Computer Support Forum

Synaptics wbf fingerprint stop working if I reboot pc, while...

Question: Synaptics wbf fingerprint stop working if I reboot pc, while...

With the pc booted and fully working, the installed fingerprint reader functions corretly. If I shutdown the notebook and I restart it, it still functions and I can unlock / login using the fingerprint. If I reboot manually or if the system reboots for example because of updates are installed, the fingerprint stop working. So I need to reinstall the driver using the "repair driver" feature.

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Preferred Solution: Synaptics wbf fingerprint stop working if I reboot pc, while...

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)

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Hi, The scrolling (both horiz and vert) stop working and I have to reinstall the synaptics driver every time to fix this. When this happens, and I open the mouse and touchpad setting, I get an error that reads: "Unable to connect to  Synaptics Pointing Device Driver". At this point, the only fix is as I said, uninstalling synaptics in device manager, restarting the machine and reinstalling the driver till next time that it stops working.  Thanks,Vahid

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HelloI have a problem with mousepad while I'm doing some heavy duty like copy large amount of file from/to hard disk the mouse just stop working at all and I have this problem on two of your devices Ideapad y510p and thinkpad T440p but if I pluged a mouse the mouse works perfectly.

Answer:Synaptics touchpad stop working Ideapad y510p

Sounds like a driver issue. Have you checked your running latest drivers? If so do a complete uninstall of the Touchpad driver then reinstall it with a fresh download of the driver.





Lenovo y510p - Intel Quad-core 4th gen i7-4700MQ @3.40Ghz - 16GB RAM - 1TB HDD 8GB SSD - 1080p FHD - Nvidia 755m SLI

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first off, i'm running xp...

i have shortcuts on my desktop to folders that i use often. if i just boot up the comp, they work fine. after the comp has been on a while(i never shut it off, so after a day or two), the shortcuts stop working, but only shortcuts to a folder. shortcuts to a program work fine. i can still get to the folders by clicking on my computer, then going to the folder, but it's more aof a pain to do it this way.

if i reboot, they work fine again, for a while. then back to what i just explained.

WTF is going on???

Answer:shortcuts on desktop stop working, reboot comp, then they work, then stop... WTF??

Open System Restore back to the date when you "stopped" using the computer.

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Hello, above Problem accoured on my thinkpad T470.I work with this notebook 1 1/2 month on a daily basis and all fine, until now. After a windows 10 update I can not use the fingerprint anymore for log in.I can register new fingers, but its not showing anymore. I found this hint from Lenovo, but the shown way is not working, because there is no software, I can deinstall, like descripted. https://support.lenovo.com/th/de/solutions/ht104227 So, how can I get the fingerprint again, please. Regards Torsten

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Last June Synaptics announced a series of biometric fingerprint readers. The news said that they should be available in the 4th qtr. 2016. Were can I go to get one?

Answer:Where can I buy the new Synaptics's USB fingerprint reader?

Hi and welcome.
This was asked before.
I still don't see it anywhere for sale yet.
There must bugs with it or it was cancelled by Synaptics.

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The Synaptics's USB fingerprint reader were announced this last June. It was expected that they would be available in the 4th qtr. 2016. Where can I buy one?

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My cousin's system recently stopped booting into windows and showed some error so I reinstalled windows 7(32 bit), but after the install nothing is working properly. So I installed windows again but still softwares won't install and even if they do they stop working after a restart,even the nvidia control panel.I've installed every driver.chrome won't run properly and shows some error '0x0000005' ive tried typing --no-sandbox in the shortcut but no luck, mozilla doesn't even starts and opera shows the same error. Net framework won't install shows HRRESLT error.They work right after I install them but stop working after a reboot. I thought it was an issue with the storage or ram so I checked them physically and through softwares and boh seem fine. There are 2 HDD'S attached and both are PATA but have excellent health. Also, one thing to be noted is that the CMOS battery slot is faulty, i.e. it doesn't properly connects to the battery so the date and time and the BIOS settings are reset on every boot, but the system booted perfectly before and this battery defect was still present. What is causing this problem? Is it faulty windows?(I installed using a dvd and have previously installed windows on another computer using the same dvd but it was 3-4 months ago.) I have increased the pagefile size to 8GB just in case... What can I do to make this app crashing stop? Its happening with every software except IE, also windows shows that the task manager and registry has been disabled b... Read more

Answer:Softwares stop working after a reboot!

try
elevated command prompt and run
wusa.exe /uninstall /kb:2859537

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hey guys! this is such a mess!!everytime i install a program on my pc, it works, but then after i shut down my computer, or even simply restart it just stops working, i click on the icon, but to no response, noo matter how much i try, it doesnt work, unless i download the whole program again, and thn istall it all over again, only then is it gonna work but that too, for only that session, if i turn off the computer it goes back to death! :p or maybe i should say once i close the program it stops working!! this happened to so many programs im so fed up of this now! please help guys! i got winxp sp2...this occured with : itunes, nymgo, mediago for psp, etc etcbut hey still some programs do keep working, like yahoo mssngr! its so damn creepy and tiring! please fix this for mee!! i'll be thankfull! and would really really appreciate it! :)

Answer:programs stop working after Reboot

I'd start by running a Windows Repair.id10t

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Hello, I am trying to upgrade the driver for the Synaptics Fingerprint driver using the installer: sp77398.exe. When I ran the installer, I received an error saying: "Synaptics Fingerprint Sensor Driver software is already installed. to continue installation of hte Synaptics WBF DDK, please delete any existing enrolled fingers using HP Protect Tools and then un-install the Synaptics Finger Sensor Driver Software". So I removed the enrolled fingerprints, un-installed the two Synaptics applications i found under "Programs and Features", and went to the device manager and deleted the Biometrics driver, however, i am still getting the same error message.Please help. 

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Programs like Steam AIM and bitlord still work. Any help ?

Answer:Internet browsers stop working until reboot

bump!

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Hello, I have had this problem for several months and I need to get to the bottom of this.  When I reboot the computer (Win 7) some drivers will stop working. This is very noticable, for example with the hotkey function integration drivers. I will install them, reboot, and they will work fine. then after a couple of reboot I will not be able to see whether or not the caps lock is on, or when i change the volume nothing will come up to tell what the volume is. The issue then also affects the integrated camera, and for some reason the communications utility program. If anyone has anything for me to try please tell me. Thanks.

Answer:W530: when I reboot, some drivers stop working

I suppose you should have scratch installed win 7 in a fresh drive so as to avoid many issues like this.Which doesn't mean that I'm saying that is the cause of your problems, but doing an scratch install (not a factory image restore) really makes you the owner of your own system. If you don't suspect anything HW then you probably should go that route and install w7 from an iso image rather than from a factory restore disc set.

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Hi, thanks in advance for your help. I have searched and tried many things but none have solved my issue yet.

Here's the deal. When vista boots my usb and ethernet drivers don't work. I have to plug in a ps2 keyboard and mouse to log in. I can then go to device manager and check the drivers. They all say that the device cannot start. I can then disable the items and re-enable them and they work fine. This occurs at each and every reboot.

I have tried new drivers and flashed my bios. I have tried editing a value in my registry that another forum suggested (changed and "inf" to "system32" at the end of a value, I can look it up if needed). I then uninstalled a months worth of Windows updates and still no dice. Something is not allowing my motherboard drivers to work upon boot up.

Mobo: Asus P5Q PRO TURBO
CPU: Intel Q9400 Quad
OS: Windows Vista Ultimate x64

Let me know what else you might need to know if anything to help me out. Thanks

Answer:USB and Ethernet drivers stop working after reboot

Heyy, i dont want to be the first to jump on this lol .
Has this only just started to happen, or has it been doing it for a while?
If its just started to happen you could try a system restore to a previous date when it was working.

Hope this helps you,
Daniel =)

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Hi,
I run windows vista ultimate, Whenever I reboot and reach the login screen, I can neither use my mouse or keyboard
but when I shutdown and then turn back on it is working just fine!!!
Why can't I reboot? Help me please, It was working fine when I was using Windows XP!
 

