Computer Support Forum

HP ENVY 17.3 Broken Left Hinge

Question: HP ENVY 17.3 Broken Left Hinge

I have a HP Envy 17.3 Model: 17-j013cl . Left hinge broke. Did some research and it seems alot of HP costumer arehaving this isue.

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Answer: HP ENVY 17.3 Broken Left Hinge

@rolan2jr



I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Forum.

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Very frustrated with this...I opened the laptop gently as I would always do  and the hinge on the left side of the laptop just snapped and popped out of the plastic monitor frame.  The design of the hinges are just terrible and i can now see how they work because the case has been damaged just from opening and closing the laptop.  I can now see inside the whole left side of the case.  To top it off I have already invested considerable time into upgrading the OS to Windows 10 and customizing and installing software on this laptop. I cannot close my laptop entirely since the screen closes on an incorrect angle. Since I am out of warranty, is there any way to fix this problem? After reading several posts, it seems to be a common problem with the envy models.

Answer:HP ENVY dv7-7233nr Broken Left LCD Screen Hinge; Left side o...

@phosfate00

  I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

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The right hinge broke on my ENVY m6. Now the left one is about to go. The waranty is up and I have noticed that this is a common problem with this product. I should hope that there has been a recall on this. HP should at least repair the issue free of charge (waranty or no waranty). I take great care of my things and my computer is no exception. Please give me advice on this one. I am extremely disappointed at this point.

Answer:Broken right hinge. Left hinge about to go on my ENVY m6

Hi @NeiCe , I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post serial numbers and case details.If you are unfamiliar with how the Forum's private message capability works, this post has instructions.

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I purchased my HP Envy TS 17 Notebook from Costco and now the left hinge is broken. I have used it exclusively for school and have taken very good care of it; however, now, I am unable to close it. The left hinge hangs and the case is popping apart. So far, I had been very happy with the laptop, but this definitely a problem. I paid nearly $ 1,000 for this computer. At the time of purchase, I was completely unaware of the previous hinge problems in HP laptops.  Please help!!

Answer:Envy TS 17 Broken Left Hinge

@cy2491

  I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

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I've had my envy 17 for 3 years all went well until yesterday when the hinge broke. I see it's a common problem can anybody from hp help please?

Answer:hp envy 17 broken left hinge

@e-claire

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

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Hello can you please help me with resolving my broken left hinge problem. Also this has made my fan stop working. 

Answer:HP ENVY 17 LEFT BROKEN HINGE

@SteveKerr

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Forum.

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After two years of use the left Hinge on my HP Envy broke.  Where does one get it fixed and is it fixable?  It seems to interfer with the usage if one moves the lid back and forth.  Is it connected to hardware that will evenutally shut my computer down?  I would rather be able to take it a part and put a replacement hinge instead of sending it away? 

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This is in response to the 2014 post, "HP Envy 17" Left Hinge and Casing," and I'm posting here b/c I'm not able to reply in that thread (maybe HP got tired of hearing about it?). I am having the exact same issue but with my HP Envy 15.6". I purchased it 13 months and 3 days ago. Up until this point, I've loved it. It's been an excellent machine. That is until this morning. The left hinge completely broke and the plastic piece detached. When I close the laptop I can place it back on, but when I open it up it pops off again and makes popping noises. I want to note that I have taken good care of it, gentle care (in fact I haven't opened and closed it very much, no reason the hinges would be worn after only a year), and basic, routine usage. I don't know what to do. I'm concerned that this will only get worse over time and am worried of the potential internal damage this could cause. I've read all of the threads, the many, countless customers who have the same issue. It really calls into question HP's brand and the quality of their products. I assume my warranty is expired. And it's very suspicious that this happened just at the year mark, about a month after my warranty expired. This seems to have been a known problem since 2014 (almost 3 years!) with no solutions for customers. The only option I've seen is a repair at around $150-300, which I think is outlandish to pay and insulting to customers. This is not average "wear and tear." This is clearly a design flaw... Read more

Answer:HP Envy 15.6" Left Hinge Broken

@Ml_holladay

  I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

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My left hinge is broken I am guessing by reading other complaints? I have had this laptop for a little over a year and have never mishandled it in and kind of way. Now it will not turn on because it is saying problems with the fan because everytime I open it the bottom pops off. I tried to email HP but they would not reply because my warranty was up August 15th. I was wondering how much it would cost for HP to fix it? Or the Geek Squad with Best Buy? I need it fixed as soon as possible! It is my school laptop.

Answer:Left Hinge Broken HP ENVY

@Rle421

  I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

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My left hinge has broken and is slowly pulling the computer apart everytime I open it.  Small peices of plastice are breaking off as a result.  This computer has been treated very well and has never been dropped.  I read that this is a common problem.  How do I go about getting it fixed?

Answer:HP Envy 17.5 Left Hinge Broken

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

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The left hinge of my Envy 15 has broken for no obvious reason.  It started about a week ago and is getting worse. The case near the hinge is now opening up and today a screw fell out.  It's no longer under warranty, but it looks like this is a common problem.  Can I get this fixed through HP?  

Answer:Envy Left Hinge Broken

@BEVEL88

  I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

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Hello, I have a problem with the left hinge on my HP Envy 17 Quad Edition Laptop. At some point the casing around the hinge started breaking up causing litle bits of plastic to rattle around inside the laptop. This caused the fan to stop working resulting in 90B errors on startup. The lid is now stuck in the open position and cannot be closed without further damanging the laptop.  This laptop is over 3 years old and out of warranty, but otherwise in great condition.  I would simply like to get the casing repaired. Can HP help me with this? 

