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Thunderbolt 3 ZBook Dock - Charging?

Question: Thunderbolt 3 ZBook Dock - Charging?

I've set up my Thunderbolt 3 dock. I notice in the status, it shows "94% available (plugged in, not charging)". It has been like this for the past two days. Does the battery have to reach a certain threshold, before charging? Or is this normal? My last dock, with the 8570W would always charge to 100%.

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Preferred Solution: Thunderbolt 3 ZBook Dock - Charging?

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I have a new ZBook G3 17" with ThunderBolt 3 dock station.I have install my laptop with boot up finger&password protection.I have connect display, keyboard and mouse to this dock.Every time  I bootup, I have to open laptop to insert access data.This look like a stupid solution compare the old HP docking station that I have on my HP 8760W where dockingstation are working from first second and I can insert my access data (password) without opening lid.There are any solution to this problem ?I have also another problem. On the old PC was possible create a protected area of HD using a little part of it withHP ProtectTools. This SW is not possible to install on ZBook G3.I don't found any solution to create it. Only using Windows 10 (that I don't want to use) functionality.More we go on and worst SW/HW are delivery to user. AC

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With the issues of USB port enumeration apparently resolved, I've started rolling out zBook 15 G3s to our users.  I've discovered in doing so that the dock does not appear to support Wake-on-LAN.  Is there an option to enable this functionality or perhaps is this functionality on the roadmap to be added in a future firmare release? Thanks, Stan

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If I put my computer in "Sleep" mode and turn it back on, I can never get the dock to work again. I have tried to upgrade BIOS and drivers as described in several posts, but it doesn't work. The only working solution is to restart the computer. Has anyone got the same problem?

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I have an HP Zbook Thunderbolt 3 dock on my HPZbook G3.  I recently updated the BIOS and firmware to the latest version to fix other "dock" issues.  Am now at the latest for both.  The dual monitors and ethernet over the Thunderbolt 3 work, but none of the USB ports are active. I'm certain the USB ports work, becuase they used to work prior to the BIOS and firmware update.  Neither keyboard, mouse, or USB memory work in the dock. I've tried going to HP support and installing any of the updates with USB in it, but it hasn't worked.  I have a workaround--just plugging in to the notebook directly, but would like to get my dock fully functional. The Device manager doesn't show any devices with issues.  I'll try to update, but I don't know which one to look at. 

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hey all,  the connection about notebook and thunderbolt didn't recognize properly. it's not a question about missing drivers or firmware. if i work in the office everything is fine. let explain the situation. configuration:zbook 15 g3, thunderbolt 3 Dock, Screen Z24n linked with display port cable, keyboard und else are connected to the docking. normally, when i come to work to the office i start up with pushing the power-on button on the thunderbolt Dock and everthing work fine. the os is starting, my screen goes on, keyboard and mouse etc. is working. Ok, no problem if all components is fixed installed on the office. if i leave the office with the notebook and work offline, there is also no problem with it. now, when i came back to the office and connect again with the dock (power, usb-c) and push the power button on the dock to start windows 10, i did't get a screen on Z24n after that. i just wait and wait, but no screen on the Z24n to logon. i opened the notebook cover and saw the windows came up properly with the logon screen. after that i closed the cover and unplug/plug the Docking cable again. about 15 seconds later the screen came up (Z24n) with the windows logon image. my assessment: the recognition about dock/notebook failed after offline working. this occurs only if i start the notebook without connection to the dock. i cant localize the problem till weeks. thanks for any helprobert

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I am using a Jabra UC Voice 550 Duo USB headset (Skype model) with Windows 7, for business communication. Or, at least, that was the intent: The reality is that if I use any ports on the docking station, I lose connectivity in the middle of a call. Several Skype chats started out okay, and then the microphone on my end simply stopped working (I could still hear the other party.) Also playing audio (Youtube via Google Chrome) has also resulted in eventual loss of playback. I have had to plug the USB headset directly into the laptop, in order to obtain glitch-free audio (via the on-board Intel USB root hub). The ASMedia USB root hub in the Thunderbolt docking station seems to be the culprit: I have two HP Z24n monitors plugged in via DisplayPort, and it makes no difference if I use USB ports on the monitor vs. directly plugging the headset into the Thunderbolt docking station itself. Since the laptop has limited USB ports, I would like a solution to this problem, please. The ASMedia root hub is running on driver version 1.16.33.1, dated 04.02.2016. One last thing: I got driver software for my Z24n monitors on CD-ROM, but hardly any notebooks are shipped with CD/DVD drives these days - and I could not find an online copy of the software, so I could install the display profiles.

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I have three ZBook 17 G3 that I cannot get a Thunderbolt dock installed correctly on. The first does not seem to want to install the thunderbolt driver, so that one's fun. The other two are having a different issue entirely. I have read multiple threads here about similar issues, and none have offered a solution for my situation.I have tried the latest BIOS, I have tried an older BIOS, I have downloaded the drivers and firmware(which won't install because it doesn't detect the dock) Whenever I plug the dock in, Windows installs the drevices, but gets stuck and winds up with a "Base System Device" that it cannot find a driver for. I have tried three different docks, and three different cables. All have the exact same result. Is there an obscure driver that I need to download to install that is not obvious in all of my searching? Any questions or clarifications, I'm happy to respond. -Keith

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I got the Thunderbolt Dock with my Zbook 15 and it will not boot connected to the dock. I have to disconnect the dock, open it up, turn it on and get it booted into windows. Then I can connect the dock and close the lid and my screens and everything work fine. It seems like the Windows will recognize the dock but the Bios doesn't. Please help!!! This is driving me crazy LOL. Thanks

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Everytime I dock/undock the by plugging in or unplugging the connecter my office applications (outlook, powepoint, word) hang and need to be restarted causing me to lose work. How do I get around this problem, its frustrating? This is my second dock and I have the same problem. Andy

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Recently purchased multiple HP ZBook Docks with Thunderbolt for use with HP ZBook 15 G3 Mobile Workstations. Several have exhibited problems, such as mouse moving on its own, randomly logging off computer, repeated characters when typing, etc. Problems are not present when disconnected from dock.

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I have a Zbook Studio G3 with a Thunderbolt 3 Dock. To the dock I have the receiver to a Microsoft Sculpt wireless keyboard connected. Often when I have not used the keyboard for a while the first keypress gets lost.  If I connect the receiver to the computer I do _not_ get the error. There must be some error with the dock! Yes! I have the latest BIOS 1.15, drivers and thunderbolt firmware installed. I think this problem was mentioned somewhere in the very long TB3-thread that somehow got closed. Has this problem solved for anyone? How? It is very annoying!

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Hi, I've just started trying to us my Thunderbolt 3 Dock I bought a couple of weeks ago and am having a pretty major issue. Basically whenever I connect the dock to my ZBook I get a blue screen of death! I have nothing plugged into the dock (other than power). If I connect the dock whilst windows is already loaded it happens within about a minute. If I conect the dock before powering up, it happens pretty much as soon as windows loads. I'm running bios 1.12 and have update as much as I can. Whenever I try to run sp76208.exe I get:"Your host device is not ready, Firmware Upgrade Failed!!!, Please reboot your PC tnen try again!!!" And update sp75579.exe never finds the attached device. Can someone help sort this out? Matt

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I just started having this problem today.  Updated to the latest firmware a few days back on this 150w Thunderbolt Dock P5Q58UT#ABA per the e-mail "Critical Driver Alert - Apr 12 2017 HP Thunderbolt 3 Dock Firmware (ver 1.12 Rev.A)".  Today when plugging in my secondary display is corrupted.  To note I have two of the same docks, one at home and one at work with different monitors in each location.  I'm getting the same issue in both locations.  I don't think two docks went bad and the thunderbolt ports appear to be functioning.  Is there a way to rollback the firmware on these docks to see if that's the issue?   If not what are the next steps to resolve, any advice?  The normal troubleshooting steps on HP.com don't appear to address this.  Pics attached.  

