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Ideapad 710S-13ISK - 80SW003NGE // Does it have a ...

Question: Ideapad 710S-13ISK - 80SW003NGE // Does it have a ...

Hello there!I'm planing to buy a new notebook, and found the 710s-13ISK (80SW003NGE) interesting. There are 5 different configurations of it, with different CPUs and memory amount. The cheapest one is the only one i could afford, and it has the weakest CPU i3-6100U, which is no issue at all, but this one has only 4GB of DDR3L. I'd still like to buy this one, but only if I'm able to upgrade the memory some day to 8GB, in case the 4GB are not enough for my usage scenarios. Unfortunately i cannot find any specific information, whether the mainboard has a RAM slot (so the 4GB could be replaced by bigger 8GB), or the memory is soldered directly on the mainboard (means not replaceable). Does anyone have this particular notebook, and could give me some information about this one? Many, many thanks in advance!

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Preferred Solution: Ideapad 710S-13ISK - 80SW003NGE // Does it have a ...

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Hello there! I bought the Ideapad 710s recently but i'm experiencing a serious WiFi issue. After cold start the wireless network adapter cannot be recognised. There isn't even an entry in the device manager pointing to an unknown device or a missing driver. It is absolutely not possible to allow it. Restart doesn't help either. After many restarts and attempts to switch th adapter on, I've succeded, and from that moment on, it stays active with no further issue. Countless resarts later it's still on and the function is okay. The problem is, that on the next day (i think that means, when the notebook is cold) the issues appears again. There is no network adapter, and it appears much later. What i've tried by now: 1. Did a full Windows update2. Reinstalled every single driver from the Lenovo support center3. Turned every single energy saving feature off4. Did a BIOS update5. Did a full system recovery (and repeated the steps 1, 2 and 3)6 Made a clean Windows 10 installation (and repeated the steps 1, 2 and 3) After each and every of the steps mentioned above, the issue appeared after cold start on the next day and disappeared after about an hour of being turned on. The wireless adapter is UEFI ENABLED all the time. Well after two weeks and countless attempts to solve the problem i have no idea, what more could i possibly do. Does someone experienced such issue, and if yes, what was the solution for it. Best regards and happy new year!

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Hi there, I've been trying my best to find the ideapad 710s-13ISK with the i7 processor and iris 540 graphics. However this has not been easy at all. I live in Belgium and I have not found a single (web)shop that has this product. In the Netherlands (close to Belgium) I can only find this product on the Lenovo website, nowhere else. I've been told I can't purchase it from the NL website, so do I have any way of getting this specific laptop? (http://shop.lenovo.com/nl/nl/laptops/ideapad/700-series/710s/) I know it's not really a good question to put on the forums, but I have been struggling to reach Lenovo (both BE and NL). Thanks in advance, Sam

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I like my ideapad 710S-13isk except that I hate the Elan touchpad which really damages the whole experience. I am hoping it's a configuration issue--it is certainly a software rather than hardware problem, but I have not been able to find a way around it. Three (software) issues: 1) there appears to be no way to configure the ENTIRE touchpad to respond as a one-finger-left-click, two-fingers-right-click touchpad.  The software breaks up the touchpad into three different sections, and that is that.  So two fingers on the central area will right-click, or two fingers in the lower left corner will right-click, for example, but one finger in the lower right corner and one finger in the middle-right will NOT right-click.  This is a huge pain unless one makes a point of only using the top portion of the touchpad, which is ridiculous. 2) I am used to being able to select an item with one finger, and then stroke with another finger to move the item in preparation for dropping it. My other computers have worked that way.  This touchpad does not.  UPDATE:  this seems to be working now after updating to the latest drivers. 3) Tapping to click only works with one finger.  It'd be nice if it worked with two.  That is more complicated for the software since fingers never tap truly simultaneously, but other devices can figure it out. If anyone can help me with settings to correct these issues, I would be grateful. &n... Read more

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The camera on my 710S laptop haven't been working for a long time, though I don't remember whether any updates/new softwares caused it, or it was like this from the beginning. The issue is, that basically all apps are saying, that the camera is used by another application, or give an error message. For example in Skype the cam feed does not load at all in calls. When I go to settings in Skype, it loads the camera image for a second, then reloads and reloads. In Windows's Camera app I get the following error code: 0xA00F4271(0x80070001). I have tried to restart the computer, reinstall the driver, etc, but nothing works. When I go to Device manager, it looks like everything is perfect, though I don't understand why it shows two Imaging devices (Easycamera + SEC8425190013F4). I have even tried to disable one of them, but it didn't work either.

Answer:710S-13ISK camera not working

Hi, Mmihaly                -
 
Thank you for writing in to the Lenovo Forum - happy to have you here today.
 
0xa00f4271 is an error code that appears in the system while working on camera and associated applications. This error code mainly appears in Windows operating system irrespective of the versions. 
Please try installing program called My Cam & if check if issue persist or not.
 
Update us how it goes.
 
 
 
 
Kindly note- Please mark the Answer as "Accept as solution" if information provided is helpful. Give Kudos to a post which you think is helpful and reply oriented

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Im trying to reinstall Windows 10 on my Lenovo 710S. I want to format the HDD in the installation and install a fresh copy of Windows 10. I have created a bootable USB but the installation program cant find my HDD. I have downloaded this driver from Intel, https://downloadcenter.intel.com/download/25165/Intel-Rapid-Storage-Technology-Intel-RST-RAID-Driver... When I browse for a driver it find Intel Chipset SATA RAID Controller but it still cant find the HDD. I have tried to list the drives in the command line using Diskpart but it only finds the USB-disk. I know that the HDD works perfectly because it the same drive Im using now. What should I do?

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Other than online retailers, where can I buy the Lenovo 710s in person in the US? I want to take a look at the laptop and see feel it before I buy it. I live in small town so there's that.

