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Toshiba Satellite L850D - Toshiba Service Station tool does not work

Question: Toshiba Satellite L850D - Toshiba Service Station tool does not work

My service Station is not working.

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Preferred Solution: Toshiba Satellite L850D - Toshiba Service Station tool does not work

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Greetings, I am trying to update my Toshiba Satellite P50-C-11M through the Service Station, however an error occurs. Please note the laptop is roughly a week old only.

As I press install on the updates I get the following message: "The software update download operation failed. Reason: Retrieving the COM class factory for component with CLSID {4991D34B-80A1-4291-83B6-3328366B9097}.

I tried the following solutions and nothing worked:
1. Updated the BIOS Independently from the Toshiba Europe Website.
2. Uninstalled the Service Station and reinstalled it again.

Thank you, and I hope this helps others too.

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Hi there

I can't solve this issue with the Service Station. Every time I press 'Check for Updates' I get the below message. Disabling the Firewall and reinstalling hasn't worked.

Can anyone help?


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I have a Toshiba Satellite L10-B with Windows 8.1, which I bought for my wife. The complementary telephone support period has expired, and I need help.

Ever since I bought the computer, I have been wondering how to check for Toshiba updates. I eventually found out there is a program called Toshiba Service Station that is supposed to check for updates automatically, but I had not even seen that program, or any notifications from it.

I went looking for it using the search feature, and now I know where to find it.

I just today tried to manually check for Toshiba updates using Toshiba Service Station, but it is coming up with an error message to the effect that the program could not initialize, and that I would have to reboot or re-install the program. I tried re-installing the program from the support website, and I'm still getting the same error message.

Where do I go to from here?

Answer:Satellite L10-B - Toshiba Service Station not working

I'm currently having a different problem but with my Toshiba Service Station on my Toshiba Satellite P70-A laptop 8.1 notebook/laptop.

I had when Windows 10 free upgrade became available. Had upgraded it to Windows 10. I've been having a couple of issues with my Toshiba since the upgrade. But I'll address them in another thread.

The problem I'm having is the Toshiba Service Station as well. I got a notification alert in Notification Center from Toshiba Service Station. That there was some new updates to download and install. I opened Toshiba Service Station. Clicked the Download button. Waiting for the Download Progress bar to progress across. But it wasn't downloading as the download progress bar wasn't even downloading a small file size update for one of Intel drivers. I'm like waiting and waiting for the progress bar to fill. But only see an inch of the bar filled. The update was only over 300mb to download. My internet speed is fast. So I'm not sure what's taking so long to download.

Please tell me what I should do?

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I have a Satellite P850-12 laptop that is 2 months old. It's never been a fast starting computer, and now Service Station is giving me the error:
Unhandled Program Exception!
Source: Toshiba ServiceStation
Message: External component has thrown an exception.
Target: Void Initialize Component()
Inner Exception: None

(WHY are the error messages not copyable so you don't have to type it out while going back and forth to the error message?)

Anyway, reading on the forums, someone said to go to the Toshiba site, download again, uninstall, then reinstall from the download, which I did - still doesn't work.

It tries to start when the laptop does and it hangs for a long time before giving the error message. Dag gone Windows did another update a few days ago which I had to uninstall because it kept the computer from starting at all so I think that's what took out the TSS.

Any ideas on how to get it working again and leave me alone? Thanks.


Answer:Satellite P850-12 - Toshiba Service Station Error

It is well known that original recovery image contains many Toshiba specific Toshiba tools and utilities and also some additional applications and almost all of them starts with Windows. That?s the reason why almost every new Toshiba notebook starts slowly.

It can be changed. You must modify start-up option and disable some useless services to start-up with Windows. That?s not a big deal.

Back to your main problem: Toshiba Service Station. This piece of software starts with Windows and inform you about software updates. To be honest this is the first application that I have removed from my system.
Anyway, what you can do is to try to reinstall it. You have done it already but next time after removing it from the system try to clean up the registry entries using CCleaner.

If nothing helps only way to get it work again is to reinstall OS using HDD recovery option.
At the end I must write again: remove it from the system and problem is solved. You don?t need it at all.

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since a moment the Toshiba Service station software don't work on my computer when i open nothing happened and i can do anything.

And another problem:
When i turn off my computer there is an error message "Program prevents closing windows" and this program is Toshiba Service station who is running Windows installer.

Do you have an idea ?

Thanks for help.

Answer:Satellite C870 - Toshiba Service Station Problem

Uninstall the Toshiba service station from the system.
Clean the OS using CCLeaner (3rd party software which can be downloaded from different websites).
Download the Service Station from Toshiba EU driver page and install it again.
Reboot the notebook.


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I am using a Toshiba A 350 and downloaded Toshiba Servc\ice Station utility for win 7.
It fails to open (even if admin rights).
The TsmachInfo service is started in srvices.

Any workarounds or do i have to install somthing more to this working?

Answer:Satellite A350 - Toshiba service station for Win 7 is not working

Did you install win7 yourself using a generic Win7 disc?

Sounds like you need to install the Toshiba Value Added Package (for Win7 not Vista)

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Hey guys i need your help,

I installed windows 7 ultimate on my toshiba Satellite A505 s6970, and i downloaded all the drivers for it from and i installed them all.

When i open device manager, 3 devices are not installed (2-Base System Device // 1-Unknown device).
Then i installed toshiba service station (windows vista / 7 32-64bit because my windows is 64) that he will search and download automatically all the devices needed, but it doesn't open on windows 7, it was working perfectly on windows vista.

Also the eco utility isn't working, and the touch media buttons work great but without giving that beep voice.

Thanks for Your Help

Answer:Satellite A505 s6970: Toshiba Service Station isn't working on Win 7


To be honest I have no experience with this tool.
I?m using Tempro.

However, I assume Toshiba service station was not tested and not designed for Win 7 at this time.
Maybe you will need to wait for next update which would work with Win 7 properly.

You must understand that the Win 7 drivers were published as Beta version? this would mean that the final version would be released in the next time?
In my opinion you should take a look from time to time on the Toshiba US page.
I noticed that every day new drivers are released and published?.

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I bought a Satellite L70 C 12 T
The Toshiba Service Station requests software updates.

What is the Rica Kit Patch Version 5.02 doing?
Why should I install it?

There is no information about RicaKit.



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Recently every singly time I use my Toshiba Satellite A500 I get an error message 'Toshiba Service Station stopped responding'.

1) I start up the computer. All good.
2) I go into internet explorer, ms word or ms excel (my three most frequently used apps)
3) In the process of that app coming up I get this error message.
4) The error message sits for about about 30 seconds to a minute. Then the program continues it's start up process and I can continue working without further issues.

While nothing serious appears to have happened it is extremely annoying (especially when you are in a hurry). What could be the reason for this error message and what can I do to fix it?


Answer:Satellite A500 - Toshiba Service Station stopped responding

To be honest I don?t know why this happen but what I can say is that this application is not so important and you can remove it from the system. I have done the same and I?m not missing it at all.

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I have a Toshiba Satellite L500 PSLS0A-019002 with Windows 7 Home Premium pre-installed that I received two months ago as a gift.

Apart from disliking some the quirky and useless (to me) Windows Vista / 7 features, as the desktop is loading I get the error message "Toshiba Service Station has stopped working" which proceeds to find a solution, but apparently never finds one because this condition repeats itself every time I boot.

On another thread in these Toshiba forums, someone suggested downloading the independent utility called Toshiba Service Station and reinstalling it. I do not see such utility listed on the downloads page for my Toshiba model. Since I don't even know what the Toshiba Service Station does (unless it goes by another name - Toshiba Bulletin Board perhaps?), I have no idea what is causing the error or how to correct it.

Does anyone have a more precise solution?

Answer:Toshiba Service Station has stopped working - Satellite L500 PSLS0A


Service Station is not currently active in Australia, so you can simply uninstall it.

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I have a Satellite L850-0C9 laptop and Toshiba Service Station is recommending I install the new BIOS update labelled "Satellite Pro C850 BIOS Update - v6.50".

