Computer Support Forum

Dell XPS 13 9350 having trouble charging?

Question: Dell XPS 13 9350 having trouble charging?

My Dell XPS 13 was working fine for about 9 months. Recently, I have to go through a lot of trouble just to get it charging. When I plug in the adapter, the light on the end of the plug turns on, but to get the charge to work, I have to push the cord extremely hard into the laptop. Even when I do this, the laptop usually only stays charging for about 5 seconds. After about 20 tries, I got it to stay charging. The warranty is still (thankfully) active, so worst case, I can just get it replaced. But before that, what can I do to try to fix it?

Relevance 100%
Preferred Solution: Dell XPS 13 9350 having trouble charging?

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)

Answer: Dell XPS 13 9350 having trouble charging?

Hi,
Thank you for writing to us!
We would request you try a known good charger on this system and also try this adapter on a different system and check if the same issue occurs .
We would also request you private message the service tag to the system and the charger port and also the pin of the adapter .
Thanks
Robin

1 more replies
Relevance 81.18%

Hello all, I just purchased a 9350, win 10 Pro , 4GB ram, 128 SSD. I noticed that the Battery Icon would stop charging at 80%. Shows Connected , not charging at the 80% mark. I have read on the Forums about this being an issue on this 9350! SEEMS TO ME THAT THE BATTERY SHOULD ALWAYS CHARGE UP TO 100%!
So I innstalled the latest 9350 Bios and Power management drivers updates from the Dell seb site.
I thought that would correct the issue but it didnt!
Dell XPS 13 9350 battery cstill stops charging at 80%!!!
I performed the Dell ePSA F12 Diagnostic tests and the battery results are as follows.
Charge cycles 13
Battery Health 93%
Voltage 8420 millivolts, current 2717 ma. 
I have also read that after some 9350 owners replaced the battery they were still haveing the issue of the battery not charging to 100%.
Anyone have the same experiences?
Thanks
Rob

Answer:Dell XPS 13 9350 battery charging to only 80%

I'm assuming you installed the latest version of Dell Command | Power Manager (System Utilities) from your Dell Product Support page.....
The battery stop charging at 80% because of the battery settings. Some of the battery settings prevent 100% charge to help extend battery life. Please right click the battery icon, select Dell Command | Power manager, and then Change Settings:

6 more replies
Relevance 81.18%

I recently bought this laptop, but yesterday it refused to boot.
The light on the charger is on, however when plugged into the laptop the light on the laptop does not come on.
I already opened the panel and unplugged the battery cable and plugged it back in but to no avail.
Is it now dead? I am still under warranty, but i need my laptop now.

Answer:Dell XPS 13 9350 won't Boot and not charging.

There's a short circuit somewhere in the system - it will need warranty repair.  If it's less than 21 days from shipment from Dell, you can also return the system for replacement.

1 more replies
Relevance 79.95%

I just bought a Dell XPS 13 9350 5 days ago
Battery cant charging.
1. I have update to latest BIOS 1.4.18
2. I make sure using the Dell Baterry comes within the same box when I bought, it's written 45W
What should I do or diagnose ?
It's a new laptop anyway.
It's very unpleasant, to buy a new laptop, with AC adapter that cannot charging

Answer:DELL XPS 13 9350, adapter Plugged In, Not Charging

With a system this new, if it was purchased from Dell, call and arrange a DOA exchange.  If it was purchased from a retailer, most allow 7-14 days - return it for replacement.  There is little sense troubleshooting and repairing a brand new system that's defective.

1 more replies
Relevance 79.95%

Hi,

I would greatly appreciate any assistance I can get regarding some problems Im having with my laptop. Long story short I purchased a TB16 dock, managed to update all the drivers and firmware but still cannot seem to get my laptop to charge via the dock.
Everything else works; three displays, ethernet, mouse/keyboard. Everything except charging. The battery bar says that its charging but my battery slowly drains. BIOS says a 45w adapter is connected so it seems to recognized that its plugged in. I know its not the dock since my Brother's 9550 charges just fine. 
Thank you for any help I can get!

More replies
Relevance 79.95%

Is this common? Have had the laptop for only 7-8 months. It started getting real flakey this past week. Charging and then stopped every so often. Yesterday it just flat out failed. I went into the bios to verify. Battery was excellent but wall adapter said unknown.

Also noticed when plugging in the adapter by itself. The little white light was not coming on. Contacted Dell. Had to do the protocol troubleshooting and they determined it was a faulty adapter over the phone. They are sending a new replacement. I also have a question.

Is it safe to leave the charger plugged in all the time? Or only plug it in when I go to charge the laptop? Btw. Getting back to the adapter. I tried different outlets and surge protectors. Same results. Not working.

But for the heck of it. I tried this morning and the adapter is working again. Crazy. Is it safe to use until Dell sends me the new one? 

More replies
Relevance 70.93%

Great laptop that Ive been using for 1.5 years. Recently I've noticed my battery is showing signs of an error other Dell users are reporting.
Laptop charges fine to 76% then it starts alternating from "plugged in, charging" to "plugged in, not charging". Charging after 76% becomes really slow.
What I've done so far:
1. Updated BIOS
2. Updated Dells Power Management tool
3. BIOS can detect the adapter (45W). Im using the adapter that came with the laptop
4. Battery settings in power management and BIOs are set to Standard
5. Completely drained the battery and tried doing a full charge
6. Uninstalled Microsoft ACPI compliant control in device manager then re-installed
Battery diagnostics show the battery is in EXCELLENT health.
Any ideas?

More replies
Relevance 68.06%

Hi supporter,
I buy a laptop DELL XPS 13 9350 from Microsoft store (NY) last week. But it stop charging at 80%. I have read all related topics on this forum, but my issue isn't solve. I did: - Update Window- update BIOS ver 1.4.4- BIOS > setting > general Battery Information: health excellent, 80% (Idle), AC Adapter = 45W-Power Management > Primary Battery Charge Configuration: Standard- all step here (www.dell.com/.../SLN296542), except (step 5 & 6).- I ran diognasis test in BIOS: everything passed. What could I do next? Thanks

More replies
Relevance 65.19%

Hi. I have a dell XPS 12 laptop and have been having several issues with it in the past few weeks. I first noticed that it was having trouble charging a few weeks ago. Both charging ports seem lose and I had to stick the cord in and use an object to keep it in place in order to charge it cause otherwise it will not. Yesterday I also noticed audio does not come through the speakers but it does come through the headphone jack. Also every time I start my computer up it will shut down after about 45 seconds- 1 minute and then I have to turn it on but there aren't any problems after that. Not sure what the issue is but I'm wondering what I should do.

Answer:Dell XPS 12 trouble charging, no sound, shuts down after starting

I may be able to help.  I will be sending a friend request so that I can get the system information and research any solutions or possible service options. 

TB

1 more replies
Relevance 62.73%

Had my XPS since January 2016 and all of a sudden my power adapter has stopped charging the battery. I can still use it when plugged in but it instantly dies when it is unplugged.
Is there any way to fix this?

Answer:XPS 9350 Plugged in but not charging

It appears the battery has failed, and most likely needs to be replace with a new one. Just to be sure, I'd suggest you check status of the battery health and AC adapter in BIOS. If adapter isn't detected in BIOS, the system will continue to received power but will not charge the battery. Please follow steps below:
1. Power off system.
2. Power on system, quickly start tapping F2 key continuously. You should be in the BIOS.
In the BIOS, the battery health should be listed under main screen or battery information. The battery should say Excellent. The adapter should say the adapter type, if it says 'Unknown' or 'None', then it's a issue with the adapter, and most likely needs to replace with a Dell genuine adapter that suitable for the system. Note: Wiggle the adapter's end while checking it in the BIOS.

10 more replies
Relevance 61.91%

Hello,
I have the same exact issue as posted here: http://en.community.dell.com/support-forums/laptop/f/3518/t/19679930
The AC charger I received in the box when we purchased the Dell XPS 13 9350 is 45W but as of recent I have been getting the "plugged in, not charging" error. Is it possible to replace this charger with the 90W charger discussed in the post above?
Please let me know how to proceed.
Best,
Robert

More replies
Relevance 61.91%

Hey :). I'm coming from a Lenovo machine (which I returned due to build defects). They had a software which prevented the battery from charging until it dropped under 50%. This is very useful for maintaining battery life. I saw that Dell has something similar in BIOS but unfortunately it doesn't seem to have any effect. The setting I'm using is under "power management" -> "primary battery charge configuration". I set "custom charge start" at 50% and "custom charge stop" at 95%. The stop works, but not the start. It always charges.
I kind of remember there used to be a tool to control this as well. Any ideas?

More replies
Relevance 59.45%

Hi, I have a XPS 13 9350 and would like to know if it's possible to limit the charging or stop battery charging? I saw that this is possible with Dell Battery Meter but I can't find the right version for my laptop.
Also, I would like to know if it's possible to make the keyboard backlighting turn off after a longer period of time? Right now, it turns off far too soon after interaction. I saw that this is possible with Dell Quickset but once again, I don't know which is the right version for my system. Thank you!

