Computer Support Forum

Dell Warranty is reflecting incorrect data as per technical support and support manager

Question: Dell Warranty is reflecting incorrect data as per technical support and support manager

i currently have a dell Inspiron 5558 laptop for over an year now but the screen stop working over 6 months ago, i looked up the warranty information at the time of screen stopped working and was re-assured that it showed February 18, 2017 therefore i did not consider that it is very urgent to call tech support since i have other laptops. today when i call the support service, i was informed that product was not registered and i have to pay $233 to replace the LCD screen, they still argued that dell warranty website showed the correct information but when i looked it up, the website still displays the same. did anyone else encounter this issue??
below is the warranty service which is still display at this time

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Answer: Dell Warranty is reflecting incorrect data as per technical support and support manager

Was the system purchased direct from Dell, or at retail - or on EBay, Amazon, etc?

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I bought my laptop in July 2017 from the US. It's 13-inch Dell XPS 13.  Last month I started having issues with my screen. The screen flickered and intermittently blackout. I tried to resolve the issue by using Dell support assist system tests. It said that everything was in order all the hardware and software.
However, the issue got worse and I am unable to carry on with my work. When I contacted Dell support team Spain they asked me to transfer the warranty to Spain because I bought the laptop in the US. I filled that form and didn't receive any confirmation email that the process has been completed. The technical support in Spain cannot move ahead unless the warranty has been transferred. Which I don't know. I wrote two emails to dell support haven't received a single reply instead I keep getting the promotional email.
I had a chat twice with the technical support they tell you what they want to tell you without listening to the issue and end the discussion when they want to. It has been almost two weeks and my issue is still pending. Irrespective of the fact that due to this fault my work has been affected, this is highly disrespectful on Dell's part.

Answer:Poor Technical Support and Warranty Claim

The warranty can only be transferred if:
1.  The system is sold in Spain (if it's not, no support).
2.  The system was purchased with an upgrade to onsite service at extra cost (or you buy that upgrade before transferring).
3.  You are the registered owner of the system (this can cause problems if the system was purchased other than direct from Dell, or a Dell-authorized seller).  If the system was purchased from a third party, Amazon storefront, etc. -- contact the seller for the information you'll need to transfer the ownership).

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I ordered Precision M3800.
But warrant information on support website is incorrect.

How can I fix it?

Ship date: January 01, 0001
Country: Unknown
Service: No information available.

Answer:Incorrect service warranty information on support website

Hi,
Thank you for writing to us!
Kindly private message the service tag and email address.
Thanks
Robin

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I ordered Precision M3800.
But warrant information on support website is incorrect.

How can I fix it?

Ship date: January 01, 0001
Country: Unknown
Service: No information available.

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I bought an Inspiron 7460 about two weeks ago.  I have two issues:

Warranty page indicates that the warranty period started in late December 2016, three months before purchase.
The phone support system does not recognize the laptop's Express Service Code.

I was able to talk to a support rep who assured me both issues would be resolved by me sending proof of purchase with the correct date.  I sent that last week but neither issue has been resolved.
Are there any steps I'm missing?

Answer:Support page showing incorrect warranty dates, express tag not recognized

If the system was purchased from a major Dell-authorized reseller (Staples, Best Buy, etc.), see here:
www.dell.com/.../retailregistration
If it was purchased third-party (EBay, Amazon storefront, etc.) contact the seller.

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Dell has a problem with some Dell Vostro 200 pc's which involves a black screen just after boot. The advised solution from Dell is to set prefetch to only boot rather than boot and applications. Empty the prefetch folder and in effect not use prefetch as it was designed for Windows XP, Is this a legitimate solution for customers experiencing this problem? I always thought prefetch was supposed to "speed things up". Any suggestions about this? Is Dell just blowing the customers off?

The solution provided by Dell is here: http://support.dell.com/support/top...22D726C3ECAB2516E040A68F5B285FF8&doclang=en#6
 

Answer:Dell Technical Support

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Three different tech support personnel helped me upgrade from Win 7 to WIN 10 on my 1 week old Inspiron 3650.  I paid for the following from the parts list "

619-AHTY

Windows 7 Pro English 64bit (Includes Windows 10 Pro License)"


Not one tech mentioned going from Win 7 to 10 would wipe my drive.  So I found out at the cliff, where there was no turning back.

I ask for $150 refund, they say "We politely refuse", and I never get out of talking to india.

Their response:
Dear Glen,
 
Thank you for taking time and discussing the issue with me. I sincerely apologize for the ordeal you had to go through, the feedback discussed will be shared with the team. Since Dell does not guarantee on customers data, we regret to inform you that we are unable to accommodate your request towards providing any compensation at the moment.
 
For your reference I am emailing the Dell warranty terms and conditions: http://www.dell.com/downloads/global/services/Dell_Hardware_Service_Agreement.pdf
 
Under How to Use Your Service, the second point quotes ‘Software/Data Backup. It is solely Customer’s responsibility to complete a backup of all existing data, software, and programs on affected Systems before receiving services (including telephone support). DELL WILL HAVE NO LIABILITY FOR LOSS OF OR RECOVERY OF DATA, PROGRAMS, OR LOSS OF USE OF SYSTEM(S). You understand and agree that under no circumstances will Dell be responsible for any l... Read more

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I recently bought a new gaming inspiron 5675 desktop gaming desktop.  A GAMING desktop.  I found that it shipped with only 1 stick of 8GB ram in single channel.  
Ok, so I call Dell support and say hey listen does this computer support dual channel?  I mean it's 2017 I would assume that it does right?   Technical support told me NO it does not support dual channel.  Sales told me YES it dose support dual channel.  They told me it used SO-DIMMS though so obviously they aren't very bright.  
So, what's the answer?  I would assume a Ryzen board would have to support this.  The run around and absolute lack of knowledge these support people have about PC's in ridiculous.  Until I got a manager the tech people didn't even know what dual channel was.  I had to provide them links from Dell's site. 
So, then I said well look why can't you guys send me 2x4gb and I'll send you the 1x8gb back, bam easy.  
Nope.  They refused and won't even give me my original discount on my purchase.  Why would a gaming PC not ship in performance configuration? 

Answer:Does Dell Technical Support Know Anything About Their Computers?

It is stated clearly on the sales page--www.dell.com/.../inspiron-5675-gaming-desktop
Memory
8GB, 2400MHz, DDR4; up to 32GB (additional memory sold separately) This is true for all versions of he 5675 but I could only find the 8 gb chip at Crucial.com for $69.99 here--
www.crucial.com/.../inspiron-5675

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Hello,
I would like to complain about a bad experience I am having with Dell's technical service in Israel.
Two days ago (9/19/17) a technician arrived to my house to replace my PC's motherboard and graphic card. Because of VERY limited working hours of the technical support team, eventually my wife had to take the day off, just for letting the technician in to fix the computer. I arrived home several hours after he left, and found out that the PC's cooler fan wasn’t working anymore. It is quite reasonable to assume that the failure of the fan is due to the technician's work, by forgetting to connect the power cable, spilling some glue over it etc. when I called the technical support, all they had to say to me was that due to a Jewish holiday in the next two days, they will contact me the next week (five days later) to schedule a new technician visit. During that long period of time, until a technician will a arrive, I was told not to turn on the computer. I would like to stress that I use my computer for work on a daily basis, and in addition to the five days I have been asked to wait for a phone call, there would be more days to wait until the actual arrival of the technician.
We already had to take a day off for the technician, now we would have to take another day off, due to Dell technician's negligence, and on the top of it, wait outrageous amount of time for the visit, all that time being instructed not to turn on my work PC, which I have to ... Read more

Answer:Dell technical support in Israel not functioning

All service in Israel is through independent dealers -- contact the shop from which the system was purchased.

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Dell Technical Support Phone number  1800-970-0394 Toll Free USA Canada

Answer:Dell Technical Support Phone number

This is not a Dell technical support phone number.

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My thread is way down below, "Lost internet connection - media disconnected." My issue is not resolved and I sure could use some help.
 