Should I install this as its not the same model as my laptop,
If not why is Service Station recommending I install it?

Answer:Satellite L850/0C9: Toshiba Service Station recommending wrong BIOS update?

I assume this is your notebook and these are all the drivers and BIOS available for this notebook model:

The latest BIOS is v6.50 and it looks to be the right one.
The Pro C850 seems to belongs to the same series so possibly the BIOS is the same.

However, the BIOS update is always an sensitive procedure and from my point of view it?s not really necessary if you don?t have an serious problems.

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Is it better Toshiba Service Station Vers. 2.6.13 or MSI Wizard Toshiba Service Station last update on 02.26.2015?
Also why, if I remove the first in favor of the second it will be unable to put it back in the future?

Answer:Toshiba Service Station v2.6.13 vs MSI Wizard Toshiba Service

MSI Wizard Toshiba Service isn’t known to me but Toshiba Service Station is preinstalled on most Toshiba notebooks and tablets and this software notifies you about the new software and driver updates.

It’s a nice tool in order to keep the software always up to date.
Therefore I would not recommend you to remove this utility from the system.

Nevertheless if you already removed this utility, you are able to download this software from the Toshiba driver website.

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I want Toshiba Service Station on my Laptop, and for some reason it won't install. It keeps saying my computer has not been modified. I don't know what that means. Below is the screenshot of what it is saying when I try to install Toshiba Service Station.

Answer:Toshiba Service Station

The message is simply telling you that the installer has made no changes to the computer, the software has not been partially installed. Does the software advertise compatibility with Windows 10? There may be compatibility issues.

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Please will someone help me figure out how to fix Toshiba Service Station ,Has Expired All Of A Sudden.,..No Updates Either.

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Is there anybody on here that has a Toshiba laptop that knows if the Toshiba Service Station is an important utility to keep because everytime I start my computer the program comes up and prompts me for a software update for Internet Explorer, so any feedback about this program is appreciated

Answer:Question about Toshiba Service Station

I've seen it and think it merely duplicates what Windows Updates can do for Windows. It may help with the other programs bundled with the computer. My wife has a Toshiba from Sept. but she hasn't had a need for the program.

I came into possession of a Satellite L655 that is just over 4 years old with a failed HDD but I put in a used HDD and installed Win10TB, works very good. Only had to download the Win8/8.1 Video driver to get better than 1024x768 resolution.

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Message comes up at start up on Toshiba Laptop running Windows 7 saying:

Unhandled Program Exception!

Source: Toshiba Service Station

Message: Attempting to read or write protected memory. This is often an indivation that other memory is corrupt.

Target: Void InitializeComponent()

Inner Exception: None

What does this mean? And how do i fix it? Im computer stupid, so step by step help would be nice if its at all possible... All the sudden around 2 days ago my computer was running as if it was still brand new, and now after seeing this at start up it wont open the start menu without freezing up for multiple minutes at a time. HELP.

Answer:Toshiba Service Station Error

Quote: Originally Posted by Megnxnic

Message comes up at start up on Toshiba Laptop running Windows 7 saying:

Unhandled Program Exception!

Source: Toshiba Service Station

Message: Attempting to read or write protected memory. This is often an indivation that other memory is corrupt.

Target: Void InitializeComponent()

Inner Exception: None

What does this mean? And how do i fix it? Im computer stupid, so step by step help would be nice if its at all possible... All the sudden around 2 days ago my computer was running as if it was still brand new, and now after seeing this at start up it wont open the start menu without freezing up for multiple minutes at a time. HELP.

Boot into safe mode (F8)

To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.

The procedure:

* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Attach the ZIP archive to your post using the "paperclip" (file attachments) button.

To ensure minidumps are enabled:

Go to Start, in the Search Box type: sysdm.cpl, press Enter.
Under the Advanced tab, click on the Startup and Recovery Settings... button.
Ensure that Automatically restart is unchecked.
Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
Ensure that the Small Dump Dire... Read more

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Seems to me a bit of confusion regarding the 2.2 versions and the 2.6 versions, when you click on the V2.6.16 you get a screen shot of version 2.2.13 that lets you dnload at a lot faster speed and multiple dnloads

Version that I had was V2.6.8 listed for Windows 8.1 no new listing for Windows 10.

V.2.6.8 is now upto version V2.6.16.0 dated 2015

V2,2.13 is now upto V2.2.15 dated 2016 and a much larger file about 2.5x bigger than V2.6.16.0

Can any one explain ?

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Today I have a problem, when I click on "check for updates" appears that there isn't connection to the internet but the internet is active and works with other programs.

My pc: Satellite P70-B10D

Answer:Toshiba Service Station canít connect to internet

Does the issue still persist?

I’m asking because in my case the Toshiba Service Station application provides all the information properly.
I guess in your case some security settings (antivirus, firewall, etc…) may prevent the service station from establishing the connection.

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Please refer to recent article at:

Title: Dell, Lenovo, and Toshiba computers at high risk from installed support-ware

I have an All-in-one Px30t. What is Toshiba going to do to fix the Toshiba Service Station security hole?

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Toshiba Satellite L55 -A5226, W10. I don't find Toshiba Service Station on my computer. I may have lost it a while back while resetting it. I've looked on the Web but didn't have success. I don't even remember if it was ever there, although I thought all Toshiba's came with it pre-installed. I know I had it on my older Toshiba, running XP. Ideas?

Answer:Where to find Toshiba Service Station app Download

Mr Ed said:

Toshiba Satellite L55 -A5226, W10. I don't find Toshiba Service Station on my computer.

Toshiba OEM software is often specific to each model. You need to go to Toshiba support and look for the downloads appropriate to your model, here...
Drivers & Software Support | Toshiba

Unlike my Toshiba, yours appears to be officially supported for Windows 10, however the Service Station is only available for your PC in versions for 7 and 8. It does not seem to be supported for Windows 10. This may not be a bad thing though, apparently it needed patches to fix security vulnerabilities: Toshiba Service Station Security Update

PC World said:

The Toshiba Service Station application creates a service called TMachInfo that runs as SYSTEM and receives commands via UDP port 1233 on the local host. One of those commands is called Reg.Read and can be used to read most of the Windows registry with system privileges...

Security vulnerabilities found in support software from Lenovo, Toshiba, and Dell | PCWorld

Edit: Until a few minutes ago I did have the W8 version installed on my W10 machine. It seemed to run OK, but I never accepted the T&C when I read just how much info Toshiba wanted to collect - it has just been uninstalled

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Had my Satellite P500 PSPG8A-01U004 for 18 months and never saw what Service Station was or meant to do.My newer C660 machine cranked up Service Station and I stepped through a BIOS Update to Version 1.60 recently, so now I know what I am missing.

All my P500 gets is the followup message Microsoft is investigating the problem.
but nothing seems to be happening.

Answer:Toshiba Service Station has stopped working

Almost 2 years I own Satellite P500 and it is definitely my best Toshiba machine I had until now. My machine still runs with original BIOS version and original preinstalled recovery image.

I?ve removed Toshiba Service Station after first start and don?t want to have such programs running n the background slowing down notebook?s performance and inform me about some updates that I actually don?t need. All I install are Windows important updates and updates for antvir application. Nothing more than that.

Anyway, if you have problems with Toshiba Service Station, remove it from the system and install version offered on Toshiba download page -

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No server for upgrade .. this is the situation from january until now!

Can i do ? please see my attachment

il service station ? da gennaio che non funziona. sempre errore che vedete in allegato.. chi mi pu? aiutare ?

win8.1 64 bit
service station 2.6.14.
internet ok
firwall ok
antivirus ok

the problem is Toshiba server?

Answer:Toshiba service station - No server support

On my Satellite S50-B everything works properly and download is possible. I don't know if there is some “global server” responsible for connection or there is a server for each country.

I don't know if this could help but try to reinstall Toshiba service station.

By the way: have you some problems with your machine? I mean, is there some reason for updates insallation?

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Window comes up stating
"Toshiba Service Station has stopped working"

It provides two choices: check online for a solution & close program
close the program

When check online is selected nothing seems to happen ... the moving dashes indicating
something is loading occur briefly then nothing browser window opening, no report,
and yet the service station continues to not work.