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Hi - the current version of the ideapad 710s BIOS does not allow changing of the SATA/drive mode from RAID to AHCI. As a result, it is pretty much impossible to install Linux onto these systems. I've tried multiple combinations of things - completely wiped the drive, disabled UEFI, Secure Boot and enabled Legacy mode, etc - and nothing works.  The currently locked SATA mode basically prevents Linux from even seeing the SSD.  I've tried the latest versions of Ubuntu and Gentoo - both with the same result. Is there any reason why this setting is not exposed?  Are there any plans to expose it?  

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Less than a month ago I bought a brand new Lenovo Ideapad 710s, today it suddenly turned off even though it's battery was at 64%. I then plugged in the charger and tried turning it on - nothing happened. Then I held down the power button at it turned on. Only to turn off again after about 15 minutes.Now, it won't turn on at all.If I hold down the power button, the light behind the keyboard blinks, but the screen stays black. When I plug in the charger, the light that shows it is charging is on, so the charger is working.I just can't turn on my computer at all. I don't know if this information is needed, but I have used it almost every day, around 6 hours every day I've used it (I'm using it for school only). The only things installed on the computer was Office 365 and a driver so that I could use my printer.Any idea how to get it working again?

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Okay so I've had this computer less than 3 months and it's given me nothing but problems. Now it refuses to even turn on. The power LED turns on but the screen remains blank. This is an non removal battery type before anyone says remove the battery and use the adapter. I've drained the battery which has worked before but this time when I try to charge it the orange battery LED blinks three times. And still nothing on the screen. Any Lenovo stores are quite far away. Anyone knows what's going on? 

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Hello at all. I'm looking for a security lock for my ideapad 500s-13isk. I bought two locks from Kensington, but neither of them works. One lock is with keys, the other one is with number encryption. Both locks have a T-bar which rounds 45. But when I push it in, the lock won't lock. Is there a special lock from Kensington which I have to use? ThanksC. Mielenz

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Hi, I'd like to upgrade the Ram in my Lenovo IdeaPad 500S-13ISK. 
Saw this on Amazon and wondering if it would work on my system?
 
Patriot 1.35V 8GB DDR3 1600MHz PC3-12800 CL11 SODIMM Memory PSD38G1600L2S 
 
If not could anyone tell me what else I could use?
 
All the best

Answer:ram upgrade for ideapad 500S-13isk

Hi there, Seamus                        -
 
Thank you for writing in to the Lenovo Forum - happy to have you here today.
 
As per the datasheet, yes. It is very much compactible with your machine.
 
Update us how it goes.
 
 
 
 
Regards,
 
Tap that kudos button if I helped  If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! 

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How many ram slots does Lenovo IdeaPad 500S 13ISK RAM slots have and where can I find them? The program Lenovo Companion shows it has 2 slots and that the second one is unused but I could not confirm it no where on the internet. I want to install a second RAM of 8 GB in my laptop without losing the original 4 GB.

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Yesterday I bought a new Lenovo ideapad 710s and already I'm experiencing difficulties with the touchpad. It occasionally just gets stuck for a few seconds, which is very frustrating, and also the touchpad scrolling doesn't work, even though I have enabled it in the mouse settings. I've also made sure the drivers are up to date, and the problems are still there. Does anyone know how to deal with these problems?

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Hello,I have a new Ideapad 710s, which I love.However, the right click is not working when browsing the net, which has frustrated me. Any advice please. Much thanks,Al

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Hello lenovo community.
 
I just got my new Lenovo Ideapad 710s-13sk yesterday.
 
I've used it for 2 days now, and it seems that the 2 finger scroll up and down triggers the 3 finger function from time to time?
 
So when i want to scroll, sometimes the task view shows up or everything minimizes depending on what direction i scroll of course.
 
Have anybody else experienced this and found a solution for it?
 
Best Regards,
Christian
 
Mod's Edit: System model added to the front of Subject line to improve visibility / clarity.
 

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My ideapad ran out of charge, when I went to charge it the charging light came on . However when pressing the power button neither the keyboard or screen light up . When the charging the light changed to white which means it had charged up to 20% . Very confused on what to do 

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I am trying to run games on my 710s with the i5 6260U and Intel Iris 540 graphics, with 8GB RAM and a 256GB SSD.The nature of the video card in this laptop showed promise for casual playing of current titles at low settings, however early results were dissapointing. Upon installing Throttlestop and Intel XTU in order to undervolt the package and squeeze more performance, my surprise was high upon finding that the package consumed no more than 10W at very low temperatures with the fan barely spinning, all while running Doom 2016 at 720P Low settings at 20FPS.Changing power use settings in the Intel Graphics control panel and in the Windows power use utility raised the FPS to 30 and the power use to around 13-14W, but the temperatures barely reach 60C and the fans aren't even spinning at full blast, and actually turn on and off all the time while running the game. Eventually the power consumption stabilizes at 13W, and Throttlestop states that it's due to a TDP limit.Is there a way of increasing this limit in order to attain the full performance of the laptop?

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anyone please advise.

Answer:Where is the break key on Lenovo ideapad 710s

Hello Benz-2017Thanks for using the Lenovo forums.Try "FN+B" or "FN+Alt+B"
 
If that does not work, I`m not sure I`m afraid, I do not have this unit so I am unable to confirm.
 
 
But I hope this helps, let us know how you get on.==================================================================================Did someone help you today? Thank them with a Kudo! If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!
 
