solution is to use a physical mouse or revert back to your prior operating system.    

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So I have had a very... VERY... irritating problem with my Thinkpad. For the first 6 or so months I had the laptop it worked fine. Then, the left click on the touchpad was functioning like the right click (bringing up a menu).  I immediately disabled the touchpad and then used the trackpad right and left clicks which worked perfectly. After another 4 or 5 months, those buttons stopped working altogether. I could still use the touchpad to move the arrow, but I couldn't click on anything. I bought an external USB mouse and that worked fine for another 2 months. Then for a few weeks, it would work on and off. I'd have to wiggle it around in the USB ports to get the laptop to recognize it. (it had nothing to do with the ports... there were 3 of them and they all worked fine). Then it stopped working completely, AND, my laptop refuses to acknowledge ANY USB I plug in.  I have run out of options now. I can't even install anything, download any files from lenovo website. I can't do anything. Does anyone know if it is still salvageable? Has anyone had the same problem? The lenovo digitizer for tablets.... would that work for this thinkpad? (sorry... not as tech savvy as the rest of you) Thanks a bunch,Amanda

Answer:Lenovo Thinkpad T420 trackpad and touchpad right/left click stopped working

Go into the BIOS (press F1 during the initial bootup) menu then go into CONFIG -> Keyboard/Mouse -> Disable both the TrackPoint and Touch Pad -> press F10 to save and exit.

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Hi all, this isn't a question but an answer to an issue* Short Story: My touchpad wouldn't move around the screen smoothly, it was jumpy. Cause was an unofficial charger I bought off Ebay. Official charger worked fine. Long Story: Bought this laptop recently and mousepad seemed to work fine (Apart from clicking (not clicking one of the 2 buttons but tapping anywhere on the mousepad) didn't always work). I began process of uninstalling all the 'crap' that comes preinstalled and also the huge 'Driver' programs that come preinstalled when all you want is the driver. After I'd finished, I noticed that the mouse started to jump around the screen instead of smoothly gliding across it.  This is for my boss and there was no way he (or even I, who has a lot of patience) would put up with it. Found a post actually on this HP site (Same problem but for a different laptop) and the charger was mentioned. I'd been running the whole time with the Ebay charger (bought an extra charger to keep plugged in at the desk and the other one is for travel) and as soon as I unplugged it, the mousepad was perfect. I unboxed the official charger and tried that and mousepad was still perfect. Plugged in the Ebay one and back to jumpy.  Hope that helps someone *As I said, I found the solution on another thread and wanted to simply reply to that one but couldn't see how I could add my own reply, maybe the thread was now locked (or more likely I'm too stupid!).

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On my WXP Laptop, which I use from time to time, the TrackPad and wireless Mouse have both stopped working. Fortunately I have a very basic wired mini Mouse which still works so I am not locked out and can still use the X.
 
Every time I start up I get a message about a new device being detected, which I take to be the Mouse (and Trackpad?) as there is no other device. I am asked if I want to install but then when I try I get a pop-up report to the effect that the file I am going to install is older than the one already on the PC and do I want to proceed?  I select 'No'.
 
I presume I have a problem with my my Mouse and Trackpad settings and / or with the drivers?
 
Acer Aspire 5000 WXP3
 
clayto
 
 

Answer:TrackPad and Mouse problems

Not exactly a problem. Some computers, particularly laptops, get all excited when you plug an external device in and ask about installing drivers and others don't bat an eyelid after the first time !  It's a minor nuisance but that's about all. As for the message about one driver being older than the one in use this is due to a newer one being installed at some point, perhaps along with a Windows update, and the older one not being deleted.  I think you will just have to live with it - as you say you don't use this laptop very often.
 
With regards to the wireless mouse - have you tried a new battery ?  That's the number one cause of them stopping to work. Of course, number two is that the mouse has just died !  They do.
 
Chris Cosgrove

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My trackpad will work for a short while after turning on my laptop. This has been going on for a while now. My only saving grace was my mouse which has now stopped working as well. My cursor doesn't even appear on screen after a few moments the trackpad stops working. I doubt that the issue has to do with the mouse itself. I have even tried using another mouse to see if that worked but it of course didn't. Please help I need my computer for school work. Thank you.
 

