Computer Support Forum

Inspiron 11 3000 (3147) "Disable Touchpad when USB Mouse Present" disables touchpad ALL THE TIME

Question: Inspiron 11 3000 (3147) "Disable Touchpad when USB Mouse Present" disables touchpad ALL THE TIME

Dell 2-in-1 3147:
The "DELL Pointing Devices" dialog shows a "Disable Touchpad when USB Mouse Present" checkbox. If this checkbox is clear, the touchpad works properly. When this checkbox is marked, the touchpad does not work at all.
I have tried both USB and Bluetooth mice, and neither one allows the proper action: the touchpad should be enabled without a mouse, and the touchpad should be disabled with a mouse. That's how it works on other systems. It just doesn't work at all on this system.
I suspect there is some interaction between the touchpad and the touchscreen that is interfering with this setting. But I have another laptop with a touchpad and a touchscreen, and the mouse detection works there (it's not a DELL).
Yes, I have toyed with the idea of deleting the DELL touchpad control application and installing a "stock" Synaptics touchpad driver. But I don't want the DELL "update" app to overwrite it with the DELL touchpad control app every time it sees "the wrong driver" loaded. And I don't want to take the chance that the touchpad driver and the touchscreen driver are somehow linked together, thus disabling one when I disable the other.
Any ideas on how to get the "Disable Touchpad when USB Mouse Present" action working would be welcome.

Relevance 100%
Preferred Solution: Inspiron 11 3000 (3147) "Disable Touchpad when USB Mouse Present" disables touchpad ALL THE TIME

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link (This link will automatically start a download of Reimage that you can save to your computer.)

Answer: Inspiron 11 3000 (3147) "Disable Touchpad when USB Mouse Present" disables touchpad ALL THE TIME

I would love to know where to find that checkbox ... Thank you!

Dell 2-in-1 3147:
The "DELL Pointing Devices" dialog shows a "Disable Touchpad when USB Mouse Present" checkbox.

2 more replies
Relevance 87%

Hello, how to disable ALPS touchpad, when mouse is present on Widnows 10 x64? There is no choice how to do...!4933&authkey=!ABGpCymwKNFlc54&v=3&ithint=phot... Ies, I have the latest driver from Lenovo website. PS: sorry, but after move from 8 yeas old Synaptics touchpad I think that ALPS is the worst touchpad manufacturer and driver too...

More replies
Relevance 85.55%

Dell Inspiron 3000 11" (3147) - 5 beeps 4 times on boot, and when it boots, there is no WIFI (network card also not listed in device manager).

All I could find on that beep code is that "5 beeps means replace CMOS battery".
But it's not "5 beeps", its "5 beeps 4 times", and my CMOS battery is fine at 3+ volts. I replaced it just in case, but it still did not help any, as expected. Any ideas?

Answer:Dell Inspiron 3000 11" (3147) - 5 beeps 4 times on boot, no wifi

Same problem exactly, looking for a cure.

1 more replies
Relevance 83.23%

I have been dealing with a loss of my touchpad\curser for awhile now, so have had to plug in a mouse. Yesterday I ran epsc pre boot assessment which took a good 1\2 hour I guess. After the program was completed, I was able to use my touchpad/mouse on the epsc program interface until I rebooted, than lost the touchpad\mouse. Thanks Keith
PS: In order to get out of the epsc program I had to reboot

More replies
Relevance 80.91%

I am unable to disable the tapping feature on my touchpad. I am using Vista Home premium. I know how to disable the touchpad completely but I donot wish to use a mouse. When I go into Device Manager for Mouse and pointing devices it shows only a PS2 mouse of which I have none connected. Can anyone help

Answer:Solved: Cannot disable "tapping" on the touchpad of my Advent 6311

8 more replies
Relevance 80.04%

I got an Inspiron 15 7559 a few weeks ago and quickly realized that if I leave the computer idle for more than 5 minutes or so (or use a mouse for more than that amount of time), the touchpad will deactivate, i.e., the pointer will be frozen if I try moving my finger on the touchpad. If I click on one of the touchpad buttons (actually press the pad down), it will wake up and the pointer will be active again. I would prefer to shut this off so I don't have to click before the touchpad will work. Any ideas? I have been all through the mouse settings and power settings and didn't see anything.

More replies
Relevance 79.75%

My new Asus K52J laptop with Windows 7 has an Elan touchpad. I cannot disable the "tap to click" option, despite unchecking the enable box in the mouse settings.

I have used touchpads for years and comes as second nature so please don't suggest using a mouse.

I have updated the drivers but still the touchpad will not accept the "off" setting for "tap to click".

Many thanks in advance if you know of an answer.

Answer:Cannot disable "tap to click" on Elan touchpad

7 more replies
Relevance 79.17%

I'm having many issues with my touchpad/trackpad.
- Touchpad loses its function (scrolling, gestures) after using for a while or after sleep/standby mode.
- Touchpad keeps freezing, the pointer constantly stops moving for a short period, like 5 seconds (but I can still do right click) only when I use touchpad. I can still use external mouse normally.
Hope someone can help.

Answer:Touchpad issues in Dell Inspiron 11 3147 (Windows 10)

If you haven't done so already I suggest updating the touchpad driver, you may download it here.


7 more replies
Relevance 79.17%

After the Windows 10 updated to version 1709, the touchpad is not recognized. As a result, native drivers were not set. The touchpad works, but there is no skrol and other gestures. It is impossible to set the native driver and a software does not see the device. Rollback to an early Windows version 10 and everything works again.

More replies
Relevance 77.72%

One of the annoying "features" of windows 8 in the old windows desktop mode is how the movement of the mouse/touchpad changes the size of the window. That is it will zoom in or zoom out when all I want to do is move the cursor. Any suggestions on how to prevent this?

I can undo it with ctrl and + or -, but it is still annoying. This would be ok if I knew how to activate it only when I wanted it, but windows 8 seams to do it on its own. I see it most often in Firefox, but I believe it occurs in Chrome also. I do not use IE.

Answer:Browser changes size when touchpad "mouse" used.

have a look to see if there is a touchpad control panel, on mine it runs in the system tray at the bottom right
mine is a dell not a sony but see if you have anything similar to this

2 more replies
Relevance 77.43%

I'm going to buy Dell Inspiron 11 3147 and use it sometimes in "tablet mode" with external USB keyboard.
I know that this mode turns off original hardware keyboard and touchpad. But will external USB keyboard work? Seems it should but is there a proof?
Thanks in advance for answers.

Answer:Dell Inspiron 11 3147 in "tablet mode" + external USB keyboard

Thank you for writing to Dell Community Forum.
Yes, the USB ports will be working even when the Inspiron 3147 is in the Tablet mode.
Do get back to us if you have any other query.
Regards,DELL-Akshatha MSocial Media and Community Professional#IWork4Dell

1 more replies
Relevance 77.43%

Hi, whenever I fold the keyboard part of my laptop under the screen, and the touchpad and keyboard are disabled, i.e. tablet mode, my wifi connectivity weakens.  Using the Wifi Analyzer app, my strength of signal is shown as -36 dBm or so when I'm using the laptop as one normally would, with the keyboard in front of the screen.  But when I flip the keyboard under, I can watch the signal drop in the app, down to -77 dBm.  This occurs when I'm standing next to my router, and no matter what orientation I place the computer (away from my body, upsdie down, right next to the router, etc.); the signal strength remains in the weakened state.  When I flip the keyboard back to normal "laptop mode," the signal suddenly increases again to around -36 dBm.
My guess is that something is happening with the power; maybe the wireless card gets less power, for some reason, when I fold the keyboard under.  I have tried updating the wireless driver and the Quickset software.  I've also checked the power settings, and the wireless is getting "maximum power."  Finally, I've unticked the "Allow the computer to turn off this device to save power" box in Device Manager for the wireless.  None of these seem to make a difference.
Any thoughts on what is happening and/or how to fix this?
Many thanks.

More replies
Relevance 76.85%

This new Dell Inspiron 11 3147 just arrived today.
The AC Adapter is "plugged in" but the battery is "not charging."
I've looked all over for help for this, Dell Diagnostic has found no problem, and I've had trouble getting a hold of customer service. The most commonly suggested idea has been to uninstall and reinstall the Microsoft ACPI Complian Control Method Battery driver, which I have done.
The only thing I haven't messed with is the battery itself, which doesn't seem to be accessible without damaging the back, which is screwed on and secured well.
Any idea what's wrong?