This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

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I bought ideapad 710S after research and survey, but the performance of 710s is really disappointing. The computer has strange problem and unstable performance. After my first week, I sent it to the maintanence center. Lenovo maintenance center was nice enough to change the mainboard for me. However, after 3 weeks of using, the problems reoccured again. the computer has slow processing capability.  I use simple word program and my typing does not show on the screen simultanously, instead there is the waiting cycle icon keeps apperaing. Plus, there seem to be extreme heat release problem with lound fan noise. I returned to the maintenance center and after that 3 weeks, the shop replaced ROM and heat fan.
When I got home, I started working on the document and recognize heat problem is gone. However, the delay processing problem remains. I have a problem getting my work done with this 710S because everything delays. By everything I mean my typed sentence delays by more than 10 seconds, my access to internet website consumes more than 30 seconds, program opening takes almost 1 minute. I feel disappointed, frustrated and mad with the quality of ideapad. I was a fan of thinkpad and this wiped off and torn down my believe of lenovo brand. 
 
 
Moderator comment: New post created. Subject edited. Was: Re: How to complain to lenovo?

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My ideapad ran out of charge, when I went to charge it the charging light came on . However when pressing the power button neither the keyboard or screen light up . When the charging the light changed to white which means it had charged up to 20% . Very confused on what to do 

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Got my laptop after almost 2 weeks of placing the order. Although the wait was worth it, just after third day I found a crack on the hinge. I was extremely cautious in handling the laptop, mind you, and i believe this weather was present since day 1. I know the crack is really small, but i'm afraid of the integrity of the hinge itself. Not sure if I could claim a return or exchange. http://goo.gl/6dsidu

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I live in Toronto, Canada. I bought Lenovo Ideapad 710S (i5-6200 128GB SSD 8GB Ram) in August 2016. Used only 2 weeks, the laptop couldn't recognized the hard drive. It was sent to MIAD (local Lenovo certified repair center) and diagnosed as hard drive dysfunction. The technician told me since it is a "consumer" laptop (vs. business laptop such as ThinkPad), they don't have the part to repair/replace. I waited 4 weeks until the new hard drive arrive and the laptop was still not working. MIAD told me it was not hard drive problem and beyond their ability to repair. The laptop was later sent to Lenovo repair center (US).A week later I got a notice from Lenovo said the laptop had arrived but the part they need is in back order.5 weeks later still no sign of getting the problem fixed. Contacted Lenovo and get the same answer. Only compensate so far is extension of my warranty for 2 months. However, no compensation about the usability. For about 10 weeks, I have to use my old Pentium M Thinkpad. If I bought a new laptop, it might already arrived!Conclusion: Don't buy Lenovo "consumer" laptop (Ideapad, Yoga etc), at least in Canada. 

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I bought the Lenovo Ideapad 710S (13IKB Laptop (ideapad) - Type 80VQ) a week ago.  The cursor dissappears when a page or app is loading. Please tell me what the issue is.  Thank you. 

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Hi -- I've looked through BIOS and don't see the option to manage or change my keyboard configuration to swap these two buttons. Is there any other way to swap the keys with this machine?

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Hi My 710s' fan has started making more noise lately. I've checked, and there's nothing caught in the fan. The temps are also fine. I think it's just running on dry bearings, which causes it to make more noise. Is there any way to oil the fan?

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What capacity SD card is the largest that it will recognise? Cant find any information on this in any of the product literature. Thanks

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Hi  I am thinking of purchasing a 13" Lenovo ideapad 710s ($1199 model) over a MacBook air. I have been using a macbook air for several years and recently thought of getting a new laptop. Lenovo's 710s seems to be quite good on paper (except the battery life), but I couldnt find any reviews online which can tell me if the laptop is as good as Lenovo projects it to be. If anyone has bought/used Lenovo 710s, can  you guys chime in and let me know if this laptop came on par with your expectations (esp. the battery life)? Thanks

Answer:Lenovo Ideapad 710s question

hi. Here I leave you computer manual so you can compare, the battery is a consumable device that usually lasts depending on the use that will give the team being new can last an average of 3 hours, you should know that each load you do it is that you take away useful life. https://forums.lenovo.com/t5/Z-Base-de-conocimientos/Optimizando-el-tiempo-de-duraci%C3%B3n-de-la-ba... Manual service:https://download.lenovo.com/consumer/mobiles_pub/ideapad_710S-13ISK_hmm_201603.pdf Regards.



Click on the star to say thanks.Please mark if it solves your problem.No work for LENOVO I volunteer.Good luck with the inconvenience.

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Randomly I got the Blue Screen of Death error DPC_WATCHDOG_VIOLATION and apparently this issue occurs because the iastor.sys driver, is not compatible with Windows 10. So I changed the storage controller from Intel Rapid Storage sata controller to Intel mobile express chipset sata controller which was the other driver already on my 3 week old laptop. However, after this the laptop would not boot! It just kept saying 'automatically attempting repairs'. I then went into the BIOS and changed the SATA from RAID to AHCI and then the laptop would boot. But now the driver is just 'Standard NVM Express Controller'. I tried to reinstall the intel rapid stroage sata controller driver but then the laptop would not boot in RAID or AHCI! So I had to do a system restore and now the laptop seems to be working on AHCI and it has a boot loop on RAID.  My question is, should I put the laptop back on RAID (original factory setting) and after the boot loop should I reset the laptop to install a fresh copy of Win10 from recovery? Or should I leave it as it is now on AHCI with Microsoft Standard NVM Express Controller driver? Are there any disadvantages? My SSD is a Samsung PM961 (samsung mzvlw512hmjp) I need some help quickly before my 30 days returns period runs out. I really like the laptop but are there any problems with it?

