Computer Support Forum

how do i get all my new emails in gmail to go to my inbox?

Question: how do i get all my new emails in gmail to go to my inbox?

A long time back, all my emails started going into my allmail box instead of my inbox.
Most of the time, that doesn;t bother me. But there are times, when i lose focus on the allmail.
Then I have to try and remember the shortcut to get back to allmail, or to go the sibebar, where Inbox is on top and below that "important" and so on. But to get to allmail, you have to go down to more, and find AllMail as a submenu in that. It might even be necessary to make the browser page smaller, so you can see the More menu.
So is it possible to either (a) get messages to go into inbox, or to bring Allmail up to the top of the sidebar, where Inbox is located.
The second one would be my first choice, as that's where my most of all my emails are ie in allmail.
But if i can only do the first thing ie get messages to appear in my inbox, is there a way to move all mails in my allmail box to my inbox?

update. Okay, after all these years, i have found out that all mail refers to archived mail.
So if all my mail is going into archived mail, does that mean that at one stage, i chose to have all my mail be archived. Perhaps I hit something invaderntly.
I came upon this, because I had another question about Archived mail. I was wondering if I was looking at mail, in all mail, and ticked a post, and chose to archive it, and then deleted it, was it still in the archive. But as I am in the archive (all mail) I am deleting it from the archive, or am I.

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Preferred Solution: how do i get all my new emails in gmail to go to my inbox?

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Answer: how do i get all my new emails in gmail to go to my inbox?

all mail refers to archived mailClick to expand...

No, All Mail is exactly what it says. Mail in every location: Inbox, any folders you created, archived emails, trash and spam.
There is a label in front of the subject line telling you where that particular email is located.
When you delete from the archive it moves to trash. You will see it in All Mail with Trash in front of the subject.
You can also see it if you open Trash.

Go to settings: (gear icon) then click on labels. If you cahnge All Mail from Hide to Show it will appear at the top rather than having to click the arrow aside of More.

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When I delete an email received in my Win 10 Mail App inbox, the same email is also deleted in my Gmail inbox, automatically. I would like to prevent this. Emails deleted from my Mail App should be left behind in my Gmail inbox. Could I prevent this deletion from happening by changing an IMAP Access setting in my Gmail settings?

I attach two pictures. In the one, you can see how my Win 10 Mail App was configured by Windows when I added my Gmail account. In the other picture, you can see what I consider changing in my IMAP settings at GMail. I have no idea if this will help and whether I should make this change. I am fairly computer-illiterate.

Could somebody advise me please?

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So this just started today (like an hour ago). When I get an email in Gmail it shows in my Inbox. If I open it to read it, and then close it, it still shows in my Inbox, but if I refresh then it disappears. Only unread emails show. If I check All Mail it shows the read emails, and shows the tag "Inbox", so they are still there, but just not visible. If I check them as unread in the All Mail view they show again in Inbox, but again, once read, they disappear. It's happening in both Chrome and Firefox. Anyone else having this issue?

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I have set up my gmail emails to be displayed along with my POP emails using Windows Live Mail. They do display but in duplicate every time. My POP emails show as single email messages as is normal. Can you tell me what I have done wrong please??? Thanks RRH100

Answer:gmail emails duplicated in Windows Live Mail Inbox.

Try this -
When in the live mail program as you look at the folders under your email account you will see an inbox on top. Under the inbox is a folder named Gmail, this folder expands to show "all mail" which is all emails in your box under one folder. Live mail when showing "unread emails" displays the inbox and the "all mail" folder at the same time. This creates the duplicates shown in the unread messages tab. To fix this click on the gmail folder and right click on the "all mail" folder and select Hide this folder.

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I have got all my emails from my mail-server's Inbox in to the Thunderbird's Inbox and my Mail-server's Inbox is empty now. Probably, I might have CHECKED "use Global Inbox" (store mail in local folders) during selecting the type of server (usually POP for commercial accounts), and type in the name of the incoming server.

I would like to ask you two questions:
1. How should I modify and UNCHECK "Use Global Inbox" in the Thunderbird so that all my mail-server's emails do not imported to Thunderbird?
2. How could I get back my all emails from Thunderbird Inbox to my Mail-server Inbox?

Please kindly help...

Answer:How to prevent importing emails from my mail-server Inbox to Thunderbird Inbox

Dont' think you can get them back on your ISP's mail server. All pop3 based email clients that I have seen have an option to "Leave mail on server" Outlook Express and Eudora both have this feature. I can't believe Mozilla would have forgotten to add that feature.

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I want to search in my inmail , not archives or sent folder

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I recently shifted from thunderbird to outlook now i added all my emails but for some reason some of the emails are not showing inbox and other folders until i click on drop down on the email name. Why ?

This happens to only some of the emails. All emails are being received and sent but some email folders are not showing until i click on drop down of email.

Thanks for answering.

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The question really says all about what I want to do, or need help on. I recently signed up for a new outlook account to try out the new outlook preview and I've set up gmail to automatically forward new messages to my outlook account so that I can use outlook to manage my gmail account.

Do any of you know how I would be able to forward the old messages, and not the new ones, to my outlook? I already know that they can be fetched into outlook by outlook's very own service, forwarding would be faster, so..?! Also, since I now use outlook to send email on behalf of my gmail account, how do I make it sync each email I send using outlook with my gmail - so that gmail has it all?

TY in advance. Please do help.

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can't figure out how to add info into new smart phone, never used one before.

Answer:Receive Gmail account emails from inoperative cell phone to my emails instead, why?

Settings > email + accounts > add an account > fill in the details for the gmail and it will get a new "App" on the All Apps list that you can pin to the Start Screen

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Question: GMAIL and inbox ?

When I move an email from my inbox to a label I made it still stays in my inbox why is that I can not get rid of email from my inbox when I move it to a lablel

Answer:GMAIL and inbox ?

Google does not put e-mails in categories, so you have all the mail in the inbox (except that which has been archived or moved to trash). The advantage of labelling is that you can, if you so wished, see only the mail with a particular label.

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I am stumped by how to access my gmail account using my computer.  I created a new gmail email account using my iphone.  I can see that I have 3 emails in my inbox using my iphone.  these are confirmation emails from google.
However, I cannot access my gmail inbox from my laptop.  When I click on "gmail" from the Google home page I do not go to my gmail inbox, instead I go to my Goggle Account log in page.   From there it seems I can create a gmail email acct.  but I already have one.  when I try to enter the gmail addr I have on iphone, I get a msg that tells me it is already in use.  But all I want to do is use my gmail acct from my computer and compose a new email!. 
Can someone explain to me what is going on?