More replies
Relevance 56.17%
Question: dell xps 9350 ssd

Hello,

I'm about to pull the trigger on a dell xps 13. Can anyone tell me if I order the 8gb model with the i5 6200u FHD screen which comes with a 256gb SSD, can someone tell me what model of SSD this is? Is it a Samsung SM951 (uk model)? I understand it is PCIE based, but does the controller run in AHCI or NVME? I am thinking of putting a 950 pro in there (I understand these drives are nearly identical in terms of performance but I'd like to be able to use the Samsung magician software and turn on rapid mode and overprovisioning. has anyone used the samsung magician software with a 950 pro drive? is there any difference in real world performance between an ahci drive and a nvme drive under normal usage?

thanks.

More replies
Relevance 56.17%
Question: Dell XPS 13 9350

I have just bought this Dell XPS 13 9350 within the past few months. One day the touchscreen started to constantly click on the screen, sometimes without stopping. The only way I am able to get this "ghost clicking" to stop is either restarting the laptop (hoping the problem doesn't persist)or, sometimes I get lucky by just pressing the touch screen on random spots and it seems to stop the clicking. Is this a hardware problem or can I somehow fix this problem other than messing with the hardware?

Answer:Dell XPS 13 9350

Hi MOONJONAH,
Thank you for writing to Dell Community Forum.
Please try the steps mentioned in the below link:
http://dell.to/1WGg0qk
Please private message us the service tag of the system along with your email id with the results from the above steps.
(Note: please don't mention the service tag or email id on the public forum as it contains your personal information).

 

1 more replies
Relevance 55.76%

Hi,
i have some issues with my Dell XPS 13 (9350) and Dell TB16. I connected a 4K Monitor on the MiniDP Port and another 1080P Monitor on the HDMI Connector. I get constant dropout of my 4K Monitor, like every 1-2h min. the screen goes black and after a few moment the video comes back. Updating everything to latest BIOS, TB Firmware, Video Drivers does not working. I tried to disable TB security in BIOS but this doesnt help either.I tested my TB16 with another device, this time it is my company Lenovo P50. Everything works great with this device, no video dropouts, i tested this several ours.
So what is wrong with the Dell XPS13 and Thunderbolt?

More replies
Relevance 55.76%

Hi All,

Does anyone know what the differences between 9350-4846 AND 9350-5132 are?
Both seem to be an entry level i5 6200U, non-touch scr laptop.
Pricing is somewhat the same, but I want to go for the better bargain out of the two.

Thanks for your help,
Cheers!

More replies
Relevance 55.76%

Hello All!
Has anyone experience with the Aukey USB C Hub: 
https://www.amazon.de/gp/product/B06XGWD2VT/ref=oh_aui_detailpage_o02_s00?ie=UTF8&psc=1
Somehow I won't get video out (neither VGA nor HDMI) with this adapter and my xps 13 (9350).

Many thanks for any and all help. Have a great day!

More replies
Relevance 55.76%

Hi All,
Please help me. 
the key 5, 6, F8 and F9 of my dell XPS 13-9350 don't work.
My computer is new. I don't think this is the hardware problem because when sometimes i try to press Ctl + Fn + Alt, they works. 
Thank you very much for your help.
Best Regards,

Answer:dell XPS 13-9350: the key 5, 6, F8 and F9 don't work

Try this-- www.dell.com/.../diagnose

1 more replies
Relevance 55.76%

I'm trying to install Windows 7 on Dell XPS 9350. To be able to do that, I needed to install the usb 3.0 drivers (the laptop doesn't have any usb 2.0 ports and the usb 3.0 can't be change to usb 2.0 from the bios) into the Windows 7 installation on my usb stick.

The problem is that Windows can't identify the ssd. So I figured it was the motherboard chipset drivers that I needed to install, so that it could identify the nvme controller itself. The problem is that when I extract the driver, there are no .inf or .cab drivers. There are a lot of files without any extensions and basically the driver seems to be installable only on a functional installed operating system.

Any ideas how I could get a readable driver that I could browse to during the Windows 7 installer?

Thanks!

Answer:Windows 7 on Dell XPS 9350

I don't see anything on the Dell downloads for this model for Win 7. They have Win 10 and Win 8.1 drivers. Even if you get Win 7 installed I doubt that all the devices on the laptop are going to work.

I've seen other try to install Win 7 on a new system that is not designed for Win 7 and of the ones I've seen none have been successful and give up and keep their original OS.

Best option, if you can return the Dell, is to buy one that has Win 7 or that you can backward install Win 7 on it (and all devices work).

1 more replies
Relevance 55.76%

Hi
I recently got a new Dell XPS 13. I like it very much but I have one single issue with it.
It gets hot when plugged in. I installed latest drivers and bios firmware but it's still annoying.
The main problem is that I searched for fan problems over net, I saw people are complaining about fan being too noisy on XPS 13 but I hear absolutely nothing from laptop. and now I'm wondering if it has a fan and it's working.
How do I know that the fan is working?
Thanks in advance.

Answer:Dell XPS 13(9350) fan issue

Hi Mohsen,
We?re listening. We?ll surely try and assist you. To isolate issues with the system, we request you run through the hardware diagnostics. Please click here to find the steps to run the hardware diagnostics.
Please let us know if you see any error message and validation code.

1 more replies
Relevance 55.35%

I have got problem on my laptop, I already had a problem where my laptop used to go on sleep mode whenever I plugged the charger or press the brightness increase or decrease button, but i managed to work despite the problem. But, now my laptop has stopped charging at all,
whenever i put the charger my laptops shows sign of charging but donot actually charges, as the charging light remains off ... if i try to move the charger tip then the charging light glows sometime. I am really in a problem so plz help me.

More replies
Relevance 54.94%

I have had a XPS 13 9350 and love it except one thing. When i plug in headphones to the laptop I get really bad static on the audio that only goes away when I mute, this condition does not happen with the built in speakers. I have tried to update drivers and all of that and every time i update to the new realtek drivers or any realtek drivers for that matter my laptop will freeze when booting into windows 10. It freezes as soon as I try to use the notification center or start menu and I have to restart and then role back the audio driver to the stock high definition windows 10 driver to get things to work. For the short time I get teh realtek driver to work the audio on both the headphones and speakers is fine but the computer locks up and I am forced to role back the driver to the High definition windows 10 driver which causes the headphone static to come back.
I have had this problem from the beginning but have forgot about it since I really don't use headphones with it much but I forsee me using them more. I have even considered buynig a AudioQuest Dragonfly Dac in order to bypass the stock headphone jack to keep this from happening. 

Answer:Dell XPS 13 9350 audio problem

Hello. Did the laptop come with Win10 pre-installed at the factory? If so it would have had a working Realtek audio driver in it when you took it out of the box. You can return it to that state by performing a system recovery -- return to the original factory configuration.
If you installed Win10, you might consider returning to the operating system in which the audio worked properly. There are a lot of audio problems with Win10.
harleyguy07I have even considered buynig a AudioQuest Dragonfly Dac in order to bypass the stock headphone jack to keep this from happening. 
You can get a usb audio jack from Amazon for about 5 bucks or so.

2 more replies
Relevance 54.94%

Hi,
I have a new Dell XPS 13 9350 (only a few months old)... I noticed that the Microphone is not working in any applications I try.  I have gone through the Dell diagnostic as well as the Windows 10 diagnostics but nothing seems to fix the issue.
I am running the latest drivers (6.0.1.7737) from the Dell support web site.  
I have tried to remove the Realtek drivers and go with the native Windows 10 HD Audio Drivers.   This did appear to fix the issue, but then I updated the BIOS to 1.3.3 and now it doesn't work again.  Not sure if the BIOS update broke it or it was just a coincidence and it would have failed after a reboot anyway.  I may attempt to role back the bios and see what happens.
I don't believe it is a hardware issue as I have seen the mic working fine with the Windows 10 drivers.
Has anyone else seen this problem or have a solution?
The problem is I don't know if the MIc was working from the beginning.  The day I got the laptop I update the drivers from the website right away.  I work in IT and always like to have the latest drivers. 

More replies
Relevance 54.94%

Hello Everyone,

I recently purchased a Manufacturer Refurbished Dell XPS 13 9350 (Skylake), and all has not been well.
The laptop constantly BSODs whenever I wake it from sleep. The thing is that it works without a hitch for
hours on end on a cold boot, but as soon as I wake it from sleep or hibernation, I receive a BSOD on wake 80~90% of the time, sometimes instantly and sometimes after 3-4 minutes of use.

I've already done a fresh install of Windows 10, ran memtest86 5 times with no errors returning and also manually
uninstalled/reinstalled all the latest drivers for my laptop and even ran Driver Sweeper in safe mode but the problem
persists. There were even more errors before, but after doing all my driver updates, WhoCrashed points me to ntkrnlmp.exe as the most frequent cause of BSODs.

I've attached the dump files to the thread, any help would be greatly appreciated.

Thank You!

