Computer Support Forum

Touchpad and keyboard don't work together

Question: Touchpad and keyboard don't work together

Hey, community!I was just wondering if anyone knew why my computer doesn't let me use my keyboard and touchpad at the same time. I mostly encounter this problem with gaming, using the WASD/<^>v keys. Is there some way to fix this?Thanks!Milo

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Preferred Solution: Touchpad and keyboard don't work together

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)

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On my laptop Satellite L20 not working keyboard and touchpad, but keyboard work in BIOS, USB-ports also not working (USB mouse).

Can i get update file for BIOS(traditional updating from boot CD, not OS!)

Sorry for my bad English.

Answer:Satellite L20 keyboard & touchpad not working but keyboard work in BIOS

If the traditional BIOS update is not available on the download page the only way to get it is to contact nearest authorized service provider. They have all versions.

But this keyboard and mouse issue is really strange. can you use it if you start operating system in ?safe mode??

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Hello, I wanted to play Minecraft on my Yoga 900 but when you are using the keyboard the touchpad is non responsive. Does anyone have a fix? I have installed the latest drivers and BIOS already. Thanks













Solved!

Go to Solution.

Answer:When using keyboard Touchpad does not work.

Hi pieceofchum , 
 
 
Welcome to the Community Forums.
 
You may be able to fix this by minimizing the Palm Checker of the mouse settings .
 
The path would be : 
Control Panel  > Mouse > Device Settings > Settings > Pointing > sensitivity > Palm Check > Lowest 
Click on link for the visual guide.
 
Hope this helped you .
 
 
 
Regards,
 

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Good morning everyone, I have this problem where you find the following problem, in Bios the keyboard and mouse work normally, when windows the two stop updating and need to put external. I have already reinstalled the system and all available website drivers are available. (Tap Display normal working).

Answer:Keyboard and touchpad do not work

@rodvice

 

Thank you for visiting our English HP Support Forum. We are only able to reply to posts written in English. To ensure a quick response it would be advisable to post your question in English. The following links are here to assist you if you prefer to post in the following Language Forum.
 

German: HP Kundenforum
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Chinese: ??????????
Korean: HP ??????
Thank you for your understanding.

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I already have the issue that when I put my E5570 to sleep and wake it up again that the keyboard and touchpad do not work. So I have disable the sleep options in the BIOS.
Now I run into different issues.Yesterday I booted the laptop and it hang on the DELL logo, After a while it stated that my EFI file would not be correct. Force reboot and it booted straight to Windows.
What's more annoying is the fact that the laptop boot, the DELL logo is shown and then the screens go's black, as if it's not connected. SO it looks like it hangs.BUT an external monitor through HDMI does work and show the windows logon.The keyboard and touchpad also do not work.External mouse and keyboard do work.
So pretty much I got a brick when I do not have external display/keyboard and mouse available.
When I reboot the laptop it works fine again.Am I the only one with this?Loads of issues with the laptop and wondering if I just have a faulty laptop...
Clean Windows 10 Pro install is done 5 times.Used the  DELL Command Update to install all drivers and patches.Issues keep existing...

Answer:Latitude E5570 - Black display, no resons to keyboard/touchpad - External display/keyboard/mouse do work

I have been spending a lot of hours in troubleshooting this week.
Diagnostics are 100% ok.
Reinstalled Windows 10 about 15 times.Installing drivers by hands, installing drives trhough the dell update management application.The issues keeps existing.
To sum the them up:- Cold boot (laptop is off) to Windows. Keyboard/Touchpad do not work. (Reboot and they work again)- Resume from sleep. Keyboard/Touchpad do not work. (Reboot and the work again)
After I got the laptop I installed 32Gb of RAM and an 512Gb Samsung 950Pro PCIE M.2 NVME drive.The drive should be support as Dell states on the product page and in the manual that PCIE with NVME is supported.
"Advanced features, like industry-leading M.2 SATA and M.2 PCIe/NVME solid state drives, provide data transfer speeds up to 4x faster over traditional hard drivers. "
In order to get the drive visible and running on PCIe I had to disable the sata controller in the BIOS.This way the drive is detected in Windows as an PCIe NVME capable drive.
Just to verify if the issues I went back to default with the delivered 256Gb M.2 sata drive and 8Gb RAM.To install Windows I had to turn the Sata controller back on.
Installed the drivers manually updated WIndows and tested.The issues do NOT occur.
Retested by installing the drivers using the Dell Update Application.The issues do NOT occur.
So I figured out that the SATA controller somehow is the guilty part for all the issues.I mean when enabled to ACHI or RAID the sleep and non... Read more

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I haven't used my laptop in a while and when I tried to switch it on it comes up saying that the keyboard is not working and instructs me to press F1 to continue. I then did this where it allowed me to enter my first password, the one you set up in accounts/administrator which I did but......... When it has done all it's done and it's onto the home screen the keyboard and touchpad won't work????? But there's another problem...... I cannot connect to my wireless to go to the site to see if there is any software to upload because I need to enter my wireless password but due to the obvious I can't do this!!!!!! I have a wireless mouse tho which will move the cursor so I am able to do bits but wouldn't have a clue how to rectify this can someone please help!!!!!!! Thankyou Tam

Answer:Laptop touchpad /keyboard won't work

try a usb mouse & a usb keyboard to get things set up so you can get things set up.Some HELP in posting on Computing.net plus free progs and instructions Cheers

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Hello

I bought a Toshiba Satellite A80-154

The Keyboard doesn?t work.
I see the light but no key worked. The same with the touchpad.
I can?t go into the Bios.

When I plug a USB mice and keyboard in works fine.
I search for a new one in Ebay. The cheapest offer 24$+6$!

I see in the Windows system the keyboard and touchpad with a !
I don?t know what the problem is but it is not a Windows prob.
it doesn?t work either in Bios.


Thank you for Help

Answer:Satellite A80-154 - Keyboard and Touchpad don't work

Hi

It looks like a hardware problem.
If the warranty is valid you could contact the ASP in your country for a hardware check.

If the warranty is not valid you could firstly check if the keyboard cable was connected to the motherboard properly.
If it?s connected properly then a keyboard malfunction is possible and it would be advisable to check if a replacement would help to solve this issue.

The compatible parts can be ordered also from the ASP in your country.

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Hi, I'm using a HP EliteBook. And recently I've been using this docking station to insert a monitor and a different keyboard to it. That worked fine until I then had to take my laptop with me and ejected it from the docking station in a hurry (while it was turned off). And now my laptop does not respond at all to neither the keyboard nor the touchpad. My wireless mouse works, so I used the screen keyboard to unlock the PC. And the question is then; how am I supposed to fix this?

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I have a Dell Inspiron 1420 runing with Windows Vista.

My disc drive wasn't reading the disc, so I followed these instructions:
http://support.microsoft.com/kb/314060
Windows Vista
Click Start, and then click All Programs.
Click Accessories, and then click Run.
Type regedit, and then click OK. If you are prompted for an administrator password or for a confirmation, type the password, or click Allow.
In the navigation pane, locate and then click the following registry subkey:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
In the right pane, click UpperFilters.

Note You may also see an UpperFilters.bak registry entry. You do not have to remove that entry. Click UpperFilters only. If you do not see the UpperFilters registry entry, you still might have to remove the LowerFilters registry entry. To do this, go to step 8.
On the Edit menu, click Delete.
When you are prompted to confirm the deletion, click Yes.
In the right pane, click LowerFilters.

Note If you do not see the LowerFilters registry entry, unfortunately this content cannot help you any further. Go to the "Next Steps" section for information about how you can find more solutions or more help on the Microsoft Web site.
On the Edit menu, click Delete.
When you are prompted to confirm the deletion, click Yes.
Exit Registry Editor.
Restart the computer.


I deleted both the upper and lower filters, the restarted my computer. The drive ... Read more

Answer:Laptop Keyboard and Touchpad won't work :(

Run a system restore -
START | type rstrui - choose restore point prior to registry editing

Regards. . .

jcgriff2

.

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I have a Dell Inspiron 1420 runing with Windows Vista.

My disc drive wasn't reading the disc, so I followed these instructions:
http://support.microsoft.com/kb/314060
Windows Vista
Click Start, and then click All Programs.
Click Accessories, and then click Run.
Type regedit, and then click OK. If you are prompted for an administrator password or for a confirmation, type the password, or click Allow.
In the navigation pane, locate and then click the following registry subkey:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
In the right pane, click UpperFilters.

Note You may also see an UpperFilters.bak registry entry. You do not have to remove that entry. Click UpperFilters only. If you do not see the UpperFilters registry entry, you still might have to remove the LowerFilters registry entry. To do this, go to step 8.
On the Edit menu, click Delete.
When you are prompted to confirm the deletion, click Yes.
In the right pane, click LowerFilters.

