Computer Support Forum

Windows 10 Nokia Lumia 930 - NOKIA logo flashes up, but does not boot

Question: Windows 10 Nokia Lumia 930 - NOKIA logo flashes up, but does not boot

I've read some similar (but not identical issues) on the forum. Hopefully someone can assist.
My phone battery went dead while using GMAPS which ate up the battery very quickly.
Been trying to charge it for hours, but all I get is a flashing WINDOWS symbol at the bottom of the phone, then the NOKIA logo appears about every 30 seconds, but then nothing else happens.
Tried pressing the POWER OFF and VOLUME BUTTON simultaneously for extended periods, but no joy.
I have too much stuff on the phone to do a hard reset, and I'm on the road, so kind of in need in a quick and easy solution that doesn't affect my data (if one exists).

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Preferred Solution: Windows 10 Nokia Lumia 930 - NOKIA logo flashes up, but does not boot

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Answer: Windows 10 Nokia Lumia 930 - NOKIA logo flashes up, but does not boot

Maybe the device is on a reboot loop somehow, when you try to charge it keeps on trying to reboot but fails because the battery is out of enough power to finish the boot.
Leave the device connected to the charger for a while as the device is deeply discharged then try the soft reset combo power off and volume button.
If you need additional help or want to reply to this thread , learn how to join windows central.

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I installed win 10 preview on my nokia lumia 635 recently, but when i tried to do a rollback to windows 8.1 using the recovery tool my phone got stuck on a red screen with nokia logo in white with infinite restarting by itself, and i can't figure out what to do. I wish i hadn't installed that damn windows 10 in the first place.

Answer:nokia lumia 635 red screen with nokia logo.

Be sure to report the feedback to Microsoft

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when i put my bitterer in the phone it just shows nokia and turns right back off i never had a problem with it until yesterday. so i thought it was just died so i charged it all night and nothing happened it just stayed the sam

Answer:what does it mean when your nokia lumia 635 flashes on and off

Try a soft reset: Hold the volume down and power button for about 10 seconds, hold it until it vibrate.
If everything stays the same, then the phone may need a hard reset... here you can find how to perform a hard reset, look for To reset an unresponsive phone part.
Another option is to reset your phone via PC with the Windows Phone recovery tool software.

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my nokia lumia 720 is getting struck in windows logo and rebooting again and again i got the windows logo with tell "not for resale" then i get blank screen with nokia logo again windows logo it repeats and i am unable to do hard reset by pressing volume down and power and i had got the lighting tool with a small cog wheel and them only once i was able to use w10 luckly and cell got hanged and same old procedure is happening and i am unable to go to home screen of my phone.
plz help me if any one has faced this issue.

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When my update was done its reboot automatically nd now it is keep on rebooting i was updating sodtware form cyan to denim.....pls help..!!!

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After witnessing success with NOKIA Lumia 920, the Finnish mobile giant NOKIA is once again ready with its latest offering-NOKIA Lumia 920 windows mobile.
As the name suggests the phone will be powered by Windows operating system. Plus, it will feature 4.5 inch HD display, 1GB RAM and 32 GB of storage capacity.
Under the hood, the phone will run powerful 1.5 GHZ Dual core processor. The main highlight of the phone will be its radically distinctive charging support, which will be provided via an inductive method – Qi wireless power standard.
Besides this , NOKIA Lumia920 will feature 8 MP Camera at its rear for capturing some high quality videos and images and 1.3 MP camera at its front for enabling video chating.
It is slated to be launched on 5th September, tomorrow!

Answer:Nokia's Latest Offering - Nokia Lumia 920 Windows Phone with Wireless Charging

The wireless charging feature is pretty exciting. But it looks like a WP 7.5 phone, right?

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Please can you help? Normally I have no troubles taking heaps of photos & videos with the Nokia Pro Camera App on my Nokia Windows phone, but last night I recorded about 3 minutes of footage and after recording it had completely disappeared. The footage was no where to be found, not in my camera roll, not in any of the folders and not on my onedrive. I thought I must have made a mistake so I took about 10 seconds of footage as a test and it saved fine. I also turned my phone on and off. This morning my friend tried to record about 4 minutes of footage, and again, afterwards- the same thing.. no where to be found :( Any suggestions?

Answer:Windows Phone Nokia Lumia 920 Nokia Pro Camera App not recording

Originally Posted by WPCentral Question Please can you help? Normally I have no troubles taking heaps of photos & videos with the Nokia Pro Camera App on my Nokia Windows phone, but last night I recorded about 3 minutes of footage and after recording it had completely disappeared. The footage was no where to be found, not in my camera roll, not in any of the folders and not on my onedrive. I thought I must have made a mistake so I took about 10 seconds of footage as a test and it saved fine. I also turned my phone on and off. This morning my friend tried to record about 4 minutes of footage, and again, afterwards- the same thing.. no where to be found :( Any suggestions? Have you tried plugging the phone into a computer and going to the camera roll folder in Explorer and seeing if it's there? Also make sure the app has been updated to the latest version (now called Nokia Camera), and then go to settings, scroll to the bottom and click 'find photos and videos shot with Nokia Camera'

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I don't have internet access or access to the store. Have error codes 800704CF and 80072F30 how do I clear it ?

Answer:How do I clear error codes 800704CF from Nokia Lumia 530 and 80072F30 from Nokia Lumia 530

Originally Posted by Windows Central Question I don't have internet access or access to the store. Have error codes 800704CF and 80072F30 how do I clear it ? If you're trying using data carrier, check your APN Internet settings, ask your carrier for correct ones.
Elsewhere, use Wifi and do a soft reset

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Hi. Having a problem with Nokia Lumia 520 and Nokia CK-100 Car Kit.
Was connecting & running fine while phione was Windows 8.
Immediately after the Windows 8.1 upgrade this changed.
Now every time I start the car the phone "connects" multiple times (used to do so just once).
So it goes "Phone Connected", followed by "Player Connected" about 2/3/4/5 times at the start of every journey.
PS. RThe phone stils works properly on the kit etc... - its just the nusiance of listening to it connect (& disrupting radio/music eytc... while doing so).
Tried un-pairing & re-pairing the devices etc... - no joy.
Any ideas?

