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Dell XPS 13 9360 USB ethernet (Dell adapter) not recognised after wake from suspend

Question: Dell XPS 13 9360 USB ethernet (Dell adapter) not recognised after wake from suspend

I have the Dell XPS 13 9360 and have been using the Dell USB type-C adapter to connect to wired Ethernet network. I have a problem when waking up the laptop from suspend. VGA and USB on the adapter continue to work well after wake from suspend but the Wired Network functionality of the adapter is not recognized.
Note that if I unplug and replug the adapter it is recognised correctly.
The adapter is using the driver r8152 for wired networking, I am using Linux Mint 18.1 (Ubuntu 16.04 based) and kernel
Besides this I think almost everything works perfect with the laptop
I am also attaching the content of dmesg after I wake up from sleep:
[16815.124956] ACPI : EC: EC stopped [16815.124958] PM: Saving platform NVS memory [16815.125016] Disabling non-boot CPUs ... [16815.126260] Broke affinity for irq 276 [16815.128484] smpboot: CPU 1 is now offline [16815.146729] Broke affinity for irq 122 [16815.146806] Broke affinity for irq 276 [16815.146817] Broke affinity for irq 277 [16815.147934] smpboot: CPU 2 is now offline [16815.174307] Broke affinity for irq 1 [16815.174317] Broke affinity for irq 8 [16815.174325] Broke affinity for irq 9 [16815.174334] Broke affinity for irq 12 [16815.174342] Broke affinity for irq 14 [16815.174351] Broke affinity for irq 16 [16815.174359] Broke affinity for irq 17 [16815.174370] Broke affinity for irq 51 [16815.174383] Broke affinity for irq 122 [16815.174434] Broke affinity for irq 276 [16815.174443] Broke affinity for irq 277 [16815.174452] Broke affinity for irq 279 [16815.174461] Broke affinity for irq 280 [16815.175552] smpboot: CPU 3 is now offline [16815.193621] ACPI: Low-level resume complete [16815.193736] ACPI : EC: EC started [16815.193736] PM: Restoring platform NVS memory [16815.194531] mce: [Hardware Error]: Machine check events logged [16815.194582] Enabling non-boot CPUs ... [16815.217226] x86: Booting SMP configuration: [16815.217226] smpboot: Booting Node 0 Processor 1 APIC 0x2 [16815.219771] cache: parent cpu1 should not be sleeping [16815.219967] CPU1 is up [16815.261542] smpboot: Booting Node 0 Processor 2 APIC 0x1 [16815.264555] cache: parent cpu2 should not be sleeping [16815.265042] CPU2 is up [16815.293753] smpboot: Booting Node 0 Processor 3 APIC 0x3 [16815.296732] cache: parent cpu3 should not be sleeping [16815.297398] CPU3 is up [16815.305150] ACPI: Waking up from system sleep state S3 [16816.340815] acpi LNXPOWER:13: Turning OFF [16816.340988] acpi LNXPOWER:12: Turning OFF [16816.341158] acpi LNXPOWER:11: Turning OFF [16816.341327] acpi LNXPOWER:10: Turning OFF [16816.341497] acpi LNXPOWER:0f: Turning OFF [16816.341666] acpi LNXPOWER:0e: Turning OFF [16816.341835] acpi LNXPOWER:0d: Turning OFF [16816.342026] acpi LNXPOWER:0c: Turning OFF [16816.342204] acpi LNXPOWER:0b: Turning OFF [16816.342374] acpi LNXPOWER:0a: Turning OFF [16816.342544] acpi LNXPOWER:09: Turning OFF [16816.342713] acpi LNXPOWER:08: Turning OFF [16816.342882] acpi LNXPOWER:07: Turning OFF [16816.343052] acpi LNXPOWER:06: Turning OFF [16816.343222] acpi LNXPOWER:05: Turning OFF [16816.343393] acpi LNXPOWER:04: Turning OFF [16816.343562] acpi LNXPOWER:03: Turning OFF [16816.343731] acpi LNXPOWER:02: Turning OFF [16816.343899] acpi LNXPOWER:01: Turning OFF [16816.344069] acpi LNXPOWER:00: Turning OFF [16816.422551] pcieport 0000:02:02.0: System wakeup disabled by ACPI [16816.527041] xhci_hcd 0000:00:14.0: System wakeup disabled by ACPI [16816.527199] PM: noirq resume of devices complete after 182.233 msecs [16816.574383] PM: early resume of devices complete after 46.720 msecs [16816.575320] usb usb3: root hub lost power or was reset [16816.575321] usb usb4: root hub lost power or was reset [16816.575528] sd 2:0:0:0: [sda] Starting disk [16816.576336] rtc_cmos 00:01: System wakeup disabled by ACPI [16816.596148] [drm] GuC firmware load skipped [16816.856690] usb 1-5: reset high-speed USB device number 3 using xhci_hcd [16816.892621] ata3: SATA link up 6.0 Gbps (SStatus 133 SControl 300) [16816.896208] ata3.00: configured for UDMA/133 [16818.058213] [drm] RC6 on [16822.011408] xhci_hcd 0000:39:00.0: Timeout while waiting for setup device command [16827.411265] xhci_hcd 0000:39:00.0: Timeout while waiting for setup device command [16827.620170] usb 4-1: device not accepting address 4, error -62 [16827.800914] usb 3-1: reset high-speed USB device number 5 using xhci_hcd [16828.435922] usb 3-1.1: reset low-speed USB device number 6 using xhci_hcd [16828.805536] usb 3-1.3: reset full-speed USB device number 7 using xhci_hcd [16828.909936] PM: resume of devices complete after 12281.010 msecs [16828.911067] PM: Finishing wakeup. [16828.911070] Restarting tasks ... [16828.911876] pci_bus 0000:02: Allocating resources [16828.911972] pcieport 0000:02:01.0: bridge window [io 0x1000-0x0fff] to [bus 04-38] add_size 1000 [16828.911997] pcieport 0000:02:02.0: bridge window [io 0x1000-0x0fff] to [bus 39] add_size 1000 [16828.912006] pcieport 0000:02:02.0: bridge window [mem 0x00100000-0x000fffff 64bit pref] to [bus 39] add_size 200000 add_align 100000 [16828.912030] pcieport 0000:02:01.0: res[13]=[io 0x1000-0x0fff] res_to_dev_res add_size 1000 min_align 1000 [16828.912037] pcieport 0000:02:02.0: res[13]=[io 0x1000-0x0fff] res_to_dev_res add_size 1000 min_align 1000 [16828.912043] pcieport 0000:01:00.0: bridge window [io 0x1000-0x0fff] to [bus 02-39] add_size 2000 [16828.912052] pcieport 0000:01:00.0: res[13]=[io 0x1000-0x0fff] res_to_dev_res add_size 2000 min_align 1000 [16828.912058] pcieport 0000:01:00.0: res[13]=[io 0x1000-0x2fff] res_to_dev_res add_size 2000 min_align 1000 [16828.912068] pcieport 0000:01:00.0: BAR 13: no space for [io size 0x2000] [16828.912073] pcieport 0000:01:00.0: BAR 13: failed to assign [io size 0x2000] [16828.912080] pcieport 0000:01:00.0: BAR 13: no space for [io size 0x2000] [16828.912085] pcieport 0000:01:00.0: BAR 13: failed to assign [io size 0x2000] [16828.912100] pcieport 0000:02:02.0: res[15]=[mem 0x00100000-0x000fffff 64bit pref] res_to_dev_res add_size 200000 min_align 100000 [16828.912106] pcieport 0000:02:02.0: res[15]=[mem 0x00100000-0x002fffff 64bit pref] res_to_dev_res add_size 200000 min_align 100000 [16828.912112] pcieport 0000:02:01.0: res[13]=[io 0x1000-0x0fff] res_to_dev_res add_size 1000 min_align 1000 [16828.912118] pcieport 0000:02:01.0: res[13]=[io 0x1000-0x1fff] res_to_dev_res add_size 1000 min_align 1000 [16828.912123] pcieport 0000:02:02.0: res[13]=[io 0x1000-0x0fff] res_to_dev_res add_size 1000 min_align 1000 [16828.912129] pcieport 0000:02:02.0: res[13]=[io 0x1000-0x1fff] res_to_dev_res add_size 1000 min_align 1000 [16828.912144] pcieport 0000:02:02.0: BAR 15: no space for [mem size 0x00200000 64bit pref] [16828.912149] pcieport 0000:02:02.0: BAR 15: failed to assign [mem size 0x00200000 64bit pref] [16828.912155] pcieport 0000:02:01.0: BAR 13: no space for [io size 0x1000] [16828.912159] pcieport 0000:02:01.0: BAR 13: failed to assign [io size 0x1000] [16828.912164] pcieport 0000:02:02.0: BAR 13: no space for [io size 0x1000] [16828.912168] pcieport 0000:02:02.0: BAR 13: failed to assign [io size 0x1000] [16828.912181] pcieport 0000:02:02.0: BAR 15: no space for [mem size 0x00200000 64bit pref] [16828.912186] pcieport 0000:02:02.0: BAR 15: failed to assign [mem size 0x00200000 64bit pref] [16828.912191] pcieport 0000:02:02.0: BAR 13: no space for [io size 0x1000] [16828.912195] pcieport 0000:02:02.0: BAR 13: failed to assign [io size 0x1000] [16828.912200] pcieport 0000:02:01.0: BAR 13: no space for [io size 0x1000] [16828.912205] pcieport 0000:02:01.0: BAR 13: failed to assign [io size 0x1000] [16828.915326] pci_bus 0000:02: Allocating resources [16828.915419] pcieport 0000:02:01.0: bridge window [io 0x1000-0x0fff] to [bus 04-38] add_size 1000 [16828.915449] pcieport 0000:02:02.0: bridge window [io 0x1000-0x0fff] to [bus 39] add_size 1000 [16828.915461] pcieport 0000:02:02.0: bridge window [mem 0x00100000-0x000fffff 64bit pref] to [bus 39] add_size 200000 add_align 100000 [16828.915490] pcieport 0000:02:01.0: res[13]=[io 0x1000-0x0fff] res_to_dev_res add_size 1000 min_align 1000 [16828.915500] pcieport 0000:02:02.0: res[13]=[io 0x1000-0x0fff] res_to_dev_res add_size 1000 min_align 1000 [16828.915509] pcieport 0000:01:00.0: bridge window [io 0x1000-0x0fff] to [bus 02-39] add_size 2000 [16828.915520] pcieport 0000:01:00.0: res[13]=[io 0x1000-0x0fff] res_to_dev_res add_size 2000 min_align 1000 [16828.915529] pcieport 0000:01:00.0: res[13]=[io 0x1000-0x2fff] res_to_dev_res add_size 2000 min_align 1000 [16828.915541] pcieport 0000:01:00.0: BAR 13: no space for [io size 0x2000] [16828.915563] pcieport 0000:01:00.0: BAR 13: failed to assign [io size 0x2000] [16828.915565] pcieport 0000:01:00.0: BAR 13: no space for [io size 0x2000] [16828.915566] pcieport 0000:01:00.0: BAR 13: failed to assign [io size 0x2000] [16828.915570] pcieport 0000:02:02.0: res[15]=[mem 0x00100000-0x000fffff 64bit pref] res_to_dev_res add_size 200000 min_align 100000 [16828.915572] pcieport 0000:02:02.0: res[15]=[mem 0x00100000-0x002fffff 64bit pref] res_to_dev_res add_size 200000 min_align 100000 [16828.915574] pcieport 0000:02:01.0: res[13]=[io 0x1000-0x0fff] res_to_dev_res add_size 1000 min_align 1000 [16828.915575] pcieport 0000:02:01.0: res[13]=[io 0x1000-0x1fff] res_to_dev_res add_size 1000 min_align 1000 [16828.915577] pcieport 0000:02:02.0: res[13]=[io 0x1000-0x0fff] res_to_dev_res add_size 1000 min_align 1000 [16828.915578] pcieport 0000:02:02.0: res[13]=[io 0x1000-0x1fff] res_to_dev_res add_size 1000 min_align 1000 [16828.915583] pcieport 0000:02:02.0: BAR 15: no space for [mem size 0x00200000 64bit pref] [16828.915584] pcieport 0000:02:02.0: BAR 15: failed to assign [mem size 0x00200000 64bit pref] [16828.915586] pcieport 0000:02:01.0: BAR 13: no space for [io size 0x1000] [16828.915587] pcieport 0000:02:01.0: BAR 13: failed to assign [io size 0x1000] [16828.915589] pcieport 0000:02:02.0: BAR 13: no space for [io size 0x1000] [16828.915590] pcieport 0000:02:02.0: BAR 13: failed to assign [io size 0x1000] [16828.915594] pcieport 0000:02:02.0: BAR 15: no space for [mem size 0x00200000 64bit pref] [16828.915595] pcieport 0000:02:02.0: BAR 15: failed to assign [mem size 0x00200000 64bit pref] [16828.915597] pcieport 0000:02:02.0: BAR 13: no space for [io size 0x1000] [16828.915598] pcieport 0000:02:02.0: BAR 13: failed to assign [io size 0x1000] [16828.915600] pcieport 0000:02:01.0: BAR 13: no space for [io size 0x1000] [16828.915601] pcieport 0000:02:01.0: BAR 13: failed to assign [io size 0x1000] [16828.926006] usb 4-1: USB disconnect, device number 4 [16828.926010] usb 4-1.4: USB disconnect, device number 5 [16828.956089] done.