Answer:HP Envy-17 Left HInge broken

@rhinmass

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

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I purchased a HP Envy TS 15 notebook in December 2014 and so far it works fine but no longer under warranty.  However, the left hinge of the laptop is broken which leaves the top left corner of the plastic cover with a slanted appearance against the screen.  Also I noticed from previous posts that there is a flaw with the hinges with some of the HP Envy laptops.  Now, what can be done to fix the broken hinge?  Thanks for your assistance.

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The left Hinge on my HP Envy has become loose; this poses a problem when opening/closing the lid as it grinds against the casing.  I've had a lot of difficulty navigating HP's Customer support website.  I travel a lot with this laptop and despite treating it with great care the hinge has come loose/broken (from what I understand has become a common problem).  I am out of the warranty and was wondering if anyone could point me in the direction of a few repair options.  I like HP, I find this whole issue disheartening.   Thank you for any help you can give.   

Answer:HP Envy Broken (Left) Hinge

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). 
Thank you for visiting the HP Support Forum.

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Same issue as the hundreds of other posts on Hp (hinge problem?) Laptops. Who can I contact to get a quote for and arrange repair.I'm disappointed that I had to search hp support to get information about this,  and have never been contacted about it first.Regards,Dave

Answer:envy 17 broken left hinge

@Dfrikes

  I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

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The left hinge has broken on my laptop and it is pullign the plastic around the screen off, does anyone know how to fix as i am out of warantee?

Answer:Envy 6 left hinge broken

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). 
Thank you for visiting the HP Support Forum.

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Just like everyone else the left hinge of my laptop is broken and seperated from the casing and my laptop has never been dropped or broken.  Based on all the messages this appears to be a design flaw,  I would very much appreciate a call back from support regarding this issue.  Thanks.

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My laptop is out of warranty, but the left hinge is broken.  Is there any chance I can get HP to fix this?  It's frustrating. Thanks!!

Answer:HP Envy Broken Left HInge

@69RoadRunner

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Forum.

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I only had my laptop for a year and a half when the problem started. The left hinge is broken and now, I don't close my laptop anymore in fear of not be able to turn the power on anymore. The left part of the laptop is elevated (because of the parts from the broken hinge) and and I feel that everytime I move the screen, it might fall apart. Everytime I adjust the screen I hear a sound that feels like it's going to break anytime soon. The power button seems to get affected too, and I fear that in a few days I might not be able to turn it on. This has been ongoing problem for years with hp laptops and why is it that hp is not doing anything about the issue?

Answer:HP Envy Left Hinge Broken

@grazzie2

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Forum.

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Hi, I've had my HP Envy for just over two years and I'm the only user of the laptop.  About a year ago the left hinge broke through just opening the case - never dropped, not too much force but clearly a defective part.  As the laptop was needed for daily use, I thought I would tolerate the issue through necessity.  However, more recently the gap between the case has become bigger and I'm more concerned about the laptop overheating or developing an even more terminal issue if it isn't fixed. I was shocked to find out how much of widespread this problem is and that I'm not alone in this issue.  My warranty has expired but HP has developed and sold a defective product that needs to be corrected.  I like this laptop and don't want to have a useless 900 laptop.   I look forward to a reponse to resolving this issue. Thanks, 

Answer:HP Envy 17 Broken Left Hinge

Well you have a sympathetic audience but this Forum is for fellow end Users. All we can do is flag this for intervention by HP staff to see what they will do for you. 

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I also have a left hinge issue with my Envy.  I've been looking around on-line, and it seems like this is a notorious problem.  Mine is barely over two years old, and hardly ever used.  Never been dropped or mis-handled.  Will HP fix it, or reimburse me to have it fixed?Thanks

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Had this laptop for 1 year and 5 months, the other day my left hinge just started poping out when I open and close it. It looks and sounds bad, though I can pop it back in, I have a bad feeling it's going to get worse and the other side may start. Of course my warranty just expired 5 months ago, and I've heard other reports of this so I hope I can get this fixed for free since it seems to be a HP design flaw. I use my laptop as a desktop really so I use the HDMI and only used the actual screena  few times, I lift is just enough to hit the power button, but this still happened. I'm not sure how to go about this since HP keeps trying to charge people for this fix. Thanks!

Answer:HP ENVY m7-j010dx - Broken Left Hinge

Hi @Broth3rz ,
 
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publically post ( serial numbers and case details).
If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
 
Regards,George




I work for HP

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I've got a HP Envy 17 J171sa touchsmart laptop. It is just 2 months out of the the 2 year warranty and now the left hinge is making a cracking noise when opening and pushes the bottom of the casing open. This laptop has already had to go back under warranty twice, once when it was 2 months old for a new motherboard and then 5 months ago a white spot appeared on the bottom left side of the screen and had to have a replacement screen, now this. I expected better quality from HP especially when it was nearly 1,000 to purchase the laptop. I've looked after this laptop and been very careful with it, only opened and closed once a day and would not expect this to happen. Very disappointed.

Answer:HP Envy 17 - J171sa left hinge broken

@Slinkysilver

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
 
Thank you for visiting the HP Support Forum.

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 Hello,The left hand hinge of the notebook is broken and is not functioning.  I cannot close the lid.  The case bottom has separated from the notebook in the bottom left corner of the notebook.  please help.Thanks

Answer:Envy 17t-j100 left hinge broken

@JohnChit

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Forum.

