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SOLVED Keyboard and Touchpad don't work / Ideapad ...

Question: SOLVED Keyboard and Touchpad don't work / Ideapad ...

*************** SOLVED *************Hi there ! I really need your help this is very concerning.My PC is an Ideapad 100S-14IBR. While I was typing some text in college, my hardware (touchpad and keyboard) stopped responding and the text editor kept on writing the last key I pressed, as if kept it pressed. Not concerned, I just hard rebooted because I was stuck. This hasn't solved the issue, both my touchpad and keyboard are still unresponsive. When booting, pressing F12 to acces boot menu doesn't work either (used to work). The keyboard isn't even recognised in boot... this makes me think the problem is a lot more serious thant what I thought At home, I did a complete reinstall of the system with a USB keyboard and mouse plugged after saving my works. Reinstalling didn't solve the problem, the touchpad and keyboard still don't work. I checked and I have both mouse and keyboard drivers, all up to date. The Windows Diagnosing Utility didn't find anything. Lenovo System Update doesn't give me any result too.How can I fix this please ? Help will be greatly appreciated. I need this computer for work :/ Thanks

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Preferred Solution: SOLVED Keyboard and Touchpad don't work / Ideapad ...

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Answer: SOLVED Keyboard and Touchpad don't work / Ideapad ...

Oh don't mind.I did the "power off the computer and press the power button for 15 sec" trick.It worked ! Sorry for the annoyance !

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I have a recently-purchased Lenovo 100s Ideapad 11iby Windows10.  After about a month of struggling to get the WiFi to work and get all of the W10 updates installed, it froze.  I did the Novo button complete reset to start over. when restarted, the keyboard and trackpad do not work.  I can't complete the install process because I can't type anything in. An external mouse works, and I can type using the on-screen keyboard, but that's all. now what?

Answer:100s Ideapad W10 keyboard and touchpad don't work

i have the same problem.  have you been able to resolve this?

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The issue has already solved, just writing for thos who might have the same issue. One day when I turned the notebook on, the keyboard and touchpad did not work. Restarting ddi not help.The only thing I put my attention that time was the battery is almost discharged, so I turned the notebook off, closed the lid, and plugged it in. The next day I turned it on, and everything was working.  Another idea on why it happened: when the notebook lid opens and closes, it might switch to tablet mode, so that the keyboad and touchpad are off.

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Hi! I've just bought ideapad 320-15isk1. My touchpad don't react on 2-finger tap (right - click button) (1,3,4 are ok)2. Combinations with button"Fn" doesn't works at all.  Help me please

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I am having real issues with my Lenovo Z580 laptop touchpad. The touchpad functions normally, but freezes unexpectedly. I have to click ALT + Tab and change the window for it to work again. I have removed and re-installed the drivers and this has had no impact.  It is really frustrating as it is becoming more and more regular and also the keyboard seems to be having minor issues too. If anyone can help it would be most appreciated Thanks, Will













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Answer:Ideapad Z580 - touchpad / keyboard issues

hi Will,
 
Welcome to the Lenovo Forums.
 
Just to check
 
Curious, if you don't re-install the Touchpad driver from the lenovo website and let Windows use a generic driver, are you still getting freezing issues while using the Touchpad?
 
If you have the Synaptics touchpad and it works fine with the generic driver then the problem is likey with the driver. Try to install this driver directly from the Synaptics website:
 
Windows 8/7/XP/Vista 64/32-bit Edition v17.0.19
118.1 MB zip
 
If the freezing issue still occur even with a generic touchpad driver then it's likely that the Touchpad is showing signs of imminent failure. In this case, I recommend you contact lenovo and report your findings.
 
As for the keyboard, are some of the keys not working?
 - If some of the keyboard keys are intermittently working then this is likely a keyboard failure and I recommend you report this also when you contact lenovo.
 
Support phone list
 
 
Regards

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Hello everyone,I've been really annoyed with this issue for quite a long time (8 months approx.) but since I need my laptop for school purposes, I just though I'll complain to Lenovo by their phone line and use my warranty (which I still have; I don't really know how to say it better) when this school year is over.Now to the issues, I'll skip more unimportant babbling.The first and biggest issue is that my keyboard and touchpad will randomly turn off and the only thing that can make them work again is sleeping and waking the laptop or running my "driver restarter script" which will terminate ELAN tasks and launch them again. Another solution is to click turn of & off in the touchpad manager until it comes on again or the most extreme one is restarting the whole laptop. USBs (WI-FI and most likely everything else), work just fine so I can generally do the "easy" way with help of my mouse.EDIT: There's also this beeping sound whenever I try to turn the touchpad on and off during this issue.The severity of this issue is that it can't be predicted in any way (or at least I think so). It can happen once a day, once a three days or even ten times in mere five minutes. Sometimes is enough to restart ELAN tasks one time, sometimes I need to do it like twenty times and still nothing (I sleep the laptop then, obviously).Another "minor" issues are: the fan will go off for no reason, this happens really rarely and thus I don't care, usually it's enough to turn the dust clearing mode ... Read more

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Hi! I have an Ideapad Z560. All of a sudden both keyboard and Synaptic touchpad stopped working. I restored the laptop to the original image and updated all drivers from Lenovo first and from Synaptic later; then I replaced the keyboard with a spare I had, then I opened the laptop and reattached all cables to make sure there are no loose cables.Nothing worked.What's interesting is that both the touchpad and keyboard report themselves as attached to PS/2 port.Is it normal? What else can I do? What else can cause the issue?I'd like to replace the touchpad but I cannot find the part anywhere. Is it available from Lenovo? Are there any generic ones? I've been searching using "Ideapad Z560 touchpad for sale" and "Synaptic touchpad for sale". Many thanks in advance, 

Answer:Ideapad Z560 touchpad and keyboard not working

1mikezat1 wrote:Hi! I have an Ideapad Z560. All of a sudden both keyboard and Synaptic touchpad stopped working. I restored the laptop to the original image and updated all drivers from Lenovo first and from Synaptic later; then I replaced the keyboard with a spare I had, then I opened the laptop and reattached all cables to make sure there are no loose cables.Nothing worked.What's interesting is that both the touchpad and keyboard report themselves as attached to PS/2 port.Is it normal? What else can I do? What else can cause the issue?I'd like to replace the touchpad but I cannot find the part anywhere. Is it available from Lenovo? Are there any generic ones? I've been searching using "Ideapad Z560 touchpad for sale" and "Synaptic touchpad for sale". Many thanks in advance, Try restoring to initial condition using the one key recovery program.

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LIST OF KEYBOARD ERRORS  (12:36 PM 9/16/2015)U530 Touch Laptop (IdeaPad) 20289Windows 10 (64bit) key  - resultEsc = qF6  = iF7  = no responseW   = \wE   = F4 (close window)R   = grU   = huI    = F6 (deactivate touch pad)P   = 'p7   = 799   = 79G   = grH   = hu'   = 'p someone mentioned it could be a BIOS problem?.....HEEEEEELLLLLPPPPPP, PLEEAAASSSEEE!!!

Answer:KEYBOARD / TOUCHPAD ERRORS (U530 ideapad)

Hi Ryan_ovonel,         
     
Welcome to the Forums  
 
As per the query we understood that you are facing issue with the keyboard in your Lenovo U530 laptop.
 
This could be issue with the keyboard language, try to change the keyboard layout, go to control panel select region and language option and select keyboard and languages option and select change keyboard and check for the issue.
 
Best regards,         
 
Ashwin.S





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Several combination keys are not working ex. crtl+v, shift+v, etc. Touchpad right key only works when the left key is pressed in combination. What should I do?

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Helloi just bought a ideapad 100-15IBY an i was install windows 10 .. drivers and other software after 2 days the keyboard stop working i was connect a usb keyboard ,i was uninstall windows 7 and  install windows 10but same problemis working only screen on off , and luminosity + -i was try a day to fix with all drivers from offficial page dut nothinki was resetting bios in default mode ,, i don;t know what to do 











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Answer:lenovo ideapad 100-15IBY keyboard and touchpad in ...

the keyboard does not work even in bios i want to mentionate cause i was change the hdd with a ssd 

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Hello, This was originally a thread about a different problem, but now that's fixed, and I'm having this problem. My laptop's keyboard and touchpad are not registering anything I do. Luckily I can plug in a USB mouse and keyboard for the time being, but I would very much like to get this fixed. I tried taking out the battery and AC adapter, and holding down the power button for 30 seconds, and that didn't seem to help. I also checked to see if the drivers were up to date, and they are. If anyone knows anything I can do, please elet me know.  Thank you

Answer:Ideapad S415 Keyboard and Touchpad Not Working

hi ewinnub,
 
Welcome to Lenovo Community Forums!
 
Try Accessing the Ease of access by going through
 Control Panel, clicking Ease of Access, clicking Ease of Access Center, and then clicking Make the keyboard easier to use.
 