Note If you do not see the LowerFilters registry entry, unfortunately this content cannot help you any further. Go to the "Next Steps" section for information about how you can find more solutions or more help on the Microsoft Web site.
On the Edit menu, click Delete.
When you are prompted to confirm the deletion, click Yes.
Exit Registry Editor.
Restart the computer.
I deleted both the upper and lower filters, the restarted my computer. The drive worked like new, except m... Read more

Answer:Laptop Keyboard and Touchpad won't work >:(

If you need more info on my computer, just ask and tell me where I can find the information and I'll get it. ^^;

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I just swapped a hard drive from a laptop with a busted screen to a laptop that works fine. Well, it did work fine until I activated Windows. The keyboard all of a sudden stopped working and the buttons below the touchpad won't work either.
I can't find any keyboard drivers for Windows 7 on Sony's website and the touchpad drivers didn't seem to work. A Windows update didn't work, either.

Sony Vaio VGN-NR498E
Windows 7 Enterprise 32-bit

I desperately need this laptop up and running as soon as possible.
 

Answer:Laptop Touchpad and Keyboard Don't Work

Attempting to update again didn't work.
 

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Hi, I'm using a HP EliteBook. And recently I've been using this docking station to insert a monitor and a different keyboard to it. That worked fine until I then had to take my laptop with me and ejected it from the docking station in a hurry (while it was turned off). And now my laptop does not respond at all to neither the keyboard nor the touchpad. My wireless mouse works, so I used the screen keyboard to unlock the PC. And the question is then; how am I supposed to fix this?

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Hey everyone! I just got a new Edge 15 yesterday (this is the Best Buy exclusive one, and it's more expensive of the two options available), but I'm having an issue with it that's really preventing me from enjoying using the machine, and it's incredibly frustrating! Whenever I press keys on the keyboard and go to use the touchpad together with it, the touchpad freezes/delays for a number of seconds. It makes it incredibly difficult to play any kind of casual game or just browse the web. I've spent a long time looking up solutions, but none of them have helped at all. This Lenovo uses the Alps driver and while it has palm tracking, turning it down to minimum doesn't fix the problem, neither does going through windows 8.1 and choosing the option to have no delay in the mouse/touchpad settings there. I have no idea what to do to fix this problem, if anyone could help that'd be amazing!

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My mom has a Acer 5102. The touchpad and keyboard don't work on the laptop. I tried plugging in a mouse to the USB and that didn't work either. All I want to do is back up my files to an external hard drive but I can't do it without a keyboard or the touchpad. I tried doing FN + F7, and FN + F6, and even FN + F7 + ALT. I heard those key combinations work, but it didn't in my case. Also, she said at first the OS wouldn't boot for a couple days, but now it boots but the keyboard and touchpad doesn't work. Does anyone know what the problem could be?wee

Answer:ACER Keyboard and touchpad doesn't work

Try http://www.laptoprepair101.com for a good desciption on how to disassemble a laptop.Be VERY careful when disassembling. They are fragile and the connections are short.The ribbon cable under the keyboard might be the problem although the USB connections are integrated on the motherboard and with your earlier problems might point to that as the cause.

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typing with on screen keyboard atm. i have a diagnostic run available at request. deleted the malware associated already, if anyone can help me it would be greatly appreciated
 

Answer:ps/2 driver infected. keyboard and touchpad does not work

can anyone help me out...think combofix will do it?

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I have a recently-purchased Lenovo 100s Ideapad 11iby Windows10.  After about a month of struggling to get the WiFi to work and get all of the W10 updates installed, it froze.  I did the Novo button complete reset to start over. when restarted, the keyboard and trackpad do not work.  I can't complete the install process because I can't type anything in. An external mouse works, and I can type using the on-screen keyboard, but that's all. now what?

Answer:100s Ideapad W10 keyboard and touchpad don't work

i have the same problem.  have you been able to resolve this?

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Hello,I recently bought a new HP Pavilion 15-bc035nd (Windows 10) but I am running into a few issues with it. When I go into sleep mode and then wake up the laptop, using the power button, the keyboard and touchpad stops working. I am not able to enter my password. Via an external mouse and keyboard I am able to enter my password succesfully. Even after entering my password I am still not able to use my touchpad/keyboard of my laptop. Only a hard reset enables me to use the keyboard/touchpad again. I have tried various settings regarding power management but nothing seems to resolve my issue... Any suggestions?Thanks in advance,Kevin

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Hello, after restart / coming back from 'sleep' I can use the keyboard only to press strg + alt + entf (German), login with fingerprint, and than I cannot use the keyboard nor the touchpad for 1-5 minutes. The usb-mouse works perfectly. Sometimes, I have to restart several times to make it work at all. Any help very much appreccated!  

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I have problem with keyboard and touchpad. Laptop is Satellite A300-1G5

I have Vista home premium and when I power computer on, I must put password in user box then my keyboard and touchpad don't work.

In Bios my keyboard working but when Vista starts it does not.

How I solve this problem?

Thanks!

Answer:Satellite A300-1G5: Keyboard and touchpad do not work

Hi

First of all please check the device status in the device manager.
Please check if the keyboard and touchpad are listed correctly without any yellow exclamation marks.

But you should try to reinstall the drivers again even though the keyboard and the touchpad were recognized properly.
In this case I would recommend removing the keyboard and the touchpad from the device manager and then you should reboot the notebook once again.

After Vista has rebooted the both devices should be recognized again and should work.

Please check this!

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I am not able to type in my password nor get F1 or  F12 buttons to work (or Lenovo Care button), and can't get to BIOS. I can use the touchpad but that's all.  I can turn the computer off, restart, and put it in sleep. I did use the Rescue and Recovery Startup Disk I made and noted that kbdclass was running, kbdhid was stopped.  It seems like a hardware problem, but I have no way of checking the devices that I can figure out. I hooked up an external keyboard via USB and it didn't even light up.  What now?  













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Go to Solution.

Answer:Keyboard and buttons don't work, touchpad does on V100

You would almost have to try a keyboard swapto troubleshoot that problem. New or good used one.

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Ever since I've upgraded my dad's laptop to Windows 10, the keyboard and touchpad stop working randomly, and would work only after I restart the computer. (logging off, switch user, standby mode doesn't resolve it.)
There is no pattern to it. Sometimes it would be ok for a few days, sometimes it would happen again after a few hours. I mostly do internet browsing on the laptop.

When the problem occurred:
- The keyboard AND the touchpad would both stop working at the same time.
- USB mouse still works. (I do not have an external keyboard to test)
- The lights on the keys themselves (eg caps lock, wifi) would still remain on if they're activated but cannot be toggled on/off as usual.
- The device manager still showed no problems with the mouse or keyboard.

Things I've tried:
- sfc /scannow
- disabled sticky keys
- used the generic drivers for keyboard and touchpad
- reinstalled the drivers for keyboard and touchpad
- updated to the latest synaptics driver
- made a new synaptics trackpad profile
- disabled touchpad when using the USB mouse

Laptop stats:
HP Pavillion dm1-4002AU
Windows 10 Home 64bit (upgraded from Win7 and then reset to a fresh state)
AMD Radeon HD 6230 Graphics
6GB RAM
Synaptics Driver Version: 19.0.12.95 06Jul15
Synaptics PS/2 Port TouchPad
Lenovo ThinkPad PS/2 keyboard

This is very exasperating. I would appreciate some help in stopping this problem permanently, thanks.

Answer:Laptop keyboard and touchpad randomly do not work

I am having the same problem. Is there any update on this ??

8 more replies
Relevance 61.09%

Ever since I've upgraded my dad's laptop to Windows 10, the keyboard and touchpad stop working randomly, and would work only after I restart the computer. (logging off, switch user, standby mode doesn't resolve it.)
There is no pattern to it. Sometimes it would be ok for a few days, sometimes it would happen again after a few hours. I mostly do internet browsing on the laptop.

When the problem occurred:
- The keyboard AND the touchpad would both stop working at the same time.
- USB mouse still works. (I do not have an external keyboard to test)
- The lights on the keys themselves (eg caps lock, wifi) would still remain on if they're activated but cannot be toggled on/off as usual.
- The device manager still showed no problems with the mouse or keyboard.

Things I've tried:
- sfc /scannow
- disabled sticky keys
- used the generic drivers for keyboard and touchpad
- reinstalled the drivers for keyboard and touchpad
- updated to the latest synaptics driver
- made a new synaptics trackpad profile
- disabled touchpad when using the USB mouse

Laptop stats:
HP Pavillion dm1-4002AU
Windows 10 Home 64bit (upgraded from Win7 and then reset to a fresh state)
AMD Radeon HD 6230 Graphics
6GB RAM
Synaptics Driver Version: 19.0.12.95 06Jul15
Synaptics PS/2 Port TouchPad
Lenovo ThinkPad PS/2 keyboard

This is very exasperating. I would appreciate some help in stopping this problem permanently, thanks.