Answer:Corrupted Display on 150w Thunderbolt 3 Dock / Zbook G3 15

After naviging through HPs cryptic support website I found one firmware that was out of date.  After I updated the  Thunderbolt 3 Dock firmware the monitor started working right for now.  We will see...

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I am having an issue with the Thunderbolt 3 dock with my Gen 5 X1 (20HR). Upon purchasing the correct replacement (Lenovo Recommended)  cable for length reasons. I cannot use the dock. The port one the dock heats up and the cable cycles on and off. Thus giving me undesired results. I've tried 3 different cables now and still the same results. The computer acts as if I've disconnected and reconnected the cable over and over. Until it is disconnected. What should we do?

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My office just upgrated to the the Zbooks with thunderbolt docking stations. Most of us have 2 monitors. Those of us with LG monitors can not connect both monitors using the Display ports or it locks up the docking station or notebook. If we connect one in the display port and one with VGA it will work. But the one in the display port drops from 1680X1050 to 1600 X 900. The one connected with VGA will have 1680 X 1050. Notebook will not let us put the display port any higher than 1600 X 900. This are the same monitors. On the old notebooks we had this was not a problem. Both were being run at 1680 X 1050. Please someone tell me what I need to do to get this to work. On the filp side some people have Bell monitors and this is not a problem with them. It is only with the LG monitors that we have this problem. The LGs are 2 years old.  The dells are over 5 years old.

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For the Zbook G3 series, is HP going to support external GPU enclosures via Thunderbolt 3?  I believe it requires support at the firmware (UEFI) level along with driver support for maximum compatibility.

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When my Z Book is docked and the lid closed, I cannot get it to boot because the machine stops at the BitLocker screen, waiting for my code entry. Unfortunately, the docking station hasn't been activated yet, so both the display and keyboard are "dead".The only work-around is to plug an external keyboard directly into the notebook - and then "blind-type" my BitLocker code. Once the machine boots, everything is the way it should be.This is a clumsy way to do things - can't we get some sort of boot option to send the video to an external monitor and activate the dock? If the dock has a MAC address, maybe it could be locked to the tpm in this fashion?BTW - all drivers and firmwares are up-to-date.

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I am using this Zbook 17 g3 for the third week now. It is significantly fasters than the elitebook 8760W it retires. There is still some issues not resolved. I have established a routine to making docking to the thunderbolt 3 work. I have one thunderbolt 3 at home and another in the office.  I found to have the thunderbolt 3 docking work properly I need to log in to the laptop standing alone without having it connected to any device. The external keyboard and the mouse are both connected to the thunderbolt 3 via USB so when I start up they are both inactive. After the laptop starts up, I then plug in the thunderbolt 3 to the laptop to provide it with power and communication. The screen (dual monitor in both locations) flashes and then the second monitor, external keyboard and the mouse work this way. If I plug in the thunderbolt 3 connector to the laptop right when I start up, it will not communicate with the laptop which means the external keyboard, the mouse or the second monitor all will not work.  I think this is not right. I'd like to be able to walk into the office, or home office. Dock the laptop. Turn it on and every device works, like any HP docking device I used to have. But before I found an alternative my established start-up procedure is an acceptable work around. Not good enough. But I'd live with it. How is everyone else's experience with the zbook 17 g3 docking to the thunderbolt 3? Another issue is I have not yet had the USB ports on ... Read more

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HelloI have a problem whit thunderbolt dockingstation.Mouse and keyboard are freezing from time to time when connected to thunderbolt usb.I updated my bios , reinstalled thunderbolt drivers and the problem persist.Anyone can help me with the problem ??Tnx.

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Hi,  Ethernet in my laptop is not working when laptop is connected to dock station. Device manager show issue with Ethernet controller. I tried to update drivers but without results. When I use my laptop without dock station everything works fine and device manager doesn't show any issue. Maybe I should install some Ethernet drivers for dock station? Tomek 

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Hi,  I am currently having an issue with my thunderbolt dock. Most of the time it is not recognised although it charges my laptop. Most of the time when i boot up in the morning it flickers between my laptop screen and my external two monitors then just stops working completely. All my software and firmware are up to date. Is there anything else i have missed and/or is there a fix for this?

Answer:HP ZBook 15 G3 Mobile Thunderbolt Intermittent/not working

Hi Benire,First let us go through all the steps of setting up the dock. You might have already performed these, so they are more like questions to see if we can get to a resolution of the problem.Here is a guide I am following:https://static.bhphotovideo.com/lit_files/265658.pdf Here iss where I am looking at the drivers for your PC:http://h20564.www2.hp.com/hpsc/swd/public/readIndex?sp4ts.oid=8693774&swLangOid=8&swEnvOid=4192 I see BIOS from (7 nov. 2016)2 Firmware updates for dock and thunderboltIntel thunderbolt secure connect ( 18 july 2016)   uninstall older version first if this version is newerGraphics drivers for your graphics cardsAudio driver for docksASMedia eXtensible Host Controller (xHCI) Driver (1 feb. 2017)ethernet driversHP Elite USB-C Docking Station Driver (American, International) Here i see a couple of firmware updates for docking station which are not in the list above:http://support.hp.com/us-en/drivers/selfservice/hp-zbook-dock-with-thunderbolt-3/11122586 I would try to update all other drivers on your laptop, you can see the devices in device manager if you are not sure of the exact device on your PC (such as network) Let me know,David 

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After upgarde to Windows 10 I can not conect my BlackMagic Ultra stuio with Thunderbolt connector. I can see Base system device in device control panel which is not correctly installed. When I remove my ultra studio thunderbolt cable from notebook this device disappear.  So I recognise that this is thunderbolt hardware which is not correctly installed. Hardvare identification is PCI\VEN_8086&DEV_156A&SUBSYS_11112222&REV_00 and PCI\VEN_8086&DEV_156A&CC_088000. I have this ultra studio http://static.bhphotovideo.com/explora/explora/sites/default/files/766049.jpg 

Answer:ZBook 15 G2 problem with no Thunderbolt present after upgrat...

Having the same issue with my Thunderbolt after upgrade of Z book 17 to Windows 10.  Blackmagic has updated drivers for their UltraStudio Express and Windows 10 has been out for months. The system never configures the Thunderbolt device and just leaves it as a base system device with an exclamation. Base System Device - - this is core functionality. Please, where is the fix located HP??

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I have a catastophic and destructive issue with the internal Thunderbolt socket/drivers in this Zbook. I have an 8TB GRaid Thunderbolt drive which not only is very rarely recgnised by the laptop when I switch it on, it drops out of connection mid-usage and locks up the entire File Explorer system causing a very long Windows lock, crash and then won't even shut down. I cannot replace the Thuderbolt drivers as I get an error message.  Has anyone else experienced communication difficulties like this with Thunderbolt on the ZBook 15 G3 2.4i7?

Answer:Internal Thunderbolt Catastrophe ZBook 15 G3 2.4i7 Quadro K1...

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Witam, Mam problem ze stacj? dokuj?c? HP ZBook 200W Thunderbolt ktra pod??czona jest do HP Zbook 17 G3. Wszystko dzia?a?o dobrze do momentu od??czenia laptopa od stacji. Po ponownym pod??czeniu przesta?y dzia?a? monitory ktre by?y przy??czone do stacji za pomoca z??cza DP. Inne porty takie jak USB czy port zasilania dzia?aj? bez problemu. Prbowa?em pod??czy? monitor bezpo?rednio z laptopem za pomoc? tego samego kabela DP i wszystko dzia?a?o bez problemw. Prbowa?em ju? zaaktualizowa? wszyskie sterowniki oraz BIOS. Prbowa?em tak?e aktulizowa? oprogramowanie stacji dokuj?cej. Podczas jednej z aktualizacji pojawia si? b??d "Can not find Synaptics MST DP hub IC".  Dodam te? ?e podczas pierwszej konfiguracji te? pojawi? si? podobny problem ale po d?ugiej zabawie ze sterownikami stacja zacze?a dzia?a?. Ma kto? mo?e pomys? co mo?e by? przyczyn? tego ?e stacja dokujaca przesta?a dzia?a? ? Z gry dzi?kuje za pomoc.

