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ThinkPad Yoga 260 - Touchpad and Trackpoint unresponsive.

Question: ThinkPad Yoga 260 - Touchpad and Trackpoint unresponsive.

After using the ThinkPad Yoga 260 for about two weeks, both the trackpoint and touchpad are now unresponsive. I've tried updating the drivers, rolling back the drivers and uninstalling the drivers and installing the latest one. None of it works. I managed to get it working once with a BIOS update but as soon as I put it in sleep mode, both became unresponsive again. Under Mouse Porperties the TouchPad option is grayed out and the TrackPoint option is sometimes grayed out and sometimes not. Regardless, it is completely unresponsive when enabled and disabled.

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Preferred Solution: ThinkPad Yoga 260 - Touchpad and Trackpoint unresponsive.

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After using the ThinkPad Yoga 260 for about two weeks, both the trackpoint and touchpad are now unresponsive. I've tried updating the drivers, rolling back the drivers and uninstalling the drivers and installing the latest one. None of it works. I managed to get it working once with a BIOS update but as soon as I put it in sleep mode, both became unresponsive again. Under Mouse Porperties the TouchPad option is grayed out and the TrackPoint option is sometimes grayed out and sometimes not. Regardless, it is completely unresponsive when enabled and disabled.

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I was having responsiveness issues with the trackpad for a while, then, i open my laptop one day and it's completely unresponsive, as well has the backlit keyboard not working (the hotkey still pops up that it's "lighting up" the keyboard, but no actual lights) and the trackpoint being completely unresponsive too. I've tried:- Restarting computer- Using Lenovo's various "fixing" softwares- Looking for a keyboard firmware shortcut for enabling/disabling trackpad, (doesn't exist on this computer)- Re installing drivers (Ultranav driver refuses to install manually, "driver installation failed")- Booting on a non microsoft OS (Booted on a linux Mint installation and it still doesn't work)- Booting into BIOS and looking for "enable/disable trackpad option", That option does not exist for me.- Opening up computer and checking the physical connection, All plugged in fine. When i open the device manager in windows there is no entry for the mouse whatsoever. The touch screen and the pen both work fine. I think it all points towards a hardware issue, i can pick up another trackpad on ebay for pretty cheap, but obviously i'd like to make sure that it would actually solve the issues.  The major confusion for me is that why would faulty trackpad hardware stop the backlit keyboard from lighting up? How are the two linked? Any ideas appreciated, Thanks!

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Thinkpad Yoga user here.  I'm having a problem when I wake my computer up from sleep (or sometimes on re-boot) the trackpoint and touchpad do not work.  The touch screen is still fine and if I plug in a USB mouse the cursor shows up then. This has been happening intermittently over the past 2 months or so, it is becomming more frequent. It usually requires a hard reboot (where I hold the power button until the machine turns off) before the trackpoint and touchpad come back.  Recently even this hasn't worked every time.  It has come to the point where, if I put my computer into sleep, there's probably a 75% chance the pointers won't work when I wake it up and that it will require multiple re-boots to get them back. I don't know if this is an issue with the synaptic drivers (I've updated them, reverted to older versions, uninstalled and reinstalled but the problem continues). Or maybe it is a hardware problem, I'm not sure. If anyone (preferably lenovo) has any suggestions on how to fix this, I wold be very appreciative. Thanks!

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System:  ThinkPad T420 4236EP3, i5-2520M(2.5GHz), 4GB RAM, 320GB 7200rpm HD, 14in 1366x768 LCD, Intel HD Graphics, CDRW/DVDRW, Intel 802.11agn wireless, WWAN option, Bluetooth, 1Gb Ethernet, UltraNav, Secure Chip, 6c Li-IonTrackPoint and Touchpad and associated buttons were both fully functional in Win 7 Pro.  My laptop displayed no issues with cursor control, or with any of the 3 TrackPoint and 2 Touchpad hardware buttons.  Problems:  Immediately after an upgrade install of Win 10, TrackPoint pointer and Touch pad were functioning fine, but left and right buttons for both interfaces do not work. Middle button scrolls, but very choppy.FN-F8 does not bring up Ultra Nav toggle screen.Fixes attempted: Uninstall and reinstall Ultra Nav Driver 19.00.12.61 from my Lenovo T420 download page.  No change.Rolled back to Win 7 Pro.  TrackPoint and Touchpad buttons resumed working along with FN-F8 command.. Reinstalled Win 10 Pro and same problems as described reappeared.again.End Result:I abandoned WIN 10 Pro and rolled back to WIN 7 Pro.  This is a work laptop and did not have the leisure time to further research or troubleshoot the issues.  I also could not find any instances of other users reporting the same problems. I will monitor this thread to see if there are any suggested fixes.  For now, Win 10 Pro is not a viable OS for my T420 laptop.T42    &... Read more

Answer:T420 / Win 10 Pro / Ultra Nav 19.00/12.61 = TrackPoint and Touchpad hardware buttons unresponsive

Hello - I had the same problem a few weeks after upgrading from windows 7 pro 64 bits to windows 10 pro 64 bits on my t420s. I tired to replace the hardware without sucess with a new palmrest assembly. Finally I found a solution that fixed it by going to the mouse and trackpad settings in windows 10 and there changing the delay setting for the trackpad to respond - once I had changed that setting everything (trackpad buttons and trackpad) worked again.

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Suddenly my trackpoint and touchpad not working . I have update  newest synaptics driver but nothing happen . in BIOS setting i didn't see touchpad & trackpoint :/  , help me , pls  ??

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After switching to tablet mode in Windows 10, the touchpad and trackpoint are both disabled. I tried disabling and re-enabling it in the BIOS, no effect. Tried updating to the latest ELAN driver, no luck... in fact, there's no option for enabling / disabling the touchpad in the dialog box, and the ELAN dialog box is just a big blank. Tried uninstalling and reinstalling all Lenovo drivers; no luck. I saw some suggestions that I should disable some sort of Intel sensors in the BIOS, but I couldn't find those settings.  Suggestions?

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Hi, the touchpad and trackpoint in my X220 notebook don't work. I've tried under Windows 7, 8, 10 x64, and Linux too, but no success. I've tried several drivers, UltraNav and Synaptics with no results. They are enabled in the BIOS (ver. 1.42). The device manager recognises the hardware as "This device is working properly." Please help.

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Hi, I just bought brand new TP E460 and installed Ubuntu 16.04 on it. But unfortunatelly Trackpoint and Touchpad are not working at all. I could find drivers for Linux. Did anyone faced similar problem? Can anyone help me, please?

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I have a Thinkpad T440S and have a problem that many have reported. The trackpoint and touchpad initially work upon bootup but then stop working after a few minutes.I believe I've tried everything (uninstall/reinstall drivers, replace keyboard, replace hard drive and do a complete reinstall of all software, update everything, etc etc etc). Nothing works and the only reason I can still use my computer is that a wireless mouse will work. It's time to get a new computer. I've bought Thinkpads for more than a decade but I still see this problem being reported for the T470 so Lenovo can't or won't bother to fix this. Any suggestions for a different brand and model? I do like the trackpoint so does that mean Dell is my only alternative?

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I've owned ThinkPad laptops for the past 20 years.  My most recent purchase was a ThinkPad X1 Yoga running Windows 10.  My prior version was a ThinkPad Edge 520 with Windows 7. What I've noticed is that the "sensitivity" option is no longer available for the TrackPoint mouse.  I've attached a screenshot of the old Ultranav utility which allowed for the sensitivity to be adjusted from Light to Heavy touch.  On the new version, there is only the option to adjust the speed from Slow to Fast (which was also available on the prior version). I have no idea what the sensitivity is set by default, but it's definitely not a Light touch.  This is annoying especially if you have to scroll through log pages (web page or documents).  This is a real annoyance because it is so much more diffcult to use the TrackPoint, so much so, I'm debating whether to buy a mouse, which I haven't used in over 20 years. Anyway we could get UltraNav to add that functionality in soon???

























ThinkPad TrackPoint Sensitivity - Old.PNG ?542 KB

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I've owned ThinkPad laptops for the past 20 years.  My most recent purchase was a ThinkPad X1 Yoga running Windows 10.  My prior version was a ThinkPad Edge 520 with Windows 7. What I've noticed is that the "sensitivity" option is no longer available for the TrackPoint mouse.  I've attached a screenshot of the old Ultranav utility which allowed for the sensitivity to be adjusted from Light to Heavy touch.  On the new version, there is only the option to adjust the speed from Slow to Fast (which was also available on the prior version). I have no idea what the sensitivity is set by default, but it's definitely not a Light touch.  This is annoying especially if you have to scroll through log pages (web page or documents).  This is a real annoyance because it is so much more diffcult to use the TrackPoint, so much so, I'm debating whether to buy a mouse, which I haven't used in over 20 years. Anyway we could get UltraNav to add that functionality in soon???

