Answer:Laptop keyboard and touchpad randomly do not work

I am having the same problem. Is there any update on this ??

1 more replies
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My Lenovo g50-70 will not allow me to use my keyboard the touchpad at the same time. If' i'm moving the mouse pointer and then try to type something at the same time the pointer will stop moving until i stop typing.  I've searched the dicussion boards for a solution to this problem and I have found posts that instruct me to minimize the palm tracking portion of the driver. I now have the palm tracking set to the minimum value but it has not made a difference to my problem. does anyone have another solution? 

Answer:lenovo g50-70 keyboard and touchpad won't work at the same time

Hi Dumptruck,
 
Welcome to the Forums  
 
As per the query we understood that you are facing issue with keyboard and touchpad in your Lenovo G50-70 laptop.
 
Try to uninstall the touchpad driver and restart the system and reinstall the driver and check for the issue.
 
Click here for the touchpad driver for windows 7.
 
Click here for the touchpad driver for windows 8.1.
 
Hope this helps. Do post back if the issue persists.
 
Best regards,         
                                                                            
Ashwin. S





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Hello everyone. I have one big problem. I reinstalled my 8.1 pro (legal copy, disk been fully formatted) and it was okay for few hours. Next time im starting the laptop, my keyboard and touchpad doesnt work. I plugged USB mouse and keyboard and it works just fine. I went to device manager and besides Standart PS/2 keyboard and mouse icons there was orange triangle meaning that i have problem with drivers. I searched drivers online, but unsuccsessily.. After few hours of trying to fix it, my Standart PS/2 Keyboard turned into Unknown device and now im completely lost. Adding photo of device manager, i hope someone will help me here.

Answer:8.1 pro laptop keyboard and touchpad doesnt work

Since we do not know the make and model of your laptop.
Should try the laptop manufacturer's website to see if you can find the drivers for this. Does look like there missing.

What does it tell you when you right click the ones with yellow exclamation points ?

You can right click and select update driver software, either search automatically or browse your computer, select signed driver from the list is shows you.

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This is the second time this has happened to me
However last time a system restore fixed the problem, this time system restore didnt work.

I can use my keyboard on startup and in safe mode but that is all.
I am currently using a USB keyboard and mouse.

I have tried almost all of the suggestions with no joy. please help.

Answer:Keyboard and Touchpad wont work on Satellite L

Hi

There are no many options which could solve this problem.
It can be a hardware problem or software related issue.

Can you use the internal keyboard within the BIOS?
Check this.
If this would not be possible, I assume the hardware is faulty.

Additionally I recommend testing the keyboard and touchpad using the factory settings.
Recover the notebook and check if the keyboard would functions?. Otherwise you will need an helps from an notebook technician in order to replace the keyboard and touchpad

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Sometimes when I start up my computer, more often than not, when it brings me to my logon screen, I can't use the touchpad or the keyboard at all.  I have to physically touch the screen to let me put my pin in.  Still, neither work, so I end up shutting down and restarting, sometimes more than once, before the touchpad and keyboard start to work again.  I've had this problem for a couple of years now, have been in touch with support, and have also uninstalled and reinstalled my keyboard.  My warranty just expired of course.  I'm ready to throw this computer out of a window.

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*************** SOLVED *************Hi there !   I really need your help this is very concerning.My PC is an Ideapad 100S-14IBR. While I was typing some text in college, my hardware (touchpad and keyboard) stopped responding and the text editor kept on writing the last key I pressed, as if kept it pressed. Not concerned, I just hard rebooted because I was stuck. This hasn't solved the issue, both my touchpad and keyboard are still unresponsive. When booting, pressing F12 to acces boot menu doesn't work either (used to work). The keyboard isn't even recognised in boot... this makes me think the problem is a lot more serious thant what I thought At home, I did a complete reinstall of the system with a USB keyboard and mouse plugged after saving my works. Reinstalling didn't solve the problem, the touchpad and keyboard still don't work. I checked and I have both mouse and keyboard drivers, all up to date. The Windows Diagnosing Utility didn't find anything. Lenovo System Update doesn't give me any result too.How can I fix this please ? Help will be greatly appreciated. I need this computer for work :/ Thanks

Answer:SOLVED Keyboard and Touchpad don't work / Ideapad ...

Oh don't mind.I did the "power off the computer and press the power button for 15 sec" trick.It worked ! Sorry for the annoyance !

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hi ! when i press a letter on the keyboard the touchpad stops working. i tried with palmcheck option but the problem remains. i have ELAN software and everything seems updated (according to windows update and lenovo softwares). in touchpad settings i found the option about the mouse block during digitation, but it doesn'twork. can someone help me?

Answer:z 50 75 pressing keyboard touchpad doesn't work

I have the same problem with a Y50-70 and ELAN Touchpad/driver too. It has been sold to me as a gaming Laptop and now one major functionality you need for gaming doesn't work - what a mess. I spend hours in the Internet reading hundreds of articles from people with the same issue.1. Solution: Disable the Palmcheck function but unfortunately the ELAN SW doesn' provide this option.2. Solution: Change the Touchpad sensibility (some say max, some min) - neither works with the ELAN driver.3. Solution: Go into the Registry (regedit) and change parameter (DisableWhenType_Enable and DisableWhenType_DelayTime_Move in HKEY_CURRENT_USER\Software\Elantech\SmartPad\), to 0 with Regedit. Didn't work for me too. 4. Solution: Uninstall the ELAN driver qnd let Windows install a generic PS2 one during re-boot. This finally did it for me, however you are losing all the additional functionality of your Touchpad and can onlwy move the cursor plus right/left click. No zoom; no scroll, no multiple finger functionality anymore. So be it, I bought the Laptop for Gaming. I'm pretty disappointed about this but hope there will be better driver coming out soon.

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I own a sattelite C870-13E computer since august.

Yesterday for no apparent reason, my touchpad stopped working. (no, I didn't turn it off)
Not really bothered by it, i kept working on my computer for several hours.
It then occurred to me it might be a little bug, so I decided to restart my computer.

When it turned back on, not only my touchpad didn't work, now nothing on my keyboard responded, not a single key. I updated drivers, bios, ran a virus scan, rolled back my computer to a few days earlier, nothing helped.

The strange thing is that the keyboard still responds when i hold the 0, F1 or F8 keys, as well as enter and arrow keys to get in the menus before windows starts up.

Using those, i used the toshiba recovery to set the computer back to factory settings.
Despite all that, keyboard and touchpad are still out.
I really don't understand, since it works during startup it can't be actual materialistic damage!

Now i'm getting frustrated cause i have no more solutions and typing with on-screen keyboard is really slow! =p

Any help?

Answer:Keyboard and touchpad don't work on Satellite C870-13E

Hi

I think it?s a hardware malfunction because you already tried the system recovery and the keyboard does not work even if using factory settings.

But it would be interesting to know if the USB external keyboard would functions. Can you test this? In my opinion if the external keyboard would works properly, then this would mean that your internal keyboard is faulty and needs to be replaced.
I?m wondering if the touchpad fault is related to the internal keyboard malfunction.

However, I think the warranty should be still valid if you purchased this unit in August. So get in contact with service and the guys should fix it free of charge!

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When the keyboard is attached to my tablet the back-light comes on but none of the keys work and I'm only able to work the touch pad. In my device settings the keyboard says driver error. I tried to update the driver but it says it cant locate it. How do I fix this please? I am running Windows 10 if that has any baring on the issue. (SP3)
Thank You to any and all responses, its greatly appreciated.

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Hi guys, I bought a lenovo ideapad Y580 two weeks ago and I have a problem. It's not a big problem but it is kind of annoying when playing some games. When I am holding a key on the keyboard, my touchpad does not work, I can't click either.I want them to work at the same time, how do I do this? - Geertje













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Go to Solution.

Answer:Keyboard and touchpad don't work at the same time Y580

Hello Geertje, Please go to synaptics settings and set palm check  to minimum , let us know if problem persists.  Thanks  

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Hello,When I startup my E520 today, dont work internal keyboard, touchpad and trackpoint!If the notebook startup, key F1 to enter BIOS works, but on login screen Windows7 not!I try to restore BIOS settings to default, but without effect. I try to press ENTER key to enter in Boot menu, it works, but in this boot menu keyboard dont work! Note: When I plug the external USB keyboard or mouse, its working (but internal not)Please help me! Marek M.P.S. Sorry my English :-)

Answer:Internal keyboard and touchpad dont work!

hey machalik,welcome to the forums.it is strange that the internal keyboard and touchpad works at the BIOS area but not at the login screen.could you check and see if your BIOS is at version 1.22/1.09 . if it isn't, head over to http://support.lenovo.comif it is at that version, reflash your bios and see if that helps.





