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New Acer windows update fail

Question: New Acer windows update fail

Bought three new Acer Veriton desktops - None will deploy any Windows updates - just hanging on the "searching for updates screen. They arrived patched up to August - so do already have the "two standard fixes" for this. We have been advised to factory reset one - has anyone any other solutions.?

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Preferred Solution: New Acer windows update fail

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link (This link will automatically start a download of Reimage that you can save to your computer.)

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Hello I have an Acer AIO PC i decided to update the bios so i tried to upadate it but it was stuck on erasing bios for like 4 hours so i decided to close it i did and it did not reset i did not know what to do i kinda knew the bios was corrupted i was sreaching on the interent to see if you can check if your bios is corrupted could not find anything so i just left the computer on for a few days and it was working fine did not turn it off, but i had a windows update and thats when it reseted and now its just a black screen the hard and every else comes on and works fine but nothing shows up.

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I was fixing a friend Acer updating everything was going fine until I udated the bios (R01-C0) The BIOS was write protected, rebooted and now its stuck on Verifying DMI Pool Data. :cry I feel so bad. Thank you for looking BIOS V 6.00 PG SMBIOS 2.3 BIOSID R01-C0

Answer:Acer Aspire T180 BIOS Update fail

The OS is Windows XP

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Hello I have an Acer AIO PC i decided to update the bios so i tried to upadate it but it was stuck on erasing bios for like 4 hours so i decided to close it i did and it did not reset i did not know what to do i kinda knew the bios was corrupted i was sreaching on the interent to see if you can check if your bios is corrupted could not find anything so i just left the computer on for a few days and it was working fine did not turn it off, but i had a windows update and thats when it reseted and now its just a black screen the hard and every else comes on and works fine but nothing shows up.

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acer aspire 5252 bone stock except hdd upgrade
win 7
i dont really know anything else about the hardware in case it matters

two issues

1. some of my buttons on the keyboard do not work. what would be the best way to test if it is the keyboard(ebay replacements are 10bucks) or something else.

2.main big issue. i recently got this from my little bro who corrupted the hdd. Replaced that hdd, and threw windows 7 on it. Powered on fine. Got to windows tried to add more generic software(chrome, etc). Totally Forgot to add drivers so i couldn't really do much until i fixed that. I added all those and figured might as well update the bios while I'm at it.

Bios flash fail. I used acer software and bios from their site(the newest version). No interuptions during the update or anything like that. Everything SEEMED to have gone fine.

System restarts and now will not get pass post boot(i think thats the right term). Supposedly no big right? I looked up a manual to flash the bios either with dos or in crisis mode. Can't boot enough to make it to dos and last hope is crisis mode.

I can't seem to figure out how to trigger it. According to the manual the correct sequence is
1 no battery add usb(with the bios in root directory)
2 press and hold fn+esc than add ac power cord
3 press power button once
(now according to other forums power button led should flash once orange)
4 press power button again and you will be in crisis mode

You should see usb led working and doing... Read more

Answer:acer aspire 5252 bios update fail and other stuff

You say keyboard buttons don't work... is it possible that one of those buttons is also either the Fn or Esc key, not allowing you to enter the crisis recovery mode?

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Good evening all,

Just to flag that this has also been posted in W7 Support sub-forum here:

Other thread

Re. the instruction thread - the link to DSS doesn't seem to work, and GMER is for 32-bit only. If there's anything I can do to kick things off, please let me know and I'll do it!

I've googled extensively around the issues I am facing, and tried all proposed solutions, but none have worked thus far.

Symptoms:I have 1-2 minutes of freedom after booting, then I can no longer run new programmes. I also cannot close some programmes e.g. Skype. Tabs in Chrome spazz, flash player dies, and any new navigation ends up with an eternal hanging/loading problem.
Unable to restart/shutdown conventionally (I have to do it physically)
I get the error "Failure to display security and shut down options ..." when I try ALT+CTRL+DEL

Safe mode is absolutely fine, so I assume it's not anything hardware related (though please correct me if I'm being naive). My second drive which runs off XP, which I only use for storage now, boots fine and has no problems.

I have not installed any new drivers, programmes, or otherwise made any meaningful changes recently.

Solutions I've tried:Reset winsock.
Shut off all start-up programmes using MSCONFIG.
Run virus scan at boot-up, deleted 2 items (win32 installmate ... prob trojans? Was an .exe that I had downloaded but never ran).
Run Malwarebytes scan, deleted 1 fairly innocuous item.
Run full scan-disk check.
Run a SFC scan... Read more

Answer:windows update fail or statup programs fail cant do much of anything please help

Hello chivalrousgent and our apologies for the oversight of your thread.

Do you still require assistance?

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I refurbished a Thinkpad T400 (2.2GHz dual core, 8GB memory, 320GB HDD) with Windows 7 x64, installing the OS, applying 150+ updates, then I installed ThinkVantage System Update 5.05 and allowed it to download and install updates for all the drivers in the system.  When I next went to Windows Update to download more updates, it did not allow me to do so, stating that the update service was not started.  Well, the update service and the RPC service on which it relies WERE started in the list of services.  Windows event files showed some errors, but I was unable to trace them back to Thinkvantage Update.  I tried the automated Windows Fixit and it did not solve the problem.  I also found I was unable to download anything with IE after running ThinkVantage update, so I had to download the Fixit on another computer, put it on a flash stick and then run it on the T400. Well, I could not leave the system as it was, so I reinstalled Windows 7 and immediately installed ThinkVantage System Update 5.05 again, then downloaded and installed all the drivers it found.  Same problem.  Windows Update would no longer update. Finally, I reinstalled Windows 7 again, updated the drivers with files I had downloaded previously from the Lenovo web site, and proceeded to finish off the complete Windows 7 install with all the Microsoft updates.  This time, I did not install and run ThinkVantage Update. I have previously used ThinkVantage System U... Read more

Answer:ThinkVantage System Update 5.05 causes Windows 7 Windows Update to fail and inhibits IE downloads

This sounds familiar.  If you run TVSU again, don't allow it to install the Intel storage driver.  I've seen this several times.  For some reason a buggy (or maybe just inappropriate for the hardware) driver gets installed that breaks Windows Update.
If you're willing to give it a try, run TVSU and see if it's offering a storage driver.  Don't accept that one but let the others install and see if WU is still running correctly.  If thigs are OK, hide the storage driver.

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I have an Acer Aspire Ethos laptop running Windows 7 Ultimate x64. SP1 is installed according to system properties (came installed).

Windows update was working fine until maybe June or May of this year.

I have tried a number of hotfixes, several microsoft fixit (automatic normal and aggressive runs), the sfc /scannow in admin CMD mode, and also uninstalled the last ten or so updates. I have also deleted the contents of the /Downloaded Installation Files/ within C:/Windows but that also did not fix the error.

Have also tried disabling my antivirus but that did not change anything, windows update will not self-update at all.

Nothing seems to work. Please help.

Below see a typical update attempt from the log (repeats almost every other day more or less the same.

2012-08-27 13:31:58:097 1088 162c AU ## START ## AU: Search for updates
2012-08-27 13:31:58:097 1088 162c AU #########
2012-08-27 13:31:58:103 1088 162c AU <<## SUBMITTED ## AU: Search for updates [CallId = {DC5A4D0A-1B62-43F8-ABF1-BED8250E87B9}]
2012-08-27 13:31:58:580 1088 13d0 Agent *************
2012-08-27 13:31:58:580 1088 13d0 Agent ** START ** Agent: Finding updates [CallerId = AutomaticUpdates]
2012-08-27 13:31:58:580 1088 13d0 Agent *********
2012-08-27 13:31:58:580 1088 13d0 Agent * Online = Yes; Ignore download priority = No
2012-08-27 13:31:58:580 1088 13d0 Agent * Criteria = "IsInstalled=0 and DeploymentAction='Installation' or IsPresent=... Read more

Answer:Windows Update Self-update Fail Error 80073712

agreed. I am facing a similar problem as you. Help

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I tried to update my BIOS on my T530 today.  Tried both 2.07 and 2.50 (I'm running 2.04).  I'm using the Windows app, not the BIOS CD.  With both 2.07 and 2.50, I get the following error message: "Fail to do module option. The utility process has not completed."  Can anyone help?  I saw one thread that indicated this may be because I chose the option to keep my custom start up image when presented with the option, but I was afraid to choose anything else.  FYI, now the Lenovo update utility doesn't even tell me there's a BIOS update's listed in my installation history as a successful update! Thanks for any help you can offer.  