Answer:Why do my keyboard and mouse stop working after reboot but not shutdown?!

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Answer:My Blu Windows phone screen stop working. How can I reboot?

hmmm
Well at the very least, hold the volume down button and power button down for a long time, like 5secs? If it's on, it should reboot.
Pull out the battery, wait a bit.... then put it back... If power button doesn't make it turn on, usually just plugging the phone for charging will turn it on?

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Hi,I just upgraded to Windows Insider 17074 and now the Fingerprint stopped working. (Error 31) in Device Manager (Windows is not able to load the driver)I already tired to reinstall Synaptics Metallica MOC Touch Fingerprint Driver for Windows 10 (64-bit) - ThinkPadAny idea? Regards Dirk

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Hi everyone,
Windows 10 updated itself to the Creators Update this week and I notice that my Fingerprint Senor will not work after sleep mode.
When I check the Device Manager it disappeared from device manager and if I choose the show hidden device it says the Synaptics VFS7552 Touch Fingerprint Sensor is disconnected.

I have updated the latest driver from Dell webpage and problem is persists. The only way to "fix" it is to reboot the Laptop and the Fingerprint Sensor will work but when it goes to sleep it will disconnect itself again.

Do anyone know how to fix this issue?
Thanks.

Regards,
Derek Tang

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Hi, I have the Lenovo Yoga 720 15 IKB 80X7 (4K display), since many days ago, I'm currently posting this on 7-20-2017, the fingerprint of my laptop stopped working so now In the windows hello sign in menu it shows a message in which it says "Windows Hello is not available on this device", the fingerprint option doesn't appear there anymore.When I check the issue on the "update device drivers menu" an exclamation mark appears next to the synaptics drivers WBDI, in the section of biometric devices. When I click on it to see more information it appears this message: "This device is not working properly because Windows cannot load the drivers required for this device. (Code 31){Operation Failed}The requested operation was unsuccessful." I show you in the picture the information I get in the driver tab. I do not have the option to roll back the driver so I can't make it work again. I checked and it is the last driver available so far but it doesn't work. By the way I have the same exclamation mark and the same message of error in the driver "system interface foundation driver", code 31..., is there any link with it?I've already re installed windows twice through the option "reset this pc" from the configuration menu, one without deleting my files and the other removing all, but I still had the same issue with the fingerprint reader since the beginning of the new start, it didn't work. Does anybody have the same issue and a solution?Thanks in advance



... Read more

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So, this happens about every twenty minutes while using my PC, I can leave it alone for hours and come back and it will be fine then happen soon after.

The system apps like device manager/Settings/Control panel stop working and have problems and I cannot connect to the wifi.

checklist of things I've tried/know
Wifi adapter is on max performanceSFC, no problemsDrives are healthyActivated windowsMultiple scans with MbamWIFI is working on my other laptops

Answer:Wifi/Device Manager/Settings/Control Panel Stop Working Until reboot

This is so strange. It almost sounds like some sort of shell incompatibility. Wifi adapter has latest drivers, yes?
SFC finds "no integrity violations".
SMART is healthy - have you run chkdsk /r on the OS recently?
Windows is activated.
MBAM finds nothing.
Are you using Defender or Bitdefender for AV?
Can you give us an installed programs list from Ccleaner?
Does this behaviour also manifest itself with a clean boot?
Is this a W10 clean install or an upgrade? If upgraded, from W7 or W8?

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I am having problem with Synaptics Touchpad Driver in Windows 10 OS Build 10586.494.

My Touchpad is a PS/2 Port Synaptics TouchPad.
Driver version is 19.0.12.0 which is a compatible driver provide by HP for this OS.
My Laptop Model is HP Probook 4540s

I tried to reinstall the driver and also upgrade it to 19.0.19.1 but the problem is same. Usually when the Touchpad is off the orange light needs to remain on but it turned of after some seconds or a few minutes, after that Touchpad refuses to turn on by double tapping on disabling area. I need to restart the system to get the Synaptics TouchPad settings in notification area. Sometime one Reboot is not enough to get back these settings.

This problem starts after i upgrade from Windows 10 OS Build 1024 to Windows 10 OS build 10586.....
Please help me to resolve this issue.

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I am having problem with Synaptics Touchpad Driver in Windows 10 OS Build 10586.494.

My Touchpad is a PS/2 Port Synaptics TouchPad.
Driver version is 19.0.12.0 which is a compatible driver provide by HP for this OS.
My Laptop Model is HP Probook 4540s

I tried to reinstall the driver and also upgrade it to 19.0.19.1 but the problem is same. Usually when the Touchpad is off the orange light needs to remain on but it turned of after some seconds or a few minutes, after that Touchpad refuses to turn on by double tapping on disabling area. I need to restart the system to get the Synaptics TouchPad settings in notification area. Sometime one Reboot is not enough to get back these settings.

This problem starts after i upgrade from Windows 10 OS Build 1024 to Windows 10 OS build 10586.....
Please help me to resolve this issue.

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About a week ago I got a popup from Norton Internet Security that said "We've detected an intrusion attempt from such and such IP address with the DeepThroat Trojan. This attack was blocked."

I didn't like the way that sounded so I did research on that trojan, but from what I read on the internet it didn't sound like I had it.

I ran scans with:
SpyBoy
AdAware
Norton Anti-Virus
Panda ActiveScan

And all came up clean.

Then some people said AVG was a good anti-virus, so I downloaded that, ran it, it came up clean, and then I deleted it because it slowed my computer down like crazy (constant 100% CPU usage, etc.)

Ever since then, I've been getting weird warnings and weird random program crashes.

I downloaded Firefox 3 the other day and it crashes a LOT. Some of the other programs I run have been randomly crashing, too (stock trading and charting programs).

I decided I was going to do a system restore to a month ago, but when I went into System Restore, ALL MY RESTORE POINTS WERE GONE!! I know I didn't delete them, so I'm wondering if some malware I picked up did.

I use Firefox for browsing 99.9% of the time so I usually feel safe surfing the web.

I'm using WinXP SP2.

edit - I forgot to mention that I came home from the gym the other day and when I got to my computer Firefox had crashed, all my other programs had crashed, and when I restarted Firefox, my computer rebooted. When it rebooted, there was a message from TeaTimer saying th... Read more

Answer:Browsers crash and stop working until reboot, random programs crash... trojan warning

You know what? Nevermind. It turns out a RAM chip I recently installed had gone bad.

I downloaded memtest86 and some other RAM checking program and burned the ISO files to a CD and booted my computer from them, and it failed a few tests.

I swapped out the RAM and I haven't had a problem since.

So feel free to lock this thread :D

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Hello I ve installed the synaptics driver 16.2.5 i suppose in my thinkpad t420. But everytime after setting the momentum feature "ON" under the ultranav touchpad settings, it automatically disables it after a restart or fresh boot. Momentum works perfectly fine once I enable it but after I restart right away or a fresh boot later, the feature doesnt work. When i look at the ultranav settings, it was disabled.  I ve tried uninstalling the driver and redoing it multiple times but no fix yet. Also I thought, this rapidboot shield must have de;aying it, but i tried uninstalling the rapidboot and did fresh ultranav driver installation still no luck. As of this moment, the momentum feature isnt working after a restart.  MOMENTUM FEATURE  is good and I rally need it. Any fixes or suggestions?!?!?!  ThanksVishak

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running a fairly new 420 machine with ssd i usually use the fingerprint logon, but out of nowhere, my laptop can no longer find the fingerprint device  tried rebooting, still unable to find it does not show up in device manager either. the green light next to the machine is still on, so i know it's getting power it's a win 7 64bit machine any thoughts would be appreciated

Answer:420S Fingerprint sensor cannot be located even after reboot

Download and install:http://www-307.ibm.com/pc/support/site.wss/document.do?lndocid=MIGR-73585





___________________________________________________________Lenovo Thinkpad T420s

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I have just acquired a W501 Thinkpad. The fingerprint software asks me to scan my finger and then opens up after every boot. Very strange as this did not happen on my old T61p. Does anyone have any ideas re this. The software version is v5.9.2.5912. I note there is a newer version, not too sure whether to download and install or see if I can resolve the issue with this version.Regards to allChris

Answer:W510 Fingerprint Software - Keeps opening after reboot

The software opens up on every boot? It might be on the startup programs. Try following these steps: run-->msconfig-->startup tab--> unselect the fingerprint.Another option might be to check if the program has a "start this program upon startup" Lastly just update the software using the windows update.Hope these instructions work

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On Windows 7 Pro after each restart there is no longer fingerprint data of any user. That happened after official update of driver. I've tried to uninstall driver, lenovo utility etc. but nothing helped.When I try to remove software, it seems that there are two versions of Lenovo Fingerprint Manager installed?!