ThinkPad TrackPoint Sensitivity - Old.PNG ?542 KB

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My Tackpoint keeps pulling mouse random directions slowly random times... (Same bug that my older X61 Thinkpad)Can that be caused by static charge or something??And Touchpad... How i can turn it off?? Is that button really missing?? I mean "Disable Touchpad" button with FN shortcut

Answer:ThinkPad S230u Trackpoint mouse and touchpad problems.

Hi Finlander,
 
Welcome to Lenovo Community Forums!
 
I?m really sorry to hear that you are having trouble with Touchpad and TrackPoint in your Lenovo S230u.
 
I would recommend you to update the Ultranav Driver to the latest version and check.
 
In order to disable the touchpad, go to Control Panel -> Mouse -> Ultrnav -> Uncheck Enable Touchpad checkbox ->OK.
Spoiler (Highlight to read)
Hope this helps!
 
Best regards,
Mithun.





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The touchpad and trackpoint work up until the point where I login. They work on the login page, but not after. I am running Windows 7. When I go to the mouse settings, they are both disabled, but it is grayed out and won't let me enable them. When I click fn+f8, nothing happens. This problem has been occurring for about a week now...the pen still works as a mouse however, and that is what I have been using

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Hi everyone, I've been having some issues with my Thinkpad Edge E420s. The touchpad and trackpoint don't function whatsoever, but the keyboard is fine. I have tried reinstalling SYnaptics Ultranav but get error that the current driver (Microsoft PS/2) is newer driver. I have uninstalled all pointing devices' drivers and tried to reinstall Ultranav but no luck with that either.Any help will be greatly appreciated. Cheers,Arash P.S: Running Windows 10 Pro 

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Dear friends please help me.I got spilled the caffee on my laptop ThinkPad R500 in 2 weeks ago.Then finger print and mouse stopped work and then after 1 week finger print is reworked fine.But touchpad and trackpoint still no work.For TrackPoint is no work only right click and for touchpad is right click, left click and sensitivity click no work but scroll functions are working and moving pointer also working. How to slove this problem.

Answer:ThinkPad R500 TouchPad and TrackPoint no work by caffee spilled

welcome to the forum you may need to get a new keyboard & ultranav pad you can find them on places like ebay fairly cheap





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I just got thinkkpad T570 (512 ssd, core i7, windows 10 pro, 16 ram, UHD).Usually the movement of touchpad is perfect, when I just move the point with doing nothing.  However, when I open pictures, setting and access to websites ( even this website), touchpad, trackpoint adn mouse are getting slower, does not move seconds, and losing the cursor, and moves sort time, this happens constantly, then eventuall, the cursor keeps freezing. I tried to move touchpad, track point and mouse, moreover, typing keyboard, nothing happens. but when I turn it off, into sleepying mode, and turn on. Then it works.Is there any solution to this issue?

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So I have the updated Window 10 Home and Lenovo Settings Ver. 3.169.0.0. It doesn't allow me to adjust Trackpoint or Touchpad speed when I go to the tab "Input". Both speeds are kept lowest and I cannot scroll the bars at all. What I can do is go to Synaptics Control Panel to adjust the speeds. However every time I open the laptop again after Sleep or Reboot, the speeds go back to lowest again. Please help me solve this issue. Thanks!

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 Hi, I have a ThinkPad Yoga 12 2nd gen with these specs: -Processor: Intel core i5-5300U-Ram: 8GB-Hard Drive: Samsung 850 Pro 512GB SSD (installed by myself) and SanDisk 16GB PCIe M.2-Screen: Full HD 10 point multi-touch with Wacom digitizer-BIOS: JEET78WW (1.27) The trackpad and trackpoint on this laptop has stopped working the second time and with that, the CPU fan has halted as well, with the backlit function of the keyboard non-working as well. The fan is really important because my heavy-duty use of this machine makes it really hot real quick. My laptop is pretty much useless without it and want a solution for it. I did try to update my BIOS for this because on some forums, this was an issue fixed by updating their BIOS. The system does not recognize the Synaptics trackpad and trackpoint (yes the TRACKPOINT is not working as well) and I have tried downloading the drivers of the trackpad, but to no luck the system did not recognize the trackpad. It seems as if there is a faulty connection physically, but I could not figure it out. The first time it happened, I sent it back for an in Depot Service, but this time around, I am out of warranty and when I asked a ThinkPad Certified Technician, he recommended me to simply buy a new machine rather than getting it serviced because it would cost me more than half as much of the original price of my laptop. I really like this laptop and don't want to change it, but if I have to, the 8th generation Intel pro... Read more

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My trackpoint/pad keeps going out intermittantly, it works till it sleeps, then it doesn't work anymore and the mouse pointer dissapears. rebooting or putting it to sleep and back sometimes fixes the issue. sometimes it takes several cycles of reboots and sleeps over days before it comes back.  I've gone through tones of drivers and none fix it. replaced the trackpad with no success. running windows 10 home x64. any ideas?

Answer:thinkpad Yoga 14" S? 20DM mouse (trackpoint/trackpad)

Hi
Welcome to the forums.
 
I have a Thinkpad Yoga 14 (20DM008UUS) with Windows 10 (64bits)  version 1511 and I'm not having issues with the Thinkpad/Trackpad when I hibernate or sleep the machine.
 
Here it is my driver version just in case:
 
Link to image
 
Check out which version do you have installed.
Maybe it can also be good to upddate some other drivers like chipset and power management just in case.
 
 
Regards

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Hi!  I just purchased a Yoga 13 the other day.  It's really cool, but there is this thing that really bugs me:  Every once in a while, the touchpad will render itself unresponsive for about half a second.  When the touchpad will become unresponsive is predictable:  I just need to move my finger up and down the trackpad and every 5 seconds or so, the touchpad will be unresponsive for about half a second.  This is annoying because it doesn't require 5 seconds of full use to become unresponsive, but it might be unresponsive when i first try to move the cursor requiring me to use the touchpad for a second time to move the cursor as desired. Has anyone experienced this?  Are some steps I can follow to troubleshoot this?  Could it be fault hardware and should I return it for a new one? Thanks!

Answer:Yoga 13 Touchpad periodically unresponsive

Same thing is happening to me, really freaking annoying. I downloaded the new driver for it as well but it still does that same thing. someone please help!

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I've seen a couple of posts here about the touchpad becoming unresponsive. mine is doing the same thing, except it seems tied to a gesture that is triggered.I went through all the settings on mine, and turned a lot of stuff off, however mine is still becoming unresponsive every now and then, and I noticed when I added the touchpad icon to the icon bar, it was turning blue when becoming unresponsive.It also comes back after lifting my finger, and putting it back on the touchpad.  this looks to be tied also to 2 fingers being on the touchpad at the same time, which the way the yoga13 is built, is necessary for your thumb to be on the bottom 2 buttons for clicking. Is there a place that i can tweak/customize/disable the gesture that is getting triggered?

Answer:yoga touchpad unresponsive may be a gesture triggering

had to turn off 2 finger scrolling

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Hello, I have a ThinkPad Yoga S1. The keyboard sometimes becomes unresponsive, while the external keyboard still works fine. The keyboard revives after going to sleep mode. I have had this issue since the beginning (2 month ago). The fact that it still works fine with the external keyboard incriminates the driver. But all drivers are up to date. (I made all the updates I could find.) And in the device manager, the status reads  This device is working properly . Anyone else having the same issue, ... and its solution? Thanks,JC










Solved!
Go to Solution.

Answer:ThinkPad Yoga S1 keyboard unresponsive

Hi Jc-createlli,
 
Welcome to Lenovo Community!
 
As per the query we understood that you are facing issue with keyboard not working when system is on sleep mode on your ThinkPad Yoga S1.
 
Go to device manager and under keyboard adapter uninstall all the adapter and restart the system and check.
 
Run ThinkVantage system update utility and update all the drivers and application from that.
 
Hope this helps.
 