What's happening here?

Problem event name: CLR20r3
" signature 01: toshibaservicestation.exe
" " 02: 2.1.3516.17155
" " 03: 4a899406
and so of for 9 signatures.

Answer:Toshiba Service Station has stopped working

In addition to the above problem in Utilities have also noticed that
PC Diagnostic Tool does not open.

Hmmm is there some way I can check Toshiba utilities,
this is a new machine so rather disappointed to find things not working.

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If any could help would much appreciated,

Did a clean upgrade to windows 7 with no problems couple of months ago. Now when I start up get error message: Toshiba Service Station Stopped working.

I've uninstalled and reinstalled the file several times, and re-downloaded the file but same error appears after installation. Is there an update somewhere for this, or a new version?

Answer:Toshiba Service Station stopped working

All you have done is right and obviously there is some problem with Win7.
Maybe Toshiba will release new version soon.

Which notebook model do you have?

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Hi all,

We bought a Satelite L50-C-1GX this week and the Toshiba Service Station does not work. It opens up fine, but after it's found possible updates and you click 'Install' it just freezes and won't allow itself to be closed by anything but the task manager. Any ideas?


Answer:Toshiba Service Station crashes running on Satelite L50-C-1GX

No one...?

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I have Satellite A505, and the Toshiba station service stop working.
I uninstalled the application and replaced for the latest version 2.1.33 and the problem isn?t solved.

The station service message is "the Toshiba service station application failed to initialize. Try to reboot or reinstall the application".
Any suggestions to solve the problem?

Answer:Toshiba service station stop working on Vista 64

To be honest I never heard about such application and maybe is this some country/continent specific application. I have European model and we have some similar application called TEMPRO. This application runs in the background and inform user about some new updates or driver downloads.

I don't know if this Toshiba service station is designed for the same purposes but I can tell you for sure that this application is not so important and you can live without it. I have removed TEMPRO from the system. In my opinion, if you have such problems with it, just remove it from the system and problem is solved.

Can you please tell us for what is this application needed?

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Hi Everyone

Just purchased this new Toshiba Satellite L50-B laptop, downloaded the firmware update and then it said the DVD software needed updating. But it seems the boxes are greyed out in the Service Station app. Please can anyone help?

Thanks in advance.


Answer:Re: Toshiba Service Station - Cyberlink Power DVD Update

Hi Ben

Pretty often messages from service station can be confusing. You have new notebook and if everything works perfectly you don't need to install any update, especially not for DVD player.

As far as I know service station just offers information about updates but you are not forced to do this.
I use my notebook since more than three years with original factory settings and I didn?t install any update for drivers or preinstalled software. Everything works well and stabile. Why to change anything?

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Upon start up I receive 2 error messages.

First says Toshiba Service Station has stopped working and second says cfFncEnabler has stopped working. Windows is searching for a solution and will notify you when was is found.

Close program.

Any ideas as to why and what I can do about these?

Answer:Toshiba Service Station & cfFncEnabler has stopped working


Hmmm? maybe there is something wrong with both applications?
In such case it?s always advisable to reinstall advisable applications?

The Toshiba Service Station is a stand alone application and can be downloaded from the Toshiba driver page?
The cfFncEnabler seems to be an program which controls the FN buttons.
So you will need to reinstall the tools which control the FN buttons?

As far as I know this is a Toshiba Flash Card Utility and VAP.

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For the last few weeks, every time I start up my laptop I receive the message that "The auto check feature of Toshiba Service Station has expired".

I've tried re-installing/repairing the program but it hasn't made any difference. It still seems to work but I find this annoying and I'd like to resolve the issue.

Thanks for any advice.

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My event log is full of these errors, how do I fix them?

Log Name: Application
Source: TOSHIBA Service Station
Date: 6/11/2010 12:25:46 AM
Event ID: 0
Task Category: None
Level: Warning
Keywords: Classic
User: N/A
Computer: Starlight-PC
Error checking dependency [53ee74f7-f860-41ab-8896-9ecdcaefb43a]: Unable to retrieve file version!

Answer:Error checking dependency (TOSHIBA Service Station)


Use CCLeaner (it's a free tool) and the log files should be deleted?
Maybe it helps?


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Hello there,

there was recently a "patch day" in Toshiba Service station. I believe from my memory the patches came out earlier but I installed them on 23 april 2010. There were three patches and as far as I can reconstruct from the system recovery it were:

- BIOS flashing
- HDD/SSD Alert patch
- HDD Recovery patch.

So, besides that I had problems getting the BIOS flashing patch to run, eventually succeeded by extracting the installation files to a different location and run it with administrator rights.

My problem is, that after this patch session, my Toshiba Service Station does not start up any longer. When I start my system, after logging on it seems to start up but then always closes again with the windows error report saying "stopped working" and that's it. I am not sure of which patch this could be. Also I believe that one of these patches said in the description that it will update Service Station itself?! I downloaded Service Station from the Toshiba Website but it will not turn out to the better, doesn't matter if I uninstall it before, start the installation with administrator rights or not.

My system is Satellite A500, Windows 7 64bit.

I hope you can help. Unless I cannot access updates any longer!

Note: Some days before I installed a graphic's driver for my Nvidia GT 230m FROM THE NVIDIA WEB SITE. Why did I do so? I experienced literally HOURLY an unwanted system restart and as I can see from the problem report it ... Read more

Answer:Service Station closes after starting after install of 3 Toshiba patches


Simply said; Toshiba Service Station crashes and new installation of this tool didn?t help.

Well, because you are not sure what?s wrong and according to the posting, you have got some other problems related to the software, I recommend to recover the notebook using the HDD recovery option!
This will set the notebook to factory settings.

Of course you should backup the data if you have important files?.

Run HDD recover and after that check how the notebook would functions!

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My toshiba qosmio x500-128 is taking forever to boot up these days, iver rolled back the system using system restore, ive stopped any unessential startup services that i know are not req at startup but the system still takes forever to boot, ive also updated to the latest BIOS etc

Another thing is that everytime i login i get the error that Toshiba Service station has stopped working...

any help would be greatly appreciated

Answer:Qosmio X500-128, taking forever to boot also Toshiba service station error


Toshiba Service Station is a simple tool/software.
If this has stopped working, then you should try to reinstall this again.
For that visit the Toshiba European driver page and download this tool for your notebook model.

Regarding slow boot;
I?m not quite sure what?s wrong here?
Maybe you should firstly check the HDD? for that you can use the free software called Drive Fitness Test.
You said you have checked all background processes?
You can try the CCleaner too.
The cleaner cleans the registry and you can edit the msconfig and autostartup too using this tool.

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Portege M200 - CPU runs only at 600 MHz

I have a Portege M200 with a Dothan Pentium M 725 supposed to run at 1.6 ghz but posts a 598Mhz
clockspeed. I updated the bios to 1.8.

I read in a previous 'locked' post ...... :

...there is supposedly a DOS base utility from Toshiba to solve the issue. .
it is said it is not a Bios issue.....................

Can anyone direct me to this utility?



Answer:Portege M200 - CPU runs only at 598 MHz ! Toshiba DOS Base Service Tool

The answer is here...thank all and whoever is responsible:

The key is a utility called ' pom200t1 '

You will need the following.

A floppy or if you don't have one an external floppy drive, or if you are savvy to be able to boot a file from a CD-Drive.
You will also need WinImage as all the files you download come as .ima files
Download and (if one doesn't work the other should).

You can find them here: (this one is a last ditch attempt).
Then follow these instructions from the site I posted before:

Symptom:CPU stays at 598 MHz constantly.


1) Boot into BIOS. (Press "Esc" during the boot process, before the OS loads, but after entering your password, if you are using boot-time password protection).

2) Look under the "Others" category.

3) If the motherboard doesn't have enough information about the CPU, the category "Dynamic CPU Frequency Mode" will be blanked out (you won't see it).