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Preferred Solution: Dell XPS 13 9360 USB ethernet (Dell adapter) not recognised after wake from suspend

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Answer: Dell XPS 13 9360 USB ethernet (Dell adapter) not recognised after wake from suspend

Hi mitos1os,Thanks for posting.Here is some information you may find helpful:

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Hi there,

We've got 3 Dell precision towers 5810 that work great, except for a possible bios bug, which I can reproduce on all machines:

I'm using the installed NIC: Intel ethernet server adapter i210-t1.
Our computers go powerless every night (mains power) after a normal pc shutdown. Every morning, when the power is back on, I want to wake up all computers in our building with Wake On Lan (WOL) by sending a 'magic packet' over the network.
This normally works well if the machine has been switched on and off with the power button / windows shutdown. But when I unplug the machine (mains power), wait and plug in the mains power again, the computer does not respond to the WOL packet. (Maybe the PCI-E NIC does not get power on plugging in the mains of machine for the first time).
It works well on the integrated (motherboard) NIC. BIOS / power / sleep state settings seem to be ok.

Answer:Wake On Lan (WOL) not working on Dell precision tower 5810 with Intel ethernet server adapter i210-t1 at first power up / after no power

Hi paulnotebaart,Thanks for posting.Here is some information you may find helpful:

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I recently purchased the Dell USB-C to VGA/HDMI/USB/Ethernet Adapter (Dell 470-ABQN) to use as a dock with my XPS 15 9550. Unfortunately while using this adapter the fans run at a very high speed, approximately 80%, and are therefore loud and disturbing during meetings and desk work. I have it connected to only an HDMI monitor and a USB mouse receiver. The fans also run constantly when using the built-in USB and HDMI ports, but at a tolerable level. I will have to return this item without a fix, so could someone at Dell please advise if there is a solution or if this is a known issue that will be reviewed? I have updated both the Thunderbolt firmware and software and applied all Windows Updates. Thanks

Answer:Dell XPS 15 (9550) Fan Speed w/ Dell USB-C to VGA/HDMI/USB/Ethernet Adapter

I have the same problem here. I connect a usb-c ethernet adapter in my case. The fan keeps running when the adapter is connected. 

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I've bought TB16 and update all drivers (Dell Assist does it) and after lowing network settings to 75% my DELL monitors flickering less but now I have major issue since my Dell Adapter - USB-C to HDMI-VGA-Ethernet-USB stop working completely. When I plug in nothing happens (yes, adapter is working properly and yes cables are correct)
In first few days, randomly, Windows was enable to turn on output to adapter (after hour of plugin, plug out same adapter).
Now, it's completely useless. 
Can anyone help, any suggestion ?

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I've purchased a new  Dell XPS 13 9360 in the last month. At the checkout was the recommendation to purchase a Dell PW7015MC Power Companion. I thought it would be good but it doesn't charge the Dell XPS13. It charges my phone no problems from the standard USB however the laptop doesn't show as charging at all. The light on the end of the USB C cable that goes into the laptop is on. The power companion is at full charge (5 little lights) but the laptop just ignores the companion (no indication that it is being charged at all).

Appreciate any advice before I contact Dell Support for a DOA/Warranty replacement.
Thanks in advance.

Answer:New Dell PW7015MC Power Companion doesn't charge Dell XPS 13 9360

Charging your power companion
Before first use, charge the power companion using the power adapter of
your Dell computer.
NOTE: It takes approximately 3 hours to fully charge the power
NOTE: You can charge your devices through the power companion
while the power companion is getting charged.
NOTE: The power adapter is not shipped with the power companion.
1. Connect one end of the power adapter of your Dell computer to the
power-in cable. Then connect the power-in cable to the power-in port
on the power companion.
2. Connect the power adapter of your Dell computer to an electrical outlet.
• The battery-status light turns on (solid white) indicating the battery is
getting charged. Refer to "Checking battery charge status" section for
• The battery-status lights turn off when the battery is fully charged or
when the power adapter is disconnected.
NOTE: If the amber battery-status light lights up while the battery is
charging, this indicates a charging error. Check if you are using the
correct power adapter

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After getting a Router with Gigabit Ethernet I attempted to connect my 8700 running Win 10 to the faster speed. My device manager says I have a USB Gigabit adapter which is operating properly.  Network connections says Ethernet 2 has a network cable unplugged. It is the USB gigabit Ethernet adapter.There is only one Ethernet port on the chassis of the 8700. Its operating at 100BaseT. How do I access the 100baseT?

Answer:Dell 8700 USB gigabit Ethernet Adapter

A USB Ethernet adapter isn't the same thing as the onboard NIC.
If you have a USB network adapter, unplug it from USB and connect your Ethernet cable directly into the onboard Ethernet port on rear of PC. Then configure your network settings in Windows.

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I am working on my Fiance's Dell Inspiron 1501. It came with vista, and I downgraded to XP several months ago. Since then, I have been connecting to the internet via wireless connections both at home and on campus. However, I just recently moved into a new apartment, and do not have the money to spend on a new wireless router. So, this is the first time since the downgrade trying to connect to the internet via the Ethernet adapter. My problem is this:

I'm getting stuck at "Acquiring network address." After a few minutes it gives me the error saying that it wont work because an IP wasn't assigned and such.

I've tried many, many things. I tried using the ethernet cable the computer I am on now is using. No luck.

I've tried switching ports on the hub I'm using to known working ports. No luck.

I've tried release/renew, no luck.

I've tried releasing the IP of the computer I am on now, and setting that IP as the static IP on the laptop. Here it says "connected" but I still cant connect to anything.

Note: I downloaded and installed the latest drivers from Dell's website for the ethernet adapter (obviously this was the first thing I tried).

I've done lots of fiddling with TCP/IP properties, to no avail.

Can anyone help me?


Answer:Dell Inspiron 1501 Ethernet Adapter Problems

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Answer:dell optiplex GX110 network adapter/ethernet driver

Try this link:

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The internet connectivity works only wirelessly.  The direct connectivity (connecting the laptor with Cisco Router using a chord) works for sometime and goes off, and WiFi takes over.
Sounds like Dell has solution to this problem.  They tried all usual commonsense ideas and also changed the motherboard, but finally gave up or left it to fate.  There is no problem with Cisco EA3500 dual band router as I have other gadgets connected.  Tried with another another laptop (also Dell), changed chord, tried different slots in the router.
Dell 15 laptop is still covered under warranty.  
Can't Dell fix this problem?
Anyone has experienced this problem and still living with it without Dell taking initiatives to resolve?