 
Uncheck everything and Save it.
 
Restart the Pc and check the keyboard and touchpad
 
Hope this helps
Cheers!





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i just installed window 7 32bit,and on the  lenovo website there is no mouse and keybard  driver compatible with window 7,it only availbe for winodw 8, How and where i can get keyboard working ,the top button is not working F1,F2  etc..

Answer:Mouse and Keyboard Touchpad Driver - ideapad 100-...

Hi afrojacksed  , 
 
 
Welcome to the Community Forums .
 
For missing drivers in Device Manager:
 
Most drivers uploaded from the support site are certified tested drivers by the manufacturer's engineers .
This doesn't limit users to customize their installation of operating system and likewise drivers .
 
Microsoft Windows 7 would also have its own native driver thru device manager update driver option. 
On device manager , update driver and browse my computer , let me pick  option for the generic driver. 
 
or
 
Just like having a custom built machine with a retail OS to get proper drivers you can use the hardware ID's and getting it directly from the manufacturer of the device .
 
Steps using hardware ID then searching it via google.
Checking on PCIDatabase for the manufacturer /vendor and related drivers.
 
 
For Hotkey specific buttons: 
 
Download and install this  . 
Check also on Hotkey if enabled on BIOS .
Turn off the pc and use the Novo Button (number 6 page 7) 
From the Novo menu choose BIOS set up. Configuration tab , hotkey switch. 
Then save and exit from the Exit Tab .
 
 
Update us how it goes. 
 
 
Regards
 
**edited for additional links **

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I bought a Lenovo IdeaPad 100-15IBD a few days ago, and after a series of problems that I manage to fix, I woke up this morning to find out that my keyboard and touchpad are not working. Last night (about 9 hours ago) it was working fine. Anyone have any idea how can I fix this?

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On my laptop Satellite L20 not working keyboard and touchpad, but keyboard work in BIOS, USB-ports also not working (USB mouse).

Can i get update file for BIOS(traditional updating from boot CD, not OS!)

Sorry for my bad English.

Answer:Satellite L20 keyboard & touchpad not working but keyboard work in BIOS

If the traditional BIOS update is not available on the download page the only way to get it is to contact nearest authorized service provider. They have all versions.

But this keyboard and mouse issue is really strange. can you use it if you start operating system in ?safe mode??

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The touchpad on my ideapad 700 has suddenly stopped working.
 
I've done  a search on both the internet and on here and all I'm seeing is variations on "go to device manage and click here" at least part of which I cannot do as my touchpad isn't working.......
 
How can I fix this? Without having to navigate to areas I can only get to by using my touchpad.....
 
ThanksLee
 
Mod's Edit: System model added to the front of Subject line to improve visibility / clarity.
 

Answer:Ideapad 700 - Touchpad doesn't work

Maybe you disabled it by mistake. Try pressing the F6 button or Fn+F6 combination

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What is the software and where can I download it?Lenovo Touch Software was crashing in Windows 8 start, trying to reinstall but where is it?--edit--Don't mind, just found it on chinese lenovo's drivers pagehttp://support1.lenovo.com.cn/lenovo/wsi/Modules/Driverdownload.aspx?SearchType=1&LogicType=0&Machin...it is called IntelligentTouchpad

Answer:IdeaPad y500 touchpad disable keyboard shortcut Fn+F6

Hi Danalec
 
Welcome in Lenovo Forums
 
Would you please clarify more with your touchpad issue  Is the touchpad not working 
 
Please let me know 
 
Thanks 
Alaa





Did someone help you today? Press the star on the left to thank them with a Kudo!If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.Follow @LenovoForums on Twitter!

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The keyboard stopped working then when I went to check the system settings the touch pad stopped working so the laptop looks like it is frozen but the screen is still updating, I just can?t type or move the mouse. I have tried to press/hold the power button but because it is a part of the keyboard it doesn?t work. Please help me!!! I only bought it a week ago today!!! 

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My keyboard and touch pad both stopped working about a week ago. I assumed I needed to update considering I hadnt used this PC in over six months I updated using a USB mouse and keyboard and now nothing works not even the USb mouse/keyboard. Unfortunately I am out of warranty as well if anyone has any solutions please help! I am in urgent need!

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Hello, I can't get the touchpad scrolling to work with Windows. I tried installing/reinstalling and updating the driver but nothing worked. I tried installing Ubuntu on the laptop, and there I got multitouch scrolling even without drivers, so I don't really think the touchpad can't support scrolling.I'm running latest Windows 10 with latest drivers from Lenovo support page. Why is this problem? Is it the Windows or the official drivers for Windows are bugged?(It won't work with 7/8.1 either, tried them all)

Answer:Lenovo Ideapad 100 15-IBY touchpad scroll not work...

Seems like the problem is that Lenovo thought this would be acceptable place to cut costs (not having any touchpad scrolling).  They are very very wrong, this thing is going right back to the store.

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Hey,
 
Ive recently installed Windows 8. After upgrading my touchpad worked fine but without any gestures.
I've been looking through the web for answers to my questions but so far nothing worked. 
Im able to use the mouse and the buttons normally but im missing my 2 fingers scrolls and other gestures that Windows 8 feature. 
Ive tried installing the latest driver from Synaptics but when i go to settings all i get is Buttons (see picture)
Any thoughts?
 
Link to image
 
Moderator note: images larger than 50k converted to links per forum rules:  Lenovo Community Participation Rules













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Answer:ideapad z360 touchpad doesnt work all the way

The driver you are downloading from chinese site currently, try that.





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Hey all, so I've been trying to play games without a mouse on my laptop but I can't use both the keyboard and the touchpad at the same time.  I've looked at other forums but unfortunately none of them seem to work for this specific model.  Does anyone have any suggestions on methods or drivers I could install?

Answer:Lenovo P400 Ideapad: Unable to use keyboard/ touchpad at same time

hi bowlinger,
 
Welcome to the Forums!
 
Your issue might be similar to this thread.
 
If your PC came with a Synaptics Touchpad, try to:
1. Go to the Control Panel (large icon view) then > click Mouse > Device Settings tab > Settings. Under the Synaptics Settings, go to Pointing > Sensitivity > Palmcheck and set the palm sensitivity to minimum and test the game.
 
Link to picture
 
If you have an ELAN touchpad, try to:
2. Adjust the PalmTracking option under Additional Tab on the ELAN Smart Pad settings to the minimum and observe.
 
Link to picture
 
If the problem remains, consider removing the Touchpad driver under Control Panel (large icon view) > Programs and reboot.
 
Let me know how it goes.
 
Regards

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the keyboard and touchpad of my laptop is not working .after my little brother tried to login into the password protected laptop ..using touch screen keyboard .....please help 

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Good morning everyone, I have this problem where you find the following problem, in Bios the keyboard and mouse work normally, when windows the two stop updating and need to put external. I have already reinstalled the system and all available website drivers are available. (Tap Display normal working).

Answer:Keyboard and touchpad do not work

@rodvice

 

Thank you for visiting our English HP Support Forum. We are only able to reply to posts written in English. To ensure a quick response it would be advisable to post your question in English. The following links are here to assist you if you prefer to post in the following Language Forum.
 

German: HP Kundenforum
Spanish: Foro de usuarios de HP
French: Forum des utilisateurs
Portuguese: Fórum dos usuários HP
Chinese: ??????????
Korean: HP ??????
Thank you for your understanding.

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Hello, I wanted to play Minecraft on my Yoga 900 but when you are using the keyboard the touchpad is non responsive. Does anyone have a fix? I have installed the latest drivers and BIOS already. Thanks













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Answer:When using keyboard Touchpad does not work.

Hi pieceofchum , 
 
 
Welcome to the Community Forums.
 
You may be able to fix this by minimizing the Palm Checker of the mouse settings .
 
The path would be : 
Control Panel  > Mouse > Device Settings > Settings > Pointing > sensitivity > Palm Check > Lowest 
Click on link for the visual guide.
 
Hope this helped you .
 
 
 
Regards,
 

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Hey, community!I was just wondering if anyone knew why my computer doesn't let me use my keyboard and touchpad at the same time. I mostly encounter this problem with gaming, using the WASD/<^>v keys. Is there some way to fix this?Thanks!Milo

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I already have the issue that when I put my E5570 to sleep and wake it up again that the keyboard and touchpad do not work. So I have disable the sleep options in the BIOS.
Now I run into different issues.Yesterday I booted the laptop and it hang on the DELL logo, After a while it stated that my EFI file would not be correct. Force reboot and it booted straight to Windows.
What's more annoying is the fact that the laptop boot, the DELL logo is shown and then the screens go's black, as if it's not connected. SO it looks like it hangs.BUT an external monitor through HDMI does work and show the windows logon.The keyboard and touchpad also do not work.External mouse and keyboard do work.
So pretty much I got a brick when I do not have external display/keyboard and mouse available.
When I reboot the laptop it works fine again.Am I the only one with this?Loads of issues with the laptop and wondering if I just have a faulty laptop...
Clean Windows 10 Pro install is done 5 times.Used the  DELL Command Update to install all drivers and patches.Issues keep existing...

