Computer Support Forum

Dell Support assist question

Question: Dell Support assist question

Hi, Sorry if Ive posted on the wrong forum but laptops looked like the closest option. Yesterday I clean installed the Dell factory image using reset PC.
All went well but when I checked Reliability History it showed an unsuccessful application reconfiguration warning for Dell Data Vault when Dell Support Assist was installed. During Dell Support Assist installation there was an earlier successful application installation and reconfiguration of Dell Data Vault (version but that was successfully removed 15 minutes later for Dell Data Vault (version ...this was when the unsuccessful application reconfiguration warning was flagged.At the same time a successful application removal message for Dell data Vault (version is also shown. Im not sure if that means now that I don't have Dell Data Vault installed.
Is this anything to be concerned about? Im not even sure what Dell Data Vault does. Is there anything I need to do or will it successfully update itself later on?

More replies
Relevance 100%
Preferred Solution: Dell Support assist question

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link (This link will automatically start a download of Reimage that you can save to your computer.)

Relevance 79.13%

Yesterday I clean installed the Dell factory image using reset PC. All went well but when I checked Reliability History it showed an unsuccessful application reconfiguration warning for Dell Data Vault when Dell Support Assist was installed. During Dell Support Assist installation there was an earlier successful application installation and reconfiguration of Dell Data Vault (version but that was successfully removed 15 minutes later for Dell Data Vault (version ...this was when the unsuccessful application reconfiguration warning was flagged.At the same time  a successful application removal message for Dell data Vault (version is also shown. Im not sure if that means now that I don't have Dell Data Vault installed.
Is this anything to be concerned about? Im not even sure what Dell Data Vault does. Is there anything I need to do or will it successfully update itself later on?

More replies
Relevance 76.67%

Dell Support "Assist" just ran without giving me an option to stop, pause, or control in anyway.  It was using nearly all computer resources (I could barely save the word document I had open at the time).  This isn't "assist" more like computer take over.

How can I control the S. "Assist"?  How can I adjust the time between it's runs (currently it looks like monthly)?  After finishing it's scan or whatever it finally closed (cuz it wouldn't close the 20 times or so I clicked the "X").  I then opened it, looking for some results of the scan, and found none.  How can I view results?

Right now, seems like worthless bloatware.

Also, there is not a [New Post] button on the Laptop Forum (at least for me).

More replies
Relevance 76.26%

Hi, no matter how many times I follow SupportAssist's recommendation to install:
Docks/Stands Intel Thunderbolt Controller Driver
Chipset - Intel Serial IO Driver
Chipset - Intel Management Engine Interface Driver
and then reboot, it keeps telling me I need those drivers.
It did download and install a new Intel Video driver which hasn't reappeared.
Laptop: Brand new XPS 15 QHD display, windows 10.  TIA
PS why the ridiculous number of "I am not a robot" Captcha pictures and puzzles !!! :-)

Answer:XPS 15 - Dell Support Assist keeps installing the same drivers over and over

then i would uninstall the dell support assit. and manually download and install the drivers your self, you don't have to use Dell's support Assit.

1 more replies
Relevance 76.26%

Dell's Support Assist software fails to run when started from Windows 10 Start Menu unless it is started as by right clicking and running it as an Administrator.
If it started from the Desktop shortcut it runs.

More replies
Relevance 76.26%

Hello guys,
So I updated my graphics card driver 2 days ago, which I always do each time a new update comes in and I ran video card test. After It was over, I got this error code 
Warning Message Error at pixel 11 5 :
          input color OOFFFFFF not equal to output color 0076B900.
Test Finished Failed ( Error code : WVC07-L7R) 

More replies
Relevance 75.44%

Using Dell Support Assist selection 'Optimize your system with drivers and updates' found not available for this new model????? Tried numerous times over two days, anyone had similar problem with new model pc's?
""Driver detection not available"" Please try again later or use the Find it Myself tab to find drivers by Service Tag or see a list of drivers available for your product.

More replies
Relevance 75.44%

Running on a new XPS 8900.  Whenever Dell Support Assist runs, a Blue Screeen of Death appears.  I am now experiencing a Windows Blue Screen of Death daily -- it appears to be running automatically every 12 to 24 hours..
The Windows minidump identifies the failures as coming from the address GenHC.sys+1509ewhich is adriver to support a USBSer device.  I've contacted the vendor to see if they can provide a fix, no new updates are on their website.
SO, how can I either get a version of Dell Support Assist  that does not trigger the BSOD?
Or how can I prevent Dell Support Assist from running? 
1)  Is there an option to disable it 
2) What should I uninstall?
Win10 shows Dell SupportAssist 1.1.6664.93 is installed.

Answer:Dell Support Assist Triggers Win10 BSOD

I had same issue with Alienware 15 R2 purchased just 5 days back. Daily within 12-24 hrs BSOD was occurring. Finally got some clue in windows 10 Event Viewer and got it confirmed that Dell Support Assist was the culprit. I could reproduce BSOD by just starting the Support Assist application and wait for few seconds. Finally, I uninstalled the Dell Support Assist and Dell Support Assist Agent.

1 more replies
Relevance 74.62%

I have a new, core i7, 7th gen dell laptop and i recently have had a problem with it. When i turn on my dell, i see the black and white dell logo for about 12 seconds, and then SupportAssist automatically pops up. It says
" Hard drive - Not installed ".
When i click on the continue button, it brings me to a screen that tells me to press the play button (on the lower part of the screen) to run tests. Every time i come upon this screen, it freezes up and then shuts off my pc automatically. What do i do??? (Please awnser this ASAP)

More replies
Relevance 74.21%

This problem showed up in Dell Support Assist after Window Update installed several updates to my Win 8.1 new Dell 8700 desktop. I haven't done anything to install McAfee again. I checked Program Files and McAfee is installed once. I do not know what to do to correct this. I checked Windows Uninstall in Control Panel and it shows McAfee once in the list of programs that can be uninstalled.
Weird!  Does anyone have any ideas how to correct this problem? Has anyone else experienced this problem?
Any help would be appreciated. I've worked with PC's since 1983 and have extensive experience in troubleshooting. This has me stumped though.

Answer:Dell Support Assist reporting two McAfee Antivirus Running at the same time.

Are they both the same process, or is McAfee running 2 different processes for different functions that get listed separately in Support Assist?
What do you see in Task Manager?

9 more replies
Relevance 73.39%

I have a Dell Inspiron 14R 5421, upgraded to Windows 10 SL. Recently, a lot of blue screens are occurring on my laptop.
I have observed that it happens every time when Dell's Support Assist application starts running in background or when I run it manually.
Is there any solution to fix this?


Answer:Frequent encounters with blue screens on Windows 10 due to Dell's Support Assist application

Thank you for writing to us!
Kindly follow the steps below :

If Windows 8.1 or Windows 10 fails to start correctly you will have to choose the “See advanced repair options”.
In the window that shows next left click or tap on the “Troubleshoot” feature.
In the “Troubleshoot” window left click or tap on the “Advanced Options”
In the “Advanced Options” window left click or tap on the “Startup Settings” feature.
Left click or tap on the “Restart” button situated in the lower right side of the screen.
Now your operating system should boot with the minimum system requirements.
If the system started you will need to move the mouse over to the upper right side of the window.
Left click or tap on the “Search” feature situated in the menu that appeared.
In the search box write the following: “cmd” without the quotes.
Right click on the “Command Prompt” icon.
Left click or tap on the “Run as Administrator” feature.
Now you should have the command prompt window with administrative rights in front of you.
Write the following in the command prompt window: “sfc /scannow” without the quotes.
Press the “Enter” button on the keyboard.
Let the process finish and write the following in the command prompt: “Exit”.
Press the “Enter” button on the keyboard.
Move the mouse cursor again over to the upper right side of ... Read more

5 more replies
Relevance 60.68%

Should I be using Dell Update to keep my XPS 13 9360 up-to-date, or the Dell website?
The Dell website seems to have more up-to-date software and drivers, whereas Dell Update says that I'm up-to-date.