Best regards,
Hemanth Kumar



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Hello, on my ThinkPad Yoga (version 03/2015) with Win10 pro (latest updates installed) the Trackpoint randomly stops to move the cursor. The issue can be present right after booting or occur anytime, even running the device multiple hours without experiencing any problems is not uncommon.However, the three buttons still work properly when pressed. The same holds for the touchpad, an external mouse and any input via touchscreen (finger and pen). So, it is really "just" about the red rubber point itself.Sometimes suspending to RAM solves the issue for a short time. The problem seems to occur slightly more often when running on battery but I am not fully sure about that. Furthermore, only the Trackpoint of the ThinkPad itself is affected, I have not experienced this for the Trackpoint of my external ThinkPad Compact Keyboard .  I have the latest UltraNav drivers from the Lenovo website installed, version 19.0.17.22. Of course, I have taken out the rubber and checked for dust.The only thing left would be to try reproducing the issue using a Linux Live system but this is hard to do due to it occuring randomly. Does anyone have any guesses? Does this sound like a driver issue or something hardware related (some sort of loose contact or the like: Sometimes it seems that movement of the device causes the failure of the TrackPoint)? I feel a little reluctant to have replaced the mainboard on spec but I do not know what else to do. Thanks in advance.

Answer:ThinkPad Yoga 03/15, Win10: Trackpoint randomly stops recognising movement, buttons still working

Hi BobingerBueble
Welcome to the forums.
Can you please post the full model number of your Thinkpad? it maybe be something long like "20DM008UUS".
 
Regards

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I am just wondering if anyone is experiencing a similar phenomenon with the backspace button (or any other), otherwise I have a faulty keyboard...I received my TPY on the 11th of March and have been using it lightly for about a week. First I thought it is something I need to get used to but over time it became clear that there is no way this could be normal on a 1200 laptop, especially from a product line legendary about its keyboard quality. Basically the problem is that out-of-the-box from the beginning the backspace felt a bit "wobbly" and "soft", not really having a definite pressure point especially around the edges. When it's being hit bang on in the upper middle segment and with considerable force (for normal typing) it clicks and works fine, but as soon as you catch the lower segment or anywhere around the edges, it does not give you a tactile feedback and does not respond - despite clicking - giving you the impression that it has "accepted" the command but actually not deleting.Other similar sized keys on the keyboard such as the shift, tab, capslock, enter or even the space depress evenly instead of sort of bending to the side even if they were hit around the edges, and also have a very definite feedback, once they have reached clicking point it's guaranteed that they execute the command/caracter - something I can not say for the backspace. In an everyday scenario especially when typing longer texts or passwords etc it is not realistic to be expected to ... Read more

Answer:ThinkPad Yoga keyboard - backspace loose / unresponsive

I have had the space bar failing on me. It required warranty replacement of the keyboard.

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Whenever I use the pen while the screen is flipped back over 180 degrees (whether in tent mode, tablet mode, whatever) the touchscreen becomes unresponsive. The pen works just fine but the screen wil eventually stop responding to touch. THe only fix I found is flipping the screen to laptop mode and back. This isn't app specific either. I mostly use the pen with Artrage and Photoshop, but I just tested on Edge and Mail, and the touchscreen became unresponsive.  I can use the pen in laptop mode without it interferring with touch. Something tells me there's a software issue.  Are there any fixes to this? It's really annoying.  In addition, the pen input can be very buggy at times, it wants to stick to teh top of the screen and I often end up moving the window while drawing.  I've calibrated the pen a few times, and I use both the built in pen as well as the thinkpad pen pro one (the thicker one you can be separately).  

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This began about six months ago. I picked up my laptop and it was unresponsive and the red logo lights was blinking. I forced shutdown with the power button and restarted it. When it was back on I could get power but no data transfer from any usb ports, the touch screen didn't work, and if i let it sleep it automatically went unresponsive with the same error light. I checked for viruses. None. I updated all possible drivers. Nothing. I even restored my computer to factory settings and reinstalled windows. Nada. I use it heavily for school, so I haven't had time to send it in for warranty. One day, I turned it on and everything worked again. Wonderful. A couple days later I opened it and it was back to its previous state. PLEASE HELP

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Hi all, I'm hoping desperately you can help. The touchpad on my ThinkPad Yoga has always been iffy, since I got it, in the sense, that it seems to randomly turn itself off, especially if windows has applied an update. In the past I've been able to enable it again, but not this time. Today I went to use my laptop and the touchpad didn't respond. In the Lenovo message centre it said it was disabled (although I didn't disable it). I looked up how to enable it and ended up in the device manager. In the touchpad properties it said: This device is not present, is not working properly, or does not have all its drivers installed. (Code 24) But when I looked at the other options and asked it to update drivers, it said it was already enabled and that the drivers were up to date.  So I googled more and the info seemed to indicate to uninstall the drivers, then reinstall them. So I uninstalled them, and downloaded some from the Lenovo site to reinstall. When reinstalling though, it won't work. It says the touchpad doesn't exist. Indeed now in the device manager the touchpad isn't listed, but it does say PS/2 compatible mouse there instead. This also has the same error message in the properties: This device is not present, is not working properly, or does not have all its drivers installed. (Code 24) In the Lenovo message centre it now also says that this is disabled too.  I've redownloaded and installed the drivers fro... Read more

Answer:ThinkPad Yoga Touchpad issues

I have same problem. Once it happened, I solved it by formatting the computer. However this time its not working even when I format. I updated to windows 10 but still not working.  

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Hi all, Amongst its main problem of the screen retentions my Yoga has a really annoying problem of when you are using the touchpad and use a single tap to click, the touchpad makes a hollow clicky noise. It's difficult to explain but inexplicably annoying...........if you press it down hard and engage the left click button it may disappear for a while but soon comes back......Anyone else suffer from this? Seem to notice it more when keyboard vertical E.g when using in bed...... Thanks Steve

Answer:Thinkpad Yoga Clicky Touchpad

Mine was the same since new.. Just fixed it and its really simple. Unscrew the back & carefully remove,Unplug and remove the battery (5? screws careful not to overtighten on reassemly, plastic holes are weak)Unscrew and remove the touchpad (6 screws)Get some alcohol (IPA) (Isopropanol Alchohol, not Indian Pale Ale) on a cotton bud and wipe the sticky adhesive that has crept out from underneath the 2 tiny black plastic pads that are stuck to the stainless steel metalwork (on the touch pad).  Ironically, i suspect these pads are there to stop the sheet metal from "clacking" against the case metalwork casting when you let go of the TP, unfortunately the adhesive has leached round to the front of the pad and makes a nasty smacking noise everytime you put the lightest of pressure ont he TP. picture some goop between your thumb and forfinger and the noise it makes when you try and separate them. hope this helps, it was driving me bonkers. 

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Hello. I have purchased a Lenovo ThinkPad couple of weeks ago and am struggling to get TouchPad working properly since then.What I want to achieve is a flawless TouchPad experience, which includes:Right button click with two fingers only, right click zone disabled;Natural vertical scrolling;Natural ?back? and ?forward? three-finger swipe (i. e. left to right ? backward).On the first boot-up my laptop updated UltraNav drivers to the latest version from Lenovo support site. It?s version 17.0.12.60 from January 14 2014. This driver is not stable at all and has various issues and drawbacks:Metro apps are crashing when scrolling (Twitter, Facebook etc);You need to click and activate the scrolling zone, hovering the cursor over it is not enough. As a result in start menu tiles are selected successively while scrolling (white border around), and you can?t check several tiles if you need to scroll;It?s impossible to disable the right-click zone;When scrolling in classic-UI apps the cursor sometimes changes to an arrow with a scrollbar. This inconsistency is annoying.Driver tuning window is all crippled, labels are not formatted properly, and some of them are not visible;It is impossible to change to natural backward and forward swipe.I then downgraded to Lenovo?s driver 17.0.9 as of October 25 2013. It performs better but still has all issues of 17.0.12.60 apart from Metro apps crashing.I decided to download and install the original driver from Synaptics web si... Read more

Answer:ThinkPad Yoga TouchPad Issues

I've done furhter researching and found out some other strange Lenovo's TouchPad driver behaviour. In any verion you can't simply change registry values to fine tune TouchPad. Every single value is overwritten by Rundll32.exe and SynTPEnh.exe each time the system starts or mouse settings opened. As a result you can't disable right button (ExButton4Action key). Version 17.0.9 does not make Metro apps crash and scrolling works without activating selection (no white border around tiles). It also disables right button for both one- and two-finger click if you turn off two-finger click.