Answer:T540p - Fingerprint Software lost data after each reboot

T540p uses Lenovo Fingerprint Manager Pro (not Lenovo Fingerprint Manager).
As a first troubleshooting step, please make sure you have the correct software installed.
http://support.lenovo.com/us/en/downloads/ds034486
 
If you have Lenovo Fingerprint Manager installed, uninstall it.
 
 

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I have this machine dual-booting Windows 10 Enterprise and Home. I set up fingerprints on both operating systems, and they both lose my FP's after reboot. The Win10 Ent OS is bitlocked, if that matters. It acts like it isn't even looking at fingerprints when I try to log in. Like, it doesn't say "Fingerprint not recognized" or anything. I log in with PIN then add a FP, then lock Windows and try to log in with new FP and it works. If I try to log in with an existing FP of another finger, it says not recognized, so it's acting like I have no fingerprints added every time I reboot. Not sure if this has something to do with dual-booting and one OS being bitlocked, but that's the only idea I have so far. The FP reader worked fine when only Win10 Home was installed. I have the latest driver installed.

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I have this machine dual-booting Windows 10 Enterprise and Home. I set up fingerprints on both operating systems, and they both lose my FP's after rebooting into the other OS. The Win10 Ent OS is bitlocked, if that matters, while the Home isn't. It acts like it isn't even looking at fingerprints when I try to log in. Like, it doesn't say "Fingerprint not recognized" or anything. I log in with PIN then add a FP, then lock Windows and try to log in with new FP and it works. If I try to log in with an existing FP of another finger, it says not recognized, so it's acting like I have no fingerprints added every time I reboot. Not sure if this has something to do with dual-booting and one OS being bitlocked, but that's the only idea I have so far. The FP reader worked fine when only Win10 Home was installed. I have the latest driver installed. Rebooting into the same OS does NOT result in losing the FP's, only when switching between the two operating systems.

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Hello, I bought my laptop two months ago but it got affected with malware for which I performed system recovery. System recovery fixed the problems malware created in my computer but my touchpad (synaptics clickpad driver) stopped working after that. How can I make my touchpad rework?? Publisher of the synaptics - Synaptics incorporatedLaptop - HP ENVY x360 m6 Convertible PCEdition - Windows 10 HomeSystem Type - 64-bit Please let me know of the solution. Thank you

Answer:Synaptics not working

Hello, Please find the Video link given below might help you to fix your issue. https://www.youtube.com/watch?v=FZVSnQEHavA

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Anyone knows about a way to temporarly stop the Fingerprint Reader utility??

Answer:How to stop Fingerprint Reader on Portege R200?

Hello

In my opinion the best way is to remove the utility from the system. You can install it again any time you want.

Bye

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I installed on a U350 Win7 64-bit the new Synaptics driver, v15.2.7 which have Scrybe Gesture Workflow Technology. I restarted the system and saw that the touchpad was working OK, except Scrybe software which does not work at all, launching any of the programs/internet shortcuts. So I uninstalled the driver and I'm looking only for the Synaptics driver, not bundled with Scrybe software. Do you have a download link for 64-bit please? Thanks.

Answer:HELP PLEASE - Synaptics v15.2.7 driver not working

@dinucamildragos,http://consumersupport.lenovo.com/us/en/DriversDownloads/drivers_list.aspx?CategoryID=61415//JameZ

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Hi, I have a Dell Inspiron B130, yes old I know. Long story short, let a friend borrow it who prefers a regular mouse, they installed it. Now I cant get my touchpad to work AT ALL. I have gone through Dell website and downloaded driver, nothing is working. Under my Control Panel-Mouse- under hardware all I have is "HID compliant mouse" I do have a tab that has the Synaptics symbol and the word buttons, no option to enable it anywhere. If anybody can help me it would be greatly appreciated!!
 

Answer:Synaptics Touchpad not working at all

it maybe one of the functions keys - on Toshiba and HP I know the function Key F9 or F11 with FN key
so you hold the FN key down (on toshiba a drop down menu appears at the top of the screen ) and then press f9 or f11 or any key that has a symbol that may look correct
that will toggle between enable and disable the touch pad
 

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Hello

My fairly new Toshiba Equium laptop has the synaptics touchpad which worked ok until a few days ago and i can only move the cursor now, and not scroll in any direction.

I have recently installed Vista SP1.

When i have found the application and tried to open this to enable it, i receive an error message saying it cannot be found. Also, after visiting the Synaptics web page to download the latest driver it tells me to refer to Toshibas support pages, but there is nothing here.

Can anyone let me know how to re-enable this please?

Thanks
 

Answer:Synaptics touch pad not working

What model number do you have? Toshiba should have a support page with the synaptics software you need - if they don't have it listed you may need to give them a call and get a copy sent out. The software may be on the driver disks that came with the laptop.

Did the touchpad scoll stop working at the exact same time you installed SP1? If not, you could try a system restore (by rolling back the system a few days) and see if that helps
 

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My computer is a Toshiba Satellite L305 and has a Synaptics TouchPad. I use Windows Vista.

For a few weeks I had been getting messages saying "Synaptics TouchPad has stopped working, click here to solve the problem" or something similar. I didn't think anything of it because the mouse was working fine, so I just hit the "X". I'm not even sure that is a part of the problem even because it has stopped coming up.

Lately the mouse will work fine and after being on the computer for about an hour or so, the mouse will slowly stop working. I can still click and when I tap the touchpad, that will still click. I just won't be able to move the mouse. Restarting the computer does not fix it. Usually I just plug in a mouse and use it for 20-30 minutes and by then the mouse is working fine again.

Any suggestions?
 

Answer:Synaptics TouchPad not working.

Press FN and F7 at the same time. Post back with results.
 

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My Touchpad is not workingMy Touchpad is a PS/2 Port Synaptics TouchPad.Driver version is 19.0.12.0 which is a compatible driver provide by HP for this OS.My Laptop Model is HP Probook 4540sI try to upgrade the drive, I also tried every possible troubleshoot but my touchpad still refuses to work. Operating System is detecting it in Device Manager. I have posted this problem before, but I got no response from anyone.

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Hi. My touchpad  is not working. I tried all uninstall and reinstall the driver but doesnt work. I hope you guys can help me.

Answer:Synaptics Touchpad not working

Hi, You could try the following. Hold down the Windows key and press R Into the Run window, type devmgmt.msc and hit enter. In Device Manager, expand Mice and other pointing devices.  Right click the Synaptics device and select Uninstall - you should also get a prompt to remove the current driver, tick the box to allow this and then proceed with the uninstall. When this has completed, shutdown the notebook and then disconnect any peripherals ( ie usb mouse etc ). Unplug the AC Adapter and then remove the battery.  Hold down the Power button for 30 seconds.  Re-insert the battery and plug in the AC Adapter. Tap away at the esc key as you start the notebook to launch the Start-up Menu and then select f10 to enter the bios menu.  Press f9 to load the defaults ( this is sometimes f5, but the menu at the bottom will show the correct key ), use the arrow keys to select 'Yes' and hit enter.  Press f10 to save the setting and again use the arrow keys to select 'Yes' and hit enter. Let windows fully load and see if you have basic touchpad functionality - if you do, download and install the Synaptics driver below. http://ftp.hp.com/pub/softpaq/sp58501-59000/sp58572.exe When this installation has completed, restart the notebook again. Regards, DP-K

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The touch pad in not working at all. No little light in the corner (yellow or white). I have tried uninstalling synaptics and reloading it. of corse double taping the upper left corner does not work. I have also just recently noticed that the light on the mute function key (f10) is not wotking iether... Any sugestions?!?!?!?!?!