Answer:Dell 15 7000 series Win10 Laptop not recognizing the ethernet adapter

Hello Shankar,

Please share the exact model number for the laptop. There is an option to disable the wifi when an an ethernet cord is connected to the system. Ideally this option would be there in the BIOS setup. I can get our database if you can share the exact model number. 

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Would anyone know where I could download the appropriate driver for the Dimension 4550 Ethernet? I formatted the system and the drivers were negatively affected.

Currently the Device Manager has a big question mark next to 'other devices' with further question marks below, under Ethernet Controlled and Multimedia Audio Controlled.

Please help. ya'll.

Answer:[SOLVED] Need to download driver for Dell Dimension 4550 Ethernet adapter

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I have an XPS 12 9250 with an external Dell Adapter USB Type C to HDMI/VGA/Ethernet/USB 470-ABQN.  This adapter is working for Ethernet and VGA, but the USB port is not working.  I suspect that I need the correct drivers installed.  When I plug in my windows phone or my android phone, both devices show that they are charging, but windows 10 does not indicate that it sees the devices.  If I plug in an external keyboard to the adapter's USB port, windows 10 does not react, and the keyboard lights do not come on (keyboard works fine on 2 other computers).
So, I'm pretty sure I've installed all the latest drivers that are listed on for the xps 12 9250, but it's hard to tell as there seem to be scores of them.
Is anyone else having this problem?  Can anyone tell me which specific drivers I need to get USB working?  Thank you

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Question: dell XPS 13 9360

So there are couple of problems i am experiencing:
1) slow start up
2) when i pauze a video and hit play again, there is a 2-3 second lag of no audio
3) slow SSD benchmark
I recently posted a topic about the slow SSD and i already bought a new dell since then. This time however its an i7 instead of i5 and its also a different brand of hard drive.. Yet i am experiencing the same problem.. so this cant be hardware related then right.
And can all these problems have to do with the same issue? something that makes the SSD perform poorly?

4) simultaneous use of ,microphone and keyboard/mouse doesnt work??
its not normal right? that so many things are wrong? 

Answer:dell XPS 13 9360

Thank you for writing to us!
We would suggest you to update the audio and video drivers also with an update on the chipset drivers as well.
We would also suggest you to run the Dell diagnostics on the system to check if there are any hardware failures.( Boot the system and on the Dell logo tap F12 and follow the on screen instructions) .
Kindly private message the service tag and email address.

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Question: Dell XPS 13 9360

Hello guys, I have a problem with my XPS regarding the power turns on only after several is frustrating, sometimes i have to try for a few minutes. The led of the power button stays on a few seconds, then it goes off, the keyboard light is off, it won't boot. It doesn't matter if the AC power is connected. Thanks

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So basically - as the subject says - 
Having a brand new Dell XPS 15 9550
with most recent Dell Wireless 1830 802.11ac drivers
cmd command "netsh wlan show drivers"
shows that current driver does not support hosted network,
meaning, that i am unable, for example, to share my ethernet internet connection Over wifi to other devices - i am unable to make my laptop a hotspot.
Which is ridiculous in 2016 and for a laptop of this level and is basically a prerequisite to be Windows 10 approved.
So my question is DELL, what the ***? When do we get normal drivers?
Anybody has the same issue - knows the workaround? Thanks.
I could not have expected that 2000$ laptop would not be able to do that. this is soul crushing.

Answer:Dell XPS 15 9550 - Dell Wireless 1830 802.11ac - Hosted network supported : No - cannot share Ethernet connection over WiFi

same here. :( XPS 13 9350..

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My new dell xps 13 i recently bought is  too much overheating while charging and sometimes even while on normal battery usage. what should be done ?

Answer:Dell xps 13 9360 overheating

I'm assuming windows 10 is on the system.....
I'd suggest you update the System Setup(BIOS). Please click on link below to safety install latest BIOS version.
Update System Setup (BIOS) for a Dell Computer ... - YouTube
After installing latest BIOS version, I suggest installing Chipset drivers as well. To check if any other drivers needs to be install, run the Guide Me option in your Dell Product Support page. It will automatically detect drivers updates for your system. Please follow instructions to run Guide Me option in link below.
How to Find Drivers and Update Them (Official Dell Tech ...

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Hi. I received my laptop yesterday and it was working fine all day yesterday. At night, I put it on Hibernate to turn it off.
But then when I tried to start the laptop today morning, it just refuses to start. I press the Power button, the Power button light comes up for a few seconds and then turns off. The screen remains black throughout, I cant even see the Dell Logo on the screen or try to access the menu settings by pressing F2 or F12. This same issue occurs while trying on battery (which is 100% charged, as per the battery indicator) or while on AC Power.
Please assist. Thank you.

Answer:Dell XPS 9360 not starting

My 9365 has done that a couple of times when plugged.  I just needed to remove the external power and it booted normally.
Since you say it happens when unplugged, perhaps it only works if plugged in before hitting the power button, then removing the external power..
Above all, be patient and give it time to react.

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I want to upgrade the stock 128 GB SSD to a 250GB Samsung Evo 960 PCIe NVMe SSD? Is it possible? Has anyone else done this and was able to get full speeds of the SSD without any issues?

Answer:Can the Dell XPS 13 9360 SSD be upgraded ?

The 128G drive is SATA -- the larger capacity ones are NVMe.  Yes, you can upgrade the drive to the Evo version.  You do NOT want the Pro version for a notebook like this -- it uses too much power and will produce too much heat as a result.  There's also no point in a high-performance Pro version, as the system isn't designed with 4-lane PCIe access for the NVMe drive (for that you need a large mobile workstation or gaming portable, or a desktop system).

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I upgraded the ssd to a Samsung 960 Evo and when I turn on the computer the screen doesn't turn on and the power button stays lit for only 10 seconds before it turns itself off. Do you have a solution? Before I upgraded everything was fine. I inserted back the original ssd and same problem.

Answer:My dell xps 13 9360 won't power on right.

Can you get into the Bios using the F2 key?
Did you change any other connections internally, such as the battery and make sure they were correct before you closed up?
I suppose trying to run the diagnostic using the f12 key might be something you could try..

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Hi there, 
I've recently purchased a dell xps 13 9360 
I have had a few issues such as screen flicker every so often, maybe twice a day, however it doesn't affect me too much. 
There was also slight coil whine, especially when using skype and intensive task, however I managed to remove that by turning off turbo boost in bios. 
Just then the blue screen "your pc has run into a problem and needs to restart" and a very loud noise occured.  I have attached the event log for when this occured, not sure if it helps. 
I've only had the laptop for just less than a month and I really need it now so I can't and don't plan on returning it. Just wondering if anyone could suggest to me what to do, i.e. could I send it for maintenance in a few weeks time and they could thoroughly test the system?

Answer:Dell xps 13 9360 issues

I'd suggest you first run the diagnostic tool to check hardware on the system by following the steps below:
1. Power off system
2. Power on system, quickly tap the F12 key continuously until you see Preparing one time boot menu in the top right corner of the screen. In the boot menu, stroll down to Diagnostic and then click it. After quick tests, click on Hard Drive, and then Thorough Test Mode. Report back any error code.

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Hi all,
I had just bought a Dell XPS 13 9360 from the local Dell Direct Store running Windows 10 (64-bit) a few months ago. 
Recently, it has been rather problematic, with occasional flickering screen and unexpected shutdown errors. For the flickering screen part, it seems it is a common problem for many Dell XPSes but solutions given did not solve my problem.
What I am more concerned about is the unexpected shutdown. 
Under Dell SupportAssist desktop app, application errors regarding DropboxOEM.exe are shown, as well as unexpected shutdown errors. When I entered BIOS from one-time boot menu, the shutdown error seems to be ASF2 Force Off. The computer passed all diagnostic tests and the problems lingered, strangely.

Here are the 2 recurring application errors taken from SupportAssist System Events:

Error #1
Error #2
Does anyone know how to fix these application errors, the ASF2 force off error, and possibly the flickering screen? Thanks in advance.

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A Dell customer service advisor recently suggested I buy a new battery to fix a problem with my battery not being recognised at system startup nor charging when the adapter is plugged in.
Despite my AC adapter being the original adapter that shipped with my computer, the new battery still fails to charge. I receive a message informing me that the AC adapter type cannot be recognised (quickset). Furthermore, in what can only be described as an outrageous step, this message informs me that Dell will throttle my machine ("your computer will run more slowly") and then battery will not charge.
Clearly there is an error in the adapter hardware (most likely related to the well known one wire technique for battery verification)  meaning it cannot be recognised by the computer. I was therefore incorrectly informed to buy a new battery that neither solves the problem nor is of any use as it cannot be charged. Is this how Dell treats their customers?
I propose two solutions which Dell could offer me:
1. Send me a new, working 150W adapter compatible with my XPS 17 as a gesture of goodwill following the incorrect sale of a new battery at great expense which failed to solve the problem.
2. Provide a way to circumvent the faulty charger verification process. This is crucial for two reasons. Firstly the adapter is the original adapter that came with my computer so to verify its authenticity is not necessary. Secondly, Dell has zero right (non, whatsoever) to force consumers ... Read more

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Hi all.
First a big thanks for the surgical support I got here for my network controller, and pci modem driver problem I had... But I digress.

I have a problem with a Dell C-610 that does not wake "well" from suspend.
It wakes, however, it wakes like it has a mean hangover. Very slow, and inconsistent.

Running XP, SP3 and just upgraded memory to 1gb (from 256mb)

I thought the extra memory might help, but, hey! whaddoo I know?

I searched the archives (waking, suspend) and did not find something that matched. I may head to the BIOS to disable power management there and let XP handle it.