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Hi,  My Ideapad 710s which is only like 8 months old is currently with Lenovo for a warranty repair.  The comma key became loose and fell off the keyboard, the little clips on the back were broken so I was wasn't able to clip it back on.  I sent it to Lenovo under my 3 year warranty and now they are refusing to fix it under the warranty.  What can I do about this?  Why would anyone break their comma key on purpose? The rest of the laptop is in perfect condition so it is clear that I have not abused the laptop, every other key is absolutely fine.  Seeing that it was simply a matter of clipping a new key on, I asked Lenovo to just post me one out and I would do it myself. They refused, and made me send it in. I did this, and now they are going to try and charge me for the postage which I didn't want to pay for anyway because the repair was so minor!!!  This will be the last Lenovo product I ever buy if they are so petty and treat their customers so badly over such a small repair that any reasonable person can see is a manufacturing fault.  I am furious about this, and hopefully you guys can give some advice.  Thanks

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Hi there,I had this laptop for a while now and worked fine. However, this morning when I turned it on, the touchpad was not working. The touchpad is totally unresponsive. I tried uninstalling the driver and reinstalling, and it is not the FN 6, as I have also tried that.Im desperate and dont know what to do. Any help is appreciate it! Thanks!

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Hello  I just got Lenovo 500S model, current disk is a SSD 128GB, SAMSUNG MZYLF128HCHP-000L2, I googled it but I found a flash memory type and not much info about it Wondering if it is possible to have a SSD 250GB/500GB, I found the Hardware manual "ideapad_500s-13isk_hmm_201509.pdf" for this model and the options are mainly Lenovo parts: 12 Hard disk drive, ST500LT012 6G 7mm 5.4K 500G HDD 1620038312 Hard disk drive, MQ01ABF050 6G 7mm 5.4K 500G HDD 1620043312 Hard disk drive, ST500LM000 7mm 500G+8G ( for SIT) 5H20H2460812 HDD, WD WD5000LPCX-24VHAT0 7mm 5400rpm 500G HDD 5H20J3576212 HDD, WD10SPCX-24HWST1 6G 7mm 1T HDD 1620055412 HDD, HTS541010A7E630 7mm 5400rpm 1T HDD 1620065812 SSD, Samsung MZYLF128HCHP 2.5" 5mm 128GB SSD 5SD0H45117 In the Lenovo 500S 13ISK product overview page is written: Hard disk drive:Form factor: 2.5-inch, 5.0 mm or 7.0 mmInterface: SATA IIIIs there any chance to install another SSD like Samsung 850 Evo 250GB?  Thanks for any support  

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There seems to be no way to diffrentiate internal speakers from headphone jack volume on this machine. When I use the built in speakers I usually have the volume on 60-80% to be able to hear things normally.However that level of volume is making my ears bleed when I plug in the headphones. On every computer I've used you can go to sound options and choose "show disconnected devices" then set the volume for that device (being headphones in this case) but nothing shows up. Even when headphones are plugged in (and working as intended i guess) the sound device still shows up as speaker. This must be an oversight? I have also downloaded the most recent driver from the this site. Currently I have to turn down volume to around 20% before connecting the headphones.

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Hello everyone,bought an Ideapad 500-13isk with 128gb ssd some weeks ago.after a windows update the computer started to give me problems after start-up, so i decided to restore the cpmuter via the integrated system and recovery partiton.everytime i try to restore the computer starts back the recovery and can't finish.so, at the moment i'm stuck.i have other computers but i need this one for a trip next week so i can't depot it for repair.i think that the recovery partition in corrupted.i have already prepared an USB disk with windows 10 ready to be installed but i'm alittle worried about the warranty.  if i delete all the partitions and reinstall windows 10 do i void my warranty?do i need a product key or the system will grab it form the bios?is there a way to restore the current status of the machine? (having a recovery partitions is handy, sometimes) thanks in advance 

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My computer, Lenovo ideapad 710s, just stuck on black screen with frozen boot manager when I startup. I think it's because it sometimes can detect my hard drive but sometimes cannot. Any suggestions?

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I pressed power on and the power led at the side is lighted up but the usual lenovo logo doesnt appear whatsoever nor the start up screen asking for my password. The whole screen just remains black and I have no idea what to do. My laptop is only less than 2 months old.. please help!! Really sad abt this since the laptop is so new ):

Answer:Lenovo ideapad 710s black screen! Help!

Hi, Sotong ?
 
Thank you for writing in to the Lenovo Forum - happy to have you here today.
 
You can also start by flushing out all static, remove AC adaptor and hold down power button for about 15 seconds.
 
Update us how it goes.
 
 
 
 
Kindly note- Please mark the Answer as "Accept as solution" if information provided is helpful. Give Kudos to a post which you think is helpful and reply oriented

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I just bought Lenovo Ideapad 710s last week, 5th June 2016 to be exact.I noticed that after I shut down the laptop, eventhough the screen is off, the USB-wired mouse is still lited.There's no light on the keyboards, nor the power signal light. What could be the problem here?

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Recently bought machine. Windows  10. Camera was working just fine. Been through all the steps the phone support folks are telling me. Now they say do a Factory reset (One-Step Recover).  No guarantee this will work. If not, will have to be without machine for 10 days to repair in Germany - SO frustrating..... Is there no other way? SUCH A PAIN!! Thanks,SBV

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Hi and hello there,  I just bought a new Ideapad 710S and I absolutely love it. Great design and great performance, except for one thing: WiFi speed. I checked it simultaneously with my phone and old laptop and they both have around 40mb/sec. The laptop manages to get around 15mb/sec. Now I already updated the drivers (Intel(R) Dual Band Wireless-AC 3165) and windows 10 update, however, this had no effect. Also, when I tried downloading various items it's about half the speed of my old laptop (also running Windows 10).  Any help would be sincerely welcome!! Thanks in advance and all the best,  Jan  

Answer:WiFi tediosly slow, Ideapad 710S

FYI: I downloaded the latest drivers from the Intel website today..

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Hi there!  I purchased a Ideapad 710s about 9 months ago. I haven't used the USB ports very much in this time (maybe once a fortnight max). I tried to copy some photos from my phone last week and it wouldn't recognise it, previously it did. I got another phone and tried to send some files to it and the connection would continue to drop out (could tell because of the volume being on).  I thought it was my phone wire or the phone, but it worked perfectly fine with another Lenovo laptop I have.  How can I fix this?  Another problem: My touch pad has been acting up recently too, been very hard to use the gestures - 4 finger swipe down and to the side.  Thanks so much!   