Go to Solution.

Answer:BIOS Update fail on T530 - Fail to do module option

If you are on Windows 8 it is likely because you need to do a full shutdown. The default is hibernate shutdown for the next boot. Then there will be cold reboot after which if may finish the process. Windows 8 shutdowns are totally different process and the machine is never totally off.

T520 Model 4239 Intel(R) Core(TM) i7-2860QMbr>; Nvidia NVS 4200M Win 10 64bitZ70-80 I7 - 5500U 16GB GB - 1TB HD Win 10 64bit FHD 17.3", G840 w/2GB

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I purchased a new notebook with Windows 7 in October. During the first weeks I uninstalled McAfee and replaced the harddrive. Since November Windows Update fails with error messages and defender does not start anymore. I made several virus scans (complete) with multiple antivirus programs but nothing showed up.Since it took my days to install various software, I do not want to re-install W7. I also have no good backup that I could restore. I am really surprised that there is not even a single entry regarding the error code in the Microsoft Knowledge base or elsewhere.I really would appreciate help. 

Answer:Windows Update does not work, Windows Standalone Update Installer stops with error 0xc8000247 (Windows 7 Home Premium on Acer Aspire 1810TZ notebook)

Got it !!!!
If You are using notebooks with with hard drive larger than 700 GB you probably should update Intel Rapid Storage Technology Driver.
Here is solution :
Download and install it.

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hi Guys.. trying to update my windows 8 laptop & keep getting the following error code.. " Windows Update error 0x80070003" ... Have gone to change pc settings and tried there as well ..
any clue on how to set up the update .. store does not show any update.. brand new laptop with windows activation done today..

Answer:Windows Update Fail

You may want to manually download / install the 8.1 update. That may take care of the problem.

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My laptop running the Windows 8 RTM was booting into desktop in just under 7 seconds and then, last night I was prompted for Windows Update so I installed them, as requested.

Now, boot time is over 30 seconds - there is a 10 second delay between the boot screen dissapearing and the login screen appearing.

I've uninstalled all the updates and the issue no persists. Nothing else changed.


UPDATE: Clearing the prefetch folder resolved my issue.

Answer:Windows 8 Update Fail

Did the problem clear with the updates installed as well?

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Does anyone get the following when trying to use Windows Update

We couldn't get online to download your updates. We'll try again later, or you can check now. If it still doesn't work, make sure you're connected to the Internet.

have tried to search online, but no one lately has posted the same problem, this started 2 days after installment.

Answer:Windows Update fail

Did your upgrade of WIn10 activate??

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what is this update cant find it through the troubleshoots...
"WindowsUpdate_0000064C" "WindowsUpdate_dt000"

thanks in advance

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System Model CM1730/CM1830
System Type x64-based PC
Processor AMD Phenom(tm) II X6 1065T Processor, 2900 Mhz, 6 Core(s), 6 Logical Processor(s)
Im having windows update issues, updates wont download or install. I have tried all the fixits and patches and most of the suggestions I have found on similar posts without success. At the moment I am running
Windows standalone installer, it has been stalled searching for updates on this computer for hours. I have attached a copy of wiondowsupdate.log Any suggestions would be great.

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Hey all,

Windows is trying to do an update now for the past week or so and it keeps failing on me. When I shut the computer down it will install the new updates. When rebooting windows will start to initiate and fail, then revert changes and restart.

I'm not sure what update this is, there are 8 updates and it has just came out recently.

Is there a way to see what update this might be so that I can give you guys more info? And any quick tips to try get this working? It's a little annoying.


Answer:Windows Update Fail

what version of windows?

a quick and easy check is to look at the date/time/year on the pc and make sure it is correct, some updates will not work if you do not have the correct time. Also, if you have any malware/virus and or rootkit....updates will fail

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Am running Win XP Home SP2, I lately had a Trojan horse logged into Zone Alarm so I cleared it, uninstalled ZA and went to re install.This failed due to file Sxs.dll missing.Went to Win Update to see if there was a way of putting things straight and found out that there are 99 Win critical updates that I need to install. Strange as my automatic updates was always turned on and never reported any missing update.They all download properly but when getting to installation poit they all fail, report states 99 updates failed to install.Have tried some non critical ones and result is the same.It seems that Win is refusing to install any sort of update on my PC.Is there a way to sort this out?

Answer:All Windows update fail

Try this click here

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Hey guys. So, i seem to be having another problem with Windows 7 (#2 to be exact). Windows Update fails to install nearly EVERY SINGLE UPDATE!!! And each time it fails, it returns the same two error codes: 800B0100, and 800736B3. Regardless of what it is, whether it is Critical, Recommended, Optional, etc... it fails! I never had this problem with XP. Does anybody have experience with this problem? Thanks!

Answer:Windows Update Fail

Is the Windows Update service turned on. Go to Start then type Services. And have you checked your firewall.

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Following CU update yesterday I ran Windows Update this morning. Here's where I am now:

After running SFC /Scannow with no errors I tried the Trouble Shooter and got this one:

I'm in way over my head here. Help!

Answer:Windows Update Fail - Need Help

Try stopping and restarting the relevant services. In an elevated command prompt type:

net stop bits
net stop wuauserv

net start wuauserv
net start bits

Now check for updates again. You could also try restarting Windows which should have the same effect. You want a full start from cold so use 'Restart' (not 'Shut down' because that may use fast start up). If you still have problems, see this tutorial...

Reset Windows Update in Windows 10

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Hello.  first off - thank you for being here! I am stumped by computer problems. I see that the guide says to list only one problem.  However I have many and I don't know if they are tied in to each other.  I have a Windows 7 with service pack 1 installed.  It's a home premium version.  64 bit.  the problems go back a ways but seemed to have started when I began to explore other search engines and downloaded a few to try (slimjet, comodo, tor).  I cannot update windows.  I get an error 80072EE2.  I did some reading and tried a winsock reset.  I installed and ran a MS fixit tool which only fixed one of two problems, but the computer still cannot update.  I can't remember why I ran sfc /scannow - but there were no issues when I ran it.  the other problems that started are that I can't send an email with attachment in gmail. I can't upload pictures on facebook. videos won't play properly on facebook,  the computer is very very slow.  I have run Norton security scans which usually just show tracking cookies which I remove.  I have installed and have run tuneup utilities, malwarebytes, CC cleaner, I routinely run disk cleaner and clear history. 

Answer:windows update fail

1.  Please download MiniToolBox  , save it to your desktop and run it.
 Checkmark the following checkboxes:  List last 10 Event Viewer log  List Installed Programs  List Users, Partitions and Memory size.
 Click Go and paste the content into your next post.
2.  Please download and install Speccy to provide us with information about your computer.  Clicking on this link will automatically initiate the download.  

When Speccy opens you will see a screen similar to the one below.

Click on File which is outlined in red in the screen above, and then click on Publish Snapshot.
The following screen will appear, click on Yes.

The following screen will appear, click on Copy to Clipboard.

In your next post right click inside the Reply to Topic box, then click on Paste.  This will load a link to the Speccy log.

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When running windows update, HP Wireless Button update comes up but won't install. It fails right away every time. I get a fail code-80070436. Can you help? Thank you.