More replies
Relevance 59.45%

Hello, I bought the Dell XPS 9350 Intel core i5 model on Amazon less then a month ago and it worked perfectly until I started noticing a very annoying buzzing coming from the fan with little pressure on the internals. I contacted two different del support reps and they both suggested sending it to the Dell depot. I already shipped it and it is en route but my question is regarding their part replacement. In the notesI requested that they only use brand new parts in my system and not refurbished or used parts. I have a good amount of doubt that they will do that but I am wondering if there is a way I can tell if they put a refurb part in or not? And after reading the horror stories of the depot if my laptop continues to have issues what steps can I take to get a full refund or replacement? (Dell warranty is good for around a year still, Amazon return is not possible anymore)

More replies
Relevance 59.04%

Hi , I bought Dell Inspiron 7559 on a week. 
And I'm so confused now , because Support Assist / Dell Online Support always give me notice " Updates Available " and the list was "Chipset IO Drivers" and required restart. 
I already download and install it for 5+ times , and why the Support Assist / Dell Online Support always give the notice at same at before ?
Sorry for bad english. And Thanks.

More replies
Relevance 59.04%

I open the app and it shows me this message "pcdrcui.exe - Application Error
The application was unable to start correctly (0x0000005) Click OK to close the application"
yesterday it worked fine but today it doesnt.
srr if i posted this in a wrong forum.

More replies
Relevance 58.22%

Engineering has turned of the update. They are working on a Resolution. I will post back with it as soon as i get it sent to me. Thanks for being patient. 

More replies
Relevance 58.22%

I updated 2 drivers that Support Assist recommended.    I checked them off and then d/l them.  Upon completion, I received the window message to Restart my computer.  
I then ran Support Assist again to check for optional drivers.  
Support Assist RECOMMENDED that I UPDATE THE SAME 2  DRIVERS that I just D/L!!!!
This is not the first time this has happened to me.  
Why did my Drivers not UPDATE?    My computer said when it was being Queued and D/L followed by to Reboot.
Thanks for any help.

More replies
Relevance 57.81%

I'm just tired of this new computer already.  Why did support assist popup on a computer that was a day old.  Laptop got stuck when a new standard user signed in.  Had to hard power off after waiting a few minutes.  Then hard power off a few more times to get rid of the support assist at start up.  Then finally the computer boots.  OMG really hard power offs a few times fixed the problem.  I didn't want to go through the learning experience of see support assist fixed the computer.  OMG support assist caused the problem.
I finally sign in with standard user Dell pops up a dialog asking  to download and install new software.  OMG you are not allowed to ask standard users to install missing software.

So here I am maybe I return it the day after tomorrow.  

Later I've got the standard user that locked up at boot deleted and I've wasted 8 hours just watching the computer update but still feel like I should return it.  Maybe fdisk a hidden sector a say the hard drive is the wrong size.

More replies
Relevance 57.81%

I've recently run into a "No bootable devices found" error everytime I try to boot my laptop, after successfully running diagnostics and finding no errors I attempted manually lanching the Support Assist OS Recovery tool. However, I had to authenticate my microsoft account before continuing by typing in my password. Yet when I did so I simply got denied with an error of "Can't pass authentication. Make sure your account's status is correct." I am not sure what I am doing wrong here, how do I solve this?

More replies
Relevance 57.81%

Each time (the latest) Support Assist is run, this error appears multiple times in Win 10 Event Viewer.
<Exception><Type>System.Xml.XmlException</Type><Message><![CDATA[The '/' character, hexadecimal value 0x2F, cannot be included in a name.]]></Message><Source><![CDATA[System.Xml]]></Source><StackTrace><![CDATA[   at System.Xml.XmlDocument.CheckName(String name)   at System.Xml.XmlElement..ctor(XmlName name, Boolean empty, XmlDocument doc)   at System.Xml.XmlDocument.CreateElement(String prefix, String localName, String namespaceURI)   at System.Xml.XmlDocument.CreateElement(String name)   at eSupport.Common.Client.Core.LastUpdatedHelper.SetLastUpdatedValue(String type, String value)]]></StackTrace><SysInfo STag="JJ5BM52" SMBIOSMajVer="2" SMBIOSMinVer="8" SMBIOSBIOSVer="A09" SMBIOSPresent="True" Rel_Date="20161017000000.000000+000" DSDVersion="" Vendor="Dell Inc." PName="Inspiron 11 - 3148" Ident_Num="DESKTOP-NJNAIB8" TimeZone="(UTC-08:00) Pacific Time (US & Canada)" OSName="Microsoft Windows 10 Home"/><Method>UpdateLastUpdatedConfig</Method><HostIP></HostIP></Exception>

More replies
Relevance 56.99%

Hi, I'm new to the HP community. I am having a problem. Well, I can't really say it's a MAJOR problem as there is no threat to the system or anything, it's just one of them annoying little things. Yesterday, I updated my BIOS to F.43 after being prompted by HP support assistant. Update went successful, loaded back up laptop, and the update is STILL showing as not installed on the HP support assistant. I reinstalled it and it is still showing the same thing. Is this just a bug and is it really installed and the support assistant hasnt been updated?? thanks   

Answer:HP BIOS Update for Intel Processor (F43) - HP SUPPORT ASSIST...

That is likely to be a bug in the HP Support Assistant. My product loan Spectre 13 shows a number of updates, available, but already installed on specific dates. You can safely ignore the updates without having any issues. 

1 more replies
Relevance 56.99%

Hi, I'm new to the HP community. I am having a problem. Well, I can't really say it's a MAJOR problem as there is no threat to the system or anything, it's just one of them annoying little things. Yesterday, I updated my BIOS to F.43 after being prompted by HP support assistant. Update went successful, loaded back up laptop, and the update is STILL showing as not installed on the HP support assistant. I reinstalled it and it is still showing the same thing. Is this just a bug and is it really installed and the support assistant hasnt been updated?? thanks

More replies
Relevance 56.58%

Hi all, Ive followed the instructions given to me by Tech support and gone to the link listed under my Service Tag where there is the option to download my Windows 8.1 ISO image along with instructions which Ive printed off.
I will be installing from a USB flash drive and the instructions to create the bootable USB installation media are straight forward and easy to follow using Diskpart. Then simply Mount the image and copy all files over onto the USB flash drive.
Im a little confused though when reading the instructions under How to Reinstall Windows 8.1. there are two options PCs with BIOS boot mode and PCs with UEFI boot mode. I purchased my Inspiron laptop late 2015 so it has UEFI boot mode with Secure Boot. Under the UEFI boot instructions it talks about disabling Secure Boot and for USB installation media set Boot order to Internal ODD device. I don't understand..a USB flash drive isnt an Internal ODD device as far as im aware.
So without doing anything to System Setup Ive tried inserting a flash drive, tapping F12. It says UEFI boot mode and Secure Boot is enabled and the flash drive is listed second one down underneath my Toshiba hard disc. It seems to me that I have to follow the instructions for PCs with BIOS boot mode even though my system is UEFI boot mode!! Am I missing something here?

More replies
Relevance 56.58%

I have the above laptop and I just reinstalled OS with the OEM disc problem is hat I do not have the driver disc. I have been into my Dell and use the support assist to pick the drivers for my laptop. Problem is that it still shows a lot of drivers and many are not for my machine.