If the laptop is in this condition it will never go faster than 598 Mhz until you perform the following procedure.
Note: Although this utility says that it is for a Toshiba Portege M200, the particular fix you need might work on other Toshiba laptops.
It has worked on 3 different Toshiba Satellite Pro M15 S405s, but *USE AT YOUR OWN RISK*.

1) Boot into Windows and create... Read more

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Hi all,

I bought a Tosh laptop a year ago and I like to keep the programs and services up to date.
When I visited the site the other day I notice my laptop model is now discontinued...someone else in the family just got a new Tosh laptop and I noticed many of the basic Toshiba programs and services are much newer than mine.

Does anyone know how long we get updates for? End of warranty? End of production?
I've downloaded a similar, newer Tosh's programs and they work great - I don't know why my previous Tosh software updaters didn't give them to me. Of course some newer models will have some newer features which won't be compatible with mine.

Has anyone else noticed this about their laptop?
Very quickly after purchase, the software support dries up...

I attended the Windows 7 launch and was given a free Ultimate disk which is just lying there.
I'm thinking about slipstreaming the newer updates into it, and I notice I can add newer driver updates. I'm beginning to think my laptop's software has reached the end of the line for backup and recovery - maybe slipstreaming a retail Windows disk with newer Toshiba programs and drivers would be better for future reinstallation. What do other users think/do?


Answer:Re: Driver and Toshiba Tool support after Satellite has been discontinued


You can always download the drivers, tools and utilities for Toshiba notebooks even if the notebook is not more available on the market.
Even the drivers for very old Toshiba notebooks are read for download.

You have to visit the Toshiba European driver page and have to select Archive in the first category ?Product type?.
Drivers for older notebook series are moved to the Archive and can be found there.


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Relevance 86.1%

Hi everyone,

I have problem with those two buttons on right top corrner on my toshiba r600, i just try everything and buttons not work.

I associate buttons with valid exe files in toshiba assist/toshiba button support/ register with target paths but buttons still not work,
also i check bios there are nothing that can enable/disable those buttons...etc...

all other things installed successfully such as drivers, software everything that i donwload from toshiba support page.

Any help???

My windows version is windows server 2008 enterprise sp1 x64.


Answer:Portege R600 Toshiba button (backlight, toshiba assist) don't work


Did the buttons work with the previous OS preinstalled by Toshiba?

I think the problem is the Windows Server 2008 enterprise sp1 x64?
Possibly the Value Added Package does not support it fully?

Of course the Windows Server 2008 OS is based on Vista but it?s not the same and I think this is the problem?

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Hi everyone,
I have a "Toshiba Satellite Pro A10: P4-M 2.2 GHz/XP Pro/15" TFT/40 GB/768 MB".
I installed the Windows XP Service pack-2 in my notebook.
After updating to winXP SP2, the only way to start up my comp after putting it in "standby mode" or "hibernation mode" is to witch power off and then start up.
I reinstalled "Toshiba Power Saver" but nothing came of it.

What can i do about it?

Kind regards,

Answer:Toshiba Satellite Pro A10,Windows XP Service Pack 2

Obviously does the Service Pack 2 not match with the preinstalled Power Saver.

First facility you have is to wait for an updated Toshiba Power Saver version which is XP Service Pack 2 tested.But till then you have no "Standby" or "Hibernation".

Second facility. If you need the "Standby" or "Hibernation" Function, uninstall the Service Pack2 and wait till their is a solution for the Power Saver Problem.

Sounds both not perfect,but I think the second facility is the best way. Toshiba will surely bring a new Service Pack 2 tested Power Saver version.


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My toshiba doesn't want to boot,and I can't press F2,F8or F12.

I tried everything unplugging the battery,taking out the HDD, everything!!

And i can't do absoloutley nothing when i turn it on no button on the keybored does anything.

Please help!

Answer:Toshiba satellite P300 (-1CD) won't boot past toshiba splash screen.


Perform the following steps:
-Remove the battery and Power adapter
-Press and hold the power button for 30-45 seconds (with battery and power still removed)
-Insert just the battery and attempt to boot the laptop.
-Insert just the power adapter and attempt to boot the laptop.

If still unsuccessful: Remember to remove battery and power before removing/installing components

-Remove the power and battery
-Remove the hard drive from the laptop and attempt to boot with the battery installed. Do you receive any error message?
-Remove the memory modules from the laptop
-Insert just the battery and attempt to start the laptop (you should receive beep error)
-Try inserting just one module of memory and test (swapping modules after each attempt)
-Remove the optical drive and test.
-Try disconnecting the CMOS battery for a few minutes then re-connect and try.

How to take apart a Toshiba Satellite P305 series notebook

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when using the above card, and TRENDnet TEW-311BRP WireLess Broadband Router, I cannot get a stable connection.

It always connect and disconnect me.

I use this machine and card all over the world: airports, hotels, offices and it works great.

I asked the dealer to replace the 311. Same problem.

However, if I stick TRENDnet PCMCIA card and disable the Toshiba Wireless LAN Mini PCI Card, I connect w/o disconnections.

any idea?

Answer:Toshiba Satellite Pro Laptop and Wi-Fi Toshiba Wireless LAN Mini PCI Card

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My laptop cannot tell me any post after the Toshiba logo just black screen. Cannot get into the bios or anything... These are the things I have tried:
Taken hard drive out,
Taken ram out and only tried one..
Taken Battery Cmos battery out for a few minutes..
Had a look at the motherboard and fan is not even working when I turn it on..
I have taken the cpu and put it back in..
Defiantly Sounds like the motherboard problem but want to know if its just a chip that needs to be replaced and soldered.. If anyone has any ideas that will be awesome.


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I had been using Toshiba A30 for a pretty long time but I had some serious problems and contacted local Customer Support Dept... But I thought it's better to contact Toshiba Europe or Toshiba Worldwire regarding my concern...


Answer:Satellite A30 Ė Should I contact Toshiba Europe or Toshiba Worldwide?


What a strange question?.
If you have some problems with you notebook you have to contact the authorized service provider in your country.
The technicians should help you.
But listen; if your notebook is out of warranty (and I think it is) you will have to pay for the reparation!!

But what?s a problem with you unit???

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I came back from a nice weekend away to find a Toshiba laptop awaiting me for repair. The problem was simply, the service pack 1 install failed and making laptop to boot loop.When booting up Windows, The "Windows is loading files" loader appears, then a pop up says that the start up repair option is trying to find the OS. After a few seconds, I get this message "Windows cannot repair this computer automatically". So, I selected an option just below that which says "View advanced options for system recovery and support". This allows me to select the keyboard input type, which I select the UK method.After selecting this, I get this error message "You must log in to access System Recovery Options.....". At this point, it should ask for a user and password, it does not. I press OK to restart and back to square 1.The next thing I did to press F8 on boot to access the repair your computer option. This was still the same error message!The other option I had was to boot from a Windows 7 cd for repair. Selected language and such at first and selected the Repair your computer option. From this, it searches for the OS on the HDD, it detects as Windows 7 so I press next on there. After this, I see all the options to start up repair, system restore and such. I decided to select system restore! It found 1 system restore which I needed to help the laptop boot again, so I selected it. Now I have another pop up message saying "You must always resto... Read more

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Relevance 83.23%

Model:- PSPE8A-025002

OS:- Windows7 Ultimate (32bit)

On Windows Start up I get a service stopped notification - "TOSHIBA Power Saver service has been stopped so settings cannot be changed."
This is the only issue other than the known Windows 7 change in behaviour where the Eco Power Saver side button no longer works but by the usual Control Panel/Power Options I can select and change Power plans as normal. So this is just an annoying pop up on start up.

Advice on preventing the annoying notification welcome.


Answer:Satellite P500 - TOSHIBA Power Saver service has been stopped error

Hi Rob,

Have you tried to reinstall Toshiba Value Added Package? It contains the Power Saver where you get this error message. You can download it here: > Support & Downloads > Download Drivers

I would also recommend reinstalling the Eco Utility.

Good luck! :)

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Relevance 83.23%

I have A100-599 with Vista pre-installed. As you know there is Toshiba Power Saver bundled with vista mobile power settings. Not always, but sometimes when I turn on the computer and windows starts I get this message "Toshiba Power Saver service couldn't start".