Answer:Heaven help me, I chatting with a Dell technical support guy . . .

Hi RanchoBlondie, If you have been waiting awhile type "Bump" in your original thread, it will bring the post to the top.
 

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Answer:Comcast Technical Support By Email Support Number

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Hello all,
I would like to ask your opinion about Dell Australia technical support and Dell Pro support (the one you pay extra for next business day service).  What do you think about it? Are you satisfied? I am starting to believe that it is actually a scam. Let me explain: 
A few days ago my laptop (Dell XPS 15 Haswell) died, it wouldn't power up. I called support and they told me they will send someone to replace the motherboard in 2 days (it was 17:30 or something). I also explained them that it is very important to have the laptop up and running this week because this is the laptop I use to work. After two days the technician came at my place (he was late, I missed two important meetings at work because of that) and replaced the motherboard.  After he left I realised that the laptop will power up itself after shut down from both Windows and Linux. To avoid that I had to hard-shut down (press power button continuously). I called them back and the PRO support was insisting that it was a software problem. I was explaining them that this is impossible based on several facts. They even asked me to run a GPU test from windows which was just testing the D3D11 capabilities of the GPU. Clearly the technicians at PRO support are incompetent. After spending 2+ hours on the phone they realised the obvious: The problem was indeed a hardware problem. Also, they told me that the replacement parts for the laptop are always refurbished parts. I kinda understand the poi... Read more

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Hello Everyone,First of all really thankful for Dell Community for  my last query,  Most satisfactory technical support. we (sloxsoft) looking forwards for further assistant. in our office we had more 200 desktop and 100 laptom of Dell. They are working properly but on timely basis we need to boost the performance of system.So, Please anyone can suggest us for re-installation of Dell official software drivers. Sincerly
Steve Smith
Manager SloxSoft

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Call Technical support. Thank you! Support +1(877) 210-0840

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I got a DELL Inspiron 7559 in July 2017. The rear left corner is already pulling a part at the seam. It doesn't seem to be the hinge, but it does pull further a part when opening and closing the screen. 
I called DELL support. Even though the computer is only 5 months old, this problem isn't covered under warranty. 
Online, it looks like several other 7559 buyers have experienced the exact same problem. It seems unethical of DELL to have a recurring manufacturing problem and refuse to repair it.
Any suggestions on options to get the split repaired without spending $140? 

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Alienware 15 r2 DIED as the motherboard doesn't recognise the ram tried brand new ram modules with the same results, tried contacting dell support via email and phone, email replys were useless with no help or solution, only 11 days left of the warranty which includes dell premium support and collect and return, seems im given the run around until the warranty expires forcing me to purchase a warranty extension, how to i make a COMPLAINT and will my complaint be even seen or my alienware be fixed under the existing warranty?? 

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Hello,
what exactly does my dell laptop warranty cover-does anyone have links to a pdf or know if it covers accidental damage ? My warranty runs out on 22/6/18.

thanks,

Habib

Answer:My Dell Warranty-Collect Return and Support

The warranty does not cover accidental damage.  Only a Complete Care insurance plan covers that.  Manufacturing defects are covered.

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I have dell precision 7510, last 2 weeks, my problem is that do not put out the wireless usb of a mouse at the left usb port, so It's stuck there. I have call to Dell warranty (1800545455) to talk with my problem, and they told will fix it for me by bring a new one to replace, and to make sure my laptop doesnot have any problem, they suggest me bring it to Dell LacViet in Vietnam. In here, technician used dell diagnostics, and open my laptop to see. After that, I told him call to the above number tell them problem I have. At this time (17/11/2016 - that was thursday) they refused me. On that night, I call again to them talk why they told me to fix this problem on Monday but on Thursday they refused me. They told they would call back on Friday. On this day I met a guy called level 2 manager. He told me, I did not have warranty for this problem because I make this. I know this is my problem, but when I told him why Monday, Dell told me will support me, but after that he did not. And I ask I have home service for my laptop why I need to bring my laptop to Dell Office and they only used dell diagnostics (the easy tool I can use easily). And he also ask me when I call to dell, I said that was on Monday morning from 10-11am with my phone number. Why they need this information, I remember Dell have a service record the phone to improve quality. I request me take an email to apologize me about this problem, he told this was misunderstood and he refused, and I told using... Read more

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I have a Thinkpad T450s and it is just over a year old. It still has 3 more years of warranty. Edit: Warranty type: TPJ (This product has a four year limited warranty which includes a warranty upgrade. This product is entitled to parts and labor and is entitled to Depot service).Recently the lenovo solution center gave an critical error for the HDD (Read test failure) and I submitted an online request reporting it. Without even sending me an email or contacting me, they sent me a new part and gave me zero information about it. Apparently every other person can replace a HDD now!  I have created 3 more cases calling their tech support to send the laptop for a depo repair. Everytime the request is rejected 'at the vendor' according to the customer care. Neither the customer care people or tech support can tell me why. Every time they create a new case, tell me I will receive a depo bag nect day, and I dont receive anything, have to call depo customer care and on hold for minimum 40 minutes, only to hear that the case has been rejected they dont know why.One tech support told me now I have to send the new part back before creating a new case, otherwise it will be rejected again. but he does not know how I can send the new part back. The return label sent to me was for the faulty HDD.Can anyone help? What is the point of paying for warranty if I receive this type of service? 

Answer:HORRIBLE tech support and warranty support

You do not state which type of warranty you currently have, there are a few which will affect how TS will or can respond. I hope you get this resolved to your satisfaction...





T61, 6465, Vista

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Hi Team, 
 Dell Warranty Information not available 
Hi, Have been reported an issue to dell on behalf of Warranty update status for my product and I did submit legit invoice of it to get that warranty extension for that product as it was about to expire. But due to some reasons, dell warranty extensions guys reported that This should have to get the update from another department so they assist me how to get it done I did the same. 
 
I don't know why that dell representative mislead me that he had done with warranty update. as I had seen now it's been a month but not able to see warranty status till now.

Case No <Case number removed>
<Case number removed>
<Case number removed>



Seeking help from this forum at least. 
 
Thanks,
Akbar

Answer:Why dell Support is not good at warranty update or Extension of product

Hi Akbar Uddin,Thanks for posting.Apologies for your not being able to see your warranty status from the website. Sometimes it takes a while to update publicly.  The customer care agents will have the information available to them so, if you give them a call, they should be able to assist.You can contact Tech Support at 1-800-624-9896 or 1-800-288-4410, or you can initiate a chat session http://dell.to/2v4snVm

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Hi Team, 

Hi, Have been reporting an issue to dell on behalf of Warranty update status for my product and I did submit legit invoice of it to get that warranty extension for that product as it was about to expire. But due to some reasons, dell warranty extensions guys reported that This should have to get the update from another department so they assist me how to get it done I did the same. 

I don't know why that dell representative mislead me that he had done with warranty update. as I had seen now it's been a month but not able to see warranty status till now. 

This is my first ever Worst experience with dell for a co-operate client.  

Thanks,Akbar

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It happen to me twice (in about 10 month that I'm having my computer), that Password Manager somehow lost all entries, and I had to enter them from scratch. I know that there's a 'export' function, which I can use for back-up, but this requires me to manually enter this utility, perform the export action every time I'm adding/changing a password - making this utility useless. Does anybody knows where are the program files are kept?  Is there any hidden file I can backup (using scheduled backup = automatically) ? I have tried to chat with support team, as I used a while ago, but I couldn't find it, and I got a message that this is no longer used.I called the local support team and got an answer that 'Password Manager' is not supported on my machine, as it has no security chip.Several month ago, when I had another issue with the Password Manager, I got the same answer, so I looked at the help file, and found a text that says that if there's no security chip, it will emulate the hardware functions in software.   (Couldn't find this text in current revision.)BTW - at that time, I found the solution in this forum. I'm very disappointed from Lenovo service.  System details:0769-B5G 3000 N200 xxxxxxx Moderator Note; s/n edited for members own protection  Message Edited by andyP on 10-29-2008 08:28 PM

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Yesterday I clean installed the Dell factory image using reset PC. All went well but when I checked Reliability History it showed an unsuccessful application reconfiguration warning for Dell Data Vault when Dell Support Assist was installed. During Dell Support Assist installation there was an earlier successful application installation and reconfiguration of Dell Data Vault (version 4.3.7.0) but that was successfully removed 15 minutes later for Dell Data Vault (version 4.3.8.0) ...this was when the unsuccessful application reconfiguration warning was flagged.At the same time  a successful application removal message for Dell data Vault (version 4.3.8.0). is also shown. Im not sure if that means now that I don't have Dell Data Vault installed.
Is this anything to be concerned about? Im not even sure what Dell Data Vault does. Is there anything I need to do or will it successfully update itself later on?

