Computer Support Forum

When will hp do a recall on new left hinge issues?

Question: When will hp do a recall on new left hinge issues?

I am also having left hinge issue!!!!! Now the video isn't working properly!!!! Hp needs to be accountable for their defects!!! Checking into a Dell since Hp will not step up to the plate and repair their on going issues.

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Preferred Solution: When will hp do a recall on new left hinge issues?

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Broken Left Hinge is there a recall for this?

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I have to report also 3 issues with my Lenovo Ideapad U410:1. WI-FI issues since I bought the notebook, end of February 2013.    - I tried updating the wireless drivers, but did not help.2. Left hinge detached from the lid 3 months ago.3. The LCD screen remains black after starting the laptop, it takes several reboots to eventually display the image. The left hinge detached from the lid apparently because of poor design, the plastic keeping the screws in place broked in small pieces... There are still pieces of plastic around the screws... No way to place the hinge back, unless passing the screws through the LCD lid... Being a desktop support technician, A+ certified and Dell technician certified, I supported IBM laptops, then HP laptops, and now Dell laptops. Never had this kind of issue with other laptops. I have an 16 inch HP laptop since 2008, and still no issues, also WI-FI works wonderful. I bought the U410 to have a smaller notebook, as the HP is much biger, thicker and much havier, but unfortunately after only 2.5 years of use, I cannot use the Lenovo Ideapad U410 anymore. I would invite Lenovo to replace the lid, fix the display issue, and also fix the WI-FI issue. Thank you for reading this.   

Answer:Lenovo Ideapad U410 left hinge detached from lid, also WI-FI issues and display issues

Hi NL,
 
Welcome to Lenovo Community Forums!
 
This Problem had been addressed in this Thread
 
Hope this info helps
Cheers!
 





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Question: Left hinge issues

Hello,  I am have the same issues. Ive had my laptop for quite a while now and it is still in pristine condition. I have noticed that recently the left screen hinge is sort of loose and it pulls apart when I open the screen. Can anyone help point me in the right direction?











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Answer:Left hinge issues

@Dmann

?Thank you for using HP Support Forum. I have brought your issue to the appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post ( serial numbers and case details).

If you are unfamiliar with the Forum's private messaging please click here to learn more.

Thank you,
Omar

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I have had my HP Envy for a few years now and have loved it. Just the other day, however, the plastic and metal portions of the casing have started to separate by the left hinge. I can almost press the case back into place, but the casing starts to separate and pop apart again every time I open or close the laptop--even when I open it very slowly and try to keep it in place. Please advise on how to fix this issue! I don't want to damage it more..  

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Hello, I am another unlucky consumer that bought a Lenovo Y50-70 Touch. I was wondering if lenovo has issued a public statement recalling this model, or have atleast issued a public statement of them taking responsibilty for such a terrible manufacturing error. From what I have gained, all 2013 Y50-70 touch models were affected with the left hinge being overtightened in the manufacturing process. This computer also has the yellow color issue, which makes all yellow's appear to be orange. There is the trackpad issue with it not being sensitive enough, all though I am not sure if this was a setting issue, or just the use of subpar materials. Multiple people also had the clicking fan and overheating issue. I was lucky enough to have all of the above issues with my Lenovo y50-70 touch. I mailed my laptop to texas last Tuesday, which lenovo reps and support claim is the closest service repair center in relation too North Carolina. I would honestly like to just get my money back, and not have to deal with this company, and its outsourced customer service any more. But we both know that this will not happen, as I like many others have fallen into your companys trap. Well played sir's and madam's, Well Played.

Answer:Y50 Touch hinge recall???

^^^^^^This!!Well said.Sign me up for a recall too.It's the y50 uhd non touch as well with all these great lenovo quirksGive us back our money

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Any idea how many hinge failures are required to qualify for a recall?

Answer:How many hinge problems must be reported before a recall hap...

I hesitate to answer because I do not want to be seen as unsympathetic. I am. But a "recall" is only required for problems that affect health and safety of consumers. Laptop hinges do not. There is precedent for enhanced warranty service programs, sometimes done "under the radar". If you want to get the best option HP is going to offer post your story here. HP frequently intervenes and we understand some accomodation offer may be made based on the particular facts of your case. 

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My daughter went to use her laptop last night for homework, and by just opening the screen, the right hinge broke away from the laptop.  In research this issue, I've many people have had the exact same issue.  This laptop has not been dropped or abused.  When a hinge breaks under very light use - she uses it about 5 times a month - there is a problem with this design.  In every case I've seen - it's a hinge issue with the right one.  I called Dell, but they said it would be a cost to repair it.  This is crazy - it's clearly a defective design!!!!
There is a pretty long thread here, but it's closed:http://en.community.dell.com/support-forums/laptop/f/3518/t/19622428?pi41097=4

Answer:Dell needs to have a recall on the Inspiron 5547 Right Hinge Issue

It actually isn't.  Most people are right-handed and raise the lid single-handed (instead of using both hands, or in the center as it's designed to be raised).  That puts torque on a part not designed to handle it -- which is why the hinge mount will crack.

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The right hinge broke on my ENVY m6. Now the left one is about to go. The waranty is up and I have noticed that this is a common problem with this product. I should hope that there has been a recall on this. HP should at least repair the issue free of charge (waranty or no waranty). I take great care of my things and my computer is no exception. Please give me advice on this one. I am extremely disappointed at this point.

