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webcam not working Toshiba Satellite L855

Question: webcam not working Toshiba Satellite L855

Hi. I have a Toshiba Satellite L855 and when I was using my webcam on Skype it stopped suddenly and now it is showing only white and black lines( see attachment). I have tried a few things like updating the driver, uninstalling it and again installing and still it doesn't work. Can someone help, please?

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Preferred Solution: webcam not working Toshiba Satellite L855

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link (This link will automatically start a download of Reimage that you can save to your computer.)

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Hi, i have toshiba satellite laptop. I want to replace my fan, since its making wierd noise when it speeds up, but i cant find suitable replacement anywhere. Model nr. Of my fan is KSB06105HB, i found one from aliexpress thats almost the same KSB06105HB-A, but they said its not suitable. Can someone help me find the right one? Heres a pic of my fan:

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Hey There Guys. Last Time I have some problem. One day I was going downstairs. There was a water and I was holding my laptop. But I slipped down and my laptop fell down from the stairs. I was really worried. So I hurry carried him up. Powered on and BAM. It didn't load Windows 8.1 but it Showed something like: "No Bootable Device Found. Please Restart". First I though It was HardDisk Problem.. So I brough HDD to my Uncle. He tested HDD on other Computer a He said that HDD is OK. So I tried to Remove and Insert HDD Back but Still any Change.. . I think my Uncle is Right... I even tried to Make Bootable UEFI Windows 8.1 Setup USB Disk. Setup Loaded Successfully. But It was Stucking at "Setup Is Starting" about 4 Hours. So I powered him Down.. Then I tried Setup Again. I googled some help with DISKPART. But there is even Problem that when i open Setup CMD (SHIFT+F10) and Type /diskpart it just shows something Like:
Microsoft DiskPart version 6.3.9600
Copyright (C) 1999-2013 Microsoft Corpation.
On Computer: MINWINPC
It doesn't show up DISKPART> over 3 Hours.. (It HAS to.)

So I don't know what to do. .

Please Guys Help me. I'm just 14 Year Old Boy.

My Laptop is Toshiba Satellite L855-14C

Answer:Problem with My Toshiba Satellite L855-14C

I think the HDD may have bad sectors, possibly in the boot sector area.

Connect the HDD to another PC, run this utility to check the SMART status and check the number of bad sectors/blocks.

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How can I get the Toshiba Utilities for my laptop? I can't find them on my hard and there was no supplementary media media when I bought it. I need to remove or set a Supervisors Password to reach the extra functions.

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I have a toshiba Satellite L855-10P and my webcam was working fine until today when, during a skype video conference, it started showing black lines a bit like static and the quality decreased significantly. I used the webcam application to check if it wasn't an internet issue and the same problem occurred.

I restarted the computer and removed the protective plastic from the webcam and nothing changed. It's a brand new laptop, it's only 2 months old. Is there anything I can do to find out the nature of this problem or should I just go ahead and use the warranty?

**Edit: I changed the quality to 1280*700 and the image had great quality but when I changed it to anything lower than that quality the static came back.

Message was edited by: FranPicoto

Answer:Re: Toshiba Web Cam issue on Satellite L855-10P

Have you tried to reinstall Toshiba Webcam driver?
Latest version you can find on Toshiba support page -

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The webcam on our laptop has started giving us the error message "Webcam driver open fail. Please restart camera or computer" but everytime we restart it says the same thing.
What do we need to do to fix it. Our system runs Windows Vista Home Premium service pack 1.


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Hello everyone,

My question is about the Recovery Media Creator procces.
I was about to create the recovery and I noticed there are several options (DVD 4.7 Go, DVD 8.5 GB and USB Flash).

My Toshiba Satellite L855-12X is with a Blu-ray Disc Drive burner and would like to use a BD-RE I bought for backups.

Does anyone have a solution to use this media ?

Answer:Satellite L855-12X: How to use BD-RE with TOSHIBA Recovery Media Creator

I have the same optical disc drive in my Satellite but no option to use empty BD for recovery media creation. I presume preinstalled Toshiba software cannot handle with it.
Best thing you can do is to create USB recovery media.

To be honest I?ve created two back-ups (DVDs and USB). I can always use one of them if necessary.

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Out of nowhere, it just stopped working. When I try to run the program I get a message saying it's been removed or failed =/
When I went to the Device Manager, the "Imaging Devices" is gone :(

I tried finding the driver on the Toshiba website, but Imaging Devices is not a searchable option!
Model Content Page

I don't know what to do!!

Answer:Seriously about to cry. Toshiba Satellite A305-S6916 laptop webcam stopped working?

Run system restore - choose restore point when webcam last worked -
START | type rstrui

Regards. . .



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Hi guys,

I'm new here, i've used my laptop for 3 years and yesterday i decided to reinstall the windows, the only problem is that i lost the Toshiba original theme and can't find it.Could somebody answer me what may i do

All the best

Answer:Satellite L855-12z - lost original Toshiba theme after windows re-install

When you reinstall windows using original recovery image and use notebook with factory settings all should be the same as before.

Have you installed Windows using original recovery image or Microsoft installation dis?

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I can use 2.0 devices in the 3.0 ports fine, but my 3.0 device will not work. It connects then disconnects once, not showing up in device manager at all.

I've tried installing the USB driver off this site for my model. That made no difference.

Any ideas? Thanks.

Answer:Re: Satellite L855-11P - USB 3.0 devices not working in USB 3.0 ports

Can you please tell us which USB 3.0 device do you use?

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I hare recently upgradedmy Toshiba Satellite L855-149 to the most recent windows 8 version 6.2 and since I have done so the Synaptics touch pad has stopped working, I presume because the driver does not work with this version of windows 8. What can i do to resolve this problem so that i can use my computer without a plug in mouse again?


Answer:Satellite L855-149 - Synaptics touchpad not working after Win 8 upgrade

Hi Simon !!
I have just clean installed windows pro 8 on my satellite r830 and i had the same problem (actually, the touchpad still worked but not the scrollbars).
What you need to do is download the driver via this website, unzip it and execute it. It will work just fine. Locate it under 'windows 7 64 Bit' (or 32 Bit, depending on your OS) and not 'Windows 8 - Upgrade' as synaptics still hasn't realized a specific driver to windows 8.
Use the assistant on the website to find the proper driver faster (the reference of the model is written on the back of the laptop)
So far, it's the only driver that i have installed. However, the button near the touchpad that activates or deactivates it still doesn't work. Maybe it will work again when i install the other drivers.
I hope this can help you ;)

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I bought this laptop a week ago as an upgrade from the dell studio 1558 and it is more powerful spec wise and i will admit windows 8 does make things a little strange but i am having issues with the laptop:

The laptop sometimes runs slowly and certain applications such as chrome and steam and skype just stop working for a time, and sometimes require the applications to be reset before they will work again and chrome has now developed a bug that only lets it open if i right click on it and tell it to open a new window

The wireless will randomly drop, and will no longer open the connections window, the devices show it as being active, but can neither enable it or disable it or find wireless connections or even open the menu to find connections this can only be solved by a system restart.... i have updated the drivers for the wireless to the newest for the Atheros card

It will not restart, shut-down or sleep, when asked to do so the screen will go dark, sound like its preparing to shut down and say with the screen darkened hanging in the about to shut down state until it either cuts its own power or i hold the power button to force it to turn off,
I have updated the drivers available on the Toshiba website as all the AMD drivers say they are incompatible

Help would be appreciated, I don't want to send this back or have to try reverting to windows 7 or something drastic

Answer:Satellite L855-188 runs slowly - some apps stop working for a time

For me it sounds like a lot of programs, applications and processes are running in the background.

You could try to restore and to repair the system:
[Windows 8 Recovery & Repair|]

If you would use the option Restore PC, you would get the same state like at the first day of purchase. Its worth a try.

