Computer Support Forum

DELL XPS13 9350 PXE over D3100

Question: DELL XPS13 9350 PXE over D3100

Dear all,
I have recently purchased a new DELL XPS 13 9350 and a Dell Docking Station D3100, this combinations is for enterprise use and i would like to boot latpop over PXE in order to deploy our OS .
I tried to do this and enable all the Bios functions for this but the docking station doesnt recognized when laptop boot up .
Also i have updated to latest BIOS,any ideas or advises on these issue will be appreciated .

Thanks,

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Preferred Solution: DELL XPS13 9350 PXE over D3100

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I recently purchased the TB16 dock and I am using it in combination with a XPs13 9350.

I updated all drivers, bios, ...
I also tried the "siwtching off wireless" suggestion already

Problem is, the monitor goes blank several times each day.

Any suggestions ? Any fixes ?

Regards
Ingo Hilgefort

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Dear all,
Wonder if you can help me solve a problem. I have just received an XPS13-9350 from the Outlet last week. It was certified refurbished.
I've tried to connect a VGA monitor to it via a USB-C to HDMI, then HDMI to VGA cable. The HDMI to VGA cable works perfectly on my Inspiron 15. The setup also works if I full power down the XPS13, attach USB-C to HDMI to VGA to monitor, and then boot up. The external monitor then works almost perfectly (with the exception of Netflix's video player which makes it flicker blue - Youtube and local video are completely fine).
What I cannot do is plug in this monitor whilst the XPS13 is on already - which is inconvenient as I move on and off desk a lot, and powering down the computer every time is unhelpful. Oddly, the monitor will also not be recognised if I simply Restart from Windows. I have to fully power down and plug everything in before switching the computer on again.
I have updated BIOS, video card and Thunderbolt drivers since and none of these has solved the problem. My system info is:
DELL XPS13-9350
Windows 10
Core i7-6560U, Intel Iris 540 graphics
8GB RAM, 256GB SSD.

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Having an issue where the Bluetooth driver is not letting the laptop sleep or even shutdown - It powers off briefly then an notification sound is played and the laptop is powered back on. I get the following pop up message upon restart 'This operation is not allowed by the group policy set by your administrator'. I run an admin account and have not set any group policy. 
Many thanksAnton

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So it seems that this new dell docking station doesn't seem to work well with the new XPS 13 (2015 model) that came with Windows 8.1 OS.  I had ordered 10 for our users for the hdmi output and potential 4k for monitors but it seems after hours with Dell tech support it seems that they can't get no close to resolving the problem.
The issue is that after installing the docking station software.   All but two devices are left under Device Manager as devices with no drivers (Dell Gigabit Ethernet, Dell USB Audio).  I thought I could look live without those two devices but after plugging in a Dell 4K monitor i get no out from my XPS 13 laptop.  
I tried downloading the D3100 drivers from the Dell website but it's the same install that is available from the cd-rom install and re-install doesn't update the drivers.
If someone has found any resolution to this it would be quite helpful.

Answer:D3100 Docking station for Windows 8.1 (XPS13 2015)

I had this problem with a Latitude 7350 2 in 1 and the D3100 dock.  I'm running Windows 10.  This problem was driving me crazy

I went into C:\Program Files\DisplayLink Core Software.  Go into the Audio Driver Folder and the CdcNcmDriver folders and find the files with a .inf extension.   Right click on them and choose Install.
That should load the drivers you need for both items.  That's what finally worked for me.
If you can't see the extensions, you need to go into Control Panel - File Explorer options - View tab and uncheck the box next to Hide Extensions of known file types.

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As the subject line implies. I have a xps13 running windows 10 and I just purchased a d3100 docking station.
I assumed I would be able to run 2 monitors and the built-in digital display (3 total screens) all autonomously. 
I downloaded the drivers and then plugged into the docking station and to my dismay, the monitors are not working as I expected. 
I currently have just 1 27' dell monitor connected through the display port. (I need a dvi cable before I can connect the second monitor.)
The Intel HD graphics control panel doesn't recognize that I have multiple monitors. It only recognizes the built-in display. The system display settings do allow my to go into extended desktop mode but it's very clumsy, it won't let me decide which monitor is primary, etc...  
Am I doing something wrong? 

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Hey all,
I'm a new forum member, using an older XPS13(9350).
I want to try to improve a few problems in my system and hope kind folks on here can advise.
- I dislike Win10. I preferred Win7.  Would it be terrible if I switched? Would doing so affect performance negatively?  I do want to maximize battery life.  But I prefer the UI of Win 7.
- my cursor keeps skipping around on rare occassions on the page. I suspect it may be when I try and the touchpad gets brushed against. In settings I set the trackpad to be disabled when the mouse is plugged in, but this does not seem to actually take effect.  The trackpad remains active somehow.
- I only have 150 gb on the PC. I want to slim down files and remove unnecessary programs (such as many of the Win10 default tablet programs). How can I remove the excess pre-installed programs, and otherwise slim down the system?

Answer:Win10 on XPS13(9350)

Welcome to the forums! For the touchpad, I would recommend trying to reinstall the touchpad drivers (after removing them) and updating the BIOS (if you haven't already) at this link by entering your Service Tag. It might be better to stick with Windows 10 as the driver support will be better (but this is entirely up to you, as there are Windows 7 drivers on the site). Did your system originally ship with 7? For example, if this was an upgrade to 10 you could always reinstall 10 cleanly and get back additional space if you don't think you'll need the Dell restore options etc. Also, Add or Remove Programs can be used to free space as well by removing programs you don't need, but I don't know if you'll get too much back, how much space was on the drive to begin with? Best regards,Brad

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Thought I might share my experience.

Bought my first XPS 13 9350 from Costco in January.  Within 30 days, the SSD failed.  (by the way, Costco concierge service is excellent).  Costco offered either a refund or repair, so I elected a refund so I could just purchase another one.  I finally got the next one in April.  It worked fine until today.  On start up after I set it in SLEEP mode, the WIFI would not work.  Network troubleshooter indicated a driver or hardware problem.  Costco concierge service told me to uninstall the driver for the Dell Wireless 1820A card and reboot.  Apparently it automatically reinstalls the driver after that.  It is working fine again.  It sounds like the driver got corrupted?  Not sure how that happens?

This is about the 14th Dell machine I have purchased over the years (starting with a 286 back in the mid 80's).  All of them before this have been very reliable except this one.

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Whenever I close the lid to my laptop there is a chance it will wake up fine, and completely working, or it will not wake from sleep. It will just indicate power on the button and if I touch the keypad it will activate the backlights, but not wake up. The only way to get it working again is to hold down the power button and kill the power, but I hate doing this because it's terrible for the computer. All of my power settings are to put the computer to sleep.

Answer:XPS13 9350 will not wake from sleep

Hi Wasy18,
I would suggest you to update the BIOS and Video card driver on the system. Please enter your service tag # on the link below, select the OS, then download the BIOS from BIOS section and Video card driver from Video section onto the system and install it.
http://dell.to/18r60nI
Please let me know if this helps.

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The XPS13 is 15 months old and has only been lightly used yet the battery has ceased to charge.  With adapter plugged in it shows 86% charged but not charging.  Charge light flashes orange only.  Battery test lights 1, 3 & 5 all light up.  Will not work on battery but does on adapter.  Dell diagnostics show battery is fine.  BIOS shows battery as needing replacement.  Battery management drivers are up to date.  Disconnecting battery and holding down 'on' button does not change anything.
Dell state that only Dell batteries can be bought from them yet they do not appear to sell an internal battery for this model (BIOS states get new battery from Dell!).
How do I establish whether I need a new adapter, motherboard or battery?  If I need the latter, how do I obtain one?
Any help much appreciated.

