Computer Support Forum

ENVY X360 NEEDS NEW SCREEN AND DIGITIZER

Question: ENVY X360 NEEDS NEW SCREEN AND DIGITIZER

Screen cracked on Hp envy x360 serial number [personal information removed]. The screen is cracked and every so often the screen shakes from side to side or zooms in and out on its own.

I need a link to either the screen or screen and digitizer

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Preferred Solution: ENVY X360 NEEDS NEW SCREEN AND DIGITIZER

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

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My duaghter cracked the digitizer glass on her laptop, but it still works fine after disabling the touchscreen. I know I can buy another digitizer glass and replace it, but if the lcd itself is still functional can you just remove the cracked glass and use it as a non-touchscreen laptop?

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Sadly the touchscreen of my ENVY x360 15-aq055na has cracked and now only one half of the screen responds to touch. My main problem is I'm having difficulties finding out which screen digitizers are compatibile with my model though. So i was wondering which digitizer panels would I be able to replace with my current broken one? ThanksRick

Answer:HP ENVY x360 Touchscreen Digitizer

That can be tricky. I am in the process of trying to find one for an Envy Spectre 13t that I donated to a no-for-profit organization a couple of years ago. Some one damaged the touchscreen. You will have to first check to see which screen yours has. Is it one with a UHD (3840 X 1260) or an FHD (1920 x 1080) display? The FHD version has a 30 pin connector and the UHD version has a 40-pin connector.According to the MSG document, yours has an FHD display, so you need the thirty pin display version. Which region of the world do you live in?  I need to know that to perform a search for a replacement screen. I will edit this shortly. Here is one in the UKhttp://www.laptop-lcd-screen.co.uk/shop/HP-COMPAQ-ENVY-X360-15-AQ055NA-15.6-LAPTOP-SCREEN-NO-DIGITIZ...

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Laptop frozen on login screen. Unresponsive to any keystrokes (ortouch commands) and will not forceably shut down by holding power button. There is no battery compartment to remove either. Please advise how to fix

Answer:HP Envy x360 frozen on welcome screen

Problem was fixed magically by my 2yr old son. Not sure what he did. In the future what would be the recommended procedure?

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Laptop frozen on login screen. Unresponsive to any keystrokes (ortouch commands) and will not forceably shut down by holding power button. There is no battery compartment to remove either. Please advise how to fix

Answer:HP Envy x360 frozen on welcome screen

Problem was fixed magically by my 2yr old son. Not sure what he did. In the future what would be the recommended procedure?

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Hi, I've been having an issue with my recently purchased HP ENVY x360. The screen will often display small animated bubbles at the top of the screen and they will begin to flicker uncontrollably unitl I restart my computer. PLEASE HELP!

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After using my laptop last night I had left it on my table and when I got up in the morning there was a crack on my laptop screen and when I switched it on left side of the screen touch sensor is working about the other half doesnt. I don't know how the crack appeared because I wasn't using it after my work. I would like to know an estimate for replacing my screen. It would be helpful if you tell me the amount instead of guiding me to different site.

Answer:Cracked screen for HP envy x360

Hi, I don't know what is your Envy x360 therefore can't check the price for you. What is it ?  Please use the following instructions to find out the model/product of your machine:  http://support.hp.com/us-en/document/c00033108Regards.

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I'm really disappointed with my HP Computer. When I switch to tablet mode the display doesn't rotate and I have 2 updates that constantly fail to update. I've read several post from user with the same problem (screen rotation) and the Ctrl-Alt-Up Arrow doesn't work. I'm really frustrated and checking my receipt to see if I can return this HP computer and get the Lenovo. 

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I received the Envy X360 Laptop for my birthday at the end of August and the following week I opened it to try it out, set it up, etc.  Everything was fine with the screen at that time.  While on vacation today I started to transfer my files and noticed there is a crack on the screen starting at the left side hinge and moving upward to the center of the screen.  Other than me, nobody has used or handled the computer since early September.  This computer was inspected when I opened the box and has been in the original box since then.  I have looked online and noticed there have been several issues with the screens on these computers and the hinges.  I want to know what programs or support is available to address this issue. 

Answer:Screen Cracked on ENvy X360

  Was the computer purchased on a "premium" (or "gold") credit-card?Sometimes, those cards include "accidental" (or "all-perils") damage on items purchased. That's your only hope to avoid paying for a new screen, and for its installation. 

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Just discovered my laptop screen is cracked

Answer:HP Envy x360 m6-w010dx screen is cracked

Hello @ladyisamensch, Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums, I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More. I understand that you are having an issue with the display, and wanted to assist you!  I see that you noticed the screen is cracked. There are only a couple of options available to you, for this type of situation.  You can either try to replace the screen yourself.  Or send it in to HP for repair.  For more information about both of these options, try reviewing the following document: HP Notebook PCs - Diagnosing a Liquid Crystal Display (LCD) for Damage Please let me know if this information helps you resolve the issue by marking this post as "Accept as Solution", this will help others easily find the information they may be looking for.  Also, clicking the Thumbs up below is a great way to say thanks! Have a great day!

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I bought the HP ENVY x360 13.3 from Costco.  It was a great deal for an i7 with 16GB of RAM.  I noticed that when I installed apps or when the machine was under load the screen would show flickering blocks all over.  Flickering black blocks as if there was static on the screen.  I tried a few things to fix the problem.  I reset Windows 10Ran Windows Update to get current.Uninstalled and Re-Installed the display dirver from the Device Manager.None of these worked. Here is what worked:1.  Since the issue affected my display and apparently nothing else, I went to the HP Drivers page for my model.  For mine it was here http://support.hp.com/us-en/drivers/selfservice/hp-envy-13-y000-x360-convertible-pc/12499182/model/1... 2.  I noticed that there was an updated driver for version 1607 of Windows.  That matched the version on my machine.  I downloaded and installed the new display driver.   3.  Problems Solved!  Haven't had the flicker blocks since.  After that I downloaded and installed all of the 1607 updates.  I am so good now!  I really like this machine. I hope this helps  others that have the same problem. 