When I checked in Control Panel->System->Services if the service indeed off I saw that it did start and is running.

Can someone tell me why this message sometimes pops up? Is it a software issue or may be there is a problem with the hardware?

Answer:Satellite A100-599: Toshiba Power Saver service couldn't start


The simplest way to solve this issue is to recover the OS with the Toshiba recovery CD.
In this case all programs and the whole OS should works without any problems.
You have suggested that you have the recovery CD. Use it.
Before you will start this procedure, make a backup of your all important files

software reviews

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Relevance 82.82%

I have a Toshiba Satellite laptop. I think it became infected with ad ware. I removed the ad ware with anti virus software, but now my laptop runs very slow. I'm trying to use my Toshiba recovery disk to erase everything and reboot the whole computer. when I put in the recovery disk in, it starts the process but then it says NTLDR is missing and wont complete the process.Is there anyone out there who knows what this means and could help me with this.

It's a A-100/A 105 model

Answer:Help reinstalling Toshiba software in Toshiba satellite?

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Bought one of these for my mother and it's been a nightmare. The first one had an issue with the keyboard that caused it to type random characters on the screen.

The replacement was working fine for about two months, now the touchpad has stopped working. I can use the touchpad in the BIOS so I know it's not a hardware fault. Tried every driver available, including the ELAN (that brings up a CRC problem) on the Toshiba website and nothing would work. Tried the reinstall keeping my files, didnt work. Then finally took an image of the disk and did a full Windows 10 install and it STILL doesnt work.

So what am I meant to do now, install Windows 8 on it and see will that work. Why do Toshiba push Windows 10 on people when they have not made sure that the software and hardware are compatible.

Answer:Toshiba Satellite C55-C1K1 - Windows 10 does not work


I installed Windows 8 on the laptop, and STILL the touchpad would not work. Finally found a thread on another site, which mentioned that for another (similar) C55-A model of Toshiba, the solution was to update the BIOS. So I downloaded the latest BIOS update and installed it. Rebooted after the update, and the touchpad started working again. Rebooted a few times and still it worked.

Finally imaged back the original Windows 10 OS to the hard drive, and the touchpad and F5 (enable/disable) both now work. Toshiba need to have a note sent with these laptops or have a recall. Two days lost on this nonsense.

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I need Drive FUNCTION KEY please

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Relevance 82%

I downloaded the following drivers (for my Notebook; Satellite A10-163 Model number : PSAA9E)


I unzipped each of these and can only find a PROUnstl.exe file, which un-installs any existing drivers; I cannot find a "Setup.exe" or anything that sets up either of my wired or wireless networking cards. I am using Windows XP Home edition.

Is there anywhere I can get a driver that has an easier to use "install.exe" file in it?

Is there anyone that can help me over-come this problem?

Answer:LAN Drivers from Toshiba Website - won't work - Satellite A10-163


First of all, all drivers which are available on the Toshiba driver page should works properly. I?m 100% sure about this. If you don?t find any setup.exe or install.exe in the driver folder so you have to use another driver installation procedure.
Go to the device manager, choose the LAN card and install the driver. Please choose the driver form the driver download place.

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I upgraded my 8 month old Toshiba Satellite laptop to Windows 10 and now I can't use the touch pad to move the cursor. The arrows work, but only allow me to go up and down the menu screen. I can't do anything. Ive tried restarting my laptop, but that doesn't help. So, it has rendered my laptop useless. How can I get my laptop to qork. I was able to use the keyboard to log into my side of the comouter, but that's it. Please help!

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in short my friends rebooted his little gil laptop to window xp 2000 and now we cant get the laptop to connect to the wifi its like the laptop doesnt reconise it has a wlan installed so imthinking maybe we lost a driver

ive ogne ito device manager and it say 1394 net adapto and unknown device

any help

Answer:Toshiba Satellite Pro a200 - Cant get my wifi to work

sounds like a driver issue. Reinstall the drivers for the device.

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Relevance 82%

My radius 11 touchscreen not working anymore , i tried to boot from ubuntu live usb and still not working so it probably hardware problem
Any suggestions

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Relevance 82%

I recently had to reinstall XP on my Satellite M30 PSM33A

I have most of the drivers but have not been able to get Toshiba power saver to work, nor the FN keys, the drivers I downloaded off the site installed but say "cannot open as you do not have access rights".

This is frustrating as my screen is really dim.
Also, my CD drive works but I cant play DVDs - it says I have an incompatible driver and I've tried everything

Can anyone help? Cheers

Answer:How do I get Toshiba power saver to work on Satellite M30?

PSM33A must be Australian notebook model so please download all drivers, tools and utilities from

There you can find all stuff you need. I don't know what is wrong there but please install all stuff following this installations order:

1. Chipset Driver
2. Microsoft Updates
3. Display Driver
4. Common Modules
5. Hotkey for Display Devices
6. Display Device Change Utility
7. Sound Driver
8. Touch pad Driver
9. cPad/Touch pad On-Off Utility
10. Modem Driver
11. V.92 Modem Driver
12. Wireless Network Driver
13. Atheros Client Utility
14. Network Driver
15. Infrared Driver
16. ConfigFree
17. SD Host Controller Driver
18. SD Memory Card Driver
19. SD Memory Card Format
20. Power Management
21. Utilities
22. Button Controls
23. Console
24. DVD Player
25. Drag'n Drop
26. CD/DVD Drive Acoustic Silencer
27. Skins for Windows Media Player
28. User`s Manual
29. Screensaver
30. Wallpapers
31. Sun Java Runtime Environment

I hope this will help you to install all drivers and Toshiba tools and utilities properly.

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Relevance 82%

I have a new Sat U300 and the Toshiba DVD player refuses to work a, the message is that a module is missing.

Any ideas?

Answer:Toshiba DVD Player on Satellite U300 does not work


where?s the problem. Uninstall the current installed version and reinstall the Toshiba HD-DVD player. It would be the best if you look at the [Toshiba Driver Download Site|] for updates of this program.

If this does not help, backup all your files and perform a full system recovery, which should really help.

Otherwise, give some feedback here.


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Relevance 82%

Hello ... Pls I need help I have notebok Toshiba A300D-20E ... I install Toshiba assist and accessories and it not work ...
what can I do with this ?

<img src = "" height="400px" width="450px">

Answer:Satellite A300D-20E - Toshiba assist does not work


The error says that registry is broken? maybe some entries are faulty? who knows?
I recommend uninstalling this software firstly.

Then you should clean and repair the registry using an special tool. I use CCleaner.
Its freeware and repairs the registry entries as well.

Run CCleaner several times also after an reboot.
Then you could try to install these tools again.

Good luck

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Relevance 81.18%

I got a s-video cord to hook my lap top up to my television and it's not working for me. I've been trying for the past two hours, so I decided to reach out at this point. I've been hooking up my s-video to the tv and then to my lap top.

so here's what is going on. I've been going to connect to an external display. When I do, and I have to click on the advanced settings. and in the monitor tab there is GENERIC TELEVISION. When I click on it, it won't stay on the TV. I don't necessarily know what to do. I've even done the Fn + F5 like the Toshiba manually mentioned but just doesn't work.

Any help is appreciated!


Answer:My s-video cord won't work for my Toshiba Satellite R15-S822. HELP!

The TV-out on your laptop is only for playing DVD-videos on the laptop's DVD-drive to watch on a television.

To run Windows & applications on an external display, buy a standard D-sub VGA cable, plug one end into the VGA port [Toshiba call this an RGB (monitor) port] on the rear panel of your laptop, then plug the other end into either a monitor or a dual PC/TV which has a D-sub VGA input. If the TV has no D-sub VGA input, you can't use it for that purpose.

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The chicony web camera doesn't work on my toshiba satellite a350-12d and windows 7 64 bit..

I always get different errors like
"graph render fail"
"the device is locked by another program"

I tried many things and look on a lot of posts but nothing works. I have installed many drivers and programs to solve it but nothing works.
at first the camera was ok but now nothing seems to help and the camera is down..

can you help me??