Answer:Latitude E5570 - Black display, no resons to keyboard/touchpad - External display/keyboard/mouse do work

I have been spending a lot of hours in troubleshooting this week.
Diagnostics are 100% ok.
Reinstalled Windows 10 about 15 times.Installing drivers by hands, installing drives trhough the dell update management application.The issues keeps existing.
To sum the them up:- Cold boot (laptop is off) to Windows. Keyboard/Touchpad do not work. (Reboot and they work again)- Resume from sleep. Keyboard/Touchpad do not work. (Reboot and the work again)
After I got the laptop I installed 32Gb of RAM and an 512Gb Samsung 950Pro PCIE M.2 NVME drive.The drive should be support as Dell states on the product page and in the manual that PCIE with NVME is supported.
"Advanced features, like industry-leading M.2 SATA and M.2 PCIe/NVME solid state drives, provide data transfer speeds up to 4x faster over traditional hard drivers. "
In order to get the drive visible and running on PCIe I had to disable the sata controller in the BIOS.This way the drive is detected in Windows as an PCIe NVME capable drive.
Just to verify if the issues I went back to default with the delivered 256Gb M.2 sata drive and 8Gb RAM.To install Windows I had to turn the Sata controller back on.
Installed the drivers manually updated WIndows and tested.The issues do NOT occur.
Retested by installing the drivers using the Dell Update Application.The issues do NOT occur.
So I figured out that the SATA controller somehow is the guilty part for all the issues.I mean when enabled to ACHI or RAID the sleep and non... Read more

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I haven't used my laptop in a while and when I tried to switch it on it comes up saying that the keyboard is not working and instructs me to press F1 to continue. I then did this where it allowed me to enter my first password, the one you set up in accounts/administrator which I did but......... When it has done all it's done and it's onto the home screen the keyboard and touchpad won't work????? But there's another problem...... I cannot connect to my wireless to go to the site to see if there is any software to upload because I need to enter my wireless password but due to the obvious I can't do this!!!!!! I have a wireless mouse tho which will move the cursor so I am able to do bits but wouldn't have a clue how to rectify this can someone please help!!!!!!! Thankyou Tam

Answer:Laptop touchpad /keyboard won't work

try a usb mouse & a usb keyboard to get things set up so you can get things set up.Some HELP in posting on Computing.net plus free progs and instructions Cheers

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Hey everyone! I just got a new Edge 15 yesterday (this is the Best Buy exclusive one, and it's more expensive of the two options available), but I'm having an issue with it that's really preventing me from enjoying using the machine, and it's incredibly frustrating! Whenever I press keys on the keyboard and go to use the touchpad together with it, the touchpad freezes/delays for a number of seconds. It makes it incredibly difficult to play any kind of casual game or just browse the web. I've spent a long time looking up solutions, but none of them have helped at all. This Lenovo uses the Alps driver and while it has palm tracking, turning it down to minimum doesn't fix the problem, neither does going through windows 8.1 and choosing the option to have no delay in the mouse/touchpad settings there. I have no idea what to do to fix this problem, if anyone could help that'd be amazing!

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Hi, I'm using a HP EliteBook. And recently I've been using this docking station to insert a monitor and a different keyboard to it. That worked fine until I then had to take my laptop with me and ejected it from the docking station in a hurry (while it was turned off). And now my laptop does not respond at all to neither the keyboard nor the touchpad. My wireless mouse works, so I used the screen keyboard to unlock the PC. And the question is then; how am I supposed to fix this?

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Hi, I'm using a HP EliteBook. And recently I've been using this docking station to insert a monitor and a different keyboard to it. That worked fine until I then had to take my laptop with me and ejected it from the docking station in a hurry (while it was turned off). And now my laptop does not respond at all to neither the keyboard nor the touchpad. My wireless mouse works, so I used the screen keyboard to unlock the PC. And the question is then; how am I supposed to fix this?

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I have a Dell Inspiron 1420 runing with Windows Vista.

My disc drive wasn't reading the disc, so I followed these instructions:
http://support.microsoft.com/kb/314060
Windows Vista
Click Start, and then click All Programs.
Click Accessories, and then click Run.
Type regedit, and then click OK. If you are prompted for an administrator password or for a confirmation, type the password, or click Allow.
In the navigation pane, locate and then click the following registry subkey:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
In the right pane, click UpperFilters.

Note You may also see an UpperFilters.bak registry entry. You do not have to remove that entry. Click UpperFilters only. If you do not see the UpperFilters registry entry, you still might have to remove the LowerFilters registry entry. To do this, go to step 8.
On the Edit menu, click Delete.
When you are prompted to confirm the deletion, click Yes.
In the right pane, click LowerFilters.

Note If you do not see the LowerFilters registry entry, unfortunately this content cannot help you any further. Go to the "Next Steps" section for information about how you can find more solutions or more help on the Microsoft Web site.
On the Edit menu, click Delete.
When you are prompted to confirm the deletion, click Yes.
Exit Registry Editor.
Restart the computer.


I deleted both the upper and lower filters, the restarted my computer. The drive ... Read more

Answer:Laptop Keyboard and Touchpad won't work :(

Run a system restore -
START | type rstrui - choose restore point prior to registry editing

Regards. . .

jcgriff2

.

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Hello

I bought a Toshiba Satellite A80-154

The Keyboard doesn?t work.
I see the light but no key worked. The same with the touchpad.
I can?t go into the Bios.

When I plug a USB mice and keyboard in works fine.
I search for a new one in Ebay. The cheapest offer 24$+6$!

I see in the Windows system the keyboard and touchpad with a !
I don?t know what the problem is but it is not a Windows prob.
it doesn?t work either in Bios.


Thank you for Help

Answer:Satellite A80-154 - Keyboard and Touchpad don't work

Hi

It looks like a hardware problem.
If the warranty is valid you could contact the ASP in your country for a hardware check.

If the warranty is not valid you could firstly check if the keyboard cable was connected to the motherboard properly.
If it?s connected properly then a keyboard malfunction is possible and it would be advisable to check if a replacement would help to solve this issue.

The compatible parts can be ordered also from the ASP in your country.

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I just swapped a hard drive from a laptop with a busted screen to a laptop that works fine. Well, it did work fine until I activated Windows. The keyboard all of a sudden stopped working and the buttons below the touchpad won't work either.
I can't find any keyboard drivers for Windows 7 on Sony's website and the touchpad drivers didn't seem to work. A Windows update didn't work, either.

Sony Vaio VGN-NR498E
Windows 7 Enterprise 32-bit

I desperately need this laptop up and running as soon as possible.
 

Answer:Laptop Touchpad and Keyboard Don't Work

Attempting to update again didn't work.
 

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I have a Dell Inspiron 1420 runing with Windows Vista.

My disc drive wasn't reading the disc, so I followed these instructions:
http://support.microsoft.com/kb/314060
Windows Vista
Click Start, and then click All Programs.
Click Accessories, and then click Run.
Type regedit, and then click OK. If you are prompted for an administrator password or for a confirmation, type the password, or click Allow.
In the navigation pane, locate and then click the following registry subkey:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
In the right pane, click UpperFilters.

Note You may also see an UpperFilters.bak registry entry. You do not have to remove that entry. Click UpperFilters only. If you do not see the UpperFilters registry entry, you still might have to remove the LowerFilters registry entry. To do this, go to step 8.
On the Edit menu, click Delete.
When you are prompted to confirm the deletion, click Yes.
In the right pane, click LowerFilters.

Note If you do not see the LowerFilters registry entry, unfortunately this content cannot help you any further. Go to the "Next Steps" section for information about how you can find more solutions or more help on the Microsoft Web site.
On the Edit menu, click Delete.
When you are prompted to confirm the deletion, click Yes.
Exit Registry Editor.
Restart the computer.
I deleted both the upper and lower filters, the restarted my computer. The drive worked like new, except m... Read more

Answer:Laptop Keyboard and Touchpad won't work >:(

If you need more info on my computer, just ask and tell me where I can find the information and I'll get it. ^^;

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I noticed this problem while playing an onlin game. I lose touchpad functionality while i press a key on my keyboard. I attempted to fix the problem by setting the palmtracking option to minimum but it didnt fix the problem. What else can i do?

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When the keyboard is attached to my tablet the back-light comes on but none of the keys work and I'm only able to work the touch pad. In my device settings the keyboard says driver error. I tried to update the driver but it says it cant locate it. How do I fix this please? I am running Windows 10 if that has any baring on the issue. (SP3)
Thank You to any and all responses, its greatly appreciated.