The memory upgrade seems to have made a difference (duh ); however, I was hoping it would solve the WAKE problem and have not enjoyed the new dose of memory fully.

Any help appreciated. Again, I've not seen such accurate, timely support ANY PLACE before like this place.



Answer:Dell C-610 not waking well from suspend

If it's any consolation I've never really had good luck with XP and suspending. Always seems to be slow or just simply fails to do it. And it's not just my computer, I've had numerous clients with the same issues. The best luck I've had has been when I've not left any applications open.

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I have recently bough a second hand Dell Inspiron 3200 which has had Windows 98SE installed in place of Win 95. The machine goes into a "suspend" or "stand/by" mode after a relatively dshort time and I don't know how to bring it back to life.There is a set of characters that shows up on the left side of the LCD panel when the machine goes to sleep - from left to right there is a locked padlock, capital A, number 1, a block of 9 dots in a square then what looks like a downward pointing arrow.How do I exit this mode?

Answer:Dell Inspiron "Suspend"

Try double clicking the padlock to see if it will open.

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Greetings everyone.
For approximately one month I have experienced problems with the touchpad of my laptop.
I randomly get a Code 10 in the I2C HID Device (a request for the HID descriptor failed). It renders the touchpad unusable or sometimes it just limits its functionality (like scrolling with two fingers and other gestures). I have already tried all available versions of the Intel Serial IO Driver and made a hard reset of the computer with no success. 
At the present time all drivers have been updated and Windows 10 is in its build 16299.19.
Could it be a hardware issue? Thank you very much in advance.

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I just switched to Dell XPS 2017 (i5 Kaby Lake) from Macbook Pro 2016 (i5 Skylake) and tried playing Ghost Towns 8K video on Youtube. My Macbook Pro can play it smoothly, but my new Dell really struggled playing it. Does anyone have the same issues?

Answer:Dell XPS 13 (9360) i5 can't play 8K video

The MacBook Pro has a discrete GPU, so that probably isn't a fair comparison. Kaby Lake is advertised as having hardware-level acceleration for 4K video, but 8K is quadruple the resolution, so I'm not too surprised that it's struggling. Then again, to my knowledge nobody even has an 8K display yet, and even if they did, there aren't any display connectors capable of driving that resolution at 60 Hz yet.

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My two weeks Dell XPS 9360 is having shutdown problem after windows 10 anniversary upgrade (ver 1607, OS build 14393.447).  Spec is the highest in the Kaby Lake release.
I've just updated all the latest driver (installed Dec 1st 2016) from Dell website.
Now when i shutdown, the white light on the power button won't disappear like it used to, a.k.a. won't do a full shutdown.  i have to do the uncheck fast boot options from power setting, but my startup takes  twice longer (can take up to 25-30 sec), whilst previously only 15 sec max.
I prefer to have a fast startup and no shutdown problem like it used to.  Unfortunately no roll back options for most of the drivers for some reason.
I've search and try every possible options listed in the forum and internet for this:
1. Removing Intel Rapid Storage
2. Downgrading to Intel Management Interface (IME), ver. 10, etc.
3. Tried every power management configuration for drivers, power setting, etc.
4. Tried every possible BIOS combination on fast startup, USB setting, Intel Virtualization
5. Diagnose hardware, driver, tried windows control panel troubleshooting, all shows normal
Basically i'm down to my last option of doing a clean install, but by doing this i'm loosing many settings which i don't intend to loose.  And there's a chance that the problem persist even with clean install
The closest solution is disabling IME and uncheck the "allow the computer to turn... Read more

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Hi I have just bought a XPS 13 build 9360 and a UP2715K monitor, I can get it to work at 4K but not 5K, I am using the thunderbolt connection and I have an adapter for this to 2 DP ports

Anyone any help

Answer:Dell XPS 13 9360 does it support 5K resolution

LIkely not.  The only notebooks that have 5K support right now are Macbook Pros -- and only the very newest of them.

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I had an issue with Wi-Fi dropping every few minutes on a particular network. In my case this was Virgin Media Hub 3.0 in the UK. To identify why this was happening I went into the event log (Start -> Run -> eventvwr.msc) and then into “Applications and Services Log” > “Microsoft” > “Windows” > “WLAN-AutoConfig”.
In here I could see a loop which relates to the networking issues;
Wireless security stopped.
WLAN AutoConfig service has successfully disconnected from a wireless network.
WLAN AutoConfig service started a connection to a wireless network.
Wireless network association started.
The issue appeared to be a recent update to the drivers and so I tried some new drivers from the Killer Networking website.
I used the Driver Only versions and this seemed (so far!) to have done the trick.
Thought I’d share in case anyone else has a similar issue and get it indexed by Google

Answer:Dell XPS 13 9360 Wifi keeps dropping

Outdated drivers can indeed cause issues such as these. However, I wanted to mention that the latest Killer Control Center download - - also contains the latest drivers. They all install with the same package - there is no need to install drivers separately, and the Killer Control Center can significantly speed up any latency sensitive task, from gaming to browsing, so it's definitely worth using!
-- Anthony with Killer Networking

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Just got a brand new XPS [9360] right out of the box. I noticed the backlight on the N and M keys are brighter than the rest of the keys. I played around with F10 function to adjust keyboard brightness, but it is the same throughout. I went into Windows Mobility Center and there was no settings listed for the keyboard. Did I just receive a bad keyboard?

Answer:Dell XPS 13 [9360] Keyboard Backlight

Please click on link below, hopefully it will be a help to you.

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Hello everybody!I bought an Ultrabook Dell XPS 13 9360On the laptop does not work touchpad, on the forum wrote that helps to replace the motherboard! Is there really no other way to bring the touchpad driver to works?
In the "Device Manager" section, the touchpad has an error (10), it can not start!
Diagnosis of the device does not detect errors...
Thanks for help!

Answer:Dell XPS 13 9360 touchpad problems

On the diagnostics, were these run on the Dell site or outside of Windows? And when you're outside of Windows, such as in the BIOS/Diags etc does the touchpad work there? Lastly, does an external mouse work? Can you also share the thread showing this? Best regards,Brad

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I received a new DELL XPS 13 9360 with Win 10 for my Sales Dept. Unfortunately when I try to connect to any WiFi network I get a blue screen with this message IRQL_UNEXPECTED_VALUE. All drivers are up to date and there is no additional software installed. When I have it connected on LAN (dock station WD15) I can connect to WiFi but when I unplug laptop from docking station and it switch to WiFi there is the same story with blue screen. Any idea how to fix this issue? Thank you in advance.  

Answer:DELL XPS 13 9360 - WiFi problems

If it is doing a real Blue Screen, it may show a driver on the bottom of the text.  If it does, let us know what it is.
When the Creator's build was installed on my 9365, it started Blue Screening for Netwtw04.sys.  It stopped for me after some upgrades.  If your system is new you may be going through that same situation.

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I received my Dell XPS 13 9360, I7 processor with 16GB of ram, and i did what i usually do with a new laptop = in order to get rid of all the bloatware, i remove everything  (including the recovery partition), and reinstall the OS with the drivers from the vendor, if needed.

The thing is the CPU shows as speed ranging from 2.7ghz to 2.9ghz (it should be 3.5ghz) and i only have a single power plan (balanced), with very little options to set. I tried installing all the utilities and drivers found in the windows 10 x64 bit section, and to download the recovery image (which it turns out to be a clean windows installation iso, not even wifi drivers included)

Any ideas where to get the required remaining applications/drivers? (in computer management i don't have any devices missing drivers)

Thank you,
Cosmin Cucu

Answer:Dell XPS 13 9360 recovery image

Thank you for writing to us!
We would suggest you to download the " Dell Digital Delivery".The link below will give you all the information that you would require.
Kindly private message the service tag and email address.

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I would like to install Win7 on a XPS 13 9360 (no Win10 due to company policies), but it seems like a I'm heading into a road of torment. I see some people have partly succeeded with downgrading the XPS 13 9650, do anyone have some tips and tricks for downgrading the 9360?

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Hello All,
I have a Dell XPX 13 9360 laptop with a WD15 dock that I want to use two Dell 2316M monitors.
The dock connects up to the laptop fine - I am getting ethernet, USB and power from the dock via the Thunderbolt port. But, I am getting no video output from it. The laptop does not recognize that there are additional displays connected. The monitors are on the correct input and the monitors work on their own respectively (tested by connecting to another machine).
I have tried installing the drivers from Dell (Thunderbolt, ASMedia USB, Intel Graphics, etc.), but nothing makes it work. I attempted to install the Firmware, but it fails.
The laptop is Windows 10 Pro.
Does anyone have any suggestions to make this work?

Answer:Dell WD15 w/XPS 13 9360 - No Video

Hmm, video is typically the easiest thing to get working because the USB-C port just has a DisplayPort output wired to it, so there are no special dock drivers to make that work.  In terms of the firmware update that failed, if you're referring to the WD15 firmware I'm linking below, what's the exact failure error?  That firmware update involves restarting your PC and having it update the firmware while it boots, and it would be a good thing to get working because one of the listed fixes pertains to the DisplayPort MST hub that controls the video outputs.  Link:

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Hi there, I am having slight problems with the new laptop I purchased on Thursday 8.12.2016. Basically, it has not yet been registered on dell's system, meaning my manufacturer warranty is not active. I have tried to check the warranty status of the laptop so many times on the website but whenever I enter the service tag I get the following message: "There's no match for that Service Tag, Express Service code, or Serial Number. Please try again or browse for your product. New devices may need 48 hours to register on our site." Additionally, I have called dell's support team, and they said that without my machine being registered, they cannot do much, and I should keep on waiting. As you may notice the 48 hours have passed. I really don't understand how this whole registration works without me doing anything, and I am not sure if this is a hardware/software issue so I will be really thankful if you could help me out.

Answer:Dell XPS 9360 not registered on website

Go to the site and Register your unit.
It can take 15 business days for a registration to be accepted.