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This is the same problem that I have after I replaced the motherboard to my computer. I have enough space, I did everything that recomended herein and in other post and still not working.Im temtaded to reformat and start over again but I will lose some of the program already installed.This thing is driving me nut You replaced your motherboard. That's a different solution. Post your own topic so everyone one doesn't get confused. We'll be happy to helpMarkThis is my problem. My Motherboard fail on me. I repaced the Mother board and I had to restore Windows XP SP2. Now, not want to update. I read every topic about windows update and tried every litter possible solution that is suggested to other and It didnt work.I need some help

Answer:Windows Update Fail

When you tried to update, did you get any error messages?
Changing major components, such as a motherboard you may have to re-activate XP with a phone call to Microsoft. Just explain what you did and have your activation key handy
To contact a Microsoft customer service representative to activate Windows by phone, follow these steps:

1. Click 'Start', point to 'All Programs', point to 'Accessories', point to 'System Tools', and then click 'Activate Windows'.
2. Click Yes, I want to telephone a customer service representative to active Windows now.
3. Follow the steps in the Activate Windows by phone dialog box, and then click Next.
4. When activation is completed and you receive the following message, click OK.
"You have successfully activated your copy of Windows".

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Hi, I have just signed up here as I'm having loads of trouble trying to install a windows update. The update is Windows 7 service pack 1 (KB976932) and I get the error code 8024200D. I have tried the System Update Readiness tool and it didnt help. Help please.

Answer:Windows update Fail

That error means that the system thinks the updated files the installer is attempting to update already exist at a newer version. As with all SP1 installation errors, please stop the Windows Update service, make another attempt to install SP1 (and reproduce the error), and then post your cbs.log file (%windir%\logs\cbs\) showing the failure. You can re-start the WU service at that point.

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Anybody else having problems with "Security Update for Windows XP (KB913446)". Tried twice (once in safe mode) but it fails half-way through the download/install. Xp home sp2, all other updates installed, up-to-date antivirus, anti ad/spyware etc System in sig.

Answer:Windows update fail?

Install of that has failed on over 2 dozen computers here at work, all Pro SP2. Dunno.

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Hi allI had bought hp pavilion 2x1 detachable tablet/pc in US.After using it for few months I updated windows last month. While updating it said that there wasn't space to store previous version of Windows and asked me to choose a removable drive, since the memory of the pc is only 32gb. I had been using a 64gb sd card with it and chose it as the location for storing previous version. After a while I noticed that computer has restarted and the screen was showing "Restoring your previous version of Windows". I waited for a long time but it was the same. It keeps restarting and showing the same display.I'm a sailor and I have limited access to Internet onboard now.Please help me with this issue. Thanks in advance.

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Hi there,

I'm trying to update my windows 8 to windows 8.1 on a HP Pavilion g7-2261sb.

However, after numerous trials, every time, the installation stops and says "failed to install. error code 0xc0000374".
EDIT: I checked again and it comes after the "collecting data" part.

I've ran the update checker (compatibility), and that gave no problems or errors.

What is the problem here, and how could I solve it?

Thanks a bunch in advance!


Answer:Fail to update to windows 8.1

Jus a hunch but it could be some background process that is interfering with your attempted update so I would suggest the following:

Disable all startup programs via task manager and try your update again. Also unplug any peripherals (including the printer) and test again.

Good luck.

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When i try to update windows its fails!! what i do is i run windows update and when its done/time to restart it says the updates failed!!!!
what do i do ?:crazy:

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I have had my device just over two weeks. Windows 10 is trying to update, over and over and over. It always fails and gives me an error code. Is this a problem caused by Windows (a quick web search shows a LOT of people are having this problem on a lot of devices) or is it the device? Should I just become an Apple person? Do they have this same nonsense where brand new devices cannot update? Do Apple devices actually run smoother or are they just as bad and even brand new Apple devices have problems?

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I didn't have anything open but I still get this message, I've tryed to update the windows stuff loads of times, with nothing up, and I've checked the firewall on my computer its just annoying please help me.

lots of anger towards these programs not installing correctly!

Answer:Windows 7 update fail! Help!

I also have plently of room for the ptograms, and this computer was bought this year brand new

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My HP Touchsmart computer won't allow Windows 7 updates to install. It hasn't installed any updates since the end of 2016. It says it's checking for updates, but it never finishes checking.

Answer:Windows 7 update fail

Advise us what the exact serial number(S/N) and product number(P/N) is on your "HP Touchsmart" so we can get it correctly identified.

What Windows 7 version is installed, and does it include Service Pack 1(SP1)?


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I went sleeping at 23:55, left the pc on to update when i woke up today at 09:02 the update was still going... It was only 1 of 1 updates but still so weird?

Answer:Windows Update Fail..

Quote: Originally Posted by Register3D

I went sleeping at 23:55, left the pc on to update when i woke up today at 09:02 the update was still going... It was only 1 of 1 updates but still so weird?

If you dont have sp-1 and do have a slowish DL it may have been the SP. It is several hundred Mb.

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hey guys! i tried updating my windows 7 service pack using windows update and i was told fail erro 800f0829. . . i did scf /scannow and it came with a report of some corrupt files and i was told it has been automatically repaired and that it will be effective at my next reboot. . . that i did and till now, it still didn't work. . . pls wat should i do next???
my cbs folder is attached to my post. . . thanks

Answer:windows 7 sp1 update fail

my cbs folder is 115mb in size and the limite of zip files in this site is 8mb so am thereby finding it hard to u[pload the folder. is there anyway i can by pass this???

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When i try to update windows its fails!! what i do is i run windows update and when its done/time to restart it says the updates failed!!!!
what do i do ?

Answer:Windows Update Fail

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I had so many windows updates to do and I did them all but there are about 3 or 4 which always fail. Sometimes I get the following message before it does:SL3.tmp has encountered a problem and needs to close. We are sorry for the inconvenience.

Answer:Some Windows Update Things Fail

How much free space do you have on that drive ? ?patio.   8-)

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Hi all, how do you remove all of windows update from a pc then install it. I have just fired up an old Vista PC after 18 months and I get the following message. "Windows Update cannot currently check for updates, because the service is not running. You may need to restart your computer"
However, Services, local and extended both show Windows update as automatic (Delayed) SATUS, STARTED.
Windows own fixit tool can not repair it nor offer any suggestions, I have followed cmd prompts offered online but the pc does not have the programmes.
Any useful advice, no I do not want to upgrade this pc as it is not Win 8 compatible, will be greatly received.

Answer:Vista SP2, windows update fail.

Start Search cmd.exe. Right-click and Run as Admin.
Type chkdsk c: /f /r
Schedule for reboot. It will take an hour+ probably.
Even if a Service appears started always right-click and Restart it.
Start Task-Manager and click Processes Tab.
Right-click explorer.exe and End Process.
Click File New Task (Run), type explorer.exe
Try an old Restore Point
Control Panel > System and Security > System > System Protection > System Restore
Find any Vista discs if you have them for Repair or Clean install possibilities.
What Make and Model of computer is it?

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Hi All

Tried many times and a few different fix methods (SURTool, dling the update in full and running from desktop)

As per the posting instructions I have done SFC and SURTool. Logs attached. Looks like I have a whole heap of corrupted files.

Win 7 Pro x64
Update Error Code: 80073712 (Windows Update encountered an unknown error.)

Thanks all

Answer:Windows 7 - KB2742599 update fail

You have a large number of errors showing in the CheckSUR report.

Unavailable repair files:
winsxs\manifests\... Read more

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RE: Solved: Windows 7 update failed KB2621440
I have exactly the same problem: (Windows7 Home Premium SP1).
KB2621440 windows update -- Error code 80004004.
BUT, in my case the Update has not later been successful.
However, I do have about 8 other Updates which have been "successfully" installed MULTIPLE TIMES!
And Microsoft's Mr Fixit needs repair himself......
Please HELP!
ps. Forgot to add: The 8 multi-installed Updates are again being offered for installation!

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the past week or so I have had a problem with updates for windows defender in win 8.1 failing to work.
is it from any of the last updates on patch Tuesday? or another problem.
I can get the update from a windows site and install it from that but not from defender its self or windows update

Answer:windows defender update fail

Hey Shakennstirred,

please can you go through this tutorial:

DISM - Fixing Component Store Corruption in Windows 8

Please post back how you got on.

all the best,

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nVidia - Graphics Adapter WDDM1.1, Graphics Adapter WDDM1.2, Graphics Adapter WDDM1.3, Other hardware - NVIDIA GeForce GTX 560 Ti

Got an optional update in Windows updates - it failed. Should I try again or leave well enough alone.