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Thank you for any help on this, as I am stumped. I was given an Envy x360 touch screen laptop from a friend who claims the sreen cracked on its own, and the touch functionality was thrown off. I never did a touch screen laptop, but I have done plenty of digitizers so I thought it would nto be a big deal. Initially I noticed that the touch screen was somewhat responsive, but BARELY. You could touch it, and it may or may not register somewhere else on the screen. Experience showed me that even if a digitizer is cracked, it can often maintain its functionality, especially if there is one clean crack, so I got suspicious out of the gate. Nevertheless, the digitizer came, and I put it in, looks brand new, but the touch was not there. I ran the erase block diag test, and when I put my finger all over the screen, blocks from other parts of the screen were being erased. Over a couple minutes, I got it down to like 10 blocks, but never could complete it. The drag and drop test was a complete lost cause. I read about issues when upgrading Windows that you could lose the touch, but this is in bios so I'm not assuming that could be an issue. So the screen was fixed, but that same lack of functionality was there. So I ordered a control board, the little board that sits on the edge of the monitor where to plug in the touch screen ribbons, I just put that in, no change. I have made sure that the ribbons are going in as far as possible, a number of times already. Any... Read more

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Hi! This is my first time here. I dropped my laptop today and cracked the screen. I would like to know what I need to do to have it replaced and about how much it would cost. Thank you.

Answer:Replacement Screen HP ENVY x360 - m6-w101dx

You will need to call HP Support in your area.  Start here>>Contact HP

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One of the first, if not the first, model of the HP Envy x360 bought a few years ago. Battery went bad, I replaced that myeslf in August 2016. 3 months later, started getting the 'blue screen of death' ; began happening more frequenty until I couldn't even do enough research on it before it would shut off. Friend tried to replace the hard drive, given the error message at startup, didn't resolve issue. Then tried to install a new operating system, also mentioned in error message - still didn't resolve. Now the laptop won't turn on at all. Hard reset and everything.  Keep at it, or sell for parts?

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Hi there, I have a question concerning my laptop and would really appriciate any help. Since I bought the laptop, I noticed the detail. The display support (which serves to open and close the laptop) has a small inclination. I do not see that the tilt is increasing, but I want to know if it can affect the integrity of the laptop in the long term. I attach an image with what I describe.  Thank you in advance!

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Bought a brand new Envy last Thursday, touchscreen did not work.  Called support and they remotely worked on it for a few hours ultimately having to restore to factory settings, still did not work.  Exchanged laptop at store yesterday and the touchscreen on this one does not work either.   Per the sales person at the store the touchscreen should work with computer in laptop or tablet mode, is this correct? Is there a known issue with these that I should choose another model?   Is there something that has to be enabled?  I have checked the drivers and all is newest version and enabled. Thanks for any help.

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I purchased this HP X360 notebook on December 23rd and gave it to my 15 year old son for Christmas.  He has been using it for a total of 14 days when he discovered the screen was coming apart from the top cover.  When he tried to put the screen back in IT CRACKED.  I am so dissapointed in this $700 purchase.  Has anyone had a similar issue?  

Answer:Screen on ENVY X360 Notebook coming out!

Akash M: Chris, , as I see from the product information, the warranty coverage on the product stands as Normal Factory warranty and the issue that you are facing is only categorized for Accidentally damage, to meet this need, HP provides Accidental Damage Protection, a more focused approach to hardware protection and is available for HP-branded notebooks, handheld devices, and tablet PCs. Unfortunately, this Protection is not available in your notebook and hence, it will be a paid repair. This is the response I get from HP!!!!  I have purchased my last HP product.  HP Sucks!

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HI, i need someones help please, my screen rotation was working in tent mode and tablet mode etc up until a week or to ago, my laptop is only two months old and ive literally only used it a handful of times. it now wont rotate when i go into these modes. the icon on the utility tray is locked out and grey so cant be selected. i cannot select auto rotate in disply like has been mentioned. ive tried trning the display to portrait and then selecting it but it just stays greyed out all the time. ive tried auto rotate in the regedit settings to what people say online and no changes. any help please before i take this laptop back and get a refund and stuff like this shouldnt be happening after a very short purchase time. ive made sure the newest display and graphics drivers are installed my model number is hp envy x360 convertible,  model is 15-ar052sa thanks in advance Aalan.  

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I am going to be purchasing the Envy x360 m6-ar004dx with the AMD 9800p apu with Radeon R7 integrated graphics. Has anyone found a pressure sensitive stylus that works with it? And does the screen in tablet mode have different orientaion angles? Like a vertical orientaion? Thanks in advance

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When I stop working for more than a min or two, the laptop auto logs off to a black screen.If I don't see it happen and start hitting cntrl+alt+del soon enough, it completely locks and you have to hold down power and restart the laptop. What I have done:* Loaded all HP updates* Loaded all Windows Updates* Changed the screen saver from "none" to 3d text and set it at 60 mins* Changed the "battery and plugged in" settings to 30 minutes* Changed all other power settings either to never sleep or made them at least 60 minutes This started happening randomly a few weeks back. I thought I fixed it by changing the screen saver to something other than "none". It fixed it for 2-3 weeks.Now it's doing it again except a lot more frequently. I was locked out of my laptop during a call today. Not good. Does it have to do with the touchscreen? I use it but not often. It's like the laptop says I give up and just decides it wants to shut me out.Thanks in advance for the help.  

Answer:hp envy x360 keeps logging off to a black screen

Hey @dtucker7,Welcome to the HP Support Forums! This is a great place to find solutions and help from our community! I understand you have some trouble with your notebook restarting on its own. I'd be happy to help you with that. I'd suggest starting with this document: HP PCs - The Computer Restarts Unexpectedly (Windows 10, 8) Please keep me posted.  You can always say thanks by hitting the Thumbs Up button below!Cheers.

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i'm considering purchasing HP envy x360 15t, my only problem is that i've read many posts complaining about vertical lines that appear on the screen of the laptop.It seems like a  common problem on this model and i'm wondering if this problem is still exsited in the models that are sold in the HP online store-and if so, does it have any solution?thank you!

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How do I turn on the touchscreen option on my laptop? The other forums that describe to press the windows button + X does not work. Also under device manager the settings button is not highlighted therefore I cannot change settings. I would like to turn on the touch screen on my computer. Thanks

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I cracked my screen, warranty is expired and need a new screen. Anyone know where i can get one?