Answer:Dell Inspiron 11 3147 Battery "Not Charging"

Update to my below post:
One day later, after the battery fully charged and all was well, I come back and it is back to the message "plugged in, not charging". I might see if reflashing the bios and rebooting will work again.
My original post on Dec 8, 2014:
I had this problem until this morning. In short, I updated the bios to Version A03,A03 (released Dec 2, 2014). Before that I did all the googling and messing about without success. Here's what to do:
1. Run "My Dell". You can access this by type Ctrl-Esc and then type in "My Dell" and clicking on the "My Dell" icon that comes up.
2. Click on the green "Drivers and Updates" panel. This should open a product support browser window.
3. Scroll down to the bottom beneath the section that says "These drivers match your selections" and click on the arrow next to "Bios"
4. Click on "Download file". Close all your other applications and run the file and follow the prompts. It will reboot for you at the end and the problem should be solved.
Good luck!
Version A03,A03

51 more replies
Relevance 97.58%

Hello guys,
I recently bought a Dell I15 5557 with touchscreen and I got a issue with its touchpad.
There is an option in Windows 10 which turns off the touchpad when an external mouse is present, but it appears that the touchscreen also counts as an external mouse. As a result, the touchpad is always disabled when this option is turned on, even if an external mouse is not connected.
Is there any way to automatically disable the touchpad when an external mouse is connected and the notebook have a touchscreen?
Thanks in advance

More replies
Relevance 96.35%

Just purchased a new Inspiron 15 3000 series laptop and booted it up for the first time today.  I am having difficulty figuring out the touchpad, specifically the scrolling.  It worked initially during set up, but then once I had that done, I can no longer get it to scroll - at all.  I have looked through all settings, and it seems like everything is right.  The drivers are up to date as well.
What can I do?

More replies
Relevance 96.35%

I have been dealing with a loss of my touchpad\curser for awhile now, so have had to plug in a mouse. Yesterday I ran epsc pre boot assessment which took a good 1\2 hour I guess. After the program was completed, I was able to use my touchpad/mouse on the epsc program interface until I rebooted, than lost the touchpad\mouse. Thanks Keith
PS: In order to get out of the epsc program I had to reboot.

Answer:Dell Inspiron 15 3000 Laptop Touchpad Not Working

Well, that's good news in a way - as it means that the touchpad does work!

I've got a few questions to see what we can do to fix it:

Which OS are you using? Is it Windows 10 like before?
Are there any items showing in device manager that are missing drivers? They'll be marked as "unknown" or have an error icon next to them.
Assuming it's Windows 10, can you download and install the "Synaptics" touchpad drivers from here please:

If that doesn't fix it. Can you type "touchpad" on the start menu search and then see if the "on/off" toggle is enabled. It also may be worth looking at "Additional Mouse Options" on that same page to see if anything looks problematic there.

21 more replies
Relevance 95.94%
Answer:notebook 3000 N500 touchpad doesnt work (touchpad funktioniert nicht)

Hi,  Today I bought this model and have the same problem. If anyone know the solution, please share it here. thx arghhhh!!!!  there, in a top right  corner of the laptop, is a sensor button. Just press it and touchpad becomes alive (it dosn't look like a button at all) ADMIN EDIT - There is now an official tip which explains the N500 trackpoint function and the button to enable / disable it.Message Edited by Mark_Lenovo on 03-04-2009 01:28 PM

4 more replies
Relevance 95.12%

Hey! I've got a Dell Inspiron 3000 series which just recovered from some boot problems--I had to reinstall a Windows 10 image from the Microsoft website; was having problems downloading the Dell factory image.
One thing is still bugging me; I'm convinced that before the troubles, I could tap with two fingers on the mouse touchpad to send a right click. I've grown very used to this and can't figure out how to get it back. I downloaded and installed the touchpad drivers listed for my service tag, and the touchpad is working just fine for basic operations, but I don't have any control panel options to customize the touchpad beyond what a generic mouse could do. Is there any way to get this option back? Thank you very much.

More replies
Relevance 95.12%

When I fold the screen back and use the laptop in "tablet mode", the keyboard automatically get disabled but the touchpad does not. I have tried looking in the mouse and touchpad settings to no avail and it is very frustrating!

Answer:Touchpad not disabling in tablet mode- Inspiron 11 3000 series

I had the same problem with the Inspiron 11 3147 2-in-1 and discovered that it was because a program called Quickset was not running on start up. QuickSet is responsible for this icon in the task manager that alerts you when the keyboard is locked and unlocked. Evidently, it is also responsible for locking the trackpad when the swivel hinge exceeds 180 degrees. You can check to see if you have it by clicking the arrow on the task manager icons, clicking customize, and scrolling through the icons. There should be one there called QuickSet that says "Keyboard Unlocked."
Even if it is there, just to make sure its installed properly, go to the drivers page here: 
Inspiron 3147 Drivers
Under "Applications (3 Files)," download "Dell QuickSet Application (14 MB)." Run this installer and it should ask you if you want to install, repair, or remove the program (assuming QuickSet was already installed). In this case, use the "repair" installation option. If QuickSet is not already installed, it will ask you if you just want to install. 
After the installation. the QuickSet icon should now be visible in the taskbar (click on the small arrow to show all icons if necessary) and should be locking the trackpad in tablet mode.
To make sure QuickSet runs on start up, go to task manager (CTRL + SHIFT + ESC or just search for "Task Manager" in the charms bar). Hit "More details" and go to the "Startup" tab. QuickSet ... Read more

12 more replies
Relevance 95.12%

I prefer to use a mouse. When I am typing, it is difficult to avoid the touchpad. I asked on a local (Crete) forum for advice but, in every case, it seemed as though I had a different version of Windows 7 Control Panel because, no matter what route I took, there was no mention of the touchpad. I also googled the question and got many replies but, again, they seemed to be looking at something different from what I get. One suggested running a .exe file but it does not appear anywhere on the computer. The only possible solution was to stick a piece of cardboard over the touchpad!!
Has anyone any ideas?

Answer:Disable Dell Inspiron 15 touchpad

Have you tried Touchfreeze? Link here

3 more replies
Relevance 95.12%

hi everybody,
the problem is I simply can't disable touchpad on my inspiron 14 n4050 using Fn+F3.
it's a big problem when you have to type a lot with the built in keyboard .
other combinations of 'Fn' key works just fine.also the F3 button works and opens a search window.
please let me know if there is any software solution like an application or driver for using fn key and any solution for disabling touch pad at all.

Answer:I cant disable touchpad on inspiron 14 n4050

Hi Aminpm,
Welcome to the Community. You can try uninstalling your touchpad drivers. To uninstall click on start, right click on computer, click on properties, click on device manager, click on the symbol next to pointing devices, right click on Alps touchpad and click on uninstall, once removed use the below link to reinstall it. After you reinstall make sure you restart your computer.
If the function key is not working, you may want to update your Quickset drivers, below is the link.
Hope this helps.
Thank you

9 more replies
Relevance 95.12%

My touchpad is irratic and I prefer to use an optical mouse.  I have gone into the properties of the mouse and the disable button does not give me the option to disable.  I've read that it can be done through BIOS, but I do not know how to do that.  Is there a simple way to accomplish disabling the touchpad?  This computer is almost a year old and has Vista home premium.  Thanks in advance for some help.

Answer:How to Disable Touchpad on Inspiron 1525?

First of all, you MUST have the official Synaptics Touchpad drivers from the Dell website installed, else the 'Dell Touchpad' tab will not show in the mouse configuration window!
Once the drivers are installed, open Control Panel --> Mouse --> Dell Touchpad.Click on the large screen with an arrow, which will open the touchpad configuration window.Click on 'Device Select', and right at the bottom is a box which you can tick to 'Disable Touchpad/Pointing Stick when a USB mouse is connected.As soon as you tick that option, a message will pop up in the taskbar, confirming your selection.
You can make doubly sure however, by also choosing 'Disable' under the Touchpad' heading in the same window.
Be sure to click 'Apply' once you've made your selections.

3 more replies
Relevance 95.12%

Need Help.... I was kinda irritate by the scrolling function, as there is no line drawn and no indicator. Fury Rix

More replies
Relevance 94.3%

Every time when the laptop goes to sleep mode by itself and I turn it on again, the touch screen will be partly unresponsive, to be more specific, it is the upper part of the screen. The problem is only at the screen, mouse and touchpad are working fine. Now I can solve the problem by pressing power button to let it sleep and press again to turn it on, but I don't want to do this everyday.
Anyone have answer to this? Please!! I just got it a few days ago!
Thank you.

Answer:Dell Inspiron 3147 11.6" - Touch screen 'partly' not working after auto sleep

Hey, guys, I had the partially non-responsible touch screen (top right part) + 100% CPU. What I ended up doing was a clean install of Windows 10 and NOT installing the Dell Quickset. I repeat, DO NOT install Quickset. Hardware works fine without it and I stopped getting 100% CPU after idle and touch screen works normally. The only drawback is that I get an unrecognized component (ACPI\SMO8810\1), which I suspect has to do with keyboard locking in tablet mode. This isn't the 100% full solution, but I get the impression that the Dell power plan is not coded correctly. Any questions you guys might have, let me know!

