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X1 Carbon and Sierra EM7345 problem with Mobile Br...

Question: X1 Carbon and Sierra EM7345 problem with Mobile Br...

Hi, I am running Windows 7 PRO on Carbon X1 and I have a constant ?disconnection? problem with the modem. Current firmware is FIH7160_V1.1_MODEM_01.1349.12 ? this is shown in the Intel MBIM Firmware Updater.I downloaded latest Lenovo driver for my X1 Carbon, Windows 7 PRO from Lenovo www and installed it.Then I opened Intel MBIM Firmware Updater as I want to change firmware to V1.2Loaded FIH7160_V1.2_WW_01.1522.02_NAND_Generic.flz.It went OK.When I pressed ?Update Firmware? there is answer:ERROR: Firmware v1522.02 is not intended for this model of the device?. I tried with other firmware versions, eg:FIH7160_V1.2_WW_01.1415.07_NAND.flzFIH7160_V1.2_WW_01.1415.09_NAND.flzFIH7160_V1.2_WW_01.1442.07_NAND_Generic.flzbehave exactly the same I need to upgrade firmware to 1.2 as I have a constant ?disconnection? problem with EM7345.thanksBud

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Preferred Solution: X1 Carbon and Sierra EM7345 problem with Mobile Br...

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Windows just updated again and now my LTE wireless card no longer works.  In the device manager the Sierra Wireless EM7345 4G LTE hardware has an exclamation mark and the device status lists. This device cannot start. (Code 10){Operation Failed}The requested operation was unsuccessful. I tried updating to the latest driverfrom July, but to no luck.http://support.lenovo.com/us/en/downloads/DS040771?LinkTrack=Solr I also tried uninstalling and reinstalling again, but no change.  It seems to prefer the "Generic Mobile Broadband Adapter" driver from Microsoft when I try to update. Any suggestions?

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Hi Support, I would like to change a setting, so that the Sierra Wireless Adapter only connects to 4G networks. In Windows 10, I cannot see anywhere where I can easily set this. I would expect there to be mobile management software where these settings could be changed. I never want to connects to GPRS, and would like my Sierra Wireless mobile card to only connect to 4G or not connect at all. This would prevent the card dropping down to GPRS when the signal is temporarily weak and force it it to try for a 4G connection. I have had similar functionality on prior USB mobile data cards I.e. Vodafone, and hence the expectation that there would be similar settings on the Sierra Wireless. Thank you, George

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I can use 4G with a China Unicom SIM card, but can't use China Telecom SIM card. What's wrong? ? C:\Windows\system32>netsh mbn sh rad int=* Radio state information for interface Cellular:
-------------------------------------
Hardware radio state : On
Software radio state : On C:\Windows\system32>netsh mbn sh intThere is 1 interface on the system:

Name : Cellular
Description : Sierra Wireless EM7345 4G LTE
GUID : {24D38066-0CEA-46BD-B9A8-D24763EE7DD1}
Physical Address : 98:81:81:51:5f:57
State : Not connected
Device type : Mobile Broadband device is embedded in the system
Cellular class : GSM
Device Id : 013937007******
Manufacturer : Sierra Wireless Inc.
Model : Sierra Wireless EM7345 4G LTE
Firmware Version : FIH7160_V1.2_WW_01.1528.04
Provider Name :
Roaming : Not roaming
Signal : 0%
RSSI / RSCP : 0 (-113 dBm)C:\Windows\system32>netsh mbn sh read int=*Ready information for interface Cellular:
-------------------------------------
State : Ready to power up and register
Emergency mode : Off
SIM ICC Id : 89**********************
Number of telephone numbers : 0C:\Windows\system32>netsh mbn sh rad int=*Radio state information for interface Cellular:
-------------------------------------
Hardware radio state : On
Software radio state : OnC:\Windows\system32>netsh mbn sh cap int=*Device capability information for interface Cellular:
-------------------------------------------------------
Device type : Mobile Broadband device is embedded in th... Read more

Answer:X1 Carbon 20BS Sierra Wireless EM7345 can't use Ch...

Just my 2cents, but have you tried putting the SIM in a regular handphone/cell phone?  Sometimes, some carriers may require you to "activate" the SIM.  You may also need to put in APN, etc information in the "Advanced Options".

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I get a completly new X1 Carbon, but unfortunately there is NO driver for the WAN Card Sierra Wireless EM7345 on the lenovo page! How can I install this card on my X1 Carbon?Therei s only a driver for EM7355 and this driver is not compatible with the EM7345 in my X1 Carbon! Thanks for your help! Best regards,Johannes













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Answer:X1 Carbon - Driver Sierra Wireless EM7345 ?

Hi, jkuengWhat's the OS installed on your laptop? For win8/8.1 there are no needs for drivers if the card is in MBIM mode. It must work natively in OS. Let's check it. Look at the Device Manager, open Network Adapters item. You should see something with AiarCard. Open Properties, Details tab, pull down Options list, find out an item Compatible ID. Looks like USB\Class_xx&SubClass_xx&Prot_xx). Copy the values and past here. Will look.
 
Also, could you, please, post here USB IDs of this card? Find it at the same list under Hardware ID item (looks like VID_xxxx&PID_xxxx).

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Dear All, I have a X1 Carbon with Sierra EM7345 WWAN modem. It is all installed perfectly - drivers etc. But id does not recognize the SIM card. I have googled a bit and I can say that:1) I have the drivers OK, I have the WWAN network adapter etc.2) I have inserted the SIM card correctly The SIM card works perferctly if I use the USB 3G stick instead. So the problem is not in the SIM card.I think there is some configuraiton of the Sierra modem which should be done - to switch to 3G/2G or something. Please help - one of the main reasons to buy this laptop was the embedded WWAN. Thanks. Here are some screenshots with the config:











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Answer:Carbon X1 SIM card not detected (Sierra EM7345 WWA...

Hi,1. what's the OS version? Seems it's win8. When did you update the OS last time?2. What's your mobile broadband carrier and country?3. How do you establish internet connection via USB 3g stick? Do you use 3rd party connection manager?

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Hello everyone, I'm a bit desperate because I already tried so much.I'm running Windows 8.1 on my Lenovo X240, BIOS version 2.3 and the WWAN functionality broke about two weeks ago and I'm quite sure that this is related to a few updates that came either with Windows or more likely with Lenovo System Update which had a BIOS update and some driver updates alongside at that time.I cannot even try to establish a connection to the Deutsche Telekom LTE network, because all I'm seeing is "Insert a SIM" in the connection bar.This is what I tried so far:Use a different, well known working SIM card.Re-Install the driver packageUninstall and re-install the driver packageuse the "repair" function of the driver package setupBIOS downgrade from 2.3 to 2.29Disable and enable the WWAN functionality in the BIOSReplace the mainboard (lenovo service technician just went away an hour ago)And I'm still having the same issue. Now it's really nailed down to be either the BIOS or the driver in win 8.1 x64. One thing makes me wonder:When I choose to update the driver in the device manager and the Sierra card details, I'm pointing Windows direclty to the directory that contains the inf files and the device manager tells me that "The best driver software for your device is already installed." and shows me a "Generic Mobile Broadband Adapter". Is this an indicator for Windows completely ignoring all drivers in the setup directory of the driver package?Also, when I lookup the driver details, i... Read more

Answer:X1 Carbon - Driver Sierra Wireless EM7345 showing "Insert a SIM"

Hi, JrgenWhat wwan card related items are there in the device manager now? Are there unknown devices, as well with "1 CDC" context in the name?

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Hello, I'm thinking to buy ThinkPad Sierra Wireless EM7345 4G LTE Mobile Broadband FRU: 04X6014 for my ThinkPad X250. I?ve few questions, Pease suggest ...1. Is it really any good and practically beneficial?2. Can I use it on Fedora 27, How?s Linux support?3. X250 has two PCI Express M.2 card slot and one is already occupied by WLAN Card and other slot is available, Can I use empty slot for FRU-04X6014?4. Can I use both WLAN and WWAN simultaneously?5. What is the impact on battery (Windows and Linux)?6. Is AliExpress a good place to buy? Thankyou  

Answer:Sierra Wireless EM7345 4G LTE Mobile Broadband FRU: 04X6014 for my ThinkPad X250

Regarding your questions:1) I personally use it and it's really good, as I don't want to use additional USB modem or WWAN wireless router.2) Can't say, as I don't use Fedora.3) There's a dedicated port for this module. Please make sure, that you have an antenna connectors for module and adapter for a SIM card. Moreover, instead of WWAN module, you can install there a m.2 2242 SSD disk.4) Both can be enabled and connected, but application will use one at time.5) I have an extended battery, so it's hard to tell. I guess it have a simmilar power usage as WLAN module (basing on Windows power utilization). Can't say about Fedora.6) It you don't want to have a problem with whitelist (it prevent system from booting, when unauthorized module is installed), then I look for module on eBay. Make sure, that photos explictly show FRU PN: 04X6014 on module's label. Models without it will not work.