Very disappointed first time buyer of a Dell computer

Answer:XPS13 (9350) - battery will not charge

First question:  Does the system recognize the AC adapter, or does it show "unknown"?  F2 to get into setup to check.

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I've had it for 4 whole weeks and my XPS13 9350 seemed fine. But now:
- it won't turn on unless it is connected to the main power supply- while plugged it to the main power supply the battery meter is stuck at 37%- if I pull out the power cable while it is turned on it switches off immediately
What is wrong with it ?

Answer:XPS13 9350 Battery dead?

It's most likely a bad battery - call Dell for warranty service.

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Hi all
I am trying to use the internet connection on my Xperia Z3compact from my XPS13 9350 using Bluetooth.
I can setup the connection and I do get internet connectivity on the XPS13. However shortly after I set up the connection between the two devices, I get a blue screen on the XPS13 with the message "INVALID_MDL_RANGE". This happens every time. I have found the following reference to this stop code:
http://www.carrona.org/bsodindx.html#0x0000012E
I am using Windows 10 1607 with atest updates on the XPS13 and 
Android 6.0.1 build 23.5.A.0.575 on the Xperia Z3c
Has anyone else encountered this issue?
Thanks a lot for any help.

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Does anybody have any experience with a xps13 9350 and a DL3100?
Trying to get the *** thing to work with 2 displays.
But so far only the display port works, both HDMI ports do not work.
Support told me it is not compatible with this type xps.
While they do offer it as a docking option in the configurator.
So I am a bit amazed after they told me that.  
And does anybody have a other option for this model to work with dual external displays?
Thanks

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Hi guysi bought my xps13 about  a month ago.
i was wondering why my temps at idle were so high like 85 degrees Celsius, and 101 degrees underload so i thought it was just poor thermal design,
and it was making weird audio stutters and having micro stutters. i installed GTA V on the xps13 and it took 6hours!
so something must be wrong with this pc! i was right. i removed the back cover, popped off the heatsink, and guess what i found:
<ADMIN NOTE: Profanity removed as per TOU> DELL!!! no thermal paste!! really<ADMIN NOTE: Profanity removed as per TOU> off!!! do you think i can RMA the laptop guys? apart from this issue, i have many other problems with this laptop, like poor wifi signal when bluetooth is on, and trackpad constantly gets disconnected, not to mention the misly 3.5 hour battery life.. 
What you guys recon? i feel like i have gotten an inferior product. need advice!!

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I just took delivery of a 9350, to replace my problematic 9343 and it has a different external monitor connector: Thunderbolt-3? USB-C?
Does anyone know if a regular USB Type-C to HDMI cable will work?
Thanks.

Answer:XPS13 (9350) external monitor cable

Hi Kevin,
Yeah you can use a regular USB Type-C to HDMI cable. Click the link for the cable on the Dell website

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The XPS 13 9350 has all newest drivers and firmware. However, the bluetooth driver crashes every now and then after waking up from sleep. It gives two notifications and then restarts/recovers. The first one is: "This operation is not allowed by the group policy set by your IT administrator.", the second says something like the bluetooth is active but not discoverable. I didn't get the exact wording of the second message, but it happens after the driver recovers. Bluetooth device is not usable during the crash and the recovery.

Answer:XPS13 9350 Bluetooth crash after wakinng up

Hi Tian100
Thanks for writing to us. 
Post the issue started, have you tried updating the video and bluetooth driver? (as you mentioned initially all drivers are uptodate) 
Please remove all the paired devices/profiles from the bluetooth list . 
Was there any recent hardware or software changes done on the system ?
Also ensure if its a company system, there are no restrictions set by the IT department. If there are restrictions set, you will need to check with your IT dept for the same. and remove the restrictions. 
Do PM us the system tag# and email address as well by clicking on my name in blue and then select send a private message.

Regards

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I bought DA200 together with my XPS13, but I cannot get any VGA signal out of it whatsoever. Tried with several screens to no effect. Windows 10 detects no external VGA screen.  The monitor reports no signal.
HDMI works sort of fine, but it is useless for most projectors around.
Help, pleaasee !
(Running preinstalled Windows 10 with recent updates)

Answer:XPS13 9350 no VGA output via DA200 USB-C dongle

I tested my XPS13 with another Dell dongle (USB-C to VGA only) and it works.  Also I tested another XPS13 with my DA200 dongle, and VGA does not work.  So either DA200 has a problem with Windows 10, or my copy is broken...

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Just wondering if my 8GB laptop supports another module or a replacement for a 16GB one. Thanks for the help!

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In order to use our imaging server (Novel Zenworks) we have to set the drive to NTFS or it is not recognized.  The problem is when we do this we lose the ability to use Bitlocker.  It prompts on everyboot for the RIDICULOUSLY long bitlocker code. When we try to activate Bitlocker with the verify option it tells us it cannot access the TPM.  I've tried to go back to UEFI and the BIOS no longer recoginizes the .m2 SSD drive as existing.  I've tried disabling Bitlocker and rebooting, uninstalling Bitlocker, Clearing the TPM all with the exact same results.

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Recently got a 9350 from the Dell Outlet Certified Refurbished range.
When I first booted it, the keyboard didn't work.  I proceeded with the install (using the touchscreen), rebooted it and then the keyboard worked.
Since then, the keyboard will frequently not be active (as in none of the keys respond at all, nor any of the function keys such as volume, brightness etc).  The trackpad and touch screen both work.  Usually, after restarting a few times, it suddenly kicks in and then continues to work while the laptop is on.
I've never had it drop out while using the laptop.  I've also noticed that if I try to hit F2 to go to BIOS when booting the laptop, it will frequently not respond.  Then, suddenly after a few reboots, it will start up again.
I've updated the drivers and the BIOS.  I've tried different boot options but they don't seem to make any odds.
I'm unsure if it is a problem in software/BIOS causing it to not recognise the keyboard or a hardware problem (perhaps a connection that only works when the laptop has 'warmed up').  I would have thought with a hardware fault it would simply work intermittently rather than responding to reboots.

Any advice greatly received!

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Hey all,
I have read many forum posts about this issue and have finally succumbed to it.
My laptop was working fine all of yesterday and when i then went to load it again, i suddenly was greeted with the black screen after the Dell logo upon startup. They keyboard is still working, however when plugging it into a monitor it still does not load or recognize. At the same time, factory and BIOS restarts have not done anything to resolve the issue. Changing from RAID start up also has not helped. It seems no matter what i have tried i still receive the black screen upon start up.
Anyone have any good ideas?
Also note, I have recently moved to Germany upon purchasing this laptop and am not in a position (for at least the next two months) to be able to take it back to where it was purchased from (Australia).

Re.

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Hi:
My XPS 13 9350 suffers from slow wifi.  I have tested other computers right next to mine and they are getting 50/5, while I am getting .8/5.  I have rebooted, disabled the adapter and re-enabled it, checked for up to date drivers.  What can I do to fix this?

Answer:XPS13 9350 Slow Wifi Issues

Hi pwncpa,
Does this happen on another network connection? How are you checking this?
Please update the BIOS chipset and network adapter to the latest available version from our Dell Support site.
Please click my DELL-username and send me a Private Message with the Dell Service Tag number and your email address, so that we can check on the configuration.