Answer:Broken right hinge. Left hinge about to go on my ENVY m6

Hi @NeiCe , I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post serial numbers and case details.If you are unfamiliar with how the Forum's private message capability works, this post has instructions.

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Very frustrated with this...I opened the laptop gently as I would always do  and the hinge on the left side of the laptop just snapped and popped out of the plastic monitor frame.  The design of the hinges are just terrible and i can now see how they work because the case has been damaged just from opening and closing the laptop.  I can now see inside the whole left side of the case.  To top it off I have already invested considerable time into upgrading the OS to Windows 10 and customizing and installing software on this laptop. I cannot close my laptop entirely since the screen closes on an incorrect angle. Since I am out of warranty, is there any way to fix this problem? After reading several posts, it seems to be a common problem with the envy models.

Answer:HP ENVY dv7-7233nr Broken Left LCD Screen Hinge; Left side o...

@phosfate00

  I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

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Hi. The option to get a new one comes as a pair only. Does anyone have a spare? I don't really need to buy the right one only the left hinge. Regards Peter.

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HP fixed my left hinge and finally it was distorted to where I jad to be careful opening it.  THEY JUST FIXED THIS!!  I opened the case and saw the bolt receptacles in the case are not holding the hinge in.  This is a horrible design!!!!!!!!!!!!  I put an oversize sheetmetal screw through the bottom bolt hole and the sent it through the offending hinge.  Now it looks crappy just to do the dame tying.  Very dissappointed-doubt I will buy HP again,

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Question: Left Hinge

I have had the HP Envy for some time and expected it to be a premium product by HP leading me to believe that it would be a good long term laptop to use. Unfortanately, this is not the case, after spending a huge sum of money on a laptop I would not expect the laptop to have such a stupid problem, where the laptop seperates from it's casing. After doing some research I have found that this is a regular fault and HP aren't doing much about it. I am giving HP a last chance to contact me as to what they can do for me before taking action myself.   

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Question: Left hinge

Hi This is about the back cover below the left hinge which pops out around 4 to 5 mm when laptop is opened or closed. After checking, it seems that the back cover area that supports the left hinge is very weak and damages easily. I always thought that every laptop maker has tests which certifies how well a laptop deals with continuous opening and closing. Obviously corners have been cut and quality control have not been vigilant. With the number of complaints this has, HP should do an unconditional recall to redeem their name. I was considering getting a Spectre for my wife but now I have doubts about thier quality and customer focus.

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Question: SL400 Left hinge

I got my SL400 2743CTO back in december of 08 and noticed that the left hinge to the screen is cracked but the display still works. Will lenovo repair this or am i out of my warranty? When i open the lid the whole hinge almost moves with the display. The right hinge is holding it on i guess.





SL400 2743CTO 2GB RAM. Core 2 Duo T5870 2.0GHz HITACHI 160GB 5400rpm

Answer:SL400 Left hinge

I am having the same problem. Also the power receptacle has broken loose and I get intermittent AC power. I have onsite service and they are supposed to be coming to fix it when the parts come in.

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Question: Broken Left Hinge

My left display hinge is also acting up and the left corner seems to be coming apart from the force being applied by the hinge especially as the display is hinged down to its closed position.  I've been suspecting something was weird for some time now but recently I'm afraid it will break soon, what can be done?  My laptop is out of warranty (bought from Costco) but otherwise is in perfect condition and I use it daily.  It is crazy this is happening.

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The left hinge will not let me open the laptop.  It is stuck or twisted.  A small piece of plastic has fallen out of the hinge area.  I have seen several postings pertaining to the same problem with the left hinge and there was a recall on this hinge.   My laptop is out of warranty.  Please advise.  Can I get my laptop repaired with the recall? 

Answer:Left hinge is not working.

@nanufree

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Forum.

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Question: Broken left hinge

I have had my Envy for about 2 years. The left hinge has broken and when I went to have it repaired, I was told it would cost over $300! This same thing happened to the HP laptop I had previously that this new one replaced! The repair place told me is was the exact same thing that happened to my old laptop and that it was a common issue! Why hasn't there been a recall? Obviously this is happening constantly! Does anyone know how to fix the issue?Thank you

Answer:Broken left hinge

@jonathanbenson

  I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

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Hello I have a V series laptop, V5-571-53334G50Makk to be specific and since recently the left hinge was loose and whenever I open the laptop, it was wide open(kept on increasing as I tilt the screen) now the gap has widened. I was wondering what I do to fix this issue? Is it fixable at home with some time and repairing or do I need to take it to a repair center?

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Question: broken left hinge

I have this Hp notebook 15 that i have been using for over 12 months now. Today I was working on it and it was then that when i flipped the lcd to turn it off that its hinge broke all of a sudden. at first i could not understand the problem but as i turned the screen down it creaked and the cover on screen's edges ripped apart. What should i do? Is this included in warranty?

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Question: broken left hinge

I am seeing plenty of this same problem. I have a broken left hinge. I want to know if the part number 832356-001 is the correct hinge I am not happy with the laptop it is falling apart and not very old. I also need to know if I can get a pdf of all the parts in a visual format. It is out of warrenty and I will have to fix it myself. I am very unhappy with this laptop and so are a lot of other people on this forum!!! 

Answer:broken left hinge

@ted440

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Forum.

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Question: Left Broken Hinge

I haven't had my HP ENVY TS 17 Notebook but a little over 2 years and my left hinge has broken. I took it to a computer tech and he said you guys do not have a recall on this issue nor do you have any intention of solving the issue. I can not afford to buy another laptop and this is the 6th HP I have owned including desktops. I will not buy another one unless this problem is taken care of. I would like some feed back on this as I see there are numerous people with the same problem. Thanks! 