Details of update :

Download size: 245.2 MB

You may need to restart your computer for this update to take effect.

Update type: Optional

nVidia Graphics Adapter WDDM1.1, Graphics Adapter WDDM1.2, Graphics Adapter WDDM1.3, Other hardware software update released in October, 2013

More information:
Driver Information

Help and Support:
Product Solution Centers

Answer:windows 7 Nvidia update fail


Originally Posted by acerinpa

nVidia - Graphics Adapter WDDM1.1, Graphics Adapter WDDM1.2, Graphics Adapter WDDM1.3, Other hardware - NVIDIA GeForce GTX 560 Ti

Got an optional update in Windows updates - it failed. Should I try again or leave well enough alone.

Details of update :

Download size: 245.2 MB

You may need to restart your computer for this update to take effect.

Update type: Optional

nVidia Graphics Adapter WDDM1.1, Graphics Adapter WDDM1.2, Graphics Adapter WDDM1.3, Other hardware software update released in October, 2013

More information:
Driver Information

Help and Support:
Product Solution Centers

Don't update graphics drivers through Windows Updates. Get the driver directly from and download the correct driver for your card.

Sent from my Nexus 7 using TechForums

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After Installing 4-5 Updates , I am Stuck On Build 9926 . Whenever I try to Update The Windows through windows update it gives the error 0x80072efd. I have tried the windows update troubleshoot , it detects a registry problem sometimes and repairs it but i still cant update my windows . Please Help Me

Answer:Windows Update Fail 0x80072efd

I Just Ran A Registry Check And This Is What i Got With Troubleshooter, but the windows update still doesnt works
Service Registration Corrupt OR Missing - Action Done Reset Service Registration
Problem with BITS service : The requested service has already been started. More help is available by typing NET HELPMSG 2182.
Computer Name:

Windows Version:


Monday, May 25, 2015 12:18:31 PM


I Can Browse The Windows Store Without Any Problem But When I Try To download something it shows the same error code

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I seem to be suffering though an epic fail trying to get this downloaded as well I went over the suggested fixes and it still wont install. I copy and pasted this I think this was all I needed to post... *wrinkles her nose* I think...

Microsoft .NET Framework 1.1 SP1 Security Update for Windows Vista and Windows Server 2008 (KB979906)

Download size: 13.8 MB

You may need to restart your computer for this update to take effect.

Update type: Important

A security issue has been identified that could allow an attacker to tamper with digitally signed content without being detected, when this content is being consumed by an application that makes use of the Microsoft .NET Framework on a Windows-based system. You can help protect your computer by installing this update from Microsoft. After you install this item, you may have to restart your computer.

Answer:Windows Update Fail for Vista


Microsoft .NET Framework 1.1 SP1 Security Update for Windows Vista and Windows Server 2008 (KB979906)

What Windows Vista Version do you have? Go to START -> type cmd.exe and tell us what he very first line on screen says.

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Yesterday I got infected with Malware and then removed with SUPERAntiSpyware + Malbytes.

Here is the original forum post I made -- but now it's no longer a malware issue (I don't think), but rather a software/setup issue (I think).

I'm still having an issue where my Avira Antivirus won't update/work and Windows Update won't update/work either.
Avira simply fails at accessing the Internet.
The windows update error I get says it is prevented from accessing the Internet. However, it is able to get to 35% before FAIL. Hmmm.

Chrome also won't work, but I think this issue can be solved once I can apply the windows updates I need.

I appreciate any help/suggestions that can help me solve this problem! Thank you!

Answer:antivirus and windows update FAIL

I'm attaching a ss of what I see when trying to update Avira (it turns into just chinese characters...).

For some reason windows update now decided to work! I have no idea what changed.

Here is the error I get in Chrome:
More information on this error
Below is the original error message

Error 102 (net::ERR_CONNECTION_REFUSED): Unknown error.​

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I'm having problems with this week's Windows Updates. The automatic ones that came through this week appeared to break my computer - I ended up in a startup repair loop with no resolution, and ended up starting afresh and doing a rescue installation of Win7.

I'm back to the point now where I've tried to catch up with the zillions of updates, and it's not completed them properly - the failure errors I've got are:

Update for Microsoft XML Core Services 4.0 Service Pack 2 for x64-based Systems (KB973688)

Installation date: ?13/?12/?2014 03:28

Installation status: Failed

Error details: Code 643

Update type: Important

Install this update to prevent applications from sending too many HTTP requests while a well-known Document Type Definition (DTD) is included. After you install this item, you may have to restart your computer. Once you have installed this item, it cannot be removed.

More information:


Security Update for Microsoft XML Core Services 4.0 Service Pack 2 for x64-based Systems (KB954430)

Installation date: ?13/?12/?2014 03:12

Installation status: Failed

Error details: Code 643

Update type: Important

A security issue has been identified in Microsoft XML Core Services (MSXML) that could allow an attacker to compromise your Windows-based system and gain control over it. You can help protect your computer by installing this update from Microsoft.... Read more

Answer:Windows 7 update fail and crash

Hmm, I bit the bullet (die to actually having a restore point set-up this time), and things seem to be going okay. Fingers crossed. Still puzzled as to why the updates killed Windows earlier in the week though - just one of those things?

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Hi Guys
I have a number of windows XP home edition updates which have failed to load. If I click shut down at the end of session then my pc freezes. If I shut down without loading theem all seems okay. Is there a way I can delete these update and start again.
Thanking you in anticipation
Ron Thayre

Answer:Windows update that fail to load

Try to restore your computer before the updates were downloaded using system restore. You can then download them again.

If you need more information on how to do a system restore just ask.

Good Luck

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Hi I bought 5 B50-30's last year for friends and family. SInce i bought them and i seem to be the guy to go to to fix/keep them up to date... I have come across this recurring problem that is causing me great problems. There appears to be an update that is corrupting the machines and causing them to go to a mode to prompt a restore. The only way forward is to carry out the restore (and keep files) but this has happened on all the machines and it is becoming quite frustrating. Has anyone else had this issue?

Answer:B50-30 assumed Windows Update Fail

hi trevorbranton
Welcome to the Forums.
Is the KB3088195 update the one that's giving you problems?
If yes, can you uninstall the USB locker and reinstall the latest version and observe.
Lenovo USB Blocker and Windows patch KB3088195 Compatibility Issue
If the above is not your case, kindly indicate the KB update that you're having problems installing (or post a screenshot of the error) for further checking.
Let me know how it goes.

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For Pavilion 10-e010nr TouchSmart Notebook PC - Updating results in blank screen.  Force shutdown and restart results in rebuild for non-updated operating system. 

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Hi there, for over a month I cannot seem to complete the update for "Windows 7 for x64-based Systems (KB2729094)"

And in return receive the error CODE: 8023200D (Picture attachment)

I have tried to install it manually, install it through shutting it down and nothing works.
I have looked online for solutions and tried the systems readiness tool, and followed the standard troubleshoot instructions but still won't update. Please help thank you.

Answer:Windows 7 UPDATE FAIL for KB2729094

Pleasefollow the WindowsUpdate Posting Instructions and post the requested data

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I've been experiencing a problem that several others have previously reported however each fix I try seems to unearth another problem. The problem started when Windows started spontaneously re-booting during startup. I eventually fixed that by booting of the original CD and using WIndows Recovery Console. However that seemed to trigger downloading of several updates.

Basically with Automatic Updates switched on, all updates downloaded fail to install. With Automatic Updates switched off, running Windows Update results in the message:
"The website has encountered a problem and cannot display the page you are trying to view"

I'm running SP3 on Windows XP Home Version 2002. I've tried various Microsoft Fix It solutions but they don't seem to fix anything. ONe problem I've unearthed is that Cryptographic Service are not started and any attempt to start them fails with an error of 193: 0xc1.

My repair attempts are a bit scattergun - I hope someone can guide me through a more logical sequence.