Answer:Nokia Lumia 520 with Nokia CK-100 Car Kit - Windows 8.1 problem

I have the same phone/car kit combination with the same issue...
Did you find a solution to this?

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the phone freezes on my nokia lumnia 1320.if i soft reboot it switches off till i release the power button when it restarts on its own and again freezes on the nokia logo.i tried hard reboot again and again but after the reboot it restarts and freezes on the nokia logo

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My lumia 520 only shows the nokia logo after setup of windows 10 was due

Answer:my lumia only shows nokia logo

Use the Windows Device Recovery Tool to revert to 8.1. Afterwards you may try to get on Insider again.

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please help me my lumia 925 is stuck on nokia logo and it won't start no matter what I tried, I've tried everything (soft rest, hard rest and nokia recovery tool) still it won't solve the problem.

Answer:my lumia 925 stuck on nokia logo

I got the same issue, did you able to find any solution. in my case it shows battery sign with question mark and then suddenly off. i have checked my battery voltage is 3.84. seems normal.

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Few days back i connected my lumia with a power bank,after 10 minutes it restarted and wasnt moving past the nokia logo.
After some time battery was drained.
Now when i connect my nokia to a charger It gets stuck on logo and lines appear on the screen,and it isnt saving charge.

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I have nokia lumia 520. I installed windows 10 preview yesterday. but it didnt work well . So i tried to recover it with recovery tool but my pc got stuck and restarted during rom installation. Now my lumia 520 is stuck with nokia logo with red background. I tried to recover it with recovery tool but it doesn't detect my phone.

Answer:Lumia 520 stuck on Nokia Logo with red background.

Try Nokia software may work.

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Hey guys!
I have decided to switch to nokia and i just love lumia 930 . Shall i bye bye it or wait it for a new handset.
Does anyone have any idea of the release of 1530 or 1030??

Answer:Decided to switch to Nokia: Shall I buy Lumia 930 or or wait for a new Nokia Lumia handset?

there's no rumors of any 1030, 1530, or any new top-of-the-line device.
I'd just pull the trigger now and get a 930.

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I installed Windows preview 8.1 on my nokia lumia 1520 few months back today i used nokia update software and it dected my lumia and installed 1.5 gb memory of updates, after restart a HUGE NOKIA LUMIA logo appear and the mobile wasnt starting the logo reminaed there fore few mins and then i downloaded nokia software recovery and connected my phone since then its CHECKING SOFTWARE PACKAGE and CHECKING COMPATIBILITY OF DOWNLOADED FILES, is my phone bricked?? what is it doing really i feel so gutted for updating my lumia :( please i need help !

Answer:Big nokia logo appearing on 1520 lumia after i updated

RELAX, I'm halfway there - downloading Lumia CYAN, NOW ... patience !
FWIW - the steps you mention, seem to be out of sequence. Check Nokia USA (or wherever you are) site for specific support.
Relax, breathe & read - your phone is recoverable (if bricked) just takes patience... & following step by step instructions.

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Is the bluetooth function on the Nokia Purity Pro by Monster (over-ear) compatible with a Nokia Lumia 520 cellphone?
I mean, can I use the headphones wirelessly?
Thanks in advance.

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Hi,I bought this Nokia Lumia 820 in Jan,2013 from Chennai,India.After 6 months I faced some issues like low battery life and also a line at the center of the screen.So I went to Nokia Care, Taramani, Chennai-India,they told me that they will send it to their head office and may take a week time.I agreed and went back on the desired date .Then they told that Company has decided to give me a new Lumia 820 instead of my old Lumia 820 as they were not able to get the accurate solution.But the warranty will be carry forward.I agreed and came back home.From then onwards, I didn't faced any issues.Now after 2 years,I broke my LCD of same Lumia 820 accidentally in San Francisco,CA-USA.I went to one of the repair center here and the first question he asked me was "Did anybody tried to open it?".I replied no after in Chennai,India and that too was new.To my shock he said "It's a fake copy ...the screws were stripped."They cheated and gave me used phone instead of my new phone.
Is this the way they are cheating customers.
I need an answer for this from Nokia India.

Answer:Fraud:Nokia Care ,Chennai have given me fake copy of Nokia Lumia 820 after I faced some issues. What do I do?

I refurbished phone isn't a fake phone. It's a refurbished phone.
I don't know about international, but in the US, its common to get a refurbished phone as an exchange.

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A week ago, my Nokia Lumia 925 completely stopped working, out of the blue. This was in no way due to low battery, as it was charged above 50%
When trying to reset or turn on, I get no response, and charging only results in the Windows logo lighting up for approximately 7 seconds.
What can I do to fix this?