Answer:Problem ze stacją dokującą HP ZBook 200W Thunderbolt

@showpl

  Thank you for visiting our English HP Support Forum. We are only able to reply to posts written in English. To insure a quick response it would be advisable to post your question in English. The following links are here to assist you if you prefer to post in the following Language Forum.
 

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Thank you for your understanding

 

 

 

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This is related to the native Thunderbolt Ports on the Laptop - Not a docking station  Having the same typical issue with native Thunderbolt ports not working.  I'm trying to connect two external displays. We are using Win7 64 Bit for Engineering Applications - Windows 10 is not recommended.  This is what I have done. * Reinstalled OS 3 times* Completed Windows Updates 3 times - after each OS install* Completed Intel Driver Updates 3 times - after each OS install* Upgraded Bios 3 times* Reinstalled Thunderbolt drivers 3 times* Reinstalled Thunderbolt firmware 6 times - Ports will recognize in the list then are NOT recognized after reboot* I've changed the settings in BIOS to No Security on the Thunderbolt Port - In fact I've tried every setting listed, nothing works * Tried to install Intel Thunderbolt update 18 but I get an error stating that Thunderbolt isn't installed in the Laptop* I've tried other moitors - nothing  These are the native ports on the Laptop - this is not a docking station I'm using Startec DVI to Type C Adapter to connect NEW HD LG Monitors.     

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Hopefully someone here can help me before I get an aneurysm. I got the HP Thunderbolt 3 Docking Station (150 watts, model number P5Q54AA). Everything is connected ok but as soon as the dock connects to my laptop it crashes my computer instantly and generates the blue screen of death. It doesn't matter if a monitor is connected or not. There was a couple of scary moments when it sent my fans into overdrive and started beeping loudly as if a bomb was ready to explode. I spent more than eight hours on this yesterday and at this point the dock seems like nothing more than a nice looking brick. I have went through all of the help threads here and tried everything. I updated the bios from 1.14 to 1.15I updated all audio drivers, graphic drivers, firmware drivers, chipset drivers, and thunderbolt related driversI rolled back everything twice and reinstalled everythingI removed the security setting in the bios that relates to thunderbolt devices connectingI've made numerous other changes that didn't work and had to roll backNothing seems to work. I am puzzled as to why HP haven't set this up better. Surely there needs to be a dedicated app for this that handles everything and installs and removes all necessary drivers. By the looks of it this docking station has been a mess from the start. What else can I do at this point? 

Answer:Thunderbolt 3 Docking Station Crashes HP ZBook Studio G3 as...

It is possible you have a defective dock. I have exactly the same setup and went through some difficulties when I first got it but turning off Thunderbolt security made mine work. It is still occasionally finicky coming out of sleep mode or if I disconnect the laptop and use it as a laptop then try to reconnect the dock. Takes a restart or 2 sometimes but mine generally works well.  I would suggest your problems point to a bad piece of hardware. 

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To back up Dell-Brian B's threads you can find all the available Dell documents for the Dell Dock and Dell Thunderbolt Dock here. 
TB

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My company is looking to replace its aging fleet of HPs. We have narrowed the field to a Dell model or the HP SB ZBook 17 G2. The decision will likely depend on if the ZBook will fit our existing 230w Docks (P/N VB043UT). The dock looks almost identical to the two HP 230w Docking Stations listed as accessories: A7E34UT and A7E34AA...not sure what the difference is. The pages are exactly identical except the price. Perhaps an exercise in suckering people? More expensive is always better even when the things are identical.

Answer:Will the ZBook 17 G2 fit this dock?

Hi, No, they are not the same and can't be identical. Please read their specs carefully thet why the newer one is more expensive. Newer one:       http://www8.hp.com/h20195/v2/GetPDF.aspx%2Fc04164466.pdf older one:     https://h10057.www1.hp.com/ecomcat/hpcatalog/specs/provisioner/99/VB043UT.htm You may be able to use the older one but not recommended, it may fit physically but you can't get all connectivities. Regards.     

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Question: thunderbolt dock

HP ZBook Dock with Thunderbolt 3 usb device issues. USB Keyboard randomly sends a stream of a repeated character.  I will be typing and mid worrrrrrrrrrrrrrrrrrrrrrrrrrrrrrr d will get results like in the word above.  The inverse happens alot too, were it just drops a few characters i have typed. USB Mouse lag is horrible. Both devices will stop functioning, need to reboot the dock to recover them. Any one have any suggestions or which drivers are the most stable?

Answer:thunderbolt dock

#HPExpertDayYou will have to update BIOS/Firmware if any. Install the docking station drivers. Try using a different keyboard, if the issue stops then issue was with keyboard.http://support.hp.com/us-en/document/bph07165

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https://support.lenovo.com/us/en/solutions/acc100356 Hello I have the new X1 carbon laptop (5th gen).  I also have two 24 in thinkview external monitors with hdmi/display port inputs. If I buy the above adapter will I be able to run the two external monitors in extended mode so I have can have three different screens  total (laptop screen, monitor_1, monitor_2)?  

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So I have a Precision 5510 laptop with Xeon processor, no 4K screen.  My question is about this thunderbolt dock TB16.  I have one HDMI out and was asked if I can make that work on 3 external monitors.  None are 4K.  Is that possible?  Can it function as extended desktop, not duplicated? And if so, is that 3 external plus laptop? Or is the laptop screen on of the 3? 

Answer:Thunderbolt Dock & 3 Monitors

Depends on resolution - see this article for more information:
www.dell.com/.../SLN301105

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Hi,I have a Thinkpad P50 and today my Dell Thunderbolt Dock arrived.Unfortunately, it doesn't work  (= it is not recognized in any way), although Dell specifically says that the dock also works with non-Dell Thunderbolt 3 machines. I have installed the Thunderbolt software from the P50's driver site and updated to BIOS 1.17.Lenovo released an "Intel Alpine Ridge Thunderbolt Firmware" for the P70. But there's no such firmware update on the P50's site, just the Intel Thunderbolt Software from November.The 1.17 UEFI/BIOS Update says it fixed a Thunderbolt issue, but apparently not mine Has anyone ever gotten some Thunderbolt 3 device working on the P50? I just hope this will be fixed soon, because the Thunderbolt dock seems to be the only convenient way to drive three 4K displays with the P50 (2 via Thunderbolt 3, 1 via miniDP).  

Answer:P50: Thunderbolt 3 dock not recognized

What's the model number of the dock?  Thanks!

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As the only docking solution available and moving from a more traditional dock, its less than suitable.  HP needs to make a longer cable and the end that connects to the laptop should be at a right angle.  The cable is so stiff and thick it takes nearly 4" to make the turn.  HP makes it impossible to find this out how long the cable is with out purchasing and at that point your stuck with it.  Hardly a customer satisfaction issue they should want to propigate!

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I just picked up the TB3 dock and all seems to be working, however it is not charging my laptop using the included Thunderbolt/Power combo cable. The power light shows on the dock, and connected devices work on laptop, but no power. Any ideas?

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Hi,
I've seen that the Thunderbolt TB15 Dock is not valaible anymore in Italy due to hw problems. Do you know if a new one is arriving?
Thanks

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Hi allWell we all now about the fan issue which is much better since the last BIOS update.Nevertheless I have sometimes fluctuation fan noise, although there is no load. This is mainly when the notebook is at the thunderbolt docking station.I found out, that as soon as I connect my notebook to the docking station more or less all app-processes suddenly move over and start running on the GPU. The CPU has virtually no load.Why do all processes start to run on GPU when the notebook is connected to the dock? Is this an issue or is there a good reason for this behaviour?My Notebook and Windos has the latest drivers/bios and updates installed.Regards,Sebastian

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I recently purchased a Dell Thunderbolt dock for my Precision 3520. I hooked up my Logitech universal receiver to the Thunderbolt dock. The mouse and keyboard have significant lags (the keyboard repeats itself periodically). As soon as I move the receiver back to the laptop, the lags disappear. The problem is so bad that the mouse and keyboard are basically unusable when plugged into the Thunderbolt dock.