Answer:how to log in to gmail inbox

If you see this page...Gmail - Email from Google.....then choose to sign in not to create an account.
Try signing out using your iphone first. Then delete all cookies from whatever browser you are using.
Now click on Gmail - Email from Google...and choose to sign in.
You can delete all cookies manually or use CCleaner to completely remove all cookies from all browsers
and other locations such as Flash and DOM storage. Just make sure that cookies is selected along with other
default selections. If you will be downloading CCleaner for the first time then be sure to pay close attention
while installing and UNcheck offers of toolbars such as Google.
CCleaner - PC Optimization and Cleaning - Free Download

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Question: Gmail Inbox

Would like to set a bookmark for my Gmail Inbox, but instead of going directly to Inbox, I get the Gmail settings page over my Inbox.
It's a pain to have to clear the Settings page on each visit.
Using SUSE and Firefox.
Any ideas?

Answer:Gmail Inbox

jflan, I have not tried to set up gmail as a bookmark. But I have made a gmail shortcut to my desktop. I just right clicked on the inbox page, clicked shortcut and it made one to my desktop. Now when I want to check my gmail, I just double click the shortcut on my desktop and up pops the inbox page.

I hope that I understood your question correctly and that the foregoing may assist you, or provide some insight as to how you may resolve your problem.

Good Luck,
Red Boy

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I'm now using Gmail and wondered if it's possible to set up sub-folders in the Inbox as in Outlook Express and Windows Mail. I found it very useful having sub-folders for various specific people, being able to keep their emails all together.

I haven't found any way of doing this.

Answer:Sub-folders In Gmail Inbox

Actually, Gmail doesn't use folders. To help you organize your mail more effectively, Gmail uses labels instead.;topic=13284

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ok, I'll be polite ... I hate it, I don't want it, why do I need even more tabs?

Whiskey Tango Foxtrot Google ... you is fast alienating me to all things Google.



Answer:Gmail has a new Inbox ... it sucks

Turn them off.

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Incoming emails show up as received under the "Inbox" heading, but after about minute, if unopened, disappear from being shown, so I have to open "All Mail" to read them! Is there any way I can arrange for them to continue to show in "Inbox" until I have opened/read them?

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Hi, Ok, so I use gmail that is then downloaded into my Thunderbird (wish there were TB techies out there, but they are VERY hard to find). I can't stand the division Gmail makes you go through with your mail & 90% of my mail is never seen b/c it gets divided into those other folders. I thought I solved the problem when I went to settings ----)  Inbox -------) and then I unchecked all the checkboxes for social, promotions, updates, etc. but noooo, the mail is STILL ending up in those folders & I'm losing mail. I don't even know what updates stands for. Can someone explain that one to me? Can someone PLEASE tell me how to solve this problem once & for all. I can't even move the mail into the Inbox. I have tried, & under the move button there's no option for inbox or primary, but I don't want to have to manually move it anyway. I even tried checking them all off & dragging it & that didn't work either. Thanks

Answer:Getting all my gmail mail into my inbox

I can't stand the division Gmail makes you go through with your mail & 90% of my mail is never seen b/c it gets divided into those other folders.
 I thought I solved the problem when I went to settings ----)  Inbox -------) and then I unchecked all the checkboxes for social, promotions, updates, etc. but noooo, the mail is STILL ending up in those folders & I'm losing mail. I don't even know what updates stands for. Can someone explain that one to me?

The divisions you refer to are called inbox tabs. You can disable them easily. Log into Gmail from a web browser (I recommend the latest version of Chrome or Firefox). I know you've already tried turning them off by going to Settings > Inbox and unchecked them. Did you actually save the changes? If you did, the settings apply instantly. Alternatively, click Settings > Configure inbox and unselect all tabs except primary (inactive) then click Save. Your inbox should instantly reflect the changes. If nothing happens after clicking save, you may be using a script-blocking add-on or extension that's breaking Gmail's functionality.

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Vista Home Prem. 64 bit IE 9, MS Essentials, Malware Bues, Open Office. (Chrome deleted today)

Today I discovered that the contents of my Inbox in Gmail had totally disappeared. My trash, deleted etc boxes were also empty. I checked my settings there are no changes to my forwarding (disabled) and the contents of the All Mail box does contain all my inbox contents and my sent mail.
I've taken the precaution of changing all password and questions on all the protected site I use. I went to access my Linksys WRT54G router to change my network PW via Chrome and the Linksys IP and could not get into the router. I then tried the same using IE9 and was able the change the settings in my router.
I have since deleted Chrome, no need for two browsers.
Any thoughts on what may be going on. None of the Gmail Help posts were of much help
Thanks in advance

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What are the major differences? What do you use? I've always been confused about why Google has two separate apps for emails.

Answer:Gmail vs. Inbox by Gmail

When I used an android phone, I used the Gmail app. I was confused myself when I saw two separate apps for it, let alone one was logged in from using the Google data you entered on initial setup and the other required a separate setup.

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What is Inbox? Inbox by Gmail (Android, iOS and Web) - Available for Everyone

Between Google's own Gmail and Inbox (by Gmail), which of the two services for email, calendar, contacts and reminders to you prefer?

If you use neither (Web or App) or Inbox (Web or App), what App, Web or Desktop client do you use to manage Google emails?

Answer:Gmail or Inbox (by Gmail)?

I use Incredimail on my dekstop pc, the web app on my laptop and on my smartphone, Bluemail. I kinda hate the gmail app for android :/

But I have not tryed inbox yet

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I have Gmail and any time I reply to an email, I get a copy of it in my inbox. Its so frustrating, how do i fix this issue?? It happens if I do it from my PC or smartphone. Help!

Answer:Gmail help! Receiving replies in inbox.

Do you access your gmail account via web browser or an email client/program (Microsoft Outlook, Outlook Express, Thunderbird, etc.)? If you use an email client, is your gmail account configured as POP or IMAP? Have you created any "Labels" in your gmail account? Has this been happening ever since you created your gmail account or did it start later? If later, did you make certain changes to your gmail settings just before this started?