I did call Dell figuring that is I had to I would pay for the support and I was told that my laptop was considered "end of life" and they offered no support free of pad. But they did send me a link on how to use supportt assist to find the drivers whish is useless.

If I go into my device manager and click on the ones I need and open up the hardware info and number could someone direct myself to the correct drivers?

Needed are:
sm bus controller id pciven_8086&dev_1c2&subsys_04c51028&rev_05
unknown device acpi\smc8800
quanticom atheros bluetooth bus  root\btath_bus

Answer:Vostro 3450 Win7 64 bit Pro Missing Drivers (support assist no help)

Install the drivers under "chipset" -- starting with the intel HM67 driver, followed by a reboot:
Under System Utilities, install the motion sensor driver.
For bluetooth and network, go to "Original Configuration" and identify the card installed.  Then install the corresponding drivers from the link above.  DO NOT just guess or try at random - you must identify the driver and install the correct one.

1 more replies
Relevance 55.76%

We have a Dell XPS 9350 that has randomly been popping up a message window from Dell Support Assist saying that it has detected a failing component that requires immediate attention.  it then wants you to log into our Dell account (I assume to start the support process since we are still under warranty).  What is weird is that under the "Failure Description" to the left of the message it has "Hard Drive - Not Installed".  Of course there is no hard drive, it is the SATA and there is no external drive attached.
Any thoughts, suggestions?

More replies
Relevance 55.35%

After having been in touch with Dell support for nearly three months, I decided to recount my experiences here, mainly to provide insights for future Dell customers as to what their rights are, and to provide tips on how to effectively contact tech support.
I hope this guide can be of use for people struggling with their purchase as much as I did (and in fact, continue to).
Anyone having further insight to improve this article is welcome to leave notes here, and I will try to incorporate them in an update if deemed relevant.

More replies
Relevance 52.89%

Hello.  I have a Dell Inspiron N5050 laptop that I am going to reload with Windows 7 Ultimate (not sure if I want to load 32-bit or 64-bit).  I would like to load the correct drivers with it and the correct order as well, especially when dealing with the wireless portion.  Can someone give me the assist ASAP in this matter, as I am trying to reload this laptop for my daughter.  Thank you all in advance!  

Answer:Need drivers assist with Dell Inspiron N5050 Windows 7

How to:
Drivers: -- use the service tag to locate them.

1 more replies
Relevance 52.07%

I am unable to install WiFi Driver (Dell Wireless 1705 802.11b/g/n, Bluetooth4.0+HS Driver)  downloaded from dell support site for my laptop - dell inspiron 15 3543 on Windows 7 64bit.
I changed the OS to Windows 7 from Ubuntu. Can someone please please assist :( ?
(Wifi was working fine in Ubuntu)

Answer:Not able to install WiFi Drivers for dell inspiron 15 3543. Please please please assist :(

Hi patriks91
Please let us know the error message or code you receive when you try to install the wireless card driver on the system.
Also, please reply us with the snapshot of the device manager so that I can check and assist you further.

5 more replies
Relevance 51.66%

i currently have a dell Inspiron 5558 laptop for over an year now but the screen stop working over 6 months ago, i looked up the warranty information at the time of screen stopped working and was re-assured that it showed February 18, 2017 therefore i did not consider that it is very urgent to call tech support since i have other laptops. today when i call the support service, i was informed that product was not registered and i have to pay $233 to replace the LCD screen, they still argued that dell warranty website showed the correct information but when i looked it up, the website still displays the same.  did anyone else encounter this issue??
below is the warranty service which is still display at this time

Answer:Dell Warranty is reflecting incorrect data as per technical support and support manager

Was the system purchased direct from Dell, or at retail - or on EBay, Amazon, etc?

3 more replies
Relevance 51.25%

I'm wondering if you have reason to believe you have a server and have reason to believe it is infected (for instance a terminal server running Server 2008 R2) if the Bleepingcomputer staff can assist with the removal? 

Answer:Question - Does the Bleeping Computer Staff Assist With...

Yes. I believe they assist with OSX and Linux virus' and/or system errors too.

2 more replies
Relevance 51.25%

Hi everyone, 
A longtime Dell enthusiast, I love my Dell laptop and haven't had really any problems with it.  
But today the Support Assist self-test said that the hard drive had "failed" its test.  It gave the following error codes for the hard drive (ST500LT012-9WS142):
     WHD16-6GP  (SMART short self test:  "failed")
     WHD20-J2C  (Targeted read test:  "failed")

So, obviously, I'm just wondering:  Does anyone know exactly what this means?  And how serious is it? Though running a little slower, my laptop is still working....
Whatever help/info you all could offer, I would really, truly appreciate it (!).  I've already started looking into a replacement hard drive--and the cost is minimal, but I fear the aggravation of a full install of software (I've never done that).  Anyway, that's where I'm at; thanks everyone!  - Robert

P.S. This laptop is considerably past the expiration of its warranty.

More replies
Relevance 51.25%

We are Dell resellers and had placed an order for 43 Laptops - Dell Latitude 3560 with Dell on 13th June, 2016. We delivered them to our customer on Friday 17th June, 2016. On Monday 20th June we discovered that all the Laptops are faulty and are not functioning properly. They have not been able to use a single system due to touchpad issues in the entire lot
We have made innumerable calls Dell to resolve the problem, but the team is unable to identify and rectify the problem. 
We have spoken to our partner account manager, regional account manager, Service Specialist and Escalation Team, requesting them to provide us with a solution at the earliest as their work is getting hampered. Our customer has to deploy the same by 1st July however they do not have any Dell Laptops functioning correctly.  
How do we escalate this to the Dell management and get a replacement ASAP

Answer:Who do you contact if the DELL India Escalation and Support Team fails to provide support for brand new Laptops

Hopefully one of the Dell rep see your post and be able to help. If no one answer your question then I suggest you contact Technical or Customer Support in the link below.

1 more replies
Relevance 51.25%

Started about a month ago - pops up over and over and over and over - about every five minutes or less.  I've got a Dell Studio XPS with Windows 7 Professional.  Another forum said to just uninstall Dell Support Center (Support Center Software) - but when I try to uninstall it - THE SAME STUPID WINDOW POPS UP ASKING ME TO INSERT THE SOFTWARE.  I tried doing a Browse and it's looking for DSC20.msi.  I haven't managed to find it yet.  I have at least found \Program Files(x86)\Dell Support Center but there's so many sub-directories...
I shouldn't have to be jumping through so many hoops just to uninstall a program.  This is driving me crazy and I haven't found an answer online yet.

More replies
Relevance 50.43%

I am attempting to install dell image assist (DIA) onto a 128GB usb drive. I would also like to copy my company's .WIMs onto the same usb drive.
image assist likes to install on a FAT32 formatted usb. the WIMs are over 10GB each and exceed the file size limit of FAT32.
i have partitioned the usb drive using win10 creators edition, built two volumes, one NTFS 82GB in size and one FAT32 32GB in size. Windows has assigned these logical drives F: and G:. Hence, use DIA to create a bootable DIA in drive G: and store my WIMs in drive F:.
The problem is DIA only see one logical drive F: that is 115 GB is size. How may I overcome this problem.

More replies
Relevance 50.43%

please assist with power on password for hp550 it requires a power on password when powered oncan you please help me get past the blue screen and log into the machine!you assistance will be highly appreciated

More replies
Relevance 50.02%

As we know Dell is one of the most reputed Brands in the field of information technology because of it provides high-quality services to its customers. But still sometimes some products of Dell might face some technical issues and due to these type of issues, some important work may get stuck. So if you don?t want to face such kind of situation then contact us we will help in keeping your Dell product Error-free. So for that, you have to dial our toll-free Dell Support Number +1-888-989-8478. For more details please visit our website-

More replies
Relevance 49.61%

can not install support assist will not install on windows xp . Anyone else have this problem ?

