Computer Support Forum

XPS 13 (9350) stuck on Dell logo

Question: XPS 13 (9350) stuck on Dell logo

Hi all,
A pretty nasty situation, given that this is supposedly a "premium" laptop.
I have here a one day old XPS 13 (9350) MS signature edition from Amazon, bought new. Core i5, 8 GB RAM, 256 GB storage, current BIOS (1.4.4) and drivers (updated right away), windows 10. Everything looked fine until I disabled power-saving features of the graphics (panel self-refresh and power saving mode for games) and then tried to reboot while on battery: it gets stuck right on the Dell logo. Sometimes the rotating Windows thingy appears, but then freezes immediately.
Holding the power button and then cold-starting works. Rebooting does not. Loading BIOS defaults helped reboot once, after which I decided to re-enable the power-saving stuff (thinking that it is what caused it). The reboot after that did not take place either -- got stuck again. I don't know if there's any relationship between these power saving features and what's happening (could be a coincidence).
The problem does not seem to occur while on AC power.
Any thoughts? As I said before, this is an Amazon purchase, so I can return/exchange it within 30 days. Thanks.

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Preferred Solution: XPS 13 (9350) stuck on Dell logo

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)

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Hi,
I had to reset my laptop but there was some error message during the reset and since then my laptop just stuck in the Dell logo screen, reboot and Dell logo again. 
Does anyone has any idea about it?
Thank you,

Answer:Dell Inspiron 11 3000 stuck in Dell logo loop after system reset failed

I'm assuming the system is on windows 10....
I'd suggest you try to get system to boot into the Recovery Repairs screen. At the Dell logo screen, turn off your computer using the hard reset /power button. Keep turning the computer on and off until you see your PC booting into the Recovery Repairs Option screen, see image below. It should only take a few reboots.

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Hi
my Dell Inspiron 14z is stuck on the Dell Logo at boot up.
it was working well yesterday, but just become freeze at boot up
I can't press F2 F8 or F12 because it freezes at this point.
Releasing the residual charge did nothing (I drained the battery, have no courage to remove battery as the procedure is kind of complicated) - same problem
Restarting and tapping F12 highlights 'Boot options' but at this point it freezes.
Restarting with Fn pressed had no effect - same problem.

Any advice greatly appreciated!
Cheers,
Eric

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I Just brought Dell Laptop last week( January 20, 2017), at first it I was stuck on Dell Logo i tried many solution to solve it just like removing the battery , unpluging the AC adaptor , hold the power button for 30 seconds , after that I plugged the battery in and the AC adapter, but still it's not working. And now, My Laptop will not turn on, when i press the power button the led light flash but the screen has no display, its only black :( How can i repair this ? What the problem with it ? Thanks.

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I am sure there is other way of doing it? it may be a minor problem but it takes to think big either it may caused by some chip to be loose from the motherboard can anyone else did work on it, please give us a results

Answer:dell Latitude stuck on Logo www.dell.com to bios revision

You would need to find someone very good at soldering to permanently fix it. Motherboards are often multi-layer and it is easy to solder things together that you shouldn't. In manufacture they are fitted by flow soldering (bath) techniques. Thanks for the feedback.Always pop back and let us know the outcome - thanks

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Hello ! I need help for my Dell Laptop.
When I want to use the laptop the laptop doesn't boot and stuck at the DELL LOGO. I have done several attempt to fix this
1.Enter BIOS by pressing F2. But the screen only showed me "Preparing to Enter Setup"
2.Enter Boot Menu to run Dell Diagnostics by pressing F12. But the screen onlu showed me "Preparing for one time boot menu"
3.Press FN key to enter Dell ePSA, but the screen obly showed me "Diagnostic boot selected"
Please someone help me, because I need this laptop for my work.
Thanks

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Hello ! I need help for my Dell Laptop. When I want to use the laptop the laptop doesn't boot and stuck at the DELL LOGO. I have done several attempt to fix this 1.Enter BIOS by pressing F2. But the screen only showed me "Preparing to Enter Setup" 2.Enter Boot Menu to run Dell Diagnostics by pressing F12. But the screen onlu showed me "Preparing for one time boot menu" 3.Press FN key to enter Dell ePSA, but the screen obly showed me "Diagnostic boot selected" Please someone help me, because I need this laptop for my work. Thanks

Answer:DELL Latitude 3340 Stuck at DELL LOGO

Hi james.hilham, 

I would like to look into this further, can you Private Message me your Service Tag on the system? Also, it sounds like you might have seen the Diagnostic Boot Screen, but can you try these steps below to see if it gets any further:

1. Disconnect the AC adapter from the system and remove the system battery.2. Hold down the Power button for approximately 10 seconds to drain any residual power and then release the power button3. Hold the power button down once more while inserting the AC adapter into the system. This will initiate the Forced ePSA which may clear the state causing the system to remain at the Dell splash screen.4. Release the power button once you see any text on the display or the Dell splash screen\5. The Dell ePSA (Pre-boot System Assessment) diagnostic page will next appear6. If the ePSA page does not appear then the recovery method was not effective.7. Should ePSA initiate allow it to complete the quick test to determine if any component failures exist.8. Should the system recover from the condition and boot into the operating system, it is very important to update the system BIOS immediately after the system has recovered to prevent a reoccurrence.

You also view a video on the steps here: 
Lastly, when the system freezes at the Dell startup screen, can you let me know if there are any diagnostic LEDs, such as a certain blinking light pattern (there might even be solid lights) for the HDD LED, Power LED, and/or the Wireless L... Read more

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Hi all,
I have just acquired a dell Inspiron 5547 laptop. I believe it originally shipped with Windows 8 but the previous owner has upgraded it to Windows 10. I went into the control panel of Windows 10 and chose the option to remove the previous users data and reset the pc. However mid-way into the reset I received an error saying "there was a problem while resetting your pc" and then gave me a few options I selected "continue, exit and continue to Windows 10" however after this the laptop will not boot. It sits on the dell logo and then goes black then returns to the dell logo. I am unsure of what to do, and when I press F8 I cannot access recovery. Do I need to reinstall Windows 10 from a USB? If I do so how will I activate it as the original Windows 8 product key is not on the back. Thanks

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Hi. I have a dell xps 13. I purchased it in nov 2012 and it is running windows 8. It has been working perfectly until yesterday. When I turn it on the dell logo flashes up then it stops. I can see the f12 option in the bottom right and have managed to run diagnostics. It says there are no errors. It's like the laptop is running but I can't see anything on the screen. So frustrating. I tried to log a call but the dell site can't recofnise my service tag.

Please help. Kaisha

Answer:Dell xps 13 won't boot. Stuck after dell logo flashes up

Hi Kaisha,
It would be upsetting when the system is struck at the Dell logo. Please follow the steps provided below that can resolve the issue:
?Restart the computer and tap on Dell logo .Disable ISRT in the BIOS setup menu by selecting SATA mode and changing it to AHCI. .Save the changes and reboot windows.?Reboot from windows and enter BIOS setup menu again to set SATA mode back to RAID.?Restart Windows again and follow the steps below to Enable Intel Smart Response technology?Launch Intel RST UI from system TrayStep?Click Accelerate icon on top of page then click "Disassociate”?Click on “Select Device” under “Accelerated device” as none.?Select HDD and Acceleration mode to "Enhanced mode"?HDD will now accelerate again.
Also, Install the Microsoft update from the below mentioned link:http://bit.ly/TM4KqW
On the above link click on “Update for Windows 8 for x64-based Systems (KB2756872)”
Please let me know about the status of the issue.

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Hi,
I just got my Dell XPS 13 back from factory repair/service with all functions tested. I was running Windows 10 before, but the Dell repair service re-installed Windows 8.1 during the repair. So I installed Windows 10 (the free version from Microsoft for users of assistive technology) and everything went smoothly. But once I rebooted, the computer is stuck on the Dell logo and will not load the OS. I pressed F12 and ran the Diagnostics, and no error was found. 
What can I do now ?
Thanks !!