Answer:Left Broken Hinge

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). 
Thank you for visiting the HP Support Forum.

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Hi,
 
I have purchased a Lenovo Y560 laptop on 03-10-2010 and  I got this left hinge issue. I was about to close the laptop when I suddenly heard a click sound and after a thorough inspection I found that the left hinge is broken without any reason. I went through a lot of discussions over the internet and I found out that this has been a common problem in this product.
Some of the links:
1)http://forum.notebookreview.com/lenovo-ibm/543887-y560-hinge-issue-explained.html
2)http://forums.lenovo.com/t5/IdeaPad-Y-U-B-V-and-Z-series/Y560-Screen-Hinge-loose/m-p/352099#M32194
3)http://forums.lenovo.com/t5/IdeaPad-Y-and-U-series-Laptops/How-to-replace-the-hinges-for-Y510-Y530/t...
  The next day(24-1-2011) I called up the Customer Care India  and I was given a case id and the representative  asked me to go to the Service Centre at Velachery , Chennai ,India. I visited the service centre the next day with the given case id and to my dismay , THE CASE ID WAS IN THE STATUS:CANCELLED. Things I noted in the service centre :
 
1)They were too lethargic about giving a proper response as how can the case id be cancelled without even the user's consent.
2) When I tried reaching the customer care again , they  gave a new case id for the same issue and the case id : 4270154295 and ONLY then they looked into the issue.
3) After some diagnosis, the technician said  that the product is still under warranty and it needs a part replacement. to my memory , he ... Read more

Answer:Y 560 Left Hinge Issue

I just wanted to report that I'm having issues with my left hinge as well. It's very similar though not identical in nature. Anyway' I had noticed that my left hinge was looser than the right hinge a long time ago, very soon after the purchase. and after I got my machine back from the service center after they replaced my motherboard. I never though much of it, but I decided to investigate this morning. As I was opening and closing the laptop, I noticed that the back of the computer next to where the battery is bulges out a bit when i open the computer, and bends in when I close it. It only happens on the left side. Then, I turn my computer upside down to see if there are any loose screws, and I see a weird piece of plastic in the screw hole where the bulge occurs, and I pull it out. I turns out it's a section of twisty tie, the kind that you use to close your sandwich bread bags. After I pulled that out, the screw straight up just fell out of the hole. There was nothing holding that screw in place except for that little section of twisty tie! Anyway, even with the screw out, the bulge hasn't gotten any worse, and the screen hasn't gotten any looser, which tells me that nothing has been attached to the other end of the screw for a long time now. I'm going to call the service center to see if they can replace the body of the machine, or possibly send me a replacement. I'll update you with any news. Update: So I got in contact with Lenovo and am getting ready to ship my ma... Read more

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Question: Left hinge broken

My laptop is most likely not under warrenty any more but, the left hinge is broken & I see many other people have this same issue. Can anything be done to help fix this?Thank you!

Answer:Left hinge broken

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
Thank you for visiting the HP Support Forum.

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The left hinge of the laptop is causing the bottom case to pop off. Whenever I open the notebook, the black bottom portion of the laptop separates from the top grey portion, exposing the inside of the laptop. When I close the laptop, the bottom case snaps back into place.I have had this laptop for over three years, with no other issue. Is there anything HP can do to resolve this hardware problem? Thanks

Answer:HP Envy 17 Left Hinge

@hicks462

  I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

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The left hindge on my laptop is loose. I do not feel comfortable using it in tablet mode because I am concerned the movement will further agrevate it. It is limiting my use of my laptop which I use for my business. Can you please help me? Thanks,Lalania

Answer:Left hinge is loose

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
Thank you for visiting the HP Support Forum.

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I have an Aspire E15 laptap, not quite 2 years old.  Just noticed the left hinge is coming apart.  I have to keep pushing it back together.  

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Question: broken left hinge

Like most HP Envy machines I too now have a broken left hinge. Before it falls apart, would it be possible to buy a replacement base? and from where?

Answer:broken left hinge

> Would it be possible to buy a replacement base? and from where? Search:  http://PartSurfer.hp.com for the availability of parts for your specific HP notebook. 

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Question: Left hinge broken

I have HP pavilion HP 15-r210dx. Its left hinge is just broken. I was just closing the lid. I am very disappointed with HP quality. I need it to be fixed by HP. How can metal hinge be broken in normal use. Its just 1.5 years old. 

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Hi there,I recently ordered an X1 2017 but sent it back for several reasons. One minor issue with it was that the left hinge was slightly crooked. Not by a lot, some might not even notice, but for me not really acceptable for a 2k5? device. Unfortunately it was the first thing I noticed during unboxing. With the lid closed you see that it's not parallel to the rest of the device. Meanwhile I have ordered one again and unfortunately it's the same in terms of crooked hinge. So I'm suspecting a general "problem". Obviously the support team never ever heard of such a thing.Just wondering - how is your's? I don't think I'll do anything about it since I don't think the service team will do a better job than the factory and generally things don't tend to get better by taking them apart. However - just curious if I'm the only one. Cheers,reach   


























2017-05-31 22.27.40.jpg ?103 KB

Answer:second x1 5th with crooked left hinge

Hi reach,please post some pictures. It is easier to make an assertion then.BestAndreas

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Question: HP envy left hinge

I've read in the forum that someone got their laptop repaired at NO COST?? Even after lapse of warranty? Wow, what did you do to convince HP to do this? I have sent several requests and complaints and a HP rep phoned to ask about it then told me to pay $300.00 for the repair. I do believe a substandard quality back cover which undoubtedly costs very cheaply to make is a good trade of for keeping customers. But it seems HP is more concerned about making money once and not considering about after sales and follow up sales. They certainly lost me and I was considering buying the Spectre but not anymore. BTW I checked an online supplier for the back cover and it sells for $35.00 from China but I prefer to do the repairs myself.