More replies
Relevance 49.2%

This is a General question regarding the end of support for XP. I realise at the end date the computer should be backed up in case you have to format the disc at any time after the end of the support period.

My question is does the built in Windows back up in XP when backing up the system include the installed updates? Or is it best to use third party software to do this.


Answer:[SOLVED] End ofThis is a general question regarding the end of support for XP support

I believe Windows just backs up your personal files and won't do the entire OS. You'll need a 3rd party program to do the entire HDD.

Also you really should think about upgrading to Windows 7. Staying on XP after the end support date is not recommended as you will lose security updates from Microsoft as well as patches.

5 more replies
Relevance 48.79%

I just swapped out a e5-2603 CPU and installed a e5-1620 CPU in a Precision T5600.  The PC will not boot, and prior to a forced entering to bios setup, it gives a warning/error
"Your dell current power supply does not support the recent configuration changes made .."
My PSU is a 635W - this should be sufficient, yes??
So is the 1620 not compatible with this model?
thanks for any help, david

More replies
Relevance 48.79%

PC: Dell Inspiron 15 3542
OS: Windows 8.1
Problem:  I am unable to download drivers from the dell support website
Dell System Detect has been successfully installed on my PC.  It's icon is present in the system tray.  Inspite of this I am repeatedly getting the message that I need to download and re-install the Dell System Detect software.  No matter how many times I install it as the administrator, I get the same message.  I am unable to accomplish anything on the Dell Support Website. 
I have looked for a problem with the software on my laptop.  Sfc scans do not detect any problems with missing or corrupt windows software.  What else can I do to correct this frustrating glitch?

Answer:Dell System Detect is Installed on PC yet Dell Support Website does not Recognize this

do u have "supportAssist" installed? try using that. and also have u registered ur "service Tag" or "express service tag"
the SupportAssist" can be found by going to start screen and clicking that arrow that takes u to all the apps installed on ur laptop
no, dont work for Dell, just offering suggestions

6 more replies
Relevance 48.79%

I am very concerned. My laptop is consistently taking forever to start and/or freezing. Is it possible to uninstall anything dell related? Or how do I fix it? I created a system report from the system information module if that would be helpful I can send it. The event log keeps complaining about the Dell applications listed below as reasons it is failing:
This error occurs repeatedly at start up: 
The Dell Foundation Services service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.
A timeout was reached (30000 milliseconds) while waiting for the Dell Foundation Services service to connect.
A timeout was reached (30000 milliseconds) while waiting for the Dell Help & Support service to connect.
A timeout was reached (30000 milliseconds) while waiting for the DellDigitalDelivery service to connect.
The DellDigitalDelivery service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.
In Applications:
[5] ERROR- FindPartObjects() Lable not matched! Target:WINRETOOLS, Current:Image, Partition:PartitionPos {disk:0, part:5}, curGptTypeStr:{de94bba4-06d1-4d40-a16a-bfd50179d6ac} #StackInfo#
[5] ERROR- Exception on mounting SOS: mk_dellsupport_lnk can't find DSP! errno=0 #StackInfo#
5] ERROR- [SOSINSTALLER] TRYMOUNT-DELLSUPPORT: mk_dellsupport_lnk can't find DSP! errno=0   at utilities.SymlnkBroke... Read more

Answer:Dell Foundation Services and Dell Support Software Crashing Laptop

I am no expert here, but it looks like the Update service is looking for a Recovery partition which may hold the WinRE tools.  On my current system, that would be partition 4 but it could be different on yours.  Running the command below in an administrative command prompt should show what partition is configured for the Tools.
reagentc /info
Have you made any changes to your drive configuration?  The reagentc info should show the same partition the Update Utility is looking for.

5 more replies
Relevance 48.79%

I got a DELL Inspiron 7559 in July 2017. The rear left corner is already pulling a part at the seam. It doesn't seem to be the hinge, but it does pull further a part when opening and closing the screen. 
I called DELL support. Even though the computer is only 5 months old, this problem isn't covered under warranty. 
Online, it looks like several other 7559 buyers have experienced the exact same problem. It seems unethical of DELL to have a recurring manufacturing problem and refuse to repair it.
Any suggestions on options to get the split repaired without spending $140? 

More replies
Relevance 48.79%

I have a Precision 3520, i entered my TAG in the officiel Dell support, i downloaded all drivers for it, but when i want to install "Dell Touchpad Driver", it gives me the error message: "This driver does not support your touchpad".
Any help please?
Precision 3520
Windows 10 64.

More replies
Relevance 48.79%

Hello Everyone, In Dell XPS desktop 8500 PC, under System, or system info,  the link is showing wrong language?, if you click system and security, then System: On this page, the first tab is 1.Windows Edition, OK second tab is 2: System, OK third tab is 3: Dell Support: Wrong below this dell support is where you can find website: Online Support a blue highlighted and it supposed to direct it to Dell US website, instead it goes to Fr, check this out: Troubleshooting: I tried the Dell's suggestion to check on the Clock, Language and Region, everything is set to the right one to US.. despite the fact that the info is correct, somehow the support site is wrongly linked, is there a way to fix, any suggestions and steps to resolve this will be appreciated. Thank you

More replies
Relevance 48.79%




My computer is a Dell Latitude E6520, with Windows 7 Professional 64-bit edition. I couldn't agree more with the above statement - Dell's "support" (and I use the term loosely here) is practically non-existent.

1 more replies
Relevance 47.15%

 I bought the Laptop Dell about 4 months ago, model : Inspiron, i see a problem with my laptop : the powder coating at the left-lower conner was foamed and the color was darker (original color is silver).I think it is dirty.So i clean it and the paint cover was laptop was urgIy. have contacted to Dell Support center in Vietnam.But i can not image that They said Dell can not make warranty.I ask him Why ??? He explained to me the issue is made by customer. how they can said that! It is so funny.i wonder whether the issue happen with other Laptop Dell ? and How did Dell support his customer ??? 
Now, I feel angry with Dell.and I also understand Why so many people choose Apple's laptop....

More replies
Relevance 44.69%

I keep getting these errors.  I uninstalled Dell Support Assistant, Dell Support Assistant remediation, and dell update services  and reinstalled them all but the errors keep coming back and I have a feeling something important in the winretools and dellsupport partitions are not getting updated.
Does anyone know how to fix this?
Errors for Remediation Service:
[10] ERROR- FindPartObjects() failed to find by both MSFT_PartitionToVolume and find_comp_by_files! #StackInfo#
Errors for DellUpdate Service
[13] ERROR- FindPartObjects() Lable not matched! Target:WINRETOOLS, Current:DELLSUPPORT, Partition:PartitionPos {disk:0, part:6}, curGptTypeStr:{de94bba4-06d1-4d40-a16a-bfd50179d6ac} #StackInfo#

More replies
Relevance 44.69%

Hi, I own Dell Vostro 2520 with Dell Wireless 1704 802.11 b/g/n. Recently I upgraded my home wifi to 5G. I am unable to connect my Dell Vostro to Wireless as it does not supports 5G. How can I upgrade my Dell Wireless so that it support 5G Wifi connections? Do I need to change my Network Adapter?

More replies
Relevance 43.05%

I bought stylus Dell PN556W (750-AALT)  for notebook dell 7778 - 17 inch, and stylus connected but not work?

Is this devices  compatibility? Or not?

What stylus is compatibility with notebook dell 7778?