WW Social MediaImportant Note: If you need help, post your question in the forum, and include your system type, model number and OS. Do not post your serial number.Did someone help you today? Press the star on the left to thank them with a Kudo!If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! Follow @LenovoForums on Twitter!Have you checked out the Community Knowledgebase yet?!How to send a private message? --> Check out this article.

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Hp G60-228CA Notebook laptop

Originally came with windows vista 32-bit, so recently I upgraded to windows 8.1 32 bit

after about a month the track pad and keyboard BOTH came un-responsive, and in the device manager, it's coming up with a "COPROCESSOR" error, any ideas as to a resolution to this issue?

a

Answer:After 8.1 upgrade touchpad & Keyboard no longer work

HP & Windows 8 & Windows 8.1 - Update | HP? Official Site







Originally Posted by HP


Update your system from Windows 8 to Windows 8.1?

Please provide your PC Product Number to find out:

• If HP has tested your computer with Windows 8.1
• If there are Windows 8.1 update instructions available for your PC

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A couple days ago, my keyboard and touchpad mouse stopped working. I thought it was a hardware issue and ordered a replacement keyboard. As for the touchpad, I'm just using a wireless mouse. I replaced the keyboard a couple days later with the new one, and when I turned on my laptop, it works again, but when I put my laptop to sleep and wake it up, I hit enter, and then it stops working. I cannot type anything until I restart my computer. I figured it has to do something with the drivers, but I'm not too sure. Here is my computer specs:

Product: HP Pavilion dv9700
Model: dv9925nr
Windows 7 home premium 64bit

I've gone to the HP website to get the drivers, but they do not support windows 7 for my computer.

Answer:Laptop keyboard does not work after sleep and touchpad

try changing the power plan, as you said when it goes to sleep, it stops working. Ty changing it to high performance.

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I noticed this problem while playing an onlin game. I lose touchpad functionality while i press a key on my keyboard. I attempted to fix the problem by setting the palmtracking option to minimum but it didnt fix the problem. What else can i do?

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Hi,

On my laptop when it is turned on XP boots up to the login screen.
But the touchpad and keyboard don't respond to any commands.
I can't get into the Bios because the keyboard doesn't work. Even a mouse
connected via the usb won't work.
Caps lock doesn't eluminate once pressed either?
Does it sound terminal?
Thanks,

Graeme.
 

Answer:Time Laptop Keyboard/Touchpad doesn't work

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Hello, The left button on my Synaptics Touchpad doesn't work when I'm pressing a key on the keyboard. Initially, I thought it was a PalmCheck problem, but that feature was already disabled. The right click works fine and so does the touchpad itself. The only problem is the left button. I tried reinstalling an updated driver, but that didn't fix the problem. I tried the generic Synaptics driver and both the HP Windows 8 and 8.1 versions. They all worked fine for all touchpad functions except for the left button which still doesn't work when I'm pressing a keyboard key. I tried using a wireless mouse and the left click worked fine so the problem is only with the touchpad.  

Answer:Left touchpad button doesn't work when the keyboard is in us...

Same thing for me too, and I really want it fixed. I'm using an HP Pavillion Windows 8.1 Laptop, and using the same TouchPad as you. Kudos for you!

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I have HP Pavilion DM1 4003AU notebook. Since last 2-3 weeks the notebook gets excessive heat and due to this reason or any other reason the keyboard and touchpad stops working. When I plug the USB mouse then the mouse works. Another problem is the bluetooth hardware is not found while installing the bluetooth driver.
Due to above reason I changed the operating system two times and install all the HP recommended drivers and softwares but still the problem is same.
So please tell me the suitable way to resolve these problems as soon as possible.
 
Thank You
 
 
Amit Kumar Vishwakarma
 
[Personal Information Removed] 
 
 

Answer:excess heating and stopping work of keyboard and touchpad, a...

I am having the same issue with my HP DM1-4000AU...except for the bluetooth issue.The keyboard and touchpad works fine when I first switch on the netbook but it stops responding after sometime. Putting the laptop to sleep and back on works fine.The power button works fine...Please advise....

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Hi,

My daughter's Toshiba Satellite Pro A100 has developed a couple of faults.

Firstly, the keyboard displays random characters such as a stuck key would. eg, if in Google or Wordpad the system will at random type a single character over and over again even when no key is pressed. Occasionally it will also open windows or programs as if the 'enter' key has been pressed, or cycle through desktop icons.

Secondly, the touchpad is non-responsive and cursor operation isn't possible from the touchpad or buttons. I don't know if the two are related.

She assures me she hasn't spilled anything on the laptop, so any help would be appreciated to rectify these faults.

Thanks,
Brian

Answer:Satellite A100 - Keyboard and Touchpad don't work properly

Hi

Can you notice the same issue with external input devices?

If not it?s time for an authorized service provider. I think the keyboard and touchpad must be replaced and the technicians can help you.

On the Toshiba website you can find a list of authorized service provider.

Good luck! :)

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Hello everyone!
I have just bought new Satellite Pro L850 with windows 7 64bit on recovery partition.
I have a big problem cause internal keybord doesn't work under the windows. Under the bios i can do everything i want. But from windows first configuration ( i cant even set computer name and user name) , keyboard doesnt work. I have clean windows version ( with toschiba programs - recovery partition).

It seems that is not a hardware problem cause under the bios keybord working.

Extra i have update the bios to newest version 6.50, but didnt notice any change.

Please help me with this issue, cause i dont have any more idea what to do now.

Good day and w8 for answers

pcz

ps. external keybord on usb working!

Message was edited by: pcz

Answer:Satellite Pro L850 - keyboard/ touchpad doesnt work

The whole story sounds unbelievable. Brand new notebook and keyboard is not working???
Install recovery image again and check if the situation is the same. If the problem persists contact your local dealer, explain the situation and ask for exchange.

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Hi,

this laptop Satellite L300D is not even a year old and it is giving me a heck of a lot of issues.

About 3 times a week the touchpad will just stop working (after going around crazy & clicking stuff on its own)
When I plug in a mouse it works.

Today the keyboard gave up, after a re-boot it will allow me to type in my password but after that its dead.

Please help.

Answer:Satellite L300D touchpad and keyboard wont work at all

Did you install mouse drivers for your external mouse? Sometimes they can cause problems with the internal touchpad.

Otherwise you should send the laptop to an Authorized Service Partner to get it repaired under warranty.

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Hi everyone.

I was hoping someone could help me with a problem I'm having with my Satellite 5200-802. The Keyboard will not work evn though it shows in device manager and report it as working fine. I have updated the BIOS and tried a lot of other basic stuff so any suggestions would be greatly appreciated.

It may be worth mentioning that I also cannot get my touchpad driver to register.

Many thanks.

Answer:Satellite 5200-802: Keyboard and touchpad dont work

Hi

Do you get an error message or do you have any bed signs on the screen?
Can you use the keyboard to access the BIOS?
If yes then the keyboard was recognized and works!

If you cannot use the keyboard running OS then I would recommend to delete the keyboard device from the device manager and to restart the notebook.
After new OS reboot the keyboard should be recognized again.

But I think that you will be not able to access the BIOS.
Due to the fact that the touchpad does not work too, I presume the hardware is faulty or there is no connection to the motherboard. Maybe a lose cable?

Maybe you should check this. But note; if you have no experience contact the notebook technicians. Bye

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Hey, my hp envy  x360 keyboard and touchpad stop working after restart or sleep and the pc opens up in table mode, moreover autorotation do not works. But when I shut it down and start again it works fine. Can some body tell me how to fix this issue.

Answer:HP Envy x360 Keyboard and Touchpad do not work after restart...

Hello @Deep284, Thank you for visiting the HP Support Forums! The forums are a great place where you can find solutions for your issues, with help from the community! I read your post about the keyboard issue, and wanted to assist you!  I understand that it seems like you are having multiple issues with the Operating System. Did this issue start to happen recently, or did you always have trouble with the notebook?  Did you install any updates recently?  If so, you can first try performing a System Restore, to set the notebook back to its previous working state. If that does not work, then try resetting the notebook using the following document: HP PCs - Microsoft Push-Button Reset (Windows 10) Next, make sure that all of you drivers are up to date, using the Windows Update. Please let me know if this information helps you resolve the issue by marking this post as "Accept as Solution", this will help others easily find the information they may be looking for.  Also, clicking the Thumbs up below is a great way to say thanks! Have a great day!