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Hi all
I got my brand new XPS13-9350 today. I ordered it with Linux as OS. As I have some spare Win10 Pro licensed, I did a clean install of Win10 Pro. So far so good, except for two issues:
In Device Manager, the IDE ATA/ATAPI controllers entry has a yellow exclamation mark and says:
"This device cannot start. (Code 10). An I/O adapter hardware error has occurred"
I have installed the correct Intel Chipset driver from the dell website.
Also, if I go to the dell drivers page and do "detect drivers", I get
Driver detection not available Please try again later or use the Find it Myself tab to find drivers by Service Tag or see a list of drivers available for your product.
I tried to download a windows restore image, but it seems I can't do that, because my machine is configured with Linux.
I would be grateful for any hints what I can do.
Thanks a lot

Answer:XPS13-9350 Linux to Win10 Problems

What mode is the system set for - AHCI or RAID?
Did you install the Intel storage driver:
<<www.dell.com/support/home/us/en/19/Drivers/DriversDetails?driverId=WV03M&fileId=3492086971&osCode=WT64A&productCode=xps-13-9350-laptop&languageCode=en&categoryId=SA>>
?

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Connecting two UP2516D montiors to XPS13 9350 how?
I have a Dell d3100, do I need to buy another dock?
I want the two monitors to work together without making anyporblems. right now One is connected through a display port and the second one is connected through HDMI, and because of that the display
driver is not working properly. 

Barak.

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Hi,

Recently purchased the XPS13 9350  (6th gen intel  i5). Right from the start the  computer had an issue with a flickering screen. Sometimes it doesn't flicker, sometimes it is very bad. I have run the diagnostic tests for video card, motherboard and screen, and it all passes.    I have also opened a dell support ticket and no responses yet.  All the drivers have been upgraded to what is currently available on the dell website.

Any thoughts  would be greatly appreciated :)

Answer:XPS13 9350 (6th gen intel) flickering screen

I met the same problem. I also updated the current drivers to the latest, but sometimes the flickering still happen.
I noticed that that flickering happened when the processor is in a heavy load, so probobly maybe due to the energy management drive or something. Waiting for a solution!

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Hi everyone,
I need some help recovering Windows 10 on my XPS13 9350. Due to a charging issue the motherboard and ssd were replaced by DELL yesterday. However left me without a working system (I needed to restore Windows myself). What I've done:

Download a windows recovery image selected via my service tag.
Installed the ISO on a bootable USB drive
Booted from it, and started recovery, full clean.
The laptop starts working and counting percentage. Right after 99% it says: there was a problem resetting your PC.
The end. No further info.

I tried recovery, reset, I tried different BIOS settings (but I don't know what they should be!!. The laptop asked a few times to enable TMP, which I did.
I tried to create a Dell Recovery & Restore USB drive, but the tools to create one only run on Windows (whereas the only working OS in my home is OSX).
Now I'm stuck, I don't know what to do to get Windows running. Who has any tips for me?

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Another update, another several weeks I'm sure of fing about with this stupid laptop and it's garbage drivers!
Can anyone suggest a solution for the touchpad jumping about on this machine since the Windows 10 Creators Update. This is the driver I have and it's worse than when I first got this stupid machine:
HID-compliant touch padPublisher: Microsoft (21/06/2006 - 10.0.15063.0)
So it looks like i have a 10 year old default driver for this touchpad, but the Dell Update program is telling me I have the most up-to-date drivers and a scan using Dell System Detect from the dell website also says no new drivers are to be had!!!
Web browsing has also been painfully slow since the update and add the random decisions taken by the touchpad and this laptop is just useless once again! I may sound a bit pessimistic but i have spent over 300 hours with Dell support or rebuilding 4 maybe 5 different XPS 13's over the last two years due to various issues and Dell refusing to give me my money back despite their product being not fit for purpose.
Do I seriously have to go through all the drivers again manually downloading each one and applying them one by one?

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Hi,
As Wifi did not work on my XPS13 (9350) today, one of the things I tried was to delete the 'Wifi' Network Device in Windows 10's device manager under "Network Adapters". This was some Broadcom thing (I wish I had written it down). My hope was that Windows would then re-install the drivers on the next restart.
Anyway, this item is now completely gone, but the Wifi works again (seems to have been a router/modem issue). What am I missing out on with this line in the device manager having disappeared? There is no unknown device listed.
Regards,
Siggy

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As subject states, windows 7 installed ok with the Intel WIM modifier with USB driver version 4.0.0.36.
Now that windows is up and running, I cant get drivers moved to the laptop to update this thing.
Advise?

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Another update, another several weeks I'm sure of fing about with this stupid laptop and it's garbage drivers!
Can anyone suggest a solution for the touchpad jumping about on this machine since the Windows 10 Creators Update. This is the driver I have and it's worse than when I first got this stupid machine:
HID-compliant touch padPublisher: Microsoft (21/06/2006 - 10.0.15063.0)
So it looks like i have a 10 year old default driver for this touchpad, but the Dell Update program is telling me I have the most up-to-date drivers and a scan using Dell System Detect from the dell website also says no new drivers are to be had!!!
Web browsing has also been painfully slow since the update and add the random decisions taken by the touchpad and this laptop is just useless once again! I may sound a bit pessimistic but i have spent over 300 hours with Dell support or rebuilding 4 maybe 5 different XPS 13's over the last two years due to various issues and Dell refusing to give me my money back despite their product being not fit for purpose.
Do I seriously have to go through all the drivers again manually downloading each one and applying them one by one?

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Hi,
Our company purchased several XPS13 laptops last year, running Windows 7 Pro, along with the WD15 docks.
The laptops are usually connected to the company LAN network through the docks, but then are switched to a WIFI connection when taking the laptop to meetings, then re-docked afterwards.
The problem we're seeing is that, for all except one laptop, we have to use the laptop switch to disable WIFI/Bluetooth (Fn-PrtScr) for the laptops to switch from WIFI to LAN when they're re-docked. For the one laptop, it automatically switches from WIFI to LAN once it's re-docked without any issues.
The process we use for un-docking/re-docking the laptops is below:
Un-docking the laptop:

Unplug LAN cable from dock (lower-right LAN icon changes to WIFI icon) - if the laptop is removed from the dock without unplugging the LAN cable first, the wireless adapter remains disabled in Device Manager. Selecting Enable doesn't work, and sometimes, even a computer restart won't fix this.
Unplug laptop from dock.
For the one laptop, at this point, the WIFI network is detected and connects automatically with no problems.
For the other laptops, since the WIFI/Bluetooth switch is in a disabled state (reason explained below), the lower-right WIFI icon has a red cross on it. This is then enabled using the Fn-PrtScr switch and, all going well, the WIFI network is detected and connects automatically. (There have been times when the wireless adapter needs to be manually enabled i... Read more

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Hi,
I have both version of XPS 13 9350 and 9360.
I fully charge the battery to 100% and then shutdown the computers and turn it off. 
If I start them again after 2 days I have lost ca 10% of battery charge - only 90% charge left, although they were completely turned off (no standby!) ....
After a week without turning on, I lose 20-25% of charge. As written without working on the XPS 13. 
I also have a Dell Latitude 7280 from work and it loses only 4% charge within a week. This seems normal in my opinion.
The battery was exchanged for the 9350 by Dell but this have brought nothing. Something drains battery on the two XPS when switched off.
Someone have an idea or can even report how it is with you?

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Less than 1 year old xps 13 9350---just out of the blue wont boot up.  screen black, only response is led light  in front of laptop (I think that is the battery indicator light)  flashes two yellow/one white. Won't do anything else. I consider this a brand new laptop--what the heck? Is there an easy fix or is it mail back to Dell for repair?
Really need this fixed fast as I use it to run meetings....
Thanks for any help you have--
Nancy

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Hi everyone,
I have encountered the problem that when my XPS13 is on sleep mode during the night, in the morning the battery is 10-15% or totally dead. I normally leave it at 100% or 80% so that's a lot of battery life lost. With hibernate mode on, the battery does not drain, however, I am not a fan of hibernate mode as it shortens the lifetime of the SSD and takes a longer time to start up. Normally, I don't leave any high-performance apps open during the night, it's normally only Firefox, Skype, and Word that are left open in sleep mode. Does anyone have a solution to this problem?
Cheers

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XPS13  93506200u HD520  1920X1080 . 
WIFI DW1820A=BCM4350=BCM94350 .
windows 10 /ubuntu system work ok .
MacOS system ?xsp15 can work..but only xps13 can't work .
http://www.tonymacx86.com/threads/dell-xps-13-9350-cant-install.184597/
www.tonymacx86.com/.../
other computer DW1820A work ok . 