Here is the output from the TSG Sysinfo utility"

Tech Support Guy System Info Utility version
OS Version: Microsoft Windows XP Home Edition, Service Pack 3, 32 bit
Processor: Intel(R) Pentium(R) 4 CPU 2.80GHz, x86 Family 15 Model 4 Stepping 9
Processor Count: 1
RAM: 1535 Mb
Graphics Card: NVIDIA GeForce 6200, 256 Mb
Hard Drives: C: Total - 305234 MB, Free - 224029 MB;
Motherboard: , P4M800Pro-8237
Antivirus: AVG Anti-Virus Free Edition... Read more

Answer:Windows update installs fail

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Hi Guys,

I have this computer with Windows XP Service Pack 1.
I am installing the patches and everytime the installation fails.

Any procedure to follow in order to SUCCESSFULLY install the patches.


Answer:Windows Update Installation Fail

In what way does it fail? What goes wrong and what error messages do you receive?

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I hope I'm posting this in the correct forum. 
I have about 100 PCs not able to install some updates successfully. Most of them ended up failing and most of them are failing at different updates. It only happens in two OUs. All the PCs are domain joined.  All the rest of the PC in different OUs
are able to download and install fine.
Should I check for a missing update? It seems like it started to happen when Microsoft decided to do a roll up update.
We have Win 7 Enterprise.

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Answer:I tried windows update hid hardware fail

What does it say when you click on 'Get help with this error'?

Windows Update error 80070103

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All of the major update from my windows 10 keep failing. I tried to install the anniversary update but it show me the error code KB3180030. I have tried to use the windows update tools and media creation tools, but still failed. How to fix this problem?

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When I update my computer or when it does it automatically, the Definition Update for Windows Defender always comes back as failed. why is that? and do i need it if i have AVG and ZoneAlarm?

Answer:Windows Defender Update Fail

I would get rid of both AVG and ZoneAlarm, and install Microsoft Security Essentials. It will disable Windows Defender when you install it. It does a great job of anti-virus and anti-spyware, and you don't need a separate firewall if the Windows one is turned on.

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A friend of mine has a Win 7 PC (upgraded from XP). She calls me a couple days ago and says all she sees is black screen. I go over there and noticed Win 10 logo during boot then it freezes. I asked her if she updated and she said every time it asked she said no. I assume it auto updated her outdated machine and now it cant run it.
How do I remove this to go back to 7? F8 does not work.

Answer:Windows 10 auto update fail

try this yet ?

then once ya get into win 10 in safe mode try this

i think i saw a few other links in the forums here for removing and stop the win 10 Auto update thing from windows update , so check the other posts as well so it does not happen again after you roll it back

its highly possible that since her system shipped with XP that the vid chip wont boot to the Win 10 OS ,,trying to get in safe mode is a pain with Win 10 , MS should have made it easier

see also which says about the same thing

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Yesterday I went ahead and ran the update on my computer. Everything looked ok until I rebooted the pc to finish the upgrade. It did reboot but I could not access the internet. External drives were fine, just no internet. Checked all setting, restarted my router, no help. Ran onboard diagnostics, nothing wrong. OK, so I figure the issue is in the update so I did a system restore to before the update. Big mistake! Now the computer won't boot, AT ALL! I'm in the endless boot cycle. At first my thought was a bad hard drive, but the system was working fine Thursday! Now the computer comes to the login screen, but won't accept my password, just cycles.

I tried F8 to do a factory reset, but I can't get there. Won't boot, so can't reset W10 that way either. Not sure what to do now!

Answer:Windows 10 Creator Update (FAIL)

Mike, have you tried starting in Safe Mode..?


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hi guys when i go to windows update and view update history i see a windows update fail to install
Installation Failure: Windows failed to install the following update with error 0x80070643: Definition Update for Windows Defender - KB915597 (Definition 1.91.1370.0). does anyone know how to fix this problem and install it probably? here is a screen shot i take

Answer:Windows update fail to install

Try Post #3 on this page. Follow the wizard type troubleshooter. This worked for several people.
windows updates

This will reset as stated not delete all of them.
Windows Update - Reset

One of them should fix it or allow a reload or new download.
The downloaded file probably was messed up.
Let me know if you get it fixed.

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? Definisjonsoppdatering for Windows Defender - KB2267602 (Definisjon 1.225.3467.0) ? Feil 0x80070643

makes everything else updating stuck...

edit: norwegian: definisjon = definition, feil = error\fail

windows store does not work, photos\pictures app doesnt work

edit2: only windows defender update is stuck..
edit3: and edge refuses to start....

however i should be asking, is Microsoft working on all this?

Answer:windows update fail windows defender update

Try put in a Registry key that completely disables Defender and puts an end to these failed updates - see Windows Defender - Turn On or Off in Windows 10 - Windows 10 Forums

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? Definisjonsoppdatering for Windows Defender - KB2267602 (Definisjon 1.225.3467.0) ? Feil 0x80070643

makes everything else updating stuck...

edit: norwegian: definisjon = definition, feil = error\fail

windows store does not work, photos\pictures app doesnt work

edit2: only windows defender update is stuck..
edit3: and edge refuses to start....

however i should be asking, is Microsoft working on all this?

Answer:windows update fail windows defender update

Try put in a Registry key that completely disables Defender and puts an end to these failed updates - see Windows Defender - Turn On or Off in Windows 10 - Windows 10 Forums

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I am running Windows 7 64bit. I have 15 updates that continue to fail. YES, I KNOW THE IMAGE SHOWS "1" - that's because I wanted to see if could actually perform one SMALL update. They're just a bunch of Security Updates for MS Office programs. DO NOT tell me to download these updates manually. THAT IS NOT A SOLUTION to a problem that will continue on forever.
I clicked "Get help with this error" which brought me to the window's help as seen in the second half of the image. These errors have NOTHING to do with the problem I am having. I have searched google and NO solution helps me.
YES, I have disabled my antivirus program already and they still fail.
YES, I am logged in as the administrator and I have all the necessary privileges.
YES, I have used Windows' crappy troubleshooter.
YES, I used Window's crappy automatic "fixer" or whatever that junk is called.
About a week ago my computer was running EXTREMELY slowly and opening just about any program that was part of office was EXTREMELY laggy. I ran disk defrag, disk clean up, and I went through a bunch of services and start up programs that I didn't need and disabled them. This increased my computer's performance and MS Office no longer lags. Could the laggyness I experienced related?

Answer:Windows update installations continue to fail

Sometimes the inability to install updates could be malware related. I'd run a full scan with the free Malwarebytes. It seems to find things other programs miss. This link compares the free version to the paid version with downloads to each.

Malwarebytes : Malwarebytes Anti-Malware PRO removes malware including viruses, spyware, worms and trojans, plus it protects your computer

Another reason for failed updates could be due to damaged or corrupt system files. You could run the System File Checker scan from an elevated command prompt (Option Two this tutorial.) If any problems are noted run the scan 3 times rebooting in between each scan. More than one scan is usually required due to system file dependencies.

SFC /SCANNOW Command - System File Checker

If these two suggestions don't solve your update issue, you might want to troubleshoot using a Clean Startup (also called a Clean Boot.)

Troubleshoot Application Conflicts by Performing a Clean Startup

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I did a clean install of W7 Professional a couple of days ago.
For the record, I have used the same disc on this same laptop previously with success.
After this instal, I repeatedly ran Windows Update to capture all relevant fixes, SPs etc.

It reached installing SP1, but only a few KBs after that, I got an error.
I followed Microsoft's recommended 'Fix It' instructions, read several online forum threads, phones MS support, used MS live chat.

2 days later, my WU still does not work.

Microsoft's stance, is that my purchase of W7 is only covered by warranty/support for 90 days after purchase.

I wonder how this would stand with the UK's SOGA, where is states that any product must last a 'reasonable' length of time.
Is 90 days 'reasonable' for an OS ?

I realize that in many IT situations, the infinite combinations of hardware, software and customizations on user's machine, make a good case for 'whos fault it is'.
However, this is a Sony Vaio, clean install with a formatted HDD.
Surely W7 should be 'fit for purpose' and should still work for at least a year or 2 !!??

Has anyone got any insight as to legal case involving things such as this ?
I know you will laugh, but I was thinking small claims court. (wish me luck).