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The touchpad on the keyboard does not work - and the keyboard itself intermittently doesn't work.  I have an external mouse and keyboard attached.  Have disconnected them, updated the driver, updated bios, uninstalled and reinstalled driver, everything I have found in other posts and it still will not work.  When I updated the bios, Touchpad now shows up in devices, but the driver is for PS/2 Compatible Mouse.  Running Windows 10 Pro.  Any help?  Thanks in advance!

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I have got a Tecra A7 with XP. Every once and a while when waking up from Standby or Hibernation, the Keyboard and Touchpad dont work at all. I can still log on using fingerprint recognition. Also an external USB mouse then works.

I have to Log Off and Re-Log-On using the external mouse to make the keyboard and touchpad work again. Very inconvenient, especially when you re in a hurry.... hehe

Anyone else experiencing a similar problem?? Any solutions??

Thanks for any help guys!!!

Cheers,
OzzieMark

Answer:Tecra A7 - Keyboard and Touchpad dont work after Standby or Hibernation

Did you install drivers for your external keyboard or mouse? For example Logitech drivers?

Try uninstalling those 3rd party drivers, they may be conflicting with the Toshiba drivers.

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When I open up my computer and try to login, both the keyboard and touchpad no longer works.  The only thing I can do is touch the screen and hope the on-screen keyboard pops up.  but I can't use the actual physical keyboard or touchpad.  They seem disabled. I don't even see the mouse pointer arrow or icon on the login screen at all  when I try to move my hand around the touchpad now it takes me a couple tries to login abd only after I  login, the keyboard & touchpad work again Im using HP Spectre x360. I think this started happening after the last major auto update  (Also now the computer doesn't go to sleep when I close the lid,  and after a while the computer gave an alert message that the battery was low since it never went to sleep.  After this last update, the low battery alert message is now pink instead of blue )

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I have a G550 which works fine. I bought a Microsoft wireless keyboard and mouse and they work fine too. Recently I had to take laptop on the road and I did not want to take the large wireless KB. But if I remove the little wireless USB thing, the keyboard and the touchpad on the laptop DO NOT WORK. How do I fix this problem? Many thanks! PS: This laptop is a bargain! I bought it new from Office Depot last year during a turn-in-your-old-laptop promotion and paid approx. 400 dollars for it. I also upgraded to Windows Professional through a college deal. I am extremely happy with this machine and can't believe I got it for such a low price.













Solved!

Go to Solution.

Answer:G550 keyboard and touchpad do not work when I remove wireless KB and mouse

hey johannfu,when you have the wireless keyboard connected, was the keyboard and touchpad working on the G550 ?if not and only the Microsoft Wireless keyboard was working, then it is a high possibility that the drivers that came from the wireless keyboard overwritten the drivers for your G550 keyboard and touchpad.





WW Social MediaImportant Note: If you need help, post your question in the forum, and include your system type, model number and OS. Do not post your serial number.Did someone help you today? Press the star on the left to thank them with a Kudo!If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! Follow @LenovoForums on Twitter!Have you checked out the Community Knowledgebase yet?!How to send a private message? --> Check out this article.

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i have a problem with my laptop, the touchpad and the keyboard doesn't work.
Any one can help me what's the possible cause?

thanks in advance.

Answer:Satellite W30T-A378 - touchpad and the keyboard doesn't work

Hi

I assume that you checked if the tablet has been connected properly to the keyboard docking.

Did you try to disconnect and connect the docking again?
Note: there is a release latch on the left which you have to move and hold in order to remove the tablet.

Maybe there is some connection problem.

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Got a nasty surprise today - unlike the other major manufacturers, who offer one year free tech support, Lenovo does not. $179 for a contract or $89 to cover a single incident. Thanks, guys. :-/ Here's my problem. G780, bought last October. Upgraded from Win7 Home Premium to Win8 Pro.A few days ago, the built-in keyboard stopped working. It works in the BIOS, but when you boot into Windows, Windows doesn't recognize it. There is a PS/2 keyboard driver and a HID Keyboard Device that show up in the Win8 Device Manager. I'm assuming those are the drivers for the built-in keyboard. If I plug in a USB keyboard, it shows up in the Device Manager as an additional HID Keyboard Device. Through trial and error, I discovered that the keyboard still works fine when the Elan touchpad driver is not installed. The problem with THAT: I can't disable the touchpad unless the driver is installed, and if the touchpad isn't disabled, it'll screw me up because I accidentally brush my hand up against the touchpad while typing. I've also noticed that sometimes, the touchpad icon in the system tray shows up with a CAUTION icon overlaid on top of it (you know, the little yellow triangle with the exclamation point). I can't figure out why, and I can't figure out what changed on my computer that caused the keyboard to stop working properly. I've tried uninstalling the Elan touchpad driver, downloading the latest driver from the G780 support web page, and reinstalling it. No... Read more

Answer:G780 keyboard doesn't work, but ONLY when Elan Touchpad driver is installed.

hi stevesobol,
 
Welcome to the Lenovo Forums.
 
Are you also able to type your password on the login screen but after that the keyboard gets disabled? If this is the case, check this article as it's similar to the keyboard issue.
 
As for the Keyboard not working when the ELAN touchpad driver is not installed, this is surprising as I've never heard this issue happen before. Are you not able to disabled the touchpad via Fn+F6 even if the driver is not installed?
 
 
Best regards,
neokenchi

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 My lenovo laptop has a terrible beep beep sound when i start the laptop. And when i click any icon on the destop it  opens the recycle bin (its on the top left corner) and when i refresh the destop always the recycle bin is highlighted. When i type something on the internet to search or a message the line ( which blinks when we type) always goes back. So I cannot even type anything correctly. I can't move the scroll down when i am on the internet the scroll goes up again. i need help.

Answer:Lenovo G570 beeps constantly on start up - keyboard and touchpad don't work properly

Shanuka,
Welcome to the forum!
 
Would you turn off the system and restart and see if you can go into BIOS?   If you get the constant beep on startup and are unable to press F2 (I believe it is F2) to enter BIOS, then it sounds like you may have a stuck key on the keyboard, or the cable for the trackpad or keyboard is not fully connected to the systemboard, OR the internal cables are pinched.   If this is the case, then I think you probably need to contact Lenovo service for help as it is likely a hardware issue.
 
If you are able to go into BIOS, are you able to move around in there?  You could try reloading BIOS defaults and reboot.  If everything works in BIOS and the problem is only in Windows, then it could be a driver / setting (less likely), but you could try to open mouse in the control panel and check settings.
 
But just based on the symptoms, it really sounds like either the touchpad or keyboard has a stuck key or is acting as if one is stuck due to the bad cable connection or a short.
 
Mark

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Upon starting a T61 (6463) computer, the TouchPad, TrackPoint and keyboard are disabled aprox. 1 out of 3 times.  Two out of three times the computer will work normally. When TouchPad and Trackpoint are not working a USB-connected mouse will work normally 100% of the time. I will be indebted for suggestions about how to get rid of this problem.

Answer:In a T61 type 6463 the TouchPad, TrackPoint and keyboard wont work in aprox. 1 out of 3 start ups.

Is it a used computer if it is then its gonna need new components if you search on let's say amazon you'll find everything you need a new keyboard will well put you in 100$ and the track point repair is gonna be around 40-60$ I had the same problem...

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I was having responsiveness issues with the trackpad for a while, then, i open my laptop one day and it's completely unresponsive, as well has the backlit keyboard not working (the hotkey still pops up that it's "lighting up" the keyboard, but no actual lights) and the trackpoint being completely unresponsive too. I've tried:- Restarting computer- Using Lenovo's various "fixing" softwares- Looking for a keyboard firmware shortcut for enabling/disabling trackpad, (doesn't exist on this computer)- Re installing drivers (Ultranav driver refuses to install manually, "driver installation failed")- Booting on a non microsoft OS (Booted on a linux Mint installation and it still doesn't work)- Booting into BIOS and looking for "enable/disable trackpad option", That option does not exist for me.- Opening up computer and checking the physical connection, All plugged in fine. When i open the device manager in windows there is no entry for the mouse whatsoever. The touch screen and the pen both work fine. I think it all points towards a hardware issue, i can pick up another trackpad on ebay for pretty cheap, but obviously i'd like to make sure that it would actually solve the issues.  The major confusion for me is that why would faulty trackpad hardware stop the backlit keyboard from lighting up? How are the two linked? Any ideas appreciated, Thanks!