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Question: DELL logo stuck

My  friend got a  Dell inspiron 15 3000 series with windows 8.1  .It ran fine for 2 years. But  now  its not working.
The system show dell logo on starting and does not got past it  . its just stuck.
BIOS setting( UEFI) can be accessed using F2,   boot priority  setting key F12 do not work.
Even DELL dell epsa pre-boot system assessment test  works fine.  
In some cases the problems disappears and the system works . But after restarting , it will get stuck with dell logo.

Answer:DELL logo stuck

General troubleshooting:
Unplug the system and remove or disconnect the battery.  Hold the power button for 30 sec.  Remove and reinstall both memory modules.
Try powering on with AC only - if it will, but won't if the battery is connected, the battery needs to be replaced.
If it still won't power up successfully after resetting the system as above, remove the hard drive. If you can then get into setup (F2 at powerup) successfully, replace the drive.
If you still can't get into the system after doing the above, try one memory module at a time until you find the bad module (replace it) or bad socket (see below).
If one of the memory sockets turns out to be the problem -- or the above yields no results, replace the mainboard.

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Hello.  
I just bought my wife a XPS13 and wanted to update the BIOS.
It seems as though it was finished, but it is stuck on the Dell logo.
I can go into the bios setup by pressing F2, but I don't know what to do form here.
Is there anything I can do there to change so it will boot into Windows 10?
I've tried to safe boot, but it won't boot.
I've tried the Fn + Power and that didn't work either.
I tried F8, but that also gets stuck on the Dell logo with the "F12 to setup" screen.
Any help will be appreciated as my wife could possibly spank me for ruining her laptop... :(

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DELL Laptop Inspiron i5748-5000sLV
Pushed the power button and the round Dell logo comes on but the status bar at the bottom does not fill up !
Pressed every F key and stays the same although the 2 options that they do give you on the bottom right, If I press F2 setup it lights up but nothing happens same thing with F12 Boot Options.
Done the take battery out hold power button in nothing. 

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Hi!, So i recently bought a Dell XPS 15, 2 days ago, and that day it turned on fine, but the next day it is stuck on the Dell logo screen, I have tried pressing the F2,F12 and it doesnt work, I cant get the BIOS to show up.

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My laptop has been stuck on the dell logo screen for months now. I have drained the battery to completely dead, wont work. I tried f2 and f12 but no reaction, doesn't take me to the boot menu or setup menu. How can i fix this. I need this computer for school 

Answer:XPS 12 stuck on dell logo screen, help please!!!!

Hi GAVIN814,
Kindly try to toggle the caps lock key and let me know if it gets toggled?
Perform a hard reset on the laptop and use a known good outlet to do that remove all the external peripherals and press down the power button for 15 seconds and start the system.
Let me know if you get to hear any beep code when you start the system?
Also, please click my DELL-username and write me a private message with the service tag and your Name for case records.
Let us know if you have any other queries.

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This afternoon I turned on my PC, I suddenly saw that the BIOS boot progression bar was starting at half way, it moved less than a cm it gets stuck there. I have tried turning off and spamming F12, F2, F5 etc, I can't get in to the options to boot from an Ubuntu disc I have so at least I can get data off the HDD. I am worried its my mobo or something thats gone. Any ideas would be much appreciated!
Thanks in advanced

Answer:Stuck on Dell Boot logo

Welcome
If you cannot load ubuntu, it is a hardware problem. It can be anything, but the first suspect would be the hard drive.
Use Ubuntu Live CD to Backup Files from Your Dead Windows Computer

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Hi team
I am laptop stuck at Dell logo
I tried everything to pass this.
But I failed to.do so.
Please help me.
 

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Hey my PC dell inspiron 11 3148 is frozen at logo screen.
I tried restarting it
It restarts when I long press power button for 10 sec. But again stuck at dell logo.
It was working till last nyt very without any problem.
But today this happened
But nothing worked for me
Also f2 & f12 keys are not working here.
Thanks in advance

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Hello I have Dell Inspiron N4050, and recently I have a problem about booting.
Just two days ago, my laptop stucked at Dell's logo. I dont know why. I can't do anything including go to BIOS, or else, just stucked there.
Please advice.

Answer:Stuck at logo. Need help with Dell N4050

Unplug the system, remove the battery and hold the power button for 30 sec.  Remove and reinstall both memory modules and try again.  If the system will then POST, you're set.   If not:
Remove the hard drive.  Will the system then POST?   If yes, the drive is bad;  replace it with a new one.
If not, remove the battery and try again.  If the system will POST without but not with the battery, the battery is bad -- replace it.
If none of the foregoing actions produces results, the mainboard is bad.

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My Dell Inspiron 3537, running windows 10 uefi in wd ssd is stuck on the dell logo while booting. The circle of dots doesn't appear under the dell logo and windows doesn't boot.
But when I press any button on the keyboard, the circle appears and windows loads instantaneously.
Somebody please tell me what's going on with it.
So peculiar and infuriatingly frustrating.
PLEASE HELP ME WITH THIS. THANKS IN ADVANCE

Answer:Inspiron 3537 stuck on DELL logo! PLEASE HELP!

I am not sure exactly where the boot in hanging in regard to Windows or just Bios boot.  You could turn on the boot log option is msconfig.exe and then, after having a boot which exhibited the condition, check the log to see if it shows some device not installing.
Others may recommend you run the diagnostics to see if they show anything.  I believe the F12 key during boot allows access.

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Hi everyone, I took delivery of a 9550 (32Gb, 4k) 2 weeks ago. Did all the usual updates - only problem was the flickering screen, which I see is due to be fixed in a later BIOS update.Then 2 days ago, I got the win10 anniversary update. Since then, the 2 times I've turned it on from cold, it's sat at the dell logo & never booted windows. Both times I've been able to fix it by going into the BIOS, not changing anything, but saving & restarting. Then it boots fine. I found some older posts from people with these kinds of problems, but I wasn't sure whether those issues were still present in the latest BIOS (1.2.10), which I've got, or if I had some other issue. It seems odd that it only happened after the anniversary update, but it would be equally strange for the anniversary update to affect a cold boot but not a reboot.Any ideas?

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Hi there,
after a complete clean reinstall of Windows 8.1 on my XPS 12 (boot from USB, delete all partitions, do a clean install of Windows 8.1) the laptop won´t boot.
The Dell logo appears and it freezes. I can´t get into bios with F2 nor change the boot options with F12.
There is a blue bar on the screen and either F2 or F12 is highlighted.
No change to boot Windows or to boot from USB.
Any hints?

Regards
Andy

Answer:XPS 12 stuck on Dell logo after clean install

Hi,
Same problem here.. i did a reset pc and it was back to win 8. So i tried to upgrade to win10 again via  win10 media creation tool. And my xps 12 stuck on dell logo at the first reboot of the upgrade process..
Any help?
Thks

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My dell PC is stuck at the dell logo, I've tried resetting bios and removing the battery from the motherboard and nothing, pls help

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My laptop cant boot at the following:
Windows 10
SupportAssist Os Recovery
Boot Manager
Automatic Repair
And also stuck at the dell log
Does anyone know how to solve this issue? :/ thanks in advance

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HiI have a brand NEW Dell Inspiron 15R laptop which all of a sudden became stuck at the Dell logo when it tries to boot. I have tried numerous time to power on and off, but it doesn't budge past it.
I have run the diagnostics, "No problems have been found with this system so far". It asked me to run the remaining memory tests which I did.  Again, no problems were found.
I followed all the troubleshooting steps here http://support.dell.com/support/topics/global.aspx/support/kcs/document?docid=577306 to troubleshoot a computer that is not completing POST and it has made no difference. The power button light is on, the three buttons on the top right hand side flash in turn then switch off, the CD rom makes the usual start up noise, and 3 of the 4 lights at the bottom left hand flash then the one for the hard drive switches off, with only the power and wifi remaining on. When I switch it off, all lights go out.
Please advise of a solution asap as I am unable to use the new laptop at all. Thanks.