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Hello All, My children dropped the HP Envy x360 M6 AQ105DX I purchased on black friday.  The screen has cracked.  I took it to Best Buy and asked them for a quote.  They said it would be around 500 dollars to fix.  I think I should be able to do this work myself.  I see they have replacement screens on eBay.  Does anyone know where I can find out how to remove the screen.  I have seen tear downs for other HP Envy x360 models, but not my own. Thanks, Shannon Sumner

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I got this Hp ENVY, Model 15-u110dx laptop recently. When I try to use the  Laptop in TENT mode, screen is not rotating. I dont use this option much. It was working before normally. But suddenly, I dont see the screen to rotate when I try to use laptop in TENT or Tablet mode. I searched the formum for such similar issue and I dont see anyone has reported that earrlier. Please adivce. 

Answer:HP Envy X360 - Screen not rotating in Tent mode

Hi @Jeevanand? ,Thank you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community!I came across your post about the Notebook, and wanted to assist you! I have looked into your issue about your HP Envy X360  and the option not working in Tent mode. This function will be disabled in Tent mode. Only in Tablet mode. Thanks.

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My power button lights up, I can hear the fan in the computer running and my screen lights up (to an extent) however, the screen is still black and unusable

Answer:Hp envy x360 screen lights up a shade of black but nothing e...

SydneyD1229 Hello;Allow me to welcome you to the HP forums!I read your post about your PC having a black screen and wanted to help.Here are some troubleshooting steps you can try: HP Notebook PCs - Troubleshooting Black Screen Displays with No Error Messages During Startup or Boo...Good Luck========================================================================I am a volunteer and I do not work for, nor do I represent, HP.---------------------------------------------------------------If my posts helped you, please click the Thumbs-Up symbol to say thanks.If my posts solved your problem please click "Accept As Solution".========================================================================

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I've tried everything to make my computer screen flip when I put my computer into "tent" mode. I've gone into the settings and changed it so that it allows my computer screen to auto rotate and it never does. I've changed display settings and have made sure all updates are completed, and nothing seems to work. I have only had this computer for about a month and a half and I haven't used the computer as a "tent" much either. I've had it work before but suddently it stopped and I'm confused as to what I need to do to make it work again. 

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HelloI am Akram and living in UAE, Last day my HPEnvy Convertable laptop Screen was broken/damaged by feeling down and its touch is not working on left side of Screen and there is crake shown on left side. Rest of the Screen is okay. i have 10 months warenty pending . Please Advise me what should i do, how can i contact the HP dealer and where are they located in UAE, how much it will cost in AED and if any cheaper way is there to repire it.Looking forward for your HelpThanks

Answer:Damage Glass or screen of HP ENVY x360 - 15-w102ne (ENERGY S...

Hi Akram, you can contact Hp support at 888-999-4747. Unless you have a warranty that covers accidental damage there will be a charge to have the screen replaced. HP's charges are a little high but atleast you know you are getting branded original parts replaced.




Please click ?Accept as Solution ? if you feel my post solved your issue, it will help others find the solution.Click the ?Kudos, Thumbs Up" on the bottom left to say ?Thanks? for helping.

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My ENVY m6-AQ003 x360 touch screen function clicks itself. It clicks really fast in a straight vertical line. I havn't used it in a couple days so when I turned it on and it started clicking my first thought was the mouse was acting up or the touch pad. so I unplugged the mouse and restarted the computer. It continued to do it after the restart so I tried to turn off the touchpad. But the screen kept clicking before I could. Although it has stopped after i played around with it. It seems to keep doing it from time to time a few clicks. I know it is the touch screen function after I realized that the touch screen makes circles where you click and the mouse and touch pad don't. I hope there is a quick fix so I dont' have this problem when I travel in a few days.

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Hi, I bought this laptop a week ago from Amazon. I bought it because it was said that on tablet mode I could use the screen rotation and have it use as a tablet as well. But when it was shipped I found out that screen rotation mode is not working. I tried to upgrade the drivers but I could not encounter a solid solution. Please advise to me on behalf of this issue. RegardsAhmet

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My son booted up his computer yesterday and when he was entering his password to enter Windows the keystrokes were not registering on the Password space and then the monitor just went blank.  The computer will turn on (power button and fan running) but nothing at all on the monitor.  I have tried a hard reset, external monitor and BIOS boot and nothing has worked. Any thoughts or suggestions? RCT

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Hi, yesterday I put my laptop on my desk with the screen nothing wrong with it, after looking away from he screen for a second i found that there was suddenly a spider crack at the top of my screen next to the built in camera. one fine crack runs right down my screen it dosn't seem to be my mouse at the moment but iv no idea how this could have happened. I'v had my laptop about a year and a half now. the price i payed i was gutted to find it brake with out me doing anything nor anyone else were can i sent it to be repaired id rather it be by HP or a HP approved repair service. i am willing to install a new touch screen my self if i can buy a new screen but iv no idea were i could buy from that is HP approved  or other wise prefer an HP approved as theres nothing else wrong with my laptop. any help with how this could have happened and were i can get it fixed would be appreciated ^^

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I have read through numerous posts and questions regarding this issue with no found solution. My computer is relatively brand new and yet I cannot get it allow the screen to rotate. Not only does it not recognize when i fold my computer over but even when I manually go to press tablet mode i cannot press screen rotation. The screen rotation button in the action center is greyed out so I cannot press it at all. I have tried:Going through the control panel and selecting "Allow the screen to auto-rotate"It automatically unselects it after a while and still won't rotate for the short time that it shows it is allowing it. (yes I hit Apply and OK) Going through System Settings: The "Lock rotation of this display" is set to "on" and will not allow me to change it. Going through regedit and setting the screen rotation to "1" Updating and restarting the laptop. Including manually going through HP's website to update Intel's Virtual Button Driver and Graphics Driver. Please help me find a proper solution, I have had an HP before but this laptop is completely ruining my experience with them.

Answer:HP Envy x360 - Screen Won't Rotate (Rotation Lock is Stuck)

Hi @StuPC,Thanks for becoming a member of the HP Support Forums. I understand you are having an issue with the screen rotation. I will be glad to help you. Please post the full product number and operating system in use on your computer. See the following, if you need help with that information.How Do I Find My Model Number or Product Number?Is the Windows Version on My Computer 32-bit or 64-bit? Please get back to me, so I can help you.

