Computer Support Forum

Windows 7 mouse freezing issues

Question: Windows 7 mouse freezing issues

Hi, I would appreciate if someone could help me please.

The problem I have has been going on since about the time I formatted my PC and reinstalled Windows 7.
(Had issues with BSOD on install because of my graphics card seem to have been slighty dislogded). (See

Okey the problem is my mouse keeps freezing up after a while, and after moving it or clicking a couple times it works again. When this happens I get either a beep or the usb disconnect/connect sound (depending on which mouse is being used).

Current using Bluetooth Apple Magic Mouse (connecting to a generic bluetooth dongle) this makes a beep when it freezes.
The USB Wireless (Logitech Dongle) Logitech Mouse I had before this made disconnect/connect sound.
The USB Wired Mouse before the Logitech also made disconnect/connect sound.

I have tried to work around this using several methods but have had no luck.

Steps taken to try and rectify issue;
Changed mouse, I am on my 3th mouse now. I will not change for another again, the mouse is not the problem
Tried all the mouses on other computers where they all worked fine.
I have switched ports on numerous occasions, (all other device work with no problem, {keyboard, touch screen monitor, external hard drive(s), usb flash})
I have removed conflicting hardware and ensured only on mouse is plugged in (also removed touchscreen cable from monitor)
I have gone to Device Manager and set USB Root Hub and Power Management tab and unchecked "Allow the computer to turn off this device to save power" on all devices,
I have removed drivers for all other mouse's used previously,
I have disabled C1E as this uses some power saving methods,
I have check Event Viewer (which only has networking errors which all forward to my network drive)
I have run System File Checker [SFC] {sfc /scannow}

I need to know whether Windows 7 is the issue or whether its the usb ports.

Can anyone please help me, as it is now really bothering me, I can't even play Battlefield games


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Preferred Solution: Windows 7 mouse freezing issues

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link (This link will automatically start a download of Reimage that you can save to your computer.)

Answer: Windows 7 mouse freezing issues

This is a problem I have not seen before. Try using this guide to find any other mouse drivers that you may not have deleted.

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Hmm. I've looked around the net for something like this, but can't seem to find any similar cases, so here I go...

I recently bought a new computer and this problem was there ever since I started using it - basically, every so often my keyboard and mouse input will freeze up, but the rest of the computer will carry on running as normal. If I'm typing a letter at the time, it'll keep outputting the letter to whatever program I was in, if I'm using the mouse it'll just stop dead. I've tried uninstalling and going back to system restore points (right back to a fresh installation, infact) and nothing's helped - does anyone have any idea what might be causing this?

I'm using a Microsoft Optical Desktop (wireless keyboard/mouse (and I have tried other keyboards)) and PC specs are here, if they're of any help.

Answer:Keyboard/mouse freezing issues

What are your computer specs(Mobo, ram,vid card, etc.) and are you using SP1 or SP2?

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About two months ago I purchased a Lenovo Y50 laptop, and upon having a bunch of minor issues (but not being able to return it due to a large restocking fee...) I was pretty much forced to deal with the problems myself. Currently, my biggest frustration is with mouse stuttering and freezing in games, mostly League of Legends. I could only find posts back in 2013 when Windows 8.1 was released, and those who upgraded to it experienced similar issues to mine, but the fix didn't work for me (obviously). Although I get stuttering occasionally when just browsing the internet or loading something, it's almost 100% recreatable in League of Legends after about 2 minutes in game. It feels like there's a "box" where, when my mouse goes through it, it stutters only on that part of the screen, but if that's true then the box moves throughout the game. It eventually becomes unplayable. I don't play much more than League, but I have gotten similar problems in other games as well so it probably isn't related to in-game settings. Does anyone have any ideas for me? It would be much appreciated.

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Hi all,
Going to try and make this brief, "try" being the operative word here..

I have a Gateway PC running Windows 7 Ultimate 32 bit
4 gigs of ram but obviously not all useable (yet)
Dual core processor
Nvidia 9800GT graphics Card
Corsair 650 watt PSU
HT Omega Striker 7.1 Souncard..

Kaspersky Internet Security 2012
Nvidia 280.65 driver (latest)

Basically have done a lot of upgrades on this PC with the exception of the motherboard and CPU.

Two days ago I noticed when I log into my PC, it will boot up, however shortly after, programs will begin to stop responding. Sometimes the PC will boot into a black screen, other times I get to the desktop and the taskbar clocks and just does not work, then other times as stated, will boot up, work for about 15 to 30 minutes until explorer stops responding and ultimately, everything else I try to use.

Here are some behaviors I noticed:Is probably not hardware related as safe mode does work as should no matter how long I use it
Could not install programs - when trying, would freeze or fail (in reg desktop)
One weird thing I noticed is that the hard drive activity LED will start doing a repetitive pattern when the system begins to freeze... it will light up for 3 to 4 seconds to show activity, then blink on and off, then light again for the same time, then blink.. same exact pattern over and over again.. all the while you can hear the drive making the same noise, almost as thought its "skipping" (again, safe m... Read more

Answer:Windows 7 Ultimate 32bit issues with desktop freezing/ other issues

Try working through these troubleshooting steps to utilize the logs and System Resources to find clues, clear all hardware.

There are other tools listed which may help working up to a Repair Install as a last resort before Reinstalling Windows 7 to get a perfect clean baseline reinstall which should solve anything not hardware related.

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Can anyone help? my mouse pointer freezes and I have to reboot in order to get going again?

Answer:Windows XP mouse keeps freezing ?

Try deleting the mouse in device manager and then rebooting.

2 more replies
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Hello world.

My MX518 mouse is freezing consistently every 15 seconds or so for up to five seconds. The light stays on, keyboard still works, but my speakers make a popping sound and the cursor is frozen. When I put it back into PS2 port, it works without freezing but I don't have scrollwheel functionality. I figured my mouse was just dying at first but it working through PS2 leads me to believe the USB management in the operating system is having issues. Which is why my speakers pop at the same time it begins to lock up the cursor.

Any ideas? It's windows 7 professional 64 bit. Sound card is a creative xfi xtremegamer.

Answer:Mouse Freezing in Windows 7 64 bit

Did this just start happening? Have you tried a different USB mouse?

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We just installed windows 7 home edition and our usb mouse keeps freezing after it's been in sleep mode for awhile, we have to reset the computer then it works, does anyone know how to fix this? Our motherboard is a msi NF750-G55 and the mouse is a microsoft comfort curve 2000. thanks

Answer:USB mouse keeps freezing in Windows 7

Does this apply to you ? new year.RegardsSuatCINI

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I am asking on behalf of my mother.  Windows XP, starts up then freezes on the desktop, cannot move the mouse at all.  I have checked it is in the back ok, the mouse moves on start up.  I have tried to look in safe mode what this could be but this is beyond my level.  I have done system restore etc.  The PC came with no boot disks etc, all preloaded.

Answer:Windows XP mouse freezing

Hello, sophie306Please follow my instructions exactly and correctly carefully. This may or may not solve your computer problem. [Disclaimer:] Please be aware i am not liable or responsible for anything that happens to your computer.Turn on your computer and press F8 repeatedly until it comes up with a black screen and choose the following option:Boot Windows XP [Version] in safe mode.--------------------------------------------------------------------------------When you are logged in, if you can log in safe mode then do the following:Press and hold Ctrl Alt, then while holding Ctrl and Alt press Delete.It will open a window and at the top left corner it will be named  Task Manager.Look down to the bottom middle of the window and reply the:Processes: CPU Usage: Physical Memory:--------------------------------------------------------------------------------Click the Start button then, click Run.A window should come up with the name Run.In the text box of Run type in msconfig.It will open a window and in that window click the Startup tab.Reply with the Start up Item Name, Manufacturer & Command. This may take some time.--------------------------------------------------------------------------------Navigate to the following page and follow the instructions to see if you are infected.,46313.0.htmlDo not reply or post in the topic linked on this page.Reply with all the logs & answers to my questions in this topic.------... Read more

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Hello,I have a brand new X1 carbon touchscreen preinstalled with Windows 10. (20Bs model)Often the mouse cursor get stucked on the screen and the only way to get it back working is to reboot or standby it for a few seconds.Touch screen is stil lowkring fine...As this is a laptop for work, i cant think og getting stucked in the middle of a demo.I looked everywhere and found no solution to it.I even installed the latest Synaptics driver (from synaptic web) but stil the same issue.Anybody to help me out please?Thanks!BestCedric

Answer:X1 Carbon Windows 10 mouse freezing

i also have an x1 carbon with windows7 and its mouse is almost always freezing after out of hibernation. I COULD NOT FIND A WAY TO POST A NEW THREAT AFTER SPENDING 10 MINUTES ON THIS LENOVO SPPROT FORUM WEBSITE, SO I WANTED TO SAY TO WEB DESIGNERS [skipped]!

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I had this problem a while back but it somehow went away with no interference. Unfortunately, though, it is back. My mouse freezes every minute or so, sometimes even more frequently. It's not a whole system freeze, if I'm in game I can still use the keyboard and sound and video outputs are still going. The freeze lasts a couple of seconds, then I will drop a couple of frames then the mouse starts working again and windows gives the sound for new hardware being plugged in.

I have tried a different mouse but that hasn't worked, nor has using a different USB port. I tried reinstalling any drivers I could think might be related but still the problem persists.

As you can imagine it's getting extremely irritating, any ideas on a fix would be appreciated.

Thanks for reading, Joseph

Answer:Windows 7 periodic mouse freezing

Sounds like this could be a problem with mouse drivers.
• Run through this routine and locate any/all mouse drivers listed under "mice and other pointing devices" and delete them.
• Now uninstall all/any mouse drivers in Device Manager. Your mouse will freeze when you uninstall the driver it is using so you will need to hold in the power button to shut down the system.
• Next restart the PC and the system should reinstall the driver for your mouse.
See if you get any more freezing.

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Hi all, my first post here comes to you about a problem that has me wanting to !#%$~ kill my machine. OK, now that I feel better, here's the problem (and I've searched online to no avail):

I'm running Win2000 Professional with a logitech optical mouse (blue one w/wheel).
This is a year-old Dell with plenty of power as far as I know - it's a hand me down from my IBM tech uncle who has the latest and greatest, so I'm sure it's got whatever it takes. He had no problems with a different logi mouse.

When I open a new browser window via a link, and if I move the mouse prior to complete loading of the page, the new window (popup) freezes and I have to end task, closing the parent browser. This happens in outlook (a remote web-based version), any forum like this one, or anything similar. It's driving my absolutely nuts

I thought it may be the mouse driver but I've installed the latest driver from logitech and that hasn't helped. I have installed a few proggys in recent weeks so maybe that has something to do with it?


Answer:Logitech mouse freezing windows

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my windows xp home freezes on me and my mouse jumps around the screen like crazy i have done a disk cleanup ,virus scan and they show nothing wrong .i am confused as to what might be the problem .any help??