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I am having difficulty removing the back panel. The hardware guide says "Remove rubber. Remove screws". There are 9 visible screws. The hardware guide shows 13. Some of the screws might be under the rubber. However, it provides no way to remove the rubber. It appears to be glued on so removing it will break the back panel. Has anyone removed the backpanel of their 710s? If so, did you need to remove the rubber and if you did can you provide hints on how to do it without breaking it?

Answer:Ideapad 710s - How to remove back panel?

Welcome to the Lenovo Community !
 
Please check out the link below for the Lenovo Training Video for the 710s model.  What is shown in the video regarding the back cover removal is different than what the Hardware Maintenance Manual shows.  I believe the problem you are having is releasing the plastic clips that hold the cover in place after the screws are removed.    Here is that video course for your reference.....
 
https://www.lenovoservicetraining.com/showcase?sid=1142&key=TGVuZw==

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If I do an update of the BIOS to get Linux ready, How do I go back to the original (in case the update isn't satisfying)

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Hi and hello there,  I just bought a new Ideapad 710S and I absolutely love it. Great design and great performance, except for one thing: WiFi speed. I checked it simultaneously with my phone and old laptop and they both have around 40mb/sec. The laptop manages to get around 15mb/sec. Now I already updated the drivers (Intel(R) Dual Band Wireless-AC 3165) and windows 10 update, however, this had no effect. Also, when I tried downloading various items it's about half the speed of my old laptop (also running Windows 10).  Any help would be sincerely welcome!! Thanks in advance and all the best,  Jan  

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I was just wondering if anyone else was having similar issues? The laptop does wake up after going to sleep but it is noticeably slower than a fresh start up. If I lift the lid after its been put to sleep the keyboard lights up but nothing seems to happen for around 20 seconds and then the lock screen appears. Is this normal? TheDickieBoy

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Hi all, I've had a 1.5mths old IdeaPad 710s.it starts to show flashing random colour.Lenovo went to flash the bios for whatever reason, when they should testing it on external monitor.i suspect it's the panel problem.can anyone help and advise? Thanks,joe   

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My laptop won?t boot up. It gets stuck at the Boot Menu (see attachment). Black screen with the Boot menu displayed. Click ?Enter? and nothing happens. Please help. Urgent!


























Boot menu.docx ?6791 KB

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I got new Ideapad 710S-13IKB and trying to run Ubuntu on it. Unfortunatly Ubuntu not finds SSD disc and can't install itself when I run it from USB storage. I found that Lenovo has released BIOS that supports Linux. There some BIOS releases in Lenovo site:My current BIOS version is 3HCN14WW. According to logic it might be newer sine 14>13 and I afraid to update bios from site. How to know exactly which bios version is newer? Besides that there is "Linux only" BIOS. I need dualboot Win10/Linux. Will "Linux Only" allow me do this?How to get Linux on this machine?

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Dear Lenovo Community, I've just bought my Lenovo Ideapad 710S two days ago. Bought the highest-end configuration with 16GB RAM + 512GB PCIE SSD. I got to say I'm absolutely in love with the form factor and its performance. I decided upon this laptop mainly because of its portability and the combination of 16GB RAM + 512GB SSD at less than $2k. DesignAt 1.1kg, it is really light - I can hold in up effortlessly with one arm. At home, I use a Dell monitor (U2715H) which is almost borderless; looking at 710S's edge, it is equally slim and is key to making it look stylish. The matte screen display has very crisp, clear text and is very comfortable to look at. PerformancePerformance wise, there is no complain. It lives up to what it's spec-ed on paper. Every application and operation (e.g. startup, shutdown, boot from sleep) loads at breakneck speeds thanks to its PCIE SSD. I've yet to try running more intensive software e.g. the Adobe suite but at this rate, it looks promising thus far. AccuType KeyboardAt first, I thought the flat keys have really little travel to bottom-out but as I spend more time typing on it, I gradually grew to like the keyboard. It's well spaced-out, typing on it can be very accurate. Key travel is reasonable for faster typists. Only thing is the placement of backspace, enter and shift button at the right side needs some extra time to get used to it as I find they placed more to the right than it is on comm... Read more

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For some reason, every time I turn on my laptop, I get a warning that the battery is not officially authorized and may harm my laptop.  I bought this direct from Lenovo.  Did they install a bad battery?

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My ideapad 710s plus was doing fine the past few days, but on today i realized that i cant log in using my fingerprint. PIN and usual password still works as usual. I even updated my BIOs . On device manager it said "This device is not working properly because Windows cannot load the drivers required for this device. (Code 31) {Operation Failed} The requested operation was unsuccessful."I tried to update driver software but it said it has the latest.Can someone help?













Solved!

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Answer:Ideapad 710s plus 13-ISK Cant use fingerprint to login (No windows hello as well)

Hello Xia0yi1990Thanks for using the Lenovo forums.Try to download the Fingerprint and Chipset drivers for the unit from the support page.
 
Make sure to reboot after an update on the unit.Also, try a static discharge for this, it may help to resolve the issue or at least get rid of any built up static on the motherboard.(If the battery is internal, please just skip the remove/replace battery steps.)1. Turn the unit off2. Remove the battery and the Mains adapter3. Press and hold the front power button for 30 seconds4. Replace the battery and the Mains adapter5. Turn the unit on as normal
Hope this helps, let us know how you get on.==================================================================================Did someone help you today? Thank them with a Kudo! If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!
 
This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

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Hey!I've got a Lenovo ideapad 710s and i would like to attach 2 monitors with the laptop. I googled a bit and found out that theres a dock but only for ThinkPad's?Does any1 know the solution for this?