Answer:Windows Update Fail. Consumer Rights in the UK ?

Have you activated your Windows operating system? It has a trial period and then it must be activated to perform properly and that includes Windows Up Dates.

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I have Windows Defender definitions failing to update. All other updated are getting installed well. Updating Windows Defender defuinitions via Windows Defender inteface works as well.

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Hi, Anyone managed to install windows 10 on their TC-603? It just fail with no error code, it just revert straight back to windows 8.1 after the last step (configuration). Any idea? Thanks

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After factory resetting my laptop I had to start again with the windows updates. After installing many of them the past 2-3 days, I now get a fail message with these specific five.

Updates that fail with Code 80073712:

I ran the sfc /scannow command and it says that it found corrupt files but was unable to fix them.
Τhe log is pretty big (that can't be good) and it cannot be attached here unfortunately. So I'm giving a dropbox link (I hope this is OK) for it:

I also ran the SUR tool, but I couldn't get it to install or work. I read that you have to wait for it, but it was on for about 3-4 hours installing a Hotfix and the bar did not even begin to get full.

Any help would be appreciated as I lost much of my time these past few days with formatting and trying to make my laptop as it was before.

Answer:Windows Update Fail - code 80073712

Try disabling you anti-virus and run the SUR tool again

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I was trying to upgrade to windows 8 Pro on my Lenovo G580, as I got my student license from my University. There started the problem, when trying to upgrade from the DVD (burnt ISO) the upgrade immediately sends "Setup failed to initialize the startup folder" error.

So after few searches, I found on lenovo website that I need to install all important updates first. That's where I found another problem, which is my thread about. I tried so many methods until I found this forum.

Few other problems I ran through while trying to fix it alone:
Updating seems like stuck at 0KB total, 0%, and returns the same error after a while.
Can't enter safe mode from F8, it gets stuck at some CPNP file while loading. However, I can enter the safe mode by choosing Safe Boot from Msconfig and restarting the system.
Running CHKDSK from CMD [Admin] gave "F Parameter not specified, running in read-only mode", and then runs normally.
Tried to download and install updates alone, they all fail when trying to install.
One of the times where the update readiness tool was running, my pc encountered BSoD. And once when I was scanning with malwarebytes.
SFC Scannow command scan returns that no violations in integrations where found.
Note: I just ran the SURT, it said installation successful after a while of running it!

Thanks in advance,


Answer:Windows 7 Update Fail, Error 80073712

Try to running chkdsk /r and sfc /scannow.
SFC /SCANNOW Command - System File Checker

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Windows 7 Fail to Update: Code 800736B3 - Getting error on update CBS

Answer:Windows 7 Fail to Update: Code 800736B3

The SFC log seems incomplete, please run SFC /SCANNOW again
Windows Update Posting Instructions

Step 4 asks you to copy the CBS folder to your desktop and put it in a zip folder.
Upload the zip folder when you post again.

If the zip folder is too big for the forum, upload just the CBS.log from the CBS folder copy on your Desktop.
Please add your SF Systems Specs by following this tutorial: System Info - See Your System SpecsIn the System Manufacturer/Model Number field, manually type Desktop or Laptop adding it to the information already in the field.
Specify Custom Build as the manufacturer if it is not an OEM machine.
The tool does not fill in this information but it is very important if someone has to research drivers or hardware for your machine.
Log on to Sevenforums (SF) and let the tool fill in you System specs on your SF profile.

Full instructions are in the tutorial. It's a simple process and it makes that information readily available on your posts. You don't have to retype the information in any thread.

Click here to view your system specs on SevenForums.

Click on My System Specs in the lower left of any post by any member to see what is presented about their machine.


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Hi, Anyone managed to install windows 10 on their TC-603? It just fail with no error code, it just revert straight back to windows 8.1 after the last step (configuration). Any idea? Thanks

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I have three main problems:
1 - My DNS settings keep getting wiped out
2 - Constant Google Redirect
3 - Windows Update fails with an error of 80072EFE - Meaning it can't access the internet

I have run rkill.exe, malwarebytes, ad-aware, spybot, and MSE.

I would greatly appreciate any help you can give me!!


Here is the DDS dump:
DDS (Ver_2011-06-11.01) - NTFSx86
Internet Explorer: 9.0.8112.16421 BrowserJavaVersion: 1.6.0_22
Run by Kal at 14:26:25 on 2011-06-11
Microsoft? Windows Vista? Home Premium 6.0.6002.2.1252.1.1033.18.2047.1079 [GMT -4:00]
AV: Microsoft Security Essentials *Enabled/Updated* {108DAC43-C256-20B7-BB05-914135DA5160}
SP: Microsoft Security Essentials *Enabled/Updated* {ABEC4DA7-E46C-2F39-81B5-AA334E5D1BDD}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: Lavasoft Ad-Watch Live! *Disabled/Updated* {24938260-56EE-C1E5-047B-DC2BDD234BAB}
============== Running Processes ===============
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
C:\Program Files\Microsoft Security Client\Antimalware\MsMpEng.exe
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -... Read more

Answer:Google Redirect and Windows Update Fail

Hello TrooperKal, Welcome to Bleeping Computer.
My name is fireman4it and I will be helping you with your Malware problem.

Please take note of some guidelines for this fix:
Refrain from making any changes to your computer including installing/uninstall programs, deleting files, modifying the registry, and running scanners or tools.
If you do not understand any step(s) provided, please do not hesitate to ask before continuing.
Even if things appear to be better, it might not mean we are finished. Please continue to follow my instructions and reply back until I give you the "all clean".
In the upper right hand corner of the topic you will see a button called Watch Topic.I suggest you click it and select Immediate E-Mail notification and click on Proceed. This way you will be advised when we respond to your topic and facilitate the cleaning of your machine.

Finally, please reply using the ADD REPLY button in the lower right hand corner of your screen. Do not start a new topic. The logs that you post should be pasted directly into the reply, unless they do not fit into the post.1.Please download the TDSS Rootkit Removing Tool (TDSSKiller.exe) and save it to your Desktop. <-Important!!!Be sure to download TDSSKiller.exe (v2.4.0.0) from Kaspersky's website and not which appears to be an older version of the tool.Double-click on TDSSKiller.exe to run the tool for known TDSS variants.
Vista/Windows 7 users ri... Read more

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feature update to windows 10 version 1607 error 0x80070001

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Heads up and an apology, but this is long, and may be confusing.First up; My O/S is Windows Vista Home Premium 64 bitPreface:Alright cool. So I've built this machine myself and have had it since Jul 07 with minimal problems, but none really with Vista itself. Come a few months ago, I decided to install Service pack 2 beta, and soon after that, upgraded my memory. Suddenly I'm getting graphical problems, and no amount of tinkering with drivers or uninstalling or reinstalling the video card fixes them. I chalk it up to the possibility of SP2 beta might be the problem. I try uninstalling, it won't.So, that leads me to now, where I've reformatted my system drive, and reinstalled Vista three times, two being with the help of Microsoft on the phone, and every time leads to dead ends and my main problem now: windows update won't update properly. First go, I have like 74 updates, and with them all selected I install them, the vast majority fail, maybe two succeed, I'm prompted to restart, I do, then I still get 74 updates available. I decided to try and nip this in the butt, and install each update one by one, starting with all the 'important' ones first. I get about 20 installed, which they all fail the first go, then install fine; until one just won't install no matter what I do (clearing windows\softwaredistribution\download\, stopping and starting the update service).I've tried installing service pack 1 with the standalone installer, but it gives me an "intern... Read more

Answer:Windows Update installs continously fail

If you've reinstalled Vista 3 times (and have made sure that all your drivers are installed), then the problem is probably not with Windows.2 possibilities that I can think of are:- a boot sector virus (this presumes that you just reformatted the partition that Windows is on - and not the entire drive)- failing hardwareSince you've tested the memory and it passed, the next suggestion would be to run a bootable diagnostic utility on your hard drive.I always recommend the utility from the manufacturer of your hard drive (rather than generic utilities) - as the manufacturer sometimes uses additional tests that are specific for their hardware. There's a list of the most common one's here:'d also try some scans to see if there's any evidence of a boot sector virus. Here's a link to some free, online scans. The reason for the online scans is that they'll detect stuff that may have gotten "behind" your current protection. all that's done (please let us know the results of the tests), also please let us know your system specifications. Please include the make and model of your motherboard so we can do a bit more research.