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I have read that this issue is already well known and I have tried to implement the solution suggested by Abraham in  but withouth any success. The cursor keeps jumping completely randomly when I am writing (not even using it) or using the mouse. The output of xinput is 
? Virtual core pointer id=2 [master pointer (3)]? ? Virtual core XTEST pointer id=4 [slave pointer (2)]? ? ELAN Touchscreen id=10 [slave pointer (2)]? ? DLL075B:01 06CB:76AF Touchpad id=12 [slave pointer (2)]? ? SynPS/2 Synaptics TouchPad id=16 [slave pointer (2)]? Virtual core keyboard id=3 [master keyboard (2)] ? Virtual core XTEST keyboard id=5 [slave keyboard (3)] ? Power Button id=6 [slave keyboard (3)] ? Video Bus id=7 [slave keyboard (3)] ? Power Button id=8 [slave keyboard (3)] ? Sleep Button id=9 [slave keyboard (3)] ? Integrated_Webcam_HD id=11 [slave keyboard (3)] ? Intel Virtual Button driver id=13 [slave keyboard (3)] ? Intel HID events id=14 [slave keyboard (3)] ? AT Translated Set 2 keyboard id=15 [slave keyboard (3)] ? Dell WMI hotkeys id=17 [slave keyboard (3)]
so somehow it still sees the mouse device twice, but I was not able to deactivate one of them.

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Is there any solution for the problem with running cooling fan? Starts running even on low usage? Seems to become a more frequent problem than in the last 2 weeks. Laptop runs on bios 2.3.1

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I purchased a XPS 13 9360 on 27/11/2017 from Dell UK and received the delivery a day later on 28/11/2017. Since then, the laptop has randomly restarted several times, taking me to the recovery screen with the message 'it looks like Windows didn't load correctly'. At first, I thought it would go away when I updated to BIOS 2.3.1 and latest drivers, but it didn't. Then I opted to reset Windows 10, but today I suffered the issue again.
Does anybody know how to fix this? I have lost important work due to the random reboots.

Answer:Dell XPS 13 9360 - random reboots

Just to add to the opening post - I have noticed in the BIOS events log that the reboots coincide with ASF2 force offs.

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Bought a XPS 13 9360 very recently, great laptop, great quality, if only it was not rebooting at random moments.
It happens at the most random times, one to three times a day and I don't see anything that can cause it. I tried updating all the drivers, but that didn't seem to be the problem. Hope Dell will get us a fix soon, as it is a brand new Laptop, and I've found other people in online discussions who have the same issue (without any help). It's no fun to buy a beautiful new laptop which reboots every day twice...
Refunding or changing it is not really an option as it would take a few days and I need it to study on it as it might take a few days before I get a new one...
Anyone any other ideas that may help?

Answer:Dell XPS 13 9360 Random reboots


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I bought Dell XPS 13 9360 in US couple of months back. Now I am in India and my Laptop is not working. It is just displaying Black screen but keyboard back light are working fine.
Can I avail product replacement after warranty transfer? 

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Hello. I'm looking at this laptop:

I would like to know if it has wake on LAN and wake on RTC or not.

Answer:Solved: Dell Inspiron 15 3000 Series - Wake on LAN & Wake on RTC?

Since I did not get an answer here, I went ahead and ordered the machine anyway, and took a chance. It does NOT have either feature in it.

It passed my other tests, so I'm keeping it and the next computer I get will probably have both of those features, but for this one, I guess I'll live without, since the network isn't finished to the point where I could actually use it anyway yet.

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Got my XPS 13 9360 today & noticed odd USB behaviour, namely that the 2 ports are behaving very differently. Dell tech support can't find a solution so whilst they work on it I'm curious if anyone else has this. Odd behaviour as follows:
1) Trying to create recovery media with 16GB flash drive - when plugged into right hand USB the recovery creator says "drive must be at least 16GB" & NEXT button is greyed out. If I try again & de-select 'back up system files to recovery drive" I get a similar message but saying "drive must be at least 512MB" & again the NEXT button is greyed out.
(I appreciate that a 16GB drive only has 14.8GB useable capacity but the 2nd option only needs 512MB!)
When plugged into left hand port, recovery creator detects the same 16GB no problem & NEXT button is available to start creating recovery media.
2) When USB flash drive & a Sandisk Extreme 500GB is connected to righ hand port, there is no Autoplay pop up. But when plugged into left hand port, AutoPlay pop up appears & makes usual noise.
3) There is no 'safely remove USB' icon in task bar when either drive is plugged into right hand port, but when plugged into left hand port, the icon is there.
For both ports though, USB drive is shown in 'My PC' & able to read/write files.
Any thoughts really appreciated! Thanks :)

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Only had it a few days, first they had to replace the touch pad which wasnt working properly and now it seems to be blue screening randomly. It mostly happens when the laptop is locked it will just BSOD and restart.

The computer has rebooted from a bugcheck.  The bugcheck was: 0x000000d1 (0x00000000decafc37, 0x0000000000000002, 0x0000000000000000, 0xfffff8024437e418). A dump was saved in: C:\WINDOWS\MEMORY.DMP. Report Id: 3757f439-506a-4d83-868c-3d7b4fc1b6e7

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I don't know if I am alone with this issue.... hopefully someone can help? 
My XPS 13 9360 will lose it's bluetooth connection when using the Microsoft Designer Mouse.  The bluetooth menu will also disappear from the control panel, however, the bluetooth information remains in Device Manager. 
I end up having to re-install the bluetooth drivers and it takes a few attempts for the bluetooth menu to re-appear.  I've switched all the bluetooth services on, checked the BIOS and everything looks OK. 
Please help :) 

Answer:Dell XPS 13 9360 Windows 10 Bluetooth Issues

j4mietMy XPS 13 9360 will lose it's bluetooth connection when using the Microsoft Designer Mouse.  The bluetooth menu will also disappear from the control panel, however, the bluetooth information remains in Device Manager
Could you let us know what version of Wi-Fi card you have?
If you open Device Manager and look at the Bluetooth device and its properties, there is an Events tab.  You might check that to see what might be happening.  If it is losing it drivers and having to reinstall over and over, it might show up.

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I've purchased a Dell XPS 13 9360 and I've had problems with the video flickering.  It happens about every 5-10 minutes for about 5 seconds.
I've spent probably 30-40 hours trying to resolve the issue and I'm pretty fed up with it over the last 2-3 months.  I didn't notice it enough to decide ultimately to get my money back but it is too late.

I've run the diagnostic tool, and it apparently failed.  A technician was sent to my house to replace a part of the computer not related to video, and the part was refurbished.  I declined opening the device up and wanted to get my money back.  Apparently this test always fails unless the computer is plugged in apparently.  I found this out after the technician left...good I didn't let him replace a non-related part!
I've realized my 30 day return window has passed.  Gulp! That's after spending a few hours here and there trying to resolve the issue. Now I have a machine with an issue that is going to take plenty of hours to diagnose.
I've updated the BIOS, updated the Video drivers, to no avail.  I've now engaged Dell Chat support, who has stepped me through the entire process of doing this all over again.
At this point, I've asked for an escalation.  Normally this has been easy in the past, but I'm being forced to step through a repeat of the troubleshooting process which I've already accomplished
At the end of the day, I'm serious... Read more

Answer:Dell XPS 13 9360 Screen Flicker Issue

I believe I'm going to write a scathing review of my experience daily anywhere I can find a review for this device until my concerns are addressed.

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Hi Guys,
I have bouhgt new DELL XPS 13 9360 few weeks ago. Worked perfectly, until some Windows and/or Dell Update. My TouchPad stopped working.
In device manager I can see that I2C HID device can't start (ERROR CODE 10).
The external mouse is working fine.
Sometimes helps to stop the I2C HID device, remove external mouse, than run Hardware Problem Solving and 1 from 10 times it ends with fixing the driver for I2C HID and it works for a while. Than it crashes again.
I believe it's some kind of driver issue.
Can you help me please?

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Hi guys, I hope someone can help me out here. 
I've just purchased a new XPS 13 and it's great except for one issue - hibernation is happening too quickly from sleep. 
I've already tried all the power management settings to no avail.
I have set my "hibernate after" setting to 720 minutes. But even after 30 minutes of sleeping, the laptop will automatically go into hibernation mode. 
Is there something overriding my "hibernate after" settings? 
I have also switched off the Cortana override in power settings:

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I want to buy xps 9360,but worried this issue.....
It really can fix the issue????

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I just bought a dell xps 13′‘ 9360 using the latest by today 1.07 BIOS version and it’s hard to write a paragraph of text without having the cursor jumping to somewhere else. So the only way to get proper text using the computer is by hitting ctrl+z every single minute of writing.
I remember my previous experience with dell xps 13′‘ 9343 where the same thing happened but much worser and was a known issue, fixed (if I'm not wrong) with a BIOS update later.
Is this something that is a known issue for dell? is there already a fix out or a fix coming?.
Thanks in advance.

Answer:Dell XPS 13'' 9360 keyboard cursor jumps

Go to "Settings" > "Devices" > "Mouse & Touchpad". Under the "Touchpad" section does it say that "Your PC has a precision touchpad"?

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I have my XPS 13 9360 for about half a year now (since November last year), but now the touchpad is starting to act up. I'm experiencing the following issues:
- From time to time it suddenly thinks I'm scrolling, even with a single finger on the touchpad, this is "unlocked" by left clicking the touchpad, but that often only works for a few seconds to minutes.
- Tap clicking is not registered anymore, almost always paired with the above issue.
I'm running Linux (Fedora 25, kernel 4.9.11 at the time of writing) since the beginning since I need it for my work.
I've ran the diagnostic accessed through F12, which found no error. I'm fairly positive at this point that it is a hardware issue, since it often happens when the laptop is under heavy load (though also during regular use) and a tiny bit of mechanical pressure on the laptop casing above the center of the touchpad fixes it.
The reason I'm trying the forums is because when I try to enter a support ticket it wants me to execute the Dell Diagnostic program, which I cannot do since I'm on linux, but I also cannot continue before doing that or having diagnostic data.
As I said above, at this point it seems like a hardware issue to me, but I'm open to suggestions.

