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Dell xps 13 9350 4k screen flickering

Question: Dell xps 13 9350 4k screen flickering

It's been a week now since the screen started flickering. Everything is up to date. Specifically 9350_Video_Driver_JVM17_WN32_20.19.15.4531_A07.Exe
Bios XPS_9350_1.4.12
Any solutions?

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Preferred Solution: Dell xps 13 9350 4k screen flickering

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Hi everyone,
I bought a Dell XPS 13 2016 (9350) FHD, i5, 8GB, 256GB and two weeks ago i received it. It has a great hardware but software is not very optimized and I have a frustrating issue with the display: it flickers everytime i turn the Bluetooth on and stays on. I cannot figure why but I really hope it's a software issue because is very sporadic, at the moment it never happened today, I really don't know what to do.

Answer:Dell XPS 13 9350 screen flickering issues with Bluetooth on

Did you ever get this resolved? I'm experiencing the same issue with my Dell XPS 13. It's associated with the Bluetooth being on.

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Hi,

Recently purchased the XPS13 9350  (6th gen intel  i5). Right from the start the  computer had an issue with a flickering screen. Sometimes it doesn't flicker, sometimes it is very bad. I have run the diagnostic tests for video card, motherboard and screen, and it all passes.    I have also opened a dell support ticket and no responses yet.  All the drivers have been upgraded to what is currently available on the dell website.

Any thoughts  would be greatly appreciated :)

Answer:XPS13 9350 (6th gen intel) flickering screen

I met the same problem. I also updated the current drivers to the latest, but sometimes the flickering still happen.
I noticed that that flickering happened when the processor is in a heavy load, so probobly maybe due to the energy management drive or something. Waiting for a solution!

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Hi Community,
My XPS 13 9350 (4k touchscreen) continues to have issues with the screen flickering.  The screen flickering occurs in one of two ways.
Temporary Flickering.  Screen flickers off and on quickly, twice every second.  Turning the computer to sleep and back on again can fix this issue.
Permanent flickering.  Screen flickers off and on quickly, twice every second.  When the screen turns black a weird horizontal bar with different colors displays across the middle of the screen.  After a few seconds the screen stabilizes but then flashes again and repeats the pattern.  Turning the computer the sleep and back on doesn't normally resolve the issue.  I have to turn off the computer completely wait 5 to 10 minutes before turning it back on.  This occurs when I using the laptop on my lap or during my 1 hour bus commute to college.

I tried updating the video card drivers.  Currently it's 20.19.15.4444 (Intel 520)
BIOS:  1.3.3
Updated all drivers via the "Dell Update" software client.
Disable Panel Self Refresh: Via Intel HD control panel
Changed resolutions:  1080p
Changed Refresh rate: 60p Hz -> 48 Hz
Attached an external monitor via dell TB15.  Mix results, the display shows other issues which I believe are most due to the poor TB15 dock than the XPS itself.
Any ideas?

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I know the screen is working because I can access the BIOS on startup, and I can see the Dell Logo with the rotating dots when it begins the startup, but when it should be showing the Windows 10 login screen it's just black. I've tried typing my password to see if I get any feedback after logging in but nothing happened. Tried running the diagnostic test, nothing. Not sure if this is fixable or I'll have to get it fixed under warranty. 

Answer:Dell XPS 13 9350 Black Screen

If I'm reading you correctly, you power on the system, you quickly start tapping the F12 key continuously but there wasn't no boot menu to run the diagnostic tool on the system?

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Just received the XPS 13 (9350) last week and I've been having some intermittent black screen flickering that normally occurs in short bursts of 4-5 short black outs within a span of two or three seconds. Tech support updated all the drivers and such, but I'm still experiencing the issues. Has anyone had similar issues and possible solutions?
I looked at previous posts and the screen flickering is not where it actually distorts things on screen, it literally just looks like it flashes on and off. Any help is appreciated!

Answer:Dell XPS 13 (9350) Screen Flicker

Hello, 
I have that problem and when it starts happening randomly, whenever I click on the Wireless Icon in windows 10, it suddenly happens again. I turned of wireless adapter in settings and to my surprise, the problem stopped!!

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Hi,
I am busy finding my way with a new Dell XPS 13 (9350). Many of the programmes I have display very well, but sometimes they programmes that load are so small that you need a magnifying glass to navigate your way around the screen.
Microsoft Office, for example, has no issues,
but
When I load my Adobe Photoshop Elements, the display is so small that I can hardly see anything.

How do I go about setting up the display so that it is easily readable? The attached screenshots hopefully illustrate the problem I'm having.
Sometimes - even in my browser - one section of the browser will display legibly, but another section of the screen (possibly linked to a java application) will display incredibly small.


Example of a website that displays inconsistently.

Answer:Dell XPS 13 (9350) Screen Resolution

I have the same problem. Auto cad tool bars are unreadable. Google Earth has same issues and very large text for state names. The drag icon is very small. Maps program will not show roads when zoomed in. i have heard this is a windows 10 issue, but I don'r believe it. I have two desk tops running windows 10 and all works well.

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New XPS 9350, been using it for about a month. Except the Thunderbolt connecting to a 4K display issue (sorted out with keeping the lappy in airplane mode and having internet access though USB 3-LAN cable) everything seemed very good. Until yesterday when on an important meeting the screen while working on battery power, the screen went blank. Tried to reset with holding the power button down for about 10 sec. The button LED and the keyboard lights cycled, but the screen remained blank (no DELL logo on boot as well). I connected the power adapter, the screen came on. Few moments later it went black again. Cycled the power, no response from the screen this time. I did a quick browse for solution and found a guy claiming that disabling C-State in the BIOS has fixed similar issue. The problem is that this time no matter how many times I reset though the power button the screen remains blank... Eventually after 20 min the screen appeared and I managed to get the BIOS changed (disabled C-State). The rest of the day the XPS was working fine and I tough the issue is gone. Until this morning, when I opened the lid and the screen was black again. So, back to square 1. After few minutes fighting with the power button and connecting the power adapter, the screen is on again. Obviously this is not sustainable, as I won't know whether on my next meeting the lappy won't let me down again. I'm slowly getting fed up by this Dell product, and although I really like it, issues like... Read more

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Seen a few people seem to have almost similar problems. Rather than the whole screen flickering though, it is just the lower third of the screen and its flickering aswell as not updating - i.e. totally useless.
Tried updating the drivers, restoring to before the last system update and no change. Seems like it is not a screen hardware thing since it will briefly stop if I tax the system more.
Any fixes or will I be returning it?

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On power-up, the built-in display shows the Dell logo then goes to a black screen.  If I attach an external monitor via a DA200, I can see the Windows 10 login screen and log in. 
The only way to have Windows show in the built-in display is to disable the Intel Iris Graphics 540 entry in Device Manager.  When I do this, I am unable to display to the second monitor/change the brightness of the screen, Windows has no sleep option, and etc...
I've re-installed Windows 10 multiple times and all with the latest drivers from the Dell website.
Can someone from Dell conclusively say whether the black screen is a hardware or software issue?

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Recently, my XPS 13 (9350) with Touch screen will just boot to a black lcd screen. I have a dual boot with Windows 10 and Ubuntu. When I turn the system on, I can get past the dell logo to the operating system select screen. However, once I got past that screen, it just becomes a black screen. The only way to get it to work was to use an external monitor. When I used an external monitor, I did notice that the touch screen still worked despite the laptop lcd showing no image.
Since, it was happening on both operating systems, I suspected a hardware problem. I found a post on this forum that suggested running the lcd diagnostic, which showed no errors. Another poster said swivel/jiggle the laptop screen up and down. When I did that, the lcd screen image came back. I think there must be a loose connection somewhere or maybe a wire in the hinge is starting to fray?
Just how bad is this issue? Will it get worse? I have owned this laptop for almost one year already and warranty is probably still good for 2 weeks or so.

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Since I purchased this laptop under two years ago I've had so many problems with it I've lost count.  It regularly gets bricked after Windows forced updates, most recently a few days ago.  I tried reinstalling Windows and managed it a couple of times but after a while the screen just goes black. The most recent time, the screen went black during re-installation so I now can't even finish the installation (and you can't do this in Safe Mode).  I know Windows is still trying to install as I can hear Cortana trying to set up.  But now I can't see anything in order to finish the installation so I'm stuck, unable to do anything.  I have no external monitor I can use but in any case, if this is a hardware issue, this is not a fix.
I've run diagnostics via F12 a few times and it shows no hardware issues but who knows, it could be.  Since I bought this, Dell have replaced almost all the hardware inc. motherboard and SSD. I'm not sure what else but I noticed today in BIOS in the log dated May 2016 (one of the times it was 'repaired') that it states, "...primary battery is not identifiable...". 
Before the black screen issue there were wifi problems too, none of the available network-related drivers worked.  
I am well out of my warranty now and close to buying a Mac but if anyone knows the cause of this black screen and can help, please let me know!  When this laptop works, it's ama... Read more

Answer:Dell XPS 13 9350 - booting into Windows but black screen

It could very well be that you have a "lemon". Just like with cars.
It seems that you have tried every way to fix it and cannot.
I would not put any more money into it.
Chalk it up as a lesson learned.
Your experience is precisely why I tell people with new Dells that do not work right to return it.
Do not try to fix it.
30 days for a full refund.