What the *** did you do??   What should I do?
Such a good computer. There is such a problem.

Answer:xps13 9350 wifi DW1820A can't turn on in MacOS system.

You should note that running MacOS on non-Apple hardware is a violation of Apple's license agreement -- you won't be able to get assistance for that here.

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Hi,
I´ve successfully installed Windows 7 x64 Ultimate after getting rid of Windows 10. It was not easy but I could successfully install it together with all its drivers. There are no unknown devices in the device manager.
But for the life of me I haven´t found a way to project the screen wireless (AKA Miracast/WIDI). It did work when in Windows 10.
I´ve tried installing the Intel WIDI Utility Application v6.0.52.0 (A01) found in the corresponding W7 x64 drivers web page to no avail, the installer stops claiming that the platform is not WIDI compatible.
EDIT: After some research I´ve found out that likely because of the Dell 1820A (Broadcom) adapter this laptop is not WIDI compatible. However it is Miracast enabled. 
Am I missing something?
Any advice is appreciated, I really don´t want to go back to W10, W7 works much smoother.

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My previous laptop is an XPS 13 (L322X) which I have been using successfully with both a U3011 and a U3014 monitor via mini DisplayPort.
My new XPS 13 (9530) has a USB-C connector which I understood to be able to drive a DisplayPort monitor via a suitable adapter cable which I have. The laptop can drive the U3011 OK, but when I connect it to the U3014 there is no display, the laptop cannot even detect an external monitor. I have installed the latest driver  updates from the Dell support website to no effect.
I have also checked the monitor settings and DisplayPort 1.2 is disabled by default which I beleive is correct.
Can you offer a solution to this issue?

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Since last BIOS update, my XPS13 9350 won't stay in sleep mode after I press the power button or select sleep mode from the start menu. It goes in sleep mode and wake up 3-5 seconds after. It was working just fine before the last update! Can anyone help?

I've tried whatever is on other forum so far including making sure the network adapter can't wake on, rebooting, etc.

Please help!

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Hi,
I've had my new XPS13 for about six weeks. It has been working fine.
Last night as I was using it, the screen suddenly went blank and I can't find any way to get it working again.
There's one clue though. When I press the power button, the light under the trackpad (which is, I think, the battery indicator light) starts flashing. It flashes amber twice and then white once. It repeats this a few times before stopping.
I assume this flash pattern is trying to tell me something, but I can't find any documentation for this. So can someone please help me out with a couple of things.
1/ A pointer to the documentation for these flash patterns.
2/ A suggest for a solution for my current problem.
Thanks,
Dave...

Answer:New XPS13 (9350) Battery Indicator Flashing Amber/White

Hi,
Based on the given information, kindly try these steps and advise the result.
*Have any recent changes(software/hardware) done to the system?
*Is the same issue seen with charger & battery ?or have you tried to power on the system with charger only?
*Have you tried to release static charge from the system by removing the charger & battery then just keep the power button pressed for about 15- 20 seconds. Then try to power on the system with charger or battery.
*When the charger is connected to the system does the light on the charger continue to stay on ?
Do reply to this post with the system tag  and the result of these troubleshooting steps performed via private message.

7 more replies
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My laptop is less than 6 months old and it's already falling apart: 

Is anyone else facing this issue or knows how to fix it?

Answer:Is anyone else facing the issue that the bottom plates crack apart when opening the screen on XPS13-9350?

My Inspiron is doing the same thing on the opposite side. A common problem that Dell refuses to recognize.
Dell support told me it was my fault.

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Just wondering if anyone else is having this problem? I can roll back to an older version, but Id really like to have the recommended versions.

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Relevance 70.11%

Running most recent BIOS. I've disabled different hardware I have no real use for (webcam, microphone, touch screen) but besides hardware, is there anything in the BIOS that can be safely turned off that can potentially free up some battery?

Thanks!

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I have the Inspiron 5748 and the D3100 docking station.
Windows 10 creator update installed, all latest updates drivers etc.
DisplayLink Manager v8.0.762.0

I have an external HDMI monitor, the problem is simple.
When the monitor is plugged in the docking station anything using that HDMI screen DOES NOT use the NVIDIA GPU, it uses the on-board Intel chip.
When connecting the monitor directly to the laptop all applications on the external monitor use the NVIDIA GPU (I have this as default in the NVIDIA control panel)

Please advise on how I can get the D3100 to work with the NVIDIA GPU.

Many thanks.

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Question: Dell D3100

Have you seen the Dell D3100 Dockingstation?
It have 3 screens support and Ethernet support but no Powersupply.
Maybe an alternative or does it have the same flaws over the USB-C port as all other?

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Been getting random & frequent BSOD (Critical Process Died). Called tech support, they uninstalled & reinstalled several drivers including the dock driver. They also installed this click 2 fix app. The problem remains. I've already notified them about it. Hope to hear back from them tomorrow.
One thing I noticed: I don't get any BSOD when not plugged into the dock. I've already ordered a replacement in case this one is defective. Is there anything I should be looking for?? Would have I been better off choosing the thunderbolt dock instead??
Any advice is certainly appreciated.
-Mike

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I purchased a Dell D3100 for my non-Dell laptop in 2016. Initially, I was able to connect two 24" LG tv/monitors to my laptop via HDMI. I'm not sure if there's an issue with a Windows 10 update (I have the latest DisplayLink drivers installed), but my laptop will now recognise the external hard drives attached to the dock via USB, but will not recognise the monitors attached or the dock itself.
Is there something I'm missing?
Any help would be immensely appreciated!
Cheers,
Andy

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Hi,
Hoping someone can enlighten me. I have a customer with a latitude 3550 and D3100 Dock.
He needed to rebuild his laptop with Windows 7 pro 64-bit which i have done with the latest drivers on Dell Website. He has 2 monitors (1 x proline, 1 x samsung) connected to the D3100 and displays them in extended mode, including the laptop onboard dispay.
Since the rebuild the 2 x monitors on the D3100 refuse to display.
I have reinstalled the Docking station with newer drivers but have had no luck.
i am hoping someone can assist.....

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I just purchased a new XPS laptop and the D3100 docking station. I need to connect a Focusrite Saffire Pro 14 that has a 6 pin Firewire 400 out.
Should I connect directly to the XPS via the Thunderbolt port using the Apple sold Thunderbolt to FIrewire adapter?
Is there a way for me to connect with the dock via the Thunderbolt compatible USB 3 ports?
Any help is appreciated, thanks!

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Hi everyone,
I have a new hardware:

Dell XPS13 (9360) with Thunderbolt 3
Dell U3417W 34" monitor  (3440x1440 px)

I have prepared everything on my table because I had no idea that new Dell only has Thunderbolt 3 and no mini display port. I was kind of surprised (in a bad way) that I will need another reduction.
The problem is that I can only input display port, mini display port and HDMI into the new Dell U3417W monitor. I am not sure how much resolution I can squeeze from HDMI, so what is left are those display ports. 
Should I buy USB-C -> Display port cable like for e.g. Startech USB Type-C to Displayport cable, 1m (CDP2DPMM1MB) which could possibly do the job? Or perhaps even some Thunderbolt 3 cable?
I need to have 3440x1440 px @ 60 Hz where some of those cables support only @30 Hz and they do not explicitly state that 3440x1440px resolution is supported.
I would rather avoid those bugged Dell docking stations where the whole internet (e.g. Amazon) is snowed by users complaints.
Thanks in advance for any help!