P.S. I'm from the Netherlands, but I couldn't find a Dutch forum so here I am.

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I recently purchased a Dell XPS 13 9360. Whenever I put my laptop to sleep, the fingerprint scanner fails to start/recognize and I cannot login using Windows Hello. I am forced to enter using my PIN or Password.
I have installed latest drivers and have tried other things as said on the internet such as going to Device Manager -> Biometric devices -> Properties -> Power Management tab -> uncheck Allow the computer to turn off this device to save power. Well, this does not solve the issue for me! 
Anyone facing the same issue?

Answer:Windows Hello in Dell XPS 13 9360 not working after sleep.

If your online connection (WiFi) is going to sleep while in hibernate, Windows Hello will not work. So you need to set your WiFi to not enter sleep mode when the operating system enters sleep.* Press Windows Key + R* Type devmgmt.msc* Click OK* Open Network adapters* Right click the Wireless device* Click Properties* Click Power Management tab* Remove all checks* Click OK* Close the Device Manager* Restart the computer* Enter sleep mode and see if Windows Hello now functions

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I would like to simulate middle click. The touch pad setting doesn't have any option listed to simulate middle click.
Two finger tap only supports right click.
For three and four fingers tap it has only three options listed:

Search with Cortana
Action Center

Is there any other touhpad driver supported by this model which could simulate the middle click action?

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Have just recently bought an XPS 13 9360 model ( Intel i5, 8gb memory, 256 SSD, Kaby Lake).
Need some advice before ordering some new bits & pieces.
Need to achieve 2 things:
1) link up to an larger external monitor
2) Copy a larger number of music CDs  into ITunes folder/ watch DVDs on laptop
3) Link to and store data on an external HDD
Could someone please advise on suitable accessories to achieve these.
Already have a 19" monitor. Do I just need a USB C to HDMI cable? Do I need any other adaptor?
What external optical drive works specifically with the XPS 13 9360? Do the USB ports have enough power output to run a single USB cables optical drive eg. The Dell DW 316
or is there a model that users have found works well with the 9360.
Finally can anyone recommend the best sort of cable to use for linking to and storing data on an external HDD? Can I just use a standard USB cable or is it better with a different type.
Apologies for the basic questions, but I am a bit of a technophobe and have struggled to find the correct answers on the web.
Any help would be much appreciated.

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I am running Dell XPS 13 9360 with i5 and FHD display, the latest Win10 Home and the newest bios. 
My idle temps range between 50-55 Celsius and working temps are up to 90-95 Celsius (flat solid desk under).
This started like two weeks ago. 
These temps are too high and the notebook becomes very uncomfortable to work with even when idle.
Do you get similiar temps?
BTW my second issue is absolutely not working sleep, not going into sleep, still processing, only display goes dark.
I am satisfied with this notebook, but those problems are too serious for the price.

Answer:[Dell XPS 13 9360] High idle temperature

Thank you for your message.Are you using any 3rd party application to check the temperature?Run a hardware diagnostic by following this link an image of the temperature screen in bios.Please click on my Dell username & share the service tag along with the registered name & email address. 

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I went to turn my laptop on and it came up with the message no bootable devices found. I did a reset to default settings but nothing changed. Can you please assist.

Answer:Dell xps 9360 no bootable devices found

Dell diagnostics time - F12 at powerup.

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After seeing some youtube video, I realised that my 9360 may had a problem. When I boot, there is 2 dell post. My boot time is quite bad, it's about 25 seconds.
I have windows fastboot enable.

Here a video of demonstration of my boot: 

I will provide any information, just ask me.


Answer:XPS 13 9360 SLOW BOOT: two dell post

Is McAfee Live Safe installed?

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I am planning on buying the dell xps 13 9360 (Kaby lake) FHD. I've heard that the dell xps 13 has an adaptive brightness issue that persists for many user and Its seems that Dell has provided a fix for the QHD version of the laptop but the fix for the FHD. Or has the issue been completely fixed on the dell xps 9360 FHD? Thanks.

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My Dell XPS13 is now showing "Battery Not Detected" in mouseover of the battery icon. Removing the powercable removes power from the laptop. It was working until today and the device is only 2 months old.
Both the Microsoft AC Adapter driver and the Microsoft-ACPI Battery driver is up to date.  I cannot update the BIOS as no battery is detected but when I check the BIOS it says that the 45W AC adapter is connected.
When I run diagnostics I get the following message at Step 5 (Running Your Tests) "We are unable to find the selected device. The device driver for your selected diagnostic is either not installed or installed incorrectly. Please ensure your device is enabled through your device manager or go to Drivers and Downloads to install the latest driver."
Any software suggestions please? I spend a lot of time on trains so only having a laptop that works when plugged into the mains is the equivalent of having a desktop.

Answer:Dell XPS13 9360 Battery Not Detected

The battery has failed - if you're under warranty, call Dell for a battery replacement.  If you're out of warranty, you can get a repair quote from Dell - or take the system to the shop of your choice to have the battery replaced -- or order a battery and replace it yourself (it's not that difficult to replace, though you'll need a Torx driver to do the job).

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I have a Dell Optiplex 755 with WinXPPro SP3, 2GB RAM and an Intel Core 2 Duo E4600, and it is unreliable for Wake on LAN and Wake on Ring. I also wonder whether my Standby - Sleep - Suspend (S1 or S3) is working correctly.

When the PC is in Standby - Sleep - Suspend mode (S1 or S3), Wake on LAN and Wake on Ring work some of the time but not all of the time, and I'd like them to be 100% reliable.

These may be two different problems, but your advice will be appreciated. (Also, if I should post in a different forum, please advise.)

My Network Card is an Intel 82566DM-2 Gigabit Network Connection, and I recently upgraded its drivers using "generic" PROXP.exe from the Intel website, although this has not helped the problem. The specific driver file e1e5132.sys is now from 2009 -- it used to be from 2007. But, as I say, Wake on LAN from Standby was not and is still not reliable, both before and after the driver update.

In Settings .. Network Connections ... Local Area Connections ... Properties ... Configure ... Power Management, all the Wake on LAN options are checked ON:

- Wake on Directed Packet
- Wake on Magic Packet
- Wake on Magic Packet from Power Off State
- Wake on Link

The NIC card's Diagnostic checks are all OK.

My fax modem card is a Conexant D850 PCI V.92 Modem, and I have the most recent drivers dated 7/27/07, version In Settings ... Phone and Modem Options ... Modems ... Properties, "Allow this device to bring... Read more

Answer:Trouble with Wake on Ring, Wake on LAN and Standby - Sleep - Suspend

More to above: Dell has suggested I must re-install Windows. I've never done that, and I realize I'd probably lose all my applications and data - no good. Seems to me that's like using an atomic bomb to kill a mosquito. And why should I assume that will work?

But is there a way to re-install -- or maybe fix -- Windows that leaves everything else safe?

FYI - About a month or so ago, I ran SFC (System File Checker) in repair mode, and that didn't help with this problem.

Any ideas?

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I like to put my new XPS Studio i7 into S3 suspend mode when I am away. This works properly if the suspend time is of relatively short duration (< 4 hrs). For longer durations, when I press a key to resume I can hear the computer respond (fan revs, etc.) but both of my dual monitors remain black. I have the most recent drivers and bios. I've seen various posts that indicate this could be a vista problem, or a graphic card problem, but no real solutions that have worked for me. How can I best troubleshoot this?

What I've Tried
Tried the various power management settings from performance to energy saving
When resumed with black screens, I plugged Wacom tablet into USB hoping it would trigger a video update

My Configuration
Dell XPS Studio i7 940
ATI 4850 graphic card
Dell 2408WFP primary monitor
Samsung SyncMaster 912n secondary monitor
Dell supplied USB mouse
MS USB Digital Media Pro keyboard
Vista Home Premium 64 bit

Also, I am using an IOGear USB KVM switch that switches the USB Keyboard, mouse and 2408 display between the i7 and an older Dell laptop. The laptop suspends and resumes properly.

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Please Help!

I am using my Dell Inspiron 6000 (as I type this) on AC Power ... but ... if I unplug it, I instantly get a bubble that says "Low Battery, You should change your battery or switch to outlet power immediately to keep from losing your work" (the battery is BRAND NEW, from the latest recall). Obviously, it is NOT getting charged (on AC Power). I also get a box that says "Your Internal Network Card has been de-activated to optimize battery life." Then when I plug it back in (to AC Power) I get the message "The AC power adapter type cannot be determined. Your system will operate slower and the battery will not charge. Please connect a Dell 65W AC adapter or higher for best system operation." THAT is the adapter that I am using! A Dell 65W, it came with the laptop when I bought it (1 Year Ago) and it's working right now (I'm plugged in), and it's green light is on. Also, (when plugged in) I get that box back that says "Your internal nework card is currently active."

What is wrong here???
Thank you for your help.
~ Tammy
Thanks, Tammy

Answer:Help! Dell Dell Laptop Won't Acknowledge it's AC Adapter!

First guess? You got a new battery and it is a bad battery. Call Dell and try another battery. Either way, since this happened following the recall, it is safer to try Dell first. Wish I could be of more help, but this appears to be a problem you can not fix yourself.

Removed your email from post, thats how you get on spammers lists, dont post your email publicly

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Just a few days ago, after I had updated a few drivers on my laptop, every time I shutdown now I get a BSOD with the message being DRIVER_IRQL_NOT_LESS_OR_EQUAL and the cause of the crash being nwifi.sys. Can anybody help me stop this blue screen from showing up again?