Has anyone else experienced this issue with either a Dell or other brand Thunderbolt dock? Have you been able to resolve it?

Answer:Dell Thunderbolt Dock

The Thunderbolt is for displays and such, not for the keyboard or mouse. Having the USB-C ports there are for faster speeds to SSD's, etc.. You do not need it if you are not going to use 4K/UHD displays, which is what the technology ws created for.

Sometime soon USB may go away if Apple keeps pushing the Beige Box manufacturers to go that route, which will never happen, because the Beige Box manufacturers thought that Firewire was a joke and now we do not see it used much anymore.

As for lags, check the drivers and try to keep the Keyboard and mouse attached to the physical computer, not a dock that is used for 4k tv's.

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Love the concept of the thunderbolt 3 dock, can't fathom how it was designed though.  On my zBook 15 G3, the power and thunderbolt ports are on the right side of the laptop.  The dock has the cable port on the left rear side, completely crossing over all the ports when you put the dock on a desk with the back facing away from  you.  Then they ship a cable that is barely long enough to put the dock directly behind the laptop and connect it.   Where do I buy a longer cable HP, please!

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Hello, I have a ZBook 15 G3 that I am having a couple of issues with. The first issue has to do with the computer shutting down. It takes 10 - 15 minutes for the machine to completely power down. I decided to go into the event viewer and I noticed several warnings when the machine was powering down stating that the processors are slowed down due to a firmware issue. I have tried updating the BIOS to version 1.11. It was already at this version but I am going to try reinstalling it to see if that fixes the issue. I also noticed on the Driver page (http://h20564.www2.hp.com/hpsc/swd/public/readIndex?sp4ts.oid=8693774&swLangOid=8&swEnvOid=4060) that under Firmware there is a "Intel Corporate Management Engine (ME) Firmware Component". I am not entirely sure what this is but as soon as the computer starts back up again I am going to try installing this to see if the issue is resolved. Anybody else know anything about fixing this firmware issue which is causing the long shutdown? This probably is not the place for me to post my next question but I will anyway. I have the Thunderbolt 3 dock for this laptop. Currently I have two monitors and one ethernet cable plugged into it which work. However USB devices that are plugged into the dock do not work. When I have these devices plugged directly into the machine then they work. I have tried looking this up and I receive the same answers which are the following.1. Make sure the BIOS is current2. Install the Intel Thund... Read more

Answer:ZBook 15 G3 Shotdown and Dock issues

The firmware upgrade didn't fix it.

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Hi,   I've just started using a HP ZBook G3 studio with the HP ZBook Thunderbolt? 3 Dock. I have the dock connected to 2 display port monitors (and the spec suggests it should be able to drive 5), mouse, keyboard, ethernet and my headphones. The dock's specification suggests the ambient operating temperature should be within 0 to 35 C, which is the case. However the dock is very hot to the touch, I've casually placed a murcury style thermometer on it for a few minutes (the case prevents the glass from touching the dock itself) and it's getting to the maximum reading of 41 C. The high temperature area on the dock seems to be located primarily where the power supply connects.   Is this normal? Everything appears to be working OK now, although I did have a bluescreen caused by the USB drivers. Thanks,Alex.

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Has anyone gotten the 200W Zbook Thunderbolt 3 dock and had any success in getting it to work?  I recently took delivery (after a couple months delay) and cannot get it to work.  When I plug it in (and I've made sure every driver I have is as current as listed on the HP website), i start running into a rash of issues. Device manager will show an unknown device that is shown with an id of vid_174c&pid_3074, which should be an ASMedia 3074 superspeed hub, but no method I try to get drivers installed works for this device.All USB ports on the laptop stop respondingMy connected monitors do display, but in device manager I see two copies of the monitors connected via the dock, and one of each shows an exclamation point that device drivers are not installed.My ethernet appears to work correctlyAttempting to install any sort of updated ASMedia drivers (found in various places on the web) results in a BSODThe laptop will not properly shut down or reboot with the docking cable in place.  Forcing a hard shut down (power button for several seconds) sometimes results in the laptop being able to boot up, and other times it simply hangs at the POST screen.unplugging the docking cable while the laptop is booted up does not actually show anything disconnected.  a reboot is required (usually a hard reboot) to actually get the laptop to register that the dock is disconnected.  likewise, sometimes after a reboot, the laptop won't register when i plug ... Read more

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Hello, I'm using ZBook 15 G2 with HSTNN-I11X dock with 200W adapter and try to connect 4K UHD display with DisplayPort. Connecting it dirrectly to laptop will work fine. Trough dock, I sometimes get the monotor working with 1080 resolution only (UHD monitor) and then it has short horistonal lines running accross the screen. I tried the same dock with 8570W and got the same result with the display only going up to 1080. Connecting the cable straight to the laptop DisplayPort and not using the dock will go to UHD resolution Can someone confirm that the newer A7E34AA dock will support UHD resolution over DisplayPort?

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I would like to know if the HP ZBook docks with Thunderbolt 3 would work with the Elite x2.   While it offers 150 - 200 Watts, as opposed to the Elite's Thunderbolt dock's 65 Watts, I don't see any real difference, on the surface.  Am currently using one of the Elite x2 Thunderbolt docks and am looking to get another one, so am debating which one to get.

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The August 3rd Troubleshooting guide says in order to undock you must "Click the Safely Remove Hardware icon in the notification area, at the far right of the taskbar".  Where is that icon?  I have the Thunderbolt icon, but it does not offer any remove option.  The link is:http://h20565.www2.hp.com/hpsc/doc/public/display?sp4ts.oid=11122586&docLocale=en_US&docId=emr_na-c0...In that same document it links to the Zbook dock white paper (4AA6-5088EEW) which says to just pull the cable out, "When removing the HP Elite Dock with Thunderbolt 3 or HP ZBook Dock with Thunderbolt 3 from your HP notebook or HP ZBook Mobile Workstation, it is recommended to unplug the dock first, wait until the Thunderbolt icon (see Figure 3) in the system tray is gone, and then put the notebook or mobile workstation into Standby, Hibernate, Restart or Shut-down state".Which one is correct?

Answer:Zbook Dock: Proper Undocking

Hi, Safely remove will remove the thunderbolt icon therefore you have to remove the dock first. Please click the arrow up, you should be able to see remove hardware (USB, Thunderbolt ....).                      Regards.

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Employer recently bought a large number of HP ZBook 15 G3 Mobile Workstations with the 150W Thunderbolt 3 dock.  Seems like everything is working except for the Ethernet port on the dock.  I've reloaded the OS with a standard Windows 10 Pro 64-bit build and updated all drivers and firmware.  The NIC is listed in Device Manager as a hidden device named Broadcom Simple Communications Device.  It doesn't show up as a network adapter of any sort and doesn't seem to be functional other than this single hidden entry in device manager. Is this correct or do I need to load some other type of driver?  Has anybody had luck getting the Ethernet port on this dock to work under Windows 10 64-bit?

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Hi, just received my ZBOOK Studio G3 a couple of weeks ago and I'm experiencing some problems apparently related to the USB-C dock. 1) mouse sometimes lagging2) keyboard randomically losing some input3) keyboard randomically repeating key-press events causing letters repeeeeeeeeetions ;-) Both devices connected to the dock. Windows 10 up-to-date. HP updates installed (well... most of them).I'm basically sure the problem is related to the docking because a colleague is using the dock with a ZBOOK (not studio) and had the same problem. Anyone experiencing the same issues? Daniele

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I have a HP Zbook Thunderbolt 3 Dock, 150W (part number p5q58aa#aba).  It is connected to an HP Zbook Studio G3 running an intel core i7-6700HQ CPU. I have two HP EliteDisplay E231i displays connected to the display port ports on the dock, and am also using the Zbook's own display.   Intermittently, the displays will go black for a few minutes then turn back on.  Also, intermittently the dock will seem to disconnect and I loose my displays as well as the ethernet on the dock.  When this occurs I must restart to restore dock functionality. I have the latest driver (ASMedia eXtensible Host Controller (xHCI) Driver 1.16.38.1 Rev.A) and firmware (ASMedia ASM1042A Firmware Update for HP Thunderbolt 3 Dock 131025.10.11.23 Rev.A). Any tips as to how I can get more consistent performance out of this dock?  It is kind ruining the experience of an otherwise fantastic notebook.