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When I connect my Dell XPS 13 9350 laptop with QHD display to an external monitor through the DA200 USB-C to HDMI connector the external monitors flicker constantly (laptop is fine-no flickering). Sometimes it works for like an hour then starts to flicker or longer so its not consistent. Below are the troubleshooting steps Dell has walked me through (including sending me a new DA200 part) to no avail:
- Dell has sent me a new DA200 USB C to HDMI part
- They have upgraded the Thunderbolt drivers and all other relevant drivers to latest ones (as of June 15 2016)
- I have tried on different monitors (5-6) and tried different HDMI cables.
Dell doesnt seem to know what to do now. THey have refunded my DA200 part purchase and told me to buy a separate HDMI to USB-C cable to test. If that fails it seems they will replace the motherboard. They say it could be an issue with the external monitors not being compatible with QHD, but this is not documented anywhere (they admit) and I havent heard anyone else having this problem on the internet and surprised every single person using this setup has QHD external monitors. This is an unworkable situation for me as I work in PC labs all day connected to external monitors.
Any advice? 

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My xps 13 9350 laptop screen is just blank but when I hook up an external monitor it shows everything. I went to my display settings and it doesn't even recognize a second display, for some reason it thinks the external monitor is the main screen. When I click "detect" it doesn't detect a second display.
I have booted in safe mode and everything works on the actual laptop but otherwise it only boots with a an external display.
Any help would be appreciated.

Answer:Dell XPS 13 9350 only recognizes external monitor, laptop screen black

Hi,
Thank you for writing to Dell Community Forum.
Please try to run the on-board diagnostics <F12> and capture any error codes and messages.
Also, can you boot into BIOS?
Please click my DELL-username and send me a Private Message with the Dell Service Tag number and your email address.
Note: please don't mention the service tag or email id on the public forum as it contains your personal information

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Hi
My Laptop is 13 months old Dell I7 5558, i was facing this screen flicker issue previously ,where i got my Laptop Screen replaced by you ,but now I'm facing the same issue . 
Previously before replacing i used to have just few flicker,now flicker rate got increased even more & Screen Goes black which is really annoying.
Even at the logo Screen I 'm seeing Green & pink lines
Sometimes nothing appears on the screen just  flicker of Green & pink lines & black Screen After that.Where i should  to remove my battery  & place it ,to turn on my laptop in this case.
Problem is not related to software, if that was the case flicker should not be at dell logo screen.
But FYI my Graphic Card Drivers are already up to date.
I Guess the problem is at the hinges or with the monitor or maybe related to mother board itself.
when my laptop screen is less than 90 degree i can see few flicker,when it 90 degrees or more than that ,continuous flicker & black screen later as like monitor looses power nothing .

Any Other Information Required let me know.

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My XPS13 9350 was one of the first with USB-C port (Thunderbolt 3) only and no DisplayPort, supplied in early 2016. It has caused a lot of headaches. As I tried to connect my external Dell monitor using  a USB-C to HDMI adapter from Dell (part no: 47KD7) there was no external display at all. Dell Support advised me to update BIOS. But it led to a complete freeze of my laptop and Dell replaced the motherboard. (It was a real nuisance as I use my laptop for work!!)
With the new motherboard,  the laptop/USB-C adapter/external monitor worked fine for 15 months. Until one day, out of the blue, the external screen started flickering with an image that was all distorted (cut in the middle). The laptop screen was fine. After a few weeks of flickering, there is no signal at all to the external screen. Moreover, as I connect the adapter in USB-C port the resolution on my laptop screen changes.
I know there have been a lot of issues with USB-C connector on XPS 13 and 15.  I have reduced wifi-power to 50%  but it has had no positive effect (several persons have said on this forum that it helped the video output). 
I am grateful to learn if anybody with similar problems found a solution. Cheers
 

Answer:XPS 13 9350 Flickering external monitor using USB-C to HDMI adapter

I have the same problem with the DA200 USB C to HDMI adapter

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Hi!
I own a Dell XPS 15 (Skylake) and I´ve noticed that the screen flashes now and then.
It doesnt get all pitch black, it´s more like it dims/flickers for a second...

I´ve tried to restore the computer and installed the most recent intel&nvidia drivers.

Best regards 

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I have a Dell Inspiron E1405. I had to change my operation system from Windows XP Home to XP Pro for work purposes and recently downloaded files off a disk for use of a new home printer. Since then, or right around that time, I have had a problem with my screen when I unplug the power cord. If I start up the notebook without the power cord plugged in, I can plug it in and out without any problems. It's when I start it up with it plugged in that I get the problem.

Anyone have any ideas?
 

Answer:Flickering Screen on my Dell

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Hi,  I have large number of  XPS 15 9550 touch screen premium laptops, all with the latest drivers and patches to bios etc.  
A lot of them experience intermittent screen flickering problems.I read other users are experiencing the problem.  Can someone point me to an official dell document, that says that this is a known issue and they are working at it,
Forum posts don't cut the mustard with my managing director, or do I have to open an official support case with Dell!
It is so unacceptable that premium laptops, have such a blatant flaw / issue and there no official fix! 
I need to get to the bottom of this before they induce an epileptic fit to someone! It getting to the point where I might recommend returning them all for a full refund and buy something else, that how serious I think this issue is!

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My laptop Dell Inspiron 15R 5520(Core i3 2370M 6GB ram win 7 64bit)  worked perfectly from Nov2012-April2016. 

Now the screen started flickering and jumping since a few days and there's a white dotted line that appears along the top of the screen that starts the minute there is any kind of display.
How do I figure out if the inverter on the screen is faulty or if it's the screen cable or the whole screen itself?
To satisfy my curiosity I opened up my laptop to find that the lcd cable was badly crushed under the screen hinge (definitely , a design/manufacturing issue! Will dell take responsibility?), and each time the screen was shut/open there was substantial pressure on the cable was what I noticed.
Unfortunately I'm out of warranty and I don't know what to do.
Please advise on fixing this issue.

Answer:My Dell Inspiron 15R 5520 screen suddenly started flickering and the screen jumps 1inch every couple of seconds and is very annoying.

same problem.
I've already tried deactivating adaptive screen light.
seems incompatibility with windows 10

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I have a Dell Inspiron 13 7359 2 in 1 and the screen flickers with white dots constantly. At certain angles and also while starting up the screen the screen does not flicker. It does not flicker on an external monitor either. Can you tell me whats wrong and how to fix it Thank you.

Answer:Dell Inspiron Screen Flickering

First thing:  attach an external monitor.  Does the fault show there, or is the external image solid?

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the screen of my new dell has been flickering alot lately already did the display colour test its working fine. the problem isnt lines on the screen  its the screen flickerring on and off randomly. i have checked if it is relation to movement of the laptop and it isnt. i have updated the intel hd driver and the monitor driver is up to date. i have no external monitor to connect to. please help.....

ive also run multiple system test and antivirus scans it finds seemingly nothing wrong with hardware or software

Answer:screen flickering dell inspiron 15 700

It sounds like its a loose or bad connector from the motherboard to the monitor.  I'd call technical support for your area and have them fix/replace it.

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Hi, 
I bought my laptop from the outlet in 2015 and in the past 6 months I have noticed the screen is starting to flicker and produce bands across the screen, the laptop has not been damaged or dropped and all drivers and software is up to date. I have tried connecting it to other displays and the flickering does not appear on these screens. This flicking is really making using the laptop impossible. Is there any fix for this?

Kind Regards

Connor MGlade

Answer:Dell XPS 15 9530 - Screen Flickering

Check to see if the flicker appears on an external screen.  If it does, replace the mainboard.  If it does not, it's the display assembly that needs to be replaced.

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Hello
I have purchased dell laptop 1 month ago.
I have faced issue of screen flicker,it's continuse and some time become annoying.
I have installed all new drivers related to graphic and bios as well but still same.
Can you tell what will be solution for this ?
It's hardware issue ?

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My laptop screen start flickering a little 2 months ago and when i put it on sleep and open again the flickering pixels disappear and it works fine.i unchecked optimus nvidia from bios and it worked fine without any problem but it didn`t show that i use internal intel graphics card.it just show that i use the external nvidia quadro 1000m .yesterday i was watching a movie at my laptop and suddenly my screen flickered again but this time much hard and constant and not disappear by sleeping or restarting.can any one help me diagnosing this problem please.