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Question: Broken left hinge

My hinge is also broken.The hinge is so stiff it has broken the screw support mounts.Is there a repair available for this problem?Thanks.

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Question: Left Hinge broken

The left hinge of my Envy m6 Notebook has broken, and i would need a repair as soon as possible.As i have seen this is a very common problem (ex. http://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/HP-Envy-m6-Broken-hinge/m-p/343...), what solutions do you offer?I am looking forward to hearing back from you,Nelken

Answer:Left Hinge broken

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). 
Thank you for visiting the HP Support Forum.

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The left hinge has been mulfunctionig, breaking the case cover on the left side of the laptop, and affecting the fan.

Answer:Left hinge malfunctioning

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). 
Thank you for visiting the HP Support Forum.

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Question: left hinge broke

i have an hp envy 17 SE NB PC and the left hinge in broke where can i let it repair in miami FLand how much is the service price

Answer:left hinge broke

@Tariqnasj

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

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I am having an issure with the corner of the base of the laptop seperating near the bottom left of the screen (near the hinge). When the laptop is opened, the piece pop apart. When I try to snap them back together, they pop back apart as soon as I let go. I have been looking on the forum and it seems that this was a common problem. I am concerned because I do not want it to break as it was not a cheap laptop. Can anybody help with this issue?

Answer:HP ENVY 17" Left Hinge

Hello Thank you for posting your concerns on the HP Support Forums. I have brought your matters to the attention of an appropriate team within HP. They may request for some additional information from you in order to look up your case or product serial number. Please look for a private message from an identified HP contact. Please keep in mind not to post any personal information publicly (serial numbers, phone numbers, and etc.). If you have any additional questions please send me a private message. Thank you for visiting the HP Support Forum.

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I have an Aspire E15 laptap, not quite 2 years old.  Just noticed the left hinge is coming apart.  I have to keep pushing it back together.  

Answer:Aspire E 15 left hinge

That is a huge problem. if it breaks, that could ruin your screen. be careful with it. I would contact acer support to have it repaired. is it under warranty?





If I solved your problem, please click "accept as solution." If you found my post helpful, please click Kudos. it only takes a second, and I would really appreciate it! Thanks!-PMiner

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Hi, the left hinge (as I look at the screen over the KB) on my T42 broke. The computer still works fine. Can you tell me which part I need to fix the broken left screen hinge? Also, is this something I can do myself? Thanks.

Answer:T42 Left Hinge broke

http://download.lenovo.com/ibmdl/pub/pc/pccbbs/mobiles_pdf/39t6192_01.pdf follow this manual it will show you how, you can order the part from IBM parts or ebay, the part number is included in the manual. 

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Hi, My T43's left hinge is broken, and I need to replace that. If I am not wrong, I need replacement part 91P8388. Can someone tell me the steps to replace this hinge.Is there any video available which shows these steps ? I tried searching youtube, but could not find much. Thanks in advance,pkd

Answer:T43 Left hinge broken

This is the manual, it has a step by step guide for replacing every possible component in the T43. http://www-307.ibm.com/pc/support/site.wss/document.do?lndocid=MIGR-58837  

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Question: left hinge loose

The left hinge is very loose, when i open and close the laptop it pops in and out and when rotating the screen somethimes the creen scrapes the body , the lid also soesnt sit perfect because of the hinge (all same problem diffrent symptoms

Answer:left hinge loose

@eddiesketti10

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Forum.

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Question: Left Hinge Broken

I have owned my HP Envy for roughly 4 years now and have had no issues, however, now the left screen hinge is causing the casing of the computer to separate. Several small pieces of metal from the hinge have either fallen out or are rattling inside the computers casing. The computer is no longer under warranty, but I have noticed this issue is a common one for HP laptops of this period. What can be done about this issue? Can HP repair this if the computer is sent in?Thank you.

Answer:Left Hinge Broken

@Tsworts14

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

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Question: Broken left hinge

Purchased in April 2014 directly from HP. Producy number is E1P14AV. Serial number is: 5CG416D5W4. Like many others have experienced, the left hinge has broken. Will HP repair this defect? Tony

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Like many others my left side hinge is coming apart. The plastic seems to be pretty cheap, I'm quite dissappointed.

Answer:Left hinge coming apart

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
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Question: HP Envy left hinge

The left hingle on my Toiuchsmart 17 is binding up and causing the case to separate.  Can someone from HP contact me and let me know what can be dome to fix this problems.  It appear that this is a reoccurring issue.  

Answer:HP Envy left hinge

@Arizonaroger

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

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Question: Left hinge broke

Left hinge mounting broke not long after purchase. Unfortunatly long enough to not be under waranty. Case starting to separate. 

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Hi Guys Ive had my laptop for around 3 years now and DV7-7064EA and its puling itself apart. Any ideas wether HP will help or am I on my own?