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Ok so I recently updated my graphics card, which was an amd. Not sure exactly what kind and don't care. I updated it, and resettrs the pc. I notice the startup was slow, but it made it all the way to the home screen, and then the problems began.

My comp began going very slow, and was laggy. I decided to uninstall everything that came with that amd update. I was close to getting it finished, the screen went black and all I saw was the mouse pointer. I tried my best to give it some time but It took forever, so I force resetted. Probably my mistake, and should be waited longer.

After force restarting, of course I'm met with the error message that something has gone wrong. I've tried to reset the pc, which worked before, but now after going through the whole process, it tells me it failed to do it. That was my only hope. I can't enter safe mode for some odd reason, and can't get the choice to reset my pc. I was able to backup my files with my USB drive so that's a good thing.

I have no repair disk and had to order one on Amazon. Only option I have left right now is the chkdsk which is going to take almost 2 hours to complete, but I doubt it's going to solve anything.

My main question is if there is any way to resolve this problem maybe via command prompt? Or maybe just get a way to enter safe mode. I feel if I can at least get safe mode, I can uninstall that driver. I know me force shutting down my laptop most likely corrupted the process, or maybe it just froze up.... Read more

Answer:Windows Startup fail due to Driver Update

Hello, could you first complete your system specs?
System Specs - Fill in at Ten Forums - Windows 10 Forums
I have no idea at present if you're using a HD or SSD, BIOS or UEFI, for example.

Safe Mode - Start Windows 10 in - Windows 10 Forums
Safe Mode - Add to Boot Options in Windows 10 - Windows 10 Forums
F8 Advanced Boot Options - Enable or Disable in Windows 10 - Windows 10 Forums

The tutorial section contains many practical guides and thus can be used to hlp with quite a few questions. It's free to browse and search.

Windows installation media are free to download and create.
Windows 10 ISO Download - Windows 10 Forums

Need to know if I resolve the issue via command prompt

- there won't be one magic 'Fix my computer' command that will solve all your problems, I suspect.

If you boot from Win 10 install medium (DVD/flash drive) you can navigate to an option to start in Safe Mode.

You can also boot from Win 10 install medium to a command prompt, discover the drive letter now allocated to your system disk/partition and then run
chkdsk x: /F
- where x is the drive letter allocated (almost certainly not C).

You can also get this and create a CD/flash drive (flash drive - use Rufus, freeware).
Windows 10 Recovery Tools - Bootable Rescue Disk - Windows 10 Forums
Check the SMART parameters of your presumed HD using one of the utilities.

We need to be sure your disk is ok before proceeding.

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i tried to update my machine... i used windows update, it failed on 7 of the 8 critical updates. i tried it again, it happened again.

i'm guessing i have some kind of virus. that goodoo shit i had keeps popping up, and i dont know where it comes from, so i dont know how to get rid of it.

when i hit netstat -a... all the ports that say "listening" and would normally have the foreign address be the name of the computer you're on... they all say

Answer:all the security updates from windows update fail?

I had a similar problem... seems windows decided all of the critical updates didn't pass the logo test... funny.

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As said in the title the updates for my grandpas computer fail to install, and show up as 0 kb size when I go to download\install. He reinstalled windows recently and his internet stopped working, so I took it home and fixed it by

<edited by Administrator>

doing that, now I have this problem, the other forum seems to be stumped, I have seen your site here and there and thought I would give ya all a crack at it.

Answer:Windows update show up as o kb and fail to install

Ah that link does not go where its supposed to, I have windows xp sp3, I manually installed sp3 from a flash stick. I have tried this so far
HP Pavilion a810n Desktop PC 64

1.Click start
2.Right click "my computer"
3.Click "properties" then the "automatic updates" tab
4.Choose "turn off automatic updates"
5.Reboot your computer
6.Go back to start menu and in all programs go to "windows update" you have to be connected to the internet.
7.Manually update windows.
8.Turn your automatic updates back on.

If that fails; I came across the following (you should be signed on as an Administrator:: <edited by Administrator>

"Disable Automatic Updates service (services.msc)

Copy folders Download and DataStore which are in
%windir%\SoftwareDistribution (%windir% is usually c:\windows) to another folder (e.g. desktop)

Delete the content of Download and DataStore

Didn't work

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Relevance 52.07%

Hi guys,

I am a new comer here. I am Indonesian so I hope you guys could understand my english.

So I am trying to update my windows but it keeps failing and reporting me with error code 80073712

I try to run the sfc /scannow but it doesn't work. It says:

"Windows Resource Protection could not perform the requested operation."

I try to run the Windows Update Readiness Tool Windows6.1 KB976932, it does not work.

The txt files at %windir%\logs\cbs\checkSUR.log reporting this:

Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 26.0
2015-05-27 18:33

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store
(f) CSI Missing Root Key 0x00000002 HKLM\Components\CanonicalData\Deployments

Seconds executed: 44
Found 1 errors
CSI Missing Root Key Total count: 1

What does that mean? How to fix this thing?

Finally, I keep on searching for the fixes but some sites telling me to just do a repair install of my windows 7.

I try to do it, but somehow it doesn't want to continuing the process

"Setup can't continue. Restart computer and restart setup. When prompt try selecting getting latest installation updates"

FYI, i got my Windows 7 free copy from my campus, it called Dreamsparks or something likethat.

I hope any ... Read more

Answer:Windows Update Fail Error 80073712

The CheckSUR error is a fairly major one! Unless we get lucky, the chances are that you'll have to do a repair install to fix this.

I need to have a look at your COMPONENTS registry hive

Please copy the C:\Windows\System32\config\COMPONENTS file (no extension) to your desktop and then compress it - upload the compressed file to your favoured fileshare site (preferably Dropbox or OneDrive) and post a link.

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The error code is CODE 800B0100
Two different updates have failed

Answer:Windows update fail fresh install

CheckSUR shows these problems...

Unavailable repair files:
servicing\packages\Packag... Read more

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I have continued to fail in updating the Cumulative Update for Windows 10 Version 1607 for x64-based Systems (KB3197954).

I have tried to manually install it from the Catalog as well and it continues to fail.

Link to my Onedrive for my System Log: Microsoft OneDrive - Access files anywhere. Create docs with free Office Online.

Link to my Onedrive for my System Summary: Microsoft OneDrive - Access files anywhere. Create docs with free Office Online.

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I am trying to run through several steps to hopefully solve or troubleshoot BSOD error Kernel Power Event ID 41. One of the steps is of course to update everything..

I have run MSE and MWB with no problems. I have run DSKCHK and Memory diagnostics tool... I have run the SURT several times, There was a corrupted something in the sfc scan that was not able to be fixed. My CBS folder is available on my Google drive at

Thank you for your help.

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Thanks for your graciousness.

Answer:Windows Update Fail, Virus/Trojan too?


You're missing Addition.txt report.

3 more replies
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NVIDIA driver update for NVIDIA GeForce GT 620 fails to update in Windows 10 - Error 0x80070002 - After upgrading, I lost my 2nd monitor. Any advice?

Answer:Why does the NVIDIA driver fail to update in Windows 10?

Same here.
NVIDIA driver update for NVIDIA GeForce GT 620 - Error 0x80070002
Windows 10 should support legacy drivers and install them automatically during upgrade.

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Relevance 52.07%

Now spent over 8 hours on this and still no resolution. Tried SFC online and offline, Windows Update Troubleshooter, In-place install -- these all fail. I've checked TrustedInstaller, ran half dozen anti-malware apps -- nothing. System Restore, no change.

I do not want to do a clean install because I have old programs I need that no longer have install media. Any more ideas would be greatly appreciated!

Answer:Sfc, windows update, inline repair all fail

Quote: Originally Posted by walleyek

Now spent over 8 hours on this and still no resolution. Tried SFC online and offline, Windows Update Troubleshooter, In-place install -- these all fail. I've checked TrustedInstaller, ran half dozen anti-malware apps -- nothing. System Restore, no change.