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I have been building IBM's since the T4x but im having trouble building this t400.  I installed XP fresh, installed the chipset driver and everything else.  Have no problems until I install the fingerprint software.  After I install the software and reboot I get an error memory error regarding ' admonitor.' . Eventually it goes away and the machine shutsdown.  I uninstall the software problem goes away. I have  tried both the software than came on the hard drive as well as off lenovo's website. There are no drivers on Authentec's site.  What to do? Thanks !

Answer:T400 - XP rebuild results in exception on shutdown/reboot after fingerprint software install

Hi, I have the same issue on my T500.You get the same message when starting and stopping the AD monitor service.I don't have the problem on a T500 loaded with the Lenovo Image. Regards,scriptie

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Hello.

Since upgrading to Windows 10, my touchpad is not working properly any more. It's not that the touchpad isn't working at all or that I can't move or control the pointer. I say it isn't working properly because, occasionally, one single tap is read as multiple taps, and it has the same effect as if I had tapped about ten times.

Does anyone have any ideas about this?

Thanks.

Answer:Synaptics Touchpad not working properly

Hello Tony,

If you haven't already, see if the latest driver below may be able to help.

Latest Synaptics Touchpad Driver for Windows 10

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Recently my laptop was repaired because the display was not functioning correctly. When I got my laptop back I reinstalled windows completely. Using HP Support Assistant I updated all my drivers. Everything worked fine except my touchpad is not working anymore. I reinstalled the Synaptics driver(version 19.0.19.1) multiple times but my touchpad still not works. Besides that the touchpad is not listed in Windows device manager. I don't know what to do to solve this problem. Hope someone can help me! Kind regards svdsande  

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I recently had a new hard drive installed on my HP Pavillion 13-a110dv, and we used the boot USB drive that I had created when I bought the laptop to boot it up.  Unfortunately the Synaptics Touchpad has not worked since the HD install.  The device does not show up initially in the Device Manager under Mice and Pointing Devices, but will show up if I click on "Show Hidden Devices," in which case it lists "Synaptics SMBus TouchPad" with a yellow warning triangle over it.   Right clicking its properties says "This device is not present, is not working properly, or does not have all its drivers installed. (Code 24)"  If I click on "Update Driver" it says that the driver is up to date. I've followed the various suggestions made by the HP Support Assistant which have not worked, including:--uninstalling and installing a new driver--testing if the touchpad works in recovery mode - it doesn't--downloading the driver from the HP website - it says the one I have is newer and deleting and installing the older one doesn't work--doing a system diagnostic from F2 on start up - there is no Touchpad in the component list to test, otherwise quick test comes up fine. I have additionally done a second full recovery using an HP purchased boot USB hoping that this would give me back the Touchpad.  But it would not complete on multiple tries.  It's notable that the boot drive was labeled Toshiba Msft Norb USB Device.  Why would HP send m... Read more

Answer:Synaptics Toupad not working after new HD install

Hi, I can't find HP Pavilion x360 13-a110dv anywhere but please try the following  Synaptics Touch Pad Driver for Pavilion x360 13-axxx machines:     http://ftp.hp.com/pub/softpaq/sp68001-68500/sp68198.exe or     http://ftp.hp.com/pub/softpaq/sp66001-66500/sp66234.exe Regards.  

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A while back my laptop's power cable was fried in a power surge. No damage seemed to have been done to my laptop. but now I fear there may have been some peripheral damage.

In any case, whether sure to the power surge or not, my touchpad is not working when the computer is plugged in. When the computer is not plugged in, the touchpad sometimes works, but it is spotty.

I have no idea how to fix this. Any help?
 

Answer:Synaptics TouchPad not working (not alt-f7 problem)

try re installing the driver for it.
 

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Yesterday my touchpad was suddenly turned on and I tried to disable it with the settings I always used (configuration screen) However, when i tried to open the control zone for it, it told me it couldn't connect to the driver. I decide to try and reinstall the driver, but it said another driver was already on my computer. I could delete it within the program files on the configuration screen, but there was nothing. So I couldn't deinstall it at all. Its really annoying because I never use my touchpad and my hand keeps brushing over it, so my mouse or text keeps going away.  Please I would like a solution. I can add files to what my screen keeps saying; but it's all in dutch. (Also my smart connect technology keeps flashing a yellow triangle and I have no idea what I have to do against that)

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Hi!I have an acer aspire 8920g and my touchpad just suddenly stopped working(it won`t respond when i touch it).NOTE;This is the touchpad on the left side of the keyboard not the mousepad.i have tried updating the driver but it didn`t help.
Also my screen resolution keeps changing everytime i exit programs like games or media centre-tv etc.I jus bought this laptop so was wondering if i should take it back.Will someone please help!!!
 

Answer:synaptics touchpad stopped working

I'd take it back. A new computer should not have two hardware problems while still under warranty.
 

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I have a acer aspire 5750g, I upgraded from windows 7 to windows 10 today and everything works fine, expect that the scrolling feature on the touch pad isn't working. Is there any fix to this?

Answer:Synaptics touchpad scrolling not working.

I'm dealing with the same thing. I chatted with acer tech support and they shluffed it off and said it's a windows problem not an acer issue. Does anyone out there have a solution?

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Ok So hunted through propably about 50 websites going through all the forums for a solution to this problem..
heres the pain...

Compaq pressario cq50 (not that this matters)

its a clients PC , Touch pad randomly stops working... Have updated the drivers... and still problem persists.

Originally when the touchpad stopped working i used the keyboard to navigate to Control pane/ mouse / hardware, and the ps2 touchpad had dissappeared.

Now since the update the touchpad still becomes unresponsive and still appears in Control panel/ mouse/ hardware, within the mouse control panel there is the option on the synaptics tab to reset the device, when i do this the touchpad becomes responsive again.

Looking through the forums most people seem to think this is a power issue and most people have found a solution of removing the battery and replacing it and this gets the touchpad working again.

however this is only a temporary fix.

im looking for a hardcore solution.

does anyone know if theres any alternative to the synaptics touchpad, or have any idea what could be causing it to become unresponsive.

Whilst typing this the mouse has now become responsive, and the keyboard from time to time shows a bit of lag, and everynow and then becomes unresponsive for a few seconds.

This is a clients laptop, and is putting me to the end of my tether.

i have explained to the client that i have exhausted my knowledge on this device and have not found a fix, so any solution is worth a try.

i... Read more

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I have a HP Pavilion DM4-3099se Laptop with a Intel Core i5 dual core processer and 6GB of RAM. On this laptop is a Synaptics touchpad and uptill now it was working fine. It recently started glitching and now when i move my finger on the touchpad, the mouse moves but it repeatedly stops and then starts moving and then moves in all different directions. I went to the Synaptics website and installed the latest drivers for the touchpad and the installation was successful but the trackpad was still the same way. My external wired mouse works fine right now though. I tried restoring my system the earliest point there was on the list and still no improvement on the touchpad. Please help. Thank you.

Answer:SYNAPTICS TOUCHPAD NOT WORKING PROPERLY!

Thanks everyone for reading but I already fixed the problem. My computer shipped with two Operating Systems, one being windows 7 and the other being HP QuickWeb. I just booted into HP Quickweb and my trackpad was working fine and then i booted back into windows and it worked perfectly after that. I just though i would let you know and can somebody please close this topic because i dont know how to. thanks.

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My pointing device/mousepad stopped working for no particular reason. I can still use an external mouse, which works. Sometimes the pointing device works, but very irratic - has anybody any idea how that can be fixed. The machine is stil under warranty.... Thanks already.