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Question: HP X360 digitizer

Hello,I'd like to know if this version of the HP SPECTRE X360 included the digitizer. Ty for your help.The model is: HP Spectre x360 13-4158ng.

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This morning my laptop screen turned pink and overlapping imprints of text and pictures. I ran a diagnositics test and Video Palette Failed with failure id: PPG073-805840-MFPWLK-Q2. any idea on a fix? Thanks //Vipul

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Anyone know if the new Spectre x360 released in October 2016 supports digitizer pen? HP customer service does not seem to know and none of the early reviews say anything about it. Looking at this particular model:http://store.hp.com/us/en/pdp/Laptops/hp-spectre-x360-convertible-laptop-13t-touch-w9b13av-1

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Loving my HP Spectre X360 convertible. It's my first touchscreen laptop and it's awesome! So I did some research to find which active pen/stylus would work best and it appears the Dell does. So I bought one - the Dell active pen PN556W. It connects via bluetooth and the buttons work, however I can't draw or do anything else with the actual tip of the pen (I can with my finger). I have a feeling it's because this particular active pen uses the new wacom technology but the HP laptop uses the older synaptics technology - is this right? Is there a fix for this? Otherwise, does this just mean I have to get an active pen/stylus that uses synaptics technology? I would prefer an answer to this question rather than a comment telling me to buy the HP active pen please. Thanks, Rebecca 

Answer:Synapitcs or wacom digitizer for HP Spectre x360 convertible

Hi!, @rebeccabrouse: Welcome to HP Forum !.  See ... http://support.hp.com/au-en/document/c05166879 And, this videos ... https://www.google.com.ar/url?sa=t&source=web&rct=j&url=https://www.youtube.com/watch%3Fv%3DRL5pqx34... https://www.google.com.ar/url?sa=t&source=web&rct=j&url=https://www.youtube.com/watch%3Fv%3Dun1hlfSd... https://www.google.com.ar/url?sa=t&source=web&rct=j&url=https://www.youtube.com/watch%3Fv%3DS1I1HyGH...

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I have  a hp spectre x360 model 13-4005dx and its LCD digitizer is cracked.My lab top still has the warranty but the customer service told me it is not under warranty.When I search the web too many people have the same problem. does Hp has any plan to solve this issue? how I can replace the digitizer, I went trough the pdf that you uploaded but there was nothing about changing the lcd digitizer.

Answer:hp spectre x360 model 13-4005dx LCD digitizer replacement

 Hi @Amir8, Welcome to the HP Forums! I understand from your posts that you are having an issue with your HP Spectre x360 - 13-4005dx Notebook and the cracked LCD screen.  The new Panel will come with a display panel cable, microphones, hinges, webcam, and wirelessantenna cables and transceivers if ordering from HP. Other companies should be including these parts. I can not confirm any thing other than what HP does. Here is a link to order HP Parts, if you need it. Just select your Country or Region first.  Please get back to me how this goes. If this post helps you to resolve the issue you can click the Thumbs up icon to show gratitude! Please click the Accept as Solution, to the right of the Thumbs up icon, if your issues is resolved.   Thanks.

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Hello,I've followed some posts on this support forum, regarding if the new Spectre x360 Kaby Lake (Product# W9B13AV_1 http://store.hp.com/us/en/pdp/Laptops/hp-spectre-x360-convertible-laptop-13t-touch-w9b13av-1) supports or not an active pen.What we've learned is that this laptop doesn't work with HP Active Pen (Product# T5E12AA#ABL http://store.hp.com/us/en/pdp/accessories-88342--1/hp-active-pen-t5e12aa-abl) and HP Active Stylus (Product# J4R51AA#ABL http://store.hp.com/us/en/pdp/accessories-88342--1/hp-active-pen-j4r51aa-abl), based on some answers from the support team on previous posts, and based on the information contained in this page: http://support.hp.com/au-en/document/c05166879.Some early online reviews stated that there is no support for active pen, Lisa Gade from MobileTechReview said: "The one feature missing from the previous generation is the active digitizer for the optional HP Active Stylus (a Synaptics pen technology). Given how heavily HP has advertised this feature in the previous generation, I'm surprised they removed it. And yes, it's really gone--there's no active digitizer listed in device manager, and I tested both Synaptics pens and Wacom and N-Trig pens just in case they'd switched to a different pen technology. That means you can use your finger or a capacitive stylus like those made for the iPad Air, but not a precise pen with pressure levels and palm rejection."http://www.mobiletechreview.com/notebooks/HP-Spectre-x360-Late-2016.htmSo, Is HP Spec... Read more

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What's the difference between the HP Spectre x360 and the HP Envy x360? They both look the same.The only noticeable difference is that HP Spectre x360 has a Radiance Infinity display, while HP Envy x360 has an IPS display. Having the same specs, except for the display, why is the Spectre x360 more expensive than the Envy x360 ? Moreover, I thought that IPS is better than TN, which is my guess that is the technology used for the Radiance Infinity.

Answer:HP Spectre x360 vs HP Envy x360

Hi, You've got few questions about those products. Well, come to a store and yoy can see the differences. Better still, you can buty 2 machines and compare.  For build quality, the HP Spectre x360 is much better than the Envy x360 you can also find Pavilion x360 - we are talking about SPECS and BUILD here about plastics and metals about wood and gold. Regards.

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I need to find a digitizer for my envy model M1W21UA. Haven't been able to find it anywhere

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I need to find a digitizer for my envy model M1W21UA. Haven't been able to find it anywhere

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Hey Everyone, My laptop has got a crack in the display glass. The display is perfectly fine along with the touch, however i want to replace the upper glass so that it becomes normal and i can use it for presentations and other things. I have tried getting hold of the digitizer but it seems like no body has it. Official partners, service centre guys, local/chinese products. No one. Can you suggest me what to do here?  Thanks

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The digitzer on my son's Envy 15t cracked when dropped at school. I successfully replaced it and it functions. However, when I calibrate the digitizer, the location touched on the digitizer does not line up with the expected loacation on the LCD.The alignment is correct in the upper left hand corner and along the top. But, as I progress to the right and down touching the digitizer, the two components no longer line up. The farther right and down I go, the greater the shift. I have uninstalled and reinstalled the HID in Devise Manager, updated the drivers, disabled and re-enabled the HID, preformed the hard reset, reset and recalibrated multiple times, installed Windows updates, and preformed the HP diagnostic UEFI test. The UEFI test was a little odd. When clearing the squares, the screen appeared to be inversed. Meaning that when I touched the top of the screen, the squares on the bottom would be removed, and vice versa. The test to mover the boxes around had the same type of issue. To move a box up, I had to drag it downward. Weird. Updating the BIOS and chipset drivers is my next task. Has anyone else had such an experience or advice? Yes, I ordered the correct part but that does not mean I received the proper part number. Thank you. 