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Hi, I have HP Envy Touchsmart 15" laptop. From last few days, I ma facing the problem of broken left hinge. I have gone through several HP forum post and it seems to be manufacturing defect. Every HP Envy user is facing the problem after an year. Please help me in fixing the issue asap as it is impacting my work.. Thanks in advance. RegardsPuneet

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I bought HP over Acer, Lenovo and Asus because i believed that the one thing that HP offers each time, is exquisite build quality. However, today I was met with a nasty surprise. The left hinge (one near the power button) has seemingly come undone, as if on its own.  Surprised as I was, I contacted technical support. Surprise Surprise, my warranty information is wrong. Ive lost out on half an years warranty services.  FLASH BACK: DUBAI - Notebook bought on the 3rd of Feb, 13 - High hopes.SKIP TO PRESENT: INDIA - Broken hinge and warranty lost. So I took a deep breath, and opened up the trusty HPSA again, informing the specialist about my "mistaken date of purchase" (note, I am in India at the time). I am informed by the technician that i have to "contact the HP tech assistance in UAE to rectify the issue." STRIKE ONE. So, everyone knows how "good" the waranty services in India are. I remember having an old all in one HP printer. The printer malfunctioned, so we took it to the closest "Authorised" HP service centre. The first day we went, we werent given any "service". The next day we went, they claimed NOTHING under the warranty covers it. They could be right, but oh well, we paid for rectification. So now I'm feeling like its going to be a repeat of the last time. And its funny, since I have found A LOT of people with the same problem. I dont want to rubbish the customer support, BECAUSE I HAVE S... Read more

Answer:HP ENVY 6 1090ee - Broken Left hinge

Hey anand602,  I'm very sorry to hear that you're having this issue. I have forwarded your case to the proper department. You should hear from someone via private message in the next 24-48 hours.  To check your private message, login to the HP forum. There will be an envelope in the top right corner next to your username.  

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Left hinge pushes case open. When this first started I would hear a bizarre noise from the cooling fan when I would try to snap the case back together. The problem was bad enough that I stopped opening and closing my notebook computer to prevent further damage. Now the cooling fan appears to have failed altogether. I am out of warranty, but this seems to be a design or material problem as I have seen a number of similar posts on support forums. Please help. I'd love to use my computer as intended.

Answer:ENVY 17 - Left Hinge / Broken Case

@dhsherbert

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Forum.

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I have the same problem as many others on the forum-the left side hinge broke in normal usage.   The laptop is out of warranty by 8 months.  I called HP support and was informed there is no recall.  This is my wife's latpop that she uses for many hours each day.   Is there any assistance available from HP?  I am sure this is a manufacturing defect. Regards,

Answer:HP Envy 17t-j100 broken left hinge

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details)..
Thank you for visiting the HP Support Forum.

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Hi, i have my left hinge broken. it all of a sudden started geting harder to open the laptop and in 2-3 days when i pused the screen upwords its jut broke. i would liek to know how i can get this repaired. i also noticed that the left side of the laptop is heating up so badly. I have checked the warranty and it has expired. please let me know how i can get this repaired. I HAVE PURCHASED THIS ITEM ON 23/03/2013 WITH 1 YR WARRANTY BUT THE WARRANTY CHECK SHOWS THAT THE WARRANTY HAS EXPIRED ON JULY 2013.     

Answer:HP ENVY 6 1090ee - Broken Left hinge

I just sent you a private message. If you are not sure how to check your forum messages, this post has instructions.

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As has happened with many other people, the left hinge on my laptop is breaking loose.  I just dumped out a bunch of loose plastic chips that were rattling around inside.  I have to hold the bottom half of the case closed to keep the hinge from prying the case open when closing the laptop.  The right hinge seems OK so far.  I assume I need to get this fixed...

Answer:HP Envy 17t-j100 left hinge is broken

@RobW75080

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

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Bought my expensive laptop in 2014 and just over a year the left hinge started breaking. Its a sparingly used laptop and now seems to pull away at the bottom panel if I try to open or close the display . The left hinge is prying the bottom panel.I am worried the laptop will break if I try using it anymore. Never been dropped and was taken good care of.Did not expect HP to give way so easily when other laptops much cheaper dont have this basic hinge issue. At this point I am terribly disappointed with HP but need to get it fixed. Please help.

Answer:Broken left Hinge on HP Envy 15t Quad

@bc422

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post serial numbers and case details.

If you are unfamiliar with how the Forum's private message capability works, this post has instructions.

 

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Hi everyone I really need your help the left hinge on my Envy 17 m-7 broke from just opening the computer.I've spent hours trying to find videos or instructions on how to fix it, but I can't find any. I dont want to ruin it. Thank you,A.G. 

Answer:left hinge on Envy m-7n109dx broken

@Ronyin

  I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

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HI:  I saw one topic in the forum about complaining this type of laptop left hinge broken issue, many customers like me had same problem. i bought my laptop from microsoft store directly almost 3 years ago, my wife used it at home without moving most of time  and not opening/closing quite offten, just 2 months ago, my wife changed job and needed to carry the laptop between home and office, then only 2 months past, this laptop was broken on left higne, she was really connerced laptop would not work anymore one day when opening it.  what a bad hardware quality it is! based on many people had same issue, almost for sure, it belongs to kind of design or product defective, should be recalled.  i post pictures to show where issue is and my laptop info. hopefully i could be treated as HP customer thanksym3017

Answer:HP envy 15 smarttouch left hinge broken

@ym3017

  I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

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I bought my envy j115tx 15" touchsmart end of Aug 2014 . Its nearly 4 months old and recently the left hinge on my laptop has dropped out of position and has pushed the back casing of the laptop out, disrupting one of the fans.It has not been dropped. I noticed it had become creeky when opening the lid of the laptop, I can see the back casing popping out when opening the the lid and the Kensington lock is out of alignment (as it pops down with the back casing) Been using HP servers at work and recomended but this is my first HP product for personal use and the hinge design seems to be a serious flaw here. Need a solution guys... have read similar posts about same issue..whats going on?