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Hello. I am having serious problems with my Thinkpad Yoga(20CD0038GE) Touchpad. I'm on the newest driver (18.0.7.40) and on Windows 8.1 Update 1. Very often after starting up the laptop the touchpad doesn't recognize any movement so the cursor stays still. However I can still scroll with two fingers. If I start Synmood.exe I can see that it actually does recognize touch input but the cursor does not move. Also the touchpad is not listed in the touchpad settings then. A restart seems to solve this but doing this every time is very time consuming and distracting. Also very often the two finger right click option disables itself without any reason. I couldn't reproduce this as it always happens at a random time. I always have to go back to the Touchpad settings and recheck the two finger right click option. Scrolling is very bugged and inconsistent. In Firefox it is very laggy and slow whereas in Internet Explorer it's very fluid. In Steam it doesn't work at all. Sometimes the Synaptics drivers won't load at all and I have to manually start them to get access to all the gestures. Even then it may not work and I have to restart the whole laptop. I already reinstalled the drivers two times to see if it gets better but it doesn't change. Downgrading to an older driver brings up different problems which are even worse. All this is very annoying distracting and hinders me from doing my work. I want to know if there other people with similar issues a... Read more

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As in the title, when I change to tablet mode, the touchpad accepts input and moves the mouse.I have installed every driver/software/update from Lenovo's site (after detecting my laptop, with a proper result) that has some tiny "touchpad" word in it.

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As in the title, when I change to tablet mode, the touchpad accepts input and moves the mouse.I have installed every driver/software/update from Lenovo's site (after detecting my laptop, with a proper result) that has some tiny "touchpad" word in it.

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Hello, my Thinkpad Yoga touchpad has decided to entirely stop working. Here's what happened: A couple of days ago, I re-start my computer. On boot, I get a beep error saying something along the lines of "device not found" and another saying "device number not correct." Sorry if I don't remember the details, I didn't think it would be a big issue at the time. It told me to press escape to continue and enter to enter setup. I click continue. It boot up, yet my touchpad was entirely non-functional. When looking at the device manager part of Lenovo Solution Center, I see the following: Drivers                                                            StatusUnknown Device                                            Not InstalledThinkPad UltraNav Pointing Device               Disabled When I go into device manager, I see something different, however. I click "show hidden devices" and under "Mouse a... Read more

Answer:Thinkpad Yoga Touchpad Driver Issue

Bumping this, hoping that somebody will be kind enough to help out...

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As the title says, my trackpoint, keyboard backlight and touchpad have stopped working. The problem happened a few weeks after I updated from windows 8.1 to windows 10. I have tried updating ultranav drivers, resetting windows 10 (which was a bit of a pain given that I will now have to reinstall all my software) and then reverting to windows 8.1 after none of the above worked. Fortunately my touchscreen and mouse support is still ok, but I can't work in low light conditions without my keyboard light. Can anyone help? I see that some Yoga 12 users report similar problems after a fuse fails. Does anyone know if this occurs on the S1 Yoga?

Answer:Thinkpad Yoga S1 touchpad, keyboard backlight and ...

Dear Ruairi, Welcome in lenovo community, Kindly try to install the below drivers Hotkey Features Integration Lenovo Power Management Regards,Joseph

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The Yoga fell to the floor and the touchpad de-attached. It has 4 metal pins under it and alot of holes to attach them to on the yoga. How do I do this correctly? See attached picture. I cannot find this info anywhere here.

























20160703_131156_2.jpg ?1276 KB

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I have a ThinkPad Yoga S1 with a clean and up-to-date installation of Windows 10 Pro. Synaptics driver version 19.0.17.27 is installed.Two-finger touchpad scrolling rarely works in several UWP/Metro apps such as Calendar and Groove Music. When I attempt to scroll, a little crosshair appears on the screen and moves up and down instead of moving the page. Every once in a while it actually does scroll, but only at random and immediatey stops working again.Strangely enough, if the UWP window is in the background behind another window and isn't currently in focus, two-finger scrolling works fine. Non-UWP/Metro applications do not seem to be affected by this problem.Any help would be greatly appreciated.-gyokuroEDIT: I found a temporary workaround right after I posted this that doesn't fix the issue, but at least makes it less of an annoyance until this is fixed. If you click on the taskbar and then try to scroll in a UWP app, it works fine, and the tiny crosshair doesn't appear either.

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I've had this  model for a couple of months now and I just can't get used to the touchpad. Either it's too sensitive, or it's very slow, and the responsiveness generally seems "off". Can anyone else confirm this? If you are happy with yours maybe you could share your settings with me, or maybe there is some kind of firmware upgrade etc. for the tochpad?

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After switching my Thinkpad Yoga 14 into tablet mode, the touchpad is successfully disabled, but when I go back into laptop mode, the touchpad stays disabled and won't reenable unless I turn off the laptop. Please help. 

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Hi, I bought a Thinkpad Yoga 260 two weeks ago and it has this annoying problem that touchpad stops responding time to time. It can happen during working with laptop for few seconds or just completely goes off that I have to restart the machine. Also sometimes when it wakes up the touchpad does not respond. Please advise if I have to send it back or there is a fix for it. I have all drivers updated and lenovo companion does not find any issue regarding driver date or hardware defect.  I am really disappointed for this price tag receving such a poor quality device.  Parham

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Hi, I bought a Thinkpad Yoga 260 two weeks ago and it has this annoying problem that touchpad stops responding time to time. It can happen during working with laptop for few seconds or just completely goes off that I have to restart the machine. Also sometimes when it wakes up the touchpad does not respond. Please advise if I have to send it back or there is a fix for it. I have all drivers updated and lenovo companion does not find any issue regarding driver date or hardware defect.  I am really disappointed for this price tag receving such a poor quality device.  Parham

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So I've had this Yoga 12 for about 3 moths now. In the past month, after I installed a new windows update, the touchpad and trackpoint would not work, like it was disabled. I tried uninstalling the driver and reinstalling-- did not work. I even reset the computer. STILL DID NOT WORK. So I ran the driver verifier which told me that the one of Lenovo products had problem with it--I don't remember which one-- so I uninstalled it. Still didn't work. After all that, I tried for the last time to uninstall the synaptics drive. When I uninstalled it... it was still there! I don't know how, but it was still there and now the touchpad and trackpoint both works. Well, sporadically. It will work for a few minutes, then won't work for a few minutes (or more). So.. that's where I am now (actually, right now, as I am writing this, only the trackpoint is working. oop nvm it stopped working). Any thoughts on how to fix this problem? Thanks! Also, when the touchpad & trackpoint works, the windows buttons are more condensed, while when it doesn't work, the buttons are more spread out (see below links). "condensed""spread out" p.s. also, does anybody's computer lag severely when you press the CapsLock button?? Which kind of disables the keyboard for a solid 7 seconds???













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Answer:Touchpad problems with Thinkpad Yoga 12- windows 10

 
Hi
Welcome to the forums.
 
According to your full model number, I can recommend you first to check the Lenovo support site for your model and update the latest drivers.
 
But there had been also reports that some trackpads of the Thinkpad Yoga 12 had some issues ( ThinkPad Yoga 12 manufactured prior to October 2015. )
Here it is the link about it, please check it out.
 
Regards

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I have a Thinkpad Yoga 12 64-bit running on Windows 10.  The touchpad cursor often stops responding to the Left-click.  I still can move the cursor with my finger, but if I click or tap anywhere on the pad, it will respond as if a Right-click is pressed.  Sometimes the cursor is totally frozen, and not responding at all.  These episodes would last for several minutes.   My UltraNav driver version is 16.6.4.13.  When I tried to do a driver update, the response is always that I have the latest driver.  Please help if another driver version would resolve this issue.   If this issue and resolution has been posted somewhere else on the forum, please help direct me to it.  Thank you very much.

Answer:ThinkPad Yoga 12 touchpad cursor freeze

Hi hung93
Welcome to the forums.
 
There had been some discussion on other threads about the Thinkpad Yoga 12.
 
What is recommed is that you update your BIOS and the drivers of your computer first.
Is it your model number the 20DL? If so, this is the support site:
http://support.lenovo.com/us/en/products/laptops-and-netbooks/thinkpad-yoga-series-laptops/thinkpad-...
 
But there was also a post by Lenovo that says this this:
 
Due to customer reports that the touchpad and trackpoint on Yoga 12 laptops randomly stop working, a solution has been put in place. 
 
If you are experiencing this issue and your ThinkPad Yoga 12 was manufactured prior to October 2015, please contact Lenovo Service for Support and reference Service TIP #SF15-T0095/ HT116650. The fix requires the laptop be serviced.
 
Thank you,
 
Just also keep that in mind .
 
I hope it helps.
 