Answer:HP Envy 15t : Replaced digitizer does not calibrate accurate...

I'm going through a very similar thing with a 15-u. I replaced the digitizer, and the touch is all out of whack, barely responsive, unusable. I have to ask, when the screen was cracked, did you notice if the touch still worked or was it already out of whack at that point.  On the 15-u, it was out of whack with the cracked screen, and basically the same with a brand new digitizer. I even replaced the control board next to the screen with no change. Please reply to let us know if the bios updates helped, I would love to try that but the dang customer didn't give the power adapter.

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Hi,  I just bought Envy x360 2-in-1 15.6" Touch-Screen Laptop - Intel Core i7 - 16GB Memory and I found it is making noise even if I am not doing anything.  I completed my account setup and install chrome and started using the laptop; the noise is continuouly coming up- not sure cooling fan or HD noise.  I am thinking to replace it (might be defective) or return it.  Please advice if anyone has any experience with this model.  

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Hello. I have just bought this notebook and I searching on google i noticed it has an internal M.2 port next to the HDD, and in this hp official manual it mentions M.2 SSS support, but not for this specified model. How do i check compatibility ? (mostly with BIOS). It would be awesome if i could add a SSD without loosing the 1TB hdd.  Thank you.

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I'm a cartoonist and bought the HP Envy x360 in Septmeber or so of 2016. I was at Best Buy and only purchased it because both Best Buy and HP marketed the laptop as good for drawing. Then I find out I need to buy a pen. I just got the HP Active Stylus for Christmas, the guys at Best Buy said it's compatible and so does the HP site here: http://support.hp.com/us-en/document/c05166879 It's not working. There aren't many directions. I read that the first time you use it, a set up screen should pop up, but it isn't. I don't know if it's just me, if I'm not using it correctly, or if it's just not compatible with my computer. If it isn't, what should I get instead?

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Question: HP Envy x360

My envy x360 m6 ae151dx makes some rattling noises seemingly from the fan. Should I worry about this? If I buy a laptop cooler, will it be fixed?

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Question: HP ENVY x360 m6

My laptop touch screen was showing some bubbles with flashing touches on the screen. I had to connect it to the external monitor to use it. Can somebody help?

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Question: HP ENVY x360 M6

My in box deletes messages before I can read or save them.

Answer:HP ENVY x360 M6

Hi @threadfin410?, What email are you using (Gmail, Outlook, Yahoo...)? And are you accessing it in an Internet browser? Do you access the same email account on any other devices? When the messages are deleted, can you still find them in your Deleted/Trash folder? Any additional info would be helpful.

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Question: Envy x360

My Envy touch screen has had problems since I got it. It was purchased in December 2016 but I just put it into use last month. Almost every time I open it after sitting closed for a period of time, the screen starts jumping around with phantom mouse clicks going off everywhere opening, closing, resizing & generally wrecking havoc on anything that is open. If I close and reopen it a couple of times it will work for a bit but the touch screen is so unpredictable as to be worthless. I have tried to figure out who to contact but I cannot even get past the find your product portion of hp's website because it keeps saying it cannot find that product. Thank you for any help!

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Question: HP ENVY X360

Hi I bought an HP Envy x360 it only worked for 6 months.  It does not switch on there is a light only when it charges.  Can anyone help. 

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hi, I bought a HP Envy x360 laptop (m6-w103dx) in the US a couple of months ago and today it has just shut down (died) on me and I cannot boot it up. Power cable light is on, so has power, but nothing's happening.I plug in the charger and the orange light turns on and then when I click the power button it blinks white one time then it turns off right away.Any help would be appreciated... Thanks...

Answer:NEW HP Envy x360 Won't Turn On

If you leave the power adapter plugged in dose the led stay amber?That means it is charging. Your troubleshooting describes a notebook with too low of a battery charge to boot into Windows. Let it charge for an hour or so before trying to power it on.  

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I really can't understand what seems to be wrong with this computer it's not even a month old and it already won't even work. I tried to turn it on everything roars up but the screen is blank I've spent hours trying to look up what the issue is. The caps lock blinks once then it just stays blank. Sometimes the computer will restart then do t again and loop as well. I thought at first it was the CPU but then I got the the bios recovery screen and it tried to fix the bios and I thought if the CPU was out then the bios wouldn't work. It just confuses me even more. Any help is much appreciated.

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Hello, I recently purchased the HP Envy M6 AQ105DX laptop and as I was upgrading the RAM and the hard drive to an SSD, I noticed that there was an M.2 slot on the motherboard that may allow for a secondary SSD for the operating system.  I tried to do some resaerch, but since it is a relatively new laptop, there doesn't seem to be too many post on this particular laptop. I noticed that there are several posts about previous versons of the x360, but I am wary of trusting those answers because obviously technology changes, and different motherboards are used and specs change.  Anywho, the label right next to the port says mSATA, but all of the mSata SSD for sale online have different pin configurations. The form that looks closet to my port is a PCIe slot. I have included a picture of my slot and if someone could confirm the compatibility, I will forever be in your debt. Thank you.

Answer:HP Envy x360 M6 aq105dx

Hi, From your image, I can't see which way you can fit a M.2 (mSATA) SSD, side way or up-side-down. At least it must be like  which numbers which show the length of the SSD. Regards.

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im thinking about buying an HP Envy x360 and was wondering if any pens will work for it, like a wacom digitizer or pen. Thanks

Answer:Hp Envy x360 pen compatability

I have recently purchased an HP Envy 360 to replace my Surface Pro 3 (needed a bigger screen). I have the screen pen that came with my Pro 3...is it compatible with the Envy?  ...or do I need a different one....if so what is available?