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Hi, I know this will be a dumb question, but I got a new PC laptop at work (R400) and have always used Macs before. When using the trackpad, if I hesitate on a link, it will click or select it without me touching the mouse button! How can I change this setting or is it something else that I am doing wrong? I've tried looking through the control panel and changing mouse settings etc. but nothing has worked... please help, it is driving me crazy!  : ) TIA

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my left key sticks on my track pad and i was wondering if it removes like a key on a keyboard or if there was another recomendation on how to clean it Thanks













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Answer:Sticky Mouse on trackpad

you can try to remove it and clean it, but you got to do it carefully to ensure that you don't snap a mechanism whilst doing it.

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Good evening, Every now and then, after using the laptop for a while, or getting it from sleep mode, the touchpad simply quits working as it should. Clicking by simply tapping the pad stops working, and clicking by really pushing in the trackpad itself will only activate either right or left click. Sometimes it even quits working at all. After rebooting the device the issues will be over, which makes me think it is some sort of a software issue. Also every now and then, while working in my student room, my laptop loses its internet connection. While there are many Wi-Fi signals in my student room-complex, it can't detect any of them. Then, after waiting for some time and rebooting the device once or twice, the connection will get restored, and all the other signals are back as well. Both issues aren't very huge, yet very annoying when working on a paper or so. Especially since I bought the laptop a little longer then two months ago, assuming due to it's price and the ThinkPad?s reputation (being able to stop a bullet and yet still work) this is a huge disappointment Anyone who has a solution for me for either one of these problems?Thanks!  

Answer:Lenovo W540 randomly loses Wifi connections and its trackpad/touchpad often doesn't work

I have also noticed some wifi problems on the W540. I have the Intel AC7260, and occassionally, it stops working - reporting a driver problem. When this happens, it is not working at all and cannot scan for available wifi networks - exactly like you report. However, if I do a quick uninstall and scan for hardware changes within device manager, normal operation is restored, without having to reboot repeatedly. After a while, it will stop working again - this is not too frequent, however. I assume it is a dirver problem.

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When scrolling with the index finger on my right hand I will regularly hover over and lightly touch the left button with my left index finger in anticipation of the link/button/text box etc that I am about to click on. I have always done this an never encoutered any issues on the numerous laptops I have owned and used in the past). When I do this on my newly axquired Lenovo Yoga 900 it causes the mouse pointer to lag momentarily. I have updated drivers (v19.0.17.57), I have turned off ALL Multi-Finger options (2-finger, 3-finger and 4-finger) and reduced Palm Tracking to the minimum. Is this behavior isolated to me, or are other experiencing the same behavior? Any help would be greatly appreciated. 

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Hi all, I ran some windows 8.1 updates last night and following the restart the mouse trackpad does not work. only works with an external mouse. if i go to pc & devices > mouse and trackpad then the options related to the trackpad have disappeared (ie; it used to give an option to turn the trackpad on and off but now nothing) Any ideas? Thanks

Answer:ES1-311 laptop mouse trackpad not functioning

Hi matt,
 
Can you take a look at this solution and let me know if it helps? The idea is to restore to a point before you started experiencing issues.
 
http://acer.custhelp.com/app/answers/detail/a_id/26945
 
Thanks,Cory

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I noticed today that the scissors spring under the left trackpad button on my company T61 has gone missing. As I do a lot of work with the mouse, this is a fairly major issue as, though the button itself does work, it frequently makes loud, grinding clicks or sticks down. Is there somewhere I can buy a new spring? I am quite competent with tools and computers, so installation is not an issue, and the machine is out of warranty anyway--I just need the part. EDIT: I have located the entire palmrest, including a new trackpad and buttons. Is this the most discrete Lenovo parts come, or am I missing something?Message Edited by agmlego on 06-26-2009 06:24 AM

Answer:T61 Trackpad Mouse Button Spring

you can't get the replacement spring from Lenovo, no laptop company offers these sort of items. 