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After typing name/pasword neither Gmail nor Hotmail will load in Explorer. The screen is stuck on loading or says java script is needed. I would love steps to correct this annoying problem.

Answer:Hotmail and Gmail will not load inbox

Hi Heatherindk. . .

Welcome to the Tech Support Forum. . . Vista Support!

I would recommend that you un-install all prior versions of Java, then go HERE and download the latest version of Java v6.6.

Then test Gmail and HotMail.

One other question - Can you obtain access to either account when using Mozilla Firefox, found HERE?

Regards. . .


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For some reason only shows my email inbox. There is no inbox for Gmail. I checked my aliases and they are both listed. Outlook 2013 shows all my inboxes. My Lumia phone shows all my inboxes.

How do I add a Gmail inbox to Missing Gmail Inbox

I re-added my Gmail account as a send and receive account and used a Google application-specific password and got this:

"We're sorry, but there was a problem creating your account. We've tried to save your settings, but if you don't see your account on the set-up page, you may need to choose "Add an email account" and start over."

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I have had this problem for a while now, have put up with it, but now it is a pain in the backside I cant ignore any more.

I use Gmail for my email and use iGoogle as my home page so I can see my calendar, rss feeds and email.

However when I click the inbox link on the home page, it then starts opening my inbox within iGoogle and then fails displaying an empty inbox.

Now I have tried the obvious things like clearing history, temp files, cookies etc.

The odd part is that it does this for me no matter what computer I login in to iGoogle on. My missus can use my computer and login and sign in to her iGoogle and she see' her gmail inbox fine.

The screenshot attached shows when I have clicked on the Inbox link in iGoogle, I should see about 60 emails, but it shows none.

Anyone seen anything like this before?

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i have just got a new gmail address and when i use msn messenger 6.2 and i click on 'go to my inbox' it starts outlook express. is there a way to get it to link my inbox on the gmail site rather than in the outlook express program. any help greatly appreciated. thanks in advance.

Answer:go to my inbox link on msn messenger with gmail

Gmail have now provided POP3 access to accounts, so why not set up OE to use it in that manner?

Much easier than the webmail option.

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Hey geeks:major, I am really stuck in here as I cannot view my gmail account inbox. It is very wierd that I can log into the account but cannot view my inboxconfused.I really need a solution immediately as that is my only primary email account:cry. I am using Opera 8.5 browser.I have deleted all cookies, temp files and everything, but still cant get this thing work.Please help on this issue:cry

Answer:cannot view my inbox in gmail account

Just out of curiosity, is there a reason you use Opera 8.5. The older versions of Opera can do some strange things.

I have been using Opera for a few years and have updated to 9.22 due to security flaws in the older versions.

Are you able to see your inbox in Gmail using another browser such as IE?

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Do U know how to organize email (From to) in gmail so that emails will appear in alphabetically.

I know in hotmail but gmail is bullshit. It is ok in outlook express but in web version it is too much complicated. I don't have now outlook express in my computer.

Answer:gmail inbox in alphabetically order

not sure why you would want it in alphabetical order and not show as latest in,

if it is for finding emails from specific folks then searching the emails for them is easiest.
clicking the important tag teaches gmail which senders to look out for ,then you can filter the emails by "important"

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I need guidance how to create sub-folders in Inbox of Gmail account and then move the mails from Inbox to the subfolders

Answer:How to create sub-folders in Inbox of Gmail account.

on gmail they use labels
have a read here

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Every time I send an email through Outlook from my Gmail account I get a copy arrive in my inbox. The recipient does receive a copy. It's a bloomin nuisance! Anyone got a fix. It is a POP account. Don't know why but I prefer POP to IMAP...

Answer:Sent Gmail Comes Back to Client (Outlook) Inbox

Are you saying that this is in Addition to the copy that is put in your 'Sent' folder? that might be some setting on gmail server.
If that's not it then have a look at how you have the settings for that Account in MS office Outlook. I use Thunderbird and I can specify which folder I want a copy of my sent email saved to.

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Messages that were deleted have reappeared in my gmail inbox. I shall appreciate knowing why
this has happened. and how to get rid of these deleted messages without individually deleting them again.
gamil 'help' tab was of no use.



Answer:Deleted items reappear in gmail inbox

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I have compaq presario 3070

all's well with this except this 1 -

whenever i logon to gmail or have to go through the html view for gmail inbox and not the standard view 2 view my inbox.for USERNAME-PASSWORD boxes r not displayed.

i cannot view the following circled with red...on my laptop



P.S - i have the latest java installed in my laptop.

Answer:GMAIL: standard view of inbox not ipening

See What's the difference between 'standard' view and 'basic HTML' view?


What's the difference between 'standard' view and 'basic HTML' view?
Standard view is what you'll see when you sign in to Gmail from a fully-supported browser.

In case you don't have access to a fully-supported browser, we still want you to have access to Gmail - that's why we've developed a basic HTML view of our service that is compatible with almost any browser. If you sign in to Gmail using a browser that isn't fully supported, you'll automatically be directed to the basic HTML view.

The basic HTML view is a little different than what you're used to because the following features aren't available:

* Filter creation
* Spell checker
* Keyboard shortcuts
* Address auto-complete
* Custom From addresses

If you need to access these features, please sign in to Gmail from a fully-supported browser, and make sure you have cookies and JavaScript enabled.

If you're directed to the basic HTML view of Gmail, but would like to try using the standard Gmail view, visit Keep in mind that standard view may not work, even with this link, if your browser isn't supported.

I use the link to check my email.
Just bookmark the link and when you click on it then you get the login page.

I don't use IE so do... Read more

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I clicked on something at the top of the gmail inbox that said social, and indicated that it allowed me to receive messages from social networks. Didn't want it, or the other damn thing beside so clicked on them and suddenly my inbox doubled in size with pages of ads. Hours later inspite of my best efforts it is still like that. I have had that account for years, it has important messages. How can I return my inbox back to legit messages? Failing that how can I download 'sent folder" to my machine. google seems to have gotten worse than facebook about tricking you into giving up info and getting ads.
Very sleazy.


Answer:Gmail inbox suddenly full of pages of ads


Didn't want it, or the other damn thing beside so clicked on themClick to expand...

First, I would recommend that if you don't want something, the worst thing you can do is click on it.