Answer:Brand NEW Inspiron 15R laptop stuck at DELL Logo

For those of us also experiencing the same exact issue with a new Dell, taking the conversation private doesn't serve the community purpose. It makes me question Dell's quality.

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Inspiron  15 3000 Series  Stuck at Dell logoOnce either F2 or F12 works just key Works but noting happesn No boot menu or setup comes.
Removed Battery and Held power buttong for 15 seconds. Then installed battery againProblem is not resolved ?How to fix

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Opened my Inspiron ultrabook today and as it booted up it has been stuck on the black screen with a dell logo. Worked fine the other day and I'm not sure what the problem is. Any help please?

Answer:Inspiron ultrabook stuck at dell logo screen

Hi Minelson,
To assist you further with this issue, I would request you to help me with the system model and the Operating system installed on the computer. In case you have windows 8 installed, you can try the following steps. 1. Restart the laptop and start tapping the F2 key at the Dell logo for enter the BIOS. 2. Navigate to the “Advanced” menu. 3. Change the SATA operation/selection in BIOS from Intel Smart Response to AHCI. 4. Press F10 to save changes and exit. 5. Reboot the system. 6. Go back into the BIOS by tapping the F2 key and change the SATA operation/selection in BIOS from AHCI to Intel Smart Response. 7. Save changes and exit by pressing the F10 key. 8. Reboot the system and it should boot normally into Windows. In case the above steps don’t fix the issue, run the Pre-Boot System Assessment (PSA / ePSA) Diagnostics. Run the test and check if gives any error code. Note down the error code and update me with the same, would let you know the next course of action. Please write back, would be glad to assist you further.  

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I have a Dell Inspiron 5558. Yesterday, after trying to start after sleep mode, laptop stuck at Dell Logo. Not completing POST properly. 
As per references found here, I tried to Hard Restart laptop by removing AC plug, battery and pushing start button for 20-30 second. That didn't work.
Laptop showing BIOS properly with hardware OK, especially HDD as I got references that the HDD may create this problem. Pressing F12 on startup taking me to another option from which I tried to Diagnose the situation but after clicking on diagnosing, the screen goes blank and shows nothing.
There are no recent hardware changes. Can anyone tell me how to resolve this issue? 

Answer:Laptop Stuck at Dell Logo Inspiron 5558

Hi,
As we understand the system doesnt not post and when you try to run the diagnostics on the system it goes to a blank screen.
Kindly private message the service tag and email address.
Thanks
Robin

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My laptop just quit on me. It is running Windows 10, and just turns on and sticks at the logo screen. I can go to f12 or f2 but they are not helpful to me as I do not know what to do from there. I assume I need a system restore but do not know how to get there. It can be completely wiped..I have nothing I need on it. Thank you.
 

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This has been happening for awhile, this happened right after I factory reset it. I took out the battery to the motherboard like someone said and that did not work. Any help?

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I am running Windows 8.1 - the same o/s that came with my Inspiron 15-5547.
I move the computer between work and home. When I put  to sleep, and unplug it from power, then next time I turn on the computer, about 50% of the time it resumes correctly.
However, the other 50% of the time, I turn on the computer and it is displaying the round Dell logo on a black screen (like BIOS startup).  But the computer remains frozen on the screen and Windows does not load.
I need to hold down the power button to shut down, and then I wait a few seconds, and turn the computer back on.
At this point, the computer will usually load Windows correctly.  A few times I still get the frozen Dell screen and then just power off/on again.
Does anyone have any tips to fix this?  I am afraid that one day, Windows just won't load at all and then I'll be stuck.
Thanks,
Mike

Answer:Inspiron 15-5547 sometimes does not restart from sleep and gets stuck on Dell Logo screen

Always turn the computer completely off (shutdown) before moving. Leaving a computer Sleeping and then transporting it can damage the computer. Laptops use battery power when sleeping. They can overheat or worse when transported while in Sleep mode.  
Make sure you sometimes use the laptop on battery power alone--without the adapter. Batteries last longer when they are regularly used on battery and recharged regularly.

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As the title says - the Latitude 7350 I have will not upgrade to Windows 10. After downloading and installing the Windows 10 upgrade, it boots to the Dell Logo and stays stuck there.
I have tried to disable secure boot and enable legacy ROMs, but this has not solved the problem.

Any help would be appreciated.

Answer:Latitude 7350 will not upgrade to Windows 10 - stuck on Dell Logo after reboot

Addendum - the only way I have been able to get out of the situation has been by doing a factory refresh. Windows 8 successfully rolled back only once out of my 5 attempts to install Win10.

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Hi there, Im pretty desperate right now. I was having problems booting from and USB drive on my Vostro 5470 and I tried to disable "secureboot" and enabled "Legacy" on the BIOS setup screen. Right now the notebook wont boot and wont open the BIOS setup either (Preparing to enter setup).

I tried disconnecting the Hard Drive, tried disconnecting the RAM, I tried disconnecting the BIOS battery and pressing the power button for a while...

Nothing will get me past the Dell logo screen.
What can I do to solve this? Please, help!

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Hi!I recently acquired a XPS 13 9350 and after having it working perfectly well, in the BIOS I changed the SSD controller setting from RAID (Intel SRT) to AHCI.
After that, obviously Windows did not load (saying "Inaccessible device") because drivers were not updated, but the computer booted normally.
I turned the computer off, and after some hours I turned it on to continue updating it and it didn't even show the Dell logo.
It only makes a sort of "blink" with the keyboard lights and the screen, both turning on for about a second, and then turning off for about 5 seconds, and this continues forever.
No other signal, no response of any kind.
I cannot tell whether that setting change could have made it not work, but even if that was the case, how can I restore the BIOS to the factory defaults or force it to use again RAID?
The other possibility is that I got a major hardware failure, like a failing motherboard. But again, no clear way of how to diagnose.
Thanks for any comment.

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Hello everyone,
I am having trouble with my XPS 13 that I got few months ago. After pressing the power button, the screen light up like normal, displaying the dell logo then the screen turn black and off. But the power button's light and the backlit keyboard are on. 
I can go to the BIOS and safe mode. I disable the graphic driver in safe mode and was able to run my system and do things. But when I try to enable or update the graphic driver, it will turn off my screen immediately. I ran diagnostics and no error was found. 
I tired disconnecting the battery and hold on to the power button for a few minutes but end with no success. 
All help are appreciated 

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Will be at the HP Laptop tonite-nieces laptop. But what she is describing to me is that for the past 2 days a blue screen appears...it flashes to quickly for her to see all..but says something like there is a Problem with Windows 7 and it will not go any further. So she tells me it stays between the HP logo screen and goes to the Windows 7 logo. Keeps on doing the same. I will be there tonite to do troubleshooting. Any ideas?

Answer:HP laptop stuck- Hp logo and window 7 logo

yes, download a recovery CD and burn it to disk. http://neosmart.net/blog/2009/windo...Put it into the problem laptop and click on repair my computerSome HELP in posting on Computing.net plus free progs and instructions Cheers

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i went from windows 8 to 10 about a year ago ans now i got this problem... https://youtu.be/-P4mBrUUhto and also sometimes it loads up pc detected a problem restarting for u.. and it just keeps doing that... and then gets stuck tp another black screen...i have this pc for more than 2 years.

Answer:Pc stuck in hp logo then stuck in black screen and startup r...