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Sir I have bought Inspiron 5559 a year back and now its display is flickering and showing green and pink colours. My laptop warranty is yet not expired. Also the flickering is there while starting my laptop and the dell logo appear and even in BIOS diagnosis. My laptop's service tag is J9X7DC2. Please fix the display issue.uh

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Hi Folks
about a month ago my all in one 2310 (1 year old) started badly flickering for about 2 minutes.
I checked the driver updates - all hunky dory.
Ran the pc checks - hard and software - nothing found.
The flickering disappeared but is now back big time -daily  - today it took about an hour to stop.I booted ran in safe mode but was just the same.I logged onto with the admin account but didnt improve.
For me it looks like a cable perhaps is loose inside the pc but not sure I want to open it up.
Any ideas ?

Dave

Answer:Bad screen flickering on a Dell Inspiron All In One 2310

Hi dave63,
The system LCD screen or the Video card on the computer may have gone bad. To determine the same lets follow the steps below:
(1) Press and hold down the power button along with the ?D? key on the keyboard. Please ensure you release them both at the same time.
(2) This will bring up a grey screen, followed by red, then blue, then green, and White which allows you to inspect the entire LCD for color purity on each screen. It also helps us better identify defects such as, cracks in the LCD or stuck pixels that may not be apparent in a normal viewing mode.
If the computer fails the test, then the LCD screen will need to be replaced. However, if the test passes, then the Video card will need to be replaced. Please write back with the results

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I have had my dell inspiron for 5 years now. two years ago, I dropped it and the LCD shattered. I purchased a new LCD from Amazon and took it to a PC repair store nearby. (Fry's Electronics was the first choice but couldn't install the LCD due to liability issues.) I got my computer back and it worked perfectly. Now fast forward a month later and i haven't used it in about 2 weeks. I go to start up and the screen is black, I check the brightness and that didn't seem to be the problem, then i see that the LCD is fine but the backlight is very dim and keeps flickering like a light about to burn out. Could this problem be hardware and a part stopped functioning?(motherboard/inverter I hear are common culprits) Or could this be a software issue?

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When the system has been on for 15minutes+, the screen starts flickering and the graphics become distorted.I had hoped it was the driver, but I re-installed the original driver and rolled back the system to a date prior to the problem; but to no avail.I therefore suspect a hardware problem. Is there any way that I can confirm that this is the case and it is not some other problem (e.g. mother board)?Thanks

Answer:Dell Dimension 8300 Flickering Screen

Bit like another thread running at the mo - does the PC have a separate graphics card? If so, try a cheap one in it's place. If on-board graphics, you could again try a cheap card (if there's a spare slot), but need to disable the video chipset in the bios.

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My laptop Dell Inspiron 9200 bios is only recognizes 250 ram though there are two of them each of 250 ram, also the screen is flickering.AnywY to fix itBIOS....AO IMemory 512 Mb (2 x256)Processer ..Intel (R) Pentium(R) processer 1.60 GHZVersion ..X.86 family's 6 model 13 safe play 6Speed ..1594 MHz Local disk.. Total capacity .. 29.29

Answer:Screen flickering and BiOs upgrade in Dell insprion

I checked the specs & it appears your laptop supports up to 2GB (2x1GB) DDR333. Maxing out the RAM would definitely perk that thing up.http://www.notebookreview.com/noteb... Make 100% sure both your sticks are 256MB & that they're fully seated in their slots. Pop them out & in a couple of times.message edited by riider

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hi I too have  dell xps13-l321x lcd flickering and  my warranty has expired the original display cost is too high and I don't think that I will spend money to send this in for repair and it not be resolved.

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Hello, 

I bought my Dell XPS 13 laptop (L321X) in December of 2012.  Beginning in the middle of 2013, I began experiencing my display screen suddenly become scrambled. I am attaching a photo of what happens.  I did not think anything of it at first, and honestly it would happen maybe once a month.  I figured it was maybe that I had the laptop on my lap and it was getting overheated.  In any event, I didn't think much of it. 
Since the beginning of this year, I saw that it started doing it more frequently.  Within the last month, it has been happening more and more frequently, to the point that it is disrupting my use of the laptop.  I absolutely LOVE the laptop, with the exception of this one issue.  Can anyone please help me understand what seems to be the issue with the display problem?  
I have not yet tried connecting the laptop to an external monitor to see if the issue is with my video drive or screen.  It's just difficult to attach it to an external monitor in time when the problem starts, because the scrambling goes away within 20-30 seconds.  

Answer:Dell XPS 13 Display Screen Scrambling/Flickering Problem

Has Dell figured out the Screen Scrambling/Flickering Problem. My XPS 15Z has the same problem.

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Hello, I purchased this touch laptop months ago and it has barely been used or even mobile. I have had an issue with the screen flickering for quite some time, it came out of nowhere prompting me to use the laptop less. 
The screen does NOT have an issue with flickering and brightness. The screen flickers EVERY time I move/touch the monitor at all. Sometimes when I move the entire laptop. Please give advice on what I should do as I don't have a ton of $$ to go anywhere to get it fixed and I bought the laptop in brand new condition from Craigslist so there is not a warranty.
Thank you for the help and please do not respond if you have the same problem, but you do not have a viable solution, that helps no one. 

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I received my XPS 15 recently and have noticed that the display flickers slightly when set to 0% brightness. No flicker is visible at higher brightness values or while gaming (unless my eyes are deceiving me).
I am wondering if I have a defective unit or if this is just a driver/settings issue.
Anyone else experiencing this issue? or have a solution?

Answer:Dell XPS 15 (9550) subtle screen flickering at 0% brightness

Yup. Same issue here with my 9550. No solution yet.
Do you also hear a noise/static type sound coming from under the laptop when its quite enough to hear?

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The flickering only occurs when the laptop is charging. It happens when I play games, and I have noticed it happen occasionally when I open the start menu. When playing games, it looks like the flickering may be changing the screen resolution. The flickering does not occur on a second screen when using an HDMI cable. I have installed all of the updates for the device and tried adjusting the screen refresh rate.
Could this be an issue with the power cord?

Answer:Dell Inspiron 5555 Screen flickering when charging

Hi there, Since the flickering is only local to the notebook and does not follow the HDMI connection (is that even when charging it?) this most likely is an issue with the screen itself or the cable attaching it. However, have you tried updating to the latest BIOS on the system? I know you mentioned updates, but that might be something worth trying first. Best,Brad

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I have bought Inspiron 5559 a year back. Suddenly my screen is flickering and showing green and pink colours. It flickers even in BIOS mode and diagonstics. It flickers when dell logo appears in short form starting of my laptop. Please fix this. My laptop service tag is<Service Tag removed> 
.

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Hi,
I have purchased the Dell Inspiron 5510. I installed a fresh install of Ubuntu 16.04 on it. 
I am experiencing random flickering in a lot of cases:* When scrolling websites* When connecting 1 or 2 monitors to it* Terminal doesn't keep up with my typing* Videos have weird pixeling sometimes
My config:
00:02.0 VGA compatible controller: Intel Corporation Skylake Integrated Graphics (rev 06) DeviceName: Onboard IGD Subsystem: Dell Skylake Integrated Graphics--01:00.0 3D controller: NVIDIA Corporation GM107GLM [Quadro M1000M] (rev a2) Subsystem: Dell GM107GLM [Quadro M1000M] Kernel driver in use: nvidia
My system:
Linux pandaadb 4.4.0-22-generic #40-Ubuntu SMP Thu May 12 22:03:46 UTC 2016 x86_64 x86_64 x86_64 GNU/Linux
I am using the Nvidia driver 361.42 Proprietary, tested
I had to disable secure boot for this to work as otherwise I will end up in a login loop (due to the non signed nature of the nvidia driver and ubuntu enforcing secure boot at V 16)
This is really frustrating and I have tried to reinstall and configure drivers. I am using Unity as Gnome did not fix any of the issues. 
The flickering persists with or without external monitors.
Any tips/help is greatly appreciated! 

Thanks,
Artur

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Hi all,
I've recently bought a Dell 7559 refurbished, with the Intel core i5 and GTX 960m. Within a day or two of use, the screen began to flicker upon booting up or waking from sleep mode, and it seems that the longer the laptop was in sleep/off mode, the worse the flickering is upon booting up. I've been trying to figure out what's going on, I've updated all drivers and such from the Dell support page, but nothing seems to fix this issue. Does anyone know what's going on? I'm certainly bummed out to have run into this issue within just days of buying the product. I've uploaded a youtube video to try and show what's going on.
https://youtu.be/aqlVhBjYVkE

Answer:Dell 7559 screen/display flickering issue

Hi DukeBaluk,
I’d suggest that you update BIOS on your computer to check for issue resolution. Please enter your service tag # on the link below, then download the BIOS from BIOS section onto the system and install it.
http://dell.to/18r60nI
Also, we will have to perform the ‘LCD BIST’ (Built in Self-test) on the computer. Please follow the steps mentioned below to run the “LCD BIST’.