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WARNING!!! The instructions in this post are applicable only to EM7345 installed in Lenovo laptops!! For example, models T440, X240, X1 Carbon 2nd and 3rd gen, X250. For tablets or other devices don?t use the firmware given in this post, you can brick your EM7345! Unfortunately, the default factory EM7345 firmware version  (1.1) has some bugs. For example, after connecting to a LTE network and then disconnecting manually, the network status of the connection was changing for me to ?No service? until device restart. Also, the device often disappears from Device Manager and reappears there with the name ?1 CDC? and does not work until you disable and then enable it again in Device Manager. All those issues are caused by some bugs in EM7345 firmware.But there is a newer version of firmware, namely 1.2, where the above bugs are fixed. But by default, you cannot flash it, because firmware updating is supposed to work unattended. And this is not nice of Intel and Lenovo. The users must be able to do firmware updating when they need or want it! Bad, bad Lenovo, very bad! Here?s the instructions of how to flash your EM7345 to the latest version:Make sure you?re using Windows 8 or 8.1Go to the control panel and uninstall Sierra Wireless EM734x 4G LTE Software from Program and Features.Reboot your laptop.Download and install the latest EM7345 driver package from the Lenovo website. http://support.lenovo.com/us/en/products/laptops-and-netbooks/thinkpad-t-series-l... Read more

Answer:Sierra Wireless EM7345

 12345678910111213141516171819202122232425262728<?xml version="1.0" encoding="UTF-8"?><Config><EmailTo></EmailTo><EmailSubject></EmailSubject><!-- Location of where the trace file will be stored --><TraceDir>%USERLOCALDATA\temp\TraceApp</TraceDir><!-- Trace level can be any number between 1 - 9 --><TraceLevel>1</TraceLevel><!-- EnableTracelevel true = show trace level in GUI. Works only in Windows 8, not in     Windows 7 --><EnableTraceLevel>false</EnableTraceLevel><!-- Location of where the firmware database is located. --><CustomFirmwareDatabase></CustomFirmwareDatabase><!-- 0 - turn off Application logging. 1 - turn on  Application logging --><AppLogging>1</AppLogging><!-- Max size for debug logger file --><AppLogSize>4096000</AppLogSize><!-- Resource file with translated string table --><ResourceFile>Resource_en-us.xml</ResourceFile><!-- Silent Auto Firmware Update --><SilentAutoFWUpdate>false</SilentAutoFWUpdate><!-- Prompt Silent Auto Firmware Update failures, this configuration is only applicable if 'SilentAutoFWUpdate' is true --><PromptForSilentAutoFwUpdateFail>true</PromptForSilentAutoFwUpdateFail><!-- Enable Firmware System Tray. Default is true to enable --><FirmwareSysTray>true</FirmwareSysTray></Config>Now, re... Read more

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Hi, In Lenovo`s website it says that Sierra Wireless EM7345 FRU 04X6014 has GPS as well. So, I installed it on my x1 Carbon gen2, its network is working perfectly but when I tired its GPS it isn`t. When I open Maps of Microsoft or installed other apps it didn`t work either. So, where could be the problem.. is it the app/program or it`s the modem I am using Windows 10 Pro Thanks,Kushtrim













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Answer:Sierra wireless EM7345 - GPS

Hi, kushtrimIs there location sensor, em7345 related, in the device manager?To force em7345 embedded location receiver to work, Sierra Wireless drivers should be installed and modem virtual ports composition edited. To understand the cituation read this thread and post:https://forums.lenovo.com/t5/ThinkPad-Tablets/ThinkPad-8-GPS/m-p/1758669#M29493

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What a pain! The Sierra Wireless EM7345 is so unusable (Windows 8.1 / 10); Deutsche Telekom SIM. Sometimes it works; sometimes it doesn't. Using deal-in tools help sometimes but not always. Called Lenovo; they sent me an replacement (ericsson) ... with not LTE / 4G. Come on Lenovo ... the internet is full of issues with this real worst Sierra Wireless EM7345 module. Fix it!

Answer:X1 - 20BS003NGE - Sierra Wireless EM7345

Hi bbhermann, There have been several updates. Here is the latest:
 
http://support.lenovo.com/us/en/products/laptops-and-netbooks/thinkpad-x-series-laptops/thinkpad-x1-...
 
Did you try it? Tell us more!

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after the last (automatic) software update I cannot find my EM7345 (it also used to publish a screen asking fro the PIN befeore, now it says "not found or removed" in the adapter status of Access Connections. I have tried to manually reinstall, but it still does not show up, also in the network adapters tab of the device manager. Has anyone a solution?

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I've got old 1.1 firmware and because of that (dis-)connecting issues.Using the newest drivers from lenovo (02-2016) I followed the instructions from:http://zukota.com/sierra-wireless-em7345-how-to-flash-the-latest-firmware/#comment-20191) edited the config.xml:<?xml version="1.0" encoding="UTF-8"?>
<Config>
<EmailTo></EmailTo>
<EmailSubject></EmailSubject>
<!-- Location of where the firmware database is located. -->
<CustomFirmwareDatabase></CustomFirmwareDatabase>
<!-- 0 - turn off Application logging. 1 - turn on Application logging -->
<AppLogging>1</AppLogging>
<!-- Max size for debug logger file -->
<AppLogSize>4096000</AppLogSize>
<!-- Resource file with translated string table -->
<ResourceFile>Resource_en-us.xml</ResourceFile>
<!-- Silent Auto Firmware Update -->
<SilentAutoFWUpdate>false</SilentAutoFWUpdate>
<!-- Prompt Silent Auto Firmware Update failures, this configuration is only applicable if 'SilentAutoFWUpdate' is true -->
<PromptForSilentAutoFwUpdateFail>true</PromptForSilentAutoFwUpdateFail>
<!-- Enable Firmware System Tray. Default is true to enable -->
<FirmwareSysTray>true</FirmwareSysTray>
<!-- Enforce module compatibility -->
<EnforceModuleCompatibility>true</EnforceModuleCompatibility>
<!-- Added new parameter to update firmware at time of Add --&g... Read more

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How to flash the firmware of the sierra wireless em7345 on windows 10 ?  Its not possible through the steps i could find which was only for widnows 8. 

Answer:Sierra Wireless EM7345 windows 10

HiOnce the modem drivers are installed, including Intel flash tool, and the sim card inserted, during laptop cold start the flash service checks out whether newer firmware is available according to current modem fw and the sim card data (more clearly, cellular operator MCC/MNC values), and performs the flashing process if it's needed, in auto mode. You should see appropriate notification from the flash service in the system tray.

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I'm having problems with EM7345 modem every time I close lid after resume I can't see no more any 3G networks in Windows 10 connection manager, I have to restart my notebook and then I can connect again to 3G network.Could anyone help me with this, I use X240 with Windows 10, modem drivers version- 2.32.10970.4625, firmware version:FIH7160_XMM7160_V1.2_MBIM_GNSS_NAND_REV_4.5 2015-May-12 14:28:08
*FIH7160_V1.2_WW_01.1442.11*"





_____________happy x240 user

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May i know whether Sierra AirPrime EM7345 work with ThinkPad W540?













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Answer:ThinkPad W540 Work with Sierra EM7345?

Since it is listed in the official parts-list for the W540: Yes. However, you will need a Lenovo branded card (04X6014, which is the Sierra Wireless EM7345 LTE/HSPA+ 42Mbps M.2 Card).

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When i located 4G area in SYDNEY, i am able to switch on Wireless WAN Radio, anyhow it doesn't work at all. But when i located 3G area, i can not switch on Wireless WAN Radio, also i can not use internet service. 

Answer:Sierra Wireless EM7345 software request

HiWhat operators are you connecting to? Telstra?What's the OS version on the laptop?Modem behavior above might relate to the error you've described in another thread.

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Hi, I am getting strange errors. Connection might work fine for hours but then it goes nuts. I can connect to my mobile internet provider but no data is moving. Attached a picture of errors. What is this?  













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Answer:T540p Sierra WWAN (EM7345) reliability

Picture disappeared.It says (the Windows 7 network diagnostics program):The mobile broadband network connection operation (context activation) failed with error code 0andProblem with wireless adapter or access point

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I am using the EM7345 in my X1 carbon 2014 on a daily basis. It works flawlessly with my local 4G SIM. (No need for APN settings)I went to Spain for a week and tried 2 different providers: Labara and Hits mobile.They are both guesting in Vodaphone's network.In the network connection dialog they both indicate Vodaphone ES with an additional roaming indicator.When trying to connect they both ask for an APN string: gprsmov.lebaramobile.espc.hitsmobile.es After clicking connect it takes like no time till it says "cannot connect," I wonder,Windows bug? (windows 8.1 update)Sierra driver bug?or maybe vodaphone trouble? btw, I also tried a "native" vodaphone ES sim (no need for APN settings)Worked perfectectly ! Any suggestions?         