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Brand new laptop running windows 8.1 Touchpad works for about 30 seconds after windows boots up then stops. Tried downloading latest drivers from Toshiba site but it didn't fix the problem. Tried the touchpad function keys but that is not the issue. Called Toshiba support and they suggested sending it in for a factory reset.

I also have a problem with AMD graphics going split screen after computer goes into a sleep state. Downloaded and installed latest drivers for this on advice of Tech support but not fixed either.

I'm a bit concerned as a search shows both these problems not uncommon and iv'e spent a lot of time copying over data and installing software, don't want to lose it and lose time waiting for factory reset if I have to send ot back.

Anyone have any ideas?

Answer:Satellite L855 and Win8.1 - Touchpad stops working after login window

Factory reset is best way to fix this but have you upgraded your machine following step-by-step instructions from ?

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my laptop specifcation here : ( [A300 - 1G5|] ) for any needed details ..

The problem simply is, the webcam stopped working for some reason, an error messeage says "Webcam driver open fail. Please restart camera or computer".

I noticed that whenever I put the computer in sleep mode I was getting on the icon tray a notification says "USB device unrecognized"... I wasnt aware what it was - thought it becasue of the USB mouse being plugged... but I think its related to the camera...

software is installed but camera is not working and cant enable it .. I did download the latest driver from toshiba site , but still not working ...

Currently my laptop runs Vista HP SP2 32-bit, Windows defender enabled, Windows Firewall Enabled, Windows UAC enabled, Kaspersky Ani-Virus 2009 Enabled. I only use Windows Live Messenger (which up to date I think , version : 14.0.8089.726) which i used camera with, I quite using face recognition long time ago and rarely use the webcam ... I didnt install or update any drivers and used to have the laptop running perfectly..

So what happened now ?!

Answer:Satellite A300-1G5: webcam stopped working - Webcam driver open fail


I have had a similar error message and could solve this by disabling the webcam software from startup.
In msconfig -> Start Up tab I have unchecked the Chicony webcam software.
This prevents it from automatic loading.
I don?t use MSN but Skype and the Chicony webcam software is always disabled (not executed) if Skype is running.

Maybe you should try this too.

Furthermore you could try this:
Go to device manager, mark the webcam (imaging devices ? USB video device) and deleted it from the device list.
Then reboot the notebook and wait until the webcam has been recognized again.

Then test it.

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it says "webcam driver open fail, please restart camera or computer"

i have done that but i dont know what else to do to fix it

please help i need it for an assignment in grade 12

all help is much appreciated


Answer:Satellite A300 - webcam not working, message says "webcam driver open fail"

Remove preinstalled version from the system and install latest version you can find on Toshiba download page.

By the way: which operating system do you use?

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After looking through this forum, I have tried several 'solutions' but to no avail.

After trying to load the webcam i get the message: "Webcam driver open fail. Please restart camera or computer"

I have tried updating the Driver software for the camera, and updated the BIOS.

This message still keeps coming up. Is it worth uninstalling the camera completely then attemtping to reinstall it?

Sorry if some of this doesnt make much sense, im not entirely "computer savvy"

I hope somebody can help,


Answer:Satellite A300-1MC: webcam not working - webcam driver open fail

> Is it worth uninstalling the camera completely then attemtping to reinstall it?
Of course!

You should firstly go to device manager and should uninstall the driver.
You should also remove the software from control panel -> Software

After that you should clean the OS and registry using CCleaner. It?s free tool? google?
Then reboot the notebook several times and install the webcam software again.


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So I just received my new Toshiba Satellite S55 and love it. When I first got it the audio quality with headphones WAS AWFUL, but after research I found out it's because it comes with an "audio enhancement" program enabled. After disabling that, everything sounds as it should. The real reason I'm posting though is because I can't use my webcam. When I use the default camera program, it says it's being used in another app, and when on Skype nothing shows up. Is this a common Windows 8.1 problem or could it be a defect with my laptop? What can I do to fix this problem? Thanks in advance for any help yall can offer!

Answer:Can't Use Webcam On New Toshiba Satellite

I recommend you take this up with the merchant and/or manufacturer. Some of the help you would rx here may void your warranty. Also, was Skype pre-loaded on this machine, or did you add it after purchase? If you added Skype, I would uninstall it and then see if the webcam works. If it does work then the problem, I assume, would be Skype related. If so, then someone may be able to help you. Let us know.

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When I bought this laptop (Toshiba Satellite) It came with Vista preloaded on it. I was having lots of problems with it and I installed Windows XP on my computer. Now, when I go on MSN or whatever, there isn't any icon for the webcam option there to click on. So I looked online for the driver, but I'm not entirely sure that it is the right one. My laptop is a Toshiba Satellite A200 -AH3 (Or so it says on the bottom of the laptop) and my webcam has worked when I had Vista. My current OS is Windows XP Professional. So, do I have the wrong drivers, or what's wrong? Can someone please help me? Thanks in advance

Answer:Toshiba Satellite Webcam won't function

Hi Mate,

Welcome to BC. Is your webcam built in or separate one. Anyways first find the manufacturer of it. Start-->computer(right click)--->Manage-->Device mananger-->Find the webcam here-->(right click)properties-->select properties. In the note the four digits following DEV and VEN.

Type them in the and then look for proper drivers.


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Satellite C50-A-1G6 windows 8.1 64bit.

is the model i have , my webcam needs a driver to work again.

any help plz :/ or download link to the offical driver.
couldnt seem to find one on the toshiba website.
thanks in advance

Answer:Satellite C50-A-1G6 - need a Toshiba HD webcam Driver


In the past (Win7) Toshiba has offered Webcam driver and webcam application. Since Win8 Toshiba doesn't offer such drivers and application. Webcam on Win8 uses standard Microsoft driver.

Do you have some problem with your cam?

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Recently my toshiba laptop suffered a bad drop and now the webcam only shows all white with a purplish circle in the middle.

Except when i push my fingers against the back of the lid, right behind the camera, the picture shows up again normally and goes away when i release it.

Can anyone please offer any advice on fixing it, or is there no hope?

Thank you in advance

Answer:Solved: toshiba satellite c55-a5393 webcam

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I am using a Toshiba Satellite L500D -00X laptop on Windows 7 64-bit OS Home Premium. When I started using my laptop my Toshiba Webcam Application was not working and would not open, so I uninstalled the application and tried re-installing it. The problem is that when I run the setup it finishes installing but the program does not show up anywhere under my list of programs installed.

If there is any other info needed please let me know. Thank you.

Answer:Toshiba Satellite Webcam Application Problem

Go to Start and type in the program you just installed, it should show up there. You should be able to install the program from there. You have most likely downloaded the program but not installed it yet.

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Hi, I need your help.

My webcam wont work anymore. I uninstalled and installed the web camera application downloaded from the support website but didnt work. I did a fresh OS install but unfortunately it didnt work. I tried looking it up in the device manager but I didnt see any web camera.

This is only like a month old, please help.. thx

Answer:Re: Toshiba Satellite L650 - 12Z webcam initialization failed

What BIOS version do you currently have installed?

Try updating the BIOS, and set the defaults. (The latest BIOS should be available on the Toshiba Website).

If it still doesnt appear in Device Manager (either as unresolved, or as an imaging device), then there may be a hardware problem, in which you will need to send the notebook to an ASP for repair. There is an ASP list on the Toshiba Website.

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pls inform window 7 softwear suiteble for toshiba l300 and my notebook not working web cam old softwear

Answer:Toshiba laptop webcam not working in Win 7

try toshiba website for updated software.i hate computers!but cant help myself....

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Sorry to invade this question, but I could not figure out how to post a question which tells you how stupid I am.

The built in webcam on my Toshiba NB305 is not working.

When I go into programs it tells me a wizard will popup, but it neveer does.