Answer:My Left Hinge is Pulling Apart

@matty4afira

  I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
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Question: Left Hinge problem

We have purchase our HP Envy TS 15 from Costco online about 3 years ago. The warranty has expired. About couple of months ago I saw the left hinge seperating from the casing. It makes a clicking sound when the screen is closed/opened. I am not sure if may be getting worse. But today, not sure if this is related but I realized the battery was drained and although the computer was plugged, it was not charging.  After reading numerous other posts on this hinge issue, I wanted to see if HP can provide a path forward to resolve the issue and repair my computer. Thanks for your time, Alp

Answer:Left Hinge problem

@alpserdar

  I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
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i have had this laptop for just over 2 years now. i can't remember when this problem started because at first it was hardly noticeable, but for at least a few months now i have been having issues with my the left hinge/corner on my laptop. apparently this is a pretty common problem among many acer models. at first it seemed as though the hinge had gotten slightly out of place and would need to kind of pop back in every once in a while as i opened or closed the lid. i wasn't worried about it until a several weeks passed and it was happening every single time i opened or closed the lid. when i turned the laptop around so i had a better look at the hinge, i saw that the 2 plastic pieces that hold the laptop together were actually splitting apart in the corner. this has only gotten worse over time--the gap between the pieces keeps getting wider and the split travels further. i think it's inevitable that pretty soon the power adapter is going to shift out of place because of this and i won't be able to charge the laptop, rendering it useless. is there anything i can do to fix this other than replacing the lid/hinges? i feel like even if i get the parts replaced, the same thing is just going to start happening again eventually. should i just go ahead and start saving for a new laptop (NOT another acer)?

Answer:aspire E1-531 left hinge broken?

I have this same problem!! I went searching online and discovered that I am definitely not alone.I would like to know how or if it it repairable and/or is Acer willing to compensate for repair service.

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Hello. The left hinge of my laptop was broken after less than 100 open / close cycles. Service center says it's not a warranty issue, but if judge by google search it is a design flaw, because every next user has the same problem. Please advise where should I sent a complaint?

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left side hinge problemwhen i open laptopleft side open upnow what to do?warranty over do i have to send it to hpapprox charges for hinge replace ?

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My Envy laptop on the left hinge area the screw is now missing and the casing is coming apart. I treat this lapop very well. I have seen many postings here with the same issue so this is defintely an issue with this laptop. What can be done to fix this? Or where can I purchase the screw? Thank you!

Answer:Laptop Coming Apart where Left Hinge Is

@jean618

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

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Left hinge issue - the very same I have been reading about in this blog. I purchased my beloved laptop in August of 2013, it is NOT a refurbished item ; it is the Beats Audio version.This is the second time this has happened to my laptop, the first time was about 1.5 years ago. An excellent service technician at Future Shop was able to take the back off to find the tiny screw that had worked its way out, there wasn't even a charge for the service. I miss this technician, she was the best one I have ever dealt with.Before this issue my warranty was coming up so I took it in for a tune up. I mentioned I was having issues with the sound; I thought it was a software issue, it wasn't. They ended up sending it back to HP, the motherboard was replaced.Now the left hinge is gone again, this time I am told that HP doesn't have replacement parts as now small pieces have broken off inside. My option is to have it glued with no guarantee.I NEED my laptop. I can't afford a new one as I graduated from college a few months ago with no job yet. What are my options; can I have another one built from the good parts?

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The left hinge has broken on my laptop and it is pullign the plastic around the screen off, does anyone know how to fix as i am out of warantee?

Answer:Envy 6 left hinge broken

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). 
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I purchased my HP Envy TS 17 Notebook from Costco and now the left hinge is broken. I have used it exclusively for school and have taken very good care of it; however, now, I am unable to close it. The left hinge hangs and the case is popping apart. So far, I had been very happy with the laptop, but this definitely a problem. I paid nearly $ 1,000 for this computer. At the time of purchase, I was completely unaware of the previous hinge problems in HP laptops.  Please help!!

Answer:Envy TS 17 Broken Left Hinge

@cy2491

  I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
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This is in response to the 2014 post, "HP Envy 17" Left Hinge and Casing," and I'm posting here b/c I'm not able to reply in that thread (maybe HP got tired of hearing about it?). I am having the exact same issue but with my HP Envy 15.6". I purchased it 13 months and 3 days ago. Up until this point, I've loved it. It's been an excellent machine. That is until this morning. The left hinge completely broke and the plastic piece detached. When I close the laptop I can place it back on, but when I open it up it pops off again and makes popping noises. I want to note that I have taken good care of it, gentle care (in fact I haven't opened and closed it very much, no reason the hinges would be worn after only a year), and basic, routine usage. I don't know what to do. I'm concerned that this will only get worse over time and am worried of the potential internal damage this could cause. I've read all of the threads, the many, countless customers who have the same issue. It really calls into question HP's brand and the quality of their products. I assume my warranty is expired. And it's very suspicious that this happened just at the year mark, about a month after my warranty expired. This seems to have been a known problem since 2014 (almost 3 years!) with no solutions for customers. The only option I've seen is a repair at around $150-300, which I think is outlandish to pay and insulting to customers. This is not average "wear and tear." This is clearly a design flaw... Read more

Answer:HP Envy 15.6" Left Hinge Broken

@Ml_holladay

  I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

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Just checking if there has been a fix for this since I see this has been a problem for many people. I as well noticed the hinge and casing pulling apart but never thought it was broken. Until the fan stop working and computer wanted to shut down. Quite frequently I heard the fan making screetching noises which probably had the plastic from the hinge and casing floating around it. My question is this an easy fix or just buy a new laptop. Paid alot of money for this and works great other than this problem. Thanks