Answer:Sierra Wireless EM7345 not accepting APN settings

I have exactly the same issue.My thinkpad 8 LTE (sierra EM7345 chip)with windows 8.1 doesn't work if the sim card requires APN configuration!





Thinkpad 8 4G/128 GB LTE 64 bits Windows 10 pro/8.1 pro

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Hey Crew, Trying to download drivers for Sierra Wireless EM7345 4G LTE driver for win7 64bit: http://support.lenovo.com/au/en/products/Laptops-and-netbooks/ThinkPad-T-Series-laptops/ThinkPad-T45... and getting page not found https://support.lenovo.com/page-not-found Can you please direct me to the new link? Cheers,Dean













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Answer:Sierra Wireless EM7345 Unable to download

Hello, servicedesk1I'd assume issue is casued by replacing old drivers and links to the new ones.Get them here:https://download.lenovo.com/pccbbs/mobiles/gtwo44ww.exe - drivers and firmware package, 2.16.10870.4434, 2016/01/29https://download.lenovo.com/pccbbs/mobiles/gtwo44ww.txt - readme

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If I have understand correctly EM7345 is made specifically for Lenovo based on their requirements and specifications. Lenovo is also responsible for this firmware....on Carbon X1 etc...   I found an interesting AT command for Sierra Wireless EM7345. The command is ?AT+XCIQ?. There?s the following text string in EM7345 firmware file (it is present in any version so far): +XCIQ CIQ: Carrier IQ enable/disable.Let?s try to get ?help? about this command:  AT+XCIQ=? +XCIQ: (0-1) OK1234AT+XCIQ=?+XCIQ: (0-1) OKSo, we can suppose that 0 disables this Carrier IQ feature, and 1 enables it.Let?s read the current setting of this feature: AT+XCIQ? +XCIQ: 1 OK1234AT+XCIQ?+XCIQ: 1 OKLooks like it?s on by default. Let?s try to switch it off?NOTE: If you?re running firmware earlier than 1522.02, don?t enter the following command!If we try to enter: AT+XCIQ=01AT+XCIQ=0i.e try to disable Carrier IQ, EM7345 will have a fatal crash and reboot into boot flashing mode and it will be stuck there for good.So, Carrier IQ is always on and if you try to turn it off using the above AT command, that will kill the device!With firmware version 1522.02, AT+XCIQ=0 returns OK and there?s no fatal crash like in previous firmware versions. Also AT+XCIQ now accepts 3 possible values with 1522.02 firmware: AT+XCIQ=? +XCIQ: (0-2) OK1234AT+XCIQ=?+XCIQ: (0-2) OKSo, 0 must be disable, 1 enable, and what is 2? Any value gets OK response and t... Read more

Answer:Sierra Wireless EM7345: Who’s spying on us?

Another repost zukota's blog w/o author's mention.

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Hello! I have a T450s with a Sierra EM7345. After a vanilla installation of Windows 10 and Update 1607 I don't get a stable connection with 3G/HDSPA/LTE to O2 with this card. I have used the latest drivers 2.25.10910 and software 2.21.10890. The card shows firmware FIH7160_V1.2_WW_01.1528.04. Energy-Option is set to maximum performance. The connection to O2 is established very quickly, but I have a plenty of time-outs over this card.Does anybody have the same problem or has a solution? Thanks Axel

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I am looking for a practical way to upgrade firmware of Sierra Wireless EM7345 on a system without Windows. Either a Linux tool or something that could be booted from USB drive would do.

Answer:Sierra Wireless EM7345 firmware update w/out Windo...

talk to the zukota guys.

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Hi , I have updated to the 1607 Anniversary Update in August and noticed that my WWAN Sierra Wireless EM7345 had problems starting up after reboot. Because of other problems with the 1607 I reverted back to 1511 and everything was alright again.A week ago I upgraded again to 1607 and again, my WWAN sometimes cannot start when booting up. The error log shows Miniport Sierra Wireless EM7345 4G LTE, {b343453c-24e6-493d-ba47-33eaec4de5e3}, had event Fatal error: The miniport has detected an internal error (details see below). So this clearly has to do something with the 1607 update or the drivers for the WWAN. I am using the latest drivers from the Lenovo website and have also tried to update drivers in device manager. But no luck. What helps to finally start the WWAN is either a reboot (the chances the WWAN is started properly are about fifty-fifty) or clicking WWAN off and on in flight mode options of Windows.  Maybe someone has an idea other than waiting for Microsoft to fix this stupid 1607? Thanks and best regards,Martin  Log Name:      SystemSource:        Microsoft-Windows-NDISDate:          10.10.2016 06:37:19Event ID:      10317Task Category: PnPLevel:         ErrorKeywords:      (16384),(16),(4),(2)User:      ... Read more

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I installed WWAN card Sierra em7345 on X250 with Windows 7.How make GPS working? (not going to upgrade Windows)?Did anybody do it?Tank you

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HelloI have a W541 running Windows 7 (64bit). I've found 'Sierra Wireless GNSS Sensor EM7345 4G LTE' appearing with exclamation mark icon in the device manager. Lenovo solution center also shows it as disabled device. I have downloaded and installed latest driver (2.17.10870.4454). After installation the device seems fine in device manager but as soon as I restart the notebook the device appears again disabled in the device manager. I?ve just found in the README file the W541 is not listed as supported model by Windows 7. According to this file W541 is supported by W8 or W10 but unfortunately I?m not able to install any other OS on the laptop.Can I expect to have support for W541 with W7 in a future software release? ThanksZoltan

Answer:W541 Sierra wireless EM7345 GNSS Sensor

I'm having the same problem with my Sierra Wireless 7345 on a W550s running Windows 10. It came with the laptop, so I'm sure it's supposed to be compatibile. I think it's a driver compatibility problem. Unfortunately, I've just chalked it up to the "Windows/Lenovo" tax - some things work, others just don't. I've gotten no reponse from Lenovo.

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Hi all,I've really been helped by this forum in the past, and really hope you can help with this issue.I've installed the card and installed the driver - all of which has gone down without a hitch. The compute recognises the card with no issues. Unfortunately, however, when a simcard is inserted it does not register the simcard whatsoever - 'Insert sim' is still present.In my searches on this forum it seems this problem is Windows 10 specific - the system does recognise the wireless card but does not recognise the simcard reader. Anecdotally, it seems to work for others when using Windows 7 (although that wouldn't be a fantastic solution in my situation.)Is there any solution for this?Thank you in advance for your time and any responses!Jack

Answer:Lenovo Thinkpad T450s, Sierra EM7345 and Windows 1...

Hello, jraynerwin10 doesn't need wwan card's manufacturer drivers for the normal mobile connection, it has a native support that. Additional drivers are needed for the legacy location features via NMEA port, for the custom wwan card virtual devices configuration (like NDIS port etc).So, the 1st thought modem firmware is outdated. Check it out:open command prompt window (cmd) and type in the following stringnetsh mbn sh cap int=*Copy and past an output here (remove Device ID for your privacy).Another version is connection settings, APN mainly. Do you see a cellular network item in the win10 network settings?Anyway, I hope mobile device em7345 is present in the Device Manager w/out errors.

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I upgraded my Helix Gen 2 to Windows 10 with few problems except for the Sierra WWAN interface to Windows 10 settings. The cellular button on the wireless menu is greyed out and the cellular option page in settings shows no devices. The adapter setting shows the adapter, and on the Settings, Network & Internet , Airplane mode page show both Mobile broadband and Wi-Fi buttons. WWAN can be enabled by truning off Wi-Fi and turning on Mobile broadband on Airplane Mode settings page. With these settings, I can connect to WWAN Verizon and get to internet but:1. Settings, Network & Internet , Cellular shows no connections2. Wireless pop up menu shows Cellular and Mobile Hotspot greyed out. So, in summary, I can connect to WWAN, but only via Settings, Network & Internet , Airplane mode page using proceedure above. By the way, my upgrade to Win 10, switched on the rotation lock, but I was able to fix that in Win 10 settings in table mode.  

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Hi there, I have a W541 with Sierra EM7345.I had and now have a lot of problems with the WWAN-Card, and more like you can read here: https://forums.lenovo.com/t5/ThinkPad-P-and-W-Series-Mobile/W540-Freeze-on-boot-screen-when-connecte... And now i cannot reinstall the driver because it's not supported for Windows 7 x64 any more:Sierra Wireless EM7345 Software for Windows 10 (32-bit, 64-bit), 8.1 (32-bit, 64-bit) - ThinkPad Now I have supported hardware with no driver available?!

Answer:ThinkPad W541 no driver Win7x64 support for Sierra EM7345 any more?

Hi aschulte,
 
If you have a W541 then you need the driver for the EM7355 card; that's what should be in the system unless the parts list and psref are mistaken.
 
http://support.lenovo.com/us/en/products/Laptops-and-netbooks/ThinkPad-W-Series-laptops/ThinkPad-W54...