Answer:windows freezing and mouse going crazy anyone have any ideas why?

some more info plz
does it freeze up so that you have to manually turn it off or does it just freeze for a few seconds

check event viewer for errors
control panel--performance and maintenance--administrative tools--event viewer

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Over the past 2 days my keyboard and mouse have been freezing after being idle for 10mins. Everything else will run play but I cant use the mouse or keyboard, the light on the mouse does a steady pulse on the light and flickers but I cant do anything with them. Did a recent upgrade on my power supple so I know its getting the power it requires and has only been over the last few days. have had windows 10 for 2 weeks now with no trouble till recent days. Currently using a cooler master octane keyboard and mouse.
Changing the usb ports doesn't work neither does changing keyboard and mouse, have tried my older Logitech setup and another brand coolertron and neither worked.
All software is upgraded on my system aswell

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Hi, In the last 2 weeks, I have been experiencing a remarkable number of restarts, and blue screens, frozen windows, mouse
frozen etc.. after an unknown update that i did not authorize auto shut me down to update and not turn off my computer... I thought
it was MS even though i did not authorize it...  after that i recieved a few BSODS with memory dumps and always code 41?   I
thought it might be dust in my computer resulting in overheating so i cleaned out my computer and my power supply..  but it seems
to still be happening (5x earlier this evening over the course of 3 hours) so for the last 5 hours i have taken off the side of the computer for greater cooling and no crashes so far?

OS Version: Microsoft Windows 7 Enterprise, Service   1.09MB
 Resource and Performance Monitor Jan   117.38KB
Pack 1, 32 bit
Processor: AMD Athlon™ Dual Core Processor
4450e, x64 Family 15 Model 107 Stepping 2
Processor Count: 2
RAM: 2942 Mb
Graphics Card: NVIDIA GeForce 6150SE nForce 430,
128 Mb
Hard Drives: C: Total - 226808 MB, Free - 4968 MB;
Motherboard: ECS, Iris8
Antivirus: Webroot SecureAnywhere, Updated and
System shut down 5   1.09MB
 Resource and Performance Monitor Jan   117.38KB
  0 dow... Read more

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Hi guys, first time posting here, but I've run out of options.

In the past week or so I have had several users, all running windows 7 Professional 64bit,

Complain of incessant freezing, the PC freezes up no keyboard shortcuts work or anything however the mouse pointer still moves, unable to click or select anything but still moves.

This has happened on several different machines but all are Dell machines(Desktop and Laptop)

If left for 5-10 minutes the machine resumes normal functionality until it is rebooted and then the same scenario happens again. Event viewer has no errors that I can see related to these crashes.


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I am having an issue with installing windows 7 on a Samsung RV510.
The first time i tried it took 3 hours to expand files a further few hours to install (before reboot) then was taking ages again on completing installation. I didnt want to finish the install as i knew something wasnt quite right.

I changed the bios to default settings, checked ram and used seagate tools to test the hdd.

Everything seemed fine so i tried again

the same thing was happening again when i happened to click the mouse, once i done that the installation jumped up 30% then started going slow again, i again clicked the mouse and it shot through the rest of the installation very fast.

Windows loaded up but hung on the preparing desktop screen, i again clicked the mouse and it quickly finished and brung up the desktop. The laptop now does everything fine apart from a slight delay on loading windows and it is currently doing the updates altho these updates seem to hang until i click the mouse or tap the keyboard.

Its like the laptop is going to sleep (altho the screen is still on) until i press something

any idea of what could be causing this?

thanks in advance

edit to add: i have checked for a bios update from samsung but the one on their website is older than the one currently installed.

Answer:windows 7 freezing until pressing keys or mouse

What are the specs of your laptop?

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Okay, so my mouse... Seemingly at random will freeze for about 8-10 seconds or so, make a Windows error sound like "tee-dunk", and then work for 1-2 seconds, and then go back to freezing and then wash rinse, and repeat until I finally get aggravated enough to restart my computer which seems to be the only way to fix the issue (although it will re-occur at some point of inconvenience most likely later).

When checking the mouse drives (managed to get there while to mouse was freezing and unfreezing) i see that it switches back and forth between "No drivers installed for this device" and "This device is working properly" as it just is continually freezing and unfreezing. Seems to happen more often while playing video games, however it's not too picky about screwing up my browsing experiences either and it will also happen as I'm browsing the internet or something will just get stuck in this cycle. Even taking my current mouse out and plugging it into a different USB port/ plugging in a completely different mouse doesn't work. So it's not the mouse itself. I've tried un-installing and re-installing the mouse driver, doesn't help. Also, just recently as an example, it happens now indefinitely whilst playing games. As playing The Elder Scrolls 4 Oblivion it happens normally not even within 10 minutes of game-play and I have to restart the whole computer. My CPU and RAM aren't even close to being spiked up or anything like that before or during it's... Read more

Answer:Mouse on Windows 7 Professional x64 Continually freezing & unfreezing

Normally when the mouse disconnects and connects like that it is a mechanical problem: broken wire, bad USB port, defective mouse. Your tests eliminate those possibilities (you might try lightly wiggling the USB connector in all the ports to see if you can create the problem - just to check).

You could be dealing with a driver conflict. Here is what I would try:
Completely uninstall all mouse drivers and software.
Disconnect all other USB connected devices except keyboard (is the keyboard installed with drivers?)
Option: connect a standard mouse if you have one.
Go into Device Manager > expand the Universal Serial Bus Controllers
Uninstall all the devices listed under that category
Restart the computer
Windows will reinstall all the devices. This will reset the USB Stack. That can clear up conflicts in some cases.

If you have USB-3.0 ports you will need to reinstall those drivers afterward. Do that first.
Reconnect any other essential USB devices (printers). Try and do one thing at a time and use the PC for a while before connecting the next device.
Use the standard mouse for a while to test.
When you connect the GX mouse, see if you can run it for a while without the Genius drivers to test.
Then download the most current version of the driver and install it.
Pay close attention after each step to see if you can identify when the problem reoccurs. Hopefully it won't.

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Since the issue I'm having is roughly equivalent to Windows itself hanging, I figured this would be the best place.
What is happening is that Windows freezes and I can't interact with anything on the screen. CTRL-ALT-DEL and CTRL-SHFT-ESC methods to try to bring up the task manager do not work. I am, however, able to move the mouse when this is happening, but cannot interact with anything. The only thing that returns my system to normal is a hard boot . Over a 2 week period, it has happened at an increasing rate, but my system has run completely stable for something like 5-6 years now. I formatted and reinstalled windows in hopes of a fix, but it's still happening.

OS - Win7 64bit
? What was the original installed OS on the system?-Win7 64bit
? Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)?-Retail
? Approximate age of system (hardware)-5-6 years
? Approximate age of OS installation (if you know)-a few days
? Have you re-installed the OS? -Yes

PC info:
CPU: Intel - Core i5-2500K 3.3GHz Quad-Core Processor
Motherboard: Gigabyte - GA-Z68XP-UD3 ATX LGA1155 Motherboard
Memory: G.Skill - Ripjaws Series 8GB (2 x 4GB) DDR3-1600 Memory ($68.99 @ Newegg)
Storage: Crucial - M4 128GB 2.5" Solid State Drive ($149.99 @ Newegg Marketplace)
Storage: Western Digital - Caviar Black 1TB 3.5" 7200RPM Internal Hard Drive ($61.50 @ Newegg Marketplace)
Video... Read more

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The tips here is to help you to fix your mouse randomly freezing issue on windows7 using USB3.0 port

Issue description:
mouse randomly freezing on windows 7 - sometimes it totally freeze and will not work and have to reboot the pc to make it work.
during freezing the skype and realplayer still working fine but just mouse freeze.

GIGABYTE motherboard ? p67a-ud3-b3 this actually does not matter.
CPU ? intel i7 something, actually we do not care about this much for the above issue.
Steelseries mouse &keyboard.

Windows 7 ? 64 bit home version. And all the device drivers from GIGABYTE etc.

What was done before to fix this issue:
1/ BIOS upgrade ? not able to fix the issue.
2/ motherboard relate device drivers upgrade ? not able to fix the issue.
3/ USB 3.0 device drivers update to most recent version ? not able to fix the issue
4/ use the legacy usb port ? still issue?
5/ search from google and try to understand why this issue happen, and found that MICROSOFT not compatible to USB3.0 as there is no standard now, and it was saying windows7 service pack 2 would fix this but another saying was it might be 3 years later the service pack 2 would come.
6/issue isolated here: USB3.0 incompatible with windows7 cause this issue

Solution related questions:
are we able to fix this USB3.0 device driver so to make it compatible with windows 7 ? the answer is no.
so what should we do now?
The advantage of USB3.0 is its speed for data transfer?but here i... Read more

Answer:My Method to fix the windows 7 mouse randomly freezing issue

Thats great, but now you are minus a functional USB port (or two if you disabled both in the BIOS). Why not plug the mouse into the USB2 port, and keep the USB3 port/s for other devices (USB3 is backward compatible with many USB2 devices)?

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I have a Surface Tablet running Windows 8. When I hover the mouse over the bottom left corner where the Windows button pops up to switch back and forth from desktop and tiles, the thing freezes for about 30 seconds and then unfreezes and then freezes again then starts working normally again. I have googled this already and not much came up. I did updated the drivers but windows said they were up to date, uninstalled the and reinstalled them. I did a sfc scannow and nothing. I did a chkdsk /r and it worked fine, I thought, for a while then I called the customer to come pick up and as as I was talking to him, I started it up and it was freezing again. Made me look really stupid on the phone, but he laughed and said it did the very same thing to him. So I just did a chkdsk again and again it is working just fine for now. I am going to run out for a while and when I come back I will restart and see if it still messes up and I am going to do some malware scans while I am gone. But I think it has more to do with the file system or Microsoft video problems. oh and when it is not frozen, I can use the touch screen with no freezing what so ever. Only when I use a mouse or the touch pad.

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This will be a little lengthy, so I apologize beforehand. I have been having constant problems with windows 10 freezing. The problem started in the beginning of January, but it is possible that my computer was not used in the past two months. This computer is primarily a gaming computer and I was extremely busy for the past couple of months, so if I did use it, it would have only been a handful of times. When I started using the computer in the beginning of January the computer started out working just fine. Then windows installed a few updates and I installed a video game. Then I started having a few computer freezes, but they were few and spread out. I originally thought the problem was just related to the game because the crashes usually happened around the times when i was loading or closing the game. However, that was just about all I was doing at the time. The problem also became significantly worse very quickly. I do not know if a meltdown update was applied or not. The fall creators update was applied, but I have since removed that update during my troubleshooting ventures.

On to the actual problem. After booting my computer, my computer freezes after 12 minutes. I measured the time from when the log in screen first shows up until the computer freezes. It is almost exactly twelve minutes every time. The variation is small enough that it could just be a difference in when I hit the start button for the timer. The computer freezes, but I can move the mo... Read more

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I recently upgraded to Windows 7 from XP and am having a few freezing issues.
I tried playing World of Warcraft but it would freeze on the loading screen, no BSOD, no error message, not 'this is not responding' just total lock up and having to force shut down.
So I uninstalled and tried to reinstall it. The downloader would freeze every few minutes, again, no error message no crash or BSOD, just total lock up and a force reboot. It took unpteen attempts for me to download the patch. I managed to log into the game for about 1 minute, then total freezing again.