More replies
Relevance 43.05%

I am picking up the XPS 15 this week and currently have two P2815Q monitors I am using with the Microsoft Surface Book.  Currently these are connected to the Surface Book via a single mini-display port cable with the 2rd 4K connected to the first via mini-display port.
So my question is how do I connect these monitors to the XPS 15.  I understand the XPS has Thunderbolt and a single HDMI 1.4 port.  While HDMI 1.4 is not capable of driving 4K at 60hz, I'm also wondering what the new Dell Dock is going to bring to the game here.
Would love some help, so thanks in advance.

Answer:Dell XPS 15 9550 and Dual Dell 4K P2815Q Monitor Hookup Question

Did you find out the answer to this? I'm killing myself trying to find a solution.

1 more replies
Relevance 43.05%

trying to open dell help and support.exe'  gets this dialogue box -
After a few attempts, Dell Help & Support failed to connect to the service. Do you want to quit?''

More replies
Relevance 43.05%

I upgraded my XPS L701X to windows 10 - I had audio problems so reverted back to windows 7. I still have audio drop outs and stutters. I've given up looking for a fix and want to re-set my laptop to factory config.
I no longer have the original factory disks. How can I get a set of original factory install (windows and Dell drivers etc) that came with my machine in the first place. I had this laptop from new and have it registered with Dell but my warrenty ran out long ago.  I can't seem to find a way to speak to Dell to order a set of disks.any suggestions?

More replies
Relevance 43.05%

I have a dell computer with Windows XP home. When I recieved my computer, I never recieved my operating system cd. Now, I find that my windows is corrupted and I can't even get into safe mode without a blue screen. I looked up the stop error, and found a microsoft support page with troubleshooting suggestions. Unfortunately, most of them require the use of the Windows XP cd, so I couldn't fix the problem.

I called Dell support, and they told me I am out of warranty. They said that they can only mail me the OS cd if I'm under warranty. I don't understand this because whenever someone buys windows, they have a license to use the OS on a computer. The license allows me to reinstall windows on the same computer. I don't see why a warranty should even be an issue. Am I incorrect? Is my license basically void because my OS is corrupt?

Has anyone heard of this situation? Should I try to go after Dell for that OS cd? The idea that I have to buy a new copy of windows just to reinstall is foreign to me.

Answer:OS cd and Dell support

No, you are not out of luck. The XP CD, once provided with every Dell, is now available at the time of computer purchase for an additional fee of $10. The CD is irrelevant. If you know someone with a copy of XP Home, you can use their CD.

NOTE: There was most probably a copy of XP on your hard drive and a utility to make your own installation CD, only you didn't know it. If you can still boot to XP, look under All Programs for a Dell provided program. You may still be able to burn a copy of the XP installation CD.

You are licensed to run one instance of XP Home on your Dell computer. When you purchase a copy of XP, you are actually purchasing a product key which give you the right to run Windows XP on one computer (in this case, your Dell).

P.S. - There is a number affixed to your Dell that says "Service Tag." If you ever need to download drivers for your PC, go to Dell's support site and insert that Service Tag number. You will then be directed to the driver downloads for your particular PC.

9 more replies
Relevance 43.05%
Question: DELL Support :P

Is this the way DELL Support generally works?
I raised a complaint that my under warranty laptop has some issue. Forget about right action, even after a week I am getting lot of emails saying we will call you to diagnose your issue.
I though DELL support will be good from now I will never recommend anyone DELL laptops if my case is not solved soon.

Answer:DELL Support :P

How did you contact Dell? Are you sure you actually contacted Dell? Many scams are in placed using fake web sites that will be looking to take your money. If you call or do an on-line Chat with Dell, they will help diagnose the problem at that time. If you e-mail, it's going to take more time.
Here is the phone listing:
Here is the Chat Support:

1 more replies
Relevance 43.05%
Question: Dell Support

Not exactly within the rules I suppose but this sub forum is the most active for this subject besides the Virtualization forum of course.

Anyway all day I haven't been able to download the Dell OpenManage offline bundle for VMware ESXi 4.1. I've tried at work and at home with no luck. Anyone else having issues with Dell's support site downloading anything? Would anyone be kind enough to put it up on an FTP for me? I would greatly appreciate it. This is a free download from Dell's site.

Answer:Dell Support

Private Citizen said:

Not exactly within the rules I suppose but this sub forum is the most active for this subject besides the Virtualization forum of course.

Anyway all day I haven't been able to download the Dell OpenManage offline bundle for VMware ESXi 4.1. I've tried at work and at home with no luck. Anyone else having issues with Dell's support site downloading anything? Would anyone be kind enough to put it up on an FTP for me? I would greatly appreciate it.Click to expand...

what firewall are you running ?

3 more replies
Relevance 43.05%

From my research, XMP 2.0 is supported by Intel’s X99 and 100 series motherboards. I do not see any XMP options in our BIOS (I have the XPS 8900) but also read some reports by users here that their ram was automatically overclocked. So I'm under the impression that XMP is enabled by default.
I'm asking this question because I'm interested in upgrading my ram to 2666MHz which is shown compatible on the Crucial website but on Dell's documentation, all I see is 2133MHz.
Could anyone verify this?
The ram sticks I'm planning to upgrade to is Corsair Vengeance LPX 2666MHz C16. I thought about the Corsair Dominator rams because they look cool and price isn't that different with these inflated prices but it would help a lot if someone from Dell or experienced users from the community could confirm my findings.
Thank you.

Answer:Does Dell XPS support XMP 2.0 (ram)?

Which XPS?
Probably not...

2 more replies
Relevance 42.64%

The Irish and UK Dell support website is down. When logging in with my product code I get:

Error: 500 Server Error
Application Init Error. We are unable to display the requested page.

This has been like this for the last week.

Answer:Dell Support website down

Hi,We’re listening. We did check and the website is loading now. There might have been a temporary outage due to maintenance. We request you try accessing the website now. You can also try a different browser.

4 more replies
Relevance 42.64%

many thanks in advance, I have a Dell 525 PC (I know "why did you buy a dell") well to be honest i wish i never it is about 10 months old after 3 months it was sent back to dell with a power fail, it burnt out, they sent it back to me only for me to find out it still wouldnt work so they talked me into the f8 restart.Any way I now need to restart again due to software faults, I have tried to do the f8 restart but it fails to do anything!! I have then gone into the f12 menu and re booted from disk!! this tho leaves the old system still there. I need a complete wipe out!!! could you please help me, as dell are refusing to...Regards in advance, Tony


dell normally have a recovery partition on the drive. You have to find out for your model how to use it. It will wipe your hard so you lose all of your files etc. I have restored several dells and normally it is simply a case of following their instructions. Do you really need to do a factory reset? If you tell us the exact problem on here we may be able to talk you through without the factory reset.

10 more replies
Relevance 42.64%

I have a DELL Studio XPS 1640 Laptop running Windows 7 - 64 bits. I am using Firefox instead of Explorer. I cannot run DELL Support Center because it looks for IE and I am not using this software. Anyone know how to fix this problem.

Answer:DELL Support Center


Did you disable IE or something? Try turning it back on, and see if the problem goes away.

Hope this helps,

2 more replies
Relevance 42.64%

I am looking to purchase a Dell Inspiron 15 7000 series 2-in-1 with 5th generation i5 processor. BUT I researched and am seeing some pretty bad reviews on Dell's customer service when things go wrong. So not sure what to do. Any advice appreciated!

Answer:Dell premier support?

It is up to your experience level. I have several Dell laptops, and I like them. I have never and would never contact Dell support for a Windows or other software issue, I'd only end contacting support if I needed hardware replaced under warranty. From the little bit of experience I've had contacting support for this, it wasn't awful, no worse than any other brand I've ever used.

2 more replies
Relevance 42.64%

can't access help and support from start menu or browser and receive error message (windows can not open help and support because a system service is not running. to fix this problem, start the service named "help and support'). i tried using my dimension resourse cd to no end. what am i missing ?