Regards
 

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Hi, After upgrade to Windows 10 I noticed a major bug in touchpad driver. If you turn on TPY (from complete shutdown or sleep/hibernation), while leptop is tilted to one side, then the touchpad works in right angle to the regular finger movements. The incorrect movement of pointer will not resolve unless you turn on TPY again in a complete horizontal setting. The bug is only seen in Windows 10 and I did not have this bug in Windows 8.1. I'm using the latest driver: Synaptics ThinkPad UltraNav Driver Version 19.0.17. 2 Anybody tried this so far?I wish Lenovo solve the issue soon. Thanks,Amir

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Hey guys, today I've got my new Thinkpad Yoga and it's really nice but I don't know if it's the driver or the touchpad it self. I can't push the right mouse button. Whether I use the double tab nor the right corner (at the top or bottom), nothing happens. left click works fine, but only if I activate the on tab option. Already tried to uninstall the driver and reinstallt the new version from the website nothing changed. And sometimes the touchpad and the trackpoint don't work at all. I'm using Windows 8.1 x64. Thanks for your help! lg

Answer:thinkpad yoga touchpad right click does not work

I've recognized something. Sometimes when I use a "click" function of the touchpad a small touchpad icon appears on the notification area. But you can see it only a short time. I think it is definitely a driver issue. Am I the only one?

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I just got my X1 Yoga yesterday, and for the most part it's quite nice.  I've got a bit of an issue with the touchpad though.  Has anybody else noticed that it's a bit "floaty"?  With just the slightest touch (i.e. even less weight than typical usage), the whole touchpad surface will sink maybe 1mm or less, until it's flush with the bottom groove.  When I let my finger up, the touchpad surface will bounce back until it's flush with the palm rest.  When it does this, it produces a slight "thunk" and sounds as if the entire palm rest is making a clicking sound.  I'm not talking about when I press down to click either -- that works as expected.  Is this supposed to be normal?  I use an E450 thinkpad at work, and the touchpad surface is rock solid and does not shift position. I took a video to illustrate what I mean and attached it here in the zip file (since a mp4 file is not a supported file format for uploading)

























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Answer:Thinkpad X1 Yoga floaty and noisy touchpad

Hi viperchou, when I bought my x1 yoga that was the first complaint I had, mine is exactly as yours in the video, I guess I got used to it.

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Got my new TP Yoga and have problems with my touchpad and cursor: when moving around the screen it selects text as if I was trying to, say, copy and paste, it captures blocks of text as if I am trying to move them around, without me trying to do this.Initially I updated drivers through the Lenovo Solution Center, including UltraNav drivers. That didn't work.I reset the system, still same thing, then I uninstalled the Synaptics UltraNav driver and that didn't solve it either.Any suggestions would be highly appreciated.System:TP Yoga S1i7-4500U @1.80GHz8gb ramWIN8.1 Prowith pen  

Answer:Thinkpad Yoga touchpad and cursor problems

I was thinking perhaps the click sensitivity is too high? i do not have this problem as you have described, but for me, the synaptics touch pad is practically unusable. I've been looking for a fix to my issues as well, as many people claim that calling lenovo leads to shipping it back for repair and ending up in a far worse condition. Did you recieve the trackpad with the oleophobic coating that causes high friction as opposed to the supposed glass feel? my issue is that when moving the cursor diagonally on the trackpad, it obviously creates squiggles up and down as if the cursor does not have a full range in motion.

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My dad got a Thinkpad Yoga 14 about a month ago and he usually uses his laptop at a 90 degree angle in bed. So when he is on his side, the laptop is on it's side as well. When he does that with the Thinkpad Yoga, the touchpad and the keyboard are disabled and he cannot use the laptop like he wants to. I think because it's a setting to not accidentally touch the keyboard or mouse when using it in tablet mode.I cannot find any setting on how to stop Windows from disabling the touchpad and keyboard on rotate. I've turned off auto-rotate but can't see anything else. Any help would be greatly appreciated! Thank you!

Answer:How can I stop the Thinkpad Yoga 14 from disabling the touchpad and keyboard?

I am having the same issue. were you bale to resolve this?

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I've had my yoga for 3 days now and have noticed that the Touchpad does not disable when in tablet mode. There must be some remedy to this as it makes tablet mode fairly useless since holding the tablet moves the mouse when you inevitably touch the Touchpad. This appears to happen with the 11s model as well (http://forums.lenovo.com/t5/Idea-Windows-based-Tablets-and/Yoga-11s-Touchpad-in-Tablet-Mode/m-p/1168... and the driver mentioned as a fix does not resolve my issue.
 
 
Moderator comment: Please don't post the same message(s) in multiple places as it splinters the discussion. Duplicate(s) removed.

Answer:Thinkpad Yoga S1 - Touchpad active in tablet mode

The moderator comment is misplaced - this is the only message I've left on this forum. You've moderated my comment or deleted a duplicate but have not provided any response to my actual problem. As I type this, I'm actually becoming pretty frustrated by the fact you'd take time to school me in the ways of forum ettiquette and not provide any actual customer service.At more than $1,200, this Thinkpad Yoga's inconsistent auto-screen rotation, ever-changing touch screen calibration settings, incredibly hot case temperature while installing Photoshop and The Banner Saga, and of course, the Touchpad remaining active in tablet mode is resulting in my returning this computer. I love the weight and the keyboard, but these pros don't outweigh the cons (especially when added to Windows 8.1's inability to properly scale menus for an FHD 12.5 screen). I'll try again on Lenovo's next edition of this line.

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After I bought a ThinkPad Yoga-14 UltraBook 20DM003SGE I realized that the TouchPad is unusable.
 
Besides a driver issue of the TouchPad with Windows sleep which I describe at https://forums.lenovo.com/t5/ThinkPad-S-Series-ThinkPad-Yoga/Thinkpad-Yoga-14-ignores-touchpad-setti...
 
the main problem is that the buttons are integrated and sensitive to the finger position.
Therefore the pointer jumps on every click and so misses the click point.
This is a terrible behavior that makes the Laptop unusable.
It is a pitty that I wasted a lot of money for such a primitive and unuseable hardware.
 
Therefore I want to report this problem and warn others not to make the same mistake.
 
 
Mod's Edit: System model added to front of Subject line to improve visibility / clarity.

Answer:Yoga-14 - Warning: ThinkPad TouchPad unusable beca...

Another problem with the touchpad is, that is that the front area is much more insensitive to tapping than the back. But also clicking is not possible in that area because the touchpad can only tilt to the back and so the force is to high to click in the front. In summary that means the buttons are broken and tapping is broken. So the touchpad is completely screwed up and useless. What a piece of ... Laptop. What a shame for a Thinkpad. I thought Thinkpads were better not worse.This is my first Thinkpad and I am very disappointed. 

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Well I lost my old user id after Lenovo implemented their superfluous Lenovo ID here in the forums, so this looks like my first post.Problem is that after long stints of typing the touchpad acts as if Palmcheck is still enabled and won't move for a moment, though I've turned Palmcheck down to the minimum. It only happens after long periods of typing, and after that initial pause it doesn't happen for a good long while. Just one more annoyance in a long list of annoyances I have with this computer. Has anyone else experienced this?

Answer:Thinkpad Yoga touchpad pauses after typing (not Palmcheck)

You can link your old account like so:
https://forums.lenovo.com/t5/Welcome-FAQs-Knowledge-Base/LENOVO-ID-LOGIN-V-1-1/ta-p/1824926
 
There's a Windows 8 option for something very similar to PalmCheck:http://en.kioskea.net/faq/34383-windows-8-1-disable-the-touch-pad-delay-feature

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I have a new out of the box ThinkPad X1 Yoga. The touchpad drag or highlight is not working. I see other people saying this here but without a solution. Am i to belive that a new laptop id defective?  I guess so because this is fuctionality that should work right out of the box. I have tried everything with no luck. I dont feel like sending this new laptop away concidering how long I just waited to gt it. I want to left click (pointing finger) using the touchpad left button and drag an icon or highlight text (middle finger). Can anybody help? 

Answer:ThinkPad X1 Yoga Touchpad Drag or highlight not working

Update: So my touchpad is trash, broken, out of the box. They think I am goingto wait for a box and then wait some more to send me back this POS laptop that has issues already. I dont think so. Its going back.. Lets see how hard they make this. 