More replies
Relevance 54.94%

-Description of problem-I recently purchased a Dell XPS 9350 (Windows 10) laptop. Often the touchpad completely ceases to function. This happens randomly 10-60 minutes after using the machine normally. Sometimes disabling the touchpad in Device Manager and re-enabling it will fix the issue temporarily. Sometimes this is not sufficient, but a restart of the machine will fix the issue temporarily. Sometimes this is not sufficient, and 5 or 6 restarts are required to get the touchpad to function again.-Attempted resolutions-* Ensuring that all device drivers are up to date and that the latest updates from Windows Update are installed* Installing the generic Synaptics touchpad drivers instead of the Microsoft Precision ones (as suggest in various other forums describing issues with the XPS touchpad). The synaptics driver functions, but the same issue remains.* Resetting Windows - clean reset choosing to remove all programs but keep personal files.* Running the Windows Hardware Troubleshooter - this detects that there is an issue reinstalls the touchpad drivers. Sometimes this also temporarily fixes the issue (after restarting), but sometimes the troubleshooter says that it cannot fix the problem.-Further details-There are various items that show up in device manager. Under "Human Interface Devices" there is both "HID-Compliant touch pad" and "I2C HID Device".  Under "Mice and other pointing devices" there exist both "HID-compliant... Read more

More replies
Relevance 54.94%

I've recently been looking into buying an eGPU Enclosure such as the AKiTiO Node or the Razer Core. I've updated all the firmware and now I am running Thunderbolt Software Version 16.1.47.275. The Node and Core both specify that the computer needs to both have Thunderbolt 3 (which I have) and be compatible with external graphics. What does this mean? I have Thunderbolt 3, so wouldn't it be theoretically possible to run external graphics provided the firmware was up to date?
So in summary, my main question is this: Will/can the Dell XPS 13 9350 be able to use eGPU enclosures over Thunderbolt 3 now (or in the future if there is firmware updates being planned)?

More replies
Relevance 54.94%

Hi all,
A pretty nasty situation, given that this is supposedly a "premium" laptop.
I have here a one day old XPS 13 (9350) MS signature edition from Amazon, bought new. Core i5, 8 GB RAM, 256 GB storage, current BIOS (1.4.4) and drivers (updated right away), windows 10. Everything looked fine until I disabled power-saving features of the graphics (panel self-refresh and power saving mode for games) and then tried to reboot while on battery: it gets stuck right on the Dell logo. Sometimes the rotating Windows thingy appears, but then freezes immediately.
Holding the power button and then cold-starting works. Rebooting does not. Loading BIOS defaults helped reboot once, after which I decided to re-enable the power-saving stuff (thinking that it is what caused it). The reboot after that did not take place either --  got stuck again. I don't know if there's any relationship between these power saving features and what's happening (could be a coincidence).
The problem does not seem to occur while on AC power. 
Any thoughts? As I said before, this is an Amazon purchase, so I can return/exchange it within 30 days. Thanks.

More replies
Relevance 54.94%

Literally anything I do the max is .78 GHz and I can barely watch a YouTube video because I am barely even using the processor. The laptop is so slow because of it. I have tried basically everything, disabling speed step in bios, adjusting power options, updating bios, updating drivers, etc.. Please help me.

Answer:Dell XPS 13 9350 i7 will not go past .78 GHz on the processor. PLEASE HELP

They seem to stay at the lower speed more than you might think.  While at this speed do you see the CPU utilization maintaining levels?
You state your tried different Power Schemes, have you tried the High Performance for testing?  If the speed does not increase when you select it you might want to try a reboot.

1 more replies
Relevance 54.94%

Hello Everyone,

I recently purchased a Manufacturer Refurbished Dell XPS 13 9350 (Skylake), and all has not been well.
The laptop constantly BSODs whenever I wake it from sleep. The thing is that it works without a hitch for
hours on end on a cold boot, but as soon as I wake it from sleep or hibernation, I receive a BSOD on wake 80~90% of the time, sometimes instantly and sometimes after 3-4 minutes of use.

I've already done a fresh install of Windows 10, ran memtest86 5 times with no errors returning and also manually
uninstalled/reinstalled all the latest drivers for my laptop and even ran Driver Sweeper in safe mode but the problem
persists. There were even more errors before, but after doing all my driver updates, WhoCrashed points me to ntkrnlmp.exe as the most frequent cause of BSODs.

I've attached the dump files to the thread, any help would be greatly appreciated.

Thank You!

Answer:BSODs on Wake for Dell XPS 13 9350

Hello again,

Sorry for the double post, but a new situation has come up. This morning I closed the lid on my laptop without powering it down. My laptop has the "close the lid" action set to "do nothing", so the computer definitely did not sleep/hibernate. When I returned in the afternoon, I was greeted with the Dell splash screen, indicative that the computer's crashed again. I ran Who Crashed once more, and this time the BSOD was caused by a "CRITICAL_STRUCTURE_CORRUPTION" with ntkrnlmp.exe once again.

I've attached another zip folder with the dump files, but I am not sure how to delete the dump files, so the ones from this morning are on there as well.

Thank you!!

17 more replies
Relevance 54.94%

I have a DELL XPS 13 9350 2016. I purchased it about 7 months ago.
I am getting this issue just today. It takes forever for the laptop too boot after I type my password in. Also, it takes forever to start the starting programs. Its so slow that I can't even post about it using the laptop.
Does anyone know what to do about this?
Also, how long does it usually take to get technical help?

Answer:DELL XPS 13 9350 booting issues

Hi PETERYOO12,
Are there any bluescreens / system crashes? Is there any damage on the system?
Restart the system and press f12 key on startup - choose diagnostics. Let it run the diags and if you encounter any errors - make a note of the complete error and report the same to us. These are onboard diagnostics and they might possible pick some error if the hardware is not functional. Also, run an extended / thorough tests on the HDD and memory to check for any possible errors. 
If the system is under warranty, we can help book a service call if the hardware has an issue and needs to be replaced.
Also, please click my DELL-username and write me a private conversation with the service tag and your contact details(Name and Email) for case records.
Let us know if you have any other queries.

1 more replies
Relevance 54.94%

Dear all,
I have recently purchased a new DELL XPS 13 9350 and a Dell Docking Station D3100, this combinations is for enterprise use and i would like to boot latpop over PXE in order to deploy our OS .
I tried to do this and enable all the Bios functions for this but the docking station doesnt recognized when laptop boot up .
Also i have updated to latest BIOS,any ideas or advises on these issue will be appreciated .

Thanks,

More replies
Relevance 54.94%

Hi,
I am busy finding my way with a new Dell XPS 13 (9350). Many of the programmes I have display very well, but sometimes they programmes that load are so small that you need a magnifying glass to navigate your way around the screen.
Microsoft Office, for example, has no issues,
but
When I load my Adobe Photoshop Elements, the display is so small that I can hardly see anything.

How do I go about setting up the display so that it is easily readable? The attached screenshots hopefully illustrate the problem I'm having.
Sometimes - even in my browser - one section of the browser will display legibly, but another section of the screen (possibly linked to a java application) will display incredibly small.


Example of a website that displays inconsistently.

Answer:Dell XPS 13 (9350) Screen Resolution

I have the same problem. Auto cad tool bars are unreadable. Google Earth has same issues and very large text for state names. The drag icon is very small. Maps program will not show roads when zoomed in. i have heard this is a windows 10 issue, but I don'r believe it. I have two desk tops running windows 10 and all works well.

3 more replies
Relevance 54.94%

Hi,
Could someone please let me know the part number or screw size/type to replace a missing screw on the external underside of my Dell XPS 13 9350 laptop?
Thanks

More replies
Relevance 54.94%

My laptop Dell XPS 9350: BIOS 1.4.18 updated august 20.
From the very next day the dell system detect is showing a BIOS update is required,
But when I download it shows its the latest download is:  older BIOS version 1.0.0  released in 2015.
I did not install and contact dell support right away to verify, end up listening to that I do not have warranty anymore. so they cant support.
My query is whether I should be downgrading my BIOS?
I am not sure this is the right forum to ask, I apologize.
Anybody having similar issue?

Answer:Dell XPS 9350 Bios upgrade

Dell has had several issues with BIOS updates recently.  For several models, recent BIOS updates caused connection stability issues with USB devices connected via the TB16 dock.  Possibly as a result of that, Dell pulled the updates and replaced them with older ones, but that worked rather oddly on the site. For example, the newer XPS 13 9360 recently got a 2.1.0 BIOS and the next release posted was 1.0.7, and for a while both were posted, and now 2.1.0 is back as the only option.  I would hold off on BIOS updates for a while until you see an update that's actually newer than what you have, which will also hopefully contain a fix for these USB issues.

1 more replies
Relevance 54.94%

Hi,
I've got an XPS 13 9350 with a clean install of Windows 10 on it on Bios 1.2.3.  The touchpad has a couple of issues:
1) Bouncy when scrolling.  In a web browser, when using two fingers to scroll down, upon releasing the screen jumps back up a bit - occasionally jumps to the top of the page again.  This is best described is this post, but with no resolution: 
2) Tap to click sometimes stops working.  When this happens if I wiggle a finger on the pad a bit and try again, it starts working again.
3) Click drag releases by itself.  More often than not, if I click and hold the button on the touchpad to move a file, it releases before the button is released.  Its almost impossible to move emails between folders in outlook due to this behaviour.
Are these common issues?  Could I have faulty hardware?  I've run the Dell update utility, but apparently my system is up to date.Any pointers appreciated!
Thanks,Ben

Answer:Dell XPS 13 9350 Touchpad Issues

Hi, I had scrolling issues specifically in Chrome when the XPS13 9350 came out In November. The Windows 10 TH2 update fixed that however. I would assume you have already updated Windows? 
Yours sounds as though you have faulty hardware and should be an easy diagnosis for Dell support. 