Answer:Dell Help And Support Center

Start, RUN, type Services.msc and hit enter.
look for the "help and support" service and start it. see if that helps.

3 more replies
Relevance 42.64%

Hi all,

You have been very helpful in the past, so just wondered your thoughts on Dell Support 3?

I've started getting pop-ups from Dell offering me this service.

I've gained a bit of insight into it via on-line, but nothing really conclusive.

I'm of the opinion that if it ain't broke, then don't fix it, but i stand to be corrected and Dells package may be fantastic for all i know?

Anyway if anyone can offer advice i would be most gratefull.



Answer:Dell Support 3, yea or neigh?

If it's free OK, but if you have to pay for it I wouldn't bother, you'll get better support from Tech Support Guy

2 more replies
Relevance 42.64%

I am returning the Dell described below. Decided to do that on or about Sept.23 and I began applying to Dell for their RMA number. The timing of my ordering and then receiving the Dell was an almost impossible time. I am blessed with the C.O.P.D. disease and a head cold began to make it's presence known---and how it did!! Still have it and you never want the combination of these two "killers" to hit you together. I began to have my anxiety depleted when I could not get in touch with Dell; or rather no contact with any sympathetic soul and in fact, it was pretty much just the opposite. Support in India is strictly for no one. Well, they got my Scotch/Irish anger burning and I didn't give up---it was like not being able to contact anyone at Dell Support. I really and truly felt helpless; it was like no one was home.
Dell kept saying that I had 21 days to return the computer and I had among the several items in the computer box this one page of printed info with Dell logo in several places so I scanned it and sent it attached to one of my many emails to anyone at Dell I could find a name for. Today, I got my answer. Who ever approved it said he(?) was making an exception and gave his approval. Don't really see how an exception was made when the "letter" I scanned and sent to them clearly said 30 days and in which I was well within the boundary. I did threaten Dell with letting PCMag and Smart Computing know about their lack of support and commu... Read more

Answer:Dell and their lack of support

9 more replies
Relevance 42.64%

Somehow, dell support software was deleted from my Dell 570 Inspiron Windows 7 software. I have tried several times to download but keep getting error messages that there is no software. It was working a week ago until I had to do a system restore. I have searched the net but cannot find an answer to reinstalling. Can anyone help me.

Answer:dell support center

Closing dup. Please do not start multiple threads on the same topic. Two of us have replied to your other thread. The ball is now in your court.

1 more replies
Relevance 42.64%

Who uses this program? I uninstall it because I do not use it. Are there any benefits to it? Can you use this program to update the drivers?

Answer:Dell Support Center?

It's just automated updates for your PC and drivers. It's useful.

3 more replies
Relevance 42.64%

Dell has a problem with some Dell Vostro 200 pc's which involves a black screen just after boot. The advised solution from Dell is to set prefetch to only boot rather than boot and applications. Empty the prefetch folder and in effect not use prefetch as it was designed for Windows XP, Is this a legitimate solution for customers experiencing this problem? I always thought prefetch was supposed to "speed things up". Any suggestions about this? Is Dell just blowing the customers off?

The solution provided by Dell is here:

Answer:Dell Technical Support

14 more replies
Relevance 42.64%

my Inspiron 5547 back cover is broken after end of warranted time.i contract to dell support in thailand.but i cannot buy / get service because- they cannot open sell part / service without Service Tag or Express Service Code- they cannot open sell part / service for out of warranted device in Saturday or sunday- they not have store of store that have part - him think no part store for replace - him tell no my notebook informational no detail of warranted but i can open your website and get more detailed Inspiron 5547 Service Tag: DP71602 Express Service Code: 2xxxxxxxxShip date: October 02, 2014 Country: Thailand PrintService Start date (GMT time zone) End date (GMT time zone) STANDARD TECHNICAL PHONE SUPPORT October 02, 2014 October 03, 2015 POW (Parts Only Warranty) October 03, 2015 January 04, 2016 NBD (Next Business Day on-site) October 03, 2015 January 04, 2016 COMPLETECOVER COVERAGE PROGRAMME October 03, 2015 January 04, 2016 ProSupport for IT Tech January 04, 2015 January 04, 2016i unknown why dell thailand is working on bad process. in my experience from other brand. dell thailand make very bad thinking to your brand.

More replies
Relevance 42.64%

Received a 7275 today but cannot get the resolution to increase to 2560x1080 on my external ultra-wide. Unplug the HDMI and plug it into my old laptop. 2560x1080. The maximum resolution in the advanced settings are 1920x1080. Help.

Answer:Dell 7275 UHD support

Hi toddtorres,Let me see if I can find anything to try on this, has anything changed since your post? Also can you Private Message me your Service Tag?Best regards,Brad

2 more replies
Relevance 42.64%

My Store and xbox stopped working.  So I clicked on Dell Help.  Got message it stopped working but no way to fix.  I had seen online that sometimes "store" stopped because of Win 10 updates.  I removed the latest update and rebooted.  I got back Store and Xbox but not Dell Help. I still says "failed to connect to the service".

Answer:Dell Help & Support not work in Win 10

It is possible the site was down. Did you try rebooting and trying again to connect?  Have you performed any Dell Updates to see if that will resolve the services? If not, try the Dell Updates..

2 more replies
Relevance 42.64%

All week I have been attempting to e-mail a support query to Dell at click hereEvery time a reaponse comes back 'Communication Failure' or some such. Most frustrating - has anybody else experienced this - I don't want to tie up my time on a long phone call for what is a fairly minor issue.

Answer:Dell e-mail support

Bump; to get you back to the top

4 more replies
Relevance 42.64%

hello i heard Wan n bluetooth consume lot of battery.
that's why i disabled those drives
after that dell support center warn that disabling device affect the system
does it true ?

another offtopic issue
does it's urgent to update my win7 os.
does updating os slow down pc ?

thanks in advanced bro

Answer:about dell support center

Disabling Services does nothing to conserve energy unless you have a ruwaway Process that is hogging your CPU which requires troubleshooting in other ways.

You should keep Win7 fully updated for best security and performance. Optional Updates will help keep your drivers current and can also be trusted and useful.

Use the Win7 firewall with a free lightweight AV like Microsoft Security Essentials or Avast 6.

5 more replies
Relevance 42.64%

Hi Rishi,
does that mean that if I have a processor that supports 16GB RAM I could upgrade my RAM? My exact model is Intel Core i5-2520M and according to this site 16gb RAM is supported

More replies
Relevance 42.64%

I just ordered a Dell OptiPlex 780 from eBay (I probably got a lemon or a chopped and screwed computer) and I want to order a graphics card to put in it when it gets here. What GPU would be best to put in it? Money really isn't a problem.  

More replies
Relevance 42.64%

I have started to get the following message when starting up:

Dell Support Centre has stoped working, windows will close the program and report if a solution is available.

Nothing happens if I wait for it to close, ditto if I close it myself, I must admit I have never had to use the support centre but wonder what is going on
Vista Home, SP2

Answer:Dell Support Centre??

Just disable it, if not needed or wanted
Pujutengineered World: How to Disable Dell Support Center Startup

1 more replies
Relevance 42.64%

Hello folks,
My Dell Studio XPS 1640 won't boot properly. Windows 7 64-bit. It tries to fix itself, can't, and can't identify the problem...Called Dell...they sent me the recovery discs, which I had to pay for. Fair enough, it is out of warranty....then they transfer me no less than EIGHT times, dis-connect me once and THEN tell me it will me more $$$ to tell me how to use the discs! So I am beyond mad that they didn't mention these "additional" charges until I received the discs and called them (like they told me to) to install them. The idea is to install without losing any of my data that is on the machine. I want to boot the machine from the disc, but it won't allow me. I can only select to boot from the hard drive....which is not working! I am an old COBOL programmer, and DOS is but a dim memory. In theory I should get to the command prompt and look for boot.exe? I just can't remember....Can anyone please help before I just give up and make this thing a boat anchor? Many thanks in advance! And I think I am going back to Toshiba after this!