21 more replies
Relevance 94.3%

Yesterday I installed Windows-7 on my Inspiron 1525 laptop.  I was
previously running Windows Vista and the Vista-driver for the touchpad
had the intelligence to detect the fact that I have a USB wireless-mouse
(Kensington brand) and so it disabled the touchpad each time I booted
the PC.
But under Windows-7 the touchpad was staying active. I didn't want it
to be active since that was causing problems when I inadvertently touched the touchpad as I was typing.
I went to the Synaptics website, went to the downloads section, and I
downloaded a driver named:
I used Windows Explorer to access my downloads folder and I double
clicked on the above .exe file to run it.  That replaced the
Microsoft-supplied driver for the touchpad with the Synaptics-supplied
driver. The touchpad mouse control worked just fine with the new Synaptics driver.
Then I clicked Start,   Control Panel,   Mouse,   and selected the 
Device Settings tab.  That tab displays the settings for the Touchpad. 
It has a "disable" option, so I clicked on that.  Then the touchpad was
entirely disabled.   If I ever wish to enable it again, I can navigate
to the same place and click on the "Enable" button.
So now my laptop is running under Windows-7 with the touchpad disabled and I use my
USB wireless-mouse as my only mouse. 
 ... Read more

Answer:How to disable Inspiron 1525 touchpad under Windows-7

I had the same problem (Dell XPS L502X / Windows 7 Professional 64). I downloaded the driver R242713.exe from Dell website, and after installing the driver everything worked exactly as Snowcat explained it here (very good and complete explanation). I am very happy because the jumping pointer issue is really annoying...
Thanks, Snowcat!!

6 more replies
Relevance 94.3%

I have a Dell Inspiron N7110 and the Fn+F3 fix worked for the first two days, but now the touchpad is back with a vengeance and I can't type a full sentence without having the cursor jump to somewhere else, sometimes closing windows, sometimes doing other horrendous things. I have tried the Control Panel, however the "Disable" button is greyed out and not clickable there. So what can I do? As it is, my laptop is unusable.

Answer:Can't disable touchpad on Dell Inspiron N7110

I had the same problem my Touchpad disable button worked for 2 days and then it stopped working so you have to try this link below for me it worked fine!

7 more replies
Relevance 93.89%

Hello,This is my first post. I have been using my G530 for a couple of years and have been really happy with it. However, suddenly yesterday the Touchpad mouse stopped working. Neither the touchpad nor the left or right buttons are working. I have tried to update the driver and have tried all other suggestions, but I cannot get the touchpad to work.Any suggestions? Also, I have been having a problem with my screen flickering / flashing up and down, whilst this is a frequent problem it does mainly occur at start up and once past the login section the problem tends to go away.Any suggestions on improving this? I would really appreciate any comments about one or both problems.Thanking you.TK

Answer:Lenovo 3000 G530 Touchpad mouse & screen

hi TK,
Welcome to the Forums.
Regarding your issues:
1. For the Touchpad, try to turn the computer off and press the OneKey Recovery button and observe the touchpad functionality. If it doesn't work, try to re-seat the Touchpad cable that attaches to the mainboard and on the keybaord bezel (see this disassembly guide)
 Spoiler (Highlight to read)
2. For the flickering issue, this is commonly caused by a bad/loose LCD cable or a faulty LCD inverter (see this G530 full disassembly guide). If re-seating the LCD cable doesn't fix it, you will need to replace either the LCD cable, the LCD inverter, or both.
Hope this helps

1 more replies
Relevance 93.48%

I have a Dell Vostro with Windows 7
This is very frustrating!!!

Answer:How do I disable the touchpad when using a mouse

The enabling and disabling options for touchpad might differ in laptops. Hence, please provide the model number of the Vostro so that I can assist you better.
Meanwhile, follow the steps below to disable the touchpad:

Click Start.
In the Search box type main.cpl, click main.cpl in the list of programs. In Windows XP click Run, type main.cpl in the box next to Open, click OK.
Click the Dell Touchpad tab.
Click on the picture of the touchpad.
Click Device Select.
Click to check the box to the left of Disable Touchpad / Pointing Stick when external USB mouse is present to disable the touchpad. Uncheck the box to enable the touchpad.
Click Apply and click OK.

Please reply.
Thanks and RegardsPriyanka S#iworkfordell

29 more replies
Relevance 93.48%

I cannot disable the mouse touchpad. I unclick "enable" and click "apply" on the UltraNav tab. The touchpad still works, even after a reboot, and I see that the mouse touchpad shows enabled.  What can I do? Thank-you, Philip  


Go to Solution.

Answer:Disable mouse touchpad on T41

Welcome to the forum! Go into BIOS (press F1 while booting), then into Config then keybvoard/mouse and disable whatever you want over there. Press F10 to save and exit. Hope this helps.

2 more replies
Relevance 93.48%

So I would like to disable my touchpad so my palm would not hit the touchpad while I am typing because it is so annoying when my palm accidentally moves the cursor. How can I do this without any external mouse? Thanks!

Answer:Can I disable touchpad without mouse?

Hi,Enable smart sense to max under Advanced tab in Synaptics Touchpad control panel settings.

1 more replies
Relevance 93.48%

Is there a way to disable the touch pad while using a plugged-in mouse? My previous Asus laptop did this automatically when it detected the mouse. Advice would be appreciated.
Mod's Edit: Additional information added to Subject line for clarity of issue.

Answer:Disable the Touchpad while using a mouse?

Welcome to the Lenovo Community !
What Lenovo model do you have and operating system installed?  Example Ideapad 100, Lenovo Z50..... Windows 8..... Windows 10.
If your laptop has the ability to disable the touchpad when a mouse is plugged in, that option will be found in the settings / properties for the touchpad.  I have a couple of older Lenovo laptops using Windows 7 and 8 where the touchpad software / driver will allow disabling.  Where as my newer Lenovo laptops with Windows 10 does not have that feature.  The disabling is really dependent on the software / drivers for your model.  

1 more replies
Relevance 93.48%

I just had to replace the top cover, including touchpad, on an Acer 5741 running Windows 7 64 Home Premium. The cover appears identical to the old one, and everything works, but the symantics touchpad software doesn't recognize the touchpad as a touchpad; it shows as a "wheel mouse on PS/2 port". Therefore, I can't turn off the incredibly annoying "tap to click" function. The option to disable tap to click is grayed out... it appears that's because the touch pad is seen as a "mouse" not a touch pad, as it was before.

When no drivers are installed, Device Manager just sees it as a PS2 Mouse. When drivers are installed, Device Manager sees it as Synaptics PS/2 Port Touchpad.

Acer identifies three manufacturers of touchpads on the 5741 on its support website. I have tried all three; ALPS, Synaptics, and Elan; the Synaptics drivers install and work as above; ALPs installs but doesn't provide any control, and Elan doesn't even install.

At the recommendation of the vendor of the laptop cover, I tried a site called "magicdriver" to help identify the hardware, since Windows apparently does that based on the drivers. It does appear to be a synaptic touchpad based on "hardware ID" under properties, details, via device manager.

The OS is entirely up to date. I have tried the latest Synaptics drivers, I have tried using the original driver version that came with the laptop, and I have tried a couple of versions in be... Read more

Answer:Synaptic touchpad can't kill "Tap to Click" - Acer Aspire 5741

I determined that the touchpad in the replacement top cover was from Elantech. Even when deleting the Synaptics drivers under "uninstall programs" and deleting the driver in device manager along with the "PS/2 mouse" the device ID code implies that the hardware manufacturer is Synaptics. I downloaded the "Acer" versions of all three manufacturers' drivers from the Acer support page, then extracted them all to separate directories. I then installed and uninstalled them all. The key was to use "Update Driver" from within Device Manager to get them to properly install. That was hours of my life I'll never get back!

1 more replies
Relevance 93.48%

I have the brand new Dell XPS 13 9350 with Windows 10. When I use the touchpad with two fingers to scroll down on websites the content "jumps" back up some lines. This happens when lifting the fingers from the touchpad.
It occurs in Chrome and Edge and is pretty annoying because I'm losing focus on the page I'm reading everytime I use two finger scrolling.
Any idea how this can be fixed? I found no driver for touchpad on Dells support page for the XPS 13 and I'm not sure if I should use Synaptic drivers ...
Thanks in advanceFrank

Answer:Dell XPS 13 9350 touchpad two finger scrolling "jumps"

I can also confirm problems with my brand new XPS13 which i received today.For me the touchpad is, let's say, unresponsive.
If i start scrolling up or down with two fingers it needs 1-2 seconds of scrolling before it starts scrolling on the screen. This is VERY annoying!
I mean the scrolling on my 7 year old Sony Vaio was better than this....
How to fix it?! The problem appears in every program

26 more replies
Relevance 93.48%

While I'm just trying to scroll or move my pointer using the trackpad, my cursor will freeze, disappear, or do some operating it wasn't suppossed to "right-click, zoom, etc)
It's not being disabled at all, because when it freezes, The pad is still recognized as operational and not disabled.
There are no mouse drivers in my Device Manager other than the default HID device, and I cannot find any trackpad drivers on Toshiba's support page either:

What should I do about this? Scannow and checksystemhealth haven't done anything for me either, and I even tried installing a synaptic driver manually from synaptics site, but the operation of my mouse trackpad still hasn't improved.