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I purchased the Lenovo brand because it offered many more features then the competitors within the price range we needed.  My son needed it for school so of course we went with the i7 processor because we were told it was the best and wanted to ensure we didn't have an outdated computer within the next few years when our other children would begin to use it.
 
Our computer is not charging and I have contacted every department I could think of and was referred to some others along the way.  I am very stressed and upset on how my problem/question is being handled.  I was hoping to get everything resolved before school starts again on Jan 3rd so my son doesn't fall behind. 
 
The history of my purchase:
 
I purchased my lenovo ideapad y560 in 2010.  Upon arrival it did not work and I had to send it back for a replacement (this order# 2FL8RF  S/N ******** was ordered 9/13/2011 shipped 9/17/2011 a return authorization generated 9/23/2011 and you received the unit back on 10/23-10/24/2011).
 
 My new one came and the start date of warranty was 10/6/2010.  A few months in I called in again for the blue system screen and was told I had to restore my computer with the restore button which I did even though I lost all of my work and applications. 
 
I called in on Friday December 23,2011 to technical support because my computer was 100% functioning and it wouldn't charge.  The computer then turned off due to non... Read more

Answer:Y560 Warranty * Sales/Sales Support/ Entitlement/ Hardware Support - No one can give me an answer

hey dorissanchez3,welcome to the forums.could you PM to me the following details : Name:Country:Mobile:Email:MTM [machine type model]:(To locate MTM - http://support.lenovo.com/en_US/FindProductNumber.page#find)Serial Number (S/N):Date of Purchase:Case/Order Number : (if any)Screenshot of Error(if applicable) : (upload it to a hosting site and paste the link here)Location of unit : Home / Repair Center (delete where appropriate)Description of issue :Troubleshooting Taken : (if any)





WW Social MediaImportant Note: If you need help, post your question in the forum, and include your system type, model number and OS. Do not post your serial number.Did someone help you today? Press the star on the left to thank them with a Kudo!If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! Follow @LenovoForums on Twitter!Have you checked out the Community Knowledgebase yet?!How to send a private message? --> Check out this article.

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Hello,
I am writing because I have been the victim of what I believe is a "Dell's inside job" in this technical support scam to Dell computer users out of warranty or expired technical support based in INDIA. I have been a DELL customer since 2003, always had the best tech support with no problem, even when I called once about 7 years ago, they cleaned my computer for $49.00 which was ok with me with no problem. I bought an all in one computer in 2012, with 3 years of tech support. My problem started when I called DELL April/2016 of course I didn't get help because my computer wasn't covered, they wanted me to pay $89,00 one time service, at that time what I really wanted was to get my computer back to windows 8.1 I wasn't happy with 10, my computer was running fine. A week later I started getting calls from ladies with Hindu accent claiming to be from Dell wanting to help me fix my computer. I was always busy and I told them I had no time to seat for 2 hours to do it. They kept on calling, until one day exactly a month ago 8/29/16, I had the time to fix my slow computer and accepted their offer. He gave his security Id # DELL9929 his name: Eric Thomas with an Hindu accent, I asked him: Are you really from Dell? He reassured me that he was, that they were getting signals from my computer that something was wrong. I believed him because m... Read more

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Answer:dell [email protected] 1-800-554-2087 Technical Support Number dell printer Customer Service Phone Number?

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After having been in touch with Dell support for nearly three months, I decided to recount my experiences here, mainly to provide insights for future Dell customers as to what their rights are, and to provide tips on how to effectively contact tech support.
I hope this guide can be of use for people struggling with their purchase as much as I did (and in fact, continue to).
Anyone having further insight to improve this article is welcome to leave notes here, and I will try to incorporate them in an update if deemed relevant.

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We are Dell resellers and had placed an order for 43 Laptops - Dell Latitude 3560 with Dell on 13th June, 2016. We delivered them to our customer on Friday 17th June, 2016. On Monday 20th June we discovered that all the Laptops are faulty and are not functioning properly. They have not been able to use a single system due to touchpad issues in the entire lot
We have made innumerable calls Dell to resolve the problem, but the team is unable to identify and rectify the problem. 
We have spoken to our partner account manager, regional account manager, Service Specialist and Escalation Team, requesting them to provide us with a solution at the earliest as their work is getting hampered. Our customer has to deploy the same by 1st July however they do not have any Dell Laptops functioning correctly.  
How do we escalate this to the Dell management and get a replacement ASAP
Regards

Answer:Who do you contact if the DELL India Escalation and Support Team fails to provide support for brand new Laptops

Hopefully one of the Dell rep see your post and be able to help. If no one answer your question then I suggest you contact Technical or Customer Support in the link below.
www.dell.com/.../Contact-Information

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Started about a month ago - pops up over and over and over and over - about every five minutes or less.  I've got a Dell Studio XPS with Windows 7 Professional.  Another forum said to just uninstall Dell Support Center (Support Center Software) - but when I try to uninstall it - THE SAME STUPID WINDOW POPS UP ASKING ME TO INSERT THE SOFTWARE.  I tried doing a Browse and it's looking for DSC20.msi.  I haven't managed to find it yet.  I have at least found \Program Files(x86)\Dell Support Center but there's so many sub-directories...
I shouldn't have to be jumping through so many hoops just to uninstall a program.  This is driving me crazy and I haven't found an answer online yet.

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i tried download Power Manager Service (necessary for the operation of Dell Power Manager), but at the time of installation, it tells me that the application does not support my system. I have Windows 10 1709 (16299.98). Please help me!
I download it from Dell website: http://www.dell.com/support/home/it/it/itbsdt1/drivers/driversdetails?driverId=DY59W

Answer:Dell Power Manager Service does not support the latest Windows 10

Hi Benemax,
Thanks for posting.
Apologies that you were unable to successfully download the driver for your system.  According to the link you posted, that driver is compatible with the following:
 Sistemi compatibili
Inspiron 15 7572
Inspiron 15 Gaming 7577
Inspiron 3443
Inspiron 5370
Inspiron 5570
Inspiron 5770
Inspiron 7472
Vostro 15 7570
Vostro 5370

Your post does not indicate which system you have, so if it's not one of those, then it may not work.