Answer:HP ENVY TS 15 Notebook Broken left hinge

@Eques ,
 
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.Thank you for visiting the HP Support Forum.

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I am having the same problem as those on the following posting: http://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/HP-Envy-17-Touchsmart-left-hing... My left hinge is broken and has been for quite some time.  Please have HP contact me for a repair or replacement.

Answer:HP Envy 17 Touchsmart left hinge broken

This is NOT official HP Customer Support and I, as most other persons on this forum, do not work for HP. This is a peer-to-peer user supported forum for HP products. HP maintains no official presence on this forum and it is unlikely that HP will respond in an official capacity. Any reply from a HP employee represents their own opinion and not that of HP's.  I am sorry that you are having issues with your computer. I have forwarded your concerns to the HP Forum Administrators for possible escalation. Please watch for a PM (private message) from an HP Representative on this forum. If you have any further questions, please don't hesitate to ask. Please click the white KUDOS star to show your appreciation

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HP Envy 17 Touchsmart left hinge broken

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The left hinge on my laptop appears to have become unattached or broken.   Thankfully, this has not affected the performance of the computer.  I called HP to find out the cost to repair this and was quoted $412.76!  I can't help but notice that were numerous posts concerning this same problem.   Has there been a recall that I somehow overlooked?  We have purchased several HP laptops and printers and have had no major problems until now.  I am hoping to have this fixed at much less than $412.76!

Answer:HP Envy Touchscreen left hinge broken.

@Cece7220

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post serial numbers and case details.

 

 

 

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The left hinge is broken on my HP Envy 17" Touchsmart notebook.  The bottom plastic casing is also coming away. It is hard to open and close the laptop without causing more problems and I'm worried about the screen cracking.  My local tech service has been trying to source replacement parts, but has found none available. They have identified that this is a common problem with this model, and I see there are hundreds of postings with the same problem.  Please could you help?

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Some time ago, I noticed my left hinge wasn't working correctly. I began to split the computer apart while opening and closing. I've seen this is a pretty wide-spread issue with this model and i'd like to know what can be done. I've just been keeping it open, as to not make it completley unusable, but that's not a real solution.Thanks for your help!

Answer:HP Envy m6 1125dx left hinge broken

@omarhani

  I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
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I have bought this laptop with high configuration in Nov 2013, on March 2014 I found the Left Hinge broken, I keep on using for some time then keep using with external monitor, now i wanted to get it fixed, and noone fixing it saying no parts available, please help me to fix it.

Answer:HP Envy 17 Touchsmart left hinge broken

@ankitShah

?Thank you for using HP Support Forum. I have brought your issue to the appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post ( serial numbers and case details).

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Thank you,
Omar

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Had to take apart my laptop last night. Found the left hinge had broken away from the plastic. Found a number of threads about this exact topic. Would have replied to one of those but it appears they are closed. Need to know where to get a replacement part. If this is the wrong forum please move to the correct one. 

Answer:HP Envy Touchsmart 17" Broken Left Hinge

@KickingWing

  I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
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Hello, I was wondering if anyone would be able to help me. Recently the left hinge on my laptop has dropped out of position/broken and has pushed the back casing of the laptop out, disrupting one of the fans.It has not been dropped this is through everyday use. I noticed it had become creeky when opening the lid of the laptop, So i stopped using it as I had finished university for summer and my ipad met my everyday use. A month later I had to get a file off my laptop so I opened the lid and the hinge popped out of position/broke this is when it occurred . It no longer opens and closes correctly. I rang hp explaining the situation and said that the laptop is currently under warranty and Only 11 months old. They said that this type of thing wasn't covered under warranty as it was classified as "everyday wear and tear" and that I would have to pay 150 to fix it. Would anyone be able to advise me on how to get it fixed under warranty. As I don't want to pay another 150 pound on a 750 pound laptop because hp used non suitable hinges, which seems to be a common issue. Thanks Matt

Answer:HP ENVY TS 15 Notebook Broken left hinge

I just sent you a private message. If you are not sure how to check your forum messages, this post has instructions.

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My laptop is out of warranty, but the left hinge is broken.  Is there any chance I can get HP to fix this?  It's frustrating. Thanks!!

Answer:HP Envy J0G76AV Broken Left HInge

@69RoadRunner

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

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My Envy 17 has the broken left hinge. I would like to find a replacement pair to swap them out. Also, because this appears to be a long time issue with the HP notebooks, what is HP doing about this? 

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My HP has had a hinge failure.  I purchased it less than a year ago and it has been giving my problems for a few months now. When you open or close the lid, the bottom casing literally splits apart. There is some broken plastic piece inside. I would really hope there is a resolution for this? Thanks,  Laceb

Answer:HP ENVY 17 Leap Motion SE NB PC BROKEN LEFT HINGE

@LacebKhooly

?Thank you for using HP Support Forum. I have brought your issue to the appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post ( serial numbers and case details).
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Thank you,
Omar

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Hi, I have a HP envy 17-j141na which still has extended warranty cover. The left hinge internal mountinghas just crumbled inside the case and the bottom cover has come away. I have just found out this seems to be a common problem.What do I need to do to get the hinge repaired? I can not use the laptop as the screen is loose and the bottom panel will become damaged. Thank you for your help 

Answer:Hp Envy 17 Broken left internal hinge mounting

@Bryaire

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

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My laptop left hinges just broken, what should i do?? Can I fix it? Please help 

Answer:Left hinge broken in Envy SPECTRE XT laptop

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
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Help my left hinge became stiff and then it has broken the fan.  How can I get this fixed?