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I have a X1 Carbon 2nd Gen and recently upgraded to Windows 10. I am having a problem with Sierra wireless EM7345. Whenever i run my computer on battery power Sierra WWAN card doesn't work at all. It shows as unknow device in device manager. There is absolutly no problem while connected to AC power. Any help.

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I have a T440 with Sierra LTE. It works just fine for connecting to mobile networks.But here in New Zealand, one of our providers also provides free wifi hotspots to customers on certain plans. In order to use this though, I have to enter a password that is sent to me by SMS.Is there any way that I can view SMS messages sent to the SIM card that is inside my laptop?At the moment, I have to remove the SIM from my ThinkPad (with all the hassle that involves), stick it into my phone, get the password, then transfer the SIM card back into my ThinkPad (and often as not, there is no power socket nearby, so I can't restart because I had to disable the internal battery when removing/replacing the SIM card).So, if someone can point to a way that I can simply view those SMS messages on my ThinkPad, I will be enernally grateful.













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Answer:A way to send/receive SMS messages on ThinkPad T440 with Sierra EM7345

Use Lenovo Access Connections if OS on your laptop is win7, or Sierra Watcher connection manager for both OS, win7/8.

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HelloI got a totally new T450s with Windows 7 preinstalled. I did immediately an updgrade to Windows 10. Now the Sierra cellular modem is not working properly after inserting a SIM card (which works fine on another laptop). It says "Cellular No Service". The driver that is installed is "generic mobile broadband adapter" and not the Sierra Driver. I downloaded the lates Sierra Driver from the Lenovo website and installed it. Without success, it always installs the "generic mobile broadband adapter".Anyone any idea? ThanksAlexander Avidan

Answer:t450s Sierra Wireless EM7345 not working after upgrade to Windows 10

Welcome, Alexander Do you see broadband item on the cellular settings pane?The most likely cause of issue is APN setting missing in the connection profile. What is your operator name and what profile settings do you see?Win10 doesn't need modem manufacturer drivers for broadband access only, it uses built-in drivers. Also, there are default connection profile settings in the OS. If your operator is missing in that base or connection profile settings differ, you should edit profile on the cellular pane under administrative privileges.Anyway, I'm not sure em7345 modem in the Device Manager's "Network adapters" category in the win10 with OS built-in drivers installed should look like "generic mobile broadband adapter".

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After installing Windows Fall creators update 1709 my Sierra EM7345 almost doesn't work. When I establish the connection everything works fine, but only for 15-30 seconds, then connection goes away. Ping 8.8.8.8 starts throwing error: General failure. I tried installing newest driver from lenovo support, but situation hasn't changed. Driver properties screenshot attached. 


























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Hi guys, I've been debating on the purchase on a Helix 2 the deal breaker is if the broardband version (USA) that it has, is EM7345 unlocked?  I've called Lenovo Support and there not sure and avoid answering the question.  The only thing that do say is that they offer ATT or Verizon service. Anyone know if the EM7345 is unlocked?  Thanks!













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Answer:Helix 2 Integrated Mobile Broadband EM7345 Unlocked?

EM7345 is not locked in any means http://support.lenovo.com/us/en/documents/pd031021 Features and Benefits of ThinkPad EM7345 4G LTE (4XC0F46957):LTE/HSPA+ SupportOpen SIMSupports EMEA countries, Australia and New ZealandDelivers a true broadband experience to any device, anytime, anywhere.





__________________________________ThinkPad (1992 - 2012): R51, X31, X220, Tablet 8.Do you care about privacy and security ? Leave Google behind

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Hi, what are the differences between those models?Quick google image search reveals at least such versions of EM7345:G12Z024.05,G12Z024.05 HFG12Z024.23 HF Which is compatible with ThinkPad T450s?BRW?odek 

Answer:Sierra Wireless EM7345 models: G12Z024.05, G12Z024.05 HF or G12Z024.23 HF - differences?

Hello and welcomeAny FRU p/n 04X6014.

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Hi all, I just received my new X1 Carbon 2017 (20HR) a few days ago, but am struggling with the WWAN. Windows 10Tried 3 different SIM cards (2 different providers), which all work fine on a mobile phoneSierra EM7455 looks fine in Device ManagerUninstalled Sierra drivers and reinstalled (current ver 10.0.14393.0)(Re)installed the only related package I could find on Lenovo's website (Sierra Wireless EM7455 Software for Windows 10 (64-bit) - ThinkPad X1 Carbon (Machine Type 20HQ, 20H...... no luck. Diagnostics confirm "No SIM card inserted".Since there is only one way to insert the SIM, I am sure it is inserted correctly. Any suggestions...? Would be such a pity if it is a defect on a brand new laptop... 

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Hello.I just received my X1 Carbon gen. 4 laptop with a factory installed Sierra Wireless EM7455 WWAN card and provisioned with Windows 7.  Unfortunately, I have a very persistent and annoying problem. Almost every time it resumes from hibernate mode the WWAN card device fails to restart---the Sierra Wireless EM7455 Qualcomm Snapdragon X7 LTE-A QDLoader Port has an error: "This device cannot start. (code 10)" as reported by the Device Manager. I have updated the drivers to the latest version  on the support site (version 7.26.4539.0105 of the Sierra Wireless Lenovo Mobile Broadband Driver Package/Device driver version 16.3.1005.41) Any thoughts?

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Dear Thinkpad X Forum, here it is Michi, an old user of all kind of Thinkpad. In the last 5 years I have had the X1 Carbon (1st and 2nd Generation) and X1 Yoga (1st generation). After a very unfortunately repair in my X1 yoga (only 18 months old but suffered 4 onsite repairs with the only result that two LCD screen were broken, hinges not working and battery not able to work on a reliable manner), I decided to move to a X1 Carbon 5th Generation. Info regarding the new laptop:- 20HRCTO1WW- Received on january 4th 2018 (should have been produced in the last week of 12/2017), directly shipped from PRC-WWAN: Sierra 7455 ISSUE:1) tried to insert the MICRO-SIM I had on my the X1 Yoga. It was not recognized, in fact it is still showing "Insert SIM"2) Tried the MICRO-SIM again on my X1 Yoga: it works fine. Tried it in a couple of cells: works fine.3) I checked extensively that forum and found a lot of tread mentioning problems with the SIERRA 7455 WWAN4) Just check Lenovo updates. I have installed the following update:Sierra Wireless EM7455 Software for Windows 10 (64-bit) - ThinkPad7.47.4743.01052017/10/16 5) Just restarted the computer and check it again. Still not working. I would appreaciate any help, since in the plenty of posts I have read, there are a huge bunch of possible problem causes / solutions. Since the computer has less than a 1 week I supose there is no HW problem but a SW one.. Of course, I can provide more data on that matter - I am on... Read more

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Configuration:X240 with Sierra Wireless EM7355 - Gobi 5000 with driver package V3.11.1310.3981Access Connection V6.21Windows 7 SP1 64BitWireless Provider Telus in Canada Problem I have is whenver I boot my system, the modem get "configured" with the following message"Configuring Mobile Broadband device" and goes form 1% to 100% (about 3 mins)Then the first itme I try to use the mobile boradband, it does the same thing.I am then able to use the internet connection.When I look at the speed, it says 21Mb connection. Help - Questrions:1. How do I get the system to not constantly configure the modem., I owuld think it would only need to do this once.2. Sometimes, I see speed of 42mb, not sure how/why I get the slower speed 95% of the time. This is very frustraitng since nobody wants to wait 5 mins before they can connect to the internet.

Answer:Sierra Wireless every boot "Configuring Mobile Bro...

I've been fighting with this, too. No answers yet.

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how to switch mobile operator while roaming with Sierra EM7455 or manual select the operator ?? is there any guide out there ? 

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Not sure if this is a problem, more just a question... I installed a brand new Sierra EM7455 WWAN module a few days ago in my X260--got it direct from Lenovo. Getting it working was a little convoluted (had to reset BIOS) but it connects just fine to AT&T. The question or concern I have is when ever I restart the computer, I get a pop-up in the lower right that says "Configuring mobile broadband device...Do not shut down or restart Windows." It takes about 1-2 minutes, says "success" then everything is fine. The "problem" is that this happening every time I reboot. Has anyone seen this or know what's wrong? I've attached a screenshot of the message. I installed the official Lenovo drivers for the EM7455. I tried uninstalling the Sierra package and the message goes away--but so does the WWAN module... I re-installed the driver package and now the message is back. I had an X250 with the previous gen Sierra WWAN module and it was generally trouble free, no strange issues like this. Thanks
























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I just recently subscribed to Sprint Mobile Broadband from the 3G store, and I got the 598U Sierra USB Modem for $30, a free antenna, and bought a router from them.

My question is about the 5 gig limit that Sprint has on it's $60 a month service. If you exceed the limit, you get charged extra. Is there any type of tracking software that shows how much bandwidth has been used?
 

Answer:598U Sierra USB Modem & Sprint Mobile 5gig limit

What router are you using?