Answer:Webcam on my Toshiba NB305 is not working


Why you don?t try to reinstall the webcam software?
I think the software is corrupt? who knows why?.

Visit the Toshiba European driver page, choose your notebook model, choose webcam software, download this and reinstall it.
Before you would start new installation, you should remove the previous version?

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hi!!! i have a toshiba satellite c650-129 laptop windows 7-32 bit.. the built in cam used to work but after been months of not using i tried using it yesterday and found out that it suddenly stops working.. i check it on the device manager and it is not there.. please help me.. thanks!!!!

Answer:toshiba built in webcam not working

If the webcam is not listed under "Imaging Devices" and there are no error-symbols in Device Manager (eg question-mark), it almost always means that the device itself is faulty, such that it's no longer being detected. As far as Windows is concerned it doesn't exist. If it's still covered by warranty, Toshiba should fix it free of charge, otherwise it would be considerably cheaper to buy a clip-on webcam than to pay to get the internal one fixed.

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My webcam suddenly stopped working again...when I try to start Toshiba Web Application - it says 'Web Camera failed to initialize - please check device and restart application or you computer'. This is the second time in a week this has miraculously started working again...but now its stopped and I cant get it to work and from I got my laptop my touch pad has been malfunctioning since the day I got it...just two months ago...the cursor just sticks and refuses to move.... HELP!!!!

Oh....since I changed to AVG Free 2012 from 2011 this has been happening...with the webcam...HELP!!!!

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Toshiba l650 built-in webcam not working now, i have a toshiba satellite l650 with win 7 home premium, please help anybody

Answer:Toshiba l650 built-in webcam not working now

Welcome to Tech Support Guy
You have actually posted in the Windows 8 forum
Do not worry about it now
I have asked for the topic to be moved

Go to the link download and install the driver

You do not say which model of Satellite L650 but the webcam driver is probably the same for them all. However select you specific model please by clicking back to download page. Also ensuring if you have slected the correct 32 bit or 64 bit

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hello everyone sorry if this is not posted in the correct section but i picked the one that i thought it would go it. i seem to have a problem with my webcam and my microphone that are built into my laptop. Toshiba Satellite L755-S5244. i have tried updating the driver for the webcam and it is still saying that my webcam can not be found. i also looked in my device manager and could not locate my microphone or my webcam. any and all help is appreciated. once again it is for a Toshiba Satellite L755-S5244

Answer:internal mic/webcam not working ( Toshiba Satalite)


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I don't know when it happened, but at some point my built-in webcam has completely stopped working. I've looked online and can't find any solution to the problem. And i'll just get this out of the way now, I looked in Device Manager, and it's not even there anymore. I have no idea what to do.

Answer:Built-in webcam no longer working on Toshiba laptop

Id recommend updating the drivers for the laptop.

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unit beeping and freezing constant beep **********************************************************************************************************************************************************************************************************************************

Answer:toshiba L855-S5372 beeps and freezes in windows

Computer never stops beeping or has solid beep

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Hi All

Have eventually got 10 on my Toshiba Satellite R830. The problem I have is my Webcam does not work. Thought it was a driver problem but one was installed checked with Toshiba support site but no drivers for 10 showing only the one on my laptop. Spoke to Toshiba who tell me that this is all down to microsoft as they understand as microsoft were doing all of this automatically they had undertake to update all the drivers in the new installation???

Trying to contact microsoft seems to be impossible as they want an activation code but when I said I do not have one for Win 10. Was then told they would transfer me tech support and the inevitable disconnection occured. This after some 20 minutes waiting on the phone.

Anybody got any ideas.

Many thanks for any help.

Answer:Device Manager- Other Devices, Toshiba Webcam shown as not working

solpuerto said:

Hi All

Have eventually got 10 on my Toshiba Satellite R830. The problem I have is my Webcam does not work. Thought it was a driver problem but one was installed checked with Toshiba support site but no drivers for 10 showing only the one on my laptop. Spoke to Toshiba who tell me that this is all down to microsoft as they understand as microsoft were doing all of this automatically they had undertake to update all the drivers in the new installation???

Trying to contact microsoft seems to be impossible as they want an activation code but when I said I do not have one for Win 10. Was then told they would transfer me tech support and the inevitable disconnection occured. This after some 20 minutes waiting on the phone.

Anybody got any ideas.

Many thanks for any help.

Even Device manager is not supporting the webcam driver.
I believe they are still working on it and just a matter of time.
I will let you know if I managed to have it fixed.

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so i have a toshiba-l450D-113 i live in the us and i cant find any solution because this computer is from this is the problem my windows 7 says its not genuine i just cant fix it, 2nd my cam stoped working yesterday i cant find the drivers. microphone dont work yes i looked everywere. this is getting me pissed because i cant find any help. PLEASE HELP ADVANCE TERMS ACCEPTED

Answer:Help with toshiba-satellite l450d-113 cam not working mic not working windows 7

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Question: Satellite L855 OSD

On the Satellite L855-12G is there a setting or software (utility) that will show the OSD when using the FN/Media keys?


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I have a new one Toshiba Satellite P50-A-U11 notebook. Built in web cam, and microphone, but non of them is working. And there is the same problem with the fast keys ( FN + F1...etc. combination) .

Answer:Satellite P50-A-U11 - webcam and mic are not working

It is really strange that you have such problems on brand new notebook. Have you noticed this from the first day?
Do you use original preinstalled OS that you got with it?

Anyway, original recovery image preinstalled on your machine is tested and if there is no some hardware problem everything should be OK.
Please reinstall this original image and test it one more time with ?factory settings?.

Please post some feedback.

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Hi there

I want to replace my ODD with HDD caddy, but my webshop offers 2 different types of them: 9 mm and 12.7 mm. Would anybody kindly provide me with the info, how much exactly is dimensions of my laptop`s ODD?

Answer:Satellite L855 - What is the ODD depth?

I assume the Satellite L855 and other series are equipped with an *12.7mm* DVD-SUPERMULTI (SATA ) drive

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Is there a PDF version of the Quickstart document ?

Thanks in advance.

Answer:Satellite L855 - Quickstart Doc As PDF

As far as I know as PDF you can have ?User?s manuals? document only.

Why do you need it?
Is there some problem with your notebook?
I mean everything is explained in user?s manuals document too.

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Dear Toshiba Community....

I purchased a Toshiba laptop like a half year ago for my study Mediadevelopment. I got the Toshiba Satellite edition L855.

When i received my order i was very happy with it and i knew that i would succeed programming on this nice device.

After 3 weeks of using it , i allready had a scratch just next to the camera. And i must admit that i really handled the laptop with care. I ordered a sleeve case and got it with me in a laptop bag. Even when the lid is closed there are small scratches around my laptop and this started me to worry about what would happen next.

While watching a episode of game of thrones. I noticed a red dot ... just in the middle of the screen. And i don't wanna be cocky but i must say that it aint cool when you allready have a pixel failure in using a laptop like about 1 month.

I received a update for a Driver of my DVD player tray. And toshiba TEMPRO told me there was a BLUERAY player in my notebook... but that was not true.. Just another point that dissapointed me.

I ordered a upgrade for Windows 8... So i could develop apps for Windows 8. It is a very nice operating system BUT... i can't even use my brightness buttons anymore... The screen just fades to dark, and there aint no way to fix it but to reboot my computer, and that is very annoying when you are programming.

The fan of my AMD card also gets really hot while doing nothing. I know how to check if there are much processes running but with even simp... Read more

Answer:Different issues on Satellite L855

Hi Jay

Generally speaking notebooks are not so sensitive devices so I don?t know how all this can happen, I mean with scratches and clicking noise. It is logic that notebook cannot always be as new one.
I handle my notebooks with care too but they are not in perfect condition anymore.
Cooling fan: try to reduce cooling fan activity changing cooling method option.
Control panel > power options > change power plan settings > advanced power plan options > Toshiba power saver > cooling method ? change it to battery optimized
This should reduce cooling fan activity.