Answer:Hp envy touch smart 17 broken left hinge

@Balrog67

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

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My wife's Envy m7-n109dx touchscreen laptop has a broken hinge on the left side.  Just happened on 9/21/16.  Product # is M1W11UA#ABA.  I have the same model but no issues yet.  She takes great care of it because of the cost. Never been dropped or mishandled.    She went to open the cover and heard an unusual creak and when she closed it she heard a snap.  We bought ours on 2/8/16 so still under warranty.  Any one else have the same issue?  Online research shows that other models of Envy laptops having the same issue. 

Answer:Broken left hinge on HP Envy m7-n109 laptop.

@BWells

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

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I'm having the same problem as others with my HP envy 17. The left hindge has broken without any drops or setting it down to hard.

Answer:HP Envy Touch Screen left hinge broken

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

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The left hinge on my My Envy 6-1019NR sleekbook snapped and is now broken. The hinge is now sticking outside of the bezel. All I did was just open my laptop like I normally do and the hinge snapped. I didn't drop it. This is very frustrating because I've had this laptop for 3-4 years and I've been opening it up as normal. What's also frustrating is reading from previous forum posts (http://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Frustrated-with-HP-Envy-6-1001T...), this was a bad design issue that has affected many other customers. What can I do to get this fixed? I don't think I should pay $60 to fix a design flaw issue to 'cut corners,' and my warranty expired.

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First, I LOVE Hp laptops!!! Being the one that buys all the Electronics for my household.  We currently we have five, everyone has a HP laptop. But my HP ENVY TouchSmart 17-j140us  The hinge just snaps and pops every time you open the laptop and now the case Is coming apart no mater how carefully I try to  Open It   I paid over $1000 for a glorified paperweight.  Its only 18 months old!!!!! After doing a search on the internet this must be a known Issue with this laptop case design ,   Thank you for your time, The Dimmer fammily U.S. Army attive duty.

Answer:HP Envy laptop broken left rear hinge.

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). 
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Broken Left Hinge is there a recall for this?

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Help my left hinge is broken like so many others and I'm out of warranty! I just spent 2 hours on the phone with HP only to discover I will be charged $220!! It's clearly a design error since it's happened to literally hundreds of others with this computer! There needs to be a recall it's not fair to have to pay for something that I've never dropped, etc. I've also read where some have gotten theirs repaired free of charge without being covered under warranty 

Answer:Broken left hinge HP envy m6 n010dx notebook PC

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). 
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My left hinge broke in such a way that I can't open my laptop without worrying that I'll completely break off the screen. The left hinge is now in a crooked orientation, which causes the immediate area above the hinge on the laptop lid to be cracked and lifted off. There is also a crack on the laptop lid above the right hinge similar to how the left hinge was before it broke. From my understanding, this hinge issue is a common problem with HP laptops. Since my laptop is out-of-warranty, I would like to get more information as to how to get this fixed. 

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My left hinge has recently become visibly broken, with the top keyboard metal casing and the bottom black plastic casing becoming seperated near the hinge. I have also noticed the fan making rattling sounds as if broken pieces from the hinge have entered it. The right hinge also was slightly opening the case but tighting the screw on that side has kept that from reoccuring. Although I put in a new screw into the left hand side from enderneath the case, it has since fallen though into the casing or out completely due to the broken hinge part inside. I have seen many posts on here talking about a similar problem and many have been frustrated with the poor repsonse from HP who haven't wanted to repair the laptops for free in these cases, as this seems to be a design fault. I am no longer under warranty and do not have 100 + to fork out on a laptop which was roughly 800 RRP which is not even 2 years old due to a design fault. Is there any other way of repairing. Also, I had someobody look at this, and they say this can only be repaired with a new top case part number 720570-001.However, this isn't directly sold by HP at the moment, only through resellers and it seems that is roughly 180. Any help on this issue would be much appreciated as I am a student and tutor  and so I rely on this laptop very much and it is vital that it is working without issue at the moment as it is the middle of exam period. Regards,ARIA

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One of the screws that holds my HP Envy 17 - j013cl laptop casing together no longer attaches to anything. It appears that the screw was once attached to a plastic fitting, but now that fitting is broken and the pieces of plastic are loose inside the laptop. When I open the laptop, the casing pulls apart near the hinge. I purchased the factory refurbished laptop in January of this year. How can the laptop be repaired? One source told me that they would have to replace the entire cover ... IF they could find one.  Is this repair covered under warranty? I just found a topic for the same issue with the dv7 "dv7 Left hinge pulling case apart? What the heck!".  It appears that HP have some real widespread problems with the left hinge of their laptop casings!

Answer:HP Envy 17 Broken Screw Fitting on Case Near Left Hinge

I just sent you a private message. If you are not sure how to check your forum messages, this post has instructions.




I worked on behalf of HP.

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Relevance 105.37%

My left hinge has recently become visibly broken, with the top keyboard metal casing and the bottom black plastic casing becoming seperated near the hinge. I have also noticed the fan making rattling sounds as if broken pieces from the hinge have entered it. The right hinge also was slightly opening the case but tighting the screw on that side has kept that from reoccuring. Although I put in a new screw into the left hand side from enderneath the case, it has since fallen though into the casing or out completely due to the broken hinge part inside. I have seen many posts on here talking about a similar problem and many have been frustrated with the poor repsonse from HP who haven't wanted to repair the laptops for free in these cases, as this seems to be a design fault. I am no longer under warranty and do not have 100 + to fork out on a laptop which was roughly 800 RRP which is not even 2 years old due to a design fault. Is there any other way of repairing. Also, I had someobody look at this, and they say this can only be repaired with a new top case part number 720570-001.However, this isn't directly sold by HP at the moment, only through resellers and it seems that is roughly 180. Any help on this issue would be much appreciated as I am a student and tutor  and so I rely on this laptop very much and it is vital that it is working without issue at the moment as it is the middle of exam period. Regards,ARIA

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I have two issues. The first is that my battery stopped charging right after by warranty exprired causing me to be unable to use my laptop unless it is plugged in. The second is that the left hinge is broken, causing my bottom case to come apart. This has also caused an issue with my fan (from a broken piece interfearing?) which causes my laptop to overheat.  This is unacceptable. This laptop was expensive and I depend on it daily to run my business. 