Answer:HP Envy 17" Left Hinge and Casing

@saki1921

  I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
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Wow , I have had the same problem , left hinge screw and besel came off and then got stuck between the screen and keyboard . Went to close the lap top and the screw was stuck in the hinge and next thing you know I have a cracked screen. Bought this laptop in December still under warranty , but HP says that this is not a know issue so they will not cover physical damage. Then I find this message board and wow , here we are all with a left hinge screw issue. Only problem this caused a broken screen. My case has been escalated still waiting for a call or email .  Any one have any advise? Geek Squad wants over 1000.00 to fix screen , that is more than I paid for the laptop new. Really disapointed in HP service , have a second HP Envy 17 in shop under warranty repair for a fan malfunction , they are fixing that one. This really may be my last HP. I own about 14 machines between my office and home. May be time to look for something else. 

Answer:HP Envy 17 Left Hinge Screw

@Golfgil

  I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
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I have looked several places on how to get this fixed, yet I am also seeing that HP will send a replacement for free. This has become such a nuisance. I have taken metaciously care of my laptop and to have this happen is unacceptable. It has nearly broke all of the plastic slits on the left side. Will someone please help me? Thanks

Answer:Hp Envy 17 Left Hinge is Broke.

@HPENVY_17

?Thank you for using HP Support Forum. I have brought your issue to the appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post ( serial numbers and case details).

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Thank you,
Omar

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Hey- the left hinge on my laptop broke. its kinda like snapped apart? i cant close the laptop itself as the casing on the laptop screen itself will move with it otherwise- its never been dropped before and literarly just happend as i moved the screen slghtly downwards. how much is this gonna cost to fix? im a student and poor as hell at the moment- so it the type i can do a bodge job myself or will i mess it up if i were to? not perticurely tech/ diy savvy either. Many thanks,Bexxiem

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My laptop is out of warranty, but the left hinge is broken.  Is there any chance I can get HP to fix this?  It's frustrating. Thanks!!

Answer:HP Envy Broken Left HInge

@69RoadRunner

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

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Thank you for visiting the HP Support Forum.

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My G7 Pavilion apparently has the same issues as other owners of the same model. The casing has separated. The left hinge has not worked properly for some time. Now my screen has quit working. I am utilizing my TV as my screen at this point, however, this is not convenient. I would like to know how HP plans to resolve this issue for me and others as well. Thank you for your time and consideration.  

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Just like everyone else the left hinge of my laptop is broken and seperated from the casing and my laptop has never been dropped or broken.  Based on all the messages this appears to be a design flaw,  I would very much appreciate a call back from support regarding this issue.  Thanks.

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The left hinge of my Envy 15 has broken for no obvious reason.  It started about a week ago and is getting worse. The case near the hinge is now opening up and today a screw fell out.  It's no longer under warranty, but it looks like this is a common problem.  Can I get this fixed through HP?  

Answer:Envy Left Hinge Broken

@BEVEL88

  I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

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The left hinge of my Aspire E series laptop is so off the hook now, when I open and close the computer it exposes a gap and you can see the computer inside. That can't be good! Also, over the two years I've had it, the small screws on the bottom fall out and I have to constantly screw them back in - one of them being the left hinge corner screw. And now I can't even screw a screw in as it just turns round and round. I don't know what to do...is it over for this computer? This is the second Aspire I've had in only five years.

Answer:Acer Aspire left hinge is so bad now that the top ...

Hello, Could you give me the first ten characters of the computer serial number (S/N)? Only the first ten.Could you post here one or two pictures of the area concerned (bottom and near the hinge)?

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Hello, I have a problem with the left hinge on my HP Envy 17 Quad Edition Laptop. At some point the casing around the hinge started breaking up causing litle bits of plastic to rattle around inside the laptop. This caused the fan to stop working resulting in 90B errors on startup. The lid is now stuck in the open position and cannot be closed without further damanging the laptop.  This laptop is over 3 years old and out of warranty, but otherwise in great condition.  I would simply like to get the casing repaired. Can HP help me with this? 

Answer:HP Envy-17 Left HInge broken

@rhinmass

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

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I purchased my HP Envy Dv7 around 2 years ago now, and the laptop itself works fine as per usual. However, one year into its life, just after the warrenty expired- the left hinge problem that seems to be popoing up.

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i have had this laptop for just over 2 years now. i can't remember when this problem started because at first it was hardly noticeable, but for at least a few months now i have been having issues with my the left hinge/corner on my laptop. apparently this is a pretty common problem among many acer models. at first it seemed as though the hinge had gotten slightly out of place and would need to kind of pop back in every once in a while as i opened or closed the lid. i wasn't worried about it until a several weeks passed and it was happening every single time i opened or closed the lid. when i turned the laptop around so i had a better look at the hinge, i saw that the 2 plastic pieces that hold the laptop together were actually splitting apart in the corner. this has only gotten worse over time--the gap between the pieces keeps getting wider and the split travels further. i think it's inevitable that pretty soon the power adapter is going to shift out of place because of this and i won't be able to charge the laptop, rendering it useless. is there anything i can do to fix this other than replacing the lid/hinges? i feel like even if i get the parts replaced, the same thing is just going to start happening again eventually. should i just go ahead and start saving for a new laptop (NOT another acer)?

Answer:aspire E1-531 left hinge broken?