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Hello,I recently bought a new HP Pavilion 15-bc035nd (Windows 10) but I am running into a few issues with it. When I go into sleep mode and then wake up the laptop, using the power button, the keyboard and touchpad stops working. I am not able to enter my password. Via an external mouse and keyboard I am able to enter my password succesfully. Even after entering my password I am still not able to use my touchpad/keyboard of my laptop. Only a hard reset enables me to use the keyboard/touchpad again. I have tried various settings regarding power management but nothing seems to resolve my issue... Any suggestions?Thanks in advance,Kevin

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typing with on screen keyboard atm. i have a diagnostic run available at request. deleted the malware associated already, if anyone can help me it would be greatly appreciated
 

Answer:ps/2 driver infected. keyboard and touchpad does not work

can anyone help me out...think combofix will do it?

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Hi guys, I bought a lenovo ideapad Y580 two weeks ago and I have a problem. It's not a big problem but it is kind of annoying when playing some games. When I am holding a key on the keyboard, my touchpad does not work, I can't click either.I want them to work at the same time, how do I do this? - Geertje













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Answer:Keyboard and touchpad don't work at the same time Y580

Hello Geertje, Please go to synaptics settings and set palm check  to minimum , let us know if problem persists.  Thanks  

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Hello,When I startup my E520 today, dont work internal keyboard, touchpad and trackpoint!If the notebook startup, key F1 to enter BIOS works, but on login screen Windows7 not!I try to restore BIOS settings to default, but without effect. I try to press ENTER key to enter in Boot menu, it works, but in this boot menu keyboard dont work! Note: When I plug the external USB keyboard or mouse, its working (but internal not)Please help me! Marek M.P.S. Sorry my English :-)

Answer:Internal keyboard and touchpad dont work!

hey machalik,welcome to the forums.it is strange that the internal keyboard and touchpad works at the BIOS area but not at the login screen.could you check and see if your BIOS is at version 1.22/1.09 . if it isn't, head over to http://support.lenovo.comif it is at that version, reflash your bios and see if that helps.





WW Social MediaImportant Note: If you need help, post your question in the forum, and include your system type, model number and OS. Do not post your serial number.Did someone help you today? Press the star on the left to thank them with a Kudo!If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! Follow @LenovoForums on Twitter!Have you checked out the Community Knowledgebase yet?!How to send a private message? --> Check out this article.

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I have problem with keyboard and touchpad. Laptop is Satellite A300-1G5

I have Vista home premium and when I power computer on, I must put password in user box then my keyboard and touchpad don't work.

In Bios my keyboard working but when Vista starts it does not.

How I solve this problem?

Thanks!

Answer:Satellite A300-1G5: Keyboard and touchpad do not work

Hi

First of all please check the device status in the device manager.
Please check if the keyboard and touchpad are listed correctly without any yellow exclamation marks.

But you should try to reinstall the drivers again even though the keyboard and the touchpad were recognized properly.
In this case I would recommend removing the keyboard and the touchpad from the device manager and then you should reboot the notebook once again.

After Vista has rebooted the both devices should be recognized again and should work.

Please check this!

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I am not able to type in my password nor get F1 or  F12 buttons to work (or Lenovo Care button), and can't get to BIOS. I can use the touchpad but that's all.  I can turn the computer off, restart, and put it in sleep. I did use the Rescue and Recovery Startup Disk I made and noted that kbdclass was running, kbdhid was stopped.  It seems like a hardware problem, but I have no way of checking the devices that I can figure out. I hooked up an external keyboard via USB and it didn't even light up.  What now?  













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Answer:Keyboard and buttons don't work, touchpad does on V100

You would almost have to try a keyboard swapto troubleshoot that problem. New or good used one.

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Ever since I've upgraded my dad's laptop to Windows 10, the keyboard and touchpad stop working randomly, and would work only after I restart the computer. (logging off, switch user, standby mode doesn't resolve it.)
There is no pattern to it. Sometimes it would be ok for a few days, sometimes it would happen again after a few hours. I mostly do internet browsing on the laptop.

When the problem occurred:
- The keyboard AND the touchpad would both stop working at the same time.
- USB mouse still works. (I do not have an external keyboard to test)
- The lights on the keys themselves (eg caps lock, wifi) would still remain on if they're activated but cannot be toggled on/off as usual.
- The device manager still showed no problems with the mouse or keyboard.

Things I've tried:
- sfc /scannow
- disabled sticky keys
- used the generic drivers for keyboard and touchpad
- reinstalled the drivers for keyboard and touchpad
- updated to the latest synaptics driver
- made a new synaptics trackpad profile
- disabled touchpad when using the USB mouse

Laptop stats:
HP Pavillion dm1-4002AU
Windows 10 Home 64bit (upgraded from Win7 and then reset to a fresh state)
AMD Radeon HD 6230 Graphics
6GB RAM
Synaptics Driver Version: 19.0.12.95 06Jul15
Synaptics PS/2 Port TouchPad
Lenovo ThinkPad PS/2 keyboard

This is very exasperating. I would appreciate some help in stopping this problem permanently, thanks.

Answer:Laptop keyboard and touchpad randomly do not work

I am having the same problem. Is there any update on this ??

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Hp G60-228CA Notebook laptop

Originally came with windows vista 32-bit, so recently I upgraded to windows 8.1 32 bit

after about a month the track pad and keyboard BOTH came un-responsive, and in the device manager, it's coming up with a "COPROCESSOR" error, any ideas as to a resolution to this issue?

a

Answer:After 8.1 upgrade touchpad & Keyboard no longer work

HP & Windows 8 & Windows 8.1 - Update | HP? Official Site







Originally Posted by HP


Update your system from Windows 8 to Windows 8.1?

Please provide your PC Product Number to find out:

• If HP has tested your computer with Windows 8.1
• If there are Windows 8.1 update instructions available for your PC

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A couple days ago, my keyboard and touchpad mouse stopped working. I thought it was a hardware issue and ordered a replacement keyboard. As for the touchpad, I'm just using a wireless mouse. I replaced the keyboard a couple days later with the new one, and when I turned on my laptop, it works again, but when I put my laptop to sleep and wake it up, I hit enter, and then it stops working. I cannot type anything until I restart my computer. I figured it has to do something with the drivers, but I'm not too sure. Here is my computer specs:

Product: HP Pavilion dv9700
Model: dv9925nr
Windows 7 home premium 64bit

I've gone to the HP website to get the drivers, but they do not support windows 7 for my computer.

Answer:Laptop keyboard does not work after sleep and touchpad

try changing the power plan, as you said when it goes to sleep, it stops working. Ty changing it to high performance.

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Hello everyone. I have one big problem. I reinstalled my 8.1 pro (legal copy, disk been fully formatted) and it was okay for few hours. Next time im starting the laptop, my keyboard and touchpad doesnt work. I plugged USB mouse and keyboard and it works just fine. I went to device manager and besides Standart PS/2 keyboard and mouse icons there was orange triangle meaning that i have problem with drivers. I searched drivers online, but unsuccsessily.. After few hours of trying to fix it, my Standart PS/2 Keyboard turned into Unknown device and now im completely lost. Adding photo of device manager, i hope someone will help me here.

Answer:8.1 pro laptop keyboard and touchpad doesnt work

Since we do not know the make and model of your laptop.
Should try the laptop manufacturer's website to see if you can find the drivers for this. Does look like there missing.

What does it tell you when you right click the ones with yellow exclamation points ?

You can right click and select update driver software, either search automatically or browse your computer, select signed driver from the list is shows you.

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My Lenovo g50-70 will not allow me to use my keyboard the touchpad at the same time. If' i'm moving the mouse pointer and then try to type something at the same time the pointer will stop moving until i stop typing.  I've searched the dicussion boards for a solution to this problem and I have found posts that instruct me to minimize the palm tracking portion of the driver. I now have the palm tracking set to the minimum value but it has not made a difference to my problem. does anyone have another solution? 

Answer:lenovo g50-70 keyboard and touchpad won't work at the same time

Hi Dumptruck,
 
Welcome to the Forums  
 
As per the query we understood that you are facing issue with keyboard and touchpad in your Lenovo G50-70 laptop.
 
Try to uninstall the touchpad driver and restart the system and reinstall the driver and check for the issue.
 
Click here for the touchpad driver for windows 7.
 
Click here for the touchpad driver for windows 8.1.
 
Hope this helps. Do post back if the issue persists.
 