> So i ask to you guys, Do you people know what i can do?
It is not easy to give you proper answer to this question. What you can try is to contact Toshiba service and ask for some tip. They should have experience with all this and they are in permanent contact with Toshiba so they should have enough info about all this.

By the way: several people have reported about this Tempro message. You should not be disappointed about that. This is automatic procedure and such mistakes can happen.

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Hi folks - any advice on this would be appreciated...

I bought a Satellite L855-14K about 2 weeks ago and I'm very disappointed to find that at times it is extremely slow. For example from entering my password at the welcome screen to seeing the Avast and ZoneAlarm icons appear in the system tray takes 5 min 45 secs.

Launching Chrome takes 1min 15 secs.

Launching Task Manager takes 40 secs.

I have done the following to see if I could find the problem...

Full system scan with Avast - no threat found.

Boot-time scan with Avast - no infected files.

Check C drive for errors - no errors found.

Optimise and defrag - completed.

Malwarebytes full scan - no malicious items.

Superantispyware complete scan - found 169 cookies, which I removed.

Looked at Toshiba PC Health Monitor and everything looked ok.

Ran the Toshiba Diagnostic Tool and everything passed.

I manually checked for Windows updates and found 5 optional updates were available, which I installed.

I have disabled a number of the items in the startup list - this is what's currently enabled...


I checked the Services tab of Task Manager and I have 78 running services.


Answer:New Satellite L855-14K is very slow

I spoke to Toshiba tech support who agreed that the machine was running slow and verified that the poor performance of my laptop wasn't due to any software I had loaded.

They then guided me through resetting the machine (after I had backed up all my important files), which meant I then had to reload all the applications I had loaded prior to the reset.

However, the reset appears to have worked as the performance is now what I expect.

My thanks to Henry and John at Toshiba tech support.

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Is there any way to possibly put a 2nd harddrive in my Satellite L855-12G laptop?


Answer:Satellite L855-12G and 2nd harddrive


When you remove memory cover placed on bottom side of your notebook you will see that there is only one HDD slot available. There is no free place for second HDD.

If you need more capacity you can exchange original HDD with another one. Of course you can use external HDD or USB sticks.

Some people try to remove optical disc drive and put second HDD here using special HDD bay but problem is that many of them have reported that this second HDD was not recognized properly.

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I have a Satellite L855-11k (PSKACE). The problem that I have with the laptop is the continued lag.

Explain examples:

Playing a game that does not ask many specifications, CS (counter strike 1.6) I can not play, because I'm playing +70 fps and suddenly when turning the camera or move through an area, the fps drops to 0, and blow less than 1s going back up to 70fps. No internet problem, the same thing happens offline.

Another example are the videos, like youtube for example, a 480p video to my laptop I would have to move smoothly, but devez then the image freezes (the audio keeps playing) and I can not see anything. After 1 to 2 seconds veulve itself. But this is very annoying. (Same thing happens to 320p, 720p or 1080p). With vlc nothing happens this, but as I see the video I can not do anything more.

Also I've noticed that with any program when you save a document, picture ..... , It costs more than laptops with less power.

Additional Information: I have windows 8 x64 (with windows 7x64 was the same), and I added a 4GB module more, so I have 8GB (1600MHz) ram. All the download drivers from the toshiba website []. I've also noticed that when I copy something to the hard drive THROUGH USB 3.0 port for a short period time 4-7s going at high speed 40MB / s, but then drops to 1-3Mb / s.

And finally in the windows device manager, I see the Blast graphic processor (intel grafics 3000HD)... Read more

Answer:Freeze on Satellite L855-11K


The notebook supports the AMD Radeon? HD 7670M.
Therefore the hardware specifications are good enough to play games smoothly or to watch full HD videos.

In your case I recommend checking the BIOS version. Maybe there is an newer BIOS version which needs an update? furthermore try to update the ATI graphic card driver?

Additionally I recommend checking the HDD for possible malfunction.
The freeware tool called HDD drive fitness test could be helpful? This software allows you to test the HDD?

Otherwise i have no other explanation for the mentioned issue... it could and hardware or software related issue.

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I have been experiencing serious overheating with my laptop Satellite L855-10X since last week.
Indeed, when I am playing games in normal or full performance mode, the computer crashes after 10-15 minutes. I don't know if it can be du to the temperature.

Motherboard and CPU present a temperature around 60? C while running idle, reaching 80-85?C while using the PC normally (browser/outlook/word).

Just some days before I faced this problem, the computer was running very slow and saw some warnings/errors in windows which I solved by searching on internet.

I also noticed that I can't run normally in safe mode because when I press F8 on startup the computer blocks and starts an awful alarm.

I now really need your help to solve this disturbing problem.


Answer:Satellite L855-10X crashes

What do you mean with ?crashes?? Does notebook simply switch off or freeze? What happen exactly?

Have you installed or updated something?
You know it is not easy to say why all this happen. I just hope you are using your notebook placed on the desk and not on the bed or placed on your knees. Cooling fan must have enough free space for air circulation.

Has your notebook valid warranty?

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Hello, I was wondering if it is possible to upgrade CPU or Graphics card.

Answer:Satellite L855-13Q - is possible to upgrade CPU or GPU?


Generally speaking CPU and GPU upgrade is not possible and not supported.
More about that you can read on

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I have a problem with my tOSHIBA Satellite L855-12V Laptop. I get an error saying that my hard drive needs to be replaced. What kind of HDD do you advise me to buy and from which sites? Should I buy one with more capacity or less? I'm novice in these things. I mention i'm currently in UK. Thanks!

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I need help how to get my webcam back to work, I checked on the device manager and the imaging device is no longer on the list. I also did a system restore it still didn't work thinking that it might gonna help back the lost files that disabled the webcam application.

Can somebody help me pls?
How to resolve this problem?

Answer:Satellite C855- 1GF - webcam is not working

Wait a moment. You have installed recovery image again and webcam is not working with ?factory settings?, right?

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My Webcam has stopped working so i uninstalled and reinstalled the application and its still not working.

What do i do???

Any help would be great! Thanks :) x

Answer:Webcam has stopped working on my Satellite L


do you have any error messages, when you start the webcam is the led lighting?

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Using Toshiba Web Camera Application - Ver, no video or photos available.
Blue light comes on and records sound in video mode, by plaayback.

Checked Device Manager all appears OK.
Uninstal USB 2.0 Camera, Restart, Log onto Toshiba get latest software, no change.

Install new external camera OK.
Any hints please??

Answer:Satellite A660 - Webcam not working


Does the notebook support the Face Recognition?
In my case the webcam did not work due to the Face Recognition software?something went wrong there and the webcam has been locked by another application.. this was the Face Recognition software?

I uninstalled Face Recognition and then webcam software?
Then I rebooted the notebook and cleaned the registry using CCleaner?(its freeware tool can be downloaded from many 3rd party pages).
Then installed webcam software and the Face Recognition utility?
After that the webcam worked again?

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Hi there.

I am using Satellite P850-12Z laptop and i have problem with built-in webcam. Everything was fine, there was no problem with video calls on Skype, but after some time it just stopped working. I reinstalled webcam drivers (product code is PSPKBE but i tried drives for all of them) but nothing happened.

It cannot be detected by Skype nor devices menu, when I try to run Web Camera Application it just says there was a failure and nothing is happening.
What is going on with this?

Answer:Satellite P850-12Z - Webcam is not working

Is webcam listed in device manager or recognized in Skype video settings?

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Some weeks ago after a windows update or something, the webcam stopped working under windows. It isn't a hardware problem, as it works fine under Ubuntu.