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As we know Dell is one of the most reputed Brands in the field of information technology because of it provides high-quality services to its customers. But still sometimes some products of Dell might face some technical issues and due to these type of issues, some important work may get stuck. So if you don?t want to face such kind of situation then contact us we will help in keeping your Dell product Error-free. So for that, you have to dial our toll-free Dell Support Number +1-888-989-8478. For more details please visit our website- https://www.dial2support.com
 

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I Have a thinkpad t43 2687 DUU. purchased 2 years back.  It had 3 yr warranty.  Recently i had a problem with the  laptopand decided to reimage it since windows got corrupted.  The service partition didnt help in reinstalling the factory image.  The resue and recovery versions (3 as wellas 4) didnt work and had to order recovery CD's.    The fun starts here.   First time i called the case was created and got lost.  Nothing happened.   The second time i called the case was created and the recovery CD's were sent to Pennsylvania (zip code 15038) instead of irving tx, 75038.  No apologies from any tech support person.    Being routed to tech support, CRU support,  DHL in round robin fashion is the only thing that happened.      Finally the CD went to Lenovo itself because of bad address.   These guys do not even have basic address validation system in place before shipping something and theirtech support has very poor sense of US addresses.    Then after 3 days i again call them up ( no choice)  and they created a new case  but miss my apt number.   I called next day to confirm,  the tech support team said the CRU team will now be able to help, the CRU team told me that the case isnt closed yet and they cannot help.  called the tech support supervisor.   he was totally useless and didnt help one b... Read more

Answer:Problems with Thinkpad Warranty - Not recommended to buy Thinkpads due to poor Warranty Support

Welcome to the forum! I'm sorry to hear about your less-than-pleasant experience with tech support. While I understand your aggravation (I'd be pretty upset myself if I were in your shoes), I'd tend to believe that this is still an exception, and not the rule. My T43p (2687-D5U) came back repaired after three business days last week, no complaints on this end. I've been using ThinkPads for eight years now without a single bad experience with IBM support, and I've sent dozens (if not hundreds) machines for a repair over that period of time. There are incidents like the one you have described with every company. Once in a blue, a case slips through the cracks, it is human to err. And while I'm not demeaning what happened to you, or defending the company, you'd likely be in a worse spot with another laptop. Hopefully the disks will arrive safely, and help you restore that T43 to its full glory, enabling you to enjoy it once again. Good luck and keep us informed.

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Here you have the email I have sent to the Nec Technical Support and below the reply.

Dear Sir:

I am writing to you because my printer does not work with my new computer which uses Windows XP, in my old computer it works perfectly. I have looked for the windows xp drivers but I did not find them. Are you going to release them soon? My printer is a Superscript 660 plus.
Thank you.
REPLY:
Dear NEC customer,
The 660plus is not supported in Windows XP. NEC is no longer developing drivers for the 660plus as NEC is exiting the printer industry. You may want to email again after XP has been offcially released for a few months. We may discover a work around.
Thank you for contacting NEC.
OnLine: http:\\www.nectech.com
E-mail: [email protected]
Phone: 1-800-632-4650
Brad

-After that I can say: I have a printer in the dustbin, NEC has lost a customer in the other "industries" they are not "exiting".-

Please if someone know these drivers I will be pleased....

Thank you.
 

Answer:Nec and his Technical Support

Maybe you should have checked all your hardware to see if it was supported by XP. Not everything is and most manufacturers have not written drivers for it yet. Find a generic driver for an NEC printer similar to yours in XP's native drivers and use that. They offered a workaround if they found one so what are you complaining about....do a little research!
 

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Have a problem with my NTL BB service.Over the last 4 or 5 days I have had to reset my Set top box to be able to log on to NTL BB.So, I thought I would ring them and get my connection changed from the set top box to a modem. I have been upgraded to the 2mb service but because my set top is a Pace it cannot cope with 2mb and is restricted to 1mb. To get the 2mb I have to have the set top changed for one which will accept 2mb. Having gone through all the option selections I now get a message:"the office is now closed" and even worse because it is a Bank Holiday I will have to wait until Tuesday to be able to get assistance. What sort of service is that?

Answer:NTL Technical Support

Broadband Technical Support 0845 650 0121*8am- midnight 7 days a week this is from click here / help / contact NTL / call

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My battery is taking over five hours to charge up, and the charge doesn't  last.  I have a problem. I have just spent a terribly frustrating hour, trying to find out how to get technical support for this computer.  First off, I cannot find a telephone number on the Lenovo site. Well, O.K.  I tried to get on-line technical support.  It says I need to have a 7 digit model number.  Well, I don't seem to have a 7 digit model number.  I have an S10-3t computer that has a four digit model name, a serial number, and a 10 digit "MO" number, whatever this is. Can somebody please tell me how to contact a Lenovo human being to find out how to resolve my problem?  













Solved!

Go to Solution.

Answer:How Do I Get Technical Support for my S10-3T?

Hi , sounds that your battery is defective..
S10-3t Model Type 0651-37U  for example thats 7 Digits
http://consumersupport.lenovo.com/ot/en/htmls/1224740365419.html
and in BIOS on Infopage you can found the 7 digit ... , when you have installed Lenovo Toolbox ....
Support in US
 
sincerely KalvinKlein
 
 

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Question: Technical Support

Lately I have been badgered with high pressure sales tactics from several companies who provide technical support most notably Iyogi and PcWizard. Using the Event Viewer, they found (I embarrassed to say) over 37,000 warnings, errors and informative messages which have accumulated over the past three to four years. Each has told me that I am risking everything on my computer unless this problem is dealt with immediately even though I do a complete backup twice a week. Needless to say, I told each of them I wanted to do some research about their respective companies before making a decision. This was the only way to get them off the phone. I have no idea how they got hold of my telephone number in the first place and each was reluctant to tell me. Actually, I would like to learn how to effectively manage this situation myself. This leads me to two questions. Firstly, would it be worth my while to have a strange company I have never heard of take over control of my computer? Secondly, how and where would I go about learning how to manage this situation myself? The latter of these would be far more preferable to me since it would enable me to provide this service to my clients. I have been working with computers for 27 years and my capacity to learn has not diminished regardless of my advanced age. When the link was disconnected between my computer and PcWizard, they left behind a program called 'Advanced WindowsCare V2'. I believe all they were about to do... Read more

Answer:Technical Support

I'm afraid you're a victim of a scam.Using the Event Viewer, they found (I embarrassed to say) over 37,000 warningsIf your computer is working just fine there is absolutely no reason to dig through Event Viewer.Every computer will have some warnings, errors etc. listed there.It's NORMAL.

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Question: Technical support

I have pentium 4 window xp with everything working normal and mtn fastlink hauwaei e1550 modem but it has been to universal. Pls help me with general guidaince particularly detail steps on how to setup and browse
 

Answer:Technical support

I have been to Huawei website to post you a link to the setup guide for the e1550 but that model number is not recognised (no record). Please re-check the model number and should you wish to visit the website yourself, it's here: http://www.huaweidevice.com/worldwide/downloadCenter.do?method=searchSupport&keywords=e1550+modem
 

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Hi, everyone..!!

Can you teach me how to change the Windows XP welcome screen/logon screen wallpaper (that WinXP blue screen) to other favourite image or wallpaper.... without using any software program...... like hacking or change setting of system file ?

Any ideas ? teach me please....

Answer:Technical Support please!!

What your asking in not using a program or hacking the kernal is not going to happen if you want to change the boot screen.
Here's a free program, Bootskin, I use and there's alot of screens to choose from or you can make your own if so inclined.
http://www.stardock.com/products/bootskin/

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 Hi Dear technical support team ,
 I am a Windows 7 Ultimate user & I have serious problem with my systems DVD-RW & DVD-Rom Drives , How can I get support about that ?

Answer:Need Technical support

Is the computer under Warranty?
If so have you sought advice from the Manufacturer?
How long have you had this problem for?
What troubleshooting have you done thus far? 









Dyami & Wanikiya -Team-ZigZag.

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I am writing this post in response to case number 30V2QV4. Lenovo's technical support is DREADFUL! It is like a comedy of errors, wave upon wave of incompetent technicians try and fix one thing only to break another and not even fix the first thing. I have had nothing but problems on this machine and the latest fiasco was the fingerprint sensor and screen not working (not responding to pen input) I returned the unit and when I got it back NOTHING had changed. The screen and fingerprint sensor STILL DIDNT WORK. This is the SECOND TIME this has happened. I am beginning to feel like they are complete idiots at the repair centre because nobody so much as tested the unit after they supposedly fixed it. All you have to do is turn it on and point the stylus at the screen and see if the cursor is moving. Is that too hard?!?!? Furthermore, the software that uses the fingerprint sensor acts like there is no such hardware installed so obviously nobody in the repair centre tested that either. Completely useless! Lenovo, if you're reading this, I expect an explanation. Somebody needs to do something about this unit as it has caused me nothing but grief and the service technicians incometence is completely unacceptable!