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Just want to know if the HP ENVY x360 can take a sim card. Thanks

Answer:does the hp envy x360 have a sim card?

EMERALDFLAME50 wrote:Just want to know if the HP ENVY x360 can take a sim card. ThanksHi, No, it does NOT a slot for WWAN card. You CAN'T use a SIM card without WWAN card. Regards.

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My HP Envy x360 laptop keeps restarting every time I open my lid. My settings are already on Sleep mode for when I close the lid. This just started occurring recently and I've already tried running quick tests via F2 function and upgraded the BIOS. Doing a system recovery is my last resort. 

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Hi, I am currently on my 4th HP laptop and finding them to be woefully inadeqaute at delaing with the simplest of tasks reliably!.... I won't go into the issues with previous laptops but the problems I am experiencing with this one after only a month are beyond a joke for a 650 laptop, especially as I am hardly pushing it to the limit..... I only use the internet, a little bit of streaming, Word docs, email (Windows Live Mail) etc... This laptop is the HP Envy X360 15-ar052sa with the AMD A12-9700p processor, which I was told means it would be good at multi threading. Since I purchased it I have had issues with the tracker pad going mental on startup and flicking around the screen by itself for 3 - 5 minutes, and the laptop getting rediculously hot with the fan on continuously, despite me only checking and sending emails through Live Mail on some of these occassions, i.e. no other programs running. Thankfully these issues seemed to resolve themselves during the course of some Windows updates (Not sure which ones solved the issues though.) Unfortunately since I installed an 'HP Notebook System BIOS Update (AMD Processors)' about 5 days ago the laptop regularly gets hot again, sometimes has difficulty streaming videos on Youtube, has crashed multiple times, Chrome now runs slow and freezes regularly.... I do not know if the update is responsible, but the timings coincide.... Also I'm not at all techi so would need fairly idiot proof answers if possible&nbs... Read more

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Hello,I recently received Envy x360 15-u111 dx as a gift and I was wondering if can upgrade the gpu to improve gaming performance.Current specs are cpu i7 5500U and gpu intel hd graphics 5500. I know that I cannot replace the graphic card but I wanted to add nvidia geforce gtx 860 or 870 and basically I'm wondering this is possible or not ?Thank you in advance!













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Answer:upgrading gpu on HP Envy x360

Hi, Unfortunately no, you can't upgrade or add video card to your computer, the whole series has two options: Internal graphics:Intel HD Graphics 5500 (5th generation processors)Intel HD Graphics 4400 (4th generation processors)Support for DX11, HD Decode, and HDMI Source:  http://h10032.www1.hp.com/ctg/Manual/c04513489.pdf More info:    http://support.hp.com/us-en/product/HP-ENVY-x360-Convertible-PC-series/7252842/model/7757205/manuals/ Regards.

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Question: Envy x360 freezing

Laptop will randomly feeze to the point it becomes completely unresponsive and requires a hard reset.  This has happened consistently since I've had the laptop. In the last couple month the frequency has rapidly increased.  I have contacted HP Support numerous times and continue to get different answers and the run around each time. - All Windows and BIOS updates are ran- I did a clean reinstall of Windows based on recommendation from the chat session. Then I had one agent tell me it was probably malware and needed to send me a recovery disk, then the next person said it was a bad Microsoft update.  I've done everything asked and I still have a laptop that is constantly freezing, and this is becoming increasingly frustrating. I've noticed this seems to be a common issue with my model of laptop, and wondering if there is a fix for it. Please someone help me out here.

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Hello, My laptop is currently operating without a battery plugged in. The battery was defective and has been removed. I have been running on AC power only. Today, the laptop will not power on at all. The AC power supply is good. When plugged in, i get a solid white led light from the power supply input led.When pressing the power button and releasing, there is a slight delay, then the led on the power button flashes white once and the led at the power supply flashes white, red, white, then back to solid white.The fan does not turn on and there are no noises.The laptop has not been dropped or damaged in anyway and was purchased new in 2014. Does this mean the motherboard is no good anymore? Thanks,Jacob













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Answer:Envy X360 won't turn on

Yes I am afraid it does

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Hello, I have an Envy x360 15t-w000 purchased a little over a year ago.  Product number K8Q06AV.  I recently cracked my screen and am having trouble locating a digitizer.  I do not need an LCD, just the digitizer.  Could you possible tell me where I could purchase one?  Thank you! 

Answer:HP Envy x360 15t-w000

This looks like one or both of these may be the correct part. HP's Manual: Manual provides no part number for the digitizer and glass. I would suggest pulling the screen and disassembling down to the glass and digitizer and compare to the pictures in the auctions: http://www.ebay.com/itm/HP-Envy-x360-15t-15t-w100-Touch-Screen-Glass-with-digitizer-Assembly-15-6-Ne... http://www.ebay.com/itm/HP-Envy-x360-15t-15t-w000-Touch-Screen-Glass-with-digitizer-Assembly-15-6-Ne... If this is "the Answer" please click "Accept as Solution" to help others find it. 

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I need help. This is my first HP laptop, and so far it has been a nightmare. I have had serious problems with lag time for response when online, between selecting a website and the ability to scroll on any main page.Now, as I was updating what the laptop HP service Centre said I needed to update, I ran into further problems while surfing online, and then the fan kicked on, and my screen went black. I cannot recover it.This has been very frustrating and now I don't know how to reboot it as it's an internal battery - something I didn't know before buying it - so I'm unable to stop the fan from running.How can I stop this? What is causing this problem?I'm worried the fan is going to burn out because I can't stop it!! And I'm also really worried I just wasted a lot of money on this brand new laptop that is not proving to be very good at all!!!

Answer:HP envy x360 problems

Hello @thealison, Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums, I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More. I came across your post about the notebook not starting, and wanted to help! To start, can you provide me with the Product Number of the notebook?  Here is a link you can use that will help you find your Model and Product Number:How Do I Find My Model Number or Product Number? The performance issue you are having with the notebook, while online, can be caused by many things.  To get the notebook back up and running, try performing a Hard Reset.  You can use the following document to assist you: HP Notebook PCs - Computer Does Not Start (Windows 10) Please let me know if this information helps you resolve the issue by marking this post as  "Accept as Solution" , this will help others easily find the information they may be looking for.  Also, clicking the Thumbs up below is a great way to say thanks! Have a great day!