Today I tried to download a programme, froze after a while, again, total lock up. Tried watching a video on window media player, another total lock up.

I checked my error logs and I am getting this message :
The driver detected a controller error on \Device\Ide\IdePort0

Just before I get a bunch of error messages about my pc not shutting down properly, which is leading me to assume this is the cause of my problems.

Could anybody tell me what it is and how to fix it? Or if this is indeed the causes of my freezing? I'm going nuts!

Answer:Windows 7 freezing issues

Hi missmuffy,What is the make and model number of your computer?It sounds as if there is a driver issue with your hard drive controller. Before you upgraded to Win7 from XP did you run the Windows 7 Upgrade Advisor to determine if the computer was capable of running Windows 7? Before upgrading, it's also a good idea to check the computer manufacturer's web site to make sure that there are Windows 7 drivers available for that particular model?

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AMD Phenom II x4 955
8gb ram
ATI Radeon HD 5750
Windows 7 Professional 64-bit system

So i've upgraded from Vista Business to Windows 7 Professional, and since then my computer has just been terrible. Its become so unstable and unreliable to the point that I've reinstalled Vista on the other half of my hard drive (I split my 1 TB to 2x 500 gb hard drives).

I know that its Windows 7 that is messed up because the Windows Vista is working perfectly. When i try to boot with Windows 7, I get lagging issues, computer hang, and freezing.

The only common problem among the two OS is when I'm editing with After Effects, I will periodically get a message like "display driver atikmdag stopped responding and has successfully recovered"

I have no idea what is wrong, and if you need any information, please just ask.
Any suggestions as to what may be wrong is greatly appreciated.
And if all else fails, is there any way to downgrade Win 7 back to Vista?
Thank you

Answer:Windows 7 Freezing Issues

Ditch the upgrade and do a full CLEAN install...

This should sort your issues out...

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So recently i built my first computer to see if i could do it,
Im having some problems with the computer freezing when i try to install, update, or use some programs. The freezing isnt a normal windows freeze it seems to be a full system freeze. A+C+Del doesnt work, and there is no response from Mouse or Keyboard. I dont know if this is a windows thing or if it is a hardware thing or a combination of the two. Can someone please help.


Answer:Windows Freezing issues

Please follow the instructions below to get Task Manager open and on your desktop.
Maximize the Task Manager window so you can see all of the processes (if it's too big, you'll have to do this a couple of times to see all of the processes).
Wait for it to freeze - and look for the image name of things that show excessive resource consumption (and let us know what they are).


Task Manager:
Also, you can monitor the system for excessive resource consumption. To do this, open up Task Manager by right clicking on the Task Bar.
Then select the Processes tab.
Then select the "Show processes from all users" button (in the lower left)
Then select the View menu item, then select "Select columns"
In the Select columns window, place checkmarks next to I/O Reads and I/O Other.
Click OK to accept the changes.
Resize the Task Manager window so you can see the most of the columns.
Wait for the system to freeze.
Look at all of the columns to see if there's anything that looks excessively high - if so, let us know the Image name of the process.
FWIW - System Idle Process is supposed to have high CPU readings - anything else with high CPU readings is an issue.

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I'm having the same freezing issues that alot of people have had. The system freezes randomly, 10ish seconds later the mouse freezes, and you have to reboot the system by pushing reset on the case. The music loops in the background if there was something playing and im getting no BSOD.

All of the hardware in my pc is x64 compatible and is up to date (AMD quadcore cpu, gtx 280...ect)

Ive tried to fix the problem by researching other posts and nothing has worked, basically this is a last ditch effort before I go back to XP and give 7 another try when SP1 comes out. The problem started when I put windows 7 x64 on my system.

Things ive done/observed...

All drivers are updated and correct.
scanned memory overnight twice (memtest86) - no errors
scanned HDDs - no errors
took out individual components and tried w/o them (sound card, video card)-nothing
BIOS is up to date
adjusted power setting to max- seemed to help but still freezes
no helpful errors in even viewer...only critical is unexpected shutdown

it seems to work better in safe mode but will still freeze.

Freezes are random put they seem to happen more often it alot of data is being transferred or if im doing a lot on my pc at one time. Like if im just playing online poker or on the net it wont freeze as often, but if im trying to listen to music at the same time it will freeze. When I tried to transfer a large amount of music from an external HDD to my pc it would freeze up very quickly.

Answer:Windows 7 x64 freezing issues like others have had...any other ideas

I've experienced same problem on my PC,but I've tried a diferent version of Windows 7,and update it.
Don't turn off automatic updates,install al updates,and see if the problem persists.

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HP ElibBOok 8440p 32-bit OS Windows 7
I have been struggling with slow response, pausing, freezing for 10+ secs to the point that it was taking too long to do anything on my laptop. After searching the internet and discovering that I am NOT the only one complaining about this issue and no on able to provide support or assist with troubleshooting I decided to do an HP Restore. Unfortunately I did not have a disc to do the restore.

While searching the HP Support website for access to download or purchase the HP Restore Plus, I saw an option to upgrade my BIOS. In comparing my BIOS date/version with the one provided I saw that I was way out of date. For the heck of it, I downloaded the BIOS update and installed it.

To my total disbelief my laptop running like new again. No more pausing and freezing for 10+ secs.

My Explorer used to stop working and crash and shut down. I am going to monitor Explorer and see if that is fixed too.

Just thought I would share my resolution to this ongoing issue and hope it works for the multitude of other people out there who have complained about the same problem.

Answer:Windows 7 Freezing/Pausing Issues

Mark the problem as solved. That way people will know to look at it for a solution

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I'm not sure if this question is entirely suited for this website, but I'm desperate for help. If anyone has a better recommendation for a place that I could seek assistance, please let me know.

Anyways, my computer has been running into the same issue repeatedly for the past few weeks. After about 30 minutes of use, whether I'm working, playing a game, listening to music, or even leaving the computer idle, the computer will promptly freeze. I've tried a multitude of things, but nothing seems to work, and anything displayed on the screen is fully inaccessible. It forces me to hold down the power button and restart the entire computer.

That's the bulk of the issue, here are some details. Before this issue started, my house was lacking internet, I used it, while offline, a few times during this period to write some documents, watch some previously downloaded movies, and so on. Like in the past, I was able to use the computer for as long as I wished. The first time I used the computer after internet was reestablished, the freezing issue took hold. Its not like internet has always been the catalyst for this problem, in fact, the computer was working just fine a few weeks before in New York where I had internet. Additionally any songs I am listening to on Pandora will finish, even though I can't get to them, but won't continue on afterwards.

If anybody has any ideas or suggestions, please let me know!


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A few days ago my Vaio laptop started randomly freezing.. Now it freezes during startup when programs are still booting up. At first I thought it was a hardware problem but I now believe I may be infected with something.

Started the computer in either safe mode or selective startup (without startup items) does not seem to cause freeze ups which led me to believe it is a software problem.

I then tried to run windows defender as well as avast antivirus and both programs freeze during the scanning process. Windows defender freezing at the same point every time. A dll within the system32 folder.

I have also tried unsuccessfully scanning with malwarebytes which also leads to the pc freezing.

I have tried running avg rescue cd booted from a usb and it was able to run a full system scan but did not find anything suspicious.

I have run GMER from safemode and the log was clean.

I have run rkill in safemode (where it did not kill any processes) and in selective startup (where it killed userinit.exe) but running malwarebytes right after still led to freezing in the system32 folder.

I am running out of ideas and am wondering if it might be a hardware problem after all??

Anyway I'm hoping someone may have an idea as to what I could do to resolve my issues..


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I need help anyone,

I have a gateway laptop and she is freezing right after I do the full system restore. Restore says finished now restart, I go to restart and I starts but freezes half way through. Any solutions would be a very big help.

Answer:System Resorte on Windows having issues freezing

Hi and welcome.
Boot from Xp Cd...when prompted press [R]
Choose Windows installation [typically by pressing [1]
When prompted for password.
Press Enter.
Type chkdsk /r [note space ]
Window will fix errors..
Type Exit
And press Enter

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This is a summary of a PC problem which arose in January 2013, and the steps taken so far to solve it: see:
Things have improved, but my saviour dev00790 thinks it would be a good idea to take a deeper look to see if there if anything else, hence this post.
My PC runs Windows 7 Home Premium 64-Bit SP1 (pre-installed); and these security and clean-up programs: Norton 360; Malwarebytes Anti-Malware; SuperAntiSpyware; Spybot; ccCleaner; Duplicate Cleaner; and CleanUp!
Until recently things were running OK:
- I had recently run Norton 360, updating virus definitions, running a complete virus scan, freeing up disk space, tidying the registry, etc. – no problems found.
- some Lotus IBM Symphony files had recently refused to open: so I de-installed and re-installed Symphony, and all was well.
- while doing some tidying up, I closed my Google account, and in the X86 Programs folder I tried to delete (assuming it was not needed) a Google folder, without success (even after playing around with the folder's permissions).
Later that day I powered up the PC again and things were not right – applications, folders, etc., were not opening immediately, and some not at all. I did a system restore recommended restore point to roll back anything I had done wrong – this completed successfully, but did not solve th... Read more

Answer:Windows 7 'freezing' seems fixed - but are there still issues to cure?

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.
If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps.
Please download ComboFix from any of the links below, and save it to your desktop. For information regarding this download, please visit this web page:
Link 1
Link 2
* IMPORTANT !!! Save ComboFix.exe to your Desktop
1. Close any open browsers.
2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
3. Do not install any other programs until this if fixed.
How to : Disable Anti-virus and Firewall...
Double click on ComboFix.exe & follow the prompts.
When finished, it will produce a report for you.
Please post the C:\ComboFix.txt

Do not mouse click ComboFix's window while it's running. That may cause it to stall
Note: If you have difficulty properly disabling your protective programs, refer to this link -->
Note: If after running ComboFix you get this error message "Illegal operation attempted on a registry key that has been marked for deletion." when attempting to run a program all you need to do is restart the computer to rese... Read more

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So for about 2 weeks now I have been having this horrible issue with my Lenovo Y510p laptop where after about 20:00 to 22:00 minutes after booting or being left inactive for about 5 minutes, my computer comes to screeching halt with every program becoming non responsive. When they become non-responsive and even choosing to kill the process does nothing and I am forced to hard restart every time. At first I thought it may be a nasty virus however after scanning my computer with Kaspersky, Malwarebytes, and Hitman Trial version, I removed everything I thought to be malicious or causing issues. After all, the problem still persists and actually seems to be getting worse with boot times taking up to 15 minutes now before even getting to the login screen!
Fed up and thinking that maybe my issue is with overheating of some sort or a short in the cpu fan, I cracked it open, tested the fan to ensure its working properly, reapplied a new dab of Arctic Silver 5 to the CPU and GPU to see if maybe that would make any difference but of course... the problem persisted.
After all of my attempts, I decided to see if maybe I could rid of the issue by just upgrading to windows 10 and perhaps running a repair file. When running the Win 10 launcher I get a new issue when attempting to update "WindowsUpdate_80240FFF OR WindowsUpdate_dt000". So after running SCF to scan and attempt to fix any broker or corrupt windows file, it returns with plenty of errors that it says it is... Read more

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This past weekend, upon rebooting my computer, it has had displaying issues with freezing and performing very slowly randomly. This has never occurred before, and I believe it may be due to viruses or malware. Could anyone recommend a way to diagnose and fix this issue? The computer is an Asus A53S that I've had for about 3 years.