Usually when you use the aircards on your laptop the connection app keeps track of usage (I know sierra's apps do from experience, as does verizons). Through a router it depends on what you are using though.
 

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hey as the subject say, can i insert sim card from another country and carrier ?do i need  unique sim card for that ? i have 3g unlimited data plan, can i use it ? thanks

Answer:x220 Mobile Broadband (Sierra Wireless MC8355 - Gobi 3000) is sim free ?

largo wrote:
can i insert sim card from another country and carrier ?

As long as your 3G carrier supports BYOM (Bring Your Own Modem) for their service, AND it operates on a 3G band supported by the MC8355..... yes, you can.
 
Cheers,
 
Bill
 
 

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I've got a new X61 which had an internal 3G modem, the Sierra Wireless HSDPA MC8775. It comes with a Vodafone Mobile Connect application that should work with the modem BUT I can't get them to work together - the Modem drivers always seems to time out when I query the modem and the Vodafone application says it can't locate the SIM card. I've udpated the Modem drivers from the Lenovo site to V2.0.13.0 dated 11/01/2007. However Lenovo does not publish an application to manage the connection even though it sticks a Vodafone logo its hardware. Vodafone list Vodafone Mobile Connect software - version 5.10.0020 (Last Updated: 28.06.06) as compatible with the X61.http://online.vodafone.co.uk/dispatch/Portal/appmanager/vodafone/wrp?_nfpb=true&_pageLabel=template1...I can't get this app to work with the drivers. It seems really strange that the listed compatible appication is so old. Vodafone have a new version of their applicatuion. V9.1 Last Updated 12.02.07http://online.vodafone.co.uk/dispatch/Portal/appmanager/vodafone/wrp?_nfpb=true&_pageLabel=template1...Same problem here. I've tired to get suport from Vodafone and they send me to Lenovo, likewise Lenovo send me back to Vodafone! Has anyone managed to get the X61 with Sierra Wireless HSDPA working with Vodafone Mobile Connect in the UK. It so it would be great to hear what versions of drivers and applications you are using. Or is there anyone at Lenovo who knows how to get thi... Read more

Answer:X61 Sierra Wireless HSDPA MC8775 Modem & Vodafone Mobile Connect Compatability

Don't bother about the vodafone sw, use access connections which came pre-installed. You can turn wwan on and off using the Fn F5 key combination

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I've been trying to fix a problem with my Lenovo T460S for months now, with hours spent on it and no success. The thing pops up with "Configuring mobile broadband device" every time from a fresh start, which takes about 30 seconds to complete. I've read this is to do with the SierraEM7455 onboard, but there is only one driver available for this on the website, and this does not fix the problem.  Does anyone know how to fix this? I'm getting very frustrated with it.

Answer:T460S "Configuring Mobile Broadband Device" every time on power up (Sierra EM7455)

HiThere is a solution in another thread where you've posted short question about issue with em7455 - disable Selective Suspend Mode drivers.Navigate to the folder where em7455 drivers package from Lenovo site is extracted (usually c:\drivers...). There should be Lenovo7455DriverSetup installer and Configuration.ini file. Open the latter in the text editor like Notepad. Add the following string in the 1st section [Default Values]:SS=0It'll disable SS mode drivers installation. Save the file, reinstall the drivers. I'd advice to remove existing modem drivers firstly.

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Question: Carbon mobile

When I connect my carbbon mobile sometime it connects to wifi sometimes not
 

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Hi everyone! I have t540p with windows 8.1.I updated drivers for em7345 (ver.2.1.10640.4269 of 7/27/2015) and now I have the following problem. If I turn on my laptop after hibernation, em7345 cannot connect to the internet. Only after rebooting of em7345 via device manager, em7345 works properly.Has anyone had such problem? Is there a solution? I installed previous version of drivers, but it did not help. Thank you in advance for help and advice!





t540p RAM 16 Gb SSD 256 Gb + SSD 1Tb EM7345

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Hello, I bought one year ago a W550s with the 4g Modem EM7345, (I think that it's this model). One month ago the 4G modem has disappear from my computer and i can't connect to internet again.I don't show it in the device manager Also i have another problem, the key "0" of the numeric keyboard doesn't work (The computer is in warranty) Anyone could help me with this problem?Thanks

Answer:W550S. Problem with 4g Modem. EM7345

You have to update EM7345 firmware by installing software package from Lenovo. There are still small issues but it is much better than the default firmware that does not work at all. Follow the discussion here https://forums.lenovo.com/t5/ThinkPad-Tablets/Sierra-Wireless-EM7345-Beta-Build-4389/td-p/2193557 




__________________________________ThinkPad (1992 - 2012): R51, X31, X220, Tablet 8.Do you care about privacy and security ? Leave Google behind

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I recently upgrade my X1 Carbon with Windows 10. And now the Mobile is not working. The mobile is showing under Network and Internet, but cannot connect and returns an error that there is no signal. There is no problem with the mobile signal, and it seems that there is a problem with the driver. Can anyone help, please?

Answer:Mobile not working on X1 Carbon

Hi and welcome, JohankWhat's the model of the broadband modem installed (have a look in the Network category)?What's the name of your cellular operator and network you are try to connect to (3G, LTE)?

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I'm in the UK and have an X1 Carbon  - type 20A7  with its own mobile broadband adapter. I have inserted a SIM card with 5GB of data on it and I can connect to the internet (ie. it says its connected and has internet access). The 02 mobile broadband site for topping up the SIM looks like everything is working ie. no telling me I owe it money or saying there's some other problem that needs fixing. I can ping news.bbc.co.uk and google.co.uk but can't get to either of them as websites using either Firefox or Microsoft Edge. For secure websites I get the error message "secure connection failed" and for others "the connection was reset while the page was loading" Other things aren't recognising that they've got an internet connection either (AVG, some Windows things that try to connect to go.microsoft.com)Have tried restarting the computerHave tried turning AVG (firewall + antivirus software) off.Have tried going into and out of airplane modeWhat do I try next?

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In a bunch of the pre-release reviews they stated that you would be able to choose your wireless data provider. http://www.notebookreview.com/default.asp?newsID=6536&review=lenovo+thinkpad+x1+carbon+business+ultr... Apparently, this is not accurate.  When I received my X1 Carbon it had a defective WWAN card.  While on the phone with Tech Support I asked about using Verizon instead of AT&T and was informed that AT&T was the only carrier supported by the X1 Carbon. Not cool that the reviews/promo material that is used to sell the product does not match what is being sent out.

Answer:X1 Carbon - Verizon Mobile Broadband

Here you go.

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All of the promotional materials for the X1 carbon talked about "no contract embedded 3G". My new X1 shipped with all the Lenovo Mobile Access software that links me to the no-contract website. However, after a long time on the phone with Lenovo Mobile Access they tell me that only X1's that shipped with a GOBI modem have this option. Mine shipped with an Ericsson modem. As far as I can tell I have to get a contract with AT&T and a new SIM to use mobile broadband? This is ridiculous. Some people got X1C's with GOBI, others with AT&T. It seems like false advertising to offer "no contract embedded 3G", and then be denied this service if you end up with an Ericsson and not a GOBI. 

Answer:X1 Carbon Lenovo Mobile Access

Contact customer service and send them a copy of the promotional material and ask them to swap it for what you want.

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I slapped on my T-Mobile sim card today and didn't have to make any changes.  It connected just fine and I am getting HSPA+ speed.  Which is 3G.  I have a 4G plan with T-Mobile. However, every now and then, I have to reset my account because this is a phone plan and T-Mobile prohibits using data on anything other than a phone or sharing it as a hotspot.   

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Hi all, So I've just taken delivery of an X1 Carbon Touch - i7 with 8GB RAM. Overall I'm impressed - weight is good and the body is beautifully finished. The screen is usable but a little disappointing given the quality of the rest of the package. But here's the thing I'm struggling with....I thought the X1 Carbon Touch didn't have a mobile broadband option. So when I looked at the back end of my laptop I was surprised to see what looked like a SIM card slot. It opens, and there appears to be room for a full size SIM. See the attached...  Any idea what's going on? LC













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Answer:X1 Carbon Touch mobile broadband...

litecubed wrote:

Any idea what's going on?
 

The SIM card reader and WWAN antennas are installed in all X1CT configurations, whether a WWAN card is installed or not in the factory delivery.  If you need WWAN at a later date, you can installl a Lenovo supplied WWAN card.
Cheers,
bill

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Dear Team, I have a lenovo laptop with the below config, i7-4600U(3.3GHz),8GB RAM,256GB Solid State Drive,14in 2560x1440 LCD,Intel HD Graphics,Wireless option,WWAN option,Bluetooth,1Gb Ethernet,UltraNav,Secure Chip,Camera,8c Li-Ion,Win7 Pro 64 I had recently updated the OS to windows 8.1 pro. i am trying to use the mobile broadband from my laptop but its not working. Please help me with your suggestions. Regards,Akhild

Answer:Unable to use Mobile Broadband on lenovo x1 carbon

Welcome to the CommunityWhat's the laptop' MTM code? What do you see in the Windows Device Manager in Network Adapters category? Are there any unknown devices or the ones with errors, including Other Devices category?