Hi, Shutdown the notebook.  Tap away at the esc key as you start the notebook to enter the Start-up Menu.  Select the Diagnostic Menu option ( f2 ) and run the tests on the Hard Drive and Memory. Post back with the results, including any error codes that may be generated. Can you also post back with the full Model No. and Product No. of your hp 2000 series notebook - see Here for a guide on locating this information. Regards, DP-K

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My computer automatically updated when I turned it on. It's on the HP logo screen. The update stops at 9% and won't budge for the past 2 days.

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Question: Dell XPS 13 9350

I have just bought this Dell XPS 13 9350 within the past few months. One day the touchscreen started to constantly click on the screen, sometimes without stopping. The only way I am able to get this "ghost clicking" to stop is either restarting the laptop (hoping the problem doesn't persist)or, sometimes I get lucky by just pressing the touch screen on random spots and it seems to stop the clicking. Is this a hardware problem or can I somehow fix this problem other than messing with the hardware?

Answer:Dell XPS 13 9350

Hi MOONJONAH,
Thank you for writing to Dell Community Forum.
Please try the steps mentioned in the below link:
http://dell.to/1WGg0qk
Please private message us the service tag of the system along with your email id with the results from the above steps.
(Note: please don't mention the service tag or email id on the public forum as it contains your personal information).

 

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Question: dell xps 9350 ssd

Hello,

I'm about to pull the trigger on a dell xps 13. Can anyone tell me if I order the 8gb model with the i5 6200u FHD screen which comes with a 256gb SSD, can someone tell me what model of SSD this is? Is it a Samsung SM951 (uk model)? I understand it is PCIE based, but does the controller run in AHCI or NVME? I am thinking of putting a 950 pro in there (I understand these drives are nearly identical in terms of performance but I'd like to be able to use the Samsung magician software and turn on rapid mode and overprovisioning. has anyone used the samsung magician software with a 950 pro drive? is there any difference in real world performance between an ahci drive and a nvme drive under normal usage?

thanks.

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Hi,
i have some issues with my Dell XPS 13 (9350) and Dell TB16. I connected a 4K Monitor on the MiniDP Port and another 1080P Monitor on the HDMI Connector. I get constant dropout of my 4K Monitor, like every 1-2h min. the screen goes black and after a few moment the video comes back. Updating everything to latest BIOS, TB Firmware, Video Drivers does not working. I tried to disable TB security in BIOS but this doesnt help either.I tested my TB16 with another device, this time it is my company Lenovo P50. Everything works great with this device, no video dropouts, i tested this several ours.
So what is wrong with the Dell XPS13 and Thunderbolt?

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Hello All!
Has anyone experience with the Aukey USB C Hub: 
https://www.amazon.de/gp/product/B06XGWD2VT/ref=oh_aui_detailpage_o02_s00?ie=UTF8&psc=1
Somehow I won't get video out (neither VGA nor HDMI) with this adapter and my xps 13 (9350).

Many thanks for any and all help. Have a great day!

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Hi All,

Does anyone know what the differences between 9350-4846 AND 9350-5132 are?
Both seem to be an entry level i5 6200U, non-touch scr laptop.
Pricing is somewhat the same, but I want to go for the better bargain out of the two.

Thanks for your help,
Cheers!

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Hi
I recently got a new Dell XPS 13. I like it very much but I have one single issue with it.
It gets hot when plugged in. I installed latest drivers and bios firmware but it's still annoying.
The main problem is that I searched for fan problems over net, I saw people are complaining about fan being too noisy on XPS 13 but I hear absolutely nothing from laptop. and now I'm wondering if it has a fan and it's working.
How do I know that the fan is working?
Thanks in advance.

Answer:Dell XPS 13(9350) fan issue

Hi Mohsen,
We?re listening. We?ll surely try and assist you. To isolate issues with the system, we request you run through the hardware diagnostics. Please click here to find the steps to run the hardware diagnostics.
Please let us know if you see any error message and validation code.

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Hi All,
Please help me. 
the key 5, 6, F8 and F9 of my dell XPS 13-9350 don't work.
My computer is new. I don't think this is the hardware problem because when sometimes i try to press Ctl + Fn + Alt, they works. 
Thank you very much for your help.
Best Regards,

Answer:dell XPS 13-9350: the key 5, 6, F8 and F9 don't work

Try this-- www.dell.com/.../diagnose

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I'm trying to install Windows 7 on Dell XPS 9350. To be able to do that, I needed to install the usb 3.0 drivers (the laptop doesn't have any usb 2.0 ports and the usb 3.0 can't be change to usb 2.0 from the bios) into the Windows 7 installation on my usb stick.

The problem is that Windows can't identify the ssd. So I figured it was the motherboard chipset drivers that I needed to install, so that it could identify the nvme controller itself. The problem is that when I extract the driver, there are no .inf or .cab drivers. There are a lot of files without any extensions and basically the driver seems to be installable only on a functional installed operating system.

Any ideas how I could get a readable driver that I could browse to during the Windows 7 installer?

Thanks!

Answer:Windows 7 on Dell XPS 9350

I don't see anything on the Dell downloads for this model for Win 7. They have Win 10 and Win 8.1 drivers. Even if you get Win 7 installed I doubt that all the devices on the laptop are going to work.

I've seen other try to install Win 7 on a new system that is not designed for Win 7 and of the ones I've seen none have been successful and give up and keep their original OS.

Best option, if you can return the Dell, is to buy one that has Win 7 or that you can backward install Win 7 on it (and all devices work).

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I've recently been looking into buying an eGPU Enclosure such as the AKiTiO Node or the Razer Core. I've updated all the firmware and now I am running Thunderbolt Software Version 16.1.47.275. The Node and Core both specify that the computer needs to both have Thunderbolt 3 (which I have) and be compatible with external graphics. What does this mean? I have Thunderbolt 3, so wouldn't it be theoretically possible to run external graphics provided the firmware was up to date?
So in summary, my main question is this: Will/can the Dell XPS 13 9350 be able to use eGPU enclosures over Thunderbolt 3 now (or in the future if there is firmware updates being planned)?

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I have had a XPS 13 9350 and love it except one thing. When i plug in headphones to the laptop I get really bad static on the audio that only goes away when I mute, this condition does not happen with the built in speakers. I have tried to update drivers and all of that and every time i update to the new realtek drivers or any realtek drivers for that matter my laptop will freeze when booting into windows 10. It freezes as soon as I try to use the notification center or start menu and I have to restart and then role back the audio driver to the stock high definition windows 10 driver to get things to work. For the short time I get teh realtek driver to work the audio on both the headphones and speakers is fine but the computer locks up and I am forced to role back the driver to the High definition windows 10 driver which causes the headphone static to come back.
I have had this problem from the beginning but have forgot about it since I really don't use headphones with it much but I forsee me using them more. I have even considered buynig a AudioQuest Dragonfly Dac in order to bypass the stock headphone jack to keep this from happening. 

Answer:Dell XPS 13 9350 audio problem

Hello. Did the laptop come with Win10 pre-installed at the factory? If so it would have had a working Realtek audio driver in it when you took it out of the box. You can return it to that state by performing a system recovery -- return to the original factory configuration.
If you installed Win10, you might consider returning to the operating system in which the audio worked properly. There are a lot of audio problems with Win10.
harleyguy07I have even considered buynig a AudioQuest Dragonfly Dac in order to bypass the stock headphone jack to keep this from happening. 
You can get a usb audio jack from Amazon for about 5 bucks or so.

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Hi,
I have a new Dell XPS 13 9350 (only a few months old)... I noticed that the Microphone is not working in any applications I try.  I have gone through the Dell diagnostic as well as the Windows 10 diagnostics but nothing seems to fix the issue.
I am running the latest drivers (6.0.1.7737) from the Dell support web site.  
I have tried to remove the Realtek drivers and go with the native Windows 10 HD Audio Drivers.   This did appear to fix the issue, but then I updated the BIOS to 1.3.3 and now it doesn't work again.  Not sure if the BIOS update broke it or it was just a coincidence and it would have failed after a reboot anyway.  I may attempt to role back the bios and see what happens.
I don't believe it is a hardware issue as I have seen the mic working fine with the Windows 10 drivers.
Has anyone else seen this problem or have a solution?
The problem is I don't know if the MIc was working from the beginning.  The day I got the laptop I update the drivers from the website right away.  I work in IT and always like to have the latest drivers. 