Answer:Dell support is useless, please help!

7 more replies
Relevance 42.64%

I am asking for some input about Dell support. This is in relation to my previous thread on here "Dell Inspiron laptop slow loading" I own a Dell inspiron 15 series 5000 laptop. It frequently it takes a very long time to load web pages and when on a page it sometimes freezes up an sometimes when scrolling it takes a few seconds to move the scroll bar. It is very jerky when it tries to move. I have a intel(R) core(TM) i7-6500 [email protected] 8.00GB RAM 64bit . It is using Windows 10 Home and is a touch screen. It is only a few months old.
I contacted Dell support and they ran a long test and said it was a software problem and they would need a "special Dell tool" to fix it but I would have to pay $198.00 to have this done. I am a bit skeptical as to their intentions. The technician was giving me a hard sell to sign up. Do I need to get this service? has anyone else run into this problem? I took a speed test from Xfinity and another outside site ,Ookla,and speeds were Download 23.1mbps/upload 6.0mbps and 25.1 download/10.62mbps respectfully. Also I have a IMAC using same equipment as this laptop and it's readings were download 37.1Mbps/upload 6.7Mbps and for Ooka download 42.1/upload 12.37Mbps I have installed on my laptop an APP "networx" I ran a speed test with it and it was download 2.44Mbs/ upload 7.33Kbps. Can anyone help ? Thank you for your time.

Answer:Is Dell Support Legitamate?

"Legitimate" is a tricky term. Is Dell support legal? Yes. Are they malicious? No. Are they in it to make a profit? Of course. Do they often charge exorbitant prices? Absolutely.

Clearly, your computer is no longer under warranty. So you have the option to use Dell support, or take it to a shop. Think of it like you would your car that is no longer under warranty. If you take it in for repairs to the dealer, they too are legitimate and most likely will fix your car right. But it will cost more than if you took it to your local mechanic. The problem with the local mechanic is they may not be legitimate and may not fix it right. And they most likely don't have same experience with your make and model as the dealer does.

As far as your network speeds, I don't really no what your complaint is - or how you are connecting. You need to first look at your service contract with your ISP and see what you are paying for. Unfortunately, they often read something misleading (if not down right, should be illegal, deceptive! ) like, "guaranteed speeds up to xxxMbps".

Have you scanned for malware? Is your computer fully updated?

1 more replies
Relevance 42.64%

I already registered my Dell inspiron 7459 all in one PC but for some reason in Help and Support, it still tells to register even though I already have.

Does anyone know how to fix this?

(Image of what it looks like is shown below)

Answer:How to register the Help and Support app that came with my Dell PC?

11tarbas,You can uninstall Dell Foundation Services from your computer by using the Add/Remove Program feature in the Window's Control Panel.On the Start menu (for Windows 8, right-click the screen's bottom-left corner), click Control Panel, and then, under Programs, do one of the following:Windows Vista/7/8: Click Uninstall a Program.When you find the program Dell Foundation Services, click it, and then do one of the following:Windows Vista/7/8: Click Uninstall.Follow the prompts. A progress bar shows you how long it will take to remove Dell Foundation Services.

1 more replies
Relevance 42.64%

Does anyone out there have a solution to obtaining Hardware service for Dell products that doesn't involve someone who doesn't, or barely does, speak English. My system (4600) has a noisy CPU fan. After a 48 min wait I spoke with a tech for some foreign galaxy, but couldn't understand him (her/it) and asked to speak to a supervisor and was refused. I can and might go ahead and order and pay for a fan just to get the prob resolved. But I have a service warranty and shouldn't have to do that. Is there a stateside telephone number that I can use to speak to someone who speaks english? I'm disgusted with Dell's service but love the products. HELP!


Answer:Dell hardware support.

I used chat online with a tech on their support page recently for a DVD reader. Got good response but did end up on the phone and as you say it can be difficult.
First chat, I was connected in 1-2 minutes. Second chat, the queue was about 15 - 20 minutes before connection.
Hardware was to me in 2 days and fixed problem.

2 more replies
Relevance 42.64%

I've purchased 2x8gb TEAM TED38G1333C9-SBK memory banks and managed to install them but my notebook failed to boot (4 BIOS beeps). After some research I found that this model supports max 8 GB (2x4) unless Sandy Bridge i5 cpu should work fine with 16. After second try the system have been running successfully for one day with 16 GB but then failed to boot again (after hibernation). Has anyone upgraded his dell 3350 to 16 gb (I found few success stories on internet)? Is DELL planning to make BIOS update to fix this issue? Any useful information will be appreciated.

Answer:Dell 3350 16 GB RAM Support

Could you confirm if the system is Vostro 3350?
Thanks & RegardsManshu S#iworkfordell

13 more replies
Relevance 42.64%

I find it frustrating that there aren't any actual manuals for my laptop, but I thought, at least, that the Help & Support application would be able to give me answers. 
However, every time I try to start it, I get the following:
"After a few attempts, Dell Help & Support failed to connect to the service. Do you want to quit?''

I've ensured that I have the most up-to-date version, I've reinstalled, I've tried everything I can think of, but no joy.  I did see another person ask this question over a year ago, but the reply was very difficult to understand (grammatically, not technically), so I am hoping someone else can give me some ideas.

More replies
Relevance 42.64%

I just finished a two-day marathon that started with McAfee Techmaster and migrated to Microsoft Support.  8 1/2 hours on Sunday, 2 hours today.  The latest Windows 10 Update apparently had some problems, resulting in the disabling of the Start icon, Cortana, Notifications Icon and more.  McAfee could not figure it out apparently, and the first online, chat Microsoft IT support person totally failed after nearly four hours of effort.  Another couple of hours on the phone with another Microsoft IT expert looked like a success until I encountered another glitch this morning with my Outlook Contacts being missing and some kind of restore function returning them but then I could not sign back into the computer.  So, the last person I spoke with resolved that problem, and the laptop seems to be operating normally.
My question is whether or not Dell Support personnel are trained and have access to Microsoft command codes, etc. to remedy Windows 10 problems?  If not, I am beginning to think that a person needs multiple support contracts to handle all the various problems encountered by PCs and Windows Operating Systems - as opposed to Apple.
If I am correct, I would need the following tech support contracts:
Microsoft for Windows 10; Dell for Dell-specific problems; McAfee for security-related problems, and maybe someone else to deal with "all the rest"?
If someone could clarify this issue, it would be appreciated.  I paid for a four-year... Read more

Answer:Dell Support for Windows 10

Extended warranties are only for Hardware failures, not software. Get software support for the windows 10 operating system from Microsoft. The MS Community forum is a good place to get help from MS and other users.

2 more replies
Relevance 42.64%

Have had a Dell 1545 laptop for over 2 years now.Vista and 32 bit. In the past I have had prompts from Dell and have used their support centre for scanning, and downloading drivers, etc. Recently the message comes onto the screen- Dell Support Centre has stopped working, Windows is looking for a solution.
Is the Dell Support Centre necessary for me? One friend has told me to uninstall Dell Support Centre as it is not absolutely necessary. Correct or not. ??
Any guidance and answers will be appreciated.

Answer:Dell Support Centre.