Answer:My Nokia Lumia 925 won't turn on charge, when charging logo lights up for 10 seconds, nothing else.

did you get any solution? I'm in same situation and Microsoft it's ok :S

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Hi guys, greetings from Nairobi. I've had my Nokia Lumia 620 for a little over 6 months now. I was on 8.1 through the developer's preview. So I was just sitting there, hadn't used my phone for around 15 minutes. When I checked the phone, it was stuck on the Nokia screen. I assumed that it was restarting so I left it for a couple more minutes. It's been on the screen for around 5 hours. I have tried the soft and hard reset several times but still nothing works. I'm still stuck on the Nokia screen and the device is not detected when I plug it on the laptop through the USB cable. Seen a couple of videos on using Navifirm but can't do much because the device isn't being detected. Hoping I won't have to take it to the care center. Anything else I can try? Looking forward to your responses. Much thanks.
By hard resetting I followed the following steps:
Turn off the Lumia,
Pressed and held the Power Button, did not release until the phone vibrates.
Pressed and held the Volume Down Button, did not release until the LCD showed the exclamation mark.
Pressed Volume Up Button Key and released
Pressed Volume Down Button Key and released
Pressed Power Button Key and released
Pressed Volume Down Button Key and released.
The soft reset was simply power button and volume down button.
I should also point out that the USB cable I'm using isn't the one that I got the phone with :) lost that one.
Thanks guys.:)

Answer:My Nokia Lumia 620 has been stuck on the Nokia startup screen for 5 hours now.

Try a different cable and use Nokia Care Suite to reset the phone, you will lose everything on the phone but it should reset it to factory settings. You will then probably need to get it updated via Developer preview again...good luck.

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Hi guys,
I have a Lumia 520, I just bought a Sandisk 16 GB micro SD card, class 10.
It came with an adapter. I checked on the PC and it is showing 14.90 GB space. File type : FAT32.
Partition : primary.
But when I put it in my phone. It freezes at the Nokia logo and doesn't start.
Can anybody help..?
Thanks in advance.

Answer:Lumia 520 Froze at NOKIA logo after inserting 16 GB Micro SDHC card, class 10

is it Ultra? (SanDisk Ultra Class 10)

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I have bought new lumia 730, now I wanna transfer contacts & messages from Nokia E7 to LUMIA 730.
please reply me ON : <mod edit e-mail address removed>

Answer:How can I transfer contacts & messages from my Nokia E7 to NOKIA LUMIA 730?

Use the transfer my data app that comes pre installed in your new phone.
Follow the steps in the app.

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if my microsoft account is involved i dont remember my account name, or the password, i dont know how to save to icloud, or access it back again, when i try to move things from my phone to pc, i can move videos, playlists etc but not my contacts. there is an option on settings to transfer my data from your old phone to yr nokia 920, but i dont know if this will work transferring from one nokia to another nokia

Answer:how do i transfer my contacts from my nokia lumia 920 to my new nokia 425,

Transfer my data app. Or reset your password for your email by clicking forgot password on the login page on a computer.

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Answer:Nokia Lumia 930 not available on nokia india website :(

When was it available??

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Hello, I bought a Nokia Lumia 520 a while back (About two years ago or something i'm not too sure) It was perfectly fine until all of the sudden I couldn't hear anything apart from Ringtones (Couldn't listen to songs, couldn't hear people when calling etc) after messing around with the phone it turned out to be the earbud jack (can't remember the correct word at the moment) anyhow, I fixed it by basically shoving a tooth pick in it. So i'm like okay fine. But recently the phone got stuck in Airplane mode, I tried literally everything apart from going to the store to get it fixed because my warranty ran out and i'm not going to pay for this piece of crap. So, today I tried the "Windows Phone Recovery Tool", I let it do its thing while I take a shower but when I came back it was stuck on the red Nokia title screen. Unplugged the battery, re-connected it with my PC, pressed the Volume down button etc. Nothing works! And when it's plugged into the PC, the Windows Recovery Tool says "Acces is Denied. Verify Credentials"
So yeah. I am furious. I have never, ever had so many problem with a phone before..
Here are some screenshots:
Windows Recovery Tool:
The Red Nokia Title Screen (My Phone):

Answer:Can I get some help with my Nokia Lumia 520 (Red Nokia Title Screen)(8.1)?

1. Calm down ( you gotta have patience while working with gadgets )
2. You shouldn't shove things other than the hp jack into the hp port.
3. Airplane mode ? (tried going to settings and trying to disable it or remove the sim and put it back in / restart ?? )
4. That "Red Nokia Tile Screen" you saw was the firmware download screen.
5. One does not simply don't pull out a phone while its undergoing firmware loading.
6. Try with Windows Phone Recovery Tool again. (This time wait ... and have patience.)
7. The only and last solution is Lumia Software Recovery Tool. Be patient !

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The downloading and installation works perfectly but then it immediately says that it's not recognizing my Nokia Lumia Phone! They say elsewhere that there is a special app for the Lumia but this app is limited to music, pictures, videos, podcasts and
ringtones. So contacts, the most important for a Phone, is not even included. There are surely other makes where this is possible and where you can easily see and manage all contacts. On which cellphones this Nokia Suite is really working then?

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When my phone begins to boot up, it crashes a couple seconds after the nokia logo pops up. Also, I don't think that the software is telling the hardware to charge the battery correctly because it has been charging for several hours but when detached from a charger, it immediately dies.
When on the charger, I tried a soft reset by holding the power button and volume down keys for 10-15 seconds which was ineffective I also tried a hard reset by holding the power button until the nokia screen appears, then holding the volume down button for the exclamation mark to appear but it shuts down before this happens.
Other notes: It shows the flashing icon light when on the charger and at times tries to boot up but when at the nokia screen shuts down.

Answer:Why is my nokia lumia 925 crashing at the nokia screen?

Hi, I had a similar problem. First I thought it was the battery, until I eventually figured out that it was the motherboard. Changing it won't be easy, so take it to a shop

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In both the phones specification is almost same ,but only difference is screen sizes, n camera please suggest me which phone us better for using n having good response?

Answer:Want to buy a Nokia Lumia 535 and Nokia Lumia 435,but I am confused which phone is better?

It depends on ur need really.
Do u need a large screen, FFC and flash?
Or u just want a compact easy to pocket phone?