6 more replies
Relevance 54.94%

When the laptop is charging and being used, its temperature goes up higher than when not charging around 15 Celsius. I have tried monitoring the temperature during charging while playing games, the laptop is overheating and it went up to 94 Celsius then I tried to plug a laptop power adapter out, it went down to around 83 Celsius. It would always be like this. Another problem is the power adapter gets very hot during charging even in sleeping mode or playing games. I can't touch it!. Moreover, my screen is flicker sometimes while I'm playing games and displays that "display driver stop responding and has recovered"
My drivers are up to date. BIOS: 1.3.3
Thank you for any advice or recommendation. 

Answer:Dell XPS 13 QHD+ 9350 Heat Problem

Hi SILAPINBENZ,
Download and reinstall the video drivers from the support site - http://dell.to/1UiTOks
If you still encounter the video driver crashes, then restart the system and press f12 key on startup - choose diagnostics. Let it run the diags and if you encounter any errors - make a note of the complete error and report the same to us. If there are no errors, then restart the system and within windows - run a stress test on the system - http://dell.to/21y9GPi
Restart the system and press f2 to enter BIOS - check the adapter status in BIOS.
Test the system with another adapter if possible. For the screen flickering issue, after updates and tests, if the issue still persists, then connect an external monitor and check for flickering on the LCD and the external monitor - this will help isolate if the source of the issue.
If the system is under warranty, then contact us via Twitter - @dellcarespro - for faster communication.
Keep us updated.

4 more replies
Relevance 54.94%

Just received the XPS 13 (9350) last week and I've been having some intermittent black screen flickering that normally occurs in short bursts of 4-5 short black outs within a span of two or three seconds. Tech support updated all the drivers and such, but I'm still experiencing the issues. Has anyone had similar issues and possible solutions?
I looked at previous posts and the screen flickering is not where it actually distorts things on screen, it literally just looks like it flashes on and off. Any help is appreciated!

Answer:Dell XPS 13 (9350) Screen Flicker

Hello, 
I have that problem and when it starts happening randomly, whenever I click on the Wireless Icon in windows 10, it suddenly happens again. I turned of wireless adapter in settings and to my surprise, the problem stopped!!

46 more replies
Relevance 54.94%

Hi everyone, I've bought a new monitor for my laptop dell xps 13. Now when I'm hearing sound from my monitor the sound stops working for 2 seconds and then it just goes normal. this happens often. I've already installed the latest drivers for my realtek high defenition. I also uninstalled the drivers and installed them back still nothing. Same thing for my Graphics Card. The sound on my laptop is excellent. Only when I'm connecting it to my monitor then it goes bad ...
 

More replies
Relevance 54.94%

Hello, I am having trouble recently with my dell xps 13 9350. The computer starts up from OFF fine, however if I try to wake up the laptop after closing the lid or pressing the power button quickly (which in both cases causes the laptop to sleep) all i get is a blue screen with a loading wheel. The computer does not wake up and must be restarted by holding the power button for over 4 seconds. 
I have had this computer for two months and this is the first issue I've had with it. Hoping someone can help me resolve this issue. Thanks!

More replies
Relevance 54.94%

It's been a week now since the screen started flickering. Everything is up to date. Specifically 9350_Video_Driver_JVM17_WN32_20.19.15.4531_A07.Exe
Bios XPS_9350_1.4.12
Any solutions?

More replies
Relevance 54.94%

Kind of an info post & a question.
My new Dell XPS 13 9350 touchscreen started to intermittently fail & within a day or 2 it completely gave up. I also noticed that there was no touchscreen device in Device Manager (under HID section) nor any mystery USB devices there (an Internet search reckoned it could be a power problem). I did notice though that under USB Devices section there was a mystery device that said "Unknown USB Device (Device Descriptor Request Failed).
Called Dell Support who informed me that since it was purchased from a UK retailer I wasn't eligible for Dell support! So I called PC World...
They took me through a step which I'd already tried (uninstall & reinstall mystery USB devcie) but this time it worked - touchscreen appeared in HID section & mystery USB device vanished. Hung up the phone, moved laptop then the touchscreen failed again. This time, on loading Device Manager, it was unusable. Device Manager kept refreshing over & over again, but I did have time to see that again touchscreen had vanished from HID & the mystery USB (with same message) appeared in USB Devices. This time though the USB device would vanish & then the screen refresh.  
A bit more Google searching revealed that a touchscreen is effectively a mini USB device & I wondered if the issue I was having was due to an intermittent connection. It would explain the constant refreshing of Device Manager since it was like something being conne... Read more

More replies
Relevance 54.94%

Hi,
I have noticed that whenever the (non-touch) screen on my Dell XPS 13 9350 refreshes (e.g. with the mouse pointer moving, webpage scrolling, etc.) I hear a buzzing sound from the bottom left of the display.
Uninstalling the Intel display driver and using the Microsoft Windows generic display driver stops this buzzing from occurring, but that also stops the screen brightness hotkeys from working so it's not really a solution.
Does anyone know how to resolve?
Thanks

More replies
Relevance 54.94%

Hi,
I just bought a Dell XPS 13 9350 QHD. I am trying to disable Adaptive brightness with this patch i downloaded from dell website APP_QHDFW_DBC_W81X64_W10X64_A00_Setup-PWD5K_ZPE
However after I unzip and run the exe file there is no reaction.

Can someone please assist.

Thank you.

Answer:Dell XPS 13 9350 QHD - Adaptive brightness

Hi SOCEIR,
Is that a driver update you are downloading? That will not change any settings for your GPU.
Follow the steps below to turn off adaptive brightness:
1) Go to your power settings by left-clicking the battery symbol at the bottom right of your desktop
2) click power and sleep settings
3) click additional power settings then click "change plan settings" next to the power profile you are using
4) then, click "change advanced power settings"
5) Scroll down to Display (click the plus icon) --> Enable adaptive brightness --> then turn it off using the pull down menus.

Let me know if this works,
Cheers,
AJ

1 more replies
Relevance 54.94%

Hi,
my Dell XPS 9350 does not boot at all. It is a brand new laptop that crashed while Windows 10 Updates were applied so I had to restart it. On restart, all that I got was a black display. Not even the Dell logo shows up so I cannot go into the bios settings or change the boot mode,...
The display seems to work as I run the display test and the colors show up but once the test is done, all that I get is the black screen. 
Dell Support now offered me to send a technical guy to repair the laptop but the problem is that they do not yet have the new XPS 13 in their support list and needed 3 days to update their database. Now it turns out that they do not have some components and will not come until they have everything. Dell is not able to tell me how long this will take (very strange from my point of view). 
Now my problem is that I would urgently need this laptop so that  I would like to avoid the option to simply send it back and order a new one. 
So if there is someone that has a clue if this can be solved by some trick without having to change a hardware I would be glad. 
As mentioned already, I did the system tests that I found in the forums but the only thing that worked was the display test. 
It is the 9350 using an Intel Core i7 and the 512 GB SSD using the PCI slot.
Thanks
Thomas

Answer:Dell XPS 13 9350 Will not boot straight out of the box

Hi Tanzinge,
Thanks for posting.
Are there any beeps when the unit tries to boot?  Beep codes can help indicate what parts may have a problem.
Have you tried using an external monitor?
Please try these things and post back so the experts here can further assist.  Thanksl.
Regards,Robert
 

12 more replies
Relevance 54.94%

So i love this laptop, the ram and CPU are starting to become a issue for me. Rather then buy a new one i was wondering if i ordered a i7 motherboard of the same model would i be able to install it without issue? 

Answer:Upgrade Motherboard on a Dell XPS 13 9350?

Yes, though you may also need a higher capacity power supply - and it's not exactly an inexpensive  upgrade.
www.parts-people.com/index.php

2 more replies
Relevance 54.94%

A week ago this problem started , when the computer is booting and plugged in it stops at the Dell Supportassist
"Alert The power adapter wattage and type cannot be determined. The battery may not charge. The system will adjust the performance to match the power available."
When I  click on Diagnostics and I get "testing completed . One or more errors but doesn't say what the issue is. I've run this about 5 times with same results.  
I am using the proper power cord, I run it without being plugged in a lot.  
Now the battery will not hold a charge and only works if it's plugged in and at 1%
I do not want to open it up while it's under warranty
Thank you, Happy Holidays  

Answer:Dell Xps 9350 system bios 1.4.4

If the system is still under warranty, call Dell for repair.
They'll first replace the AC adapter with a new OEM Dell unit.  If that doesn't solve the problem,
They'll replace the DC power jack:
www.parts-people.com/index.php
And if that doesn't solve the problem, it's the mainboard that needs to be replaced.

1 more replies
Relevance 54.94%

Hi,
I have noticed that whenever the (non-touch) screen on my Dell XPS 13 9350 refreshes (e.g. with the mouse pointer moving, webpage scrolling, etc.) I hear a buzzing sound from the bottom left of the display.
Uninstalling the Intel display driver and using the Microsoft Windows generic display driver stops this buzzing from occurring, but that also stops the screen brightness hotkeys from working so it's not really a solution.
Does anyone know how to resolve?
Thanks

More replies
Relevance 54.94%

I purchased a new dell XPS 13 9350 from BestBuy August 8, 2016 and have several sound problems.  First all sound stopped working about a month after purchasing the laptop but using the Dell.com support site I discovered that 3 Intel drivers had been disabled. Once I reinstalled the drivers the audio began working again but another issue has continued. A periodic static noise.  
The laptop periodically emits a static noise anytime you press a key. When the noise starts it happens anytime you press a key regardless of what program is running and thus far there is no apparent trigger that causes it to start emitting the static noise. Twice I've run the diagnostic "Full Test" on the dell.com support site but the test does not find any problems. Considering the price of this laptop I am surprised and even more shocked to see that other people are also having issues with static sounds. 
I purchased an HP laptop last year for half the price of this laptop and have not had a single issues with that computer.    