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Hello. Last week a got a brand new ThinkPad E460 factory sealed for work. And it've had troubles with it out of the box, I have a ThinkPad T450s private and have never experienced anything like this on my private laptop. So of the bath to tends to freeze at Lenovo logo in BIOS boot screen. And I have to press a bunch of keys for it to continue. I think I might have fixed this issue by disableing secure boot and anti-theaft. It didn't always happen, but it happend every morning at work. I disabled these features now so I can't confirm or deny if that problem is competely ficked. I have of coruse updated the BIOS and all drivers. My second issue is that EVERY time, not only when I restart but also if I sign out of my account and back in again is that my TouchPad refuse to work if I don't click a key (any key) on the lenovo keyboard in addition to this left arrow key is in a loop. This is really annoying as I use this with a dock at my workplace. If I move the coursor to a textfield with my external mouse or the Trackpoint (that works fine regardless if I click on the keyboard or not) I will see the corusing being moved to the left contantly untill I click a key at the keyboard. What is going on? These issues seems really strange to me and not something you'd epxect. 

Answer:ThinkPad E460 - TouchPad Will not work untill lenovo keyboard is pressed and arrow left is in a loop

I have not had the POST freeze problem, although I did have a bug with Yubikey, I had to push the Yubikey button twice to input the second part of my long VeraCrypt password, this was solved with a BIOS update.. Also my right speaker sounds broken on higher volumes, and OSD brightness bar is stuck on screen after waking up from S3 suspend, but goes away if I adjust the brightness with the keys on the keyboard. I do also have the TouchPad lockup problem! I have noticed the same, random lockups of the TouchPad. The TrackPoint works but the TouchPad locks up. It is restored by pushing a keyboard key or the TrackPoint mouse keys, or just leaving the TouchPad alone for a while (5-10 seconds). I got this machine with Windows 10 pre-installed but decided to go back to Windows 7 since Windows 10 has been nothing but a big PITA. I didn't notice this problem on Windows 10, but I have plenty of other Windows 10 specific problems. After installing all the latest drivers available for E460 (latest available from the site at the time, September 2016) this problem popped up. Current driver: 8.216.1616.135 I just checked System Update and noticed an update for the ALPS ThinkPad UltraNav Driver, so I'll update and check back (if I remember). New driver: 8.216.1616.151[Problem fixes]- Fixed an issue related to TouchPad Cursor no response in a short time after resume from S3 by lid close Maybe this have or will fix your TouchPad problem too.

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A couple of months ago i clicked on the upgrade to Windows 10 icon and got upgraded to Windows10. My Laptop was super slow after that so i downgraded back to Windows 7

Now my machine boots alright but the Keyboard and Touchpad are not working. I tried system recovery but i dont have a saved point as i had recently done a clean install of windows7

Please help

Dell Inspiron N5050
Windows 7 Home Edition 64Bit
8 GB RAM (4+4)
i5

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Hi AllIve had my E520 open to replace the DC power adapter twice and the cable for the touchpad/finger scanner became unusable.I looked everywhere for the cable to do both the touchpad and finger scanner with no success.So I found a touchpad only cable (so not split in two) but now the touchpad doesnt work at allIve reopened the laptop to make sure the new cable was seated correctly which it is but no joy the laptop doesnt recognise the touchpadIve uninstalled the drivers downloaded the latest ones but laptop doesnt recognise the T/P in Device manager so Im stumpedCan anyone give me any ideas of what Im doing wrong (and any clues on how to find the cable that will do both the Tp and Finger scanner Thanks in advance 

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Hello Everyone,

My problem started after updating windows 8.1 to windows 10, of course!
First the touchpad just stopped working, for no reason.

My solution was to uninstall the drive and restart the laptop. And from time to time I had to do this proceed. Two weeks ago windows updated, and the touchpad issue's gone. . Unfortunately, another one appeared.

The feature "mousekey", which is turn it on at ease access to use the numeric keys to use them as a mouse, It's turning itself on. And doesn't matter how many times I turn it off, few seconds and it's on again.

I've tried uninstalling the drive, which after windows the last updating was "ELAN".

Then I replaced by the Toshiba drivers, which is "Synaptic", and uninstalled the drives ,the problem is the same. Because of that, I can't use my numeric key, which is annoying!! If anyone can come up with something I will be grateful.

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Answer:notebook 3000 N500 touchpad doesnt work (touchpad funktioniert nicht)

Hi,  Today I bought this model and have the same problem. If anyone know the solution, please share it here. thx arghhhh!!!!  there, in a top right  corner of the laptop, is a sensor button. Just press it and touchpad becomes alive (it dosn't look like a button at all) ADMIN EDIT - There is now an official tip which explains the N500 trackpoint function and the button to enable / disable it.Message Edited by Mark_Lenovo on 03-04-2009 01:28 PM

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I have an asus laptop .when i go into settings touchpad is disabled so i enable it ,however everytime i start my computer i have to enable it again .i have reverted back to 8.1. can anybody tell me how to fix this issue permanently?

Answer:How do I get my touchpad to work with Windows 10 Asus laptop (touchpad is disabled after I log in)?

I had the same trouble and have had no success rectifying it. Apparently a lot of Asus folk have. Could you tell me how you reverted back to 8.1? I want to do the same.

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Hi, this is very confused for me. Because the touchpad works, but I couldn't switch off it by the "yellow light". It means the yellow light can not be turn on. How to fix this problem?

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Buongiorno,da qualche giorno a queesta parte il mio nokebook non trova pi e non riconosce pi il touchpad.Ho provato a ripristnare, formattare, reinstallare il driver,... ho fatto tutto.Qualcuno pu aiutarmi?Hello,my notebook don't reconise the touchpad. I have make format, re-installing driver,... everything possible.Somebody can help me?    

Answer:Touchpad doesn't work/Touchpad missing/Synaptic doesn't work

Thank you for visiting our English HP Support Forum. We are only able to reply to posts written in English. To insure a quick response it would be advisable to post your question in English. The following links are here to assist you if you prefer to post in the following Language Forum.
 

German: HP Kundenforum
Spanish: Foro de usuarios de HP
French: Forum des utilisateurs
Portuguese: Frum dos usurios HP
Chinese: ??????????
Korean: HP ??????
Thank you for your understanding

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Hi,
I'm having problems with my All-in-One Keyboard on Windows 8.1(64 bit): it doesn't accept input both from keyboard and touchpad at same time (can't walk in a FPS game while looking with mouse, for example).
Is this a product's limitation or should it work?

Thanks

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Hi, I have a Lenovo Flex 2 14 which came with a British keyboard but I noticed you can take off the keyboard and swap it out for another one - you can find backlit versions, or a version with a different layout. I got a keyboard for it with Japanese hiragana on it, but the laptop doesn't seem to recognise any of the extra keys this keyboard comes with which have key codes not used by other languages. These keys include: | -? \ ??????the ????, ???? and ???? toggleI would have assumed this was to do with the fact that these are keys from a 106/109 key layout as opposed to the standard 102 key, so I replaced the keyboard driver with Microsoft's 106/109 key keyboard driver, but that hasn't had any effect - it still can't see these keys being pressed. The ??/?? ?? key works because it uses the same key code as the tilde on other keyboards, but that's all. My hypothesis for why this might not be possible to fix is that the ribbon connection between the keyboard and the motherboard could only support 102-key layouts in Europe, and therefore the only way to be able to use these extra input conversion keys without a different motherboard altogether would be to use an external USB keyboard. I may have just made up what I said about the motherboard though, so does anyone know if there's a driver I can use to solve this problem and be able to use the extra keys? I can't just use a key mapper like KeyTweak ... Read more

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Hi,

I have a user with a Tecra M2 whose keyboard is no longer functioning properly, 2 or 3 keys work (Enter, space, caps lock), the rest of them when pressed cause a very quiet "beep" noise to come from the laptop.

I assumed this keyboard was faulty - I attached a usb keyboard to the laptop, but this has exactly the same symptoms, they keys dont work and when pressed the beep noise comes from the laptop, no characters appear on screen.

The laptop boots to the Windows XP login screen fine.

Any ideas what has caused this, and what the solution would be?

Thanks

Answer:M2 Keyboard problem - attaching external keyboard doesn't work either

Hello,

Sounds to me like the keyboard controller on the motherboard has gone bad. Since it causes the defect on an external keyboard then your motherboard is bad. If it was only the keyboard then an external one would work fine. But all keyboard types connected to a portable are routed first through the Keyboard controller integrated on the motherboard, then the characters are displayed. When this goes bad no keyboard will work, not even an external one. And the only fix to this is replacing the motherboard. Hope this helps.

2 more replies
Relevance 44.69%

hi all. i have a compag white internet keyboard, older model, and it works fine in bios and any other time, but when trying to hit F8 to enter the windows startup options it doesnt work. ive tried enabling usb legacy device support in bios but it didnt seem to help. this keyboard doesnt need drivers to work, so i dont think its that. and my old keyboard could do it. any ideas??
 

Answer:Usb Keyboard Can Not Enter Safe Mode (keyboard Wont Work)

Use a PS/2 keyboard instead.
 