I have this same problem!! I went searching online and discovered that I am definitely not alone.I would like to know how or if it it repairable and/or is Acer willing to compensate for repair service.

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I have a left screen hinge crack on my Z480. It catches when I open the lid and I fear it's going to get worse. This is actually the third problem I've had with the plastic on this computer, and from reading other discussions I don't think I'm alone. I tried calling tech support. My laptop is out of warranty but it's not 2 years old yet. I haven't dropped it. The guy pretty much told me what I expected to hear (that there's nothing to be done) and told me to take it to a local servicer but when I asked if he had a recommendation he said he "didn't know where I lived." I live in Cincinnati, OH and told him I could share that info with him but instead I got a lecture on the impermanence of material things. I would just really like to know my options and get any help from the manufacturer of this product.

Answer:left screen hinge crack

If you bought your computer with a credit card, call them up and ask if they offer free extended warranty on items purchased with their credit card. MOST credit cards doubles your warranty (at least 1 year past the initial year). However, the claim will need to be filed through the credit card company and needs to be covered under the basic warranty. Since you have "cosmetic damage" you will need to prove to the CC company that the issue is with the device construction. You can probably do so by digging up old post and sending them a faxed copy of all these posts.

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I got a Lenovo SL500 almost 2 years ago now and the left hinge on it just broke. Right now I'm typing this on a slightly sideways monitor . This thing never even leaves my desk, I googled it and found that a few other people have experienced broken left hinges. Looks like a design flaw.
 
Link to picture
 
Is there anything I can do to get this fixed?
 
Pictures attached:
http://imgur.com/flCzn.jpg
http://imgur.com/Ksq25.jpg
 
Also, I just saw that a bunch of other people have this same problem even on this forum...
 
 
Moderator note; embedded picture(s) totalling >50K converted to link(s) Forum Rules
 

Answer:SL500 Left Hinge Broken

hii also own a sl500 and got the left hinge broken. although not as bad as your sl500....what i did was to order a set of hinges from ebay and then when it arrived i replaced the broken one with the new one.and like u said it seems to be a flaw in the design so if your sl500 is not in guaranatee then u cant do anything else but get a new hinge and replace it.good luck

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Hello can you please help me with resolving my broken left hinge problem. Also this has made my fan stop working. 

Answer:HP ENVY 17 LEFT BROKEN HINGE

@SteveKerr

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

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The left hinge has been broken and as a result the base has also cracked.  Is it possible to arrange a fix for my computer? If yes how?

Answer:Left Hinge and Broken Base

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). 
Thank you for visiting the HP Support Forum.

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Same issue as the hundreds of other posts on Hp (hinge problem?) Laptops. Who can I contact to get a quote for and arrange repair.I'm disappointed that I had to search hp support to get information about this,  and have never been contacted about it first.Regards,Dave

Answer:envy 17 broken left hinge

@Dfrikes

  I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

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Hi, My laptop's left hinge broke off recently. I am able to open and close the lid, the screen is OK, but I'm worried if I'm damaging it more everytime I open and close it. I am still under warranty. I've tried calling HP but no response. Any pointers? Thanks













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Answer:HP Dm4-1065dx left hinge broken!!

Hi Gaurang_YNWA,I would suggest calling HP again. Support phone #?s - http://goo.gl/n2Qb1If you are out of warranty, you can fix it yourself as hmmmmmm did, pay another repair shop or person to fix it, or call HP and send it in to be repaired. Regards,

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My Envy laptop is not under waranty any more and has alway worked fine until this fall when I opened it and the hinge on the left side of the screen popped and broke.  I have not figured out what I will do to fix it yet but just wanted to put it out there that you can add my name to the growing list of hinges that have broken,  Seems odd that there are so many of us.

Answer:left hinge on envy laptop came apart

@vickiueh

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

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 The left hinge on my Envy notebook seems to be malfunctioning and is separating the bottom case, leaving a gap an making it next to impossible to open the computer.  It sounds very much like the same problem as others are reporting but I haven't seen a public asnwer. Any ideas what the best way to have it fixed is? Can I fix it myself? It's a 3 year old computer, functioning well otherwise but I'd hate to have to put a lot of money into it.  Thanks!

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My left hinge has broken and is slowly pulling the computer apart everytime I open it.  Small peices of plastice are breaking off as a result.  This computer has been treated very well and has never been dropped.  I read that this is a common problem.  How do I go about getting it fixed?

Answer:HP Envy 17.5 Left Hinge Broken

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

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I also have a broken left hinge on my HP Pavilion 17.3 which I purchased a little over 3 year ago. I had it fixed 2013 and it seemed ok, but now it cracks again on the xact same place.Now the screen went white again :-( Based on all the other similar problems, this should be fixed by HP in my opinion. 











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Answer:Also broken Pavilion G7 left hinge

@Jerry16?
 
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.Thank you for visiting the HP Support Forum.

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Like many others have experienced/posted, the left hinge on my pavilion has bulged and cracked the casing. I take care of my laptops and have not dropped it at any time. I first noticed the hinge problem last night, and I can now no longer open the laptop with hearing a grinding sound. This laptop is 2-3 years old and no longer under any warranties. I'm a student and cannot afford the $250+ repairs. Is hp doing anything about this common problem?