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I am running the latest drivers from Lenovo's website and I have noticed that after a while (possibly after putting my computer to sleep and waking it up again), the ETD Control Center (which must be running in order to have full touchpad functionality) will constantly use ~30% CPU. This obviously impacts battery life, but it also makes my laptop produce more heat and noise than it would otherwise, while running slower. It is undesirable behavior. I have already tried uninstalling the drivers and reinstalling them, running the older version, or running the newer version. Nothing helps. Whenever this software is running, it does not take long before it is thrashing my CPU. Currently I am running the latest version of the software that is available on Lenovo's website, and I have updated everything possible using Lenovo's update software. I am running windows 10 and have the Elan touchpad drivers installed. [screenshot below]ETD Control Center ~30% Constant CPU use Has anyone else had this problem with the elan touchpad/windows 10 combination? If so, what is the resolution? Thanks for your help!

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I am quite happy with my Yoga and sensitivity of my touchpad, however the clicking sound is ridiculous, it is very loud and can be heard in the next room Someone already uploded a video showing it: http://youtu.be/XPJ7D96EAY8I have tried new T440p, it has the same type of touchpad, but it is much much smoother and quiter.    

Answer:Thinkpad YOGA touchpad loud clicking noise.

Hi Gudvinus,
 
Welcome to Lenovo Community Forums!
 
I?m sorry to hear that you are getting loud clicking noise from the touchpad of your ThinkPad Yoga.
 
Check if the sound is mechanical from the device itself and not related to the speakers at all.  If it is mechanical, possibly something is loose under the touchpad.
 
I strongly recommend you to contact our technical support for assistance.
Click here to open a link where you can select the country and get the exact contact support number. I?m sure they will be a great help.
 
Best Regards,
Mithun.





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Update: I was able to recreate the reversed scrolling direction when "Switch Direction" is deselected in Control Panel - Mouse - ThinkPad - Advanced - Scroll tab and then performing two finger scrolling on desktop applications (Internet Explorer) versus the direction used in Metro apps.
 
I made a video for my next level support, and I will be opening the case next.
 
Thanks for your patience while this moves forward.
 
11/14 EDIT: Moved to front of thread for escalation purposes.













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Answer:Re: Thinkpad Yoga S1 touchpad Two Finger Scroll Switch Direction Bug

I have the latest Touchpad driver (ver 18.0.7.34) for the Thinkpad Yoga S1 and noticed that after turning off 'Switch Direction' in the 'Two Finger Scrolling' section that the setting only applies to Desktop applications. When Vertical scrolling in Modern UI/Metro/Start Screen Apps (eg Internet Explorer, App Store) Two Finger Scrolling is the opposite to the Desktop. One Finger Edge Scrolling is consistent. How anyone else noticed this? Anyone got a work around? 

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HiI have an easy to explain but very annoying problem with my new Yoga 260.After rotating the screen to the back of the device (tablet-mode) and back again (normal mode). The touch-pad stays disabled.Keyboard and everything else works fine. I have to reboot the machine to bring the touch pad back to live again.Drivers are the current one from ELAN.OS is Windows 10 64BitDoes someone know how to fix it?Kind regardsVanilla

Answer:ThinkPad Yoga 260 TouchPad stays disabled after tablet-mode

Hi
 
I was not able to find anything interesting on the support site of your model:
http://support.lenovo.com/us/en/products/laptops-and-netbooks/thinkpad-yoga-series-laptops/thinkpad-...
 
 I checked the change on the ELAN drivers from 12/1/2016, but it does not says anything about the touchpad not recovering from tablet mode.
http://support.lenovo.com/us/en/products/laptops-and-netbooks/thinkpad-yoga-series-laptops/thinkpad-...
 
If you already installed this driver and didn't work, I don't have more ideas about it.
 
Regards
 
 

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Yoga ThinkPad upgrade to Windows 10.  My horizontal area at the bottom of the Touchpad scrolls the screen up and down, and the right vertical area of the Touchpad scrolls the screen left to right.  The reverse direction choices only reverse up/down or left/right and not how the horizontal/vertical areas operate. Did anyone else experience this?  Thanks.

Answer:Yoga ThinkPad Touchpad Scrolling Issue after Windows 10 Upgrade

Yoga ThinkPad upgrade to Windows 10.  My horizontal area at the bottom of the Touchpad scrolls the screen up and down, and the right vertical area of the Touchpad scrolls the screen left to right.  The reverse direction choices only reverse up/down or left/right and not how the horizontal/vertical areas operate. Did anyone else experience this?  Thanks.

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I've been trying to adjust to the ELAN touchpad that is shipping with the new BestBuy TPY 14 Yoga. I've had this laptop for 5 days now and I am really fustrated with the ELAN touchpad / drivers and how two finger scrolling works.  I've owned 6 thinkpads over the years and none have ever used an ELAN touchpad. I don't know if there is such a thing but the touchpad uses ELAN drivers not synaptic. Windows 10 Home, using standard Lenovo drivers across the board. Uninstalled and reinstalled lateest ELAN drivers several times. EDGE and IE pages are scrolling slow sometimes, very fast sometimes, and fail to scroll at other times. Depends on the site I visit and seems consistent on those sites. Rarely is the two finger scroll perfect. Synaptic drivers always work perfectly on my old thinkpads with those touchpads.MS Main and Outlook scrolling the list of emails will not scroll. The scroll pointer icon appears but no movement. I have to finger scroll.I have adjusted the touchpad speed and mouse speed. I've checked and unchecked Enhanced Pointer options. The only think that these settings did was to slow down the perfect pages making these changes worse. Fast is fast ALL THE TIME. I absolutly love this laptop but this ELAN touchpad turns it into a potential boat anchor and renders it usless if you have ever gotten use to using a good one. I have a couple more days before returning. Are there any suggestions that might fix these issues or is this expec... Read more

Answer:Thinkpad Yoga 14 20FY0002US with ELAN Touchpad Scrolling Issues

Returning this laptop. Really sorry but ELAN makes this great laptop junk.

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So I make changes on touchpad settings like below but some of the settings are lost when I reboot my computer. Are you guys experiencing similar problem? Also is there anyway to use three-finger gesture for draggings things like in Mac? Note: I save my the changes before I close the touchpad settings window.   

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Hi Community!
 
Today I bought my very first Thinkpad (Thinkpad Yoga). Unfortunately I do seem to be too think to use it properly...
 
I cannot figure out, how to enable the touchpad. I do not think it is broken or something, because the trackpoint and all buttons and also two finger swipe for scrolling work fine. I just cannot move the mouse cursor with the touchpad.
 
I the driver setting screen the touchpad and all its options are greyed out, too (see screenshot).
 
Does anyone have any idea, what I may be doing wrong?
 
Thanks a lot!
 
Link to image
 
Moderator note: large image(s) converted to link(s):  About Posting Pictures In The Forums

Answer:Thinkpad Yoga 13 Touchpad is disabled - Scrolling & Gestures work

Has anyone ever made headway on this issue? I'm having the same problem. Scrolling and gestures are recognized, but moving the cursor and tap-to-click are nonfunctional. It's essentially stuck permanently in trackpoint-only mode, and the option to switch back has literally dissapeared. It started intermittently (would sometimes "fix itself" on restarting) but now the problem appears permanent and updating drivers does not solve the issue.

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Hello. I just received a Thinkpad Yoga S1 and I love it but the one problem is that the touchpad is not very accurate. Whenever I try to move the cursor on the touchpad it bounces back a little from the direction it came with the distance of the bounceback depending on how fast I move the cursor. It's not a huge deal but nonetheless annoying. I am not sure if it is a driver problem or a problem with just my device. Just need a little input and/or solutions from the community. Thank you!













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Answer:Thinkpad Yoga S1 Touchpad Problem- cursor bouncing back

Hi AndyJung,
 
Welcome to Lenovo Community!
 
As per the query we understood that you are facing the issue with Touchpad on ThinkPad Yoga S1.
 
Please adjust the touch sensitivity from UltrNav option from Control panel ? Mouse setting.
 
For further assistance on the setup please click the below link to know how to proceed with the steps.
 
Touchpad Sensitivity
 
Hope this helps!
 
Best regards,
Hemanth Kumar





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Hi guys! On my new TPY the touch screen on the left hand side (the side where the charger is connected) is unresponsive. The pen however works perfectly fine. I have already run the lenovo software update tool and updated/installed all the drivers so I wonder what might be the culprit here...? Best,Chris

Answer:Thinkpad Yoga - touch screen on left half of the screen unresponsive

if the left hand screen touch is unresponsive, then it is a hardware problem. You would need to send in for service.

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My Thinkpad Yoga 14 Ultrabook ignores its trackpad settings after resuming Windows 8.1 from sleep.As a result the mouse pointer moves extremly slow and insensitive according to the default settings.To reactivate my acceptable settings I have to go tocontrol panel -> mouse -> UltraNav and click OK.This is very anoying.Can the driver be fixed? I am using the latest version already and it seems to be broken!