Answer:HP ENVY dv7 Notebook PC broken left hinge and battery issue

@Bjsawyer

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

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The screw is lost some where in the laptop, the left corner seperates near the hinge when I open the lid. Laptop just a year old. 

Answer:HP Envy 15 Broken Screw Fitting on Case Near Left Hinge

@deeptomar
?Thank you for using HP Support Forum. I have brought your issue to the appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post ( serial numbers and case details).If you are unfamiliar with the Forum's private messaging please click here to learn more.Thank you,Omar

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I have bought this in 2013, I haven't used the laptop in the past 3 years because of personal reasons.When I wanted to use the laptop again, I found that the left hinge is malfunctioning.I have found that this is a common problem in this type of laptop so I asume that there is already a solution for this. Does anyone know how to solve this problem?  

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 I have the exact same problem that I had been hearing when using the PC for a whie, maybe 6 months or more, but did not actually see the issue until I had to take the case apart to replace a fan that had failed (according to BSOD). What turned out to be the cause of the constant clattering and the fan failure, etc. was the pieces of the base that ,once upon a time, held the fitting that the hinge screws went into. The aggravating thing about this is that I had a Care Pack that had just expired on 8/15 which I feel sure would have covered at least the fan replacement if not the required parts for the hinge. If anything is being done about this issue, please let me know 











Solved!
View Solution.

Answer:HP Envy 17 Touchsmart left hinge broken screw fitting

Kevin, As a direct result of your input, I have since been contacted by Shaun with the Hewlett Packard AMS TCO Escalations Team and it appears that we may have come to an agreeable solution to resolve my broken hinge and destroyed fan issue. Although it is too soon to mark this as Resolved, I am really happy with the degree of ownership that Shaun has taken with my concerns. I do feel that this will come to a positive conclusion and will be sure that Kudos are made to you and Shaun and others as merited. New Parts, including new hinges and top and bottom cover, all received Saturday (overnight shipping included). Many Thanks to you and Shaun for your help. You have restored my faith in HP. Thanks again for your assistance. Gary Nordmeyer 

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It appears that this is a common hardware problem for over two years, based on  the posts.  This is my son's laptop for college, so we have now had to swap out our home Hp Pavilion laptop with him.  We purchased a two year HP warranty, and it just recently expired.  This is our family's seventh HP desktop or laptop.  How is HP dealing with this issue?  

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I have had the same situation again actually. It did come off whilst it was in warranty and HP fixed it somehow. Now, again it has come off from the same place. Not sure how to fix it? What all does it need to be fixed? I understood from different sources that I need back cover and some sort of front panel. Please guide me. Thanks.

Answer:Left hinge of HP ENVY SELECT 15T-J000 NOTEBOOK is broken

@Hp15t-j000

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

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I read many about many people with the same issue as me in the "HP Envy 17 Broken Screw Fitting on Case Near Left Hinge" thread, but there was never a fix described, only "I sent you a private message."  Please help!

Answer:HP Envy Broken Screw Fitting on Case Near Left Hinge

@joshtabor

  I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

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I loved HP computers for their latest components and I have multiple computers in different sizes. But this Envy 15-J151NR is really bad design and broke the left hinge off the base enclosure causing the enclosure to raise up and cause gap between enclosure and top cover! Hinge on the display side is holding fine, I bought this notebook in MAY 2014 and it is out of warranty! I would appreciate and continue my love to HP computers, if HP can offer to replace the base enclosure at no cost! Hope HP support can respond ASAP since this issue needs to be covered via some sort of recall to compensate the design flaw! 

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Hi there, I have been reading many posts on this forum, and apparently I am not the only one with this problem: My HP Envy 6-1010sa left hinge has decided to go askew and it's making the left bottom edge of my screen to spit, as I open/close the screen. I have not read about any solutionsfrom HP on my fellow-commentators, so I'm not sure what to do. As everyone else, my warranty has just expired, the laptop is only approx. 1.5 years old. The laptop works totally fine, and the screen is fine too and normally I am really happy with this laptop! But I am really worried now, I don't want the screen to get damaged even more! Can anyone, from HP please, tell me how to fix this? The hinge is not broken I think, it just seems out of position and I cant get it back in position and it's pulling the screen apart. I'm based in Amsterdam, is there a HP repair department in Amsterdam where I can go to? It seems like such an easy thing to repair, I just want a professional to look at it and I can't afford a whole new screen/whole new laptop! Many thanks for you help in advance! Here is an image that someone else posted, mine looks exactly the same! (how odd) Thanks, Susanne 

Answer:HP Envy 6-1010sa Left hinge broken and creating split screen...

@susanne2021
 
 I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post ( serial numbers and case details).If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.





I worked for HP.