Turn of the computer.
Press and hold down the ‘D’ key on the keyboard and press the Power button.
You will see different colors on the LCD screen. Please check if the issue reoccurs on the screen.

In addition, please connect the system to an external monitor and check if the issue reoccurs.

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Relevance 61.91%

Hello, 

I bought my Dell XPS 13 laptop (L321X) in December of 2012.  Beginning in the middle of 2013, I began experiencing my display screen suddenly become scrambled. I am attaching a photo of what happens.  I did not think anything of it at first, and honestly it would happen maybe once a month.  I figured it was maybe that I had the laptop on my lap and it was getting overheated.  In any event, I didn't think much of it. 
Since the beginning of this year, I saw that it started doing it more frequently.  Within the last month, it has been happening more and more frequently, to the point that it is disrupting my use of the laptop.  I absolutely LOVE the laptop, with the exception of this one issue.  Can anyone please help me understand what seems to be the issue with the display problem?  
I have not yet tried connecting the laptop to an external monitor to see if the issue is with my video drive or screen.  It's just difficult to attach it to an external monitor in time when the problem starts, because the scrambling goes away within 20-30 seconds.  

Answer:Dell XPS 13 Display Screen Scrambling/Flickering Problem

Hi all, I originally posted this message a few months ago.  I never received any positive suggestions or resolutions to the problem, so I did what I naturally do when I am out of options.  I reformated my entire hard drive, and re-installed windows and all drivers from scratch.  

Poof!  Problem gone!  Hasn't happened for the past several months.  I guess there was a glitch in the version of the BIOS or display drivers.  I recommend others try this--it worked for me and I am back in love with the XPS.  
Good luck!

25 more replies
Relevance 61.09%

I have a Dell Inspiron 14 5458 laptop that sporadically flashes a bright light (almost like taking a photo), and also the screen flickers quite frequently while I am working on it.
I have Windows 10 and an Intel Core i5 processor and it comes with a touch screen. What can I do to stop the flashing and flickering? I have taken it twice to a computer repair shop, and they couldn't fix it. Please help! It's driving me crazy.

Answer:Bright flashing and screen flickering with Dell Inspiron 14 5458

Hi sanfranciscokatie,
Please try connecting an external monitor and check if the issue persists. Incase the external monitor is fine, then please read below for further instructions.
If you are comfortable you may remove the LCD bezel  and check if the LVDS cable is routed properly or if there is any damage. Please refer http://dell.to/2pjPg3T for user manual.

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Relevance 61.09%

Hi,
I have a problem with my screen. My screen flickering only when gaming and plugged in. But when i plugged out the flickering stop. Also, when the power still plugged in but i don't play any game (just browsing, playing video, etc) there is no flickering at all. So flickering only occurs when gaming and charging.
I tried connect to other screen with hdmi, flickering only occurred at my laptop screen. The second screen is fine.
I tried update my bios, adjust power plan, update my nvidia, adjust screen frequency from 60 hz to 48 hz, but there is nothing happened. The problem is still there.
Can you help me with my problem?
Sorry for the grammar.
Regard.

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Relevance 60.68%

I get moving white dots/lines through the Dell splash screen when the laptop starts up. 
I still have a few months left of warranty left on my inspiron 7537. Does anyone have an idea of what the issue might be? I only get it on startup and have no other graphical issues once I start up windows.

Answer:Flickering lines through Dell splash screen on startup Inspiron 7537

Do you see it when running the LCD BIST (Built-In Self Test) ? If the issue is not seen when running the LCD BIST, then the fault is not with the LCD panel or its cabling.

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Relevance 60.68%

Hello, I've encountered flickering screen on my dell machine, this happned out of nowhere, screen randomly started flicerrking, I've noticed that if I rightclick>resolution >monitor and under colour select 16bit colour than filickeking stops but if on 32bit flickering persists. Here's link to YouTube () video showing what's I've just talked about.  

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Relevance 59.86%

Hello, I bought my Dell Vostro 3460 as a refurbished laptop and it has the latest drivers installed. Currently the video bios is 2130.0, driver version 9.17.10.2867 for Intel HD graphics 4000. I have noticed the colors on my laptop screen would flicker and colors would be inverted (blue to yellow etc) and then the screen would go blank/black. I have plugged in an external monitor and the monitor display would work fine. unable to mirror to two screens, extend display to monitor and laptop screen as laptop screen would go blank, the display on laptop is black. Is this result of drivers, wiring in laptop to the laptop screen or result of internal video chip GPU overheating so it may be a heatsink and video chip contact issue (thermal paste). When laptop is cool the display will display properly, I'm able to sign in and boot up laptop. I've seen laptop users experiencing similar issues on the Dell forums regarding many different laptops.
Help with suggestions please.

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Relevance 59.86%

I need some help with diagnosing a problem with my dell laptop. I have a Dell XPS 15 L521x.
I have upgraded the RAM on the machine from 8GB to 16GB and also the built in caching mast SSD (32GB) to 250GB and made it the primary boot drive.
I upgraded the RAM a year ago, but when I took off the heatsink I just reattached it at the time.
I upgraded the msata yesterday, but this time I removed the heatsink, cleaned it and reapplied the thermal paste.
The new upgrade did what it should, my laptop boots super fast now. The issue I have is i randomly get yellow lines appear over the white areas on the screen. I've taken a few pictures which you can see in the links below:
Picture 1
Picture 2
Edit: I have tested this with another external monitor whilst the yellow lines were appearing and they didn't show on the external. I think it could be something to do with the IPS panel. Also note, this happens randomly and with less frequency now.

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Relevance 59.45%

This is a recent problem I ran into with my new 7559. About a week ago I did a factory reset because the speakers were having a problem, and it worked fine for a couple days. Afterwards it would go into this flickering loop after it would wake up from sleep. This makes it so anytime I'm not using the laptop I basically have to shut it down, which really ***. I've posted a link of what the issue looks like. I ran the dell hardware test and my computer passed, and I also updated my drivers so I don't know what else to do. Thank you to anyone who can shed some light on what's happening. 

Answer:Dell Inspiron 15 7559 Major Screen Flickering After Waking Up From Sleep. Requires Restart.

I have exactly the same problem... :/

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Question: Dell XPS 13 9350

I have just bought this Dell XPS 13 9350 within the past few months. One day the touchscreen started to constantly click on the screen, sometimes without stopping. The only way I am able to get this "ghost clicking" to stop is either restarting the laptop (hoping the problem doesn't persist)or, sometimes I get lucky by just pressing the touch screen on random spots and it seems to stop the clicking. Is this a hardware problem or can I somehow fix this problem other than messing with the hardware?

Answer:Dell XPS 13 9350

Hi MOONJONAH,
Thank you for writing to Dell Community Forum.
Please try the steps mentioned in the below link:
http://dell.to/1WGg0qk
Please private message us the service tag of the system along with your email id with the results from the above steps.
(Note: please don't mention the service tag or email id on the public forum as it contains your personal information).

 

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Question: dell xps 9350 ssd

Hello,

I'm about to pull the trigger on a dell xps 13. Can anyone tell me if I order the 8gb model with the i5 6200u FHD screen which comes with a 256gb SSD, can someone tell me what model of SSD this is? Is it a Samsung SM951 (uk model)? I understand it is PCIE based, but does the controller run in AHCI or NVME? I am thinking of putting a 950 pro in there (I understand these drives are nearly identical in terms of performance but I'd like to be able to use the Samsung magician software and turn on rapid mode and overprovisioning. has anyone used the samsung magician software with a 950 pro drive? is there any difference in real world performance between an ahci drive and a nvme drive under normal usage?

thanks.

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Relevance 55.76%

Hi,
i have some issues with my Dell XPS 13 (9350) and Dell TB16. I connected a 4K Monitor on the MiniDP Port and another 1080P Monitor on the HDMI Connector. I get constant dropout of my 4K Monitor, like every 1-2h min. the screen goes black and after a few moment the video comes back. Updating everything to latest BIOS, TB Firmware, Video Drivers does not working. I tried to disable TB security in BIOS but this doesnt help either.I tested my TB16 with another device, this time it is my company Lenovo P50. Everything works great with this device, no video dropouts, i tested this several ours.
So what is wrong with the Dell XPS13 and Thunderbolt?