Answer:Chicony web camera doesn't work on toshiba satellite a3

Start - Search - type "device manager" - look for either your web camera in Imaging Devices, or unknown devices - right click - properties - details tab - select hardware id's in the drop down box
Copy and paste back all the info into a reply to this post, and we'll see if we can find a driver for you

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Relevance 81.18%

I recently bought a Satellite A300-15A ; model: PSAJ4E;

The laptop has 6 Multimedia keys on the top.
As described in the manual, they are supposed to perform the following funtions (left to right): (i am numbering them for convinience to mention them afterwards)
1. Mute/ LED On/Off Button
2. CD/DVD Button
3.Play/Pause Button
4.Stop Button
5.Previous Button
6.Next Button

Can someone elaborate on all the above buttons.

The only function these peform for me are as folllows;
1st Button only switches the LED off/on but does not perform any mute operation with any application (not even Windows Media Player). Even when it performs the LED off operation; only the 6 keys and the bottom 'SATELLITE' display is off; the other LED's (DC in, Powe. Battery, Disk) are still on......what is the problem and how can i start its mute operation so that i can mute the pc with any application running.

2nd button does nothing but open windows media player. What is it supposed to do exactly?

All the other keys do nothing but work on Windows Media Player. They dont work on any other application; be it VLC or any other. How can I make them work on all the media applications......

Please do elaborate and reply with solutions.

Answer:Satellite A300-15A: How does the Toshiba Control buttons work?

3-6 buttons work well also with other applications , all you have to do is to choose an actual option in Application preferences (not notebook's !).

According to the first two buttons, i got the same problems... I found out that older version of Toshiba software had "Toshiba controls" application in Control panel used to change settings for all of these button.. but now it dissappeared ;< I am already looking for any way of changing 2nd button result :) If i found out any other than changing the registry then i'll let u know here :)

@EDIT : Found it in Toshiba Assist / Optimalize/

Message was edited by: Qarlog

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Relevance 81.18%

Hello, yesterday I downloaded a new driver for the Toshiba DVD player (only had the laptop a week or so).

Now when I attempt to play a DVD it tells me "Unable to output the video to an external device. Please switch your display device by pressing the Fn+F5 keys after ending the application"

Now, I have closed the dvd and then done as it said with the Fn+F5 keys but this seems to get me nowhere. It appears the laptop and lcd icons are highlighted.

Any suggestions please?

Answer:Satellite U300: Toshiba DVD player does not work properly

Hi mate,

it seems that the driver has some kind of problems. What you could try is to rollback the system to an earlier restore point.
With many luck you could play your DVD?s again with the Toshiba player, but I would suggest you to wait till the next update, maybe they will fix that issue.

You can alternatively use the "VideoLan" player which is freeware and probably one of the best available players which can play almost all existent formats. If you would like to try the player, then just go here ->

Otherwise you can perform a recovery, use the Toshiba DVD player and wait till toshiba releases a new update which works..


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Relevance 81.18%

I have a Toshiba Satellite M45-S265, which has a DVD-RAM drive in it. The drive is NOT APPEARING within My Computer.

When I open up System>Hardware>Device Manager, the drive shows a yellow exclimation point with this message revealed inside it's properties window:

Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)

Click Troubleshoot to start the troubleshooter for this device.Click to expand...

The drive itself is listed as a MATSHITA DVD-RAM UJ-831S. I downloaded a driver from this website and attempted to install it, but the same problem occurs.

I've also tried Rolling the driver back (which didn't work because it said there was no previous driver to roll back to). I've uninstalled and reinstalled using the Add Hardware applet, but same problem still occurs.

What should I try next?

Answer:Solved: Can get my DVD drive to work on a Toshiba Satellite M45-S265

I fixed it. Here's how:

Locate and then remove the following registry values:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class ***{4D36E965-E325-11CE-BFC1-08002BE10318}LowerFilters

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class ***{4D36E965-E325-11CE-BFC1-08002BE10318}UpperFilters

Close registry editor. I also went into the device manager one more time and removed the badly recognized device so it would be redetected and reinstalled upon next reboot. Problem solved.

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I'm new on this forum and I have a problem with my new toshiba satellite l50a-14m. I did a factory reset recently and health monitor (whitch I think is a great program) does not work anymore...

When I open it notify an error "can't get the isrt enable flag in registry" and does not activate.
I have windows 8.1 64bit;

I tried to download more versions but do not work.
How to do?

Sorry for my bad english..

Answer:Satellite L50-A-14M - Toshiba pc health monitor doesn't work

IRST means the Intel Rapid Storage technology and there is also an IRST driver available on the Toshiba EU driver page.

You should update or reinstall this driver.

I think this will fix the pc health monitor issue

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Relevance 81.18%

hello. I have an analogical problem.

Satellite A300-1G3 purchased, setup Winxp and sensory buttons set left off to work. Today I will make attempt the version of Bios to check, but doubt that he influences on it. Really is nothing present official from Toshiba?

I am sorry for my English

Answer:Satellite A300-1G3 - Toshiba Controls buttons don't work


This is a user to user forum and I doubt you will receive an something official from Toshiba. Everything what you can get are some suggestions from a notebook user like me and you.
A300-1G3 belongs to the PSAG0E series (I hope so).

Check the Toshiba European driver page. Choose this notebook model and reinstall the Common Module

Furthermore install the Toshiba *Controls* which you could find in *PSAG8E* series!!!

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I have a 4 year old Toshiba Satellite L653-120 and factory recovery won't work. Can I purchase recovery discs (none came with the computer)

Answer:Toshiba Satellite L653-120 recovery doesn't work

Did you try the method outlined in the page linked below?: believe F12 is used instead of F8 for Windows 7.

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Relevance 81.18%

I can pick up all the networks around me and connect via ethernet cable but when I try to connect via wifi I type the password in and get "windows was unable to connect to (network name).

Answer:toshiba satellite C655D-S50852 wifi not work

connect to the wifi router by cable and reset the password, turn off mac can then take off the cable and use the wifi as intended.i hate computers!but cant help myself....

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Relevance 81.18%

Hello !

I recently had a Problem concerning this Laptop -Toshiba Satellite L50D-B-18W, with windows 10. The half of my FN-Keys dont work anymore. Searching for Solutions i wanted to get the newest Drivers. But that didnt help, also not to change settings of the keyboard back.

Keys that dont work: the "four", brightness lower, sound louder, sound on/off, ESC

Shall i uninstall one of or both tastatures ? (HID-Tastatur and PS/2 Standardtastatur) ?
If yes, how and what to do after that ?

I hope theres a solution to fix this !

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After buying new lappy Satellite A200 I got disappointed seeing this SLOW top-bar with options to set brightness, zooming utilitly and so on. Therefore I decided to update whole packet of TOSHIBA software and installed "Value package" form Toshiba America site (better downloading transfers).

Since then top bar is reacting very fast but notification given by pressing [Fn] key + e.g. F6 has gone! I cannot set brightness using my fav. FN combinations.

May you give me some clue what could be wrong?

Thank's in advance,

Answer:Satellite A200: TOSHIBA Value Package - "Fn" notification don't work


The same notebook here! You are absolutely right. With ?factory settings? those flash card move very slow. This is solved with latest VAP version. Before you install new version remove the old one from the system.

One more thing: please use downloads from European site only if you have a European notebook model. I agree with you that download is pretty slow but we do not have other choice.

When you download VAP be sure you install the right version (no button model, 3 button model or 6 button model).

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I have a Satellite A200-1ZF with Vista installed originally.
I removed Vista and install XP. And then installed all drivers and almost everything is working but those keys (power,www,mediaplayer,play,stop,back,next) on the upside of notebook don't work. :/

Only power work properly ...sometimes www and mediaplayer, but rest of it doesn,t work at all.
I have Windows Media Player 9 series. I don't know if it is problem with my drivers or windows media version or something else..

please help..