Thank you so much.

Answer:Windows 7 Freezing and Slow Processing Issues

Hi for virus and malware issues you should follow the instructions here NEW INSTRUCTIONS - Read This Before Posting For Malware Removal Help - Tech Support Forum
and make a new thread in the virus, trojan and spyware section posting all info there not here.If you cannot do a step make a note of it and move on to the next just be sure to mention any step you could not do in the new thread.

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Referred from here: ~ OBHello, this was my original post: To the best of my knowledge these are the things that have happened recently:I went ahead with some windows updates (i haven't been able to do 2 of them for some reason - i began to look into it but frankly it bored me to death. also i suppose it's off topic). I rebooted and everything was fine.I clicked on a link that sent me to a site where Avast told me about a trojan. It went to the quarantine chest or whatever it's called, and was promptly removed.While looking for info on the HP site about hooking up audio equipment to my computer, I happened to notice a link that led to driver updates. I went and took a look at them and after reading the descriptions of their benefits I decided that only one of them was of any possible use. It was called "Conexant PCI Soft Modem Driver Update". I didn't reboot after this.I was still trying to get this home theatre business to work and decided that the reboot might set everything straight. This is where it got interesting.When the computer rebooted it stalled on a black screen with only a small box with the name "C:\Windows\System32\cmd.exe", and inside was text in DOS with the line "C:\Windows\System32\*, Are you sure (Y/N) ?I had no idea what that meant so I typed "n" and then pressed enter. It went away and the computer continued with the startup, but the little box came ... Read more

Answer:C:\windows\system32\*, Are you sure (Y/N) ? + Freezing and Connectivity Issues

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. Please include a clear description of the problems you're having, along with any steps you may have performed so far.Please refrain from running tools or applying updates other than those we suggest while we are cleaning up your computer. The reason for this is so we know what is going on with the machine at any time. Some programs can interfere with others and hamper the recovery process.Even if you have already provided information about your PC, we need a new log to see what has changed since you originally posted your problem.We need to create an OTL ReportPlease download OTL from one of the following mirrors:This is THE MirrorSave it to your desktop.Double click on the icon on your desktop.Click the "Scan All Users" checkbox.In the custom scan box paste the following:CODEnetsvcsmsconfigsafebootminimalsafebootnetworkactivexdrivers32%systemroot%�... Read more

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My new PC (6 months old) has just had a major update to Windows 10 which took a few hours to complete. However, when I use my computer, simple tasks like opening the start menu take like 15 seconds to complete and my PC freezes (but the mouse pointer still works). I have done a virus scan with Malwarebytes and nothing showed up and im fairly confident to say its the Windows 10 update that has broken it as it worked fine yesterday before the update.

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Hi guys.  Can anyone help me?  I'm running windows 2000 pro and have been having 2 issues.  1.  Everything freezes to the point where I have to reboot.  2.  It sometimes will reboot itself when I'm in the middle of something.  I dumped a hijack this log into the "Windows process and hijack this log tool" on this site and followed the instructions it gave me.  One of the potential threats it found was that I didn't have a firewall process running on this machine.  I have been trying to download the free Zone Alarm firewall, but every time I click on the link my computer reboots itself. Here are my hijack-this, Super AV, and Mbam logs.  I actually ran mbam 2 times so I included logs from both scans.Thanks.[Saving space, attachment deleted by admin]

Answer:Windows 2000 freezing and rebooting issues

Hello starmike and welcome to Computer Hope Forum. My name is Superdave but you can just call me SD. I will be helping you out with your particular problem on your computer. I am working under the guidance of one of the specialist of this forum so it may take a bit longer to process your logs. 1. I will be working on your Malware issues. This may or may not solve other issues you have with your machine.2. The fixes are specific to your problem and should only be used for this issue on this machine.3. If you don't know or understand something, please don't hesitate to ask.4. Please DO NOT run any other tools or scans while I am helping you.5. It is important that you reply to this thread. Do not start a new topic.6. Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.7. Absence of symptoms does not mean that everything is clear.Open HijackThis and select Do a system scan onlyPlace a check mark next to the following entries: (if there)R3 - URLSearchHook: (no name) - *{CFBFAE00-17A6-11D0-99CB-00C04FD64497} - (no file) O4 - HKLM\..\Run: [SunJavaUpdateSched] \"C:\Program Files\Java\jre6\bin\jusched.exe\"O4 - Global Startup: Acrobat Assistant.lnk.disabled O4 - Global Startup: j2 Tray Menu.lnk.disabled O4 - Global Startup: Live Menu.lnk.disabled O4 - Global Startup: Microsoft Office.lnk.disabled O4 - Global Startup: Monitor.lnk.disabled O4 - Global Startup: WinZip Quick Pick.lnk = C:\Program ... Read more

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I just received delivery of a U410 IdeaPad preloaded with Windows 8. When I installed MS Office I ran into the problem that this suite of apps appears to crash the Synaptic touchpad advanced features (known issue if you look at some of the threads online). I found a thread on here that recommended installing the latest Synaptic driver (July 2013). I sucessfully installed this version of the driver however I am now finding that the touchpad exhibits a great deal of lag, i.e. I will move my fingers over the touchpad however there will be no response from the laptop for several seconds. Can anyone offer any suggestions as to what to do next? Should I reinstall the old driver (assuming that I can find it!). Is there a later version of the driver available than the Jul 2013 one? Appreciate any help from you folks out there.

Answer:Mouse Lag Issues (Windows 8)

Turn off mouse smoothing might help. Look for similar settings like this. Or try reinstalling the drivers.

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hope this is the right spot to ask. I have a new HP computer - prolly 3 months old. runs like a dream, no issues, but this one.

When using the mouse (regardless of what program I am in) there are times where the curser flies off the screen, and i cant find it. i have to rapidly move the mouse up and down on the table for it to come back.

its to the point where its starting to drive me and the wife crazy. it happens quit a bit.

any way for us to remedy this solution?

comp specs are as follows

p4-4.3 ghz
1 gig mem
160 gig h.d.

Answer:mouse issues windows XP

Is it a ball mouse or optical? Check for dust, hairs, etc. Try another mouse and see if that causes a problem. If a known good mouse works, try calling HP to see about getting a replacement(I'm assuming that since the PC is 3 months old, it's still under warranty).

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I'm having an issue with my laptop (DELL C640 Latitude).

I have Windows XP.

I have had AVG-Anti-Virus as a virus program. (I apologize, I don't know the correct terminology).

My problem:

My mouse has a mind of it's own. I'm no longer capable of using the touchpad/click on my laptop - because once I touch it, the cursor goes and clicks numerous times and literally clicks WHEREVER it wants. Things have been exited out of while I'm working it, conversations end up with different words (the mouse highlights and starts over or in my case deletes entire sentences).

Thankfully, the wireless mouse concept and I get along great, though the mouse function still clicks & highlights random spots.

Is this a virus?

Would disconnecting my actual mouse, fix the problem?

Any suggestions/solutions are very much appreciated.

Thank you.

Answer:Windows XP + Mouse issues

Is there anyone else in the immediate area that also uses the same type of mouse? Your signal could be interfering with their signal.

Do you have a wired mouse that you can test out?

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Hey guys,
DELL Inspiron ONE Computer
Intel Core i5 2.5 GHz
64-Bit Windows 7 Professional
Computer is 8 months old.
A brief summary of my issues for the past 2 months:
1. Freezing. Started to throw up Blue and Black screens on the odd occasion. Didn't matter what I was doing.
2. I reformatted it a month and a half ago and the screens stopped. But every so often the computer would freeze, restart and then I would get "Disk Read Error" or "Please insert a bootable device". After several restarts with my Windows 7 Disc eventually a blue screen would appear saying "BCD error. etc". I would restart again with my Windows 7 Disc, it would detect the startup issue but say it couldn't repair it, and then when I would restart it would log in normally.
3. It was like tic and toe. Days would go by without any issues, then the booting issues would start and I would muck around for 10 minutes with the Windows 7 Disc to get it to boot again.
4. Yesterday was a change. My computer would boot to the BIOS screen and then it would give me a black screen. And it did that no matter how many times I restarted. So I tried the Windows 7 Disc. As usual, couldn't repair the startup issues. Couldn't load a System Restore image, so I was left with Command Prompt. Ran the fix mbr/bcd commands which it said it did successfully, but that made no difference. Then I tried to repair the BCD. And this is where some more issues came up. I got lot... Read more

Answer:Windows 7 Computer MBR, Boot Sector and Freezing Issues

Is the Dell AIO still under warranty? This makes me think that it's generally a motherboard (controller, video chipset) problem or a poorly designed hardware setup IMO. Searching online for Dell AIO models (including other brands) would reveal some frustations on some users.

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Tech Support Guy System Info Utility version
OS Version: Microsoft® Windows Vista™ Home Premium, Service Pack 2, 64 bit
Processor: Intel(R) Core(TM)2 Duo CPU T6400 @ 2.00GHz, Intel64 Family 6 Model 23 Stepping 10
Processor Count: 2
RAM: 4057 Mb
Graphics Card: Mobile Intel(R) 4 Series Express Chipset Family, 1805 Mb
Hard Drives: C: Total - 290204 MB, Free - 210041 MB; E: Total - 14999 MB, Free - 8135 MB;
Motherboard: Dell Inc., 0G848F
Antivirus: Norton 360, Updated and Enabled

I have had this laptop 4-5 years and for the last year or so am having a lot of trouble. I have saved all my photos and music on a thumb drive. All I did was send the files to two 16gb Transcend flash drives. Is that sufficient? There is an option to sync the music to my flash drive I am not sure which is better. Sometimes weeks would go by and it was tolerable, but for the past week or two programs stop responding and the computer completely freezes. Task manager wont even prompt. I will then hold the power button down until shutdown. Also I don't remember having as much problems watching videos on Youtube or Hulu as I am right now. I even upgraded my internet speed because I thought that was the problem before. I have ran all the scans with Norton’s and came up with nothing. Could there be something hiding it's not seeing or is it possible I need to upgrade my computer? I have restored my computer to factory default 2 times in the last year or two. I don't have dates. Both ti... Read more

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Hello everyone,

These problems started happening maybe several months ago. I don't really use this laptop that often, so I have no idea what could of caused this. I'm running Windows 7 Ultimate 64 bit. Here are a list of the problems that are occuring.
1. If I press computer in the start menu, it “freezes.” It continually searches for drives but the blue wheel keeps spinning and nothing shows up even after 10 minutes. So far I've only noticed this with Computer, I can just press Documents from the start menu, and it instantly loads, and then click on the drive and go to where I want to go.