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Relevance 55.76%

I have a Dell XPS 15 (9550) that I received last week from Dell with a random screen flickering issue. 
It is based on evalue order code: <ADMIN NOTE: Order number removed per privacy policy>
It is the 6th Gen Core i7, 16GB RAM, 15.6" FHD 1080p display (not 4k), 512GB SSD, 84WHr Battery, Intel 530 Graphics AND NVIDIA 960M

I saw a post about the XPS 13 with the intel display flickering being fixed with the new driver... I am running driver version 20.19.15.4300 for the Intel 530 and my screen is still constantly flickering  on my brand new XPS 9550. 
Another Issue: I also noticed that in the Intel graphics properties config panel -> 3D -> Application Optimal Mode... this also causes issues with the start menu looking distorted and fuzzy, even making some of the white text look gray.  I disabled this to resolve that issue, but the screen still constantly flickers.
One thing I have done recently to mitigate the flickering is go into the NVIDIA driver control panel and set the NVIDIA card as the preferred graphics card, which works for most applications. As soon as the Intel card kicks back in the screen flickers... I have tried various drivers versions for this model off the Dell website without success. I am running Windows 10 Pro...  not sure if a newer driver is available and just not posted. For example the newest Laptop BIOS on the driver website ends in .3 while my pc came with .5 installed. So wasn't sure if the website was b... Read more

Answer:Dell XPS 15 (9550) w/ Intel 530 / NVIDIA 960M - Intel Causing Screen Flickering

Another update... I was ready to give up as others have above when I found posts on the NotebookReviews forum mentioning this new Intel Driver:  downloadcenter.intel.com/.../Intel-Graphics-Driver-for-Windows-7-8-1-10-15-40-6th-Gen
It won't install through the executable, but if you follow the instructions here for a manual install: www.windowscentral.com/how-install-intel-beta-graphics-drivers-surface  they do work.  Incidentally that link is regarding the exact same flickering problem on the MS Surface Book Pro(very similar hardware).  I'm 3 days in to using these drivers and it appears to have resolved the problem.  This is the longest I've gone without flickering by a long shot.
Note on the Intel download site the first of the "Key Issues Fixed"...  "Display may flicker on 6th Generation Intel Core and related processors".
I also updated to the latest WiFi drivers from Dell's site at the same time, so I can't be 100% certain my issues were fixed by just the display drivers, or if it was the combination of the two.

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Relevance 55.76%

Hi All,
Please help me. 
the key 5, 6, F8 and F9 of my dell XPS 13-9350 don't work.
My computer is new. I don't think this is the hardware problem because when sometimes i try to press Ctl + Fn + Alt, they works. 
Thank you very much for your help.
Best Regards,

Answer:dell XPS 13-9350: the key 5, 6, F8 and F9 don't work

Try this-- www.dell.com/.../diagnose

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Relevance 55.76%

Hello All!
Has anyone experience with the Aukey USB C Hub: 
https://www.amazon.de/gp/product/B06XGWD2VT/ref=oh_aui_detailpage_o02_s00?ie=UTF8&psc=1
Somehow I won't get video out (neither VGA nor HDMI) with this adapter and my xps 13 (9350).

Many thanks for any and all help. Have a great day!

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Relevance 55.76%

I'm trying to install Windows 7 on Dell XPS 9350. To be able to do that, I needed to install the usb 3.0 drivers (the laptop doesn't have any usb 2.0 ports and the usb 3.0 can't be change to usb 2.0 from the bios) into the Windows 7 installation on my usb stick.

The problem is that Windows can't identify the ssd. So I figured it was the motherboard chipset drivers that I needed to install, so that it could identify the nvme controller itself. The problem is that when I extract the driver, there are no .inf or .cab drivers. There are a lot of files without any extensions and basically the driver seems to be installable only on a functional installed operating system.

Any ideas how I could get a readable driver that I could browse to during the Windows 7 installer?

Thanks!

Answer:Windows 7 on Dell XPS 9350

I don't see anything on the Dell downloads for this model for Win 7. They have Win 10 and Win 8.1 drivers. Even if you get Win 7 installed I doubt that all the devices on the laptop are going to work.

I've seen other try to install Win 7 on a new system that is not designed for Win 7 and of the ones I've seen none have been successful and give up and keep their original OS.

Best option, if you can return the Dell, is to buy one that has Win 7 or that you can backward install Win 7 on it (and all devices work).

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Hi
I recently got a new Dell XPS 13. I like it very much but I have one single issue with it.
It gets hot when plugged in. I installed latest drivers and bios firmware but it's still annoying.
The main problem is that I searched for fan problems over net, I saw people are complaining about fan being too noisy on XPS 13 but I hear absolutely nothing from laptop. and now I'm wondering if it has a fan and it's working.
How do I know that the fan is working?
Thanks in advance.

Answer:Dell XPS 13(9350) fan issue

Hi Mohsen,
We?re listening. We?ll surely try and assist you. To isolate issues with the system, we request you run through the hardware diagnostics. Please click here to find the steps to run the hardware diagnostics.
Please let us know if you see any error message and validation code.

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Hi All,

Does anyone know what the differences between 9350-4846 AND 9350-5132 are?
Both seem to be an entry level i5 6200U, non-touch scr laptop.
Pricing is somewhat the same, but I want to go for the better bargain out of the two.

Thanks for your help,
Cheers!

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Relevance 54.94%

Hello all, I just purchased a 9350, win 10 Pro , 4GB ram, 128 SSD. I noticed that the Battery Icon would stop charging at 80%. Shows Connected , not charging at the 80% mark. I have read on the Forums about this being an issue on this 9350! SEEMS TO ME THAT THE BATTERY SHOULD ALWAYS CHARGE UP TO 100%!
So I innstalled the latest 9350 Bios and Power management drivers updates from the Dell seb site.
I thought that would correct the issue but it didnt!
Dell XPS 13 9350 battery cstill stops charging at 80%!!!
I performed the Dell ePSA F12 Diagnostic tests and the battery results are as follows.
Charge cycles 13
Battery Health 93%
Voltage 8420 millivolts, current 2717 ma. 
I have also read that after some 9350 owners replaced the battery they were still haveing the issue of the battery not charging to 100%.
Anyone have the same experiences?
Thanks
Rob

Answer:Dell XPS 13 9350 battery charging to only 80%

I'm assuming you installed the latest version of Dell Command | Power Manager (System Utilities) from your Dell Product Support page.....
The battery stop charging at 80% because of the battery settings. Some of the battery settings prevent 100% charge to help extend battery life. Please right click the battery icon, select Dell Command | Power manager, and then Change Settings:

6 more replies
Relevance 54.94%

Hello Everyone,

I recently purchased a Manufacturer Refurbished Dell XPS 13 9350 (Skylake), and all has not been well.
The laptop constantly BSODs whenever I wake it from sleep. The thing is that it works without a hitch for
hours on end on a cold boot, but as soon as I wake it from sleep or hibernation, I receive a BSOD on wake 80~90% of the time, sometimes instantly and sometimes after 3-4 minutes of use.

I've already done a fresh install of Windows 10, ran memtest86 5 times with no errors returning and also manually
uninstalled/reinstalled all the latest drivers for my laptop and even ran Driver Sweeper in safe mode but the problem
persists. There were even more errors before, but after doing all my driver updates, WhoCrashed points me to ntkrnlmp.exe as the most frequent cause of BSODs.

I've attached the dump files to the thread, any help would be greatly appreciated.

Thank You!

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-Description of problem-I recently purchased a Dell XPS 9350 (Windows 10) laptop. Often the touchpad completely ceases to function. This happens randomly 10-60 minutes after using the machine normally. Sometimes disabling the touchpad in Device Manager and re-enabling it will fix the issue temporarily. Sometimes this is not sufficient, but a restart of the machine will fix the issue temporarily. Sometimes this is not sufficient, and 5 or 6 restarts are required to get the touchpad to function again.-Attempted resolutions-* Ensuring that all device drivers are up to date and that the latest updates from Windows Update are installed* Installing the generic Synaptics touchpad drivers instead of the Microsoft Precision ones (as suggest in various other forums describing issues with the XPS touchpad). The synaptics driver functions, but the same issue remains.* Resetting Windows - clean reset choosing to remove all programs but keep personal files.* Running the Windows Hardware Troubleshooter - this detects that there is an issue reinstalls the touchpad drivers. Sometimes this also temporarily fixes the issue (after restarting), but sometimes the troubleshooter says that it cannot fix the problem.-Further details-There are various items that show up in device manager. Under "Human Interface Devices" there is both "HID-Compliant touch pad" and "I2C HID Device".  Under "Mice and other pointing devices" there exist both "HID-compliant... Read more

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Relevance 54.94%

hello!
I think I did the worst choice ever... I bought this Dell XPS 13 on last February which was replaced on summer, because I had problem with the grafic card probably ( couldn't connect it to an external display). 
This is an i7 proccesor 6560U, 16G ram 512 ssd... and infinity touch display. running win10 pro
the main reason that I bought it was that the battery lasts up to 18 hours like it says to the dell's site.
I am not new to this of cource I know that 18 hours are unreachable but I was hoping at least to 9-11.
on the contrary the battery does not last more than 4-4.30 hours. with normal use... email serfing on the net , youtbe....
I have the latest BIOS of course ... 
I had even left the laptop on the Bios screen open to check how long it will last with no apps running in the background ... same result ... 5 hours at most .. 
the battery was replaced 2 month ago with no improvment ... same with the new battery as well. 
I have turned the touch screen off, bluetooth as well... everything that I could in order to increaase the battery but with no result. 
I also run the battery test according to the dell's technicians advise, with the result saying that the battery is in good condition.
According to dell all theese are normal... but for me is unexeptable. My macbook pro is 5 years old and the battery lasts 4 hours !!!!
this is my expirience from the top model of dell!! 
any advise before I through it away?