Answer:Dell XPS 13 9360 (4K, Late 2016) Blue Screen

Run an extended diagnostic on the drive -- F12 at powerup to get to the Dell diagnostics.

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I just recently purchased an adapter from Amazon HERE...

After going through the run around with customer support, my issue is still not solved.

I am trying to connect an external monitor through HDMI via the adapter linked above, but an unable to solve the issue.  My laptop recognizes the external monitor is plugged in, and is functioning as you would expect with an external monitor (i.e. two screens, dragging between two screens, etc...).  However, it seems as though the laptop is not sending any video output to the external monitor.  
I have updated all drivers and installers that were recommended to me by Dell customer support.  Additionally, I had changed a setting in the BIOS to disable some sort of USBC or Thunderbolt 3.0 security, as per recommendation in the comments of the linked (above) product.

Any suggestions?

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Dell XPS 13 9360 i7-7560U CPU overheats, fan only kicks in at high temperatures, so CPU most of the time is at or above 80°C (176 °F).
I searched on dell forums and found threads wherein other customers complained about same issue, and it seems that after replacement of motherboard + heatsink the high temp issue gets fixed.
Re-pasting CPU also wouldn't hurt, but since I bought the laptop recently, I'd rather Dell do it, since I don't want to lose warranty by cracking the laptop open.

Here's the video, no prior CPU overload, this is after laptop was turned on while it was off for quite a while, though when I entered diagnostics I waited till the default tests were automatically done and finished. It seems that CPU fan only kicks in at high (80°C temperature) and even then it only lowers the CPU temp down to like 70° and goes back to 0 RPM, is it normal? It shouldn't be, since it keeps CPU at overly high temperature! This was done while on battery (ac not plugged in).
Here's screenshot while I'm logged into OS. As you can see, CPU temperature gets abnormally high with a mild CPU load. You can test your laptop same way, just open this youtube video and see for yourself.
In my case, temperature quickly rose to high value.
I also tried to stress CPU by using HeavyLoad, I got CPU load at 100% but CPU cores almost instantly got to 90°C and started rising higher, so I stopped the test right away.

The question is, should I send the lap... Read more

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My wifi when plugged in is fine, downloading as expected at around 100Mbs as soon as I disconnect the power even on 100% battery the download rate drops to less than .02Mbs.
I've updated all the drivers and the BIOS using the Dell updating tools.
The Dell support assist is just sitting on data transfer verification test after 17 minutes.
I cant download the Killer drivers as it tells me theyre not signed for the system.
it basically makes the laptop unusable on battery, which is one of the main points of having a laptop.

Answer:Wifi only work on mains power Dell XPS 13 9360

I have seen some comments with such a situation when running the Killer Software Suite or whatever it is called.  I don't remember the power source being involved.
There is a Killer Rep moving around this community so maybe he could help.

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I have a DELL XPS-13 9360 which won't resume from sleep mode - if it sleeps, I have to press and hold the power button (15 - 30 seconds, something like that) to hard restart the laptop in order to get it to boot. When I try and resume from sleep the keyboard backlight comes on, but nothing else happens, screen doesn't seem to wake up
I've drawn a blank trying to figure out what the problem is, event logger shows nothing between:
The system is entering connected standby Reason: Lid.
and when I hard-restart it
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
The only other thing I can see is very large (1GB+) system memory dump files being created but the timestamps don't match up well, so this may be a separate issue
I'm running Windows 10 version 1607 build 14393.693 fully updated, the laptop didn't originally have any issues sleeping but went back to Dell for a replacement keyboard (space bar didn't work properly) and the system was reimaged at that time and sleep hasn't worked since.
Thanks for any suggestions, this is a very frustrating issue :( 

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I have a dell xps 13 9360. My trackpad is fine except for one issue. When i try to move the cursor a few pixels, ie trying to click a button or any precision work really, the mouse either doesn't move at all or does move then comes to a complete stop even if my finger keeps going. This only happens when i move the cursor at lower speeds. If i swipe fast, it is really responsive and precise.
I've tried to set the trackpad speed to the highest, enable precision thingy and remove or shorten delay. That is not the issue.
I've seen others have the same issues:
I assume the "delay" you're experiencing isn't really a delay but actually it requires you to move a significant amount on the trackpad before it notices you're moving the cursor. This is the exact same problem my old XPS 13 9350 had (all three of them). There is no "fix" to this as far as I know, because this is a windows driver based trackpad and for some retarded reason, windows thought its a good idea to do this. There are alternatives to this, by using 3rd party drivers from synaptics that "fix" the cursor problem, but then you lose other features like multi finger gestures i.e scrolling, pinch to zoom etc
Here's a video of the issues:
Is there a good fix for this.

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Hi all,

For the last 3 weeks my touchpad buttons stopped working. The pointer works well but the buttons are not clicking. This is probably a driver issue but all drivers are up to date and the buttons are enabled.

Please help.

Answer:Touchpad buttons not working(Clicking) on my Dell XPS 13 - 9360

Version of Windows?
Have you looked at the Windows screen with touchpad settings to see if something isn't set correctly?
Have you run the Windows Hardware Troubleshooter?

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Here's the video, so you can see what I'm talking about. Basically, XPS 13 9360 QHD, has this issue when in a dimly light room, the brightness will be automatically set to the max, and won't be changed by either bios settings (you can adjust brightness level there for battery/AC), latest driver settings, or by keyboard keys.

It'd work normally, but then it'd start going bonkers, but then it'd go back to functioning normal.
Or just stay at max brightness.
I tried disabling DBC, installing latest graphics driver from Dell website, or Intel website using this method, installing latest bios, and other recommended drivers, disabling sensor monitoring service in "services.msc", didn't help.

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How I can recover original partition layout with recovery partition contains original windows with drivers?
Now only find tool named "Dell OS Recovery Tool". But this tool make usb stick with some tools that removes recovery partition from my SSD and install clean windows 10 without drivers.
This not useful for me.. 

Answer:Dell XPS 13 9360 Original hard disk image

Did you make a Win 10 Recovery drive?

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I encountered screen flickering issues with Hyper-V enabled on my brand new Dell XPS 13 9360.
Is there a solution to this problem? It is extremely disappointing with this issue as I cannot use Docker.


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I have a Dell XPS 13 9360 laptop. Purchased almost a year. This is already the third time the laptop won't boot up and gives me an LED error code. Last two times I was able to run a self test and it fixed itself. This time it won't even run the self test when I press the Fn and Power buttons. Reboot it with pressing F2, no luck seeing the BIOS screen. Please help.
From reading this forum, seems like alot of XPS 13 users are having problem with their laptop. Should Dell has a fix or recall for this issue?

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Hi!I've had some problems with my XPS 13 9360 recently where video freezes for a few seconds quite every now and then (every few minutes sometimes). This happens when i watch youtube or stream video from elsewhere aswell. A few times this happened, I saw an error message: "webGL encountered a problem"(this was on youtube) which basically crashed the video and I had to reload it. I solve the problem by exiting fullscreen and then refresh the site. I can sometimes watch for longer without any streaks if im lucky.I updated windows 10 a few days ago and I'm not exactly sure but I think the problem might have started to occur after that update. How can I solve this problem and where do I start to tackle the problem?Thanks in advance!

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I've heard that people are still experiencing coil whine on their Dell XPS 13 9360 laptop. Has there been any fixes to this problem?

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After a few minutes, I have problems scrolling with the touchpad in Google Chrome. The bug is currently documented as Chromium bug 647038 ( ).

I have Kaspersky as well. It is documented in the forums:

May this be a touchpad driver bug? Anyone is experiencing the same?

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I've purchased a DELL 640m recently, and it came with Windows Vista. I decided to get a new HD and install XP on it. After downloading a bunch of drivers:
R92578, R114079, R120775, R120895, R141246, R149798, R150593

Everything seems to be working except.... I see a system error everytime the machine is restarted or resume from suspension/hibernation.

Worse is that all programs are closed after a restart from suspension/hibernation. System Error follows:

Error code 1000008e, parameter1 c0000005, parameter2 a8cbe3b8, parameter3 b9142084, parameter4 00000000.

thanks in advance,
- alex

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Hi everyone,
New owner of the XPS 13 9360, great product aside from some coil whine. I have an issue with the audio port, from the WD15. Sometimes when I am listening to music, I will notice distortion for 3-5 secs, and then it will cut out completely. Then the audio interface is completely unavailable to the OS. Spotify will say "Cannot play right now", as if the interface is blocked.
I have BIOS updated to 2.2.1 on the XPS 13 9360, and WD15 F/W is up to date (according to the update tool). Realtek USB is updated to March 17, 2017, the newest one available on the website. I have no display issues or ethernet issues with the dock otherwise, but the audio issue is very annoying.
Can anyone provide a clue as to why this is happening? Even when it doesn't cut out completely, I'll hear an occasional stutter from the audio, as if audio interrupts are not being handled in higher priority over other I/O. Not sure what the problem is, but I guess I can also ask here and start a discussion with Dell support as well.

Answer:Dell XPS 13 9360 + WD15 (Realtek USB Audio) distortion/cutout

Hi gamei56,Thanks for posting.Does this happen with other audio sources (ie: non-streaming)?  It may be your internet connection as the same thing happens on my Galaxy S7 at home when I'm listening to Pandora while working and using a lot of bandwidth.If it happens with all audio sources, then it may be a sound card issue.  You could try Dell Support Assist before calling Tech Support.