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I have a DELL XPS 13 9350 2016. I purchased it about 7 months ago.
I am getting this issue just today. It takes forever for the laptop too boot after I type my password in. Also, it takes forever to start the starting programs. Its so slow that I can't even post about it using the laptop.
Does anyone know what to do about this?
Also, how long does it usually take to get technical help?

Answer:DELL XPS 13 9350 booting issues

Hi PETERYOO12,
Are there any bluescreens / system crashes? Is there any damage on the system?
Restart the system and press f12 key on startup - choose diagnostics. Let it run the diags and if you encounter any errors - make a note of the complete error and report the same to us. These are onboard diagnostics and they might possible pick some error if the hardware is not functional. Also, run an extended / thorough tests on the HDD and memory to check for any possible errors. 
If the system is under warranty, we can help book a service call if the hardware has an issue and needs to be replaced.
Also, please click my DELL-username and write me a private conversation with the service tag and your contact details(Name and Email) for case records.
Let us know if you have any other queries.

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Hello Everyone,

I recently purchased a Manufacturer Refurbished Dell XPS 13 9350 (Skylake), and all has not been well.
The laptop constantly BSODs whenever I wake it from sleep. The thing is that it works without a hitch for
hours on end on a cold boot, but as soon as I wake it from sleep or hibernation, I receive a BSOD on wake 80~90% of the time, sometimes instantly and sometimes after 3-4 minutes of use.

I've already done a fresh install of Windows 10, ran memtest86 5 times with no errors returning and also manually
uninstalled/reinstalled all the latest drivers for my laptop and even ran Driver Sweeper in safe mode but the problem
persists. There were even more errors before, but after doing all my driver updates, WhoCrashed points me to ntkrnlmp.exe as the most frequent cause of BSODs.

I've attached the dump files to the thread, any help would be greatly appreciated.

Thank You!

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Hi,
I've got an XPS 13 9350 with a clean install of Windows 10 on it on Bios 1.2.3.  The touchpad has a couple of issues:
1) Bouncy when scrolling.  In a web browser, when using two fingers to scroll down, upon releasing the screen jumps back up a bit - occasionally jumps to the top of the page again.  This is best described is this post, but with no resolution: 
2) Tap to click sometimes stops working.  When this happens if I wiggle a finger on the pad a bit and try again, it starts working again.
3) Click drag releases by itself.  More often than not, if I click and hold the button on the touchpad to move a file, it releases before the button is released.  Its almost impossible to move emails between folders in outlook due to this behaviour.
Are these common issues?  Could I have faulty hardware?  I've run the Dell update utility, but apparently my system is up to date.Any pointers appreciated!
Thanks,Ben

Answer:Dell XPS 13 9350 Touchpad Issues

Hi, I had scrolling issues specifically in Chrome when the XPS13 9350 came out In November. The Windows 10 TH2 update fixed that however. I would assume you have already updated Windows? 
Yours sounds as though you have faulty hardware and should be an easy diagnosis for Dell support. 

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Hello Everyone,

I recently purchased a Manufacturer Refurbished Dell XPS 13 9350 (Skylake), and all has not been well.
The laptop constantly BSODs whenever I wake it from sleep. The thing is that it works without a hitch for
hours on end on a cold boot, but as soon as I wake it from sleep or hibernation, I receive a BSOD on wake 80~90% of the time, sometimes instantly and sometimes after 3-4 minutes of use.

I've already done a fresh install of Windows 10, ran memtest86 5 times with no errors returning and also manually
uninstalled/reinstalled all the latest drivers for my laptop and even ran Driver Sweeper in safe mode but the problem
persists. There were even more errors before, but after doing all my driver updates, WhoCrashed points me to ntkrnlmp.exe as the most frequent cause of BSODs.

I've attached the dump files to the thread, any help would be greatly appreciated.

Thank You!

Answer:BSODs on Wake for Dell XPS 13 9350

Hello again,

Sorry for the double post, but a new situation has come up. This morning I closed the lid on my laptop without powering it down. My laptop has the "close the lid" action set to "do nothing", so the computer definitely did not sleep/hibernate. When I returned in the afternoon, I was greeted with the Dell splash screen, indicative that the computer's crashed again. I ran Who Crashed once more, and this time the BSOD was caused by a "CRITICAL_STRUCTURE_CORRUPTION" with ntkrnlmp.exe once again.

I've attached another zip folder with the dump files, but I am not sure how to delete the dump files, so the ones from this morning are on there as well.

Thank you!!

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I know the screen is working because I can access the BIOS on startup, and I can see the Dell Logo with the rotating dots when it begins the startup, but when it should be showing the Windows 10 login screen it's just black. I've tried typing my password to see if I get any feedback after logging in but nothing happened. Tried running the diagnostic test, nothing. Not sure if this is fixable or I'll have to get it fixed under warranty. 

Answer:Dell XPS 13 9350 Black Screen

If I'm reading you correctly, you power on the system, you quickly start tapping the F12 key continuously but there wasn't no boot menu to run the diagnostic tool on the system?

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Hello,
After a lackluster week with TB15, I have a problem with my Dell 9350 (early 2016).
I noticed that the battery drained faster than it's supposed to be.
Generated battery report

DESIGN CAPACITY
55,997 mWh

FULL CHARGE CAPACITY
53,291 mWh

I saw on some posts that the design capacity was around 57mWh with 55mWh of full chage capacity.
Battery life estimates
Battery life estimates based on observed drains


AT FULL CHARGE

AT DESIGN CAPACITY
PERIOD
ACTIVE
CONNECTED STANDBY

ACTIVE
CONNECTED STANDBY


2016-06-24
-
-

-
-
2016-06-25
6:57:48
-

7:19:00
-

Above is the estimated battery life, but I have never got up until 7 hours.
Latest BIOS is installed:

BIOS
1.3.3 03/01/2016

Current setting is Power Saver with 0% brightness.
Any other settings that can be recommended are welcome.
Otherwise I might need to ring DELL again.
Thank you

Answer:Dell 9350 Battery Performance

I forgot to mention that the battery drained by 10% even on shut down mode (I have never put the laptop on sleep).

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HeyI'm seriously considering buying the XPS 13 QHD, but i'm a bit interested in what kind of battery life people are getting. If the battery life is much better with the FHD I might consider sacrificing touch and QHD for better battery life. Would be nice if it could last through a 8 hour working day.
Would any of you guys mind posting the windows battery report or any thing similar?
Thanks!