Answer:Static noise from - Dell XPS 13 9350

Hello. Look in the Recent Issues FAQ and see if the solution in the XPS 9350 & 9550 section helps.

1 more replies
Relevance 54.94%

hello!
I think I did the worst choice ever... I bought this Dell XPS 13 on last February which was replaced on summer, because I had problem with the grafic card probably ( couldn't connect it to an external display). 
This is an i7 proccesor 6560U, 16G ram 512 ssd... and infinity touch display. running win10 pro
the main reason that I bought it was that the battery lasts up to 18 hours like it says to the dell's site.
I am not new to this of cource I know that 18 hours are unreachable but I was hoping at least to 9-11.
on the contrary the battery does not last more than 4-4.30 hours. with normal use... email serfing on the net , youtbe....
I have the latest BIOS of course ... 
I had even left the laptop on the Bios screen open to check how long it will last with no apps running in the background ... same result ... 5 hours at most .. 
the battery was replaced 2 month ago with no improvment ... same with the new battery as well. 
I have turned the touch screen off, bluetooth as well... everything that I could in order to increaase the battery but with no result. 
I also run the battery test according to the dell's technicians advise, with the result saying that the battery is in good condition.
According to dell all theese are normal... but for me is unexeptable. My macbook pro is 5 years old and the battery lasts 4 hours !!!!
this is my expirience from the top model of dell!! 
any advise before I through it away?

More replies
Relevance 54.94%

HeyI'm seriously considering buying the XPS 13 QHD, but i'm a bit interested in what kind of battery life people are getting. If the battery life is much better with the FHD I might consider sacrificing touch and QHD for better battery life. Would be nice if it could last through a 8 hour working day.
Would any of you guys mind posting the windows battery report or any thing similar?
Thanks!

Answer:Dell XPS 13 9350 - Battery life

Hi ,
Thank you for writing to us!
Kindly check on the Dell website as per the system specification.
Battery life would depend on system configuration ( touch / non touch ).
http://www.dell.com/us/business/p/xps-13-9350-laptop/pd?oc=cax13w10ph5142&model_id=xps-13-9350-laptop&l=en&s=bsd
Thanks
Robin

11 more replies
Relevance 54.94%

Hi,
Could someone please let me know the part number or screw size/type to replace a missing screw on the external underside of my Dell XPS 13 9350 laptop?
Thanks

More replies
Relevance 54.94%

Hello,
After a lackluster week with TB15, I have a problem with my Dell 9350 (early 2016).
I noticed that the battery drained faster than it's supposed to be.
Generated battery report

DESIGN CAPACITY
55,997 mWh

FULL CHARGE CAPACITY
53,291 mWh

I saw on some posts that the design capacity was around 57mWh with 55mWh of full chage capacity.
Battery life estimates
Battery life estimates based on observed drains


AT FULL CHARGE

AT DESIGN CAPACITY
PERIOD
ACTIVE
CONNECTED STANDBY

ACTIVE
CONNECTED STANDBY


2016-06-24
-
-

-
-
2016-06-25
6:57:48
-

7:19:00
-

Above is the estimated battery life, but I have never got up until 7 hours.
Latest BIOS is installed:

BIOS
1.3.3 03/01/2016

Current setting is Power Saver with 0% brightness.
Any other settings that can be recommended are welcome.
Otherwise I might need to ring DELL again.
Thank you

Answer:Dell 9350 Battery Performance

I forgot to mention that the battery drained by 10% even on shut down mode (I have never put the laptop on sleep).

1 more replies
Relevance 54.94%

Was really looking forward to this laptop, but received it late last week and the touchpad appears to be defective on arrival.  Lags and freezes intermittently and two finger scroll barely ever works.  Already called in to tech support and they advised the same given we tried for an hour to resolve.
Seems I received a lemon given that it has a great build and monitor, but researching this issue seems there are many threads and youtube posts with the same exact issues so this seems unfortunately common.  Will be returning it tomorrow (for a full refund) as I can't wait another few weeks for this machine and as I travel a lot I don't intend to use a mouse very often.  Even though I'm more than willing to pay for a decent notebook, it is frustrating it is so difficult to come by.

Answer:Dell 13 9350 XPS touchpad issues

I am having the same issue. The touchpad keeps freezing and is not able to catch small motions. Does anyone no what is the solution other then returning the laptop.

1 more replies
Relevance 54.94%

So, my ultimate goal is to connect a Firewire 800 device (medical instrument) via thunderbolt. I got my hands on two Apple thunderbolt adapters, first a TB 3 to TB 2, and then a TB 2 to Firewire 800.

When I connect the TB 3 to TB 2, Windows says "Try improving the USB connection" and it links me to this page. Opening the thunderbolt software shows no connected devices. I have the latest drivers that I am aware of, software package version 16.1.47.275. I have BIOS version 1.4.10. I have disabled the thunderbolt security in BIOS and enabled the boot related thunderbolt options.

What else can I do? Thankful for help!

More replies
Relevance 54.94%

I know the screen is working because I can access the BIOS on startup, and I can see the Dell Logo with the rotating dots when it begins the startup, but when it should be showing the Windows 10 login screen it's just black. I've tried typing my password to see if I get any feedback after logging in but nothing happened. Tried running the diagnostic test, nothing. Not sure if this is fixable or I'll have to get it fixed under warranty. 

Answer:Dell XPS 13 9350 Black Screen

If I'm reading you correctly, you power on the system, you quickly start tapping the F12 key continuously but there wasn't no boot menu to run the diagnostic tool on the system?

4 more replies
Relevance 54.94%

Dell laptop not charging..getting message plugged in not charging I brought Dell Inspiron 14R laptop 2 years back . My laptop is not getting on with battery..only when power cable is plugged in its getting on..but getting message saying "plugged in not charging"...replace the battery.

Is this an issue with battery or do i need to change the AC adapter. Do i need to buy a new battery?

Please let me know your suggestions. Thanking you in advance.

Answer:Dell laptop not charging..getting message plugged in not charging

  
Quote: Originally Posted by sirisha


Dell laptop not charging..getting message plugged in not charging I brought Dell Inspiron 14R laptop 2 years back . My laptop is not getting on with battery..only when power cable is plugged in its getting on..but getting message saying "plugged in not charging"...replace the battery.

Is this an issue with battery or do i need to change the AC adapter. Do i need to buy a new battery?

Please let me know your suggestions. Thanking you in advance.


Hi sirisha,

We truly regret for the inconvenience. Please check the link below which would help you resolve this issue:

http://dell.to/12GnZpB

Kindly perform these steps and let us know, so we can advise you further.

1 more replies
Relevance 54.94%

Hello,

I just bought Dell Inspire 3567 few days back. Laptop is not getting charged above 54%. It shows "Plugged in, not charging". Kindly help me with this.

More replies
Relevance 54.53%

Hello all,
I need help. I'm pretty frustrated with Dell and I'm hoping there's some resolution I can find here, because the four tech support/customer service reps I've spoken to have been unable to resolve my issue.
I ordered my XPS 13 9350 on Monday July 29th, with 2 day shipping. It arrived on Wednesday, the 31st. I plugged it in, started it up, and began configuring it. Once I got to Windows, I noticed the "Plugged in, Not Charging" status on the batter in the task bar, with a battery of 1%. I did some research and found a number of suggestions, but most of them either A) happened to their laptop after they had owned if for a while and/or B) it would not charge past a certain percentage. I ran a diagnostic at startup and it indicates it cannot detect a battery. The Diagnostics page in BIOS indicates no battery communication (though the stock 45W charger is working fine). BIOS version is 1.3.3, and I know 1.4.4 is out, but Dell requires there to be at least 10% battery to update BIOS and well, I fall about 9% shy of that number. Splendid. 
After this initial investigation I hopped into tech support chat. After some discussion, it was recommended to return the defective device and receive a new one. Annoying, but acceptable. After being transferred around to a number of CSR's I eventually was told I could not return the device for a new one, so I could either send it in to be inspected and fixed which would take 14 business days, or go bac... Read more

More replies
Relevance 54.53%

Hello everybody,
I have an external USB 3.1 enclosure (Vantec Nexstar USB 3.1, model # NST-270A31-BK) that I am connecting to the USB-C (Thunderbird 3) port of my XPS 13 9350 laptop.  The drive does not start even after using two different USB 3.1 cables.  I have installed all the USB and Thunderbird drivers from Dell's website and activated the port in BIOS, but still have no luck getting the drive to run.
Thing is, when I plug the drive into one of the standard USB ports using a USB 3.0 cable, the drive boots up and is recognised by the laptop with no problem.  So if my troubleshooting was done correctly, the USB enclosure and cabling is not faulty, so the problem must lie with the USB-C port.  Has anybody successfully used the USB-C port to access external storage with any luck?