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Question: Technical support

Does anyone think it is a lack of customer service when you are told that a technical support person can not help you with your technical issue unless you buy into a tech plan first.  What ever happened to providing the customer with service and working with them to fix the computer and pay for what needs to be fixed upon determining the issue?

Answer:Technical support

jab14 Hello;Allow me to welcome you to the HP forums! The HP warranty provides for HP Technical Support without charge for the duration of the one-year warranty. If your PC is older than that, the warranty has expired and HP is then not obligated to provide free technical support. Also, the PC is only warranteed for support for the original OS that comes preinstalled, if you change that, you are on your own. So, is your PC less than a year old and does it still use the original OS that came preinstalled?We can proceed once you provide the information.Thanks

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Question: Technical Support

Hi all
Today I have received a phone call from a Technical Support Service, which claims my Computer system has been flagged up as having some serious errors on my computer. They asked my some questions regarding what I used the internet for and how many devices are used in the house. They then gave me instructions to use RUN command and open eventviewer,under Administrative events they asked me what I could see.. and it was aload of errors and warnings.. they then told me that the internet has downloaded these files on my computer with out me knowing and they can cause problems with the system. ( Fortunate that I have had some issues with my explorer BUT found that it was a recent Windows update that had conflicted a file in explorer so I unistalled it and re-installed explorer..Problem gone ). So she then told me I was going to speak to a technician that wanted me to go to this website Link Removed By Moderator which I did but I then realized they wanted what looked like re-mote access to my computer. And that was when I questioned everything they were trying to do... they said no malware,spyware or anti virus program will detect these files and they needed access to run a scan on my computer but depending on the seriousness of how bad it is a one time fee may be applied so I told the man (NO MATE YOU NOT GETTIN ON HERE) which he then replied that my system health is goin to be affected and if im not interested in the help offered then BYE ...

Is this a scam to sell me sof... Read more

Answer:Technical Support

These type of unsolicited support offers are attempts to get money and/or infect your computer and steal information; http://www.consumer.ftc.gov/articles/0346-tech-support-scams
 

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This might amuse you:Dear Technical Support, 18 months ago, I upgraded to Girlfriend 1.0 from Drinking Mates 4.2, which I had used for years without any trouble. However, there are apparently conflicts between these two products, and the only solution was to try and run Girlfriend 1.0 with the sound turned off. To make matters worse, Girlfriend 1.0 is incompatible with several other applications, such as Lads Night Out 3.1, Football 3pm, and Playboy 6.9. Successive versions of Girlfriend proved no better. A shareware program, Party Girl 2.1, which I tried, had many bugs and left a virus in my system, forcing me to shut down completely for several weeks. Eventually, I tried to run Girlfriend 1.2 and Girlfriend 1.0 at the same time, only to discover that when these two systems detected each other, they caused severe damage to my hardware. I then upgraded to Fiancée 1.0, only to discover that this product soon had to be upgraded further to Wife 1.0. While Wife 1.0 tends to use up all my available resources, it does come bundled with FreeSex Plus and Cleanhouse 2003. Shortly after this upgrade, however, I found that Wife 1.0 can be very unstable and costly to run. Any mistakes I made were automatically stored in Wife 1.0's memory and could not be deleted. They then resurfaced months later when I had forgotten about them. Wife 1.0 also has an automatic Diary, Explorer and E-mail Filter, and can, without warning, launch TurboStrop and WhingeExcel. These latter products have no Hel... Read more

Answer:Anyone need Technical Support?

Sorry, I forgot to split it up into paragraphs.

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Hello
I have some problem with 'Help and technical support' in Windows XP. When I try to choose it I have error: http://img216.imageshack.us/img216/6274/errorgu2.jpg. Why ?
Regards
 

Answer:Problem with 'Help and technical support'

Follow these steps to re-install the Help and Support center.

HTH

Jerry
 

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Hi ..
I am soyasmith. i am buy windows 10 .. but when i am install in laptop then face many problem like productkey is not valid ..

than i am search in google windows support and call to windows customer care.but imy problem is not reslove.. if you are know how to reslove this problem than reply me. i am waiting your response...
Thanks..
Dell Helpline number
Reply me here:-
https://forums.techguy.org/threads/n...pport.1183684/

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What's the difference between 1st, 2nd & 3rd line technical support?Thanks in advance...

Answer:Technical Support (IT) Question

1st line = poorly trained, reading from a script that usually begins "OK, so first format your drive and reinstall Windows"2nd line = more experienced, writes own script that usually begins "Boot to DOS, fdisk, format, then reinstall Windows"3rd line (usually reserved for corporate account customers only) - doesn't need a script, says "Install a new server, buy another 400 workstations, I'll send you a patch that you can apply to your new network that will solve the problem"(With apologies to those who actually provide a decent level of customer support.)

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Hi , i have some serious virus in my computer
Firstly, i installed a program called bigdog.exe (foolish of me)
After virus after new virus came in to my laptop

I tried using ur malware remove guide.

How ever i can't even run the Malwarebytes software as it give a run time error and the vbAccelerator SGRID 2 control problem

FOr the superanti-spyware software, i can't even download the latest virus definition. My internet Microsoft's automatic updates downloads are stopped.

But i do have internet connections still.

I used spybot and adware, it provides no solutions. The virus keep recurring.

Now i just post the HT log. Tell me what u need to solve my problem.

Appreciated.
 

Answer:Greatly need of technical support

i saw another post, my combfix does not install becoz it suspect virut virus. so there is not cure then ? just need your reply thanks.
 

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have been given an I.D from lab support Kasper sky INCOOOOOXXXXXXX could you please send me the activation code.

Answer:kaspersky lab technical support

This site is nothing to do with Kaspersky, I would suggest you contact their technical support section:http://www.kaspersky.co.uk/support"I've always been mad, I know I've been mad, like the most of us..." Pink Floyd

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hi people
My comp. from Packard Bell
s/n: 048501720310
p/n: PB34206803

I can not establish system on new HDD.
had error on screen
All has formatted, has made in DOS:

tattoo/inithspretest
exths/initexths
tattoo/creathsfromdmi

And then q:\exths/restore -- I need "Technical Support code"
Prompt please, Where it to take?
 

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I need a really good resource for getting some technical help. Can you recommend some links?

I am not a SQL-wiz, but am responsible for monitoring the database activity. I've noted some oddities and would like to question someone knowledgable as to WHY WHY WHY?

Also, I'm having trouble getting SQL Executive to load on my new Windows 2000 (I was on Win 95) workstation...

MS Technet provides little help... '
 

Answer:MSSQL 6.5 Technical Support

Check with my partner, Les.

[email protected]

Tell him I sent you!
 

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I still have every warranty except POW but i cant seem to contact support. When i go and click contact technical support it states:

"The product is out of warranty and is eligible for the following support options: Solve the problem yourself with our free and easy-to-use online tools. Troubleshoot and Fix an Issue Interactive Support Agent"

Im confused because i seem to have warranty but on the tech support page its telling me that its out of warranty. Is there any way to fix this issue or other means for me to contact support? I badly need help since there's a problem with my Hard drive and is causing my laptop to bsod frequently. Thanks you.
Service Start date (GMT time zone) End date (GMT time zone)
POW (Parts Only Warranty) January 28, 2016 April 29, 2016
DP4 January 28, 2016 January 29, 2017
ProSupport for IT Tech April 02, 2016 March 28, 2017
NBD (Next Business Day on-site) April 29, 2016 April 24, 2017
ProSupport for Software - Cirrus SW Download January 28, 2016 April 29, 2017
ProSupport for IT Tech January 29, 2017 April 29, 2017

Answer:Cant contact Technical support.

I'd suggest you try one of the phone numbers in link below. Hopefully one of the Dell reps on this forum see your thread and be a help to you.
www.dell.com/.../Dynamic

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I have a problem installing an update for Office 2003 on Windows 10 Professional RTM. Yes I know that Office 2003 is no longer supported. Since Windows 10 saw the update KB90741, it would install it. Windows update returned this error message: Error: 0x80096004.