Answer:Z50 75 Synaptics Pointing Device not Working

Hi
 
The only idea that cames to my mind is that you try to download and install the latest Touchpad driver from the support site of the IdeaPad Z50.
 
Here are all the drivers listed:
http://support.lenovo.com/us/en/products/laptops-and-netbooks/lenovo-z-series-laptops/lenovo-z50-70
 
If you are using Windows 8.1 64bits, I think it will be this driver:
Touchpad Driver (Elan, Synaptics) for Windows8.1 (64-bit) - Lenovo Z40-70, Z50-70
 
If this does not work, maybe it will a good time to ask for support at Lenovo Service Center.
 
Regards

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I am running Windows 10 on an Acer and recently downloaded and installed the update for the Synaptic touchpad (January 17, 2017).  After rebooting my laptop, I can use the touch pad to move the cursor when logging in, but once the system as loaded,
I cannot move the cursor using the touch pad.  I can left-click and right-click, and shrink and expand on the touch pad, but have no control over the cursor.  I currently have a mouse attached to the computer in order to move the cursor.
When I click on the link for more information about the update, there currently is no information.  Quite frustrating.
Please advise as how to resolve this issue.
Thank you.

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My HP Pavilion dv7 Notebook PC has recently had some issues, so I had to reset it to factory settings (Windows 7) and then upgraded again to windows 10. Now my fingerprint reader is not working, I do not have windows hello on my laptop at all, and I can't even find it as biometric devices in my device manager. can I do something to make it work?

Answer:After upgrade to Windows 10 my fingerprint reader stopped working - HP. How can I get it working again?

Do you see any unknown devices in device manager?
Make sure and check Windows update to make sure windows is up to date.

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I have r40 2722 model, with touchpad and trackpoint together, the driver from this site that suites windows xp says it is not  hardware compatible, it brings error message. The trackpoint is ok.plz help,much appritiation if it is as soon as possible, thank you from advance.













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Answer:HELP!! ThinkPad R40 Model 2722 synaptics driver for touchpad not working, touchpad not working

Welcome to the forum! Is your touchpad enabled in BIOS? 

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the left click on the synaptic touchpad is not working.  I can move the pointer with touchpad, but when I press the left  click button, nothing happen. I  try upgrading the synaptic tocuhpad driver and still the left click does not work. I reinstall the old version and I still have teh same issue. When I use an external pointer device the left click on teh external device work fine. Does anyone out there have answer to to this issue?

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Hi - the touchpad has simply stopped working after the last couple of rounds of Windows updates and I didn't note which one, so not sure if I have a suitable restore point.

Tried downloading latest drivers from Toshiba website and it makes no difference. Also tried uninstalling these and installing the Elan drivers and these didn't install properly at all. I found some slightly older Synaptics drivers 17.0.10.1, which one of my other PCs runs ok on and although they installed ok, the touchpad does nothing. I'm relying on an external mouse, which is less than ideal.

Worryingly, the Toshiba website says it doesn't recognise my PC's serial number, yet it was bought in the UK through Asda online. All help and ideas welcome...

Model Satellite P70-A-11R Windows 8.1 with all updates, including optional

Answer:Satellite P70-A-11R - Synaptics Touchpad stopped working

I had the same issue. After Windows update installation, the touchpad didn?t work.

The touchpad has been disabled? why? I guess some Microsoft updates disabled the touchpad.

Solution was simply: I could enable the touchpad again using the function keys: FN + F5

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My first post! Hopefully NOT one of many.

I recently got a secondhand HP NX9105 laptop. I reformatted the hard drive and installed Windows XP (SP3).

All worked fine, except the touchpad isn’t working.

I could not see a driver for it so I went onto HP support website and downloaded the Synaptics driver (sp35444). The install got interrupted with the message "This Synaptics pointing device installation package does not support one or more of your pointing devices and will not be installed…".

I then tried the Alps driver (sp25796) and that installed (is visible in the Add/Remove Programs), but the touchpad still didn't work and it doesn't appear in either the Device Manager or in Control Panel->Mouse->Hardware tab.

Next I tried to install another version of the Synaptics driver (sp27681). This one installed so I then rebooted the laptop.

The touchpad still doesn't work, but now I have the Synaptics Device Settings tab in my Mouse settings. The problem is that all the buttons are grayed out and no devices are listed.

Is it possible that this is a hardware fault or is there anything else I need to download?

I'm really stuck now, please help...
 

Answer:HP NX9105 Laptop Synaptics Touchpad not working at all

well heres your drivers....

You touch pad should automatically just "work" with no special drivers...

Mabe it broke...
 

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bought a brand new Yoga 510 yesterday and straight of the box the pointing device wont work. went to device manager saying code 24 error message. I then updated drivers but still get same message. very disappointed this could happen with a brand new notebook . await your instructions to fix.  

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I'm on a Compaq Presario CQ50 laptop with Windows XP, and the other day when I hard-shutdown the computer and restarted, it booted up with a loud, long beep until I forced it to shut down again. When I restarted, the touchpad no longer functioned, and I've been using a USB mouse since. Also, occasionally the keyboard doesn't function after coming back from hibernating, though a restart fixes this.

I tried uninstalling and reinstalling the Synaptics driver, but although the driver appears to have been installed (the Program Files are present, as is the Add/Remove entry), the Synaptics TouchPad is not listed under Device Manager nor is it listed under Device Settings in the Mouse properties under Control Panel. Why isn't the driver fully reinstalling back again?

I've read on other similar problems to try checking to see if power is being sent to these devices under the BIOS, but apparently Compaqs are notorious for being difficult to get into the BIOS, so I haven't had luck doing that yet. System restore to a day prior to the event didn't help. No function keys disable the touchpad, and the touchpad light is white, not red (meaning it's "on"). I'm still under warranty, but if I can fix this without having to wait for it to ship back and forth, that'd be much more preferable.

Any advice at all would be much appreciated! Thanks!
 

Answer:Solved: Synaptics Touchpad No Longer Working?

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can u plz s solve it out.mouse pad is working properly but when i want to copy something  copy list is coming nd go way.. i can't click on the copy... the option is coming nd go way.. i cn not prfrom some action. wil typing on keyword also i hve a problm..continue typing nd it stop agin i hve to click on that page then its workin..   

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Hi! T440s, Windows 7 Professional. Never had a problem, then suddenly the two-fingers scrolling capabilty of the touch pad stopped working. When going to the Control Panel, Mouse, I get (when clicking on Mouse) the error message "Unable to connect to Synaptics Poînting Device Driver". If I then click on OK in the error message windows the Mouse menu opens but not sure what to do there.Thank you for your help`!

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Hi! T440s, Windows 7 Professional. Never had a problem, then suddenly the two-fingers scrolling capabilty of the touch pad stopped working. When going to the Control Panel, Mouse, I get (when clicking on Mouse) the error message "Unable to connect to Synaptics Poînting Device Driver". If I then click on OK in the error message windows the Mouse menu opens but not sure what to do there.Thank you for your help`!

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I have a new Acer Aspire 1670 laptop which has worked fine for the past few weeks. However, I turned it on this morning (it worked fine last night) to find that my touchpad no longer works.

I don't feel this is a hardware issue in the sense that the touchpad has become unplugged from the internal PS/2 port, because the touchpad works for about 3-4 seconds after I log onto Windows/when the desktop loads up. That's the only time it works, it doesn't even work at the welcome/logon screen.

After those 3-4 seconds, something obviously happens that's preventing it from working.

I thought it might be my Wacom Graphire II graphics tablet, which is plugged in via USB 2. However, my touchpad and tablet have worked fine together for the past few weeks and have never caused any problems.

I unplugged the tablet, and uninstalled the tablet and touchpad drivers. I then rebooted, and - navigating around with the keyboard - reinstalled the touchpad drivers and rebooted. It still won't work.

Any ideas?
 