Very very confused, please help

Answer:SATELLITE P25W-C2300-4K: Touchpad "sticks", freezes, refuses to respond

Have you tried cleaning it? Sometimes if you get grease or some type of liquid dropped on it, it will take a while for it to start working properly again...this happens to me every time when I clean my laptop with chlorox wipes but it eventually goes away once it dries up.

31 more replies
Relevance 93.07%

Here's the full text of the dialogue box which is popping up:

Your TouchPad has been disabled because the Synaptics TouchPad driver has detected another pointing device plugged into your computer.

And then sometimes, for a few moments, my cursor gets a mind of its own and appears here and there all over my desktop.

But my mousepad isn't disabled: it continues to work just fine. I LiveUpdated Norton and ran all the scans, updated XP, and downloaded Widestep Elite Antikeylogger. Things were OK for a few hours, but then the "disabled" prompt and funky cursor for a few seconds.

Over the past day or so the window would pop up within ten or so minutes of a startup, so making it go away for several hours was better than what I had, but still. . .

I removed the drivers for my Gyration keyboard and mouse. While everything was loading at the next startup a box from the antikeylogger popped up and it said:
Name: unknown module
Type: Files and processes monitoring
Home Page: No information
The "warning level" was pegged.

But I allowed it for one session just to see if the problem was the Gyration software. Sure enough, an hour or two later I got what I suppose to be an attack.

I re-started, and this time the keylogger showed two more prompts in addition to the one I cited above. One said "Keyboard monitoring" and the other one I don't remember exactly but it sounded like part of a keylogger malware app.
I blocked all three, but th... Read more

Answer:"TouchPad driver has detected another pointing device..."

This problem with my laptop continues.

I ran the Secunia program, removed all the old versions and installed the latest ones, and I'm still getting this prompt about my touchpad. Only happens when I'm online and it usually takes 10 or 20 minutes after startup b4 it happens.

I'm worried about two things: the possibility my laptop is under attack and that I've said something wrong in this forum and that that accounts for the lack of any response to my post. The latter is of greater concern to me.

Is this concern well-founded?

I've been away from home and I don't have my laptop with me, but I was reading a blog this morning and I came across the word troll. Never had seen it used like that b4, did a little research. I have zero information about the thinking which informs the response to this post, but the troll thing reminded me of that "0" in the "Replies" column. I always tell people they should never deny things they haven't been charged with, so I'll say this: I'm a novice user who thinks his computer has been attacked and wants some advice about dealing with it. That's it.

I thank you in advance for any and all help.

2 more replies
Relevance 92.66%

Salve, c'č un modo per disabilitare il touchpad nel mio envy 17 quando il mause č inserito? Non ho opzioni nelle proprietā del mouseHi, there is a way to disable the touchpad in my envy 17 when mouse is plugged in? I haven't any otion in the mouse settings  

More replies
Relevance 92.66%

As the subject says, I need to be able to disable to the touch pad when another mouse is connected. Currently I am running a stock Sony VAIO VGN-TXN17P with the latest install of XP Pro. I checked under the Control Panel, Mouse Devices (or whatever its called) and I can't seem to disable my VAIO's touchpad while my Bluetooth Mouse is connected. Any help is greatly appreciated.


Answer:Disable Touchpad while another mouse is attached.

Anything in BIOS?

My DV6000Z has a touchpad on/off button right on it.

3 more replies
Relevance 92.66%

Hello I have a Dell Laptop, with a Intel Pentium processor, and Windows Xp. For some strange reason sometimes when I start my computer or when I am surfing the net the pointer icon will just start scrolling on it's own, and move all the way to one side of the screen. I have to reboot the computer to get it to stop. I always use a mouse. I think this has to do with the touchpad. I think it might be busted so I want to disable it. Unfortunetly all the places I have looked online says to go into control panel to mouse and disable it but touchpad is not under mouse in my control panel. I tried looking at everything keyboard, sound and audio devices, etc, I went to the device manager and I could not find anything that said touchpad under any category. I know the touchpad is still on because i can move the cursor around by touching it even with the mouse plugged in. I also tried the Function F3 trick but it did nothing.

Answer:Can't disable touchpad, not listed under mouse.

Please post exact model of the Dell laptop you own.

4 more replies
Relevance 92.66%

so i have done mad research on all the options and none work for me... First i tried the device manager or mouse options. There is no ELAN on my mouse option. and i cant disable anything in device manager... Next i tired the BIOS method and there is no options for my mouse or devices in my advance settings tab... Next i updated all my asus drivers and it  says everything is up to date and still nothing... Please help..  My laptop is the G72GX Series

Answer:Cant disable asus touchpad mouse.. HELP plz

Your question is unclear...are you wanting to use an external mouse >? ?If so your manual states how to disable the touchpad and do so...

10 more replies
Relevance 92.66%

I always use an external mouse instead of using the annoying touchpad on my z510. I know there is a function key, Fn + F6 to disable the touchpad, however, it gets reenabled everytime i restart the pc. it is possible to permanently disable it until i reanble with Fn + F6? I really want to disable it because the touchpad is poorly designed and everytime i am typing, my palm/thumb hits it accidently

Answer:Disable mouse touchpad z510

hi tcabin01,
Welcome to Lenovo Community Forums!
Can you share what Os and what model of touchpad you are using?
To check the touchpad go to Control Panel / Hardware and Sound / Mouse
Last TAB to the right is a hardware or touchpad software settings you can check if it is Synaptics or ELAN
Let me know your findings

Did someone help you today? Press the star on the left to thank them with a Kudo!If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.Follow @LenovoForums on Twitter!

4 more replies
Relevance 92.66%


I recently used a projector that plugged into my computer. Once I got the projector to work, my touchpad mouse on my laptop stoppd working, but I didn't think anything of it and just plugged in a wireless mouse with USB and my mouse worked again.

Now, I can't figure out how to get my touchpad working again, so I am thinking it is just a simple enable/disable option.



Answer:How to enable/disable touchpad mouse?

manufacturer of the laptop please?

2 more replies
Relevance 92.25%

I was told I could add the Dell Active Stylus to the Inspiron computer, and it turns out I cannot.  Does anyone know if there is a brand out there that works when the Inspiron is in tablet mode?  I'm seriously disappointed!!

Answer:Stylus for Inspiron 11 3000 series (3147)?

I have the same problem. I've tried three or four different styli, and none of them work. The only thing I can write with is my finger. I'd really appreciate hearing if anybody has found a stylus that works with the Inspiron 2-in-1 in tablet mode.

8 more replies
Relevance 92.25%

I have purchase multiple xps 13 and inspiron 13 laptops and observe the same issues.  I tend to use the touch pad with my right hand's index finger, and click the touchpad button with my left hand's index finger.  It's a quick way to get things done.  Many in my organization do this, too and have been running into problems.
However, quite frequently (but not all the time) when I click the button with my left hand the cursor jumps to another location on the screen.  Frequently this is the lower-left corner of the screen, but sometimes it is the upper right, too. This causes different windows to come into focus, or it activates the start menu.  Really , really annoying, and it happens on both laptop models.  Our previous Lenovo Yoga 2 Pro and Acer laptops did not have this issue. 
I think this has to do with the touch pad thinking that the user has two fingers on the touch pad and moves the cursor thinking the finger jumped around the pad.  Otherwise the gestures and movement of the touchpad is fine. 
Is this a known issue to Dell?  It's really aggravating and other users in my organization are complaining as well.  I may need to return the lot (3 XPS 13, 5 Inspiron 13 machines ) and look at different hardware.  

More replies
Relevance 92.25%

Hello, I'm usually fairly competent when it comes to general usage, maintenance, and navigation of computers. But for some reason I can't figure this one out. I have an Acer laptop, Aspire series, that has a touch pad mouse. I have had other laptops in the past and haven't had a problem turning them off. I just want to decrease the sensitivity of it a little. The lightest tap is enough to trigger it.
Also, the vertical arrow on the right side of the pad, which I'm calling the "scrolling sensor," is going haywire too. I don't know the technical term, so laugh if you want! But in all seriousness I really need help. Please, if you have any advice at all, or know exactly how to walk me through to get to these specific setting I would really appreciate it. Thanks to all and anyone who has any input at all!!

Answer:Solved: Need help with "Acer" touchpad.....scrolling

14 more replies
Relevance 92.25%

Argh. This is getting frustrating.

The "tapping" function on my Inspiron 9300's touchpad keeps getting intermittently disabled when I try to watch videos. It's very sporadic and I have, so far, been unable to determine any kind of set pattern or commonality between the times that it happens. The only thing that is for sure is that it only happens when I am attempting to watch videos. i.e., YouTube, CNN, MySpace, etc.