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Hi all, I am thinking about buying the Ideapad 710s with the i7 7500 processor. But I was wondering, if there will be a KabyLake Version with the new Iris Processor in the near future. Or should I just get the 710s with the Skylake/Iris combination and be done with it? Maybe the difference in processing power isn't that great?! The graphics chip should be better than the 620 anyway. A helpful answer would be greatly appreciated! Thank you. Greetings, p.s. maybe i should mention, that I'm from Germany.

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My laptops right speaker doesnt work. Only the left one does. When a headphone is plugged in, both channels of the headphone work. The laptop is just 6 months old and is in warranty. What should I do. I really dont want to send my laptop in for service as the service center in my place is horrible from my previous experiencce 

Answer:ideapad 710S-13IKB right speaker not working

Also , I have tried disabling/reenabling the speaker and uninstalling drivers and installing new ones from the lenovo website, but nothing seems to be working. Please help with this.

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Hello, Few days ago I bought a Lenovo IdeaPad 710S laptop with Intel I5 2.3GHz, 8GB and 256GB SSD. When I power the laptop with its original power supply, and touch the laptop metal surface, I feel permanent "Electric Shocks" !!! (The laptop original power supply doesn't have a ground socket). I have also a new Dell laptop with metal surface and there is no electric shocks with it.  Is it possilble that a 2016 Lenovo laptop will have an "Electric Shocks" issues ??? Thank you,Alon

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this is a problem?Please help me, i really want to know that "Is it normally? or need to fix?"  i buy ieadpad 17/8/2017and get this problem on 19/8/2017i go back to the shop yesterday, they tell me it is not a problem . it is normally cause high performance CPU. may i trust them?should i claim new one or return?thank you for every informaion and advice.i'm new for LENOVO.

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Hello everyoneI'm trying to connect my second monitor(Samsung S24E391HL) to laptop via HDMI. It seems that it connected but screen does not display anything.HDMI cable is working fine, all drivers are updated.Please advise,Thanks in advance

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hello everyone, I am hoping someone can help me with my laptop situation. Its a Lenovo Yoga 900-13ISK Laptop (ideapad), I have had it for 3 months. I shut it down Saturday and then minutes after the display had gone off I noticed the power button light was still on. I tried to restart it and no response. pressed for long trying to shut it off (this works on my Lenovo thinkpad from work) and still no response. Its now been almost 48 hours the power button light is still on and machine wont start. The machine has not been connected to charger since saturday shutdown. Since the battery is encased in the laptop I cannot open it without voiding the warranty. I bought the machine in US and because of work I am now in Europe cannot take it back to Lenovo US. Anyone have a solution for me?

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I'm wondering where to download the power management software for the Ideapad 500s 13ISK, so that I can set the battery charging to conservation mode. There's only Advanced Configuration and Power Management Interface driver available in the download section of ideapad 500s, no application softwares available. Thank you!

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hello everyone, I am hoping someone can help me with my laptop situation. Its a Lenovo Yoga 900-13ISK Laptop (ideapad), I have had it for 3 months. I shut it down Saturday and then minutes after the display had gone off I noticed the power button light was still on. I tried to restart it and no response. pressed for long trying to shut it off (this works on my Lenovo thinkpad from work) and still no response. Its now been almost 48 hours the power button light is still on and machine wont start. The machine has not been connected to charger since saturday shutdown. Since the battery is encased in the laptop I cannot open it without voiding the warranty. I bought the machine in US and because of work I am now in Europe cannot take it back to Lenovo US. Anyone have a solution for me?

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Lenovo Ideapad 710S's ACPI driver just got updated on 14 Sep 2016. However, I can't get it to install. Its installer closes immediately upon launch, similar to the cases here: Lenovo G580 Windows 10 ACPI Driver not installing and Y500 ACPI driver not installing. ACPI driver: Laptops-and-netbooks :: 700-Series :: 710S-13isk - Lenovo Support (SG) -Advanced Configuration and Power Management Interface (ACPI) Driver for Windows 10 (32-bit, 64-bit) ... Any advice is greatly appreciated.

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A quick note to say I am not a professional reviewer, at most an advanced user. I got quite a few PM?s on the product and thought will share my experience. My Config: i5, 1.8 GHZ, 8GB RAM, 256 GB SSD, Windows 10 64 bit, Home edition. Usable SSD: 190GB (Lenovo uses a 20GB partition for recovery and rest is used by Windows). I would rate this machine 8.0/10 - if they fixed the touch pad and paint it would be 9/10 in my books.  Best features:Weight :  Felt lighter and smaller than Macbook air 13: my rating 8.5/10Price / Performance: loads Photoshop CC loads in 5 secs : 9/10Battery : whole day out with normal work of 4/5 hours and presentations 8/10Charging time: 15% to 60% in 50 mins, while continuing to work on the PC:  8/10Design: Simple approach, thin Bezel, nonslip rubber grip under the chassis: 7/10Call centre: waiting time and attitude: 8/10Great form factor: I am leaving my tablet home:  9/10Ports: 2 USB and 1 thunderbolt port (I bought  a $ 3 thunderbolt to HMDI adapter for presentations) : 9/10.Spacebar scroll: pressing the pressbar will scroll the page (down only).Warranty: 2 years compared to Mac or Dell?s 1 year (can vary by geography) 9/10 Needs improvements:Sound: My Samsung headset from S5, sounds full of bass and body, when plugged in. PC speakers are a bit weak considering how thin it is. 6.5/10Touch pad accuracy and feel : Gold standard is Macbook. ... Read more

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The Built-in micrcophone does't seems to detected by IdaPad 710s Plus. Installing the latest drive "Realtek High Definition Audio" driver  from Lenovo website doesn't slove the issue.  