Best regards,         
                                                                            
Ashwin. S





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My mom has a Acer 5102. The touchpad and keyboard don't work on the laptop. I tried plugging in a mouse to the USB and that didn't work either. All I want to do is back up my files to an external hard drive but I can't do it without a keyboard or the touchpad. I tried doing FN + F7, and FN + F6, and even FN + F7 + ALT. I heard those key combinations work, but it didn't in my case. Also, she said at first the OS wouldn't boot for a couple days, but now it boots but the keyboard and touchpad doesn't work. Does anyone know what the problem could be?wee

Answer:ACER Keyboard and touchpad doesn't work

Try http://www.laptoprepair101.com for a good desciption on how to disassemble a laptop.Be VERY careful when disassembling. They are fragile and the connections are short.The ribbon cable under the keyboard might be the problem although the USB connections are integrated on the motherboard and with your earlier problems might point to that as the cause.

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Hello, after restart / coming back from 'sleep' I can use the keyboard only to press strg + alt + entf (German), login with fingerprint, and than I cannot use the keyboard nor the touchpad for 1-5 minutes. The usb-mouse works perfectly. Sometimes, I have to restart several times to make it work at all. Any help very much appreccated!  

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This is the second time this has happened to me
However last time a system restore fixed the problem, this time system restore didnt work.

I can use my keyboard on startup and in safe mode but that is all.
I am currently using a USB keyboard and mouse.

I have tried almost all of the suggestions with no joy. please help.

Answer:Keyboard and Touchpad wont work on Satellite L

Hi

There are no many options which could solve this problem.
It can be a hardware problem or software related issue.

Can you use the internal keyboard within the BIOS?
Check this.
If this would not be possible, I assume the hardware is faulty.

Additionally I recommend testing the keyboard and touchpad using the factory settings.
Recover the notebook and check if the keyboard would functions?. Otherwise you will need an helps from an notebook technician in order to replace the keyboard and touchpad

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Sometimes when I start up my computer, more often than not, when it brings me to my logon screen, I can't use the touchpad or the keyboard at all.  I have to physically touch the screen to let me put my pin in.  Still, neither work, so I end up shutting down and restarting, sometimes more than once, before the touchpad and keyboard start to work again.  I've had this problem for a couple of years now, have been in touch with support, and have also uninstalled and reinstalled my keyboard.  My warranty just expired of course.  I'm ready to throw this computer out of a window.

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Ever since I've upgraded my dad's laptop to Windows 10, the keyboard and touchpad stop working randomly, and would work only after I restart the computer. (logging off, switch user, standby mode doesn't resolve it.)
There is no pattern to it. Sometimes it would be ok for a few days, sometimes it would happen again after a few hours. I mostly do internet browsing on the laptop.

When the problem occurred:
- The keyboard AND the touchpad would both stop working at the same time.
- USB mouse still works. (I do not have an external keyboard to test)
- The lights on the keys themselves (eg caps lock, wifi) would still remain on if they're activated but cannot be toggled on/off as usual.
- The device manager still showed no problems with the mouse or keyboard.

Things I've tried:
- sfc /scannow
- disabled sticky keys
- used the generic drivers for keyboard and touchpad
- reinstalled the drivers for keyboard and touchpad
- updated to the latest synaptics driver
- made a new synaptics trackpad profile
- disabled touchpad when using the USB mouse

Laptop stats:
HP Pavillion dm1-4002AU
Windows 10 Home 64bit (upgraded from Win7 and then reset to a fresh state)
AMD Radeon HD 6230 Graphics
6GB RAM
Synaptics Driver Version: 19.0.12.95 06Jul15
Synaptics PS/2 Port TouchPad
Lenovo ThinkPad PS/2 keyboard

This is very exasperating. I would appreciate some help in stopping this problem permanently, thanks.

Answer:Laptop keyboard and touchpad randomly do not work

I am having the same problem. Is there any update on this ??

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hi ! when i press a letter on the keyboard the touchpad stops working. i tried with palmcheck option but the problem remains. i have ELAN software and everything seems updated (according to windows update and lenovo softwares). in touchpad settings i found the option about the mouse block during digitation, but it doesn'twork. can someone help me?

Answer:z 50 75 pressing keyboard touchpad doesn't work

I have the same problem with a Y50-70 and ELAN Touchpad/driver too. It has been sold to me as a gaming Laptop and now one major functionality you need for gaming doesn't work - what a mess. I spend hours in the Internet reading hundreds of articles from people with the same issue.1. Solution: Disable the Palmcheck function but unfortunately the ELAN SW doesn' provide this option.2. Solution: Change the Touchpad sensibility (some say max, some min) - neither works with the ELAN driver.3. Solution: Go into the Registry (regedit) and change parameter (DisableWhenType_Enable and DisableWhenType_DelayTime_Move in HKEY_CURRENT_USER\Software\Elantech\SmartPad\), to 0 with Regedit. Didn't work for me too. 4. Solution: Uninstall the ELAN driver qnd let Windows install a generic PS2 one during re-boot. This finally did it for me, however you are losing all the additional functionality of your Touchpad and can onlwy move the cursor plus right/left click. No zoom; no scroll, no multiple finger functionality anymore. So be it, I bought the Laptop for Gaming. I'm pretty disappointed about this but hope there will be better driver coming out soon.

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I own a sattelite C870-13E computer since august.

Yesterday for no apparent reason, my touchpad stopped working. (no, I didn't turn it off)
Not really bothered by it, i kept working on my computer for several hours.
It then occurred to me it might be a little bug, so I decided to restart my computer.

When it turned back on, not only my touchpad didn't work, now nothing on my keyboard responded, not a single key. I updated drivers, bios, ran a virus scan, rolled back my computer to a few days earlier, nothing helped.

The strange thing is that the keyboard still responds when i hold the 0, F1 or F8 keys, as well as enter and arrow keys to get in the menus before windows starts up.

Using those, i used the toshiba recovery to set the computer back to factory settings.
Despite all that, keyboard and touchpad are still out.
I really don't understand, since it works during startup it can't be actual materialistic damage!

Now i'm getting frustrated cause i have no more solutions and typing with on-screen keyboard is really slow! =p

Any help?

Answer:Keyboard and touchpad don't work on Satellite C870-13E

Hi

I think it?s a hardware malfunction because you already tried the system recovery and the keyboard does not work even if using factory settings.

But it would be interesting to know if the USB external keyboard would functions. Can you test this? In my opinion if the external keyboard would works properly, then this would mean that your internal keyboard is faulty and needs to be replaced.
I?m wondering if the touchpad fault is related to the internal keyboard malfunction.

However, I think the warranty should be still valid if you purchased this unit in August. So get in contact with service and the guys should fix it free of charge!

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Hi everyone.

I was hoping someone could help me with a problem I'm having with my Satellite 5200-802. The Keyboard will not work evn though it shows in device manager and report it as working fine. I have updated the BIOS and tried a lot of other basic stuff so any suggestions would be greatly appreciated.

It may be worth mentioning that I also cannot get my touchpad driver to register.

Many thanks.

Answer:Satellite 5200-802: Keyboard and touchpad dont work

Hi

Do you get an error message or do you have any bed signs on the screen?
Can you use the keyboard to access the BIOS?
If yes then the keyboard was recognized and works!

If you cannot use the keyboard running OS then I would recommend to delete the keyboard device from the device manager and to restart the notebook.
After new OS reboot the keyboard should be recognized again.

But I think that you will be not able to access the BIOS.
Due to the fact that the touchpad does not work too, I presume the hardware is faulty or there is no connection to the motherboard. Maybe a lose cable?

Maybe you should check this. But note; if you have no experience contact the notebook technicians. Bye

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I have HP Pavilion DM1 4003AU notebook. Since last 2-3 weeks the notebook gets excessive heat and due to this reason or any other reason the keyboard and touchpad stops working. When I plug the USB mouse then the mouse works. Another problem is the bluetooth hardware is not found while installing the bluetooth driver.
Due to above reason I changed the operating system two times and install all the HP recommended drivers and softwares but still the problem is same.
So please tell me the suitable way to resolve these problems as soon as possible.
 
Thank You
 
 
Amit Kumar Vishwakarma
 
[Personal Information Removed] 
 
 

Answer:excess heating and stopping work of keyboard and touchpad, a...

I am having the same issue with my HP DM1-4000AU...except for the bluetooth issue.The keyboard and touchpad works fine when I first switch on the netbook but it stops responding after sometime. Putting the laptop to sleep and back on works fine.The power button works fine...Please advise....

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Hi,

My daughter's Toshiba Satellite Pro A100 has developed a couple of faults.

Firstly, the keyboard displays random characters such as a stuck key would. eg, if in Google or Wordpad the system will at random type a single character over and over again even when no key is pressed. Occasionally it will also open windows or programs as if the 'enter' key has been pressed, or cycle through desktop icons.

Secondly, the touchpad is non-responsive and cursor operation isn't possible from the touchpad or buttons. I don't know if the two are related.

She assures me she hasn't spilled anything on the laptop, so any help would be appreciated to rectify these faults.