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HeyI'm seriously considering buying the XPS 13 QHD, but i'm a bit interested in what kind of battery life people are getting. If the battery life is much better with the FHD I might consider sacrificing touch and QHD for better battery life. Would be nice if it could last through a 8 hour working day.
Would any of you guys mind posting the windows battery report or any thing similar?
Thanks!

Answer:Dell XPS 13 9350 - Battery life

Hi ,
Thank you for writing to us!
Kindly check on the Dell website as per the system specification.
Battery life would depend on system configuration ( touch / non touch ).
http://www.dell.com/us/business/p/xps-13-9350-laptop/pd?oc=cax13w10ph5142&model_id=xps-13-9350-laptop&l=en&s=bsd
Thanks
Robin

11 more replies
Relevance 54.94%

Hello Everyone,

I recently purchased a Manufacturer Refurbished Dell XPS 13 9350 (Skylake), and all has not been well.
The laptop constantly BSODs whenever I wake it from sleep. The thing is that it works without a hitch for
hours on end on a cold boot, but as soon as I wake it from sleep or hibernation, I receive a BSOD on wake 80~90% of the time, sometimes instantly and sometimes after 3-4 minutes of use.

I've already done a fresh install of Windows 10, ran memtest86 5 times with no errors returning and also manually
uninstalled/reinstalled all the latest drivers for my laptop and even ran Driver Sweeper in safe mode but the problem
persists. There were even more errors before, but after doing all my driver updates, WhoCrashed points me to ntkrnlmp.exe as the most frequent cause of BSODs.

I've attached the dump files to the thread, any help would be greatly appreciated.

Thank You!

Answer:BSODs on Wake for Dell XPS 13 9350

Hello again,

Sorry for the double post, but a new situation has come up. This morning I closed the lid on my laptop without powering it down. My laptop has the "close the lid" action set to "do nothing", so the computer definitely did not sleep/hibernate. When I returned in the afternoon, I was greeted with the Dell splash screen, indicative that the computer's crashed again. I ran Who Crashed once more, and this time the BSOD was caused by a "CRITICAL_STRUCTURE_CORRUPTION" with ntkrnlmp.exe once again.

I've attached another zip folder with the dump files, but I am not sure how to delete the dump files, so the ones from this morning are on there as well.

Thank you!!

17 more replies
Relevance 54.94%

I recently bought this laptop, but yesterday it refused to boot.
The light on the charger is on, however when plugged into the laptop the light on the laptop does not come on.
I already opened the panel and unplugged the battery cable and plugged it back in but to no avail.
Is it now dead? I am still under warranty, but i need my laptop now.

Answer:Dell XPS 13 9350 won't Boot and not charging.

There's a short circuit somewhere in the system - it will need warranty repair.  If it's less than 21 days from shipment from Dell, you can also return the system for replacement.

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I purchased a new dell XPS 13 9350 from BestBuy August 8, 2016 and have several sound problems.  First all sound stopped working about a month after purchasing the laptop but using the Dell.com support site I discovered that 3 Intel drivers had been disabled. Once I reinstalled the drivers the audio began working again but another issue has continued. A periodic static noise.  
The laptop periodically emits a static noise anytime you press a key. When the noise starts it happens anytime you press a key regardless of what program is running and thus far there is no apparent trigger that causes it to start emitting the static noise. Twice I've run the diagnostic "Full Test" on the dell.com support site but the test does not find any problems. Considering the price of this laptop I am surprised and even more shocked to see that other people are also having issues with static sounds. 
I purchased an HP laptop last year for half the price of this laptop and have not had a single issues with that computer.    

Answer:Static noise from - Dell XPS 13 9350

Hello. Look in the Recent Issues FAQ and see if the solution in the XPS 9350 & 9550 section helps.

1 more replies
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Hi,
I have a new Dell XPS 13 9350 (only a few months old)... I noticed that the Microphone is not working in any applications I try.  I have gone through the Dell diagnostic as well as the Windows 10 diagnostics but nothing seems to fix the issue.
I am running the latest drivers (6.0.1.7737) from the Dell support web site.  
I have tried to remove the Realtek drivers and go with the native Windows 10 HD Audio Drivers.   This did appear to fix the issue, but then I updated the BIOS to 1.3.3 and now it doesn't work again.  Not sure if the BIOS update broke it or it was just a coincidence and it would have failed after a reboot anyway.  I may attempt to role back the bios and see what happens.
I don't believe it is a hardware issue as I have seen the mic working fine with the Windows 10 drivers.
Has anyone else seen this problem or have a solution?
The problem is I don't know if the MIc was working from the beginning.  The day I got the laptop I update the drivers from the website right away.  I work in IT and always like to have the latest drivers. 

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My laptop Dell XPS 9350: BIOS 1.4.18 updated august 20.
From the very next day the dell system detect is showing a BIOS update is required,
But when I download it shows its the latest download is:  older BIOS version 1.0.0  released in 2015.
I did not install and contact dell support right away to verify, end up listening to that I do not have warranty anymore. so they cant support.
My query is whether I should be downgrading my BIOS?
I am not sure this is the right forum to ask, I apologize.
Anybody having similar issue?

Answer:Dell XPS 9350 Bios upgrade

Dell has had several issues with BIOS updates recently.  For several models, recent BIOS updates caused connection stability issues with USB devices connected via the TB16 dock.  Possibly as a result of that, Dell pulled the updates and replaced them with older ones, but that worked rather oddly on the site. For example, the newer XPS 13 9360 recently got a 2.1.0 BIOS and the next release posted was 1.0.7, and for a while both were posted, and now 2.1.0 is back as the only option.  I would hold off on BIOS updates for a while until you see an update that's actually newer than what you have, which will also hopefully contain a fix for these USB issues.

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Was really looking forward to this laptop, but received it late last week and the touchpad appears to be defective on arrival.  Lags and freezes intermittently and two finger scroll barely ever works.  Already called in to tech support and they advised the same given we tried for an hour to resolve.
Seems I received a lemon given that it has a great build and monitor, but researching this issue seems there are many threads and youtube posts with the same exact issues so this seems unfortunately common.  Will be returning it tomorrow (for a full refund) as I can't wait another few weeks for this machine and as I travel a lot I don't intend to use a mouse very often.  Even though I'm more than willing to pay for a decent notebook, it is frustrating it is so difficult to come by.

Answer:Dell 13 9350 XPS touchpad issues

I am having the same issue. The touchpad keeps freezing and is not able to catch small motions. Does anyone no what is the solution other then returning the laptop.

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I have a DELL XPS 13 9350 2016. I purchased it about 7 months ago.
I am getting this issue just today. It takes forever for the laptop too boot after I type my password in. Also, it takes forever to start the starting programs. Its so slow that I can't even post about it using the laptop.
Does anyone know what to do about this?
Also, how long does it usually take to get technical help?

Answer:DELL XPS 13 9350 booting issues

Hi PETERYOO12,
Are there any bluescreens / system crashes? Is there any damage on the system?
Restart the system and press f12 key on startup - choose diagnostics. Let it run the diags and if you encounter any errors - make a note of the complete error and report the same to us. These are onboard diagnostics and they might possible pick some error if the hardware is not functional. Also, run an extended / thorough tests on the HDD and memory to check for any possible errors. 
If the system is under warranty, we can help book a service call if the hardware has an issue and needs to be replaced.
Also, please click my DELL-username and write me a private conversation with the service tag and your contact details(Name and Email) for case records.
Let us know if you have any other queries.

1 more replies
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Hi everyone, I've bought a new monitor for my laptop dell xps 13. Now when I'm hearing sound from my monitor the sound stops working for 2 seconds and then it just goes normal. this happens often. I've already installed the latest drivers for my realtek high defenition. I also uninstalled the drivers and installed them back still nothing. Same thing for my Graphics Card. The sound on my laptop is excellent. Only when I'm connecting it to my monitor then it goes bad ...
 

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Hello, I am having trouble recently with my dell xps 13 9350. The computer starts up from OFF fine, however if I try to wake up the laptop after closing the lid or pressing the power button quickly (which in both cases causes the laptop to sleep) all i get is a blue screen with a loading wheel. The computer does not wake up and must be restarted by holding the power button for over 4 seconds. 
I have had this computer for two months and this is the first issue I've had with it. Hoping someone can help me resolve this issue. Thanks!