All those tabs do is auto categorize your existing emails into different categories and boxes. It doesn't add emails or ads into your inbox. Here's an explanation of what they are:

When you clicked on Social it brought you to all the messages in your inbox that were categorized as social. If you click on Primary, it should bring you back to what you are used to.

If you don't want them, you should click on the gear icon on the top right of your gmail screen. In the dropdown box you will see 'Configure Email'. Click on that. Uncheck everything but 'Primary' and click Save. That should get rid of the tabs.

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What's the fastest and easiest way to delete all e-mails in the inbox of the Gmail account including all archive messages in the all mail box?

Answer:How to completely delete all e-mails from the Gmail inbox?

Go to All mail.
Select the check box to select all mail on that page.
There will be something that says "All 100 conversations on this page are selected. Select all 21185 conversations in All Mail"
Click that link to select all messages.
Then click delete.

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I would appreciate if anyone could help me do this. I would like to know how I can set up a resend rule, so that all emails that get the main inbox folder of my email account A are resent to another email account B. The thing is not all emails sent to A get to this mail inbox folder because I already have many filters to send low priority emails to other folders in the same email account A.

What I want is, that Google resend automatically all emails that get to the main inbox because those are the emails, that are important for me. I do not want Google to resend automatically the emails that were filtered to other folders in account A according to the rules I created in the same account A.

Do you know how to do this?


Answer:How to resend any email that gets to the main Gmail's inbox folder?

How to Forward Gmail Email Using Filters

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I was directed here by Boopme from the 'Am I Infected' subformum because I need a deeper cleaning.
DDS (Ver_2012-11-20.01) - NTFS_AMD64
Internet Explorer: 9.0.8112.16464
Run by Gary at 14:06:15 on 2013-03-02
Microsoft Windows 7 Home Premium   6.1.7601.1.1252.1.1033.18.8191.5967 [GMT -5:00]
AV: AVG Anti-Virus Free Edition 2013 *Enabled/Updated* {0E9420C4-06B3-7FA0-3AB1-6E49CB52ECD9}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: Spybot - Search and Destroy *Enabled/Updated* {9BC38DF1-3CCA-732D-A930-C1CA5F20A4B0}
SP: AVG Anti-Virus Free Edition 2013 *Enabled/Updated* {B5F5C120-2089-702E-0001-553BB0D5A664}
============== Running Processes ===============
C:\Program Files (x86)\AVG\AVG2013\avgcsrva.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k NetworkService
C:\Program Files\NVIDIA Corporation\Display\nvxdsync.exe
C:\Windows\system32\nvvsv... Read more

Answer:Link for DictionaryBoss on Gmail inbox downloads suspicious EXE

Greetings Frankiejob and to BleepingComputer's Virus/Trojan/Spyware/Malware Removal forum.
My name is Oh My! and I am here to help you! Now that we are "friends" please call me Gary.
If you would allow me to call you by your first name I would prefer to do that.
===================================================Ground Rules:
First, I would like to inform you that most of us here at Bleeping Computer offer our expert assistance out of the goodness of our hearts. Please try to match our commitment to you with your patience toward us. If this was easy we would never have met.
Please do not run any tools or take any steps other than those I will provide for you while we work on your computer together. I need to be certain about the state of your computer in order to provide appropriate and effective steps for you to take. Most often "well intentioned" (and usually panic driven!) independent efforts can make things much worse for both of us. If at any point you would prefer to take your own steps please let me know, I will not be offended. I would be happy to focus on the many others who are waiting in line for assistance.
Please perform all steps in the order they are listed in each set of instructions. Some steps may be a bit complicated. If things are not clear, be sure to stop and let me know. We need to work on this together with confidence.
Please copy and paste all logs into your post unless directed otherwise. Please do not re-run any programs I suggest. If you encoun... Read more

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am just wandering if its possible to access my Gmail inbox through Windows Live Messenger, as is possible with a hotmail account simply by clicking the envelope icon.
thanks heaps

Answer:Accessing Gmail Inbox Through Windows Live Messenger

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For 3 days now, I am noticing my gmail inbox page messages are double spaced when they were single spaced before, I don't know what caused this but obviously, something I may have clicked inadvertently. I used to see this before also but it would correct itself to having my messages lining up as single spaced.

I have not yet converted to chrome and am using the old standard gmail.

Just looks weird that the lines are far apart. I want them back to single space, anyone know how to do this? And step-by-step instructions only please, if you can.

Thank you.

Answer:Solved: My Gmail Inbox messages are now double-spaced

Try this.
Click on the Gear icon in the top-right corner of your inbox and change the Display Density to “Compact”
Are you still using old Gmail interface ? I thought Gmail has forced all users to new interface and that is why suggested the above step.

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attempting to setup individual inbox folders for 2 gmail accounts, so that mail from one account is forwarded only to it's respective inbox folder in windows mail? Using pop3 mode of gmail

Answer:windows mail - separate inbox for each gmail account

Hi BigBird,

Welcome to Vista Forums.

You might consider using the free Windows Live Mail instead. It has a separate set of Inboxes for each email account.

Hope this helps,

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I have been using MS Outlook 2003, it is quite old version of program. But it is convenient for me and my workers. All the communication goes via email. Every day I receive many mails from my people. Today I haven't opened Outlook by a reason - MyEmails.pst can not be accessed - 0x80040116. I haven't seen such issue before. It does mean that my .pst is crashed or something else?

Answer:many emails in my inbox

Try the troubleshooting steps here:

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hi everyone

All of my incoming e-mails are going into my junk e-mail folder, can anyone tell me how to get my incoming e-mails back into my inbox.

regards calmat

Answer:no emails in my inbox

This does not sound like its due to your email. I think that some software (probalby your Anti Virus) has an email filter system, to stop spam. You may want to look into those settings. What AV, are you using?

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In Outlook Express all incoming emails form 2 or more accounts would go into one inbox. I have 4 email accounts in Live Mail and I would love to direct all incoming email form all four accounts into the same inbox vs checking each account for new mail. Is this possible?

Thanks, Airpix

Answer:All new emails into the same inbox?

You should be able to set the other accounts to automatically drop their messages to the one inbox folder.
If memory serves (I don't use outlook anymore) you would right click on the inbox for each account itself and use the properties there to set the drop location for the emails.
This would still mean that any replies would come from the primary account as far as the recipient is concerned though. ...I don't know a way around that.

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Hi All,

Am new on here & to Windows 7. Am also new to Outlook 2010. So here is my problem......