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Is there any difference between the Icon and the Lumia 930? I've did research when it came out and I was certain that they're the exact same phone. The Icon is the name in the U.S.A and the Lumia 930 is the name in the U.K.
But I've heard several people act as if they're different phones. I just wanted to be certain. Am I correct that they're the exact same phone or have I been wrong this whole time?

Answer:Nokia Lumia 930/Nokia Icon

Originally Posted by Zachary Boddy Is there any difference between the Icon and the Lumia 930? I've did research when it came out and I was certain that they're the exact same phone. The Icon is the name in the U.S.A and the Lumia 930 is the name in the U.K.
But I've heard several people act as if they're different phones. I just wanted to be certain. Am I correct that they're the exact same phone or have I been wrong this whole time? From what I can tell, the difference is the OS it came with. Icon (aka 929)=8.0, 930=8.1

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I turned my phone off. (Nokia Lumia 630) Now it keeps flashing the Nokia logo and vibrating. Its like it is caught in a loop. It is unresponsive to soft reset. I took the battery and Sim card out for awhile but once the battery goes back in the loop begins again. I've had the phone for approx 7 months. I like the phone and would like to resolve this. I'm not sure if it is running Cyan or Denim. Thank for any help.

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after switching on my phone, the phone shows nokia on the screen but when it suppose to show windows phone, it just shows that blue screen and restarts again and again. i have tried using paper to pack it but still to no avail.

Answer:Why is my Nokia Lumia 520 failing to boot completely?

Download Lumia Software Recovery Tool and let it do its magic. It would definitely wipe out your data so better remove the microSD card (if any) before connecting to the PC. In fact I would first perform a soft reset before even connecting to the Lumia Software Recovery Tool

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my nokia lumia 625 is not starting only monogram of NOKIA appears and vanishd and appears

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My phone was on charger after few hour it restarts automatically.After that it shows Nokia logo then windows icon,then again nokia logo and windows icon...again and again and again.I tried the hard reset and the software recovery tool.Though the software re-installation was successful the phone is still in boot loop.. please help....

Answer:Nokia lumia 730 dual sim Infinite boot loop...

does the 730 have a removable battery? If yes, try removing it, clean the contacts and push it firmly back in and try again
If you need additional help or have more questions or details to share, please join the site so you can reply in this thread. See this link for instructions on how to join Windows Central.

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This is a question that may have been asked previously so I apologize if this is a reoccurring thing. I've finally decided to leave the Apple ecosystem and start looking for a windows phone. Its come down to the Lumia 925 and the Lumia 1520 on AT&T. I've reports and blogs about problems with each, more so with the 925. I have small hands for a guy so the 1520 is somewhat intimidating. The 925 however, I've read has poor reception problems, battery issues, and heating problems. Would anyone be able to inform me if the 925 issues have been resolved through updates or if the problems still continue? Also, if either of the two phones developed problems with 8.1? (beta or if you received the update today since it has been released). Thanks so much

Answer:Nokia lumia 925 vs Nokia lumia 1520

Well I have the 925, was part of the dp and now have cyan as well... When I first received my phone the battery life was horrible, but after switching off some of the background tasks, draining it (a few times) and charging it again the battery life stabilized :) With 8.1 the battery life for most 925-ers improved a bit more. The heating issue did remain tho, however I should note that the 925 was made for casual use and not for intense gaming (anything that requires a lot of ram usage).. Personally i solved this problem by purchasing a terrapin back cover case :D The heating is still there (yes Im a gamer from time to time), but with the cover on you will barely notice it! My reception is pretty good, but I don't live in the US so we have that.. Wifi has been an issue, but apparently that was a general issue (not limited to the 925)...
I can't say anything about cyan yet, because I just updated lol

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Hello. I currently use a Nokia Lumia 1520 and the device is great but the size doesn't work for me as its uncomfortable carrying it in my back pocket doing truck at a large department store so I was wondering which device should I look into getting the Nokia Lumia Icon or the Nokia Lumia 930? I can easily afford the Icon once i return my 1520 but I will need to save up more to get the 930.

Answer:Nokia Lumia Icon or Nokia Lumia 930

Basically the same phone, except the Icon was made for Verizon. Where are you? The 930 won't get LTE in the US.

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I received Lumia Cyan update yesterday for my Nokia Lumia 720. After updating I received another update which was windows 8.1 update.
I updated that too successfully. Now everything seems to work fine except the facebook app. when I started it for the first time, It asked for Id and pwd. I entered correctly and successfully logged in. Then in next window it asked for syncing my facebook account with my windows phone. This page had two buttons "configure" and "not now". I chose configure. Then moments later next page comes up which asks for "using facebook photos on your lock screen".
This page also has two buttons like previous page "configure" and "not now". Problem is none of these two buttons are sensitive. Not able to proceed further from this page as not able to press any of these buttons. When I close the app and open it again the same page comes up. I tried uninstalling and reinstalling the app but the problem persists.
Please help

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When I click on an app it looks like it's going to open then nothing happens. I've tried soft boot up many times, still the same. Problem had appeared since last update. (using windows10)

Answer:nokia lumia 930, apps won't boot, just pause on the splash screen

Originally Posted by Windows Central Question When I click on an app it looks like it's going to open then nothing happens. I've tried soft boot up many times, still the same. Problem had appeared since last update. (using windows10) It means the update was not properly installed.
Had you turned your phone off or something while updating? Also, go to the store and check for app updates. See if there are any.
Also, try reinstalling one of the apps. Let me know if that worked.
If all of this doesn't work, then you might have to prepare yourself to reset the phone using recovery tool. :-\

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Pretty much just the question in the title, I know this is a windows website but most people on here seem to know a lot about Nokia too!