Laptop Model: Toshiba Satellite L50-A-18R
Webcam Hardware ID: USB\VID_04F2&PID_B41A&REV_2960&MI_00

Uninstalling & Reinstalling the driver in the Device Manager
If I try the "On-line search" option, it fails to find the driver.Installing Toshiba Web Camera Application [doesn't work either]Reinstalling Toshiba System Settings app.Searching on-line by the hardware ID for the drivers.

But it's no use, i'd need the driver files to make it work again.

Thanks in advance for the help.

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The webcam on my Satellite L300-215 has not worked since I downloaded the new Toshiba software months ago.
The Chicony webcam is not even recognised and it will not install the Toshiba software.

Two hours with Toshiba technical staff, including them having remote access to my computer, did not solve the problem.
It seems this is a very common problem and I have tried some of the suggestions on postings but with no result.

Does anybody out there have the answer?

Answer:Satellite L300-215 - Webcam not working

I have two Toshiba notebooks, Satellite P200D and Satellite A300, both with webcam and everything works well. So I don't agree with statement about very common problem.
Does webcam works well if your notebook is preinstalled with Toshiba recovery image (factory settings)?

>I have tried some of the suggestions on postings but with no result.
What you have tried to solve this?

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Hello everyone.
I bought a brand new toshiba satellite P50-B-103 a few weeks ago, in the begginning, the webcam worked fine, but after a while it says that "no webcam device has been found" and suchs.

Theres no information about a webcam in device manager and i cant find any drivers for this laptop, i wanted to fix this without making a full pc restore, thats why im asking here.
I've used Windows 8 "return to factory settings" and the problem persists.

Can anyone help me?

Answer:Webcam has stopped working on my Satellite P50-B-103


edit: i can now see the webcam in device manager, but it appears "faded out" (i have to check show hidden devices and it doesnt seem to be "connected")

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I'm trying to use Skype, but the webcam is not being recognised.
When I open the Web Cam Application, it says 'Web camera initialisation failed'.

I've downloaded the latest drivers from the Toshiba site (is there a difference between Windows 7 32bit and 64bit?) and even uninstalled Windows Live as I don't use it, but still doesn't work. I've never used the camera, but want to start.

Many Thanks :-)

Answer:Webcam is not working on my Satellite C850


First of all check if webcam is enabled in BIOS.
F2 to access the BIOS. Advanced tab -> System Configuration
Here you should find the webcam (enable/disable)

If its enabled, go to windows device manager and check if webcam is listed there.
If it?s not listed then either your webcam software was not installed properly or the webcam module malfunctions.

?and yes: there is a difference between 32bit and 64bit version. Be sure you have chosen the right one!

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My inbuilt webcam does not work. Have just bought the laptop a months ago. Tried everything including re-installing the driver , but no luck. any one has experienced the same before and if what to do????
I want to try it myself before i approach the service center just to save on time.



Answer:Satellite L650 - Webcam is not working

Hi Uday

Can you start web camera application?
What happen exactly? Is there some error message?

When you check device manager is camera listed properly there?

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Hi guys,

I have upraded to Windows 10 and now to the anniversary edition. I haven't used my laptop in a while so I can't remember the last time the webcam worked, all I know is that it did. What I have noticed is that the webcam driver isn't on the laptop and when I've searched for it on the Toshiba Drivers Site I can't find it. I don't even know what it would be called. I'm quite confused as it worked before. Could somebody help me? Thanks, Matthew.

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Webcam is not working. I tried to uninstall webcam application but unable to uninstall it also tried to upgrade webcam driver downloaded and tried to install webcam driver upgraded on July 2011... dat too cannot be done.

Help me fixing my cam.

Answer:Satellite C660 1-EL - Webcam is not working

How to help if we are missing most important info:
Which operating system do you use?
Do you use original preinstalled OS or own OS version?
Is webcam listed in device manager?


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problem message displays........"webcam initialization failed.please check camera device and restart application or computer."
i cant find the device. and restarting does not work. i just upgraded BIOS to the latest version.............could it be that

Answer:Webcam is not working on Satellite L650

Try to reinstall webcam application.

Have you checked device manager? Is web cam listed there? It must be listed under imaging devices.

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My laptop is Satellite C650-1CG, (PSC-14E) purchased in Dubai UAE.
It has Windows-7 Home Premium (64-bit) Operating System.

Lately I realized that the Web-cam is not working. Not shown so in the Device Manager.
No "Toshiba" folder under "All Prorams" too.
So I installed the driver, by searching at Toshiba Europe web-link & downloading from there.

Installation ended with OK & brought "Toshiba/Utilities/Web Camera Application" under "All Programs".
However, not reflected so in the Device Manager. Running "Web Camera Application" was no use. Apparently nothing happened by running it. No Error Message too.

Kindly help. Trust this will not need re-installation of Windows OS. Thanks in advance.

(PS: The shop that sold the laptop to me must have purchased the bare unit from Toshiba & must have installed its own Windows OS thereupon. This I realized by feeding the serial number from the label into Toshiba web-site.

The shop did not give me any kind of CD / DVD with the unit. Also they refused to entertain my complaint about the web-cam problem - using the excuse of delay in my complaint - 14 months unfortunately)

Answer:Webcam not working on Satellite C650-1CG

>(PS: The shop that sold the laptop to me must have purchased the bare unit from Toshiba & must have installed its own Windows OS thereupon. This I realized by feeding the serial number from the label into Toshiba web-site.

This seems to be the reason why the webcam software was not installed? possibly other tools and utilities are missing too.

> Running "Web Camera Application" was no use. Apparently nothing happened by running it. No Error Message too.

Starting the webcam application an webcam control bar should be visible on the display while moving the mouse cursor to the one of the following areas: left, upper, right or bottom area.
Check it.

But guess what? If you don?t have an recovery disk, you could order this here:

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At first my webcam gave up but i didnt really miss the thing by that time so i didnt do anything about it. Now my microphone, which i need to use skype also stopped working.

I noticed that in my Device manager there is no driver shown for my webcam, but i cant find the right driver for my laptop somehow.
i thought that if the webcam problem is fixed my microphone would work aswell because it is the same piece of hardware i guess.

What can i do?
please help me out.


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About a month ago my webcam stopped working. I tried various solutions and then formatted my hard drive, installing a 32-bit Windows 7 Home Premium. I still can't get the webcam to work. Could you please advise?

Kind regards,

Answer:Satellite Pro A300-1EA webcam not working

Do you get any error messages?
What happens starting the webcam software / application?

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Hi, I've been trying to get my webcam to work, but it just doesn't seem to, I've had a look online but to no avail, so you guys are my last chance before I give up and buy an external one of send it back to you. I'll try to give you as much information as I can.

I've had this laptop since the 21st of August, I bought it from PC World. It's a Satellite L850 with 64-bit Windows 7

At first the webcam worked fine, everything was awesome and I thought it was great.

Then suddenly a couple weeks ago, it just stopped. I got a little notification in the bottom left of my screen that said "USB Device Not Recognised", Uh oh. Whenever I try to use it my laptop says it doesn't have one. For a couple weeks, the camera would be ok, and then not ok, it would change. Sometimes I could use it, other times I couldn't.

I had a look in Device Manager, and there was no mention of "Imaging Devices" as there was before. But there is an "Unknown Device" in the "Universal Serial Bus controllers" drop down, with a yellow sign above it.

Here's what I've tried so far:

Drivers - I followed advice from a forum and downloaded the latest apparent Webcam Driver for Windows 7 64-bit. Extracted it to my desktop, and ran the .exe. After pressing the start button, it loads up and asks me if I'm sure that I want the program to make changes to my computer. I press yes, but then nothing apparent happens. I was expecting a "Drivers Installed Correctly&quo... Read more

Answer:Satellite L850 - HD Webcam is not working

Best thing for you would be to make ultimate check and install recovery image again and test functionality with ?factory settings?. I know it is most radical method but after doing this you will see if the cam is recognized and listed properly or not.