Thanks,
Brian

Answer:Satellite A100 - Keyboard and Touchpad don't work properly

Hi

Can you notice the same issue with external input devices?

If not it?s time for an authorized service provider. I think the keyboard and touchpad must be replaced and the technicians can help you.

On the Toshiba website you can find a list of authorized service provider.

Good luck! :)

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Hello everyone!
I have just bought new Satellite Pro L850 with windows 7 64bit on recovery partition.
I have a big problem cause internal keybord doesn't work under the windows. Under the bios i can do everything i want. But from windows first configuration ( i cant even set computer name and user name) , keyboard doesnt work. I have clean windows version ( with toschiba programs - recovery partition).

It seems that is not a hardware problem cause under the bios keybord working.

Extra i have update the bios to newest version 6.50, but didnt notice any change.

Please help me with this issue, cause i dont have any more idea what to do now.

Good day and w8 for answers

pcz

ps. external keybord on usb working!

Message was edited by: pcz

Answer:Satellite Pro L850 - keyboard/ touchpad doesnt work

The whole story sounds unbelievable. Brand new notebook and keyboard is not working???
Install recovery image again and check if the situation is the same. If the problem persists contact your local dealer, explain the situation and ask for exchange.

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Hello, The left button on my Synaptics Touchpad doesn't work when I'm pressing a key on the keyboard. Initially, I thought it was a PalmCheck problem, but that feature was already disabled. The right click works fine and so does the touchpad itself. The only problem is the left button. I tried reinstalling an updated driver, but that didn't fix the problem. I tried the generic Synaptics driver and both the HP Windows 8 and 8.1 versions. They all worked fine for all touchpad functions except for the left button which still doesn't work when I'm pressing a keyboard key. I tried using a wireless mouse and the left click worked fine so the problem is only with the touchpad.  

Answer:Left touchpad button doesn't work when the keyboard is in us...

Same thing for me too, and I really want it fixed. I'm using an HP Pavillion Windows 8.1 Laptop, and using the same TouchPad as you. Kudos for you!

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Hey, my hp envy  x360 keyboard and touchpad stop working after restart or sleep and the pc opens up in table mode, moreover autorotation do not works. But when I shut it down and start again it works fine. Can some body tell me how to fix this issue.

Answer:HP Envy x360 Keyboard and Touchpad do not work after restart...

Hello @Deep284, Thank you for visiting the HP Support Forums! The forums are a great place where you can find solutions for your issues, with help from the community! I read your post about the keyboard issue, and wanted to assist you!  I understand that it seems like you are having multiple issues with the Operating System. Did this issue start to happen recently, or did you always have trouble with the notebook?  Did you install any updates recently?  If so, you can first try performing a System Restore, to set the notebook back to its previous working state. If that does not work, then try resetting the notebook using the following document: HP PCs - Microsoft Push-Button Reset (Windows 10) Next, make sure that all of you drivers are up to date, using the Windows Update. Please let me know if this information helps you resolve the issue by marking this post as "Accept as Solution", this will help others easily find the information they may be looking for.  Also, clicking the Thumbs up below is a great way to say thanks! Have a great day!

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Hi,

On my laptop when it is turned on XP boots up to the login screen.
But the touchpad and keyboard don't respond to any commands.
I can't get into the Bios because the keyboard doesn't work. Even a mouse
connected via the usb won't work.
Caps lock doesn't eluminate once pressed either?
Does it sound terminal?
Thanks,

Graeme.
 

Answer:Time Laptop Keyboard/Touchpad doesn't work

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Hi,

this laptop Satellite L300D is not even a year old and it is giving me a heck of a lot of issues.

About 3 times a week the touchpad will just stop working (after going around crazy & clicking stuff on its own)
When I plug in a mouse it works.

Today the keyboard gave up, after a re-boot it will allow me to type in my password but after that its dead.

Please help.

Answer:Satellite L300D touchpad and keyboard wont work at all

Did you install mouse drivers for your external mouse? Sometimes they can cause problems with the internal touchpad.

Otherwise you should send the laptop to an Authorized Service Partner to get it repaired under warranty.

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when im using keyboard i cant use my trackpad i searched n find a solution called disable PalmCheck but my touchpad setting doesnt have palmcheck 


























1.png ?53 KB

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i have a problem with my laptop, the touchpad and the keyboard doesn't work.
Any one can help me what's the possible cause?

thanks in advance.

Answer:Satellite W30T-A378 - touchpad and the keyboard doesn't work

Hi

I assume that you checked if the tablet has been connected properly to the keyboard docking.

Did you try to disconnect and connect the docking again?
Note: there is a release latch on the left which you have to move and hold in order to remove the tablet.

Maybe there is some connection problem.

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When I open up my computer and try to login, both the keyboard and touchpad no longer works.  The only thing I can do is touch the screen and hope the on-screen keyboard pops up.  but I can't use the actual physical keyboard or touchpad.  They seem disabled. I don't even see the mouse pointer arrow or icon on the login screen at all  when I try to move my hand around the touchpad now it takes me a couple tries to login abd only after I  login, the keyboard & touchpad work again Im using HP Spectre x360. I think this started happening after the last major auto update  (Also now the computer doesn't go to sleep when I close the lid,  and after a while the computer gave an alert message that the battery was low since it never went to sleep.  After this last update, the low battery alert message is now pink instead of blue )

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I have a G550 which works fine. I bought a Microsoft wireless keyboard and mouse and they work fine too. Recently I had to take laptop on the road and I did not want to take the large wireless KB. But if I remove the little wireless USB thing, the keyboard and the touchpad on the laptop DO NOT WORK. How do I fix this problem? Many thanks! PS: This laptop is a bargain! I bought it new from Office Depot last year during a turn-in-your-old-laptop promotion and paid approx. 400 dollars for it. I also upgraded to Windows Professional through a college deal. I am extremely happy with this machine and can't believe I got it for such a low price.













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Answer:G550 keyboard and touchpad do not work when I remove wireless KB and mouse

hey johannfu,when you have the wireless keyboard connected, was the keyboard and touchpad working on the G550 ?if not and only the Microsoft Wireless keyboard was working, then it is a high possibility that the drivers that came from the wireless keyboard overwritten the drivers for your G550 keyboard and touchpad.





WW Social MediaImportant Note: If you need help, post your question in the forum, and include your system type, model number and OS. Do not post your serial number.Did someone help you today? Press the star on the left to thank them with a Kudo!If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! Follow @LenovoForums on Twitter!Have you checked out the Community Knowledgebase yet?!How to send a private message? --> Check out this article.

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I have got a Tecra A7 with XP. Every once and a while when waking up from Standby or Hibernation, the Keyboard and Touchpad dont work at all. I can still log on using fingerprint recognition. Also an external USB mouse then works.

I have to Log Off and Re-Log-On using the external mouse to make the keyboard and touchpad work again. Very inconvenient, especially when you re in a hurry.... hehe

Anyone else experiencing a similar problem?? Any solutions??

Thanks for any help guys!!!

Cheers,
OzzieMark

Answer:Tecra A7 - Keyboard and Touchpad dont work after Standby or Hibernation

Did you install drivers for your external keyboard or mouse? For example Logitech drivers?

Try uninstalling those 3rd party drivers, they may be conflicting with the Toshiba drivers.

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The touchpad on the keyboard does not work - and the keyboard itself intermittently doesn't work.  I have an external mouse and keyboard attached.  Have disconnected them, updated the driver, updated bios, uninstalled and reinstalled driver, everything I have found in other posts and it still will not work.  When I updated the bios, Touchpad now shows up in devices, but the driver is for PS/2 Compatible Mouse.  Running Windows 10 Pro.  Any help?  Thanks in advance!

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Relevance 59.45%

Ideapad y700, running Windows 10 Home. If I am pressing any key, the touchpad does not respond.  It is the ELAN driver touchpad, and turning Palm Sensitivity all the way down does not help or make any change.  I also tried updating the driver, and then turning down the palm sensitivity again, and still no change.  This computer is advertised as a gaming laptop, and not being able to use keys and mouse at the same time is kinda needed for that.

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For as long as I can remember my backlight on my lenovo p500 hasnt worked. I do know it has one and did work at one point. I have also read that most people who also have this problem will at least get it to turn on on boot but mine doesnt even fo that and they also say that the other Fn key combos dont work but mine do. So my question is is there any other way to turn it on to test it  for hardware problems and is there some software fix I can do to make it work if its not hardware?  

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I brought my laptop less than 2 weeks ago and earlier today I couldn't use my keyboard I have no idea why as i haven't been into my settings. Are there anyway my keyboard would work again. Is it frozen please I would try  anything that could help thanks Best regards 

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Hey suddenly the keyboard of my Lenovo Ideapad S10e stopped working completely.The touchpad still works and I can use an external keyboard.I have no idea what to do, can someone help me? Thanx

Answer:Lenovo Ideapad S10e keyboard doesn't work

could be software or hardware issue.
 
if it's software, try to un-install the application you installed lately, right click my computer > manage > device manager > keyboard > standard keyboard right click and select un-install, restart your computer and check if it works.
 
if it's hardware, for keyboard replacement, call lenovo and ship your laptop back.