When it happens, I have to go to Control Panel > Mouse > Touchpad and then de-select "Tapping" (yes, it is always still selected even when apparently disabled) and then re-select it and click OK.

The left and right "mouse" buttons below the touchpad are never affected nor is the ability to move the pointer around the screen using the touchpad.

Help? Thanks!

EDITED TO ADD: I should have mentioned that I did uninstall the driver and reinstall an updated one from Dell directly. Also, I just discovered today that I actually don't have to deselect the tapping tick-box and then reselect it as I originally thought. All I have to do is open up the Mouse Properties under the Control Panel and simply click OK to close it again. Works every time.

BUT, why is this happening???

Answer:Laptop touchpad "tapping" keeps turning itself off....


Anyone? Thanks!

2 more replies
Relevance 91.43%

Hi, I have a lenovo g570 running on Windows 7 Home Premium 64bits, drivers are all updated. How can I turn off the palmcheck feature?Software details:Synaptics TouchPad v7.2Driver: Synaptics Zeitgerät  Date: 07.04.2011  Version: Also if I tap on the touchpad, it doesn't click... i always have to use the mouse button for clicking. How can I enable this feature? Thank you in advance,-- Trace

Answer:Lenovo 570 touchpad disable palmcheck Synaptics Touchpad v7.2

hi Trace99,
Welcome to Lenovo Community Forums!
Can you try accessing the Control Panel
   Under Hardware and Sound  / Mouse
       In the Mouse properties Windows the last TAB should be your synaptics Click that and hit properties or settings
Please check links for photo
Link to photo
Link to photo
Or check this suggestion .
Spoiler (Highlight to read)
In Windows 8 the option is called SmartSense. Disabling this worked for me.

Press Win+W to bring up Settings Search
Type "synaptic" 
Double Click "SmartSense"
Slide the Slider all the way to "Off"
Click "Close" and then "OK"

This will Disable the Anti-Palm detection which prevents simultaneous Keyboard and Mouse use. I recommend you re-enable this feature when you're not gaming as otherwise you risk problems while typing.

In Windows 8 the option is called SmartSense. Disabling this worked for me.

Press Win+W to bring up Settings Search
Type "synaptic" 
Double Click "SmartSense"
Slide the Slider all the way to "Off"
Click "Close" and then "OK"

This will Disable the Anti-Palm detection which prevents simultaneous Keyboard and Mouse use. I recommend you re-enable this feature when you're not gaming as otherwise you risk problems while typing.

Hope this helps

Did someone help you today? Press the star on the left to thank them with a Kudo!If you find a post help... Read more

5 more replies
Relevance 91.43%

I want to disable the touchpad when using a cordless USB mouse. Can anybody tell me how to do this please?

Answer:Satellite Pro M70: disable the touchpad when using a cordless USB mouse


open control panel -> mouse. There should be an option to deactivate the touchpad.


2 more replies
Relevance 91.43%

Older synaptics touchpads used to have this great feature.  Whenever you connected an external mouse, you could set it to automatically disable the touchpad until you disconnect the mouse.This was done in the touchpad device settings via a simple checkbox. How come this feature is not available on the Y580 touchpad drivers? The touchpad has so many other cool and useful feature, it kind of dissapointed me that they left out the one I appreciate the most. Is there any optional drivers that would enable this feature and retain all the other functions?

More replies
Relevance 91.43%

I have searched high and low for this option but can't find it. Surely there is a setting somewhere for this. My current touchpad driver version is Synaptics dated 29/08/2013. Can't find a newer version. This is quite and issue for me as I swicth between the two quite often (mouse/touchpad) ThanksSteve

More replies
Relevance 91.43%

New to this Chromebook thing but had to play with one.  Love it for what it is and the cost. Still trying to get it comfy with my normal way of doing things. That said, I use a mouse...A LOT. Touchpad and touch screens are nice for quick use but for long use mouse is my friend. Now normally I set my portable computers to auto disable the touchpad when an external pointing device is present. Prevents what I hate most, a jumpy cursor that moved because as I typed I brushed the touchpad, mouse never does that. How do I do this in Chrome? Has to be a way.  Do not tell me I have to actually unplug the ribbon connector to motherboard, not a great solution. Give a clue please. As a aside, this all I could find on it that kinda works- but not automatic detect like I am used too. Works but again there has to be a better way? 

More replies
Relevance 91.43%
Answer:Lenova G505 - How do you disable the touchpad to use a USB mouse?

hi lionelvaughn,
Welcome to the Forums.
To disable the Touchpad, simply press Fn+F6 to stop the built-in Touchpad and use a USB mouse.
Alternatively, if you have a Synaptics/ELAN Touchpad, check if you have a "Disable when external USB mouse plug-in" setting under Mouse Properties.
  - Link to picture (ELAN)
  - Link to picture (Synaptics)
If the "Disable when external USB mouse plug-in" setting is not present, check this article on how to enable it.

4 more replies
Relevance 91.43%

I have a Flex 2-15 20405, running Windows 10 Home, Version 1709, OS Build 16299.192. S/N WB15631486. It's runnng version of the Synaptics pointing driver. the touchpad shows up as "Synaptics Clickpad v8.1 on PS/2 port" in Control Panel. Up until a major Windows update on 12/9/2017 the touchpad was disabled whenever a USB mouse was connected. If I disconnect the mouse, the touchpad becomes enabled. But that no longer works. The touchpad is always enabled. Now there are all kinds of helpful people on Google who have suggested an easy fixed. You just go to the Mouse Control Panel and there is supposed to be a checkbox that you can set to obtain the behavior I am after. Well, that checkbox does not exist anymore. Another option that was suggested was to add a registry entry called DisableIntPDFeature at set the value to 33. I tried that. No go. The feature does work on my wife's laptop. Different hardware (hers is HP.) One thing I notice is that Control Panel on her laptop the touchpad is identified as Synaptics Touchpad v7.5 on PS/2 port (i.e., "Touchpad" instead of "Clickpad", and a different version number. And my wife's laptop does have that magic checkbox. Plus a few extra buttons that I don't have (I only have a "Settings" button which does not provide any useful settings.) So, I am stumped. Does anyone have any more ideas other than the ones others have already suggested? Bob MarshallCool, [email protected]

More replies
Relevance 91.43%

No option to disable your Synaptics Touchpad when you plugin a USB mouse? The function is there but is disabled in the registry. Click the link and scroll down to message #9. Make the change, reboot and the auto disable works immediately if you have a USB mouse plugged in. Making the change in HKLM didn't work for me but HKCU did the trick. Navigate to the Synaptics settings page and the option to disable is now there. No credit due here, just passing it on to help others.

NP8662 - Auto-deactivate touchpad (scroll down to message #9)

Answer:Synaptics Touchpad - Auto disable with USB mouse

Thanks I never knew that.

9 more replies
Relevance 91.43%

i have the latest lenovo driver installed and the checkbox "disable internal pointing device when external usb pointing device is attached" is checked (as seen below). still it won't disable, and the touchpad is driving me nuts.

any thoughts?

Answer:Touchpad wont disable when using external (usb) mouse

First thought: check the Asus website and see if there is an updated Synaptics driver.

Second thought: go to Device Manager and uninstall the touchpad, including the driver (if asked). Restart and then re-install the driver, then see if the setting will stick.

4 more replies
Relevance 91.43%

man this touchpad is so **bleep** annoying. horribly designed. I am very disspointed in Synaptics! Is there a reg hack to disable the touchpad where the mouse buttons are? I hate the pointer moving around whenever I try to click on a mouse button. I know that Synaptics offers a reg hack to do this, but I dont know if it is supported for the yoga version, I have seen it offered on the thinkpads..

Answer:disable touchpad over mouse button areas

I don't think you can. However, you can alter the sensitivity of the trackpad. Control Panal > Mouse > Hardware > Properties > Sensitivity. Also, Edge Swipe might be an annoying feature you might want to turn off.

4 more replies
Relevance 91.43%

I use an external USB mouse most of the time. I must disable the touchpad via control panel each time I start or restart the laptop. I want to disable the touchpad except when I wish to reactivate it for temporary use without the external mouse. The system is a new HP Pavilion dv6 with Windows 7. The touchpad is a Synaptics TouchPad V8.1.

Answer:[SOLVED] Disable touchpad w/ external mouse

Usually there is a touchpad icon in the lower right corner of the Taskbar. You might find a setting there to disable the touchpad. Some laptops have an on/off button just above the touchpad, but you can accidentally turn it on.

You could also disable the touchpad in Hardware Manager. This is a more "permanent" solution, because you would have to go back into Hardware Manager in order to re-enable it.

13 more replies
Relevance 90.61%
Relevance 90.61%

Hello friends                      Please can some one advice how to deactivate or disable touchpad ? I always use mouse and for time being I am not intersted in using touch pad. I have used short cut combination of Fn +F6 key...but this disables it only for one session. I want to disable it untill I need to use it. Please help. Regards

Answer:how to disable or deactivate touchpad for longer period of time ?