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everybody.I'm trying to find the correct thunderbolt 3 dock station for my new Specter x360 . I noticed that HP has 2 dock stations offered for the Zbook. However, the wire from the dock station to the laptop is a dual USB-C & power jack.1. If I will buy a standalone thunderbolt cable, will it work with my Specter x360 and the Zbook dock ?2. I noticed there are 2 models of the Zbook dock : 150W and 200W . Which one should I get, if at all?Thanks for your help!

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Issue 1I purchased the ZBook Studio G3 + 2 months wait on the Thunderbolt 3 Dock to primarily connect 2 4K Samsung monitors.  When connected via the display port one will display at 4k while the other will only display @ 2560X1440.  I had bought a a couple of CableMatters thunderbolt 3 X display port adapters while waiting on the dock.  If I plug one of the monitors in using the adapter and the other into the display port both will display 4K.Anybody else having this issue? Issue 2After the computer goes to sleep only one monitor will wake up.  The NVDIA control panel still shows both connected.  Only way to get the second monitor awake is to shutdown and reboot. Issue 3I have the displays configured to go blank after 1 hour.  Once this occurs and I enter my password all of my open programs are displayed on one screen rather than on both.  This would be normal if you have undocked and re-docked a laptop. Issue 4If the laptop is opened while docked. One display goes blank and one is duplicated with the laptop screen.  This is not typical docked behavior.  I moved from an  Elitebook 8540W with dock.  I'm really questioning my whether this was an upgrade.

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I can't update my dock since it gives an error every time I try to update. I tried manual updates but BIOS files never show up, I think the problem lies with my service code not being in the system.
I tried entering the service tag and express service tag but it says it's not a valid product. If I provide the service tag and express service tag on this forum, would it be entered in the system so to speak? I also get critical updates and when I click update, an error occurs so my dock is not in sync with my XPS in terms of drivers. When I try to do manual updates, I'm only given 3 files and can't find bios files anywhere.

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I have ethernet issues with my Thunderbolt 3 dock 150W and my Zbook 15G3, running on windows 7 / 64 bit. I had many issues before with the system after a BIOS update (slow performance, usb poorts that would't work, windows that would not download updates, ect.). I read many postst with similar problems. The hardware was exchanged by HP but the problems remained and I was left alone to install the BIOS and updates. Thank you HP!After a long period of fiddeling I got everything back to work. Exept for the ethernet connection on the thunderbolt dock. Somehow the drivers are not inatlled / available. The ethernet connection / WLAN on the laptop work fine, but not on the dock. I don't know where to find the right drivers / how to install them. Who can help? 

Answer:Ethernet on thunderbolt dock won't work

I have the Zbook 15 G3 Mobile Workstation using the Zbook Thunderbolt 3 dock: http://www8.hp.com/us/en/workstations/zbook-dock.html I am sending this on the Zbook connected to the dock using its gigabit ethernet port. HP Support Assistant provided all the drivers needed for the dock. Here is the screenshot of my device manager:    What does your device manager look like under network devices? The Intel ethernet is the built in and the Broadcom NetXtreme is the ethernet in the dock. HP has drivers for both on the support page for Windows 10 64 bit under the Zbook G3 Home page.  I did have a bit of a struggle initially getting the dock to work but I went into the BIOS and disabled all Thunderbolt security settings. If you need any more help post back. If this is "the Answer" please click "Accept as Solution" to help others find it. 

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hello, we have a brand new spectre. first the device is amazing, i love it. but we have the following problem with the  HP Elite Thunderbold 3 65W Dock, if the Spectre is connected over Thunderbold Cable and on the Dock with Thunderbolt/Power combination cable connector, One 4.5mm power input every Device is working, Network is working, USB, both Display Ports are working, but the Spectre does not charge. i have installed the newest FIrmware Update  for the Thunderbold Dock Driver and i have updated BIOS, Intel Thunderbold Drivers on the Spectre. We have changed also the Thunderbolt 3 Dock with an new one, same problem.  one thing, on the front the light is off and i cannot turn on the spectre with the button.  any ideas, hints??? and yes i have connected the spectre over one of the 2 thunderbold ports, because the spectre has only 3 usb-c ports but 2 of them have thunderbold technology. i see also that the tb3 dock is recognized in windows at the thunderbold software.  kind regards, sebastian   

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I just received my HP ZBook Studio and Thunderbolt Dock. I updated all drivers and BIOS. However, there is no internet connection through ethernet when I connect RJ45 to the dock. Am I missing something? Is it possible to have hardware related problem? Thanks,

Answer:Re: Ethernet on thunderbolt dock won't work

I am posting this through a Zbook G3 connected to a Thunderbolt dock with ethernet connected to the dock ethernet. Did you specifically install the package of dock drivers? Are you seeing crippled devices in device manager?

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I just installed the latest set of drivers. The dock still does not connect to my XPS 15- 9550.
This process has gone on for two months.

Answer:Thunderbolt TB15 Dock still not working

Return it. No amount of software/firmware updates is going to make this device good. It has several hardware issues.

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Just got purchased the x1 carbon 5th gen along with the Thunderbolt 3 dock.  However, the dock will not charge the laptop.  Every time I get the error message "The dock is not supplying enough power to your computer.  Please use the ac power adapter that came with the dock".  I am, in fact, using the ac adapter that came with the docking station.  I have updated the bios as well as all of the other recommended updates and still get the same error message.  Does anyone have a solution?













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Answer:Thunderbolt 3 dock will not charge X1 Carbon 5th Gen

I have the same problem.  I have not updated bios or anything.  just got docking station yesterday.  only other items plugged into docking station are 2 displayport connected monitors (which are separately powered). 

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Hey There We have bought 15 Studio G3s and docks to go with them We have ran into issues with about 40% of the docks. Not sure if its the docks or laptops causing the issues. One laptop tries 3 diffrent docks, USB and Ethernet wont work. Another laptop will randomly BSOD, if the dock is even touched it will BSOD as well. I've gone though all the posts about these issues from last summer but nothing really seems to help. Is there a newer fix that I am missing somewhere? Thanks Josh 

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The thunderbolt dock was working.  I was gone for a week.  Came back and plugged laptop into dock.  No longer works.   The dock will charge the laptop, but none of the devices are recognized. Drivers are up to date.

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I really dont know if HP is trolling consumers and professionals with this one, but I just replaced my headphones because I thought one side was blown up, it player a lot quieter. After replacement no change, and just found out that second dock at work behaves exactly the same. It doesnt matter if Im using generic driver coming from windows, or HP one, one channel plays about 75% more silent (right channel plays louder). If I use audio out on the notebook it works fine. Really HP? 

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I'm using a Zbook 15 G3 with Thundebolt 3 dock, external keyboard, mouse and dual monitor setup. Main method of use is with laptop closed.When I power-on with the dock button, I hear a fan in the laptop, but nothing happens on external monitors. If I lift the laptop screen, it also stays blank. Power, wifi and mute buttons aare illuminated. To get it to work, I have to lift the laptop screen, switch off and switch on. Then the laptop screen comes to life. However, the external mointors only work once Windows is almost finished starting up. Similarly, if I try to restart the PC from Windows, it shuts down, then I'm back to where I was a the start of the above, i.e. fan noise but no activity. I'm coming from am EliteBook 8570w which had no problem starting up while docked and external monitors came up straight away. Screen could be left down. I've done all the latest BIOS and driver updates recommended for the Thunderbolt 3 dock.