Answer:More of a Nokia question, rather than Windows - Does anybody have any clue when the Nokia N1 tablet

I would love the N1 to be release in the US but we are just waiting to see it.

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Hello everyone, new member, first post, apologies if it's in the wrong place!
I work at an independent carpet shop. My boss has tasked me with finding out about updating the way we do things with phone/tablet technology.
There are 5 people here who would need to be involved. By that I mean would need a phone/tablet.
We want an electronic diary to do away with the large 2-page-a-day diary that we currently use that keeps getting misplaced. This is used for booking appointments for measures and quotes. Each morning, rather than gather round the diary, we could all have a synced calender of our own in our hands. We would all need access to it while we are out and about to put information in it.
I am an Android user, as are most of my friends. We all have a google calender each and we share them with each other. This way we know what we are all doing (work shifts and that, so we know when we're available for beers and such) and if need be, we can make an event and add the time and address for all to see.
This is the sort of thing my boss wants but for us sales guys and the fitters. I'm sure that windows can do similar if not the same sort of thing. If a measure can't be done by one of us, another can, and he will already have the time and location on his synced calender on his phone/tablet.
Also, related to this, we'd like to be able to access our price lists too. Currently these are all on Open Office spreadsheets. I know these can be converted into Excel files and I'm certai... Read more

Answer:Can Nokia Lumia's and Windows do this?

Yeah the Lumia 1520 can handle all your tasks. OneDrive files can be shared so you can all see those excel spreadsheets. Syncing the calendar should be fine.

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I have a Lumia 822, and like it. Hoping Win 10 will become available for it. Currently not using it, but might want to go back to it.

Answer:Anybody know if Windows 10 will be available for the Nokia Lumia 822?

Officially? Unclear.
I'm sure MS will make an effort to make it available, but Verizon could easily decide "nope".
However, when the Developer Preview launches (or more stable Insider builds come around) I'm sure you will be able to get in on that action.

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When is Windows 8.1 coming to Nokia Lumia 925 (on T-Mobile, US)?

Answer:Windows 8.1 on Nokia Lumia 925?

Originally Posted by WPCentral Question When is Windows 8.1 coming to Nokia Lumia 925 (on T-Mobile, US)? As of last week: "Later this year"

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Is there a way to get back photos from the Recycle bin ?

Answer:Nokia lumia 625-windows 8

What recycle bin are we talking here?
On a pc? On OneDrive? Because the phone doesn't have one.

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Will Nokia Lumia 920 be upgradable/compatible to/with Windows 10 ? In other words, will I be able to update to windows 10 on Nokia Lumia 920 once the windows 10 is released.

Answer:Windows 10 on NOKIA Lumia 920 ?

Yes, surely! All Windows phone 8 devices will be able to upgrade to Windows Phone 10.

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Is Windows 10 available for this phone?

Answer:Windows 10 on Nokia Lumia 625

Thread moved to 625 section.
Also, no. You are welcome to use the Insider program, which has varied results. If you have time to burn and don't mind erasing your phone if need be, I suppose its worth a try.

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How i can get windows 10 mobile to my Lumia 625? Im in insider program.

Answer:How i can get windows 10 to Nokia lumia 625?

I believe your device is not supported for Windows 10 Mobile. That is why it doesn't work.

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Hi everyone,
I've just recently upgraded from 3G to 4G / LTE on Family Mobile from Walmart. They use the T-Mobile network. My question is; why is my phone still showing the 3G logo? I've powered up and down a few times with no luck. The speeds I'm obtaining are much faster than the pervious setup using speedtest app. I was previously getting 1.5 mps up or down now I'm getting 8 to 12 mps so I know its changed but the logo on my phone has not. Any suggestions?

Answer:Why is my phone showing a 3G logo and not a 4G logo on my Nokia 735?

Sounds like it might be geographical, area might not have 4G coverage (which doesn't sound like a first world problem ;)) . Have you observed this everywhere you go or just a particular area?

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Hi since this update from windows 8 i have not been able to get notifications for whats app..../ iF I GO INTO WHATS APP THE MESSAGES ARE THEIR, ALL NOTIFICATIONS ETC AND BATTERY SAVING ARE CORRECT ?

Answer:whatsapp for windows 8.1 Nokia lumia 620

Try to reinstall the app and make sure it isn't excluded from background notifications.

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My question to you is Microsoft camera(in built app) is not detecting/recognizing the face .

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My wife has a Nokia Lumia 520 purchased about 2 years ago. It is running Windows 8.0. As far as I know, she has never received an over-the-air invitation to download the update to 8.1. When we attempt a manual "phone update" through the settings, it says the phone is up to date. I have a Lumia 520 purchased about 6 months ago. I received the invitation to download 8.1 in early August, and did so successfully. So, wondering why one phone seemingly does not have access to 8.1

Answer:Why won't my Nokia Lumia 520 update to Windows 8.1?

Well it might be a software glitch? You could try connecting her phone to Nokia Software Recovery which should be able to upgrade her to Cyan if that's the latest version available for her phone. Do keep in mind that this process would erase her phone settings and data so do keep a backup before proceeding.

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i dont know my google accountb to my windows phone, how can i access that information???

Answer:nokia lumia 521 windows 8 phone

The main account needed is your Microsoft account... did you use a gmail address for sign up and forgot that???
Check your PC browser for saved passwords if you ever logged into your Microsoft account on there.

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Earlier advice from Microsoft's Windows Phone Blog said yeas, and it was on some extensive lists.
I held off on upgrading wife's 920, have done my Microsoft Lumia 640XL Dual SIM - no problems, despite small phone storage (have 64Gb SD card).
After much difficulty, got the Windows 10 Upgrade Advisor app for the WP8.1 with Denim update. It says Windows Mobile 10 is NOT AVAILABLE - searching now shows a very short list of Microsoft Lumia phones only.
Is there a way I can get the 10 upgrade? The 920 met all criteria a year or o ago afaik.