Answer:Thinkpad Yoga 14 ignores touchpad settings after sleep on Windows 8.1. Driver broken!

Since I wrote this bug report from another computer I just notice now that the UltraNav tab is actually called ThinkPad in my mouse properties, so I have to click ok incontrol panel -> mouse -> ThinkPad .

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I fresh installed Windows 7 Ultimate on my ThinkPad Yoga after getting fed up with windows 8.1. I now get the following error msg on each startup and the trakpad features do not work:  "synaptics touchpad 64-bit enhancements has stopped working"   I can use the mouse but non of the gestures work. I have not been able to find any other posts with similiar issues on the Yoga so any help on this would be most appreciated. The device driver installed was taken from the lonovo site and is the "Synaptics ThinkPad UltraNav. Version 18.0.7.34 (N10GX08W)" 

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I have a thinkpad yoga that is still until warranty until July It recently developed an issue in which I think the touchpad is a bit lose... but my biggest concern is that when I followed the links for a warranty repair to managed technical support access I created an account with my laptop serial number and created a ticket. A week later nobody called to contact me about the issue. I checked the web site and my ticket had been CANCELLED with no email or phone call/message. I put in another request today and again in the problem description it says "PRODUCT IS NOT A LENOVO PRODUCT, OPEN CALL IN THE SR TOOL." Whatever that meansI guess tomorrow I will call but sheesh what is wrong here?  Not only is the laptop not working bu **bleep** seems neither is the way to report an in warranty problem.

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I have a Thinkpad Carbon X1 gen3,The trackpoint becomes unresponsive if trackpad got disabled in BIOS.Anyone likes to use thier Thinkpad with trackpoint disabled please compare the performance of thier trackpoint with/wihout trackpad being disabled.:/

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E420S, Cannot get either to work. Cannot enable trackpoint or touchpad in UltraNav.

Answer:Trackpoint and Touchpad

Hi, ezedoh
 
The first thing I would recommend is the removal of the UltraNav driver from the system. This is best accomplished by using an external mouse to navigate the system. To uninstall the UltraNav driver, open the Start menu and type Device Managerinto the Search box, and then press Enter. Once here, double click on Mouse and other pointing devices, and then right-click on the UltraNav device. Naviage to the Driver tab and select Uninstall... from the bottom of the window. Follow the prompts to uninstall and then restart when prompted by Windows. Windows should install a generic driver for controlling the mouse. This should reinstate the touchpad to working order. If not, then continue using an external mouse for now. 
 
Once the UltraNav driver has been removed, I would recommend trying to use the standard Synaptics driver found here. Synaptics is the company that develops the UltraNav software, so there should be no loss of compatibility/features. I have witnessed several cases where this driver has helped others with mouse issues, so it may help yours as well.
 
Hope it helps,
Adam





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I have an odd problem.  When I bootup to the login screen, the mouse is disabled.  I can use the keyboard just fine, but I can't move the mouse at all.  It's more of an annoyance than anything, but if anyone knows how to enable the mouse at startup, I would greatly appreciate it. Thanks for your help,--sam

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Hi all! The new s430 just arrived, containing some annoying problems :/ . One of them is the following: The Touchpad and the Trackpoint are not working at all. I can t de/activate them in the Win7-system-control. The drivers are up-to-date. Could it be a driver/software-problem? Greetings,Bvbnudel   

Answer:No Touchpad and Trackpoint

Hi Bvbnudel, Touchpad and Trackpoint are indeed different components, there is a little chance that will fail altogether. I would suggest re-install UltraNav driver and check with antivirus programs. For further assistance, please kindly contact local lenovo.UltraNav driver for Windows 7 (32-bit, 64-bit), Vista (32-bit, 64-bit) and XP (32-bit, 64-bit) - ThinkPadhttp://support.lenovo.com/en_US/downloads/detail.page?DocID=DS019164Worldwide Support Center phone list for ThinkPad, ThinkCentre and ThinkStation systemshttp://support.lenovo.com/en_US/detail.page?DocID=PD008370Fred





T61 + X201i

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OK, T60 Notebook and suddenly the TrackPoint and TouchPad stopped working.  I checked under the ThinkVantage tools and they are enabled.  I checked in the BIOS and the device(s) are enabled there as well.  I've had a TouchPad go bad before but the TrackPoint still worked.  Kinda strange both would go down at the same time.  So, in short: 1.  Has anyone out there experienced this and if so, how did you fix it?2.  Does anyone have the part number for a replacement TouchPad (I've searched the site and could find dang near everything else, but the TouchPad) TIA! 

Answer:TouchPad and TrackPoint

They're integrated parts of the palm rest. A cable connects all integrated parts of the palm rest to the machine. So I guess the cable isn't plugged in firmly enough. Remove the palm rest according to the hardware manual and check. If the cable has no problem, contact Lenovo to ask for a replacement palm rest.





RockwillThinkPad T61p 6459A12

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I've had this laptop since yesterday, and all was fine until I started using my Wacom graphics tablet... the tablet itself works perfectly but the Touchpad and Trackpoint seem to have switched off completely [the Touchpad buttons don't work either].Have I switched them off somehow, is it related to using the Wacom? Other similar questions online mention altering settings in Mouse > UltraNav, but this doesn't exist for me. Thinkpad Edge E530cWindows 7 ProEverything should be default settings because I haven't had it long enough to change anything!Makes no difference if on battery or plugged inNo error messages appeared. Any help much appreciated! KtP

Answer:How have I switched off Touchpad & Trackpoint?

http://support.lenovo.com/en_US/detail.page?LegacyDocID=MIGR-67226install the above software. Also check in the Device Manager under Control Panel-> System. Make sure that you have the Ultranav trackpoint and trackpad detected, and there is no yellow exclamation mark.

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Hello all,I just got my Thinkpad T420 two weeks ago. Solid laptop overall, but recently I have some problems with my touchpad and trackpoint. There is a big movemental gap of the cursor when using trackpoint, and the touchpad is unusable. This happened once last week but then it disappeared after I disabled and then re-enabled trackpoint/touchpad, changing sensivity... Yesterday it happened again and this time it wont disappear after applying the same method. I tried updating the drivers, as well as reset BIOS (boot to BIOS -> F9 -> save) but none helped. I'm dualbooting windows 7 & arch linux, and the problem is present on both of the operating systems. This is really frustrating. Can someone please give me some suggestions what I could do to get rid of this annoying bug.Thanks very much.

Answer:touchpad & trackpoint problems

Not sure what a "movemental gap" is...Maybe consider posting a video?

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I have a Lenovo T420s.  I bought it in May 2011 so it came with the Touchpad/Trackpoint driver version 15.2.14.0 (6hgx35ww.zip), which is the one also known for its massive memory leak. In any case, with that driver I am able to use the Trackpoint to navigate somewhere on the screen and immediately use the Touchpad if necessary. I do that a lot - I use the Trackpoint to quickly get somewhere on the screen, and then switch to the Touchpad for finer navigation (e.g. to look for something in Explorer, click on a link somewhere, etc). Every version since that verison has not worked the same.  I am now using 15.3.16.1 which doesn't have any memory leaks.  As soon as I touch the Trackpoint, the Touchpad becomes unresponsive to touch for about 1.5 seconds.  Try it.  Put your left pointer finger on the Trackpoint and move the mouse around.  Right as you lift your finger, use your right pointer finger on the Touchpad and see if it responds. It doesn't - you have to lift your finger and put it down again for it to register your touch.  Previously it would register your finger touch on the Touchpad right away. I'm almost tempted to switch back and deal with the memory leaks!  It makes such a difference with speed of navigation. Anyone else have a similar experience?   

Answer:Touchpad/Trackpoint weirdness 15.3.16.1

By the way, I know that JameZ has posted a few times related to the UltraNav drivers so I am hoping he will step into this thread and see if he's able to duplicate my finding  

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hello,my touchpad and my trackpoint does not work I opened my thinkpad edge 15 and I saw that the flat cable was very damaging is it AC or other chause and where can I find this flat cable?thank fireoc

Answer:my touchpad and trackpoint is not working

up

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Hello, I've bought new ThinkPad t540p recently. I've never used Trackpoint before and found it is very useful. But one thing breaks my happiness about Trackpoint. It's terrible clicking on touchpad.As I know it's common problem. But when I deleted Ultranav drivers and my Windows started using default drivers, I've realized that Trackpoint cursor pointing + Touchpad tap-to-click performance are best of breed. Unfortunately, I've lost scrolling and gestures.Is it possible to configure the same behaviour (Trackpoint cursor pointing + Touchpad tap-to-click) on Ultranav drivers or not? Thank you.