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Hi there - I have an Aspire V5 touchscreen - when I went to close the lid, the screen cracked and I spotted that the left hinge has come apart (risen and cracked the screen). Now the laptop wont work (touch screen is flashing, mouse doesnt work - exactly the same issue as the other posts on this forum). I see on this forum and google search that this is fairly common with Acer laptops (going back to 2010) and wondering why this wasnt fixed. Has there been a recall on this, does anyone know?  I see from a google search that HP fixed a design flaw on their laptops to stop this from happening once it was reported, several years ago (2008) (I wish I had known about this problem before I purchased). If you google that you'll get the information. I've only had my laptop a couple of years. I take excellent care of my laptops, and never had this issue. (I dont travel with it, and dont close the lid often - it sits stationary on my desk and is only 2 years old).   I've sent emails out to my friends working in technology this afternoon - and so far no one has ever had this issue although no one has Acer.  Its a huge inconvenience as I use this laptop for work.  So I'm just waiting to hear back from Acer.Any suggestions on getting this fixed or replaced asap?

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The left hinge and the plastic began to separate from eachother, and now its so bad that the fan has apparantly stopped working. Will HP fix this problem? If not, I will definitely be looking at a mac or something that wont break just from average use of a laptop.

Answer:hp envy touchsmart 15 broken hinge/broken fan

@oliverfleek

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
 
Thank you for visiting the HP Support Forum.

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I am having an issure with the corner of the base of the laptop seperating near the bottom left of the screen (near the hinge). When the laptop is opened, the piece pop apart. When I try to snap them back together, they pop back apart as soon as I let go. I have been looking on the forum and it seems that this was a common problem. I am concerned because I do not want it to break as it was not a cheap laptop. Can anybody help with this issue?

Answer:HP ENVY 17" Left Hinge

Hello Thank you for posting your concerns on the HP Support Forums. I have brought your matters to the attention of an appropriate team within HP. They may request for some additional information from you in order to look up your case or product serial number. Please look for a private message from an identified HP contact. Please keep in mind not to post any personal information publicly (serial numbers, phone numbers, and etc.). If you have any additional questions please send me a private message. Thank you for visiting the HP Support Forum.

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The left hinge of the laptop is causing the bottom case to pop off. Whenever I open the notebook, the black bottom portion of the laptop separates from the top grey portion, exposing the inside of the laptop. When I close the laptop, the bottom case snaps back into place.I have had this laptop for over three years, with no other issue. Is there anything HP can do to resolve this hardware problem? Thanks

Answer:HP Envy 17 Left Hinge

@hicks462

  I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

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Question: HP Envy left hinge

The left hingle on my Toiuchsmart 17 is binding up and causing the case to separate.  Can someone from HP contact me and let me know what can be dome to fix this problems.  It appear that this is a reoccurring issue.  

Answer:HP Envy left hinge

@Arizonaroger

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

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Question: HP envy left hinge

I've read in the forum that someone got their laptop repaired at NO COST?? Even after lapse of warranty? Wow, what did you do to convince HP to do this? I have sent several requests and complaints and a HP rep phoned to ask about it then told me to pay $300.00 for the repair. I do believe a substandard quality back cover which undoubtedly costs very cheaply to make is a good trade of for keeping customers. But it seems HP is more concerned about making money once and not considering about after sales and follow up sales. They certainly lost me and I was considering buying the Spectre but not anymore. BTW I checked an online supplier for the back cover and it sells for $35.00 from China but I prefer to do the repairs myself.

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I purchased my HP Envy Dv7 around 2 years ago now, and the laptop itself works fine as per usual. However, one year into its life, just after the warrenty expired- the left hinge problem that seems to be popoing up.

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Relevance 83.64%

My Envy laptop is not under waranty any more and has alway worked fine until this fall when I opened it and the hinge on the left side of the screen popped and broke.  I have not figured out what I will do to fix it yet but just wanted to put it out there that you can add my name to the growing list of hinges that have broken,  Seems odd that there are so many of us.

Answer:left hinge on envy laptop came apart

@vickiueh

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Forum.

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I opened my laptop today and the left hinge broke. I posted elsewhere in these forums. Not a happy camper right now.

Answer:HP Envy 17 Left Hinge Broke

@D3ADM4N

  I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
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Hi I have a HP Envy 17"  Product No. F7T68EA~ABUSerial No. 5CG419F06DModel: 17-j130ea The casing around the left hinge has started to come loose. This makes the screen less rigid and from reading other posts it appears that it will only get worse. Please can you advise as to how best to fix this. Many thanks

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Hi, I purchased my Envy M6 about three years ago. It is obviously out of warranty. Today, the left hinge mechanism failed.I am unable to close the lid without causing further damage, as case is splitting aroud the hinge. After briefly looking for solutions to this problem I was astounded by the sheer number of reports of the exact same malfunction occuring on this device.With countless reports of the problem, I find it incomprehensable that there has been no recall to resolve the malfunctioning parts.  Rather than a recall, the information I can find through these forums suggests that HP is charging customers for the privilage of repairing their malfunctioning product.I'm hoping that HP is able to address this issue!

Answer:HP Envy M6- Left Hinge Issue

@AmandaCrn

  I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
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HP Envy 17" Left Hinge and Casing has seperated. This seems to be a very systimatic problem.

Answer:HP Envy 17" Left Hinge and Casing

@Litigator

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

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I have had the same issue that I've posted about the left hinge on my HP ENVT 17t laptop is breaking with the bottom cover also breaking loose.  Could you please direct me to a solution?  My laptop was purchased Jan. 1, 2014.Thanks.

Answer:HP ENVY 17t Left Hinge Broke

See a very-similar question, at:   http://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/HP-Envy-17-Broken-Left-Hinge/td... and read the responses.  Also, read several very-similar questions via: http://h30434.www3.hp.com/t5/forums/searchpage/tab/message?filter=location&location=forum-board%3AHa... by searching on 'ENVY LEFT HINGE'.  