Answer:Dell XPS 13 9350 - Battery life

Hi ,
Thank you for writing to us!
Kindly check on the Dell website as per the system specification.
Battery life would depend on system configuration ( touch / non touch ).
http://www.dell.com/us/business/p/xps-13-9350-laptop/pd?oc=cax13w10ph5142&model_id=xps-13-9350-laptop&l=en&s=bsd
Thanks
Robin

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Hi,
my Dell XPS 9350 does not boot at all. It is a brand new laptop that crashed while Windows 10 Updates were applied so I had to restart it. On restart, all that I got was a black display. Not even the Dell logo shows up so I cannot go into the bios settings or change the boot mode,...
The display seems to work as I run the display test and the colors show up but once the test is done, all that I get is the black screen. 
Dell Support now offered me to send a technical guy to repair the laptop but the problem is that they do not yet have the new XPS 13 in their support list and needed 3 days to update their database. Now it turns out that they do not have some components and will not come until they have everything. Dell is not able to tell me how long this will take (very strange from my point of view). 
Now my problem is that I would urgently need this laptop so that  I would like to avoid the option to simply send it back and order a new one. 
So if there is someone that has a clue if this can be solved by some trick without having to change a hardware I would be glad. 
As mentioned already, I did the system tests that I found in the forums but the only thing that worked was the display test. 
It is the 9350 using an Intel Core i7 and the 512 GB SSD using the PCI slot.
Thanks
Thomas

Answer:Dell XPS 13 9350 Will not boot straight out of the box

Hi Tanzinge,
Thanks for posting.
Are there any beeps when the unit tries to boot?  Beep codes can help indicate what parts may have a problem.
Have you tried using an external monitor?
Please try these things and post back so the experts here can further assist.  Thanksl.
Regards,Robert
 

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Hi,
I have noticed that whenever the (non-touch) screen on my Dell XPS 13 9350 refreshes (e.g. with the mouse pointer moving, webpage scrolling, etc.) I hear a buzzing sound from the bottom left of the display.
Uninstalling the Intel display driver and using the Microsoft Windows generic display driver stops this buzzing from occurring, but that also stops the screen brightness hotkeys from working so it's not really a solution.
Does anyone know how to resolve?
Thanks

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Hi,
Could someone please let me know the part number or screw size/type to replace a missing screw on the external underside of my Dell XPS 13 9350 laptop?
Thanks

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Literally anything I do the max is .78 GHz and I can barely watch a YouTube video because I am barely even using the processor. The laptop is so slow because of it. I have tried basically everything, disabling speed step in bios, adjusting power options, updating bios, updating drivers, etc.. Please help me.

Answer:Dell XPS 13 9350 i7 will not go past .78 GHz on the processor. PLEASE HELP

They seem to stay at the lower speed more than you might think.  While at this speed do you see the CPU utilization maintaining levels?
You state your tried different Power Schemes, have you tried the High Performance for testing?  If the speed does not increase when you select it you might want to try a reboot.

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Hello all, I just purchased a 9350, win 10 Pro , 4GB ram, 128 SSD. I noticed that the Battery Icon would stop charging at 80%. Shows Connected , not charging at the 80% mark. I have read on the Forums about this being an issue on this 9350! SEEMS TO ME THAT THE BATTERY SHOULD ALWAYS CHARGE UP TO 100%!
So I innstalled the latest 9350 Bios and Power management drivers updates from the Dell seb site.
I thought that would correct the issue but it didnt!
Dell XPS 13 9350 battery cstill stops charging at 80%!!!
I performed the Dell ePSA F12 Diagnostic tests and the battery results are as follows.
Charge cycles 13
Battery Health 93%
Voltage 8420 millivolts, current 2717 ma. 
I have also read that after some 9350 owners replaced the battery they were still haveing the issue of the battery not charging to 100%.
Anyone have the same experiences?
Thanks
Rob

Answer:Dell XPS 13 9350 battery charging to only 80%

I'm assuming you installed the latest version of Dell Command | Power Manager (System Utilities) from your Dell Product Support page.....
The battery stop charging at 80% because of the battery settings. Some of the battery settings prevent 100% charge to help extend battery life. Please right click the battery icon, select Dell Command | Power manager, and then Change Settings:

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Was really looking forward to this laptop, but received it late last week and the touchpad appears to be defective on arrival.  Lags and freezes intermittently and two finger scroll barely ever works.  Already called in to tech support and they advised the same given we tried for an hour to resolve.
Seems I received a lemon given that it has a great build and monitor, but researching this issue seems there are many threads and youtube posts with the same exact issues so this seems unfortunately common.  Will be returning it tomorrow (for a full refund) as I can't wait another few weeks for this machine and as I travel a lot I don't intend to use a mouse very often.  Even though I'm more than willing to pay for a decent notebook, it is frustrating it is so difficult to come by.

Answer:Dell 13 9350 XPS touchpad issues

I am having the same issue. The touchpad keeps freezing and is not able to catch small motions. Does anyone no what is the solution other then returning the laptop.

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My laptop Dell XPS 9350: BIOS 1.4.18 updated august 20.
From the very next day the dell system detect is showing a BIOS update is required,
But when I download it shows its the latest download is:  older BIOS version 1.0.0  released in 2015.
I did not install and contact dell support right away to verify, end up listening to that I do not have warranty anymore. so they cant support.
My query is whether I should be downgrading my BIOS?
I am not sure this is the right forum to ask, I apologize.
Anybody having similar issue?

Answer:Dell XPS 9350 Bios upgrade

Dell has had several issues with BIOS updates recently.  For several models, recent BIOS updates caused connection stability issues with USB devices connected via the TB16 dock.  Possibly as a result of that, Dell pulled the updates and replaced them with older ones, but that worked rather oddly on the site. For example, the newer XPS 13 9360 recently got a 2.1.0 BIOS and the next release posted was 1.0.7, and for a while both were posted, and now 2.1.0 is back as the only option.  I would hold off on BIOS updates for a while until you see an update that's actually newer than what you have, which will also hopefully contain a fix for these USB issues.

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My Dell XPS 13 was working fine for about 9 months. Recently, I have to go through a lot of trouble just to get it charging. When I plug in the adapter, the light on the end of the plug turns on, but to get the charge to work, I have to push the cord extremely hard into the laptop. Even when I do this, the laptop usually only stays charging for about 5 seconds. After about 20 tries, I got it to stay charging. The warranty is still (thankfully) active, so worst case, I can just get it replaced. But before that, what can I do to try to fix it? 

Answer:Dell XPS 13 9350 having trouble charging?

Hi,
Thank you for writing to us!
We would request you try a known good charger on this system and also try this adapter on a different system and check if the same issue occurs .
We would also request you private message the service tag to the system and the charger port and also the pin of the adapter .
Thanks
Robin

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It's been a week now since the screen started flickering. Everything is up to date. Specifically 9350_Video_Driver_JVM17_WN32_20.19.15.4531_A07.Exe
Bios XPS_9350_1.4.12
Any solutions?

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Hi,
I have noticed that whenever the (non-touch) screen on my Dell XPS 13 9350 refreshes (e.g. with the mouse pointer moving, webpage scrolling, etc.) I hear a buzzing sound from the bottom left of the display.
Uninstalling the Intel display driver and using the Microsoft Windows generic display driver stops this buzzing from occurring, but that also stops the screen brightness hotkeys from working so it's not really a solution.
Does anyone know how to resolve?
Thanks

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Hi,
Could someone please let me know the part number or screw size/type to replace a missing screw on the external underside of my Dell XPS 13 9350 laptop?
Thanks

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Hello, I am having trouble recently with my dell xps 13 9350. The computer starts up from OFF fine, however if I try to wake up the laptop after closing the lid or pressing the power button quickly (which in both cases causes the laptop to sleep) all i get is a blue screen with a loading wheel. The computer does not wake up and must be restarted by holding the power button for over 4 seconds. 
I have had this computer for two months and this is the first issue I've had with it. Hoping someone can help me resolve this issue. Thanks!

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Hi,
I just bought a Dell XPS 13 9350 QHD. I am trying to disable Adaptive brightness with this patch i downloaded from dell website APP_QHDFW_DBC_W81X64_W10X64_A00_Setup-PWD5K_ZPE
However after I unzip and run the exe file there is no reaction.

Can someone please assist.

Thank you.

Answer:Dell XPS 13 9350 QHD - Adaptive brightness

Hi SOCEIR,
Is that a driver update you are downloading? That will not change any settings for your GPU.
Follow the steps below to turn off adaptive brightness:
1) Go to your power settings by left-clicking the battery symbol at the bottom right of your desktop
2) click power and sleep settings
3) click additional power settings then click "change plan settings" next to the power profile you are using
4) then, click "change advanced power settings"
5) Scroll down to Display (click the plus icon) --> Enable adaptive brightness --> then turn it off using the pull down menus.