Cheers,
Kokanee

Answer:Dell XPS 13 9350 USB-C port and external storage

I am using XPS 13 9350. I have a Kingston Duo Flash Drive which has both USB C and USB 3.0 connectors. When I first bought the notebook, it was able to detect the flash drive, however transfer was very slow. After a series of driver updates, it can no longer detect the drive. However, the drive works when I use the USB 3.0 connector to plug it in the USB 3.0 drive. So I suspect it is the USB C port of my computer which is not working.
I have restored the computer to factory image and redownloaded the drivers, no luck getting it to work. Right now I am intending to send the laptop to Dell to check out.
Do you have any luck making the USB C port work?

1 more replies
Relevance 54.53%

Seen a few people seem to have almost similar problems. Rather than the whole screen flickering though, it is just the lower third of the screen and its flickering aswell as not updating - i.e. totally useless.
Tried updating the drivers, restoring to before the last system update and no change. Seems like it is not a screen hardware thing since it will briefly stop if I tax the system more.
Any fixes or will I be returning it?

More replies
Relevance 54.53%

I am completely at a loss. I just purchased a used XPS 13 9350 and am trying to do a fresh install of Windows 10 in UEFI mode. The BIOS is causing me all sorts of problems and frustrations.  I've tried to create a bootable USB,using Rufus, and cannot get the laptop to boot off of it.  First, I can't even successfully add a boot option in UEFI mode to enable USB boot.  I have been successful in getting the laptop to boot off the drive when I create a MBR Legacy bootable USB, and set it in Legacy mode... and it will install Windows.  I want to do it in UEFI.  Can someone please provide me instructions on how to set up a bootable USB in UEFI mode (in case the Rufus method I've been trying...GPT partition for UEFI) isn't right and 2) instructions on how to set up the USB option in the BIOS that will actually work?  Research indicates that I add a new bootable option and select a file somewhere...I've tried everything with EFI extension and nothing works.  Everything I've tried results in a "bootable device not found" error and a shutdown box.  Any help would be greatly appreciated.

Answer:Dell XPS 13 9350 USB Bootable Windows 10 Drive - Please Help

Hello,

If you have found a solution, please let me know... I'm also XPS 13 (9350) new owner,  and have the same problem...
Amities from France

1 more replies
Relevance 54.53%

Hey,
I've had an 10.2 Mb update waiting since I bought my XPS 13 9350 about 8 months ago. I've tried to install the update dozens of times but it just doesn't work. Is here anyone else who has had the same problem?

Answer:10.2 MB Recommended update that can't be installed - Dell XPS 13 9350

Which update? Updates have KB numbers or titles. Uncheck "Give me other updates..." in Update Settings, Advanced Options.

1 more replies
Relevance 54.53%

I've read several entries on this forum about this exact problem - though the dates seem a little more erratic if it were directly related to a single software update. 
The Problem: Every time I put the computer into sleep mode, it shuts down instead. Although, the computer does wake when I open the lid, but any program that was open has been closed. 
Attempted Solutions: This happened about a week ago, and after updating/reinstalling BIOS and video drivers, as well as checking power settings, the problem persisted. Since I didn't have any recent system restore points, I reinstalled windows. Alas the problem went away. For 4 days. I've intentionally not updated using Dell Update, but something has seemingly gotten past administrative permission and installed itself today. There are no updates in the update log, but there aren't many other explanations I can think of. 
Please don't tell me to check my power settings, or reinstall/update BIOS or video drivers. I've tried that already. Are there any other solutions to this problem? 

More replies
Relevance 54.53%

Hi,

got a Dell XPS 13 9350 (i7 iris 540 / QHD) and was pretty excited.
Installed all updates (driver/BIOS,....) and even did in right order for WD15 dock.
Only Chrome and Steam installed.
There still seems to be a weird fan control issue with this device:
- Fan stays quiet (off) when doing nothing or only browsing the web. (+/-52°C)
- Watching Youtube (even 720p only) and the fan kicks in after the device gets heats up. When unplugged the temps are about 70°C when the fan starts. Noise is very annoying even at lowest speed. I don't know why a high end device like this isn't capable of doing basic tasks cooled passively. Even a FireTV Stick , every phone or Raspberry Pi can do this. So very disappointed.
- When plugging Dell WD15 (USB-C) dock into the XPS 13 (external monitor, GBe, USB, Charging via USB-C) the temps raise from 50°C to 60°C immediately. Fan starts earlier at +/-60°C. Why?
The fan cools the device to 49°C and then stops for a while, starting again at 50 or 55°C. I can't see a pattern. When doing light tasks (Youtube 720p) the fans run constantly and may raise to >70°C.
XPS is in this case always loud and my main complaint. 
- When playing games with attached WD15 dock the fans are at full speed (very loud). This is expected, as the heat must go away somehow.
- Already tried many different energy settings (balanced/quiet/....), but the fan control stays always the same.
Read about a BIOS update 1.20 for Dell XP... Read more

More replies
Relevance 54.53%

Hi,
looking for assistance after a BIOS update on my XPS 13 9350 failed. I followed the normal procedure and was running the update exe from Windows. Same procedure as used many times before.
During the update the laptop rebooted, but will not restart.
Attempting to power on normally results in the front light sequence of 2 x Orange + 2 x White
An attempt to enter BIOS recovery (ctr+Esc when inserting power) results in a front light sequence of 3 x Orange + 4 x White.
Any help appreciated.
Simon

Answer:BIOS Update failure: Dell XPS 13 9350 1.4.15

Reset the system:  unplug the system, remove the base cover, disconnect the battery and hold the power button for 30 sec.   Reconnect the battery and plug in the system.
Try powering up again and entering recovery.  If you can get that far, re-try the recovery procedure.
If you cannot, the mainboard is bad and will need to be replaced.

1 more replies
Relevance 54.53%

I recently bought a Dell XPS 13 9350 because i wanted a small form laptop to use on my lap while sitting in my couch. It sits perfect however gets too warm at the bottom so on my legs. I'm thinking about returning it. Really disappointed. I really wish Dell had placed airholes on the side or also used carbon fiber at the bottom to keep it cool.
Are there any good chill mats for this device too hold it stable on my lap that aren't too bulky. I found the vid below about the Targus 15" chill mat but won't my 13" slide off while typing? Any better solutions? They mats all seem to give an angle but i don't need an angle. The angle i have it on my lap right now is just fine. I just need a cool surface that holds it in place when typing.
Thanks for all good feedback.  

More replies
Relevance 54.53%

Hello, I have a problem with my Dell XPS 13 9350, FHD edition. My laptop sometimes wakes up in airplane mode. And it sometimes wakes up even though the lid is closed, so when I take my laptop in my hands, it is hot and the battery is drained.
It does this behavior sometimes, like 30% of the time. But it is really annoying since I cannot trust that my laptop will be fully charged when I need it.
I tried following solutions:
 - I updated all my drivers, including BIOS.
 - I fiddled with almost every setting in power options.
 - I changed my wireless card to a better known model (Intel 7260 or something like that)
 - I formatted my laptop and reinstalled Windows 10.
Nothing helped, the problem continuous. So how can I solve this?

More replies
Relevance 54.53%

I recently purchased Dell XPS 9350 which came with Windows 10 Home. I have my personal license for Win10 Pro. Can i upgrade my laptop to Pro version? Will it impact my warranty?
Thanks for your help.

Answer:Upgrade Windows 10 Home to Pro on Dell XPS 9350

The purchased Dell warranty only applies to the operating system we shipped. In the future, if hardware were to fail, we would use our diagnostics to verify fail, then replace according to the warranty. But, we willnot assist with any Windows 10 Pro operating system or software issues because we did not ship it with Windows 10 Pro.

1 more replies
Relevance 54.53%

Hi
I've had a recent problem with my dell xps 13 (9350) since I've updated to the anniversary version of windows 10
So once I start the laptop, sound does not work even though I still here the buzz of the earbuds when I connect them to the laptop. Videos on the web don't work either. I've tried going on youtube and cnet browsing through videos and they don't work. Interestingly I can still browse other sites like normal If I'm just reading or so. 
If I restart the computer everything is back to normal. However, the problem occurs if I fully shutdown the laptop and then start it up again. 
I've been constantly restarting the laptop every time I start it up, it's getting a tad bit annoying. 
I have the latest drivers for the laptop and I do not want to try to reset it without going through any other possible solutions. 

Answer:Dell XPS 13 9350 Video and Sound Problems.

Hi,
I would suggest you to update BIOS, uninstall and reinstall the video card driver and audio from Dell website as these drivers are tested on the Dell system. Please follow the steps mentioned below to uninstall the video card.

Open the  search box, Start typing devmgmt.msc and then press enter.
Select the Display adapters listed and right click on it.
Now select properties.
In the properties window, under Driver tab, click on Uninstall button.
Check “Delete the driver software for this device.”
Do the same for Audio also which you will find under 'Sound, video and game controllers'
You want to delete the driver click OK.

After the uninstall finishes restart the system. Then reinstall the Intel video card driver first and then Nvidia/AMD card driver (If system is configured with discrete video card) on the system for issue resolution. Please enter your service tag # on the link below, select the OS, then download the BIOS from BIOS section, video card drivers from Video section onto the system and install it.
http://dell.to/18r60nI
Please let me know if this helps.