3 more replies
Relevance 44.69%

Hey all, I've recently (3 weeks ago orsomething) bought a new laptop, a Toshiba Satellite l670-143.
Windows 7 64bit
Intel? Core? i5-430M Processor
: 2.26 / 2.53 Turbo GHz
2nd level cache : 3 MB
4,096 (2,048 + 2,048) MB ram
ATI Mobility Radeon? HD 5650

But this last week ive been experiencing keyboard problems. The problem is not always present, but when its present it doesnt matter wether im gaming, browsing the internet or writing a document.
Im not 100% sure what the problem is, I've spent hours trying to figure it out and to fix it, but nothing seems to help. But when I press a P, I sometimes get ppp. Or when I press a P, it doesnt show up. This is with all keys. And especially when I'm typing fast. Also, when I hold the backspace button, it ''lags(for a split second)'' every 2 seconds orso. When the problem is not present, holding the backspace button is smooth.

I did loads of virusscans, and did all the registercleanups etc. I made sure that sticky keys and filterkeys are disabled. I checked all the drivers for updates. When i tried the http://keyliner.blogspot.com/2009/11/windows-7-slow-keyboard-response.html nr.1 fix, it did go away when I rebooted. but the next day the problem came back and when I redid it, (did what he said + delete the file and create it again) it didnt fix the problem. Perhaps it was just random luck, I dont know. I disabled the laptop battery to see if it went better, it didnt.
I'm not sure what else ive tried too..

When I... Read more

Answer:Satellite L670-143 - Keyboard lags but external keyboard work

Hello

To be honest if an external keyboard works properly I think it?s a hardware malfunction and related to internal keyboard. I doubt it?s a virus or something else because the same error would happen on external keyboard as well.

Furthermore for keyboard there is no special driver, it?s a part of Windows so you can?t update the keyboard driver.

Now in your case I would contact nearest authorized service provider. Your notebook is only 3 weeks old so it?s under warranty. If you contact the ASP, they can check the notebook and if you need a new keyboard, the repair is for free. :)

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I currently have an X60 and have never had a single issue.  However I was recently infected with a Trojan, and after removing it with a reputable program, the keyboard and trackpoint mouse have stopped working. When I get the windows login screen, the trackpoint works fine, but the second I press any key, both keyboard and mouse become totally frozen. I can still use a USB keyboard and mouse with no issue at, but that is the only way. Any ideas as to how I can get them back up and working? Clearly, they (at least the mouse) are not totally fried b/c it works fine before I touch the keyboard. Any help would be appreciated. Thanks, JT













Solved!

Go to Solution.

Answer:X60 keyboard and trackpoint stopped working; only usb keyboard/mouse work

SOLVED!  I simply had to update the drivers in the device manager.  For some reason they were corrupt and it could not load them.  Simple fix, just took too much thought and digging to find solution.

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Got an inspiron 13 7000 series yesterday and the on screen keyboard will not work in tablet mode.  The selection for the screen keyboard goes away when I fold into tablet.  Anyone know how to make screen keyboard work in tablet mode?

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Moderator Note: there's no way to mark a single/first post as "solved". I've moved belgam JesseCo's to 2nd postition so it can be tagged accordingly.
 
Thanks for the report.
 
Z.

Answer:X220 Keyboard partial malfunction (keyboard-combinations don't work)

Setup: I have an X220 on a docking station with a wireless Lenovo USB keyboard and mouse. The receiver is attached to the docking station. The system is running Windows 7 EnterpriseProblem:When Booting up the device today and reaching the ctrl+alt+del (windows login) -screen, the key-combination didn't work. Tried with the laptop keyboard and the wireless one. The mouse seemed to work on both.After a few reboots, the ctrl+alt+del worked and when windows started, it said the USB Input devices had their drivers installed.Now even though ctrl+alt+del works in the login screen, it doesn't do anything when logged in. Also The windows-key and alt+F4 have stopped working. On one try, several attempts of ctrl+alt+del at the wireless keyboard also froze the laptop-keyboard.This is really weird, since you can write with the keyboards just fine, the combinations just don't work. Well after the login screen anyway. And also that the issue is on both external and hardware-keyboards. Everything is up to date and I tried unplugging everything, but no solution there. Nothing special has been done since last use when everything worked fine. EDIT: Also checked the regional settings, everything ok there.EDIT: Fixed, seems there was something in the keyboard that made it think the Ctrl-key was being pressed continuosly. This happened even though the button in itself seemed to work without issues (going up and down as they do) so maybe it was some kind of a cont... Read more

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Dell Inspiron 15R N5110 (purchased  in 2011 ) sometimes numeric button not working and touchpad. If I press 6 then it print continuously 666666666666666666666666666666666 like this, if I do scroll down then it will be doing same for a while. please suggest what to do. 

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Hello.On my Y570 touchpad and keyboard don't work together. When i want to play games and i dont have mouse is annoying.Or when i'm typing, I mus wait 1-2 seconds to move my mouse. With external keyboard and mous works fine.Can this be fixed?





Y570 - i7, 8GB, GT555m, 750GB, Win8.1

Answer:Touchpad and keyboard

Hi nc771. Try Lenovo smart downloading to update your driver.http://consumersupport.lenovo.com/us/en/DriversDownloads/drivers.html2. If 1. does not resolve your issue, contact Lenovo Support.Cheers Peter=============================================Does someone?s post help you? Give them kudos as a reward, as they will do better to improve Mark it as solved if the solution works for you, so it could be reference for others in the future  Refunded Set: W510, 4876-A11Current Set: W520, 4284-A99 Dolby Home Theater v4 (ThinkMix V2)!http://forums.lenovo.com/t5/W-Series-ThinkPad-Lapt?ops/W520-Sound-Enhancement-Thread/m-p/451401#M155... 

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I have a HP 15 Notebook . Product #:N5Y05UA#ABA operating on Windows 10 . Recently my touchpad and keyboard have been malfunctioning. The left mouse button has a sticky behavior. On whatever app and the desktop when the cursor is moved the whole page is highlighted as if I'm holding down the left clicker and moving it. There is also random clicks on whatever. I haven't gotten any error messages before or after the problem started. About 2 days after the it started I did a factory reset on the computer and had everything updated. The keyboard began misbehaving also with a very long delay with typing .

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I have a HP 15 Notebook . Product #:N5Y05UA#ABA operating on Windows 10 . Recently my touchpad and keyboard have been malfunctioning. The left mouse button has a sticky behavior. On whatever app and the desktop when the cursor is moved the whole page is highlighted as if I'm holding down the left clicker and moving it. There is also random clicks on whatever. I haven't gotten any error messages before or after the problem started. About 2 days after the it started I did a factory reset on the computer and had everything updated. The keyboard began misbehaving also with a very long delay with typing .

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Hi All
The changes to the MS OS'es and touch screens might bring some advantage for me and my CAD work if using keyboard and, if available, a touchpad(drawing board) in one. I work on a large screen attached to the laptop with a wireless KB.
Has anyone of you used or come across anything like that and could a touch pen be used for drawing(CAD) on it similar to a WACOM board? I could do without a mouse then.
Just wonder..........

Answer:Keyboard with touchpad for CAD

Their products just recently stared showing up in my locale so I don't know much about them. Too bad they didn't put up English descriptions and data, don't know what they are capable off. I suppose (by looking at other similar touch-pads) that the are in capacitive technology so pens for smart phones and tablets should work on them. By looks of them, they are smaller than drawing boards and even if they are in highres could be too small and touchy for precise drawing.

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Ever since buying my HP Spectre x360 (Windows 10), I have encountered a problem where I can't use my trackpad (with synaptics driver) while holding down a key. This is annoying because I can't play games that use keys such as holding down "w" to run. I have researched this issue for a long time and found no solutions. Plus, HP tech support has found no solution. And please don't tell me to just turn off palm check, because you can't do that in Windows 10. Please, help me find an answer!

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i have a gateway laptop and for some reason, the touchpad and some of the keys on the keyboard wont work anymore. i have tried updating the drivers and nothing has worked. any ideas on anything else i can try to fix this?

Answer:Touchpad and Keyboard?

How old is the laptop?
It could just be going south...

~Lordbob

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Question: Keyboard/Touchpad

Hey,

Trying to fix a HP Pavillion dv9000 for a friend. After a windows update the keyboard/touchpad won't work at the login screen.
Safe mode does not work either. The keyboard does work in the Bios and if I boot a live CD they both work as well. A USB mouse/keyboard doesn't work either. Also, there are no system restore points saved. No DVD either. Any ideas?

Much appreciated.
 

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i have a gateway laptop and for some reason, the touchpad and some of the keys on the keyboard wont work anymore. i have tried updating the drivers and nothing has worked. any ideas on anything else i can try to fix this?