Let me know if this works,
Cheers,
AJ

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I purchased a new dell XPS 13 9350 from BestBuy August 8, 2016 and have several sound problems.  First all sound stopped working about a month after purchasing the laptop but using the Dell.com support site I discovered that 3 Intel drivers had been disabled. Once I reinstalled the drivers the audio began working again but another issue has continued. A periodic static noise.  
The laptop periodically emits a static noise anytime you press a key. When the noise starts it happens anytime you press a key regardless of what program is running and thus far there is no apparent trigger that causes it to start emitting the static noise. Twice I've run the diagnostic "Full Test" on the dell.com support site but the test does not find any problems. Considering the price of this laptop I am surprised and even more shocked to see that other people are also having issues with static sounds. 
I purchased an HP laptop last year for half the price of this laptop and have not had a single issues with that computer.    

Answer:Static noise from - Dell XPS 13 9350

Hello. Look in the Recent Issues FAQ and see if the solution in the XPS 9350 & 9550 section helps.

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A week ago this problem started , when the computer is booting and plugged in it stops at the Dell Supportassist
"Alert The power adapter wattage and type cannot be determined. The battery may not charge. The system will adjust the performance to match the power available."
When I  click on Diagnostics and I get "testing completed . One or more errors but doesn't say what the issue is. I've run this about 5 times with same results.  
I am using the proper power cord, I run it without being plugged in a lot.  
Now the battery will not hold a charge and only works if it's plugged in and at 1%
I do not want to open it up while it's under warranty
Thank you, Happy Holidays  

Answer:Dell Xps 9350 system bios 1.4.4

If the system is still under warranty, call Dell for repair.
They'll first replace the AC adapter with a new OEM Dell unit.  If that doesn't solve the problem,
They'll replace the DC power jack:
www.parts-people.com/index.php
And if that doesn't solve the problem, it's the mainboard that needs to be replaced.

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-Description of problem-I recently purchased a Dell XPS 9350 (Windows 10) laptop. Often the touchpad completely ceases to function. This happens randomly 10-60 minutes after using the machine normally. Sometimes disabling the touchpad in Device Manager and re-enabling it will fix the issue temporarily. Sometimes this is not sufficient, but a restart of the machine will fix the issue temporarily. Sometimes this is not sufficient, and 5 or 6 restarts are required to get the touchpad to function again.-Attempted resolutions-* Ensuring that all device drivers are up to date and that the latest updates from Windows Update are installed* Installing the generic Synaptics touchpad drivers instead of the Microsoft Precision ones (as suggest in various other forums describing issues with the XPS touchpad). The synaptics driver functions, but the same issue remains.* Resetting Windows - clean reset choosing to remove all programs but keep personal files.* Running the Windows Hardware Troubleshooter - this detects that there is an issue reinstalls the touchpad drivers. Sometimes this also temporarily fixes the issue (after restarting), but sometimes the troubleshooter says that it cannot fix the problem.-Further details-There are various items that show up in device manager. Under "Human Interface Devices" there is both "HID-Compliant touch pad" and "I2C HID Device".  Under "Mice and other pointing devices" there exist both "HID-compliant... Read more

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When the laptop is charging and being used, its temperature goes up higher than when not charging around 15 Celsius. I have tried monitoring the temperature during charging while playing games, the laptop is overheating and it went up to 94 Celsius then I tried to plug a laptop power adapter out, it went down to around 83 Celsius. It would always be like this. Another problem is the power adapter gets very hot during charging even in sleeping mode or playing games. I can't touch it!. Moreover, my screen is flicker sometimes while I'm playing games and displays that "display driver stop responding and has recovered"
My drivers are up to date. BIOS: 1.3.3
Thank you for any advice or recommendation. 

Answer:Dell XPS 13 QHD+ 9350 Heat Problem

Hi SILAPINBENZ,
Download and reinstall the video drivers from the support site - http://dell.to/1UiTOks
If you still encounter the video driver crashes, then restart the system and press f12 key on startup - choose diagnostics. Let it run the diags and if you encounter any errors - make a note of the complete error and report the same to us. If there are no errors, then restart the system and within windows - run a stress test on the system - http://dell.to/21y9GPi
Restart the system and press f2 to enter BIOS - check the adapter status in BIOS.
Test the system with another adapter if possible. For the screen flickering issue, after updates and tests, if the issue still persists, then connect an external monitor and check for flickering on the LCD and the external monitor - this will help isolate if the source of the issue.
If the system is under warranty, then contact us via Twitter - @dellcarespro - for faster communication.
Keep us updated.

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Hi,
I am busy finding my way with a new Dell XPS 13 (9350). Many of the programmes I have display very well, but sometimes they programmes that load are so small that you need a magnifying glass to navigate your way around the screen.
Microsoft Office, for example, has no issues,
but
When I load my Adobe Photoshop Elements, the display is so small that I can hardly see anything.

How do I go about setting up the display so that it is easily readable? The attached screenshots hopefully illustrate the problem I'm having.
Sometimes - even in my browser - one section of the browser will display legibly, but another section of the screen (possibly linked to a java application) will display incredibly small.


Example of a website that displays inconsistently.

Answer:Dell XPS 13 (9350) Screen Resolution

I have the same problem. Auto cad tool bars are unreadable. Google Earth has same issues and very large text for state names. The drag icon is very small. Maps program will not show roads when zoomed in. i have heard this is a windows 10 issue, but I don'r believe it. I have two desk tops running windows 10 and all works well.

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Kind of an info post & a question.
My new Dell XPS 13 9350 touchscreen started to intermittently fail & within a day or 2 it completely gave up. I also noticed that there was no touchscreen device in Device Manager (under HID section) nor any mystery USB devices there (an Internet search reckoned it could be a power problem). I did notice though that under USB Devices section there was a mystery device that said "Unknown USB Device (Device Descriptor Request Failed).
Called Dell Support who informed me that since it was purchased from a UK retailer I wasn't eligible for Dell support! So I called PC World...
They took me through a step which I'd already tried (uninstall & reinstall mystery USB devcie) but this time it worked - touchscreen appeared in HID section & mystery USB device vanished. Hung up the phone, moved laptop then the touchscreen failed again. This time, on loading Device Manager, it was unusable. Device Manager kept refreshing over & over again, but I did have time to see that again touchscreen had vanished from HID & the mystery USB (with same message) appeared in USB Devices. This time though the USB device would vanish & then the screen refresh.  
A bit more Google searching revealed that a touchscreen is effectively a mini USB device & I wondered if the issue I was having was due to an intermittent connection. It would explain the constant refreshing of Device Manager since it was like something being conne... Read more

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So, my ultimate goal is to connect a Firewire 800 device (medical instrument) via thunderbolt. I got my hands on two Apple thunderbolt adapters, first a TB 3 to TB 2, and then a TB 2 to Firewire 800.

When I connect the TB 3 to TB 2, Windows says "Try improving the USB connection" and it links me to this page. Opening the thunderbolt software shows no connected devices. I have the latest drivers that I am aware of, software package version 16.1.47.275. I have BIOS version 1.4.10. I have disabled the thunderbolt security in BIOS and enabled the boot related thunderbolt options.

What else can I do? Thankful for help!

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Just received the XPS 13 (9350) last week and I've been having some intermittent black screen flickering that normally occurs in short bursts of 4-5 short black outs within a span of two or three seconds. Tech support updated all the drivers and such, but I'm still experiencing the issues. Has anyone had similar issues and possible solutions?
I looked at previous posts and the screen flickering is not where it actually distorts things on screen, it literally just looks like it flashes on and off. Any help is appreciated!

Answer:Dell XPS 13 (9350) Screen Flicker

Hello, 
I have that problem and when it starts happening randomly, whenever I click on the Wireless Icon in windows 10, it suddenly happens again. I turned of wireless adapter in settings and to my surprise, the problem stopped!!