HiAFAIK, there is no way to do so. You would have to disable it at every boot.Regards

Ishaan Ideapad Y560(i3 330m), Hp Elitebook 8460p!(i5-2520M) Hp Pavilion n208tx(i5-4200u)If you think a post helped you, then you can give Kudos to the post by pressing the Star on the left of the post. If you think a post solved your problem, then mark it as a solution so that others having the same problem can refer to it.

4 more replies
Relevance 90.61%

Hello, I am currently using a Thinkpad T430s and I was wondering if there is a way for me to disable the touchpad when the mouse is on. I do know how to manually turn off the touchpad but I want to find an option where if I plug in a mouse, the computer would automatically disable the touchpad. Also another question I have is, is there a way to increase the speed of the touchpad? I am currently at my max speed for my touchpad's sensitivity from the Control Panel -> Mouse Settings. Is there somewhere in the UltraNav where I can increase the speed even furtther?

More replies
Relevance 90.61%

Anyone any idea how to get the " Auto Disable Synaptics Touchpad when USB Mouse is connected" feature active again.  I found an old entry in a forum that referenced changing a setting in Registry to Hex 33 and implied that this would make the OPTION become visible in the Mouse settings in Control Panel.  But  it appeared to simply disable the touchpad ALL the time.So I assume Synaptics have changed things since this 'fix' was posted in 2009 I think. .
I have W7  XPS,  and Driver version for Synaptics Touchpad.  Cheers

Answer:Auto Disable Synaptics Touchpad when USB Mouse is connected


All - I've read through this and many forums and have found no solution. I figured it out on my own, so I am happy to share with you!
This solution applies to those who do not have a touchpad disable button on an F key at the top of your keyboard and have the Synaptics driver that does not show the option to disable the touchpad when the external device is present. This also applies to those where the registry key update does not work (as it did not for me).
Here's the solution.

1. Go to the Dell website and get the latest driver for your touchpad. Install it.
2. Once installed, go to c:\program files\synaptics\syntp in your windows explorer.
3. Open the program called DellTpad.exe (there is also one called DellTouchpad.exe -- don't use this one)

4. Once open, click Device Settings.

5. And voila, the old checkbox is there at the bottom! Just click to make this active and it works like a charm.

21 more replies
Relevance 90.61%

ideally, i would like for any mouseclicks and menu opening commands made within X microseconds of a keystroke to be discarded, with the user setting the value of X.

for the record, i'm working on a laptop (2730p) which has mousebuttons and menu buttons quite close to the typing keys, and i have on occassion overwritten entire paragraphs and somehow even issued a close program command while furiously typing. needless to say, i would like a fix for this.

Answer:How does one disable touchpad and mouse + menu buttons when typing?

Hi, You can refer to the link which might help you:- you can look into the manufacture's website for any key combination to enable/disable the touchpad.Thanks and Regards Deepa_R *moderator edit: removed shortened link and replaced it with full link - Queen-Evie*

2 more replies
Relevance 90.61%

hi!  i'm not able to disable them with ultranav on windows 8.  problem is they're so close to the keyboard that i click them by accident when i'm typing.  thanks!

More replies
Relevance 90.61%

I've got a Dell Latitude D600 laptop, running Windows Professional XP. I recently upgraded to a larger hard drive and while that all went fine, I'm now noticing problems with my mouse cursor seemingly randomly jumping to different places on the screen - especially when typing.

What I get from researching this problem, is that the touchpad is the common culprit. Since this laptop has the built-in keyboard pointer mouse, which I use in favor of the touchpad, disabling the touchpad won't be a huge hardship. It seems improbable, but I'm unclear on how to disable my touchpad. I know you must do that through the Control Panel, but nothing about the Mouse icon or the Device Manager seems to tell me enough on how to disable just the touchpad, since it seems like the mouse cursor and the touchpad are "integrated" - but I could be wrong. Suggestions?

Answer:Solved: Hopping Mouse Cursor - Disable Touchpad - How?

Dell (and most laptops makers) has an app that controls the touchpad and other laptop specific features. So if you installed the app, there will a shortcut in the Start menu, and an icon in Control Panel in the lower right corner by the clock.

3 more replies
Relevance 90.61%

The trackpad/touchpad works fine when it's set to always be on, but it is a terrible bit of technology so I don't want that. I want it on only when I'm not using a a last resort if I just need to check something real quick. So I want the touchpad to only be active when no mouse is attached.
The XPS13 L322X ultrabook (and almost every other computer) is supposed to have this option available.  It exists as an option in the Mouse Properties.  Just click the picture of the mouse and you can see it there to "disable touchpad when USB mouse is detected".  So I selected it, but it doesn't work.  It just disables the touchpad completely...that is, when this option is checked the touchpad is disabled whether a mouse is attached or not.  When it is unchecked the touchpad works normally, but is always on.
Of course I updated the drivers for the touchpad (AND everything else) and made sure ALL my Windows 7 updates were up to date.  Changed nothing.  I looked in my device manager and saw two other HID-compliant mouse items when my USB was NOT attached, the option was ON, and the touchpad NOT working.  I don't know what those devices are supposed to be, but maybe they were casuing a false positive in USB mouse detection.  After disabling them, the computer still couldn't detect that there was no mouse attached and so should activate the trackpad.  Disabling them prevents the trackpad from workin... Read more

Answer:XPS13 Disable touchpad when mouse is attached NOT WORKING

Did you ever find a solution for this? I'm experiencing this on my XPS15.

2 more replies
Relevance 90.61%

Is there a way to turn the mouse pad on and off on a labtop??

Answer:Disable & reenable Dell laptop Mouse touchpad

I'm fairly sure that you cannot easily switch off the mouse pad on the C610 - that's the one with the silly little joystick as well I seem to recall. Most modern laptops have either a dedicated switch or use an Fn key combination, but yours probably doesn't, so the only possible way is to temporarily disable it in Device Manager, but it's not really the best way."I've always been mad, I know I've been mad, like the most of us..."

2 more replies
Relevance 90.61%

I am trying to find a way that the touch pad and trackpoint will disable when I connect an external mouse.  Other computers I've used have a setting for this, but I can not find one the Carbon X1. I don't want to disable them permanently (or at least not both of them) for those few times I'm not using an external mouse. My preference would be to disable one permanently, and the other only when an external mouse is present. Thanks 

Answer:Disable touchpad and trackpoint with external mouse on Carbon X1

Hi, mkmchughIf there is such an option available, it would be with the mouse settings. Do you see anything related to disabling them with a USB mouse connected when you go to Mouse under Control panel and go to I believe is the Thinkpad tab?

3 more replies
Relevance 90.2%

I have an Inspirion 3147.  My touchpad becomes glitchy when I close the lid and reopen.  I narrowed it down to this specific instance.  I have it set for "do nothing" when I close the lid.  I checked a variety of forums, and I could not find a resolution.  I have attempted to reinstall drivers (including BIOS) several times, but no improvement.  Based on the forums I researched, this appears to have been a problem for some time with many laptops.

More replies
Relevance 90.2%

as the title reads, does anybody have the ubuntu distro that fully supports the inspiron 11 3000? ive tried downloading ubuntu from their website, but things such as the network card dont work at all. Im asking this because it's a factory supported operating system, yet i cant find it at all.


More replies
Relevance 90.2%

sometimes when moving or copying files Vista gets stuck at "calculating time"(or something like that). I am now using "gecko manager" for file managing just to get a faster way to manage files in vista.
I don't know the reason behind this "time calculation" in file management but is there a way to disable this useless feature in vista?

Answer:How To Disable "Calculating Time" when Copying/moving files?

Hello there is a hotfix for that problem i believe

have a look here please

3 more replies
Relevance 90.2%

When clicking in a field with the mouse, it likes to select all the contents. Like this:
To edit some part of the field, I then have to click again to clear the highlight, then click on the spot where I want the cursor to be. Is it possible to turn off this highlighting/select-all feature so I can just place the cursor where I want it on the first click?

Answer:How to disable "select entire field" when clicking with mouse?

Don't think so. About the best you can do is place the pointer where you want it and double click.

2 more replies
Relevance 90.2%

Is there a command to enable / disable the mouse-setting "Enhance pointer precision" ?
Also, where in registry is that setting stored ?
I was thinking about using a reg-script but I cannot find any setting in registry.
I have searched on the net and it seems that others are also wondering where it is stored.

Answer:Command to enable / disable the mouse-setting "Enhance pointer precision" ?

Control Panel should have a mouse section, all your controls will be in there. I'm not at home, so I cannot look it up the exact section or choices within.