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Kind of an info post & a question.
My new Dell XPS 13 9350 touchscreen started to intermittently fail & within a day or 2 it completely gave up. I also noticed that there was no touchscreen device in Device Manager (under HID section) nor any mystery USB devices there (an Internet search reckoned it could be a power problem). I did notice though that under USB Devices section there was a mystery device that said "Unknown USB Device (Device Descriptor Request Failed).
Called Dell Support who informed me that since it was purchased from a UK retailer I wasn't eligible for Dell support! So I called PC World...
They took me through a step which I'd already tried (uninstall & reinstall mystery USB devcie) but this time it worked - touchscreen appeared in HID section & mystery USB device vanished. Hung up the phone, moved laptop then the touchscreen failed again. This time, on loading Device Manager, it was unusable. Device Manager kept refreshing over & over again, but I did have time to see that again touchscreen had vanished from HID & the mystery USB (with same message) appeared in USB Devices. This time though the USB device would vanish & then the screen refresh.  
A bit more Google searching revealed that a touchscreen is effectively a mini USB device & I wondered if the issue I was having was due to an intermittent connection. It would explain the constant refreshing of Device Manager since it was like something being conne... Read more

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A week ago this problem started , when the computer is booting and plugged in it stops at the Dell Supportassist
"Alert The power adapter wattage and type cannot be determined. The battery may not charge. The system will adjust the performance to match the power available."
When I  click on Diagnostics and I get "testing completed . One or more errors but doesn't say what the issue is. I've run this about 5 times with same results.  
I am using the proper power cord, I run it without being plugged in a lot.  
Now the battery will not hold a charge and only works if it's plugged in and at 1%
I do not want to open it up while it's under warranty
Thank you, Happy Holidays  

Answer:Dell Xps 9350 system bios 1.4.4

If the system is still under warranty, call Dell for repair.
They'll first replace the AC adapter with a new OEM Dell unit.  If that doesn't solve the problem,
They'll replace the DC power jack:
www.parts-people.com/index.php
And if that doesn't solve the problem, it's the mainboard that needs to be replaced.

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Literally anything I do the max is .78 GHz and I can barely watch a YouTube video because I am barely even using the processor. The laptop is so slow because of it. I have tried basically everything, disabling speed step in bios, adjusting power options, updating bios, updating drivers, etc.. Please help me.

Answer:Dell XPS 13 9350 i7 will not go past .78 GHz on the processor. PLEASE HELP

They seem to stay at the lower speed more than you might think.  While at this speed do you see the CPU utilization maintaining levels?
You state your tried different Power Schemes, have you tried the High Performance for testing?  If the speed does not increase when you select it you might want to try a reboot.

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I have had a XPS 13 9350 and love it except one thing. When i plug in headphones to the laptop I get really bad static on the audio that only goes away when I mute, this condition does not happen with the built in speakers. I have tried to update drivers and all of that and every time i update to the new realtek drivers or any realtek drivers for that matter my laptop will freeze when booting into windows 10. It freezes as soon as I try to use the notification center or start menu and I have to restart and then role back the audio driver to the stock high definition windows 10 driver to get things to work. For the short time I get teh realtek driver to work the audio on both the headphones and speakers is fine but the computer locks up and I am forced to role back the driver to the High definition windows 10 driver which causes the headphone static to come back.
I have had this problem from the beginning but have forgot about it since I really don't use headphones with it much but I forsee me using them more. I have even considered buynig a AudioQuest Dragonfly Dac in order to bypass the stock headphone jack to keep this from happening. 

Answer:Dell XPS 13 9350 audio problem

Hello. Did the laptop come with Win10 pre-installed at the factory? If so it would have had a working Realtek audio driver in it when you took it out of the box. You can return it to that state by performing a system recovery -- return to the original factory configuration.
If you installed Win10, you might consider returning to the operating system in which the audio worked properly. There are a lot of audio problems with Win10.
harleyguy07I have even considered buynig a AudioQuest Dragonfly Dac in order to bypass the stock headphone jack to keep this from happening. 
You can get a usb audio jack from Amazon for about 5 bucks or so.

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Hello,
After a lackluster week with TB15, I have a problem with my Dell 9350 (early 2016).
I noticed that the battery drained faster than it's supposed to be.
Generated battery report

DESIGN CAPACITY
55,997 mWh

FULL CHARGE CAPACITY
53,291 mWh

I saw on some posts that the design capacity was around 57mWh with 55mWh of full chage capacity.
Battery life estimates
Battery life estimates based on observed drains


AT FULL CHARGE

AT DESIGN CAPACITY
PERIOD
ACTIVE
CONNECTED STANDBY

ACTIVE
CONNECTED STANDBY


2016-06-24
-
-

-
-
2016-06-25
6:57:48
-

7:19:00
-

Above is the estimated battery life, but I have never got up until 7 hours.
Latest BIOS is installed:

BIOS
1.3.3 03/01/2016

Current setting is Power Saver with 0% brightness.
Any other settings that can be recommended are welcome.
Otherwise I might need to ring DELL again.
Thank you

Answer:Dell 9350 Battery Performance

I forgot to mention that the battery drained by 10% even on shut down mode (I have never put the laptop on sleep).

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Hi,
I have noticed that whenever the (non-touch) screen on my Dell XPS 13 9350 refreshes (e.g. with the mouse pointer moving, webpage scrolling, etc.) I hear a buzzing sound from the bottom left of the display.
Uninstalling the Intel display driver and using the Microsoft Windows generic display driver stops this buzzing from occurring, but that also stops the screen brightness hotkeys from working so it's not really a solution.
Does anyone know how to resolve?
Thanks

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Hi,
Could someone please let me know the part number or screw size/type to replace a missing screw on the external underside of my Dell XPS 13 9350 laptop?
Thanks

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So, my ultimate goal is to connect a Firewire 800 device (medical instrument) via thunderbolt. I got my hands on two Apple thunderbolt adapters, first a TB 3 to TB 2, and then a TB 2 to Firewire 800.

When I connect the TB 3 to TB 2, Windows says "Try improving the USB connection" and it links me to this page. Opening the thunderbolt software shows no connected devices. I have the latest drivers that I am aware of, software package version 16.1.47.275. I have BIOS version 1.4.10. I have disabled the thunderbolt security in BIOS and enabled the boot related thunderbolt options.

What else can I do? Thankful for help!

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Hi,
Could someone please let me know the part number or screw size/type to replace a missing screw on the external underside of my Dell XPS 13 9350 laptop?
Thanks

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Hi,
I have noticed that whenever the (non-touch) screen on my Dell XPS 13 9350 refreshes (e.g. with the mouse pointer moving, webpage scrolling, etc.) I hear a buzzing sound from the bottom left of the display.
Uninstalling the Intel display driver and using the Microsoft Windows generic display driver stops this buzzing from occurring, but that also stops the screen brightness hotkeys from working so it's not really a solution.
Does anyone know how to resolve?
Thanks

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Dear all,
I have recently purchased a new DELL XPS 13 9350 and a Dell Docking Station D3100, this combinations is for enterprise use and i would like to boot latpop over PXE in order to deploy our OS .
I tried to do this and enable all the Bios functions for this but the docking station doesnt recognized when laptop boot up .
Also i have updated to latest BIOS,any ideas or advises on these issue will be appreciated .

Thanks,

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Hi all,
A pretty nasty situation, given that this is supposedly a "premium" laptop.
I have here a one day old XPS 13 (9350) MS signature edition from Amazon, bought new. Core i5, 8 GB RAM, 256 GB storage, current BIOS (1.4.4) and drivers (updated right away), windows 10. Everything looked fine until I disabled power-saving features of the graphics (panel self-refresh and power saving mode for games) and then tried to reboot while on battery: it gets stuck right on the Dell logo. Sometimes the rotating Windows thingy appears, but then freezes immediately.
Holding the power button and then cold-starting works. Rebooting does not. Loading BIOS defaults helped reboot once, after which I decided to re-enable the power-saving stuff (thinking that it is what caused it). The reboot after that did not take place either --  got stuck again. I don't know if there's any relationship between these power saving features and what's happening (could be a coincidence).
The problem does not seem to occur while on AC power. 
Any thoughts? As I said before, this is an Amazon purchase, so I can return/exchange it within 30 days. Thanks.

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I've recently been looking into buying an eGPU Enclosure such as the AKiTiO Node or the Razer Core. I've updated all the firmware and now I am running Thunderbolt Software Version 16.1.47.275. The Node and Core both specify that the computer needs to both have Thunderbolt 3 (which I have) and be compatible with external graphics. What does this mean? I have Thunderbolt 3, so wouldn't it be theoretically possible to run external graphics provided the firmware was up to date?
So in summary, my main question is this: Will/can the Dell XPS 13 9350 be able to use eGPU enclosures over Thunderbolt 3 now (or in the future if there is firmware updates being planned)?