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My mouse is connecting fine, but it doesnt power up easily. If I stop using it for a few minutes, it powers down, presumably to save the battery. But then it doesnt start up again when I twist the two halves of the mouse.
I keep twisting the mouse slowly to power up and nothing happens, and then randomly, after several tries, it will power up again.
I had this problem with the same mouse and, thinking it was faulty, ordered another, but the same thing occurred.
I like the mouse's shape and weight, but this power issue is a bugbear.

Answer:Dell bluetooth mouse WM615 with Dell XPS13 - power-up issues

Same issue here. Dell's troubleshooting advice to uncheck the option for "Allow the computer to turn off this device to save power" on the Power Management tab of the bluetooth radio in the Device Manager did not help either.
Who knows a solution for this issue?

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HI,         
              We bought Dell docking stations D3100 to go with our Dell Latitude E7450.
I’m trying to configure the laptop for when the user disconnect it from the docking station, it automatically connect back to the network Wi-Fi.
Adapter Switching work great if I use the Ethernet adapter on the laptop itself. Once I disconnect the Network cable, it looks for the Wi-Fi and connects to it with no issue.
If I connect the network cable to the docking station, once I remove the connection from the docking to the laptop(usb3), I lose the wired network and it’s not even looking for the Wi-Fi.
I did configure the Dell gigabyte adapter on the docking station to be the first priority over the Wi-Fi just like I did for the laptop network adapter.
I updated the bios, firmware and drivers.
I also looked at the bios power management: Wireless Radio Control settings
Both local area network connections are above the Wireless one (priority)
Both Local area network adapter metric are set to 10 (only 1 is in use, both are set for testing purpose) while the wireless adapter metric is set to 9999.
As anyone had this issue or was able to get this working? Am I missing something ?
thanks

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Hello Together
 
Have Docking Station D3100 connected via USB 3.0 to my laptop. 
I recognized many times that when i touch or little bit even Move my dock station, or touch any wire connect to dock station- the second monitor immediately disappeared. And in some seconds or minutes it switched again.
 
it seems to me that docking station reacts to outer static electricity.
 
Does anybody has this issue?

Does anybody has this issue?

Answer:DELL DOCKING STATION D3100 ISSUE WHEN YOU TOUCH OR MOVE LITLE BIT

Davidaksioma,Make sure all the cables are secure. I am looking into the issue, but I have not found any relevant information to the problem about static electricity causing problems within the Dock.

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Hi,
I just got my Dell XPS 13 back from factory repair/service with all functions tested. I was running Windows 10 before, but the Dell repair service re-installed Windows 8.1 during the repair. So I installed Windows 10 (the free version from Microsoft for users of assistive technology) and everything went smoothly. But once I rebooted, the computer is stuck on the Dell logo and will not load the OS. I pressed F12 and ran the Diagnostics, and no error was found. 
What can I do now ?
Thanks !!

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I've been having issues lately with the Dell D3100.
These issues are all related to docking with the computer on, or from sleep, or with the D3100 powering on after the computer is on.
To resolve all these issues, I need to do a full power-off on the laptop and then power-on, which is obviously annoying and disruptive.

For example:
Have laptop power on fresh with dock attached - all works fine. Put laptop to sleep, unplug USB dock. Use laptop undocked. Then re-plug in the dock (either with laptop in sleep mode again, or not).
The dock usually outputs the displays correctly (though sometimes doesn't). But it ALWAYS does not re-attach the mouse & keyboard that are plugged into its USB ports. So then my USB mouse/keyboard do not work until I do a hard power-off of the laptop - defeating the purpose of live docking.
Also, I've noticed that trying to restart the laptop via software when it gets into this state will cause it to hang on the restart. It will keep saying "Restarting..." until you hard power off.
This is for Windows 10 Home. Maybe some Windows updates over the last couple months have started causing issues?

I expect this dock to work with all the docking scenarios. I should be able to unplug the USB and re-plug it in with audio, video, and USB all working. I should be able to put my laptop to sleep, take it with me and come back and plug the USB dock in and have everything come up working again.
This recent behavior and issues is making the ... Read more

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Hi, guys,I have a problem with my Dell Inspiron 7567 laptop. I use it with dell d3100 dockstation, and it doesn't work correctly if I'm trying to wake up laptop from sleeping mode. When I lift the lid of the laptop, it seems to wake up, but the image on the screen is just a mess of multicolored lines so I can't work on it anymore. The only thing which helps to solve that problem is rebooting the system.Does anybody know how to solve that? :)

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Question: Dell xps13

I just got the new Dell skylake xps13 16gb/1tb with touch screen. Has anyone managed to revert to windows 7? I a really struggling with Windows 10 and want to go back to what works.

Thanks
Thomas

Answer:Dell xps13

Originally Posted by thomasdahl


I just got the new Dell skylake xps13 16gb/1tb with touch screen. Has anyone managed to revert to windows 7? I a really struggling with Windows 10 and want to go back what works.

Thanks
Thomas



2 questions arise concerning the 'revert', one is whether the computer was originally available with Win7, if not there may be no drivers for some of the resources on the motherboard. The other question is about whether you have a Product Key for Win7 or if a copy of Win7 has to be purchased [may be getting harder to find]. Being a new purchase it could be surmised it can't be easily 'reverted' to something not originally installed.

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Question: Dell xps13

I just got the new Dell skylake xps13 16gb/1tb with touch screen. Has anyone managed to revert to windows 7? I a really struggling with Windows 10 and want to go back to what works.

Thanks
Thomas

Answer:Dell xps13

thomasdahl said:

I just got the new Dell skylake xps13 16gb/1tb with touch screen. Has anyone managed to revert to windows 7? I a really struggling with Windows 10 and want to go back what works.

Thanks
Thomas



2 questions arise concerning the 'revert', one is whether the computer was originally available with Win7, if not there may be no drivers for some of the resources on the motherboard. The other question is about whether you have a Product Key for Win7 or if a copy of Win7 has to be purchased [may be getting harder to find]. Being a new purchase it could be surmised it can't be easily 'reverted' to something not originally installed.

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I've had my XPS13 for a year and a half and it worked great up until a few days ago.
When I hit the power button it will light up but the keyboard back light and the display do nothing. Then after about 5 seconds the power button also goes dark.
I've tried removing the battery and replacing it but that did nothing. Not exactly sure where to go from here as I after not exactly sure what the problem is.

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I am seriously thinking of buying an XPS 13 in a few weeks when they get refreshed with the 8th generation quad-core i7-8550U?
One of my main uses will be as a digital audio workstation with Cubase.
Is anyone using Cubase 9 (or an earlier version) with an existing XPS13?
Are there any particular problems that I should know about?
Thank you.