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Hello I have had my Lenovo X1 Carbon for 1 week now to replace my X301, I have VPN issues through the integrated mobile wireless, i.e. it try's and fails, does not even get to the VPN verification stage. I have disabled all Firewalls on the device however it is like it is being blocked by the carrier.  I am using Microsoft Windows VPN and it works fine through to my office on WIFI and Hardwired and even paired with my Cell Phone, but not Lenovo Integrated Mobile. Using IPSEC authentication for the VPN to our company router (Draytek 2820n) This is driving me crazy, has anybody else had similar issues, or shed some light on this.ThanksChris

Answer:Lenovo X1 Carbon Mobile Boardband VPN does not work.

Hi cpickles,
 
Has your X1 Carbon's WAN card been updated with these?

 

 
Have you tested the WAN card without the VPN software just to make sure it works?





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Hello all, My Mobile Broadband seems to be Greyed out inside of Access connections. I can not switch off from Wifi to anything else  I have put a fresh windows 7 64 bit image onto the system, installed all drivers, followed by Lenovo System Update and all of those updates. I do not see any missing devices in device manager. I have 5 devices listed under "Network Adapters" inside of device managerBluetooth Device (Personal Area Network)Bluetooth Device (RFCOMM Protocol TDI)Intel(R) Centrino(R) Advances-N 6205Lenovo USB2.0 Ethernet adapterPANGP Virtual Ethernet Adapter If i "show hidden devices" in device manager, i can see the WAN Miniport (IKEv2, IP, IPv6, L2TP, Network Monitor, PPPOE, PPTP, SSTP) I have tried downloading the driver for the mobile broadband card directly and installing, which happens, but nothing changes. I have also switched out the AT&T card inside the device, thinking it might have been a bad SIM, but nothing changes. Still unable to switch to Mobile Broadband Has anyone else experienced such an issue or have any idea on what else to try? Lenovo X1 CarbonModel: 3444FEU

Answer:Lenovo X1 Carbon Mobile Broadband Greyed out

 My Mobile Broadband seems to be Greyed out inside of Access connections. I can not switch off from Wifi to anything else  I have put a fresh windows 7 64 bit image onto the system, installed all drivers, followed by Lenovo System Update and all of those updates. I do not see any missing devices in device manager. I have 5 devices listed under "Network Adapters" inside of device managerBluetooth Device (Personal Area Network)Bluetooth Device (RFCOMM Protocol TDI)Intel(R) Centrino(R) Advances-N 6205Lenovo USB2.0 Ethernet adapterPANGP Virtual Ethernet Adapter If i "show hidden devices" in device manager, i can see the WAN Miniport (IKEv2, IP, IPv6, L2TP, Network Monitor, PPPOE, PPTP, SSTP) I have tried downloading the driver for the mobile broadband card directly and installing, which happens, but nothing changes. I have also switched out the AT&T card inside the device, thinking it might have been a bad SIM, but nothing changes. Still unable to switch to Mobile Broadband Has anyone else experienced such an issue or have any idea on what else to try? Lenovo X1 CarbonModel: 3444FEU

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HiI just got my X1 Carbon w/ WWAN (EM7455) but I've noticed that the T-Mobile LTE-A performance is noticeably slower than it is on my LTE iPad Pro.  I've run multiple tests and I get 45-55mpbs download on my iPad. The Carbon only registers about 20mpbs.  My phone (also T-Mobile) is also registering 55mbps+ so the Carbon is definitely the odd one out.  Has anyone got any experience with this? Could it be to do with the T-Mo SIM not being optimized for LTE-A, or something?  ThanksGraham 

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Sirs, I don't know why when I put sim card to sim slot, it didn't work.I'm not sure the reason is I didn't upgrade Integrated Mobile Broadband?If I want to use sim slot to add sim card to surf, what can I do...?Please help me...Thanks.

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Hello all so I got here a Carbon X1 with a 3G card.However, after installing the latest driver from the lenovo website, the card is not listed in my hardware manager on Windows 8 and when clicking the Internet Access icon on the taskbar only the Wifi networks are shown. Any help on this matter? Do I need additional software? I have Windows 8 x64 and the SIM Card from Belgium. Thanks!





X1 Carbon

Answer:Mobile Internet - How to make it work? (X1 Carbon)

Are you sure you've got X1C with factory installed 3g card? Or you have "wwan ready" laptop only?Check out your laptop onfiguration using serial numberhttp://support.lenovo.com/en_US/product-and-parts/partsLookup.pageFor 3g card you should find something like these strings:60Y3267 F552160Y3297 H5321wOr 60Y3257 Gobi3 WWAN if your laptop is for/from North America market.

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We recently got two Thinkpad Carbon X1 Touch PCs which run Windows 8 Pro.  There is a sim port at the back for 3G mobile band access. We purchased two sim cards directly from Lenovo (@ $9.99 or so) and put these in our PCs.  The sim cards come with a phone number to register the cards 866-207-5353 and their website is http://mobile.lenovo.com which turns out to be run by Sprint. I note that the Lenovo client for this card athttp://support.lenovo.com/en_US/downloads/detail.page?LegacyDocID=MIGR-68495#systemis specific for Windows 7, not 8, and I am aware of possible mismatches in drivers between 7 and 8 so I have not installled this. When I first called that 866 number to register the sim cards, I  was told that they received an email a month ago that the TP Carbon X1 was not supported in the US and they told me to call Lenovo Support Lenovo Support just checked that my drivers were up to data, and agreed that I should not install the Windows 7 dirvers.  They told me to call back the 866 access number, since only they know how to activate the cards. I called back the 866 number and I was told that they do not yet support Windows 8 which is why I cannot activate my new cards.  They don't know if other cell phone providers have similar plans, but I was advised to try some of them.  Really!!?? What's going on with this product?





http://www.ingber.com

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Hello, I have a Lenovo thinkpad x1 Carbon 4Gen with Windows 10. When I connect to internet with my sim card to the mobile broadband network, my screen is blinking (screen getting on and black several time). The connection is good but it blinks time to time. It happens even when I am already connected and while doing stuff online. Thanks for your help. Joel

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Hi All,I wonder if someone could help me with upgrading my Lenovo X1 Carbon 2014. I've had laptop with SIM card reader but without broadband extension card. So, I bought the broadband extension card on the e-bay (Ericsson N5321gw). I've installed the hardware (extension card was inserted, red and blue cables were connected) and drivers/software from Lenovo website. I've put SIM card to the reader and if iI try to turn it on... there is an information "SIM card is not present... bla bla bla". I've checked different cards of different mobile operators and there is always the same information. I gave up! Maybe there is somebody here who knows what I do wrong? Thanks in advance!BR,Kuba 

Answer:X1 Carbon & mobile broadband extension card/modem

Hi,what application do you get such error message in? Or do you get it after you pressed the wireless icon in Function Mode for the adaptive keys?Is wwan port enabled in BIOS Setup menu (I/O Port Access menu)?Anyway open cmd line window, type in the following commands and post results here:netsh mbn sh rad int=*and:netsh mbn sh int
 
You can remove ID information (IMEI) for your privacy.

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I reinstalled my Carbon to win8 64-bit and after that my 3g mobile broadband just doesnt seem to work. I have reinstalled proper Ericson drivers via Lenovo System update few times and still my Mobile Broadband software doesnt recognize the device. Any tips or hints?

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I inserted my SIM card (perfectly working) into the slot of my X1 carbon (mobile broadband upgradable).The SIM is not detected.What should I do exactloy? Am I missing any driver or else?Thank you.

Answer:Thinkpad X1 carbon mobile broadband upgradable: it does not detect SIM card

Most likely you're missing the internal broadband card. This can be purchased from Lenovo as an option.

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Hello,  I know that this is a well known issue however I still can't seem to solve it I have Windows 10 and my system is up-to-date however the mobile broadband driver doesn't workEven though I downloaded and installed the latest driver, in device manager it shows the following:  The drivers for this device are not installed. (Code 28)There are no compatible drivers for this device. I tried to change the compatibility to windows 7 and windows 8 but it still doesn't work Please advice RegardsAli Elmeshmeshy













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Answer:ThinkPad X1 Carbon Type 3460 - Ericsson N5321gw / H5321gw Mobile Broadband Driver for Windows 10

Hi and welcome, ameshmeshyIf modem is exact H5321gw check out current modem firmware installedhttp://support.lenovo.com/us/en/products/laptops-and-netbooks/thinkpad-x-series-laptops/thinkpad-x1-......and drivershttp://support.lenovo.com/us/en/products/laptops-and-netbooks/thinkpad-x-series-laptops/thinkpad-x1-...Anyway, what wwan device name do you see in the Device Manager, under Network adapters category? Or whether it looks as an Unknown device in the Other devices category?