Answer:Re: Satellite A200-1ZF Win XP & Toshiba Control buttons don't work


Satellite A200-1ZF belongs to the PSAE6E series.
Choose this series in the Toshiba European driver download form.

There you will find a XP BIOS. If you are using Win XP on this notebook then you have to update the BIOS to the XP version!
Furthermore you have to install the Toshiba Controls v.

This tool is needed to get the Toshiba Media buttons working!


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Other than that, mouse works fine with moving and clicking

Answer:Toshiba Satellite touchpad doesn't work at startup

Try this. Turn computer off. Remove all attachments and the battery. Press power button for 15 seconds. Replace power connection and battery. Start Computer and press F2 at the Toshiba splash screen to get into Setup. Press F9 to reset defaults. Press F10 to save changes and exit and answer yes to complete. Computer will restart.

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I seen the other post the guy almost had same problem as me. But I can't change my encryption to wep plz help SORRY ITS A DELL.INSPIRION

Answer:my Tmobile hotspot won't work for my laptop. Toshiba satellite

Why can't you change your encryption to "wep"? Why do you want to do that?

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Relevance 79.95%

i download the latest version of power saver, because i reinstalled my satellite A10 under windows xp, toshiba console and when i click on energy saver i have a error and the program don't run.
can you help me ?

[email protected]

Answer:Power saver and Toshiba utilities on Satellite A10 donít work properly


I don?t know how did you install the Toshiba tools but after the OS installation you have to install the chipset utility and then the Toshiba common modules. After the installation of 2 important drivers follow the installation with display driver etc

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Why doesn't Toshiba Media Controller works on my Toshiba Satellite P300?

Answer:Why Toshiba Media Controller doesn't work on Satellite P300?

First of all you have to know what this feature does:
What is the Toshiba Media Controller (TMC) and what is the TMC Plug-in?

Here are also some details:

I recommend reinstalling this software again.

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Hello everyone,

My laptop is a Toshiba Satellite U840w. I reinstalled a new version of windows 8 pro, but i lost all the softwares by default.

I decided to download Toshiba Split Screen to take advantage of my 21:9 monitor but the problem is that it doesn't work !

When i launch it, i can open its window to toggle it but it doesn't appear in the area of notification and nothing happens.

I really don't know what to do, i hope someone has a solution. Thank you.


Answer:Satellite U840W - Toshiba Split Screen doesn't work


I guess you did not install all the essential drivers, tools and utilities which are available on the Toshiba EU driver page.

Ensure you have installed following software beside the Toshiba Split Screen Utility
- Toshiba System Driver
- Toshiba System Settings Utility
- Toshiba Function Key Utility
- Toshiba Desktop Assist

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I am a new user of toshiba laptops so i bought this pc and I downgrade from Vista home premium to XP SP3 and I have problem with multimedia bar above my keyboard and also I have problem with Function of Fn buttons.
I mean when I pres Fn button and some from F1 to f12 nothing happens.

Please please help??


Answer:Re: Satellite A300-1EB: Toshiba Control buttons & FN keys don't work on Win XP


The Satellite A300-1EB belongs to the PSAG0E series.
So please choose firstly the right notebook series before you will start to download the XP drivers.

After choosing the right notebook model you will have to reinstall the XP drivers.

The Common Module and Hotkey Utility are necessary to get the FN keys working.
The Common Modules must be installed at first.

To get the Multimedia buttons working you will have to install the ?Controls? .
I didn?t find it in the PSAG0E series but in other A300 series like PSAGCE. So check it out!


By the way: SP3 can causes some compatibility issues... so maybe you should remove it firstly!

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I just got my netbook from service with a new hdd on it. of course no OS on it. On a fresh Windows 7ultimate x64 I have updated BIOS to the version posted here for my kind of netbook. all good now everything its working properly except.

eco utility for power saver application is no longer able to run " incopatible BIOS version"

FN keys arent all of them working (only mute and enable/disable touch pad) and I wasnt able to find the driver (or app) for Windows x64 only for XP. Antiviurs provided from toshiba is worknig on home premium x64 and on ultimatex64 isnt :|( i will not revert to home premium). The lan-driver installed from this site isnt working properly (wireless wasnt able to connect after installing it least on mine)
Those are the issues I've found unitl now.

Do you have any ideea where i can find eco utility app working for bios v 2.40 or/and the driver for FN keys (windows 7 x64) (the other Toshiba apps i`m not interested in)

best regards

Answer:Satellite T110 - Toshiba tools not work on Windows 7 Ultimate


Have you tried to install:

Vap utility


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I have the Toshiba Satellite L305-S5944.

I had a question about the Toshiba's zooming utility.
Using the Function+spacebar, which is suppose to zoom in, but all it does is lower the resolution.

Is that the idea of this utility?
Is that what is suppose to do?

I mean lowering the resolution doesn't seem to exactly make things larger, but makes things more un-sharper.

Answer:Satellite L305-S5944 - How does Toshiba's Zooming Utility work?


Have you checked the user manual? You should do this.

On my Satellite L300 it?s the same. If I press FN + spacebar on my Satellite L300 the display resolution will be changed to a lower. All things are larger now.

If you want larger or icons and so you should set this in the Windows display properties.


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Why the Toshiba DVD Player doesn't work when i plug the HDMI cable for OUT on my other screen larger...

while it plays nice the DVD on the computer, and while i can get the signal HDMI OUT with VLC playing other video formats...

I hope there is a way to unlock this, because i prefer to play DVD from my computer (for sound issue as i ear not well)

Thank you in advance for your help, if you can.

(Satellite L5001QK France)

Answer:Satellite L500 1QK - HDMI out doesn't work with Toshiba DVD Player?


To be honest I don?t know 100% what your problem is.
If you want to watch DVD movie on your computer using Toshiba DVD player but the pic should be shown on the external display please do as follow:

When you have connected HDMI cable to external (other) screen, use FN+F5 and switch to this external display only. When you see desktop on the external display start Toshiba DVD player and I think everything should be OK.

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hello everybody!
I've just installed Vista on my laptop (originally i had Win xp on it)
First i have installed video drivers from
Then I've installed bios update and toshiba value added package.
But toshiba power manager doesn't work!
Vista uses only its tools to manage battery.
Can you help me?

Thank you!

Answer:Satellite A100: Toshiba Power Manager doesn't work

Why do you suggest that the Power Saver doesn?t work correctly?
Do you get any error messages or what?

The Toshiba power saver for Vista is not the same like for the Win XP.
You can find some additional options in the Vista Power options!!!

There you can choose an between 3 different power option.
Choose one and click on the link below ?change the Power options?

The new window should appear and there you can click on the link called ?Change Advanced Power settings?.
In new window you could see the Toshiba Power Saver settings.


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I bought Asus Wi-Fi card. When I plug it in - nothing happened, on other lap-tops it works good, but my don't see the card at all. I found another 1415 laptop, card doesn't work there again. In BIOS i changed settings to Card bus and back but nothing new happened. What the problem???

Answer:PCMCIA doesn't work on Toshiba Satellite 1415-s115


Tell us more about the situation please;
What is the OS you're using? Is this OS the factory installation? Or did you build your own platform from a clean Windows media? Maybe you're not using windows at all? Did you try other pc-cards as well (around the same time as this problem occured that is)? Result? Is this card a Cardbus or 16-bit card?



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I have a Satellite A660-11M and I work on Windows 7 Ultimate

The problem is that I have download all drivers and updates but the toshiba power saver does not work its installed with no error and TPSLaunch (green icon) does not open when I click on it and no icon I found in the control panel for the program afterIi install all the Value Added Package!

Answer:Satellite A660-11M on Windows 7 - Toshiba Power Saver does not work

Toshiba Power Saver is only for XP installations, you can't install the XP Drivers (and most Vista Drivers) in Windows 7.

Make sure all your drivers are for the A660, and make sure they are for Windows 7.

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Hey all,

I've reinstalled the driver and i've restored my computer but the Backlit Toshiba Multimedia Console Buttons still dont work.

Any help appreciated.

I've used the Toshiba recovery disk, and it isn't working .