Answer:Synaptics touchpad suddenly stopped working

Two things:

1. Does the touchpad have an indicator light that shows you when it is activated? The one on my HP does.

2. Is there an On/Off button above the touchpad...there is on my HP. Did you accidently turn it OFF
 

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Hi!Suddenly my touchpad isnt working as it should. I can now not use two fingers to scroll, not disable the touchpad with F6 and it seems that drivers is not working as it should. I have already tried to download the drivers, but the system tells me that i already got a newer version installed. When i rightclick the touchpad to get preassure graph i get this message:https://gyazo.com/e04c4265c7236014185fa087e7a06acfThis message says that i needs synaptics touchpad and a driver for the synaptics-poitning device.Further if i go to the mouse device settings for two fingers etc, everything is disabled.https://gyazo.com/580d168a3dc2d353f8fab165ef100403This is how the mouse in device manager looks like.https://gyazo.com/441c8cad3ebef60b843f2f9865469b73Someone have any ideas? I have tried to download drivers and restart computer, but the problem is still here... hope im not the only one 

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Hi there. I've recently started having touchpad problems with my beloved HP EliteBook Folio 9470m.  The issue:The Synaptics TouchPad and its 2 buttons (located just below the touchpad) do not work at all. However, the TouchStyk and its 2 buttons (located at the top of the touchpad) do work perfectly fine. How it started:I factory reset the ultrabook using the Windows 10 menu and when it started back up, everything was cleaned, but the touchpad and its 2 buttons (located below the touchpad) didn't work anymore. External mice do work when plugged. Common solutions that didn't work for me:-The orange light at the top-left of the touchpad is not lit up-Reinstalling the official drivers for Windows 10 (http://h20564.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=5271102&swItemId=ob_166960_1&swEnvOid=419...)-Installing different versions of drivers and even some for other brands of laptops-Resetting Windows 10 many times-Running driver scanning programs (DriversCloud, DriverScanner) Further notes:No matters which driver I install, the touchpad is always missing in the "Mouse properties" window. The last tab of the window should (if I am not mistaken) have both the Synaptics TouchStyk and TouchPad listed, but only the TouchStyk shows up. It appears as if the driver updated and might have corrupted something, or maybe it's overlapping with the old one and it didn't properly overwrite it (I'm running out of ideas...). Someone told me it might h... Read more

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I get the above error approx. every other boot up, and a brand new freshly installed W520 with no other apps installed - just the updated using the lenovo updater (ms and lenovo).  Anyone else get this?  Files that help describe the problem:  C:\Users\hobbss\AppData\Local\Temp\WER298F.tmp.WERInternalMetadata.xml  C:\Users\hobbss\AppData\Local\Temp\WER4B62.tmp.appcompat.txt  C:\Users\hobbss\AppData\Local\Temp\WER4B82.tmp.hdmpRead our privacy statement online:  http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409If the online privacy statement is not available, please read our privacy statement offline:  C:\Windows\system32\en-US\erofflps.txt

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My Qosmio G50-133 lost suddently it's touchpad, it's not working anymore, the mouse panel control shows the synaptics tab without any information in it.
I uninstalled it, restarted my windows 7 with no luck and I just can't find any driver for it on toshiba site or anywhere....

Does sosmeone have a clue ??

Answer:Synaptics touchpad stopped working on Qosmio G50-133

Solved !

Went to synaptics, downloaded their latest driver for my OS, installed it.

Bye.

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Hello everyone, my touch pad for my laptop has stopped working since i did a computer repair that was built in the laptop and i have no idea how to get the touchpad up and working again. I've tried re-installing the driver but don't know if it was a up to dated one, and when I install the driver and restart my computer it gives me a message that says *if you installed another PS/2 Pointing Device Driver Please uninstall the Synaptics driver, You then need to reinstall you pointing device driver for your external device again* If anyone knows a solution to this i would be grateful ;-;. Also I am using a  Dell Inspiron N4110

Answer:Synaptics Point Device(TouchPad) Not Working Help Please :(

Sorry for double posting but just wanted to add one thing, I recently found a thread from a different source and someone was having the exact same problem as me and said the touchpad was plugged into the wrong place on the MOBO (MotherBoard) at least i hope thats what MOBO stands for. If possible how do i access the mother board?

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Hi

I have a Toshiba Satellite L50, only bought 3 weeks ago, the touchpad has pretty much stopped working. I can only move the mouse briefly when I first turn it on, then it stops working.

Scrolling still works, and selecting does, but I cannot move the pointer it's just frozen. A connected wireless usb mouse works, I have searched all over the internet for this, and it seems a very common problem but I have yet to find a solution. I have downloaded updated drivers for it, and it worked a little bit longer than normal - about 2 minutes, then nothing.

I can take it back to pc world I suppose, but the problem seems so common I just thought that there may be something else I can try before going through the hassle of returning it to the shop.

Any ideas would be welcomed

Many thanks

Michelle

Answer:Synaptics pointing device is not working on my Satellite L50

Hi Michelle

It is not easy to say what is wrong there. Have you checked all Synaptics settings to see if everything is enabled properly?

Since when have you noticed this issue?
What you can try to do is to roll back OS few days back when everything was OK using system restore tool. Last option and also final test what you can do is to reinstall original operating system and test it one more time using notebook with ?factory settings?.

By the way: if you want to keep this notebook create recovery media using preinstalled recovery media creation tool.

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I have an Ultraboook 6 1202ea laptop.  After upgrading to Windows 8.1 I now find that the double tap right click opton no longer works. I believe this is a driver issue - does anybody have any suggestions? Regards

Answer:Synaptics Clickpad - Right Click not working after windows 8...

Hey man,The same thing happened to me, and I'm 99% sure that it's due to the windows 8.1 upgrade.  I tried to contact HP support, but they were absolutely worthless (wanted to restore my laptop to factory settings, then reinstall 8.1).  Until HP gets their act together and puts out a fix for this, I would suggest using this: http://www.intowindows.com/how-to-enable-two-finger-tap-for-right-click-in-windows/.  Completely restores the two finger right click functionality.  I would recommend that you leave the synaptics drivers installed and just use this in tandem, as that's what I'm doing, and it's working fine.  You may have to go into the settings for the Two Finger Scroll app and turn OFF the scrolling feature, however, as it was interfering with the synaptics scroll for me.

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Hi' thereI just bought a used Lenovo Y50-70. It's a great "machine", but i can't get the scrolling on the touchpad to work.I tried to install several drivers etc., but nothing works.I can't adjust the settings for Synaptics (see pictures).I have Windows 10. Sorry for my bad English

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Hi Josiah its me again .Another issue tell me if u can solve this . Iam having synaptics touch pad in which scrolling feature is not working in win 10 ,was working in windows 8 . Can u guide me ?

Answer:synaptics touch pad scrolling feature is not working

You have the latest available driver installed: Windows 8/7/XP/Vista 64/32-bit Edition v17.0.19

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I turned on my 6 months old Acer Aspire One as usual and realised that something was wrong with my mouse. The left button simply doesn't work. Neither does tapping the touchpad. Nothing happens no matter how many times I push or tap. I can move the cursor around just fine and the right mousebutton still works. I can also plug in a USB mouse and use that instead.
I have checked the mouse properties. Under the tab "Hardware" the mouse is listed "Synaptics PS/2 Port TouchPad", and the unit status says it works correctly. I also checked the preferences, and both tapping and buttons are activated and set to normal.
I have tried restarting, removing the battery and Fn-F7 without any luck.
I have also tried switching preferences to left-handed - that gave a funny result: Both the right button and tapping the touchpad functioned like a right-click except now they could also for instance close a window and open the start-menu. The left-button still didn't have any function what so ever.
Hope someone can help me.
 

Answer:left button not working on synaptics touchpad

I would suggest replacing the touchpad and buttons.
 

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Hi,
 
the Synaptics Pointing Device is not working on my Thinkpad Yoga 12. Suddenly during operation the mouse and the trackpoint stop working.
I tryed to install a new driver and even install Windows 10 again. During the instalation, no mouse was available. An external USB mouse works without problems.
 