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Hi, since I got my Ideapad 710s everything has been running smoothly, however, in the last month or so whenever I load something the mouse cursor disapears. If I go into settings and set the mouse pointer again it will appear as normal when something is loading, but within five minutes will go back to disappearing.  Another problem that started slighlty before that was that the night light (blue light filter) setting refused to turn off between 9pm and 6am, even when it said it was turned off. Now it is turned off, but won't turn on.  In general there has been lots of little settings malfunctions just like this, which while not laptop breaking, are increasingly annoying.  Any suggestions? 

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Hi, since I got my Ideapad 710s everything has been running smoothly, however, in the last month or so whenever I load something the mouse cursor disapears. If I go into settings and set the mouse pointer again it will appear as normal when something is loading, but within five minutes will go back to disappearing.  Another problem that started slighlty before that was that the night light (blue light filter) setting refused to turn off between 9pm and 6am, even when it said it was turned off. Now it is turned off, but won't turn on.  In general there has been lots of little settings malfunctions just like this, which while not laptop breaking, are increasingly annoying.  Any suggestions? 

Answer:Lenovo Ideapad 710s cursor disappearing and other malfunctions

Hi there, Frevans                       -
 
Thank you for writing in to the Lenovo Forum - happy to have you here today.
 
Just to verify, did you encounter this issue the first time you setup the PC or you just encountered this lately?
 
If it's just lately, can you try one of the following?
 
Disable "hide pointer while typing" under Control Panel (large icon view) > Mouse > Pointer Options Tab and enable "Show location of pointer when i press CTRL key"
  - Link to picture
 
Uninstall the Touchpad Driver (ELAN or Synaptics) under Control Panel > Programs and reboot. Upon logging back in, Windows will use a generic touchpad driver. Try to observe the mouse pointer behavior and observe (you can always re-install the touchpad driver by navigating to D:\Drivers\Touchpad or by downloading the driver from the lenovo website).
 
Boot in Safe Mode with Networkingand observe the mouse pointer behavior. If all goes well, perform a clean boot and observe. If same problem, perform a System Restorein safe mode to undo any possible updates that was installed on the system (ensure that you make a backup copy of your files).
 
Update us how it goes.
 
 
 
Regards,
 
Tap that kudos button if I helped  If you find a post helpful and it answers your question, please mark it as ... Read more

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Hi before describing the problem I will give some details about the Laptop and the OS used. -Ideapad 710s bought in August 2016 -Windows 10 Home China preinstalled-Clean Install of Windows 10 Home Multilanguage about 2 months ago(UEFI install with 3 partitions, C, EFI partition, Recovery partition) [So this laptop is used by a friend of mine who I helped reinstalling the OS to get rid of malware. When reinstalling I faced the usual issue of a not detected HDD due to lack of drivers,which I had to download to a USB stick and had to load during installation.] About a month ago my friend started the laptop and got stuck in this screen: Upon pressing Enter the same screen will come back up afer a short black screen. I entered the BIOS menu (or whatever you call it) and found that there is no HDD listed in the boot options:  I changed all possible settings in that menu but nothing helped to normally boot again. I created an Ubuntu Live USB stick plugged it in, restarted and...the laptop booted normally to Windows like nothing had happened. I checked the boot menu again and the inbuilt HDD was listed in the boot options. My only guess some time later was that it must be a hardware problem since it appeared so randomly,and having a USB stick plugged lead to the HDD being recognised again (so is my assumption). Now, the same screen appeared again some time later and after waiting for a while my friend was able to reboot the lapto... Read more

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Just received my new notebook and am extremely happy with it, execept for the battery indicator. The effective charge reamining, fluctuates by a wide margin, suddenly jumping from 4 hours remaining - to 3 hours - to 6 hours in a matter of minutes! The PC was left in idle state with no processing happening whatsoever. at 100% charge it shows 5 hours 6 mts of remaining time, as the charge drops to 97% after 5 mins of idle, the remaining time changes to 2 hrs 34 mins and at 94% charge after another 5 mins, it shows 7 hr 20 mins of remianing time! I called Lenovo service and after one hour of trying this and and that, they offered to replace the PC with a comment that battery takes 1 week to settle down and stabilise! I find that a bit out of the ordinary. My config is 710S, i5, 8GB RAM, 256GB SSD, Windows 10, with Lenovo optimiser loaded. (The battery gauge reset, suggested by service is missing in this version - the service staff themselves could not find it).  Is anyone else having similar issues?  

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Hi,Iv'e had the 710s for about two weeks. At first i would get about 5 - 5.5 hours of work time from it. But yesterday the battery started draininig very fast, and i'm now getting about 2.5 hours of work time. Iv'e not installed anything new or made any special changes. Any idea what this could be?

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Hello everyone, I've recently bought a brand new ideapad 710s and I'm having some issues with it. The problem is that the laptop's fan is making loud noises and it is heating up real fast even though I don't play games or use softwares that might pressure the laptop. Basiscally, I use it for microsoft office and internet surfing. Did anyone have the same problem? How could I solve this issue? Any help will be appreciated.

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Hi !I bought new laptop two months ago and  have frustrating problem with WiFi performance.My internet connection is 20Mbit and max 20ms ping, but max speed measured by speedtest on my new laptop is 2-3Mbit and 80ms ping. Unfortunately videos are not loading, and everything is buffering sooo long.I tried reinstalling drivers with no luck. I've read about problems with Atheros wireless drivers and Win10 but i haven?t found any solution on internet working for me.Any suggestions ?  

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I purchased this product on 9th July '16 and ever since i started using, i am getting frequent INTEL HD GRAPHICS ERROR,see attached screen shot. Please suggest solution. Further online warranty expiry is showing 1st may 2017, why is it that warranty is not 12 months from date of purchase. 

























2016-07-17.png ?162 KB

Answer:500S-13ISK Laptop (ideapad) - Machine Type 80Q2

Hi there, Ajith -
Thank you for writing in to the Lenovo Forum - happy to have you here today.
 