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I keep hearing that update for the Lumia 929 is coming soon but does anyone have of idea when?

Answer:Nokia Lumia 929 - Windows 8.1 Update

I assume you mean for Verizon? I heard it's going to be released the same time as Ghostbusters 3 hits the big screen. But seriously, this waiting for the update is so annoying...NOBODY seems to know what is going on.

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And i want latest upadtaes on games and apps like subway surfaces. still on old versoin
in my mobil ?

Answer:when i will get windows 10 on nokia lumia 1320 ?

Hi, the Lumia 1320 won't be getting Windows 10 mobile.
It has also now been dropped from the Insider programme, so unless you are already running an Insider build you can no longer update to Win10M.
I'm not sure about the game and apps updates you mention.
If you need additional help or have more questions or details to share, please join the site so you can reply in this thread. See this link for instructions on how to join Windows Central.

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Hi. I have a nokia lumia 822. Id like to have the 8.1 update but my phone says it is up to date. Is it possible and how? Thanks.

Answer:Nokia Lumia 822 Can I get windows 8.1 update?

If you want the official WP8.1, you'll have to wait until Verizon releases it.
Otherwise, you may get the Developer Preview version. This article might be helpful, as well as the links it contains.

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I downloaded Words with Friends (along with other apps). The other apps show up on my app list, but Words is not there. When I go back to the "store" it does not give me an option to install (b/c its already installed but no Icon).
When I go to settings to try to uninstall to reinstall, it says, go to your app list to manage!
Can you help?

Answer:Where did my app disappear to on my Windows Nokia Lumia 521?

Are on you WP8? It would be under "Games".

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Still there is no availability of Windows 10 for Nokia Lumia 1320 in India. I don't want to talk about insider program. I am asking about official release for general public. Will it be available in near future? Is this phone is compatible for it? What do you say guys?

Answer:Windows 10 for Nokia Lumia 1320

Originally Posted by DrSARANG MALI Still there is no availability of Windows 10 for Nokia Lumia 1320 in India. I don't want to talk about insider program. I am asking about official release for general public. Will it be available in near future? Is this phone is compatible for it? What do you say guys? Your phone ISN'T eligible as officially declared by MS on March releaseHere are all the Windows Phones that are eligible for Windows 10 Mobile upgrade | Windows Central
It has the old S400 platform, wich has random iussues on Win10.
If you ask in Insider Forum, maybe you'll find someone with Insider Release onboard, which is the same official build for now, and then ask him for performances

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I downloaded the windows insider successfully, lunch it and select "get preview builds" then choose this option insider fast, it is successfully installed but when i go back to settings try to update the phone but it's still telling that your phone is up to date still with win 8.1

Answer:why my Nokia lumia 625 is not getting the windows 10 upgrade.

Because it was cut off from Windows 10 Mobile's official launch two years ago.

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windows insider is also not working in my nokia lumia 720

Answer:can i get windows 10 update in my nokia lumia 720 with 8.1 os

Originally Posted by Windows Central Question windows insider is also not working in my nokia lumia 720 Did you get the release preview ring (the only you can choose)? As far as I knew , they re-opened Insider program to newbies

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windows insider is also not working in my nokia lumia 720

Answer:can i get windows 10 update in my nokia lumia 720 with 8.1 os

Originally Posted by Windows Central Question windows insider is also not working in my nokia lumia 720 the short answer is that you can't install W10M since your device has 512MB RAM which is below the threshold
If you need additional help or have more questions or details to share, please join the site so you can reply in this thread. See this link for instructions on how to join Windows Central.

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i am using nokia lumia 730 dual sim. my phone running on the software windows 10 technical preview for phones. now i want to install windows 10. but my phone show the error like this:
the update was downloaded, but could not be opened. (80188313)

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is there any antivirus needed for nokia lumia 520 windows phone

Answer:nokia lumia 520 windows phone

No. Windows phones don't get viruses.
Posted via Windows Phone Central App

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can we update windows 8.1 in nokia lumia 525

Answer:Can we update the Nokia Lumia 525 to Windows 8.1?

Originally Posted by WPCentral Question can we update windows 8.1 in nokia lumia 525 yeah cyan update will release soon for lumia 525

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Had to rest my Nokia Lumia 625 windows 8.1 keyboard due to the stupid storage sense bug.
Now I'm getting frustrated with the stupid keyboard comma and .com buttons.
I did the add 2 languages, advanced settings, check the comma box. Then remove language.
But the keyboard just has the useless .com button.
So how do I get the keyboard with the emojii, comma buttons? and get rid of the .com button?
I've tried searching but all that comes up is the comma fix which doesn't seem to be working for me.

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(nokia lumia) windows phone went black while on youtube. I took the battery off then put the battery back on turned it on and now its not letting me use all non phone apps. for example it lets me use the internet and settings, but not instagram or weather app. it says to buy them (even though their free) and if that doesn't work to uninstall it and redownload it. they all say the same message. I tried both and non worked the message poped up again. is this a virus? What do I do?

Answer:my phone (nokia lumia) (Windows)

May be it is scanning your SD card.

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Hey, I am trying to install windows 10 technical preview in Lumia 520?
1) I registered to insider successful
2) download windows insider
3) Get Preview
4) I try fast ring ,then 10 sec reboot
5)after that phone reboot but when I check update no update your phone is upto date.....,
6) I reset my phone 5 times and I try all rings

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I am using windows 10 for nokia lumia 920 but windows 10 os bug.

Answer:When will Windows 10 be released for the Nokia Lumia 920?