Have a look at this thread,

2 more replies
Relevance 42.64%

Hi Y'all. I'm back with another family problem. My mom has a Dell computer and yesterday began getting the message Virtual Memory low. I visited her today to see if I could fix it....Discovered when she reboots the "wallpaper" comes up after the log on but not only is she getting the 'VM Low' message she is also getting:

1. "A problem is preventing Windows from accurately checking license for this computer. Error Code 0x800705aa." And

2. "User Init.exe - Application Error - The application failed to initilize properly. (0xc00012d). Check OK to terminate the application." And

3. "Taskmgr.exe - Application error /same message as User Init.exe/".

So I tried for two hours to get assistance at Dell and NEVER got to talk to a person. No icons appear on her desktop and there is no Start button. I F-8'd a bunch. I tried:

1. Tried to take computer back to "last known good configuration"
(no change happened)

2. safe mode
(same wall paper but no icons nor Start button)

Does anyone have any suggestions. I couldn't get into Bio's......not that I'm an expert anyway but my XP hard drive crashed and I found this out by going into bio's.....maybe it's different on DELL!

I think I'll have to just reload her OS. Tell me if this is the right way and if I'm leaving any steps out.

1. Turn off the computer and when it starts to reboot, put in the CD.
2. Hit any key when promp... Read more

Answer:I NEED A Dell Support EXPERT

11 more replies
Relevance 42.64%

Can I change CPU in Pentium to Core I7 ? 
Dell Optiplex 380 Support this CPU?

More replies
Relevance 42.64%

dell [email protected] 1-800-554-2087 Technical Support Number dell printer Customer Service Phone Number?dell [email protected] 1-800-554-2087 Technical Support Number dell printer Customer Service Phone Number?
dell [email protected] 1-800-554-2087 Technical Support Number dell printer Customer Service Phone Number
@@##I-800-554-2087##@@ dell printer tech support phone number(?*?)I_800_554_2087(?*?)dell printer tech support number, dell printer technical support phone number?
(?*?)I_800_554_2087(?*?)dell printer tech support number, dell printer technical support phone number?
dell Printer Support Number dell Printer Support Phone Number dell Printer Help Phone Number dell Printer Customer Service number dell Printer Customer Support number dell Printer Customer Care number dell Printer Customer Service Phone number dell Printer Customer Support Phone number dell Printer Customer Care Phone number dell Printer Tech Support Number dell Printer Technical Support Number dell Printer Tech Support Phone Number dell Printer Technical Support Phone Number dell Printer Support Number dell Printer Support Phone Number dell Printer Help Phone Number dell Printer Customer Service number dell Printer Customer Support number dell Printer Customer Care number dell Printer Customer Service Phone number dell Printer Customer Support Phone number dell Printer Customer Care Phone number dell Printer Tech Support Number dell Printer Technical Support Number dell Printer Tech Support Phone Number dell Printer Technical ... Read more

Answer:dell [email protected] 1-800-554-2087 Technical Support Number dell printer Customer Service Phone Number?

Scam ...

1 more replies
Relevance 42.64%

I have a nasty nasty infection on my pc. I've tried several things to remove it myself and I can see that the forum for HJT logs and malware removal is swamped here...

So, I'm considering a reformat. My Dell Dimension came with a utility called the DSR--Dell System Restore. It's a hidden partition users can go to to easily set the OS (Windows XP in my case) to it's original "from the factory" state.

I haven't been saving a lot of my files to disc the way I should have been. And now this infection has disable most of my operating system's peripherals--I can't burn cd/dvd, can't print, I don't even have audio right now. I'm in Safe Mode With Networking because it's the only way I can get onto the net.

I've read a few good turtorials about using the DSR but, none of them mention whether I can just re-install my snapshot to my main drive (C and leave some files I backed up to D: or, if all my disc will be wiped clean--including the files I moved to D: ?

Does anyone know anything about this? Any input would be greatly appreciated.

Answer:Dell Dimension DSR (Dell System Restore) question.

8 more replies
Relevance 42.23%

Niece just brought me her Dell inspirion 6000 which "was working great and then is just went crazy!"
Turn on and boots right up to where the desktop would show, then BSOD, X0000051 (?), which googles to "bad registry." Resolution would be much easier if the cd/dvd worked, but it hasn't since the rest of the machine dumped out. I see 3 scenarios and I'll try to make them brief. Assistance greatly appreciated!
1.) I don't think the registry is bad, I think it is showing bad registry because a file it accesses is bad. The hang-up always occurs at the same place (duh!) If I boot in safe mode, the previous 35-40 items prior to lock-up are always the same, which leads me to believe there is a master list which tells loader what to load and when. That would be nice to know since the listing I get from safe boot is the files which have loaded, not the one failing to load. In other words, I see "a"-"r" on the screen as sucessfully loaded, implying "s" is the object causing the problem. Where is the list to tell me the name of "s" so I can fix or delete it?
2.) This Dell is about 4-1/2 years old. According to Dell's site, that aged Inspirions have recovery partitions which contain iso's of the original configuration of XP and are supported by a Symantic "Ghost-like" restore device. With a partition manager I can see a partition which contains Dell drivers and programs. There is another partition with a couple... Read more

More replies
Relevance 42.23%

hi to all. I have Dell Inspiron 17R 7720 SE laptop and I'm trying to install Dell Support Center. I downloaded the aulauncher.exe and tried to install it.
please someone post a link here for the full setup installer of Dell Support Center so I can install it to my laptop.
thank you!!!

Answer:Dell Support Center setup?

An issue was found and corrected in the AppUpdater rule set yesterday.  Please download and run to have the correct version of the application downloaded and installed on your system.  Direct links cannot be provided to the full installer since different platforms and operating system architectures require different installers.

18 more replies
Relevance 42.23%

Our apologies. Dell would not contact you in this way. We are aware of the problem and have notified our Dell Fraud team. Please go here and fill out the secure, "Report Phone Scams" form to assist our Fraud Team in finding these scammers.

More replies
Relevance 42.23%


Answer:dell latitude ls SUPPORT/RECOVERY

Google can help A thank you would be nice, if I have helped.

3 more replies
Relevance 42.23%

Nobody would Help me downgrade my Dell Inspiron from Win8.1 pro to windows 7 pro.

Is it a useless post? 
well, I purchased Dell Inpiron 3542 with Windows 8.1 Pro OEM
and been using it since half a year or so, and now I want to downgrade to windows 7 Pro because that's faster and more comfortable to me.. check this article, yes its free of cost but just for OEMs,
Now I'm wasting 2 hours of my time already while debating with Microsoft customer support as well as Dell Support on phone again and again. and they just won't cooperate at all, whats the matter? aren't us your legitimate customers, now please some one kind enough there to help?
I'l send Express Code or Service Tag in private message, just some one please help me out.


Answer:Is Dell Customer Support so careless to me?

You are absolutely correct that your purchase of Windows 8.1 Pro pre installed on your Dell computer gives you the right to 'downgrade' to Windows 7 Pro.   The Microsoft artical that you linked to states that quite plainly.  It is a bit surprising that someone could misinterpret that.
But there is no magic wand that makes this downgrade happen.  It requires that you completely wipe your current installation of Windows and reinstall the new version yourself, followed by all the necessary driver, Windows updates, application software, and your data.  A very time consuming undertaking, more so if you do not do it regularly.  
But that Microsoft article also states "Neither Microsoft nor the OEM is obligated to provide media for the downgrade."  In other words you have to obtain the software media yourself (as well as all necessary drivers that are readily available for download from Dell).  The article also details what to do should your new installation of Windows not automatically be activated (call Microsoft about activation as instructed in the Windows Activation dialog - explain that you are downgrading 8.1 Pro to 7 and they will probably ask for your 8.1 activation code from the sticker found on the PC).
I have two suggestions on how you may want to proceed to rid yourself of Windows 8.1.  The simplest is to upgrade for free to Windows 10.  This 'in-place upgrade' can be done directly over your... Read more

8 more replies