I used the contact Support App in Windows 10. The attached pictures says the rest. Isn't Microsoft Technical Support Great?


 

Answer:Microsoft Technical Support

May be chat disconnect for unknown reason. we know that MicroSoft Windows 10 still in insider preview mode and they tested many things continuous. You should wait for official release of windows 10 and try to install office 2003 after
 

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I have purchased dell 3521 laptop having serial no DG17SX1 from  gandhinagar gujarat india based seller on 30th Jan 2014.
My laptop was stolen near by ahmedabad gujarat india on 9th August 2017 , I have already raised police complaints to mahemdabad Police station but they are asking for mac id which was not mentioned by seller in bill.
I am herewithin sending copy of bill , you are requested to help me to have mac id.  My mail Id is <Email id removed>
Regards,
C.panchal
<Phone number removed>

Answer:Technical support required

Unless you recorded it, there is no way to obtain the MAC ID from Dell -- no record is kept of the MAC ID by Dell.

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Hey guys, i wanna know the answer of this question " Is using the laptop while charging battery reduce the battery life as it considered to be charged and discharging while using lap or not ??!! "

Answer:Need technical support guys

It only will reduce the life once it reaches full capacity then discharges a little, then recharges again (and this keeps repeating). I would recommend removing the battery after it is fully charged (if it is possible on your laptop). No wait. It depends on the manufacturer. I don't know about Lenovo, but some will use the method I said above, but some will just stop charging the battery, and treat it like it is not there, so basically, it is running off of a power outlet only.

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Will pay eur50 for help using testdisk to recreate partition boot record,

Answer:Will pay for technical support, I am desperate

click here

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Would someone please explain to me why I can't sem to get any technical support on what should be a simple question for so-called "Technical Support" people. I've noticed that every other question seems to be gettin replies EXCEPT mine.

Is this such a stupid question that NO ONE wants to give me an answer. I thought this was supposed to be a place where a person can get a FREE answer to technical support questions???

Please help me figure out why my computer freezes up everytime I try and play my audio files. Is that such a hard question???
 

Answer:Seeking Technical Support!!!!

People respond to question they have an answer for.
This is a free site, in other words, people donate their time and expertise to help others. If someone would have had the time and answer you would have gotten it. Sometimes you need to be patient and wait for a response.
If you don't get a responce and your question moves to the bottom of the page then reply to it yourself to bring it back up to the top
As of now I see you are being helped by eddie

closing thread.
This is the thread in question
http://forums.techguy.org/showthread.php?threadid=64715
 

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undefinedundefined
Hello. I am having major problems downloading music in winmx. Everytime I download, it doesn't complete it, and it downloads very slow. Please help me fix this problem.
 

Answer:winmx technical support

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visit this site for more,what is formating...http://computermanual.blogspot.com/Format actually means to prepare a storage medium, usually a disk, for reading and writing. When you format a disk, the operating system erases all bookkeeping information on the disk, tests the disk to make sure all sectors are reliable, marks bad sectors (that is, those that are scratched or otherwise damaged), and creates internal address tables that it later uses to locate information. You must format a disk (floppy or hard disk) before you can use it. visit this site for more,what is formating...http://computermanual.blogspot.com/

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I've been dealing with technical support for 4 or 5 months now on and off trying to get an issue resolved with an external display disconnecting from my laptop at random. They've had me wipe my computer and re-install windows, and they've even sent a technician out to my place of business to replace my logic board. I would like to exchange this system under my warranty, but the technical support people claim "The warranty of the system doesn't cover system exchange."
I'm assuming I have  a "Consumer In-Home Hardware Service After Remote Diagnosis" service plan. Both paragraph 12 and paragraph 14 have provisions pursuant to which Dell may exchange this system.

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Hi,
I have a Packard Bell C3255 notebook that has had a new HDD. I gone into the tattooing process but have come to a stop at the screen asking for the 'technical support code' I know this resides within the DMI but don't know how to access it.
I have had the usual lack of information and help from the PB website and trawled the net but still stuck.
Does anyone know where I can get this 6 digit code?

Tony
 

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Hi Folks,

I understand there's a forum, run by Asus, where you can ask questions directly to the developers. This is NOT the usual user's forum.

Anybody know anything about that?

Regards,

Henipatra
 

Answer:Asus Technical Support

I guess no one knows about such a site
 

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We'll soon be retiring and doing a good bit of traveling w/ a recreation vehicle. I'm shopping for a laptop that we can use to search the web, make RV park reservations, handle on-line banking, use GPS software etc. Because I think wireless N (802.11n) technology will useful, I'm considering a Toshiba laptop. We have a 2002 Dell PC which worked great once we resolved one initial sound card problem. In 2002 Dells technical support was provided from India, which was a real pain. It wasn't clear on Dell's web page whether they offer wireless N.

Does Dell offer wireless N technology in their laptops and (if so) how does Dell and Toshiba techical support currently compare relative to nationality of support personnel, amount of time on hold on the phone, resolution of problems, etc.?

If you have other recommendations on brands that also offer wireless N, I would also like these. Thank you.

Answer:Technical Support Recommendations

one thing to consider, though you want n, most wifi locations will only be b or g Your speed will drop to g. So imo, at this time, stick with g because thats all you will need.

as far as support, its all based on individual experience. some have good and some have bad experiences with both dell and toshiba. personally I just shoot for the best computer I could find for my needs and hopefully never need computer support and so far I have been lucky.

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Dell Support "Assist" just ran without giving me an option to stop, pause, or control in anyway.  It was using nearly all computer resources (I could barely save the word document I had open at the time).  This isn't "assist" more like computer take over.

How can I control the S. "Assist"?  How can I adjust the time between it's runs (currently it looks like monthly)?  After finishing it's scan or whatever it finally closed (cuz it wouldn't close the 20 times or so I clicked the "X").  I then opened it, looking for some results of the scan, and found none.  How can I view results?

Right now, seems like worthless bloatware.

Also, there is not a [New Post] button on the Laptop Forum (at least for me).

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Get in touch with HP technical support team if you have any issue your HP products like computer, laptop, printer, scanner etc. as our certified experts always ready for help and they give you right information online.

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*** STOP: 0X0000001E (0XC0000005,0X00000000,0X00000000,0X00000000)KMODE_EXCEPTION_NOT HANDLEDBEGINNING DUMP OF PHYSICAL MEMORY.PHYSICAL MEMORY DUMP COMPLETE. CONTACT YOUR SYSTEM ADMINISTRATOR OR TECHNICAL SUPPORT GROUP.

Answer:(help!) you guys ARE my technical support group

May we have a lot more info?

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AVG technical support phone number ((1.800.723.4210))
AVG technical support number 1.800.723.4210
AVG technical support number 1.800.723.4210
symantec technical support number 1.800.723.4210

AVG security center phone number 1.800.723.4210

AVG support telephone number 1.800.723.4210

AVG 360 technical support phone number 1.800.723.4210

symantec technical support phone number 1.800.723.4210

AVG tech support phone number 1.800.723.4210

apple technical support phone number 1.800.723.4210 usa

microsoft technical support phone number 1.800.723.4210 usa

gmail technical support phone number 1.800.723.4210 usa

kaspersky technical support phone number 1.800.723.4210 usa

lenovo technical support phone number-1855-990-5999

epson technical support phone number 1.800.723.4210 usa

AVG technical support phone number 1.800.723.4210

AVG AntiVirus Customer Service Phone Number #1... Read more

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hi guys/gals
i have opened a new forum for technical support today.
its url is http://technicalsupport.2ksite.com

i need ur help in getting moderator for the forum and plzz if you have any questions about any issue start a new thread there also. I being an administrator of the forum wud try to reply to you as soon as possible.

Just give me also one chance to help you guys
any comments about how to increase number of members to my forum and how to promote my forum wud be welcome.
 

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For years we have had a contract with Premium Technical Support to keep our household computers up and running smoothly. Our contract has expired and, instead of renewing for $280/yr, we are looking for other options. As we are relative tech idiots, having someone take over remotely and tune it up was fabulous. Suggestions, please.
 