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I'm new to this forum but not to HP. Over the years I've enjoyed and hated a few systems all desktop models. Now due to a physical condition I find myself bed ridden 90% of the time with no changes to come. I have been doing some research for a new 2-in-1 notebook and came across this configuration at Costco. It can't be matched at the HP web site and I guess I'm asking if it's a good computer as well as a good deal. Envy 360 13t touch screen  new Intel i7-7500 chip 16 Gb RAM1 Tb SSD drive 13 in touch screen WLED Backlit QHD + ( 3200 x 1800 ) Display 1 USB C port3 USB 3.1 ports1 HDMIMulti format multi media card reader Of course all the other standard Wi-Fi, Bluetooth,Widows 10 Pro1Year subscription to Microsoft Office2 year warranty included with accidental and theft2 additional years warranty using the Costco CitiBank cardA Concierge 24 hr technical USA service. as I said I can't duplicate this at the HP Store site. Is the computer a decent deal? Is the Envy a decent computer? Can a stylus be used with this system. I'm hoping to hear back from all those who have had at least some experience or knowledge with this particular unit. Thanks Bob  

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Is there anyway to use my Envy x360 as a 2nd monitor for my work laptop? If so, what type of adapter would I need?

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Hello,I'm having some trouble with my Envy x360 (m6-w103dx). I like it a lot so far and decided it needed a boost, so I took a Crucial BX100 250GB SSD I had and cloned the HDD that came with the laptop to the SSD. Immediately on boot the laptop says the drive's smart status has an issue/failing (which doesn't seem right, the other PC's I've been trying the SSD on aren't showing the same things, and just this morning the SSD was functioning perfectly fine as the boot drive of an older PC)After that the laptop would say "Boot device not found, Please install an operating system on your hard disk" (3F0).So I figured okay, maybe I botched cloning the HDD. I plugged the SSD back into my desktop and wiped it clean, and prepared a Windows 10 USB installer. While I was doing this, I also put the original HDD back in the laptop to make sure it was still functioning properly and the laptop booted up fine just like it used to.I put the wiped/cleaned SSD back into the laptop. I'm still getting the message about the drive's smart status on boot, and "Boot device not found, Please install an operating system on your hard disk" (3F0). So sounds like I just need to install windows...plugged in the Win 10 USB drive, and set bios to boot USB first. After that Windows 10 installer came up just like it normally does but there were no drives detected. I'm pretty stuck at this point. I've tried cloning, wiping the drive and initializing it as MBR, and again wiping it and trying... Read more

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Today my laptop turned off at random. It won't start up and the caps lock key flashes once when attempting it.

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My laptop was unable to start after it turned off when I was using the recovery manager to set up the factory settings. It is not possible to use the recovery manager again.  Can you please help me to find a solution for this problem?

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Just bought this for my son to take to college but would like to add a SSD for the operating system but he'll need more than 256gb total storage so I dont want to ditch the 1 TB HD. Thanks

Answer:Can you add a SSD to HP ENVY x360 - m6-ar004dx and keep 1TB ...

Hi,No additional 2.5 inch SATA slot or supported M.2 SSD slot for your model.You can nevertheless upgrade built in hard drive to 2.5 SATA SSD.Manual: http://h10032.www1.hp.com/ctg/Manual/c05085451Specs: https://support.hp.com/us-en/product/hp-envy-m6-ar000-x360-convertible-pc/10862133/model/11715532/do...Support for a 256-MB, M2.2280, PCIe 34SS, NVMe, TLC SSD (only on computer models equipped with an AMD A9-9410 processor)�Your laptop came with AMD Quad-Core FX-9800P processor. So no guaranteed M.2 SSD support.RegardsVisruth

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Hi, my HP envy x360 died suddenly and refuses to turn on. I thought the charger gave out at first, so I bought another one but even the new one is not charging my laptop. The charger light does not glow orange or white, and I tried holding down the power button and mute button for 10 seconds, and still nothing happened. Pls help I have an exam tomorrow

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I have a brand new Envy x360 that I've had about a week. The power will turn on but there is no display, no HDD activity and lights on the cap locks and mute will not turn on. I've tried a hard reboot, held the power button down for up to 30 seconds to shut it off. I've connected it to an external monitor via the hdmi port, and i've disconnected the battery for about 30 minutes, connected AC power. Still not display, no bios post and no HDD activity light. At this point I'm guessing the motherboard failed. Are there any other troubleshooting suggestions or should I return it to the store I got it at (Costco) for a replacement?

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I purchased my new Envy x360 about 4 months ago. It ran great up until now and it suddenly won't turn on. When plugged in the charger cord indicates that the computer is fully charged. When the power button is pushed the light beside the button turns on for approximately 10 seconds then goes off but nothing else happens. I have tried a hard reset but it did not help. I really need this fixed quickly and without losing the saved memory.

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No display by HDMI or touch screen. Fan is running and lighted keyboard function works properly. Any way to factory reset?

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Hello, I've been having this issue since yesterday. I was using my laptop until the battery died and I tried to charge it but it wouldn't turn back on. There is a solid white light when the adapter is connected so I know it's fully charged now, but my laptop will not turn on. Please help

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Hi, I recently bought a HP ENVY X360 and it's really slow, it sometimes takes up to 15 minutes to start up, it freezes alot and sometimes the screeen goes black and i can only see the mouse... What can i do to make it faster? and to stop it from freezing? Thank you

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My notebook keeps restarting at unknown times. i thought it was due to sleep settings but I switched them off and it still happens. it seems to happen more when I have it charging. Anyone else having this problem?

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Hi, looking for a convertible, X360 style, laptop. The IT guy says I need i7 with dedicated graphics and it needs to be able to replace my desktop so run dual screens, hook up to the network, sit off to the side of my desk while I use a full keyboard. The HP Envy X360 seems to tick the i7 and graphics card boxes but I just can't find out whether there is anyway to replicate a normal docking station....anyone able to help?

Answer:HP Envy X360 Business Use

Hi!, @Hlrock: For Help you, Can, indicate the model complet and P/N (Product number), of your netbook ?.