If i search for the Synaptics Pointing Device in the device manager of windows, the mouse is displayed with the error code 24: "This device is not present, is not working properly, or does not have all its drivers installed".
 
It is possible, that the mechanism for screen flipping disabled the Pointing device?
Or is it possible to deactivate the Pointing device with a secret key combination?
 
Thanks
Florain
 
 
Moderator comment: Model added to subject for clarity.













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Answer:TP Yoga 12 - Synaptics Pointing Device not Working

Hi Flo,Try to update your BIOS at first step by step to the latest version (1.19). After I did that, the problems with synaptics were gone.  

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I have researched this problem quite a bit and tried several possible solutions that have worked for many users yet nothing had worked. I have tried several different drivers, tried tweaking settings with no solution in sight.

I am using W7 build 7022.

Can anyone advise?

-JKM

Answer:Synaptics Touchpad scroll feature not working

Scratch that! I have gotten it solved. My problem was trying the Synaptics drivers. The Alps drivers work perfectly!

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Since I received my Inspiron 17 5000 (5749), Win8.1 x64 the Synaptics touchpad works but the driver settings do not. When I go to modify settings from the control panel, clicking on the Synaptics DELL Touchpad link/button, nothing happens. I tried going directly to the executable in c:\program files\synaptics and it will launch but when I click on three of the four buttons in the GUI, nothing happens. When I click on the first one it crashes the application. I have tried installing, uninstalling, and reinstalling the driver to no avail.
I found that I am not alone in this. There is a post on: 

dellwindowsreinstallationguide.com/driver-sets/dell-touchpad-drivers/
which says:
On Inspiron 17 5000 (5749), Win8.1 x64 the Synaptics touchpad WORKS but settings cannot be modified in “Control Panel/Mouse/Dell Touchpad”. I’don’t see any tray-icon related to the touchpad (with driver 18.1.16)! This issue is still here since I bought the laptop!!!
Not an HW issue because I’ve changed the touchpad but no results… I’ve just tried 18.1.34.34 and some older drivers by DELL but no results at all ….. Windows is up-to-date, .Net framework installed, JAVA installed.
SOME DETAILS OF MY TRIES…: -“DellTPad.exe” when manually executed shows a Windows error (… program has stopped working…) on every clic above the settings buttons; -“DellTouchpad.exe” when manually executed remains hidden (nothing appe... Read more

Answer:Synaptics driver not working on Inspiron 17 (5749)

My experience with Dell pad drivers is that they are not real good and not fully functional. I ALWAYS go to the Toshiba site and download the appropriate driver. These drivers are full function, not the crippled Dell drivers.

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I currently have a HP pavilion tx2520ae laptop and now and again whilst im am working on it i suddenly get the message 'synaptics touchpad has stopped working with two options saying : close and check for a problem online and close', after this message appears the touchpad still works, however the scroll bar for the laptop does not, this is an inconvenience as i do alot of my school portfolios on my laptop, some of which are nearly 100 pages long and i am constantly editing it, so i need the scroll bar to save me time and effort.

When i restart the laptop however this problem is corrected, but after a while it appears again and constantly restarting the laptop every 10 minutes is just too much effort to waste on fixing a simple scroll bar.

When the message appeared, I had tried to go onto the mouse options on the control pannel and i got an error message saying 'unable to connect to the synaptics pointing device driver. if you have installed another PS/2 pointing driver please unistall the synaptics driver by clicking on the yes button. you then need to reinstall your pointing divce driver for your external device again.
Do you want to unistall the synaptics driver now?'

I have not installed any PS/2 pointing drivers but I decided to try and reinstall it again just to be sure but when I reinstalled it i had to restart my computer and when i came back on it was working fine... for a while. The message appeared again and reinstalling it was just a comp... Read more

Answer:synaptics touchpad suddenly stops working

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Hi' thereI just bought a used Lenovo Y50-70. It's a great "machine", but i can't get the scrolling on the touchpad to work.I tried to install several drivers etc., but nothing works.I can't adjust the settings for Synaptics (see pictures).I have Windows 10. Sorry for my bad English

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I am using Windows 10 version 1703 (OS Build 15063.413) on HP Notebook 1000. And just for reference I have encountered this issue in previous versions of Windows 10 as well. Every time I clean install Windows 10 and update to install drivers, it will work fine for about 1-2 months and then suddenly out of nowhere touchpad will either stops working or keeps moving itself after 5-10 minutes of restart ( even if I don't update Windows, means same drivers version ).

Right now I have installed version 19.3.31.16 of Synaptics pointing device drivers. But I have tried to solve this issue by installing previous version of drivers as well ( version 8.xx, 10.xx, 17.xx, 19.0.19.1 ). After installing drivers the first time it works fine for about 15 minutes and then same issue!

I have noticed this btw:
Every time I put the laptop to sleep and then log on, touchpad works fine for about 5 minutes.Every time I restart the laptop, it works fine for about 5 minutes.Even If I uninstall the drivers and use basic drivers by Windows 10, the same thing happens. Touchpad keeps flickering, moving itself or would just stop working.Sometimes Upper right or left corner of touchpad will work fine while the rest of the area is unresponsive.

Have anybody else encountered this issue? How did you resolve it? I don't wanna install Windows again or keep restarting my laptop.

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Somethere I read that for touch pad to be working perfectly it has to be instaled Synaptics (the one i need for mine) and ALPS.

I was curios is that a fake info or it is working?

Answer:Do I need both drivers Synaptics & ALPS to get touchpad working?

Hi mate ;)

In my opinion you should install always both drivers.

Toshiba driver page ?More Info? said this:

_Alps Electric_ - This driver allows you to set the properties and functions for mouse control.
_Synaptics_ - This driver allows you to set the properties and functions for Touch Pad control.

I presume you need both drivers to get all the functions which can be changed in touchpad settings.

If you want you can try to install only one of the both drivers and then to check what settings are not available or what is missing exactly.

Cheers

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Hey, guys. I've upgraded my G470 to windows 8 and, since that, the Synaptics driver is not working anymore. Everytime I install the driver, I recieve this message (found it on the internet, from a person with the same problem): http://www.eightforums.com/attachments/f1/f23/14560d1357816078-unable-connect-synaptics-pointing-dev...  "Unable to connect to synaptics pointing device driver". Then, I have to uninstall it, loosing all it's functions. I've tried to upgrade to the latest version (16.3.8.8), but it didn't work. Is there a way to fix it? Thanks.

Answer:Synaptics Driver not working on G470 - Windows 8

Hi brunobera,
 
Thanks for posting in the Lenovo Community,
 
I?d like to provide you with the link for the Touchpad driver for your laptop:
 
Link
 
Its version 16.2.10.5 could you please install this one and share with us if still facing the same error message.
 
Hope the information helps. Let us know.
 
Regards

Soha






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Hi, I own a hp pavillion dv6 7050ca notebook and the touchpad is working but the disable/enable function on the top left corner, gestures, etc is not... The only way to get the functions working is to go to the mouse settings and right when it pops up, the functions work...but right after I shutdown,restart,hibernate, the functions stop working again..my brother has the exact same laptop and doesn't have this problem..we have the same device version(snynaptics pointing device driver version 8.1) and I also checked my msconfig to make sure synaptics is enabled on both startup and services..pls help me! Keep in mind the touchpad still works..just not the gestures and disable/enable square on top left corner of touchpad. And I also tried to uninstall and reinstall the driver but still no luck..any help will be very much appreciated!

Answer:Hp Pavillion dv6 7050ca synaptics touchpad functions not working?

Hello and welcome to 7Forums!
I would reccomend for you to try This to repair your drivers and such.

Post back results.

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I have recently performed a Windows 10 64 CLEAN installation on my HP Stream Notebook 11-d007na, with no HP software installed. Needless to say, I had many missing driver issues all of which I have solved apart from one. The MousePad did not work during any of the setup process. I managed to get a USB mouse, get on to the HP website and download the MousePad driver for my laptop, which seemed to work fine. It installed and I was able to use the mouse. I soon realised however that two finger scrolling was not working and when I go to the Mouse Properties, there is no Synaptics tab to enable the selection for that feature. I went to the Synaptics website and tried to install the driver directly from there, but that installation keeps failing. So my question is, how do I get the Synaptics tab back on Mouse Properties so that I can enable 2 finger scrolling? Thanks in advance.