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Hi,
my Dell XPS 9350 does not boot at all. It is a brand new laptop that crashed while Windows 10 Updates were applied so I had to restart it. On restart, all that I got was a black display. Not even the Dell logo shows up so I cannot go into the bios settings or change the boot mode,...
The display seems to work as I run the display test and the colors show up but once the test is done, all that I get is the black screen. 
Dell Support now offered me to send a technical guy to repair the laptop but the problem is that they do not yet have the new XPS 13 in their support list and needed 3 days to update their database. Now it turns out that they do not have some components and will not come until they have everything. Dell is not able to tell me how long this will take (very strange from my point of view). 
Now my problem is that I would urgently need this laptop so that  I would like to avoid the option to simply send it back and order a new one. 
So if there is someone that has a clue if this can be solved by some trick without having to change a hardware I would be glad. 
As mentioned already, I did the system tests that I found in the forums but the only thing that worked was the display test. 
It is the 9350 using an Intel Core i7 and the 512 GB SSD using the PCI slot.
Thanks
Thomas

Answer:Dell XPS 13 9350 Will not boot straight out of the box

Hi Tanzinge,
Thanks for posting.
Are there any beeps when the unit tries to boot?  Beep codes can help indicate what parts may have a problem.
Have you tried using an external monitor?
Please try these things and post back so the experts here can further assist.  Thanksl.
Regards,Robert
 

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When the laptop is charging and being used, its temperature goes up higher than when not charging around 15 Celsius. I have tried monitoring the temperature during charging while playing games, the laptop is overheating and it went up to 94 Celsius then I tried to plug a laptop power adapter out, it went down to around 83 Celsius. It would always be like this. Another problem is the power adapter gets very hot during charging even in sleeping mode or playing games. I can't touch it!. Moreover, my screen is flicker sometimes while I'm playing games and displays that "display driver stop responding and has recovered"
My drivers are up to date. BIOS: 1.3.3
Thank you for any advice or recommendation. 

Answer:Dell XPS 13 QHD+ 9350 Heat Problem

Hi SILAPINBENZ,
Download and reinstall the video drivers from the support site - http://dell.to/1UiTOks
If you still encounter the video driver crashes, then restart the system and press f12 key on startup - choose diagnostics. Let it run the diags and if you encounter any errors - make a note of the complete error and report the same to us. If there are no errors, then restart the system and within windows - run a stress test on the system - http://dell.to/21y9GPi
Restart the system and press f2 to enter BIOS - check the adapter status in BIOS.
Test the system with another adapter if possible. For the screen flickering issue, after updates and tests, if the issue still persists, then connect an external monitor and check for flickering on the LCD and the external monitor - this will help isolate if the source of the issue.
If the system is under warranty, then contact us via Twitter - @dellcarespro - for faster communication.
Keep us updated.

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Hi,
I just bought a Dell XPS 13 9350 QHD. I am trying to disable Adaptive brightness with this patch i downloaded from dell website APP_QHDFW_DBC_W81X64_W10X64_A00_Setup-PWD5K_ZPE
However after I unzip and run the exe file there is no reaction.

Can someone please assist.

Thank you.

Answer:Dell XPS 13 9350 QHD - Adaptive brightness

Hi SOCEIR,
Is that a driver update you are downloading? That will not change any settings for your GPU.
Follow the steps below to turn off adaptive brightness:
1) Go to your power settings by left-clicking the battery symbol at the bottom right of your desktop
2) click power and sleep settings
3) click additional power settings then click "change plan settings" next to the power profile you are using
4) then, click "change advanced power settings"
5) Scroll down to Display (click the plus icon) --> Enable adaptive brightness --> then turn it off using the pull down menus.

Let me know if this works,
Cheers,
AJ

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My Dell XPS 13 was working fine for about 9 months. Recently, I have to go through a lot of trouble just to get it charging. When I plug in the adapter, the light on the end of the plug turns on, but to get the charge to work, I have to push the cord extremely hard into the laptop. Even when I do this, the laptop usually only stays charging for about 5 seconds. After about 20 tries, I got it to stay charging. The warranty is still (thankfully) active, so worst case, I can just get it replaced. But before that, what can I do to try to fix it? 

Answer:Dell XPS 13 9350 having trouble charging?

Hi,
Thank you for writing to us!
We would request you try a known good charger on this system and also try this adapter on a different system and check if the same issue occurs .
We would also request you private message the service tag to the system and the charger port and also the pin of the adapter .
Thanks
Robin

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Hi,
I've got an XPS 13 9350 with a clean install of Windows 10 on it on Bios 1.2.3.  The touchpad has a couple of issues:
1) Bouncy when scrolling.  In a web browser, when using two fingers to scroll down, upon releasing the screen jumps back up a bit - occasionally jumps to the top of the page again.  This is best described is this post, but with no resolution: 
2) Tap to click sometimes stops working.  When this happens if I wiggle a finger on the pad a bit and try again, it starts working again.
3) Click drag releases by itself.  More often than not, if I click and hold the button on the touchpad to move a file, it releases before the button is released.  Its almost impossible to move emails between folders in outlook due to this behaviour.
Are these common issues?  Could I have faulty hardware?  I've run the Dell update utility, but apparently my system is up to date.Any pointers appreciated!
Thanks,Ben

Answer:Dell XPS 13 9350 Touchpad Issues

Hi, I had scrolling issues specifically in Chrome when the XPS13 9350 came out In November. The Windows 10 TH2 update fixed that however. I would assume you have already updated Windows? 
Yours sounds as though you have faulty hardware and should be an easy diagnosis for Dell support. 

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So i love this laptop, the ram and CPU are starting to become a issue for me. Rather then buy a new one i was wondering if i ordered a i7 motherboard of the same model would i be able to install it without issue? 

Answer:Upgrade Motherboard on a Dell XPS 13 9350?

Yes, though you may also need a higher capacity power supply - and it's not exactly an inexpensive  upgrade.
www.parts-people.com/index.php

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I've read several entries on this forum about this exact problem - though the dates seem a little more erratic if it were directly related to a single software update. 
The Problem: Every time I put the computer into sleep mode, it shuts down instead. Although, the computer does wake when I open the lid, but any program that was open has been closed. 
Attempted Solutions: This happened about a week ago, and after updating/reinstalling BIOS and video drivers, as well as checking power settings, the problem persisted. Since I didn't have any recent system restore points, I reinstalled windows. Alas the problem went away. For 4 days. I've intentionally not updated using Dell Update, but something has seemingly gotten past administrative permission and installed itself today. There are no updates in the update log, but there aren't many other explanations I can think of. 
Please don't tell me to check my power settings, or reinstall/update BIOS or video drivers. I've tried that already. Are there any other solutions to this problem? 

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Hi
I've had a recent problem with my dell xps 13 (9350) since I've updated to the anniversary version of windows 10
So once I start the laptop, sound does not work even though I still here the buzz of the earbuds when I connect them to the laptop. Videos on the web don't work either. I've tried going on youtube and cnet browsing through videos and they don't work. Interestingly I can still browse other sites like normal If I'm just reading or so. 
If I restart the computer everything is back to normal. However, the problem occurs if I fully shutdown the laptop and then start it up again. 
I've been constantly restarting the laptop every time I start it up, it's getting a tad bit annoying. 
I have the latest drivers for the laptop and I do not want to try to reset it without going through any other possible solutions. 

Answer:Dell XPS 13 9350 Video and Sound Problems.

Hi,
I would suggest you to update BIOS, uninstall and reinstall the video card driver and audio from Dell website as these drivers are tested on the Dell system. Please follow the steps mentioned below to uninstall the video card.

Open the  search box, Start typing devmgmt.msc and then press enter.
Select the Display adapters listed and right click on it.
Now select properties.
In the properties window, under Driver tab, click on Uninstall button.
Check “Delete the driver software for this device.”
Do the same for Audio also which you will find under 'Sound, video and game controllers'
You want to delete the driver click OK.

After the uninstall finishes restart the system. Then reinstall the Intel video card driver first and then Nvidia/AMD card driver (If system is configured with discrete video card) on the system for issue resolution. Please enter your service tag # on the link below, select the OS, then download the BIOS from BIOS section, video card drivers from Video section onto the system and install it.
http://dell.to/18r60nI
Please let me know if this helps.

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I recently purchased Dell XPS 9350 which came with Windows 10 Home. I have my personal license for Win10 Pro. Can i upgrade my laptop to Pro version? Will it impact my warranty?
Thanks for your help.

Answer:Upgrade Windows 10 Home to Pro on Dell XPS 9350

The purchased Dell warranty only applies to the operating system we shipped. In the future, if hardware were to fail, we would use our diagnostics to verify fail, then replace according to the warranty. But, we willnot assist with any Windows 10 Pro operating system or software issues because we did not ship it with Windows 10 Pro.

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