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Hi, I have a new XPS13 9350.  I have not enabled Bitlocker or added any admin or other passwords in BIOS.  Using W10 64bit.  So as far as I know, I have a Windows PIN to log in once I boot the machine and a Windows 10 password that goes to my Microsoft account.
I have checked the BIOS, TPM is activated and enabled.
I went to Windows Trusted Platform Module tonight and tried to set a TPM password.  It appears that there is already a password set . . . though I have never set one.  If I click Prepare the TPM it asks for a password.  If click change password . . . it asks for a password.  I tried my PIN and Windows password but no luck.
I went to Dell.com and there was a video on Enabling TPM but I got a "Invalid Content Specified" every time a clicked on the video.  dell.com/support/contents/us/en/19/videos/videoPlayer/1uaXZjdjqJhzsW0F7Ha4NpM-J0LzTEwq
In short, for a new Dell Laptop - where a user has not set any unique TPM related passwords, is there something I am missing here?  Do I need to set an Admin password first to make this work?  Have done a good deal of online research but no clear answer.  Unfortunately I cannot find any detailed XPS13 user guide beyond a simple Reference Guide and basic Service Manual.
Thanks.  Kent

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Hello.  
I just bought my wife a XPS13 and wanted to update the BIOS.
It seems as though it was finished, but it is stuck on the Dell logo.
I can go into the bios setup by pressing F2, but I don't know what to do form here.
Is there anything I can do there to change so it will boot into Windows 10?
I've tried to safe boot, but it won't boot.
I've tried the Fn + Power and that didn't work either.
I tried F8, but that also gets stuck on the Dell logo with the "F12 to setup" screen.
Any help will be appreciated as my wife could possibly spank me for ruining her laptop... :(

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My Dell Ultrabook 13's screen suddenly winked out during use and now I can't get it to boot up at all. The battery's charged up (the indicator shows 5 lights), but when I try to start it up, nothing happens.  Holding the power down for a few seconds while the laptop is unplugged gets the backlit keyboard to flash, but the screen's totally dark.
Oddly enough, nothing at all happens when I have the laptop plugged in and try to start it.  No flashing keyboard or anything.

Any advice?

Answer:Dell XPS13 Ultrabook won't start up

Hello.
It sounds like it could be a couple of things.

1. Either your motherboard is not properly accepting the voltage from the battery or ac.
2. Your hard drive has errors.
3. Your memory has errors.

I would try doing these first:
1.  If you have access to the battery, remove it and ac from the computer, hold down the power button for 1 minute and then plug the ac into the computer (leave the battery out) and see if it boots.
2. Remove the hard rive from the laptop, leave it out, and then see if the computer boots to POST without the hard drive. If it boots to POST, your hard drive may have failed.
3. If you have access to the memory and there is more than one RAM stick installed, remove both and then put only one back into DIMM slot A and see if the computer boots (try each memory stick, by-itself, in the main DIMM slot.). I would also suggest, if you have a spare computer, to download a little program called memtes, load it onto a dvd or USB, boot to it, and let the test run overnight.

15 more replies
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I bought the dell adapter to go with my XPS13. However when connected to HDMI nothing happens.

Can you advise me is there a driver required to make this work? XPS 13, win 10 pro and 
Thanks

Answer:Dell XPS13 with USB C to HDMI Adapter

problem solved

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Relevance 57.81%

Hello!
I'm having problems with the monitor of my Dell XPS13 laptop. It's been behaving like this ever since I upgraded to Windows 10. I never thought much of it, as switching my laptop to sleep mode and turning it on again would usually fix it.
I'm not sure how to describe the issue I'm having with my laptop, but basically, sometimes when I try to turn on my laptop, 3/4 of the screen would be black. When this happens, I can't see much on my laptop screen. I would usually apply the method mentioned above to fix it, and it would work most of the time. If it didn't, I would force shutdown my laptop, and usually 1-2 would do the trick. (I tried not to perform force shutdowns though. It's only when the 'sleep mode' method doesn't work that I'd use it)
So today, when I turned on my laptop, the issue came back, and it's much worse than before. The same screen problem happened, but my method of fixing it just wouldn't work anymore... I tried force shutting down a few times (not much of a choice, as I can't see much on the screen) and turning my laptop back on, but the issue just wouldn't go away.
I don't really know how to go about fixing this, so I would really appreciste it if anyone here could help me resolve this issue. (I know force shutting down is bad, but I'm at my wit's end :( )

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Hi,

I’ve just received a Dell XPS13 which I’ve just reinstalled Windows10 and updated the Dell drivers - esp the Dell Displaylink DA100 which I use to plug in to the network cable for Fog imaging.
Irregardless of what I’ve done, when I boot the Dell laptop into Bios I do not see the network boot option in this Dell laptop , like I did for my lenovo laptops and desktops. There’s only 2 boot sequence options: Windows Boot and UEFI Samsung SSD PM851 M2.2280 256GB.

Has someone had a similar issue, appreciate some suggestions how to network boot this machine ?

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I have Dell XPS 13 L221X. I updated it to Windows 10. I see the laptop heats up (upper half of the bottom of the laptop) and it then randomly shuts down. I feel it happens when I am loading a page that has video, ads etc, I hear sometime fan go on, and it then shuts down. Invariably, when this happens seems like the laptop has heated up. Any thoughts?

Answer:Dell XPS13 Heats Up and Shuts Down

Given the age of the system, if it's never been cleaned out internally, it's time to remove and thoroughly clean the heatsink-fan assembly and replace the thermal compound that sits between that and the CPU (and/or GPU) heat slug.
This model is easy to service -- manual here

http://www.dell.com/support/home/us/en/04/product-support/product/xps-13-l321x/manuals

1 more replies
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Last night I bought a new DellXPS13 and this morning turned it on. It has a plastic smell after booting it up that caused my nose to burn. When I started charging it it had a slight burning smell, never had this experience with other new laptops in the past. Some say this is normal and will stop in a few days and some say I should return it. Any input?
 

Answer:New Dell XPS13 burning smell

i would return it - I would not expect a burning smell
 

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Relevance 56.99%

My Dell XPS13 is now showing "Battery Not Detected" in mouseover of the battery icon. Removing the powercable removes power from the laptop. It was working until today and the device is only 2 months old.
Both the Microsoft AC Adapter driver and the Microsoft-ACPI Battery driver is up to date.  I cannot update the BIOS as no battery is detected but when I check the BIOS it says that the 45W AC adapter is connected.
When I run diagnostics I get the following message at Step 5 (Running Your Tests) "We are unable to find the selected device. The device driver for your selected diagnostic is either not installed or installed incorrectly. Please ensure your device is enabled through your device manager or go to Drivers and Downloads to install the latest driver."
Any software suggestions please? I spend a lot of time on trains so only having a laptop that works when plugged into the mains is the equivalent of having a desktop.

Answer:Dell XPS13 9360 Battery Not Detected

The battery has failed - if you're under warranty, call Dell for a battery replacement.  If you're out of warranty, you can get a repair quote from Dell - or take the system to the shop of your choice to have the battery replaced -- or order a battery and replace it yourself (it's not that difficult to replace, though you'll need a Torx driver to do the job).
www.dell.com/.../how-to-arrange-out-of-warranty-repair-on-your-dell-system

2 more replies
Relevance 56.99%

I have just started to us the new Dell XPS 13 (with Touchscreen).
The issue being faced is with the 'Spacebar'. If tapped on  the right edge it inserts a double space! This happens if  the keystroke is held for a slightly long duration. 
I have reduced the repeat rate and the repeat delay but it doesnt solve the problem.
Any ideas?

Answer:Keyboard issues with new Dell XPS13 (2015)

Sco0t
Hi,
I'm facing the same issues as the OP and i'm also on the latest BIOS version. Please advise on  how I can resolve this issue. Extra space was added due to the  issue

If your computer is brand new call Dell and ask for a refund or an exchange. It seems that its the only way to fix this issue...

@DELL-Jennifer K
Dell have been fighting keyboard issues for well over a year now on nearly all of your high-end notebooks (Latitude E7450, E6440, E5440). It reflects very poorly on Dell... terrible QA and QC.