Answer:Windows 10 - Synaptics MousePad not working - HP Stream Note...

Hi @richard24 ,Thank you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community!I came across your post about the Notebook, and wanted to assist you! I have looked into your issue about your HP Stream 11-d007na Notebook and the Synaptics TouchPad not working correctly. Here is a link to your Synaptics TouchPad driver for Windows 10. You could try using the Windows Update Troubleshooting tool to fix the problem. Here is a document that shows how to update drivers that are not working correctly with Windows 10. I hope this helps. Thanks.

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Hi i'm new to the forum. I just got this laptop (Dell Vostro 3558 i3), a few days ago i upgraded to windows 10 using the media creation tool. After the upgrade, the touch pad works but I cannot scroll. I have tried uninstalling the drivers and reinstalling them. When I upgraded there was nothing listed that went along the lines of synaptics in the control panel (uninstall).

I have tried installing the drivers of windows 10 and windows 7 from the dell website, what happens is quite weird, the installer says it installs without any errors but nothing happens, there is no synaptics program listed in the control panel.

Excuse me if I left any important details out but it is the first time that i have come across this issue and don't know what info I should give. I should also note that before I upgraded the touch pad worked along with the program of the drivers, now all I get is the usual mouse options and in device manager it recognizes it as a P/S2 mouse.

Thanks in advance

P.S. Sorry if there is a duplicate post but went through a few pages on google and couldn't find any threads that related to my issue and I even tried doing a few solutions.

Answer:Synaptics touchpad drivers not working after upgrading to windows 10.

By the way I have also tried the drivers from the synaptics website.

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Okay so i've been struggling to find a fix to this and Lenovo support hasn't really been too useful either. Basically the trackpoint is having issues working even with the newest bios, etc. and synaptics driver. It also is having problems with the old driver too?? Could it be in conflict with the new bios update? Lenovo Support gave me the advice to reformatte as it is a "software" issue and to repeat the same above process. Yet the problem still persists.  What steps should I try next?  Lenovo support seems reluctant to give me a hardware exchange Thanks in advance, any advice is open to testing! I'm just fed up with new drivers having bugs like this.  

Answer:x120 - Synaptics driver issues! Trackpoint not working

Does it just not work?

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Hello,

I want to thank in advance for any responses I get to this thread.

I have a Gateway laptop model MT6840. It has a Synaptics touchpad. A couple of days ago, the touchpad stopped working completely. I took my laptop out of sleep mode, and the icon for the touchpad in the system tray was simply gone. I checked Control Panel: Mouse: Device Settings for the Synaptic touchpad, but all options are merely grayed out, and the device does not register on the computer anymore.

I believe I have tried almost everything. I first tried rebooting. I then tried disconnecting my external mouse and then rebooting. Then I tried uninstalling and reinstalling the driver from the Gateway website. I looked on Google, but found nothing of use. Alas, none of these things have worked.

This is a bit frustrating because, although I do have an external mouse, it is much more convenient not to have to bring the external mouse around when I transport it. And since I'm a college student, I need to get around with my laptop quite often.

I don't believe it is anything related to the hardware because it stopped working when the software (apparently) magically disappeared. I would really like to solve this problem.

If anyone knows of anything, please let me know. If there is some detail I should mention that would help, please also let me know.

Thanks,
Minus
 

Answer:Gateway MT6840: Synaptics Touchpad stopped working

Well, I decided to reboot again and go into the BIOS. I did, changing absolutely nothing (even choosing the "discard changes" exit option), logged onto Windows, and the problem was solved.

I have no idea how that worked, but it did.

I can't find a delete thread option, so if an admin is reading this, go ahead and just delete this.
 

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I have a HP Pavilion DV7-3300 with Intel Core i7 processor with a Synaptics touchpad running Windows 10 Professional.  The touchpad worked fine until the last Windows update (Build 1511) and now the scroll won't work.  I located and installed the latest Synaptic driver (V19.2.16.0 released 5-4-2016) and it still won't scroll.  Of course Microsoft refuses to accept any responsibility for the touchpad not working even though it worked fine until their build 1511 update. Any help getting my scroll back would be greatly appreciated.

Answer:Synaptics scroll quit working after Windows 10 Pro, build 15...

Hi, I've had more success with these issues after the 1511 update, by using an older version of the Synaptics software ( additionally, SmartSense or PalmCheck also work as intended with the 17 series drivers ). If you wish to try this, you can do so as follows. First, download the Synaptics driver on the link below and save it to your Downloads folder. Synaptics Driver Version 17.0.18.8 Turn off your wireless card ( should be f12 ). Open windows control panel, open Programs and Features, right click the current Synaptics driver and select Uninstall ( Windows will seamlessly install a generic touchpad driver so the pointer will continue to function ). When complete, restart the notebook. When windows has reloaded, open your Downloads folder and run the Synaptics installer - when this has completed, restart the notebook again. Let windows fully load for a few minutes before checking. Note:  You may need to open the Synaptics control panel and enable scrolling. If it does work Ok now, turn your wireless card back on and use the utility on the following link to prevent Windows 10 from automatically updating the Synaptics driver. https://support.microsoft.com/en-gb/kb/3073930 Regards, DP-K

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Hello Team,I'm facing a strange technical issue with my Laptop TouchPad scroller on HP ProBook 4520S.TouchPad scroll works fine with almost every application except Windows native Apps i.e. Start Menu, Stores, NEWS etc.Its working absolutely with Windows Explorer, Google Chrome, Excel, Word, Power Point but no luck with Windows Native Apps. I have tried almost every thing i.e. Registry Key changes, Changing settings under Devices> Mouse & TouchPad but no luck at all on this. Also tried updating latest driver for Synaptics TouchPad.If any of you are aware of this issue pls advise the fix for it? Detail are as per below:OS: Windows 10 Pro x64TouchPad: Synaptics ClickPad V7.4PS: Earlier it was working fine with Windows 8.1 Pro.Thanks,PS

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PC details:
Packard Bell EASYNOTE TN65
Intel Core 2 Duo CPU T6400 @ 2.00 GHz
3.00 GB RAM
32-bit Operating System
Vista Home Premium, Service Pack 2.
Can anyone out there help me please.......

The laptop was closed down properly last night.
This morning I switched it on only to find that the cursor was frozen.

I have tried everything..... uninstalling the driver, updating... all very difficult without a mouse. Had to use the keypad. I am unable to right click without the touchpad and buttons...so cannot unzip the driver I downloaded from PB website.

Have also tried restoring to a previous date.... NOTHING works...
Am I just being thick?
Please help if you can...... somebody?

Katt52
 

Answer:Synaptics Pointer Device Stopped working overnight???

Most laptops have a key sequence or a button to enable/disable the touchpad. Have you checked for that? Maybe the FN and F6 or something similar?

For diagnostics and troubleshooting it would be easier if you got your hands on a USB mouse.
 

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My synaptics touchpad is not working correctly my mouse is working fine but the corners from the touchpad for special functions isn't working at all.

I tried to configure it again but this had no result, also i downloaded a new driver but this had no result to. My buttons keys for multimedia like play/pause or stop aren't working either.

These buttons/keys stopped working at the same time as the touchpad. Checked for viruses with NOD 32 pro and for spyware with ZA pro==> no results.

Who can help me with this problem???

Answer:Synaptics touchpad is not working properly on Satellite A100-635

Hi there,

just a little question: when did they stopped working? Did you installed some software or some similar stuff like tools or something?
If not, then backup your data and make a system recovery. It should be a good way to find out, if it?s just an software problem or a serious hardware problem.

I suggest you to recover your system and then give a feedback if it worked, because if you already tried a new driver, you won?t have many choices.

Greets

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