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Hello all I'm having a problem with the mouse on the laptop I'm writing this from. It is a Dell Latitude D620 and the motherboard and keyboard have both been replaced twice. However, the mouse will not move when using the pointer or the trackpad. When a USB mouse is connected, everything works fine. While comparing with another D620, I noticed that the mouse options in the control panel are missing several tabs that the other laptop has.

Any help is greatly appreciated!

Answer:Mouse Button And Trackpad Not Recognized

Hello, nickel-less. You're not the only one ;)Try installing this:http://support.dell.com/support/downloads/...p;fileid=149404Billy3

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When using my Hi Grade Laptop via the mouse trackpad the cursor keeps freezing up, can't use any keyboard shortcut to shut it down, have to unplug mains/battery and re-start...... Most I've had is 1/2 an hour without freezing.Just enough time to write this to you guys for help before it happens again.... any ideas?Regards..... Neil.

Answer:Trackpad (Mouse) cursor freezes

Might be something here to help.click here

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I have a dell inspiron with windows 7 home. All input device will not work. It is NOT a hardware issue because all input devices work fine in bios and when booted off other media.
 
will detect usb mouse, install drivers and optical light is on, but cursor will not move.
 
WTH?!?!?
 
Thanks!!

Answer:None working keyboard, trackpad, and usb mouse

1) What happens if you uninstall the USB mouse and only have the touchpad online?
2) Also, are you using an external monitor plugged into the S/VGA port?  Reason for asking:  in the old days, if during a monitor swap, a certain monitor pin was accidentally bent and not making contact, the keyboard and mouse would not respond.  Wait, you said you can use mouse, keyboard, touchpad in BIOS?  Then, #2 doesn't apply to you.

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Hello.I'm at a loss as to what to do.My HP which I brought in London 7 months ago was working perfectly until a few days ago. Suddenly my trackpad mouse is possessed by a demon with the capability of making the laptop owner psychotic.Every uninstall/ reinstall of the synaptics driver has resulted in the trackpad still pointing the cursor anywhere but where my finger is pointing to. Swiping Left might translate as delete my entire document, save document and surf porn sites, left click may do other things which encourage me to want to jump out of my third floor window.I decided enough was enough and performed a full recovery.Problem is not solved which must mean my trackpad hardware is complete broken.Now, given I've moved to Florence, Italy, where Italian translation of "where is the nearest HP support center" seems to translate as "Eat more pasta", what do I do?How do I get my laptop to a HP service center where I won't be without my only form of entertainment and communication for more than 10 minutes?ThanksFox

Answer:Trackpad Mouse Haunted or Psychosis

Hi @foxemerson, Welcome to the HP Forum!  I am pleased that you have become a HP Forum member! It is such a wonderful site to find answers and tips. Here is a link to the First Time Here? Learn How to Post and More for you to have the most rewarding experience and answer any concerns about posting.  I grasp that you purchased your notebook about 7 months ago and all was working perfectly, until a few days ago when you TouchPad's response became very erratic, rendering it unusable. You decided to try uninstalling and reinstalling the driver, but there was not change. You decided to do a recovery back to factory to overcome this issue, but that also did not help. As the issue remained after the recovery you believe it is a hardware issue and would like to have it repaired. Since the purchase, you have moved to Florence Italy and are unable to locate any HP Service Centers.Before taking it to a service center, you will most likely need to contact HP Support.  Here is a link to HP Support Telephone Numbers. You will find a phone number and other support links for Italy on page 15.  Here is a link to HP Notebook PCs - Using the TouchPad or ClickPad (Windows 10) that may help overcome this difficulty. Please let me know the outcome. Thanks If this helps you to reach a solution, please click the "Accept as Solution" button down below in this message. If you wish to say "thanks" for my effort to help, click th... Read more

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I've got an "Advent" laptop optical USB mouse, and expected it to automatically disable the trackpad of my Clevo machine, but both are active.Where should I disable the trackpad, and will it be re-enabled at next boot if the USB Mouse isn't there?

Answer:USB Mouse with laptop-disable trackpad?

Why would you want it to, it makes no diference to how the mouse works or mine doesn't it just plugs in and works...

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