2. Sometimes a window will freeze for no reason. If I right click a file or folder in that window, it will always freeze that window. I have tried to right click a folder in 5 separate windows and it froze every one of them. Doesn't matter where the file location is, it can happen to any window. By freeze I mean the same spinning blue wheel, and the window cannot be moved or won’t respond ever again (I've left the window for hours and it never unfreezes).The only way to fix this is to end explorer.exe in the task manager and restart it, but that doesn't prevent it from happening again.

3. Some icons like text documents will look like a blank page with its upper right corner folded. Resetting the icon cache fixed this. On my desktop, currently my text documents and VLC player are missing their normal icons, replaced by this blank page.

4. In the column in the far lef... Read more

Answer:Windows explorer freezing and weird behavior, as well as other issues

A friend told me to check in my Event Viewer, and there are a few errors and warnings today. Got a few under System and Application:

Level: Source: Description

Error: Application error: Faulting application name: DllHost.exe, version: 6.1.7600.16385, time stamp: 0x4a5bc6b7
Faulting module name: RPCRT4.dll, version: 6.1.7601.18205, time stamp: 0x51db9710
Exception code: 0xc0020043
Fault offset: 0x0005cf69
Faulting process id: 0x1fa0
Faulting application start time: 0x01cf0b27b1a53987
Faulting application path: C:\Windows\SysWOW64\DllHost.exe
Faulting module path: C:\Windows\syswow64\RPCRT4.dll
Report Id: f08835bb-771a-11e3-a4ff-b888e370089f

Error: volsnap: The shadow copies of volume C: were aborted because the shadow copy storage could not grow due to a user imposed limit.

Error: disk: The driver detected a controller error on \Device\Harddisk3\DR4. Repeats 5 times in event viewer.

Warning: Disk: An error was detected on device \Device\Harddisk3\DR6 during a paging operation. Repeats 30+ times in event viewer.

Warning: Ntfs: The system failed to flush data to the transaction log. Corruption may occur. Repeats twice in event viewer.

Warning: Gatherer: The content source <csc://{S-1-5-21-4101250725-296594027-3050616062-1000}/> cannot be accessed. Context: Application, SystemIndex Catalog Details: The object was not found. (HRESULT : 0x80041201) (0x80041201). Repeats twice in event viewer.

Don't know what the drive errors are about. I have a Crucial m4 mSATA ... Read more

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Since upgrdaing to windows 10 have have had this problem.  My original HDD failed and I updted it to a SSD.  with a new install fo windows.  AT first things seemed fined but the frezzes started again.  Many times the wireless connection will ahve prblems as well.  It says "bad IP configuration " after running the internal diagnostics.  I hae updated most fo the drivers and also did a BIOS update.   Still have the same issue as of now, although it seeme to get better after the bios update, but know its worse then ever.  It froze twice as I was typing this this. 

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This may or may not be related to Lenovo, but I have a series of issues when running Windows 7 on a L412 and not being an administrator. Logging in as an administrator these things work properly. Anyway, what happens is the following: - When starting up, the start menu freezes, but can be brought to life by Ctrl+Alt+Del and starting the Task manager (don't actually have to do anything)- Firefox - when opening a window I have to switch to another window or minimize/maximize to actually be able to click anything, this including settings windows and links.- Abobe Reader - clicking any button in the toolbar hangs the application (print/zoom etc)- Internet Explorer - scrolling with external mouse wheel does not work (one of the few things that work in firefox) ... and a few other things related to mouse operations. I have tried to make sure all software is up to date, have checked for viruses, but I can't seem to find the problem. Since it seems to work fine when logged in as an administrator, perhaps this is some form of rights issue? It seems to have started with the latest version of windows update (except for the start menu issue that's always been there). Any help is very much appreciated, since this is getting very annoying!

Answer:Mouse (?) issues with L412 and Windows 7

After a lot of error searching I think I managed to solve it right after posting here. It seems to have been a problem with the microsoft mouse driver, installing the Logitech driver for the USB mouse solved the problem. Not related to Lenovo it seems.

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Hello, I'm having a very odd problem.

I'm currently repairing my Windows XP on an older computer, and for that reason, cannot give many specifics on the computer, but it is an HP.

When I'm at the Installing Devices screen of the "Installing Windows" part of the repair, I get a message:

'The software you are installing for this hardware:

NVIDIA nForce MCP Networking Controller

has not passed Windows Logo testing to verify its compatability with Windows XP.
Do you want to continue installing the software for this hardware?'

Normally I would click Yes without another thought, but neither my mouse nor my keyboard are working at this point in the install, so I get to just look at the error message without being able to address it at all. Also, I have tried 3 PS/2 mice including the one that the computer came with. Any suggestions?


**Update: I found the keyboard that came with the computer and tried that, and at that point, the num lock light is on, but I still cannot choose Yes or No by using the keyboard. Apparently it has to be done with the mouse. Also, the mouse that came with the computer is laser mouse and the light is not on at any point throughout the installation or any other time for that matter.

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I just bought a new mouse (Logitech G5v2) and for some reason it has problems with the "Enhanced pointer Precision" feature in the mouse settings. Whenever that option is turned on, the mouse will slowly move to the upper left corner as I move the mouse in circles.
When the setting is turned off, everything is working perfectly.

However, Windows XP has general issues with the feature, and tends to turn on "Enhanced pointer Precision" whenever I start CS 1.6, even though it isn't enabled.
I just uninstalled the newest Logitech setpoint driver, and I believe I am now using the windows driver.
The problem is the same with other mice and the touchpad.

To solve this problem I tried several registry fixes that claimed to disable "Enhanced pointer Precision", but to no avail. The fixes had no effect.

Any suggestions would be much appreciated =)


Answer:Windows mouse driver issues

Have you removed the old drivers you had installed first? Go into the Device Manager and remove the mouse completely. Windows driver and all. Restart and then install the drivers off the CD.

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I am running 64-bit Windows 7 and using a Logitech G5 mouse. It periodically stops working: I can still move the cursor but clicks do not work. To fix it, I have to hit ctrl-alt-del and click cancel - it then works fine, until it decides to stop working again.

I am a gamer and so this poses a large problem.

I have installed the latest setpoint drivers for 64-bit win7.

I have also tried using a different USB port - same problem.

I have seen that others have this problem, on various support sites, but no one had a good solution other than to reinstall drivers.

What should I do?

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Microsoft is investigating freezing issues on PCs after Windows 10 Anniversary Update

Last week, we reported that several users are experiencing freezing issues on their PCs after the Windows 10 Anniversary Update. This usually involved a system freeze after logging in, which rendered the device unresponsive. Several of our readers confirmed that they were experiencing the same issue on different devices and configurations as well, but had been unable to discover a universal fix.

Now, Microsoft has acknowledged the issue, stating that the company has received a "small number of reports", and has confirmed that it is currently investigating the reason behind the problem, as it works on a fix.

According to Microsoft Forum Moderator Basith M, the company is aware that users are experiencing freezing issues on PCs after the Windows 10 Anniversary Update. However, the moderator mentioned that the problem plagues only those with the operating system installed on solid-state drives (SSDs), with apps and data downloaded on separate drives. Basith also went on to say that if users sign in to Windows 10 in Safe Mode, the issue does not occur.

While Microsoft works on a fix for the problem, Basith has suggested a temporary workaround for users, asking them to start their PCs in Safe Mode, and then to transfer apps and data to the same storage device as the operating system. The moderator has also stated that another alternative is to roll back to the previous ver... Read more

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First I made an upgrade from windows 8 to 10, which worked fine. Later on I did a clean install with windows 10 Education from dreamspark.
After I did the clean install, I have been having issues with the mouse pointer "lagging", it basically disappears for 0.5 to 1 second, and then reappears, working normally. This happens frequently and sometimes if there is a really long lag, the keyboard will stop responding, after which i can replug it and it will work normally again. There does not seem to be any connect to what kind of application is open. It happens in games (fullscreen and not), in programs like visual studio and also just on the desktop. I've tried with a different keyboard, but not a different mouse though. In any case, i know it can work! It did for a long time on the upgraded windows 10 after all.

Since there is no crash, and therefore no error message to investigate, I've hit a dead end trying to research the issue. If someone have any idea how to solve this, it would be vastly appreciated!

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My mouse has been acting up for a few days with 2-finger scrolling. As of today it does not work and I recently checked to notice that the Synaptic Driver is not installed. There is also no tab for mice in my device manager. After downloading the driver from the Synaptic website and from the Lenovo product site, I ran the .exe file and went through the installation wizard, at the end of the installation I was told that the Synaptic Driver "Install failed". I have googled many things and have had no luck. ??

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Hi, i recently have built my own computer, and it has been running fine. Ive been using a trial of vista ultimate i downloaded, and for around 2 weeks i have had no problems. But now when i try and use my mouse in the windows explorer, left click does not work on any of the windows, it works on my desktop items. I have to open up task manager, and close my explorer.exe using my keyboard, then close that taskmanager. Once i do that, my mouse works. So once it is working, i open up another task manager and start explorer up once again, and it usually works for a bit, thats how i am typing right now. Anyone have any advice. Im not running an overclock, i have all my drivers. i even tried the drivers that came with the mouse. Lol, yes installing mouse drivers!!!. Ive installed all windows updates, running core i7, 920. Have 12 gigs of ram. Its really making me angry, i even re installed windows like 20 minutes ago.

Answer:windows vista x64 explorer/mouse issues

p.s. ........ I dont know if its just this copy of windows im using or just vista x64 ultimate in general. i have not tried 32 bit vista, or xp.

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My Windows 10 installation has just updated itself, and since then I have had problems with the pointer tracking of my Logitech G402 mouse. The mouse pointer will track well past where I stop my mouse, as well as shake and jiggle when the mouse is stationary. This happens on any screen including the desktop. I have made sure that the Logitech Gaming Software is up to date, as well as the firmware for my mouse.

This issue has only started to happen since the update installed 5 days ago.

Please help me resolve this issue.

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Installed windows 7 and now I cant run Wow, the cursor wont move on load up, have tried most everything, current drivers tried compatible change in windows to older run, and still no help.

Answer:Issues with the mouse working in Wow after install of windows 7

try a different mouse or a different port

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My Windows 10 installation has just updated itself, and since then I have had problems with the pointer tracking of my Logitech G402 mouse. The mouse pointer will track well past where I stop my mouse, as well as shake and jiggle when the mouse is stationary. This happens on any screen including the desktop. I have made sure that the Logitech Gaming Software is up to date, as well as the firmware for my mouse.

This issue has only started to happen since the update installed 5 days ago.

Please help me resolve this issue.