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Neither Touchpad/TrackPoint are working on my R60. I was using it fine about 2 hours ago. Then I drove home when it was in sleep mode, and since it hasn't worked. I have tried to install the latest drivers from System Update under the blue button and also from Lenovo and still didn't work. When I go to check and make sure they are enabled all I get is this:UltraNav has been disabled in BIOS.So when I go to BIOS, it says that it is automatic. There are only 2 options for them. Automatic and Disabled. So what the heck is going on here?Thanks,Mac

Answer:Touchpad/TrackPoint NOT Working R60

Welcome to the forum! Try reverting BIOS to default settings (F9 once you enter it and F10 to save and exit) to see whether that changes anything. Good luck and let us know.

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Heads up to potential buyers.  The X300 trackpoint and touchpad are not fully functional when used with Adobe Illustrator, Adobe Photoshop, MS Access, Remote Desktop, and other mainstream applications.  This is true for both XP and Windows OS.  The built-in pointing devices operate like a mouse without a wheel - you can point and click, but you cannot scroll.  This has been a known problem since June of 2008, and has been brought to the attention of this forum numerous times without resulting in any known action by Lenovo.WFaz

Answer:Touchpad/Trackpoint Warning

Lenovo released a newer version of the UltraNav driver that shows applicability to every Thinkpad except the one I own.  Has anyone tried the driver version 11.1.21.0 (released in August 08) on the X300?  The one installed on my X300 is version 7.0.1602.5 - this one is shown as being the latest UltraNav driver for the X300 in the Lenovo (lack of) Support website.

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Recently I've been having an issue with both my trackpoint and touchpad. sometimes one works and other times the other works. from time to time they both work. it seems to switch when i pull up a new website or open a program. if one works before i open the program then the other will work after i open it. the buttons are the same way as well.. if one set works then the other doesn't but they don't correspond to which pointing device is working.. its kind of random.

Answer:Trackpoint & Touchpad problem

I have just starting having the same problems as well.  It's driving me nuts.  I thought my laptop was crapping out.  Anyone have any ideas what's going on?  I also had the trackpoint touchpad go south on a HP N6400, though in all cases, the Synaptic driver thinks everything is hunkydorey.  I've updated drivers, tried everything.   Whole reason I have a Lenovo is for the trackpoint and if it's going to stop working, then will start looking at a new laptop.





AK

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Hi there, I've been using a T400 for around a year now. Previously, I could move the trackpoint and the touchpad at the same time (left hand on the trackpoint and right hand on the touchpad). I reformated, installed the drivers for both, and now if I am using the trackpoint and try to move the touchpad at the same time, there is about a 2 second delay before I get any movement from the touchpad. Any ideas? It is a really big annoyance because even if I am using the track point and stop moving it, and then immediately try and move the touchpad there is still a second where no movement happens, and I have to lift my finger and put it back down on the touchpad before the cursor moves. Thanks,-Ben

Answer:Using Touchpad and Trackpoint simultaneously.

I use the trackpoint and usually have both pad and trackpoint turned on.  Normally, i would have my palm resting on the pad while using the trackpoint.  If the pad reacted to my touch while i'm using the trackpoint, it would be quite annoying because the mouse would move unintentionally.  having approx 1-2 sec delay fixes the problem of unintentional movement.   So I thought it was supposed to work that way...

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I bought a new T61 Thinkpad recently. From the begining I have been having problems with the trackpoint and touchpad mouse. At a time only one works and it is mostly the touchpad. I checked the BIOS setting and it is at automatic for both touchpad and trackpoint. Sometimes even the touchpad does not work. I have to restart the laptop couple of times for something to work. I have tried disabling touchpad in BIOS and end up not having the trackpoint also not work.In the thinkvantage productivity center it says that ultranav is not installed and I downloaded the ultranav update from lenovo website and installed it. Still the trackpoint does not work.I love the trackpoint and I hope some one can help me figure out what is happening.thanks

Answer:T61 trackpoint and touchpad mouse

Same problem..also wish the T61 came with SOME directions for simple functions.  Hope someone replies. Also have trouble getting fonts on certain websites to be of a more readable size.

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I suddenly find that both the trackpoint and touchpad are not functioning. they are set to Automatic in the BIOS but the UltraNav shows them grayed out.History:I had recently installed the system update "systemupdate314-2008-5-15.exe" when I had this problem (the key board also had stopped responding). The problem persisted but got rectified after a few restarts. But it now recurs again (though the keyboard is fine now). I also had recently removed the palmrest and tightened the touchpad connection when it had stopped working. It was fine till recently.Can you please suggest a remedy..

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I have a problem with my R61. I can not inactivate the trackpoint nor the touchpad, as it should be in the Productivity centre. Once opened the window, I can click on the "inactivate" button, but is does not change anything. So therefore always the trackpoint and the touchpad are both active, which can be sometimes a disadvantage Thank you for any help.

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So I have an Thinkpad Edge E520 and for some reason my touchpad and trackpoint stopped working completely last week. I have a wireless mouse, which I am still able to use, but I want to still be able to use my trackpoint and touchpad. When I go to the device manager for the mouse, I see that my laptop doesnt have the Ultranav thing anymore, and when I try to install the driver on my laptop, it still does not show. Another problem I have had with my laptop which may be in relation to this is that my keyboard is acting strange. It will work for a while, but it will then stop working. If i put the laptop to sleep, then wake it up, it will work again for a few more minutes then will stop. I have attempted to restore my computer to factory settings, but the problems still occur. Has anyone else had this problem?

Answer:E520 touchpad and trackpoint not working!

do you have warranty still?

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Hi! I have an E460 laptop, on which I'm dual booting Windows 10 Pro and Manjaro Linux (basically Arch Linux) with Linux kernel 4.5.2. Having the same problem that people discuss in the E460 Keys repeating when pressed for 3 seconds thread, I have been bumping my bios to 1.13, 1.16, and yesterday, to bios 1.17, to see if the problem had been resolved. With the 1.17 bios update, my touchpad and trackpoint stopped working in Linux (In Windows they work fine). They do not even show up in /dev/input, and there is no mention of either of them in dmesg, journalctl, /var/log/Xorg.0.log, or anywhere. The touchpad and stick worked fine in bios 1.13 and 1.16, so I'm thinking there is some regression in 1.17. Is anyone else experiencing this? Can Lenovo confirm whether there is a problem?  

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T510: I had to fix the Yellow DC-Input which fell into the laptop. I removed the KB and KB bezel where the TouchPad sits. I did this using the Hardware Maintenance PDF from Lenovo. Now both the UltraNav pointer and pad do not work and are not recognized in device manger. The only way to get around is via a Microsoft USB Mouse. I am using the latest BIOS. I have tried disabling and rebooting, returning to automatic, uninstalling, taking out the battery and power cable, pressing the power switch for 10 seconds ? etc. etc. When I press Fn +F8 it tells me the driver is not installed, but Synaptics 16.2.19.9 is installed ?I checked both cables under magnification to see if they were damaged. I also looked at the sockets. No bent pins on any of the 4 parts.BTW: I have another T510 in the lab, also running Win 7 Pro 64bit. It works fine. I can connect or disconnect the MS USB mice ? nothing prevents Fn +F8 from working and both the pointer and pad work.I have searched the forum and the internet, nothing seems to work.Any ideas?













Solved!

Go to Solution.

Answer:T510 : Both TrackPoint and TouchPad not working.

Did you follow the instructions from the HMM? Page 50 of the file (not of your pdf reader!) P.S. in case you don't have it: HMM click me

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Hi,My x220 4290's touchpad, trackpoint, and touchpad buttons and trackpoint buttons refuse to work. I'm having to use a USB mouse for the time being. I've tried to update the synaptics driver to the latest one which unfortunately hasn't helped. At the moment the system runs Windows 10 (has been for the last few months) with the latest BIOS installed. The touchpad and trackpoint don't even show up in device manager where they used to show.I opened the system up to check if the ribbon cable for the touchpad and the keyboard were both seated correctly. Reseating didn't help. Does this spell the end to my x220? Is there any way to fix this? Many Thanks, Saajan













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Answer:X220 Touchpad and Trackpoint not working

Hi and welcome, Saajan_BHave you installed Lenovo Power Management Driver and this UltraNav Driver?http://support.lenovo.com/us/en/products/laptops-and-netbooks/thinkpad-x-series-laptops/thinkpad-x22...

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