If the problem starts to be present again I think there can be some hardware problem.
What do you think about all this?

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Hi All,

I'm Kim, new to this forum...
I am having a problem with my SATELLITE L755-1MU laptop and hope that any of you all out there can help me out....

the issue is that my laptop's webcam is not working, i tried video call with Skype, gtalk, i can see the caller on the other side's picture, but no one can see my video :-(
the blue light on the webcam on top of the laptop is on, but no picture is coming...

can someone help me out with this?

Many Thanks,

Answer:Webcam Not working for my Satellite L755-1MU


You said you tried the webcam with some 3rd party software like Skype?
But did you record and sample video using the webcam software preinstalled on the notebook?

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As above the webcam will not usually work with any program or website. I just got it going with skype and the light came on but the picture was terrible. Now i cant get it going again... Any ideas?


Answer:Satellite L500-1D1 - webcam is not working

Does cam work with preinstalled Webcamera application?

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Hello !

First of all, I have to say I am a French user. For many months, my webcam hasn't work anymore. The pre installed Toshiba Webcam application disappeared so I tried many times to install again the driver found on the Toshiba website without success.

Today, I decided to install Windows 7 as if my computer was new, as on the first day. I thought it would help to cope definitely with this problem but once the setup finished, I couldn't find the Toshiba Webcam application. This is strange because this application must be on my computer the first time I used it.

Does this mean that my webcam is broken ? Would you have a solution


Answer:Webcam is not working on my Satellite L650-10G

>Today, I decided to install Windows 7 as if my computer was new...
It was very good decision. It is the best way to check hardware functionality.
>...I couldn't find the Toshiba Webcam application.
That?s somehow strange. When you open control panel > Programs and features you should be able to find it listed there. All preinstalled software are listed there.

I?m not 100% sure but this should start with Windows by default or you can start it manually using start > all programs > Toshiba > Utilities > Web Camera Application.

By the way: Is web camera listed in device manager under ?Imaging devices??

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I just got a new notebook, and my webcam isnt working. On msn web messenger it says that its already working for another programm, even if i turn the notebook off and on again.

Any ideas?


Answer:Satellite U series Webcam is not working

I think it would be not bad to known more informations and details regarding your issue;
For example it would be very useful to know, what notebook model do you have and what OS do you have installed.

PS: If you use Vista, then a SP1 is necessary to get such internal webcams working trouble free in connection with 3rd applications like MS messenger or skype.

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Recently got a Satellite L500-1DT for my Mum who's learning to use a computer for the first time and everything works apart from the built in webcam, of which was a big part of the decision in buying it.

The blue light comes on and it records sound but not any images. It also doesn't take the photo shot either, and in both cases just shows the cloudy sunset image that appears to be a defualt shot on the program. I've tried troubleshooting for her but there's nothing in the help guide that tells you how to fix it if it's not working.
The software was already preloaded when it was bought (we got it online) and I don't want to uninstall it as I don't think we have a disc.

Can anyone help?

Answer:Webcam is not working on Satellite L500-1DT

Hi buddy!

I?m not quite sure but in my opinion you should try to reinstall the webcam driver. Just check the Toshiba page for an update:

But before you install the newest version, remove the old one first and restart the notebook.

Regarding the disk that you mean, as far as I know Toshiba notebook will not delivered with ?recovery disk?. That means you have to create it yourself using Toshiba Recovery Disk Creator. This disk contains an image about ?factory settings?. This is the same version as you have started the notebook the first time.

By the way: Normally after the first start you should get a message like this. Can you confirm this?


+your system is equipped with hard disk recovery system. if you need to repair+
+your computer by restoring it to original factory state, you can do it directly+
+from harddisk (press F8 when you boot your computer, choose "Repair your computer"+
+and follow the menue instructions) or create a bootable Recovery Disc Medium for this purpose.+

+Toshiba recommends you to create Recovery Disc Medium using the "Toshiba Recovery Disc Creator" to ensure+
+hat you are able to restore your computer to the original factory installed state, even if your computer+
+gets seriously damaged+

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Hi All,

I have a few months old Toshiba Satellite L755 laptop and I tried to use the webcam for the first tiem but I get the following message:

"Web camera initialization failed. Please check your camera device and restart application or computer".

Any help with solving this problem will be appretiated.


Answer:Satellite L755 - Webcam is not working

download the current driver for you Webcame, and test it again.

Toshiba Drivers Link:

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Just bought a Toshiba Satellite L855-10X .
I have not been able to find information about the web-camera that it has (megapixels etc)

Can someone help me on this please?

Thanks a lot!

Answer:Need some info about Web Camera on the Satellite L855-10X


Webcamera in your notebook is 1.0M (HD, 16:9) pixcel cam with integrated mic.
Maximum Frame Rate is 30fps.

That?s all I found about it.

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i have a Toshiba Satellite L855-10X (i7 3610qm/6GB DDR3/AMD 7670m 2Go) ,everyone knows that intel 3rd generation processors have a built-in graphic card, the intel 4000HD which is less powerful than the AMD 7670m but which have the advantage to save power when you're on battery mode.

My problem is that i'm not able to use this card and i can't even see it in the device manager as the system does not detect it. However, after some searching on the net i found an answer : it seems that it is TOSHIBA BAD IDEA to disable the intel 4000 HD from the bios and worse you can't even switch it on yourself from the bios because some menus are locked. Also there is a mystery in all that case !!!

Why would TOSHIBA support you with the intel display driver in their site when it's useless, because when you try to install it an error message shows up telling that the system does not meet the minimum requirements. If anyone is facing the same problem or found a way to activate the intel 4000 HD even by installing a modded bios driver just reply to me please.


Answer:Switchable Graphics on Satellite L855-10X

> when you try to install it an error message shows up telling that the system does not meet the minimum requirements.
You are not able to install the Intel driver via setup.ext or install.exe because the Toshiba notebooks uses Toshiba modified graphic card drivers.
If you want to install the compatible and right Intel driver from Intel page you have to do that via device manager.
Do you know this procedure?

In device manager you have to choose graphic card, then have to update the driver using the advanced procedure.
This helps you to choose the driver folder? the driver folder can be created on the desktop and should contain the Intel driver files downloaded from Intel page.

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Hello everyone.

My battery (a 10.8V / 4200mAh) died quite a while ago and doesn't hold any charge.

Seeing as the L855-149 is a discontinued product it took a while to find a replacement battery (that the store I bought the laptop from would pay for).

The replacement is an 11.1V / 5700mAh battery.
Both are Li-ion.

Can I put the new battery in my laptop?
Or will it not get enough charging power and not be very good?



Answer:Satellite L855-149 = Battery replacement from 10.8V to 11.1V


I found out that different batteries are compatible.
This series supports PA5024U-1BRS as well as the PABAS260
The Voltage may vary between the 10,8V and 11,1V

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Does L855-10X have one empty slot to add SSD disk, without removing actual HDD?

Answer:Does Satellite L855-10X supports an bay for a second HDD drive


I think 2nd HDD or SSD drive is not supported.
You can use the HDD or you could try to replace the 1TB HDD with an compatible SSD drive. But the usage of HDD and SSD drive at the one and same time is not possible.

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Every now and again, when I load up a game the right half of the screen goes to the left, like the screen has rolled right.

I am fairly sure it's to do with the AMD Radeon 7670M drivers but I have tried every different version (where instructed) any help would be much appreciated thanks.

My Laptop is the Toshiba Sattelite L855-14R

Answer:Satellite L855 screen goes to the left

If you would use the [Toshiba Forum Advanced Search Option|!default.jspa] you would find this forum thread about the same theme:

ATI driver update solves the problem.