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Hello, as a new customer I was doing some research regarding the problems of ZBook dock that I, and others are experiencing. I ran into some issues that I have resolved myself with various workarounds and tweaks. I currently have config T7V54EA#BCM, 6700HQ + M2000M, hybrid GPU enabled, VT/VT-d enabled, pure NVMe storage and Win 10 Ent 1607 latest build Issue: Flickering monitor while launching apps that use D3D and they switch fullscreen (games eg.)Workaround: I have found that this is an issue with any Visual Studio 2008, 2010 and 2012. For me, the issues started to arise when Visual C++ component got installed. Upon launching an app that wants to switch fullscreen while leaving the shell, the monitors started flickering, eventually they came up ok, but it looked like the dock wanted to reinitialize display. What I also found out, is having installed ANY kind of a debugger also triggers this issue. Also be aware that the latest nvidia quadro drivers with Device Guard enabled, will cause the machine to BSoD upon restart, the dock must be hot-plugged, not cold-plugged to not to exhibit BSoD on 1607. Working driver for me and my customers for this setup is 21.21.13.7586 from 10.11.2016 (thats dd/mm/yyyy). On the latest Intel Drivers (21.20.16.4542 - 15.45 release), be sure to disable PSR - Panel Self Refresh, this also solves the flickering within Windows Shell with hybrid graphics enabled (even on internal monitor). Issue: USB not being recognized after col... Read more

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I have the same problem - I get the blank screen every other time I boot.  My normal workaround is to hold the power button on the dock until power is off, then power up from the dock is successful.  Anyone at HP have an answer? Zbook 15 G3 - Windows 10Zbook dock with Thunderbolt 3 - keyboard, mouse, dual monitors (DisplayPort), network All drivers updated per the Advisory (Nov 14, 2016 - c05178033 version 4)Please help.  System BIOS - 1.12 Rev AIntel Thunderbolt secure connect driver - 16.1.47.275Intel thunderbolt firmware update utility - 16.1.7.0.6     NVM Firmware Version: 18     PD firmware Version: 1.07.03Intel Graphics Driver - 4531 Rev FNVIDIA Graphics Driver for NVIDIA configuration - 376.99AMD Graphics - N/AASMedia eXtensible Host Controller Driver - 1.16.45.1Broadcom Ethernet Controller Driver - 17.4.0.1Conexant Audio USB Driver - Drive not found? ASMedia ASM1042A Firmware - 140415.03.00.00

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I recently upgraded from an EliteBook 8570w to a ZBook 17 G2.  I had 3 external  monitors working on the 8570w with Windows 7.  My ZBook is running Windows 8.1 (64-bit), however, I can only get 2 monitors running at the same time.   My docking station is an HP Advanced Docking Station (A7E38AA), and the displays are all HP's.  1 is a Z24i connected with DisplayPort, the 2nd is a ZR2440w also connected with DisplayPort.  The 3rd is another Z24i connected with VGA.  It is the VGA display that is not working currently. I've tried updating the drivers and that didn't work, in fact since I updated the driver, the 2 working displays screens seem to flash off and back on at random intervals (almost like the display settings were changed).  I also tried to connect the VGA monitor directly to the VGA port on the laptop and did not get any results. The 3rd monitor is simply just not being detected.  If I look at the NVida Control Panel, it is only showing the 2 displays, as does the Windows Display Settings.   Any ideas?  Is there something I am missing, or is this a Windows 8.1

Answer:ZBook 17 G3 with 3 external monitors and Advanced Dock

Hi psubsee2002, Can we test the VGA input of the monitor and VGA cable to make sure they are not the root cause. I would like you to get a known working VGA cable and a knonw wokring monitor. If the VGA input of the monior and VGA cable is good, pleas try the following: Go into BIOS -> Advanced -> Device Confirugation -> Disable "Hybrid Graphic." By doing this, it will only allow the unit to use your Nvidia video card rather than your onboard Intel graphic and Nvidia. Since you're connecting to multiple monitors, lets use the Nvidia graphic which can handle graphic at better rate.  Thank you, -Tenzin




I am an HP employee.Make it easier for other people to find solutions, by marking my answer ?Accept as Solution? if it solves your problem.***Click on "Thumbs up" button to the bottom right side of my post to say thanks!***#hpexpertday

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When my zbook is connected to the thunderbold dock with the cover closed, i press the powerbutton on the dock.The zbook starts and displays windows on my connected flatscreens...however my connected mouse and keyboard are not working. The only way is, to start the notebook first and then connect the thunderbold dock...then everything works fine.But as u can understand, i like to keep my notebook closed... I followed some treads about problems with de thunderbold dock...updated bios, firmware thunderbold and drivers. I did al this but still not working. When i start by pressing the powerbutton on the dock, i can clearly see my mouse and keyboard lighting-up. So at first there is power. But during the boot sequence of the zbook i can see the lights on my mouse turning off...

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Hello, Graphics works fine on my ZBook G3 on built-in screen as well as I connect monitor directly to laptop over HDMI. When I use TB3 dock though perfomance is very sluggish. It appears that frame rate is like 5 fms or so. I have run HP support assistance and it installed all latest everything but video perfomance is super choopy and laggy.What do I do next? G

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Has anyone seen the Acer Thunderbolt 3 Graphics dock outside of youtube videos?   Id read it was supposed to be available in april but haven't seen it anywhere in retail or online.  I would buy an r7-372t and the graphics dock in a heartbeat if it was available to buy.    Unfortunately my desktop (XPS 2710 dell) ate itself (corrupted bios from just running Win10... happened to lots of people and they aren't happy but I digress...  so while I was looking for a portable... now I'm looking for something that can double as desktop and the graphic dock makes that work for me...   if they don't get it out soon I'm going to need to buy something else... unfortunately.   

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Unfortunately I still haven't resolved the issue with my laptop. It's rather frustrating because we have an identical laptop and hardware setup with one of my colleagues and his works fine. No combination of BIOS update software uninstall and reinstall has resolved this issue. It's a shame because I have been accustomed to using the docking station for my older Compaq based laptop / Workstation and I really do love the feature.

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I have exactly this issue (exame same symptoms) with a G17.Happens even if there are no peripherals attached to the docket. Was on .09 of the BIOS, upgraded to latest, no change. Have updated all HP and Intel drivers and utilities. Also removed graphics drivers in safe mode and reinstalled clean, no change, and performed an sfc /scannow.Was working fine week before last, no idea what changed to cause this. 

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Hi All Could really do with some help on this. We are gonig to be using the HP Elite Thunderbolt 3 Docking Station with our laptops. The issue I am finding at present is that you have to authorise for use on each laptop. This requires Admin Rights, something that we are no going to give our End Users. According to the manual located at: http://h10032.www1.hp.com/ctg/Manual/c05141189, on page 5, "Note: You must be logged on as an administrator on the computer connected to the dock. To enable a non-administrator user to select OK, enter the non-administrator registry key. Contact your HP Technical Consultant for this key." Does anybody have any idea what the key is? Kind Regards  

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Hi Guys,

Having an issues which I do not think anyone has posted about. If anyone has knowledge about the following please assist!

I have a Dell xps15 (9550) and recently purchased a Caldigit Thunderbolt 2 Docking Station (TS2) in order to connect my Thunderbolt soundcard to my xps. The xps is Thunderbolt 3 tech so i had to purchase a Startech Thunderbolt 3 to thunderbolt 1/2 adapter which from what I can see is pretty much the only one available on the market. 

So items in my chain... Dell XPS 15 - Startech Tb3 to T1/2 Adapter - Caldigit TS2 Dock - Focurite 8preX Soundcard (links to products at bottom)

So my issue is as follows; The XPS recognises the Docking Station being plugged in. I was asked the first time whether I wanted the XPS to recognise the Dock everytime its plugged in. I selected YES. Then the trackpad froze. Even upon unplugging the Dock the trackpad is still frozen. The keyboard works fine. 
I also tried to connect a hard drive to the Dock to see whether it's recognized.... Nothing. No reaction. 
The only way to take the XPS out of this trance is to hard reset (hold down power button) on the xps. A restart sends it into a never ending cycle. 
I believe I've installed all the necessary BIOS updates so I'm a bit perplexed here.
Here I go thinking I'm future proofing myself with TB3 tech when in actual fact I'm alienating myself from all available accessories on the market.
Any help would be SUPER SUPER appreciated.&nb... Read more

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So I have got the 65W Thunderbolt 3 dock. And it works great. The one issue I have is when I plug in devices in the USB ports which requires a bit of power, like charing the wireless mouse, or connect a phone etc. The dock makes a very annoying high pitched noise. Not loud but due to the frequency its certainly audible.  The frequuency varies as well, so its not stable, making it even more noticable. The noise varies a bit depending on the ports used. Slightly less noise with the phone using the USB behind with the lightning/charging symbol next to it. Is it a known / common fault? or should I maybe send it back and another unit? (will take me at least two weeks ) Kenneth

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HiI just would like a description and confirmation on what the following options do under the Thunderbolt 3 dock in the Bios for this series laptop I tested the option "No security" and this seems to bypass the authentication pop up when logged into Windows when plugging in the Thunderbolt 3 dock. So essentially it enables network ethernet connection to work straight away Can someone tell me what the other options do?