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I recently bought the ideapad 2in1 14" laptop/tablet.  When I put it in tablet mode, it won't bring up the on-screen keyboard.  I try to turn it on in settings and it says "could not start on-screen keyboard"  How do I fix this?  I already had to return the first one I bought because 4 of the keys wouldn't work.  Now this!  So frustrating.  I'm thinking of returning this one and staying away from Lenovo if I can't get it to work.  Can someone please help?

Answer:Ideapad 2in1 On Screen Keyboard wont work

Good day and welcome to the community.Please provide more information about your system (model, OS, recent updates, etc), otherwise it will be difficult for the community to assist you. We will also be able to confirm that your post is in the proper forum.Regards.

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HelloAfter a month of use, the keyboard and the touch unexpectedly turn off in the Lenovo ideapad 320-15IAPAfter starting Operation system, only 2 keys work - the brightness adjustment (f11 f12)The power button, which is located on the keyboard, for a single press, does not turn off the laptopOnly pressing power buton for 5 seconds turn off the laptop at the BIOS stage keyboard works fine Its turn of at once Operation System startingResetting the BIOS to the default settings, updating the BIOS version did not give resultsreinstaling Operation system, starting another operation system from usb flash - the same resultkeyboard is in the device manager(windows), but nothing worksdifferent advice from the forums lenovo to other models (such as hold down the power button or novo button for 15 seconds) also tried any ideas?

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Got a nasty surprise today - unlike the other major manufacturers, who offer one year free tech support, Lenovo does not. $179 for a contract or $89 to cover a single incident. Thanks, guys. :-/ Here's my problem. G780, bought last October. Upgraded from Win7 Home Premium to Win8 Pro.A few days ago, the built-in keyboard stopped working. It works in the BIOS, but when you boot into Windows, Windows doesn't recognize it. There is a PS/2 keyboard driver and a HID Keyboard Device that show up in the Win8 Device Manager. I'm assuming those are the drivers for the built-in keyboard. If I plug in a USB keyboard, it shows up in the Device Manager as an additional HID Keyboard Device. Through trial and error, I discovered that the keyboard still works fine when the Elan touchpad driver is not installed. The problem with THAT: I can't disable the touchpad unless the driver is installed, and if the touchpad isn't disabled, it'll screw me up because I accidentally brush my hand up against the touchpad while typing. I've also noticed that sometimes, the touchpad icon in the system tray shows up with a CAUTION icon overlaid on top of it (you know, the little yellow triangle with the exclamation point). I can't figure out why, and I can't figure out what changed on my computer that caused the keyboard to stop working properly. I've tried uninstalling the Elan touchpad driver, downloading the latest driver from the G780 support web page, and reinstalling it. No... Read more

Answer:G780 keyboard doesn't work, but ONLY when Elan Touchpad driver is installed.

hi stevesobol,
 
Welcome to the Lenovo Forums.
 
Are you also able to type your password on the login screen but after that the keyboard gets disabled? If this is the case, check this article as it's similar to the keyboard issue.
 
As for the Keyboard not working when the ELAN touchpad driver is not installed, this is surprising as I've never heard this issue happen before. Are you not able to disabled the touchpad via Fn+F6 even if the driver is not installed?
 
 
Best regards,
neokenchi

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Good morning,  a few hours ago I accidentally spilled some water on the keyboard of my Lenovo Z500 Touch. The PC was going with battery only, not connected with adapter. I cleaned the water immediately. I turned it off, only turned it on a couple of times to see if everything was ok. Now (about 6 hours from the accident) most keys of the keyboard do not work. I turned the pc upside down, hope it is only some water left within the keys and now I'm waiting that the water dries.  any other advice? Thank you













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Go to Solution.

Answer:spilled some water on keyboard keys do not work Ideapad Z500

tonight I'll unmount the keyboard and dry it using a hair drier, gently and slowly to not warm it too much. I've read that this does not disrupt the warranty as tha keyboard is a changeable part.  Any advice?

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Hello technical support team, Some keys in my keyboard do not work at al e.g. 5, 6, A, S, D, etc. the others work fine. I have struggled on the internet and applied almost all posible solutions but they did not solve my problem. I found this threat that is likely the same my issue, but it does not work too https://answers.microsoft.com/en-us/windows/forum/windows_10-update-winpc/lenovo-ideapad-100s-11iby-... Could you please advise as my laptop is useless now? My computer information as belowType: 100S-11IBY Laptop (ideapad)Serial Number: YD******Machine Type Model: 80R2001FUSOperating System: Windows 10 Home @ 2016 (32 bits)Processor: Inter(R) Atom(TM) CPU Z3735F @ 1.33 GHz 1.33 GHzRam: 2 GB Thank you very much Moderator note: serial number removed to prevent abuse.

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 My lenovo laptop has a terrible beep beep sound when i start the laptop. And when i click any icon on the destop it  opens the recycle bin (its on the top left corner) and when i refresh the destop always the recycle bin is highlighted. When i type something on the internet to search or a message the line ( which blinks when we type) always goes back. So I cannot even type anything correctly. I can't move the scroll down when i am on the internet the scroll goes up again. i need help.

Answer:Lenovo G570 beeps constantly on start up - keyboard and touchpad don't work properly

Shanuka,
Welcome to the forum!
 
Would you turn off the system and restart and see if you can go into BIOS?   If you get the constant beep on startup and are unable to press F2 (I believe it is F2) to enter BIOS, then it sounds like you may have a stuck key on the keyboard, or the cable for the trackpad or keyboard is not fully connected to the systemboard, OR the internal cables are pinched.   If this is the case, then I think you probably need to contact Lenovo service for help as it is likely a hardware issue.
 
If you are able to go into BIOS, are you able to move around in there?  You could try reloading BIOS defaults and reboot.  If everything works in BIOS and the problem is only in Windows, then it could be a driver / setting (less likely), but you could try to open mouse in the control panel and check settings.
 
But just based on the symptoms, it really sounds like either the touchpad or keyboard has a stuck key or is acting as if one is stuck due to the bad cable connection or a short.
 
Mark

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Upon starting a T61 (6463) computer, the TouchPad, TrackPoint and keyboard are disabled aprox. 1 out of 3 times.  Two out of three times the computer will work normally. When TouchPad and Trackpoint are not working a USB-connected mouse will work normally 100% of the time. I will be indebted for suggestions about how to get rid of this problem.

Answer:In a T61 type 6463 the TouchPad, TrackPoint and keyboard wont work in aprox. 1 out of 3 start ups.

Is it a used computer if it is then its gonna need new components if you search on let's say amazon you'll find everything you need a new keyboard will well put you in 100$ and the track point repair is gonna be around 40-60$ I had the same problem...

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I was having responsiveness issues with the trackpad for a while, then, i open my laptop one day and it's completely unresponsive, as well has the backlit keyboard not working (the hotkey still pops up that it's "lighting up" the keyboard, but no actual lights) and the trackpoint being completely unresponsive too. I've tried:- Restarting computer- Using Lenovo's various "fixing" softwares- Looking for a keyboard firmware shortcut for enabling/disabling trackpad, (doesn't exist on this computer)- Re installing drivers (Ultranav driver refuses to install manually, "driver installation failed")- Booting on a non microsoft OS (Booted on a linux Mint installation and it still doesn't work)- Booting into BIOS and looking for "enable/disable trackpad option", That option does not exist for me.- Opening up computer and checking the physical connection, All plugged in fine. When i open the device manager in windows there is no entry for the mouse whatsoever. The touch screen and the pen both work fine. I think it all points towards a hardware issue, i can pick up another trackpad on ebay for pretty cheap, but obviously i'd like to make sure that it would actually solve the issues.  The major confusion for me is that why would faulty trackpad hardware stop the backlit keyboard from lighting up? How are the two linked? Any ideas appreciated, Thanks!

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When I purchased my laptop it came with Windows 7 preinstalled and the buttons above my keyboard worked. There are 5 buttons, mute, volume up, volume down, one key theatre button, and CPU cooling policy button. After fresh installation of Windows 8 only 3 buttons work, vol up/down and mute, other 2 don't do anything. But they work differently than they use to from Windows 7, they seem to use generic software for this purpose. After I installed Windows 8 version of power management I can notice that the buttons still don't work. (only 3 from fresh system reinstall). Then I installed OneKey theater for Windows 7 version so my OneKey theater works like it did. Still, I am using generic version of vol up/down/mute software. Now, How to make them all work like they did when I got my laptop? Meaning that vol mute/up/down use lenovo's software, onekey theater with win 8 compatibility, and finally, change cooling policy of my laptop button?? I downloaded all Windows 8 drivers available  from downloads and installed them, but no button works as they did. Please help.