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My laptop is fully charged but will not power on. 

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Three weeks after purchase (lovely machine), twice in past few days the cursor goes suddenly more and more crazy two or three minutes after switch on, opening all kinds of app and data file and sometimes highlighting data and making changes (without saving!). Switching off (which is exceedingly hard in this context) and on again seems to clear the fault. How do I avoid this, please? I'm terrified of its happening when I'm using the machine in a meeting or even showing a presentation.... Thanks, all - Eric

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My computer is less than a month old and it shut down on me. I have charged it and left it but when I press the power button the fan starts aND the caps key blinks but it doesn't turn on. Then is it stops and tries to turn on again. Nothing shows up on the screen at all. I don't think my hard drive is turning on. I have not dropped it, spilled anything on it, had it in heat or anything. I need this to be fix asap!

Answer:HP Envy x360 Won't Turn On

Hi ambowditch.  so, your notebook having issue with no display & caps lock is blink. caps lock blink is actually was an error which is notebook motherboard was try to tell to user.what u need to do is, try to count how many time caps lock is blink.  try do following troubleshooting first before u count the caps lock blink. 1. perform power cycle. remove battery & power adapter. then press & hold power button for 30 sec. then plug in power adapter only and power on the unit. make sure battery is not installed. if you lucky, may be the notebook will start with HP Logo and windows will load as usual. but if not, try to count how many time caps lock is blink. thanks. ghost. Please mark my post as SOLVED if it has resolved your problem. It helps others with similar situations.

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I've had this HP Envy for a little over a year now, and shortly after having it the keyboard backlight just stopped working.  It didn't really bother me until recently, as now I find that I'm in situations where the backlight would be handy. I've tried restoring the BIOS to the default, and I've tried updating the BIOS.  The designated backlight key also does not work anymore, but its alternate fn command (f5) works.  

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Hi, looking for a convertible, X360 style, laptop. The IT guy says I need i7 with dedicated graphics and it needs to be able to replace my desktop so run dual screens, hook up to the network, sit off to the side of my desk while I use a full keyboard. The HP Envy X360 seems to tick the i7 and graphics card boxes but I just can't find out whether there is anyway to replicate a normal docking station....anyone able to help?

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Hi, I'm having trouble with Windows Hello. When I first purchased my notebook, Windows Hello was working fine, I had set it up correctly and had been using it successfully for a couple of weeks. Now, it's suddenly not working, and when I try to configure it in settings, there's an error that it cannot find the camera. I've been through the support blogs/forums and tried everything I could find, i.e. updating the software drivers, updating bios, restarting, etc. I have no idea how to get it working again. I can still unlock with my pin/password but it's just inconvenient when it was so quick to use Windows Hello before.  If anyone can help that would be fab!  Cheers

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I was using my laptop, set it down on the counter and the screen went black. Thought maybe the battery died so I plugged it in and the laptop would not turn on. I tried a hard reboot and no success. There are no lights on whatsoever. I am really disappointed because this laptop is only 15 months old! I should have never wasted my money on a HP. Should have bought a Mac! Any help would be appreciated.

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Hi, I want to install 256 GB SSDfor my laptop without removing HDD.Does my laptop support SSD installation without removing HDD?What specifications should I look for while buying SSD? Thanks in advance,Amol

Answer:SSD for HP ENVY x360 - m6-aq105dx

Hi,You can put M.2 2280 SATA-3 TLC SSD and make it boot drive by cloning or clean install of Windows 10. See this thread:https://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/HP-Envy-x360-M6-aq105dx/td-p/5...And use HDD as storage drive.Create HP Recovery USB using HP Recovery Manager before going for any Upgrade.RegardsVisruth

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greetings.  Will we see in Future a other Version from the Envy X360 with AMD APU and DUAL CHANNEL RAM? I dont now why the hell you but only one Ram slot in this Maschine....  Pls Tell me if we will see more Envy X360 with AMD APU ... better a 9830P with Dual Channel RAM.. and open Features for overclocking and undervolting... Pls build this.  I like the ENvy.. and i will buy 2 of them.. but not with singel Channel ram... this makes no sense.. AMD can have such more Power with fast RAM. greetings Sunjy

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Why does my HP ENVY x360 - 15z-ar000 CTO (ENERGY STAR) say the memory is 2133mhz ddr-4 ram but the specs say it's only 933 mhz. Can I upgrade my ram in this model?

Answer:why does my HP ENVY x360 - 15z-ar000 CTO say the ram is ddr...

Hi: The memory will only run at half the rated spec of what the processor FSB runs at, with one memory module. So, even if you have DDR4-2133 memory in the PC, if your notebook has the AMD FX-9800P processor, that processor's FSB speed is a maximum of 1866 Mhz. One memory module cannot run in DDR mode. So 1866 MHz/2 = 933 MHz, which is correct if your notebook does not have 2 matching size modules (then it runs in DDR mode -- 1866 Mhz). See chapter 1 of the service manual... http://h10032.www1.hp.com/ctg/Manual/c05085451

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Hello!The HP support can't help me by phone. Someone will help me, may be. My notebook has 2 speakers. I can hear the right channel in right side, but the left channel in middle (not left side). Is it engineers solution or troubble?Thanks in advance.P.S. This is my notebook - http://support.hp.com/us-en/product/HP+ENVY+15-aq100+x360+Convertible+PC/12499186/model/13556136?jum... 

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We just bought an Hp envy x360. Upon start up there are ghost touches on the screen. It will open and close multiple windows after a few minutes it will stop then function normally. We purchased it from Best Buy within the last month. 

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My problem that I am having is that I opened my camera app on my HP Envy x360 and it gave me an error message saying that it may be blocked by some antivirus. I checked Norton Security Suite and it wasn't blocking anything. I tried installing a new driver and that did not help. I have come to the conclusion that my camera is unplugged. Also, my computer makes a almost grinding noise when the fan comes on at low temperature, however once it heats up enough the sound goes away. It almost sounds like a card in bike spokes. I do not live near any HP stores and I do not have any way to get this fixed. I have a warranty with 7 months left. I am taking a trip to the Visalia/Tulare area and noticed there is an HP store there. Is there any chance I can get this problem fixed while there?

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