No release date is available yet, expect it in the end of this year

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I want to add my sim apn details to activate internet on my phone but the option is not listed!!!
What to do?!

Answer:Add internet APN not listed on nokia lumia 520 windows 8.1

1. Install Lumia system updater OR SysApp pusher
2. in the app find Access point app. Install it
3. Go to Settings > Access point (will be at the bottom)
4. Add your APN

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i cannot uninstall or re install calculator, i tried to restart, by pressing vol dn + power buttons simulteneusly till i got vibration, even then calculator is not opening

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Answer:Can I get Pokemon Go on my Nokia Lumia 635? (windows phone) if not, when?

You can not. The developer, Niantic Labs, has not written it for windows 10 or 8.1, and they have locked it down so 3rd party apps don't work. You may never be able too it just depends if the developer decides to put it on Windows.

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can I backup messages from my nokia lumia windows software 7.8

Answer:Backup messages on windows 7 nokia lumia 800

go to settings > applications > messaging and see if you have a sync messaging option.
I know Windows Phone 8.x has it, but I dont know about 7.x.

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What phones have Windows Hello?? Need replies asap, I'm buying an unlocked phone off eBay.

Answer:Does all Nokia Lumia 1520 equipped with Windows Hello??

Originally Posted by Benton Washington What phones have Windows Hello?? Need replies asap, I'm buying an unlocked phone off eBay. Hello requires hardware. The only two phones out right now with Hello hardware are Lumia 950 and Lumia 950 XL.

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The My Family page says "No Windows Phone 8" even though my child has a Windows Phone 8/Windows Phone 8.1.
To see a Windows Phone on the My Family page, you'll need to first sign in to the phone with your Microsoft account. Then, when you sign in to My Family with the same account, the phone will show up.
If you've done this and you still don't see your phone on the My Family page, the phone probably needs a little time to sync. You can speed things up by backing up the phone.
.... I followed all these steps and I still can't set up my family on my son's Nokia Lumina 635. Please help! Will this really work or if he uses wi-fi the settings will be override?
I would like to set up parental control, if possible, set up "safe search kids" from google or if necessary, completely delete internet explorer from his phone.
Thank you!

Answer:Windows My Family app not installing on Nokia Lumia 635

I don't want Windows My Family

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Phone recently updated to 8.1, now i can't download apps. Been through the Account.Live procedure which tries to send a code to an e-mail address which no longer exists and doesn't appear editable. Been through the "I have no code" procedure and got emailed a 7 digit code. Problem is the phone is expecting a 5 digit code so rejects it. Have tried Microsoft support but, as I expect you have all dicovered personally, they are less than supporting. Any ideas? Got about 15 apps which need updating but Computer Says No

Answer:Nokia Lumia 920 Windows 8.1 Account Verification

Do you have a local phone store? My local store is very good at handling issues like these and I've used them a few times. In Nov, I am dumping AT&T (poor coverage) and going to Verizon, and I hope to be able to take my Lumia 920 with me.

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my nokia lumia 520 havnt connect with static ip

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Answer:My browser is malfunctioning, how can I fix it? Am using Nokia Lumia 820 windows 8.1

What's wrong exactly?

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Is anyone using Windows 10 on Nokia Lumia 525? If yes then which build and what is the performance? I want answer in detail like battery usage,apps lag,etc.

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My nokia lumia 928 won't update to windows phone 8.1 I don't know why when i see all the other lumias have windows phone 8.1 please help I want cortana and backgrounds on my home screen and action center

Answer:Why won't my nokia lumia 928 update to windows phone 8.1

I have the 928 and the 8.1 dev preview with no problems. If you want more help you will have to be more specific and detail the steps you took in your attempt to obtain the updated.

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i want to use and see myanmar font in nokia lumia 520

Answer:How do I add a new font on my Nokia Lumia 520 Windows phone?

You can't do that. You can ask for it to be a feature in Windows 10 though.

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I have had a problem for the past 2 months, my Nokia Lumia 925 with Win 8.1 keeps shutting down spontaneously. This is my third phone in the last 2 months (warranty program keeps sending me replacements) and it shut down for the first time this morning. All 3 have developed the same problem, the phone will shut down spontaneously and the only way to start it up again is a soft reset (Volume down + Power for 15 seconds). I have had a total of 10-15 shutdowns between the 3 phones and this is a conservative estimate.
I am thinking that this has to be a setting or an app that I use (and few others do) that is causing the shutdown since I have only seen a few other similar issues in the forums. Here are some of the basic facts about my situation and some of the actions I have taken:
- I have wiped the phones repeatedly (3 phones wiped a total of 3 or 4 times not including the initial setup of the replacement phones, which is getting really old--really fast).
- I have tried turning off NFC, but that obviously wasn't the issue because NFC was off this morning when it shut off.
- I have tried trimming the screen protector/screen guard I installed as suggested in one of the other forums even though that seemed ridiculous (I think that was a different model phone too, but I gave it a shot)
-I have not noticed any common occurrence such as
--when a certain app is running
--when it is on/off charger,
-- When the battery is full or low (it was 24% this morning).
-I have 2 chargers, 3... Read more

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Have managed to connect this via a micro cable to my Laptop running Windows 8.0 Have tried unsuccessfully to connect to desktop running Windows 8.1 Says connection incompatible. It shows up in Devices the 4 times I tried on different ports - with yellow ! Tried to update driver - says none available.
It did not come with Nokia USB cable so using micro cable.
Thats when I tried connecting to Laptop and no problems.
On my desktop I have tried ports at back of CPU.
If the cable works on laptop surely it would work on desktop?
Downloaded the nokia suite and still the same problem.
Would appreciate your help. Thanks so much.