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I just bought my yoga 12 thinkpad with windows 10 and the mouse has just stopped working/disappears. i have tried messing with the drivers, and I've uninstalled and reinstalled the Point Device Driver from Synoptics multiple times. Its giving me a code 10 on the driver (I believe meaning it can't talk to the rest of the computer) and everytime I try to update the drivers nothing happens (i think because I just downloaded the driver off the website). Any help would be greatly appreciated!  Thanks,  Patrick

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I have a new X1 (3444-CUU) that I recently upgraded to Windows 8.1. When I connected to the Thinkpad USB 3.0 Dock, there was an automatic updated of the firmware on the docking station.Everything seems to be working except issues with my Keyboard and Mouse.Periodically, the mouse will disappear of the keyboard will simply stop working. Most recently, it was as if the delete key was stuck causing it to delete all my email (actually a feature I liked but unfortunately, can't allow). Is there a known issue with wireless keyboard?

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My all in one desk top is new.  All was great until a 3/11 windows update rendered my mouse useless.  restored pre 3/11 all was good, but sense then windows has updated again and my mouse is making it impossible to work. freezing jerking.  I dont know where to go from here

Answer:Mouse issues sense windows updates

You did the correct thing and rolled the system back. My suggestion is to only install a few updates at a time to figure out which update is causing the issue.

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for some odd reason my laptop started freezing, and not just a normal freeze, I mean even the clock and mouse freezes and we have to force shut it down for it to do anything. eventually it got worse and worse to the point that if I try to turn it on, even on safe mode it wont even make it to the start up menu; it shows the mouse then the mouse freezes and that's it. I believe something may have gone terribly wrong with the registry but I do not know enough about computers to be sure. Can anyone tell me what could be wrong with it and what I should do to fix it? it is an HP laptop and it is only 2 years old.

Answer:Extremely bad freezing. even the mouse is freezing.

Are you using an external mouse or the touchpad?

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I do not want to type down wrong assumptions. Please ask questions and I will answer to the best of my abilities. I hope we can trouble-shoot this.

Answer:Clean installed Windows 10. 2 major issues persist. 1.Freezing. 2.My computer sh

We cannot troubleshoot without details...Kinda like "my car is making noise"...

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I do not want to type down wrong assumptions. Please ask questions and I will answer to the best of my abilities. I hope we can trouble-shoot this.

Answer:Clean installed Windows 10. 2 major issues persist. 1.Freezing. 2.My computer sh

We cannot troubleshoot without details...Kinda like "my car is making noise"...

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I do not want to type down wrong assumptions. Please ask questions and I will answer to the best of my abilities. I hope we can trouble-shoot this.

Answer:Clean installed Windows 10. 2 major issues persist. 1.Freezing. 2.My computer sh

Please describe what is happening.Please wait until the system freezes, then recover and immediately generate these 2 reports: Let's try looking at these 2 sets of reports:Report Set #1)  Please run this report collecting tool (even though you may not be experiencing BSOD's) so that we can provide a complete analysis: (from the pinned topic at the top of the forum) - I don't often use the Perfmon report, so if it doesn't work please just let me know.NOTE:Please zip up the (.ZIP) files - do not use .RAR or other compression utilities. .ZIP is the type file that can be uploaded to the forums.Report Set #2)  Please do the following:- open Event Viewer (run eventvwr.msc from the "Run" dialog)- expand the Custom Views category (left click on the > next to the words "Custom Views")- right click on the "Administrative Events" heading- select "Save all Events in Custom View as..."- save the file as Admin.evtx- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here: waiting for a reply, please monitor your temps with this free ut... Read more

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Microsoft admitted there's a problem with the Anniversary update for some computers. Microsoft says it's looking into a permanent solution for the problem, but in the meantime, has offered a temporary fix

Answer:Microsoft confirms freezing issues after upgrading to Windows 10 Anniversary Update

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In 2013 I purchased a brand new Windows 8 Toshiba Satellite laptop and for over 6 months I was not having any issues with it. I moved up to Alaska and in late February or early March of this year an update started causing problems. I play online games, Lord of the Rings Online in particular, and in-game my camera ends up spinning or I get clicked out of the chat line box while trying to say something. Also, having problems outside the game. Recently I found out that the problem is most definitely with Windows 8.1 because my boyfriends' grandmother's computer is doing the exact same thing on her desktop with Windows 8.1 (external mouse plugged in). I am very much in need of some advice of when that update was released so that I can isolate/delete it myself or get affordable help in getting it fixed so that I no longer have problems.

Although the issues in game are extremely annoying, the big problem is because it messes me up when I am doing documents, I am a student online so being able to get my assignments completed on time without serious errors is very important for me to pass my classes.

Any help will be very much appreciated.

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Hi everyone,

Today my Asus X553M updated its self and took over an hour. The laptop is about 6 months old and I have never had any issues with it before.

After the update I noticed the mouse was running fast and windows started to close when the mouse was hovering over the screen. I also noticed text was being highlighted and removed. All this only started after the update.

I really am worried because I don't know what is going on and why it's only started to happen but if anyone knows please do post. I have done a virus scan and nothing has showed.

Answer:Windows 10 Update laptop mouse and speed issues

Have you tried going into Control Panel and adjusting the mouse properties? There is no need to do a virus scan, because malware would not cause that problem, settings would be the issue.

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Cannot always use the mouse to click between different windows of Firefox, unless I alt-tab first. The problem resumes shortly later. I cannot resize the windows either, or minimize/close/anything, those icons do not light up. I can still scroll and otherwise do anything within the active window.
Cannot use the mouse to select text in a drop down list in Firefox.
Dragging icons on my desktop fails to move them, either to a different part of the screen or into a folder icon or open folder window.
I have run one full system scan with Avast, but it found nothing.
The only two things I did recently was grab an old mouse to use the mousewheel and it updated the driver, and I have two mice on at once.
I just pulled out the other mouse and am using my Logitech marble trackball mouse, the driver of which I just updated.
Also, I went to a website and made two downloads,

Answer:Firefox cannot click to change windows, and other mouse? issues

This is not a problem about which I recall seeing any traffic, so the following link, which is usually the best advice for starting to diagnose and solve Firefox problems may not be applicable. Nonetheless, I advise you to start with this information, which may assist you:

Standard diagnostic - Firefox - MozillaZine Knowledge Base

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It started about two weeks ago when I tried out a second USB mouse and since then, my mouse began resetting the buttons (to the standard for right-handed people). They set back (to left-handed) whenever I unplugged and replugged my mouse but the problem kept getting progressively worse to the point where I was unplugging and replugging every two minutes or so.

I tried to do a system restore a few days ago (when the problem reached that point) but the furthest I could restore was back five days so that failed to fix the problem. Today, my mouse was lagging and fully stopped working at points so I went into my mouse settings and uninstalled all the drivers in hopes that when I replugged my mouse, it would reinstall everything. Now, my mouse is fully right-handed and for the life of me, I can't change it back! I also can't System Restore because my computer happened to do an update RIGHT AFTER. An update that deleted my previous Restore Points!

These problems are driving me nuts and are incredibly inconvenient. I don't have time to do a back-up of my whole system and reformat seeing as I have to leave on Friday. But there are still things I want to do before then and I want to do it with a computer that isn't driving me up the wall! I'd also like to come back to a working mouse.

Any information you guys require, I will be happy to provide to the best of my ability.

Thank you!

- Something Else

Answer:Solved: Windows 7 - Left Handed Mouse Issues

I would go to the Vendor site and see if there are Updated drivers for your Mouse and give that a try.
When you said you tried a second mouse, did you go to your Control panel to double check to see if you now have 2 mouses (MICE ) now installed?

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My computer must have received a new Windows 8 Update last night. This morning it asked me to reboot. After boot the keyboard and mouse do not work once Windows has booted. Also RDP results in a black screen and getting disconnected after a short while.

The keyboard and mouse work fine in BIOS, however as soon as Windows posts they disconnect. Prior to reboot, the keyboard and mouse were working fine. What doesn't make sense is that issue persists after both a system restore and a system image restore.

System - Dell XPS 8300 (3 years old). i5 - 2.8Ghz, 16 GB RAM, Windows 8 Pro (Downloaded via my tech net subscription)

What I've tried -

1. Different USB ports
2. System Restore
3. System Image Restore
4. Safe Mode - Still no keyboard, mouse, etc
5. Different keyboard / mouse
6. Remote Desktop (black screen) - Yes system was configured for RDP, logged in daily to it.

I don't get it. Keyboard and mouse work fine in BIOS and booting off of Windows DVD. This issues resulted after an update was applied. However doing a system image restore to over a week ago should have circumvented the update being applied.

At a loss. I work in IT, though haven't done desktop support in years. So maybe my skills are rusty, however I have never seen this issue before.

Answer:Windows Update last night, keyboard, mouse and RDP issues

I have same problem on 4 computers. This AM put an HP desktop back on line after a number of weeks off line (disconnected from all inputs).

Worked great (Windows 8.0) until I received notice updates were waiting. On completion and reboot, keyboard did does not respond after Windows takes control keyboard is inoperative. Items residing on desktop will not open after double click. Help,,,using a borrowed notebook w/Win 7 installed.

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So I bought an ASUS VT207 touch screen monitor yesterday. Set it up and it worked fine for a couple hours but then it started right clicking with every other click. I've been trying to debug the issue and reading on a lot of other peoples problems and I think I've found the root cause.

The touch screen isn't right clicking, but actually holding down the left click every time I tap on the screen. When you press-and-hold on a touch screen it will open the right click menu. Only way for me to actually left click something is to tap the screen multiple times very quickly. I've tested this on some text and the touch screen will attempt to high light text on simple taps. When on youtube and I click on a video it will make the thumbnail high light like the mouse is hovering over it but it wont actually click on it.

I've been messing with the Tablet PC Settings but not even shutting off all the Pen and Touch settings (Double-tap and Press-and-hold) fixes the issue. Does anyone else have any ideas. Disabling and re-enabling the driver in device manager doesn't fix it. Only solution I've found is restarting my computer every 15-60 minutes.

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I recently purchased an S12 Ideapad for my girlfriend for her studies and installed Win7 in the process. It works perfectly aside from one tiny issue. We can't get it to stop left clicking when tapping the mousepad surface and the vertical scroll area on the rightside of the pad does nothing.
I've tried installing the official Lenovo drivers for Win7 as Administrator / Then with Vista Compatabillity and then finally using the generic Synaptics drivers - but no luck, the options just doesn't appear in the Synaptics configuration menu of the mouse. All I can change are the functions of left click and right click. My old MEDION laptop has all the functions I am looking for in that same menu.
Has anyone else experienced this and/or know of a solution to this annoyance?
Windows 7 Ultimate
S12 Ideapad
S/N: EBxxxxxxxx
Lenovo Driver used : (The Touchpad one for windows with the funny typo Touch >I< pad title)
Synaptics Driver used : ( The 32bit one for Windows 7)
Anders Hermansen, Denmark.
Moderator Note; s/n edited for members own protection

Answer:S12 Windows 7 - Mouse scroll issues and tapping won't stop.