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I recently reinstalled Windows XP on my T60. I have downloaded and installed every recommended driver, for Windows and Thinkpad, and I continue to get a "found nerw hardware" warning. I can not get any driver to work, and uninstalling the device didn't work...it just keeps coming back. What can I do to get this problem to go away? Thank you John













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Answer:Sierra Wireless Driver Problem

P.S. I failed to state that is the Sierra Wireless MC5720 device that is causing trouble. Thanks for any help you can provide.

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Error:unable to find a bootable option. press any key to shut down.
the above mentioned message is coming when i switch on the mobile. i went to the shop they are saying software problem. how to solve this issue. please suggest what to do to rectify this problem.

Answer:my mobile nokia lumia 635 has software problem. when i switch on the mobile it is showing

Windows phone recovery tool might help.

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Hello,
When ever there is a message from the Mothership like, "Resource trial complete" from mission one, or any automated message with the accompanying text, it stays there and will not let me go further into the mission.
One way I have found around this is to save the game and then load it again, then it continues on with the next automated message. However, this only works to a point to where I am inevitably stuck in the mission from the last time I had an automated message. The widescreen doesn't disappear, the name of the area remains, as does the "Game Saved" message. I cannot progress any further than the beginning of mission two. I have installed the patch and it has not corrected the problem. Any help will be appreciated. Thanks.
 

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I have problem with modem in X1 tablet. I installed the latest drivers, The problem is still, the modem is not working. Please help me.


























Zrzut ekranu (1).png ?409 KB

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I have problem with modem in X1 tablet. I installed the latest drivers, The problem is still, the modem is not working. Please help me.


























Zrzut ekranu (1).png ?409 KB

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I bought two brand new X270's WWAN upgradable and bought EM7455 cards separately. I installed the cards as directed. When I booted the laptop the first time after installation, a warning message saying something to the effect of "unknown network hardware EM7455." Windows didn't detect the newly installed card. So I did a CMOS reset (removed the extra battery, disabled the built-in battery on the BIOS and pressed the CMOS reset button to the left of the battery bay). After the CMOS reset, Windows recoginized a new hardware by the name of "Sierra Wireless EM7455 Qualcomm" but couldn't install the driver (see the attached screenshot). I did install Lenovo's EM7455 driver (total file size 191MB) and didn't work. I turned to Sierra and found a generic USB Build 4581 driver and it didn't work. When I restarted Windows, the newly found hardware was gone. I did a CMOS reset again and it came back up on the device manager list.  So I turned to Windows update. It found a driver update by the name of Sierra Incorporated - Ports dated 10/20/2016. It tried to install it but it failed. However, the device's name was changed to Qualcomm COM Port (3) and it was still not installed properly. I went to the device's properties and changed the port to 8. It recognized the full name of the card but GPRS connecitons on Windows didn't show up. I restarted Windows, and the device was gone again! I checked the BIOS permissions and I tried different scenarios (disabled WWAN, e... Read more

Answer:Problem installing Sierra EM7455 WWAN card on X270

Hello and welcomeCould you provide the wwan card service p/n (FRU)? It's printed on the modem's labelCompatible wwan card (em7455) doesn't need manufacturer's (Sierra's) drivers as win8.1/10 has native drivers for MBIM network mode. Modem in the default configuration supports that mode.Also, to make sure for current wwan modem state, provide its IDs, please:- Device Manager, right click on the modem entry, Details tab, Option list, pull it down, Hardware ID (the 3rd item from the top);- copy and past here the values from the field below

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I recently purchased an unlocked Huawei E856 mobile wifi.
I intended to use the t mobile sim card from my tablet.
When I switched it on it connected to T mobile and to my (and other peoples) devices.
The display shows a phone with transmission waves and then a series of X's and despite showing connected would not download any data.
My original sim was a combi - I thought that may be the problem and so after an unbelievably frustrating few days managed to get hold of a standard sim. This produced exactly the same result. I did try a mate's 3 sim and that worked fine. What am I missing?

Answer:T mobile sim problem in mobile wifi

Maybe it is not unlocked after all.

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Question: T440 EM7345

Hey I have bought a T440 with the "integrated Mobile Broadband upgradable".Will I be able to use the Thinkpad EM7345? /Jonas

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Question: T440s with EM7345

I've got a T440s running windows 7 with a em7345 4g mobile module installed, the drivers install correctly and it recongnises the sim but fails to find the network (upon trouble shooting the connection windows suggests that there is no signal, however my phone uses the same network so I know this to not be the case). My best guess so far is that it's either something to do with the apn settings (I'm based in the UK and use the giffgaff mobile network which does require apn settings to be set) or there's an issue with the antena. No connection shows up in the VAN UI. Anyone with any ideas about how I could go about testing either of those things?













Solved!

Go to Solution.

Answer:T440s with EM7345

Hi,you wrote:"... it recongnises the sim"and"No connection shows up in the VAN UI"There is a bit contradiction. Where do you see the sim card is recognized? Is your sim card activated?

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Hi Guys,So using EM7345 - I was using 1415.09 firmware which seems to have really good download/upload speeds but seems to loose the connection every now and again Switched to 1442.11 which is new firmware for my carrier (EE UK) in the UK just pushed with the latest driver but the download speeds have taken a hit, not sure if its more stable.Anyway what are you lot doing firmware wise ? Are you changing it ? If so what firmware are you using ? There's a new 15XX variant in the new driver release but it says NAND so guessing North America market - that said seems to work fine on my modem anyway. Let me know





DangerMouseCurrent Machines : X1-3460/X1-20BS

Answer:EM7345 Firmware - Best One ?

the lastest firmware is 1.2.. and here are the AT main secret programming codes and commands...(I do not want ...etc..publish more secret codes etc..do not ask for more..)..because they are too dangerous etc..to change the commands etc..use this software..PuTTYhttp://www.chiark.greenend.org.uk/~sgtatham/putty/download.html AT commands are very helpful for troubleshooting your device and changing the settings that are not available from standard Windows settings. For example, you can choose the access technology ? 2G, 3G, 4G and even stick to particular frequency bands.EM7345 is using Intel (formerly Infineon) AT command set and it?s not compatible with Quallcomm AT command set. All basic AT commands like AT+CFUN are more or less the same for all 3G/4G devices, but advanced ones, starting from AT+X, are unique to Intel XMM platform devices.No official documentation for AT commands was released by Intel, all I was able to find is some source code fragments for Samsung phones (that are based on the earlier XMM platform, like XMM 6380, or so)  on GitHub.To use AT commands, first you have to enable EM7345 AT command port, There are many cases when your newly installed EM7345 doesn?t work. Let?s start step by step.AT+CFUN?should return: +CFUN: 1,01 means the device is turned on. If it?s not 1, make sure your EM7345 is turned on in Windows Connection Manager. Or try to turn it on using the AT command:AT+CFUN=1Let?s check if the SIM card is working and recognize... Read more

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Question: X240 EM7345 issue

Dear All, I am facing a problem after flash the firmware of EM7345, it become "Unknown Device" now. May I know how can i fix it? Thanks! hang

Answer:X240 EM7345 issue

maybe you can find some answers here:http://zukota.com/

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Hi all,
I got my 5th thinkpad devices X250 since Feb,2015, and I bought a em7345 module from Chinese C2C paltfrom taobao.com
When I use win7 os,it is ok and updatable
but when I change my os to win10 , problem occurs.
I downloaded the newest drivers from support.lenovo.com and installed
File directory C:\ProgramData\Intel\LENOVO MBIM Toolkit\FirmwareDatabase\PreInstalled existed.
The newest version is FIH7160_V1.2_WW_01.1529.06_TS_NAND.fls
But when I launch intel MBIM firmware updated,it shows :
"Device not found or removed"
device information and sim information was all blank
 
When I add flz files downloaded from rokuta.com, it's also not updatable
 
But I can use the sim internet service 
What a [skipped] thing!
Here are some feedbacks after I run "cmd".
    Name               : Cellular
    Description        : Sierra Wireless EM7345 4G LTE
    GUID               : {6EA411DA-ED15-****-****-36D4********}
    Physical Address   : 00:aa:00:4d:**:**
    State              : Not connected
    Device type        : Mobile Broadband device is embedded in the system
  ... Read more

Answer:X250 -EM7345-MBIM_issues

The firmware updates on reboot or if you have PIN protected SIM card after first connection.





__________________________________ThinkPad (1992 - 2012): R51, X31, X220, Tablet 8.Do you care about privacy and security ? Leave Google behind

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Hi -  I have  T540p running on Windows 7 that is equipped with a Sierra EM7345 4G LTE Modem however I cannot get the GPS function to work. I REALLY need to get this working as its going to affect my work sooner or later. Thanks Everyone. S

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Hello,I bought the Card EM7345 for my lenovo t460s laptop. When I opened my laptop,it somehow seems incomaptible... the wires and the connection point at the card em7345 seems to be male. So I wonder if the card and the laptop could not be used together (it is not mentioned in the hardwarecompatibilty table)? [But other people here at forum report that could be used togetherhttps://www.reddit.com/r/thinkpad/comments/4aawmj/t460s_wwan/ ?] Or another stuff necessary to connect to laptop and card? Thanks!