1 more replies
Relevance 54.53%

Hi,
I've got a Dell XPS 9350 and the last 2-3 months, I had a bump that gently created itself on the keyboard, I guess it is the battery that has a problem. This also affected the screen, as the keyboard was not flat anymore, I've got spots with dead pixels.
My laptop is sadly out of warranty and my only option when I go to the support is to call the support, but as I bought the computer in Switzerland, it is in German, which I don't speak fluently enough to be able to handle such a discussion.
First of all, did other people had similar problems? What did you do? And do you have any other options I could use to fix this?
Thanks a lot!

More replies
Relevance 54.53%

I bought an USB-C to HDMI adapter cable to connect my Dell XPS 9350 to an external monitor (Dell U2414H).
I connect my laptop with adapter via USB-C, the HDMI port of adapter with HDMI cable and the HDMI cable with the external monitor. After that, the external monitor detected the laptop but it displays error message like that "There are no signal from your computer. Please press any key to wake up it".
My laptop still running, I also changed mode to duplicate or external screen and update all drivers but nothing change.
I checked the Intel Graphic Setting, it also detected the external monitor.
Please see attached images for more information and help me to fix it.

More replies
Relevance 54.53%

I use a XPS 9350 for about a year now. Its a certified refurbished with core i7, 16 GB and 512GB SSD.
I had an issue with usb C adapter tha has a lan port, HDMI port and usb 3 port. When I detach and reattach the adapter with laptop power on I almost always loose the external monitor (extended desktop mode) display. Display properties showed that cant detect the external display. the external monitor also goes to idle state. I need to turn off / restart laptop several times to get the external display on, sometimes for a whole day it did not come back at all.
I found a work around, when this happens go to display properties and change the "Extended desktop mode" to "Duplicate the display" mode and the apply, the other monitors get back to normal. you can reapply the Extended mode afterwards and it works fine.
I use kwmobile usb c hub.
I hope this post also help someone else. It s pity that a fine laptop has so much issues still to be addressed. (Auto wake up is killing me!!)

More replies
Relevance 54.53%

I recently purchased the TB16 dock and I am using it in combination with a XPs13 9350.

I updated all drivers, bios, ...
I also tried the "siwtching off wireless" suggestion already

Problem is, the monitor goes blank several times each day.

Any suggestions ? Any fixes ?

Regards
Ingo Hilgefort

More replies
Relevance 54.53%

Hi there,
I have a XPS 13 9350 and a strange thing started to happen this week. The keyboard is getting deformed (!!!) like something under it is getting bigger... It's like my notebook is ***!
My first thought is that the internal battery swelling or something... I bought the notebook in the US but I live in brazil and I found that I can't get my warranty over here (despite being told through a support chat that if I bought the Prosupport I would get 8x5 NBD in Brazil).
Fact is, it has less than a year of use, it was hugely expensive and I simply don't know what to do... does anyone know how to get in touch with their Brazilian support line? Every time I try to get support from the site it redirects me to US support. I would to at least get a quote on fixing it...

Thanks in advance!

Answer:Dell XPS 13 9350 Deforming Keyboard (battery?)

You first need to transfer ownership to Brazil.  Transferring the warranty requires (1) that the model is sold in Brazil, (2) that you purchased (or purchase now) an upgrade to an onsite warranty.
www.dell.com/.../warranty-and-ownership-transfer

1 more replies
Relevance 54.53%

I keep getting offered the update to Windows 10 Creators Edition, but each time I accept the update it fails. On shutting down, the update runs to 88% complete and then the computer shuts down. On rebooting I get a message saying, 'We couldn't install all the updates.' In fact, nothing has been installed and the system is unchanged. I have tried updating drivers and I think everything is up to date.

More replies
Relevance 54.53%

I'm trying to make sure I don't have an incorrect setting.  In the BIOS, under System and "Drives" both the SATA-2 and PCIE M.2 boxes are checked.  What does the SATA-2 setting mean?

More replies
Relevance 54.53%

On power-up, the built-in display shows the Dell logo then goes to a black screen.  If I attach an external monitor via a DA200, I can see the Windows 10 login screen and log in. 
The only way to have Windows show in the built-in display is to disable the Intel Iris Graphics 540 entry in Device Manager.  When I do this, I am unable to display to the second monitor/change the brightness of the screen, Windows has no sleep option, and etc...
I've re-installed Windows 10 multiple times and all with the latest drivers from the Dell website.
Can someone from Dell conclusively say whether the black screen is a hardware or software issue?

More replies
Relevance 54.53%

I have just installed a clean UEFI Windows 10 on my almost brand-new XPS 13 the touchscreen does not seem to work at all.
I have gone to the support website to auto-detect and download drivers. Went through Dell's diagnostic tool for touch screen, which said it could not detect any touchscreen device. There are no unknown/driverless devices in my Device Manager.
After scouring through many forum posts, I am baffled. Any advice on this issue would be greatly appreciated!

Answer:Dell XPS 13 9350: Touchscreen not Working on Windows 10

This model is available both with and without touchscreen - check the specifications at support.dell.com to verify your unit does have the touch option.
If it does, and you don't see it upon clean install of WIndows 10, call Dell - the touchscreen is faulty.

1 more replies
Relevance 54.53%

Hey guys, I got a new Dell XPS 13 9350, did a clean install of windows 10 pro. windows update installed all drivers for me. Computer is working well, but the boot time is on the slow side. It takes about 23 seconds to get to windows login screen from clicking the power button.
After clicking the power button the screen remains black for about 8-9 seconds, then the DELL logo shows up. After which is starts loading windows. I've seen some videos like: https://www.youtube.com/watch?v=0XjdXy0yORU There it boots up insanely fast. It will show the Dell logo after only a second or 2.
I've updated my BIOS to the latest version. Fast Boot in bios is set to "minimum", so it loads the least amount of checks. What could be causing the long wait before showing the Dell logo?

Answer:Dell XPS 13 9350 boot time slow

Hi,
Thank you for writing to us!
There are a few steps that you have to try to isolate the issues.
Step 1 – First of all, double-check that your version of Windows is not infected with any viruses.
Step 2 – If you are given the all-clear by your anti-virus software of choice, its worth having a look through the Windows Task Manager.
Step 3 - The Windows key and R as soon as your desktop appears.Type in services.msc in the Run box and hit the Enter key.f one of the processes is dragging its feet, simply Right-Click the item, Open them and then change their Settings from Default – to Delayed Start. Then save and reboot the system.
Thanks
Robin

37 more replies
Relevance 54.53%

Has been working with Dell support for the past one month to resolve intermittent SYSTEM THREAD EXCEPTION NOT HANDLED - bcmpciedhd63.sys blue screen of death (BSOD)  issue.  So far what we have done:
- re-install Windows 10 twice (tried both; flash from BIOS and USB drive)- perform CPU, Stress CPU, Graphic, Stress Graphic, Memory, Stress Memory, Motherboard diagnostics test- Replace motherboard twice- Replace wireless card once

Anyone has encounter this issue before and how does you manage to resolve it? I have also tried to retrieve the BSOD minidump and send to the support team (hope it will be useful to them):
1: kd> !analyze -v******************************************************************************** ** Bugcheck Analysis ** ********************************************************************************
SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)This is a very common bugcheck. Usually the exception address pinpointsthe driver/function that caused the problem. Always note this addressas well as the link date of the driver/image that contains this address.Some common problems are exception code 0x80000003. This means a hardcoded breakpoint or assertion was hit, but this system was booted/NODEBUG. This is not supposed to happen as developers should never havehardcoded breakpoints in retail code, but ...If this happens, make sure a debugger gets connected, and thesystem is booted /DEBUG. This will let us see why this breakpoint ishappening.Argume... Read more

More replies
Relevance 54.53%

Guys
I have just purchased an XPS 13 (9350) last month and its giving me problem connecting with the Bluetooth headset or speaker. I have listed below device which I have tried to connect:-
1. X-Mini Kai 2
2. Creative WP-450
3. Sony MW-600
It will eventually paired in the bluetooth device but not connecting. I'm unable to see the device in the playback device although I have tick Show disabled device.
I have also email to the Dell Support team and tried to troubleshoot as per their advise and its still the same:-
Thank you for choosing Dell. This mail is related to your recent interaction with Dell technical support regarding bluetooth connecting issues. Your service request reference number is SR <deleted> , and Service tag is <deleted>. Please try these troubleshooting steps: Step 1: I suggest you to uninstall and reinstall the Bluetooth headset driver in the Device Manager.1. Press Windows Key + R Key.2. Then type “devmgmt.msc” without the quotes and hit on Enter Key.3.Search for Bluetooth headset driver and expand it.4. Right click on the driver and click on Uninstall. Follow the instruction.5. Restart your computer.
Step 2: Try to connect the Bluetooth headset onto the computer and install the Then run the hardware and devices troubleshooter1. Click on search bar next to the Start Menu.2. Type “Troubleshooting” without the quotes and click on Troubleshooting.3. Click on View All on the left panel of the screen.4. Click on Hardware ... Read more

Answer:Dell XPS 13 (9350) Bluetooth Connecting Problem

You may want to keep in mind the Wi-Fi can have an effect on Bluetooth.  We also need some basic info about your system.  If yo use the rich formatting for a reply you can attach snipping tool pictures.
In Device Manager you should show your Bluetooth device plus a couple of Microsoft entries.  If your headsets/speakers also show that is good.  No Unknown devices anywhere in Device Manager or yellow triangles on any Bluetooth components?
Do you know the Bluetooth version of your devices?
You seem to imply pairing the device does not work well.  Can you tell us what is happening and what tones you might be getting from the devices?  Are you able to get them in the pairing mode and your see on the Settings-Devices-Bluetooth page the system loading the drivers?
When you try to connect, do you just power on your devices and not put them in the pairing mode?  Any option showing up for connecting them.  The first time you connect, you may have to allow it but devices seem to operate differently and may not need certain steps.
What Wi-Fi card do you have?