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I've been using ESET Smart Security (with NOD32 antivirus) for a while now and it works fine. 3 days ago, I had to ask a technical question to ESET's support, which I did. 3 days have past and still no answer. I have sent them another email and still nothing. What gives? Is their customer care always that long? I really thought ESET would give excellent service. What can be the reason? McAfee offered direct fast online support which ESET doesn't. Kaspersky also offers it. I think it's a great flaw on ESET's part not to have online support. Did anyone experience the same problem with ESET's technical support?

Thanks
 

Answer:Solved: ESET technical support?!?

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I cannot fix my problem with the wireless card. Lenovo seems not to even have paid out of warranty tech support. Is there anyone who can suggest someone to call and pay to troubleshoot my problem? I'm sure it's a solvable problem, but I haven't gotten an answer in the forums and will gladly pay to resolve my issue. Oh, and I just went through the link on this site to find technical support, which gave me a list of local providers. After reaching #26 on the list who also is not a tech support company, I gave up. Most numbers were not in service and one didn't know what a Lenovo computer was. This is pretty well astonishing. Thanks.Message Edited by sbilheimer on 03-30-2009 11:54 AM

Answer:How to get any phone technical support (paid)

What OS are you using and also have you updated all your drivers??? Under Control panel -> system -> system hardware -> wireless adapter -> is the box for allow windows to shut off this device off for saving ticked??  

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where i can contact for gmail technical support to solve technical issues of Gmail email account.
 

Answer:What is Gmail Technical Support Helpline?

there is no direct phone support from Google it is email/web or forum based only
https://support.google.com/mail/?hl=en#topic=3394144

however what problems do you have
we will try to answer any questions or queries here
 

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Can anyone tell me why I suddenly have so many problems logging in to this Forum. I log in-(Remember Me is checked), I then get access to the forums but if I then wish to post I have to log in again, if I post but then wish to edit my post I have to log in again.
I have been a member for a couple of years and it is only recently that I have had this problem. Roger
 

Answer:Technical Support Forum-log in problem

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I am just relating my experiences thus far with Kaspersky technical support.

To be perfectly honest, it has been nothing but an aggravating, frustrating, unacceptable user experience.

I have had an issue with Trusted Application Mode and Application Control. App Control will randomly move an entire block of 40 or 50 apps from the Trusted to Untrusted zone.

I've reported this issue to Kaspersky multiple times. Each time they will request to reset the settings to default - which I do as requested. Then I re-enable TAM and the same issue occurs. Then they will request a run of a system info tool. If the report indicates an "incompatible" software...case closed.

I removed all "incompatible" software - which could be something as irrelevant as a harmless, non-conflicting registry remnant. In fact, Kaspersky has a CleanUp tool that uses an .ini file to detect conflicting registry entries during installation. On my system it never found anything... and installed without a hitch.

I submitted numerous reports - which as far as I can tell were never reviewed... as I was requested multiple times to generate duplicate reports of the same reports I submitted initially with my tech support request!

There is no continuity of support from one support technician to the next. When a new tech takes over the case I have to start all over again.

I'm now reporting this issue for the 8th time trying to get it resolved. And I would bet it will be a conti... Read more

Answer:Kaspersky Technical Support - Very Poor

I have just read this thread and what you have said sounds appalling. An important feature which should be in every company is good customer support to help the customers with solving issues with the product or to answer any inquiries that they should have to ask.

Kaspersky should start buckling down and improve their customer support if this is the way you have been treated. 8 times you have reported the issue and you still have an unresolved issue? I accept in some cases a issue may not be able to be fixe e.g. due to a configuration on the system (say the user does not wish to fix the configuration).

It sounds like Kaspersky need to address your issue seriously and work on how they are going to fix it. You paid money for the product, right? You then deserve decent customer support, and to have the issue addressed properly and then afterwards fixed through a product update.

How long in have you been using your license? If the product maintains issues and they cannot help you fix it... I guess you could always ask for them to revoke your license and to have your money back (assuming the license is new, as in a month or two). This is usually why I recommend people to use a trial of the product before purchasing it, say on case of bugs on their system others do not experience which are not yet fixed (or in case of bad customer support to get them fixed, like in this case which you have described in the thread). However, I doubt they would be willing to revoke your license an... Read more

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Hi everyone, My repair saga continues -my laptop screen turned on when I shut the machine down - sent it in and they replaced the display which didn't fix the problem so it went back and I've just received my repaired laptop - and I have a few questions: 1) If they replace what they call the 'mainboard' would that result in me losing all my data?  Or is the hard drive separate and the data would/could get retained? 2) Following that question is whether it is possible to replace the battery separately from the rest of the systemboard? (Is the systemboard and mainboard the same thing??) 3) Has anyone else ever received their system returned with it running slow and additional software installed? 4) If a technical supervisor promises that your warranty will be extended by 90 days has anyone had them renege on the promise?  How quickly would you expect it to show up online? Thanks in advance!

Answer:IDEAPAD U410 Technical Support - Did they really fix it?

HiWelcome to the forum!!!1) After mainboard replacement, the hardware wont(in most cases) be formatted without the discretion of the user.2) System and mainboard are same, AFAIK, the battery is replacable. You will need to ask the service centre to do so, since your model(U410) has a inbuilt battery which should be replaced by the manufacturer only since it voids warranty 3) Yes, the laptop will start to work slowly. This is because of the hardware change. Reformat is advisable.4) Following every mainboard replacement, the warranty is renewed for 3 months which is applicable on mainboard only and no other parts. Just keep your service bill, complaint number ready if you need to use it.I have answered following my experience in getting my y560's mainboard replaced.Hope this helps!!Regards





Ishaan Ideapad Y560(i3 330m), Hp Elitebook 8460p!(i5-2520M) Hp Pavilion n208tx(i5-4200u)If you think a post helped you, then you can give Kudos to the post by pressing the Star on the left of the post. If you think a post solved your problem, then mark it as a solution so that others having the same problem can refer to it.

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Kaspersky is an antivirus program developed to protect the users from Viruses, Malware, Trojans and other programs which can badly impact the working of users and its private and important data. Kaspersky was developed by Kaspersky lab, based in Moscow, Russia in the year 1997.Kapersky is an powerful antivirus and has been awarded many times, however, due some technical issues it can create some problems and for that Kaspersky offers Kaspersky customer support. Users just have to call on Kaspersky Technical Support Number 1-800-884-0365 to get support.

Visit here: Kaspersky Customer Support Number
 

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All you network and systems administrators out there,

Do you guys use any kind of technical support / help-desk software that is used to log all your techincal support calls whenever a user is having trouble with something? I am trying to look into a good solution for my environment (credit union with 55 users, gonna be around 70 by the time our new branch opens). I need something that will make it real easy to organize and sort all the tech support calls I get throughout the day, but not such that I spend all day just logging stuff into the software.

What do you guys use? Thanks for the help!
 

Answer:Technical support / help-desk software

electech98 said:



What do you guys use? Thanks for the help!Click to expand...

[humor] What do we use? The search feature![/humor]

No seriously, this came up recently:
http://www.hardforum.com/showthread.php?t=869394&highlight=ticket+software
"So I was wondering what kind of application everyone is using for Call Center ticket tracking. Or what are you thoughts."
 

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How DOES one avail oneself of Lenovo technical support, say by phone?  I poked around the Levnovo support website for hours today, and did not find solutions to my problems with me Y570, nor could I find a phone number anywhere to tech support.  Does it exist?













Solved!

Go to Solution.