5 more replies
Relevance 89.79%

I'm so frustrated I'm about to throw the laptop into the wall. I keep disabling the touchpad tapping from the mouse ultranav settings on this t430u but it doesn't get disabled. As I keep working, the mouse keeps getting tapped and destroying everything and slowing me down.  Even tried disabling the touchpad altogether but it keeps on working.  Whats wrong? What can I do to reverse this ? I'm on windows 8 pro of course

Answer:Can't disable the tapping on the touchpad or even the touchpad itself on the T430u?

What I do is install ThinkPad touchpad driver and uninstall thinkpad touchpad utility.  You may need to go to an older version of the driver, as Lenovo obviously doesn't bother with regression testing when releasing updated drivers.

jayton4R400, T410, T410s, T420s, + many legacy models

2 more replies
Relevance 89.79%

I've had my laptop for a little over 4 months. I primarily use a wireless mouse with it...and every so often the mouse will take on a mind of its own. I can be typing or even trying to use the mouse and it will start jumping all over the screen on its own...selecting things...even switching/moving windows as if buttons are being pressed as well. At first I thought maybe it was interference with the I've tried both disabling the touchpad when the external mouse is plugged in...and disabling the touchpad altogether and the issue still occurs. So then I thought maybe the mouse is the issue, so at one point when it wents nuts on me, I turned it off and switched over to the touchpad...but the erratic behavior continued. The only thing I can do to fix it is to reboot...and then things are typically okay for several days before the issue starts up again. Any thoughts on what the issue maybe, or troubleshooting tips?

Answer:Erratic Mouse/Touchpad Behavior on Inspiron 15 5447

This worked  -  DELL  has  a terrible touchpad  - this is  a hardware issue ONLY that affects  the 3000 , 4000, 5000 and 7000 series .  I bought a screen protector from the dollar store for a dollar, this worked where all software solutions had failed.

Posted byalpha-onezero
on 28 Jul 2014 1:41 PM
Verified Answer
Verified by pelosap

Hi everyone!
Like you I have been having all the same touchpad issues. At first I thought it was ESD and troubleshot that for a few days. I finally concluded that it had nothing to do with ESD and moved on to possible driver issues. I installed every driver pack I could find, modified them, turned off driver signing in order to install the OEM drivers, used Windows 7, 8, 8.1, Ubuntu etc... but to no avail.
From the onset, some sort of physical problem seemed to be the most logical conclusion. The question was just what! I couldn't believe that synaptics could make such an aweful touchpad that was incapable of actually working. I made the assumption moving forward that the issue had to be caused by something small. During my last clean install of Windows 8.1 I noticed that the default windows driver caused the touchpad to be EXTREMELY sensitive. You'll notice that once you install Dell's latest driver the cursor movement calms down considerably. The touchpad is still extremely sensitive, the driver is just taking all that raw input and generalizing it into a more... Read more

27 more replies
Relevance 89.79%


I have bought the Dell Inspiron 1545 in 2009 which it had Windows 7, then it stopped working for a long time after it has been fixed due to HDD problems and connectivity.
But now I have upgraded to Windows 8.1 yesterday and for some reason that my Touchpad/Mousepad has stopped working, so I am just wondering if it something to do with the drivers or the connections inside the laptop which it might be loose.
Does this laptop has an enabled/disable feature on the keyboard to lock the mousepad, which I might've accidently pressed which I can't find where it is on the keyboard.
Yours Sincerely,

Answer:Dell Inspiron 1545 - Mouse/Touchpad not working

Hi, I am using this driver on my Inspiron 1545 ALPS Touchpad Driver Driver Details | Dell US. It works well.

Good luck, werty

3 more replies
Relevance 89.79%

Is there a way to make the computer disable the touchpad when an external mouse is connected? I have been able to do so in the Synaptics settings on my previous computers, but on this one I don't have the option, even though I have downloaded the latest drivers. I can shut it off with Fn + F6 but it turns on automatically after a while and it's very annoying.

More replies
Relevance 89.79%

Hello, i searched this forum and the whole web,but i cant find a solution.Simple think i want is to automatic diable/enable touchpad, when i connect/disconnect usb mouse, or a simple shortcut to enable/disable touchpad.this Notebook cost me a lot of money and this simple basic operation isnt there?(have it with win 7 64bit, all drivers uptodate)

deskwise: Commodore64-Amiga 1200-Duron 600-Athlon 2400+-Pentium E7300-Lenovo ThinkPad T540pmobilewie: Panasonic-Alcatel-Alcatel-Nexus s-ZTE V5-Alcatel idol3other: lenovo tab 2 10, Cube UT30GT, Lenovo p1m

Answer:Thinkpad T540p how to disable touchpad -mouse plugged or shortcut

Apply this registry fix.
Windows Registry Editor Version 5.00


4 more replies
Relevance 89.79%

I have two Lenovo laptops.As many people have noted, the touchpad can cause unwanted behaviors when simply typing. This often causes the pointer/focus to jump to another point while typing.Ideally there is a simple way to toggle the touchpad on and off depending on whether an external mouse is attached (I am sure it is far too much too expect that Lenovo has a mechanism to automatically detect this condition and make the adjustment!)The "help" solutions I have seen include: 1) pressing fn+f8 (does not bring up the screen indicated, and indee the key on my two laptops indicates a different function for the f8 key)2) Through control panel, go to mouse and open the UltraNav tab and click a box to disable. However neither of my laptops have an UltraNav tab there. Instead there is a tab labeled "Thinkpad" which on my 11e provides NO "disable" option and on my E440 allows you to set various combinations of touchpad and touchpoint options, NONE of which include disabling both.3) Through control panel / Devices, disable the touchpad. There is no "disable" option available there.4) Toggling the touchpad on and off by shutting down, interrupting the boot process to enter Bios settings and turning off the touchpad. A solution that requires a user to contstantly change bios settings is so unweildy and riduculous that no further comment is neccessary. (I am running Windows 7 pro... the native OS on both laptops and any "solution" that involves Windows 8 or 10 is not an acceptabl... Read more

Answer:Disable touchpad on Thinkpad 11e and Edge440 which do not have Ultranav tab in mouse settings

Solution!!!(At least for the 11e!) (Like many people, the touchpad is only of any use to me in an emergency situation. I normally use an external mouse. Negative side-effects of the touchpad make it imperative to disable it under normal operations.) From total frustration, I tried uninstalling the touchpad drivers. Well, on the next reboot, the system automatically reloaded the drivers. !!! Then I swallowed hard and decided to disable the touchpad through BIOS as suggested by a Lenovo tech in a reply to another user. Ultimately I reached a resolution, which is not perfect, but so much better than the lack of configurability provided by Lenovo. This worked for me. No guarantees for you. Step one: Go to and download the outdated version of the synaptic driver/application. The name of the file is 0dtp02ww.exe it is version and it is dated 3/16/2012. Step two: Remove the Synaptics *APPLICATION* (not through "Device Manager") through control panel- applications. Step three: Run the file downloaded in step one. Step four: Open Control-Panel. There are several ways to get to the mouse configuration screen. One way is to just type "mouse" in the search box at upper right.. Under the options returned as "Mouse" click on "Change mouse settings". You will see that the "ThinkPad" tab has been replaced by one with the red and white Synaptics logo labeled "Device Settings". That ta... Read more

1 more replies
Relevance 89.79%

Am I missing something? I just succesfully implemented the Disable Touchpad When Mouse Is Connected by modifying the REGISTRY? I had to create the following entry.[HKEY_LOCAL_MACHINE\SOFTWARE\Synaptics\SynTPEnh]
"DisableIntPDFeature"=dword:00000033Why should we have to make a registy entry to make this valuable checkbox available. I figure I am Missing something or there is some reason Lenovo has disabled this feature (like some type of system conflict).

Answer:Disable touchpad when USB Mouse connected - requires Registry Change?

This option's always been missing. Don't know why.I've also heard that it doesn't re-enable the touchpad when you unplug the mouse.

2 more replies
Relevance 89.38%

Hi, dumb question.How do I use the touchpad -while- the mouse is plugged in?D... touchpad stops working whenever I plug the mouse in and it annoys me.How do I fix it? Thanks for reading, haha

Answer:G580 How to use mouse and touchpad at the same time?

Hi bubbasmith,
Welcome to Lenovo Community Forums!
Can you try checking under
    Control Panel
          / Hardware and Sound
                      / Mouse
You should have a windows with TABS on top and the last Tab on the right should be your touchpad settings.
 You will find an option Disable when external USB mouse plug in. uncheck it and it should work fine.

Hope this helps

Did someone help you today? Press the star on the left to thank them with a Kudo!If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.Follow @LenovoForums on Twitter!

3 more replies
Relevance 89.38%

Suddenly, my touchpad works when my wireless mouse is plugged in. It did not do that before (like the past 4 years) but now does. How do I get the touchpad to stop working when mouse is in use?

Answer:touchpad and mouse both work at same time

I know in Dell's there should be an option in the BIOS to control whether the touchpad is on or not. You can also disable the mouse in Device Manager, but then you have to manually enable it when you want to use the touchpad.You've been helped by a 14 year old.