I do not want to do a clean install because I have old programs I need that no longer have install media. Any more ideas would be greatly appreciated!

Do a repair install.

Repair Install

9 more replies
Relevance 52.07%

Why does my Windows 10 PC keep downloading updates and then failing to install, every day for weeks now it downloads updates and then fails to install

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Bought X240 (windows 7) last week and conducted a windows update, however it fail to start after installing all the updates. Keep pressing the power on button but nothing happen. Service centre personnel has to open the casing and manually reset it so that it can be switch on again. It happen three times since i bought it last week. Yesterday, i installed the norton antivirus, after completing the installation, the computer could not be power on again.

Answer:X240 fail to start after windows update

Hi Garyalbert,
Welcome to Lenovo Community!
I?m sorry to hear that you are facing the issue with No POST on ThinkPad X240.
To resolve the issue I suggest you to perform power drain, to go with power drain option please removing power adapter and battery. Hold the power button for 30 second and then connect only power adapter and try to switch on the system. If the system is switching ON then connect battery and check it once.
Hope this helps! 
Best regards,

Hemanth Kumar

Did someone help you today? Press the star on the left to thank them with a Kudo!If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.Follow @LenovoForums on Twitter!

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Relevance 52.07%

I have continued to fail in updating the Cumulative Update for Windows 10 Version 1607 for x64-based Systems (KB3197954).

I have tried to manually install it from the Catalog as well and it continues to fail.

Link to my Onedrive for my System Log: Microsoft OneDrive - Access files anywhere. Create docs with free Office Online.

Link to my Onedrive for my System Summary: Microsoft OneDrive - Access files anywhere. Create docs with free Office Online.

More replies
Relevance 52.07%

I am trying to install windows updates but am unable to install 12 of them. The error message is 0x80242FFF. How can I fix this?Regards John

Answer:Windows update fail error 0x80242FFF

I am trying to install windows updates but am unable to install 12 of them. The error message is 0x80242FFF. How can I fix this? Regards John

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HI,I have a yoga2 pro, with Bios 76CN27WW running Windown 10. I'm trying to update to the latest version, 76CN43WW. However upon running the installer, after the command for InsydeFlash64, I get an error message that no ROM are available in the folder. There clearly is a ROM, since I simply extracted the Lenovo bios files and that went normally. Tried with administrator mode, redownloading, and I always get this error.  I read on some HP forum that seems to use the same BIOS update tool that this is caused by the new bios not recognizing the very old one I have installed, and not letting me upgrade. However, I can't find any links of 'intermedidate' versions on the lenovo site that I could use as a step to bring this to the latest.  Any ideas? Thanks

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When I'm using the PC Settings app (Update and recovery) it seems almost all my Windows Updates fail with error 80200011. However, if I go to the desktop Windows Update and do the update from there, it succeeds.

Stranger still, if I check the update history from within the Desktop Windows Update, it shows every attempt to update and shows them failing. If I check the Update History from within the Metro app, it says the last update performed was on December 15th.

I have a Surface Pro 2 and I know that I installed the Firmware update from Microsoft around December 13th, so that might be related. Anyone have any idea what's going on?

Answer:Windows Updates fail from within Update App in Metro

hi, are you running windows 8.1 or windows 8? You may need to install pre-requisite updates through the windows 8 update software before you can use the metro update app. You could try and reinstall the operating system and see how that goes or if it still troubles you, contact the Microsoft helpdesk!

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hi there i am new to the forum so i hope i have posted correctly and in the right area, i am having trouble with my laptop everytime i shut down or boot up my laptop there are the same constant updates that windowns is wanting to perform but they fail every time .
Security update for windows 7 code (KB2758857)
Update for windows 7 (KB2726535)
Security updates for windows 7 (KB2790113)
Windows 7 service pack 1 (KB976932)
Also it came up with an update error code of 80244022
Scripted diagnostics native host has stopped working
please help me i am a wizz on the internet but sadly not when it comes to the technical side

Answer:windows service pack 1,security update for windows 7 fail updates

Try System Restore to before the problem began. This might force Updates to install correctly this time.

If not work through these steps:
Windows Update - Reset - Windows 7 Forums
System Update Readiness Tool fixes Windows Update errors in Windows 7, Windows Vista, Windows Server 2008 R2, and Windows Server 2008

If these don't help check the System File integrity: SFC /SCANNOW Command

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windows 7 professional had no trouble until 12/13/12 i think was the date
I have looked into many threads on this subject to no avail. nothing in the registry HKEY_local_machine/ components to remove. not the clock, tried microsoft fixit.

here is a copy of my MGA diagnostics file

Diagnostic Report (1.9.0027.0):
Windows Validation Data-->
Validation Code: 0x8004FE21
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-TKY6X-QRT82-7K6CH
Windows Product Key Hash: x82eg3fzrYc3BYQyKndw0qOX+7E=
Windows Product ID: 00371-221-1920097-86002
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {021534FC-B8F6-4CE2-9A59-D828EFDF6578}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000000
Build lab: 7601.win7sp1_gdr.120830-0333
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr ... Read more

Answer:windows update fail error 8000FFFF also showing windows not genuine

This may simply be caused by a bad set of Intel Rapid Storage Technology drivers -

Installing the Intel Rapid Storage Drivers
try downloading and installing them from here -

(you want the iata_enu.exe download)

Once complete, please reboot twice, then post another MGADiag report.
If that one fails, try the earlier driver set -

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When the security update from 09 Feb 2010 came down and screwed up things like it did many others. I shut the pc back down, removed all non-essential drives and attempted to trouble shoot. Eventually I was able to do a repair install to get the primary hdd back to normal as the suggested methods in the threads on here would not work for me.

However... that I have that problem remedied I have another. An additional hard drive that was working fine now is not recognized anywhere by the system at any level. It also makes no vibration on any IDE cable, please tell me that it didn't get fried and I can at least get everything off of it?

I've looked in disk management and the bios and it's just not there. Even used the ubuntu thing that allowed me to back up the primary the other day and it wasn't there either.

Frustrated with Microsoft completely now. heh

Thanks in advance, even if it's bad news you have.


Answer:Hard Drive Fail after Feb 9, 2010 windows update?

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I'm using Windows 7 Ultimate (64-Bit).

I've been having this issue for some time now. Don't know the cause of this issue. I hope someone can help me out. I've tried downloading the update manually and installing it with no success -it does not give an error code though, just a text saying that it could not install the update.

I've downloaded SURT and ran it first, then I've run "sfc /verifyonly" in run/cmd. Attached are the results of that procedure (CBS for SURT, CBS for "sfc /verifyonly" method). & C:\Windows\windowsudpate.log file. I've also added the only CbsPersist*.cab file I could add due to it's size to CBS

Thanks in advance!

Attachment 361560

Attachment 361561

Answer:Windows Update KB3020370 fail - Code 800B0100

Here's the CheckSUR log summary...

Seconds executed: 569
Found 8 errors
CSI Manifest All Zeros Total count: 2
CBS MUM Corrupt Total count: 3
CBS Catalog Corrupt Total count: 3
Unavailable repair files:
I'll post a fix protocol later.

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My computer did the automated windows 10 update. I shut down the computter for the day. Turned it on this morning and it wouldn't let me log on. After trying various alternatives, I did access my desktop but then to have it go to a screen that says "no bootable device strike the f1 key to retry booy, f2 to run the setup utility"
Can anyone help me?!?! Please!!#

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I have the same issue as this gentleman here Windows update fails error 80070490

Vista x86 SP2 Home premium ACER ASPIRE licencse with no CD (Tried OEM CD but only option was to reinstall windowsOS)
Error 80070490 (Windows Update)
I have tried the Microsoft Fix it tool with no success
I have tried reset the update components with no success
Update Readiness tool results successfull.

Please help
Much appreciated,

Answer:Windows Vista x82 Home Premium Update Fail

Please follow the Windows Update Posting Instructions - Windows 7 Help Forums - they were written for Win7, but are identical for Vista.

2 more replies