A service tip has been released concerning the WVC007002 Mathematical Operations Test error message.  This is a false negative and can be ignored; it does not affect the system's functionality or performance.
 
Link to Service Tip;
https://support.lenovo.com/us/en/solutions/HT105222
 
Update us how it goes.
 
 
 
Regards,
 
Tap that kudos button if I helped  If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! 

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It comes with a Samung pm961 ssd that uses pcie. I tried to install an Adata su800 m.2 sata but the laptop can't seem to identify the drive. I already upgraded to the lastest 2.52 bios and see there is a option for ahci sata. So I'm a bit confused and wondering if this model actually supports m.2 sata drive.If not what does the sata option in bios do?    

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Lenovo ideapad 710s . after selecting safe mode, switch off and switch on, I get black screen with LOGO and I see the BIOS does not recognize the ssd anymore. After a new samsung with a pc board factory defective (well known board problem that the model was withdrawn from the market), now i fall again in a big problem with lenovo. i m a little bit boring. did I loose all my data on ssd? and how to get back this new computer, now?

Answer:Lenovo ideapad 710s safe mode from msconfig, and does not recognized the ssd. Please help...

I m now downloading the win10 recovery usb key software >(thanks to the current guarantee it is on). anyone knows if it is going to restore the Bios so that the SSD come up again?

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Easy Camera in my new Lenovo Ideapad Laptop is not working. I noticed this when I wanted to use Skype and also the "Camera" application. When this application is started, the 0xA00F4271(0x8070001) error code is shown.After spending a lot of time (trying various solutions from web, downloading and re-installing the driver, etc.), the camera started to work for one day and on the next day, the same story.What to do?

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In BIOS, SSD is  displaying fine but when I insert any USB bootable device , SSD does not appear for installation drive. I did some mess up using command line using diskpart and I forgot to create partition after type the command clean. I wrote the following commanddiskpart

list disk

select disk 1

cleanNow, during the installation , no drive is showing up. Your  assistance will be really appreciated. Thanks,Shahin 

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I am planning to get a Transcend 128GB JetDrive Lite 130 Flash Expansion Card supported by Macbook. Wanted to check if this would be supportable on Lenovo Ideapad 710S as well? I have a SD card, but it does not go completely in. Any other alternative of increasing storage space? Lenovo is not helping in replacing the SSD. 

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When I click on the Battery Gauge Icon on my taskbar, a pop-window appears with an error message as seen in the photo. How can I get rid of this?

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Lenovo ideapad 710s . after selecting safe mode, switch off and switch on, I get black screen with LOGO and I see the BIOS does not recognize the ssd anymore. After a new samsung with a pc board factory defective (well known board problem that the model was withdrawn from the market), now i fall again in a big problem with lenovo. i m a little bit boring. did I loose all my data on ssd? and how to get back this new computer, now?

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Hi, I've got a brand new ideapad 710s and I have some problems with the two finger scrolling feature of the synaptics touchpad. Basically, it works. So when I move my two fingers up on the touchpad the window scrolls down and vice versa. However, when I move up my fingers rather slowly, the window scrolls up (and not down). When I reach a certain speed with my two fingers while moving them up, the window begins to scroll down again.This is quite annoying. Especially when I view PDFs with the Adobe Acrobat Reader the pages begin to jump etc. I don't know if this is a known issue with the touchpad or if it's just my notebook.Would be great to get some advice! Thanks

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Today, I updated my Realtek Audio Driver to version 6.0.1.7831 (dated 7/21/2016). After installation, I immediately realized that the taskbar icon changed from Dolby to Realtek default icon:? -> ? Next, I went to Programs and Features and found out that "Dolby Audio X2 Windows APP" disappeared from the list. Originally, both of these Dolby programs came with the laptop:? After the update, I was only left with this:? The impact of this is that I can no longer toggle the different sound features provided by the Dolby App. I contacted Lenovo via online chat support but the personnel insists Dolby is not a supported program by Lenovo without giving me a valid solution or answer. Did Lenovo omit Dolby App in the latest Audio Driver by mistake? Or did Lenovo intentionally removed it due to the vulnerability explained here: "Dolby Audio X2 (DAX2) privilege escalation" https://support.lenovo.com/sg/en/product_security/len_4884#/IdeaPad. If anybody is facing the same issue / has any solutions / answers, kindly leave a comment below. Thank you.

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My Ideapad has Alps touchpad which was working fine before the Windows 10 falls update. Suddenly one fine day the two-finger scrolling and right-click button stopped working. I have tried the One-key Recovery and reset the laptop to how it was shipped(with windows 10 installed), but the issue has not resolved. I have seen someone posting about the similar issue where changing the registry value has resolved the issue, but the solution or exact registry values were not provided. If anyone has come across the similar situation and has the solution for the same, please reply to this thread. Thanks.

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Hi, I've read about some issue with yoga 710 fan noise that was recently fixed with a BIOS update. Is there an update for ideapad 710s-13IKB on the way? The unofficial third-party fan controller software doesn't work, perhaps because this laptop has two fans. Just installing some software for example causes the i5-7200u CPU to overclock to over 3GHz  which seems unnecessary. Limiting the CPU max clock to 70% from power management settings helps but is an ugly fix because it's a constant limit. When the temperature is +40C the left side fan stays on.... +39 and below the fan seems to shut down, but doesn't happen unless I let the computer idle for a long time. The fan control seems to jump every 10 degrees. +70C and above is the highest level. Because of the over-eager turbo clock the laptop can reach +70C very quickly and go into full fan power when doing low-intensity tasks. It does this every time I power on, and it takes a minute to lower the clock and fans down to reasonable levels. I noticed the fan issue straight away when I installed the W10 anniversary update. CPU/fan issue could be linked to high hard drive activity also. Also, the Lenovo Battery Gauge doesn't appear no matter how many times I try to enable it. It just doesn't want to show up on the task bar. Is it a seperate issue or are these two related?

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