Hi and welcome.. you can tryalternate driver for touchpad  ( i used since W7 beta and RC.)v13.2.6.1 Vista x86/64 and WinXP x86/64 DriverVer=07/20/2009,> Here <--- An Overview of driver settings with english screen pics you find here  Touchpad Synaptics Menue  translated ger-eng  - - - - - - - - - - - - - - - - - - - - - - - - -not a driver but i install it on all synaptics touchpad machinesall time cool internet surf fun  and full touchpad fun a must in all cases....---> Here <--- sincerely KalvinKlein 

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So I bought an ASUS VT207 touch screen monitor yesterday. Set it up and it worked fine for a couple hours but then it started right clicking with every other click. I've been trying to debug the issue and reading on a lot of other peoples problems and I think I've found the root cause.

The touch screen isn't right clicking, but actually holding down the left click every time I tap on the screen. When you press-and-hold on a touch screen it will open the right click menu. Only way for me to actually left click something is to tap the screen multiple times very quickly. I've tested this on some text and the touch screen will attempt to high light text on simple taps. When on youtube and I click on a video it will make the thumbnail high light like the mouse is hovering over it but it wont actually click on it.

I've been messing with the Tablet PC Settings but not even shutting off all the Pen and Touch settings (Double-tap and Press-and-hold) fixes the issue. Does anyone else have any ideas. Disabling and re-enabling the driver in device manager doesn't fix it. Only solution I've found is restarting my computer every 15-60 minutes.

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I have a bunch of Optiplex 390 that have been donated to my rural public library. I have setup one with Windows 10 Professional x64 1607 fully patched & all the latest bios/drivers for the unit. Everything is working great.
I then took a pre-sysprep image & then ran sysprep /oobe /generalize /shutdown. That completes properly & shuts the system down. I then took a post-sysprep image and applied that to some of the other (exactly the same) Optiplex 390.
However when the system boots up on the original or any of the cloned 390 it will boot to the "select timezone" section of OOBE which is the first screen, however I then lose all keyboard/mouse functionality. No matter what usb keyboard or mouse or usb port I use none of them respond. I can reboot the machine & with the same keyboard/mouse/usbport access/navigate the bios. I have tried resetting the bios back to defaults & that did not help. Hoping someone might be able to help out with this. All the computers are USB2.0 AFAIK, no usb3, but AFAIK win10 shouldn't have issues with either?

Answer:Optiplex 390 & Windows 10 + sysprep = USB issues (no keyboard/mouse)

Hi Keith, Were you able to get this resolved? Unfortunately since this system was not developed/tested with Windows 10 by Dell support will be limited. With that said, this doesn't sound like a Windows 10/Dell/USB support issue etc.(since you got it working on the first system) but more of a sysprep problem. I think with a question like this you might get more support from Technet or various other forums that deal with this type of question on system/OS deployment. Also for something like this I wouldn't limit it to Optiplex 390 but try searching for Windows 10/USB/sysprep etc.  Lastly, I happened to stumble across your post outside of the forums, did you happen to have any luck with waiting for the system to load/install the USB drivers after setting the system up? The good news is I guess you could load each system manually, but obviously if you can get this working it would make this process a lot quicker and easier to maintain.  Best regards,Brad 

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Hi guys

I have a Dell Inspiron, 4gb, 64bit. Windows Vista, home premium.

First issue;
The system would freeze and flash and turn off at the slightest flick, such as a slight tap on the keyboard.

Second issue;
I took it apart for a clean, and thermal paste renewal, once I put it all together, I tested it and still the exact same, but now it's developed a NEW problem...I ran it all night without an issue, the next morning I turned it on and there was a problem... The screen wouldn't turn on, no back lights, not even the slightest suggestion the screen was on. Completely dead.

I took the power button section out, turned it on, worked perfectly, put it back on, back to square one.

Then I removed the keyboard plastic surrounding, and it worked fine, then put it all back together and same problem...

It's completely free from any virus. The laptop is using a 65w charger when it should be using a 90w charger, (not my laptop).

I've received the follow message a few times; "timer chip counter 2 failed" Explanations?

The screen is my main issue at the moment, it's on with no pressure, then off with pressure.

Thanks for your time


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This is really starting to annoy the hell out of me. I just picked up a Microsoft Bluetooth mouse, the Notebook 5000 mouse to be exact for my home entertainment center.

I have my PC ran to a monitor and a 55 inch Samsung LED LCD TV for watching movies etc. The problem is, the HDMI cord is run threw the wall so the PC is in another room so I cant use the normal mouse on the PC. I bought a bluetooth mouse due to the increased range but I'm having nothing but issues.

I have the Microsoft Bluetooth dongle btw, didn't come with the mouse, the mouse actually comes with no dongle.

Anyway it connects fine but if I stop using it for like an hour or whatever it disconnects and nothing I do will reconnect it unless I take my other mouse, go into bluetooth devices, delete it and readd it all over again.

WHY THE HELL does it keep doing this lol?

It's very annoying, I sit down to watch a movie and discover I cant start it without first going into the other room and readding my mouse.

I'm well within range and I've tried moving the bluetooth mouse to the same room as the PC to use it with the PC and it still does the same thing.


Answer:Issues with Bluetooth mouse. Microsoft Notebook Mouse 5000

Quote: Originally Posted by kdogg

This is really starting to annoy the hell out of me. I just picked up a Microsoft Bluetooth mouse, the Notebook 5000 mouse to be exact for my home entertainment center.

I have my PC ran to a monitor and a 55 inch Samsung LED LCD TV for watching movies etc. The problem is, the HDMI cord is run threw the wall so the PC is in another room so I cant use the normal mouse on the PC. I bought a bluetooth mouse due to the increased range but I'm having nothing but issues.

I have the Microsoft Bluetooth dongle btw, didn't come with the mouse, the mouse actually comes with no dongle.

Anyway it connects fine but if I stop using it for like an hour or whatever it disconnects and nothing I do will reconnect it unless I take my other mouse, go into bluetooth devices, delete it and readd it all over again.

WHY THE HELL does it keep doing this lol?

It's very annoying, I sit down to watch a movie and discover I cant start it without first going into the other room and readding my mouse.

I'm well within range and I've tried moving the bluetooth mouse to the same room as the PC to use it with the PC and it still does the same thing.


It's your dongle. I have the same mouse and it works absolutely fine. I'll bet you have the USB option set to power the dongle down when unused. How's the radio in the mouse supposed to wake up a sleeping dongle?

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Hi there, I was wondering if anyone else was having the same problem I'm having.  I have a T60 (2623-K8U) and the advanced docking station.  My mouse and keyboard are both attached via USB ports on the docking station.  After installing Windows 7 64 bit I occasionally experience glitches with both peripherals.  For example, the mouse will stop responding for about a second; and when typing, key strokes are sometimes repeated several times (as though I was holding down the key).  Also, when the glitch happens the lights on my keyboard go out. I never experienced these problems when running XP. Any ideas? Thanks.

Answer:USB mouse and keyboard issues with T60 attached to docking station on 64 bit Windows 7

Hello, I realize this is almost a year late, but I have the exact same issue after installing Windows 7 (32-bit) on my T61p this past weekend.  I never had this problem with XP. I've discovered though that this only happens if I close the laptop lid.  If I keep the laptop lid open, while in its docking station, then I don't seem to have this glitch.  Not sure if this will help you.  I've been trying to find a permanent fix but so far no luck.  If you or anyone has got one, I'd like to hear it. 

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Hi, I've been experiencing increasingly serious issues with my E425 since about last month. Some background: owned this laptop for a bit over a year now (I believe), and starting last month I started to notice that when I left my laptop on without a restart for too long (I have a habit of hibernating rather than just shutting down) the laptop would occasionally and suddenly slow down to a near halt. It's hard to explain via text, but basically processing simple tasks (e.g. loading a web page) would not work and the windows task bar would freeze. when i try to load other programs to figure out what happened, there's no response. I've tried waiting for the tasks to process but nearly an hour later it's still not doing anything. I mitigated these issues by simply shutting down my laptop before I went to bed each night and this seems to resolve the issue for the most part. Flash forward to this morning, and when I boot up my laptop for the first time I found the same issue (windows taskbar not responding, browser not loading, can't really load other programs either) and I'm left with the usual nuclear option of holding down the power button until the laptop turns off. I tried booting up 2 more times - still the same issue. I don't even know how to begin diagnosing this... I'm fairly sure it's not a virus since I haven't really been doing anything risque online and I have two antiviruses active on that computer (Microsoft Security Essentials and another one I c... Read more

Answer:E425 Edge: issues with windows taskbar freezing, browser not working, general slowness

Hi, Larryant
Have you tried booting the system in Safe Mode? If you haven't, I would recommend trying that to see if we can narrow down the list of possible issues. To boot into Safe Mode, start your computer by turning it on. During the splash screen where it says "Lenovo" tap F8 repeatedly until a menu with a list of options pops up. Select Safe Mode and hit  Enter. See if your machine behaves any better while in safe mode.
Let me know the results, and good luck

______________________________________________________________________________________________________________Did someone help you today? Press the star on the left to thank them with a Kudo!If you find a post helpful and it answers your question, please mark it as an "Accepted Solution!" This will help the rest of the community with similar issues identify the verified solution and benefit from it.

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A little while ago I updated my 5 month old L430 to Windows 8.1 but I started having issues with the Intel Graphics card. It would simply just stop working but would then be fixed automatically. I've done all the updates with Lenovo and Intel but I am still having this issue.   A secondary issue that has happened recently is that if I leave it idle for a few minutes it will randomly just freeze up on me.  How can I fix these issues? Thanks.

Lenovo L430, Windows 8.

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Hello everyone,

I just purchased a new Alienware PC and it is just fantastic!

My only little problem is that I am having a weird issue I can't seem to find an answer for online.

When I boot my PC everything is working perfectly fine like it should. However whenever I access a website or program that makes the screen flash my mouse pointer dissapears. It will then reappear as little lines with no mouse pointer visible. It is a pain to navigate the computer this way until I go to a web page or program and the mouse pointer comes back.

Please let me know if there's anything I can do to correct this.

My setup is a Intel Core I7 930 QC (2.8 Ghz, 8MB Cache)

Windows 7 64 bit

Dual ATI Radeon HD 5670 with crossfire enabled.

The mouse that I am using is a Razer Deathadder and I connected to through HDMI to a 22inc Vizio 720P LCD television.

Answer:Mouse pointer issues with new Alienware Aurora Mouse

I'm not sure if this will help, go to your Mouse settings in Control Panel and turn on the "mouse trail" set it to the minimal that it will go to. Try and get the screen flash+mouse disappear to happen and see if it goes away.

This is however NOT a fix if it does work.. I use to play Battlefield 2 and half the time my mouse would disappear "behind the screen" as if there was no mouse there, but I could click things. Turning on the trail displayed the mouse but it was really aggravating and a little hard on the eyes..

Like I said it is not a fix. What do you mean though about a webpage/program that loads and makes the screen flash, like, it changes resolutions to accommodate for the program?