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I have fitted the Sierra EM7345 module to my T440 to get 4G mobile coverage, and this works fine. But the EM7345 also contains a GNSS sensor, which should give GPS position data.In device manager, this sensor is displayed as working correctly, but how can I establish the actual GPS coverage, e.g. number of satelliites received, signal strenght, position accuracy etc?I'm running W10 build 10586.





Hans-HenrikT440 20B7-S0HN00 replacing T60 2007-VPX CoreDuo T2400 1,83GHz, ATI x1300 SXGA+, Win8.1 Pro, 4Gb RAM (=3), Kingston SSDNow V200 128GB, MS Office 2007, OpenOffice. 3 more T60 in family - all now running Windows 10

Answer:T440 EM7345 GNSS sensor

HiYou should enable Location services within the Windows settings.Then use location-based apps or/and widgets.

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I bought EM7345 WWAN card from ebay, and have installed it in my X1 carbon (20BS type), the device is not getting recognized by my machine and after a lot of reading, I found the issue to be incorrect VID (0000) and PID (0002) on the card, does this mean this card is bricked and cannot be recovered? the card shows up as unknown usb device in device manager, before I return the card I want to check if there is any way to correctly re-initialize/re-flash this card, I found that this card will not be supported by Sierra Wireless so posting in lenovo forum. please help or point me to right support personnel.

























Device Manager.jpg ?175 KB

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ConfigulationLenovo X1(brand new)Sierra EM7345(firmware version is FIH7160_V1.2_WW_01.1426.16_TS)Windows7PRO I insert SIM card to slot as well, but I couldn't detect any WAN service provider, and get error message as same as "sim card is not present", so that's why I've upgraded EM7345 driver which is latest version from Lenovo website, and using firmware version as same as FIH7160_V1.2_WW_01.1426.16_TS I find out wrong information, X1 EM7345 IMEI number doesn't match between WAN card printed IMEI number and M2 software device information such as 004999010640000. If someone know about it, please help me.

Answer:X1 EM7345 IMEI doesn't match

HiAs we discussed in another thread (where you haven't answered the last my post with requests) issue might be caused by the broken sim card reader or sim card is being inserted unproperly.

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I recently purchased a ThinkPad W540. And noticed my connection is dropping every few seconds.
 
First thing I did was getting a new SIM card. didn't change anything.Now I left Device Manager open by accident, and noticed the EM7345 was disappearing from the list and then appearing again. Does this mean the EM7345 is faulty?I have been unable to install the latest driver. It still shows the inbox Microsoft driver dating back to 2013 in Windows 8.1. I was hoping a firmware update might fix it. But to my understanding Windows 8.1 loads this firmware from the hard disk or SSD upon boot.
 
I confirmed the network card is also behaving the same in Ubuntu 14.10.Now I plan on calling Lenovo tomorrow for an on-site replacement.

Answer:EM7345 randomly disconnecting in new W540.

When it disappears do you see an unknown device called '1 CDC'  in Device Manager ? It always use Microsoft generic driver because it works in MBIM device mode (IOW there is no need for vendor specific network device driver, except the GPS). What firmware version do you have ? Follow this thread http://forums.lenovo.com/t5/ThinkPad-Tablets/Sierra-Wireless-EM7345-ThinkPad-8-and-10-general-issues...





__________________________________ThinkPad (1992 - 2012): R51, X31, X220, Tablet 8.Do you care about privacy and security ? Leave Google behind

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I saw ThinkPad w550s can add EM7345 4G LTE MOBILE BROADBAND.I just want to know does EM7345 support T-Mobile LTE network in US and other international network such as in Europe  and Asia? http://support.lenovo.com/us/en/products/laptops-and-netbooks/thinkpad-w-series-laptops/thinkpad-w55... I did check the documents about THINKPAD EM7345 4G LTE MOBILE BROADBAND but the information about LTE supported bands are too technical to be easily understood. I heard EM7355 has better support on international network but not sure if w550s can use EM7355 .. or other brand Mobile Broadband.

Answer:EM7345 4G LTE questions on ThinkPad W550S

I have EM7345 working in the UK on an x1 carbon, but I cannot get it to work on t-mobile USA LTE networks -- it disconnects immediately after registering.  T-mobile said the correct bands were covered by the device, but could offer no help.

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I've got a Sierra Wireless ME7345 card in my W550S. It used to work fine, but around the time I 'upgraded' to the Windows 10 Anniversary Update, it comes and goes. When it's not available, it shows as "This device cannot start (Code 10) in the Device Manager. I've tried installing the drivers again and rebooting but it makes no difference.  It will occasionally show up, but after a few sleep and wake cycles it goes away. Rebooting sometimes makes it appear. Thoughts? Thanks!

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Hi, I've planned to buy  a  good LTE WWAN adapter for my T440 recently, but going though many negative opinions on officially supported EM7345  I think it's point less to spend many on it. I really like EM7455 but I am sure I will fall into the problem with "unsupported WWAN card ..."  which I know I can work around, but would prefer a clean solution instead. Is there any good alternative to EM7345 for T440 to get it working out of the box? Ideal would be official BIOS with EM7455 enabled in BIOS whitelist, which I believe is unlikely.             

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hi all, i bought a helix 2 from a friend - he did not use the mobile broadband card, but i need this thing.Using a german Telekom CardModem FW is FIH7160_V1.1_MODEM_01.1349.12 i searched google and forums and found some hints how to upgrade.installed the latest Tool (MBIM Firmware Updater), it comes with a FLS FileFIH7160_V1.2_WW_01.1616.01_Generic.fls and XML file. as i could not find the FLZ, i edited the XML with The infomration for Telekom (26201) When i try to upgrade it says:ERROR: Firmware Telekom Deutschland GmbH, v1616.01 is not intedned for this model of the device. The reason why i want to upgrade is: nearly NO connection with this card, although all other devices have LTE connection Who can help or make my Helix World less dark? Thanks Frank

Answer:Helix 2. / Upgrade EM7345 - where find FW Files?

what worked for me to upgrade: https://zukota.com/sierra-wireless-em7345-an-easier-method-to-update-firmware/ antonio on December 26, 2016 at 4:08 am

Thanks riemannZ!

So the procedure for me was:

a) Install the Sierra Wireless EM7345 driver, in my case gtwo47ww.exe
b) Edit with admin privileges:
%ProgramData%\Intel\LENOVO MBIM Toolkit\Config\Config.xml

and set:

SilentAutoFWUpdate to false
PromptForSilentAutoFwUpdateFail to true
EnforceModuleCompatibility to false
FirmwareSysTray to true

c) Restart

You will be prompted for firmware upgrade, in my case with a generic driver.

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Hi, I bought my Carbon Touch looking forward to activating with Verizon and replacing my current 3g ipad.  After hours trying to figure out how to enable broadband, I find out that apparently the "touch" models don't offer it.  Can someone at Lenovo explain how they can have promotional materials like the page at http://www.lenovo.com/products/us/laptop/thinkpad/x-series/x1-carbon-touch/ that says "ThinkPad X1 Carbon Touch" and "Embedded 3G Connectivity" while not offering it at all? Then, I thought I'd return the Touch and get the regular Carbon, but I'm seeing now that, despite all of the reviews and promo materials that say otherwise, it doesn't support Verizon either.  How can this be true?  Just about every review that I read about these laptops is flat wrong on these topics.  What's the scoop? I tried calling technical support a couple of times and they were of no help.   

Answer:X1 Carbon Touch WWAN (Carbon does not support Verizon and Carbon Touch has no 3G at all)

jprny,
 
Welcome to the Support Forums! I can definitely understand your confusion and I know you must be frustrated. I can clarify that the WWAN is optional in the X1 Carbon, from the same link you provided you can open the ThinkPad X1 Carbon Touch Ultrabook Specs it states there is Optional 3G WWAN.
 
Here is the the X1 Carbon Personal Systems Reference (You will find the X1 Carbon Touch on the very bottom)
This shows the different models of the X1 Carbon and what specifications are included. Unfortunately, I only see AT&T as the 3G provider on the standard models. From the Parts List it looks like there are other options to choose from that would make it a configured to order machine. You may want to contact Verizon to see if any of the WWAN cards work with their network.
 
I would recommend contacting the after sales team:
For Post-Sales Inquiries
Please call 1-866-42-THINK (1-866-428-4465) Monday - Friday 9am - 7pm EST
 
Example: (I dont know what your exact machine type is)

 
I really do understand your frustration, I hope you found this helpful.





Thank you for being a part of the Lenovo Family,Catie--------------------------------------------------------------------------------Did someone help you today? Press the star on the left to thank them with a Kudo!If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with ... Read more

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