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I am a recent owner of a brand new Toshiba Satellite L855-159 laptop.
I cannot seem to find any drivers listed for it. i have download some drivers from similar series laptops, like the ethernet driver. That works fine on it, but i cannot seem to find a working wireless driver anywhere.
I have tried the official toshiba page and the toshiba auto detect tool. It says it cannot find my product.
I have also tried entering the serial no. manually and it gives me the same answer.... your product cannot be found or invalid serial no.
(i have tried all versios of toshiba site, in many different languages)

Only time my serial number worked is when i registered the laptop for warranty.
So, i must say that it has been a pain to find the right drivers for my product, and it would not hurt to have a cd/dvd with drivers in the box with the laptop. i know it should be a better solution to have drivers online because you always get the newest version, but a dvd with drivers that always work for your laptop is necessary when the main site FAILS so badly at providing them.

So please tell me... where can i find drivers for my laptop?

Answer:Where can I find drivers for Satellite L855-159?


According notebook specification your notebook has part number PSKAEE and all drivers, tools and utilities for supported operating systems you can find on Toshiba support and download page -

Product type > Notebook
Family > Satellite
Product series > Satellite L Series
Model > Satellite L855
Short Model No. > PSKAEE

Can you find it?

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Hello every body,

Fistly sorry for my bad english,

I have Toshiba satellite L855-10w with a AMD radeon hd 7670m.

I'm wondering, why i can't use AMD Dynamic Switchable and also why i can't find Intel HD 4000 that must be integrated witch Intel I7 3610qm in my system configuration?

What do you think about this?

Thank you very much

Answer:Satellite L855-10W - cannot use AMD Dynamic Switchable


I read somewhere in the internet that the AMD Dynamic Switchable feature is not supported on Toshiba notebooks.
It seems that only nVidia Optimus Technology (for notebooks with nVidia graphic chip) is supported.

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I have a Sattellite L855-10P.
From time to time, the TEMPRO utility warns me that there is a new driver and gives me a link to download it.
However, when I launch the installer, it decompresses, telling me it will launch after wards, but then the window closes and nothing further happens.

If I go in the folder where the installer was decompressed and launch tinstall.exe, nothing happens. If I launch SMIPlayerSetup.exe, it tells me "Can not find our player in your system. Installation aborted.".

What's happening?

Answer:Can't install any drivers on Satellite L855-10P


Tempro is a tool which notify you about new uploaded drivers.
This isn?t a ?invitation? to update the driver. Its just an info that a new version is available.

Furthermore if download does not functions properly via Tempro, I recommend visit the Toshiba EU driver page and to download the driver from the page directly.

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Hi there, I too have concerns about my Toshiba L855 and the overall heat being produced.

I bought a high spec laptop as I do use it for intensive multiple browser sessions and software.

This evening I reached 5gb used of 8gb, average CPU 15%, disk writes 25%

Temperature got to about 74c.

I have had the laptop cut out 3 times in the last week or so due to overheating.

At the moment the Toshiba health monitor is saying Im at 68% CPU temp and 68% fan speed.

The heat being generated is crazy, why not just give us an option to have the fan run at 100% and take some more heat out.

Laptop is only 6 months old and under warranty. My behaviour and usage now is no different to when I first bought it.

Any advice ?

Answer:Satellite L855 cut out 3 times due to overheating

>The heat being generated is crazy, why not just give us an option to have the fan run at 100% and take some more heat out.

I guess you don?t know that you can control the CPU and the cooling module performance.

This can be done in power management settings:
[How to handle the power management features of Windows 7|]

You should focus on the Cooling Method and Processor power management option

Furthermore the notebook?s temperature depends on notebook usage.
Performance heavy applications stress the CPU and GPU and this leads to more heat dissipation and higher temperature.

Last but not least ensure that your notebook is placed on the table and ensure there is enough free space to keep the fresh air circulating.
Don?t use the notebook in bed, couch or knees.

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Hi there, for the past few weeks my laptop has been randomly shutting down, At first I thought it was a dust issue, I have cleaned the fans, and removed all the dust, it still happened.

For xmas, I bought myself a cooling mat and still not solved the issue, if anyone can help me out. The laptop is still in warranty and seriously considering sending it back as one of the reasons I bought this laptop was too play games on it.

Any help would be very helpful.


Answer:Satellite L855 - random shutting down

Do you use some certain application when this happen? Some CPU or GPU intensive application?
Is notebook hot when this happen?

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I want to change my HD to a SSD but want to know if the controller is SATA 2 or SATA 3.

Answer:Has Satellite L855-10U Sata 2 or 3 HDD controller?


The notebook support the Intel HM76 express chipset.
The chipset supports 2 SATA 6Gbit/s ports. (SATA-3)

However, recommend installing an hardware diagnostic tool like Everest Home Edit or SANDRA Soft to get details about your hardware parts.

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Hello, my ac adapter wire just behind the connector has a tear in it and now it refuses to charge the laptop unless it is in a specific position, any sort of movement causes it to disconnect which s annoying. I would like to replace but I'm unsure what ac adapter I need.

I looked at the power brick and it says:

Input 100-240 V-1.6A 50-60 Hz

My laptop is a Satellite l855, what ac adapter will be compatible? I don't want to buy a wrong one where the amp is too high or too low and damage it.

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Bios update for L855
The only detail I can find is:
*This Bios Update adds increased functionality to your system.*

A more detailed explanation of this 'functionality' would be useful in deciding whether to update the bios, or should one update as matter of course and assume it wouldn't be offered if not useful?
Reading other posts suggest it's something to do with Bluetooth, which although installed, I have never used.

Answer:Satellite L855 - Why can't updates be more specific?

You are right but as far as I know only on Toshiba US page you can find detailed BIOS update with all necessary information.
Anyway if there is no problem with your notebook BIOS update is not necessary. In worst case fan activity can be changed and you can be faced with more cooling fan activity that can be very annoying.

Some people have reported about such issues in the past. So if there is no reason and you are happy with your notebook don?t change anything.

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My toshiba satellite l855 14j is very slow. I contact official servis and told me that works fine, but I don't think so.
He is slower then my old computer, 6 years old dual core2, so I am very disaponting now. Now I think that this is the worst laptop ever. Intel i7 cpu and works so slowly ... :(

Do you have some advice for me?
Can it be fixed on some way?

Answer:Satellite L855-14J works very slow

Hi babica

On this forum you can find many threads with the same theme. It is nothing new and ?logic?. Why?
New notebooks are preinstalled with recovery image. Recovery image is a kind of ?software package?. The most settings like Windows update are set to ?automatic? so after first start notebook make huge download and updates installation. All this runs in the background and you will not even know this.
This background activity slows down notebooks reaction rapidly.

What you must do now is operating system optimization. With other words you must configure your machine to save resources for important activities. How to do this?

-remove all stuff you don't need from the system
-check start-up option and disable automatic start for all useless applications
-set Windows update option from automatic to ?Check for updates but let me.....?

Please do this and I think you will notice that your notebook runs better.

PLEASE NOTE: before you do anything create recovery media (DVD or USB) using preinstalled Toshiba recovery media creator tool.

If you have more questions feel free to ask.

Good luck.

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I was hoping that someone would be able to help me fix my touchpad.

It keeps on freezing after I install the Synaptics drivers given on the official drivers page. It used to happen on windows 7 from time to time, but on Win8.1 it happens quite often.

It just happens on random. Left click, right click and scroll continue to work, but cursor won't move for a few seconds no matter what I do, and then it starts working again. It's really frustrating and it happens a lot of time, making the work on computer quite unpleasent. If an external mouse is connected, when it freezes I'm able to move the cursor using that mouse with no problem at all.

Has anyone maybe dealt with this kind of a problem before?

Thanks in advance & sorry if my English is bad

Answer:Satellite L855-14J - touchpad is freezing


out of interest, does the mouse freeze just after you have used the keyboard? my L855-188 (i know not the same model, but maybe the same driver/functionality) freezes the touchpad for a couple seconds after i have used the keyboard in any way to prevent misclicks apparently.

hopefully this page can help you, its how to turn off palm check on the synaptics software

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Does anyone know how to reinstall the windows 8 that came preinstalled on my laptop please?