37 more replies
Relevance 56.99%

Hello,
Y9N00  47Whr, 6-Cell battery for Dell XPS13 L321X Ultrabook. Purchased in US. Brought home to India.
Dell India support team has washed hands of this product stating warranty lapse.
Dont want duplicate compatible batteries. 
Original Dell battery Y9N00  is not available in online websites in India.
Searched  real shops and roamed streets to check for original battery. 
Fedex and DHL have stopped shipping batteries. Battery is available and in stock in Amazon US 
If anyone can suggest anything about how I can get battery to India it would be really great.

Thanks

Answer:Dell XPS13 L321X Y9N00 battery

Hi ANOTHERGUYALTOGETHER,
What is the issue with the current battery on the system?
You could contact our team to get a quote for a new battery here - http://dell.to/1vnT6CQ 
I found one battery on eBay India - http://bit.ly/2q9wm10, however, the authenticity of the battery depends on the reseller. It could be a new battery or a refurbished battery.
Also, please click my DELL-username and write me a private message with the service tag and your Name for case records.
Let us know if you have any other queries.

1 more replies
Relevance 56.58%

I just received a new Dell XPS13 non-touch. Everything about it is great except that my standard Skullcandy headphones will not fit into the audio jack. Nor will my earbuds. Furthermore, I seem to be the only one complaining about this since no one else has posted about this being a problem for them. What can I do? I know that my headphones have a standard size jack. 

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Relevance 56.58%

hi I too have  dell xps13-l321x lcd flickering and  my warranty has expired the original display cost is too high and I don't think that I will spend money to send this in for repair and it not be resolved.

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Question: dell xps 9350 ssd

Hello,

I'm about to pull the trigger on a dell xps 13. Can anyone tell me if I order the 8gb model with the i5 6200u FHD screen which comes with a 256gb SSD, can someone tell me what model of SSD this is? Is it a Samsung SM951 (uk model)? I understand it is PCIE based, but does the controller run in AHCI or NVME? I am thinking of putting a 950 pro in there (I understand these drives are nearly identical in terms of performance but I'd like to be able to use the Samsung magician software and turn on rapid mode and overprovisioning. has anyone used the samsung magician software with a 950 pro drive? is there any difference in real world performance between an ahci drive and a nvme drive under normal usage?

thanks.

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Question: Dell XPS 13 9350

I have just bought this Dell XPS 13 9350 within the past few months. One day the touchscreen started to constantly click on the screen, sometimes without stopping. The only way I am able to get this "ghost clicking" to stop is either restarting the laptop (hoping the problem doesn't persist)or, sometimes I get lucky by just pressing the touch screen on random spots and it seems to stop the clicking. Is this a hardware problem or can I somehow fix this problem other than messing with the hardware?

Answer:Dell XPS 13 9350

Hi MOONJONAH,
Thank you for writing to Dell Community Forum.
Please try the steps mentioned in the below link:
http://dell.to/1WGg0qk
Please private message us the service tag of the system along with your email id with the results from the above steps.
(Note: please don't mention the service tag or email id on the public forum as it contains your personal information).

 

1 more replies
Relevance 56.17%

Hi,
Just wanted to check that the dell u2415 monitor will work on xps13 (9343) laptop. The only video output connector on laptop is mini display port, the monitor has that input, but wanted to make sure it would work.
Many thank.

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Hi everyone,

Ever since I bought my XPS13 a bit more then a year ago with the 12000 Dell Power bank, I encountered problems. At some instances, when the power companion is put into my laptop, the speakers become distorted, and the laptop becomes very slow and sluggish. The sound gets back to normal when I pause music for a minute or so. However, the computer runs still slow/sluggish since two weeks now.
I see it especially in the browser (edge), as the cursor becomes sluggish when hovering over buttons, and in general the browser is very slow in responsiveness...
I already ran a bloatware test, and a AVG scan!

Hope someone would be able to help me!
regards,
oliprs

Answer:Dell Power Companion makes XPS13 run slow and sluggish

Is it possible you need a BIOS update? There is version A09 out:
www.dell.com/.../DriversDetails
Fixes & Enhancements
1.Fixed CPU capped at 0.48GHz after resume from sleep with dell power companion. 2.Fixed touchpad may sometimes freeze in Setup and OS.3.Fixed G/g password not response in BIOS setting issue.4.Update suspend/resume protections

Edit: Make sure it's for the right hardware version - the XPS 13 could be either 9343 or 9350.

1 more replies
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I'm using a TB16 with a XP13 (9350) and a single 4K monitor (Dell P2715Q). The setup works perfectly at 30Hz but at 60Hz it flickers continually. By flicker I mean the external display switches to black for 2 to 3 seconds several times per minute. The BIOS of the XPS13 and all drivers are current. MST is turned off on the monitor. The setup works fine at 30Hz. I tried enabling airplane mode as others suggested in this forum and it made no difference. I have also tried several DisplayPort (mini and full) cables with no success. 
This is not an issue with the monitor as I can hookup a Surface Pro 4 at 60Hz without any issues. 
One interesting thing is when I hookup the SurfacePro4 it defaults to 60Hz but when I hookup the XPS via the TB16 the default refresh rate is 30Hz and I need to change it to 60Hz using the display adapter settings.
Is anyone successfully using a similar setup without flicker? The TB16 specs list it as capable of supporting 2 4K monitors at 60Hz.

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Hi,
i have some issues with my Dell XPS 13 (9350) and Dell TB16. I connected a 4K Monitor on the MiniDP Port and another 1080P Monitor on the HDMI Connector. I get constant dropout of my 4K Monitor, like every 1-2h min. the screen goes black and after a few moment the video comes back. Updating everything to latest BIOS, TB Firmware, Video Drivers does not working. I tried to disable TB security in BIOS but this doesnt help either.I tested my TB16 with another device, this time it is my company Lenovo P50. Everything works great with this device, no video dropouts, i tested this several ours.
So what is wrong with the Dell XPS13 and Thunderbolt?

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Hi
I recently got a new Dell XPS 13. I like it very much but I have one single issue with it.
It gets hot when plugged in. I installed latest drivers and bios firmware but it's still annoying.
The main problem is that I searched for fan problems over net, I saw people are complaining about fan being too noisy on XPS 13 but I hear absolutely nothing from laptop. and now I'm wondering if it has a fan and it's working.
How do I know that the fan is working?
Thanks in advance.

Answer:Dell XPS 13(9350) fan issue

Hi Mohsen,
We?re listening. We?ll surely try and assist you. To isolate issues with the system, we request you run through the hardware diagnostics. Please click here to find the steps to run the hardware diagnostics.
Please let us know if you see any error message and validation code.

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Hi All,
Please help me. 
the key 5, 6, F8 and F9 of my dell XPS 13-9350 don't work.
My computer is new. I don't think this is the hardware problem because when sometimes i try to press Ctl + Fn + Alt, they works. 
Thank you very much for your help.
Best Regards,

Answer:dell XPS 13-9350: the key 5, 6, F8 and F9 don't work

Try this-- www.dell.com/.../diagnose

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Hello All!
Has anyone experience with the Aukey USB C Hub: 
https://www.amazon.de/gp/product/B06XGWD2VT/ref=oh_aui_detailpage_o02_s00?ie=UTF8&psc=1
Somehow I won't get video out (neither VGA nor HDMI) with this adapter and my xps 13 (9350).

Many thanks for any and all help. Have a great day!

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Hi All,

Does anyone know what the differences between 9350-4846 AND 9350-5132 are?
Both seem to be an entry level i5 6200U, non-touch scr laptop.
Pricing is somewhat the same, but I want to go for the better bargain out of the two.

Thanks for your help,
Cheers!

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I'm trying to install Windows 7 on Dell XPS 9350. To be able to do that, I needed to install the usb 3.0 drivers (the laptop doesn't have any usb 2.0 ports and the usb 3.0 can't be change to usb 2.0 from the bios) into the Windows 7 installation on my usb stick.