1 more replies
Relevance 54.53%

So I just recently noticed this problem. Every time I startup my system, that's when it occurs. It seems that I'm not the only one experiencing this issue since I've researched the issue and others are experiencing a similar situation. I tried playing some audio, but speakers seem to be fine. 
Anyone know a resolution?

Answer:Dell XPS 13 9350 sound crackling issue

Hi,
Thank you for writing to us. I would ask you to provide us with some more information so that I can assist you  better ,
*Check if  the problem completely goes away when the computer goes to sleep and comes back.
*Is the noise heard when you try to boot into safemode with networking.
*Have any recent changes ( software/hardware) made to the system.
*Which is the operating system installed on the system and have you tried using a headphones to hear if the same issue is seen during system startup.
Awaiting your response to proceed.
Regards,

8 more replies
Relevance 54.53%

I very recently purchased a xps 13 9350. I unboxed it last night and out of box I noticed that it would make a buzzing noise seemingly randomly. So I will list all the symptoms here and the troubleshooting I have done and maybe perhaps someone with more electrical knowledge than myself will be able to help.Symptoms
As I said there is an electrical buzzing noise coming from the top left part of the chassis, it is most audible near the escape key but it is in that general area. Escape key, the 3 key, the R key, and around the tab key.
If I were to describe the noise I would say it sounds like an electrical buzz similar to when something is shorting out or an arc is made. I would also say it is very similar to coil whine or the noise a mechanical hard drive makes when the read write heads are moving. It is also vaguely similar to the noise a cicada makes.
The noise also seems to happen randomly, sometimes it is present and sometimes it is not. The same is to be said for its intensity, sometimes the noise is VERY audible (can be heard no matter where you are in the room) or sometimes it is very quiet and can only be heard if you but your ear right next to the places I listed earlier.
Furthermore the noise seems to intensify when there is a lot of movement on the screen. If I scroll up and down quickly on a page the noise will become more present and get louder. In fact as I type this it seems to act up randomly when I press keys or it will occur even when I am not touching t... Read more

More replies
Relevance 54.53%

 Hi all,

I have an annoying problem with my Dell XPS 13 with W10 Pro and Iris Graphics 540.

overnight the laptop stopped booting into windows:
1. power on the laptop
2. key in bitlocker pwd [before anyone says, disabling bitlocker does not fix the issue]
3. W10 loads initially (spinning circles)
4. The load screen flickers (just when the movement of circles goes from smooth to choppy) and then remains black. Forever.
5. Hard reset by pressing pwr for 4 seconds

Rinse & Repeat, endless loop.

When I enter into safe mode the windows boots using the basic VGA driver - laptop works perfectly fine. When I disable the iris graphics and do a clean restart - it goes into full windows. The moment I enable graphics driver - black screen straightaway.

If I uninstall graphics drivers completely whilst in safe mode and boot into windows I get about 15-20s before windows realises that basic driver is not good (at least it works) and installs Iris graphics... which cause the instant black screen.

I have tried about 3 sets of drivers (recommended from dell website and directly from intel) - nothing works.

I have since applied all the recommended dell updates for this laptop including flashing the BIOS. This helped for 1 boot when everything started working fine and I was able to jug between iris graphics and VGA while in windows - restarted the laptop and I am back at square 1.
Google search does not help at all.

Anyone able to help with this?

More replies
Relevance 54.53%

Recently, my XPS 13 (9350) with Touch screen will just boot to a black lcd screen. I have a dual boot with Windows 10 and Ubuntu. When I turn the system on, I can get past the dell logo to the operating system select screen. However, once I got past that screen, it just becomes a black screen. The only way to get it to work was to use an external monitor. When I used an external monitor, I did notice that the touch screen still worked despite the laptop lcd showing no image.
Since, it was happening on both operating systems, I suspected a hardware problem. I found a post on this forum that suggested running the lcd diagnostic, which showed no errors. Another poster said swivel/jiggle the laptop screen up and down. When I did that, the lcd screen image came back. I think there must be a loose connection somewhere or maybe a wire in the hinge is starting to fray?
Just how bad is this issue? Will it get worse? I have owned this laptop for almost one year already and warranty is probably still good for 2 weeks or so.

More replies
Relevance 54.53%

New XPS 9350, been using it for about a month. Except the Thunderbolt connecting to a 4K display issue (sorted out with keeping the lappy in airplane mode and having internet access though USB 3-LAN cable) everything seemed very good. Until yesterday when on an important meeting the screen while working on battery power, the screen went blank. Tried to reset with holding the power button down for about 10 sec. The button LED and the keyboard lights cycled, but the screen remained blank (no DELL logo on boot as well). I connected the power adapter, the screen came on. Few moments later it went black again. Cycled the power, no response from the screen this time. I did a quick browse for solution and found a guy claiming that disabling C-State in the BIOS has fixed similar issue. The problem is that this time no matter how many times I reset though the power button the screen remains blank... Eventually after 20 min the screen appeared and I managed to get the BIOS changed (disabled C-State). The rest of the day the XPS was working fine and I tough the issue is gone. Until this morning, when I opened the lid and the screen was black again. So, back to square 1. After few minutes fighting with the power button and connecting the power adapter, the screen is on again. Obviously this is not sustainable, as I won't know whether on my next meeting the lappy won't let me down again. I'm slowly getting fed up by this Dell product, and although I really like it, issues like... Read more

More replies
Relevance 54.53%

Good evening,

since i bought my DELL XPS 13 9350 im facing several Wireless problems. The build in DW 1820A is really weak. But the biggest Problem is, that i just cant establish moderate Internet-Speed, when Bluetooth is turned on. Everytime, when BT is turned on, the WiFi Speed just decreases to a Level, at which not even the Google page can be opened. DELL Germany send me a new DW 1820A, but the same Problem is occuring with the new Card.
However, now DELL Germany send me an Intel 18260. The WiFi-Speed increased compared to the DW 1820A. Furthermore, when BT is turned on, the WiFi Speed is stable. However, the BT has another Problem: While BT devices are shown as connected with the Notebook, they dont work really well. Headset dont stream Audio properly. After 30 seconds the Audio just is not streamed anymore, while the device is still connected.
If someone knows any solution, i would be very grateful. 

The newest Drivers are installed for the Intel 18260 and (i think) all Drivers and apps for the old DW 1820A are deinstalled (Network and BT-Drivers, Wissdom? Bluetooth app, DW WLAN Card app).

More replies
Relevance 54.53%

Hi all,
I recently purchased a TB16 thunderbolt dock. Everything seems to work perfectly except for the fact that my XPS isnt actually charging. The battery indicator shows that its charging but the battery continually drains and not indication of charge time shows up leading me to believe that no power is actually going to the laptop.
I have updated all the drivers except for the Thunderbolt 3 Firmware which continually fails to install. It gives me an error message of  "Thunderbolt Firmware installation failed" and I believe the NVM firmware is 8 currently. Im speculating that this is causing the charging issues. Has anyone had a similiar installation problem? Ive tried disabling my antivirus etc but it continues to fail.

Please help!

Answer:Dell XPS 13 9350 and TB16 dock problem

(EDIT: The information below pertains to the XPS 15, not the XPS 13 like the OP is using. Apologies for the confusion.)The TB16 is sold with two different wattage AC adapters: 180W and 240W.  The XPS 15 requires that the TB16 be powered by the 240W adapter in order to charge the system. Check the wattage on the AC adapter you're using with the TB16.

6 more replies
Relevance 54.12%

Having trouble charging phone

More replies
Relevance 53.71%

Hi,
I'm using an XPS 13 9350, and 'm currently having an issue whereby when I start up my laptop I'm receiving the error message.
"AC power adapter and type cannot be determined, the battery may mot charge, the system will adjust the performance to match the power available"
The laptop sticks at 1% and wont charge. Although the light is still on the adapter, the light does not appear at the front of the laptop where it would usually indicate charging, apart from occasionally brief moments before the laptop boots following pressing the on button.
I have forced the latest BIOS update past the 10% battery block, however this has not helped.
I've had the laptop and adapter roughly a year.
Any assistance would be much appreciated.

Answer:Dell XPS 13 9350 - AC power adapter and type could not be determined

If "roughly" is less than a year, call Dell for warranty repair.
If it's over a year, first thing to try is a new OEM Dell AC adapter -- most computer shops should have one you can try.  If that fixes it, replace the AC adapter.  If not, replace the DC power jack:
www.newegg.com/.../Product.aspx
And if that doesn't solve it, it's the charge circuit itself that's bad -- replace the mainboard.

1 more replies