Answer:How can I connect my Nokia Lumia 530 to my Windows 8.1 desktop?

Nokia Suite might not be of any help for 530.
Also if it shows the devices 4 times there, it has driver issues with your desktop. Make sure desktop has latest updates installed on it.

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As of October 2017, I can't find a reliable tutorial for installing Windows 10 on Nokia Lumia 520. Neither I could find a Custom Rom of Windows 10 for Lumia 520, nor i could find a way to update. Most of Tutorials I found were outdated or doesn't work anymore.
Please somebody suggest me a reliable tutorial for installing win 10 on Lumia 520. I am willing to do it at any cost. I am currently running Lumia Cyan, Windows 8.1 (RM-915), Firmware Version: 3058.50000.1424.0001

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As Nokia Lumia 1520 has capacitive buttons, and new Window's phones are coming with on screen buttons, Will Nokia Lumia 1520 get the windows 10 update?

Answer:Will Nokia Lumia 1520 get the windows 10 update?

Yes, all Windows 8 devices will get Windows 10 for phones.

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I've had the phone for a month and the only app I've gotten to consistently work is my text messaging so far, and I'm curious to see if it's just me. My most recent issue is getting music onto the phone and I have tried the ridiculous Windows Phone App (the only use after two hours of trying to get it to work has been multiple repeated restarts of my phone and at one point, I think I got to name my phone though the name I gave it is long gone by now), the OneDrive App for the computer as well, which, in addition to not allowing me to upload any files, it won't even let me download the one thing that somehow made it to the storage.
At this point its a fancy flip phone, so I'm glad that it can still make calls (though getting calls to actually start is pretty spotty on occasion) and send and receive texts. Anyone know of anywhere I can go to get help with this awful excuse for a phone and terrible "apps" for my computer beyond a simple google search?

Answer:Why is my Nokia Lumia with Windows such a terrible phone?

Our community here is generally a great resource for advice from real users. Why not join us?
Microsoft themselves have a lot of help pages and how to's at
I, myself, simply plug my phone into USB and transfer media files that way... Without more specific questions it becomes hard to give pointed advice.
In general, as someone who has changed smartphone platforms several times and tried many more as a hobby... I believe a common problem when switching platforms is ingrained habits. Many times users try and make the new device behave as the old one did and they get frustrated when it does not work that way. That may or may not be your issue, I'm just making an observation. Take from it what applies and leave the rest.
Good Luck.

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Dear guys,
I use Nokia Lumia 720 with windows phone 8.1 DP installed. But I face a same problem of phone crash at approximately same time two days in a row. Phone got restarted two times and after sometimes it went blank as if it was switched off. First time it happened, I soft reset the phone and after sometime again hard reset it. But the problem was still there tomorrow at somewhat same hour of a day (16:00 hrs to 18:00 hrs). So, I again had to soft reset it.
After soft reset, phone works just fine. But I worry it will again happen tomorrow. Is there any apps causing that problem? It is my new phone and I don't want to loose it soon. Please suggest me what should I do...

Answer:Nokia Lumia 720 with Windows Phone 8.1 DP crashes once a day

Try not to install anything first after a hard reset.

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If yes steps to install the windows 10 preview version in lumia 920

Answer:Can i able to get windows 10 os preview for my nokia lumia 920? From india

It's not available yet for the 920. You have to wait till Microsoft includes the 920 in the preview devices.

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Is there an app or a way that when you receive a text message on your phone that you will get an email on your computer or a message box appears on your desktop? Basically someone doesn't want to stop working from their computer and go look at their phone for text messages. Thanks!

Answer:Windows Nokia Lumia Phone--possible to get notifications of SMS on PC?

Team viewer might help.

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i have windows developer preview of 8.1 installed on my lumia 1020. i am in canada and i got this phone from india . While the news state that the official 8.1 update for the lumia 1020 already has been rolled out, but i havent got it yet !! please help

Answer:Nokia Lumia 1020 windows 8.1 update?

You may need to downgrade to WP8 in order to get the official WP8.1 + Cyan. For now, DP users can't install Cyan for the Bitlocker (Encryption feature) problem... so you can wait until MS relaunch the Cyan update for DP users (Will take a time) or you can downgrade to WP8 and get the WP8.1 offcial.

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Nokia Lumia 920 Vibration Not Working With Windows 10 !!
Help Me Please!

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I recently got a Nokia Lumia 635 (I think it had Windows 8.1). I had a few questions about my new windows phone.
1. Where can I find out my mobile phone number? I've been told I can find it by clicking on the phone icon and then going into settings, but I don't see it there (I see things like voicemail number).
2. When I click on the magnifying glass to do searching, it says "search web or phone." Is there a way I can change it so that searching is only done within the phone and never on the web?
3. My voicemail number is blank under phone settings. Why is this the case? Shouldn't it be the same as my mobile phone number?
Thank you.

Answer:Nokia Lumia 635 Windows Phone Questions

1. If you go to settings then go over to applications then chick phone you can find your number.
2. If you are on Wp8.1 and your regional and language settings are set to us with your location on you can use Cortana to search your phone to some degree. On WP8.1 Update 1 you can use Cortana in the UK and some other countries to do the same but they are in beta right now. Your only real alternative is to check the site for an app from Microsoft called Files which acts as a file manager.
3. Not really sure why this is blank, maybe someone else can help you with this one or you can check your providers website to help figure out what the number should be.

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I have a suspicion that one of my children is up to no good

Answer:Is there a program available to spy on my Nokia Lumia Windows phone with the 8.01 OS?

You might use kid corner and only add what you want them to use and then add a password. That way they can't do things they shouldn't be doing. I'm curious if you add the messaging feature to kids corner if it would stop them from being able to delete texts which would be handy. Haven't tried that yet.

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