Emails were being received ok in Outlook 2010 until I imported my data from Outook 2007. Now I am not receiving any emails. Can't work out why? Have checked my pop 3 settings & they are all correct.
Would greatly appreciate any help.



Answer:Emails not going to Inbox??????

My guess is that the import corrupted the account. Set up a new account, use the same settings, delete the old account and then cross your fingers. Make sure of the settings, go to the website of the email providor.

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Question: emails from inbox

I am using MS Outlook 2010 during some years. But only today something happened with my data. About dozen of email are disappeared. I have rebooted computer, but nothing has changed.

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I admire the Google development team for trying so hard to provide the users with the ability to keep the more important and relevant emails at the "top of the stack" so to speak. However, after struggling with Gmail's various inbox types (default, important first, unread first, etc.) and then the associated categories for each one of the inbox types, I finally resolved/resigned to using the simple labeling system: 1-most important, 2- next most important, ... Of course I would like to have my emails listed in this order without having to first search for label:1 and then subsequently search for label:2 etc. I thought this could be done with the Multiple-inboxes lab, BUT I can't seem to get the Multiple-inbox window panes to display. Yes, I went to Settings (gear icon), then Settings, then Labs and Enabled Multiple-inbox lab. I then went again to Settings, Settings, Multiple inboxes and for: Pane 0 entered: is:unread, Pane 1 entered: label:1, etc. For the Extra Panels Positioning I chose Above the Inbox and lastly saved the changes. Alas, I got nothing by my Default inbox listing. Any clue as to what I am doing wrong or not doing? I use Windows Vista, with Service Pack 2. Thanks

Answer:Solved: GMAIL Multiple-Inbox window panes will not display

Well, after fiddling around for what seemed like forever, here is what I did to get it to work. Under Settings, and with Inbox type: Default, I had to deselect every Category (except Primary which is preselected by the system). Apparently having any
Categories selected overrides the categorization that Multiple-Inboxes will otherwise provide.
I believe I tried one other Inbox type (from among Important first, unread first, etc) and the Multiple-Inboxes categorization would not display. Whether there is some other Inbox type that would work I do not know - you'll have to try it out to find out. It would be nice if on the Google Lab page they included this little tid bit of information next to the Multiple-Inboxes lab, but in any case here it is for all you readers.

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I have been trying to move xp oe inbox only emails to oec. Export/import does not work. How can I do that?

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I don't know what happened but I am missing emails from my inbox from March 1, 2003 to the other day. I do still have emails I have sent out during that time period. I checked with my server & they said that once I have received my emails they do not have them stored. It also is not because my view settings are to show only read emails etc. I did not delete these emails. I believe they must be somewhere in my computer (I hope) ...just need to locate them. I have searched in my outlook express & did not find them either. If anyone can HELP I'd appreciate it. Also wondering if anyone has ever heard of such a thing happening??!!


Answer:some of my inbox emails are MISSING!

Check your options menu and look for 'Delete messages after x days being downloaded'.

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I need help to restore them if possible. Thank you. stream.

Answer:Emails gone from inbox in Thunderbird 3.0.4

Didn't manage to inadvertently create a new profile did you? Have a look here,

Profile Manager - MozillaZine Knowledge Base

to see how to check, and see if that is what happened.

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Running Windows XP Service Pack 2 with Outlook Express 6. While browsing "inbox" emails the computer suddenly switched itself off and then automatically re-booted. On navigating back to the inbox I found it to be completely empty. Approx. 160 emails, all gone!I suspect they are still on the hard drive somewhere. Is there any way I can retrieve them?I have already searched for dbx. files and folder and moved them to inbox, but they were only duplicates of the new emails in there since the crash.Is anyone able to help please?

Answer:Lost all inbox emails.

system restore? it solved a similar problem for me a while backjohnny

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All of a sudden my inbox emails are disappearing. After I read it, it goes away. In fact, all my inbox emails I have had for 4 months have dissappeared. I have subfiles and they are not dissappearing only the inbox. I scanned my hard drive for a virus, and it did detect. It said it could not be deleted. It was an incoming email. I permanantly deleted it. But the disappearing act is still the star. !!

Answer:inbox emails deleting themselves

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with my hotmail account all emails received always go direct to my junk emails and totally bypass my inbox. i think this is to do with cookies but not knowing too much about the workings i have no idea how or what to amend so they arrive in my inbox.
if someone could advise me can u make it not too technical!!!! please
thanks steve

Answer:junk emails & inbox

In Hotmail, go underneath your User Name on the upper right side to Options/More Options/Preventing Junk Mail/Filters and Reporting check the radio button for Standard.

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I cannot delete certain emails from my inbox on this computer. I'm using msn premium. Please help.

Answer:Cannot delete certain emails from my inbox

What is your e-mail program?

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again next time you go online to recieve emails even though they have been deleted.What I am trying to say is; if you go inot Ie6/outlook express v6 in XP and retrieve your mail from a dial up isp (BT) then zap away the mails you don't want go back online later and the same mails usually spam all come back again.Can a virus do this ?

Answer:Can the same emails come back to your Inbox

It would have to be on the BT server but i think more likly u just downloading headers and leaving the mail on there,just a thought.Regards.

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When I checked my email this morning it showed 760 unread emails but they were old emails. What happened? I use Live Mail.

Answer:Inbox filled with 760 OLD emails

Do you mean Windows Live Mail? if so give more details, i.e. type of account POP3 or IMAP.

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I have been trying to move xp oe inbox only emails to oec. Export/import does not work. How can I do that?

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*I have a Samsung 10.2 tablet from which I can send emails, using my virginmedia provider and address, but incoming emails do not appear in the inbox or else they appear for about 2 seconds, then disappear - I can access the incoming emails via the website. Has anyone else had this problem and can anyone help?

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Am using Windows XP and Netscape 6.2 and I received two letters (identical) from a company and cannot delete them. The gray bar goes about half way and then just sits there. Other mail can be deleted as always....Please tell me how to delete these as they will sit in the Inbox forever!

Answer:Cannot delete 2 emails from my Inbox

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I cannot delete emails from the inbox in Windows Mail - I just get a message telling me that "An unknown error has occurred". I use 32 bit Vista.