Model Number. PSAGCA-08W01N

Cheers, Levi

PS. would it be under warranty

Answer:Toshiba Multimedia Console Buttons on Satellite A300 dont work

Hi Levi

Have you tried to reinstall the Toshiba Value Added Package? This package controls the multimedia keys and also the illumination of these buttons.
Check the Toshiba website for an update!

Furthermore the illumination can be enabled or disabled in BIOS. Make sure that this option is set to enabled.

Last but not least BIOS update is worth a try! ;)

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Iown toshiba Satelite A100 and use Windows XP home edition.
After installing windows update a few days ago functional buttons on the left side of keyboard quit working - i just can use the upper one which runs internet explorer or windows media player but the other 3 buttons do not react anymore.

I tried to turn system to previous point but it gives me mistake..
Toshiba utility for buttons was uploaded and reinstalled but no result still

Answer:Satellite A100: Toshiba control buttons do not work anymore after Xp update

Download and install the CCleaner tool. This tool repairs the windows registry. It?s for free. Repair you OS.
Then download the right ?common modules? for you notebook series from the Toshiba page and install it again.

After new reboot check if the Toshiba control buttons functions!

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The microphone does'nt work. I checked everything under windows 7-32bit. I tried with Skype and others. Nothing is working. I looked for drivers for soundcard, but the diagnostic on the toshiba support site gives as result : laptop not found. Satellite L450 with extension 173 is not listed.

I bought Satellite L450-173 one year ago. It is not listed in the list of Satellite computers on Toshiba Site. When I do Autodetect, it is not found by the search motor. Why?

Any idea on the subject?

Answer:Satellite L450-173 - Microphone doesn't work and not listed on Toshiba page

Hi reibea2,

Is the microphone listed in device manager?
If yes the microphone should be working and probably you have to enable the microphone boost in Windows sound settings.

Furthermore the microphone belongs to internal webcam so I would reinstall the webcam driver instead sound driver.

The drivers can be downloaded on driver download page where your model is still listed: > Support & Downloads > Download Drivers
Notebook > Satellite > Satellite L Series > Satellite L450 > PSLYCE > Windows 7 32bit

Check this!!!

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Hi! I'm at the end of my rope trying to solve this issue with the mouse/touch pad on my Toshiba Satellite running Windows 8.1
The mouse pointer doesn't work in the center portion of the screen. The mouse pointer doesn't disappear or anything; but if I try to click on something in the affected area nothing happens and I can't complete any tasks. If I'm able to move the item to an area of the screen where the mouse pointer does work (for example, minimizing my browser), then I can open up the item that I was previously unable to work with. This only happens in a section on the center of the screen and it happens with every single program, not just my web browser. So it's clearly an issue with using the mouse in this area of the screen; I just don't know what's causing it and how to resolve things. Oh, and I also can't alternatively use the touch screen to access things in this area of the screen either. It's like there's an entire area blocked off from accessing.
The mouse shows as working properly in Device Manager. Ideas on what to do or what could be causing this to happen?

Answer:Mouse doesn't work in center portion of screen on Toshiba Satellite - Help!

It almost sounds like something is running in the background that would be in that center space, not allowing selection or operation.

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The utility has suddenly stopped to work after updating Windows XP.
Informs, that there was an irreparable failure and performance of the program will be interrupted.
Code 0x0

What to do?

Answer:TOSHIBA Power Saver of Satellite Pro M-series stopped to work.(code 0x0)


maybe you should download the newest version of the powersaver for your machine, remove the old version (just go to Add/Remove Applications in your "Control Panel" and uninstall it) and install the downloaded one.

You can download the powersaver here:

Good luck

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Toshiba Satellite A200 SKU PSAF6A-02Q01N Synaptics Touch pad issues, scroll doesn't work.

Operating system Win7 x64, re-formatted and upgraded from Vista x32, after having initial problems installing drivers and getting everything to work smoothly (for at least 2 months now), i was successful. Today out of the blue the scroll on the touch pad stopped working.

I read on some forums what to do, most said try uninstalling the driver using CCleaner and reinstall.
Tried to uninstall and re-install driver from Aus Support > Drivers, did this but got error, (something about) not recognising the OS.

I went to the Synaptics website found a driver which was recognised, installed it but not really wanting to restart the pc before i get some advice first. As there is a warning about specific drivers for specific Manufacturers and Models..

Help required, please.

Answer:Toshiba Satellite A200 Synaptics Touch pad, scroll doesnt work.


Uninstall the existing touchpad driver and install this one:

Recently, it has been already discussed about the touchpad malfunction in this thread. But unfortunately, it didn't help him

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Answer:Satellite P100-221: nVidia driver from Toshiba site doesn't work


On the Toshiba driver page you will find several P100 models.
As far as I know Satellite P100-221 is a PSPA6E-xxxxx model.
You have to choose the right notebook and then the right driver!!!
I don?t know which OS you use but on the site you will find XP and XP MCE

Therefore be sure that you use the correct driver.

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So my Toshiba Satellite a100 laptop came with external media controls beside the keyboard, such as play/pause, skip, stop, and shortcuts to open media player and Internet browser. However, now those buttons do nothing. Help?

Answer:Solved: Toshiba Satellite a100 media player controls don't work


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Hello everybody!!! :8}
I have Satellite L300 :x

My problem is not working +multifunctional key+. :-( Only one. It is a key of "turn off/on" of sound.
It have started after reinstallation my OS Windows Vista. :0

What can I do? I very need in it!!!

Answer:Toshiba Controll buttons don't work on Satellite L350-107 PSLD0E with Vista


Do you have a preinstalled Toshiba Vista OS or did you change something?

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toshiba recovery disc creator cannot be installed. need please assistance. thanks

Does someone have one left to the current version?

Notebook: Toshiba Satellite L555-10N
WIN7 x64

Answer:Satellite L555-10N: toshiba recovery disc creator no work Win7 x64


Seems the Toshiba recovery disk creator cannot find the image files in order to create the recovery disk.

Did you change something on the HDD?

The image files are necessary and important in order to create the recovery disk


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I have a Toshiba satellite L755 laptop running windows 7 64-bit and there are some problems. It is extremely slow in both safe and "normal" modes, when it can actually boot up in normal mode. There are no system restore points, and the memory check turned up nothing. I was not in possession of the laptop on the day that it developed these problems, so I have no idea what it could be. I could potentially download and run TSG SysInfo if you let me know. Ank help is appriciated, thanks.

Answer:Toshiba Satellite L755 Laptop is Extremely Slow- Will Only Work in Safe Mode!

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Hey all,

I've reinstalled the driver and i've restored my computer but the Backlit Toshiba Multimedia Console Buttons still dont work.

Any help appreciated.

Cheers, Levi

PS. would it be under warranty

Answer:Toshiba Multimedia Console Buttons on Satellite A300-08WB dont work

> I've reinstalled the driver and i've restored my computer
Does this mean that you have used the Toshiba recovery disk?
Did you create a Toshiba recovery disk at the beginning?

I think if you didn?t use the recovery disk then the issue is related to the missing driver or software part?

But the Satellite A300-08WB is not known to me? what notebook model number is it?
You can find the numbers at the bottom of the unit?

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I was wondering if anyone has had any experience using a Non-Toshiba supplied "docking station" on a Toshiba consumer grade "Satellite" laptop ?

I had purchased one of Toshiba's PA3575U-1PRP dynadock U Universal USB Docking Stations, but found the video performance so bad that I returned it. Even non-movie type applications, such as loading web pages, were excruciatingly slow, choppy and painful. And yes, my Toshiba laptop is up to the task being a late model with Dual Centrino Core 2 processor / 2-GB RAM / 7200RPM drive / 128-MB of shared video.

I see where both Belkin and Kennington offer similar units. (Note, on the NewEgg site the Kennsington model is also rated as being very poor in video response as well !!) There may be others ?

What has been your experience and your recommendation ??

Ideally, I want to be able to connect my Toshiba laptop with a single cable and not have to mess around screwing in the monitor cable, along with plugging in the PS2 plugs for the mouse and keyboard. Something you have to do if you simply rely on just a USB port extender.


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