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Answer:Thunderbolt 3 Dock with T470s Bios options

Hi Drekko,Warm Greetings & welcome to Lenovo Community, happy to have you here.As I understand that you have query regarding Wake by Thunderbolt options in BIOS Setup for ThinkPad T470s.
The following are the Security options for Thunderbolt devices as per user guide

No Security: Allow Thunderbolt devices to be connected automatically.
User Authorization: Allow Thunderbolt devices to be connected after user authorization.
Secure Connect: Allow Thunderbolt devices to be connected with a saved key that has been approved by the user.
Display Port and USB: Allow only DisplayPort-compatible devices and USB devices to be connected. Thunderbolt devices are not allowed to be connected

I hope the above information helped you.
Please feel free to post in Lenovo Community Forums if you have any further queries!
 
Regards,Prabhansh_______________________________________________Tap that Kudos button if I helped.If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!

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The cable is broken, and I cannot find anywhere to buy just the cable.I cannot believe that I need to buy a new package (dock, cable etc,) when I just need the cable?

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Hi everybody.I'm trying to find the correct thunderbolt 3 dock station for my new Specter x360 . I noticed that HP has 2 dock stations offered for the Zbook. However, the wire from the dock station to the laptop is a dual USB-C & power jack.  1. If I will buy a standalone thunderbolt cable, will it work with my Specter x360  and the Zbook dock ?2. I noticed there are 2 models of the Zbook dock : 150W and 200W . Which one should I get, if at all? Thanks for your help!

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We received a new 5510 laptop that works great on its own, but when adding in the thunderbolt dock we experience odd issues

1. If the laptop lid is closed while connected to thunderbolt, the laptop will hang at the Dell bios screen.  If the lid is open while power turned on, the laptop boots up fine.  However, the BIOS screen is still not visible on the external monitors, only when the OS has loaded
2. Dell shipped a new dock which had no differnce, and then I uninstalled every single driver and downloaded/installed in order from Dell's website, including updated Thunderbolt firmware and BIOs

The laptop is running Windows 10 x64

2 things I have noticed:
1. In device manager, the Thunderbolt Controller 1575 is hidden.  Viewing hidden devices and opening this controller states:
"Currently, this hardware device is not connected to the computer (Code 45)"  The resources tab states that there is a problem with the device
Of course, reconnecting makes no difference.  I have also unplugged all peripherals from the dock to make sure there was not a conflict
Second, in device manager, there is no listing (visible or invisible) for  ASMedia USB 3.0 Extended Host Controller Driver for Dell Thunderbolt Dock, regardless of uninstalling it through Add/Remove Programs and re-installing.
One more note - I am able to work normally after booting with the lid open successfully and then closing the lid.

Answer:Precision 5510 issues with Thunderbolt dock

I have the exact same symptoms with the same hardware (precision 5510 & WD15). the computer will not POST when it is either started or restarted with the built-in display closed. If the lid is open... all is fine. Ohh.. and when you do try to start/restart with the lid closed, i get a 2 orange, 7 white blink code. it will continue to repeat this until I open the lid and press the power button. This will then cause the unit to successfully POST and boot up.
I'm running Windows 8.1, and have installed all available dell updates as of March 28th, 2016

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Hello everybody, We have purchased the X1 Carbon 5th Gen Laptop, which by the way is a great piece of hardware, with Thunderbolt 3 dock.  The problem: the laptop does not recognize the dock. other laptop (identical with the problematic one, works perfectly... Any sugestions?

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I seem to be having a problem with my Yoga 720 15" and the Lenovo Thunderbolt 3 Dock.    Every once in a while the screens blank out and then return.   Sometimes I get a Topology Has Changed message when this happens and all my windows scramble.   Sometimes they all go to the laptop and sometimes they dispurse amongst my two monitors. Anyone else experience problems with this configuration? All of my drivers are updated except BIOS because apparently it does not like the fact that I installed my own version of Windows 10 instead of leaving the one that came with it.....but that is another issue. I could not find anything regarding updating the Thunderbolt 3 Dock firmware.    Here is what I have on my Thunderbolt driver: 

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Has anyone seen the Acer Thunderbolt 3 Graphics dock outside of youtube videos?   Id read it was supposed to be available in april but haven't seen it anywhere in retail or online.  I would buy an r7-372t and the graphics dock in a heartbeat if it was available to buy.    Unfortunately my desktop (XPS 2710 dell) ate itself (corrupted bios from just running Win10... happened to lots of people and they aren't happy but I digress...  so while I was looking for a portable... now I'm looking for something that can double as desktop and the graphic dock makes that work for me...   if they don't get it out soon I'm going to need to buy something else... unfortunately.   

Answer:Acer Thunderbolt 3 Graphics Dock... does it exist ...

Here is  an artical about Thunderbolt at last weeks NAB 2016. The VN7-592 and 792 are mentioned in a link.Not about the graphics dock, but it's newest update about Thunderbolt I've seen in a while.http://www.zdnet.com/article/thunderbolt-3-goes-pc-at-nab-2016/?tag=nl.e539&s_cid=e539&ttag=e539&fta...

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I have a bug that is fairly repeatable where when my laptop goes to sleep, the USB ports on the Thunderbolt 3 dock are not active when I wake the computer up. I can unplug the TB3 cable and plug it back in to regain access to the ports. Where can I report this issue?

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I recently (yesterday, 16/08/16) started experiencing the dreaded Blue Screen of Death whenever my laptop is connected to my HP Elite Thunderbolt 3 Dock. The machine is a HP ZBook 15 G3. It has been connected to this dock for over a month without this issue. I'm not sure why the sudden issue as I don't recall any updates or new software prior to this happening. The dock is connected to 2x monitors via HDMI cables, and an ethernet cable. I connect a wireless mouse and keyboard to a USB3 port on the laptop. If the dock is connected to the laptop on startup, it reaches the login screen before BSOD. If I start without it connected, it will BSOD a few seconds after connecting the dock. It never gets to the point where the monitors display anything. It can boot with the dock connected in Safe Mode, as this seems to disable it from working. I have updated all drivers and the BIOS (including downloading the Softpaq Download Manager) but there has been no change. I've also updated the NVIDIA drivers to the latest version without change. What should I do next to solve the issue?

Answer:BSOD upon connection to HP Elite Thunderbolt 3 Dock

I would personally try isolating the culprit, then go from there: 1) remove 1 monitor from the dock, then test2) remove ethernet from the dock, then test3) remove the last monitor and hook it directly to the laptop, so the dock is attached with nothing to it, then test4) I have my dock set to "Always Connect" in the thunderbolt software, not sure if that helps any.