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I seem to be getting erratic email delivery. I have two different email addresses, one with my ISP and the other, a hotmail account. Some emails are delivered immediately, others don't appear at all (I found out later that people have been emailing me and their mail is not arriving.) And some email takes days to arrive.I have email addresses with my domain name re-directed to either my Hotmail, Outlook express or Netscape email addresses could this be the reason they are not arriving?By the way, no one gets their mail back undelivered.

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Hi, I have Windows Vista, Windows Mail etc, and all is working fine. Except if I try to send an email to myself, even a tester with just one word in subject ("test")and a few simple words in the Message, something is stopping it from arriving in my Inbox.The message is sent, no problem. But it just doesnt come back to me.Any idease please?Regards cowgirl66

Answer:My Own Emails don't arrive in Inbox

I've just loaded Vista and had exactly the same 'problem'In my case the solution was simple (but took 2 days to realise). Previousy running outlook express where inbox messages automatically showed, I did'nt realise in windows mail I had to physically click 'send/receive' to bring them up on screen.

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How can I dump an Email from the Inbox without opening it?

Answer:Dumping Emails from Inbox

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Yesterday morning a whole chunk of emails, several hundred, from mid April until yesterday morning vanished from my inbox in Outlook Express. Earlier emails are still there and subsequent ones have downloaded ok and have not disappeared. They are not in the deleted items folder and I also checked that view is set to 'show all messages'. I have tried system restore but that has not made any difference. I cannot find them anywhere; does anyone have any suggestions as to what has happened and what I can do to prevent it happening again and where to find them.I am running win xp with microsoft essentials as virus scanner - I wondered if that has anything to with it?Finally, quite a few are still on the server, is it possible to force Outlook Express to download them again?

Answer:emails vanish from inbox

I'm sorry but I cannot help with restoring your e-mails. If they are on the server you should be able to download them again. Download all if I remember correctly but it is long while ago I used OE. System restore does not restore data. MSE is unlikely to have had anything to do with it. Compression of folders or an archive may have.If you have valuable e-mails it is worthwhile creating a back up of them see click here

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Question: lost inbox emails

I'm using thunderbird and this morning all the emails I had in my inbox were gone. all other folders work fine. tried reindexing and compacting enither worked. did find ainbox file that is 1.79 gigs what do I do with it

Answer:lost inbox emails

Possible you have already checked for this, but could it be the inbox got accidentally dragged and dropped into another folder? That happened to me once.

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I cannot delete SOME emails from my inbox and cannot fully empty my deleted items box on windows live mail (Windows 7). Any suggestions for a backward 71 year old please?

Answer:I cannot delete emails from my inbox

I take it you have right clicked them and clicked on delete.

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IT is not my speciality area so plse bear with me

use xp sp3 and outlook express

have lost part of my inbox emails [ for period dated 9/9/08 until 10/2/10 !!!!! ] this has occurred only in the last week. new emails since are being received ok

other prior emails recvd, which were moved out to other folders within that time period are unaffected

in OE view/ current view / all messages... is set

the block of emails have not been deleted ie not in "deleted items"

run panda + some spyware - all updated and all regularly scanned

** have i lost these emails, 15 months of general inbox received ... or are they around somewhere
** if around how do i get them back ie just the inbox as was [ i can i presume move all current into a new sub inbox, get the origianl back and then move recents back into the ne home inbox..... presumes i an get the inbox back ]

have one .pst file [ apparently related ? ] but it is circa oct09 !
there is a .dbx around but it seems to have current date

of interest the emails now, as at 9/9/08 cannot be opened properly, [ message being :Outlook Express encountered an unexpected problem while displaying this message. Check your computer for low memory or low disk space and try again. ] but the very earliest emails remaining in the inbox do open as normal.

memory mentioned is not seem to have had any issues recently, and the fact that the older emails and the most recent all open !
space though............ Read more

Answer:Lost some inbox emails

OE stores mail files here
C:\Documents and Settings\yourLogin\Local Settings\Application Data\Identities\{4049BA6C-A559-4750-9335-49BF0F9EC9FA}\Microsoft\Outlook Express\*

your {4049BA6C-A559-4750-9335-49BF0F9EC9FA} may be different but only one will be under IDENTITIES\

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MS Outlook is giving me endless problems. My Inbox is not receiving emails, even when I send one to myself!! Help please.When was the last time you did something for the first time?

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Friends send me emails. I do not receive. Not in inbox, trash, junk. I know they've been sent because they will forward them to me from their letters sent folder. This has been happening more and more consistently in the last three weeks. I've checked spam settings, the addresses are in my address book, and I've received emails from them in past. Any ideas. Verizon is my ISP, MSN my email. Should I call Verizon, MSN, or maybe HP if it's a problem with my computer. Thanks.

Answer:MSN not receiving Emails in inbox

im assuming you have hotmail? i have it and have never had a problem with it. good luck trying to contact msn or hp.

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I was reading my emails when I had to leave the computer for a few minutes. When I came back ALL the emails from my Inbox were gone. No one touched my computer. The 'Show all msgs' is selected. I only have one POP3 account. I did not have the box checked to leave copies on the server, but I do now.

Does anyone know why this happened? Where my emails went? How can I prevent this from happening again? I've lost some very important messages, photos, etc.

I would appreicate any insight into this problem. I am using Vista Home Premiuem, Windows Mail. This is the first time I've had a problem with Vista or Windows Mail. I've seen where others have had this or a simular problem, but not any real answers.


Answer:Emails from Inbox disappeared

Hello Kadie, and welcome to Vista Forums.

Double check to make sure that you have the Show all messages selected for the Inbox folder. It is a per folder type setting.

You might check your other folders (ex: Junk) in Windows Mail to see if they may been filtered to there.

If you have a antivirus program that has a email scanning and filtering option, then you might check it to see if it filtered your email with it thinking the email was some form of spam or junk.

Hope this helps,

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Dear Folks,

I have an XP-home system and my ISP in MSN Premium through a QWEST Actiontech DSL Modem. I have Internet Explorer ver. 7.0.5730.13 for my browser and get my e-mail My service was interrupted for a few months due to financial crunch. When I had it restored,they actually had to start up again. There was some initial problem with getting my old phone # (which I'd had for 14 years with no breaks), but hat got straight very quickly. Now here's the prob.