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I just finished installing a new dc power adapter into an Acer 5050 laptop computer and now the keyboard and touchpad isn't working. (I used an external USB mouse but haven't tried external keyboard yet. ) I have tried to use the function key but to no avail. Where do I look next?
 

Answer:Keyboard and touchpad

have you checked that it has not been disabled in control panel? have you checked device manager?

twisted screen?

http://en.kioskea.net/forum/affich-41167-hp-laptop-keyboard-suddenly-stop-working
 

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hii'm running vista home premium 32 bit o/sfor some unknown reason my touchpad or keyboard dont work,the keyboard is in device manager and it states it's working,(but it is'nt) the t/pad however is in dev/manager but is under hidden devices and states it's not present.i've uninstalled the t/pad and reinstalled it but no joy,i've run a performance monitor test and it came back with this (the device synaptics ps/2 port touchpad is reporting "tv_ConfigMgrErr24" this device will not be available until the issue is resolved)but nothing about the keyboardany help will be welcomethanks

Answer:no touchpad or keyboard

maybe use the onboard keypad and see if that works until you get it sorted.For vista, Start --> All Programs --> Accessories --> Ease of Access --> On-Screen Keyboard

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Hi, just wondering if anyone can help me. Been having a problem with my laptop recently and when I turn it on the keyboard and touchpad don't seem to be responding but when I go into safe mode this is working. Also when trying to run system restore this is getting the the finalising stage and then doesn't actually work.

Please somebody help!

Answer:Help with keyboard and touchpad.

It could be Static Electricity build up that can interfere with the touchpad and keyboard. To clear it up, try a hard reset; turn off your laptop and disconnect it from any external power source. Then take out the battery. Next, hold your laptop's power button for about a minute. Then replace the battery and power up.

I notice, in your post, you state it works in safe mode, so this may not be beneficial.

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Just recent my keyboard and touchpad has stop working. Seem like I tried everything I did a had reset that didn't work and other things I saw in the internet.

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So I have a Y570, replaced the thermal paste. After replacing it , the screw for the keyboard dosen't thighten up and is stuck spinning. Tried almost forever to spin that screw but it won't tighten up. I tried removing it but it won't come out too... Gave up then booted on my laptop. After booting it on, I noticed that my keyboard won't work. I checked the device manager if it can detect my keyboard and it says it does. Anyone have any idea how to fix this? Right before I replaced the thermal paste it was working just fine. Tried taking out that screw also but it won't just come off. Hardware problem or software?

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Hey,
 
I am pretty desperate now as I recently got a new Lenovo z500 ideapad laptop, which i think its 9 months old only.
 
All of the sudden, one day the shift key started to automatically been pressed down.. as if its like its being 'possessed' in simple terms.. and it happened at random times
 
After much forums, some say hold shift key down for 10 secs or x amount of secs, disable sticky keys, filter keys, bounce keys, or even continue press shift keys continuously etc etc..
 
Did all those, disabled sticky keys, bounch keys, filter keys and now whenever i on my comp, the shift key will automatically be pressed down, so i have to hold the shift key for like 5-8secs to disable it, than it works fine and no more occurence.
 
However, a new problem occurs.. now certain keys on the laptop is not working like the right shift key.. when the right shift key is pressed down, none of the letters are being capital or none of the symbols are showing BUT the left shift key does the job..
 
Than, the left shift key could not caps the letter z, t, y, m, and a few more.. but it works prefectly fine with other keys.. Now i am pretty sure its not a keyboard malfunction because without pressing caps, all the keys are fine but only these certain keys wont be caps when the left shift key is pressed..
 
So i decided to use an external keyboard and everything works out fine.. right shift key is working, left shift key caps those letters which could not be cap... Read more

Answer:laptop keyboard does not work but works fine with usb keyboard

The fact that a USB keyboard works fine when your built in one doesn't, proves that it is the keyboard itself (or connectors) that is damaged/defective, otherwise, if it were a software problem, the external keyboard would do the same.

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Hello everyone!
Some days ago, I locked my laptop and went to a meeting, after I came back I wanted to enter my password but some keys weren't working, I tried with a USB keyboard, same problem! so i tried on-screen keyboard but I had same problem again!!!!!!
so I restarted my laptop again and again, suddenly it worked, but today I have same problem again, same keys don't work again. I restarted many times, few times it's working, but many times I face same problem again. I have to lock my laptop many times and this is a big problem for me.
My Laptop model: ASUS K556U
My USB keyboard: CANYON
Windows: 10 64 bit

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I have a Dell 2400 Series desktop computer.  The number block on the right side of keyboard does not work.  I thought it might be the keyboard, so I ordered a new keyboard from Dell.  New keyboard arrived;, installed --- no success.  Same problem. Why doesn't the number block work.  However, the top row of numbers does work. 

Answer:Keyboard. Number block on right side of keyboard does not work. ..

Make sure you have num lock on.

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1 MONTH AGO, I BOUGHT A LAPTOP LENOVO Y700 8Y WITH WINDOWS,  BUT SOME KEYS DOESNT WORK, for example NEVER WORK THE KEY 4 OF THE NUMERIC KEYBOARD AND SOME OTHER KEYS LIKE DAMAGE, DELETE, DELETE, A, S, D BETWEEN OTHERS, BUT THIS KEYS WORKS SOMETIMES.I do not know if they are the drivers or indeed the physical keyboard is damaged, since I have tried with a usb keyboard and all the keys work. Sometimes the mouse also stops working TOO.

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Yesterday evening to my surprise and utter dismay, both the keyboard and touchpad to my Presario CQ60-615DX completely stop functioning. I have no idea why, but upon restarting I did receive a message that a recent Windows update had been installed. I was unable to use the keyboard whatsoever, but did manage to install an external mouse. I have tried the following solutions:

1. I tried to recover from 1 week ago. The same errors occurred.
2. I uninstalled and re-installed the drivers. I was given a repeating error that the Keyboard Filter could not be fixed.
3. I backed up all of my files and did a System Recovery to the manufacturer's defaults. Problem is still occurring.

The keyboard and keys function in the BIOS and Startup Menu, just not in Windows, which leads me to believe this is a software issue, however none of the drives on Compaq or HP are fixing the situation. Oddly enough, when I access

Start > Control Panel > Keyboard

...and I change the Repeat Delay from Medium to Slow, and then close the window, the keyboard begins to function. There is still no response from the touchpad, however.

Any suggestions on what might be happening on how I can go about fixing this? A friend did find a driver that he was able to install in the BIOS that made it so that the keyboard functioned upon startup... 2 times.. Now it is back to the same process just in order to be able to type.

Thanks in advance, your help is invaluable!

Answer:Keyboard and Touchpad Unfunctional

Hello carimanes, Welcome to the Forum.

Check out the sugestions mentioned in this thread:
laptop keyboard not working
The thing about the bad battery is curious and promising, given your description of the problem. Not a hard thing to test.

Also this from our friend Dinesh:
Natural keyboard on laptop does not work after latest windows update
And try the device troubleshooter.

Sometimes when a program updates it uninstalls the old version. If you then try to restore to an earlier time the program will fail because some files it needs are gone. This would logically apply to drivers too.

You might try uninstalling the new Touchpad driver, installing the old driver, then doing the restore. You would need to be sure you were installing the same driver you had before.

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How do I use the touchpad and keyboard at the same time?

Answer:How do I use the touchpad and keyboard at the same time

Hi,See this thread for possible workaround: http://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/HP-Envy-17-j053ea-using-touchpa...Disable palmcheck or smartsense in Touchpad settings.RegardsVisruth

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I HAVE HP PV6000 LAPTOP AN I'VE LOST THE KEYBOARD AND TOUCHPAD USE..... TRIED MOUSE ON USB BUT NO LUCK WITH THAT EITHER....... ALSO TRIED RECOVERY REPAIR WITH NO LUCK......... HELP!!!!!!!!!

Answer:No touchpad or keyboard functions

hi stanwants2, welcome here is alink to the drivers Select software and drivers HP Pavilion dv6000 CTO Notebook PC - HP technical support (United Kingdom - English) win7 is not supported on your laptop so you will have to use the vista drivers incompatibility mode to get them to work correctly ,right click the setup.exe file>properties>compatibility>tick run as vista >tick run as admin >apply and ok> exit , again right click on the setup.exe file and run as admin hope that helps you

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This morning when powered on my laptop...i wasn't able to input the password through keyboard ...and even touchpad wasn't working so i then used a usb mouse it was working but usb keyboard was not working.when i put the laptop in recovery mode ,both laptop's keyboard and touchpad was working.plzz help i don't want to reinstall the windows again and also no restore point working as always it shows some bsod error!

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