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I have the  same problem described above. Envy 17 (silver) i5 - the corner of the case is spreading apart and now it is also happening on the right side. I have had to use gorilla tape to try to hold the case together.  It appears that this is a design flaw for this laptop. The laptop works, but over time, I'm afraid that it will get so bad that it will not run.  Is there a replacement case available?  Thank you.

Answer:HP Envy 17" Left Hinge and Casing

Hello Thank you for posting your concerns on the HP Support Forums. I have brought your matters to the attention of an appropriate team within HP. They may request for some additional information from you in order to look up your case or product serial number. Please look for a private message from an identified HP contact. Please keep in mind not to post any personal information publicly (serial numbers, phone numbers, and etc.). If you have any additional questions please send me a private message. Thank you for visiting the HP Support Forum.

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Wow , I have had the same problem , left hinge screw and besel came off and then got stuck between the screen and keyboard . Went to close the lap top and the screw was stuck in the hinge and next thing you know I have a cracked screen. Bought this laptop in December still under warranty , but HP says that this is not a know issue so they will not cover physical damage. Then I find this message board and wow , here we are all with a left hinge screw issue. Only problem this caused a broken screen. My case has been escalated still waiting for a call or email .  Any one have any advise? Geek Squad wants over 1000.00 to fix screen , that is more than I paid for the laptop new. Really disapointed in HP service , have a second HP Envy 17 in shop under warranty repair for a fan malfunction , they are fixing that one. This really may be my last HP. I own about 14 machines between my office and home. May be time to look for something else. 

Answer:HP Envy 17 Left Hinge Screw

@Golfgil

  I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
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My HP Envy 17 SE has shown the well-known left hinge error in its hinge area, something consistent with recent complaints in a design flaw. I purchased it in 2014 for my university usage and it's right at that critical point in my Senior year where I cannot go without this dependable laptop. Took it to get looked at and evaluated at a local shop and they said that the needed part to stop the splitting is no longer available. It looks like its an external thing and the left hinge pops. It is horrible to have such a bad issue when the brand is generally dependable but I am sad to say that this happened fairly recently after my warranty expiration. Left hinge pops and it seems like my laptop is now nothing but a glorified desktop. Are there any solutions to this? This brand has been dependable for my family and I happened to get the ENVY's "flawed" design as my university pick. 

Answer:HP Envy 17 SE Left Hinge Problem

@KRdgz

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
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I've seen tons of post regarding the left hinge issue on the envy 17.  I also have this problem, have replaced two fans due to the plastic part the hings screws into break ing and getting into the fan.   Also I'm beyond the waranty period.  Havs HP created a repair kit or replacement case with better design to fix my laptop issue?   Laptop is only 2 years old.  I hope HP will stand behind their product and help customers with this issue

Answer:left hinge issue on envy 17

@plzfixit

  I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

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The left hinge seems to be undone and when you open/close it seems to pry off the left corner of the plastic bottom of the casing. After the laptop is closed, i can push the parts back together, but upon opening it gets torn open again. What can I do, is there a replacment casing I can buy or something? Please let me know as soon as possible. 

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Just checking if there has been a fix for this since I see this has been a problem for many people. I as well noticed the hinge and casing pulling apart but never thought it was broken. Until the fan stop working and computer wanted to shut down. Quite frequently I heard the fan making screetching noises which probably had the plastic from the hinge and casing floating around it. My question is this an easy fix or just buy a new laptop. Paid alot of money for this and works great other than this problem. Thanks

Answer:HP Envy 17" Left Hinge and Casing

@saki1921

  I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

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Bought my wife a new HP Envy, inherited her old Envy 17 inch and realized that when you open the screen the bottom panel separates some in the left corner by left hinge. I guess this is a ongoing problem for these models. Wondering if HP is doing anything about this issue through means of out of warranty assistance? For me the biggest concern is that this will get worse and affect the fan or worse the hinge will break completely.

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Left hinge on laptop is broken.  Everything else works great.  I'm afraid the screen will fall and cause futher damage.  I have to prop it against a pillow or hold it with my left hand so it doesn't fall and completely ruin the laptop. Has anyone else had the same or similiar issues with the left hinge breaking out under normal use?  The right hinge is fine for now but with the left hinge broken, its only a matter of time before the right hinge breaks.  Again, the laptop works great but the left hinge is broken.  Any suggestions or known faulty issue with the left hinge? Thank you for you time.

Answer:HP Envy M6 left hinge problem

@ADixon

  I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
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I have looked several places on how to get this fixed, yet I am also seeing that HP will send a replacement for free. This has become such a nuisance. I have taken metaciously care of my laptop and to have this happen is unacceptable. It has nearly broke all of the plastic slits on the left side. Will someone please help me? Thanks

Answer:Hp Envy 17 Left Hinge is Broke.

@HPENVY_17

?Thank you for using HP Support Forum. I have brought your issue to the appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post ( serial numbers and case details).

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Thank you,
Omar

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Question: Left Hinge broken

The left hinge of my Envy m6 Notebook has broken, and i would need a repair as soon as possible.As i have seen this is a very common problem (ex. http://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/HP-Envy-m6-Broken-hinge/m-p/343...), what solutions do you offer?I am looking forward to hearing back from you,Nelken

Answer:Left Hinge broken

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). 
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Question: broken left hinge

I have this Hp notebook 15 that i have been using for over 12 months now. Today I was working on it and it was then that when i flipped the lcd to turn it off that its hinge broke all of a sudden. at first i could not understand the problem but as i turned the screen down it creaked and the cover on screen's edges ripped apart. What should i do? Is this included in warranty?

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