I cannot delete emails from my inbox. I can move them to staorge, forward, reply, etc. I have been usin the same e-mail sysytem for several years. I could always delete e-mails before. I have more than 900 messages in my inbox. and more coming in all the time. PLEASE HELP! The support group at MSN has pretty much blown me off. Thanks, in advance for any ideas. annerackham

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For the last week I have not been able to delete emails from my INBOX.  I need probale causes and fixit suggestions..

Answer:Unable to DELETE inbox emails

Would probably help if we knew what e-mail client you use...

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My boss spent about 2 hours going through his inbox and deleting what he didn't need and keeping what he did to free up some space. He did this on Wednesday Aug 1, 2007. Yesterday, he brought in his laptop and sync'd it to the network because i was doing updates on his machine. When it sync'd his email, all of the messages he had previously deleted came back into the inbox. (on both machines)

Is there a way for me to get his inbox back to the way it was on Wednesday? I thought maybe I could do a backup of it now and then restore it to the back to Wednesday and then just inport the messages from the last two days back in. I don't know if that would work though. Any thoughts? He really doesn't want to have to go through them all again.

Thank you in advance for any help.


We use Outlook 2003 running on XP Pro (Desktop) and Vista Business Ed. (laptop) The exchange server is running Windows Server 2003. Let me know if you need more info.

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My last emails received in the Inbox was dated sept. 2 ...on that date all my emails in SENT box as well as all my contacts in the directory had disappeared... tried to restore SENT emails but to no avail, fortunately was able to restore deleted contacts .... have consulted Yahoo Help regarding the MISSING SENT EMAILs and I got request reference number 15052347 last Sept 13 and 14 ...NO answer till this moment.

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I have live and gmail emails in my Windows and Gmail. When a new message comes in it shows briefly in my Windows inbox, then disappears. Messages can be seen under my gmail folder, but the inbox under live is blank. Why is this and how can I fix it?

Answer:Emails do not remain in Windows inbox

Welcome to PCR Lizmac, I am not able to answer your question as I am a Linux user but I am sure that someone else on our site will be able to answer your question. Have a Happy New Year and enjoy PCR.

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Someone please help. My inbox emails have suddenly disappeared from Firefox inbox. I don't know what I may have done, if anything other than to update Firefox to cause it, but would like them back if at all possible. Thanks.

Answer:All emails lost in Firefox inbox

Firefox doesn't have an Inbox, as far as I know.

Which client do you use for your email?

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Please can anyone help with this Windows Live Mail problem?
Suddenly my incoming emails have stopped appearing.
When I click send and receive they appear to be coming in but nothing is in the inbox.
I have checked into spam and other folders and they are not there.
I know I am getting emails because they are coming in on another computer.
It appears I can send because a sent message does come in on the other computer.
Thanks in anticipation.

Answer:Emails appear to download but inbox empty

Silly me - had the incoming dates button wrongly adjusted and wasn't seeing the new emails coming in.

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Someone please help. My inbox emails have suddenly disappeared from Firefox inbox. I don't know what I may have done, if anything other than to update Firefox to cause it, but would like them back if at all possible. Thanks.

Answer:Emails lost in Firefox inbox

Quote: Originally Posted by Bert01

I don't know what I may have done, if anything other than to update Firefox to cause it.

Well you should restore your backed up profile. If you don't have a profile backup but have system restore enabled you can try getting your old profile back by navigating to:


Copy and paste the above into Explorer's address bar or the Start> Run dialog box and press enter.

Make sure that Firefox is not running.

In the window that opens right click on the folder named Firefox and then choose "Properties" > "Previous Versions" then restore any version that was created on a date before you updated Firefox.

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Starting yesterday I am unable to move my emails from the inbox to the delete box to delete them. It says not enough memory. But I do have enough memory to open existing/new emails even with large attachments. What do i need to check and fix?

Here is my computer information:
Microsoft Windows XP
Home Edition
Version 2002
Service Pack 2
HP Pavilion
Intel Celeron CPU
1300 MHz
1.29 GHz, 256 MB of RAM

Thank you!

Answer:Solved: OE emails will not delete from inbox

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Hi there - hope you can help with this please! I am using Outlook 2010 for my email. I keep receiving deleted e-mails again and again also emails that I have kept in my inbox are duplicated at the same time. It is a POP server and set to keep a copy of messages on the server and keep them for 20days. I havent changed any settings and my e-mail has been perfect up til now.

It was suggested that i clear my browser cache which I did and it was OK for a day or so but now has reurned to re-sending emails.

Sysinfo report included below - Thanks in anticipation
Tech Support Guy System Info Utility version
OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
Processor: Pentium(R) Dual-Core CPU T4300 @ 2.10GHz, Intel64 Family 6 Model 23 Stepping 10
Processor Count: 2
RAM: 4025 Mb
Graphics Card: Mobile Intel(R) 4 Series Express Chipset Family, 1820 Mb
Hard Drives: C: Total - 464545 MB, Free - 386937 MB;
Motherboard: Acer, Aspire 5732Z
Antivirus: avast! Antivirus, Updated and Enabled

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How to block spam and junk emails from my inbox

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Help ! I am moving house , I have a blueyonder broadband outlook express account. I am unable to have this service at my next address.I literally have hundreds (if not thousands) of very important emails which I do not want to loose when I have to close down the service at my current address.I know that I could print these (which defeats the object and would use lots of trees) or forward them onto someone elses e-mail account.Surely there must be a better and easier way than this?Thank you in anticipation of solving this problem for me.

Answer:MovingHouse-Don't want to loose emails inbox etc

If they're stored in Outlook Express and not stored on the Blueyonder server, they are already on your PC. Unless you're leaving that behind too....

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I am using Outlook express and Win2000 O/S.

It has been operating fine with same settings.
Suddenly, inbox is no longer showing new emails recievd.(only old emails)
Although, outlook is succefully accessing server and recieving emails... and saying eg.6 messgages recievd.
However in new messages are shown.

To test: I send a message to myself. It send, it recieves.. but no new email in inbox appears.(although it says new message recieved)

If I run a search for the test email by subject, it will find the sent email in sent box, but not in inbox or any of my other folders.

Where are my emails going.??

I re-installed win2000, but no fix.

Please help

Answer:Emails being recieved not showing in inbox


Hi There!

Check your outlook options and see if there's something set there to sent the emails to a different location. something may have been changed and be placing the new emails into a different folder other than your "Inbox".
Good Luck!