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When I listen to audio with headphones it comes out crackly and distorted, however, when I connect a speaker via aux cable in the same headphone jack it sounds normal. Audio from the laptop's speakers in normal as well. I have checked the headphones and it's not them that's the issue.  The crackling happens with all my headphones. 
The problem is very recent. A couple of days ago I picked up my headphones unaware they were plugged into my XPS. The jack was pulled out of the headphone jack when I picked up the headphones and it's been an issue ever since. I would have immediately assumed that It's a hardware thing with the jack although, I didn't pull it out very hard nor did it come out at a weird angle so I can't see how that could've of broken it. Also, the jack still works perfectly with external speakers so I'm not too sure what's wrong with it.
If anyone has any ideas or suggestions that would be an enormous help:)

Answer:Headphone Jack Crackling Sound (Dell XPS-13 9360 2016)

To add to my previous question, I have just descovered that my microphone dosn't work now either. I had a look around for the solution and I've managed to boost it so it picks up some sound, however, not much at all. Again any help or solutions would be greatly apreciated, although I might just have to take it to a profesional which I was hoping not to have to do.

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I recently purchased the XPS 13 9360 (Kaby Lake) and have been using for a couple days.
I've noticed coil whine in the form of static sounds coming from the left side of the laptop, near the power connector.
There is very minimal noise when the laptop is on battery, where the noise is audible when your ear is next to the keyboard.
However, when connected to the power outlet the static becomes quite audible at a normal viewing distance. The static occurs frequently (especially when scrolling).
I tend to work in quite spaces with little ambient room noise, as I am easily distracted.
Is there a solution to resolving this coil whine issue? I feel like at this price point this should not be an issue (especially since is was well known in the earlier models).

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Hi dear Dell, I have a quite powerful Dell laptop (i7 Kaby Lake, 16Gb RAM) and still feeling frustrated from time to time due to horrible performance.
I'm using it for six month, for now, first I was on Linux, but due to the problem I'll describe below I shifted back to Windows 10. Although, it doesn't seem to help me much.
I tried to narrow the problem and looks like GPU-intensive 32-bit apps are to the blame.
It's effortless to reproduce: download and install meetings client for, which is still 32-bit for some reason, join a room with a few people using cameras or sharing their screen and you'll instantly get near 100% CPU usage, howling fans and slow system.
UEFI and drivers are up to date, of course.
Also, I tried to install 32-bit version of the Microsoft Office 365 and it works noticeably slower than 64-bit version.
All this is quite annoying and frustrating. Halp.

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Is anyone else experiencing laggy response when using the function keys on F2/F3/F4 which are used for volume mute/down/up? Have you managed to fix it? 

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Hi All,
I received my brand new Kaby Lake powered Dell XPS 13 9360 a couple of weeks back and I have been suffering from wifi disconnect issues since then. The USB LAN connection works perfectly using the Dell USB C adapter.
I have tried all the standard troubleshooting steps:
1. BIOS and Killer 1535 Wireless Adapter Driver updated to latest version  (including uninstalling and reinstalling the wireless drivers)
2. Updated Windows 10 to the latest anniversary edition
3. Changed Power Saving settings on the Wireless Adapter using Powershell commands as there are no Power management options for the Killer Wireless adapter in Device Manager 
(Disable-NetAdapterPowerManagement -Name "Wi-Fi" -NoRestart)
After running the above command I get the status of the relevant power mgmt parameters as below (though not sure if its really effective)
DeviceSleepOnDisconnect : InactiveWakeOnMagicPacket : Disabled
 4. Installed the latest Intel PROSet/Wireless Software and Drivers for Windows 10
Even after running step 1 and then later step,2 the wifi connection used to disconnect after some time (especially when a large file was being downloaded or any high network usage activity). Running a speed test of my broadband connection is a sure way to disconnect from wifi. More importantly this disconnection used to crash the Access Point on my TP-Link WR841N router which caused all my other devices to lose network connection as well and required a Router restart.
... Read more

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I have a Dell XPS 13 9360. I connect it to an external monitor (HP LE1901w) through a Dell DA100 adapter. I use Ubuntu 16.04 LTS and as a driver for the adapter I use the latest given by DisplayLink.
If I want to use both monitors (the built-in display and the external one at the same time, the latter with VGA connection) I get problems with the size of the windows. 
Just for information, for the built-in monitor I use a rescaling of 2, and I really need to do that otherwise it would be impossible for me to read it.
I figured out that, going into System settings-Monitor, one has necessarily to choose one option for  "rescale the contents of the window to match:" and then one has to choose between the monitor with smallest or biggest controls. Both choices are bad for me, because either the external monitor gets windows too big or the built-in montior gets windows too small.
How to fix that?

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After upgrading to version 2.4.2 of the BIOS for Dell XPS 13 9360, I can no longer PXE Boot...the UEFI Network Stack no longer shows IPV4/IPV6 options in the boot menu, or the BIOS settings.
I compared the BIOS setting for setting with another unit that has version 1.3.7 and they are identical.
I'm using a USB-C Ethernet adapter (DELL p/n 96NP5) and a USB-C Docking Dongle (DELL p/n DA200), and neither of them work with this BIOS revision.
There doesn't appear to be a supported downgrade path from this BIOS version either (I've attempted 2.3.1, 2.2.1 and 2.1.1 and even though I have the BIOS downgrade option set in the BIOS, these versions halt stating that it is unsupported.  So I'm not sure what to do to resolve this issue. 
I called support, but the agent was asking me a bunch of Windows driver questions....even though this is prior to booting into Windows so I'm unsure why that is relevant.  She eventually put me on hold and the call disconnected after 10 minutes.  I've contacted my enterprise salesperson who can hopefully put me in contact with someone higher up, but if anyone here on the forums has any suggestions, please let me know.

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Tried different guides like touchpad not working suddenly in Ubuntu 14.04
$ xinput
? Virtual core pointer id=2 [master pointer (3)]
? ? Virtual core XTEST pointer id=4 [slave pointer (2)]
? ? Logitech USB Optical Mouse id=10 [slave pointer (2)]
? ? SynPS/2 Synaptics TouchPad id=12 [slave pointer (2)]
? Virtual core keyboard id=3 [master keyboard (2)]
? Virtual core XTEST keyboard id=5 [slave keyboard (3)]
? Power Button id=6 [slave keyboard (3)]
? Video Bus id=7 [slave keyboard (3)]
? Power Button id=8 [slave keyboard (3)]
? Sleep Button id=9 [slave keyboard (3)]
? AT Translated Set 2 keyboard id=11 [slave keyboard (3)]
? Dell WMI hotkeys id=13 [slave keyboard (3)]
? Integrated_Webcam_HD id=14 [slave keyboard (3)]

As you can see on xinput comes up only the touchpad but are both shown in the input devices
$ cat /proc/bus/input/devices
I: Bus=0019 Vendor=0000 Product=0005 Version=0000
N: Name="Lid Switch"
P: Phys=PNP0C0D/button/input0
S: Sysfs=/devices/LNXSYSTM:00/LNXSYBUS:00/PNP0C0D:00/input/input0
U: Uniq=
H: Handlers=event0
B: EV=21
B: SW=1

I: Bus=0019 Vendor=000... Read more

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Temporary solution/workaround: disable "C-States" in BIOS, the "Performance" section.
Here are instructions how to access BIOS/UEFI settings on a Windows 10
Issue description:My new DELL XPS 9360, CPU i7-7500U (Kaby Lake) was freezing/hanging completely under Windows 10 (most recent BIOS as of today, tried Windows without and with recent updates). There were no Windows logs preceding it. The display was frozen, audio playing in a loop the last sound, the keyboard, touchpad, external mouse irresponsive. Only recovery with a long press of the power button.
All DELL self-test passed fine, also Windows overnight memory test passed fine.
DELL service in Switzerland/Germany checked it and sent back without any repair (but still they sent it back after ONE month after I emailed them).

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Hi everyone,
Windows 10 updated itself to the Creators Update this week and I notice that my Fingerprint Senor will not work after sleep mode.
When I check the Device Manager it disappeared from device manager and if I choose the show hidden device it says the Synaptics VFS7552 Touch Fingerprint Sensor is disconnected.

I have updated the latest driver from Dell webpage and problem is persists. The only way to "fix" it is to reboot the Laptop and the Fingerprint Sensor will work but when it goes to sleep it will disconnect itself again.

Do anyone know how to fix this issue?

Derek Tang

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 Whenever I plug in any headphone into my laptop I can immediately hear white static noise in the background. This doesn't happen when I play audio through the laptop's own speaker and there isn't a problem with the headphones because I don't experience the same problem on different laptops. Just to be sure I've tried a 5 other headphones/earphone combination from various companies and the white noise problem only ever shows up on the XPS13. I also checked the status of the audio drivers and windows says that they're are all up to date. I bought the laptop around 2/3 months ago and i've had this problem ever since. 

Anyone know how to fix this issue? 

Thank you

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Is this the correct picture?  Google is showing me a simpler adapter without the USB portion (i.e. passive adapter).  I wish to be able to use this to connect my dual-link DVI only monitor that is 2560x1440 to my laptop (radeon 8750m) which only has VGA or display port.  Is this the correct adapter?  The description does mention 2560x1600, but I'm a little skeptical due to the differring picture results from my Google search.

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Title says it.  Turn bluetooth adapter power on with gui (or cmd line, or in main.conf).  Connect to bluetooth headset, a few seconds after connect, adapter powers off. 
Laptop is a week old and running stock dell ubuntu 16.04.

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I am trying to format a Dell PC. The drive had already been wiped clean (my work's old PC) and as it was partitioned I used FDisk to create a primary partition and it was made active, then I formatted the drive but I am unable to setup the operating system as it says that it does not recognised the CD-Rom. There is a zip drive on the PC, could this be causing me problems.I am using an ME boot disk and cd, I even tried downloading drivers for the cd-rom then copying to hard drive but still no joy. Are Dell PC's more complicated to format? I have already done exactly the same thing on 7 Compaq Deskpro PC'S without any problems and they are all working perfectly.I do not have any info on the Dell PC other than it has 128mb and a celeron 400 processor. The PC is at work so I can't check at the moment for any more information.I would appreciate any help with this problem.Thank you, star5

Answer:CD-Rom not recognised on Dell PC

If the PC is not too old, Have a look in CMOS at start of computer make the CD as first boot device, and try starting just with the WinME CD in

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