The problem is that Windows can't identify the ssd. So I figured it was the motherboard chipset drivers that I needed to install, so that it could identify the nvme controller itself. The problem is that when I extract the driver, there are no .inf or .cab drivers. There are a lot of files without any extensions and basically the driver seems to be installable only on a functional installed operating system.

Any ideas how I could get a readable driver that I could browse to during the Windows 7 installer?

Thanks!

Answer:Windows 7 on Dell XPS 9350

I don't see anything on the Dell downloads for this model for Win 7. They have Win 10 and Win 8.1 drivers. Even if you get Win 7 installed I doubt that all the devices on the laptop are going to work.

I've seen other try to install Win 7 on a new system that is not designed for Win 7 and of the ones I've seen none have been successful and give up and keep their original OS.

Best option, if you can return the Dell, is to buy one that has Win 7 or that you can backward install Win 7 on it (and all devices work).

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As subject, Dell Command Update is repeatedly trying to install "Intel Integrated Sensor Solution Driver" on my XPS13 9635. See attached.
Can anyone help?
many thanks

Answer:Dell Command Update repeatedly trying to install driver (XPS13 9635)

Hi,
Is the update failing?
"Intel Integrated Sensor Solution" is a co-processor which helps to integrate data from different sensors and process them. This can help the main CPU to off-load and thus saves battery consumption and improves performance.
Also, please click my DELL-username and write me a private message with the service tag and your Name for case records.
Let us know if you have any other queries

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Hi,
Could someone please let me know the part number or screw size/type to replace a missing screw on the external underside of my Dell XPS 13 9350 laptop?
Thanks

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Hello all, I just purchased a 9350, win 10 Pro , 4GB ram, 128 SSD. I noticed that the Battery Icon would stop charging at 80%. Shows Connected , not charging at the 80% mark. I have read on the Forums about this being an issue on this 9350! SEEMS TO ME THAT THE BATTERY SHOULD ALWAYS CHARGE UP TO 100%!
So I innstalled the latest 9350 Bios and Power management drivers updates from the Dell seb site.
I thought that would correct the issue but it didnt!
Dell XPS 13 9350 battery cstill stops charging at 80%!!!
I performed the Dell ePSA F12 Diagnostic tests and the battery results are as follows.
Charge cycles 13
Battery Health 93%
Voltage 8420 millivolts, current 2717 ma. 
I have also read that after some 9350 owners replaced the battery they were still haveing the issue of the battery not charging to 100%.
Anyone have the same experiences?
Thanks
Rob

Answer:Dell XPS 13 9350 battery charging to only 80%

I'm assuming you installed the latest version of Dell Command | Power Manager (System Utilities) from your Dell Product Support page.....
The battery stop charging at 80% because of the battery settings. Some of the battery settings prevent 100% charge to help extend battery life. Please right click the battery icon, select Dell Command | Power manager, and then Change Settings:

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Hi,
I've got an XPS 13 9350 with a clean install of Windows 10 on it on Bios 1.2.3.  The touchpad has a couple of issues:
1) Bouncy when scrolling.  In a web browser, when using two fingers to scroll down, upon releasing the screen jumps back up a bit - occasionally jumps to the top of the page again.  This is best described is this post, but with no resolution: 
2) Tap to click sometimes stops working.  When this happens if I wiggle a finger on the pad a bit and try again, it starts working again.
3) Click drag releases by itself.  More often than not, if I click and hold the button on the touchpad to move a file, it releases before the button is released.  Its almost impossible to move emails between folders in outlook due to this behaviour.
Are these common issues?  Could I have faulty hardware?  I've run the Dell update utility, but apparently my system is up to date.Any pointers appreciated!
Thanks,Ben

Answer:Dell XPS 13 9350 Touchpad Issues

Hi, I had scrolling issues specifically in Chrome when the XPS13 9350 came out In November. The Windows 10 TH2 update fixed that however. I would assume you have already updated Windows? 
Yours sounds as though you have faulty hardware and should be an easy diagnosis for Dell support. 

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Hi,
I am busy finding my way with a new Dell XPS 13 (9350). Many of the programmes I have display very well, but sometimes they programmes that load are so small that you need a magnifying glass to navigate your way around the screen.
Microsoft Office, for example, has no issues,
but
When I load my Adobe Photoshop Elements, the display is so small that I can hardly see anything.

How do I go about setting up the display so that it is easily readable? The attached screenshots hopefully illustrate the problem I'm having.
Sometimes - even in my browser - one section of the browser will display legibly, but another section of the screen (possibly linked to a java application) will display incredibly small.


Example of a website that displays inconsistently.

Answer:Dell XPS 13 (9350) Screen Resolution

I have the same problem. Auto cad tool bars are unreadable. Google Earth has same issues and very large text for state names. The drag icon is very small. Maps program will not show roads when zoomed in. i have heard this is a windows 10 issue, but I don'r believe it. I have two desk tops running windows 10 and all works well.

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A week ago this problem started , when the computer is booting and plugged in it stops at the Dell Supportassist
"Alert The power adapter wattage and type cannot be determined. The battery may not charge. The system will adjust the performance to match the power available."
When I  click on Diagnostics and I get "testing completed . One or more errors but doesn't say what the issue is. I've run this about 5 times with same results.  
I am using the proper power cord, I run it without being plugged in a lot.  
Now the battery will not hold a charge and only works if it's plugged in and at 1%
I do not want to open it up while it's under warranty
Thank you, Happy Holidays  

Answer:Dell Xps 9350 system bios 1.4.4

If the system is still under warranty, call Dell for repair.
They'll first replace the AC adapter with a new OEM Dell unit.  If that doesn't solve the problem,
They'll replace the DC power jack:
www.parts-people.com/index.php
And if that doesn't solve the problem, it's the mainboard that needs to be replaced.

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hello!
I think I did the worst choice ever... I bought this Dell XPS 13 on last February which was replaced on summer, because I had problem with the grafic card probably ( couldn't connect it to an external display). 
This is an i7 proccesor 6560U, 16G ram 512 ssd... and infinity touch display. running win10 pro
the main reason that I bought it was that the battery lasts up to 18 hours like it says to the dell's site.
I am not new to this of cource I know that 18 hours are unreachable but I was hoping at least to 9-11.
on the contrary the battery does not last more than 4-4.30 hours. with normal use... email serfing on the net , youtbe....
I have the latest BIOS of course ... 
I had even left the laptop on the Bios screen open to check how long it will last with no apps running in the background ... same result ... 5 hours at most .. 
the battery was replaced 2 month ago with no improvment ... same with the new battery as well. 
I have turned the touch screen off, bluetooth as well... everything that I could in order to increaase the battery but with no result. 
I also run the battery test according to the dell's technicians advise, with the result saying that the battery is in good condition.
According to dell all theese are normal... but for me is unexeptable. My macbook pro is 5 years old and the battery lasts 4 hours !!!!
this is my expirience from the top model of dell!! 
any advise before I through it away?

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My Dell XPS 13 was working fine for about 9 months. Recently, I have to go through a lot of trouble just to get it charging. When I plug in the adapter, the light on the end of the plug turns on, but to get the charge to work, I have to push the cord extremely hard into the laptop. Even when I do this, the laptop usually only stays charging for about 5 seconds. After about 20 tries, I got it to stay charging. The warranty is still (thankfully) active, so worst case, I can just get it replaced. But before that, what can I do to try to fix it? 

Answer:Dell XPS 13 9350 having trouble charging?

Hi,
Thank you for writing to us!
We would request you try a known good charger on this system and also try this adapter on a different system and check if the same issue occurs .
We would also request you private message the service tag to the system and the charger port and also the pin of the adapter .
Thanks
Robin

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