Is there somewhere that I should contact to get a Windows install disc? I'm guessing/hoping that Toshiba can help?

Just to be clear - I have completely overwritten the windows 8 OS that my L855-149 came preinstalled with. I can't refresh/reinstall from within windows 8, because windows 8 is not on my hdd anymore. I'm wondering how/if I can reinstall the OEM version of Win8 again.

Please help. Thanks

Answer:Satellite L855-149 - I want to reinstall Windows OS

hie green giant

did you totaly formated your hd ? if yes cannot help you
but if just overwrited win directories , you maybe cant try ,mounting your thick harddisk on another computer as second hd ,and take look on it
you could make a installarion CD or DVD? or repare it ?

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For about 6 months now (got a macbook since) when I turn my laptop on the screen turns white with a grey rectangle faded in the background.

When it first happened I was in the middle of playing Skyrim and it just went white. It's not the "white screen of death" as the screen isn't all white. Sometimes has a grey box and sometimes has lines running down the screen. I can never get past the screen. Just checking if anyone has had the same problem and found a solution before I send it off to get fixed (warranty ran out 3 months before the problem).

Answer:Satellite L855-149 white screen

ok just quick advise ! try to connect external monitor or tv trough the hdmi or vga and see how it works if it works fine then could be screen fault or broken screen cable if its not working good and you have the same picture on external device then id say video chip is damages overheated or whatever problems comes with as i dont know spec of your pc does it has intrgrated video chip or dedicated or both switchable, but in most cases if chip gone cheaper to by new one, some technicians does called chip resoldering ( i call reheating) but no warranty for this as it could last for other year or just for a few weeks. If laptop is still under warranty bring it to toshiba to get inspected and fxed.

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I bought Satellite L855-10T 15 days ago. After 2 days of use I saw a green pixel in the side of the screen.
I took back the laptop to the store and they change it for a new one. After 1 day of use another green pixel on the center of t screen. I took it back also and again they change it for a new one.

Now im on the 3rd laptop the same model . _Until now it works fine._

My questions is ...

1. What exactly is the green pixel? It can be fixed? Is the screen will have later on bigger problems? Is it considered flaud equipment?

2. Is there a possibility to exist a flaud line of production of this series?

Sorry for my language ,its not my native language.

Thanks in advance for your replies.

Answer:Green pixel on Satellite L855-10T


Here are useful Toshiba docents where you can find info about LCD technology and death pixels. Check it out.

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unfortunately i need to recover factory default with the recovery Media (3 DVDs which i created with the "Toshiba Recovery Media Creator" Tool before starting the recovery process).

So i boot the Toshiba Recovery Wizard from the Recovery DVDs and choose "Recovery of factory default software", which starts with copying the files from the Disks.

But it will come to a point when it asks me for a further Disk (DVD 4), which i of cause don't have. And when i checked the 3 REcory Disks i noticed that one was not complety written and one was even empty.
(DVD1: 4,4 GB, DVD2: 709,1 MB, DVD3: empty)

i can't repeat "Toshiba Recovery Media Creator" because the Hard disk is already complety erased.

this is why i aks for recovery media.
is it possible to download an iso image?


Answer:Where can i get Recovery Media for Satellite L855-150

Hmm? that?s strange?
I?m wondering if you received a notification that Recovery Disks has been created properly? Did you?

In my case I received such message that Recovery disk are OK and the procedure could be finished properly.

>is it possible to download an iso image?
Unfortunately, this is not possible

You can order this here:

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I'm having some issues with start up on my laptop.
Quite regularly i get the error message - "windows failed to start" when booting up.
I then have to perform a start up repair which states that the problem could not be fixed.
I then restart it and it works fine.
This doesn't happen every time but it is a bit of a pain and i'd like to fix it.
Ant advice would be appreciated


Answer:Start-up issues on Satellite L855-10P

Have you tried to roll back OS to earlier time using system restore option?
I don?t know since when you have this problem but if you roll your OS week or two back maybe problem will be solved.

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Hey all

I'm using a Toshiba Satellite L855 laptop running Win 8,all was running fine until last night, after using it for about half hr I went to shutdown but instead it appeared to go into sleep as the two lights on the front were still on,one of which the power, was flashing after I closed the lid, which would suggest sleep mode.

Now here's the odd bit, no key or mouse use would bring it back to life, all I got was a blank screen with the cursor,so after trying all I could I had to remove the battery, I started the boot up and it worked but, on the Toshiba start up it said configuring your system,followed by the usual looking blue windows update screen,which said configuring windows features,after which it went into win8 with no problems!

that was about two days ago and since then everything seems to be working fine but I was wondering what could of caused this? any ideas anyone?

Answer:Weird problem on Satellite L855

>that was about two days ago and since then everything seems to be working fine but I was wondering what could of caused this? any ideas anyone?

The blinking cursor in the left upper corner is mostly an sign of HDD or memory problems.
In my case the blinking cursor appeared because of faulty HDD partition and because of that, the notebook could not boot up the Windows system.

But in your case it seems that system runs fine? therefore we can speculate only about the real reasons?

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Sorry for my English.
on February 8, 2013 I bought my Toshiba L855 laptop with Windows 7 Home Premium preinstalled.
For about 10 days I get a pop-up that says Windows is not genuine.
Windows is activated.

I checked the license key with the software *"Produkey"* and is different from the license key that comes in Microsoft sticker.
How is it possible?

Answer:Pop-up in new Satellite L855 - Windows is not genuine

Can you please post exact notebook model name and model number?

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I use an
Satellite L855-148 (PSKFWE-00J00WGR)

and get evey hour the following message:

Der Anzeigetreiber "amdkmdap" reagiert nicht mehr und wurde wiederhergestellt

-> Event ID 4101 — Display Driver "amdkmdap" didnt respond and Recovery startet

I?ve tried to update from toshiba site, from AMD and used the solutions via Windows. But there is no success and the failure goes on...

Now i hope to get some help and excuse my bad english skillz.


My OS: Windows7 home premium

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I bought Toshiba Satellite L855 - 14 H four or three years ago, It was working all fine but few months ago my video chip stopped working.
Local services offered to heat up video chip , but I don't want that, I need long term sollution.
So I need to replace motherboard, but the problem is that I can't find any thrust worthy place to buy it. I have searched on ebay and other online shops but they seem fishy. Those video chips might be "heated" already. Is it possible to by motherboard directly from Toshiba? I don't need anything else, my CPU, RAM, HDD, fan , everything else is working, except the video chip.
I would be thankful if any of you could recommend me where should I look for motherboard replacement :)

For more information I bought the laptop in Latvia, Product key is : PSKAEE-00UooTG3 ,
Code on motherboard is : DK10FG - 6050A2509901 - MB - A02

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I'm getting an L855-149 next week but I want to put a blu ray drive (preferably a writer) in the machine instead of the DVD it comes with.

Can anyone tell me what will fit please?


Answer:What Blu-ray drive would be compatible for Satellite L855-149


As far I know this info can be found in user manual (page 11)
The compatible Blu-ray drives are:

Panasonic Blu-ray combo drive UJ160
Panasonic Blu-ray writer drive UJ260

Toshiba Blu-ray Combo drive TS-LB23D
Toshiba Blu-ray Writer SN-506AF

Hitachi Combo drive CT40F
Hitachi Writer drive BT-20F

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after 3 years using pro u400 bought l855. find that new devive can`t boot from virtual odd (my zalman ve-200), and figure out that my new device bios locked! such inconvenience!

Answer:Satellite L855 - can`t boot from virtual ODD


BIOS is able to boot only from there devices:
ODD, USB FDD, Primary HDD, eSATA, USB Memory and Network(LAN)

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