If it is that then I see this either being a video or monitor issue.. Maybe try changing the screen refresh rate, or the bit colour? I haven't had this issue in a long time so I can not play around with it to try.

One last thing you can try is, there is also a setting where the Mouse Pointer Trail is enabled that says to hide the mouse when you type, try disabling this and see if it helps? I doubt this will fix the issue but you never know.

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Hi All,

I'm new to the tenforums, this will be my first post. Sorry in advance for this being a long post, but it looks like I have no choice but to ship my PC back to have the motherboard replaced with a refurbished one which I'm hesitant at doing (I paid over $2000 for this computer, I don't want a refurbished part).

I purchased a new Alienware X51 R3 computer with Windows 10 Home Edition that arrived back in June of this year. My systems specs are the following: i7-6700K, GTX 970, 16GB DDR4 2133Mhz RAM, 256GB SSD, 2TB Storage, built-in Wifi. I was originally using the standard mouse and keyboard that shipped with the computer, only recently did I upgrade to a Corsair K70 RGB and SteelSeries Sensei mouse.

Ever since day one I have had 'Sleep' issues with my computer including a frozen mouse cursor issue on the Window 10 login page. To expand further on the 'Sleep' issue:

- computer shipped with 'Balanced' power profile
- with this profile the display would turn off prior to sleep and in this mode I was unable to get the screen back using the keyboard or mouse and my only option was to force shutdown and reboot the system
- there were times when the PC would not be able to go to 'Sleep' when selecting this option from the 'Power' menu
- when in sleep mode (activated as per the balanced profile) there were times were I could not wake the computer with input from the mouse or keyboard

I then decided to call technical support and they performed the following steps (not ne... Read more

Answer:Windows 10 Sleep Issues & Frozen Mouse Cursor on Login Screen

With all the software & BIOS troubleshooting that was done to no avail maybe you could consider that a working refurbished part is better than a new defective one?

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Hi there,

This is my second computer that I am having problems with. This computer seemingly has more of an issue than my other computer in that I cannot run the GMER program at all, I can't run the DDS application (it freezes my computer everytime). The only thing I can do is run the defogger.

There is some kind of worm/virus/malware that is causing my system to run inefficiently and with such poor performance as the computer just started acting up. I checked my PC usage and it was at 100% which is extrememly abnormal. Also anytime I open internet explorer, it freezes and has to be shut down and reopened, just for the same thing to happen. (Same with Chrome)

I don't know what to do since the DDS freezes everytime I try to run it, the black screen appearing to be working but never producing any logs and freezing the computer....and the GMER isn't working either. I am typing this from my other computer because the infected PC has the above mentioned browser/internet issues.

I ran antimalware bytes and it said there were no infections found, I'll include the log, also I have AVG2011 for my antivirus. It is noteworthy to say that the desktop Icons are present but do NOT work, I can't click them half the time...I'll have to use the start, computer etc. buttons to get to use the shortcuts.

Please post ANY help, it is greatly appreciated.

Answer:Serious Issues (Freezing issues/No internet/ Can't run DDS, GMER, etc) [Computer 2]

Hello , And to the Bleeping Computer Malware Removal Forum. My name is Elise and I'll be glad to help you with your computer problems.I will be working on your malware issues, this may or may not solve other issues you may have with your machine.Please note that whatever repairs we make, are for fixing your computer problems only and by no means should be used on another computer.The cleaning process is not instant. Logs can take some time to research, so please be patient with me. I know that you need your computer working as quickly as possible, and I will work hard to help see that happen. Please reply using the Add/Reply button in the lower right hand corner of your screen. Do not start a new topic. The logs that you post should be pasted directly into the reply. Only attach them if requested or if they do not fit into the post.Unfortunately, if I do not hear back from you within 5 days, I will be forced to close your topic. If you still need help after I have closed your topic, send me or a moderator a personal message with the address of the thread or feel free to create a new one.You may want to keep the link to this topic in your favorites. Alternatively, you can click the button at the top bar of this topic and Track this Topic, where you can choose email notifications. The topics you are tracking are shown here.-----------------------------------------------------------If you have since resolved the original problem you were having, we would appreciate you... Read more

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ok so here it is when i move my mouse up the cursor moves to the left down= right and so as if it has been rotated 90 degrees anti-clockwise i have seen topic about this as wellbut none seem to work i am using a wireless mouse could there be a way to realign/calibrate the mouse

Answer:Mouse issues. mouse rotated -90 degrees

You could try updating the mouse driver in Device Manager. If it doesn't work for you then you can use Rollback.

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Hi, I have a Logitech G9 and have had trouble finding a suitable mousemat for it.

I first purchased a Razer eXactMat, but I found that after a few months with it, the mouse skates wore down terribly so that the mouse was actually touching the mouse mat. I sent away for a new logitech G9 as I was unable to find replacement skates. Therefore I decided to buy a soft mouse pad so that the new mouse skates wouldn't be ruined.

I purchased the Steelseries Qck Mini, which served me no better than the razer. The mouse was not damaged by using it, but the mouse has tracking problems when it is used. For example, it is impossible to move the mouse in a straight line, as the laser isn't touching a smooth surface, this is my attempt at drawing a straight line on paint...

Which is at a low sensitivity, when I increase the sensitivity the problem is exacerbated. Furthermore, the mouse mat is unable to sense quick movements. For example, if I move the mouse from one side to the other really quickly, it only travels roughly half the distance of when I move the mouse slowly from one side to the other. The problem is not down to my mouse, as it works perfectly on the wood table surface.

I am now considering purchasing a third mouse mat, but I really do not know which one to get.

Very sorry for the long post, any help would be greatly appreciated

Answer:Mouse/Mouse Mat compatibility issues? :/


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I've had this issue since last weekend and I've tried many different things in order to fix it. When I boot up my computer, I can use the mouse pad normally, but as soon as I use the external mouse, I can only either interact with the taskbar or anything else but the taskbar.

I use a Steelseries Sensei RAW.

Methods I have tried so far:
Restart computer (several times)
Run antivirus and anti-malware scans
Closed Sticky Notes (which seemed to solve it, but just a little while)
Installed new graphics card driver (again, solved it temporarily)
System Restore
Windows Recovery
Command Prompt and run sfc /scannow trice
Update Steelseries driver

Sometimes, opening a program, which asked if I wanted to let it make changes to Windows helped a couple of times. It didn't matter which program it.

I hope you can help. Thank in advance.

Answer:Mouse pad works normally, but USB mouse causes issues

Many Notebooks/Laptops have a feature to turn off the Touchpad, usually a switch or an Fn+Fx key combination to do it, it's a hardware thing separate from the Operating System. The question would then be, does turning off the Touchpad while using the External mouse allow it to work normally?

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Question: Mouse Freezing

On login screen the mouse and keyboard work fine, however after I have logged in, and the desktop is loaded, they both freeze.

Logitech Bluetooth Mouse & Keyboard

Already installed the latest drivers, any ideas?

Answer:Mouse Freezing

When you installed the drivers were you logged in under a different profile that the one where you get the freeze? It's a rhetorical question... but it might give you a clue about why this could be happening...

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Question: Mouse Freezing up

My operating system is Windows 7 and my computer is a Packard Bell iExtreme.
I have been having a problem for the last 3 weeks with my mouse freezing up and unable to escape using Ctrl/Alt/Delete.
I am having to re-boot each time.
I am using a wireless keyboard and mouse and have tried using another keyboard and mouse but it stil happens.
Sometimes it will go all day with only 1 freezeup, other times it happens after a couple of hours.
Would some kind person advise me on the next steps to take?

Answer:Mouse Freezing up

Did you try a wired keyboard and mouse? Also, make sure there are fresh (as in just-purchased) batteries in the devices. You can also try uninistalling the device drivers for the mouse and keyboard then reboot and allow Windows to reload them.

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Question: Mouse freezing

My mouse keeps randomly freezing. Its an microsoft opitical usb mouse. It starts workin after i replug it. Also sometimes its starts shooting up and down my screen and click on things somketimes closing programs.

Answer:Mouse freezing

i was wondering if there is either a problem with the usb port or the mouse

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Question: Mouse Freezing up


My laptop's starting to act up again =(
This time its the laptop mouse - it keeps freezing up or clicking random things. Sometimes it goes away completely and comes back again randomly...
I tried everything to fix this but keep coming at a dead end.

Any ideas?

Answer:Mouse Freezing up

What kind of mouse do you have, Dagurl92? Is it built in or free-standing?

A couple of thoughts come to mind: Have you taken a look at your mouse settings/options? Also, is there a new(er) mouse driver available, that you could download?

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Question: Freezing Mouse

Mouse pointer freezes for 1 - 5 secs intermittently. Any thoughts?Advent 3319, XP Home, Norton Home Protection on BT Broadband

Answer:Freezing Mouse

Have you tried another mouse,if so do you have the same problem?

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Question: Mouse freezing

I'm sure this is a common problem for all pc users but I'm curious about it for it is happening a lot to me as of late.

Is there a specific reason for, way to prevent or even way of minimizing the freezing up of my mouse cursor and hence my operating system?

Or is this just a necessary evil of using pcs?

I have a Dell 4550 with XP.

About 6 years old.

Answer:Mouse freezing

Read here on mouse freezes:

Update all your drivers here:

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Question: freezing mouse

i wonder if anyone can help,my mouse has a habit of freezing just for a few secs but if i am playing music from my shared folder it affects it when mouse freezes,i have tried using a different mouse but same problem, i am using windows 98se

Answer:freezing mouse

Uninstall Mouse (through Device Manager>Mouse>Remove). Turn off computer. Check mouse plug fully inserted. Reboot and let machine redetect. Almost certainly a driver conflict, but this may not show up in Device Manager.

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Question: Freezing Mouse!

I need help! This started happening today... my mouse is working fine but all of a sudden it will freeze I've tried changing the batteries but that didn't help it happens even when I have full battery and perfect connection! Help! What do I do?

Answer:Freezing Mouse!

Test with a different mouse. That will determine if you have a mouse or PC issue.

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Question: Mouse freezing

I have Win XP SP2 running on a Dell 3.2 Gh processor with 1024 of secondary memory and lots of hard drive free space.
My mouse freezes witout warning. Sometimes I can go a few hours without it freezing up. Once this happens I can't escape expect by turning the compyter off at the wall.
Any, not too technical, suggestions?
John Larenard

Answer:Mouse freezing

Have you checked your mouse? If you have an optical mouse, I would observe it to make sure that when your computer does freeze that the light is still lit in the mouse. When it freezes next time. Press the "Windows" Key on your keyboard. If the "Start" menu comes up then you know it could be something related to your mouse.

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Question: freezing mouse

i occasionally play backgammon on and on some of those occasions my mouse won't respond.i don't know why this happens. has anybody had same problem and can anyone suggest a cure please? thanks.

Answer:freezing mouse

What kind of mouse is it that you are using? If wireless, are the batteries ok? If you're still using trackball, are the ball and wheels clean? What surface are you using?

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