Answer:Pavilion g6 with broken left hinge

@rsf4

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

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I only had my laptop for a year and a half when the problem started. The left hinge is broken and now, I don't close my laptop anymore in fear of not be able to turn the power on anymore. The left part of the laptop is elevated (because of the parts from the broken hinge) and and I feel that everytime I move the screen, it might fall apart. Everytime I adjust the screen I hear a sound that feels like it's going to break anytime soon. The power button seems to get affected too, and I fear that in a few days I might not be able to turn it on. This has been ongoing problem for years with hp laptops and why is it that hp is not doing anything about the issue?

Answer:HP Envy Left Hinge Broken

@grazzie2

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

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Hello.

I have an Asus X56TA laptop. It worked like a charm until yesterday, when suddenly, without any warnings, my left hinge just broke off when I was closing the screen.

It seems that the hinge just got _completely_ stuck. Really, like it was made of solid concrete. So when the screen worked as a lever, it easily broke off.

To illustrate my problem, here are some pictures:


Anyone has any tips what to do with this? Is there any chance of making the hinge work again? If yes, I thought of using some very powerful glue to "repair" the hinge. The plastic cover is 100% OK, so I only need some usability

I also found a brand new hinge for my notebook model on eBay. Is it possible to remove the broken hinge and install the new one?

Thanks in advance for all the tips.
 

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Hi I have a HP Envy 17"  Product No. F7T68EA~ABUSerial No. 5CG419F06DModel: 17-j130ea The casing around the left hinge has started to come loose. This makes the screen less rigid and from reading other posts it appears that it will only get worse. Please can you advise as to how best to fix this. Many thanks

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As many have posed before, the left hinge on my laptop has broken and the metal top of my laptop base has separated from the plastic back with light wear and tear.  I wonder what solutions HP sends to everyone who poses this question as the answer is never posted publicly.  

Answer:Left hinge broken on laptop

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). 
Thank you for visiting the HP Support Forum.

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The left hinge moves whenever I open andy  close the screen. I am afraid It would eventually break apart. The right one is perfectly fine though

Answer:The left hinge of my laptop is not sturdy and is about to co...

@Ram002

  I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

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Bought my wife a new HP Envy, inherited her old Envy 17 inch and realized that when you open the screen the bottom panel separates some in the left corner by left hinge. I guess this is a ongoing problem for these models. Wondering if HP is doing anything about this issue through means of out of warranty assistance? For me the biggest concern is that this will get worse and affect the fan or worse the hinge will break completely.

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My Hp Envy is coming apart at the left hinge. How do I fix It. Also my battery isnt hold a charge long. where do i buy a new battery?

Answer:Casing at left hinge coming apart.

@Palmtam

  I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

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i have had this laptop for just over 2 years now. i can't remember when this problem started because at first it was hardly noticeable, but for at least a few months now i have been having issues with my the left hinge/corner on my laptop. apparently this is a pretty common problem among many acer models. at first it seemed as though the hinge had gotten slightly out of place and would need to kind of pop back in every once in a while as i opened or closed the lid. i wasn't worried about it until a several weeks passed and it was happening every single time i opened or closed the lid. when i turned the laptop around so i had a better look at the hinge, i saw that the 2 plastic pieces that hold the laptop together were actually splitting apart in the corner. this has only gotten worse over time--the gap between the pieces keeps getting wider and the split travels further. i think it's inevitable that pretty soon the power adapter is going to shift out of place because of this and i won't be able to charge the laptop, rendering it useless. is there anything i can do to fix this other than replacing the lid/hinges? i feel like even if i get the parts replaced, the same thing is just going to start happening again eventually. should i just go ahead and start saving for a new laptop (NOT another acer)?

Answer:aspire E1-531 left hinge broken?

I have this same problem!! I went searching online and discovered that I am definitely not alone.I would like to know how or if it it repairable and/or is Acer willing to compensate for repair service.

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After two years of use the left Hinge on my HP Envy broke.  Where does one get it fixed and is it fixable?  It seems to interfer with the usage if one moves the lid back and forth.  Is it connected to hardware that will evenutally shut my computer down?  I would rather be able to take it a part and put a replacement hinge instead of sending it away? 

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I've had my envy 17 for 3 years all went well until yesterday when the hinge broke. I see it's a common problem can anybody from hp help please?

Answer:hp envy 17 broken left hinge

@e-claire

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

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The left hinge of my Aspire E series laptop is so off the hook now, when I open and close the computer it exposes a gap and you can see the computer inside. That can't be good! Also, over the two years I've had it, the small screws on the bottom fall out and I have to constantly screw them back in - one of them being the left hinge corner screw. And now I can't even screw a screw in as it just turns round and round. I don't know what to do...is it over for this computer? This is the second Aspire I've had in only five years.

Answer:Acer Aspire left hinge is so bad now that the top ...

Hello, Could you give me the first ten characters of the computer serial number (S/N)? Only the first ten.Could you post here one or two pictures of the area concerned (bottom and near the hinge)?

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I have a HP Envy 17.3 Model: 17-j013cl . Left hinge broke.  Did some research and it seems alot of HP costumer arehaving this isue.

Answer:HP ENVY 17.3 Broken Left Hinge

@rolan2jr

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Forum.

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I bought my SL500 2 years ago. It has been working fine, been in quite light use. Now last week it's left hinge just snaped broken while I was opening the lid. I see this is a very common problem.Has anyone had any luck with Lenovo to get it repaired? It surely sounds like a material or poor engineering problem. I guess it was not as robust and sturdy as advertised

Answer:SL500 Left Hinge Broken

You should be able to find a new one online for cheap, and the maintenance manual is on the support site. The SL series are not real ThinkPads, they're the low end consumer model.

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