5 more replies
Relevance 88.97%

I had bought a new laptop 3 months earlier and now it creats promlem as the touchpad pointor on screen stops very frequently and after pressing any any of the key as enter or any other key then it backs to the normal but again and again creating problem. the another problem is that while working the page up down bar always shooks to the top and not letting the bar to be scrolled down please suggest some effective solutions.i have windows 8.1 operating system and dell inspiron 15 r laptop.

Answer:Why does my touchpad pointer stop for a little time while on Dell Inspiron R laptop?

Have you checked with Dell support? Support | Dell US
That would be your best option.

2 more replies
Relevance 88.56%

Hi. I'm having a problem: Every time I try to click the "buttons" which is in X240 part of touchpad area I accidentially move the cursor. Can I somehow disable the button area?

Answer:how to disable the mouse movement when clicking the "buttons" on the lower edge of touchpad

Hi Pekkman,
Welcome to Lenovo Community!
As per your query we understood that you are facing issue with Touchpad on ThinkPad X240.
To resolve the issue please check if you have installed touchpad driver for your system.
To change the Edge motion setting please go to Control panel ? Mouse option ? Go to UltraNav tab ? Go to Touchpad setting ? Expand Pointing ? Expand Edge Motion, and configure the settings as per the requirement.
Please click here to view the setting on touchpad.
Below is the link to enter the downloads page and download latest application accordingly, please click on "Select Product" then in "QUICK PATH" enter the MTM no. select the exact model.
Hope this helps!
Best regards,
Hemanth Kumar

Did someone help you today? Press the star on the left to thank them with a Kudo!If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.Follow @LenovoForums on Twitter!

4 more replies
Relevance 88.56%

I grabbed the 5/2011 drivers for UltraNav from the Lenovo site and it appears that an option 'to disable the integrated pointing devices when an external pointing device is present' does not exist, or at the very least I can't easily find it.  Please please please please tell me I'm simply being dense and this behavior is very easy to enable. Seriously, the 5-year old Dell drivers I had with my old machine did that, and this is driving me BONKERS. Alternatively, if what I'm doing here is feature-requesting, I'd be like 50% there if I could Fn+F8 and have an option to kill both the touchpad and the trackpoint - alas, I can disable 1 or the other BUT NOT BOTH WITH THAT OPTION.  Can I really not disable both? Lenovo W520, Windows 7 Professional 64-bit.

Answer:Option to disable UltraNav (touchpad + trackpoint) when external mouse is connected

I've never seen such a feature with the UltraNav drivers. You could just max out the PalmCheck and then set it to touchpad only.

8 more replies
Relevance 88.56%

New ThinkPad T440p and the first issue I encountered is there is no option to disable the touchpad when an external mouse is detected. I don't want to do it via the bios or some other hack as I use the touchpad when it is not convenient to use an external mouse. So it should be able to do the switching as needed, this is a simple feature that other manufacturers have had for years and years.  I already upgrade the UltraNav Driver to the latest v18.0.7.57 and that didn?t present a solution. I am running Windows 7 SP1 - 64bit.


Go to Solution.

Answer:Thinkpad T440P no option to disable touchpad when external mouse is connected

It's technically part of the driver, so try the registry edit here if you can't find the option in UltraNav settings:

7 more replies
Relevance 88.56%

Dear all,
Since yesterday, the built-in TouchPad mouse does not react anymore. In properties it says "the device is working properly", but it doesn't...
I am now using an external mouse.
How can I restore the TouchPad mouse? When I open the control panel, I get the possibility to uninstall the Synaptics driver. Should I?
Thanks for your help!


Answer:TouchPad mouse does not react - Synaptics PS/2 Port TouchPad


What notebook model do you have??
Please post this info always!!!

Regarding your issue;
Firstly you should try to remove the old touchpad driver and after you have downloaded the newest version of touchpad driver from the Toshiba European driver page try to reinstall it!

Should works?

3 more replies
Relevance 87.33%
Answer:Touchpad driver shows"installed successfully" but it doesn't work neither it shows in control panel .

Thank you for writing to us!
We would suggest you to uninstall the drivers first and restart the system and then reinstall the drivers from the link:
Once updated kindly check in device manager if the drivers come up.
Kindly private message the service tag and email address.

1 more replies
Relevance 87.33%

Hi, I have a cable modem connection with 3 computers hardwired to the cablemodem. All worked fine until I tried to fool around the other day with an old DLink router to try and get a wireless connection going, I'm no expert and I was having a hard time getting it working. Gave up last night, and today I tried moving some ethernet cable connections around and then attempted to see if my main (wired) laptop could get on the wireless network, so I went to CONTROL PANEL | NETWORK CONNECTIONS on my laptop, and DISabled my normal, wired "Lcal Area Connection" icon, and the ENabled my "Wireless Network COnnection" icon. It still couldn't detect the DLink wireless router, so I thought "well, enough fooling with that Dlink router, I just can't get it going", and tried to put my Network Connections back to my normal hard-wired state. So I right-clicked on the "Wireless Network Connection" icon and selected DISable, but this came up:

"It is not possible to disable the connection at this time. The connection may be using one or more protocols that do not support Plug and Play, or it may have been initiated by another user or the system account".

I was able to ENABLE this easlity just 30 seconds ago, but now I can't DISABLE it. So now I'm stuck with no internet connection at all - I can't disable te Wireless connection in order to return back to my normal hard-wired Local Area Connection.

My laptop is runni... Read more

Answer:"It is not possible to disable the connection at this time"

Never heard of that happening. You also cannot enable the ethernet?

I'd Restart and see if that cleans things up sufficiently.

2 more replies
Relevance 86.92%

So now that I have gotten the Windows 10 3-finger grestures to work on my Dell XPS 13 9333 (2014), it looks like one of the most useful features finally introduced in Windows 10 --the ability to scroll windows out of focus without having to click them first-- is not working with my touchpad, even though the option is clearly enabled in the Settings app.
Hower, it does work just right with a wireless Logitech mouse, in the exact same situation where the trackpad fails to work. Even more weird is that I have gotten it to work with the touchpad if the window in focus is one of the Modern/Metro apps, but it is just impossible to get it working with "normal" software.
I am running the latest version of the Synaptics Dell Touchpad driver (v., just installed from the Dell's website after uninstalling the previous version.
Anyone experiencing the same issue? Suggestions?
Thanks in advance,
-- Pol

Answer:Windows 10 "Scroll inactive windows when I hover over them" not working on Dell XPS 13 9333 touchpad

I have the same problem. Didn't find the solution anywhere on the Internet, nothing seems to work...
my laptop is Dell Inspiron 3542

1 more replies
Relevance 86.51%
Answer:Laptop Z710 touchpad/mouse frozen for 2nd time,,,Why? and Help unfreeze please

Welcome to Lenovo Community Forums!
 Try Performing a clean boot and see if it will resolve the issue.
Try observing the computer after you do a clean boot.
Hope this helps

Did someone help you today? Press the star on the left to thank them with a Kudo!If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.Follow @LenovoForums on Twitter!

2 more replies
Relevance 86.51%

Not really sure what genre this problem should be on. However i have recently purchased a Fujitsu Siemens Amilo Li2727 notebook. Working fine when i got it but i decided to use a usb mouse instead of touchpad now the touchpad has stopped working entirely even when usb mouse id plugged out. i really want to resolve the problem. i have already gone onto control panal, mouse but the touchpad does not come up as a device. Any help appriciated thanks.

Answer:Touchpad not working, usb mouse does, touchpad never works even w/o usb mouse

Hello Tristan,

Welcome to the forums.

Been a while since I had a laptop, but I seem to remember there being a setting on what to do with the touchpad when the mouse is plugged in. Unfortunately I don't remember where and have no way of finding it.

Have you tried rebooting with the mouse unplugged?

Sorry I can't be of more help. The manual for the laptop ought to have that info in it somewhere.


5 more replies
Relevance 85.28%

Just purchased three Inspiron 15 5567 laptops (i5 @ 2.5GHz, 8 GB RAM, 256 GB SSD) and one user is asking for a 'docking station' or 'port replicator' so he has a single connection to disconnect when he needs to move the laptop.
Presently, he has connected an HDMI monitor, the GB network connection, and three USB connections, which pretty much "maxxes him out" as regards external devices, and lends to his "confusion factor" when he needs to travel with the laptop.
As a relative 'novice' with a laptop (he previously had an OLD Optiplex GX280 Pentium-4 desktop), he is 'uncertain' about connections to externals so I suggested the 'dock' or 'port replicator' to address this. 
Now I need help in determining what is "best" for this use: the Dell D3100 USB 3.0 dock or something different(?).  Unfortunately, I've read a few 'disheartening' reviews in regard to the D3100, but what might be a viable alternative? (bearing in mind that this has to be 'brain dead simple' for this user..)
So... Can anyone suggest alternatives, or give an 'unbiased' assessment of the D3100 dock station..?

More replies