Answer:IdeaPad z570 - Windows 8 - touch pad short cuts above my keyboard doesn't work.

HelpNeeder wrote:When I purchased my laptop it came with Windows 7 preinstalled and the buttons above my keyboard worked. There are 5 buttons, mute, volume up, volume down, one key theatre button, and CPU cooling policy button. After fresh installation of Windows 8 only 3 buttons work, vol up/down and mute, other 2 don't do anything. But they work differently than they use to from Windows 7, they seem to use generic software for this purpose. After I installed Windows 8 version of power management I can notice that the buttons still don't work. (only 3 from fresh system reinstall). Then I installed OneKey theater for Windows 7 version so my OneKey theater works like it did. Still, I am using generic version of vol up/down/mute software. Now, How to make them all work like they did when I got my laptop? Meaning that vol mute/up/down use lenovo's software, onekey theater with win 8 compatibility, and finally, change cooling policy of my laptop button?? I downloaded all Windows 8 drivers available  from downloads and installed them, but no button works as they did. Please help.HI Actually for the touch buttons you will need to use the energy management for windows 7 as the one for windows 8 is not stable. Download from below.For touchpad use these drivers.Energy management   http://driverdl.lenovo.com.cn/lenovo/DriverFilesUploadFloder/33567/Z570_Win7_EM.exetouchpad     http://driverdl.lenovo.com.cn/lenovo/Driv... Read more

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Hello. Last week a got a brand new ThinkPad E460 factory sealed for work. And it've had troubles with it out of the box, I have a ThinkPad T450s private and have never experienced anything like this on my private laptop. So of the bath to tends to freeze at Lenovo logo in BIOS boot screen. And I have to press a bunch of keys for it to continue. I think I might have fixed this issue by disableing secure boot and anti-theaft. It didn't always happen, but it happend every morning at work. I disabled these features now so I can't confirm or deny if that problem is competely ficked. I have of coruse updated the BIOS and all drivers. My second issue is that EVERY time, not only when I restart but also if I sign out of my account and back in again is that my TouchPad refuse to work if I don't click a key (any key) on the lenovo keyboard in addition to this left arrow key is in a loop. This is really annoying as I use this with a dock at my workplace. If I move the coursor to a textfield with my external mouse or the Trackpoint (that works fine regardless if I click on the keyboard or not) I will see the corusing being moved to the left contantly untill I click a key at the keyboard. What is going on? These issues seems really strange to me and not something you'd epxect. 

Answer:ThinkPad E460 - TouchPad Will not work untill lenovo keyboard is pressed and arrow left is in a loop

I have not had the POST freeze problem, although I did have a bug with Yubikey, I had to push the Yubikey button twice to input the second part of my long VeraCrypt password, this was solved with a BIOS update.. Also my right speaker sounds broken on higher volumes, and OSD brightness bar is stuck on screen after waking up from S3 suspend, but goes away if I adjust the brightness with the keys on the keyboard. I do also have the TouchPad lockup problem! I have noticed the same, random lockups of the TouchPad. The TrackPoint works but the TouchPad locks up. It is restored by pushing a keyboard key or the TrackPoint mouse keys, or just leaving the TouchPad alone for a while (5-10 seconds). I got this machine with Windows 10 pre-installed but decided to go back to Windows 7 since Windows 10 has been nothing but a big PITA. I didn't notice this problem on Windows 10, but I have plenty of other Windows 10 specific problems. After installing all the latest drivers available for E460 (latest available from the site at the time, September 2016) this problem popped up. Current driver: 8.216.1616.135 I just checked System Update and noticed an update for the ALPS ThinkPad UltraNav Driver, so I'll update and check back (if I remember). New driver: 8.216.1616.151[Problem fixes]- Fixed an issue related to TouchPad Cursor no response in a short time after resume from S3 by lid close Maybe this have or will fix your TouchPad problem too.

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The touchpad is gone crazy.I'm trying to get a pointer to one side and it does everything but this!Goes up, "click", goes down, etc. just not going where I want!Now, I switched the driver for a one who Windows Seven chose that after installing the drivers from Lenovo and then from Synaptics, and the device disappeared!IdeaPad U350 SU4100Windows 7 64

Answer:The touchpad is gone crazy. Problems with touchpad. IdeaPad U350

uni-install drivers, restart your computer and install drivers from lenovo.

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Hi, I've got a friend's Packard Bell EasyNote Model MV35-V-007 laptop and I just want to copy her files before doing a clean XP install. The problem is NEITHER KEYBOARD NOR TOUCHPAD WORKS, so I cannot do anything with the computer!

I've tried plugging an USB keyboard/mouse, didn't work. I've tried using Windows XP install cd-rom, but after "checking for boot files on cd-rom drive" I'm prompted to "press any key to boot from cd" - I CAN'T!!!

Pls help!!! It's driving me mad!
 

Answer:Solved: Keyboard AND Touchpad not working on Windows XP

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My problem is that ever since I upgraded to Windows 10 (and chose not to keep your pre-installed mess and unwanted antivirus software) I haven't been able to get my touchpad working.  EDIT:It seems to me that your search function for the site was bugged, the first time I used your tool to copy and paste my Serial Number the tool wouldn't find the model. As of now, I still don't get any search results when searching for "ES1-331" on the site (using Google Chrome). It's extremely frustrating that a simple search for the model doesn't show up any results, and that in some cases you are directed to a "buying" page, instead of a support/drivers page. I'm still confused as to how the site works, fix this please! I've already done the following:-Windows Update (Up to date)-Fn+F7 hotkey to enable/disable the touchpad Regardless, I've managed to install the touchpad drivers for Windows 10 before the download site went down. Installed for the correct OS (Windows 10 x64) rebooted, tried Fn+F7 combination, touchpad still didn't work. EDIT2: I finally managed to get it working, I still don't know exactly what I needed, but I installed a few of the drivers I found on the site for the model. Drivers found at www.acer.se/ac/sv/SE/content/drivers/-;YOURSERIALNUMBERHERE For those with the same issue, try installing both Touchpad drivers (Elantech and synaptics) as well as the IO, Chipset, TXE drivers. Make sure you have all the updates from Windows updat... Read more

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Hi there. I recently used an external mouse with my laptop and now I cant get my touchpad to work. I tried to uninstall and reinstall and I'm not sure what I did there bacause now it doesnt show a list of devices now. Please help me/
 

Answer:Solved: touchpad mouse wont work

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I just bought a Toshiba laptop and am running windows 8. As soon as i got it out of the box, i immediately installed my Logitech wireless mouse...but now i notice that my touchpad doesnt respond whether the mouse is plugged in or NOT! i need my touchpad operational but cant find the control on this new Windows 8 layout.
Can someone please help?
 

Answer:Solved: Laptop Touchpad doesnt work

laptops usually have a third party software that controls how the touchpad operates, however even without that software the touchpad has basic functionality. Check your hot keys (the F keys) in case you accidentally disabled it. The synaptics software can also be used to disable the touchpad, so research how to do that for your model and attempt to re-enable it. Since it is under warranty, if you get stuck, contact Toshiba tech support and they will help you.
The Cleaver
 

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A couple of months ago i clicked on the upgrade to Windows 10 icon and got upgraded to Windows10. My Laptop was super slow after that so i downgraded back to Windows 7

Now my machine boots alright but the Keyboard and Touchpad are not working. I tried system recovery but i dont have a saved point as i had recently done a clean install of windows7

Please help

Dell Inspiron N5050
Windows 7 Home Edition 64Bit
8 GB RAM (4+4)
i5

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When i click them in interent explorer i get the scroll thing. i can't access my shortcut menu, or highlight anything. I went to control panel and both buttons are enabled and i tried reseting everything and they still don't work. I have a dell insipiron 1440 running windows vista. Anyone have any ideas???
 

Answer:Solved: Left and Right button on touchpad wont work

There is a separate touchpad driver as well as the mouse driver. If you see no separate settings in Control Panel, try reinstalling the driver from the Dell site.
 

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Hi AllIve had my E520 open to replace the DC power adapter twice and the cable for the touchpad/finger scanner became unusable.I looked everywhere for the cable to do both the touchpad and finger scanner with no success.So I found a touchpad only cable (so not split in two) but now the touchpad doesnt work at allIve reopened the laptop to make sure the new cable was seated correctly which it is but no joy the laptop doesnt recognise the touchpadIve uninstalled the drivers downloaded the latest ones but laptop doesnt recognise the T/P in Device manager so Im stumpedCan anyone give me any ideas of what Im doing wrong (and any clues on how to find the cable that will do both the Tp and Finger scanner Thanks in advance 

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