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Hi everyone, I've bought a new monitor for my laptop dell xps 13. Now when I'm hearing sound from my monitor the sound stops working for 2 seconds and then it just goes normal. this happens often. I've already installed the latest drivers for my realtek high defenition. I also uninstalled the drivers and installed them back still nothing. Same thing for my Graphics Card. The sound on my laptop is excellent. Only when I'm connecting it to my monitor then it goes bad ...
 

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So i love this laptop, the ram and CPU are starting to become a issue for me. Rather then buy a new one i was wondering if i ordered a i7 motherboard of the same model would i be able to install it without issue? 

Answer:Upgrade Motherboard on a Dell XPS 13 9350?

Yes, though you may also need a higher capacity power supply - and it's not exactly an inexpensive  upgrade.
www.parts-people.com/index.php

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Dear all,
I have recently purchased a new DELL XPS 13 9350 and a Dell Docking Station D3100, this combinations is for enterprise use and i would like to boot latpop over PXE in order to deploy our OS .
I tried to do this and enable all the Bios functions for this but the docking station doesnt recognized when laptop boot up .
Also i have updated to latest BIOS,any ideas or advises on these issue will be appreciated .

Thanks,

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hello!
I think I did the worst choice ever... I bought this Dell XPS 13 on last February which was replaced on summer, because I had problem with the grafic card probably ( couldn't connect it to an external display). 
This is an i7 proccesor 6560U, 16G ram 512 ssd... and infinity touch display. running win10 pro
the main reason that I bought it was that the battery lasts up to 18 hours like it says to the dell's site.
I am not new to this of cource I know that 18 hours are unreachable but I was hoping at least to 9-11.
on the contrary the battery does not last more than 4-4.30 hours. with normal use... email serfing on the net , youtbe....
I have the latest BIOS of course ... 
I had even left the laptop on the Bios screen open to check how long it will last with no apps running in the background ... same result ... 5 hours at most .. 
the battery was replaced 2 month ago with no improvment ... same with the new battery as well. 
I have turned the touch screen off, bluetooth as well... everything that I could in order to increaase the battery but with no result. 
I also run the battery test according to the dell's technicians advise, with the result saying that the battery is in good condition.
According to dell all theese are normal... but for me is unexeptable. My macbook pro is 5 years old and the battery lasts 4 hours !!!!
this is my expirience from the top model of dell!! 
any advise before I through it away?

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I recently bought this laptop, but yesterday it refused to boot.
The light on the charger is on, however when plugged into the laptop the light on the laptop does not come on.
I already opened the panel and unplugged the battery cable and plugged it back in but to no avail.
Is it now dead? I am still under warranty, but i need my laptop now.

Answer:Dell XPS 13 9350 won't Boot and not charging.

There's a short circuit somewhere in the system - it will need warranty repair.  If it's less than 21 days from shipment from Dell, you can also return the system for replacement.

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I recently purchased the TB16 dock and I am using it in combination with a XPs13 9350.

I updated all drivers, bios, ...
I also tried the "siwtching off wireless" suggestion already

Problem is, the monitor goes blank several times each day.

Any suggestions ? Any fixes ?

Regards
Ingo Hilgefort

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I recently purchased Dell XPS 9350 which came with Windows 10 Home. I have my personal license for Win10 Pro. Can i upgrade my laptop to Pro version? Will it impact my warranty?
Thanks for your help.

Answer:Upgrade Windows 10 Home to Pro on Dell XPS 9350

The purchased Dell warranty only applies to the operating system we shipped. In the future, if hardware were to fail, we would use our diagnostics to verify fail, then replace according to the warranty. But, we willnot assist with any Windows 10 Pro operating system or software issues because we did not ship it with Windows 10 Pro.

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I'm trying to make sure I don't have an incorrect setting.  In the BIOS, under System and "Drives" both the SATA-2 and PCIE M.2 boxes are checked.  What does the SATA-2 setting mean?

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Seen a few people seem to have almost similar problems. Rather than the whole screen flickering though, it is just the lower third of the screen and its flickering aswell as not updating - i.e. totally useless.
Tried updating the drivers, restoring to before the last system update and no change. Seems like it is not a screen hardware thing since it will briefly stop if I tax the system more.
Any fixes or will I be returning it?

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 Hi all,

I have an annoying problem with my Dell XPS 13 with W10 Pro and Iris Graphics 540.

overnight the laptop stopped booting into windows:
1. power on the laptop
2. key in bitlocker pwd [before anyone says, disabling bitlocker does not fix the issue]
3. W10 loads initially (spinning circles)
4. The load screen flickers (just when the movement of circles goes from smooth to choppy) and then remains black. Forever.
5. Hard reset by pressing pwr for 4 seconds

Rinse & Repeat, endless loop.

When I enter into safe mode the windows boots using the basic VGA driver - laptop works perfectly fine. When I disable the iris graphics and do a clean restart - it goes into full windows. The moment I enable graphics driver - black screen straightaway.

If I uninstall graphics drivers completely whilst in safe mode and boot into windows I get about 15-20s before windows realises that basic driver is not good (at least it works) and installs Iris graphics... which cause the instant black screen.

I have tried about 3 sets of drivers (recommended from dell website and directly from intel) - nothing works.

I have since applied all the recommended dell updates for this laptop including flashing the BIOS. This helped for 1 boot when everything started working fine and I was able to jug between iris graphics and VGA while in windows - restarted the laptop and I am back at square 1.
Google search does not help at all.

Anyone able to help with this?

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Recently, my XPS 13 (9350) with Touch screen will just boot to a black lcd screen. I have a dual boot with Windows 10 and Ubuntu. When I turn the system on, I can get past the dell logo to the operating system select screen. However, once I got past that screen, it just becomes a black screen. The only way to get it to work was to use an external monitor. When I used an external monitor, I did notice that the touch screen still worked despite the laptop lcd showing no image.
Since, it was happening on both operating systems, I suspected a hardware problem. I found a post on this forum that suggested running the lcd diagnostic, which showed no errors. Another poster said swivel/jiggle the laptop screen up and down. When I did that, the lcd screen image came back. I think there must be a loose connection somewhere or maybe a wire in the hinge is starting to fray?
Just how bad is this issue? Will it get worse? I have owned this laptop for almost one year already and warranty is probably still good for 2 weeks or so.

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On power-up, the built-in display shows the Dell logo then goes to a black screen.  If I attach an external monitor via a DA200, I can see the Windows 10 login screen and log in. 
The only way to have Windows show in the built-in display is to disable the Intel Iris Graphics 540 entry in Device Manager.  When I do this, I am unable to display to the second monitor/change the brightness of the screen, Windows has no sleep option, and etc...
I've re-installed Windows 10 multiple times and all with the latest drivers from the Dell website.
Can someone from Dell conclusively say whether the black screen is a hardware or software issue?

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Hi,
I've got a Dell XPS 9350 and the last 2-3 months, I had a bump that gently created itself on the keyboard, I guess it is the battery that has a problem. This also affected the screen, as the keyboard was not flat anymore, I've got spots with dead pixels.
My laptop is sadly out of warranty and my only option when I go to the support is to call the support, but as I bought the computer in Switzerland, it is in German, which I don't speak fluently enough to be able to handle such a discussion.
First of all, did other people had similar problems? What did you do? And do you have any other options I could use to fix this?
Thanks a lot!

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Hey,
I've had an 10.2 Mb update waiting since I bought my XPS 13 9350 about 8 months ago. I've tried to install the update dozens of times but it just doesn't work. Is here anyone else who has had the same problem?

Answer:10.2 MB Recommended update that can't be installed - Dell XPS 13 9350

Which update? Updates have KB numbers or titles. Uncheck "Give me other updates..." in Update Settings, Advanced Options.

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