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After a long series op updates and firware upgrades we still encounter much trouble with the HP Thunderbolt Dock's Recently (7-2-2017) we installed a new HP ZBook G3. We always reinstall our ZBook G3's with a 'clean installation' of Windows 10 and the required HP Drivers. After adding de required software on this laptop our nightmare begins... Unable to attach usb keyboard or mouse on the Thunderbolt Dock and after rebooting a few times even windows crashes.Once you detach the dock,the coputer will eventually start again and will work as it should.Any attempt to unload update drivers and reinstall have no effect. After contacting HP support we received a link Troubleshoot Thunderbolt 3 Dock.In this document they descrbe a specific order in which to install you drivers. Since we already tried this in all our previous problems with the dock, i was getting somewhat despirate...Untill yesterday where i stumbled upon a message on the HP forum including the use of Citrix Client Software which happens to be so in our case. After a clean installtion of Windows 10 and installing the drivers in the required order like described in the Thoubleshooting documentation the Zbook and thunderbolt dock both work fine.Then i installed the citrix receiver 4.6 software and al my troubles were back after a reboot. I removed the Citrix Client and now everything works perfectly. The next challence is to get Citrix working again........... Read more

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Hi 
I Just bought TB15 and stated using it.
The problem, however, is that my XPS 13 becomes pretty hot when it is connected to the dock.
It becomes hot and operates fan even for normal light uses like web surfing or listening music.
Is it normal issue that all the user have or abnormal?
Thanks!
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Additionally, when i connect intel realsense camera to TB15, all devices connected to TB15 is disabled and does not work. The laptop must be restarted to be operated normally.

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I am trying to find a replacement Thunderbolt cable for my docking station, I have had no luck even finding the part number for the docking station let alone a part number for the cable. Please help if you can.Thanks

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Say, if I browse the website, the dock compatibility sheet tells me that Zbook 15G3 is to use dock P5Q58AA, but it is a bit expensive.  Surfing the net, I found P5Q58UT#ABA that seems very, very similar in specs and model number and at half the price...is it compatible with 15G3? Thanks, gsal

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Hi all, We bought about 10 HP X2 Elite 1012 G1 along with Thunderbolt Docking station. I setup the laptop then installed the drivers for Intel Management Engine and Thunderbolt dock. Updated the firmware for Intel chipset as well. Since we setup these laptops user complain about the dock not getting detected by laptop. No matter how many times they restart. I went through each laptop and observed the following issues: 1- When I open the Thunderbolt software, it shows multiple HP docks in the attached devices with cross sign (which means the device is disconnected). It seesm that the Thunderbolt software creates multiple entries of the same dock then fails to detect it 2- When the laptop goes to sleep mode, the dock gets disconnected and then it doesn't get detected at all, even after reboot.  So far the only fix is as below: (which worked 90% of the time) 1- Uninstall both Intel management Engine driver and Thunderbolt Secure connect driver2- Install both Intel management Engine driver and firmware + Thunderbolt Secure connect driver BUT, this can't be a proper fix because in a corporate environment we can't go through this every single time. It's a total waste of time/money for a corporate. On top of that, users get frustrated by this issue that is ahpenning constantly. HP PLEASE FIND A PROPER FIX. PLEASE ALLOCATE YOUR IT PROFESSIONALS AND DEVELOPERS TO DIG THROUGH THIS ISSUE. We bought more than $2m ... Read more

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I've seen some of the earlier threads about wrong display resolution, but mine's working (or not) a little differently. To be specific, it's detecting that the maximum possible resolution is 1920x1080... except I'm using a HP LA2405wg, which is 1920x1200.  It doesn't matter how many, or few, monitors I plug into the dock, it just isn't going any higher than 1080 (so the display appears stretched).  I can confirm there's no problem with the monitor or cable, and that the system is just fine - I'm using a ZBook 15 G3 (w/ NVidia discrete card - V2W12UT#ABA), and plugging into the onboard VGA port autodetects and uses the correct native resolution. I'm not sure what could be done on my end.  Note that I'm on a corporate machine, so certain types of troubleshooting (say, BIOS related) may be difficult.  I'm actually expecting this to be due to some sort of firmware limitation, so more just letting people know.

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Hello everyone,
I was inspired to write this post because I see a lot of confusion about USB-C and Thunderbolt in general, in particular about limitations, such as “Why can I get 4K @ 60 Hz out of a USB-C to HDMI/DP adapter but not out of a USB-C dock that has those same outputs?”, so I figured I’d explain how USB-C and Thunderbolt work in the hopes that it would help make sense of it all.
The USB-C connector is a very interesting and capable design. The focus for our purposes here is that it has 4 pairs of pins that can be used for various types of traffic in various combinations. I’m going to call each of these 4 pairs a “lane” from here on. And since one of the possible uses for these lanes is DisplayPort traffic, another key bit of information to clarify upfront is that DisplayPort is also divided into lanes; it has been from the beginning. A full-bandwidth DisplayPort connection has always been defined as 4 lanes (all carried on a single cable), so when people refer to DisplayPort 1.2 being capable of 4K @ 60 Hz, for example, what they technically mean is 4 lanes of DP 1.2 being capable of that type of output. So, each of these multi-purpose “lanes” in a USB-C connector is capable of carrying any of these types of traffic: - USB 3.1 Gen 2 transmit (abbreviated Tx from here on) - USB 3.1 Gen 2 receive (abbreviated Rx from here on) - DisplayPort 1.2 lane (if wired to the GPU – and again, each lane is 25% of a full-band... Read more

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To make things easier I put the links so you do not need to search al drivers etc.
I wonder why Dell do not communicate this at this way. After that myTb15 works almost perfect. Please let me know if this is also with you guys!
Regs
Parianos Henri
 
Dell Thunderbolt™ Dock (TB15) Installation Guide for Latitude E5570 / 7275 / 7370 / Precision 3510 / 5510 / 7510 / 7710 / XPS 15-9550 / XPS 13-9350 & XPS 12-9250
The latest BIOS, drivers and Firmware can be downloaded at the Dell Support website (www.dell.com/support). Dell highly recommends installing the following BIOS / Drivers step by step in the prescribed order to ensure optimal performance. Failure to install BIOS, drivers and Firmware in this document may result in undesirable performance.
1.       Connect the AC adapter to the Dell Thunderbolt™ Dock (TB15) and then connect the Thunderbolt™ 3 (Type-C) connector to the computer.
2.       Search your system model name under Select a Product selection or enter the service tag of your system to locate Drivers & downloads page on the Dell Support website (www.dell.com/support). Change the OS to view all available updates for your system.
3.       Flash the latest Basic Input/Output System (BIOS) available for the system. This is posted in the "BIOS" section.
http://downloads.dell.com/FOLDER03800318M/1/Precision_5510_1.2.10.exe (Version 05-07-2016)
... Read more

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Hello Everyone, I am new here so please go easy on me.I just bought and X1 Carbon 5th Gen laptop c/w Thunderbolt 3.0 docking station.The problem that I have is that the docking station won't recognise any of the external screens that are connected.I am using two Acer screens (one is connected using HDMI port on the dock and the other one uisng Display port).I have tried by connecting just one screen but nothing.I can see that Thunderbolt software is installed and its connected to my laptop.The laptop will charge through the docking station and also the wireless mouse and keyboard will work fine through the dock.Lenovo recommended that i should update my drivers.So I installed Lenovo Companion from Windows store. But it won't update my system. After clicking on System Update, I will get an error message saying "There is a problem in reteriving new updates for your system.Please try again later".Hence I downloaded all the drivers from support website and installed them manually but my docking station is still not working with the external monitors.The monitors works fine when connected directly to the laptop using the HDMI cable. Thanks in advance for your help.

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Hello,
My XPS 13 crashes each time I try to connect the dock with Intel Thunderbolt program. I have updated the BIOS, and did all the firmwares and drivers listed in TB16 installation. 
What shall I do?

Answer:Dell XPS 13 OS crashes when configured to use TB16 Dock in Thunderbolt app

Which version of the XPS 13 do you have?
Did the software and Firmware update install normally without the Dock attached?
Have you tried running the Dock without any outputs connected?
Did you get any popups related to allowing certain connected devices?
Look in the Settings and Details to see what TB controller you are using and if it does not show as Unknown.

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Hi, When I unplug the zDock Thunderbolt 3 cable from my laptop, it powers the dock off immediately and disconnects everything USB connected to it. Is this intended functionality? My others docks never lost power when I disconnected the laptop from the dock. When I plug the cable back in, everything lights up and powers on the dock like it should. I did read somewhere on the HP support site that this dock does not work pre-OS - is this what I am experiencing or does that mean something else? I'm really astonished that a dock that has AC power running to it MUST be connected to a laptop to work. Thanks,Glen

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