Answer:Accessing Lenovo Technical Support

have you tried to look at the page below?i believe you'll find phone numbers to call.http://consumersupport.lenovo.com/uk/en/supportphonelist/supportphone.html

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Purchased the new X301 on Sept 8th.  It arrived sometime during the week of Sept 20th.  On Oct 8th less than 3 weeks of use the unit "died". BSOD with "Bad_system_config_info" error.  After 48 hours(?) of working with Lenovo tech support , they determined that the motherboard should be replaced.  Not being happy with the quality I asked to return the unit for a full refund, at which point I was presented with the 21 day warranty that starts from the invoice date and is void if you open the box! Since they do not ship out MB, the unit had to go back to their Memphis repair center. Received the unit back today (Oct 21st) with the same exact issue, BSOD "Bad_system_config_info". Called the tech support and they said I need to send it back! Forgot to mention that this unit is for my CEO.  Being a bit frustrated to say the least, I asked for a full refund.  So far I have been pushed (escalated) twice, and the next level up won't even call back today (they said 48 hours). It is still not clear if we can get our money back or if we end up sending the unit in it will actually be fixed.    

Answer:Lenovo RMA and technical support has gone down the tube

itguy1234,
 
Sorry to hear that this has been your experience so far. 
 
Ideally, (and in most cases) everything works and there aren't any troubles.   If there is a problem, we would ask the customer to call technical support (which you did).   Support should do their best to solve the issue over the phone as that is best for all of us, and if there is a hardware fault, support should arrange for service according to the terms of the warranty - depot, onsite, or through a local business partner.  Support should provide a case number.
 
If the customer is within 21 days, and the system requires service, and it's not something simple like a battery or AC adapter, removable DVD drive, mouse, ect, and the customer does not want service, and has called support and has a valid case number, they can call sales back and arrange a return.
 
As it stands, I believe sales will authorize the return for refund and waive the restocking fee, or can arrange to ship a replacement (charge for it) and credit back when the original unit is returned.
 
I'm sorry that you've had to escalate this case in order to get the service you need.   Let's let the process work, but your business is important, so if you haven't gotten the help you need, please send me a private message with your contact information and the original order number and your service case number and I'll help you get this resolved.
 
Best regards,
 
Mark

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Dear StaffI have a technical problem that I can't find a solution in the forum. Therefore, I am sending you this feedback as well as require your assistance to troubleshoot this problem.Recently, I installed Windows Service Pack 1 for Windows Vista, and my built in speaker was not working. So like the last time this happened, I right-clicked on "my computer", click "manage". Click on the "device manager" tab, clicked on the "sound, video and game controllers". My previous sound card or some sort is there however, the speaker is not working. So I right clicked on it and clicked update software. Now it is updated and it changed into Coxenant High Definition SmartAudio HD2. Now the speaker is working fine. However, the built microphone is not working, and same goes with the microphone that is plugged to my computer. I have searched with the "help and support" on my computer, search through the net and the forums of Microsoft Technet, and I still can't find a soultion. So please tell me how to resolve this problem.I am running on Windows Vista Home Basic, and my soundcard or some sort is Coxenant.ThankyouTedpad

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Hi allHas anyone else fallen fowl of the incompetent Steam technical support ? I have been asking for over 2 weeks snd submitted the Jpeg showing the serial number and Ticket number twice and still not had a resolution to a simple request for a change of email address and password reset - I will never buy a steam / Valve associated game again and wondered if there were any other PC gamers who have had similar or even the same problems with Steam accounts ? It has come to emailling Sega and Creative Assembly, who are yet to respond, regarding the problems I have had - this may get nowhere and Sega / CA may just say.......so ? but if this helps to stop someone else the frustration and delay I have experienced it will have been worth it. I really want to play napoleon too but due to Steam will buy another game from an alternative producer. if anyone else can suggest any other forum's to highlight this issue as a warning to other potential steam account users, please let me know and I will post there toocheersJohn

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To: Microsoft Corporation
  I am writing to two reasons: 1) I want to express my appreciation for the excellent technical support that agent "Ram Joseph" gave me in showing me the proper way to get an email address recorded in the Contact list in Internet Explorer 9. Please
forward this statement to him. 2) I have, recently, tried to send this kind of statement of appreciation for technical support--but each of the entries I had for "Microsoft Customer Support" generated an automatic response that that email address was no longer
being "monitored". I would appreciate, your company responding to this statement--by sending me (using my email address above) the email address I could use to send those kind of statements. I don't want to have to go through the long process I went through
to get to this page. Thanks for your assistance.

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Is there anyone actually providing HP support at the moment?  My laptop stopped working and after hours on the phone, we sent it in for repair.  It came back and worked for 3 hours before it stopped working again.  And now I can't even get technical support on the telephone.  My situation was "escalated" into what appears to be a black box.  Does anyone know if technical support actually exists at HP? /Chris

Answer:The disappearing technical support team

@CRAB0325

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

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I fell for the technical support scam and paid the fee and granted them access to my computer and they were downloading a couple of programs,but at the same time I told a friend about it and they told me to turn off completely. The scammers continue to call me. I am scared to turn on my computer and would like to know what to do about this.already called the credit card company to cancel the payment.

Answer:I fell for the technical support scam

Unsolicited phone calls (aka Tech Support Scamming) from "so-called Support Techs" advising your computer is infected with malware has become an increasing common and prolific scam tactic over the past several years.
In the majority of these cases the scammers use social engineering to trick a victim into spending money for unnecessary technical support or to buy an application which claims to remove malware. In other cases the caller pretends to provide free security checks or direct the download and use of a bogus registry cleaner which purports to find thousands of problems, then offer to fix the computer for a fee. If the victim agrees, the support usually costs hundreds of dollars and often leaves the victim's computer unchanged or intentionally infected with dangerous malware.
Another scam tactic involves tricking their victims into believing that their computer is infected by having them look at a Windows log that shows dozens of harmless or low-level error entries. The scammer instructs their victim to type "eventvwr" in the RUN box to open Windows Event Viewer and points out all the warnings and error messages listed under the various Event Viewer categories. The scammer then attempts to scare their victims into giving them remote access to the computer in order to fix it and remove malware. More nefarious scammers will install a backdoor Trojan or Remote Access Trojan in order to steal passwords and other sensitive personal information which could then be used to ac... Read more

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I received a new Y500 and right away I started noticing problems with it. The first thing I noticed was that I did not receive a license card for the MS Office that I had purchased. Second, the optical drive will eject if I press lightly anywhere on the bezel.  This is a constant problem because I can not hold the machine on my lap without the optical tray ejecting. Finally, the touchpad on the Y500 is completely unusable.  Look elsewhere on the forums for a full description of the problem. To top it all off, I have called support twice now about a week apart, and both times their systems have been down for maintenance and they were unable to assist me in the slightest way.  What good is 24x7 support if nobody can help you? The technical support agent suggested that I call post sales support to initiate a return.  I intend to do just that, for a refund.  At this point I am not interested in owning another "Idea" branded product ever again, and as an IT consultant neither will my clients. I have a new ThinkPad on the way for my work laptop.  I hope it is not as disappointing as my IdeaPad has been.  I know they haven't been the same since Lenovo acquired the Think brand from IBM and I only expect them to get worse. [edited for spelling]

Answer:Y500 Issues & Zero help from technical support

my optical drive bay alway pops out. i'm wondering if thats a hazard of the ultrabay. i tried undoing the drive, sliding it out, then sliding it back in twice...and i was surprised that when i pushed the button in the middle of the tray, it doesn't open. every time i pick it up, my right hand triggers the tray opening. any pressure on the back corner of it triggers it to open. i remember calling Lenovo support the first day I got this laptop complaining that there was no visible serial number on the outside, that the drive bay kept popping out.....before I had touchpad and keyboard issues. I'm wondering if this thing was just slapped together to meet some kind of year end push for sales. I've been trying to get mind swapped out for a y580, but they won't let me exchange it even both systems' base prices are the same. told me i had to return the y500. i guess i'll just have to find a coupon to buy the y580, then send the y500 back. i have a return UPS label but haven't used it yet. i was hoping i could send this back and yet a y580 in return and not be too long without a laptop. Mark at Lenovo offered to help me with it, but i got no reply to the PM's i send after he offered to help with the exchange. unfortunately i want WiDi so i can't go over to the HP dv6t quad because it doesn't have it. i have to keep my system as close to $1000 as i can. i really do think the ultrabay affects how that optical drive unit sits in there.  

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