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All mail in my Juno inbox before June 30, 2017 are missing. My browser is FoxFire and my computer operates under OSX version 10.9.5

I selected to view a limit of 100 messages per page and usually have several pages of inbox e-mails-now I only have one page of 100. When I called Juno, I was told it was because I needed more GBs as there was no room for them (although there was room for the e-mails created daily for my SENT and DRAFT accounts), and so I purchased 5 GBs (had 3) and was told the missing inbox emails would be "released" as soon as my GBs increased. Well after 24 hrs after my GB increase, no pre-June 30 e-mails returned and the out of country reps are saying there's nothing they can do and to pay for the Juno tech support offered.

I am missing pages of my inbox e-mails dated June 30 and before. Please can you help? Thank you.

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When I deleted an email from my inbox, all the remaining emails were deleted one at a time but almost instantly. When I went to my deleted items folder, I could see the emails but could not restore them and could not shut down Outlook 2007. I had to use task manager to shut Outlook down. I promptly ran a full virus scan but nothing showed up. I checked the next day and it looks like I can restore my inbox files. Is there something new or old out there that can cause this? I'm sure it was something containe in the email I tried to delete but don't rememder which one it was. Thanks

Answer:virus that deletes emails from inbox

Run this ESET's Online ScannerGeneral clean up and Prep (Do prior to any AV scans) can I view the log file from ESET Online Scanner? ESET Online Scanner saves a log file after running, which can be examined or sent in to ESET for further analysis. The path to the log file is "C:\Program Files\EsetOnlineScanner\log.txt". You can view this file by navigating to the directory and double-clicking on it in Windows Explorer, or by copying and pasting the path specification above (including the quotation marks) into the Start ? Run dialog box from the Start Menu on the desktop.

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After the proposed program folder, compression procedures have been lost incoming emails over the past 2 years. The program is under compression trimmed Inbox.dbx file. The reason is likely that the size of the file exceeded 2G.
The lost information is very important to me.
Are there any ways to restore lost information?

Answer:Outlook Express 6 inbox emails

SPAMMER, he'll be back under a diff username with a link to a recovery prog to buy.

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My emails disappeared right before my eyes from my Thunderbird email inbox yesterday.
I am desperate and would like to retrieve my emails.
I have tried compacting and also reindexing and neither of those brought my emails back.

I also tried to delete the inbox.msf file but am not quite sure if I got the right one. Still no
return of my emails when I restarted Thunderbird after deleting the inbox.msf file.

Would anyone have a detailed step by step set of instructions to deleting the inbox.msf file that they can share with me? I have some emails that I absolutely have to retrieve and today is only day 2 so I feel the longer I take to get things back the less my chances will be of restoring my email profile to what it was before all the emails disappeared.

Help please, and thank you.

Answer:Emails Disappearing from Thunderbird Inbox

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I run Office 2007. In Outlook, I am having loads of trouble sorting my mail. Take my Inbox, right at the top just under'Inbox', I have the following symbols, an Exclamation mark, a Reminder symbol, an Icon symbol, an Attachment symbol. The 'TO', 'Sent', 'Size', 'Category', 'From', and 'Created'. When I choose
View>Arrange By>From, The first set works well, the mail is all from sender 'A'. In the next set however, where I have various other senders, my email address is shown in the first column for ALL the mail.
So, I have from say ebay, [email protected] and so on. I do have the Sender in blue above each category, with either my name or my email in the first column.
What have I done wrong???:confused

Answer:Sorting emails in Outlook Inbox

Right click a blank space on the row with all the icons and field names on it and click Customize Current View. After a little experimentation you will be able to get it to display as you want it.

Not a good idea to put your email address on a public forum btw.

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It's very possible, that your Hotmail account has been hacked.
I suggest, you close it and you create a new one.

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a friend of mine suffered a shock when he saw all his inbox email were deleted by someone

is there any way to recover it

thnaks in advance

Answer:emails deleted from yahoo inbox

What a near impossible question to answer but if the messages have been deleted from the server and they don't appear in the deleted box then NO they can't be recovered.

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Due to a persistent virus, we wiped the system and reinstalled Win Vista. Verizon FiOS has a feature that when Windows Mail is reinstalled (as part of the Vista reinstallation) all the old emails appeared in the Inbox. Unfortunately, it did this 3 times so we now have 3 copies of every email in the Inbox totaling over 11,000 emails.

Is there any program that's safe to use to get rid of these duplicate emails? Some I looked at had tons of ads and I had to use system restore to get them out of my computer.

Gateway Model #SX2800-01
Win Vista Home Premium 64 Bit with SP2
Email: Windows Mail Version 6.0
Intel Core 2 Quad Processor Q8200
4 GB DDR3 Memory
640 GB HDD
DVD – Super Multi Drive with LabelFlash
Integrated LAN 10/100/1000
IE 9
Office 2010
Quickbooks Pro 2009
Envision LCD Monitor/Model # G918w1
HP Deskjet 3050A All-in-One J611 Series Printer (print/scan/copy)

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I just set up Thunderbird on my dad's machine, and all emails are going to the "trash" folder. I searched around settings, etc, but can't figure out how to set incoming emails to default to the inbox. Can someone tell me how to do this? Thanks.

Answer:Thunderbird: How can I get incoming emails to go to inbox?

By default email should go to Inbox, except the suspected spam Thunderbird sends to the Junk folder.

Did you set any message filters? Change any settings in 'folders and offline storage'?

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I am getting emails sent to my inbox from my email address as the sender.  The email topics look like spam topics.  I googled to find help and they said to change my email password,  send these to the spam folder, and do not open the emails.  I have done this and they are still coming. 
I called HP and Norton and they could not help.  Norton ran some tests and said I do not have a virus or maleware.
What is the cause of this problem, and how do I stop this from happening?  Your advice is appreciated

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I'm owner of a Nokia 930 and recently noticed that emails from my inbox(all) deleted or lost.In any case mails disappeared.

Answer:POP emails deleted or lost from inbox?

Go to settings on email and then sync.... From there you get the option to download emails from anytime rather then the standard 7 last days

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Im using vista home premium.
Windows mail is deleteing email one min. it will be there and the next its gone. Its not in any folders are the trash or the computers trash can. Its not every email but enough important ones are gettting deleted that I have to fix this problem

Answer:Windows mail deleting emails out of inbox by itself

Make sure you don't have any rules turned on that delete mails from your inbox.

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